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New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... is making sure that those individuals assigned the responsibility of receiving and checking in new vehicles at your dealership fully understand the process of new vehicle inspection. There is only one opportunity to get it right when it comes to the...
March 2015 Recall Update - 02/23/2015
... a 3.6L twin-turbo engine. Technicians are to inspect, and if necessary, repair the wire harness. A new design alternator bracket and a mastic patch over the weld on the vehicle body rail must also be installed. The recall is in effect until February...
November 2014 Recall Update - 10/31/2014
... shift linkage pin are in place. If any combination of the retaining clips and/or pin is missing, new retaining clips and pin must be installed. The recall applies to the 2014 Chevrolet Camaro equipped with a manual transmission. The recall program is...
Forum - 08/06/2019
The New Vehicle Receiving and Inspection Guide (located within the GlobalConnect Support tab) indicates that the recommended, "General" dealer email account, is registered with the Carriers (through the Carrier website). I have not been able to locate...
January 2016 Recall Update - 01/11/2016
... Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin.Safety Recall 09270C: Material Over SDM Retaining...
September 2014 Recall Update - 09/09/2014
... Unwanted Transfer Case Shift to Neutral: The service procedure has been revised to include a new Caution statement to stress that it is essential that the transfer case setup procedure in step 4 is performed to ensure proper transfer case operation....
August 2015 Recall Update - 07/29/2015
... Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, Tennessee, Texas; 2007 Cobalt, G4, Ion vehicles sold or originally registered in AL, AR, GA, HI, LA, MS, NC, NM, OK,...
July 2016 Recall Update - 06/27/2016
... in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012 model year vehicles. The recall has also been updated to add a note at the beginning of the Service Information...
May 2014 Recall Update - 05/09/2014
... redesigned part. Dealers are to replace the ignition cylinder, cut and, if necessary, re-learn two new ignition/door keys and attach the provided key ring to each key. The recall update includes a replacement key modification procedure. Vehicles involved...
October 2014 Recall Update - 10/03/2014
... Signal Lamp Outage Indicator Not Working: Certain 2011-2013 Buick Regal and 2013 Chevrolet Malibu vehicles equipped with Halogen Headlamps may require BCM reprogramming. The bulletin has been updated to include a copy of the customer letter and to extend...
September 2016 Recall Update - 08/23/2016
... under certain circumstances. Dealers are instructed to reprogram the engine control module with new calibration for emergency vehicles, which will remove the emission control system speed limitations, and provide an earlier warning for diesel particulate...
The New Certified Pre-Owned Program - 09/19/2011
Beginning June 11th, 2011, GM introduced a new Certified Pre-Owned Program (CPO). This program includes Chevrolet, Buick, GMC, Pontiac, and Saturn vehicles. Key changes in the program include a new two-year, 30,000 mile maintenance plan and limitations...
June 2014 Recall Update - 06/06/2014
... Enclave, Chevrolet Traverse, and GMC Acadia vehicles. Dealers are to reprogram the ECM with a new software calibration to correct an inaccurate fuel gauge reading at both the high and low end of the fuel range. Customer Satisfaction Program 14047:...
August 2014 Recall Update - 08/05/2014
... Dealers are instructed to inspect the part number of the door module and, if necessary, install a new door module.Noncompliance Recall 12212: Turn Signal Lamp Outage Indicator Not Working: Certain 2011-2013 Buick Regal and 2013 Chevrolet Malibu vehicles...
October 2015 Recall Update - 10/02/2015
... to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been removed. The recall applies to certain 2012-2013 Buick LaCrosse, Regal and 2013 Chevrolet Malibu Eco vehicles...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Older and Non-GM Rental Vehicles - 09/09/2014
... for regular warranty customers as well. As a result, dealers are experiencing difficulty obtaining newer GM rental vehicles for customers receiving warranty repairs. Administrative Message G_0000188726, released in March of this year, advised dealers...
New! Vehicle Health Management (VHM) - 11/25/2014
The intent of the newly launched VHM service is to help prevent the customer from experiencing a vehicle No Start condition. VHM accomplishes this by monitoring the Engine Cranking system and the Fuel Delivery system. If either of these monitored systems...
January 2015 Recall Update - 12/19/2014
... assembly and mounting bracket. Safety Recall 14176B: Version B of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The...
New Vehicle Tire Warranty Program - 10/02/2015
Bulletin 00-03-10-003 was updated on two separate occasions in September. The first update, Version S, was released on September 7, 2015. This version provided the following updates:The 2016 model year is now includedClarification of policies applicable ...
June 2016 Recall Update - 05/24/2016
... The recall contains two unique repairs that involve different parts. The first repair is for new, unused, and unsold vehicles in dealer inventory with less than 50 miles on the odometer. The second remedy is for new, unused, and unsold vehicles in dealer...
Batteries & New Vehicle Inventory - 08/23/2016
... is not covered by the vehicle warranty during the period of dealer inventory storage. If a newly delivered vehicle will not start due to a discharged or defective battery, the claim must be submitted within one week of the vehicle's arrival at the d...
DBC New Vehicle Damage Team - 12/21/2016
The Dealer Business Center New Vehicle Damage Team has moved off-line, effective December 1, 2016. The New Vehicle Damage Reporting Form has been created to allow dealers the ability to upload delivery receipts, photos, and Letters of Notification directly...
New Vehicle Tire Warranty Program - 12/19/2018
B...
New Vehicle Damage - 08/20/2018
A secondary inspection of the vehicle must be performed within 3 business days of delivery to the dealership to identify any concealed damage. Concealed damage is typically not detected during the initial walk around and, if found, is documented on the...
... is making sure that those individuals assigned the responsibility of receiving and checking in new vehicles at your dealership fully understand the process of new vehicle inspection. There is only one opportunity to get it right when it comes to the...
March 2015 Recall Update - 02/23/2015
... a 3.6L twin-turbo engine. Technicians are to inspect, and if necessary, repair the wire harness. A new design alternator bracket and a mastic patch over the weld on the vehicle body rail must also be installed. The recall is in effect until February...
November 2014 Recall Update - 10/31/2014
... shift linkage pin are in place. If any combination of the retaining clips and/or pin is missing, new retaining clips and pin must be installed. The recall applies to the 2014 Chevrolet Camaro equipped with a manual transmission. The recall program is...
Forum - 08/06/2019
The New Vehicle Receiving and Inspection Guide (located within the GlobalConnect Support tab) indicates that the recommended, "General" dealer email account, is registered with the Carriers (through the Carrier website). I have not been able to locate...
January 2016 Recall Update - 01/11/2016
... Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin.Safety Recall 09270C: Material Over SDM Retaining...
September 2014 Recall Update - 09/09/2014
... Unwanted Transfer Case Shift to Neutral: The service procedure has been revised to include a new Caution statement to stress that it is essential that the transfer case setup procedure in step 4 is performed to ensure proper transfer case operation....
August 2015 Recall Update - 07/29/2015
... Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, Tennessee, Texas; 2007 Cobalt, G4, Ion vehicles sold or originally registered in AL, AR, GA, HI, LA, MS, NC, NM, OK,...
July 2016 Recall Update - 06/27/2016
... in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012 model year vehicles. The recall has also been updated to add a note at the beginning of the Service Information...
May 2014 Recall Update - 05/09/2014
... redesigned part. Dealers are to replace the ignition cylinder, cut and, if necessary, re-learn two new ignition/door keys and attach the provided key ring to each key. The recall update includes a replacement key modification procedure. Vehicles involved...
October 2014 Recall Update - 10/03/2014
... Signal Lamp Outage Indicator Not Working: Certain 2011-2013 Buick Regal and 2013 Chevrolet Malibu vehicles equipped with Halogen Headlamps may require BCM reprogramming. The bulletin has been updated to include a copy of the customer letter and to extend...
September 2016 Recall Update - 08/23/2016
... under certain circumstances. Dealers are instructed to reprogram the engine control module with new calibration for emergency vehicles, which will remove the emission control system speed limitations, and provide an earlier warning for diesel particulate...
The New Certified Pre-Owned Program - 09/19/2011
Beginning June 11th, 2011, GM introduced a new Certified Pre-Owned Program (CPO). This program includes Chevrolet, Buick, GMC, Pontiac, and Saturn vehicles. Key changes in the program include a new two-year, 30,000 mile maintenance plan and limitations...
June 2014 Recall Update - 06/06/2014
... Enclave, Chevrolet Traverse, and GMC Acadia vehicles. Dealers are to reprogram the ECM with a new software calibration to correct an inaccurate fuel gauge reading at both the high and low end of the fuel range. Customer Satisfaction Program 14047:...
August 2014 Recall Update - 08/05/2014
... Dealers are instructed to inspect the part number of the door module and, if necessary, install a new door module.Noncompliance Recall 12212: Turn Signal Lamp Outage Indicator Not Working: Certain 2011-2013 Buick Regal and 2013 Chevrolet Malibu vehicles...
October 2015 Recall Update - 10/02/2015
... to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been removed. The recall applies to certain 2012-2013 Buick LaCrosse, Regal and 2013 Chevrolet Malibu Eco vehicles...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Older and Non-GM Rental Vehicles - 09/09/2014
... for regular warranty customers as well. As a result, dealers are experiencing difficulty obtaining newer GM rental vehicles for customers receiving warranty repairs. Administrative Message G_0000188726, released in March of this year, advised dealers...
New! Vehicle Health Management (VHM) - 11/25/2014
The intent of the newly launched VHM service is to help prevent the customer from experiencing a vehicle No Start condition. VHM accomplishes this by monitoring the Engine Cranking system and the Fuel Delivery system. If either of these monitored systems...
January 2015 Recall Update - 12/19/2014
... assembly and mounting bracket. Safety Recall 14176B: Version B of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The...
New Vehicle Tire Warranty Program - 10/02/2015
Bulletin 00-03-10-003 was updated on two separate occasions in September. The first update, Version S, was released on September 7, 2015. This version provided the following updates:The 2016 model year is now includedClarification of policies applicable ...
June 2016 Recall Update - 05/24/2016
... The recall contains two unique repairs that involve different parts. The first repair is for new, unused, and unsold vehicles in dealer inventory with less than 50 miles on the odometer. The second remedy is for new, unused, and unsold vehicles in dealer...
Batteries & New Vehicle Inventory - 08/23/2016
... is not covered by the vehicle warranty during the period of dealer inventory storage. If a newly delivered vehicle will not start due to a discharged or defective battery, the claim must be submitted within one week of the vehicle's arrival at the d...
DBC New Vehicle Damage Team - 12/21/2016
The Dealer Business Center New Vehicle Damage Team has moved off-line, effective December 1, 2016. The New Vehicle Damage Reporting Form has been created to allow dealers the ability to upload delivery receipts, photos, and Letters of Notification directly...
New Vehicle Tire Warranty Program - 12/19/2018
B...
New Vehicle Damage - 08/20/2018
A secondary inspection of the vehicle must be performed within 3 business days of delivery to the dealership to identify any concealed damage. Concealed damage is typically not detected during the initial walk around and, if found, is documented on the...
New Vehicle Damage - Delivery Receipt: - 03/26/2018
Both the service agent inspector and carrier driver are required to sign and date the EPOD/Delivery Receipt if the vehicle is delivered during regular inspection hours. A valid damage code must be applied when damage is found on the vehicle. Comments...
New Vehicle Damage - Inspection - 03/26/2018
Begin inspection of a new vehicle at the driver side front quarter. Work in a counter clock wise fashion to the rear of the car, then the passenger side and on to the front end. Complete the inspection by looking under the hood and finally in the interior...
New Vehicle Damage - Damage Code - 03/26/2018
... print copies of the Transportation Damage Codes Quick Reference Warranty Help Card for each of the New Vehicle Inspection Technicians at your dealership. The help cards are located within the Resources tab of the site....
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
I have tried submitting a couple lof's this afternoon. Before I submit, I always verify the engine type and note in on my repair order then go though the quick reference guide to verify my labor op and amount to submit for net misc. I am still using the ...
New Vehicle Tire Warranty Program - 11/29/2023
The New Vehicle Tire Warranty Program provides coverage for the tires supplied with a new vehicle against defects in materials or workmanship under the B2B NVLW. The New Vehicle Tire Warranty Program Bulletin, 20-NA-159. has recently been revised...
New Vehicle Inventory Battery Procedures - 02/28/2023
... on the GlobalConnect App Center, provides a battery maintenance report to identify vehicles in new vehicle inventory that require attention. It addresses specific vehicles in your dealer inventory that require “Charge 12V Battery Charge”,...
New Vehicle Damage (NVD) - 10/01/2021
A thorough walk-around inspection should be performed on new GM vehicles. This inspection is essential for prompt payment of transportation transactions. All exceptions noted during the walk-around inspection must be numerically coded using the closest...
New Vehicle Damage - Photographs - 10/01/2021
GM requires color, digital photos to be uploaded with the Transportation Damage transaction. The photos support the claim and the repair performed. It is a best practice to take several photos of each damaged area with sufficient lighting. Confirm that ...
New Vehicle Inspections - 04/29/2021
All new vehicles delivered to your dealership during working hours must be inspected by a trained dealership person for damage and/or missing items. If damage is found or there is an item missing, the situation must be documented on the delivery receipt....
ST labor ops on new model vehicles - 02/27/2015
Searching for solution to this situation, a 'what would you do' if you will... had in a new 2015 Colorado 4WD that had to have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours...
Re: ST labor ops on new model vehicles - 03/02/2015
straight time is what ever the tech has punch on the job card. thats what you would submit
New Vehicle Inspections - 05/28/2015
Is there any checklists for checking in new vehicles? I am thinking I have came across them some where but can't remember. Our porter does the inspections and I just want to make sure he checks over everything.
Re: New Vehicle Inspections - 05/28/2015
Yes! Please access the Resources tab at the top of the jlwarranty community web page, select Warranty Help Cards and then click on the Transportation Damage Code Card (download & print for free). Kristen / jlwarranty
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/08/2015
... the open recalls. Open for suggestions on how everyone is keeping the recalls completed on the new car inventory. ...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
DBC New Vehicle Damage Team GCUS-9-3162 - 12/01/2016
... regarding transportation damage claims? It took affect today (12/01), involves filling out New Vehicle Damage Reporting Form online, submitting it, then waiting for a case number. Their team does NOT take inbound calls anymore, you have to...
Laser cut keys on a new vehicle PDI - 01/05/2017
I have not had this happen before, but we installed a remote start at the time of PDI S6p (dealer installed), but the keys that came needed to be cut? We do not have a laser cut machine, so had to take them to a dealer that did to cut the keys. ...
New vehicle in inventory battery problem - 09/30/2009
We have a 2010 Chevrolet Traverse with a dead battery that won't take a charge. Can we put a new battery in an instock new vehicle?
Re: New vehicle in inventory battery problem - 09/30/2009
... rejected as it had not been properly serviced while in our possession. We charged the cost to the new car department. I would check the VISS and see how long the car has been in your stock. If very short time, H route with comments....
Re: New vehicle in inventory battery problem - 09/30/2009
GM's basic stance is that if the battery fails on a vehicle while in stock it is caused by failure to keep the battery charged while sitting on the lot. The basic rule of thumb is that you can't do any battery replacements or charging on in stock vehicles...
Re: New vehicle in inventory battery problem - 09/30/2009
... swapping or replacement due to damage or lack of maintenance is not covered by the General Motors New Vehicle Warranty during the period of dealer inventory storage....
Both the service agent inspector and carrier driver are required to sign and date the EPOD/Delivery Receipt if the vehicle is delivered during regular inspection hours. A valid damage code must be applied when damage is found on the vehicle. Comments...
New Vehicle Damage - Inspection - 03/26/2018
Begin inspection of a new vehicle at the driver side front quarter. Work in a counter clock wise fashion to the rear of the car, then the passenger side and on to the front end. Complete the inspection by looking under the hood and finally in the interior...
New Vehicle Damage - Damage Code - 03/26/2018
... print copies of the Transportation Damage Codes Quick Reference Warranty Help Card for each of the New Vehicle Inspection Technicians at your dealership. The help cards are located within the Resources tab of the site....
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
I have tried submitting a couple lof's this afternoon. Before I submit, I always verify the engine type and note in on my repair order then go though the quick reference guide to verify my labor op and amount to submit for net misc. I am still using the ...
New Vehicle Tire Warranty Program - 11/29/2023
The New Vehicle Tire Warranty Program provides coverage for the tires supplied with a new vehicle against defects in materials or workmanship under the B2B NVLW. The New Vehicle Tire Warranty Program Bulletin, 20-NA-159. has recently been revised...
New Vehicle Inventory Battery Procedures - 02/28/2023
... on the GlobalConnect App Center, provides a battery maintenance report to identify vehicles in new vehicle inventory that require attention. It addresses specific vehicles in your dealer inventory that require “Charge 12V Battery Charge”,...
New Vehicle Damage (NVD) - 10/01/2021
A thorough walk-around inspection should be performed on new GM vehicles. This inspection is essential for prompt payment of transportation transactions. All exceptions noted during the walk-around inspection must be numerically coded using the closest...
New Vehicle Damage - Photographs - 10/01/2021
GM requires color, digital photos to be uploaded with the Transportation Damage transaction. The photos support the claim and the repair performed. It is a best practice to take several photos of each damaged area with sufficient lighting. Confirm that ...
New Vehicle Inspections - 04/29/2021
All new vehicles delivered to your dealership during working hours must be inspected by a trained dealership person for damage and/or missing items. If damage is found or there is an item missing, the situation must be documented on the delivery receipt....
ST labor ops on new model vehicles - 02/27/2015
Searching for solution to this situation, a 'what would you do' if you will... had in a new 2015 Colorado 4WD that had to have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours...
Re: ST labor ops on new model vehicles - 03/02/2015
straight time is what ever the tech has punch on the job card. thats what you would submit
New Vehicle Inspections - 05/28/2015
Is there any checklists for checking in new vehicles? I am thinking I have came across them some where but can't remember. Our porter does the inspections and I just want to make sure he checks over everything.
Re: New Vehicle Inspections - 05/28/2015
Yes! Please access the Resources tab at the top of the jlwarranty community web page, select Warranty Help Cards and then click on the Transportation Damage Code Card (download & print for free). Kristen / jlwarranty
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/08/2015
... the open recalls. Open for suggestions on how everyone is keeping the recalls completed on the new car inventory. ...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
DBC New Vehicle Damage Team GCUS-9-3162 - 12/01/2016
... regarding transportation damage claims? It took affect today (12/01), involves filling out New Vehicle Damage Reporting Form online, submitting it, then waiting for a case number. Their team does NOT take inbound calls anymore, you have to...
Laser cut keys on a new vehicle PDI - 01/05/2017
I have not had this happen before, but we installed a remote start at the time of PDI S6p (dealer installed), but the keys that came needed to be cut? We do not have a laser cut machine, so had to take them to a dealer that did to cut the keys. ...
New vehicle in inventory battery problem - 09/30/2009
We have a 2010 Chevrolet Traverse with a dead battery that won't take a charge. Can we put a new battery in an instock new vehicle?
Re: New vehicle in inventory battery problem - 09/30/2009
... rejected as it had not been properly serviced while in our possession. We charged the cost to the new car department. I would check the VISS and see how long the car has been in your stock. If very short time, H route with comments....
Re: New vehicle in inventory battery problem - 09/30/2009
GM's basic stance is that if the battery fails on a vehicle while in stock it is caused by failure to keep the battery charged while sitting on the lot. The basic rule of thumb is that you can't do any battery replacements or charging on in stock vehicles...
Re: New vehicle in inventory battery problem - 09/30/2009
... swapping or replacement due to damage or lack of maintenance is not covered by the General Motors New Vehicle Warranty during the period of dealer inventory storage....
New Vehicle Tire Warranty - 09/04/2013
Bulletin 00-03-10-003 has been updated to include the 2014 model year. The updated bulletin also provides the new Global Labour Code for each tire manufacturer. The latest release of the bulletin has provided the ideal opportunity to recap the policies...
HOT - New Vehicle Tire Warranty Program! - 05/02/2012
The GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information Bulletin has been updated to include the 2013 model year. 2011-2013 model year vehicles are covered by GM against defects in material or workmanship under the...
August 2016 Recall Update - 07/28/2016
... Silverado LD and GMC Sierra LD that are currently registered or previously registered in Maine, New Hampshire, New York, Vermont, and Canada. Also included in the recall are 2007, 2010-2013 Chevrolet Silverado LD, GMC Sierra LD vehicles currently or...
September 2015 Recall Update - 09/03/2015
... Information sections of the recall have been updated to remove the requirement to inspect the new module prior to vehicle installation. Associated modules have also been removed from the Part Information section. The recall applies to certain 2012-13...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... Pre-Delivery Inspection (PDI) credit and PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the...
May 2015 Recall Update - 04/28/2015
Noncompliance Recall 12162: Shift Lever Position Status Displayed Intermittently: Certain 2013 Chevrolet Malibu vehicles equipped with a base level instrument cluster may not illuminate the shift position selected. To correct the condition, dealers are...
July 2015 Recall Update - 06/30/2015
... Coverage 14311B: Negative Battery Cable Loose: The special coverage has been revised to include a new labor operation for the replacement of the battery negative cable for vehicles that are covered under warranty. Certain 2011-2015 Chevrolet Cruze vehicles...
June 2015 Recall Update - 06/02/2015
... is used to operate an Impala PPV. Dealers are instructed to replace the slotted key(s) with the new ignition key designed with a round hole. The recall is in effect until May 31, 2016.Safety Recall 15149: Front Brake Hose Fitting Corrosion: Approximately...
April 2015 Recall Update - 03/26/2015
... a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam shell (cable kit). Involved in the recall population are the 2007-2010 Saturn Aura, and 2008-2010 Chevrolet Malibu, Pontiac...
New Year! New Workshops! - 12/19/2018
2019 Warranty Management Workshop Schedule 02/14/2019 ... Orlando, FL 02/19/2019 ... Tampa, FL 03/05/2019 ... Dallas, TX 03/12/2019 ... Los Angeles, CA 03/14/2019 ... Phoenix, AZ 04/09/2019 ... Knoxville, TN 04/11/2019 ... Alexandria, VA 05/14/2019 ...
New Year, New Labor Rate - 11/29/2018
For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Tuesday, January 1, 2019. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
New Year, New Compliance Initiative - 01/04/2022
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
New Year, New Compliance Initiative - 01/05/2023
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
New Year, New Compliance Initiative - 12/26/2023
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
JLWarranty News April 2022 pg 1, regarding early bird / night drop envelopes says that in 6.2.1 section of P&P that Customer concerns that are documented on an electronic appointment scheduling system may be printed and attached to the job card as...
Pg 9 September 2022 News-Time punches? - 08/25/2022
... should be supported with individual and specific time punch documentation. Pg 2 of Aug News states under "Internal Transmission Repairs, "it is no longer a requirement to show a clock time for cleaning and inspecting parts for reuse." Are...
Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
This is more a question for Kristen and the powers that be...This article says the "You cannot claim OLH with straight time labor operations". I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were ...
New Year, New Goals - 01/19/2012
Out with the old and in with the new, so is the tradition of celebrating the New Year. It is the oldest celebrated holiday and has been celebrated for over 4000 years. New Years resolutions find their roots from the past in the form of people...
May 2013 Recall Update - 05/14/2013
... The label incorrectly identifies the vehicle as a flex fuel vehicle. Dealers are to install a new vehicle emission control label. Labels will be sent to the customer of record with installation instructions. The customer may either install the label...
July 2021 Recall Update - 06/29/2021
... PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger airbag inflator kit and bracket. The latest...
July 2014 Recall Update - 07/01/2014
... both front brake rotors. If an incorrect rotor has been installed, dealers are to install a new rotor and replace both front brake pads. Customer Satisfaction Program 14164: Passenger Airbag Status Indicator Illumination: Certain 2014 model year...
December 2014 Recall Update - 11/25/2014
... and power window switches to function intermittently or stop working. Dealers are to install a new door module to correct the condition. Vehicles repaired with a protective coating applied to the driver's door module under recall 12180 may continue to...
December 2015 Recall Update - 12/01/2015
... gas struts. Dealers are instructed to reprogram the Accessory and Lift Gate Control Module with a new software calibration intended to mitigate the condition. After performing the reprogram, dealers are to check the operation of the power lift gate....
March 2016 Recall Update - 03/01/2016
... Dealers are instructed to replace the engine's front valve cover and front-valve-cover-gasket with new parts of an improved design. The engine's plastic beauty cover and plastic oil-fill-tube extension will be removed, if they have not been already....
Reject of the Month - 12/01/2015
... operation that is specifically for use with vehicles that are still covered under Applicable New Vehicle Limited Warranties was selected. The vehicle involved in the repair is a 2010 model year with just over 140,000 miles on the odometer.The warranty...
Bulletin 00-03-10-003 has been updated to include the 2014 model year. The updated bulletin also provides the new Global Labour Code for each tire manufacturer. The latest release of the bulletin has provided the ideal opportunity to recap the policies...
HOT - New Vehicle Tire Warranty Program! - 05/02/2012
The GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information Bulletin has been updated to include the 2013 model year. 2011-2013 model year vehicles are covered by GM against defects in material or workmanship under the...
August 2016 Recall Update - 07/28/2016
... Silverado LD and GMC Sierra LD that are currently registered or previously registered in Maine, New Hampshire, New York, Vermont, and Canada. Also included in the recall are 2007, 2010-2013 Chevrolet Silverado LD, GMC Sierra LD vehicles currently or...
September 2015 Recall Update - 09/03/2015
... Information sections of the recall have been updated to remove the requirement to inspect the new module prior to vehicle installation. Associated modules have also been removed from the Part Information section. The recall applies to certain 2012-13...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... Pre-Delivery Inspection (PDI) credit and PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the...
May 2015 Recall Update - 04/28/2015
Noncompliance Recall 12162: Shift Lever Position Status Displayed Intermittently: Certain 2013 Chevrolet Malibu vehicles equipped with a base level instrument cluster may not illuminate the shift position selected. To correct the condition, dealers are...
July 2015 Recall Update - 06/30/2015
... Coverage 14311B: Negative Battery Cable Loose: The special coverage has been revised to include a new labor operation for the replacement of the battery negative cable for vehicles that are covered under warranty. Certain 2011-2015 Chevrolet Cruze vehicles...
June 2015 Recall Update - 06/02/2015
... is used to operate an Impala PPV. Dealers are instructed to replace the slotted key(s) with the new ignition key designed with a round hole. The recall is in effect until May 31, 2016.Safety Recall 15149: Front Brake Hose Fitting Corrosion: Approximately...
April 2015 Recall Update - 03/26/2015
... a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam shell (cable kit). Involved in the recall population are the 2007-2010 Saturn Aura, and 2008-2010 Chevrolet Malibu, Pontiac...
New Year! New Workshops! - 12/19/2018
2019 Warranty Management Workshop Schedule 02/14/2019 ... Orlando, FL 02/19/2019 ... Tampa, FL 03/05/2019 ... Dallas, TX 03/12/2019 ... Los Angeles, CA 03/14/2019 ... Phoenix, AZ 04/09/2019 ... Knoxville, TN 04/11/2019 ... Alexandria, VA 05/14/2019 ...
New Year, New Labor Rate - 11/29/2018
For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Tuesday, January 1, 2019. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
New Year, New Compliance Initiative - 01/04/2022
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
New Year, New Compliance Initiative - 01/05/2023
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
New Year, New Compliance Initiative - 12/26/2023
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
JLWarranty News April 2022 pg 1, regarding early bird / night drop envelopes says that in 6.2.1 section of P&P that Customer concerns that are documented on an electronic appointment scheduling system may be printed and attached to the job card as...
Pg 9 September 2022 News-Time punches? - 08/25/2022
... should be supported with individual and specific time punch documentation. Pg 2 of Aug News states under "Internal Transmission Repairs, "it is no longer a requirement to show a clock time for cleaning and inspecting parts for reuse." Are...
Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
This is more a question for Kristen and the powers that be...This article says the "You cannot claim OLH with straight time labor operations". I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were ...
New Year, New Goals - 01/19/2012
Out with the old and in with the new, so is the tradition of celebrating the New Year. It is the oldest celebrated holiday and has been celebrated for over 4000 years. New Years resolutions find their roots from the past in the form of people...
May 2013 Recall Update - 05/14/2013
... The label incorrectly identifies the vehicle as a flex fuel vehicle. Dealers are to install a new vehicle emission control label. Labels will be sent to the customer of record with installation instructions. The customer may either install the label...
July 2021 Recall Update - 06/29/2021
... PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger airbag inflator kit and bracket. The latest...
July 2014 Recall Update - 07/01/2014
... both front brake rotors. If an incorrect rotor has been installed, dealers are to install a new rotor and replace both front brake pads. Customer Satisfaction Program 14164: Passenger Airbag Status Indicator Illumination: Certain 2014 model year...
December 2014 Recall Update - 11/25/2014
... and power window switches to function intermittently or stop working. Dealers are to install a new door module to correct the condition. Vehicles repaired with a protective coating applied to the driver's door module under recall 12180 may continue to...
December 2015 Recall Update - 12/01/2015
... gas struts. Dealers are instructed to reprogram the Accessory and Lift Gate Control Module with a new software calibration intended to mitigate the condition. After performing the reprogram, dealers are to check the operation of the power lift gate....
March 2016 Recall Update - 03/01/2016
... Dealers are instructed to replace the engine's front valve cover and front-valve-cover-gasket with new parts of an improved design. The engine's plastic beauty cover and plastic oil-fill-tube extension will be removed, if they have not been already....
Reject of the Month - 12/01/2015
... operation that is specifically for use with vehicles that are still covered under Applicable New Vehicle Limited Warranties was selected. The vehicle involved in the repair is a 2010 model year with just over 140,000 miles on the odometer.The warranty...
October 2016 Recall Update - 09/27/2016
... Airbag and Pretensioner Non-Deploy: Certain vehicles may require reprogramming of the SDM with new software. In vehicles with any previous deployment events recorded in the SDM, dealers are to replace the SDM. Involved vehicles include 2014-2017 Buick...
January 2017 Recall Update - 12/21/2016
... turn on while driving. Dealers are to correct the condition by replacing the hazard switch with a newly designed switch. Safety Recall 16096-01: Front Brake Caliper Leak: The recall has been updated to include a copy of the customer notification...
August 2021 Recall Update - 07/27/2021
... N212326940 Engine Oil Cooler Lines Detaching from Crimp: Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) trucks are included in the recall program the requires replacement of the engine oil cooler lines, oil, oil filter,...
October 2022 Recall Update - 09/26/2022
... has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox...
December 2016 Recall Update - 11/29/2016
... to include additional vehicles as well as to extend the customer reimbursement period for the new population of involved vehicles. Emission Recall 15594: NOx Position 1 Sensor Replacement: Certain 2014-2015 Chevrolet Cruze vehicles equipped with...
February 2016 Recall Update - 02/02/2016
... Coverage 14588C: Engine Cooling Fan Motor: The special coverage has been revised to include a new labor operation for replacing the engine coolant fan motor on vehicles still covered under applicable new vehicle limited warranty. Certain 2011-2015 Chevrolet...
December 2013 Recall Update - 12/09/2013
... gas vehicles. Technicians are to remove the label on the inside of the fuel door and install two new labels that contain larger print. On November 27, this recall was closed in IVH for sold vehicles. Dealers are to continue to install the new labels...
Pre-Delivery Inspection Processes - 07/30/2019
... not be accepted. However, any defects, stored on-board diagnostic codes, or damage noted during new vehicle receiving and/or PDI are to be noted on the PDI form. Service management approval is required for any warranty lines added to a dealer owned...
October 2012 Recall Update - 10/08/2012
... the throttle position sensor and reprogram the Engine Control Module on approximately 2,000,000 vehicles. Involved vehicles include the 2008-2009 Chevrolet TrailBlazer, GMC Envoy, Hummer H2; 2008-2010 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet...
A Review of Roadside Assistance - 02/07/2012
... when it's the winter season in a freezing cold, snowy weather state. Customers who purchase a new GM vehicle don't have to worry about being stranded during these minor emergencies because Roadside Assistance is included with their new vehicle purchase. Roadside...
Anatomy of a Warranty Block - 04/27/2011
... that they were towing their boat to the lake when the noise began. The service writer opens a new job card and pulls the vehicle history from IVH. Here is the problem: IVH shows that this vehicle has a warranty block....but what is a warranty block and...
June 2012 Recall Update - 06/06/2012
... check engine soon light, rough engine operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs. Approximately 138,000 vehicles are involved in the recall campaign. The recall has been updated to include reimbursement...
June 2013 Recall Update - 06/19/2013
... Aveo and 2009-2010 Pontiac G3 vehicles equipped with a 1.6L gas engine. Dealers are to install new spark plug boots and spark plugs. Safety Recall 12106C: Shift Lever Indicator May Not Display Correct Gear: GM has identified that the suspect transmission...
Roadside Assistance - 05/24/2016
All new GM vehicles come with complimentary Roadside Assistance services. The program includes:Towing (legal roadways only)Flat tire or tire compressor and sealant kit changeLock-out assistanceBattery jump startMobile EV charging (select markets)Emergency...
July 2023 Recall Update - 06/26/2023
... program that is in effect until June 30, 2025 involves certain 2022 Chevrolet Silverado 1500 New and GMC Sierra 1500 New vehicles. The trucks may have been shipped without two additional key fobs. Approximately 171 vehicles are involved in the program...
April 2016 Recall Update - 04/08/2016
... Silverado LD and GMC Sierra LD trucks currently or previously registered in ME, NH, NY, and VT; New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island, Ontario, and Quebec. Safety Recall 14574C: Under Hood Fire: Certain 20047 Buick Regal,...
November 2015 Recall Update - 10/23/2015
... 200 Chevrolet Trax vehicles, 2015-2016 model year, will require the installation of a new fuel tank. GM has identified that involved vehicles may have an improperly molded mounting ring for the fuel pump module. Customer Satisfaction Program 15622A:...
February 2015 Recall Update - 01/21/2015
... an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage bin and install a reinforcement latch plate bracket, if necessary. Customer Satisfaction Program...
April 2020 Recall Update - 03/27/2020
... System Malfunction Warning: The recall program that affects certain 2019 Chevrolet Silverado (New Model) and GMC Silverado (New Model) vehicles has been revised to include the customer letter. Customer Satisfaction Recall A192271080 Incorrect Electronic...
Transportation Damage Notes - 03/26/2018
... and fax numbers. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group. The Walk-Around Inspection must include all visible surfaces-e.g. glass, wheels, visible areas of tires, painted surfaces (including...
A Review of the Courtesy Transportation Program - 10/01/2013
... rental provision of the program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers four options: rentals, shuttles, fuel reimbursement, and public transportation...
Simplifying Accessories - 10/08/2012
... a copy of the ADI receipt (with the VIN written on it) should be given to the person who checks in new vehicles. When the vehicle actually arrives, this person can see to it that a job card is created for both the pre-delivery inspection and the accessory...
Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors...
June 2017 Recall Update - 05/22/2017
... due to piston ring wear. Dealers are instructed to perform an oil consumption test and install new pistons and rings. Involved vehicles are covered for a period of 7 years and 6 months or 120,000 miles. Customer Satisfaction Program 16147-01: CHMSL...
OnTRAC Renew & Switch - 05/29/2020
In April GM announced a new OnTRAC feature called “Renew”. This feature was created to prevent rental contracts from exceeding 30 days. When a rental agreement contract goes over 30 days, it’s no longer considered a rental and the Graves...
... Airbag and Pretensioner Non-Deploy: Certain vehicles may require reprogramming of the SDM with new software. In vehicles with any previous deployment events recorded in the SDM, dealers are to replace the SDM. Involved vehicles include 2014-2017 Buick...
January 2017 Recall Update - 12/21/2016
... turn on while driving. Dealers are to correct the condition by replacing the hazard switch with a newly designed switch. Safety Recall 16096-01: Front Brake Caliper Leak: The recall has been updated to include a copy of the customer notification...
August 2021 Recall Update - 07/27/2021
... N212326940 Engine Oil Cooler Lines Detaching from Crimp: Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) trucks are included in the recall program the requires replacement of the engine oil cooler lines, oil, oil filter,...
October 2022 Recall Update - 09/26/2022
... has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox...
December 2016 Recall Update - 11/29/2016
... to include additional vehicles as well as to extend the customer reimbursement period for the new population of involved vehicles. Emission Recall 15594: NOx Position 1 Sensor Replacement: Certain 2014-2015 Chevrolet Cruze vehicles equipped with...
February 2016 Recall Update - 02/02/2016
... Coverage 14588C: Engine Cooling Fan Motor: The special coverage has been revised to include a new labor operation for replacing the engine coolant fan motor on vehicles still covered under applicable new vehicle limited warranty. Certain 2011-2015 Chevrolet...
December 2013 Recall Update - 12/09/2013
... gas vehicles. Technicians are to remove the label on the inside of the fuel door and install two new labels that contain larger print. On November 27, this recall was closed in IVH for sold vehicles. Dealers are to continue to install the new labels...
Pre-Delivery Inspection Processes - 07/30/2019
... not be accepted. However, any defects, stored on-board diagnostic codes, or damage noted during new vehicle receiving and/or PDI are to be noted on the PDI form. Service management approval is required for any warranty lines added to a dealer owned...
October 2012 Recall Update - 10/08/2012
... the throttle position sensor and reprogram the Engine Control Module on approximately 2,000,000 vehicles. Involved vehicles include the 2008-2009 Chevrolet TrailBlazer, GMC Envoy, Hummer H2; 2008-2010 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet...
A Review of Roadside Assistance - 02/07/2012
... when it's the winter season in a freezing cold, snowy weather state. Customers who purchase a new GM vehicle don't have to worry about being stranded during these minor emergencies because Roadside Assistance is included with their new vehicle purchase. Roadside...
Anatomy of a Warranty Block - 04/27/2011
... that they were towing their boat to the lake when the noise began. The service writer opens a new job card and pulls the vehicle history from IVH. Here is the problem: IVH shows that this vehicle has a warranty block....but what is a warranty block and...
June 2012 Recall Update - 06/06/2012
... check engine soon light, rough engine operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs. Approximately 138,000 vehicles are involved in the recall campaign. The recall has been updated to include reimbursement...
June 2013 Recall Update - 06/19/2013
... Aveo and 2009-2010 Pontiac G3 vehicles equipped with a 1.6L gas engine. Dealers are to install new spark plug boots and spark plugs. Safety Recall 12106C: Shift Lever Indicator May Not Display Correct Gear: GM has identified that the suspect transmission...
Roadside Assistance - 05/24/2016
All new GM vehicles come with complimentary Roadside Assistance services. The program includes:Towing (legal roadways only)Flat tire or tire compressor and sealant kit changeLock-out assistanceBattery jump startMobile EV charging (select markets)Emergency...
July 2023 Recall Update - 06/26/2023
... program that is in effect until June 30, 2025 involves certain 2022 Chevrolet Silverado 1500 New and GMC Sierra 1500 New vehicles. The trucks may have been shipped without two additional key fobs. Approximately 171 vehicles are involved in the program...
April 2016 Recall Update - 04/08/2016
... Silverado LD and GMC Sierra LD trucks currently or previously registered in ME, NH, NY, and VT; New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island, Ontario, and Quebec. Safety Recall 14574C: Under Hood Fire: Certain 20047 Buick Regal,...
November 2015 Recall Update - 10/23/2015
... 200 Chevrolet Trax vehicles, 2015-2016 model year, will require the installation of a new fuel tank. GM has identified that involved vehicles may have an improperly molded mounting ring for the fuel pump module. Customer Satisfaction Program 15622A:...
February 2015 Recall Update - 01/21/2015
... an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage bin and install a reinforcement latch plate bracket, if necessary. Customer Satisfaction Program...
April 2020 Recall Update - 03/27/2020
... System Malfunction Warning: The recall program that affects certain 2019 Chevrolet Silverado (New Model) and GMC Silverado (New Model) vehicles has been revised to include the customer letter. Customer Satisfaction Recall A192271080 Incorrect Electronic...
Transportation Damage Notes - 03/26/2018
... and fax numbers. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group. The Walk-Around Inspection must include all visible surfaces-e.g. glass, wheels, visible areas of tires, painted surfaces (including...
A Review of the Courtesy Transportation Program - 10/01/2013
... rental provision of the program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers four options: rentals, shuttles, fuel reimbursement, and public transportation...
Simplifying Accessories - 10/08/2012
... a copy of the ADI receipt (with the VIN written on it) should be given to the person who checks in new vehicles. When the vehicle actually arrives, this person can see to it that a job card is created for both the pre-delivery inspection and the accessory...
Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors...
June 2017 Recall Update - 05/22/2017
... due to piston ring wear. Dealers are instructed to perform an oil consumption test and install new pistons and rings. Involved vehicles are covered for a period of 7 years and 6 months or 120,000 miles. Customer Satisfaction Program 16147-01: CHMSL...
OnTRAC Renew & Switch - 05/29/2020
In April GM announced a new OnTRAC feature called “Renew”. This feature was created to prevent rental contracts from exceeding 30 days. When a rental agreement contract goes over 30 days, it’s no longer considered a rental and the Graves...
March 2021 Recall Update - 02/25/2021
... complaints of overheating or a track receipt. The bulletin affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses...
February 2023 Recall Update - 01/24/2023
... that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado 1500 New, Traverse, GMC Sierra 1500 Limited, Sierra 1500 New, 2022-23 Chevrolet Silverado 2500HD/3500HD, and GMC Sierra 2500HD/3500HD vehicles. Customer...
May 2018 Recall Update - 04/23/2018
... Certain Chevrolet Silverado HD, GMC Sierra HD, Pontiac Vibe, Saab 9-3 and 9-5, and Saturn Astra vehicles are involved in the recall program. Safety Recall 17036-02 Passenger Presence System: The correction statement within the bulletin has been updated...
Reject of the Month - 02/23/2015
... time of repair, the labor operation for vehicles still covered under warranty did not apply. The new vehicle bumper-to-bumper coverage on the vehicle was 3/36,000. The applicable warranty section of IVH listed the special coverage with coverage limits...
Updates, Recalls, & Special Coverage - 08/05/2014
... been opened on their vehicle. Product Field Actions are sometimes announced when a vehicle is very new and many times the involved vehicles are still on the service agent's lot. Recall corrections must be made prior to the sale of any GM vehicle by the...
September 2012 Recall Update - 08/30/2012
... Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. The recall was issued to address a condition...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
... body will continue to see change, from a Global vehicle body structure, to GlobalConnect, to the new Global labour code system.The labour operation code system will change from a 5 character alpha numeric code to a 7-digit code. It is anticipated that...
March 2013 Recall Update - 03/11/2013
... coating to the door module. If the switches do not function properly, dealers are to install a new door module. Involved vehicles are currently or previously registered in CT, DE, DC, IL, IN, IA, ME, MD, MA, MI, MN, MO, NH, NJ, NY, OH, PA, RI, VT, WV,...
March 2017 Recall Update - 02/17/2017
... on certain 2017 Cadillac, Chevrolet, and GMC vehicles. Dealers are instructed to affix a corrected new replacement label to the vehicle. Involved vehicles include the Cadillac ATS and XTS, Chevrolet Camaro, Corvette, Cruze, Impala, Malibu, Silverado...
More on Transportation Claims - 03/28/2022
Last month we featured an article on transportation claims focusing on receiving new vehicles, coding damage, and how to submit a transportation claim. On paper, the process isn’t complicated, but there can be obstacles along the way if required...
March 2023 Recall Update - 02/28/2023
... 109,000 vehicles. Involved vehicles include 2022-23 Cadillac XT4, 2022 Chevrolet Silverado 1500 New, and GMC Sierra 1500 New. The recall program is in effect until March 31, 2026 and requires replacement of the heated steering wheel control module. Safety...
Chevrolet Courtesy Transportation Program - 12/09/2013
... towards the qualified mile minimums that are required under the program. Customer test drive is a new feature in the program that suggests, when appropriate, giving your customer who has their vehicle in for a customer pay service a "loaner" vehicle...
July 2011 Recall Update - 06/30/2011
... cross pin was not manufactured to specification. Dealers are to inspect and if necessary install a new rear axle cross pin.Noncompliance Recall 11162- Right Roof-Rail Airbag May Not Deploy if Right Front Seat Unoccupied: Approximately 47,000 Cadillac...
June 2011 Recall Update - 06/08/2011
... GMC Yukon, Yukon XL; 2003-2007 GMC Sierra for 10 years or 150,000 miles. Dealers are to install a new blower motor resistor and resistor module connector. Involved vehicle owners will be notified of the special coverage in phases.Safety Recall 10282D...
December 2011 Recall Update - 12/15/2011
... 11302A - Front Passenger Airbag May Not Deploy in Severe Frontal Crash: Dealers are to install a new front passenger airbag in certain 2012 Chevrolet Express and GMC Savana vehicles due to a deployment concern with the second stage of the dual-stage...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... you are good to go.Not Contact their Customer to give them the Status of their Vehicle. Good news or bad news, you have to keep your customer informed as to what is going on with their vehicle. Your customer may not be particularly interested in the...
March 2014 Recall Update - 02/27/2014
... original involved population. The additional vehicles were built at the Lordstown plant. A new list of vehicles has been included with Global Message G_0000186188. ...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... an issue in your area, work with the regional team for resolution.Dealers in the five boroughs of New York City, Westchester counties and New Jersey may notice a $5 per day surcharge added to the rental invoice. The surcharge is authorized for field...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Service Update Bulletin - 07/28/2016
A Service Update Bulletin involves the immediate correction of new/unsold vehicles in Service Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service, provided the base warranty is...
May 2016 Recall Update - 04/28/2016
... control system will limit speed under certain conditions. Dealers are to reprogram the ECM with new calibration for emergency vehicles, which will remove the emission control system speed limitations, as well as providing an earlier warning for diesel...
Courtesy Transportation Reminders - 03/01/2016
Rental vehicles are to be current or within the past one model year. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don't stay in the program...
June 2018 Recall Update - 05/22/2018
... The engine control module must also be reprogrammed with the calibrations necessary to support the new connection. The recall affects certain 2015-2016 Chevrolet Silverado HD and GMC Sierra HD trucks equipped with a 6.6L engine and dual fuel tanks. Special...
Recall Summary Update - 01/28/2020
... rear window may have a condition in which there may be areas of high electrical resistance on the new rear defroster circuit. Dealers will replace the buss bar covers and contact cover. If the rear window or sliding glass assembly appears to be damaged...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... with the Dealer Disclosure Form. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD (New Model), and 2020 Chevrolet Silverado 1500 LD, GMC Sierra 1500 LD vehicles. Since this is an equipment recall, dealers must...
... complaints of overheating or a track receipt. The bulletin affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses...
February 2023 Recall Update - 01/24/2023
... that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado 1500 New, Traverse, GMC Sierra 1500 Limited, Sierra 1500 New, 2022-23 Chevrolet Silverado 2500HD/3500HD, and GMC Sierra 2500HD/3500HD vehicles. Customer...
May 2018 Recall Update - 04/23/2018
... Certain Chevrolet Silverado HD, GMC Sierra HD, Pontiac Vibe, Saab 9-3 and 9-5, and Saturn Astra vehicles are involved in the recall program. Safety Recall 17036-02 Passenger Presence System: The correction statement within the bulletin has been updated...
Reject of the Month - 02/23/2015
... time of repair, the labor operation for vehicles still covered under warranty did not apply. The new vehicle bumper-to-bumper coverage on the vehicle was 3/36,000. The applicable warranty section of IVH listed the special coverage with coverage limits...
Updates, Recalls, & Special Coverage - 08/05/2014
... been opened on their vehicle. Product Field Actions are sometimes announced when a vehicle is very new and many times the involved vehicles are still on the service agent's lot. Recall corrections must be made prior to the sale of any GM vehicle by the...
September 2012 Recall Update - 08/30/2012
... Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. The recall was issued to address a condition...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
... body will continue to see change, from a Global vehicle body structure, to GlobalConnect, to the new Global labour code system.The labour operation code system will change from a 5 character alpha numeric code to a 7-digit code. It is anticipated that...
March 2013 Recall Update - 03/11/2013
... coating to the door module. If the switches do not function properly, dealers are to install a new door module. Involved vehicles are currently or previously registered in CT, DE, DC, IL, IN, IA, ME, MD, MA, MI, MN, MO, NH, NJ, NY, OH, PA, RI, VT, WV,...
March 2017 Recall Update - 02/17/2017
... on certain 2017 Cadillac, Chevrolet, and GMC vehicles. Dealers are instructed to affix a corrected new replacement label to the vehicle. Involved vehicles include the Cadillac ATS and XTS, Chevrolet Camaro, Corvette, Cruze, Impala, Malibu, Silverado...
More on Transportation Claims - 03/28/2022
Last month we featured an article on transportation claims focusing on receiving new vehicles, coding damage, and how to submit a transportation claim. On paper, the process isn’t complicated, but there can be obstacles along the way if required...
March 2023 Recall Update - 02/28/2023
... 109,000 vehicles. Involved vehicles include 2022-23 Cadillac XT4, 2022 Chevrolet Silverado 1500 New, and GMC Sierra 1500 New. The recall program is in effect until March 31, 2026 and requires replacement of the heated steering wheel control module. Safety...
Chevrolet Courtesy Transportation Program - 12/09/2013
... towards the qualified mile minimums that are required under the program. Customer test drive is a new feature in the program that suggests, when appropriate, giving your customer who has their vehicle in for a customer pay service a "loaner" vehicle...
July 2011 Recall Update - 06/30/2011
... cross pin was not manufactured to specification. Dealers are to inspect and if necessary install a new rear axle cross pin.Noncompliance Recall 11162- Right Roof-Rail Airbag May Not Deploy if Right Front Seat Unoccupied: Approximately 47,000 Cadillac...
June 2011 Recall Update - 06/08/2011
... GMC Yukon, Yukon XL; 2003-2007 GMC Sierra for 10 years or 150,000 miles. Dealers are to install a new blower motor resistor and resistor module connector. Involved vehicle owners will be notified of the special coverage in phases.Safety Recall 10282D...
December 2011 Recall Update - 12/15/2011
... 11302A - Front Passenger Airbag May Not Deploy in Severe Frontal Crash: Dealers are to install a new front passenger airbag in certain 2012 Chevrolet Express and GMC Savana vehicles due to a deployment concern with the second stage of the dual-stage...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... you are good to go.Not Contact their Customer to give them the Status of their Vehicle. Good news or bad news, you have to keep your customer informed as to what is going on with their vehicle. Your customer may not be particularly interested in the...
March 2014 Recall Update - 02/27/2014
... original involved population. The additional vehicles were built at the Lordstown plant. A new list of vehicles has been included with Global Message G_0000186188. ...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... an issue in your area, work with the regional team for resolution.Dealers in the five boroughs of New York City, Westchester counties and New Jersey may notice a $5 per day surcharge added to the rental invoice. The surcharge is authorized for field...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Service Update Bulletin - 07/28/2016
A Service Update Bulletin involves the immediate correction of new/unsold vehicles in Service Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service, provided the base warranty is...
May 2016 Recall Update - 04/28/2016
... control system will limit speed under certain conditions. Dealers are to reprogram the ECM with new calibration for emergency vehicles, which will remove the emission control system speed limitations, as well as providing an earlier warning for diesel...
Courtesy Transportation Reminders - 03/01/2016
Rental vehicles are to be current or within the past one model year. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don't stay in the program...
June 2018 Recall Update - 05/22/2018
... The engine control module must also be reprogrammed with the calibrations necessary to support the new connection. The recall affects certain 2015-2016 Chevrolet Silverado HD and GMC Sierra HD trucks equipped with a 6.6L engine and dual fuel tanks. Special...
Recall Summary Update - 01/28/2020
... rear window may have a condition in which there may be areas of high electrical resistance on the new rear defroster circuit. Dealers will replace the buss bar covers and contact cover. If the rear window or sliding glass assembly appears to be damaged...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... with the Dealer Disclosure Form. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD (New Model), and 2020 Chevrolet Silverado 1500 LD, GMC Sierra 1500 LD vehicles. Since this is an equipment recall, dealers must...
September 2019 Recall Update - 08/27/2019
... or Special Service Package. Dealers are to reprogram the Electronic Brake Control Module with a new calibration that will improve how the system utilizes the Hydraulic Brake Boost Assist function when vacuum assist is depleted. The involved vehicles...
Certified Pre-Owned - 06/20/2022
... The warranty covers the vehicle for 1 year and unlimited miles (after the expiration of the New Vehicle Bumper to Bumper warranty or at sale if the B2B warranty is already expired). There is no deductible for covered repairs. The warranty is transferable...
September 2021 Recall Update - 08/30/2021
... time in the warranty section and service procedure section. Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) vehicles are included in the recall population. Safety Recall N212329050-04 Tires Overcured: The recall bulletin...
March 2024 Recall Update - 02/26/2024
... affects certain 2011-2012 Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. Safety Recall N232404980 Driver Front Air Bag Inflator May Rupture: Certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles...
January 2020 Recall Update - 01/03/2020
... identified in the recall bulletin. The condition may affect certain 2019 Chevrolet Silverado 1500 (new model) and GMC Sierra 1500 (new model) trucks equipped with a 2.7L, 4-cylinder engine. To correct the condition that includes approximately 11,500...
January 2021 Recall Update - 12/29/2020
... Tonneau Cover Retention: The recall involves certain 2019 Chevrolet Silverado 1500 Series LD (New Model), GMC Sierra 1500 Sierra 1500 Series LD (New Model), 2020 Chevrolet Silverado 1500 Series LD, and GMC Sierra 1500 Series vehicles. The recall has...
Canadian Vehicles in the United States - 12/29/2020
This time of year, dealerships, particularly those in the South, are likely to encounter a vehicle in for service that is a vehicle sold originally in Canada. The customer could be simply wintering in the U.S. or someone who bought a pre-owned vehicle...
Certified Pre-Owned - 06/19/2017
... 12 month or 12,000 mile warranty, whichever occurs first. Vehicles receive the remainder of the New Vehicle Bumper-to-Bumper warranty, as well as the 6-year/100,000 mile (from the vehicle’s original in-service date) Powertrain Limited Warranty....
April 2017 Recall Update - 03/21/2017
... equipped with a 4.8L engine and Vehicle Type-Incomplete are involved. Customers will receive a new label enclosed with their notification letter; as a result, no dealership action is necessary. The recall is in effect until March 31, 2019. Customer Satisfaction...
Reflections for the Year and Years Past - 12/09/2013
At the end of the year I take a few moments to review the newsletter articles from the past year reflecting on what's new, different, and obsolete, and what we have accomplished since the beginning of the year. Like so many past years, 2013 has had many...
April 2014 Recall Update - 04/03/2014
... The recall program has been updated to reflect an extended expiration date of February 28, 2015. Vehicles involved include certain 2006 Chevrolet Impala, Monte Carlo (V6 & V8 engine), and 2005-2006 Pontiac Grand Prix (V8 engine).Customer Satisfaction...
February 2019 Recall Update - 01/21/2019
... authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously registered in High Absolute Humidity Areas. Safety Recall 17478: Front Passenger Air Bag Inflator: Approximately...
Global Labour Codes, - 02/26/2013
We have all begun to anticipate the arrival of the new Global Labour Codes, scheduled for use in the US in May of this year. Some of you may have even begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular...
Wheel Alignment Guidelines - 07/02/2012
Bulletin number 05-03-07-009E, titled "Wheel Alignment Specifications, Requirements, and Recommendations for GM vehicles," was revised in June. The revision was to add the 2013 model year, revise the information on tramlining, add additional graphics,...
January 2013 Recall Update - 01/24/2013
... a retainer over the transmission shift cable end fitting. If the end fitting tabs are broken, a new shift cable must be installed. Involved in the recall are certain 2008-2010 Chevrolet Malibu, 2008-2010 Pontiac G6 vehicles equipped with a 4-speed transmission....
Branded Titles and Warranty Blocks - 12/21/2017
... may be considered if the failure appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated...
Towing - 10/26/2016
... preferred dealership. Roadside is a complimentary program that comes with the purchase of a new GM vehicle and coverage extends to the expiration of the powertrain warranty. If your customer contacts you with the need for a tow, assess the situation....
April 2024 Recall Update - 03/23/2024
... including certain 2023 Cadillac CT5, Escalade, Escalade ESV, Chevrolet Camaro, Silverado 1500 New, Tahoe, GMC Sierra 1500 New, Yukon, and Yukon XL models. Involved vehicles may have pinion gears that have low core and surface hardness. Dealers are instructed...
April 2023 Recall Update - 03/23/2023
... statement and note. The recall affects certain 2022-23 Cadillac XT4, 2022 Chevrolet Silverado 1500 New, and GMC Sierra 1500 New vehicles. Customer Satisfaction Recall N222371151-02 Steering Wheel Retrofit: The recall that affects certain 2022...
November 2018 Recall Update - 10/24/2018
... anchor label on the center rear seat. Dealers are to replace the center seat back cover with a new seat back cover that includes the top tether anchor label. The recall program is in effect until October 31, 2020. Special Coverage 18236: Exhaust Turbocharger...
June 2019 Recall Update - 05/29/2019
... disclosure in plain view inside the vehicle, remove the original Monroney label, and affix a new Monroney label. The recall is for vehicles in dealer inventory only. Safety Recall N182206311: Diesel Engine Block Heater Cord: Certain 2017-19 Chevrolet...
ELW and EFM - 10/27/2020
When a customer purchases a new Chevrolet, Buick, GMC, or Cadillac vehicle they can select a longer bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles...
SUBs - 06/06/2012
... complete these bulletins while the vehicle is still in inventory. A customer's perception of their new vehicle can diminish when they bring their new vehicle in for routine service and the advisor informs them that their vehicle has an open SUB or Field...
May 2013 Bulletin Updates: - 06/19/2013
Several warranty bulletins have been updated recently to reflect the transition to the new GLC format. While some of the bulletins have only been updated with the new labour code format, others contain additional policy information.May 2013 Bulletin Updates:11-00-89-005E:...
Global Labour Code Exceptions - 05/14/2013
With the change to new Global Labour Codes that began this month, making an adjustment on a transaction that was originally paid prior to May 3rd will no longer be possible. The Global Warranty Management system will no longer recognize the labour operations...
... or Special Service Package. Dealers are to reprogram the Electronic Brake Control Module with a new calibration that will improve how the system utilizes the Hydraulic Brake Boost Assist function when vacuum assist is depleted. The involved vehicles...
Certified Pre-Owned - 06/20/2022
... The warranty covers the vehicle for 1 year and unlimited miles (after the expiration of the New Vehicle Bumper to Bumper warranty or at sale if the B2B warranty is already expired). There is no deductible for covered repairs. The warranty is transferable...
September 2021 Recall Update - 08/30/2021
... time in the warranty section and service procedure section. Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) vehicles are included in the recall population. Safety Recall N212329050-04 Tires Overcured: The recall bulletin...
March 2024 Recall Update - 02/26/2024
... affects certain 2011-2012 Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. Safety Recall N232404980 Driver Front Air Bag Inflator May Rupture: Certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles...
January 2020 Recall Update - 01/03/2020
... identified in the recall bulletin. The condition may affect certain 2019 Chevrolet Silverado 1500 (new model) and GMC Sierra 1500 (new model) trucks equipped with a 2.7L, 4-cylinder engine. To correct the condition that includes approximately 11,500...
January 2021 Recall Update - 12/29/2020
... Tonneau Cover Retention: The recall involves certain 2019 Chevrolet Silverado 1500 Series LD (New Model), GMC Sierra 1500 Sierra 1500 Series LD (New Model), 2020 Chevrolet Silverado 1500 Series LD, and GMC Sierra 1500 Series vehicles. The recall has...
Canadian Vehicles in the United States - 12/29/2020
This time of year, dealerships, particularly those in the South, are likely to encounter a vehicle in for service that is a vehicle sold originally in Canada. The customer could be simply wintering in the U.S. or someone who bought a pre-owned vehicle...
Certified Pre-Owned - 06/19/2017
... 12 month or 12,000 mile warranty, whichever occurs first. Vehicles receive the remainder of the New Vehicle Bumper-to-Bumper warranty, as well as the 6-year/100,000 mile (from the vehicle’s original in-service date) Powertrain Limited Warranty....
April 2017 Recall Update - 03/21/2017
... equipped with a 4.8L engine and Vehicle Type-Incomplete are involved. Customers will receive a new label enclosed with their notification letter; as a result, no dealership action is necessary. The recall is in effect until March 31, 2019. Customer Satisfaction...
Reflections for the Year and Years Past - 12/09/2013
At the end of the year I take a few moments to review the newsletter articles from the past year reflecting on what's new, different, and obsolete, and what we have accomplished since the beginning of the year. Like so many past years, 2013 has had many...
April 2014 Recall Update - 04/03/2014
... The recall program has been updated to reflect an extended expiration date of February 28, 2015. Vehicles involved include certain 2006 Chevrolet Impala, Monte Carlo (V6 & V8 engine), and 2005-2006 Pontiac Grand Prix (V8 engine).Customer Satisfaction...
February 2019 Recall Update - 01/21/2019
... authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously registered in High Absolute Humidity Areas. Safety Recall 17478: Front Passenger Air Bag Inflator: Approximately...
Global Labour Codes, - 02/26/2013
We have all begun to anticipate the arrival of the new Global Labour Codes, scheduled for use in the US in May of this year. Some of you may have even begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular...
Wheel Alignment Guidelines - 07/02/2012
Bulletin number 05-03-07-009E, titled "Wheel Alignment Specifications, Requirements, and Recommendations for GM vehicles," was revised in June. The revision was to add the 2013 model year, revise the information on tramlining, add additional graphics,...
January 2013 Recall Update - 01/24/2013
... a retainer over the transmission shift cable end fitting. If the end fitting tabs are broken, a new shift cable must be installed. Involved in the recall are certain 2008-2010 Chevrolet Malibu, 2008-2010 Pontiac G6 vehicles equipped with a 4-speed transmission....
Branded Titles and Warranty Blocks - 12/21/2017
... may be considered if the failure appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated...
Towing - 10/26/2016
... preferred dealership. Roadside is a complimentary program that comes with the purchase of a new GM vehicle and coverage extends to the expiration of the powertrain warranty. If your customer contacts you with the need for a tow, assess the situation....
April 2024 Recall Update - 03/23/2024
... including certain 2023 Cadillac CT5, Escalade, Escalade ESV, Chevrolet Camaro, Silverado 1500 New, Tahoe, GMC Sierra 1500 New, Yukon, and Yukon XL models. Involved vehicles may have pinion gears that have low core and surface hardness. Dealers are instructed...
April 2023 Recall Update - 03/23/2023
... statement and note. The recall affects certain 2022-23 Cadillac XT4, 2022 Chevrolet Silverado 1500 New, and GMC Sierra 1500 New vehicles. Customer Satisfaction Recall N222371151-02 Steering Wheel Retrofit: The recall that affects certain 2022...
November 2018 Recall Update - 10/24/2018
... anchor label on the center rear seat. Dealers are to replace the center seat back cover with a new seat back cover that includes the top tether anchor label. The recall program is in effect until October 31, 2020. Special Coverage 18236: Exhaust Turbocharger...
June 2019 Recall Update - 05/29/2019
... disclosure in plain view inside the vehicle, remove the original Monroney label, and affix a new Monroney label. The recall is for vehicles in dealer inventory only. Safety Recall N182206311: Diesel Engine Block Heater Cord: Certain 2017-19 Chevrolet...
ELW and EFM - 10/27/2020
When a customer purchases a new Chevrolet, Buick, GMC, or Cadillac vehicle they can select a longer bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles...
SUBs - 06/06/2012
... complete these bulletins while the vehicle is still in inventory. A customer's perception of their new vehicle can diminish when they bring their new vehicle in for routine service and the advisor informs them that their vehicle has an open SUB or Field...
May 2013 Bulletin Updates: - 06/19/2013
Several warranty bulletins have been updated recently to reflect the transition to the new GLC format. While some of the bulletins have only been updated with the new labour code format, others contain additional policy information.May 2013 Bulletin Updates:11-00-89-005E:...
Global Labour Code Exceptions - 05/14/2013
With the change to new Global Labour Codes that began this month, making an adjustment on a transaction that was originally paid prior to May 3rd will no longer be possible. The Global Warranty Management system will no longer recognize the labour operations...
May 2020 Recall Update - 04/29/2020
... has been revised to include customer owned vehicles. Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) vehicles equipped with brake lining wear system life span prognostic indicator are involved. Customer Satisfaction...
October 2018 Recall Update - 09/25/2018
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist...
July 2017 Recall Update - 06/19/2017
... and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin affects certain...
October 2017 Recall Update - 09/27/2017
... section. The special coverage applies to certain 2012 Cadillac CTS and Chevrolet Camaro vehicles. Involved vehicles are covered for 10 years or 120,000 miles. Safety Recall 15041: Driver Air Bag Replacement: The recall affects approximately 45,750...
Properly Documenting a Policy Repair - 02/02/2016
... if they have had all their maintenance done at your dealership. They bought the vehicle brand new and paid more than someone who bought the vehicle used. Approval should be written similar to:Mary Jones, 1/13/16, 10:30 a.m. Customer is the original owner...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... to GM that these recalls are completed both for safety reasons and the inconvenience of a new vehicle customer having to return to the dealership so soon after they purchased their vehicle to have a recall completed. Once debited, there will be no allowance...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
February 2021 Recall Update - 01/27/2021
Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced...
Servicing Vehicles from Canada - 04/28/2016
A vehicle that was built for and sold in Canada will display kilometers on the odometer. If a Canadian customer is visiting the U.S. and has a vehicle breakdown, they can take their vehicle to a same franchise US dealership, or if crossline rules apply,...
Claiming Six or More Rental Days - 02/23/2015
... in the Authorization/Comments section. This is sometimes referred to as H-routing. The new approval process requires Wholesale Authorization for 6 or more day rentals and this approval must be received prior to work being performed. GM defines Wholesale...
December 2017 Recall Update - 11/21/2017
... Cadillac CTS and CTS-V vehicles are involved in a recall that addresses a software update. The new software package will provide changes to the radio to help the climate control system and certain audio features continue to function properly. OnStar...
Courtesy Transportation Reminders - 02/21/2019
Effective October 1, 2018 only 2017-2019 model year vehicles will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the...
January 2012 Recall Update - 01/19/2012
... or outer brake pads. If a pad is missing on a vehicle in dealer inventory, dealers are to install new inner and outer pads and, as necessary, install a new brake caliper assembly and/or brake rotor. If a pad is found to be missing on a vehicle delivered...
Not What Was Ordered - 06/08/2011
The inspection of new vehicles delivered to your dealership is not a task to be taken lightly nor should this important process be assigned to just anyone. There is a recommended way to go about the inspection: A walk around the vehicle looking for any...
Components and Systems: Emissions - 07/02/2010
Throughout the course of the day, week, and month, customer's with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light...
March 2012 Recall Update - 03/08/2012
... Program 10287B - Premature Timing Chain-Reprogram ECM: This bulletin has been updated to reflect a new expiration date for the completion of the campaign. The expiration date has been changed to May 31, 2012. It has been found that the sooner the vehicle...
October 2019 Recall Update - 09/24/2019
... brake assist. Dealers are instructed to reprogram the electronic brake control module with a new calibration. The new calibration will improve how the system utilizes the hydraulic brake boost assist function when vacuum assist is depleted. Certain Cadillac,...
March 2020 Recall Update - 02/27/2020
... Cover Retention: The recall that affects certain 2019 Chevrolet Silverado 1500, GMC Sierra 1500 (New Model) and 2020 Chevrolet Silverado 1500, GMC Sierra 1500 trucks has been updated to include a revised service procedure. Customer Satisfaction Recall...
August 2018 Recall Update - 07/23/2018
... Claim Code on the job card. The recall affects certain 2013-2014 Chevrolet Cruze and Sonic vehicles equipped with a 1.8L engine. Customer Satisfaction Recall 18027 Power Steering Loss of Assist: Certain 2015 Chevrolet Colorado and GMC Canyon vehicles...
Changes to Policy Repair Decision Making - 11/18/2013
It has been just over a year now since GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone...
General Services Administration - 01/24/2023
... received, inspect the vehicle, check for open recalls, and complete any needed Damage in Transit/New Vehicle Damage claims. The PDI must be completed: for ICE vehicles, fill ¼ tank of fuel and no FCC application. For EVs, charge vehicle according...
Bolt EUV - 02/25/2021
The all new 2022 Bolt EUV is Chevrolet’s newest addition to the small SUV segment. The new model will be the first Chevrolet vehicle to offer Super Cruise, the hands-free driver assistance system for enabled roads. The Bolt EUV and the redesigned...
June 2022 Recall Update - 05/25/2022
... to include a copy of the customer letter. The recall involves certain 2019 Chevrolet Silverado (New Model); LTD, GMC Sierra (New Model); LTD, 2020-21 Chevrolet Silverado 1500, GMC Sierra 1500, 2022 Chevrolet Silverado 1500, 2022 GMC Sierra 1500 Limited,...
Emissions - 02/27/2014
... on where it is registered. PZEV emissions coverage is for 15 years or 150,000 miles. Since new vehicles carry a New Vehicle Bumper to Bumper Warranty of either 3/36 (Chevrolet, GMC) or 4/50 (Cadillac, Buick), Federal Emissions Coverage is extended...
Reject of the Month - 07/01/2014
... Panel Performance. The recall applies to certain 2009-2014 Chevrolet Express and GMC Savana vehicles equipped with a passenger side airbag. To correct the condition, dealers are instructed to install a trim piece on the passenger side instrument...
... has been revised to include customer owned vehicles. Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) vehicles equipped with brake lining wear system life span prognostic indicator are involved. Customer Satisfaction...
October 2018 Recall Update - 09/25/2018
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist...
July 2017 Recall Update - 06/19/2017
... and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin affects certain...
October 2017 Recall Update - 09/27/2017
... section. The special coverage applies to certain 2012 Cadillac CTS and Chevrolet Camaro vehicles. Involved vehicles are covered for 10 years or 120,000 miles. Safety Recall 15041: Driver Air Bag Replacement: The recall affects approximately 45,750...
Properly Documenting a Policy Repair - 02/02/2016
... if they have had all their maintenance done at your dealership. They bought the vehicle brand new and paid more than someone who bought the vehicle used. Approval should be written similar to:Mary Jones, 1/13/16, 10:30 a.m. Customer is the original owner...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... to GM that these recalls are completed both for safety reasons and the inconvenience of a new vehicle customer having to return to the dealership so soon after they purchased their vehicle to have a recall completed. Once debited, there will be no allowance...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
February 2021 Recall Update - 01/27/2021
Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced...
Servicing Vehicles from Canada - 04/28/2016
A vehicle that was built for and sold in Canada will display kilometers on the odometer. If a Canadian customer is visiting the U.S. and has a vehicle breakdown, they can take their vehicle to a same franchise US dealership, or if crossline rules apply,...
Claiming Six or More Rental Days - 02/23/2015
... in the Authorization/Comments section. This is sometimes referred to as H-routing. The new approval process requires Wholesale Authorization for 6 or more day rentals and this approval must be received prior to work being performed. GM defines Wholesale...
December 2017 Recall Update - 11/21/2017
... Cadillac CTS and CTS-V vehicles are involved in a recall that addresses a software update. The new software package will provide changes to the radio to help the climate control system and certain audio features continue to function properly. OnStar...
Courtesy Transportation Reminders - 02/21/2019
Effective October 1, 2018 only 2017-2019 model year vehicles will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the...
January 2012 Recall Update - 01/19/2012
... or outer brake pads. If a pad is missing on a vehicle in dealer inventory, dealers are to install new inner and outer pads and, as necessary, install a new brake caliper assembly and/or brake rotor. If a pad is found to be missing on a vehicle delivered...
Not What Was Ordered - 06/08/2011
The inspection of new vehicles delivered to your dealership is not a task to be taken lightly nor should this important process be assigned to just anyone. There is a recommended way to go about the inspection: A walk around the vehicle looking for any...
Components and Systems: Emissions - 07/02/2010
Throughout the course of the day, week, and month, customer's with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light...
March 2012 Recall Update - 03/08/2012
... Program 10287B - Premature Timing Chain-Reprogram ECM: This bulletin has been updated to reflect a new expiration date for the completion of the campaign. The expiration date has been changed to May 31, 2012. It has been found that the sooner the vehicle...
October 2019 Recall Update - 09/24/2019
... brake assist. Dealers are instructed to reprogram the electronic brake control module with a new calibration. The new calibration will improve how the system utilizes the hydraulic brake boost assist function when vacuum assist is depleted. Certain Cadillac,...
March 2020 Recall Update - 02/27/2020
... Cover Retention: The recall that affects certain 2019 Chevrolet Silverado 1500, GMC Sierra 1500 (New Model) and 2020 Chevrolet Silverado 1500, GMC Sierra 1500 trucks has been updated to include a revised service procedure. Customer Satisfaction Recall...
August 2018 Recall Update - 07/23/2018
... Claim Code on the job card. The recall affects certain 2013-2014 Chevrolet Cruze and Sonic vehicles equipped with a 1.8L engine. Customer Satisfaction Recall 18027 Power Steering Loss of Assist: Certain 2015 Chevrolet Colorado and GMC Canyon vehicles...
Changes to Policy Repair Decision Making - 11/18/2013
It has been just over a year now since GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone...
General Services Administration - 01/24/2023
... received, inspect the vehicle, check for open recalls, and complete any needed Damage in Transit/New Vehicle Damage claims. The PDI must be completed: for ICE vehicles, fill ¼ tank of fuel and no FCC application. For EVs, charge vehicle according...
Bolt EUV - 02/25/2021
The all new 2022 Bolt EUV is Chevrolet’s newest addition to the small SUV segment. The new model will be the first Chevrolet vehicle to offer Super Cruise, the hands-free driver assistance system for enabled roads. The Bolt EUV and the redesigned...
June 2022 Recall Update - 05/25/2022
... to include a copy of the customer letter. The recall involves certain 2019 Chevrolet Silverado (New Model); LTD, GMC Sierra (New Model); LTD, 2020-21 Chevrolet Silverado 1500, GMC Sierra 1500, 2022 Chevrolet Silverado 1500, 2022 GMC Sierra 1500 Limited,...
Emissions - 02/27/2014
... on where it is registered. PZEV emissions coverage is for 15 years or 150,000 miles. Since new vehicles carry a New Vehicle Bumper to Bumper Warranty of either 3/36 (Chevrolet, GMC) or 4/50 (Cadillac, Buick), Federal Emissions Coverage is extended...
Reject of the Month - 07/01/2014
... Panel Performance. The recall applies to certain 2009-2014 Chevrolet Express and GMC Savana vehicles equipped with a passenger side airbag. To correct the condition, dealers are instructed to install a trim piece on the passenger side instrument...
Delivery Receipts - 06/02/2015
When new vehicles are delivered to your dealership, an inspection of the vehicle is required to verify there is no damage to the vehicle or that anything on or in the vehicle is missing. As a reminder, the person or persons at your dealership that are...
CPO and Canadian Vehicles - 01/11/2016
Canadian vehicles are ineligible for certification. As of late December, the newly launched Certified Pre-Owned Inventory System blocks most Canadian vehicles from certification. Once the blocking feature is implemented it will not be possible for a dealer...
July 2018 Recall Update - 06/25/2018
... Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine. Emission Recall 17089-01 NOx Position 1 Sensor Replacement: Certain 2014-2015 Chevrolet Cruze vehicles equipped with a...
April 2018 Recall Update - 03/26/2018
... 14652B: Diesel-Emission Reduction Fluid Tank: The special coverage has been revised to add a new labor code for Emission Reduction Fluid Tank Reservoir and DEF Supply Pump Module replacement. The bulletin applies to certain 2010-2012 Chevrolet Express...
August 2017 Recall Update - 07/25/2017
... The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car and light duty trucks. Safety Recall 16007-03: Frontal Airbag...
September 2020 Recall Update - 08/25/2020
... bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage...
November 2019 Recall Update - 10/23/2019
... along with the installation instructions. The 2,698 involved vehicles include Chevrolet Silverado (New Model), Chevrolet Suburban, Chevrolet Tahoe, and GMC Sierra 1500 (New Model) vehicles. Safety Recall A192261870-01: Lower Control Arm Weld: The recall...
New Accessory Programs - 04/12/2013
Two new accessory programs have been recently released that affects both sales and service. Although at first glance the programs may appear to be tailored more toward the sales department than service. The promotions reward eligible retail participants...
Reject of the Month - 09/04/2013
A dealer in the southeast had a warranty claim for the replacement of the turbocharger on a 2012 Chevrolet Cruze. The vehicle came into the dealership after it went dead and the check engine light came on. The customer requested a rental vehicle while...
Summer Splash Accessory Promo - 07/30/2013
... from July 2, 2013, through September 30, 2013.Vehicles eligible for the promotion include any new 2013/2014 model year Chevrolet, Cadillac, Buick, and GMC. The promo rewards eligible retail participants with earnPOWER rewards points when they sell non-LPO...
Aging Vehicle Populations - 05/12/2010
... also showed that the number of cars and light trucks scrapped in the past 15 months outnumbered new vehicle registrations. More than 14.8 million vehicles were scrapped, with only about 13.6 million new vehicle registrations from July 2008 to Septem...
Recall Vehicle Action Report - 05/12/2010
... are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions" section. Recalls encompass many different...
Vehicle Policy - 03/11/2010
... a ZREG transaction is submitted with authorization for "Beyond Warranty Limits" selected. The term vehicle policy was formerly referred to as Goodwill in the WINS system (authorization code A). If the customer participates in a transaction administered...
Hybrid Vehicle Labor Time - 02/04/2010
... are intended for hybrid specific components with illustrations may be found in the updated Hybrid Vehicle Labor Time Operations bulletin 08-06-03-011A. The bulletin was revised in mid-January 2010 with the addition of the 2010 model year Chevrolet Malibu....
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
Batteries lose their charge when the vehicle they are in isn't driven. This is particularly true in climates that are hot. Batteries in vehicles that are connected with both cables drain even faster because systems in the vehicle pull from the battery...
August 2013 Recall Update - 07/30/2013
... addresses premature wear of the contacts on the fuel level sensor. Dealers are to install a new fuel level sensor. The special policy covers the vehicle for 10 years or 120,000 miles. Involved are certain 2005-2007 Buick Rainier, Chevrolet TrailBlazer,...
Vehicle Vibration Concerns - 07/03/2013
Multiple repair attempts are being performed on customer vehicles that exhibit vibration concerns. The repair attempts are being made without utilizing the support of the GM Technical Assistance Center. To increase the effectiveness of resolving vibration...
September 2013 Recall Update - 09/04/2013
... a 2.4L engine. A software update has recently been released for the oil life monitor system. The new software is designed to enhance the way the engine oil is monitored. Dealers are to reprogram the engine control module for those vehicles that were...
Retirees and Vehicle Launches - 09/04/2013
GM is in the midst of launching many new or significantly refreshed vehicles in the US this year. GM is turning to some former white-collar employees to help meet the challenge. Retirees are being hired back to work with suppliers, being an expert in...
Cadillac Vehicle Update - 05/14/2013
... developed to allow dealers the opportunity to enhance the owner's experience during the Cadillac Vehicle Update initiative. The labour operation may be submitted with customer code 0090 and cause code 9090 and will cover the following items:Topping off...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
... will enable the system to only show labour operation results that are applicable to that specific vehicle. Incompatibility is especially common when using an out of date LTG. GM has eliminated many right/left operations in favor of one operation cod...
GMPP Rental Vehicle Claims - 08/09/2012
There are detailed policies in place for GMPP rental vehicle claims. As always, confirm the customer's rental eligibility and coverage limits through IVH or GMPP Cares Online. Coverage limits vary the contract year and type. Dealers must comply with the...
Top Google Searched Vehicles - 01/24/2013
... or car enthusiasts looking for information or pictures, and not necessarily looking to purchase a new vehicle. The most searched hybrid or plug-in electric vehicle was the Fisker Karma, followed by the Camry Hybrid, Jetta Hybrid, BMW Hybrid, Ford Fusion...
Warranty Repairs on Stock Vehicles - 12/18/2012
... anything that is damaged. While these things wouldn't typically be covered on a vehicle purchased new by a customer either, there is a little more room for discretion when the service manager knows the owner. GM will charge back repairs made to service...
December 2012 Recall Update - 12/18/2012
... MD, MA, MI, MN, MS, NH, NJ, NY, OH, PA, RI, VT, WV, or WI are involved. Dealers are to install a new fuel filler pipe due to a corrosion concern. Customer Satisfaction Program 12189 - Long Brake Pedal Travel and/or Reduced Brake Performance: Approximately...
When new vehicles are delivered to your dealership, an inspection of the vehicle is required to verify there is no damage to the vehicle or that anything on or in the vehicle is missing. As a reminder, the person or persons at your dealership that are...
CPO and Canadian Vehicles - 01/11/2016
Canadian vehicles are ineligible for certification. As of late December, the newly launched Certified Pre-Owned Inventory System blocks most Canadian vehicles from certification. Once the blocking feature is implemented it will not be possible for a dealer...
July 2018 Recall Update - 06/25/2018
... Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine. Emission Recall 17089-01 NOx Position 1 Sensor Replacement: Certain 2014-2015 Chevrolet Cruze vehicles equipped with a...
April 2018 Recall Update - 03/26/2018
... 14652B: Diesel-Emission Reduction Fluid Tank: The special coverage has been revised to add a new labor code for Emission Reduction Fluid Tank Reservoir and DEF Supply Pump Module replacement. The bulletin applies to certain 2010-2012 Chevrolet Express...
August 2017 Recall Update - 07/25/2017
... The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car and light duty trucks. Safety Recall 16007-03: Frontal Airbag...
September 2020 Recall Update - 08/25/2020
... bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage...
November 2019 Recall Update - 10/23/2019
... along with the installation instructions. The 2,698 involved vehicles include Chevrolet Silverado (New Model), Chevrolet Suburban, Chevrolet Tahoe, and GMC Sierra 1500 (New Model) vehicles. Safety Recall A192261870-01: Lower Control Arm Weld: The recall...
New Accessory Programs - 04/12/2013
Two new accessory programs have been recently released that affects both sales and service. Although at first glance the programs may appear to be tailored more toward the sales department than service. The promotions reward eligible retail participants...
Reject of the Month - 09/04/2013
A dealer in the southeast had a warranty claim for the replacement of the turbocharger on a 2012 Chevrolet Cruze. The vehicle came into the dealership after it went dead and the check engine light came on. The customer requested a rental vehicle while...
Summer Splash Accessory Promo - 07/30/2013
... from July 2, 2013, through September 30, 2013.Vehicles eligible for the promotion include any new 2013/2014 model year Chevrolet, Cadillac, Buick, and GMC. The promo rewards eligible retail participants with earnPOWER rewards points when they sell non-LPO...
Aging Vehicle Populations - 05/12/2010
... also showed that the number of cars and light trucks scrapped in the past 15 months outnumbered new vehicle registrations. More than 14.8 million vehicles were scrapped, with only about 13.6 million new vehicle registrations from July 2008 to Septem...
Recall Vehicle Action Report - 05/12/2010
... are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions" section. Recalls encompass many different...
Vehicle Policy - 03/11/2010
... a ZREG transaction is submitted with authorization for "Beyond Warranty Limits" selected. The term vehicle policy was formerly referred to as Goodwill in the WINS system (authorization code A). If the customer participates in a transaction administered...
Hybrid Vehicle Labor Time - 02/04/2010
... are intended for hybrid specific components with illustrations may be found in the updated Hybrid Vehicle Labor Time Operations bulletin 08-06-03-011A. The bulletin was revised in mid-January 2010 with the addition of the 2010 model year Chevrolet Malibu....
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
Batteries lose their charge when the vehicle they are in isn't driven. This is particularly true in climates that are hot. Batteries in vehicles that are connected with both cables drain even faster because systems in the vehicle pull from the battery...
August 2013 Recall Update - 07/30/2013
... addresses premature wear of the contacts on the fuel level sensor. Dealers are to install a new fuel level sensor. The special policy covers the vehicle for 10 years or 120,000 miles. Involved are certain 2005-2007 Buick Rainier, Chevrolet TrailBlazer,...
Vehicle Vibration Concerns - 07/03/2013
Multiple repair attempts are being performed on customer vehicles that exhibit vibration concerns. The repair attempts are being made without utilizing the support of the GM Technical Assistance Center. To increase the effectiveness of resolving vibration...
September 2013 Recall Update - 09/04/2013
... a 2.4L engine. A software update has recently been released for the oil life monitor system. The new software is designed to enhance the way the engine oil is monitored. Dealers are to reprogram the engine control module for those vehicles that were...
Retirees and Vehicle Launches - 09/04/2013
GM is in the midst of launching many new or significantly refreshed vehicles in the US this year. GM is turning to some former white-collar employees to help meet the challenge. Retirees are being hired back to work with suppliers, being an expert in...
Cadillac Vehicle Update - 05/14/2013
... developed to allow dealers the opportunity to enhance the owner's experience during the Cadillac Vehicle Update initiative. The labour operation may be submitted with customer code 0090 and cause code 9090 and will cover the following items:Topping off...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
... will enable the system to only show labour operation results that are applicable to that specific vehicle. Incompatibility is especially common when using an out of date LTG. GM has eliminated many right/left operations in favor of one operation cod...
GMPP Rental Vehicle Claims - 08/09/2012
There are detailed policies in place for GMPP rental vehicle claims. As always, confirm the customer's rental eligibility and coverage limits through IVH or GMPP Cares Online. Coverage limits vary the contract year and type. Dealers must comply with the...
Top Google Searched Vehicles - 01/24/2013
... or car enthusiasts looking for information or pictures, and not necessarily looking to purchase a new vehicle. The most searched hybrid or plug-in electric vehicle was the Fisker Karma, followed by the Camry Hybrid, Jetta Hybrid, BMW Hybrid, Ford Fusion...
Warranty Repairs on Stock Vehicles - 12/18/2012
... anything that is damaged. While these things wouldn't typically be covered on a vehicle purchased new by a customer either, there is a little more room for discretion when the service manager knows the owner. GM will charge back repairs made to service...
December 2012 Recall Update - 12/18/2012
... MD, MA, MI, MN, MS, NH, NJ, NY, OH, PA, RI, VT, WV, or WI are involved. Dealers are to install a new fuel filler pipe due to a corrosion concern. Customer Satisfaction Program 12189 - Long Brake Pedal Travel and/or Reduced Brake Performance: Approximately...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... a situation in which they incur an additional expense related to the warranty repair of the vehicle. These expenses can come in many forms such as car payments made on the inoperative vehicle, to incidental expenses like lodging or meals. While these...
2011 Vehicle Tire Warranty - 09/19/2011
... was updated to announce tire warranty coverage for the 2011 model year. Tires on 2011 and newer vehicles are now prorated once a vehicle reaches 12,001 miles. The pro-rate percentage is based on a sliding scale system starting with 67% GM coverage for...
Properly Maintaining Vehicles in Dealer Inventory - 12/15/2011
The dealer continues to be responsible for the storage and proper care of new vehicles while in dealer inventory, until the customer takes delivery. Damage or deterioration, resulting from improper storage, is not covered by the New Vehicle Warranty....
Vehicle Modification and Warranty Repairs - 11/17/2011
... fact can alter other systems leading to a necessary repair. Both situations are not covered by the New Vehicle Limited Warranty. Examples of tampering include disconnecting wires/connectors or intentional contamination of fluids. Non-GM modification...
New Technology - 11/17/2011
... The device creates a wireless safety net that will warn the driver about slowed or stalled vehicles, hard braking drivers, slippery roads, sharp curves and upcoming stop signs and intersections. The technology is known as vehicle-to-vehicle and vehicle-to-infrastructure...
Qualifying for a Rental Vehicle - 02/07/2012
... courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle to and/or from home, work, or wherever the customer needs to be.Some powertrain...
Cost Per Vehicle Serviced - 04/27/2011
... service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have different labour rates and some states allow for greater...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... component beyond the terms of the factory warranty. Any updates to the special policy terms or vehicles involved are made available in SI. If a customer comes in for service and their concern is outlined by a special coverage bulletin, the service agent...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... service repairs. These repairs may be performed as long as the customer is still covered under the new vehicle warranty and the service department has the necessary tools and training. GM has notified the field team to support the dealership's decision...
Field Action Vehicle Status Change Form - 10/23/2019
The new CAM-03 form is available in GlobalConnect Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have different labor rates and some states allow for greater than...
Vehicle History Files - 09/24/2019
A vehicle history file that contains all service events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three...
Properly Maintaining Vehicles in Inventory - 02/21/2019
The dealer continues to be responsible for the storage and proper care of new vehicles while in dealer inventory, until the customer takes delivery. Damage or deterioration, resulting from improper storage, is not covered by the New Vehicle Warranty....
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... contract, also referred to as an extended warranty, either at the time they purchased their vehicle or at a later date, a policy repair cannot be made without preapproval from GM. Of course, someone with a service contract wouldn’t typically ask...
July 2019 Recall Update - 06/26/2019
Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300:...
Rental Vehicle Damage - 12/29/2020
... note that on the report. Don’t forget to report the ending mileage and fuel level. Discuss new damage with the customer, if found. Collect as much information as possible regarding the damage. If feasible, consider having the customer provide a...
Digital Vehicle Platform - 02/27/2020
GM’s new digital vehicle platform will be integrated into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers...
Vehicle Costs - 01/28/2020
Vehicle maintenance, repair, and tire costs averaged almost 9 cents per mile driven in 2019, which is just less than 9% more than last year. In the report compiled by AAA, it is estimated that the rise in costs is largely the result of the increasing ...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing...
SAASR Page Two - CPVS & Vehicles Serviced - 08/21/2017
CPVS = the total adjusted expense divided by the total vehicles serviced by that service agent, reported as a three month rolling trend (go to the Current Metrics section on page one of the report to find your store’s total expense [adjusted] and...
Swapping Components between Vehicles - 01/22/2018
... remain on the vehicle. If it was determined that the part will fix the customer’s vehicle, a new GM part must be ordered and installed on the customer’s vehicle. ...
Green Vehicles - 01/22/2018
According to industry experts, sales of hybrids and plug-in vehicles will rise to 4.4% of the new vehicle market in 2018, up from about 3% in 2017. With vehicles becoming more fuel efficient, consumers can anticipate more variety in green vehicle off...
Vehicle Subscriptions - 12/21/2017
... or subscribe? In 2017, Cadillac rolled out a pilot subscription service, Book by Cadillac in New York. At the end of this month, the service will expand to Los Angeles and Dallas....
Electric Vehicles - 10/23/2017
GM plans to launch two new electric vehicles over the next 18 months; the first step of the plan to have more than 20 electric vehicles on sale by 2023. In early October, GM showed three designs for potential future vehicles powered by batteries or fuel...
Intel Vehicles - 11/21/2017
Starting late this year, computer-chip giant Intel Corp, will begin rolling out 25 vehicles every three months until it has reached 100 automated cars on the road in Europe, the United States, and Israel. The fleet will include a mix of models from most...
... a situation in which they incur an additional expense related to the warranty repair of the vehicle. These expenses can come in many forms such as car payments made on the inoperative vehicle, to incidental expenses like lodging or meals. While these...
2011 Vehicle Tire Warranty - 09/19/2011
... was updated to announce tire warranty coverage for the 2011 model year. Tires on 2011 and newer vehicles are now prorated once a vehicle reaches 12,001 miles. The pro-rate percentage is based on a sliding scale system starting with 67% GM coverage for...
Properly Maintaining Vehicles in Dealer Inventory - 12/15/2011
The dealer continues to be responsible for the storage and proper care of new vehicles while in dealer inventory, until the customer takes delivery. Damage or deterioration, resulting from improper storage, is not covered by the New Vehicle Warranty....
Vehicle Modification and Warranty Repairs - 11/17/2011
... fact can alter other systems leading to a necessary repair. Both situations are not covered by the New Vehicle Limited Warranty. Examples of tampering include disconnecting wires/connectors or intentional contamination of fluids. Non-GM modification...
New Technology - 11/17/2011
... The device creates a wireless safety net that will warn the driver about slowed or stalled vehicles, hard braking drivers, slippery roads, sharp curves and upcoming stop signs and intersections. The technology is known as vehicle-to-vehicle and vehicle-to-infrastructure...
Qualifying for a Rental Vehicle - 02/07/2012
... courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle to and/or from home, work, or wherever the customer needs to be.Some powertrain...
Cost Per Vehicle Serviced - 04/27/2011
... service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have different labour rates and some states allow for greater...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... component beyond the terms of the factory warranty. Any updates to the special policy terms or vehicles involved are made available in SI. If a customer comes in for service and their concern is outlined by a special coverage bulletin, the service agent...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... service repairs. These repairs may be performed as long as the customer is still covered under the new vehicle warranty and the service department has the necessary tools and training. GM has notified the field team to support the dealership's decision...
Field Action Vehicle Status Change Form - 10/23/2019
The new CAM-03 form is available in GlobalConnect Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have different labor rates and some states allow for greater than...
Vehicle History Files - 09/24/2019
A vehicle history file that contains all service events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three...
Properly Maintaining Vehicles in Inventory - 02/21/2019
The dealer continues to be responsible for the storage and proper care of new vehicles while in dealer inventory, until the customer takes delivery. Damage or deterioration, resulting from improper storage, is not covered by the New Vehicle Warranty....
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... contract, also referred to as an extended warranty, either at the time they purchased their vehicle or at a later date, a policy repair cannot be made without preapproval from GM. Of course, someone with a service contract wouldn’t typically ask...
July 2019 Recall Update - 06/26/2019
Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300:...
Rental Vehicle Damage - 12/29/2020
... note that on the report. Don’t forget to report the ending mileage and fuel level. Discuss new damage with the customer, if found. Collect as much information as possible regarding the damage. If feasible, consider having the customer provide a...
Digital Vehicle Platform - 02/27/2020
GM’s new digital vehicle platform will be integrated into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers...
Vehicle Costs - 01/28/2020
Vehicle maintenance, repair, and tire costs averaged almost 9 cents per mile driven in 2019, which is just less than 9% more than last year. In the report compiled by AAA, it is estimated that the rise in costs is largely the result of the increasing ...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing...
SAASR Page Two - CPVS & Vehicles Serviced - 08/21/2017
CPVS = the total adjusted expense divided by the total vehicles serviced by that service agent, reported as a three month rolling trend (go to the Current Metrics section on page one of the report to find your store’s total expense [adjusted] and...
Swapping Components between Vehicles - 01/22/2018
... remain on the vehicle. If it was determined that the part will fix the customer’s vehicle, a new GM part must be ordered and installed on the customer’s vehicle. ...
Green Vehicles - 01/22/2018
According to industry experts, sales of hybrids and plug-in vehicles will rise to 4.4% of the new vehicle market in 2018, up from about 3% in 2017. With vehicles becoming more fuel efficient, consumers can anticipate more variety in green vehicle off...
Vehicle Subscriptions - 12/21/2017
... or subscribe? In 2017, Cadillac rolled out a pilot subscription service, Book by Cadillac in New York. At the end of this month, the service will expand to Los Angeles and Dallas....
Electric Vehicles - 10/23/2017
GM plans to launch two new electric vehicles over the next 18 months; the first step of the plan to have more than 20 electric vehicles on sale by 2023. In early October, GM showed three designs for potential future vehicles powered by batteries or fuel...
Intel Vehicles - 11/21/2017
Starting late this year, computer-chip giant Intel Corp, will begin rolling out 25 vehicles every three months until it has reached 100 automated cars on the road in Europe, the United States, and Israel. The fleet will include a mix of models from most...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... that were postmarked after that date were not processed and returned to the dealer. The new CAM-03 form is available in the Service Forms app within the General Information tab. The new form is designed for electronic submission with a “Click...
Courtesy Transportation Program Guidelines - 04/23/2018
... either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees, it’s satisfying your customer’s demand for transportation,...
Canadian Vehicles - 11/29/2018
Service agents may perform warranty repairs and covered maintenance on non-touring GM vehicles that originated in Canada after certain requirements have been met. The odometer reading must be converted from km to mi and IVH must be updated to convert...
January 2019 Recall Update - 12/19/2018
... for 6 years or 72,000 miles. Safety Recall N182198820: Passenger Airbag Underinflated: Certain new model 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks are involved in the recall that addresses an underinflated passenger airbag. Dealers must...
Swapping Components between Vehicles - 01/21/2019
... remain on the vehicle. If it was determined that the part will fix the customer’s vehicle, a new GM part must be ordered and installed on the customer’s vehicle. ...
Clunk Noise from Front of Vehicle - 01/11/2016
... shaft frame bracket may be the cause of the clunk. Technicians are instructed to install a new stabilizer shaft bracket to the frame to correct the concern. Bulletin 15-NA-082 addresses the condition and includes a bulletin specific labor operation for...
Cadillac CT6 Aluminum Vehicles - 04/08/2016
Model year 2016-2017 Cadillac CT6 vehicles that have been in a collision and require structural repairs must be sent to a Cadillac Aluminum Repair Network facility (CARN). These facilities have the training, equipment and tools necessary to properly perform...
CTP Vehicles with Open Recalls - 04/08/2016
... be sold until the recall is completed. Also, the PDI paid to the dealer will be debited if a new vehicle is sold with an open recall. ...
Android Upgrade Update - 04/28/2016
... in early March, 2016. The bulletin provided details on the infotainment system upgrade for vehicles built with Radio RPO I05 or I06 to include the Android Auto Feature. Vehicles involved include select 2016/2017 Chevrolet, Buick, GMC and Cadillac models...
Used Vehicle Price - 10/02/2015
The average used vehicle price has fallen below $10,000 for the first time this year. In the month of July, the average price was $9,878, 3.3% below the June average. It is predicted that an uptick in the number of off-lease vehicles and the retiring...
Aging Vehicles - 09/03/2015
The average age of light vehicles on American roads is still rising, only not as fast as it once was. The average vehicle age hit an all-time high of 11.5 years at the end of 2014. It is expected that vehicles 12 years and older will continue to grow...
2016 Fleet & Commercial Vehicles - 09/02/2015
Several fleet designated delivery types will retain the 5-year/100,000 mile Powertrain Limited Warranty coverage for the 2016 model year. There are three delivery types that will feature the 5-year/60,000 mile coverage, including the following delivery ...
Maintaining Inventory Vehicles - 10/26/2016
Bulletin 09-00-89-002 has been updated to reflect an update to the Diesel Exhaust Fluid section. Additionally, the bulletin references the dealers responsibility for new vehicle storage and care.
Properly Maintaining Vehicles in Inventory - 09/27/2016
Bulletin 09-00-89-002 states that "dealers are responsible for the storage and proper care of new vehicles held in dealer inventory until they are delivered to the customer." The bulletin covers battery maintenance, tire flat-spotting, TPMS, brakes, protective...
IVH - Vehicle Build - 02/17/2017
The Vehicle Build screen in IVH displays vehicle build information and option codes. At the bottom of the Vehicle Build screen is the Added Option Code section. Added option codes are displayed in this section once the service agent submits the appropriate...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
Dealers must check the VIN on IVH to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the CUIS inventory to check that these services were in fact completed. They...
Suspected Tampering or Vehicle Modification - 03/26/2015
... 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership for the time used to identify and document customer...
CPO Vehicles - 12/19/2014
... in 2013. The average used car sold for $16,130. CPO vehicles are considered good alternatives to new cars, since they are usually 3 years old or younger, backed by a warranty and from a rental or corporate fleet. People are interested in buying peace...
Recall Vehicle Action Report - 11/25/2014
You can't force your customer to have a recall performed on their vehicle. After all, it is their vehicle. When viewing IVH, a requirement whenever any vehicle enters your service department, service advisors are supposed to check the "Required Field...
Cadillac Free Vehicle Detail - 07/01/2014
... affected by customer satisfaction recall 14352 will be receiving a letter offering them a full vehicle detailing on their 2015 Cadillac Escalade any time within the next 12 months at a participating dealer. The letter instructs owners to contact their...
Compressed Natural Gas Vehicles - 09/09/2014
... an insert to the Owner Manual CNG Supplement and two labels with instructions to affix it to the vehicle. ...
Diesel Vehicles - 09/09/2014
Diesel engines in cars and light duty trucks could grow to 10 percent of the market in the US by the year 2020. GM currently has one diesel car in the US, the Chevrolet Cruze, which carries an EPA highway rating of 46 mpg. The only other diesel that GM ...
Recall Vehicle Action Report - 09/09/2014
... through Vehicle Registration data received from the state and are no longer on the form. The new CAM-02 can be completed electronically, printed, and then mailed to the address listed on the form.The form is available in the GlobalConnect Library...
4G LTE in 2015 MY Vehicles - 06/06/2014
4G LTE has launched in 2015 model year vehicles. These vehicles will have improved access to OnStar services and a built in Wi-Fi hotspot. On June 2, it became necessary for customers purchasing a 2015 model year vehicle to accept OnStar's Terms and Conditions...
... that were postmarked after that date were not processed and returned to the dealer. The new CAM-03 form is available in the Service Forms app within the General Information tab. The new form is designed for electronic submission with a “Click...
Courtesy Transportation Program Guidelines - 04/23/2018
... either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees, it’s satisfying your customer’s demand for transportation,...
Canadian Vehicles - 11/29/2018
Service agents may perform warranty repairs and covered maintenance on non-touring GM vehicles that originated in Canada after certain requirements have been met. The odometer reading must be converted from km to mi and IVH must be updated to convert...
January 2019 Recall Update - 12/19/2018
... for 6 years or 72,000 miles. Safety Recall N182198820: Passenger Airbag Underinflated: Certain new model 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks are involved in the recall that addresses an underinflated passenger airbag. Dealers must...
Swapping Components between Vehicles - 01/21/2019
... remain on the vehicle. If it was determined that the part will fix the customer’s vehicle, a new GM part must be ordered and installed on the customer’s vehicle. ...
Clunk Noise from Front of Vehicle - 01/11/2016
... shaft frame bracket may be the cause of the clunk. Technicians are instructed to install a new stabilizer shaft bracket to the frame to correct the concern. Bulletin 15-NA-082 addresses the condition and includes a bulletin specific labor operation for...
Cadillac CT6 Aluminum Vehicles - 04/08/2016
Model year 2016-2017 Cadillac CT6 vehicles that have been in a collision and require structural repairs must be sent to a Cadillac Aluminum Repair Network facility (CARN). These facilities have the training, equipment and tools necessary to properly perform...
CTP Vehicles with Open Recalls - 04/08/2016
... be sold until the recall is completed. Also, the PDI paid to the dealer will be debited if a new vehicle is sold with an open recall. ...
Android Upgrade Update - 04/28/2016
... in early March, 2016. The bulletin provided details on the infotainment system upgrade for vehicles built with Radio RPO I05 or I06 to include the Android Auto Feature. Vehicles involved include select 2016/2017 Chevrolet, Buick, GMC and Cadillac models...
Used Vehicle Price - 10/02/2015
The average used vehicle price has fallen below $10,000 for the first time this year. In the month of July, the average price was $9,878, 3.3% below the June average. It is predicted that an uptick in the number of off-lease vehicles and the retiring...
Aging Vehicles - 09/03/2015
The average age of light vehicles on American roads is still rising, only not as fast as it once was. The average vehicle age hit an all-time high of 11.5 years at the end of 2014. It is expected that vehicles 12 years and older will continue to grow...
2016 Fleet & Commercial Vehicles - 09/02/2015
Several fleet designated delivery types will retain the 5-year/100,000 mile Powertrain Limited Warranty coverage for the 2016 model year. There are three delivery types that will feature the 5-year/60,000 mile coverage, including the following delivery ...
Maintaining Inventory Vehicles - 10/26/2016
Bulletin 09-00-89-002 has been updated to reflect an update to the Diesel Exhaust Fluid section. Additionally, the bulletin references the dealers responsibility for new vehicle storage and care.
Properly Maintaining Vehicles in Inventory - 09/27/2016
Bulletin 09-00-89-002 states that "dealers are responsible for the storage and proper care of new vehicles held in dealer inventory until they are delivered to the customer." The bulletin covers battery maintenance, tire flat-spotting, TPMS, brakes, protective...
IVH - Vehicle Build - 02/17/2017
The Vehicle Build screen in IVH displays vehicle build information and option codes. At the bottom of the Vehicle Build screen is the Added Option Code section. Added option codes are displayed in this section once the service agent submits the appropriate...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
Dealers must check the VIN on IVH to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the CUIS inventory to check that these services were in fact completed. They...
Suspected Tampering or Vehicle Modification - 03/26/2015
... 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership for the time used to identify and document customer...
CPO Vehicles - 12/19/2014
... in 2013. The average used car sold for $16,130. CPO vehicles are considered good alternatives to new cars, since they are usually 3 years old or younger, backed by a warranty and from a rental or corporate fleet. People are interested in buying peace...
Recall Vehicle Action Report - 11/25/2014
You can't force your customer to have a recall performed on their vehicle. After all, it is their vehicle. When viewing IVH, a requirement whenever any vehicle enters your service department, service advisors are supposed to check the "Required Field...
Cadillac Free Vehicle Detail - 07/01/2014
... affected by customer satisfaction recall 14352 will be receiving a letter offering them a full vehicle detailing on their 2015 Cadillac Escalade any time within the next 12 months at a participating dealer. The letter instructs owners to contact their...
Compressed Natural Gas Vehicles - 09/09/2014
... an insert to the Owner Manual CNG Supplement and two labels with instructions to affix it to the vehicle. ...
Diesel Vehicles - 09/09/2014
Diesel engines in cars and light duty trucks could grow to 10 percent of the market in the US by the year 2020. GM currently has one diesel car in the US, the Chevrolet Cruze, which carries an EPA highway rating of 46 mpg. The only other diesel that GM ...
Recall Vehicle Action Report - 09/09/2014
... through Vehicle Registration data received from the state and are no longer on the form. The new CAM-02 can be completed electronically, printed, and then mailed to the address listed on the form.The form is available in the GlobalConnect Library...
4G LTE in 2015 MY Vehicles - 06/06/2014
4G LTE has launched in 2015 model year vehicles. These vehicles will have improved access to OnStar services and a built in Wi-Fi hotspot. On June 2, it became necessary for customers purchasing a 2015 model year vehicle to accept OnStar's Terms and Conditions...
November 2013 Recall Update - 11/18/2013
... allowance net item field of the transaction. The Transmission Unit Number (TUN) of the new transmission must be documented. The recall program is in effect until November 30, 2015. ...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
When a customer vehicle concern results in a manufacturer repurchase from the customer, the dealership administers the repurchase closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation...
June 2021 Recall Update - 05/26/2021
... 2019 model year vehicles that were originally part of recall N202311730 have been moved to the new recall, N202311731. The new recall provides dealers with final remedy information, which is currently only available for 2019MY vehicles. Involved vehicles...
Canadian Vehicles - 07/27/2021
The Servicing Vehicles from Canada Bulletin, 16NA119, has been updated with a few minor revisions. The 2020-21 model years have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has...
Vehicle Payment Reimbursement - 06/29/2021
Reimbursing a customer for a vehicle payment is one of the Goodwill tools GM offers to offset a prolonged service event experience. This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing...
Semiconductor Vehicle Feature Update - 07/27/2021
... and Suburban, GMC Yukon and Yukon XL, Cadillac Escalade and Escalade ESV. This took effect on vehicles produced on or after July 5, 2021. This will enable continued production and delivery of the high demand full-size SUV....
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... warranty has expired. There is no extended warranty that covers every repair a vehicle needs so customers can be faced with a repair not covered by their extended warranty and may ask for assistance from General Motors. A policy repair on a vehicle...
Service Advisor Vehicle Interface (SAVI) - 01/05/2023
... Refer also to the “Dongle Devices” article in the December 2022 issue of the Warranty News....
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
May 2023 Recall Update - 04/25/2023
... 2022-23 Buick Encore GX, Cadillac XT4, Chevrolet Trailblazer, 2022 Chevrolet Silverado 1500 New, and GMC Sierra 1500 New vehicles. Customer Satisfaction Recall N222371151-03 Steering Wheel Replacement: The bulletin has been revised to add the 2022...
Reconditioning Used Vehicles - 05/23/2023
Warranty repairs may be performed on dealer-owned used vehicles. These repairs must be approved by service management and that approval, signature/initials, date, time, and an explanation that includes describing how the defect on the vehicle was discovered,...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
Dealer Owned Vehicle authorization procedure - 03/07/2024
Well,,,I thought we were doing these dealer owned stock vehicles correctly but a recent reject fm a JL rep said different,,,,Soo when we have a dealer owned vehicle down on the signature line we have the ser mgr sign,,date,,,time,,,put in DEALER OWNED...
Car Bravo - 11/29/2023
... on CarBravo vehicles are submitted via GWM. The following provides helpful information on the new CarBravo program. CarBravo is a used vehicle experience offered to Chevrolet, Buick and GMC dealers. It is designed to provide shoppers and buyers with...
Electric Vehicle Training - 09/25/2023
The EV technician training path has been updated to differentiate between technicians who are certified to perform HV repairs external to the battery and drive units (EV Experts) and those who are certified to perform more infrequent repairs to the internal ...
Certified Pre-Owned Vehicles - 09/26/2023
Certified Vehicle. Dealerships are to complete warranty repairs on all GM vehicles including those that are outside the franchised division(s). These repairs must be approved by the Service Manager prior to completion and are limited to defects in manufacturing...
voided warranty on certain high profile vehicles - 09/28/2022
... the Bumper-toBumper, Powertrain, Sheet Metal, Tire and Accessory coverages under GM’s New Vehicle Limited Warranty will be voided. Investigate Vehicle History (IVH) will be updated to reflect an ‘RV – Retention Policy Violation’...
Battery replacements on vehicles with less than 250 miles - 10/18/2022
... replacing batteries <250 miles. I finally went to the Service P&P,,Transportation / vehicle storage,,,,page 38 there it is...all highlighted so the auditor can say " see how come you didnt know this??"Batteries replaced under warranty with...
CCND on In stock Vehicles - 03/12/2023
HiSo I know we can't claim CCND on an instock vehicle. However the SM is feeling that we should be able to collect something since the tech had to spend time pulling codes and roadtesting the vehicle. I don't really have any specific component to...
#PIE0735A: Engineering Information - Information on Transmission Fluid Seen Under the Vehicle - 03/15/2023
When a technician follows the PIE and then the engineer advises to move forward with a repair, do I submit the PIE opcode separate from the repair? 2 claims?
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
we are coming across incidents where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at...
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
When a vehicle becomes re-certified - 06/12/2023
I now have 2 vehicles that were re-certified and are eligible for the 2 free maintenances, they both rejected for "repeat" of the last oil change claim. I contacted DBC and was told:This email is to inform you that the DBC <> has resolved...
GM REP VEHICLE ACCESSORIES - 02/14/2020
It's been YEARS since I've done any kind of claim on something like this. A GM rep had a pdi delivered to us for his personal use and we installed a tonneau cover on it. How in the world do I go about getting a claim paid for this? Is ...
Multi -Point Vehicle Inspection Sheet - 03/18/2020
Please advise on the Multi Point Vehicle Inspection Sheet for the Chevrolet Maintenance Program. Can you be debit back if the Multi Point Vehicle Inspection sheet in not in the Job Card? Thank you
... allowance net item field of the transaction. The Transmission Unit Number (TUN) of the new transmission must be documented. The recall program is in effect until November 30, 2015. ...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
When a customer vehicle concern results in a manufacturer repurchase from the customer, the dealership administers the repurchase closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation...
June 2021 Recall Update - 05/26/2021
... 2019 model year vehicles that were originally part of recall N202311730 have been moved to the new recall, N202311731. The new recall provides dealers with final remedy information, which is currently only available for 2019MY vehicles. Involved vehicles...
Canadian Vehicles - 07/27/2021
The Servicing Vehicles from Canada Bulletin, 16NA119, has been updated with a few minor revisions. The 2020-21 model years have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has...
Vehicle Payment Reimbursement - 06/29/2021
Reimbursing a customer for a vehicle payment is one of the Goodwill tools GM offers to offset a prolonged service event experience. This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing...
Semiconductor Vehicle Feature Update - 07/27/2021
... and Suburban, GMC Yukon and Yukon XL, Cadillac Escalade and Escalade ESV. This took effect on vehicles produced on or after July 5, 2021. This will enable continued production and delivery of the high demand full-size SUV....
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... warranty has expired. There is no extended warranty that covers every repair a vehicle needs so customers can be faced with a repair not covered by their extended warranty and may ask for assistance from General Motors. A policy repair on a vehicle...
Service Advisor Vehicle Interface (SAVI) - 01/05/2023
... Refer also to the “Dongle Devices” article in the December 2022 issue of the Warranty News....
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
May 2023 Recall Update - 04/25/2023
... 2022-23 Buick Encore GX, Cadillac XT4, Chevrolet Trailblazer, 2022 Chevrolet Silverado 1500 New, and GMC Sierra 1500 New vehicles. Customer Satisfaction Recall N222371151-03 Steering Wheel Replacement: The bulletin has been revised to add the 2022...
Reconditioning Used Vehicles - 05/23/2023
Warranty repairs may be performed on dealer-owned used vehicles. These repairs must be approved by service management and that approval, signature/initials, date, time, and an explanation that includes describing how the defect on the vehicle was discovered,...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
Dealer Owned Vehicle authorization procedure - 03/07/2024
Well,,,I thought we were doing these dealer owned stock vehicles correctly but a recent reject fm a JL rep said different,,,,Soo when we have a dealer owned vehicle down on the signature line we have the ser mgr sign,,date,,,time,,,put in DEALER OWNED...
Car Bravo - 11/29/2023
... on CarBravo vehicles are submitted via GWM. The following provides helpful information on the new CarBravo program. CarBravo is a used vehicle experience offered to Chevrolet, Buick and GMC dealers. It is designed to provide shoppers and buyers with...
Electric Vehicle Training - 09/25/2023
The EV technician training path has been updated to differentiate between technicians who are certified to perform HV repairs external to the battery and drive units (EV Experts) and those who are certified to perform more infrequent repairs to the internal ...
Certified Pre-Owned Vehicles - 09/26/2023
Certified Vehicle. Dealerships are to complete warranty repairs on all GM vehicles including those that are outside the franchised division(s). These repairs must be approved by the Service Manager prior to completion and are limited to defects in manufacturing...
voided warranty on certain high profile vehicles - 09/28/2022
... the Bumper-toBumper, Powertrain, Sheet Metal, Tire and Accessory coverages under GM’s New Vehicle Limited Warranty will be voided. Investigate Vehicle History (IVH) will be updated to reflect an ‘RV – Retention Policy Violation’...
Battery replacements on vehicles with less than 250 miles - 10/18/2022
... replacing batteries <250 miles. I finally went to the Service P&P,,Transportation / vehicle storage,,,,page 38 there it is...all highlighted so the auditor can say " see how come you didnt know this??"Batteries replaced under warranty with...
CCND on In stock Vehicles - 03/12/2023
HiSo I know we can't claim CCND on an instock vehicle. However the SM is feeling that we should be able to collect something since the tech had to spend time pulling codes and roadtesting the vehicle. I don't really have any specific component to...
#PIE0735A: Engineering Information - Information on Transmission Fluid Seen Under the Vehicle - 03/15/2023
When a technician follows the PIE and then the engineer advises to move forward with a repair, do I submit the PIE opcode separate from the repair? 2 claims?
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
we are coming across incidents where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at...
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
When a vehicle becomes re-certified - 06/12/2023
I now have 2 vehicles that were re-certified and are eligible for the 2 free maintenances, they both rejected for "repeat" of the last oil change claim. I contacted DBC and was told:This email is to inform you that the DBC <> has resolved...
GM REP VEHICLE ACCESSORIES - 02/14/2020
It's been YEARS since I've done any kind of claim on something like this. A GM rep had a pdi delivered to us for his personal use and we installed a tonneau cover on it. How in the world do I go about getting a claim paid for this? Is ...
Multi -Point Vehicle Inspection Sheet - 03/18/2020
Please advise on the Multi Point Vehicle Inspection Sheet for the Chevrolet Maintenance Program. Can you be debit back if the Multi Point Vehicle Inspection sheet in not in the Job Card? Thank you
Close repair orders after vehicle leaves the shop - 10/28/2020
... materials for our service staff. Everyone knows that you must close a repair order after the vehicle leaves the shop. But why? Yes, I know because my rep said so, and my warranty manager and DPSM, too. But why? Where is...
Vehicle Identification Numbers - 11/24/2021
... a page like the Powertrain look up page you have in JLWarranty that would break down the VIN of a vehicle? Some recalls have, for example, "Acadia - (VIN N)" showing for qualifying for the recall. How do I know if it's VIN N when no one has ever taught...
Vehicle received with acid rain damage and very dirty exterior and interior - 12/06/2021
We received a new vehicle from transport after business hours marked as STI. The vehicle was caked with dirt on exterior and interior was very dirty. After washing vehicle multiple times it was found that the paint has acid rain etching in...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage"? - 01/08/2020
... that CPO Limited warranty covers bulletins that state "CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage". I just had a claim that rejected for Error 802 : The number of days in service exceeds...
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
We got in a 2500 Sierra, back in Sept. It was marked up by carrier for damage and we ordered the plastic bumper cover. While awaiting parts, a customer 'had to have it' and sales sold it. We just got the bumper cover in and I am wondering if the delivery ...
Maintenance Service on dual wheel vehicles - 08/31/2019
... 6.6 and 6.0's This is the first time I've seen that. I did get the information regarding the new amounts they are paying on the Camaros and Corvettes now but never heard anything about this. How long have they been doing this? Did it just start in 2019?...
Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...
GM VIS FOR 2019 VEHICLES - 12/18/2018
... Exterior Bulb Ltd Wty 09/21/2018 83 MI 09/21/2019 Unlimited which is new...... anyone?...
Shuttle Vehicle - Shuttle Reimbursement - 03/15/2019
Hey,Bulletin 07-00-89-037N has this statement: "Shuttle of the customer's vehicle to/from the Service Agent is not a covered service per the Courtesy Transportation Program." Does that mean that we have to use a dealership vehicle for the...
Incomplete Vehicle - 12/29/2017
Hi,Does anyone have any experience with "Incomplete" vehicles? I found information on them in the P&P but am still in the dark on the process the Service Agent is supposed to follow. Are we supposed to do something so that GM knows that...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use...
VEHICLE PAYMENT EXPENSE - 04/26/2018
CUSTOMERS TRUCK PAYMENT MADE BECAUSE HIS TRUCK IN SHOP FOR 48 DAYSFormat: Article
VEHICLE EMISSION RECALL - PROOF OF CORRECTION - 02/27/2017
I am tryng to find out "WHO" within the dealership has the capability to order these orange proof of correction cards
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
CADILLAC ESCALADE - ROAD SIDE EMERGENCY VEHICLE - INSTALL OF EQUIPMENT - 05/23/2017
I have a Cadillac Escalade which is a Roadside Emergency vehicle that we had to install the Trunk Vault & equipment which they wrote up as warranty ---- where do I find info to claim, if we can ???
Recover-Vacumn-Charge system on vehicles having to order AC Condensors ?? - 06/29/2017
What can we do with the labor time & freon used - since these AC condensors are on National Backorder ??
Any dealer out their that works on Ambulance vehicles ?? - 07/19/2012
I have this ambulance (1GB3G2CL0B1126449) in which we replaced the fuel injection pump which pays 8.4 /// my tech has 25.4hrs due to so much needed to be disassembled // i have attached a copy of the tech time-story .... How much OLH can we claim for ...
Re: Any dealer out their that works on Ambulance vehicles ?? - 07/20/2012
I would call your area manager and ask for their help right away. They will probably want you to email a copy of all of the flags and tech write up and what you really think you want to get. They will have to okay extensive olh anyway.
Re: Any dealer out their that works on Ambulance vehicles ?? - 07/20/2012
... disassemble ??? Does anyone have any suggestion who I can talk to who does work on these types of vehicles ???...
Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
I'm new here so any help would be greatly appreciated. I have a claim that was rejected for a repeat repair. When I looked at the previous RO, the emblem was replaced on the back of the vehicle. This RO had the emblem on the front of the vehicle replaced,...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
As a matter of habit; I have the SM sign off on ANY change made to the original RO. That way they are aware of what you are doing, where any errors are and you as Warranty Admin are covering your own butt. The P&P tells us that SM approval is needed ...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
Thank you for your help. I guess I'd rather have too many signatures rather then not enough.
SI- Labor Time Guide VIN entry pulls up incorrect vehicle for Sonic - 03/21/2013
Just wanted to make you aware of something I ran into today. I always copy the VIN# from the RO screen in the DMS I'm looking up and paste into SI to pull up labor time guide and SI . The 2013 Chevy Sonic's are pulling up a Chevy Spin (whatever that ...
2010 VEHICLE - LABOR TIME ??? - 09/16/2009
I HAVE A 2010 EQUINOX I NEED TO SEND TO THE BODY SHOP FOR REAR BUMPER FASCIA REFINISH, WE ALSO HAVE TO REPLACE THE TAIL LAMP B9643 "ST" ??? HAS ANYONE HAD TO CLAIM ONE, MY TECHS ARE SAYING IT SHOULD TAKE ANY HOUR OR SO ???
... materials for our service staff. Everyone knows that you must close a repair order after the vehicle leaves the shop. But why? Yes, I know because my rep said so, and my warranty manager and DPSM, too. But why? Where is...
Vehicle Identification Numbers - 11/24/2021
... a page like the Powertrain look up page you have in JLWarranty that would break down the VIN of a vehicle? Some recalls have, for example, "Acadia - (VIN N)" showing for qualifying for the recall. How do I know if it's VIN N when no one has ever taught...
Vehicle received with acid rain damage and very dirty exterior and interior - 12/06/2021
We received a new vehicle from transport after business hours marked as STI. The vehicle was caked with dirt on exterior and interior was very dirty. After washing vehicle multiple times it was found that the paint has acid rain etching in...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage"? - 01/08/2020
... that CPO Limited warranty covers bulletins that state "CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage". I just had a claim that rejected for Error 802 : The number of days in service exceeds...
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
We got in a 2500 Sierra, back in Sept. It was marked up by carrier for damage and we ordered the plastic bumper cover. While awaiting parts, a customer 'had to have it' and sales sold it. We just got the bumper cover in and I am wondering if the delivery ...
Maintenance Service on dual wheel vehicles - 08/31/2019
... 6.6 and 6.0's This is the first time I've seen that. I did get the information regarding the new amounts they are paying on the Camaros and Corvettes now but never heard anything about this. How long have they been doing this? Did it just start in 2019?...
Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...
GM VIS FOR 2019 VEHICLES - 12/18/2018
... Exterior Bulb Ltd Wty 09/21/2018 83 MI 09/21/2019 Unlimited which is new...... anyone?...
Shuttle Vehicle - Shuttle Reimbursement - 03/15/2019
Hey,Bulletin 07-00-89-037N has this statement: "Shuttle of the customer's vehicle to/from the Service Agent is not a covered service per the Courtesy Transportation Program." Does that mean that we have to use a dealership vehicle for the...
Incomplete Vehicle - 12/29/2017
Hi,Does anyone have any experience with "Incomplete" vehicles? I found information on them in the P&P but am still in the dark on the process the Service Agent is supposed to follow. Are we supposed to do something so that GM knows that...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use...
VEHICLE PAYMENT EXPENSE - 04/26/2018
CUSTOMERS TRUCK PAYMENT MADE BECAUSE HIS TRUCK IN SHOP FOR 48 DAYSFormat: Article
VEHICLE EMISSION RECALL - PROOF OF CORRECTION - 02/27/2017
I am tryng to find out "WHO" within the dealership has the capability to order these orange proof of correction cards
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
CADILLAC ESCALADE - ROAD SIDE EMERGENCY VEHICLE - INSTALL OF EQUIPMENT - 05/23/2017
I have a Cadillac Escalade which is a Roadside Emergency vehicle that we had to install the Trunk Vault & equipment which they wrote up as warranty ---- where do I find info to claim, if we can ???
Recover-Vacumn-Charge system on vehicles having to order AC Condensors ?? - 06/29/2017
What can we do with the labor time & freon used - since these AC condensors are on National Backorder ??
Any dealer out their that works on Ambulance vehicles ?? - 07/19/2012
I have this ambulance (1GB3G2CL0B1126449) in which we replaced the fuel injection pump which pays 8.4 /// my tech has 25.4hrs due to so much needed to be disassembled // i have attached a copy of the tech time-story .... How much OLH can we claim for ...
Re: Any dealer out their that works on Ambulance vehicles ?? - 07/20/2012
I would call your area manager and ask for their help right away. They will probably want you to email a copy of all of the flags and tech write up and what you really think you want to get. They will have to okay extensive olh anyway.
Re: Any dealer out their that works on Ambulance vehicles ?? - 07/20/2012
... disassemble ??? Does anyone have any suggestion who I can talk to who does work on these types of vehicles ???...
Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
I'm new here so any help would be greatly appreciated. I have a claim that was rejected for a repeat repair. When I looked at the previous RO, the emblem was replaced on the back of the vehicle. This RO had the emblem on the front of the vehicle replaced,...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
As a matter of habit; I have the SM sign off on ANY change made to the original RO. That way they are aware of what you are doing, where any errors are and you as Warranty Admin are covering your own butt. The P&P tells us that SM approval is needed ...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
Thank you for your help. I guess I'd rather have too many signatures rather then not enough.
SI- Labor Time Guide VIN entry pulls up incorrect vehicle for Sonic - 03/21/2013
Just wanted to make you aware of something I ran into today. I always copy the VIN# from the RO screen in the DMS I'm looking up and paste into SI to pull up labor time guide and SI . The 2013 Chevy Sonic's are pulling up a Chevy Spin (whatever that ...
2010 VEHICLE - LABOR TIME ??? - 09/16/2009
I HAVE A 2010 EQUINOX I NEED TO SEND TO THE BODY SHOP FOR REAR BUMPER FASCIA REFINISH, WE ALSO HAVE TO REPLACE THE TAIL LAMP B9643 "ST" ??? HAS ANYONE HAD TO CLAIM ONE, MY TECHS ARE SAYING IT SHOULD TAKE ANY HOUR OR SO ???
Re: 2010 VEHICLE - LABOR TIME ??? - 09/21/2009
ST is straight time. However long (within reason) it takes the tech is what he'll get paid.
Re: 2010 VEHICLE - LABOR TIME ??? - 09/24/2009
... the LTG through the Preface / Introduction link describing Straight Time: Most labor times for new program launches will initially follow a Straight-Time Averaging process. Selected operations will be time studied after vehicle introduction following...
SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
HAVING A "BRAIN CRAMP" TODAY..... I WANT TO THINK THAT ON SALVAGED/WARRANTY BLOCK VEHICLES - THE ONLY THING WE CAN STILL DO IS PERFORM RECALLS (IS THIS CORRECT)
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
THAT IS THE WAY I HAVE BEEN TOLD, AND I DOUBLE CHECKED P&P -- YOUR RIGHT
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
Policy & Procedure Manual Article 1.4.14: Voided Warranties and Branded Titles The New Vehicle Limited Warranty is void on any vehicle with a title that has currently or previously been branded as salvage, scrap, junk, totaled, etc. Through state vehicle...
LIFT KIT R AND R TO REPAIR VEHICLE - 03/01/2010
Looking for article in J&L on removal of components to gain access for warranty repairs. Had lifted truck necessary to gain access to reseal flywheel cover.Any help would be greatly appreciated..calling help desk in the am..P and P manual no help....lift ...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
What we do in our shop for the lifted trucks is any aftermarket accessory that has to be removed to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck ...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: GLOBAL WARRANTY: Rental Vehicles - 04/13/2010
Remember that rental vehicle charges must either be entered in the rental net item field with the repair procedure or submitted as an adjustment to the previously paid transaction.
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Re: GM Accessories added after vehicle delivery - 03/25/2011
Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!!
Re: GM Accessories added after vehicle delivery - 03/28/2011
[quote] ctalbot: Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!! [/quote] How does that work?? We don't do much Business Choice and when we do it's always ...
Re: GM Accessories added after vehicle delivery - 03/28/2011
we do a few of those, one of our salesmen handles all of it...not sure how they do the labor..
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks ...
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
Unless it's a safety concern or recall, it isn't a warranty issue. GM won't pay for reconditioning a used vehicle for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
You are correct, you are not allowed to collect for parts expediting on a stock unit. P & P Art 1.5.18 is about parts expediting and says it is a "customer enthusiasm service". It also references Bulletin# 99-00-89-021, if you need any more info.
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..
Warranty on vehicle for sale - 05/20/2011
I am looking at a warranty ticket in front of me for a vehicle that is for sale on our lot. It was my understanding that warranty repairs were not to be used to refurb vehicles that are for sale ( with the obvious exception of recalls). I tried to find...
Re: Warranty on vehicle for sale - 05/20/2011
P&P Art 1.2.2.13 - Reconditioning Reconditioning or refurbishing a GM used vehicle (not to be submitted as a New Vehicle Warranty Transaction) refers to improving the vehicle's condition and value prior to its sale to a customer. This involves repair...
Re: Warranty on vehicle for sale - 05/20/2011
Thank you very much, the repair is for loose sway bar links, I think with only 17k miles on it, that this repair is ok.
Re: Warranty on vehicle for sale - 05/23/2011
... Mark said, pretty much anything cosmetic is NOT covered. Also NO goodwill on in stock vehicles. Goodwill is intended for keeping CUSTOMERS happy, not the sales staff or dealer owner. Unfortunately, that is not always understood. ...
DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
I have a 2008 Suburban which we replaced PT#25815079 listed in EPIC (as stated in title) the only labor op I found is R5135 "but its only the - cable" ... this is a GMPP claim & that op code rejects (as not a covered labor op), but I was thinking us it ...
ST is straight time. However long (within reason) it takes the tech is what he'll get paid.
Re: 2010 VEHICLE - LABOR TIME ??? - 09/24/2009
... the LTG through the Preface / Introduction link describing Straight Time: Most labor times for new program launches will initially follow a Straight-Time Averaging process. Selected operations will be time studied after vehicle introduction following...
SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
HAVING A "BRAIN CRAMP" TODAY..... I WANT TO THINK THAT ON SALVAGED/WARRANTY BLOCK VEHICLES - THE ONLY THING WE CAN STILL DO IS PERFORM RECALLS (IS THIS CORRECT)
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
THAT IS THE WAY I HAVE BEEN TOLD, AND I DOUBLE CHECKED P&P -- YOUR RIGHT
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
Policy & Procedure Manual Article 1.4.14: Voided Warranties and Branded Titles The New Vehicle Limited Warranty is void on any vehicle with a title that has currently or previously been branded as salvage, scrap, junk, totaled, etc. Through state vehicle...
LIFT KIT R AND R TO REPAIR VEHICLE - 03/01/2010
Looking for article in J&L on removal of components to gain access for warranty repairs. Had lifted truck necessary to gain access to reseal flywheel cover.Any help would be greatly appreciated..calling help desk in the am..P and P manual no help....lift ...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
What we do in our shop for the lifted trucks is any aftermarket accessory that has to be removed to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck ...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: GLOBAL WARRANTY: Rental Vehicles - 04/13/2010
Remember that rental vehicle charges must either be entered in the rental net item field with the repair procedure or submitted as an adjustment to the previously paid transaction.
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Re: GM Accessories added after vehicle delivery - 03/25/2011
Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!!
Re: GM Accessories added after vehicle delivery - 03/28/2011
[quote] ctalbot: Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!! [/quote] How does that work?? We don't do much Business Choice and when we do it's always ...
Re: GM Accessories added after vehicle delivery - 03/28/2011
we do a few of those, one of our salesmen handles all of it...not sure how they do the labor..
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks ...
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
Unless it's a safety concern or recall, it isn't a warranty issue. GM won't pay for reconditioning a used vehicle for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
You are correct, you are not allowed to collect for parts expediting on a stock unit. P & P Art 1.5.18 is about parts expediting and says it is a "customer enthusiasm service". It also references Bulletin# 99-00-89-021, if you need any more info.
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..
Warranty on vehicle for sale - 05/20/2011
I am looking at a warranty ticket in front of me for a vehicle that is for sale on our lot. It was my understanding that warranty repairs were not to be used to refurb vehicles that are for sale ( with the obvious exception of recalls). I tried to find...
Re: Warranty on vehicle for sale - 05/20/2011
P&P Art 1.2.2.13 - Reconditioning Reconditioning or refurbishing a GM used vehicle (not to be submitted as a New Vehicle Warranty Transaction) refers to improving the vehicle's condition and value prior to its sale to a customer. This involves repair...
Re: Warranty on vehicle for sale - 05/20/2011
Thank you very much, the repair is for loose sway bar links, I think with only 17k miles on it, that this repair is ok.
Re: Warranty on vehicle for sale - 05/23/2011
... Mark said, pretty much anything cosmetic is NOT covered. Also NO goodwill on in stock vehicles. Goodwill is intended for keeping CUSTOMERS happy, not the sales staff or dealer owner. Unfortunately, that is not always understood. ...
DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
I have a 2008 Suburban which we replaced PT#25815079 listed in EPIC (as stated in title) the only labor op I found is R5135 "but its only the - cable" ... this is a GMPP claim & that op code rejects (as not a covered labor op), but I was thinking us it ...
Re: DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
The labor op for the antenna is: R5123 Digital Radio, Mobile Telephone, and Vehicle Location Antenna Replacement
Parts Warranty when vehicle is still under warranty - 09/26/2011
We had a little "audit" at our store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty ...
Re: Parts Warranty when vehicle is still under warranty - 09/26/2011
ok i has two claims last week..one was a zpti and the other was a zreg with an R .they both went thru so did i do those correct ..our percentage is a little high too..i thought zpti was only for parts warranty from a customer pay...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... the tech. Our Rep told us not to worry about it. The way I was told to submit was ZPTI when the vehicle is OUT of warranty. ZREG with an R auth when in warranty....
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
Same here. ZREG if vehicle under warranty ZPTI only if out of warranty. I think if you try to submit ZPTI while vehicle under reg. warranty it rejects. Seem to remember we had a Buick with the longer warranty and didn't catch it at first and ran...
Ambulance Vehicle air conditioning - 10/21/2011
I have a express van (1GB3G2CL8B1127901) Came in for not cooling, found system empty, recovered .2 freon, added dye-checked for leaks "none", checked upfitter ambulance box A/C & lines "OK", accessed rear A/C unit, pulled 15min vac w/10min hold "sys ...
PDI floor mats not shipped with vehicle - 12/30/2011
Hi all just wondering if there is anything to claim, after installing
Re: PDI floor mats not shipped with vehicle - 12/30/2011
yes see customer satisfaction program 11275..see October 2011 newsletter page 7 and 8 ..hope this helps you
Global Vehicle Damage Codes - 06/01/2012
Did everyone see the new "Updated" Transportation Damage Codes - just can out today !!! Just an FYI
Re: Global Vehicle Damage Codes - 06/04/2012
no i didn't !!!!!
Re: Global Vehicle Damage Codes - 06/04/2012
I think they just re-issued the old document... If you look it shows a date of June 1st, but just underneath that header shows: DATE: OCTOBER 26, 2009
Re: Global Vehicle Damage Codes - 06/06/2012
... shows: DATE: OCTOBER 26, 2009 [/quote] The notice was the old one, but the damage codes are NEW. The new ones are in italics.... make sure to print them off & use only them. ...
Investigate Vehicle History - 01/23/2018
Investigate Vehicle History, or IVH for short, is an important resource that allows users to view specific vehicle information that is necessary for a proper job card write up. We'll be highlighting all of the important sections of the report that should...
Servicing Vehicles From Canada - 06/20/2019
... of service and is required with both warranty repairs and maintenance services covered under the New Vehicle Maintenance Program. It is important to note that field actions may be performed regardless of vehicle speedometer and IVH conversion. Transactions...
Warranty On Stock Used Vehicles - 09/20/2021
Service Agents are allowed to make warrantable repairs on vehicles in their used vehicle inventory for the entire GM franchise. In other words, if you are a Chevrolet agent selling a used Buick with a warranty product defect, you can fix it and be reimbursed...
07 NAV DISCS IN 08 VEHICLE - 01/11/2008
We are seeing several 2007 nav discs come in our new 2008 vehicles. Is Anyone else having this problem? Are you doing a warranty claim or a transportation claim on them?
STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/15/2008
I HAVE A 2008 TRAILBLAZER, C.E.L. ON.... WE CHECKED FOR CODES "FOUND P0615 P013B", WE RAN CODE TESTS "OK", CHECKED ALL CONNECTIONS "GOOD", CHECKED FOR BULLETINS "NONE" - SO WE CLEARED CODES //// QUESTION: SINCE WARRANTY STATES "NPF" DOESNT APPLY TO STOCK ...
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/15/2008
Used vehicle dept pays for something like this at our dealer. They already know and NPF can not be claimed on a stock unit whether it is new or used.
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Tim-do you have info that you can give me that states why you cannot do this operation? I need something to back me up with my svc mgr as to why we cannot oh an internal vehicle or do a NPF. Thanks, Jodi
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Jodi,reference P&P article 1.5 page 20.
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Croozer~ Thank You! I am happy for your reply! You have made my day! Do you know of anything for giving OH on a Internal Warranty line? I'm half way there! Thanks again, Jo
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/17/2008
To quote my AVM "That's lot rot and I'm not paying for it."
Stock Vehicle & NPF ...& OLH - 01/18/2008
Jodi- Please reference the following information from P&P in regards to OLH> Other Labor Hours (OLH)(Article 1.6.2 m page 9) If unusual circumstances are encountered which would require other labor hours: • The technician is to contact service management ...
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/18/2008
KRISTEN, So is it okay to OH a warranty line on a instock vehicle? If the svc mgr does, then it states he is taking responsibility to do so then? Correct? Jodi
Stock Vehicles & Other Labor Hours - 01/21/2008
Yes, it is ok to apply for OLH on a stock vehicle if is approved by service management and justified by the technician's documentation on the hard copy.
The labor op for the antenna is: R5123 Digital Radio, Mobile Telephone, and Vehicle Location Antenna Replacement
Parts Warranty when vehicle is still under warranty - 09/26/2011
We had a little "audit" at our store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty ...
Re: Parts Warranty when vehicle is still under warranty - 09/26/2011
ok i has two claims last week..one was a zpti and the other was a zreg with an R .they both went thru so did i do those correct ..our percentage is a little high too..i thought zpti was only for parts warranty from a customer pay...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... the tech. Our Rep told us not to worry about it. The way I was told to submit was ZPTI when the vehicle is OUT of warranty. ZREG with an R auth when in warranty....
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
Same here. ZREG if vehicle under warranty ZPTI only if out of warranty. I think if you try to submit ZPTI while vehicle under reg. warranty it rejects. Seem to remember we had a Buick with the longer warranty and didn't catch it at first and ran...
Ambulance Vehicle air conditioning - 10/21/2011
I have a express van (1GB3G2CL8B1127901) Came in for not cooling, found system empty, recovered .2 freon, added dye-checked for leaks "none", checked upfitter ambulance box A/C & lines "OK", accessed rear A/C unit, pulled 15min vac w/10min hold "sys ...
PDI floor mats not shipped with vehicle - 12/30/2011
Hi all just wondering if there is anything to claim, after installing
Re: PDI floor mats not shipped with vehicle - 12/30/2011
yes see customer satisfaction program 11275..see October 2011 newsletter page 7 and 8 ..hope this helps you
Global Vehicle Damage Codes - 06/01/2012
Did everyone see the new "Updated" Transportation Damage Codes - just can out today !!! Just an FYI
Re: Global Vehicle Damage Codes - 06/04/2012
no i didn't !!!!!
Re: Global Vehicle Damage Codes - 06/04/2012
I think they just re-issued the old document... If you look it shows a date of June 1st, but just underneath that header shows: DATE: OCTOBER 26, 2009
Re: Global Vehicle Damage Codes - 06/06/2012
... shows: DATE: OCTOBER 26, 2009 [/quote] The notice was the old one, but the damage codes are NEW. The new ones are in italics.... make sure to print them off & use only them. ...
Investigate Vehicle History - 01/23/2018
Investigate Vehicle History, or IVH for short, is an important resource that allows users to view specific vehicle information that is necessary for a proper job card write up. We'll be highlighting all of the important sections of the report that should...
Servicing Vehicles From Canada - 06/20/2019
... of service and is required with both warranty repairs and maintenance services covered under the New Vehicle Maintenance Program. It is important to note that field actions may be performed regardless of vehicle speedometer and IVH conversion. Transactions...
Warranty On Stock Used Vehicles - 09/20/2021
Service Agents are allowed to make warrantable repairs on vehicles in their used vehicle inventory for the entire GM franchise. In other words, if you are a Chevrolet agent selling a used Buick with a warranty product defect, you can fix it and be reimbursed...
07 NAV DISCS IN 08 VEHICLE - 01/11/2008
We are seeing several 2007 nav discs come in our new 2008 vehicles. Is Anyone else having this problem? Are you doing a warranty claim or a transportation claim on them?
STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/15/2008
I HAVE A 2008 TRAILBLAZER, C.E.L. ON.... WE CHECKED FOR CODES "FOUND P0615 P013B", WE RAN CODE TESTS "OK", CHECKED ALL CONNECTIONS "GOOD", CHECKED FOR BULLETINS "NONE" - SO WE CLEARED CODES //// QUESTION: SINCE WARRANTY STATES "NPF" DOESNT APPLY TO STOCK ...
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/15/2008
Used vehicle dept pays for something like this at our dealer. They already know and NPF can not be claimed on a stock unit whether it is new or used.
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Tim-do you have info that you can give me that states why you cannot do this operation? I need something to back me up with my svc mgr as to why we cannot oh an internal vehicle or do a NPF. Thanks, Jodi
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Jodi,reference P&P article 1.5 page 20.
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Croozer~ Thank You! I am happy for your reply! You have made my day! Do you know of anything for giving OH on a Internal Warranty line? I'm half way there! Thanks again, Jo
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/17/2008
To quote my AVM "That's lot rot and I'm not paying for it."
Stock Vehicle & NPF ...& OLH - 01/18/2008
Jodi- Please reference the following information from P&P in regards to OLH> Other Labor Hours (OLH)(Article 1.6.2 m page 9) If unusual circumstances are encountered which would require other labor hours: • The technician is to contact service management ...
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/18/2008
KRISTEN, So is it okay to OH a warranty line on a instock vehicle? If the svc mgr does, then it states he is taking responsibility to do so then? Correct? Jodi
Stock Vehicles & Other Labor Hours - 01/21/2008
Yes, it is ok to apply for OLH on a stock vehicle if is approved by service management and justified by the technician's documentation on the hard copy.
BUYBACK STOCK VEHICLES - 08/21/2008
(JUST TO MAKE SURE I HAVE THIS CORRECT) ON A USED VEHICLE, WHICH IS A BUYBACK I HAVE A STOCK/BUYBACK VEHICLE (CADILLAC WITH 50,112 MILES--OUT OF WARRANTY) WHICH WE HAD TO DO QUITE A BIT OF REPAIR DUE TO AN OIL LEAK ---- SO WILL I NOT BE ABLE TO CLAIM...
Re: BUYBACK STOCK VEHICLES - 08/21/2008
Policies & Procedures 4.1.7 states:GM Limited Warranty - Repurchased Vehicles All customer dissatisfaction trade/repurchases will be issued a GM Limited Warranty For Repurchased Vehicles (See GM Form 1800 below). The warranty provides bumper-to-bumper...
VEHICLE MODIFIED - 09/12/2008
IS WARRANTY RESPONSIBLE FOR OLH TO ACCESS A REPAIR? WE HAVE A TRUCK THAT CAME IN NEEDS A POWER STEERING HOSE REPLACED. TRUCK HAS BEEN MODIFIED WITH A LIFT KIT TECH SAYS HE HAD TO R&R FENDER WELL FLARE AND INNER FENDER WELL TO ACCESS THE HOSE. HE WANTS ...
Re: VEHICLE MODIFIED - 09/12/2008
No, Warranty is not respondsible. But, that said, did the customer buy the truck like that? If they did, from your dealership, some assistance should be offered internally. If it's something they did or had done on their own, I'd ask them to pay the difference ...
Claim type B w/ vehicle in warranty. - 03/20/2009
... fails for a warrantable reason, and: • THE PART IS NOT CURRENTLY COVERED UNDER APPLICABLE GM NEW VEHICLE LIMITED WARRANTIES, and • the failure occurs within 12 months or 12,000 miles/20,000 km from the date of installation (12 months regardless of...
INSTOCK VEHICLE RECALL - 05/14/2009
... IF YOU WENT INTO SERVICE UPDATE INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED...
Re: INSTOCK VEHICLE RECALL - 05/21/2009
09041 is a recall and the vin list can be found under you recall information, then under dealer campaign iniation report.
Service Update Bulletin - 07/25/2023
A Service Update Bulletin involves the immediate correction of new/unsold vehicles, prior to delivery, in Service Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service, provided...
Special Coverage - 11/21/2022
... are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing them to contact their...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... 1.2.1, lists the states that have adopted California emissions regulations, including: California, New Jersey, Connecticut, Washington, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Pennsylvania, Maryland, and Delaware. If the vehicle...
Over The Air Updates - 11/18/2013
GM has developed new technology that will allow for greater customer satisfaction when delivering vehicle updates. Vehicle owners will have the ability to receive vehicle updates via OnStar. The new technology will be piloted with a new calibration on...
Smart Care and Smart Care Wraps - 01/10/2014
... plans sold on or after October 1, 2013, GMPP traditional Smart Care plans are being replaced by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing and submission criteria. The new Smart...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... safety belt to the vehicle. Dealers are instructed to inspect the vehicle to determine whether the new seat trim was installed, and, if necessary, replace the trim. Dealers will also inspect, and, if necessary, replace the pretensioner cable assembly....
July 2020 Recall Update - 06/23/2020
... wheels lock up at low speeds. Involved vehicles include certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model), 2020 Chevrolet Silverado and GMC Sierra 1500 trucks equipped with an 8-speed automatic transmission. Dealers are...
GSA Courtesy Delivery - 02/07/2012
There are specific steps a dealer must follow when receiving vehicles for courtesy delivery to US Federal Government agencies. The dealer will first receive notification of the government vehicle shipment. Once received, the dealer is responsible for...
Love it or Return it - 08/09/2012
On July 10, 2012, Chevrolet instituted the "Love it or Return it" vehicle return program on every new 2012 or 2013 model year vehicle purchase. The guarantee allows the customer to return vehicles bought during the program, with less than 4,000 miles...
PZEV and SULEV - 06/06/2012
... vehicles that met PZEV standards were only available in California, Maine, Massachusetts, New York, Oregon, and Vermont, or in some sales regions near those states. Other states later implemented the standards including Alaska, Connecticut, Maryland,...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate...
November 2012 Recall Update - 11/05/2012
... on the power window master switch. The Vibe was engineered and designed by Toyota and built by New United Motor Manufacturing (NUMMI), a joint venture between Toyota and GM. Involved vehicles may have a condition in which the power window master switch,...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... provides the policy for the Cadillac Courtesy Transportation Alternative Program that is a new addition to the manual. The CTA program is only available for Cadillac Service Agents. The program is designed to bring Cadillac specific vehicles into the...
Pre-Delivery Inspection - 08/10/2010
The pre-delivery inspection of new GM vehicles delivered to your dealership involves a comprehensive examination to ensure that your customers receive their new vehicle in perfect condition. Each vehicle has a specific PDI form that outlines what should...
Product Field Action Working Capital Assistance Program - 06/26/2019
... used vehicles in inventory for those line-makes that the dealer is authorized to sell and service new vehicles at the location, and that are subject to a stop sale/stop delivery order issued on or after 10/1/2016, and where replacement parts or a repair...
Transportation Claim Inspections Process - 05/09/2014
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle, both exterior and interior, and to verify there is nothing missing. If there is damage or something missing, the situation...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing a letter. In the letter, the customer is told...
October 2021 Recall Update - 10/01/2021
... System”, may have had the key fobs incorrectly programmed. Dealers are to replace up to 6 new transmitters with BCM programming, which includes updated software. Dealers will only replace the number of fobs brought in at the time of service. The...
(JUST TO MAKE SURE I HAVE THIS CORRECT) ON A USED VEHICLE, WHICH IS A BUYBACK I HAVE A STOCK/BUYBACK VEHICLE (CADILLAC WITH 50,112 MILES--OUT OF WARRANTY) WHICH WE HAD TO DO QUITE A BIT OF REPAIR DUE TO AN OIL LEAK ---- SO WILL I NOT BE ABLE TO CLAIM...
Re: BUYBACK STOCK VEHICLES - 08/21/2008
Policies & Procedures 4.1.7 states:GM Limited Warranty - Repurchased Vehicles All customer dissatisfaction trade/repurchases will be issued a GM Limited Warranty For Repurchased Vehicles (See GM Form 1800 below). The warranty provides bumper-to-bumper...
VEHICLE MODIFIED - 09/12/2008
IS WARRANTY RESPONSIBLE FOR OLH TO ACCESS A REPAIR? WE HAVE A TRUCK THAT CAME IN NEEDS A POWER STEERING HOSE REPLACED. TRUCK HAS BEEN MODIFIED WITH A LIFT KIT TECH SAYS HE HAD TO R&R FENDER WELL FLARE AND INNER FENDER WELL TO ACCESS THE HOSE. HE WANTS ...
Re: VEHICLE MODIFIED - 09/12/2008
No, Warranty is not respondsible. But, that said, did the customer buy the truck like that? If they did, from your dealership, some assistance should be offered internally. If it's something they did or had done on their own, I'd ask them to pay the difference ...
Claim type B w/ vehicle in warranty. - 03/20/2009
... fails for a warrantable reason, and: • THE PART IS NOT CURRENTLY COVERED UNDER APPLICABLE GM NEW VEHICLE LIMITED WARRANTIES, and • the failure occurs within 12 months or 12,000 miles/20,000 km from the date of installation (12 months regardless of...
INSTOCK VEHICLE RECALL - 05/14/2009
... IF YOU WENT INTO SERVICE UPDATE INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED...
Re: INSTOCK VEHICLE RECALL - 05/21/2009
09041 is a recall and the vin list can be found under you recall information, then under dealer campaign iniation report.
Service Update Bulletin - 07/25/2023
A Service Update Bulletin involves the immediate correction of new/unsold vehicles, prior to delivery, in Service Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service, provided...
Special Coverage - 11/21/2022
... are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing them to contact their...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... 1.2.1, lists the states that have adopted California emissions regulations, including: California, New Jersey, Connecticut, Washington, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Pennsylvania, Maryland, and Delaware. If the vehicle...
Over The Air Updates - 11/18/2013
GM has developed new technology that will allow for greater customer satisfaction when delivering vehicle updates. Vehicle owners will have the ability to receive vehicle updates via OnStar. The new technology will be piloted with a new calibration on...
Smart Care and Smart Care Wraps - 01/10/2014
... plans sold on or after October 1, 2013, GMPP traditional Smart Care plans are being replaced by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing and submission criteria. The new Smart...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... safety belt to the vehicle. Dealers are instructed to inspect the vehicle to determine whether the new seat trim was installed, and, if necessary, replace the trim. Dealers will also inspect, and, if necessary, replace the pretensioner cable assembly....
July 2020 Recall Update - 06/23/2020
... wheels lock up at low speeds. Involved vehicles include certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model), 2020 Chevrolet Silverado and GMC Sierra 1500 trucks equipped with an 8-speed automatic transmission. Dealers are...
GSA Courtesy Delivery - 02/07/2012
There are specific steps a dealer must follow when receiving vehicles for courtesy delivery to US Federal Government agencies. The dealer will first receive notification of the government vehicle shipment. Once received, the dealer is responsible for...
Love it or Return it - 08/09/2012
On July 10, 2012, Chevrolet instituted the "Love it or Return it" vehicle return program on every new 2012 or 2013 model year vehicle purchase. The guarantee allows the customer to return vehicles bought during the program, with less than 4,000 miles...
PZEV and SULEV - 06/06/2012
... vehicles that met PZEV standards were only available in California, Maine, Massachusetts, New York, Oregon, and Vermont, or in some sales regions near those states. Other states later implemented the standards including Alaska, Connecticut, Maryland,...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate...
November 2012 Recall Update - 11/05/2012
... on the power window master switch. The Vibe was engineered and designed by Toyota and built by New United Motor Manufacturing (NUMMI), a joint venture between Toyota and GM. Involved vehicles may have a condition in which the power window master switch,...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... provides the policy for the Cadillac Courtesy Transportation Alternative Program that is a new addition to the manual. The CTA program is only available for Cadillac Service Agents. The program is designed to bring Cadillac specific vehicles into the...
Pre-Delivery Inspection - 08/10/2010
The pre-delivery inspection of new GM vehicles delivered to your dealership involves a comprehensive examination to ensure that your customers receive their new vehicle in perfect condition. Each vehicle has a specific PDI form that outlines what should...
Product Field Action Working Capital Assistance Program - 06/26/2019
... used vehicles in inventory for those line-makes that the dealer is authorized to sell and service new vehicles at the location, and that are subject to a stop sale/stop delivery order issued on or after 10/1/2016, and where replacement parts or a repair...
Transportation Claim Inspections Process - 05/09/2014
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle, both exterior and interior, and to verify there is nothing missing. If there is damage or something missing, the situation...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing a letter. In the letter, the customer is told...
October 2021 Recall Update - 10/01/2021
... System”, may have had the key fobs incorrectly programmed. Dealers are to replace up to 6 new transmitters with BCM programming, which includes updated software. Dealers will only replace the number of fobs brought in at the time of service. The...
April 2021 Recall Update - 03/22/2021
... letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles. Safety Recall A202307262-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The...
December 2022 Recall Update - 11/21/2022
... certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Equinox, Malibu, Silverado 1500 New, Suburban, Tahoe, Traverse, GMC Acadia, Sierra 1500 New, Terrain, Yukon, Yukon XL, and 2022-23 Cadillac XT4. Customer Satisfaction Recall N222378560...
August 2023 Recall Update - 07/25/2023
... been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to be limited. VINs moved to Open status are prioritized to cold weather regions. Customer Satisfaction...
September 2023 Recall Update - 08/29/2023
... Replacement Retrofit: The bulletin has been revised to add certain 2022-23 model year Cadillac XT4 vehicles. Also, the remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction...
Dongle Reminders: - 08/29/2023
... dealership for installation of an ordered part. Resolution: Perform a dongle device scan for the new service visit, proceed with job card write up for the installation of the previously ordered part. Issue: The customer has an appointment in two weeks,...
January 2024 Recall Update - 12/26/2023
... Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles in Open status. Certain 2013 Buick Verano, Chevrolet Camaro, Sonic, and Volt vehicles are included in the recall. The additional VINs involved is approximately...
Forum - 01/27/2017
... be sold with an open required field action, which includes the ones with no remedy yet. All unsold new vehicles in Service Agents’ possession and subject to a product field action must be held and inspected/repaired per the service procedure described...
Warranty Coverage - 08/04/2021
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...
December 2023 Recall Update - 11/29/2023
Customer Satisfaction Recall N232404290 Trailering Label May Have Incorrect Values: Approximately 451 vehicles are included in the recall program that addresses a condition in which the trailering label displays incorrect values. Dealers are instructed...
Battery Bulletin Update - 03/22/2021
... and Warranty Replacement Requirements: The most recent battery bulletin update includes the new battery maintenance process, the new procedure involves the use of the Battery Maintenance Report to identify specific vehicles in dealer inventory that require...
May 2021 Recall Update - 04/29/2021
... to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag and Pretensioner Non Deploy: Additional information has been provided...
Roadside Assistance Reminder - 10/24/2017
All new GM vehicles come with complimentary Roadside Assistance services. The program includes: Towing (legal roadways only) Lock-out assistance Battery jump start Mobile EV charging (select markets) Trip interruption assistance Service agent reunites Flat...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... and required job card information will need to be sent to the WSC by service management using a new application that is smart phone friendly. Requests will be reviewed by the WSC and a decision will be provided back to dealers within one business day....
Getting to Know the New PET - 05/22/2017
Getting to Know the New PET: The new Policy Evaluation Tool was launched in the Empowerment Portal on April 20, 2017. PET, short for Policy Evaluation Tool, resides in GlobalConnect within the Dealer Aftersales Empowerment Portal. The tool has been in...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair is covered under this warranty. The exception to this is GM covered maintenance services; GM will not pay any courtesy transportation...
2019 Chevrolet Silverado 1500 LD & GMC Sierra 1500 LD (New Model) - 09/25/2018
Due to dealer feedback and their inability to locate the Navigation SD card in 2019 Chevrolet Silverado and GMC Sierra new model trucks, the assembly plant is now placing the SD card in the Keys bag that is placed inside the Loose Items bag. Only those...
September 2018 Recall Update - 08/20/2018
... 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL vehicles. Customer Satisfaction Recall 18025: Incorrect Fuse Labels and Owner Manual Fuse Information: Almost 120,000 vehicles are included in the recall...
Cadillac CPO Operations Guide - NEW - 05/22/2018
The latest edition of the Cadillac Certified Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for ...
New Truck Engine - 08/20/2018
The new 2.7L turbo four cylinder engine designed specifically for full sized trucks is anticipated in the next generation Chevrolet Silverado and GMC Sierra pick-ups. The new engine will boost horsepower and fuel economy, as well as carry an iconic name...
New Battery Tester - 04/22/2019
... that need or want to replace their GR8 going forward should purchase the next generation DCBS. The new battery tester is capable of performing comprehensive battery diagnostic services in 20 minutes or less and producing a warranty code for batteries...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... The PET will now provide results based on the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is...
Starting Out as a New Warranty Administrator - 09/22/2020
... technician apprenticeship programs. Such programs pair a seasoned, well-skilled technician with a new to the trade student. These students have the opportunity to learn the skills of the trade from someone that has worked in the field for some time,...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing them to contact their...
October 2020 Recall Update - 09/22/2020
... to the warranty and service procedure sections. Certain 2019 Chevrolet Silverado 1500 Series LD (New Model), GMC Sierra 1500 Series LD (New Model), 2020 Chevrolet Silverado 1500 Series LD, and GMC Sierra 1500 Series LD trucks are included in the recall...
New Corvette - 03/27/2020
Approximately 40,000 new mid-engine Chevrolet Corvette’s will be built at the Corvette plant in Bowling Green, KY this year. Production of the coupe began in early February and production of the convertible began in April. Production was supposed...
... letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles. Safety Recall A202307262-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The...
December 2022 Recall Update - 11/21/2022
... certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Equinox, Malibu, Silverado 1500 New, Suburban, Tahoe, Traverse, GMC Acadia, Sierra 1500 New, Terrain, Yukon, Yukon XL, and 2022-23 Cadillac XT4. Customer Satisfaction Recall N222378560...
August 2023 Recall Update - 07/25/2023
... been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to be limited. VINs moved to Open status are prioritized to cold weather regions. Customer Satisfaction...
September 2023 Recall Update - 08/29/2023
... Replacement Retrofit: The bulletin has been revised to add certain 2022-23 model year Cadillac XT4 vehicles. Also, the remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction...
Dongle Reminders: - 08/29/2023
... dealership for installation of an ordered part. Resolution: Perform a dongle device scan for the new service visit, proceed with job card write up for the installation of the previously ordered part. Issue: The customer has an appointment in two weeks,...
January 2024 Recall Update - 12/26/2023
... Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles in Open status. Certain 2013 Buick Verano, Chevrolet Camaro, Sonic, and Volt vehicles are included in the recall. The additional VINs involved is approximately...
Forum - 01/27/2017
... be sold with an open required field action, which includes the ones with no remedy yet. All unsold new vehicles in Service Agents’ possession and subject to a product field action must be held and inspected/repaired per the service procedure described...
Warranty Coverage - 08/04/2021
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...
December 2023 Recall Update - 11/29/2023
Customer Satisfaction Recall N232404290 Trailering Label May Have Incorrect Values: Approximately 451 vehicles are included in the recall program that addresses a condition in which the trailering label displays incorrect values. Dealers are instructed...
Battery Bulletin Update - 03/22/2021
... and Warranty Replacement Requirements: The most recent battery bulletin update includes the new battery maintenance process, the new procedure involves the use of the Battery Maintenance Report to identify specific vehicles in dealer inventory that require...
May 2021 Recall Update - 04/29/2021
... to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag and Pretensioner Non Deploy: Additional information has been provided...
Roadside Assistance Reminder - 10/24/2017
All new GM vehicles come with complimentary Roadside Assistance services. The program includes: Towing (legal roadways only) Lock-out assistance Battery jump start Mobile EV charging (select markets) Trip interruption assistance Service agent reunites Flat...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... and required job card information will need to be sent to the WSC by service management using a new application that is smart phone friendly. Requests will be reviewed by the WSC and a decision will be provided back to dealers within one business day....
Getting to Know the New PET - 05/22/2017
Getting to Know the New PET: The new Policy Evaluation Tool was launched in the Empowerment Portal on April 20, 2017. PET, short for Policy Evaluation Tool, resides in GlobalConnect within the Dealer Aftersales Empowerment Portal. The tool has been in...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair is covered under this warranty. The exception to this is GM covered maintenance services; GM will not pay any courtesy transportation...
2019 Chevrolet Silverado 1500 LD & GMC Sierra 1500 LD (New Model) - 09/25/2018
Due to dealer feedback and their inability to locate the Navigation SD card in 2019 Chevrolet Silverado and GMC Sierra new model trucks, the assembly plant is now placing the SD card in the Keys bag that is placed inside the Loose Items bag. Only those...
September 2018 Recall Update - 08/20/2018
... 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL vehicles. Customer Satisfaction Recall 18025: Incorrect Fuse Labels and Owner Manual Fuse Information: Almost 120,000 vehicles are included in the recall...
Cadillac CPO Operations Guide - NEW - 05/22/2018
The latest edition of the Cadillac Certified Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for ...
New Truck Engine - 08/20/2018
The new 2.7L turbo four cylinder engine designed specifically for full sized trucks is anticipated in the next generation Chevrolet Silverado and GMC Sierra pick-ups. The new engine will boost horsepower and fuel economy, as well as carry an iconic name...
New Battery Tester - 04/22/2019
... that need or want to replace their GR8 going forward should purchase the next generation DCBS. The new battery tester is capable of performing comprehensive battery diagnostic services in 20 minutes or less and producing a warranty code for batteries...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... The PET will now provide results based on the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is...
Starting Out as a New Warranty Administrator - 09/22/2020
... technician apprenticeship programs. Such programs pair a seasoned, well-skilled technician with a new to the trade student. These students have the opportunity to learn the skills of the trade from someone that has worked in the field for some time,...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing them to contact their...
October 2020 Recall Update - 09/22/2020
... to the warranty and service procedure sections. Certain 2019 Chevrolet Silverado 1500 Series LD (New Model), GMC Sierra 1500 Series LD (New Model), 2020 Chevrolet Silverado 1500 Series LD, and GMC Sierra 1500 Series LD trucks are included in the recall...
New Corvette - 03/27/2020
Approximately 40,000 new mid-engine Chevrolet Corvette’s will be built at the Corvette plant in Bowling Green, KY this year. Production of the coupe began in early February and production of the convertible began in April. Production was supposed...
Empowerment Portal and Open Recalls - 09/27/2016
... so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When a VIN is entered in the portal, the system checks for open recalls. If an open recall is found, a warning message...
GM App - 06/27/2016
... dealership to inquire about repairs. While the app will be useful in contacting owners of newer vehicles that support the smartphone connections, it continues to be a challenge to track down and persuade owners of older vehicles to come in for repai...
New Service Management Authorization Matrix - 10/26/2016
... 3.2.13 and the Required Operating Procedures bulletin 04-00-89-015N have been revised to include a new Service Management Authorization Matrix. The new matrix has an effective date of October 1, 2016. To best view the matrix, click the "download" link...
New Cadillac CPO Limited Warranty - 02/17/2017
NEW CPO Warranty for vehicles delivered on or after March 1st, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after March 1st, 2017. This enhanced CPO warranty puts Cadillac on par with...
The New GlobalConnect - 09/03/2015
As we all become familiar with the "new" GlobalConnect here are a few differences from the Global of past.The CAM-02 Report: This report is available in the Service Forms Application of GlobalConnect. From the GlobalConnect homepage, select Service from...
New Products - 07/29/2015
The new compact crossover, Buick Envision, is scheduled to reach showrooms by fall of 2016. The Buick Cascada is a compact droptop that will be shipped to the US from Poland, sometime in the first quarter of 2016. GMC may also release a compact crossover,...
Non-GM Parts Require DMA Approval - 10/23/2015
GM published their policy on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the...
New Process for Identifying a Causal Part - 12/01/2015
... for the component replacement and enter it in the Causal Part Number field.Another scenario: A vehicle had a water leak that was extensive enough to cause carpet damage. The carpet could not be cleaned enough to eliminate the odor so a decision was made...
New PQC Web Forms - 12/01/2015
... enter the flush code in the labour operation dependency field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of the failed assembly in the comment field.If restricted, submit...
New Battery Transaction Requirements - 04/28/2016
... tester/charger must be used in diagnosing battery replacements and maintaining batteries on new vehicles in dealer inventory. The 15-digit (17 with the 2 hyphens) warranty code on the printout captures critical information on batteries that require replacement....
Recall Campaigns - 06/06/2014
In late May, GM announced five new recall campaigns, calling back more than 2.99 million vehicles worldwide for issues literally bumper-to-bumper. The new recalls address tail lamp issues in passenger cars, low beam headlamp failures, hydraulic brake...
New Product - 09/09/2014
... Ram ProMaster. GM also plans the introduction of the 4G LTE broadband connection across most GM vehicles for the 2015 model year. ...
The New Recall Center - 07/01/2014
GM has launched the new Recall Center on June 16, 2014. The site is designed to help the customer be kept informed about their vehicles. The new center is located at https://recalls.gm.com. The following features are available on the site:Daily updates...
New Labour Rate in January 2014 - 12/09/2013
For those dealers enrolled in the Option C Labour Rate, the new rate will go into effect on Wednesday, January 1, 2014. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
New Labour Operation - 12/09/2013
A new installation labour operation has been established for the 2014 Equinox/Terrain Cargo Area Closeout Panel. Labour operation 0511222-rear seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The...
Rental Policies - 12/19/2014
Effective January 1, 2015, GM will revert back to the policy that courtesy transportation rental vehicles must be GM vehicles that are current or within the past one model year. GM allowed for non-GM rental vehicles, as well as older vehicles, for several...
The New Policies and Procedures Manual - 10/31/2014
... not a bad idea to do so. Also, it is now clearly stated that Field Actions may be done for any new or discontinued vehicle at any dealership provided that facility has the necessary tools, training, and parts. 2.4 Customer Concern Not Duplicated...
San Francisco to New York - 03/26/2015
... made the 3,500 mile trek across the US. The trip originated in San Francisco and was completed in New York. A person is behind the wheel of the vehicle at all times, although with no intervention, unless the autonomous car got into trouble. The car is...
New Transportation Claim Submission Requirements - 02/23/2015
If a customer is looking to purchase a vehicle that was damaged in-transit to the dealership and subsequently repaired, the sales department must disclose that damage prior to the purchase. The question has been asked if the dollar amount of the repair...
Cross Border Maintenance - 02/23/2015
The New Vehicle Maintenance Programs allow for cross border servicing of GM vehicles between the US and Canada. Confirm active maintenance programs in the Applicable Warranties section of IVH or the Service Workbench Dashboard. If an active maintenance...
New Requirements for Transportation Claims - 06/02/2015
In January of this year, GM announced and released Warranty Administration Bulletin 15-00-89-002, which introduced the new requirements when submitting transactions for transportation claims to GM. It is important that all personnel involved with...
The Trunk-to-Trunk Tour - 03/22/2021
This may be a helpful term to share with the service team for the new vehicle delivery walkaround process. Policy states that dealers have 5 minutes to inspect each vehicle an up to a maximum of 30 minutes for a full truckload delivery. Use the Receiving...
New Technician Add Times for Transmission Repairs - 05/26/2021
... labor times and related transmission repair procedures, GM has updated the Labor Time Guide with new Add Times for transmission diagnosis, cleaning, and inspections. The goal is to assure technicians that the labor time for a complete transmission repair...
Tire Warranty Reminder - 05/26/2021
Tires supplied with a new vehicle are covered against defects in material or workmanship under the Bumper to Bumper New Vehicle Limited Warranty. For vehicles within the warranty period, defective tires are replaced on a prorate adjustment basis. Tire...
New Corporate Logo - 01/27/2021
... GM’s Ultium battery platform. The redesigned logo is intended to align with GM’s new identity, while holding true to its history. The logo is a vibrant blue to signify the clear skies of a zero-emissions future, with rounded edges and a lowercase...
... so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When a VIN is entered in the portal, the system checks for open recalls. If an open recall is found, a warning message...
GM App - 06/27/2016
... dealership to inquire about repairs. While the app will be useful in contacting owners of newer vehicles that support the smartphone connections, it continues to be a challenge to track down and persuade owners of older vehicles to come in for repai...
New Service Management Authorization Matrix - 10/26/2016
... 3.2.13 and the Required Operating Procedures bulletin 04-00-89-015N have been revised to include a new Service Management Authorization Matrix. The new matrix has an effective date of October 1, 2016. To best view the matrix, click the "download" link...
New Cadillac CPO Limited Warranty - 02/17/2017
NEW CPO Warranty for vehicles delivered on or after March 1st, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after March 1st, 2017. This enhanced CPO warranty puts Cadillac on par with...
The New GlobalConnect - 09/03/2015
As we all become familiar with the "new" GlobalConnect here are a few differences from the Global of past.The CAM-02 Report: This report is available in the Service Forms Application of GlobalConnect. From the GlobalConnect homepage, select Service from...
New Products - 07/29/2015
The new compact crossover, Buick Envision, is scheduled to reach showrooms by fall of 2016. The Buick Cascada is a compact droptop that will be shipped to the US from Poland, sometime in the first quarter of 2016. GMC may also release a compact crossover,...
Non-GM Parts Require DMA Approval - 10/23/2015
GM published their policy on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the...
New Process for Identifying a Causal Part - 12/01/2015
... for the component replacement and enter it in the Causal Part Number field.Another scenario: A vehicle had a water leak that was extensive enough to cause carpet damage. The carpet could not be cleaned enough to eliminate the odor so a decision was made...
New PQC Web Forms - 12/01/2015
... enter the flush code in the labour operation dependency field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of the failed assembly in the comment field.If restricted, submit...
New Battery Transaction Requirements - 04/28/2016
... tester/charger must be used in diagnosing battery replacements and maintaining batteries on new vehicles in dealer inventory. The 15-digit (17 with the 2 hyphens) warranty code on the printout captures critical information on batteries that require replacement....
Recall Campaigns - 06/06/2014
In late May, GM announced five new recall campaigns, calling back more than 2.99 million vehicles worldwide for issues literally bumper-to-bumper. The new recalls address tail lamp issues in passenger cars, low beam headlamp failures, hydraulic brake...
New Product - 09/09/2014
... Ram ProMaster. GM also plans the introduction of the 4G LTE broadband connection across most GM vehicles for the 2015 model year. ...
The New Recall Center - 07/01/2014
GM has launched the new Recall Center on June 16, 2014. The site is designed to help the customer be kept informed about their vehicles. The new center is located at https://recalls.gm.com. The following features are available on the site:Daily updates...
New Labour Rate in January 2014 - 12/09/2013
For those dealers enrolled in the Option C Labour Rate, the new rate will go into effect on Wednesday, January 1, 2014. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
New Labour Operation - 12/09/2013
A new installation labour operation has been established for the 2014 Equinox/Terrain Cargo Area Closeout Panel. Labour operation 0511222-rear seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The...
Rental Policies - 12/19/2014
Effective January 1, 2015, GM will revert back to the policy that courtesy transportation rental vehicles must be GM vehicles that are current or within the past one model year. GM allowed for non-GM rental vehicles, as well as older vehicles, for several...
The New Policies and Procedures Manual - 10/31/2014
... not a bad idea to do so. Also, it is now clearly stated that Field Actions may be done for any new or discontinued vehicle at any dealership provided that facility has the necessary tools, training, and parts. 2.4 Customer Concern Not Duplicated...
San Francisco to New York - 03/26/2015
... made the 3,500 mile trek across the US. The trip originated in San Francisco and was completed in New York. A person is behind the wheel of the vehicle at all times, although with no intervention, unless the autonomous car got into trouble. The car is...
New Transportation Claim Submission Requirements - 02/23/2015
If a customer is looking to purchase a vehicle that was damaged in-transit to the dealership and subsequently repaired, the sales department must disclose that damage prior to the purchase. The question has been asked if the dollar amount of the repair...
Cross Border Maintenance - 02/23/2015
The New Vehicle Maintenance Programs allow for cross border servicing of GM vehicles between the US and Canada. Confirm active maintenance programs in the Applicable Warranties section of IVH or the Service Workbench Dashboard. If an active maintenance...
New Requirements for Transportation Claims - 06/02/2015
In January of this year, GM announced and released Warranty Administration Bulletin 15-00-89-002, which introduced the new requirements when submitting transactions for transportation claims to GM. It is important that all personnel involved with...
The Trunk-to-Trunk Tour - 03/22/2021
This may be a helpful term to share with the service team for the new vehicle delivery walkaround process. Policy states that dealers have 5 minutes to inspect each vehicle an up to a maximum of 30 minutes for a full truckload delivery. Use the Receiving...
New Technician Add Times for Transmission Repairs - 05/26/2021
... labor times and related transmission repair procedures, GM has updated the Labor Time Guide with new Add Times for transmission diagnosis, cleaning, and inspections. The goal is to assure technicians that the labor time for a complete transmission repair...
Tire Warranty Reminder - 05/26/2021
Tires supplied with a new vehicle are covered against defects in material or workmanship under the Bumper to Bumper New Vehicle Limited Warranty. For vehicles within the warranty period, defective tires are replaced on a prorate adjustment basis. Tire...
New Corporate Logo - 01/27/2021
... GM’s Ultium battery platform. The redesigned logo is intended to align with GM’s new identity, while holding true to its history. The logo is a vibrant blue to signify the clear skies of a zero-emissions future, with rounded edges and a lowercase...
New Error Codes - 07/27/2021
GM has launched 5 new error codes to assist dealers with understanding claim rejects involving Service Programming and the SPS Warranty Claim Code. In the past when GM was unable to validate successful completion of a reprogramming event claimed in GWM,...
New Restraint System Limited Warranty - 06/29/2021
... for qualified vehicles. Covered components will be identified in the LTG with Coverage Code R. The new coverage code will be released with the July 1, 2021 version of the LTG. ...
New Rental Policy Guidelines - 05/25/2022
... are very much aware of the struggles dealerships are experiencing with rental availability. With new vehicle shortages, many dealerships have zero Courtesy Transportation Program vehicles in their inventory. Additionally, the pandemic, global chip shortages,...
PRA Process-New Restrictions - 07/27/2022
Three new components will be restricted and require GM Pre-Repair Authorization (PRA) within the CSMT app effective August 15, 2022. The components include drive motor battery charger cables, 2021 to current model year front headlamps, and 2019 to current...
March 2022 Recall Update - 02/23/2022
... based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model), GMC Sierra 1500 (New Model), and 2020 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. Customer Satisfaction Recall N212338770 High Severity...
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables...
Dealer Trade - 12/01/2021
If your dealership is in the possession of a vehicle that another dealer is trading for or purchasing, make sure that all required field action repairs have been performed prior to completion of the vehicle transaction. Submit field action transactions...
June 2023 Recall Update - 05/23/2023
... Cadillac CT4, CT5, XT5, XT6, Chevrolet Blazer, Suburban, Tahoe, GMC Acadia, Yukon, and Yukon XL vehicles. The bulletin has been updated to add the 2022 Cadillac XT5 and Chevrolet Blazer. The recall is in effect until May 31, 2026. Customer Satisfaction...
New Goodwill Tool - 03/23/2023
The new GM Protection EV Pre-Paid Maintenance Plan is a Goodwill Tool that is now available for EV customers that offers three plan levels and provides maintenance coverage for 36 months.
New EV Courses - 05/23/2023
Several new EV courses will be STS requirements on the Hybrid/Electric Vehicle Learning Path for Chevrolet, GMC, and Cadillac dealers starting July 1, 2023. In addition, the following courses are also required for Chevrolet dealers effective 7/1/2023:...
New Unit - 10/28/2022
GM recently announced a new business unit called GM Energy that will house EV related products and services for residential and commercial customers. GM Energy is comprised of the new Ultium Home and Ultium Commercial lines, which share branding with...
New Labor Operation - 01/04/2023
... the release of the December 1, 2022 edition of the LTG and applies to 2023 and future model year vehicles. The labor operation may not be used with 2022 and previous model year vehicles. The new code has been put into place to help GM isolate instances...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
New maintenance reimbursement rates chart - 11/01/2021
Since its live today, I removed old rates, simplified and cleaned it up a tad: This is for 1st Maintenance only, op codes 0600723, 0600743, 0600733 Envision Trax Acadia 2.0L 45 1.4L 41 2.0L 45 Encore ...
New Warranty Clerk - 06/30/2021
we switched to Tekion DMS recently and our dealership name is not printing on in stock vehicles, does GM require our name to print on the RO on a PDI?
August 2021 Warranty News, TPMS Learn? - 08/03/2021
In the latest Warrnty News, on the 1st page, TPMS Learn...What is WCC documentation? What does WCC stand for?
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
Hi all...I'm having a little trouble figuring this out. I am submitting a claim that has 2 TP sensors that needed to be replaced. I have approval for OLH but completely missed the fact that the op code is for 1 sensor only. When submitting ...
NEW TO GM - 04/21/2020
Hello im new to Gm and to CDK . due to Covid19 Im having to train myself on everything. I know Warranty i just dont know this system. so my question is. is there a training course that will cover the basics on entering a claim? one of the issues im having...
N192264451 new failure - 04/21/2020
So every vehicle I have submitted with this recall has rejected today with Error 919 : Vehicle Evaluation Criteria is not compatible with this Labour Code 9104723 I have 3 cases going with DBC, no answer yet.
Another new Global Glitch - 04/27/2020
So today I'm trying to modify some claims in Global and resubmit them to my WSC rep but I get this funky reject.When I try to make any adjustment Global clears out my rental reason and gives me the error below.I started another DBC case but no answer ...
CCND and April 2020 JLWarranty News? - 05/21/2020
In the JLWarranty News for April 2020, there is a section on CCND's. It states that "2 of the 45 labor operation codes have specific documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation...
New Chat/Case Management page.. - 06/15/2020
Has anyone had any luck with it working? I put in a ticket, Thursday, and still nobody has looked at it.. Just wondering if the kinks are still being worked out, or if the 2 glitches that happened on mine, kept it from going thru...
JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
The article states that when dealing with an Electronic Service Center and electronic exchange components, that "a copy of the ESC invoice must be attached to the job card". I was not able to find those requirements anywhere in P&P under Service ...
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... would require appropriate Service Management authorization prior to the technician working on the vehicle, separate on/off technician time documentation, and date/time documentation of the cutomer prvided permission." Is this saying that if a customer...
Authorization Code G and SAVI-Nov 2023 JLWarrany News, pg 7 - 12/01/2023
Can anyone give more detail on how to find my General Service Agent-Authorization code? When I go into my Service Agent Profile screen, I can't find anything that says General Service Agent -authorization code??
GM has launched 5 new error codes to assist dealers with understanding claim rejects involving Service Programming and the SPS Warranty Claim Code. In the past when GM was unable to validate successful completion of a reprogramming event claimed in GWM,...
New Restraint System Limited Warranty - 06/29/2021
... for qualified vehicles. Covered components will be identified in the LTG with Coverage Code R. The new coverage code will be released with the July 1, 2021 version of the LTG. ...
New Rental Policy Guidelines - 05/25/2022
... are very much aware of the struggles dealerships are experiencing with rental availability. With new vehicle shortages, many dealerships have zero Courtesy Transportation Program vehicles in their inventory. Additionally, the pandemic, global chip shortages,...
PRA Process-New Restrictions - 07/27/2022
Three new components will be restricted and require GM Pre-Repair Authorization (PRA) within the CSMT app effective August 15, 2022. The components include drive motor battery charger cables, 2021 to current model year front headlamps, and 2019 to current...
March 2022 Recall Update - 02/23/2022
... based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model), GMC Sierra 1500 (New Model), and 2020 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. Customer Satisfaction Recall N212338770 High Severity...
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables...
Dealer Trade - 12/01/2021
If your dealership is in the possession of a vehicle that another dealer is trading for or purchasing, make sure that all required field action repairs have been performed prior to completion of the vehicle transaction. Submit field action transactions...
June 2023 Recall Update - 05/23/2023
... Cadillac CT4, CT5, XT5, XT6, Chevrolet Blazer, Suburban, Tahoe, GMC Acadia, Yukon, and Yukon XL vehicles. The bulletin has been updated to add the 2022 Cadillac XT5 and Chevrolet Blazer. The recall is in effect until May 31, 2026. Customer Satisfaction...
New Goodwill Tool - 03/23/2023
The new GM Protection EV Pre-Paid Maintenance Plan is a Goodwill Tool that is now available for EV customers that offers three plan levels and provides maintenance coverage for 36 months.
New EV Courses - 05/23/2023
Several new EV courses will be STS requirements on the Hybrid/Electric Vehicle Learning Path for Chevrolet, GMC, and Cadillac dealers starting July 1, 2023. In addition, the following courses are also required for Chevrolet dealers effective 7/1/2023:...
New Unit - 10/28/2022
GM recently announced a new business unit called GM Energy that will house EV related products and services for residential and commercial customers. GM Energy is comprised of the new Ultium Home and Ultium Commercial lines, which share branding with...
New Labor Operation - 01/04/2023
... the release of the December 1, 2022 edition of the LTG and applies to 2023 and future model year vehicles. The labor operation may not be used with 2022 and previous model year vehicles. The new code has been put into place to help GM isolate instances...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
New maintenance reimbursement rates chart - 11/01/2021
Since its live today, I removed old rates, simplified and cleaned it up a tad: This is for 1st Maintenance only, op codes 0600723, 0600743, 0600733 Envision Trax Acadia 2.0L 45 1.4L 41 2.0L 45 Encore ...
New Warranty Clerk - 06/30/2021
we switched to Tekion DMS recently and our dealership name is not printing on in stock vehicles, does GM require our name to print on the RO on a PDI?
August 2021 Warranty News, TPMS Learn? - 08/03/2021
In the latest Warrnty News, on the 1st page, TPMS Learn...What is WCC documentation? What does WCC stand for?
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
Hi all...I'm having a little trouble figuring this out. I am submitting a claim that has 2 TP sensors that needed to be replaced. I have approval for OLH but completely missed the fact that the op code is for 1 sensor only. When submitting ...
NEW TO GM - 04/21/2020
Hello im new to Gm and to CDK . due to Covid19 Im having to train myself on everything. I know Warranty i just dont know this system. so my question is. is there a training course that will cover the basics on entering a claim? one of the issues im having...
N192264451 new failure - 04/21/2020
So every vehicle I have submitted with this recall has rejected today with Error 919 : Vehicle Evaluation Criteria is not compatible with this Labour Code 9104723 I have 3 cases going with DBC, no answer yet.
Another new Global Glitch - 04/27/2020
So today I'm trying to modify some claims in Global and resubmit them to my WSC rep but I get this funky reject.When I try to make any adjustment Global clears out my rental reason and gives me the error below.I started another DBC case but no answer ...
CCND and April 2020 JLWarranty News? - 05/21/2020
In the JLWarranty News for April 2020, there is a section on CCND's. It states that "2 of the 45 labor operation codes have specific documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation...
New Chat/Case Management page.. - 06/15/2020
Has anyone had any luck with it working? I put in a ticket, Thursday, and still nobody has looked at it.. Just wondering if the kinks are still being worked out, or if the 2 glitches that happened on mine, kept it from going thru...
JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
The article states that when dealing with an Electronic Service Center and electronic exchange components, that "a copy of the ESC invoice must be attached to the job card". I was not able to find those requirements anywhere in P&P under Service ...
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... would require appropriate Service Management authorization prior to the technician working on the vehicle, separate on/off technician time documentation, and date/time documentation of the cutomer prvided permission." Is this saying that if a customer...
Authorization Code G and SAVI-Nov 2023 JLWarrany News, pg 7 - 12/01/2023
Can anyone give more detail on how to find my General Service Agent-Authorization code? When I go into my Service Agent Profile screen, I can't find anything that says General Service Agent -authorization code??
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
ONE OF MY AUDIT FRIENDS AT GM NOTED THAT DEALERS ARE NOT BEING MADE AWARE OF ONE OF THE MOST RECENT CHANGES TO THE P&P WHEN ADD ON REPAIRS ARE INVOLVED.If a customer concern is added on after initial write-up, Service Agent is required to follow the ...
(NEW) GM OLH Documentation Examples Help Card - 03/01/2023
This card provides examples of inadequate documentation followed by more descriptive and detailed examples.Download Card
Time Documentation "Labeled" - September 2022 Warranty News, pg 7. - 08/25/2022
P&P Article 6.2.5 states that variable diag, straight time, and OLH must have individual and specific punch times that are separately identifiable and "LABELED." Gotta love how GM makes statement in P&P and doesn't clarify or tell you how ...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
New Cadillac CPO Limited Warranty - 10/01/2020
... Pre-Owned warranty program that applies to vehicles sold on or after October 1st, 2020. The new and enhanced limited warranty offers 1 year and unlimited mile coverage upon expiration of the New Vehicle Limited Bumper to Bumper Warranty (4 years or 50,000...
Newbie water cooler - 09/19/2007
I like to come to this website to surf for info that DealerWorld doesn't have easily ready for those of us who do the warranty. If anyone would like to talk shop and is from the Midwest, here would be the place to do it. I'd love to meet people who are ...
New Goodwill Guidelines - 09/19/2007
I know that GM has extended the guidelines in which management can use goodwill. I am looking for something that it easy to read that will let me know what these guidelines are. Most importantly, I need to know how far on mileage/time we can go to goodwill ...
New Stlye Silverado or Classic - 09/19/2007
Just received my December 2006 newsletter and noticed the article about distinguishing between the new style Silverado and the Classic. I had the same problem and contacted the DBC, but talked to the order management area instead of the Warranty area...
More New Features - 09/20/2007
Display name can now be changed, which means that you can change what shows up in the forum and quiz competition.
New style or Classic - 10/25/2007
You can also reference document #1833322.12th digit of vin will have a "1" for old style. "5" for new body style.
newsletter delivery - 10/31/2007
There must be some priviledged few who get newsletters on time! I haven't got November yet, or December...Ah well, there's a few reasons not to live on the west coast, mail services haven't found us yet..... Brian
newsletter delivery - 10/31/2007
Newsletters are mailed out First Class at the beginning of each month. To combat the time delay while the newsletter is in route to members all over the United States, we provide a notification email that the newsletter is available for viewing online. ...
Newsletter - 11/01/2007
It's only Nov. 1. No one has gotten November's letter yet, it hasn't even been e-mailed and December is a month away. What exactly do you mean?
No Start on New DuraMax - 11/26/2007
... "boonies" and sell a LARGE amount of diesel trucks. This one customer called for a tow, his brand new Silverado wouldn't start, crank, nothing; but it was working fine the night before when he parked it. We sent our tow truck to pick it up and got...
Re: No Start on New DuraMax - 01/04/2008
Tim's right- it does not just happen in the boonies! The first year that I worked in a dealership, we had a car brought in off the lot and put on the showroom floor. The next day, a salesman had someone interested in it and they were going to take if ...
Notice: January 2008 Warranty Newsletter - 01/22/2008
You may be wondering, "where is my January 2008 Profit & Protection Warranty Newsletter?" It is in fact almost done and we think it will be worth your wait! We apologize for the delay this month but the newsletter is undergoing some exciting new updates....
NEW STYLE VS. CLASSIC - 02/12/2008
DOES ANYONE KNOW HOW TO TELL THE DIFFERENCE BETWEEN THE NEW STYLE AND CLASSIC SILVERADO USING THE VIN?
Re: NEW STYLE VS. CLASSIC - 02/12/2008
From the END of the VIN count back 6 digits- if 6th from end is a 1 or 2 it is a Classic. If a 5 or 6 it is a new style.
Re: NEW STYLE VS. CLASSIC - 02/12/2008
I have been told to pull up the gmvis & look at the merchandisng model # -- if the 2nd position (#) is 0 . example: CK10543 (would be new style due to the 0 in the 2nd # position)
Re: NEW STYLE VS. CLASSIC - 02/13/2008
Reference document #1833322.Old style GMT800 will have a "1" by the 12 digit.New style GMT900 will have a "5"
Re: NEW STYLE VS. CLASSIC - 02/15/2008
This is awesome information so glad you asked Betty, I had always wondered myself.;)
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
For legal reasons you want to show a new work order being written. This way you are not responsible for the veh when it has left your shop. You also do not accumulate down vehicle days for a vehicle that was fixed and then a new complaint made. Whenever...
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
New features have been added to the online Warranty Community! 1. Warranty News Articles: A new way to view your monthly warranty newsletter articles online. - Search feature finds topics in both newsletter articles and in the forum - Flag articles to ...
May Newsletter Insert Correction - 05/19/2009
The "Warranty & The Technician" insert from May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in...
NEW ROUND OF LETTERS - 06/03/2009
Good news for us. We got a letter saying GM has identified as a dealer to remain with the "new GM". I was just wondering if any other got letters or if there were any different letters sent out.
ONE OF MY AUDIT FRIENDS AT GM NOTED THAT DEALERS ARE NOT BEING MADE AWARE OF ONE OF THE MOST RECENT CHANGES TO THE P&P WHEN ADD ON REPAIRS ARE INVOLVED.If a customer concern is added on after initial write-up, Service Agent is required to follow the ...
(NEW) GM OLH Documentation Examples Help Card - 03/01/2023
This card provides examples of inadequate documentation followed by more descriptive and detailed examples.Download Card
Time Documentation "Labeled" - September 2022 Warranty News, pg 7. - 08/25/2022
P&P Article 6.2.5 states that variable diag, straight time, and OLH must have individual and specific punch times that are separately identifiable and "LABELED." Gotta love how GM makes statement in P&P and doesn't clarify or tell you how ...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
New Cadillac CPO Limited Warranty - 10/01/2020
... Pre-Owned warranty program that applies to vehicles sold on or after October 1st, 2020. The new and enhanced limited warranty offers 1 year and unlimited mile coverage upon expiration of the New Vehicle Limited Bumper to Bumper Warranty (4 years or 50,000...
Newbie water cooler - 09/19/2007
I like to come to this website to surf for info that DealerWorld doesn't have easily ready for those of us who do the warranty. If anyone would like to talk shop and is from the Midwest, here would be the place to do it. I'd love to meet people who are ...
New Goodwill Guidelines - 09/19/2007
I know that GM has extended the guidelines in which management can use goodwill. I am looking for something that it easy to read that will let me know what these guidelines are. Most importantly, I need to know how far on mileage/time we can go to goodwill ...
New Stlye Silverado or Classic - 09/19/2007
Just received my December 2006 newsletter and noticed the article about distinguishing between the new style Silverado and the Classic. I had the same problem and contacted the DBC, but talked to the order management area instead of the Warranty area...
More New Features - 09/20/2007
Display name can now be changed, which means that you can change what shows up in the forum and quiz competition.
New style or Classic - 10/25/2007
You can also reference document #1833322.12th digit of vin will have a "1" for old style. "5" for new body style.
newsletter delivery - 10/31/2007
There must be some priviledged few who get newsletters on time! I haven't got November yet, or December...Ah well, there's a few reasons not to live on the west coast, mail services haven't found us yet..... Brian
newsletter delivery - 10/31/2007
Newsletters are mailed out First Class at the beginning of each month. To combat the time delay while the newsletter is in route to members all over the United States, we provide a notification email that the newsletter is available for viewing online. ...
Newsletter - 11/01/2007
It's only Nov. 1. No one has gotten November's letter yet, it hasn't even been e-mailed and December is a month away. What exactly do you mean?
No Start on New DuraMax - 11/26/2007
... "boonies" and sell a LARGE amount of diesel trucks. This one customer called for a tow, his brand new Silverado wouldn't start, crank, nothing; but it was working fine the night before when he parked it. We sent our tow truck to pick it up and got...
Re: No Start on New DuraMax - 01/04/2008
Tim's right- it does not just happen in the boonies! The first year that I worked in a dealership, we had a car brought in off the lot and put on the showroom floor. The next day, a salesman had someone interested in it and they were going to take if ...
Notice: January 2008 Warranty Newsletter - 01/22/2008
You may be wondering, "where is my January 2008 Profit & Protection Warranty Newsletter?" It is in fact almost done and we think it will be worth your wait! We apologize for the delay this month but the newsletter is undergoing some exciting new updates....
NEW STYLE VS. CLASSIC - 02/12/2008
DOES ANYONE KNOW HOW TO TELL THE DIFFERENCE BETWEEN THE NEW STYLE AND CLASSIC SILVERADO USING THE VIN?
Re: NEW STYLE VS. CLASSIC - 02/12/2008
From the END of the VIN count back 6 digits- if 6th from end is a 1 or 2 it is a Classic. If a 5 or 6 it is a new style.
Re: NEW STYLE VS. CLASSIC - 02/12/2008
I have been told to pull up the gmvis & look at the merchandisng model # -- if the 2nd position (#) is 0 . example: CK10543 (would be new style due to the 0 in the 2nd # position)
Re: NEW STYLE VS. CLASSIC - 02/13/2008
Reference document #1833322.Old style GMT800 will have a "1" by the 12 digit.New style GMT900 will have a "5"
Re: NEW STYLE VS. CLASSIC - 02/15/2008
This is awesome information so glad you asked Betty, I had always wondered myself.;)
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
For legal reasons you want to show a new work order being written. This way you are not responsible for the veh when it has left your shop. You also do not accumulate down vehicle days for a vehicle that was fixed and then a new complaint made. Whenever...
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
New features have been added to the online Warranty Community! 1. Warranty News Articles: A new way to view your monthly warranty newsletter articles online. - Search feature finds topics in both newsletter articles and in the forum - Flag articles to ...
May Newsletter Insert Correction - 05/19/2009
The "Warranty & The Technician" insert from May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in...
NEW ROUND OF LETTERS - 06/03/2009
Good news for us. We got a letter saying GM has identified as a dealer to remain with the "new GM". I was just wondering if any other got letters or if there were any different letters sent out.
Re: NEW ROUND OF LETTERS - 06/03/2009
We received the same letter yesterday. We were identified as one of the key dealers for the Chevy brand!!!!!!!!!
Re: NEW ROUND OF LETTERS - 06/03/2009
Hey Neighbor, have you heard anything on our neighboring Cadillac Dealer? Just curious! Congradulations by the way! Looking forward to the competition;);)
Re: NEW ROUND OF LETTERS - 06/03/2009
Congrats to you too!!! I haven't heard anything about them yet. I know Hoslers received a good letter yesterday too.
Re: NEW ROUND OF LETTERS - 06/03/2009
Roberts and Merollis got bad letters, and Golling and Edgar good. ALLEDGEDLY!!lol
Re: NEW ROUND OF LETTERS - 06/03/2009
Really?? Most of our techs are from Merollis. I will have to call my friend at Edgar and see. I wonder if Auburn got a bad letter.
Re: NEW ROUND OF LETTERS - 06/03/2009
I have not heard about Auburn but I know that would be devastating to the hahn empire, since i believe that would be there last store. Again ALLEDGEDLY
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
April Newsletter - Money Savers Article Error - 04/06/2009
On page six of the April 2009 edition Warranty Newsletter the labor ops provided (Z7901 and Z7902) should be Z7910 (one-way shuttle) and Z7911 (two-way shuttle) respectively.
Re: New Feature - Keywords - 10/22/2008
The related keywords function (located at the end of every post) has been available for a couple months now, have you had a chance to use it yet? Is it helpful? How can we make it better? Any feedback is appreciated.
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
What about the promoter??
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
Maintenace Website from Newsletter. - 08/29/2008
Anyone using the GM Service Advantage web tool talked about on pg. 7 of the last newsletter or know where we can find more info on it? Tried searching Dealerworld and Global Connect messages and a Google web search and did not turn anything up. We are...
Re: Maintenace Website from Newsletter. - 08/29/2008
This is the link to the OEConnection website for Service Advantage. OEConnection is an online parts service that worked with GM to develop the Service Advantage web tool. http://www.oeconnection.com/Solutions_ServiceAdvantage.aspx?country=US
Re: Maintenace Website from Newsletter. - 08/29/2008
Thanks Kristen!
Re: Maintenace Website from Newsletter. - 08/29/2008
Mark,did find a article about this in automotive news however you have to have subscripition to view the whole thing.we have one here but now goes to area mngr.did send e-mail to GM and asked about where to find.will let you know when I here.
New Forums Added for All Manufacturers - 07/22/2008
... started and help each other out. Let us know what you think - enjoy! Until Further Notice: These new forums are intended for participation amongst members only. Technical questions will not be answered by J&L Warranty Pros moderators. ...
Our Technicians gave me a new name..... - 07/30/2008
I have been officially renamed to "The Warranty Nazi"...... LOL! The techs say I am strict about how they document. Guess I've earned the name, as I take any incompleted RO back to the tech and refuse to flag them any time until I have EVERYTHING ...
Re: Our Technicians gave me a new name..... - 07/30/2008
I...
Re: Our Technicians gave me a new name..... - 07/30/2008
LOL! Who here is the "warranty troll"? Boy, we sure do have a reputation to live up to, huh?
Re: Our Technicians gave me a new name..... - 07/30/2008
I also have gotten called "warranty nazi" by my service manager, and also "Warranty Gnome". One of the guys even picked up a yard gnome statue and left it on my desk (where I display it proudly!!) Course it also helps that I have a long beard which is ...
Re: Our Technicians gave me a new name..... - 07/31/2008
LOL Mark, the beard comment is funny! I guess you are the gnome because you are working your "magic"!
We received the same letter yesterday. We were identified as one of the key dealers for the Chevy brand!!!!!!!!!
Re: NEW ROUND OF LETTERS - 06/03/2009
Hey Neighbor, have you heard anything on our neighboring Cadillac Dealer? Just curious! Congradulations by the way! Looking forward to the competition;);)
Re: NEW ROUND OF LETTERS - 06/03/2009
Congrats to you too!!! I haven't heard anything about them yet. I know Hoslers received a good letter yesterday too.
Re: NEW ROUND OF LETTERS - 06/03/2009
Roberts and Merollis got bad letters, and Golling and Edgar good. ALLEDGEDLY!!lol
Re: NEW ROUND OF LETTERS - 06/03/2009
Really?? Most of our techs are from Merollis. I will have to call my friend at Edgar and see. I wonder if Auburn got a bad letter.
Re: NEW ROUND OF LETTERS - 06/03/2009
I have not heard about Auburn but I know that would be devastating to the hahn empire, since i believe that would be there last store. Again ALLEDGEDLY
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
April Newsletter - Money Savers Article Error - 04/06/2009
On page six of the April 2009 edition Warranty Newsletter the labor ops provided (Z7901 and Z7902) should be Z7910 (one-way shuttle) and Z7911 (two-way shuttle) respectively.
Re: New Feature - Keywords - 10/22/2008
The related keywords function (located at the end of every post) has been available for a couple months now, have you had a chance to use it yet? Is it helpful? How can we make it better? Any feedback is appreciated.
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
What about the promoter??
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
Maintenace Website from Newsletter. - 08/29/2008
Anyone using the GM Service Advantage web tool talked about on pg. 7 of the last newsletter or know where we can find more info on it? Tried searching Dealerworld and Global Connect messages and a Google web search and did not turn anything up. We are...
Re: Maintenace Website from Newsletter. - 08/29/2008
This is the link to the OEConnection website for Service Advantage. OEConnection is an online parts service that worked with GM to develop the Service Advantage web tool. http://www.oeconnection.com/Solutions_ServiceAdvantage.aspx?country=US
Re: Maintenace Website from Newsletter. - 08/29/2008
Thanks Kristen!
Re: Maintenace Website from Newsletter. - 08/29/2008
Mark,did find a article about this in automotive news however you have to have subscripition to view the whole thing.we have one here but now goes to area mngr.did send e-mail to GM and asked about where to find.will let you know when I here.
New Forums Added for All Manufacturers - 07/22/2008
... started and help each other out. Let us know what you think - enjoy! Until Further Notice: These new forums are intended for participation amongst members only. Technical questions will not be answered by J&L Warranty Pros moderators. ...
Our Technicians gave me a new name..... - 07/30/2008
I have been officially renamed to "The Warranty Nazi"...... LOL! The techs say I am strict about how they document. Guess I've earned the name, as I take any incompleted RO back to the tech and refuse to flag them any time until I have EVERYTHING ...
Re: Our Technicians gave me a new name..... - 07/30/2008
I...
Re: Our Technicians gave me a new name..... - 07/30/2008
LOL! Who here is the "warranty troll"? Boy, we sure do have a reputation to live up to, huh?
Re: Our Technicians gave me a new name..... - 07/30/2008
I also have gotten called "warranty nazi" by my service manager, and also "Warranty Gnome". One of the guys even picked up a yard gnome statue and left it on my desk (where I display it proudly!!) Course it also helps that I have a long beard which is ...
Re: Our Technicians gave me a new name..... - 07/31/2008
LOL Mark, the beard comment is funny! I guess you are the gnome because you are working your "magic"!
Re: Our Technicians gave me a new name..... - 07/31/2008
...some days it feels more like Mickey mouse as the sorcerer's apprentice in Fantasia-- the "magic" doesn't always work the way you want and has a mind of it's own! Heh!!
A new one for me.... - 07/31/2008
... off, not sticking. Decal was ordered and eventually the old one was removed with a heat gun and new decal was installed. VIN 1GNFC13568R242918, part #25941056, part group 17.507. I asked the tech where the decal was and he told me it was on the lower...
Re: A new one for me.... - 07/31/2008
Emblem/nameplate replace-B7010=0.2 as a closest to labor op?? I think that would be my best guess!
Re: A new one for me.... - 07/31/2008
Emblem And/Or Nameplate - One - Replace OPERATION NUMBER: B7010 LABOR TIME: 0.2 To Replace Each Additional ADD: 0.1
New Feature - Keyword Search - 08/11/2008
The next time you're reading a forum post be sure to check out the related keywords at the bottom of the page. Simply click a keyword to search for additional forum posts containing that word.
March warranty news - 03/29/2012
Am I the only one that does not agree with the Policy Transaction example and question one on Quiz 1?
Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! Good ...
Re: N0110 BATTERY - 12/15/2011
If your talking about on new vehicles it's in Bulletin 03-06-03-004D
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
New PDI times - 09/27/2011
Does anyone know what the base PDI time is for the 2012 Sonic?
Re: New PDI times - 09/28/2011
Z7000 for 2012 Sonic is 1.1
"NEW" SPECIAL COVERAGE ADJ #10054 - 08/11/2011
Has anyone read thru this new Special Coverage.... (only paying 50% ?????) The section on vehicles covered by Vehicle Service Contract (50% only) CONFUSED !!!!!! Does the Special Coverage pay 50% off bottom line - what if cust has deduct, how does...
Re: DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
I FOUND OUT THE HARD WAY TOO.WHEN THE PARTS PRICES WERE UPDATED THE COST OF THE BATTERIES DID NOT CHANGE FOR A FEW MONTHS...SO MY CLAIM WAS SHORTED..AFTER SOME PHONE CALLS WE NOW HAVE THE SEPT 2010 PRICES...AND MY CLAIM WAS FIXED TOO BY THE REP..
Re: DID EVERYONE SEE ???? NEW PRICING - 11/01/2010
THANKS SOOOOOOO MUCH!!! THIS IS WHY I LOVE THIS SITE!!!! YOU GUYS ARE ALWAYS SOOOO HELPFUL!!!!!
REYNOLDS: NEW AUTH SCREEN - 11/05/2010
ON THE NEW "AUTH" SCREEN ..... HOW CAN YOU DELETE SOMETHING YOU PUT IN WRONG ?? EX: I USED SELF AUTH E UNDER #4 SERVICE MANAGEMENT AUTH WITH COMMENTS UNDER #5 ---- BUT TURNS OUT IT REQUIRED GM AUTH UNDER #3 ... HOW DO YOU GET RID OF COMMENTS ON #5
Re: REYNOLDS: NEW AUTH SCREEN - 11/05/2010
rhonda the only thing that works for me on reynolds when that happens is to just delete the line and start over or i go to global warranty and fix it then print my repair order..hope this helps connie
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
Battery Pricing update effective 11-10-10. --thanks to Chris from J&L!! We found it yesterday while she was demonstrating how to find the pricing sheet at the workshop she did for our Warranty Club, which was excellent--Thanks Chris!!
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
Thanks Mark & Chris!
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
THANKS SOO MUCH MARK FOR THE INFO....GOT MY PARTS PERSON TO PRINT ME A COPY THEY WERE NOT AWARE OF THE UPDATE...CONNIE
New Web page - 12/27/2010
What does everyone think of the new design? I'm not really sure how to view the forum with out jumping from here to there.
Re: New Web page - 12/29/2010
... interesting.... maybe after month/year end is over I will have more time to check it out. Happy New Year everyone!...
Re: New Web page - 01/03/2011
Happy New Year! Hopin' for a dandy! Concerning the article on page 3 of the December newsletter; I have a printer that prints 2 sided copies. Anything that has more than one page, I'll go to Properties, and change to 2 sided printing. Saved a pile of...
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!!
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
that would be nice if they would put a message..and save us a lot of headaches too...thanks for the Update...
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
[quote] MARKC: Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!! [/quote] I put it on my calendar to check the 25th of each month... seems like ...
...some days it feels more like Mickey mouse as the sorcerer's apprentice in Fantasia-- the "magic" doesn't always work the way you want and has a mind of it's own! Heh!!
A new one for me.... - 07/31/2008
... off, not sticking. Decal was ordered and eventually the old one was removed with a heat gun and new decal was installed. VIN 1GNFC13568R242918, part #25941056, part group 17.507. I asked the tech where the decal was and he told me it was on the lower...
Re: A new one for me.... - 07/31/2008
Emblem/nameplate replace-B7010=0.2 as a closest to labor op?? I think that would be my best guess!
Re: A new one for me.... - 07/31/2008
Emblem And/Or Nameplate - One - Replace OPERATION NUMBER: B7010 LABOR TIME: 0.2 To Replace Each Additional ADD: 0.1
New Feature - Keyword Search - 08/11/2008
The next time you're reading a forum post be sure to check out the related keywords at the bottom of the page. Simply click a keyword to search for additional forum posts containing that word.
March warranty news - 03/29/2012
Am I the only one that does not agree with the Policy Transaction example and question one on Quiz 1?
Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! Good ...
Re: N0110 BATTERY - 12/15/2011
If your talking about on new vehicles it's in Bulletin 03-06-03-004D
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
New PDI times - 09/27/2011
Does anyone know what the base PDI time is for the 2012 Sonic?
Re: New PDI times - 09/28/2011
Z7000 for 2012 Sonic is 1.1
"NEW" SPECIAL COVERAGE ADJ #10054 - 08/11/2011
Has anyone read thru this new Special Coverage.... (only paying 50% ?????) The section on vehicles covered by Vehicle Service Contract (50% only) CONFUSED !!!!!! Does the Special Coverage pay 50% off bottom line - what if cust has deduct, how does...
Re: DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
I FOUND OUT THE HARD WAY TOO.WHEN THE PARTS PRICES WERE UPDATED THE COST OF THE BATTERIES DID NOT CHANGE FOR A FEW MONTHS...SO MY CLAIM WAS SHORTED..AFTER SOME PHONE CALLS WE NOW HAVE THE SEPT 2010 PRICES...AND MY CLAIM WAS FIXED TOO BY THE REP..
Re: DID EVERYONE SEE ???? NEW PRICING - 11/01/2010
THANKS SOOOOOOO MUCH!!! THIS IS WHY I LOVE THIS SITE!!!! YOU GUYS ARE ALWAYS SOOOO HELPFUL!!!!!
REYNOLDS: NEW AUTH SCREEN - 11/05/2010
ON THE NEW "AUTH" SCREEN ..... HOW CAN YOU DELETE SOMETHING YOU PUT IN WRONG ?? EX: I USED SELF AUTH E UNDER #4 SERVICE MANAGEMENT AUTH WITH COMMENTS UNDER #5 ---- BUT TURNS OUT IT REQUIRED GM AUTH UNDER #3 ... HOW DO YOU GET RID OF COMMENTS ON #5
Re: REYNOLDS: NEW AUTH SCREEN - 11/05/2010
rhonda the only thing that works for me on reynolds when that happens is to just delete the line and start over or i go to global warranty and fix it then print my repair order..hope this helps connie
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
Battery Pricing update effective 11-10-10. --thanks to Chris from J&L!! We found it yesterday while she was demonstrating how to find the pricing sheet at the workshop she did for our Warranty Club, which was excellent--Thanks Chris!!
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
Thanks Mark & Chris!
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
THANKS SOO MUCH MARK FOR THE INFO....GOT MY PARTS PERSON TO PRINT ME A COPY THEY WERE NOT AWARE OF THE UPDATE...CONNIE
New Web page - 12/27/2010
What does everyone think of the new design? I'm not really sure how to view the forum with out jumping from here to there.
Re: New Web page - 12/29/2010
... interesting.... maybe after month/year end is over I will have more time to check it out. Happy New Year everyone!...
Re: New Web page - 01/03/2011
Happy New Year! Hopin' for a dandy! Concerning the article on page 3 of the December newsletter; I have a printer that prints 2 sided copies. Anything that has more than one page, I'll go to Properties, and change to 2 sided printing. Saved a pile of...
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!!
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
that would be nice if they would put a message..and save us a lot of headaches too...thanks for the Update...
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
[quote] MARKC: Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!! [/quote] I put it on my calendar to check the 25th of each month... seems like ...
New! - Snap Your Shop - 02/23/2011
How many times has a technician come up to the service desk and said, "you have to see this"? Maybe it's a stored Camaro that mice have taken up residence, a "shade-tree" mechanic made a "modification", or you have one of the cleanest shops around. We ...
Major Component Serial Number- New or Used? - 04/19/2010
... or engine. I know on GWM there is a box for "serial number", is that the serial number of the new part or the serial number off the failed part? My manager says its off the old part, DBC says its off the new part... I cant seem to fing anything in print...
Re: Major Component Serial Number- New or Used? - 04/19/2010
Last transmission we did I got the serial off the old unit. I think the info you are looking for maybe on bulletin 02-07-30-029N. Hope this helps
Re: Major Component Serial Number- New or Used? - 04/20/2010
In GWM you want to put in the new serial number because that is how GM tracks them. You still need the old serial number at least on the hard copy but when submitting you want to give GM the new number not old.
Re: Major Component Serial Number- New or Used? - 04/21/2010
RADLEY CHEVROLET GALS ARE RIGHT! I'VE HAD 5 TRANS CLAIMS IN THE LAST 2 WEEKS AND YOU NEED THE OLD # WHEN CALLING FOR YOUR PRE-AUTH AND IT SHOULD BE ON THE HB, BUT WHEN YOU ARE SUBMITTING THEM IN GWM YOU NEED THE NEW # -- AND ALL 5 PAID. :)
DID EVERYONE SEE ???? NEW PRICING - 02/18/2010
New Battery Warranty Reimbursement Prices effective Feb 1, 2010 are on EPIC.
Re: DID EVERYONE SEE ???? NEW PRICING - 02/19/2010
THANKS FOR THE HEADS UP!!!!!! APPRECIATE THE INFO MORE THAN YOU GUYS KNOW!!!
New Tire Process - 05/06/2010
Just curious if anyone has issues with the new tire process?
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
The way we are reading the new bulletin G_0000055527 dated May 6, 2010, is that all rentals unless they are Cadillac rental vehicles are reimbursed at $38.00 per day. If it is a Cadillac rental vehicle then you would get $47.00 per day. The Bulletin #07-00-89-037b...
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
GM wins another one! I see this as reading that we are only getting our rental prices at two levels instead of the former three. Tier 1 - "all small/Mid-size/Other GM vehicles." Says it all, doesn't it?
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
Ok, I am reading it the same as Radley Gals. Just wanted to see what everyone else was thinking about it!
Re: NEW RENTAL RATE QUESTION... - 05/17/2010
Glad you guys brought this up. I 'assumed' tier 1 was the previously 37/day vehicles and tier 2 was the previously 42/day vehicles, but on closer look, you are right that only Caddy's get the higher rate. GM strikes again!
NEW RENTAL RATE QUESTION... - 05/11/2010
I saw last week that Enterprises' rental rates were changed effective 5.6.10. My question is are ALL rentals now $38 even SUV's, trucks, vans, etc. (that used to be $42) or do those type of rentals fall under the tier 2 category and are now $47? GM wasnt ...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
GM Message - G_0000055527 Effective May 6, 2010, GM will have a new Agreement in place for the Courtesy Transportation Program. Enterprise will continue to be the preferred provider for warranty service replacement rentals. The significant areas of...
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: NEW WIRING LABOUR OP - 06/24/2010
I believe its in SI under Service Manual/Bulletins, Power & Signal Distribution, Wiring Systems & Power Management, Schematic and Routing Diagrams.
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
Just a reminder that the battery pricing changed September 2010.... I found out the hard way :-(
Re: Debit Appeals - 11/02/2009
CALL 1-888-414-6322(DBC)AND PROMPT NEW VEHICLE DAMAGE
Re: New DVM - 11/19/2009
The Warranty Support Center opened on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership ...
DID EVERYONE SEE ???? NEW PRICING - 12/02/2009
DID EVERYONE SEE THE NEW BATTERY PRICING LIST - JUST CAME OUT
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
Where did you see battery pricing our parts department can't find pricing for part #88864523. Jim
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
[quote] Rhonda: DID EVERYONE SEE THE NEW BATTERY PRICING LIST - JUST CAME OUT [/quote] Thanks Rhonda!
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
BIG C..... PT#88864523 COST $117.64 IF YOU GO THRU EPIC - PERIODICAL/REFERENCES - INQUIRY - UNDER "PUBLICATION TYPE" CLICK TO SCROLL TO BATTERY PRICING
Re: DID EVERYONE SEE ???? NEW PRICING - 12/04/2009
[quote] Rhonda: BIG C..... PT#88864523 COST $117.64 IF YOU GO THRU EPIC - PERIODICAL/REFERENCES - INQUIRY - UNDER "PUBLICATION TYPE" CLICK TO SCROLL TO BATTERY PRICING [/quote] Thanks Rhonda Big C
How many times has a technician come up to the service desk and said, "you have to see this"? Maybe it's a stored Camaro that mice have taken up residence, a "shade-tree" mechanic made a "modification", or you have one of the cleanest shops around. We ...
Major Component Serial Number- New or Used? - 04/19/2010
... or engine. I know on GWM there is a box for "serial number", is that the serial number of the new part or the serial number off the failed part? My manager says its off the old part, DBC says its off the new part... I cant seem to fing anything in print...
Re: Major Component Serial Number- New or Used? - 04/19/2010
Last transmission we did I got the serial off the old unit. I think the info you are looking for maybe on bulletin 02-07-30-029N. Hope this helps
Re: Major Component Serial Number- New or Used? - 04/20/2010
In GWM you want to put in the new serial number because that is how GM tracks them. You still need the old serial number at least on the hard copy but when submitting you want to give GM the new number not old.
Re: Major Component Serial Number- New or Used? - 04/21/2010
RADLEY CHEVROLET GALS ARE RIGHT! I'VE HAD 5 TRANS CLAIMS IN THE LAST 2 WEEKS AND YOU NEED THE OLD # WHEN CALLING FOR YOUR PRE-AUTH AND IT SHOULD BE ON THE HB, BUT WHEN YOU ARE SUBMITTING THEM IN GWM YOU NEED THE NEW # -- AND ALL 5 PAID. :)
DID EVERYONE SEE ???? NEW PRICING - 02/18/2010
New Battery Warranty Reimbursement Prices effective Feb 1, 2010 are on EPIC.
Re: DID EVERYONE SEE ???? NEW PRICING - 02/19/2010
THANKS FOR THE HEADS UP!!!!!! APPRECIATE THE INFO MORE THAN YOU GUYS KNOW!!!
New Tire Process - 05/06/2010
Just curious if anyone has issues with the new tire process?
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
The way we are reading the new bulletin G_0000055527 dated May 6, 2010, is that all rentals unless they are Cadillac rental vehicles are reimbursed at $38.00 per day. If it is a Cadillac rental vehicle then you would get $47.00 per day. The Bulletin #07-00-89-037b...
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
GM wins another one! I see this as reading that we are only getting our rental prices at two levels instead of the former three. Tier 1 - "all small/Mid-size/Other GM vehicles." Says it all, doesn't it?
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
Ok, I am reading it the same as Radley Gals. Just wanted to see what everyone else was thinking about it!
Re: NEW RENTAL RATE QUESTION... - 05/17/2010
Glad you guys brought this up. I 'assumed' tier 1 was the previously 37/day vehicles and tier 2 was the previously 42/day vehicles, but on closer look, you are right that only Caddy's get the higher rate. GM strikes again!
NEW RENTAL RATE QUESTION... - 05/11/2010
I saw last week that Enterprises' rental rates were changed effective 5.6.10. My question is are ALL rentals now $38 even SUV's, trucks, vans, etc. (that used to be $42) or do those type of rentals fall under the tier 2 category and are now $47? GM wasnt ...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
GM Message - G_0000055527 Effective May 6, 2010, GM will have a new Agreement in place for the Courtesy Transportation Program. Enterprise will continue to be the preferred provider for warranty service replacement rentals. The significant areas of...
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: NEW WIRING LABOUR OP - 06/24/2010
I believe its in SI under Service Manual/Bulletins, Power & Signal Distribution, Wiring Systems & Power Management, Schematic and Routing Diagrams.
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
Just a reminder that the battery pricing changed September 2010.... I found out the hard way :-(
Re: Debit Appeals - 11/02/2009
CALL 1-888-414-6322(DBC)AND PROMPT NEW VEHICLE DAMAGE
Re: New DVM - 11/19/2009
The Warranty Support Center opened on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership ...
DID EVERYONE SEE ???? NEW PRICING - 12/02/2009
DID EVERYONE SEE THE NEW BATTERY PRICING LIST - JUST CAME OUT
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
Where did you see battery pricing our parts department can't find pricing for part #88864523. Jim
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
[quote] Rhonda: DID EVERYONE SEE THE NEW BATTERY PRICING LIST - JUST CAME OUT [/quote] Thanks Rhonda!
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
BIG C..... PT#88864523 COST $117.64 IF YOU GO THRU EPIC - PERIODICAL/REFERENCES - INQUIRY - UNDER "PUBLICATION TYPE" CLICK TO SCROLL TO BATTERY PRICING
Re: DID EVERYONE SEE ???? NEW PRICING - 12/04/2009
[quote] Rhonda: BIG C..... PT#88864523 COST $117.64 IF YOU GO THRU EPIC - PERIODICAL/REFERENCES - INQUIRY - UNDER "PUBLICATION TYPE" CLICK TO SCROLL TO BATTERY PRICING [/quote] Thanks Rhonda Big C
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
New DVM - 10/30/2009
Has anyone suddenly been assigned a new DVM in the last week or so?? I have seen GM message G_0000041607. I thought it was supposed to take effect Nov 2nd, but I just a claim reject back that I originally H-routed, and it says to contact DVM.......and...
Re: New DVM - 10/30/2009
I WONDER IF THAT IS WHAT (AS PER G_0000041607) THEY CONSIDER: THE WARRANTY SPECIALIST ASSIGNED TO YOUR DEALERSHIP ??
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
Re: New DVM - 10/30/2009
... Warranty Center thing is up and running Rob Ross will handle all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
... to "attach a copy" of the Code from the Programming Complete screen...Is this something that is new? I could not find this in P&P or in the referenced Bulletin 06-08-47-001. These both say it's required to submit the code in the correction...
2015 Newsletters - 02/20/2017
I had downloaded and printed all of 2015 but have misplaced my notebook. Does anyone know where I might find them? I can find 2016 and what has come out in 2017. TYIA
New PDI Time Allowance Search Tool - 05/22/2017
... search tool with all the same information as the cards... just faster and more up-to-date!This new search tool can be found in the navigation menu under “Resources”> select “PDI Time Search”It is simple to use: Select...
New Special Coverage Search Tool - 06/19/2017
... coverage information; such as the description, labor time, and the expiration, if applicable.This new search tool can be found in the navigation menu under “Resources”> select “Special Coverages. Or click here to give ...
the new way to submit admin time - 11/21/2016
We used to get .3 adm time in labor and 25.00 in net amount. With the new way can we only claim the 25.00 in net?
new global connect - 08/24/2015
I have been looking for messages the showed up when logging on the old global connect, is that a thing of the past or are they located some where else ?
Re: new global connect - 08/24/2015
Global Messages are currently located through the "My Old Messages" link that is found in the drop down menu located at the top right of the GlobalConnect page. (black menu bar at the Hello message)
Re: new global connect - 08/24/2015
thanks Kristen for your help ! connie
Re: NEW GLOBAL - 07/17/2015
When I click on the Service Tab at the top of the screen on NEW GLOBAL, the screen populates with a ton of options, including Service Policy and Procedures Manual. When I open that, all of the user manuals come up. I signed in about two weeks ago, so...
Re: NEW GLOBAL - 07/17/2015
Do the the user guides come up? The chevy 2 year mtnce, buick, CBG warranty guidelines all of that? When I click on manuals, yes the parts manual, pdi manual and warranty manual come up but none of the guides for the maintenance programs or the warranty ...
Re: NEW GLOBAL - 07/17/2015
No Jodi, no maintenance guides. Have you saved them as PDF files? At least you would have them to look at for now.
Re: NEW GLOBAL - 07/17/2015
JODI, UNDER QUICK LINKS ON THE RIGHT SIDE OF THE SCREEN, THERE'S "DEALER POLICIES, PROCEDURES..." CLICK ON THAT AND ALL OF THOSE MANUAL/GUIDES COME UP!
Re: NEW GLOBAL - 07/17/2015
... Programs Get Connected Tools and information to assit you in your transition to the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional Integrity Information and Suspected...
Re: NEW GLOBAL - 07/23/2015
Found them! I was on the main page, not the service tab! Thanks again!!!!! :) :)
Re: NEW GLOBAL - 07/24/2015
Yep, you got it, I was just about to respond to be on the Service Page. Glad you found it!
Re: NEW GLOBAL - 07/28/2015
Thank you tons!!!! :)
Re: new global connect - 09/03/2015
That is great! I was wondering where the old messages would be. The new messages are under the Departments tab, Service, Headlines, View All. Liked the old format much better but whatcha gonna do..
Re: new global connect - 09/03/2015
Thanks for the update dmarfin! Since my post on 8/24, the location of Global Messages within GlobalConnect has changed, as indicated within dmarfin's post. Important recall, stop delivery & service update information is posted on the GlobalConnect ...
Nobember Newsletter Quiz Question - 11/10/2015
... on the job card? My immediate response was the technician. But the answer key at the back of the newsletter shows the service manager. I went back and re-read the section of the newsletter and do not see where the service manager is even mentioned....
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
New DVM - 10/30/2009
Has anyone suddenly been assigned a new DVM in the last week or so?? I have seen GM message G_0000041607. I thought it was supposed to take effect Nov 2nd, but I just a claim reject back that I originally H-routed, and it says to contact DVM.......and...
Re: New DVM - 10/30/2009
I WONDER IF THAT IS WHAT (AS PER G_0000041607) THEY CONSIDER: THE WARRANTY SPECIALIST ASSIGNED TO YOUR DEALERSHIP ??
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
Re: New DVM - 10/30/2009
... Warranty Center thing is up and running Rob Ross will handle all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
... to "attach a copy" of the Code from the Programming Complete screen...Is this something that is new? I could not find this in P&P or in the referenced Bulletin 06-08-47-001. These both say it's required to submit the code in the correction...
2015 Newsletters - 02/20/2017
I had downloaded and printed all of 2015 but have misplaced my notebook. Does anyone know where I might find them? I can find 2016 and what has come out in 2017. TYIA
New PDI Time Allowance Search Tool - 05/22/2017
... search tool with all the same information as the cards... just faster and more up-to-date!This new search tool can be found in the navigation menu under “Resources”> select “PDI Time Search”It is simple to use: Select...
New Special Coverage Search Tool - 06/19/2017
... coverage information; such as the description, labor time, and the expiration, if applicable.This new search tool can be found in the navigation menu under “Resources”> select “Special Coverages. Or click here to give ...
the new way to submit admin time - 11/21/2016
We used to get .3 adm time in labor and 25.00 in net amount. With the new way can we only claim the 25.00 in net?
new global connect - 08/24/2015
I have been looking for messages the showed up when logging on the old global connect, is that a thing of the past or are they located some where else ?
Re: new global connect - 08/24/2015
Global Messages are currently located through the "My Old Messages" link that is found in the drop down menu located at the top right of the GlobalConnect page. (black menu bar at the Hello message)
Re: new global connect - 08/24/2015
thanks Kristen for your help ! connie
Re: NEW GLOBAL - 07/17/2015
When I click on the Service Tab at the top of the screen on NEW GLOBAL, the screen populates with a ton of options, including Service Policy and Procedures Manual. When I open that, all of the user manuals come up. I signed in about two weeks ago, so...
Re: NEW GLOBAL - 07/17/2015
Do the the user guides come up? The chevy 2 year mtnce, buick, CBG warranty guidelines all of that? When I click on manuals, yes the parts manual, pdi manual and warranty manual come up but none of the guides for the maintenance programs or the warranty ...
Re: NEW GLOBAL - 07/17/2015
No Jodi, no maintenance guides. Have you saved them as PDF files? At least you would have them to look at for now.
Re: NEW GLOBAL - 07/17/2015
JODI, UNDER QUICK LINKS ON THE RIGHT SIDE OF THE SCREEN, THERE'S "DEALER POLICIES, PROCEDURES..." CLICK ON THAT AND ALL OF THOSE MANUAL/GUIDES COME UP!
Re: NEW GLOBAL - 07/17/2015
... Programs Get Connected Tools and information to assit you in your transition to the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional Integrity Information and Suspected...
Re: NEW GLOBAL - 07/23/2015
Found them! I was on the main page, not the service tab! Thanks again!!!!! :) :)
Re: NEW GLOBAL - 07/24/2015
Yep, you got it, I was just about to respond to be on the Service Page. Glad you found it!
Re: NEW GLOBAL - 07/28/2015
Thank you tons!!!! :)
Re: new global connect - 09/03/2015
That is great! I was wondering where the old messages would be. The new messages are under the Departments tab, Service, Headlines, View All. Liked the old format much better but whatcha gonna do..
Re: new global connect - 09/03/2015
Thanks for the update dmarfin! Since my post on 8/24, the location of Global Messages within GlobalConnect has changed, as indicated within dmarfin's post. Important recall, stop delivery & service update information is posted on the GlobalConnect ...
Nobember Newsletter Quiz Question - 11/10/2015
... on the job card? My immediate response was the technician. But the answer key at the back of the newsletter shows the service manager. I went back and re-read the section of the newsletter and do not see where the service manager is even mentioned....
Re: Nobember Newsletter Quiz Question - 11/10/2015
cnkraemer: you are correct! Our apologies, there was a typo within the print version of the November newsletter. The answer to the question regarding documentation of the cause and correction on the job card is the technician (answer C). The online quiz...
Re: Nobember Newsletter Quiz Question - 11/13/2015
Thanks, Kristen! Just had to check before submitting it.
Re: Nobember Newsletter Quiz Question - 11/17/2015
lol, They just like to keep us on our toes and see if we are really reading the articles, which i do because i learn something new in each one.
Re: Any new idea's - 04/22/2013
We have no flat rate "lube techs" and as far as I've seen there hasn't been a lot of upselling on these job cards. People's perception is probably that GM is covering all necessary services and they shouldn't have to pay for anything else. It's a big ...
NEW 7 DIGIT Labor codes - 03/05/2013
Noticed the new 7 digit labor codes today and went to verify coverage at GMPP cares online....however GMPP doesn't accept anything but the old 5 digit codes which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when...
Re: NEW 7 DIGIT Labor codes - 03/05/2013
You should still be using the 'normal' labor op codes. The 7 digit codes are not expected to go into effect until May. The Feb. J&L newsletter has an article on it. Can be viewed online currently and should be out soon in paper format.
Re: NEW 7 DIGIT Labor codes - 03/05/2013
Thanks Mark, I accidentally clicked the GLC link on Service Information!!
Powertrain Coverage Lookup now includes the new Global Labour Codes - 05/07/2013
The updated Powertrain Coverage Lookup tool can be found under the Resources tab. Or click here
New Complaint Codes.... - 05/09/2013
Does anyone know what the difference is in the new complaint codes 0321 "check engine" light vs. 0329 SES/Check Engine/MIL? Is 0321 to be used when the customer states there is a "light" on and isnt sure which one?
New - 05/09/2013
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
Any new idea's - 04/19/2013
What creative accounting measures can be taken to balance out the labor losses on CPO Maint claims ? What are other Service Agents doing ? CPO pays $ 30 for Standard LOF , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss ...
New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/28/2013
There are a ton of warranties,especially with the oil change maintenance programs... This vehicle is only in for an oil change, but I went through the VIS anyway. I found this one: CAC/BRC CCL-HVAC. Good for 4yrs, 60,000 miles. wtf? I called the DBC which...
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
It looks like the customer received a component coverage letter for the HVAC system on their vehicle which is good for the 4/60. They might even have a list of specific components that GM extended the warranty coverage for on the letter. Usually this...
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
The customer should have a letter from the CAC which will tell exactly what components are covered. The few times we've had one of these I take a copy of the letter to put with the claim.
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/30/2013
Correction, (MARKC), you need to retain the original, for your records. And, give the customer a copy. This is stated in numerous bulletins, and the Policies and Procedure Manual.
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/30/2013
Thanks for the info everybody! :)
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/10/2013
However, I just tried to lookup the GLC for a Body Shop, Body Panel Repair (S5410), and it does not interchange. BTW, Warranty Wizard does not show the the new GLC, either.
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/12/2013
The Perforation Corrosion Labour Codes, including S5410, have been added to the Global Labour Code Look Up Tool, within the Resources tab. Kristen/jlwarranty
New field in Global Warr submission for "Other Labor Op Code" - 01/17/2013
... OLH so I decided to go through regular GW. When I got to the Other Labor Hours field, I noticed a new field for Other Labor Opcode. Is there a Memo I missed somewhere explaining its usage and if it's necessary to assign opcodes to the OLH now? Pleas...
Re: New field in Global Warr submission for - 01/17/2013
see message G_0000155624..1/4/2013 page 2. this was added for use by other Business Units outside of the U.S. ..U.S. dealers should continue to add atraight time to the "other labor time" fiels as usual and disregard these new features...
Re: New field in Global Warr submission for - 01/17/2013
Thank you for your help. Like so many of us, I have several jobs to do and I occasionally miss a communication that I really need.
Re: New field in Global Warr submission for - 01/17/2013
you are welcome glad to help !!!
NEW GLOBAL - 07/16/2015
Just got off the phone with the help desk. The library is not going to carry over to the new site! Also, the only manual they have is the P/P. Both people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM...
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/27/2013
Excellent! Thanks, for the update, kristen.
cnkraemer: you are correct! Our apologies, there was a typo within the print version of the November newsletter. The answer to the question regarding documentation of the cause and correction on the job card is the technician (answer C). The online quiz...
Re: Nobember Newsletter Quiz Question - 11/13/2015
Thanks, Kristen! Just had to check before submitting it.
Re: Nobember Newsletter Quiz Question - 11/17/2015
lol, They just like to keep us on our toes and see if we are really reading the articles, which i do because i learn something new in each one.
Re: Any new idea's - 04/22/2013
We have no flat rate "lube techs" and as far as I've seen there hasn't been a lot of upselling on these job cards. People's perception is probably that GM is covering all necessary services and they shouldn't have to pay for anything else. It's a big ...
NEW 7 DIGIT Labor codes - 03/05/2013
Noticed the new 7 digit labor codes today and went to verify coverage at GMPP cares online....however GMPP doesn't accept anything but the old 5 digit codes which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when...
Re: NEW 7 DIGIT Labor codes - 03/05/2013
You should still be using the 'normal' labor op codes. The 7 digit codes are not expected to go into effect until May. The Feb. J&L newsletter has an article on it. Can be viewed online currently and should be out soon in paper format.
Re: NEW 7 DIGIT Labor codes - 03/05/2013
Thanks Mark, I accidentally clicked the GLC link on Service Information!!
Powertrain Coverage Lookup now includes the new Global Labour Codes - 05/07/2013
The updated Powertrain Coverage Lookup tool can be found under the Resources tab. Or click here
New Complaint Codes.... - 05/09/2013
Does anyone know what the difference is in the new complaint codes 0321 "check engine" light vs. 0329 SES/Check Engine/MIL? Is 0321 to be used when the customer states there is a "light" on and isnt sure which one?
New - 05/09/2013
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
Any new idea's - 04/19/2013
What creative accounting measures can be taken to balance out the labor losses on CPO Maint claims ? What are other Service Agents doing ? CPO pays $ 30 for Standard LOF , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss ...
New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/28/2013
There are a ton of warranties,especially with the oil change maintenance programs... This vehicle is only in for an oil change, but I went through the VIS anyway. I found this one: CAC/BRC CCL-HVAC. Good for 4yrs, 60,000 miles. wtf? I called the DBC which...
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
It looks like the customer received a component coverage letter for the HVAC system on their vehicle which is good for the 4/60. They might even have a list of specific components that GM extended the warranty coverage for on the letter. Usually this...
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
The customer should have a letter from the CAC which will tell exactly what components are covered. The few times we've had one of these I take a copy of the letter to put with the claim.
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/30/2013
Correction, (MARKC), you need to retain the original, for your records. And, give the customer a copy. This is stated in numerous bulletins, and the Policies and Procedure Manual.
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/30/2013
Thanks for the info everybody! :)
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/10/2013
However, I just tried to lookup the GLC for a Body Shop, Body Panel Repair (S5410), and it does not interchange. BTW, Warranty Wizard does not show the the new GLC, either.
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/12/2013
The Perforation Corrosion Labour Codes, including S5410, have been added to the Global Labour Code Look Up Tool, within the Resources tab. Kristen/jlwarranty
New field in Global Warr submission for "Other Labor Op Code" - 01/17/2013
... OLH so I decided to go through regular GW. When I got to the Other Labor Hours field, I noticed a new field for Other Labor Opcode. Is there a Memo I missed somewhere explaining its usage and if it's necessary to assign opcodes to the OLH now? Pleas...
Re: New field in Global Warr submission for - 01/17/2013
see message G_0000155624..1/4/2013 page 2. this was added for use by other Business Units outside of the U.S. ..U.S. dealers should continue to add atraight time to the "other labor time" fiels as usual and disregard these new features...
Re: New field in Global Warr submission for - 01/17/2013
Thank you for your help. Like so many of us, I have several jobs to do and I occasionally miss a communication that I really need.
Re: New field in Global Warr submission for - 01/17/2013
you are welcome glad to help !!!
NEW GLOBAL - 07/16/2015
Just got off the phone with the help desk. The library is not going to carry over to the new site! Also, the only manual they have is the P/P. Both people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM...
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/27/2013
Excellent! Thanks, for the update, kristen.
NEW! Restricted Labour Operations - 01/14/2014
... labour operations on vehicles with under 250 miles must be routed for review: **0500010 - new vehicle delivery key or transmitter replace **6410070 - key with integrated transmitter replace **6430320 - remote control door lock transmitter replace Comments...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
... up the trucks that have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another way to charge out hal...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
New Warranty Administation Resource Center App in Global Connect? - 04/03/2018
Wondering if anyone else is having this issue...? Under the first tab, middle of page, titled "Vehicle Warranty Information". Link to "2001-2018 Warranty At A Glance v6". When I click on this link it doesn't bring anything up, just a...
BATTERY REPLACMENT RULES UNDER NEW 2 YEAR PARTS WARRANTY - 04/24/2018
After reading all the information about the new parts warranty and what is covered under the 2 year free replacment and what is not. I haven't seen anything regarding batteries. If a customer purchases a battery and that battery fails and we replace it...
Forum - 06/20/2018
The new vehicle warranty includes powertrain.
New GM Warranty Aid in Service Information - 02/19/2018
Hey everyone! Go check out the new warranty aid! It is going to be a really huge help! Edit: Does anyone know why the job aid is not available for all years/models? I have had a few that don't offer it. Maybe...
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
New car Prep submission? - 08/11/2017
I'm working on a prep for a 2017 Acadia. The "dealer installed" options listed on the Build of the vehicle are RXX-License Plate Trim, SCY-Tail Lamps, and PDB-Black Accent Package(which includes the Plate Trim, Tail Lamps plus...
New Emission Limits? - 08/23/2017
Am I losing it? I've recently been seeing Limited Emission Warranty limits going to 15/150K on some vehicles' IVH. I've spoken to the WSC regarding this and was told that if a component that needs to be replaced is covered under E, E1 or E2...
Roadside Assistance Reunite Program? - 10/25/2017
Per 10/24/17 Roadside Assistance Reminder Article in the News section of JLWarranty, A “Reunite Tow” is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from...
New Error code? - 11/18/2018
... was opened in August but the repair wasn't completed until the end of October. Is this something new?I am getting an error that says Days allowed between Repair Completion and Job card date was exceeded. ...
Select State/California Emissions - 05/10/2019
The April 2019 issue of Warranty News was very enlightening. So even though the VIS may show the vehicle has Emissions Select State Component Limited Warranty (E1), if the vehicle isn't registered in a qualifying state, there isn't coverage. ...
(NEW) Administrative Allowance Help Card - 05/29/2019
Certain components and/or services are eligible for an administrative allowance. Administrative Allowances are claimed in the Net/Administrative Allowance fi eld of the transaction.Download Card
The New SPS programming validation? - 06/13/2019
I know this is a new thing but I have a question...Does any one know which programming code we put in the required field now? Per GCUS-9-7841 released on May 31, 2019Q: What if I have more than 1 code to record?A: It is best practice...
New Year - 01/01/2020
Happy New Year to all the J & L warranty team! Thank you for all the helpful information that you have provided us with throughout this year. I look forward to all your help in this year to come.
New Cadillac - 04/12/2011
The new rear wheel drive, entry level model Cadillac is planned to compete against the BMW 3 series. The new model which is scheduled to be introduced next year will most likely be called the ATS and will come in a coupe, sedan and convertible model....
New Model Excitement - 01/19/2011
... the Verano to compete with other compact luxury vehicles is the price. According to the Automotive News, the base Verano should come in at $20,500 to $22,000. This is $10,000 less than the base price of the Lexus IS, and considerably less than the Audi...
November 2011 Recall Update - 11/17/2011
... Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin are included in the recall population. The special...
New Labour Dependency Field Code - 12/15/2011
A new transaction submission policy has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy...
Mileage In/Mileage Out - 08/09/2011
Part of the job card write up process is to enter the vehicle's current mileage. Are technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons...
New Product Line-up - 10/14/2011
In the early fall of 2011, GM announced the launch of two new luxury vehicles for Cadillac in 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac...
Searching jlwarranty's Newsletter, Forum and Video Collection - 08/09/2011
... search feature you can quickly look up a topic and receive results from the entire newsletter archive as well as forum posts, videos, and related products/services. It's easy, simply visit jlwarranty.com and type your keyword(s) into...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
Looking Back: At the end of each year I always take a few moments to review the newsletter articles from the past year remembering what's new, different, obsolete and what we have accomplished since the beginning of the year. Like so many years in the...
... labour operations on vehicles with under 250 miles must be routed for review: **0500010 - new vehicle delivery key or transmitter replace **6410070 - key with integrated transmitter replace **6430320 - remote control door lock transmitter replace Comments...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
... up the trucks that have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another way to charge out hal...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
New Warranty Administation Resource Center App in Global Connect? - 04/03/2018
Wondering if anyone else is having this issue...? Under the first tab, middle of page, titled "Vehicle Warranty Information". Link to "2001-2018 Warranty At A Glance v6". When I click on this link it doesn't bring anything up, just a...
BATTERY REPLACMENT RULES UNDER NEW 2 YEAR PARTS WARRANTY - 04/24/2018
After reading all the information about the new parts warranty and what is covered under the 2 year free replacment and what is not. I haven't seen anything regarding batteries. If a customer purchases a battery and that battery fails and we replace it...
Forum - 06/20/2018
The new vehicle warranty includes powertrain.
New GM Warranty Aid in Service Information - 02/19/2018
Hey everyone! Go check out the new warranty aid! It is going to be a really huge help! Edit: Does anyone know why the job aid is not available for all years/models? I have had a few that don't offer it. Maybe...
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
New car Prep submission? - 08/11/2017
I'm working on a prep for a 2017 Acadia. The "dealer installed" options listed on the Build of the vehicle are RXX-License Plate Trim, SCY-Tail Lamps, and PDB-Black Accent Package(which includes the Plate Trim, Tail Lamps plus...
New Emission Limits? - 08/23/2017
Am I losing it? I've recently been seeing Limited Emission Warranty limits going to 15/150K on some vehicles' IVH. I've spoken to the WSC regarding this and was told that if a component that needs to be replaced is covered under E, E1 or E2...
Roadside Assistance Reunite Program? - 10/25/2017
Per 10/24/17 Roadside Assistance Reminder Article in the News section of JLWarranty, A “Reunite Tow” is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from...
New Error code? - 11/18/2018
... was opened in August but the repair wasn't completed until the end of October. Is this something new?I am getting an error that says Days allowed between Repair Completion and Job card date was exceeded. ...
Select State/California Emissions - 05/10/2019
The April 2019 issue of Warranty News was very enlightening. So even though the VIS may show the vehicle has Emissions Select State Component Limited Warranty (E1), if the vehicle isn't registered in a qualifying state, there isn't coverage. ...
(NEW) Administrative Allowance Help Card - 05/29/2019
Certain components and/or services are eligible for an administrative allowance. Administrative Allowances are claimed in the Net/Administrative Allowance fi eld of the transaction.Download Card
The New SPS programming validation? - 06/13/2019
I know this is a new thing but I have a question...Does any one know which programming code we put in the required field now? Per GCUS-9-7841 released on May 31, 2019Q: What if I have more than 1 code to record?A: It is best practice...
New Year - 01/01/2020
Happy New Year to all the J & L warranty team! Thank you for all the helpful information that you have provided us with throughout this year. I look forward to all your help in this year to come.
New Cadillac - 04/12/2011
The new rear wheel drive, entry level model Cadillac is planned to compete against the BMW 3 series. The new model which is scheduled to be introduced next year will most likely be called the ATS and will come in a coupe, sedan and convertible model....
New Model Excitement - 01/19/2011
... the Verano to compete with other compact luxury vehicles is the price. According to the Automotive News, the base Verano should come in at $20,500 to $22,000. This is $10,000 less than the base price of the Lexus IS, and considerably less than the Audi...
November 2011 Recall Update - 11/17/2011
... Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin are included in the recall population. The special...
New Labour Dependency Field Code - 12/15/2011
A new transaction submission policy has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy...
Mileage In/Mileage Out - 08/09/2011
Part of the job card write up process is to enter the vehicle's current mileage. Are technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons...
New Product Line-up - 10/14/2011
In the early fall of 2011, GM announced the launch of two new luxury vehicles for Cadillac in 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac...
Searching jlwarranty's Newsletter, Forum and Video Collection - 08/09/2011
... search feature you can quickly look up a topic and receive results from the entire newsletter archive as well as forum posts, videos, and related products/services. It's easy, simply visit jlwarranty.com and type your keyword(s) into...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
Looking Back: At the end of each year I always take a few moments to review the newsletter articles from the past year remembering what's new, different, obsolete and what we have accomplished since the beginning of the year. Like so many years in the...
New 2013 Buick Powertrain Warranty - 06/06/2012
Beginning with the 2013 model year, Buick vehicles will have powertrain coverage for 6 years, 70,000 miles. The decision to increase the length of the warranty, but reduce the mileage, is due to data that shows 68% of Buick owners ran out of powertrain...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement ...
New A/C Refrigerant - R1234yf - 07/02/2012
With the release of the new 2013 Cadillac XTS and ATS, GM has introduced the use of a new environmentally friendly refrigerant, R1234yf. The GE-50300 Recovery/Recycle/ Recharge machine must be used in conjunction with the new refrigerant.The new GE-50300...
July 2012 Recall Update - 07/02/2012
... Conditioning Operation-Loss of Heat: Approximately 172,000 Chevrolet Equinox and Pontiac Torrent vehicles are involved in this special policy. The heating, ventilation and air conditioning system may not operate as designed due to a fracture of the HVAC...
April 2012 Recall Update - 04/13/2012
... Approximately 17,000 Volt's are involved in a campaign to exchange the 120 volt charge cord. A new enhanced charge cord is being made available for certain 2011-2012 model year Volt vehicles. The optional 240 volt home charging unit is not affected by...
May 2012 Recall Update - 05/02/2012
... Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, West Virginia, Wisconsin and Wyoming.Customer...
Service Update Bulletins and Stock Units - 05/14/2013
... that have yet to be sold. A service update bulletin involves the immediate correction of new or unsold vehicles in a service agent's inventory. This type of field action is usually implemented to address a non-safety related repair or the installation...
What's New - 05/14/2013
The GlobalConnect "Tip of the Day" has been replaced by "What's New". This area now contains timely information that is relevant to most Global users. The information listed there may provide detail on new applications, training reminders, national marketing...
New Global Labour Codes For Brake Repairs - 06/19/2013
2480018 - Brake Burnish2420150 - Front Disc Brake Pads, Replace2420170 - Rear Disc Brake Pads, R&R or Replace2420670 - Front Rotor Assembly, Replace2420671 - Both Front Rotor, Replace2420760 - Rear Rotor Assembly, R&R or Replace2420761 - Both ...
Service Contract Popularity - 03/11/2013
... car repair costs rise. Consumers purchased more than 10 million service contracts in 2012 for both new and used vehicles. These contracts offer value and predictability by protecting a vehicle long after the manufacturer's warranty expires and by covering...
New Repair Groups - 02/26/2013
06 Non warranty/miscellaneous10 Body hardware and trim14 Body repair20 Body systems24 Brakes26 Electrical28 Diagnostic and programming30 Driveline/axle34 Driver information & Entertainment40 Engine/propulsion44 HVAC50 Hybrid/EV54 Power and signal ...
New V6 - 10/01/2013
GM is anticipating that a new V6 engine built in a retooled plant will put the 2014 Chevrolet Silverado and GMC Sierra on the shopping lists of pickup buyers looking for fuel economy. The new 4.3L V6 has 285 horsepower. The plant has the ability to produce...
The New Cadillac Certified Pre Owned Program - 07/03/2013
Cadillac launched a new Certified Pre Owned program on May 6th, that not only coincides with the 6-year/70,000 mile powertrain warranty, that began with the 2013 model year, it will include bumper-to-bumper coverage. The new CPO warranty now covers more...
New or Refreshed - 07/30/2013
The redesigned Corvette, Silverado, and Impala are just a few of the 18 new or refreshed GM vehicles arriving in the US this year. This signifies the largest number of new products in the company's history. The models will flip GM's lineup to one of the...
New Cadillac Certified Pre Owned Program - 06/19/2013
In early May, GM announced a new CPO program for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The...
Safety Recall 06041D - 02/04/2010
... has been revised to address an updated service procedure. Roof replacement is required with the new procedure. The recall applies to certain 2005-2007 Chevrolet Corvette vehicles with body color roof. Some of the vehicles may have a condition in which...
New iPad Dealer Tool - 07/02/2010
The iPad is Apple's hot new tablet computer that has been on the market since April. Dealers are coming up with ways to improve the customer's dealership experience while separating their store from everyone else. The iPad sends the customer a message...
Dealer Empowerment Update - 07/27/2021
... the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade, Suburban, Tahoe and Yukon - Up to $2,500 All other Cadillac...
December 2021 Recall Update - 12/01/2021
... to owners who purchased the 20” or 18” accessory road tires. Dealers will also apply a new spare tire information label over the existing tire placard label. Owners will also be provided an Owner’s Manual insert. The recall affects...
Emission Control Systems Warranties - 09/26/2022
... a State that enforces California Emissions regulated warranties. Those states include: California, New Jersey, Connecticut, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Maryland, Washington, Pennsylvania, and Delaware. California emissions...
Emissions Warranty Coverage - 09/25/2023
... a State that enforces California Emissions regulated warranties. Those states include: California, New Jersey, Connecticut, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Maryland, Washington, Pennsylvania, and Delaware. California emissions...
November 2023 Recall Update - 10/25/2023
... Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround Vision System Activation: The bulletin has been revised to update the Warranty...
Preliminary Takata Airbag Recall - 07/28/2016
... and SUVs in certain US states that experience moderate to high levels of temperature and humidity. Newer model years, including 2012-2016 trucks and SUVs are not included in the preliminary recall, nor are affected by the Takata DIR. GM has indicated...
Dealer Owned Warranty Repairs - 06/23/2020
The warranty on GM vehicles stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing...
April 2019 Recall Update - 03/27/2019
... N182201710: Customers Charged for Standard Feature Mirror Caps: Certain 2019 GMC Sierra 1500 (New Model) AT4 trucks were built with mirror caps as a standard feature, although a charge for the caps was applied under a LPO accessory package at time of...
Beginning with the 2013 model year, Buick vehicles will have powertrain coverage for 6 years, 70,000 miles. The decision to increase the length of the warranty, but reduce the mileage, is due to data that shows 68% of Buick owners ran out of powertrain...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement ...
New A/C Refrigerant - R1234yf - 07/02/2012
With the release of the new 2013 Cadillac XTS and ATS, GM has introduced the use of a new environmentally friendly refrigerant, R1234yf. The GE-50300 Recovery/Recycle/ Recharge machine must be used in conjunction with the new refrigerant.The new GE-50300...
July 2012 Recall Update - 07/02/2012
... Conditioning Operation-Loss of Heat: Approximately 172,000 Chevrolet Equinox and Pontiac Torrent vehicles are involved in this special policy. The heating, ventilation and air conditioning system may not operate as designed due to a fracture of the HVAC...
April 2012 Recall Update - 04/13/2012
... Approximately 17,000 Volt's are involved in a campaign to exchange the 120 volt charge cord. A new enhanced charge cord is being made available for certain 2011-2012 model year Volt vehicles. The optional 240 volt home charging unit is not affected by...
May 2012 Recall Update - 05/02/2012
... Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, West Virginia, Wisconsin and Wyoming.Customer...
Service Update Bulletins and Stock Units - 05/14/2013
... that have yet to be sold. A service update bulletin involves the immediate correction of new or unsold vehicles in a service agent's inventory. This type of field action is usually implemented to address a non-safety related repair or the installation...
What's New - 05/14/2013
The GlobalConnect "Tip of the Day" has been replaced by "What's New". This area now contains timely information that is relevant to most Global users. The information listed there may provide detail on new applications, training reminders, national marketing...
New Global Labour Codes For Brake Repairs - 06/19/2013
2480018 - Brake Burnish2420150 - Front Disc Brake Pads, Replace2420170 - Rear Disc Brake Pads, R&R or Replace2420670 - Front Rotor Assembly, Replace2420671 - Both Front Rotor, Replace2420760 - Rear Rotor Assembly, R&R or Replace2420761 - Both ...
Service Contract Popularity - 03/11/2013
... car repair costs rise. Consumers purchased more than 10 million service contracts in 2012 for both new and used vehicles. These contracts offer value and predictability by protecting a vehicle long after the manufacturer's warranty expires and by covering...
New Repair Groups - 02/26/2013
06 Non warranty/miscellaneous10 Body hardware and trim14 Body repair20 Body systems24 Brakes26 Electrical28 Diagnostic and programming30 Driveline/axle34 Driver information & Entertainment40 Engine/propulsion44 HVAC50 Hybrid/EV54 Power and signal ...
New V6 - 10/01/2013
GM is anticipating that a new V6 engine built in a retooled plant will put the 2014 Chevrolet Silverado and GMC Sierra on the shopping lists of pickup buyers looking for fuel economy. The new 4.3L V6 has 285 horsepower. The plant has the ability to produce...
The New Cadillac Certified Pre Owned Program - 07/03/2013
Cadillac launched a new Certified Pre Owned program on May 6th, that not only coincides with the 6-year/70,000 mile powertrain warranty, that began with the 2013 model year, it will include bumper-to-bumper coverage. The new CPO warranty now covers more...
New or Refreshed - 07/30/2013
The redesigned Corvette, Silverado, and Impala are just a few of the 18 new or refreshed GM vehicles arriving in the US this year. This signifies the largest number of new products in the company's history. The models will flip GM's lineup to one of the...
New Cadillac Certified Pre Owned Program - 06/19/2013
In early May, GM announced a new CPO program for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The...
Safety Recall 06041D - 02/04/2010
... has been revised to address an updated service procedure. Roof replacement is required with the new procedure. The recall applies to certain 2005-2007 Chevrolet Corvette vehicles with body color roof. Some of the vehicles may have a condition in which...
New iPad Dealer Tool - 07/02/2010
The iPad is Apple's hot new tablet computer that has been on the market since April. Dealers are coming up with ways to improve the customer's dealership experience while separating their store from everyone else. The iPad sends the customer a message...
Dealer Empowerment Update - 07/27/2021
... the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade, Suburban, Tahoe and Yukon - Up to $2,500 All other Cadillac...
December 2021 Recall Update - 12/01/2021
... to owners who purchased the 20” or 18” accessory road tires. Dealers will also apply a new spare tire information label over the existing tire placard label. Owners will also be provided an Owner’s Manual insert. The recall affects...
Emission Control Systems Warranties - 09/26/2022
... a State that enforces California Emissions regulated warranties. Those states include: California, New Jersey, Connecticut, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Maryland, Washington, Pennsylvania, and Delaware. California emissions...
Emissions Warranty Coverage - 09/25/2023
... a State that enforces California Emissions regulated warranties. Those states include: California, New Jersey, Connecticut, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Maryland, Washington, Pennsylvania, and Delaware. California emissions...
November 2023 Recall Update - 10/25/2023
... Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround Vision System Activation: The bulletin has been revised to update the Warranty...
Preliminary Takata Airbag Recall - 07/28/2016
... and SUVs in certain US states that experience moderate to high levels of temperature and humidity. Newer model years, including 2012-2016 trucks and SUVs are not included in the preliminary recall, nor are affected by the Takata DIR. GM has indicated...
Dealer Owned Warranty Repairs - 06/23/2020
The warranty on GM vehicles stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing...
April 2019 Recall Update - 03/27/2019
... N182201710: Customers Charged for Standard Feature Mirror Caps: Certain 2019 GMC Sierra 1500 (New Model) AT4 trucks were built with mirror caps as a standard feature, although a charge for the caps was applied under a LPO accessory package at time of...
September 2017 Recall Update - 08/21/2017
... terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated terminals. Noncompliance Recall 17258: Front Head Restraint Removable with Tablet Holder: The recall bulletin...
Customer Assistance Center - 07/30/2013
... Starting July 1st, 2013, the GM Customer Experience CARS team began the implementation of new tools for their advisors to offer customers who contact them with a concern, as opposed to the dealership.One of the new tools, used by Tier 1 and Tier 2 advisors,...
Option Discrepancies - 06/06/2012
A transportation transaction is filed when there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect...
September 2011 Recall Update - 09/19/2011
... The special coverage covers the condition for 10 years or 120,000 miles. Dealers are to install a new design fuel level sensor. GM will pay 50% of the eligible repair and the customer is responsible for the remaining 50%. Submission details for customers...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
Chevrolet sent private offers to 400,000 targeted customers to receive either $1,500 towards the purchase of select new Chevrolet vehicles or a Chevy 5-year Protection Plus package that includes:5 year/100,000 mile bumper-to-bumper extended warranty5...
Checking Tires - 10/13/2010
California recently passed new legislation that requires all automotive service providers to check and inflate the tires on every vehicle that enters their facility for service or repairs. They must also indicate on the customer's invoice that a tire...
OnStar FMV - 01/19/2012
... of more than 500 stolen GM vehicles each month. Helping to recover a competitor's vehicle is a new task. In late December, an OnStar subscriber's Chrysler 300 was stolen. The customer had just recently purchased the OnStar FMV (For My Vehicle). This...
North American Cross Border Warranty Coverage - 11/05/2012
If a customer, who purchased their vehicle and lives in either Canada or Mexico, stops by your dealership with a warranty defect, you are permitted to make the necessary repairs. It is preferable that the customer seek out a service agent that is of the...
October 2013 Recall Update - 10/01/2013
... properly or not, the technician is to install a protective coating to the door module or install a new door module. Upcoming Safety Recall 12213: Possible Loss of Brake Assist: When parts become available vehicle owners will be notified that the...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... purchase date may need to be documented on the job card for second and subsequent owners. If the vehicle was sold at the repairing dealership, this will be easy to confirm. If the customer bought the vehicle elsewhere, the customer must provide proof...
Policy Update - 03/11/2013
Customer Satisfaction Program 12293 was recently announced for certain 2013 Cadillac ATS, CTS, and XTS vehicles. Customers are being asked to visit their selling dealer to have their CUE system updated. In order to expedite the repair process, GM...
April 2013 Recall Update - 04/12/2013
... May Not Be To Proper Torque Specification-Revised Recall Report: Certain 2013 Chevrolet Malibu vehicles may have been built with one or more rear suspension bolts that were not tightened to the specified torque. Dealers are instructed to check the rear...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
In late April, Chevrolet announced the new 2/24,000 select required maintenance service program on new, eligible 2014 model year vehicles. The program includes 2014 Cruze diesel and Silverado LD/HD vehicles sold on or after May 1, 2013. The covered services...
Warranty 101 - 07/02/2010
A service manager recently made the decision to reimburse a loyal GM customer the expense of two monthly vehicle payments due to a parts unavailability issue and the owner's vehicle being not drivable. The customer had concern with the check engine light...
Field Actions - 11/21/2017
Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service,...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... adopted the PZEV warranty regulations. Those states are: Connecticut Maine Massachusetts Maryland New Jersey New York Rhode Island Vermont Oregon (2017 and prior PZEV emissions limited warranty was applicable to hybrid battery only) It’s important...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... The PDI service is to be performed in accordance with the GM PDI form prior to delivery of each new vehicle. Failure to perform a quality PDI could result in a charge-back of the PDI payment. Model-specific PDI forms for passenger cars and light duty...
August 2020 Recall Update - 07/30/2020
... from the pickup bed while driving. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD (New Model), and 2020 Chevrolet Silverado 1500 LD, GMC Sierra 1500 LD trucks with an accessory tonneau-rear compartment hard...
Open Recalls - 09/27/2016
... under the Service Department tab, will list the vehicles on your lot with open recalls, both for new and used vehicles. While this report is provided to help identify vehicles in your inventory with open recalls, it may not reflect all open field actions...
Restriction! Special Coverage 12313 - 02/27/2014
... special coverage repair operation, 9900003, when the vehicle involved was still covered under the New Vehicle Limited Powertrain Warranty of 5/100,000. Labour operation 4080208 is to be used for vehicles still covered under warranty when submitting a...
Floor Plan Reimbursement - 07/01/2014
When a recall is announced on current model year vehicles, there is a strong possibility that there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning...
Ignition Switch Websites - 08/05/2014
... to initiate the parts requests. The dealer orders the ignition switch, cylinder and new key. GM then processes the parts order and provides express delivery. The customer is notified when parts are received and the vehicle repair is completed. www.gmignitioncompensation.comThe...
Ignition Switch Websites - 08/05/2014
... to initiate the parts requests. The dealer orders the ignition switch, cylinder and new key. GM then processes the parts order and provides express delivery. The customer is notified when parts are received and the vehicle repair is completed. www.gmignitioncompensation.comThe...
Cadillac Recall 14352 - 08/05/2014
... were impacted by recall 14352 will be receiving a letter from Cadillac providing them with a full vehicle detail for their 2015MY Escalade. The mailings began July 14, 2014. The services that are expected to be delivered in conjunction with the full...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... 30 days or more due to part availability issues: - The rental agency may require new customer signed contracts for each 30 day rental period. - Job card(s) for rentals should be closed every 30 days. The rental expense...
... terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated terminals. Noncompliance Recall 17258: Front Head Restraint Removable with Tablet Holder: The recall bulletin...
Customer Assistance Center - 07/30/2013
... Starting July 1st, 2013, the GM Customer Experience CARS team began the implementation of new tools for their advisors to offer customers who contact them with a concern, as opposed to the dealership.One of the new tools, used by Tier 1 and Tier 2 advisors,...
Option Discrepancies - 06/06/2012
A transportation transaction is filed when there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect...
September 2011 Recall Update - 09/19/2011
... The special coverage covers the condition for 10 years or 120,000 miles. Dealers are to install a new design fuel level sensor. GM will pay 50% of the eligible repair and the customer is responsible for the remaining 50%. Submission details for customers...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
Chevrolet sent private offers to 400,000 targeted customers to receive either $1,500 towards the purchase of select new Chevrolet vehicles or a Chevy 5-year Protection Plus package that includes:5 year/100,000 mile bumper-to-bumper extended warranty5...
Checking Tires - 10/13/2010
California recently passed new legislation that requires all automotive service providers to check and inflate the tires on every vehicle that enters their facility for service or repairs. They must also indicate on the customer's invoice that a tire...
OnStar FMV - 01/19/2012
... of more than 500 stolen GM vehicles each month. Helping to recover a competitor's vehicle is a new task. In late December, an OnStar subscriber's Chrysler 300 was stolen. The customer had just recently purchased the OnStar FMV (For My Vehicle). This...
North American Cross Border Warranty Coverage - 11/05/2012
If a customer, who purchased their vehicle and lives in either Canada or Mexico, stops by your dealership with a warranty defect, you are permitted to make the necessary repairs. It is preferable that the customer seek out a service agent that is of the...
October 2013 Recall Update - 10/01/2013
... properly or not, the technician is to install a protective coating to the door module or install a new door module. Upcoming Safety Recall 12213: Possible Loss of Brake Assist: When parts become available vehicle owners will be notified that the...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... purchase date may need to be documented on the job card for second and subsequent owners. If the vehicle was sold at the repairing dealership, this will be easy to confirm. If the customer bought the vehicle elsewhere, the customer must provide proof...
Policy Update - 03/11/2013
Customer Satisfaction Program 12293 was recently announced for certain 2013 Cadillac ATS, CTS, and XTS vehicles. Customers are being asked to visit their selling dealer to have their CUE system updated. In order to expedite the repair process, GM...
April 2013 Recall Update - 04/12/2013
... May Not Be To Proper Torque Specification-Revised Recall Report: Certain 2013 Chevrolet Malibu vehicles may have been built with one or more rear suspension bolts that were not tightened to the specified torque. Dealers are instructed to check the rear...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
In late April, Chevrolet announced the new 2/24,000 select required maintenance service program on new, eligible 2014 model year vehicles. The program includes 2014 Cruze diesel and Silverado LD/HD vehicles sold on or after May 1, 2013. The covered services...
Warranty 101 - 07/02/2010
A service manager recently made the decision to reimburse a loyal GM customer the expense of two monthly vehicle payments due to a parts unavailability issue and the owner's vehicle being not drivable. The customer had concern with the check engine light...
Field Actions - 11/21/2017
Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service,...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... adopted the PZEV warranty regulations. Those states are: Connecticut Maine Massachusetts Maryland New Jersey New York Rhode Island Vermont Oregon (2017 and prior PZEV emissions limited warranty was applicable to hybrid battery only) It’s important...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... The PDI service is to be performed in accordance with the GM PDI form prior to delivery of each new vehicle. Failure to perform a quality PDI could result in a charge-back of the PDI payment. Model-specific PDI forms for passenger cars and light duty...
August 2020 Recall Update - 07/30/2020
... from the pickup bed while driving. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD (New Model), and 2020 Chevrolet Silverado 1500 LD, GMC Sierra 1500 LD trucks with an accessory tonneau-rear compartment hard...
Open Recalls - 09/27/2016
... under the Service Department tab, will list the vehicles on your lot with open recalls, both for new and used vehicles. While this report is provided to help identify vehicles in your inventory with open recalls, it may not reflect all open field actions...
Restriction! Special Coverage 12313 - 02/27/2014
... special coverage repair operation, 9900003, when the vehicle involved was still covered under the New Vehicle Limited Powertrain Warranty of 5/100,000. Labour operation 4080208 is to be used for vehicles still covered under warranty when submitting a...
Floor Plan Reimbursement - 07/01/2014
When a recall is announced on current model year vehicles, there is a strong possibility that there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning...
Ignition Switch Websites - 08/05/2014
... to initiate the parts requests. The dealer orders the ignition switch, cylinder and new key. GM then processes the parts order and provides express delivery. The customer is notified when parts are received and the vehicle repair is completed. www.gmignitioncompensation.comThe...
Ignition Switch Websites - 08/05/2014
... to initiate the parts requests. The dealer orders the ignition switch, cylinder and new key. GM then processes the parts order and provides express delivery. The customer is notified when parts are received and the vehicle repair is completed. www.gmignitioncompensation.comThe...
Cadillac Recall 14352 - 08/05/2014
... were impacted by recall 14352 will be receiving a letter from Cadillac providing them with a full vehicle detail for their 2015MY Escalade. The mailings began July 14, 2014. The services that are expected to be delivered in conjunction with the full...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... 30 days or more due to part availability issues: - The rental agency may require new customer signed contracts for each 30 day rental period. - Job card(s) for rentals should be closed every 30 days. The rental expense...
Heater Block Cord Recall - 01/29/2020
... claim the removal of the cord I will be closing the recall. We are only supposed to claim this on new vehicles in inventory not on customer cars? The warranty help line said that we could use the same labor op as the new vehicles in inventory but now...
Forum - 10/03/2016
... original equipment systems and components that are present must function as designed within GM new-vehicle specifications. If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program,...
Reject of the Month - 06/06/2014
... these types of job cards present themselves when the customer has recently taken delivery of their new vehicle and doesn't fully understand the operation or just prior to the vehicle going out of the New Vehicle Warranty period to "catch" anything that...
Customer Assistance Center Diagnosis Waiver - 06/06/2014
... customers a year contact the Customer Assistant Center rather than their dealership about a vehicle concern. When this happens, CAC advisors would often contact dealership service management to discuss the concern, with the goal of coming up with a satisfactory...
Increase In Sales - 05/09/2014
... by the ignition switch recall were initially offered a $500 discount toward the purchase of a new vehicle. GM is now allowing those customers to qualify for employee pricing. GM has the opportunity to increase its US market share by 1 percentage...
Cyber-Attacks - 08/05/2014
While there are no known major cyber-attacks on vehicles, the industry says that the threat is growing. Today's new vehicles are increasingly complex, full of computer chips, sensors and nano-technology that can be controlled by up to 100,000 lines of...
January 2014 Recall Update - 01/10/2014
... remaining states were issued a letter advising them that parts were not available to repair their vehicles and would receive communication when parts became available in the future. The recall applied to certain 2011-2012 Chevrolet Cruze vehicles with...
February 2017 Recall Update - 01/23/2017
... service procedure. The recall affects certain 1997-2003 Buick Regal GS and Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 engine. Safety Recall 09047E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the...
Battery Policy Still In Effect - 10/26/2016
... batteries.A battery replacement claim must be submitted within one week of arrival when a new vehicle is delivered to the dealership with a defective battery.Battery condition must be checked on new vehicle inventory when the vehicle is: received...
Tire Prorating & Admin Allowance - 10/26/2016
Two new tables have been added to the New Vehicle Tire Warranty Program Bulletin, 00-03-10-003, and also to Article 2.10.1 in the Service Policies and Procedures Manual. The original table for 2011-2016 GM vehicles remains the same. The two new...
Owner Manual & NVLW - 06/23/2020
To view the Owner Manual and New Vehicle Limited Warranty by vehicle make/model/year in Service Information click the Limited Warranty and Owner Assistance Information link under the Owner Manual publication. Select the Warranty Information link from...
Swapping Parts - 08/27/2019
... or part warranty extension. If the source of the concern is found from the parts swap, order a new GM or GM approved replacement part for installation. ...
Courtesy Transportation: - 12/02/2019
... the customer does not have to be removed from the vehicle, the dealer must execute and sign a new Vehicle-Use Agreement. The current parts shortage does not excuse the dealer from existing policies. ...
November 2017 Recall Update - 10/24/2017
... 2006-2009 Saab 9-5, 2008-2009 Saturn Astra, and 2007-2008 Chevrolet Silverado HD and GMC Sierra HD vehicles have been updated to reflect a program completion initiative that is in effect through December 31, 2017. Dealers may receive a completion bonus...
Did You Know - 03/26/2018
You can get your copy of Warranty Newsletter via email 7-10 days sooner! That’s right, when we submit this newsletter to the printer to begin the 7-10 day print and fulfillment process, we also email it directly to our subscribers who have logged...
Recall Completion - 02/20/2018
Implement a process at your dealership for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer...
Recall Summary Update - 01/22/2018
... the completion bonus. Dealers are still authorized to provide courtesy transportation to affected vehicle owners, if the recall is performed from 1/1/18 through 2/28/2018. Courtesy transportation options include one-way or two-way shuttle service, one...
Transportation Panel Replacement Labor Operations - 02/28/2023
... repairable, a panel replacement is required. When there is this much damage to a vehicle, a DBC/New Vehicle Damage contact should be made for repair approval. This can be via phone: 888-414-6322 (prompt 3 then 2) or chat within the Support/Chat/Live...
Enhancements - 10/28/2022
... and provide quick feedback to GM to address the situation. For example: A Chevrolet emblem on a new GMC vehicle or a new vehicle delivered without the spray-in bedliner that shows on the vehicle’s invoice. This update will help reduce confusion,...
Bidirectional Charging - 03/28/2022
Bidirectional charging allows EVs to both receive power from the grid to charge the vehicle and send power from the vehicle to power a home, business, another vehicle, or even back into the grid. The first vehicle-to-home capable EV and charger testing...
CSMT RPT - 05/25/2022
... uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on the vehicle. Using the app enables GM to know exactly which parts are on a vehicle, even after a service part replacement....
May 2022 Recall Update - 04/26/2022
... The program affects certain 2010-13 Buick LaCrosse, 2012-13 Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the...
U-Courtesy Program - 08/30/2021
... has been enhanced to remove the Days in Used Inventory requirement. Vehicles must be 2018MY or newer. Vehicle restrictions associated with the program include: vehicles cannot be previously sold or registered in Canada or Mexico, the starting odometer...
Identifying Adaptive Cruise - 10/26/2021
There are two ways to identify if a vehicle is equipped with adaptive cruise control. The first is to check the vehicle build list in IVH. If the vehicle has the feature, you will see “Adaptive Cruise Control” listed with RPO code KSG. The...
Cadillac dealership with Drac if no Drac available - 02/25/2020
... they come in for service? Most of our Cadillac customers think they are suppose to receive a vehicle even for oil changes and when is the cut off for a Cadillac customer receiving a vehicle is this only under bumper to bumper warranty?Format: Arti...
... claim the removal of the cord I will be closing the recall. We are only supposed to claim this on new vehicles in inventory not on customer cars? The warranty help line said that we could use the same labor op as the new vehicles in inventory but now...
Forum - 10/03/2016
... original equipment systems and components that are present must function as designed within GM new-vehicle specifications. If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program,...
Reject of the Month - 06/06/2014
... these types of job cards present themselves when the customer has recently taken delivery of their new vehicle and doesn't fully understand the operation or just prior to the vehicle going out of the New Vehicle Warranty period to "catch" anything that...
Customer Assistance Center Diagnosis Waiver - 06/06/2014
... customers a year contact the Customer Assistant Center rather than their dealership about a vehicle concern. When this happens, CAC advisors would often contact dealership service management to discuss the concern, with the goal of coming up with a satisfactory...
Increase In Sales - 05/09/2014
... by the ignition switch recall were initially offered a $500 discount toward the purchase of a new vehicle. GM is now allowing those customers to qualify for employee pricing. GM has the opportunity to increase its US market share by 1 percentage...
Cyber-Attacks - 08/05/2014
While there are no known major cyber-attacks on vehicles, the industry says that the threat is growing. Today's new vehicles are increasingly complex, full of computer chips, sensors and nano-technology that can be controlled by up to 100,000 lines of...
January 2014 Recall Update - 01/10/2014
... remaining states were issued a letter advising them that parts were not available to repair their vehicles and would receive communication when parts became available in the future. The recall applied to certain 2011-2012 Chevrolet Cruze vehicles with...
February 2017 Recall Update - 01/23/2017
... service procedure. The recall affects certain 1997-2003 Buick Regal GS and Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 engine. Safety Recall 09047E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the...
Battery Policy Still In Effect - 10/26/2016
... batteries.A battery replacement claim must be submitted within one week of arrival when a new vehicle is delivered to the dealership with a defective battery.Battery condition must be checked on new vehicle inventory when the vehicle is: received...
Tire Prorating & Admin Allowance - 10/26/2016
Two new tables have been added to the New Vehicle Tire Warranty Program Bulletin, 00-03-10-003, and also to Article 2.10.1 in the Service Policies and Procedures Manual. The original table for 2011-2016 GM vehicles remains the same. The two new...
Owner Manual & NVLW - 06/23/2020
To view the Owner Manual and New Vehicle Limited Warranty by vehicle make/model/year in Service Information click the Limited Warranty and Owner Assistance Information link under the Owner Manual publication. Select the Warranty Information link from...
Swapping Parts - 08/27/2019
... or part warranty extension. If the source of the concern is found from the parts swap, order a new GM or GM approved replacement part for installation. ...
Courtesy Transportation: - 12/02/2019
... the customer does not have to be removed from the vehicle, the dealer must execute and sign a new Vehicle-Use Agreement. The current parts shortage does not excuse the dealer from existing policies. ...
November 2017 Recall Update - 10/24/2017
... 2006-2009 Saab 9-5, 2008-2009 Saturn Astra, and 2007-2008 Chevrolet Silverado HD and GMC Sierra HD vehicles have been updated to reflect a program completion initiative that is in effect through December 31, 2017. Dealers may receive a completion bonus...
Did You Know - 03/26/2018
You can get your copy of Warranty Newsletter via email 7-10 days sooner! That’s right, when we submit this newsletter to the printer to begin the 7-10 day print and fulfillment process, we also email it directly to our subscribers who have logged...
Recall Completion - 02/20/2018
Implement a process at your dealership for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer...
Recall Summary Update - 01/22/2018
... the completion bonus. Dealers are still authorized to provide courtesy transportation to affected vehicle owners, if the recall is performed from 1/1/18 through 2/28/2018. Courtesy transportation options include one-way or two-way shuttle service, one...
Transportation Panel Replacement Labor Operations - 02/28/2023
... repairable, a panel replacement is required. When there is this much damage to a vehicle, a DBC/New Vehicle Damage contact should be made for repair approval. This can be via phone: 888-414-6322 (prompt 3 then 2) or chat within the Support/Chat/Live...
Enhancements - 10/28/2022
... and provide quick feedback to GM to address the situation. For example: A Chevrolet emblem on a new GMC vehicle or a new vehicle delivered without the spray-in bedliner that shows on the vehicle’s invoice. This update will help reduce confusion,...
Bidirectional Charging - 03/28/2022
Bidirectional charging allows EVs to both receive power from the grid to charge the vehicle and send power from the vehicle to power a home, business, another vehicle, or even back into the grid. The first vehicle-to-home capable EV and charger testing...
CSMT RPT - 05/25/2022
... uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on the vehicle. Using the app enables GM to know exactly which parts are on a vehicle, even after a service part replacement....
May 2022 Recall Update - 04/26/2022
... The program affects certain 2010-13 Buick LaCrosse, 2012-13 Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the...
U-Courtesy Program - 08/30/2021
... has been enhanced to remove the Days in Used Inventory requirement. Vehicles must be 2018MY or newer. Vehicle restrictions associated with the program include: vehicles cannot be previously sold or registered in Canada or Mexico, the starting odometer...
Identifying Adaptive Cruise - 10/26/2021
There are two ways to identify if a vehicle is equipped with adaptive cruise control. The first is to check the vehicle build list in IVH. If the vehicle has the feature, you will see “Adaptive Cruise Control” listed with RPO code KSG. The...
Cadillac dealership with Drac if no Drac available - 02/25/2020
... they come in for service? Most of our Cadillac customers think they are suppose to receive a vehicle even for oil changes and when is the cut off for a Cadillac customer receiving a vehicle is this only under bumper to bumper warranty?Format: Arti...
Components and Systems - 06/07/2010
... factory defect or if the condition is a result of wear and tear and the customer's responsibility.New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance, resulting...
Product Emission Recall 10022 - 03/11/2010
... vehicle emission control information label. The label misidentifies the emission test group. A new emission control label is to be installed by the dealer. The customer must provide the VIN of their vehicle so the label may be ordered. This recall is...
Job Aids in Global - 03/11/2013
Two new job aids have been added to the GlobalConnect Library. The first aid involves GM Accessories-Installation and Servicing. This aid covers procedures for GM Accessories that were installed prior to new vehicle delivery (PDI Installed LPO's) and...
February 2013 Recall Update - 02/26/2013
... a retainer over the transmission shift cable end fitting. If the end fitting tabs are broken, a new shift cable must be installed. Involved in the recall are certain 2008-2010 Chevrolet Malibu and Pontiac G6 vehicles equipped with a 4-speed transmission....
Warranty Analysis Reports - 02/26/2013
The integration of the new repair groups associated with the Global Labor Codes in the Labor Time Schedule has resulted in an unavailability of all warranty analysis reports for mid to late February. Once the new reports are released, they will reflect...
July 2013 Recall Update - 07/03/2013
... a condition in which one or both front brakes lock up and do not release. Dealers are to install a new brake pressure modulator valve to address the condition. GM will contact the customers with involved vehicles by telephone, if the attempt to contact...
Open Recalls - 05/02/2012
... wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds true for vehicle owners that either ignore or choose not to have a recall...
Revised - $5 Dexos Credit - 01/19/2012
GM will reimburse dealers for the extra cost of ACDelco dexos 1 synthetic blend oil for all 2011 and newer vehicles that come into the dealership for a customer pay lube, oil, filter service through December 31, 2012. Excluded from the program are 2011...
Documenting Customer Concerns Correctly - 02/07/2012
Accurately understanding your customer's concern with their vehicle is the first step in correcting the concern. The most important tasks of the service advisor position is to first, listen to the customer; second, ask questions; third, write the details...
October 2011 Recall Update - 10/14/2011
... The special coverage covers the condition for 10 years or 120,000 miles. Dealers are to install a new design fuel level sensor. GM will pay 50% of the eligible repair and the customer is responsible for the remaining 50%. The special coverage policy...
Past Model Year Warranty Start Date - 09/19/2011
Effective October 1st, GM will employ a new policy regarding the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV...
Car Sales - 06/08/2011
Once again, new vehicle customers are looking to smaller cars as gasoline prices exceed $4 a gallon. GM reported more than 25,000 new Chevrolet Cruze sales in April, 2011. Overall for the month of April, GM's new vehicle sales rose 27% vs the industry's...
Service Loaners - 11/18/2010
Buick executives are developing a new service loaner program designed to keep the customer happy and in GM vehicles. The vision of the program is that the vehicle owner would bring their vehicle in for service and get a fresh new Buick to drive for a...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... lived and while others became defining centerpieces for all future automobiles. The arrival of new technology has brought us to the beginning of a second golden age. Many have theories as to which of the new innovations will change the automobile forever.The...
Dealer Closures - 04/27/2011
... there are fewer franchises, average sales for GM vehicles rose from 175 vehicles in 2009 to 279 new vehicle sales last year. ...
Z Labour Operations - 09/19/2011
... procedure details. Claim GM part number and labour time of 0.2.Cadillac Roadside Service Program: New labour operation for battery replacement under the Roadside Assistance program for Cadillac. Enrollment in the Cad Tech program required. Only valid...
November 2021 Recall Update - 10/26/2021
... has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear suspension link assembly) has also been added...
Tire Transactions - What is Not Covered - 05/26/2021
Defective tires are covered under the Bumper-to-Bumper New Vehicle Limited Warranty. They are covered entirely for 12 months; after 12 months, the cost of the tire, including the dealer’s allowed markup, is prorated. The prorate chart may be found...
July 2022 Recall Update - 06/20/2022
... Driver Seat Improper Weld: Certain 2021 Chevrolet Malibu, 2022 Blazer, Equinox, and Cadillac XT4 vehicles equipped with a power driver’s seat are included in the recall population. The driver’s seat cushion frames in these vehicles may have...
November2022 Recall Update - 10/28/2022
... Second Row USB Receptacle Missing with Attachments: Certain 2022 Chevrolet Silverado 1500 New and GMC Sierra 1500 New trucks equipped with 2-USB’s, Second Row Charge/Data. Approximately 5,135 vehicles are included in the program. Dealers are instructed...
Dongle Devices - 11/22/2022
Starting January 1, 2023, GM is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted without...
Wheel Alignment Policies - 12/21/2017
... if the condition is a result of wear and tear, which is the customer’s responsibility. New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance, resulting...
January 2018 Recall Update - 12/21/2017
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture...
December 2018 Recall Update - 11/29/2018
... reprogram the sensing and diagnostic module with updated software to address a concern with the vehicle’s roof-rail air bags and seat belt pretensioners deploying in certain types of off-road use. The recall affects certain 2017-19 Chevrolet Colorado...
Emissions - 03/27/2019
Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine...
... factory defect or if the condition is a result of wear and tear and the customer's responsibility.New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance, resulting...
Product Emission Recall 10022 - 03/11/2010
... vehicle emission control information label. The label misidentifies the emission test group. A new emission control label is to be installed by the dealer. The customer must provide the VIN of their vehicle so the label may be ordered. This recall is...
Job Aids in Global - 03/11/2013
Two new job aids have been added to the GlobalConnect Library. The first aid involves GM Accessories-Installation and Servicing. This aid covers procedures for GM Accessories that were installed prior to new vehicle delivery (PDI Installed LPO's) and...
February 2013 Recall Update - 02/26/2013
... a retainer over the transmission shift cable end fitting. If the end fitting tabs are broken, a new shift cable must be installed. Involved in the recall are certain 2008-2010 Chevrolet Malibu and Pontiac G6 vehicles equipped with a 4-speed transmission....
Warranty Analysis Reports - 02/26/2013
The integration of the new repair groups associated with the Global Labor Codes in the Labor Time Schedule has resulted in an unavailability of all warranty analysis reports for mid to late February. Once the new reports are released, they will reflect...
July 2013 Recall Update - 07/03/2013
... a condition in which one or both front brakes lock up and do not release. Dealers are to install a new brake pressure modulator valve to address the condition. GM will contact the customers with involved vehicles by telephone, if the attempt to contact...
Open Recalls - 05/02/2012
... wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds true for vehicle owners that either ignore or choose not to have a recall...
Revised - $5 Dexos Credit - 01/19/2012
GM will reimburse dealers for the extra cost of ACDelco dexos 1 synthetic blend oil for all 2011 and newer vehicles that come into the dealership for a customer pay lube, oil, filter service through December 31, 2012. Excluded from the program are 2011...
Documenting Customer Concerns Correctly - 02/07/2012
Accurately understanding your customer's concern with their vehicle is the first step in correcting the concern. The most important tasks of the service advisor position is to first, listen to the customer; second, ask questions; third, write the details...
October 2011 Recall Update - 10/14/2011
... The special coverage covers the condition for 10 years or 120,000 miles. Dealers are to install a new design fuel level sensor. GM will pay 50% of the eligible repair and the customer is responsible for the remaining 50%. The special coverage policy...
Past Model Year Warranty Start Date - 09/19/2011
Effective October 1st, GM will employ a new policy regarding the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV...
Car Sales - 06/08/2011
Once again, new vehicle customers are looking to smaller cars as gasoline prices exceed $4 a gallon. GM reported more than 25,000 new Chevrolet Cruze sales in April, 2011. Overall for the month of April, GM's new vehicle sales rose 27% vs the industry's...
Service Loaners - 11/18/2010
Buick executives are developing a new service loaner program designed to keep the customer happy and in GM vehicles. The vision of the program is that the vehicle owner would bring their vehicle in for service and get a fresh new Buick to drive for a...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... lived and while others became defining centerpieces for all future automobiles. The arrival of new technology has brought us to the beginning of a second golden age. Many have theories as to which of the new innovations will change the automobile forever.The...
Dealer Closures - 04/27/2011
... there are fewer franchises, average sales for GM vehicles rose from 175 vehicles in 2009 to 279 new vehicle sales last year. ...
Z Labour Operations - 09/19/2011
... procedure details. Claim GM part number and labour time of 0.2.Cadillac Roadside Service Program: New labour operation for battery replacement under the Roadside Assistance program for Cadillac. Enrollment in the Cad Tech program required. Only valid...
November 2021 Recall Update - 10/26/2021
... has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear suspension link assembly) has also been added...
Tire Transactions - What is Not Covered - 05/26/2021
Defective tires are covered under the Bumper-to-Bumper New Vehicle Limited Warranty. They are covered entirely for 12 months; after 12 months, the cost of the tire, including the dealer’s allowed markup, is prorated. The prorate chart may be found...
July 2022 Recall Update - 06/20/2022
... Driver Seat Improper Weld: Certain 2021 Chevrolet Malibu, 2022 Blazer, Equinox, and Cadillac XT4 vehicles equipped with a power driver’s seat are included in the recall population. The driver’s seat cushion frames in these vehicles may have...
November2022 Recall Update - 10/28/2022
... Second Row USB Receptacle Missing with Attachments: Certain 2022 Chevrolet Silverado 1500 New and GMC Sierra 1500 New trucks equipped with 2-USB’s, Second Row Charge/Data. Approximately 5,135 vehicles are included in the program. Dealers are instructed...
Dongle Devices - 11/22/2022
Starting January 1, 2023, GM is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted without...
Wheel Alignment Policies - 12/21/2017
... if the condition is a result of wear and tear, which is the customer’s responsibility. New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance, resulting...
January 2018 Recall Update - 12/21/2017
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture...
December 2018 Recall Update - 11/29/2018
... reprogram the sensing and diagnostic module with updated software to address a concern with the vehicle’s roof-rail air bags and seat belt pretensioners deploying in certain types of off-road use. The recall affects certain 2017-19 Chevrolet Colorado...
Emissions - 03/27/2019
Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine...
June 2020 Recall Update - 05/28/2020
... update the warranty information table. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model) and 2019 GMC Sierra 1500 (New Model) vehicles. Safety Recall N192285350 Loss of Power Steering Assist: There are approximately 1,820 vehicles...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... each tool. These tools are NOT available in the following situations: To close a sale In delayed new vehicle delivery situations After 10 days from new vehicle delivery to resolve a sales-related issue In any relation to the GM Card For fleet/commercial...
November 2016 Recall Update - 10/26/2016
... labor time in the replacement labor codes for vehicles that are no longer covered under applicable new vehicle limited warranties. Safety Recall 16007-02: Frontal Airbag and Pretensioner Non-Deploy: The recall bulletin has been updated to...
Special Coverage Policy Updates: - 05/23/2016
... transaction, it is no longer necessary to select the "special coverage" flag. Additionally, if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when the vehicle was out of warranty...
Reject of the Month - 05/23/2016
... codes. The update included revisions to two different reject codes and the addition of two new codes. The complete list of error codes is available in the GWM User Manual, which is available within the Dealership Policies, Procedures, and Manuals link....
Warranty Parts Expediting - 08/05/2014
... vehicle repaired as quickly as possible. Examples include a potential buy back situation, a very new vehicle, or a vehicle that has been in the shop a number of times and it's important to repair the vehicle quickly. After all, the intent, remember,...
Reject of the Month - 03/26/2015
... of recall claims on a daily basis. During this time dealerships were working with customers and vehicles that may have never been in the store for service. Many times the customer was solely in the dealership for the completion of a recall. As a...
Goodwill Tool Updates - 03/23/2024
... performing any non-GM recommended vehicle service/maintenance To close a sale After 10 days from new vehicle delivery to resolve a sales-related issue When the cause of customer dissatisfaction is due to dealer negligence To solicit, compensate or thank...
Disclosure Requirements - 04/26/2022
... and Service Agreement between GM and Service Agent: “If dealer modifies or sells a modified new motor vehicle, or installs any equipment, accessory, recycled part or part not supplied by General Motors, or sells any non-General Motors service contract...
Policies and Procedures 2021 - 03/22/2021
... if the preowned vehicle was sold at the dealership, warranty repairs could be performed. New to the P&P is the statement that cross-line on an electric vehicle is not eligible unless a dealer has signed the requisite EV participation. Some new details...
What Would You Do - 08/19 - 07/30/2019
A 2017 GMC Yukon was towed into the closest dealership after the check engine light illuminated and the vehicle stalled when it was put into drive. The customer stated that the vehicle would stay running when the vehicle was in reverse. The technician...
Forum - 03/26/2018
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in...
HYBRID WARRANTY - 02/06/2008
... and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle Limited Warranty Information; which includes hybrid. From SI: Hybrid Specific Warranty For vehicles sold in the United States, in addition to the...
Transportation Transactions: Inspections - 03/21/2022
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle both exterior and interior, and to verify there is nothing missing. If there is damage or something missing the situation...
Poor Fuel Mileage - 03/08/2012
... this year. It doesn't help either that checking fuel mileage is instantly accessible with most new vehicles - the simple pressing of a button will quickly and easily show your vehicle's mpg. Customers also don't understand that with computer controlled...
Coverage Code E, E1, E2 - 10/13/2010
Emissions warranty coverage is a result of regulation that requires manufacturers to certify that each new vehicle they build and how it is equipped conforms to the Environmental Protection Agency (EPA) at the time of sale. The California Air Resources...
Making an Effective Policy Decision - 08/09/2012
... true for an Aftermarket Service Contract. All transactions submitted outside the terms of the new vehicle warranty will require wholesale authorization when an Aftermarket Contract is found. For a transaction in this situation to pay, the dealer must...
Error 834: Repair Performed Prior to Start of Warranty - 09/04/2013
This reject typically occurs when a warranty repair is performed on a vehicle before it is sold. Until a new vehicle is actually sold, IVH will indicate the miles to be 0 and the warranty start date is a date that is typically a couple of days before...
Reject of the Month - 05/14/2013
... routed for authorization. Keep in mind that there are exceptions to the required use of the new 7-digit labour code format. Continue to use the legacy five-digit labour code for field actions and special coverages. Only newly released field...
Certified Elite Criteria Update - 05/14/2013
... attain Certified Elite status in June 2013, dealers must meet or exceed the following criteria:New Vehicle Customer Retention-41% or higher (NEW)Dealership Parts Loyalty-83% or higher (NEW)Repeat Repairs-3% or less (NEW)Service Training Standards-100%...
August 2012 Recall Update - 08/09/2012
... Plugs: The recall service procedure has been revised to note that the spark plug kit contains new springs that are to be installed. Additionally, steps 13-15 have also been revised. The recall affects certain 2009-2011 Chevrolet Aveo vehicles equipped...
A Change in the Works - 10/08/2012
... quality and to help the dealership team improve the customer's ownership experience. The new structure will mean that all RCC contact stores will be placed in a new district. The newly created district will incorporate the new position of District...
Branded Titles and Special Coverage - 08/30/2012
It is now permissible to perform a Special Coverage on a vehicle with a branded title. In the past, only claims for repairs related to emissions or recalls were allowed on a vehicle with a branded title. In IVH, branded titles and warranty blocks are...
Special Policy Coverage 09186A - 11/18/2010
... and GMC Canyon vehicles for a period of 7 years or 100,000 miles. Dealers are to install a new brake lamp switch assembly on involved vehicles for a condition that may be caused by contamination. ...
Aftermarket Service Contract Information - 11/17/2011
Investigate Vehicle History is the "go to" source for important information about a vehicle. When a vehicle is out of warranty, IVH will show whether or not your customer has purchased a GMPP service contract to cover the repairs they need performed on...
... update the warranty information table. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model) and 2019 GMC Sierra 1500 (New Model) vehicles. Safety Recall N192285350 Loss of Power Steering Assist: There are approximately 1,820 vehicles...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... each tool. These tools are NOT available in the following situations: To close a sale In delayed new vehicle delivery situations After 10 days from new vehicle delivery to resolve a sales-related issue In any relation to the GM Card For fleet/commercial...
November 2016 Recall Update - 10/26/2016
... labor time in the replacement labor codes for vehicles that are no longer covered under applicable new vehicle limited warranties. Safety Recall 16007-02: Frontal Airbag and Pretensioner Non-Deploy: The recall bulletin has been updated to...
Special Coverage Policy Updates: - 05/23/2016
... transaction, it is no longer necessary to select the "special coverage" flag. Additionally, if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when the vehicle was out of warranty...
Reject of the Month - 05/23/2016
... codes. The update included revisions to two different reject codes and the addition of two new codes. The complete list of error codes is available in the GWM User Manual, which is available within the Dealership Policies, Procedures, and Manuals link....
Warranty Parts Expediting - 08/05/2014
... vehicle repaired as quickly as possible. Examples include a potential buy back situation, a very new vehicle, or a vehicle that has been in the shop a number of times and it's important to repair the vehicle quickly. After all, the intent, remember,...
Reject of the Month - 03/26/2015
... of recall claims on a daily basis. During this time dealerships were working with customers and vehicles that may have never been in the store for service. Many times the customer was solely in the dealership for the completion of a recall. As a...
Goodwill Tool Updates - 03/23/2024
... performing any non-GM recommended vehicle service/maintenance To close a sale After 10 days from new vehicle delivery to resolve a sales-related issue When the cause of customer dissatisfaction is due to dealer negligence To solicit, compensate or thank...
Disclosure Requirements - 04/26/2022
... and Service Agreement between GM and Service Agent: “If dealer modifies or sells a modified new motor vehicle, or installs any equipment, accessory, recycled part or part not supplied by General Motors, or sells any non-General Motors service contract...
Policies and Procedures 2021 - 03/22/2021
... if the preowned vehicle was sold at the dealership, warranty repairs could be performed. New to the P&P is the statement that cross-line on an electric vehicle is not eligible unless a dealer has signed the requisite EV participation. Some new details...
What Would You Do - 08/19 - 07/30/2019
A 2017 GMC Yukon was towed into the closest dealership after the check engine light illuminated and the vehicle stalled when it was put into drive. The customer stated that the vehicle would stay running when the vehicle was in reverse. The technician...
Forum - 03/26/2018
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in...
HYBRID WARRANTY - 02/06/2008
... and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle Limited Warranty Information; which includes hybrid. From SI: Hybrid Specific Warranty For vehicles sold in the United States, in addition to the...
Transportation Transactions: Inspections - 03/21/2022
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle both exterior and interior, and to verify there is nothing missing. If there is damage or something missing the situation...
Poor Fuel Mileage - 03/08/2012
... this year. It doesn't help either that checking fuel mileage is instantly accessible with most new vehicles - the simple pressing of a button will quickly and easily show your vehicle's mpg. Customers also don't understand that with computer controlled...
Coverage Code E, E1, E2 - 10/13/2010
Emissions warranty coverage is a result of regulation that requires manufacturers to certify that each new vehicle they build and how it is equipped conforms to the Environmental Protection Agency (EPA) at the time of sale. The California Air Resources...
Making an Effective Policy Decision - 08/09/2012
... true for an Aftermarket Service Contract. All transactions submitted outside the terms of the new vehicle warranty will require wholesale authorization when an Aftermarket Contract is found. For a transaction in this situation to pay, the dealer must...
Error 834: Repair Performed Prior to Start of Warranty - 09/04/2013
This reject typically occurs when a warranty repair is performed on a vehicle before it is sold. Until a new vehicle is actually sold, IVH will indicate the miles to be 0 and the warranty start date is a date that is typically a couple of days before...
Reject of the Month - 05/14/2013
... routed for authorization. Keep in mind that there are exceptions to the required use of the new 7-digit labour code format. Continue to use the legacy five-digit labour code for field actions and special coverages. Only newly released field...
Certified Elite Criteria Update - 05/14/2013
... attain Certified Elite status in June 2013, dealers must meet or exceed the following criteria:New Vehicle Customer Retention-41% or higher (NEW)Dealership Parts Loyalty-83% or higher (NEW)Repeat Repairs-3% or less (NEW)Service Training Standards-100%...
August 2012 Recall Update - 08/09/2012
... Plugs: The recall service procedure has been revised to note that the spark plug kit contains new springs that are to be installed. Additionally, steps 13-15 have also been revised. The recall affects certain 2009-2011 Chevrolet Aveo vehicles equipped...
A Change in the Works - 10/08/2012
... quality and to help the dealership team improve the customer's ownership experience. The new structure will mean that all RCC contact stores will be placed in a new district. The newly created district will incorporate the new position of District...
Branded Titles and Special Coverage - 08/30/2012
It is now permissible to perform a Special Coverage on a vehicle with a branded title. In the past, only claims for repairs related to emissions or recalls were allowed on a vehicle with a branded title. In IVH, branded titles and warranty blocks are...
Special Policy Coverage 09186A - 11/18/2010
... and GMC Canyon vehicles for a period of 7 years or 100,000 miles. Dealers are to install a new brake lamp switch assembly on involved vehicles for a condition that may be caused by contamination. ...
Aftermarket Service Contract Information - 11/17/2011
Investigate Vehicle History is the "go to" source for important information about a vehicle. When a vehicle is out of warranty, IVH will show whether or not your customer has purchased a GMPP service contract to cover the repairs they need performed on...
Safety Recall 10023 - 07/02/2010
Loss of Power Steering Assist - Replace Electric Power Steering Motor - All VINs Loaded: All VINs for vehicles involved in the EPS motor recall are now available in the Investigate Vehicle History. The recall was initially released in March 2010. The...
Re: POWERTRAIN - 07/28/2008
Article 1.1.1-2008 GM New Vehicle Limited Warranty from the service P&P: "The New Vehicle Limited Warranties apply to the first owner and all future owners of the vehicle during the warranty period." After that statement it goes on to include what is...
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
What Would You Do - 05/18 - 04/23/2018
... the transactions and subsequently rejected them, referencing bulletin 00-03-10-003: “GM New Vehicle Tire Warranty Program,” which states that for vehicles within the warranty period, defective tires will be replaced on a prorate adjustment...
Forum - 04/25/2018
In the new Warranty Resource Center the 2018 Model Year Emissions Warranty Parts List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations...
Forum - 10/18/2018
Information on this coverage is being published in the November edition of the Warranty News, but in the meantime detail regarding the incandescent bulb coverage is available within the Owner Manual > New Vehicle Limited Warranty > What is Not Covered section...
Forum - 12/11/2017
... be considered ONLY IF the failure appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated...
What Would You Do - 01/17 - 12/21/2016
Special Coverage 29400 affects certain 2013-2015 Chevrolet Express, Silverado HD, GMC Savana, Sierra HD vehicles equipped with a 6.6L diesel engine and 2014-2015 Chevrolet Cruze vehicles equipped with a 2.0L diesel engine. Customers with involved vehicles...
Forum - 01/30/2017
From Service P&P Article 6.1: A Service Update Bulletin involves the immediate correction of new/unsold vehicles in Service Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service...
Missing Modules - 02/23/2022
Bulletin 22-NA-020 was released in late January. It provides helpful information regarding vehicle features and options on some customer’s vehicles that are not activated due to the shortage of semiconductors. Select 2022 model year vehicles have...
September 2022 Recall Update - 08/22/2022
... Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of...
Unique Labor Operations - 10/25/2023
Bulletins often contain helpful information that aid technicians with vehicle repairs. With some bulletins, the repair instructions are a specific fix and there is not a labor operation in the Labor Time Guide that would apply to that fix, so there is...
Warranty Blocks and Special Coverages? - 03/23/2021
In the April 2021 JLWarranty News, pg 2, 2nd paragraph down...it states "Techline Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even...
Empowerment - 11/25/2014
... was updated in early November. The revision now contains the 2015 model year and provides two new Goodwill Tools. The effective date for the revised bulletin is October 1, 2014.In addition to the updates, the bulletin provides definitions for each of...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
GMPP Major Guard and Value Guard plans will pay the cost of a rental vehicle, public transportation reimbursement, or shuttle costs when a vehicle is in service for a covered repair. Rental vehicles and public transportation are reimbursed at $35 per...
Recall Completion - 07/28/2016
... Additionally, GM will debit the pre-delivery inspection and fluid fill credits on any new vehicle that is reported sold with an open safety or non-compliance recall showing in IVH. GM will also reduce earned SFE bonuses associated with VINs delivered...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... a dealership and fails within 12 months, parts and labor are covered and warranty coverage for the new replacement part is also 12 months. In other words, the 12 month warranty starts all over again. If a purchased part is sold over-the-counter and a...
Empowerment - 03/01/2016
... vehicles. Powertrain Coverage Table 4 remains the same from version H supporting 2013 and newer model year Cadillac and Buick vehicles. Powertrain Coverage Table 5 has been added to include a time and mileage table for 2016 and newer Chevrolet...
Recall 14110 - 07/29/2015
... replace the #4 spark plug. The Service Procedure section contains two different sections, one for new vehicles in dealer inventory and one for all other vehicles. ...
Battery Transaction Requirements - 11/25/2020
... Station (DCBS) must be used in diagnosing battery replacements as well as maintaining batteries on new vehicles in the inventory. A 15-digit (GR8) or 20 digit (DCBS) warranty code on the printed test slip captures critical information about the batteries...
Emissions Tools - 03/27/2020
... the states that have adopted California emissions regulations for 2020, including: California, New Jersey, Connecticut, Washington, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Pennsylvania, Maryland, and Delaware. If the vehicle is...
Cadillac CPO Program - 04/22/2019
... a Cadillac VIN, check the Applicable Warranties section of IVH. If the vehicle is included in the newer CPO limited warranty, IVH will list the warranty as “Cadillac CPO Ltd Wty – with Deductible.” The program involves vehicle deliveries...
December 2019 Recall Update - 12/02/2019
... states, including Alaska, Colorado, Idaho, Maine, Michigan, Minnesota, Montana, North Dakota, New Hampshire, New York, South Dakota, Vermont, Wisconsin, Wyoming, and Canada. Customer Satisfaction Recall N192269370: Winter Grille Cover Missing Front Camera...
Warranty Blocks and Branded Titles - 01/28/2020
... has been branded as salvage, junk, totaled, etc. GM receives branded title listings through State vehicle registration records and displays them in the Branded Title section of IVH. Warranty Blocks will be initiated at that time and display in the Warranty...
When the Tow Bill Exceeds the Limit - 01/03/2020
GM will pay the tow bill when a vehicle has a warrantable condition covered by any new vehicle warranty and needs to be towed to a GM dealership. Policy states that they won’t necessarily pay to have a vehicle towed to your dealership, they will...
Loss of Power Steering Assist - Replace Electric Power Steering Motor - All VINs Loaded: All VINs for vehicles involved in the EPS motor recall are now available in the Investigate Vehicle History. The recall was initially released in March 2010. The...
Re: POWERTRAIN - 07/28/2008
Article 1.1.1-2008 GM New Vehicle Limited Warranty from the service P&P: "The New Vehicle Limited Warranties apply to the first owner and all future owners of the vehicle during the warranty period." After that statement it goes on to include what is...
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
What Would You Do - 05/18 - 04/23/2018
... the transactions and subsequently rejected them, referencing bulletin 00-03-10-003: “GM New Vehicle Tire Warranty Program,” which states that for vehicles within the warranty period, defective tires will be replaced on a prorate adjustment...
Forum - 04/25/2018
In the new Warranty Resource Center the 2018 Model Year Emissions Warranty Parts List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations...
Forum - 10/18/2018
Information on this coverage is being published in the November edition of the Warranty News, but in the meantime detail regarding the incandescent bulb coverage is available within the Owner Manual > New Vehicle Limited Warranty > What is Not Covered section...
Forum - 12/11/2017
... be considered ONLY IF the failure appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated...
What Would You Do - 01/17 - 12/21/2016
Special Coverage 29400 affects certain 2013-2015 Chevrolet Express, Silverado HD, GMC Savana, Sierra HD vehicles equipped with a 6.6L diesel engine and 2014-2015 Chevrolet Cruze vehicles equipped with a 2.0L diesel engine. Customers with involved vehicles...
Forum - 01/30/2017
From Service P&P Article 6.1: A Service Update Bulletin involves the immediate correction of new/unsold vehicles in Service Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service...
Missing Modules - 02/23/2022
Bulletin 22-NA-020 was released in late January. It provides helpful information regarding vehicle features and options on some customer’s vehicles that are not activated due to the shortage of semiconductors. Select 2022 model year vehicles have...
September 2022 Recall Update - 08/22/2022
... Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of...
Unique Labor Operations - 10/25/2023
Bulletins often contain helpful information that aid technicians with vehicle repairs. With some bulletins, the repair instructions are a specific fix and there is not a labor operation in the Labor Time Guide that would apply to that fix, so there is...
Warranty Blocks and Special Coverages? - 03/23/2021
In the April 2021 JLWarranty News, pg 2, 2nd paragraph down...it states "Techline Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even...
Empowerment - 11/25/2014
... was updated in early November. The revision now contains the 2015 model year and provides two new Goodwill Tools. The effective date for the revised bulletin is October 1, 2014.In addition to the updates, the bulletin provides definitions for each of...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
GMPP Major Guard and Value Guard plans will pay the cost of a rental vehicle, public transportation reimbursement, or shuttle costs when a vehicle is in service for a covered repair. Rental vehicles and public transportation are reimbursed at $35 per...
Recall Completion - 07/28/2016
... Additionally, GM will debit the pre-delivery inspection and fluid fill credits on any new vehicle that is reported sold with an open safety or non-compliance recall showing in IVH. GM will also reduce earned SFE bonuses associated with VINs delivered...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... a dealership and fails within 12 months, parts and labor are covered and warranty coverage for the new replacement part is also 12 months. In other words, the 12 month warranty starts all over again. If a purchased part is sold over-the-counter and a...
Empowerment - 03/01/2016
... vehicles. Powertrain Coverage Table 4 remains the same from version H supporting 2013 and newer model year Cadillac and Buick vehicles. Powertrain Coverage Table 5 has been added to include a time and mileage table for 2016 and newer Chevrolet...
Recall 14110 - 07/29/2015
... replace the #4 spark plug. The Service Procedure section contains two different sections, one for new vehicles in dealer inventory and one for all other vehicles. ...
Battery Transaction Requirements - 11/25/2020
... Station (DCBS) must be used in diagnosing battery replacements as well as maintaining batteries on new vehicles in the inventory. A 15-digit (GR8) or 20 digit (DCBS) warranty code on the printed test slip captures critical information about the batteries...
Emissions Tools - 03/27/2020
... the states that have adopted California emissions regulations for 2020, including: California, New Jersey, Connecticut, Washington, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Pennsylvania, Maryland, and Delaware. If the vehicle is...
Cadillac CPO Program - 04/22/2019
... a Cadillac VIN, check the Applicable Warranties section of IVH. If the vehicle is included in the newer CPO limited warranty, IVH will list the warranty as “Cadillac CPO Ltd Wty – with Deductible.” The program involves vehicle deliveries...
December 2019 Recall Update - 12/02/2019
... states, including Alaska, Colorado, Idaho, Maine, Michigan, Minnesota, Montana, North Dakota, New Hampshire, New York, South Dakota, Vermont, Wisconsin, Wyoming, and Canada. Customer Satisfaction Recall N192269370: Winter Grille Cover Missing Front Camera...
Warranty Blocks and Branded Titles - 01/28/2020
... has been branded as salvage, junk, totaled, etc. GM receives branded title listings through State vehicle registration records and displays them in the Branded Title section of IVH. Warranty Blocks will be initiated at that time and display in the Warranty...
When the Tow Bill Exceeds the Limit - 01/03/2020
GM will pay the tow bill when a vehicle has a warrantable condition covered by any new vehicle warranty and needs to be towed to a GM dealership. Policy states that they won’t necessarily pay to have a vehicle towed to your dealership, they will...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Accessories: LPO, ACO, and IBP - 11/25/2020
GM Vehicle accessories can be ordered with the vehicle or added after the vehicle is at the dealership. There are three types of accessory situations. Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
March 2018 Recall Update - 02/20/2018
... to the Service Procedure and Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim Code on the job card. The information...
Air Conditioning Season - 04/28/2016
... cool:R-1234yf refrigerant is currently found in Cadillac XTS, CT6, and XT5 and Chevrolet Spark vehicles.GM will continue to roll out the environmentally friendly R-1234yf refrigerant in 2017 and future models.R-1234yf is an olefin containing hydrogen,...
Required Operating Procedures - 06/27/2016
... to the topic regarding battery replacements on vehicles with less than 250 miles is the new policy that battery replacement on 2016 - 2017 vehicles requires routing the transaction to the WSC, along with attaching the midtronics test results. The...
Product Field Action Bulletins - 06/27/2016
Product Field Action Bulletins: Have you noticed the new look of Product Field Action Bulletins? This new look is part of GM's effort to communize global business practices by aligning the North American region with the other four regions that will be...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... the result of a defect in material or workmanship. Because these repairs are not covered by the New Vehicle Limited Warranty a 50% Customer Participation is recommended.Policy Decisions are handled on a case-by-case basis. The bulletin highlights several...
Empowerment Part I - 02/17/2017
... requested. Look for part II of the Empowerment series in the April edition of the Warranty News. ...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
There is revised software available for the EL-50313, Midtronics battery tester that includes provisions to test the new Stop/Start auxiliary battery found in certain new GM vehicles. With that, the battery code has been expanded to 15 digits from 10....
Policy Decisions - 10/03/2014
... decision include: close to vehicle or component's warranty expiration, original owner, loyal GM new vehicle customer or service customer, repeat repairs related to current vehicle issue, type of repair, high incurred customer expense to repair "out of...
Global Warranty Management - 04/28/2015
"The New Vehicle Limited Warranty is void on any vehicle with a title that has been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically, which in-turn are used to update...
Cross-Line Warranty - 07/29/2015
Cross-Line warranty is the term used when a dealership performs warranty repairs on a vehicle that is not of the same franchise. Prior to the year 2000, if a Buick customer wanted to take their vehicle to a Chevrolet dealership for warranty repairs, the...
What Would You Do? - 11/23 - 10/25/2023
... once the ordered part came in.Due to numerous delays, it took longer than anticipated for the new part to arrive at the dealership. As soon as it arrived the customer was called and the vehicle was brought back in for part installation.At service reception,...
February 2024 Recall Update - 01/29/2024
... produced without clear surface primer. Dealers are to replace the moonroof panel on the involved vehicles. Certain 2024 Buick Enclave and 2023 Chevrolet Traverse vehicles equipped with roof-sun, glass, sliding, elec, transparent glass fixed are included...
Simplifying Transportation Transactions - 02/23/2022
... should be to choose a person or persons that are trained and qualified to check in and inspect new vehicles. Correctly coding out damage on the delivery receipt is the single most important step in successfully getting a transportation claim paid. Once...
April 2022 Recall Update - 03/28/2022
... final remedy for VINs original released in safety recall N212345940. The recall applies only to New and Unsold vehicles in Dealer Inventory. Dealers are instructed to replace defective battery modules on involved vehicles. Safety Recall N212349040-01...
Warranty Solicitation Policy - 12/01/2021
While GM is committed to covering the costs of repairs to correct defects on vehicles covered under warranty, they prohibit dealers from calling, mailing, distributing materials, advertising, or otherwise communicating to customers for the correction...
January 2022 Recall Update - 01/04/2022
... The fuel economy may have been incorrectly noted on the Monroney label. GM will provide a new, corrected label to owners with affected models to place in the glovebox. The recall is in effect until November 15, 2023 and affects certain 2021 model year...
February 2022 Recall Update - 01/27/2022
Emission Recall N202312031 Engine Control Module CVN Reporting: Involved vehicles were previously included with Service Update Bulletin N202312030 and have been moved to N202312031. Certain 2018 Buick LaCrosse vehicles equipped with a 2.5L 4 cyl gas engine...
Data Analysis - 01/27/2022
... Repairs Expense by Repair Group (Excess to Geographic Group): GWM calculates an expected cost per vehicle serviced (CPVS) for each repair group by vehicle type. For example, GWM calculates the average cost of performing brake repairs on Chevrolet trucks...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet Silverado 1500, Silverado 2500HD/3500HD, Sierra 1500, and Sierra 2500HD/3500HD trucks that had an...
Severe Transportation Damage Guidelines - 04/29/2021
... without prior approval from GM, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. It’s important to note that the 2.0 hours was greatly reduced from the previous policy of 8.0 hours just last March....
Forum - 03/14/2017
... Service P&P Manual Article 1.4 (Courtesy Transportation Program): Reimbursement for a Rental Vehicle - Tier 2 (Cadillac Only) When an eligible vehicle is unavailable due to any warranty repair, a rental vehicle up to a maximum of $47 per day...
Forum - 03/15/2019
... up to an additional 25% can be added to the paint refinish time and the material allowance. Note: New vehicle received with significant/extensive damage to the roof panel, pillar post, frame assembly, quarter panel, or structural unibody components are...
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Accessories: LPO, ACO, and IBP - 11/25/2020
GM Vehicle accessories can be ordered with the vehicle or added after the vehicle is at the dealership. There are three types of accessory situations. Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
March 2018 Recall Update - 02/20/2018
... to the Service Procedure and Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim Code on the job card. The information...
Air Conditioning Season - 04/28/2016
... cool:R-1234yf refrigerant is currently found in Cadillac XTS, CT6, and XT5 and Chevrolet Spark vehicles.GM will continue to roll out the environmentally friendly R-1234yf refrigerant in 2017 and future models.R-1234yf is an olefin containing hydrogen,...
Required Operating Procedures - 06/27/2016
... to the topic regarding battery replacements on vehicles with less than 250 miles is the new policy that battery replacement on 2016 - 2017 vehicles requires routing the transaction to the WSC, along with attaching the midtronics test results. The...
Product Field Action Bulletins - 06/27/2016
Product Field Action Bulletins: Have you noticed the new look of Product Field Action Bulletins? This new look is part of GM's effort to communize global business practices by aligning the North American region with the other four regions that will be...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... the result of a defect in material or workmanship. Because these repairs are not covered by the New Vehicle Limited Warranty a 50% Customer Participation is recommended.Policy Decisions are handled on a case-by-case basis. The bulletin highlights several...
Empowerment Part I - 02/17/2017
... requested. Look for part II of the Empowerment series in the April edition of the Warranty News. ...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
There is revised software available for the EL-50313, Midtronics battery tester that includes provisions to test the new Stop/Start auxiliary battery found in certain new GM vehicles. With that, the battery code has been expanded to 15 digits from 10....
Policy Decisions - 10/03/2014
... decision include: close to vehicle or component's warranty expiration, original owner, loyal GM new vehicle customer or service customer, repeat repairs related to current vehicle issue, type of repair, high incurred customer expense to repair "out of...
Global Warranty Management - 04/28/2015
"The New Vehicle Limited Warranty is void on any vehicle with a title that has been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically, which in-turn are used to update...
Cross-Line Warranty - 07/29/2015
Cross-Line warranty is the term used when a dealership performs warranty repairs on a vehicle that is not of the same franchise. Prior to the year 2000, if a Buick customer wanted to take their vehicle to a Chevrolet dealership for warranty repairs, the...
What Would You Do? - 11/23 - 10/25/2023
... once the ordered part came in.Due to numerous delays, it took longer than anticipated for the new part to arrive at the dealership. As soon as it arrived the customer was called and the vehicle was brought back in for part installation.At service reception,...
February 2024 Recall Update - 01/29/2024
... produced without clear surface primer. Dealers are to replace the moonroof panel on the involved vehicles. Certain 2024 Buick Enclave and 2023 Chevrolet Traverse vehicles equipped with roof-sun, glass, sliding, elec, transparent glass fixed are included...
Simplifying Transportation Transactions - 02/23/2022
... should be to choose a person or persons that are trained and qualified to check in and inspect new vehicles. Correctly coding out damage on the delivery receipt is the single most important step in successfully getting a transportation claim paid. Once...
April 2022 Recall Update - 03/28/2022
... final remedy for VINs original released in safety recall N212345940. The recall applies only to New and Unsold vehicles in Dealer Inventory. Dealers are instructed to replace defective battery modules on involved vehicles. Safety Recall N212349040-01...
Warranty Solicitation Policy - 12/01/2021
While GM is committed to covering the costs of repairs to correct defects on vehicles covered under warranty, they prohibit dealers from calling, mailing, distributing materials, advertising, or otherwise communicating to customers for the correction...
January 2022 Recall Update - 01/04/2022
... The fuel economy may have been incorrectly noted on the Monroney label. GM will provide a new, corrected label to owners with affected models to place in the glovebox. The recall is in effect until November 15, 2023 and affects certain 2021 model year...
February 2022 Recall Update - 01/27/2022
Emission Recall N202312031 Engine Control Module CVN Reporting: Involved vehicles were previously included with Service Update Bulletin N202312030 and have been moved to N202312031. Certain 2018 Buick LaCrosse vehicles equipped with a 2.5L 4 cyl gas engine...
Data Analysis - 01/27/2022
... Repairs Expense by Repair Group (Excess to Geographic Group): GWM calculates an expected cost per vehicle serviced (CPVS) for each repair group by vehicle type. For example, GWM calculates the average cost of performing brake repairs on Chevrolet trucks...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet Silverado 1500, Silverado 2500HD/3500HD, Sierra 1500, and Sierra 2500HD/3500HD trucks that had an...
Severe Transportation Damage Guidelines - 04/29/2021
... without prior approval from GM, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. It’s important to note that the 2.0 hours was greatly reduced from the previous policy of 8.0 hours just last March....
Forum - 03/14/2017
... Service P&P Manual Article 1.4 (Courtesy Transportation Program): Reimbursement for a Rental Vehicle - Tier 2 (Cadillac Only) When an eligible vehicle is unavailable due to any warranty repair, a rental vehicle up to a maximum of $47 per day...
Forum - 03/15/2019
... up to an additional 25% can be added to the paint refinish time and the material allowance. Note: New vehicle received with significant/extensive damage to the roof panel, pillar post, frame assembly, quarter panel, or structural unibody components are...
Re: OLD RECALL #07217 - 06/19/2009
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a...
Re: recall for the heated wiper fluid - 06/09/2010
... as compensation for the loss of this feature. Involved vehicles currently in dealer/retailer new or used car inventory are not eligible for a check. However, all new vehicles currently in dealer/retailer inventory will be re-invoiced with appropriate...
From the Desk of a Service Manager - 06/07/2010
... like one heck of a day to sell cars.I called that store the next morning from my service desk. The new car sales manager said that at one time they had counted approximately 100 people in the dealership. At least a dozen new cars were sold that day,...
Where Are The Floor Mats? - 10/14/2011
... installed. There is a letter in administrative message G_0000093832 that should be given to each new customer who takes delivery of a vehicle that is involved in the situation that explains why their vehicle is missing mats.Dealers will not receive any...
Diesel Exhaust Fluid - 04/12/2011
GM announced the new DEF fill guidelines last July and since then many of you have expressed concerns with the manner in which the process is being handled at your store. The 2011 Chevrolet Silverado HD and GMC Sierra HD 2500/3500 series vehicles equipped...
Missing Paperwork - 03/10/2011
... upswing created a situation of increased employee turnover for dealers across the nation. Many new names and faces now staff dealership service and administrative offices everywhere. This increase in new hires and shifting positions within the dealer...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... checking account for daily bills, savings for a vacation someday, etc. The same holds true for a vehicle's "warranty account". It is very important that the submission process is done correctly so that the warranty funds are appropriately designated.Customer...
PDI Self Debit - 05/14/2013
When a new vehicle is invoiced to the dealership the Pre Delivery Inspection is auto paid to that dealer. The technician performs the PDI and the credit is posted to the receivable schedule. Normally this is a seamless process that requires little management. There...
Business Choice Maintenance Plan - 02/26/2013
Business Choice is an enhanced incentive program specifically designed for business owners who use their vehicles for work-related purposes. Eligibility includes business owners who use their vehicles in the day-to-day operations of their business and...
Warranty Review Deviations - 03/11/2013
... will matter when it comes time to choose the correct method of transaction submission. Whether a new line is added to the job card resulting in a second labour operation or all repairs are addressed with the original job card line and labour operation,...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... Manual and the Global Warranty Management User's Manual. The following is an overview of the new criteria/requirements that are addressed in the latest version of the bulletin. Point 1 - Customer's Signature Required: New Criteria: If service agent...
Buick CPO Powertrain - 07/03/2013
As of June 24, 2013, all Certified Pre-Owned Buicks, model year 2013 and newer will carry a standard 6-year /100,000 mile powertrain warranty. This allows Buick to be competitive with other luxury vehicle CPO programs, such as BMW, Lincoln and Audi. 2013...
2014 Model Year Emissions - 07/03/2013
Vehicles that are registered in Delaware are now required to meet California emissions requirements (RPO NE1). All new 2014 model year GM cars and trucks sold for registration in the following states are required to meet California emissions requirements....
GWM Issues and Issue Resolution - 06/19/2013
... this issue was corrected in mid-May. Dealers are now able to submit ZSCT transactions with the new GLC.Errors associated with the submission of administration time in conjunction with a Warranty Parts Center part return request have been addressed.Claim...
Warning Sounds for Quiet Cars - 04/12/2013
Major automakers feel that the "quiet cars" rule that is proposed to help blind pedestrians avoid electric vehicles and other nearly silent vehicles may result in warning sounds that are too loud. The automakers feel that the rule is too complicated and...
Free Agent Audit: - 08/09/2012
... (e.g. Z2241 or Z2240) was entered in error. In other cases the customer brought in one of their vehicles and their program certificate, but unfortunately the VIN on the certificate did not match the VIN on the vehicle brought in for service. The program...
Policy and Customer Participation - 10/08/2012
... taken from bulletin 11-00-89-005A.A greater level of GM participation can be considered when the vehicle has lower age/mileage than when a vehicle has higher age/mileage.As the level of GM Policy participation decreases, there is an increased opportunity...
Experience Buick - 10/08/2012
The new Experience Buick Lease includes two years of all-inclusive premium services that includes vehicle maintenance, OnStar, and SiriusXM Satellite Radio. The vehicle maintenance service includes a SmartCare plan that covers scheduled maintenance for...
Subsequent Recall Part Failures - 03/10/2011
... action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... Plug-in Hybrid technology we will explore the future product, increased competition, the impact of new technology on non-hybrid vehicles, and how all of this will impact your dealership. The Near Future Marketplace - As dealers, you know that GM offers...
Customer Satisfaction Recall 08014B - 11/18/2010
Water in Headlamps-Install New Vent Tubes-Expiration Date Extended: GM has announced an expiration date extension for the performance of recall 08014. The recall applies to certain 2006-2007 Cadillac DTS limousine/livery vehicles. The recall to install...
Customer Satisfaction Recall 10354 - 12/24/2010
... information label and/or certification label. If either label is missing, dealers are to install a new label. The labels are important in determining how much weight the vehicle can carry and the size of the OEM tires as well as the recommended cold...
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production...
Service Update 11241 - 09/19/2011
The update to bulletin 11241 includes both customer owned and dealer inventory vehicles. The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a...
Re: recall for the heated wiper fluid - 06/09/2010
... as compensation for the loss of this feature. Involved vehicles currently in dealer/retailer new or used car inventory are not eligible for a check. However, all new vehicles currently in dealer/retailer inventory will be re-invoiced with appropriate...
From the Desk of a Service Manager - 06/07/2010
... like one heck of a day to sell cars.I called that store the next morning from my service desk. The new car sales manager said that at one time they had counted approximately 100 people in the dealership. At least a dozen new cars were sold that day,...
Where Are The Floor Mats? - 10/14/2011
... installed. There is a letter in administrative message G_0000093832 that should be given to each new customer who takes delivery of a vehicle that is involved in the situation that explains why their vehicle is missing mats.Dealers will not receive any...
Diesel Exhaust Fluid - 04/12/2011
GM announced the new DEF fill guidelines last July and since then many of you have expressed concerns with the manner in which the process is being handled at your store. The 2011 Chevrolet Silverado HD and GMC Sierra HD 2500/3500 series vehicles equipped...
Missing Paperwork - 03/10/2011
... upswing created a situation of increased employee turnover for dealers across the nation. Many new names and faces now staff dealership service and administrative offices everywhere. This increase in new hires and shifting positions within the dealer...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... checking account for daily bills, savings for a vacation someday, etc. The same holds true for a vehicle's "warranty account". It is very important that the submission process is done correctly so that the warranty funds are appropriately designated.Customer...
PDI Self Debit - 05/14/2013
When a new vehicle is invoiced to the dealership the Pre Delivery Inspection is auto paid to that dealer. The technician performs the PDI and the credit is posted to the receivable schedule. Normally this is a seamless process that requires little management. There...
Business Choice Maintenance Plan - 02/26/2013
Business Choice is an enhanced incentive program specifically designed for business owners who use their vehicles for work-related purposes. Eligibility includes business owners who use their vehicles in the day-to-day operations of their business and...
Warranty Review Deviations - 03/11/2013
... will matter when it comes time to choose the correct method of transaction submission. Whether a new line is added to the job card resulting in a second labour operation or all repairs are addressed with the original job card line and labour operation,...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... Manual and the Global Warranty Management User's Manual. The following is an overview of the new criteria/requirements that are addressed in the latest version of the bulletin. Point 1 - Customer's Signature Required: New Criteria: If service agent...
Buick CPO Powertrain - 07/03/2013
As of June 24, 2013, all Certified Pre-Owned Buicks, model year 2013 and newer will carry a standard 6-year /100,000 mile powertrain warranty. This allows Buick to be competitive with other luxury vehicle CPO programs, such as BMW, Lincoln and Audi. 2013...
2014 Model Year Emissions - 07/03/2013
Vehicles that are registered in Delaware are now required to meet California emissions requirements (RPO NE1). All new 2014 model year GM cars and trucks sold for registration in the following states are required to meet California emissions requirements....
GWM Issues and Issue Resolution - 06/19/2013
... this issue was corrected in mid-May. Dealers are now able to submit ZSCT transactions with the new GLC.Errors associated with the submission of administration time in conjunction with a Warranty Parts Center part return request have been addressed.Claim...
Warning Sounds for Quiet Cars - 04/12/2013
Major automakers feel that the "quiet cars" rule that is proposed to help blind pedestrians avoid electric vehicles and other nearly silent vehicles may result in warning sounds that are too loud. The automakers feel that the rule is too complicated and...
Free Agent Audit: - 08/09/2012
... (e.g. Z2241 or Z2240) was entered in error. In other cases the customer brought in one of their vehicles and their program certificate, but unfortunately the VIN on the certificate did not match the VIN on the vehicle brought in for service. The program...
Policy and Customer Participation - 10/08/2012
... taken from bulletin 11-00-89-005A.A greater level of GM participation can be considered when the vehicle has lower age/mileage than when a vehicle has higher age/mileage.As the level of GM Policy participation decreases, there is an increased opportunity...
Experience Buick - 10/08/2012
The new Experience Buick Lease includes two years of all-inclusive premium services that includes vehicle maintenance, OnStar, and SiriusXM Satellite Radio. The vehicle maintenance service includes a SmartCare plan that covers scheduled maintenance for...
Subsequent Recall Part Failures - 03/10/2011
... action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... Plug-in Hybrid technology we will explore the future product, increased competition, the impact of new technology on non-hybrid vehicles, and how all of this will impact your dealership. The Near Future Marketplace - As dealers, you know that GM offers...
Customer Satisfaction Recall 08014B - 11/18/2010
Water in Headlamps-Install New Vent Tubes-Expiration Date Extended: GM has announced an expiration date extension for the performance of recall 08014. The recall applies to certain 2006-2007 Cadillac DTS limousine/livery vehicles. The recall to install...
Customer Satisfaction Recall 10354 - 12/24/2010
... information label and/or certification label. If either label is missing, dealers are to install a new label. The labels are important in determining how much weight the vehicle can carry and the size of the OEM tires as well as the recommended cold...
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production...
Service Update 11241 - 09/19/2011
The update to bulletin 11241 includes both customer owned and dealer inventory vehicles. The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
VSS Replacement Ops - 03/08/2012
When replacing a Vehicle Speed Sensor on a four wheel drive/ all-wheel drive truck, utility or van be sure to select labour operation K4155, indicating a transfer case issue rather than a transmission issue.Transfer Case - Isuzu T1501. ...
Sierra/Silverado 6" Oval Assist Steps - 01/19/2012
On January 1, 2012, new assist step kits became available for installation on 2012 Silverado/Sierra diesel trucks. The new kits are a result of redesigned brackets on the passenger side step around the DEF tank. The 2012 model year installation times...
Customer Satisfaction Program 10037 - 05/12/2010
Unwanted Repeat Calls to OnStar: Approximately 520 vehicles may have a condition in which the vehicle's OnStar system repeatedly makes incomplete calls to OnStar without the occupant's input or knowledge. Dealers are to replace the OnStar module (VCIM)...
Noncompliance Recall 09322 - 01/06/2010
... weight of occupants and cargo that can safely be carried on your vehicle. Dealers are to install a new label. The labels will also be mailed to customers of record. The recall expires on March 31, 2010. ...
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
GMPP Deductible Override - 11/30/2007
... GMPP deduct. Consider though that the bulletin repair is only warrantable within the term of the new vehicle warranty, it does not offer any type of warranty extension. The intermediate shaft is a known problem, but it still is only covered within the...
Lost Dog - 02/18/2008
We have a customer that uses his vehicle to drive around his farm; he always opens the trunk so his dog can climb in and go for a ride also. Well, one day the wife takes the vehicle to town to get groceries. She gets home, opens the trunk to take out...
Re: - 03/28/2008
... confirm eligibility, (even tho the bulletin states to be completed as soon as possible during the new vehicle limited warranty time)---I would believe an auth A would need to be used and H routed for approval. This bulletin states expires with "base...
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... System Form - included with 2006 Model Year Vehicles THIS HAS TWO PDF FILES THAT MAY HELP YOU. NEW VEHICLE DELIVERY SYSTEM COMPLETELY SATISFIED AND CUSTOMER SATISFACTION WITH CONSULTATION AT DELIVERY. GLOVE BOX MATERIALS ARE PRESENTED TO THE OWNER AT...
Re: Exterior Roof Panel - 06/09/2008
... you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be able to file it under the roof panel and treat it as a new issue....
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Forum - 06/20/2018
... tab above and also in the Parts Policies & Procedures Manual Article 1.1: Parts replaced under new vehicle warranty will be covered for the balance of the new vehicle warranty, but in no event less than 12 months/unlimited miles. ...
Added operation lines on a PDI (Prep)? - 04/26/2018
... in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an issue with the brake pedal. Obviously, there is no customer to get approval from...and it's a dealer owned vehicle so we don't...
United Road transportation carrier - 02/24/2017
Does anyone have a correct address and fax number for United Road for new car deliveries? Our dealership needs to change receiving hours that we receive vehicles from them, and we need to fax them the notification. The form from GM's policy...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Re: ZPTI WITH RENTAL - 02/25/2014
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty." P&P Article 1.4.13 - Courtesy Transportation Program "Program Coverage and Eligibility: Courtesy Transportation can be made available...
Towing Limitations - 10/01/2021
... preferable as there will never be a tow bill to contend with. During the delivery process of the new vehicle, it should be explained to the customer that this service is free of charge up to the expiration of their Powertrain warranty. Customers can...
Core Processing and Returns - 06/29/2021
The new, one million square foot core-processing facility is located in Joliet, Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access...
SAVI - 09/26/2022
The Service Advisor Vehicle Interface Tool is a service lane productivity and vehicle data documentation system that is designed to work with specific dongles plugged into the vehicle’s OBD II port during the write up process. SAVI wirelessly captures...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... includes a 6 month or 6,000 mile bumper-to-bumper limited warranty. If the vehicle has remaining new vehicle bumper-to-bumper limited warranty coverage, the CarBravo warranty coverage applies after the expiration of the original bumper-to-bumper limited...
Digital Manuals - 07/27/2022
Warranty Manuals are going digital for 2023 model year vehicles. Digital manuals support GM’s Zero-Zero-Zero vision and provide customers with the latest information in a searchable format. Warranty manuals for most vehicles will be available on...
Buick EV Transition - 06/20/2022
... updated its logo to signal the coming overhaul of its lineup and does not anticipate launching any new internal-combustion vehicles after 2024, when its first EV is scheduled to arrive. Dealers will sell EVs and combustion vehicles simultaneously un...
Accessories - 12/26/2023
Through the new Accessorize with Confidence Program, GM will pay for labor time associated with removal of GM Accessories from a showroom vehicle. If an accessorized showroom vehicle does not sell as is, GM will cover the dealership by paying for the...
When replacing a Vehicle Speed Sensor on a four wheel drive/ all-wheel drive truck, utility or van be sure to select labour operation K4155, indicating a transfer case issue rather than a transmission issue.Transfer Case - Isuzu T1501. ...
Sierra/Silverado 6" Oval Assist Steps - 01/19/2012
On January 1, 2012, new assist step kits became available for installation on 2012 Silverado/Sierra diesel trucks. The new kits are a result of redesigned brackets on the passenger side step around the DEF tank. The 2012 model year installation times...
Customer Satisfaction Program 10037 - 05/12/2010
Unwanted Repeat Calls to OnStar: Approximately 520 vehicles may have a condition in which the vehicle's OnStar system repeatedly makes incomplete calls to OnStar without the occupant's input or knowledge. Dealers are to replace the OnStar module (VCIM)...
Noncompliance Recall 09322 - 01/06/2010
... weight of occupants and cargo that can safely be carried on your vehicle. Dealers are to install a new label. The labels will also be mailed to customers of record. The recall expires on March 31, 2010. ...
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
GMPP Deductible Override - 11/30/2007
... GMPP deduct. Consider though that the bulletin repair is only warrantable within the term of the new vehicle warranty, it does not offer any type of warranty extension. The intermediate shaft is a known problem, but it still is only covered within the...
Lost Dog - 02/18/2008
We have a customer that uses his vehicle to drive around his farm; he always opens the trunk so his dog can climb in and go for a ride also. Well, one day the wife takes the vehicle to town to get groceries. She gets home, opens the trunk to take out...
Re: - 03/28/2008
... confirm eligibility, (even tho the bulletin states to be completed as soon as possible during the new vehicle limited warranty time)---I would believe an auth A would need to be used and H routed for approval. This bulletin states expires with "base...
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... System Form - included with 2006 Model Year Vehicles THIS HAS TWO PDF FILES THAT MAY HELP YOU. NEW VEHICLE DELIVERY SYSTEM COMPLETELY SATISFIED AND CUSTOMER SATISFACTION WITH CONSULTATION AT DELIVERY. GLOVE BOX MATERIALS ARE PRESENTED TO THE OWNER AT...
Re: Exterior Roof Panel - 06/09/2008
... you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be able to file it under the roof panel and treat it as a new issue....
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Forum - 06/20/2018
... tab above and also in the Parts Policies & Procedures Manual Article 1.1: Parts replaced under new vehicle warranty will be covered for the balance of the new vehicle warranty, but in no event less than 12 months/unlimited miles. ...
Added operation lines on a PDI (Prep)? - 04/26/2018
... in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an issue with the brake pedal. Obviously, there is no customer to get approval from...and it's a dealer owned vehicle so we don't...
United Road transportation carrier - 02/24/2017
Does anyone have a correct address and fax number for United Road for new car deliveries? Our dealership needs to change receiving hours that we receive vehicles from them, and we need to fax them the notification. The form from GM's policy...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Re: ZPTI WITH RENTAL - 02/25/2014
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty." P&P Article 1.4.13 - Courtesy Transportation Program "Program Coverage and Eligibility: Courtesy Transportation can be made available...
Towing Limitations - 10/01/2021
... preferable as there will never be a tow bill to contend with. During the delivery process of the new vehicle, it should be explained to the customer that this service is free of charge up to the expiration of their Powertrain warranty. Customers can...
Core Processing and Returns - 06/29/2021
The new, one million square foot core-processing facility is located in Joliet, Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access...
SAVI - 09/26/2022
The Service Advisor Vehicle Interface Tool is a service lane productivity and vehicle data documentation system that is designed to work with specific dongles plugged into the vehicle’s OBD II port during the write up process. SAVI wirelessly captures...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... includes a 6 month or 6,000 mile bumper-to-bumper limited warranty. If the vehicle has remaining new vehicle bumper-to-bumper limited warranty coverage, the CarBravo warranty coverage applies after the expiration of the original bumper-to-bumper limited...
Digital Manuals - 07/27/2022
Warranty Manuals are going digital for 2023 model year vehicles. Digital manuals support GM’s Zero-Zero-Zero vision and provide customers with the latest information in a searchable format. Warranty manuals for most vehicles will be available on...
Buick EV Transition - 06/20/2022
... updated its logo to signal the coming overhaul of its lineup and does not anticipate launching any new internal-combustion vehicles after 2024, when its first EV is scheduled to arrive. Dealers will sell EVs and combustion vehicles simultaneously un...
Accessories - 12/26/2023
Through the new Accessorize with Confidence Program, GM will pay for labor time associated with removal of GM Accessories from a showroom vehicle. If an accessorized showroom vehicle does not sell as is, GM will cover the dealership by paying for the...
High Voltage Li-ion Propulsion Battery - 09/25/2023
... from the BSC that owns the replacement battery. The battery removed from the customer’s vehicle must be returned within 30 days of the dealer receiving the replacement battery; if not returned within 30 days, the dealer receives a core charge debit....
OnStar One Essentials - 02/26/2024
... and starting the engine through a mobile app. The package will be provided for eight years on new Chevrolet, Buick, GMC and Cadillac vehicles at no extra cost....
Retrofit Campaigns - 10/28/2022
... should be eligible for retrofit by the end of 2022. With the remaining extensive volume of vehicles, actual vehicle completions will continue into the beginning of 2023. The retrofits are launched as a Customer Satisfaction Field Action campaign with...
Recall N202324251 Roof Rail Air Bag Inflator - 05/23/2023
The interior temperature of the vehicle must be 90 degrees F or less while performing the repair. If the vehicle interior temperature is in excess of 90 degrees F the interior temperature must be reduced before beginning the repair. If the vehicle needs...
Goodwill Tools - 03/23/2023
... updates. The Chevrolet, Buick, GMC, and Cadillac (CBGC) Protection Plans have transitioned to the new GM Protection products offered through GM Financial. These plans are available for new, pre-owned, or leased vehicles, and are eligible only for vehicles...
Key Fob Warranty - 06/27/2023
... Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen as confirmation that the VIN of the...
Key Fob Warranty - 06/27/2023
... Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen as confirmation that the VIN of the...
Forum - 07/14/2020
Select vehicle from ltg. Select preface, maintenance program, then new vehicle & cop labor codes. Select applicable vehicle . This will give you the allowable amount.
Same visit part warranty - 09/23/2021
We have a vehicle where we replaced a battery. Once the new battery was installed the vehicle would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. ...
Forum - 12/29/2021
Today I submitted a CPO Maintenance and it was accepted with the new rates. It was on a 2018 Traverse, 3.6L LFY. It paid the new rate of $43. However, I was NOT able to find anything in print showing that CPO is paying the new rates. ...
Auto Safety - 06/02/2015
Automobile safety has predominantly been focused on defects with the vehicle and what might go wrong with the vehicle mechanically. It is argued that the focus on vehicle defects may be undermining efforts to address other significant issues and causes...
Saturn VTi Customer Goodwill Program - 01/21/2015
The Customer Goodwill Program for Saturn vehicles equipped with a VTi (CVT) transmission was discontinued on 12/31/14. GM records determined that there were no Saturn owners with vehicles that remain eligible for the program based on accrued time or miles....
DEF - 12/09/2013
Diesel exhaust fluid should not be topped off at time of new vehicle prep. Bulletin 09-00-89-002 states that DEF should not be topped off until the vehicle is delivered to the customer. The refill procedure should ideally take place with the customer...
Missing Harness - 04/03/2014
... Chevrolet Silverado and GMC Sierra; 2015 Chevrolet Suburban, Tahoe; 2015 GMC Yukon and Yukon XL vehicles equipped with the trailering package were shipped to dealers without the electric brake controller wire harness. The missing harnesses have been...
Cadillac Premium Care Maintenance - 01/10/2014
The Cadillac Premium Care Maintenance Program allows for cross border servicing of Cadillac vehicles. If "Premium Care Maintenance-Canada" is listed in the Applicable Warranties section of IVH, the vehicle is eligible to be serviced in either the US or...
Escalade - 08/05/2014
Cadillac may offer a sporty version of its new Escalade and is also considering V6 turbo diesel and twin-turbo gasoline V6 powered versions. The new engine offerings would be in addition to the 6.2L V8 that currently powers the Escalade. The new models...
Midtronics GR8 Battery Tester: - 06/06/2014
The EL-50313 must be used in diagnosing battery replacements and maintaining batteries on new vehicles in dealer inventory. The complete 15 character code must be entered into the Labour Code Dependency Field in Global Warranty Management. When testing...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
Chevrolet Suburban - 03/01/2016
The Suburban is the longest running production history vehicle on the road. Production started on the model in late 1934, with limited output during World War II as a military vehicle. It has been marketed each year since 1946. Other long-running vehicles...
Accessory Remote Start - 02/02/2016
... with the Accessory Remote Start kit, no programming is required. It is only necessary to learn the new fobs to the vehicle. Vehicles that were built with RPO code S6P were produced with the correct system software and do not require contact with the...
2016 Camaro & Malibu - 02/02/2016
With the release of the new Camaro and Malibu, TAC has established an Action Center to support the launches of both vehicles. The goal of the center is to repair vehicles as quickly and efficiently as possible, while providing early feedback to Engineering...
SI Identification - 10/23/2015
To view the different engine and transmission assemblies available for a specific vehicle, enter "identification" in the SI search field once the year, make, and model of vehicle has been selected. The different assemblies will be listed for the vehicle....
Mid-Engine Chevrolet Corvette: - 08/21/2017
... than the current C7 Corvette. A switch from a front to a mid-engine layout means engineering a new chassis, creating a new transaxle to drive the rear wheels, developing new cooling, air conditioning, suspension systems, and designing a new body.&nb...
Self-Driving - 09/27/2017
... in allowing companies to test autonomous vehicles on the road. Washington, Georgia, Florida, New York, Virginia, and Massachusetts officials have ensured that the introduction of self-driving cars is not far off. The following states are preparing for...
... from the BSC that owns the replacement battery. The battery removed from the customer’s vehicle must be returned within 30 days of the dealer receiving the replacement battery; if not returned within 30 days, the dealer receives a core charge debit....
OnStar One Essentials - 02/26/2024
... and starting the engine through a mobile app. The package will be provided for eight years on new Chevrolet, Buick, GMC and Cadillac vehicles at no extra cost....
Retrofit Campaigns - 10/28/2022
... should be eligible for retrofit by the end of 2022. With the remaining extensive volume of vehicles, actual vehicle completions will continue into the beginning of 2023. The retrofits are launched as a Customer Satisfaction Field Action campaign with...
Recall N202324251 Roof Rail Air Bag Inflator - 05/23/2023
The interior temperature of the vehicle must be 90 degrees F or less while performing the repair. If the vehicle interior temperature is in excess of 90 degrees F the interior temperature must be reduced before beginning the repair. If the vehicle needs...
Goodwill Tools - 03/23/2023
... updates. The Chevrolet, Buick, GMC, and Cadillac (CBGC) Protection Plans have transitioned to the new GM Protection products offered through GM Financial. These plans are available for new, pre-owned, or leased vehicles, and are eligible only for vehicles...
Key Fob Warranty - 06/27/2023
... Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen as confirmation that the VIN of the...
Key Fob Warranty - 06/27/2023
... Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen as confirmation that the VIN of the...
Forum - 07/14/2020
Select vehicle from ltg. Select preface, maintenance program, then new vehicle & cop labor codes. Select applicable vehicle . This will give you the allowable amount.
Same visit part warranty - 09/23/2021
We have a vehicle where we replaced a battery. Once the new battery was installed the vehicle would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. ...
Forum - 12/29/2021
Today I submitted a CPO Maintenance and it was accepted with the new rates. It was on a 2018 Traverse, 3.6L LFY. It paid the new rate of $43. However, I was NOT able to find anything in print showing that CPO is paying the new rates. ...
Auto Safety - 06/02/2015
Automobile safety has predominantly been focused on defects with the vehicle and what might go wrong with the vehicle mechanically. It is argued that the focus on vehicle defects may be undermining efforts to address other significant issues and causes...
Saturn VTi Customer Goodwill Program - 01/21/2015
The Customer Goodwill Program for Saturn vehicles equipped with a VTi (CVT) transmission was discontinued on 12/31/14. GM records determined that there were no Saturn owners with vehicles that remain eligible for the program based on accrued time or miles....
DEF - 12/09/2013
Diesel exhaust fluid should not be topped off at time of new vehicle prep. Bulletin 09-00-89-002 states that DEF should not be topped off until the vehicle is delivered to the customer. The refill procedure should ideally take place with the customer...
Missing Harness - 04/03/2014
... Chevrolet Silverado and GMC Sierra; 2015 Chevrolet Suburban, Tahoe; 2015 GMC Yukon and Yukon XL vehicles equipped with the trailering package were shipped to dealers without the electric brake controller wire harness. The missing harnesses have been...
Cadillac Premium Care Maintenance - 01/10/2014
The Cadillac Premium Care Maintenance Program allows for cross border servicing of Cadillac vehicles. If "Premium Care Maintenance-Canada" is listed in the Applicable Warranties section of IVH, the vehicle is eligible to be serviced in either the US or...
Escalade - 08/05/2014
Cadillac may offer a sporty version of its new Escalade and is also considering V6 turbo diesel and twin-turbo gasoline V6 powered versions. The new engine offerings would be in addition to the 6.2L V8 that currently powers the Escalade. The new models...
Midtronics GR8 Battery Tester: - 06/06/2014
The EL-50313 must be used in diagnosing battery replacements and maintaining batteries on new vehicles in dealer inventory. The complete 15 character code must be entered into the Labour Code Dependency Field in Global Warranty Management. When testing...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
Chevrolet Suburban - 03/01/2016
The Suburban is the longest running production history vehicle on the road. Production started on the model in late 1934, with limited output during World War II as a military vehicle. It has been marketed each year since 1946. Other long-running vehicles...
Accessory Remote Start - 02/02/2016
... with the Accessory Remote Start kit, no programming is required. It is only necessary to learn the new fobs to the vehicle. Vehicles that were built with RPO code S6P were produced with the correct system software and do not require contact with the...
2016 Camaro & Malibu - 02/02/2016
With the release of the new Camaro and Malibu, TAC has established an Action Center to support the launches of both vehicles. The goal of the center is to repair vehicles as quickly and efficiently as possible, while providing early feedback to Engineering...
SI Identification - 10/23/2015
To view the different engine and transmission assemblies available for a specific vehicle, enter "identification" in the SI search field once the year, make, and model of vehicle has been selected. The different assemblies will be listed for the vehicle....
Mid-Engine Chevrolet Corvette: - 08/21/2017
... than the current C7 Corvette. A switch from a front to a mid-engine layout means engineering a new chassis, creating a new transaxle to drive the rear wheels, developing new cooling, air conditioning, suspension systems, and designing a new body.&nb...
Self-Driving - 09/27/2017
... in allowing companies to test autonomous vehicles on the road. Washington, Georgia, Florida, New York, Virginia, and Massachusetts officials have ensured that the introduction of self-driving cars is not far off. The following states are preparing for...
Maintenance Plans - 09/27/2017
... rotation, and MPVI. 2014 and 2015 model year vehicles receive four service events, while 2016 and newer models receive two service visits during the program period. 0600733 - $35 The GMC Pro Grade Protection Plan provides 2-year/24,000 mile maintenance...
Mobile Mechanic Service - 08/20/2018
... broadened its business model to exploring ways to work with the service departments of franchised new vehicle dealerships, especially General Motors dealerships. In certain markets, vehicle owners can connect their OnStar account with the Yoshi mobile...
Open Recalls - 07/23/2018
... each time a customer vehicle arrives at the dealership for service, and prior to delivery of any new, used or CPO vehicle to any customer or another dealer. ...
Auto Industry Recovery - 06/23/2020
... of activities, including buying cars and trucks. Band of America has predicted that 12.8 million new vehicles will be sold this year, a 25% decline in comparison to the 17.1 million vehicles sold in 2019. ...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily and long-term rental service, demo service and service agent owned vehicles. Additional charges...
Navigation SD Card - 09/24/2019
... are VIN specific and should not be removed from the vehicle. Nav SD cards that are missing at New Vehicle Inspection should be handled as a Transportation Claim, not warranty....
August 2019 Recall Update - 07/30/2019
... Retention: The recall that affects certain 2019 Chevrolet Silverado 1500 LD Series (including New Model) and 2019 GMC Sierra 1500 LD Series (including New Model) has been updated. The warranty information section has been updated with added inspection...
Navigation SD Card - 09/24/2019
It is the dealer’s responsibility to make sure the SD card is present at the time of New Vehicle Inspection, and if it is not, it should be noted on the ePOD. Navigation SD cards that are discovered missing during the New Vehicle Inspection should...
May 2019 Recall Update - 04/22/2019
Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion....
GM Invests in Assembly Plant - 04/22/2019
GM has announced plans to spend $300 million to build a new electric car at its Orion Assembly Plant north of Detroit. About 400 new workers will be added to work at the plant. The Orion plant currently builds the electric Chevrolet Bolt, autonomous vehicles...
California Emissions - 03/27/2019
California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other states which have adopted California regulation. Reference the Emissions Warranty Table (excerpt shown below) in Service Policies...
GM Organizational Terms - 10/27/2020
... should factor in when deciding to run the PET. They are: Recently out of warranty Loyal GM new vehicle customer and/or loyal service customer (purchase of a protection plan, number of vehicles purchased, level of service business as shown in Service...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these four options can be used for qualifying overnight...
First Maintenance Inspection Period - 01/22/2018
All General Motor’s new vehicles have bumper-to-bumper warranty coverage. Chevrolet and GMC vehicles have a 3 year/36,000 mile warranty; Cadillac and Buick have a 4 year/50,000 mile warranty. While the bumper-to-bumper warranty is quite extensive,...
Transmitter/Fob Appearance - 07/29/2015
... production of the key separate from the transmitter on 2015 Camaro vehicles. Dealers may install a new insert in place of the integrated blade with a new battery cover. The repair allows for 2 covers and 2 inserts to service 2 transmitters per vehicle...
Error 919 - 09/03/2015
Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation,...
GM Pre-Owned Collection - 02/02/2016
GM has made plans to launch an online service to sell low-mileage, used vehicles to consumers nationwide. The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers...
Smartphones and Cars - 04/08/2016
... them into the vehicles' communication, audio, and navigation systems. Consumers demand that their new vehicle and smartphone work well together. Quite frequently, problems using smartphones and other new controls in cars are the highest ranking customer...
Safety Recall 15822 - 05/23/2016
... different parts. The first remedy requires replacement of the driver-side seatbelt retractor on new, unused and unsold vehicles in dealer inventory with less than 50 miles on the odometer. Parts have been shipped to involved dealers and should only be...
Wheel Alignment - 01/23/2017
... if the condition is a result of wear and tear which is the customer’s responsibility. New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance, resulting...
Mini Cars - 02/27/2014
... were the Fit and the Fiat 500. In both cases, the small-overlap test caused the structure of the vehicle to seriously compromise the passenger compartment. The test recreates conditions in which the front corner of a vehicle strikes another vehicle or...
Accessory Catalog Offerings - 06/26/2023
When dealers order new vehicles, they have the option of adding various accessories. These accessories are referred to as a Limited Production Option (LPO). LPO accessories are typically installed at the dealership and a transaction is submitted to pay...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
Towing - 07/25/2023
For any vehicle repair covered within the New Vehicle Limited Warranty period, towing will be covered, when necessary. GM Roadside Assistance is encouraged to facilitate customer towing needs, however, depending on the dealership location, there may be...
Roadside Assistance Program - 02/27/2024
Roadside Assistance is a bonus when purchasing a new GM vehicle. Among other things, Roadside provides towing at no cost to the customer when needed. GM contracts with participating tow companies to provide this service. The process begins when the customer...
... rotation, and MPVI. 2014 and 2015 model year vehicles receive four service events, while 2016 and newer models receive two service visits during the program period. 0600733 - $35 The GMC Pro Grade Protection Plan provides 2-year/24,000 mile maintenance...
Mobile Mechanic Service - 08/20/2018
... broadened its business model to exploring ways to work with the service departments of franchised new vehicle dealerships, especially General Motors dealerships. In certain markets, vehicle owners can connect their OnStar account with the Yoshi mobile...
Open Recalls - 07/23/2018
... each time a customer vehicle arrives at the dealership for service, and prior to delivery of any new, used or CPO vehicle to any customer or another dealer. ...
Auto Industry Recovery - 06/23/2020
... of activities, including buying cars and trucks. Band of America has predicted that 12.8 million new vehicles will be sold this year, a 25% decline in comparison to the 17.1 million vehicles sold in 2019. ...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily and long-term rental service, demo service and service agent owned vehicles. Additional charges...
Navigation SD Card - 09/24/2019
... are VIN specific and should not be removed from the vehicle. Nav SD cards that are missing at New Vehicle Inspection should be handled as a Transportation Claim, not warranty....
August 2019 Recall Update - 07/30/2019
... Retention: The recall that affects certain 2019 Chevrolet Silverado 1500 LD Series (including New Model) and 2019 GMC Sierra 1500 LD Series (including New Model) has been updated. The warranty information section has been updated with added inspection...
Navigation SD Card - 09/24/2019
It is the dealer’s responsibility to make sure the SD card is present at the time of New Vehicle Inspection, and if it is not, it should be noted on the ePOD. Navigation SD cards that are discovered missing during the New Vehicle Inspection should...
May 2019 Recall Update - 04/22/2019
Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion....
GM Invests in Assembly Plant - 04/22/2019
GM has announced plans to spend $300 million to build a new electric car at its Orion Assembly Plant north of Detroit. About 400 new workers will be added to work at the plant. The Orion plant currently builds the electric Chevrolet Bolt, autonomous vehicles...
California Emissions - 03/27/2019
California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other states which have adopted California regulation. Reference the Emissions Warranty Table (excerpt shown below) in Service Policies...
GM Organizational Terms - 10/27/2020
... should factor in when deciding to run the PET. They are: Recently out of warranty Loyal GM new vehicle customer and/or loyal service customer (purchase of a protection plan, number of vehicles purchased, level of service business as shown in Service...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these four options can be used for qualifying overnight...
First Maintenance Inspection Period - 01/22/2018
All General Motor’s new vehicles have bumper-to-bumper warranty coverage. Chevrolet and GMC vehicles have a 3 year/36,000 mile warranty; Cadillac and Buick have a 4 year/50,000 mile warranty. While the bumper-to-bumper warranty is quite extensive,...
Transmitter/Fob Appearance - 07/29/2015
... production of the key separate from the transmitter on 2015 Camaro vehicles. Dealers may install a new insert in place of the integrated blade with a new battery cover. The repair allows for 2 covers and 2 inserts to service 2 transmitters per vehicle...
Error 919 - 09/03/2015
Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation,...
GM Pre-Owned Collection - 02/02/2016
GM has made plans to launch an online service to sell low-mileage, used vehicles to consumers nationwide. The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers...
Smartphones and Cars - 04/08/2016
... them into the vehicles' communication, audio, and navigation systems. Consumers demand that their new vehicle and smartphone work well together. Quite frequently, problems using smartphones and other new controls in cars are the highest ranking customer...
Safety Recall 15822 - 05/23/2016
... different parts. The first remedy requires replacement of the driver-side seatbelt retractor on new, unused and unsold vehicles in dealer inventory with less than 50 miles on the odometer. Parts have been shipped to involved dealers and should only be...
Wheel Alignment - 01/23/2017
... if the condition is a result of wear and tear which is the customer’s responsibility. New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance, resulting...
Mini Cars - 02/27/2014
... were the Fit and the Fiat 500. In both cases, the small-overlap test caused the structure of the vehicle to seriously compromise the passenger compartment. The test recreates conditions in which the front corner of a vehicle strikes another vehicle or...
Accessory Catalog Offerings - 06/26/2023
When dealers order new vehicles, they have the option of adding various accessories. These accessories are referred to as a Limited Production Option (LPO). LPO accessories are typically installed at the dealership and a transaction is submitted to pay...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
Towing - 07/25/2023
For any vehicle repair covered within the New Vehicle Limited Warranty period, towing will be covered, when necessary. GM Roadside Assistance is encouraged to facilitate customer towing needs, however, depending on the dealership location, there may be...
Roadside Assistance Program - 02/27/2024
Roadside Assistance is a bonus when purchasing a new GM vehicle. Among other things, Roadside provides towing at no cost to the customer when needed. GM contracts with participating tow companies to provide this service. The process begins when the customer...
October 2023 Recall Update - 09/25/2023
... improvements. The bulletin affects several 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and models involved in the retrofit. Customer Satisfaction Recall...
Battery Maintenance Report - 07/27/2022
On January 1, 2021, dealers began the new process of referring to the Battery Maintenance Report, located in the Dealer Maxis application within GlobalConnect to identify vehicles in dealer inventory that require attention. The report identifies...
GSA Courtesy Delivery - 07/27/2022
When GM sells a vehicle to a Federal Government agency the dealer that is closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check...
2021 U-Courtesy Transportation Program - 06/29/2021
... the flexibility to use select used vehicles to take care of their customers during a period of low new car inventory. Chevrolet-Buick-GMC dealers: U-Courtesy vehicles may be provided to customers during overnight warranty repairs. Reimbursement is provided...
Takata Airbag Recall - 06/29/2021
... Inflator Kit (Single Stage - HD pickup trucks) is in very limited supply and will be replaced by a new service part in the very near future. Once the new part is released, part # 84255088 will be obsolete and unusable for this field action. These parts...
DPF REGENERATION - 09/29/2016
... HOW WOULD I CLAIM THIS UNDER WARRANTY? OR SHOULD THIS BE CUSTOMER PAY EVEN THOUGH IT WAS A NEWER VEHICLE? Or should it go under CCND since there was no problem with the vehicle just the soot?THANKS....
Forum - 12/02/2016
Thanks sschepp, for the update on the New Vehicle Damage Team process. Hopefully the process improves with time and familiarity! For those of you that have not yet reviewed the Global Message announcing this new process, the reference number is GCUS-9-3162...
Installed Part Warranty with No Customer - 03/08/2016
... pay in July 2015). While they were here for service they traded out of their vehicle into a new one. The customer information has been removed from the vehicle already. So now I have a Job Card with no customer and an installed part warranty -- can...
What Would You Do - 05/17 - 04/17/2017
... water causing damage to the headliner. After confirming the leak, the technician installed a new third brake light assembly and ordered a headliner. The job card was closed and the third brake lamp replacement was submitted for warranty payment. Approximately...
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Expired Recalls? - 10/17/2017
I'm looking to make sure I'm understanding this correctly...Found this in March 2017 JLWarranty News.IVH-Field Actions: When an expiration date is added to a field action, all vehicles associated with that field action will display as expired for...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... both passed or one or another failed (9104446 and 9104498 were the options). Now we have the new updated but it does not have the option with the failed labor operation (9104498) so can we not have that on a line anymore...my dealerhsip was keeping...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... Discard the plugs. Completely drain any water that is in the battery tub and Install the two new drains into the battery tub.It says NOTHING about replacing the converter. My question is, IF the converter is damaged and the vehicle is out of base...
mystery pull - 02/18/2008
... 2 TIMES DUE TO FRONT END ALIGNMENT(PULLING LEFT) CONCERNS ON A PONTIAC SUNBIRD.WE WOULD BRING IN VEHICLE AND PUT ON ALIGNMENT RACK, SET TO SPECIFICATION. TWICE CUSTOMER WOULD CALL SERVICE DEPT. AFTER HE PICKED UP VEHICLE AND COMPLAIN VEHICLE PULLS TO...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
... the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience a sudden loss of power steering assist while driving the vehicle. Dealers are to replace the electric power...
Car Wash Mode - 04/13/2010
The owners of some 2010 Cadillac SRX, Chevrolet Equinox, and GMC Terrain vehicles may complain that the rear wiper and/or the front rain sense wipers turn off when the vehicle is shifted to neutral. This is a normal condition called "Car Wash Mode". The...
Safety Recall 09049 - 08/10/2010
Brake Lamps Inoperative or Continuous Illumination: Dealers are required to install a new brake lamp switch assembly on certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in certain states. The brake lamp switch may not operate...
Increase in Recalls - 01/19/2011
Automakers recalled more than 19 million vehicles in about 600 US recall campaigns in 2010; the most since 2004. Toyota led the group with more than 7 million vehicles recalled. Ford Motor Co. reported a decline in the number of vehicles recalled compared...
Safety Recall 10282A - 02/23/2011
Engine Stall Due to PCM Failure: Parts are now available to begin repairs on 2005 model year vehicles that are involved in the recall that was announced in August 2010. Due to parts availability, the recall is being administered in phases. It is anticipated...
Courtesy Transportation and Roadside Assistance - 11/05/2012
... to special policies and recalls is addressed within the applicable bulletin. Additionally, certain vehicles may have different Courtesy Transportation Program Terms. Roadside Assistance is available, coinciding with the 5/100,000 mile powertrain warranty...
Policy Repair Limitations - 08/30/2012
Since March, the ability for service agents to policy repairs for their customers' vehicle has been reduced to vehicles that are no older than nine years old, and with some repair categories, no older than six. This is a significant change from unlimited...
Certified Pre-Owned Operations Guide - 08/09/2012
... a blocked labour operation. In terms of Certified Pre-Owned eligibility, Dealer Trade Assistance vehicles are now listed in the "ineligible" list of vehicles.GM requires using GM parts, ACDelco Advantage, Durastop, or Original Equipment brand brake pads/linings/rotors/shoes...
Dealer Installed Accessories - 06/06/2012
A customer with a 2012 Chevrolet Silverado ordered several accessories for their new truck at their Chevrolet dealership. The customer eagerly awaited their arrival so they could be installed on his vehicle. The customer was very pleased when the...
Special Coverage - 04/12/2013
... to receiving the notification. The service agent confirmed the open coverage in IVH. The vehicle was also within the time and mileage parameters as outlined within the special coverage. A job card was written with documentation supporting the...
A Goodwill Tool - 02/26/2013
... customer. There are six tools available and in the coming year we will feature each tool in our newsletter. One of the tools that was enhanced is the addition of Comprehensive Coverage to the Component Coverage Letter choice. This letter is issued to...
... improvements. The bulletin affects several 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and models involved in the retrofit. Customer Satisfaction Recall...
Battery Maintenance Report - 07/27/2022
On January 1, 2021, dealers began the new process of referring to the Battery Maintenance Report, located in the Dealer Maxis application within GlobalConnect to identify vehicles in dealer inventory that require attention. The report identifies...
GSA Courtesy Delivery - 07/27/2022
When GM sells a vehicle to a Federal Government agency the dealer that is closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check...
2021 U-Courtesy Transportation Program - 06/29/2021
... the flexibility to use select used vehicles to take care of their customers during a period of low new car inventory. Chevrolet-Buick-GMC dealers: U-Courtesy vehicles may be provided to customers during overnight warranty repairs. Reimbursement is provided...
Takata Airbag Recall - 06/29/2021
... Inflator Kit (Single Stage - HD pickup trucks) is in very limited supply and will be replaced by a new service part in the very near future. Once the new part is released, part # 84255088 will be obsolete and unusable for this field action. These parts...
DPF REGENERATION - 09/29/2016
... HOW WOULD I CLAIM THIS UNDER WARRANTY? OR SHOULD THIS BE CUSTOMER PAY EVEN THOUGH IT WAS A NEWER VEHICLE? Or should it go under CCND since there was no problem with the vehicle just the soot?THANKS....
Forum - 12/02/2016
Thanks sschepp, for the update on the New Vehicle Damage Team process. Hopefully the process improves with time and familiarity! For those of you that have not yet reviewed the Global Message announcing this new process, the reference number is GCUS-9-3162...
Installed Part Warranty with No Customer - 03/08/2016
... pay in July 2015). While they were here for service they traded out of their vehicle into a new one. The customer information has been removed from the vehicle already. So now I have a Job Card with no customer and an installed part warranty -- can...
What Would You Do - 05/17 - 04/17/2017
... water causing damage to the headliner. After confirming the leak, the technician installed a new third brake light assembly and ordered a headliner. The job card was closed and the third brake lamp replacement was submitted for warranty payment. Approximately...
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Expired Recalls? - 10/17/2017
I'm looking to make sure I'm understanding this correctly...Found this in March 2017 JLWarranty News.IVH-Field Actions: When an expiration date is added to a field action, all vehicles associated with that field action will display as expired for...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... both passed or one or another failed (9104446 and 9104498 were the options). Now we have the new updated but it does not have the option with the failed labor operation (9104498) so can we not have that on a line anymore...my dealerhsip was keeping...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... Discard the plugs. Completely drain any water that is in the battery tub and Install the two new drains into the battery tub.It says NOTHING about replacing the converter. My question is, IF the converter is damaged and the vehicle is out of base...
mystery pull - 02/18/2008
... 2 TIMES DUE TO FRONT END ALIGNMENT(PULLING LEFT) CONCERNS ON A PONTIAC SUNBIRD.WE WOULD BRING IN VEHICLE AND PUT ON ALIGNMENT RACK, SET TO SPECIFICATION. TWICE CUSTOMER WOULD CALL SERVICE DEPT. AFTER HE PICKED UP VEHICLE AND COMPLAIN VEHICLE PULLS TO...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
... the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience a sudden loss of power steering assist while driving the vehicle. Dealers are to replace the electric power...
Car Wash Mode - 04/13/2010
The owners of some 2010 Cadillac SRX, Chevrolet Equinox, and GMC Terrain vehicles may complain that the rear wiper and/or the front rain sense wipers turn off when the vehicle is shifted to neutral. This is a normal condition called "Car Wash Mode". The...
Safety Recall 09049 - 08/10/2010
Brake Lamps Inoperative or Continuous Illumination: Dealers are required to install a new brake lamp switch assembly on certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in certain states. The brake lamp switch may not operate...
Increase in Recalls - 01/19/2011
Automakers recalled more than 19 million vehicles in about 600 US recall campaigns in 2010; the most since 2004. Toyota led the group with more than 7 million vehicles recalled. Ford Motor Co. reported a decline in the number of vehicles recalled compared...
Safety Recall 10282A - 02/23/2011
Engine Stall Due to PCM Failure: Parts are now available to begin repairs on 2005 model year vehicles that are involved in the recall that was announced in August 2010. Due to parts availability, the recall is being administered in phases. It is anticipated...
Courtesy Transportation and Roadside Assistance - 11/05/2012
... to special policies and recalls is addressed within the applicable bulletin. Additionally, certain vehicles may have different Courtesy Transportation Program Terms. Roadside Assistance is available, coinciding with the 5/100,000 mile powertrain warranty...
Policy Repair Limitations - 08/30/2012
Since March, the ability for service agents to policy repairs for their customers' vehicle has been reduced to vehicles that are no older than nine years old, and with some repair categories, no older than six. This is a significant change from unlimited...
Certified Pre-Owned Operations Guide - 08/09/2012
... a blocked labour operation. In terms of Certified Pre-Owned eligibility, Dealer Trade Assistance vehicles are now listed in the "ineligible" list of vehicles.GM requires using GM parts, ACDelco Advantage, Durastop, or Original Equipment brand brake pads/linings/rotors/shoes...
Dealer Installed Accessories - 06/06/2012
A customer with a 2012 Chevrolet Silverado ordered several accessories for their new truck at their Chevrolet dealership. The customer eagerly awaited their arrival so they could be installed on his vehicle. The customer was very pleased when the...
Special Coverage - 04/12/2013
... to receiving the notification. The service agent confirmed the open coverage in IVH. The vehicle was also within the time and mileage parameters as outlined within the special coverage. A job card was written with documentation supporting the...
A Goodwill Tool - 02/26/2013
... customer. There are six tools available and in the coming year we will feature each tool in our newsletter. One of the tools that was enhanced is the addition of Comprehensive Coverage to the Component Coverage Letter choice. This letter is issued to...
Reject of the Month - 10/01/2013
... error code which, at that time, was primarily a result of the transition from legacy to the new Global Labour Code format. While we still see this reject, it is not often a result of the use of a legacy operation instead of the GLC. This error...
Certified Elite Criteria Update - 10/01/2013
... attain Certified Elite status in January 2014, dealers must meet or exceed the following criteria:New Vehicle Customer Retention - 43% or higher (NEW) 2% increase from the previous periodDealership Parts Loyalty - 85% or higher (NEW) 2% increase from...
Customer Enthusiasm Repairs - 09/16/2010
Maintaining a strong and healthy customer base is paramount for any dealer. Outstanding vehicle selection, a knowledgeable service department, and a friendly sales staff are just the start. There may be times when maintaining customer loyalty requires...
No Open Recalls - 06/08/2011
In the May edition we published an article concerning the submission of warranty claims for vehicles that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a...
August 2011 Recall Update - 08/09/2011
... malfunction indicator lamp, a DEF system warning displayed on the Driver Information System and vehicle speed may be limited. Involved vehicles that experience this condition require reprogramming of the engine control module. The recall applies to certain...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... details that are sometimes overlooked. We have observed some commonly overlooked items related to vehicle prep. Individually, these items may not seem significant but they can add up to some serious service dollars over time. jlwarranty has created a...
Warranty Training - 04/13/2010
Training a new warranty administrator is an exciting challenge. The training process greatly depends on the new persons level of experience - some are brand new to the industry while others may have some understanding of the dealership. Whoever arranged...
Courtesy Transportation - 04/12/2022
... needs repairs, has a recall, or anything else that separates them from having free access to their vehicle, it can be a bit of an obstacle for them. Helping them through a sticky situation can really go a long way in terms of customer satisfaction, which...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
YES P&P 1.4.14
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
YES - WE HAVE DONE THEM WITH NO PROBLEM, ITS THE ONLY THING WE CAN STILL DO
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
Thanks for the response, now i know..
What Would You Do - 02/20 - 01/29/2020
The owner of a 2014 Chevrolet Cruze with 95,000 miles on the odometer speculated that their vehicle needed a new catalytic converter. At write up the service advisor reviewed IVH and noted that the vehicle’s Bumper to Bumper Limited Warranty and...
What Would You Do - 11/18 - 10/24/2018
... vacation in Maine. Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships...
Reimbursing Customer for Rental Expense - 03/28/2018
Hi,Customer's son was on his way home from college. Vehicle broke down. We were the nearest dealer. Vehicle was brought to us for repairs. We did not have a vehicle available for the customer. Customer stated that he was...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... and Federal Emissions coverage (8 year/80,000 or 5/year/50,000 on certain trucks) of the New Vehicle Limited Warranty (excluding Medium Duty trucks). Vehicles outside of warranty on a case-by-case basis. Vehicles with a Certified Pre-owned warranty. Courtesy...
Battery Maintenance - Policy Update - 01/27/2021
The policies and procedures associated with battery maintenance for new vehicle inventory has been updated effective January 1, 2021. The changes are represented as follows: Updated PDI forms eliminating the battery charge process at PDI. There is not...
Prior to Repair Approvals - 05/25/2022
... on Dealer-Owned Inventory Warranty repairs are allowed on dealership owned vehicles, both new and used. Those repairs must be approved by service management. Service management approval must be documented on the authorization to repair line of the job...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. This bulletin provides guidelines to further assist our dealer employees in the utilization of these tools to resolve customer...
Transportation Transactions - 07/25/2023
Transportation Transactions: Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof of delivery (ePOD) system. Claims for loss or damage must be submitted according...
Requesting a Labor Rate Increase - 01/24/2023
... than the dealership’s current labor rate, GM may adjust the labor rate to reflect the new calculation. If you wish to seek a higher warranty labor rate under Option A the following procedures must be followed: Submit 100 sequential customer...
Forum - 03/03/2023
... GM parts not in Service Agent inventory when required to satisfy any repair covered under the New Vehicle Limited Warranty period. Reimbursement applies only to GM parts expedited for New Vehicle Limited Warranty repairs. The allowed amount is to be...
LPO'S Vehicle build says one thing.... DBC says another - 10/28/2022
I have a 2023 Suburban with the last 8 of PR186263, looking at the vehicle build it says :I am being told by DBC that it is an option we cannot claim. This seems to be happening quite often as of late. Where the build says one thing and the factory...
The Delivery Receipt - 04/03/2014
I recently spoke with a service agent that received a new vehicle, but the carrier did not have a delivery receipt. There are a couple different solutions to this "problem":1.) The Delivery Receipt was lost/missing. In this situation print a copy of a...
February 2014 Recall Update - 01/28/2014
... Pump Pressure Regulator Replacement: Certain 2014 Chevrolet Silverado and GMC Sierra 1500 series vehicles equipped with a 4.3L or 5.3L engine may have a fuel pump that was built with an incorrect fuel pump pressure regulator. Dealers are to inspect and,...
... error code which, at that time, was primarily a result of the transition from legacy to the new Global Labour Code format. While we still see this reject, it is not often a result of the use of a legacy operation instead of the GLC. This error...
Certified Elite Criteria Update - 10/01/2013
... attain Certified Elite status in January 2014, dealers must meet or exceed the following criteria:New Vehicle Customer Retention - 43% or higher (NEW) 2% increase from the previous periodDealership Parts Loyalty - 85% or higher (NEW) 2% increase from...
Customer Enthusiasm Repairs - 09/16/2010
Maintaining a strong and healthy customer base is paramount for any dealer. Outstanding vehicle selection, a knowledgeable service department, and a friendly sales staff are just the start. There may be times when maintaining customer loyalty requires...
No Open Recalls - 06/08/2011
In the May edition we published an article concerning the submission of warranty claims for vehicles that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a...
August 2011 Recall Update - 08/09/2011
... malfunction indicator lamp, a DEF system warning displayed on the Driver Information System and vehicle speed may be limited. Involved vehicles that experience this condition require reprogramming of the engine control module. The recall applies to certain...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... details that are sometimes overlooked. We have observed some commonly overlooked items related to vehicle prep. Individually, these items may not seem significant but they can add up to some serious service dollars over time. jlwarranty has created a...
Warranty Training - 04/13/2010
Training a new warranty administrator is an exciting challenge. The training process greatly depends on the new persons level of experience - some are brand new to the industry while others may have some understanding of the dealership. Whoever arranged...
Courtesy Transportation - 04/12/2022
... needs repairs, has a recall, or anything else that separates them from having free access to their vehicle, it can be a bit of an obstacle for them. Helping them through a sticky situation can really go a long way in terms of customer satisfaction, which...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
YES P&P 1.4.14
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
YES - WE HAVE DONE THEM WITH NO PROBLEM, ITS THE ONLY THING WE CAN STILL DO
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
Thanks for the response, now i know..
What Would You Do - 02/20 - 01/29/2020
The owner of a 2014 Chevrolet Cruze with 95,000 miles on the odometer speculated that their vehicle needed a new catalytic converter. At write up the service advisor reviewed IVH and noted that the vehicle’s Bumper to Bumper Limited Warranty and...
What Would You Do - 11/18 - 10/24/2018
... vacation in Maine. Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships...
Reimbursing Customer for Rental Expense - 03/28/2018
Hi,Customer's son was on his way home from college. Vehicle broke down. We were the nearest dealer. Vehicle was brought to us for repairs. We did not have a vehicle available for the customer. Customer stated that he was...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... and Federal Emissions coverage (8 year/80,000 or 5/year/50,000 on certain trucks) of the New Vehicle Limited Warranty (excluding Medium Duty trucks). Vehicles outside of warranty on a case-by-case basis. Vehicles with a Certified Pre-owned warranty. Courtesy...
Battery Maintenance - Policy Update - 01/27/2021
The policies and procedures associated with battery maintenance for new vehicle inventory has been updated effective January 1, 2021. The changes are represented as follows: Updated PDI forms eliminating the battery charge process at PDI. There is not...
Prior to Repair Approvals - 05/25/2022
... on Dealer-Owned Inventory Warranty repairs are allowed on dealership owned vehicles, both new and used. Those repairs must be approved by service management. Service management approval must be documented on the authorization to repair line of the job...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. This bulletin provides guidelines to further assist our dealer employees in the utilization of these tools to resolve customer...
Transportation Transactions - 07/25/2023
Transportation Transactions: Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof of delivery (ePOD) system. Claims for loss or damage must be submitted according...
Requesting a Labor Rate Increase - 01/24/2023
... than the dealership’s current labor rate, GM may adjust the labor rate to reflect the new calculation. If you wish to seek a higher warranty labor rate under Option A the following procedures must be followed: Submit 100 sequential customer...
Forum - 03/03/2023
... GM parts not in Service Agent inventory when required to satisfy any repair covered under the New Vehicle Limited Warranty period. Reimbursement applies only to GM parts expedited for New Vehicle Limited Warranty repairs. The allowed amount is to be...
LPO'S Vehicle build says one thing.... DBC says another - 10/28/2022
I have a 2023 Suburban with the last 8 of PR186263, looking at the vehicle build it says :I am being told by DBC that it is an option we cannot claim. This seems to be happening quite often as of late. Where the build says one thing and the factory...
The Delivery Receipt - 04/03/2014
I recently spoke with a service agent that received a new vehicle, but the carrier did not have a delivery receipt. There are a couple different solutions to this "problem":1.) The Delivery Receipt was lost/missing. In this situation print a copy of a...
February 2014 Recall Update - 01/28/2014
... Pump Pressure Regulator Replacement: Certain 2014 Chevrolet Silverado and GMC Sierra 1500 series vehicles equipped with a 4.3L or 5.3L engine may have a fuel pump that was built with an incorrect fuel pump pressure regulator. Dealers are to inspect and,...
Courtesy Transportation - 01/10/2014
... more rental days for Chevrolet, Buick, and GMC vehicles, and three or more days for Cadillac. The new requirement is that service management must only approve rental in excess of three days for all franchises. Rental days over five require GM authorization....
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
The CPCM program has been continued for all 2014 model year Cadillac vehicles. Every 2014 Cadillac receives certain maintenance services for the first 4 years or 50,000 miles of vehicle operation. Those services include oil changes, tire rotations, engine...
Ignition Switch KEY Points - 06/06/2014
... is 30 days to ensure payment and to avoid having to route the transaction for review. A new transaction should be created every 30 days for extended rentals.Confirm that the rental per day charge is accurate. GM DRAC vehicles are reimbursed...
Keys for Life Program - 06/02/2015
... in late March. Some dealers are beginning to receive customer requests for this program on vehicles that have already had the ignition lock cylinder and ignition key recall replacement performed. Each of the recall bulletins (13454, 14063, 14092, 14113...
The Ignition Switch Recall - 09/09/2014
... 30 days. Submit the rental expense transaction in GWM to ensure timely reimbursement from GM. A new job card may be opened for each 30-day rental cycle.- The max number of rental days allowed by GWM is 99 days. If the rental term exceeds 99 days, enter...
Warranty 101 - 10/31/2014
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. Owners may deny completion of the recall in order to maintain the vehicle in its original, from the factory,...
OE Batteries - 09/03/2015
GM has released a bulletin that provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM...
Courtesy Transportation - 02/27/2020
... warranty), Hybrid warranty (excluding Voltec warranty), and Field Action (Recall) repairs when the vehicle is still under the Bumper-to-Bumper warranty or the recall is Powertrain related and the vehicle is still under the Powertrain Warranty. Courtesy...
E-Labor Operation - 05/28/2020
... engine light on, a normal DTC scan should be performed. When viewing the DTC display screen, a new yellow MIL symbol may be seen next to certain DTCs. If the causal DTC was emissions related, as identified by the MIL symbol next to the code, document...
Battery Notes - 11/25/2020
... recharging, swapping or replacement due to lack of maintenance is not covered by the New Vehicle Limited Warranty during the period of Service Agent inventory storage. Battery replacement requires a copy of the DCBS or GR8 Test Report showing the Replace...
Damage that is not Considered Transportation Damage - 07/30/2020
All new vehicles delivered to dealerships from General Motors require an inspection while the carrier driver is still present at the dealership. If damage is found, or there is a missing component, it must be noted on the electronic or paper delivery...
March 2019 Recall Update - 02/21/2019
... provides updated information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles. Special Coverage 15114A: MIL Lamp On/Glow Plug Heater Inoperative: The special coverage bulletin affects certain 2010-2012 Chevrolet Express,...
Chemical Spotting and Rail Dust - 07/30/2019
... a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time of carrier delivery to the dealership, development of the condition while in new vehicle inventory,...
Reject of the Month - 03/26/2018
A new 2018 Chevrolet Camaro was delivered to a dealership in the southwest with green overspray over the entire vehicle. The carrier noted on the delivery receipt that the vehicle was inspected prior to loading and found to have overspray from the rail...
Chemical Spotting and Rail Dust - 07/25/2017
... a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time of carrier delivery to the dealership, development of the condition while in new vehicle inventory,...
Emissions - 05/22/2017
... for car and light duty truck is 2/24,000; components are automatically covered under the longer New Vehicle bumper-to-bumper warranty coverage period. Federal Emissions coverage for light duty trucks with heavy duty gasoline engines or heavy duty 6.6L...
Warranty Administration Resource Center - 04/23/2018
The new Warranty Administration Resource Center application in GlobalConnect has launched. Launch the new app from the App Center, or access it directly from the Service and Parts Department pages. All of the tools you were accustomed to in the...
Service Policies & Procedures Recent Updates - 01/11/2016
... may be blocked as well. 2.2.1 - Transaction Submission Filing Time Limits: This may be good news to some: GM has changed the transaction submission filing time limit from 60 days to 180 days. Back in September of 2010, GM changed from 180 days to 60...
Special Instructions: Recall 15240 - 02/02/2016
... of the lift gate. If the open lift gate unexpectedly falls, injury could occur. After the new programming is installed, the technician must verify the function of the lift gate. If the lift gate functions properly, insure that both lift gate struts...
Policy Repair Guidelines - 01/23/2017
... are key factors to look at: Close to vehicle or component’s warranty expiration Loyal GM new vehicle customer and/or service customer Original owner Repeat repairs related to the current vehicle issue Type of repair High incurred customer...
Customer Assistance - 04/28/2015
When a customer experiences an issue or concern with their vehicle, the Warranty and Owner Assistance Information booklet provides the customer with steps that may be taken to resolve the issue. The booklet states that customer satisfaction and goodwill...
Forum - 01/28/2022
... will have a different operation code. Alternatively, if we presume that the labor time guide for a newer model vehicle has some gaps and flaws I would agree with my colleague and H route the claim with the explanation that you outlined in your case....
Forum - 06/01/2023
Scanning every vehicle that comes into the service drive will help prevent missing any vehicles for which a dongle device scan is needed. The dongle scan is required on every warranty transaction with few exceptions. The exception process allows for resubmission...
Approved PDI Fluid Adds - 10/28/2022
During a new car inspection, washer fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable...
January 2023 Recall Update - 01/04/2023
... Retrofit with RPO R8V: Certain 2023 Buick Enclave, 2022-23 Chevrolet Camaro, Silverado 1500 New, Silverado 2500HD/3500HD, Traverse, GMC Sierra 1500 New, Sierra 2500HD/3500HD, 2022 Chevrolet Colorado, and GMC Canyon may have been manufactured and shipped...
... more rental days for Chevrolet, Buick, and GMC vehicles, and three or more days for Cadillac. The new requirement is that service management must only approve rental in excess of three days for all franchises. Rental days over five require GM authorization....
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
The CPCM program has been continued for all 2014 model year Cadillac vehicles. Every 2014 Cadillac receives certain maintenance services for the first 4 years or 50,000 miles of vehicle operation. Those services include oil changes, tire rotations, engine...
Ignition Switch KEY Points - 06/06/2014
... is 30 days to ensure payment and to avoid having to route the transaction for review. A new transaction should be created every 30 days for extended rentals.Confirm that the rental per day charge is accurate. GM DRAC vehicles are reimbursed...
Keys for Life Program - 06/02/2015
... in late March. Some dealers are beginning to receive customer requests for this program on vehicles that have already had the ignition lock cylinder and ignition key recall replacement performed. Each of the recall bulletins (13454, 14063, 14092, 14113...
The Ignition Switch Recall - 09/09/2014
... 30 days. Submit the rental expense transaction in GWM to ensure timely reimbursement from GM. A new job card may be opened for each 30-day rental cycle.- The max number of rental days allowed by GWM is 99 days. If the rental term exceeds 99 days, enter...
Warranty 101 - 10/31/2014
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. Owners may deny completion of the recall in order to maintain the vehicle in its original, from the factory,...
OE Batteries - 09/03/2015
GM has released a bulletin that provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM...
Courtesy Transportation - 02/27/2020
... warranty), Hybrid warranty (excluding Voltec warranty), and Field Action (Recall) repairs when the vehicle is still under the Bumper-to-Bumper warranty or the recall is Powertrain related and the vehicle is still under the Powertrain Warranty. Courtesy...
E-Labor Operation - 05/28/2020
... engine light on, a normal DTC scan should be performed. When viewing the DTC display screen, a new yellow MIL symbol may be seen next to certain DTCs. If the causal DTC was emissions related, as identified by the MIL symbol next to the code, document...
Battery Notes - 11/25/2020
... recharging, swapping or replacement due to lack of maintenance is not covered by the New Vehicle Limited Warranty during the period of Service Agent inventory storage. Battery replacement requires a copy of the DCBS or GR8 Test Report showing the Replace...
Damage that is not Considered Transportation Damage - 07/30/2020
All new vehicles delivered to dealerships from General Motors require an inspection while the carrier driver is still present at the dealership. If damage is found, or there is a missing component, it must be noted on the electronic or paper delivery...
March 2019 Recall Update - 02/21/2019
... provides updated information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles. Special Coverage 15114A: MIL Lamp On/Glow Plug Heater Inoperative: The special coverage bulletin affects certain 2010-2012 Chevrolet Express,...
Chemical Spotting and Rail Dust - 07/30/2019
... a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time of carrier delivery to the dealership, development of the condition while in new vehicle inventory,...
Reject of the Month - 03/26/2018
A new 2018 Chevrolet Camaro was delivered to a dealership in the southwest with green overspray over the entire vehicle. The carrier noted on the delivery receipt that the vehicle was inspected prior to loading and found to have overspray from the rail...
Chemical Spotting and Rail Dust - 07/25/2017
... a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time of carrier delivery to the dealership, development of the condition while in new vehicle inventory,...
Emissions - 05/22/2017
... for car and light duty truck is 2/24,000; components are automatically covered under the longer New Vehicle bumper-to-bumper warranty coverage period. Federal Emissions coverage for light duty trucks with heavy duty gasoline engines or heavy duty 6.6L...
Warranty Administration Resource Center - 04/23/2018
The new Warranty Administration Resource Center application in GlobalConnect has launched. Launch the new app from the App Center, or access it directly from the Service and Parts Department pages. All of the tools you were accustomed to in the...
Service Policies & Procedures Recent Updates - 01/11/2016
... may be blocked as well. 2.2.1 - Transaction Submission Filing Time Limits: This may be good news to some: GM has changed the transaction submission filing time limit from 60 days to 180 days. Back in September of 2010, GM changed from 180 days to 60...
Special Instructions: Recall 15240 - 02/02/2016
... of the lift gate. If the open lift gate unexpectedly falls, injury could occur. After the new programming is installed, the technician must verify the function of the lift gate. If the lift gate functions properly, insure that both lift gate struts...
Policy Repair Guidelines - 01/23/2017
... are key factors to look at: Close to vehicle or component’s warranty expiration Loyal GM new vehicle customer and/or service customer Original owner Repeat repairs related to the current vehicle issue Type of repair High incurred customer...
Customer Assistance - 04/28/2015
When a customer experiences an issue or concern with their vehicle, the Warranty and Owner Assistance Information booklet provides the customer with steps that may be taken to resolve the issue. The booklet states that customer satisfaction and goodwill...
Forum - 01/28/2022
... will have a different operation code. Alternatively, if we presume that the labor time guide for a newer model vehicle has some gaps and flaws I would agree with my colleague and H route the claim with the explanation that you outlined in your case....
Forum - 06/01/2023
Scanning every vehicle that comes into the service drive will help prevent missing any vehicles for which a dongle device scan is needed. The dongle scan is required on every warranty transaction with few exceptions. The exception process allows for resubmission...
Approved PDI Fluid Adds - 10/28/2022
During a new car inspection, washer fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable...
January 2023 Recall Update - 01/04/2023
... Retrofit with RPO R8V: Certain 2023 Buick Enclave, 2022-23 Chevrolet Camaro, Silverado 1500 New, Silverado 2500HD/3500HD, Traverse, GMC Sierra 1500 New, Sierra 2500HD/3500HD, 2022 Chevrolet Colorado, and GMC Canyon may have been manufactured and shipped...
Rental Reimbursement - 11/21/2022
... constraints, they recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental agencies, both in the availability of vehicles and the higher-than-normal daily rental rate these companies are charging. GM...
Guidelines for Wheel Alignments - 10/25/2023
... vehicle’s suspension requires some time to reach normal operating position. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle came from the factory with incorrect alignment settings,...
August 2022 Recall Update - 07/27/2022
... bulletin affects certain 2021 Chevrolet Malibu, 2022 Chevrolet Blazer, Equinox, and Cadillac XT4 vehicles equipped with a power driver’s seat. Customer Satisfaction Recall N222360900 Extract Mode Upgrade; Chassis Position Sensor Correction:...
CPO Chevrolet Buick GMC Program - 08/22/2022
... as needed. Necessary warranty repairs that are covered under the terms of any eligible remaining New Vehicle Warranty should be completed during the certification process. Reconditioning, Customer Enthusiasm, and Policy adjustments are not allowed in...
Dealer Aftersales Empowerment Portal - 04/26/2022
... experience is compromised by either GM or a dealership inconvenience or an impactful vehicle service issue, a Goodwill offer may be made to turn the situation around. Once management has selected the desired Goodwill tool and reviewed applicable rules...
Bulletin Updates - 04/29/2021
... use the VIN scan feature to automatically populate the battery type. The bulletin also details the new Battery Maintenance Report located in the Maxis app. The report identifies vehicles in dealer inventory that require charging or moving. Bulletin...
Job Card Write-Up and Final Closeout - 05/26/2021
... or if the vehicle is returning at a later date for further diagnosis close the job card and open a new job card when the customer returns. This will alleviate issues with rejects for an excessive amount of time between the job card open/close dates. When...
Forum - 04/25/2018
... express conditions and warranties described previously. The coverage and benefits described under "New Vehicle Limited Warranty" are not extended or altered because of this special Hybrid Component Warranty. rmello: The coverage is listed as "Voltec...
Forum - 06/10/2019
The following information is from the New Vehicle Limited Warranty and Owner Assistance Information Manual (e.g. Document ID 4554772): (The first maintenance period is generally 7,500 miles). Maintenance All vehicles require periodic maintenance. Maintenance...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
A few resources: *Chevrolet Courtesy Transportation Program - newsletter article 12/2013 (available within the Newsletter PDF Archive, in the News tab) *Courtesy Transportation and Roadside Assistance Programs Bulletin 07-00-89-037 *Policy & Procedure...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
Excerpt from Policy & Procedure Article: 2.3.5 - Pre-Delivery Service on Government Delivered Vehicles... Service Agent may be called upon to participate in the pre-delivery inspection service for government vehicles that are GM direct sales through the...
Re: Transportation Damage Submissions - 02/06/2012
... only be authorized by the General Motors. Service Agents should contact GM Dealer Business Center New Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives CANNOT authorize...
Missed Revenue - Recalls - 02/24/2022
... agents should frequently check their stock vehicles for open recalls. Prior to the delivery of a new or used vehicle, an IVH must be performed to check for open recalls. GM provides open field action reporting within the Maxis application in GlobalConnect. Open...
Transportation Transactions: Submissions - 02/24/2021
... allows do not submit the transaction with GM Authorization; you will need to contact the New Vehicle Damage Group at 888-414-6322 for approval. Paint material allowance is claimed in the appropriate net item field and paint mix time is claimed in the...
What Would You Do? 07/08 - 07/25/2008
... When the customer returns to have the repairs performed, reference the original repair order on a new repair order. Attach a copy of the original repair order to the new repair order to support diagnostics. Pay the technician diagnostic time, charge...
Re: Rental Cars - 10/20/2008
... reimbursed at $42.00 a day for enterprise or dealer owner. FROM P&P: Reimbursement for a Rental Vehicle (except Cadillac/Hummer) - When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle up to a maximum of $42 (for...
Reimbursing Customers for Product Field Actions - 01/19/2012
... is a special coverage adjustment, customers are informed that they do not need to bring their vehicle to the dealership if they are not experiencing the condition described in the letter. If a customer brings their vehicle into the dealership for the...
2013 Policy & Procedure Update - 06/19/2013
... January 1, 2013, began offering the Certified Service Limited Lifetime Parts Warranty (LLPW). The new Limited Lifetime Parts Warranty is easier to explain to customers and does not include labour. There are twelve different parts eligible for the program....
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... oil change. However, since the customer is already in your dealership and the OLM system may be new to them, do the oil change but show the customer how to view the oil life remaining percentage and explain how it works. Be sure to document on the job...
Oil Consumption - 01/24/2013
Bulletin 10-06-01-008 provides a repair procedure for concerns with engine oil consumption with higher mileage vehicles and a service engine soon light and/or rough running engine. While some consumption is considered normal, if the vehicle is using more...
2013 National Certified Service Retail Plan - 01/24/2013
... The most significant change is that the $5 reimbursement for the use of dexos1 oil with 2011 and newer vehicles has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the $5 reimbursement for...
One13thirteen.com - 12/18/2012
A short teaser video has been released by GM to generate buzz for the redesigned 2014 Chevrolet Corvette. The new model will be unveiled on January 13, 2013, the night before the Detroit Auto Show. The design team says that the new version will be powered...
Reject of the Month - 08/30/2012
... in SI, confirming the necessity of an alignment after the repair.The warranty administrator knew that the transaction had to be corrected and could not be routed or self-authorized, based on error code 243. Rather than eliminate the additional time and...
Tire Pressure Monitors - 07/02/2012
Does your service department know that tire pressure monitors can be matched with the VIN of the vehicle it was installed on? This traceability process also takes into consideration whether wheel changes took place or accessory wheels were added. The...
GWM Enhancements - 03/08/2012
... timeout to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new pop-up window will appear, informing the user of the approaching system timeout. A live countdown will display how long the user has before the system...
... constraints, they recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental agencies, both in the availability of vehicles and the higher-than-normal daily rental rate these companies are charging. GM...
Guidelines for Wheel Alignments - 10/25/2023
... vehicle’s suspension requires some time to reach normal operating position. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle came from the factory with incorrect alignment settings,...
August 2022 Recall Update - 07/27/2022
... bulletin affects certain 2021 Chevrolet Malibu, 2022 Chevrolet Blazer, Equinox, and Cadillac XT4 vehicles equipped with a power driver’s seat. Customer Satisfaction Recall N222360900 Extract Mode Upgrade; Chassis Position Sensor Correction:...
CPO Chevrolet Buick GMC Program - 08/22/2022
... as needed. Necessary warranty repairs that are covered under the terms of any eligible remaining New Vehicle Warranty should be completed during the certification process. Reconditioning, Customer Enthusiasm, and Policy adjustments are not allowed in...
Dealer Aftersales Empowerment Portal - 04/26/2022
... experience is compromised by either GM or a dealership inconvenience or an impactful vehicle service issue, a Goodwill offer may be made to turn the situation around. Once management has selected the desired Goodwill tool and reviewed applicable rules...
Bulletin Updates - 04/29/2021
... use the VIN scan feature to automatically populate the battery type. The bulletin also details the new Battery Maintenance Report located in the Maxis app. The report identifies vehicles in dealer inventory that require charging or moving. Bulletin...
Job Card Write-Up and Final Closeout - 05/26/2021
... or if the vehicle is returning at a later date for further diagnosis close the job card and open a new job card when the customer returns. This will alleviate issues with rejects for an excessive amount of time between the job card open/close dates. When...
Forum - 04/25/2018
... express conditions and warranties described previously. The coverage and benefits described under "New Vehicle Limited Warranty" are not extended or altered because of this special Hybrid Component Warranty. rmello: The coverage is listed as "Voltec...
Forum - 06/10/2019
The following information is from the New Vehicle Limited Warranty and Owner Assistance Information Manual (e.g. Document ID 4554772): (The first maintenance period is generally 7,500 miles). Maintenance All vehicles require periodic maintenance. Maintenance...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
A few resources: *Chevrolet Courtesy Transportation Program - newsletter article 12/2013 (available within the Newsletter PDF Archive, in the News tab) *Courtesy Transportation and Roadside Assistance Programs Bulletin 07-00-89-037 *Policy & Procedure...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
Excerpt from Policy & Procedure Article: 2.3.5 - Pre-Delivery Service on Government Delivered Vehicles... Service Agent may be called upon to participate in the pre-delivery inspection service for government vehicles that are GM direct sales through the...
Re: Transportation Damage Submissions - 02/06/2012
... only be authorized by the General Motors. Service Agents should contact GM Dealer Business Center New Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives CANNOT authorize...
Missed Revenue - Recalls - 02/24/2022
... agents should frequently check their stock vehicles for open recalls. Prior to the delivery of a new or used vehicle, an IVH must be performed to check for open recalls. GM provides open field action reporting within the Maxis application in GlobalConnect. Open...
Transportation Transactions: Submissions - 02/24/2021
... allows do not submit the transaction with GM Authorization; you will need to contact the New Vehicle Damage Group at 888-414-6322 for approval. Paint material allowance is claimed in the appropriate net item field and paint mix time is claimed in the...
What Would You Do? 07/08 - 07/25/2008
... When the customer returns to have the repairs performed, reference the original repair order on a new repair order. Attach a copy of the original repair order to the new repair order to support diagnostics. Pay the technician diagnostic time, charge...
Re: Rental Cars - 10/20/2008
... reimbursed at $42.00 a day for enterprise or dealer owner. FROM P&P: Reimbursement for a Rental Vehicle (except Cadillac/Hummer) - When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle up to a maximum of $42 (for...
Reimbursing Customers for Product Field Actions - 01/19/2012
... is a special coverage adjustment, customers are informed that they do not need to bring their vehicle to the dealership if they are not experiencing the condition described in the letter. If a customer brings their vehicle into the dealership for the...
2013 Policy & Procedure Update - 06/19/2013
... January 1, 2013, began offering the Certified Service Limited Lifetime Parts Warranty (LLPW). The new Limited Lifetime Parts Warranty is easier to explain to customers and does not include labour. There are twelve different parts eligible for the program....
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... oil change. However, since the customer is already in your dealership and the OLM system may be new to them, do the oil change but show the customer how to view the oil life remaining percentage and explain how it works. Be sure to document on the job...
Oil Consumption - 01/24/2013
Bulletin 10-06-01-008 provides a repair procedure for concerns with engine oil consumption with higher mileage vehicles and a service engine soon light and/or rough running engine. While some consumption is considered normal, if the vehicle is using more...
2013 National Certified Service Retail Plan - 01/24/2013
... The most significant change is that the $5 reimbursement for the use of dexos1 oil with 2011 and newer vehicles has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the $5 reimbursement for...
One13thirteen.com - 12/18/2012
A short teaser video has been released by GM to generate buzz for the redesigned 2014 Chevrolet Corvette. The new model will be unveiled on January 13, 2013, the night before the Detroit Auto Show. The design team says that the new version will be powered...
Reject of the Month - 08/30/2012
... in SI, confirming the necessity of an alignment after the repair.The warranty administrator knew that the transaction had to be corrected and could not be routed or self-authorized, based on error code 243. Rather than eliminate the additional time and...
Tire Pressure Monitors - 07/02/2012
Does your service department know that tire pressure monitors can be matched with the VIN of the vehicle it was installed on? This traceability process also takes into consideration whether wheel changes took place or accessory wheels were added. The...
GWM Enhancements - 03/08/2012
... timeout to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new pop-up window will appear, informing the user of the approaching system timeout. A live countdown will display how long the user has before the system...
2013 Model Year Cadillac - 03/08/2012
The powertrain warranty on all Cadillac vehicles is being revised beginning with the 2013 model year. All 2013 Cadillac's will have a 6-year/70,000 mile Powertrain Warranty, rather than 5-year/100,000 miles. After much research it was found that the average...
30 MPG or Better - 05/02/2012
... sold achieved at least 30 mpg on the highway. Today that number is 40%. There are also several new fuel-economy leaders on the way, including the Chevrolet Spark, Cadillac ATS and the Buick Encore. By the end of 2012, GM will have all new or freshened...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
... that disclosure is provided in writing and a copy of the signed form be kept in either the New Vehicle Sales Jacket or the Vehicle History File.A copy of a disclosure form can be found in the Policies and Procedures manual, article 3.3.1. ...
Global Labour Code Transition - 03/11/2013
It goes without saying, but now is the time to begin preparing for the GLC transition in May of this year. Once the new GLC format goes into effect, all claims must be submitted using the new labour codes. Go through the warranty receivable schedule...
Camaro Z/28 - 05/14/2013
... high performance aerodynamics for more efficient cooling and stability at high speeds. The new Z/28 features a full aerodynamics package that creates downforce at speed, helping to make it the most track capable Camaro in history. The new model is lightweight...
EV - 05/14/2013
... vehicles. Marketing analysts learned early on that EV buyers tend to be early adopters and new technology enthusiasts. Because there aren't many of them, marketers have a big job to do to attract and educate the mass market consumers. Marketers are stressing...
Colorado Pickup - 11/17/2011
An all new version of the Colorado midsize pickup is scheduled to be built and sold in the United States. The new Colorado is based on an all new midsize truck architecture. In major markets where it will be sold, engineers will tailor the truck to meet...
Special Equipment Options - 11/17/2011
Certain components on police vehicles have been intentionally disabled. Dealers are not to enable these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle...
Saab - 01/19/2012
All new Saab vehicles are being sold "as is". Saab has suspended warranty coverage on all of its vehicles in North America. General Motors will pay the warranty costs for 2009 and older Saab models marketed by GM in the US and Canada.
Brake Squeal - 01/19/2012
GM is designing a new brake rotor with an embedded thin ring of metal that absorbs vibrations and dampens noise. The new technology could be in vehicles within 2-3 years. The technology could practically eliminate brake squeal. The design is called a...
Side Door Window Glass Chipping - 01/19/2012
... part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly request warranted side...
Connected Color Radio - 02/07/2012
Vehicle owners with the new Connected Color Radio (RPO UP9) may have concerns with the audio skipping, the audio stopping completely, and the next song not playing all while listening to Pandora. The dealer should not replace the radio for this concern....
The Economy & Paint Colors - 10/14/2011
... of silver or gray vehicles on the road. It may also simply be because the consumer truly likes the new silver, gray and black metallic paint colors. ...
2012 Sonic - 06/30/2011
GM has announced pricing for the new sub-compact vehicle, the Chevrolet Sonic. The new model will start at just under $15,000 when it hits dealer lots this fall. The Sonic will come standard with 10 airbags, power door locks, remote keyless entry and...
Recall Completion - 06/30/2011
... dollar transaction, the reasoning is justified in P&P, Article 6.1.3: In summary, whenever a vehicle subject to a product field action enters your vehicle inventory, or is at the Service Agent for service in the future, you must take the steps necessary...
Recall 11054 - 06/08/2011
... requires the replacement of both Exhaust Gas Temperature Sensors (position 1 & 2) on select vehicles with the 6.6L V8 Duramax Diesel Engine.Failure to replace both sensors could result in reduced engine performance and emissions control that the...
Special Coverage 10183 - 09/16/2010
Power Steering Assist: Bulletin update to notify approximately 13,000 Chevrolet Malibu owners that their vehicle is not included in the special coverage population. This affected certain 2008 vehicles equipped with a V6 engine that are not equipped with...
Noncompliance Recall 10292 - 10/13/2010
Occupant Crash Protection: This recall has been issued to ensure conformity to the Federal Motor Vehicle Standard for Occupant Crash Protection. Certain 2009-2010 Cadillac CTS All Wheel Drive and 2009-2010 Cadillac CTS-V vehicles may require modifications...
Upcoming Safety Recall 10323 - 10/13/2010
... A potential power steering line leak is the cause for this recall on certain 2010 Cadillac SRX vehicles equipped with a 2.8L or a 3.0L gas engine. The condition is caused by a crimp during the manufacturing process damaging the line. Dealers are to replace...
Customer Satisfaction Recall 09237C - 08/10/2010
... a revision to the Parts Information section. The service kit required for the repair on AWD vehicles in now available from GM Customer Care and Aftersales. The product enhancements affect certain 2010 Cadillac SRX vehicles. Dealers are to install a service...
The Volt's 8/100,000 Battery Warranty - 08/10/2010
... Volt will initially be sold late this year in Michigan, California, Washington, DC, Austin, TX and New York City. The vehicle will get up to 40 miles on electric power alone. ...
Diesel Exhaust Fluid - 08/10/2010
Bulletin 10-00-89-012 New Model Features and Service Guide for the 2011 Chevrolet 2500HD-3500HD and the 2011 GMC Sierra 2500HF-3500HD provides a description of the vehicle's Diesel Exhaust Fluid system (part of the Exhaust Aftertreatment System). The...
Customer Satisfaction Recall 10309 - 12/24/2010
Power Steering Leak: Certain Cadillac SRX vehicles may have a condition in which the power steering gear return line may wear, possibly resulting in a power steering fluid leak. This condition affects approximately 40,000 vehicles. Dealers are to install...
Special Coverage 10250 - 02/23/2011
... special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and 2008 Chevrolet Express, Silverado and GMC Savana, Sierra vehicles equipped with a 4.3L engine. The condition is...
Chevrolet Volt - 11/18/2010
With production beginning in November, the Volt should be arriving in select markets soon, starting with metro New York, Washington DC, and Austin; then into Michigan, the remainder of New York and Texas. The Volt is a fully electric vehicle with a range...
The powertrain warranty on all Cadillac vehicles is being revised beginning with the 2013 model year. All 2013 Cadillac's will have a 6-year/70,000 mile Powertrain Warranty, rather than 5-year/100,000 miles. After much research it was found that the average...
30 MPG or Better - 05/02/2012
... sold achieved at least 30 mpg on the highway. Today that number is 40%. There are also several new fuel-economy leaders on the way, including the Chevrolet Spark, Cadillac ATS and the Buick Encore. By the end of 2012, GM will have all new or freshened...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
... that disclosure is provided in writing and a copy of the signed form be kept in either the New Vehicle Sales Jacket or the Vehicle History File.A copy of a disclosure form can be found in the Policies and Procedures manual, article 3.3.1. ...
Global Labour Code Transition - 03/11/2013
It goes without saying, but now is the time to begin preparing for the GLC transition in May of this year. Once the new GLC format goes into effect, all claims must be submitted using the new labour codes. Go through the warranty receivable schedule...
Camaro Z/28 - 05/14/2013
... high performance aerodynamics for more efficient cooling and stability at high speeds. The new Z/28 features a full aerodynamics package that creates downforce at speed, helping to make it the most track capable Camaro in history. The new model is lightweight...
EV - 05/14/2013
... vehicles. Marketing analysts learned early on that EV buyers tend to be early adopters and new technology enthusiasts. Because there aren't many of them, marketers have a big job to do to attract and educate the mass market consumers. Marketers are stressing...
Colorado Pickup - 11/17/2011
An all new version of the Colorado midsize pickup is scheduled to be built and sold in the United States. The new Colorado is based on an all new midsize truck architecture. In major markets where it will be sold, engineers will tailor the truck to meet...
Special Equipment Options - 11/17/2011
Certain components on police vehicles have been intentionally disabled. Dealers are not to enable these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle...
Saab - 01/19/2012
All new Saab vehicles are being sold "as is". Saab has suspended warranty coverage on all of its vehicles in North America. General Motors will pay the warranty costs for 2009 and older Saab models marketed by GM in the US and Canada.
Brake Squeal - 01/19/2012
GM is designing a new brake rotor with an embedded thin ring of metal that absorbs vibrations and dampens noise. The new technology could be in vehicles within 2-3 years. The technology could practically eliminate brake squeal. The design is called a...
Side Door Window Glass Chipping - 01/19/2012
... part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly request warranted side...
Connected Color Radio - 02/07/2012
Vehicle owners with the new Connected Color Radio (RPO UP9) may have concerns with the audio skipping, the audio stopping completely, and the next song not playing all while listening to Pandora. The dealer should not replace the radio for this concern....
The Economy & Paint Colors - 10/14/2011
... of silver or gray vehicles on the road. It may also simply be because the consumer truly likes the new silver, gray and black metallic paint colors. ...
2012 Sonic - 06/30/2011
GM has announced pricing for the new sub-compact vehicle, the Chevrolet Sonic. The new model will start at just under $15,000 when it hits dealer lots this fall. The Sonic will come standard with 10 airbags, power door locks, remote keyless entry and...
Recall Completion - 06/30/2011
... dollar transaction, the reasoning is justified in P&P, Article 6.1.3: In summary, whenever a vehicle subject to a product field action enters your vehicle inventory, or is at the Service Agent for service in the future, you must take the steps necessary...
Recall 11054 - 06/08/2011
... requires the replacement of both Exhaust Gas Temperature Sensors (position 1 & 2) on select vehicles with the 6.6L V8 Duramax Diesel Engine.Failure to replace both sensors could result in reduced engine performance and emissions control that the...
Special Coverage 10183 - 09/16/2010
Power Steering Assist: Bulletin update to notify approximately 13,000 Chevrolet Malibu owners that their vehicle is not included in the special coverage population. This affected certain 2008 vehicles equipped with a V6 engine that are not equipped with...
Noncompliance Recall 10292 - 10/13/2010
Occupant Crash Protection: This recall has been issued to ensure conformity to the Federal Motor Vehicle Standard for Occupant Crash Protection. Certain 2009-2010 Cadillac CTS All Wheel Drive and 2009-2010 Cadillac CTS-V vehicles may require modifications...
Upcoming Safety Recall 10323 - 10/13/2010
... A potential power steering line leak is the cause for this recall on certain 2010 Cadillac SRX vehicles equipped with a 2.8L or a 3.0L gas engine. The condition is caused by a crimp during the manufacturing process damaging the line. Dealers are to replace...
Customer Satisfaction Recall 09237C - 08/10/2010
... a revision to the Parts Information section. The service kit required for the repair on AWD vehicles in now available from GM Customer Care and Aftersales. The product enhancements affect certain 2010 Cadillac SRX vehicles. Dealers are to install a service...
The Volt's 8/100,000 Battery Warranty - 08/10/2010
... Volt will initially be sold late this year in Michigan, California, Washington, DC, Austin, TX and New York City. The vehicle will get up to 40 miles on electric power alone. ...
Diesel Exhaust Fluid - 08/10/2010
Bulletin 10-00-89-012 New Model Features and Service Guide for the 2011 Chevrolet 2500HD-3500HD and the 2011 GMC Sierra 2500HF-3500HD provides a description of the vehicle's Diesel Exhaust Fluid system (part of the Exhaust Aftertreatment System). The...
Customer Satisfaction Recall 10309 - 12/24/2010
Power Steering Leak: Certain Cadillac SRX vehicles may have a condition in which the power steering gear return line may wear, possibly resulting in a power steering fluid leak. This condition affects approximately 40,000 vehicles. Dealers are to install...
Special Coverage 10250 - 02/23/2011
... special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and 2008 Chevrolet Express, Silverado and GMC Savana, Sierra vehicles equipped with a 4.3L engine. The condition is...
Chevrolet Volt - 11/18/2010
With production beginning in November, the Volt should be arriving in select markets soon, starting with metro New York, Washington DC, and Austin; then into Michigan, the remainder of New York and Texas. The Volt is a fully electric vehicle with a range...
Safety Recall 10323 - 12/24/2010
Power Steering Leak-Replace Power Steering Line: Approximately 3,000 Cadillac SRX vehicles may develop a power steering fluid leak due to a damaged power steering pressure line. Dealers are to inspect (using a special gauge tool), and if necessary, replace...
Customer Satisfaction Recall 10257A - 11/18/2010
Brake Pressure Modulator Valve Malfunction: Approximately 5,000 Buick LaCrosse vehicles were built with a brake pressure modulator valve that contains a pressure relief valve that may not conform to GM specifications under certain antilock braking events....
Customer Satisfaction Recall 09241B - 11/18/2010
... Chevrolet Tahoe and GMC Yukon; and 2009 Cadillac Escalade, Chevrolet Silverado and GMC Sierra vehicles equipped with a two mode hybrid transmission has been extended to October 31, 2011. Involved vehicles may have a condition in which excessive pressure...
Wireless Charging Systems - 10/13/2010
Delphi is in the process of developing a wireless charging system for hybrid and electric vehicles. The system would allow the driver to park an electric or hybrid vehicle over a pad that wirelessly transfers power to a receiver on the vehicle. The system...
Emission Recall 10402 - 02/23/2011
Chassis Harness Wired Incorrectly: Recall 10402 was issued in January and involves approximately 1,700 vehicles. Involved vehicles may be releasing air pollutants in excess of standard due to an incorrectly wired chassis harness. Dealers are to inspect...
Upcoming Noncompliance Recall 11057 - 03/10/2011
HVAC System Function: Certain 2011 Buick LaCrosse and Cadillac SRX vehicles may not conform to the Federal Motor Vehicle Safety Standard for the windshield defrosting and defogging systems. Software in the Electronic Climate Control module may disable...
End of the Line - 02/23/2011
... the final model year for the Lucerne. Production will end in June 2011. Buick is moving to bring new, modern luxury vehicles to the market, as witnessed by the unveiling of the new Verano at the North American International Auto Show. ...
Safety Recall 10426D - 01/19/2011
... The pin could fracture and come displaced within the rear axle. Dealers are to install a new rear axle cross pin. Several thousand vehicles are involved. The black spray paint used with the repair is to be claimed in the net item field, not to exceed...
Customer Satisfaction Recall 11004 - 01/19/2011
... Body Control Module: Recall 11004 was issued in early January and involves approximately 9,600 vehicles. Involved vehicles may have an incorrect calibration in the BCM causing interior backlighting in the instrument panel to illuminate continuously causing...
Safety Recall 11027 - 02/23/2011
... and contact them advising them not to drive the vehicle. The dealers must then install a new rear axle cross pin. Transactions for vehicles involved in this recall are to be submitted as ZREG with the appropriate "T" operation from the recall notice...
Customer Satisfaction Program 11034 - 04/12/2011
Service Air Bag Message-Replace Connectors: Approximately 52,000 vehicles are involved in the recall to inspect and, if necessary, replace the front seat mounted side impact air bag connectors. The recall involves certain 2010 Chevrolet Malibu and Pontiac...
Noncompliance Recall 11057A - 04/12/2011
HVAC System Function: Certain 2011 Buick LaCrosse and Cadillac SRX vehicles may not conform to the Federal Motor Vehicle Safety Standard for the windshield defrosting and defogging systems. Software in the Electronic Climate Control module may disable...
VIN Too Old? No Labour Operations Available - 04/12/2011
... should help reduce this frustration. Occasionally, service departments encounter an older vehicle that has an open campaign or recall that needs to be addressed. Some model years, especially older model years, may no longer be supported in GWM. This...
Special Policy Coverage 09275 - 03/11/2010
... Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, Tennessee, Texas and 2007 model year Cobalt and Pontiac G5 vehicles registered in Alabama, Arkansas, Georgia, Hawaii,...
Special Coverage Adjustment 09275A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: The special policy has been updated to include additional vehicles. The policy involves certain Chevrolet Cobalt, Pontiac G4 and Pontiac G5 vehicles that may have a fuel leak concern. The dealer...
GM Certified Used - 03/11/2010
The GM Certified Used family recently announced the addition of Saturn models to the certified vehicle line up. Through the program Saturn vehicles come equipped with a 12/12 bumper-to-bumper warranty. In addition, certified used Saturn vehicles also...
Safety Recall 09230B - 06/07/2010
... in the recall. The transparent roof panel is not involved in the recall. Dealers are to install a new design roof panel on involved vehicles. The recall applies to certain 2005-2007 Chevrolet Corvette models with a removable body color roof and 2006-2007...
Customer Satisfaction Recall 10085A - 07/02/2010
... - Reroute Wire Harness/Replace Connectors: This recall has been revised to include delivered vehicles. The recall applies to certain 2010 Chevrolet Malibu and Pontiac G6 vehicles. Involved vehicles may experience wear which could lead to corrosion in...
Customer Satisfaction Recall 08312A - 08/10/2010
... separate from its retainer bracket near the top edge of the windshield. Dealers are to install a new design retainer bracket....
Special Coverage 10183 - 08/10/2010
Power Steering Assist: Approximately 651,000 vehicles equipped with electric power steering may experience a loss of power steering assist. This condition is caused by electrical input signals within the steering column assembly. The recall involves certain...
Components and Systems - 02/04/2010
... there are a vast amount of options, features and different types of components available within a vehicle build. Just when you think you are on a roll processing a claim, you have to stop and check... is it four wheel drive? Is there a skid plate? What...
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Help! I have an 2008 Uplander VIN#1GNDV23W18D132694 that changed fuel and didn't drive the vehicle for the 7 miles. Of course, the check engine light came on. My tech had to drain fuel and refuel (enough that the vehicle recognized a refueling event)...
MISSING REMOTES TRANSPORTATION ISSUE - 09/22/2008
WHAT IS THE PROCEDURE FOR SUBMITTING A CLAIM FOR MISSING REMOTES WHEN THE VEHICLE WAS TRANSPORTED
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
What kind of vehicle?
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
THATS WHAT I THOUGHT BUT THIS VEHICLE IS AN "ENGINE CODE V" WHICH IS NOT LISTED
Power Steering Leak-Replace Power Steering Line: Approximately 3,000 Cadillac SRX vehicles may develop a power steering fluid leak due to a damaged power steering pressure line. Dealers are to inspect (using a special gauge tool), and if necessary, replace...
Customer Satisfaction Recall 10257A - 11/18/2010
Brake Pressure Modulator Valve Malfunction: Approximately 5,000 Buick LaCrosse vehicles were built with a brake pressure modulator valve that contains a pressure relief valve that may not conform to GM specifications under certain antilock braking events....
Customer Satisfaction Recall 09241B - 11/18/2010
... Chevrolet Tahoe and GMC Yukon; and 2009 Cadillac Escalade, Chevrolet Silverado and GMC Sierra vehicles equipped with a two mode hybrid transmission has been extended to October 31, 2011. Involved vehicles may have a condition in which excessive pressure...
Wireless Charging Systems - 10/13/2010
Delphi is in the process of developing a wireless charging system for hybrid and electric vehicles. The system would allow the driver to park an electric or hybrid vehicle over a pad that wirelessly transfers power to a receiver on the vehicle. The system...
Emission Recall 10402 - 02/23/2011
Chassis Harness Wired Incorrectly: Recall 10402 was issued in January and involves approximately 1,700 vehicles. Involved vehicles may be releasing air pollutants in excess of standard due to an incorrectly wired chassis harness. Dealers are to inspect...
Upcoming Noncompliance Recall 11057 - 03/10/2011
HVAC System Function: Certain 2011 Buick LaCrosse and Cadillac SRX vehicles may not conform to the Federal Motor Vehicle Safety Standard for the windshield defrosting and defogging systems. Software in the Electronic Climate Control module may disable...
End of the Line - 02/23/2011
... the final model year for the Lucerne. Production will end in June 2011. Buick is moving to bring new, modern luxury vehicles to the market, as witnessed by the unveiling of the new Verano at the North American International Auto Show. ...
Safety Recall 10426D - 01/19/2011
... The pin could fracture and come displaced within the rear axle. Dealers are to install a new rear axle cross pin. Several thousand vehicles are involved. The black spray paint used with the repair is to be claimed in the net item field, not to exceed...
Customer Satisfaction Recall 11004 - 01/19/2011
... Body Control Module: Recall 11004 was issued in early January and involves approximately 9,600 vehicles. Involved vehicles may have an incorrect calibration in the BCM causing interior backlighting in the instrument panel to illuminate continuously causing...
Safety Recall 11027 - 02/23/2011
... and contact them advising them not to drive the vehicle. The dealers must then install a new rear axle cross pin. Transactions for vehicles involved in this recall are to be submitted as ZREG with the appropriate "T" operation from the recall notice...
Customer Satisfaction Program 11034 - 04/12/2011
Service Air Bag Message-Replace Connectors: Approximately 52,000 vehicles are involved in the recall to inspect and, if necessary, replace the front seat mounted side impact air bag connectors. The recall involves certain 2010 Chevrolet Malibu and Pontiac...
Noncompliance Recall 11057A - 04/12/2011
HVAC System Function: Certain 2011 Buick LaCrosse and Cadillac SRX vehicles may not conform to the Federal Motor Vehicle Safety Standard for the windshield defrosting and defogging systems. Software in the Electronic Climate Control module may disable...
VIN Too Old? No Labour Operations Available - 04/12/2011
... should help reduce this frustration. Occasionally, service departments encounter an older vehicle that has an open campaign or recall that needs to be addressed. Some model years, especially older model years, may no longer be supported in GWM. This...
Special Policy Coverage 09275 - 03/11/2010
... Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, Tennessee, Texas and 2007 model year Cobalt and Pontiac G5 vehicles registered in Alabama, Arkansas, Georgia, Hawaii,...
Special Coverage Adjustment 09275A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: The special policy has been updated to include additional vehicles. The policy involves certain Chevrolet Cobalt, Pontiac G4 and Pontiac G5 vehicles that may have a fuel leak concern. The dealer...
GM Certified Used - 03/11/2010
The GM Certified Used family recently announced the addition of Saturn models to the certified vehicle line up. Through the program Saturn vehicles come equipped with a 12/12 bumper-to-bumper warranty. In addition, certified used Saturn vehicles also...
Safety Recall 09230B - 06/07/2010
... in the recall. The transparent roof panel is not involved in the recall. Dealers are to install a new design roof panel on involved vehicles. The recall applies to certain 2005-2007 Chevrolet Corvette models with a removable body color roof and 2006-2007...
Customer Satisfaction Recall 10085A - 07/02/2010
... - Reroute Wire Harness/Replace Connectors: This recall has been revised to include delivered vehicles. The recall applies to certain 2010 Chevrolet Malibu and Pontiac G6 vehicles. Involved vehicles may experience wear which could lead to corrosion in...
Customer Satisfaction Recall 08312A - 08/10/2010
... separate from its retainer bracket near the top edge of the windshield. Dealers are to install a new design retainer bracket....
Special Coverage 10183 - 08/10/2010
Power Steering Assist: Approximately 651,000 vehicles equipped with electric power steering may experience a loss of power steering assist. This condition is caused by electrical input signals within the steering column assembly. The recall involves certain...
Components and Systems - 02/04/2010
... there are a vast amount of options, features and different types of components available within a vehicle build. Just when you think you are on a roll processing a claim, you have to stop and check... is it four wheel drive? Is there a skid plate? What...
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Help! I have an 2008 Uplander VIN#1GNDV23W18D132694 that changed fuel and didn't drive the vehicle for the 7 miles. Of course, the check engine light came on. My tech had to drain fuel and refuel (enough that the vehicle recognized a refueling event)...
MISSING REMOTES TRANSPORTATION ISSUE - 09/22/2008
WHAT IS THE PROCEDURE FOR SUBMITTING A CLAIM FOR MISSING REMOTES WHEN THE VEHICLE WAS TRANSPORTED
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
What kind of vehicle?
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
THATS WHAT I THOUGHT BUT THIS VEHICLE IS AN "ENGINE CODE V" WHICH IS NOT LISTED
POWERTRAIN - 07/28/2008
DOES THE POWERTRAIN WARRANTY APPLY TO ALL VEHICLES REGARDLESS OF 1ST OR 2ND OWNER? HOW ABOUT USED VEHICLES IN STOCK?
Re: PARTS REPLACEMENT - 09/03/2008
... B AUTH G. I ALWAYS USE AUTH B SINCE IT IS A SYSTEM DEFAULT THAT CAUSES THE REJECT "COVERED BY NEW VEHICLE WARRANTY" WHEN THE VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....
Re: GM CERTIFIED - 08/14/2008
http://gmcrc.dmotorworks.com/crc.html This link will take you the new gm cuv/cpo resource center.this is also can be found in gmglobal connect if you have access to "manage certified inventory" this a great site and will provide you with everything you...
Re: GLOBAL WARRANTY - 08/21/2008
The new Global Warranty system will be for everyone in the GM family. They will supposably be rolling it out in phases. I understand that Chevy will be the last phase in June 09 (originally Jan 09). The training IDLs on GM Training are ok. I have already...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
I am finding the powertrain coverage lookup very helpful. Thank you. I have used it several times.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
Powertrain coverage lookup--AWESOME!!!! I have used this several times & has been very helpful. Thank you!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/11/2009
I have a quick question about the powertrain coverage. My boss ahs me second guessing myself, but can i submit for a parts pick up from another dealer for a powertrain warranty covered repair? Anyone who may know, please let me know. Thanks!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Re: RPO - 06/15/2009
Should show on the vehicle build page of the VIS
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 05/07/2009
THANK YOU!
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/24/2009
REGARDLESS OF IF THE VEHICLE NEVER LEFT THE DEALERSHIP, IF THE REPAIR WAS COMPLETED AND THE CUSTOMER TOOK POSSESSION OF THE VEHICLE, THERE NEEDED TO BE A NEW WORK ORDER. CMA IS MY POLICY.
THE GOOD LORD AND GOOD CUSTOMERS - 04/21/2009
JUST WANTED TO SHARE THIS REMARKABLE STORY. KINDA RENEWS YOUR FAITH IN PEOPLES GOOD HEART AND THE GOOD LORD. WE HAD 2 CUSTOMERS IN OUR SERVICE LOUNGE, SERVICE ADVISOR WALKS IN AND ADVISES HIS CUSTOMER, AN ELDERLY LADY, THAT SHE HAS AN INTAKE LEAK ON HER...
Re: Injection pump special policy, T5550 - 04/08/2009
WHAT YEAR VEHICLE ARE YOU WORKING ON?
Re: Injection pump special policy, T5550 - 04/08/2009
What's the mileage on the vehicle?
Re: Claim type B versus Auth code B - 03/27/2009
Correct it is technically a repeat repair because the vehicle is still under factory warranty.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
BECKY --- REJECT CODE WAS "LD-LABOR OP DOES NOT APPLY TO VEHICLE (LABOR TIME)"
What is the correct procedure? - 02/10/2009
... warranty. Ordered part & Tech installed. When going to transfer a button from original switch to new, discovered unable to do so, & new part was missing the button. Essentially the first switch was sent to the dealership with a missing part. Tech...
Re: Service Update did not clear - 02/26/2009
HAVE NOTICED VEHICLES STILL LISTED AFTER A LIITLE RESEARCH FOUND THAT WE DEALER TRADED VEHICLE.AFTER AWHILE THEY DISAPPEAR FROM LIST.
Emissions Warranty Coverage - 07/21/2022
... light duty truck is 2 years or 24,000 miles; components are automatically covered under the longer New Vehicle bumper-to-bumper warranty coverage period. Federal Emissions coverage for light duty trucks with heavy duty gasoline engines or heavy duty...
Re: Key Fobs - 02/18/2008
Or, you could wait unitl the vehicle is sold. Order the fobs and bill programming to vehicle after it's in the customer name.
Re: FUEL COMPOSITION - 03/04/2008
THERE ARE NO SERVICE UPDATES ON THIS VEHICLE
Re: TRANSPORTATION CLAIMS - 03/05/2008
Is the new bulletin on dealerworld?
Re: FUEL TANK CAPACITY - 06/24/2008
You could check the owner's manual under vehicle specifications....
Re: GMVIS Changes - 06/02/2008
INTERESTING---WILL BE GREAT FOR VEHICLE VIS WHEN NEEDED. NOT ALL DOLLAR AMOUNTS SHOW UP FOR ALL VEHICLES
DOES THE POWERTRAIN WARRANTY APPLY TO ALL VEHICLES REGARDLESS OF 1ST OR 2ND OWNER? HOW ABOUT USED VEHICLES IN STOCK?
Re: PARTS REPLACEMENT - 09/03/2008
... B AUTH G. I ALWAYS USE AUTH B SINCE IT IS A SYSTEM DEFAULT THAT CAUSES THE REJECT "COVERED BY NEW VEHICLE WARRANTY" WHEN THE VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....
Re: GM CERTIFIED - 08/14/2008
http://gmcrc.dmotorworks.com/crc.html This link will take you the new gm cuv/cpo resource center.this is also can be found in gmglobal connect if you have access to "manage certified inventory" this a great site and will provide you with everything you...
Re: GLOBAL WARRANTY - 08/21/2008
The new Global Warranty system will be for everyone in the GM family. They will supposably be rolling it out in phases. I understand that Chevy will be the last phase in June 09 (originally Jan 09). The training IDLs on GM Training are ok. I have already...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
I am finding the powertrain coverage lookup very helpful. Thank you. I have used it several times.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
Powertrain coverage lookup--AWESOME!!!! I have used this several times & has been very helpful. Thank you!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/11/2009
I have a quick question about the powertrain coverage. My boss ahs me second guessing myself, but can i submit for a parts pick up from another dealer for a powertrain warranty covered repair? Anyone who may know, please let me know. Thanks!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Re: RPO - 06/15/2009
Should show on the vehicle build page of the VIS
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 05/07/2009
THANK YOU!
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/24/2009
REGARDLESS OF IF THE VEHICLE NEVER LEFT THE DEALERSHIP, IF THE REPAIR WAS COMPLETED AND THE CUSTOMER TOOK POSSESSION OF THE VEHICLE, THERE NEEDED TO BE A NEW WORK ORDER. CMA IS MY POLICY.
THE GOOD LORD AND GOOD CUSTOMERS - 04/21/2009
JUST WANTED TO SHARE THIS REMARKABLE STORY. KINDA RENEWS YOUR FAITH IN PEOPLES GOOD HEART AND THE GOOD LORD. WE HAD 2 CUSTOMERS IN OUR SERVICE LOUNGE, SERVICE ADVISOR WALKS IN AND ADVISES HIS CUSTOMER, AN ELDERLY LADY, THAT SHE HAS AN INTAKE LEAK ON HER...
Re: Injection pump special policy, T5550 - 04/08/2009
WHAT YEAR VEHICLE ARE YOU WORKING ON?
Re: Injection pump special policy, T5550 - 04/08/2009
What's the mileage on the vehicle?
Re: Claim type B versus Auth code B - 03/27/2009
Correct it is technically a repeat repair because the vehicle is still under factory warranty.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
BECKY --- REJECT CODE WAS "LD-LABOR OP DOES NOT APPLY TO VEHICLE (LABOR TIME)"
What is the correct procedure? - 02/10/2009
... warranty. Ordered part & Tech installed. When going to transfer a button from original switch to new, discovered unable to do so, & new part was missing the button. Essentially the first switch was sent to the dealership with a missing part. Tech...
Re: Service Update did not clear - 02/26/2009
HAVE NOTICED VEHICLES STILL LISTED AFTER A LIITLE RESEARCH FOUND THAT WE DEALER TRADED VEHICLE.AFTER AWHILE THEY DISAPPEAR FROM LIST.
Emissions Warranty Coverage - 07/21/2022
... light duty truck is 2 years or 24,000 miles; components are automatically covered under the longer New Vehicle bumper-to-bumper warranty coverage period. Federal Emissions coverage for light duty trucks with heavy duty gasoline engines or heavy duty...
Re: Key Fobs - 02/18/2008
Or, you could wait unitl the vehicle is sold. Order the fobs and bill programming to vehicle after it's in the customer name.
Re: FUEL COMPOSITION - 03/04/2008
THERE ARE NO SERVICE UPDATES ON THIS VEHICLE
Re: TRANSPORTATION CLAIMS - 03/05/2008
Is the new bulletin on dealerworld?
Re: FUEL TANK CAPACITY - 06/24/2008
You could check the owner's manual under vehicle specifications....
Re: GMVIS Changes - 06/02/2008
INTERESTING---WILL BE GREAT FOR VEHICLE VIS WHEN NEEDED. NOT ALL DOLLAR AMOUNTS SHOW UP FOR ALL VEHICLES
RPO CODES - 06/05/2008
IS THERE ANYWHERE WE CAN FIND A DOCUMENTED DETAIL OF ALL RPO CODES ON A VEHICLE ????
Re: RPO CODES - 06/06/2008
If you go into SI and put in the vehicle, go to Service Manual/Bulletins, General Information, General Information, Introduction, you will find the RPO list for the vehicles there. =-)
GM "STEERING SHAFT" CONCERN - 05/07/2008
JUST CHECKING TO SEE WHAT EVERYONE ELSE DOES.... ON VEHICLES WITH STEERING SHAFT REPLACEMENT, DUE TO GM ON-GOING PROBLEM WITH THE SHAFTS... WHEN A VEHICLE IS NOW OUT OF GM WARRANTY & INTO THEIR GMPP WARRANTY - DO YOU PROCESS THRU AS A GOODWILL GM CLAIM...
Re: USED CAR - BATTERY - 02/02/2012
... do so may overload or damage the PCM or other electronic components. Transactioning Instruction: New Car In Stock / Demo (Less than 30 days) In the case a battery is determined defective while in your Service Agent Stock or while in Demo service less...
Re: GM Dealer Rent-A-Car - 04/06/2012
... - Courtesy Transportation and Roadside Assistance Programs Reimbursement for a Rental Vehicle - Tier 1 (All GM Brands/Models, except Cadillac): When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle up to a maximum...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: Wheel Refinishing Shipping Charges?? - 08/02/2011
MARK CHECK BULLETIN 99-08-51-007E THERE IS AN ARTICLE IN THE APRIL 2011 NEWSLETTER..
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
thats a new one on me too , yea keep us posted if you find out..
Business Choice - 09/14/2011
... program? Do I need to submit a zset for all of the accessories chosen and installed on these vehicles for this? One vehicle has 7 different accessories and I don't see them on the vehicle build. Even my service manager doesn't seem too sure about...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
I am not familiar with this maintenance package for GM certified vehicles. Do all the GM certified vehicles have this? How do you submit for warranty to get paid for the oil changes, or do you not submit? We just started doing GM certified vehicles...
Recall 09132 - Power steering hose leak - 09/20/2011
I have a vehicle that came through the shop with this recall. We inspected the vehicle and it already has the new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the...
add accessories to build - 09/26/2011
I'm new to warranty, and global... how do I add accessories to the vehicle build? Thanks in advance!
Re: Service Call - 11/21/2011
Thanks for the info , learn something new everyday on here i like that.
2012 PDI TIMES - 11/21/2011
Does anyone know where in maybe globalconnect that i can the updated pdi times for 2012 vehicles.They have changed and i would like to know the new times
RENTALS - 02/02/2011
COULD ANYONE TELL ME IF A USED CAR LIMITED WARRANTY IS ELIGBLE FOR A RENTAL VEHICLE?
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
LOOKING THRU SOME OLD NEWSLETTERS, LABOR OPERATION OU ARE LOOKING FOR IS Z7092
Re: Shuttle Service - 11/23/2010
Z1000, I found it in Warranty newsletter from May 2010
Re: recall 10153 - 12/08/2010
it would be like the dealer doing their own vehicles so i would say no..
Re: Customer Goodwill actions - 07/13/2011
I thought it was Z7091 to reimburse for a monthly vehicle payment.
Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: Parts purchased locally. global pays less. - 10/29/2010
... Service Managers, Warranty Administrators In an effort to assist with the transition to the new Global Warranty Management (GWM), Warranty Operations periodically issues clarification bulletins to address transaction processing questions that we are...
Re: Z2237 COUPON - 10/07/2010
they have a new one that is good until December 31
ADP System - 02/03/2010
Anybody using ADP....I am switching to new ADP system and have warranty concerns?
Re: TRANSPORTATION DAMAGE - 02/09/2010
IS THIS SOMETHING EXTRA ON THE WEBSITE OR SHOULD I HAVE GOTTEN IT WITH THE NEWSLETTER???
IS THERE ANYWHERE WE CAN FIND A DOCUMENTED DETAIL OF ALL RPO CODES ON A VEHICLE ????
Re: RPO CODES - 06/06/2008
If you go into SI and put in the vehicle, go to Service Manual/Bulletins, General Information, General Information, Introduction, you will find the RPO list for the vehicles there. =-)
GM "STEERING SHAFT" CONCERN - 05/07/2008
JUST CHECKING TO SEE WHAT EVERYONE ELSE DOES.... ON VEHICLES WITH STEERING SHAFT REPLACEMENT, DUE TO GM ON-GOING PROBLEM WITH THE SHAFTS... WHEN A VEHICLE IS NOW OUT OF GM WARRANTY & INTO THEIR GMPP WARRANTY - DO YOU PROCESS THRU AS A GOODWILL GM CLAIM...
Re: USED CAR - BATTERY - 02/02/2012
... do so may overload or damage the PCM or other electronic components. Transactioning Instruction: New Car In Stock / Demo (Less than 30 days) In the case a battery is determined defective while in your Service Agent Stock or while in Demo service less...
Re: GM Dealer Rent-A-Car - 04/06/2012
... - Courtesy Transportation and Roadside Assistance Programs Reimbursement for a Rental Vehicle - Tier 1 (All GM Brands/Models, except Cadillac): When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle up to a maximum...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: Wheel Refinishing Shipping Charges?? - 08/02/2011
MARK CHECK BULLETIN 99-08-51-007E THERE IS AN ARTICLE IN THE APRIL 2011 NEWSLETTER..
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
thats a new one on me too , yea keep us posted if you find out..
Business Choice - 09/14/2011
... program? Do I need to submit a zset for all of the accessories chosen and installed on these vehicles for this? One vehicle has 7 different accessories and I don't see them on the vehicle build. Even my service manager doesn't seem too sure about...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
I am not familiar with this maintenance package for GM certified vehicles. Do all the GM certified vehicles have this? How do you submit for warranty to get paid for the oil changes, or do you not submit? We just started doing GM certified vehicles...
Recall 09132 - Power steering hose leak - 09/20/2011
I have a vehicle that came through the shop with this recall. We inspected the vehicle and it already has the new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the...
add accessories to build - 09/26/2011
I'm new to warranty, and global... how do I add accessories to the vehicle build? Thanks in advance!
Re: Service Call - 11/21/2011
Thanks for the info , learn something new everyday on here i like that.
2012 PDI TIMES - 11/21/2011
Does anyone know where in maybe globalconnect that i can the updated pdi times for 2012 vehicles.They have changed and i would like to know the new times
RENTALS - 02/02/2011
COULD ANYONE TELL ME IF A USED CAR LIMITED WARRANTY IS ELIGBLE FOR A RENTAL VEHICLE?
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
LOOKING THRU SOME OLD NEWSLETTERS, LABOR OPERATION OU ARE LOOKING FOR IS Z7092
Re: Shuttle Service - 11/23/2010
Z1000, I found it in Warranty newsletter from May 2010
Re: recall 10153 - 12/08/2010
it would be like the dealer doing their own vehicles so i would say no..
Re: Customer Goodwill actions - 07/13/2011
I thought it was Z7091 to reimburse for a monthly vehicle payment.
Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: Parts purchased locally. global pays less. - 10/29/2010
... Service Managers, Warranty Administrators In an effort to assist with the transition to the new Global Warranty Management (GWM), Warranty Operations periodically issues clarification bulletins to address transaction processing questions that we are...
Re: Z2237 COUPON - 10/07/2010
they have a new one that is good until December 31
ADP System - 02/03/2010
Anybody using ADP....I am switching to new ADP system and have warranty concerns?
Re: TRANSPORTATION DAMAGE - 02/09/2010
IS THIS SOMETHING EXTRA ON THE WEBSITE OR SHOULD I HAVE GOTTEN IT WITH THE NEWSLETTER???
Re: RENTALS - 02/11/2010
Does anyone know where the parameters are for rental vehicles (age of vehicles)? We have a fleet of loaner cars for rental, however, how old can the rental vehicle be to get reimbursed under warranty? I have been looking in the GM policies, but I cannot...
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
If the vehicle is 10 yrs old it's necessary to flag as vin not on file.
On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
First day on global,just have some questions on coding with the new GW codes..
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
special policy #07187C - 12/16/2009
We have a 2004 Cadillac Escalade for the speedo not reading correctly, vehicle has 55,866 miles. The special policy cover these vehicles between 70 & 80,000 miles, the factory warranty expired in 2008. Is the customer responsible for the cluster do to...
Global Warranty - 10/28/2009
I was wondering if anyone has started using the new Global Warranty system?
Re: repeat wheel bearing replacement - 09/25/2009
Thanks for the warm welcome,This is all new to me.
Re: ISUZU - OVER COUNTER PART - 10/05/2009
IS THE VEHICLE ISUZU OR THE PART, OR BOTH?
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
What kind of vehicles are you working on?
Re: Lost Rep - 09/24/2009
Hey Neighbor, who is your new rep?
J9981 - 09/17/2009
THIS IS NEWS TO ME--THIS LABOR OP CAN BE USED TO PAY A TECH FOR DRIVING A VEHICLE FOR A STATE INSPECTION, AS LONG AS THE VEHICLE WAS IN FOR A WARRANTY REPAIR AND STATE INSPECTION. HOW LONG HAS THIS BEEN OUT FOR???
Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.
Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...
Re: Seat Back Recall13323 - 10/03/2013
You can submit them on Tuesday the 8th with new labor op 9100185
Article UPDATE! 3/2014 Newsletter "Reject of the Month" - 03/10/2014
The transaction outlined in the Reject of Month article from the March 2014 newsletter edition has been approved! The warranty administrator applied additional comments supporting the repair circumstances as well as referencing the GM New Vehicle Tire...
Re: Parts Warranty - 02/27/2014
... date of installation (parts and labor). Subsequent replacements under this warranty will receive a new 12 month/unlimited miles warranty from the new date of installation." It sounds as though your service advisor may have been referring to the new...
Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)
Re: Looking for lop for def fluid - 03/31/2014
What vehicle?
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
I haven't tried yet but since they came out with the new labor ops for the rentals yesterday, I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.<...
2015 and 2 Year Maintenance - 03/19/2015
... doesn't include it in the list of applicable warranties. Did I miss something? I thought ALL new vehicles came with the 2 years of maintenance....
Re: GMPP electronic exchanges - 10/22/2014
What kind of vehicle?
What Would You Do - 02/15 - 01/21/2015
... ignition key. During the conversation the customer stated that he did not feel safe driving the vehicle and would therefore like the vehicle towed to the dealership for repair. The service manager documented the customer's concern and advised him that...
Does anyone know where the parameters are for rental vehicles (age of vehicles)? We have a fleet of loaner cars for rental, however, how old can the rental vehicle be to get reimbursed under warranty? I have been looking in the GM policies, but I cannot...
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
If the vehicle is 10 yrs old it's necessary to flag as vin not on file.
On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
First day on global,just have some questions on coding with the new GW codes..
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
special policy #07187C - 12/16/2009
We have a 2004 Cadillac Escalade for the speedo not reading correctly, vehicle has 55,866 miles. The special policy cover these vehicles between 70 & 80,000 miles, the factory warranty expired in 2008. Is the customer responsible for the cluster do to...
Global Warranty - 10/28/2009
I was wondering if anyone has started using the new Global Warranty system?
Re: repeat wheel bearing replacement - 09/25/2009
Thanks for the warm welcome,This is all new to me.
Re: ISUZU - OVER COUNTER PART - 10/05/2009
IS THE VEHICLE ISUZU OR THE PART, OR BOTH?
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
What kind of vehicles are you working on?
Re: Lost Rep - 09/24/2009
Hey Neighbor, who is your new rep?
J9981 - 09/17/2009
THIS IS NEWS TO ME--THIS LABOR OP CAN BE USED TO PAY A TECH FOR DRIVING A VEHICLE FOR A STATE INSPECTION, AS LONG AS THE VEHICLE WAS IN FOR A WARRANTY REPAIR AND STATE INSPECTION. HOW LONG HAS THIS BEEN OUT FOR???
Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.
Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...
Re: Seat Back Recall13323 - 10/03/2013
You can submit them on Tuesday the 8th with new labor op 9100185
Article UPDATE! 3/2014 Newsletter "Reject of the Month" - 03/10/2014
The transaction outlined in the Reject of Month article from the March 2014 newsletter edition has been approved! The warranty administrator applied additional comments supporting the repair circumstances as well as referencing the GM New Vehicle Tire...
Re: Parts Warranty - 02/27/2014
... date of installation (parts and labor). Subsequent replacements under this warranty will receive a new 12 month/unlimited miles warranty from the new date of installation." It sounds as though your service advisor may have been referring to the new...
Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)
Re: Looking for lop for def fluid - 03/31/2014
What vehicle?
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
I haven't tried yet but since they came out with the new labor ops for the rentals yesterday, I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.<...
2015 and 2 Year Maintenance - 03/19/2015
... doesn't include it in the list of applicable warranties. Did I miss something? I thought ALL new vehicles came with the 2 years of maintenance....
Re: GMPP electronic exchanges - 10/22/2014
What kind of vehicle?
What Would You Do - 02/15 - 01/21/2015
... ignition key. During the conversation the customer stated that he did not feel safe driving the vehicle and would therefore like the vehicle towed to the dealership for repair. The service manager documented the customer's concern and advised him that...
Re: Diag time punch recording - 07/09/2012
i find myself using back issues of newsletters a lot they do come in handy ...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/20/2013
thanks for your help
Labor code Z7410 - 07/05/2013
What are the new goodwill labor codes for Z7410 and such?
Re: Labor code Z7410 - 07/05/2013
in june 2013 Newsletter : Spontaneous goodwill maintenance : 0600343 incidental non warranty expense 0600015 vehicle payment expense : 0600005 see bulletin 11-00-89-005E...
Global Labour Code Transition - 04/19/2013
We are actively working on transitioning the Warranty Administration Program tools and resources to reflect the new Global Labour Code format. We will post the new tools and resources in the Member's Area prior to the transition date of May 7, 2013, so...
Re: Rental Car - 06/12/2013
The new code for Z1000 is 0600008
Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?
Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/07/2013
I just submitted a claim and it rejected with a 903 error Vehicle Not Compatible with Labor Code...please help. Thank you.
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... a different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide a space to put it in. It was fixed today, and I was able to...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
Look what I just found from the DBC Live page: Please be advised that if you are receiving an Error 903: vehicle not compatible with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require...
Re: Pyramid Repair? or three separate claims - 01/21/2013
may 2012 newsletter talks about pyramiding..that may help you
Re: Complaint Codes - 01/28/2013
Just spoke with DBC (via chat), the do not have any new info or timeframe.
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
... that ultimately results in a part being ordered, if we close out that repair order, and create a new RO when the vehicle comes back once we get the part...is this saying that we have to treat the new RO as a Added Operation? Or, is it only treated...
What Would You Do - 06/17 - 05/22/2017
A customer brought their vehicle to the service department for a concern with the right front power window. The advisor documented the vehicle concern and reviewed IVH at the time of job card write up. The advisor noted that the vehicle, a 2014 Silverado...
Forum - 02/20/2017
The newsletter PDF archive available through the "News" menu contains the current edition and all of 2016 editions, although depending on the topic, many "historical" resources are available through the "Search" feature (including newsletter, forum,...
Courtesy Transportation on Special Coverage claim? - 02/01/2017
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in...
Forum - 12/15/2016
That would be great information to have handy -- Maybe a new video idea!
Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle
Forum - 08/24/2016
From Service Policies & Procedures Manual Article 1.1.1: Note that vehicles with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being...
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
... for a certified inspection, recall 25302 shows up but the remedy isn't available yet. Is the vehicle considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall being told that...
Nov 16-1 Quiz - 10/26/2016
... a Customer Enthusiasm repair? The quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer Emp Labor Operations and Cust Enthusiasm", second paragraph, last sentence clearly states "Because these repairs are not covered...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: CAM-02 Report - 10/19/2015
The CAM-02 (Recall Vehicle Action Report) is available in the Service Forms application of GlobalConnect. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Is this a new vehicle? Did you sell it? Maybe there's something in the deal jacket you can check, if it's under Extended, it sounds like something that the customer purchased. That's a new one for me.
Re: Claim $$ we could be missing... - 08/25/2015
All of our delivered vehicles need washer fluid fills. Our Washer fluid comes in concentrate and once mixed will service 55 vehicles. We add $1.74 per each PDI where this fluid has been added to the vehicle.
i find myself using back issues of newsletters a lot they do come in handy ...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/20/2013
thanks for your help
Labor code Z7410 - 07/05/2013
What are the new goodwill labor codes for Z7410 and such?
Re: Labor code Z7410 - 07/05/2013
in june 2013 Newsletter : Spontaneous goodwill maintenance : 0600343 incidental non warranty expense 0600015 vehicle payment expense : 0600005 see bulletin 11-00-89-005E...
Global Labour Code Transition - 04/19/2013
We are actively working on transitioning the Warranty Administration Program tools and resources to reflect the new Global Labour Code format. We will post the new tools and resources in the Member's Area prior to the transition date of May 7, 2013, so...
Re: Rental Car - 06/12/2013
The new code for Z1000 is 0600008
Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?
Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/07/2013
I just submitted a claim and it rejected with a 903 error Vehicle Not Compatible with Labor Code...please help. Thank you.
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... a different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide a space to put it in. It was fixed today, and I was able to...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
Look what I just found from the DBC Live page: Please be advised that if you are receiving an Error 903: vehicle not compatible with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require...
Re: Pyramid Repair? or three separate claims - 01/21/2013
may 2012 newsletter talks about pyramiding..that may help you
Re: Complaint Codes - 01/28/2013
Just spoke with DBC (via chat), the do not have any new info or timeframe.
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
... that ultimately results in a part being ordered, if we close out that repair order, and create a new RO when the vehicle comes back once we get the part...is this saying that we have to treat the new RO as a Added Operation? Or, is it only treated...
What Would You Do - 06/17 - 05/22/2017
A customer brought their vehicle to the service department for a concern with the right front power window. The advisor documented the vehicle concern and reviewed IVH at the time of job card write up. The advisor noted that the vehicle, a 2014 Silverado...
Forum - 02/20/2017
The newsletter PDF archive available through the "News" menu contains the current edition and all of 2016 editions, although depending on the topic, many "historical" resources are available through the "Search" feature (including newsletter, forum,...
Courtesy Transportation on Special Coverage claim? - 02/01/2017
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in...
Forum - 12/15/2016
That would be great information to have handy -- Maybe a new video idea!
Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle
Forum - 08/24/2016
From Service Policies & Procedures Manual Article 1.1.1: Note that vehicles with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being...
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
... for a certified inspection, recall 25302 shows up but the remedy isn't available yet. Is the vehicle considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall being told that...
Nov 16-1 Quiz - 10/26/2016
... a Customer Enthusiasm repair? The quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer Emp Labor Operations and Cust Enthusiasm", second paragraph, last sentence clearly states "Because these repairs are not covered...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: CAM-02 Report - 10/19/2015
The CAM-02 (Recall Vehicle Action Report) is available in the Service Forms application of GlobalConnect. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Is this a new vehicle? Did you sell it? Maybe there's something in the deal jacket you can check, if it's under Extended, it sounds like something that the customer purchased. That's a new one for me.
Re: Claim $$ we could be missing... - 08/25/2015
All of our delivered vehicles need washer fluid fills. Our Washer fluid comes in concentrate and once mixed will service 55 vehicles. We add $1.74 per each PDI where this fluid has been added to the vehicle.
What Would You Do - 07/19 - 06/26/2019
A dealer received a new 2019 Chevrolet Blazer that unfortunately had a significant paint defect. At inspection, each individual panel exhibiting a defect was noted on the delivery receipt with the appropriate damage code.The dealer made an attempt to...
Forum - 06/27/2019
It doesn't say which are of the vehicle, it just say had significant paint defect. i would used FINESSE, BUFF, POLISH and you can pick which section of the vehicle.
Forum - 07/08/2019
i also would like to know how do get this repair paid on buy bach vehicle.
Forum - 08/23/2019
Refer to P&P manual Transportation.vehicle storage& Pdi policy section 1.1.6
september test your knowledge quiz - 09/05/2019
... charged is reimbursed from the part expedite not from freight and postage. It says that in the newsletter on page 2.The question about how many labor operations are in the LTG....I picked over 5,000 because the newsletter says almost 10,000. So I didnt...
DRAC/OnTrac/Reporting Help Request - 09/09/2019
... with a date of 3/7/2019. I got with one of the managers. He gave me a "DV02 Report a Vehicle Delivery" that shows Successfully Submitted for 025 - GMDRAC with a date of 3/7/2019. I sent this to our specialist to see if it would be acceptable...
Forum - 09/13/2019
The Keyless Entry is covered by the New Vehicle Limited Warranty. Keyless Entry Batteries (or other remote transmitter/receiver batteries) are covered for up to 12 months only. Any replacement after 12 months is considered maintenance and is not covered...
NEW CONTEST! Update Your Profile For A Chance to Win $250 - 11/29/2018
Tell us a little about yourself and then get a glimpse of how other professionals manage their workdays. You'll find great advice from people who share the same challenges in warranty administration. View Contest
Forum - 01/09/2019
She altered a leased vehicle? Uhhhh, wonder how that lease turn in will go.....
Recalls that state "Canada Only"? - 02/06/2019
... Transmission Corrosion Failure (Canada Only) - (Mar 19, 2018). How is it determined that the vehicle you're working on is a Canada car? If any of the "Canada Only" recalls come up on the vehicles IVH, does that mean it IS a Canada vehicle...
Forum - 02/11/2019
Refer also to Bulletin 16NA119 Servicing Vehicles from Canada (US Dealers Only).
Forum - 03/18/2019
I MAKE A COPY OF THE DEARLERS COPY FRONT PAGE,HAS OWNER INFO AND VEHICLE INFO.
Forum - 02/13/2019
I have referenced 16na119...it does not tell you how to determine if the vehicle built for or sold in Canada. If the vehicles IVH comes up showing an active recall that is "Canada Vehicles Only", does that mean that it IS a Canada vehicle and we...
Forum - 04/17/2019
Thanks kturner for the video request! To clarify, you are referring to Accessories? (Installed prior to new vehicle delivery (PDI installed) vs installed after new vehicle delivery)
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... it's not considered an added operation and does not need management approval.Is this something new, am I wrong, or am I correct that if it relates to an original concern you wouldn't need approvals? ...
Forum - 05/10/2018
According to Service P&P Article 2.11: Towing For any vehicle repair covered within any new vehicle warranty period, towing will be covered. Use of GM Roadside Assistance is encouraged to facilitate customer towing needs. In the event Roadside Assistance...
Forum - 03/30/2018
... from Tim Turvey, GM Global VP of CCA. Make note of the last sentence..."Details on the new process will be communicated shortly." I think we just have to wait to see how this will actually work. "In addition to the PDI changes a new strategy...
Forum - 06/20/2018
Yes I found that information but was wondering if powertrain was inclusive in that new vehicle warranty or just the bumper to bumper?
Forum - 09/20/2018
California Emissions Warranties California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other States which have adopted California regulations. These warranties only apply if the vehicle...
Forum - 09/20/2018
California Emissions Warranties California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other States which have adopted California regulations. These warranties only apply if the vehicle...
Forum - 08/21/2018
... for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should not have been left open since the customer took the vehicle with them. If the vehicle is gone...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find...
Forum - 10/02/2017
There should have been shipping instructions in the box with the new airbag.
Forum - 10/13/2017
OK, back to this topic AGAIN...today I submitted a Concern Not Duplicated claim on a vehicle that is out of Bumper-to-Bumper coverage. It has Emiss Select Component, Powertrain, and Corrosion coverages still applicable. I submitted 8469959-Transmission...
NOT A PARTS WARRANTY - 10/23/2017
I need help. We have a vehicle in which the customer had rear brake drums installed on the vehicle. They went on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums...
A dealer received a new 2019 Chevrolet Blazer that unfortunately had a significant paint defect. At inspection, each individual panel exhibiting a defect was noted on the delivery receipt with the appropriate damage code.The dealer made an attempt to...
Forum - 06/27/2019
It doesn't say which are of the vehicle, it just say had significant paint defect. i would used FINESSE, BUFF, POLISH and you can pick which section of the vehicle.
Forum - 07/08/2019
i also would like to know how do get this repair paid on buy bach vehicle.
Forum - 08/23/2019
Refer to P&P manual Transportation.vehicle storage& Pdi policy section 1.1.6
september test your knowledge quiz - 09/05/2019
... charged is reimbursed from the part expedite not from freight and postage. It says that in the newsletter on page 2.The question about how many labor operations are in the LTG....I picked over 5,000 because the newsletter says almost 10,000. So I didnt...
DRAC/OnTrac/Reporting Help Request - 09/09/2019
... with a date of 3/7/2019. I got with one of the managers. He gave me a "DV02 Report a Vehicle Delivery" that shows Successfully Submitted for 025 - GMDRAC with a date of 3/7/2019. I sent this to our specialist to see if it would be acceptable...
Forum - 09/13/2019
The Keyless Entry is covered by the New Vehicle Limited Warranty. Keyless Entry Batteries (or other remote transmitter/receiver batteries) are covered for up to 12 months only. Any replacement after 12 months is considered maintenance and is not covered...
NEW CONTEST! Update Your Profile For A Chance to Win $250 - 11/29/2018
Tell us a little about yourself and then get a glimpse of how other professionals manage their workdays. You'll find great advice from people who share the same challenges in warranty administration. View Contest
Forum - 01/09/2019
She altered a leased vehicle? Uhhhh, wonder how that lease turn in will go.....
Recalls that state "Canada Only"? - 02/06/2019
... Transmission Corrosion Failure (Canada Only) - (Mar 19, 2018). How is it determined that the vehicle you're working on is a Canada car? If any of the "Canada Only" recalls come up on the vehicles IVH, does that mean it IS a Canada vehicle...
Forum - 02/11/2019
Refer also to Bulletin 16NA119 Servicing Vehicles from Canada (US Dealers Only).
Forum - 03/18/2019
I MAKE A COPY OF THE DEARLERS COPY FRONT PAGE,HAS OWNER INFO AND VEHICLE INFO.
Forum - 02/13/2019
I have referenced 16na119...it does not tell you how to determine if the vehicle built for or sold in Canada. If the vehicles IVH comes up showing an active recall that is "Canada Vehicles Only", does that mean that it IS a Canada vehicle and we...
Forum - 04/17/2019
Thanks kturner for the video request! To clarify, you are referring to Accessories? (Installed prior to new vehicle delivery (PDI installed) vs installed after new vehicle delivery)
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... it's not considered an added operation and does not need management approval.Is this something new, am I wrong, or am I correct that if it relates to an original concern you wouldn't need approvals? ...
Forum - 05/10/2018
According to Service P&P Article 2.11: Towing For any vehicle repair covered within any new vehicle warranty period, towing will be covered. Use of GM Roadside Assistance is encouraged to facilitate customer towing needs. In the event Roadside Assistance...
Forum - 03/30/2018
... from Tim Turvey, GM Global VP of CCA. Make note of the last sentence..."Details on the new process will be communicated shortly." I think we just have to wait to see how this will actually work. "In addition to the PDI changes a new strategy...
Forum - 06/20/2018
Yes I found that information but was wondering if powertrain was inclusive in that new vehicle warranty or just the bumper to bumper?
Forum - 09/20/2018
California Emissions Warranties California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other States which have adopted California regulations. These warranties only apply if the vehicle...
Forum - 09/20/2018
California Emissions Warranties California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other States which have adopted California regulations. These warranties only apply if the vehicle...
Forum - 08/21/2018
... for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should not have been left open since the customer took the vehicle with them. If the vehicle is gone...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find...
Forum - 10/02/2017
There should have been shipping instructions in the box with the new airbag.
Forum - 10/13/2017
OK, back to this topic AGAIN...today I submitted a Concern Not Duplicated claim on a vehicle that is out of Bumper-to-Bumper coverage. It has Emiss Select Component, Powertrain, and Corrosion coverages still applicable. I submitted 8469959-Transmission...
NOT A PARTS WARRANTY - 10/23/2017
I need help. We have a vehicle in which the customer had rear brake drums installed on the vehicle. They went on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums...
Forum - 08/30/2017
... I take my cruze to the dealership in ohio with 101,000 miles on it and they say i need a new catalytic converter (LOP shows E, E1, E2): is that covered under the PZEV 15/150 warranty shown in IVH? or no, because we are a non-PZEV state? ...
Forum - 09/06/2017
The following comes right from the P&P. Notice: Vehicles with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being released in conjunction...
Forum - 07/25/2017
Also, Per the Authorization Matrix - Labor Op 4041510 for Battery Replacement on Vehicles with 250 miles or less and ALL 2016-2017 vehicles must go to WSC for approval.
PDI Tag Bracket - 07/06/2017
Can anyone tell me how to collect for the tag bracket missing in a new vehicle?
Error Code 175 for Special Coverage 14582 - 01/17/2018
... is within both the time and mileage frame outlined within the bulletin (of course outside the new vehicle limited warranty). The Special Coverage did not show up in IVH although it had the symptoms for the coverage. My SM wants me to H-route the claim...
Customer Upset! - 02/26/2018
I have a customer that came in and they had a windshield put in there vehicle, because of an accident. The vehicle only have 9181 miles on the vehicle. We had to relearn the camera for lane departure. We sent the customer a bill and they got made saying...
Added Operation approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and was told about a leak in the radiator. Customer brings the vehicle back (he has obviously approved the repair...
Forum - 12/12/2017
The July 2017 JL Newsletter had an article regarding these scenarios that includes the information.
Top Warranty Tips of 2017 - 11/21/2017
We've compiled the top Warranty Tips of the year from the Warranty Newsletter.Download
Service Update Bulletin N202319660 - 12/29/2020
... Escalade, Chevrolet Camaro, Corvette, Silverado 1500, Suburban, Tahoe, and GMC Sierra 1500, Yukon vehicles. The bulletin specifically calls out the process of inspecting involved vehicles prior to customers taking delivery. Dealers are advised to make...
Transportation Claim Attachments - 12/29/2020
... claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news is that it could take 30 to 60 days to get their money...
Recycled Refrigerant - 02/25/2021
... Recycled air conditioning refrigerant will be reimbursed at the GMCCA service agent price for the new refrigerant plus the appropriate parts handling allowance. Service P&P Article 5.13 ...
Goodwill Tools - 07/27/2021
... situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service provided. In other words, you have a customer who is not happy and you want to do something for them to turn the situation into a positive...
Silverado EV - 10/01/2021
... vehicles have. Consumers should anticipate different dimensions and different packaging with the new 2023 EV version. ...
Restrictions - 10/26/2021
On October 1, 2021, vehicle claim restrictions went into effect in GWM and remain in effect until training, tool, and equipment requirements have been met for dealers servicing Chevrolet EV vehicles. Dealers are advised to review current EV training,...
Part Failures Under a Part Warranty - 10/26/2021
... the vehicle was towed to the dealership, towing is covered as well. The remaining warranty on the newly installed part is the balance of the original warranty. Courtesy Transportation is never covered with any GM parts warranty. If that same part was...
Chevrolet Silverado - 12/01/2021
... pickups ahead of schedule to help GM meet increased demand. The retooled factory includes a new 13-acre body shop, 1,200 new robots, 10,300 feet of new conveyers, and 310 miles of electric wiring. The plant contains 5,000 parts from 370 different suppliers....
Eligibility to Service EV Models - 03/28/2022
... dealers maintain required training, tools, and equipment to be eligible to service electric vehicles. If all requirements are not satisfied, the dealership is unable to service EV vehicles. Additionally, transactions that are received showing EV vehicle...
(CPO) - Courtesy Transportation - 02/23/2022
New CPO vehicle owner benefits include Roadside Assistance and Courtesy Transportation for up to 6 years/100,000 miles from the vehicle’s original in-service date. Additionally, bulletin 07-00-89-037, states that the Courtesy Transportation...
(CPO) Coverage - 02/23/2022
“The warranty period for all CPO coverages begins on the date the CPO vehicle is first delivered or put in use and ends at the expiration of the coverage period. The CPO Bumper to Bumper Limited Warranty Extension adds 12 months/12,000 miles to...
CarBravo - 01/27/2022
GM anticipates launching CarBravo this spring. The shopping platform is designed to boost used vehicles sales through GM dealerships. Customers will be offered more choice and access to shop significantly expanded inventories of both the dealer and a...
Bulletin 21NA068 - 01/27/2022
... screen attached. The policy went into effect with job cards dated April 1, 2021, for all 2017 and newer model year vehicles equipped with RPO’s ATH or AVJ. The picture provides confirmation that the VIN of the transmitter key fob is the same as...
Accessories - 01/04/2022
GM Accessories that are permanently dealer-installed are covered for the full term of the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not...
Emission Recall Identification Label - 09/26/2022
... on vehicles in California, Colorado, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Rhode Island, Vermont and Washington only a recall identification label must be installed underhood. The label must be placed in...
Buick - 09/26/2022
... who take a buyout will likely continue with other GM brands. Buick does not plan to introduce any new internal combustion vehicles after 2024, when its first full electric vehicle is scheduled to arrive....
... I take my cruze to the dealership in ohio with 101,000 miles on it and they say i need a new catalytic converter (LOP shows E, E1, E2): is that covered under the PZEV 15/150 warranty shown in IVH? or no, because we are a non-PZEV state? ...
Forum - 09/06/2017
The following comes right from the P&P. Notice: Vehicles with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being released in conjunction...
Forum - 07/25/2017
Also, Per the Authorization Matrix - Labor Op 4041510 for Battery Replacement on Vehicles with 250 miles or less and ALL 2016-2017 vehicles must go to WSC for approval.
PDI Tag Bracket - 07/06/2017
Can anyone tell me how to collect for the tag bracket missing in a new vehicle?
Error Code 175 for Special Coverage 14582 - 01/17/2018
... is within both the time and mileage frame outlined within the bulletin (of course outside the new vehicle limited warranty). The Special Coverage did not show up in IVH although it had the symptoms for the coverage. My SM wants me to H-route the claim...
Customer Upset! - 02/26/2018
I have a customer that came in and they had a windshield put in there vehicle, because of an accident. The vehicle only have 9181 miles on the vehicle. We had to relearn the camera for lane departure. We sent the customer a bill and they got made saying...
Added Operation approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and was told about a leak in the radiator. Customer brings the vehicle back (he has obviously approved the repair...
Forum - 12/12/2017
The July 2017 JL Newsletter had an article regarding these scenarios that includes the information.
Top Warranty Tips of 2017 - 11/21/2017
We've compiled the top Warranty Tips of the year from the Warranty Newsletter.Download
Service Update Bulletin N202319660 - 12/29/2020
... Escalade, Chevrolet Camaro, Corvette, Silverado 1500, Suburban, Tahoe, and GMC Sierra 1500, Yukon vehicles. The bulletin specifically calls out the process of inspecting involved vehicles prior to customers taking delivery. Dealers are advised to make...
Transportation Claim Attachments - 12/29/2020
... claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news is that it could take 30 to 60 days to get their money...
Recycled Refrigerant - 02/25/2021
... Recycled air conditioning refrigerant will be reimbursed at the GMCCA service agent price for the new refrigerant plus the appropriate parts handling allowance. Service P&P Article 5.13 ...
Goodwill Tools - 07/27/2021
... situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service provided. In other words, you have a customer who is not happy and you want to do something for them to turn the situation into a positive...
Silverado EV - 10/01/2021
... vehicles have. Consumers should anticipate different dimensions and different packaging with the new 2023 EV version. ...
Restrictions - 10/26/2021
On October 1, 2021, vehicle claim restrictions went into effect in GWM and remain in effect until training, tool, and equipment requirements have been met for dealers servicing Chevrolet EV vehicles. Dealers are advised to review current EV training,...
Part Failures Under a Part Warranty - 10/26/2021
... the vehicle was towed to the dealership, towing is covered as well. The remaining warranty on the newly installed part is the balance of the original warranty. Courtesy Transportation is never covered with any GM parts warranty. If that same part was...
Chevrolet Silverado - 12/01/2021
... pickups ahead of schedule to help GM meet increased demand. The retooled factory includes a new 13-acre body shop, 1,200 new robots, 10,300 feet of new conveyers, and 310 miles of electric wiring. The plant contains 5,000 parts from 370 different suppliers....
Eligibility to Service EV Models - 03/28/2022
... dealers maintain required training, tools, and equipment to be eligible to service electric vehicles. If all requirements are not satisfied, the dealership is unable to service EV vehicles. Additionally, transactions that are received showing EV vehicle...
(CPO) - Courtesy Transportation - 02/23/2022
New CPO vehicle owner benefits include Roadside Assistance and Courtesy Transportation for up to 6 years/100,000 miles from the vehicle’s original in-service date. Additionally, bulletin 07-00-89-037, states that the Courtesy Transportation...
(CPO) Coverage - 02/23/2022
“The warranty period for all CPO coverages begins on the date the CPO vehicle is first delivered or put in use and ends at the expiration of the coverage period. The CPO Bumper to Bumper Limited Warranty Extension adds 12 months/12,000 miles to...
CarBravo - 01/27/2022
GM anticipates launching CarBravo this spring. The shopping platform is designed to boost used vehicles sales through GM dealerships. Customers will be offered more choice and access to shop significantly expanded inventories of both the dealer and a...
Bulletin 21NA068 - 01/27/2022
... screen attached. The policy went into effect with job cards dated April 1, 2021, for all 2017 and newer model year vehicles equipped with RPO’s ATH or AVJ. The picture provides confirmation that the VIN of the transmitter key fob is the same as...
Accessories - 01/04/2022
GM Accessories that are permanently dealer-installed are covered for the full term of the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not...
Emission Recall Identification Label - 09/26/2022
... on vehicles in California, Colorado, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Rhode Island, Vermont and Washington only a recall identification label must be installed underhood. The label must be placed in...
Buick - 09/26/2022
... who take a buyout will likely continue with other GM brands. Buick does not plan to introduce any new internal combustion vehicles after 2024, when its first full electric vehicle is scheduled to arrive....
Goodwill Tools - 09/26/2022
... situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service provided. In other words, you have a customer who is not happy and you want to do something for them to turn the situation into a positive...
EV Education - 07/27/2022
... will provide instruction and best practices on how to handle emergency situations with electric vehicles. The EV First Responder Training is designed to offer important information about battery electric vehicle technology. The training builds on GM’s...
Wildcat - 06/20/2022
Buick provided customers and dealers with an indication of its future design philosophy with the Wildcat electric vehicle concept unveiled in early June. As Buick moves toward an all-electric lineup by 2030, vehicles will have a more sculptural look,...
Warranty Completion Date - 06/20/2022
Closing job cards when repairs are completed is an important step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever...
Recall N202324251-01 RRAB - 05/25/2022
... numbers of the replacement left and right roof rail airbag assembly in GWM. Additionally, the new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process....
Top Sales - 01/29/2024
A fourth quarter sales gain helped GM log a 14% increase in 2023 over a year prior. 2.6 million new vehicles were sold in the United States. GM topped closest rival, Toyota Motor North America, which sold 2.3 million new cars.
Cross Line & Field Actions - 01/29/2024
Service agents may perform field action repairs for any new or discontinued vehicle regardless of franchise if they have the necessary tools, training and parts. Electric vehicles are excluded; cross line warranty work is not permitted. Policies &...
OptiKleen - 03/23/2024
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up...
Code 802 - 12/28/2023
How do I correct a rejection code 802 vehicle is 2019 12,173 mile
Forum - 02/16/2024
Thanks everybody. Learn something new everyday! TGIF
Out of Warranty - 11/21/2022
Error 801: Odometer reading submitted exceeds the vehicle warranty distance limit. Error 802: The number of days in service exceeds the vehicle warranty time limit. Error 803: The number of days and distance exceeds the vehicle warranty limits. A dealer...
Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions...
Service Information - 01/04/2023
... needs help in diagnosing a customer concern, GM recommends a more proactive approach by reviewing newly released PI’s, bulletins, and campaigns on a weekly basis. To define a SI search to one or more weeks, or by a specific brand, select the “See...
2024 Buick Envision - 07/25/2023
... design and GM’s self-driving technology, Super Cruise. The refresh includes Buick’s new grille and front fascia with the brand’s new body mounted emblem on the hood. The Envision is the third of five new vehicles Buick is debuting through...
Dongle Device Scans - 06/26/2023
Scanning every vehicle that comes into the service drive will help prevent missing any vehicles for which a dongle device scan is needed. The dongle scan is required on every warranty transaction with few exceptions. The exception process allows for resubmission...
2024 Colorado ZR2 Bison Edition - 06/27/2023
The all new 2024 Colorado ZR2 Bison is scheduled for production in late Q4 and is the newest edition to the Chevy truck line up. The Bison is made with partnership with American Expedition Vehicles (AEV) and is built to conquer any terrain. The truck...
CBG CPO Ops Guide - 05/23/2023
... updated in April 2023, with the current version 12. The revision includes the following update: vehicles originally manufactured for Canada are now eligible to be certified under the CBG CPO Program. Reminder: When selecting vehicles for CPO inventory,...
Forum - 07/24/2023
The issue I have is I am receiving all the paperwork after the fact, if the tech inputs the wrong info and the machine prints out a warranty code it's already to late to check behind them.
Forum - 07/25/2023
... with a 850CCA. They had to redo the battery test using the 750CCA as the CCA. Got a new Warranty Code and it paid..........
CAR BRAVO - 10/19/2023
GM VEHICLESFormat: Article
What Would You Do? - 12/23 - 11/29/2023
The owner of a new GMC Sierra contacted their selling dealership after the vehicle would not start. The dealership sent a tow truck to the customer’s home to tow the truck to the service department for diagnosis and repair. When the tow truck...
What Would You Do? - 12/23 - 11/29/2023
The owner of a new GMC Sierra contacted their selling dealership after the vehicle would not start. The dealership sent a tow truck to the customer's home to tow the truck to the service department for diagnosis and repair. When the tow truck driver...
Top Warranty Tips of 2023 - 11/30/2023
The top tips from the 2023 warranty newsletter collection.Download
Forum - 04/10/2023
Yep, best practice is to plug every vehicle passing through the lane. Only exception might be non-GM vehicles.
Forum - 04/07/2023
I was informed by my Warranty Support person, Medium Duty vehicles do not require the scan. Also on the "Frequently Asked Questions" Savi Support Page page 3 shows NON-SUPPORTED vehicles Medium Duty trucks is listed there as well as Chevrolet City...
... situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service provided. In other words, you have a customer who is not happy and you want to do something for them to turn the situation into a positive...
EV Education - 07/27/2022
... will provide instruction and best practices on how to handle emergency situations with electric vehicles. The EV First Responder Training is designed to offer important information about battery electric vehicle technology. The training builds on GM’s...
Wildcat - 06/20/2022
Buick provided customers and dealers with an indication of its future design philosophy with the Wildcat electric vehicle concept unveiled in early June. As Buick moves toward an all-electric lineup by 2030, vehicles will have a more sculptural look,...
Warranty Completion Date - 06/20/2022
Closing job cards when repairs are completed is an important step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever...
Recall N202324251-01 RRAB - 05/25/2022
... numbers of the replacement left and right roof rail airbag assembly in GWM. Additionally, the new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process....
Top Sales - 01/29/2024
A fourth quarter sales gain helped GM log a 14% increase in 2023 over a year prior. 2.6 million new vehicles were sold in the United States. GM topped closest rival, Toyota Motor North America, which sold 2.3 million new cars.
Cross Line & Field Actions - 01/29/2024
Service agents may perform field action repairs for any new or discontinued vehicle regardless of franchise if they have the necessary tools, training and parts. Electric vehicles are excluded; cross line warranty work is not permitted. Policies &...
OptiKleen - 03/23/2024
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up...
Code 802 - 12/28/2023
How do I correct a rejection code 802 vehicle is 2019 12,173 mile
Forum - 02/16/2024
Thanks everybody. Learn something new everyday! TGIF
Out of Warranty - 11/21/2022
Error 801: Odometer reading submitted exceeds the vehicle warranty distance limit. Error 802: The number of days in service exceeds the vehicle warranty time limit. Error 803: The number of days and distance exceeds the vehicle warranty limits. A dealer...
Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions...
Service Information - 01/04/2023
... needs help in diagnosing a customer concern, GM recommends a more proactive approach by reviewing newly released PI’s, bulletins, and campaigns on a weekly basis. To define a SI search to one or more weeks, or by a specific brand, select the “See...
2024 Buick Envision - 07/25/2023
... design and GM’s self-driving technology, Super Cruise. The refresh includes Buick’s new grille and front fascia with the brand’s new body mounted emblem on the hood. The Envision is the third of five new vehicles Buick is debuting through...
Dongle Device Scans - 06/26/2023
Scanning every vehicle that comes into the service drive will help prevent missing any vehicles for which a dongle device scan is needed. The dongle scan is required on every warranty transaction with few exceptions. The exception process allows for resubmission...
2024 Colorado ZR2 Bison Edition - 06/27/2023
The all new 2024 Colorado ZR2 Bison is scheduled for production in late Q4 and is the newest edition to the Chevy truck line up. The Bison is made with partnership with American Expedition Vehicles (AEV) and is built to conquer any terrain. The truck...
CBG CPO Ops Guide - 05/23/2023
... updated in April 2023, with the current version 12. The revision includes the following update: vehicles originally manufactured for Canada are now eligible to be certified under the CBG CPO Program. Reminder: When selecting vehicles for CPO inventory,...
Forum - 07/24/2023
The issue I have is I am receiving all the paperwork after the fact, if the tech inputs the wrong info and the machine prints out a warranty code it's already to late to check behind them.
Forum - 07/25/2023
... with a 850CCA. They had to redo the battery test using the 750CCA as the CCA. Got a new Warranty Code and it paid..........
CAR BRAVO - 10/19/2023
GM VEHICLESFormat: Article
What Would You Do? - 12/23 - 11/29/2023
The owner of a new GMC Sierra contacted their selling dealership after the vehicle would not start. The dealership sent a tow truck to the customer’s home to tow the truck to the service department for diagnosis and repair. When the tow truck...
What Would You Do? - 12/23 - 11/29/2023
The owner of a new GMC Sierra contacted their selling dealership after the vehicle would not start. The dealership sent a tow truck to the customer's home to tow the truck to the service department for diagnosis and repair. When the tow truck driver...
Top Warranty Tips of 2023 - 11/30/2023
The top tips from the 2023 warranty newsletter collection.Download
Forum - 04/10/2023
Yep, best practice is to plug every vehicle passing through the lane. Only exception might be non-GM vehicles.
Forum - 04/07/2023
I was informed by my Warranty Support person, Medium Duty vehicles do not require the scan. Also on the "Frequently Asked Questions" Savi Support Page page 3 shows NON-SUPPORTED vehicles Medium Duty trucks is listed there as well as Chevrolet City...
Dongle tool - 04/12/2023
Hey Folks,Just a few questions I cant seem to get a straight answer for. Reguarding the dongle tool..-Does the vehicle need to be scanned at write up of RO or before the vehicle leaves?If at write up, what if the vehicle was towed, wont start not...
Forum - 04/18/2023
In your hypothetical, is the vehicle still on the lot?
Forum - 04/19/2023
Sorry meant GM reman, New unit not available and tech thought it had to be a new unit for warranty
Forum - 01/31/2022
Find a comparable, newer, vehicle and make sure to mark VIN not on file on your claim
What Would You Do? - 08/22 - 07/27/2022
... service department for assistance with a metal clunk noise coming from the right front of the vehicle. The technician performed an inspection and found that the lower ball joint had minimal clearance, slight movement/play. The ball joint was replaced...
$20 and $30 off coupons Reconciling - 06/10/2022
... to our rep we have to use a negative (-) deductible in order to balance the credit we are receiving. But when posting the RO the negative deductible causes issues. Anyone else that uses Autosoft or similar that can give advice? ...
What Would You Do? - 12/22 - 11/21/2022
In early May 2022 an owner of a 2020 Chevrolet Bolt EV brought their vehicle into the service department for repair of an issue with a “Propulsion Power is Limited” warning message on the DIC. The technician found DTC’s P0BBD and...
Top Warranty Tips of 2022 - 11/22/2022
The top tips from the 2022 warranty newsletter collection.Download
Forum - 01/11/2023
thanks so much for your help. Learn something new every day.
Forum - 12/13/2021
got a email from michael arrasate from gm stating the cop rtes are all loaded and now match the (new vehicle) chevrolet, gmc and buick maintennce rates ..new rates will be effective on 12/9
What Would You Do - 10/21 - 10/01/2021
... were trending high compared to the other dealers in the peer group: OLH & Net Item Cost Per Vehicle Serviced (CPVS)Further analysis of the report showed that the highest excess expense was associated with the engine propulsion group (40) and the...
Forum - 08/20/2021
A-HA! After I went down that rabbit hole it turns out the vehicle is a retired CTP and we sold it to someone as a GMS discount vehicle 100 miles ago. It should have had its oil changed before the customer even got the vehicle. Sales...
A212335470/Mispotioned Emergency Jack - 11/03/2021
... They're going to have to wait for the vehicle to come back and get the .2 when they put the new jack in the vehicle?...
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 11/12/2021
I had a question somewhat related to this as well. We have some recent model year vehicle that we used as courtesy vehicles that were within 2 models of the current model year that we charged out at the $38.00/day rate. Two of them are 2019,...
Forum - 11/15/2021
Thanks for sharing sestes9884 - the New Vehicle Maintenance Labor Codes Chart is a helpful reference tool!
Top Warranty Tips of 2021 - 12/01/2021
The top tips from the 2021 warranty newsletter collection.Download
Transmission Serial number - 12/03/2021
as we all know you need the old and new serial numbers off of transmission assembly replacements,,,and if the tech forgets it you can still go to the old unit laying in parts ( it should be there as the claim wont pay ) and grab the sn off the old unit...
Forum - 07/19/2021
As I understand it, the dealership name should appear on all repair orders for vehicles in stock, both new and used.
Forum - 07/20/2021
yes it was a trade vehicle, currently in our used inventory.
Forum - 05/11/2021
A good reference tool for warranty tire replacements is the recently updated New Vehicle Tire Warranty Program bulletin, 20-NA-159.
Express shipping with rental question - 07/03/2020
I have a customer vehicle that was in for service and the part was express shipped. Customer was put in rental vehicle as they were going on a local vacation. They were in rental vehicle for 5 days. I know rental is capped at 3 days when express...
Customer paid wiper blades - 08/21/2020
... Are these warranty? I tried to send under ZPTI rejected for Error 804 Repair covered under vehicle warranty. Wiper blades are not under vehicle warranty, (this vehicle is 2019 Equinox.) Thanks ...
Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle,...
What Would You Do - 04/20 - 03/27/2020
... service department due to an engine knock. After diagnosis the technician determined that either a new rod must be installed or the engine must be replaced. The dealer is not restricted by the PQC for assembly replacements. After discussing...
Hey Folks,Just a few questions I cant seem to get a straight answer for. Reguarding the dongle tool..-Does the vehicle need to be scanned at write up of RO or before the vehicle leaves?If at write up, what if the vehicle was towed, wont start not...
Forum - 04/18/2023
In your hypothetical, is the vehicle still on the lot?
Forum - 04/19/2023
Sorry meant GM reman, New unit not available and tech thought it had to be a new unit for warranty
Forum - 01/31/2022
Find a comparable, newer, vehicle and make sure to mark VIN not on file on your claim
What Would You Do? - 08/22 - 07/27/2022
... service department for assistance with a metal clunk noise coming from the right front of the vehicle. The technician performed an inspection and found that the lower ball joint had minimal clearance, slight movement/play. The ball joint was replaced...
$20 and $30 off coupons Reconciling - 06/10/2022
... to our rep we have to use a negative (-) deductible in order to balance the credit we are receiving. But when posting the RO the negative deductible causes issues. Anyone else that uses Autosoft or similar that can give advice? ...
What Would You Do? - 12/22 - 11/21/2022
In early May 2022 an owner of a 2020 Chevrolet Bolt EV brought their vehicle into the service department for repair of an issue with a “Propulsion Power is Limited” warning message on the DIC. The technician found DTC’s P0BBD and...
Top Warranty Tips of 2022 - 11/22/2022
The top tips from the 2022 warranty newsletter collection.Download
Forum - 01/11/2023
thanks so much for your help. Learn something new every day.
Forum - 12/13/2021
got a email from michael arrasate from gm stating the cop rtes are all loaded and now match the (new vehicle) chevrolet, gmc and buick maintennce rates ..new rates will be effective on 12/9
What Would You Do - 10/21 - 10/01/2021
... were trending high compared to the other dealers in the peer group: OLH & Net Item Cost Per Vehicle Serviced (CPVS)Further analysis of the report showed that the highest excess expense was associated with the engine propulsion group (40) and the...
Forum - 08/20/2021
A-HA! After I went down that rabbit hole it turns out the vehicle is a retired CTP and we sold it to someone as a GMS discount vehicle 100 miles ago. It should have had its oil changed before the customer even got the vehicle. Sales...
A212335470/Mispotioned Emergency Jack - 11/03/2021
... They're going to have to wait for the vehicle to come back and get the .2 when they put the new jack in the vehicle?...
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 11/12/2021
I had a question somewhat related to this as well. We have some recent model year vehicle that we used as courtesy vehicles that were within 2 models of the current model year that we charged out at the $38.00/day rate. Two of them are 2019,...
Forum - 11/15/2021
Thanks for sharing sestes9884 - the New Vehicle Maintenance Labor Codes Chart is a helpful reference tool!
Top Warranty Tips of 2021 - 12/01/2021
The top tips from the 2021 warranty newsletter collection.Download
Transmission Serial number - 12/03/2021
as we all know you need the old and new serial numbers off of transmission assembly replacements,,,and if the tech forgets it you can still go to the old unit laying in parts ( it should be there as the claim wont pay ) and grab the sn off the old unit...
Forum - 07/19/2021
As I understand it, the dealership name should appear on all repair orders for vehicles in stock, both new and used.
Forum - 07/20/2021
yes it was a trade vehicle, currently in our used inventory.
Forum - 05/11/2021
A good reference tool for warranty tire replacements is the recently updated New Vehicle Tire Warranty Program bulletin, 20-NA-159.
Express shipping with rental question - 07/03/2020
I have a customer vehicle that was in for service and the part was express shipped. Customer was put in rental vehicle as they were going on a local vacation. They were in rental vehicle for 5 days. I know rental is capped at 3 days when express...
Customer paid wiper blades - 08/21/2020
... Are these warranty? I tried to send under ZPTI rejected for Error 804 Repair covered under vehicle warranty. Wiper blades are not under vehicle warranty, (this vehicle is 2019 Equinox.) Thanks ...
Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle,...
What Would You Do - 04/20 - 03/27/2020
... service department due to an engine knock. After diagnosis the technician determined that either a new rod must be installed or the engine must be replaced. The dealer is not restricted by the PQC for assembly replacements. After discussing...
Forum - 04/21/2020
Does the vehicle have a brake pad wear sensor?
Forum - 03/24/2021
... be considered ONLY IF the failure appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated...
Forum - 02/19/2021
Reference:Global Message GCUS-9-10862 New Payment Process for Repurchase Vehicle Dealer Processing Fee (effective 2/15/2021).
Forum - 12/29/2020
I build the vehicle in SI, go to the Labor time guide and type in "new vehicle". It brings up the list for that model year for all vehicles and it has the RPO and net item amount.
Forum - 09/24/2020
... miles. I thought the same as you. It says above the bulletin labor op covered under the "New Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends at 7500 miles under those parameters...
Top Warranty Tips of 2020 - 11/25/2020
The top tips from the 2020 warranty newsletter collection.Download
Malibu Makeover - 04/28/2015
The next generation Malibu will be larger, lighter, equipped with new safety gear, and wrapped in sculpted sheet metal, all intended to turn heads. The car will be 4 inches longer in wheelbase and 2 inches longer in overall length, allowing for needed...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
... American Product Service CenterKing Mill CourtDoors S13 thru S22McDonough, GA 30253After receiving the Part Return request and printing the UPS return label, you will notice the unique ship-to location and Special Handling Instructions for these tire...
Consultant Dashboard and IVH - 03/26/2015
GM's preference for reviewing vehicle history, checking for recalls, verifying warranty coverage, and other important items, is that service advisors use the Consultant Dashboard link to access this information. In addition to reviewing the information...
Impala and Regal - 03/26/2015
Consumer Reports has named the Chevrolet Impala and Buick Regal as Top Picks. The vehicles are the best all-around models in the Large Car and Sport Sedan segments with the highest road test score and at least average reliability and safety. GM also has...
Summer-Only Tires - 02/23/2015
... 2013-2015 Chevrolet Camaro SS with RPO 1LE, and 2014-2015 Chevrolet Corvette, Corvette Z06, SS vehicles are equipped with a high performance summer-only tire. The tires have reduced traction performance at temperatures below 40 degrees Fahrenheit. GM...
Chevrolet Bolt - 02/23/2015
... is a hatchback with a SUV like cargo area and a price that is similar to the average price of a new vehicle. ...
Transportation Damage & Body Panels - 02/23/2015
... and then contact the DBC. Any transportation claim reject must be resolved by contacting the DBC New Vehicle Damage Group. This can be accomplished via DBC chat or a phone call. If there is extensive transportation damage to a panel and replacement...
RPO Codes - 02/23/2015
Some labor operations list multiple base labor hour options based on the RPO code for the vehicle being repaired. To select the correct option, it is necessary to review the RPO codes listed within the Vehicle Build link of IVH.A warranty administrator...
Ignition Switch Recall - 02/23/2015
GM launched a new online message to a targeted group of Cobalt, HHR, Sky, Solstice, Ion, and G5 owners that have not yet completed the Ignition Switch Recall. The messages are scheduled to run through March 29, and only target those vehicle owners that...
Reject of the Month - 07/29/2015
... It may be necessary to select an earlier date from the Effective Date drop down.Confirm that the vehicle specifications are accurate for the selected LTG. For example, review the vehicle build for the RPO code for labor hours that are specific to a certain...
Recall 14116 Required Information - 10/31/2014
Specific information is required when submitting transactions for recall 14116. The last 9 digits of the new steering shaft torque sensor serial number must be entered in the labour dependency field of the transaction. The serial number is located on...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... are available or the service procedures are available. Dealers have begun to notice GM's new functionality when looking up VINs in IVH. Certain VINs will display a new Field Action status of "Incomplete Remedy Not Yet Available". This information...
Recall 14591 - 01/21/2015
... on the insulator should not be installed in the vehicle, as the heat range is incorrect for the new calibration/software. ...
Safe to Drive - 11/25/2014
Almost 8 million 2000-2004 model year vehicles made by 10 automakers contain faulty airbags manufactured by Takata Corporation. All 10 automakers' recalls address the same front, passenger side airbag, while recall instructions vary. Some say to fix the...
Backup Cameras - 06/06/2014
The US Department of Transportation has approved federal rear visibility standards mandating rear backup cameras in all new vehicles weighing less than 10,000 pounds by 2018. Buick is joining other brands in getting ahead of the new US regulatory requirement,...
Loose Inside Rear View Mirror - 04/03/2014
... the windshield. The revised bracket assembly is not serviceable. The technician must install a new windshield glass assembly to correct the concern. The bracket comes installed on the new glass assembly. The condition is described within PI1187. ...
Service Consultant Dashboard - 04/03/2014
... Protection or Experience Buick. IVH will continue to show the program as eligible as long as the vehicle falls within the stated mileage and expiration date; whereas the Consultant Dashboard will show further detail that the Included Maintenance is expired...
Reject of the Month - 05/09/2014
The owner of a 2010 Chevrolet Equinox had their vehicle towed to their selling dealership in Nebraska. The check engine light was on and the vehicle would not start. The technician tested for fuel and spark on all cylinders- all were ok. He then performed...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
All vehicles that are involved in this bulletin are identified by VIN within IVH. Recall eligibility must be verified as not all similar vehicles are included in the recall. For those vehicles that are not identified in IVH and that may have a water leak...
Does the vehicle have a brake pad wear sensor?
Forum - 03/24/2021
... be considered ONLY IF the failure appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated...
Forum - 02/19/2021
Reference:Global Message GCUS-9-10862 New Payment Process for Repurchase Vehicle Dealer Processing Fee (effective 2/15/2021).
Forum - 12/29/2020
I build the vehicle in SI, go to the Labor time guide and type in "new vehicle". It brings up the list for that model year for all vehicles and it has the RPO and net item amount.
Forum - 09/24/2020
... miles. I thought the same as you. It says above the bulletin labor op covered under the "New Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends at 7500 miles under those parameters...
Top Warranty Tips of 2020 - 11/25/2020
The top tips from the 2020 warranty newsletter collection.Download
Malibu Makeover - 04/28/2015
The next generation Malibu will be larger, lighter, equipped with new safety gear, and wrapped in sculpted sheet metal, all intended to turn heads. The car will be 4 inches longer in wheelbase and 2 inches longer in overall length, allowing for needed...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
... American Product Service CenterKing Mill CourtDoors S13 thru S22McDonough, GA 30253After receiving the Part Return request and printing the UPS return label, you will notice the unique ship-to location and Special Handling Instructions for these tire...
Consultant Dashboard and IVH - 03/26/2015
GM's preference for reviewing vehicle history, checking for recalls, verifying warranty coverage, and other important items, is that service advisors use the Consultant Dashboard link to access this information. In addition to reviewing the information...
Impala and Regal - 03/26/2015
Consumer Reports has named the Chevrolet Impala and Buick Regal as Top Picks. The vehicles are the best all-around models in the Large Car and Sport Sedan segments with the highest road test score and at least average reliability and safety. GM also has...
Summer-Only Tires - 02/23/2015
... 2013-2015 Chevrolet Camaro SS with RPO 1LE, and 2014-2015 Chevrolet Corvette, Corvette Z06, SS vehicles are equipped with a high performance summer-only tire. The tires have reduced traction performance at temperatures below 40 degrees Fahrenheit. GM...
Chevrolet Bolt - 02/23/2015
... is a hatchback with a SUV like cargo area and a price that is similar to the average price of a new vehicle. ...
Transportation Damage & Body Panels - 02/23/2015
... and then contact the DBC. Any transportation claim reject must be resolved by contacting the DBC New Vehicle Damage Group. This can be accomplished via DBC chat or a phone call. If there is extensive transportation damage to a panel and replacement...
RPO Codes - 02/23/2015
Some labor operations list multiple base labor hour options based on the RPO code for the vehicle being repaired. To select the correct option, it is necessary to review the RPO codes listed within the Vehicle Build link of IVH.A warranty administrator...
Ignition Switch Recall - 02/23/2015
GM launched a new online message to a targeted group of Cobalt, HHR, Sky, Solstice, Ion, and G5 owners that have not yet completed the Ignition Switch Recall. The messages are scheduled to run through March 29, and only target those vehicle owners that...
Reject of the Month - 07/29/2015
... It may be necessary to select an earlier date from the Effective Date drop down.Confirm that the vehicle specifications are accurate for the selected LTG. For example, review the vehicle build for the RPO code for labor hours that are specific to a certain...
Recall 14116 Required Information - 10/31/2014
Specific information is required when submitting transactions for recall 14116. The last 9 digits of the new steering shaft torque sensor serial number must be entered in the labour dependency field of the transaction. The serial number is located on...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... are available or the service procedures are available. Dealers have begun to notice GM's new functionality when looking up VINs in IVH. Certain VINs will display a new Field Action status of "Incomplete Remedy Not Yet Available". This information...
Recall 14591 - 01/21/2015
... on the insulator should not be installed in the vehicle, as the heat range is incorrect for the new calibration/software. ...
Safe to Drive - 11/25/2014
Almost 8 million 2000-2004 model year vehicles made by 10 automakers contain faulty airbags manufactured by Takata Corporation. All 10 automakers' recalls address the same front, passenger side airbag, while recall instructions vary. Some say to fix the...
Backup Cameras - 06/06/2014
The US Department of Transportation has approved federal rear visibility standards mandating rear backup cameras in all new vehicles weighing less than 10,000 pounds by 2018. Buick is joining other brands in getting ahead of the new US regulatory requirement,...
Loose Inside Rear View Mirror - 04/03/2014
... the windshield. The revised bracket assembly is not serviceable. The technician must install a new windshield glass assembly to correct the concern. The bracket comes installed on the new glass assembly. The condition is described within PI1187. ...
Service Consultant Dashboard - 04/03/2014
... Protection or Experience Buick. IVH will continue to show the program as eligible as long as the vehicle falls within the stated mileage and expiration date; whereas the Consultant Dashboard will show further detail that the Included Maintenance is expired...
Reject of the Month - 05/09/2014
The owner of a 2010 Chevrolet Equinox had their vehicle towed to their selling dealership in Nebraska. The check engine light was on and the vehicle would not start. The technician tested for fuel and spark on all cylinders- all were ok. He then performed...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
All vehicles that are involved in this bulletin are identified by VIN within IVH. Recall eligibility must be verified as not all similar vehicles are included in the recall. For those vehicles that are not identified in IVH and that may have a water leak...
Tablets - 05/09/2014
About 1,200 GM dealerships have begun using a tablet tool to help service departments increase customer retention and new business. The mobile tool allows service advisors to use a tablet to quickly pull up a vehicle's history, go through a Multi-Point...
Customer Enthusiasm - 07/01/2014
... this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle Limited Warranty, but the service agent or customer wants GM to cover the repair to ensure customer loyalty. Having said that, it's important...
Goodwill - 08/05/2014
... or the service agent's DMA include:OnStar upgradescalling minutespast subscriber activation, or new activationsMaintenance letterComponent Coverage letterGM Motor Club membershipGMPP Smart CareGMPP service contractChevrolet Buick GMC and Cadillac Protection...
Reject of the Month - 11/18/2013
... department for assistance with a special coverage repair. At the time the customer called the vehicle was within the special coverage parameters of 10 years or 120,000 miles, based on the customer's "guesstimate" of the miles at that time. The advisor...
Cadillac ELR - 01/10/2014
... vehicle to come from Cadillac, providing the dealer network with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training tools and opportunities to...
NAIAS - 01/28/2014
... ago that has only gotten stronger. The Motor City has proven to be the best venue for introducing new cars and attracting thousands of journalists coming to see executives, prototypes, and new products. This year the North American International...
GlobalConnect Changes - 12/21/2016
... GlobalConnect in December, 2016. These changes include GlobalConnect Security updates; including, new security login screens, new forget password page wording, and the ability to create your own customized security question to support the Forgot Password...
2017 Volt EV - 11/29/2016
The new 2017 Chevrolet Volt EV began arriving in certain Volt certified Chevrolet dealerships in late November. GM announced that TAC and brand quality will host an Action Center to support the launch of the new Volt. The Action Center’s goals are...
Cybersecurity - 11/29/2016
If a customer suspects that their vehicle was involved in a cyber-attack or hack, TAC has processes in place to address the concern and collect information about the concern. GM has devoted significant resources to address these concerns. At this time...
Reducing Comebacks - 11/29/2016
For many customers, bringing their vehicle into your dealership for service is an inconvenience. It’s an even greater inconvenience if they have to bring it back a second time for the same concern. There is a bulletin, 01-00-89-010, that provides...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm...
Fuel and Public Transportation Reimbursement - 04/17/2017
... options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include fuel reimbursement and public transportation reimbursement. These...
Air Conditioning Repair Documentation - 06/27/2016
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle's refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a and the GE-50300 for vehicles equipped...
Proactive Alerts - 06/27/2016
GM has rolled out new connected car technology that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe,...
Second Gen dexos1 - 07/28/2016
Throughout the end of June, and through July 15, GM CCA sold both the previous and new specification of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016,...
Reject of the Month - 07/28/2016
... Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited Warranty. Transactions that are processed through Global Warranty Management for one of these accessories will reject with error code 50. A...
Engineering Information Bulletins - 07/28/2016
Consultant Dashboard and Investigate Vehicle History are two applications in GlobalConnect that detail important information about a customer's vehicle. Whenever a customer brings their vehicle into your dealership, these applications must be used to...
Fuel Economy - 07/28/2016
The average fuel economy for new cars and light trucks sold in the US in June was 25.3 mpg, down 0.1 mpg from May. This reflects the growing pickup, SUV, and crossover demand. The average fuel economy of new light vehicles sold each month has dropped...
Recall Completion - 09/27/2016
More than 51 million vehicles were recalled in the US last year, the second most on record, behind 2014, when nearly 64 million vehicles were called back for repairs. According to a JD Power and Associates report, 45 million vehicles recalled from 2013...
16NA339: Vibration Analysis - 10/26/2016
Some customers with 2015-2017 Cadillac Escalade, Chevrolet Suburban and Tahoe, and GMC Yukon vehicles may have concern with a vibration in their vehicle. This vibration may occur under specific vehicle speed or engine speed conditions. These vibrations,...
PDI Mode - 08/23/2016
... mode. The printout must be kept with the vehicle as proof of maintenance. PDI mode is used when a new vehicle is received at the dealership, at each subsequent 30-day interval while in inventory, and at point of sale. ...
Bulletin 02-00-89-007D - 02/02/2016
... warranty service, 2) the vehicle was sold used by the servicing dealer, regardless of the dealer's new vehicle franchise, 3) any commercial light duty truck may obtain warranty service at either a Chevrolet or GMC light duty commercial dealer, and 4)...
Average Dealership Profits - 04/28/2016
... $364,000 in 2015. That equates to an increase of almost nine times the average net profit from the new vehicle department and five times that of the used vehicle department. ...
Service Management Authorization Matrix - 05/24/2016
... to the matrix:A note has been added to the labor operation for battery replacements - 4041510. Vehicles with 250 miles or less, and all 2016-2017, vehicles require h-routing to the Warranty Support Center for authorization. The restriction applies to...
Cadillac V-Series - 12/01/2015
... sessions or to analyze them on the computer, they must insert a high-speed SD card into the vehicle's system before recording. GM will be issuing VIN-matched SD cards as a gift to V-series customers. Dealers will receive SD cards for vehicles in inventory....
About 1,200 GM dealerships have begun using a tablet tool to help service departments increase customer retention and new business. The mobile tool allows service advisors to use a tablet to quickly pull up a vehicle's history, go through a Multi-Point...
Customer Enthusiasm - 07/01/2014
... this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle Limited Warranty, but the service agent or customer wants GM to cover the repair to ensure customer loyalty. Having said that, it's important...
Goodwill - 08/05/2014
... or the service agent's DMA include:OnStar upgradescalling minutespast subscriber activation, or new activationsMaintenance letterComponent Coverage letterGM Motor Club membershipGMPP Smart CareGMPP service contractChevrolet Buick GMC and Cadillac Protection...
Reject of the Month - 11/18/2013
... department for assistance with a special coverage repair. At the time the customer called the vehicle was within the special coverage parameters of 10 years or 120,000 miles, based on the customer's "guesstimate" of the miles at that time. The advisor...
Cadillac ELR - 01/10/2014
... vehicle to come from Cadillac, providing the dealer network with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training tools and opportunities to...
NAIAS - 01/28/2014
... ago that has only gotten stronger. The Motor City has proven to be the best venue for introducing new cars and attracting thousands of journalists coming to see executives, prototypes, and new products. This year the North American International...
GlobalConnect Changes - 12/21/2016
... GlobalConnect in December, 2016. These changes include GlobalConnect Security updates; including, new security login screens, new forget password page wording, and the ability to create your own customized security question to support the Forgot Password...
2017 Volt EV - 11/29/2016
The new 2017 Chevrolet Volt EV began arriving in certain Volt certified Chevrolet dealerships in late November. GM announced that TAC and brand quality will host an Action Center to support the launch of the new Volt. The Action Center’s goals are...
Cybersecurity - 11/29/2016
If a customer suspects that their vehicle was involved in a cyber-attack or hack, TAC has processes in place to address the concern and collect information about the concern. GM has devoted significant resources to address these concerns. At this time...
Reducing Comebacks - 11/29/2016
For many customers, bringing their vehicle into your dealership for service is an inconvenience. It’s an even greater inconvenience if they have to bring it back a second time for the same concern. There is a bulletin, 01-00-89-010, that provides...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm...
Fuel and Public Transportation Reimbursement - 04/17/2017
... options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include fuel reimbursement and public transportation reimbursement. These...
Air Conditioning Repair Documentation - 06/27/2016
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle's refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a and the GE-50300 for vehicles equipped...
Proactive Alerts - 06/27/2016
GM has rolled out new connected car technology that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe,...
Second Gen dexos1 - 07/28/2016
Throughout the end of June, and through July 15, GM CCA sold both the previous and new specification of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016,...
Reject of the Month - 07/28/2016
... Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited Warranty. Transactions that are processed through Global Warranty Management for one of these accessories will reject with error code 50. A...
Engineering Information Bulletins - 07/28/2016
Consultant Dashboard and Investigate Vehicle History are two applications in GlobalConnect that detail important information about a customer's vehicle. Whenever a customer brings their vehicle into your dealership, these applications must be used to...
Fuel Economy - 07/28/2016
The average fuel economy for new cars and light trucks sold in the US in June was 25.3 mpg, down 0.1 mpg from May. This reflects the growing pickup, SUV, and crossover demand. The average fuel economy of new light vehicles sold each month has dropped...
Recall Completion - 09/27/2016
More than 51 million vehicles were recalled in the US last year, the second most on record, behind 2014, when nearly 64 million vehicles were called back for repairs. According to a JD Power and Associates report, 45 million vehicles recalled from 2013...
16NA339: Vibration Analysis - 10/26/2016
Some customers with 2015-2017 Cadillac Escalade, Chevrolet Suburban and Tahoe, and GMC Yukon vehicles may have concern with a vibration in their vehicle. This vibration may occur under specific vehicle speed or engine speed conditions. These vibrations,...
PDI Mode - 08/23/2016
... mode. The printout must be kept with the vehicle as proof of maintenance. PDI mode is used when a new vehicle is received at the dealership, at each subsequent 30-day interval while in inventory, and at point of sale. ...
Bulletin 02-00-89-007D - 02/02/2016
... warranty service, 2) the vehicle was sold used by the servicing dealer, regardless of the dealer's new vehicle franchise, 3) any commercial light duty truck may obtain warranty service at either a Chevrolet or GMC light duty commercial dealer, and 4)...
Average Dealership Profits - 04/28/2016
... $364,000 in 2015. That equates to an increase of almost nine times the average net profit from the new vehicle department and five times that of the used vehicle department. ...
Service Management Authorization Matrix - 05/24/2016
... to the matrix:A note has been added to the labor operation for battery replacements - 4041510. Vehicles with 250 miles or less, and all 2016-2017, vehicles require h-routing to the Warranty Support Center for authorization. The restriction applies to...
Cadillac V-Series - 12/01/2015
... sessions or to analyze them on the computer, they must insert a high-speed SD card into the vehicle's system before recording. GM will be issuing VIN-matched SD cards as a gift to V-series customers. Dealers will receive SD cards for vehicles in inventory....
Transmission Adaptive Functions - 09/03/2015
... that feels to be too firm (harsh) or may slip or flare. The 8L90 transmission in certain 2015 vehicles makes use of an adaptive function that will help to refine the shift feel while driving and improve shift quality. The adapts can be reset and relearned...
Comeback Repeat Repairs - 09/02/2015
... Dashboard. If you see previously paid warranty transactions that are similar to the customer's new concern, ask questions to get the best description possible and note the previous repair information on the job card. Ask the customer if they have...
Maintenance Programs - 09/02/2015
... on the Preface Service Category.Click on the Maintenance Programs Service Sub Category.Select the New Vehicle and CPO Labor Codes option.Scroll to select the appropriate Maintenance Program. - Chevrolet 2-Year Scheduled Maintenance.- Buick 2-Year Scheduled...
Bed Liner - 09/03/2015
... RPO CGN for the spray-in bed liner. While the spray-in liner is covered under the terms of the New Vehicle Limited Warranty, restoring the luster or shine is considered a maintenance item. Bulletin 12-08-51-002 provides the bulletin specific operations...
Goodwill Tools - 06/25/2018
... are incurred as a result of a service repair. There is a $500 ceiling for this labor operation. Vehicle Payment Expense 0600005: Only vehicle payment reimbursements are included with this labor operation. In unique situations it may be appropriate to...
Push Button Start - 06/25/2018
... the last four years, it still isn’t standard on many of the least expensive vehicles or the newly redesigned Chevrolet Silverado or GMC Sierra. Other automakers are moving quickly to expand keyless ignition across more product lines. Some automakers...
Remote Battery Monitoring Through OnStar - 11/29/2018
GM has begun monitoring the performance of the high voltage battery in certain vehicles where the owner is an OnStar subscriber, including the 2014-16 Cadillac ELR and 2011-15 Chevrolet Volt. Through the monitoring process, GM is able to analyze the vehicle’s...
Goodyear Tire Service - 11/29/2018
... technician install the tires at the customer’s home or business, or having Goodyear’s new valet service pick the vehicle up and bring it back with new tires. Customers also have the choice of bringing their cars to a Roll by Goodyear location...
2019 Emissions - 08/20/2018
... sold for registration in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington State are required to meet California emission requirements. These vehicles...
PRA Reminder - 10/24/2018
The new Pre-Repair Authorization process for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies...
Service Update Bulletin - 05/22/2017
A SUB involves the correction of new/unsold vehicles in inventory and customer vehicles that return to the dealership for any type of service, as long as the applicable warranty is in effect. A SUB addresses a non-safety related repair or installation...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Off Lease Trucks - 12/21/2017
A wave of off lease vehicles is due to hit the used marketplace in 2018. There are approximately 3.9 million vehicles expected to come off lease in 2018, and include crossovers, SUVs, and high end models. Franchised dealers will have first pick of the...
Driver Distractions - 10/23/2017
The infotainment technology that is crammed into the dashboard of new vehicles is making drivers take their eyes off the road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social...
Enclave Action Center - 10/23/2017
An action center has been established through GM TAC to allow dealers to provide product feedback on the new 2018 Buick Enclave that began shipment to dealers in mid-October. Dealers are to contact the action center to report any vehicle issues that warrant...
Modifications - 08/27/2019
The New Vehicle Limited Warranty does not cover damage or failure resulting from modification or alteration (e.g. suspension modifications/lift kits) to the vehicle’s original equipment as manufactured or assembled by General Motors.
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
Special Coverage Policy Repairs - 08/27/2019
... are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters...
Semiconductors - 12/02/2019
Bosch estimates a value of $1,900 in semiconductors installed in an average new vehicle once electrification and autonomous driving technologies are embraced by the general market. In comparison, the average value of semiconductors installed in vehicles...
Profit Source - 03/27/2019
Uber and Lyft, as well as delivery service drivers, use their vehicles six times as much as a typical service customer. Dealers that are looking to increase service business and loyalty are tapping the ride-hailing service potential. A typical dealership...
Odometer Discrepancy - 01/21/2019
... has identified instances where the odometer reading entered by the dealer does not match the vehicle’s actual odometer reading as captured through Chevrolet/Buick/GMC/Cadillac Vehicle Diagnostics data on/around the date of the job card. GM Warranty...
Technology - 08/25/2020
Post-pandemic, dealers will embrace technology more than they have before and adjust processes to new consumer trends. Retail technology providers have released new features and products to help dealerships reach the consumer during the pandemic; technology...
Truck Sales - 07/30/2020
US new vehicle sales dropped a staggering 34% in the second quarter of 2020. On a high note, full-size pickups became the US auto industry’s largest segment in the second quarter, with one in four of the vehicles sold by non-luxury brands from April...
The Parts Policies & Procedures Manual - 10/27/2020
... warranty. The article also provides part warranty information on repairs performed under the New Vehicle Limited Warranty or 100% Policy. All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty,...
Reject of the Month - November 2020 - 10/27/2020
... operation. To correct the error the warranty administrator obtained authorization from the New Vehicle Damage Group by completing the New Vehicle Damage Reporting Form. The form is available within the Tools and Resources area of Dealer Support. Select...
... that feels to be too firm (harsh) or may slip or flare. The 8L90 transmission in certain 2015 vehicles makes use of an adaptive function that will help to refine the shift feel while driving and improve shift quality. The adapts can be reset and relearned...
Comeback Repeat Repairs - 09/02/2015
... Dashboard. If you see previously paid warranty transactions that are similar to the customer's new concern, ask questions to get the best description possible and note the previous repair information on the job card. Ask the customer if they have...
Maintenance Programs - 09/02/2015
... on the Preface Service Category.Click on the Maintenance Programs Service Sub Category.Select the New Vehicle and CPO Labor Codes option.Scroll to select the appropriate Maintenance Program. - Chevrolet 2-Year Scheduled Maintenance.- Buick 2-Year Scheduled...
Bed Liner - 09/03/2015
... RPO CGN for the spray-in bed liner. While the spray-in liner is covered under the terms of the New Vehicle Limited Warranty, restoring the luster or shine is considered a maintenance item. Bulletin 12-08-51-002 provides the bulletin specific operations...
Goodwill Tools - 06/25/2018
... are incurred as a result of a service repair. There is a $500 ceiling for this labor operation. Vehicle Payment Expense 0600005: Only vehicle payment reimbursements are included with this labor operation. In unique situations it may be appropriate to...
Push Button Start - 06/25/2018
... the last four years, it still isn’t standard on many of the least expensive vehicles or the newly redesigned Chevrolet Silverado or GMC Sierra. Other automakers are moving quickly to expand keyless ignition across more product lines. Some automakers...
Remote Battery Monitoring Through OnStar - 11/29/2018
GM has begun monitoring the performance of the high voltage battery in certain vehicles where the owner is an OnStar subscriber, including the 2014-16 Cadillac ELR and 2011-15 Chevrolet Volt. Through the monitoring process, GM is able to analyze the vehicle’s...
Goodyear Tire Service - 11/29/2018
... technician install the tires at the customer’s home or business, or having Goodyear’s new valet service pick the vehicle up and bring it back with new tires. Customers also have the choice of bringing their cars to a Roll by Goodyear location...
2019 Emissions - 08/20/2018
... sold for registration in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington State are required to meet California emission requirements. These vehicles...
PRA Reminder - 10/24/2018
The new Pre-Repair Authorization process for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies...
Service Update Bulletin - 05/22/2017
A SUB involves the correction of new/unsold vehicles in inventory and customer vehicles that return to the dealership for any type of service, as long as the applicable warranty is in effect. A SUB addresses a non-safety related repair or installation...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Off Lease Trucks - 12/21/2017
A wave of off lease vehicles is due to hit the used marketplace in 2018. There are approximately 3.9 million vehicles expected to come off lease in 2018, and include crossovers, SUVs, and high end models. Franchised dealers will have first pick of the...
Driver Distractions - 10/23/2017
The infotainment technology that is crammed into the dashboard of new vehicles is making drivers take their eyes off the road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social...
Enclave Action Center - 10/23/2017
An action center has been established through GM TAC to allow dealers to provide product feedback on the new 2018 Buick Enclave that began shipment to dealers in mid-October. Dealers are to contact the action center to report any vehicle issues that warrant...
Modifications - 08/27/2019
The New Vehicle Limited Warranty does not cover damage or failure resulting from modification or alteration (e.g. suspension modifications/lift kits) to the vehicle’s original equipment as manufactured or assembled by General Motors.
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
Special Coverage Policy Repairs - 08/27/2019
... are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters...
Semiconductors - 12/02/2019
Bosch estimates a value of $1,900 in semiconductors installed in an average new vehicle once electrification and autonomous driving technologies are embraced by the general market. In comparison, the average value of semiconductors installed in vehicles...
Profit Source - 03/27/2019
Uber and Lyft, as well as delivery service drivers, use their vehicles six times as much as a typical service customer. Dealers that are looking to increase service business and loyalty are tapping the ride-hailing service potential. A typical dealership...
Odometer Discrepancy - 01/21/2019
... has identified instances where the odometer reading entered by the dealer does not match the vehicle’s actual odometer reading as captured through Chevrolet/Buick/GMC/Cadillac Vehicle Diagnostics data on/around the date of the job card. GM Warranty...
Technology - 08/25/2020
Post-pandemic, dealers will embrace technology more than they have before and adjust processes to new consumer trends. Retail technology providers have released new features and products to help dealerships reach the consumer during the pandemic; technology...
Truck Sales - 07/30/2020
US new vehicle sales dropped a staggering 34% in the second quarter of 2020. On a high note, full-size pickups became the US auto industry’s largest segment in the second quarter, with one in four of the vehicles sold by non-luxury brands from April...
The Parts Policies & Procedures Manual - 10/27/2020
... warranty. The article also provides part warranty information on repairs performed under the New Vehicle Limited Warranty or 100% Policy. All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty,...
Reject of the Month - November 2020 - 10/27/2020
... operation. To correct the error the warranty administrator obtained authorization from the New Vehicle Damage Group by completing the New Vehicle Damage Reporting Form. The form is available within the Tools and Resources area of Dealer Support. Select...
Buick and Alexa - 10/27/2020
Buick and Amazon have partnered to offer voice assistance technology and online shopping. The new components include a virtual Amazon showroom and a custom Alexa “utterance”, a phrase that lets people ask about Buick vehicles from any Alexa...
Tire Bulletin - 09/22/2020
The New Vehicle Tire Warranty Program bulletin was updated in August. The latest version, 20NA159 (formerly 00-03-10-003Z) has been released with the new Global template format. The latest version also includes the 2021 model year and includes the following...
Open Recalls - 05/28/2020
... and beats the last minute, “oh no, this recall must be performed before we can deliver the newly sold vehicle!”...
Missing PDI Add Times - 04/29/2020
On occasion, publishing of some new vehicle Add Times in the LTG may be delayed. To provide dealers with access to these labor times, a new resource is available in the Warranty Administration Resource Center. The document is titled “US and Canada...
Popularity - 03/27/2020
... while the number of vehicles offered with a manual transmission is steadily declining. Even the new mid-engine Chevrolet Corvette is only sold with an automatic transmission. ...
Vibration or Wheel Issues - 02/27/2020
A manufacturing issue has been identified with select wheels (wheel RPO: RTH) on some 2020 Chevrolet Silverado HD vehicles built before November 15, 2019. Involved vehicles may have a vibration or loss of tire pressure. Dealer technicians may identify...
Error 834: Repair Performed Prior to Start of Warranty - 01/28/2020
... the wording of this reject might seem to sound like you cannot do warranty repairs on a vehicle until it is sold and the warranty starts, that is not the case. You are allowed to do warranty repairs on dealer owned stock vehicles. Warranty repairs for...
Technician Identification and Accounting of Labor Time - 01/28/2020
Warranty and Policy repairs must be time recorded by technicians. While this is nothing new, it still is done incorrectly or not at all in too many GM dealerships. Clock time for regular repairs and clock time for Other Labor Hours continues to be two...
2017: Year in Review - 11/21/2017
... occurred because the service manager failed to specifically state that they verified the new concern. Also, the date and time the customer approved the add on repair must be documented. Chargebacks occurred when that information, too, was not documented...
Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...
Battery Bulletin Updates - 02/20/2018
Download the new Battery Info Help Card In late January and early February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement...
Certified Pre-Owned Resource Center - 02/20/2018
A new app has been created to be a one-stop resource for information on both the Chevrolet Buick GMC Certified Pre-Owned and Cadillac Certified Pre-Owned vehicle programs. The app is titled Certified Pre-Owned Resource Center. Once the app is opened,...
Full Disclosure - 07/25/2017
... District Manager Aftersales (DMA) pre-approval is required for the use of any non-GM supplied new or remanufactured part during any service repair paid for by GM. Although swapping of parts can be very useful from a diagnostic perspective, swapped parts...
Replacement Parts Warranty - 04/23/2018
... a 24 month, unlimited mileage warranty. If a part is replaced while the vehicle is still under the New Vehicle warranty, coverage will be the balance of that warranty, but in no event less than 12 months, unlimited miles. The same part sold over-the-counter...
Ignition Switch Recalls - 10/02/2015
GM has announced that a new series of communications will be released to owners of affected Cobalt, HHR, Sky, Solstice, ION, and G5 owners that have not yet had the ignition switch recall performed. The recalls involved are as follows: 13454, 14063, 14092,...
Verifying The Repair Process - 04/28/2016
... with time punches and necessary parts charged out. Of the replacement parts charged out, a new oil seal, two gaskets, 9 quarts of oil and filter are included. Have questions to substantiate the repair? What resources can you use to identify discrepancies? To...
Technical Service Bulletins - 03/01/2016
While reviewing some newer technical service bulletins, I came across a commonality in the Warranty Information section. In some cases a warranty claim is not to be submitted for the issue outlined in the bulletin. Some may think that is a bit unusual,...
Part Warranty Clarification - 04/25/2023
... when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced under the NVLW or 100% Policy will be covered for the balance of the NVLW, but in no event...
Cross-Line Warranty - 03/23/2023
... advertising cross-line warranty repairs. Service agents may perform field action repairs for any new or discontinued vehicle, regardless of franchise if they have the necessary tools, training, and parts. Cross-Line warranty repairs are eligible for...
The Letter of Notification (LON) - 01/04/2023
... is Inoperative – When vehicle(s) are found without documentation, immediately perform the new vehicle inspection, documenting any damage exceptions on the LON by close of the next business day. During the same business day, contact the DBC (Live...
Transportation Claim Inspections and Submissions - 10/28/2022
... first available person, dealers should have trained and specifically designated personnel do all new vehicle inspections. A thorough inspection of each vehicle is essential for prompt payment of transportation transactions and is crucial, at times, when...
Forum - 03/22/2024
... a regular add line. Just to share this, with our SAVI process and the way we write up used and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if...
Updates and Reminders - 09/26/2022
... (05): The bulletin has been updated to include the 2023 model year and addresses all 2017 and newer model year vehicles equipped with RPOs ATH or AVJ. Labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement requires...
Repair Process - 12/01/2021
... Once the ordered part arrives and the customer returns to the dealership for part installation, a new job card is written. The new job card should include reference to the original part ordered job card. As mentioned above, the ordered part should be...
Goodwill Tools (Part I) - 01/27/2021
... Dealers may not use Goodwill Tools for the following situations: To close a sale In delayed new vehicle delivery situations After 10 days from new vehicle delivery to resolve a sales-related issue In any relation to the GM Card For fleet/commercial...
Buick and Amazon have partnered to offer voice assistance technology and online shopping. The new components include a virtual Amazon showroom and a custom Alexa “utterance”, a phrase that lets people ask about Buick vehicles from any Alexa...
Tire Bulletin - 09/22/2020
The New Vehicle Tire Warranty Program bulletin was updated in August. The latest version, 20NA159 (formerly 00-03-10-003Z) has been released with the new Global template format. The latest version also includes the 2021 model year and includes the following...
Open Recalls - 05/28/2020
... and beats the last minute, “oh no, this recall must be performed before we can deliver the newly sold vehicle!”...
Missing PDI Add Times - 04/29/2020
On occasion, publishing of some new vehicle Add Times in the LTG may be delayed. To provide dealers with access to these labor times, a new resource is available in the Warranty Administration Resource Center. The document is titled “US and Canada...
Popularity - 03/27/2020
... while the number of vehicles offered with a manual transmission is steadily declining. Even the new mid-engine Chevrolet Corvette is only sold with an automatic transmission. ...
Vibration or Wheel Issues - 02/27/2020
A manufacturing issue has been identified with select wheels (wheel RPO: RTH) on some 2020 Chevrolet Silverado HD vehicles built before November 15, 2019. Involved vehicles may have a vibration or loss of tire pressure. Dealer technicians may identify...
Error 834: Repair Performed Prior to Start of Warranty - 01/28/2020
... the wording of this reject might seem to sound like you cannot do warranty repairs on a vehicle until it is sold and the warranty starts, that is not the case. You are allowed to do warranty repairs on dealer owned stock vehicles. Warranty repairs for...
Technician Identification and Accounting of Labor Time - 01/28/2020
Warranty and Policy repairs must be time recorded by technicians. While this is nothing new, it still is done incorrectly or not at all in too many GM dealerships. Clock time for regular repairs and clock time for Other Labor Hours continues to be two...
2017: Year in Review - 11/21/2017
... occurred because the service manager failed to specifically state that they verified the new concern. Also, the date and time the customer approved the add on repair must be documented. Chargebacks occurred when that information, too, was not documented...
Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...
Battery Bulletin Updates - 02/20/2018
Download the new Battery Info Help Card In late January and early February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement...
Certified Pre-Owned Resource Center - 02/20/2018
A new app has been created to be a one-stop resource for information on both the Chevrolet Buick GMC Certified Pre-Owned and Cadillac Certified Pre-Owned vehicle programs. The app is titled Certified Pre-Owned Resource Center. Once the app is opened,...
Full Disclosure - 07/25/2017
... District Manager Aftersales (DMA) pre-approval is required for the use of any non-GM supplied new or remanufactured part during any service repair paid for by GM. Although swapping of parts can be very useful from a diagnostic perspective, swapped parts...
Replacement Parts Warranty - 04/23/2018
... a 24 month, unlimited mileage warranty. If a part is replaced while the vehicle is still under the New Vehicle warranty, coverage will be the balance of that warranty, but in no event less than 12 months, unlimited miles. The same part sold over-the-counter...
Ignition Switch Recalls - 10/02/2015
GM has announced that a new series of communications will be released to owners of affected Cobalt, HHR, Sky, Solstice, ION, and G5 owners that have not yet had the ignition switch recall performed. The recalls involved are as follows: 13454, 14063, 14092,...
Verifying The Repair Process - 04/28/2016
... with time punches and necessary parts charged out. Of the replacement parts charged out, a new oil seal, two gaskets, 9 quarts of oil and filter are included. Have questions to substantiate the repair? What resources can you use to identify discrepancies? To...
Technical Service Bulletins - 03/01/2016
While reviewing some newer technical service bulletins, I came across a commonality in the Warranty Information section. In some cases a warranty claim is not to be submitted for the issue outlined in the bulletin. Some may think that is a bit unusual,...
Part Warranty Clarification - 04/25/2023
... when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced under the NVLW or 100% Policy will be covered for the balance of the NVLW, but in no event...
Cross-Line Warranty - 03/23/2023
... advertising cross-line warranty repairs. Service agents may perform field action repairs for any new or discontinued vehicle, regardless of franchise if they have the necessary tools, training, and parts. Cross-Line warranty repairs are eligible for...
The Letter of Notification (LON) - 01/04/2023
... is Inoperative – When vehicle(s) are found without documentation, immediately perform the new vehicle inspection, documenting any damage exceptions on the LON by close of the next business day. During the same business day, contact the DBC (Live...
Transportation Claim Inspections and Submissions - 10/28/2022
... first available person, dealers should have trained and specifically designated personnel do all new vehicle inspections. A thorough inspection of each vehicle is essential for prompt payment of transportation transactions and is crucial, at times, when...
Forum - 03/22/2024
... a regular add line. Just to share this, with our SAVI process and the way we write up used and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if...
Updates and Reminders - 09/26/2022
... (05): The bulletin has been updated to include the 2023 model year and addresses all 2017 and newer model year vehicles equipped with RPOs ATH or AVJ. Labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement requires...
Repair Process - 12/01/2021
... Once the ordered part arrives and the customer returns to the dealership for part installation, a new job card is written. The new job card should include reference to the original part ordered job card. As mentioned above, the ordered part should be...
Goodwill Tools (Part I) - 01/27/2021
... Dealers may not use Goodwill Tools for the following situations: To close a sale In delayed new vehicle delivery situations After 10 days from new vehicle delivery to resolve a sales-related issue In any relation to the GM Card For fleet/commercial...
Forum - 10/11/2017
Please review the "Understanding the New Courtesy Transportation Guidelines" article from the July edition of the Warranty News. From the Member's Area home page, select the News tab, click the link for Newsletter PDF Archive, and select the July,...
Re: Transmission Types - 12/08/2015
From the November edition of the Warranty News: To view the different engine and transmission assemblies available for a specific vehicle, enter "identification" in the SI search field once the year, make, and model of vehicle has been selected. The...
Warranty Briefs: Error 834 - 09/11/2018
You think you have a simple warranty transaction new vehicle, in inventory, and only four miles on the odometer. Then, after addressing some necessary repairs, you get the dreaded Error 834. Ugh. A potential customer takes a vehicle out on a test drive and...
Tire Pre-Authorization - 07/20/2022
... tab then select the "Search/ Create a Pre-Repair Authorization Document" link. On the "New Pre-Repair Authorization" form select "GM-US" from the "Business Unit" drop down menu. Click the "New" button to proceed. Select "ZREG--Regular Vehicle Transaction"...
Global Warranty Management Submission - 12/16/2016
... details before we get started. Confirm that all service personnel The first step to beginning a new transaction is to select a Transaction Type. The different transactions types are Regular Vehicle Transaction, ZREG is used for most regular warranty...
Tire Coverage - 07/21/2022
... of a warranty transaction. Tires are covered against defects in material or workmanship under the new vehicle bumper-to-bumper warranty coverage. Defective tires will be replaced on a pro-rata adjustment basis according to a mileage based schedule. GM...
The History of a Warranty Claim Submission - 01/06/2010
... then validated. The one-line claim system was born. 1977 - 1979: The TI-742 punch tape became the new method that required someone at the dealership to key punch warranty information on to a keyboard. The information was then transferred to a "punch...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... You will be asked if you are calling about a transportation transaction and transferred to the New Vehicle Damage team. Inform the person answering your call that it will be necessary for you to submit an additional line on a previously paid transportation...
Global Warranty Management - 04/13/2010
... and improved our processes with the manner in which we administer warranty transactions with the new Global Warranty Management System. While not an easy transition process for many, it was time for a system upgrade, especially as a means for the dealer...
Staying one Step Ahead of Recalls - 01/19/2011
... was completed. In order to safely complete the campaign the damaged parts must be replaced and new parts installed using the recommended procedures outline in the bulletin. Build Dates and Service Campaigns: It has become more common that Special...
Components and Systems: Diesel Emissions - 08/10/2010
... removes O2 from a substance and combines another substance with the O2 to form another compound. New diesel vehicles have the SCR system to control NOx (nitrogen oxides) emissions. Common reductants used in SCR systems are ammonia and urea water...
CBG CPO Maintenance Plan - 10/14/2011
Fast FactsGM recently rolled out its new Chevrolet Buick GMC Certified Pre-Owned (CBG CPO) Maintenance Plan in coordination with the Chevrolet Buick GMC Certified Pre-Owned Warranty. The maintenance plan is meant to provide customers with an option for...
11275B - Carpeted Floor Mats Missing - 03/08/2012
... 11275B, which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping floor mats to dealers when a vehicle was dealer traded. T5855 is used to reimburse the dealer that...
February 2012 Recall Update - 02/07/2012
... Emission Canister Purge Solenoid Valve may not function properly. Dealers are to install a new Evaporative Emission Canister Purge Solenoid Valve. The special coverage covers the condition for a period of 10 years or 120,000 miles. Always be sure to...
Power Steering Concerns - 02/07/2012
... gear housing and the power steering fluid reservoir inlet hose to address the concern. The new inlet hose has a larger diameter orifice to allow for less system back pressure. Also, the power steering system must be flushed and replaced with DEXRON(r)-VI...
Reject of the Month - 01/19/2012
... 834, almost always happens because incorrect mileage was entered with the warranty transaction. New vehicles delivered to your dealership typically show a warranty start date two days prior to the payment of the PDI and the mileage is recorded at zero....
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... the PQC for approval to replace an engine, it's important that your technicians understand this new requirement to verify that the failure is not the result of non-GM engine control module calibrations being installed applies to everyone. Depending on...
The Dealer Empowerment Portal - 04/12/2013
In early April GM introduced the new dealer empowerment tool. Service managers now follow this new and improved process for submitting requests to GM for a policy or goodwill adjustment. Access to the application is based on a user's GlobalConnect ID...
Maintenance - 07/03/2013
... with a maximum of four service events within 2 years or 24,000 miles (whichever comes first for new 2013 model year vehicles). The labour operation associated with the program is 0600683 for a reimbursement amount of $35. While the Pro-Grade Program...
Parts and Accessories Warranty Coverage - 07/03/2013
... job card invoice, verification may be made through the service agent's DMS system. Note on the new job card the date of the original repair, the mileage, and the job card number. For parts sold over the counter, the customer must produce their sales...
Policy Repairs and Mandatory Minimums - 11/05/2012
... there has been so much inconsistency with policy repairs throughout the country, GM has published new guidelines that focus on specific parameters and owner responsibility. Earlier this year new rules were put in place with regards to policy repairs...
What Would You Do? 06/08 - 06/24/2008
A customer brings their 2007 Dodge Ram to the service department with a transmission concern. The vehicle's in-service date is 12-7-2005 and current mileage is 41,586. The vehicle is dispatched to the transmission technician and a diagnosis is performed....
What are your dealership’s operating hours? - 06/07/2010
... one heck of a day to sell cars. I called that store the next morning from my service desk. The new car sales manager said that at one time they had counted approximately 100 people in the dealership. At least a dozen new cars were sold that day, that...
What Would You Do - 02/16 - 02/02/2016
... Calculator to provide the customer with policy assistance, as the vehicle is outside of the new vehicle warranty. The customer returned for a scheduled repair on the vehicle's rear heating system and since they were in for service already, installation...
Forum - 02/02/2017
... (NU6) emissions related components (Coverage Code E): 15/150,000 in PZEV states (specific to vehicle MY). P&P Article 1.2.3.3 (California Emissions Warranties) provides a table to determine CA Emissions Warranty eligibility. On a side note: the vehicle...
Please review the "Understanding the New Courtesy Transportation Guidelines" article from the July edition of the Warranty News. From the Member's Area home page, select the News tab, click the link for Newsletter PDF Archive, and select the July,...
Re: Transmission Types - 12/08/2015
From the November edition of the Warranty News: To view the different engine and transmission assemblies available for a specific vehicle, enter "identification" in the SI search field once the year, make, and model of vehicle has been selected. The...
Warranty Briefs: Error 834 - 09/11/2018
You think you have a simple warranty transaction new vehicle, in inventory, and only four miles on the odometer. Then, after addressing some necessary repairs, you get the dreaded Error 834. Ugh. A potential customer takes a vehicle out on a test drive and...
Tire Pre-Authorization - 07/20/2022
... tab then select the "Search/ Create a Pre-Repair Authorization Document" link. On the "New Pre-Repair Authorization" form select "GM-US" from the "Business Unit" drop down menu. Click the "New" button to proceed. Select "ZREG--Regular Vehicle Transaction"...
Global Warranty Management Submission - 12/16/2016
... details before we get started. Confirm that all service personnel The first step to beginning a new transaction is to select a Transaction Type. The different transactions types are Regular Vehicle Transaction, ZREG is used for most regular warranty...
Tire Coverage - 07/21/2022
... of a warranty transaction. Tires are covered against defects in material or workmanship under the new vehicle bumper-to-bumper warranty coverage. Defective tires will be replaced on a pro-rata adjustment basis according to a mileage based schedule. GM...
The History of a Warranty Claim Submission - 01/06/2010
... then validated. The one-line claim system was born. 1977 - 1979: The TI-742 punch tape became the new method that required someone at the dealership to key punch warranty information on to a keyboard. The information was then transferred to a "punch...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... You will be asked if you are calling about a transportation transaction and transferred to the New Vehicle Damage team. Inform the person answering your call that it will be necessary for you to submit an additional line on a previously paid transportation...
Global Warranty Management - 04/13/2010
... and improved our processes with the manner in which we administer warranty transactions with the new Global Warranty Management System. While not an easy transition process for many, it was time for a system upgrade, especially as a means for the dealer...
Staying one Step Ahead of Recalls - 01/19/2011
... was completed. In order to safely complete the campaign the damaged parts must be replaced and new parts installed using the recommended procedures outline in the bulletin. Build Dates and Service Campaigns: It has become more common that Special...
Components and Systems: Diesel Emissions - 08/10/2010
... removes O2 from a substance and combines another substance with the O2 to form another compound. New diesel vehicles have the SCR system to control NOx (nitrogen oxides) emissions. Common reductants used in SCR systems are ammonia and urea water...
CBG CPO Maintenance Plan - 10/14/2011
Fast FactsGM recently rolled out its new Chevrolet Buick GMC Certified Pre-Owned (CBG CPO) Maintenance Plan in coordination with the Chevrolet Buick GMC Certified Pre-Owned Warranty. The maintenance plan is meant to provide customers with an option for...
11275B - Carpeted Floor Mats Missing - 03/08/2012
... 11275B, which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping floor mats to dealers when a vehicle was dealer traded. T5855 is used to reimburse the dealer that...
February 2012 Recall Update - 02/07/2012
... Emission Canister Purge Solenoid Valve may not function properly. Dealers are to install a new Evaporative Emission Canister Purge Solenoid Valve. The special coverage covers the condition for a period of 10 years or 120,000 miles. Always be sure to...
Power Steering Concerns - 02/07/2012
... gear housing and the power steering fluid reservoir inlet hose to address the concern. The new inlet hose has a larger diameter orifice to allow for less system back pressure. Also, the power steering system must be flushed and replaced with DEXRON(r)-VI...
Reject of the Month - 01/19/2012
... 834, almost always happens because incorrect mileage was entered with the warranty transaction. New vehicles delivered to your dealership typically show a warranty start date two days prior to the payment of the PDI and the mileage is recorded at zero....
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... the PQC for approval to replace an engine, it's important that your technicians understand this new requirement to verify that the failure is not the result of non-GM engine control module calibrations being installed applies to everyone. Depending on...
The Dealer Empowerment Portal - 04/12/2013
In early April GM introduced the new dealer empowerment tool. Service managers now follow this new and improved process for submitting requests to GM for a policy or goodwill adjustment. Access to the application is based on a user's GlobalConnect ID...
Maintenance - 07/03/2013
... with a maximum of four service events within 2 years or 24,000 miles (whichever comes first for new 2013 model year vehicles). The labour operation associated with the program is 0600683 for a reimbursement amount of $35. While the Pro-Grade Program...
Parts and Accessories Warranty Coverage - 07/03/2013
... job card invoice, verification may be made through the service agent's DMS system. Note on the new job card the date of the original repair, the mileage, and the job card number. For parts sold over the counter, the customer must produce their sales...
Policy Repairs and Mandatory Minimums - 11/05/2012
... there has been so much inconsistency with policy repairs throughout the country, GM has published new guidelines that focus on specific parameters and owner responsibility. Earlier this year new rules were put in place with regards to policy repairs...
What Would You Do? 06/08 - 06/24/2008
A customer brings their 2007 Dodge Ram to the service department with a transmission concern. The vehicle's in-service date is 12-7-2005 and current mileage is 41,586. The vehicle is dispatched to the transmission technician and a diagnosis is performed....
What are your dealership’s operating hours? - 06/07/2010
... one heck of a day to sell cars. I called that store the next morning from my service desk. The new car sales manager said that at one time they had counted approximately 100 people in the dealership. At least a dozen new cars were sold that day, that...
What Would You Do - 02/16 - 02/02/2016
... Calculator to provide the customer with policy assistance, as the vehicle is outside of the new vehicle warranty. The customer returned for a scheduled repair on the vehicle's rear heating system and since they were in for service already, installation...
Forum - 02/02/2017
... (NU6) emissions related components (Coverage Code E): 15/150,000 in PZEV states (specific to vehicle MY). P&P Article 1.2.3.3 (California Emissions Warranties) provides a table to determine CA Emissions Warranty eligibility. On a side note: the vehicle...
Forum - 04/25/2018
... distributor. Policies & Procedures Article 2.8.4: Any subsequent battery failure during the New Vehicle Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New...
Increased reimbursement rates for maintenance programs - 12/01/2021
... recently posted a question in the Warranty Forum regarding engines and RPO codes in regards to the New Vehicle First Maintenance reimbursement rates. With the release of GCUS-9-12098, the list of vehicles included the specific engine size with the appropriate...
Cross-Line Warranty - 10/26/2021
... or termination of cross-line capability. Dealerships can perform Field Action repairs on any new or discontinued vehicle, regardless of franchise, if they have the necessary tools, training, and parts. Cross-line on an electric vehicle is...
Field Action Status Change Form: CAM-03 - 10/01/2021
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. They may deny completion of the recall to maintain the vehicle in its original, from the factory, state. When...
Authorization to Perform Repairs - 08/30/2021
... job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant. Warranty job cards must have “an authorization to perform repairs”...
Fuel Reimbursement - 07/27/2021
With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their...
Air Conditioning Tips & Reminders - 06/29/2021
... of carbon dioxide. The R-1234yf supply tank is white with a red band to denote flammability. Vehicles that use R-1234yf are identified by the underhood charge label, as well as the label placed on or near the evaporator core inside the HVAC module....
Air Conditioning Guidelines - 05/25/2022
... friendly R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. R-1234yf is an olefin containing hydrogen, fluorine, and carbon, with thermodynamic properties similar to R-134a. It is a mildly flammable gas. The...
Reject of the Month - April 2024 - 03/23/2024
... with Service Agent owned vehicles. When servicing a Service Agent owned vehicle, including new and used inventory, service management is required to sign the job card authorizing the work prior to repair. Complete management approval is required (explanation,...
Reject of the Month - February 2024 - 01/29/2024
... review. Comments stated to update transaction type ZREG as the vehicle is still within the New Vehicle Warranty period (Emission Select Component Limited Warranty: 8 years/80,000 miles). Reference: Global Warranty Management User Manual: For parts...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... terms are used to describe the different payment categories: Warranty Transaction: When a vehicle is within both time and mileage of the specific written warranty and a repair is made that is the result of a defect in materials or workmanship. Policy...
Bulletin Updates - 05/23/2023
... instances: Defective factory installed OE batteries that fail within the vehicle’s New Vehicle Bumper to Bumper Limited Warranty. Defective dealer installed batteries that were replaced under the New Vehicle Bumper to Bumper Limited Warranty...
Reject of the Month - July 2023 - 06/27/2023
... for required programming events. Check the VIN stored on the computer that was used to program the vehicle and it will show which module(s) were programmed to assist with identifying modules that were missed. The Park Assist Retrofit Recalls, N222375790...
Empowerment Part II - 03/21/2017
... the second part of the Empowerment article series that began in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to offer one of the Goodwill tools that are available rather than paying for repairs....
Reject of the Month - April 2020 - 03/27/2020
... local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the population covered by Special Coverage N182180270. The...
CPO Warranty Coverage - 03/26/2019
... list of labor operations that require pre-approval was last updated in April 2018. Vehicles certified on March 16th, 2016, and later, receive two maintenance services. The maintenance services must be performed within 24 months or 24,000 miles. Oil change...
Goodwill Tools - 05/29/2019
... situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service provided. In other words, you have a customer who is not happy and you want to do something for them to turn the situation into a positive...
Chassis Parts and Lifetime Warranty - 06/26/2019
... part fails within this warranty period, parts and labor are covered and the warranty on the new part is only the remainder of the original warranty. If a part is installed while the vehicle is still within its New Vehicle Warranty coverage period, the...
Air Conditioning Guidelines - 04/22/2019
... cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet , and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
Warranty Job Cards and In-Service Dates - 02/21/2019
... a service advisor, the actual in-service date of the vehicle (the date the vehicle was sold when new) must be documented on the job card. The incorrect in-service date could result in a chargeback if audited or viewed by the Warranty Support Center....
Reject of the Month - 10/23/2019
... owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The technician found that it was necessary to initialize the SD card every...
Required Job Card Information - 01/03/2020
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
Parts Department and Warranty Compliance - 07/30/2020
... This program is intended to increase customer satisfaction and is only applicable during the New Vehicle Limited Warranty period. Parts expediting is not eligible for dealership owned vehicles or for parts and accessories replacement part warranties...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
Service customers who choose to drop their vehicles off without going into the service department can use an early bird envelope or other type of drop off form for providing authorization to repair their vehicles. Your customer provides their authorization...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... revision contains the 2019 model year and an updated Service Management Authorization Matrix. At newsletter print time, the matrix contained within Service Policies and Procedures Article 3.2.13 had not yet been updated. Once updated, select the download...
... distributor. Policies & Procedures Article 2.8.4: Any subsequent battery failure during the New Vehicle Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New...
Increased reimbursement rates for maintenance programs - 12/01/2021
... recently posted a question in the Warranty Forum regarding engines and RPO codes in regards to the New Vehicle First Maintenance reimbursement rates. With the release of GCUS-9-12098, the list of vehicles included the specific engine size with the appropriate...
Cross-Line Warranty - 10/26/2021
... or termination of cross-line capability. Dealerships can perform Field Action repairs on any new or discontinued vehicle, regardless of franchise, if they have the necessary tools, training, and parts. Cross-line on an electric vehicle is...
Field Action Status Change Form: CAM-03 - 10/01/2021
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. They may deny completion of the recall to maintain the vehicle in its original, from the factory, state. When...
Authorization to Perform Repairs - 08/30/2021
... job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant. Warranty job cards must have “an authorization to perform repairs”...
Fuel Reimbursement - 07/27/2021
With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their...
Air Conditioning Tips & Reminders - 06/29/2021
... of carbon dioxide. The R-1234yf supply tank is white with a red band to denote flammability. Vehicles that use R-1234yf are identified by the underhood charge label, as well as the label placed on or near the evaporator core inside the HVAC module....
Air Conditioning Guidelines - 05/25/2022
... friendly R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. R-1234yf is an olefin containing hydrogen, fluorine, and carbon, with thermodynamic properties similar to R-134a. It is a mildly flammable gas. The...
Reject of the Month - April 2024 - 03/23/2024
... with Service Agent owned vehicles. When servicing a Service Agent owned vehicle, including new and used inventory, service management is required to sign the job card authorizing the work prior to repair. Complete management approval is required (explanation,...
Reject of the Month - February 2024 - 01/29/2024
... review. Comments stated to update transaction type ZREG as the vehicle is still within the New Vehicle Warranty period (Emission Select Component Limited Warranty: 8 years/80,000 miles). Reference: Global Warranty Management User Manual: For parts...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... terms are used to describe the different payment categories: Warranty Transaction: When a vehicle is within both time and mileage of the specific written warranty and a repair is made that is the result of a defect in materials or workmanship. Policy...
Bulletin Updates - 05/23/2023
... instances: Defective factory installed OE batteries that fail within the vehicle’s New Vehicle Bumper to Bumper Limited Warranty. Defective dealer installed batteries that were replaced under the New Vehicle Bumper to Bumper Limited Warranty...
Reject of the Month - July 2023 - 06/27/2023
... for required programming events. Check the VIN stored on the computer that was used to program the vehicle and it will show which module(s) were programmed to assist with identifying modules that were missed. The Park Assist Retrofit Recalls, N222375790...
Empowerment Part II - 03/21/2017
... the second part of the Empowerment article series that began in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to offer one of the Goodwill tools that are available rather than paying for repairs....
Reject of the Month - April 2020 - 03/27/2020
... local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the population covered by Special Coverage N182180270. The...
CPO Warranty Coverage - 03/26/2019
... list of labor operations that require pre-approval was last updated in April 2018. Vehicles certified on March 16th, 2016, and later, receive two maintenance services. The maintenance services must be performed within 24 months or 24,000 miles. Oil change...
Goodwill Tools - 05/29/2019
... situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service provided. In other words, you have a customer who is not happy and you want to do something for them to turn the situation into a positive...
Chassis Parts and Lifetime Warranty - 06/26/2019
... part fails within this warranty period, parts and labor are covered and the warranty on the new part is only the remainder of the original warranty. If a part is installed while the vehicle is still within its New Vehicle Warranty coverage period, the...
Air Conditioning Guidelines - 04/22/2019
... cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet , and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
Warranty Job Cards and In-Service Dates - 02/21/2019
... a service advisor, the actual in-service date of the vehicle (the date the vehicle was sold when new) must be documented on the job card. The incorrect in-service date could result in a chargeback if audited or viewed by the Warranty Support Center....
Reject of the Month - 10/23/2019
... owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The technician found that it was necessary to initialize the SD card every...
Required Job Card Information - 01/03/2020
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
Parts Department and Warranty Compliance - 07/30/2020
... This program is intended to increase customer satisfaction and is only applicable during the New Vehicle Limited Warranty period. Parts expediting is not eligible for dealership owned vehicles or for parts and accessories replacement part warranties...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
Service customers who choose to drop their vehicles off without going into the service department can use an early bird envelope or other type of drop off form for providing authorization to repair their vehicles. Your customer provides their authorization...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... revision contains the 2019 model year and an updated Service Management Authorization Matrix. At newsletter print time, the matrix contained within Service Policies and Procedures Article 3.2.13 had not yet been updated. Once updated, select the download...
Air Conditioning Season - 04/23/2018
... stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
Reject of the Month - 04/23/2018
... Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The vehicle was involved in the following recall programs: Recall 17456: Rear Wheel Hub Nut Loose Recall 17367: Incorrect...
Strategy Based Diagnosis - 09/25/2018
GM uses Strategy Based/Symptom Diagnosis for an organized vehicle diagnostic approach. Strategy based diagnosis is basically an overview of each diagnostic step. The goal is to provide guidance when creating a plan of action for each specific diagnostic...
Battery Test Procedures - 12/19/2018
... than 30 days, the WSC may also request copies of the PDI printouts for the claim in question. If a new vehicle arrives at your dealer from a transportation shipper that will not start due to a discharged or defective battery, the claim must be submitted...
Claim Pre-Approval Request Form - 01/21/2019
The Claim Pre-Approval Request Form has undergone a few upgrades, including new check box options, as well as ensuring policy related requests take precedence over the other category options. The newly added check boxes include: Policy on vehicle...
Air Conditioning Repair Documentation - 06/19/2017
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a, and the GE-50300 for vehicles...
Field Action Completion - 05/22/2017
... on vehicles in inventory. As a reminder, all safety and noncompliance recalls must be completed on new and pre-owned inventory prior to delivery. - Safety Recalls involve a correction of a safety related defect. - Noncompliance Recalls involve a correction...
Special Coverage Reminders - 09/27/2017
If a vehicle is involved in a special coverage, as shown in IVH, the unique special coverage labor code identified in the bulletin must always be used on the transaction for repairs performed relating to the special coverage. Some special coverage bulletins,...
CPO Warranty Coverage - 03/21/2017
... that means the repair is NOT covered. The guide was last updated February 16, 2016. Vehicles certified on March 16th, 2016, receive two maintenance services. Vehicles certified before this date received four. The maintenance services must be performed...
Administrative Allowance - 10/26/2016
There is a new process for submitting eligible administrative allowances. Effective with transactions submitted on or after October 1, 2016, administrative allowances are submitted in the net/administrative allowance field of the transaction. Note: There...
Wheel Alignment Warranty Transactions - 11/29/2016
... suspension requires some time to reach normal operating characteristics. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle does need to be aligned prior to 500 miles, the transaction will...
Updates to the Dealer Empowerment Portal - 08/23/2016
... This will allow for easier attachment to the transaction when submitting the claim. A new status, Rework, has also been added. Pre-approval forms will be placed into Rework status by the DMA/DMC when they have questions, need additional information,...
Bulletin Update - 08/23/2016
Servicing Vehicles from Canada - Foreign Tourist Indicator: Bulletin 16NA119 has been updated to reflect the clarification of the use of the Foreign Tourist VIN Indicator. A ZSET transaction must be processed when servicing a vehicle that has had...
CAC Provided Diagnostic Voucher - 06/27/2016
... procedures to dealerships that perform a complimentary diagnosis on a customer's out-of-warranty vehicle that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership is the diagnostic fee. Customers who...
Reject of the Month - 02/02/2016
... performed prior to start of Warranty.AZPTI; ZREG; ZPDI; ZTPT835Submission time limit for new defective battery exceeded.N/A830836Battery warranty record not found in ZACD_WRTY.N/A830Error code 834 presents itself when the job card date precedes the warranty...
2016 Malibu - 01/11/2016
The new model features for the 2016 Chevrolet Malibu have been released in bulletin 15-NA-085. The vehicle will be offered in L, LS, 1LT, and 2LT trim levels as well as Chevrolet's new uplevel designation, the Premier, which has replaced the LTZ trim....
System Upgrades - 05/24/2016
... and complete Field Action information to service agents. These updates have provided new features in IVH and GWM including:A more detailed field action status display in IVH Links to detailed information for each field action displayed in IVHA...
Powertrain Warranty Coverage - 01/11/2016
... Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012: 5-year/100,000 mile coverage...
Reject of the Month - 01/11/2016
... Procedures Manual states the following in regard to Voided Warranties and Branded Titles: The New Vehicle Limited Warranty is void on any vehicle with a title that has been branded as salvage, scrap, junk, totaled, etc. Only claims for repairs related...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Concern Not Duplicated Labor Operations - 12/01/2015
... a customer originated concern to use these labor operations. Vehicles in service agent inventory, new or used, are not eligible. As mentioned, service management must approve the use of the labor operations and that approval must be obtained prior to...
Policy Decision - 10/02/2015
... out of warranty, by some time and quite a few miles, assistance to replace the four wheels on her vehicle due to corrosion. After determining the amount of participation through the policy calculator, the customer was responsible for approximately...
Engineering Information - 02/27/2014
... Information where it is asked of technicians to take the time to contact an engineer when a vehicle is in your dealership with a specific concern. This information is very important to GM in determining the root cause of the customer's concern to develop...
Reject of the Month - 04/03/2014
... for Customer Enthusiasm tire transactions. Maybe your customer recently bought their vehicle new from your dealership and noticed a gash in the sidewall of the left front tire after driving the vehicle for 4,000 miles. Since there wasn't a manufacturer's...
Certified Elite Criteria - 07/01/2014
... attainment continues to require an above average performance in all criteria categories. The New Vehicle Customer Retention threshold has increased to 66% or higher. The Dealership Parts Loyalty threshold has also increased to 89%; a rolling 12-month...
... stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
Reject of the Month - 04/23/2018
... Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The vehicle was involved in the following recall programs: Recall 17456: Rear Wheel Hub Nut Loose Recall 17367: Incorrect...
Strategy Based Diagnosis - 09/25/2018
GM uses Strategy Based/Symptom Diagnosis for an organized vehicle diagnostic approach. Strategy based diagnosis is basically an overview of each diagnostic step. The goal is to provide guidance when creating a plan of action for each specific diagnostic...
Battery Test Procedures - 12/19/2018
... than 30 days, the WSC may also request copies of the PDI printouts for the claim in question. If a new vehicle arrives at your dealer from a transportation shipper that will not start due to a discharged or defective battery, the claim must be submitted...
Claim Pre-Approval Request Form - 01/21/2019
The Claim Pre-Approval Request Form has undergone a few upgrades, including new check box options, as well as ensuring policy related requests take precedence over the other category options. The newly added check boxes include: Policy on vehicle...
Air Conditioning Repair Documentation - 06/19/2017
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a, and the GE-50300 for vehicles...
Field Action Completion - 05/22/2017
... on vehicles in inventory. As a reminder, all safety and noncompliance recalls must be completed on new and pre-owned inventory prior to delivery. - Safety Recalls involve a correction of a safety related defect. - Noncompliance Recalls involve a correction...
Special Coverage Reminders - 09/27/2017
If a vehicle is involved in a special coverage, as shown in IVH, the unique special coverage labor code identified in the bulletin must always be used on the transaction for repairs performed relating to the special coverage. Some special coverage bulletins,...
CPO Warranty Coverage - 03/21/2017
... that means the repair is NOT covered. The guide was last updated February 16, 2016. Vehicles certified on March 16th, 2016, receive two maintenance services. Vehicles certified before this date received four. The maintenance services must be performed...
Administrative Allowance - 10/26/2016
There is a new process for submitting eligible administrative allowances. Effective with transactions submitted on or after October 1, 2016, administrative allowances are submitted in the net/administrative allowance field of the transaction. Note: There...
Wheel Alignment Warranty Transactions - 11/29/2016
... suspension requires some time to reach normal operating characteristics. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle does need to be aligned prior to 500 miles, the transaction will...
Updates to the Dealer Empowerment Portal - 08/23/2016
... This will allow for easier attachment to the transaction when submitting the claim. A new status, Rework, has also been added. Pre-approval forms will be placed into Rework status by the DMA/DMC when they have questions, need additional information,...
Bulletin Update - 08/23/2016
Servicing Vehicles from Canada - Foreign Tourist Indicator: Bulletin 16NA119 has been updated to reflect the clarification of the use of the Foreign Tourist VIN Indicator. A ZSET transaction must be processed when servicing a vehicle that has had...
CAC Provided Diagnostic Voucher - 06/27/2016
... procedures to dealerships that perform a complimentary diagnosis on a customer's out-of-warranty vehicle that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership is the diagnostic fee. Customers who...
Reject of the Month - 02/02/2016
... performed prior to start of Warranty.AZPTI; ZREG; ZPDI; ZTPT835Submission time limit for new defective battery exceeded.N/A830836Battery warranty record not found in ZACD_WRTY.N/A830Error code 834 presents itself when the job card date precedes the warranty...
2016 Malibu - 01/11/2016
The new model features for the 2016 Chevrolet Malibu have been released in bulletin 15-NA-085. The vehicle will be offered in L, LS, 1LT, and 2LT trim levels as well as Chevrolet's new uplevel designation, the Premier, which has replaced the LTZ trim....
System Upgrades - 05/24/2016
... and complete Field Action information to service agents. These updates have provided new features in IVH and GWM including:A more detailed field action status display in IVH Links to detailed information for each field action displayed in IVHA...
Powertrain Warranty Coverage - 01/11/2016
... Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012: 5-year/100,000 mile coverage...
Reject of the Month - 01/11/2016
... Procedures Manual states the following in regard to Voided Warranties and Branded Titles: The New Vehicle Limited Warranty is void on any vehicle with a title that has been branded as salvage, scrap, junk, totaled, etc. Only claims for repairs related...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Concern Not Duplicated Labor Operations - 12/01/2015
... a customer originated concern to use these labor operations. Vehicles in service agent inventory, new or used, are not eligible. As mentioned, service management must approve the use of the labor operations and that approval must be obtained prior to...
Policy Decision - 10/02/2015
... out of warranty, by some time and quite a few miles, assistance to replace the four wheels on her vehicle due to corrosion. After determining the amount of participation through the policy calculator, the customer was responsible for approximately...
Engineering Information - 02/27/2014
... Information where it is asked of technicians to take the time to contact an engineer when a vehicle is in your dealership with a specific concern. This information is very important to GM in determining the root cause of the customer's concern to develop...
Reject of the Month - 04/03/2014
... for Customer Enthusiasm tire transactions. Maybe your customer recently bought their vehicle new from your dealership and noticed a gash in the sidewall of the left front tire after driving the vehicle for 4,000 miles. Since there wasn't a manufacturer's...
Certified Elite Criteria - 07/01/2014
... attainment continues to require an above average performance in all criteria categories. The New Vehicle Customer Retention threshold has increased to 66% or higher. The Dealership Parts Loyalty threshold has also increased to 89%; a rolling 12-month...
Bulletin Updates - 01/21/2015
... dealer then completes the bottom section of the form and retains a copy in the vehicle service file. The form may be found in the Service Workbench tab on GlobalConnect within Service Forms. When applicable, GM will mail a CRRF with the product field...
Transportation Claim Fast Facts - 01/21/2015
All vehicles designated for delivery to the Service Agent's facility, regardless of vehicle condition, must be accepted. Any questions or concerns must be directed to the DBC only.It is highly recommended that digital photographs of damaged areas are...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need...
The Next Generation GlobalConnect: - 07/29/2015
... The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and access. The new site also has shortcuts, news, references, and more.Prior to the go live date in mid-July, dealers logged onto...
Service Information Keyword/Labor Operation Search - 06/02/2015
In early May, GM released a TechLine News communication to dealers that announced three new changes to SI. These changes were made based on user feedback.The first change was to the Year Range Bulletin search. In the past, the user selected the platform...
Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...
2016 Model Year Warranty Coverage - 03/26/2015
... and expectations. In addition to the 3/36,000 bumper-to-bumper warranty, all Chevrolet and GMC vehicles will come with a powertrain limited warranty that totals 5 years/60,000 miles of coverage. The powertrain coverage will continue to include the engine,...
Application of Authorization Code R Changes - 03/26/2015
... the same as a previous repair, must now be approved prior to the start of the repair. With this new requirement, service advisors must scrutinize vehicle history to determine what warranty repairs were previously submitted and paid for and may result...
When the Customer Does Not Return - 04/28/2015
... vehicle was involved in Recall 14294 were instructed to contact the dealership in advance to order new keys. The recall involved replacing their keys and those keys had to be special ordered because they were unique to their vehicle. Service agents were...
Dongle Scan - 03/23/2023
... until resolution. In those cases where the advisor was unable to perform a scan when the vehicle entered the dealership, e.g. SAVI or wireless was non-functional for a brief period, and the vehicle is still at the dealership, a scan should be performed...
PET Exceptions - 10/28/2022
... the part as out-of-warranty/policy (instead of customer pay) and not be charged for the part. New vehicle inventory units with no in-service or warranty start date require an “A” authorization to process as there is not an active applicable...
Transportation Claim Transactions - 01/04/2023
... starts with the person checking in vehicles. A walk-around inspection must be performed on every new vehicle delivered to your dealership and must include all visible surfaces. Also, the engine compartment, passenger compartment, glove box and/or console,...
Technical Assistance - 03/23/2023
... closed. Case closing information is very valuable to TAC and is often used as evidence to develop new service bulletins that communicate more accurate repair information. Case closing information is captured and linked in a TAC database, which is used...
What Would You Do? - 02/24 - 01/29/2024
... crankshaft reluctor ring. It was also noted that parts were transferred from the old engine to the new and the crankshaft learn procedure was performed. Codes were cleared and the vehicle was road tested.The technician also noted the old and new...
Forum - 03/11/2024
... / JC NOT Written by the Service Manager: When servicing Service Agent-owned vehicles, including new and used vehicles in inventory, service management is to sign the job card authorizing the work prior to repair. Service management approval (explanation,...
3rd Party Rentals - 09/25/2023
Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
Preventing Battery Debits - 07/27/2022
... Battery Warranty does not apply. Therefore, dealers must remove the warranty insert tag from the new ACDelco Replacement Battery and retain it with the job card. ...
2022 Policies & Procedures Updates - 03/28/2022
... once a year. Many of the updates are changes made and announced last year so while they are not new policies, they are now documented in the P&P manual. Some updates are just a matter of rewording and clarifying existing policies. On the first page...
Reject of the Month - February 2022 - 01/27/2022
... and reject, it was confirmed in the owner manual that brake pads/linings are covered by the New Vehicle Limited Warranty for up to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. The...
What Would You Do - 11/20 - 10/27/2020
... information center may be 16x faster than what the brake pads are experiencing. Involved vehicles are equipped with the Brake Lining Wear System Life Span Prognostic Indicator. To correct the condition dealers will reprogram the brake system control...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 03/26/2020
... dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited...
What Would You Do - 03/20 - 02/27/2020
The owner of a 2018 Chevrolet Silverado brought their vehicle into the local dealership for a technician to address a check engine light. The customer also noted that the vehicle was also going into reduced power mode and the truck wasn’t able to...
Forum - 02/27/2020
... is determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved replacement part must be ordered and installed. While your scenario is not from a diagnostic perspective, swapping parts from an inventory...
What Would You Do - 05/21 - 04/29/2021
... with DTC P0300 set. The condition affects certain various 2015-19 Cadillac, Chevrolet, and GMC vehicles equipped with a 5.3L or 6.2L engine (RPO’s L86, LT1, LT4).The concern may be the result of an AFM lifter that is mechanically collapsed and/or...
... dealer then completes the bottom section of the form and retains a copy in the vehicle service file. The form may be found in the Service Workbench tab on GlobalConnect within Service Forms. When applicable, GM will mail a CRRF with the product field...
Transportation Claim Fast Facts - 01/21/2015
All vehicles designated for delivery to the Service Agent's facility, regardless of vehicle condition, must be accepted. Any questions or concerns must be directed to the DBC only.It is highly recommended that digital photographs of damaged areas are...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need...
The Next Generation GlobalConnect: - 07/29/2015
... The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and access. The new site also has shortcuts, news, references, and more.Prior to the go live date in mid-July, dealers logged onto...
Service Information Keyword/Labor Operation Search - 06/02/2015
In early May, GM released a TechLine News communication to dealers that announced three new changes to SI. These changes were made based on user feedback.The first change was to the Year Range Bulletin search. In the past, the user selected the platform...
Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...
2016 Model Year Warranty Coverage - 03/26/2015
... and expectations. In addition to the 3/36,000 bumper-to-bumper warranty, all Chevrolet and GMC vehicles will come with a powertrain limited warranty that totals 5 years/60,000 miles of coverage. The powertrain coverage will continue to include the engine,...
Application of Authorization Code R Changes - 03/26/2015
... the same as a previous repair, must now be approved prior to the start of the repair. With this new requirement, service advisors must scrutinize vehicle history to determine what warranty repairs were previously submitted and paid for and may result...
When the Customer Does Not Return - 04/28/2015
... vehicle was involved in Recall 14294 were instructed to contact the dealership in advance to order new keys. The recall involved replacing their keys and those keys had to be special ordered because they were unique to their vehicle. Service agents were...
Dongle Scan - 03/23/2023
... until resolution. In those cases where the advisor was unable to perform a scan when the vehicle entered the dealership, e.g. SAVI or wireless was non-functional for a brief period, and the vehicle is still at the dealership, a scan should be performed...
PET Exceptions - 10/28/2022
... the part as out-of-warranty/policy (instead of customer pay) and not be charged for the part. New vehicle inventory units with no in-service or warranty start date require an “A” authorization to process as there is not an active applicable...
Transportation Claim Transactions - 01/04/2023
... starts with the person checking in vehicles. A walk-around inspection must be performed on every new vehicle delivered to your dealership and must include all visible surfaces. Also, the engine compartment, passenger compartment, glove box and/or console,...
Technical Assistance - 03/23/2023
... closed. Case closing information is very valuable to TAC and is often used as evidence to develop new service bulletins that communicate more accurate repair information. Case closing information is captured and linked in a TAC database, which is used...
What Would You Do? - 02/24 - 01/29/2024
... crankshaft reluctor ring. It was also noted that parts were transferred from the old engine to the new and the crankshaft learn procedure was performed. Codes were cleared and the vehicle was road tested.The technician also noted the old and new...
Forum - 03/11/2024
... / JC NOT Written by the Service Manager: When servicing Service Agent-owned vehicles, including new and used vehicles in inventory, service management is to sign the job card authorizing the work prior to repair. Service management approval (explanation,...
3rd Party Rentals - 09/25/2023
Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
Preventing Battery Debits - 07/27/2022
... Battery Warranty does not apply. Therefore, dealers must remove the warranty insert tag from the new ACDelco Replacement Battery and retain it with the job card. ...
2022 Policies & Procedures Updates - 03/28/2022
... once a year. Many of the updates are changes made and announced last year so while they are not new policies, they are now documented in the P&P manual. Some updates are just a matter of rewording and clarifying existing policies. On the first page...
Reject of the Month - February 2022 - 01/27/2022
... and reject, it was confirmed in the owner manual that brake pads/linings are covered by the New Vehicle Limited Warranty for up to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. The...
What Would You Do - 11/20 - 10/27/2020
... information center may be 16x faster than what the brake pads are experiencing. Involved vehicles are equipped with the Brake Lining Wear System Life Span Prognostic Indicator. To correct the condition dealers will reprogram the brake system control...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 03/26/2020
... dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited...
What Would You Do - 03/20 - 02/27/2020
The owner of a 2018 Chevrolet Silverado brought their vehicle into the local dealership for a technician to address a check engine light. The customer also noted that the vehicle was also going into reduced power mode and the truck wasn’t able to...
Forum - 02/27/2020
... is determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved replacement part must be ordered and installed. While your scenario is not from a diagnostic perspective, swapping parts from an inventory...
What Would You Do - 05/21 - 04/29/2021
... with DTC P0300 set. The condition affects certain various 2015-19 Cadillac, Chevrolet, and GMC vehicles equipped with a 5.3L or 6.2L engine (RPO’s L86, LT1, LT4).The concern may be the result of an AFM lifter that is mechanically collapsed and/or...
What Would You Do? - 02/23 - 01/24/2023
... able to turn the steering wheel on their 2016 Cadillac CT6 with 40,600 miles. While outside of the new vehicle bumper to bumper warranty, the vehicle has coverage under the Cadillac CPO Limited Warranty. The technician diagnosed the condition, found...
What Would You Do? - 01/23 - 01/04/2023
... would need to be brought back into the dealership for an inspection by a trained technician. A new job card would need to be opened for this instance. The time punch documentation would be required as a way of matching the dealership’s technician...
What Would You Do - 04/18 - 03/26/2018
... job card was dispatched to a technician, where the vehicle was diagnosed, and a new compressor was installed. The job card was closed with transaction type ZPTC, with the compressor charged out and no labor. A copy of the original job card showing installation...
What Would You Do - 09/18 - 08/20/2018
... Since the vehicle was out of warranty the service advisor obtained customer approval and the new component was ordered from the ESC. The customer was advised that the service department would be in contact once the part arrived to schedule a return visit...
Forum - 09/20/2018
Authorization to Perform Repairs (aka Customer Signature): New/Used Inventory Vehicles-Management must sign the job card authorizing the work prior to repair. ZFAT and ZPDI transaction types are excluded from this requirement. (CarolRoyal: The...
Forum - 10/11/2017
Please refer to the Air Conditioning Repair Documentation article contained within the July edition of the Warranty News. From the Member's Area home page, select the News tab and click the Newsletter PDF Archive link, then click on the July...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... sections that state: It is important that the 2018 Chevrolet Silverado HD and GMC Sierra HD vehicles have both the engine control module (ECM) programmed, per this recall, as well as the transmission control module (TCM) programmed, per SUB 17419, at...
What Would You Do - 08/17 - 07/25/2017
... the root cause. TAC did not have any like cases, and was not able to provide recommendations. The vehicle was returned to the customer with the recommendation to monitor the situation and return as necessary.The customer returned to the service department,...
Forum - 09/05/2017
... was not included in the special coverage repair, and the vehicle was outside of the term of the New Vehicle Limited Warranty ...
Forum - 04/04/2019
I would avoid using the client's vehicle for insurance reasons, personally. Any manager I ever had indicated that was their preferred practice. If you have a store vehicle designated as a shuttle, use that. There is no documentation required as far as...
Forum - 02/14/2019
Check IVH to determine the country of origin. On the Vehicle Summary page - check the Applicable Warranties section for indication of kilometers or miles. On the View Vehicle Delivery Information page - check the delivery information. If Canadian origination,...
What Would You Do - 11/19 - 10/23/2019
... service repair facility. The repair facility then installed the part on a customer’s vehicle. Unfortunately, after installation the vehicle incurred a failure with the replaced part while being operated out of town. While out of town, the...
What Would You Do - 01/20 - 01/03/2020
... for assistance. After removing the steering wheel, air bag, steering column cover, and harness, a new steering wheel was installed. After re-assembly the technician found that one of the codes returned, and was directed to reprogram the TCM to address...
Forum - 09/10/2019
.) What is the policy on swapping parts from a stock vehicle to a customer vehicle? Swapped parts must be returned to the stock vehicle with replacement parts ordered for the customer vehicle
What Would You Do - 09/19 - 08/27/2019
... realized that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager...
Forum - 07/09/2019
... within the Policies & Procedures Manual, including Article 5.3.5: Disclosure: Reacquired Vehicles and Article 1.1.8 GM Repurchased Vehicles. An additional resource in a buyback situation is the Reacquired Vehicle Disclosure Center (RVDC), the...
What Would You Do - 12/16 - 11/29/2016
The owner of a vehicle with a salvage title visited their local dealership for reimbursement on a previously paid repair to correct an issue with the engine mounted high pressure fuel pump, as outlined in recall 43180. The vehicle was reported salvaged...
What Would You Do - 09/14 - 09/09/2014
... with assistance on the ignition switch recall. Because the customer did not feel safe driving the vehicle, the customer was provided with a rental while waiting for parts to arrive at the dealership. Once the parts arrived the dealership completed...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
... Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the oil...
Re: GOODWILL - 09/28/2009
... months/24,000 miles (40,000 km)* * Beyond the time and/or mileage (kilometrage) limits of the GM New Vehicle Limited Warranty" So I would think that special coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in...
Re: bulletin number - 06/15/2011
... the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result of a defect...
Re: Transportation Claim on Overnight Delivery - 02/21/2012
... to take pictures and include them. If it is extensive damage you must make no repairs until the New Vehicle Damage department has been contacted at the DBC at 888-414-6322. Vehicles with an estimate of repair meeting or exceeding 8.0 hours to any welded...
Re: COURTESY TRANSPORTATION - 07/01/2008
[quote] Rhonda: HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA -...
Rules Have Reasons - 03/31/2008
... He was an eldery man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with it, because it was too difficult for him to get out of his vehicle. Our shop policy is no customers in the...
Goodwill Tools - 03/26/2024
... Reimbursement field of the transaction. Vehicle payment reimbursement is limited to 2021 and newer Chevrolet, Buick, and GMC models: Up to $1,000 --- 2021 and newer Cadillac models: up to $ These labor operations have specific applications and any...
... able to turn the steering wheel on their 2016 Cadillac CT6 with 40,600 miles. While outside of the new vehicle bumper to bumper warranty, the vehicle has coverage under the Cadillac CPO Limited Warranty. The technician diagnosed the condition, found...
What Would You Do? - 01/23 - 01/04/2023
... would need to be brought back into the dealership for an inspection by a trained technician. A new job card would need to be opened for this instance. The time punch documentation would be required as a way of matching the dealership’s technician...
What Would You Do - 04/18 - 03/26/2018
... job card was dispatched to a technician, where the vehicle was diagnosed, and a new compressor was installed. The job card was closed with transaction type ZPTC, with the compressor charged out and no labor. A copy of the original job card showing installation...
What Would You Do - 09/18 - 08/20/2018
... Since the vehicle was out of warranty the service advisor obtained customer approval and the new component was ordered from the ESC. The customer was advised that the service department would be in contact once the part arrived to schedule a return visit...
Forum - 09/20/2018
Authorization to Perform Repairs (aka Customer Signature): New/Used Inventory Vehicles-Management must sign the job card authorizing the work prior to repair. ZFAT and ZPDI transaction types are excluded from this requirement. (CarolRoyal: The...
Forum - 10/11/2017
Please refer to the Air Conditioning Repair Documentation article contained within the July edition of the Warranty News. From the Member's Area home page, select the News tab and click the Newsletter PDF Archive link, then click on the July...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... sections that state: It is important that the 2018 Chevrolet Silverado HD and GMC Sierra HD vehicles have both the engine control module (ECM) programmed, per this recall, as well as the transmission control module (TCM) programmed, per SUB 17419, at...
What Would You Do - 08/17 - 07/25/2017
... the root cause. TAC did not have any like cases, and was not able to provide recommendations. The vehicle was returned to the customer with the recommendation to monitor the situation and return as necessary.The customer returned to the service department,...
Forum - 09/05/2017
... was not included in the special coverage repair, and the vehicle was outside of the term of the New Vehicle Limited Warranty ...
Forum - 04/04/2019
I would avoid using the client's vehicle for insurance reasons, personally. Any manager I ever had indicated that was their preferred practice. If you have a store vehicle designated as a shuttle, use that. There is no documentation required as far as...
Forum - 02/14/2019
Check IVH to determine the country of origin. On the Vehicle Summary page - check the Applicable Warranties section for indication of kilometers or miles. On the View Vehicle Delivery Information page - check the delivery information. If Canadian origination,...
What Would You Do - 11/19 - 10/23/2019
... service repair facility. The repair facility then installed the part on a customer’s vehicle. Unfortunately, after installation the vehicle incurred a failure with the replaced part while being operated out of town. While out of town, the...
What Would You Do - 01/20 - 01/03/2020
... for assistance. After removing the steering wheel, air bag, steering column cover, and harness, a new steering wheel was installed. After re-assembly the technician found that one of the codes returned, and was directed to reprogram the TCM to address...
Forum - 09/10/2019
.) What is the policy on swapping parts from a stock vehicle to a customer vehicle? Swapped parts must be returned to the stock vehicle with replacement parts ordered for the customer vehicle
What Would You Do - 09/19 - 08/27/2019
... realized that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager...
Forum - 07/09/2019
... within the Policies & Procedures Manual, including Article 5.3.5: Disclosure: Reacquired Vehicles and Article 1.1.8 GM Repurchased Vehicles. An additional resource in a buyback situation is the Reacquired Vehicle Disclosure Center (RVDC), the...
What Would You Do - 12/16 - 11/29/2016
The owner of a vehicle with a salvage title visited their local dealership for reimbursement on a previously paid repair to correct an issue with the engine mounted high pressure fuel pump, as outlined in recall 43180. The vehicle was reported salvaged...
What Would You Do - 09/14 - 09/09/2014
... with assistance on the ignition switch recall. Because the customer did not feel safe driving the vehicle, the customer was provided with a rental while waiting for parts to arrive at the dealership. Once the parts arrived the dealership completed...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
... Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the oil...
Re: GOODWILL - 09/28/2009
... months/24,000 miles (40,000 km)* * Beyond the time and/or mileage (kilometrage) limits of the GM New Vehicle Limited Warranty" So I would think that special coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in...
Re: bulletin number - 06/15/2011
... the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result of a defect...
Re: Transportation Claim on Overnight Delivery - 02/21/2012
... to take pictures and include them. If it is extensive damage you must make no repairs until the New Vehicle Damage department has been contacted at the DBC at 888-414-6322. Vehicles with an estimate of repair meeting or exceeding 8.0 hours to any welded...
Re: COURTESY TRANSPORTATION - 07/01/2008
[quote] Rhonda: HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA -...
Rules Have Reasons - 03/31/2008
... He was an eldery man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with it, because it was too difficult for him to get out of his vehicle. Our shop policy is no customers in the...
Goodwill Tools - 03/26/2024
... Reimbursement field of the transaction. Vehicle payment reimbursement is limited to 2021 and newer Chevrolet, Buick, and GMC models: Up to $1,000 --- 2021 and newer Cadillac models: up to $ These labor operations have specific applications and any...
Cross-line Warranty - 12/11/2023
... to have a signed brand specific EV participation agreement to perform warranty repairs. 2016 and newer Medium Duty trucks can only receive warranty service at authorized Medium Duty dealers. Cross line warranty does not apply to these trucks. To perform...
Special Coverage Repairs - 09/24/2019
... are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are...
Reject of the Month - 11/05/2012
... for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The technician repaired the vehicle by installing new pistons...
Reject of the Month - 10/08/2012
... detailed comments and support for the transaction will be necessary. Perform an alignment on a new vehicle with very low miles? Attach a copy of the alignment spec to the transaction. Have a repair that contained consequential damage creating an excessive...
Tire Pre-Repair Authorization - 08/30/2012
... bulletin 00-03-10-003 is an excellent resource for those policies associated with the new vehicle tire warranty program, a question was recently raised that was not addressed in the bulletin or in P&P. A dealer made a customer enthusiasm decision...
Required Operating Procedures Update - 08/30/2012
... 10: Accurate Labor Operation Numbers and Times. The updates were mostly clarifications, but a new bullet was added:If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the...
Starter Replacement - 04/13/2012
... labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft Position Sensor Reluctor Ring Replacement...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... brittle and chipped after removing the pistons. To correct the condition the tech installed a new crankshaft, rod and main bearings, pistons and rings, and oil pump and timing chain. He then reassembled the engine with new seals and gaskets.After...
Step It Up Accessory Program - 10/01/2013
... with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program time period. Eligible vehicles include the following:Buick Enclave, Encore, Regal, La Crosse, VeranoCadillac ATS, CTS, CTS-V, Escalade,...
Changes to Special Coverage 10054 - 07/30/2013
... to be submitted to the service agent or GM by July 31st, 2014. GM began mailing letters with the new information to owners of affected vehicles on July 26th, 2013. The affected vehicles are certain 2005 - 2007 Buick Rainier, Chevrolet SSR, TrailBlazer,...
Concern Not Duplicated - 05/14/2013
... because GM recognizes that technicians deserve to be paid for their time involved in checking a vehicle that has a potential problem. The decision to apply a CCND labour operation must be made by service management and approval must be written on the...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... may have forgotten they purchased a service contract as many purchase it at the time of the vehicle sale. Since the bumper-to-bumper warranty is a minimum of three years or 36,000 miles, they don't actually utilize their service contract for some time. GM...
Reject of the Month - 03/11/2013
... dealership with a no power concern on their 2007 Chevrolet Impala. The customer stated that the vehicle had good acceleration over 20 mph, but from 0-20 mph it lacked power. The technician diagnosed the concern to an internal throttle body failure....
GM Service Policy & Procedures Updates - 10/14/2011
... the maintenance inspection period is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.(Article 1.2.1.8) Fluids, Lubricants, Coolant, and Refrigerants - These items are covered only when they need to be used in the...
Top Reject of the Month - 11/17/2011
... the common and not so common transaction rejects and some tips for their resolution.Reject 901: Vehicle not compatible with labour code XXXXX: This reject typically occurs when the wrong labour operation has been applied to a repair. In most cases this...
VINs That Fall Between The Cracks - 11/17/2011
Dealing with a recall or a special policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... holder. These reward earnings have only been available to redeem toward the purchase of eligible, new GM vehicles. This new pilot program allowing reward redemption options for parts and service visits could be just the ticket to increase business for...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... the part or the labour, if a failure happens there may be hard feelings. In addition to new parts, GM offers certain parts that are refurbished or remanufactured, that may be used both for customer pay and warranty repairs. Parts that are remanufactured...
Revised Blower Motor Installation Instructions - 02/07/2012
... line has been revised and requires modifications to function properly for the following model year vehicles:2007 - 2010 Cadillac Escalade, Escalade ESV, Escalade EXT2007 - 2010 Chevrolet Avalanche, Silverado, Suburban, Tahoe2007 - 2010 GMC Sierra, Yukon,...
The Rookie's Corner - 10/14/2011
The Right Tool for the Right JobThat small piece of wisdom is extremely relevant for the new warranty administrator. One of the biggest factors in warranty accuracy is being able to find the key information needed to properly document the claim. There...
Parts Incompatibility Reject - 10/14/2011
... steps. Upon inspection, the technicians determined that the assist steps were severely pitted. The vehicle had just 18,000 miles and should have been well within the base warranty. The coverage was confirmed in IVH and it was determined that this was...
Service Information and Labour Operations - 08/09/2011
It's not new that technicians are not allowed to assign a labour operation to a repair they just made. Among other places, the Policies and Procedures Manual spells this out in Article 1.6.2.12. However, beginning with the 2010 model year, Service Information...
Certified Elite Program - 06/08/2011
... effort. The following are the expectations GM has established to be a part of this select program:New Vehicle Customer Retention - To hit this target, your new vehicle customer retention must be at 36% or greater. When you create a service department...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... data fields require an entry; those fields are indicated with an asterisk (*). Click on the NEW button on the bottom right of the screen to open the New Pre-Repair Authorization screen. Select the appropriate Business Unit (either GM-US for warranty...
Warranty 101: Change - 06/08/2011
... a welcome one...For many, change is exciting and something to look forward to; like purchasing a new car to replace the 15-year old one, a new hairstyle, or going on vacation to a new tropical destination. There may be some trepidation associated with...
... to have a signed brand specific EV participation agreement to perform warranty repairs. 2016 and newer Medium Duty trucks can only receive warranty service at authorized Medium Duty dealers. Cross line warranty does not apply to these trucks. To perform...
Special Coverage Repairs - 09/24/2019
... are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are...
Reject of the Month - 11/05/2012
... for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The technician repaired the vehicle by installing new pistons...
Reject of the Month - 10/08/2012
... detailed comments and support for the transaction will be necessary. Perform an alignment on a new vehicle with very low miles? Attach a copy of the alignment spec to the transaction. Have a repair that contained consequential damage creating an excessive...
Tire Pre-Repair Authorization - 08/30/2012
... bulletin 00-03-10-003 is an excellent resource for those policies associated with the new vehicle tire warranty program, a question was recently raised that was not addressed in the bulletin or in P&P. A dealer made a customer enthusiasm decision...
Required Operating Procedures Update - 08/30/2012
... 10: Accurate Labor Operation Numbers and Times. The updates were mostly clarifications, but a new bullet was added:If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the...
Starter Replacement - 04/13/2012
... labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft Position Sensor Reluctor Ring Replacement...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... brittle and chipped after removing the pistons. To correct the condition the tech installed a new crankshaft, rod and main bearings, pistons and rings, and oil pump and timing chain. He then reassembled the engine with new seals and gaskets.After...
Step It Up Accessory Program - 10/01/2013
... with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program time period. Eligible vehicles include the following:Buick Enclave, Encore, Regal, La Crosse, VeranoCadillac ATS, CTS, CTS-V, Escalade,...
Changes to Special Coverage 10054 - 07/30/2013
... to be submitted to the service agent or GM by July 31st, 2014. GM began mailing letters with the new information to owners of affected vehicles on July 26th, 2013. The affected vehicles are certain 2005 - 2007 Buick Rainier, Chevrolet SSR, TrailBlazer,...
Concern Not Duplicated - 05/14/2013
... because GM recognizes that technicians deserve to be paid for their time involved in checking a vehicle that has a potential problem. The decision to apply a CCND labour operation must be made by service management and approval must be written on the...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... may have forgotten they purchased a service contract as many purchase it at the time of the vehicle sale. Since the bumper-to-bumper warranty is a minimum of three years or 36,000 miles, they don't actually utilize their service contract for some time. GM...
Reject of the Month - 03/11/2013
... dealership with a no power concern on their 2007 Chevrolet Impala. The customer stated that the vehicle had good acceleration over 20 mph, but from 0-20 mph it lacked power. The technician diagnosed the concern to an internal throttle body failure....
GM Service Policy & Procedures Updates - 10/14/2011
... the maintenance inspection period is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.(Article 1.2.1.8) Fluids, Lubricants, Coolant, and Refrigerants - These items are covered only when they need to be used in the...
Top Reject of the Month - 11/17/2011
... the common and not so common transaction rejects and some tips for their resolution.Reject 901: Vehicle not compatible with labour code XXXXX: This reject typically occurs when the wrong labour operation has been applied to a repair. In most cases this...
VINs That Fall Between The Cracks - 11/17/2011
Dealing with a recall or a special policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... holder. These reward earnings have only been available to redeem toward the purchase of eligible, new GM vehicles. This new pilot program allowing reward redemption options for parts and service visits could be just the ticket to increase business for...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... the part or the labour, if a failure happens there may be hard feelings. In addition to new parts, GM offers certain parts that are refurbished or remanufactured, that may be used both for customer pay and warranty repairs. Parts that are remanufactured...
Revised Blower Motor Installation Instructions - 02/07/2012
... line has been revised and requires modifications to function properly for the following model year vehicles:2007 - 2010 Cadillac Escalade, Escalade ESV, Escalade EXT2007 - 2010 Chevrolet Avalanche, Silverado, Suburban, Tahoe2007 - 2010 GMC Sierra, Yukon,...
The Rookie's Corner - 10/14/2011
The Right Tool for the Right JobThat small piece of wisdom is extremely relevant for the new warranty administrator. One of the biggest factors in warranty accuracy is being able to find the key information needed to properly document the claim. There...
Parts Incompatibility Reject - 10/14/2011
... steps. Upon inspection, the technicians determined that the assist steps were severely pitted. The vehicle had just 18,000 miles and should have been well within the base warranty. The coverage was confirmed in IVH and it was determined that this was...
Service Information and Labour Operations - 08/09/2011
It's not new that technicians are not allowed to assign a labour operation to a repair they just made. Among other places, the Policies and Procedures Manual spells this out in Article 1.6.2.12. However, beginning with the 2010 model year, Service Information...
Certified Elite Program - 06/08/2011
... effort. The following are the expectations GM has established to be a part of this select program:New Vehicle Customer Retention - To hit this target, your new vehicle customer retention must be at 36% or greater. When you create a service department...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... data fields require an entry; those fields are indicated with an asterisk (*). Click on the NEW button on the bottom right of the screen to open the New Pre-Repair Authorization screen. Select the appropriate Business Unit (either GM-US for warranty...
Warranty 101: Change - 06/08/2011
... a welcome one...For many, change is exciting and something to look forward to; like purchasing a new car to replace the 15-year old one, a new hairstyle, or going on vacation to a new tropical destination. There may be some trepidation associated with...
From the Desk of a Service Manager - 03/11/2010
... visit other facilities and discuss the ins and outs of the current system in contrast with the new DMS options. It is important to collect and discuss the advantages and disadvantages for each prospective DMS within the team. Once the team has an understanding...
Missed Revenue - Parts Inventory - 02/04/2010
On a cold, snowy day a customer visited their local dealership to inquire about new tires for his vehicle. The customer was looking for a cost effective solution to improve navigation on the icy, slippery roads. Another customer brought their vehicle...
Safety Recall 10153B - 08/10/2010
... dealers are to issue a $100 check to the customer. Vehicles currently in dealer/retailer new or used car inventory are not eligible for a check. The bulletin has been revised to include an addendum to the service procedure, the addition of a 'T' labour...
Safety Recall 10153 - 07/02/2010
... dealers are to issue a $100 check to the customer. Vehicles currently in dealer/retailer new or used car inventory are not eligible for a check. ...
Update to 2010 Wiring Labor Operations - 07/02/2010
Last month we wrote about the new wiring labor operations for 2010 and future model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty...
Transportation Damage Transaction Tips - 05/12/2010
... repairs at 0-500 miles require Pre-Authorization and are handled as a warranty transaction.When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted wheels,...
Body Mount Cushion - 04/27/2011
Some owners of 2004-2011 Chevrolet Colorado and GMC Canyon, 2006-2010 Hummer H3 vehicles may have concerns with a squeak, crunch, creak type noise from under the vehicle while driving at low speeds or over uneven surfaces. The concern may be caused by...
Chevrolet MyLink - 04/12/2011
MyLink is an in-vehicle communication system that allows vehicle owners access to a variety of smart phone applications. The system allows the owner to link a smart phone to the vehicle's voice recognition software, sound system and navigation screen....
Customer Satisfaction Recall 10287A - 03/10/2011
... Buick Enclave; 2007-2009 Cadillac CTS, SRX, STS; 2009 Chevrolet Traverse; 2007 and 2009 GMC Acadia vehicles equipped with a HFV6 engine could experience premature timing chain wear and illumination of the service engine soon light. Dealers have been...
Customer Satisfaction Recall 10287 - 02/23/2011
Premature Timing Chain Wear: Approximately 380,000 vehicles equipped with a HFV6 engine may require reprogramming of the engine control module. The recall affects certain 2007 GMC Acadia; 2007-2009 Cadillac CTS, SRX, STS; and 2009 Buick Enclave, Chevrolet...
Safety Recall 10243B - 10/13/2010
... updated to include an inspection procedure in the service procedure section. Some of the involved vehicles may have already had the second row recliner inner trim cover modified. The recall applies to certain 2009-2010 Buick Enclave, 2009-2010 Chevrolet...
Warranty Claim Submissions On The Decline - 08/10/2010
... These reductions save the automaker much needed money; sometimes several hundred dollars per vehicle sold and it also boost resale values. The Cadillac DTS, Buick LaCrosse and Buick Lucerne rank among vehicles with the fewest problems in the 2010 J.D....
Let The Weather Drive Service! - 11/18/2010
... another idea. These value added services will help keep your customers safe and may also bring in new customers and additional service dollars. ...
Noncompliance Recall 10367 - 12/24/2010
... tether anchor for the front center seat position is not accessible as required by Federal Motor Vehicle Safety Standards. The recall applies to certain 2004-2011 model year regular and extended cab trucks without a rear seat and equipped with a front...
PDI Auto Pay - 02/07/2012
On occasion, a new vehicle delivered to the dealership may not show up on the Warranty Transaction Summary for auto payment of the PDI. Confirm that PDI's are posted to a receivable schedule with the corresponding credit. If the PDI auto-pay credit is...
Dealership Empowerment and Correct Documentation - 01/19/2012
... your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of things they actually like to do. So why...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... and the filter must be an ACDelco oil filter. Also provided are a tire rotation and a multipoint vehicle inspection. This complimentary service must be performed in accordance with the OLH system and maintenance schedule of the vehicle. There is a maximum...
Add Credit Reminder - 05/14/2013
To submit for a WPC add credit for a transaction that paid prior to May 7, use the new Global Labour Code 0600064 with the additional amount on a separate transaction.This labour code is only in effect until August 7, 2013.Only use this GLC to submit...
Corvette - 05/14/2013
... allocation to its highest volume dealers only. Other Chevrolet stores won't be allocated the new model until at least six to nine months after its launch. To be eligible to get the new Vette, dealers had to sell at least four Corvettes during 2012. Dealerships...
F and I - 06/19/2013
... tear coverage, tire and wheel, anti-theft protection, appearance protection and dent repair. Now new GM products will be available for both new and used vehicles....
Customer Concern Not Duplicated - 10/01/2013
... use of the labour operation on the job card- Actual time labour operation, 0.1-0.3 hours- New and/or used inventory vehicles are not eligible - Service management approval is required on the job card- CCND operations may not be used...
Technician Clock Time - 10/01/2013
... card, a flag sheet, or electronically, the total elapsed time a technician has spent working on a vehicle, each day, must be available for GM review. It is also important to note that all customer pay, warranty, policy, and internal job card time must...
GLC Transition - 07/03/2013
... be some time differences with the legacy LTG.The 2007-2009 LTG has been aligned to the 2010 and newer LTG format. This allows for the labour codes to align with the repair descriptions in SI. As a result, you may notice labour code description changes...
R-1234yf Refrigerant - 07/03/2013
... amount = $27.30Review the related article in the July 2012 edition of the Warranty News (From the Warranty Community webpage select the Newsletter PDF Archive file from the News tab). ...
Cores - 06/06/2012
... of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit memo. If not requested by the WPC, the core must be shipped to the CCA Core Return Center within 21 days.WPC requests for part returns...
... visit other facilities and discuss the ins and outs of the current system in contrast with the new DMS options. It is important to collect and discuss the advantages and disadvantages for each prospective DMS within the team. Once the team has an understanding...
Missed Revenue - Parts Inventory - 02/04/2010
On a cold, snowy day a customer visited their local dealership to inquire about new tires for his vehicle. The customer was looking for a cost effective solution to improve navigation on the icy, slippery roads. Another customer brought their vehicle...
Safety Recall 10153B - 08/10/2010
... dealers are to issue a $100 check to the customer. Vehicles currently in dealer/retailer new or used car inventory are not eligible for a check. The bulletin has been revised to include an addendum to the service procedure, the addition of a 'T' labour...
Safety Recall 10153 - 07/02/2010
... dealers are to issue a $100 check to the customer. Vehicles currently in dealer/retailer new or used car inventory are not eligible for a check. ...
Update to 2010 Wiring Labor Operations - 07/02/2010
Last month we wrote about the new wiring labor operations for 2010 and future model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty...
Transportation Damage Transaction Tips - 05/12/2010
... repairs at 0-500 miles require Pre-Authorization and are handled as a warranty transaction.When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted wheels,...
Body Mount Cushion - 04/27/2011
Some owners of 2004-2011 Chevrolet Colorado and GMC Canyon, 2006-2010 Hummer H3 vehicles may have concerns with a squeak, crunch, creak type noise from under the vehicle while driving at low speeds or over uneven surfaces. The concern may be caused by...
Chevrolet MyLink - 04/12/2011
MyLink is an in-vehicle communication system that allows vehicle owners access to a variety of smart phone applications. The system allows the owner to link a smart phone to the vehicle's voice recognition software, sound system and navigation screen....
Customer Satisfaction Recall 10287A - 03/10/2011
... Buick Enclave; 2007-2009 Cadillac CTS, SRX, STS; 2009 Chevrolet Traverse; 2007 and 2009 GMC Acadia vehicles equipped with a HFV6 engine could experience premature timing chain wear and illumination of the service engine soon light. Dealers have been...
Customer Satisfaction Recall 10287 - 02/23/2011
Premature Timing Chain Wear: Approximately 380,000 vehicles equipped with a HFV6 engine may require reprogramming of the engine control module. The recall affects certain 2007 GMC Acadia; 2007-2009 Cadillac CTS, SRX, STS; and 2009 Buick Enclave, Chevrolet...
Safety Recall 10243B - 10/13/2010
... updated to include an inspection procedure in the service procedure section. Some of the involved vehicles may have already had the second row recliner inner trim cover modified. The recall applies to certain 2009-2010 Buick Enclave, 2009-2010 Chevrolet...
Warranty Claim Submissions On The Decline - 08/10/2010
... These reductions save the automaker much needed money; sometimes several hundred dollars per vehicle sold and it also boost resale values. The Cadillac DTS, Buick LaCrosse and Buick Lucerne rank among vehicles with the fewest problems in the 2010 J.D....
Let The Weather Drive Service! - 11/18/2010
... another idea. These value added services will help keep your customers safe and may also bring in new customers and additional service dollars. ...
Noncompliance Recall 10367 - 12/24/2010
... tether anchor for the front center seat position is not accessible as required by Federal Motor Vehicle Safety Standards. The recall applies to certain 2004-2011 model year regular and extended cab trucks without a rear seat and equipped with a front...
PDI Auto Pay - 02/07/2012
On occasion, a new vehicle delivered to the dealership may not show up on the Warranty Transaction Summary for auto payment of the PDI. Confirm that PDI's are posted to a receivable schedule with the corresponding credit. If the PDI auto-pay credit is...
Dealership Empowerment and Correct Documentation - 01/19/2012
... your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of things they actually like to do. So why...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... and the filter must be an ACDelco oil filter. Also provided are a tire rotation and a multipoint vehicle inspection. This complimentary service must be performed in accordance with the OLH system and maintenance schedule of the vehicle. There is a maximum...
Add Credit Reminder - 05/14/2013
To submit for a WPC add credit for a transaction that paid prior to May 7, use the new Global Labour Code 0600064 with the additional amount on a separate transaction.This labour code is only in effect until August 7, 2013.Only use this GLC to submit...
Corvette - 05/14/2013
... allocation to its highest volume dealers only. Other Chevrolet stores won't be allocated the new model until at least six to nine months after its launch. To be eligible to get the new Vette, dealers had to sell at least four Corvettes during 2012. Dealerships...
F and I - 06/19/2013
... tear coverage, tire and wheel, anti-theft protection, appearance protection and dent repair. Now new GM products will be available for both new and used vehicles....
Customer Concern Not Duplicated - 10/01/2013
... use of the labour operation on the job card- Actual time labour operation, 0.1-0.3 hours- New and/or used inventory vehicles are not eligible - Service management approval is required on the job card- CCND operations may not be used...
Technician Clock Time - 10/01/2013
... card, a flag sheet, or electronically, the total elapsed time a technician has spent working on a vehicle, each day, must be available for GM review. It is also important to note that all customer pay, warranty, policy, and internal job card time must...
GLC Transition - 07/03/2013
... be some time differences with the legacy LTG.The 2007-2009 LTG has been aligned to the 2010 and newer LTG format. This allows for the labour codes to align with the repair descriptions in SI. As a result, you may notice labour code description changes...
R-1234yf Refrigerant - 07/03/2013
... amount = $27.30Review the related article in the July 2012 edition of the Warranty News (From the Warranty Community webpage select the Newsletter PDF Archive file from the News tab). ...
Cores - 06/06/2012
... of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit memo. If not requested by the WPC, the core must be shipped to the CCA Core Return Center within 21 days.WPC requests for part returns...
Wheel Alignment - 03/08/2012
A review of warranty transactions with alignments performed has shown that the vehicle was within specification when it was placed on the rack and it was adjusted out of spec. This is occurring because there is use of source information other than SI...
Service Engine Soon Light - 05/02/2012
... oil to the cylinders that can foul out or damage the spark plugs. Technicians are to install a new left valve cover with the revised baffle. The bulletin applies to certain Cadillac, Chevrolet, and GMC vehicles. Bulletin 12-06-01-001 ...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Bulletin 08-06-04-006J Calibration Identification - 11/05/2012
... applies to 2006-2013 Chevrolet Express, Kodiak, Silverado; 2006-2013 GMC Savana, Sierra, TopKick vehicles that are equipped with the Duramax Diesel Engine, RPO LBZ, LGH, LLY, LML, or LMM. GM will not allow warranty claim submissions for powertrain and...
Transport Mode - 12/18/2012
All 2013 Cadillac ATS vehicles are shipped to the dealer with the Transport Mode turned on. The intent of this feature is to prolong the battery stand time. This mode may be left on while the vehicle is in dealer inventory or if the customer is going...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...
Warranty Briefs: Wheel Alignment - 12/08/2017
... defect or if the condition is a result of wear and tear which is the customer's responsibility. New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance resulting...
Roadside Assistance - 07/26/2017
... customers most likely heard about the Roadside Assistance program when they purchased their new vehicle but it's a good idea to go over the benefits of this helpful program again when your customer first visits your service department. The program covers...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... or leaking battery), Cold Battery Testing, Proactive Alerts, Battery Maintenance Report for New Vehicle Inventory as well as information on where to access Software Updates. Prior to battery transaction submission confirm that the following information...
Battery Transaction Requirements - 06/02/2023
... Diagnostic add time is ineligible in this case. Subsequent battery failures during the New Vehicle Limited Warranty period require proper testing to validate replacement. Transactions should be submitted through Global Warranty Management as a normal...
Re: GM Training - 04/18/2008
... Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful. Today's new vehicles and their systems and acronyms driv...
Re: Same RO, 2 repair attempts - 03/04/2009
... parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle, the ro is closed. It gives added incentive for the techs to fix it right the first time to avoid...
CUSTOMERS SIGNATURES - 01/20/2009
... ALL THE CUSTOMERS COMPLAINTS AND IT SHOULD BE SIGNED BY THE CUSTOMER AT THAT TIME. THEN WHEN THE VEHICLE IS FINISHED AND THE CUSTOMER COMES IN TO PICK UP THE VEHICLE, THE CASHIER SHOULD HAVE THE CUSTOMER SIGN THE REPAIR ORDER SHOWING HE HAS PICKED UP...
Re: PDI times - 07/03/2009
... to view publications for this vehicle". [/quote] I have seen this before. Always on new model year vehicles that are not released yet. I'm guessing they load in the info beforehand to test it out but only give access to the ones loading/check...
Re: OLD RECALL #07217 - 06/19/2009
... and should be considered anytime a warranty service appointment is scheduled or an eligible vehicle is brought in for a warranty repair. If the dealer does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus,...
Re: Transportation Damage claims - 11/18/2009
... is discovered at Service Agent and the delivering carrier is unknown, immediately contact GM New Vehicle Damage (1 888 414 6322) b. Concealed Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice...
What Would You Do - 10/14 - 10/03/2014
... a 13-day rental - $1,800 transport invoice for transport of the repaired vehicle to the customer's new home The warranty administrator noticed dialogue on the hard copy stating that the customer was in the process of moving from Tennessee to Texas when...
ACCESSORY INSTALLS - 02/10/2015
So I am new to claiming for accessory installs (when a customer purchases the accessory when buying the new vehicle, NOT when it is a LPO) and I am running into a problem as to how to have the part number be on the repair order without any cost or quantity....
What Would You Do - 03/14 - 02/27/2014
The owner of a 2007 Chevrolet Avalanche has had an ongoing electrical issue with his vehicle. The truck does not start, the lights come on, but nothing happens when turning the key. The frustrated customer contacted Customer Assistance to discuss the...
Re: Volt Rental - 02/27/2013
... volt owner's manual does state - "Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair." Your service manager can always request...
Forum - 12/23/2016
What I find annoying is how the IVH shows all of these different coverages for a vehicle, including PZEV, but you must take in account where the vehicle is registered. We are very close to both NJ and NY and pretty frequently get customers from...
Forum - 01/24/2017
I recently ran into a situation where we wanted to certify a vehicle with a recall that expired with base warranty (and base is 3/36 and was expired). I called the DBC to see if they could manually close it for me quicker than sending in a CAM-02...
Forum - 02/06/2017
... claim). Even though it was a previously paid claim, you have to start over with a "new vehicle damage" form. Fill it out, attach your items, etc. then send it in and wait for someone to get back to you, which as previous history proved, will...
What Would You Do - 10/15 - 10/23/2015
The owner of a 2012 Chevrolet expressed concern with a hard shift, whining and a grinding type noise on their vehicle. The vehicle was taken to their local dealer for diagnosis and repair. The technician diagnosed the transmission related concern, replaced...
What Would You Do - 08/15 - 07/30/2015
... had taken their vehicle to another dealership. The other store wanted to sell the customer a new transmission, rather than perform the special coverage. The customer contacted the member's store and was advised to have the vehicle towed to the store...
A review of warranty transactions with alignments performed has shown that the vehicle was within specification when it was placed on the rack and it was adjusted out of spec. This is occurring because there is use of source information other than SI...
Service Engine Soon Light - 05/02/2012
... oil to the cylinders that can foul out or damage the spark plugs. Technicians are to install a new left valve cover with the revised baffle. The bulletin applies to certain Cadillac, Chevrolet, and GMC vehicles. Bulletin 12-06-01-001 ...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Bulletin 08-06-04-006J Calibration Identification - 11/05/2012
... applies to 2006-2013 Chevrolet Express, Kodiak, Silverado; 2006-2013 GMC Savana, Sierra, TopKick vehicles that are equipped with the Duramax Diesel Engine, RPO LBZ, LGH, LLY, LML, or LMM. GM will not allow warranty claim submissions for powertrain and...
Transport Mode - 12/18/2012
All 2013 Cadillac ATS vehicles are shipped to the dealer with the Transport Mode turned on. The intent of this feature is to prolong the battery stand time. This mode may be left on while the vehicle is in dealer inventory or if the customer is going...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...
Warranty Briefs: Wheel Alignment - 12/08/2017
... defect or if the condition is a result of wear and tear which is the customer's responsibility. New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance resulting...
Roadside Assistance - 07/26/2017
... customers most likely heard about the Roadside Assistance program when they purchased their new vehicle but it's a good idea to go over the benefits of this helpful program again when your customer first visits your service department. The program covers...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... or leaking battery), Cold Battery Testing, Proactive Alerts, Battery Maintenance Report for New Vehicle Inventory as well as information on where to access Software Updates. Prior to battery transaction submission confirm that the following information...
Battery Transaction Requirements - 06/02/2023
... Diagnostic add time is ineligible in this case. Subsequent battery failures during the New Vehicle Limited Warranty period require proper testing to validate replacement. Transactions should be submitted through Global Warranty Management as a normal...
Re: GM Training - 04/18/2008
... Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful. Today's new vehicles and their systems and acronyms driv...
Re: Same RO, 2 repair attempts - 03/04/2009
... parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle, the ro is closed. It gives added incentive for the techs to fix it right the first time to avoid...
CUSTOMERS SIGNATURES - 01/20/2009
... ALL THE CUSTOMERS COMPLAINTS AND IT SHOULD BE SIGNED BY THE CUSTOMER AT THAT TIME. THEN WHEN THE VEHICLE IS FINISHED AND THE CUSTOMER COMES IN TO PICK UP THE VEHICLE, THE CASHIER SHOULD HAVE THE CUSTOMER SIGN THE REPAIR ORDER SHOWING HE HAS PICKED UP...
Re: PDI times - 07/03/2009
... to view publications for this vehicle". [/quote] I have seen this before. Always on new model year vehicles that are not released yet. I'm guessing they load in the info beforehand to test it out but only give access to the ones loading/check...
Re: OLD RECALL #07217 - 06/19/2009
... and should be considered anytime a warranty service appointment is scheduled or an eligible vehicle is brought in for a warranty repair. If the dealer does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus,...
Re: Transportation Damage claims - 11/18/2009
... is discovered at Service Agent and the delivering carrier is unknown, immediately contact GM New Vehicle Damage (1 888 414 6322) b. Concealed Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice...
What Would You Do - 10/14 - 10/03/2014
... a 13-day rental - $1,800 transport invoice for transport of the repaired vehicle to the customer's new home The warranty administrator noticed dialogue on the hard copy stating that the customer was in the process of moving from Tennessee to Texas when...
ACCESSORY INSTALLS - 02/10/2015
So I am new to claiming for accessory installs (when a customer purchases the accessory when buying the new vehicle, NOT when it is a LPO) and I am running into a problem as to how to have the part number be on the repair order without any cost or quantity....
What Would You Do - 03/14 - 02/27/2014
The owner of a 2007 Chevrolet Avalanche has had an ongoing electrical issue with his vehicle. The truck does not start, the lights come on, but nothing happens when turning the key. The frustrated customer contacted Customer Assistance to discuss the...
Re: Volt Rental - 02/27/2013
... volt owner's manual does state - "Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair." Your service manager can always request...
Forum - 12/23/2016
What I find annoying is how the IVH shows all of these different coverages for a vehicle, including PZEV, but you must take in account where the vehicle is registered. We are very close to both NJ and NY and pretty frequently get customers from...
Forum - 01/24/2017
I recently ran into a situation where we wanted to certify a vehicle with a recall that expired with base warranty (and base is 3/36 and was expired). I called the DBC to see if they could manually close it for me quicker than sending in a CAM-02...
Forum - 02/06/2017
... claim). Even though it was a previously paid claim, you have to start over with a "new vehicle damage" form. Fill it out, attach your items, etc. then send it in and wait for someone to get back to you, which as previous history proved, will...
What Would You Do - 10/15 - 10/23/2015
The owner of a 2012 Chevrolet expressed concern with a hard shift, whining and a grinding type noise on their vehicle. The vehicle was taken to their local dealer for diagnosis and repair. The technician diagnosed the transmission related concern, replaced...
What Would You Do - 08/15 - 07/30/2015
... had taken their vehicle to another dealership. The other store wanted to sell the customer a new transmission, rather than perform the special coverage. The customer contacted the member's store and was advised to have the vehicle towed to the store...
What Would You Do - 10/16 - 09/27/2016
... concern. It was determined at the second visit that the cause of failure was the tires. New tires were ordered for the vehicle. Because the job card from the June visit was held open, the dealership used the same job card for the additional technician...
Forum - 12/02/2016
The original transaction for the tire swap was closed internally. A new job card was created when the vehicle returned for installation of the new tires. Unfortunately, the dealership was not able to claim OLH due to the restriction. Thanks...
Disclosure Requirements - 08/02/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Re: Android Auto update - 04/22/2016
... the updated bulletin was released, so here's my breakdown on it: - the in stock dealer list of vehicles attached to the updated bulletin should have the auto update performed at the time of PDI and can ONLY be claimed for 10.00 in net items (use ZPDI...
Forum - 06/20/2019
... are in M, radio equipment is usually under I or U. As I was saying earlier they do list the new refrigerant on the build sheet. My parts guys find this very helpful when billing it out. KRV...
What Would You Do - 06/19 - 05/29/2019
The owner of a late model vehicle visited the dealership to have a recall performed. At write up the service advisor noted the customer estimated mileage on the job card, with the recall as the only customer concern.When bringing the vehicle into the...
Curious how often this happens... - 01/21/2020
... back in and the code has cleared itself and does not even show as history. So the tech chases new codes, all history, and determines they are simple invalid data codes from previous visit. Now, he has 1.6 invested and im at a loss as to how to claim...
Forum - 01/29/2020
... cord, place the disclosure in view in the vehicle, remove the original Monroney label and affix a new Monroney label. Recommend following the procedure as outlined within the latest version of the recall....
What Would You Do - 12/19 - 12/02/2019
... after hours. The ePod receipt reported no damage. The next day the dealer inspected the vehicle and found that the catalytic converter had been cut out from under the vehicle, leaving the pipe only. A Letter of Notification was initiated indicating...
What Would You Do - 05/19 - 04/22/2019
The owner of a 2018 Chevrolet Silverado was experiencing a noise from the front axle while the vehicle was operating in four wheel drive. The technician performed an inspection of the vehicle and found that the axle boot was losing grease on the right...
Labor Op Codes - 11/29/2018
Hello Everyone!So I am very new to warranty...I have so much to learn and BIG SHOES TO FILL! Since I am so new to this the Advisors have been putting (well sometimes) the warranty claim code, I have asked that they print them out so that I can make...
REPLACE VS. RE-PLACE - 12/21/2017
... SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet the word differently and then the repair is rejected for 'part incompatible' when they install a new part instead...
Added Operation Approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and inspection. Customer informed of a leak in his radiator. Customer brings the vehicle back (customer obviously...
Forum - 12/29/2017
The following clarification was posted in the December edition of the "Warranty in Review" newsletter: Prior to performing repairs to a customer’s vehicle, obtaining a customer signature at the time of write up offers the best protection to both...
Forum - 09/14/2018
... Article 3.2.4 Authorization to Perform Repairs: On Service Agent-owned vehicles, including new and used vehicles in inventory, service management is to sign the job card authorizing the work prior to repair. Service management approval (explanation,...
California Emissions Warranty - 09/19/2018
Hi. I'm trying to figure out how the emissions warranty works on a vehicle (not sold in CA) that doesn't have the CA emissions warranty but is now registered in the state of CA and has a repair that would be covered under the CA emissions warranty. Are...
Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...
What Would You Do - 08/18 - 07/23/2018
A 2014 Chevrolet Silverado was brought into the service department with a misfire, check engine light, and the vehicle was also shutting itself down. The technician verified the concern and found DTC P1290: fuel pump driver control.TAC advised replacement...
PDI and Diagnostic Time Allowance GM Update - 03/29/2018
So GM released message GCUS-9-5742 "Pre-Delivery Inspection & Diagnostic Time Allowance Update" yesterday with a new streamlined PDI process and a little bit of info on the diagnostic time. As far as the PDI goes, I understand that it is for 2019...
Forum - 04/10/2018
Reimbursement is $75. Refer to the 2017 and Newer MY GM Vehicle Maintenance Program Reference Sheet available within the new Warranty Administration Resource Center App. The sheet is located within the Dealer Program Guides tab under the Included...
Forum - 05/11/2018
... Time Labor Operations" article that was published on page 5 in the January 2018 Warranty News. From the News tab, select Newsletter PDF Archive to view the January edition online. Let us know if you have further "ST" labor operation questions!...
Forum - 07/27/2022
... GM is busy screwing everything up. They are modifying global and the tables to accommodate the new allowances and in the process they are causing massive rejections on maintenance claims. I have been battling a few for the last couple of weeks that finally...
Forum - 09/14/2022
... XT5, XT6, Chevrolet Equinox, Malibu, GMC Acadia, Terrain N212354523 : 2022 Chev Silverado 1500 New, Traverse, GMC Sierra 1500 New N212354524-01 : 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Silverado 1500 New, Traverse, GMC Acadia, Sierra 1500 New N212354525...
Painting Interior of Door - 05/03/2022
HiWe have a vehicle that we are going to need to remove the doors and paint the door jams and interior surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going...
What Would You Do? - 05/23 - 04/25/2023
... maintenance services. The recall notice stated that GM will update the software in the vehicles BCM to correct the condition. Owners who have accepted applicable terms and conditions can accept the software changes using wireless over-the-air (OTA)...
... concern. It was determined at the second visit that the cause of failure was the tires. New tires were ordered for the vehicle. Because the job card from the June visit was held open, the dealership used the same job card for the additional technician...
Forum - 12/02/2016
The original transaction for the tire swap was closed internally. A new job card was created when the vehicle returned for installation of the new tires. Unfortunately, the dealership was not able to claim OLH due to the restriction. Thanks...
Disclosure Requirements - 08/02/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Re: Android Auto update - 04/22/2016
... the updated bulletin was released, so here's my breakdown on it: - the in stock dealer list of vehicles attached to the updated bulletin should have the auto update performed at the time of PDI and can ONLY be claimed for 10.00 in net items (use ZPDI...
Forum - 06/20/2019
... are in M, radio equipment is usually under I or U. As I was saying earlier they do list the new refrigerant on the build sheet. My parts guys find this very helpful when billing it out. KRV...
What Would You Do - 06/19 - 05/29/2019
The owner of a late model vehicle visited the dealership to have a recall performed. At write up the service advisor noted the customer estimated mileage on the job card, with the recall as the only customer concern.When bringing the vehicle into the...
Curious how often this happens... - 01/21/2020
... back in and the code has cleared itself and does not even show as history. So the tech chases new codes, all history, and determines they are simple invalid data codes from previous visit. Now, he has 1.6 invested and im at a loss as to how to claim...
Forum - 01/29/2020
... cord, place the disclosure in view in the vehicle, remove the original Monroney label and affix a new Monroney label. Recommend following the procedure as outlined within the latest version of the recall....
What Would You Do - 12/19 - 12/02/2019
... after hours. The ePod receipt reported no damage. The next day the dealer inspected the vehicle and found that the catalytic converter had been cut out from under the vehicle, leaving the pipe only. A Letter of Notification was initiated indicating...
What Would You Do - 05/19 - 04/22/2019
The owner of a 2018 Chevrolet Silverado was experiencing a noise from the front axle while the vehicle was operating in four wheel drive. The technician performed an inspection of the vehicle and found that the axle boot was losing grease on the right...
Labor Op Codes - 11/29/2018
Hello Everyone!So I am very new to warranty...I have so much to learn and BIG SHOES TO FILL! Since I am so new to this the Advisors have been putting (well sometimes) the warranty claim code, I have asked that they print them out so that I can make...
REPLACE VS. RE-PLACE - 12/21/2017
... SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet the word differently and then the repair is rejected for 'part incompatible' when they install a new part instead...
Added Operation Approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and inspection. Customer informed of a leak in his radiator. Customer brings the vehicle back (customer obviously...
Forum - 12/29/2017
The following clarification was posted in the December edition of the "Warranty in Review" newsletter: Prior to performing repairs to a customer’s vehicle, obtaining a customer signature at the time of write up offers the best protection to both...
Forum - 09/14/2018
... Article 3.2.4 Authorization to Perform Repairs: On Service Agent-owned vehicles, including new and used vehicles in inventory, service management is to sign the job card authorizing the work prior to repair. Service management approval (explanation,...
California Emissions Warranty - 09/19/2018
Hi. I'm trying to figure out how the emissions warranty works on a vehicle (not sold in CA) that doesn't have the CA emissions warranty but is now registered in the state of CA and has a repair that would be covered under the CA emissions warranty. Are...
Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...
What Would You Do - 08/18 - 07/23/2018
A 2014 Chevrolet Silverado was brought into the service department with a misfire, check engine light, and the vehicle was also shutting itself down. The technician verified the concern and found DTC P1290: fuel pump driver control.TAC advised replacement...
PDI and Diagnostic Time Allowance GM Update - 03/29/2018
So GM released message GCUS-9-5742 "Pre-Delivery Inspection & Diagnostic Time Allowance Update" yesterday with a new streamlined PDI process and a little bit of info on the diagnostic time. As far as the PDI goes, I understand that it is for 2019...
Forum - 04/10/2018
Reimbursement is $75. Refer to the 2017 and Newer MY GM Vehicle Maintenance Program Reference Sheet available within the new Warranty Administration Resource Center App. The sheet is located within the Dealer Program Guides tab under the Included...
Forum - 05/11/2018
... Time Labor Operations" article that was published on page 5 in the January 2018 Warranty News. From the News tab, select Newsletter PDF Archive to view the January edition online. Let us know if you have further "ST" labor operation questions!...
Forum - 07/27/2022
... GM is busy screwing everything up. They are modifying global and the tables to accommodate the new allowances and in the process they are causing massive rejections on maintenance claims. I have been battling a few for the last couple of weeks that finally...
Forum - 09/14/2022
... XT5, XT6, Chevrolet Equinox, Malibu, GMC Acadia, Terrain N212354523 : 2022 Chev Silverado 1500 New, Traverse, GMC Sierra 1500 New N212354524-01 : 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Silverado 1500 New, Traverse, GMC Acadia, Sierra 1500 New N212354525...
Painting Interior of Door - 05/03/2022
HiWe have a vehicle that we are going to need to remove the doors and paint the door jams and interior surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going...
What Would You Do? - 05/23 - 04/25/2023
... maintenance services. The recall notice stated that GM will update the software in the vehicles BCM to correct the condition. Owners who have accepted applicable terms and conditions can accept the software changes using wireless over-the-air (OTA)...
SAVI (Dongle scan) - 03/28/2023
I just got a text from my service director (he is at a chevy meeting) they said that lets say a vehicle comes in and cannot be scanned... towed... dead battery...whatever.. they said that the vehicle MUST be scanned the same day the RO is written... Lets...
Forum - 03/28/2023
So I went back and found this Q: I forgot to perform the vehicle scan at the time of vehicle write-up. Is it okay to perform the SAVI scan later? A: If the vehicle is still at the dealership, it is ok to perform the SAVI update. If the vehicle has left,...
Transmission Flush - 10/18/2023
... following diagnostics and talking to TAC tech is being advised to flush the transmission with new fluid. Now there are bulletins out there but they don't apply to all the vehicles. If you read the document 5721577 for torque converter diagnosis it talks...
Pyramid repair - 06/14/2021
Hello,I am very new to GM and in need of guidenance for this situation. Tech found internal failure of clutch control module. Ordered 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results,...
What Would You Do - 09/21 - 08/30/2021
... for installation/repair. The technician opened up the shipping container to install the new part and found that it was defective, prior to installation.After discussing options with the service manager, the technician was unsure if the defective...
What Would You Do - 01/22 - 01/03/2022
A dealer performed a warranty repair on a vehicle in new vehicle inventory. The warranty administrator applied the appropriate labor operation and labor time and submitted for payment. The claim rejected with error code 834: Repair Performed Prior...
Coronavirus - 03/27/2020
... with members in certain states experiencing “stay-at-home” mandates, while others are receiving advisement at this point to stay safe. Please share your thoughts on how the Coronavirus has affected your dealership or your role within...
What Would You Do - 07/20 - 06/23/2020
A dealership repaired a transmission on a vehicle that was just out of warranty. The dealer completed the PET, charged the appropriate customer participation expense and submitted the transaction as a policy adjustment. Approximately 2,000 miles...
decal labor code - 06/16/2020
... #3390454. CLEANED OLD ADHESIVE OFF OF THE FASCIA, REAR END SPOILER AND STOP LAMP. INSTALLED NEW ADHESIVE STRIPS ON THE SPOILER AND STOP LAMP. REMOVED THE REAR FASCIA CORVETTE BADGE IN ORDER TO ACCESS THE DECAL. CLEANED OLD ADHESIVE OFF OF THE BADGE AND...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
I have had this bulletin come up several times, here is my issue, reading the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties...
Job Card Write-Up and Final Closeout - 05/25/2022
... or if the vehicle is returning at a later date for further diagnosis close the job card and open a new job card when the customer returns. This will alleviate issues with rejects for an excessive amount of time between the job card open/close dates and...
Reject of the Month - August 2021 - 07/27/2021
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service...
Recalls - 10/26/2021
Recalled: GM has announced that the defective lithium-ion battery modules in certain Chevrolet Bolt EVs and EUVs with new lithium-ion modules will be replaced. There are two manufacturing defects that are attributing to the problem, a torn anode tab and...
GM Service Replacement Part Warranties - 02/25/2021
... (Check out the Global Warranty Management article for details on parts replaced under the New Vehicle Warranty or 100% policy). There are some parts and accessories that have a greater warranty coverage and there are those that have a lesser warranty....
Claiming Courtesy Transportation - 10/25/2023
... is important to dealership customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers...
Roadside Assistance Program - Roadside Reunite - 01/29/2024
The Roadside Assistance-Reunite program is applicable when returning a vehicle for customers who are traveling more than 100 miles from their home, and their vehicle is disabled with a warranty related disablement (tire related disablements and battery...
Reject of the Month - January 2024 - 12/26/2023
... required replacement a second time. The original job card was closed as customer pay and a new part warranty job card opened. The technician noted on the original, customer pay invoice, that the vehicle was stuck at 4 mph and could not be driven. The...
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
Anyone else get confused by the back-to-back emails on this yesterday? 1st email said new part serial # needs to be in LOP dependency field. Which it is alreadyimplemented for the Takata Priority Group 6-10. 2nd email states the removed part serial #...
Feature Availability - 10/28/2022
There is a temporary shortage on the 2023 Buick Envision that impacts the availability of the second key fob. Impacted vehicles will come with one complete key fob and one cut key. These vehicles will require a visit to the dealership once parts are available...
Reject of the Month - June 2023 - 05/23/2023
... to the repair. The WSC recommended a re-inspection of the vehicle by a trained technician on a new job card. The trained technician was required to provide time punch documentation on the new job card and the dealership was required to include documentation...
Job Card Write-Up and Final Closeout - 05/23/2023
... is returning to finalize a repair started on a previous job card (e.g. part was ordered), a new job card should be opened that includes a reference to the previous job card number in the concern field. When servicing a customer’s vehicle...
Air Conditioning Repair Documentation - 07/25/2023
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Oil Consumption - 06/02/2015
... update the oil consumption section. The bulletin applies to certain 2001-2015 Chevrolet and GMC vehicles equipped with a 6.6L Duramax Diesel engine (VINs 1, 2 - RPO LBZ, LMM, LB7, LLY, LML, LGH). The bulletin states that varying rates of oil consumption...
Non Serviceable Bracket - 07/01/2014
... It is necessary to replace the windshield glass assembly. The bracket comes installed on the new glass. ...
Changes to Technician Accounting of Labour Time - 08/05/2014
... must clock off the repair. Clocking off the ticket should also be done prior to road testing the vehicle to verify the customer's concern has been corrected. If a recall is being performed on multiple vehicles, such as several vehicles on the service...
I just got a text from my service director (he is at a chevy meeting) they said that lets say a vehicle comes in and cannot be scanned... towed... dead battery...whatever.. they said that the vehicle MUST be scanned the same day the RO is written... Lets...
Forum - 03/28/2023
So I went back and found this Q: I forgot to perform the vehicle scan at the time of vehicle write-up. Is it okay to perform the SAVI scan later? A: If the vehicle is still at the dealership, it is ok to perform the SAVI update. If the vehicle has left,...
Transmission Flush - 10/18/2023
... following diagnostics and talking to TAC tech is being advised to flush the transmission with new fluid. Now there are bulletins out there but they don't apply to all the vehicles. If you read the document 5721577 for torque converter diagnosis it talks...
Pyramid repair - 06/14/2021
Hello,I am very new to GM and in need of guidenance for this situation. Tech found internal failure of clutch control module. Ordered 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results,...
What Would You Do - 09/21 - 08/30/2021
... for installation/repair. The technician opened up the shipping container to install the new part and found that it was defective, prior to installation.After discussing options with the service manager, the technician was unsure if the defective...
What Would You Do - 01/22 - 01/03/2022
A dealer performed a warranty repair on a vehicle in new vehicle inventory. The warranty administrator applied the appropriate labor operation and labor time and submitted for payment. The claim rejected with error code 834: Repair Performed Prior...
Coronavirus - 03/27/2020
... with members in certain states experiencing “stay-at-home” mandates, while others are receiving advisement at this point to stay safe. Please share your thoughts on how the Coronavirus has affected your dealership or your role within...
What Would You Do - 07/20 - 06/23/2020
A dealership repaired a transmission on a vehicle that was just out of warranty. The dealer completed the PET, charged the appropriate customer participation expense and submitted the transaction as a policy adjustment. Approximately 2,000 miles...
decal labor code - 06/16/2020
... #3390454. CLEANED OLD ADHESIVE OFF OF THE FASCIA, REAR END SPOILER AND STOP LAMP. INSTALLED NEW ADHESIVE STRIPS ON THE SPOILER AND STOP LAMP. REMOVED THE REAR FASCIA CORVETTE BADGE IN ORDER TO ACCESS THE DECAL. CLEANED OLD ADHESIVE OFF OF THE BADGE AND...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
I have had this bulletin come up several times, here is my issue, reading the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties...
Job Card Write-Up and Final Closeout - 05/25/2022
... or if the vehicle is returning at a later date for further diagnosis close the job card and open a new job card when the customer returns. This will alleviate issues with rejects for an excessive amount of time between the job card open/close dates and...
Reject of the Month - August 2021 - 07/27/2021
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service...
Recalls - 10/26/2021
Recalled: GM has announced that the defective lithium-ion battery modules in certain Chevrolet Bolt EVs and EUVs with new lithium-ion modules will be replaced. There are two manufacturing defects that are attributing to the problem, a torn anode tab and...
GM Service Replacement Part Warranties - 02/25/2021
... (Check out the Global Warranty Management article for details on parts replaced under the New Vehicle Warranty or 100% policy). There are some parts and accessories that have a greater warranty coverage and there are those that have a lesser warranty....
Claiming Courtesy Transportation - 10/25/2023
... is important to dealership customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers...
Roadside Assistance Program - Roadside Reunite - 01/29/2024
The Roadside Assistance-Reunite program is applicable when returning a vehicle for customers who are traveling more than 100 miles from their home, and their vehicle is disabled with a warranty related disablement (tire related disablements and battery...
Reject of the Month - January 2024 - 12/26/2023
... required replacement a second time. The original job card was closed as customer pay and a new part warranty job card opened. The technician noted on the original, customer pay invoice, that the vehicle was stuck at 4 mph and could not be driven. The...
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
Anyone else get confused by the back-to-back emails on this yesterday? 1st email said new part serial # needs to be in LOP dependency field. Which it is alreadyimplemented for the Takata Priority Group 6-10. 2nd email states the removed part serial #...
Feature Availability - 10/28/2022
There is a temporary shortage on the 2023 Buick Envision that impacts the availability of the second key fob. Impacted vehicles will come with one complete key fob and one cut key. These vehicles will require a visit to the dealership once parts are available...
Reject of the Month - June 2023 - 05/23/2023
... to the repair. The WSC recommended a re-inspection of the vehicle by a trained technician on a new job card. The trained technician was required to provide time punch documentation on the new job card and the dealership was required to include documentation...
Job Card Write-Up and Final Closeout - 05/23/2023
... is returning to finalize a repair started on a previous job card (e.g. part was ordered), a new job card should be opened that includes a reference to the previous job card number in the concern field. When servicing a customer’s vehicle...
Air Conditioning Repair Documentation - 07/25/2023
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Oil Consumption - 06/02/2015
... update the oil consumption section. The bulletin applies to certain 2001-2015 Chevrolet and GMC vehicles equipped with a 6.6L Duramax Diesel engine (VINs 1, 2 - RPO LBZ, LMM, LB7, LLY, LML, LGH). The bulletin states that varying rates of oil consumption...
Non Serviceable Bracket - 07/01/2014
... It is necessary to replace the windshield glass assembly. The bracket comes installed on the new glass. ...
Changes to Technician Accounting of Labour Time - 08/05/2014
... must clock off the repair. Clocking off the ticket should also be done prior to road testing the vehicle to verify the customer's concern has been corrected. If a recall is being performed on multiple vehicles, such as several vehicles on the service...
Car Ownership - 02/27/2014
... 18-34 fell nearly 30%. A few car ownership stats: in 2012, 9.2% of US households were without a vehicle, compared to 8.7% in 2007; in six of the 30 largest US cities more than 30% of households do not have a vehicle; from 2007-2012, there was an increase...
Courtesy Transportation Update - 01/28/2014
... has suspended the added premium rate in select high expense geographic areas in the State of New Jersey and select areas in New York and Connecticut. The reimbursement structure is as follows (as found in bulletin 07-00-89-037):Rental Rate Reimbursement Tier...
Safety Recall 12213 - 12/09/2013
Because of the significant number of vehicles involved in this safety recall, it has become necessary for GM to administer the mailing of customer notification letters for the recall in phases. The notification releases are being prioritized based on...
JK Tyre Added to GWM - 10/23/2015
Chevrolet City Express Cargo Van Replacement Tires: In the July edition of the Warranty News we reported the introduction of a new tire manufacturer, JK Tyre, for the new Chevrolet City Express Cargo Van. At that time the Tire PRA process was to...
Dealership Empowerment - 01/11/2016
... your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of things they actually like to do. So why...
GMC Canyon Diesel - 12/01/2015
The all-new 2016 GMC Canyon diesel is rated at 22 mpg city and 31 mpg on the highway in two-wheel drive, or 25 mpg combined. The diesel four-wheel drive models are rated at 23 mpg combined. The new Canyon has been designed for those who want a smart-sized...
Goodwill - 09/03/2015
For years, a service management approved warranty repair on a vehicle that was out of warranty was called a goodwill claim. Then along came Global Warranty Management and that type of repair became known as a policy repair. The term "goodwill" didn't...
Infotainment System Upgrade - 04/08/2016
... detailing a software update available for certain 2016/2017 Chevrolet, Buick, GMC and Cadillac vehicles built between June 1, 2015 and April 4, 2016 and equipped with NGI 2.5 radios (RPO I05,I06). A software upgrade adds the Android Auto feature to those...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... for GM service engines. For component information on an original equipment engine, access the Vehicle Component section of IVH, the three-position alpha-numeric code is the Part/Num Broadcast and the Traceability section is the bar code information....
Hem Flange Repair - 03/01/2016
Bulletin 02-08-98-002F has been updated to include the 2015-2016 model years. Kent Moore has released a new tool, J-46162-A, that is used in situations where hem flange corrosion has become an issue on lower door panels. The new tool allows for easier...
Self-Driving Cars - 02/02/2016
Autonomous vehicles obey the law without exception. That would typically be the appropriate way to program a robot to drive a car, but good luck trying to merge onto a chaotic, packed highway with traffic moving above the posted speed limit. The car's...
Takata Airbag Engineering Study - 07/28/2016
... job card. A photograph must be taken of the vehicle VIN plate and the airbag serial number on the new airbag inflator. A copy of each photo must be included in the return packaging. A copy of the completed job card must also be included in the return...
Drive to Succeed - 12/21/2016
... began in 2011 as a path to train future female dealers. Since that time, the group has begun receiving applications from young women in GM’s Automotive Service Educational Program, who were training to become technicians. Since the program’s...
Engineering Information (EI) Process - 01/23/2017
... The technician is compensated for their time and effort with providing this critical information. Vehicles that qualify for the EI will be flagged with a PIE number in IVH. If the flagged EI is not the same as the customer’s concern, no further...
Driverless Ride Sharing - 01/23/2017
Delphi Automotive plans to name a US city, as well as one in Europe, to launch an Uber-style service with self-driving vehicles. Leading candidates include Boston and Pittsburgh in the US, and London and Luxembourg in Europe. The pilot programs will be...
Windshield Washer Fluid - 08/21/2017
... fluid is sold each year in the United States. Automakers are looking at ways to ensure that their vehicles have enough fluid to do a bigger job in years ahead (e.g. cleaning external cameras, radar and lidar sensors, and other obstacle detection hardware...
Field Service Engineer - 08/22/2017
... many FSE’s being asked to work on vehicles beyond warranty, FSE leadership implemented a new process on August 14, that will provide a review of each case. For those cases that are covered by the factory warranty, a FSE will be dispatched. Those...
Cadillac Roadside - 07/25/2017
The Cadillac Roadside Assistance Program provides coverage for 6 years/70,000 miles for 2013 and newer model year vehicles and CPO vehicles, or 5 years/100,000 miles for 2012 and older model year vehicles. To obtain service, the customer contacts...
2019 Full Size Truck - 08/20/2018
... the 2019 model year, anticipated for arrival in dealerships in late 2018. Once released, both the new and the old models will be available. To differentiate between the new and the old, the LTG lists the following: The new models are identified with...
Air Conditioning Repair Documentation - 07/23/2018
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Cadillac - 08/25/2020
... is scheduled to go on sale in 2022. It will be one of the first vehicles to adopt Cadillac’s new EV naming strategy – ending names with “iq”. The Lyriq will be one of the first EVs to be powered by GM’s proprietary Ultium...
Proactive Alerts - 08/25/2020
On connected vehicles, GM is able to evaluate the condition of your customer’s battery and report the state of health to the customer through the Vehicle Diagnostics Report and/or to the dealer through the Multi-Point Inspection screen on Service...
A/C Repair Documentation - 07/30/2020
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Change - 05/28/2020
... change with a positive attitude, then our attitude is the motivator propelling us forward to the new way of handling an old situation. There still will be insecurity about a new process, equipment or program, but your perspective will be that you are...
Fleet - 05/29/2020
Hertz Global Holdings Inc has canceled 90% of its new-car purchases for the 2020 model year, a move that will further depress fleet sales by major automakers. The cost cutting move came after the company reported a larger than expected first-quarter net...
... 18-34 fell nearly 30%. A few car ownership stats: in 2012, 9.2% of US households were without a vehicle, compared to 8.7% in 2007; in six of the 30 largest US cities more than 30% of households do not have a vehicle; from 2007-2012, there was an increase...
Courtesy Transportation Update - 01/28/2014
... has suspended the added premium rate in select high expense geographic areas in the State of New Jersey and select areas in New York and Connecticut. The reimbursement structure is as follows (as found in bulletin 07-00-89-037):Rental Rate Reimbursement Tier...
Safety Recall 12213 - 12/09/2013
Because of the significant number of vehicles involved in this safety recall, it has become necessary for GM to administer the mailing of customer notification letters for the recall in phases. The notification releases are being prioritized based on...
JK Tyre Added to GWM - 10/23/2015
Chevrolet City Express Cargo Van Replacement Tires: In the July edition of the Warranty News we reported the introduction of a new tire manufacturer, JK Tyre, for the new Chevrolet City Express Cargo Van. At that time the Tire PRA process was to...
Dealership Empowerment - 01/11/2016
... your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of things they actually like to do. So why...
GMC Canyon Diesel - 12/01/2015
The all-new 2016 GMC Canyon diesel is rated at 22 mpg city and 31 mpg on the highway in two-wheel drive, or 25 mpg combined. The diesel four-wheel drive models are rated at 23 mpg combined. The new Canyon has been designed for those who want a smart-sized...
Goodwill - 09/03/2015
For years, a service management approved warranty repair on a vehicle that was out of warranty was called a goodwill claim. Then along came Global Warranty Management and that type of repair became known as a policy repair. The term "goodwill" didn't...
Infotainment System Upgrade - 04/08/2016
... detailing a software update available for certain 2016/2017 Chevrolet, Buick, GMC and Cadillac vehicles built between June 1, 2015 and April 4, 2016 and equipped with NGI 2.5 radios (RPO I05,I06). A software upgrade adds the Android Auto feature to those...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... for GM service engines. For component information on an original equipment engine, access the Vehicle Component section of IVH, the three-position alpha-numeric code is the Part/Num Broadcast and the Traceability section is the bar code information....
Hem Flange Repair - 03/01/2016
Bulletin 02-08-98-002F has been updated to include the 2015-2016 model years. Kent Moore has released a new tool, J-46162-A, that is used in situations where hem flange corrosion has become an issue on lower door panels. The new tool allows for easier...
Self-Driving Cars - 02/02/2016
Autonomous vehicles obey the law without exception. That would typically be the appropriate way to program a robot to drive a car, but good luck trying to merge onto a chaotic, packed highway with traffic moving above the posted speed limit. The car's...
Takata Airbag Engineering Study - 07/28/2016
... job card. A photograph must be taken of the vehicle VIN plate and the airbag serial number on the new airbag inflator. A copy of each photo must be included in the return packaging. A copy of the completed job card must also be included in the return...
Drive to Succeed - 12/21/2016
... began in 2011 as a path to train future female dealers. Since that time, the group has begun receiving applications from young women in GM’s Automotive Service Educational Program, who were training to become technicians. Since the program’s...
Engineering Information (EI) Process - 01/23/2017
... The technician is compensated for their time and effort with providing this critical information. Vehicles that qualify for the EI will be flagged with a PIE number in IVH. If the flagged EI is not the same as the customer’s concern, no further...
Driverless Ride Sharing - 01/23/2017
Delphi Automotive plans to name a US city, as well as one in Europe, to launch an Uber-style service with self-driving vehicles. Leading candidates include Boston and Pittsburgh in the US, and London and Luxembourg in Europe. The pilot programs will be...
Windshield Washer Fluid - 08/21/2017
... fluid is sold each year in the United States. Automakers are looking at ways to ensure that their vehicles have enough fluid to do a bigger job in years ahead (e.g. cleaning external cameras, radar and lidar sensors, and other obstacle detection hardware...
Field Service Engineer - 08/22/2017
... many FSE’s being asked to work on vehicles beyond warranty, FSE leadership implemented a new process on August 14, that will provide a review of each case. For those cases that are covered by the factory warranty, a FSE will be dispatched. Those...
Cadillac Roadside - 07/25/2017
The Cadillac Roadside Assistance Program provides coverage for 6 years/70,000 miles for 2013 and newer model year vehicles and CPO vehicles, or 5 years/100,000 miles for 2012 and older model year vehicles. To obtain service, the customer contacts...
2019 Full Size Truck - 08/20/2018
... the 2019 model year, anticipated for arrival in dealerships in late 2018. Once released, both the new and the old models will be available. To differentiate between the new and the old, the LTG lists the following: The new models are identified with...
Air Conditioning Repair Documentation - 07/23/2018
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Cadillac - 08/25/2020
... is scheduled to go on sale in 2022. It will be one of the first vehicles to adopt Cadillac’s new EV naming strategy – ending names with “iq”. The Lyriq will be one of the first EVs to be powered by GM’s proprietary Ultium...
Proactive Alerts - 08/25/2020
On connected vehicles, GM is able to evaluate the condition of your customer’s battery and report the state of health to the customer through the Vehicle Diagnostics Report and/or to the dealer through the Multi-Point Inspection screen on Service...
A/C Repair Documentation - 07/30/2020
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Change - 05/28/2020
... change with a positive attitude, then our attitude is the motivator propelling us forward to the new way of handling an old situation. There still will be insecurity about a new process, equipment or program, but your perspective will be that you are...
Fleet - 05/29/2020
Hertz Global Holdings Inc has canceled 90% of its new-car purchases for the 2020 model year, a move that will further depress fleet sales by major automakers. The cost cutting move came after the company reported a larger than expected first-quarter net...
Air Conditioning Repair Documentation - 07/30/2019
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
... a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If a customer is not available to sign the job card, the service manager...
Battery and Parts Warranty - 05/29/2019
... warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty transactions are not handled through...
Courtesy Transportation - 06/26/2019
Effective June 13, 2019, only 2018-19 MY vehicles will qualify for the CTP program. As of June 13, 2019, the 2017 MY vehicles are no longer eligible to be used or loaned in the program.
Airless Tires - 06/26/2019
... supplier’s unique puncture proof tire system, with plans to introduce the tires on passenger vehicles as soon as 2024. The tires can support the vehicle without air by using flexible rubber composites with proprietary fiber-glass resin that fit...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... are used to describe the different payment categories: Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty but the repair is not the result of a defect in materials or workmanship. Goodwill...
Letter of Notification - 04/22/2019
A transportation claim is filed when new vehicles are delivered to a dealership with damage or items missing. When vehicles are delivered during working hours at the dealership, a designated employee at the dealership does a walk around inspection of...
Smell Sensor - 05/29/2019
Aryballe Technologies, a French tech supplier, is developing a sensor to identify errant vehicle smells. The company has received demand from fleets and manufacturers for the technology to identify if an occupant had been smoking or, even if something...
Carbon Fiber Truck Bed - 05/29/2019
The new carbon fiber pick up box for the GMC Sierra is just the beginning of what GM can do with the lightweight material. Carbon fiber has been used in supercars, and sparingly in the Chevrolet Corvette. Future uses are expected to be more apparent and...
Roadside Assistance - 03/27/2019
Included with the purchase of a GM vehicle is the Roadside Assistance program to aid owners with emergency and other services. The services provided with Roadside Assistance are available throughout the owner’s Powertrain warranty. There are three...
Emissions Guidelines - 03/27/2019
... and California Emission Control System Warranties are applicable to the first and subsequent vehicle. However, for the California Emission Control System Warranties to apply, the vehicle must conform to California Emissions standards and must be registered...
Chevrolet Advertising - 01/21/2019
Chevrolet kicked off a new advertising campaign for the redesigned 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad...
Unavailable Original Equipment Part - 01/21/2019
Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM....
Spin-On Oil Filter UPF63R - 02/21/2019
... the oil filter performance was improved to meet the higher oil pressure output. Failure to use the new UPF63R oil filter may result in external oil leaks due to gasket blowout or wrench flute cracks. ...
Labor Time Update - 07/30/2019
The LTG was updated to reflect new service procedures on certain vehicles equipped with engine RPO code LML, LE2, or LFV. The labor time was reduced for several repairs as the need to remove the engine has been eliminated, and also in many cases the need...
Corvette and Camaro Maintenance - 07/30/2019
... Camaro. The change is due to the change in Mobil 1 ESP formula oil. Maintenance on 2019MY Corvette vehicles with engine RPO LT1, LT4, and LT5 with Z52 receive an $80 reimbursement. Maintenance on 2019MY Camaro vehicles with engine RPO LT1 and LT4 also...
Strategy Based Diagnostics - 08/27/2019
GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to...
Squeak and/or Clunking Noise: - 09/24/2019
... failure, the correction is to either re-torque the U-bolts of the leaf spring assembly and install new rear leaf spring inserts, or to replace the rear shackle. ...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
The Powertrain warranty on GM vehicles varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s...
Bulletin Tip - 10/23/2019
... Envision and Cadillac XT5, 2018-19 Chevrolet Equinox, 2017-18 GMC Acadia, and 2018-19 GMC Terrain vehicles. The condition may be a result of vehicle alignment issues and/or normal tire performance attributes. When replacing tires on vehicles...
Battery Powered Escalade - 01/03/2020
... SUV by the end of 2023. A battery powered Cadillac Escalade will be one of the four electric vehicles planned for production. The vehicle will be produced in the Detroit Hamtramck Assembly plant. EV production at the plant is scheduled to start in 2...
Keyless Entry Batteries - 05/28/2020
... only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet. ...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... are used to describe the different payment categories: Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty, but the repair is not the result of a defect in materials or workmanship. Goodwill...
Wrong Way Drivers - 03/27/2020
... to be deployed on freeways and highways to send alerts to authorities, mobile devices or connected vehicles upon detecting a wrong way driver. The alert informs at risk vehicles of the wrong way drivers location, speed, and direction of travel. Wrong...
Recently Revised Bulletins - 04/29/2020
... the March 2020 Policy and Procedure Manual update. With this month’s edition of the Warranty News we highlight three recently revised bulletins. Bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information -...
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
... a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If a customer is not available to sign the job card, the service manager...
Battery and Parts Warranty - 05/29/2019
... warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty transactions are not handled through...
Courtesy Transportation - 06/26/2019
Effective June 13, 2019, only 2018-19 MY vehicles will qualify for the CTP program. As of June 13, 2019, the 2017 MY vehicles are no longer eligible to be used or loaned in the program.
Airless Tires - 06/26/2019
... supplier’s unique puncture proof tire system, with plans to introduce the tires on passenger vehicles as soon as 2024. The tires can support the vehicle without air by using flexible rubber composites with proprietary fiber-glass resin that fit...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... are used to describe the different payment categories: Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty but the repair is not the result of a defect in materials or workmanship. Goodwill...
Letter of Notification - 04/22/2019
A transportation claim is filed when new vehicles are delivered to a dealership with damage or items missing. When vehicles are delivered during working hours at the dealership, a designated employee at the dealership does a walk around inspection of...
Smell Sensor - 05/29/2019
Aryballe Technologies, a French tech supplier, is developing a sensor to identify errant vehicle smells. The company has received demand from fleets and manufacturers for the technology to identify if an occupant had been smoking or, even if something...
Carbon Fiber Truck Bed - 05/29/2019
The new carbon fiber pick up box for the GMC Sierra is just the beginning of what GM can do with the lightweight material. Carbon fiber has been used in supercars, and sparingly in the Chevrolet Corvette. Future uses are expected to be more apparent and...
Roadside Assistance - 03/27/2019
Included with the purchase of a GM vehicle is the Roadside Assistance program to aid owners with emergency and other services. The services provided with Roadside Assistance are available throughout the owner’s Powertrain warranty. There are three...
Emissions Guidelines - 03/27/2019
... and California Emission Control System Warranties are applicable to the first and subsequent vehicle. However, for the California Emission Control System Warranties to apply, the vehicle must conform to California Emissions standards and must be registered...
Chevrolet Advertising - 01/21/2019
Chevrolet kicked off a new advertising campaign for the redesigned 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad...
Unavailable Original Equipment Part - 01/21/2019
Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM....
Spin-On Oil Filter UPF63R - 02/21/2019
... the oil filter performance was improved to meet the higher oil pressure output. Failure to use the new UPF63R oil filter may result in external oil leaks due to gasket blowout or wrench flute cracks. ...
Labor Time Update - 07/30/2019
The LTG was updated to reflect new service procedures on certain vehicles equipped with engine RPO code LML, LE2, or LFV. The labor time was reduced for several repairs as the need to remove the engine has been eliminated, and also in many cases the need...
Corvette and Camaro Maintenance - 07/30/2019
... Camaro. The change is due to the change in Mobil 1 ESP formula oil. Maintenance on 2019MY Corvette vehicles with engine RPO LT1, LT4, and LT5 with Z52 receive an $80 reimbursement. Maintenance on 2019MY Camaro vehicles with engine RPO LT1 and LT4 also...
Strategy Based Diagnostics - 08/27/2019
GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to...
Squeak and/or Clunking Noise: - 09/24/2019
... failure, the correction is to either re-torque the U-bolts of the leaf spring assembly and install new rear leaf spring inserts, or to replace the rear shackle. ...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
The Powertrain warranty on GM vehicles varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s...
Bulletin Tip - 10/23/2019
... Envision and Cadillac XT5, 2018-19 Chevrolet Equinox, 2017-18 GMC Acadia, and 2018-19 GMC Terrain vehicles. The condition may be a result of vehicle alignment issues and/or normal tire performance attributes. When replacing tires on vehicles...
Battery Powered Escalade - 01/03/2020
... SUV by the end of 2023. A battery powered Cadillac Escalade will be one of the four electric vehicles planned for production. The vehicle will be produced in the Detroit Hamtramck Assembly plant. EV production at the plant is scheduled to start in 2...
Keyless Entry Batteries - 05/28/2020
... only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet. ...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... are used to describe the different payment categories: Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty, but the repair is not the result of a defect in materials or workmanship. Goodwill...
Wrong Way Drivers - 03/27/2020
... to be deployed on freeways and highways to send alerts to authorities, mobile devices or connected vehicles upon detecting a wrong way driver. The alert informs at risk vehicles of the wrong way drivers location, speed, and direction of travel. Wrong...
Recently Revised Bulletins - 04/29/2020
... the March 2020 Policy and Procedure Manual update. With this month’s edition of the Warranty News we highlight three recently revised bulletins. Bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information -...
Pre-Write Up Forms - 01/28/2020
... on job cards. The completed pre-write up form must be attached to the job card and retained in the vehicle history folder. Estimated mileage documented on a pre-write up form requires a physical inspection of the vehicle’s actual mileage by the...
Wheel Alignments - 02/27/2020
Bulletin 05-03-07-009 has been updated to include the 2017-2020 model year vehicles. The bulletin provides recommendations for customer concerns related to wheel alignment. The bulletin contains a wheel alignment job card questionnaire that is to be completed...
100% Policy and Part Warranties - 02/27/2020
... policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1: All new or remanufactured GM Parts and Accessories installed by Service Agents under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC,...
Battery Replacement Transactions - 01/28/2020
... or the Diagnostic Charge Battery Station for diagnosing batteries under warranty and maintaining new inventory vehicles. The test result printout containing the Warranty Code must be printed and attached to the job card and the code must be entered in...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations. Many service managers are hesitant to use CCND labor operations as they feel your customer may not be pleased...
Electric Models - 06/23/2020
... out plug-in models. Plans are to refresh only about 65% of the current sales volume with revamped vehicles, which is third-to-last among major manufacturers. GM will move 30% of its vehicles to electric motor and battery power, an increase from the one...
Service Department - 07/30/2020
The number of customers that are delaying getting their vehicle serviced or repaired due to concerns about the coronavirus continue to fall from a high of 40% in April according to a Cox Automotive Study. Of those consumers surveyed in mid-May only 28%...
Correct OnTrac Rental Reasons - 07/30/2020
GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is put into one...
Corvette Maintenance - 08/25/2020
The new 2020 Corvette, equipped with the next-generation 6.2L small block V8 LT2 engine, only requires one service event. The new engine-mounted dry sump oil system has eliminated the requirement of changing the oil and filter at 500 miles. The maintenance...
Full Display Mirror - 10/27/2020
Gentex, a Michigan based mirror and automotive electronics supplier, has added a new feature to its camera-based rearview mirror; a built-in digital video recorder that automatically preserves accident footage. The system uses a rear-facing camera to...
Reject of the Month - December 2020 - 11/25/2020
... a copy of the PDI Mode print out with the vehicle file as proof of maintenance while the new vehicle is in dealer inventory and every 30 days thereafter while in inventory. Share this information with the service advisor and technician to address battery...
GMC - 11/25/2020
Cadillac isn’t the biggest seller of luxury vehicles anymore, it’s GMC. The high-end Denali and AT-4 lines are outselling the traditional luxury brand in the US this year. GMC is expanding the AT-4 off-road sub-brand and planning a couple...
Diagnostic Charge Battery Station - 11/25/2020
A new software version was released for the DCBS. The latest version of software, DCAG1-30, improves features associated with the next generation tester. The update includes 2021 model year vehicles, restores the tester input current capacity from 40...
Temporary Use of Non-GM Battery - 12/29/2020
... may install a non-GM battery when an OEM battery is not available for replacement under the New Vehicle Limited Warranty. This temporary policy exception only applies to repairs covered within the B2B Limited Warranty on job cards that are dated...
Grocery Delivery Pilot - 07/23/2018
Kroger and Nuro, an autonomous vehicle start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and...
Paid Transaction Audit - 07/23/2018
... WCC. Or, if the original WCC is not retrievable, the vehicle must be reprogrammed to generate a new WCC for submission re-using the labor code provided in the bulletin. ...
Advanced Batteries - 06/25/2018
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance,...
Outside Review Mirrors - 03/26/2018
Outside rearview mirrors are covered under the New Vehicle Limited Warranty for any manufacturing defect both in function and finish. Replacement for finish stone chips, marks, and scratches is not covered. Finish fading, chrome flaking/peeling, or delamination...
Avoiding Add On Repair Flags - 03/26/2018
... are two examples: Instead of adding a line to the existing job card, some dealers will open up a new job card. While that will definitely keep your add-on repair percentage down, it is easily spotted in an audit. An auditor will definitely question...
Refrigerant Certification - 03/26/2018
Under the EPA’s new restrictions, dealerships must have at least one technician certified to handle automotive refrigerants. Under the new rule that took effect on January 1, 2018, selling refrigerants to an uncertified technician, or handling them...
Straight Time - 05/22/2018
... Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST prior to the first transaction submission. Management is also responsible...
In-Car App - 05/22/2018
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select...
Cadillac XT4 - 04/23/2018
... designers styled and engineered the XT4, creating a crossover that they would want to drive. The new model will be powered by the new 2.0L turbocharged engine with cylinder deactivation and a 9-speed transmission....
Buick Regal SD Cards - 09/25/2018
... navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the bag, it is easily overlooked. Only those vehicles equipped with RPO IOT receive a Navigation SD card....
... on job cards. The completed pre-write up form must be attached to the job card and retained in the vehicle history folder. Estimated mileage documented on a pre-write up form requires a physical inspection of the vehicle’s actual mileage by the...
Wheel Alignments - 02/27/2020
Bulletin 05-03-07-009 has been updated to include the 2017-2020 model year vehicles. The bulletin provides recommendations for customer concerns related to wheel alignment. The bulletin contains a wheel alignment job card questionnaire that is to be completed...
100% Policy and Part Warranties - 02/27/2020
... policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1: All new or remanufactured GM Parts and Accessories installed by Service Agents under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC,...
Battery Replacement Transactions - 01/28/2020
... or the Diagnostic Charge Battery Station for diagnosing batteries under warranty and maintaining new inventory vehicles. The test result printout containing the Warranty Code must be printed and attached to the job card and the code must be entered in...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations. Many service managers are hesitant to use CCND labor operations as they feel your customer may not be pleased...
Electric Models - 06/23/2020
... out plug-in models. Plans are to refresh only about 65% of the current sales volume with revamped vehicles, which is third-to-last among major manufacturers. GM will move 30% of its vehicles to electric motor and battery power, an increase from the one...
Service Department - 07/30/2020
The number of customers that are delaying getting their vehicle serviced or repaired due to concerns about the coronavirus continue to fall from a high of 40% in April according to a Cox Automotive Study. Of those consumers surveyed in mid-May only 28%...
Correct OnTrac Rental Reasons - 07/30/2020
GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is put into one...
Corvette Maintenance - 08/25/2020
The new 2020 Corvette, equipped with the next-generation 6.2L small block V8 LT2 engine, only requires one service event. The new engine-mounted dry sump oil system has eliminated the requirement of changing the oil and filter at 500 miles. The maintenance...
Full Display Mirror - 10/27/2020
Gentex, a Michigan based mirror and automotive electronics supplier, has added a new feature to its camera-based rearview mirror; a built-in digital video recorder that automatically preserves accident footage. The system uses a rear-facing camera to...
Reject of the Month - December 2020 - 11/25/2020
... a copy of the PDI Mode print out with the vehicle file as proof of maintenance while the new vehicle is in dealer inventory and every 30 days thereafter while in inventory. Share this information with the service advisor and technician to address battery...
GMC - 11/25/2020
Cadillac isn’t the biggest seller of luxury vehicles anymore, it’s GMC. The high-end Denali and AT-4 lines are outselling the traditional luxury brand in the US this year. GMC is expanding the AT-4 off-road sub-brand and planning a couple...
Diagnostic Charge Battery Station - 11/25/2020
A new software version was released for the DCBS. The latest version of software, DCAG1-30, improves features associated with the next generation tester. The update includes 2021 model year vehicles, restores the tester input current capacity from 40...
Temporary Use of Non-GM Battery - 12/29/2020
... may install a non-GM battery when an OEM battery is not available for replacement under the New Vehicle Limited Warranty. This temporary policy exception only applies to repairs covered within the B2B Limited Warranty on job cards that are dated...
Grocery Delivery Pilot - 07/23/2018
Kroger and Nuro, an autonomous vehicle start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and...
Paid Transaction Audit - 07/23/2018
... WCC. Or, if the original WCC is not retrievable, the vehicle must be reprogrammed to generate a new WCC for submission re-using the labor code provided in the bulletin. ...
Advanced Batteries - 06/25/2018
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance,...
Outside Review Mirrors - 03/26/2018
Outside rearview mirrors are covered under the New Vehicle Limited Warranty for any manufacturing defect both in function and finish. Replacement for finish stone chips, marks, and scratches is not covered. Finish fading, chrome flaking/peeling, or delamination...
Avoiding Add On Repair Flags - 03/26/2018
... are two examples: Instead of adding a line to the existing job card, some dealers will open up a new job card. While that will definitely keep your add-on repair percentage down, it is easily spotted in an audit. An auditor will definitely question...
Refrigerant Certification - 03/26/2018
Under the EPA’s new restrictions, dealerships must have at least one technician certified to handle automotive refrigerants. Under the new rule that took effect on January 1, 2018, selling refrigerants to an uncertified technician, or handling them...
Straight Time - 05/22/2018
... Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST prior to the first transaction submission. Management is also responsible...
In-Car App - 05/22/2018
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select...
Cadillac XT4 - 04/23/2018
... designers styled and engineered the XT4, creating a crossover that they would want to drive. The new model will be powered by the new 2.0L turbocharged engine with cylinder deactivation and a 9-speed transmission....
Buick Regal SD Cards - 09/25/2018
... navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the bag, it is easily overlooked. Only those vehicles equipped with RPO IOT receive a Navigation SD card....
Thor the Crash Test Dummy - 09/25/2018
Thor is the newest, human-like crash test dummy developed under funding by NHTSA. Thor has a full rib package, clavicles, and softer features that replicate humans more accurately than today’s Hybrid 3 dummies. Thor can capture much more information...
Garage Remodel - 09/25/2018
... SUVs has created a unique business in garage remodels as people try to create space for bigger vehicles and still have room for storage. Large trucks, SUVs, and accessories such as roof racks, carriers, larger tires, and lift kits, are keeping builders...
Cadillac HQ - 10/24/2018
... to maintain a brand presence at the current headquarters, which the company leased until 2025. The new headquarters will be located near the GM technical center in Warren, MI. The move will place the Cadillac brand team closer to those responsible for...
Profit and Business - 12/19/2018
... investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 2021. ...
WPC Parts Return Program - 12/19/2018
... the repair performed is within the warranty period, but the product issue is not covered by the New Vehicle Limited Warranty. Don’t forget to submit an adjustment for $25 administration allowance and applicable core allowances for every part...
Reject of the Month - Error code 903 - 11/29/2018
The owner of a 2017 Chevrolet Colorado brought their vehicle into the service department in late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC...
Field Action Bulletin Number Change - 11/29/2018
There is a new numbering structure in place for field action bulletins. The new system will further align the GM North America region with the other four regions of the world and with implementing the GM Global Field Action Management (GFAM) System. The...
myChevrolet app - 07/25/2017
Chevrolet owners are able to remote start and stop their vehicle, lock and unlock the doors, activate and cancel the horn and lights, locate their vehicle, and receive walking directions to where it is parked using the myChevrolet app on Apple Watch....
Cadillac - 08/22/2017
... to market shifts. Cadillac will not replace the current XTS, CTS, or ATS in 2019, rather a new sedan, the CT5, will be offered. ...
SAASR Page Two - Expense Analysis - 08/21/2017
GWM calculates how often to expect certain types of repairs by vehicle type (e.g. Buick car, Chevrolet truck, Cadillac car, etc.) and the average expense involved when performing that repair based on warranty transactions processed by the region. GWM...
SAASR Page Two - Trend - 07/25/2017
... CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle serviced). The report displays statistics as either the CPVS, PVS, or as an O/U% (over/under). For example: a dealership’s...
OptiKleen and DEF - 07/25/2017
... DEF plus applicable handling allowances. Labor operation 0590062 is only applicable with 2017 and newer vehicles with eligible diesel engine codes (Labor operation 0590052 must be used to submit for PDI DEF fluid adds on 2016 model year vehicles). DEF...
Reject of the Month - 09/27/2017
... with the recall, sub group A and sub group B. Vehicles involved in sub group A will receive a new detent switch, as well as inspection, and possible replacement of the control module, and power sliding door front edge guard. Vehicles involved in sub...
OnStar - 09/27/2017
... service. Approximately 18,500 storm related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability to go to their vehicles with their laptop and maintain contact with family and friends. OnStar...
Reference Number - 12/21/2017
... correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to determine what repairs are required for the particular vehicle based on the build date. Furthermore, a Reference...
Odometer - 12/21/2017
The number of miles or kilometers on the vehicle when it enters the service area for service must be recorded on the job card. This reading is used to determine if the vehicle is within the warranty mileage period.
Self-Driving - 01/22/2018
GM submitted a federal safety proposal in early January to put a robotic vehicle, with no steering wheel or gas pedal, on public roads in 2019. The petition was filed with NHTSA, seeking permission to deploy the autonomous cars that are built on the Chevrolet...
Lucky 7 Service Conquest Program - 01/22/2018
... designed to gain market share and improve dealer profitability by increasing retention of older vehicles. The program targets customers that have older vehicles (2006-2011) that have left the dealer or have not returned for service in 13 months....
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337...
Reject of the Month - 11/21/2017
... confirmed that the supporting alignment specs were attached. Since the VIN was still within the New Vehicle Limited Bumper-to-Bumper Warranty, the ZREG transaction was submitted for payment. The transaction rejected with the following error: --------------------------------------------------------------------------------------------------------- Error...
Storm-Driven Demand Fading - 11/21/2017
Following Hurricanes Harvey and Irma, October was a big month for used vehicle sales. Industry experts anticipate that the post-disaster replacement rush will play out by the end of November. Demand, driven by Texas and Florida storm replacement, has...
The Early Bird - Night Drop - 12/21/2017
... performed, if none of the above acceptable customer authorizations can be obtained. These new policies do provide some flexibility for the customer that prefers to use the EB/ND feature at the dealership, as well as for service management, in some...
IVH - Field Actions - 02/17/2017
When an expiration date is added to a field action, all vehicles associated with that field action will display as expired for 30 days. This allows transaction processing to continue on associated vehicles. After 30 days, the status for that field action...
Potential Limits on Visas - 03/21/2017
Possible limits on the visa program, that is intended for high-skilled foreign workers, may slow self-driving vehicle efforts. The H1-B visa program, a pool of up to 85,000 temporary visas distributed annually by lottery, has come under criticism. Automakers...
Buick Regal - 04/17/2017
GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon version...
Thor is the newest, human-like crash test dummy developed under funding by NHTSA. Thor has a full rib package, clavicles, and softer features that replicate humans more accurately than today’s Hybrid 3 dummies. Thor can capture much more information...
Garage Remodel - 09/25/2018
... SUVs has created a unique business in garage remodels as people try to create space for bigger vehicles and still have room for storage. Large trucks, SUVs, and accessories such as roof racks, carriers, larger tires, and lift kits, are keeping builders...
Cadillac HQ - 10/24/2018
... to maintain a brand presence at the current headquarters, which the company leased until 2025. The new headquarters will be located near the GM technical center in Warren, MI. The move will place the Cadillac brand team closer to those responsible for...
Profit and Business - 12/19/2018
... investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 2021. ...
WPC Parts Return Program - 12/19/2018
... the repair performed is within the warranty period, but the product issue is not covered by the New Vehicle Limited Warranty. Don’t forget to submit an adjustment for $25 administration allowance and applicable core allowances for every part...
Reject of the Month - Error code 903 - 11/29/2018
The owner of a 2017 Chevrolet Colorado brought their vehicle into the service department in late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC...
Field Action Bulletin Number Change - 11/29/2018
There is a new numbering structure in place for field action bulletins. The new system will further align the GM North America region with the other four regions of the world and with implementing the GM Global Field Action Management (GFAM) System. The...
myChevrolet app - 07/25/2017
Chevrolet owners are able to remote start and stop their vehicle, lock and unlock the doors, activate and cancel the horn and lights, locate their vehicle, and receive walking directions to where it is parked using the myChevrolet app on Apple Watch....
Cadillac - 08/22/2017
... to market shifts. Cadillac will not replace the current XTS, CTS, or ATS in 2019, rather a new sedan, the CT5, will be offered. ...
SAASR Page Two - Expense Analysis - 08/21/2017
GWM calculates how often to expect certain types of repairs by vehicle type (e.g. Buick car, Chevrolet truck, Cadillac car, etc.) and the average expense involved when performing that repair based on warranty transactions processed by the region. GWM...
SAASR Page Two - Trend - 07/25/2017
... CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle serviced). The report displays statistics as either the CPVS, PVS, or as an O/U% (over/under). For example: a dealership’s...
OptiKleen and DEF - 07/25/2017
... DEF plus applicable handling allowances. Labor operation 0590062 is only applicable with 2017 and newer vehicles with eligible diesel engine codes (Labor operation 0590052 must be used to submit for PDI DEF fluid adds on 2016 model year vehicles). DEF...
Reject of the Month - 09/27/2017
... with the recall, sub group A and sub group B. Vehicles involved in sub group A will receive a new detent switch, as well as inspection, and possible replacement of the control module, and power sliding door front edge guard. Vehicles involved in sub...
OnStar - 09/27/2017
... service. Approximately 18,500 storm related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability to go to their vehicles with their laptop and maintain contact with family and friends. OnStar...
Reference Number - 12/21/2017
... correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to determine what repairs are required for the particular vehicle based on the build date. Furthermore, a Reference...
Odometer - 12/21/2017
The number of miles or kilometers on the vehicle when it enters the service area for service must be recorded on the job card. This reading is used to determine if the vehicle is within the warranty mileage period.
Self-Driving - 01/22/2018
GM submitted a federal safety proposal in early January to put a robotic vehicle, with no steering wheel or gas pedal, on public roads in 2019. The petition was filed with NHTSA, seeking permission to deploy the autonomous cars that are built on the Chevrolet...
Lucky 7 Service Conquest Program - 01/22/2018
... designed to gain market share and improve dealer profitability by increasing retention of older vehicles. The program targets customers that have older vehicles (2006-2011) that have left the dealer or have not returned for service in 13 months....
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337...
Reject of the Month - 11/21/2017
... confirmed that the supporting alignment specs were attached. Since the VIN was still within the New Vehicle Limited Bumper-to-Bumper Warranty, the ZREG transaction was submitted for payment. The transaction rejected with the following error: --------------------------------------------------------------------------------------------------------- Error...
Storm-Driven Demand Fading - 11/21/2017
Following Hurricanes Harvey and Irma, October was a big month for used vehicle sales. Industry experts anticipate that the post-disaster replacement rush will play out by the end of November. Demand, driven by Texas and Florida storm replacement, has...
The Early Bird - Night Drop - 12/21/2017
... performed, if none of the above acceptable customer authorizations can be obtained. These new policies do provide some flexibility for the customer that prefers to use the EB/ND feature at the dealership, as well as for service management, in some...
IVH - Field Actions - 02/17/2017
When an expiration date is added to a field action, all vehicles associated with that field action will display as expired for 30 days. This allows transaction processing to continue on associated vehicles. After 30 days, the status for that field action...
Potential Limits on Visas - 03/21/2017
Possible limits on the visa program, that is intended for high-skilled foreign workers, may slow self-driving vehicle efforts. The H1-B visa program, a pool of up to 85,000 temporary visas distributed annually by lottery, has come under criticism. Automakers...
Buick Regal - 04/17/2017
GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon version...
16/17 Corvette Maintenance - 04/17/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first. The added maintenance event covers the required...
GM Authorization Required - 12/21/2016
... Portal for repairs performed beyond the terms of any Applicable Warranty listed in IVH and the vehicle is beyond 6 years and/or 150,000 miles. Transactions submitted for repairs that are covered under an Applicable Warranty or by an active CPO warranty,...
Recalls and Supporting Documentation - 12/21/2016
... a warranty repair. The reprogramming process is a procedure used to update a module with new software or calibration files. The procedure is labor only and is performed using the SPS application. SPS reprogramming labor codes are specifically...
Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return...
Mirrorless Cars - 07/28/2016
Mirrorless cars, or vehicles that do not have glass mirrors in favor or video screens, have been proposed for years by stylists and engineers that want sleeker looks as well as improved safety and fuel efficiency. The proposals have come closer to reality...
Bolt EV - 09/27/2016
... to go on sale later this year. Chevrolet states that it will be the first affordable electric vehicle with 200 miles or more of range. At an expected MSRP below $37,500, the Bolt EV will be a game changer for the electric car segment. The Bolt offers...
Coding Transportation Transactions - 09/27/2016
Damaged body panels on new vehicles delivered to dealerships by transportation carriers are typically repaired or replaced. Any questions regarding how much damage is too much damage should be directed to the DBC. Neither your Warranty Support Center...
R1234yf - 10/26/2016
... 2013-2017 model year Buick, Cadillac, Chevrolet, and GMC vehicles that may be produced with the new refrigerant. Always reference the A/C refrigerant charge label for proper refrigerant identification. The printed summary of the completed repair must...
WPC Parts Return Program - 10/26/2016
... the repair performed is within the warranty period, but the product issue is not covered by the New Vehicle Limited Warranty. Don't forget to submit an adjustment for $25 administration allowance and applicable core allowances for every part return...
1.6L Diesel Engine - 10/26/2016
The 1.6L diesel engine is a new design developed in Turin, Italy. The engine has been nicknamed the Whisper Diesel because it runs so quietly. It is anticipated that the engine will be rated at 136 hp for the US, with the new Equinox diesel anticipated...
Batteries - 02/02/2016
... miles, whichever is greater. The Service Agent must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
2016 Spark - 03/01/2016
GM established an Action Center through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warr...
Ban on Self-Driving Cars - 01/11/2016
... cars that travel with no humans on board. Under the proposal by the California Department of Motor Vehicles, all autonomous cars would need a steering wheel and pedals when operating on California's public roads. A licensed driver with an autonomous...
Certified Pre-Owned - 01/11/2016
... Chevrolet Tahoe/GMC Yukons equipped with 5.3L or 6.2L engines have a 0W20 oil specification. These vehicles were previously covered under the $35 reimbursement level. Effective in December, these vehicles are reimbursed at a $50 level. ...
Color Choices - 04/08/2016
Since 2011, white has been the most popular vehicle color in North America, according to PPG Industries. In 2015, 23 to 19 percent of vehicles were white over black, followed by gray at 17 percent and silver at 15 percent. This shows that neutral colors...
GM Parts Ordering - 04/28/2016
... type in the GMCCA system and should only be created in the specific critical situations such as: vehicle or tourist down, pending vehicle buyback/repurchase, revenue producing/commercial vehicle, other parameters. GM will reimburse the freight...
Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes...
2016 Silverado Face Lift - 07/29/2015
... that have been stock since the 1980's have been replaced with smaller more stylized units. The new model also adds a more muscular hood and a new front fascia. The Z71 trim level will feature two rows of LED lights separated by an accent bar that stretches...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
2016 Scheduled Maintenance Reminder - 09/02/2015
... Protection Scheduled Maintenance Programs remain in effect for most 2016 Chevrolet, Buick and GMC vehicles, the number of service events has been reduced to a maximum of two within the term. Previous model year vehicles (2014, 2015) received a maximum...
2016 Powertrain Warranty Reminder - 09/02/2015
2016 model year Chevrolet and GMC vehicles will come equipped with a 5-year/60,000 mile Powertrain Limited Warranty, in addition to the 3-year/36,000 mile bumper-to-bumper warranty. The previous powertrain warranty coverage on these vehicles was 5-years/100,000...
Active Phone Cooling - 09/02/2015
Some 2016 Chevrolet models will come equipped with a phone cooling system. The new feature uses an air vent connected to the vehicle's air conditioning and ventilation system to cool the wireless phone charging bin in the center console. Chevrolet's engineers...
Refrigerant Recovery and Recharge - 09/02/2015
... to four years and it is currently being used in some Cadillac ATS and XTS models. When a vehicle's air conditioning system blows less than cool air it is often low on refrigerant. Part of the diagnosis process is to connect the vehicle to a recovery/recharge...
APO and Trailer Lighting Reminder - 12/01/2015
If a customer brings a vehicle to the service department with either the Accessory Power Outlet or Trailer Lighting systems inoperative due to an open fuse, and a problem is not identified with the vehicle, it is reasonable to suspect that something the...
2016 Silverado - 10/23/2015
The 2016 Chevrolet Silverado unveiled at the Texas State Fair this fall included improved connectivity, a new, optional gearbox, updated grilles, and the end of the truck's signature stacked headlights. This set of updates will likely be the last before...
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first. The added maintenance event covers the required...
GM Authorization Required - 12/21/2016
... Portal for repairs performed beyond the terms of any Applicable Warranty listed in IVH and the vehicle is beyond 6 years and/or 150,000 miles. Transactions submitted for repairs that are covered under an Applicable Warranty or by an active CPO warranty,...
Recalls and Supporting Documentation - 12/21/2016
... a warranty repair. The reprogramming process is a procedure used to update a module with new software or calibration files. The procedure is labor only and is performed using the SPS application. SPS reprogramming labor codes are specifically...
Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return...
Mirrorless Cars - 07/28/2016
Mirrorless cars, or vehicles that do not have glass mirrors in favor or video screens, have been proposed for years by stylists and engineers that want sleeker looks as well as improved safety and fuel efficiency. The proposals have come closer to reality...
Bolt EV - 09/27/2016
... to go on sale later this year. Chevrolet states that it will be the first affordable electric vehicle with 200 miles or more of range. At an expected MSRP below $37,500, the Bolt EV will be a game changer for the electric car segment. The Bolt offers...
Coding Transportation Transactions - 09/27/2016
Damaged body panels on new vehicles delivered to dealerships by transportation carriers are typically repaired or replaced. Any questions regarding how much damage is too much damage should be directed to the DBC. Neither your Warranty Support Center...
R1234yf - 10/26/2016
... 2013-2017 model year Buick, Cadillac, Chevrolet, and GMC vehicles that may be produced with the new refrigerant. Always reference the A/C refrigerant charge label for proper refrigerant identification. The printed summary of the completed repair must...
WPC Parts Return Program - 10/26/2016
... the repair performed is within the warranty period, but the product issue is not covered by the New Vehicle Limited Warranty. Don't forget to submit an adjustment for $25 administration allowance and applicable core allowances for every part return...
1.6L Diesel Engine - 10/26/2016
The 1.6L diesel engine is a new design developed in Turin, Italy. The engine has been nicknamed the Whisper Diesel because it runs so quietly. It is anticipated that the engine will be rated at 136 hp for the US, with the new Equinox diesel anticipated...
Batteries - 02/02/2016
... miles, whichever is greater. The Service Agent must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
2016 Spark - 03/01/2016
GM established an Action Center through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warr...
Ban on Self-Driving Cars - 01/11/2016
... cars that travel with no humans on board. Under the proposal by the California Department of Motor Vehicles, all autonomous cars would need a steering wheel and pedals when operating on California's public roads. A licensed driver with an autonomous...
Certified Pre-Owned - 01/11/2016
... Chevrolet Tahoe/GMC Yukons equipped with 5.3L or 6.2L engines have a 0W20 oil specification. These vehicles were previously covered under the $35 reimbursement level. Effective in December, these vehicles are reimbursed at a $50 level. ...
Color Choices - 04/08/2016
Since 2011, white has been the most popular vehicle color in North America, according to PPG Industries. In 2015, 23 to 19 percent of vehicles were white over black, followed by gray at 17 percent and silver at 15 percent. This shows that neutral colors...
GM Parts Ordering - 04/28/2016
... type in the GMCCA system and should only be created in the specific critical situations such as: vehicle or tourist down, pending vehicle buyback/repurchase, revenue producing/commercial vehicle, other parameters. GM will reimburse the freight...
Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes...
2016 Silverado Face Lift - 07/29/2015
... that have been stock since the 1980's have been replaced with smaller more stylized units. The new model also adds a more muscular hood and a new front fascia. The Z71 trim level will feature two rows of LED lights separated by an accent bar that stretches...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
2016 Scheduled Maintenance Reminder - 09/02/2015
... Protection Scheduled Maintenance Programs remain in effect for most 2016 Chevrolet, Buick and GMC vehicles, the number of service events has been reduced to a maximum of two within the term. Previous model year vehicles (2014, 2015) received a maximum...
2016 Powertrain Warranty Reminder - 09/02/2015
2016 model year Chevrolet and GMC vehicles will come equipped with a 5-year/60,000 mile Powertrain Limited Warranty, in addition to the 3-year/36,000 mile bumper-to-bumper warranty. The previous powertrain warranty coverage on these vehicles was 5-years/100,000...
Active Phone Cooling - 09/02/2015
Some 2016 Chevrolet models will come equipped with a phone cooling system. The new feature uses an air vent connected to the vehicle's air conditioning and ventilation system to cool the wireless phone charging bin in the center console. Chevrolet's engineers...
Refrigerant Recovery and Recharge - 09/02/2015
... to four years and it is currently being used in some Cadillac ATS and XTS models. When a vehicle's air conditioning system blows less than cool air it is often low on refrigerant. Part of the diagnosis process is to connect the vehicle to a recovery/recharge...
APO and Trailer Lighting Reminder - 12/01/2015
If a customer brings a vehicle to the service department with either the Accessory Power Outlet or Trailer Lighting systems inoperative due to an open fuse, and a problem is not identified with the vehicle, it is reasonable to suspect that something the...
2016 Silverado - 10/23/2015
The 2016 Chevrolet Silverado unveiled at the Texas State Fair this fall included improved connectivity, a new, optional gearbox, updated grilles, and the end of the truck's signature stacked headlights. This set of updates will likely be the last before...
How Many Customer Signatures are Necessary? - 11/18/2013
... the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used, or rebuilt. The invoice must be signed by the owner or someone authorized by the owner to certify that repairs were done properly." In other words,...
Small GMC - 11/18/2013
GMC is planning a vehicle that is smaller than the Terrain crossover. At this point, no details on the product or its timing are being released. GMC introduced the Granite concept at the 2010 Detroit Auto Show. The concept vehicle is about the size of...
Certified Elite Criteria - 11/18/2013
... benefits the dealer is required to meet all of the established thresholds. The thresholds include new vehicle customer retention of 43% or higher, dealership parts loyalty of 85%, repeat repairs less than 3% and field action closure rate of 88%. The...
Important Policy Updates - 01/10/2014
The Service Policies and Procedures Manual underwent an update at the end of 2013. The new edition has been uploaded to Global with manual changes highlighted in yellow.The Courtesy Transportation Program has been updated with a few significant differences...
Service Update Bulletin 13330 - 02/27/2014
... All warranty transactions for this SUB were to be submitted prior to the cancellation date. All vehicles that were involved in SUB 13330, which addressed incorrect calibrations values in the Active Fuel Management System, are also involved in Safety...
Maxxis Spare Tires - 02/27/2014
Many GM vehicles are currently using compact spare tires made by Maxxis Tire. Vehicles involved include the Chevrolet Malibu, Traverse; Buick Enclave, Regal; and GMC Terrain, Acadia, just to name a few. These tires are not on the GM Tire Program. Dealers...
Service Update Bulletin 14002A - 02/27/2014
... Sierra 1500 pick-up trucks. The bulletin has been updated to communicate the increase in the per vehicle allowable net item amount for Daubert Nox-Rust and Lloyds Kryptonite Metal Treatment. The bulletin provides a service procedure to inspect, and if...
Batteries - 09/09/2014
... the warranty code is only generated under Diagnostic Mode when the test is set up as Out of Vehicle and when a Replace decision is the test result. While the battery does not have to be removed from the vehicle, the battery cables must be disconnected...
Cruze Noise on Start Up - 07/01/2014
... been established to replace the starter and fuse block replacement in 2012-2014 Chevrolet Cruze vehicles equipped with a 1.8L engine and manual transmission, built prior to January 10, 2014. Customers may comment on a knock noise coming from the front...
Hazard Flasher Operation - 05/09/2014
... part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has had the BCM programmed during a service visit. ...
Ignition Recall and GlobalConnect - 05/09/2014
GM has compiled all of the Ignition Recall related GlobalConnect Messages under a new Ignition Recall icon on the GlobalConnect homepage. Any newly released communications pertaining to the Ignition Recall will also be included in this location. ...
Recall Review - 04/03/2014
Two law firms have been retained by GM to perform an internal review in the handling of the 1.6 million vehicle recall. The recall is linked to 13 deaths and 31 crashes in which air bags failed to inflate. The National Highway Traffic Safety Administration...
Warranty Parts Center - 06/06/2014
... down process. The transmission tear down process we were involved with was from a 2014 model year vehicle with approximately 1,200 miles on it. The site technician was actively tearing down the transmission, while the GM engineer observed to determine...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
Service management must approve courtesy transportation before the customer receives the courtesy transportation vehicle by submitting for authorization on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin,...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries....
Takata Air Bags - 06/30/2015
... double the number that has already been recalled. It could take years for all of the involved vehicles to be repaired, due to a severe shortage of parts and the sheer quantity of vehicles involved. Takata's airbag trouble has been linked to the company's...
Chevrolet Bolt - 06/30/2015
The all electric Bolt is scheduled to go on sale sometime in 2017 and will be assembled at the Orion Township, MI, assembly plant. GM plans to invest $245 million and hire up to 300 workers at the plant to build the new electric vehicle.
Upcoming Safety Recall 15206 - 06/30/2015
Certain 2011-2013 Chevrolet Caprice PPV and 2008-2009 Pontiac G8 vehicles may have a defect with the front outboard lap seat belt anchor assembly. The flexible steel cable that connects the belt to the vehicle at the outside of the front outboard seating...
Commemorative Edition Camaro - 02/23/2015
The 2015 Commemorative Edition Camaro will be shipped with the front splitter (spoiler) in the vehicle. The front splitter must be installed during PDI. The PDI times for this vehicle have been adjusted to include installation time of the front split...
2015 Camaro - 09/09/2014
... models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to a missing concern, verify in IVH that the vehicle is equipped with RPO code E45. For 2014 model year Camaro's, RPO code E45 was standard...
Accessory Tow Hooks - 09/09/2014
There are additional vehicles that may be affected by the proper fascia not being installed at the plant for Accessory Tow Hook LPO's (VQY & SDA). Any additional vehicles that were not included in the first VIN list, complete the same steps to install...
Next-Gen Volt - 09/09/2014
... debut the next-generation Chevrolet Volt plug-in hybrid at the Detroit Auto Show in January. The new Volt is scheduled to arrive in dealership showrooms in late 2015. The new model will have a third seat in the rear and a 1.0L, three cylinder engine,...
Missing Key or Transmitter - 10/31/2014
... to be missing upon delivery are to be claimed as a transportation claim, not a warranty claim. The New Vehicle Delivery Key or Transmitter Replacement labour operation should be used with the ZTPT transaction; 0500010. ...
Recall 14116 & 14117 EPS - 10/31/2014
A 0.3 hour add has been included with these two recalls for those vehicles with adjustable foot pedals (RPO Code PDC). Technicians should document on the job card when there is a vehicle being repaired with adjustable foot pedals. This documentation will...
Mail-In Rebate - 12/19/2014
... of a dealer installed genuine GM parts engine or transmission on eligible 2009 or older GM vehicles. The rebate offer is valid on customer paid, dealer installed GM parts engine or transmission on eligible vehicles. It is effective from January 1, 2015,...
... the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used, or rebuilt. The invoice must be signed by the owner or someone authorized by the owner to certify that repairs were done properly." In other words,...
Small GMC - 11/18/2013
GMC is planning a vehicle that is smaller than the Terrain crossover. At this point, no details on the product or its timing are being released. GMC introduced the Granite concept at the 2010 Detroit Auto Show. The concept vehicle is about the size of...
Certified Elite Criteria - 11/18/2013
... benefits the dealer is required to meet all of the established thresholds. The thresholds include new vehicle customer retention of 43% or higher, dealership parts loyalty of 85%, repeat repairs less than 3% and field action closure rate of 88%. The...
Important Policy Updates - 01/10/2014
The Service Policies and Procedures Manual underwent an update at the end of 2013. The new edition has been uploaded to Global with manual changes highlighted in yellow.The Courtesy Transportation Program has been updated with a few significant differences...
Service Update Bulletin 13330 - 02/27/2014
... All warranty transactions for this SUB were to be submitted prior to the cancellation date. All vehicles that were involved in SUB 13330, which addressed incorrect calibrations values in the Active Fuel Management System, are also involved in Safety...
Maxxis Spare Tires - 02/27/2014
Many GM vehicles are currently using compact spare tires made by Maxxis Tire. Vehicles involved include the Chevrolet Malibu, Traverse; Buick Enclave, Regal; and GMC Terrain, Acadia, just to name a few. These tires are not on the GM Tire Program. Dealers...
Service Update Bulletin 14002A - 02/27/2014
... Sierra 1500 pick-up trucks. The bulletin has been updated to communicate the increase in the per vehicle allowable net item amount for Daubert Nox-Rust and Lloyds Kryptonite Metal Treatment. The bulletin provides a service procedure to inspect, and if...
Batteries - 09/09/2014
... the warranty code is only generated under Diagnostic Mode when the test is set up as Out of Vehicle and when a Replace decision is the test result. While the battery does not have to be removed from the vehicle, the battery cables must be disconnected...
Cruze Noise on Start Up - 07/01/2014
... been established to replace the starter and fuse block replacement in 2012-2014 Chevrolet Cruze vehicles equipped with a 1.8L engine and manual transmission, built prior to January 10, 2014. Customers may comment on a knock noise coming from the front...
Hazard Flasher Operation - 05/09/2014
... part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has had the BCM programmed during a service visit. ...
Ignition Recall and GlobalConnect - 05/09/2014
GM has compiled all of the Ignition Recall related GlobalConnect Messages under a new Ignition Recall icon on the GlobalConnect homepage. Any newly released communications pertaining to the Ignition Recall will also be included in this location. ...
Recall Review - 04/03/2014
Two law firms have been retained by GM to perform an internal review in the handling of the 1.6 million vehicle recall. The recall is linked to 13 deaths and 31 crashes in which air bags failed to inflate. The National Highway Traffic Safety Administration...
Warranty Parts Center - 06/06/2014
... down process. The transmission tear down process we were involved with was from a 2014 model year vehicle with approximately 1,200 miles on it. The site technician was actively tearing down the transmission, while the GM engineer observed to determine...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
Service management must approve courtesy transportation before the customer receives the courtesy transportation vehicle by submitting for authorization on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin,...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries....
Takata Air Bags - 06/30/2015
... double the number that has already been recalled. It could take years for all of the involved vehicles to be repaired, due to a severe shortage of parts and the sheer quantity of vehicles involved. Takata's airbag trouble has been linked to the company's...
Chevrolet Bolt - 06/30/2015
The all electric Bolt is scheduled to go on sale sometime in 2017 and will be assembled at the Orion Township, MI, assembly plant. GM plans to invest $245 million and hire up to 300 workers at the plant to build the new electric vehicle.
Upcoming Safety Recall 15206 - 06/30/2015
Certain 2011-2013 Chevrolet Caprice PPV and 2008-2009 Pontiac G8 vehicles may have a defect with the front outboard lap seat belt anchor assembly. The flexible steel cable that connects the belt to the vehicle at the outside of the front outboard seating...
Commemorative Edition Camaro - 02/23/2015
The 2015 Commemorative Edition Camaro will be shipped with the front splitter (spoiler) in the vehicle. The front splitter must be installed during PDI. The PDI times for this vehicle have been adjusted to include installation time of the front split...
2015 Camaro - 09/09/2014
... models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to a missing concern, verify in IVH that the vehicle is equipped with RPO code E45. For 2014 model year Camaro's, RPO code E45 was standard...
Accessory Tow Hooks - 09/09/2014
There are additional vehicles that may be affected by the proper fascia not being installed at the plant for Accessory Tow Hook LPO's (VQY & SDA). Any additional vehicles that were not included in the first VIN list, complete the same steps to install...
Next-Gen Volt - 09/09/2014
... debut the next-generation Chevrolet Volt plug-in hybrid at the Detroit Auto Show in January. The new Volt is scheduled to arrive in dealership showrooms in late 2015. The new model will have a third seat in the rear and a 1.0L, three cylinder engine,...
Missing Key or Transmitter - 10/31/2014
... to be missing upon delivery are to be claimed as a transportation claim, not a warranty claim. The New Vehicle Delivery Key or Transmitter Replacement labour operation should be used with the ZTPT transaction; 0500010. ...
Recall 14116 & 14117 EPS - 10/31/2014
A 0.3 hour add has been included with these two recalls for those vehicles with adjustable foot pedals (RPO Code PDC). Technicians should document on the job card when there is a vehicle being repaired with adjustable foot pedals. This documentation will...
Mail-In Rebate - 12/19/2014
... of a dealer installed genuine GM parts engine or transmission on eligible 2009 or older GM vehicles. The rebate offer is valid on customer paid, dealer installed GM parts engine or transmission on eligible vehicles. It is effective from January 1, 2015,...
dexos2 - 12/19/2014
The only oil approved for the Cruze diesel is dexos2. Oils that meet the requirements of the vehicle will have the dexos2 certification mark on the container. This mark indicates that the oil has been approved to the dexos2 specification. Failure to use...
Crankshaft Rear Oil Seal - 12/19/2014
Bulletin 14-06-01-002A has been revised to include additional vehicles, make changes to the special tools, and to remove the build breakpoint date. The bulletin addresses an engine oil leak under the vehicle caused by the crankshaft #3 thrust bearing...
Corvette Z51 and Z06 - 12/19/2014
... all 2014/2015 Corvette Z51 and Z06 vehicles equipped with a dry sump system has been revised. The new schedule will require the oil/filter to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once...
Aftermarket Calibrations - 11/25/2014
Bulletin 09-06-04-026H has been revised to include 2015 model year vehicles and to provide a more concise Subject statement. The bulletin also contains the updated Global Labour Code for Suspected Tampering or Vehicle Modifications: 0600014. The labour...
CAM-03 Form - 08/29/2023
Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms...
Cadillac First Maintenance - 06/27/2023
... have 18 months to redeem the complimentary maintenance visit. The visit includes an oil change for vehicles with a gas or diesel engine, tire rotation, MPVI, and DEF refill for Cadillac vehicles with diesel engines. The first maintenance visit must be...
Sublet Invoice - 05/23/2023
... provided towing, sublet invoices and Service Agent records must show the reason for the tow, the vehicle license plate number, and/or VIN, and the location where the vehicle was picked up and/or distance towed. ...
Reject of the Month - May 2023 - 04/25/2023
Error 872: Dongle vehicle data is required for this transaction and not received. The dongle utilizes Wi-Fi to send the data collected during the scan to the cloud, which is then displayed on the service advisor’s PC in Service Workbench and...
The Warranty Resource Center - 04/25/2023
... which houses numerous SAVI videos, set up guides, and a system overview. In addition to the new resource information, the WRC contains six tiles on the home page, each containing a wealth of information, including, Policies, Procedures and Global...
Add On Repair Minor Change - 03/23/2023
... add on repair approval. Service management must still authorize add on repairs, after the new concern has been inspected and verified, in writing, on the job card. That authorization must include their signature/initials, the date, time, and an...
2024 Chevrolet Trax - 10/28/2022
The 2024 Chevrolet Trax is a new, technology-forward choice for customers seeking the practicality of a compact car and the utility of a SUV. It is larger than today’s Trax and provides more space for passengers and cargo. The new ACTIV edition...
Backlog - 11/21/2022
GM and Ford Motor Co. both expect to clear backlogs of unfinished vehicles before the end of the year, after battling supply hold ups. GM shipped out the majority of its 95,000 vehicles awaiting microchips and other scarce parts in the third quarter....
Shuttle - 11/22/2022
Many dealers take their service customers home, to work, or wherever they need to be while their vehicle is in the service department undergoing repairs. If those repairs are warranty repairs, with the exception of warranty maintenance and recall repairs...
Reject of the Month - December 2022 - 11/21/2022
... request was submitted by the dealer through the CSMT app with approval received. At that point the new steering wheel was ordered. During installation of the new steering wheel, the technician found that the center steering wheel bolt was seized and...
EV Charging - 01/05/2023
... in July to assist dealers with electricity cost associated with the EV charging requirement on new vehicles. GM will be implementing a similar EV charging compensation program for 2023 model year Chevrolet and GMC EV’s....
Added Options - 01/05/2023
Check the “Added Option Codes” section at the bottom of the Vehicle Build page in IVH for Service Agent Installed Accessories that have been applied to a vehicle after the point of sale. The added option code will display once the dealer has...
Cadillac LYRIQ - 02/28/2023
... the factory pre-set charge level (before starting PDI). Having an adequate charge ensures that the new vehicle is immediately ready for demonstration drives and/or customer delivery. ...
EV Battery Technology - 01/04/2023
GM and battery manufacturer Microvast are partnering to develop new electric vehicle battery technology and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Buick Buy Out - 01/24/2023
GM has offered to buy out Buick dealers that don’t want to invest in adding electric vehicle chargers and other tools necessary to sell and service electric vehicles as the brand transitions to all-electric by 2030. Acceptance of the buy out offer...
Sales Increase - 01/24/2023
... the year as interest rates continued to rise. GM’s US dealers sold approximately 55,000 more new vehicles last year than in 2021. GM states that its strength is in the pickup/SUV market with 1.1 million full-size pickups, midsize pickups ...
Towing changes - 03/19/2024
Soo if you read in the new P&P one of the changes is to towing which is not covered beyond 25 miles,,,so what happens when the tow arrives and it is 30 miles,,,are we supposed to some how figure out how much to charge the owner??!! ...
Forum - 01/10/2024
Here is where it was published in the news letter 2/2019 Authorization Updates Service management authorization requirements have been updated, eff ective with job cards dated on or after January 15, 2019, unless otherwise previously announced. The updates...
Forum - 01/12/2024
Its the vac pump one, N182202780, P&P says while under the new vehicle warranty. Customer's out of B2B and paid for it, but, if I can get them reimbursed I would like to.
Warranty Block - 01/29/2024
... Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material or workmanship covered by the NVLW or Special Coverage Adjustment...
The only oil approved for the Cruze diesel is dexos2. Oils that meet the requirements of the vehicle will have the dexos2 certification mark on the container. This mark indicates that the oil has been approved to the dexos2 specification. Failure to use...
Crankshaft Rear Oil Seal - 12/19/2014
Bulletin 14-06-01-002A has been revised to include additional vehicles, make changes to the special tools, and to remove the build breakpoint date. The bulletin addresses an engine oil leak under the vehicle caused by the crankshaft #3 thrust bearing...
Corvette Z51 and Z06 - 12/19/2014
... all 2014/2015 Corvette Z51 and Z06 vehicles equipped with a dry sump system has been revised. The new schedule will require the oil/filter to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once...
Aftermarket Calibrations - 11/25/2014
Bulletin 09-06-04-026H has been revised to include 2015 model year vehicles and to provide a more concise Subject statement. The bulletin also contains the updated Global Labour Code for Suspected Tampering or Vehicle Modifications: 0600014. The labour...
CAM-03 Form - 08/29/2023
Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms...
Cadillac First Maintenance - 06/27/2023
... have 18 months to redeem the complimentary maintenance visit. The visit includes an oil change for vehicles with a gas or diesel engine, tire rotation, MPVI, and DEF refill for Cadillac vehicles with diesel engines. The first maintenance visit must be...
Sublet Invoice - 05/23/2023
... provided towing, sublet invoices and Service Agent records must show the reason for the tow, the vehicle license plate number, and/or VIN, and the location where the vehicle was picked up and/or distance towed. ...
Reject of the Month - May 2023 - 04/25/2023
Error 872: Dongle vehicle data is required for this transaction and not received. The dongle utilizes Wi-Fi to send the data collected during the scan to the cloud, which is then displayed on the service advisor’s PC in Service Workbench and...
The Warranty Resource Center - 04/25/2023
... which houses numerous SAVI videos, set up guides, and a system overview. In addition to the new resource information, the WRC contains six tiles on the home page, each containing a wealth of information, including, Policies, Procedures and Global...
Add On Repair Minor Change - 03/23/2023
... add on repair approval. Service management must still authorize add on repairs, after the new concern has been inspected and verified, in writing, on the job card. That authorization must include their signature/initials, the date, time, and an...
2024 Chevrolet Trax - 10/28/2022
The 2024 Chevrolet Trax is a new, technology-forward choice for customers seeking the practicality of a compact car and the utility of a SUV. It is larger than today’s Trax and provides more space for passengers and cargo. The new ACTIV edition...
Backlog - 11/21/2022
GM and Ford Motor Co. both expect to clear backlogs of unfinished vehicles before the end of the year, after battling supply hold ups. GM shipped out the majority of its 95,000 vehicles awaiting microchips and other scarce parts in the third quarter....
Shuttle - 11/22/2022
Many dealers take their service customers home, to work, or wherever they need to be while their vehicle is in the service department undergoing repairs. If those repairs are warranty repairs, with the exception of warranty maintenance and recall repairs...
Reject of the Month - December 2022 - 11/21/2022
... request was submitted by the dealer through the CSMT app with approval received. At that point the new steering wheel was ordered. During installation of the new steering wheel, the technician found that the center steering wheel bolt was seized and...
EV Charging - 01/05/2023
... in July to assist dealers with electricity cost associated with the EV charging requirement on new vehicles. GM will be implementing a similar EV charging compensation program for 2023 model year Chevrolet and GMC EV’s....
Added Options - 01/05/2023
Check the “Added Option Codes” section at the bottom of the Vehicle Build page in IVH for Service Agent Installed Accessories that have been applied to a vehicle after the point of sale. The added option code will display once the dealer has...
Cadillac LYRIQ - 02/28/2023
... the factory pre-set charge level (before starting PDI). Having an adequate charge ensures that the new vehicle is immediately ready for demonstration drives and/or customer delivery. ...
EV Battery Technology - 01/04/2023
GM and battery manufacturer Microvast are partnering to develop new electric vehicle battery technology and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Buick Buy Out - 01/24/2023
GM has offered to buy out Buick dealers that don’t want to invest in adding electric vehicle chargers and other tools necessary to sell and service electric vehicles as the brand transitions to all-electric by 2030. Acceptance of the buy out offer...
Sales Increase - 01/24/2023
... the year as interest rates continued to rise. GM’s US dealers sold approximately 55,000 more new vehicles last year than in 2021. GM states that its strength is in the pickup/SUV market with 1.1 million full-size pickups, midsize pickups ...
Towing changes - 03/19/2024
Soo if you read in the new P&P one of the changes is to towing which is not covered beyond 25 miles,,,so what happens when the tow arrives and it is 30 miles,,,are we supposed to some how figure out how much to charge the owner??!! ...
Forum - 01/10/2024
Here is where it was published in the news letter 2/2019 Authorization Updates Service management authorization requirements have been updated, eff ective with job cards dated on or after January 15, 2019, unless otherwise previously announced. The updates...
Forum - 01/12/2024
Its the vac pump one, N182202780, P&P says while under the new vehicle warranty. Customer's out of B2B and paid for it, but, if I can get them reimbursed I would like to.
Warranty Block - 01/29/2024
... Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material or workmanship covered by the NVLW or Special Coverage Adjustment...
Chevrolet Blazer EV - 02/26/2024
Electric Vehicles (EV’s) contain a significant number of electronic modules that may require software updates. These updates are important to not only correct issues but also enhance vehicle functions. If a customer owned 2024 Chevrolet Blazer EV...
Customer Authorization and Stock Units - 02/26/2024
The service manager must sign where the customer typically signs for new and used inventory vehicles, at time of write up. No additional 4-element authorization is required on job cards written by the service manager. Authorization is required when the...
Plug In Hybrids - 02/26/2024
GM has plans to reintroduce the plug-in hybrid technology in select vehicles in North America. Plug in hybrids are propelled by both an electric motor and a gasoline engine for backup. Dealers are asking GM to consider plug in hybrids to alleviate consumer...
Cadillac Optiq - 11/29/2023
A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features...
Chevrolet Cruise - 11/29/2023
In the fall GM announced that it was pausing production of its autonomous Cruise Origin vehicles at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no...
Third-Party Adapters - 12/26/2023
GM discourages the use of third-party adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affect...
EV Fleet - 01/29/2024
In 2022 rental car giant Hertz made big news when it announced plans to purchase 175,000 electric vehicles from GM to diversify its fleet. Now Hertz has announced plans to sell about a third of its global EVs this year and use the proceeds to buy gasoline-powered...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
The New Vehicle Bumper-to-Bumper warranty provides extensive coverage, but there are time and mileage restrictions on certain repairs. Brake pads are only covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake...
Keyless Entry - 10/25/2023
... only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials or workmanship are covered during the NVLW period....
Warranty Administrator Tips - 10/25/2023
... repairs also go directly to the warranty administrator for review, making sure the old and new serial numbers are present, the technicians cause and correction documentation is correct, and, when required, there is a cost comparison worksheet attached...
Bidirectional Charging - 08/29/2023
... send energy from its battery to other sources, such as a house. GM’s first generation Ultium vehicle-to-home bidirectional charger will go on sale in the fourth quarter as Chevrolet launches the Silverado EV. The technology will allow consumers...
CSMT App - 08/29/2023
... available for download on August 30. The app update provides an enhanced user experience with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes...
100% Policy and Part Warranties - 02/25/2021
... Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1 - All new or remanufactured GM Parts and Accessories installed by Service Agents under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac...
Medium Duty Labor Rate Increase - 03/22/2021
... in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately effective and only applies to warranty payments on medium-duty vehicles. The rate increase applies to both...
Infrastructure - 02/25/2021
... Economy, a nonprofit research and advocacy group based in Washington DC. California is followed by New York, DC, Maryland, and Massachusetts. GM has announced that it aspires to have all its light duty vehicles be zero emission by 2035. ...
Required Job Card Information - 12/29/2020
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements. The Warranty...
Bulletin 20NA159 Tire Warranty - 12/29/2020
The New Vehicle Tire Warranty Program bulletin was updated to version 2 in late December 2020. The revision clarifies that the bulletin only applies to dealers in the United States. The latest update provides updated contact information (the local tire...
Engineering Information Bulletins - 01/27/2021
... Working with engineering to resolve vehicle defects will help everyone in the long run through new bulletins and fewer warranty defects....
Key Fob Warranty - 05/26/2021
... GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission must include a picture of the Signal Detection screen....
Automatic Stop/Start Feature - 06/29/2021
Due to the shortage of semiconductors, a new change was announced with select full-size SUV and light duty full-size pickup truck powertrains produced on or after June 7, 2021. The Automatic Stop/Start feature will no longer be available on certain 2021...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... in effect. To determine which warranty your Cadillac customer has, you must refer to Investigate Vehicle History (IVH)/Applicable Warranties. The oldest of the three warranties is displayed in Applicable Warranties as “CPO B2B Limited Warranty”....
Badging - 04/29/2021
Bigger name plates are becoming the norm with the newest crossovers, SUVs, and even minivans. The trend is already routine on pickups, with big, bold badges gaining popularity on other light trucks. Chevrolet has moved the badging on the redesigned Tahoe...
High Voltage Battery - 03/22/2021
... for full battery packs on restriction. Once TAC has approved, dealers must contact the Speirs New Technologies Battery Service Center (405.605.8096). The bulletin provides a reference table that provides a summary of model years, vehicles,...
12V Battery Job Aid - 12/01/2021
... The document is a helpful tool for addressing factory installed OE battery replacements under the New Vehicle Bumper to Bumper Warranty. Once the B2B warranty expires, the customer is responsible for battery repairs/replacements. Policy adjustments are...
Battery Warranty - 10/01/2021
... miles, whichever is greater. The Service Agent must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
Electric Vehicles (EV’s) contain a significant number of electronic modules that may require software updates. These updates are important to not only correct issues but also enhance vehicle functions. If a customer owned 2024 Chevrolet Blazer EV...
Customer Authorization and Stock Units - 02/26/2024
The service manager must sign where the customer typically signs for new and used inventory vehicles, at time of write up. No additional 4-element authorization is required on job cards written by the service manager. Authorization is required when the...
Plug In Hybrids - 02/26/2024
GM has plans to reintroduce the plug-in hybrid technology in select vehicles in North America. Plug in hybrids are propelled by both an electric motor and a gasoline engine for backup. Dealers are asking GM to consider plug in hybrids to alleviate consumer...
Cadillac Optiq - 11/29/2023
A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features...
Chevrolet Cruise - 11/29/2023
In the fall GM announced that it was pausing production of its autonomous Cruise Origin vehicles at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no...
Third-Party Adapters - 12/26/2023
GM discourages the use of third-party adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affect...
EV Fleet - 01/29/2024
In 2022 rental car giant Hertz made big news when it announced plans to purchase 175,000 electric vehicles from GM to diversify its fleet. Now Hertz has announced plans to sell about a third of its global EVs this year and use the proceeds to buy gasoline-powered...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
The New Vehicle Bumper-to-Bumper warranty provides extensive coverage, but there are time and mileage restrictions on certain repairs. Brake pads are only covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake...
Keyless Entry - 10/25/2023
... only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials or workmanship are covered during the NVLW period....
Warranty Administrator Tips - 10/25/2023
... repairs also go directly to the warranty administrator for review, making sure the old and new serial numbers are present, the technicians cause and correction documentation is correct, and, when required, there is a cost comparison worksheet attached...
Bidirectional Charging - 08/29/2023
... send energy from its battery to other sources, such as a house. GM’s first generation Ultium vehicle-to-home bidirectional charger will go on sale in the fourth quarter as Chevrolet launches the Silverado EV. The technology will allow consumers...
CSMT App - 08/29/2023
... available for download on August 30. The app update provides an enhanced user experience with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes...
100% Policy and Part Warranties - 02/25/2021
... Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1 - All new or remanufactured GM Parts and Accessories installed by Service Agents under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac...
Medium Duty Labor Rate Increase - 03/22/2021
... in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately effective and only applies to warranty payments on medium-duty vehicles. The rate increase applies to both...
Infrastructure - 02/25/2021
... Economy, a nonprofit research and advocacy group based in Washington DC. California is followed by New York, DC, Maryland, and Massachusetts. GM has announced that it aspires to have all its light duty vehicles be zero emission by 2035. ...
Required Job Card Information - 12/29/2020
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements. The Warranty...
Bulletin 20NA159 Tire Warranty - 12/29/2020
The New Vehicle Tire Warranty Program bulletin was updated to version 2 in late December 2020. The revision clarifies that the bulletin only applies to dealers in the United States. The latest update provides updated contact information (the local tire...
Engineering Information Bulletins - 01/27/2021
... Working with engineering to resolve vehicle defects will help everyone in the long run through new bulletins and fewer warranty defects....
Key Fob Warranty - 05/26/2021
... GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission must include a picture of the Signal Detection screen....
Automatic Stop/Start Feature - 06/29/2021
Due to the shortage of semiconductors, a new change was announced with select full-size SUV and light duty full-size pickup truck powertrains produced on or after June 7, 2021. The Automatic Stop/Start feature will no longer be available on certain 2021...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... in effect. To determine which warranty your Cadillac customer has, you must refer to Investigate Vehicle History (IVH)/Applicable Warranties. The oldest of the three warranties is displayed in Applicable Warranties as “CPO B2B Limited Warranty”....
Badging - 04/29/2021
Bigger name plates are becoming the norm with the newest crossovers, SUVs, and even minivans. The trend is already routine on pickups, with big, bold badges gaining popularity on other light trucks. Chevrolet has moved the badging on the redesigned Tahoe...
High Voltage Battery - 03/22/2021
... for full battery packs on restriction. Once TAC has approved, dealers must contact the Speirs New Technologies Battery Service Center (405.605.8096). The bulletin provides a reference table that provides a summary of model years, vehicles,...
12V Battery Job Aid - 12/01/2021
... The document is a helpful tool for addressing factory installed OE battery replacements under the New Vehicle Bumper to Bumper Warranty. Once the B2B warranty expires, the customer is responsible for battery repairs/replacements. Policy adjustments are...
Battery Warranty - 10/01/2021
... miles, whichever is greater. The Service Agent must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
Suburban - 10/01/2021
... contract from the state department to develop the next generation large support utility commercial vehicles for the department’s Diplomatic Security Service (DSS). The DSS is the federal law enforcement and security arm of the department. GM Defense...
Four Wheel Steer - 08/30/2021
... tighter turning radius at low speeds, improved handling, and stability at higher speeds. The all-new Silverado will be manufactured at Factory Zero....
Chevrolet Bolt EV - 07/27/2021
... after charging because of fire risks. Additionally, owners are recommended to not leave the vehicles charging overnight. The electric vehicles are from the 2017-19 model years and were recalled last year for the potential of fire in the high-voltage...
Rearview Camera - 09/26/2022
Ford, GM, and Rivian have issued safety recalls affecting close to 400,000 vehicles. An internal lens on the rearview camera that is equipped on those vehicles has an antireflective coating that may degrade over time from exposure to ultraviolet radiation....
2023 Cadillac Lyriq - 09/26/2022
Owners of a new Cadillac Lyriq receive one covered maintenance visit as part of the Cadillac Premium Care owner benefits. Cadillac covers the first maintenance visit within the first 18 months of ownership (the service can only be performed at Cadillac...
Customer Concern Verification Sheets - 08/22/2022
... rely on service advisors to listen to the problems the customer is having with their vehicle, ask questions to better understand the problem, and put that conversation in writing on the job card. Customers don’t necessarily understand how important...
R-1234yf - 08/22/2022
When servicing vehicles with R-1234yf, the technician must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. A copy of...
CSMT Pre-Repair Authorization - 08/22/2022
The newly restricted labor codes for components that require CSMT Pre-Repair Authorization went into effect on August 15. The newly added components include: drive motor battery charger cables, 2021-current MY front headlamps, and 2019-current MY Silverado...
Global and CoL Profiles - 01/27/2022
... to profile a learner in CoL. When a dealership’s Partner Security Coordinator generates a new GMIN and profile in GlobalConnect, new CoL profile is automatically created overnight or as soon as the learner clicks on the CoL link from GlobalCon...
Associated Accessories (formerly IBP Accessories) - 01/04/2022
Associated Accessories carry their own warranty and are not covered under the New Vehicle Limited Warranty. Warranty terms vary and are provided by the individual accessory manufacturer. For a list of Associated Accessories and warranty contact information,...
EV Battery Production - 01/04/2022
GM is evaluating Lansing, MI for a new $2.5 billion battery cell manufacturing plant for electric vehicles. An investment of more than $2 billion is also scheduled for the EV assembly plant in Orion, MI plant to build next-generation electric pickups....
LPO Calibrated Accessories - 04/26/2022
... as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories that don’t require programming. The calibrated...
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC...
Bolt Production - 04/26/2022
... The most Bolts Chevrolet ever sold in one year was 24,000. GM currently has an ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with...
Forum - 03/24/2021
Thank you both for responding. I've submitted several claims with vehicles under Warranty Blocks and have Special Coverage applicable. that have always paid. But, I didn't know if something changed with the latest P&P updates??? ...
CCND-LOP - 01/05/2021
We have a vehicle where the customer complaint was display shows rear door open after opening and closing. Verified concern and tech verified that there was no problem just possibly that it was due to the latches not being conventional latches as there...
Forum - 01/29/2021
... to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle. This may create a misrepresentation of days out of service...
Forum - 12/08/2020
I had to do the same. And now with all the new repogramming recalls I still am being told its when GM will allow the release to them. So I have to submit those via Global. If you found a way around that let me know please?I do the Factory...
Forum - 09/24/2020
... 60 days to get those paid because they have to be sent up for review. Another way is to do a New Vehicle Damage report and submit to NVDReporting@gm.com and attach all of your pictures, delivery receipt, estimate and sublet bill along with letter...
Forum - 10/09/2020
... our ONLY transmission tech, with back-to-back repairs and over 30 years experience. Had it been a newer vehicle, I could understand where the training may have been benificial in reducing repair time, but this was not the case... had me rather frust...
Forum - 04/27/2020
... mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding the specific request, recommend reaching out to the WPC...
Forum - 08/05/2020
I would never think to look under Vehicle History File in P & P when I'm searching for something under Electronic Exchange Components. Why don't they tell you this under Electronic Exchange Components process, 5.6 in P&P? And, be specific...
Forum - 08/21/2020
2 lines 2 labor ops. Use caution as it says per New Vehicle Limited Warranty-which of course for brake pads is only 7500 miles....
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Forum - 12/13/2021
... at the old rates. I don't see anything showing that they should now be submitted with the New rates. I guess I'll keep checking for the Doc to update. If anyone submits a CPO maintenance under the new rates and is successful, please...
... contract from the state department to develop the next generation large support utility commercial vehicles for the department’s Diplomatic Security Service (DSS). The DSS is the federal law enforcement and security arm of the department. GM Defense...
Four Wheel Steer - 08/30/2021
... tighter turning radius at low speeds, improved handling, and stability at higher speeds. The all-new Silverado will be manufactured at Factory Zero....
Chevrolet Bolt EV - 07/27/2021
... after charging because of fire risks. Additionally, owners are recommended to not leave the vehicles charging overnight. The electric vehicles are from the 2017-19 model years and were recalled last year for the potential of fire in the high-voltage...
Rearview Camera - 09/26/2022
Ford, GM, and Rivian have issued safety recalls affecting close to 400,000 vehicles. An internal lens on the rearview camera that is equipped on those vehicles has an antireflective coating that may degrade over time from exposure to ultraviolet radiation....
2023 Cadillac Lyriq - 09/26/2022
Owners of a new Cadillac Lyriq receive one covered maintenance visit as part of the Cadillac Premium Care owner benefits. Cadillac covers the first maintenance visit within the first 18 months of ownership (the service can only be performed at Cadillac...
Customer Concern Verification Sheets - 08/22/2022
... rely on service advisors to listen to the problems the customer is having with their vehicle, ask questions to better understand the problem, and put that conversation in writing on the job card. Customers don’t necessarily understand how important...
R-1234yf - 08/22/2022
When servicing vehicles with R-1234yf, the technician must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. A copy of...
CSMT Pre-Repair Authorization - 08/22/2022
The newly restricted labor codes for components that require CSMT Pre-Repair Authorization went into effect on August 15. The newly added components include: drive motor battery charger cables, 2021-current MY front headlamps, and 2019-current MY Silverado...
Global and CoL Profiles - 01/27/2022
... to profile a learner in CoL. When a dealership’s Partner Security Coordinator generates a new GMIN and profile in GlobalConnect, new CoL profile is automatically created overnight or as soon as the learner clicks on the CoL link from GlobalCon...
Associated Accessories (formerly IBP Accessories) - 01/04/2022
Associated Accessories carry their own warranty and are not covered under the New Vehicle Limited Warranty. Warranty terms vary and are provided by the individual accessory manufacturer. For a list of Associated Accessories and warranty contact information,...
EV Battery Production - 01/04/2022
GM is evaluating Lansing, MI for a new $2.5 billion battery cell manufacturing plant for electric vehicles. An investment of more than $2 billion is also scheduled for the EV assembly plant in Orion, MI plant to build next-generation electric pickups....
LPO Calibrated Accessories - 04/26/2022
... as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories that don’t require programming. The calibrated...
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC...
Bolt Production - 04/26/2022
... The most Bolts Chevrolet ever sold in one year was 24,000. GM currently has an ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with...
Forum - 03/24/2021
Thank you both for responding. I've submitted several claims with vehicles under Warranty Blocks and have Special Coverage applicable. that have always paid. But, I didn't know if something changed with the latest P&P updates??? ...
CCND-LOP - 01/05/2021
We have a vehicle where the customer complaint was display shows rear door open after opening and closing. Verified concern and tech verified that there was no problem just possibly that it was due to the latches not being conventional latches as there...
Forum - 01/29/2021
... to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle. This may create a misrepresentation of days out of service...
Forum - 12/08/2020
I had to do the same. And now with all the new repogramming recalls I still am being told its when GM will allow the release to them. So I have to submit those via Global. If you found a way around that let me know please?I do the Factory...
Forum - 09/24/2020
... 60 days to get those paid because they have to be sent up for review. Another way is to do a New Vehicle Damage report and submit to NVDReporting@gm.com and attach all of your pictures, delivery receipt, estimate and sublet bill along with letter...
Forum - 10/09/2020
... our ONLY transmission tech, with back-to-back repairs and over 30 years experience. Had it been a newer vehicle, I could understand where the training may have been benificial in reducing repair time, but this was not the case... had me rather frust...
Forum - 04/27/2020
... mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding the specific request, recommend reaching out to the WPC...
Forum - 08/05/2020
I would never think to look under Vehicle History File in P & P when I'm searching for something under Electronic Exchange Components. Why don't they tell you this under Electronic Exchange Components process, 5.6 in P&P? And, be specific...
Forum - 08/21/2020
2 lines 2 labor ops. Use caution as it says per New Vehicle Limited Warranty-which of course for brake pads is only 7500 miles....
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Forum - 12/13/2021
... at the old rates. I don't see anything showing that they should now be submitted with the New rates. I guess I'll keep checking for the Doc to update. If anyone submits a CPO maintenance under the new rates and is successful, please...
Forum - 01/25/2022
... Guides then Included Maintenance Programs. I then looked it up in SI. It is the new document for CPO maintenance with new pricing. I've been going by this document and they've been paying....
Forum - 02/07/2022
Hi nimnicht - thanks for bringing the typo within the Corvette First Maintenance article in the February edition of the newsletter to our attention. The reimbursement amount for the program is $294. The online edition of the newsletter will be updated...
Part Warranty - Rotors - 09/21/2021
We have a vehicle in that the owner paid to have their rotors replaced several months ago. The vehicle is now in with a brake vibration and the technician recommends machining the rotors. Is the machining covered under the consumer parts warranty? ...
Forum - 08/19/2021
Ok thank you so much for taking the time and looking for info...but that is for Vehicles in Dealer Inventory AND even in that section, (Brakes), it doesn't say that Corrosion on Rotors is not covered under Bumper-to-Bumper...How would I know that rotors...
ZPTI still under warranty - 10/11/2021
Hello,Claim is rejected:Error 804 : Invalid transaction type. Repair covered under vehicle warranty. Belt tension was previously replaced under customer pay so I was trying to submit as a ZPTI but the system is stating this vehicle is still under...
Forum - 09/24/2021
I have always been told that if the vehicle is over 10 years it is considered straight time, but, if the LTG shows time for the repair the balance would be OLH and service management would approve about the vehicle being over 10 years and it is not t...
U-Courtesy Transportation Program? - 09/29/2021
Published July 2021 in JLWarranty. Through 2021, you can use the U-Courtesy Program and rentals must be 2018 or newer. Has anyone submitted GM warranty claim using this program, 2018 or 2019 rental, and it has paid? We are having trouble...
Forum - 05/05/2021
We had one, last week, that was 'closed - performed ota'. When we get a vin list for a new recall/sub, if the vehicle is old, our BDC rep will call and schedule them in The service writer went off the appt reason and didn't double check status on IVH....
Forum - 04/16/2021
... not then it falls under shop supplies. I believe it is expected the tech is test driving the vehicle with the dye as diagnosis. Yet it takes more miles then a tech is willing to drive for just 1 hour DT. If it works with your insurance and you get...
Forum - 07/09/2021
... to finish points. We had a DMA state the story needed to be enough, but simple enough, for the vehicle owner to understand what we did to their vehicle....
SRTA warranty - 08/05/2021
... I was told that it follows the Vin and the customer would have to give the original receipt to the new owner and it would still hold the balance of the warranty. I told the advisor what the reference guide said... so no... Anyone have this sort...
Customer reimbursement on special coverage - 08/15/2023
We have a customer who had the purge valve replaced in January of 2023 by us. Since then her vehicle became covered by N232395300. She came in requesting to be reimbursed. When a reimbursement is done then normally it is for the amount...
Forum - 06/27/2023
I have had several of these and as ewill3rd said, the only thing to do is have the vehicle return for technician to complete the reprogramming. I have also had a couple where the customer was traveling through and lived out of state, therefore having...
PrePaid Maintenance question - 07/08/2023
Has anyone run into the situation where you go to issue a Pre Paid Maintenance plan and you have a selection of New,,Used,,or Lease,,,,and the radio button for New doesnt work?? Whats with this situation?? The global help desk,,,,was no h...
Forum - 07/10/2023
here is the answer fm GM...The same 2 plans are available regardless of if the vehicle is Lease, New, or Used. The dealer can select under any one of them and it will process. I will look into why the radio button isn’t working, but...
Forum - 06/16/2023
Oh yeah, all those asterisks and pluses mean something. If the techs are not checking vehicle equipment then they are very likely not following the proper procedure and are missing modules. I get a lot of these mixed up opcodes for these retrofit deals...
TRANSMITTER COVERAGE - 03/27/2023
HI YALL. QUICK QUESTION ARE KEY FOB/TRANSMITTERS COVERED UNDER CPO LIMITED WARRANTY? IT WAS PUT UNDER WARRANTY SO BEFORE I GO AND SUBMIT IT BECAUSE I THOUGHT THEY WERE ONLY COVERED UNDER NEW VEHICLE BUMPER TO BUMPER. THANKS!!!
Forum - 03/22/2023
If the repair and vehicle pertained to the bulletin I probably would have used the bulletin labor op as I believe they are wanting to track these repairs with the specific bulletin LOP's ? If the bulletin didn't apply to the vehicle then I would have...
Accessory warranty - 03/06/2023
... 8 of vin NR105943. Another dealer installed a performance brake package before the vehicle was delivered. There were issues with the system and it had to be replaced under warranty. The other dealer told us they added it to the...
Forum - 02/22/2023
... anything. I find that typically this is an issue related to the person who is assigned to inspect vehicles being dropped off as this being a seemingly unimportant process. The fact is the person who is inspecting your vehicles should be doing so in a...
N212326940 CUSTOMER SATISFACTION PROGRAM oil cooler lines - 04/20/2023
We had a vehicle come in with major engine damage. The cause of this was leaking oil cooler lines. After doing repair vs replace, the vehicle needs an engine. Would this be covered as consequential damage under N212326940? &nbs...
Forum - 04/14/2023
We will have the same problem with any vehicles dropped on the back lot by a tow company and not being scanned as soon as the vehicle is written up. They will have to be approved by the SM then *sign*
Forum - 06/03/2022
I was with you on the not telling them at first, but, some of my guys get emails or actually read the "new" news and they will know and talk amongst themselves. The biggest for me is the variable diagnostics that they will have a fit over. ...
Forum - 07/11/2022
... certain situations GM will pay to remove after market equipment. For example, police, ambulance vehicles. If vehicle has a lift kit etc and customer does not feel they should pay for the extra time to remove a good business case must be presented....
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
... do this to either close it or make it stay open until there is a remedy9106434Inspect Only – Vehicle Passed Inspection (No Further Action Required)0.2ZFATN/A9106435Inspect Only – Vehicle Did Not Pass Inspection and Will...
... Guides then Included Maintenance Programs. I then looked it up in SI. It is the new document for CPO maintenance with new pricing. I've been going by this document and they've been paying....
Forum - 02/07/2022
Hi nimnicht - thanks for bringing the typo within the Corvette First Maintenance article in the February edition of the newsletter to our attention. The reimbursement amount for the program is $294. The online edition of the newsletter will be updated...
Part Warranty - Rotors - 09/21/2021
We have a vehicle in that the owner paid to have their rotors replaced several months ago. The vehicle is now in with a brake vibration and the technician recommends machining the rotors. Is the machining covered under the consumer parts warranty? ...
Forum - 08/19/2021
Ok thank you so much for taking the time and looking for info...but that is for Vehicles in Dealer Inventory AND even in that section, (Brakes), it doesn't say that Corrosion on Rotors is not covered under Bumper-to-Bumper...How would I know that rotors...
ZPTI still under warranty - 10/11/2021
Hello,Claim is rejected:Error 804 : Invalid transaction type. Repair covered under vehicle warranty. Belt tension was previously replaced under customer pay so I was trying to submit as a ZPTI but the system is stating this vehicle is still under...
Forum - 09/24/2021
I have always been told that if the vehicle is over 10 years it is considered straight time, but, if the LTG shows time for the repair the balance would be OLH and service management would approve about the vehicle being over 10 years and it is not t...
U-Courtesy Transportation Program? - 09/29/2021
Published July 2021 in JLWarranty. Through 2021, you can use the U-Courtesy Program and rentals must be 2018 or newer. Has anyone submitted GM warranty claim using this program, 2018 or 2019 rental, and it has paid? We are having trouble...
Forum - 05/05/2021
We had one, last week, that was 'closed - performed ota'. When we get a vin list for a new recall/sub, if the vehicle is old, our BDC rep will call and schedule them in The service writer went off the appt reason and didn't double check status on IVH....
Forum - 04/16/2021
... not then it falls under shop supplies. I believe it is expected the tech is test driving the vehicle with the dye as diagnosis. Yet it takes more miles then a tech is willing to drive for just 1 hour DT. If it works with your insurance and you get...
Forum - 07/09/2021
... to finish points. We had a DMA state the story needed to be enough, but simple enough, for the vehicle owner to understand what we did to their vehicle....
SRTA warranty - 08/05/2021
... I was told that it follows the Vin and the customer would have to give the original receipt to the new owner and it would still hold the balance of the warranty. I told the advisor what the reference guide said... so no... Anyone have this sort...
Customer reimbursement on special coverage - 08/15/2023
We have a customer who had the purge valve replaced in January of 2023 by us. Since then her vehicle became covered by N232395300. She came in requesting to be reimbursed. When a reimbursement is done then normally it is for the amount...
Forum - 06/27/2023
I have had several of these and as ewill3rd said, the only thing to do is have the vehicle return for technician to complete the reprogramming. I have also had a couple where the customer was traveling through and lived out of state, therefore having...
PrePaid Maintenance question - 07/08/2023
Has anyone run into the situation where you go to issue a Pre Paid Maintenance plan and you have a selection of New,,Used,,or Lease,,,,and the radio button for New doesnt work?? Whats with this situation?? The global help desk,,,,was no h...
Forum - 07/10/2023
here is the answer fm GM...The same 2 plans are available regardless of if the vehicle is Lease, New, or Used. The dealer can select under any one of them and it will process. I will look into why the radio button isn’t working, but...
Forum - 06/16/2023
Oh yeah, all those asterisks and pluses mean something. If the techs are not checking vehicle equipment then they are very likely not following the proper procedure and are missing modules. I get a lot of these mixed up opcodes for these retrofit deals...
TRANSMITTER COVERAGE - 03/27/2023
HI YALL. QUICK QUESTION ARE KEY FOB/TRANSMITTERS COVERED UNDER CPO LIMITED WARRANTY? IT WAS PUT UNDER WARRANTY SO BEFORE I GO AND SUBMIT IT BECAUSE I THOUGHT THEY WERE ONLY COVERED UNDER NEW VEHICLE BUMPER TO BUMPER. THANKS!!!
Forum - 03/22/2023
If the repair and vehicle pertained to the bulletin I probably would have used the bulletin labor op as I believe they are wanting to track these repairs with the specific bulletin LOP's ? If the bulletin didn't apply to the vehicle then I would have...
Accessory warranty - 03/06/2023
... 8 of vin NR105943. Another dealer installed a performance brake package before the vehicle was delivered. There were issues with the system and it had to be replaced under warranty. The other dealer told us they added it to the...
Forum - 02/22/2023
... anything. I find that typically this is an issue related to the person who is assigned to inspect vehicles being dropped off as this being a seemingly unimportant process. The fact is the person who is inspecting your vehicles should be doing so in a...
N212326940 CUSTOMER SATISFACTION PROGRAM oil cooler lines - 04/20/2023
We had a vehicle come in with major engine damage. The cause of this was leaking oil cooler lines. After doing repair vs replace, the vehicle needs an engine. Would this be covered as consequential damage under N212326940? &nbs...
Forum - 04/14/2023
We will have the same problem with any vehicles dropped on the back lot by a tow company and not being scanned as soon as the vehicle is written up. They will have to be approved by the SM then *sign*
Forum - 06/03/2022
I was with you on the not telling them at first, but, some of my guys get emails or actually read the "new" news and they will know and talk amongst themselves. The biggest for me is the variable diagnostics that they will have a fit over. ...
Forum - 07/11/2022
... certain situations GM will pay to remove after market equipment. For example, police, ambulance vehicles. If vehicle has a lift kit etc and customer does not feel they should pay for the extra time to remove a good business case must be presented....
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
... do this to either close it or make it stay open until there is a remedy9106434Inspect Only – Vehicle Passed Inspection (No Further Action Required)0.2ZFATN/A9106435Inspect Only – Vehicle Did Not Pass Inspection and Will...
Forum - 11/18/2022
Is there anyway to get the vehicle back to get pictures and submit a PRA? The control arms were added to the PRA list. Not sure why the one line paid as both the LOPS are listed as needing a PRA. Again, I think the best option is to get vehicle...
Forum - 09/29/2022
... stuff. ticked off seller, due to decreased value, disclosures of dropped warranty on a fairly new vehicle, which will affect sales potential and snowball from there... I feel this is to keep dealers from trying to entice owners from trading in something...
Forum - 05/08/2018
Well, I'm not sure which vehicle you are working with, but on a 2016 Chevy Equinox using the labor code for 3-5-R clutch plates, at the top is a statement that says "Note: For diagnosis, reconditioning and other repairs use Other Labor Hours (OLH)." For...
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
Courtesy Transportation - 05/24/2018
So has anyone seen the new document ,07-00-89-037n for courtesy transportation dated 5/10/2018. I may have read this wrong but it is stating that effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the...
Forum - 05/25/2018
To help clarify, the 2017-2019 only vehicles are the vehicles in your rental fleet at your dealership. Meaning, come that date, say you put a customer in a 2016 rental unit, GM will not pay because it is not current or 1 year prior model year. Hope t...
Forum - 04/26/2018
So, how do you think we should word that for a prep/new vehicle? Should we put Manager approved, date, and time? Then, have the Manager do his approvals in addition to that?
Recall 15136 - Can we perform - 04/30/2018
I am trying to find out if we (in California) can perform recall#15136 - which states "Vehicles located in Canada only". I contacted DBC to ask if we could perform, they stated yes & to submit in kilometers, but when I asked about the statement of...
Forum - 03/30/2018
The PDI time reduction included a statement about not needing to road test a new vehicle due to much better production? My tech just PDI'd a Bolt and went to road test it and the inside rear view mirror flew off of the windshield! I suppose...
Special Coverage and Rental - 03/26/2018
I have a Job Card rejected saying vehicle is outside of the Bumper warranty and Powertrain warranty, the special coverage will not support a Rental vehicle. I thought as long as it is still within time and mileage of the Special Coverage 11340, rental...
Forum - 08/01/2018
... indeed only mention that the CBG CPO Maintenance Plan is Applicable, although after review of the Vehicle Transaction History, the two available CPO Maintenance Plan visits were fulfilled in 2017 (one in June and the other in December). Only those CBG...
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... Am I doing something wrong or is it possible that since the recall is still relatively new they haven't gotten the system set up for floor plan yet?...
Forum - 08/28/2018
Select preface, Maintenance programs, new vehicle & cpo labor op codes(us). That will bring up the op codes and pricing list. Hope this helps.
Forum - 09/20/2018
I agree with cnkraemer in this situation. The vehicle was built with Federal emissions and is correspondingly equipped with Federal emissions warranty coverage. California emissions would only apply if the vehicle was built as such.
Forum - 09/25/2018
Did you call the New Vehicle line for Transportaion Damage at the DBC? I'd ask them, but in a somewhat different situation on an engine block that had damage I was told to sent the part back for core and if it was rejected, then I should adjust...
Forum - 09/26/2018
So after checking with a few more people. Yes it would only have the coverage if it came with the vehicle. So this vehicle was not originally sold in California and it would not qualify. Thanks for all your help. :-)
How to get paid for dye testing? - 09/27/2018
Am I missing something, can anyone tell me? If a vehicle comes in with a concern of an oil leak. Tech couldn't visably see a leak, cleaned oil from the engine. Added dye. Customer drove vehicle and came back and no oil or dye is seen. ...
Coding as Warranty - 10/04/2018
... paying for what when the job card is written and the customer is present. Does that mean if vehicle is under bumper to bumper mileage, code as warranty until determined otherwise? If vehicle is under powertrain mileage, code as warranty if...
Forum - 10/04/2018
... detail on the job card header information: Job Card Write-Up and Final Closeout All customer and vehicle information is to be completed accurately at the time of job card write-up and must include the following:• Job card open date indicating when...
Forum - 01/30/2018
... take a look at a couple articles that were published in the November 2017 edition of the Warranty News: DMA Pre Approval Form Update and More Than Three Days Rental. Click on the News tab at the top of Community page to navigate to the November 2017...
Warranty Battery claims - Clarification - 02/21/2018
I've noticed in updates to P&P (March 2018 JLWarranty News-Battery Bulletin Updates on pg 1) about warranty battery claim submissions, that there is never anything stated about the Battery Warranty Insert Tags. Per P&P, 2.8.2-batteries...
Forum - 12/26/2017
... 2 - Reimbursement 2.8 - Batteries 2.8.6 - Original Equipment Battery Failure Outside of New Vehicle Bumper-to-Bumper Limited Warranty Original Equipment Battery Failure Outside of New Vehicle Bumper-to-Bumper Limited Warranty No extended...
Forum - 12/08/2017
I understand about ZSET for accessories or when a customer has a new engine or trans installed to record the serial number and establish install date and mileage in case the customer needs repairs at another dealership. I just remember that there is a...
Balancing and Tire Replacement - 12/06/2017
Hi,We had a vehicle with a complaint that there was vibration while driving. We road forced and balanced four tires and found one of the tires to have high road force and would not index so it was necessary to replace one of the tires. Are...
Forum - 08/24/2017
... the 2016-2017 model years that includes; California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Vermont. Article 1.2.3.1 contains an Emission Limited Warranty Coverage table that includes Coverage Code E - applicable...
Is there anyway to get the vehicle back to get pictures and submit a PRA? The control arms were added to the PRA list. Not sure why the one line paid as both the LOPS are listed as needing a PRA. Again, I think the best option is to get vehicle...
Forum - 09/29/2022
... stuff. ticked off seller, due to decreased value, disclosures of dropped warranty on a fairly new vehicle, which will affect sales potential and snowball from there... I feel this is to keep dealers from trying to entice owners from trading in something...
Forum - 05/08/2018
Well, I'm not sure which vehicle you are working with, but on a 2016 Chevy Equinox using the labor code for 3-5-R clutch plates, at the top is a statement that says "Note: For diagnosis, reconditioning and other repairs use Other Labor Hours (OLH)." For...
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
Courtesy Transportation - 05/24/2018
So has anyone seen the new document ,07-00-89-037n for courtesy transportation dated 5/10/2018. I may have read this wrong but it is stating that effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the...
Forum - 05/25/2018
To help clarify, the 2017-2019 only vehicles are the vehicles in your rental fleet at your dealership. Meaning, come that date, say you put a customer in a 2016 rental unit, GM will not pay because it is not current or 1 year prior model year. Hope t...
Forum - 04/26/2018
So, how do you think we should word that for a prep/new vehicle? Should we put Manager approved, date, and time? Then, have the Manager do his approvals in addition to that?
Recall 15136 - Can we perform - 04/30/2018
I am trying to find out if we (in California) can perform recall#15136 - which states "Vehicles located in Canada only". I contacted DBC to ask if we could perform, they stated yes & to submit in kilometers, but when I asked about the statement of...
Forum - 03/30/2018
The PDI time reduction included a statement about not needing to road test a new vehicle due to much better production? My tech just PDI'd a Bolt and went to road test it and the inside rear view mirror flew off of the windshield! I suppose...
Special Coverage and Rental - 03/26/2018
I have a Job Card rejected saying vehicle is outside of the Bumper warranty and Powertrain warranty, the special coverage will not support a Rental vehicle. I thought as long as it is still within time and mileage of the Special Coverage 11340, rental...
Forum - 08/01/2018
... indeed only mention that the CBG CPO Maintenance Plan is Applicable, although after review of the Vehicle Transaction History, the two available CPO Maintenance Plan visits were fulfilled in 2017 (one in June and the other in December). Only those CBG...
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... Am I doing something wrong or is it possible that since the recall is still relatively new they haven't gotten the system set up for floor plan yet?...
Forum - 08/28/2018
Select preface, Maintenance programs, new vehicle & cpo labor op codes(us). That will bring up the op codes and pricing list. Hope this helps.
Forum - 09/20/2018
I agree with cnkraemer in this situation. The vehicle was built with Federal emissions and is correspondingly equipped with Federal emissions warranty coverage. California emissions would only apply if the vehicle was built as such.
Forum - 09/25/2018
Did you call the New Vehicle line for Transportaion Damage at the DBC? I'd ask them, but in a somewhat different situation on an engine block that had damage I was told to sent the part back for core and if it was rejected, then I should adjust...
Forum - 09/26/2018
So after checking with a few more people. Yes it would only have the coverage if it came with the vehicle. So this vehicle was not originally sold in California and it would not qualify. Thanks for all your help. :-)
How to get paid for dye testing? - 09/27/2018
Am I missing something, can anyone tell me? If a vehicle comes in with a concern of an oil leak. Tech couldn't visably see a leak, cleaned oil from the engine. Added dye. Customer drove vehicle and came back and no oil or dye is seen. ...
Coding as Warranty - 10/04/2018
... paying for what when the job card is written and the customer is present. Does that mean if vehicle is under bumper to bumper mileage, code as warranty until determined otherwise? If vehicle is under powertrain mileage, code as warranty if...
Forum - 10/04/2018
... detail on the job card header information: Job Card Write-Up and Final Closeout All customer and vehicle information is to be completed accurately at the time of job card write-up and must include the following:• Job card open date indicating when...
Forum - 01/30/2018
... take a look at a couple articles that were published in the November 2017 edition of the Warranty News: DMA Pre Approval Form Update and More Than Three Days Rental. Click on the News tab at the top of Community page to navigate to the November 2017...
Warranty Battery claims - Clarification - 02/21/2018
I've noticed in updates to P&P (March 2018 JLWarranty News-Battery Bulletin Updates on pg 1) about warranty battery claim submissions, that there is never anything stated about the Battery Warranty Insert Tags. Per P&P, 2.8.2-batteries...
Forum - 12/26/2017
... 2 - Reimbursement 2.8 - Batteries 2.8.6 - Original Equipment Battery Failure Outside of New Vehicle Bumper-to-Bumper Limited Warranty Original Equipment Battery Failure Outside of New Vehicle Bumper-to-Bumper Limited Warranty No extended...
Forum - 12/08/2017
I understand about ZSET for accessories or when a customer has a new engine or trans installed to record the serial number and establish install date and mileage in case the customer needs repairs at another dealership. I just remember that there is a...
Balancing and Tire Replacement - 12/06/2017
Hi,We had a vehicle with a complaint that there was vibration while driving. We road forced and balanced four tires and found one of the tires to have high road force and would not index so it was necessary to replace one of the tires. Are...
Forum - 08/24/2017
... the 2016-2017 model years that includes; California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Vermont. Article 1.2.3.1 contains an Emission Limited Warranty Coverage table that includes Coverage Code E - applicable...
CCND's with only Powertrain coverage? - 09/14/2017
When a vehicle is outside of Bumper-to-bumper and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left,...
Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty? Normally I would say use Policy Authorization with explanation, but this vehicle...
Forum - 11/14/2017
... dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited...
Forum - 10/18/2017
... concern with no corrective action indicated during diagnosis. Vehicles in Service Agent inventory, new or used, are not eligible.• Labor operation usage must be reviewed and approved by service management and must be so noted on the job card prior...
Forum - 10/25/2017
There is a article on this in the November Newsletter that just came out, which states certain stipulations such as... 1) The customer must be traveling AND be more than 100 miles away from home 2) The vehicle must be disabled & kept overnight...
Sealant Covered/Not Covered - 11/01/2017
... filter leaking. We removed oil cooler line block, removed plug, applied sealant, installed new cooler line block gasket. The claim rejected for the material number not found. I tried looking up the part through EPIC, but it didn't pull...
Forum - 11/28/2018
I learn something new evertime i pick up my J&L Newsletter. I love it and look forward to it every month. Never ever let it expire!
Forum - 11/19/2018
Is there any more information you can provide? Like was the vehicle in shop for that whole time, or did at any point the customer take the vehicle and leave while waiting on a part or anything?
Forum - 10/25/2018
... Dealers that participate maintain a service loaner/rental fleet with Chevrolet, Buick, and GMC vehicles. The program enables the dealer to make the decision for a same day service loaner. Reimbursement when using a qualified CTP vehicle is $42/day or...
Forum - 12/13/2018
... blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines (New Vehicle Warranty) section of the Service P&P (Article 1.2.1.1). Coverage under the New Vehicle Limited Warranty is only up to the first maintenance...
Forum - 04/18/2019
Thanks for the information, Kristen. When I check that labor op under this vehicle though it is not showing up as a valid lop. The vehicle I have here is a 2018 Chevy Malibu. I may just have to use a closest to lop I guess.
Missing Owners Manuals - 02/18/2019
I did see a past post regarding this (2016?), but it wasn't clear for my answer.I was just given 4 'new vehicle' invoices to do warranty claims for missing owners manuals. I was told to submit the claims for payment before we ordered the manuals. That...
Missing Owners Manuals - 02/18/2019
I did see a past post regarding this (2016?), but it wasn't clear for my answer.I was just given 4 'new vehicle' invoices to do warranty claims for missing owners manuals. I was told to submit the claims for payment before we ordered the manuals. That...
Part Warranty - 03/25/2019
... Original Job Card Date In 03/05/2018 and Closed Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? ...
WARRANTY WITH TAC CASE - 03/08/2019
I AM VERY NEW TO WARRANTY SUBMISSIONS AND HAVE A WARRANTY CLAIM I AM TRYING TO IMPUT LONG STORY SHORT TECH REPLACED THE PART STILL HAD A CODE PULL UP CALLED TAC THEY TOLD HIM TO ORDER A NEW ONE AND REPLACE IT AGAIN STILL HAD CODE AFTER REPALCING THAT...
Fastener Failure - 10/16/2019
... labor intensive-headliner lowered, bolts for rack cut off, original threaded inserts cut out and new ones installed. So, would you use the roof rack labor op as base time and OLH for the rest?...
Over the counter defective part return without replacement - 10/10/2019
... an over the counter part was sold to and installed by a third party independant garage. The vehicle had an issue after repair and was out of town. The owner had the vehicle repaired out of town with same part from another supplier, not...
What labor op? - 10/15/2019
HiI have a claim here where the vehicle came in because the traction control light, service 4wd light and the park brake light was on. Also when turning vehicle feels like 4WD is locking up. Tech found code C11B3 and found the correlation was not learned....
CUSTOMER REIMBURSEMENT - 10/16/2019
... have looked through the P&P...I just need an explanation on how to do this.Do I need to make a new job card in order to process the reimbursement? Do I open the old job card?PLEASE HELP!!!Louise...
Customer enthusiasm after claim rejection - 02/05/2020
I am relatively new to GM warranties, and am cleaning up some old RO's. They had submitted a claim for manual clutch linings replacement, but the vehicle had 13000 miles on it. The claim was rejected, and my service manager wants to know if there is any...
Forum - 02/07/2020
... the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. With the first maintenance inspection period typically around 7,500 miles, the vehicle is significantly beyond what would...
Forum - 01/16/2020
... CPO (ie, it's on the "Labor Operation that require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle with CPO Limited warranty? ...
ODOMETER DISCRPENCY - 01/06/2020
A service advisor provides inaccurate mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back...
PAINTLESS DENT REPAIR TRANSPORTATION CLAIM - 01/07/2020
i have a vehicle with transportation damage - dent on driver side corner post. Vehicle was taken to body shop and the dent was repaired. The transportation damage code is 71 14 1 but I am having trouble finding a labor op to use. ...
Forum - 06/20/2019
... called RPO's. Thanks. Do you know if they only list the refrigerant if it uses the New refrigerant? So if it uses the new refrigerant I would see it in the build and I wouldn't see anything listed if it's the old refrigerant?...
When a vehicle is outside of Bumper-to-bumper and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left,...
Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty? Normally I would say use Policy Authorization with explanation, but this vehicle...
Forum - 11/14/2017
... dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited...
Forum - 10/18/2017
... concern with no corrective action indicated during diagnosis. Vehicles in Service Agent inventory, new or used, are not eligible.• Labor operation usage must be reviewed and approved by service management and must be so noted on the job card prior...
Forum - 10/25/2017
There is a article on this in the November Newsletter that just came out, which states certain stipulations such as... 1) The customer must be traveling AND be more than 100 miles away from home 2) The vehicle must be disabled & kept overnight...
Sealant Covered/Not Covered - 11/01/2017
... filter leaking. We removed oil cooler line block, removed plug, applied sealant, installed new cooler line block gasket. The claim rejected for the material number not found. I tried looking up the part through EPIC, but it didn't pull...
Forum - 11/28/2018
I learn something new evertime i pick up my J&L Newsletter. I love it and look forward to it every month. Never ever let it expire!
Forum - 11/19/2018
Is there any more information you can provide? Like was the vehicle in shop for that whole time, or did at any point the customer take the vehicle and leave while waiting on a part or anything?
Forum - 10/25/2018
... Dealers that participate maintain a service loaner/rental fleet with Chevrolet, Buick, and GMC vehicles. The program enables the dealer to make the decision for a same day service loaner. Reimbursement when using a qualified CTP vehicle is $42/day or...
Forum - 12/13/2018
... blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines (New Vehicle Warranty) section of the Service P&P (Article 1.2.1.1). Coverage under the New Vehicle Limited Warranty is only up to the first maintenance...
Forum - 04/18/2019
Thanks for the information, Kristen. When I check that labor op under this vehicle though it is not showing up as a valid lop. The vehicle I have here is a 2018 Chevy Malibu. I may just have to use a closest to lop I guess.
Missing Owners Manuals - 02/18/2019
I did see a past post regarding this (2016?), but it wasn't clear for my answer.I was just given 4 'new vehicle' invoices to do warranty claims for missing owners manuals. I was told to submit the claims for payment before we ordered the manuals. That...
Missing Owners Manuals - 02/18/2019
I did see a past post regarding this (2016?), but it wasn't clear for my answer.I was just given 4 'new vehicle' invoices to do warranty claims for missing owners manuals. I was told to submit the claims for payment before we ordered the manuals. That...
Part Warranty - 03/25/2019
... Original Job Card Date In 03/05/2018 and Closed Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? ...
WARRANTY WITH TAC CASE - 03/08/2019
I AM VERY NEW TO WARRANTY SUBMISSIONS AND HAVE A WARRANTY CLAIM I AM TRYING TO IMPUT LONG STORY SHORT TECH REPLACED THE PART STILL HAD A CODE PULL UP CALLED TAC THEY TOLD HIM TO ORDER A NEW ONE AND REPLACE IT AGAIN STILL HAD CODE AFTER REPALCING THAT...
Fastener Failure - 10/16/2019
... labor intensive-headliner lowered, bolts for rack cut off, original threaded inserts cut out and new ones installed. So, would you use the roof rack labor op as base time and OLH for the rest?...
Over the counter defective part return without replacement - 10/10/2019
... an over the counter part was sold to and installed by a third party independant garage. The vehicle had an issue after repair and was out of town. The owner had the vehicle repaired out of town with same part from another supplier, not...
What labor op? - 10/15/2019
HiI have a claim here where the vehicle came in because the traction control light, service 4wd light and the park brake light was on. Also when turning vehicle feels like 4WD is locking up. Tech found code C11B3 and found the correlation was not learned....
CUSTOMER REIMBURSEMENT - 10/16/2019
... have looked through the P&P...I just need an explanation on how to do this.Do I need to make a new job card in order to process the reimbursement? Do I open the old job card?PLEASE HELP!!!Louise...
Customer enthusiasm after claim rejection - 02/05/2020
I am relatively new to GM warranties, and am cleaning up some old RO's. They had submitted a claim for manual clutch linings replacement, but the vehicle had 13000 miles on it. The claim was rejected, and my service manager wants to know if there is any...
Forum - 02/07/2020
... the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. With the first maintenance inspection period typically around 7,500 miles, the vehicle is significantly beyond what would...
Forum - 01/16/2020
... CPO (ie, it's on the "Labor Operation that require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle with CPO Limited warranty? ...
ODOMETER DISCRPENCY - 01/06/2020
A service advisor provides inaccurate mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back...
PAINTLESS DENT REPAIR TRANSPORTATION CLAIM - 01/07/2020
i have a vehicle with transportation damage - dent on driver side corner post. Vehicle was taken to body shop and the dent was repaired. The transportation damage code is 71 14 1 but I am having trouble finding a labor op to use. ...
Forum - 06/20/2019
... called RPO's. Thanks. Do you know if they only list the refrigerant if it uses the New refrigerant? So if it uses the new refrigerant I would see it in the build and I wouldn't see anything listed if it's the old refrigerant?...
LPO'S BEING ADDED ON - 06/11/2019
Under the IVH screen vehicle build, lists VQY for .5 AND VXH for .6 for LPO'sIn addition, under the SI screen at the bottom are 3 RPO's that are also supposed to be added to the PDI claim (They are under the vehicles build, but it doesn't say 'dealer...
Forum - 07/16/2019
Thank you all for the help. We did reach out to Lund on the situation and they sent us a new one. Our parts dept is seriously considering not mentioning the 'in-channel' visors, as we have had several that have came off the vehicles and customers are...
Dealer Loaner - 08/21/2019
If one of our units is being used as a rental and it needs a new battery, would that be warrantable? I know the manual states stock units are the dealers responisbility , unless you have been maintaing the vehicle , but if it is being used regularly...
Forum - 08/27/2019
... by the Carrier. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group for assistance (US dealers: 888.414.6322)....
What Would You Do - 04/16 - 04/11/2016
... expressed concern with the paint peeling on the left side of the vehicle. The truck was purchased new and is well maintained by the original owner with low miles. While the vehicle is in warranty by miles, it is out of warranty by months (by approximately...
Re: Android Auto update - 04/12/2016
According to GM, I went through this on 25 PDI's - only time it is the .4 is when it is a previously sold vehicle - $10.00 is all we get for anything new or in stock. Not very fair
Blocked Warranty - 08/24/2016
If a customer has a vehicle that has a warranty block which lists ZREG as one of the blocked transactions. Can we perform a special coverage transaction on this vehicle if it is still within the parameters of the special coverage?
Forum - 09/02/2016
... or do you think it's best to add the Added Repair stamp and they use that? We have a new scheduler who puts everything under cp and a new service advisor who needs a lot of training too, and this has been very frustrating as it's yet another thing...
Purchased Used ? - 11/29/2016
Does anyone know how to find out if a customer bought a vehicle used? I'm asking in regards to doing policy transactions...one of the Limiting Factors is Purchased as a used vehicle (non-Certified)I don't know how to find that out??
Forum - 10/26/2016
A few other areas to check on the battery test code printout: from bulletin 15-06-03-002D: accurate battery type noted (e.g. flooded or Stop/Start AGM), accurate CCA for the vehicle and engine, and "out of vehicle" indicated.
What Would You Do - 10/15 - 10/02/2015
... states in the event the hem flange corrosion becomes a concern on lower door panels use the new tool that has been released by Kent Moore. The tool allows for the lower door hem flange to be opened, the rust treated, and the hem flange closed without...
GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
We had a vehicle in here with 2511 miles on it and had to do a transmission replacement. We ended up paying the customers first payment on the vehicle. How do I claim reimbursement? Labor op for this? I've looked through my bulletin on Goodwill/Policy...
What Would You Do - 12/15 - 12/01/2015
In October of this year, the owner of a 2014 GMC truck took their vehicle to the dealership for a GMC 2-Year Maintenance Service. The service advisor reviewed the Applicable Warranty section of IVH and noticed that the VIN had coverage through October...
Forum - 02/07/2017
... It might come down to all of the usual suspects for policy, like did customer purchase vehicle new, are they GM loyal, loyal service customers....would like to hear your outcome on it. Have a good one!...
CADILLAC CUST IN CADILLAC FROM ENTERPRISE REJECTING?? - 02/08/2017
I have a cadillac customer that was put into a cadillac enterprise vehicle for $47/per day ... It rejected that it exceeds the maximum allowed for service agent..... WHY??? We are in the dealer owned rental program & have a few vehicles...
Forum - 02/21/2017
Thanks for the suggestion eoswald! A couple resources that you may find helpful: From the Warranty News home page within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that...
Forum - 02/22/2017
... free oil and filter, tire rotations for the service maintenance program..you may want to check the vehicle history how many have been submitted for this vehicle..on 2016 its only 2 allowed 2015 its 4 ,24 months 24,000 miles hope this helps yo...
Emissions Coverage Limits - 02/02/2017
... more confusing! Just when you think you know something...you don't. Time for a new JL video on this too?...
CTS sedan window frame rear applique - 06/08/2017
... Should I use the op that pays the most as there are 4 parts removed to get this part off the vehicle....strange this vehicle does not have an op for this part. ...
Forum - 06/14/2017
... the job card with the explanation for use. You may also run into circumstances with a new vehicle (not sold yet) that needs a warranty repair will require it too, that's happened to us a few times....
Forum - 06/22/2017
... is repeating the same information over and over again. I can understand with very new advisors, but I run into the same issues with the experienced ones too. We have a monthly service meeting where anyone can bring up their concerns and I'm...
Forum - 03/22/2017
... service management at that time. If parts had to be ordered and the customer returns and a new job card is written up, it's still considered added, since the job wasn't on the original card when it was printed. My service manager verifies the repair...
Forum - 03/16/2017
oh ok sorry i misunderstood, no i dont have those cards but you can try to go into global warranty and do a vehicle history and look at the vehicle build and it may tell you what kind of van it is..! hope this helps you.
Forum - 03/31/2017
I called them on Feb 17th when I first found out we needed to add the sps codes to warranty claims. I noticed the new field the other day in Dealertrack when I submitted a new recall and had a spot for the dependancy code. I'm glad they finally...
Forum - 04/20/2017
... pay the original debited back claim, so I had to RESUBMIT the claim. Needless to say, the New Vehicle Damage 'team' put it into reject status, and nothing was done about it. After numerous "chat" sessions with them on GM's website (because...
Under the IVH screen vehicle build, lists VQY for .5 AND VXH for .6 for LPO'sIn addition, under the SI screen at the bottom are 3 RPO's that are also supposed to be added to the PDI claim (They are under the vehicles build, but it doesn't say 'dealer...
Forum - 07/16/2019
Thank you all for the help. We did reach out to Lund on the situation and they sent us a new one. Our parts dept is seriously considering not mentioning the 'in-channel' visors, as we have had several that have came off the vehicles and customers are...
Dealer Loaner - 08/21/2019
If one of our units is being used as a rental and it needs a new battery, would that be warrantable? I know the manual states stock units are the dealers responisbility , unless you have been maintaing the vehicle , but if it is being used regularly...
Forum - 08/27/2019
... by the Carrier. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group for assistance (US dealers: 888.414.6322)....
What Would You Do - 04/16 - 04/11/2016
... expressed concern with the paint peeling on the left side of the vehicle. The truck was purchased new and is well maintained by the original owner with low miles. While the vehicle is in warranty by miles, it is out of warranty by months (by approximately...
Re: Android Auto update - 04/12/2016
According to GM, I went through this on 25 PDI's - only time it is the .4 is when it is a previously sold vehicle - $10.00 is all we get for anything new or in stock. Not very fair
Blocked Warranty - 08/24/2016
If a customer has a vehicle that has a warranty block which lists ZREG as one of the blocked transactions. Can we perform a special coverage transaction on this vehicle if it is still within the parameters of the special coverage?
Forum - 09/02/2016
... or do you think it's best to add the Added Repair stamp and they use that? We have a new scheduler who puts everything under cp and a new service advisor who needs a lot of training too, and this has been very frustrating as it's yet another thing...
Purchased Used ? - 11/29/2016
Does anyone know how to find out if a customer bought a vehicle used? I'm asking in regards to doing policy transactions...one of the Limiting Factors is Purchased as a used vehicle (non-Certified)I don't know how to find that out??
Forum - 10/26/2016
A few other areas to check on the battery test code printout: from bulletin 15-06-03-002D: accurate battery type noted (e.g. flooded or Stop/Start AGM), accurate CCA for the vehicle and engine, and "out of vehicle" indicated.
What Would You Do - 10/15 - 10/02/2015
... states in the event the hem flange corrosion becomes a concern on lower door panels use the new tool that has been released by Kent Moore. The tool allows for the lower door hem flange to be opened, the rust treated, and the hem flange closed without...
GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
We had a vehicle in here with 2511 miles on it and had to do a transmission replacement. We ended up paying the customers first payment on the vehicle. How do I claim reimbursement? Labor op for this? I've looked through my bulletin on Goodwill/Policy...
What Would You Do - 12/15 - 12/01/2015
In October of this year, the owner of a 2014 GMC truck took their vehicle to the dealership for a GMC 2-Year Maintenance Service. The service advisor reviewed the Applicable Warranty section of IVH and noticed that the VIN had coverage through October...
Forum - 02/07/2017
... It might come down to all of the usual suspects for policy, like did customer purchase vehicle new, are they GM loyal, loyal service customers....would like to hear your outcome on it. Have a good one!...
CADILLAC CUST IN CADILLAC FROM ENTERPRISE REJECTING?? - 02/08/2017
I have a cadillac customer that was put into a cadillac enterprise vehicle for $47/per day ... It rejected that it exceeds the maximum allowed for service agent..... WHY??? We are in the dealer owned rental program & have a few vehicles...
Forum - 02/21/2017
Thanks for the suggestion eoswald! A couple resources that you may find helpful: From the Warranty News home page within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that...
Forum - 02/22/2017
... free oil and filter, tire rotations for the service maintenance program..you may want to check the vehicle history how many have been submitted for this vehicle..on 2016 its only 2 allowed 2015 its 4 ,24 months 24,000 miles hope this helps yo...
Emissions Coverage Limits - 02/02/2017
... more confusing! Just when you think you know something...you don't. Time for a new JL video on this too?...
CTS sedan window frame rear applique - 06/08/2017
... Should I use the op that pays the most as there are 4 parts removed to get this part off the vehicle....strange this vehicle does not have an op for this part. ...
Forum - 06/14/2017
... the job card with the explanation for use. You may also run into circumstances with a new vehicle (not sold yet) that needs a warranty repair will require it too, that's happened to us a few times....
Forum - 06/22/2017
... is repeating the same information over and over again. I can understand with very new advisors, but I run into the same issues with the experienced ones too. We have a monthly service meeting where anyone can bring up their concerns and I'm...
Forum - 03/22/2017
... service management at that time. If parts had to be ordered and the customer returns and a new job card is written up, it's still considered added, since the job wasn't on the original card when it was printed. My service manager verifies the repair...
Forum - 03/16/2017
oh ok sorry i misunderstood, no i dont have those cards but you can try to go into global warranty and do a vehicle history and look at the vehicle build and it may tell you what kind of van it is..! hope this helps you.
Forum - 03/31/2017
I called them on Feb 17th when I first found out we needed to add the sps codes to warranty claims. I noticed the new field the other day in Dealertrack when I submitted a new recall and had a spot for the dependancy code. I'm glad they finally...
Forum - 04/20/2017
... pay the original debited back claim, so I had to RESUBMIT the claim. Needless to say, the New Vehicle Damage 'team' put it into reject status, and nothing was done about it. After numerous "chat" sessions with them on GM's website (because...
Forum - 05/04/2017
OK, they are aware of this...my question is, what if they are out of 2016/17 vehicles? I know that they have a limited fleet of vehicles so I'm curious, if this were ever to happen, do we just have to turn them away from a rental? &nb...
dealer installed accessories !! - 03/01/2013
AN INTERNAL JOB CARD WAS MADE TO HAVE ACCESSORIES PUT ON A CUSTOMERS VEHICLE HOW DO I GO ABOUT PUTTING THIS INFO IN THE SYSTEM SO IT SHOWS TO BE ON THE VEHICLE BUILD?? THANKS FOR ANY HELP
Re: dealer installed accessories !! - 03/01/2013
... the part number. It will be a $0 transaction. I always check back to make sure it shows up on the vehicle build in the following days. Added accessories will show up on the bottom section of the vehicle build....
Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/15/2013
I have a vehicle that we goodwilled the steering rack on and the new part is leaking. I submitted it as a Service Agent Installed Part claim and it rejects for repeat repair? Has anyone else had this problem? I'm trying to avoid repeat repairs due...
REPAIRED BEFORE WARRANTY STARTED - 03/18/2013
I HAVE A CLAIM WHERE THE CUSTOMER TEST DROVE VEHICLE AND ENGINE STARTED TO MISS AND DIE, CUSTOMER WOULD NOT PURCAHSE VEHICLE UNTILL ISSUE WAS CORRECTED. WE HAD TO REPLACE THE FAF SENSOR . THIS CLAIMED REJECTED BECAUSE OF REPAIR BEFORE WARRANTY STARTED....
How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
I have a claim where we were able to install the rubber floor mats prior to the vehicle being delivered. I see that there is a labor op for it with the time listed at 0. Is there a way to submit this to clear it from the Vehicle history? Or does it...
POSTING TIME PUNCHES IN "REYNOLDS" - 07/18/2012
Our dispatcher in the past has always posted the tech time punches in the computer (indiviually) - but with the new owners & a new dispatcher (who is still learning the job), the service manager is have him total up the tech punches on the job line &...
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
... and possibly getting the DMA involved if needed. Or if the customer who bought the pre-owned vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different options could take place....
Re: Christmas Eve Hours - 12/19/2012
... else around is closed that we know of, and I'm pretty sure we will be working a full day on New Year's Eve...boo. Merry Christmas and Happy New Year everyone!...
Dexos credit submissions - 01/08/2013
I'm trying to submit for dexos credits from the end of December and they are rejecting with these errors - 903: Vehicle not compatible with Labour Code . (LTG Pub) 243 : Reject 903 cannot be authorized and must be corrected. All of the vehicles are 2011...
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Towing Labor Op? - 07/24/2014
... So now I have a tow bill with no repair. I used to use 0600162, but when I tried that it shows "vehicle not compatible with labor code". The vehicle is Certified, and still within powertrain. Am I just using the wrong op or is the towing not covered?...
What Would You Do - 01/15 - 12/19/2014
... service management approval. The technician completed both of the recall repairs, installed a new power steering pump to address the whine noise when turning and a new front cover gasket to correct the engine oil leak, with time documentation indicated...
Special Coverage - 11/17/2014
I'm pretty sure that if a vehicle is within warranty time and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for...
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
What Would You Do - 04/15 - 03/26/2015
... Metal contamination was throughout the transmission. TAC instructed the technician to install a new transmission to correct the concern. While the vehicle was being diagnosed and repaired, the customer was placed in a rental vehicle in order to return...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/06/2015
Customer enthusiasm is only used when the vehicle is still within the time and mileage limit warranty and not a result of a defect in material but the service manager has made a decision to cover the repairs. To cover a vehicle out of warranty you must...
Re: What Would You Do - 02/15 - 02/10/2015
I have to agree Roadside assistance should have been called to tow the vehicle doesn't look like the customer was too concerned about the vehicle being unsafe to drive, send them the bill..
Re: What Would You Do - 04/15 - 04/14/2015
... Metal contamination was throughout the transmission. TAC instructed the technician to install a new transmission to correct the concern. While the vehicle was being diagnosed and repaired, the customer was placed in a rental vehicle in order to return...
What Would You Do - 05/15 - 04/28/2015
... submitted for payment for the plug and labor to install. The claim rejected with error code 901: "vehicle not compatible with labor code 4020350" and corresponding error 243: "reject 901 cannot be authorized and must be corrected." After reviewing...
FAILED PART CLAIM ON SAME RO - 06/22/2015
... had a 2014 Spark in the shop for repairs, tech found the w/s wiper switch was shorted. Installed a new switch and the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim...
What Would You Do - 06/15 - 06/02/2015
... be installed when replacing the failed/suspect component. Take for example the installation of a new water pump; SI lists installing 2 NEW front cover bolts as part of the repair procedure. These new bolts must be charged out on the job card with the...
Transportation Damage claims - 11/16/2009
... Driver signed the delivery receipt, and we faxed the LON to the carrier. Do we have to call the New Vehicle section of the DBC or does that LON with the carrier take care of it? Thanks in advance!...
Re: Question? Is an Avalanche considered at Crew Cab or Utility - 11/20/2009
Based on the LTG in SI the Avalanche is a Sport Utility Vehicle. See also the VIN System within SI > Service Manual: Vehicle Identification Number (VIN) System Position VIN position 7 defines the body type; for model years 2007-2009 a 2 in that position...
OK, they are aware of this...my question is, what if they are out of 2016/17 vehicles? I know that they have a limited fleet of vehicles so I'm curious, if this were ever to happen, do we just have to turn them away from a rental? &nb...
dealer installed accessories !! - 03/01/2013
AN INTERNAL JOB CARD WAS MADE TO HAVE ACCESSORIES PUT ON A CUSTOMERS VEHICLE HOW DO I GO ABOUT PUTTING THIS INFO IN THE SYSTEM SO IT SHOWS TO BE ON THE VEHICLE BUILD?? THANKS FOR ANY HELP
Re: dealer installed accessories !! - 03/01/2013
... the part number. It will be a $0 transaction. I always check back to make sure it shows up on the vehicle build in the following days. Added accessories will show up on the bottom section of the vehicle build....
Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/15/2013
I have a vehicle that we goodwilled the steering rack on and the new part is leaking. I submitted it as a Service Agent Installed Part claim and it rejects for repeat repair? Has anyone else had this problem? I'm trying to avoid repeat repairs due...
REPAIRED BEFORE WARRANTY STARTED - 03/18/2013
I HAVE A CLAIM WHERE THE CUSTOMER TEST DROVE VEHICLE AND ENGINE STARTED TO MISS AND DIE, CUSTOMER WOULD NOT PURCAHSE VEHICLE UNTILL ISSUE WAS CORRECTED. WE HAD TO REPLACE THE FAF SENSOR . THIS CLAIMED REJECTED BECAUSE OF REPAIR BEFORE WARRANTY STARTED....
How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
I have a claim where we were able to install the rubber floor mats prior to the vehicle being delivered. I see that there is a labor op for it with the time listed at 0. Is there a way to submit this to clear it from the Vehicle history? Or does it...
POSTING TIME PUNCHES IN "REYNOLDS" - 07/18/2012
Our dispatcher in the past has always posted the tech time punches in the computer (indiviually) - but with the new owners & a new dispatcher (who is still learning the job), the service manager is have him total up the tech punches on the job line &...
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
... and possibly getting the DMA involved if needed. Or if the customer who bought the pre-owned vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different options could take place....
Re: Christmas Eve Hours - 12/19/2012
... else around is closed that we know of, and I'm pretty sure we will be working a full day on New Year's Eve...boo. Merry Christmas and Happy New Year everyone!...
Dexos credit submissions - 01/08/2013
I'm trying to submit for dexos credits from the end of December and they are rejecting with these errors - 903: Vehicle not compatible with Labour Code . (LTG Pub) 243 : Reject 903 cannot be authorized and must be corrected. All of the vehicles are 2011...
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Towing Labor Op? - 07/24/2014
... So now I have a tow bill with no repair. I used to use 0600162, but when I tried that it shows "vehicle not compatible with labor code". The vehicle is Certified, and still within powertrain. Am I just using the wrong op or is the towing not covered?...
What Would You Do - 01/15 - 12/19/2014
... service management approval. The technician completed both of the recall repairs, installed a new power steering pump to address the whine noise when turning and a new front cover gasket to correct the engine oil leak, with time documentation indicated...
Special Coverage - 11/17/2014
I'm pretty sure that if a vehicle is within warranty time and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for...
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
What Would You Do - 04/15 - 03/26/2015
... Metal contamination was throughout the transmission. TAC instructed the technician to install a new transmission to correct the concern. While the vehicle was being diagnosed and repaired, the customer was placed in a rental vehicle in order to return...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/06/2015
Customer enthusiasm is only used when the vehicle is still within the time and mileage limit warranty and not a result of a defect in material but the service manager has made a decision to cover the repairs. To cover a vehicle out of warranty you must...
Re: What Would You Do - 02/15 - 02/10/2015
I have to agree Roadside assistance should have been called to tow the vehicle doesn't look like the customer was too concerned about the vehicle being unsafe to drive, send them the bill..
Re: What Would You Do - 04/15 - 04/14/2015
... Metal contamination was throughout the transmission. TAC instructed the technician to install a new transmission to correct the concern. While the vehicle was being diagnosed and repaired, the customer was placed in a rental vehicle in order to return...
What Would You Do - 05/15 - 04/28/2015
... submitted for payment for the plug and labor to install. The claim rejected with error code 901: "vehicle not compatible with labor code 4020350" and corresponding error 243: "reject 901 cannot be authorized and must be corrected." After reviewing...
FAILED PART CLAIM ON SAME RO - 06/22/2015
... had a 2014 Spark in the shop for repairs, tech found the w/s wiper switch was shorted. Installed a new switch and the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim...
What Would You Do - 06/15 - 06/02/2015
... be installed when replacing the failed/suspect component. Take for example the installation of a new water pump; SI lists installing 2 NEW front cover bolts as part of the repair procedure. These new bolts must be charged out on the job card with the...
Transportation Damage claims - 11/16/2009
... Driver signed the delivery receipt, and we faxed the LON to the carrier. Do we have to call the New Vehicle section of the DBC or does that LON with the carrier take care of it? Thanks in advance!...
Re: Question? Is an Avalanche considered at Crew Cab or Utility - 11/20/2009
Based on the LTG in SI the Avalanche is a Sport Utility Vehicle. See also the VIN System within SI > Service Manual: Vehicle Identification Number (VIN) System Position VIN position 7 defines the body type; for model years 2007-2009 a 2 in that position...
GW QUESTION cause/complaint codes - 01/18/2010
Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks alot Dan
Re: Global Warranty Management - 01/27/2010
More GW questions: In the old WINS system, the complaint code/fail code for a rental vehicle or shuttle was MJ/98. What are you supposed to use for the new complaint code/cause code under GW? Can you tell we're switching over now??
Re: sirius xm - 10/27/2009
... to P&P 1.2.2.2 - Damage Due to Accidents, Misuse, or Alterations which specifically states: The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following: Collision, fire, theft, freezing, vandalism, riot, explosion...
GM'S REQUEST FOR INSPECTION ON BUYBACK - 10/15/2009
I HAVE A VEHICLE GM HAS SENT A REQUEST FOR US TO INSPECT BEFORE THEY PICK UP THE VEHICLE FOR BUYBACK.. IT CAME IN FOR A C.E.L. WE FOUND CODES & LOW OIL LEVEL - WE CHANGED OIL & FILTER -- ALSO REAR DIFFERENTIAL NOISE & JERKY - WE CHECKED DIFF FLUID & ROAD...
Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!
Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.
Re: Global Warranty - 08/13/2009
"General Motors is pleased to announce the new Global Warranty Management (GWM), which will replace the existing WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world,...
Re: 2010 CAMARO - STRIPS - 08/04/2009
... with the cost in net. The labor rate on these is at $70.00 an hour. Make sure you check under the vehicle build to see what strip package is on the vehicle. ...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet. (These were stock vehicles) However if a customer comes in complaining about the steering and we find...
Re: ADP System - 02/03/2010
we are on adp now but will be getting new system in March..ADP tells me to keep submitting warranty as usual but Im a little skeptical...don't know if I should be coding claims different like cause and fail codes or do I submit claims on GWM until our...
Re: Deductible - 02/23/2010
... from this repair our rep has authorized this reimbursment. When I put it into GWM am I starting a new transaction? Is it for a reimbursement or a deductible waive? Or should I just start a new Job card and apply for reimbursment? ...
recall for the heated wiper fluid - 06/08/2010
ok so i got a call from a customer saying that the usa today has a story saying gm is gonna pay owners of certain vehicles with heated wiper fluid $100 for disabling it permantly from their vehicles....has anyone heard anything from GM about this and...
Re: rental car - 06/21/2010
In Mays newsletter it list Z1000 as the new labor op for transportation with no repair. I have only applied for courtesy transport. Would you let me know if it pays for the rental
Re: hit the road package - 10/13/2010
that is the right time for hit the road package..i had the same problem last week the accessories we added were not in the vehicle build to be dealer installed that may be the same problem ...check the vehicle build...
Re: PDI FLUIDS - 08/19/2010
... PDI fluids as net items (including washer fluid) and chalk it up to shop supplies with customer vehicles. We have a dollar amount billed for each fluid add in net items for each PDI we do and get paid per vehicle when it's downloaded....
SPECIAL COVERAGE VS RENTAL - 03/27/2012
I have an on-going battle with my advisors.... Does vehicles covered by a special coverage get provided a rental .... I thought I read somewhere? that they only get a rental IF there vehicle was still within 3/36 --- past 3/36 that receive the benefit...
Re: 2013 PDI LABOR OPS - 03/01/2012
J&L probably hasn't developed a card yet as we are just starting to see 2013 vehicles released. You can always find it through labor time guide for the vehicle. Labor op Z7000
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: Powertrain Coverage -transfer case - 06/14/2012
... the vehicle over 5 years old? We have had this problem with delivery dates/model years with the new empowerment rules....
GM Dealer Rent-A-Car - 04/05/2012
Is there a rule on the same day rentals.Like does the repair need to be 2 or 3 hours before we can give them a vehicle.Or can the repair just be like .3 for a panel install but the customer is dropping the vehicle off.I cant see myself running a ticket...
Re: TRANSPORTATION CLAIM OLH - 04/11/2012
It's been a while, but I think you do have to call DBC New Vehicle Damage and they have to approve the OLH ahead of time, and then it has to be routed to them for approvals, can't self authorize it.
Re: cpo maintenance rejecting - 05/07/2012
Thank you, it went through as a ZREG. Do you know if this was corrected in the Warranty Newsletter and I just missed it? or did they change their minds after the Newsletter was printed?
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
DRAC cars - 08/18/2011
We recently started using 3 DRAC vehicles, but I am not able to claim the full $42. Global will only pay when I change it to the old $38. Does anyone know why this might be happening? Is there a special way to indicate in Global that these are DRAC...
Re: DRAC cars - 08/22/2011
I can't find the message anywhere either, but as I recall you had to be a Buick or GMC dealer, and had to have a certain # of Buick or GMC vehicles in DRAC service for the $42 rate to apply. Maybe you aren't up to the # of vehicles they require??
Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks alot Dan
Re: Global Warranty Management - 01/27/2010
More GW questions: In the old WINS system, the complaint code/fail code for a rental vehicle or shuttle was MJ/98. What are you supposed to use for the new complaint code/cause code under GW? Can you tell we're switching over now??
Re: sirius xm - 10/27/2009
... to P&P 1.2.2.2 - Damage Due to Accidents, Misuse, or Alterations which specifically states: The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following: Collision, fire, theft, freezing, vandalism, riot, explosion...
GM'S REQUEST FOR INSPECTION ON BUYBACK - 10/15/2009
I HAVE A VEHICLE GM HAS SENT A REQUEST FOR US TO INSPECT BEFORE THEY PICK UP THE VEHICLE FOR BUYBACK.. IT CAME IN FOR A C.E.L. WE FOUND CODES & LOW OIL LEVEL - WE CHANGED OIL & FILTER -- ALSO REAR DIFFERENTIAL NOISE & JERKY - WE CHECKED DIFF FLUID & ROAD...
Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!
Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.
Re: Global Warranty - 08/13/2009
"General Motors is pleased to announce the new Global Warranty Management (GWM), which will replace the existing WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world,...
Re: 2010 CAMARO - STRIPS - 08/04/2009
... with the cost in net. The labor rate on these is at $70.00 an hour. Make sure you check under the vehicle build to see what strip package is on the vehicle. ...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet. (These were stock vehicles) However if a customer comes in complaining about the steering and we find...
Re: ADP System - 02/03/2010
we are on adp now but will be getting new system in March..ADP tells me to keep submitting warranty as usual but Im a little skeptical...don't know if I should be coding claims different like cause and fail codes or do I submit claims on GWM until our...
Re: Deductible - 02/23/2010
... from this repair our rep has authorized this reimbursment. When I put it into GWM am I starting a new transaction? Is it for a reimbursement or a deductible waive? Or should I just start a new Job card and apply for reimbursment? ...
recall for the heated wiper fluid - 06/08/2010
ok so i got a call from a customer saying that the usa today has a story saying gm is gonna pay owners of certain vehicles with heated wiper fluid $100 for disabling it permantly from their vehicles....has anyone heard anything from GM about this and...
Re: rental car - 06/21/2010
In Mays newsletter it list Z1000 as the new labor op for transportation with no repair. I have only applied for courtesy transport. Would you let me know if it pays for the rental
Re: hit the road package - 10/13/2010
that is the right time for hit the road package..i had the same problem last week the accessories we added were not in the vehicle build to be dealer installed that may be the same problem ...check the vehicle build...
Re: PDI FLUIDS - 08/19/2010
... PDI fluids as net items (including washer fluid) and chalk it up to shop supplies with customer vehicles. We have a dollar amount billed for each fluid add in net items for each PDI we do and get paid per vehicle when it's downloaded....
SPECIAL COVERAGE VS RENTAL - 03/27/2012
I have an on-going battle with my advisors.... Does vehicles covered by a special coverage get provided a rental .... I thought I read somewhere? that they only get a rental IF there vehicle was still within 3/36 --- past 3/36 that receive the benefit...
Re: 2013 PDI LABOR OPS - 03/01/2012
J&L probably hasn't developed a card yet as we are just starting to see 2013 vehicles released. You can always find it through labor time guide for the vehicle. Labor op Z7000
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: Powertrain Coverage -transfer case - 06/14/2012
... the vehicle over 5 years old? We have had this problem with delivery dates/model years with the new empowerment rules....
GM Dealer Rent-A-Car - 04/05/2012
Is there a rule on the same day rentals.Like does the repair need to be 2 or 3 hours before we can give them a vehicle.Or can the repair just be like .3 for a panel install but the customer is dropping the vehicle off.I cant see myself running a ticket...
Re: TRANSPORTATION CLAIM OLH - 04/11/2012
It's been a while, but I think you do have to call DBC New Vehicle Damage and they have to approve the OLH ahead of time, and then it has to be routed to them for approvals, can't self authorize it.
Re: cpo maintenance rejecting - 05/07/2012
Thank you, it went through as a ZREG. Do you know if this was corrected in the Warranty Newsletter and I just missed it? or did they change their minds after the Newsletter was printed?
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
DRAC cars - 08/18/2011
We recently started using 3 DRAC vehicles, but I am not able to claim the full $42. Global will only pay when I change it to the old $38. Does anyone know why this might be happening? Is there a special way to indicate in Global that these are DRAC...
Re: DRAC cars - 08/22/2011
I can't find the message anywhere either, but as I recall you had to be a Buick or GMC dealer, and had to have a certain # of Buick or GMC vehicles in DRAC service for the $42 rate to apply. Maybe you aren't up to the # of vehicles they require??
Customer Enthusiasm - 07/22/2011
My service manager is planning on giving a customer 2 new keys/key fobs for their vehicle due to problems we had getting them cut. They come from GM cut backwards. We were able to find blank ones and get them cut at another dealer. Now, is this customer...
PDI w CEL - 05/28/2011
A vehicle came off the delivery truck with a check engine light on, how do I even start the claim for that? Warranty hasn't "officially" started yet because the vehicle hasn't been sold. Is it and add-on to the pdi inspection....?
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
TRANSPORTATION CLAIMS - 04/04/2011
WE HAVE A T-CLAIM WHERE THE VEHICLE HAS SOME SPOTS ON IN THAT HAS ATE INTO THE PAINT.CAME OFF THE TRANSPORTER LIKE THAT.SERVICE MANAGER DIDNT CATCH IT WHEN THE VEHICLE CAME IN ON 3-26-11.CAN I STILL RUN IT AS A T-CLAIM.
Re: TRANSPORTATION CLAIMS - 04/05/2011
IF THE PAINT PROBLEM WAS CAUGHT AFTER THE VEHICLE WAS DELIVERED THEN A 24 HOUR LETTER SHOULD HAVE BEEN WRITTEN AND SENT TO THE CARRIER..DONT THINK A T-CLAIM CAN BE SUBMITTED NOW IF THE VEHICLE CAME IN 3-26..YOU MAY WANT TO CALL DBC AND GET THEIR IMPU...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
I thought I seen in one of the newsletters information about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to...
Do you check.....? - 02/23/2011
Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would...
Re: We need your warranty success story! - 12/17/2010
... and the dealer told me your program was available for me to use..this old lady learns something new everyday from the newsletters and forums. this program has made me a better warranty adm.and i look forward to improving for years to come...connie...
Emission Warranty - 11/15/2010
We have an 07 GMC Envoy in the shop, tech says vehicle needs a purge solenoid, advisor says not covered under emission warranty, I say it is. Can anyone help solve our dispute? VIS II says vehicle emission select component ltd wty 4/6/15, 80031 miles....
Re: srta trans warranty - 11/16/2010
The vehicle was a tow in, so we were able to hoist it and verify the cutomer's concerns. The flush code that you need is from the new assembly when you enter in the claim in Global Connect.
Re: GM Radio Upgrade ? - 11/19/2010
... the event that the accessory needs to be repaired or replaced during the vehicles bumper to bumper new vehicle limited warranty. Future accessory repair transactions will reject if a corresponding install transaction has not been submitted. The...
Requirements - 02/09/2011
... that techs are supposed to have attached to job cards on trans and engine jobs. Due to having new people both on the writer's desk and in the shop we're having some issues with them just not knowing all of the ins and outs of warranty requirements....
Re: GM warranty quiz jan 11-2 - 01/21/2011
From P&P Article 1.4.14: The New Vehicle Limited Warranty is void on any vehicle with a title that has been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically which...
Re: What constitutes tampering? - 01/04/2011
... but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured...
Re: Another fuel question - 06/26/2009
I have claimed fuel in net under the repair. If it were my vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with t...
Re: OLD RECALL #07217 - 06/16/2009
... service etc are considered courtesy transportation. Since you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on the vehicle you put them in. But again just...
CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/21/2009
BATTLEING WITH ADVISORS: VEHICLE WRITTEN UP FOR "CLUNK NOISE HEARD WHEN DRIVING VEHICLE OVER ROUGH ROADS.. WE PERFORMED BULLETIN #04-03-08-006 ADDING FOAM - CHECKING CLEARANCE ---- CUST TRIED TO PICK UP: HEARD CLUNK COMING FROM STEERING.. WE REPLACED...
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/22/2009
... STOP. IF THE CUSTOMER PICKED IT UP AND COMPLAINED ABOUT ANOTHER NOISE, THERE SHOULD HAVE BEEN A NEW WORK ORDER WRITTEN UP ON IT. THAT WAY NO OLH, NO DELETING LINES, ADDING LINES OR PYAMIDING....
EVAP VENT VALVE LABOR OP - 02/18/2009
WE ARE WORKING ON A 2007 SILVERADO 1/2 TON REPLACEMENT OF EVAP VENT VALVE SOLENOID LABOR OP J6441. ALL OF A SUDDEN THAT LABOR OP DOES NOT APPLY TO VEHICLE? HAS ANYONE ELSE SEEN THIS? AND DOES ANYONE KNOW WHAT THE NEW LABOR OP IS? THANKS
Re: J6354 - 03/25/2009
Per DBC #04-06-04-036E does not apply to many vehicles based on the following paragraph: Emissions-related calibration updates will be announced through a GM Technical Service Bulletin with specific guidelines of coverage for each model affected. A special...
Re: OLD RECALL LISTING ???? - 04/13/2009
Vehicles over 11 years will reject, even a recall, but they don't need to be H-routed anymore, you can get them thru with Auth G. Reference #G_0000012201 dated 9/24/08 Effective immediately, the following areas will no longer require District Service ...
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
cadillac premium care - 07/17/2008
can someone help me with how to claim Cadillac Premium care LOF and Rotate . Checked GMVIS and vehicle is covered under premium care until 2-14-2010 50,000 miles. vehicle only has 10,222 as of right now. Thanks for your help!
Re: How is business? - 12/05/2008
... Service has good and bad days. We have many people having major maintenances done to their vehicles. People are more interested in getting vehicles they already have fixed. We do have warranty coming in but not as heavy as several months ago....
My service manager is planning on giving a customer 2 new keys/key fobs for their vehicle due to problems we had getting them cut. They come from GM cut backwards. We were able to find blank ones and get them cut at another dealer. Now, is this customer...
PDI w CEL - 05/28/2011
A vehicle came off the delivery truck with a check engine light on, how do I even start the claim for that? Warranty hasn't "officially" started yet because the vehicle hasn't been sold. Is it and add-on to the pdi inspection....?
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
TRANSPORTATION CLAIMS - 04/04/2011
WE HAVE A T-CLAIM WHERE THE VEHICLE HAS SOME SPOTS ON IN THAT HAS ATE INTO THE PAINT.CAME OFF THE TRANSPORTER LIKE THAT.SERVICE MANAGER DIDNT CATCH IT WHEN THE VEHICLE CAME IN ON 3-26-11.CAN I STILL RUN IT AS A T-CLAIM.
Re: TRANSPORTATION CLAIMS - 04/05/2011
IF THE PAINT PROBLEM WAS CAUGHT AFTER THE VEHICLE WAS DELIVERED THEN A 24 HOUR LETTER SHOULD HAVE BEEN WRITTEN AND SENT TO THE CARRIER..DONT THINK A T-CLAIM CAN BE SUBMITTED NOW IF THE VEHICLE CAME IN 3-26..YOU MAY WANT TO CALL DBC AND GET THEIR IMPU...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
I thought I seen in one of the newsletters information about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to...
Do you check.....? - 02/23/2011
Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would...
Re: We need your warranty success story! - 12/17/2010
... and the dealer told me your program was available for me to use..this old lady learns something new everyday from the newsletters and forums. this program has made me a better warranty adm.and i look forward to improving for years to come...connie...
Emission Warranty - 11/15/2010
We have an 07 GMC Envoy in the shop, tech says vehicle needs a purge solenoid, advisor says not covered under emission warranty, I say it is. Can anyone help solve our dispute? VIS II says vehicle emission select component ltd wty 4/6/15, 80031 miles....
Re: srta trans warranty - 11/16/2010
The vehicle was a tow in, so we were able to hoist it and verify the cutomer's concerns. The flush code that you need is from the new assembly when you enter in the claim in Global Connect.
Re: GM Radio Upgrade ? - 11/19/2010
... the event that the accessory needs to be repaired or replaced during the vehicles bumper to bumper new vehicle limited warranty. Future accessory repair transactions will reject if a corresponding install transaction has not been submitted. The...
Requirements - 02/09/2011
... that techs are supposed to have attached to job cards on trans and engine jobs. Due to having new people both on the writer's desk and in the shop we're having some issues with them just not knowing all of the ins and outs of warranty requirements....
Re: GM warranty quiz jan 11-2 - 01/21/2011
From P&P Article 1.4.14: The New Vehicle Limited Warranty is void on any vehicle with a title that has been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically which...
Re: What constitutes tampering? - 01/04/2011
... but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured...
Re: Another fuel question - 06/26/2009
I have claimed fuel in net under the repair. If it were my vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with t...
Re: OLD RECALL #07217 - 06/16/2009
... service etc are considered courtesy transportation. Since you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on the vehicle you put them in. But again just...
CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/21/2009
BATTLEING WITH ADVISORS: VEHICLE WRITTEN UP FOR "CLUNK NOISE HEARD WHEN DRIVING VEHICLE OVER ROUGH ROADS.. WE PERFORMED BULLETIN #04-03-08-006 ADDING FOAM - CHECKING CLEARANCE ---- CUST TRIED TO PICK UP: HEARD CLUNK COMING FROM STEERING.. WE REPLACED...
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/22/2009
... STOP. IF THE CUSTOMER PICKED IT UP AND COMPLAINED ABOUT ANOTHER NOISE, THERE SHOULD HAVE BEEN A NEW WORK ORDER WRITTEN UP ON IT. THAT WAY NO OLH, NO DELETING LINES, ADDING LINES OR PYAMIDING....
EVAP VENT VALVE LABOR OP - 02/18/2009
WE ARE WORKING ON A 2007 SILVERADO 1/2 TON REPLACEMENT OF EVAP VENT VALVE SOLENOID LABOR OP J6441. ALL OF A SUDDEN THAT LABOR OP DOES NOT APPLY TO VEHICLE? HAS ANYONE ELSE SEEN THIS? AND DOES ANYONE KNOW WHAT THE NEW LABOR OP IS? THANKS
Re: J6354 - 03/25/2009
Per DBC #04-06-04-036E does not apply to many vehicles based on the following paragraph: Emissions-related calibration updates will be announced through a GM Technical Service Bulletin with specific guidelines of coverage for each model affected. A special...
Re: OLD RECALL LISTING ???? - 04/13/2009
Vehicles over 11 years will reject, even a recall, but they don't need to be H-routed anymore, you can get them thru with Auth G. Reference #G_0000012201 dated 9/24/08 Effective immediately, the following areas will no longer require District Service ...
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
cadillac premium care - 07/17/2008
can someone help me with how to claim Cadillac Premium care LOF and Rotate . Checked GMVIS and vehicle is covered under premium care until 2-14-2010 50,000 miles. vehicle only has 10,222 as of right now. Thanks for your help!
Re: How is business? - 12/05/2008
... Service has good and bad days. We have many people having major maintenances done to their vehicles. People are more interested in getting vehicles they already have fixed. We do have warranty coming in but not as heavy as several months ago....
Re: BANKRUPTCY - 12/15/2008
... be surprised if they defer to once a month.have allready done so with incentive payments on new vehicles.drives the office manager crazy.I submitt claims all day long when I close them....
Re: Transportation claims - 10/21/2008
Newest update on this - the claim STILL has not debited back yet for me to add the paint and materials. Even better is the person I'm dealing with in the new car dept. is off until tomorrow. GM called and wants to pick it up so they can take it to auction. ...
What would you do (Battery Claim)? - 10/11/2008
Vehicle is towed in. Battery checks 14 CCA, but Tech forgets to put in last 4 of VIN to get battery code to print. Later, doing Out-of-vehicle test; message "Battery Unstable" keeps coming up. How would you try to claim this?
Re: PDI TIME FOR 08 G8 - 03/20/2008
DOES ANYONE KNOW WHAT THE PDI TIME FOR NEW 08 G8 IS??I THINK IT PAYS 1.3, I JUST WANTED TO MAKE SURE. ITS NOT LISTED ON THE NEW PDI TIME GUIDE.
Re: Rules Have Reasons - 04/01/2008
OMG! Thank heaven no one was hurt! I watched a car fall off of a lift a few years back. NOBODY is allowed in the vehicle higher than 1 foot off the ground. Customers absolutely are not allowed to stay in their vehicles or go into the shop unaccompanied....
Re: Rules Have Reasons - 04/01/2008
We were very lucky no one got hurt. The man who drove his vehicle into the shop told his insurance company that it was hid idea to drive his vehicle into the shop, and we tried to talk him out of it. His insurance company paid us for the alignment machine...
GOODWILL/EMPOWERMENT - 03/11/2008
I THINK I READ SOMEWHERE THAT GOODWILL ASSISTANCE IS TO BE USED FOR CUSTOMER VEHICLES ONLY AND NOT "IN STOCK" VEHICLES. CAN ANYONE DIRECT ME TO A BULLETIN OR DOCUMENT THAT MIGHT STATE THAT? I'VE ALREADY LOOKED AT 05-00-89-055B WHICH DESCRIBES DEALER...
What Would You Do? 01/08 - 02/07/2008
A customer had their vehicle in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer...
Re: What Would You Do? 01/08 - 02/22/2008
[quote] Admin: A customer had their vehicle in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed...
Re: Tire Warranty - 06/25/2008
I would say NO, you cant submit any warranty claims on vehicles beyond the 3/36 without using goodwill. They will be rejected. You can use any document (tsb or PIT) to direct the technician on the necessary repair, but it would be customer pay if the...
Re: Exterior Roof Panel - 06/10/2008
If the vehicle is still under warranty process the claim with the appropriate labor operation from the labor time guide. For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: VPP CHROME PACKAGE - 05/02/2008
IF ITS THE PACKAGE I'M THINKING OF.....FOR NEW VEHICLES/PREP, THEN I BELIEVE THIS IS PREPAID THROUGH THE PARTS ACCOUNT, AND DO NOT HAVE TO BE SUBMITTED AS A CLAIM TO GENERAL MOTORS. CHECK WITH YOUR SERVICE MGR OR PARTS MGR TO BE SURE---
Re: SUNROOF GLASS (LABOR OP ??) - 05/21/2008
In VIS, the vehicle build section states this vehicle has a "transparent removable roof panel", not a "sunroof". I looked up an opcode for the roof panel replacement for the nearest opcode.... maybe B2298: Roof Lift Off Panel Replacement will work? Also...
Cadillac CPO Limited Warranty - 05/04/2022
Cadillac Certified Pre-Owned Limited Warranty new CPO Warranty for vehicles delivered on or after March 1, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after 3/1/17. This enhanced CPO...
Major Assembly Replacements - 05/26/2021
... diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following scenarios An assembly can be repaired for less cost than...
TIRE PRESSURE MONITOR - 11/14/2007
Service tire message is displayed. Sensors need to be relearned to the vehicle, all SI's are completed. Does anybody feel this is a warranty repair or possibly customer getting the vehicle in the learning mode not understanding what they just did? If...
Remotes-Programming Labor Op - 01/02/2008
I have not been able to find a labor operation for programming remotes on the 2007 and newer vehicles. Is there one that I have missed?
Electrical intermittents - 12/14/2007
Had a new 2006 GMC Envoy in our shop for multiple electrical problems and intermittents. after checking out problems found vehicle had been struck by lightning coming through the pass outside mirror and exiting through the trailer hitch.
Forum - 09/19/2007
Most of the time at our place the S-A's run a VIS on the vehicles. That's the way it should be in my opinion. If we run it in the back following repair work it's much too late to catch open campaigns, warranty blocks or any other bad things that could...
PDI Fluid Adds - 09/19/2007
I have searched high & low for information on new vehicle prep fluid adds. I know the op code is Z6999, but WHAT is the allowable amount? How far back can I go (retroactively) to claim these? HELP!?!?!?
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...
The Sonic - 01/24/2013
Accessory wheel installations for the Sonic require the use of a new valve stem. The OEM tire may be used, but the valve stem cannot be reused when installing the new wheel. The valve stems should come in the order from the ADI and cannot be charged ...
OnStar Button Redesign in 2013 - 08/30/2012
... circle. Another change was with the OnStar button, which has switched to the telematics company's new logo that was revealed in 2010. ...
Hybrid Coverage Code Tables - 08/09/2012
Hybrid coverage code tables are available in the preface section of the LTG in SI for 2010 and current model year vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are...
... be surprised if they defer to once a month.have allready done so with incentive payments on new vehicles.drives the office manager crazy.I submitt claims all day long when I close them....
Re: Transportation claims - 10/21/2008
Newest update on this - the claim STILL has not debited back yet for me to add the paint and materials. Even better is the person I'm dealing with in the new car dept. is off until tomorrow. GM called and wants to pick it up so they can take it to auction. ...
What would you do (Battery Claim)? - 10/11/2008
Vehicle is towed in. Battery checks 14 CCA, but Tech forgets to put in last 4 of VIN to get battery code to print. Later, doing Out-of-vehicle test; message "Battery Unstable" keeps coming up. How would you try to claim this?
Re: PDI TIME FOR 08 G8 - 03/20/2008
DOES ANYONE KNOW WHAT THE PDI TIME FOR NEW 08 G8 IS??I THINK IT PAYS 1.3, I JUST WANTED TO MAKE SURE. ITS NOT LISTED ON THE NEW PDI TIME GUIDE.
Re: Rules Have Reasons - 04/01/2008
OMG! Thank heaven no one was hurt! I watched a car fall off of a lift a few years back. NOBODY is allowed in the vehicle higher than 1 foot off the ground. Customers absolutely are not allowed to stay in their vehicles or go into the shop unaccompanied....
Re: Rules Have Reasons - 04/01/2008
We were very lucky no one got hurt. The man who drove his vehicle into the shop told his insurance company that it was hid idea to drive his vehicle into the shop, and we tried to talk him out of it. His insurance company paid us for the alignment machine...
GOODWILL/EMPOWERMENT - 03/11/2008
I THINK I READ SOMEWHERE THAT GOODWILL ASSISTANCE IS TO BE USED FOR CUSTOMER VEHICLES ONLY AND NOT "IN STOCK" VEHICLES. CAN ANYONE DIRECT ME TO A BULLETIN OR DOCUMENT THAT MIGHT STATE THAT? I'VE ALREADY LOOKED AT 05-00-89-055B WHICH DESCRIBES DEALER...
What Would You Do? 01/08 - 02/07/2008
A customer had their vehicle in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer...
Re: What Would You Do? 01/08 - 02/22/2008
[quote] Admin: A customer had their vehicle in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed...
Re: Tire Warranty - 06/25/2008
I would say NO, you cant submit any warranty claims on vehicles beyond the 3/36 without using goodwill. They will be rejected. You can use any document (tsb or PIT) to direct the technician on the necessary repair, but it would be customer pay if the...
Re: Exterior Roof Panel - 06/10/2008
If the vehicle is still under warranty process the claim with the appropriate labor operation from the labor time guide. For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: VPP CHROME PACKAGE - 05/02/2008
IF ITS THE PACKAGE I'M THINKING OF.....FOR NEW VEHICLES/PREP, THEN I BELIEVE THIS IS PREPAID THROUGH THE PARTS ACCOUNT, AND DO NOT HAVE TO BE SUBMITTED AS A CLAIM TO GENERAL MOTORS. CHECK WITH YOUR SERVICE MGR OR PARTS MGR TO BE SURE---
Re: SUNROOF GLASS (LABOR OP ??) - 05/21/2008
In VIS, the vehicle build section states this vehicle has a "transparent removable roof panel", not a "sunroof". I looked up an opcode for the roof panel replacement for the nearest opcode.... maybe B2298: Roof Lift Off Panel Replacement will work? Also...
Cadillac CPO Limited Warranty - 05/04/2022
Cadillac Certified Pre-Owned Limited Warranty new CPO Warranty for vehicles delivered on or after March 1, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after 3/1/17. This enhanced CPO...
Major Assembly Replacements - 05/26/2021
... diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following scenarios An assembly can be repaired for less cost than...
TIRE PRESSURE MONITOR - 11/14/2007
Service tire message is displayed. Sensors need to be relearned to the vehicle, all SI's are completed. Does anybody feel this is a warranty repair or possibly customer getting the vehicle in the learning mode not understanding what they just did? If...
Remotes-Programming Labor Op - 01/02/2008
I have not been able to find a labor operation for programming remotes on the 2007 and newer vehicles. Is there one that I have missed?
Electrical intermittents - 12/14/2007
Had a new 2006 GMC Envoy in our shop for multiple electrical problems and intermittents. after checking out problems found vehicle had been struck by lightning coming through the pass outside mirror and exiting through the trailer hitch.
Forum - 09/19/2007
Most of the time at our place the S-A's run a VIS on the vehicles. That's the way it should be in my opinion. If we run it in the back following repair work it's much too late to catch open campaigns, warranty blocks or any other bad things that could...
PDI Fluid Adds - 09/19/2007
I have searched high & low for information on new vehicle prep fluid adds. I know the op code is Z6999, but WHAT is the allowable amount? How far back can I go (retroactively) to claim these? HELP!?!?!?
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...
The Sonic - 01/24/2013
Accessory wheel installations for the Sonic require the use of a new valve stem. The OEM tire may be used, but the valve stem cannot be reused when installing the new wheel. The valve stems should come in the order from the ADI and cannot be charged ...
OnStar Button Redesign in 2013 - 08/30/2012
... circle. Another change was with the OnStar button, which has switched to the telematics company's new logo that was revealed in 2010. ...
Hybrid Coverage Code Tables - 08/09/2012
Hybrid coverage code tables are available in the preface section of the LTG in SI for 2010 and current model year vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are...
Dealership Employment - 07/02/2012
In 2011 there were 933,500 people employed at US, new car and truck dealerships, a 4.6% increase from the previous year. As the number of dealerships has stabilized, the number of employees has increased. In 2011, the average new car dealership employed...
Parts Sold Over-The-Counter - 07/02/2012
... not have to be created to submit for the reimbursement. The transaction may be submitted using the new part invoice number and a VIN is optional. If the customer has the VIN with them, it should be entered with the transaction. A copy of the original...
Quick Alignment - 05/02/2012
... loaded clamps to attach targets quickly to the wheels, and pole mounted cameras to determine a vehicle's tire wear angles. Because the system is so quick, dealers may offer free, quick alignment checks for every vehicle that enters the service drive....
Accessory Trailer Hitch - 04/13/2012
... the assembly plant, the center holes used to mount the center portion of the trailer hitch to the vehicle are no longer threaded. Two u-spring nuts must now be installed at this location to complete the hitch installation. PI0710 provides the repair...
Noise from Lift Off Panel - 07/30/2013
Owners of certain 2005-2013 Chevrolet Corvette vehicles may have concerns with a snap, pop, creak, or rattle noise from the lift off roof panel while driving. Involved vehicles are equipped with removable clear or sun panel or dual removable panels. Bulletin...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... no longer manufactured after December, 2007. It was not necessary to replace the ACR2000 with the newer GE-48800, but the GE-48800 is hybrid vehicle compliant whereas the ACR2000 needed to be retrofitted if used on hybrid vehicles. The GE-48800 has no...
Chevrolet Silverado High Country - 06/19/2013
The new 2014 Silverado pickup has been redesigned, given a cowboy theme, loaded with luxury appointments and named the High Country. This new Silverado will compete with other luxury pickup trucks including the Ford F150 King Ranch. The High Country has...
Customer Enthusiasm - 06/19/2013
... system that can be affected by devices that are plugged in by the customer. When there is no vehicle defect in material or workmanship, dealers may still opt to cover the replacement of a fuse for the customer. This situation should be handled as Customer...
vSport Line - 10/01/2013
Cadillac launched the new 2014 XTS vSport model in September of this year. This will be the first product to get GM's new 410 hp, twin turbo V6 engine. The vSport version of the next generation CTS will get the same engine when it rolls out in October....
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on...
Diesel Particulate Filter Labour Operation - 09/04/2013
A new labour operation has been added to the LTG for the 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up...
2014 Cruze Diesel - 09/04/2013
It is not necessary to add DEF fluid when performing a PDI on a 2014 Cruze Diesel. The DEF tank in this particular vehicle comes pre-filled from the factory. This policy differs from the usual DEF procedure in other GM vehicles.
Warranty Policy Deviations - 10/01/2013
... the entire job card. This situation may be resolved by ensuring that no repairs are performed on a vehicle until either the customer or service management has signed the job card. Add-on not approved by service management. Article 1.6.2.14 supports...
2014 Volt - 09/04/2013
The 2014 model year Volt will be undergoing a reduction in price, starting at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships....
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... Limited Warranty U.S. Maintenance Plan labour operations and reimbursement amounts as well. This new Cadillac Certified Pre-Owned program offers the same maintenance services as the Premium Care Maintenance program, but the labour operations are different....
Global Labour Code Format - 05/14/2013
Service Agents began submitting all transactions using the new Global Labour Code format on May 7, 2013. The new labour code format must be used regardless of the job card date, except for select instances (see the Global Labour Code Exceptions article...
Same Day Repairs - 04/12/2013
... shifted to A & C strata for faster phase in. Another change will be to accelerate phase in of new model parts. Changes to wholesale dealers will include adding a service with body shop profile to ensure correct stocking recommendations for service...
2014 Chevrolet SS - 03/11/2013
The new Chevy SS will produce 415 hp and accelerate from 0 to 60 mph in about 5 seconds. This vehicle will be the brand's first V8 rear wheel drive sedan since the 1990's. The four-door SS was unveiled during the Daytona 500 at the Daytona International...
Powertrain Warranty Card - 03/11/2013
A new Powertrain Warranty Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not...
2014 Corvette - 02/26/2013
The 2014 Chevrolet Corvette was unveiled at NAIAS in Detroit, MI, in mid-January. The new model has been designed to perform better than any Vette before it, be more comfortable, and meet tight fuel economy regulations. The new model is so revolutionary...
PQC Contact Requirements - 02/26/2013
... parts restriction on the Duramax diesel engine for the 2010 Chevrolet Express and GMC Savana vehicles equipped with RPO LGH and all 2011-2013 model year vehicles equipped with RPO LGH or LMLAny component listed with a current parts restrictionA current...
Electric Motors - 12/15/2011
... be built by GM at the White Marsh, MD. Powertrain plant in early 2013. GM currently sells nine vehicles that use electric motors, all of which are built by outside suppliers. The Spark's motor is part of GM's strategy to rely on its own technology as...
Cadillac ATS - 02/07/2012
In early 2012, GM announced the all-new 2013 Cadillac ATS, a compact luxury sports sedan. The ATS has standard rear wheel drive and is equipped with Cadillac CUE (Cadillac User Experience), a comprehensive, in-vehicle user experience that merges intuitive...
TPM - 03/08/2012
Were you aware that GM has traceable files that match the identification number of the TPM with the VIN of the vehicle that it was installed on? GM is also able to take into consideration whether wheel changes took place or accessory wheels were added....
DBC Live - 01/19/2012
FAQ's & Live Chat - The new DBC Live resource is now available as a link on the GlobalConnect homepage. The new resource has a quick DBC Representative chat link and several FAQ's to answer many commonly asked questions. The site is currently spotlighting...
In 2011 there were 933,500 people employed at US, new car and truck dealerships, a 4.6% increase from the previous year. As the number of dealerships has stabilized, the number of employees has increased. In 2011, the average new car dealership employed...
Parts Sold Over-The-Counter - 07/02/2012
... not have to be created to submit for the reimbursement. The transaction may be submitted using the new part invoice number and a VIN is optional. If the customer has the VIN with them, it should be entered with the transaction. A copy of the original...
Quick Alignment - 05/02/2012
... loaded clamps to attach targets quickly to the wheels, and pole mounted cameras to determine a vehicle's tire wear angles. Because the system is so quick, dealers may offer free, quick alignment checks for every vehicle that enters the service drive....
Accessory Trailer Hitch - 04/13/2012
... the assembly plant, the center holes used to mount the center portion of the trailer hitch to the vehicle are no longer threaded. Two u-spring nuts must now be installed at this location to complete the hitch installation. PI0710 provides the repair...
Noise from Lift Off Panel - 07/30/2013
Owners of certain 2005-2013 Chevrolet Corvette vehicles may have concerns with a snap, pop, creak, or rattle noise from the lift off roof panel while driving. Involved vehicles are equipped with removable clear or sun panel or dual removable panels. Bulletin...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... no longer manufactured after December, 2007. It was not necessary to replace the ACR2000 with the newer GE-48800, but the GE-48800 is hybrid vehicle compliant whereas the ACR2000 needed to be retrofitted if used on hybrid vehicles. The GE-48800 has no...
Chevrolet Silverado High Country - 06/19/2013
The new 2014 Silverado pickup has been redesigned, given a cowboy theme, loaded with luxury appointments and named the High Country. This new Silverado will compete with other luxury pickup trucks including the Ford F150 King Ranch. The High Country has...
Customer Enthusiasm - 06/19/2013
... system that can be affected by devices that are plugged in by the customer. When there is no vehicle defect in material or workmanship, dealers may still opt to cover the replacement of a fuse for the customer. This situation should be handled as Customer...
vSport Line - 10/01/2013
Cadillac launched the new 2014 XTS vSport model in September of this year. This will be the first product to get GM's new 410 hp, twin turbo V6 engine. The vSport version of the next generation CTS will get the same engine when it rolls out in October....
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on...
Diesel Particulate Filter Labour Operation - 09/04/2013
A new labour operation has been added to the LTG for the 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up...
2014 Cruze Diesel - 09/04/2013
It is not necessary to add DEF fluid when performing a PDI on a 2014 Cruze Diesel. The DEF tank in this particular vehicle comes pre-filled from the factory. This policy differs from the usual DEF procedure in other GM vehicles.
Warranty Policy Deviations - 10/01/2013
... the entire job card. This situation may be resolved by ensuring that no repairs are performed on a vehicle until either the customer or service management has signed the job card. Add-on not approved by service management. Article 1.6.2.14 supports...
2014 Volt - 09/04/2013
The 2014 model year Volt will be undergoing a reduction in price, starting at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships....
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... Limited Warranty U.S. Maintenance Plan labour operations and reimbursement amounts as well. This new Cadillac Certified Pre-Owned program offers the same maintenance services as the Premium Care Maintenance program, but the labour operations are different....
Global Labour Code Format - 05/14/2013
Service Agents began submitting all transactions using the new Global Labour Code format on May 7, 2013. The new labour code format must be used regardless of the job card date, except for select instances (see the Global Labour Code Exceptions article...
Same Day Repairs - 04/12/2013
... shifted to A & C strata for faster phase in. Another change will be to accelerate phase in of new model parts. Changes to wholesale dealers will include adding a service with body shop profile to ensure correct stocking recommendations for service...
2014 Chevrolet SS - 03/11/2013
The new Chevy SS will produce 415 hp and accelerate from 0 to 60 mph in about 5 seconds. This vehicle will be the brand's first V8 rear wheel drive sedan since the 1990's. The four-door SS was unveiled during the Daytona 500 at the Daytona International...
Powertrain Warranty Card - 03/11/2013
A new Powertrain Warranty Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not...
2014 Corvette - 02/26/2013
The 2014 Chevrolet Corvette was unveiled at NAIAS in Detroit, MI, in mid-January. The new model has been designed to perform better than any Vette before it, be more comfortable, and meet tight fuel economy regulations. The new model is so revolutionary...
PQC Contact Requirements - 02/26/2013
... parts restriction on the Duramax diesel engine for the 2010 Chevrolet Express and GMC Savana vehicles equipped with RPO LGH and all 2011-2013 model year vehicles equipped with RPO LGH or LMLAny component listed with a current parts restrictionA current...
Electric Motors - 12/15/2011
... be built by GM at the White Marsh, MD. Powertrain plant in early 2013. GM currently sells nine vehicles that use electric motors, all of which are built by outside suppliers. The Spark's motor is part of GM's strategy to rely on its own technology as...
Cadillac ATS - 02/07/2012
In early 2012, GM announced the all-new 2013 Cadillac ATS, a compact luxury sports sedan. The ATS has standard rear wheel drive and is equipped with Cadillac CUE (Cadillac User Experience), a comprehensive, in-vehicle user experience that merges intuitive...
TPM - 03/08/2012
Were you aware that GM has traceable files that match the identification number of the TPM with the VIN of the vehicle that it was installed on? GM is also able to take into consideration whether wheel changes took place or accessory wheels were added....
DBC Live - 01/19/2012
FAQ's & Live Chat - The new DBC Live resource is now available as a link on the GlobalConnect homepage. The new resource has a quick DBC Representative chat link and several FAQ's to answer many commonly asked questions. The site is currently spotlighting...
Option C Labor Rate Increase - 01/19/2012
... C Warranty Labor Rate plan received a 3.42% warranty labour rate increase on January 1, 2012. Your new warranty labour rate must be updated in your DSP software labour rate table. The new labour rate amount must be updated to reflect the 3.42% increase....
DEF Pricing - 06/08/2011
At the end of May, GM announced that ACDelco Diesel Exhaust Fluid (DEF) will replace the GM Vehicle Care Diesel Exhaust Fluid. The ACDelco case fluid is packaged with fewer nozzles than what was packaged with the Vehicle Care product, allowing for a cost...
Personal Property Damage - 06/30/2011
... and the coat will have to be replaced, service management can reimburse the cost of purchasing a new coat as well. However, consider the age and overall condition of the coat before offering a full reimbursement. If the customer has a receipt showing...
Top 3 Rejects of the Month - 09/19/2011
... that the job card close date was entered correctly. Look for more tips on this reject in upcoming newsletter articles.1.) 807: Warranty time limit exceeded - This reject is typically associated with parts warranty claims. If you believe that you have...
Fuel Economy - 10/14/2011
Driving a fuel efficient vehicle is not the only way to save on fuel expense. Motorists can cut fuel consumption nearly in half by driving slower and less aggressively, maintaining their vehicles and avoiding congested roadways. Driver behavior can go...
Camaro Accessory Blade Spoiler - 10/14/2011
The installation of the new RS or SS emblem in association with the accessory blade spoiler kit is not included in the cost of the spoiler kit and should not be submitted as a warranty claim. The new emblem should be charged to the customer.
Buick & GMC Anniversary Service Offer - 09/19/2011
GM recently announced a new customer retention service offer to those owners that have not had their vehicle in for service for 12 months or more. The offer will include a LOF, rotation, and 27-Point inspection. As always ACDelco oil/filter products must...
Safety Recall 10351 - 12/24/2010
Power Steering Line Contact: Certain 2010-2011 Buick Lucerne vehicles equipped with a V8 engine and Cadillac DTS vehicles may have been built with the starter or alternator cable being in contact with the power steering return line. This condition could...
Customer Satisfaction Recall 09038A - 10/13/2010
... to September 30, 2011. Dealers are to reprogram the Transmission Control Module (TCM) with a new enhanced calibration. ...
Special Coverage 09186 - 10/13/2010
... of brake lamps or the continuous illumination of the brake lamps. Dealers are advised to install a new brake lamp switch assembly. The special coverage covers the condition for a period of 7 years or 100,000 miles. The condition may be caused by contamination...
Safety Recall 10023D - 10/13/2010
... Steering Motor: Certain 2005-2010 Chevrolet Cobalt, 2005-2006 Pontiac G4 and 2007-2010 Pontiac G5 vehicles equipped with electric power steering may have a condition in which a sudden loss of power steering assist could occur at any time while driving...
Special Coverage 09239 - 08/10/2010
Front and Rear Chrome Interior Door Handle Lever: Approximately 341,000 vehicles may require replacement of the front and/or rear chrome interior door handle levers if signs of peeling are present. Vehicles involved include the 2007 Cadillac Escalade,...
Customer Satisfaction Recall 09160A - 08/10/2010
... program has been extended to July 31, 2011. The recall affects certain 2009 Chevrolet Corvette ZR1 vehicles. Dealers are to replace the clutch assembly to address a potential fracture with the clutch damper spring. Approximately 290 vehicles are inv...
Emission Recall 10136 - 08/10/2010
Loss of Hybrid Function - Replace Batteries: Approximately 22,000 Chevrolet Malibu hybrid vehicles may require replacement of the hybrid batteries and a reprogram of the engine control module. The recall applies to certain 2008-2010 model year Malibu...
Emission Recall 10148 - 08/10/2010
... Dealers must reprogram the Engine Control Module on approximately 1,400 Pontiac and Chevrolet vehicles equipped with either a 2.4L 4 cylinder engine or a 2.2L 4 cylinder engine, respectively. Involved vehicles were built with a condition where a stuck...
Emission Recall 10149 - 08/10/2010
MIL May Not Illuminate for Secondary Air Injection System Faults: Approximately 5,100 Buick, Chevrolet and GMC vehicles require reprogramming of the Engine Control Module. The recall applies to certain 2006 Lucerne models equipped with a 4.6L V8 engine...
Safety Recall 10282 - 10/13/2010
... Advisory Letter: GM has issued a special announcement to owners of certain 2005-2008 Pontiac Vibe vehicles equipped with 1.8L MFI engine and a two wheel drive transmission. The announcement letter notified customers of the recall on their vehicle and...
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software...
Check the Model Year - 09/16/2010
Before contacting TAC or PQC concerning a part restriction, be sure to check the model year of the vehicle. Many part restrictions are established to include a specific time period. If the part number is restricted, but the vehicle make/ model/year are...
Upcoming Safety Recall 10282 - 09/16/2010
Engine Stall Due to PCM Failure: Approximately 200,000 Pontiac Vibe vehicles are included in this recall may have an improperly manufactured PCM. There is also an issue with components that may prematurely fail. Dealers are to inspect the production number...
Safety Recall 10018 - 09/16/2010
... housing is greater than 2.70 mm. Additionally, there has been an update to the parts section and a new labour code has been added. The recall affects all 2009-2010 Pontiac Vibe vehicles ...
Safety Recall 10426E - 02/23/2011
... Sierra. The pin, in some vehicles, was not manufactured to specification. Dealers are to install a new rear axle cross pin. The recall has been updated to announce a revision to the parts information section. A revision has also been made to step 19...
OnStar - 01/19/2011
... their safety, security and connectivity services will become available for non-GM and older GM vehicles. The service will be available through a standalone rearview mirror which will be made available this spring. This retail product will offer Automatic...
Customer Satisfaction Recall 10085D - 02/23/2011
... now supports replacement of the front seat-mounted side impact airbag connectors on all involved vehicles. Involved vehicles include the 2008 Buick Enclave, GMC Acadia and 2010 Chevrolet Malibu, Pontiac G6. ...
Customer Satisfaction Recall 10256 - 01/19/2011
... Cadillac CTS models without the Easy Key feature and 2009 Chevrolet Cobalt and Pontiac G5 vehicles. Dealers are to replace the ignition lock cylinder. Approximately 54,000 vehicles are involved. GM is notifying customers in phases of the recall due to...
... C Warranty Labor Rate plan received a 3.42% warranty labour rate increase on January 1, 2012. Your new warranty labour rate must be updated in your DSP software labour rate table. The new labour rate amount must be updated to reflect the 3.42% increase....
DEF Pricing - 06/08/2011
At the end of May, GM announced that ACDelco Diesel Exhaust Fluid (DEF) will replace the GM Vehicle Care Diesel Exhaust Fluid. The ACDelco case fluid is packaged with fewer nozzles than what was packaged with the Vehicle Care product, allowing for a cost...
Personal Property Damage - 06/30/2011
... and the coat will have to be replaced, service management can reimburse the cost of purchasing a new coat as well. However, consider the age and overall condition of the coat before offering a full reimbursement. If the customer has a receipt showing...
Top 3 Rejects of the Month - 09/19/2011
... that the job card close date was entered correctly. Look for more tips on this reject in upcoming newsletter articles.1.) 807: Warranty time limit exceeded - This reject is typically associated with parts warranty claims. If you believe that you have...
Fuel Economy - 10/14/2011
Driving a fuel efficient vehicle is not the only way to save on fuel expense. Motorists can cut fuel consumption nearly in half by driving slower and less aggressively, maintaining their vehicles and avoiding congested roadways. Driver behavior can go...
Camaro Accessory Blade Spoiler - 10/14/2011
The installation of the new RS or SS emblem in association with the accessory blade spoiler kit is not included in the cost of the spoiler kit and should not be submitted as a warranty claim. The new emblem should be charged to the customer.
Buick & GMC Anniversary Service Offer - 09/19/2011
GM recently announced a new customer retention service offer to those owners that have not had their vehicle in for service for 12 months or more. The offer will include a LOF, rotation, and 27-Point inspection. As always ACDelco oil/filter products must...
Safety Recall 10351 - 12/24/2010
Power Steering Line Contact: Certain 2010-2011 Buick Lucerne vehicles equipped with a V8 engine and Cadillac DTS vehicles may have been built with the starter or alternator cable being in contact with the power steering return line. This condition could...
Customer Satisfaction Recall 09038A - 10/13/2010
... to September 30, 2011. Dealers are to reprogram the Transmission Control Module (TCM) with a new enhanced calibration. ...
Special Coverage 09186 - 10/13/2010
... of brake lamps or the continuous illumination of the brake lamps. Dealers are advised to install a new brake lamp switch assembly. The special coverage covers the condition for a period of 7 years or 100,000 miles. The condition may be caused by contamination...
Safety Recall 10023D - 10/13/2010
... Steering Motor: Certain 2005-2010 Chevrolet Cobalt, 2005-2006 Pontiac G4 and 2007-2010 Pontiac G5 vehicles equipped with electric power steering may have a condition in which a sudden loss of power steering assist could occur at any time while driving...
Special Coverage 09239 - 08/10/2010
Front and Rear Chrome Interior Door Handle Lever: Approximately 341,000 vehicles may require replacement of the front and/or rear chrome interior door handle levers if signs of peeling are present. Vehicles involved include the 2007 Cadillac Escalade,...
Customer Satisfaction Recall 09160A - 08/10/2010
... program has been extended to July 31, 2011. The recall affects certain 2009 Chevrolet Corvette ZR1 vehicles. Dealers are to replace the clutch assembly to address a potential fracture with the clutch damper spring. Approximately 290 vehicles are inv...
Emission Recall 10136 - 08/10/2010
Loss of Hybrid Function - Replace Batteries: Approximately 22,000 Chevrolet Malibu hybrid vehicles may require replacement of the hybrid batteries and a reprogram of the engine control module. The recall applies to certain 2008-2010 model year Malibu...
Emission Recall 10148 - 08/10/2010
... Dealers must reprogram the Engine Control Module on approximately 1,400 Pontiac and Chevrolet vehicles equipped with either a 2.4L 4 cylinder engine or a 2.2L 4 cylinder engine, respectively. Involved vehicles were built with a condition where a stuck...
Emission Recall 10149 - 08/10/2010
MIL May Not Illuminate for Secondary Air Injection System Faults: Approximately 5,100 Buick, Chevrolet and GMC vehicles require reprogramming of the Engine Control Module. The recall applies to certain 2006 Lucerne models equipped with a 4.6L V8 engine...
Safety Recall 10282 - 10/13/2010
... Advisory Letter: GM has issued a special announcement to owners of certain 2005-2008 Pontiac Vibe vehicles equipped with 1.8L MFI engine and a two wheel drive transmission. The announcement letter notified customers of the recall on their vehicle and...
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software...
Check the Model Year - 09/16/2010
Before contacting TAC or PQC concerning a part restriction, be sure to check the model year of the vehicle. Many part restrictions are established to include a specific time period. If the part number is restricted, but the vehicle make/ model/year are...
Upcoming Safety Recall 10282 - 09/16/2010
Engine Stall Due to PCM Failure: Approximately 200,000 Pontiac Vibe vehicles are included in this recall may have an improperly manufactured PCM. There is also an issue with components that may prematurely fail. Dealers are to inspect the production number...
Safety Recall 10018 - 09/16/2010
... housing is greater than 2.70 mm. Additionally, there has been an update to the parts section and a new labour code has been added. The recall affects all 2009-2010 Pontiac Vibe vehicles ...
Safety Recall 10426E - 02/23/2011
... Sierra. The pin, in some vehicles, was not manufactured to specification. Dealers are to install a new rear axle cross pin. The recall has been updated to announce a revision to the parts information section. A revision has also been made to step 19...
OnStar - 01/19/2011
... their safety, security and connectivity services will become available for non-GM and older GM vehicles. The service will be available through a standalone rearview mirror which will be made available this spring. This retail product will offer Automatic...
Customer Satisfaction Recall 10085D - 02/23/2011
... now supports replacement of the front seat-mounted side impact airbag connectors on all involved vehicles. Involved vehicles include the 2008 Buick Enclave, GMC Acadia and 2010 Chevrolet Malibu, Pontiac G6. ...
Customer Satisfaction Recall 10256 - 01/19/2011
... Cadillac CTS models without the Easy Key feature and 2009 Chevrolet Cobalt and Pontiac G5 vehicles. Dealers are to replace the ignition lock cylinder. Approximately 54,000 vehicles are involved. GM is notifying customers in phases of the recall due to...
Special Policy Coverage 10335 - 01/19/2011
... Wire Harness/Replace Connectors: Approximately 124,000 Buick Enclave and GMC Acadia vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and...
Customer Satisfaction Recall 11030 - 02/23/2011
... or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration was received when the vehicles were serviced for Customer Satisfaction Program 11004. Dealers are to reprogram the BCM. The recall...
Customer Satisfaction Recall 10085C - 12/24/2010
Airbag Readiness Light/Service Airbag Message: GM has revised bulletin 10085 to add approximately 9,000 more vehicles to the recall population, including certain 2008 model year Buick Enclave and GMC Acadias. The recall also applies to certain 2010 Chevrolet...
Special Policy Coverage 10134 - 12/24/2010
Catalytic Converter Warranty Extension: Approximately 232,000 Chevrolet Malibu vehicles equipped with a 2.2L engine and Pontiac G6 vehicles equipped with a 2.4L engine will carry extended catalytic converter warranty coverage of 10/120,000. The bulletin...
Safety Recall 11094 - 04/27/2011
... condition in which the steering wheel may come loose from the steering column. Approximately 2,100 vehicles are involved in the recall. Dealers are to inspect and ensure that the steering wheel is assembled properly. While a steering wheel bolt is included...
Safety Recall 09049A - 04/12/2011
... that are registered in Alabama, Arizona, Florida, Georgia, Hawaii, Louisiana, Mississippi, Nevada, New Mexico, South Carolina, Texas and Utah. ...
Special Coverage 10335B - 04/12/2011
... Airbag Message: This special coverage has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion in the connector terminal pins...
Auto Sales on the Rise - 03/10/2011
Over the past year automakers have been trying to sell vehicles based on their quality and styling versus how much is knocked off the sticker price. The majority of the Big 3 have reduced their product offerings just enough so it is no longer necessary...
Safety Recall 10023B - 06/07/2010
... updated to include a revision to the parts information and service procedure sections. Certain vehicles that are equipped with electric power steering may have a condition in which a sudden loss of power steering assist could occur at any time. Dealers...
Brake Squeal/Squeak Noise - 06/07/2010
... HHR SS may express concern with an occasional brake squeal, squeak or other noise heard with the vehicle's performance braking system. Dealers are to inform the customer that this is a normal characteristic of the vehicle's high performance braking system....
A Little Automotive Humor - 06/07/2010
... car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts and you make the really big money?"The surgeon smiled and answered, "Yea, but try doing it with the engine still runnin...
Safety Recall 10088A - 07/02/2010
Hood Louver Separation: Approximately 162,000 vehicles may have a condition in which the integral clip tabs on the hood louver may fracture, causing the hood louver to lose its retention mechanism. Involved vehicle include the 2006-2010 Hummer H3 and...
Safety Recall 10091B: - 07/02/2010
... Low Resistance Short: Certain 2010 Chevrolet Express and 2010 GMC Savana 2500/3500/4500 series vehicles may have a condition in which the generator may develop a low resistance short within the voltage regulator. Dealers are to inspect and, if necessary,...
Safety Recall 10093A: - 07/02/2010
... has been updated to reflect a classification change to Safety Recall. Certain 2010 Cadillac SRX vehicles equipped with a HFV6 Turbocharged 2.8L engine may require reprogramming of the engine control module (ECM). A pre-ignition condition may develop...
Global Warranty - Data Entry Tips - 02/04/2010
... VIN's (or system generated VIN's) are not to be submitted. Transactions that are submitted on vehicles that are 10 model years or older must be indicated as Non-GM vehicles and require wholesale authorization to override the error. Decimal points....
Analyzing Warranty Parts - 02/04/2010
... get damaged in shipment to the WPC. Do not remove pieces from the part sent back and DON'T send a new part. Clearly mark or circle the area of concern on the part with a paint pen for easy identification of the defect.Thorough job card documentation...
Noncompliance Recall 09298C - 04/13/2010
... panels) at the dealership. Tools will be issued to dealers based on the volume of assigned vehicles. The recall involves certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Dealers are to replace or reprogram the computer module in the center instrument...
Noncompliance Recall 10012 - 04/13/2010
HVAC Control Knob Fracture: Approximately 9,000 vehicles are involved in the recall that addresses the possibility that the heating, ventilation, and air conditioning (HVAC) control knobs may fracture and spin on the control shaft. The dealer is to replace...
Safety Recall 09226A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: Recall bulletin has been revised to include additional vehicles. A fuel leak condition may exist in certain Chevrolet Cobalt and Pontiac G5 vehicles. Dealers are to inspect and if necessary replace...
Safety Recall 10118 - 05/12/2010
Service Active Handling System Message in the Driver Information Center: Owners of certain 2005-2006 Chevrolet Corvette vehicles equipped with a tilt and telescoping steering column may require inspection of the wire connection in the steering column...
Safety Recall 09230 - 05/12/2010
... roof panel fit, roof panel movement or a water leak in the headliner. Dealers are to install a new design roof panel. The recall applies to certain 2005-2007 Chevrolet Corvette models with a removable roof and 2006-2007 Corvette Z06 models. ...
Safety Recall 10091A - 05/12/2010
Voltage Regulator Internal Low Resistance Short: Certain 2010 Chevrolet Express and GMC Savana 2500/3500/4500 series vehicles equipped with a 145 amp generator may have a condition in which the generator may develop a low resistance short within the voltage...
Transaction Type - 04/13/2010
The most commonly used transaction type is a Regular Vehicle Transaction (ZREG). This type is used during the normal warranty period of the vehicle and no special processing is required. ZREG is the appropriate type for a special policy repair.
Safety Recall 08244A - 01/06/2010
... a claim. The recall applies to certain 2008 Chevrolet 1500 AWD Express and GMC 1500 AWD Savanna vehicles. Some of the vehicles may have transfer cases that were manufactured with an incorrect part that can cause early failure of the chain drive. Dealers...
Upcoming Noncompliance Recall 09298 - 01/06/2010
Instrument Panel Software: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles may require replacement of the center instrument panel. Approximately 59,000 vehicles are involved. Software in the panel may cause the HVAC, defrost and radio controls...
... Wire Harness/Replace Connectors: Approximately 124,000 Buick Enclave and GMC Acadia vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and...
Customer Satisfaction Recall 11030 - 02/23/2011
... or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration was received when the vehicles were serviced for Customer Satisfaction Program 11004. Dealers are to reprogram the BCM. The recall...
Customer Satisfaction Recall 10085C - 12/24/2010
Airbag Readiness Light/Service Airbag Message: GM has revised bulletin 10085 to add approximately 9,000 more vehicles to the recall population, including certain 2008 model year Buick Enclave and GMC Acadias. The recall also applies to certain 2010 Chevrolet...
Special Policy Coverage 10134 - 12/24/2010
Catalytic Converter Warranty Extension: Approximately 232,000 Chevrolet Malibu vehicles equipped with a 2.2L engine and Pontiac G6 vehicles equipped with a 2.4L engine will carry extended catalytic converter warranty coverage of 10/120,000. The bulletin...
Safety Recall 11094 - 04/27/2011
... condition in which the steering wheel may come loose from the steering column. Approximately 2,100 vehicles are involved in the recall. Dealers are to inspect and ensure that the steering wheel is assembled properly. While a steering wheel bolt is included...
Safety Recall 09049A - 04/12/2011
... that are registered in Alabama, Arizona, Florida, Georgia, Hawaii, Louisiana, Mississippi, Nevada, New Mexico, South Carolina, Texas and Utah. ...
Special Coverage 10335B - 04/12/2011
... Airbag Message: This special coverage has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion in the connector terminal pins...
Auto Sales on the Rise - 03/10/2011
Over the past year automakers have been trying to sell vehicles based on their quality and styling versus how much is knocked off the sticker price. The majority of the Big 3 have reduced their product offerings just enough so it is no longer necessary...
Safety Recall 10023B - 06/07/2010
... updated to include a revision to the parts information and service procedure sections. Certain vehicles that are equipped with electric power steering may have a condition in which a sudden loss of power steering assist could occur at any time. Dealers...
Brake Squeal/Squeak Noise - 06/07/2010
... HHR SS may express concern with an occasional brake squeal, squeak or other noise heard with the vehicle's performance braking system. Dealers are to inform the customer that this is a normal characteristic of the vehicle's high performance braking system....
A Little Automotive Humor - 06/07/2010
... car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts and you make the really big money?"The surgeon smiled and answered, "Yea, but try doing it with the engine still runnin...
Safety Recall 10088A - 07/02/2010
Hood Louver Separation: Approximately 162,000 vehicles may have a condition in which the integral clip tabs on the hood louver may fracture, causing the hood louver to lose its retention mechanism. Involved vehicle include the 2006-2010 Hummer H3 and...
Safety Recall 10091B: - 07/02/2010
... Low Resistance Short: Certain 2010 Chevrolet Express and 2010 GMC Savana 2500/3500/4500 series vehicles may have a condition in which the generator may develop a low resistance short within the voltage regulator. Dealers are to inspect and, if necessary,...
Safety Recall 10093A: - 07/02/2010
... has been updated to reflect a classification change to Safety Recall. Certain 2010 Cadillac SRX vehicles equipped with a HFV6 Turbocharged 2.8L engine may require reprogramming of the engine control module (ECM). A pre-ignition condition may develop...
Global Warranty - Data Entry Tips - 02/04/2010
... VIN's (or system generated VIN's) are not to be submitted. Transactions that are submitted on vehicles that are 10 model years or older must be indicated as Non-GM vehicles and require wholesale authorization to override the error. Decimal points....
Analyzing Warranty Parts - 02/04/2010
... get damaged in shipment to the WPC. Do not remove pieces from the part sent back and DON'T send a new part. Clearly mark or circle the area of concern on the part with a paint pen for easy identification of the defect.Thorough job card documentation...
Noncompliance Recall 09298C - 04/13/2010
... panels) at the dealership. Tools will be issued to dealers based on the volume of assigned vehicles. The recall involves certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Dealers are to replace or reprogram the computer module in the center instrument...
Noncompliance Recall 10012 - 04/13/2010
HVAC Control Knob Fracture: Approximately 9,000 vehicles are involved in the recall that addresses the possibility that the heating, ventilation, and air conditioning (HVAC) control knobs may fracture and spin on the control shaft. The dealer is to replace...
Safety Recall 09226A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: Recall bulletin has been revised to include additional vehicles. A fuel leak condition may exist in certain Chevrolet Cobalt and Pontiac G5 vehicles. Dealers are to inspect and if necessary replace...
Safety Recall 10118 - 05/12/2010
Service Active Handling System Message in the Driver Information Center: Owners of certain 2005-2006 Chevrolet Corvette vehicles equipped with a tilt and telescoping steering column may require inspection of the wire connection in the steering column...
Safety Recall 09230 - 05/12/2010
... roof panel fit, roof panel movement or a water leak in the headliner. Dealers are to install a new design roof panel. The recall applies to certain 2005-2007 Chevrolet Corvette models with a removable roof and 2006-2007 Corvette Z06 models. ...
Safety Recall 10091A - 05/12/2010
Voltage Regulator Internal Low Resistance Short: Certain 2010 Chevrolet Express and GMC Savana 2500/3500/4500 series vehicles equipped with a 145 amp generator may have a condition in which the generator may develop a low resistance short within the voltage...
Transaction Type - 04/13/2010
The most commonly used transaction type is a Regular Vehicle Transaction (ZREG). This type is used during the normal warranty period of the vehicle and no special processing is required. ZREG is the appropriate type for a special policy repair.
Safety Recall 08244A - 01/06/2010
... a claim. The recall applies to certain 2008 Chevrolet 1500 AWD Express and GMC 1500 AWD Savanna vehicles. Some of the vehicles may have transfer cases that were manufactured with an incorrect part that can cause early failure of the chain drive. Dealers...
Upcoming Noncompliance Recall 09298 - 01/06/2010
Instrument Panel Software: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles may require replacement of the center instrument panel. Approximately 59,000 vehicles are involved. Software in the panel may cause the HVAC, defrost and radio controls...
Warranty Management Workshop 2010 - 01/06/2010
... are in the process of scheduling our workshops for 2010 and I am looking forward to meeting more new people as well as rekindling the long time relationships with those who attend our workshop every year. While we update our workshop information when...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Global Warranty Management User Manual - 01/06/2010
... assistance in the processing of warranty claims and provides business information about the new GWM system.The manual is found within the Library tab of GlobalConnect within the Service Operations folder of the Service category. It is in a searchable...
Components and Systems - 01/06/2010
Claims administration is a daily challenge and those new to the profession can often feel overwhelmed with the vast amount of information to learn and retain. Adding to the challenge is that many warranty administrators do not have a strong technical...
From the Desk of a Service Manager - 05/12/2010
... the manager is still working to shrink staff, maintain training and professionalism, learn other (new) skills and be sure that the customer comes back!Some lucky service manager's have had the wonderful opportunity to take on the role of warranty administrator...
Global Warranty Tips - 03/11/2010
... utilize Google Maps to determine the distance from the tow location to the dealership.Rental vehicle expense is accounted for in the net item section with the warranty repair transaction. Included with the transaction is the rental amount, rental VIN,...
Watch those recalls - 11/18/2010
In recent months there seems to have been an increase in the number of updated (and new) recalls that service departments can encounter. The continual updates and additions require both the service department and the warranty administrator to stay on...
Customer Reimbursement - 06/30/2011
A seemingly satisfied, just out of warranty, customer has just paid and picked up their vehicle after a customer pay service repair. After leaving the dealership, the customer has the opportunity to think about the repair, the expense associated with...
Technician Time Recording - 06/08/2011
... and payroll records. All technicians' payroll records must reflect the actual time and date the vehicle was worked on. Clocking on and off on a job card, electronically or physically, for each vehicle a technician works on is the only way to fully comply...
Coverage Code Tables - 08/09/2011
... the labour operation in one of the Coverage Tables in SI. These tables can be found by entering vehicle information on the main SI page, clicking on Next, selecting Labour Time Guide and then search using the term "Coverage Codes". The...
Repairs that Overlap - 02/07/2012
... 2011, is meant to convey the message that if there is overlap when making separate repairs to a vehicle, the technician may not be paid full time for each operation. As a warranty administrator, determining when, how much to reduce, and what repairs...
A Pending Debit - 12/15/2011
... for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years. Bulletin 99-00-89-019I, however, has recently been updated. After...
Top Reject of the Month - 12/15/2011
Odometer Reading Submitted Exceeds the Vehicle Warranty Distance LimitA transaction for a 2008 Chevrolet Silverado 2500 4WD vehicle with just over 62,000 miles has rejected for an out of warranty issue. The warranty administrator can easily correct this...
Recall Tip - 04/12/2013
... side door lock window switch. If the switches do not operate as designed, dealers are to install a new door module. The part that is listed on the second page of the recall bulletin is the necessary part for the repair procedure. Parts InformationPart...
Technician Time Documentation - 10/01/2013
... the repair is complete, or interrupted, clock off on stub 1. Clock on stub 2 when starting on a new repair or clocking back onto the previously interrupted repair. Continue with this process for each repair throughout the day. Once a stub has been completed,...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... is not immediately in stock or going to lunch, they must clock off. If they begin work on another vehicle, they must clock on that job card. The rules are that a technician may only be working and clocked on to one vehicle job card at a time. It...
ZSET Transaction - 03/08/2012
... of any GM supported option or accessory by a Service Agent before or after the retail sale of the vehicle to the customer.This zero dollar transaction will add the accessory to the vehicle build. This becomes very important when a Service Agent installed...
Going With the Flow Chart - 03/08/2012
... the warranty administrator and service advisors in some dealerships have been known to repair a vehicle or two now and then. Our flow chart is designed to point out processes for the service advisor, technician, and warranty administrator that must be...
Empowerment: - 06/06/2012
... out of warranty time and mileage increases, GM's participation should decrease.Chevrolet and GMC vehicles with an aftermarket service contract will require DMA pre-approval beginning with the 4th year in-service based on the warranty start date. Buick...
Maintenance Offers - 08/09/2012
GM Card Route One Program: New card members receive two maintenance certificates that include a complimentary lube, oil and filter, four-tire rotation and a 27-point vehicle inspection.A ZSSP transaction is submitted for reimbursement for the maintenance...
Service Programming System Warranty Transactions - 08/30/2012
Module reprogramming with new or updated software and/or calibration files is a common repair given that today's vehicles contain a great deal of modules. Bulletin 06-08-47-001I provided an update to the warranty information section and an added reference...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
Reject of the Month - 12/18/2012
... technician performed the repair, documenting the appropriate recall. After receiving a reject for vehicle not compatible with labour code (903), the warranty administrator reviewed all of the normal details associated with the cut and dry recall. Secondarily,...
PDI Audit - 09/19/2007
... must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles in inventory, service management is to sign the repair order authorizing the work prior to repair....
Open Repair Orders - 09/25/2007
The only time the repair order should be kept open is when the vehicle remains in the shop, i.e.odometer replacement, car cannot be driven, or if driving the vehicle will cause further damage. The Dealer Policy Manual does state that the claim must...
... are in the process of scheduling our workshops for 2010 and I am looking forward to meeting more new people as well as rekindling the long time relationships with those who attend our workshop every year. While we update our workshop information when...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Global Warranty Management User Manual - 01/06/2010
... assistance in the processing of warranty claims and provides business information about the new GWM system.The manual is found within the Library tab of GlobalConnect within the Service Operations folder of the Service category. It is in a searchable...
Components and Systems - 01/06/2010
Claims administration is a daily challenge and those new to the profession can often feel overwhelmed with the vast amount of information to learn and retain. Adding to the challenge is that many warranty administrators do not have a strong technical...
From the Desk of a Service Manager - 05/12/2010
... the manager is still working to shrink staff, maintain training and professionalism, learn other (new) skills and be sure that the customer comes back!Some lucky service manager's have had the wonderful opportunity to take on the role of warranty administrator...
Global Warranty Tips - 03/11/2010
... utilize Google Maps to determine the distance from the tow location to the dealership.Rental vehicle expense is accounted for in the net item section with the warranty repair transaction. Included with the transaction is the rental amount, rental VIN,...
Watch those recalls - 11/18/2010
In recent months there seems to have been an increase in the number of updated (and new) recalls that service departments can encounter. The continual updates and additions require both the service department and the warranty administrator to stay on...
Customer Reimbursement - 06/30/2011
A seemingly satisfied, just out of warranty, customer has just paid and picked up their vehicle after a customer pay service repair. After leaving the dealership, the customer has the opportunity to think about the repair, the expense associated with...
Technician Time Recording - 06/08/2011
... and payroll records. All technicians' payroll records must reflect the actual time and date the vehicle was worked on. Clocking on and off on a job card, electronically or physically, for each vehicle a technician works on is the only way to fully comply...
Coverage Code Tables - 08/09/2011
... the labour operation in one of the Coverage Tables in SI. These tables can be found by entering vehicle information on the main SI page, clicking on Next, selecting Labour Time Guide and then search using the term "Coverage Codes". The...
Repairs that Overlap - 02/07/2012
... 2011, is meant to convey the message that if there is overlap when making separate repairs to a vehicle, the technician may not be paid full time for each operation. As a warranty administrator, determining when, how much to reduce, and what repairs...
A Pending Debit - 12/15/2011
... for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years. Bulletin 99-00-89-019I, however, has recently been updated. After...
Top Reject of the Month - 12/15/2011
Odometer Reading Submitted Exceeds the Vehicle Warranty Distance LimitA transaction for a 2008 Chevrolet Silverado 2500 4WD vehicle with just over 62,000 miles has rejected for an out of warranty issue. The warranty administrator can easily correct this...
Recall Tip - 04/12/2013
... side door lock window switch. If the switches do not operate as designed, dealers are to install a new door module. The part that is listed on the second page of the recall bulletin is the necessary part for the repair procedure. Parts InformationPart...
Technician Time Documentation - 10/01/2013
... the repair is complete, or interrupted, clock off on stub 1. Clock on stub 2 when starting on a new repair or clocking back onto the previously interrupted repair. Continue with this process for each repair throughout the day. Once a stub has been completed,...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... is not immediately in stock or going to lunch, they must clock off. If they begin work on another vehicle, they must clock on that job card. The rules are that a technician may only be working and clocked on to one vehicle job card at a time. It...
ZSET Transaction - 03/08/2012
... of any GM supported option or accessory by a Service Agent before or after the retail sale of the vehicle to the customer.This zero dollar transaction will add the accessory to the vehicle build. This becomes very important when a Service Agent installed...
Going With the Flow Chart - 03/08/2012
... the warranty administrator and service advisors in some dealerships have been known to repair a vehicle or two now and then. Our flow chart is designed to point out processes for the service advisor, technician, and warranty administrator that must be...
Empowerment: - 06/06/2012
... out of warranty time and mileage increases, GM's participation should decrease.Chevrolet and GMC vehicles with an aftermarket service contract will require DMA pre-approval beginning with the 4th year in-service based on the warranty start date. Buick...
Maintenance Offers - 08/09/2012
GM Card Route One Program: New card members receive two maintenance certificates that include a complimentary lube, oil and filter, four-tire rotation and a 27-point vehicle inspection.A ZSSP transaction is submitted for reimbursement for the maintenance...
Service Programming System Warranty Transactions - 08/30/2012
Module reprogramming with new or updated software and/or calibration files is a common repair given that today's vehicles contain a great deal of modules. Bulletin 06-08-47-001I provided an update to the warranty information section and an added reference...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
Reject of the Month - 12/18/2012
... technician performed the repair, documenting the appropriate recall. After receiving a reject for vehicle not compatible with labour code (903), the warranty administrator reviewed all of the normal details associated with the cut and dry recall. Secondarily,...
PDI Audit - 09/19/2007
... must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles in inventory, service management is to sign the repair order authorizing the work prior to repair....
Open Repair Orders - 09/25/2007
The only time the repair order should be kept open is when the vehicle remains in the shop, i.e.odometer replacement, car cannot be driven, or if driving the vehicle will cause further damage. The Dealer Policy Manual does state that the claim must...
The Rooster's Crow - 12/27/2007
... the vehicle, and bring it back if he continued to have problems with roosters crowing, but we knew of nothing in the vehicle that would cause this condition. The next day like clockwork, the man was back, and even more irritated. He informed us that...
Parts Department and Warranty Compliance - 04/13/2022
... program is intended to increase customer satisfaction and is only applicable during the New Vehicle Limited Warranty period. Parts expediting is not eligible for dealership owned vehicles or for parts and accessories replacement part warranties (ZPTI/ZPTC). When...
Customer Purchased Parts and Accessories - 04/02/2020
... ZPTC is used for over-the-counter part warranties. Parts that are installed during any applicable New Vehicle Limited Warranty or 100% policy are covered for parts and labor for the balance of the applicable portion of the New Vehicle Limited Warranty but...
Diesel Exhaust Fluid - 08/15/2017
... tank must be maintained DEF is required in all light duty diesel trucks built after 2010. During new vehicle prep, the vehicle's fluid levels are checked and topped off as necessary. A PDI transaction is generated and submitted with labor operation 0590052...
Cadillac Maintenance - 06/15/2023
The Cadillac First Maintenance Visit Program provides 2019-22 model year vehicles with one covered maintenance visit during the first year of ownership. For the 2023 model year and beyond, vehicles are covered with one service within the first 18 months...
Maintenance Programs - 02/13/2024
... are intended to help your dealership create customer loyalty. When a customer brings their GM vehicle back to their selling dealership for their maintenance needs it substantially increases the chance that they will repurchase from your dealership. The...
Hello Members - 09/19/2007
Welcome to our new Warranty Community Forum designed exclusively for Warranty Administration Program members! We are excited about the new forum but we need your help to get it started! Please select one of the new forum categories to ask questions,...
Re: HELP - 05/01/2008
1 - ARTICLE 1 1.1 - General Motors Warranties 1.1.1 - 2008 GM New Vehicle Limited Warranties 1.1.1.1 - 2008 General Motors Corporation New Car, Light Duty Truck and Medium Duty Truck Limited Warranty
Re: California Seletc Component Coverage - 07/08/2008
... Federal Emission Warranty E1 Select California Emission Related Components NA 7/70 on vehicles with GVW < 14,000#s NA E2 Select Federal/California Emission Related Components 8/80 on vehicles with GVW < 8,500#s 8/80 on vehicles with GVW <...
Little Tiggers - 12/09/2008
... who drives a Trailblazer equipped with Onstar, lives 25 miles north of us out in the country. Her vehicle had been parked in a barn on her property. The Service Engine Soon light came on, and Onstar contacted her to bring the vehicle to the dealership...
Re: Same RO, 2 repair attempts - 03/04/2009
... the U.S. have adopted consumer protection legislation (known as Lemon Laws) which provide vehicle owners with recourse against dealers and manufacturers for repeat repairs and/or the lack of use of the vehicle over an extended period because of the repairs. •...
Re: CUSTOMERS SIGNATURES - 01/20/2009
... for sure, but here's what the company lawyers have told our owners. If the dealership works on a vehicle, completes a repair but fails to get the customer signature on the hard copy giving us permission to do the work, the customer isn't legally required...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... account 231/237, for the replacement vehicle when it becomes necessary to trade a customer into a new GM vehicle. Account 231/237 represents the net-net invoice (for Saab, net amount). Dealer gets 125% of their advertising monies back from the GM Individual...
Re: What constitutes tampering? - 01/06/2011
... but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured...
Dexos Oil - 12/22/2010
FYI: All 2011 vehicles are required to use engine oil with the dexos certification mark on the container. They are filled at the factory with dexos-approved engine oil. The 2011 owner's manual states- "Notice: Use only engine oil that is approved to...
Re: Do you check.....? - 02/25/2011
[quote] hkchevy1: Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this....
Service Call - 11/21/2011
... that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence & he checks the battery, no problem found & jump starts the vehicle, and is done. Tech returns to vehicle...
Information on VISS - 06/06/2012
... I attempted to submit a goodwill claim (she was out by 240 miles), the claim rejected stating the vehicle has an Aftermarket Non-GM warranty. I contacted the customer who states she does not and never has had an extended warranty. I called DBC and...
Re: CURIOUS ABOUT PAY - 01/25/2012
... Volvo, Suzuki) and went from part time (for about 15 years)to full time one year ago. I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked what I felt I should get when coming back full time so I said I...
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
... week, had tracking AND signed verification. They debited the claim and said that the person in receiving signs for the whole truck and can't possibly sign for each part individually. I really don't know how that would be our dealership's fault, so...
REYNOLDS-DMS BATCH VS DMS INTERACTIVE - 03/09/2010
(DAY 2 ON GLOBAL)... CLARIFICATION NEEDED ---- IF WE WERE SUBMITTING THRU REYNOLDS-DMS BATCHING OVERNIGHT, THEN RECEIVING A CM EVERY TUES-FRI CAN I: TRANSMIT THRU DMS INTERACTIVE (WHICH IS NICE FOR THE IMMEDIATE RESPONCE) & WILL THEY SHOW ON A CREDIT...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Global Warranty Mgmt access FIX - 09/25/2009
They now have a fix for any of you who are receiving this message while attempting to access Global warranty Mgmt. through the Global Connect web site. "Unexpected authentication challenge". Contact the HELP desk at 888-337-1010 and reference case...
Re: wpc part not sent back - 06/23/2015
... Management system. If no WPC return request is received within 24 hours of the Service Agent receiving a GWM Transaction Summary Report showing credit, the specified core part must be shipped to the CCA Core Return Center within 21 days. Therefore,...
Re: Admin allowance times.... Whats your process? - 06/22/2014
... What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems...
... the vehicle, and bring it back if he continued to have problems with roosters crowing, but we knew of nothing in the vehicle that would cause this condition. The next day like clockwork, the man was back, and even more irritated. He informed us that...
Parts Department and Warranty Compliance - 04/13/2022
... program is intended to increase customer satisfaction and is only applicable during the New Vehicle Limited Warranty period. Parts expediting is not eligible for dealership owned vehicles or for parts and accessories replacement part warranties (ZPTI/ZPTC). When...
Customer Purchased Parts and Accessories - 04/02/2020
... ZPTC is used for over-the-counter part warranties. Parts that are installed during any applicable New Vehicle Limited Warranty or 100% policy are covered for parts and labor for the balance of the applicable portion of the New Vehicle Limited Warranty but...
Diesel Exhaust Fluid - 08/15/2017
... tank must be maintained DEF is required in all light duty diesel trucks built after 2010. During new vehicle prep, the vehicle's fluid levels are checked and topped off as necessary. A PDI transaction is generated and submitted with labor operation 0590052...
Cadillac Maintenance - 06/15/2023
The Cadillac First Maintenance Visit Program provides 2019-22 model year vehicles with one covered maintenance visit during the first year of ownership. For the 2023 model year and beyond, vehicles are covered with one service within the first 18 months...
Maintenance Programs - 02/13/2024
... are intended to help your dealership create customer loyalty. When a customer brings their GM vehicle back to their selling dealership for their maintenance needs it substantially increases the chance that they will repurchase from your dealership. The...
Hello Members - 09/19/2007
Welcome to our new Warranty Community Forum designed exclusively for Warranty Administration Program members! We are excited about the new forum but we need your help to get it started! Please select one of the new forum categories to ask questions,...
Re: HELP - 05/01/2008
1 - ARTICLE 1 1.1 - General Motors Warranties 1.1.1 - 2008 GM New Vehicle Limited Warranties 1.1.1.1 - 2008 General Motors Corporation New Car, Light Duty Truck and Medium Duty Truck Limited Warranty
Re: California Seletc Component Coverage - 07/08/2008
... Federal Emission Warranty E1 Select California Emission Related Components NA 7/70 on vehicles with GVW < 14,000#s NA E2 Select Federal/California Emission Related Components 8/80 on vehicles with GVW < 8,500#s 8/80 on vehicles with GVW <...
Little Tiggers - 12/09/2008
... who drives a Trailblazer equipped with Onstar, lives 25 miles north of us out in the country. Her vehicle had been parked in a barn on her property. The Service Engine Soon light came on, and Onstar contacted her to bring the vehicle to the dealership...
Re: Same RO, 2 repair attempts - 03/04/2009
... the U.S. have adopted consumer protection legislation (known as Lemon Laws) which provide vehicle owners with recourse against dealers and manufacturers for repeat repairs and/or the lack of use of the vehicle over an extended period because of the repairs. •...
Re: CUSTOMERS SIGNATURES - 01/20/2009
... for sure, but here's what the company lawyers have told our owners. If the dealership works on a vehicle, completes a repair but fails to get the customer signature on the hard copy giving us permission to do the work, the customer isn't legally required...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... account 231/237, for the replacement vehicle when it becomes necessary to trade a customer into a new GM vehicle. Account 231/237 represents the net-net invoice (for Saab, net amount). Dealer gets 125% of their advertising monies back from the GM Individual...
Re: What constitutes tampering? - 01/06/2011
... but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured...
Dexos Oil - 12/22/2010
FYI: All 2011 vehicles are required to use engine oil with the dexos certification mark on the container. They are filled at the factory with dexos-approved engine oil. The 2011 owner's manual states- "Notice: Use only engine oil that is approved to...
Re: Do you check.....? - 02/25/2011
[quote] hkchevy1: Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this....
Service Call - 11/21/2011
... that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence & he checks the battery, no problem found & jump starts the vehicle, and is done. Tech returns to vehicle...
Information on VISS - 06/06/2012
... I attempted to submit a goodwill claim (she was out by 240 miles), the claim rejected stating the vehicle has an Aftermarket Non-GM warranty. I contacted the customer who states she does not and never has had an extended warranty. I called DBC and...
Re: CURIOUS ABOUT PAY - 01/25/2012
... Volvo, Suzuki) and went from part time (for about 15 years)to full time one year ago. I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked what I felt I should get when coming back full time so I said I...
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
... week, had tracking AND signed verification. They debited the claim and said that the person in receiving signs for the whole truck and can't possibly sign for each part individually. I really don't know how that would be our dealership's fault, so...
REYNOLDS-DMS BATCH VS DMS INTERACTIVE - 03/09/2010
(DAY 2 ON GLOBAL)... CLARIFICATION NEEDED ---- IF WE WERE SUBMITTING THRU REYNOLDS-DMS BATCHING OVERNIGHT, THEN RECEIVING A CM EVERY TUES-FRI CAN I: TRANSMIT THRU DMS INTERACTIVE (WHICH IS NICE FOR THE IMMEDIATE RESPONCE) & WILL THEY SHOW ON A CREDIT...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Global Warranty Mgmt access FIX - 09/25/2009
They now have a fix for any of you who are receiving this message while attempting to access Global warranty Mgmt. through the Global Connect web site. "Unexpected authentication challenge". Contact the HELP desk at 888-337-1010 and reference case...
Re: wpc part not sent back - 06/23/2015
... Management system. If no WPC return request is received within 24 hours of the Service Agent receiving a GWM Transaction Summary Report showing credit, the specified core part must be shipped to the CCA Core Return Center within 21 days. Therefore,...
Re: Admin allowance times.... Whats your process? - 06/22/2014
... What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems...
What Would You Do - 01/14 - 01/10/2014
... for a fuel pump replacement on a 2012 Chevrolet Impala. The vehicle is still within the new vehicle bumper-to-bumper time and mileage parameters, with just over 15,000 miles. The claim contained the fuel pump and the appropriate labour for the fuel...
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
I have only been at my current dealer for almost a year and I am typically pretty detail oriented. We got a new service manager recently who wants to challenge me whenever I tell him I need more information from the technicans. I had a Job Card that...
Re: Aftermarket Warranty Block - 08/15/2013
It may be helpful to refer to the July 2012 edition of the Warranty News, the "Reject of the Month" article. Archived newsletter articles may be found within the News Tab of the Member's Area. Kristen/jlwarranty
Re: Parts warranty on a Policy transaction - 04/11/2013
... on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell...
Re: Complaint Codes - 01/15/2013
[quote] jami20886: Is anyone else having issues with the new codes? I have had two claims one being a suspension issue and the other being a steering issue, and I'm not quite sure if there is an ADP issue or a Global issue. When entering through ADP...
Forum - 03/23/2017
... need to replace the radiator. We have to order the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added operation...
Forum - 01/23/2017
... of all, my service manager took the request very well and appreciated that after 5 years of not receiving a raise and that being told that .50/hour was going to be my raise this year had me quite upset and he was glad that I voiced my frustration. ...
What Would You Do - 11/16 - 10/26/2016
The owner of a 2012 Cadillac SRX took advantage of the Cadillac Roadside Assistance Program when the vehicle ran out of fuel. The program is designed to provide an exceptional customer experience in the form of minor repairs or the coordination of towing...
Re: GMPP Smart Protection - 07/07/2016
GMPP Smart Protection is only available to customers that lease a new GM vehicle from a GM dealership. Smart Protection offers the same coverage as Major Guard - covering over 7,400 components on the leased vehicle (engine, transmission, safety systems,...
What Would You Do - 08/16 - 07/28/2016
A 2015 Chevrolet Silverado is at the dealership service department to address a concern with a vibration in the vehicle and the center console shaking, at times, between 75-80 mph. The vehicle has approximately 1,500 miles on the odometer. Since the...
Forum - 06/12/2019
To follow up on this inquiry: After reviewing IVH with the VIN, it was found that while the vehicle was equipped with RPO UF2, it was also equipped with RPO CGN, therefore the add time to install the cargo lamp did not apply. The transaction...
Forum - 05/29/2019
Refer to Transportation, Vehicle Storage, and PDI Policy Article 1.1.6: Missing parts due to theft or vandalism, should be documented on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC...
Forum - 12/11/2019
... To: section is that you don't have any of your co-workers set up with their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the top of the page, (it'll say Candy's...
Forum - 11/05/2019
Please look for our new "Courtesy Transportation" online training video which will be out soon! In the meantime, service agents may submit for actual rental expenses up to a max of $38/day when a GM vehicle is rented from a preferred rental agency. (e.g....
Forum - 11/14/2019
Required Field Actions (Recalls) may be performed regardless of vehicle speedometer and IVH conversion. Service Agents should offer and encourage speedometer conversions, however, completion of a Required Field Action must not be denied if the customer...
Forum - 03/08/2019
Our process is as follows: When the customer is put in the vehicle two copies of the contract are printed. One for the client and one is attached to the job card. When the vehicle is returned the advisor checks in the vehicle and I use OnTrac to print...
Forum - 12/18/2018
UPDATE: As of 2019, vehicles will receive ONE maintenance to include an oil change, tire rotation and multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional...
Forum - 01/10/2019
... cards should contain repairs for defects in materials or workmanship that would be covered under a new vehicle warranty if the vehicle met the time/mileage parameters of the NVW. The C/P job cards used in the analysis need to reflect the actual labor...
Forum - 11/27/2018
Need more information. What is the vehicle warranty period? What is the mileage? How far out of warranty is the vehicle? Do NOT reopen the jobcard. You need to find out why all parts were replaced. The customer is experiencing "sticker...
Giant Claim- Need help! - 10/03/2017
Ok here we go,So I've got a big claim for a vehicle that I'm not quite sure how to even submit at this point.Here's what we got, the vehicle is a 2012 Chevy Silverado, the customer brought it in because the truck kept stalling all the time. Our tech that...
Forum - 07/18/2017
... require GM Authorization from the Warranty Support Center (WSC): Transactions on any model year vehicles with 250♦miles (400♦km) or less – including both in-stock and delivered vehicles. Dealers must include supporting documentation...
What Would You Do - 12/17 - 11/21/2017
... that it was not necessary to submit with Customer Enthusiasm, as the vehicle was within the New Vehicle Limited Bumper-to-Bumper Warranty. The dealer was also instructed to provide additional detail on why, or how, the wheels became pitted and began...
What Would You Do - 01/18 - 12/27/2017
... exchange unit to the dealership. Once the technician began the installation process for the new engine, the service manager indicated his authorization for the Straight Time repair. The bulletin provided the engine replacement labor operation and...
Forum - 01/05/2018
... and should be considered any time a warranty service appointment is scheduled or an eligible vehicle is brought in for a warranty repair. The Service Agent can submit up to $7.50 each way for shuttle service provided. If the Service Agent does not operate...
Forum - 07/20/2018
... also to the Global Warranty Management article within the July, 2018 edition of the Warranty News....
... for a fuel pump replacement on a 2012 Chevrolet Impala. The vehicle is still within the new vehicle bumper-to-bumper time and mileage parameters, with just over 15,000 miles. The claim contained the fuel pump and the appropriate labour for the fuel...
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
I have only been at my current dealer for almost a year and I am typically pretty detail oriented. We got a new service manager recently who wants to challenge me whenever I tell him I need more information from the technicans. I had a Job Card that...
Re: Aftermarket Warranty Block - 08/15/2013
It may be helpful to refer to the July 2012 edition of the Warranty News, the "Reject of the Month" article. Archived newsletter articles may be found within the News Tab of the Member's Area. Kristen/jlwarranty
Re: Parts warranty on a Policy transaction - 04/11/2013
... on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell...
Re: Complaint Codes - 01/15/2013
[quote] jami20886: Is anyone else having issues with the new codes? I have had two claims one being a suspension issue and the other being a steering issue, and I'm not quite sure if there is an ADP issue or a Global issue. When entering through ADP...
Forum - 03/23/2017
... need to replace the radiator. We have to order the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added operation...
Forum - 01/23/2017
... of all, my service manager took the request very well and appreciated that after 5 years of not receiving a raise and that being told that .50/hour was going to be my raise this year had me quite upset and he was glad that I voiced my frustration. ...
What Would You Do - 11/16 - 10/26/2016
The owner of a 2012 Cadillac SRX took advantage of the Cadillac Roadside Assistance Program when the vehicle ran out of fuel. The program is designed to provide an exceptional customer experience in the form of minor repairs or the coordination of towing...
Re: GMPP Smart Protection - 07/07/2016
GMPP Smart Protection is only available to customers that lease a new GM vehicle from a GM dealership. Smart Protection offers the same coverage as Major Guard - covering over 7,400 components on the leased vehicle (engine, transmission, safety systems,...
What Would You Do - 08/16 - 07/28/2016
A 2015 Chevrolet Silverado is at the dealership service department to address a concern with a vibration in the vehicle and the center console shaking, at times, between 75-80 mph. The vehicle has approximately 1,500 miles on the odometer. Since the...
Forum - 06/12/2019
To follow up on this inquiry: After reviewing IVH with the VIN, it was found that while the vehicle was equipped with RPO UF2, it was also equipped with RPO CGN, therefore the add time to install the cargo lamp did not apply. The transaction...
Forum - 05/29/2019
Refer to Transportation, Vehicle Storage, and PDI Policy Article 1.1.6: Missing parts due to theft or vandalism, should be documented on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC...
Forum - 12/11/2019
... To: section is that you don't have any of your co-workers set up with their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the top of the page, (it'll say Candy's...
Forum - 11/05/2019
Please look for our new "Courtesy Transportation" online training video which will be out soon! In the meantime, service agents may submit for actual rental expenses up to a max of $38/day when a GM vehicle is rented from a preferred rental agency. (e.g....
Forum - 11/14/2019
Required Field Actions (Recalls) may be performed regardless of vehicle speedometer and IVH conversion. Service Agents should offer and encourage speedometer conversions, however, completion of a Required Field Action must not be denied if the customer...
Forum - 03/08/2019
Our process is as follows: When the customer is put in the vehicle two copies of the contract are printed. One for the client and one is attached to the job card. When the vehicle is returned the advisor checks in the vehicle and I use OnTrac to print...
Forum - 12/18/2018
UPDATE: As of 2019, vehicles will receive ONE maintenance to include an oil change, tire rotation and multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional...
Forum - 01/10/2019
... cards should contain repairs for defects in materials or workmanship that would be covered under a new vehicle warranty if the vehicle met the time/mileage parameters of the NVW. The C/P job cards used in the analysis need to reflect the actual labor...
Forum - 11/27/2018
Need more information. What is the vehicle warranty period? What is the mileage? How far out of warranty is the vehicle? Do NOT reopen the jobcard. You need to find out why all parts were replaced. The customer is experiencing "sticker...
Giant Claim- Need help! - 10/03/2017
Ok here we go,So I've got a big claim for a vehicle that I'm not quite sure how to even submit at this point.Here's what we got, the vehicle is a 2012 Chevy Silverado, the customer brought it in because the truck kept stalling all the time. Our tech that...
Forum - 07/18/2017
... require GM Authorization from the Warranty Support Center (WSC): Transactions on any model year vehicles with 250♦miles (400♦km) or less – including both in-stock and delivered vehicles. Dealers must include supporting documentation...
What Would You Do - 12/17 - 11/21/2017
... that it was not necessary to submit with Customer Enthusiasm, as the vehicle was within the New Vehicle Limited Bumper-to-Bumper Warranty. The dealer was also instructed to provide additional detail on why, or how, the wheels became pitted and began...
What Would You Do - 01/18 - 12/27/2017
... exchange unit to the dealership. Once the technician began the installation process for the new engine, the service manager indicated his authorization for the Straight Time repair. The bulletin provided the engine replacement labor operation and...
Forum - 01/05/2018
... and should be considered any time a warranty service appointment is scheduled or an eligible vehicle is brought in for a warranty repair. The Service Agent can submit up to $7.50 each way for shuttle service provided. If the Service Agent does not operate...
Forum - 07/20/2018
... also to the Global Warranty Management article within the July, 2018 edition of the Warranty News....
Forum - 05/24/2018
The 2017-2019 model year vehicle requirement, effective 10/1/2018, pertains to the model year for rental units that are eligible for reimbursement. From the Bulletin: Other Related Policies: To qualify for rental reimbursement, rental units...
Forum - 10/06/2022
... 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement on a 2017 or newer model year vehicle equipped with RPOs: ATH or AVJ. The claim must be routed to the Warranty Support Center who will validate the information shown in the...
Forum - 10/20/2022
... submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has them in place why is the recall open on it? If you don't feel good about...
What Would You Do? - 09/22 - 08/22/2022
The owner of a 2019 GMC Sierra experienced a catastrophic transmission failure at 28,966 miles. The vehicle was towed to the closest dealership for repair.Once in the shop the technician attempted a test drive, the vehicle would not move in forward or...
Battery Claims docs to help processing - 01/30/2023
... And with many now costing over $300 it commands our attention. The problem lies with GM's new approach to checking their records showing what they believe the original battery CCA rating should be versus what we are checking and putting on...
Forum - 07/27/2022
... to be registered in the US (from what I see). For some reason I see a lot of Canadian vehicles in my area too (DC Metro) but I do not recall anyone trying to do the maintenance here. Take a glance at this TSB: #16-NA-119: Warranty Administration...
Forum - 06/17/2022
Do you have the vehicle year/make/model? For the heck of it I went to the resources and used a 2022 Chev Silverado (new) and searched brake, are you referring to the performance brake package? Also, I know when we have to add fluids for any vehicle...
Forum - 05/12/2022
I'm not sure I have an answer but if you could give us the vehicle context or possibly the last 8 it might help someone give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but...
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the...
Forum - 02/14/2023
... should be 80% or less. You may shake your head and say you know, however we have been receiving battery core returns with 100% SOC. This is a safety issue for all involved. ...
What Would You Do? - 06/23 - 05/23/2023
... and without a valid exception will not be paid.SAVI/Dongle error message 872 occurs when dongle vehicle data is required for the transaction and it is not received. What can be checked/confirmed when a claim rejects with error 872? First ensure...
What Would You Do? - 08/23 - 07/25/2023
The owner of a 2002 Chevrolet Silverado experienced a no start condition in April 2010. At that time the vehicle had 166,567 miles on the odometer. The technician diagnosed and performed a pinpoint test to determine that the fuel pump module had failed...
Forum - 09/19/2023
... search engine in SI does not even function from time to time. As an example I will go in and type "new vehicle" to look at the maintnenace charts and it comes up blank so you have to line item search. Also how many times do we have to contact GM for...
Forum - 07/06/2021
... brand maintenance programs services Parts warranties (ZPTI and ZPTC transactions) Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility During services provided to vehicles in daily and long-term rental...
Forum - 06/30/2021
... here have, what I think, to be good write ups. Here's one I received today: Test drove vehicle, verified concern. Scanned vehicle for codes. P0621 in ECM. Followed SI diagnostics and verified 12 Volts at connector X2 terminal 1. Verified fuse is...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
1234-YF bulletin for print out? - 04/12/2021
... service or repair is needed on R-1234yf air conditioning systems, all Service Agents must use the newly released GE-50300 Recovery/Recycle/Recharge Machine. This machine condenses the air conditioning service completed on the vehicle and displays/prints...
Forum - 04/29/2021
As 1MaryRuble mentioned, I would also recommend completing the Field Action Vehicle Status Change Form (CAM-03). The reasons to change the status include: vehicle modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner...
Forum - 05/06/2021
... original RO, reference it when the vehicle comes back for a repair and add the time and dye to the new claim. Print a copy of the old ticket and file it with the new one. I understand that this will require some effort on the part of the advisor and...
Forum - 01/28/2022
... replaced. Note: Some vehicles were not originally equipped with fuel injector dust seals. A NEW seal must be installed when the injectors are removed. Note: The accessory drive primary belt is not reusable. Exhaust Manifold Bolt (1) »...
Files and Organization - 12/10/2021
... able to find the docs in an easy sensible manner. For instance,,,when you get a JL Warranty newsletter you read it and then probably file it away,,,but how do you find the sentence regarding Paint blending or any other subject two months down the...
Forum - 12/13/2021
... a month later. I like the new chart, it makes things more clear. If you ever wonder about engine RPO's for vehicles you can search for "RPO" in SI under the vehicle or go to the VIN cards in global to see what is available. Like Mary, I usually just...
Forum - 01/10/2022
Looking under "new vehicle" in service information today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! &nb...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... in this process, GM enhanced the selection and location of CCND labor operations for 2022 and newer model year vehicles beginning with the May Labor Time Guide. Dealers can expect the following changes: For improved searchability, CCND labor...
Reject of the Month - April 2022 - 03/28/2022
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required two recall repairs prior to delivery, including N202314670 Front Center Seat Belt May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened...
The 2017-2019 model year vehicle requirement, effective 10/1/2018, pertains to the model year for rental units that are eligible for reimbursement. From the Bulletin: Other Related Policies: To qualify for rental reimbursement, rental units...
Forum - 10/06/2022
... 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement on a 2017 or newer model year vehicle equipped with RPOs: ATH or AVJ. The claim must be routed to the Warranty Support Center who will validate the information shown in the...
Forum - 10/20/2022
... submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has them in place why is the recall open on it? If you don't feel good about...
What Would You Do? - 09/22 - 08/22/2022
The owner of a 2019 GMC Sierra experienced a catastrophic transmission failure at 28,966 miles. The vehicle was towed to the closest dealership for repair.Once in the shop the technician attempted a test drive, the vehicle would not move in forward or...
Battery Claims docs to help processing - 01/30/2023
... And with many now costing over $300 it commands our attention. The problem lies with GM's new approach to checking their records showing what they believe the original battery CCA rating should be versus what we are checking and putting on...
Forum - 07/27/2022
... to be registered in the US (from what I see). For some reason I see a lot of Canadian vehicles in my area too (DC Metro) but I do not recall anyone trying to do the maintenance here. Take a glance at this TSB: #16-NA-119: Warranty Administration...
Forum - 06/17/2022
Do you have the vehicle year/make/model? For the heck of it I went to the resources and used a 2022 Chev Silverado (new) and searched brake, are you referring to the performance brake package? Also, I know when we have to add fluids for any vehicle...
Forum - 05/12/2022
I'm not sure I have an answer but if you could give us the vehicle context or possibly the last 8 it might help someone give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but...
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the...
Forum - 02/14/2023
... should be 80% or less. You may shake your head and say you know, however we have been receiving battery core returns with 100% SOC. This is a safety issue for all involved. ...
What Would You Do? - 06/23 - 05/23/2023
... and without a valid exception will not be paid.SAVI/Dongle error message 872 occurs when dongle vehicle data is required for the transaction and it is not received. What can be checked/confirmed when a claim rejects with error 872? First ensure...
What Would You Do? - 08/23 - 07/25/2023
The owner of a 2002 Chevrolet Silverado experienced a no start condition in April 2010. At that time the vehicle had 166,567 miles on the odometer. The technician diagnosed and performed a pinpoint test to determine that the fuel pump module had failed...
Forum - 09/19/2023
... search engine in SI does not even function from time to time. As an example I will go in and type "new vehicle" to look at the maintnenace charts and it comes up blank so you have to line item search. Also how many times do we have to contact GM for...
Forum - 07/06/2021
... brand maintenance programs services Parts warranties (ZPTI and ZPTC transactions) Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility During services provided to vehicles in daily and long-term rental...
Forum - 06/30/2021
... here have, what I think, to be good write ups. Here's one I received today: Test drove vehicle, verified concern. Scanned vehicle for codes. P0621 in ECM. Followed SI diagnostics and verified 12 Volts at connector X2 terminal 1. Verified fuse is...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
1234-YF bulletin for print out? - 04/12/2021
... service or repair is needed on R-1234yf air conditioning systems, all Service Agents must use the newly released GE-50300 Recovery/Recycle/Recharge Machine. This machine condenses the air conditioning service completed on the vehicle and displays/prints...
Forum - 04/29/2021
As 1MaryRuble mentioned, I would also recommend completing the Field Action Vehicle Status Change Form (CAM-03). The reasons to change the status include: vehicle modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner...
Forum - 05/06/2021
... original RO, reference it when the vehicle comes back for a repair and add the time and dye to the new claim. Print a copy of the old ticket and file it with the new one. I understand that this will require some effort on the part of the advisor and...
Forum - 01/28/2022
... replaced. Note: Some vehicles were not originally equipped with fuel injector dust seals. A NEW seal must be installed when the injectors are removed. Note: The accessory drive primary belt is not reusable. Exhaust Manifold Bolt (1) »...
Files and Organization - 12/10/2021
... able to find the docs in an easy sensible manner. For instance,,,when you get a JL Warranty newsletter you read it and then probably file it away,,,but how do you find the sentence regarding Paint blending or any other subject two months down the...
Forum - 12/13/2021
... a month later. I like the new chart, it makes things more clear. If you ever wonder about engine RPO's for vehicles you can search for "RPO" in SI under the vehicle or go to the VIN cards in global to see what is available. Like Mary, I usually just...
Forum - 01/10/2022
Looking under "new vehicle" in service information today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! &nb...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... in this process, GM enhanced the selection and location of CCND labor operations for 2022 and newer model year vehicles beginning with the May Labor Time Guide. Dealers can expect the following changes: For improved searchability, CCND labor...
Reject of the Month - April 2022 - 03/28/2022
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required two recall repairs prior to delivery, including N202314670 Front Center Seat Belt May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened...
Parts and Accessories Warranty - 03/28/2022
... and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick,...
The U-Courtesy Transportation Program - 08/22/2022
... the actual daily rental allowance, not to exceed $44.00/day. U-Courtesy vehicles must be 2018MY or newer GM-only models with a starting odometer less than 60,000 miles and a limit of 75,000 miles. A complete CPO 172-point inspection is required. Tip:...
CSMT App Enhanced - 08/22/2022
A new version of the Certified Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple)...
Increased Rates for Maintenance - 07/27/2022
... history to verify that the first maintenance has not already been performed. Check out the new Maintenance Programs Warranty Help Card, (Available 8/1/22), in the Resources tab of the Warranty Community....
Add On Repair Approvals - 07/27/2022
... typically due to time constraints, the repair should not be performed. It is important that the newly discovered defect is added to the job card even if the customer declines as it shows proof that the customer was made aware of the defect and the defect...
PDI Accessories - 06/29/2021
... to GM for payment. Let’s go through the process. Begin by checking Investigate Vehicle History to evaluate the vehicle build and compare it with technician documentation and any supplied packing slips. From the “View Vehicle Summary”...
Included Maintenance - 02/26/2024
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives...
What Would You Do? - 04/24 - 03/23/2024
A job card was written at 12:00 pm for a new vehicle inventory unit, 2024 Buick Enclave, to test the battery as the vehicle had to be jumped. The technician tested the battery, noted that it failed the test and replaced the battery. Service management...
Ignition Switch Recall - 11/25/2014
GM has added an incentive for owners with vehicles involved in recalls 13454, 14063, 14092, 14113, and 14133. Vehicle owners that have NOT had the recall performed as of yet, were offered a $25 gift card if they scheduled an appointment at a dealership...
Documenting Symptom Byte - 11/25/2014
On newer vehicles the on-board diagnostic trouble code (DTC) will be at least 5 characters long. The first position of the code will be an alpha character (B, C, P, or U) followed by 4 alpha or numeric characters. Certain DTC's will also contain an additional...
Reject of the Month - 10/03/2014
The owner of a 2010 Chevrolet Traverse had their local service department take a look at the vehicle's power steering as they found it to be locking up at times. The technician verified that the steering did indeed lock up and found that the failure was...
Exterior Labour Operation Transaction Requirements - 05/09/2014
... information. To create the 10-digit code, start with the letter that corresponds with the vehicle. The type of vehicle is the first digit. Choices are C for car, S for SUV, or T for truck. Find the vehicle grid in either the bulletin or in Service...
Ignition Switch Recall Update - 07/01/2014
... VIN # and job card.Email CommunicationGM has begun sending email communications to certain vehicle owners that are affected by the ignition switch recall. The purpose of the communication is to encourage owners who have not yet contacted a dealer to...
WPC Bulletin 99-00-89-019 - 09/09/2014
... agent will help expedite the review process, identify issues faster and reduce the likelihood of receiving a debit. ...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
Major Assembly Restrictions - 04/03/2014
... transmission flush code in the labour operation dependency field. Enter the serial number of the new assembly in the Serial Number field of the transaction and enter the serial number of the failed assembly in the Comment field.The transaction must be...
Reject of the Month - 12/09/2013
... labour hours for the submitted labour code. Do you immediately reduce or eliminate OLH when receiving this error on a transaction? The first step in the analysis of this error is to review the basic labour information associated with the repair....
Reject of the Month - 10/23/2015
... that included 3.7 hours OLH. The dealer documented support for the other labor hours as well as receiving prior approval from the DMA for the additional time. In this case, the claim was escalated to the Field Warranty Manager for review due to a Regional...
Reject of the Month - 10/02/2015
... base time for a standard cab truck as well as base for an extended cab truck. Depending on how the vehicle is equipped, the base time is selected appropriately. Once the labor time on the transaction was updated, the claim paid without further issues. When...
Authorization to Perform Repairs - 12/01/2015
... the authorization line prior to performing repairs for any service agent owned vehicles, including new and used vehicles in inventory. Service management approval is required, including signature/initials, date, time and explanation.Additionally, while...
2016 Cadillac-V - 10/23/2015
... run of 2016 model year Cadillac ATS-V Coupe and Sedan, and the CTS-V models will feature the new Crystal White Frost low-gloss matte tri-coat paint finish (RPO G7V).The frost matte finish is unique from other automotive paints. The matte finish uses...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... has perforated the panel. The warranty coverage is 6 years or 100,000 miles on Chevrolet and GMC vehicles; 6 years/unlimited miles on Cadillac and Buick vehicles. If the rust has not perforated the panel where there is an actual hole, use the panel repair...
More on Repeat Repairs - 10/02/2015
... service manager's signature, the date approved, and the exact time approval was made. If after the vehicle has been diagnosed and repaired it is determined that the repair is similar to a previous repair that is less than three months from the current...
Global Warranty User Manual Updated - 04/08/2016
... are helpful in understanding things from a reject code to an authorization code. Investigate Vehicle History: accessing the detail contained with the report, including Transaction History, Vehicle Build, and Vehicle Delivery InformationPrepare and...
The Empowerment Portal - 01/11/2016
... a claim pre-approval request is submitted, an email is sent to your DMA to notify them a new request has been submitted and is ready for review. The DMA completes their review and typically responds within 3 days. You will receive an email when the review...
... and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick,...
The U-Courtesy Transportation Program - 08/22/2022
... the actual daily rental allowance, not to exceed $44.00/day. U-Courtesy vehicles must be 2018MY or newer GM-only models with a starting odometer less than 60,000 miles and a limit of 75,000 miles. A complete CPO 172-point inspection is required. Tip:...
CSMT App Enhanced - 08/22/2022
A new version of the Certified Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple)...
Increased Rates for Maintenance - 07/27/2022
... history to verify that the first maintenance has not already been performed. Check out the new Maintenance Programs Warranty Help Card, (Available 8/1/22), in the Resources tab of the Warranty Community....
Add On Repair Approvals - 07/27/2022
... typically due to time constraints, the repair should not be performed. It is important that the newly discovered defect is added to the job card even if the customer declines as it shows proof that the customer was made aware of the defect and the defect...
PDI Accessories - 06/29/2021
... to GM for payment. Let’s go through the process. Begin by checking Investigate Vehicle History to evaluate the vehicle build and compare it with technician documentation and any supplied packing slips. From the “View Vehicle Summary”...
Included Maintenance - 02/26/2024
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives...
What Would You Do? - 04/24 - 03/23/2024
A job card was written at 12:00 pm for a new vehicle inventory unit, 2024 Buick Enclave, to test the battery as the vehicle had to be jumped. The technician tested the battery, noted that it failed the test and replaced the battery. Service management...
Ignition Switch Recall - 11/25/2014
GM has added an incentive for owners with vehicles involved in recalls 13454, 14063, 14092, 14113, and 14133. Vehicle owners that have NOT had the recall performed as of yet, were offered a $25 gift card if they scheduled an appointment at a dealership...
Documenting Symptom Byte - 11/25/2014
On newer vehicles the on-board diagnostic trouble code (DTC) will be at least 5 characters long. The first position of the code will be an alpha character (B, C, P, or U) followed by 4 alpha or numeric characters. Certain DTC's will also contain an additional...
Reject of the Month - 10/03/2014
The owner of a 2010 Chevrolet Traverse had their local service department take a look at the vehicle's power steering as they found it to be locking up at times. The technician verified that the steering did indeed lock up and found that the failure was...
Exterior Labour Operation Transaction Requirements - 05/09/2014
... information. To create the 10-digit code, start with the letter that corresponds with the vehicle. The type of vehicle is the first digit. Choices are C for car, S for SUV, or T for truck. Find the vehicle grid in either the bulletin or in Service...
Ignition Switch Recall Update - 07/01/2014
... VIN # and job card.Email CommunicationGM has begun sending email communications to certain vehicle owners that are affected by the ignition switch recall. The purpose of the communication is to encourage owners who have not yet contacted a dealer to...
WPC Bulletin 99-00-89-019 - 09/09/2014
... agent will help expedite the review process, identify issues faster and reduce the likelihood of receiving a debit. ...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
Major Assembly Restrictions - 04/03/2014
... transmission flush code in the labour operation dependency field. Enter the serial number of the new assembly in the Serial Number field of the transaction and enter the serial number of the failed assembly in the Comment field.The transaction must be...
Reject of the Month - 12/09/2013
... labour hours for the submitted labour code. Do you immediately reduce or eliminate OLH when receiving this error on a transaction? The first step in the analysis of this error is to review the basic labour information associated with the repair....
Reject of the Month - 10/23/2015
... that included 3.7 hours OLH. The dealer documented support for the other labor hours as well as receiving prior approval from the DMA for the additional time. In this case, the claim was escalated to the Field Warranty Manager for review due to a Regional...
Reject of the Month - 10/02/2015
... base time for a standard cab truck as well as base for an extended cab truck. Depending on how the vehicle is equipped, the base time is selected appropriately. Once the labor time on the transaction was updated, the claim paid without further issues. When...
Authorization to Perform Repairs - 12/01/2015
... the authorization line prior to performing repairs for any service agent owned vehicles, including new and used vehicles in inventory. Service management approval is required, including signature/initials, date, time and explanation.Additionally, while...
2016 Cadillac-V - 10/23/2015
... run of 2016 model year Cadillac ATS-V Coupe and Sedan, and the CTS-V models will feature the new Crystal White Frost low-gloss matte tri-coat paint finish (RPO G7V).The frost matte finish is unique from other automotive paints. The matte finish uses...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... has perforated the panel. The warranty coverage is 6 years or 100,000 miles on Chevrolet and GMC vehicles; 6 years/unlimited miles on Cadillac and Buick vehicles. If the rust has not perforated the panel where there is an actual hole, use the panel repair...
More on Repeat Repairs - 10/02/2015
... service manager's signature, the date approved, and the exact time approval was made. If after the vehicle has been diagnosed and repaired it is determined that the repair is similar to a previous repair that is less than three months from the current...
Global Warranty User Manual Updated - 04/08/2016
... are helpful in understanding things from a reject code to an authorization code. Investigate Vehicle History: accessing the detail contained with the report, including Transaction History, Vehicle Build, and Vehicle Delivery InformationPrepare and...
The Empowerment Portal - 01/11/2016
... a claim pre-approval request is submitted, an email is sent to your DMA to notify them a new request has been submitted and is ready for review. The DMA completes their review and typically responds within 3 days. You will receive an email when the review...
Reject of the Month - Reject code 074 - 10/26/2016
... Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. Two warranty transactions were submitted for payment, both rejected with error code 074. The first...
Extended Protection Plans - 08/23/2016
... information must be provided: last 8 digits of the VIN, date of the job card, mileage on the vehicle, job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. - The Administrator will issue a reference...
What is the Average Age of Your Transactions? - 07/28/2016
... repairs. If the paperwork is not complete at the time the customer is present to pick up their vehicle, a copy may be faxed or emailed. GM suggests that when repairs are complete and/or parts are ordered and the vehicle is drivable, the job card should...
Service Programming System - 03/21/2017
... control module reprogramming. The operation allows for the reprogramming of a control module with new or updated software and/or calibration files using the SPS application. Reprogramming labor codes are not to be used when replacing a module. Effective...
Reject of the Month - 03/21/2017
... labor operation, the second clutch plate. The customer’s concern was that the vehicle would not move in any gear. The technician did not find any codes in the system, although, found a significant amount of metal material after removing and opening...
Global Support - 12/21/2017
... a representative. You are able to select from the following topics for assistance: Sales, Service, New Vehicle Damage, Order Fulfillment, Workbench/Application Technical Support, Center of Learning, Certified Pre-Owned. Current Issues: Missing Warranty...
Reject of the Month - Mail Out Review - 12/21/2017
... transaction rejects, but due to the recent release of MORs, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Time Documentation: All warranty and policy repair...
Reject of the Month - 10/24/2017
... of the sensors would activate and multiple unknown DTCs were stored, the technician installed four new tire pressure sensors. No concerns were found relating to the engine oil leak, brake noise, poor shift, or with the a/c system. The warranty...
Policy Evaluation Tool - 09/27/2017
The “new” PET was officially launched on April 20, 2017. Over the past several months, most dealerships have had the opportunity to use the new tool on at least one Policy Decision transaction. The following are tips and reminders associated...
Recall Documentation - 07/25/2017
... and pretensioner deployment. The recall correction instructs the dealer to reprogram the SDM with new software that eliminates the defect. In vehicles with previous deployment events recorded in the SDM, dealers will install a new SDM that contains the...
In-Service Date and Job Cards - 07/25/2017
... correct. When generating a job card for a warranty repair on a service agent owned vehicle, new or used, the job card must clearly indicate in the owner information section that the vehicle is service agent owned with a stock number, and/or other...
Part Warranty Coverage - 12/19/2018
... of the original warranty only, based on the original purchase date. Parts replaced during the New Vehicle warranty are covered for the balance of that warranty, but in no event less than 12 months, unlimited miles. There are some exceptions: bolts, fasteners,...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
... an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the correct labor operation is selected. Labor operation and causal part selection...
Parts Warranty - 10/27/2020
... fails during this time period and is replaced, or in the case of an over-the-counter sale and a new part is provided to the customer, a transaction is submitted to reimburse the dealership. The warranty on the new part is the balance of the original...
CSMT PRA App - 09/22/2020
The new version of the Certified Service Mobile Toolbox app became available in August. One of the enhancements with the new version is the ability for the dealer to receive the decision response directly in the mobile app rather than the submitter’s...
Important Bulletin Updates - 03/27/2020
... 3 days from the transaction payment/process date before scrapping. Bulletin 00-03-10-003Y - The GM New Vehicle Tire Warranty Program has been updated to include the 2020 model year, a new order of the tire warranty prorating tables, and to update P&P...
Comeback Prevention - 04/29/2020
... concern, the easier it will be for the technician to diagnose and fix the customer’s vehicle right the first time. When a customer has a complicated, difficult, or intermittent condition or concern, use the appropriate customer concern verification...
Recall Notes - 01/28/2020
... notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer without the concern of a PDI debit. In these specific situations the dealer is required to properly execute the disclosure...
Comeback Prevention - 04/29/2020
... concern, the easier it will be for the technician to diagnose and fix the customer’s vehicle right the first time. When a customer has a complicated, difficult, or intermittent condition or concern, use the appropriate customer concern verification...
Shuttle Service Temporarily Expanded - 05/29/2020
... temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who...
Rental Days - 12/02/2019
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when...
Diagnostic Time - 07/30/2019
... for many service teams. Just when you think you have everyone on the same page, there is a new policy or update that throws a wrench in the works. Many service departments will have a team meeting, publish a memo and/or work directly with those that...
Authorization to Perform Repairs - 05/29/2019
Service management authorization for repairs performed on stock vehicles, new and used vehicles in inventory, require service management signature on the job card authorizing the work prior to the repair. Service management approval (explanation, date,...
Reject of the Month - Warning 122 - 04/22/2019
... the technician replaced the sensor, cleared codes, performed regen process, and test drove the vehicle. The vehicle was outside of the bumper-to-bumper warranty by miles, as a result, the PET was performed and management authorized for the policy...
Recall Validation - 05/29/2019
... the recall is reopened in IVH and the paid transaction is subject to debit. In these cases, a new job card must be written when the vehicle is brought back for service. If the SPS system identifies a correct module calibration, it will either display...
... Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. Two warranty transactions were submitted for payment, both rejected with error code 074. The first...
Extended Protection Plans - 08/23/2016
... information must be provided: last 8 digits of the VIN, date of the job card, mileage on the vehicle, job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. - The Administrator will issue a reference...
What is the Average Age of Your Transactions? - 07/28/2016
... repairs. If the paperwork is not complete at the time the customer is present to pick up their vehicle, a copy may be faxed or emailed. GM suggests that when repairs are complete and/or parts are ordered and the vehicle is drivable, the job card should...
Service Programming System - 03/21/2017
... control module reprogramming. The operation allows for the reprogramming of a control module with new or updated software and/or calibration files using the SPS application. Reprogramming labor codes are not to be used when replacing a module. Effective...
Reject of the Month - 03/21/2017
... labor operation, the second clutch plate. The customer’s concern was that the vehicle would not move in any gear. The technician did not find any codes in the system, although, found a significant amount of metal material after removing and opening...
Global Support - 12/21/2017
... a representative. You are able to select from the following topics for assistance: Sales, Service, New Vehicle Damage, Order Fulfillment, Workbench/Application Technical Support, Center of Learning, Certified Pre-Owned. Current Issues: Missing Warranty...
Reject of the Month - Mail Out Review - 12/21/2017
... transaction rejects, but due to the recent release of MORs, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Time Documentation: All warranty and policy repair...
Reject of the Month - 10/24/2017
... of the sensors would activate and multiple unknown DTCs were stored, the technician installed four new tire pressure sensors. No concerns were found relating to the engine oil leak, brake noise, poor shift, or with the a/c system. The warranty...
Policy Evaluation Tool - 09/27/2017
The “new” PET was officially launched on April 20, 2017. Over the past several months, most dealerships have had the opportunity to use the new tool on at least one Policy Decision transaction. The following are tips and reminders associated...
Recall Documentation - 07/25/2017
... and pretensioner deployment. The recall correction instructs the dealer to reprogram the SDM with new software that eliminates the defect. In vehicles with previous deployment events recorded in the SDM, dealers will install a new SDM that contains the...
In-Service Date and Job Cards - 07/25/2017
... correct. When generating a job card for a warranty repair on a service agent owned vehicle, new or used, the job card must clearly indicate in the owner information section that the vehicle is service agent owned with a stock number, and/or other...
Part Warranty Coverage - 12/19/2018
... of the original warranty only, based on the original purchase date. Parts replaced during the New Vehicle warranty are covered for the balance of that warranty, but in no event less than 12 months, unlimited miles. There are some exceptions: bolts, fasteners,...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
... an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the correct labor operation is selected. Labor operation and causal part selection...
Parts Warranty - 10/27/2020
... fails during this time period and is replaced, or in the case of an over-the-counter sale and a new part is provided to the customer, a transaction is submitted to reimburse the dealership. The warranty on the new part is the balance of the original...
CSMT PRA App - 09/22/2020
The new version of the Certified Service Mobile Toolbox app became available in August. One of the enhancements with the new version is the ability for the dealer to receive the decision response directly in the mobile app rather than the submitter’s...
Important Bulletin Updates - 03/27/2020
... 3 days from the transaction payment/process date before scrapping. Bulletin 00-03-10-003Y - The GM New Vehicle Tire Warranty Program has been updated to include the 2020 model year, a new order of the tire warranty prorating tables, and to update P&P...
Comeback Prevention - 04/29/2020
... concern, the easier it will be for the technician to diagnose and fix the customer’s vehicle right the first time. When a customer has a complicated, difficult, or intermittent condition or concern, use the appropriate customer concern verification...
Recall Notes - 01/28/2020
... notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer without the concern of a PDI debit. In these specific situations the dealer is required to properly execute the disclosure...
Comeback Prevention - 04/29/2020
... concern, the easier it will be for the technician to diagnose and fix the customer’s vehicle right the first time. When a customer has a complicated, difficult, or intermittent condition or concern, use the appropriate customer concern verification...
Shuttle Service Temporarily Expanded - 05/29/2020
... temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who...
Rental Days - 12/02/2019
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when...
Diagnostic Time - 07/30/2019
... for many service teams. Just when you think you have everyone on the same page, there is a new policy or update that throws a wrench in the works. Many service departments will have a team meeting, publish a memo and/or work directly with those that...
Authorization to Perform Repairs - 05/29/2019
Service management authorization for repairs performed on stock vehicles, new and used vehicles in inventory, require service management signature on the job card authorizing the work prior to the repair. Service management approval (explanation, date,...
Reject of the Month - Warning 122 - 04/22/2019
... the technician replaced the sensor, cleared codes, performed regen process, and test drove the vehicle. The vehicle was outside of the bumper-to-bumper warranty by miles, as a result, the PET was performed and management authorized for the policy...
Recall Validation - 05/29/2019
... the recall is reopened in IVH and the paid transaction is subject to debit. In these cases, a new job card must be written when the vehicle is brought back for service. If the SPS system identifies a correct module calibration, it will either display...
Bulletin 18-NA-069 - 03/27/2019
Certain 2016-19 model year Chevrolet Malibu vehicles may exhibit a loss of power, hesitation on acceleration, stalling, and/or MIL illumination while being driven in extremely cold weather conditions (0 degrees Fahrenheit or less). The condition may be...
Variable Diagnosis - 07/30/2019
If time spent diagnosing the vehicle extends beyond the published allowance, the technician must punch off diagnosis and punch on OLH. n
Correction! - 08/27/2019
After the August edition of the Warranty News went to print, an update was published within Bulletin 18-NA-355 and 19-NA-121. The bulletins both address a shake and/or shudder during light throttle acceleration between 25 and 80 mph on various model years,...
Customer Signatures - 12/02/2019
A customer signature is required prior to any warranty repairs performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included...
Parts Policies - 05/29/2020
... If it is determined from swapping parts that a specific component is the cause of failure, a new GM or GM approved replaced part must be ordered and installed. ...
Remove those Protective Film Covers - 01/29/2020
PDI technicians must remove the protective film covers from a vehicle before the vehicle is placed on the lot. These protective film covers are used for transit purposes only. These film covers are typically found on the front bumper/grille corners and...
Coronavirus: Share Your Thoughts - 03/27/2020
... with members in certain states experiencing “stay-at-home” mandates, while others are receiving advisement at this point to stay safe. Please share your thoughts on the Forum on how the Coronavirus has affected your dealership or your...
LPO Transit Wheels - 10/27/2020
Transit wheels are size-matching wheels provided by the assembly plant. These wheels allow the vehicle to be shipped with the correct accessory tire, calibrations, and alignment. Transit wheels will be identified by an identification sticker. Once the...
Replacement Parts Warranty - 03/26/2018
... and includes both parts and labor. Subsequent replacements under this warranty will receive a new 24 month/unlimited mile warranty from the new date of installation. GM service replacement parts sold over the counter are covered for 24 months from the...
DTC P2463 - 06/25/2018
... Filter (DPF). Customers should be instructed that in order for the filter to clean itself, the vehicle must be driven above 30 mph until the Clean Exhaust Filter Continue Driving message clears. Customers that continue to drive with the DPF warning message...
Dead Battery - 06/25/2018
GlobalConnect Message GCUS-9-6027 addresses the ongoing issue of dead batteries in 2018 GMC Terrain vehicles, both with dealer inventory and customer vehicles. Engineering is working on a fix. In the meantime GMC dealers are authorized to make valid warranty...
Reject of the Month - Error code 111 - 12/19/2018
... off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing technician found that both of the valve cover gaskets were leaking. To correct the condition the technician replaced both valve...
Reimbursement Request - 11/29/2018
... always review the parameters outlined within the bulletin, as well as IVH, confirming vehicle involvement. Specifically review the section contained within the bulletin titled "Customer Reimbursement." This is in addition to the vehicle make/model, and...
Cadillac Moments - 11/29/2018
... be used to offset an inconvenience or offer additional peace of mind, regardless of whether the vehicle is inside or outside of warranty. The unique labor operation has a $500 maximum for retail usage. Receipts associated with the usage of the operation...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... 12 months. Replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Wiper blade inserts are only covered up to 12 months as well....
Global Warranty Management - 09/25/2018
... service does not include air filters. At the time of print of the October edition of the Warranty News, the only available Included Maintenance Program is the 2019 Cadillac Program Guide. Program guides for the 2018 model year are available in...
Transportation Claims Over $500 - 08/20/2018
... is typically used when a delivery receipt is not available and damage is found, or the vehicle is delivered after hours and damage was found the next morning. Dealers have until the next business day to send the letter. It is also used to report concealed...
Concern Not Duplicated Labor Operations - 08/22/2017
... with a customer originated concern. They cannot be used on the dealers’ stock vehicles, new or used. Customer concerns that may be addressed by service management without the involvement of a skilled technician are not eligible for CCND reimbursement. Technicians...
SPID Label - 08/21/2017
The Service Parts Identification Label on all 2018 model year vehicles will be discontinued. Much of the information that was on the label will now be available through a QR code on the Certification Label. If the Certification Label does not have a QR...
Mobil 1 Upgrade - 10/23/2017
Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing...
Consumable Parts - 11/21/2017
... all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed...
Field Product Reports (FPR) - 12/21/2016
... play an integral role in this process by reporting product issues through FPR. GM has released a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6...
OnStar Go - 12/21/2016
... Go is set to launch in the first quarter of 2017 and will be available in more than 2 million vehicles by the end of the year. The service itself is free, but users will need a data plan through their vehicle’s built-in 4G LTE modem. The success...
Dream Cruise - 08/23/2016
Detroit's automakers brought their favorite new and historic vehicles and muscle cars to the 22nd annual Woodward Dream Cruise. The cruise draws around 1 million people, making it the perfect venue for carmakers to market to people who love driving. Fiat...
Bluetooth Calls When Using An iPhone - 02/02/2016
Customers with an iPhone have voiced complaints that when their phone is paired with their vehicle and they are listening to their radio. If they either initiate or receive a Bluetooth(r) call, the infotainment system will not return to the radio station...
Certain 2016-19 model year Chevrolet Malibu vehicles may exhibit a loss of power, hesitation on acceleration, stalling, and/or MIL illumination while being driven in extremely cold weather conditions (0 degrees Fahrenheit or less). The condition may be...
Variable Diagnosis - 07/30/2019
If time spent diagnosing the vehicle extends beyond the published allowance, the technician must punch off diagnosis and punch on OLH. n
Correction! - 08/27/2019
After the August edition of the Warranty News went to print, an update was published within Bulletin 18-NA-355 and 19-NA-121. The bulletins both address a shake and/or shudder during light throttle acceleration between 25 and 80 mph on various model years,...
Customer Signatures - 12/02/2019
A customer signature is required prior to any warranty repairs performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included...
Parts Policies - 05/29/2020
... If it is determined from swapping parts that a specific component is the cause of failure, a new GM or GM approved replaced part must be ordered and installed. ...
Remove those Protective Film Covers - 01/29/2020
PDI technicians must remove the protective film covers from a vehicle before the vehicle is placed on the lot. These protective film covers are used for transit purposes only. These film covers are typically found on the front bumper/grille corners and...
Coronavirus: Share Your Thoughts - 03/27/2020
... with members in certain states experiencing “stay-at-home” mandates, while others are receiving advisement at this point to stay safe. Please share your thoughts on the Forum on how the Coronavirus has affected your dealership or your...
LPO Transit Wheels - 10/27/2020
Transit wheels are size-matching wheels provided by the assembly plant. These wheels allow the vehicle to be shipped with the correct accessory tire, calibrations, and alignment. Transit wheels will be identified by an identification sticker. Once the...
Replacement Parts Warranty - 03/26/2018
... and includes both parts and labor. Subsequent replacements under this warranty will receive a new 24 month/unlimited mile warranty from the new date of installation. GM service replacement parts sold over the counter are covered for 24 months from the...
DTC P2463 - 06/25/2018
... Filter (DPF). Customers should be instructed that in order for the filter to clean itself, the vehicle must be driven above 30 mph until the Clean Exhaust Filter Continue Driving message clears. Customers that continue to drive with the DPF warning message...
Dead Battery - 06/25/2018
GlobalConnect Message GCUS-9-6027 addresses the ongoing issue of dead batteries in 2018 GMC Terrain vehicles, both with dealer inventory and customer vehicles. Engineering is working on a fix. In the meantime GMC dealers are authorized to make valid warranty...
Reject of the Month - Error code 111 - 12/19/2018
... off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing technician found that both of the valve cover gaskets were leaking. To correct the condition the technician replaced both valve...
Reimbursement Request - 11/29/2018
... always review the parameters outlined within the bulletin, as well as IVH, confirming vehicle involvement. Specifically review the section contained within the bulletin titled "Customer Reimbursement." This is in addition to the vehicle make/model, and...
Cadillac Moments - 11/29/2018
... be used to offset an inconvenience or offer additional peace of mind, regardless of whether the vehicle is inside or outside of warranty. The unique labor operation has a $500 maximum for retail usage. Receipts associated with the usage of the operation...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... 12 months. Replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Wiper blade inserts are only covered up to 12 months as well....
Global Warranty Management - 09/25/2018
... service does not include air filters. At the time of print of the October edition of the Warranty News, the only available Included Maintenance Program is the 2019 Cadillac Program Guide. Program guides for the 2018 model year are available in...
Transportation Claims Over $500 - 08/20/2018
... is typically used when a delivery receipt is not available and damage is found, or the vehicle is delivered after hours and damage was found the next morning. Dealers have until the next business day to send the letter. It is also used to report concealed...
Concern Not Duplicated Labor Operations - 08/22/2017
... with a customer originated concern. They cannot be used on the dealers’ stock vehicles, new or used. Customer concerns that may be addressed by service management without the involvement of a skilled technician are not eligible for CCND reimbursement. Technicians...
SPID Label - 08/21/2017
The Service Parts Identification Label on all 2018 model year vehicles will be discontinued. Much of the information that was on the label will now be available through a QR code on the Certification Label. If the Certification Label does not have a QR...
Mobil 1 Upgrade - 10/23/2017
Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing...
Consumable Parts - 11/21/2017
... all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed...
Field Product Reports (FPR) - 12/21/2016
... play an integral role in this process by reporting product issues through FPR. GM has released a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6...
OnStar Go - 12/21/2016
... Go is set to launch in the first quarter of 2017 and will be available in more than 2 million vehicles by the end of the year. The service itself is free, but users will need a data plan through their vehicle’s built-in 4G LTE modem. The success...
Dream Cruise - 08/23/2016
Detroit's automakers brought their favorite new and historic vehicles and muscle cars to the 22nd annual Woodward Dream Cruise. The cruise draws around 1 million people, making it the perfect venue for carmakers to market to people who love driving. Fiat...
Bluetooth Calls When Using An iPhone - 02/02/2016
Customers with an iPhone have voiced complaints that when their phone is paired with their vehicle and they are listening to their radio. If they either initiate or receive a Bluetooth(r) call, the infotainment system will not return to the radio station...
Oil Consumption - 03/01/2016
... bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks,...
Defective Parts - 03/01/2016
... a PC 659 via mail for non-RAPID service agents. A warranty transaction is not to be submitted for new defective parts. ...
Not a Transportation Transaction - 03/01/2016
... highway maintenance. Outward sheet metal dents, also referred to as "inside out" dents. Vehicle interior damage other than driver and front passenger areas, except when vandalism is suspected. Vehicles assembled with incorrect part or...
Customer Satisfaction Program 15036 - 04/08/2016
... prompt core return. Return the used trailer hitch platform core in the box that contained the new trailer hitch platform. Daily core returns are recommended. These cores will not be requested back by the WPC, but must be returned in a timely manner....
Selecting the Correct Labor Operation - 04/08/2016
When new to warranty administration, the application of labor operations can be confusing. The Global Warranty User Manual explains when one or more labor operations should be applied. Below is a quick reference meant to summarize what is found in the...
Reject of the Month - 04/08/2016
... Policies and Procedures Manual states the requirement of removing the Warranty Insert Tag from the new ACDelco Replacement Battery and retaining it as part of the job card information. The dealer involved in the review had five instances where batteries...
SFE Recall Compliance Reminder - 04/08/2016
... in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing the necessary recall repair, the dealer has not fulfilled its obligations to conduct a complete PDI. As a result,...
GM Owner Center - Recall Search - 05/24/2016
... with Saturday and/or Sunday service hours provided a challenge. Where can you go to go to view a vehicle's recall information when there is no access to IVH or GWM? During that time, and any time that GWM or IVH is not in service, dealers may view a...
Transaction Filing Limits - 04/28/2016
All Transportation Transactions must be completed, processed and paid in GWM before the claim reaches 180 days from the date the vehicle was received.
Warranty Code - 07/29/2015
... Battery Tester/Charger when the battery test is set up as follows: Diagnostic Mode, Out of Vehicle. On the print-out, the 19-digit code under MID INFO is not a valid warranty code. Only the 15-digit code under Warranty Code on the printed slip is valid....
Wheel Alignment Policy Updates - 10/23/2015
... The questionnaire now only needs to be completed when an alignment needs to be performed on a vehicle with less than 500 miles on the odometer. GM recommends a Field Product Report be completed for vehicles requiring a wheel alignment with less...
The Cause of Failure - 10/23/2015
... the service advisor's responsibility to get the customer's concern; the technician working on the vehicle needs to provide the rest. The correction information is generally pretty straight forward, as it is the statement from the technician explaining...
Maintenance - 10/23/2015
The Included Maintenance Program applies to 2016 model year Chevrolet, Buick, and GMC vehicles. The program offers two service events within 24 months or 24,000 miles. This program has been very successful for dealers by encouraging customers to return...
Engine and Transmission Identification - 10/23/2015
... alpha-numeric code that identifies the model of the engine. If it is the original engine in the vehicle, the engine information is available in the vehicle component section of IVH. ...
Software Update - 11/18/2013
... (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and revises the warranty code information (VIN, RO...
V6 Pickups - 12/09/2013
... of torque, up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel consumption....
Certified Pre-Owned Maintenance Changes - 11/18/2013
... with a maximum of four services. The services include an oil change, tire rotation, and multipoint vehicle inspection. Oil change frequency is still based on the Oil Life Monitoring System and service advisors are still required to document the...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... must be documenting to be paid the additional diagnosis time. Procedures listed include:Get the vehicle up to normal operating temperature.Inspect for drippings.Identify the type of fluid and the approximate location of the leak.Inspect sealing surfaces,...
GM Maintenance Program Specifics - 01/10/2014
... allowed under the program guidelines. Oil changes must be performed in strict accordance with the vehicle's oil life monitoring system and the percent oil life remaining must be documented on the job card at write up.The Certified Pre-Owned maintenance...
Investing in Factories - 01/10/2014
... transmissions. Approximately $600 million is slated to go to the Flint, MI, assembly plant for a new paint shop and other upgrades. The Romulus, MI, engine plant will receive $493 million to build a new V6 engine and 10-speed automatic transmissions....
Noise Cancellation - 01/10/2014
... energy efficient and sometimes noisy powertrains. The noisy features that are available on many vehicles, such as low-revving engines and transmissions, cylinder deactivation, and hybrids with range extenders, can undermine the feeling of luxury that...
Cruze Clean Turbo Diesel - 09/09/2014
... diesel four cylinder engine was designed in Italy and is manufactured in Germany. While not a new engine, the US version is unique, including the engine oil pan drain plug. Reference Bulletin 14-06-01-001 ...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Submitting a Transportation Transaction - 07/01/2014
... code the service agent used.Transportation transactions are only filed when there is damage to a vehicle or something is missing. When a vehicle is delivered with incorrect parts or option discrepancies, a warranty transaction is filed. For example,...
Returning Parts to the Warranty Parts Center - 07/01/2014
... at the bottom of the screen. The dollar amount previously paid will automatically debit and the new dollar amount paid will be displayed. Be sure to note the new amount paid so that accounting knows where to put the credit when balancing the receivables...
... bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks,...
Defective Parts - 03/01/2016
... a PC 659 via mail for non-RAPID service agents. A warranty transaction is not to be submitted for new defective parts. ...
Not a Transportation Transaction - 03/01/2016
... highway maintenance. Outward sheet metal dents, also referred to as "inside out" dents. Vehicle interior damage other than driver and front passenger areas, except when vandalism is suspected. Vehicles assembled with incorrect part or...
Customer Satisfaction Program 15036 - 04/08/2016
... prompt core return. Return the used trailer hitch platform core in the box that contained the new trailer hitch platform. Daily core returns are recommended. These cores will not be requested back by the WPC, but must be returned in a timely manner....
Selecting the Correct Labor Operation - 04/08/2016
When new to warranty administration, the application of labor operations can be confusing. The Global Warranty User Manual explains when one or more labor operations should be applied. Below is a quick reference meant to summarize what is found in the...
Reject of the Month - 04/08/2016
... Policies and Procedures Manual states the requirement of removing the Warranty Insert Tag from the new ACDelco Replacement Battery and retaining it as part of the job card information. The dealer involved in the review had five instances where batteries...
SFE Recall Compliance Reminder - 04/08/2016
... in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing the necessary recall repair, the dealer has not fulfilled its obligations to conduct a complete PDI. As a result,...
GM Owner Center - Recall Search - 05/24/2016
... with Saturday and/or Sunday service hours provided a challenge. Where can you go to go to view a vehicle's recall information when there is no access to IVH or GWM? During that time, and any time that GWM or IVH is not in service, dealers may view a...
Transaction Filing Limits - 04/28/2016
All Transportation Transactions must be completed, processed and paid in GWM before the claim reaches 180 days from the date the vehicle was received.
Warranty Code - 07/29/2015
... Battery Tester/Charger when the battery test is set up as follows: Diagnostic Mode, Out of Vehicle. On the print-out, the 19-digit code under MID INFO is not a valid warranty code. Only the 15-digit code under Warranty Code on the printed slip is valid....
Wheel Alignment Policy Updates - 10/23/2015
... The questionnaire now only needs to be completed when an alignment needs to be performed on a vehicle with less than 500 miles on the odometer. GM recommends a Field Product Report be completed for vehicles requiring a wheel alignment with less...
The Cause of Failure - 10/23/2015
... the service advisor's responsibility to get the customer's concern; the technician working on the vehicle needs to provide the rest. The correction information is generally pretty straight forward, as it is the statement from the technician explaining...
Maintenance - 10/23/2015
The Included Maintenance Program applies to 2016 model year Chevrolet, Buick, and GMC vehicles. The program offers two service events within 24 months or 24,000 miles. This program has been very successful for dealers by encouraging customers to return...
Engine and Transmission Identification - 10/23/2015
... alpha-numeric code that identifies the model of the engine. If it is the original engine in the vehicle, the engine information is available in the vehicle component section of IVH. ...
Software Update - 11/18/2013
... (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and revises the warranty code information (VIN, RO...
V6 Pickups - 12/09/2013
... of torque, up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel consumption....
Certified Pre-Owned Maintenance Changes - 11/18/2013
... with a maximum of four services. The services include an oil change, tire rotation, and multipoint vehicle inspection. Oil change frequency is still based on the Oil Life Monitoring System and service advisors are still required to document the...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... must be documenting to be paid the additional diagnosis time. Procedures listed include:Get the vehicle up to normal operating temperature.Inspect for drippings.Identify the type of fluid and the approximate location of the leak.Inspect sealing surfaces,...
GM Maintenance Program Specifics - 01/10/2014
... allowed under the program guidelines. Oil changes must be performed in strict accordance with the vehicle's oil life monitoring system and the percent oil life remaining must be documented on the job card at write up.The Certified Pre-Owned maintenance...
Investing in Factories - 01/10/2014
... transmissions. Approximately $600 million is slated to go to the Flint, MI, assembly plant for a new paint shop and other upgrades. The Romulus, MI, engine plant will receive $493 million to build a new V6 engine and 10-speed automatic transmissions....
Noise Cancellation - 01/10/2014
... energy efficient and sometimes noisy powertrains. The noisy features that are available on many vehicles, such as low-revving engines and transmissions, cylinder deactivation, and hybrids with range extenders, can undermine the feeling of luxury that...
Cruze Clean Turbo Diesel - 09/09/2014
... diesel four cylinder engine was designed in Italy and is manufactured in Germany. While not a new engine, the US version is unique, including the engine oil pan drain plug. Reference Bulletin 14-06-01-001 ...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Submitting a Transportation Transaction - 07/01/2014
... code the service agent used.Transportation transactions are only filed when there is damage to a vehicle or something is missing. When a vehicle is delivered with incorrect parts or option discrepancies, a warranty transaction is filed. For example,...
Returning Parts to the Warranty Parts Center - 07/01/2014
... at the bottom of the screen. The dollar amount previously paid will automatically debit and the new dollar amount paid will be displayed. Be sure to note the new amount paid so that accounting knows where to put the credit when balancing the receivables...
Refrigerant - 05/09/2014
ACDelco R-134a: In early April, GM announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105...
Scheduled Maintenance Programs - 04/03/2014
... a quick reference sheet for Scheduled Maintenance Programs for select 2013 and 2014 model year vehicles. The Scheduled Maintenance Programs consist of oil changes, tire rotations and Multi-Point Vehicle Inspections (up to 4 service events). The...
Recall 14299A - 10/03/2014
Several model and model year vehicles are involved in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive,...
Extended Retention Period for Certain Recall Parts - 09/09/2014
... in light of potential legal requirements to preserve certain parts and has recognized that this new request will place additional burdens on dealerships as far as storage space is concerned. With that, they are taking steps that may allow them to modify...
Waiving the Diagnostic Fee - 12/19/2014
When a customer calls the Customer Assistance Center with a complaint involving a problem with their vehicle that is out of warranty, a CAC representative may arrange for the vehicle to be diagnosed at no cost to the customer. They will direct the customer...
Aftermarket Engine Calibrations - 01/21/2015
... unauthorized warranty transaction submission.The bulletin applies to 2005-2006 Chevrolet Corvette vehicles equipped with a V8 gasoline engine, 2007-2015 GM passenger cars and light duty trucks equipped with a V8 gasoline engine, and 2012-2015 Chevrolet...
Filing and Supporting Documentation - 01/21/2015
... documents and records that may be requested include, but are not limited to the following:New vehicle inventory and sales documents/recordsUsed vehicle inventory and sales documents/recordsService Agent Facility employee lists/recordsOpen job card lists An...
Recall Repairs - 01/21/2015
GM continues to work hard, and be creative, in finding owners of vehicles with the ignition switch recall. In November 2014, only about 58% of owners have had the recall performed, which leaves just over 830,000 yet to be repaired in the U.S. GM has sent...
Air Bag Inflator Modules - 03/26/2015
... deploy abnormally, increasing the risk of personal injury. The shipping container that the new module arrives in must be used for shipment of the used air bag inflator module. All instructions contained within the shipping container must be followed....
City Express Cargo Van - 06/30/2015
The introduction of a new tire manufacturer, JK Tyre, has been identified with the new Chevrolet City Express Cargo Van. The Tire Pre-Repair Authorization process currently cannot be used with tire defects with one or more American Cargo tires manufactured...
Core Price Change - 06/30/2015
... 25958410) had a core charge of $100, as the original pipe did not have the converters in it as the new does. To address this issue, GM notified dealers on June 5, 2015, that they would price protect all dealer purchases of the part from GMCCA between...
Authorization to Perform Repairs " Customer Signature - 03/23/2024
... date, time, and signature/initials) is required. When servicing service agent owned vehicles, both new and used vehicles in inventory, service management must sign the job card authorizing the work prior to repair. Service management 4-element approval,...
Forum - 03/22/2024
Just go by what is on the vehicle report or workbench. I am not sure they do much of anything on a buyback except resell it. I think sometimes they take them and give them to GM managers or something once they are fixed. No reason to think it would otherwise...
GM Approvals - 03/23/2024
... dealer must complete the Tire Pre-Repair Authorization Form in GWM when replacing tires under the New Vehicle Limited Warranty. The form provides GM with the necessary information required for TREAD Act reporting. It also establishes a process by which...
Reject of the Month - March 2024 - 02/26/2024
Error 834: Repair Performed Prior to Start of Warranty A new 2024 Cadillac Lyriq was delivered to the dealership in January with the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting...
Sublet Repairs - 02/26/2024
... the right to deny payment if it is determined that the repair work performed was unsatisfactory. NEW! Body/Paint Sublet Authorization and Service Technical Shared Relationship Forms are now available. The Body/Paint Sublet Authorization Form is used...
Transmission Flush - 01/25/2024
... filter. I know there is a bulletin that covers the transmission flush but it doesn't apply to this vehicle. The vehicle is under powertrain but not sure if this would be covered. When the techs contact TAC they are advising them of doc 5721577 to perform...
Forum - 01/04/2024
The front page of the January edition of the Warranty News features the new process: Electronic Exchange Part Process. The print version of the January edition should be in your mailboxes this week!
Forum - 01/07/2024
Thanks to everyone for responding. Looking forward to the January newsletter too.
Customer Signatures and Acceptable Alternatives - 01/24/2023
... job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant or necessary. Warranty job cards must have “an authorization to perform...
Engineering Information Bulletins - 01/24/2023
... the bulletin heading, and the PIE number is listed in the Global Warranty Management/Investigate Vehicle History link. If the customer has not commented about the stated condition or the EI does not show in GWM/IVH, disregard the bulletin contents and...
Exhaust System Warranty Part Returns - 03/23/2023
Exhaust system replacements in 2020-23 Cadillac XT5, XT6 or GMC Acadia vehicles due to noise in the resonator or muffler(s), must be returned for testing for system improvements.
OLH Self-Empowerment Levels - 02/28/2023
... authorization on the job card (signature/initials, date, time, and justification). With this new process of achieving a higher level of dealer self-empowerment for OLH it is important to work with service management and service advisors to ensure...
Reject of the Month - April 2023 - 03/23/2023
... with Service Agent owned vehicles. When servicing a Service Agent owned vehicle, including new and used inventory, service management is required to sign the job card authorizing the work prior to repair. Complete management approval is required (explanation,...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
ACDelco R-134a: In early April, GM announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105...
Scheduled Maintenance Programs - 04/03/2014
... a quick reference sheet for Scheduled Maintenance Programs for select 2013 and 2014 model year vehicles. The Scheduled Maintenance Programs consist of oil changes, tire rotations and Multi-Point Vehicle Inspections (up to 4 service events). The...
Recall 14299A - 10/03/2014
Several model and model year vehicles are involved in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive,...
Extended Retention Period for Certain Recall Parts - 09/09/2014
... in light of potential legal requirements to preserve certain parts and has recognized that this new request will place additional burdens on dealerships as far as storage space is concerned. With that, they are taking steps that may allow them to modify...
Waiving the Diagnostic Fee - 12/19/2014
When a customer calls the Customer Assistance Center with a complaint involving a problem with their vehicle that is out of warranty, a CAC representative may arrange for the vehicle to be diagnosed at no cost to the customer. They will direct the customer...
Aftermarket Engine Calibrations - 01/21/2015
... unauthorized warranty transaction submission.The bulletin applies to 2005-2006 Chevrolet Corvette vehicles equipped with a V8 gasoline engine, 2007-2015 GM passenger cars and light duty trucks equipped with a V8 gasoline engine, and 2012-2015 Chevrolet...
Filing and Supporting Documentation - 01/21/2015
... documents and records that may be requested include, but are not limited to the following:New vehicle inventory and sales documents/recordsUsed vehicle inventory and sales documents/recordsService Agent Facility employee lists/recordsOpen job card lists An...
Recall Repairs - 01/21/2015
GM continues to work hard, and be creative, in finding owners of vehicles with the ignition switch recall. In November 2014, only about 58% of owners have had the recall performed, which leaves just over 830,000 yet to be repaired in the U.S. GM has sent...
Air Bag Inflator Modules - 03/26/2015
... deploy abnormally, increasing the risk of personal injury. The shipping container that the new module arrives in must be used for shipment of the used air bag inflator module. All instructions contained within the shipping container must be followed....
City Express Cargo Van - 06/30/2015
The introduction of a new tire manufacturer, JK Tyre, has been identified with the new Chevrolet City Express Cargo Van. The Tire Pre-Repair Authorization process currently cannot be used with tire defects with one or more American Cargo tires manufactured...
Core Price Change - 06/30/2015
... 25958410) had a core charge of $100, as the original pipe did not have the converters in it as the new does. To address this issue, GM notified dealers on June 5, 2015, that they would price protect all dealer purchases of the part from GMCCA between...
Authorization to Perform Repairs " Customer Signature - 03/23/2024
... date, time, and signature/initials) is required. When servicing service agent owned vehicles, both new and used vehicles in inventory, service management must sign the job card authorizing the work prior to repair. Service management 4-element approval,...
Forum - 03/22/2024
Just go by what is on the vehicle report or workbench. I am not sure they do much of anything on a buyback except resell it. I think sometimes they take them and give them to GM managers or something once they are fixed. No reason to think it would otherwise...
GM Approvals - 03/23/2024
... dealer must complete the Tire Pre-Repair Authorization Form in GWM when replacing tires under the New Vehicle Limited Warranty. The form provides GM with the necessary information required for TREAD Act reporting. It also establishes a process by which...
Reject of the Month - March 2024 - 02/26/2024
Error 834: Repair Performed Prior to Start of Warranty A new 2024 Cadillac Lyriq was delivered to the dealership in January with the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting...
Sublet Repairs - 02/26/2024
... the right to deny payment if it is determined that the repair work performed was unsatisfactory. NEW! Body/Paint Sublet Authorization and Service Technical Shared Relationship Forms are now available. The Body/Paint Sublet Authorization Form is used...
Transmission Flush - 01/25/2024
... filter. I know there is a bulletin that covers the transmission flush but it doesn't apply to this vehicle. The vehicle is under powertrain but not sure if this would be covered. When the techs contact TAC they are advising them of doc 5721577 to perform...
Forum - 01/04/2024
The front page of the January edition of the Warranty News features the new process: Electronic Exchange Part Process. The print version of the January edition should be in your mailboxes this week!
Forum - 01/07/2024
Thanks to everyone for responding. Looking forward to the January newsletter too.
Customer Signatures and Acceptable Alternatives - 01/24/2023
... job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant or necessary. Warranty job cards must have “an authorization to perform...
Engineering Information Bulletins - 01/24/2023
... the bulletin heading, and the PIE number is listed in the Global Warranty Management/Investigate Vehicle History link. If the customer has not commented about the stated condition or the EI does not show in GWM/IVH, disregard the bulletin contents and...
Exhaust System Warranty Part Returns - 03/23/2023
Exhaust system replacements in 2020-23 Cadillac XT5, XT6 or GMC Acadia vehicles due to noise in the resonator or muffler(s), must be returned for testing for system improvements.
OLH Self-Empowerment Levels - 02/28/2023
... authorization on the job card (signature/initials, date, time, and justification). With this new process of achieving a higher level of dealer self-empowerment for OLH it is important to work with service management and service advisors to ensure...
Reject of the Month - April 2023 - 03/23/2023
... with Service Agent owned vehicles. When servicing a Service Agent owned vehicle, including new and used inventory, service management is required to sign the job card authorizing the work prior to repair. Complete management approval is required (explanation,...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Alternate Battery - 06/27/2023
... battery when one of the following OEM batteries is not readily available for replacement under the New Vehicle Limited Warranty. Applicable OEM batteries include: 88864542, 88864541, 88864539. The exception only applies to repairs covered by the bumper-to-bumper...
Retooling - 10/26/2021
... that there will be a cost savings of $1.5 billion per plant that is renovated, versus building new ones. ...
CSMT App Enhanced - 12/01/2021
A new version of the Certified Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple)...
BrightDrop - 01/27/2021
GM is launching a commercial electric vehicle business called BrightDrop. It’s first customer is FedEx Express with an anticipated build of about 500 EV600’s. The BrightDrop brand will offer electric products, software, and services. Products...
Goodwill Tools (Part II) - 02/25/2021
... should be submitted with the exact amount input into the Net/Customer Reimbursement field. Vehicle Payment Expense (Labor Op 0600005) reimburses dealers who, in unique circumstances, determine it is appropriate to reimburse the customer for a vehicle...
Labor Time Guide Request for Review Process - 08/22/2022
... envelopes) at the top right corner of the screen. This form can be used to request time increases, new add conditions, new labor operations, increase part allowances, or to report errors in the Labor Time Guide. In order to adequately evaluate and take...
SEMA - 12/01/2021
... The...
Warranty Administration Acronyms - 01/04/2022
Warranty administration is an ongoing learning process, with those that are newer to the profession often feeling overwhelmed by the vast amount of information to learn and retain. Commonly used terminology, specifically acronyms, are just one of...
Forum - 12/29/2021
I just did another one...this was a 2019 GMC Canyon, 3.6L LGZ and it accepted the new rate of $46. KRISTEN, is there any way to send this up the ladder and find out why some are paying the new rate and some are not? What are we suppose...
Forum - 12/22/2021
Warranty job aid in SI will indentify engine in upper left corner. SI vehicle build will all identify also.
Forum - 02/10/2022
I always attend your warranty classes. There are always new things to be learned and a refresher course is always welcome. Thank you.
Forum - 12/06/2021
With the quantity of data associated with each year, make, and model vehicle, the Vehicle, Engine and Transmission ID and VIN Location, Derivative, and Usage resource within the General Information section of SI is designed to provide the most...
Forum - 09/28/2021
Yeah, I guess I'm confused because Outside vendors for us has been $44 for a while now. This isn't new/enhancement for me.
Forum - 10/11/2021
If the vehicle is still within powertrain warranty, and the labor operation is powertrain covered, submit the claim with transaction type ZREG.
Forum - 08/20/2021
What is the sale type? Some fleet/business use vehicles dont have it
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
... problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the best fitting labor op, used the base times, add times etc off that labor op and then any extra...
Forum - 06/09/2021
... but after a few years, it seems like it would be a big benefit to offer a "beginner" level for new admins, which I see every time and another "advanced" level for those of us who have been in it for a while. It just seems that the content is structured...
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
Forum - 06/10/2021
... Perform vacuum source test.Found brake vacuum pump not supplying enough vaccum to moderate speeds. Vehicle has special policy N182202780 which applies to this vehicle. Replace vacuum pump. Test drive. Brakes ok....
Forum - 07/12/2021
Hello cmcge8810! Service Policies and Procedures Article 6.2.1 states the following in regards to stock vehicles: Service-Agent owned units: job card must clearly indicate in the owner information section that the vehicle is Service-Agent owned with...
ADDING A RENTAL ONCE WARRANTY IS PAID - 07/26/2021
I have submitted the warranty and got it paid, but forgot to add the rental vehicle. How do I get the rental paid?
Forum - 07/28/2021
... what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Forum - 08/05/2021
Ok, stay tuned, I guess. Perhaps we're not buying new cars after all. Perhaps they're used.
... battery when one of the following OEM batteries is not readily available for replacement under the New Vehicle Limited Warranty. Applicable OEM batteries include: 88864542, 88864541, 88864539. The exception only applies to repairs covered by the bumper-to-bumper...
Retooling - 10/26/2021
... that there will be a cost savings of $1.5 billion per plant that is renovated, versus building new ones. ...
CSMT App Enhanced - 12/01/2021
A new version of the Certified Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple)...
BrightDrop - 01/27/2021
GM is launching a commercial electric vehicle business called BrightDrop. It’s first customer is FedEx Express with an anticipated build of about 500 EV600’s. The BrightDrop brand will offer electric products, software, and services. Products...
Goodwill Tools (Part II) - 02/25/2021
... should be submitted with the exact amount input into the Net/Customer Reimbursement field. Vehicle Payment Expense (Labor Op 0600005) reimburses dealers who, in unique circumstances, determine it is appropriate to reimburse the customer for a vehicle...
Labor Time Guide Request for Review Process - 08/22/2022
... envelopes) at the top right corner of the screen. This form can be used to request time increases, new add conditions, new labor operations, increase part allowances, or to report errors in the Labor Time Guide. In order to adequately evaluate and take...
SEMA - 12/01/2021
... The...
Warranty Administration Acronyms - 01/04/2022
Warranty administration is an ongoing learning process, with those that are newer to the profession often feeling overwhelmed by the vast amount of information to learn and retain. Commonly used terminology, specifically acronyms, are just one of...
Forum - 12/29/2021
I just did another one...this was a 2019 GMC Canyon, 3.6L LGZ and it accepted the new rate of $46. KRISTEN, is there any way to send this up the ladder and find out why some are paying the new rate and some are not? What are we suppose...
Forum - 12/22/2021
Warranty job aid in SI will indentify engine in upper left corner. SI vehicle build will all identify also.
Forum - 02/10/2022
I always attend your warranty classes. There are always new things to be learned and a refresher course is always welcome. Thank you.
Forum - 12/06/2021
With the quantity of data associated with each year, make, and model vehicle, the Vehicle, Engine and Transmission ID and VIN Location, Derivative, and Usage resource within the General Information section of SI is designed to provide the most...
Forum - 09/28/2021
Yeah, I guess I'm confused because Outside vendors for us has been $44 for a while now. This isn't new/enhancement for me.
Forum - 10/11/2021
If the vehicle is still within powertrain warranty, and the labor operation is powertrain covered, submit the claim with transaction type ZREG.
Forum - 08/20/2021
What is the sale type? Some fleet/business use vehicles dont have it
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
... problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the best fitting labor op, used the base times, add times etc off that labor op and then any extra...
Forum - 06/09/2021
... but after a few years, it seems like it would be a big benefit to offer a "beginner" level for new admins, which I see every time and another "advanced" level for those of us who have been in it for a while. It just seems that the content is structured...
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
Forum - 06/10/2021
... Perform vacuum source test.Found brake vacuum pump not supplying enough vaccum to moderate speeds. Vehicle has special policy N182202780 which applies to this vehicle. Replace vacuum pump. Test drive. Brakes ok....
Forum - 07/12/2021
Hello cmcge8810! Service Policies and Procedures Article 6.2.1 states the following in regards to stock vehicles: Service-Agent owned units: job card must clearly indicate in the owner information section that the vehicle is Service-Agent owned with...
ADDING A RENTAL ONCE WARRANTY IS PAID - 07/26/2021
I have submitted the warranty and got it paid, but forgot to add the rental vehicle. How do I get the rental paid?
Forum - 07/28/2021
... what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Forum - 08/05/2021
Ok, stay tuned, I guess. Perhaps we're not buying new cars after all. Perhaps they're used.
Forum - 08/19/2021
Found a small amount of brake/corrosion related info in Global in the Brakes section of Bulletin 21NA043 (Properly Maintaining Vehicles in Dealer Inventory).
Forum - 02/24/2020
... If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer...
trasportation damage - 02/25/2020
new vehicle damage Format: Video
Forum - 04/29/2020
Hi ewill3rd! Take a look at Global Message GCUS-9-9283 Helping Foster Customer Confidence During Vehicle Repairs and Updated Owner Messaging, dated 3/26/2020. It references the temporary shuttle coverage of shuttling a customer's vehicle to/from...
What Would You Do - 05/20 - 04/29/2020
The owner of a 2017 Chevrolet Tahoe had their vehicle towed to the dealership when it went into limp mode and the check engine light came on. The technician determined that the battery and ECM shorted internally. The technician also noted that there...
Forum - 04/30/2020
check the mileage on the vehicle. The recall choices are less than 6,000 miles or over 6,000 miles.
Forum - 08/25/2020
Did you check the actual amount of days the vehicle has been in your inventory? I'm sure you did but just a thought.
Forum - 10/08/2020
Hi Warranty1 - After reviewing Transportation, Vehicle Storage, & PDI Policy Manual Article 1.1.17, this appears to be a non-transportation condition. The situation may be a result of the vehicle being stored prior to delivery in a coastal location...
Forum - 09/04/2020
This scenario usually happens when a customer brings it in for us to see what's wrong with the vehicle, and declines repairs.
Paint blending - 11/24/2020
I have been submitting claims for paint blending as seperate lines. I found a warranty newsletter dated October 2019, that states "Blend time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the...
Forum - 11/16/2020
Just curious...what type of vehicles are these? I've never had anything over 82.
Transmission Fluid Replacement - 01/28/2021
... also got another one regarding the transmission fluid exchange as per a bulletin 19na121. The vehicle that this was done on had the same engine type and transmission type but it was a 2020 which isn't included in that bulletin for this specific vehicle. ...
Forum - 01/19/2021
I like to do that as it keeps track of what was submitted for payment and lets the tech know what LPO's are on the vehicle to add.
REAR DIFFERENTIAL - 04/05/2021
Am I REQUIRED to have old/new serial numbers on the claim submission when replacing a rear diff?Thanks in advance
Forum - 04/06/2021
I'm still rather new at this, but I haven't read anything stating it is required to attach anything to the claim before submitting.
Forum - 02/21/2021
Refer to the Transportation, Vehicle Storage, and PDI Policy & Procedures Manual Article 3.1.1: OptiKleen utilized by the Serice Agent to top off windshield washer solvent during the PDI may be submitted for reimbursement using labor operation...
Forum - 08/15/2023
... 7/11/2025 or 50,134 miles (Federal Emissions-5/50). Based on a current mileage of 63,446, the vehicle is outside of the coverage limits for the repair. Coverage Code E1 is associated with vehicles registered in a California-Emissions state.&nb...
Forum - 08/16/2023
Fran, If you look at your coverage table for your vehicle you will see that you don't have E2 "select component" coverage for this VIN. That is because GM did not give this vehicle E2 warranty because of A. Where it was sold and B. the Gross vehicle...
Forum - 05/25/2023
Parts replaced under New Vehicle Warranty or 100% Policy will be covered for the balance of the NVLW, but in no event less than 12 months/unlimited miles, whichever is greater. Parts and Accessories Policies and Procedures Manual Article 1.1
Forum - 06/22/2023
We have been having to bring vehicles back in and have found the tech almost always missed a module or set up.
Forum - 06/07/2023
... Transactions: Inspections and Transportation Transactions: Submissions for help with New Vehicle Damage transactions. Or post any specific questions here for input/help from the Warranty Community Team! ...
Forum - 02/07/2023
... arleeng, it seems as though the first repair was ineffective. If they installed a part and the vehicle had the same symptom what was fixed? I think my shop ran into this scenario actually where we got a part because it was available in the catalog but...
Forum - 03/17/2023
I have a theory on this.. I think when the vehicle comes in to the service lane and the SA hooks up the SAVI tool, that this is triggering the OTA update. Which explains why it's open when the vehicle 1st comes in for service, and then closed by...
Forum - 03/28/2023
well this just came in an email from our rep You will have 3 days from job card open date, to a scan the vehicle
Forum - 04/12/2023
What year is the vehicle, I have found for 23 model year labor op 5430912 for System Reset
Found a small amount of brake/corrosion related info in Global in the Brakes section of Bulletin 21NA043 (Properly Maintaining Vehicles in Dealer Inventory).
Forum - 02/24/2020
... If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer...
trasportation damage - 02/25/2020
new vehicle damage Format: Video
Forum - 04/29/2020
Hi ewill3rd! Take a look at Global Message GCUS-9-9283 Helping Foster Customer Confidence During Vehicle Repairs and Updated Owner Messaging, dated 3/26/2020. It references the temporary shuttle coverage of shuttling a customer's vehicle to/from...
What Would You Do - 05/20 - 04/29/2020
The owner of a 2017 Chevrolet Tahoe had their vehicle towed to the dealership when it went into limp mode and the check engine light came on. The technician determined that the battery and ECM shorted internally. The technician also noted that there...
Forum - 04/30/2020
check the mileage on the vehicle. The recall choices are less than 6,000 miles or over 6,000 miles.
Forum - 08/25/2020
Did you check the actual amount of days the vehicle has been in your inventory? I'm sure you did but just a thought.
Forum - 10/08/2020
Hi Warranty1 - After reviewing Transportation, Vehicle Storage, & PDI Policy Manual Article 1.1.17, this appears to be a non-transportation condition. The situation may be a result of the vehicle being stored prior to delivery in a coastal location...
Forum - 09/04/2020
This scenario usually happens when a customer brings it in for us to see what's wrong with the vehicle, and declines repairs.
Paint blending - 11/24/2020
I have been submitting claims for paint blending as seperate lines. I found a warranty newsletter dated October 2019, that states "Blend time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the...
Forum - 11/16/2020
Just curious...what type of vehicles are these? I've never had anything over 82.
Transmission Fluid Replacement - 01/28/2021
... also got another one regarding the transmission fluid exchange as per a bulletin 19na121. The vehicle that this was done on had the same engine type and transmission type but it was a 2020 which isn't included in that bulletin for this specific vehicle. ...
Forum - 01/19/2021
I like to do that as it keeps track of what was submitted for payment and lets the tech know what LPO's are on the vehicle to add.
REAR DIFFERENTIAL - 04/05/2021
Am I REQUIRED to have old/new serial numbers on the claim submission when replacing a rear diff?Thanks in advance
Forum - 04/06/2021
I'm still rather new at this, but I haven't read anything stating it is required to attach anything to the claim before submitting.
Forum - 02/21/2021
Refer to the Transportation, Vehicle Storage, and PDI Policy & Procedures Manual Article 3.1.1: OptiKleen utilized by the Serice Agent to top off windshield washer solvent during the PDI may be submitted for reimbursement using labor operation...
Forum - 08/15/2023
... 7/11/2025 or 50,134 miles (Federal Emissions-5/50). Based on a current mileage of 63,446, the vehicle is outside of the coverage limits for the repair. Coverage Code E1 is associated with vehicles registered in a California-Emissions state.&nb...
Forum - 08/16/2023
Fran, If you look at your coverage table for your vehicle you will see that you don't have E2 "select component" coverage for this VIN. That is because GM did not give this vehicle E2 warranty because of A. Where it was sold and B. the Gross vehicle...
Forum - 05/25/2023
Parts replaced under New Vehicle Warranty or 100% Policy will be covered for the balance of the NVLW, but in no event less than 12 months/unlimited miles, whichever is greater. Parts and Accessories Policies and Procedures Manual Article 1.1
Forum - 06/22/2023
We have been having to bring vehicles back in and have found the tech almost always missed a module or set up.
Forum - 06/07/2023
... Transactions: Inspections and Transportation Transactions: Submissions for help with New Vehicle Damage transactions. Or post any specific questions here for input/help from the Warranty Community Team! ...
Forum - 02/07/2023
... arleeng, it seems as though the first repair was ineffective. If they installed a part and the vehicle had the same symptom what was fixed? I think my shop ran into this scenario actually where we got a part because it was available in the catalog but...
Forum - 03/17/2023
I have a theory on this.. I think when the vehicle comes in to the service lane and the SA hooks up the SAVI tool, that this is triggering the OTA update. Which explains why it's open when the vehicle 1st comes in for service, and then closed by...
Forum - 03/28/2023
well this just came in an email from our rep You will have 3 days from job card open date, to a scan the vehicle
Forum - 04/12/2023
What year is the vehicle, I have found for 23 model year labor op 5430912 for System Reset
corvette C8 first maintenance reimbursement - 02/07/2022
in the Feb 2022 newsletter, pg 1 it says the reimbursement amount is $249,,,,isnt that an error and it should be $294 ?
Forum - 03/28/2022
... days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The last section has this information Job Card Final Closeout...
Forum - 06/09/2022
What is the vehicle? Is there a bulletin the tech used or a bulletin for the repair?
Forum - 06/17/2022
additionally, , i just did 4 of these yesterday,,and some of the newer ones will pay automatically without getting Saginaw involved,,,which is the way it should be
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 07/26/2022
Let me help you clean up your process a bit ;) I check the vehicle in "View Accepted Transactions" using A(last 5 of vin). This will show if you were pre-paid for the pdi and you can see how much time it pays, if you go in the claim info. We receive some...
Forum - 06/23/2022
... support before proceeding. Now, I have had to charge customers to remove EXCESSIVE dirt on their vehicles to properly diagnose/repair, which was addressed at write-up that if the lack of maintaining caused the failure, it would be completely customer...
Paint Blending - 02/02/2023
... these other panels that break or for some reason all of a sudden need to be replaced,,,( brand new vehicle mind you ) and they reject for incompatible,,,soo a real mess from something that i think should be straightforward. Maybe they are used...
Forum - 12/20/2022
typically when performing a reimbursement for a repair that the customer previously paid for, a new job card would be opened for the reimbursement. the new JC would provide documentation in support of the situation (3 C's) and include the job card...
Forum - 12/14/2022
Dealers are paid a fuel credit when the vehicle is sold based on the rate for that month.
Forum - 10/27/2022
We have the same issue they told us teh charge was 50/ a day when it should be 38/day for non gm vehicle
Warranty Time Plus 1.5 - 11/15/2022
Has anyone heard of Dealerships paying their technicians above published warranty time? I heard a rumor of dealerships offering technicans warranty time plus 1.5 to recruit new techs.
PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018?
Branded Title and DMA Authorization - 03/12/2018
Hi,We have a claim for a ECM replacement on a vehicle that has a branded title. The labor operation is coded as E2 for the Emission Select Component Limited Warranty which is still applicable. I checked the P&P and it states:"Emission...
Forum - 08/01/2018
That's the information that was missing! I could not find how to determine how many services a vehicle gets! Thank you so much!
Forum - 08/01/2018
We use a write up system called "WSA". It prints a vehicle report with information from IVH and it does the calculations to tell you if the vehicle is in or not, and if 2 have been done it says "expired" on the report. My advisors still miss it!...
Bulletin #PI0564J: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting - 07/24/2018
... Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting even though the vehicle is out of bumper to bumper because the vehicle still has a valid corrosion warranty, and there saying we've done one before like this and it got submitted no problem...
Forum - 05/30/2018
... detailed but other than P&P, I don't know of any other bulletins or sources. I am fairly new to GM and my SM is even newer to it than I am. We learn together. :) ...
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 10/19/2018
Ok. I'm finding this coverage on 2019 vehicles, is there somewhere to find the 2019 owners manuals? P&P only goes up to 2018.
Parts Warranty - 09/26/2018
... it carry the same 3/100,00 warranty that a purchased engine/transmission has?I see now that with new parts warranty... parts replaced/purchased after 4/1/18 there is a 24/unlimited warranty (parts and labor) but if it was replaced while under warranty...
Forum - 08/16/2018
i need to know how to inform my new mgt how to and what to say on the ticket for a repeat repair in a hard copy . so this claim can be paid, the repair is on the same ticket but ended up being a biger repair then what it starter out to be so every thisng...
Forum - 01/17/2018
What if the vehicle is outside bumper-to-bumper/CBG Certified and the component in the special coverage being replaced is not covered under the powertrain?
Wiring repair. Same failure less than 12 months. - 01/31/2018
... and don't know the proper way to submit for payment. We did a wiring repair almost a year ago. The vehicle returned with the same issue and same failure. Same repair. There are no parts to warranty. At the time of the first repair vehicle was under...
Forum - 01/23/2018
I'VE HAD THIS MANY TIMES BEFORE GMA TOLD ME TO USE 15-06-03-002J , THIS HAPPENS TO 2016 AND NEWER VEHICLES. MAKE SURE THE CORRECT BATTERY RATE, AGM OR FLOOD AND PART ARE ON THAT REPAIR BEFORE SUBMITTING. SOME GMA'S ARE COOL AND LET YOU RESUBMIT. WE'VE...
in the Feb 2022 newsletter, pg 1 it says the reimbursement amount is $249,,,,isnt that an error and it should be $294 ?
Forum - 03/28/2022
... days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The last section has this information Job Card Final Closeout...
Forum - 06/09/2022
What is the vehicle? Is there a bulletin the tech used or a bulletin for the repair?
Forum - 06/17/2022
additionally, , i just did 4 of these yesterday,,and some of the newer ones will pay automatically without getting Saginaw involved,,,which is the way it should be
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 07/26/2022
Let me help you clean up your process a bit ;) I check the vehicle in "View Accepted Transactions" using A(last 5 of vin). This will show if you were pre-paid for the pdi and you can see how much time it pays, if you go in the claim info. We receive some...
Forum - 06/23/2022
... support before proceeding. Now, I have had to charge customers to remove EXCESSIVE dirt on their vehicles to properly diagnose/repair, which was addressed at write-up that if the lack of maintaining caused the failure, it would be completely customer...
Paint Blending - 02/02/2023
... these other panels that break or for some reason all of a sudden need to be replaced,,,( brand new vehicle mind you ) and they reject for incompatible,,,soo a real mess from something that i think should be straightforward. Maybe they are used...
Forum - 12/20/2022
typically when performing a reimbursement for a repair that the customer previously paid for, a new job card would be opened for the reimbursement. the new JC would provide documentation in support of the situation (3 C's) and include the job card...
Forum - 12/14/2022
Dealers are paid a fuel credit when the vehicle is sold based on the rate for that month.
Forum - 10/27/2022
We have the same issue they told us teh charge was 50/ a day when it should be 38/day for non gm vehicle
Warranty Time Plus 1.5 - 11/15/2022
Has anyone heard of Dealerships paying their technicians above published warranty time? I heard a rumor of dealerships offering technicans warranty time plus 1.5 to recruit new techs.
PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018?
Branded Title and DMA Authorization - 03/12/2018
Hi,We have a claim for a ECM replacement on a vehicle that has a branded title. The labor operation is coded as E2 for the Emission Select Component Limited Warranty which is still applicable. I checked the P&P and it states:"Emission...
Forum - 08/01/2018
That's the information that was missing! I could not find how to determine how many services a vehicle gets! Thank you so much!
Forum - 08/01/2018
We use a write up system called "WSA". It prints a vehicle report with information from IVH and it does the calculations to tell you if the vehicle is in or not, and if 2 have been done it says "expired" on the report. My advisors still miss it!...
Bulletin #PI0564J: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting - 07/24/2018
... Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting even though the vehicle is out of bumper to bumper because the vehicle still has a valid corrosion warranty, and there saying we've done one before like this and it got submitted no problem...
Forum - 05/30/2018
... detailed but other than P&P, I don't know of any other bulletins or sources. I am fairly new to GM and my SM is even newer to it than I am. We learn together. :) ...
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 10/19/2018
Ok. I'm finding this coverage on 2019 vehicles, is there somewhere to find the 2019 owners manuals? P&P only goes up to 2018.
Parts Warranty - 09/26/2018
... it carry the same 3/100,00 warranty that a purchased engine/transmission has?I see now that with new parts warranty... parts replaced/purchased after 4/1/18 there is a 24/unlimited warranty (parts and labor) but if it was replaced while under warranty...
Forum - 08/16/2018
i need to know how to inform my new mgt how to and what to say on the ticket for a repeat repair in a hard copy . so this claim can be paid, the repair is on the same ticket but ended up being a biger repair then what it starter out to be so every thisng...
Forum - 01/17/2018
What if the vehicle is outside bumper-to-bumper/CBG Certified and the component in the special coverage being replaced is not covered under the powertrain?
Wiring repair. Same failure less than 12 months. - 01/31/2018
... and don't know the proper way to submit for payment. We did a wiring repair almost a year ago. The vehicle returned with the same issue and same failure. Same repair. There are no parts to warranty. At the time of the first repair vehicle was under...
Forum - 01/23/2018
I'VE HAD THIS MANY TIMES BEFORE GMA TOLD ME TO USE 15-06-03-002J , THIS HAPPENS TO 2016 AND NEWER VEHICLES. MAKE SURE THE CORRECT BATTERY RATE, AGM OR FLOOD AND PART ARE ON THAT REPAIR BEFORE SUBMITTING. SOME GMA'S ARE COOL AND LET YOU RESUBMIT. WE'VE...
Forum - 02/22/2018
I'm sorry...I meant, is the tag/sticker required? Since it's never mentioned in updates, is it required to remove from the battery and keeping with vehicle docs?
Customer Assistance $100 Voucher - 03/06/2018
... a customer through Customer Assistance Center? We had a customer contact CAC because their vehicle is out of warranty and wanted assistance. The service manager had run the policy calculator and had determined that the customer was responsible...
Forum - 12/08/2017
... have the invoiced copy of the repair once it's done I just wonder why do a ZSET? This is a new one to me, anyone else out there doing this?...
Forum - 12/20/2017
A good PDI process reference is available within the Service P&P Manual - Transportation, Vehicle Storage, and PDI Policy - Article 3.1.1b (GM Service Agent Reimbursement for PDI Service).
Forum - 01/02/2018
The Recall Vehicle Action Report: CAM-02 is available within the General Information section of Service Forms. Complete the Owner Unwilling/Unable to Bring in Vehicle section of the form. Keep in mind that "this will not close the recall in IVH - GM is...
Battery Claim - Please do not resubmit? - 01/04/2018
... the Job Card number and the Warranty Code. As far as the bulletin, this may be the first I knew about it. For the "FLOODED" comment, I'm not sure what that is in reference to. I looked at previous printouts and they all had OUT OF VEHICLE...
Forum - 07/18/2017
Wow! So many reactions. Did GM get hacked? Is it my birthday? Are they sober? This is the best news I've gotten today.
Forum - 07/11/2017
Maintain a well documented copy of the previous job card with the new job card - it may become necessary to attach to the transaction as supporting documentation.
Forum - 09/25/2017
Coverage is provided during the terms of the New Vehicle Limited Warranty, Limited Powertrain Warranty and/or Hybrid Specific Limited Warranty. (Courtesy Transportation: Service P&P Article 1.4 - Bulletin 07-00-89-037)
Forum - 08/21/2017
The service advisors usually take care of this issue at our dealership. We write a job card , let the vehicle sit a few minutes . Then we check the oil level and note it on the job card . If for example the vehicle is an equinox thier is a good...
Forum - 09/28/2017
... re: return of the used inflator: Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains special shipping instructions for the packaging...
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Forum - 10/24/2017
... to cover the claim with 100% GM Participation. (Refer to the FAQ contained with GCUS-9-3886 New GM Policy Evaluation Tool National Launch). ...
Up Assembly Claim Help - 11/23/2018
... the rear axle in about six weeks. That seemed to be contradictory to my understanding of the new policy regarding alternate part/up assemblies so I contacted our Warranty Specialist. She told me to follow the process that is given in the...
Recall 18278 - 11/02/2018
HiI have a couple of different circumstances regarding this recall for the brake pivot bolt. We have one vehicle where when the tech checked it. It already had the threadlocker put on it probably from the previous recall already being done on it correctly....
Forum - 12/12/2018
I agree! I am thankful for JL Warranty staff and the Warranty Newsletter! Have a wonderful Holiday Season!
Forum - 11/29/2018
I'm not sure what vehicle this is pertaining to... but maybe one of the labor operations petaining to the pickup box or it's liner perhaps?
Forum - 10/25/2018
Still does not help. I could ask our DMA but he's new and does not know alot yet
Forum - 01/11/2019
We are moving to a new DMS, in 2 years, but I don't know which one it will be yet..
Forum - 02/18/2019
Reference the Transportation, Vehicle Storage, and PDI Policy Manual Article 1.1.13 (Reimbursement for Transportation Transactions).
Forum - 02/18/2019
Hi warranty1! Please check out the article from the Warranty News on "Attaching a Document to a Pending Transaction" by clicking here.
Forum - 02/14/2019
... one specific to GMNA and the US). Select the Warranty Information Category Type link. Select the New Vehicle Limited Warranty Document link. Scroll to the What's Not Covered section....
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 04/04/2019
Thank you all again for the assistance. I don't usually come across a (non Chevy) oil change, so that threw me for a loop. Learning new things everyday!
Forum - 04/25/2019
The following is from P&P Article 1.1.4 regarding vehicle delivery with an ePOD: Carrier's Delivery Receipt - Electronic (ePOD) ePOD is a paperless system for the delivery of vehicles (similar to how dealers already take deliveries from FedEx or UPS)....
I'm sorry...I meant, is the tag/sticker required? Since it's never mentioned in updates, is it required to remove from the battery and keeping with vehicle docs?
Customer Assistance $100 Voucher - 03/06/2018
... a customer through Customer Assistance Center? We had a customer contact CAC because their vehicle is out of warranty and wanted assistance. The service manager had run the policy calculator and had determined that the customer was responsible...
Forum - 12/08/2017
... have the invoiced copy of the repair once it's done I just wonder why do a ZSET? This is a new one to me, anyone else out there doing this?...
Forum - 12/20/2017
A good PDI process reference is available within the Service P&P Manual - Transportation, Vehicle Storage, and PDI Policy - Article 3.1.1b (GM Service Agent Reimbursement for PDI Service).
Forum - 01/02/2018
The Recall Vehicle Action Report: CAM-02 is available within the General Information section of Service Forms. Complete the Owner Unwilling/Unable to Bring in Vehicle section of the form. Keep in mind that "this will not close the recall in IVH - GM is...
Battery Claim - Please do not resubmit? - 01/04/2018
... the Job Card number and the Warranty Code. As far as the bulletin, this may be the first I knew about it. For the "FLOODED" comment, I'm not sure what that is in reference to. I looked at previous printouts and they all had OUT OF VEHICLE...
Forum - 07/18/2017
Wow! So many reactions. Did GM get hacked? Is it my birthday? Are they sober? This is the best news I've gotten today.
Forum - 07/11/2017
Maintain a well documented copy of the previous job card with the new job card - it may become necessary to attach to the transaction as supporting documentation.
Forum - 09/25/2017
Coverage is provided during the terms of the New Vehicle Limited Warranty, Limited Powertrain Warranty and/or Hybrid Specific Limited Warranty. (Courtesy Transportation: Service P&P Article 1.4 - Bulletin 07-00-89-037)
Forum - 08/21/2017
The service advisors usually take care of this issue at our dealership. We write a job card , let the vehicle sit a few minutes . Then we check the oil level and note it on the job card . If for example the vehicle is an equinox thier is a good...
Forum - 09/28/2017
... re: return of the used inflator: Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains special shipping instructions for the packaging...
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Forum - 10/24/2017
... to cover the claim with 100% GM Participation. (Refer to the FAQ contained with GCUS-9-3886 New GM Policy Evaluation Tool National Launch). ...
Up Assembly Claim Help - 11/23/2018
... the rear axle in about six weeks. That seemed to be contradictory to my understanding of the new policy regarding alternate part/up assemblies so I contacted our Warranty Specialist. She told me to follow the process that is given in the...
Recall 18278 - 11/02/2018
HiI have a couple of different circumstances regarding this recall for the brake pivot bolt. We have one vehicle where when the tech checked it. It already had the threadlocker put on it probably from the previous recall already being done on it correctly....
Forum - 12/12/2018
I agree! I am thankful for JL Warranty staff and the Warranty Newsletter! Have a wonderful Holiday Season!
Forum - 11/29/2018
I'm not sure what vehicle this is pertaining to... but maybe one of the labor operations petaining to the pickup box or it's liner perhaps?
Forum - 10/25/2018
Still does not help. I could ask our DMA but he's new and does not know alot yet
Forum - 01/11/2019
We are moving to a new DMS, in 2 years, but I don't know which one it will be yet..
Forum - 02/18/2019
Reference the Transportation, Vehicle Storage, and PDI Policy Manual Article 1.1.13 (Reimbursement for Transportation Transactions).
Forum - 02/18/2019
Hi warranty1! Please check out the article from the Warranty News on "Attaching a Document to a Pending Transaction" by clicking here.
Forum - 02/14/2019
... one specific to GMNA and the US). Select the Warranty Information Category Type link. Select the New Vehicle Limited Warranty Document link. Scroll to the What's Not Covered section....
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 04/04/2019
Thank you all again for the assistance. I don't usually come across a (non Chevy) oil change, so that threw me for a loop. Learning new things everyday!
Forum - 04/25/2019
The following is from P&P Article 1.1.4 regarding vehicle delivery with an ePOD: Carrier's Delivery Receipt - Electronic (ePOD) ePOD is a paperless system for the delivery of vehicles (similar to how dealers already take deliveries from FedEx or UPS)....
Forum - 12/10/2019
NVD is New Vehicle Damage. They are contacted thru DBC chat, or by calling DBC. They may want you to submit copies of delivery receipt, letter of notification (if driver didnt not sign as damaged) and the 3 required pictures for damages over $500. With...
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Old Labor Op Issue - 10/02/2019
... has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a vehicle this old. This particular labor op is not there, the closest part is the Air Inlet Valve Actuator...
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
Forum - 10/01/2019
This was in the October newsletter. I am assuming it applies to every special policy.
Forum - 01/06/2020
Check out our Transportation Transaction videos by clicking HERE and HERE for more helpful information on vehicle inspection and transaction submission.
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Forum - 06/10/2019
... situations addressed by the region rather than submitting a field action transaction for a vehicle that is outside of the coverage parameter (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field...
Forum - 08/27/2019
Great suggestions for New Vehicle Damage information rchaney! Correctly documenting damage on the delivery receipt or ePOD is very important. Without the correct damage codes (or any damage codes), a transportation damage claim is unlikely to pay. If...
Forum - 09/10/2019
... when the reimbursement rate may be reduced: If a dealer does not have the minimum number of vehicles reported into the CTP program at all times, the reimbursement rate for the dealership will be returned to the standard rate per day and all future rental...
Inspection Process / Transportation Damage - Looking For Tips - 08/23/2019
Hi,Looking for tips from anyone that has a good handle on the new vehicle inspection process and notating transportation damage.We keep having several instances where we notate damage but when we get the delivery receipt there is nothing documented. ...
What are your strategies for educating your team? - 07/30/2019
When a new policy is released or an existing policy has been updated, how do you and/or management ensure everyone is aware of and following the updated procedure? This question was presented in the August 2019 edition of the Warranty News....
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... is going to be a transportation claim (my 5 digit codes being used are: 17,4,5 and 17,24,6) so vehicle had rear bed side panel replaced, sanded, refinished, paint and clear coat done. The vehicle becuase of danage needed a bulb replaced and also...
Special Coverage Transaction Submission Changes - 05/26/2016
Is it just me that takes issue with this new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission...
What Would You Do - 06/16 - 05/24/2016
... is the second time that customer has used the Maintenance Plan. Original owner purchased vehicle new and performs all service at the dealership. After authorizing the service repair as Policy, the service manager also performed a Policy Calculator...
Recall 14574 & 15757 - 03/02/2016
I am wondering if anyone has any insight as to WHY the beauty cover is being removed on these vehicles. We have done a few now and all the customers are unhappy about the beauty cover being removed and not reinstalled back on the vehicle. I called DBC...
Recall 14350 and key replacement - 09/22/2016
... original GM keys to have recall 14350 performed. My service manager is having us cut new keys to replace the after market ones and adding them to the transaction with P auth. They've all paid, but I was wondering what everyone else is doing...
Forum search? - 10/04/2016
Is there a way to search forums? I hate to post a new topic if one has already been started...
Forum - 10/12/2016
... Customer Enthusiasm/Non-Warranty Repair section: "These types of repairs are not covered by the New Vehicle Limited Warranty, a 50% customer participation is recommended."...
Forum - 11/03/2016
I cannot find this news article under Warranty policy deviations-Community/Article/1083/this title above-I believe the date was 4/27/11 or 3/26/2015
Forum - 11/22/2016
Reference P&P Article 1.1.1.1 for 2017 GM New Car and Light Duty Truck Limited Warranty including bumper to bumper, powertrain, courtesy transportation, roadside. This article also includes the Buick, Cadillac, GMC, Chevrolet Warranty Guide (basically...
Forum - 12/09/2016
The vehicle is now out of bumper to bumper, I assume? If so, you are correct : )
Re: updates on power trian coverages for 2011 - 10/26/2015
Wheel bearings are covered components under the Certified Used Vehicle warranty - if the vehicle has coverage listing in IVH. The bearing is not covered under the emissions or powertrain warranty.
Rejection Code - 02/10/2016
I need your help. I am new to this and i got a rejection code I have not seen before, nor understand what it means. I received rejection code "919 Vehicle Evaluation Criteria is not compatible with this Labour Code" what does this mean? Thanks Ever...
Re: DEALERTRACK - 01/26/2016
Dealer Track is gonna be new to me have been on Reynolds for years. I will probably use Global Connect too.
NVD is New Vehicle Damage. They are contacted thru DBC chat, or by calling DBC. They may want you to submit copies of delivery receipt, letter of notification (if driver didnt not sign as damaged) and the 3 required pictures for damages over $500. With...
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Old Labor Op Issue - 10/02/2019
... has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a vehicle this old. This particular labor op is not there, the closest part is the Air Inlet Valve Actuator...
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
Forum - 10/01/2019
This was in the October newsletter. I am assuming it applies to every special policy.
Forum - 01/06/2020
Check out our Transportation Transaction videos by clicking HERE and HERE for more helpful information on vehicle inspection and transaction submission.
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Forum - 06/10/2019
... situations addressed by the region rather than submitting a field action transaction for a vehicle that is outside of the coverage parameter (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field...
Forum - 08/27/2019
Great suggestions for New Vehicle Damage information rchaney! Correctly documenting damage on the delivery receipt or ePOD is very important. Without the correct damage codes (or any damage codes), a transportation damage claim is unlikely to pay. If...
Forum - 09/10/2019
... when the reimbursement rate may be reduced: If a dealer does not have the minimum number of vehicles reported into the CTP program at all times, the reimbursement rate for the dealership will be returned to the standard rate per day and all future rental...
Inspection Process / Transportation Damage - Looking For Tips - 08/23/2019
Hi,Looking for tips from anyone that has a good handle on the new vehicle inspection process and notating transportation damage.We keep having several instances where we notate damage but when we get the delivery receipt there is nothing documented. ...
What are your strategies for educating your team? - 07/30/2019
When a new policy is released or an existing policy has been updated, how do you and/or management ensure everyone is aware of and following the updated procedure? This question was presented in the August 2019 edition of the Warranty News....
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... is going to be a transportation claim (my 5 digit codes being used are: 17,4,5 and 17,24,6) so vehicle had rear bed side panel replaced, sanded, refinished, paint and clear coat done. The vehicle becuase of danage needed a bulb replaced and also...
Special Coverage Transaction Submission Changes - 05/26/2016
Is it just me that takes issue with this new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission...
What Would You Do - 06/16 - 05/24/2016
... is the second time that customer has used the Maintenance Plan. Original owner purchased vehicle new and performs all service at the dealership. After authorizing the service repair as Policy, the service manager also performed a Policy Calculator...
Recall 14574 & 15757 - 03/02/2016
I am wondering if anyone has any insight as to WHY the beauty cover is being removed on these vehicles. We have done a few now and all the customers are unhappy about the beauty cover being removed and not reinstalled back on the vehicle. I called DBC...
Recall 14350 and key replacement - 09/22/2016
... original GM keys to have recall 14350 performed. My service manager is having us cut new keys to replace the after market ones and adding them to the transaction with P auth. They've all paid, but I was wondering what everyone else is doing...
Forum search? - 10/04/2016
Is there a way to search forums? I hate to post a new topic if one has already been started...
Forum - 10/12/2016
... Customer Enthusiasm/Non-Warranty Repair section: "These types of repairs are not covered by the New Vehicle Limited Warranty, a 50% customer participation is recommended."...
Forum - 11/03/2016
I cannot find this news article under Warranty policy deviations-Community/Article/1083/this title above-I believe the date was 4/27/11 or 3/26/2015
Forum - 11/22/2016
Reference P&P Article 1.1.1.1 for 2017 GM New Car and Light Duty Truck Limited Warranty including bumper to bumper, powertrain, courtesy transportation, roadside. This article also includes the Buick, Cadillac, GMC, Chevrolet Warranty Guide (basically...
Forum - 12/09/2016
The vehicle is now out of bumper to bumper, I assume? If so, you are correct : )
Re: updates on power trian coverages for 2011 - 10/26/2015
Wheel bearings are covered components under the Certified Used Vehicle warranty - if the vehicle has coverage listing in IVH. The bearing is not covered under the emissions or powertrain warranty.
Rejection Code - 02/10/2016
I need your help. I am new to this and i got a rejection code I have not seen before, nor understand what it means. I received rejection code "919 Vehicle Evaluation Criteria is not compatible with this Labour Code" what does this mean? Thanks Ever...
Re: DEALERTRACK - 01/26/2016
Dealer Track is gonna be new to me have been on Reynolds for years. I will probably use Global Connect too.
GM SMART CARE - 01/28/2016
NEW TO GM WARRANTY. CAN ANYONE TELL ME HOW I GO ABOUT SUBMITTING CLAIMS WITH GM SMART CARE?
What Would You Do - 01/16 - 01/11/2016
... the center intake manifold removed, as well as the front EGR cooler. The technician then installed new lines, EGR cooler and tube gaskets, center intake gaskets, air duct, and then cleaned the center of the engine and the transmission torque converter...
Battery Reject - 01/12/2016
I'm trying to submit a battery under new vehicle warranty but the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed....
Re: Question regarding technician documentation - 07/22/2015
Policy & Procedure Article 3.3.1 (Vehicle History File) states that the service agent must maintain a complete & accurate vehicle history file. The file may be in the form of a paper file that includes the shop copy of the job card or an electronic vehicle...
HOW DO I CODE THIS? - 08/20/2015
... part of the exh manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provide. Thanks.:-)...
Forum - 01/17/2017
... was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect headlines-message #GCUS9-3405--also in Warranty in Review Newsletter Q1 2017 Edition--to correct my rejected claim in...
SHUTTLE - 01/18/2017
INFORMATION ON SHUTTLE. DO YOU NEED TO HAVE A DRAC SHUTTLE VEHICLE?Format: Article
Forum - 01/27/2017
If you are not a certified pre-owned dealer is it ok to sell the vehicle with a recall with no remedy?
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
... We have decided to work on starting to do our claims in house, and I am going to be our new warranty adminstrator, I have no experience in the field. Our service advisor has worked in other dealership in the past and has some experience with handling...
Forum - 02/23/2017
or you would use that for a vehicle that is older too , what is that labor op for ??
Forum - 02/24/2017
Ok great, thanks for the clarification. But just wondering "why" dont they show marked dealer install on they vehicle build like the other items do??
Forum - 03/09/2017
Our shuttle isn't a DRAC, we have a couple of vehicles that service uses for shuttling customers. I've never read that it should be a DRAC.
17019 and the Oil - 02/07/2017
I pulled the new and used vehicle reports for open recalls and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the...
Forum - 02/02/2017
... it just state what it covers and doesn't cover? For example, "if vehicle is still under new vehicle warranty, rental is available to customer." It's just confusing the way they word things... ...
What Would You Do - 04/17 - 03/21/2017
... was, at time of write up, coded as customer pay. Because the repair was powertrain related and the vehicle had remaining powertrain warranty coverage, the line was updated to warranty. The second line of the job card was for a customer pay tire...
Customer Reimbursement Claim - 03/23/2017
Ok, so I'm still pretty new at being a warranty admin. and I haven't came across a customer reimbursement claim yet. My service director just gave me a customer's information for a vehicle they bought from us a couple months ago and a case number from...
Forum - 03/23/2017
... a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No "install SOP part". I still get tha...
Forum - 05/04/2017
From Service P&P Article 3.2.9 Technician Identification and Accounting of Labor Time: Multiple Vehicle Repairs For multiple vehicles requiring reprogramming, as well as service update bulletins and field actions involving inspections only (no parts...
Forum - 05/04/2017
From the Courtesy Transportation and Roadside Program Bulletin 07-00-89-037J: Vehicles are to be current or within the past one model year. Rental companies (preferred agencies) should be aware of this policy. If using dealer rental program,...
Forum - 04/27/2017
Go under Service Forms App, General information, 8 sections down, (right above brakes) under Recall Vehicle Action Report-Cam-02
Courtesty Transportation - Rental Requirements? - 05/03/2017
I have a question about the requirement that the rental vehicle must be current or within one model year...What if there are none available in 2017 or 2016 rentals?
Forum - 04/12/2017
Great thanks, I'll make a note on my Nov 2016 News copy that putting it in parts/handling field is not effective anymore.
Forum - 06/28/2017
in policy and precedures manuel 1.3 roadside assistance program this is available for 3/36 for vehicles think gm likes it best when customers or dealers use this program !
Forum - 07/06/2017
no because you were already credited for these vehicles before they were delivered to your dealership and your labor rate change...you have to use your old rate !
Forum - 06/21/2017
ALL OUR 'PARTS ORDERED' TICKETS ARE CLOSED UNDER CUSTOMER, UNLESS IT HAS A SPAC CASE ATTACHED TO IT, OR VEHICLE DOES NOT LEAVE THE LOT.
NEW TO GM WARRANTY. CAN ANYONE TELL ME HOW I GO ABOUT SUBMITTING CLAIMS WITH GM SMART CARE?
What Would You Do - 01/16 - 01/11/2016
... the center intake manifold removed, as well as the front EGR cooler. The technician then installed new lines, EGR cooler and tube gaskets, center intake gaskets, air duct, and then cleaned the center of the engine and the transmission torque converter...
Battery Reject - 01/12/2016
I'm trying to submit a battery under new vehicle warranty but the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed....
Re: Question regarding technician documentation - 07/22/2015
Policy & Procedure Article 3.3.1 (Vehicle History File) states that the service agent must maintain a complete & accurate vehicle history file. The file may be in the form of a paper file that includes the shop copy of the job card or an electronic vehicle...
HOW DO I CODE THIS? - 08/20/2015
... part of the exh manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provide. Thanks.:-)...
Forum - 01/17/2017
... was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect headlines-message #GCUS9-3405--also in Warranty in Review Newsletter Q1 2017 Edition--to correct my rejected claim in...
SHUTTLE - 01/18/2017
INFORMATION ON SHUTTLE. DO YOU NEED TO HAVE A DRAC SHUTTLE VEHICLE?Format: Article
Forum - 01/27/2017
If you are not a certified pre-owned dealer is it ok to sell the vehicle with a recall with no remedy?
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
... We have decided to work on starting to do our claims in house, and I am going to be our new warranty adminstrator, I have no experience in the field. Our service advisor has worked in other dealership in the past and has some experience with handling...
Forum - 02/23/2017
or you would use that for a vehicle that is older too , what is that labor op for ??
Forum - 02/24/2017
Ok great, thanks for the clarification. But just wondering "why" dont they show marked dealer install on they vehicle build like the other items do??
Forum - 03/09/2017
Our shuttle isn't a DRAC, we have a couple of vehicles that service uses for shuttling customers. I've never read that it should be a DRAC.
17019 and the Oil - 02/07/2017
I pulled the new and used vehicle reports for open recalls and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the...
Forum - 02/02/2017
... it just state what it covers and doesn't cover? For example, "if vehicle is still under new vehicle warranty, rental is available to customer." It's just confusing the way they word things... ...
What Would You Do - 04/17 - 03/21/2017
... was, at time of write up, coded as customer pay. Because the repair was powertrain related and the vehicle had remaining powertrain warranty coverage, the line was updated to warranty. The second line of the job card was for a customer pay tire...
Customer Reimbursement Claim - 03/23/2017
Ok, so I'm still pretty new at being a warranty admin. and I haven't came across a customer reimbursement claim yet. My service director just gave me a customer's information for a vehicle they bought from us a couple months ago and a case number from...
Forum - 03/23/2017
... a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No "install SOP part". I still get tha...
Forum - 05/04/2017
From Service P&P Article 3.2.9 Technician Identification and Accounting of Labor Time: Multiple Vehicle Repairs For multiple vehicles requiring reprogramming, as well as service update bulletins and field actions involving inspections only (no parts...
Forum - 05/04/2017
From the Courtesy Transportation and Roadside Program Bulletin 07-00-89-037J: Vehicles are to be current or within the past one model year. Rental companies (preferred agencies) should be aware of this policy. If using dealer rental program,...
Forum - 04/27/2017
Go under Service Forms App, General information, 8 sections down, (right above brakes) under Recall Vehicle Action Report-Cam-02
Courtesty Transportation - Rental Requirements? - 05/03/2017
I have a question about the requirement that the rental vehicle must be current or within one model year...What if there are none available in 2017 or 2016 rentals?
Forum - 04/12/2017
Great thanks, I'll make a note on my Nov 2016 News copy that putting it in parts/handling field is not effective anymore.
Forum - 06/28/2017
in policy and precedures manuel 1.3 roadside assistance program this is available for 3/36 for vehicles think gm likes it best when customers or dealers use this program !
Forum - 07/06/2017
no because you were already credited for these vehicles before they were delivered to your dealership and your labor rate change...you have to use your old rate !
Forum - 06/21/2017
ALL OUR 'PARTS ORDERED' TICKETS ARE CLOSED UNDER CUSTOMER, UNLESS IT HAS A SPAC CASE ATTACHED TO IT, OR VEHICLE DOES NOT LEAVE THE LOT.
Forum - 05/08/2017
... treat that, while waiting on parts. Its a rock and hard place, because yes, you close ticket if vehicle leaves lot, by most state laws, and holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them...
Forum - 05/15/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first
Re: Complaint Codes - 01/15/2013
Contacted ADP, they received an email from GM,they have not loaded the new codes from their side yet.
Re: Reject message help - 02/11/2013
I had found an article in the feb 2010 newsletter that talks about the difference in the two...glad you were able to get your cliam thru...
Re: Christmas Eve Hours - 12/19/2012
... and quick cleanup we clear out. I just found out that while our service department is closed on New Years Day (thank goodness), our sales department will be open which I think is terrible! We close on New Years eve at 6. Your manager needs to decide...
Re: Part Expedite - 04/23/2013
Learned something new !!!! will have to remember that next time i have one...
Warranty Help Cards Updated with Global Codes - 05/02/2013
All of the applicable Quick Reference Warranty Help Cards have been updated to reflect the new Global Labour Code format. The updated cards are indicated with the following: (New Global Codes) View the cards!
Re: Price of Optikleen on a PDI - 09/10/2013
We are in New york it has been that way for 10 years since Ive been here at this dealership
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
... diag a water pump as "bad". It's a never ending battle, especially when we've recently gotten two new service advisors and two new techs. It's very frustrating. I keep a copy of the Required Operating Procedures bulletin on hand for reference (04-00-89-015)and...
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: What would you do? - 10/09/2012
... DENIED any sort of claim acceptance due to the type of repair. :( The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have...
Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/11/2012
Anyone looked at this new bulletin yet?? OMG!!!!!!! Comments please
Re: Looking for paint amount for AO. - 10/17/2012
Go to SI under vehicle, body repair, paint and coatings, introduction, material allowances, AO is listed under flexible finishes US the amount is $96.97.
Re: Complaint Codes - 01/14/2013
HAS ANYONE FOUND WHERE THE NEW LIST IS FOR THE CAUSE AND COMPLAINT CODES FOR THE CATEGORIES
Re: DMA PRE AUTH - 01/14/2013
We just got a new warranty specialist and her and our DMA don't agree on the submission end of it. Our DMA would have me submit the claim and let it reject and then we would send her the form. The prior specialist would pay the claim once the DMA approved...
Re: Reject message help - 01/14/2013
I JUST TRIED TO DO A HISTORY ON THE VIN AND LOOKS LIKE THE VIN NUMBER IS NOT RIGHT...WHAT KIND OF VEHICLE IS THIS??
Re: Goodwill on GM Certified Pre-Owned? - 08/21/2012
I'll have to check to see what service wants to do again. They are very good customers and have purchased several vehicles from us.
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 09/04/2012
thanks Mark for the info , i never did know where to find this information.... Likes learning something new..!!!
Re: Partial Fluid Pricing breakdown ??? - 08/08/2012
THERE IS AN ARTICLE ON PAGE 3 OF THE OCTOBER 2011 NEWSLETTER ABOUT FLUIDS, NOT SURE IF THIS WHAT YOU ARE LOOKING FOR!!
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
thanks for sharing, i have doing warranties off and on for a long time and i am always learing something new everyday..
Re: goodwill reimbursement - 07/26/2012
Check the IVH history, just because theres a recall and if it doesnt apply to that customers vehicle, why would a reimbursement be necessary? Enthusiasm or not, i wouldn't give away money to a longtime cutomer thats continuing to give their business to...
Re: Where can I find..... - 08/02/2012
Well, I just put pvpp in the search box of the P&P manual and it comes up with Cadillac Professional Vehicle Protection Plan under article 1.2.6....Good luck to you!
What would you do? - 07/20/2012
... DENIED any sort of claim acceptance due to the type of repair. :( The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have...
Re: CAC / GMPP SMARTCARE - 07/20/2012
MARCH 2012 NEWSLETTER THERE IS AN ARTICLE THAT TALKS ABOUT GOODWILL AND USE LABOR OP Z7410 ,THIS MAYBE WHAT YOU ARE LOOKING FOR, IF I APOLOGIZE TOO
Parts Warranty - 02/26/2014
... under parts warranty. My question is after all that, Can we put in labor time for installing the new power steering pump? The service advisor only has down the amount for the part and no labor. He told me that as of January 1, 2014 they changed the way...
... treat that, while waiting on parts. Its a rock and hard place, because yes, you close ticket if vehicle leaves lot, by most state laws, and holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them...
Forum - 05/15/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first
Re: Complaint Codes - 01/15/2013
Contacted ADP, they received an email from GM,they have not loaded the new codes from their side yet.
Re: Reject message help - 02/11/2013
I had found an article in the feb 2010 newsletter that talks about the difference in the two...glad you were able to get your cliam thru...
Re: Christmas Eve Hours - 12/19/2012
... and quick cleanup we clear out. I just found out that while our service department is closed on New Years Day (thank goodness), our sales department will be open which I think is terrible! We close on New Years eve at 6. Your manager needs to decide...
Re: Part Expedite - 04/23/2013
Learned something new !!!! will have to remember that next time i have one...
Warranty Help Cards Updated with Global Codes - 05/02/2013
All of the applicable Quick Reference Warranty Help Cards have been updated to reflect the new Global Labour Code format. The updated cards are indicated with the following: (New Global Codes) View the cards!
Re: Price of Optikleen on a PDI - 09/10/2013
We are in New york it has been that way for 10 years since Ive been here at this dealership
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
... diag a water pump as "bad". It's a never ending battle, especially when we've recently gotten two new service advisors and two new techs. It's very frustrating. I keep a copy of the Required Operating Procedures bulletin on hand for reference (04-00-89-015)and...
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: What would you do? - 10/09/2012
... DENIED any sort of claim acceptance due to the type of repair. :( The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have...
Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/11/2012
Anyone looked at this new bulletin yet?? OMG!!!!!!! Comments please
Re: Looking for paint amount for AO. - 10/17/2012
Go to SI under vehicle, body repair, paint and coatings, introduction, material allowances, AO is listed under flexible finishes US the amount is $96.97.
Re: Complaint Codes - 01/14/2013
HAS ANYONE FOUND WHERE THE NEW LIST IS FOR THE CAUSE AND COMPLAINT CODES FOR THE CATEGORIES
Re: DMA PRE AUTH - 01/14/2013
We just got a new warranty specialist and her and our DMA don't agree on the submission end of it. Our DMA would have me submit the claim and let it reject and then we would send her the form. The prior specialist would pay the claim once the DMA approved...
Re: Reject message help - 01/14/2013
I JUST TRIED TO DO A HISTORY ON THE VIN AND LOOKS LIKE THE VIN NUMBER IS NOT RIGHT...WHAT KIND OF VEHICLE IS THIS??
Re: Goodwill on GM Certified Pre-Owned? - 08/21/2012
I'll have to check to see what service wants to do again. They are very good customers and have purchased several vehicles from us.
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 09/04/2012
thanks Mark for the info , i never did know where to find this information.... Likes learning something new..!!!
Re: Partial Fluid Pricing breakdown ??? - 08/08/2012
THERE IS AN ARTICLE ON PAGE 3 OF THE OCTOBER 2011 NEWSLETTER ABOUT FLUIDS, NOT SURE IF THIS WHAT YOU ARE LOOKING FOR!!
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
thanks for sharing, i have doing warranties off and on for a long time and i am always learing something new everyday..
Re: goodwill reimbursement - 07/26/2012
Check the IVH history, just because theres a recall and if it doesnt apply to that customers vehicle, why would a reimbursement be necessary? Enthusiasm or not, i wouldn't give away money to a longtime cutomer thats continuing to give their business to...
Re: Where can I find..... - 08/02/2012
Well, I just put pvpp in the search box of the P&P manual and it comes up with Cadillac Professional Vehicle Protection Plan under article 1.2.6....Good luck to you!
What would you do? - 07/20/2012
... DENIED any sort of claim acceptance due to the type of repair. :( The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have...
Re: CAC / GMPP SMARTCARE - 07/20/2012
MARCH 2012 NEWSLETTER THERE IS AN ARTICLE THAT TALKS ABOUT GOODWILL AND USE LABOR OP Z7410 ,THIS MAYBE WHAT YOU ARE LOOKING FOR, IF I APOLOGIZE TOO
Parts Warranty - 02/26/2014
... under parts warranty. My question is after all that, Can we put in labor time for installing the new power steering pump? The service advisor only has down the amount for the part and no labor. He told me that as of January 1, 2014 they changed the way...
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Admin allowance times.... Whats your process? - 06/20/2014
... What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems...
closest to labor ops - 08/07/2014
Was perusing the August newsletter today about the new P&P guidelines (bul 14-00-89-003), and was confused by the mention of 'closest to' labor ops being submitted as OLH. Upon reviewing the bulletin there is no mention of this; can anyone suggest where...
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Dealer Install Canyon - 05/18/2015
Does anyone know what the Dealer Install Indicator is on the new Canyons we cannot find what the Indicator is.
Re: 2015 and 2 Year Maintenance - 03/19/2015
If I am not mistaken the customers have to sign up for this when they buy the vehicle...
2015 PDI labor ops - 10/02/2014
any one know about updates for 2015 vehicles for PDI ? I can't find alot of them like the 2015 terrain
2014 LOF on Used Inventory - 10/13/2014
If a 2014 vehicle is in used inventory and requires an LOF and Rotate is it covered under the 2 yr/24K maintenance plan?
Re: Towing Document - 09/24/2009
Information is posted within SI by vehicle in the Owner's Manual documents (keyword search term: towing or within the "Driving Your Vehicle" section). I have been unable to locate a Technical Document, such as the one from 2006.
Re: Lost Rep - 09/21/2009
We also lost our rep--he took early retirement. We have heard that the parts/service position is going to be the same person from here on out and new assignments would take effect Oct. 1st and we would hear before then who our new rep. would be.
Re: Thank you J&L! - 09/08/2009
Ideas for WAMM: Global Warranty Updates, New Cross Lines warranty Guidelines, DA Report Analysis. Christy hope you guys are able to make it up.
Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.
Re: J9981 - 09/17/2009
MAYBE THIS IS JUST FOR NEW YORK STATE, WITH OUR INSPECTIONS????? I FIGURE THAT EVERY STATE IS NOT THE SAME WITH INSPECTIONS.
Re: 2010 CAMARO - STRIPS - 08/04/2009
Also verify on the vehicle build that it gets the stripes and the correct labor was used for the corresponding LPO code was used.
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: part expediting question - 08/17/2009
Z5000 AND Z5001 WILL WORK AS LONG AS VEHICLE HAS LESS THAN 100,000 MILES, NO AUTH REQUIRED.
Re: GM Certified coverage - 08/18/2009
I've never been able to find anything either. I think I'll write in as a suggestion for something to cover in J&L newsletter.
Re: Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/18/2009
NEW POLICY: Change in automatic transmission add condition documentation and claim submission...Bulletin 09-07-30-018: Effective with repairs performed after January 1, 2010.
Re: Material Number not found. - 12/30/2009
I sent ours to the FOM & it was paid but that was also for a Saturn vehicle.
Transportation claim - 12/31/2009
Does anyone remember seeing an article in the newsletter regarding the amount of other labor hours allowed per damage severity code on a transportation claim?
Re: Question? Goodwill radio replacment submission - 11/20/2009
Since the vehicle is out of Warranty and within 12/12 of original replacement run it as a Claim Type B.
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
The stripes are now coming on the vehicles from factory. When we did install, we would sublet them out.
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
... breaks but I not sure if it's part of Sp. [/quote] Did you look in Global Warranty Investigate Vehicle History? It would show the special policy in the "Applicable Warranties" area along with the base warranty, etc. if it applies to this vehicle....
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Admin allowance times.... Whats your process? - 06/20/2014
... What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems...
closest to labor ops - 08/07/2014
Was perusing the August newsletter today about the new P&P guidelines (bul 14-00-89-003), and was confused by the mention of 'closest to' labor ops being submitted as OLH. Upon reviewing the bulletin there is no mention of this; can anyone suggest where...
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Dealer Install Canyon - 05/18/2015
Does anyone know what the Dealer Install Indicator is on the new Canyons we cannot find what the Indicator is.
Re: 2015 and 2 Year Maintenance - 03/19/2015
If I am not mistaken the customers have to sign up for this when they buy the vehicle...
2015 PDI labor ops - 10/02/2014
any one know about updates for 2015 vehicles for PDI ? I can't find alot of them like the 2015 terrain
2014 LOF on Used Inventory - 10/13/2014
If a 2014 vehicle is in used inventory and requires an LOF and Rotate is it covered under the 2 yr/24K maintenance plan?
Re: Towing Document - 09/24/2009
Information is posted within SI by vehicle in the Owner's Manual documents (keyword search term: towing or within the "Driving Your Vehicle" section). I have been unable to locate a Technical Document, such as the one from 2006.
Re: Lost Rep - 09/21/2009
We also lost our rep--he took early retirement. We have heard that the parts/service position is going to be the same person from here on out and new assignments would take effect Oct. 1st and we would hear before then who our new rep. would be.
Re: Thank you J&L! - 09/08/2009
Ideas for WAMM: Global Warranty Updates, New Cross Lines warranty Guidelines, DA Report Analysis. Christy hope you guys are able to make it up.
Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.
Re: J9981 - 09/17/2009
MAYBE THIS IS JUST FOR NEW YORK STATE, WITH OUR INSPECTIONS????? I FIGURE THAT EVERY STATE IS NOT THE SAME WITH INSPECTIONS.
Re: 2010 CAMARO - STRIPS - 08/04/2009
Also verify on the vehicle build that it gets the stripes and the correct labor was used for the corresponding LPO code was used.
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: part expediting question - 08/17/2009
Z5000 AND Z5001 WILL WORK AS LONG AS VEHICLE HAS LESS THAN 100,000 MILES, NO AUTH REQUIRED.
Re: GM Certified coverage - 08/18/2009
I've never been able to find anything either. I think I'll write in as a suggestion for something to cover in J&L newsletter.
Re: Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/18/2009
NEW POLICY: Change in automatic transmission add condition documentation and claim submission...Bulletin 09-07-30-018: Effective with repairs performed after January 1, 2010.
Re: Material Number not found. - 12/30/2009
I sent ours to the FOM & it was paid but that was also for a Saturn vehicle.
Transportation claim - 12/31/2009
Does anyone remember seeing an article in the newsletter regarding the amount of other labor hours allowed per damage severity code on a transportation claim?
Re: Question? Goodwill radio replacment submission - 11/20/2009
Since the vehicle is out of Warranty and within 12/12 of original replacement run it as a Claim Type B.
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
The stripes are now coming on the vehicles from factory. When we did install, we would sublet them out.
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
... breaks but I not sure if it's part of Sp. [/quote] Did you look in Global Warranty Investigate Vehicle History? It would show the special policy in the "Applicable Warranties" area along with the base warranty, etc. if it applies to this vehicle....
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
TRANSPORTATION DAMAGE - 02/09/2010
ANYONE KNOW OF A TSB ABOUT TRANSPORTATION DAMAGE, I AM TRYING TO TEACH A NEW BODY SHOP MANAGER HOW TO HANDLE THEM BUT I NEED SOME HELP EXPLAINING THE PROCESS.
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/12/2010
I had 5 outstanding & put them into GWM via the website like they were new. Paid mine also.
Re: Service Agent Summary Report - 06/23/2010
The Service Agent Summary Report is the new monthly report. DBC called me yesterday, said that June 28th the report will be out.
Re: recall for the heated wiper fluid - 06/14/2010
i submitted one in our used car inventory this mornin and we also have a customers vehicle in the shop we have to cut then a check...
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: Z1000???? - 06/15/2010
i saw it too in the newsletter for may 2010 but no amount was given to charge..
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 05/13/2010
This only applies to government vehicles. I wish it applied to all courtesy deliveries, if it did we would make a killing.
Re: DA report replacement? - 05/06/2010
Not sure on that--asked our FOM a while back about interpreting the new report and he said they haven't had training on it yet either. That's been a few mos. ago so don't know if they've been trained yet or not. Think I'll submit it as an idea for...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
MAKE SURE THAT THE RECALL IS SHOWING UP ON THE VEHICLE HISTORY (VIS) IF IT ISNT ON IT THAN ITS NOT COVERED AND IT WONT PAY UNLESS YOU CHANGE THE LO
GSA HANDLING ALLOWANCE - 04/22/2010
... GM in regards to Z7006. I am allowed to claim 150.00 for a courtesy delivery. Can anyone fine a newer message? My fleet manager thought the allowance was for 200.00, I can't find a new message. old message# VSG20011065 from 12/05/01. I've always just...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My question is: What is the warranty on the GM accessories the customer pays for at the time they purchase the vehicle.
SATURN PARTS WARRANTY - 08/20/2010
I am trying to find info on the mark up of parts for Saturn vehicles, Thanks for any help
Re: Warranty Rental VIN - 08/27/2010
you really have it bad with them...they use that line with everyone things will get better now we have a new manager haha yea right..
Re: Warranty Rental VIN - 09/02/2010
... that they are really busy because they are short handed. I think it is more under trained and the new employees are not told about the procedure to follow for gm rentals....
Re: Warranty Rental VIN - 08/26/2010
I would bet that if your dealership withheld payment for the rental vehicles until the paperwork was in order, they would kick it up a notch.....
Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: Would you try to put a claim in for this? - 09/21/2010
Yes, and file a FPR.Where the running bounds mount to the front of the vehicle is part of the cab mounts.
Re: Silverado HD PDI form? - 01/26/2012
... He wasn't sure either, did some digging around and came up with: For 2012 every 2500 or 3500 vehicle is considered HD so would use the HD form. Any 1500 vehicle is non HD. That makes it easy! ...
GWM Shutdown - 01/19/2012
Check out the article here from the latest edition of the Warranty News: GWM and IVH Shutdown.
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
... Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new cylinder. Refer to Corporate Bulletin 10-00-89-009 (USA) or 10-00-89-010 (Canada) for key code security guidelines and key code access information. GMODC...
Re: Diag time punch recording - 07/06/2012
See article in January 2012 newsletter, Clock on, Clock off. Explains time punch requirements.
Re: WPC returns - 05/16/2012
... month we're undergoing our reconstruction, going to Reynolds & Reynolds and I'll have to learn a new submission system for Volvo. Everything old will be new again!...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
so glad we are not the only ones who are old school and probably wont be taught new tricks..
Re: REFRIGERANT COST - 10/18/2011
last ac claim i had was costed out at 8.83 a LB..think one of the past newsletters talked about freon cost..
ANYONE KNOW OF A TSB ABOUT TRANSPORTATION DAMAGE, I AM TRYING TO TEACH A NEW BODY SHOP MANAGER HOW TO HANDLE THEM BUT I NEED SOME HELP EXPLAINING THE PROCESS.
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/12/2010
I had 5 outstanding & put them into GWM via the website like they were new. Paid mine also.
Re: Service Agent Summary Report - 06/23/2010
The Service Agent Summary Report is the new monthly report. DBC called me yesterday, said that June 28th the report will be out.
Re: recall for the heated wiper fluid - 06/14/2010
i submitted one in our used car inventory this mornin and we also have a customers vehicle in the shop we have to cut then a check...
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: Z1000???? - 06/15/2010
i saw it too in the newsletter for may 2010 but no amount was given to charge..
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 05/13/2010
This only applies to government vehicles. I wish it applied to all courtesy deliveries, if it did we would make a killing.
Re: DA report replacement? - 05/06/2010
Not sure on that--asked our FOM a while back about interpreting the new report and he said they haven't had training on it yet either. That's been a few mos. ago so don't know if they've been trained yet or not. Think I'll submit it as an idea for...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
MAKE SURE THAT THE RECALL IS SHOWING UP ON THE VEHICLE HISTORY (VIS) IF IT ISNT ON IT THAN ITS NOT COVERED AND IT WONT PAY UNLESS YOU CHANGE THE LO
GSA HANDLING ALLOWANCE - 04/22/2010
... GM in regards to Z7006. I am allowed to claim 150.00 for a courtesy delivery. Can anyone fine a newer message? My fleet manager thought the allowance was for 200.00, I can't find a new message. old message# VSG20011065 from 12/05/01. I've always just...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My question is: What is the warranty on the GM accessories the customer pays for at the time they purchase the vehicle.
SATURN PARTS WARRANTY - 08/20/2010
I am trying to find info on the mark up of parts for Saturn vehicles, Thanks for any help
Re: Warranty Rental VIN - 08/27/2010
you really have it bad with them...they use that line with everyone things will get better now we have a new manager haha yea right..
Re: Warranty Rental VIN - 09/02/2010
... that they are really busy because they are short handed. I think it is more under trained and the new employees are not told about the procedure to follow for gm rentals....
Re: Warranty Rental VIN - 08/26/2010
I would bet that if your dealership withheld payment for the rental vehicles until the paperwork was in order, they would kick it up a notch.....
Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: Would you try to put a claim in for this? - 09/21/2010
Yes, and file a FPR.Where the running bounds mount to the front of the vehicle is part of the cab mounts.
Re: Silverado HD PDI form? - 01/26/2012
... He wasn't sure either, did some digging around and came up with: For 2012 every 2500 or 3500 vehicle is considered HD so would use the HD form. Any 1500 vehicle is non HD. That makes it easy! ...
GWM Shutdown - 01/19/2012
Check out the article here from the latest edition of the Warranty News: GWM and IVH Shutdown.
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
... Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new cylinder. Refer to Corporate Bulletin 10-00-89-009 (USA) or 10-00-89-010 (Canada) for key code security guidelines and key code access information. GMODC...
Re: Diag time punch recording - 07/06/2012
See article in January 2012 newsletter, Clock on, Clock off. Explains time punch requirements.
Re: WPC returns - 05/16/2012
... month we're undergoing our reconstruction, going to Reynolds & Reynolds and I'll have to learn a new submission system for Volvo. Everything old will be new again!...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
so glad we are not the only ones who are old school and probably wont be taught new tricks..
Re: REFRIGERANT COST - 10/18/2011
last ac claim i had was costed out at 8.83 a LB..think one of the past newsletters talked about freon cost..
Re: Special Policy 10240 with collateral damage - 07/29/2011
Does the Special Policy show on the VIS for this vehicle? From the reject it sounds like it might not be involved.
Re: DRAC cars - 08/19/2011
See admin message G_0000068633 for GMDRAC car. It states "Upon reporting the necessary vehicles as outlined in the Program Guide, the dealership reimbursement rate will be updated in Global Warranty Management (GWM) to $42 per day. This change will be...
adios folks! - 04/01/2011
... so very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, t...
Re: Flywheel Housing Seal opcode - 03/30/2011
... additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the flywheel housing is not much deeper into the vehicle. So, long story short....the tech who had 22.6 hours in this just got ripped of...
Re: What We Don't Know......... - 04/01/2011
what i dont get is these people pay a fortune for their vehicles then they alter them and void the warranty...unbelivable!!!!!!!!!!!!
2009 HHR RESET ONLY LABOR OP - 07/11/2011
I have a 2009 HHR which came in for 3-4 shift shutter felt when driving vehicle..... we road tested it 45 miles "approved by cust", trans functioning ok / tcc engagement in 4th gear normal for this trans - called TAC stated tcc will apply in 3rd & 4th...
Customer Goodwill actions - 07/12/2011
Have a customer that purchased a 2011 Cruze (267 miles on vehicle) transmission needed replacement..... Manager auth us to also fill his gas tank, detail his car & pay for his 1st car payment "which they wrote all as separate lines on job card" ---- &...
2011 Malibu paint issue - 07/21/2011
... over it to prevent future scratching. He stated that replacing the seals would not help since the new ones would be the same as the original parts. Our customer reluctantly agreed to have us perform the repair this way (she hated the idea of tape on...
Re: ONSTAR CONCERN LABOR OP ?? - 07/15/2011
THANKS MARK !!!! I LEARNED SOMETHING NEW GOOD TO KNOW THAT INFO IS THERE.....
PURGING FILES - 04/12/2011
I DON'T FILE BUT WE HAVE SOMEONE NEW AND OUR FILES NEED TO BE PURGED....WHAT DO I KEEP CLOSE BY AND HOW LONG TO WE KEEP FILES....GM AND KIA
Re: Accessories for - 05/17/2011
Thanks for the input. Do you know how the vehicle options are updated?
Re: DMA Authorization Form - 12/14/2010
thats a new one on me too, Brian i have no idea..what is the authorization for??
TIRES - 12/14/2010
NEW TO SUBMITTING WITH GM .... HOW MUCH TIME DO WE GIVE TO ROAD FORCE BALANCE TIRES?
Re: srta trans warranty - 11/17/2010
Well ladies, I guess you learn something new everyday in this field....:) Thanks for the good information!
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/19/2010
thanks kristen for your help,i have been doing warranties off and on since 1973 and i always learn something new i like that..connie
Question on outdated service update - 01/11/2011
We have a vehicle in inventory 07 Suburban with on open service update 07007 that expires with base warranty. This vehicle is out of warranty by miles and time. However, the VIS still shows the service update as open. I looked at the update information...
Re: Question on outdated service update - 01/14/2011
You can find the form on Global Connect in the Library, under Service--Field Action--CAM-01 (Vehicle Recall Action Report) also.
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: Requirements - 02/10/2011
... started in warranty. To stop the problems, I started having a warranty training meeting with all new incoming techs and writers to make sure they were aware of all needed info and forms for any warranty claims. I have used reprints from J&L and the...
PDI - 12/17/2010
WE GOT A NEW ACADIA IN AND HAD 2 KEY FOBS AND ONE KEY HOW DO I SUBMITT FOR THE LOST KEY.I CANT REMEBER THIS HAS NEVER HAPPENED BEFORE
Re: Return Codes - 01/27/2011
i have never seen that one either but thanks i know what to do if i ever do.....learn something new everyday on here...
Re: VIN BREAKDOWN - 02/22/2011
Global Connect left side Vehicle Information Numbers. Go in there and find your model year and then scroll to see info.
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
... dealership I work at said the way he understood it was on Friday if you got a letter it was bad news and if you got a phone call it was good news. We got the phone call thank goodness. I wish all of you the best ...
Re: 2010 CAMARO - STRIPS - 07/30/2009
Look in the LTG under PDI adds they have add ons for rally stripes, the three letters come off of the vehicle build in VIS.
Re: BATTERY PRICING - 07/16/2009
I AM NEW TO GM WARRANTY. WHERE CAN I FIND THE ACDELCO BATTERY WARRANTY PRICING LIST
Does the Special Policy show on the VIS for this vehicle? From the reject it sounds like it might not be involved.
Re: DRAC cars - 08/19/2011
See admin message G_0000068633 for GMDRAC car. It states "Upon reporting the necessary vehicles as outlined in the Program Guide, the dealership reimbursement rate will be updated in Global Warranty Management (GWM) to $42 per day. This change will be...
adios folks! - 04/01/2011
... so very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, t...
Re: Flywheel Housing Seal opcode - 03/30/2011
... additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the flywheel housing is not much deeper into the vehicle. So, long story short....the tech who had 22.6 hours in this just got ripped of...
Re: What We Don't Know......... - 04/01/2011
what i dont get is these people pay a fortune for their vehicles then they alter them and void the warranty...unbelivable!!!!!!!!!!!!
2009 HHR RESET ONLY LABOR OP - 07/11/2011
I have a 2009 HHR which came in for 3-4 shift shutter felt when driving vehicle..... we road tested it 45 miles "approved by cust", trans functioning ok / tcc engagement in 4th gear normal for this trans - called TAC stated tcc will apply in 3rd & 4th...
Customer Goodwill actions - 07/12/2011
Have a customer that purchased a 2011 Cruze (267 miles on vehicle) transmission needed replacement..... Manager auth us to also fill his gas tank, detail his car & pay for his 1st car payment "which they wrote all as separate lines on job card" ---- &...
2011 Malibu paint issue - 07/21/2011
... over it to prevent future scratching. He stated that replacing the seals would not help since the new ones would be the same as the original parts. Our customer reluctantly agreed to have us perform the repair this way (she hated the idea of tape on...
Re: ONSTAR CONCERN LABOR OP ?? - 07/15/2011
THANKS MARK !!!! I LEARNED SOMETHING NEW GOOD TO KNOW THAT INFO IS THERE.....
PURGING FILES - 04/12/2011
I DON'T FILE BUT WE HAVE SOMEONE NEW AND OUR FILES NEED TO BE PURGED....WHAT DO I KEEP CLOSE BY AND HOW LONG TO WE KEEP FILES....GM AND KIA
Re: Accessories for - 05/17/2011
Thanks for the input. Do you know how the vehicle options are updated?
Re: DMA Authorization Form - 12/14/2010
thats a new one on me too, Brian i have no idea..what is the authorization for??
TIRES - 12/14/2010
NEW TO SUBMITTING WITH GM .... HOW MUCH TIME DO WE GIVE TO ROAD FORCE BALANCE TIRES?
Re: srta trans warranty - 11/17/2010
Well ladies, I guess you learn something new everyday in this field....:) Thanks for the good information!
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/19/2010
thanks kristen for your help,i have been doing warranties off and on since 1973 and i always learn something new i like that..connie
Question on outdated service update - 01/11/2011
We have a vehicle in inventory 07 Suburban with on open service update 07007 that expires with base warranty. This vehicle is out of warranty by miles and time. However, the VIS still shows the service update as open. I looked at the update information...
Re: Question on outdated service update - 01/14/2011
You can find the form on Global Connect in the Library, under Service--Field Action--CAM-01 (Vehicle Recall Action Report) also.
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: Requirements - 02/10/2011
... started in warranty. To stop the problems, I started having a warranty training meeting with all new incoming techs and writers to make sure they were aware of all needed info and forms for any warranty claims. I have used reprints from J&L and the...
PDI - 12/17/2010
WE GOT A NEW ACADIA IN AND HAD 2 KEY FOBS AND ONE KEY HOW DO I SUBMITT FOR THE LOST KEY.I CANT REMEBER THIS HAS NEVER HAPPENED BEFORE
Re: Return Codes - 01/27/2011
i have never seen that one either but thanks i know what to do if i ever do.....learn something new everyday on here...
Re: VIN BREAKDOWN - 02/22/2011
Global Connect left side Vehicle Information Numbers. Go in there and find your model year and then scroll to see info.
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
... dealership I work at said the way he understood it was on Friday if you got a letter it was bad news and if you got a phone call it was good news. We got the phone call thank goodness. I wish all of you the best ...
Re: 2010 CAMARO - STRIPS - 07/30/2009
Look in the LTG under PDI adds they have add ons for rally stripes, the three letters come off of the vehicle build in VIS.
Re: BATTERY PRICING - 07/16/2009
I AM NEW TO GM WARRANTY. WHERE CAN I FIND THE ACDELCO BATTERY WARRANTY PRICING LIST
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
THE CUSTOMER CAME TO PICK UP - BUT VEHICLE NEVER ACTUALLY LEFT DEALERSHIP !!! BASICALLY STILL HAD RELATED CONCERN
Re: 96/100000 California Select Component Warranty - 04/29/2009
*California Emission Warranty applies to vehicles registered in CA, MA, ME and VT with California Emissions for 2005 through 2006 MY.
Re: Recall Policies & Procedures question - 05/20/2009
... for work done prior to the recall. I would have the aftermarket advise the customer to bring the vehicle in for the repairs. You technically don't even know they are putting the parts on that vehicle. ...
PERFORMING BUYBACK INSPECTIONS - 05/20/2009
I HAVE A VEHICLE - GM ASKING US TO PERFORM BUYBACK INSPECTION, HOW WOULD I LOOK TO CLAIM THIS TIME ??
Forum - 05/13/2009
... have used NAPA cross drilled and slotted rotors. They are more expensive but they have fixed the vehicles. We claim them in Net and H-route them. But I would never put a cheaper rotor on the vehicle only a premium rotor and replace them in pairs. But...
Re: Help!! - 12/31/2008
in the november warranty newsletter from j & l there is a small article on tire pressure monitors...only thing i can find right now...its on page 5
Re: ANY KIA PEOPLE OUT THERE - 01/08/2009
NEW KIA WARRANTY BULLETIN ISSUED 12-18-08, SAYS PDI HAS TO BE ON ONE RO AND ANY WARRANTY REPAIRS REQUIRE CREATION OF 2ND RO
Re: Service Update did not clear - 02/24/2009
I DIDN'T KNOW THAT THE SERVICE UPDATES EVER CLEARED. LEARN SOMETHING NEW EVERYDAY.
Same RO, 2 (or more) repair attempts - 03/04/2009
The service writers have a habit of leaving RO's open and getting them to me days after the repair. Occasionally, a vehicle will return with the same complaint (first attempt using a bulletin did not fix the concern) and they will assign it to a different...
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
Re: DBC - 03/05/2009
Someone (I believe on here) once gave a new meaning to DBC. Don't Bother Calling! LOL
Re: DBC - 03/05/2009
This gives a new meaning to "outsoucering"used to get great help from DBC.not so now.
Re: HEARSE - 03/13/2009
I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company.
Re: OLD RECALL LISTING ???? - 04/13/2009
Thanks for that, I had forgotten that the service manager could now authorize for past model vehicles.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... coverage must be performed by a General Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: OLD RECALL LISTING ???? - 04/10/2009
[quote] Becky H: .... YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE [/quote] Since it is a recall I don't think you'll have to H-route. The recall's should pay without H-route regardless of age of vehicle.
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED
What Would You Do? 11/08 - 11/18/2008
A customer comes to the dealership requesting a new navigation disc, as it was missing at the time of delivery. The service consultant reviewed the VIP and found that the vehicle was purchased used and not from your dealership. How should the dealership...
Warranty Compliance - 11/21/2008
After reading the J&L November newsletter article about warranty compliance, I have a question. The article states that the person reviewing should look at individual claim lines to determine that they are validated by time punches..... the question...
Re: Rental Cars - 10/22/2008
... $37 rental reimbursement rate still applies to those Enterprise or dealer owned daily rental vehicles that are listed in Bulletin 07-00-89-037A under the Vehicle Rental Fulfillment Guidelines heading (Aveo,Cobalt, HHR, Malibu including MAXX, Vibe, a...
Re: BATTERY -WARRANTY PRICING - 09/19/2008
New battery pricing is coming Oct 1st. Prepare for a Price DROP..**SHOCK**
Re: Ring My Bell - 10/09/2008
I LOVE STORIES LIKE THIS! PEOPLE ARE SO READY TO BLAME THE VEHICLE OR US.
Re: GMPP AND TAXES - 10/09/2008
In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?
THE CUSTOMER CAME TO PICK UP - BUT VEHICLE NEVER ACTUALLY LEFT DEALERSHIP !!! BASICALLY STILL HAD RELATED CONCERN
Re: 96/100000 California Select Component Warranty - 04/29/2009
*California Emission Warranty applies to vehicles registered in CA, MA, ME and VT with California Emissions for 2005 through 2006 MY.
Re: Recall Policies & Procedures question - 05/20/2009
... for work done prior to the recall. I would have the aftermarket advise the customer to bring the vehicle in for the repairs. You technically don't even know they are putting the parts on that vehicle. ...
PERFORMING BUYBACK INSPECTIONS - 05/20/2009
I HAVE A VEHICLE - GM ASKING US TO PERFORM BUYBACK INSPECTION, HOW WOULD I LOOK TO CLAIM THIS TIME ??
Forum - 05/13/2009
... have used NAPA cross drilled and slotted rotors. They are more expensive but they have fixed the vehicles. We claim them in Net and H-route them. But I would never put a cheaper rotor on the vehicle only a premium rotor and replace them in pairs. But...
Re: Help!! - 12/31/2008
in the november warranty newsletter from j & l there is a small article on tire pressure monitors...only thing i can find right now...its on page 5
Re: ANY KIA PEOPLE OUT THERE - 01/08/2009
NEW KIA WARRANTY BULLETIN ISSUED 12-18-08, SAYS PDI HAS TO BE ON ONE RO AND ANY WARRANTY REPAIRS REQUIRE CREATION OF 2ND RO
Re: Service Update did not clear - 02/24/2009
I DIDN'T KNOW THAT THE SERVICE UPDATES EVER CLEARED. LEARN SOMETHING NEW EVERYDAY.
Same RO, 2 (or more) repair attempts - 03/04/2009
The service writers have a habit of leaving RO's open and getting them to me days after the repair. Occasionally, a vehicle will return with the same complaint (first attempt using a bulletin did not fix the concern) and they will assign it to a different...
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
Re: DBC - 03/05/2009
Someone (I believe on here) once gave a new meaning to DBC. Don't Bother Calling! LOL
Re: DBC - 03/05/2009
This gives a new meaning to "outsoucering"used to get great help from DBC.not so now.
Re: HEARSE - 03/13/2009
I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company.
Re: OLD RECALL LISTING ???? - 04/13/2009
Thanks for that, I had forgotten that the service manager could now authorize for past model vehicles.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... coverage must be performed by a General Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: OLD RECALL LISTING ???? - 04/10/2009
[quote] Becky H: .... YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE [/quote] Since it is a recall I don't think you'll have to H-route. The recall's should pay without H-route regardless of age of vehicle.
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED
What Would You Do? 11/08 - 11/18/2008
A customer comes to the dealership requesting a new navigation disc, as it was missing at the time of delivery. The service consultant reviewed the VIP and found that the vehicle was purchased used and not from your dealership. How should the dealership...
Warranty Compliance - 11/21/2008
After reading the J&L November newsletter article about warranty compliance, I have a question. The article states that the person reviewing should look at individual claim lines to determine that they are validated by time punches..... the question...
Re: Rental Cars - 10/22/2008
... $37 rental reimbursement rate still applies to those Enterprise or dealer owned daily rental vehicles that are listed in Bulletin 07-00-89-037A under the Vehicle Rental Fulfillment Guidelines heading (Aveo,Cobalt, HHR, Malibu including MAXX, Vibe, a...
Re: BATTERY -WARRANTY PRICING - 09/19/2008
New battery pricing is coming Oct 1st. Prepare for a Price DROP..**SHOCK**
Re: Ring My Bell - 10/09/2008
I LOVE STORIES LIKE THIS! PEOPLE ARE SO READY TO BLAME THE VEHICLE OR US.
Re: GMPP AND TAXES - 10/09/2008
In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?
Re: WIPERS - 08/25/2008
IF YOU CHECK THE PAST "APRIL 2008 NEWSLETTER" IT HAS AN ARTICLE ON WIPER BLADES AND ALSO CHECK OUT BULLETIN #06-08-43-003A
Re: Global Warranty - 09/04/2008
Where specifically on the training website? I'm brand new to that website and can't find anything - help!
Re: FUEL TANK CAPACITY - 06/24/2008
I usually go to the tech and ask what size tank did the vehicle have? So far, I'm batting 100% !
Re: RPO CODES - 06/06/2008
You can also go into GMVIS,enter the vin,then "vehicle build" will give all RPO codes for that vin.
Re: RPO CODES - 06/06/2008
[quote] GMNL02008: If you go into SI and put in the vehicle, go to Service Manual/Bulletins, General Information, General Information, Introduction, you will find the RPO list for the vehicles there. =-) [/quote] That is great to know! What about old...
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: Gremlins - 05/19/2008
Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live!
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
Re: FUEL COMPOSITION - 03/07/2008
According to TSB# 06-06-04-010E for certain E85 vehicles, you would use J6354 and any adds listed that apply. Hope this helps
towing - 05/23/2008
is towing covered on customer paid parts failures? regardless of mileage or age of vehicle?
FLAT TIRE - 02/13/2008
A lady called in saying the night before her tire went flat, someone had put the spare on for her and she needed a new one. We explained to her we needed the tire information off the tire. After much deliberation, she said she would go out and look...
Re: GLAZED BRAKES WITH BRAKE DUST - 01/31/2008
Rhonda,if this is a in stock vehicle you might be able to use H9709.ref bulletin 00-05-22-0025.read the section under "warranty information"toward the end.
Re: TRANSPORTATION CLAIMS - 03/04/2008
FYI- There is a new bulletin GMP08-042 discussing a revised process for transportation claims, just came out yesterday.
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
If replacing cluster i would use N4180 AV/6D.dont forget admin allowance for sending cluster back.bulletin 2079293 explains how to determine old style from new style.hopes this helps.
Any help is appreciated... - 09/19/2007
I am relatively new to the whole warranty admin thing. I submit claims for a Cadillac, Saab, Pontiac, and GMC dealership. I am trying to find any info that might be of interest to me to help me learn the most I can about my position here. Im very open...
Forum - 09/19/2007
... binder for each is helpful. Be sure to make use of the monthly Warranty Administration Program newsletter and benefit for the latest in warranty/service news....
Concern Not Duplicated - 05/17/2022
... concern where no corrective action was taken. They may not be used on service agent owned vehicles. Customer concerns that may be addressed by service management or service advisors without the involvement of a technician are not eligible to be claimed. Technicians...
ADMIN ALLOWANCES - 12/12/2007
HOW DO YOU DO THAT ? ARN'T YOU SUPPORT TO "ADD" ADMIN TIME TO LTG TIME (ONLY) WHEN SUBMITTING THRU WARRANTY NEW CLAIM SCREEN?
Forum - 12/04/2007
I come up with K7020 converter assembly. Just enter the vehicle info on SI and type in converter in the search by word box.
PDI FLUID ADD CLAIMS - 12/05/2007
... BY ONE TECH FOUND "TICKING NOISE WHEN ENGINE IS ON" -- VEHICLE GIVEN TO A SHOP TECH AND A NEW RO WAS WRITTEN, TURNED OUT TO BE LOW ON FLUID..... I TRIED TO SUBMIT AS LO#Z6999 WITH FLUID IN NET AND TECHS LABOR TIME OF .3 (CLAIM REJECTED) -- SHOULDNT THE...
ONSTAR UPGRADE - ANTENNA CABLE - 11/29/2007
HAS ANYONE HEARD OF ANYTHING PROBLEM WITH: ONSTAR ANTENNA/CABLE NEEDING REPLACEMENT DUE TO LOOSE OR NOT SEALING TO GLASS (VEHICLES OUT OF WARRANTY)
DIAGNOSTIC TIME - 10/08/2007
CAN I COLLECT DIAGNOSTIC TIME WHEN NECESSARY TO HAVE A TECH ROAD TEST A VEHICLE FOR AN EXTENDED TIME PERIOD
NPF ops - 10/22/2007
... complaint and what the tech found. Problem #1 - LD comes back saying the op isn't listed for the vehicle. Did you build the vehicle in the LTG and make sure it was listed? If using an incorrect op for the vehicle it will reject like that. Problem #2,...
Water Leaks - 09/19/2007
We have had several vehicles in for various water leaks. I'm not finding any opcodes that address leaking from the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example:...
Old Threads Added - 09/19/2007
Most of the posts from the old jlwarranty.com forum have been added to the new Warranty Community Forum.
IF YOU CHECK THE PAST "APRIL 2008 NEWSLETTER" IT HAS AN ARTICLE ON WIPER BLADES AND ALSO CHECK OUT BULLETIN #06-08-43-003A
Re: Global Warranty - 09/04/2008
Where specifically on the training website? I'm brand new to that website and can't find anything - help!
Re: FUEL TANK CAPACITY - 06/24/2008
I usually go to the tech and ask what size tank did the vehicle have? So far, I'm batting 100% !
Re: RPO CODES - 06/06/2008
You can also go into GMVIS,enter the vin,then "vehicle build" will give all RPO codes for that vin.
Re: RPO CODES - 06/06/2008
[quote] GMNL02008: If you go into SI and put in the vehicle, go to Service Manual/Bulletins, General Information, General Information, Introduction, you will find the RPO list for the vehicles there. =-) [/quote] That is great to know! What about old...
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: Gremlins - 05/19/2008
Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live!
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
Re: FUEL COMPOSITION - 03/07/2008
According to TSB# 06-06-04-010E for certain E85 vehicles, you would use J6354 and any adds listed that apply. Hope this helps
towing - 05/23/2008
is towing covered on customer paid parts failures? regardless of mileage or age of vehicle?
FLAT TIRE - 02/13/2008
A lady called in saying the night before her tire went flat, someone had put the spare on for her and she needed a new one. We explained to her we needed the tire information off the tire. After much deliberation, she said she would go out and look...
Re: GLAZED BRAKES WITH BRAKE DUST - 01/31/2008
Rhonda,if this is a in stock vehicle you might be able to use H9709.ref bulletin 00-05-22-0025.read the section under "warranty information"toward the end.
Re: TRANSPORTATION CLAIMS - 03/04/2008
FYI- There is a new bulletin GMP08-042 discussing a revised process for transportation claims, just came out yesterday.
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
If replacing cluster i would use N4180 AV/6D.dont forget admin allowance for sending cluster back.bulletin 2079293 explains how to determine old style from new style.hopes this helps.
Any help is appreciated... - 09/19/2007
I am relatively new to the whole warranty admin thing. I submit claims for a Cadillac, Saab, Pontiac, and GMC dealership. I am trying to find any info that might be of interest to me to help me learn the most I can about my position here. Im very open...
Forum - 09/19/2007
... binder for each is helpful. Be sure to make use of the monthly Warranty Administration Program newsletter and benefit for the latest in warranty/service news....
Concern Not Duplicated - 05/17/2022
... concern where no corrective action was taken. They may not be used on service agent owned vehicles. Customer concerns that may be addressed by service management or service advisors without the involvement of a technician are not eligible to be claimed. Technicians...
ADMIN ALLOWANCES - 12/12/2007
HOW DO YOU DO THAT ? ARN'T YOU SUPPORT TO "ADD" ADMIN TIME TO LTG TIME (ONLY) WHEN SUBMITTING THRU WARRANTY NEW CLAIM SCREEN?
Forum - 12/04/2007
I come up with K7020 converter assembly. Just enter the vehicle info on SI and type in converter in the search by word box.
PDI FLUID ADD CLAIMS - 12/05/2007
... BY ONE TECH FOUND "TICKING NOISE WHEN ENGINE IS ON" -- VEHICLE GIVEN TO A SHOP TECH AND A NEW RO WAS WRITTEN, TURNED OUT TO BE LOW ON FLUID..... I TRIED TO SUBMIT AS LO#Z6999 WITH FLUID IN NET AND TECHS LABOR TIME OF .3 (CLAIM REJECTED) -- SHOULDNT THE...
ONSTAR UPGRADE - ANTENNA CABLE - 11/29/2007
HAS ANYONE HEARD OF ANYTHING PROBLEM WITH: ONSTAR ANTENNA/CABLE NEEDING REPLACEMENT DUE TO LOOSE OR NOT SEALING TO GLASS (VEHICLES OUT OF WARRANTY)
DIAGNOSTIC TIME - 10/08/2007
CAN I COLLECT DIAGNOSTIC TIME WHEN NECESSARY TO HAVE A TECH ROAD TEST A VEHICLE FOR AN EXTENDED TIME PERIOD
NPF ops - 10/22/2007
... complaint and what the tech found. Problem #1 - LD comes back saying the op isn't listed for the vehicle. Did you build the vehicle in the LTG and make sure it was listed? If using an incorrect op for the vehicle it will reject like that. Problem #2,...
Water Leaks - 09/19/2007
We have had several vehicles in for various water leaks. I'm not finding any opcodes that address leaking from the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example:...
Old Threads Added - 09/19/2007
Most of the posts from the old jlwarranty.com forum have been added to the new Warranty Community Forum.
Forum - 09/19/2007
... check out a rattle or squeek that ultimately ended up as no repair. What was he doing? Driving the vehicle to try to hear the rattle/squeek? Did the service consultant do a poor job of describing the noises so the tech had to put more effort into finding...
Forum - 09/19/2007
... don't give it to the technicians) and if you see S2 you can claim up to 0.5 for transporting the vehicle back and forth from the sublet repair facility. If you claim the 0.5 make sure you document on the repair order that you did in fact transport t...
Cluster - 12/18/2012
... may be caused by an incomplete programming of the instrument panel cluster during assembly of the vehicle. The PDI sheet has been updated to check for this concern at PDI and to correct the condition on any vehicle built before the specific VIN breakpoint...
The Way it Used to Be - 12/18/2012
... for having the part express shipped. For both situations, reimbursement cannot exceed $100. Vehicles that were delivered to service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille....
Electrification - 12/18/2012
GM's product chief has announced that the company will be focusing on mild hybrids, plug in hybrids and electric vehicles, placing less emphasis on traditional hybrids, a market that has been dominated by Toyota and the Prius. This focus will give GM...
The 12 Month Part Warranty - 12/18/2012
... vehicle expire after only 6 months because they have gone over the 12,000 mileage limitation. The new warranty coverage applies only on parts installed on or after January 1st, 2013. Parts sold prior to this date will have the warranty coverage in place...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Update to Service Procedure - 08/30/2012
... PI addresses a squeak or rub type noise when turning the steering wheel at slow speeds. Affected vehicles include the 2008-2011 Buick Enclave, 2009-2011 Chevrolet Traverse, 2007-2011 GMC Acadia, and 2007-2010 Saturn Outlook vehicles built prior to July...
Part Quantity Input Update - 08/30/2012
In the July edition of Warranty News we posted the latest information on the new environmentally friendly refrigerant, R1234yf, that is used in the air conditioning systems of the 2013 Cadillac XTS and ATS.GM has since updated important information contained...
Counterfeit Air Bags - 11/05/2012
... the aftermarket installer or insurance carrier and, if necessary, their GM dealership for a vehicle inspection. The cost associated with inspecting or replacing an airbag is the responsibility of the customer. NHTSA has not issued a recall or mandated...
Certified Elite - 11/05/2012
... be met for dealer attainment. The two thresholds that have been most recently adjusted are the new vehicle customer retention, now at 38% or higher and the dealer parts loyalty threshold, now at 79% rolling 12 month number. Repeat repair, service training...
End of the Year - 11/05/2012
With the end of 2012 fast approaching, the new 2013 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Wiring Labour Operation Clarification - 10/08/2012
While not new information, the wiring repair labour operation bulletin has been revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of...
Volt - 08/09/2012
... plug-in hybrid have doubled or tripled over the past few months since GM began distributing the new models that qualify for California's high occupancy vehicle sticker. The HOV sticker will allow a single driver of a Volt to use a highway lane typically...
Service Engine Soon Light - 06/06/2012
Certain vehicles with Gen4 V8 engines may have a condition in which the service engine soon light is illuminated, the engine runs rough, or #1 and/or #7 spark plugs are cracked or oil fouled. DTC P0300 may be set. The condition may be caused by PCV pullover...
Seasonal Gas Increase - 04/13/2012
... occur. Because of this belief automakers are working to increase the fuel efficiency of the entire vehicle lineup. While many buyers need large vehicles for towing or large families, the overall trend is toward fuel efficiency. ...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... which replaces the CARES phone system. For the most part dealers have become accustomed to this new tool, making the telephone line unnecessary.New to the online tool? Access www.gmppcares.com to verify the customer's contract details and to verify the...
Maintenance, Maintenance and More Maintenance - 07/03/2013
Details have recently been released on several new maintenance programs. The following bullets provide submission information:2014 Chevrolet 2-Year Scheduled MaintenanceLabour Operation: 0600723Transaction Type: ZREGReimbursement: Net Item MiscellaneousReimbursement...
Bulletin 06-08-47-001 Update - 10/01/2013
Warranty bulletin 06-08-47-001 has been updated to include the new GLC format. The revision also includes the 2014 model year and warranty information.The bulletin addresses control module reprogramming, with module replacement, with new or updated software...
Summer Splash Accessory Promo - 09/04/2013
... technician's comments are understood. To simplify the process, an enhancement in SI for 2010 and newer model year vehicles allows the technician to select the correct labour code based on the repair procedure being used in SI. A link is available between...
One Labour Code or Two: - 05/14/2013
With the introduction of the new Global Labour Codes, now is a great time to review bulletin 12-00-89-003, titled Warranty Administration Guidelines for Multiple Repairs with Independent Causes. This bulletin was published April 9th, 2012, and helps clear...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... found in Service Forms in the Transmission/Transaxle section. Both the failed component and the new component serial numbers must be documented on the job card. And for transmission repairs, document the flow rate, flush code, cycle number, and temperature...
Cadillac CTS - 03/11/2013
Two new performance inspired, limited edition models, featuring custom paint will be added to the CTS product line this year. The Silver Frost edition will be a special run of 100 CTS-V Coupes featuring a low-gloss matte paint finish. The Stealth Blue...
Where are the Manuals? - 03/11/2013
... from automatic payment. Business Choice Maintenance Plan Guide - This maintenance plan is a new addition to the Business Choice program for eligible Business Choice customers. The guide includes the labour operations and reimbursement rate for...
Service Up Front - 04/12/2013
... on the service department, where the customers are likely to come, and they eventually will buy a new vehicle. The theory boils down to more emphasis on service, the service lane by service writers and the service lounge by bringing them to the forefront...
... check out a rattle or squeek that ultimately ended up as no repair. What was he doing? Driving the vehicle to try to hear the rattle/squeek? Did the service consultant do a poor job of describing the noises so the tech had to put more effort into finding...
Forum - 09/19/2007
... don't give it to the technicians) and if you see S2 you can claim up to 0.5 for transporting the vehicle back and forth from the sublet repair facility. If you claim the 0.5 make sure you document on the repair order that you did in fact transport t...
Cluster - 12/18/2012
... may be caused by an incomplete programming of the instrument panel cluster during assembly of the vehicle. The PDI sheet has been updated to check for this concern at PDI and to correct the condition on any vehicle built before the specific VIN breakpoint...
The Way it Used to Be - 12/18/2012
... for having the part express shipped. For both situations, reimbursement cannot exceed $100. Vehicles that were delivered to service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille....
Electrification - 12/18/2012
GM's product chief has announced that the company will be focusing on mild hybrids, plug in hybrids and electric vehicles, placing less emphasis on traditional hybrids, a market that has been dominated by Toyota and the Prius. This focus will give GM...
The 12 Month Part Warranty - 12/18/2012
... vehicle expire after only 6 months because they have gone over the 12,000 mileage limitation. The new warranty coverage applies only on parts installed on or after January 1st, 2013. Parts sold prior to this date will have the warranty coverage in place...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Update to Service Procedure - 08/30/2012
... PI addresses a squeak or rub type noise when turning the steering wheel at slow speeds. Affected vehicles include the 2008-2011 Buick Enclave, 2009-2011 Chevrolet Traverse, 2007-2011 GMC Acadia, and 2007-2010 Saturn Outlook vehicles built prior to July...
Part Quantity Input Update - 08/30/2012
In the July edition of Warranty News we posted the latest information on the new environmentally friendly refrigerant, R1234yf, that is used in the air conditioning systems of the 2013 Cadillac XTS and ATS.GM has since updated important information contained...
Counterfeit Air Bags - 11/05/2012
... the aftermarket installer or insurance carrier and, if necessary, their GM dealership for a vehicle inspection. The cost associated with inspecting or replacing an airbag is the responsibility of the customer. NHTSA has not issued a recall or mandated...
Certified Elite - 11/05/2012
... be met for dealer attainment. The two thresholds that have been most recently adjusted are the new vehicle customer retention, now at 38% or higher and the dealer parts loyalty threshold, now at 79% rolling 12 month number. Repeat repair, service training...
End of the Year - 11/05/2012
With the end of 2012 fast approaching, the new 2013 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Wiring Labour Operation Clarification - 10/08/2012
While not new information, the wiring repair labour operation bulletin has been revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of...
Volt - 08/09/2012
... plug-in hybrid have doubled or tripled over the past few months since GM began distributing the new models that qualify for California's high occupancy vehicle sticker. The HOV sticker will allow a single driver of a Volt to use a highway lane typically...
Service Engine Soon Light - 06/06/2012
Certain vehicles with Gen4 V8 engines may have a condition in which the service engine soon light is illuminated, the engine runs rough, or #1 and/or #7 spark plugs are cracked or oil fouled. DTC P0300 may be set. The condition may be caused by PCV pullover...
Seasonal Gas Increase - 04/13/2012
... occur. Because of this belief automakers are working to increase the fuel efficiency of the entire vehicle lineup. While many buyers need large vehicles for towing or large families, the overall trend is toward fuel efficiency. ...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... which replaces the CARES phone system. For the most part dealers have become accustomed to this new tool, making the telephone line unnecessary.New to the online tool? Access www.gmppcares.com to verify the customer's contract details and to verify the...
Maintenance, Maintenance and More Maintenance - 07/03/2013
Details have recently been released on several new maintenance programs. The following bullets provide submission information:2014 Chevrolet 2-Year Scheduled MaintenanceLabour Operation: 0600723Transaction Type: ZREGReimbursement: Net Item MiscellaneousReimbursement...
Bulletin 06-08-47-001 Update - 10/01/2013
Warranty bulletin 06-08-47-001 has been updated to include the new GLC format. The revision also includes the 2014 model year and warranty information.The bulletin addresses control module reprogramming, with module replacement, with new or updated software...
Summer Splash Accessory Promo - 09/04/2013
... technician's comments are understood. To simplify the process, an enhancement in SI for 2010 and newer model year vehicles allows the technician to select the correct labour code based on the repair procedure being used in SI. A link is available between...
One Labour Code or Two: - 05/14/2013
With the introduction of the new Global Labour Codes, now is a great time to review bulletin 12-00-89-003, titled Warranty Administration Guidelines for Multiple Repairs with Independent Causes. This bulletin was published April 9th, 2012, and helps clear...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... found in Service Forms in the Transmission/Transaxle section. Both the failed component and the new component serial numbers must be documented on the job card. And for transmission repairs, document the flow rate, flush code, cycle number, and temperature...
Cadillac CTS - 03/11/2013
Two new performance inspired, limited edition models, featuring custom paint will be added to the CTS product line this year. The Silver Frost edition will be a special run of 100 CTS-V Coupes featuring a low-gloss matte paint finish. The Stealth Blue...
Where are the Manuals? - 03/11/2013
... from automatic payment. Business Choice Maintenance Plan Guide - This maintenance plan is a new addition to the Business Choice program for eligible Business Choice customers. The guide includes the labour operations and reimbursement rate for...
Service Up Front - 04/12/2013
... on the service department, where the customers are likely to come, and they eventually will buy a new vehicle. The theory boils down to more emphasis on service, the service lane by service writers and the service lounge by bringing them to the forefront...
Chromed Aluminum Wheels - 04/12/2013
... black or greenish in appearance. Damage from wheel cleaners is not covered under the vehicle new car warranty. Wheels that are returned to the Warranty Part Center (WPC) that exhibit damage from wheel cleaners will be charged back to the dealership....
Connected Color Radio - 12/15/2011
The all new infotainment system, referred to as Connected Color Radio, is now being released with the 2012 Buick Verano (equipped with RPO UP9). This new radio will allow interface with apps such as Gracenotes, Pandora and Stitcher, in addition to Smartphone...
Key Replacement Labour Operations - 01/19/2012
... operation S0011 is used only for transportation transactions. Apply this labour operation when a new vehicle is delivered to the dealership and the keys and/or transmitters are missing. The delivery receipt must be coded using either 28 (keys) or 29...
Everyday Value and the $5 Reimbursement - 11/17/2011
... provide additional opportunities for service sales.When doing an oil change on 2011 and newer vehicles that require Dexos1, dealers are allowed a $5 reimbursement from GM. Submit a transaction using type ZSSP and claim the $5 in miscellaneous net. The...
Clock on, Clock off - 01/19/2012
... sheet, or electronically, the job card is to show the total elapsed time that was spent on the vehicle each day. It is also important to note that all customer pay, warranty, policy and internal job card time must be accountable through the technician's...
Powertrain Warranty - 02/07/2012
... Since 2007 is now five years past, powertrain coverage is beginning to expire for 2007 model year vehicles. It would be advantageous to remind service advisors to verify the warranty end date in IVH and to not rely solely on the mileage at the time of...
5 Stars for Safety - 02/07/2012
The 2012 Chevrolet Sonic has received a 5 star overall vehicle score for safety from the National Highway Traffic Safety Administration (NHTSA).
No Problem Found Claims Handling - 06/30/2011
... other job card with a few exceptions:NPF labour operations are only to be used for customer owned vehicles with no corrective action. Vehicles in dealer inventory are not eligible.All NPF claims must be approved by service management prior to submission.NPF...
Enhancing a FPR with Digital Images - 08/09/2011
While not a new bulletin, 07-00-89-036 contains important information on submitting a digital picture with a field product report. The images that are attached to the report can better illustrate an issue or provide additional detail than the just the...
Going the Extra Mile: Service Documentation - 06/30/2011
... rejections for part compatibility issues in the future. Be sure that IVH has been reviewed for the vehicle. There are often labour ops with specific add-times related to vehicles with certain RPO's. Some vehicles can even have multiple RPO's, meaning...
Satellite Radio - 08/09/2011
... fee. Pandora is based in Oakland, CA, and currently offers service in BMW, Mercedes-Benz and Mini vehicles. Buick, Chevrolet, GMC, Hyundai and Toyota have announced plans to have Pandora available in their vehicles. Approximately 50% of radio consumption...
Back to School Car Care Inspections - 08/09/2011
... send their kids back to school or college. An often overlooked necessity is a properly maintained vehicle. Soccer moms, teachers, and high school/college students will soon begin racking up the miles on their vehicles. That makes it the perfect time...
Transmission Flow Codes - 10/13/2010
... used in a transaction. Administrative message G_0000064365, dated September 7th, announced this new requirement and was effective immediately. The message also lists the 143 labour operations that require the flow code to be entered with the transaction....
Safety Recall 10038A - 08/10/2010
... Pedal: In mid July GM issued this recall which affects approximately 70,000 Pontiac Vibe vehicles, 2009-2010 model year. It has been determined that there is the potential for an unsecured or incompatible driver's floor mat to interfere with the accelerator...
Safety Recall 09049A - 04/27/2011
Brake Lamps Inoperative or Continuous Illumination: The PCM on certain 2005-2008 Pontiac Vibe vehicles equipped with two wheel drive and a 1.8L MFI engine may have a condition in which the PCM may have been improperly manufactured and may include components...
Best Practice Tip of the Month - 04/12/2011
... dollars in slow months:"Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this....
Safety Recall 10282 - 12/24/2010
... become available in January 2011. Currently, parts are only available to repair those customer's vehicles that are currently experiencing an illumination of the engine warning lamp, harsh transmission shift, engine stall or a no start condition. Dealers...
What Really Needs to be Printed? - 12/24/2010
... time to the warranty transaction. The screen was printed so that the warranty administrator knew what time went in base, diagnosis, or additional time. Technicians printed and attached the repair bulletin used in performing vehicle repairs. Technicians...
Safety Recall 10370A - 01/19/2011
Safety Belt Buckle Anchor Fracture: Certain 2011 model year Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles may have a safety condition involving the driver and/or front passenger safety belt buckle anchor. The anchor may fracture and separate...
Safety Recall 10018B - 03/11/2010
Accelerator Pedal Sticking: Approximately 70,000 vehicles are involved in the recall that addresses the possibility of certain accelerator pedal mechanisms that may mechanically stick in a partially depressed position or return slowly to the idle position....
Warranty Performance Analysis - 04/13/2010
... "try-me" parts removed from the car and returned to the parts department or back to the new car from which they may have been removed or are they charged to the claim and diagnosis continued? This may cause increased parts cost per repair.Are technicians...
Safety Recall 09047A - 06/07/2010
... remove the 1-3-5 spark plug wire retention channel at the front of the engine and replace it with new retainers. The recall bulletin has been revised to address a service procedure update. ...
GM Brakes - 05/12/2010
... currently has braking performance standards that apply to all cars, trucks, and crossovers. All GM vehicles are required to stop within 551 feet while traveling at 62 miles per hour with the accelerator pressed to the floor. In the past brake override...
Noncompliance Recall 09298B - 02/04/2010
... damage to the panel. The recall applies to certain 2010 Chevrolet Equinox and 2010 GMC Terrain vehicles. The software in the center instrument panel can cause the heating, air conditioning, defrost and radio controls as well as the panel illumination...
Warranty Performance Analysis - 01/06/2010
A new year, a new direction - Over the past two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service...
... black or greenish in appearance. Damage from wheel cleaners is not covered under the vehicle new car warranty. Wheels that are returned to the Warranty Part Center (WPC) that exhibit damage from wheel cleaners will be charged back to the dealership....
Connected Color Radio - 12/15/2011
The all new infotainment system, referred to as Connected Color Radio, is now being released with the 2012 Buick Verano (equipped with RPO UP9). This new radio will allow interface with apps such as Gracenotes, Pandora and Stitcher, in addition to Smartphone...
Key Replacement Labour Operations - 01/19/2012
... operation S0011 is used only for transportation transactions. Apply this labour operation when a new vehicle is delivered to the dealership and the keys and/or transmitters are missing. The delivery receipt must be coded using either 28 (keys) or 29...
Everyday Value and the $5 Reimbursement - 11/17/2011
... provide additional opportunities for service sales.When doing an oil change on 2011 and newer vehicles that require Dexos1, dealers are allowed a $5 reimbursement from GM. Submit a transaction using type ZSSP and claim the $5 in miscellaneous net. The...
Clock on, Clock off - 01/19/2012
... sheet, or electronically, the job card is to show the total elapsed time that was spent on the vehicle each day. It is also important to note that all customer pay, warranty, policy and internal job card time must be accountable through the technician's...
Powertrain Warranty - 02/07/2012
... Since 2007 is now five years past, powertrain coverage is beginning to expire for 2007 model year vehicles. It would be advantageous to remind service advisors to verify the warranty end date in IVH and to not rely solely on the mileage at the time of...
5 Stars for Safety - 02/07/2012
The 2012 Chevrolet Sonic has received a 5 star overall vehicle score for safety from the National Highway Traffic Safety Administration (NHTSA).
No Problem Found Claims Handling - 06/30/2011
... other job card with a few exceptions:NPF labour operations are only to be used for customer owned vehicles with no corrective action. Vehicles in dealer inventory are not eligible.All NPF claims must be approved by service management prior to submission.NPF...
Enhancing a FPR with Digital Images - 08/09/2011
While not a new bulletin, 07-00-89-036 contains important information on submitting a digital picture with a field product report. The images that are attached to the report can better illustrate an issue or provide additional detail than the just the...
Going the Extra Mile: Service Documentation - 06/30/2011
... rejections for part compatibility issues in the future. Be sure that IVH has been reviewed for the vehicle. There are often labour ops with specific add-times related to vehicles with certain RPO's. Some vehicles can even have multiple RPO's, meaning...
Satellite Radio - 08/09/2011
... fee. Pandora is based in Oakland, CA, and currently offers service in BMW, Mercedes-Benz and Mini vehicles. Buick, Chevrolet, GMC, Hyundai and Toyota have announced plans to have Pandora available in their vehicles. Approximately 50% of radio consumption...
Back to School Car Care Inspections - 08/09/2011
... send their kids back to school or college. An often overlooked necessity is a properly maintained vehicle. Soccer moms, teachers, and high school/college students will soon begin racking up the miles on their vehicles. That makes it the perfect time...
Transmission Flow Codes - 10/13/2010
... used in a transaction. Administrative message G_0000064365, dated September 7th, announced this new requirement and was effective immediately. The message also lists the 143 labour operations that require the flow code to be entered with the transaction....
Safety Recall 10038A - 08/10/2010
... Pedal: In mid July GM issued this recall which affects approximately 70,000 Pontiac Vibe vehicles, 2009-2010 model year. It has been determined that there is the potential for an unsecured or incompatible driver's floor mat to interfere with the accelerator...
Safety Recall 09049A - 04/27/2011
Brake Lamps Inoperative or Continuous Illumination: The PCM on certain 2005-2008 Pontiac Vibe vehicles equipped with two wheel drive and a 1.8L MFI engine may have a condition in which the PCM may have been improperly manufactured and may include components...
Best Practice Tip of the Month - 04/12/2011
... dollars in slow months:"Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this....
Safety Recall 10282 - 12/24/2010
... become available in January 2011. Currently, parts are only available to repair those customer's vehicles that are currently experiencing an illumination of the engine warning lamp, harsh transmission shift, engine stall or a no start condition. Dealers...
What Really Needs to be Printed? - 12/24/2010
... time to the warranty transaction. The screen was printed so that the warranty administrator knew what time went in base, diagnosis, or additional time. Technicians printed and attached the repair bulletin used in performing vehicle repairs. Technicians...
Safety Recall 10370A - 01/19/2011
Safety Belt Buckle Anchor Fracture: Certain 2011 model year Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles may have a safety condition involving the driver and/or front passenger safety belt buckle anchor. The anchor may fracture and separate...
Safety Recall 10018B - 03/11/2010
Accelerator Pedal Sticking: Approximately 70,000 vehicles are involved in the recall that addresses the possibility of certain accelerator pedal mechanisms that may mechanically stick in a partially depressed position or return slowly to the idle position....
Warranty Performance Analysis - 04/13/2010
... "try-me" parts removed from the car and returned to the parts department or back to the new car from which they may have been removed or are they charged to the claim and diagnosis continued? This may cause increased parts cost per repair.Are technicians...
Safety Recall 09047A - 06/07/2010
... remove the 1-3-5 spark plug wire retention channel at the front of the engine and replace it with new retainers. The recall bulletin has been revised to address a service procedure update. ...
GM Brakes - 05/12/2010
... currently has braking performance standards that apply to all cars, trucks, and crossovers. All GM vehicles are required to stop within 551 feet while traveling at 62 miles per hour with the accelerator pressed to the floor. In the past brake override...
Noncompliance Recall 09298B - 02/04/2010
... damage to the panel. The recall applies to certain 2010 Chevrolet Equinox and 2010 GMC Terrain vehicles. The software in the center instrument panel can cause the heating, air conditioning, defrost and radio controls as well as the panel illumination...
Warranty Performance Analysis - 01/06/2010
A new year, a new direction - Over the past two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service...
What Is Customer Enthusiasm? - 01/06/2010
It's natural to think that customer enthusiasm would mean offering goodwill assistance to a customer whose vehicle is out warranty. In Global Warranty, however, customer enthusiasm is a different kind of goodwill. There is a specific reason for checking...
Basic Documentation - 01/19/2011
The New Year is here; it's a great time for new ideas and fresh perspective. Making a New Year's resolution for your warranty and service departments can set a positive foundation for the year to come. There are many ways that one can attack the world...
Transmission Claims and WPC Debits - 09/16/2010
... other components as a result.To explore this further take into consideration another scenario: a vehicle comes in with a transmission concern, the vehicle is properly inspected and the service manager contacts PQC. The point of failure provided is given...
Part Restrictions Fast Facts - 12/24/2010
... Technicians can save time by assuming that any ECM, TCM (TEHCM), OSS, and EBCM for a late model vehicle (2007 and up) is restricted by PQC and search out the restriction documents before attempting to order. When completing a restriction document, all...
Transportation Transactions Tidbits - 08/09/2011
... as such. They include:Exterior paint damage resulting from fluid and or environmental fall out. Vehicles delivered that appear to have fluid spillage, rail dust, or acid rain damage, are filed as warranty transactions."Out" dents (dents from the inside...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the time for a PRA to move from pending to accept status after performing an edit to a PRA in "new" status. The shorter time from "pending" to "accept" means a shorter time for the warranty administrator to submit and receive reimbursement for a warranty...
The Rookie' - 08/09/2011
Everything has its starting point and at one time or another we have all been the rookie in a new endeavor. We all have to start somewhere with warranty also. Unfortunately, we are not assigned instant warranty knowledge. Instead there is a learning curve...
Update to Exterior Only Labour Operations - 01/19/2012
Last month we wrote about the new process for labour only exterior labour operations where a 10 digit alpha/numeric code is to be created when these specific labour operations are used. The bulletin, 11-00-89-007, has been updated since and has eliminated...
Reject of the Month - 06/19/2013
... parts and labour using labour operation 4027910. The transaction rejected with error code 901-vehicle not compatible with labour code 4027910. At first glance in the LTG, the administrator found that the operation applied to that model and...
Over-The-Counter Part Warranties - 10/01/2013
... approve the part warranty transaction. Since most parts cannot be tested when they are out of the vehicle, your customer should be asked questions relating to the failure so that proper documentation is obtained to submit the warranty transaction. There...
Adjustments to the LTG - 07/03/2013
... close to when the transition to Global Labour Codes took effect. During the transition to the new GLC format, it became necessary for GM to defer normal monthly labour time adjustments for several months. Because of this deferral, the May Labour...
Researching and Finding Answers on Global - 04/13/2012
... payment.Some of you may miss those days while others are excited and are eager to embrace the many new developments that have taken place within our profession over the years. The ability to obtain information and have it readily available at our fingertips...
Reject of the Month - 03/08/2012
... Manager to come up with a viable solution. More to come in next month's edition of the Warranty News! ...
Reject of the Month - 05/02/2012
The Policy Flag The number of days and distance exceeds the vehicle warranty limits - Error 803.---------------------------------------------------------------------------------------------------- Labour code xxxxx is restricted and requires GM authorization...
Concern, Cause and Correction - 05/02/2012
... 10117-voltage regulator internal low resistance short:Labor OperationDescriptionLabor TimeFor Vehicles That Are Listed in GWM#V2294Gas Engine - Inspect Date Code - No Repair Required - Record Build Date of Generator in the Correction Description field...
Brake Pads and Rotors - 08/30/2012
... pads are among the items listed that are considered a maintenance repair. It is stated that the vehicle owner, not GM, is responsible for the performance of scheduled maintenance. While brake pad replacement due to wear is not scheduled, worn brake pads...
Best Practices - 01/24/2013
... department so that consistency is as common as a service engine soon complaint. The beginning of a new year is a great time to look at the processes in your service department and see what can be improved upon. Once you have found that process, create...
Customer Concern Not Duplicated UPDATE - 12/18/2012
... added to operation N9991 (OnStar/Bluetooth) to use the code when the Bluetooth concern is in a vehicle equipped with RPO UPF. A note has been added to operation N9996 (Entertainment/Radio/Navigation/USB/Bluetooth) to use the code when the Bluetooth...
Missed Revenue - Parts Expediting - 02/02/2022
... is an option that allows for reimbursing costs involved in getting necessary parts to complete a New Vehicle Limited Warranty repair. The intent is, first and foremost, to get the customer's vehicle repaired as quickly as possible preferably the same...
Warranty Briefs: Technical Service Bulletins - 12/08/2017
In reviewing some newer technical service bulletins there's a seemingly-strange commonality in the Warranty Information section a warranty claim is NOT to be submitted for the issue outlined in the bulletin. What gives? There's actually a really good...
PDI Accessories 0590032 - 06/16/2021
... can be submitted to GM for payment. Let's go through the process. Perform an Investigate Vehicle History to evaluate the vehicle build and compare it with technician documentation and any supplied packing slips. From the "View Vehicle Summary" IVH page,...
The Nerve - 04/04/2008
A man steals a car from our lot. He goes to a quick stop and gets gas. He tries to sell the vehicle to the clerk at the quick stop. A police officer comes in and the clerk tells the officer about the offer. The policeman checks the tag and saw that it...
Forum - 05/08/2008
Am reading through the newly updated brake procedures and from my reading on page 2 of the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin...
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
Re: Labor Op Help Please!!! - 08/13/2008
... me how to pay my tech? [/quote] The $63 IS for the labor. The parts were not charged to the vehicle or to your parts department as they are included in the price of the vehicle. Whatever your labor rate is, divide into $63 to flag your tech. We...
It's natural to think that customer enthusiasm would mean offering goodwill assistance to a customer whose vehicle is out warranty. In Global Warranty, however, customer enthusiasm is a different kind of goodwill. There is a specific reason for checking...
Basic Documentation - 01/19/2011
The New Year is here; it's a great time for new ideas and fresh perspective. Making a New Year's resolution for your warranty and service departments can set a positive foundation for the year to come. There are many ways that one can attack the world...
Transmission Claims and WPC Debits - 09/16/2010
... other components as a result.To explore this further take into consideration another scenario: a vehicle comes in with a transmission concern, the vehicle is properly inspected and the service manager contacts PQC. The point of failure provided is given...
Part Restrictions Fast Facts - 12/24/2010
... Technicians can save time by assuming that any ECM, TCM (TEHCM), OSS, and EBCM for a late model vehicle (2007 and up) is restricted by PQC and search out the restriction documents before attempting to order. When completing a restriction document, all...
Transportation Transactions Tidbits - 08/09/2011
... as such. They include:Exterior paint damage resulting from fluid and or environmental fall out. Vehicles delivered that appear to have fluid spillage, rail dust, or acid rain damage, are filed as warranty transactions."Out" dents (dents from the inside...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the time for a PRA to move from pending to accept status after performing an edit to a PRA in "new" status. The shorter time from "pending" to "accept" means a shorter time for the warranty administrator to submit and receive reimbursement for a warranty...
The Rookie' - 08/09/2011
Everything has its starting point and at one time or another we have all been the rookie in a new endeavor. We all have to start somewhere with warranty also. Unfortunately, we are not assigned instant warranty knowledge. Instead there is a learning curve...
Update to Exterior Only Labour Operations - 01/19/2012
Last month we wrote about the new process for labour only exterior labour operations where a 10 digit alpha/numeric code is to be created when these specific labour operations are used. The bulletin, 11-00-89-007, has been updated since and has eliminated...
Reject of the Month - 06/19/2013
... parts and labour using labour operation 4027910. The transaction rejected with error code 901-vehicle not compatible with labour code 4027910. At first glance in the LTG, the administrator found that the operation applied to that model and...
Over-The-Counter Part Warranties - 10/01/2013
... approve the part warranty transaction. Since most parts cannot be tested when they are out of the vehicle, your customer should be asked questions relating to the failure so that proper documentation is obtained to submit the warranty transaction. There...
Adjustments to the LTG - 07/03/2013
... close to when the transition to Global Labour Codes took effect. During the transition to the new GLC format, it became necessary for GM to defer normal monthly labour time adjustments for several months. Because of this deferral, the May Labour...
Researching and Finding Answers on Global - 04/13/2012
... payment.Some of you may miss those days while others are excited and are eager to embrace the many new developments that have taken place within our profession over the years. The ability to obtain information and have it readily available at our fingertips...
Reject of the Month - 03/08/2012
... Manager to come up with a viable solution. More to come in next month's edition of the Warranty News! ...
Reject of the Month - 05/02/2012
The Policy Flag The number of days and distance exceeds the vehicle warranty limits - Error 803.---------------------------------------------------------------------------------------------------- Labour code xxxxx is restricted and requires GM authorization...
Concern, Cause and Correction - 05/02/2012
... 10117-voltage regulator internal low resistance short:Labor OperationDescriptionLabor TimeFor Vehicles That Are Listed in GWM#V2294Gas Engine - Inspect Date Code - No Repair Required - Record Build Date of Generator in the Correction Description field...
Brake Pads and Rotors - 08/30/2012
... pads are among the items listed that are considered a maintenance repair. It is stated that the vehicle owner, not GM, is responsible for the performance of scheduled maintenance. While brake pad replacement due to wear is not scheduled, worn brake pads...
Best Practices - 01/24/2013
... department so that consistency is as common as a service engine soon complaint. The beginning of a new year is a great time to look at the processes in your service department and see what can be improved upon. Once you have found that process, create...
Customer Concern Not Duplicated UPDATE - 12/18/2012
... added to operation N9991 (OnStar/Bluetooth) to use the code when the Bluetooth concern is in a vehicle equipped with RPO UPF. A note has been added to operation N9996 (Entertainment/Radio/Navigation/USB/Bluetooth) to use the code when the Bluetooth...
Missed Revenue - Parts Expediting - 02/02/2022
... is an option that allows for reimbursing costs involved in getting necessary parts to complete a New Vehicle Limited Warranty repair. The intent is, first and foremost, to get the customer's vehicle repaired as quickly as possible preferably the same...
Warranty Briefs: Technical Service Bulletins - 12/08/2017
In reviewing some newer technical service bulletins there's a seemingly-strange commonality in the Warranty Information section a warranty claim is NOT to be submitted for the issue outlined in the bulletin. What gives? There's actually a really good...
PDI Accessories 0590032 - 06/16/2021
... can be submitted to GM for payment. Let's go through the process. Perform an Investigate Vehicle History to evaluate the vehicle build and compare it with technician documentation and any supplied packing slips. From the "View Vehicle Summary" IVH page,...
The Nerve - 04/04/2008
A man steals a car from our lot. He goes to a quick stop and gets gas. He tries to sell the vehicle to the clerk at the quick stop. A police officer comes in and the clerk tells the officer about the offer. The policeman checks the tag and saw that it...
Forum - 05/08/2008
Am reading through the newly updated brake procedures and from my reading on page 2 of the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin...
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
Re: Labor Op Help Please!!! - 08/13/2008
... me how to pay my tech? [/quote] The $63 IS for the labor. The parts were not charged to the vehicle or to your parts department as they are included in the price of the vehicle. Whatever your labor rate is, divide into $63 to flag your tech. We...
Re: WARRANTY QUIZ - 07/14/2008
[quote] JODY: NEED HELP! HAS ANYONE TAKEN THE WARR. QUIZ FROM JUNE 2008 WARRANTY NEW LETTER? QUESTION 4 SAYS, "THE RENTAL REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG....
What Would You Do? 09/08 - 10/14/2008
A customer brings their vehicle into the service department with the concern of the service engine soon light on. After performing the diagnosis of the vehicle it was found that the MAP sensor needed to be replaced and a wire in the engine compartment...
Re: OLD RECALL #07217 - 06/22/2009
One other point to be made about courtesy transportation... the vehicle MUST still be under the 3 yr/36K warranty for you to be able to claim it. When I first started submitting GM warranty claims I kept trying to claim shuttles or loaners on vehicles...
PARTS WARRANTY - 05/28/2009
... TECH FOUND THE STARTER INOP, TECH REPLACED STARTER, BUT THE VAN WOULD NOT RESTART, FOUND THE NEW STARTER FAULTY ALSO. REPLACED WITH A NEW STARTER--CONCERN CURED. SHOULD I DO THIS ON ONE REPAIR ORDER OR SHOULD I SPLIT THEM UP??? THANKS IN ADVANCE!!!...
Re: We need your warranty success story! - 01/20/2011
... ground. The previous warranty admin who worked in the office recommended JL warranty. I received newsletters and then attended the workshop. After 6 years at that dealership I was transfered to a smaller dealership in the group, but, I also started doing...
GM warranty quiz jan 11-2 - 01/21/2011
I just took this month's quiz & I got #4 question wrong: what transaction types are permitted on a vehicle with a salvaged title. I picked answer with ZREG, ZPTI, ZPTC & ZFAT, somebody please help me out here. Are not customer pay tickets (regardless...
Re: Emission Warranty - 11/17/2010
... with light duty gasoline and diesel engine - emission warranted repairs are also covered under the New Vehicle Warranty Bumper-to-Bumper Coverage. Warranty with the greatest coverage applies. 3. Medium duty trucks equipped with Caterpillar diesel engine...
Re: SULEV Emission Limited Warranty - 12/10/2010
Found this in the Labor Time Guide under: Preface-Coverage Codes Select emission related components on certain vehicles require the following extended warranty coverage: E1 - Select California SULEV Emission Related Components 8/100 on vehicles with...
Re: adios folks! - 04/01/2011
... so very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, then.........
Re: Flywheel Housing Seal opcode - 03/30/2011
... additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the flywheel housing is not much deeper into the vehicle. So, long story short....the tech who had 22.6 hours in this just got ripped off...
Re: SATURN INFO NEEDED - 12/05/2011
[quote] GMNL09526: Looking for info on: "Standard CBG CPO Maintenance Plan" - shows up on VIS ??? [/quote] There was an article in the October issue of the newsletter: http://www.jlwarranty.com/Community/Newsletters/ArticleView.php?ArticleID=1185
Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function...
Re: cpo maintenance rejecting - 06/28/2012
AnnaWarranty...could you please forward the document (newsletter month/year) that references CPO maintenance submission as ZSSP? I performed an inquiry at our end and found a reference to the program in the October 2011 newsletter and also in our Z Labour...
Re: 2009 Chev Aveo - 03/23/2012
... the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result of a defect...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... installed by a GM Dealer gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining unused portion of the Vehicle...
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding, the accessories...
Re: recall for the heated wiper fluid - 06/09/2010
[/quote} When I checked vehicle history it did not show up yet. I'm betting our accounting department is going to LOVE this one, since they have to cut checks. [/quote] I ran the vehicle history on our used car inventory that would be covered under...
Re: Global Warranty Management - Global Concern / Cause Code Card - 02/09/2010
... out your CC/FC sheet it is no good now. Not sure what system you are on, but Reynolds has the new CC/FC listed. [/quote] Tonia & Dan, The new Global Warranty Management Concern and Cause Codes Card may be found within the jlwarranty community reference...
Re: REYNOLDS USERS! - 04/08/2010
... still having a great deal of difficulty getting anyone in the place to play the game by the NEW RULES! That's as big a challenge as the new format!...
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
Re: GW QUESTION cause/complaint codes - 01/18/2010
[quote] Wamm: Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks...
Re: GM Certified coverage - 08/18/2009
... wording is vague enough I'm still not sure. >>"The warranty is very comprehensive and covers the >>vehicle from bumper to bumper on any vehicle defect >>related to materials or workmanship, encompassing all >>but standard wear-and-tear items (i.e., brake...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So until an actual repair is made no dye and/or diag...
Re: Global Warranty Management - 10/13/2009
Anyone completed the Global Warranty Training yet? How long did it take? Also, when are we going to be using the new system & eliminating WINS? Just wondering how long I have to train myself on this new way of submitting claims.....
Re: Global Warranty Management - 10/26/2009
... It depends on where you are as to when you will go on. We are here in Virginia and we go on the new system as of November 9, 2009. We took the classes when first heard about the new system. Just waiting for it to be active. Your service manager may...
[quote] JODY: NEED HELP! HAS ANYONE TAKEN THE WARR. QUIZ FROM JUNE 2008 WARRANTY NEW LETTER? QUESTION 4 SAYS, "THE RENTAL REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG....
What Would You Do? 09/08 - 10/14/2008
A customer brings their vehicle into the service department with the concern of the service engine soon light on. After performing the diagnosis of the vehicle it was found that the MAP sensor needed to be replaced and a wire in the engine compartment...
Re: OLD RECALL #07217 - 06/22/2009
One other point to be made about courtesy transportation... the vehicle MUST still be under the 3 yr/36K warranty for you to be able to claim it. When I first started submitting GM warranty claims I kept trying to claim shuttles or loaners on vehicles...
PARTS WARRANTY - 05/28/2009
... TECH FOUND THE STARTER INOP, TECH REPLACED STARTER, BUT THE VAN WOULD NOT RESTART, FOUND THE NEW STARTER FAULTY ALSO. REPLACED WITH A NEW STARTER--CONCERN CURED. SHOULD I DO THIS ON ONE REPAIR ORDER OR SHOULD I SPLIT THEM UP??? THANKS IN ADVANCE!!!...
Re: We need your warranty success story! - 01/20/2011
... ground. The previous warranty admin who worked in the office recommended JL warranty. I received newsletters and then attended the workshop. After 6 years at that dealership I was transfered to a smaller dealership in the group, but, I also started doing...
GM warranty quiz jan 11-2 - 01/21/2011
I just took this month's quiz & I got #4 question wrong: what transaction types are permitted on a vehicle with a salvaged title. I picked answer with ZREG, ZPTI, ZPTC & ZFAT, somebody please help me out here. Are not customer pay tickets (regardless...
Re: Emission Warranty - 11/17/2010
... with light duty gasoline and diesel engine - emission warranted repairs are also covered under the New Vehicle Warranty Bumper-to-Bumper Coverage. Warranty with the greatest coverage applies. 3. Medium duty trucks equipped with Caterpillar diesel engine...
Re: SULEV Emission Limited Warranty - 12/10/2010
Found this in the Labor Time Guide under: Preface-Coverage Codes Select emission related components on certain vehicles require the following extended warranty coverage: E1 - Select California SULEV Emission Related Components 8/100 on vehicles with...
Re: adios folks! - 04/01/2011
... so very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, then.........
Re: Flywheel Housing Seal opcode - 03/30/2011
... additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the flywheel housing is not much deeper into the vehicle. So, long story short....the tech who had 22.6 hours in this just got ripped off...
Re: SATURN INFO NEEDED - 12/05/2011
[quote] GMNL09526: Looking for info on: "Standard CBG CPO Maintenance Plan" - shows up on VIS ??? [/quote] There was an article in the October issue of the newsletter: http://www.jlwarranty.com/Community/Newsletters/ArticleView.php?ArticleID=1185
Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function...
Re: cpo maintenance rejecting - 06/28/2012
AnnaWarranty...could you please forward the document (newsletter month/year) that references CPO maintenance submission as ZSSP? I performed an inquiry at our end and found a reference to the program in the October 2011 newsletter and also in our Z Labour...
Re: 2009 Chev Aveo - 03/23/2012
... the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result of a defect...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... installed by a GM Dealer gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining unused portion of the Vehicle...
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding, the accessories...
Re: recall for the heated wiper fluid - 06/09/2010
[/quote} When I checked vehicle history it did not show up yet. I'm betting our accounting department is going to LOVE this one, since they have to cut checks. [/quote] I ran the vehicle history on our used car inventory that would be covered under...
Re: Global Warranty Management - Global Concern / Cause Code Card - 02/09/2010
... out your CC/FC sheet it is no good now. Not sure what system you are on, but Reynolds has the new CC/FC listed. [/quote] Tonia & Dan, The new Global Warranty Management Concern and Cause Codes Card may be found within the jlwarranty community reference...
Re: REYNOLDS USERS! - 04/08/2010
... still having a great deal of difficulty getting anyone in the place to play the game by the NEW RULES! That's as big a challenge as the new format!...
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
Re: GW QUESTION cause/complaint codes - 01/18/2010
[quote] Wamm: Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks...
Re: GM Certified coverage - 08/18/2009
... wording is vague enough I'm still not sure. >>"The warranty is very comprehensive and covers the >>vehicle from bumper to bumper on any vehicle defect >>related to materials or workmanship, encompassing all >>but standard wear-and-tear items (i.e., brake...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So until an actual repair is made no dye and/or diag...
Re: Global Warranty Management - 10/13/2009
Anyone completed the Global Warranty Training yet? How long did it take? Also, when are we going to be using the new system & eliminating WINS? Just wondering how long I have to train myself on this new way of submitting claims.....
Re: Global Warranty Management - 10/26/2009
... It depends on where you are as to when you will go on. We are here in Virginia and we go on the new system as of November 9, 2009. We took the classes when first heard about the new system. Just waiting for it to be active. Your service manager may...
labor op 09230 - 09/24/2014
... the shop and it has recall 09230 we have no body shop so we send it out. should we send the whole vehicle or just the top to have it painted and how would we claim for that if it was sent out. confused !!! do we claim the 1.8 for labor time and the...
Re: Closest Available Labor Operation - 07/14/2015
... being made. I had one today for an ac drain tube that was restricted causing water to leak into vehicle passenger floor and the model and year vehicle did not have any labor code for that drain tube or hose so I did have to use a closest to and OLH....
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too....
Re: What Would You Do - 04/14 - 04/25/2014
[quote] admin: The owner of a 2011 Chevrolet HHR had their vehicle towed to the dealership due to the engine making a tapping noise and now will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine....
Re: What Would You Do - 04/14 - 04/25/2014
[quote] admin: The owner of a 2011 Chevrolet HHR had their vehicle towed to the dealership due to the engine making a tapping noise and now will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine....
What Would You Do - 04/14 - 04/03/2014
The owner of a 2011 Chevrolet HHR had their vehicle towed to the dealership due to the engine making a tapping noise and now will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined...
Re: Transprotation Damage - 03/19/2014
Sorry, wasn't sure of the make/model so selected a random 2014 vehicle to provide a labour op example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper...
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... test procedure it states "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include labor time to flush the transmission oil cooler system." Then further down in the TSB...
Re: Parts warranty on a Policy transaction - 04/11/2013
... on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell...
Forum - 05/11/2017
Hi, Have you had any problems with this new labor operation? We've had a couple this week that rejected for the miscellaneous net amount being excessive for the labor operation. I contacted the DBC and was told that with the new labor operation...
Forum - 04/27/2017
I was just recently told by GM warranty wizards, when the vehicle leaves the Dealership and returns later for another repair related to finish the job, we must write another Job Card, trying to find in p&p, so are they? HERE IS UPDATE FROM GM:. If...
TOW CHARGES - 06/28/2017
Hi, I submitted a claim for a tow charge for a vehicle that was covered under the basic warranty. It was returned to me stating that I had to remove the tow bill. The vehicle would not start. They stated that it wouldn't be paid under the warranty...
Forum - 02/20/2017
... with the shop foreman over how it's to be done, but they eventually see it my way. Plus our new Service Director gives me lots of leeway on warranty and what it requires. Ultimately, when your in an audit situation, it's you that are the...
Re: Semi-repeat repair. - 08/21/2015
... I would agree with your DMA that the first repair should be self-debited. A bit unusual that vehicle continues to be low or no Freon in system, with no leaks founds. Imagine this vehicle will be back again... Kristen / jlwarranty...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
Re: Rejection Code - 02/10/2016
... the VIN being repaired has a light duty gas engine or possibly you select a labor operation for a vehicle with a specific RPO code, but the VIN being repaired does not have that RPO code. If you need further clarification/assistance, please reply with...
Replacing NOX sensors - 10/23/2015
When submitting a claim for replacing the NOX sensors on a vehicle I chose the labor op for one bank to replace and then put the labor for the other bank in OLH along with time to perform the regens and fuel quality tests. It is now rejecting for OLH...
Special Coverage Adjustment & Towing - 10/02/2015
Vehicle has 100k and complaint falls under Special Coverage #14652. Will GM cover a tow? P & P Manual says 'Towing: For vehicles in the warranty period, towing will be covered.' Kind of vague. Special Coverage is an add-on to the warranty period, ...
What Would You Do - 09/16 - 08/24/2016
... service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited warranty by miles, but in by time. As a result, the job card line pertaining to the check engine soon light...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... has a few open Service Updates. Service Update Bulletins involve the immediate correction of new/unsold vehicles in service agent inventory as well as allowing service agents to correct involved customer vehicles that return for any type of service....
What Would You Do - 05/16 - 04/28/2016
... Additionally, only the driver side step is exhibiting corrosion; the passenger side is fine. The new steps are sold as a unit-one part number for both right and left side step. How should this customer concern be best addressed by management, taking...
Forum - 07/09/2019
Hi cSutton! The special coverage covers involved vehicles for a period of 12 years or 180,000 miles, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Forum - 06/28/2019
... AFM lifters on right hand bank among other related parts needed for this repair. Test drove vehicle. Condition did not duplicate. Customer picked up vehicle. 2 days later customer called back VERY unhappy the condition has now reoccured. Part of customers...
Forum - 05/13/2019
... Federal Emission Control Systems Warranties - applicable to the first and subsequent vehicle owners.• California Emission Control System Warranties - applicable to the first and subsequent owners, however, the vehicle MUST conform to California...
Forum - 05/23/2019
... seized bolts and had to use a torch to remove/had to disassemble all rear cargo panels in vehicle to find noise in vehicle etc). Each require a seperate time stamp to justify the time and olh requires service manager approval of time. When is comes to...
... the shop and it has recall 09230 we have no body shop so we send it out. should we send the whole vehicle or just the top to have it painted and how would we claim for that if it was sent out. confused !!! do we claim the 1.8 for labor time and the...
Re: Closest Available Labor Operation - 07/14/2015
... being made. I had one today for an ac drain tube that was restricted causing water to leak into vehicle passenger floor and the model and year vehicle did not have any labor code for that drain tube or hose so I did have to use a closest to and OLH....
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too....
Re: What Would You Do - 04/14 - 04/25/2014
[quote] admin: The owner of a 2011 Chevrolet HHR had their vehicle towed to the dealership due to the engine making a tapping noise and now will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine....
Re: What Would You Do - 04/14 - 04/25/2014
[quote] admin: The owner of a 2011 Chevrolet HHR had their vehicle towed to the dealership due to the engine making a tapping noise and now will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine....
What Would You Do - 04/14 - 04/03/2014
The owner of a 2011 Chevrolet HHR had their vehicle towed to the dealership due to the engine making a tapping noise and now will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined...
Re: Transprotation Damage - 03/19/2014
Sorry, wasn't sure of the make/model so selected a random 2014 vehicle to provide a labour op example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper...
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... test procedure it states "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include labor time to flush the transmission oil cooler system." Then further down in the TSB...
Re: Parts warranty on a Policy transaction - 04/11/2013
... on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell...
Forum - 05/11/2017
Hi, Have you had any problems with this new labor operation? We've had a couple this week that rejected for the miscellaneous net amount being excessive for the labor operation. I contacted the DBC and was told that with the new labor operation...
Forum - 04/27/2017
I was just recently told by GM warranty wizards, when the vehicle leaves the Dealership and returns later for another repair related to finish the job, we must write another Job Card, trying to find in p&p, so are they? HERE IS UPDATE FROM GM:. If...
TOW CHARGES - 06/28/2017
Hi, I submitted a claim for a tow charge for a vehicle that was covered under the basic warranty. It was returned to me stating that I had to remove the tow bill. The vehicle would not start. They stated that it wouldn't be paid under the warranty...
Forum - 02/20/2017
... with the shop foreman over how it's to be done, but they eventually see it my way. Plus our new Service Director gives me lots of leeway on warranty and what it requires. Ultimately, when your in an audit situation, it's you that are the...
Re: Semi-repeat repair. - 08/21/2015
... I would agree with your DMA that the first repair should be self-debited. A bit unusual that vehicle continues to be low or no Freon in system, with no leaks founds. Imagine this vehicle will be back again... Kristen / jlwarranty...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
Re: Rejection Code - 02/10/2016
... the VIN being repaired has a light duty gas engine or possibly you select a labor operation for a vehicle with a specific RPO code, but the VIN being repaired does not have that RPO code. If you need further clarification/assistance, please reply with...
Replacing NOX sensors - 10/23/2015
When submitting a claim for replacing the NOX sensors on a vehicle I chose the labor op for one bank to replace and then put the labor for the other bank in OLH along with time to perform the regens and fuel quality tests. It is now rejecting for OLH...
Special Coverage Adjustment & Towing - 10/02/2015
Vehicle has 100k and complaint falls under Special Coverage #14652. Will GM cover a tow? P & P Manual says 'Towing: For vehicles in the warranty period, towing will be covered.' Kind of vague. Special Coverage is an add-on to the warranty period, ...
What Would You Do - 09/16 - 08/24/2016
... service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited warranty by miles, but in by time. As a result, the job card line pertaining to the check engine soon light...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... has a few open Service Updates. Service Update Bulletins involve the immediate correction of new/unsold vehicles in service agent inventory as well as allowing service agents to correct involved customer vehicles that return for any type of service....
What Would You Do - 05/16 - 04/28/2016
... Additionally, only the driver side step is exhibiting corrosion; the passenger side is fine. The new steps are sold as a unit-one part number for both right and left side step. How should this customer concern be best addressed by management, taking...
Forum - 07/09/2019
Hi cSutton! The special coverage covers involved vehicles for a period of 12 years or 180,000 miles, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Forum - 06/28/2019
... AFM lifters on right hand bank among other related parts needed for this repair. Test drove vehicle. Condition did not duplicate. Customer picked up vehicle. 2 days later customer called back VERY unhappy the condition has now reoccured. Part of customers...
Forum - 05/13/2019
... Federal Emission Control Systems Warranties - applicable to the first and subsequent vehicle owners.• California Emission Control System Warranties - applicable to the first and subsequent owners, however, the vehicle MUST conform to California...
Forum - 05/23/2019
... seized bolts and had to use a torch to remove/had to disassemble all rear cargo panels in vehicle to find noise in vehicle etc). Each require a seperate time stamp to justify the time and olh requires service manager approval of time. When is comes to...
Forum - 02/07/2020
... To Federal Emissions Defect/Performance Warranty Emissions Defect/Performance Warranty on Vehicles Registered in States Adopting California-Emission Warranty Regulations* Canadian Federal Emissions Warranty E Passenger Car and...
Forum - 01/15/2020
... when I used 'abuse', which is what it would be considered... "If a Service Agent determines that a vehicle modification, damage or abuse exists that may impact vehicle performance, Service Management should contact their Field Warranty Manager to initiate...
Forum - 03/27/2019
... Code E indicates coverage that is essentially the same as the bumper to bumper warranty. Vehicles with California Emissions warranty coverage have emissions coverage of 3 years/50,000 miles. Coverage Code E1 indicates coverage of 7 years/70,000 miles...
What Would You Do - 12/18 - 11/29/2018
Recall 17019: Stochastic Pre-Ignition Causing Cracked PistonCertain 2016 and 2017 model year Chevrolet Malibu vehicles equipped with a 1.5L LFV engine may have a pre-ignition condition that could cause piston damage. If the condition occurs, performance...
Forum - 02/06/2018
... regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If they push back with a valid reason, you...
Forum - 08/08/2018
... transaction. Dealers are instructed to update bookmarks and references to the forms in their new location. Hopefully the 2018 update of the P&P will reference the new location for the worksheet. ...
Forum - 09/28/2018
Options to address this situation: Internal transaction - reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may...
What Would You Do - 06/18 - 05/22/2018
... by up to 1.9L. This is dependent on the coolant remaining in the engine after engine hot test and vehicle evacuation fill. To correct the condition, dealers are instructed to add coolant to the system.In this case, the technician filled the radiator...
Forum - 09/16/2022
0590032 should pay 3.1 for that vehicle. I don't really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for...
Forum - 02/02/2023
I mean, that kind of thing is pretty rare. I will tell you what I do is I go into SI and build the vehicle then I type in "battery usage" and then I use the boxes at the top to filter what vehicle I have from that table. I make sure the test slip has...
Forum - 01/11/2023
... operation. They have the opcodes for the electrical ones, 4069929 4069939. The new one I think for a global reset is 5430912. On the plus side it looks like you can claim OLH on the new one but I think it is only for like 22 or 2...
Forum - 06/22/2022
... but you have to clarify in this document, their statement says that it is based on the state the vehicle is registered in. Their answer was to go by the state the vehicle was SOLD IN and just to do the repairs. I told them that if that is their policy...
Forum - 04/04/2022
... there is Proactive Alert SAC001, leakage or physical damage to the battery. If the Vehicle has Proactive Alert Identifier SAC001, no Diagnosis Time is allowed for battery charging and testing, and claim must include "SAC001" in Labor Code Dependency...
What Would You Do - 06/22 - 05/25/2022
... rear hatch panel area causing separation in the panels on both driver and passenger side of the vehicle on lines 2 and 3. The technician installed part number 84268041 back body opening side lower gutter assembly was installed on line 2 to correct the...
Forum - 02/25/2022
... pump replacement labor operation. The claim rejected with error 801: odometer reading exceeds the vehicle warranty distance limit. The service manager has elected to discuss the situation with GM prior resubmitting. Great point ewill3rd - review...
Forum - 03/23/2023
... a recall the other day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for...
Forum - 06/27/2023
Seems like we just had this conversation but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle...
What Would You Do - 02/21 - 01/27/2021
The owner of a 2007 Chevrolet Equinox was experiencing a fuel odor in the passenger compartment of their vehicle, as well as near the outside rear of the vehicle. The technician verified the concern and diagnosed the leak to be coming from the fuel...
What Would You Do - 10/20 - 09/22/2020
The owner of a 2013 Buick Verano visited their local dealership due to an issue with the vehicle’s paint. The customer stated that there was an abnormal defect in the paint on the roof, hood, trunk lid, right body side, and front right fender. The...
Forum - 04/16/2021
... the damage codes, job card and or sublet repair order, and pictures: 1. Photo of VIN (Vehicle Identification Number) from window sticker or vehicle VIN tag. 2. 3/4 shot (i.e. front to rear) to identify the vehicle and general damage location....
Forum - 03/12/2021
I would reverse the original recall (full debit) and H-route the new invoice as the performing of the recall for whatever the required repair is. I would include an explanation that the cause of failure is directly related to the recall that on prior...
What Would You Do - 06/21 - 05/26/2021
The owner of a 2019 Chevrolet Traverse was experiencing a clunking type noise while driving their vehicle. They felt it may be coming from the transmission. The technician performed an inspection and found that the left front lower ball joint was worn...
Forum - 09/28/2021
I would back out the sublet and bill it to the new invoice, I suppose you could use the new ticket to do that. If you don't you are creating an accounting issue. I'm 100% in agreement with the process that Mary communicated.
What Would You Do - 12/21 - 12/01/2021
In the November issue of the Warranty News we presented a scenario where the warranty administrator had been tasked with reviewing the overall warranty health of the dealership based on the Service Agent Analysis Summary Report.With all of the available...
Forum - 12/07/2021
Wow, so people try to help you and all you can do is attack them?So the vehicle is dealer-owned, great. So rather than being driven it is sitting on the lot and that is what you want to concentrate on? If you want to snap at me for drawing the conclusion...
... To Federal Emissions Defect/Performance Warranty Emissions Defect/Performance Warranty on Vehicles Registered in States Adopting California-Emission Warranty Regulations* Canadian Federal Emissions Warranty E Passenger Car and...
Forum - 01/15/2020
... when I used 'abuse', which is what it would be considered... "If a Service Agent determines that a vehicle modification, damage or abuse exists that may impact vehicle performance, Service Management should contact their Field Warranty Manager to initiate...
Forum - 03/27/2019
... Code E indicates coverage that is essentially the same as the bumper to bumper warranty. Vehicles with California Emissions warranty coverage have emissions coverage of 3 years/50,000 miles. Coverage Code E1 indicates coverage of 7 years/70,000 miles...
What Would You Do - 12/18 - 11/29/2018
Recall 17019: Stochastic Pre-Ignition Causing Cracked PistonCertain 2016 and 2017 model year Chevrolet Malibu vehicles equipped with a 1.5L LFV engine may have a pre-ignition condition that could cause piston damage. If the condition occurs, performance...
Forum - 02/06/2018
... regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If they push back with a valid reason, you...
Forum - 08/08/2018
... transaction. Dealers are instructed to update bookmarks and references to the forms in their new location. Hopefully the 2018 update of the P&P will reference the new location for the worksheet. ...
Forum - 09/28/2018
Options to address this situation: Internal transaction - reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may...
What Would You Do - 06/18 - 05/22/2018
... by up to 1.9L. This is dependent on the coolant remaining in the engine after engine hot test and vehicle evacuation fill. To correct the condition, dealers are instructed to add coolant to the system.In this case, the technician filled the radiator...
Forum - 09/16/2022
0590032 should pay 3.1 for that vehicle. I don't really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for...
Forum - 02/02/2023
I mean, that kind of thing is pretty rare. I will tell you what I do is I go into SI and build the vehicle then I type in "battery usage" and then I use the boxes at the top to filter what vehicle I have from that table. I make sure the test slip has...
Forum - 01/11/2023
... operation. They have the opcodes for the electrical ones, 4069929 4069939. The new one I think for a global reset is 5430912. On the plus side it looks like you can claim OLH on the new one but I think it is only for like 22 or 2...
Forum - 06/22/2022
... but you have to clarify in this document, their statement says that it is based on the state the vehicle is registered in. Their answer was to go by the state the vehicle was SOLD IN and just to do the repairs. I told them that if that is their policy...
Forum - 04/04/2022
... there is Proactive Alert SAC001, leakage or physical damage to the battery. If the Vehicle has Proactive Alert Identifier SAC001, no Diagnosis Time is allowed for battery charging and testing, and claim must include "SAC001" in Labor Code Dependency...
What Would You Do - 06/22 - 05/25/2022
... rear hatch panel area causing separation in the panels on both driver and passenger side of the vehicle on lines 2 and 3. The technician installed part number 84268041 back body opening side lower gutter assembly was installed on line 2 to correct the...
Forum - 02/25/2022
... pump replacement labor operation. The claim rejected with error 801: odometer reading exceeds the vehicle warranty distance limit. The service manager has elected to discuss the situation with GM prior resubmitting. Great point ewill3rd - review...
Forum - 03/23/2023
... a recall the other day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for...
Forum - 06/27/2023
Seems like we just had this conversation but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle...
What Would You Do - 02/21 - 01/27/2021
The owner of a 2007 Chevrolet Equinox was experiencing a fuel odor in the passenger compartment of their vehicle, as well as near the outside rear of the vehicle. The technician verified the concern and diagnosed the leak to be coming from the fuel...
What Would You Do - 10/20 - 09/22/2020
The owner of a 2013 Buick Verano visited their local dealership due to an issue with the vehicle’s paint. The customer stated that there was an abnormal defect in the paint on the roof, hood, trunk lid, right body side, and front right fender. The...
Forum - 04/16/2021
... the damage codes, job card and or sublet repair order, and pictures: 1. Photo of VIN (Vehicle Identification Number) from window sticker or vehicle VIN tag. 2. 3/4 shot (i.e. front to rear) to identify the vehicle and general damage location....
Forum - 03/12/2021
I would reverse the original recall (full debit) and H-route the new invoice as the performing of the recall for whatever the required repair is. I would include an explanation that the cause of failure is directly related to the recall that on prior...
What Would You Do - 06/21 - 05/26/2021
The owner of a 2019 Chevrolet Traverse was experiencing a clunking type noise while driving their vehicle. They felt it may be coming from the transmission. The technician performed an inspection and found that the left front lower ball joint was worn...
Forum - 09/28/2021
I would back out the sublet and bill it to the new invoice, I suppose you could use the new ticket to do that. If you don't you are creating an accounting issue. I'm 100% in agreement with the process that Mary communicated.
What Would You Do - 12/21 - 12/01/2021
In the November issue of the Warranty News we presented a scenario where the warranty administrator had been tasked with reviewing the overall warranty health of the dealership based on the Service Agent Analysis Summary Report.With all of the available...
Forum - 12/07/2021
Wow, so people try to help you and all you can do is attack them?So the vehicle is dealer-owned, great. So rather than being driven it is sitting on the lot and that is what you want to concentrate on? If you want to snap at me for drawing the conclusion...
What can you learn from a warranty transaction? - 01/04/2022
... at and analyzes the frequency and average cost of specific repairs, through labor operation use by vehicle type (e.g. Chevrolet truck, Buick car). From a frequency perspective, GWM analyzes labor operations used by the dealer on the vehicle type...
Warranty Resource Center - 04/26/2022
... the 2022 Chevrolet Complete Care Guidelines within the Included Maintenance Documents link. A newly purchased vehicle has come into the service department for repairs. The advisor noticed that IVH displays km rather than miles. How can the dealer update...
Policies for Engine and Transmission Replacements - 03/22/2021
... of the failed assembly must be included in the Correction field and the serial number of the new assembly must be submitted in the assembly part number Serial Number field. All dealers are required to contact the Product Quality Center (PQC) for any...
Reject of the Month - June 2021 - 05/26/2021
... in which the supplier of the driver and front passenger seat belt retractor assemblies built the vehicles with different torsion bars than were used in testing the vehicles. Dealers are required to replace the affected seat belt retractor assemblies...
Quick Rental Update - 10/26/2021
... of rental days. GM has established an agreement with Hertz Corporation to provide rental vehicles at the current rates as outlined in the Courtesy Transportation Bulletin, not to exceed $44/day when providing a GM branded rental vehicle. Their...
Battery Warranty Coverage - 08/30/2021
Batteries are covered under the New Vehicle Bumper-to-Bumper warranty. Once the Bumper-to-Bumper warranty expires, the customer is responsible for battery replacements. Policy adjustments are never allowed on a battery. Battery replacements installed...
Bulletin Updates - 08/30/2021
... the revision is the detail that dealers may refer to Service Information to identify 2019 and newer model year OEM battery types and CCA ratings. After the VIN or year, make, model has been entered, locate the 12V battery usage table under General Information>General...
Diagnosis Time When a Part was Ordered - 04/25/2023
... was made and attach a copy to the job card for the part replacement. When writing the new job card, service advisors should always restate the original customer concern and document the job card number where the diagnosis was made. Reference...
Dealer Empowerment - 04/25/2023
... require WSC review, attach a copy of the vehicle payment statement to support the request. A new Goodwill tool has been added, GM Protection EV Pre-Paid Maintenance Plan. The plan offers three levels of 36-month plans to cover a variety of maintenance...
Powertrain Components and Part Warranty - 03/23/2023
... comes first. If any of these assemblies fail during this warranty period, the warranty on the new repair (whether a repair or a replacement) is the balance of the original 3 year or 100,000-mile warranty. If a customer had their engine replaced one day...
Adding a line to a claim - 03/01/2024
... Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and received codes stored in vehicle. Tech tested power ground and lin bus circuits. Tech disconnected components on lin bus and restested as per diagnostics...
Pre-Repair Authorization - 08/29/2023
The Pre-Repair Authorization (PRA) Process and Information Bulletin, 18NA306, was updated in mid-August to include a new component that became available for GM PRA via the Certified Service Mobile Toolbox (CSMT) app on August 21, 2023. *2022-Current...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
... failed assembly must be placed in two polyethylene bags that were provided with the new battery. Once the battery has been bagged, it should be placed in the original shipping container. Do not ship hybrid batteries until all of the protective covers,...
Remember These Labor Operations? - 06/02/2015
... (car, truck, SUV) to document the specific location of the concern.The code is derived from the vehicle grid used (car/truck/SUV), location on the grid, customer issue, issue size (front to back) and issue size (up and down). Did you know that jlwarranty...
Reject of the Month - 06/02/2015
The owner of a 2013 Chevrolet Traverse took their vehicle to the local dealership for a routine maintenance service; lube, oil and filter service, tire rotation, and MPVI. Once the service was complete, the customer paid the invoice and continued on with...
Bulletin Updates - 02/23/2015
... specific labor operations included. Labor operation N6620 is used with 2009 and prior model year vehicles for a power and grounds distribution wiring and/or connector repair or replacement, and labor operation B9699 for 2010-2015 model year vehicles...
Reject of the Month - 10/31/2014
A dealer submitted a recall transaction, number 13036, which rejected with error code 903: Vehicle Not Compatible with Labour Code. The vehicle being repaired was a 2012 Chevrolet Malibu sedan for a Brake Lamp Malfunction safety issue. The rejected claim...
Repeat Repair/Pyramiding - 04/03/2014
... will continue to analyze progress on a monthly basis, and unless positive progress is noted, a new packet will be generated after a three month period. After accessing the Service Agent Self-Review Reports area in GWM, the Observation must be selected...
Sublet Vendors - 10/23/2015
... of repairs performed. This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing the dealership...
Recalls That Expire - 03/01/2016
... a situation that involves a product concern or regulatory requirement applicable to specific vehicles requiring an inspection or repair. The common term for this action is called a "recall". The official term is "Product Field Actions". Many recalls...
Labor Operations and the Causal Part - 08/23/2016
... the technician has made a diagnosis. Once a diagnosis is made, the technician presents the vehicle repair to the service manager. The service manager then decides if GM should pay for the repair through a warranty transaction submission, or if the...
Reject of the Month - Error code 232 - 08/23/2016
... The transaction was submitted with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water pump, referenced the previous job card from...
Rental Policies - 10/26/2016
... information. Rental reimbursement from an outside rental company is $38 per day; reimbursement for vehicles from the Courtesy Transportation Program is $42 for overnight repairs and $21 for same day rentals. A copy of the rental agreement should be attached...
Tech Time Documentation - 07/28/2016
... events (including service updates and field actions where no parts are replaced) on multiple vehicles are not required to punch on/off the time ticket by job card.Technicians may only be clocked on one job card at a time when performing a standard warranty...
Warranty Battery Replacements - 11/29/2016
... and “V” are easily misread within the Warranty Code. Test set-up: Select Out of Vehicle Disconnect both battery cables from the battery (the battery does not have to be removed from the vehicle) Connect the EL-50313 directly to the battery...
... at and analyzes the frequency and average cost of specific repairs, through labor operation use by vehicle type (e.g. Chevrolet truck, Buick car). From a frequency perspective, GWM analyzes labor operations used by the dealer on the vehicle type...
Warranty Resource Center - 04/26/2022
... the 2022 Chevrolet Complete Care Guidelines within the Included Maintenance Documents link. A newly purchased vehicle has come into the service department for repairs. The advisor noticed that IVH displays km rather than miles. How can the dealer update...
Policies for Engine and Transmission Replacements - 03/22/2021
... of the failed assembly must be included in the Correction field and the serial number of the new assembly must be submitted in the assembly part number Serial Number field. All dealers are required to contact the Product Quality Center (PQC) for any...
Reject of the Month - June 2021 - 05/26/2021
... in which the supplier of the driver and front passenger seat belt retractor assemblies built the vehicles with different torsion bars than were used in testing the vehicles. Dealers are required to replace the affected seat belt retractor assemblies...
Quick Rental Update - 10/26/2021
... of rental days. GM has established an agreement with Hertz Corporation to provide rental vehicles at the current rates as outlined in the Courtesy Transportation Bulletin, not to exceed $44/day when providing a GM branded rental vehicle. Their...
Battery Warranty Coverage - 08/30/2021
Batteries are covered under the New Vehicle Bumper-to-Bumper warranty. Once the Bumper-to-Bumper warranty expires, the customer is responsible for battery replacements. Policy adjustments are never allowed on a battery. Battery replacements installed...
Bulletin Updates - 08/30/2021
... the revision is the detail that dealers may refer to Service Information to identify 2019 and newer model year OEM battery types and CCA ratings. After the VIN or year, make, model has been entered, locate the 12V battery usage table under General Information>General...
Diagnosis Time When a Part was Ordered - 04/25/2023
... was made and attach a copy to the job card for the part replacement. When writing the new job card, service advisors should always restate the original customer concern and document the job card number where the diagnosis was made. Reference...
Dealer Empowerment - 04/25/2023
... require WSC review, attach a copy of the vehicle payment statement to support the request. A new Goodwill tool has been added, GM Protection EV Pre-Paid Maintenance Plan. The plan offers three levels of 36-month plans to cover a variety of maintenance...
Powertrain Components and Part Warranty - 03/23/2023
... comes first. If any of these assemblies fail during this warranty period, the warranty on the new repair (whether a repair or a replacement) is the balance of the original 3 year or 100,000-mile warranty. If a customer had their engine replaced one day...
Adding a line to a claim - 03/01/2024
... Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and received codes stored in vehicle. Tech tested power ground and lin bus circuits. Tech disconnected components on lin bus and restested as per diagnostics...
Pre-Repair Authorization - 08/29/2023
The Pre-Repair Authorization (PRA) Process and Information Bulletin, 18NA306, was updated in mid-August to include a new component that became available for GM PRA via the Certified Service Mobile Toolbox (CSMT) app on August 21, 2023. *2022-Current...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
... failed assembly must be placed in two polyethylene bags that were provided with the new battery. Once the battery has been bagged, it should be placed in the original shipping container. Do not ship hybrid batteries until all of the protective covers,...
Remember These Labor Operations? - 06/02/2015
... (car, truck, SUV) to document the specific location of the concern.The code is derived from the vehicle grid used (car/truck/SUV), location on the grid, customer issue, issue size (front to back) and issue size (up and down). Did you know that jlwarranty...
Reject of the Month - 06/02/2015
The owner of a 2013 Chevrolet Traverse took their vehicle to the local dealership for a routine maintenance service; lube, oil and filter service, tire rotation, and MPVI. Once the service was complete, the customer paid the invoice and continued on with...
Bulletin Updates - 02/23/2015
... specific labor operations included. Labor operation N6620 is used with 2009 and prior model year vehicles for a power and grounds distribution wiring and/or connector repair or replacement, and labor operation B9699 for 2010-2015 model year vehicles...
Reject of the Month - 10/31/2014
A dealer submitted a recall transaction, number 13036, which rejected with error code 903: Vehicle Not Compatible with Labour Code. The vehicle being repaired was a 2012 Chevrolet Malibu sedan for a Brake Lamp Malfunction safety issue. The rejected claim...
Repeat Repair/Pyramiding - 04/03/2014
... will continue to analyze progress on a monthly basis, and unless positive progress is noted, a new packet will be generated after a three month period. After accessing the Service Agent Self-Review Reports area in GWM, the Observation must be selected...
Sublet Vendors - 10/23/2015
... of repairs performed. This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing the dealership...
Recalls That Expire - 03/01/2016
... a situation that involves a product concern or regulatory requirement applicable to specific vehicles requiring an inspection or repair. The common term for this action is called a "recall". The official term is "Product Field Actions". Many recalls...
Labor Operations and the Causal Part - 08/23/2016
... the technician has made a diagnosis. Once a diagnosis is made, the technician presents the vehicle repair to the service manager. The service manager then decides if GM should pay for the repair through a warranty transaction submission, or if the...
Reject of the Month - Error code 232 - 08/23/2016
... The transaction was submitted with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water pump, referenced the previous job card from...
Rental Policies - 10/26/2016
... information. Rental reimbursement from an outside rental company is $38 per day; reimbursement for vehicles from the Courtesy Transportation Program is $42 for overnight repairs and $21 for same day rentals. A copy of the rental agreement should be attached...
Tech Time Documentation - 07/28/2016
... events (including service updates and field actions where no parts are replaced) on multiple vehicles are not required to punch on/off the time ticket by job card.Technicians may only be clocked on one job card at a time when performing a standard warranty...
Warranty Battery Replacements - 11/29/2016
... and “V” are easily misread within the Warranty Code. Test set-up: Select Out of Vehicle Disconnect both battery cables from the battery (the battery does not have to be removed from the vehicle) Connect the EL-50313 directly to the battery...
Customer Signatures - 10/26/2016
... Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If a customer is not available to sign the job card, the service...
Sublet Repairs - 01/23/2017
There are occasions when a dealership will make the decision to sublet certain vehicle repairs to another repair facility. If a dealership doesn’t have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside...
DMA Pre-Approval Form Update! - 10/23/2017
All new pre-approval forms, Submitted or in Rework status, now have a new section that requires you to identify the reason for DMA/DMC pre-approval. You must check one or more of the boxes to indicate the reason for initiating...
Personal Property Damage - 02/20/2018
Personal property damage is a term that describes damage to a customer’s personal property inside their vehicle because of a warrantable defect. Service management has the ability to react quickly to customer concerns for reimbursement requests...
Filing and Supporting Documentation - 01/22/2018
... documents and records that may be requested include, but are not limited to the following: New vehicle inventory and sales documents/records Used vehicle inventory and sales documents/records Service Agent facility employee lists/records Open job card...
Updates to the Authorization Matrix - 05/22/2017
... DMA/DMC approval. It also stated 6 years or 150,000 miles as the terms for policy repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require...
Panel and Rust Through Repairs - 08/20/2018
... to salt, water, acids and other factors. GM covers body sheet metal panels against rust during the vehicle bumper-to-bumper warranty period. Rusted through corrosion on sheet metal panels is covered for 6 years or 100,000 miles for Chevrolet and GMC...
GlobalConnect Shortcuts - 08/20/2018
... to supply information. The application will allow dealers to understand what has been done to the vehicle and what option codes are on the vehicle, if there is a service contract applicable, or if there is a branded title or warranty block that might...
Reject of the Month - Error code 066 - 09/25/2018
... requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin...
Concern Not Duplicated - 09/25/2018
... concern where no corrective action was taken. They may not be used on service agent owned vehicles. Customer concerns that may be addressed by service management or service advisors without the involvement of a technician are not eligible to be...
Consequential Damage Repairs - 11/29/2018
... replaced. Since the original job card has been closed and the customer left with their vehicle, a new job card is opened to replace the trim piece. When it comes to submitting the warranty transaction for the damaged trim piece you would use the labor...
Add on Repairs - 01/21/2019
... a defect that is not noted on the job card during the course of diagnosing or repairing the vehicle for the concern they did mention. These two examples are the most common add on repair situations, but as a general rule – any repair added to...
Sublet Repair Compliancy - 06/25/2018
... allowance is allowed. Claim in admin allowance net item. If the dealership transported the vehicle to/from the sublet repair facility, and additional $25 may be claimed. This administrative allowance may only be claimed if the repair is a sublet repair...
Pre-Approval Goodwill Request Changes - 07/23/2018
... Related – If you want to cover a policy repair on a GM vehicle that is not part of your new vehicle franchise, it requires pre-approval from the region. Non-GM Part – The use of a non-GM part is prohibited at the dealership level....
Authorization to Perform Repairs - 04/23/2018
... an explanation as to why the customer did not. Many of your service customers drop their vehicles off the night before or early in the morning before the dealership is open. If they sign the night drop envelope, that signature is a valid signature...
Looking Up Labor Operations - 02/27/2020
Once a repair is completed on a vehicle that is covered under warranty, a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s...
Policy Revisions - 03/27/2020
... to the manual, article numbering has also changed. To locate familiar articles, visit the Latest News tab within the Warranty Administration Resource Center for the downloadable 2020 P&P Article Cross Reference Excel spreadsheet. We have focused...
Reject of the Month - June 2020 - 05/29/2020
... cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented by the customer. In cases where the part was missing when the vehicle was brought in for service, technician 3 C’s documentation...
Policy & Procedure Search Tools - 03/27/2020
With the elimination of several hundred pages of documents within the newest version of the Policies and Procedures Manual, where you may have found information in the past may now be in a new location or Article. Utilizing the Ctrl + F keys on your keyboard...
Pre-Repair Authorization - 03/26/2019
... that were opened on or after the roll out date. At that time dealers were advised to utilize the new PRA mobile app on their iPhone or Android device. This enabled the dealer to capture images and submit the request for review by the PRA team. In...
Reject of the Month - 01/21/2019
... The technician replaced the components after finding that they were full of fuel and dirt. After receiving a Warranty Part Center part return request, the accepted transaction was adjusted for the administrative allowance for the request and submitted...
Cadillac XT6 - 01/21/2019
The new Cadillac XT6 crossover is expected to fill the niche between the XT5 midsize crossover and the large Escalade SUV. The large three row XT6 was unveiled at the Detroit Auto Show in January and is expected to arrive in dealer showrooms around m...
EV Charging - 01/21/2019
GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration...
Blazer - 02/21/2019
Advertising for the 2019 Chevrolet Blazer will begin next month. The new model is being offered in four trims, including the blacked-out RS and the chrome-trimmed premier. The mid-size utility will offer models with a 2.5L inline-four cylinder engine...
Certified Service Mobile Toolbox - 04/22/2019
... allow dealership personnel to be immediately notified via their mobile communication device when new or updated field action/recalls are being released. ...
... Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If a customer is not available to sign the job card, the service...
Sublet Repairs - 01/23/2017
There are occasions when a dealership will make the decision to sublet certain vehicle repairs to another repair facility. If a dealership doesn’t have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside...
DMA Pre-Approval Form Update! - 10/23/2017
All new pre-approval forms, Submitted or in Rework status, now have a new section that requires you to identify the reason for DMA/DMC pre-approval. You must check one or more of the boxes to indicate the reason for initiating...
Personal Property Damage - 02/20/2018
Personal property damage is a term that describes damage to a customer’s personal property inside their vehicle because of a warrantable defect. Service management has the ability to react quickly to customer concerns for reimbursement requests...
Filing and Supporting Documentation - 01/22/2018
... documents and records that may be requested include, but are not limited to the following: New vehicle inventory and sales documents/records Used vehicle inventory and sales documents/records Service Agent facility employee lists/records Open job card...
Updates to the Authorization Matrix - 05/22/2017
... DMA/DMC approval. It also stated 6 years or 150,000 miles as the terms for policy repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require...
Panel and Rust Through Repairs - 08/20/2018
... to salt, water, acids and other factors. GM covers body sheet metal panels against rust during the vehicle bumper-to-bumper warranty period. Rusted through corrosion on sheet metal panels is covered for 6 years or 100,000 miles for Chevrolet and GMC...
GlobalConnect Shortcuts - 08/20/2018
... to supply information. The application will allow dealers to understand what has been done to the vehicle and what option codes are on the vehicle, if there is a service contract applicable, or if there is a branded title or warranty block that might...
Reject of the Month - Error code 066 - 09/25/2018
... requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin...
Concern Not Duplicated - 09/25/2018
... concern where no corrective action was taken. They may not be used on service agent owned vehicles. Customer concerns that may be addressed by service management or service advisors without the involvement of a technician are not eligible to be...
Consequential Damage Repairs - 11/29/2018
... replaced. Since the original job card has been closed and the customer left with their vehicle, a new job card is opened to replace the trim piece. When it comes to submitting the warranty transaction for the damaged trim piece you would use the labor...
Add on Repairs - 01/21/2019
... a defect that is not noted on the job card during the course of diagnosing or repairing the vehicle for the concern they did mention. These two examples are the most common add on repair situations, but as a general rule – any repair added to...
Sublet Repair Compliancy - 06/25/2018
... allowance is allowed. Claim in admin allowance net item. If the dealership transported the vehicle to/from the sublet repair facility, and additional $25 may be claimed. This administrative allowance may only be claimed if the repair is a sublet repair...
Pre-Approval Goodwill Request Changes - 07/23/2018
... Related – If you want to cover a policy repair on a GM vehicle that is not part of your new vehicle franchise, it requires pre-approval from the region. Non-GM Part – The use of a non-GM part is prohibited at the dealership level....
Authorization to Perform Repairs - 04/23/2018
... an explanation as to why the customer did not. Many of your service customers drop their vehicles off the night before or early in the morning before the dealership is open. If they sign the night drop envelope, that signature is a valid signature...
Looking Up Labor Operations - 02/27/2020
Once a repair is completed on a vehicle that is covered under warranty, a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s...
Policy Revisions - 03/27/2020
... to the manual, article numbering has also changed. To locate familiar articles, visit the Latest News tab within the Warranty Administration Resource Center for the downloadable 2020 P&P Article Cross Reference Excel spreadsheet. We have focused...
Reject of the Month - June 2020 - 05/29/2020
... cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented by the customer. In cases where the part was missing when the vehicle was brought in for service, technician 3 C’s documentation...
Policy & Procedure Search Tools - 03/27/2020
With the elimination of several hundred pages of documents within the newest version of the Policies and Procedures Manual, where you may have found information in the past may now be in a new location or Article. Utilizing the Ctrl + F keys on your keyboard...
Pre-Repair Authorization - 03/26/2019
... that were opened on or after the roll out date. At that time dealers were advised to utilize the new PRA mobile app on their iPhone or Android device. This enabled the dealer to capture images and submit the request for review by the PRA team. In...
Reject of the Month - 01/21/2019
... The technician replaced the components after finding that they were full of fuel and dirt. After receiving a Warranty Part Center part return request, the accepted transaction was adjusted for the administrative allowance for the request and submitted...
Cadillac XT6 - 01/21/2019
The new Cadillac XT6 crossover is expected to fill the niche between the XT5 midsize crossover and the large Escalade SUV. The large three row XT6 was unveiled at the Detroit Auto Show in January and is expected to arrive in dealer showrooms around m...
EV Charging - 01/21/2019
GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration...
Blazer - 02/21/2019
Advertising for the 2019 Chevrolet Blazer will begin next month. The new model is being offered in four trims, including the blacked-out RS and the chrome-trimmed premier. The mid-size utility will offer models with a 2.5L inline-four cylinder engine...
Certified Service Mobile Toolbox - 04/22/2019
... allow dealership personnel to be immediately notified via their mobile communication device when new or updated field action/recalls are being released. ...
HAZ MAT Tips - 03/26/2019
When certain components (fuel rail, fuel module, fuel line) are shipped new to the dealer they are not considered hazardous goods and as a result the box may not be marked. When returning replaced fuel system components that have come in contact...
Service Video - 03/27/2019
... providing the customer with an actual image of the failed or failing component on their vehicle. In turn, the customer can quickly respond to the photo or video that was embedded in a text message. ...
Suspected Tampering or Modifications - 03/27/2019
... The District Manager of Aftersales (DMA) must be notified when tampering and/or non-GM vehicle modifications are suspected as the root cause for the customer concern....
Emissions Coverage - 03/27/2019
... Warranty) is applicable to select California Emission related components and is only valid on vehicles registered in a California Emissions state. State eligibility varies by model year. Coverage code E2 (Emission Select Component Limited Warranty) applies...
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... repair, that is still addressing the customer’s original concern, needs to be written as a new line on the job card. The line added is considered a continuation that is addressing the customer’s original concern. As an example, a customer...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Technical Service Bulletins - 07/30/2019
... repairs associated with this condition. Update: Since the August edition of the Warranty News went to print, Technical Service Bulletins 18-NA-355 and 19-NA-121 have both been revised to increase the labor time from 0.7 hours to 1.1 hours to perform...
Data Analysis - 06/26/2019
... selection by the warranty administrator, a two-line claim handled on one line, or possibly a new model year product issue. While report analysis takes time and effort, a significant amount of information is available on the dealership’s warranty...
Navigation SD Cards - 04/22/2019
... icon on the radio display. Navigation SD cards are VIN specific and should not be removed from the vehicle....
Takata Air Bag - 05/29/2019
... largest and most complex safety recalls in US history. The recall involves more than 41.6 million vehicles in the United States. It covers replacement of the frontal air bags, that were made by parts supplier Takata. Some of the affected air bags could...
Reject of the Month - 12/02/2019
... team with the tools to resolve most reprogramming and WCC errors. The July edition of the Warranty News provides several helpful tips when encountering an SPS WCC error, including 850, 851, and 852. Safety recall N192268490 Increased Brake Pedal Effort...
Website Providers - 12/02/2019
GM is adding three new DMS providers to their preferred roster. CDK Global will be joined by Dealer.com, Dealer Inspire, and Dealer On. Each provider has the capacity, experience and expertise to offer the level of service that the dealer requires.
Key Codes - 12/02/2019
... Partner Security Coordinator at the dealership. Each KeyCode Access site user must be certain of vehicle ownership, if in doubt do not provide key code information. Key code request must never be received or provided via a fax or internet. &nbs...
Reject of the Month - 01/03/2020
... rejects, but due to the recent release of Mail Out Reviews, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Variable Diagnostic Time: The actual amount of variable...
Maximum Rental Days - 12/02/2019
Dealers should check their state legislation to determine the maximum number of days a vehicle can be on loan and remain covered by insurance. Some states have a maximum of only 10 days, while many states have a 30-day maximum. The CTP program maximu...
Policy Evaluation Tool - Clarification - 10/23/2019
... with the Policy Evaluation Tool article that was featured in the October edition of the Warranty News. We apologize for the confusion and thank you for bringing it to our attention. After reviewing the article and the source documents, we agree - it...
Warranty Blocks - 09/24/2019
... part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked warranty....
Sierra AT4 - 09/24/2019
The Sierra AT4 edition appeals to a new group of buyers; customers that are on average eight years younger than typical Denali buyers. The Sierra AT4 is an understated, matte-accented truck that’s a departure from the Denali edition. The AT4 trim...
Detroit Auto Show - 09/24/2019
The home of the Detroit Auto Show has a new name - the TCF Center. TCF Bank bought the 22-year naming rights to the convention hall for $33 million. The deal also removed the Cobo name from the building, named after the 1950’s Detroit mayor, Albert...
Key Codes - 10/23/2019
... information is treated with care. Keycode requests must be accompanied by a valid picture ID and vehicle registration to verify owner name and VIN. ...
Paint Blend Time - 10/23/2019
... claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a dealer supplied genuine GM part, including paint repairs that are sublet, and enter the part number with the paint labor...
Rearview Visibility - 08/27/2019
... market for advanced driver-assistance systems has fixed the role of cameras in current and future vehicles. Global supplier, Magna, was one of the first to provide cameras for automotive visions systems, with a contract in 2007 for 350,000 units. The...
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
10-Speed Auto Transmission - 07/30/2019
The 10L80 and 10L90 automatic transmission are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take...
End of Year - 10/23/2019
With the end of 2019 fast approaching, the new 2020 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
When certain components (fuel rail, fuel module, fuel line) are shipped new to the dealer they are not considered hazardous goods and as a result the box may not be marked. When returning replaced fuel system components that have come in contact...
Service Video - 03/27/2019
... providing the customer with an actual image of the failed or failing component on their vehicle. In turn, the customer can quickly respond to the photo or video that was embedded in a text message. ...
Suspected Tampering or Modifications - 03/27/2019
... The District Manager of Aftersales (DMA) must be notified when tampering and/or non-GM vehicle modifications are suspected as the root cause for the customer concern....
Emissions Coverage - 03/27/2019
... Warranty) is applicable to select California Emission related components and is only valid on vehicles registered in a California Emissions state. State eligibility varies by model year. Coverage code E2 (Emission Select Component Limited Warranty) applies...
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... repair, that is still addressing the customer’s original concern, needs to be written as a new line on the job card. The line added is considered a continuation that is addressing the customer’s original concern. As an example, a customer...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Technical Service Bulletins - 07/30/2019
... repairs associated with this condition. Update: Since the August edition of the Warranty News went to print, Technical Service Bulletins 18-NA-355 and 19-NA-121 have both been revised to increase the labor time from 0.7 hours to 1.1 hours to perform...
Data Analysis - 06/26/2019
... selection by the warranty administrator, a two-line claim handled on one line, or possibly a new model year product issue. While report analysis takes time and effort, a significant amount of information is available on the dealership’s warranty...
Navigation SD Cards - 04/22/2019
... icon on the radio display. Navigation SD cards are VIN specific and should not be removed from the vehicle....
Takata Air Bag - 05/29/2019
... largest and most complex safety recalls in US history. The recall involves more than 41.6 million vehicles in the United States. It covers replacement of the frontal air bags, that were made by parts supplier Takata. Some of the affected air bags could...
Reject of the Month - 12/02/2019
... team with the tools to resolve most reprogramming and WCC errors. The July edition of the Warranty News provides several helpful tips when encountering an SPS WCC error, including 850, 851, and 852. Safety recall N192268490 Increased Brake Pedal Effort...
Website Providers - 12/02/2019
GM is adding three new DMS providers to their preferred roster. CDK Global will be joined by Dealer.com, Dealer Inspire, and Dealer On. Each provider has the capacity, experience and expertise to offer the level of service that the dealer requires.
Key Codes - 12/02/2019
... Partner Security Coordinator at the dealership. Each KeyCode Access site user must be certain of vehicle ownership, if in doubt do not provide key code information. Key code request must never be received or provided via a fax or internet. &nbs...
Reject of the Month - 01/03/2020
... rejects, but due to the recent release of Mail Out Reviews, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Variable Diagnostic Time: The actual amount of variable...
Maximum Rental Days - 12/02/2019
Dealers should check their state legislation to determine the maximum number of days a vehicle can be on loan and remain covered by insurance. Some states have a maximum of only 10 days, while many states have a 30-day maximum. The CTP program maximu...
Policy Evaluation Tool - Clarification - 10/23/2019
... with the Policy Evaluation Tool article that was featured in the October edition of the Warranty News. We apologize for the confusion and thank you for bringing it to our attention. After reviewing the article and the source documents, we agree - it...
Warranty Blocks - 09/24/2019
... part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked warranty....
Sierra AT4 - 09/24/2019
The Sierra AT4 edition appeals to a new group of buyers; customers that are on average eight years younger than typical Denali buyers. The Sierra AT4 is an understated, matte-accented truck that’s a departure from the Denali edition. The AT4 trim...
Detroit Auto Show - 09/24/2019
The home of the Detroit Auto Show has a new name - the TCF Center. TCF Bank bought the 22-year naming rights to the convention hall for $33 million. The deal also removed the Cobo name from the building, named after the 1950’s Detroit mayor, Albert...
Key Codes - 10/23/2019
... information is treated with care. Keycode requests must be accompanied by a valid picture ID and vehicle registration to verify owner name and VIN. ...
Paint Blend Time - 10/23/2019
... claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a dealer supplied genuine GM part, including paint repairs that are sublet, and enter the part number with the paint labor...
Rearview Visibility - 08/27/2019
... market for advanced driver-assistance systems has fixed the role of cameras in current and future vehicles. Global supplier, Magna, was one of the first to provide cameras for automotive visions systems, with a contract in 2007 for 350,000 units. The...
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
10-Speed Auto Transmission - 07/30/2019
The 10L80 and 10L90 automatic transmission are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take...
End of Year - 10/23/2019
With the end of 2019 fast approaching, the new 2020 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Pre-Repair Authorization - 09/24/2019
... the service team with information on when and how to submit a PRA and detail on how to use the new Certified Service Mobile Toolbox (CSMT) app. The app must be used to process PRA requests. The free app can be downloaded and used by any member of the...
FAST Portal - 08/27/2019
... The site provides links to videos, articles, and other resources that can help those that are new to the business and also those that just want to brush up on their skills. FAST is available within the App Center....
Educating the Team - 08/27/2019
On a fairly routine basis we are challenged with policy and bulletin updates/revisions, as well as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance....
Flushing Services - 03/27/2020
... and to remove the approved transmission flushing tool section. If GM determines that a specific vehicle requires a supplemental service, an Authorized Service Document will be issued with a detailed service procedure....
Transportation Claim Photo Requirements - 03/27/2020
... attached to the electronic transaction: A photo of the VIN from either the window sticker or the vehicle VIN tag on the vehicle. A 3/4 shot (i.e. front to rear) to identify the vehicle and general damage location. Be sure to submit only clear photos...
Temporary Policy Revisions - 03/27/2020
... the Policies and Procedures Manuals that have been the focus of the April edition of the Warranty News. With all of the recent changes/updates that have taken place, there are a few policies that were previously put on a temporary hold and to date, remain...
The Center of Learning Gateway - 05/28/2020
The CoL Gateway was launched in early May and offers the latest announcements, hot topics, new product overviews and highlights of ongoing programs and initiatives. This central location will help you avoid having to search through multiple sites to find...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
Video - 04/29/2020
Highly detailed, narrated videos can help customers see what needs to be replaced or fixed on their vehicles. Dealerships are using the multimedia to increase repair approvals, avoid potential litigation, and enable house calls during the pandemic.
Express Service Kiosks - 04/29/2020
... schedule a ride from a ride-hail service, pay an invoice and/or choose a time to pick their vehicle up. ...
Hummer EV - 02/27/2020
GM has announced that it’s bringing back the Hummer as a zero emission vehicle, with production set to begin next year. The Hummer EV pickup will have a 0 to 60 mph time of 3 seconds, 1,000 hp and 11,500 pound-feet of torque. It will be the strongest...
Accessories and Specialty Parts - 01/28/2020
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
Reminder: Option C Labor Rate Increased - 01/03/2020
On January 1, 2020, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Courtesy Transportation: - 01/03/2020
... transportation on the job card. The type provided must also be noted (e.g. shuttle, rental vehicle). Courtesy transportation is not considered to be an add-on repair to the job card. Policies and Procedures Article 3.2.16. ...
LTG Frequently Asked Questions - 09/22/2020
A new FAQ section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair time studies and Pre-Delivery...
Customer Reimbursement - 09/22/2020
... for their records. All customer reimbursements are to be made to the person who owns or leases the vehicle at the time of the repair, or the person who incurred the expense, if different. Document the reimbursement check number on the job card. The dealer...
Courtesy Transportation - 10/27/2020
The maximum vehicle rental reimbursement period is 7 days. Rentals in excess of 7 days require pre-authorization via the Dealer Empowerment Portal prior to transaction submission. Pre-authorization requests must be submitted by day 8 of the rental, with...
The Cadillac Lyriq - 09/22/2020
The premium luxury SUV, the Lyriq, is scheduled to be in showrooms by late 2022. The new EV will be available in rear-wheel drive and all-wheel drive. The brand will also be equipped with a range of more than 300 miles, an augmented reality head-up display,...
The UAW - 09/22/2020
The UAW is moving past the auto industry, now breaking into a new industry, postdoctoral researchers from Columbia University. The Detroit based union known for fighting to protect pay and benefits of hourly factory workers employed by Ford, General Motors,...
Takata Air Bag - 10/27/2020
... is available to approximately 97,000 owners affected by the safety recall. Owners that have their vehicles repaired between October 1, 2020 and February 28, 2021 can redeem their offer online at www.takatarepair.com/50....
Option C Labor Rate - 12/29/2020
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
NADA 2021 - 11/25/2020
... opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted for a virtual show. The show is scheduled for...
End of Year - 10/27/2020
With the end of 2020 fast approaching, the new 2021 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Car-Free Buick - 08/25/2020
... SUV’s and crossovers. It is anticipated that in 2023 there will be a shift toward electric vehicles, with a mid-size crossover and two SUV’s. The Encore is currently Buick’s best seller and is scheduled to get an update in 2023 and...
Pick-up/Delivery - 07/30/2020
Dealerships that are offering vehicle pick-up and delivery for service visits are seeing increased customer satisfaction, higher retention rates, bigger profits from higher dollar repair orders, more technician labor hours sold, and smoother and more...
... the service team with information on when and how to submit a PRA and detail on how to use the new Certified Service Mobile Toolbox (CSMT) app. The app must be used to process PRA requests. The free app can be downloaded and used by any member of the...
FAST Portal - 08/27/2019
... The site provides links to videos, articles, and other resources that can help those that are new to the business and also those that just want to brush up on their skills. FAST is available within the App Center....
Educating the Team - 08/27/2019
On a fairly routine basis we are challenged with policy and bulletin updates/revisions, as well as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance....
Flushing Services - 03/27/2020
... and to remove the approved transmission flushing tool section. If GM determines that a specific vehicle requires a supplemental service, an Authorized Service Document will be issued with a detailed service procedure....
Transportation Claim Photo Requirements - 03/27/2020
... attached to the electronic transaction: A photo of the VIN from either the window sticker or the vehicle VIN tag on the vehicle. A 3/4 shot (i.e. front to rear) to identify the vehicle and general damage location. Be sure to submit only clear photos...
Temporary Policy Revisions - 03/27/2020
... the Policies and Procedures Manuals that have been the focus of the April edition of the Warranty News. With all of the recent changes/updates that have taken place, there are a few policies that were previously put on a temporary hold and to date, remain...
The Center of Learning Gateway - 05/28/2020
The CoL Gateway was launched in early May and offers the latest announcements, hot topics, new product overviews and highlights of ongoing programs and initiatives. This central location will help you avoid having to search through multiple sites to find...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
Video - 04/29/2020
Highly detailed, narrated videos can help customers see what needs to be replaced or fixed on their vehicles. Dealerships are using the multimedia to increase repair approvals, avoid potential litigation, and enable house calls during the pandemic.
Express Service Kiosks - 04/29/2020
... schedule a ride from a ride-hail service, pay an invoice and/or choose a time to pick their vehicle up. ...
Hummer EV - 02/27/2020
GM has announced that it’s bringing back the Hummer as a zero emission vehicle, with production set to begin next year. The Hummer EV pickup will have a 0 to 60 mph time of 3 seconds, 1,000 hp and 11,500 pound-feet of torque. It will be the strongest...
Accessories and Specialty Parts - 01/28/2020
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
Reminder: Option C Labor Rate Increased - 01/03/2020
On January 1, 2020, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Courtesy Transportation: - 01/03/2020
... transportation on the job card. The type provided must also be noted (e.g. shuttle, rental vehicle). Courtesy transportation is not considered to be an add-on repair to the job card. Policies and Procedures Article 3.2.16. ...
LTG Frequently Asked Questions - 09/22/2020
A new FAQ section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair time studies and Pre-Delivery...
Customer Reimbursement - 09/22/2020
... for their records. All customer reimbursements are to be made to the person who owns or leases the vehicle at the time of the repair, or the person who incurred the expense, if different. Document the reimbursement check number on the job card. The dealer...
Courtesy Transportation - 10/27/2020
The maximum vehicle rental reimbursement period is 7 days. Rentals in excess of 7 days require pre-authorization via the Dealer Empowerment Portal prior to transaction submission. Pre-authorization requests must be submitted by day 8 of the rental, with...
The Cadillac Lyriq - 09/22/2020
The premium luxury SUV, the Lyriq, is scheduled to be in showrooms by late 2022. The new EV will be available in rear-wheel drive and all-wheel drive. The brand will also be equipped with a range of more than 300 miles, an augmented reality head-up display,...
The UAW - 09/22/2020
The UAW is moving past the auto industry, now breaking into a new industry, postdoctoral researchers from Columbia University. The Detroit based union known for fighting to protect pay and benefits of hourly factory workers employed by Ford, General Motors,...
Takata Air Bag - 10/27/2020
... is available to approximately 97,000 owners affected by the safety recall. Owners that have their vehicles repaired between October 1, 2020 and February 28, 2021 can redeem their offer online at www.takatarepair.com/50....
Option C Labor Rate - 12/29/2020
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
NADA 2021 - 11/25/2020
... opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted for a virtual show. The show is scheduled for...
End of Year - 10/27/2020
With the end of 2020 fast approaching, the new 2021 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Car-Free Buick - 08/25/2020
... SUV’s and crossovers. It is anticipated that in 2023 there will be a shift toward electric vehicles, with a mid-size crossover and two SUV’s. The Encore is currently Buick’s best seller and is scheduled to get an update in 2023 and...
Pick-up/Delivery - 07/30/2020
Dealerships that are offering vehicle pick-up and delivery for service visits are seeing increased customer satisfaction, higher retention rates, bigger profits from higher dollar repair orders, more technician labor hours sold, and smoother and more...
Administrative Allowance - 06/23/2020
... will debit the previous transaction internally and the service agent will be reimbursed the new dollar amount for the transaction. Also, packaging costs for things like boxes, tape or other shipping materials, when applicable, may be reimbursed in the...
Electric Delivery Van - 06/23/2020
... its Detroit-Hamtramck plant. The plant is in the process of being converted into a fully electric vehicle assembly plan, after the last Chevrolet Impala rolled off of the line earlier this year. ...
Serial Numbers - 04/23/2018
... code must be entered in the Flush Code field of the transaction with the serial number of the new assembly entered in the Serial Number field and the serial number of the failed assembly in the Correction field of the transaction. ...
Product Assistance Claim - 04/23/2018
... Customer Experience Contact Center is responsible for cases where the customer alleges that a vehicle defect resulted in injury or damage. All PAC cases are thoroughly reviewed during the investigation process to determine if there is any indication...
Buick Envision - 04/23/2018
Starting with the 2019 model year, Buick vehicles will no longer have the brand’s name badge in North America. The first model with the change is the 2019 Buick Envision. Buick states the reason for dropping the Buick is consistency across market...
2019 Sierra - 04/23/2018
... pounds compared to the current model. The high-end SLT and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT...
Electrified Road - 05/22/2018
An electrified road in Sweden is the first in the world that charges vehicles as they drive. The technology could potentially help cut the high cost of electric cars. The Sweden project, named eRoadArlanda, is government funded and cost approximately...
Virtual Reality - 05/22/2018
... provides the customer with the visual quality, convincing them that they are actually in the vehicle....
Buick Envision - 03/26/2018
... crossover. The 2019 edition is being refreshed with an updated grille with a winged emblem and new available LED headlights. The rear hatch and taillights have been redesigned and the dual exhaust will be rectangular versus rounded. The 2019 edition...
Non-GM Engine Calibrations - 03/26/2018
... 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in situations that justify the use of the labor operation....
Chevrolet Blazer - 07/23/2018
... a 5-seat layout, and is sized between the compact Equinox and the large Traverse. The striking new design is said to be "Gorgeous" with a hint of "Camaro DNA". ...
Maintenance Service Rejects - 07/23/2018
... Other rejects that happen that are associated with the maintenance services include: Error 903: Vehicle not compatible with Labour Code. (LTG Pub) Error 080: The Transaction Total 50.00 exceeds the total allowed for labour code 0600723. Error 903 happens...
Product Quality Center - 07/23/2018
... Case Management system. After logging in, go to the Technical Assistance tab and click on the new PQC Case button to complete and save the form....
Coolant and Recall 18138 - 06/25/2018
... Update 18138 for a low coolant condition in 2017-2018 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant: $6.44...
Ignition Switch Recall - 06/25/2018
... cars that GM believes exist outside a junk yard have been repaired globally, as have 96% of those vehicles in the US. GM employees are still trying to track down the approximately 170,000 holdouts, to meet the 100% repair rate goal. ...
OE Batteries - 06/25/2018
... within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Super Cruise - 06/25/2018
... are entered in the comments field of the transaction. The recall affects certain 2018 Cadillac CT6 vehicles equipped with Super Cruise....
Top 10 Warranty Deviations (That Can Lead to a Chargeback) - 06/25/2018
... job card required information. The job card must be accurately filled out including: The date the vehicle was received at the dealership The complete VIN Odometer reading taken from the vehicle Vehicle in-service date - the date must be the correct...
Customer Concern Not Duplicated - 06/25/2018
... with a customer originated concern. They cannot be used on the dealers’ stock vehicles, new or used Customer concerns that may be addressed by service management without the involvement of a skilled technician are not eligible for CCND reimbursement. Technicians...
Authorization Updates - 01/21/2019
... time approval is now only required with transactions that involve two or more hours of ST. New additions to the Claim Pre-Approval Request, and similarly on the Authorization Matrix, are policy decisions on a buyback vehicle, and CPO repairs involving...
Option C Labor Rate - 12/19/2018
On January 1, 2019, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
CAC & PET - 12/19/2018
... the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case. ...
High Frequency Labor Operations - 11/29/2018
... may have 40 battery replacements on this three-month report and the excess is 10. Since 2016 and newer batteries all require GM authorization, where the Midtronics test code is verified before the claim is paid, this dealership truly had 40 defective...
Signatures - 10/23/2018
... This practice promotes customer satisfaction and the service team’s efforts to fix the vehicle right the first time. Advisors that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore,...
Headlights - 11/29/2018
... the change would allow automakers to install and enable adaptive driving beam headlights on new cars sold in the US. Adaptive beam headlights make it possible to drive with high beams on without having to worry about blinding other motorists....
... will debit the previous transaction internally and the service agent will be reimbursed the new dollar amount for the transaction. Also, packaging costs for things like boxes, tape or other shipping materials, when applicable, may be reimbursed in the...
Electric Delivery Van - 06/23/2020
... its Detroit-Hamtramck plant. The plant is in the process of being converted into a fully electric vehicle assembly plan, after the last Chevrolet Impala rolled off of the line earlier this year. ...
Serial Numbers - 04/23/2018
... code must be entered in the Flush Code field of the transaction with the serial number of the new assembly entered in the Serial Number field and the serial number of the failed assembly in the Correction field of the transaction. ...
Product Assistance Claim - 04/23/2018
... Customer Experience Contact Center is responsible for cases where the customer alleges that a vehicle defect resulted in injury or damage. All PAC cases are thoroughly reviewed during the investigation process to determine if there is any indication...
Buick Envision - 04/23/2018
Starting with the 2019 model year, Buick vehicles will no longer have the brand’s name badge in North America. The first model with the change is the 2019 Buick Envision. Buick states the reason for dropping the Buick is consistency across market...
2019 Sierra - 04/23/2018
... pounds compared to the current model. The high-end SLT and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT...
Electrified Road - 05/22/2018
An electrified road in Sweden is the first in the world that charges vehicles as they drive. The technology could potentially help cut the high cost of electric cars. The Sweden project, named eRoadArlanda, is government funded and cost approximately...
Virtual Reality - 05/22/2018
... provides the customer with the visual quality, convincing them that they are actually in the vehicle....
Buick Envision - 03/26/2018
... crossover. The 2019 edition is being refreshed with an updated grille with a winged emblem and new available LED headlights. The rear hatch and taillights have been redesigned and the dual exhaust will be rectangular versus rounded. The 2019 edition...
Non-GM Engine Calibrations - 03/26/2018
... 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in situations that justify the use of the labor operation....
Chevrolet Blazer - 07/23/2018
... a 5-seat layout, and is sized between the compact Equinox and the large Traverse. The striking new design is said to be "Gorgeous" with a hint of "Camaro DNA". ...
Maintenance Service Rejects - 07/23/2018
... Other rejects that happen that are associated with the maintenance services include: Error 903: Vehicle not compatible with Labour Code. (LTG Pub) Error 080: The Transaction Total 50.00 exceeds the total allowed for labour code 0600723. Error 903 happens...
Product Quality Center - 07/23/2018
... Case Management system. After logging in, go to the Technical Assistance tab and click on the new PQC Case button to complete and save the form....
Coolant and Recall 18138 - 06/25/2018
... Update 18138 for a low coolant condition in 2017-2018 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant: $6.44...
Ignition Switch Recall - 06/25/2018
... cars that GM believes exist outside a junk yard have been repaired globally, as have 96% of those vehicles in the US. GM employees are still trying to track down the approximately 170,000 holdouts, to meet the 100% repair rate goal. ...
OE Batteries - 06/25/2018
... within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Super Cruise - 06/25/2018
... are entered in the comments field of the transaction. The recall affects certain 2018 Cadillac CT6 vehicles equipped with Super Cruise....
Top 10 Warranty Deviations (That Can Lead to a Chargeback) - 06/25/2018
... job card required information. The job card must be accurately filled out including: The date the vehicle was received at the dealership The complete VIN Odometer reading taken from the vehicle Vehicle in-service date - the date must be the correct...
Customer Concern Not Duplicated - 06/25/2018
... with a customer originated concern. They cannot be used on the dealers’ stock vehicles, new or used Customer concerns that may be addressed by service management without the involvement of a skilled technician are not eligible for CCND reimbursement. Technicians...
Authorization Updates - 01/21/2019
... time approval is now only required with transactions that involve two or more hours of ST. New additions to the Claim Pre-Approval Request, and similarly on the Authorization Matrix, are policy decisions on a buyback vehicle, and CPO repairs involving...
Option C Labor Rate - 12/19/2018
On January 1, 2019, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
CAC & PET - 12/19/2018
... the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case. ...
High Frequency Labor Operations - 11/29/2018
... may have 40 battery replacements on this three-month report and the excess is 10. Since 2016 and newer batteries all require GM authorization, where the Midtronics test code is verified before the claim is paid, this dealership truly had 40 defective...
Signatures - 10/23/2018
... This practice promotes customer satisfaction and the service team’s efforts to fix the vehicle right the first time. Advisors that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore,...
Headlights - 11/29/2018
... the change would allow automakers to install and enable adaptive driving beam headlights on new cars sold in the US. Adaptive beam headlights make it possible to drive with high beams on without having to worry about blinding other motorists....
Warranty Claim Code - 09/25/2018
... and possibly debited. The warranty claim code is system generated and is unique to the module and vehicle being programmed. ...
Not Retrievable WCC - 09/25/2018
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin.
Presidential Limousine - 10/24/2018
The latest version of the armored US presidential limousine known as “The Beast” made its debut in New York City in late September. The limo has run-flat tires, bulletproof glass, and a completely sealed interior to ward off a chemical attack,...
Fastener Specs - 10/24/2018
... detail on whether or not the fastener is reusable or if it must be discarded and replaced with new after removal. ...
Chevrolet Colorado ZH2 - 10/24/2018
GM’s new military defense unit, GM Defense LLC, is up and running. GM made the decision about a year ago to resurrect it after selling its previous defense unit in 2003. The unit is expected to initially focus on military and aerospace applications...
End of Year Claims Clean-Up - 10/24/2018
With the end of 2018 fast approaching, the new 2019 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Dealer empowerment program - 10/24/2018
... are associated with the dealer empowerment program. Customer Enthusiasm: A designation for those vehicle repairs that are within the time and mileage of the applicable warranty coverage that are not the result of a covered defect in materials or workmanship....
Takata Air Bag - 08/20/2018
... Rate Improvement Program is designed to encourage dealers to actively follow up with affected vehicle owners and assist them with scheduling a service appointment to have the recall performed as quickly as possible....
Cadillac First Maintenance Visit - 08/20/2018
Beginning with the 2019 model year, new Cadillac vehicles will no longer receive Cadillac Premium Care Maintenance. Instead, the models will come with one maintenance visit during the first year of ownership. The visit will include an oil change, tire...
Alexa - 08/20/2018
... Kit, providing developers with a way to integrate all of Alexa’s primary functions into in-vehicle infotainment systems. The kit will host auto-specific features as well as include basic Alexa functionality....
Debits - 06/19/2017
... the use of courtesy transportation if the component being serviced is within the terms of the New Vehicle Limited Warranty, including Bumper-to-Bumper and Powertrain. To date, the debits have only accounted for the rental expense on the job card...
Buick Avenir - 05/22/2017
The new Avenir subbrand first began arriving in dealerships in September, with the arrival of the redesigned Buick Enclave crossover. The subbrand adds a bolder grille, flashier wheels, and a plusher interior that is purified with a cabin-air ionizer....
Customer Authorization Unavailable - 05/22/2017
Service management authorization and signature is required prior to performing repair work on service agent owned vehicles except for ZFAT and ZPDI transaction type services, which are excluded from the requirement. Bulletin 04-00-89-015O.
Job Card Check List - 05/22/2017
... detailed information. Must be sure to get the customer’s signature before work begins on the vehicle. If they fail to do so, service management must sign, date, time, and explain before any work on the vehicle begins. The vehicle history...
Repeat Repairs - 04/17/2017
The repair or a related repair was previously performed on the vehicle (GWM User Manual). Management must authorize repeat repairs with authorization code R prior to work being performed. Authorization code R must not be used when repeat repairs/shop...
Vibration Analysis - 06/19/2017
... SUV’s, including 2015-2017 Cadillac Escalade, Chevrolet Suburban and Tahoe, and GMC Yukon vehicles. The bulletin also provides recommendations for proper diagnosis, correction, and repair verification. There are several unique labor operations...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
... is ordered and later replaced. Since the original job card has been closed (as it should) a new job card is opened to replace the trim piece. When it comes to submitting the warranty transaction for the damaged trim piece, many assume the correct...
Chevrolet Bolt - 06/19/2017
The Bolt, an extended range, plug-in electric vehicle, is currently available in 16 states. Factory deliveries began in California and Oregon in December. Dealers in Illinois, Florida, Pennsylvania, Arizona, and Texas are scheduled for deliveries in June,...
Charitable Giving - 06/19/2017
... to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, advancing education in STEM areas, and to increase high school graduation rates. This change in charitable giving includes the elimination of...
Courtesy Transportation - 08/22/2017
... the use of courtesy transportation if the component being serviced is within the terms of the New Vehicle Limited Warranty, including Bumper-to-Bumper, Powertrain, and Hybrid. ...
Reject of the Month - Missing Documentation - 08/22/2017
... image of the Programming Result screen, or simply getting the screen shot before moving on to a new task. Transactions that are submitted without the required attachment are subject to debit. Technicians should be familiar with printing and/or...
Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...
Cadillac Fly and Drive - 07/25/2017
... powered short distance aviation company, to provide complimentary summer Friday commutes for eight New Yorkers from Manhattan to the Hamptons. The Cadillac Fly and Drive complimentary flight will post randomly each week from early July through late August,...
Important Documents - Bulletins - 10/24/2017
... desk. As the documents are updated, the predecessor is archived from the resource folder and the new document is added. These tools, in their most up to date format, are referred to daily, providing support, clarification, and resolution. Not...
Bluetooth Warranty - 09/27/2017
... within Global Message GCUS-9-4663 for help identifying the correct operation based on the vehicle’s infotainment system. ...
... and possibly debited. The warranty claim code is system generated and is unique to the module and vehicle being programmed. ...
Not Retrievable WCC - 09/25/2018
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin.
Presidential Limousine - 10/24/2018
The latest version of the armored US presidential limousine known as “The Beast” made its debut in New York City in late September. The limo has run-flat tires, bulletproof glass, and a completely sealed interior to ward off a chemical attack,...
Fastener Specs - 10/24/2018
... detail on whether or not the fastener is reusable or if it must be discarded and replaced with new after removal. ...
Chevrolet Colorado ZH2 - 10/24/2018
GM’s new military defense unit, GM Defense LLC, is up and running. GM made the decision about a year ago to resurrect it after selling its previous defense unit in 2003. The unit is expected to initially focus on military and aerospace applications...
End of Year Claims Clean-Up - 10/24/2018
With the end of 2018 fast approaching, the new 2019 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Dealer empowerment program - 10/24/2018
... are associated with the dealer empowerment program. Customer Enthusiasm: A designation for those vehicle repairs that are within the time and mileage of the applicable warranty coverage that are not the result of a covered defect in materials or workmanship....
Takata Air Bag - 08/20/2018
... Rate Improvement Program is designed to encourage dealers to actively follow up with affected vehicle owners and assist them with scheduling a service appointment to have the recall performed as quickly as possible....
Cadillac First Maintenance Visit - 08/20/2018
Beginning with the 2019 model year, new Cadillac vehicles will no longer receive Cadillac Premium Care Maintenance. Instead, the models will come with one maintenance visit during the first year of ownership. The visit will include an oil change, tire...
Alexa - 08/20/2018
... Kit, providing developers with a way to integrate all of Alexa’s primary functions into in-vehicle infotainment systems. The kit will host auto-specific features as well as include basic Alexa functionality....
Debits - 06/19/2017
... the use of courtesy transportation if the component being serviced is within the terms of the New Vehicle Limited Warranty, including Bumper-to-Bumper and Powertrain. To date, the debits have only accounted for the rental expense on the job card...
Buick Avenir - 05/22/2017
The new Avenir subbrand first began arriving in dealerships in September, with the arrival of the redesigned Buick Enclave crossover. The subbrand adds a bolder grille, flashier wheels, and a plusher interior that is purified with a cabin-air ionizer....
Customer Authorization Unavailable - 05/22/2017
Service management authorization and signature is required prior to performing repair work on service agent owned vehicles except for ZFAT and ZPDI transaction type services, which are excluded from the requirement. Bulletin 04-00-89-015O.
Job Card Check List - 05/22/2017
... detailed information. Must be sure to get the customer’s signature before work begins on the vehicle. If they fail to do so, service management must sign, date, time, and explain before any work on the vehicle begins. The vehicle history...
Repeat Repairs - 04/17/2017
The repair or a related repair was previously performed on the vehicle (GWM User Manual). Management must authorize repeat repairs with authorization code R prior to work being performed. Authorization code R must not be used when repeat repairs/shop...
Vibration Analysis - 06/19/2017
... SUV’s, including 2015-2017 Cadillac Escalade, Chevrolet Suburban and Tahoe, and GMC Yukon vehicles. The bulletin also provides recommendations for proper diagnosis, correction, and repair verification. There are several unique labor operations...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
... is ordered and later replaced. Since the original job card has been closed (as it should) a new job card is opened to replace the trim piece. When it comes to submitting the warranty transaction for the damaged trim piece, many assume the correct...
Chevrolet Bolt - 06/19/2017
The Bolt, an extended range, plug-in electric vehicle, is currently available in 16 states. Factory deliveries began in California and Oregon in December. Dealers in Illinois, Florida, Pennsylvania, Arizona, and Texas are scheduled for deliveries in June,...
Charitable Giving - 06/19/2017
... to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, advancing education in STEM areas, and to increase high school graduation rates. This change in charitable giving includes the elimination of...
Courtesy Transportation - 08/22/2017
... the use of courtesy transportation if the component being serviced is within the terms of the New Vehicle Limited Warranty, including Bumper-to-Bumper, Powertrain, and Hybrid. ...
Reject of the Month - Missing Documentation - 08/22/2017
... image of the Programming Result screen, or simply getting the screen shot before moving on to a new task. Transactions that are submitted without the required attachment are subject to debit. Technicians should be familiar with printing and/or...
Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...
Cadillac Fly and Drive - 07/25/2017
... powered short distance aviation company, to provide complimentary summer Friday commutes for eight New Yorkers from Manhattan to the Hamptons. The Cadillac Fly and Drive complimentary flight will post randomly each week from early July through late August,...
Important Documents - Bulletins - 10/24/2017
... desk. As the documents are updated, the predecessor is archived from the resource folder and the new document is added. These tools, in their most up to date format, are referred to daily, providing support, clarification, and resolution. Not...
Bluetooth Warranty - 09/27/2017
... within Global Message GCUS-9-4663 for help identifying the correct operation based on the vehicle’s infotainment system. ...
From the Forum - CSI Survey - 09/27/2017
... is reported or a warranty claim is paid. If the customer receiving the survey no longer owns the vehicle, the data will not be counted. Customers are not able to complete surveys that are beyond 30 days of mail out. Interested in learning more about...
2019 Trucks - 01/22/2018
... as enhanced aerodynamics to improve fuel economy and competitiveness with the F150 and Ram. The new Silverado and Sierra are anticipated to start production in late 2018. ...
PQC Requirements - 01/22/2018
... replacement, including component diagnosis, Cost Comparison Worksheet, and validation that the vehicle has factory calibrations. This information must be included with a copy of the job card if the component is required to be returned to the WPC....
Marketplace App - 02/20/2018
GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
Odometer Less Than Previously Reported - 02/20/2018
Service Agent Self-Authorization Code M is necessary on a transaction when the actual odometer reading on a vehicle is less than the previously submitted and paid transaction. Authorization must be applied by service management prior to transaction submission...
Administrative Allowance - 10/23/2017
... Net/Administrative Allowance field if someone from the dealership transported the customer’s vehicle to and from the repair facility. Document that vehicle transport on the job card. Electronic Exchange - Exchange components are not billed out...
What is Customer Enthusiasm? - 12/21/2017
It’s natural to think that customer enthusiasm would mean offering warranty assistance to a customer whose vehicle is out of warranty, however, that is not the case. Customer enthusiasm is an empowerment resource that is intended to assist with...
Buick Enclave Avenir - 11/21/2017
GM is counting on the new Enclave sub-brand, the Avenir, to boost its retail performance, much like Denali has for GMC. The Avenir is arriving in U.S. dealerships as the top trim level of the redesigned 2018 Buick Enclave. The Avenir, means “future”...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... Evaluation Tool,” that appears on page 3 in the October 2017 edition of the Warranty News incorrectly stated that one PET is completed for the entire job card, regardless of the number of transaction lines. That is not the case. When there...
Autonomous Bolt - 01/23/2017
... These are conditions that could pose significant challenges to sensors and cameras that allow the vehicles to operate on their own. ...
Recall Completion Reminder - 02/17/2017
Reporting a vehicle sale prior to completion of a required safety or noncompliance recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a...
Compliance - 03/21/2017
... Cooler Flush and Flow Test: All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include time to flow check and flush the transmission oil cooler system. In vehicle...
Stop Leak - 03/21/2017
... installs a stop leak product or any type of additive to the cooling systems the cost to repair the vehicle will be the responsibility of the customer or dealership.” Reference Bulletin 15-06-123-001...
More on Add On Repairs - 03/21/2017
... management must sign, date, and time their approval before the technician begins working on the vehicle....
Diagnostic Voucher - 03/21/2017
... transition took place on March 13, 2017. The use of Up-Front Towing Coverage and Short Term Rental Vehicle Reimbursement Coverage tools continue to be used by CAC Tier 1 advisors. Previously issued Diagnostic Vouchers will continue to be honored until...
Part Return Process - 04/17/2017
... amount of R-1234yf used: subtract the amount recovered from the amount charged as listed on the Vehicle Data summary- For example: 0.600 kg charged – 0.350 kg recovered = 0.250 kg used x 1000 to convert to grams = 250 grams. 250 grams / 10 = 25...
Equinox Diesel Option - 10/26/2016
... continue to have an available diesel engine. Through September, approximately 3,200 diesel powered vehicles were sold in the US. Diesel powered light duty truck sales have slightly dropped this year by about 5%. ...
Suspected Tampering - 10/26/2016
... operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. The job card must document the facts supporting the condition and cause, and include any supporting documentation or photographs....
The Velite - 11/29/2016
... Auto Show in China. The concept is powered by a high-performance, plug-in hybrid electric vehicle powertrain. ...
Reject of the Month - 11/29/2016
... scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a second time, the vibration was still present. At that point the vehicle was sublet out to a tire store in a neighboring town to have the tires...
Transmission Flush Codes - 11/29/2016
When repairs involve the removal of the transmission from the vehicle to perform an internal repair or torque converter replacement, technicians are required to document on the shop copy of the job card the seven (or eight) alpha/numeric code from the...
Assembly Replacement Reminder - 07/28/2016
... Comparison Worksheet prior to transmission/transfer case/engine assembly replacements, prior to vehicle repair. The worksheet must be completed in its entirety, including labor, parts, and parts handling allowances. Retain the worksheet with the job...
Shared Transmission - 07/28/2016
... this previously unfathomable relationship a reality. The 2017 Camaro ZL1 is the first of eight vehicles slated to get GM's 10-speed Hydra-Matic Automatic Transmission. Some versions of the Mustang are expected to get the same transmission for 2018. Even...
Cadillac Premium Care Maintenance - 06/27/2016
The Cadillac Premium Care Maintenance Program has been updated for the 2017 model year. For MY17 vehicles, the program is being revised from 4 year/ 50,000 mile coverage to 3 year/36,000 mile coverage. This update excludes the 2017 XT5 which will continue...
... is reported or a warranty claim is paid. If the customer receiving the survey no longer owns the vehicle, the data will not be counted. Customers are not able to complete surveys that are beyond 30 days of mail out. Interested in learning more about...
2019 Trucks - 01/22/2018
... as enhanced aerodynamics to improve fuel economy and competitiveness with the F150 and Ram. The new Silverado and Sierra are anticipated to start production in late 2018. ...
PQC Requirements - 01/22/2018
... replacement, including component diagnosis, Cost Comparison Worksheet, and validation that the vehicle has factory calibrations. This information must be included with a copy of the job card if the component is required to be returned to the WPC....
Marketplace App - 02/20/2018
GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
Odometer Less Than Previously Reported - 02/20/2018
Service Agent Self-Authorization Code M is necessary on a transaction when the actual odometer reading on a vehicle is less than the previously submitted and paid transaction. Authorization must be applied by service management prior to transaction submission...
Administrative Allowance - 10/23/2017
... Net/Administrative Allowance field if someone from the dealership transported the customer’s vehicle to and from the repair facility. Document that vehicle transport on the job card. Electronic Exchange - Exchange components are not billed out...
What is Customer Enthusiasm? - 12/21/2017
It’s natural to think that customer enthusiasm would mean offering warranty assistance to a customer whose vehicle is out of warranty, however, that is not the case. Customer enthusiasm is an empowerment resource that is intended to assist with...
Buick Enclave Avenir - 11/21/2017
GM is counting on the new Enclave sub-brand, the Avenir, to boost its retail performance, much like Denali has for GMC. The Avenir is arriving in U.S. dealerships as the top trim level of the redesigned 2018 Buick Enclave. The Avenir, means “future”...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... Evaluation Tool,” that appears on page 3 in the October 2017 edition of the Warranty News incorrectly stated that one PET is completed for the entire job card, regardless of the number of transaction lines. That is not the case. When there...
Autonomous Bolt - 01/23/2017
... These are conditions that could pose significant challenges to sensors and cameras that allow the vehicles to operate on their own. ...
Recall Completion Reminder - 02/17/2017
Reporting a vehicle sale prior to completion of a required safety or noncompliance recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a...
Compliance - 03/21/2017
... Cooler Flush and Flow Test: All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include time to flow check and flush the transmission oil cooler system. In vehicle...
Stop Leak - 03/21/2017
... installs a stop leak product or any type of additive to the cooling systems the cost to repair the vehicle will be the responsibility of the customer or dealership.” Reference Bulletin 15-06-123-001...
More on Add On Repairs - 03/21/2017
... management must sign, date, and time their approval before the technician begins working on the vehicle....
Diagnostic Voucher - 03/21/2017
... transition took place on March 13, 2017. The use of Up-Front Towing Coverage and Short Term Rental Vehicle Reimbursement Coverage tools continue to be used by CAC Tier 1 advisors. Previously issued Diagnostic Vouchers will continue to be honored until...
Part Return Process - 04/17/2017
... amount of R-1234yf used: subtract the amount recovered from the amount charged as listed on the Vehicle Data summary- For example: 0.600 kg charged – 0.350 kg recovered = 0.250 kg used x 1000 to convert to grams = 250 grams. 250 grams / 10 = 25...
Equinox Diesel Option - 10/26/2016
... continue to have an available diesel engine. Through September, approximately 3,200 diesel powered vehicles were sold in the US. Diesel powered light duty truck sales have slightly dropped this year by about 5%. ...
Suspected Tampering - 10/26/2016
... operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. The job card must document the facts supporting the condition and cause, and include any supporting documentation or photographs....
The Velite - 11/29/2016
... Auto Show in China. The concept is powered by a high-performance, plug-in hybrid electric vehicle powertrain. ...
Reject of the Month - 11/29/2016
... scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a second time, the vibration was still present. At that point the vehicle was sublet out to a tire store in a neighboring town to have the tires...
Transmission Flush Codes - 11/29/2016
When repairs involve the removal of the transmission from the vehicle to perform an internal repair or torque converter replacement, technicians are required to document on the shop copy of the job card the seven (or eight) alpha/numeric code from the...
Assembly Replacement Reminder - 07/28/2016
... Comparison Worksheet prior to transmission/transfer case/engine assembly replacements, prior to vehicle repair. The worksheet must be completed in its entirety, including labor, parts, and parts handling allowances. Retain the worksheet with the job...
Shared Transmission - 07/28/2016
... this previously unfathomable relationship a reality. The 2017 Camaro ZL1 is the first of eight vehicles slated to get GM's 10-speed Hydra-Matic Automatic Transmission. Some versions of the Mustang are expected to get the same transmission for 2018. Even...
Cadillac Premium Care Maintenance - 06/27/2016
The Cadillac Premium Care Maintenance Program has been updated for the 2017 model year. For MY17 vehicles, the program is being revised from 4 year/ 50,000 mile coverage to 3 year/36,000 mile coverage. This update excludes the 2017 XT5 which will continue...
Virtual Reality - 05/24/2016
... has developed an app that allows a user wearing a plastic headset to virtually sit inside a vehicle. The user can look around by turning his/her head and swiping a touchpad on the side of the viewer to, for example, change the seats from leather to ...
Buick Verano - 06/27/2016
... the current Verano through the 2017 model year. Buick anticipates that as much as 70% of its US vehicles sales will come from crossovers with the release of the Envision compact. The Verano debuted in late 2011 as a premium small sedan that was priced...
Debits, Battery, Transmission... - 10/26/2016
... codes will not include the letters I, O, Y, or Z. The printout must show that it was an out of vehicle test, stating that a battery replacement was required. Technicians must properly set up the test of the battery in the GR8, including the battery type...
Autonomous Test Fleet - 09/27/2016
... and drive, and also employ artificial intelligence inside and outside the car. Drive.ai is testing vehicles that are capable of using a variety of emojis, honks, and signs to communicate its intentions to nearby drivers and pedestrians. Drive.ai feels...
Incorrect TPM's Installed - 09/27/2016
Accessory (Limited Production Option-Dealer Installed) Wheels for 2017 Cadillac XT5 and GMC Acadia vehicles are shipped from the ADI with the Tire Pressure Monitors installed. The ADI is responsible for ensuring that the correct TPM's (XL8 - 433...
Slotted Service Keys - 09/27/2016
Certain Buick, Cadillac, Chevrolet, Oldsmobile, and Pontiac vehicles may have been involved in recalls 14172, 14299, 14350 for Unintended Ignition Key Rotation. As a result of the recall, the customer may have purchased additional ignition keys over the...
Automatic Transmission Fluid - 09/27/2016
... product will supersede ACDelco Dexron HP Automatic Transmission fluid. The part number for the new product will be 19353429 and will have a dealer price of $10.09/quart. ...
Field Action Information App - 08/23/2016
... Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports, and Dealer Performance Reports. ...
Tire Pressure Monitor - 09/27/2016
... it may be helpful to review bulletin 09-03-16-002 Dealership Service Consultant Procedure as Vehicle Comes into Service Drive for Tire Pressure Monitor System Message, Light and Customer Information with technicians and service advisors. The document...
2017 Chevrolet Corvette PDI - 08/23/2016
... effective on August 11. The times were updated in the LTG with the September 1, release. The new PDI base times are as follows: - Base 1.6 hours - Z06 (except CFV or CFZ) 2.4 hours - Z06 (CFV or CFZ) 2.6 hours - Grand Sport (except CFV or CFZ) 2.4...
Factory Pre-Owned Collection - 03/01/2016
The online portal where consumers can purchase used vehicles went live in early February. GM reports that almost 1,100 dealerships have agreed to participate, equating to about one in four dealers. Prior to the launch, GM tweaked the program in response...
Techline Data Service - 02/02/2016
... you will get an administrative message telling you it is ready to load and you will see a new "TDS" tab in TIS2Web. The TDS tab will have the button to launch the install. Only launch the installer on the PC you plan to use as your TDS storage machi...
Certified Elite - 02/02/2016
... earn points based on performance in several different categories, including the following:New Vehicle Customer RetentionService Training Standards - Q1 STS 100% or higher, Q2 STS 125% or higher, Q3 STS 150% or higher, and Q4 STS 200% or higher. 100 points...
Option C Labor Rate Increase - 01/11/2016
On January 1, 2016, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Recall Completion - 01/11/2016
US auto safety officials are working with major automakers to improve recall completion rates, prevent vehicle cyber-attacks, and spot defects earlier. The National Highway Traffic Safety Administration is working with 15 automakers, including GM, Ford,...
Stop Delivery - 04/28/2016
The Required Field Actions section of IVH provides specific documentation for vehicles that are involved in upcoming recalls with a Stop Delivery notice. The Service Consultant Dashboard also provides indication of the Stop Delivery Order in the Alerts...
Wipers Inoperative - 05/24/2016
... an issue with inoperative windshield wipers on some 2010-2016 Chevrolet Equinox and GMC Terrain vehicles. The issue may be caused by the wiper transmission linkage separating due to corrosion at the ball socket joints. If during inspection, the wiper...
Electronic Owner's Manual - 04/28/2016
... a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some have integrated the manual into the infotainment system. Electronic manuals are updatable and can be customized to...
Warranty Help! - 03/01/2016
... searches to find tailored results, review/print warranty help cards, and read articles from the newsletter archive. All of this and more is available on the jlwarranty Member's Area...
Parts Expediting - 04/08/2016
... to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional mark-up is allowed on parts expedite. The service agent is only reimbursed for the actual expense that occurred as a result of locally...
Paint Warranty Claims - 04/08/2016
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a genuine GM part, including paint repairs that are sublet, and enter the part with the paint labor operation. There is...
Accessory Power Outlet and Trailer Lighting Fuse Replacement: - 10/02/2015
... lighting systems are inoperative due to an open fuse, and a problem cannot be identified with the vehicle, it is reasonable to suspect that something the customer may have plugged in may have caused the fuse to open. For those cases that a defect in...
Air Conditioning Odor - 10/02/2015
Bulletin 99-01-39-004 addresses customer concerns with musty odors emitted from the HVAC system at vehicle start-up in hot, humid conditions. The cause of the issue may be condensate build-up on the evaporator core resulting in microbial growth...
Transportation Claim Submission Requirements - 07/29/2015
The new transportation damage claim requirements are now in effect for claims with a repair cost of $500 or more. The requirements are outlined in bulletin 15-00-89-002. Transactions that are received without the required photos are subject to reject...
Certified Elite - 07/29/2015
... attainment continues to require an above average performance in all criteria categories. New vehicle customer retention has increased to 69% or higher, repeat repair criteria has decreased to 1.3% or less, and the dealership field action closure...
... has developed an app that allows a user wearing a plastic headset to virtually sit inside a vehicle. The user can look around by turning his/her head and swiping a touchpad on the side of the viewer to, for example, change the seats from leather to ...
Buick Verano - 06/27/2016
... the current Verano through the 2017 model year. Buick anticipates that as much as 70% of its US vehicles sales will come from crossovers with the release of the Envision compact. The Verano debuted in late 2011 as a premium small sedan that was priced...
Debits, Battery, Transmission... - 10/26/2016
... codes will not include the letters I, O, Y, or Z. The printout must show that it was an out of vehicle test, stating that a battery replacement was required. Technicians must properly set up the test of the battery in the GR8, including the battery type...
Autonomous Test Fleet - 09/27/2016
... and drive, and also employ artificial intelligence inside and outside the car. Drive.ai is testing vehicles that are capable of using a variety of emojis, honks, and signs to communicate its intentions to nearby drivers and pedestrians. Drive.ai feels...
Incorrect TPM's Installed - 09/27/2016
Accessory (Limited Production Option-Dealer Installed) Wheels for 2017 Cadillac XT5 and GMC Acadia vehicles are shipped from the ADI with the Tire Pressure Monitors installed. The ADI is responsible for ensuring that the correct TPM's (XL8 - 433...
Slotted Service Keys - 09/27/2016
Certain Buick, Cadillac, Chevrolet, Oldsmobile, and Pontiac vehicles may have been involved in recalls 14172, 14299, 14350 for Unintended Ignition Key Rotation. As a result of the recall, the customer may have purchased additional ignition keys over the...
Automatic Transmission Fluid - 09/27/2016
... product will supersede ACDelco Dexron HP Automatic Transmission fluid. The part number for the new product will be 19353429 and will have a dealer price of $10.09/quart. ...
Field Action Information App - 08/23/2016
... Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports, and Dealer Performance Reports. ...
Tire Pressure Monitor - 09/27/2016
... it may be helpful to review bulletin 09-03-16-002 Dealership Service Consultant Procedure as Vehicle Comes into Service Drive for Tire Pressure Monitor System Message, Light and Customer Information with technicians and service advisors. The document...
2017 Chevrolet Corvette PDI - 08/23/2016
... effective on August 11. The times were updated in the LTG with the September 1, release. The new PDI base times are as follows: - Base 1.6 hours - Z06 (except CFV or CFZ) 2.4 hours - Z06 (CFV or CFZ) 2.6 hours - Grand Sport (except CFV or CFZ) 2.4...
Factory Pre-Owned Collection - 03/01/2016
The online portal where consumers can purchase used vehicles went live in early February. GM reports that almost 1,100 dealerships have agreed to participate, equating to about one in four dealers. Prior to the launch, GM tweaked the program in response...
Techline Data Service - 02/02/2016
... you will get an administrative message telling you it is ready to load and you will see a new "TDS" tab in TIS2Web. The TDS tab will have the button to launch the install. Only launch the installer on the PC you plan to use as your TDS storage machi...
Certified Elite - 02/02/2016
... earn points based on performance in several different categories, including the following:New Vehicle Customer RetentionService Training Standards - Q1 STS 100% or higher, Q2 STS 125% or higher, Q3 STS 150% or higher, and Q4 STS 200% or higher. 100 points...
Option C Labor Rate Increase - 01/11/2016
On January 1, 2016, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Recall Completion - 01/11/2016
US auto safety officials are working with major automakers to improve recall completion rates, prevent vehicle cyber-attacks, and spot defects earlier. The National Highway Traffic Safety Administration is working with 15 automakers, including GM, Ford,...
Stop Delivery - 04/28/2016
The Required Field Actions section of IVH provides specific documentation for vehicles that are involved in upcoming recalls with a Stop Delivery notice. The Service Consultant Dashboard also provides indication of the Stop Delivery Order in the Alerts...
Wipers Inoperative - 05/24/2016
... an issue with inoperative windshield wipers on some 2010-2016 Chevrolet Equinox and GMC Terrain vehicles. The issue may be caused by the wiper transmission linkage separating due to corrosion at the ball socket joints. If during inspection, the wiper...
Electronic Owner's Manual - 04/28/2016
... a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some have integrated the manual into the infotainment system. Electronic manuals are updatable and can be customized to...
Warranty Help! - 03/01/2016
... searches to find tailored results, review/print warranty help cards, and read articles from the newsletter archive. All of this and more is available on the jlwarranty Member's Area...
Parts Expediting - 04/08/2016
... to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional mark-up is allowed on parts expedite. The service agent is only reimbursed for the actual expense that occurred as a result of locally...
Paint Warranty Claims - 04/08/2016
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a genuine GM part, including paint repairs that are sublet, and enter the part with the paint labor operation. There is...
Accessory Power Outlet and Trailer Lighting Fuse Replacement: - 10/02/2015
... lighting systems are inoperative due to an open fuse, and a problem cannot be identified with the vehicle, it is reasonable to suspect that something the customer may have plugged in may have caused the fuse to open. For those cases that a defect in...
Air Conditioning Odor - 10/02/2015
Bulletin 99-01-39-004 addresses customer concerns with musty odors emitted from the HVAC system at vehicle start-up in hot, humid conditions. The cause of the issue may be condensate build-up on the evaporator core resulting in microbial growth...
Transportation Claim Submission Requirements - 07/29/2015
The new transportation damage claim requirements are now in effect for claims with a repair cost of $500 or more. The requirements are outlined in bulletin 15-00-89-002. Transactions that are received without the required photos are subject to reject...
Certified Elite - 07/29/2015
... attainment continues to require an above average performance in all criteria categories. New vehicle customer retention has increased to 69% or higher, repeat repair criteria has decreased to 1.3% or less, and the dealership field action closure...
Sublet Repairs - 07/29/2015
There are occasions when a dealership will make the decision to sublet certain vehicle repairs to another repair facility. If a dealership doesn't have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside...
Engine Misfire/Tick Noise, - 09/03/2015
Customers with certain 2014-2015 model year vehicles equipped with a 5.3L engine may comment on a malfunction indicator lamp on and/or engine misfire/tick noise. The issue may be a result of an active fuel management lifter that is mechanically collapsed...
Aluminum Body - 04/03/2014
... December, will be about 700 pounds lighter than the outgoing model. GM is not concerned about the new F-150, saying they are countering with redesigned mid-sized pickups. ...
2015 Trax - 05/09/2014
The 2015 Chevrolet Trax is expected to be arriving in dealerships in mid-December. The new model is built on the same platform as the Buick Encore and will use the same 1.4L, four-cylinder turbocharged engine. The Trax is currently sold in 60 markets...
Ignition Switch Recall Revision - 05/09/2014
... 14133A have been updated to include a 0.1 add time for modifying the ignition key on Saturn Ion vehicles. ...
Filing - 06/06/2014
... a bulletin as it is easier to review in paper form and have with them when actually repairing the vehicle, but it doesn't need to be attached to the job card. Rather, note the bulletin number that was referenced on the job card, including the update...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Engine Coolant - 08/05/2014
... July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities as well as to truckload quantities. ...
Recall Expense - 08/05/2014
... investment in a future of fewer safety defects, small recalls that affect fewer owners, and better vehicles that more consumers are interested in purchasing. ...
EPS Assist Recall 14117 - 08/05/2014
The technician must document the last 9 digits of the NEW steering shaft torque sensor on the job card. The serial number is located on the bottom of the caution label. The 9 digits must be entered when submitting the warranty transaction.
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... the program offered on those lifetime parts purchased prior to January 1st, 2013. The new LLPW program covers the part and labour for the first 12 months, but labor is the responsibility of the customer after 12 months. Additionally, the customer...
Achieving Elite - 01/28/2014
... Not sure of the upcoming standards? See the Certified Elite Criteria column within this month's newsletter. In addition to reporting statistics pertaining to Certified Elite, the metrics also provide several additional fields and values that report your...
Option C Labour Rate - 01/10/2014
On January 1, 2014, dealers that are enrolled in the Option C labour rate plan received a 2.5% increase. The new labour rate can be viewed in Global Warranty Management within the View Service Agent Profile link. From this link select Labour Rates to...
Restricted Labour Operations - 01/28/2014
ZREG transactions with one of the following labour operations: 0500010/6410070/6430320. Vehicles with under 250 miles are restricted and must be routed for review. The restriction on key fob related replacements was released with message G_0000183221...
Certified Elite Criteria - 01/28/2014
... the established thresholds. In addition to the field action closure rate, the thresholds include new vehicle customer retention of 64% or higher, dealership parts loyalty of 87%, repeat repairs less than 3%, and Service Training Standards of 100% or...
OnStar - 01/28/2014
This summer, OnStar will offer a Wi-Fi hot spot, streaming radio, vehicle diagnostics, weather reports, and other apps via a high speed 4G LTE data connection provided by partner AT&T. Current safety and security features will still be available....
Tesla & GM - 01/28/2014
... and finds itself in direct competition with GM and other automakers for an affordable electric vehicle. In 2013, Tesla sold an estimated 19,000 Model S sedans. GM has begun selling a luxury version of the Volt, the Cadillac ELR. Tesla has ambitions to...
Corvette ZR1 - 01/28/2014
... and pipe assemblies in between the exhaust manifolds and mufflers on 2009-2011 model year vehicles with the 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin...
DEF - 01/28/2014
Bulletin 09-00-89-00 - Properly Maintaining Vehicles in Dealer Inventory, provides specific information on Diesel Exhaust Fluid. DEF should not be topped off until delivery to the customer, as DEF has a limited shelf life and can expire more quickly when...
Share A Tip... Win $100 - 02/27/2014
Share your warranty tips and time saving techniques online in the Warranty Forum! Each month we will post a new thread requesting your feedback on a specific warranty topic. We look forward to your participation and tips of the trade! This Month's...
Seat Cover Replacement Restrictions - 02/27/2014
... Cushion Cover and Pad Replacement7025390 - Rear Seat Back Cushion Cover and Pad Replacement This new authorization requirement is the result of previous inspections of seat trim parts at the Warranty Parts Center where greater than 70% of the trim pieces...
Customer Retention Stats - 02/27/2014
It's 6-7 times more expensive to acquire a new customer than to keep an old one89% of customers have stopped doing business with a company because of a poor customer experienceA customer is four times more likely to buy from a competitor if the issue...
GCM - 12/09/2013
... The recalls apply to certain 2012-2013 Buick LaCrosse, Regal, and 2013 Chevrolet Malibu Eco vehicles equipped with eAssist. The condition requires inspection, and possible replacement of the Generator Control Module. Technicians are not instructed to...
Quickly Confirm Powertrain Coverage - 12/09/2013
... for years most likely feel they have a good handle on what is and what isn't covered, while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage...
Catalytic Converters - 12/09/2013
... Components that are returned to the WPC are installed and analyzed on a test stand or on a vehicle. As a result, it is critical that the assembly remain intact from flange to flange. If there is no flange behind the converter then the entire pipe assembly...
There are occasions when a dealership will make the decision to sublet certain vehicle repairs to another repair facility. If a dealership doesn't have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside...
Engine Misfire/Tick Noise, - 09/03/2015
Customers with certain 2014-2015 model year vehicles equipped with a 5.3L engine may comment on a malfunction indicator lamp on and/or engine misfire/tick noise. The issue may be a result of an active fuel management lifter that is mechanically collapsed...
Aluminum Body - 04/03/2014
... December, will be about 700 pounds lighter than the outgoing model. GM is not concerned about the new F-150, saying they are countering with redesigned mid-sized pickups. ...
2015 Trax - 05/09/2014
The 2015 Chevrolet Trax is expected to be arriving in dealerships in mid-December. The new model is built on the same platform as the Buick Encore and will use the same 1.4L, four-cylinder turbocharged engine. The Trax is currently sold in 60 markets...
Ignition Switch Recall Revision - 05/09/2014
... 14133A have been updated to include a 0.1 add time for modifying the ignition key on Saturn Ion vehicles. ...
Filing - 06/06/2014
... a bulletin as it is easier to review in paper form and have with them when actually repairing the vehicle, but it doesn't need to be attached to the job card. Rather, note the bulletin number that was referenced on the job card, including the update...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Engine Coolant - 08/05/2014
... July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities as well as to truckload quantities. ...
Recall Expense - 08/05/2014
... investment in a future of fewer safety defects, small recalls that affect fewer owners, and better vehicles that more consumers are interested in purchasing. ...
EPS Assist Recall 14117 - 08/05/2014
The technician must document the last 9 digits of the NEW steering shaft torque sensor on the job card. The serial number is located on the bottom of the caution label. The 9 digits must be entered when submitting the warranty transaction.
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... the program offered on those lifetime parts purchased prior to January 1st, 2013. The new LLPW program covers the part and labour for the first 12 months, but labor is the responsibility of the customer after 12 months. Additionally, the customer...
Achieving Elite - 01/28/2014
... Not sure of the upcoming standards? See the Certified Elite Criteria column within this month's newsletter. In addition to reporting statistics pertaining to Certified Elite, the metrics also provide several additional fields and values that report your...
Option C Labour Rate - 01/10/2014
On January 1, 2014, dealers that are enrolled in the Option C labour rate plan received a 2.5% increase. The new labour rate can be viewed in Global Warranty Management within the View Service Agent Profile link. From this link select Labour Rates to...
Restricted Labour Operations - 01/28/2014
ZREG transactions with one of the following labour operations: 0500010/6410070/6430320. Vehicles with under 250 miles are restricted and must be routed for review. The restriction on key fob related replacements was released with message G_0000183221...
Certified Elite Criteria - 01/28/2014
... the established thresholds. In addition to the field action closure rate, the thresholds include new vehicle customer retention of 64% or higher, dealership parts loyalty of 87%, repeat repairs less than 3%, and Service Training Standards of 100% or...
OnStar - 01/28/2014
This summer, OnStar will offer a Wi-Fi hot spot, streaming radio, vehicle diagnostics, weather reports, and other apps via a high speed 4G LTE data connection provided by partner AT&T. Current safety and security features will still be available....
Tesla & GM - 01/28/2014
... and finds itself in direct competition with GM and other automakers for an affordable electric vehicle. In 2013, Tesla sold an estimated 19,000 Model S sedans. GM has begun selling a luxury version of the Volt, the Cadillac ELR. Tesla has ambitions to...
Corvette ZR1 - 01/28/2014
... and pipe assemblies in between the exhaust manifolds and mufflers on 2009-2011 model year vehicles with the 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin...
DEF - 01/28/2014
Bulletin 09-00-89-00 - Properly Maintaining Vehicles in Dealer Inventory, provides specific information on Diesel Exhaust Fluid. DEF should not be topped off until delivery to the customer, as DEF has a limited shelf life and can expire more quickly when...
Share A Tip... Win $100 - 02/27/2014
Share your warranty tips and time saving techniques online in the Warranty Forum! Each month we will post a new thread requesting your feedback on a specific warranty topic. We look forward to your participation and tips of the trade! This Month's...
Seat Cover Replacement Restrictions - 02/27/2014
... Cushion Cover and Pad Replacement7025390 - Rear Seat Back Cushion Cover and Pad Replacement This new authorization requirement is the result of previous inspections of seat trim parts at the Warranty Parts Center where greater than 70% of the trim pieces...
Customer Retention Stats - 02/27/2014
It's 6-7 times more expensive to acquire a new customer than to keep an old one89% of customers have stopped doing business with a company because of a poor customer experienceA customer is four times more likely to buy from a competitor if the issue...
GCM - 12/09/2013
... The recalls apply to certain 2012-2013 Buick LaCrosse, Regal, and 2013 Chevrolet Malibu Eco vehicles equipped with eAssist. The condition requires inspection, and possible replacement of the Generator Control Module. Technicians are not instructed to...
Quickly Confirm Powertrain Coverage - 12/09/2013
... for years most likely feel they have a good handle on what is and what isn't covered, while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage...
Catalytic Converters - 12/09/2013
... Components that are returned to the WPC are installed and analyzed on a test stand or on a vehicle. As a result, it is critical that the assembly remain intact from flange to flange. If there is no flange behind the converter then the entire pipe assembly...
Closest Labour Operation - 12/09/2013
... time can be found in the LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This is the only exception to the OLH requirement. ...
Hydraulic Brake Pipe Kits - 01/10/2014
... This service strategy assists dealers with the replacement of hydraulic brake pipes for certain vehicles. The kits are to be used anytime replacement of the entire brake pipe assembly is necessary. If the rear axle crossover pipe requires replacement,...
2014 Cadillac Labour Operation - 01/10/2014
... replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring replacement. The appropriate labour operation for the repair is, 2071280, with labour...
Tri-Fold Tonneau Cover - 11/18/2013
... a complete tonneau cover replacement is used to perform a repair on 2014 Silverado and Sierra LD vehicles. Service components are available for tonneau cover repairs. These components make the most cost effective repairs in these cases. Global Message...
Powertrain Options - 11/18/2013
... years since the last redesign. During that time GM made some cosmetic improvements to keep the vehicle fresh. ...
EV Coverage Code Table - 10/31/2014
... Battery components which carry an 8-year/100,000 mile warranty.The coverage applies to 2011 and newer Volt models. ...
Tires - 10/31/2014
... tire. Under no circumstances can tires outside of those in the parts catalog be used during the vehicle warranty period. G_0000202372 ...
Waiting Rooms - 10/31/2014
More and more dealership service customers are waiting for repairs to be completed on their vehicles. Why are so many customers waiting? Simply because dealers are performing more express type services, including oil changes and tire rotations. For quick...
Airbags - 11/25/2014
... inflators in its airbags, which can explode with excessive force and spray metal shards inside the vehicle. The airbags have prompted the recall of around 17 million cars worldwide in the past six years. ...
Part Return for Recall 14305: - 10/31/2014
... replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not held at the dealer facility. The labour operation has an additional time labour...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Transponder Keys: - 10/31/2014
It is a violation of GM policy to use transponder keys obtained from any source other than GMCCA in a vehicle repair paid for by GM. Dealers must make every effort to ensure that transponders keys obtained from sources other than GMCCA are not used in...
Recall 14079 - 09/09/2014
Labour code 9100724 has been added to the Product Safety Recall for Courtesy Transportation. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L engine.
Colorado and Canyon - 10/03/2014
There has been an outpouring of requests from dealers for the redesigned 2015 Chevrolet Colorado and GMC Canyon. The new models will return to showrooms in October after a two-year absence. GM states that dealers have ordered 28,000 Colorados and 14,000...
Corvette Restoration - 10/03/2014
... Five other Corvettes will remain in their as-recovered state to preserve the significance of the vehicle and the event. ...
Help Customers Understand Oil Change Mileage - 10/03/2014
GM has been offering complimentary oil changes and tire rotations with the purchase of a new Chevrolet, Buick, or GMC since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000...
Corvette Stingray - 10/03/2014
... built with this configuration. Dealers are instructed to not install the SB3 Rear Spoiler. The vehicles that have been built with this combination will have the order cancelled and debited. ...
Certified Elite Criteria - 01/21/2015
... to meet all of the established thresholds. In addition to parts loyalty, the thresholds include new vehicle customer retention of 66% or higher, dealership field action closure rate of 90%, repeat repairs 3% or less, and Service Training Standards of...
SI Enhancement: PDI Forms - 01/21/2015
... a late model from the drop down menu or entering the full VIN. A link to the form for the specific vehicle is available at the bottom of the page. The technician may complete and print the form from this link. ...
Recalls - 12/19/2014
Through July of this year, 43 million vehicles in the US have been the subject of 387 recalls. This is in comparison with 27 million in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs....
Airbags - 12/19/2014
... says regulators do not have the safety data to support their decision. Approximately 8 million vehicles have already been recalled in states with high humidity, where weather conditions may degrade the airbag inflators to the point that the devices rupture...
Recalled Airbag Modules - 11/25/2014
... module must be returned to the supplier.The recall applies to certain 2013-2014 Chevrolet Cruze vehicles. ...
Updated CCND Labour Operations - 12/19/2014
... and that approval must be noted on the job card. These labour operations cannot be used on new or used service agent inventory vehicles. There must be a customer originated concern. The technician has to state what was tested or what resources were...
Option C Labour Rate - 12/19/2014
On January 1, 2015, dealers that are enrolled in the Option C labour rate plan received an increase. The new labour rate can be viewed in GWM within the View Service Agent Profile link. From this link select Labour Rates to view the most recent rate for...
Water Intrusion - 11/25/2014
Some owners of 2014 Chevrolet Equinox and GMC Terrain vehicles built between March 17, 2014, and May 15, 2014, may comment that water is dripping in the driver's side foot well inboard area and/or the driver may notice a mildew odor. PI1327 provides a...
... time can be found in the LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This is the only exception to the OLH requirement. ...
Hydraulic Brake Pipe Kits - 01/10/2014
... This service strategy assists dealers with the replacement of hydraulic brake pipes for certain vehicles. The kits are to be used anytime replacement of the entire brake pipe assembly is necessary. If the rear axle crossover pipe requires replacement,...
2014 Cadillac Labour Operation - 01/10/2014
... replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring replacement. The appropriate labour operation for the repair is, 2071280, with labour...
Tri-Fold Tonneau Cover - 11/18/2013
... a complete tonneau cover replacement is used to perform a repair on 2014 Silverado and Sierra LD vehicles. Service components are available for tonneau cover repairs. These components make the most cost effective repairs in these cases. Global Message...
Powertrain Options - 11/18/2013
... years since the last redesign. During that time GM made some cosmetic improvements to keep the vehicle fresh. ...
EV Coverage Code Table - 10/31/2014
... Battery components which carry an 8-year/100,000 mile warranty.The coverage applies to 2011 and newer Volt models. ...
Tires - 10/31/2014
... tire. Under no circumstances can tires outside of those in the parts catalog be used during the vehicle warranty period. G_0000202372 ...
Waiting Rooms - 10/31/2014
More and more dealership service customers are waiting for repairs to be completed on their vehicles. Why are so many customers waiting? Simply because dealers are performing more express type services, including oil changes and tire rotations. For quick...
Airbags - 11/25/2014
... inflators in its airbags, which can explode with excessive force and spray metal shards inside the vehicle. The airbags have prompted the recall of around 17 million cars worldwide in the past six years. ...
Part Return for Recall 14305: - 10/31/2014
... replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not held at the dealer facility. The labour operation has an additional time labour...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Transponder Keys: - 10/31/2014
It is a violation of GM policy to use transponder keys obtained from any source other than GMCCA in a vehicle repair paid for by GM. Dealers must make every effort to ensure that transponders keys obtained from sources other than GMCCA are not used in...
Recall 14079 - 09/09/2014
Labour code 9100724 has been added to the Product Safety Recall for Courtesy Transportation. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L engine.
Colorado and Canyon - 10/03/2014
There has been an outpouring of requests from dealers for the redesigned 2015 Chevrolet Colorado and GMC Canyon. The new models will return to showrooms in October after a two-year absence. GM states that dealers have ordered 28,000 Colorados and 14,000...
Corvette Restoration - 10/03/2014
... Five other Corvettes will remain in their as-recovered state to preserve the significance of the vehicle and the event. ...
Help Customers Understand Oil Change Mileage - 10/03/2014
GM has been offering complimentary oil changes and tire rotations with the purchase of a new Chevrolet, Buick, or GMC since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000...
Corvette Stingray - 10/03/2014
... built with this configuration. Dealers are instructed to not install the SB3 Rear Spoiler. The vehicles that have been built with this combination will have the order cancelled and debited. ...
Certified Elite Criteria - 01/21/2015
... to meet all of the established thresholds. In addition to parts loyalty, the thresholds include new vehicle customer retention of 66% or higher, dealership field action closure rate of 90%, repeat repairs 3% or less, and Service Training Standards of...
SI Enhancement: PDI Forms - 01/21/2015
... a late model from the drop down menu or entering the full VIN. A link to the form for the specific vehicle is available at the bottom of the page. The technician may complete and print the form from this link. ...
Recalls - 12/19/2014
Through July of this year, 43 million vehicles in the US have been the subject of 387 recalls. This is in comparison with 27 million in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs....
Airbags - 12/19/2014
... says regulators do not have the safety data to support their decision. Approximately 8 million vehicles have already been recalled in states with high humidity, where weather conditions may degrade the airbag inflators to the point that the devices rupture...
Recalled Airbag Modules - 11/25/2014
... module must be returned to the supplier.The recall applies to certain 2013-2014 Chevrolet Cruze vehicles. ...
Updated CCND Labour Operations - 12/19/2014
... and that approval must be noted on the job card. These labour operations cannot be used on new or used service agent inventory vehicles. There must be a customer originated concern. The technician has to state what was tested or what resources were...
Option C Labour Rate - 12/19/2014
On January 1, 2015, dealers that are enrolled in the Option C labour rate plan received an increase. The new labour rate can be viewed in GWM within the View Service Agent Profile link. From this link select Labour Rates to view the most recent rate for...
Water Intrusion - 11/25/2014
Some owners of 2014 Chevrolet Equinox and GMC Terrain vehicles built between March 17, 2014, and May 15, 2014, may comment that water is dripping in the driver's side foot well inboard area and/or the driver may notice a mildew odor. PI1327 provides a...
Powertrain/Drivetrain Assembly - 11/25/2014
... an engine, transmission, or transfer case. A copy of the documentation must be retained with the vehicle service history file. When it is determined that the component requires replacement, a copy of the documentation must be returned with the faile...
SKF Seal Safety Recall - 11/25/2014
... recalled seals were never used by GM in production or in service, they may have been installed on vehicles that were serviced by independent repair facilities or from aftermarket sources. Refer to Global Message G_0000201719. ...
Chevrolet Volt - 02/23/2015
... some 2015 Volts may be missing the roof antenna from the trunk kit. The condition affects those vehicles built between VIN breakpoint FU115573-FU117899 and may be caused by improperly packaged trunk kits. If the concern is found, dealers are to replace...
Social Media - 01/21/2015
... day has in store for them, providing repo companies with substantial information on where their vehicle may be found. ...
2016 Cadillac CT6 Sedan - 01/21/2015
New technology is scheduled to be released with the debut of the 2016 Cadillac CT6 in late 2015. Cadillac plans to introduce a rearview mirror that is embedded with high-resolution streaming video and provides drivers with more expansive rearward...
2016MY Powertrain - 03/26/2015
GM has announced that its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year will be reduced to 5/60,000. Courtesy transportation and roadside assistance will continue to be offered during the coverage period.
Major Assembly Replacement Submission Guidelines - 04/28/2015
... for one of these components. Bulletin 12-07-30-001E was updated in March adding and clarifying new requirements:The completed job card must be scanned and attached to the transaction. If this is difficult to do with your DMS, attach it in GWM. Tip: How...
Recall 14294 - 03/26/2015
... claim up to the allowed amount for labor operation 6410070 as published in the LTG, and retain the new parts, following the normal scrapping procedures. The recall will remain open in IVH. ...
Cruze - 06/02/2015
... for a more chiseled look, but will maintain the dual-element design. GM is expected to unveil the new design in coming months. ...
Leak or Seep - 06/02/2015
... in temperature and vibrations that vehicles are subject to over time. Coatings of grease may be on new seals to aid in their installation. Once the seal is heated up during use, the grease melts and may leak out attracting dirt and debris. Lip seals...
Engine Oil Capacity - 06/02/2015
... oil filter for all GENV, V8 5.3L and 6.2L engines has been reduced from 8.5 quarts to 8.0 quarts. Vehicles involved in this change include the 2014-2015 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, Silverado, GMC Yukon, Sierra, Denali...
Automatic Transmission Oil Cooler Flow - 06/30/2015
All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and...
Trail Boss Edition - 06/30/2015
... for PDI dealer installed factory invoiced options for 1.0 hour labor. To claim this time the vehicle build must show RPO code PCZ, which includes RPO code RGO for the tires. ...
SI Keyword/Labor Operation Search - 07/29/2015
Update! In the June edition of the newsletter we reported that there was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now...
TurboMax Powertrain Warranty - 08/29/2023
The TurboMax’s powertrain warranty is 5 years or 100,000 miles, whichever comes first. The new warranty will apply to all LD Sierra model year 2024 trucks with the TurboMax engine.
Fundamentals Learning Path - 09/25/2023
... on 10/9/2023. 16042.01W Battery Systems: 12V Service EV 18440.23D-V Electric Vehicles: New and Updates Video ...
Enclave Crossover - 09/26/2023
... to be revealed and launched next year. GM has two more launches remaining out of five total new, updated, and redesigned models in an 18-month span....
Public Charging - 09/26/2023
... Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open in the US in the summer of 2024 and Canada...
Techline Connect (TLC) - 10/25/2023
The Techline Team has announced the phased release of the new TLC Browser Launch. GM dealers in states that have gone live with the launch now access TLC through the Techline Connect application located in the GlobalConnect App Center. Once you are logged...
End of Year - 10/25/2023
With the end of 2023 fast approaching, the new 2024 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
CarBravo Training - 10/26/2023
Global Message GCUS-6-1460 announcement the new CarBravo web-based Center of Learning training course. The training provides an understanding of the scope of warranties offered to all CarBravo customers and the process for completing the steps associated...
EV Contenders - 01/29/2024
... IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of the most interesting new contenders. ...
Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.
Cadillac Delivery Care - 01/29/2024
... to clean these areas in addition to normal PDI procedures, Cadillac dealers may utilize a new Cadillac Delivery Care allowance to ensure a luxury vehicle buyer experience. Cadillac Delivery Care is only eligible for MY24 Cadillac Lyriq models equipped...
Certain Transmission Repairs - 12/26/2023
... 2022 was the elimination of a time punch with published base time. In the above example, if the vehicle was an AWD with RPO LGX or LSY, the base repair does not require a clock time because there is a published time listed. If the vehicle’s RPO...
... an engine, transmission, or transfer case. A copy of the documentation must be retained with the vehicle service history file. When it is determined that the component requires replacement, a copy of the documentation must be returned with the faile...
SKF Seal Safety Recall - 11/25/2014
... recalled seals were never used by GM in production or in service, they may have been installed on vehicles that were serviced by independent repair facilities or from aftermarket sources. Refer to Global Message G_0000201719. ...
Chevrolet Volt - 02/23/2015
... some 2015 Volts may be missing the roof antenna from the trunk kit. The condition affects those vehicles built between VIN breakpoint FU115573-FU117899 and may be caused by improperly packaged trunk kits. If the concern is found, dealers are to replace...
Social Media - 01/21/2015
... day has in store for them, providing repo companies with substantial information on where their vehicle may be found. ...
2016 Cadillac CT6 Sedan - 01/21/2015
New technology is scheduled to be released with the debut of the 2016 Cadillac CT6 in late 2015. Cadillac plans to introduce a rearview mirror that is embedded with high-resolution streaming video and provides drivers with more expansive rearward...
2016MY Powertrain - 03/26/2015
GM has announced that its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year will be reduced to 5/60,000. Courtesy transportation and roadside assistance will continue to be offered during the coverage period.
Major Assembly Replacement Submission Guidelines - 04/28/2015
... for one of these components. Bulletin 12-07-30-001E was updated in March adding and clarifying new requirements:The completed job card must be scanned and attached to the transaction. If this is difficult to do with your DMS, attach it in GWM. Tip: How...
Recall 14294 - 03/26/2015
... claim up to the allowed amount for labor operation 6410070 as published in the LTG, and retain the new parts, following the normal scrapping procedures. The recall will remain open in IVH. ...
Cruze - 06/02/2015
... for a more chiseled look, but will maintain the dual-element design. GM is expected to unveil the new design in coming months. ...
Leak or Seep - 06/02/2015
... in temperature and vibrations that vehicles are subject to over time. Coatings of grease may be on new seals to aid in their installation. Once the seal is heated up during use, the grease melts and may leak out attracting dirt and debris. Lip seals...
Engine Oil Capacity - 06/02/2015
... oil filter for all GENV, V8 5.3L and 6.2L engines has been reduced from 8.5 quarts to 8.0 quarts. Vehicles involved in this change include the 2014-2015 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, Silverado, GMC Yukon, Sierra, Denali...
Automatic Transmission Oil Cooler Flow - 06/30/2015
All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and...
Trail Boss Edition - 06/30/2015
... for PDI dealer installed factory invoiced options for 1.0 hour labor. To claim this time the vehicle build must show RPO code PCZ, which includes RPO code RGO for the tires. ...
SI Keyword/Labor Operation Search - 07/29/2015
Update! In the June edition of the newsletter we reported that there was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now...
TurboMax Powertrain Warranty - 08/29/2023
The TurboMax’s powertrain warranty is 5 years or 100,000 miles, whichever comes first. The new warranty will apply to all LD Sierra model year 2024 trucks with the TurboMax engine.
Fundamentals Learning Path - 09/25/2023
... on 10/9/2023. 16042.01W Battery Systems: 12V Service EV 18440.23D-V Electric Vehicles: New and Updates Video ...
Enclave Crossover - 09/26/2023
... to be revealed and launched next year. GM has two more launches remaining out of five total new, updated, and redesigned models in an 18-month span....
Public Charging - 09/26/2023
... Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open in the US in the summer of 2024 and Canada...
Techline Connect (TLC) - 10/25/2023
The Techline Team has announced the phased release of the new TLC Browser Launch. GM dealers in states that have gone live with the launch now access TLC through the Techline Connect application located in the GlobalConnect App Center. Once you are logged...
End of Year - 10/25/2023
With the end of 2023 fast approaching, the new 2024 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
CarBravo Training - 10/26/2023
Global Message GCUS-6-1460 announcement the new CarBravo web-based Center of Learning training course. The training provides an understanding of the scope of warranties offered to all CarBravo customers and the process for completing the steps associated...
EV Contenders - 01/29/2024
... IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of the most interesting new contenders. ...
Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.
Cadillac Delivery Care - 01/29/2024
... to clean these areas in addition to normal PDI procedures, Cadillac dealers may utilize a new Cadillac Delivery Care allowance to ensure a luxury vehicle buyer experience. Cadillac Delivery Care is only eligible for MY24 Cadillac Lyriq models equipped...
Certain Transmission Repairs - 12/26/2023
... 2022 was the elimination of a time punch with published base time. In the above example, if the vehicle was an AWD with RPO LGX or LSY, the base repair does not require a clock time because there is a published time listed. If the vehicle’s RPO...
Service Training Standards - 12/26/2023
New course requirements have been added as Service Training Standards (STS) for 2024. Additionally, Body Structural training requirements will be changing in 2025. The courses are currently listed as Future Requirements on the Body Structure (I-CAR) Learning ...
Transportation Damage Coding - 12/26/2023
... with the appropriate labor operation and damage code, but no labor since it was already off the vehicle. The most important step in a successful transportation claim is the inspection process. If damage isn’t coded correctly, either when...
Warranty Battery Diagnostic Update - 12/26/2023
The December edition of the Warranty News reported that the Midtronics GR8 Battery Tester/Charger was scheduled for sunset at the end of 2023. With the DCBS being the approved equipment for diagnosing batteries under warranty. Since the release of the...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
Merry Christmas from jlwarranty - 11/29/2023
... the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment, SAVI/Dongle Scans and Diagnosis/ST/OLH, just to name a few. The latest...
Medium Duty - 11/29/2023
2016 and newer Medium Duty trucks can only receive warranty service at authorized Medium Duty dealers. Cross-line warranty does not apply to these trucks. If roadside assistance is arranged to tow a Medium Duty truck to a non-Medium Duty dealer in error,...
Rentals - 03/11/2024
... it doesn't matter how its billed. Anyone else have this?I am again going thru hoops with our new WSC about it. ...
Forum - 03/08/2024
... recommend the ser mgr sign date time on the cust auth line, state its a dealer owned vehicle ,,,how it was discovered,,, and state they inspected /verified what ever concern(s) are listed above on the hardcopy...
Camera Calibration - 03/08/2024
... Is there a labor op out there for this or would I just need to use the closest to labor op?The vehicles are 2023 Colorado and a 2022 SilveradoThanks, Carol...
CORVETTE LPO - 02/29/2024
1G1YB2D45R5113280 This vehicle has an LPO for wheels. My parts manager called ADW because the wheels did not come with center caps - nor did the transit wheels. She was told we have to purchase the center caps. Is there any way...
Forum - 03/20/2024
See, SOMETIMES my techs read the details and seen where they didn't have to write new serial number when the RPT procedure is done... This was the major draw to even get them to download the CSMT app, on their phones.
Forum - 03/15/2024
... ser mgt must sign off on the auth to repair line,,,with date,,,time, note it is a dealer owner vehicle,, and stating he inspected and verified the battery concern,,and how it was found...
Towing and special coverages - 01/10/2024
Refresh my memory, is towing permitted on a vehicle that is out of B2B but has a special coverage. The customer did not feel safe driving it.
OTC transmission failure - 01/30/2024
I have a vehicle here in the shop that we are looking at for an internal transmission issue, the customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
Please clarify the new claim submission. I don't understand the part submission procedure. Also the amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice...
CarBravo - 02/26/2024
All GM dealers are authorized to perform qualifying warranty repairs on CarBravo vehicles. Warranty claims are submitted through GWM. The CarBravo Warranty Administration Guide is available at CarBravo HQ on GlobalConnect.
Concern Not Duplicated Labor Operations - 02/26/2024
... concern with no corrective action indicated during diagnosis. Vehicles in dealership inventory, new or used, are not eligible. Customer concerns that may be addressed by the dealership without the involvement of a “skilled technician” are...
SAVI Dongle Warranty Process - 03/23/2024
... facilitate a replacement. If the dongle falls within the warranty time range, GMDE will ship a new dongle to the dealer with a shipping label to return the defective dongle back to GM. The returned dongle will be inspected to ensure that it qualifies...
Frigid Weather and an EV - 02/26/2024
Freezing weather highlights an electric vehicle pain point, it can deplete the EV battery and slow charging times. Also, the US doesn’t have enough public chargers to give drivers confidence in finding a station when they need it. On average EVs...
BrightDrop - 03/23/2024
... Language has been added clarifying that cross-line warranty repairs are only allowed on BrightDrop vehicles in the event of an emergency and are limited only to repairs that do not require use of the BrightDrop specific hoist....
Parts and Accessories - 03/23/2024
... online. The two digital storefronts were combined into a single website for each of the four vehicle brands. The result is increased traffic and more satisfied customers that are now twice as likely to purchase as when they separately shopped the si...
Blazer EV - 03/23/2024
... Chevrolet has said that the stop sale was not safety related and affected a limited number of vehicles. ...
SAVI/Dongle Scan Error - 04/25/2023
There are a few checks that may be performed if error 872 is received on a transaction. Error 872 occurs when dongle vehicle data is required for the transaction and is not received. Confirm that scans are completed correctly, review the “Before...
PET - 03/23/2023
... GM Policy assistance. The PET total must always match the claim total, if necessary, create a new PET with the correct totals. ...
New course requirements have been added as Service Training Standards (STS) for 2024. Additionally, Body Structural training requirements will be changing in 2025. The courses are currently listed as Future Requirements on the Body Structure (I-CAR) Learning ...
Transportation Damage Coding - 12/26/2023
... with the appropriate labor operation and damage code, but no labor since it was already off the vehicle. The most important step in a successful transportation claim is the inspection process. If damage isn’t coded correctly, either when...
Warranty Battery Diagnostic Update - 12/26/2023
The December edition of the Warranty News reported that the Midtronics GR8 Battery Tester/Charger was scheduled for sunset at the end of 2023. With the DCBS being the approved equipment for diagnosing batteries under warranty. Since the release of the...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
Merry Christmas from jlwarranty - 11/29/2023
... the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment, SAVI/Dongle Scans and Diagnosis/ST/OLH, just to name a few. The latest...
Medium Duty - 11/29/2023
2016 and newer Medium Duty trucks can only receive warranty service at authorized Medium Duty dealers. Cross-line warranty does not apply to these trucks. If roadside assistance is arranged to tow a Medium Duty truck to a non-Medium Duty dealer in error,...
Rentals - 03/11/2024
... it doesn't matter how its billed. Anyone else have this?I am again going thru hoops with our new WSC about it. ...
Forum - 03/08/2024
... recommend the ser mgr sign date time on the cust auth line, state its a dealer owned vehicle ,,,how it was discovered,,, and state they inspected /verified what ever concern(s) are listed above on the hardcopy...
Camera Calibration - 03/08/2024
... Is there a labor op out there for this or would I just need to use the closest to labor op?The vehicles are 2023 Colorado and a 2022 SilveradoThanks, Carol...
CORVETTE LPO - 02/29/2024
1G1YB2D45R5113280 This vehicle has an LPO for wheels. My parts manager called ADW because the wheels did not come with center caps - nor did the transit wheels. She was told we have to purchase the center caps. Is there any way...
Forum - 03/20/2024
See, SOMETIMES my techs read the details and seen where they didn't have to write new serial number when the RPT procedure is done... This was the major draw to even get them to download the CSMT app, on their phones.
Forum - 03/15/2024
... ser mgt must sign off on the auth to repair line,,,with date,,,time, note it is a dealer owner vehicle,, and stating he inspected and verified the battery concern,,and how it was found...
Towing and special coverages - 01/10/2024
Refresh my memory, is towing permitted on a vehicle that is out of B2B but has a special coverage. The customer did not feel safe driving it.
OTC transmission failure - 01/30/2024
I have a vehicle here in the shop that we are looking at for an internal transmission issue, the customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
Please clarify the new claim submission. I don't understand the part submission procedure. Also the amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice...
CarBravo - 02/26/2024
All GM dealers are authorized to perform qualifying warranty repairs on CarBravo vehicles. Warranty claims are submitted through GWM. The CarBravo Warranty Administration Guide is available at CarBravo HQ on GlobalConnect.
Concern Not Duplicated Labor Operations - 02/26/2024
... concern with no corrective action indicated during diagnosis. Vehicles in dealership inventory, new or used, are not eligible. Customer concerns that may be addressed by the dealership without the involvement of a “skilled technician” are...
SAVI Dongle Warranty Process - 03/23/2024
... facilitate a replacement. If the dongle falls within the warranty time range, GMDE will ship a new dongle to the dealer with a shipping label to return the defective dongle back to GM. The returned dongle will be inspected to ensure that it qualifies...
Frigid Weather and an EV - 02/26/2024
Freezing weather highlights an electric vehicle pain point, it can deplete the EV battery and slow charging times. Also, the US doesn’t have enough public chargers to give drivers confidence in finding a station when they need it. On average EVs...
BrightDrop - 03/23/2024
... Language has been added clarifying that cross-line warranty repairs are only allowed on BrightDrop vehicles in the event of an emergency and are limited only to repairs that do not require use of the BrightDrop specific hoist....
Parts and Accessories - 03/23/2024
... online. The two digital storefronts were combined into a single website for each of the four vehicle brands. The result is increased traffic and more satisfied customers that are now twice as likely to purchase as when they separately shopped the si...
Blazer EV - 03/23/2024
... Chevrolet has said that the stop sale was not safety related and affected a limited number of vehicles. ...
SAVI/Dongle Scan Error - 04/25/2023
There are a few checks that may be performed if error 872 is received on a transaction. Error 872 occurs when dongle vehicle data is required for the transaction and is not received. Confirm that scans are completed correctly, review the “Before...
PET - 03/23/2023
... GM Policy assistance. The PET total must always match the claim total, if necessary, create a new PET with the correct totals. ...
AI - 03/23/2023
GM is studying the possibility of an artificial intelligence voice assistant in future vehicles. While the company hasn’t confirmed any specific plans to deploy an AI voice assistant, engineers are studying the space. AI will enable GM to incorporate...
Add on Repairs - 04/25/2023
... a defect that is not noted on the job card during the course of diagnosing or repairing the vehicle for the concern they did mention. Any warranty/policy concern not expressed orally or in writing by the customer at initial write-up is considered an...
Apple CarPlay and Android Auto - 04/25/2023
GM has revealed that Apple CarPlay and Android Auto will not be included in upcoming electric vehicles. Instead, the automaker plans to build in infotainment systems developed by Google. This will allow GM to collect its customers’ data more ea...
Auto Dimming Tech - 04/25/2023
... auto-dimming that would prevent the driver from being blinded by the bright lights of an oncoming vehicle. The system would detect the oncoming headlights’ brightness, and if it exceeds a certain threshold, a section of the windshield would automatically...
Hummer Omega Edition - 05/23/2023
... space themed inspiration. Designers and engineers called it a “moonshot” vehicle – they were shooting for the moon when they designed it. A figure has not been provided for how many will be built. ...
Full Tank Automotive Camp - 05/23/2023
A new automotive summer camp funded by GM is taking place in June at Northwood University, in Midland, MI. The camp will help high school students across Michigan explore careers throughout the automotive industry, including design, development, manufacturing,...
Core Exchange Increase - 06/27/2023
... Modules. The update has been put in place to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers include: 25926937, 25896031, 20981770, 20842710, 22754644, 208373...
Escalade IQ - 06/27/2023
GM is bringing an all-electric Cadillac Escalade to market, called the Escalade IQ. This is one of three new EVs Cadillac plans to reveal later this year. The models will join the Lyriq SUV, currently in production, and the upcoming Celestiq. &...
All-Electric Escalade IQ - 07/25/2023
The full-size, luxury SUV will be built at Factory Zero Detroit-Hamtramck Assembly Center and revealed in New York City on August 9. Details on when the Escalade IQ will be launched have not yet been released.
2024 Silverado 1500 Powertrain Warranty - 07/25/2023
Earlier this year GM announced Silverado’s new 2.7L High-Output Turbo-Four engine, TurboMax, with production for the 2024 MY expected to have begun in July. The TurboMax’s powertrain warranty for MY 2024 Silverado 1500 will increase from 5...
2024 Canyon AT4X AEV Edition - 07/25/2023
GMC has teamed up with American Expedition Vehicles (AEV) to introduce the first ever 2024 GMC Canyon AT4X AEV Edition. The truck is engineered to deliver extreme off road enhancements due to a comprehensive integration of AEV hardware, an added lift,...
OLH Empowerment Updates - 02/28/2023
Dealers that did not meet key measurables with 2022-year end performance, including STS and 95/5 score have received notification of their new OLH empowerment. The latest empowerment level will remain in effect for 6 months.
Choosing the Correct Labor Operation - 01/24/2023
When customers bring their vehicles to your dealership for repair, they relay to the service advisors what their vehicle is doing, or not doing. It is the responsibility of the service advisor to listen to those concerns, decide if the concern is a single...
Ultium PowerUP Warranty - 02/28/2023
Bulletin 22NA215 provides details on the Ultium PowerUP Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The chargers are covered under the terms of a 3-year limited...
2024 Chevrolet Trailblazer - 02/28/2023
The new Trailblazer will be available in four trim levels; LS, LT, ACTIV, and RS. The RS trim level features blacked-out exterior cues, unique mesh grille, dual exhaust outlets with chrome tips, 19-inch wheels and more. The ACTIV features unique tires,...
Hummer EV SUV - 02/28/2023
GM began production of the 2024 Hummer EV SUV in late January. It is anticipated that customers will begin to receive deliveries at the end of the first quarter. The SUV is based off of GM’s new Ultium EV platform.
EV Charging Network - 02/28/2023
The reliability of the electric vehicle charging network is getting worse with at least 1 in 5 charging attempts by drivers failing in 2022. Widespread problems are occurring as EV adoption grows at twice the rate of charger installation. Many charging...
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
EV Chargers - 01/04/2023
... Program. The program is an initiative that is aimed at doubling the number of Level 2 electric vehicle chargers across North America by 2026. GM has also selected EV charging manufacturer FLO to make the chargers. FLO’s first US manufacturing facility...
Data Entry - 11/21/2022
Accurately enter the vehicle and job card information into the tester. Enter the last 8 or full VIN (use the VIN scan feature with the DCBS). Correctly enter the job card number. Enter leading zeros as needed to achieve the 5-digit minimum for DCBS or...
Warranty Chat - 10/28/2022
The Warranty Resource Center now offers a chat feature that provides you with an opportunity to connect with a Subject Matter Expert. This new feature is in addition to the many features available within the WRC.
Heritage Center - 10/28/2022
GM has plans to move its Heritage Center, which holds its archives and historical vehicles, from Sterling Heights, MI to a bigger property it owns in Grand Blanc, MI. The move will take place in phases as GM renovates the Grand Blanc facility, which was...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to...
Goodwill - 11/22/2022
Goodwill tools are used to offset customer inconvenience/dissatisfaction or to offer additional protection and peace of mind. Goodwill is not an expense to cover a vehicle repair. Eleven different options are available for goodwill assistance.
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering...
GM is studying the possibility of an artificial intelligence voice assistant in future vehicles. While the company hasn’t confirmed any specific plans to deploy an AI voice assistant, engineers are studying the space. AI will enable GM to incorporate...
Add on Repairs - 04/25/2023
... a defect that is not noted on the job card during the course of diagnosing or repairing the vehicle for the concern they did mention. Any warranty/policy concern not expressed orally or in writing by the customer at initial write-up is considered an...
Apple CarPlay and Android Auto - 04/25/2023
GM has revealed that Apple CarPlay and Android Auto will not be included in upcoming electric vehicles. Instead, the automaker plans to build in infotainment systems developed by Google. This will allow GM to collect its customers’ data more ea...
Auto Dimming Tech - 04/25/2023
... auto-dimming that would prevent the driver from being blinded by the bright lights of an oncoming vehicle. The system would detect the oncoming headlights’ brightness, and if it exceeds a certain threshold, a section of the windshield would automatically...
Hummer Omega Edition - 05/23/2023
... space themed inspiration. Designers and engineers called it a “moonshot” vehicle – they were shooting for the moon when they designed it. A figure has not been provided for how many will be built. ...
Full Tank Automotive Camp - 05/23/2023
A new automotive summer camp funded by GM is taking place in June at Northwood University, in Midland, MI. The camp will help high school students across Michigan explore careers throughout the automotive industry, including design, development, manufacturing,...
Core Exchange Increase - 06/27/2023
... Modules. The update has been put in place to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers include: 25926937, 25896031, 20981770, 20842710, 22754644, 208373...
Escalade IQ - 06/27/2023
GM is bringing an all-electric Cadillac Escalade to market, called the Escalade IQ. This is one of three new EVs Cadillac plans to reveal later this year. The models will join the Lyriq SUV, currently in production, and the upcoming Celestiq. &...
All-Electric Escalade IQ - 07/25/2023
The full-size, luxury SUV will be built at Factory Zero Detroit-Hamtramck Assembly Center and revealed in New York City on August 9. Details on when the Escalade IQ will be launched have not yet been released.
2024 Silverado 1500 Powertrain Warranty - 07/25/2023
Earlier this year GM announced Silverado’s new 2.7L High-Output Turbo-Four engine, TurboMax, with production for the 2024 MY expected to have begun in July. The TurboMax’s powertrain warranty for MY 2024 Silverado 1500 will increase from 5...
2024 Canyon AT4X AEV Edition - 07/25/2023
GMC has teamed up with American Expedition Vehicles (AEV) to introduce the first ever 2024 GMC Canyon AT4X AEV Edition. The truck is engineered to deliver extreme off road enhancements due to a comprehensive integration of AEV hardware, an added lift,...
OLH Empowerment Updates - 02/28/2023
Dealers that did not meet key measurables with 2022-year end performance, including STS and 95/5 score have received notification of their new OLH empowerment. The latest empowerment level will remain in effect for 6 months.
Choosing the Correct Labor Operation - 01/24/2023
When customers bring their vehicles to your dealership for repair, they relay to the service advisors what their vehicle is doing, or not doing. It is the responsibility of the service advisor to listen to those concerns, decide if the concern is a single...
Ultium PowerUP Warranty - 02/28/2023
Bulletin 22NA215 provides details on the Ultium PowerUP Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The chargers are covered under the terms of a 3-year limited...
2024 Chevrolet Trailblazer - 02/28/2023
The new Trailblazer will be available in four trim levels; LS, LT, ACTIV, and RS. The RS trim level features blacked-out exterior cues, unique mesh grille, dual exhaust outlets with chrome tips, 19-inch wheels and more. The ACTIV features unique tires,...
Hummer EV SUV - 02/28/2023
GM began production of the 2024 Hummer EV SUV in late January. It is anticipated that customers will begin to receive deliveries at the end of the first quarter. The SUV is based off of GM’s new Ultium EV platform.
EV Charging Network - 02/28/2023
The reliability of the electric vehicle charging network is getting worse with at least 1 in 5 charging attempts by drivers failing in 2022. Widespread problems are occurring as EV adoption grows at twice the rate of charger installation. Many charging...
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
EV Chargers - 01/04/2023
... Program. The program is an initiative that is aimed at doubling the number of Level 2 electric vehicle chargers across North America by 2026. GM has also selected EV charging manufacturer FLO to make the chargers. FLO’s first US manufacturing facility...
Data Entry - 11/21/2022
Accurately enter the vehicle and job card information into the tester. Enter the last 8 or full VIN (use the VIN scan feature with the DCBS). Correctly enter the job card number. Enter leading zeros as needed to achieve the 5-digit minimum for DCBS or...
Warranty Chat - 10/28/2022
The Warranty Resource Center now offers a chat feature that provides you with an opportunity to connect with a Subject Matter Expert. This new feature is in addition to the many features available within the WRC.
Heritage Center - 10/28/2022
GM has plans to move its Heritage Center, which holds its archives and historical vehicles, from Sterling Heights, MI to a bigger property it owns in Grand Blanc, MI. The move will take place in phases as GM renovates the Grand Blanc facility, which was...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to...
Goodwill - 11/22/2022
Goodwill tools are used to offset customer inconvenience/dissatisfaction or to offer additional protection and peace of mind. Goodwill is not an expense to cover a vehicle repair. Eleven different options are available for goodwill assistance.
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering...
Baseball, Hot Dogs, Apple Pie, and Chevrolet - 08/30/2021
... League Baseball Field of Dreams game in Dyersville, IA. Game attendees were able to try out the new creation: a hot dog nestled in apple pie crust, with fruit filling and bacon jam, garnished with apple mustard and bacon crumbles....
EPC - 08/30/2021
... of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review RPO information in IVH. Click the camera...
Immediate Field Action Closure - 08/30/2021
A system enhancement took place last month which allows for the immediate closure of field actions in IVH after vehicle repair. This enhancement expedites the resolution of scenarios where a dealer has completed field action repairs and is unable to report...
Labor Operation Selection - 06/29/2021
... used for both repairs. Warranty administrators should consult either the technician working on the vehicle or service management for help in determining how much, if any, labor time should be reduced. In the above example, both repairs require the draining...
CD Player - 07/27/2021
GM has made the decision to drop CD players from its passenger vehicles, effective 2022. While the players have been gradually discontinued for some time, the last to go will be from the Chevrolet Express and GMC Savana commercial vans.
Advanced Design and Technology Campus - 07/27/2021
... Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes, zero emissions, and zero congestion goal. The site will...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... and documentation. Labor Time Guide: There are going to be more than a few times that a newer warranty administrator will have to hunt down the appropriate labor operation or labor time for a given repair. The LTG within SI provides a list of the...
Authorized Dealer - 10/26/2021
If a customer with a Chevrolet electric vehicle contacts a non-participating dealer or dealer that has not yet met all training, tool, and equipment requirements for service, they should be directed to Chevrolet.com or 1-833-EVCHEVY to find a participating...
Chevrolet Electric Models - 10/26/2021
... qualified and eligible to perform warranty, policy, and field action repairs on Chevrolet electric vehicles. Electric models include the Bolt EV/EUV, Malibu Hybrid, Silverado Hybrid, Spark EV, and Volt....
The Damage Code - 10/01/2021
The first two characters of the damage code are the Damage Area Code and identify the area of the vehicle. Keeping in mind that the right and left are determined as if sitting in the driver’s seat. The third and fourth characters of the damage code...
12V Battery Replacement - 10/01/2021
... ACDelco battery from an ACDelco Battery Distributor. The warranty statement and insert from the new replacement battery is to be removed from the battery and retained with the job card....
Cadillac Performance - 10/01/2021
The CT4-V Blackwing and CT5-V Blackwing are the last new gas-powered sedans from GM’s flagship luxury brand, which is going electric by the end of the decade. The CT5-V is the most powerful and fastest Cadillac production model in history according...
Transaction Types - 12/01/2021
When entering a new transaction, Service Contract Transaction Type (ZSCT) may only be selected when the corresponding Business Unit is selected (MIC). Transaction types ZREG, ZSSP, ZPDI, ZPTI, and ZPTC cannot be submitted when BU-MIC is selected. Ref...
Range Boost - 10/26/2021
A new supplier agreement with Wolfspeed, Inc, will provide a secure, long-term, domestically sourced supply of a key component needed for the future of EV’s. Wolfspeed is a global supplier of silicon carbide power devices. Silicon carbide is an...
Ultra Cruise - 10/26/2021
... current Super Cruise system is the hands-free highway driving system, which will co-exist with the new Ultra Cruise system, which allows for hands-free driving on city streets as well as highways. Ultra Cruise will launch with the premium Cadillac b...
Job Card Requirements - 10/26/2021
... service advisors should always verify the contact information is still valid. When you have a new customer, the VIN and customer contact information will need to be added. Mileage in is required and it must be physically inspected by the service...
End of Year - 10/26/2021
With the end of 2021 fast approaching, the new 2022 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Battery Maintenance Report - 05/26/2021
... Maxis home page has undergone some changes to improve readability and to provide clarity. The vehicle images have been removed from the report to allow for easier reading and printing. Dealer action verbiage has also been revised to make the necessa...
Corvette First Maintenance - 05/26/2021
The maintenance reimbursement amount on 2020 and newer Chevrolet Corvette (RPO LT2) has increased to $275. The effective date of the increase was May 1, 2021. The service includes an oil and filter change, transmission filter change, and a MPVI. The reimbursement...
GM Authorization and Attachments - 05/26/2021
... in support of diagnosis time or other labor hour (OLH) labor time requests, as well as the old and new serial numbers. Include any related CAC case numbers, BQM, or FSE notes and documents, and TAC case if applicable. If the Cost Comparison Worksheet...
Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...
Electric Hummer SUV - 03/22/2021
... electric Hummer SUV at Factory Zero in Detroit in early 2023. The annual target volume is 500,000 vehicles. The SUV will be the same size as the pickup with a unique roofline and a possible third row of seating. It will be powered by Ultium batteries...
Shutdown - 03/22/2021
... chips prompted the idling of the car assembly plant in Lansing, MI from mid through late March. Vehicle lines affected by the shutdown include the Chevrolet Camaro and Cadillac CT4 and CT5. While GM intends to make up as much of production as possible,...
Service Information - Improved! - 04/29/2021
The 2019-2021 light duty pickup service manual was rewritten in GM’s new service manual format. Technicians will notice limited link outs, enhanced torque tables with pictorials, and improved information about single use fasteners and component...
Reject of the Month - March 2021 - 02/25/2021
... and Procedures Article 6.2.2 states: When servicing service-agent owned vehicles, including new and used vehicles in inventory, service management is to sign the job card authorizing the work prior to the repair. Service management approval (explanation,...
... League Baseball Field of Dreams game in Dyersville, IA. Game attendees were able to try out the new creation: a hot dog nestled in apple pie crust, with fruit filling and bacon jam, garnished with apple mustard and bacon crumbles....
EPC - 08/30/2021
... of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review RPO information in IVH. Click the camera...
Immediate Field Action Closure - 08/30/2021
A system enhancement took place last month which allows for the immediate closure of field actions in IVH after vehicle repair. This enhancement expedites the resolution of scenarios where a dealer has completed field action repairs and is unable to report...
Labor Operation Selection - 06/29/2021
... used for both repairs. Warranty administrators should consult either the technician working on the vehicle or service management for help in determining how much, if any, labor time should be reduced. In the above example, both repairs require the draining...
CD Player - 07/27/2021
GM has made the decision to drop CD players from its passenger vehicles, effective 2022. While the players have been gradually discontinued for some time, the last to go will be from the Chevrolet Express and GMC Savana commercial vans.
Advanced Design and Technology Campus - 07/27/2021
... Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes, zero emissions, and zero congestion goal. The site will...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... and documentation. Labor Time Guide: There are going to be more than a few times that a newer warranty administrator will have to hunt down the appropriate labor operation or labor time for a given repair. The LTG within SI provides a list of the...
Authorized Dealer - 10/26/2021
If a customer with a Chevrolet electric vehicle contacts a non-participating dealer or dealer that has not yet met all training, tool, and equipment requirements for service, they should be directed to Chevrolet.com or 1-833-EVCHEVY to find a participating...
Chevrolet Electric Models - 10/26/2021
... qualified and eligible to perform warranty, policy, and field action repairs on Chevrolet electric vehicles. Electric models include the Bolt EV/EUV, Malibu Hybrid, Silverado Hybrid, Spark EV, and Volt....
The Damage Code - 10/01/2021
The first two characters of the damage code are the Damage Area Code and identify the area of the vehicle. Keeping in mind that the right and left are determined as if sitting in the driver’s seat. The third and fourth characters of the damage code...
12V Battery Replacement - 10/01/2021
... ACDelco battery from an ACDelco Battery Distributor. The warranty statement and insert from the new replacement battery is to be removed from the battery and retained with the job card....
Cadillac Performance - 10/01/2021
The CT4-V Blackwing and CT5-V Blackwing are the last new gas-powered sedans from GM’s flagship luxury brand, which is going electric by the end of the decade. The CT5-V is the most powerful and fastest Cadillac production model in history according...
Transaction Types - 12/01/2021
When entering a new transaction, Service Contract Transaction Type (ZSCT) may only be selected when the corresponding Business Unit is selected (MIC). Transaction types ZREG, ZSSP, ZPDI, ZPTI, and ZPTC cannot be submitted when BU-MIC is selected. Ref...
Range Boost - 10/26/2021
A new supplier agreement with Wolfspeed, Inc, will provide a secure, long-term, domestically sourced supply of a key component needed for the future of EV’s. Wolfspeed is a global supplier of silicon carbide power devices. Silicon carbide is an...
Ultra Cruise - 10/26/2021
... current Super Cruise system is the hands-free highway driving system, which will co-exist with the new Ultra Cruise system, which allows for hands-free driving on city streets as well as highways. Ultra Cruise will launch with the premium Cadillac b...
Job Card Requirements - 10/26/2021
... service advisors should always verify the contact information is still valid. When you have a new customer, the VIN and customer contact information will need to be added. Mileage in is required and it must be physically inspected by the service...
End of Year - 10/26/2021
With the end of 2021 fast approaching, the new 2022 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Battery Maintenance Report - 05/26/2021
... Maxis home page has undergone some changes to improve readability and to provide clarity. The vehicle images have been removed from the report to allow for easier reading and printing. Dealer action verbiage has also been revised to make the necessa...
Corvette First Maintenance - 05/26/2021
The maintenance reimbursement amount on 2020 and newer Chevrolet Corvette (RPO LT2) has increased to $275. The effective date of the increase was May 1, 2021. The service includes an oil and filter change, transmission filter change, and a MPVI. The reimbursement...
GM Authorization and Attachments - 05/26/2021
... in support of diagnosis time or other labor hour (OLH) labor time requests, as well as the old and new serial numbers. Include any related CAC case numbers, BQM, or FSE notes and documents, and TAC case if applicable. If the Cost Comparison Worksheet...
Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...
Electric Hummer SUV - 03/22/2021
... electric Hummer SUV at Factory Zero in Detroit in early 2023. The annual target volume is 500,000 vehicles. The SUV will be the same size as the pickup with a unique roofline and a possible third row of seating. It will be powered by Ultium batteries...
Shutdown - 03/22/2021
... chips prompted the idling of the car assembly plant in Lansing, MI from mid through late March. Vehicle lines affected by the shutdown include the Chevrolet Camaro and Cadillac CT4 and CT5. While GM intends to make up as much of production as possible,...
Service Information - Improved! - 04/29/2021
The 2019-2021 light duty pickup service manual was rewritten in GM’s new service manual format. Technicians will notice limited link outs, enhanced torque tables with pictorials, and improved information about single use fasteners and component...
Reject of the Month - March 2021 - 02/25/2021
... and Procedures Article 6.2.2 states: When servicing service-agent owned vehicles, including new and used vehicles in inventory, service management is to sign the job card authorizing the work prior to the repair. Service management approval (explanation,...
R1234yf Refrigerant - 02/25/2021
... Without the code on the transaction, the claim may be subject to chargeback. A copy of the Vehicle Data summary, including the warranty code, must be attached to the hard copy of the job card....
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
Technician clock times are meant to represent the actual time that the technician is physically working on a vehicle. Diagnosis time, repair time, OLH, etc., must be supported with a valid time stamp. All elements of a warranty repair, technician time...
Cruise - 12/29/2020
... There is still a person in the front passenger seat, but they have no manual control of the vehicle. Over the course of five years Cruise has been driving the streets of SF logging 2 million miles of testing for the zero-emission driverless cars.&nb...
Pre-Delivery Scratches - 12/29/2020
... for appearance, inspect the rear side door window on Buick Encore GX and Chevrolet Trailblazer vehicles for scratches or blemishes. The technician should make sure that the glass is damage free at PDI. If damage is found, clearly identify the area to...
Reject of the Month - January 2021 - 12/29/2020
... Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. The claim was for a valve spring replacement on a 2020 Chevrolet Corvette Stingray. At the time of...
Cadillac Celestiq - 01/27/2021
... Both the driver and passenger will have access to a free form display spanning the width of the vehicle and rear seat passengers will have personalized entertainment screens. The low-profile sedan is anticipated to have a six-figure sticker price....
Support / Chat - 01/27/2021
... in the search bar to view open cases, IVH information, and any articles related to the VIN and vehicle type....
Eligibility to Service - 04/26/2022
... a job card is opened involving an EV model. Only 100% EV trained technicians may perform electric vehicle repairs....
Restricted Labor Operations - 03/28/2022
Certain 2022 model year vehicles have options that have been built without modules due to the semiconductor shortage. Options and features that are inoperative as a result include heated/vented seats, heated steering wheel, and park assist. Bulletin 22NA020...
Air Bag Safety Recalls - 03/28/2022
Claims associated with the Takata Air Bag Safety Recalls require recording of the new replacement air bag serial number by the technician on the job card. The warranty administrator must then record the number in the Serial Number field of the warranty...
(CPO) - Towing - 02/23/2022
... be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations Guide...
EV Truck Production - 02/23/2022
GM plans to increase production of electric trucks and Cadillac sport utility vehicles this year by more than six times the previously planned output. The automaker intends to accelerate EV production, aiming to deliver 400,000 EVs in North America during...
Collaboration - 02/23/2022
GM is teaming up with Colorado based Lightning eMotors to fully electrify commercial vehicles for use in several applications, including school buses, shuttle buses, delivery and work trucks. GM has agreed to supply Lightning eMotors with medium duty...
Merry Christmas from jlwarranty - 12/01/2021
... the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few....
Empowerment: - 12/01/2021
... Tools available that can be processed directly through GWM using unique labor operations. The newest addition to the Tool offerings is My GM Rewards Points. Dealer Empowerment Levels, including the Standard Empowerment Level 6, STS Thresholds Not Met...
Warranty Block - 01/04/2022
... may be provided: Safety, Non-Compliance, and Emissions Recalls, Special Coverage Adjustment (while vehicles with branded titles are typically not included in a special coverage, there may be extenuating circumstances that include them), Emission Control...
Casting Plant - 01/04/2022
... This commitment will help launch 30 EVs globally and invest $35 billion in electric and autonomous vehicle development through 2025....
Super Bowl - 01/27/2022
GM will make an appearance in the Super Bowl for the third straight year. Last years spots featured its electric vehicle ambitions and the Cadillac Lyriq. In addition to GM, Nissan and Toyota also plan to advertise in the game.
VIN Cards (Tip from the Forum) - 01/27/2022
Access the GlobalConnect App Center to launch the Vehicle Identification Number Information site. The site provides VIN cards for 2010 and current car and light duty trucks as well as 2009 and older models. Information provided includes: GVWR/Brake System/Body...
Transmission Repair Clock Time - 01/27/2022
... a fifth clock time, this may be time spent putting the transmission back together and back in the vehicle. This would be considered base repair time as the diagnosis and OLH to replace additional time has already been performed. You could see a...
Glovebox Materials - 01/03/2022
... for the 2022 GMC Hummer EV. The full Owner’s Manual will be accessible from within the vehicle by accessing the myGMC app on the infotainment system. Additionally, both the Warranty Manual and the Owner’s Manual can be viewed, downloaded,...
Warranty VCT's - 07/27/2022
... and warranty administrators that have fewer than 2 years in their role, as well as those that are newer to GM, or are looking for a refresher. The topics include Service Agent Self Review, Warranty Documentation, Warranty Process, and Processing Warranty...
Detroit Auto Show - 08/22/2022
This year’s auto show will include a new “Air Mobility Experience” featuring flight displays by six air mobility innovation companies. The experience will be hosted over the Detroit River in Hart Plaza and in Huntington Place September...
OnStar - 08/22/2022
... was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s included in the manufacturer’s suggested retail price of all Buicks and GMCs ordered...
OnStar - 08/22/2022
... was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s included in the manufacturer’s suggested retail price of all Buicks and GMCs ordered...
... Without the code on the transaction, the claim may be subject to chargeback. A copy of the Vehicle Data summary, including the warranty code, must be attached to the hard copy of the job card....
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
Technician clock times are meant to represent the actual time that the technician is physically working on a vehicle. Diagnosis time, repair time, OLH, etc., must be supported with a valid time stamp. All elements of a warranty repair, technician time...
Cruise - 12/29/2020
... There is still a person in the front passenger seat, but they have no manual control of the vehicle. Over the course of five years Cruise has been driving the streets of SF logging 2 million miles of testing for the zero-emission driverless cars.&nb...
Pre-Delivery Scratches - 12/29/2020
... for appearance, inspect the rear side door window on Buick Encore GX and Chevrolet Trailblazer vehicles for scratches or blemishes. The technician should make sure that the glass is damage free at PDI. If damage is found, clearly identify the area to...
Reject of the Month - January 2021 - 12/29/2020
... Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. The claim was for a valve spring replacement on a 2020 Chevrolet Corvette Stingray. At the time of...
Cadillac Celestiq - 01/27/2021
... Both the driver and passenger will have access to a free form display spanning the width of the vehicle and rear seat passengers will have personalized entertainment screens. The low-profile sedan is anticipated to have a six-figure sticker price....
Support / Chat - 01/27/2021
... in the search bar to view open cases, IVH information, and any articles related to the VIN and vehicle type....
Eligibility to Service - 04/26/2022
... a job card is opened involving an EV model. Only 100% EV trained technicians may perform electric vehicle repairs....
Restricted Labor Operations - 03/28/2022
Certain 2022 model year vehicles have options that have been built without modules due to the semiconductor shortage. Options and features that are inoperative as a result include heated/vented seats, heated steering wheel, and park assist. Bulletin 22NA020...
Air Bag Safety Recalls - 03/28/2022
Claims associated with the Takata Air Bag Safety Recalls require recording of the new replacement air bag serial number by the technician on the job card. The warranty administrator must then record the number in the Serial Number field of the warranty...
(CPO) - Towing - 02/23/2022
... be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations Guide...
EV Truck Production - 02/23/2022
GM plans to increase production of electric trucks and Cadillac sport utility vehicles this year by more than six times the previously planned output. The automaker intends to accelerate EV production, aiming to deliver 400,000 EVs in North America during...
Collaboration - 02/23/2022
GM is teaming up with Colorado based Lightning eMotors to fully electrify commercial vehicles for use in several applications, including school buses, shuttle buses, delivery and work trucks. GM has agreed to supply Lightning eMotors with medium duty...
Merry Christmas from jlwarranty - 12/01/2021
... the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few....
Empowerment: - 12/01/2021
... Tools available that can be processed directly through GWM using unique labor operations. The newest addition to the Tool offerings is My GM Rewards Points. Dealer Empowerment Levels, including the Standard Empowerment Level 6, STS Thresholds Not Met...
Warranty Block - 01/04/2022
... may be provided: Safety, Non-Compliance, and Emissions Recalls, Special Coverage Adjustment (while vehicles with branded titles are typically not included in a special coverage, there may be extenuating circumstances that include them), Emission Control...
Casting Plant - 01/04/2022
... This commitment will help launch 30 EVs globally and invest $35 billion in electric and autonomous vehicle development through 2025....
Super Bowl - 01/27/2022
GM will make an appearance in the Super Bowl for the third straight year. Last years spots featured its electric vehicle ambitions and the Cadillac Lyriq. In addition to GM, Nissan and Toyota also plan to advertise in the game.
VIN Cards (Tip from the Forum) - 01/27/2022
Access the GlobalConnect App Center to launch the Vehicle Identification Number Information site. The site provides VIN cards for 2010 and current car and light duty trucks as well as 2009 and older models. Information provided includes: GVWR/Brake System/Body...
Transmission Repair Clock Time - 01/27/2022
... a fifth clock time, this may be time spent putting the transmission back together and back in the vehicle. This would be considered base repair time as the diagnosis and OLH to replace additional time has already been performed. You could see a...
Glovebox Materials - 01/03/2022
... for the 2022 GMC Hummer EV. The full Owner’s Manual will be accessible from within the vehicle by accessing the myGMC app on the infotainment system. Additionally, both the Warranty Manual and the Owner’s Manual can be viewed, downloaded,...
Warranty VCT's - 07/27/2022
... and warranty administrators that have fewer than 2 years in their role, as well as those that are newer to GM, or are looking for a refresher. The topics include Service Agent Self Review, Warranty Documentation, Warranty Process, and Processing Warranty...
Detroit Auto Show - 08/22/2022
This year’s auto show will include a new “Air Mobility Experience” featuring flight displays by six air mobility innovation companies. The experience will be hosted over the Detroit River in Hart Plaza and in Huntington Place September...
OnStar - 08/22/2022
... was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s included in the manufacturer’s suggested retail price of all Buicks and GMCs ordered...
OnStar - 08/22/2022
... was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s included in the manufacturer’s suggested retail price of all Buicks and GMCs ordered...
Super Cruise - 08/22/2022
... miles of divided highways currently. The expanded mapping will roll out with Super Cruise enabled vehicles that will come to market in the fourth quarter, and it will be delivered via an over the air update to current Super Cruise customers with a 2021...
Equinox EV - 09/26/2022
... with higher priced trims offering up to 300 miles. The model will be GM’s most affordable vehicle powered by the Ultium battery technology, the technology that is also in the electric Silverado, Lyriq, and Hummer EV. To accommodate the battery...
End of Year - 10/28/2022
With the end of 2022 fast approaching, the new 2023 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Bulletins - 09/26/2022
... by year, make, model at the SI home page. Check out the latest bulletins, by selecting the “newspaper” icon. Narrow the search by selecting the number of weeks and vehicle make. Tip: When entering a bulletin number, it is not necessary...
Warranty and the Technician - 06/20/2022
... stamp. The GR8 or the DCBS must be used in diagnosing batteries and maintaining batteries on new vehicles in dealer inventory. A 15-digit (GR8) or 20-digit (DCBS) warranty test code on the printed test result slip must be entered in the “battery...
GM and Cruise - 06/20/2022
... around in the northwest part of San Francisco. Cruise is the San Francisco-based autonomous vehicle company of which GM owns 80%....
UVeye - 07/27/2022
GM has reported that it made an undisclosed investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect...
All Electric - 07/27/2022
... lineup in North America by 2035 and has committed $35 billion toward autonomous and electric vehicles through 2025. Cadillac and Buick will go all-electric first, with a full transition by 2030. GM currently has four EVs available: the Cadillac Lyriq...
Warranty Parts Expediting - 05/25/2022
... that is express shipped can arrive the next day, depending on its location. This program is for vehicles covered under any GM warranty period. Dealer owned vehicles and parts and accessories replaced as part of a parts warranty (ZPTI or ZPTC) are not...
Safety - 05/25/2022
... planning organizations, and other road authorities with safety insights. Safety View uses crash, vehicle, and vulnerable road user information along with data from the US Census to prioritize and measure the effectiveness of roadway safety projects and...
Time Records - Insufficient - 05/25/2022
Technician time documentation must reflect actual and accurate time that technician worked on the vehicle. The time must also be reasonable for the repairs performed. Deviations occur when the time stamps do not show elapsed time or only a few minutes...
Forum - 12/07/2021
Hi Carol - Can you please share the year, make, model of the vehicle being repaired? And, specifically, the repair that was performed requiring removal of the front seat assembly? Thanks!
Forum - 12/28/2021
I am really new to GM and have been looking for all kinds of helpful hints like this. I keep searching everyones posts! Some of the suggestions posted sound helpful. I tried SI warranty job aid, but wasn't able to locate the engine size. So far I've been...
Forum - 12/28/2021
Welcome dear. I am currently trying to dump my memory warehouse onto paper, to train a new warranty admin for a sister store, so I try to use easiest way to get maximum results
Forum - 01/12/2022
... in Global and go to the app center. In the app search type "VIN" and you will see an icon for vehicle identification number (VIN) information. This area has "VIN cards" for cars and light trucks. It is a lot of detail but it is the best possible year-by-year...
Forum - 01/18/2022
Because if you dont close the RO it is implied that you still have the vehicle and if anything happens to it,,or it causes any damage,,the dealer can be held responsible for it.
Recall 14116 Steering Angle Sensor - 01/13/2022
... recall 14116 to replace the steering angle sensor. The tech did not document the serial # of the new sensor. Is there any other way besides having the customer come back in and have it all taken apart again to get the #. Since the repair was done...
Forum - 01/17/2022
hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and...
CPO Maint on 6.6L Gas engine L8T - 11/08/2021
Just so everyone has a heads up.This engine will only get $35 for the CPO maint. This is a new engine and does not currently show on page 78 in the CPO operations guide.
Engine codes - 11/12/2021
Ok so I am gonna admit I don't know what engine codes with what size engine it is....With the new maint rates and them being alllllllll over the place... Does anyone have a cheat sheet that says 5.3L will be L84, L8T 6.6L etc?
Forum - 11/29/2021
I typed in VIN decoder, in the service manual search bar, and got Vehicle, Engine and Transmission ID and VIN Location, Derivative and Usage under general info. From there it tells what the different letters/number indicate. But I am with you...
Claim oil? - 11/15/2021
HiWe have a vehicle with only 3,419 miles that came in with the engine oil level low. We put in a quart of oil and are starting an oil consumption test. Is there anyway to claim the time and oil?Thanks for any ideas.
Forum - 11/03/2021
... customer pay-type ticket ($0/0 time cost) to remove and note tech. Then when parts available, the vehicle can be given to that tech to replace jack. That is how we treat instances where warranty parts have to be ordered already...
Forum - 09/27/2021
Nope have not yet.... And whenever I have had one I have stated in comments sent under the instructions of the WSC due to vehicle being over 10 years. IF I do I will post it for sure
CUSTOMER ADDRESS - 09/15/2021
... their address during write-up. I was not aware that this had changed. We do an extreme amount of vehicle pickup and delivery, so what is the proper procedure in obtaining an address? Or is out advisor mistaken?...
... miles of divided highways currently. The expanded mapping will roll out with Super Cruise enabled vehicles that will come to market in the fourth quarter, and it will be delivered via an over the air update to current Super Cruise customers with a 2021...
Equinox EV - 09/26/2022
... with higher priced trims offering up to 300 miles. The model will be GM’s most affordable vehicle powered by the Ultium battery technology, the technology that is also in the electric Silverado, Lyriq, and Hummer EV. To accommodate the battery...
End of Year - 10/28/2022
With the end of 2022 fast approaching, the new 2023 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Bulletins - 09/26/2022
... by year, make, model at the SI home page. Check out the latest bulletins, by selecting the “newspaper” icon. Narrow the search by selecting the number of weeks and vehicle make. Tip: When entering a bulletin number, it is not necessary...
Warranty and the Technician - 06/20/2022
... stamp. The GR8 or the DCBS must be used in diagnosing batteries and maintaining batteries on new vehicles in dealer inventory. A 15-digit (GR8) or 20-digit (DCBS) warranty test code on the printed test result slip must be entered in the “battery...
GM and Cruise - 06/20/2022
... around in the northwest part of San Francisco. Cruise is the San Francisco-based autonomous vehicle company of which GM owns 80%....
UVeye - 07/27/2022
GM has reported that it made an undisclosed investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect...
All Electric - 07/27/2022
... lineup in North America by 2035 and has committed $35 billion toward autonomous and electric vehicles through 2025. Cadillac and Buick will go all-electric first, with a full transition by 2030. GM currently has four EVs available: the Cadillac Lyriq...
Warranty Parts Expediting - 05/25/2022
... that is express shipped can arrive the next day, depending on its location. This program is for vehicles covered under any GM warranty period. Dealer owned vehicles and parts and accessories replaced as part of a parts warranty (ZPTI or ZPTC) are not...
Safety - 05/25/2022
... planning organizations, and other road authorities with safety insights. Safety View uses crash, vehicle, and vulnerable road user information along with data from the US Census to prioritize and measure the effectiveness of roadway safety projects and...
Time Records - Insufficient - 05/25/2022
Technician time documentation must reflect actual and accurate time that technician worked on the vehicle. The time must also be reasonable for the repairs performed. Deviations occur when the time stamps do not show elapsed time or only a few minutes...
Forum - 12/07/2021
Hi Carol - Can you please share the year, make, model of the vehicle being repaired? And, specifically, the repair that was performed requiring removal of the front seat assembly? Thanks!
Forum - 12/28/2021
I am really new to GM and have been looking for all kinds of helpful hints like this. I keep searching everyones posts! Some of the suggestions posted sound helpful. I tried SI warranty job aid, but wasn't able to locate the engine size. So far I've been...
Forum - 12/28/2021
Welcome dear. I am currently trying to dump my memory warehouse onto paper, to train a new warranty admin for a sister store, so I try to use easiest way to get maximum results
Forum - 01/12/2022
... in Global and go to the app center. In the app search type "VIN" and you will see an icon for vehicle identification number (VIN) information. This area has "VIN cards" for cars and light trucks. It is a lot of detail but it is the best possible year-by-year...
Forum - 01/18/2022
Because if you dont close the RO it is implied that you still have the vehicle and if anything happens to it,,or it causes any damage,,the dealer can be held responsible for it.
Recall 14116 Steering Angle Sensor - 01/13/2022
... recall 14116 to replace the steering angle sensor. The tech did not document the serial # of the new sensor. Is there any other way besides having the customer come back in and have it all taken apart again to get the #. Since the repair was done...
Forum - 01/17/2022
hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and...
CPO Maint on 6.6L Gas engine L8T - 11/08/2021
Just so everyone has a heads up.This engine will only get $35 for the CPO maint. This is a new engine and does not currently show on page 78 in the CPO operations guide.
Engine codes - 11/12/2021
Ok so I am gonna admit I don't know what engine codes with what size engine it is....With the new maint rates and them being alllllllll over the place... Does anyone have a cheat sheet that says 5.3L will be L84, L8T 6.6L etc?
Forum - 11/29/2021
I typed in VIN decoder, in the service manual search bar, and got Vehicle, Engine and Transmission ID and VIN Location, Derivative and Usage under general info. From there it tells what the different letters/number indicate. But I am with you...
Claim oil? - 11/15/2021
HiWe have a vehicle with only 3,419 miles that came in with the engine oil level low. We put in a quart of oil and are starting an oil consumption test. Is there anyway to claim the time and oil?Thanks for any ideas.
Forum - 11/03/2021
... customer pay-type ticket ($0/0 time cost) to remove and note tech. Then when parts available, the vehicle can be given to that tech to replace jack. That is how we treat instances where warranty parts have to be ordered already...
Forum - 09/27/2021
Nope have not yet.... And whenever I have had one I have stated in comments sent under the instructions of the WSC due to vehicle being over 10 years. IF I do I will post it for sure
CUSTOMER ADDRESS - 09/15/2021
... their address during write-up. I was not aware that this had changed. We do an extreme amount of vehicle pickup and delivery, so what is the proper procedure in obtaining an address? Or is out advisor mistaken?...
Forum - 08/20/2021
What is GMS? All my retired CTP vehicles keep the 1st maintenance, after sale, so that must be what removed it from coverage. I usually have to goodwill the retired CTP 1st maintenance, because we do the LOF & ROT and update the state inspection sticker...
wiring repair labor operations and required additional information - 06/09/2021
Hello, this is the first time using this site, I was reading in the 5/26/2021 newsletter that I can download and print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get...
Forum - 06/15/2021
... it because there was really no information sent out to dealers regarding how to handle vehicles with that status....
GMPP deductible - 06/16/2021
We have a vehicle that came in for an engine issue and it ended up being two different causes. So we have two job lines. The deductible is on job #1 currently. We use ERA Ignite. For the second repair, do I then check the "waive deductible" since...
Forum - 06/25/2021
... definitely recommend handling as no charge, but internally vs as a warranty situation. If the vehicle was sold at your dealership, it may be an opportunity to work with the sales department on educating the customer of the first scheduled oil change...
Live 2021 GM Warranty Seminars Are Back! - 06/29/2021
New and seasoned attendees will gain tips that will expedite claim payment and reduce rejects! See Global Message GCUS-9-11427 (Sent June 08, 2021). View Schedule
Forum - 04/16/2021
... reason. Hertz will rent for the 38 per day rate- unless the customer needs a bigger vehicle (tahoe/suburban) then they charge 50. This price hike is a very sore subject with me as we have had to eat many of charges and fees that Enterprise...
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/18/2021
... the area where Delivery Conditions: The Delivery Receipt was signed without exception? and Vehicle delivered subject to inspection? are you suppose to fill that part out everytime? If there is an example somewhere on this website it would be great......
Forum - 08/02/2021
If the vehicle was still under warranty coverage, whatever the customer had to pay out of pocket would be reimburseable up to 1000.00. If it's over that it would need approval by the WSC. You will need the original paid copy of the sublet...
Forum - 08/16/2021
if they are just "regular" used cars, you can't claim for them. Per 07-00-89-037P, if the vehicle is dealer owned that are not enrolled in the CTP program, they are not eligible for rental reimbursement rates. This was fresh on my mind because...
Forum - 08/06/2021
Someone was asking me about an engine we put in with the vehicle in warranty. Your note and reference led me to see the "original purchaser" asterisk so I gave him the good news.
OnStar odometer rejects - 08/09/2021
... 2 transactions and rejected the 3rd! DBC was no help (go figure) and shortly after that all my vehicles with OnStar started rejecting. I don't have many claims today but I love it when GM screws up something like this and drives my reject rate up for...
Forum - 07/31/2021
GM has a new program whereby you can use certified used vehicles for your CTP units. It is kind of crazy but the program is integrated into OnTrac but it takes another step to get to it. The contracts are done there but you have to get into the program...
Dealer-owned Rental Fleet - 07/29/2021
We've decided to purchase several vehicles to use as rentals. I am very confused as to how these need to be registered so that they can be claimed for use with warrantable repairs. I'm guessing that they can't be tracked through OnTrac anymore? ...
Forum - 07/28/2021
... your process, what do you do if tech was flagged too much and adjustment falls in new payhalf, since advisor holds until pickup? Also, is it always after vehicle is gone, that you get ticket? Some instances, I already have, claimed and closed, before...
Work completed repair order flow process - 07/26/2021
... then hold until the customer picks up. This includes booking of the warranty and after the vehicle is gone then I get the whole shabang to review and if any changes need to be done for warranty processing I do it then. Tell me how your process...
Reject code 919 on current recall N202324251 - 07/19/2021
Anyone else getting reject code 919 when applying fpr WCAP/ used for Recall N202324251? Reject code is for vehicle evaluation not meeting the requirements. With this code, you are unable to "H" route the claim.
Courtesy Transportation - 07/19/2021
We had to put a warranty customer in a Non-GM Vehicle through Enterprise. Per Bulletin # 07-00-89-037Q, in the section - Other Related Policies states Non-GM rentals should only be provided as last resort. My question is should Service Manager sign, explain...
Forum - 07/20/2021
I had one pay last week. Enterprise supplied an email stating they were out of GM vehicles, at the time, and I scanned it into claim
Forum - 06/30/2021
I feel your pain Carol. We had a vehicle dropped with damage and a problem getting the delivery sheet filled printed incorrectly. It took six months of back and forth to finally get the claim paid. Then six months later it got charged back. We have started...
Bulletin Repairs - 09/14/2020
... complaining of a water leak in the rear interior of the cab of their 2019 Silverado. The vehicle is out of basic warranty. It is determined the remedy is covered under service bulletin 18-NA-383 (Water Found in Rear...
Forum - 09/15/2020
That bulletin is for vehicles under Bumper to Bumper coverage. You will have to have a policy claculator run on it. Work can be sublet, but cost cannot exceed what GM would pay your shop for same work. Make sure you take removal of rear window and headliner...
Part Warranty - 09/18/2020
... had a Transmission replaced under the Policy Evaluation Tool just recently. This customer sold the vehicle to another person, this person having Transmission issue. Where can I receive information on this issue? Thank you...
Forum - 07/31/2020
... with the customers and explain that it was part of their obligation in the maintenance of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
What is GMS? All my retired CTP vehicles keep the 1st maintenance, after sale, so that must be what removed it from coverage. I usually have to goodwill the retired CTP 1st maintenance, because we do the LOF & ROT and update the state inspection sticker...
wiring repair labor operations and required additional information - 06/09/2021
Hello, this is the first time using this site, I was reading in the 5/26/2021 newsletter that I can download and print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get...
Forum - 06/15/2021
... it because there was really no information sent out to dealers regarding how to handle vehicles with that status....
GMPP deductible - 06/16/2021
We have a vehicle that came in for an engine issue and it ended up being two different causes. So we have two job lines. The deductible is on job #1 currently. We use ERA Ignite. For the second repair, do I then check the "waive deductible" since...
Forum - 06/25/2021
... definitely recommend handling as no charge, but internally vs as a warranty situation. If the vehicle was sold at your dealership, it may be an opportunity to work with the sales department on educating the customer of the first scheduled oil change...
Live 2021 GM Warranty Seminars Are Back! - 06/29/2021
New and seasoned attendees will gain tips that will expedite claim payment and reduce rejects! See Global Message GCUS-9-11427 (Sent June 08, 2021). View Schedule
Forum - 04/16/2021
... reason. Hertz will rent for the 38 per day rate- unless the customer needs a bigger vehicle (tahoe/suburban) then they charge 50. This price hike is a very sore subject with me as we have had to eat many of charges and fees that Enterprise...
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/18/2021
... the area where Delivery Conditions: The Delivery Receipt was signed without exception? and Vehicle delivered subject to inspection? are you suppose to fill that part out everytime? If there is an example somewhere on this website it would be great......
Forum - 08/02/2021
If the vehicle was still under warranty coverage, whatever the customer had to pay out of pocket would be reimburseable up to 1000.00. If it's over that it would need approval by the WSC. You will need the original paid copy of the sublet...
Forum - 08/16/2021
if they are just "regular" used cars, you can't claim for them. Per 07-00-89-037P, if the vehicle is dealer owned that are not enrolled in the CTP program, they are not eligible for rental reimbursement rates. This was fresh on my mind because...
Forum - 08/06/2021
Someone was asking me about an engine we put in with the vehicle in warranty. Your note and reference led me to see the "original purchaser" asterisk so I gave him the good news.
OnStar odometer rejects - 08/09/2021
... 2 transactions and rejected the 3rd! DBC was no help (go figure) and shortly after that all my vehicles with OnStar started rejecting. I don't have many claims today but I love it when GM screws up something like this and drives my reject rate up for...
Forum - 07/31/2021
GM has a new program whereby you can use certified used vehicles for your CTP units. It is kind of crazy but the program is integrated into OnTrac but it takes another step to get to it. The contracts are done there but you have to get into the program...
Dealer-owned Rental Fleet - 07/29/2021
We've decided to purchase several vehicles to use as rentals. I am very confused as to how these need to be registered so that they can be claimed for use with warrantable repairs. I'm guessing that they can't be tracked through OnTrac anymore? ...
Forum - 07/28/2021
... your process, what do you do if tech was flagged too much and adjustment falls in new payhalf, since advisor holds until pickup? Also, is it always after vehicle is gone, that you get ticket? Some instances, I already have, claimed and closed, before...
Work completed repair order flow process - 07/26/2021
... then hold until the customer picks up. This includes booking of the warranty and after the vehicle is gone then I get the whole shabang to review and if any changes need to be done for warranty processing I do it then. Tell me how your process...
Reject code 919 on current recall N202324251 - 07/19/2021
Anyone else getting reject code 919 when applying fpr WCAP/ used for Recall N202324251? Reject code is for vehicle evaluation not meeting the requirements. With this code, you are unable to "H" route the claim.
Courtesy Transportation - 07/19/2021
We had to put a warranty customer in a Non-GM Vehicle through Enterprise. Per Bulletin # 07-00-89-037Q, in the section - Other Related Policies states Non-GM rentals should only be provided as last resort. My question is should Service Manager sign, explain...
Forum - 07/20/2021
I had one pay last week. Enterprise supplied an email stating they were out of GM vehicles, at the time, and I scanned it into claim
Forum - 06/30/2021
I feel your pain Carol. We had a vehicle dropped with damage and a problem getting the delivery sheet filled printed incorrectly. It took six months of back and forth to finally get the claim paid. Then six months later it got charged back. We have started...
Bulletin Repairs - 09/14/2020
... complaining of a water leak in the rear interior of the cab of their 2019 Silverado. The vehicle is out of basic warranty. It is determined the remedy is covered under service bulletin 18-NA-383 (Water Found in Rear...
Forum - 09/15/2020
That bulletin is for vehicles under Bumper to Bumper coverage. You will have to have a policy claculator run on it. Work can be sublet, but cost cannot exceed what GM would pay your shop for same work. Make sure you take removal of rear window and headliner...
Part Warranty - 09/18/2020
... had a Transmission replaced under the Policy Evaluation Tool just recently. This customer sold the vehicle to another person, this person having Transmission issue. Where can I receive information on this issue? Thank you...
Forum - 07/31/2020
... with the customers and explain that it was part of their obligation in the maintenance of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 09/24/2020
For a "normal" type brake condition the limit is 7,500 miles but a TSB that specifically calls out an issue like this is acceptable as long as the vehicle is in bumper to bumper warranty.
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
Included maintenance - 11/13/2020
Where can I find an updated list detailing how much GM pays for the various included maintenance programs? With more and more deisel vehicles on the road, I'm sure there's a newer list than what I have! Joe
Forum - 12/08/2020
Just learned something new, you mean you can put them ALL at the same time? I find it easier just to submit via Global because I didn't know you could do that!
Forum - 12/22/2020
Hi warranty1! Hope the new "EDS" system is going well! The Service Policies and Procedures Manual Article 6.5 provides some detail relating to the Retention and Review of Accounts and Records, including supporting documentation; records that must be retained...
2021 Warranty Webinars - 01/08/2021
Same workshop... New virtual format! We've divided our 1-day workshop into an online virtual training webinar taking place over the course of 2 morning sessions. View Schedule
PDI/Battery - 02/04/2021
So with the introduction of the new PDI procedures of not charging the batttery can we claim any time when the battery does have to be charged or are they figuring that someone else besides the techs will be doing this? Also if the battery comes in dead...
Forum - 02/08/2021
... want to do the recall and get it done. I had a time getting them to remember to get the old and new serial # from the airbags. Even marking the x where it belonged was a struggle. Will they ever understand? Sometimes i wonder but i try to be patient....
transmission warranty - 01/21/2021
If a customer brings in a receipt from a dealership for the purchase of a new transmission by an independent repair facility and then a hand written receipt for a tranmission installation with out any serial numbers or other identifying information; how...
Forum - 12/23/2020
Scenario 1: Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the hose are all clogged and replaces them all. So since this is all under the evap system I would think you could claim one and then the...
Forum - 12/30/2020
... someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 02/26/2021
Bulletin 21-NA-043 Properly Maintaining Vehicles in Dealer Inventory was recently released and addresses policies regarding Battery Maintenance. The bulletin replaces bulletin 09-00-89-002R.
Buyback - claim processing - 02/19/2021
We had a vehicle that GM contacted us to have the customer bring in for a repurchase. My service manager informed me that we should receive $100 for participating in this. In all of the paperwork we received, I didn't see anything about this. And...
Audit documentation clarification help... - 02/19/2021
... with what they were requesting. I need clarification on 2 things, since its been a few years and a new scanner lol.Is it supposed to be scanned by Jobcard, or single file? If memory serves, I had to do one large scan last time.Also, what are they considering...
Claim submission order - 04/07/2021
... in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one back, submit that?...
Customer signature when picking up - 09/03/2020
I've searched and searched, and perhaps it was my wording, but, when the customer picks up their vehicle is it in P&P that states they MUST sign that they are picking it up?I researched here and found an old article stating it may be a state requirement...
Forum - 09/03/2020
I know the only time we are to obtain signature, at pick-up, is if the vehicle was found to be unsafe to drive. We have them sign that they were informed, to release us from liabilty
Forum - 09/03/2020
... giving us permation to work on, and then also the accounting copy when picking up the vehicle after we've gone over the work and inspection performed. This way we have the before and after signature.....not sure if it's just our policy but...
Service Manager Authorization - 08/20/2020
Hello, I just want to clairfy - Customer Reimbursement for repair. This is not for vehicle payment or incidental expenses. Does Service Manager need to do the authorization of signature, explain, date and time? Thank you
Forum - 08/04/2020
... maintaining a copy of the ESC inovice with the job card. Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as noted below or forms associated with a service event or particular job card"....
Repeat Repair on Recall - 06/24/2020
... Sierra. Tech noted rear window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced the window per recall N192265660. Is it acceptable...
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Forum - 06/18/2020
... searching applique, the liftgate applique only shows under installed accessories (after build of vehicle). If it was put on, after delivered to dealer, you would have to make sure a claim was submitted for install of it, before attempting to submit....
Forum - 06/15/2020
I've used the new case management three times, and usually within that same day I have an advisor assigned to it. I don't remember a time it took longer than one day.
For a "normal" type brake condition the limit is 7,500 miles but a TSB that specifically calls out an issue like this is acceptable as long as the vehicle is in bumper to bumper warranty.
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
Included maintenance - 11/13/2020
Where can I find an updated list detailing how much GM pays for the various included maintenance programs? With more and more deisel vehicles on the road, I'm sure there's a newer list than what I have! Joe
Forum - 12/08/2020
Just learned something new, you mean you can put them ALL at the same time? I find it easier just to submit via Global because I didn't know you could do that!
Forum - 12/22/2020
Hi warranty1! Hope the new "EDS" system is going well! The Service Policies and Procedures Manual Article 6.5 provides some detail relating to the Retention and Review of Accounts and Records, including supporting documentation; records that must be retained...
2021 Warranty Webinars - 01/08/2021
Same workshop... New virtual format! We've divided our 1-day workshop into an online virtual training webinar taking place over the course of 2 morning sessions. View Schedule
PDI/Battery - 02/04/2021
So with the introduction of the new PDI procedures of not charging the batttery can we claim any time when the battery does have to be charged or are they figuring that someone else besides the techs will be doing this? Also if the battery comes in dead...
Forum - 02/08/2021
... want to do the recall and get it done. I had a time getting them to remember to get the old and new serial # from the airbags. Even marking the x where it belonged was a struggle. Will they ever understand? Sometimes i wonder but i try to be patient....
transmission warranty - 01/21/2021
If a customer brings in a receipt from a dealership for the purchase of a new transmission by an independent repair facility and then a hand written receipt for a tranmission installation with out any serial numbers or other identifying information; how...
Forum - 12/23/2020
Scenario 1: Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the hose are all clogged and replaces them all. So since this is all under the evap system I would think you could claim one and then the...
Forum - 12/30/2020
... someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 02/26/2021
Bulletin 21-NA-043 Properly Maintaining Vehicles in Dealer Inventory was recently released and addresses policies regarding Battery Maintenance. The bulletin replaces bulletin 09-00-89-002R.
Buyback - claim processing - 02/19/2021
We had a vehicle that GM contacted us to have the customer bring in for a repurchase. My service manager informed me that we should receive $100 for participating in this. In all of the paperwork we received, I didn't see anything about this. And...
Audit documentation clarification help... - 02/19/2021
... with what they were requesting. I need clarification on 2 things, since its been a few years and a new scanner lol.Is it supposed to be scanned by Jobcard, or single file? If memory serves, I had to do one large scan last time.Also, what are they considering...
Claim submission order - 04/07/2021
... in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one back, submit that?...
Customer signature when picking up - 09/03/2020
I've searched and searched, and perhaps it was my wording, but, when the customer picks up their vehicle is it in P&P that states they MUST sign that they are picking it up?I researched here and found an old article stating it may be a state requirement...
Forum - 09/03/2020
I know the only time we are to obtain signature, at pick-up, is if the vehicle was found to be unsafe to drive. We have them sign that they were informed, to release us from liabilty
Forum - 09/03/2020
... giving us permation to work on, and then also the accounting copy when picking up the vehicle after we've gone over the work and inspection performed. This way we have the before and after signature.....not sure if it's just our policy but...
Service Manager Authorization - 08/20/2020
Hello, I just want to clairfy - Customer Reimbursement for repair. This is not for vehicle payment or incidental expenses. Does Service Manager need to do the authorization of signature, explain, date and time? Thank you
Forum - 08/04/2020
... maintaining a copy of the ESC inovice with the job card. Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as noted below or forms associated with a service event or particular job card"....
Repeat Repair on Recall - 06/24/2020
... Sierra. Tech noted rear window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced the window per recall N192265660. Is it acceptable...
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Forum - 06/18/2020
... searching applique, the liftgate applique only shows under installed accessories (after build of vehicle). If it was put on, after delivered to dealer, you would have to make sure a claim was submitted for install of it, before attempting to submit....
Forum - 06/15/2020
I've used the new case management three times, and usually within that same day I have an advisor assigned to it. I don't remember a time it took longer than one day.
Forum - 06/15/2020
Thank you for the feedback. It listed it as a dealer accounting issue, because it was about a damaged vehicle that I had to contact DBC just to get delivery receipt. No shock, they intentionally left off the missing hood insultaion, but GM didnt even...
Customer Enthusiasm - 06/10/2020
... a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue? Do you think I would be able to customer enthusiasm this tonneau cover? ...
Forum - 05/05/2020
I'm not sure if you have had any luck as of today(05/04/2020), but I had the same issue. The bulletin has been revised with a mileage breakpoint. I assume that your claims with labor op 9104723 have more than 6,000 miles on the vehicle.
Customer reimbursement - 05/14/2020
... customer has a charge account, so it wasn't caught until about a week later. The advisor opened a new RO for the repair. But I'm unsure if I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
JL Warranty Stamps - 02/24/2020
... doubt no more!! In a matter of hours, they had thanked me for my suggestion and I had the new stamp a week later......
Forum - 03/30/2020
... "Component Coverage Letter (CCL) is an issued letter that extends coverage of a designated vehicle component for a specific time frame". Refer to IVH for specific time/mileage parameters associated with the coverage. ...
Forum - 04/01/2020
The 3 C's need more notation. It's missing the old & new serial numbers. DMA has to approve assembly replacements, that are for customer satisfaction, with a strong business case. We just had a transmission, with the same situation
Diagnostic time - 03/02/2020
Why is there not diagnostic time for every concern? How does GM expect these techs to be paid for scanning and trying to diagnose vehicles still under warranty?Format: Other
2023 Colorado/Canyon Battery - 08/01/2023
... and claim was submitted 7/26 with bulletin labor op. Claim rejected stating:Error 903: Vehicle not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special labour code for PIT5966B, so there is nothing in...
Part expediting on a recall - 07/19/2023
I have submitted for an expedite, but, right now I don't recall if the vehicle was under B2B, that being said. We can do an expedite on recalls regarless of being under B2B, correct? The only time I know for a fact would be on a ZPTI/ZPTC. ...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Which service advisor/writer to use when closing ticket - 07/05/2023
... When I submit the claim should I use the original advisor who wrote up the repair order or the new advisor who actually completed the ticket being as the original advisor is no longer working with us?...
Forum - 06/15/2023
SETUP I think that might be the missing link I don't remember seeing setup printouts only 2 3 4 programming codes. We are also going to self monitor and have me submit claims before the vehicle leaves, Thanks so much for the information.
Explain to me what the difference is please? - 06/23/2023
... Chev 2500 the build states a floor center console. The op says base time is ST, but if the vehicle has a "front floor console" then it is 1.7 (last 8 is LF24656) Any help will be greatly appreciated. I am having a major blonde moment...
Forum - 05/30/2023
... cannot get a successful scan it will be documented. We have had a number of instances where the vehicle was dead or would not scan on the open date but we scan it again before the job card is closed. In those instances I go to the SAVI dashboard and...
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Forum - 05/24/2023
... report 2 Complimentary lube-oil- filter .I used 0600723 but it reject not sure if there is an new labor code Thanks again Wanda Rodriguez ...
Forum - 08/15/2023
Bulletin 99-00-89-019 Section N (New Model Exchange Program Parts) indicates that the WPC will notify the dealer for shipping instructions. And, most of the exchange parts will be expedited back to the WPC with the WPC arranging shipment. Contact the...
Forum - 07/24/2023
Thanks for the tip, ewill3rd. A question for you: When you double check behind the tech and find that it does not match, do you have the tech re-test the battery using the correct information? How can they do this if the vehicle is already gone?
Forum - 08/07/2023
... I have is with Retrofit N222378791. GWM will not accept the published time in the bulletin IF the vehicle has rpo code "UDD". I check every vin and print a GMVIS build sheet and invariably the trucks have "UDD", which pays 2.0 hours vs 1.3, but GWM rejects...
SAVI Report on Maxis - 09/04/2023
... in October if we are above 98% utilization we can then auth our own SAVI 872rejects ( Dongle vehicle data is required but not received ),,,,,but we cant seem to find the report on MAXIS,,,has anybody got any word on when this will be available...
2024 TRAX FIRST MAINTENANCE - 09/07/2023
... they didn't have an answer either. The maintenance help card on here is for a 1.4L engine and the new Trax's are a 1.2L. Thanks in advance! ...
Forum - 10/27/2023
... the time and effort to get us out of it,,,even though we have no excess expense!! Maybe the new mgt will take action on it,,,but i am not holding my breath. Our claims now take longer than ever to get paid and wait till the end of year rush,,,,that...
Forum - 11/22/2023
For paper trail I woul create a new repair order making note that LPO's came in late. You would have to adjust the original LPO repair order and adjust to the correct time. You shouldn't have to H route unless you have already adjusted on...
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
... bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when you use the # parts gives us ...
Thank you for the feedback. It listed it as a dealer accounting issue, because it was about a damaged vehicle that I had to contact DBC just to get delivery receipt. No shock, they intentionally left off the missing hood insultaion, but GM didnt even...
Customer Enthusiasm - 06/10/2020
... a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue? Do you think I would be able to customer enthusiasm this tonneau cover? ...
Forum - 05/05/2020
I'm not sure if you have had any luck as of today(05/04/2020), but I had the same issue. The bulletin has been revised with a mileage breakpoint. I assume that your claims with labor op 9104723 have more than 6,000 miles on the vehicle.
Customer reimbursement - 05/14/2020
... customer has a charge account, so it wasn't caught until about a week later. The advisor opened a new RO for the repair. But I'm unsure if I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
JL Warranty Stamps - 02/24/2020
... doubt no more!! In a matter of hours, they had thanked me for my suggestion and I had the new stamp a week later......
Forum - 03/30/2020
... "Component Coverage Letter (CCL) is an issued letter that extends coverage of a designated vehicle component for a specific time frame". Refer to IVH for specific time/mileage parameters associated with the coverage. ...
Forum - 04/01/2020
The 3 C's need more notation. It's missing the old & new serial numbers. DMA has to approve assembly replacements, that are for customer satisfaction, with a strong business case. We just had a transmission, with the same situation
Diagnostic time - 03/02/2020
Why is there not diagnostic time for every concern? How does GM expect these techs to be paid for scanning and trying to diagnose vehicles still under warranty?Format: Other
2023 Colorado/Canyon Battery - 08/01/2023
... and claim was submitted 7/26 with bulletin labor op. Claim rejected stating:Error 903: Vehicle not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special labour code for PIT5966B, so there is nothing in...
Part expediting on a recall - 07/19/2023
I have submitted for an expedite, but, right now I don't recall if the vehicle was under B2B, that being said. We can do an expedite on recalls regarless of being under B2B, correct? The only time I know for a fact would be on a ZPTI/ZPTC. ...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Which service advisor/writer to use when closing ticket - 07/05/2023
... When I submit the claim should I use the original advisor who wrote up the repair order or the new advisor who actually completed the ticket being as the original advisor is no longer working with us?...
Forum - 06/15/2023
SETUP I think that might be the missing link I don't remember seeing setup printouts only 2 3 4 programming codes. We are also going to self monitor and have me submit claims before the vehicle leaves, Thanks so much for the information.
Explain to me what the difference is please? - 06/23/2023
... Chev 2500 the build states a floor center console. The op says base time is ST, but if the vehicle has a "front floor console" then it is 1.7 (last 8 is LF24656) Any help will be greatly appreciated. I am having a major blonde moment...
Forum - 05/30/2023
... cannot get a successful scan it will be documented. We have had a number of instances where the vehicle was dead or would not scan on the open date but we scan it again before the job card is closed. In those instances I go to the SAVI dashboard and...
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Forum - 05/24/2023
... report 2 Complimentary lube-oil- filter .I used 0600723 but it reject not sure if there is an new labor code Thanks again Wanda Rodriguez ...
Forum - 08/15/2023
Bulletin 99-00-89-019 Section N (New Model Exchange Program Parts) indicates that the WPC will notify the dealer for shipping instructions. And, most of the exchange parts will be expedited back to the WPC with the WPC arranging shipment. Contact the...
Forum - 07/24/2023
Thanks for the tip, ewill3rd. A question for you: When you double check behind the tech and find that it does not match, do you have the tech re-test the battery using the correct information? How can they do this if the vehicle is already gone?
Forum - 08/07/2023
... I have is with Retrofit N222378791. GWM will not accept the published time in the bulletin IF the vehicle has rpo code "UDD". I check every vin and print a GMVIS build sheet and invariably the trucks have "UDD", which pays 2.0 hours vs 1.3, but GWM rejects...
SAVI Report on Maxis - 09/04/2023
... in October if we are above 98% utilization we can then auth our own SAVI 872rejects ( Dongle vehicle data is required but not received ),,,,,but we cant seem to find the report on MAXIS,,,has anybody got any word on when this will be available...
2024 TRAX FIRST MAINTENANCE - 09/07/2023
... they didn't have an answer either. The maintenance help card on here is for a 1.4L engine and the new Trax's are a 1.2L. Thanks in advance! ...
Forum - 10/27/2023
... the time and effort to get us out of it,,,even though we have no excess expense!! Maybe the new mgt will take action on it,,,but i am not holding my breath. Our claims now take longer than ever to get paid and wait till the end of year rush,,,,that...
Forum - 11/22/2023
For paper trail I woul create a new repair order making note that LPO's came in late. You would have to adjust the original LPO repair order and adjust to the correct time. You shouldn't have to H route unless you have already adjusted on...
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
... bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when you use the # parts gives us ...
Forum - 12/05/2023
unfortunately the pricing on the new u bolts is really much higher than the old ones,,,I think GM updated the parts but didnt update the bulletin and their records,,,thus the rejects,,,I left a msg for the medium duty rep
Forum - 12/06/2023
... able to get them opened using Firefox. Seemed to be functional. Now GWM won't allow me to create a new transaction. I enter all fields, hit submit, all fields go blank, and it shows "_____ is required" for each field....
GLOBAL CONNECTION PROBLEMS SOLUTION - 12/13/2023
... and if you go to the top right of your screen where the 3 dots are,,,click them,,,select New In Private window,,,THEN ENTER DEALER.AUTOPARTNERS.NET AND IT WORKED FOR ME,,,HOPE THIS HELPS AS THEY SEEM TO BE HAVING MORE PROBLEMS...
Question on admin allowance for exchanges for modules - 12/21/2023
I have claim for a vehicle where multiple modules were replaced for an instrument cluster and radio issues. Three modules replaced in total. Does anyone know off hand if there is overlap or are all claimable for the admin allowance. ...
Forum - 12/24/2023
I would call my warranty support specialist with the entire scenerio for advice. I would think an ADD-Credit claim would be the way to go, and cross reference the new RO to the original 0590032 claim submission.
Collateral Damage - 03/20/2023
... has been covered before and I am unsure where to submit it.I work for a GM Dealer and we had a vehicle come in recently that had collateral damage to the interior of the car from a heater core that was leaking coolant. We needed to replace carpeting,...
Forum - 03/17/2023
Based on GM's new policy regarding time punches as long as you are going for published time on the EI I wouldn't worry about it. If your other line is an add line then he will need some punch time on that line.
Forum - 03/24/2023
Update from my original post it's been 9 days and I still have all 5 of my claims in pending status. Good news is I haven't run into anymore since that 1st batch. I hope they figure it out before the next SPS field actions hits.
Forum - 04/07/2023
You can go on the SAVI dashboard in GM. If the vehicle was scanned correctly it will show up in SAVI and be transmitted to GM. The problem we are having is with heavy duty trucks. None of them will scan. My service manager contacted...
Forum - 02/07/2023
... yesterday I am looking up the chart in Si,,,and guess what,,,the exact engine code in our vehicle used to determine the correct the correct CCA rating isnt listed!! grr soo i used the closest to it,,,,but that is what is soo frustrating dealing...
Forum - 02/10/2023
Thank you I will try that. So I chose begin a new transaction, ZPTC, I did not put in vin or mileage, and it paid. Thank you so very much for your help.
Battery SOC in reference field, Dealertrack DMS - 02/13/2023
Hi all, With the new battery SOC reading required for the Bolt battery recalls, I am trying to determine where to enter it in Dealertrack DMS. The recalls state to enter the SOC in the GWM "reference" field. Does anyone know which field that would...
Working Capital reimbursements - 02/22/2023
If a vehicle has several recalls and more than one has a working capital reimbursement applicable,,,,,can you apply for more than one working capital credit or does the system prevent that by having you enter the 9800088 labor op? We just started...
Freight Charges - 03/02/2023
... the reference bulletins are out of date. I just submitted in for freight on a dealer owned vehicle with a recall and the freight paid,,,but its time for an update...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
Forum - 04/13/2023
... It looks like it is for 2023 Model year and up, so I agree with you if it is for prior year vehicles. ...
Forum - 04/12/2023
The scan needs to be done when the vehicle enters the servie department. If for some reason you can't if needs to be done before leaving the shop. If it is towed in for a no start (example,battery) it will need to be jumped off to allow you to do the...
Forum - 04/17/2023
We ordered us a S stamp for our job cards. When our warranty adm. gets it, if it is not stamped then it will go back to the service manager in hopes that the vehicle is still at the shop. I'm thankful so far we've not missed any.
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/07/2023
We are using the dongle on all vehicles that come in, customer pay and warranty. This way there should be no issues. Also the information that is provided when the Dongle is used is a great tool for our advisors and for the dispatcher to use when deciding...
Forum - 04/12/2023
We plug every vehicle that comes through. You wont have issue with non-GM, but a a potential issue for what you are describing...
Forum - 04/10/2023
I have not seen it before however I believe that the codes decode into the test parameters, vehicle information, and failure type. It seems possible to me that it COULD be the same. Make sure that each slip has a unique time stamp on it and just put ...
Forum - 04/21/2023
... are below: Engine Oil Cooler Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked...
Forum - 04/20/2023
You can't get a "new" transmission unless it is a special circumstance. They are all SRTA parts once the thing is a year or two into production.
Strange Error Code - 05/09/2023
Has anyone recieved Error:090 "Job Card Date and Repair Date are not within CTA/CTP Agreement Dates" I am new to GM warranty and this is the first time I have seen this error code and I checked it against the error code print out that I have. Please let...
unfortunately the pricing on the new u bolts is really much higher than the old ones,,,I think GM updated the parts but didnt update the bulletin and their records,,,thus the rejects,,,I left a msg for the medium duty rep
Forum - 12/06/2023
... able to get them opened using Firefox. Seemed to be functional. Now GWM won't allow me to create a new transaction. I enter all fields, hit submit, all fields go blank, and it shows "_____ is required" for each field....
GLOBAL CONNECTION PROBLEMS SOLUTION - 12/13/2023
... and if you go to the top right of your screen where the 3 dots are,,,click them,,,select New In Private window,,,THEN ENTER DEALER.AUTOPARTNERS.NET AND IT WORKED FOR ME,,,HOPE THIS HELPS AS THEY SEEM TO BE HAVING MORE PROBLEMS...
Question on admin allowance for exchanges for modules - 12/21/2023
I have claim for a vehicle where multiple modules were replaced for an instrument cluster and radio issues. Three modules replaced in total. Does anyone know off hand if there is overlap or are all claimable for the admin allowance. ...
Forum - 12/24/2023
I would call my warranty support specialist with the entire scenerio for advice. I would think an ADD-Credit claim would be the way to go, and cross reference the new RO to the original 0590032 claim submission.
Collateral Damage - 03/20/2023
... has been covered before and I am unsure where to submit it.I work for a GM Dealer and we had a vehicle come in recently that had collateral damage to the interior of the car from a heater core that was leaking coolant. We needed to replace carpeting,...
Forum - 03/17/2023
Based on GM's new policy regarding time punches as long as you are going for published time on the EI I wouldn't worry about it. If your other line is an add line then he will need some punch time on that line.
Forum - 03/24/2023
Update from my original post it's been 9 days and I still have all 5 of my claims in pending status. Good news is I haven't run into anymore since that 1st batch. I hope they figure it out before the next SPS field actions hits.
Forum - 04/07/2023
You can go on the SAVI dashboard in GM. If the vehicle was scanned correctly it will show up in SAVI and be transmitted to GM. The problem we are having is with heavy duty trucks. None of them will scan. My service manager contacted...
Forum - 02/07/2023
... yesterday I am looking up the chart in Si,,,and guess what,,,the exact engine code in our vehicle used to determine the correct the correct CCA rating isnt listed!! grr soo i used the closest to it,,,,but that is what is soo frustrating dealing...
Forum - 02/10/2023
Thank you I will try that. So I chose begin a new transaction, ZPTC, I did not put in vin or mileage, and it paid. Thank you so very much for your help.
Battery SOC in reference field, Dealertrack DMS - 02/13/2023
Hi all, With the new battery SOC reading required for the Bolt battery recalls, I am trying to determine where to enter it in Dealertrack DMS. The recalls state to enter the SOC in the GWM "reference" field. Does anyone know which field that would...
Working Capital reimbursements - 02/22/2023
If a vehicle has several recalls and more than one has a working capital reimbursement applicable,,,,,can you apply for more than one working capital credit or does the system prevent that by having you enter the 9800088 labor op? We just started...
Freight Charges - 03/02/2023
... the reference bulletins are out of date. I just submitted in for freight on a dealer owned vehicle with a recall and the freight paid,,,but its time for an update...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
Forum - 04/13/2023
... It looks like it is for 2023 Model year and up, so I agree with you if it is for prior year vehicles. ...
Forum - 04/12/2023
The scan needs to be done when the vehicle enters the servie department. If for some reason you can't if needs to be done before leaving the shop. If it is towed in for a no start (example,battery) it will need to be jumped off to allow you to do the...
Forum - 04/17/2023
We ordered us a S stamp for our job cards. When our warranty adm. gets it, if it is not stamped then it will go back to the service manager in hopes that the vehicle is still at the shop. I'm thankful so far we've not missed any.
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/07/2023
We are using the dongle on all vehicles that come in, customer pay and warranty. This way there should be no issues. Also the information that is provided when the Dongle is used is a great tool for our advisors and for the dispatcher to use when deciding...
Forum - 04/12/2023
We plug every vehicle that comes through. You wont have issue with non-GM, but a a potential issue for what you are describing...
Forum - 04/10/2023
I have not seen it before however I believe that the codes decode into the test parameters, vehicle information, and failure type. It seems possible to me that it COULD be the same. Make sure that each slip has a unique time stamp on it and just put ...
Forum - 04/21/2023
... are below: Engine Oil Cooler Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked...
Forum - 04/20/2023
You can't get a "new" transmission unless it is a special circumstance. They are all SRTA parts once the thing is a year or two into production.
Strange Error Code - 05/09/2023
Has anyone recieved Error:090 "Job Card Date and Repair Date are not within CTA/CTP Agreement Dates" I am new to GM warranty and this is the first time I have seen this error code and I checked it against the error code print out that I have. Please let...
Part warranty off of a c/p line - 05/10/2023
... To me that is an add line, no ifs ands or buts... Seems a WSC person (we are in transion to a new one it seems) sent my claim back stating I need to "uncheck" the add line box since it stemmed from the original complaint. I called and spoke with...
Forum - 03/16/2022
GM does not require full punch time coverage to pay the tech the base time. Also the adds are based on model and vehicle trim level. You are entitled to those regardless of how long it takes the tech.
Forum - 04/06/2022
... me that the SPS code is not valid with that LOP. Not sure what I've got going on with it. The vehicle came back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said that GM is aware of these problems. Going to try to...
Forum - 04/14/2022
... be just as effective at solving this issue as they have been and getting opcode searches fixed on new vehicles. I called them and they always say "we are aware of it and are working on it". In my experience GM is always about 6 months to a year behind...
Windshield Reseal - 02/02/2022
I am comtemplating which labor is actually the correct one to use for this repair. Vehicle came in with waterleak near A pillar. Sublet shop was removing the window to reseal it and it cracked so now we are replacing the windshield. Is it best to report...
Forum - 02/14/2022
... that your tech needs to provide that you simply won't be able to know without having worked on the vehicle yourself. I wouldn't disagree that JLW couldn't come up with some relevant information on this topic for the Warranty Administrator role but it...
Forum - 02/14/2022
Thank you for the advice! Completey spaced putting in the vehicle info. 2017 GMC Sierra 3500. I believe I will need to go with the 1st or 3rd option.
PDI LPO's - 02/18/2022
... said that they do not? I am hoping so because what a pain it is to be honest. GM knows which vehicles get LPO's already... know what I mean? I am just curious.......
Forum - 05/25/2022
Here we put it all at cost and the diff is split between parts and service. We found that if the tech had a vehicle come in to have one replaced under warranty, and not talking about the first service, then it would pay 2.3. So we pay a total of...
Working Capital Claims Processing - 05/17/2022
If I understand correctly I submit for WACP when the parts are available and we have repaired the vehicle. I submit the WACP Zset claim before submitting the Field Action repair claim. Is that correct?
Forum - 02/24/2022
... Operations and Required Additional Information" article in the March '22 edition of the Warranty News as well as the "Warranty Briefs: Wiring Routing Diagrams" online training video for information on the this topic!...
Forum - 04/28/2022
... after a grid locator go to Locator View column and search there for the correct grid. we get new techs and sometimes i have to teach them how to do this,,,or if they are out for some reason this gives you the ability to work thru it without waiting,,,,hope...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... LPO's, maintenances and easy peasy ones..... BUT like I was saying this morning if a tech gets a vehicle and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just...
Forum - 07/07/2022
... of claims I cannot submit, or put customers in a position to have to come back in to have their vehicle disassembled to get the serial numbers, when we know GM won't pay OLH for not following directions... ...
Forum - 07/19/2022
... want with a day-by-day timeline and if they complain about time punches just attach a copy of the "new" policy to the invoice and explain that you are not required to punch base time according to GM....
PDI'S not paid How to get paid? - 07/19/2022
We have 12 PDI's that we did, vehicles are sold.We have not been paid for the PDI"s. We got paid for fluids and LPO's. Some are over 36 dyas old.What do we do?
Forum - 07/26/2022
... has been that these prices are effective 8/1 but they have gone in and changed SI to only show the new pricing with no effective dates and no way to look up the old pricing structure? (apart from the charts I have made and sent to some of you, or the...
Forum - 01/12/2023
We are a Cadillac dealer but we have a customer who has a Chevy that is under CPO. The customer wants to bring their new Chevy to our Cadillac dealer but we want to be sure we can do CPO warranty work before we commit to them.
FINDING A LABOR OP - 01/19/2023
... sensor for left front on a dually was replaced and programmed. Getting "does not match vehicle criteria". Thank you. ...
WHY AM i GETTING THESE REJECTS - 01/19/2023
IM GETTING ERROR 903 VEHICLE NOT COMPATIBLE WITH LABOR CODE ON 22 AND 23 GMC 2500'S (SO FAR)TWO KICKED BACK, LABOR CODE 0600743 MAINT NF314794 NF319661ONE KICKED BACK FOR PDI ADD 0590032 AND DEF ADD 0590062 PF173616. HAVE I MISSED A NOTICE??
Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...
Forum - 01/17/2023
The proactive alert is the vehicle already knows it needs a battery, so it self-diagnosed (in laymens terms). Leaking batteries are considered hazardous and not subject to GR8 testing. That's why they shouldn't/don't include diag time
... To me that is an add line, no ifs ands or buts... Seems a WSC person (we are in transion to a new one it seems) sent my claim back stating I need to "uncheck" the add line box since it stemmed from the original complaint. I called and spoke with...
Forum - 03/16/2022
GM does not require full punch time coverage to pay the tech the base time. Also the adds are based on model and vehicle trim level. You are entitled to those regardless of how long it takes the tech.
Forum - 04/06/2022
... me that the SPS code is not valid with that LOP. Not sure what I've got going on with it. The vehicle came back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said that GM is aware of these problems. Going to try to...
Forum - 04/14/2022
... be just as effective at solving this issue as they have been and getting opcode searches fixed on new vehicles. I called them and they always say "we are aware of it and are working on it". In my experience GM is always about 6 months to a year behind...
Windshield Reseal - 02/02/2022
I am comtemplating which labor is actually the correct one to use for this repair. Vehicle came in with waterleak near A pillar. Sublet shop was removing the window to reseal it and it cracked so now we are replacing the windshield. Is it best to report...
Forum - 02/14/2022
... that your tech needs to provide that you simply won't be able to know without having worked on the vehicle yourself. I wouldn't disagree that JLW couldn't come up with some relevant information on this topic for the Warranty Administrator role but it...
Forum - 02/14/2022
Thank you for the advice! Completey spaced putting in the vehicle info. 2017 GMC Sierra 3500. I believe I will need to go with the 1st or 3rd option.
PDI LPO's - 02/18/2022
... said that they do not? I am hoping so because what a pain it is to be honest. GM knows which vehicles get LPO's already... know what I mean? I am just curious.......
Forum - 05/25/2022
Here we put it all at cost and the diff is split between parts and service. We found that if the tech had a vehicle come in to have one replaced under warranty, and not talking about the first service, then it would pay 2.3. So we pay a total of...
Working Capital Claims Processing - 05/17/2022
If I understand correctly I submit for WACP when the parts are available and we have repaired the vehicle. I submit the WACP Zset claim before submitting the Field Action repair claim. Is that correct?
Forum - 02/24/2022
... Operations and Required Additional Information" article in the March '22 edition of the Warranty News as well as the "Warranty Briefs: Wiring Routing Diagrams" online training video for information on the this topic!...
Forum - 04/28/2022
... after a grid locator go to Locator View column and search there for the correct grid. we get new techs and sometimes i have to teach them how to do this,,,or if they are out for some reason this gives you the ability to work thru it without waiting,,,,hope...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... LPO's, maintenances and easy peasy ones..... BUT like I was saying this morning if a tech gets a vehicle and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just...
Forum - 07/07/2022
... of claims I cannot submit, or put customers in a position to have to come back in to have their vehicle disassembled to get the serial numbers, when we know GM won't pay OLH for not following directions... ...
Forum - 07/19/2022
... want with a day-by-day timeline and if they complain about time punches just attach a copy of the "new" policy to the invoice and explain that you are not required to punch base time according to GM....
PDI'S not paid How to get paid? - 07/19/2022
We have 12 PDI's that we did, vehicles are sold.We have not been paid for the PDI"s. We got paid for fluids and LPO's. Some are over 36 dyas old.What do we do?
Forum - 07/26/2022
... has been that these prices are effective 8/1 but they have gone in and changed SI to only show the new pricing with no effective dates and no way to look up the old pricing structure? (apart from the charts I have made and sent to some of you, or the...
Forum - 01/12/2023
We are a Cadillac dealer but we have a customer who has a Chevy that is under CPO. The customer wants to bring their new Chevy to our Cadillac dealer but we want to be sure we can do CPO warranty work before we commit to them.
FINDING A LABOR OP - 01/19/2023
... sensor for left front on a dually was replaced and programmed. Getting "does not match vehicle criteria". Thank you. ...
WHY AM i GETTING THESE REJECTS - 01/19/2023
IM GETTING ERROR 903 VEHICLE NOT COMPATIBLE WITH LABOR CODE ON 22 AND 23 GMC 2500'S (SO FAR)TWO KICKED BACK, LABOR CODE 0600743 MAINT NF314794 NF319661ONE KICKED BACK FOR PDI ADD 0590032 AND DEF ADD 0590062 PF173616. HAVE I MISSED A NOTICE??
Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...
Forum - 01/17/2023
The proactive alert is the vehicle already knows it needs a battery, so it self-diagnosed (in laymens terms). Leaking batteries are considered hazardous and not subject to GR8 testing. That's why they shouldn't/don't include diag time
FUEL ON A PDI - 12/05/2022
Hello, all. Was wondering if there was a way to claim fuel for a PDI? I can't seem to find anything. New service manager that came from different manufacturer where fuel was claimable.
Exception to the rule for customer reimbursement? - 11/22/2022
... for special coverage and recalls. Has anyone found that a copy emailed or faxed for a vehicle that is in bumper to bumper allowed to be used for reimbursement?...
Empowerment Portal - 11/30/2022
... on 10/27/2022. It is still in submit status and I don't know who to contact. We have a new person, Leslie, approving/rejecting our warranty submissions. Is this who reviews sumissions because I don't know how to contact her. Any...
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
Good Monday morning!! I have a vehicle where the customer is concerned about the lack of space between the headlamp and fender. There are no paint concerns as this time. My question is, this bulletin doesn't offer an adjustment only operation, so if there...
Forum - 01/10/2023
i have checked with several dealers and they are all seeing over 100 incidents per month of vehicles not getting plugged by the SAVI device. NObody seems to be taking this very seriously but when GM starts rejecting all these claims I wonder who...
Forum - 09/08/2022
Iwas confused to. I called DBC. If you inspect and vehicle passes it will close the recall.
Forum - 09/13/2022
we had a similar concern and found we were not being paid for any of our medium duty vehicles ,,,,you have to manually submit for them !! the most common factor though is that you might not be the delivering dealer per the system,,,might just be a co...
Forum - 09/13/2022
Is the vehicle involved in the Heated Vented Seat retrofit process (due to chip shortage)? The retrofits are being executed under six separate bulletins (N212354520 to N212354525). It is important to verify the VIN in IVH to confirm that the correct retrofit...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
Forum - 08/01/2022
The new updated maintenance reimbursements increase rates are now available for as of today 8/1. I just printed mine off but have not submitted one for payment yet. Reference# GCUS-9-13281
Forum - 10/25/2022
We have an employee that broke down out of state in a new Silverado. Had it towed back to our dealership for repair. I sent the tow bill in for $888.00, explained the situation and was told I need portal approval. Can someone please...
Forum - 10/11/2022
the reason they are doing it is to prevent the current owner from using a discount they may have utilized in buying the vehicle and then turn around and sell it for more $$$. I have seen this situation develop in the past and the owner was making...
Volt Battery warranty - 10/11/2022
we have run into instances of Volt Batteries having a section replaced under warranty,,,then then the vehicle goes out of warranty,,,and the tech says the entire battery is degraded and needs to be replaced,,,,so the question was,,,"does the fact that...
N222376920 - Stop Delivery Wheelhouse Liner Build Shy - 10/19/2022
What do we do if the vehicle already has all the wheel liners installed from factory, nothing needs to be done? How do we close the field action?
Forum - 09/28/2022
... up any rejections. I do hope they send out something to those of us who use it, on how to use the new setup...
Forum - 05/22/2018
brandit80 - thanks for the suggestion! Please see the Global Warranty Management article within the May 2018 edition of the Warranty News. The article provides a look at the Service Agent Self Review process.
Original Documents - 05/18/2018
The January 2018 issue of Warranty News states: "Authorizations, time documentation, customer signatures, etc are to be documented on the original job card document, not a reprinted copy. Reprinted copies are typcally indicated as such with...
GOODWILL LABOR OPS - 05/29/2018
Is there a bulletin with a complete list of all the labor op codes and situations for goodwill (ex. vehicle payment 0600005)? Maybe considered as a goodwill gift? It would be helpful to know what all is available to use when a situation warrants...
Forum - 05/08/2018
... card ######. As per level 2, resubmit the claim with quantity of “one” on the first vehicle and if a second vehicle comes into the dealership, then you SHOULD NOT submit the part a second time. Sincerely, Albert DBC Service Team &...
Forum - 05/02/2018
That is what I was talking about, however the matrix GM put out for the new policy does not clarify and makes it appear as though the warranty stops at the expiration of the base warranty. I don't have one of these but was seeking clarification in ca...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Liftgate strut replacement after recall was performed - 05/01/2018
... recall 15240 was performed for reprogramming and reoienting the struts, now two days later vehicle is back in shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a parts warranty because previous repair (under...
Forum - 03/15/2018
We just close our CCND's to internal and pay the tech .3 at cost. Our reasoning for this is that more than likely the vehicle will return with the same concern in the future and if a related issue is found, that would generate a repeat repair.
Forum - 03/22/2018
Question I have a vehicle that the tech performed a water leak around the 3rd brake light. How do I pay the tech a water leak? I can't find a lablor op? or if no labor op how much can I pay the tech? Also if there is no labor op and I pay him would...
Forum - 03/20/2018
... service manager who basically said tough luck, we had no way of proving that their tech left the vehicle in the state that we received it in. It's definitely a sticky situation. We're still working on it with our DMA to hopefully be able...
Hello, all. Was wondering if there was a way to claim fuel for a PDI? I can't seem to find anything. New service manager that came from different manufacturer where fuel was claimable.
Exception to the rule for customer reimbursement? - 11/22/2022
... for special coverage and recalls. Has anyone found that a copy emailed or faxed for a vehicle that is in bumper to bumper allowed to be used for reimbursement?...
Empowerment Portal - 11/30/2022
... on 10/27/2022. It is still in submit status and I don't know who to contact. We have a new person, Leslie, approving/rejecting our warranty submissions. Is this who reviews sumissions because I don't know how to contact her. Any...
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
Good Monday morning!! I have a vehicle where the customer is concerned about the lack of space between the headlamp and fender. There are no paint concerns as this time. My question is, this bulletin doesn't offer an adjustment only operation, so if there...
Forum - 01/10/2023
i have checked with several dealers and they are all seeing over 100 incidents per month of vehicles not getting plugged by the SAVI device. NObody seems to be taking this very seriously but when GM starts rejecting all these claims I wonder who...
Forum - 09/08/2022
Iwas confused to. I called DBC. If you inspect and vehicle passes it will close the recall.
Forum - 09/13/2022
we had a similar concern and found we were not being paid for any of our medium duty vehicles ,,,,you have to manually submit for them !! the most common factor though is that you might not be the delivering dealer per the system,,,might just be a co...
Forum - 09/13/2022
Is the vehicle involved in the Heated Vented Seat retrofit process (due to chip shortage)? The retrofits are being executed under six separate bulletins (N212354520 to N212354525). It is important to verify the VIN in IVH to confirm that the correct retrofit...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
Forum - 08/01/2022
The new updated maintenance reimbursements increase rates are now available for as of today 8/1. I just printed mine off but have not submitted one for payment yet. Reference# GCUS-9-13281
Forum - 10/25/2022
We have an employee that broke down out of state in a new Silverado. Had it towed back to our dealership for repair. I sent the tow bill in for $888.00, explained the situation and was told I need portal approval. Can someone please...
Forum - 10/11/2022
the reason they are doing it is to prevent the current owner from using a discount they may have utilized in buying the vehicle and then turn around and sell it for more $$$. I have seen this situation develop in the past and the owner was making...
Volt Battery warranty - 10/11/2022
we have run into instances of Volt Batteries having a section replaced under warranty,,,then then the vehicle goes out of warranty,,,and the tech says the entire battery is degraded and needs to be replaced,,,,so the question was,,,"does the fact that...
N222376920 - Stop Delivery Wheelhouse Liner Build Shy - 10/19/2022
What do we do if the vehicle already has all the wheel liners installed from factory, nothing needs to be done? How do we close the field action?
Forum - 09/28/2022
... up any rejections. I do hope they send out something to those of us who use it, on how to use the new setup...
Forum - 05/22/2018
brandit80 - thanks for the suggestion! Please see the Global Warranty Management article within the May 2018 edition of the Warranty News. The article provides a look at the Service Agent Self Review process.
Original Documents - 05/18/2018
The January 2018 issue of Warranty News states: "Authorizations, time documentation, customer signatures, etc are to be documented on the original job card document, not a reprinted copy. Reprinted copies are typcally indicated as such with...
GOODWILL LABOR OPS - 05/29/2018
Is there a bulletin with a complete list of all the labor op codes and situations for goodwill (ex. vehicle payment 0600005)? Maybe considered as a goodwill gift? It would be helpful to know what all is available to use when a situation warrants...
Forum - 05/08/2018
... card ######. As per level 2, resubmit the claim with quantity of “one” on the first vehicle and if a second vehicle comes into the dealership, then you SHOULD NOT submit the part a second time. Sincerely, Albert DBC Service Team &...
Forum - 05/02/2018
That is what I was talking about, however the matrix GM put out for the new policy does not clarify and makes it appear as though the warranty stops at the expiration of the base warranty. I don't have one of these but was seeking clarification in ca...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Liftgate strut replacement after recall was performed - 05/01/2018
... recall 15240 was performed for reprogramming and reoienting the struts, now two days later vehicle is back in shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a parts warranty because previous repair (under...
Forum - 03/15/2018
We just close our CCND's to internal and pay the tech .3 at cost. Our reasoning for this is that more than likely the vehicle will return with the same concern in the future and if a related issue is found, that would generate a repeat repair.
Forum - 03/22/2018
Question I have a vehicle that the tech performed a water leak around the 3rd brake light. How do I pay the tech a water leak? I can't find a lablor op? or if no labor op how much can I pay the tech? Also if there is no labor op and I pay him would...
Forum - 03/20/2018
... service manager who basically said tough luck, we had no way of proving that their tech left the vehicle in the state that we received it in. It's definitely a sticky situation. We're still working on it with our DMA to hopefully be able...
CPO shock replacement - 03/21/2018
We have a CPO vehicle in for service that has shocks that are worn and need replacement, it isn't a specifically excluded labor op but could be considered a wear item. How would you proceed? Do we cover it under the CPO warranty?
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
Certified pre-owned windshield **HELP!!** - 04/05/2018
... fracture in the windshield that needs to be replaced. When I look up the labor op in the new CPO guide, it is not excluded. Based on this information, I told the advisor that it was covered. My service manager has told me that...
Recall Claim Part/Age Issue - 04/24/2018
... other key. Is there any way possible to submit for the other key? Can we H-route the new claim for approval?...
R1234YF Refrigerant Help - 04/25/2018
Had a vehicle that came in that had no refrigerant in it. It holds 0.600 kg Our cost for a 10lb is $675Can someone help me figure want I should put in on the warranty claim? I put 60 in for the units and $90.00 for the cost, but that seems to be exce...
Forum - 09/27/2018
The October edition of the newsletter has an article covering this topic (Variable Diagnostics). Click Here to view the article. The article references the Variable Diagnostic Time Allowance bulletin 18-NA-263.
Transportation Damage Core Reimbursement? - 09/20/2018
Hi,Will a transportation claim cover the core on a wheel? We have a vehicle that was delivered with damage to the rim and the tire. The rim is chipped/chewed up all the way around. If we turn the core in and it gets rejected, will we...
Forum - 08/15/2018
... Warranty. While neither document directly addresses your unique scenario, and without a product (vehicle make, model, year) specific bulletin, I would recommend thorough documentation on the job card supporting the repair, including the need for win...
Cost Comparison Worksheet - 08/08/2018
... it, but it was no longer under Service Forms. Even if we are not a PQC dealership, do we use the new forms under the Support page? And if so, do we fill every area out?...
CPO POWERTRAIN COVERAGE - 09/10/2018
... operation 3031200, the labop does not come up on the restricted list for CPO ops. But the vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have to check for restricted...
Forum - 07/09/2018
TO RETRIEVE A LOST SPS PROGRAMMING CODE: *Go to the computer used to program the vehicle and open up TIS. *Open up Service Programming System. *Start SPS *Go to settings. *Go to warranty claim code tab - the history of your...
test your knowledge quiz for July - 07/16/2018
I got a question wrong on the July quiz because I trusted the answer on the test your knowledge page at the back of the newsletter instead of double checking the answer in the article. MY BAD....hope this doesn't happen to anyone else. It says the...
Forum - 05/30/2018
... the additional information box? Also, the $3.32 is for 2018, is this the correct amount for your vehicle? I am curious how it pays... let me know when it pays, I still have to submit my first claim today. Thank you....
Forum - 06/07/2018
Thank you for your input, I just had one of these claims and remember seeing this in the JL Warranty News for June. So glad this was answered.
Forum - 06/12/2018
PN 84467435 appears to be a transfer case. Which labor operation are you using with this repair? Also, what year, make, model vehicle?
Forum - 06/13/2018
There used to be a form for the transfer case but it's now gone. In the newest version of Required Operation Procedures for Warranty it only states the cost comparison is required for engine and transmission assemblies.
Forum - 07/17/2018
Would not recommend altering the dates as reported on the job card. Handle as policy (the vehicle is out of warranty by time, based on the repair date), with comments supporting the performance of the sublet repair while the vehicle was...
Forum - 07/27/2018
I was told by GM itself that You can only use corrosion if there is an actual hole in the body of the vehicle. As in the rust chewed through the body and you can see through it. This was just a few weeks ago.
Forum - 07/31/2018
... rejects when the service was performed in close proximity to the previous service. Has the vehicle been sold more than once as CPO, with CPO maintenance? Again, we have on occasion had rejects when the vehicle has been sold as CPO, traded in, and...
Added Operation when they're are different causes for the same concern. - 02/02/2018
... is that considered a true added operation? For example, we had a customer complaint of the vehicle overheating. The thermostat was found to be stuck and the water pump was leaking. So we'll have to add another line. Correct? ...
Forum - 01/18/2018
I always have my techs clock the time as olh & claim it. But of course by clocking on regular work time first to test drive. I am new to this site... so trying it out.
Forum - 01/19/2018
... 6) has this: Scenario "A repair is performed as instructed in a Special Coverage bulletin on a vehicle included in the special coverage and the vehicle is beyond the Special Coverage limits and a policy decision has been made." Instruction "Submit...
Forum - 01/09/2018
I READ A NEWSLETTER ARTICLE ON HERE THAT TALKS ABOUT KEEPING A DAILY LOG AND HAVING CUSTOMERS INITIAL THEIR SHUTTLE RIDE AND THEN AT THE END OF THE DAY THEY GIVE THE LOG TO THE WARRANTY ADMINISTRATOR TO KEEP. WE DON'T DO THAT AND I HAVEN'T READ...
Forum - 03/09/2018
... Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications. Just putting this on here for future reference or for anyone looking for this kind of thing....
We have a CPO vehicle in for service that has shocks that are worn and need replacement, it isn't a specifically excluded labor op but could be considered a wear item. How would you proceed? Do we cover it under the CPO warranty?
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
Certified pre-owned windshield **HELP!!** - 04/05/2018
... fracture in the windshield that needs to be replaced. When I look up the labor op in the new CPO guide, it is not excluded. Based on this information, I told the advisor that it was covered. My service manager has told me that...
Recall Claim Part/Age Issue - 04/24/2018
... other key. Is there any way possible to submit for the other key? Can we H-route the new claim for approval?...
R1234YF Refrigerant Help - 04/25/2018
Had a vehicle that came in that had no refrigerant in it. It holds 0.600 kg Our cost for a 10lb is $675Can someone help me figure want I should put in on the warranty claim? I put 60 in for the units and $90.00 for the cost, but that seems to be exce...
Forum - 09/27/2018
The October edition of the newsletter has an article covering this topic (Variable Diagnostics). Click Here to view the article. The article references the Variable Diagnostic Time Allowance bulletin 18-NA-263.
Transportation Damage Core Reimbursement? - 09/20/2018
Hi,Will a transportation claim cover the core on a wheel? We have a vehicle that was delivered with damage to the rim and the tire. The rim is chipped/chewed up all the way around. If we turn the core in and it gets rejected, will we...
Forum - 08/15/2018
... Warranty. While neither document directly addresses your unique scenario, and without a product (vehicle make, model, year) specific bulletin, I would recommend thorough documentation on the job card supporting the repair, including the need for win...
Cost Comparison Worksheet - 08/08/2018
... it, but it was no longer under Service Forms. Even if we are not a PQC dealership, do we use the new forms under the Support page? And if so, do we fill every area out?...
CPO POWERTRAIN COVERAGE - 09/10/2018
... operation 3031200, the labop does not come up on the restricted list for CPO ops. But the vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have to check for restricted...
Forum - 07/09/2018
TO RETRIEVE A LOST SPS PROGRAMMING CODE: *Go to the computer used to program the vehicle and open up TIS. *Open up Service Programming System. *Start SPS *Go to settings. *Go to warranty claim code tab - the history of your...
test your knowledge quiz for July - 07/16/2018
I got a question wrong on the July quiz because I trusted the answer on the test your knowledge page at the back of the newsletter instead of double checking the answer in the article. MY BAD....hope this doesn't happen to anyone else. It says the...
Forum - 05/30/2018
... the additional information box? Also, the $3.32 is for 2018, is this the correct amount for your vehicle? I am curious how it pays... let me know when it pays, I still have to submit my first claim today. Thank you....
Forum - 06/07/2018
Thank you for your input, I just had one of these claims and remember seeing this in the JL Warranty News for June. So glad this was answered.
Forum - 06/12/2018
PN 84467435 appears to be a transfer case. Which labor operation are you using with this repair? Also, what year, make, model vehicle?
Forum - 06/13/2018
There used to be a form for the transfer case but it's now gone. In the newest version of Required Operation Procedures for Warranty it only states the cost comparison is required for engine and transmission assemblies.
Forum - 07/17/2018
Would not recommend altering the dates as reported on the job card. Handle as policy (the vehicle is out of warranty by time, based on the repair date), with comments supporting the performance of the sublet repair while the vehicle was...
Forum - 07/27/2018
I was told by GM itself that You can only use corrosion if there is an actual hole in the body of the vehicle. As in the rust chewed through the body and you can see through it. This was just a few weeks ago.
Forum - 07/31/2018
... rejects when the service was performed in close proximity to the previous service. Has the vehicle been sold more than once as CPO, with CPO maintenance? Again, we have on occasion had rejects when the vehicle has been sold as CPO, traded in, and...
Added Operation when they're are different causes for the same concern. - 02/02/2018
... is that considered a true added operation? For example, we had a customer complaint of the vehicle overheating. The thermostat was found to be stuck and the water pump was leaking. So we'll have to add another line. Correct? ...
Forum - 01/18/2018
I always have my techs clock the time as olh & claim it. But of course by clocking on regular work time first to test drive. I am new to this site... so trying it out.
Forum - 01/19/2018
... 6) has this: Scenario "A repair is performed as instructed in a Special Coverage bulletin on a vehicle included in the special coverage and the vehicle is beyond the Special Coverage limits and a policy decision has been made." Instruction "Submit...
Forum - 01/09/2018
I READ A NEWSLETTER ARTICLE ON HERE THAT TALKS ABOUT KEEPING A DAILY LOG AND HAVING CUSTOMERS INITIAL THEIR SHUTTLE RIDE AND THEN AT THE END OF THE DAY THEY GIVE THE LOG TO THE WARRANTY ADMINISTRATOR TO KEEP. WE DON'T DO THAT AND I HAVEN'T READ...
Forum - 03/09/2018
... Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications. Just putting this on here for future reference or for anyone looking for this kind of thing....
Which claim first? - 03/05/2018
I need to file a claim for cust reimb for a repair now covered by recall. We also have to do the recall with the new parts. I don't remember in which order I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say...
Forum - 03/06/2018
If the vehicle had returned to the dealership that did the original repair, it would be considered a "come back". Therefore NOT warranty. However, I agree with jblox that it should not be the customer's responsibility. I would definitely...
Forum - 02/22/2018
How do I pull up the auto paid PDI in Global? I have been manually creating a new transaction. It seems there should be a easier way to submit fluids only.
Forum - 02/27/2018
... were referenced in the Battery Bulletin Updates article of the March 2018 edition of the Warranty News, the policy associated with removing and retaining the Battery Warranty Insert Tag with the job card holds true as stated in Service Policies...
Forum - 02/27/2018
Would it still be the case since the vehicle is still within the bumper-to-bumper? They have around 13,000 miles and 3 months left for it.
Forum - 02/21/2018
... a PDF or something that lists the details for the submission process. I know this is a relatively new program. Does anyone have more detail? Seems like this shouldn't be forced to a policy decision....
Shuttle Reimbursement - 01/04/2018
... as a shuttle service? I've looked through both the bulletin for courtesy transportation and other news articles on here, but am a little confused as to what qualifies. Our dealership has a courtesy transportation driver, but we do not charge customers...
Forum - 01/04/2018
... we also had one reject for installing the wrong battery! The part number must also match the vehicle on the bulletin. It may be worth an email or a call to your WSC contact for a more thorough explanation. I know I'd be interested in...
Forum - 01/02/2018
Under Service Forms in GlobalConnect is a document called "Recall Vehicle Action Report: CAM-02" It is a word document you download, fill out and mail in. Now it won't close in IVH as legally, it has to appear on there, but it would stop the customer...
Forum - 12/22/2017
I've always taken replace to mean install a new part to take the place of a part that wasn't functioning. My body shop uses R&I for remove and install a part that they've taken off and then reinstalled. A lot of techs will use R&R...
Forum - 12/26/2017
... and on page 6 they go over every scenario with special coverages. According to this, if a vehicle is outside of the time/mileage limits for the coverage you would still use the 99XXXXX code but also use the PET and / or DMA auth prior to submission. ...
Forum - 11/16/2017
... Unavailable paragraph, specifically the third bullet, provides detail on service agent owned vehicles and the exclusion of the management approval requirement with ZPDI and ZFAT transactions. In regards to the question regarding Add-On repairs and Service...
Powertrain Coverage Definition - 11/17/2017
... the engine? The DBC said it's only covered under the Emission Limited Warranty, which this vehicle doesn't have. Is this something that should be powertrain or not?...
Forum - 11/21/2017
... Information Guides. This information is also available within SI - enter year/make/model of vehicle > select the Limited Warranty Guide (within the Owner Manual publication list). Another option is to review the Powertrain Coverage Table in SI for...
Forum - 11/27/2017
I specifically asked our DMA about the necessity of our service manager signing dealership owned vehicles for ZFAT and ZPDI. He in turn phoned someone 'higher up' and they said unequivically that the job card MUST be signed and dated by the service manager....
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
... this time it is Base 1.1 (I do know that monthly the LTG is updated). So would I go by the new base time, or shold I use straight time if our technician didn't have 1.1 hrs to perform the DEF Regeneration?...
Forum - 12/08/2017
I thought it was always 1.1 hours, but maybe it depended on the vehicle? I'd use the 1.1 if that's all they did. If it was for OLH then the lower punch time.
Forum - 12/19/2017
... I have a bunch of PDIs that have that status but the actual PDI process has not been done to the vehicle. My manager had me submit them and all came back on my warranty schedule as double payments. What am I supossed to do with the ROs I write? Than...
Forum - 12/19/2017
... will be sitting in your PDI account/schedule. The only ones I have ever submitted for, are fleet vehicles delivered to our dealer, that did not auto-pay. My PDI tickets have a PDI line, which I zero out the warranty claim on, but pay my techs, any dealer-installed...
Forum - 12/20/2017
... failure. Parts are ordered. The customer returns at a later, subsequent, date to have the new component installed. This is considered an added customer concern and must be authorized as such....
Forum - 10/24/2017
... I see where it says to double check the customer's last name or validate whose name is on the vehicle registry, and rerun, but nothing that indicates that the old calculator results shouldn't be used....
Forum - 11/15/2017
my dealer isnt great about this either, i had to submit an add to vehicle build last week ! the service advisors dont help either, but I am finally going to hang up this job i have enjoyed for several years and let someone else figure this out a solu...
policy evaluation tool - 10/31/2017
Hi, The newsletter for October said that you only had to do one policy evaluation tool for the job card, not each individual job. When I talked to my warranty specialist she said that is not true, you still have to run the calculator on each job.any ...
Forum - 09/26/2017
... was no customer/dealer participation. I had assumed there would be an issue since the vehicle was within the certified used warranty, but the claim paid with no problems....
Carpet replacement after waterleak repair. - 09/26/2017
... waterleak is due to evap case and makes repairs. Customer returns complaining that vehicle has a mildew smell. Dealer determines carpet is covered in mildew and replaces carpet. Will GM consider this as related to the waterleak? ...
I need to file a claim for cust reimb for a repair now covered by recall. We also have to do the recall with the new parts. I don't remember in which order I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say...
Forum - 03/06/2018
If the vehicle had returned to the dealership that did the original repair, it would be considered a "come back". Therefore NOT warranty. However, I agree with jblox that it should not be the customer's responsibility. I would definitely...
Forum - 02/22/2018
How do I pull up the auto paid PDI in Global? I have been manually creating a new transaction. It seems there should be a easier way to submit fluids only.
Forum - 02/27/2018
... were referenced in the Battery Bulletin Updates article of the March 2018 edition of the Warranty News, the policy associated with removing and retaining the Battery Warranty Insert Tag with the job card holds true as stated in Service Policies...
Forum - 02/27/2018
Would it still be the case since the vehicle is still within the bumper-to-bumper? They have around 13,000 miles and 3 months left for it.
Forum - 02/21/2018
... a PDF or something that lists the details for the submission process. I know this is a relatively new program. Does anyone have more detail? Seems like this shouldn't be forced to a policy decision....
Shuttle Reimbursement - 01/04/2018
... as a shuttle service? I've looked through both the bulletin for courtesy transportation and other news articles on here, but am a little confused as to what qualifies. Our dealership has a courtesy transportation driver, but we do not charge customers...
Forum - 01/04/2018
... we also had one reject for installing the wrong battery! The part number must also match the vehicle on the bulletin. It may be worth an email or a call to your WSC contact for a more thorough explanation. I know I'd be interested in...
Forum - 01/02/2018
Under Service Forms in GlobalConnect is a document called "Recall Vehicle Action Report: CAM-02" It is a word document you download, fill out and mail in. Now it won't close in IVH as legally, it has to appear on there, but it would stop the customer...
Forum - 12/22/2017
I've always taken replace to mean install a new part to take the place of a part that wasn't functioning. My body shop uses R&I for remove and install a part that they've taken off and then reinstalled. A lot of techs will use R&R...
Forum - 12/26/2017
... and on page 6 they go over every scenario with special coverages. According to this, if a vehicle is outside of the time/mileage limits for the coverage you would still use the 99XXXXX code but also use the PET and / or DMA auth prior to submission. ...
Forum - 11/16/2017
... Unavailable paragraph, specifically the third bullet, provides detail on service agent owned vehicles and the exclusion of the management approval requirement with ZPDI and ZFAT transactions. In regards to the question regarding Add-On repairs and Service...
Powertrain Coverage Definition - 11/17/2017
... the engine? The DBC said it's only covered under the Emission Limited Warranty, which this vehicle doesn't have. Is this something that should be powertrain or not?...
Forum - 11/21/2017
... Information Guides. This information is also available within SI - enter year/make/model of vehicle > select the Limited Warranty Guide (within the Owner Manual publication list). Another option is to review the Powertrain Coverage Table in SI for...
Forum - 11/27/2017
I specifically asked our DMA about the necessity of our service manager signing dealership owned vehicles for ZFAT and ZPDI. He in turn phoned someone 'higher up' and they said unequivically that the job card MUST be signed and dated by the service manager....
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
... this time it is Base 1.1 (I do know that monthly the LTG is updated). So would I go by the new base time, or shold I use straight time if our technician didn't have 1.1 hrs to perform the DEF Regeneration?...
Forum - 12/08/2017
I thought it was always 1.1 hours, but maybe it depended on the vehicle? I'd use the 1.1 if that's all they did. If it was for OLH then the lower punch time.
Forum - 12/19/2017
... I have a bunch of PDIs that have that status but the actual PDI process has not been done to the vehicle. My manager had me submit them and all came back on my warranty schedule as double payments. What am I supossed to do with the ROs I write? Than...
Forum - 12/19/2017
... will be sitting in your PDI account/schedule. The only ones I have ever submitted for, are fleet vehicles delivered to our dealer, that did not auto-pay. My PDI tickets have a PDI line, which I zero out the warranty claim on, but pay my techs, any dealer-installed...
Forum - 12/20/2017
... failure. Parts are ordered. The customer returns at a later, subsequent, date to have the new component installed. This is considered an added customer concern and must be authorized as such....
Forum - 10/24/2017
... I see where it says to double check the customer's last name or validate whose name is on the vehicle registry, and rerun, but nothing that indicates that the old calculator results shouldn't be used....
Forum - 11/15/2017
my dealer isnt great about this either, i had to submit an add to vehicle build last week ! the service advisors dont help either, but I am finally going to hang up this job i have enjoyed for several years and let someone else figure this out a solu...
policy evaluation tool - 10/31/2017
Hi, The newsletter for October said that you only had to do one policy evaluation tool for the job card, not each individual job. When I talked to my warranty specialist she said that is not true, you still have to run the calculator on each job.any ...
Forum - 09/26/2017
... was no customer/dealer participation. I had assumed there would be an issue since the vehicle was within the certified used warranty, but the claim paid with no problems....
Carpet replacement after waterleak repair. - 09/26/2017
... waterleak is due to evap case and makes repairs. Customer returns complaining that vehicle has a mildew smell. Dealer determines carpet is covered in mildew and replaces carpet. Will GM consider this as related to the waterleak? ...
Return process for airbags - 09/28/2017
Good morning. I have over 60 airbags from the recall 15817 I need to send back. I am new to this process. Can anyone give me some kind of idea where I can go to get information on returning? I much appreciate. Linda
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Forum - 09/05/2017
... op with olh. Move parts to added line. Please advise if this is the correct way to proceed, new at this job as a warranty adminstrator not service manager...
Forum - 08/28/2017
I GOT A ONE-TIME-GRACE, ON A MISSING WCC. WE WERE ABLE TO PULL UP THE VEHICLE, IN TIS, AND SHOW THAT IT HAD BEEN PERFORMED. I SUBMITTED A SCREEN-SHOT OF TIS, SHOWING WE HAD DONE THE PROGRAMMING
Forum - 08/30/2017
i havent been on reynolds for a few months but soon to be back on when the new owners take over, but from what i can remember think we had an account number set up in the journal tables for this.
Forum - 09/14/2017
... Check on JL to see if they have a video to watch which will help. Also, Post the VIN of the vehicle you're working with and the area that was painted and see if anyone responds. If all else fails, then either live chat the DBC for help or...
Forum - 07/21/2017
... yet to figure out why we need Management approval to add a recall line to a customer owned vehicle job card? Seems ridiculous to me...majority of the time the customer is not going to have a concern, and they want recalls always...
Forum - 07/24/2017
... they'll come up with yet another set of policies to go forward with. I keep taping the newest matrix on top of the previous one, I'm up to 4 since they came out with the first one that I have dating May of 2016. It's just hard to...
BULLETIN PIP5504 - 07/26/2017
... time guide under transmission bulletins i have two and entered one that got rejected error 919 vehicle evulation citeria not compatible with this labor code 8480478. what else can i use with this repair ????...
Forum - 07/27/2017
... If the VIN doesn't match up then I would call DBC for the closest operation. If the vehicle fits the concern on the bulletin but doesn't fit in with the specs, you'll probably have to use a closest operation on this one....
Loose Bolts on Truck Bed - 11/29/2018
HiWe had a customer come in with the complaint of a loud noise when going over bumps. After inspecting the vehicle the tech found that some of the bed bolts were loose and retorqued them. I know there is not a labor op for that so was going to use the...
Forum - 11/29/2018
The comments on the (new) job card for the reimbursement should reflect the current event: customer's frustration that the pump failed and they had to pay for it on job card ** at ** miles, contact with CAC, case number, and what is being done...
Shuttle Service? - 11/30/2018
I was just reading the Dec 2018 newletter about Shuttle Service. I was disappointed to not see the documentation requirements for warranty when a shuttle is provided. Can anyone tell me?
Forum - 11/28/2018
... Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for the reimbursement, so they will get Policy Tool usage credit on that claim when it pays in GWM. So, in Candy's case: Open a new job card...
Over the Counter Part Warranty Documentation - 11/20/2018
... states problem with part and gave customer replacement part? Without installing it in the vehicle, how are we supposed to know what's wrong? I think GM did away with the requirement for Service Management authorization on part warranties,...
Forum - 11/27/2018
... showed me how to navigate Global Warranty Management. Other than that, I read as many JL newsletters as I could find, read forum posts, took the quizzes, etc. After a couple of months I attended the training workshop, which is very informative...
Forum - 10/24/2018
Hi Karyl! Thanks for the newsletter topic request! Certain components and/or services are eligible for a $20.00 administrative allowance when repaired through sublet or other qualified service faciilities. Including: radiator or heater core, truck diesel...
Forum - 11/28/2018
I have seen a few bulletins related to something like that. I just did one today on another car. I don't see anything on a quick search for that vehicle. Did you ask the tech if he used a TSB or something?
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
Hey,We had a vehicle in for Recall N182179090. The system did not give a Warranty Claim Code. Tech tried to retrieve code. No code found. Tech attempted to program again. Would not program. Had lastest program. ...
TINT ON REPLACED WINDOW - 02/04/2019
... We, the dealer, had the windows tinted prior to customer purchase. Can we get paid to tint the new window under warranty?...
Forum - 02/11/2019
... Limited Warranty and Owner Assistance Information. Scroll to the Maintenance section within the New Vehicle Limited Warranty document. Or, in SI, for example, take a look at Document ID 4641436 (scroll to the What is Not Covered section)....
Forum - 02/06/2019
... which would tell you the original dealer that received the unit and their location. Most Canadian vehicle, are measured by KM vs MI, in applicable warranties. Now, that is not to say that it hasn't made its way to being registered in the US, but they...
CORVETTE TIRE TRANSPORTATION DAMAGE - 02/07/2019
WE HAD A CORVETTE DELIVERED ON 1/3119 AT 1:51 PM WHEN THE TEMPERATURE OUTSIDE WAS -5 DEGREES OUTSIDE. VEHICLE WAS DRIVEN AND ALL FOUR TIRES CRACKED. CONTACED DBC AND WAS ADVISED TO SUBMIT LETTER OF NOTIFICATION FOR DAMAGE. DRIVER REFUSED TO CHANGE PAPERWORK...
ROBINAIR WARRANTY CODE FOR R1234yf REFRIGERANT - 02/07/2019
AS PER BULLETIN #12-01-37-001E: Information on New Refrigerant (R1234yf) for A/C Service - (Jun 21, 2018) the warranty code on the Robinair test printout is to be submitted in the comments in the claim. I have a printout but it has 2 separate...
Forum - 12/20/2018
I brought this up with a similar question the other day. the 2019 program is the "first" service, except on some vehicles and yes GM is selling some pre-paid maintenance plans. Good luck.
Good morning. I have over 60 airbags from the recall 15817 I need to send back. I am new to this process. Can anyone give me some kind of idea where I can go to get information on returning? I much appreciate. Linda
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Forum - 09/05/2017
... op with olh. Move parts to added line. Please advise if this is the correct way to proceed, new at this job as a warranty adminstrator not service manager...
Forum - 08/28/2017
I GOT A ONE-TIME-GRACE, ON A MISSING WCC. WE WERE ABLE TO PULL UP THE VEHICLE, IN TIS, AND SHOW THAT IT HAD BEEN PERFORMED. I SUBMITTED A SCREEN-SHOT OF TIS, SHOWING WE HAD DONE THE PROGRAMMING
Forum - 08/30/2017
i havent been on reynolds for a few months but soon to be back on when the new owners take over, but from what i can remember think we had an account number set up in the journal tables for this.
Forum - 09/14/2017
... Check on JL to see if they have a video to watch which will help. Also, Post the VIN of the vehicle you're working with and the area that was painted and see if anyone responds. If all else fails, then either live chat the DBC for help or...
Forum - 07/21/2017
... yet to figure out why we need Management approval to add a recall line to a customer owned vehicle job card? Seems ridiculous to me...majority of the time the customer is not going to have a concern, and they want recalls always...
Forum - 07/24/2017
... they'll come up with yet another set of policies to go forward with. I keep taping the newest matrix on top of the previous one, I'm up to 4 since they came out with the first one that I have dating May of 2016. It's just hard to...
BULLETIN PIP5504 - 07/26/2017
... time guide under transmission bulletins i have two and entered one that got rejected error 919 vehicle evulation citeria not compatible with this labor code 8480478. what else can i use with this repair ????...
Forum - 07/27/2017
... If the VIN doesn't match up then I would call DBC for the closest operation. If the vehicle fits the concern on the bulletin but doesn't fit in with the specs, you'll probably have to use a closest operation on this one....
Loose Bolts on Truck Bed - 11/29/2018
HiWe had a customer come in with the complaint of a loud noise when going over bumps. After inspecting the vehicle the tech found that some of the bed bolts were loose and retorqued them. I know there is not a labor op for that so was going to use the...
Forum - 11/29/2018
The comments on the (new) job card for the reimbursement should reflect the current event: customer's frustration that the pump failed and they had to pay for it on job card ** at ** miles, contact with CAC, case number, and what is being done...
Shuttle Service? - 11/30/2018
I was just reading the Dec 2018 newletter about Shuttle Service. I was disappointed to not see the documentation requirements for warranty when a shuttle is provided. Can anyone tell me?
Forum - 11/28/2018
... Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for the reimbursement, so they will get Policy Tool usage credit on that claim when it pays in GWM. So, in Candy's case: Open a new job card...
Over the Counter Part Warranty Documentation - 11/20/2018
... states problem with part and gave customer replacement part? Without installing it in the vehicle, how are we supposed to know what's wrong? I think GM did away with the requirement for Service Management authorization on part warranties,...
Forum - 11/27/2018
... showed me how to navigate Global Warranty Management. Other than that, I read as many JL newsletters as I could find, read forum posts, took the quizzes, etc. After a couple of months I attended the training workshop, which is very informative...
Forum - 10/24/2018
Hi Karyl! Thanks for the newsletter topic request! Certain components and/or services are eligible for a $20.00 administrative allowance when repaired through sublet or other qualified service faciilities. Including: radiator or heater core, truck diesel...
Forum - 11/28/2018
I have seen a few bulletins related to something like that. I just did one today on another car. I don't see anything on a quick search for that vehicle. Did you ask the tech if he used a TSB or something?
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
Hey,We had a vehicle in for Recall N182179090. The system did not give a Warranty Claim Code. Tech tried to retrieve code. No code found. Tech attempted to program again. Would not program. Had lastest program. ...
TINT ON REPLACED WINDOW - 02/04/2019
... We, the dealer, had the windows tinted prior to customer purchase. Can we get paid to tint the new window under warranty?...
Forum - 02/11/2019
... Limited Warranty and Owner Assistance Information. Scroll to the Maintenance section within the New Vehicle Limited Warranty document. Or, in SI, for example, take a look at Document ID 4641436 (scroll to the What is Not Covered section)....
Forum - 02/06/2019
... which would tell you the original dealer that received the unit and their location. Most Canadian vehicle, are measured by KM vs MI, in applicable warranties. Now, that is not to say that it hasn't made its way to being registered in the US, but they...
CORVETTE TIRE TRANSPORTATION DAMAGE - 02/07/2019
WE HAD A CORVETTE DELIVERED ON 1/3119 AT 1:51 PM WHEN THE TEMPERATURE OUTSIDE WAS -5 DEGREES OUTSIDE. VEHICLE WAS DRIVEN AND ALL FOUR TIRES CRACKED. CONTACED DBC AND WAS ADVISED TO SUBMIT LETTER OF NOTIFICATION FOR DAMAGE. DRIVER REFUSED TO CHANGE PAPERWORK...
ROBINAIR WARRANTY CODE FOR R1234yf REFRIGERANT - 02/07/2019
AS PER BULLETIN #12-01-37-001E: Information on New Refrigerant (R1234yf) for A/C Service - (Jun 21, 2018) the warranty code on the Robinair test printout is to be submitted in the comments in the claim. I have a printout but it has 2 separate...
Forum - 12/20/2018
I brought this up with a similar question the other day. the 2019 program is the "first" service, except on some vehicles and yes GM is selling some pre-paid maintenance plans. Good luck.
Forum - 12/18/2018
... Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The new Extended Factory Maintenance (EFM) program offers customers the option of extending the factory-included maintenance for a fee. Program information,...
Forum - 01/10/2019
... myself in order for the WCC section to appear for claims that require them. Any time something new comes out or is updated to require the WCC, I found I have to do this. Maybe contact your IT manager or Reynolds to see if there is a program update that...
Forum - 01/10/2019
... happy the dealership will have to take up the slack with the difference. There should be a new job card written explaining everything that was done and why a PET is being used now, the original job card should not be reopened. CAC number should be in...
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? ...
Forum - 03/27/2019
Per the new policy, all cusions/covers need to have a PRA done through the app showing pictures of the concern. So it would be best to advise getting in touch with the PRA team and see what they would say. If they authorize it after the fact, a code will...
Forum - 03/15/2019
The service is intended to provide shuttle of the customer from/to the service agent in the service agent operated shuttle service. With that being said, I would only claim those shuttles that are performed by your store's shuttle vehicle.
Forum - 04/03/2019
... of your screen and using the "Snipping Tool" located on your computer if you are running the newer version of windows. Then you mark the area you want and it saves it as a jpeg. It should capture the screen exactly as it appears without the magnifying...
Requesting payment for PDI - 04/04/2019
I am totally having a brain-fart and hope no one laughs at me. I have 3 vehicles in our inventory that we have not been paid for yet on PDI's. (IVH says "no" for all of them). And we don't like to complete the PDI's until we are paid.How to...
Service Agent Installed vs Over the Counter submission - 04/17/2019
This is very confusing to new AND slightly experienced Warranty Administrators (I'm 4yrs into my career). I would love to see a video explaining what these are and why we do them, what the differences are, what documentation is needed, and how to submit...
Forum - 04/22/2019
... over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over the phone)...
Forum - 04/25/2019
... added lines...what about Claim B part added lines? We replaced a side object module on a vehicle under Customer pay. We were unable to program that module so had to do a second module and add a line to do the part warranty claim b. ...
Forum - 04/27/2019
... for the customer. That tranmission failed. The other dealership replaced with a new transmission. Pretty sure this was handled all wrong. The last time we had a situation similar to this, the independent shop followed the process...
Forum - 04/23/2019
Yes, these are submitted with 0590032. UF2 should be listed in the vehicle build and under 0590032 in SI. There's usually three or four items at the end of the 0590032 labor operation that aren't considered LPO's but that you are able to be...
Forum - 05/02/2019
I do the same with the find function. I also pull a vehicle build in the IVH to make sure I have all the LPO's right. I type in "dealer" and it will show you all in there.
Forum - 05/03/2019
After you find your RPO's, i love using the PDI search right here under the resource tab. Just put in the vehicle yr.,make,and model,RPO code and it bring the time right up. It's a lot faster than searching SI ltg.
R-1234YF - 05/03/2019
How can i find out whether the vehicle i'm looking up has R-1234YF? If none was needed and therefore not billed out and the Tech doesn't inform, how do you know? Regarding warranty submissions for GMThanks for your time
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Forum - 04/25/2019
The vehicle should be inspected by dealership personnel with the damage documented on the Delivery Receipt/ePOD or if delivered after hours, note damage on the Letter of Notification which must be sent to the carrier the next business day after ...
Forum - 04/25/2019
So, we have a new service magnager. He has been in this position for about a year and he is filling in for the pdi manager while on vacation. Service manager said there was no place on the epod to make notes, just a place for him to sign. Do we need to...
Wiper Blades coverage? - 05/07/2019
Article in JLWarranty News, Components & Services w/ Limited Coverage, April 2019 issue, states "Wiper blades have limied coverage as well, While not published, it is reported that wiper blades are covered for only 12 months." Question is, unlimited...
DEF FLUID TOP OFF FOR CPO MAINTENANCE - 03/12/2019
I am processing a claim that has purchased 2 CPO maintenance visits. Vehicle is a Silverado Diesel that takes #10 quarts of oil, a filter and #10 DEF fluid. Typically, during their first 2 "free" oil changes, we got paid $85.00 (0600723). Now...
Forum - 03/25/2019
Yes, just what I always goes by. Customer feels that the date he got his vehicle back would be start of the warranty period. Much appreciated for your help! Thank you
Windows 10 and Global Connect compatibility... - 03/25/2019
... released, it was not compatible with Global Connect. I was wondering if anyone is running off the newest Windows version, without issue? As of right now, I am having to keep IE and Chrome open, due to certain features only working correctly on each one....
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
Forum - 03/19/2019
We have a used unit that we use for shuttle service. When I claim shuttle monies, I put the reimbursement to our used vehicle dept, flagging the stock # of the shuttle van. We use that money to maintain the unit
... Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The new Extended Factory Maintenance (EFM) program offers customers the option of extending the factory-included maintenance for a fee. Program information,...
Forum - 01/10/2019
... myself in order for the WCC section to appear for claims that require them. Any time something new comes out or is updated to require the WCC, I found I have to do this. Maybe contact your IT manager or Reynolds to see if there is a program update that...
Forum - 01/10/2019
... happy the dealership will have to take up the slack with the difference. There should be a new job card written explaining everything that was done and why a PET is being used now, the original job card should not be reopened. CAC number should be in...
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? ...
Forum - 03/27/2019
Per the new policy, all cusions/covers need to have a PRA done through the app showing pictures of the concern. So it would be best to advise getting in touch with the PRA team and see what they would say. If they authorize it after the fact, a code will...
Forum - 03/15/2019
The service is intended to provide shuttle of the customer from/to the service agent in the service agent operated shuttle service. With that being said, I would only claim those shuttles that are performed by your store's shuttle vehicle.
Forum - 04/03/2019
... of your screen and using the "Snipping Tool" located on your computer if you are running the newer version of windows. Then you mark the area you want and it saves it as a jpeg. It should capture the screen exactly as it appears without the magnifying...
Requesting payment for PDI - 04/04/2019
I am totally having a brain-fart and hope no one laughs at me. I have 3 vehicles in our inventory that we have not been paid for yet on PDI's. (IVH says "no" for all of them). And we don't like to complete the PDI's until we are paid.How to...
Service Agent Installed vs Over the Counter submission - 04/17/2019
This is very confusing to new AND slightly experienced Warranty Administrators (I'm 4yrs into my career). I would love to see a video explaining what these are and why we do them, what the differences are, what documentation is needed, and how to submit...
Forum - 04/22/2019
... over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over the phone)...
Forum - 04/25/2019
... added lines...what about Claim B part added lines? We replaced a side object module on a vehicle under Customer pay. We were unable to program that module so had to do a second module and add a line to do the part warranty claim b. ...
Forum - 04/27/2019
... for the customer. That tranmission failed. The other dealership replaced with a new transmission. Pretty sure this was handled all wrong. The last time we had a situation similar to this, the independent shop followed the process...
Forum - 04/23/2019
Yes, these are submitted with 0590032. UF2 should be listed in the vehicle build and under 0590032 in SI. There's usually three or four items at the end of the 0590032 labor operation that aren't considered LPO's but that you are able to be...
Forum - 05/02/2019
I do the same with the find function. I also pull a vehicle build in the IVH to make sure I have all the LPO's right. I type in "dealer" and it will show you all in there.
Forum - 05/03/2019
After you find your RPO's, i love using the PDI search right here under the resource tab. Just put in the vehicle yr.,make,and model,RPO code and it bring the time right up. It's a lot faster than searching SI ltg.
R-1234YF - 05/03/2019
How can i find out whether the vehicle i'm looking up has R-1234YF? If none was needed and therefore not billed out and the Tech doesn't inform, how do you know? Regarding warranty submissions for GMThanks for your time
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Forum - 04/25/2019
The vehicle should be inspected by dealership personnel with the damage documented on the Delivery Receipt/ePOD or if delivered after hours, note damage on the Letter of Notification which must be sent to the carrier the next business day after ...
Forum - 04/25/2019
So, we have a new service magnager. He has been in this position for about a year and he is filling in for the pdi manager while on vacation. Service manager said there was no place on the epod to make notes, just a place for him to sign. Do we need to...
Wiper Blades coverage? - 05/07/2019
Article in JLWarranty News, Components & Services w/ Limited Coverage, April 2019 issue, states "Wiper blades have limied coverage as well, While not published, it is reported that wiper blades are covered for only 12 months." Question is, unlimited...
DEF FLUID TOP OFF FOR CPO MAINTENANCE - 03/12/2019
I am processing a claim that has purchased 2 CPO maintenance visits. Vehicle is a Silverado Diesel that takes #10 quarts of oil, a filter and #10 DEF fluid. Typically, during their first 2 "free" oil changes, we got paid $85.00 (0600723). Now...
Forum - 03/25/2019
Yes, just what I always goes by. Customer feels that the date he got his vehicle back would be start of the warranty period. Much appreciated for your help! Thank you
Windows 10 and Global Connect compatibility... - 03/25/2019
... released, it was not compatible with Global Connect. I was wondering if anyone is running off the newest Windows version, without issue? As of right now, I am having to keep IE and Chrome open, due to certain features only working correctly on each one....
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
Forum - 03/19/2019
We have a used unit that we use for shuttle service. When I claim shuttle monies, I put the reimbursement to our used vehicle dept, flagging the stock # of the shuttle van. We use that money to maintain the unit
Forum - 03/01/2019
... it in Global or anywhere when you need the answer. So now I have the bulletin # or JL Warranty newsletter month as well as a quick note of what the bulletin is for or the story....
Battery CCA #'s reference source? - 03/07/2019
... CCA #'s? Bulletin 15-06-03-002M updated in January 2019 and no longer has the charts showing Vehicle/ Engine/ CCA(OEM)/ Battery Type. I used this to verify what my tech's were imputting. Now, 15-06-03-002N Has none of that. Does...
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that we have the OnTrac created agreement. Attach the final agreement with...
Rental & Part documentation - 02/27/2019
HiWe have a couple of vehicles where the customers were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some...
Forum - 01/17/2020
... are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different limits based on the GVW. Without looking I seem to recall that heavy trucks have...
Forum - 01/02/2020
we have a new admin coming into our store, i have done ours the past two years of doing it. just trying to get a general consensus if the parts departments helps out at all with it
"Days allowed between Repair Completion and Job card date was exceeded" - 02/04/2020
Hi All!We've been working on a vehicle for several months trying to fix something that is unfixable. Long story short, my reject says my days between repair and completion date are exceeded. I know about the transaction payment 180 day thing,...
Repeat Repair Time and Mileage Limits - 02/05/2020
We had a claim that was in our shop previously, the customer drove the vehicle 6,000 miles more since the last time it was here 3 months back but it rejected with Error R for repeat repeair . From what information I can find the time...
Forum - 01/30/2020
In addition to that, I just watched the training video and it is exactly the same as what is written in the Warranty News so I have another question regarding this. Could you please give me some instruction on LOP's that also have diagnosis time...
Forum - 09/12/2019
It was posted in in a Warranty News Letter in April that batteries for any remotes are only covered for 12 months. Remote transmitters, commonly referred to as key fobs, are covered through tghe bymper-to-bumper warranty. I hop this helps...
N192268490 CLAIM CODES - 09/18/2019
... I have the printouts in my hand with the codes and the VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody...
Tires Replacement - 10/07/2019
... first claim was only for 1 tire and the second one was for 2 tires. I did a PRA for both vehicles. Do I need to have SM Authorize as well, I cannot seem to find anything telling me this.Thanks for any help!Louise...
Forum - 10/10/2019
... scenarios. *A repair is performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate labor operation from the bulletin....
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep...
Forum - 10/10/2019
... coat). If you continue to have issues I may recommend contacting the DBC to discuss with the New Vehicle Damage Group....
Forum - 11/06/2019
... if it is an overnight repair you may claim up to $38.00 per day. If it is a CTP vehicle you can claim up to $42.00 per day or $21.00 for same/partial day rentals. I hope this has been of some help....
PET and Diagnostic Time - 11/09/2019
Hi,In the October newsletter is this statement: "Customers must agree to a diagnosis charge to determine the exact cause of failure before the PET can be ran." Is that stated in policy somewhere? I've got several policy claims that I...
Service Manager - 11/14/2019
Hi, I'm filling in as warranty admin and will have some newbie questions. Please bear with me. I have been submitting basic one line, 1 part claims and field actions etc, but need to know how to submit multiple parts on a claim and how to route OLH. Need...
Forum - 11/14/2019
Ok, this has come up again and all the resources I've looked at still have me confused. If there is an Open recalls on a vehicle and it says Canada Only, can we do the recalls?
RECALL PAIR - JOKE PROCESS - 12/04/2019
So what are you all doing when you have vehicles that have N192261050 and N192268490?I've worked with the techs and when you try to do the N192268490 second you don't get a programming code.SI is a joke and SPS does not do what the recall says in any...
Forum - 12/05/2019
I was told by the DBC to use the same programming code for both campaigns. I tried it and it works. This issue has only come up on the older vehicles involved in the campaigns.
Forum - 10/23/2019
... I think it should be covered. I would think it would be less then keeping them in a loaner vehicle. ...
Forum - 04/04/2019
Never feel bad for asking questions. I have been doing this for for 28 years and learn something new every day and make mistakes every day. We are all human. Even though the PDI's are suppose to be auto paid i have ran into the same problem.
Lower Control Arm Weld-A182202370 - 05/29/2019
... We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave it open until parts come in?I want to close it out but I do not want to mess...
Forum - 05/13/2019
... blades are included in the list of Maintenance related services. And, as such, are covered by the New Vehicle Limited Warranty for up to 7,500 miles, replacements after 7,500 miles are considered maintenance. An update to the Components and Services...
... it in Global or anywhere when you need the answer. So now I have the bulletin # or JL Warranty newsletter month as well as a quick note of what the bulletin is for or the story....
Battery CCA #'s reference source? - 03/07/2019
... CCA #'s? Bulletin 15-06-03-002M updated in January 2019 and no longer has the charts showing Vehicle/ Engine/ CCA(OEM)/ Battery Type. I used this to verify what my tech's were imputting. Now, 15-06-03-002N Has none of that. Does...
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that we have the OnTrac created agreement. Attach the final agreement with...
Rental & Part documentation - 02/27/2019
HiWe have a couple of vehicles where the customers were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some...
Forum - 01/17/2020
... are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different limits based on the GVW. Without looking I seem to recall that heavy trucks have...
Forum - 01/02/2020
we have a new admin coming into our store, i have done ours the past two years of doing it. just trying to get a general consensus if the parts departments helps out at all with it
"Days allowed between Repair Completion and Job card date was exceeded" - 02/04/2020
Hi All!We've been working on a vehicle for several months trying to fix something that is unfixable. Long story short, my reject says my days between repair and completion date are exceeded. I know about the transaction payment 180 day thing,...
Repeat Repair Time and Mileage Limits - 02/05/2020
We had a claim that was in our shop previously, the customer drove the vehicle 6,000 miles more since the last time it was here 3 months back but it rejected with Error R for repeat repeair . From what information I can find the time...
Forum - 01/30/2020
In addition to that, I just watched the training video and it is exactly the same as what is written in the Warranty News so I have another question regarding this. Could you please give me some instruction on LOP's that also have diagnosis time...
Forum - 09/12/2019
It was posted in in a Warranty News Letter in April that batteries for any remotes are only covered for 12 months. Remote transmitters, commonly referred to as key fobs, are covered through tghe bymper-to-bumper warranty. I hop this helps...
N192268490 CLAIM CODES - 09/18/2019
... I have the printouts in my hand with the codes and the VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody...
Tires Replacement - 10/07/2019
... first claim was only for 1 tire and the second one was for 2 tires. I did a PRA for both vehicles. Do I need to have SM Authorize as well, I cannot seem to find anything telling me this.Thanks for any help!Louise...
Forum - 10/10/2019
... scenarios. *A repair is performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate labor operation from the bulletin....
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep...
Forum - 10/10/2019
... coat). If you continue to have issues I may recommend contacting the DBC to discuss with the New Vehicle Damage Group....
Forum - 11/06/2019
... if it is an overnight repair you may claim up to $38.00 per day. If it is a CTP vehicle you can claim up to $42.00 per day or $21.00 for same/partial day rentals. I hope this has been of some help....
PET and Diagnostic Time - 11/09/2019
Hi,In the October newsletter is this statement: "Customers must agree to a diagnosis charge to determine the exact cause of failure before the PET can be ran." Is that stated in policy somewhere? I've got several policy claims that I...
Service Manager - 11/14/2019
Hi, I'm filling in as warranty admin and will have some newbie questions. Please bear with me. I have been submitting basic one line, 1 part claims and field actions etc, but need to know how to submit multiple parts on a claim and how to route OLH. Need...
Forum - 11/14/2019
Ok, this has come up again and all the resources I've looked at still have me confused. If there is an Open recalls on a vehicle and it says Canada Only, can we do the recalls?
RECALL PAIR - JOKE PROCESS - 12/04/2019
So what are you all doing when you have vehicles that have N192261050 and N192268490?I've worked with the techs and when you try to do the N192268490 second you don't get a programming code.SI is a joke and SPS does not do what the recall says in any...
Forum - 12/05/2019
I was told by the DBC to use the same programming code for both campaigns. I tried it and it works. This issue has only come up on the older vehicles involved in the campaigns.
Forum - 10/23/2019
... I think it should be covered. I would think it would be less then keeping them in a loaner vehicle. ...
Forum - 04/04/2019
Never feel bad for asking questions. I have been doing this for for 28 years and learn something new every day and make mistakes every day. We are all human. Even though the PDI's are suppose to be auto paid i have ran into the same problem.
Lower Control Arm Weld-A182202370 - 05/29/2019
... We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave it open until parts come in?I want to close it out but I do not want to mess...
Forum - 05/13/2019
... blades are included in the list of Maintenance related services. And, as such, are covered by the New Vehicle Limited Warranty for up to 7,500 miles, replacements after 7,500 miles are considered maintenance. An update to the Components and Services...
Diag VS Electrical Diag - 05/20/2019
Good Afternoon Everyone!So I am fairly new to Warranty and am trying to get into the swing of everything. Techs are getting testy with me and I unfortunately do not have some answers for them. A few techs have been back flaged for Electrical...
Brake Pad - 06/05/2019
I have a vehicle that the brake pads were replaced under Bumper/Bumper. Now less than one year later they need replaced again. Would this be consider warranty? I know that it is consider maintenance, but parts dept feel that it is consider warranty. ...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... it will accept. We've done this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
SUBMITTING AND TRANSMISSION - 06/10/2019
Hello! Im quite new to the warranty community and im having some trouble with a specific RO. I have a claim where a circut terminal is falling out of the connector and we repaired the connector. When trying to validate this claim a warning page pops...
Forum - 06/28/2019
... check out the Dealership Empowerment article from the January 2016 edition of the Warranty News. ...
Forum - 07/17/2019
... cards from here. I also hace a sheet with pdi times and ops, most frequent accesssories added to vehicles, my schedules, dealer codes and tech numbers. With summer here, and the rise in ac related claims, I added my freon & dye cheat sheet with formula,...
Forum - 07/16/2019
I have not come across a RPO code for R134A in the SI RPO Code List. If the vehicle is equipped with R1234YF, RPO code KRV (Low GWP (Global Warming Potential)) is listed. RPO KR1 (Refrigerant Air Conditioning), may also be listed in conjunction with ...
ZSET/INOP Part warranty? - 07/10/2019
... flew off of a 2019 Traverse. I did the add-to-build claim, when installed, but I am getting a 'vehicle evaluation criteria not compatible' and 'not allowed to submit product line 32'... What is the process for part warranties on this? ...
Forum - 08/23/2019
Another good resource is right here on J&L. Go to the header page under news, search library, Then scroll down to transportation claims. Lot's of good information.
Forum - 09/05/2019
... manual to the What's Not Covered section. There's a statement in the November 2018 J&L newsletter that they're only covered for 12 months starting with the 2019MY....
Forum - 09/03/2019
The additional $10 reimbursement for tire rotations involving dual-wheel vehicles is noted in both the 2018 and 2019 Chevrolet Complete Care Maintenance Program Guidelines (available within the Warranty Administration Resource Center in GlobalConnect...
Dealer installed part warranty - 08/28/2019
... claim and upon research, it is a 'dealer installed' part warranty. The removed part and the newly installed part are not the same part #? Is that still OK for a part warranty? Or are we supposed to replace the part with the exact same part? (Ie:...
You Be the Judge! - 08/27/2019
The Global Warranty Management article in the September edition of the Warranty News, contains five different repair scenarios involving variable diagnosis. Click HERE to read the article. We asked you to be the judge. Do the technician's...
Re: DEALERTRACK - 05/09/2016
I haven't had any issues with warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have...
GM show car event claims - 05/24/2016
Hello, Recently GM has used our dealership to PDI vehicles and transport them to a car show event near by. My service manager believes we should be compensated for fuel and time to transport these vehicles. Has anyone every gone through this? And what...
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
What Would You Do - 03/16 - 03/01/2016
... truck required replacement of the overhead console. Both trucks are within the terms of the new vehicle bumper-to-bumper warranty. Both repairs were written up as warranty, with pictures taken of the defects. How should the warranty administrator ...
Forum - 08/31/2016
We have gotten paid for special coverages on vehicles with branded titles. If you look at the P&P 1.1.1, paragraph 3 they talk about it. You can always call your WSC specialist and ask if they would pay it, you would have to h-rte it to...
Forum - 09/06/2016
Love to hear stories like this! Hope Little Tiggers is doing well in her new home. Way to go... giving her a loving home!
Re: BRAKE ROTOR WARRANTY COVERAGE - 08/15/2016
Yes, rotors are still covered under the terms of the New Vehicle Limited Warranty. Brake pads/linings are considered wear items. Kristen / jlwarranty
Transaction Adjustments - 08/09/2016
A customer had their vehicle in the shop on Monday for a component replacement. A week later the customer returned with a concern that was directly related (consequential damage) to the failure from the previous Monday. How should the transaction with...
Special Coverage Repairs - 08/09/2016
Any completed special coverage repairs that subsequently require follow up or corrective work on vehicles that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to...
Forum - 11/29/2016
... the information that you have entered to determine the ownership status and inform you if the vehicle is not owned by the original owner, or if the vehicle is CPO. Thanks kturner! ...
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
ENGINE SERIAL NUMBERS LOCATION - 11/16/2016
WOULD LIKE INFORMATION ON ENGINE SERIAL NUMBERS. TRYING TO LOCATE NEW REMAN ENGINE SERIAL NUMBER. FOUND DOCUMNET ID: 1870301 ENGINE IDENTIFICATION. NOTHING MATCHES FROM MY TECH. THANKS SO MUCH!
Good Afternoon Everyone!So I am fairly new to Warranty and am trying to get into the swing of everything. Techs are getting testy with me and I unfortunately do not have some answers for them. A few techs have been back flaged for Electrical...
Brake Pad - 06/05/2019
I have a vehicle that the brake pads were replaced under Bumper/Bumper. Now less than one year later they need replaced again. Would this be consider warranty? I know that it is consider maintenance, but parts dept feel that it is consider warranty. ...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... it will accept. We've done this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
SUBMITTING AND TRANSMISSION - 06/10/2019
Hello! Im quite new to the warranty community and im having some trouble with a specific RO. I have a claim where a circut terminal is falling out of the connector and we repaired the connector. When trying to validate this claim a warning page pops...
Forum - 06/28/2019
... check out the Dealership Empowerment article from the January 2016 edition of the Warranty News. ...
Forum - 07/17/2019
... cards from here. I also hace a sheet with pdi times and ops, most frequent accesssories added to vehicles, my schedules, dealer codes and tech numbers. With summer here, and the rise in ac related claims, I added my freon & dye cheat sheet with formula,...
Forum - 07/16/2019
I have not come across a RPO code for R134A in the SI RPO Code List. If the vehicle is equipped with R1234YF, RPO code KRV (Low GWP (Global Warming Potential)) is listed. RPO KR1 (Refrigerant Air Conditioning), may also be listed in conjunction with ...
ZSET/INOP Part warranty? - 07/10/2019
... flew off of a 2019 Traverse. I did the add-to-build claim, when installed, but I am getting a 'vehicle evaluation criteria not compatible' and 'not allowed to submit product line 32'... What is the process for part warranties on this? ...
Forum - 08/23/2019
Another good resource is right here on J&L. Go to the header page under news, search library, Then scroll down to transportation claims. Lot's of good information.
Forum - 09/05/2019
... manual to the What's Not Covered section. There's a statement in the November 2018 J&L newsletter that they're only covered for 12 months starting with the 2019MY....
Forum - 09/03/2019
The additional $10 reimbursement for tire rotations involving dual-wheel vehicles is noted in both the 2018 and 2019 Chevrolet Complete Care Maintenance Program Guidelines (available within the Warranty Administration Resource Center in GlobalConnect...
Dealer installed part warranty - 08/28/2019
... claim and upon research, it is a 'dealer installed' part warranty. The removed part and the newly installed part are not the same part #? Is that still OK for a part warranty? Or are we supposed to replace the part with the exact same part? (Ie:...
You Be the Judge! - 08/27/2019
The Global Warranty Management article in the September edition of the Warranty News, contains five different repair scenarios involving variable diagnosis. Click HERE to read the article. We asked you to be the judge. Do the technician's...
Re: DEALERTRACK - 05/09/2016
I haven't had any issues with warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have...
GM show car event claims - 05/24/2016
Hello, Recently GM has used our dealership to PDI vehicles and transport them to a car show event near by. My service manager believes we should be compensated for fuel and time to transport these vehicles. Has anyone every gone through this? And what...
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
What Would You Do - 03/16 - 03/01/2016
... truck required replacement of the overhead console. Both trucks are within the terms of the new vehicle bumper-to-bumper warranty. Both repairs were written up as warranty, with pictures taken of the defects. How should the warranty administrator ...
Forum - 08/31/2016
We have gotten paid for special coverages on vehicles with branded titles. If you look at the P&P 1.1.1, paragraph 3 they talk about it. You can always call your WSC specialist and ask if they would pay it, you would have to h-rte it to...
Forum - 09/06/2016
Love to hear stories like this! Hope Little Tiggers is doing well in her new home. Way to go... giving her a loving home!
Re: BRAKE ROTOR WARRANTY COVERAGE - 08/15/2016
Yes, rotors are still covered under the terms of the New Vehicle Limited Warranty. Brake pads/linings are considered wear items. Kristen / jlwarranty
Transaction Adjustments - 08/09/2016
A customer had their vehicle in the shop on Monday for a component replacement. A week later the customer returned with a concern that was directly related (consequential damage) to the failure from the previous Monday. How should the transaction with...
Special Coverage Repairs - 08/09/2016
Any completed special coverage repairs that subsequently require follow up or corrective work on vehicles that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to...
Forum - 11/29/2016
... the information that you have entered to determine the ownership status and inform you if the vehicle is not owned by the original owner, or if the vehicle is CPO. Thanks kturner! ...
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
ENGINE SERIAL NUMBERS LOCATION - 11/16/2016
WOULD LIKE INFORMATION ON ENGINE SERIAL NUMBERS. TRYING TO LOCATE NEW REMAN ENGINE SERIAL NUMBER. FOUND DOCUMNET ID: 1870301 ENGINE IDENTIFICATION. NOTHING MATCHES FROM MY TECH. THANKS SO MUCH!
Forum - 11/02/2016
... situation once where there was a portion of the owners manual missing so we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest...
Forum - 11/02/2016
Yep, I think I saw a statement about that in the Required Operating Procedures. Anything added, get customer approval then service management approval with both of their dates/times information before the tech starts his new time punch.
Forum - 09/30/2016
... go either way: maintenance/customer pay or possibly handle with the filter cleaning op - new vehicle with low miles... Does anyone else have any thoughts or opinion on this scenario? Kristen...
Forum - 10/26/2016
... slips. My problem is that I cannot see what's wrong with them. They were both "out of vehicle" tests and the correct code was used, so I'm not sure why we were debited. ...
Forum - 10/17/2016
I think the first job card should've been closed out...needed OLH approval for swapping tire and wheel assmeblies. Then, a second repair order created when the vehicle returned for the same concern. Would need Comeback approval.
Add on repairs? - 10/26/2016
I was just reading the article "Add On Repairs" in the Nov 2016 newsletter that just posted. Do we need to get approval for recalls that were added to a repair order after initial write up and become "Added Operation" on the job card?
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
... PC 659 via mail for non-RAPID Service Agents." "A warranty transaction is not to be submitted for new defective parts." Kristen / jlwarranty...
Fluids/Coolant Units - 01/20/2016
Curious how other dealerships handle this situation: say you have a vehicle like one of the Cruze recalls where you're instructed to check the coolant level and top off as needed, claiming UP TO $10.00 for the coolant in net items. Do you charge the...
Re: Transmission Types - 12/28/2015
In vehicle build, get the code (ex:MX0). Then go into SI under "service manual/bulletins" Go into "general information", and "general information" again. Select "RPO code list" and look up the code (MXO for example). There you will find what you are ...
Bringing customers in - 12/16/2015
... programs, and I use CRM to get leads. Does anyone have any other ideas of how your dealership gets new customers in?...
Re: Claim $$ we could be missing... - 08/11/2015
... solution and depending on the time of the year and the climate one bottle could service 5 to 6 vehicles. I am wondering what everyone thinks, should we be claiming a full bottle on each PDI when a full bottle is not being used?...
Product safety 14116 Electric Power Steering Assist - 08/17/2015
... another gal Aaron L. who questioned everything but always let these claims slide. Now there's a new guy by the name of Kyle Keel. He sent a message stating: We cannot justify payment as this appears to be due to ineffective repair procedure during repair...
PIE information - 08/17/2015
I might be missing something, but how do you look up service information off a vehicle history? In particular, looking for PIE0318, with a posting date of 01/05/2015. I cannot locate the supporting document(s) anywhere and have been looking for a while...
Re: GMIN NUMBERS - 07/21/2015
... another, they tried to use my social security #. Unfortunately, it didn't work and they made me a new number. I had to call DBC to get them to blend the two numbers together so I didn't lose credit for all the training I had already completed....
Question regarding technician documentation - 07/21/2015
While reading Warranty News, I found the article Reject of the Month. The last reject states technicians must provide documentation of all dtcs on the job card. Our technicians are documenting via computers now and nothing from them is written on the...
Paintless Dent Repair - 09/01/2015
I have a vehicle with transportation damage on the left front fender, small dent...are we allowed to use paintless dent repair or is it not allowed? Any help would be greatly appreciated!
What Would You Do - 09/15 - 09/03/2015
... card with the technician comments and two parts charged out; a harness and a hose. Because the vehicle is registered and driven in a California emissions state, the warranty administrator submitted the transaction as ZREG for the replacement of the...
Re: Claim $$ we could be missing... - 08/25/2015
When I researched all the posts on this subject, I found that everyone seems to be claiming an entire bottle of optikleen per vehicle. I also believe that you should only claim the amount you are using. Thanks for the update.
Re: Transmission diagnostic worksheet? - 08/25/2015
You could try in the new Global Connect to access service and under applications, choose Service Forms. I believe you will find diagnostic sheets there.
Re: Global Reset-Radio - 09/17/2015
Go into Service Information and you can either do a Document search for Doc ID 1767549 or input the proper information for your vehicle and search for the word "reset" and click on Electrical and Powertrain Controls - Labor Only - Labor Codes.
Re: What Would You Do - 09/15 - 09/21/2015
... card with the technician comments and two parts charged out; a harness and a hose. Because the vehicle is registered and driven in a California emissions state, the warranty administrator submitted the transaction as ZREG for the replacement of the...
Forum - 02/15/2017
Oh yuck! I feel bad for you - it is way more time consuming I agree. Like I keep saying, I am not a fan of the new system!
Forum - 02/10/2017
You can find the participation amount in bulletin 11-00-89-005 under the appropriate category of coverage, like out of bumper to bumper, powertrain, emission by vehicle manufacture. You know, it super simple ;)
Corrosion Limited Warranty? - 02/08/2017
Can anyone tell me how to determine if something is covered by Corrosion Limited Warranty? I've been seeing it in vehicles Applicable Warranties but have never seen it come up in SI. And, when I type in "corrosion" in the search field of SI...
Forum - 02/08/2017
Do you have to determine corrosion coverage for a specific vehicle/repair? If you look up 1.2.1.2 in the service P&P it explains it. I've only ever had maybe 2 or 3 corrosion repairs. My service manager has always handled them though,...
... situation once where there was a portion of the owners manual missing so we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest...
Forum - 11/02/2016
Yep, I think I saw a statement about that in the Required Operating Procedures. Anything added, get customer approval then service management approval with both of their dates/times information before the tech starts his new time punch.
Forum - 09/30/2016
... go either way: maintenance/customer pay or possibly handle with the filter cleaning op - new vehicle with low miles... Does anyone else have any thoughts or opinion on this scenario? Kristen...
Forum - 10/26/2016
... slips. My problem is that I cannot see what's wrong with them. They were both "out of vehicle" tests and the correct code was used, so I'm not sure why we were debited. ...
Forum - 10/17/2016
I think the first job card should've been closed out...needed OLH approval for swapping tire and wheel assmeblies. Then, a second repair order created when the vehicle returned for the same concern. Would need Comeback approval.
Add on repairs? - 10/26/2016
I was just reading the article "Add On Repairs" in the Nov 2016 newsletter that just posted. Do we need to get approval for recalls that were added to a repair order after initial write up and become "Added Operation" on the job card?
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
... PC 659 via mail for non-RAPID Service Agents." "A warranty transaction is not to be submitted for new defective parts." Kristen / jlwarranty...
Fluids/Coolant Units - 01/20/2016
Curious how other dealerships handle this situation: say you have a vehicle like one of the Cruze recalls where you're instructed to check the coolant level and top off as needed, claiming UP TO $10.00 for the coolant in net items. Do you charge the...
Re: Transmission Types - 12/28/2015
In vehicle build, get the code (ex:MX0). Then go into SI under "service manual/bulletins" Go into "general information", and "general information" again. Select "RPO code list" and look up the code (MXO for example). There you will find what you are ...
Bringing customers in - 12/16/2015
... programs, and I use CRM to get leads. Does anyone have any other ideas of how your dealership gets new customers in?...
Re: Claim $$ we could be missing... - 08/11/2015
... solution and depending on the time of the year and the climate one bottle could service 5 to 6 vehicles. I am wondering what everyone thinks, should we be claiming a full bottle on each PDI when a full bottle is not being used?...
Product safety 14116 Electric Power Steering Assist - 08/17/2015
... another gal Aaron L. who questioned everything but always let these claims slide. Now there's a new guy by the name of Kyle Keel. He sent a message stating: We cannot justify payment as this appears to be due to ineffective repair procedure during repair...
PIE information - 08/17/2015
I might be missing something, but how do you look up service information off a vehicle history? In particular, looking for PIE0318, with a posting date of 01/05/2015. I cannot locate the supporting document(s) anywhere and have been looking for a while...
Re: GMIN NUMBERS - 07/21/2015
... another, they tried to use my social security #. Unfortunately, it didn't work and they made me a new number. I had to call DBC to get them to blend the two numbers together so I didn't lose credit for all the training I had already completed....
Question regarding technician documentation - 07/21/2015
While reading Warranty News, I found the article Reject of the Month. The last reject states technicians must provide documentation of all dtcs on the job card. Our technicians are documenting via computers now and nothing from them is written on the...
Paintless Dent Repair - 09/01/2015
I have a vehicle with transportation damage on the left front fender, small dent...are we allowed to use paintless dent repair or is it not allowed? Any help would be greatly appreciated!
What Would You Do - 09/15 - 09/03/2015
... card with the technician comments and two parts charged out; a harness and a hose. Because the vehicle is registered and driven in a California emissions state, the warranty administrator submitted the transaction as ZREG for the replacement of the...
Re: Claim $$ we could be missing... - 08/25/2015
When I researched all the posts on this subject, I found that everyone seems to be claiming an entire bottle of optikleen per vehicle. I also believe that you should only claim the amount you are using. Thanks for the update.
Re: Transmission diagnostic worksheet? - 08/25/2015
You could try in the new Global Connect to access service and under applications, choose Service Forms. I believe you will find diagnostic sheets there.
Re: Global Reset-Radio - 09/17/2015
Go into Service Information and you can either do a Document search for Doc ID 1767549 or input the proper information for your vehicle and search for the word "reset" and click on Electrical and Powertrain Controls - Labor Only - Labor Codes.
Re: What Would You Do - 09/15 - 09/21/2015
... card with the technician comments and two parts charged out; a harness and a hose. Because the vehicle is registered and driven in a California emissions state, the warranty administrator submitted the transaction as ZREG for the replacement of the...
Forum - 02/15/2017
Oh yuck! I feel bad for you - it is way more time consuming I agree. Like I keep saying, I am not a fan of the new system!
Forum - 02/10/2017
You can find the participation amount in bulletin 11-00-89-005 under the appropriate category of coverage, like out of bumper to bumper, powertrain, emission by vehicle manufacture. You know, it super simple ;)
Corrosion Limited Warranty? - 02/08/2017
Can anyone tell me how to determine if something is covered by Corrosion Limited Warranty? I've been seeing it in vehicles Applicable Warranties but have never seen it come up in SI. And, when I type in "corrosion" in the search field of SI...
Forum - 02/08/2017
Do you have to determine corrosion coverage for a specific vehicle/repair? If you look up 1.2.1.2 in the service P&P it explains it. I've only ever had maybe 2 or 3 corrosion repairs. My service manager has always handled them though,...
EXPRESS VAN CARGO PDI TIMES - 03/15/2017
... I used to have a sheet long ago that listed the VIN breakdowns to determine if the vehicle was a passenger, cargo, etc. Anyone know what i'm talking about/can point in the right direction? Thanks! ...
Forum - 02/24/2017
... was still valid and the last oil change was over three months ago. The DBC said that if the vehicle was certified before a certain date in 2016 (I can't remember the exact date now), they receive 4 service events but after that they only get 2. ...
Forum - 03/02/2017
If a vehicle was delivered prior to 3/16/16 they have the 4 maintenances, if delivered after 3/15/16 they get 2 in 2/24. It's nice when the VIS just shows the available number where the dates usually are, very helpful! The struggle is rea...
warranty1 - 03/06/2017
I have a question regarding the New GWM requirement for Module Reprogramming Transaction. Is the Warranty Claim Code the Set-up or program? Or do you put both codes? Bulletin #06-08-47-001. My Tech's are document the complete WCC in the...
DEALER INSTALL LPOS - 02/23/2017
... Box LED Lighting & 5VI-Cargo Box tie doen ringsQuestion: Since they are not listed on the vehicle build as "Dealer Install", do they get claimed with the LPO add ons...
Forum - 02/22/2017
I have been doing this job off and on for a long time, and its a learning something new job for me everyday..dealer i work for is small so i am the cashier/warranty adm. so i can keep my warranties open until i check them before i submit and close them..I...
Forum - 02/22/2017
Even maintenances will reject for repeat repair if one was done within 60 days prior to the new one I think. I've already had to have an R auth on them at times.
Forum - 12/19/2016
I suppose the dealer that the vehicle came from should be called and a check should be issued to your dealer since they would have a credit sitting on their PDI schedule for it anyway. I wouldn't think they would make a stink about it. Go...
Used Car Inspection Checklist - 12/20/2016
Does anyone out there have a Used Vehicle Inspection Checklist I can use also? Our former service manager deleted ours from the computer when he left and I have no other copy. Thanks in advance!
Forum - 12/20/2016
I came across this issue with a vehicle that was ordered at another dealer and courtesy delivered to our dealership. The ordering dealer was issued the auto PDI. I called the dealer and asked if the warranty administrator could issue a full debit...
Forum - 01/03/2017
There is a "172 Point Vehicle Inspection and Reconditioning" checklist that may suit your needs. It is a GM CPO form - which should be available within the Certified Pre-Owned Resource Center tab within the Sales Department dropdo...
Learn Procedures? - 01/06/2017
I am taking the Jan News quizzes and have a question about the question, "You have received a warranty claim for a learn procedure. How should this repair be claimed?" The correct answer is, "This procedure is not separately reimbursable". Does...
PRESSURE TEST COOLANT SYSTEM - 01/26/2017
HiI am just wondering what others are doing when they have a vehicle come in with a problem with their cooling/heating system. The tech inspects and performs a pressure test and finds no problem. Should that just be coded under CCND or can I use straight...
Opel or Vauxhall? - 02/02/2017
Can anyone tell me how I would find this on a vehicle? I see it in some Labor Operations and haven't been able to determine how to know whether to use it or not. Thanks
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 02/02/2017
emissions coverages have always confused me ,some are 3/36 others are 5/80 just when i think i figure this out i get more confused....yea time for a new video on this !
Forum - 02/01/2017
... on this subject, it reads like you can offer courtesy transportation for a recall as long as the vehicle is still within bumper to bumper warranty, and a special coverage as long as the component replaced would still be covered by powertrain. Other...
Auto PDI - 07/05/2017
We had a warranty pay increase May 1, 2017. I have several Auto PDI at our old rate and then the vehicles got delivered to dealership in May. Is there any way to get the difference since the actual PDI was not preformed until the rate increase and...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 06/08/2017
... 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions would be appreciated....
Forum - 05/09/2017
... for clarification because it seems simple, but does the auth go on the original job card or the new one if the customer had to come back for the work....
Forum - 05/11/2017
But I did learn at the class last month, some helpful stuff. The CCVS should be printed and filled out if a vehicle, previously unduplicated, comes back in with same complaint. I am having my advisors go ahead and ask the questions when customers come...
Forum - 05/18/2017
... shattered on a terrain when the customer shut the rear side door. It was a heat built up in vehicle, with a jolt, that was cause. I think we may have flagged it as customer enthusiasm, since it was not the fault of customer, or a real defect in...
Policy Evaluation Tool? - 05/25/2017
In JLWarranty News June 2017, pg 3 under Policy AdjustmentsMy Manager and I are a little confused by the wording in this and want to make sure we're understanding correctly. This is the wording in the article, "All policy repairs require this evaluation...
Forum - 05/30/2017
... the warranty administrator submitted a transaction for the replacement of the headliner on a new job card with the labor operation for the third brake lamp. All of the labor associated with the repair (replacement of the headliner) was claimed as OLH-consequential...
... I used to have a sheet long ago that listed the VIN breakdowns to determine if the vehicle was a passenger, cargo, etc. Anyone know what i'm talking about/can point in the right direction? Thanks! ...
Forum - 02/24/2017
... was still valid and the last oil change was over three months ago. The DBC said that if the vehicle was certified before a certain date in 2016 (I can't remember the exact date now), they receive 4 service events but after that they only get 2. ...
Forum - 03/02/2017
If a vehicle was delivered prior to 3/16/16 they have the 4 maintenances, if delivered after 3/15/16 they get 2 in 2/24. It's nice when the VIS just shows the available number where the dates usually are, very helpful! The struggle is rea...
warranty1 - 03/06/2017
I have a question regarding the New GWM requirement for Module Reprogramming Transaction. Is the Warranty Claim Code the Set-up or program? Or do you put both codes? Bulletin #06-08-47-001. My Tech's are document the complete WCC in the...
DEALER INSTALL LPOS - 02/23/2017
... Box LED Lighting & 5VI-Cargo Box tie doen ringsQuestion: Since they are not listed on the vehicle build as "Dealer Install", do they get claimed with the LPO add ons...
Forum - 02/22/2017
I have been doing this job off and on for a long time, and its a learning something new job for me everyday..dealer i work for is small so i am the cashier/warranty adm. so i can keep my warranties open until i check them before i submit and close them..I...
Forum - 02/22/2017
Even maintenances will reject for repeat repair if one was done within 60 days prior to the new one I think. I've already had to have an R auth on them at times.
Forum - 12/19/2016
I suppose the dealer that the vehicle came from should be called and a check should be issued to your dealer since they would have a credit sitting on their PDI schedule for it anyway. I wouldn't think they would make a stink about it. Go...
Used Car Inspection Checklist - 12/20/2016
Does anyone out there have a Used Vehicle Inspection Checklist I can use also? Our former service manager deleted ours from the computer when he left and I have no other copy. Thanks in advance!
Forum - 12/20/2016
I came across this issue with a vehicle that was ordered at another dealer and courtesy delivered to our dealership. The ordering dealer was issued the auto PDI. I called the dealer and asked if the warranty administrator could issue a full debit...
Forum - 01/03/2017
There is a "172 Point Vehicle Inspection and Reconditioning" checklist that may suit your needs. It is a GM CPO form - which should be available within the Certified Pre-Owned Resource Center tab within the Sales Department dropdo...
Learn Procedures? - 01/06/2017
I am taking the Jan News quizzes and have a question about the question, "You have received a warranty claim for a learn procedure. How should this repair be claimed?" The correct answer is, "This procedure is not separately reimbursable". Does...
PRESSURE TEST COOLANT SYSTEM - 01/26/2017
HiI am just wondering what others are doing when they have a vehicle come in with a problem with their cooling/heating system. The tech inspects and performs a pressure test and finds no problem. Should that just be coded under CCND or can I use straight...
Opel or Vauxhall? - 02/02/2017
Can anyone tell me how I would find this on a vehicle? I see it in some Labor Operations and haven't been able to determine how to know whether to use it or not. Thanks
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 02/02/2017
emissions coverages have always confused me ,some are 3/36 others are 5/80 just when i think i figure this out i get more confused....yea time for a new video on this !
Forum - 02/01/2017
... on this subject, it reads like you can offer courtesy transportation for a recall as long as the vehicle is still within bumper to bumper warranty, and a special coverage as long as the component replaced would still be covered by powertrain. Other...
Auto PDI - 07/05/2017
We had a warranty pay increase May 1, 2017. I have several Auto PDI at our old rate and then the vehicles got delivered to dealership in May. Is there any way to get the difference since the actual PDI was not preformed until the rate increase and...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 06/08/2017
... 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions would be appreciated....
Forum - 05/09/2017
... for clarification because it seems simple, but does the auth go on the original job card or the new one if the customer had to come back for the work....
Forum - 05/11/2017
But I did learn at the class last month, some helpful stuff. The CCVS should be printed and filled out if a vehicle, previously unduplicated, comes back in with same complaint. I am having my advisors go ahead and ask the questions when customers come...
Forum - 05/18/2017
... shattered on a terrain when the customer shut the rear side door. It was a heat built up in vehicle, with a jolt, that was cause. I think we may have flagged it as customer enthusiasm, since it was not the fault of customer, or a real defect in...
Policy Evaluation Tool? - 05/25/2017
In JLWarranty News June 2017, pg 3 under Policy AdjustmentsMy Manager and I are a little confused by the wording in this and want to make sure we're understanding correctly. This is the wording in the article, "All policy repairs require this evaluation...
Forum - 05/30/2017
... the warranty administrator submitted a transaction for the replacement of the headliner on a new job card with the labor operation for the third brake lamp. All of the labor associated with the repair (replacement of the headliner) was claimed as OLH-consequential...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... types of labor operations and claim types are excluded when it comes to determining your cost per vehicle serviced on the monthly analysis report? My understanding is that recalls, maintenances and special coverage operations aren't included to...
Forum - 06/05/2017
... any infomation on what that Observation period F means. I've seen the bulletin regarding the new times but nothing with an F. Also, it doesn't show any obersvation period on the Notification box, just on the Analysis Report. Any in...
Forum - 04/26/2017
... one for the full amount and then only claim .1 for the second one so that it is closed out on the vehicle history. Technically the technician is addressing it and so I don't think there is a problem in doing it that way....
Forum - 04/26/2017
... you order the part, send customer on there way, they come back for install of headliner, new JC, now you should use the same op as original leak, lamp, but you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM...
Forum - 04/11/2017
PVPP Limited Warranty refers to the Cadillac Professional Vehicle Protection Plan. Refer to Article 1.2.5 in the Warranty Policy Information Manual for information.
Electronic Exchange Program? - 04/11/2017
... additional $25 Net Item Admin Allowance.-so submit $45 in net item admin field?or2. Per JLWarranty News Nov 2016...A $20 admin allowance may be submitted in the net/admin allowance field in addition to $25 in the parts/handling allowance field.-so, $20...
Forum - 05/03/2017
Not sure that is true??...we have rentals that are older than 2016. So, the fleet of vehicles may be limited to how many are 2016 or 2017...what if none are available to a warranty customer?
Forum - 04/27/2017
I would not have adjusted the previously paid claim for the lamp replacement . since the vehicle left and the customer came back a week or so later another job card should have been written, and i would have added comments as to why the headliner was...
Forum - 05/02/2017
The way i understood it, was if it was a 'visual inspection only', where multiple ones could be performed without removing vehicle from position on the lot, then they could forgo seperate punches.
Forum - 04/05/2017
Refer to Bulletin 00-03-10-003 : GM New Vehicle Tire Warranty Program Typically a bulge in the sidewall would not be a warrantable defect, but if it determined that it is - complete the Tire PRA and handle as a ZREG transaction. OR... In...
Forum - 04/19/2017
Definitley not a "done deal". After DMA approval there are many reasons they will reject your claim when submitted. You are able to go back and resubmit for a new dma auth.
Forum - 04/19/2017
... has rejected by the WSC at submission. In some cases it may be necessary to submit for a new DMA authorization (for example: the original approval was for a transaction total of $250, but when submitted the transaction total was $500 due to a missed...
Forum - 04/20/2017
... Neither module would program, so he replaced them a second time. Now, I found in JLWarranty News March 2017 issue pg 8, "If part fails during the same repair visit, do not add a line to the job card for the replacement of that part. The additional...
Added Operation? - 03/21/2017
... R because of a pyramid repair, but this situation is not considered an add on repair." -JLWarranty News Nov 2016or, does it have to be an actual concern for this to qualify?...
Forum - 03/23/2017
... referencing the original job card where the part was ordered. Neither the original or the new job card are considered add on situations. *If the customer had visited the dealership with one concern: leak under the front of the , for example,...
Re: Moose! - 05/07/2013
Those are great pictures! My husband and I were traveling through Vermont and New Hampshire and came across several of them along the main road. Of course we all got out and took pictures and my Mom was so bummed because they have traveled through there...
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Parts warranty on a Policy transaction - 04/10/2013
... on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell...
Re: Parts warranty on a Policy transaction - 04/10/2013
Because you processed it as Policy auth on 3/30/13 made it a warranty claim, this new claim is considered as a repeat repair not a parts warranty.hope this helps you !!
CPO Maintenance Plan - 03/25/2013
... put the Dexos 1 Synthetic Blend LOF on line 1 (M0017) and the Tire Rotation on Line 2 (M0021). I'm new at this and not sure how to put this in. Last time it rejected the tire rotation. Can someone Please help me?...
Re: I think I just might snap.... - 04/02/2013
trial and error works every time....! R9273 passenger compartment screen air deflector package installation. wt...? when I see passenger compartment I'm thinking inside the vehicle... guess I'll adjust that thought! :)
Re: Complaint Codes - 02/21/2013
I am new to GM Warranty and I notice that GM doesn't want you to put the true complaint code. Often the customer's complaint doesn't match the actual cause and correction. When I try to put the customer's actual complaint code, it sometimes kicks it...
Re: Volt Rental - 02/01/2013
... Motors Warranties 1.4 - Warranty Repairs, Special Coverage Adjustments, Policies on Specific Vehicles, Components and Programs 1.4.13 - Courtesy Transportation Program ...
Re: Dexos credit submissions - 02/01/2013
I found the information on the DEC 2012 J & L Warranty Newsletter. You can only go back less than 60 days to claim these reimbursements and the program ended Dec 31, 2012.
Re: Reject message help - 02/07/2013
... and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make sense to me but the claim went through. Thanks anyway! ...
... types of labor operations and claim types are excluded when it comes to determining your cost per vehicle serviced on the monthly analysis report? My understanding is that recalls, maintenances and special coverage operations aren't included to...
Forum - 06/05/2017
... any infomation on what that Observation period F means. I've seen the bulletin regarding the new times but nothing with an F. Also, it doesn't show any obersvation period on the Notification box, just on the Analysis Report. Any in...
Forum - 04/26/2017
... one for the full amount and then only claim .1 for the second one so that it is closed out on the vehicle history. Technically the technician is addressing it and so I don't think there is a problem in doing it that way....
Forum - 04/26/2017
... you order the part, send customer on there way, they come back for install of headliner, new JC, now you should use the same op as original leak, lamp, but you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM...
Forum - 04/11/2017
PVPP Limited Warranty refers to the Cadillac Professional Vehicle Protection Plan. Refer to Article 1.2.5 in the Warranty Policy Information Manual for information.
Electronic Exchange Program? - 04/11/2017
... additional $25 Net Item Admin Allowance.-so submit $45 in net item admin field?or2. Per JLWarranty News Nov 2016...A $20 admin allowance may be submitted in the net/admin allowance field in addition to $25 in the parts/handling allowance field.-so, $20...
Forum - 05/03/2017
Not sure that is true??...we have rentals that are older than 2016. So, the fleet of vehicles may be limited to how many are 2016 or 2017...what if none are available to a warranty customer?
Forum - 04/27/2017
I would not have adjusted the previously paid claim for the lamp replacement . since the vehicle left and the customer came back a week or so later another job card should have been written, and i would have added comments as to why the headliner was...
Forum - 05/02/2017
The way i understood it, was if it was a 'visual inspection only', where multiple ones could be performed without removing vehicle from position on the lot, then they could forgo seperate punches.
Forum - 04/05/2017
Refer to Bulletin 00-03-10-003 : GM New Vehicle Tire Warranty Program Typically a bulge in the sidewall would not be a warrantable defect, but if it determined that it is - complete the Tire PRA and handle as a ZREG transaction. OR... In...
Forum - 04/19/2017
Definitley not a "done deal". After DMA approval there are many reasons they will reject your claim when submitted. You are able to go back and resubmit for a new dma auth.
Forum - 04/19/2017
... has rejected by the WSC at submission. In some cases it may be necessary to submit for a new DMA authorization (for example: the original approval was for a transaction total of $250, but when submitted the transaction total was $500 due to a missed...
Forum - 04/20/2017
... Neither module would program, so he replaced them a second time. Now, I found in JLWarranty News March 2017 issue pg 8, "If part fails during the same repair visit, do not add a line to the job card for the replacement of that part. The additional...
Added Operation? - 03/21/2017
... R because of a pyramid repair, but this situation is not considered an add on repair." -JLWarranty News Nov 2016or, does it have to be an actual concern for this to qualify?...
Forum - 03/23/2017
... referencing the original job card where the part was ordered. Neither the original or the new job card are considered add on situations. *If the customer had visited the dealership with one concern: leak under the front of the , for example,...
Re: Moose! - 05/07/2013
Those are great pictures! My husband and I were traveling through Vermont and New Hampshire and came across several of them along the main road. Of course we all got out and took pictures and my Mom was so bummed because they have traveled through there...
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Parts warranty on a Policy transaction - 04/10/2013
... on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell...
Re: Parts warranty on a Policy transaction - 04/10/2013
Because you processed it as Policy auth on 3/30/13 made it a warranty claim, this new claim is considered as a repeat repair not a parts warranty.hope this helps you !!
CPO Maintenance Plan - 03/25/2013
... put the Dexos 1 Synthetic Blend LOF on line 1 (M0017) and the Tire Rotation on Line 2 (M0021). I'm new at this and not sure how to put this in. Last time it rejected the tire rotation. Can someone Please help me?...
Re: I think I just might snap.... - 04/02/2013
trial and error works every time....! R9273 passenger compartment screen air deflector package installation. wt...? when I see passenger compartment I'm thinking inside the vehicle... guess I'll adjust that thought! :)
Re: Complaint Codes - 02/21/2013
I am new to GM Warranty and I notice that GM doesn't want you to put the true complaint code. Often the customer's complaint doesn't match the actual cause and correction. When I try to put the customer's actual complaint code, it sometimes kicks it...
Re: Volt Rental - 02/01/2013
... Motors Warranties 1.4 - Warranty Repairs, Special Coverage Adjustments, Policies on Specific Vehicles, Components and Programs 1.4.13 - Courtesy Transportation Program ...
Re: Dexos credit submissions - 02/01/2013
I found the information on the DEC 2012 J & L Warranty Newsletter. You can only go back less than 60 days to claim these reimbursements and the program ended Dec 31, 2012.
Re: Reject message help - 02/07/2013
... and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make sense to me but the claim went through. Thanks anyway! ...
not compatible to ltg - 03/05/2013
I have a claim I'm trying to submit to reimburse a customer for a special coverage he had done. It show up in his vehicle history but when I submit it, says not compatible to LTG. Any ideas on how to submit this claim.
Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Re: Rental Car - 06/12/2013
I found in the JL resources under Warranty Help Cards. Find Z labour operations quick reference warranty help card all labour operations are there with the New Global Codes for Z labour operations.
Re: Sublet - 07/08/2013
Thanks for everyone's help, but I'm still confused! I'm new to the warranty job. Do I put any time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for...
Transportation Check-In Card? - 07/02/2013
Anyone know where we can get NEW Check-in Cards, for Transportation arrivals? I'm being told ours are out-of-date. And, I can't find anything in "Messages' or "Library", in GWM. Thanks, EJ
Re: Reynolds and Reynolds - 08/22/2012
... to work while they do the reno work and now we also will be dealing with trying to learn the new system. I wish GM would just come up with their own so it would be once and done already! There are too many different systems out there but that's ju...
Cylinder Head Gaskets (Diesel Engine) - 07/19/2012
Just curious how others would look at this... We had to replace "both" cylinder head gaskets on this vehicle which was an engine code "D"... In S.I. there isnt a labor op for "both" for a diesel -- MY question: should I submit this as 1-line with OLH...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/09/2012
... required me to debit the claim entirely and then resubmit. The DBC contact then watched for the new claim and pushed it through. As hard as it is to get Transport Claims paid, it does make it difficult to want to self-debit a paid one. But it did wo...
Service Air Bag Warning Light - 08/14/2012
I have a 2010 Pontiac G6 which came in for the Service Air Bag Warning Lamp on... we found bulletin #10-09-41-002D which states to refer to #10085D /// if the GMVIS doesnt show that vehicle pertains to it, how is everyone else coding these ???
engine serial number - 08/14/2012
... solstice , it requires the serial number of the engine, my first guess its the serial number of he new engine, I was given several numbers and have no idea which number is correct..if anyone can help with this problem i sure would welcome it....than...
Re: engine serial number - 08/15/2012
THANKS FOR THE INFO I THOUGHT IT WAS THE NEW ENGINE NUMBER I NEEDED...I DID CALL PQC THEY GAVE ME THE DOCUMENT NUMBERS WHERE TO FIND THE SERIAL NUMBERS AND WHAT THEY LOOK LIKE...DOC 1775116 AND 1825823..ID ANYONE NEEDS THIS...
Goodwill on GM Certified Pre-Owned? - 08/16/2012
Does anyone know if there is any goodwill you can use on a vehicle that was a certified pre-owned? We have a customer out of the certified by mileage not by time. 08 Acadia with a water leak (go figure)! Was not sure what the consensus was on using...
Who is responsible for getting cost comparisons ? - 07/18/2012
My techs have always done this for Engine / Transmission jobs.... But we have new owners & they are questioning why I dont do that for them
Partial Fluid Pricing breakdown ??? - 08/07/2012
I seem to remember (I think in a newsletter - but cant find) how to figure the fluid cost amounts when only using "partial" -- I keep getting paid "cents short" on claims due to the parts dept posting & I would like to be able to refigure/check befor...
Re: What would you do? - 07/31/2012
... have been booked at warranty rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty items that you can cover ONLY while still...
Transportation claim labor op A0110 - 07/23/2012
Anyone know why this labor op is restricted for transportation claims? I'm trying to use it for wet sanding and buffing a vehicle damaged from tree branches.
Re: Complaint Codes - 01/15/2013
Is anyone else having issues with the new codes? I have had two claims one being a suspension issue and the other being a steering issue, and I'm not quite sure if there is an ADP issue or a Global issue. When entering through ADP it said "Possible...
Reject message help - 01/14/2013
I've just had a transaction return to me with the message "Vehicle Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the...
Re: Complaint Codes - 01/21/2013
Was just talking to ADP. Aparently GM STILL hasn't released a fix for the complaint codes. The new codes are in ADP (if you type 'list' in the field you see them there) but aparently there are tables missing that it uses to see if they are compatib...
Re: Complaint Codes - 01/14/2013
I didn't look for them yet but I see the PP Manual is updated too. And yes, it's nice to see those newer codes, especially for starting problems.
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
... where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got to the warranty adm.....
PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
... COMES BACK REJECTED FOR A PROBLEM PRICING. I VERIFIED WITH PARTS AND ACCORDING TO THEM THATS THE NEW PART # FOR THE FLUID. AM I SUPPOSE TO SUBMIT IT AS A NET ITEM??? HELP!!!!! PLEASE....
Is anyone else using Arkona? - 10/04/2012
I'm just wondering...Since the newest update for Arkona, I've been having issues uploading parts warranty claims. I keep getting the same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so...
I have a claim I'm trying to submit to reimburse a customer for a special coverage he had done. It show up in his vehicle history but when I submit it, says not compatible to LTG. Any ideas on how to submit this claim.
Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Re: Rental Car - 06/12/2013
I found in the JL resources under Warranty Help Cards. Find Z labour operations quick reference warranty help card all labour operations are there with the New Global Codes for Z labour operations.
Re: Sublet - 07/08/2013
Thanks for everyone's help, but I'm still confused! I'm new to the warranty job. Do I put any time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for...
Transportation Check-In Card? - 07/02/2013
Anyone know where we can get NEW Check-in Cards, for Transportation arrivals? I'm being told ours are out-of-date. And, I can't find anything in "Messages' or "Library", in GWM. Thanks, EJ
Re: Reynolds and Reynolds - 08/22/2012
... to work while they do the reno work and now we also will be dealing with trying to learn the new system. I wish GM would just come up with their own so it would be once and done already! There are too many different systems out there but that's ju...
Cylinder Head Gaskets (Diesel Engine) - 07/19/2012
Just curious how others would look at this... We had to replace "both" cylinder head gaskets on this vehicle which was an engine code "D"... In S.I. there isnt a labor op for "both" for a diesel -- MY question: should I submit this as 1-line with OLH...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/09/2012
... required me to debit the claim entirely and then resubmit. The DBC contact then watched for the new claim and pushed it through. As hard as it is to get Transport Claims paid, it does make it difficult to want to self-debit a paid one. But it did wo...
Service Air Bag Warning Light - 08/14/2012
I have a 2010 Pontiac G6 which came in for the Service Air Bag Warning Lamp on... we found bulletin #10-09-41-002D which states to refer to #10085D /// if the GMVIS doesnt show that vehicle pertains to it, how is everyone else coding these ???
engine serial number - 08/14/2012
... solstice , it requires the serial number of the engine, my first guess its the serial number of he new engine, I was given several numbers and have no idea which number is correct..if anyone can help with this problem i sure would welcome it....than...
Re: engine serial number - 08/15/2012
THANKS FOR THE INFO I THOUGHT IT WAS THE NEW ENGINE NUMBER I NEEDED...I DID CALL PQC THEY GAVE ME THE DOCUMENT NUMBERS WHERE TO FIND THE SERIAL NUMBERS AND WHAT THEY LOOK LIKE...DOC 1775116 AND 1825823..ID ANYONE NEEDS THIS...
Goodwill on GM Certified Pre-Owned? - 08/16/2012
Does anyone know if there is any goodwill you can use on a vehicle that was a certified pre-owned? We have a customer out of the certified by mileage not by time. 08 Acadia with a water leak (go figure)! Was not sure what the consensus was on using...
Who is responsible for getting cost comparisons ? - 07/18/2012
My techs have always done this for Engine / Transmission jobs.... But we have new owners & they are questioning why I dont do that for them
Partial Fluid Pricing breakdown ??? - 08/07/2012
I seem to remember (I think in a newsletter - but cant find) how to figure the fluid cost amounts when only using "partial" -- I keep getting paid "cents short" on claims due to the parts dept posting & I would like to be able to refigure/check befor...
Re: What would you do? - 07/31/2012
... have been booked at warranty rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty items that you can cover ONLY while still...
Transportation claim labor op A0110 - 07/23/2012
Anyone know why this labor op is restricted for transportation claims? I'm trying to use it for wet sanding and buffing a vehicle damaged from tree branches.
Re: Complaint Codes - 01/15/2013
Is anyone else having issues with the new codes? I have had two claims one being a suspension issue and the other being a steering issue, and I'm not quite sure if there is an ADP issue or a Global issue. When entering through ADP it said "Possible...
Reject message help - 01/14/2013
I've just had a transaction return to me with the message "Vehicle Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the...
Re: Complaint Codes - 01/21/2013
Was just talking to ADP. Aparently GM STILL hasn't released a fix for the complaint codes. The new codes are in ADP (if you type 'list' in the field you see them there) but aparently there are tables missing that it uses to see if they are compatib...
Re: Complaint Codes - 01/14/2013
I didn't look for them yet but I see the PP Manual is updated too. And yes, it's nice to see those newer codes, especially for starting problems.
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
... where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got to the warranty adm.....
PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
... COMES BACK REJECTED FOR A PROBLEM PRICING. I VERIFIED WITH PARTS AND ACCORDING TO THEM THATS THE NEW PART # FOR THE FLUID. AM I SUPPOSE TO SUBMIT IT AS A NET ITEM??? HELP!!!!! PLEASE....
Is anyone else using Arkona? - 10/04/2012
I'm just wondering...Since the newest update for Arkona, I've been having issues uploading parts warranty claims. I keep getting the same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so...
Re: Process for over the counter parts - 11/09/2012
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business...
Re: Repair performed prior to start of warranty - 11/15/2012
These claim rejects require an "A" auth. Because there's no warranty start date since the vehicle isn't sold, you get that message. Make sure the r.o. gets stamped.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/27/2012
Just curious if J&L supports other vehicle car lines --- I love the helpfulness that having this support has givin me .... but thinking on moving on from GM to Nissan - Kia ---- Just wondering if J&L supports those lines like it does GM ???
Re: California emission warranty - 09/24/2012
If you go to the P&P manual and look in Article 1.2.3.2 there's a breakdown of time and mileage limits for vehicles that are certified to California Emissions Standards. Hope that helps!
Re: March - Share Your Tip! - 03/24/2014
We had a stamp made, so the shop foreman will stamp the hard copy before he hands it to the technician. It has a line for old serial, new serial, flush code. We rarely had any issues but with the stamp it's extra insurance.
Re: Base time on labor op 4032750 - 02/12/2014
I had that question a while back also. According to DBC base time is for any vehicle not listed with RPO codes. I have only run across one time where the base time was used and the RPO code was not listed.
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: April - Share Your Tip! - 04/29/2014
I have been doing this job for several years the challenge with this job is it challenges you to do it right and keep up with all the changes every year..i feel like i know alot about my job and yet some new things I learn too.
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
all fluids do need to be billed on the job card and submitted on labor op 0590052 in net item and the includes DEF fluid added when the vehicle is sold.....hope this helps you !!
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: June - Share Your Tip - 06/12/2014
We have recently installed a new time clock near the parts counter for all technicians to punch on and off of jobs on. I think it will be great because they have to walk right by it to get their parts! We are also having a meeting Monday to reinforce...
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
Re: The 3 C's - 03/11/2014
... back up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing "poot knew in" exactly like that lol ;)...
Transprotation Damage - 03/12/2014
We had a vehicle delivered after hours. When the tech did the PDI he noticed that the right front bumper was scratched. I took pictures and sent it in to the Carrier, this was yesterday. Today we noticed the wheel had damage ( scratched )also. I have...
Transportation Damage - Wheels - 03/12/2014
The jlwarranty Transportation Damage Code Reference Card is available within the Resources tab under Warranty Help Cards. The card can be downloaded and printed at the dealership to assist those checking in new vehicles. Kristen/jlwarranty
Chevrolet 5-Year Protection - 01/15/2014
Cannot pull this bulletin G_0000095253. Need to know how much to claim for oil change and tire rotation. This is the first vehicle I have that is covered under this program.
Customer Reimbursement - 07/26/2013
A man that was out of town and his vehicle quit pulling and he took it to a AAM Transmission shop for repairs. He didn't realize he was still under powertrain warranty. Long story short he came to our dealership and wanted to be reimbursed. We sent all...
WARRANTY ON A REPLACEMENT ENGINE - 12/13/2013
WHAT TIME OF CLAIM SHOULD I SUBMIT FOR WORK ON A REPLACED ENGINE THAT STILL HAS 3/50 WARRANTY ON IT. THE VEHICLE IT SELF IS OUT OF WARRANTY.
Non LPO Accessories Warranty - 10/17/2013
I have a Tonneau cover installed 8/25/2010 at 2 miles. Now the vehicle has 19,200 miles and it is, of course, 2013. My manager approved this transaction so I'm wondering if there is a special warranty on these that I just don't remember learning about,...
Seat Back Recall13323 - 10/03/2013
... to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran through the shop? ...
Business Choice - 11/20/2013
Has anyone ran across having to perform a service under Business Choice and the vehicle has dual rear wheels? I've checked the message (G_0000156291) and there's specific mention in the claim information section about SRW Tire Rotation so I'm curious...
Re: PDI Fluid Add - 11/20/2013
All my 2014 vehicles all did the same thing , I did a DBC chat and they told me to self Authorize. its crazy. No one knows anything.
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business...
Re: Repair performed prior to start of warranty - 11/15/2012
These claim rejects require an "A" auth. Because there's no warranty start date since the vehicle isn't sold, you get that message. Make sure the r.o. gets stamped.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/27/2012
Just curious if J&L supports other vehicle car lines --- I love the helpfulness that having this support has givin me .... but thinking on moving on from GM to Nissan - Kia ---- Just wondering if J&L supports those lines like it does GM ???
Re: California emission warranty - 09/24/2012
If you go to the P&P manual and look in Article 1.2.3.2 there's a breakdown of time and mileage limits for vehicles that are certified to California Emissions Standards. Hope that helps!
Re: March - Share Your Tip! - 03/24/2014
We had a stamp made, so the shop foreman will stamp the hard copy before he hands it to the technician. It has a line for old serial, new serial, flush code. We rarely had any issues but with the stamp it's extra insurance.
Re: Base time on labor op 4032750 - 02/12/2014
I had that question a while back also. According to DBC base time is for any vehicle not listed with RPO codes. I have only run across one time where the base time was used and the RPO code was not listed.
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: April - Share Your Tip! - 04/29/2014
I have been doing this job for several years the challenge with this job is it challenges you to do it right and keep up with all the changes every year..i feel like i know alot about my job and yet some new things I learn too.
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
all fluids do need to be billed on the job card and submitted on labor op 0590052 in net item and the includes DEF fluid added when the vehicle is sold.....hope this helps you !!
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: June - Share Your Tip - 06/12/2014
We have recently installed a new time clock near the parts counter for all technicians to punch on and off of jobs on. I think it will be great because they have to walk right by it to get their parts! We are also having a meeting Monday to reinforce...
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
Re: The 3 C's - 03/11/2014
... back up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing "poot knew in" exactly like that lol ;)...
Transprotation Damage - 03/12/2014
We had a vehicle delivered after hours. When the tech did the PDI he noticed that the right front bumper was scratched. I took pictures and sent it in to the Carrier, this was yesterday. Today we noticed the wheel had damage ( scratched )also. I have...
Transportation Damage - Wheels - 03/12/2014
The jlwarranty Transportation Damage Code Reference Card is available within the Resources tab under Warranty Help Cards. The card can be downloaded and printed at the dealership to assist those checking in new vehicles. Kristen/jlwarranty
Chevrolet 5-Year Protection - 01/15/2014
Cannot pull this bulletin G_0000095253. Need to know how much to claim for oil change and tire rotation. This is the first vehicle I have that is covered under this program.
Customer Reimbursement - 07/26/2013
A man that was out of town and his vehicle quit pulling and he took it to a AAM Transmission shop for repairs. He didn't realize he was still under powertrain warranty. Long story short he came to our dealership and wanted to be reimbursed. We sent all...
WARRANTY ON A REPLACEMENT ENGINE - 12/13/2013
WHAT TIME OF CLAIM SHOULD I SUBMIT FOR WORK ON A REPLACED ENGINE THAT STILL HAS 3/50 WARRANTY ON IT. THE VEHICLE IT SELF IS OUT OF WARRANTY.
Non LPO Accessories Warranty - 10/17/2013
I have a Tonneau cover installed 8/25/2010 at 2 miles. Now the vehicle has 19,200 miles and it is, of course, 2013. My manager approved this transaction so I'm wondering if there is a special warranty on these that I just don't remember learning about,...
Seat Back Recall13323 - 10/03/2013
... to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran through the shop? ...
Business Choice - 11/20/2013
Has anyone ran across having to perform a service under Business Choice and the vehicle has dual rear wheels? I've checked the message (G_0000156291) and there's specific mention in the claim information section about SRW Tire Rotation so I'm curious...
Re: PDI Fluid Add - 11/20/2013
All my 2014 vehicles all did the same thing , I did a DBC chat and they told me to self Authorize. its crazy. No one knows anything.
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I went through this same thing just today. I called DBC and was told that if the vehicle never left the shop it goes on the same line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to...
GMIN NUMBERS - 07/17/2015
Hello again! We have a new service advisor who had previously worked at a different GM dealer and therefore had a GMIN. He does not know it and no one seems to be able to obtain it, does anyone know how to get hold of someone's GMIN? We've called the...
What Would You Do - 07/15 - 06/30/2015
The owner of a 2015 Chevrolet Colorado had their vehicle towed to the dealership on March, 2015. The vehicle died while driving and would not restart or crank. The technician cleared the DTC for starter and fuel injectors, and tried to start the truck....
Keys for Life Program - 05/27/2015
... for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are over 3/36? Doesn't seem fair considering the labor operation code is specically set up for this....
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
One of my techs last week had to replace three sensors for the same vehicle before one would calibrate correctly and he watched the video too..Seems this is a problem for everyone !
Re: Keys for Life Program - 06/11/2015
I had a Keys for Life claim on 5.18.15 that went through fine. ZREG no problem: 0602158 .3 base, .1 add, & 2 keys for parts. Vehicle was completely out of warranty.
Re: 2015 and 2 Year Maintenance - 03/19/2015
... had me email copies of the sale invoice, odometer reading and maintenance form. It turns out this vehicle didn't get processed right, even the warranty start date was incorrect. I emailed everything, so we'll see how long it will take for them to get...
Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/12/2015
... module for a 2007 chevrolet cobalt and the vehichle was towed back into our dealership because the new module we put in failed if i submit for a zreg with the spol "reynolds and reynolds" it hits repeat repair, and if i ZPTI the calim won't go through...
Air Deflectors - 05/14/2015
A customer ordered air deflectors that we installed on his new 15 GMC Sierra. I submitted for the warranty on them. After about 4000 miles they fell off, so we replaced them. How do I submit this for warranty? I have tried everything and I just get REJECTION!...
RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
... calibrate leading them to replace it again , my tech this morning in on his 3rd one for the same vehicle.. I inquired about this on one of those warranty conference calls and was informed that there was no problem with the parts that the techs were not...
more than one sublet on one repair line - 04/20/2015
... the materials from an outside vendor. However, we did not have the proper equipment to apply the new coating and sublet the work to Line-X. I don't remember if I combine the sublets and give a clear description in comments or if the system will allow...
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
What Would You Do - 11/14 - 10/31/2014
... units. The controller is replaced in certain 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura vehicles as a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job...
Labor op ? - 10/07/2014
... installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant find a good labor op that is compatible to the part number! any help with be appreciaed..thanks...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... they dont want them anymore !! what gives !!! yea and if you are on reynolds the older model vehicles wont fly causes a VIN not on file...!! ...
CPO or MY 14 Maintenance? - 01/08/2015
When a customer has a vehicle that's eligible for both Certified AND Chevrolet 2 Year Scheduled Maintenance, is there anything that says which to use? I'm leaning toward using the labor op for the one that expires first. Thoughts?
Re: Over The Counter Parts Warranty - 01/27/2015
... about collecting as much data as possible to go with the claimed invoice including mileages and vehicle information....
Special Policy Fuel Injectors - 10/20/2009
During injector replacement, three injector sleeves came out with the injectors. tech had to R and R glow plugs, evac cylinders of antifreeze, and press in 3 new sleeves. Can I claim any OLH on this special policy #04039B ?
Let's Barter - 09/28/2009
... he had five cemetery plots at Temple Hill Cemetery that he wanted to trade for a down payment on a new vehicle. This call left our sales manager speechless. Business has been dead but not quite that dead! -------------------------------------------------...
BATTERY - COVERAGE ??? - 10/02/2009
2007 TAHOE - WE REPLACED BATTERY DURING BUYBACK COVERAGE, IT HAS ONLY BEEN 8-MONTHS & THE BATTERY WONT HOLD A CHARGE - THE VEHICLE IS NOW INTO GMPP COVERAGE ..... TRYING TO FIND OUT IF IT STILL HAS ANY GM WARRANTY
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
HOW DO I SUBMIT: PCM PURCHASED OVER COUNTER "FAILED" , VEHICLE BROUGHT INTO SHOP TO INSPECT - FOUND PCM FAILED SO SHOP REPLACED THE PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HEL...
Re: Warranty Credit Memo - 11/10/2009
... I did get paid. At least they are off my schedule tho. My F.O.M. is going to discuss it with our New Area Rep. ...
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Global Warranty - 10/29/2009
... this fall. Well, it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than our last DVM. Think he would know? ...
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I went through this same thing just today. I called DBC and was told that if the vehicle never left the shop it goes on the same line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to...
GMIN NUMBERS - 07/17/2015
Hello again! We have a new service advisor who had previously worked at a different GM dealer and therefore had a GMIN. He does not know it and no one seems to be able to obtain it, does anyone know how to get hold of someone's GMIN? We've called the...
What Would You Do - 07/15 - 06/30/2015
The owner of a 2015 Chevrolet Colorado had their vehicle towed to the dealership on March, 2015. The vehicle died while driving and would not restart or crank. The technician cleared the DTC for starter and fuel injectors, and tried to start the truck....
Keys for Life Program - 05/27/2015
... for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are over 3/36? Doesn't seem fair considering the labor operation code is specically set up for this....
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
One of my techs last week had to replace three sensors for the same vehicle before one would calibrate correctly and he watched the video too..Seems this is a problem for everyone !
Re: Keys for Life Program - 06/11/2015
I had a Keys for Life claim on 5.18.15 that went through fine. ZREG no problem: 0602158 .3 base, .1 add, & 2 keys for parts. Vehicle was completely out of warranty.
Re: 2015 and 2 Year Maintenance - 03/19/2015
... had me email copies of the sale invoice, odometer reading and maintenance form. It turns out this vehicle didn't get processed right, even the warranty start date was incorrect. I emailed everything, so we'll see how long it will take for them to get...
Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/12/2015
... module for a 2007 chevrolet cobalt and the vehichle was towed back into our dealership because the new module we put in failed if i submit for a zreg with the spol "reynolds and reynolds" it hits repeat repair, and if i ZPTI the calim won't go through...
Air Deflectors - 05/14/2015
A customer ordered air deflectors that we installed on his new 15 GMC Sierra. I submitted for the warranty on them. After about 4000 miles they fell off, so we replaced them. How do I submit this for warranty? I have tried everything and I just get REJECTION!...
RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
... calibrate leading them to replace it again , my tech this morning in on his 3rd one for the same vehicle.. I inquired about this on one of those warranty conference calls and was informed that there was no problem with the parts that the techs were not...
more than one sublet on one repair line - 04/20/2015
... the materials from an outside vendor. However, we did not have the proper equipment to apply the new coating and sublet the work to Line-X. I don't remember if I combine the sublets and give a clear description in comments or if the system will allow...
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
What Would You Do - 11/14 - 10/31/2014
... units. The controller is replaced in certain 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura vehicles as a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job...
Labor op ? - 10/07/2014
... installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant find a good labor op that is compatible to the part number! any help with be appreciaed..thanks...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... they dont want them anymore !! what gives !!! yea and if you are on reynolds the older model vehicles wont fly causes a VIN not on file...!! ...
CPO or MY 14 Maintenance? - 01/08/2015
When a customer has a vehicle that's eligible for both Certified AND Chevrolet 2 Year Scheduled Maintenance, is there anything that says which to use? I'm leaning toward using the labor op for the one that expires first. Thoughts?
Re: Over The Counter Parts Warranty - 01/27/2015
... about collecting as much data as possible to go with the claimed invoice including mileages and vehicle information....
Special Policy Fuel Injectors - 10/20/2009
During injector replacement, three injector sleeves came out with the injectors. tech had to R and R glow plugs, evac cylinders of antifreeze, and press in 3 new sleeves. Can I claim any OLH on this special policy #04039B ?
Let's Barter - 09/28/2009
... he had five cemetery plots at Temple Hill Cemetery that he wanted to trade for a down payment on a new vehicle. This call left our sales manager speechless. Business has been dead but not quite that dead! -------------------------------------------------...
BATTERY - COVERAGE ??? - 10/02/2009
2007 TAHOE - WE REPLACED BATTERY DURING BUYBACK COVERAGE, IT HAS ONLY BEEN 8-MONTHS & THE BATTERY WONT HOLD A CHARGE - THE VEHICLE IS NOW INTO GMPP COVERAGE ..... TRYING TO FIND OUT IF IT STILL HAS ANY GM WARRANTY
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
HOW DO I SUBMIT: PCM PURCHASED OVER COUNTER "FAILED" , VEHICLE BROUGHT INTO SHOP TO INSPECT - FOUND PCM FAILED SO SHOP REPLACED THE PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HEL...
Re: Warranty Credit Memo - 11/10/2009
... I did get paid. At least they are off my schedule tho. My F.O.M. is going to discuss it with our New Area Rep. ...
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Global Warranty - 10/29/2009
... this fall. Well, it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than our last DVM. Think he would know? ...
HAS ANYONE EVER COME ACROSS......... - 08/11/2009
I HAVE A 2010 EQUINOX THAT CAME IN FOR... BATTERY INDICATOR LIGHT IS ON -- WE FOUND THAT THE VEHICLE WAS IN "TRANSPORT MODE" --- FIRST OF ALL, WE ARE PUZZLED WHAT TRANSPORT MODE IS, AND THEN WHAT DO YOU DO ABOUT IT ?????
Re: 2010 CAMARO - STRIPS - 08/05/2009
There are two different stripe accessory options for the 2010 Camaro based on the LPO code documented within the vehicle build section of GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation...
Re: HELP WITH RECALLS - 08/06/2009
I think they created a new recall because there was so much confusion in 09041 in regard to 4 speed transmissions, the update was 09077. THey did not however update 09041 to disclude the 4 speeds. I thought this was just an oversight.
Re: PDI ADD ON - 08/31/2009
... and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is a TSB or the like out there on it, but I can't find my copy at the moment. ...
Re: GM Certified coverage - 08/18/2009
I found in dealer world messages, G0000010439, Q&A of New GM Certified, from 8/22/08 question #6 talks about what is covered. I hope that helps
Re: part expediting question - 08/17/2009
I've never had to add auth code A for parts expediting when the vehicle is over 3/36. I submit that line regular and it pays every time.
Re: Lost Rep - 09/21/2009
We lost our rep about a year ago. Everything we do now goes through our DSM and it is a pain for us all. Welcome to the new GM!
Part Option discrepancy as reg. Warranty - 09/21/2009
... to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to submit as Transportation claim....
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Re: Towing on a life time warr part ? - 09/16/2009
... I will not be submitting them anymore. That is the fun part about Warranty, always something new to learn....
Re: Global Warranty Management - 12/30/2009
... end of the year accounting stuff! Thanks for all the responses everyone! Have a safe and Happy New Year! ...
Re: Global Warranty Management - 01/18/2010
We went live last Monday and I have been pretty lost since! Throw out your CC/FC sheet it is no good now. Not sure what system you are on, but Reynolds has the new CC/FC listed.
Re: Global Warranty Management - 01/22/2010
Crazy question, we are on Reynolds & Reynolds system, to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op?...
Re: GW QUESTION cause/complaint codes - 01/22/2010
For the claim memo what I am doing is I create a folder each day and keep them until the end of the week and then make a new folder for the whole week and put all of them into a weekly folder and label it trans summary report for week of "whatever"
Re: PDI adds- loose shipped parts - 01/11/2010
Our Service Manager made the "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks...
Installed accessories - 01/12/2010
... LPO thing gone? Latest bulletin I have is G_0000040546 from October of 2009. Is there anything newer?...
Service Calls - 12/23/2009
... that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair. We don't claim anything for this but we were wondering if GM has any provisions for paying us...
PDI Debit - 01/04/2010
... yet either, it is still in transit, so no PDI claims, etc., have been submitted against this vehicle. Anyone have any clue? I called our rep but he doesn't know either. ...
Re: Transportation Damage claims - 11/19/2009
... (Article IV): Transportation Damage a. Carrier Code The code of the carrier delivering the vehicle to the Service Agent. b. Delivery Receipt Date The date the vehicle is delivered to the Service Agent. c. Delivery Receipt Number The number printed...
GWM & PDI Auto Pay Issue - 11/19/2009
See Global Message G_0000043246 (11/18/09) in regards to auto-PDI credit on vehicles invoiced to the dealership. Issue was due to GWM system problem.
Re: Global Warranty - 11/19/2009
See Global Message G_0000043246 (11/18/09) in regards to auto-PDI credit on vehicles invoiced to the dealership. Issue was due to GWM system problem.
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Transportation Damage claims - 11/17/2009
... well! I believe your carrier code is GM, that's what I had to use. You would use IT only if the vehicle was in transit, and repaired before it got to you. If it's damaged when delivered to you off the truck, then you use GM...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
What should we do if we received the wrong center caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.??
Question? Goodwill radio replacment submission - 11/20/2009
We did a goodwill replacment radio on a CTS about a month ago less than 800 miles , vehicle came back for cd player not working again, eject mechanism broken, now since its a goodwill repair that was performed prior, i think its under the 12/12. how would...
I HAVE A 2010 EQUINOX THAT CAME IN FOR... BATTERY INDICATOR LIGHT IS ON -- WE FOUND THAT THE VEHICLE WAS IN "TRANSPORT MODE" --- FIRST OF ALL, WE ARE PUZZLED WHAT TRANSPORT MODE IS, AND THEN WHAT DO YOU DO ABOUT IT ?????
Re: 2010 CAMARO - STRIPS - 08/05/2009
There are two different stripe accessory options for the 2010 Camaro based on the LPO code documented within the vehicle build section of GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation...
Re: HELP WITH RECALLS - 08/06/2009
I think they created a new recall because there was so much confusion in 09041 in regard to 4 speed transmissions, the update was 09077. THey did not however update 09041 to disclude the 4 speeds. I thought this was just an oversight.
Re: PDI ADD ON - 08/31/2009
... and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is a TSB or the like out there on it, but I can't find my copy at the moment. ...
Re: GM Certified coverage - 08/18/2009
I found in dealer world messages, G0000010439, Q&A of New GM Certified, from 8/22/08 question #6 talks about what is covered. I hope that helps
Re: part expediting question - 08/17/2009
I've never had to add auth code A for parts expediting when the vehicle is over 3/36. I submit that line regular and it pays every time.
Re: Lost Rep - 09/21/2009
We lost our rep about a year ago. Everything we do now goes through our DSM and it is a pain for us all. Welcome to the new GM!
Part Option discrepancy as reg. Warranty - 09/21/2009
... to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to submit as Transportation claim....
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Re: Towing on a life time warr part ? - 09/16/2009
... I will not be submitting them anymore. That is the fun part about Warranty, always something new to learn....
Re: Global Warranty Management - 12/30/2009
... end of the year accounting stuff! Thanks for all the responses everyone! Have a safe and Happy New Year! ...
Re: Global Warranty Management - 01/18/2010
We went live last Monday and I have been pretty lost since! Throw out your CC/FC sheet it is no good now. Not sure what system you are on, but Reynolds has the new CC/FC listed.
Re: Global Warranty Management - 01/22/2010
Crazy question, we are on Reynolds & Reynolds system, to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op?...
Re: GW QUESTION cause/complaint codes - 01/22/2010
For the claim memo what I am doing is I create a folder each day and keep them until the end of the week and then make a new folder for the whole week and put all of them into a weekly folder and label it trans summary report for week of "whatever"
Re: PDI adds- loose shipped parts - 01/11/2010
Our Service Manager made the "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks...
Installed accessories - 01/12/2010
... LPO thing gone? Latest bulletin I have is G_0000040546 from October of 2009. Is there anything newer?...
Service Calls - 12/23/2009
... that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair. We don't claim anything for this but we were wondering if GM has any provisions for paying us...
PDI Debit - 01/04/2010
... yet either, it is still in transit, so no PDI claims, etc., have been submitted against this vehicle. Anyone have any clue? I called our rep but he doesn't know either. ...
Re: Transportation Damage claims - 11/19/2009
... (Article IV): Transportation Damage a. Carrier Code The code of the carrier delivering the vehicle to the Service Agent. b. Delivery Receipt Date The date the vehicle is delivered to the Service Agent. c. Delivery Receipt Number The number printed...
GWM & PDI Auto Pay Issue - 11/19/2009
See Global Message G_0000043246 (11/18/09) in regards to auto-PDI credit on vehicles invoiced to the dealership. Issue was due to GWM system problem.
Re: Global Warranty - 11/19/2009
See Global Message G_0000043246 (11/18/09) in regards to auto-PDI credit on vehicles invoiced to the dealership. Issue was due to GWM system problem.
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Transportation Damage claims - 11/17/2009
... well! I believe your carrier code is GM, that's what I had to use. You would use IT only if the vehicle was in transit, and repaired before it got to you. If it's damaged when delivered to you off the truck, then you use GM...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
What should we do if we received the wrong center caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.??
Question? Goodwill radio replacment submission - 11/20/2009
We did a goodwill replacment radio on a CTS about a month ago less than 800 miles , vehicle came back for cd player not working again, eject mechanism broken, now since its a goodwill repair that was performed prior, i think its under the 12/12. how would...
PDI ADD TIME CADILLAC SRX - 12/04/2009
... this, but i have yet to find what im looking for. I have a PDI ADD claim for 2010 Cadillac SRX - vehicle build shows dealer installed roof cross rails rpo VQQ - ive looked in the LTG and i dont see labor time in reference to rpo VQQ - does anyone know...
QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/08/2009
We replaced a throttle body on a 2007 suburban for code P0121, after repair, vehicle had a high idle, found pip4578 pertaining to this type of concern, how do i claim for t body and ecm reflash to get tech paid.. same line or seperate?
Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/03/2009
I have an ro for a 2005 nissan titan that has a Gmpp contract, we replaced left front axle and axle seal. What labor time do I use for a none gm vehicle for Gmpp?
Re: Help! - 04/20/2010
Don't use special coverage. Special Coverage is for actual special policies. Just put thought like a normal claim and it should pay. It should pick up the fact that there is an emission warranty on the vehicle.
Re: Trans Output Shaft Seal - Labor op??? - 03/09/2010
... could be F1440 or F1441. You may confirm this with the technician as this is not a ft wheel drive vehicle so a transmission output shaft seal would not be applicable on a rear wheel drive truck....
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... that include Part Expediting. Labor Operations Z5000 and Z5001 have been eliminated in the new GWM system. When entering a part that was obtained from another local dealer, to resolve an issue with a customer's vehicle within the warranty period, the...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how...
PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
... oil change and the $35 reimbursement. The only synthetic oil changes we will be covering 100% is vehicles requiring synthetic oil, regardless of a synthetic history. I have expressed my discomfort in submitting for these claims as they were supposed...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
... wants. We are charging the customer the difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing to do something that GM doesn't necessarily recommend (syn isn't always better) so...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in....
Re: Global Warranty Management - 01/28/2010
Does anyone know where the WCC codes go for the new GW? I thought I saw something in training, but can't find it now. I have a WCC for a recall. The old WINS system, you would put it in as the "fail code". I'm assuming that's not the case anymore...
Re: GWM Authorization translation - 01/29/2010
I called DBC and my warranty person for help with those. After 13 years using the old ones is has been VERY HARD to adjust the new, at least for me.
Re: Global Warranty Management - 02/03/2010
... the existing claim & after all info is says "converted transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair?...
PARTS DEPT - 02/03/2010
... HAVE TO HOLD ONTO GOODWILL PARTS". I HAVE NEVER HELD ONTO THEM BEFORE BUT I WASN'T SURE WITH THE NEW SYSTEM. I LOOKED IN POLICIES AND PROCEDURES WITH NO LOOK. THANKS IN ADVANCE FOR THE HELP!!!...
Deductible - 02/12/2010
... customer was still under warranty. When the part arrived and we installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants the deductible overridden. I know I have...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/14/2010
THE PROBLEM I AM HAVING WHEN I DO GO THOU GLOBAL IT SAY INVALID DATE AND THAT IS AS FAR AS I CAN GO,CALLED DBC THEY SAY THAT I WOULD NEED TO CREAT NEW JOB CARDS FOR ALL 130 Ro'S (I DID CALL TWICE GOT THE SAME ANSWER BOTH TIMES( LOL.
Re: RENTALS - 02/11/2010
Check out Bulletin 07-00-89-037. Has info on roadside and rental. Bulletin states: "Vehicles utilized for customer rentals are to be current or within the past 2 model years" It's under the rental program administration heading. Has specific info ...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/04/2010
... Each person that goes gets one too, which helps if anyone from service goes. I learned something new everytime I went - worth the money! ...
Global Warranty and ADP users - 03/04/2010
Has anyone made the switch to global connect and is using ADP? We go live on the 15th and I just completed my ADP training. Can we send information from ADP to Global? Is the new ADP hard to understand? Any advice? Thanks!!!
Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/02/2010
I'm planning on going to a JL Warranty class for the new Global Warranty. I was just wondering if anyone has attended, if so how was it? does it cover the submission process?
Re: Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/02/2010
I have been to 2 Warranty Workshops and came away each time with new info. If they would have had a workshop on Global prior to going Global I would have went.
... this, but i have yet to find what im looking for. I have a PDI ADD claim for 2010 Cadillac SRX - vehicle build shows dealer installed roof cross rails rpo VQQ - ive looked in the LTG and i dont see labor time in reference to rpo VQQ - does anyone know...
QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/08/2009
We replaced a throttle body on a 2007 suburban for code P0121, after repair, vehicle had a high idle, found pip4578 pertaining to this type of concern, how do i claim for t body and ecm reflash to get tech paid.. same line or seperate?
Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/03/2009
I have an ro for a 2005 nissan titan that has a Gmpp contract, we replaced left front axle and axle seal. What labor time do I use for a none gm vehicle for Gmpp?
Re: Help! - 04/20/2010
Don't use special coverage. Special Coverage is for actual special policies. Just put thought like a normal claim and it should pay. It should pick up the fact that there is an emission warranty on the vehicle.
Re: Trans Output Shaft Seal - Labor op??? - 03/09/2010
... could be F1440 or F1441. You may confirm this with the technician as this is not a ft wheel drive vehicle so a transmission output shaft seal would not be applicable on a rear wheel drive truck....
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... that include Part Expediting. Labor Operations Z5000 and Z5001 have been eliminated in the new GWM system. When entering a part that was obtained from another local dealer, to resolve an issue with a customer's vehicle within the warranty period, the...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how...
PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
... oil change and the $35 reimbursement. The only synthetic oil changes we will be covering 100% is vehicles requiring synthetic oil, regardless of a synthetic history. I have expressed my discomfort in submitting for these claims as they were supposed...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
... wants. We are charging the customer the difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing to do something that GM doesn't necessarily recommend (syn isn't always better) so...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in....
Re: Global Warranty Management - 01/28/2010
Does anyone know where the WCC codes go for the new GW? I thought I saw something in training, but can't find it now. I have a WCC for a recall. The old WINS system, you would put it in as the "fail code". I'm assuming that's not the case anymore...
Re: GWM Authorization translation - 01/29/2010
I called DBC and my warranty person for help with those. After 13 years using the old ones is has been VERY HARD to adjust the new, at least for me.
Re: Global Warranty Management - 02/03/2010
... the existing claim & after all info is says "converted transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair?...
PARTS DEPT - 02/03/2010
... HAVE TO HOLD ONTO GOODWILL PARTS". I HAVE NEVER HELD ONTO THEM BEFORE BUT I WASN'T SURE WITH THE NEW SYSTEM. I LOOKED IN POLICIES AND PROCEDURES WITH NO LOOK. THANKS IN ADVANCE FOR THE HELP!!!...
Deductible - 02/12/2010
... customer was still under warranty. When the part arrived and we installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants the deductible overridden. I know I have...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/14/2010
THE PROBLEM I AM HAVING WHEN I DO GO THOU GLOBAL IT SAY INVALID DATE AND THAT IS AS FAR AS I CAN GO,CALLED DBC THEY SAY THAT I WOULD NEED TO CREAT NEW JOB CARDS FOR ALL 130 Ro'S (I DID CALL TWICE GOT THE SAME ANSWER BOTH TIMES( LOL.
Re: RENTALS - 02/11/2010
Check out Bulletin 07-00-89-037. Has info on roadside and rental. Bulletin states: "Vehicles utilized for customer rentals are to be current or within the past 2 model years" It's under the rental program administration heading. Has specific info ...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/04/2010
... Each person that goes gets one too, which helps if anyone from service goes. I learned something new everytime I went - worth the money! ...
Global Warranty and ADP users - 03/04/2010
Has anyone made the switch to global connect and is using ADP? We go live on the 15th and I just completed my ADP training. Can we send information from ADP to Global? Is the new ADP hard to understand? Any advice? Thanks!!!
Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/02/2010
I'm planning on going to a JL Warranty class for the new Global Warranty. I was just wondering if anyone has attended, if so how was it? does it cover the submission process?
Re: Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/02/2010
I have been to 2 Warranty Workshops and came away each time with new info. If they would have had a workshop on Global prior to going Global I would have went.
Re: recall for the heated wiper fluid - 06/16/2010
we have had only one and my service manager had a check ready for the customer when he picked up his vehicle..guess it all depends on how each dealer wants to handle this..
Re: recall for the heated wiper fluid - 06/18/2010
We are submitting the warranty and when the claim is paid, we mail the customer a check. So far none of the customers have asked for money right when they bring the vehicle in. We want to make sure we are paid before we start handing it out.
Re: DA report replacement? - 05/10/2010
There is training in GM Training. It is the Global Warranty Advanaced Training. It shows how to use the new reports and how to get to them. After taking the training I could not get to the reports through Global Connect. When I go into the Global...
Re: Reynolds Users, GMPP Deductible in DCS - 05/24/2010
... IT JUST PAYS SHORT THEN DEDUCT ----- THE ONLY GLITCH I HAVENT FIGURED OUT YET IS: WITH THE NEW GLOBAL & THE INDIVIDUAL LINE THING.... WHEN THE CREDIT SHOWS UP ON MY 263 SCHEDULE, IT JUST SHOW UP UNDER (EX. 92746 INSTEAD OF 92746-1), SO I JUST MAKE A...
Re: Z2237 COUPON - 09/28/2010
THEY ARE REJECTING FOR ---VEHICLE NOT COMPATIBLE WITH LABOUR CODE.(LTG PUB).....BUT THE COUPON SAYS TO USE Z2237....THEY ARE FOR 20 OFF ANY WORK DONE OVER $100.00
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
... supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do i submitt this claim with no labor time?? any suggestions????...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Re: hit the road package - 10/15/2010
... said all pdi adds are to go in olh spot. I moved to the olh spot, and it still rejected. Checked vehicle build and it is on there. This time I put it in add time, so we will see Monday....
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
Re: Warranty Rental VIN - 09/02/2010
... 1 in 10 of the rentals on there. We have finally got the Enterprise folks educated on the GM only vehicle deal. I think they have put up a big sign to remind themselves. No ticky-no laundry....!!...
Re: WPC returns for 08/25/10 - 08/25/2010
SOMETHING HAS TO BE WRONG..MY 4 PARTS I SENT BACK WERE TAKEN OFF ..NOW THERE ARE 4 NEW PARTS THEY WANT AND ONE INCLUDES A BRAKE LITE SWITCH ON A CAMPAIGN...CHECK YOUR LISTS..
Heated Washer Fluid Recall 10153 - 07/16/2010
What do we do with fleet vehicles that come in for this recall? It's confusing on whether or not a check gets issued for the recall, according to what is written in the actual recall itself.
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
B CLAIM LABOR OP??TIME?? - 08/03/2010
... go back this far we do not have a labor op or time. Normally in this case we would look up a like vehicle but the time guides do not go back far enough for a power antenna. Does anyone have a suggestion? ...
Re: Camaro SS Badge and spoiler install - 03/19/2012
Mark check out october 2011 newsletter page 3 .. there is a small article at the top right...hope this is what you are looking for
Re: 2009 Chev Aveo - 03/22/2012
... drivers and they tear through clutches at alarming rates. This might be a good place to use the new goodwill policies GM has come out with. Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty...
Re: USED CAR - BATTERY - 01/31/2012
Here lately every battery i have submitted has been restricted and i had to H-Route for auth...Don"t know how long the vehicle has been sitting on the lot but i would think this would be Used Car Dept. maintanence...
Transportation Claim on Overnight Delivery - 02/20/2012
I had a vehicle dropped overnight and it has damage. I found the transportation claim letter of notification to fill out. I was wondering if I send it in with a signed copy of the delivery receipt or do I withhold our signature?
Re: Moved: What is your LEAST? - 03/28/2012
I have one that will always pay eventually but I have to jump through a lot of hoops to get there. I can't think of the name though! It is either Royal Admin. or Vehicle One I believe.
Re: GM Dealer Rent-A-Car - 04/06/2012
We are enrolled in the rent a car program,And have three vehicles where we get $42.00 over night and $21.00 for same day rental.Which is nice not having to call enterprise all the time!
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Re: Silverado HD PDI form? - 01/04/2012
it is confusing i checked vehicle builds on some 2500's and only saw some hd towing packages and other things like a Z82 package ..other than that no there is no way to tell
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Re: Is Pre Authorization needed for replacing the rear window? - 02/24/2012
... scenario. We got an auth to do it from our service rep because it was the third time for the same vehicle and it was pretty far out of warranty. I believe the P&P states that windshield glass replacement needs your reps auth but not a pre-auth like...
Window out of calibration - 02/24/2012
I have a 2011 Cruze: Complaint-Drivers front window once closed will open on own... Correction-connected GDS2, cleared currect window learn valve & performed window relearn **** this is new to me, how would I code this ??
we have had only one and my service manager had a check ready for the customer when he picked up his vehicle..guess it all depends on how each dealer wants to handle this..
Re: recall for the heated wiper fluid - 06/18/2010
We are submitting the warranty and when the claim is paid, we mail the customer a check. So far none of the customers have asked for money right when they bring the vehicle in. We want to make sure we are paid before we start handing it out.
Re: DA report replacement? - 05/10/2010
There is training in GM Training. It is the Global Warranty Advanaced Training. It shows how to use the new reports and how to get to them. After taking the training I could not get to the reports through Global Connect. When I go into the Global...
Re: Reynolds Users, GMPP Deductible in DCS - 05/24/2010
... IT JUST PAYS SHORT THEN DEDUCT ----- THE ONLY GLITCH I HAVENT FIGURED OUT YET IS: WITH THE NEW GLOBAL & THE INDIVIDUAL LINE THING.... WHEN THE CREDIT SHOWS UP ON MY 263 SCHEDULE, IT JUST SHOW UP UNDER (EX. 92746 INSTEAD OF 92746-1), SO I JUST MAKE A...
Re: Z2237 COUPON - 09/28/2010
THEY ARE REJECTING FOR ---VEHICLE NOT COMPATIBLE WITH LABOUR CODE.(LTG PUB).....BUT THE COUPON SAYS TO USE Z2237....THEY ARE FOR 20 OFF ANY WORK DONE OVER $100.00
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
... supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do i submitt this claim with no labor time?? any suggestions????...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Re: hit the road package - 10/15/2010
... said all pdi adds are to go in olh spot. I moved to the olh spot, and it still rejected. Checked vehicle build and it is on there. This time I put it in add time, so we will see Monday....
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
Re: Warranty Rental VIN - 09/02/2010
... 1 in 10 of the rentals on there. We have finally got the Enterprise folks educated on the GM only vehicle deal. I think they have put up a big sign to remind themselves. No ticky-no laundry....!!...
Re: WPC returns for 08/25/10 - 08/25/2010
SOMETHING HAS TO BE WRONG..MY 4 PARTS I SENT BACK WERE TAKEN OFF ..NOW THERE ARE 4 NEW PARTS THEY WANT AND ONE INCLUDES A BRAKE LITE SWITCH ON A CAMPAIGN...CHECK YOUR LISTS..
Heated Washer Fluid Recall 10153 - 07/16/2010
What do we do with fleet vehicles that come in for this recall? It's confusing on whether or not a check gets issued for the recall, according to what is written in the actual recall itself.
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
B CLAIM LABOR OP??TIME?? - 08/03/2010
... go back this far we do not have a labor op or time. Normally in this case we would look up a like vehicle but the time guides do not go back far enough for a power antenna. Does anyone have a suggestion? ...
Re: Camaro SS Badge and spoiler install - 03/19/2012
Mark check out october 2011 newsletter page 3 .. there is a small article at the top right...hope this is what you are looking for
Re: 2009 Chev Aveo - 03/22/2012
... drivers and they tear through clutches at alarming rates. This might be a good place to use the new goodwill policies GM has come out with. Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty...
Re: USED CAR - BATTERY - 01/31/2012
Here lately every battery i have submitted has been restricted and i had to H-Route for auth...Don"t know how long the vehicle has been sitting on the lot but i would think this would be Used Car Dept. maintanence...
Transportation Claim on Overnight Delivery - 02/20/2012
I had a vehicle dropped overnight and it has damage. I found the transportation claim letter of notification to fill out. I was wondering if I send it in with a signed copy of the delivery receipt or do I withhold our signature?
Re: Moved: What is your LEAST? - 03/28/2012
I have one that will always pay eventually but I have to jump through a lot of hoops to get there. I can't think of the name though! It is either Royal Admin. or Vehicle One I believe.
Re: GM Dealer Rent-A-Car - 04/06/2012
We are enrolled in the rent a car program,And have three vehicles where we get $42.00 over night and $21.00 for same day rental.Which is nice not having to call enterprise all the time!
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Re: Silverado HD PDI form? - 01/04/2012
it is confusing i checked vehicle builds on some 2500's and only saw some hd towing packages and other things like a Z82 package ..other than that no there is no way to tell
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Re: Is Pre Authorization needed for replacing the rear window? - 02/24/2012
... scenario. We got an auth to do it from our service rep because it was the third time for the same vehicle and it was pretty far out of warranty. I believe the P&P states that windshield glass replacement needs your reps auth but not a pre-auth like...
Window out of calibration - 02/24/2012
I have a 2011 Cruze: Complaint-Drivers front window once closed will open on own... Correction-connected GDS2, cleared currect window learn valve & performed window relearn **** this is new to me, how would I code this ??
Re: Transportation Damage Submissions - 02/06/2012
we dont have a body shop but do use one locally,but my service manager checks in all the vehicles and makes the transportation claim job cards when needed and i look up all the labor times paint material and etc, needed for each repair and submit it to...
Courtesy deliveries - PDI - 02/07/2012
We have new owners & my business manager is asking "How the money for a PDI is generated on a courtesy delivery" --- since I do nothing with PDI at all ... I didnt know ---- does anyone know the answer ???
Re: Diag time punch recording - 07/09/2012
Thanks! I knew I read something recently about it and I should know now to check my newsletters instead of hopping right to the P&P.
Re: $25.00 GM coupons - 06/15/2012
... opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to simply have these opcodes bypass the repeat repair flag since they are used over. ...
Sign in Change - 06/21/2012
... screen to sign in on, and now it's totally different. It's not nice to throw the blonde something new, I don't do well with change. Just curious if anyone else has noticed anything different. ...
Re: cpo maintenance rejecting - 06/21/2012
... HAS BEEN DOCUMENTED BY YOUR SERVICE ADVISORS. HOW CLOSE TO "NEAR" 0% HAVE YOU FOUND WITH VEHICLE REQUIRING AN OIL CHANGE. HOW "NEAR" TO 0% WILL JUSTIFY SUBMITTING A CLAIM? DOES ANY HAVE AN ESTABLISHED GUIDELINE, LIKE OIL LIFE REMAINING MUST BE AT ...
Re: cpo maintenance rejecting - 06/22/2012
... 2 Year or 30,000 Mile Maintenance Plan services should be scheduled in strict accordance with the vehicle‟s Oil Life Monitor system or as otherwise stated in the owner‟s manual. Dealer-ship repair order documentation must include the percent oil...
Re: cpo maintenance rejecting - 06/22/2012
... the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding CPO vehicles? Answer: Please see the Operation Guide attached. You can find links to the Operations Guides on the main page of the GM Certified Used Vehicles...
Recall 12045 and Lock Cylinder Coding - 05/31/2012
Has anyone else been asked by their parts department if they get any allowance for coding the new ignition lock cylinder on this recall? Apparently they come blank and have to be coded but according to the recall there is no net allowance for this service....
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
I know I have seen a document showing the process for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close...
Re: GMPP and the WPC - 05/12/2012
... statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" Those are all transaction types and...
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
cpo maintenance rejecting - 05/04/2012
I need help submitting a CPO Maint claim. I followed the guidelines from the Warr Newsletter. it was a PDEXO so I used opcode Z2328 and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried...
Re: TRANSPORTATION CLAIM OLH - 04/11/2012
The vehicle is considered to have "extensive" damage if damage to the welded panels is in excess of 8 hours repair time. If that is the case, you need to call DBC before any repairs start on the car. DBC gives you instructions on how to proceed. Check...
Re: GM Tire Program - 04/12/2012
Sounds like your parts dept. either got confused on the new process or are trying to get you to do their work (What? NO! never!) LOL!
Re: LABOR CODE J3250 - 12/19/2011
Thanks for the clue. We had replaced the radiator coolant surge tank AND the Diesel Exhaust Fluid tank on the same vehicle, and I had put the wrong tank number on the labor code. For some reason the labor code for changing the DEF tank allowed me to charge...
Silverado HD PDI form? - 01/03/2012
... form? As far as I can tell from the VIN card decoder, there is no way to tell from the VIN and the Vehicle build doesn't seem to be much help either. Just wondering how you are figuring out which form to use?? Thanks!...
Re: Silverado HD PDI form? - 01/03/2012
... side of the truck if there is an HD emblem or not when they check in the trucks..i did check the vehicle build on two trucks and no help there at all.. ...
Re: Is anyone else on Arkona?? - 11/21/2011
... call tech assist and they are even dumber than I am about this crap. They finally uploaded the newest update and lo and behold, the problem is solved. I have been uploading to Global when I finally loose my cool but it makes things more difficult for...
Re: add accessories to build - 11/28/2011
What is your dealership's process to let you know what accessories have been added to a vehicle? How many dealerships automatically give accessory adds to the warranty department at the time of sale?
SPECIAL COVERAGE #10054 - 09/07/2011
... out) & now wants a reimbursement due to they received a letter in the mail from GM regarding new special policy. *** my question ** with this policy stating GM pays 50% - how would I figure / submit this ????...
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Re: EMRP 48/36 MG ENHANCED ?????? - 08/06/2011
I have one of those in my shop now. The vehicle was bought from Enterprise and they included an extended warranty w/the sale. This Cad has been in before and it works just like any GMPP Service Contract.
Re: DRAC cars - 08/18/2011
As of January of this year the rental rates changed. Nearly all vehicles are now $38/day. The only ones that get $47 are Cadillacs. See Global Connect message G_0000074498 for full details.
we dont have a body shop but do use one locally,but my service manager checks in all the vehicles and makes the transportation claim job cards when needed and i look up all the labor times paint material and etc, needed for each repair and submit it to...
Courtesy deliveries - PDI - 02/07/2012
We have new owners & my business manager is asking "How the money for a PDI is generated on a courtesy delivery" --- since I do nothing with PDI at all ... I didnt know ---- does anyone know the answer ???
Re: Diag time punch recording - 07/09/2012
Thanks! I knew I read something recently about it and I should know now to check my newsletters instead of hopping right to the P&P.
Re: $25.00 GM coupons - 06/15/2012
... opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to simply have these opcodes bypass the repeat repair flag since they are used over. ...
Sign in Change - 06/21/2012
... screen to sign in on, and now it's totally different. It's not nice to throw the blonde something new, I don't do well with change. Just curious if anyone else has noticed anything different. ...
Re: cpo maintenance rejecting - 06/21/2012
... HAS BEEN DOCUMENTED BY YOUR SERVICE ADVISORS. HOW CLOSE TO "NEAR" 0% HAVE YOU FOUND WITH VEHICLE REQUIRING AN OIL CHANGE. HOW "NEAR" TO 0% WILL JUSTIFY SUBMITTING A CLAIM? DOES ANY HAVE AN ESTABLISHED GUIDELINE, LIKE OIL LIFE REMAINING MUST BE AT ...
Re: cpo maintenance rejecting - 06/22/2012
... 2 Year or 30,000 Mile Maintenance Plan services should be scheduled in strict accordance with the vehicle‟s Oil Life Monitor system or as otherwise stated in the owner‟s manual. Dealer-ship repair order documentation must include the percent oil...
Re: cpo maintenance rejecting - 06/22/2012
... the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding CPO vehicles? Answer: Please see the Operation Guide attached. You can find links to the Operations Guides on the main page of the GM Certified Used Vehicles...
Recall 12045 and Lock Cylinder Coding - 05/31/2012
Has anyone else been asked by their parts department if they get any allowance for coding the new ignition lock cylinder on this recall? Apparently they come blank and have to be coded but according to the recall there is no net allowance for this service....
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
I know I have seen a document showing the process for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close...
Re: GMPP and the WPC - 05/12/2012
... statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" Those are all transaction types and...
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
cpo maintenance rejecting - 05/04/2012
I need help submitting a CPO Maint claim. I followed the guidelines from the Warr Newsletter. it was a PDEXO so I used opcode Z2328 and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried...
Re: TRANSPORTATION CLAIM OLH - 04/11/2012
The vehicle is considered to have "extensive" damage if damage to the welded panels is in excess of 8 hours repair time. If that is the case, you need to call DBC before any repairs start on the car. DBC gives you instructions on how to proceed. Check...
Re: GM Tire Program - 04/12/2012
Sounds like your parts dept. either got confused on the new process or are trying to get you to do their work (What? NO! never!) LOL!
Re: LABOR CODE J3250 - 12/19/2011
Thanks for the clue. We had replaced the radiator coolant surge tank AND the Diesel Exhaust Fluid tank on the same vehicle, and I had put the wrong tank number on the labor code. For some reason the labor code for changing the DEF tank allowed me to charge...
Silverado HD PDI form? - 01/03/2012
... form? As far as I can tell from the VIN card decoder, there is no way to tell from the VIN and the Vehicle build doesn't seem to be much help either. Just wondering how you are figuring out which form to use?? Thanks!...
Re: Silverado HD PDI form? - 01/03/2012
... side of the truck if there is an HD emblem or not when they check in the trucks..i did check the vehicle build on two trucks and no help there at all.. ...
Re: Is anyone else on Arkona?? - 11/21/2011
... call tech assist and they are even dumber than I am about this crap. They finally uploaded the newest update and lo and behold, the problem is solved. I have been uploading to Global when I finally loose my cool but it makes things more difficult for...
Re: add accessories to build - 11/28/2011
What is your dealership's process to let you know what accessories have been added to a vehicle? How many dealerships automatically give accessory adds to the warranty department at the time of sale?
SPECIAL COVERAGE #10054 - 09/07/2011
... out) & now wants a reimbursement due to they received a letter in the mail from GM regarding new special policy. *** my question ** with this policy stating GM pays 50% - how would I figure / submit this ????...
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Re: EMRP 48/36 MG ENHANCED ?????? - 08/06/2011
I have one of those in my shop now. The vehicle was bought from Enterprise and they included an extended warranty w/the sale. This Cad has been in before and it works just like any GMPP Service Contract.
Re: DRAC cars - 08/18/2011
As of January of this year the rental rates changed. Nearly all vehicles are now $38/day. The only ones that get $47 are Cadillacs. See Global Connect message G_0000074498 for full details.
Re: Special Policy 10240 with collateral damage - 07/29/2011
Just spoke with DBC, they said SOME of the vehicles that shows valid for this special coverage actually should not have been flagged on VIS. So Mark, you were right in the guess that the specail policy didn't apply. I wish the person who included the...
EMRP 48/36 MG ENHANCED ?????? - 08/02/2011
Has anyone ever seen EMRP 48/36 MG ENHANCED show up on vehicle summary???? I've never seen it!! Not sure what is covered etc...any and all help on this one is greatly appreciated.
Re: Wheel Refinishing Shipping Charges?? - 08/02/2011
mark i have seen something about wheel refinishing somewhere in the past few months so its not removed, possibly in one of the newsletters or a bulletin...in know this doesnt help much..
Re: - 08/11/2011
... the vehicle was originally placed in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%....
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Re: customer enthusiasm - 08/17/2011
In the August 2011 newsletter it stated "The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty." So you would only use the customer enthusiasm button...
Re: Business Choice - 09/15/2011
... i am not mistaken the accessories get billed thru the business choice program and get added to the vehicle build..i get confused about this too, glad to know we are not the ones who seem not to know whats going on......
Re: Certified Service - 03/23/2011
... don't have to do these any more. HUGE pain in the rump. As far as keeping track, we just check vehicle history in ADP prior to the service. They are entitled to 4 services (LOF/ROT) during the year. We also wrote the date & mileage on their cards,...
Re: Towing - 03/03/2011
the vehicle should be towed to the nearest dealer that is correct..you must have a axle pin camp..i had several with different amounts of towing charges and we were the nearest dealer,i had one that was over $100 i had to get authorization for and put...
Dumb Question on GMPP courtesy cars - 03/10/2011
Does GMPP follow the same rental car year and make stipulations as GM? GM warranty will only pay if rental used is within 2 model years and obviously a GM vehicle but will GMPP pay for it if it's beyond 2 model years?
Re: Dumb Question on GMPP courtesy cars - 03/11/2011
My dealership has a small in-house loaner/rental fleet and as of January we only have one vehicle that's within the 2 model year rule, all others are 2008's and one our advisors was using the 2008's for warranty not realizing that they were too old to...
Re: Flywheel Housing Seal opcode - 04/04/2011
The vehicle is an express van that was converted into a big box truck. He could not put it on the lift and had to jack up the front end to access the trans. Also, there was a HUGE amount of time in diagnosis as there were multiple areas that were covered...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
[quote] Karyl: I thought I seen in one of the newsletters information about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
[quote] hkchevy1: [quote] Karyl: I thought I seen in one of the newsletters information about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and...
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/14/2011
Close the PDI ticket and make a new one for the added things sales is looking for. Once the PDI is accepted, I usually don't have any trouble getting the second job card to pay. We haven't gotten to the VOLT yet, we're in the west but it works on o...
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/18/2011
Yes, but we still submit for the fluid adds. And once those are accepted to be paid, I never get the error of the vehicle not being in service.
Accessories for "Business Choice" Sales Program - 05/17/2011
We have several customers who purchased vehicle through the "GM Business Choice" incentive program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but...
claim returned as pending after being paid. - 05/17/2011
... to leave it as pending and they will call me back..Anyone had this happen ???? this is something new to me....thanks...
labor operation - 04/26/2011
working on a 2008 gmc sierra looking for the labor op to replace an ignition key..op s0011 is restricted cannot use it..E7005 is not available for thie year vehicle..any help would be appreciated..thanks
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
... A S/O RADIO INSTALLED (RADIO HERE SO LONG WAITING ON CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE LABOR OP FOR INSTALL ONLY ????...
Re: PRE-AUTH - 04/08/2011
YOU DON'T HAVE TO FILL OUT ANYTHING FROM THE FIRST SCREEN, JUST GO RIGHT TO THE BOTTOM AND CLICK NEW THEN IT SHOULD TAKE YOU TO THE NEXT SCREEN IMMEDIATELY WHERE YOU WOULD START MAKING CHOICES FOR GM OR MIC.....I JUST TRIED IT AND IT WORKED. GOOD L...
MULTIPOINT INSPECTIONS - 05/14/2011
My service mamnger told me yesterday that GM does not want us doing multipoint inspections on vehicles that are in for warranty work? Has anyone else heard of this?
Re: MULTIPOINT INSPECTIONS - 05/16/2011
... which could be found during a multi-point inspection. But you should do an inspection on every vehicle for maintanence issues. From what I have read GM wants you to do inspections, just don't go looking for things to do under warranty, unless it i...
Re: PDI w CEL - 05/31/2011
When the PDI ticket gets written the advisor should make a job for something like "On vehicle delivery found SES light on", and diagnose and repair as normal under warranty. Might have to give it an "A" auth. if it rejects, but from the info you gave...
Just spoke with DBC, they said SOME of the vehicles that shows valid for this special coverage actually should not have been flagged on VIS. So Mark, you were right in the guess that the specail policy didn't apply. I wish the person who included the...
EMRP 48/36 MG ENHANCED ?????? - 08/02/2011
Has anyone ever seen EMRP 48/36 MG ENHANCED show up on vehicle summary???? I've never seen it!! Not sure what is covered etc...any and all help on this one is greatly appreciated.
Re: Wheel Refinishing Shipping Charges?? - 08/02/2011
mark i have seen something about wheel refinishing somewhere in the past few months so its not removed, possibly in one of the newsletters or a bulletin...in know this doesnt help much..
Re: - 08/11/2011
... the vehicle was originally placed in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%....
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Re: customer enthusiasm - 08/17/2011
In the August 2011 newsletter it stated "The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty." So you would only use the customer enthusiasm button...
Re: Business Choice - 09/15/2011
... i am not mistaken the accessories get billed thru the business choice program and get added to the vehicle build..i get confused about this too, glad to know we are not the ones who seem not to know whats going on......
Re: Certified Service - 03/23/2011
... don't have to do these any more. HUGE pain in the rump. As far as keeping track, we just check vehicle history in ADP prior to the service. They are entitled to 4 services (LOF/ROT) during the year. We also wrote the date & mileage on their cards,...
Re: Towing - 03/03/2011
the vehicle should be towed to the nearest dealer that is correct..you must have a axle pin camp..i had several with different amounts of towing charges and we were the nearest dealer,i had one that was over $100 i had to get authorization for and put...
Dumb Question on GMPP courtesy cars - 03/10/2011
Does GMPP follow the same rental car year and make stipulations as GM? GM warranty will only pay if rental used is within 2 model years and obviously a GM vehicle but will GMPP pay for it if it's beyond 2 model years?
Re: Dumb Question on GMPP courtesy cars - 03/11/2011
My dealership has a small in-house loaner/rental fleet and as of January we only have one vehicle that's within the 2 model year rule, all others are 2008's and one our advisors was using the 2008's for warranty not realizing that they were too old to...
Re: Flywheel Housing Seal opcode - 04/04/2011
The vehicle is an express van that was converted into a big box truck. He could not put it on the lift and had to jack up the front end to access the trans. Also, there was a HUGE amount of time in diagnosis as there were multiple areas that were covered...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
[quote] Karyl: I thought I seen in one of the newsletters information about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
[quote] hkchevy1: [quote] Karyl: I thought I seen in one of the newsletters information about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and...
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/14/2011
Close the PDI ticket and make a new one for the added things sales is looking for. Once the PDI is accepted, I usually don't have any trouble getting the second job card to pay. We haven't gotten to the VOLT yet, we're in the west but it works on o...
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/18/2011
Yes, but we still submit for the fluid adds. And once those are accepted to be paid, I never get the error of the vehicle not being in service.
Accessories for "Business Choice" Sales Program - 05/17/2011
We have several customers who purchased vehicle through the "GM Business Choice" incentive program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but...
claim returned as pending after being paid. - 05/17/2011
... to leave it as pending and they will call me back..Anyone had this happen ???? this is something new to me....thanks...
labor operation - 04/26/2011
working on a 2008 gmc sierra looking for the labor op to replace an ignition key..op s0011 is restricted cannot use it..E7005 is not available for thie year vehicle..any help would be appreciated..thanks
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
... A S/O RADIO INSTALLED (RADIO HERE SO LONG WAITING ON CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE LABOR OP FOR INSTALL ONLY ????...
Re: PRE-AUTH - 04/08/2011
YOU DON'T HAVE TO FILL OUT ANYTHING FROM THE FIRST SCREEN, JUST GO RIGHT TO THE BOTTOM AND CLICK NEW THEN IT SHOULD TAKE YOU TO THE NEXT SCREEN IMMEDIATELY WHERE YOU WOULD START MAKING CHOICES FOR GM OR MIC.....I JUST TRIED IT AND IT WORKED. GOOD L...
MULTIPOINT INSPECTIONS - 05/14/2011
My service mamnger told me yesterday that GM does not want us doing multipoint inspections on vehicles that are in for warranty work? Has anyone else heard of this?
Re: MULTIPOINT INSPECTIONS - 05/16/2011
... which could be found during a multi-point inspection. But you should do an inspection on every vehicle for maintanence issues. From what I have read GM wants you to do inspections, just don't go looking for things to do under warranty, unless it i...
Re: PDI w CEL - 05/31/2011
When the PDI ticket gets written the advisor should make a job for something like "On vehicle delivery found SES light on", and diagnose and repair as normal under warranty. Might have to give it an "A" auth. if it rejects, but from the info you gave...
Re: Labor op Z6999 pdi fluids - 06/02/2011
THERE IS AN ARTICLE IN THE MARCH 2011 NEWSLETTER ON PAGE 5 ABOUT THIS..THERE IS A CEILING ON FLUIDS..YOU CAN USE THE AMOUNT USED AND DOCUMENT REASON FOR EXCESS FLUID AND SUBMITT THE CLAIM AS IS AND MONITOR THE CLAIM OR ATTEMPT TO APPLY THE "P" CODE/DEALER...
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
WE HAVE A "VOLT" CUSTOMER WITH NOTHING BE PROBLEMS WITH HER VEHICLE...... SHE HAS BEEN OFFERED A GMPP CONTRACT AS A GOODWILL OFFERING..... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE...
Re: ZSET REJECT - 06/16/2011
That's the weird thing, fog lamps are not listed on the vehicle build. I suppose it's a call to the DBC to find out if there's some glitch somewhere. I usually doubt my what I know first though. Thanks for the thought tho.
GM Radio Upgrade ? - 11/18/2010
We have a 2010 Chev Silverado that we upgraded from a base UM7 radio to a U1C. Is it necessary to update the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any...
Re: LPO for Camaro - 12/29/2010
... on Global Connect or Global Warranty management. Enter the last 8 digits of the VIN, click on Vehicle build and find the RPO code of the camaro accessory package. To find the labor time go to Service Information (SI) and enter the VIN, click labor...
Re: GM Radio Upgrade ? - 11/19/2010
... the customer has problems later with the radio that the system will reject any claim thinking the vehicle still has the base radio....
The 2011 edition Official Warranty Guides are now in-stock! - 01/11/2011
... extensions, and other pertinent warranty information. Quickly identify factory warranty on all vehicles! Click here to get yours today! Remember, Warranty Administration Program members receive a 10% discount, use coupon code "member"....
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
Re: GM warranty quiz jan 11-2 - 01/25/2011
... about this too much but, the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be allowable, right?...
Re: PDI Fluid adds article - 02/11/2011
... 2010 at $8. We justify this amount by the quantity of windshield washer fluid we add to every new vehicle. Cars get approximately 1 gallon and trucks get 1.5 gallons. Using part #1051515 x 2 ($4.57 for 32 oz.)with mark up of 40% 1 gallon would be...
Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
Re: RPO - 06/15/2009
Depending on the year, the vis will tell you under vehicle build. If it doesn't show there give the vin to the parts department and they can tell you.
Another fuel question - 06/18/2009
... Found evap system vent solenoid faulty & replaced it. Afterwards, we put $10 gas in to verify vehicle would accept fuel. Can we get paid for the gas? Put it in net with good notes?...
Re: Another fuel question - 06/18/2009
... TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR THE DEALERSHIP. WE DON'T REIMBURSE THE CUSTOMER FOR FUEL CONSUMED DURING THE COURSE OF A REPAIR, WHY SHOULD...
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
WINS VERSUS DCS - 07/20/2009
I am new and would like some opinions on which system everyone uses. If I use WINS how do I close my ro's? I have been using DCS and close the ro and then submit the claim. I have tried to close the ro before submitting the claim but it will not let...
2004 TAHOE LABOR OPS - 07/30/2009
... DO IS RESOLDER A TERMINAL ON GLASS "WOULD THIS BE COVERED BY GMPP" ??? LABOR OP ??? ---- ALSO SAME VEHICLE: WE REPLACED A BROKEN LATCH PT#12478359 LATCH R/SEAT #2 LOAD FLOOR GP 16.716 ... UNABLE TO LOCATE LABOR OP ------ PLEASE ASSIST MY "BRAIN CRAM...
Re: WILL WE SURVIVE???? - 04/28/2009
We are a BPG store. The news about Pontiac is a slight blow, but not to different from when they discontinued Oldsmobile. Fortunatly we stay busy in service and are doing pretty well. It will hit small dealers hard. It forces everyone to step up their...
Re: AFTERMARKET ROTORS - 05/12/2009
I do not belive a aftermarket rotor should have been used. Per the customers new car warranty the are to get GM replacement parts not aftermarket.
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... takes a no problem found of fixes the complaint. We do a once over the veh just like all vehicles just to scope out possible work. ...
PDI TIME FOR 2009 G3??? - 05/11/2009
DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE.
LSG PARTS - 05/07/2009
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
Since the vehicle never left, I always use one complaint one line as a rule of thumb. If there was a clunk and a rattle then he would add the line. The tech. is responsible for verifing repairs when they are complete. Sounds like he may have let on...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... fact they had drove it for several miles. When attempting to program it kept telling us to install new IPC. Needless to say the Repair Shop had to buy another IPC and pay us to install it and program it....
THERE IS AN ARTICLE IN THE MARCH 2011 NEWSLETTER ON PAGE 5 ABOUT THIS..THERE IS A CEILING ON FLUIDS..YOU CAN USE THE AMOUNT USED AND DOCUMENT REASON FOR EXCESS FLUID AND SUBMITT THE CLAIM AS IS AND MONITOR THE CLAIM OR ATTEMPT TO APPLY THE "P" CODE/DEALER...
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
WE HAVE A "VOLT" CUSTOMER WITH NOTHING BE PROBLEMS WITH HER VEHICLE...... SHE HAS BEEN OFFERED A GMPP CONTRACT AS A GOODWILL OFFERING..... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE...
Re: ZSET REJECT - 06/16/2011
That's the weird thing, fog lamps are not listed on the vehicle build. I suppose it's a call to the DBC to find out if there's some glitch somewhere. I usually doubt my what I know first though. Thanks for the thought tho.
GM Radio Upgrade ? - 11/18/2010
We have a 2010 Chev Silverado that we upgraded from a base UM7 radio to a U1C. Is it necessary to update the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any...
Re: LPO for Camaro - 12/29/2010
... on Global Connect or Global Warranty management. Enter the last 8 digits of the VIN, click on Vehicle build and find the RPO code of the camaro accessory package. To find the labor time go to Service Information (SI) and enter the VIN, click labor...
Re: GM Radio Upgrade ? - 11/19/2010
... the customer has problems later with the radio that the system will reject any claim thinking the vehicle still has the base radio....
The 2011 edition Official Warranty Guides are now in-stock! - 01/11/2011
... extensions, and other pertinent warranty information. Quickly identify factory warranty on all vehicles! Click here to get yours today! Remember, Warranty Administration Program members receive a 10% discount, use coupon code "member"....
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
Re: GM warranty quiz jan 11-2 - 01/25/2011
... about this too much but, the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be allowable, right?...
Re: PDI Fluid adds article - 02/11/2011
... 2010 at $8. We justify this amount by the quantity of windshield washer fluid we add to every new vehicle. Cars get approximately 1 gallon and trucks get 1.5 gallons. Using part #1051515 x 2 ($4.57 for 32 oz.)with mark up of 40% 1 gallon would be...
Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
Re: RPO - 06/15/2009
Depending on the year, the vis will tell you under vehicle build. If it doesn't show there give the vin to the parts department and they can tell you.
Another fuel question - 06/18/2009
... Found evap system vent solenoid faulty & replaced it. Afterwards, we put $10 gas in to verify vehicle would accept fuel. Can we get paid for the gas? Put it in net with good notes?...
Re: Another fuel question - 06/18/2009
... TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR THE DEALERSHIP. WE DON'T REIMBURSE THE CUSTOMER FOR FUEL CONSUMED DURING THE COURSE OF A REPAIR, WHY SHOULD...
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
WINS VERSUS DCS - 07/20/2009
I am new and would like some opinions on which system everyone uses. If I use WINS how do I close my ro's? I have been using DCS and close the ro and then submit the claim. I have tried to close the ro before submitting the claim but it will not let...
2004 TAHOE LABOR OPS - 07/30/2009
... DO IS RESOLDER A TERMINAL ON GLASS "WOULD THIS BE COVERED BY GMPP" ??? LABOR OP ??? ---- ALSO SAME VEHICLE: WE REPLACED A BROKEN LATCH PT#12478359 LATCH R/SEAT #2 LOAD FLOOR GP 16.716 ... UNABLE TO LOCATE LABOR OP ------ PLEASE ASSIST MY "BRAIN CRAM...
Re: WILL WE SURVIVE???? - 04/28/2009
We are a BPG store. The news about Pontiac is a slight blow, but not to different from when they discontinued Oldsmobile. Fortunatly we stay busy in service and are doing pretty well. It will hit small dealers hard. It forces everyone to step up their...
Re: AFTERMARKET ROTORS - 05/12/2009
I do not belive a aftermarket rotor should have been used. Per the customers new car warranty the are to get GM replacement parts not aftermarket.
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... takes a no problem found of fixes the complaint. We do a once over the veh just like all vehicles just to scope out possible work. ...
PDI TIME FOR 2009 G3??? - 05/11/2009
DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE.
LSG PARTS - 05/07/2009
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
Since the vehicle never left, I always use one complaint one line as a rule of thumb. If there was a clunk and a rattle then he would add the line. The tech. is responsible for verifing repairs when they are complete. Sounds like he may have let on...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... fact they had drove it for several miles. When attempting to program it kept telling us to install new IPC. Needless to say the Repair Shop had to buy another IPC and pay us to install it and program it....
Re: THE GOOD LORD AND GOOD CUSTOMERS - 04/21/2009
WELL, I HAVE GOOD NEWS TO REPORT. THE LITTLE OLD LADY WAS SO ELATED. THE SERVICE ADVISOR TOLD HER THAT AN ANGEL TOOK CARE OF HER BILL AND THAT SHE OWED US NOTHING. SHE WANTED TO KNOW THE NAME OF THE ANGEL. I HAD TEARS IN MY EYES WATCHING HER SHOCK. SHE...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
I had this same question. I called the local Caddy dealer who said that the vehicle is covered bumper to bumoper same guidelines as any cert. used veh. just longer period, no damage coverage, no maitnance coverage.
FYI-IPC special policy, T5687 - 04/10/2009
... for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by Tues. and are supposed to call back. Will update when I...
Re: OLD RECALL LISTING ???? - 04/10/2009
... SUCH. OR CALL DBC AND ASK THEM YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We received a call from an independent repair shop (non GM) saying they have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they...
Re: J6354 - 03/13/2009
I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles.
Re: Monday morning brain fog-- goodwill question - 03/23/2009
... pays labor for 70-80 K mileage. Msg # G_0000024565 with updated bulletin # 07187C attached. New version of bulletin won't pull up in SI quite yet-seems to lag a day behind the message. ...
Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
If you look in LTG under the 05 Cobalt it does have the power train coverage listing in the preface, like for the 07 vehicles. Not sure if it's all the same or any differences from 07 coverages.
Re: CLAIM TYPE D - 03/09/2009
... mileage in the comment section. This may come back to haunt you if you do another claim on this vehicle though. Maybe you should check with your AVM to see what he/she thinks? ...
Re: About Two Hours - 03/05/2009
I always love when customers do not think. How are we suppost to work on their vehicle if they have it elsewhere? Then it is our fault. We get this all the time.
Re: Cylinder head gasket replacement - 03/12/2009
Wow, confusing. I was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has...
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
DBC - 03/04/2009
I recently had to call the DBC. I was calling in regards to a debitted trans claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked...
TRANS REPLACEMENT - 03/03/2009
2006 BUICK LESABRE // IN SERVICE DATE 6/24/01 CUST CAME IN ON 2/23/09 MILES 89,508 .... WE REPLACED TRANSMISSION UNDER WARRANTY --- I AM HAVING A AS TO WHAT THE NEW WARRANTY WOULD BE (12/12 OR 3/36 OR ???)
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT VEHICLE? IF IT'S STILL UNDER 36/36 IT'S NOT A TYPE B BUT A AUTH B. ARE YOU USING THE WARRANTY CLAIM CODE AS THE FAIL CODE?
Re: Recall Summary - 02/20/2009
I have a 2/2008 version in my J&L binder... I think I got it last March with the newsletter. You can order one online from this website too, I think.
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... NOW MY DILEMMA, I NOW NEED TO CLEAR THIS RECALL OFF THE VIS WITHOUT THE CUSTOMER BRINGING IN THE VEHICLE FOR THE WORK. I OPENED A REPAIR ORDER FOR THE VEHICLE AND CHARGED OUT THE RECALL LABOR OP WITH NO TIME OR PARTS WITH A STORY SIMILAR TO THE ONE...
Re: Replaced starter - 02/24/2009
Did you use CLAIM TYPE B or AUTH CODE B--To get the claim type invalid reject sounds like you might have used Claim Type B. If vehicle is within regular warranty, it's AUTH CODE B not Claim Type B. Worth another look =-)
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
RECALL - 02/13/2009
... REFUSING TO PAY TO HAVE PLENUM REPLACED AND SAYS HE IS GOING TO HAVE CAR TOWED TO JUNK YARD. (VEHICLE IS NOT RUNNING NOW DUE TO PLENUM FAILURE). WHAT ARE OUR OPTION? ...
Re: RECALL - 02/16/2009
I know, but it just struck me as funny. You are right... the more people pay for a vehicle, the less they want to maintain it. I worked for a Toyota/Subaru dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for...
Re: GM Claim memo - 01/06/2009
... on the quiz was the "last credit memo" of the year. well, my credit memo on dec 19 has our new rate on it, so i think my answer is correct . i don't remember which quiz it was though....
Diesel Coverage Clarification - 01/07/2009
... list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service manager if possible....
Re: IPC on 04 Trailblazer - 01/20/2009
We just had an 04 Trailblazer in for IPC gauges stuck. My service manager goodwilled the claim. Vehicle was still in empowerment range.
Re: CUSTOMERS SIGNATURES - 01/20/2009
... must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles in inventory, service management is to sign the repair order authorizing the work prior to repair. There is to be a clear understanding...
WELL, I HAVE GOOD NEWS TO REPORT. THE LITTLE OLD LADY WAS SO ELATED. THE SERVICE ADVISOR TOLD HER THAT AN ANGEL TOOK CARE OF HER BILL AND THAT SHE OWED US NOTHING. SHE WANTED TO KNOW THE NAME OF THE ANGEL. I HAD TEARS IN MY EYES WATCHING HER SHOCK. SHE...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
I had this same question. I called the local Caddy dealer who said that the vehicle is covered bumper to bumoper same guidelines as any cert. used veh. just longer period, no damage coverage, no maitnance coverage.
FYI-IPC special policy, T5687 - 04/10/2009
... for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by Tues. and are supposed to call back. Will update when I...
Re: OLD RECALL LISTING ???? - 04/10/2009
... SUCH. OR CALL DBC AND ASK THEM YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We received a call from an independent repair shop (non GM) saying they have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they...
Re: J6354 - 03/13/2009
I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles.
Re: Monday morning brain fog-- goodwill question - 03/23/2009
... pays labor for 70-80 K mileage. Msg # G_0000024565 with updated bulletin # 07187C attached. New version of bulletin won't pull up in SI quite yet-seems to lag a day behind the message. ...
Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
If you look in LTG under the 05 Cobalt it does have the power train coverage listing in the preface, like for the 07 vehicles. Not sure if it's all the same or any differences from 07 coverages.
Re: CLAIM TYPE D - 03/09/2009
... mileage in the comment section. This may come back to haunt you if you do another claim on this vehicle though. Maybe you should check with your AVM to see what he/she thinks? ...
Re: About Two Hours - 03/05/2009
I always love when customers do not think. How are we suppost to work on their vehicle if they have it elsewhere? Then it is our fault. We get this all the time.
Re: Cylinder head gasket replacement - 03/12/2009
Wow, confusing. I was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has...
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
DBC - 03/04/2009
I recently had to call the DBC. I was calling in regards to a debitted trans claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked...
TRANS REPLACEMENT - 03/03/2009
2006 BUICK LESABRE // IN SERVICE DATE 6/24/01 CUST CAME IN ON 2/23/09 MILES 89,508 .... WE REPLACED TRANSMISSION UNDER WARRANTY --- I AM HAVING A AS TO WHAT THE NEW WARRANTY WOULD BE (12/12 OR 3/36 OR ???)
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT VEHICLE? IF IT'S STILL UNDER 36/36 IT'S NOT A TYPE B BUT A AUTH B. ARE YOU USING THE WARRANTY CLAIM CODE AS THE FAIL CODE?
Re: Recall Summary - 02/20/2009
I have a 2/2008 version in my J&L binder... I think I got it last March with the newsletter. You can order one online from this website too, I think.
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... NOW MY DILEMMA, I NOW NEED TO CLEAR THIS RECALL OFF THE VIS WITHOUT THE CUSTOMER BRINGING IN THE VEHICLE FOR THE WORK. I OPENED A REPAIR ORDER FOR THE VEHICLE AND CHARGED OUT THE RECALL LABOR OP WITH NO TIME OR PARTS WITH A STORY SIMILAR TO THE ONE...
Re: Replaced starter - 02/24/2009
Did you use CLAIM TYPE B or AUTH CODE B--To get the claim type invalid reject sounds like you might have used Claim Type B. If vehicle is within regular warranty, it's AUTH CODE B not Claim Type B. Worth another look =-)
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
RECALL - 02/13/2009
... REFUSING TO PAY TO HAVE PLENUM REPLACED AND SAYS HE IS GOING TO HAVE CAR TOWED TO JUNK YARD. (VEHICLE IS NOT RUNNING NOW DUE TO PLENUM FAILURE). WHAT ARE OUR OPTION? ...
Re: RECALL - 02/16/2009
I know, but it just struck me as funny. You are right... the more people pay for a vehicle, the less they want to maintain it. I worked for a Toyota/Subaru dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for...
Re: GM Claim memo - 01/06/2009
... on the quiz was the "last credit memo" of the year. well, my credit memo on dec 19 has our new rate on it, so i think my answer is correct . i don't remember which quiz it was though....
Diesel Coverage Clarification - 01/07/2009
... list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service manager if possible....
Re: IPC on 04 Trailblazer - 01/20/2009
We just had an 04 Trailblazer in for IPC gauges stuck. My service manager goodwilled the claim. Vehicle was still in empowerment range.
Re: CUSTOMERS SIGNATURES - 01/20/2009
... must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles in inventory, service management is to sign the repair order authorizing the work prior to repair. There is to be a clear understanding...
Re: BOOT-SEAL AT TRANS GEAR SELECTOR - 02/02/2009
... TIME: 0.3 With Tow Haul Switch ADD: 0.3 However, this does not show in the LTG for the new body style Silverado. If it's new style I'd probably use the handle as the closest to labor op....
Engine Warranty Question - 01/14/2009
We are installing a reman engine into a vehicle at 94K. The question is: what is the warranty on the engine when GM pays for this install. If the customer buys it the warranty would be 36 months/100K miles. Is this the same when installed under w...
Re: Engine Warranty Question - 01/15/2009
... are eligible for the longer consumer warranty. Coverage does not apply when replaced during the New Vehicle Limited Warranty period. --So they would receive the full replacement part warranty since they are paying a deductible. Works out great for t...
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 10/14/2008
It is in the P&P 1.2.6 under Cadillac Professional Vehicle Protection Plan. Explains in detail what the coverage is. Hope this helps.
Ring My Bell - 10/09/2008
Recently, after explaining GM's policy to a customer, we aligned a twenty-one thousand mile vehicle with a tire wear issue. The customer paid the bill and left. A day later I got a call from customer assistance asking why the repair wasn't covered by...
Re: Transportation claims - 10/08/2008
I think you can do a Case Add Credit, but you need to call DBC New Veh Damage first--I think they can pre-authorize it and then it will pay. Would be worth the call.
Re: Transportation claims - 10/08/2008
I cannot do a case add credit per Shelly Shannon at the DBC new car department, nor can I 'h'route it either. Very frustrating if you have one of these claims!
Courtesy delivery (dropship) PDI - 09/24/2008
... do you submit the claim to get paid for the PDI? They normally come automatically from GM for the new cars obviously, but what do you submit when it is a courtesy delivery. We have a courtesy delivery once every blue moon! It was for a 2009 Pontiac...
09 Traverse PDI Adds - 10/02/2008
... dealer installed accessories. I looked at bulletin 08-00-89-005B for the payment amount and this vehicle is not on it. Can anybody suggest how I should submit this to pay the tech for installing these? Thanks...
Re: Transportation claims - 10/02/2008
REFER TO P&P ARTICLE 2.1.9,GET AN ESTIMATE FROM YOUR BODY SHOP USING LTG WARRANTY LABOR RATE,CALL DBC NEW VEH DAMAGE,MAKE NO REPAIRS,THEY WILL INSTRUCT YOU AS WHAT YOU NEED TO DO
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
... VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B. This is noted on the vehicle build section in VISS as "replaces factory grille; dlr installed". Any help will be appreciated!...
Re: Claim Lost in the Black Hole???? - 10/06/2008
... I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some computer foul up on the original entry and if you're just resubmitting the same thing again??? Like...
Re: POWERTRAIN COVERAGE - 10/06/2008
AAAhh...Thank you, we are all doin great,my new baby girl is a total sweetheart! thankfully...healthy as can be. Still adjusting to the little things back here on the desk... lol Thanks again for the comment...
Re: Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Hey H&K Chevy...thanks for the help. That tsb doesn't help much. It pertains to up to 2007 vehicles, not 2008.
Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code
CROSS-LINE WARRANTY - 09/16/2008
I WAS CURIOUS DOES ANYONE KNOW -- I AM A CHEVY DEALER ON REYNOLDS SYSTEM, WITH THE NEW CROSSLINE WARRANTY -- HOW WOULD I FIND OUT IF I CAN SUBMIT "SATURN & HUMMER" THRU MY SYSTEM??
Re: CROSS-LINE WARRANTY - 09/16/2008
How does that work? I'm on Reynolds too and non-franchised vehicles come up to a different screen that only closes out the RO, then I have to do a manual claim-- I use E-Claims. Does yours come up to the normal claim entry screen for non-franchised? Wonder...
Re: Tire Warranty on On A Roll Tires - 11/28/2008
We've always been told any tires sold over the counter are warrantied through the tire manufacturer. Only the tires that come on the vehicle or are replaced under GM warranty are covered through GM Warranty (and that's been cut back too!)
Re: How is business? - 11/18/2008
We're in southeast Wisconsin, we're in a slump too. If we sell cars we sell used, not too many new ones. Service is either super slow or super busy. This week service is very busy, but next week it could be slow again. We've had to lay off 2 sales...
Re: How is business? - 11/19/2008
... OF DEALERS HAVE CLOSED UP AROUND US, SO OUR SERVICE DEPT HAS PICKED UP ALITTLE WE HAVE HIRED 2-NEW TECHS .... AS FAR AS SALES: WERE NOT SELLING MUCH EXCEPT USED / SEEMS EVERYONE IS FIXING WHAT THEY HAVE RIGHT NOW IF ANYTHING....
WPC CREDITS - 11/14/2008
IAM BRAND NEW TO THIS POSITION AND MY PARTS MANAGER IS ASKING ME IF IVE SUBMITTED AND OR RECIEVED CORE CREDITS. HOW DO I DO THIS?
Re: Where is everyone? - 11/05/2008
VERY SLOW, BUT WE HAVE NOT HAD TO LAY ANYONE OFF YET. BUT I THINK IT IS COMING. WE HAVE BEEN CUTTING HOURS FIRST. BUT I THINK BY THE END OF THE THIS MONTH PEOPLE WILL BE GETTING LAID OFF. HOPE THE NEW PRESIDENT ELECT CAN HELP THE ECONOMY.
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
... full yet on a 08 Yukon Hybrid. I hope you have better luck than me, I am still dealing with the new car department at the DBC! ...
Re: RADIO B CLAIM - 10/27/2008
... thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm still not sure if I was right or not. ...
Re: RADIO B CLAIM - 10/28/2008
... parts and therefore carry the 12/12 warranty. If you put them in as a B claim do you use a new radio part no. with no cost for the failed part?...
... TIME: 0.3 With Tow Haul Switch ADD: 0.3 However, this does not show in the LTG for the new body style Silverado. If it's new style I'd probably use the handle as the closest to labor op....
Engine Warranty Question - 01/14/2009
We are installing a reman engine into a vehicle at 94K. The question is: what is the warranty on the engine when GM pays for this install. If the customer buys it the warranty would be 36 months/100K miles. Is this the same when installed under w...
Re: Engine Warranty Question - 01/15/2009
... are eligible for the longer consumer warranty. Coverage does not apply when replaced during the New Vehicle Limited Warranty period. --So they would receive the full replacement part warranty since they are paying a deductible. Works out great for t...
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 10/14/2008
It is in the P&P 1.2.6 under Cadillac Professional Vehicle Protection Plan. Explains in detail what the coverage is. Hope this helps.
Ring My Bell - 10/09/2008
Recently, after explaining GM's policy to a customer, we aligned a twenty-one thousand mile vehicle with a tire wear issue. The customer paid the bill and left. A day later I got a call from customer assistance asking why the repair wasn't covered by...
Re: Transportation claims - 10/08/2008
I think you can do a Case Add Credit, but you need to call DBC New Veh Damage first--I think they can pre-authorize it and then it will pay. Would be worth the call.
Re: Transportation claims - 10/08/2008
I cannot do a case add credit per Shelly Shannon at the DBC new car department, nor can I 'h'route it either. Very frustrating if you have one of these claims!
Courtesy delivery (dropship) PDI - 09/24/2008
... do you submit the claim to get paid for the PDI? They normally come automatically from GM for the new cars obviously, but what do you submit when it is a courtesy delivery. We have a courtesy delivery once every blue moon! It was for a 2009 Pontiac...
09 Traverse PDI Adds - 10/02/2008
... dealer installed accessories. I looked at bulletin 08-00-89-005B for the payment amount and this vehicle is not on it. Can anybody suggest how I should submit this to pay the tech for installing these? Thanks...
Re: Transportation claims - 10/02/2008
REFER TO P&P ARTICLE 2.1.9,GET AN ESTIMATE FROM YOUR BODY SHOP USING LTG WARRANTY LABOR RATE,CALL DBC NEW VEH DAMAGE,MAKE NO REPAIRS,THEY WILL INSTRUCT YOU AS WHAT YOU NEED TO DO
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
... VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B. This is noted on the vehicle build section in VISS as "replaces factory grille; dlr installed". Any help will be appreciated!...
Re: Claim Lost in the Black Hole???? - 10/06/2008
... I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some computer foul up on the original entry and if you're just resubmitting the same thing again??? Like...
Re: POWERTRAIN COVERAGE - 10/06/2008
AAAhh...Thank you, we are all doin great,my new baby girl is a total sweetheart! thankfully...healthy as can be. Still adjusting to the little things back here on the desk... lol Thanks again for the comment...
Re: Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Hey H&K Chevy...thanks for the help. That tsb doesn't help much. It pertains to up to 2007 vehicles, not 2008.
Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code
CROSS-LINE WARRANTY - 09/16/2008
I WAS CURIOUS DOES ANYONE KNOW -- I AM A CHEVY DEALER ON REYNOLDS SYSTEM, WITH THE NEW CROSSLINE WARRANTY -- HOW WOULD I FIND OUT IF I CAN SUBMIT "SATURN & HUMMER" THRU MY SYSTEM??
Re: CROSS-LINE WARRANTY - 09/16/2008
How does that work? I'm on Reynolds too and non-franchised vehicles come up to a different screen that only closes out the RO, then I have to do a manual claim-- I use E-Claims. Does yours come up to the normal claim entry screen for non-franchised? Wonder...
Re: Tire Warranty on On A Roll Tires - 11/28/2008
We've always been told any tires sold over the counter are warrantied through the tire manufacturer. Only the tires that come on the vehicle or are replaced under GM warranty are covered through GM Warranty (and that's been cut back too!)
Re: How is business? - 11/18/2008
We're in southeast Wisconsin, we're in a slump too. If we sell cars we sell used, not too many new ones. Service is either super slow or super busy. This week service is very busy, but next week it could be slow again. We've had to lay off 2 sales...
Re: How is business? - 11/19/2008
... OF DEALERS HAVE CLOSED UP AROUND US, SO OUR SERVICE DEPT HAS PICKED UP ALITTLE WE HAVE HIRED 2-NEW TECHS .... AS FAR AS SALES: WERE NOT SELLING MUCH EXCEPT USED / SEEMS EVERYONE IS FIXING WHAT THEY HAVE RIGHT NOW IF ANYTHING....
WPC CREDITS - 11/14/2008
IAM BRAND NEW TO THIS POSITION AND MY PARTS MANAGER IS ASKING ME IF IVE SUBMITTED AND OR RECIEVED CORE CREDITS. HOW DO I DO THIS?
Re: Where is everyone? - 11/05/2008
VERY SLOW, BUT WE HAVE NOT HAD TO LAY ANYONE OFF YET. BUT I THINK IT IS COMING. WE HAVE BEEN CUTTING HOURS FIRST. BUT I THINK BY THE END OF THE THIS MONTH PEOPLE WILL BE GETTING LAID OFF. HOPE THE NEW PRESIDENT ELECT CAN HELP THE ECONOMY.
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
... full yet on a 08 Yukon Hybrid. I hope you have better luck than me, I am still dealing with the new car department at the DBC! ...
Re: RADIO B CLAIM - 10/27/2008
... thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm still not sure if I was right or not. ...
Re: RADIO B CLAIM - 10/28/2008
... parts and therefore carry the 12/12 warranty. If you put them in as a B claim do you use a new radio part no. with no cost for the failed part?...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
... on the labor op and the coverage the customer might have and if it is a on going problem with the vehicle that directly pertains to a fix with that special labor op....
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/04/2008
I had the same problem with this bulletin on a vehicle. Had to pull the VIS the RPO codes did not apply. Then I used injector labor to get it paid.
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
BRAKE CLEANING - 12/18/2008
Does anyone have a closest to labor op for inspecting and cleaning the brakes on a vehicle with 12,000 miles on it? We used 3 cans of brake cleaner.
Re: BRAKE CLEANING - 12/22/2008
Wouldn't a brake clean & adjust/inspect be regular maintenance? What was the customer's complaint? What type of vehicle is it? Why did the tech use so many cans of brake clean?
Re: Tire Claim - 07/14/2008
I've already created adjustments on Global Tire. The line of thinking from service management is that the vehicle came from the factory misaligned, and due to the type of misalignment the customer would not have noticed a pull but bad gas mileage. The...
GM Global connect - 07/14/2008
Is anyone on GM Global connect yet and submitting warranty claims? We haven't switched over yet (next week), just wondering if there is anything new or anything not covered by the GM Global connect memos GM keeps sending. Thanks in advance!
WARRANTY QUIZ - 07/09/2008
NEED HELP! HAS ANYONE TAKEN THE WARR. QUIZ FROM JUNE 2008 WARRANTY NEW LETTER? QUESTION 4 SAYS, "THE RENTAL REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: TPM replacement, tire dealers - 08/08/2008
... side with a E auth and Good comments plus H route. Never experienced all four going bad on one vehicle. ...
Re: AUTH B - 08/11/2008
... is a reference to effective authorization which hits on the auth P, B and E codes in this month's newsletter. It states that many claims are being authorized but not always necessary, causing ineffective authorization. It suggests submitting the claims,...
Re: Claim Lost in the Black Hole???? - 08/12/2008
... Since you have double checked everything you might just double check the "Y" or "N" for the GM vehicle. I had that problem one time but DBC finally got something worked out after about 4 tries and 3 months later...
CHROME APPEARANCE PACKAGE - 08/06/2008
... Dealer installed accessories, but when I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time can I get for installation...
OBD 2 FAIL CODES - 08/08/2008
DOES ANYONE KNOW WHEN I CAN USE THE ACTUAL OBD 2 DTC AS THE FAIL CODE? CAN I USE IT ANY TIME WE SCAN A VEHICLE AND GET A CODE OR ARE THEY A SPECIAL CIRCUMSTANCE IN ORDER TO USE IT.
Re: Claim Lost in the Black Hole???? - 08/14/2008
... I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some computer foul up on the original entry and if you're just resubmitting the same thing again??? Like...
Re: GLOBAL WARRANTY - 08/21/2008
... leave the first three month of next year. Would hate to expect someone else to fill in on the new system. [/quote] Congratulations on the baby! As a reminder, J&L Warranty Pros can temporarily fill in for you while you are away on maternity leave,...
Re: GMC Sierras - 08/29/2008
I would assume it to be the same as Silverados which is the last six digits 100000-499999 are classics, 500000 and higher are new style. Our Rep gave me that hint.
Global Warranty - 09/04/2008
forgot,where can I find info on the new gm global warranty management coming out in june 09.have user manual on my desk top but brain not working today,cant remember where I found it.
Volkswagen Warranty Admins. - 08/28/2008
... forum to other manufacturers. I have only been submitting VW for 10 months and find myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other warranty. ...
Re: LEFT QUARTER PANEL - 08/28/2008
I would try using A9439 see Document ID: 1714398. It allows .5 repair and paint time goes into regular labor hours. They separated the panel repairs in the new LTG, as if transportations weren't confusing enough.
Does anyone use ACS? - 06/19/2008
This is my first time posting on this forum. Hello all. I'm new to this warranty stuff, i've been in the shop as a tech for 10 yrs, now i'm behind a desk. We were using handwritten ro's until feb 08, we then switched to ACS, so i'm still relatively...
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Re: Taking a Poll - 06/18/2008
... also went to workshop, service mgr had also previously done warranty and helped. 4. J&L newsletters and forum, keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7. Recall claims-gotta love 'em! 8. Switched to...
Re: Tire Warranty - 06/12/2008
... at revision M) From the "Submitting a Warranty Claim" section: Policy claims beyond the new vehicle warranty should also be "H" routed to your Area Service Manager for approval along with the reason for the request in the comments section. Dealers...
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
... on the labor op and the coverage the customer might have and if it is a on going problem with the vehicle that directly pertains to a fix with that special labor op....
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/04/2008
I had the same problem with this bulletin on a vehicle. Had to pull the VIS the RPO codes did not apply. Then I used injector labor to get it paid.
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
BRAKE CLEANING - 12/18/2008
Does anyone have a closest to labor op for inspecting and cleaning the brakes on a vehicle with 12,000 miles on it? We used 3 cans of brake cleaner.
Re: BRAKE CLEANING - 12/22/2008
Wouldn't a brake clean & adjust/inspect be regular maintenance? What was the customer's complaint? What type of vehicle is it? Why did the tech use so many cans of brake clean?
Re: Tire Claim - 07/14/2008
I've already created adjustments on Global Tire. The line of thinking from service management is that the vehicle came from the factory misaligned, and due to the type of misalignment the customer would not have noticed a pull but bad gas mileage. The...
GM Global connect - 07/14/2008
Is anyone on GM Global connect yet and submitting warranty claims? We haven't switched over yet (next week), just wondering if there is anything new or anything not covered by the GM Global connect memos GM keeps sending. Thanks in advance!
WARRANTY QUIZ - 07/09/2008
NEED HELP! HAS ANYONE TAKEN THE WARR. QUIZ FROM JUNE 2008 WARRANTY NEW LETTER? QUESTION 4 SAYS, "THE RENTAL REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: TPM replacement, tire dealers - 08/08/2008
... side with a E auth and Good comments plus H route. Never experienced all four going bad on one vehicle. ...
Re: AUTH B - 08/11/2008
... is a reference to effective authorization which hits on the auth P, B and E codes in this month's newsletter. It states that many claims are being authorized but not always necessary, causing ineffective authorization. It suggests submitting the claims,...
Re: Claim Lost in the Black Hole???? - 08/12/2008
... Since you have double checked everything you might just double check the "Y" or "N" for the GM vehicle. I had that problem one time but DBC finally got something worked out after about 4 tries and 3 months later...
CHROME APPEARANCE PACKAGE - 08/06/2008
... Dealer installed accessories, but when I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time can I get for installation...
OBD 2 FAIL CODES - 08/08/2008
DOES ANYONE KNOW WHEN I CAN USE THE ACTUAL OBD 2 DTC AS THE FAIL CODE? CAN I USE IT ANY TIME WE SCAN A VEHICLE AND GET A CODE OR ARE THEY A SPECIAL CIRCUMSTANCE IN ORDER TO USE IT.
Re: Claim Lost in the Black Hole???? - 08/14/2008
... I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some computer foul up on the original entry and if you're just resubmitting the same thing again??? Like...
Re: GLOBAL WARRANTY - 08/21/2008
... leave the first three month of next year. Would hate to expect someone else to fill in on the new system. [/quote] Congratulations on the baby! As a reminder, J&L Warranty Pros can temporarily fill in for you while you are away on maternity leave,...
Re: GMC Sierras - 08/29/2008
I would assume it to be the same as Silverados which is the last six digits 100000-499999 are classics, 500000 and higher are new style. Our Rep gave me that hint.
Global Warranty - 09/04/2008
forgot,where can I find info on the new gm global warranty management coming out in june 09.have user manual on my desk top but brain not working today,cant remember where I found it.
Volkswagen Warranty Admins. - 08/28/2008
... forum to other manufacturers. I have only been submitting VW for 10 months and find myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other warranty. ...
Re: LEFT QUARTER PANEL - 08/28/2008
I would try using A9439 see Document ID: 1714398. It allows .5 repair and paint time goes into regular labor hours. They separated the panel repairs in the new LTG, as if transportations weren't confusing enough.
Does anyone use ACS? - 06/19/2008
This is my first time posting on this forum. Hello all. I'm new to this warranty stuff, i've been in the shop as a tech for 10 yrs, now i'm behind a desk. We were using handwritten ro's until feb 08, we then switched to ACS, so i'm still relatively...
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Re: Taking a Poll - 06/18/2008
... also went to workshop, service mgr had also previously done warranty and helped. 4. J&L newsletters and forum, keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7. Recall claims-gotta love 'em! 8. Switched to...
Re: Tire Warranty - 06/12/2008
... at revision M) From the "Submitting a Warranty Claim" section: Policy claims beyond the new vehicle warranty should also be "H" routed to your Area Service Manager for approval along with the reason for the request in the comments section. Dealers...
Re: Taking a Poll - 06/16/2008
... bulletins, J&L class, Forum, Taking classes in GM Training. You are always learning something new. 4. Where do you find the best information to help you do your job? SI, Bulletins, Forum, Our Service Manager (who use to be our AVM before leaving GM). 5....
Part Warranty - 06/06/2008
... van. motor was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
I am also signed up for MOE as Service Other. The Service Advisors are ranked by CSI scores and tests scores. In Service Other you are only ranked by test scores. I am not liking the new online testing. Anyone else?
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
That is for the Certified Used Vehicles. I think we had to ask our District Serv. Mgr about it to find out what it was. He didn't seem much concerned with it though.
Re: Tire Warranty - 06/25/2008
CAN SOMEONE EXPLAIN TO ME IF A BULLETIN CAN BE USED BEYOND THE 3/36 WARRANTY WITHOUT GOODWILLING THE CLAIM. I WANT TO USE DOC #PIT3562E ON A VEHICLE OUT OF WARRANTY BY TIME. THANKS!
Re: Does anyone use ACS? - 06/27/2008
Yes, I agree. The newsletters are an important tool to keep updated on a regular basis for all types of specific warranty claim information, excellent tool to assist with claim rejects, as well as warranty tips and workshops. Welcome to the forum!
Re: COURTESY TRANSPORTATION - 07/01/2008
CHECK OUT THE P&P MANUAL, ART. 1.4.13, COURTESY TRANSPORTATION PROGRAMS. IT EXPLAINS THE REIMBURSEMENT AMOUNTS FOR RENTAL VEHICLES.
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I ran in to this before..just went and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door...
Re: COURTESY TRANSPORTATION - 07/02/2008
based on the cars you rented, cobalt and aveo's pay $37/day regardless of what kind of vehicles the cust's drive. Never heard of a first day being more than the subsequent days...
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it mu...
Re: Cracked pads - 05/19/2008
... section? You guys mention using as the FC but which number is put as the FC? (Sorry, I am really new). As far as your curiosity of documenting cause, he did fill out two forms regarding the brakes like a calibration sheet and some other measurement...
Re: "STEERING SHAFT" CONCERN - 05/08/2008
... 90K? I like the idea of the 50/50 split as it encourages the customer to have ownership of their vehicle's condition, and it says something about GM "helping" their customer out AFTER being out of warranty....
Re: COMPONENT LETTER - 05/16/2008
... maintenance ($200 max) **Owner Loyalty Certificate: certificate that provides funds toward a new GM vehicle purchase. DVM must process this request. **OnStar: complimentary one year plan extension for active OnStar account. **Maintenance Certificate:...
GMPP - 04/29/2008
I'm brand new. Does GMPP not pay for "customer concern not duplicated"? I was told it didn't by someone unsure of their own answer.
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
The Mark of Excellence Test is for the service advisors, but I learn a lot from them. Most of my questions are from the Policies and Procedures Manual. I always learn something new. There are two tests, one in the spring and one in the fall.
Re: Gremlins - 05/20/2008
... recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each other. If I disable the mini d.m. all is well. You were right--Gremlin steak is tasty mmmm....
Re: LOCAL FREIGHT & OVERNIGHT FREIGHT - 04/07/2008
... Claim types B,C,N, and goodwill you can claim it, but not special policy's or recalls unless vehicle is within base warranty....
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute...
Re: Hello Members - 03/07/2008
... replies as well. There are many things available to assist with warranty claims, especially with new updates and information. It's great to share the many stories with those in other areas and my own dealership....
Re: GM Training - 04/18/2008
... AND RESOLVING WARRANY CLAIMS BOTH ARE IN GM TRAINING. MY DVM SAID ITS IMPORTANT TO LEARN THE NEW SYSTEM IF YOU USE WINS TO SUBMIT CLAIMS. EVERYTHING IS GOING TO CHANGE EVEN COMPLAINT AND FAILURE CODES WILL BE DIFFERANT. I'M NOT THROUGH THE COURSE YET...
Re: LOCAL FREIGHT & OVERNIGHT FREIGHT - 04/18/2008
(KEN) DO YOU KNOW IF THAT IS IN WRITING ANYWHERE ---- ALSO DO YOU KNOW "WHERE IN WRITING" I COULD FIND... IF ANY TYPE OF FRIEGHT CAN BE CLAIMED ON INVENTORY VEHICLES ??
Re: SATURN-GMPP GENERATOR REPLACE - 04/23/2008
My GMPP Quick Reference chart says parts prices are not to exceed vehicle manufacturer's list price. Parts without a list price do not exceed dealer price plus 67%. Engines and Transmissions are the exception and can only be marked up 40% on GMPP. Most...
Re: GM CERTIFIED - 02/27/2008
IF IT SHOWS AS A 39/39K WARRANTY IT IS EXACTLY THE SAME AS 36/36K. iT IS SUBMITTED JUST LIKE NEW VEH WARR. iF IT SHOWS UP AS A 3/3K AND AS A SERVICE CONTRACT YOU CAN CALL IT TO GMPP AS THE CLAIM IS ACTUALLY GOING THROUGH THEM. THIS INFO CAN BE FOU...
... bulletins, J&L class, Forum, Taking classes in GM Training. You are always learning something new. 4. Where do you find the best information to help you do your job? SI, Bulletins, Forum, Our Service Manager (who use to be our AVM before leaving GM). 5....
Part Warranty - 06/06/2008
... van. motor was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
I am also signed up for MOE as Service Other. The Service Advisors are ranked by CSI scores and tests scores. In Service Other you are only ranked by test scores. I am not liking the new online testing. Anyone else?
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
That is for the Certified Used Vehicles. I think we had to ask our District Serv. Mgr about it to find out what it was. He didn't seem much concerned with it though.
Re: Tire Warranty - 06/25/2008
CAN SOMEONE EXPLAIN TO ME IF A BULLETIN CAN BE USED BEYOND THE 3/36 WARRANTY WITHOUT GOODWILLING THE CLAIM. I WANT TO USE DOC #PIT3562E ON A VEHICLE OUT OF WARRANTY BY TIME. THANKS!
Re: Does anyone use ACS? - 06/27/2008
Yes, I agree. The newsletters are an important tool to keep updated on a regular basis for all types of specific warranty claim information, excellent tool to assist with claim rejects, as well as warranty tips and workshops. Welcome to the forum!
Re: COURTESY TRANSPORTATION - 07/01/2008
CHECK OUT THE P&P MANUAL, ART. 1.4.13, COURTESY TRANSPORTATION PROGRAMS. IT EXPLAINS THE REIMBURSEMENT AMOUNTS FOR RENTAL VEHICLES.
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I ran in to this before..just went and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door...
Re: COURTESY TRANSPORTATION - 07/02/2008
based on the cars you rented, cobalt and aveo's pay $37/day regardless of what kind of vehicles the cust's drive. Never heard of a first day being more than the subsequent days...
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it mu...
Re: Cracked pads - 05/19/2008
... section? You guys mention using as the FC but which number is put as the FC? (Sorry, I am really new). As far as your curiosity of documenting cause, he did fill out two forms regarding the brakes like a calibration sheet and some other measurement...
Re: "STEERING SHAFT" CONCERN - 05/08/2008
... 90K? I like the idea of the 50/50 split as it encourages the customer to have ownership of their vehicle's condition, and it says something about GM "helping" their customer out AFTER being out of warranty....
Re: COMPONENT LETTER - 05/16/2008
... maintenance ($200 max) **Owner Loyalty Certificate: certificate that provides funds toward a new GM vehicle purchase. DVM must process this request. **OnStar: complimentary one year plan extension for active OnStar account. **Maintenance Certificate:...
GMPP - 04/29/2008
I'm brand new. Does GMPP not pay for "customer concern not duplicated"? I was told it didn't by someone unsure of their own answer.
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
The Mark of Excellence Test is for the service advisors, but I learn a lot from them. Most of my questions are from the Policies and Procedures Manual. I always learn something new. There are two tests, one in the spring and one in the fall.
Re: Gremlins - 05/20/2008
... recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each other. If I disable the mini d.m. all is well. You were right--Gremlin steak is tasty mmmm....
Re: LOCAL FREIGHT
... Claim types B,C,N, and goodwill you can claim it, but not special policy's or recalls unless vehicle is within base warranty....
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute...
Re: Hello Members - 03/07/2008
... replies as well. There are many things available to assist with warranty claims, especially with new updates and information. It's great to share the many stories with those in other areas and my own dealership....
Re: GM Training - 04/18/2008
... AND RESOLVING WARRANY CLAIMS BOTH ARE IN GM TRAINING. MY DVM SAID ITS IMPORTANT TO LEARN THE NEW SYSTEM IF YOU USE WINS TO SUBMIT CLAIMS. EVERYTHING IS GOING TO CHANGE EVEN COMPLAINT AND FAILURE CODES WILL BE DIFFERANT. I'M NOT THROUGH THE COURSE YET...
Re: LOCAL FREIGHT
(KEN) DO YOU KNOW IF THAT IS IN WRITING ANYWHERE ---- ALSO DO YOU KNOW "WHERE IN WRITING" I COULD FIND... IF ANY TYPE OF FRIEGHT CAN BE CLAIMED ON INVENTORY VEHICLES ??
Re: SATURN-GMPP GENERATOR REPLACE - 04/23/2008
My GMPP Quick Reference chart says parts prices are not to exceed vehicle manufacturer's list price. Parts without a list price do not exceed dealer price plus 67%. Engines and Transmissions are the exception and can only be marked up 40% on GMPP. Most...
Re: GM CERTIFIED - 02/27/2008
IF IT SHOWS AS A 39/39K WARRANTY IT IS EXACTLY THE SAME AS 36/36K. iT IS SUBMITTED JUST LIKE NEW VEH WARR. iF IT SHOWS UP AS A 3/3K AND AS A SERVICE CONTRACT YOU CAN CALL IT TO GMPP AS THE CLAIM IS ACTUALLY GOING THROUGH THEM. THIS INFO CAN BE FOU...
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: GM CERTIFIED - 02/27/2008
... where it shows "view all GM Messenger Content" down at the bottom is a link that says "view all news and information". Then on next page click "view all publications" and it will be in that list.-dated 1/17...
Re: GOODWILL/EMPOWERMENT - 03/11/2008
NEVERMIND, I FOUND THE POLICY 1.2.2.12 - Reconditioning WHICH STATES: Under no circumstances are used vehicles being traded, purchased from the GM Auction,or in dealer inventory eligible for goodwill adjustment repairs. I KNEW I READ THAT SOMEWHERE!
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
BURNED CDS AND DVDS - 01/24/2008
DOES ANYONE KNOW OF A BULLETIN THAT RECOMMENDS CUSTOMERS TO NOT PUT BURNED CDS AND DVDS IN THE CD/DVD SYSTEM IN THEIR VEHICLE??? THE ONLY ONE THAT I COULD FIND IS 05-08-44-001 DOC ID 1586296
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
PART NUMBER 19177885 - 01/30/2008
... FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEHICLE. ANY IDEAS?...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Key Fobs - 02/13/2008
New one for me. During the PDI our tech found that both key fobs are missing. How would I begin to claim this. I know that this is a basic question for most. Thanks in advance for any suggestions!
Re: Key Fobs - 02/15/2008
... to inspection or has been over 24 hours of delivery, there is no need to make a claim, talk to new cars. The dealer will have to eat the bill. Otherwise you start a trans claim by faxing in a letter of authorization. It is good to also call DBC and...
GMPP DEDUCTIBLE OVERRIDE - 02/11/2008
I am fairly new to warranty administration and have had J&L in house training, but I find myself stumped on this problem. My manager is also somewhat new to the warranty submission side of automotive service and so I thought this would be a good question...
WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Warranty Resource Center - 04/29/2022
... the Included Maintenance Documents link to access the 2022 Chevrolet Complete Care Guidelines. A newly purchased vehicle has come into the service department for repairs. The advisor noticed that IVH displays km rather than miles. How can the dealer...
Forum - 09/19/2007
I read the newsletters every month and put them in a 3 ring binder. The only thing that stinks is i can't find the info when i am looking for it. I remeber reading something about it but when i start digging for the answer in the 3 ring binder i can't...
Forum - 09/19/2007
... If this has not been submitted for in the past, it can be submitted for up to 6 months. As new vehicles are to be shipped with the appropriate fluid capacities, I would recommend only charging fluid out when it is necessary, supported and justified...
Forum - 09/19/2007
... or shop foreman sign off on all concern not duplicated.This means they have double checked the vehicle and sometimes they do get the concern to occur.Sometimes all it takes is a call to the customer to get more info.We also tell almost all concern not...
Forum - 09/19/2007
Freight may be claimed for all warranty repairs within the Basic Warranty Period. It is used in lieu of incurred rental car expense. It is more cost effective to claim freight vs. a rental vehicle. Please review bulletin # 99-00-89-021E.
Forum - 09/19/2007
If the Canadian vehicle owner is simply in the US as a tourist, verify the customer's residency and verify warranty eligibility by checking GMVIS for coverage. There is no need to submit with either a claim type or authorization code.
Forum - 09/19/2007
Your Service Manager/Director should have obtained some paperwork from the meeting in regards to the new goodwill guidelines. Check with him/her and see if they have the information. This paperwork explains everything and is very "user friendly"
Forum - 09/19/2007
... a bit of valuable information that should be reviewed when the customer is dropping off their vehicle, i.e. service contracts, restrictions, recalls, etc. In the event the consultant fails to perform the VIS, I would recommend having the warranty administrator...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Related LOPs - 10/23/2007
Eligible related operations are now populated within QuickLOP. Enter the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select...
Dealer World - 10/25/2007
... ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out the ones that ones have labor times that will not be published in LTG.hope this helps....
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: GM CERTIFIED - 02/27/2008
... where it shows "view all GM Messenger Content" down at the bottom is a link that says "view all news and information". Then on next page click "view all publications" and it will be in that list.-dated 1/17...
Re: GOODWILL/EMPOWERMENT - 03/11/2008
NEVERMIND, I FOUND THE POLICY 1.2.2.12 - Reconditioning WHICH STATES: Under no circumstances are used vehicles being traded, purchased from the GM Auction,or in dealer inventory eligible for goodwill adjustment repairs. I KNEW I READ THAT SOMEWHERE!
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
BURNED CDS AND DVDS - 01/24/2008
DOES ANYONE KNOW OF A BULLETIN THAT RECOMMENDS CUSTOMERS TO NOT PUT BURNED CDS AND DVDS IN THE CD/DVD SYSTEM IN THEIR VEHICLE??? THE ONLY ONE THAT I COULD FIND IS 05-08-44-001 DOC ID 1586296
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
PART NUMBER 19177885 - 01/30/2008
... FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEHICLE. ANY IDEAS?...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Key Fobs - 02/13/2008
New one for me. During the PDI our tech found that both key fobs are missing. How would I begin to claim this. I know that this is a basic question for most. Thanks in advance for any suggestions!
Re: Key Fobs - 02/15/2008
... to inspection or has been over 24 hours of delivery, there is no need to make a claim, talk to new cars. The dealer will have to eat the bill. Otherwise you start a trans claim by faxing in a letter of authorization. It is good to also call DBC and...
GMPP DEDUCTIBLE OVERRIDE - 02/11/2008
I am fairly new to warranty administration and have had J&L in house training, but I find myself stumped on this problem. My manager is also somewhat new to the warranty submission side of automotive service and so I thought this would be a good question...
WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Warranty Resource Center - 04/29/2022
... the Included Maintenance Documents link to access the 2022 Chevrolet Complete Care Guidelines. A newly purchased vehicle has come into the service department for repairs. The advisor noticed that IVH displays km rather than miles. How can the dealer...
Forum - 09/19/2007
I read the newsletters every month and put them in a 3 ring binder. The only thing that stinks is i can't find the info when i am looking for it. I remeber reading something about it but when i start digging for the answer in the 3 ring binder i can't...
Forum - 09/19/2007
... If this has not been submitted for in the past, it can be submitted for up to 6 months. As new vehicles are to be shipped with the appropriate fluid capacities, I would recommend only charging fluid out when it is necessary, supported and justified...
Forum - 09/19/2007
... or shop foreman sign off on all concern not duplicated.This means they have double checked the vehicle and sometimes they do get the concern to occur.Sometimes all it takes is a call to the customer to get more info.We also tell almost all concern not...
Forum - 09/19/2007
Freight may be claimed for all warranty repairs within the Basic Warranty Period. It is used in lieu of incurred rental car expense. It is more cost effective to claim freight vs. a rental vehicle. Please review bulletin # 99-00-89-021E.
Forum - 09/19/2007
If the Canadian vehicle owner is simply in the US as a tourist, verify the customer's residency and verify warranty eligibility by checking GMVIS for coverage. There is no need to submit with either a claim type or authorization code.
Forum - 09/19/2007
Your Service Manager/Director should have obtained some paperwork from the meeting in regards to the new goodwill guidelines. Check with him/her and see if they have the information. This paperwork explains everything and is very "user friendly"
Forum - 09/19/2007
... a bit of valuable information that should be reviewed when the customer is dropping off their vehicle, i.e. service contracts, restrictions, recalls, etc. In the event the consultant fails to perform the VIS, I would recommend having the warranty administrator...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Related LOPs - 10/23/2007
Eligible related operations are now populated within QuickLOP. Enter the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select...
Dealer World - 10/25/2007
... ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out the ones that ones have labor times that will not be published in LTG.hope this helps....
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
Forum - 11/28/2007
... how often I use NPF's, I will use them if the customer has a history of being a "pain" or the vehicle has been in numberous times for the same complaint. ...
Sublet Repairs (Policy S) - 11/09/2007
... the repairs are completed at a sublet location and the dealer provided for the movement of the vehicle to and from the location....
It really did happen! - 11/01/2007
... buckle. She was wondering if we would take the backseat out and remove the waste and detail the vehicle. We politely said we don't offer detail services....
Forum - 12/05/2007
(fairly new to site - just reading thru old posts) -- I have basically been told.... if it has its own op code, it should be submitted separately, it that a good general rule to keep from pyramiding ?
Body Wiring Harness - 12/14/2007
Appears to be an ABS harness going from right front of vehicle to trunk area. Labor operation N6600 with any necessary additional time in OLH.
RO'S WITH PARTS ON ORDER - 12/19/2007
... TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE PER GM WE KNOW HAVE TO HOLD S/O...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
LLPW replaces LSG - 12/18/2012
The Limited Lifetime Service Guarantee will be discontinued on December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements...
Dexos1 Reimbursement - 12/18/2012
The $5 dexos1 reimbursement labour operation, Z2283, may be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The...
Luxury Chevrolet Pickup - 11/05/2012
Plans are in the works for a luxury trim level for its next generation Chevrolet Silverado pickup. The new model will be called the High Country. The High Country is GM's response to the many other high end pickup models, such as Ford's F-150 King Ranch...
Co-Design Transmissions - 11/05/2012
... nine and ten speed automatic transmissions. The trannies will be broadly used across both vehicle lineups in effort to boost fuel economy. The companies began working together early this year. The project is still in the design phase and most likely...
Chevrolet Spark - 11/05/2012
... and August, surpassing the competition, Saturn IQ and Smart ForTwo. The 1LT trim level offers the new MyLink Infotainment system with Bluetooth and navigation. The Spark is generating quite a bit of showroom traffic, but not a lot of dealer profits....
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
Buick and GMC service agents who elect to have their own rental vehicles through the Buick and GMC Courtesy Transportation Program are rewarded with a higher reimbursement rate and customers who are less inconvenienced. The program requires that: A...
Natural Gas - 12/18/2012
Both GM and Chrysler have begun producing medium duty pickups that run on compressed natural gas (CNG). The vehicles should begin arriving in dealerships before year end. Models include the Ram 2500, Silverado 2500 and Sierra 2500. The bi-fuel Silverado...
Front Splitter aka Spoiler - 12/18/2012
... during transport. The splitter is instead delivered to the dealer in a box in the interior of the vehicle. The dealer may submit a ZPDI transaction using labour operation Z6998 for the installation of the component with 1.3 hours labour. G_000015125...
Option C Labour Rate Increase - 01/24/2013
... Labour Rate plan received a 2.5% warranty labour rate increase on January 1, 2013. Your new warranty labour rate must be updated in your DSP software labour rate table to reflect the 2.5% increase. The increase reflects the total 12 month CPI rate,...
White: The #1 Car Color - 01/24/2013
... segment is influenced by culture, nature, fashion, interior design, color popularity and new pigment technology. ...
Assembly Return Requirements - 08/30/2012
... be attached to the return shipping container as indicated by the instructions provided with the new assembly. Ensure that all fluids are drained and the package is properly packed. The failed transmission assembly must be retained for one day after the...
Global Warranty Management - 10/08/2012
... amount of time. The DMA Authorization Request may not have been received at the WSC.There is a new DMA Authorization Form! The form is distributed by your DMA; it is not available on GlobalConnect.That claim may not need to be routed for review! Read...
Dexos1 5W20 - 10/08/2012
The 2013 Cadillac ATS, Chevrolet Malibu and Spark vehicles equipped with a 1.2L or 2.5L 4-cylinder engine are specified to use dexos1 5W20 viscosity motor oil. Customers are still instructed to observe the recommendation of the GM Oil Life Monitor for...
Tablets in the Service Lane - 05/02/2012
... advisers are able to scan the customer's VIN to bring up repair history. The advisor performs a vehicle inspection and prepares a repair order on the tablet. The technician is able to use the tablet to take photos of faulty components and electronically...
GWM and GMPP - 05/02/2012
... pay for any maintenance service or part required to be performed or replaced as recommended by the vehicle manufacturer's maintenance schedule. This includes engine tune-up, drive belts, radiator hoses, wiper blades, spark/glow plugs and wires, brake...
Sensor Fusion - 03/08/2012
The available Driver Assistance Package is coming this fall to the all-new 2013 Cadillac XTS. The Driver Assistance Package uses sensor fusion, which enables integration of a broad range of sensing and positioning technologies that can alert drivers of...
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
Forum - 11/28/2007
... how often I use NPF's, I will use them if the customer has a history of being a "pain" or the vehicle has been in numberous times for the same complaint. ...
Sublet Repairs (Policy S) - 11/09/2007
... the repairs are completed at a sublet location and the dealer provided for the movement of the vehicle to and from the location....
It really did happen! - 11/01/2007
... buckle. She was wondering if we would take the backseat out and remove the waste and detail the vehicle. We politely said we don't offer detail services....
Forum - 12/05/2007
(fairly new to site - just reading thru old posts) -- I have basically been told.... if it has its own op code, it should be submitted separately, it that a good general rule to keep from pyramiding ?
Body Wiring Harness - 12/14/2007
Appears to be an ABS harness going from right front of vehicle to trunk area. Labor operation N6600 with any necessary additional time in OLH.
RO'S WITH PARTS ON ORDER - 12/19/2007
... TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE PER GM WE KNOW HAVE TO HOLD S/O...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
LLPW replaces LSG - 12/18/2012
The Limited Lifetime Service Guarantee will be discontinued on December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements...
Dexos1 Reimbursement - 12/18/2012
The $5 dexos1 reimbursement labour operation, Z2283, may be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The...
Luxury Chevrolet Pickup - 11/05/2012
Plans are in the works for a luxury trim level for its next generation Chevrolet Silverado pickup. The new model will be called the High Country. The High Country is GM's response to the many other high end pickup models, such as Ford's F-150 King Ranch...
Co-Design Transmissions - 11/05/2012
... nine and ten speed automatic transmissions. The trannies will be broadly used across both vehicle lineups in effort to boost fuel economy. The companies began working together early this year. The project is still in the design phase and most likely...
Chevrolet Spark - 11/05/2012
... and August, surpassing the competition, Saturn IQ and Smart ForTwo. The 1LT trim level offers the new MyLink Infotainment system with Bluetooth and navigation. The Spark is generating quite a bit of showroom traffic, but not a lot of dealer profits....
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
Buick and GMC service agents who elect to have their own rental vehicles through the Buick and GMC Courtesy Transportation Program are rewarded with a higher reimbursement rate and customers who are less inconvenienced. The program requires that: A...
Natural Gas - 12/18/2012
Both GM and Chrysler have begun producing medium duty pickups that run on compressed natural gas (CNG). The vehicles should begin arriving in dealerships before year end. Models include the Ram 2500, Silverado 2500 and Sierra 2500. The bi-fuel Silverado...
Front Splitter aka Spoiler - 12/18/2012
... during transport. The splitter is instead delivered to the dealer in a box in the interior of the vehicle. The dealer may submit a ZPDI transaction using labour operation Z6998 for the installation of the component with 1.3 hours labour. G_000015125...
Option C Labour Rate Increase - 01/24/2013
... Labour Rate plan received a 2.5% warranty labour rate increase on January 1, 2013. Your new warranty labour rate must be updated in your DSP software labour rate table to reflect the 2.5% increase. The increase reflects the total 12 month CPI rate,...
White: The #1 Car Color - 01/24/2013
... segment is influenced by culture, nature, fashion, interior design, color popularity and new pigment technology. ...
Assembly Return Requirements - 08/30/2012
... be attached to the return shipping container as indicated by the instructions provided with the new assembly. Ensure that all fluids are drained and the package is properly packed. The failed transmission assembly must be retained for one day after the...
Global Warranty Management - 10/08/2012
... amount of time. The DMA Authorization Request may not have been received at the WSC.There is a new DMA Authorization Form! The form is distributed by your DMA; it is not available on GlobalConnect.That claim may not need to be routed for review! Read...
Dexos1 5W20 - 10/08/2012
The 2013 Cadillac ATS, Chevrolet Malibu and Spark vehicles equipped with a 1.2L or 2.5L 4-cylinder engine are specified to use dexos1 5W20 viscosity motor oil. Customers are still instructed to observe the recommendation of the GM Oil Life Monitor for...
Tablets in the Service Lane - 05/02/2012
... advisers are able to scan the customer's VIN to bring up repair history. The advisor performs a vehicle inspection and prepares a repair order on the tablet. The technician is able to use the tablet to take photos of faulty components and electronically...
GWM and GMPP - 05/02/2012
... pay for any maintenance service or part required to be performed or replaced as recommended by the vehicle manufacturer's maintenance schedule. This includes engine tune-up, drive belts, radiator hoses, wiper blades, spark/glow plugs and wires, brake...
Sensor Fusion - 03/08/2012
The available Driver Assistance Package is coming this fall to the all-new 2013 Cadillac XTS. The Driver Assistance Package uses sensor fusion, which enables integration of a broad range of sensing and positioning technologies that can alert drivers of...
Reject of the Month - 04/13/2012
ZPTC - OTC Transmission Replacement: In the March issue of the Warranty News we outlined an Over the Counter transmission replacement at a Chevrolet dealership on a 2003 GMC Sierra. To recap: after contacting the Powertrain Contact Center the customer...
FlexFuel Badge Missing? - 04/13/2012
... size trucks.Ensure that the staff at your dealership is aware of this change. Confirm that the vehicle was built with the FlexFuel option and that the label is present on the driver's side window. ...
Body Cables - 06/06/2012
... GMC Sierra regular cab models built prior to 3/12/2011. Dealers are to remove the cable from the vehicle and lubricate the cable eyelets and bolt shoulders with GM Super Lube, then reinstall and tighten the bolts. Bulletin 11-08-61-002C ...
Front Seat Creak - 06/06/2012
... creak type noise in the front seats of 2011-2012 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. After review by the WPC it is evident that movement of the seat is the cause of the noise. PI0521C contains a revised procedure to eliminate...
Reject of the Month - 07/02/2012
... continue to support the customer with their individual repair scenario. The new empowerment guidelines, G_0000120143, state that the dealer is not empowered to self-authorize a policy transaction on a VIN with an aftermarket service...
Transmission Replacements and Contacting the PQC - 08/09/2012
... repairs with select components that are listed in a part ordering restriction bulletin or new product assembly exchange programAllison transmission replacements (K7000-Allison transmission only)Gasoline or diesel engines and transfer case replacement...
Internal Transmission Wiring Harness - 08/09/2012
Customers with 2012 Chevrolet Colorado, Express, Silverado; 2012 GMC Canyon, Savana, Sierra vehicles equipped with an automatic transmission 4L60E and built between 10/1/2011 and 4/30/2012 may express concern with an illuminated malfunction indicator...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
... trailer hitch (accessory hitch kit part number 19245492) technicians must use two u-spring nuts on vehicles built after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains a unique labour operation for bulletin use to cover...
Self-Driving Cars - 08/09/2012
... think. A handful of automakers are working to combine adaptive cruise with automatic steering so a vehicle will eventually be able to handle traffic on its own. The biggest fear of this technology seems to be the automakers fear of being held responsible-either...
4G LTE Connectivity - 07/03/2013
GM has announced that it will offer 4G mobile internet access inside most of its 2015 model year vehicles. GM's intentions are to leverage its OnStar unit and 4G LTE mobile broadband hardware to offer more connected services to drivers. GM hopes that...
Wiring Repair Strategy - 07/30/2013
... as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and TechLink Reference Information. Complete...
Power Steering Noise or Leak - 07/30/2013
... conditions. This concerns applies to various model year Cadillac, Buick, Chevrolet, and GMC vehicles. The concern is caused by thickened power steering fluid with rising power steering pressures at extremely low temps. The condition is corrected by flushing...
2013 Camaro - 06/19/2013
... front spoiler on the 2013 Camaro, 1LE models or Hot Wheels edition. Due to the low profile of the vehicle, the front spoiler is not installed during assembly to avoid damage during transport. The installation of the spoiler should be administered with...
Warranty Claim Code - 10/01/2013
The warranty claim code must be submitted on all warranty transactions in which the vehicle was programmed using the TIS-2-Web application. If the WCC is not included in the labour dependency field of the warranty transaction, the claim will be eligible...
CPO Awards - 07/30/2013
GM received eight Vincentric 2013 Best Certified Pre-Owned (CPO) Value in America awards. In addition to the individual vehicle awards, GMC was honored as the best truck brand. The best CPO Value Winners were the GMC Sierra and Chevrolet Silverado 1500,...
Part Number Requests - 09/04/2013
... cost effective. We are all very aware that our customers have choices when it comes to their vehicle; to visit the dealership, to go to an independent facility, or utilize the service of a "backyard technician". To be the number one choice it is...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally,...
Battery Replacement Requirements - 06/19/2013
... unless the service agent chooses to absorb the labour cost. If repairs to a customer's vehicle are necessary as a result of an ACDelco customer pay battery failure, those repairs will be covered by GM. Repairs are submitted using labour operation...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
... the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check and flush the transmission oil cooler system. In-car...
Brake Drum and Shoe - 05/14/2013
... Chevrolet Cruze may experience a pulsating/rotational noise coming from the right rear of the vehicle during brake application. This may be caused by an interaction from the cut between the brake drum and brake shoe. PI0887 addresses the condition and...
Passenger Seat Track Front Mounting Area - 05/14/2013
Owners of certain 2010-13 Chevrolet Camaro vehicles built prior to November 7, 2012, may have a concern with a squeak/creak type noise from the driver and/or passenger seat track front mounting area. This issue may be caused by seat front hooks that are...
Impala Transformation - 04/12/2013
... transportation for value conscientious customers and rental companies to a stylish flagship. The new Impala will initially be released with the direct-injection 3.6 liter V6 engine. Two four-cylinder options, a 2.5 liter and a 2.4 liter, will be released...
Harsh Shift - 03/11/2013
Owners of certain 2013 Chevrolet Silverado and Express, GMC Sierra and Savana vehicles equipped with a 4L60E automatic transmission may have a concern with a harsh shift and illuminated MIL. DTC P0716 and/or DTC P0717 may be current or in history in the...
Camaro Accessory - 02/26/2013
The accessory installation sheet for the Chevrolet Camaro Accessory Blade Spoiler instructs the technician to obtain a new RS or SS emblem from GM. This emblem is not included in the cost of the accessory blade spoiler kit. It is an additional cost and...
Updated Complaint Codes and Categories - 01/24/2013
... Codes and Categories were updated during the GWM maintenance period in early January. The new codes may be found in the Appendix of the GWM User Manual which is located in the Library tab of GlobalConnect. The codes have also been updated online in the...
ZPTC - OTC Transmission Replacement: In the March issue of the Warranty News we outlined an Over the Counter transmission replacement at a Chevrolet dealership on a 2003 GMC Sierra. To recap: after contacting the Powertrain Contact Center the customer...
FlexFuel Badge Missing? - 04/13/2012
... size trucks.Ensure that the staff at your dealership is aware of this change. Confirm that the vehicle was built with the FlexFuel option and that the label is present on the driver's side window. ...
Body Cables - 06/06/2012
... GMC Sierra regular cab models built prior to 3/12/2011. Dealers are to remove the cable from the vehicle and lubricate the cable eyelets and bolt shoulders with GM Super Lube, then reinstall and tighten the bolts. Bulletin 11-08-61-002C ...
Front Seat Creak - 06/06/2012
... creak type noise in the front seats of 2011-2012 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. After review by the WPC it is evident that movement of the seat is the cause of the noise. PI0521C contains a revised procedure to eliminate...
Reject of the Month - 07/02/2012
... continue to support the customer with their individual repair scenario. The new empowerment guidelines, G_0000120143, state that the dealer is not empowered to self-authorize a policy transaction on a VIN with an aftermarket service...
Transmission Replacements and Contacting the PQC - 08/09/2012
... repairs with select components that are listed in a part ordering restriction bulletin or new product assembly exchange programAllison transmission replacements (K7000-Allison transmission only)Gasoline or diesel engines and transfer case replacement...
Internal Transmission Wiring Harness - 08/09/2012
Customers with 2012 Chevrolet Colorado, Express, Silverado; 2012 GMC Canyon, Savana, Sierra vehicles equipped with an automatic transmission 4L60E and built between 10/1/2011 and 4/30/2012 may express concern with an illuminated malfunction indicator...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
... trailer hitch (accessory hitch kit part number 19245492) technicians must use two u-spring nuts on vehicles built after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains a unique labour operation for bulletin use to cover...
Self-Driving Cars - 08/09/2012
... think. A handful of automakers are working to combine adaptive cruise with automatic steering so a vehicle will eventually be able to handle traffic on its own. The biggest fear of this technology seems to be the automakers fear of being held responsible-either...
4G LTE Connectivity - 07/03/2013
GM has announced that it will offer 4G mobile internet access inside most of its 2015 model year vehicles. GM's intentions are to leverage its OnStar unit and 4G LTE mobile broadband hardware to offer more connected services to drivers. GM hopes that...
Wiring Repair Strategy - 07/30/2013
... as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and TechLink Reference Information. Complete...
Power Steering Noise or Leak - 07/30/2013
... conditions. This concerns applies to various model year Cadillac, Buick, Chevrolet, and GMC vehicles. The concern is caused by thickened power steering fluid with rising power steering pressures at extremely low temps. The condition is corrected by flushing...
2013 Camaro - 06/19/2013
... front spoiler on the 2013 Camaro, 1LE models or Hot Wheels edition. Due to the low profile of the vehicle, the front spoiler is not installed during assembly to avoid damage during transport. The installation of the spoiler should be administered with...
Warranty Claim Code - 10/01/2013
The warranty claim code must be submitted on all warranty transactions in which the vehicle was programmed using the TIS-2-Web application. If the WCC is not included in the labour dependency field of the warranty transaction, the claim will be eligible...
CPO Awards - 07/30/2013
GM received eight Vincentric 2013 Best Certified Pre-Owned (CPO) Value in America awards. In addition to the individual vehicle awards, GMC was honored as the best truck brand. The best CPO Value Winners were the GMC Sierra and Chevrolet Silverado 1500,...
Part Number Requests - 09/04/2013
... cost effective. We are all very aware that our customers have choices when it comes to their vehicle; to visit the dealership, to go to an independent facility, or utilize the service of a "backyard technician". To be the number one choice it is...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally,...
Battery Replacement Requirements - 06/19/2013
... unless the service agent chooses to absorb the labour cost. If repairs to a customer's vehicle are necessary as a result of an ACDelco customer pay battery failure, those repairs will be covered by GM. Repairs are submitted using labour operation...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
... the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check and flush the transmission oil cooler system. In-car...
Brake Drum and Shoe - 05/14/2013
... Chevrolet Cruze may experience a pulsating/rotational noise coming from the right rear of the vehicle during brake application. This may be caused by an interaction from the cut between the brake drum and brake shoe. PI0887 addresses the condition and...
Passenger Seat Track Front Mounting Area - 05/14/2013
Owners of certain 2010-13 Chevrolet Camaro vehicles built prior to November 7, 2012, may have a concern with a squeak/creak type noise from the driver and/or passenger seat track front mounting area. This issue may be caused by seat front hooks that are...
Impala Transformation - 04/12/2013
... transportation for value conscientious customers and rental companies to a stylish flagship. The new Impala will initially be released with the direct-injection 3.6 liter V6 engine. Two four-cylinder options, a 2.5 liter and a 2.4 liter, will be released...
Harsh Shift - 03/11/2013
Owners of certain 2013 Chevrolet Silverado and Express, GMC Sierra and Savana vehicles equipped with a 4L60E automatic transmission may have a concern with a harsh shift and illuminated MIL. DTC P0716 and/or DTC P0717 may be current or in history in the...
Camaro Accessory - 02/26/2013
The accessory installation sheet for the Chevrolet Camaro Accessory Blade Spoiler instructs the technician to obtain a new RS or SS emblem from GM. This emblem is not included in the cost of the accessory blade spoiler kit. It is an additional cost and...
Updated Complaint Codes and Categories - 01/24/2013
... Codes and Categories were updated during the GWM maintenance period in early January. The new codes may be found in the Appendix of the GWM User Manual which is located in the Library tab of GlobalConnect. The codes have also been updated online in the...
R134a Price Decreases - 12/15/2011
... 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Exchange Program for Electronic Products - 10/14/2011
... of time, or the CD/DVD is damaged, dealers can simply reimburse the customer for the purchase of a new replacement CD/DVD. Use labor operation Z1241 and claim 0.2 administrative allowance. Enter the reimbursement amount in the customer reimbursement...
Windshields - 12/15/2011
Windshield replacements on vehicles over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that...
GMPP CARES Online - 11/17/2011
When confirming coverage via the new GMPP CARES Online resource there a few things to confirm when reviewing the coverage result. Verify that the customer is the owner of the contract and be sure that the repair falls within the distance and time limits...
Brake Rotor Measurements - 02/07/2012
... the pre and post cut thickness measurements of brake rotors. Every serviced rotor, refinished or new, must leave the dealership with thickness above the minimum allowed specification. Every rotor must also be below the maximum allowed specification for...
Customer Concern Not Duplicated - 02/07/2012
The Customer Concern Not Duplicated bulletin (number 06-00-89-026) has been revised to include a new requirement for the engine controls and fuel could not duplicate labour operation, J9992. The entry of the diagnostic P-code in the labour dependency...
NHTSA and the Volt - 01/19/2012
... program will be conducted beginning in February to perform the enhancements on customer vehicles. ...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... the OLH they will be paid is no longer valid. Bulletin 09-07-30-018B was recently updated with the new procedures. The base repair time of the labour operation is paid to the technician as with any other labour operation. Base time for major transmission...
SD Card Missing On Delivery - 01/19/2012
The SD card for certain 2012 model year vehicles equipped with UEW radio RPO code may not be found during PDI. Technicians should look for the card in a DVD size case located in the glove box, within the loose items bag on the passenger floor, or under...
Alignments With Less Than 500 Miles - 08/09/2011
Alignment concerns on upfit or conversion 2010-2012 Chevrolet Express or GMC Savana vehicles with less than 500 miles on the odometer are to be directed and addressed by the upfitter. GM warranty transactions may not be administered for a wheel alignment...
Cadillac Roadside Service Program - 06/30/2011
A new labour operation has been released to use for battery replacements under the Cadillac Roadside Service Program. Dealers should stop using operation N0110 and begin using Z8004 for warranty battery replacements associated with the roadside program....
You're Being Watched! - 06/08/2011
... in other words the customer is back in your service department because the repairs made to their vehicle the last time they were in didn't correct the problem, the rejected transaction should not be resubmitted. If the rejected labour operation is due...
Module Programming/ Reprogramming Concerns - 04/27/2011
If a customer concern is corrected by reprogramming an existing module or programming a new module and during the programming event the process is interrupted and causes the module to no longer continue to program, do not replace the module. Modules involved...
Front Fascia Air Deflector - 06/08/2011
The front fascia air deflector is included in the base PDI time for 2011 Chevrolet Cruze vehicles equipped with RPO WA7 Cruze Aero Performance Package. Any transactions submitted for the front fascia air deflector installation will be debited.
Pickup Production - 06/08/2011
Inventory of new GM pickups and SUV's has risen to 275,000 units or a 111-day supply. Sales of the Silverado dropped 1% last month, but are up 19% for the year. Sierra sales rose 12% in April and were up 35% for the first four months of the year. Avalanche...
Bulletin 99-01-39-004D - 09/19/2011
The use of the evaporator core dyer kit and cooling coil coating can now be submitted for 2011 and 2012 vehicles using labour operation D3316. Keep in mind that this is a bulletin specific operation and will not be published in the LTG.
Green Zone Initiative - 09/19/2011
... in North America. The Green Zone initiative will generate electricity equivalent to 12 full vehicle charges per day and excess electricity created will help supplement the dealership's power needs. American Chevrolet in Modesto, CA, and Al Serra Auto...
Special Coverage 10054C Update - 09/19/2011
Special Coverage 10054C has been updated with submission instructions for vehicles with service contracts. The customer is responsible for 50% of their service contract deductible. The remaining "balance" due after the deductible for the repair is split...
Outside Rearview Mirror - 11/17/2011
... impact with another object or road hazards. Outside rearview mirrors, due to their position on the vehicle, are exposed to both environmental and physical damage from road hazards. The replacement of the mirror for finish stone chips, marks and scratches...
Noncompliance Recall 09298D - 12/24/2010
... for all exchanges. The recall applies to certain 2010 Chevrolet Equinox and GMC Terrain vehicles. ...
Noncompliance Recall 10312A - 12/24/2010
... to include a copy of the customer letter. The recall applies to certain 2009-2010 Chevrolet Impala vehicles for a condition affecting the front safety belt webbing. The webbing may not have been properly secured to the lap belt anchor pretensioner mounted...
Volt Tour - 10/13/2010
... the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
Sublet Warranty Repairs - 11/18/2010
... shop. We have included a page from our Warranty Management Workshop with this month's Warranty News to help you comply with GM's sublet policies. Use this worksheet to provide the information about your customer that your sublet company will need for...
Noncompliance Recall 10312 - 11/18/2010
Front Safety Belt Anchor Pretensioner Installation: The front seat belt webbing on certain 2009-2010 Chevrolet Impala vehicles may not be properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door. Dealers are...
... 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Exchange Program for Electronic Products - 10/14/2011
... of time, or the CD/DVD is damaged, dealers can simply reimburse the customer for the purchase of a new replacement CD/DVD. Use labor operation Z1241 and claim 0.2 administrative allowance. Enter the reimbursement amount in the customer reimbursement...
Windshields - 12/15/2011
Windshield replacements on vehicles over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that...
GMPP CARES Online - 11/17/2011
When confirming coverage via the new GMPP CARES Online resource there a few things to confirm when reviewing the coverage result. Verify that the customer is the owner of the contract and be sure that the repair falls within the distance and time limits...
Brake Rotor Measurements - 02/07/2012
... the pre and post cut thickness measurements of brake rotors. Every serviced rotor, refinished or new, must leave the dealership with thickness above the minimum allowed specification. Every rotor must also be below the maximum allowed specification for...
Customer Concern Not Duplicated - 02/07/2012
The Customer Concern Not Duplicated bulletin (number 06-00-89-026) has been revised to include a new requirement for the engine controls and fuel could not duplicate labour operation, J9992. The entry of the diagnostic P-code in the labour dependency...
NHTSA and the Volt - 01/19/2012
... program will be conducted beginning in February to perform the enhancements on customer vehicles. ...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... the OLH they will be paid is no longer valid. Bulletin 09-07-30-018B was recently updated with the new procedures. The base repair time of the labour operation is paid to the technician as with any other labour operation. Base time for major transmission...
SD Card Missing On Delivery - 01/19/2012
The SD card for certain 2012 model year vehicles equipped with UEW radio RPO code may not be found during PDI. Technicians should look for the card in a DVD size case located in the glove box, within the loose items bag on the passenger floor, or under...
Alignments With Less Than 500 Miles - 08/09/2011
Alignment concerns on upfit or conversion 2010-2012 Chevrolet Express or GMC Savana vehicles with less than 500 miles on the odometer are to be directed and addressed by the upfitter. GM warranty transactions may not be administered for a wheel alignment...
Cadillac Roadside Service Program - 06/30/2011
A new labour operation has been released to use for battery replacements under the Cadillac Roadside Service Program. Dealers should stop using operation N0110 and begin using Z8004 for warranty battery replacements associated with the roadside program....
You're Being Watched! - 06/08/2011
... in other words the customer is back in your service department because the repairs made to their vehicle the last time they were in didn't correct the problem, the rejected transaction should not be resubmitted. If the rejected labour operation is due...
Module Programming/ Reprogramming Concerns - 04/27/2011
If a customer concern is corrected by reprogramming an existing module or programming a new module and during the programming event the process is interrupted and causes the module to no longer continue to program, do not replace the module. Modules involved...
Front Fascia Air Deflector - 06/08/2011
The front fascia air deflector is included in the base PDI time for 2011 Chevrolet Cruze vehicles equipped with RPO WA7 Cruze Aero Performance Package. Any transactions submitted for the front fascia air deflector installation will be debited.
Pickup Production - 06/08/2011
Inventory of new GM pickups and SUV's has risen to 275,000 units or a 111-day supply. Sales of the Silverado dropped 1% last month, but are up 19% for the year. Sierra sales rose 12% in April and were up 35% for the first four months of the year. Avalanche...
Bulletin 99-01-39-004D - 09/19/2011
The use of the evaporator core dyer kit and cooling coil coating can now be submitted for 2011 and 2012 vehicles using labour operation D3316. Keep in mind that this is a bulletin specific operation and will not be published in the LTG.
Green Zone Initiative - 09/19/2011
... in North America. The Green Zone initiative will generate electricity equivalent to 12 full vehicle charges per day and excess electricity created will help supplement the dealership's power needs. American Chevrolet in Modesto, CA, and Al Serra Auto...
Special Coverage 10054C Update - 09/19/2011
Special Coverage 10054C has been updated with submission instructions for vehicles with service contracts. The customer is responsible for 50% of their service contract deductible. The remaining "balance" due after the deductible for the repair is split...
Outside Rearview Mirror - 11/17/2011
... impact with another object or road hazards. Outside rearview mirrors, due to their position on the vehicle, are exposed to both environmental and physical damage from road hazards. The replacement of the mirror for finish stone chips, marks and scratches...
Noncompliance Recall 09298D - 12/24/2010
... for all exchanges. The recall applies to certain 2010 Chevrolet Equinox and GMC Terrain vehicles. ...
Noncompliance Recall 10312A - 12/24/2010
... to include a copy of the customer letter. The recall applies to certain 2009-2010 Chevrolet Impala vehicles for a condition affecting the front safety belt webbing. The webbing may not have been properly secured to the lap belt anchor pretensioner mounted...
Volt Tour - 10/13/2010
... the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
Sublet Warranty Repairs - 11/18/2010
... shop. We have included a page from our Warranty Management Workshop with this month's Warranty News to help you comply with GM's sublet policies. Use this worksheet to provide the information about your customer that your sublet company will need for...
Noncompliance Recall 10312 - 11/18/2010
Front Safety Belt Anchor Pretensioner Installation: The front seat belt webbing on certain 2009-2010 Chevrolet Impala vehicles may not be properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door. Dealers are...
Safety Recall 10038B - 10/13/2010
... must be reinstalled once the recall is complete. The recall applies to all 2009-2010 Pontiac Vibe vehicles. ...
Product Emission Recall 10136 - 10/13/2010
... policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September GM announced that there is a shortage of replacement parts, as a result GM...
Special Coverage 10150 - 09/16/2010
Fuel Tank Quick Connector Leak: Approximately 16,000 Cadillac XLR and Chevrolet Corvette vehicles, 2004 model year, may have a fuel tank leak at the quick connectors that are used to link the left and right fuel tanks. Dealers are to replace the leaking...
Safety Recall 10243A - 09/16/2010
... to the service procedure. Certain 2009-2010 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles may have a condition in which the second row seat side trim shield restricts the upward rotation of the safety belt buckle when the seat back is returned...
Safety Recall 09199A - 08/10/2010
... aligned with the throttle body to prevent a whistling noise during light throttle application. Vehicles affected include the 2009-2010 Pontiac Vibe equipped with a 1.8L engine that are registered in certain extreme cold temperature states. Dealers are...
Safety Recall 10023C - 08/10/2010
... sections. The recall applies to certain 2005-2010 Chevrolet Cobalt and 2007-2010 Pontiac G5 vehicles equipped with Electric Power Steering. Dealers are to replace the electric power steering motor. ...
Customer Satisfaction Recall 09051 - 09/16/2010
... date. The program that affects certain 2009 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles that are registered in certain cold weather states has been extended to June 30, 2011. ...
Emission Recall 10136A - 02/23/2011
Loss of Hybrid Function-Replace Batteries: The recall affecting certain 2008-2010 Chevrolet Malibu hybrid vehicles has been revised to include a warning statement before service procedure step 1, a photo and two notes before step 7.3. The recall correction...
The Service Advisor - 03/10/2011
It has been said that service consultants are the face of General Motors. The customer purchases a vehicle from GM but never deals directly with any employee of the company; their dealings are with the dealership and most often with the service advisor....
Special Policy Coverage 10283 - 12/24/2010
Fuel Tank Filler Cap Leak: A vapor leak at the fuel tank filler cap on certain 2008-2009 Pontiac G8 vehicles may result in a diagnostic code being set and the illumination of the check engine light. To correct this condition dealers are to replace the...
Service Options - 04/12/2011
GM's new business model, Certified Service, is expected to steer more service customers to its dealerships. Automakers and dealers must focus on service and parts as a customer retention tool. GM has established an annual schedule for national service...
Emission Recall 11054 - 04/27/2011
Reduced Engine Performance and Emission Control-Replace Exhaust Gas Temperature Sensors: Approximately 9,000 vehicles are involved in the recall that address a condition with the circuit board welds on the EGT sensors in the exhaust system. Involved are...
Special Coverage 09186B - 04/12/2011
... to contamination. The special coverage covers certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles for 7 years or 100,000 miles. ...
Customer Satisfaction Program 10257B - 04/12/2011
Brake Pressure Modulator Valve Malfunction: Certain 2011 Buick LaCrosse vehicles may have a Brake Pressure Modulator Valve (BPMV) that contains a pressure relief valve that may not perform to specification under certain ABS events. Dealers are to inspect...
Safety Recall 10282B - 04/12/2011
... Stall, Engine May Not Start, MIL or SES Lamp: Certain 2005-2008 two wheel drive Pontiac Vibe vehicles equipped with a 1.8L MFI engine may have an improperly manufactured PCM. Dealers are to inspect the production number of the PCM, and if necessary,...
GM Acronyms - 04/12/2011
... a few more acronyms come into play. Acronyms listed on these reports are CPVS (adj): Cost Per Vehicle Serviced (adjusted); DPVS: Differential Points Per Vehicle Serviced and OP: Observation Period. The CPVS is reported as a dollar value in the summary...
Customer Satisfaction Recall 09104 - 01/06/2010
Front Door Latch Freezing: Certain 2008-2009 Cadillac CTS and 2009 Cadillac CTS-V vehicles registered in certain cold weather states may have a condition where water may enter the front door latch housing and potentially freeze. If this condition presents...
Upcoming Safety Recall 09230 - 01/06/2010
Roof Panel Separation: Approximately 22,000 Corvette vehicles are involved in an upcoming recall that requires the dealer to replace the roof panel. The adhesive between the roof panel and the frame may separate. Involved in the recall is the 2005-2007...
GlobalConnect - 02/04/2010
... you can search for the latest Technical Service Bulletin, PI, and Campaigns by week in the "newest information" link in SI?Take the opportunity to check out all that GlobalConnect has to offer! ...
Special Coverage Adjustment 08020 - 02/04/2010
... GM has issued a special coverage adjustment that applies to certain 2005-2007 Chevrolet Cobalt SS vehicles equipped with a 2.0L 4- cylinder engine. Some customers may comment on the illumination of the malfunction indicator lamp and/or lack of engine...
Headliner Wet/Water Leak from Front Sunroof Glass - 02/04/2010
... leak into the cab from the front sunroof glass on 2008-2009 Buick Enclave and 2007-2009 GMC Acadia vehicles. The customer may notice a water leak from the front sunroof glass. The weatherstrip/seal may have failed to retain its shape or the glass may...
Seat Heating and Ventilation - 05/12/2010
The heated seats on Global A architecture vehicles (2010 Camaro, LaCrosse, SRX, Equinox, Terrain) will only operate if the outside air temperature is below 50 deg. F. as measured by the outside air temperature sensor. Seat ventilation will only operate...
Midtronics GR8 Battery Tester - 05/12/2010
... tester/charger and provides a faster and safer recharge for all lead acid and AGM batteries. The new tester supports SPS programming events, recovers discharged batteries and provides in-dealership battery management capabilities. The tool provides an...
Safety Recall 09149A - 06/07/2010
... within recall bulletin 09149A has been updated. The recall involves certain 2003-2007 Cadillac CTS vehicles sold or currently registered in certain states. Dealers are to replace both front brake hose assemblies as specified within the recall. ...
Safety Recall 07035A - 06/07/2010
... to provide a service procedure revision. Certain 1997-2003 Buick Regal GS, Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged engine are involved in the recall. Dealers are to replace the left rocker cover gasket/grommets and the 1-3-5...
... must be reinstalled once the recall is complete. The recall applies to all 2009-2010 Pontiac Vibe vehicles. ...
Product Emission Recall 10136 - 10/13/2010
... policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September GM announced that there is a shortage of replacement parts, as a result GM...
Special Coverage 10150 - 09/16/2010
Fuel Tank Quick Connector Leak: Approximately 16,000 Cadillac XLR and Chevrolet Corvette vehicles, 2004 model year, may have a fuel tank leak at the quick connectors that are used to link the left and right fuel tanks. Dealers are to replace the leaking...
Safety Recall 10243A - 09/16/2010
... to the service procedure. Certain 2009-2010 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles may have a condition in which the second row seat side trim shield restricts the upward rotation of the safety belt buckle when the seat back is returned...
Safety Recall 09199A - 08/10/2010
... aligned with the throttle body to prevent a whistling noise during light throttle application. Vehicles affected include the 2009-2010 Pontiac Vibe equipped with a 1.8L engine that are registered in certain extreme cold temperature states. Dealers are...
Safety Recall 10023C - 08/10/2010
... sections. The recall applies to certain 2005-2010 Chevrolet Cobalt and 2007-2010 Pontiac G5 vehicles equipped with Electric Power Steering. Dealers are to replace the electric power steering motor. ...
Customer Satisfaction Recall 09051 - 09/16/2010
... date. The program that affects certain 2009 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles that are registered in certain cold weather states has been extended to June 30, 2011. ...
Emission Recall 10136A - 02/23/2011
Loss of Hybrid Function-Replace Batteries: The recall affecting certain 2008-2010 Chevrolet Malibu hybrid vehicles has been revised to include a warning statement before service procedure step 1, a photo and two notes before step 7.3. The recall correction...
The Service Advisor - 03/10/2011
It has been said that service consultants are the face of General Motors. The customer purchases a vehicle from GM but never deals directly with any employee of the company; their dealings are with the dealership and most often with the service advisor....
Special Policy Coverage 10283 - 12/24/2010
Fuel Tank Filler Cap Leak: A vapor leak at the fuel tank filler cap on certain 2008-2009 Pontiac G8 vehicles may result in a diagnostic code being set and the illumination of the check engine light. To correct this condition dealers are to replace the...
Service Options - 04/12/2011
GM's new business model, Certified Service, is expected to steer more service customers to its dealerships. Automakers and dealers must focus on service and parts as a customer retention tool. GM has established an annual schedule for national service...
Emission Recall 11054 - 04/27/2011
Reduced Engine Performance and Emission Control-Replace Exhaust Gas Temperature Sensors: Approximately 9,000 vehicles are involved in the recall that address a condition with the circuit board welds on the EGT sensors in the exhaust system. Involved are...
Special Coverage 09186B - 04/12/2011
... to contamination. The special coverage covers certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles for 7 years or 100,000 miles. ...
Customer Satisfaction Program 10257B - 04/12/2011
Brake Pressure Modulator Valve Malfunction: Certain 2011 Buick LaCrosse vehicles may have a Brake Pressure Modulator Valve (BPMV) that contains a pressure relief valve that may not perform to specification under certain ABS events. Dealers are to inspect...
Safety Recall 10282B - 04/12/2011
... Stall, Engine May Not Start, MIL or SES Lamp: Certain 2005-2008 two wheel drive Pontiac Vibe vehicles equipped with a 1.8L MFI engine may have an improperly manufactured PCM. Dealers are to inspect the production number of the PCM, and if necessary,...
GM Acronyms - 04/12/2011
... a few more acronyms come into play. Acronyms listed on these reports are CPVS (adj): Cost Per Vehicle Serviced (adjusted); DPVS: Differential Points Per Vehicle Serviced and OP: Observation Period. The CPVS is reported as a dollar value in the summary...
Customer Satisfaction Recall 09104 - 01/06/2010
Front Door Latch Freezing: Certain 2008-2009 Cadillac CTS and 2009 Cadillac CTS-V vehicles registered in certain cold weather states may have a condition where water may enter the front door latch housing and potentially freeze. If this condition presents...
Upcoming Safety Recall 09230 - 01/06/2010
Roof Panel Separation: Approximately 22,000 Corvette vehicles are involved in an upcoming recall that requires the dealer to replace the roof panel. The adhesive between the roof panel and the frame may separate. Involved in the recall is the 2005-2007...
GlobalConnect - 02/04/2010
... you can search for the latest Technical Service Bulletin, PI, and Campaigns by week in the "newest information" link in SI?Take the opportunity to check out all that GlobalConnect has to offer! ...
Special Coverage Adjustment 08020 - 02/04/2010
... GM has issued a special coverage adjustment that applies to certain 2005-2007 Chevrolet Cobalt SS vehicles equipped with a 2.0L 4- cylinder engine. Some customers may comment on the illumination of the malfunction indicator lamp and/or lack of engine...
Headliner Wet/Water Leak from Front Sunroof Glass - 02/04/2010
... leak into the cab from the front sunroof glass on 2008-2009 Buick Enclave and 2007-2009 GMC Acadia vehicles. The customer may notice a water leak from the front sunroof glass. The weatherstrip/seal may have failed to retain its shape or the glass may...
Seat Heating and Ventilation - 05/12/2010
The heated seats on Global A architecture vehicles (2010 Camaro, LaCrosse, SRX, Equinox, Terrain) will only operate if the outside air temperature is below 50 deg. F. as measured by the outside air temperature sensor. Seat ventilation will only operate...
Midtronics GR8 Battery Tester - 05/12/2010
... tester/charger and provides a faster and safer recharge for all lead acid and AGM batteries. The new tester supports SPS programming events, recovers discharged batteries and provides in-dealership battery management capabilities. The tool provides an...
Safety Recall 09149A - 06/07/2010
... within recall bulletin 09149A has been updated. The recall involves certain 2003-2007 Cadillac CTS vehicles sold or currently registered in certain states. Dealers are to replace both front brake hose assemblies as specified within the recall. ...
Safety Recall 07035A - 06/07/2010
... to provide a service procedure revision. Certain 1997-2003 Buick Regal GS, Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged engine are involved in the recall. Dealers are to replace the left rocker cover gasket/grommets and the 1-3-5...
Customer Satisfaction Program 10085 - 06/07/2010
Airbag Readiness Light/Service Airbag Message: Approximately 131,017 vehicles may have a wear condition which could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and passenger...
Customer Satisfaction Recall 10193 - 08/10/2010
Headliner Odor: Certain 2011 model year Buick Regal vehicles may produce an odor from the headliner. Dealers are to inspect, and if necessary, replace the headliner.
GMVIS - 06/07/2010
... and Parts Workbenches in GlobalConnect. Dealers should be using the GMVIS replacement-Investigate Vehicle History. This resource may be found in Global Warranty Management under the Interface with Customer link. A link has been added to the workbenches...
Seat Adjustment - 07/02/2010
Customers of some 2004-2010 Chevrolet Colorado; 2004-2010 GMC Canyon vehicles equipped with front manual seats may comment that the front seat(s) appear to be stuck in position and they are unable to move the seat forward or rearward. This condition may...
From the Desk of a Service Manager - 04/13/2010
... GWM is a significant departure from the warranty management system of the past - WINS. With the new system, service managers have had to add ongoing daily training and updating to an already busy schedule.--------------------------------------------------------------------------------------------------------A...
Warranty 101 - 04/13/2010
... weeks under their belts. Regardless of how long you have been on the system it is still relatively new and there are many unique situations that we have yet to encounter. Make the extra effort to research the unique situations to make sure the transaction...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable...
Product Safety Recall 09226 - 03/11/2010
... if necessary, replace the fuel pump module. The recall applies to certain 2006 Chevrolet Cobalt vehicles registered in Arizona, Nevada and the 2007 Chevrolet Cobalt or 2007 Pontiac G5 registered in Arizona, California, Florida, Nevada, and Texas.&nb...
How To View A Transaction - 03/11/2010
... a LineActions02/16/10 00105638xxxx01/13/1043197011GTSKVE30AZxxxxxxZREG--- Regular Vehicle TransactionAcceptedNext Line Credit/Debit When viewing an accepted transaction, this option provides the opportunity to view a complete accounting of the...
Recovery - 06/07/2010
... auto retailers, which own more than 1,000 auto dealerships and sold 6% of the nation's 2.5 million new cars and trucks during the first quarter, have been enjoying gains in profits. The six chains have together reported a net income of $97.9 million...
Chevrolet Volt - 05/12/2010
... at the 2007 Detroit Auto Show and is GM's attempt to solve a range of concerns with electric vehicles. The Volt will travel 40 miles using an electric motor powered by a lithium ion battery, then uses an internal combustion engine to recharge the ba...
Owner's Manual Availability - 05/12/2010
Looking for particular information (how to reset a power folding mirror, for example) on a certain vehicle, but can't find it in the service manual? The owners manual provides technical or service information that is helpful to the customer and in the...
Missed Revenue - Active Service Consulting - 01/06/2010
... is everyone's job to address customer problems or concerns and address them; the cost of acquiring new (or losing) a customer is extraordinarily high! ...
PDI Fluid Adds ... On The Forum - 03/10/2011
In previous newsletter articles, the subject of PDI fluid adds has been discussed with an explanation of the basic claim process. In a recent discussion on the Warranty Forum, a member posed a great question: "Is there a ceiling on reimbursement on PDI...
Internal Warranty Training - At the Dealership Level - 03/10/2011
... changes. The Warranty Administration Program is one of those tools which includes the monthly newsletter, online warranty training and the forum; another are the resources available on GlobalConnect: bulletins, messages and updates.At the dealership...
Transmission Serial Numbers - 03/10/2011
... the serial number field in Global Warranty Management. It is also helpful to record the old and new serial numbers in the general comments section. Effective with transmission transactions submitted March 1, 2011, the serial number field will be monitored...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... A good warranty administrator understands that labour operations must be compatible to the vehicle and parts charged out on the job card.A great warranty administrator understands that labour operations reflect actual defects and failures and the easy...
Parts Expedite Revisions - 04/27/2011
... a part from another dealer, it is more cost effective to order the part. If the customer's vehicle is inoperable or unsafe to drive, a rental vehicle should be offered.If the required part is not available when ordered CSO-3, CSO-4, or CSO-5 and the...
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
Start/Stop Technology - 12/24/2010
... start/stop system first used on the 2007 Saturn Vue Green Line. The 2012 LaCrosse, with the new technology, will offer 25 mpg in city driving and 37 mpg on the highway. That is an increase from 19 city and 30 highway for the 2011 LaCrosse with the s...
Open Recalls - 12/24/2010
... recalls yet to be performed. Making the most of these service dollars is as simple as reviewing a vehicle's history and open field actions for any uncompleted campaigns or recalls. In addition, performing these services helps your dealership build a...
Recall/Campaign Review - 02/23/2011
... in GlobalConnect. We know that reviewing and completing open campaigns and recalls on each vehicle that visits the service department is an easy way to improve customer care and service department revenue. Keeping current on the changes in campaigns/recalls...
Global Warranty Management: Syntax Errors - 08/10/2010
... part number used multiple times.Foreign tourist VIN field not checked: this field is selected if a vehicle is repaired by a different Business Unit other than the Business Unit that it is assignedMaterial number not found: invalid part numberAll syntax...
Liftgate or Trunk Concern - 08/10/2010
... Equinox, 2007-2010 GMC Acadia, and 2010-2011 GMC Terrain. The condition may occur after the vehicle is exposed to snow, rain or a car wash. Conductive materials within the release switch may corrode due to moisture and/or road salt. Dealers are not to...
Safety Recall 10117A - 08/10/2010
... released safety recall 10091 for this condition on certain 2010 Chevrolet Express and GMC Savana vehicles. GM has identified that some of the generators were sold over the counter. The involved dealers are identified on the BAC list published with the...
Airbag Readiness Light/Service Airbag Message: Approximately 131,017 vehicles may have a wear condition which could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and passenger...
Customer Satisfaction Recall 10193 - 08/10/2010
Headliner Odor: Certain 2011 model year Buick Regal vehicles may produce an odor from the headliner. Dealers are to inspect, and if necessary, replace the headliner.
GMVIS - 06/07/2010
... and Parts Workbenches in GlobalConnect. Dealers should be using the GMVIS replacement-Investigate Vehicle History. This resource may be found in Global Warranty Management under the Interface with Customer link. A link has been added to the workbenches...
Seat Adjustment - 07/02/2010
Customers of some 2004-2010 Chevrolet Colorado; 2004-2010 GMC Canyon vehicles equipped with front manual seats may comment that the front seat(s) appear to be stuck in position and they are unable to move the seat forward or rearward. This condition may...
From the Desk of a Service Manager - 04/13/2010
... GWM is a significant departure from the warranty management system of the past - WINS. With the new system, service managers have had to add ongoing daily training and updating to an already busy schedule.--------------------------------------------------------------------------------------------------------A...
Warranty 101 - 04/13/2010
... weeks under their belts. Regardless of how long you have been on the system it is still relatively new and there are many unique situations that we have yet to encounter. Make the extra effort to research the unique situations to make sure the transaction...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable...
Product Safety Recall 09226 - 03/11/2010
... if necessary, replace the fuel pump module. The recall applies to certain 2006 Chevrolet Cobalt vehicles registered in Arizona, Nevada and the 2007 Chevrolet Cobalt or 2007 Pontiac G5 registered in Arizona, California, Florida, Nevada, and Texas.&nb...
How To View A Transaction - 03/11/2010
... a LineActions02/16/10 00105638xxxx01/13/1043197011GTSKVE30AZxxxxxxZREG--- Regular Vehicle TransactionAcceptedNext Line Credit/Debit When viewing an accepted transaction, this option provides the opportunity to view a complete accounting of the...
Recovery - 06/07/2010
... auto retailers, which own more than 1,000 auto dealerships and sold 6% of the nation's 2.5 million new cars and trucks during the first quarter, have been enjoying gains in profits. The six chains have together reported a net income of $97.9 million...
Chevrolet Volt - 05/12/2010
... at the 2007 Detroit Auto Show and is GM's attempt to solve a range of concerns with electric vehicles. The Volt will travel 40 miles using an electric motor powered by a lithium ion battery, then uses an internal combustion engine to recharge the ba...
Owner's Manual Availability - 05/12/2010
Looking for particular information (how to reset a power folding mirror, for example) on a certain vehicle, but can't find it in the service manual? The owners manual provides technical or service information that is helpful to the customer and in the...
Missed Revenue - Active Service Consulting - 01/06/2010
... is everyone's job to address customer problems or concerns and address them; the cost of acquiring new (or losing) a customer is extraordinarily high! ...
PDI Fluid Adds ... On The Forum - 03/10/2011
In previous newsletter articles, the subject of PDI fluid adds has been discussed with an explanation of the basic claim process. In a recent discussion on the Warranty Forum, a member posed a great question: "Is there a ceiling on reimbursement on PDI...
Internal Warranty Training - At the Dealership Level - 03/10/2011
... changes. The Warranty Administration Program is one of those tools which includes the monthly newsletter, online warranty training and the forum; another are the resources available on GlobalConnect: bulletins, messages and updates.At the dealership...
Transmission Serial Numbers - 03/10/2011
... the serial number field in Global Warranty Management. It is also helpful to record the old and new serial numbers in the general comments section. Effective with transmission transactions submitted March 1, 2011, the serial number field will be monitored...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... A good warranty administrator understands that labour operations must be compatible to the vehicle and parts charged out on the job card.A great warranty administrator understands that labour operations reflect actual defects and failures and the easy...
Parts Expedite Revisions - 04/27/2011
... a part from another dealer, it is more cost effective to order the part. If the customer's vehicle is inoperable or unsafe to drive, a rental vehicle should be offered.If the required part is not available when ordered CSO-3, CSO-4, or CSO-5 and the...
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
Start/Stop Technology - 12/24/2010
... start/stop system first used on the 2007 Saturn Vue Green Line. The 2012 LaCrosse, with the new technology, will offer 25 mpg in city driving and 37 mpg on the highway. That is an increase from 19 city and 30 highway for the 2011 LaCrosse with the s...
Open Recalls - 12/24/2010
... recalls yet to be performed. Making the most of these service dollars is as simple as reviewing a vehicle's history and open field actions for any uncompleted campaigns or recalls. In addition, performing these services helps your dealership build a...
Recall/Campaign Review - 02/23/2011
... in GlobalConnect. We know that reviewing and completing open campaigns and recalls on each vehicle that visits the service department is an easy way to improve customer care and service department revenue. Keeping current on the changes in campaigns/recalls...
Global Warranty Management: Syntax Errors - 08/10/2010
... part number used multiple times.Foreign tourist VIN field not checked: this field is selected if a vehicle is repaired by a different Business Unit other than the Business Unit that it is assignedMaterial number not found: invalid part numberAll syntax...
Liftgate or Trunk Concern - 08/10/2010
... Equinox, 2007-2010 GMC Acadia, and 2010-2011 GMC Terrain. The condition may occur after the vehicle is exposed to snow, rain or a car wash. Conductive materials within the release switch may corrode due to moisture and/or road salt. Dealers are not to...
Safety Recall 10117A - 08/10/2010
... released safety recall 10091 for this condition on certain 2010 Chevrolet Express and GMC Savana vehicles. GM has identified that some of the generators were sold over the counter. The involved dealers are identified on the BAC list published with the...
A very sad audit - 10/13/2010
... the audit, he wrote again saying that he had been unable to replace his warranty clerk and his new bookkeeper was trying to submit the claims, and would the manufacturer send the list of claims wanted for the audit, so he could get them together and...
Special Coverage 10127 - 10/13/2010
Catalytic Converter Warranty Extension: The owners of approximately 40,000 Cadillac SRX and STS vehicles may comment on the illumination of the check engine light, a lack of engine power or an underbody rattle noise. The concerns may be caused by the...
Noncompliance Special Coverage 10407 - 12/24/2010
... center seat position in the trucks is not accessible as required by the Federal Standard for Motor Vehicle Safety. Customers will receive an owner manual supplement in the mail describing the use of the child restraint using a top tether in the center...
Process Review: Recall 10038 - 12/24/2010
... unless the V2276 Pedal Modification has been completed and the customer returns and requests a new pedal. Claims where the pedal has been replaced on the first visit often reject. Also, not completing the floor modification presents a serious safety...
Bulk Part Pricing - 10/14/2011
Dealers that use bulk parts for vehicle repairs should charge out the applicable bulk part number on the transaction. The quantity used should be entered with the smaller quantity measurement (quarts, ounces, feet). GWM will calculate the smaller quantity...
Rust Happens - 08/09/2011
... us live in that kind of environment. Body sheet metal panels are covered against rust during the vehicle bumper-to-bumper warranty period. Rusted through sheet metal panels are covered for 6 years or 100,000 miles. Cadillac, Buick, and Hummer coverage...
Empowerment Options - 08/09/2011
... 4: Dealer's may reimburse the customer up to $1,000 in certain unique situations for a vehicle payment using operation Z7091. Submit as a ZREG transaction with the exact dollar value of the monthly payment in the customer reimbursement net item field.Other...
The Volt - 08/09/2011
... Chevrolet Volt to 5,000 a month as the automaker looks to take the lead from Nissan in electrical vehicle sales. Nissan has sold 3,875 units of the Leaf in the U.S compared to GM's 2,745 Volt sales through June. At current production levels, both models...
Coolant Leak - 08/09/2011
... area of certain 2011-2012 Chevrolet Silverado HD 2500-3500 and 2011-2012 GMC Sierra HD 2500-3500 vehicles equipped with a 6.6L Duramax Diesel Engine. The condition may be caused from a coolant surge tank hose, cap or tank leak or could be residual from...
Warranty Parts Center - 06/08/2011
... clearly marked/circled/ identified with a marking pen. Whenever possible, the packaging from the new/ replacement component should be used to return the failed part. Utilize bubble wrap to protect fragile parts from damage during shipping. The hard copy...
GWM & IVH Shutdown - 01/19/2012
... at 9:00pm EST in preparation for an upcoming system deployment and system enhancements.Investigate Vehicle History will also be unavailable on Saturday, February 4, from 8:00am to 8:00pm EST and Wednesday, February 8, from 6:00pm through Sunday, February...
GMPP - 02/07/2012
... resources including the current GMPP Administration Guide, the CARES Online Job Aid, the GMPP Used Vehicle Inspection Form, and plan pricing guides. Utilize CARES online to obtain repair/service coverage confirmation- www.gmppcares.com. CARES will...
Transmission Flush - 02/07/2012
... 10 years or 150,000 miles. Consumers should still have the transmission service performed on those vehicles where it is required as stated in the owner's manual. ...
The Rookie Corner - 11/17/2011
... a given repair. The LTG within SI can provide a list of the labour operations, with times, for GM vehicles of any make and model for the last ten model years. The specific labour operation you are looking for can be found by either clicking on the category...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
The Rookie Corner - 12/15/2011
Don't Forget the Flow Rate, Temperature, and Cycle NumberEven new warranty administrators know that they must have a transmission flow code to get a major transmission repair or replacement paid. What many don't realize is that more than just the...
GMPP Tax Update for Indiana Dealers - 02/26/2013
Dealers must no longer charge sales tax on the sale of a vehicle service contract. The tax is now applicable on the parts that are charged to complete repairs. The Indiana Department of Revenue announced the change on January 8, 2013. The change...
Next-Gen Volt - 02/26/2013
GM anticipates that the next generation of electric vehicles and plug-ins will be even better. GM engineers have begun applying what they have learned from the Volt's real-world use to lower costs on the next generation. Because the model has been on...
End of the Avalanche - 02/26/2013
The Chevrolet Avalanche launched in 2001 as a 2002 model vehicle. Sales of the Avalanche peaked in 2003 at 93,482 units. Dealers say that the loyal Avalanche ownership base is eager to purchase the truck's final model year version. Production of the 2013...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...
Paint-less Dent Repair - 04/12/2013
The paint-less dent repair process involves removing dents from vehicles without painting. Special tools are used to remove shallow dents without drilling holes in the body. The process eliminates the need to fill, paint, or replace the panel. Paint-less...
Isuzu Ascender - 04/12/2013
... with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary equipment to program the door switch module. Therefore, when necessary some Isuzu service...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac...
2013 Camaro5 Fest - 09/04/2013
The 2013 Camaro5 Fest took place on August 1-3, 2013, in Indianapolis, IN. Owners of 2010-2013 Camaro vehicles that attended received a coupon for the installation of a Camaro specific Chevrolet Performance Part or Accessory that was identified in the...
The LTG - 10/01/2013
... and research technical literature, obtain and return special or essential tools, repair variation/vehicle age as well as an allowance for personal time.Disagree with the labour time allowance for a particular operation? GM provides dealers with the opportunity...
... the audit, he wrote again saying that he had been unable to replace his warranty clerk and his new bookkeeper was trying to submit the claims, and would the manufacturer send the list of claims wanted for the audit, so he could get them together and...
Special Coverage 10127 - 10/13/2010
Catalytic Converter Warranty Extension: The owners of approximately 40,000 Cadillac SRX and STS vehicles may comment on the illumination of the check engine light, a lack of engine power or an underbody rattle noise. The concerns may be caused by the...
Noncompliance Special Coverage 10407 - 12/24/2010
... center seat position in the trucks is not accessible as required by the Federal Standard for Motor Vehicle Safety. Customers will receive an owner manual supplement in the mail describing the use of the child restraint using a top tether in the center...
Process Review: Recall 10038 - 12/24/2010
... unless the V2276 Pedal Modification has been completed and the customer returns and requests a new pedal. Claims where the pedal has been replaced on the first visit often reject. Also, not completing the floor modification presents a serious safety...
Bulk Part Pricing - 10/14/2011
Dealers that use bulk parts for vehicle repairs should charge out the applicable bulk part number on the transaction. The quantity used should be entered with the smaller quantity measurement (quarts, ounces, feet). GWM will calculate the smaller quantity...
Rust Happens - 08/09/2011
... us live in that kind of environment. Body sheet metal panels are covered against rust during the vehicle bumper-to-bumper warranty period. Rusted through sheet metal panels are covered for 6 years or 100,000 miles. Cadillac, Buick, and Hummer coverage...
Empowerment Options - 08/09/2011
... 4: Dealer's may reimburse the customer up to $1,000 in certain unique situations for a vehicle payment using operation Z7091. Submit as a ZREG transaction with the exact dollar value of the monthly payment in the customer reimbursement net item field.Other...
The Volt - 08/09/2011
... Chevrolet Volt to 5,000 a month as the automaker looks to take the lead from Nissan in electrical vehicle sales. Nissan has sold 3,875 units of the Leaf in the U.S compared to GM's 2,745 Volt sales through June. At current production levels, both models...
Coolant Leak - 08/09/2011
... area of certain 2011-2012 Chevrolet Silverado HD 2500-3500 and 2011-2012 GMC Sierra HD 2500-3500 vehicles equipped with a 6.6L Duramax Diesel Engine. The condition may be caused from a coolant surge tank hose, cap or tank leak or could be residual from...
Warranty Parts Center - 06/08/2011
... clearly marked/circled/ identified with a marking pen. Whenever possible, the packaging from the new/ replacement component should be used to return the failed part. Utilize bubble wrap to protect fragile parts from damage during shipping. The hard copy...
GWM & IVH Shutdown - 01/19/2012
... at 9:00pm EST in preparation for an upcoming system deployment and system enhancements.Investigate Vehicle History will also be unavailable on Saturday, February 4, from 8:00am to 8:00pm EST and Wednesday, February 8, from 6:00pm through Sunday, February...
GMPP - 02/07/2012
... resources including the current GMPP Administration Guide, the CARES Online Job Aid, the GMPP Used Vehicle Inspection Form, and plan pricing guides. Utilize CARES online to obtain repair/service coverage confirmation- www.gmppcares.com. CARES will...
Transmission Flush - 02/07/2012
... 10 years or 150,000 miles. Consumers should still have the transmission service performed on those vehicles where it is required as stated in the owner's manual. ...
The Rookie Corner - 11/17/2011
... a given repair. The LTG within SI can provide a list of the labour operations, with times, for GM vehicles of any make and model for the last ten model years. The specific labour operation you are looking for can be found by either clicking on the category...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
The Rookie Corner - 12/15/2011
Don't Forget the Flow Rate, Temperature, and Cycle NumberEven new warranty administrators know that they must have a transmission flow code to get a major transmission repair or replacement paid. What many don't realize is that more than just the...
GMPP Tax Update for Indiana Dealers - 02/26/2013
Dealers must no longer charge sales tax on the sale of a vehicle service contract. The tax is now applicable on the parts that are charged to complete repairs. The Indiana Department of Revenue announced the change on January 8, 2013. The change...
Next-Gen Volt - 02/26/2013
GM anticipates that the next generation of electric vehicles and plug-ins will be even better. GM engineers have begun applying what they have learned from the Volt's real-world use to lower costs on the next generation. Because the model has been on...
End of the Avalanche - 02/26/2013
The Chevrolet Avalanche launched in 2001 as a 2002 model vehicle. Sales of the Avalanche peaked in 2003 at 93,482 units. Dealers say that the loyal Avalanche ownership base is eager to purchase the truck's final model year version. Production of the 2013...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...
Paint-less Dent Repair - 04/12/2013
The paint-less dent repair process involves removing dents from vehicles without painting. Special tools are used to remove shallow dents without drilling holes in the body. The process eliminates the need to fill, paint, or replace the panel. Paint-less...
Isuzu Ascender - 04/12/2013
... with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary equipment to program the door switch module. Therefore, when necessary some Isuzu service...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac...
2013 Camaro5 Fest - 09/04/2013
The 2013 Camaro5 Fest took place on August 1-3, 2013, in Indianapolis, IN. Owners of 2010-2013 Camaro vehicles that attended received a coupon for the installation of a Camaro specific Chevrolet Performance Part or Accessory that was identified in the...
The LTG - 10/01/2013
... and research technical literature, obtain and return special or essential tools, repair variation/vehicle age as well as an allowance for personal time.Disagree with the labour time allowance for a particular operation? GM provides dealers with the opportunity...
Option C Enrollment - 10/01/2013
... that are in the third year of enrollment in Option C will soon have the opportunity to either renew their agreement in the program or cancel it and move to Option A. Eligible dealers that are currently enrolled in Option A will also have the opportunity...
2014 Equinox and Terrain - 10/01/2013
... (2014) where the panel was eliminated. Installation of the floor filler panel on a 2014 model year vehicle would be at the customer's expense. ...
Difficult to Resolve Tire/Wheel Vibration Concerns - 10/01/2013
... trucks may comment on a vibration that is felt in the steering wheel, seat or floorboard of the vehicle. Bulletin 13-03-10-002 addresses early unsuccessful repair attempts and the repairs required beyond balancing. The tire/wheel assembly may be out...
Return and Repair Program - 06/19/2013
... GM has instituted a Return and Repair Program on 13 different remanufactured components on select vehicles. The R&R Program form is included with Global Message G_0000167345, dated 6/2013. The specific part numbers associated with the program are...
Powertrain Warranty Coverage - 06/19/2013
... components are no longer included in the extended powertrain warranty coverage (2010-2014MY vehicles): throttle body, PCM, starter, in tank fuel pump (gas), fuel injectors (gas), fuel rail (gas), clutch and pressure plate, TCM and wheel bearings.&nb...
2014 Sierra Denali - 07/03/2013
The relaunched Denali is scheduled to arrive at dealerships this fall. It will have a new 6.2L V8 engine that produces 420 hp and 450 lb-ft of torque. The Denali will also have more power than any other light duty pickup truck, with the ability to tow...
Distracted Driving - 06/06/2012
... and cover only factory installed equipment, not the cell phone. NHTSA is limited to regulating vehicle equipment, not mobile devices brought in by vehicle occupants. ...
Maintenance Coupon Reminder - 04/13/2012
About a year ago the GM Card RouteOne Program was announced. New GM Card RouteOne customers received two maintenance certificates, and each included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating...
Authorizations and Approvals - 05/02/2012
... at the time of repair and/or when an empowerment decision is made. For example, if a customer's vehicle is beyond warranty and the service manager offers a policy decision, the manager must at that point document their approval with the appropriate authorization;...
Steering Gear Replacements - 05/02/2012
... replacement of the gear. Technicians should always review applicable bulletins when performing the vehicle diagnosis. ...
Transmission Overhaul - 05/02/2012
Customers of certain 2008 Buick Enclave, 2007 GMC Acadia, and 2007 Pontiac G6 vehicles equipped with a 6T70/6T75 automatic transmission built prior to June 15, 2007, may have concerns with a binding condition on a 3-4 shift or 4-3 shift. The condition...
Phone Pics - 10/08/2012
Applications such as ClearMechanic allow technicians to snap photos or video of vehicle concerns and upload them to the dealership's website. The customer can go to the dealership website, enter their job card number and see digital evidence of the problem....
Hybrid Two-Mode High Voltage Battery - 10/08/2012
... that the proper diagnosis has been performed and, if necessary, make arrangements for ordering a new unit. Only return the old unit to the WPC if requested for return. In order to receive core credit, the battery assembly must be returned using the Heavy...
Option C Enrollment - 11/05/2012
... that are in the third year of enrollment in Option C will soon have the opportunity to either renew their agreement in the program or cancel it and move to Option A. Dealers that are currently enrolled in Option A will also have the opportunity to enroll...
Service Retention - 08/30/2012
... plan are likely to continue servicing at the dealership after expiration. Approximately 1 in 4 US vehicle owners have a dealer/OEM prepaid or free maintenance plan. 62% of those with service plans that are used for all maintenance services are likely...
UPS Shipping Labels - 12/18/2012
... pop-up window will appear. Once the link for shipping parts less than 150 pounds is selected, a new UPS Service Terms and Conditions screen will appear. This screen will only appear one time and only with parts that weigh less than 150 pounds. Select...
Re: Get them to document - 12/27/2007
... warranty claims dept. Some articles for your reference listed in the 2007 Profit and Protection Newsletters may assist with any concerns you may have: November, front page, written documentation-August, page 3, warranty and the technician-July, page...
Sherry - 12/11/2007
... pay the tech. and one for the admin? If not where do I input the .2 admin allowance? Thanks, I'm new in this position....
Forum - 11/12/2007
... however they were paying the claim with that failure code previously. Has something changed? I am new to submitting warranty. Please help. Thanks. ...
Wheel - 11/09/2007
... it has a S2. Does that mean that I get .2 and 20$ extra? Sorry to ask, but I am still a little new. I would appreciate any suggestions!...
Accelerator Position Sensor - 12/04/2007
Could you please provide more information? Type of vehicle/model year & part number. Thanks. Kristen
VISS - 09/19/2007
all vehicles are "vissed" why take a chance on lost revenue or csi. we cut copy and paste the vin from R&R right into the viss field and bada boom bada bing!!!
CBG CPO Warranty Coverge - 04/13/2022
... and seat back covers, and glass. The warranty obviously does not cover reconditioning work due to vehicle damage or normal wear and tear. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available...
Forum - 09/19/2007
P&P Article 1.4.13(f) page 17: "Vehicles utilized for customer rentals are to be current or within the past two model years old." Article 1.4.13 contains a great deal of helpful information regarding the Courtesy Transportation program.
Confirm Powertrain Coverage - 07/21/2023
... for years most likely feel they have a good handle on what is and what isn't covered while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage is an...
... that are in the third year of enrollment in Option C will soon have the opportunity to either renew their agreement in the program or cancel it and move to Option A. Eligible dealers that are currently enrolled in Option A will also have the opportunity...
2014 Equinox and Terrain - 10/01/2013
... (2014) where the panel was eliminated. Installation of the floor filler panel on a 2014 model year vehicle would be at the customer's expense. ...
Difficult to Resolve Tire/Wheel Vibration Concerns - 10/01/2013
... trucks may comment on a vibration that is felt in the steering wheel, seat or floorboard of the vehicle. Bulletin 13-03-10-002 addresses early unsuccessful repair attempts and the repairs required beyond balancing. The tire/wheel assembly may be out...
Return and Repair Program - 06/19/2013
... GM has instituted a Return and Repair Program on 13 different remanufactured components on select vehicles. The R&R Program form is included with Global Message G_0000167345, dated 6/2013. The specific part numbers associated with the program are...
Powertrain Warranty Coverage - 06/19/2013
... components are no longer included in the extended powertrain warranty coverage (2010-2014MY vehicles): throttle body, PCM, starter, in tank fuel pump (gas), fuel injectors (gas), fuel rail (gas), clutch and pressure plate, TCM and wheel bearings.&nb...
2014 Sierra Denali - 07/03/2013
The relaunched Denali is scheduled to arrive at dealerships this fall. It will have a new 6.2L V8 engine that produces 420 hp and 450 lb-ft of torque. The Denali will also have more power than any other light duty pickup truck, with the ability to tow...
Distracted Driving - 06/06/2012
... and cover only factory installed equipment, not the cell phone. NHTSA is limited to regulating vehicle equipment, not mobile devices brought in by vehicle occupants. ...
Maintenance Coupon Reminder - 04/13/2012
About a year ago the GM Card RouteOne Program was announced. New GM Card RouteOne customers received two maintenance certificates, and each included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating...
Authorizations and Approvals - 05/02/2012
... at the time of repair and/or when an empowerment decision is made. For example, if a customer's vehicle is beyond warranty and the service manager offers a policy decision, the manager must at that point document their approval with the appropriate authorization;...
Steering Gear Replacements - 05/02/2012
... replacement of the gear. Technicians should always review applicable bulletins when performing the vehicle diagnosis. ...
Transmission Overhaul - 05/02/2012
Customers of certain 2008 Buick Enclave, 2007 GMC Acadia, and 2007 Pontiac G6 vehicles equipped with a 6T70/6T75 automatic transmission built prior to June 15, 2007, may have concerns with a binding condition on a 3-4 shift or 4-3 shift. The condition...
Phone Pics - 10/08/2012
Applications such as ClearMechanic allow technicians to snap photos or video of vehicle concerns and upload them to the dealership's website. The customer can go to the dealership website, enter their job card number and see digital evidence of the problem....
Hybrid Two-Mode High Voltage Battery - 10/08/2012
... that the proper diagnosis has been performed and, if necessary, make arrangements for ordering a new unit. Only return the old unit to the WPC if requested for return. In order to receive core credit, the battery assembly must be returned using the Heavy...
Option C Enrollment - 11/05/2012
... that are in the third year of enrollment in Option C will soon have the opportunity to either renew their agreement in the program or cancel it and move to Option A. Dealers that are currently enrolled in Option A will also have the opportunity to enroll...
Service Retention - 08/30/2012
... plan are likely to continue servicing at the dealership after expiration. Approximately 1 in 4 US vehicle owners have a dealer/OEM prepaid or free maintenance plan. 62% of those with service plans that are used for all maintenance services are likely...
UPS Shipping Labels - 12/18/2012
... pop-up window will appear. Once the link for shipping parts less than 150 pounds is selected, a new UPS Service Terms and Conditions screen will appear. This screen will only appear one time and only with parts that weigh less than 150 pounds. Select...
Re: Get them to document - 12/27/2007
... warranty claims dept. Some articles for your reference listed in the 2007 Profit and Protection Newsletters may assist with any concerns you may have: November, front page, written documentation-August, page 3, warranty and the technician-July, page...
Sherry - 12/11/2007
... pay the tech. and one for the admin? If not where do I input the .2 admin allowance? Thanks, I'm new in this position....
Forum - 11/12/2007
... however they were paying the claim with that failure code previously. Has something changed? I am new to submitting warranty. Please help. Thanks. ...
Wheel - 11/09/2007
... it has a S2. Does that mean that I get .2 and 20$ extra? Sorry to ask, but I am still a little new. I would appreciate any suggestions!...
Accelerator Position Sensor - 12/04/2007
Could you please provide more information? Type of vehicle/model year & part number. Thanks. Kristen
VISS - 09/19/2007
all vehicles are "vissed" why take a chance on lost revenue or csi. we cut copy and paste the vin from R&R right into the viss field and bada boom bada bing!!!
CBG CPO Warranty Coverge - 04/13/2022
... and seat back covers, and glass. The warranty obviously does not cover reconditioning work due to vehicle damage or normal wear and tear. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available...
Forum - 09/19/2007
P&P Article 1.4.13(f) page 17: "Vehicles utilized for customer rentals are to be current or within the past two model years old." Article 1.4.13 contains a great deal of helpful information regarding the Courtesy Transportation program.
Confirm Powertrain Coverage - 07/21/2023
... for years most likely feel they have a good handle on what is and what isn't covered while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage is an...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
... locations, can be found in Service Information? Here's how you can find those diagrams for any vehicle Once logged into GlobalConnect, select the Service Information link. Enter the VIN or select the year, make, and model of the vehicle in question....
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
All Certified Pre Owned Chevrolet, Buick and GMC vehicles come standard with a two year, 24,000 mile complimentary maintenance plan. Program features included are Oil and oil filter change based on Oil Life Monitor indicating time to change oil, or an...
Add On Repairs - 06/13/2023
... discovers a defect not noted on the job card during the course of diagnosing or repairing the vehicle for the concern they did mention. These two examples are the most common add on repair situations but as a general rule - any repair added to the job...
Missed Revenue - Administrative Allowance - 08/28/2018
... will debit the previous transaction internally and the service agent will be reimbursed the new dollar amount for the transaction. Also, packaging costs for things like boxes, tape or other shipping materials when applicable, may be reimbursed in the...
Warranty Briefs: Air Conditioning - 12/08/2017
... amount of R-1234yf used, subtract the amount recovered from the amount charged as listed on the Vehicle Data summary For example: 0.600 kg charged - 0.350 kg recovered = 0.250 kg used Multiply by 1000 to convert to grams = 250 grams. 250 grams / 10 = In...
Panel Repairs - 05/25/2016
Warranty repairs to a panel on a vehicle aren't seen very often. Typically, a panel in need of repair is due to the fact that it was damaged which isn't something normally covered under warranty. A damaged panel on a vehicle noted at the time of delivery...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... of these brand programs offer continuous coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing the coverage that best suits their needs either Silver or Platinum, as well as the deductible and...
What Would You Do? 02/08 - 02/25/2008
... engine over-the-counter and installed it himself. A short time later the customer brought the vehicle back to the dealership with the concern of oil in the coolant, causing the engine to overheat and fail. After a factory trained technician spent an...
Re: Key Fobs - 02/14/2008
[quote] GMNL16773: New one for me. During the PDI our tech found that both key fobs are missing. How would I begin to claim this. I know that this is a basic question for most. Thanks in advance for any suggestions! [/quote] You have to fill it out...
STEERING SHAFTS 02/08 - 02/14/2008
WITH THE (ON-GOING) CONCERN WITH THE GM STEERING SHAFTS -- I HAVE BEEN TOLD: IF A VEHICLE IS OUT OF 3/36 & INTO GMPP EXTENDED WARRANTY - IF A CUSTOMER COMES IN WITH STEERING SHAFT CONCERN ... WE CAN BILL THE CUSTOMERS DEDUCT TO GM ?? IF SO - HOW DO WE...
Re: GLAZED BRAKES WITH BRAKE DUST - 01/31/2008
KEN - I FOUND #00-05-22-002J (NOT-0025) IS THIS THE CORRECT ONE..... I READ WHAT I COULD FIND, BUT THIS IS NOT A STOCK VEHICLE... THANKS SO MUCH FOR "ALL" YOU ASSISTANCE
FUEL - 03/06/2008
... BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
FUEL COMPOSITION - 03/03/2008
... BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
TRANSPORTATION CLAIMS - 02/29/2008
I AM NEW AT PROCESSING TRANSPORTATION CLAIMS AND AM NOT SURE HOW TO DO THEM ON THE SYSTEM. CAN SOMEONE PLEASE HELP ME. CYNDI
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: REPLACEMENT WHEELS - 05/23/2008
... just loves when I tell them these things. Time to put on the body armor and give parts the good news!! ...
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
GMVIS Changes - 05/29/2008
Anyone else noticed the new fields showing in GMVIS? There is now a Check History section located under the Claim History section on the Summary page. And if you go into the Claim History page it now also shows auth code and person, and also line total...
Roadside Assistance - 04/25/2008
Bulletin: 07-00-89-037 For 2007 and future vehicles, Roadside Assistance is available for warranty repairs within the bumper to bumper and 5 year/100,000 mile powertrain coverage.
California Select Component Coverage - 07/07/2008
... 8 of vin: 3G204747. On the vis it states it has: 84/70000 California Select Component coverage. New one for me to see. It's out of it's base California emissions. Svc Writer wants to know if the oxygen sensor would be covered under the select component...
Exterior Roof Panel - 06/06/2008
2006 Corvette -- Another dealership performed recall #05112 , the vehicle is now at our dealership with a concern of: exterior roof separating on drivers side--we found the panel separating again .... my question ? do we submit as a Claim-B or again under...
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
... asm for claim submission. GM claims processing manual, section IV, "H" labor op: Claims involving vehicles that are older than 10 model years must contain Labor Operations selected from the current minus one year GM Labor Time Guide. For example, during...
Re: Taking a Poll - 06/16/2008
... [/quote] I completely agree with you about the book, it is my warranty "bible"! I like the newsletters, too. ...
ACDelco Part Failure - 08/28/2008
Hi, I have an alternator which has failed within 10 days of being installed. It was a non-GM vehicle. It was replaced by a non_GM dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with...
GMC Sierras - 08/29/2008
Hi, I was wondering if anyone knew how to tell if a vehicle is a Sierra Classic or just a regular Sierra. Thanks.
... locations, can be found in Service Information? Here's how you can find those diagrams for any vehicle Once logged into GlobalConnect, select the Service Information link. Enter the VIN or select the year, make, and model of the vehicle in question....
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
All Certified Pre Owned Chevrolet, Buick and GMC vehicles come standard with a two year, 24,000 mile complimentary maintenance plan. Program features included are Oil and oil filter change based on Oil Life Monitor indicating time to change oil, or an...
Add On Repairs - 06/13/2023
... discovers a defect not noted on the job card during the course of diagnosing or repairing the vehicle for the concern they did mention. These two examples are the most common add on repair situations but as a general rule - any repair added to the job...
Missed Revenue - Administrative Allowance - 08/28/2018
... will debit the previous transaction internally and the service agent will be reimbursed the new dollar amount for the transaction. Also, packaging costs for things like boxes, tape or other shipping materials when applicable, may be reimbursed in the...
Warranty Briefs: Air Conditioning - 12/08/2017
... amount of R-1234yf used, subtract the amount recovered from the amount charged as listed on the Vehicle Data summary For example: 0.600 kg charged - 0.350 kg recovered = 0.250 kg used Multiply by 1000 to convert to grams = 250 grams. 250 grams / 10 = In...
Panel Repairs - 05/25/2016
Warranty repairs to a panel on a vehicle aren't seen very often. Typically, a panel in need of repair is due to the fact that it was damaged which isn't something normally covered under warranty. A damaged panel on a vehicle noted at the time of delivery...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... of these brand programs offer continuous coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing the coverage that best suits their needs either Silver or Platinum, as well as the deductible and...
What Would You Do? 02/08 - 02/25/2008
... engine over-the-counter and installed it himself. A short time later the customer brought the vehicle back to the dealership with the concern of oil in the coolant, causing the engine to overheat and fail. After a factory trained technician spent an...
Re: Key Fobs - 02/14/2008
[quote] GMNL16773: New one for me. During the PDI our tech found that both key fobs are missing. How would I begin to claim this. I know that this is a basic question for most. Thanks in advance for any suggestions! [/quote] You have to fill it out...
STEERING SHAFTS 02/08 - 02/14/2008
WITH THE (ON-GOING) CONCERN WITH THE GM STEERING SHAFTS -- I HAVE BEEN TOLD: IF A VEHICLE IS OUT OF 3/36 & INTO GMPP EXTENDED WARRANTY - IF A CUSTOMER COMES IN WITH STEERING SHAFT CONCERN ... WE CAN BILL THE CUSTOMERS DEDUCT TO GM ?? IF SO - HOW DO WE...
Re: GLAZED BRAKES WITH BRAKE DUST - 01/31/2008
KEN - I FOUND #00-05-22-002J (NOT-0025) IS THIS THE CORRECT ONE..... I READ WHAT I COULD FIND, BUT THIS IS NOT A STOCK VEHICLE... THANKS SO MUCH FOR "ALL" YOU ASSISTANCE
FUEL - 03/06/2008
... BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
FUEL COMPOSITION - 03/03/2008
... BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
TRANSPORTATION CLAIMS - 02/29/2008
I AM NEW AT PROCESSING TRANSPORTATION CLAIMS AND AM NOT SURE HOW TO DO THEM ON THE SYSTEM. CAN SOMEONE PLEASE HELP ME. CYNDI
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: REPLACEMENT WHEELS - 05/23/2008
... just loves when I tell them these things. Time to put on the body armor and give parts the good news!! ...
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
GMVIS Changes - 05/29/2008
Anyone else noticed the new fields showing in GMVIS? There is now a Check History section located under the Claim History section on the Summary page. And if you go into the Claim History page it now also shows auth code and person, and also line total...
Roadside Assistance - 04/25/2008
Bulletin: 07-00-89-037 For 2007 and future vehicles, Roadside Assistance is available for warranty repairs within the bumper to bumper and 5 year/100,000 mile powertrain coverage.
California Select Component Coverage - 07/07/2008
... 8 of vin: 3G204747. On the vis it states it has: 84/70000 California Select Component coverage. New one for me to see. It's out of it's base California emissions. Svc Writer wants to know if the oxygen sensor would be covered under the select component...
Exterior Roof Panel - 06/06/2008
2006 Corvette -- Another dealership performed recall #05112 , the vehicle is now at our dealership with a concern of: exterior roof separating on drivers side--we found the panel separating again .... my question ? do we submit as a Claim-B or again under...
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
... asm for claim submission. GM claims processing manual, section IV, "H" labor op: Claims involving vehicles that are older than 10 model years must contain Labor Operations selected from the current minus one year GM Labor Time Guide. For example, during...
Re: Taking a Poll - 06/16/2008
... [/quote] I completely agree with you about the book, it is my warranty "bible"! I like the newsletters, too. ...
ACDelco Part Failure - 08/28/2008
Hi, I have an alternator which has failed within 10 days of being installed. It was a non-GM vehicle. It was replaced by a non_GM dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with...
GMC Sierras - 08/29/2008
Hi, I was wondering if anyone knew how to tell if a vehicle is a Sierra Classic or just a regular Sierra. Thanks.
PARTS REPLACEMENT - 09/03/2008
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks
Re: GMC Sierras - 08/29/2008
Reference Bulletin # 08-00-89-009 (March 2008) "VIN identification of Classic (GMT800) pickup vs. New Style (GMT900) pickup trucks for 2007 model year:
Re: GLOBAL WARRANTY - 08/21/2008
... leave the first three month of next year. Would hate to expect someone else to fill in on the new system. ...
Re: Increase in shuttle allowance - 08/25/2008
Ref. number: Service / Service / Warranty / Warranty / G_0000010512 it is in todays new messages:)
Re: Claim Lost in the Black Hole???? - 08/14/2008
... I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some computer foul up on the original entry and if you're just resubmitting the same thing again??? Like...
Re: Labor Op Help Needed - 08/13/2008
... to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill our New Car Department....
Re: Labor Op Help Needed - 08/13/2008
[quote] Radley Chevrolet Gals: ... We bill our New Car Department. [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way...
Repeat Repairs - 08/22/2008
... On 2-5-08 we replaced a fuel pump module on a 07 Chevy Uplander because of low fuel pressure the vehicle had 26,301 miles. On 8-20-08 it came back in for the same problem. We replaced the module agian. The repair was made over 6 months and 6,000 miles...
Re: OBD 2 FAIL CODES - 08/08/2008
Reference J&L warranty news for june 08,page 2 also bulltin 06-08-47-001D
Re: RENTAL AND COURTESY TRANSPORTATION ON SAME RO? - 08/07/2008
F.Y.I. I HAVE HAD THEM GET PAID --- EXAMPLE OF MY COMMENTS HAVE BEEN..... 7/8/08 8:15AM COURTESY RIDE HOME, VEHICLE DOWN, CUSTOMER PUT IN RENTAL 7/8/08 3:30PM FOR 2 DAYS ---- & H-ROUTE GOOD LUCK
Re: AUTHORIZATIONS - 07/31/2008
... gotten fed up like the rest of you. I have worked it out with my comptroller and owner that any new hires in the service department are mine to train in regards to paperwork. I have pages pulled from both J&L and the P&P that detail documentation requirements....
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
Our techs have been following Bulletin #02-06-04-037D to replace the EVAP canister vent valve assembly with the new design. The bulletin gives part numbers and prices for the solenoid kit, clamps, hose, and straps. My parts guy says that it does not give...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... to charge, (cost + 40%). for the vent valve, the assumption is made the price will vary due to the vehicle year and model. The part number column includes the number per pack, or roll, etc. so in cases of the tie straps, five are allowed for the bulletin,...
Re: WARRANTY QUIZ - 07/09/2008
There was an error in the 2008 P&P and with bulletin #07-00-89-037 -- The correct rate is $42 .. it will be corrected in the next edition of the P&P & bulletin (refer to the J&L June Newsletter on the bottom of page 2)
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... had performed a DuraStop Brake installation. • Durastop Brake Products are not to be used for new vehicle warranty. 2008 GM Service Policies and Procedures Manual 51 of...
COMBACK ON "KEY" - LABOR OP ?? - 07/14/2008
HAVE A 2006 MALIBU - VIN #1G1ZT51836F170108 WE PREVIOUSLY CUT NEW KEYS, REPLACED TRANSMITTERS & THEFT MODULE...... ONE KEY WOULD NOT PROGRAM TO THEFT DETERRENT MODULE - IS THERE A CODE FOR "KEYS" OTHER THAN THE TRANSPORTATION CLAIM "KEY OP" ????
Re: Tire Claim - 07/15/2008
... have been apparent. The technician did not find any suspension problems and had determined the vehicle was not aligned correctly straight from the factory to have had such drastic wear on all 4 tires. The fronts had inside wear causing metal to show...
Re: DUAL HEADREST DVD - 12/12/2008
(quote)You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number (/quote) Thanks for this tip! Our Parts mgr is new & didn't know where to look!
Fuel Question - 12/24/2008
We had a vehicle towed in that stalled while driving & would not restart. The technician determined that the fuel tank was empty and the fuel level sensor caused the fuel gauge to be incorrect. He added $10 worth of fuel and the service manager says...
GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... #03-06-04-030F BULLETIN USING LABOR OP#J5645.... CLAIM REJECTED FOR LABOR OP DOES NOT APPLY TO VEHICLE .. (CONFUSED HOW TO CORRECT FOR CLAIM TO PAY)...
Re: RADIO B CLAIM - 10/28/2008
[quote] Christalyn: If you put them in as a B claim do you use a new radio part no. with no cost for the failed part? [/quote] Should get it as an exchange from ESC (parts needs to let them know its a claim type B when they order it)-then run just like...
Top Rejected Labor Operation Feedback Requested! - 11/11/2008
Each month the Warranty News contains an article that pertains to the month's top rejected labor operation. Here is an opportunity to share your experiences and provide feedback... What is your top rejected labor operation and/or which labor operation...
Re: Body Leak Testing - 09/18/2008
No, the customer states that water comes in around the sun visor area, but even with pressurized spray on the vehicle did not duplicate any leaks. Customer experiences leaking when going through car washes, so it may be that our water pressure isn't...
PARTS REPLACEMENT - 09/16/2008
How do you handle a parts replacement when the vehicle is still under warranty. Hate to have to use Auth B all the time. Thanks.
Re: Transportation claims - 10/07/2008
These claims are not fun! The lady in the new car dept. is nice, but what a pain these are! We were advised by GM to fix the body damage on the car, then submit claim for repairs. We use the WINS system here, and for whatever reason, everytime I would...
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks
Re: GMC Sierras - 08/29/2008
Reference Bulletin # 08-00-89-009 (March 2008) "VIN identification of Classic (GMT800) pickup vs. New Style (GMT900) pickup trucks for 2007 model year:
Re: GLOBAL WARRANTY - 08/21/2008
... leave the first three month of next year. Would hate to expect someone else to fill in on the new system. ...
Re: Increase in shuttle allowance - 08/25/2008
Ref. number: Service / Service / Warranty / Warranty / G_0000010512 it is in todays new messages:)
Re: Claim Lost in the Black Hole???? - 08/14/2008
... I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some computer foul up on the original entry and if you're just resubmitting the same thing again??? Like...
Re: Labor Op Help Needed - 08/13/2008
... to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill our New Car Department....
Re: Labor Op Help Needed - 08/13/2008
[quote] Radley Chevrolet Gals: ... We bill our New Car Department. [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way...
Repeat Repairs - 08/22/2008
... On 2-5-08 we replaced a fuel pump module on a 07 Chevy Uplander because of low fuel pressure the vehicle had 26,301 miles. On 8-20-08 it came back in for the same problem. We replaced the module agian. The repair was made over 6 months and 6,000 miles...
Re: OBD 2 FAIL CODES - 08/08/2008
Reference J&L warranty news for june 08,page 2 also bulltin 06-08-47-001D
Re: RENTAL AND COURTESY TRANSPORTATION ON SAME RO? - 08/07/2008
F.Y.I. I HAVE HAD THEM GET PAID --- EXAMPLE OF MY COMMENTS HAVE BEEN..... 7/8/08 8:15AM COURTESY RIDE HOME, VEHICLE DOWN, CUSTOMER PUT IN RENTAL 7/8/08 3:30PM FOR 2 DAYS ---- & H-ROUTE GOOD LUCK
Re: AUTHORIZATIONS - 07/31/2008
... gotten fed up like the rest of you. I have worked it out with my comptroller and owner that any new hires in the service department are mine to train in regards to paperwork. I have pages pulled from both J&L and the P&P that detail documentation requirements....
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
Our techs have been following Bulletin #02-06-04-037D to replace the EVAP canister vent valve assembly with the new design. The bulletin gives part numbers and prices for the solenoid kit, clamps, hose, and straps. My parts guy says that it does not give...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... to charge, (cost + 40%). for the vent valve, the assumption is made the price will vary due to the vehicle year and model. The part number column includes the number per pack, or roll, etc. so in cases of the tie straps, five are allowed for the bulletin,...
Re: WARRANTY QUIZ - 07/09/2008
There was an error in the 2008 P&P and with bulletin #07-00-89-037 -- The correct rate is $42 .. it will be corrected in the next edition of the P&P & bulletin (refer to the J&L June Newsletter on the bottom of page 2)
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... had performed a DuraStop Brake installation. • Durastop Brake Products are not to be used for new vehicle warranty. 2008 GM Service Policies and Procedures Manual 51 of...
COMBACK ON "KEY" - LABOR OP ?? - 07/14/2008
HAVE A 2006 MALIBU - VIN #1G1ZT51836F170108 WE PREVIOUSLY CUT NEW KEYS, REPLACED TRANSMITTERS & THEFT MODULE...... ONE KEY WOULD NOT PROGRAM TO THEFT DETERRENT MODULE - IS THERE A CODE FOR "KEYS" OTHER THAN THE TRANSPORTATION CLAIM "KEY OP" ????
Re: Tire Claim - 07/15/2008
... have been apparent. The technician did not find any suspension problems and had determined the vehicle was not aligned correctly straight from the factory to have had such drastic wear on all 4 tires. The fronts had inside wear causing metal to show...
Re: DUAL HEADREST DVD - 12/12/2008
(quote)You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number (/quote) Thanks for this tip! Our Parts mgr is new & didn't know where to look!
Fuel Question - 12/24/2008
We had a vehicle towed in that stalled while driving & would not restart. The technician determined that the fuel tank was empty and the fuel level sensor caused the fuel gauge to be incorrect. He added $10 worth of fuel and the service manager says...
GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... #03-06-04-030F BULLETIN USING LABOR OP#J5645.... CLAIM REJECTED FOR LABOR OP DOES NOT APPLY TO VEHICLE .. (CONFUSED HOW TO CORRECT FOR CLAIM TO PAY)...
Re: RADIO B CLAIM - 10/28/2008
[quote] Christalyn: If you put them in as a B claim do you use a new radio part no. with no cost for the failed part? [/quote] Should get it as an exchange from ESC (parts needs to let them know its a claim type B when they order it)-then run just like...
Top Rejected Labor Operation Feedback Requested! - 11/11/2008
Each month the Warranty News contains an article that pertains to the month's top rejected labor operation. Here is an opportunity to share your experiences and provide feedback... What is your top rejected labor operation and/or which labor operation...
Re: Body Leak Testing - 09/18/2008
No, the customer states that water comes in around the sun visor area, but even with pressurized spray on the vehicle did not duplicate any leaks. Customer experiences leaking when going through car washes, so it may be that our water pressure isn't...
PARTS REPLACEMENT - 09/16/2008
How do you handle a parts replacement when the vehicle is still under warranty. Hate to have to use Auth B all the time. Thanks.
Re: Transportation claims - 10/07/2008
These claims are not fun! The lady in the new car dept. is nice, but what a pain these are! We were advised by GM to fix the body damage on the car, then submit claim for repairs. We use the WINS system here, and for whatever reason, everytime I would...
Transportation claims - 09/30/2008
... one before to this extent. We do have all the damage codes already, to that is out of the way. Vehicle sustained damage to front, rear, grill, trailer hitch and wiring, side panels. Thanks in advance! ...
Re: Transportation claims - 10/01/2008
... DBC and talk to them.in this case might be able to put under one op code which would be nice as vehicle is going back to GM.do you have in house body shop or have to sublet out.might be able to cover under sublet for total repair without having to break...
Re: MISSING REMOTES TRANSPORTATION ISSUE - 09/23/2008
... within the time limits. If you're out of the time limit for reporting damage, we usually bill the new car dept for it. Hope this helps....
Re: Transportation claims - 10/08/2008
[quote] Shannon: I cannot do a case add credit per Shelly Shannon at the DBC new car department, nor can I 'h'route it either. Very frustrating if you have one of these claims! [/quote] I stand corrected!! For some reason I thought they could. T-claims...
ANY KIA PEOPLE OUT THERE - 10/08/2008
IF WE FIND A WARRANTY ITEM ON THE PDI, DO WE NEED TO OPEN A NEW RO OR CAN WE ADD IT TO THE PDI TICKET. BTW I'M ALSO A JEEP AND HYUNDAI DEALER IF ANYONE EVER NEEDS HELP WITH THOSE LINES.
Re: GMPP AND TAXES - 10/22/2008
[quote] Ken: In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008. [/quote] Article reference: GM Messenger Document #: VSS20081523
What Would You Do? 10/08 - 10/14/2008
A vehicle is in the service department for a transmission related concern. After diagnosing the customer concern, the technician determines that the transmission must be reconditioned. The repair is covered by a factory supplied service contract administered...
Re: Ring My Bell - 10/13/2008
VERY funny! We had a customer who came in for a noise complaint. She was adamant that we find this noise on her NEW car! Seems she kept hearing a whoosh/scrape/thump noise from her dash area on turns. The tech rode with her, turned the corner and heard...
What Would You Do? 08/08 - 10/14/2008
A customer with a 2004 Dodge Intrepid recently visited their local C/D/J dealership for an oil change. The vehicle had 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak...
Re: What is the correct procedure? - 02/10/2009
... FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE VEHICLE NEVER LEFT THE DEALERSHIP. TO MY KNOWLEDGE, THE PARTS DEPT CAN BYPASS THE WARRANTY CLAIM PART AND RETURN IT AS DEFECTIVE IF THE TECH HASN'T INSTALLED...
Re: HAZARDOUS WASTE MANAGEMENT COST RECOVERY PROGRAM 2009 - 01/12/2009
I'm not 100% sure, but I'll bet that each State will have their own set of rules. CA. NY, etc. are far more stringent than those of us with smaller numbers of vehicles on the road. Check the source, EPA, etc.
DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
i HAVE A 2009 PONTIAC G6 - WE HAVE PERFORMED K7581 DIRECT & COAST CLUTCH ASSY (BUT) TECH IS QUESTIONING TIME DUE TO THE VEHICLE IS EQUIPT WITH "SECONDARY AIR INJECTION" ... IS THERE ANOTHER LO I SHOULD BE LOOKING AT ????
Re: IPC on 04 Trailblazer - 01/02/2009
SP#07187B covers cluster on certin vehicles.unfortunatly not 2004 trailblazer.GM had alot of trouble with clusters in 03 and 04.might be able to get AVM to pay.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
About Two Hours - 03/04/2009
I was working behind the service desk of a new car dealership one morning, when a middle aged woman walked in. She explained the services she wanted done to her car and then asked how long the repairs would take. I told the customer it would be about...
2009 Warranty Operations Manual - 03/16/2009
... on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may have inadvertently...
Re: J6354 - 03/13/2009
[quote] Christalyn: I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles. [/quote] What did you use as the failcode? Did you use the DTC?
Re: HEARSE - 03/13/2009
[quote] Christalyn: I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company. [/quote] Policy 1.2.2.2 and 1.2.2.11
Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...
WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
We had a vehicle come in this morning that had a leaking output shaft seal the seals were replaced at another dealer in another state 8 months/3k miles ago. We explained to the customer that seals were not warrantied. He called the other dealer whose...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
[quote] Angelina: DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE. [/quote] If you go to SI (Service Information) and do the drill down by typing in the year, make and model you can go to Labor...
5/100 POWERTRAIN WARRANTY - 05/05/2009
I THOUGHT I REMEMBER SEEING A MESSAGE THAT STATED THE POWER TRAIN FOR 2008 AND NEWER WAS DIFFERENT THAN THE 2007. THANKS FOR THE HELP IN ADVANCE :)
Re: cross line saturns - 05/12/2009
I had a warranty that rejected twice with the same reject code so I submitted it and put "Y" for gm vehicle and it did pay that time.
Re: AFTERMARKET ROTORS - 05/13/2009
... STANDING WITH GM. IF THE CUSTOMER COMES BACK LATER WITH AN ISSUE OR GOD FORBID TAKES THE VEHICLE OUT OF TOWN AND ANOTHER DEALER HANDLES A REPAIR ON THE BRAKES AND THEY CAN FIND ONLY ONE GM ROTOR, YOUR DEALERSHIP JUST GOT A HUGE BLACK EYE NOT ONLY WITH...
REPLACING KEYS UNDER WARRANTY - 06/09/2009
07 AVEO. 19,114 MILES. CUST STATES KEYS INTER WONT GO INTO THE IGN EASY. (DID NOT NEED TO REPL LOCK CYL) CUT A NEW KEY AND SENT CUST ON HER WAY. SOO11 TO MY KNOWLEDGE IS FOR MISSING KEYS AT TIME OF PDI. IS THERE ANY INFO OUT THERE THAT STATES GUIDELINES....
... one before to this extent. We do have all the damage codes already, to that is out of the way. Vehicle sustained damage to front, rear, grill, trailer hitch and wiring, side panels. Thanks in advance! ...
Re: Transportation claims - 10/01/2008
... DBC and talk to them.in this case might be able to put under one op code which would be nice as vehicle is going back to GM.do you have in house body shop or have to sublet out.might be able to cover under sublet for total repair without having to break...
Re: MISSING REMOTES TRANSPORTATION ISSUE - 09/23/2008
... within the time limits. If you're out of the time limit for reporting damage, we usually bill the new car dept for it. Hope this helps....
Re: Transportation claims - 10/08/2008
[quote] Shannon: I cannot do a case add credit per Shelly Shannon at the DBC new car department, nor can I 'h'route it either. Very frustrating if you have one of these claims! [/quote] I stand corrected!! For some reason I thought they could. T-claims...
ANY KIA PEOPLE OUT THERE - 10/08/2008
IF WE FIND A WARRANTY ITEM ON THE PDI, DO WE NEED TO OPEN A NEW RO OR CAN WE ADD IT TO THE PDI TICKET. BTW I'M ALSO A JEEP AND HYUNDAI DEALER IF ANYONE EVER NEEDS HELP WITH THOSE LINES.
Re: GMPP AND TAXES - 10/22/2008
[quote] Ken: In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008. [/quote] Article reference: GM Messenger Document #: VSS20081523
What Would You Do? 10/08 - 10/14/2008
A vehicle is in the service department for a transmission related concern. After diagnosing the customer concern, the technician determines that the transmission must be reconditioned. The repair is covered by a factory supplied service contract administered...
Re: Ring My Bell - 10/13/2008
VERY funny! We had a customer who came in for a noise complaint. She was adamant that we find this noise on her NEW car! Seems she kept hearing a whoosh/scrape/thump noise from her dash area on turns. The tech rode with her, turned the corner and heard...
What Would You Do? 08/08 - 10/14/2008
A customer with a 2004 Dodge Intrepid recently visited their local C/D/J dealership for an oil change. The vehicle had 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak...
Re: What is the correct procedure? - 02/10/2009
... FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE VEHICLE NEVER LEFT THE DEALERSHIP. TO MY KNOWLEDGE, THE PARTS DEPT CAN BYPASS THE WARRANTY CLAIM PART AND RETURN IT AS DEFECTIVE IF THE TECH HASN'T INSTALLED...
Re: HAZARDOUS WASTE MANAGEMENT COST RECOVERY PROGRAM 2009 - 01/12/2009
I'm not 100% sure, but I'll bet that each State will have their own set of rules. CA. NY, etc. are far more stringent than those of us with smaller numbers of vehicles on the road. Check the source, EPA, etc.
DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
i HAVE A 2009 PONTIAC G6 - WE HAVE PERFORMED K7581 DIRECT & COAST CLUTCH ASSY (BUT) TECH IS QUESTIONING TIME DUE TO THE VEHICLE IS EQUIPT WITH "SECONDARY AIR INJECTION" ... IS THERE ANOTHER LO I SHOULD BE LOOKING AT ????
Re: IPC on 04 Trailblazer - 01/02/2009
SP#07187B covers cluster on certin vehicles.unfortunatly not 2004 trailblazer.GM had alot of trouble with clusters in 03 and 04.might be able to get AVM to pay.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
About Two Hours - 03/04/2009
I was working behind the service desk of a new car dealership one morning, when a middle aged woman walked in. She explained the services she wanted done to her car and then asked how long the repairs would take. I told the customer it would be about...
2009 Warranty Operations Manual - 03/16/2009
... on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may have inadvertently...
Re: J6354 - 03/13/2009
[quote] Christalyn: I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles. [/quote] What did you use as the failcode? Did you use the DTC?
Re: HEARSE - 03/13/2009
[quote] Christalyn: I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company. [/quote] Policy 1.2.2.2 and 1.2.2.11
Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...
WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
We had a vehicle come in this morning that had a leaking output shaft seal the seals were replaced at another dealer in another state 8 months/3k miles ago. We explained to the customer that seals were not warrantied. He called the other dealer whose...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
[quote] Angelina: DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE. [/quote] If you go to SI (Service Information) and do the drill down by typing in the year, make and model you can go to Labor...
5/100 POWERTRAIN WARRANTY - 05/05/2009
I THOUGHT I REMEMBER SEEING A MESSAGE THAT STATED THE POWER TRAIN FOR 2008 AND NEWER WAS DIFFERENT THAN THE 2007. THANKS FOR THE HELP IN ADVANCE :)
Re: cross line saturns - 05/12/2009
I had a warranty that rejected twice with the same reject code so I submitted it and put "Y" for gm vehicle and it did pay that time.
Re: AFTERMARKET ROTORS - 05/13/2009
... STANDING WITH GM. IF THE CUSTOMER COMES BACK LATER WITH AN ISSUE OR GOD FORBID TAKES THE VEHICLE OUT OF TOWN AND ANOTHER DEALER HANDLES A REPAIR ON THE BRAKES AND THEY CAN FIND ONLY ONE GM ROTOR, YOUR DEALERSHIP JUST GOT A HUGE BLACK EYE NOT ONLY WITH...
REPLACING KEYS UNDER WARRANTY - 06/09/2009
07 AVEO. 19,114 MILES. CUST STATES KEYS INTER WONT GO INTO THE IGN EASY. (DID NOT NEED TO REPL LOCK CYL) CUT A NEW KEY AND SENT CUST ON HER WAY. SOO11 TO MY KNOWLEDGE IS FOR MISSING KEYS AT TIME OF PDI. IS THERE ANY INFO OUT THERE THAT STATES GUIDELINES....
Re: Brake warranty memo - 07/23/2009
Keep in mind that bulletin 05-05-22-002E applies to Saturn vehicles ONLY. Bulletin 00-05-22-002L (Disc Brake Warranty Service and Procedures) applies to GM cars and trucks. Updated March 2009.
Re: GM $15 cards. - 07/01/2009
The Car Care Card referred to in the July newsletter article was recognizable as it did not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards...
Re: Another fuel question - 06/18/2009
[quote] Becky H: FUEL WOULD BE A CUSTOMER PAY ITEM. [/quote] Even if it were to verify a customer concern that they couldn't put fuel into the vehicle?
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
2010 PDI Help Card Update - 06/12/2009
We've added several new models to the 2010 PDI Time Allowance Warranty Help Card. To view the updated card go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)"...
Re: Requirements - 02/22/2011
... is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty (just starting this week), and would love a list....
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.
Re: GM warranty quiz jan 11-2 - 01/21/2011
... & then fails, the normal parts warranty stands unless the failure is deemed part of the reason the vehicle was branded." "Example: title branded 6/1/10, a part installed 4/1/10 has NO warranty, a part installed 6/25/10 has a VALID warranty."...
Re: srta trans warranty - 11/17/2010
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
Dealer Reimbursement Process: For each valid lube, oil, filter, four-tire rotation, and 27-point vehicle inspection certificate redeemed at your dealership, GM will reimburse your dealership $20. Dealers should submit claims through...
DMA Authorization Form - 12/14/2010
My Warranty Specialist is asking for a DMA authorization form. Anyone have ANY idea what this is and where do I get it? This is a new one on me. Thanks,
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... acknowledgement? That is the answer I am still looking for. I have put the question out to our new GM Rep...still waiting for the answer. I think he is a little overwhelmed. The P&P manual sill says you have to keep that file for 2 years. The adp trainers...
Re: recall 10153 - 12/08/2010
... It does talk about the check being issued to the 'registered owner', so unless they registered the vehicle.... ...
Re: ZSET REJECT - 06/16/2011
... and not a customer pay item "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". I'd check Vehicle Build and see if it's listed as a dealer installed accessory. If it is then the customer is owed their money back and run it under the Z6998 ...
Re: PDI w CEL - 05/31/2011
[quote] MARKC: When the PDI ticket gets written the advisor should make a job for something like "On vehicle delivery found SES light on", and diagnose and repair as normal under warranty. Might have to give it an "A" auth. if it rejects, but from the...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
... know there was a customer paid (after delivery) accessory installed that needs to be added to the vehicle build? ...
Re: LEAK TEST - 04/08/2011
From the November 2010 edition of the Warranty News...Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time...
Re: bulletin number - 05/27/2011
I know I have always had to have wipers approved first. what year/model vehicle are you looking at?
Re: Would you submit this as warranty? - 04/25/2011
My take on the whole thing is, this guy drove the vehicle for 20,000+ miles without a single complaint. Also, if the cushion actually "broke down" or was defective, shouldn't we have simply replaced the cushion? Customer enthusiasm aside, I think the...
PRE-AUTH - 04/08/2011
IM TRYING TO CREATE A PRE-AUTH ON GLOBAL BUT WHEN I HIT THE NEW BUTTON IT DOES NOTHING.I HAVE FIELD OUT EVERYTHING THAT I WAS SUPPOSE TO. IT WILL LET ME SEARCH JUST CREATE.ANYBODY ELSE HAVING THIS PROBLEM?
Re: Warranty after the customer paid! - 04/08/2011
... customer reimbursement process is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a new job card with the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The...
Re: What We Don't Know......... - 02/25/2011
You would think that after reading in the owner's manual that states ANY alterations from GM factory specs voids vehicle factory warranty they would get it. But unfortunately, lately, we've had a rash of STUPID come in and they hope their stupid rubs...
Re: CAT CONVERTER ADMIN TIME FOR CUTTING - 09/28/2011
#02-00-89-006C: Warranty Admin. - New Add Time for Labor Operation L2300 - Converter, Oxidation Catalytic-Replace - (Sep 27, 2011) Check this out.... it talks specifically about what you asked.
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.T...
Re: - 10/21/2011
I started noticing it at the time they switched us over to the "new" SI a while back. Not sure if it's a glitch in the system or what. I like how they have a paint code field (with no code) listed on a battery!
Keep in mind that bulletin 05-05-22-002E applies to Saturn vehicles ONLY. Bulletin 00-05-22-002L (Disc Brake Warranty Service and Procedures) applies to GM cars and trucks. Updated March 2009.
Re: GM $15 cards. - 07/01/2009
The Car Care Card referred to in the July newsletter article was recognizable as it did not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards...
Re: Another fuel question - 06/18/2009
[quote] Becky H: FUEL WOULD BE A CUSTOMER PAY ITEM. [/quote] Even if it were to verify a customer concern that they couldn't put fuel into the vehicle?
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
2010 PDI Help Card Update - 06/12/2009
We've added several new models to the 2010 PDI Time Allowance Warranty Help Card. To view the updated card go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)"...
Re: Requirements - 02/22/2011
... is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty (just starting this week), and would love a list....
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.
Re: GM warranty quiz jan 11-2 - 01/21/2011
... & then fails, the normal parts warranty stands unless the failure is deemed part of the reason the vehicle was branded." "Example: title branded 6/1/10, a part installed 4/1/10 has NO warranty, a part installed 6/25/10 has a VALID warranty."...
Re: srta trans warranty - 11/17/2010
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
Dealer Reimbursement Process: For each valid lube, oil, filter, four-tire rotation, and 27-point vehicle inspection certificate redeemed at your dealership, GM will reimburse your dealership $20. Dealers should submit claims through...
DMA Authorization Form - 12/14/2010
My Warranty Specialist is asking for a DMA authorization form. Anyone have ANY idea what this is and where do I get it? This is a new one on me. Thanks,
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... acknowledgement? That is the answer I am still looking for. I have put the question out to our new GM Rep...still waiting for the answer. I think he is a little overwhelmed. The P&P manual sill says you have to keep that file for 2 years. The adp trainers...
Re: recall 10153 - 12/08/2010
... It does talk about the check being issued to the 'registered owner', so unless they registered the vehicle.... ...
Re: ZSET REJECT - 06/16/2011
... and not a customer pay item "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". I'd check Vehicle Build and see if it's listed as a dealer installed accessory. If it is then the customer is owed their money back and run it under the Z6998 ...
Re: PDI w CEL - 05/31/2011
[quote] MARKC: When the PDI ticket gets written the advisor should make a job for something like "On vehicle delivery found SES light on", and diagnose and repair as normal under warranty. Might have to give it an "A" auth. if it rejects, but from the...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
... know there was a customer paid (after delivery) accessory installed that needs to be added to the vehicle build? ...
Re: LEAK TEST - 04/08/2011
From the November 2010 edition of the Warranty News...Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time...
Re: bulletin number - 05/27/2011
I know I have always had to have wipers approved first. what year/model vehicle are you looking at?
Re: Would you submit this as warranty? - 04/25/2011
My take on the whole thing is, this guy drove the vehicle for 20,000+ miles without a single complaint. Also, if the cushion actually "broke down" or was defective, shouldn't we have simply replaced the cushion? Customer enthusiasm aside, I think the...
PRE-AUTH - 04/08/2011
IM TRYING TO CREATE A PRE-AUTH ON GLOBAL BUT WHEN I HIT THE NEW BUTTON IT DOES NOTHING.I HAVE FIELD OUT EVERYTHING THAT I WAS SUPPOSE TO. IT WILL LET ME SEARCH JUST CREATE.ANYBODY ELSE HAVING THIS PROBLEM?
Re: Warranty after the customer paid! - 04/08/2011
... customer reimbursement process is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a new job card with the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The...
Re: What We Don't Know......... - 02/25/2011
You would think that after reading in the owner's manual that states ANY alterations from GM factory specs voids vehicle factory warranty they would get it. But unfortunately, lately, we've had a rash of STUPID come in and they hope their stupid rubs...
Re: CAT CONVERTER ADMIN TIME FOR CUTTING - 09/28/2011
#02-00-89-006C: Warranty Admin. - New Add Time for Labor Operation L2300 - Converter, Oxidation Catalytic-Replace - (Sep 27, 2011) Check this out.... it talks specifically about what you asked.
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.T...
Re: - 10/21/2011
I started noticing it at the time they switched us over to the "new" SI a while back. Not sure if it's a glitch in the system or what. I like how they have a paint code field (with no code) listed on a battery!
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... op I can use to get it paid for under the powertrain warranty? Seems like GM is coming up with "new" bulletin specific labor ops to prevent having to pay for known powertrain problems.......
OBTAIN KEY CODE / CUT KEY - 10/12/2011
... If our parts dept is being charged for making the phone call to obtain a key code to cut the new key when replacing a ignition lock cylinder - it "can" be charged out & we can submit it in misc as "obtain code/cut key" Now maybe not all dealerships are...
Re: 2011 Member Survey - Chance To Win $250 - 11/28/2011
Linda Huntington, from Liberty Buick in Peoria, AZ. (See article in September's 2011 Warranty Newsletter - page 9)
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... I know.... GM wants them to be called Job Cards..... doubt that you can teach this old dog that new trick. ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
... you I put it in comments just to cover myself. I have noticed that when they first start these new requirements, there is usually a lag time before they actually get the pop up box turned on. ...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
Re: GM Tire Program - 04/12/2012
... a bit of the info: DESCRIPTION: GM Customer Care and Aftersales is pleased to announce a new way for dealers to submit aftermarket tire warranty claims. This system is NOT replacing the current bumper-to-bumper tire warranty process for bumper-to-bumper...
2011 CHEV EXPRESS (AMBULANCE) - 12/23/2011
This is a new one to me.... customer states fuel smell/fuel leak, we had to remove the "doghouse ???" to fault trace (1.7hrs labor) but "no problem found" ..... How would you handle ???? Thanks in advance for any asst
USING EPIC HELP FIND LABOR OP - 04/10/2012
I am a new warranty administrator and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: HELP... I....can't.... think.... - 07/28/2010
Doesn't Global have a spot in the net items section for listing those in new items now? I haven't done one in ages but they have us doing rentals now in the bottom half with the total in net and the VIN in a box to the side. Would it go in the freight...
Pro-rated tire warranty question - 08/02/2010
While reviewing 00-03-10-003O we were discussing the pro-rated tires for 2011 & newer. I understand the percentage scale, etc. but was wondering if the pro-rated amount is for the dealer cost of the tire BEFORE mark up or AFTER? The way I read it the...
2009 G8 gas cap issue - 06/28/2010
... document #PIP4732 issued for it. We have a customer with this issue, and we have tried to order a new cap, however, it looks like it is on eternal back order. The document does not say anything about the techs time to smoke test, diagnose, etc. this...
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
ANYONE ORGANIZED? - 09/15/2010
New to warranties; trying to organize my cheat sheets, quick reference help cards, notes.. One sheet might pertain to more then one thing. Any ideas on organizing my notes? Just want to be able to find what I need without looking 3 different places ...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: Warranty Rental VIN - 08/26/2010
... cycle from the acct office -- we have stopped using them a couple of times until they got a new manager that swore everything would change (haha)...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
... the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you need to use the "I" labor op. The "R" labor op is for repairs to accessories....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
... found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? If I read the bulletin correctly, that...
Re: Front Axle Seals F1440 / F1441... - 05/06/2010
Just had the same issue yesterday! We used the F1602 op and it paid fine. Just one more new one to remember!
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
[quote] Becky H: Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding,...
Re: Service Agent Summary Report - 06/23/2010
[quote] Tonia: The Service Agent Summary Report is the new monthly report. DBC called me yesterday, said that June 28th the report will be out. [/quote] Where are you finding access to this report?
Re: TIRE ISSUES - 06/08/2010
TPC is Tire Performance Criteria and is a number on the tire itself. We recently did our first tire the new way. I had our Parts Mgr. get the tire info needed for me so I could put the info in. Once we put in the TPC # it did populate some of t...
Help with SATURN car care maitenance plan - 05/12/2010
... labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in question has only had X3610 performed before, but I dont know what that is. Does anyone have any information on this plan they could fax me...
GLOBAL WARRANTY (transistion) - 03/03/2010
... warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through global warranty... Thanks in advance for any tips!!...
... op I can use to get it paid for under the powertrain warranty? Seems like GM is coming up with "new" bulletin specific labor ops to prevent having to pay for known powertrain problems.......
OBTAIN KEY CODE / CUT KEY - 10/12/2011
... If our parts dept is being charged for making the phone call to obtain a key code to cut the new key when replacing a ignition lock cylinder - it "can" be charged out & we can submit it in misc as "obtain code/cut key" Now maybe not all dealerships are...
Re: 2011 Member Survey - Chance To Win $250 - 11/28/2011
Linda Huntington, from Liberty Buick in Peoria, AZ. (See article in September's 2011 Warranty Newsletter - page 9)
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... I know.... GM wants them to be called Job Cards..... doubt that you can teach this old dog that new trick. ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
... you I put it in comments just to cover myself. I have noticed that when they first start these new requirements, there is usually a lag time before they actually get the pop up box turned on. ...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
Re: GM Tire Program - 04/12/2012
... a bit of the info: DESCRIPTION: GM Customer Care and Aftersales is pleased to announce a new way for dealers to submit aftermarket tire warranty claims. This system is NOT replacing the current bumper-to-bumper tire warranty process for bumper-to-bumper...
2011 CHEV EXPRESS (AMBULANCE) - 12/23/2011
This is a new one to me.... customer states fuel smell/fuel leak, we had to remove the "doghouse ???" to fault trace (1.7hrs labor) but "no problem found" ..... How would you handle ???? Thanks in advance for any asst
USING EPIC HELP FIND LABOR OP - 04/10/2012
I am a new warranty administrator and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: HELP... I....can't.... think.... - 07/28/2010
Doesn't Global have a spot in the net items section for listing those in new items now? I haven't done one in ages but they have us doing rentals now in the bottom half with the total in net and the VIN in a box to the side. Would it go in the freight...
Pro-rated tire warranty question - 08/02/2010
While reviewing 00-03-10-003O we were discussing the pro-rated tires for 2011 & newer. I understand the percentage scale, etc. but was wondering if the pro-rated amount is for the dealer cost of the tire BEFORE mark up or AFTER? The way I read it the...
2009 G8 gas cap issue - 06/28/2010
... document #PIP4732 issued for it. We have a customer with this issue, and we have tried to order a new cap, however, it looks like it is on eternal back order. The document does not say anything about the techs time to smoke test, diagnose, etc. this...
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
ANYONE ORGANIZED? - 09/15/2010
New to warranties; trying to organize my cheat sheets, quick reference help cards, notes.. One sheet might pertain to more then one thing. Any ideas on organizing my notes? Just want to be able to find what I need without looking 3 different places ...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: Warranty Rental VIN - 08/26/2010
... cycle from the acct office -- we have stopped using them a couple of times until they got a new manager that swore everything would change (haha)...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
... the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you need to use the "I" labor op. The "R" labor op is for repairs to accessories....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
... found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? If I read the bulletin correctly, that...
Re: Front Axle Seals F1440 / F1441... - 05/06/2010
Just had the same issue yesterday! We used the F1602 op and it paid fine. Just one more new one to remember!
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
[quote] Becky H: Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding,...
Re: Service Agent Summary Report - 06/23/2010
[quote] Tonia: The Service Agent Summary Report is the new monthly report. DBC called me yesterday, said that June 28th the report will be out. [/quote] Where are you finding access to this report?
Re: TIRE ISSUES - 06/08/2010
TPC is Tire Performance Criteria and is a number on the tire itself. We recently did our first tire the new way. I had our Parts Mgr. get the tire info needed for me so I could put the info in. Once we put in the TPC # it did populate some of t...
Help with SATURN car care maitenance plan - 05/12/2010
... labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in question has only had X3610 performed before, but I dont know what that is. Does anyone have any information on this plan they could fax me...
GLOBAL WARRANTY (transistion) - 03/03/2010
... warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through global warranty... Thanks in advance for any tips!!...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
[quote] 1CLARD: I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to...
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
[quote] Brian Delgado: First day on global,just have some questions on coding with the new GW codes.. [/quote] FOR COMPLAINT CODE ID USE THE 0621 FOR GAUGES/WARNING LIGHTS.....YOU NO LONGER HAVE FAILURE CODES...ITS CAUSE AND COMPLAINT....SOME OF THEM...
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/09/2010
DO YOU KNOW "WHY" AS A SERVICE AGENT USING DMS WE ARE UNABLE TO USE WEB INTERACTIVE AS PER THE NEW MANUAL
recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
We performed the recall 10023 using V2226 on a 2009 Cobalt rental car.It rejected saying"vehicle not involved in field action". How do we put this through to get paid?
Re: REYNOLDS USERS! - 04/08/2010
Tonia, We have automatic posting now with the new Reynolds software so according to my Ofice Manager I have to make all my corrections on the warranty side of Reynolds or it messes them up. I think for myself it is much easier to correct the claims...
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
THIS PERTICULAR VEHICLE IS AN 2004, THATS WHAT IS STRANGE - I HAVE DOUBLE CHECKED THE VIN ALSO TO MAKE SURE I ENTERED IT CORRECT
Re: GLOBAL WARRANTY (transistion) - 03/12/2010
... do corrections in Global. For older rejected claims you probably will have to enter in Global as a new transaction....
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... add-on accessories. Or am I missing something here. The accessory kit comes separate from the vehicle. When the tech opened the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would...
GWM Smartcare Claim - 12/30/2009
We are new to GWM. Trying to do a Smartcare claim and it keeps rejecting for 'repeat repair. Help! Marcia
Re: Excessive rental - 12/15/2009
... use the shuttle feature as the main mode of transportation for our dealership. We do have rental vehicles available, but our service manager likes to use them for customers who have extensive repairs only. Everyone else gets dropped off or picked up....
GWM Authorization translation - 01/28/2010
... GWM manual (appendix C), but how do these translate to the old codes? For instance, claim type B (vehicles NOT under warranty), ZPTI claim type, but do I need an authorization? Which one, repeat repair? I know A, E & G are pretty much the same, but...
Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...
CLARIFICATION: PROPER TECH LABOR TIME - 09/24/2009
THERE SEEMS TO BE A DISCREPENCY BETWEEN MY TECHS & REP (WHICH WE HAVE RECENTLY LOST - BUT DONT KNOW HOW THE NEW ONE WILL BE).... EXAMPLE: HORNS INOP, TECH HAS .1 DIAG SEPARATE TIME FLAG, THEN HE HAS .2 TO REPLACE BOTH HORNS N0200 WHICH PAYS UP TO .3 FOR...
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Global Warranty - 10/29/2009
... 9TH. THATS PER AN EMAIL FROM OUR AVM. THAT IS PRETTY MUCH EVERYONES DATE HERE IN CENTRAL NEW YORK STATE. I AM HOPING IT IS GOING TO BE FOR THE BETTER CHANGING OVER. THE TRAINING CLASSES SEEMED TO REALLY HELP--I JUST WANT TO START AND SEE HOW DIFF...
Re: Global Warranty - 10/29/2009
... to switch until Jan-Feb. We're also scheduled to switch from Reynolds to ADP in Feb. and get a new phone system installed about then too. --I'll be lucky if I have any hair left after Feb. Let the insanity begin!!! LOL GWM Deployment The US launch...
GLOBAL WARRANTY!! - 11/11/2009
... DTC'S WHEN SES LIGHT IS ON. WE WERE SUPPOSE TO PUT THEM IN AS THE FAILURE CODE BEFORE BUT WITH THE NEW SYSTEM YOU ARE ONLY ALLOWED 4 NUMBERS IN THE "CAUSE CODE". THANKS ...
Re: GLOBAL WARRANTY!! - 11/12/2009
IT ONLY HAS 4 DIGITS---BUT THE STC CODES ARE 5. IT STINKS HAVING TO LEARN MY JOB ALL OVER AGAIN. I FEEL LIKE MY HEAD IS SCRAMBLED EGGS FROM THIS NEW GLOBAL WARRANTY.
Re: sirius xm - 10/27/2009
... out the cluster. He can't proove that it was the sirius or any one of the other gm modules in the vehicle. According to the tech GM's own modules take each other out sometimes. So my tech is not going to back me up on this one, goodtimes... ( but I do...
Re: Debit Appeals - 10/28/2009
... at all. --For a Transportation debit appeal you do need to call DBC and follow the prompts for vehicle damage/transportation claims and they will start the process, then have you fax information in. Good luck on it. I have had a few that they have...
Re: - 10/13/2009
... SUBMIT GOODWILL ON SOMETHING WITH GMPP COVERAGE --- IF THE "LISTED" GMPP OWNER NO LONGER OWNS THE VEHICLE, I BELIEVE YOU NEED TO CHECK WITH YOUR SALES DEPT (IF WAS RESOLD TO CURRENT OWNER) OR CONTACT YOUR GMPP REP. --- WE HAD SOMETHING LIKE THIS BEFORE,...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/20/2009
I have tried connecting to that website several times -- never connects thru, is there any other links to that info ?? WE HAVE A VEHICLE IN OUR SHOP NOW & DONT KNOW WHAT IT COVERS
Re: towing amount allowed? - 10/16/2009
Nevermind everyone....I'm not well-versed in using this website. I did a search in the newsletters for towing and I answered my own question. I need to H-route. Thanks!
Re: What Would You Do - 02/15 - 02/02/2015
Maybe Roadside Assistance should've been contacted, but that didn't happen. Even though the vehicle didn't get towed, I would submit the tow bill with an explanation since it was documented ahead of time. There's no mention about whether or not there...
Re: What Would You Do - 02/15 - 02/11/2015
... sounds more like a communication issue than a warrantable loss. If the customer still wants their vehicle towed in, we would refer them to Roadside Assistance...
[quote] 1CLARD: I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to...
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
[quote] Brian Delgado: First day on global,just have some questions on coding with the new GW codes.. [/quote] FOR COMPLAINT CODE ID USE THE 0621 FOR GAUGES/WARNING LIGHTS.....YOU NO LONGER HAVE FAILURE CODES...ITS CAUSE AND COMPLAINT....SOME OF THEM...
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/09/2010
DO YOU KNOW "WHY" AS A SERVICE AGENT USING DMS WE ARE UNABLE TO USE WEB INTERACTIVE AS PER THE NEW MANUAL
recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
We performed the recall 10023 using V2226 on a 2009 Cobalt rental car.It rejected saying"vehicle not involved in field action". How do we put this through to get paid?
Re: REYNOLDS USERS! - 04/08/2010
Tonia, We have automatic posting now with the new Reynolds software so according to my Ofice Manager I have to make all my corrections on the warranty side of Reynolds or it messes them up. I think for myself it is much easier to correct the claims...
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
THIS PERTICULAR VEHICLE IS AN 2004, THATS WHAT IS STRANGE - I HAVE DOUBLE CHECKED THE VIN ALSO TO MAKE SURE I ENTERED IT CORRECT
Re: GLOBAL WARRANTY (transistion) - 03/12/2010
... do corrections in Global. For older rejected claims you probably will have to enter in Global as a new transaction....
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... add-on accessories. Or am I missing something here. The accessory kit comes separate from the vehicle. When the tech opened the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would...
GWM Smartcare Claim - 12/30/2009
We are new to GWM. Trying to do a Smartcare claim and it keeps rejecting for 'repeat repair. Help! Marcia
Re: Excessive rental - 12/15/2009
... use the shuttle feature as the main mode of transportation for our dealership. We do have rental vehicles available, but our service manager likes to use them for customers who have extensive repairs only. Everyone else gets dropped off or picked up....
GWM Authorization translation - 01/28/2010
... GWM manual (appendix C), but how do these translate to the old codes? For instance, claim type B (vehicles NOT under warranty), ZPTI claim type, but do I need an authorization? Which one, repeat repair? I know A, E & G are pretty much the same, but...
Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...
CLARIFICATION: PROPER TECH LABOR TIME - 09/24/2009
THERE SEEMS TO BE A DISCREPENCY BETWEEN MY TECHS & REP (WHICH WE HAVE RECENTLY LOST - BUT DONT KNOW HOW THE NEW ONE WILL BE).... EXAMPLE: HORNS INOP, TECH HAS .1 DIAG SEPARATE TIME FLAG, THEN HE HAS .2 TO REPLACE BOTH HORNS N0200 WHICH PAYS UP TO .3 FOR...
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Global Warranty - 10/29/2009
... 9TH. THATS PER AN EMAIL FROM OUR AVM. THAT IS PRETTY MUCH EVERYONES DATE HERE IN CENTRAL NEW YORK STATE. I AM HOPING IT IS GOING TO BE FOR THE BETTER CHANGING OVER. THE TRAINING CLASSES SEEMED TO REALLY HELP--I JUST WANT TO START AND SEE HOW DIFF...
Re: Global Warranty - 10/29/2009
... to switch until Jan-Feb. We're also scheduled to switch from Reynolds to ADP in Feb. and get a new phone system installed about then too. --I'll be lucky if I have any hair left after Feb. Let the insanity begin!!! LOL GWM Deployment The US launch...
GLOBAL WARRANTY!! - 11/11/2009
... DTC'S WHEN SES LIGHT IS ON. WE WERE SUPPOSE TO PUT THEM IN AS THE FAILURE CODE BEFORE BUT WITH THE NEW SYSTEM YOU ARE ONLY ALLOWED 4 NUMBERS IN THE "CAUSE CODE". THANKS ...
Re: GLOBAL WARRANTY!! - 11/12/2009
IT ONLY HAS 4 DIGITS---BUT THE STC CODES ARE 5. IT STINKS HAVING TO LEARN MY JOB ALL OVER AGAIN. I FEEL LIKE MY HEAD IS SCRAMBLED EGGS FROM THIS NEW GLOBAL WARRANTY.
Re: sirius xm - 10/27/2009
... out the cluster. He can't proove that it was the sirius or any one of the other gm modules in the vehicle. According to the tech GM's own modules take each other out sometimes. So my tech is not going to back me up on this one, goodtimes... ( but I do...
Re: Debit Appeals - 10/28/2009
... at all. --For a Transportation debit appeal you do need to call DBC and follow the prompts for vehicle damage/transportation claims and they will start the process, then have you fax information in. Good luck on it. I have had a few that they have...
Re: - 10/13/2009
... SUBMIT GOODWILL ON SOMETHING WITH GMPP COVERAGE --- IF THE "LISTED" GMPP OWNER NO LONGER OWNS THE VEHICLE, I BELIEVE YOU NEED TO CHECK WITH YOUR SALES DEPT (IF WAS RESOLD TO CURRENT OWNER) OR CONTACT YOUR GMPP REP. --- WE HAD SOMETHING LIKE THIS BEFORE,...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/20/2009
I have tried connecting to that website several times -- never connects thru, is there any other links to that info ?? WE HAVE A VEHICLE IN OUR SHOP NOW & DONT KNOW WHAT IT COVERS
Re: towing amount allowed? - 10/16/2009
Nevermind everyone....I'm not well-versed in using this website. I did a search in the newsletters for towing and I answered my own question. I need to H-route. Thanks!
Re: What Would You Do - 02/15 - 02/02/2015
Maybe Roadside Assistance should've been contacted, but that didn't happen. Even though the vehicle didn't get towed, I would submit the tow bill with an explanation since it was documented ahead of time. There's no mention about whether or not there...
Re: What Would You Do - 02/15 - 02/11/2015
... sounds more like a communication issue than a warrantable loss. If the customer still wants their vehicle towed in, we would refer them to Roadside Assistance...
What Would You Do - 12/14 - 11/25/2014
After reviewing and printing a copy of the IVH for a 2014 Chevrolet Silverado, the service advisor opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service...
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
... Assistance Center or DMA. A CCL provides the customer with extended coverage of a specific vehicle component for a defined time frame (as indicated in IVH). Another good information source is the GM Dealer Aftersales Empowerment - Goodwill Requests...
Re: 2015 TOP OFF DEF - 12/18/2014
... other restrictions and complete details) -- 4-wheel Tire Rotation (excludes dual rear wheel vehicles, all Corvette models and select Camaro models - ZL1 model and 1LE package cars - due to their unidirectional tires; see Owner's Manual for details) --...
Re: Recall repairs - 12/18/2014
... is exactly correct. I believe there was an article on this in one of the JLWarranty newsletters not too long ago....
Re: WIFI ACCESSORY - 09/19/2014
... is listed in the PDI-Dealer Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI transaction with operation 0590032....
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
... claims from last year to this year, my RO count has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized and I am typically VERY organized! I can't help but to check the...
Re: closest to labor ops - 08/12/2014
... circumstances. Our advisors provide the ops/times for warranty jobs so it wouldn't be until the vehicle is complete that they would see there is no exact op and what about when the DBC instructs us to use a closest to op? I just think some of the rules...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... regardless of whether the tech doing the repairs has viewed the training video or not. We have a vehicle right now where that is the case: tech who has watched the training video says the first sensor just would not calibrate and consequently replaced...
Techs looking up their own Labor ops - 03/13/2015
... Along with my change in title was a change in service management. I was recently helping the new service manager with some rejects and discovered the techs are looking up their own times (they all have access to the LTG.) I know the access should...
Re: What Would You Do - 06/15 - 06/30/2015
Yes i am aware of this seems i have problems with one tech when he repairs a vehicle covered under spa 14329 . he and i were having this discussion yesterday when ordering the parts for this job..he seems to have a problem when it comes to changing the...
Canada 2 year Scheduled LOF Maintenance - 01/23/2014
Has anyone tried to process these.Mine rejected with the labor operation 0600753.Which i got from the selling dealer of the vehicle involved.I processed it the same as a silverado woit the price in net it rejected. We are checking with our DMA.
Re: March - Share Your Tip! - 03/03/2014
... cycle#. They know that if they don't put the code in their write-up they will not be paid. When new techs come in they are taught what is needed....
Re: closest to labor ops - 08/29/2014
... and telling our techs to once again punch on and off for every repair line on the job card. The new time punch rules clearly don't take this into account. I think GM should ammend it again and say if you are using a closest to op and putting all of...
What Would You Do - 08/14 - 08/05/2014
... card for the repair of a 2015 Chevrolet Silverado with just over 600 miles on the odometer. The vehicle was brought into the dealership with a Service Engine Soon light concern. The technician documented DTC P0606 and P2155. Both DTC's led to the replacement...
Re: These recalls are killing me! - 04/15/2014
... I have about 7 or 8 like that. I rechecked the parameters of the recall and all of these vehicles fit. I checked with DBC before submitting one and they told me to submit and H route, which I did. They are now all in rejected status >.< Anyone r...
What Would You Do - 05/14 - 05/09/2014
In early March, the owner of a 2013 Chevrolet Silverado with 36,217 miles took the vehicle to the dealership for a concern with the spare tire. The customer stated that the spare tire would not release from under the vehicle. The technician found that...
Re: California emission warranty - 09/24/2012
[quote] cnkraemer: If you go to the P&P manual and look in Article 1.2.3.2 there's a breakdown of time and mileage limits for vehicles that are certified to California Emissions Standards. Hope that helps! [/quote] thank you
Re: Warranty Meeting - 11/07/2012
I have not recieved anything except from the website saying that the forum has a new post. No emails directly from you. You could use my personal email, PRNCSSTIFFERS@AOL.COM. I'm not sure what the problem is. I am getting other emails.
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or anyone out there with simila...
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
I have had 2 claims so far reject for Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) I read the Bulletin stating that after 12/31/2012 you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the...
Re: Complaint Codes - 01/14/2013
From Global Connect Message G_0000156180 : A complete list of the new Codes and Categories are available in Appendix A of the Global Warranty User Manual. The Manual can be found in the GlobalConnect Library (Service>Warranty Category), or on the...
Re: Transportation claim labor op A0110 - 07/24/2012
... sand and buff. Using the ZREG you got it paid, but it now counts against your cost per vehicle and doesn't get billed back to the Transport company like it should be. ...
Re: Transportation Claims - 06/07/2012
... item. Damage codes should have been listed on the delivery receipt by the person who received the vehicles at your dealership. Other than that it's similar to a normal claim submission. If you submit and it is rejected, you will more than likely have...
Re: CURIOUS ABOUT PAY - 07/18/2012
Alot of good points made! Im fairly new to warranty but have been caught up since I started. I think my pay actually pretty good, I started training at $18. I have always wondered about bonuses, I know our last warranty clerk got them, not sure why I...
CAC / GMPP SMARTCARE - 07/18/2012
New one to me.... I was given a copy of a GMPP Contract - which I checked GMVIS & it shows the coverage.... - the customer called cust asst & it was decided to give her the GMPP Smartcare as Goodwill.... How do I claim for the price of the GMPP / or ...
After reviewing and printing a copy of the IVH for a 2014 Chevrolet Silverado, the service advisor opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service...
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
... Assistance Center or DMA. A CCL provides the customer with extended coverage of a specific vehicle component for a defined time frame (as indicated in IVH). Another good information source is the GM Dealer Aftersales Empowerment - Goodwill Requests...
Re: 2015 TOP OFF DEF - 12/18/2014
... other restrictions and complete details) -- 4-wheel Tire Rotation (excludes dual rear wheel vehicles, all Corvette models and select Camaro models - ZL1 model and 1LE package cars - due to their unidirectional tires; see Owner's Manual for details) --...
Re: Recall repairs - 12/18/2014
... is exactly correct. I believe there was an article on this in one of the JLWarranty newsletters not too long ago....
Re: WIFI ACCESSORY - 09/19/2014
... is listed in the PDI-Dealer Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI transaction with operation 0590032....
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
... claims from last year to this year, my RO count has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized and I am typically VERY organized! I can't help but to check the...
Re: closest to labor ops - 08/12/2014
... circumstances. Our advisors provide the ops/times for warranty jobs so it wouldn't be until the vehicle is complete that they would see there is no exact op and what about when the DBC instructs us to use a closest to op? I just think some of the rules...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... regardless of whether the tech doing the repairs has viewed the training video or not. We have a vehicle right now where that is the case: tech who has watched the training video says the first sensor just would not calibrate and consequently replaced...
Techs looking up their own Labor ops - 03/13/2015
... Along with my change in title was a change in service management. I was recently helping the new service manager with some rejects and discovered the techs are looking up their own times (they all have access to the LTG.) I know the access should...
Re: What Would You Do - 06/15 - 06/30/2015
Yes i am aware of this seems i have problems with one tech when he repairs a vehicle covered under spa 14329 . he and i were having this discussion yesterday when ordering the parts for this job..he seems to have a problem when it comes to changing the...
Canada 2 year Scheduled LOF Maintenance - 01/23/2014
Has anyone tried to process these.Mine rejected with the labor operation 0600753.Which i got from the selling dealer of the vehicle involved.I processed it the same as a silverado woit the price in net it rejected. We are checking with our DMA.
Re: March - Share Your Tip! - 03/03/2014
... cycle#. They know that if they don't put the code in their write-up they will not be paid. When new techs come in they are taught what is needed....
Re: closest to labor ops - 08/29/2014
... and telling our techs to once again punch on and off for every repair line on the job card. The new time punch rules clearly don't take this into account. I think GM should ammend it again and say if you are using a closest to op and putting all of...
What Would You Do - 08/14 - 08/05/2014
... card for the repair of a 2015 Chevrolet Silverado with just over 600 miles on the odometer. The vehicle was brought into the dealership with a Service Engine Soon light concern. The technician documented DTC P0606 and P2155. Both DTC's led to the replacement...
Re: These recalls are killing me! - 04/15/2014
... I have about 7 or 8 like that. I rechecked the parameters of the recall and all of these vehicles fit. I checked with DBC before submitting one and they told me to submit and H route, which I did. They are now all in rejected status >.< Anyone r...
What Would You Do - 05/14 - 05/09/2014
In early March, the owner of a 2013 Chevrolet Silverado with 36,217 miles took the vehicle to the dealership for a concern with the spare tire. The customer stated that the spare tire would not release from under the vehicle. The technician found that...
Re: California emission warranty - 09/24/2012
[quote] cnkraemer: If you go to the P&P manual and look in Article 1.2.3.2 there's a breakdown of time and mileage limits for vehicles that are certified to California Emissions Standards. Hope that helps! [/quote] thank you
Re: Warranty Meeting - 11/07/2012
I have not recieved anything except from the website saying that the forum has a new post. No emails directly from you. You could use my personal email, PRNCSSTIFFERS@AOL.COM. I'm not sure what the problem is. I am getting other emails.
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or anyone out there with simila...
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
I have had 2 claims so far reject for Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) I read the Bulletin stating that after 12/31/2012 you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the...
Re: Complaint Codes - 01/14/2013
From Global Connect Message G_0000156180 : A complete list of the new Codes and Categories are available in Appendix A of the Global Warranty User Manual. The Manual can be found in the GlobalConnect Library (Service>Warranty Category), or on the...
Re: Transportation claim labor op A0110 - 07/24/2012
... sand and buff. Using the ZREG you got it paid, but it now counts against your cost per vehicle and doesn't get billed back to the Transport company like it should be. ...
Re: Transportation Claims - 06/07/2012
... item. Damage codes should have been listed on the delivery receipt by the person who received the vehicles at your dealership. Other than that it's similar to a normal claim submission. If you submit and it is rejected, you will more than likely have...
Re: CURIOUS ABOUT PAY - 07/18/2012
Alot of good points made! Im fairly new to warranty but have been caught up since I started. I think my pay actually pretty good, I started training at $18. I have always wondered about bonuses, I know our last warranty clerk got them, not sure why I...
CAC / GMPP SMARTCARE - 07/18/2012
New one to me.... I was given a copy of a GMPP Contract - which I checked GMVIS & it shows the coverage.... - the customer called cust asst & it was decided to give her the GMPP Smartcare as Goodwill.... How do I claim for the price of the GMPP / or ...
Re: engine serial number - 08/15/2012
... MUST BE RECORDED. When you submit the claim, you will have to input the serial number of the new engine in the field right after the part number for the engine. ...
Re: Carrier request for transportation claim - 08/13/2012
... Is this a common thing and I'm just lucky to have never had this before? [/quote} Thats a new one on me.... keep us posted how it turns out...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: POSTS AND REPLIES ARE NOT APPEARING? - 07/03/2013
[quote] EJMurphy: This morning I posted a New Thread, and it does not appear. A little while ago, I received an e-mail that there was a reply to one of replies on someone elses thread. Neither of these appear when I try to access them. Including the...
Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/16/2013
So a customer has had continuing issues with a new car we sold them. The customer has been pretty good about the whole thing and the SM wants to give them a GMPP Smartcare Plan. So, I was able to get it authorized by the DMA. Anyone know what my next...
Does this bother anyone else? - 08/27/2013
... included with the warranty repairs, this line always appears... "Send automatic message that vehicle is ready (Y/N/$/?) ?". We never use this notification, and it's annoying to always have to enter "N". I contacted ADP and discussed this with them....
Re: reimbursement for special coverage - 04/15/2013
... directly related to the recall or special coverage. Fairness is probably the key factor. If your vehicle was recalled for a shift cable replacement and you had a previous expense to have it replaced at an independent shop or a dealer, how fair would...
Forum - 03/21/2017
I think that because the MPVI line isn't a repair, you can't really consider the new line that was added as part of the MPVI line like a single concern. If a customer hasn't specifically asked to have something looked into or repaired then it would...
Forum - 03/17/2017
VIN "cards" are available in SI: enter the year, make, model of vehicle select service manual / bulletins select general information select general information (again) select introduction select vehicle, engine and transmission id and vin location, derivative...
Forum - 03/20/2017
... Procedures and Manuals section. See also the article within the March 2017 edition of the Warranty News titled "Chevrolet / Buick / GMC / Cadillac Protection Products."...
1234yf Refrigerant - 04/07/2017
... the R-134a for add time of .3. Per a conversation with the ac tech it takes longer to use the new system. On a 2017 cadillac xts the labor time guide reflects 1234yf recover and recharge add time of .5 and it also reflects 134a recover and recharge add...
Forum - 03/27/2017
From bulletin 06-08-47-001: Sequential Programming - A procedure to update more than one module with new software or calibration files in a predefined order or sequence. The sequence is critical to the outcome of the event and is done automatically...
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 05/25/2017
... Procedures, and Guides link). The dealer is responsible for ensuring that the Roadside Assistance vehicle is equipped with the necessary, parts, tools, and equipment....
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 06/28/2017
... up the eligible service, or the dealer may contact Roadside Assistance on the customer's behalf. Vehicle owner's with an active OnStar subscription may push the blue button....
Forum - 01/24/2017
We get them pretty often as well. I once questioned the DBC about the two special coverages being performed on a vehicle at the same time because there's overlap. One is for the pistons/rings for oil consumption and the other is for the balance...
What Would You Do - 02/17 - 01/23/2017
... dealership with a vibration or hesitation at approximately 50 mph. The technician test drove the vehicle and found a torque converter shudder. The transmission fluid was checked and the technician found dexcool in the transmission fluid due to a leaking...
Salary for Warranty Administration - 01/16/2017
... type of bonus and 2) Is it a percentage of paid transactions? My service manager, who is new to service management relies heavily on my position to help him navigate the warranty waters while he's learning and I also am a strong support for my...
Forum - 12/15/2016
... administration? Also, check for JL's list of workshops that will be coming out for the new year, I've never been to one but would like to, and by all accounts, they're worth every penny. Print a copy of the 04-00-89-015 bulletin on Required...
Forum - 12/15/2016
... present that knows how it WAS done. We are facing many changes also, because we have a new office manager, also a new GM just over a year ago. They have previous car dealer experience but not in the actual position they are now in. ...
Forum - 02/01/2017
... long story-short...to get your opinion and make sure I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not be covered, correct?...
Forum - 03/14/2017
... GlobalConnect Service tab. We also published an article in the March edition of the Warranty News on this topic - page 4 "Chevrolet, Buick, GMC, Cadillac Protection Products."...
Error 115 : Authorization required for Adjusted Transaction previously Adjusted. - 02/03/2017
So I am relatively new to the warranty administrator postion. Ive had a few mistakes made during my learning curve. I have on in particular where I made a adjustment soon after entering it and seeing the claim didnt pay exactly as supposed...
Forum - 02/09/2017
... Policy Information Manual Article 1.1.1.1 through Article 1.1.1.4 (2014 through 2017 model year vehicles)....
... MUST BE RECORDED. When you submit the claim, you will have to input the serial number of the new engine in the field right after the part number for the engine. ...
Re: Carrier request for transportation claim - 08/13/2012
... Is this a common thing and I'm just lucky to have never had this before? [/quote} Thats a new one on me.... keep us posted how it turns out...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: POSTS AND REPLIES ARE NOT APPEARING? - 07/03/2013
[quote] EJMurphy: This morning I posted a New Thread, and it does not appear. A little while ago, I received an e-mail that there was a reply to one of replies on someone elses thread. Neither of these appear when I try to access them. Including the...
Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/16/2013
So a customer has had continuing issues with a new car we sold them. The customer has been pretty good about the whole thing and the SM wants to give them a GMPP Smartcare Plan. So, I was able to get it authorized by the DMA. Anyone know what my next...
Does this bother anyone else? - 08/27/2013
... included with the warranty repairs, this line always appears... "Send automatic message that vehicle is ready (Y/N/$/?) ?". We never use this notification, and it's annoying to always have to enter "N". I contacted ADP and discussed this with them....
Re: reimbursement for special coverage - 04/15/2013
... directly related to the recall or special coverage. Fairness is probably the key factor. If your vehicle was recalled for a shift cable replacement and you had a previous expense to have it replaced at an independent shop or a dealer, how fair would...
Forum - 03/21/2017
I think that because the MPVI line isn't a repair, you can't really consider the new line that was added as part of the MPVI line like a single concern. If a customer hasn't specifically asked to have something looked into or repaired then it would...
Forum - 03/17/2017
VIN "cards" are available in SI: enter the year, make, model of vehicle select service manual / bulletins select general information select general information (again) select introduction select vehicle, engine and transmission id and vin location, derivative...
Forum - 03/20/2017
... Procedures and Manuals section. See also the article within the March 2017 edition of the Warranty News titled "Chevrolet / Buick / GMC / Cadillac Protection Products."...
1234yf Refrigerant - 04/07/2017
... the R-134a for add time of .3. Per a conversation with the ac tech it takes longer to use the new system. On a 2017 cadillac xts the labor time guide reflects 1234yf recover and recharge add time of .5 and it also reflects 134a recover and recharge add...
Forum - 03/27/2017
From bulletin 06-08-47-001: Sequential Programming - A procedure to update more than one module with new software or calibration files in a predefined order or sequence. The sequence is critical to the outcome of the event and is done automatically...
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 05/25/2017
... Procedures, and Guides link). The dealer is responsible for ensuring that the Roadside Assistance vehicle is equipped with the necessary, parts, tools, and equipment....
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 06/28/2017
... up the eligible service, or the dealer may contact Roadside Assistance on the customer's behalf. Vehicle owner's with an active OnStar subscription may push the blue button....
Forum - 01/24/2017
We get them pretty often as well. I once questioned the DBC about the two special coverages being performed on a vehicle at the same time because there's overlap. One is for the pistons/rings for oil consumption and the other is for the balance...
What Would You Do - 02/17 - 01/23/2017
... dealership with a vibration or hesitation at approximately 50 mph. The technician test drove the vehicle and found a torque converter shudder. The transmission fluid was checked and the technician found dexcool in the transmission fluid due to a leaking...
Salary for Warranty Administration - 01/16/2017
... type of bonus and 2) Is it a percentage of paid transactions? My service manager, who is new to service management relies heavily on my position to help him navigate the warranty waters while he's learning and I also am a strong support for my...
Forum - 12/15/2016
... administration? Also, check for JL's list of workshops that will be coming out for the new year, I've never been to one but would like to, and by all accounts, they're worth every penny. Print a copy of the 04-00-89-015 bulletin on Required...
Forum - 12/15/2016
... present that knows how it WAS done. We are facing many changes also, because we have a new office manager, also a new GM just over a year ago. They have previous car dealer experience but not in the actual position they are now in. ...
Forum - 02/01/2017
... long story-short...to get your opinion and make sure I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not be covered, correct?...
Forum - 03/14/2017
... GlobalConnect Service tab. We also published an article in the March edition of the Warranty News on this topic - page 4 "Chevrolet, Buick, GMC, Cadillac Protection Products."...
Error 115 : Authorization required for Adjusted Transaction previously Adjusted. - 02/03/2017
So I am relatively new to the warranty administrator postion. Ive had a few mistakes made during my learning curve. I have on in particular where I made a adjustment soon after entering it and seeing the claim didnt pay exactly as supposed...
Forum - 02/09/2017
... Policy Information Manual Article 1.1.1.1 through Article 1.1.1.4 (2014 through 2017 model year vehicles)....
What Would You Do - 03/17 - 02/17/2017
... their local Chevrolet dealership for the replacement of a brake booster sensor. Because the vehicle was out of warranty at time of service, the repair was handled as customer pay.Several months later, in December 2016, the customer visited a Buick GMC...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... CPO labor op. The Extended Protection should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted as a regular warranty or service contract. It has to be called in before repairs are performed...
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
howens870: Thanks for the update! I will post on the forum as soon as the help card has been updated. Happy New Year! Kristen / jlwarranty
Re: CAM-02 Report - 12/22/2015
... got mine updated because there were things that didn't work for me until it was updated to a newer version....
Re: DMA PRE-APPROVAL - 10/15/2015
... allowance. After we finished the truck the bulletin was revised with 7.0 hours for the job. Our vehicle was extreme and we had alot more than 7 hours. The DMA approved the job for the amount we requested. It seems like a power struggle....
OLH with concern to Same repair, different sides? - 10/17/2016
... instance, we are repairing appliques on Yukons. There are appliques for each side of the vehicle, so 84021604 is the right side, and 84021603 is the left side. There is one labor operation for both sides of the repair, 2020140, which...
Forum - 12/09/2016
I have received some positive feedback that the new Transportation Damage process is running well since it's inception. How did your situation turn out sschepp? Any other thoughts from the Community?
Applying concern and cause codes effectively -- 9090 - 02/09/2016
I'm new to submitting warranty claims and I've a few questions on applying effective concern and cause codes, specifically, when do you apply 9090? I've received conflicting information and want to make sure I'm coding them correctly. Person A says...
SPS programming codes? - 08/20/2019
This statement was in the August 2019 Warranty News, "The WCC will never include the letter O. The letters A-F, and S are the only letters that will be used in the code. Take care when entering codes that contain an S and/or 5."I'm concerned because all...
Forum - 08/30/2019
I hadn't caught that. The Advisor wrote 'part warranty'. Looking like I will be giving him some bad news. Thank you
Forum - 09/11/2019
Also, (if its not too late) if it is a GSA vehicle, you can submit for the allowance of $150.00
Forum - 08/08/2019
Thanks ewill3rd for the side note! The technician comments originated from an actual job card and vehicle repair. I agree, this repair does leave some doubt in your mind : )
Forum - 06/14/2019
There is an RPO for the new refrigerant. KRV If the tech doesn't document and provide you with printouts then he/she doesn't get paid to evacuate and recharge. Be aware you also need to enter the code at the bottom of the final charge slips in the tech...
Forum - 06/11/2019
Hi MJBusch! Would you mind including the VIN for the vehicle in question? Or email to my attention: kristen@jlwarranty.com. Thanks!
Forum - 06/20/2019
... submit for the WORKING CAPITAL. We didn't know that but luckily are only losing out on one used vehicle. As for Floor plan this is my first time submitting for that as well. Also I know that we had seperate job cards for the very first inspection that...
Forum - 05/21/2019
......
Lock Cylinder Cover Kit - Transportation Damage??? - 05/24/2019
Hey,We had a vehicle that came in with the lock cylinder cover kit missing. Does anyone know if that would be considered as transportation damage? I'm told that you have to have a key in order to remove this. I tried checking with NVD...
Forum - 10/31/2019
Most of the new catalog numbers have it in the battery identifier. It will usually have "AGM" in the designation. Just google the part number if all else fails.
Forum - 10/03/2019
... D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar model and be done....
Forum - 09/06/2019
... Tool should be run for the customer, inputting the total repair cost at warranty rates. A new job card would be opened for the reimbursement. The reimbursement amount would be entered in the Net/Reimbursement field of the transaction....
Forum - 02/03/2020
You cannot submit for disable on a customer vehicle. I complained to GM about this issue with the documentation but as usual this was translated from Chinese to English by someone who speaks Korean so it makes absolutely no sense. Just tell the customers...
CUSTOMER CALLED TOWING COMPANY INSTEAD OF ROADSIDE ASSISTANCE - 01/22/2020
... nor read this info. Tjerefore, she called the towing company that has the best reputation. Her vehicle had to have valves replaced. The problem is getting warranty to pay the $200 tow bill versus the $130 allowed and explaining the customer was not ...
Forum - 01/28/2020
... use Roadside Assistance in the future, as well as advising of the ramifications of not having the vehicle towed to the closest dealership for repair....
Forum - 01/03/2020
... ago, when I was having trouble out of sublets for paint claims. The blend add is usually not for new units, as it accounts for environmental fade of paint. Now, where to find it in the manuals, I have not a clue ...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
I had a customer come in for an oil change and long story short, It was the first oil change for the vehicle. The SUV was purchased 2 years ago and it now had 29992 miles on it. My Serv Mgr and DMA are good with filing a claim for neglect so some unsuspecting...
... their local Chevrolet dealership for the replacement of a brake booster sensor. Because the vehicle was out of warranty at time of service, the repair was handled as customer pay.Several months later, in December 2016, the customer visited a Buick GMC...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... CPO labor op. The Extended Protection should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted as a regular warranty or service contract. It has to be called in before repairs are performed...
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
howens870: Thanks for the update! I will post on the forum as soon as the help card has been updated. Happy New Year! Kristen / jlwarranty
Re: CAM-02 Report - 12/22/2015
... got mine updated because there were things that didn't work for me until it was updated to a newer version....
Re: DMA PRE-APPROVAL - 10/15/2015
... allowance. After we finished the truck the bulletin was revised with 7.0 hours for the job. Our vehicle was extreme and we had alot more than 7 hours. The DMA approved the job for the amount we requested. It seems like a power struggle....
OLH with concern to Same repair, different sides? - 10/17/2016
... instance, we are repairing appliques on Yukons. There are appliques for each side of the vehicle, so 84021604 is the right side, and 84021603 is the left side. There is one labor operation for both sides of the repair, 2020140, which...
Forum - 12/09/2016
I have received some positive feedback that the new Transportation Damage process is running well since it's inception. How did your situation turn out sschepp? Any other thoughts from the Community?
Applying concern and cause codes effectively -- 9090 - 02/09/2016
I'm new to submitting warranty claims and I've a few questions on applying effective concern and cause codes, specifically, when do you apply 9090? I've received conflicting information and want to make sure I'm coding them correctly. Person A says...
SPS programming codes? - 08/20/2019
This statement was in the August 2019 Warranty News, "The WCC will never include the letter O. The letters A-F, and S are the only letters that will be used in the code. Take care when entering codes that contain an S and/or 5."I'm concerned because all...
Forum - 08/30/2019
I hadn't caught that. The Advisor wrote 'part warranty'. Looking like I will be giving him some bad news. Thank you
Forum - 09/11/2019
Also, (if its not too late) if it is a GSA vehicle, you can submit for the allowance of $150.00
Forum - 08/08/2019
Thanks ewill3rd for the side note! The technician comments originated from an actual job card and vehicle repair. I agree, this repair does leave some doubt in your mind : )
Forum - 06/14/2019
There is an RPO for the new refrigerant. KRV If the tech doesn't document and provide you with printouts then he/she doesn't get paid to evacuate and recharge. Be aware you also need to enter the code at the bottom of the final charge slips in the tech...
Forum - 06/11/2019
Hi MJBusch! Would you mind including the VIN for the vehicle in question? Or email to my attention: kristen@jlwarranty.com. Thanks!
Forum - 06/20/2019
... submit for the WORKING CAPITAL. We didn't know that but luckily are only losing out on one used vehicle. As for Floor plan this is my first time submitting for that as well. Also I know that we had seperate job cards for the very first inspection that...
Forum - 05/21/2019
......
Lock Cylinder Cover Kit - Transportation Damage??? - 05/24/2019
Hey,We had a vehicle that came in with the lock cylinder cover kit missing. Does anyone know if that would be considered as transportation damage? I'm told that you have to have a key in order to remove this. I tried checking with NVD...
Forum - 10/31/2019
Most of the new catalog numbers have it in the battery identifier. It will usually have "AGM" in the designation. Just google the part number if all else fails.
Forum - 10/03/2019
... D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar model and be done....
Forum - 09/06/2019
... Tool should be run for the customer, inputting the total repair cost at warranty rates. A new job card would be opened for the reimbursement. The reimbursement amount would be entered in the Net/Reimbursement field of the transaction....
Forum - 02/03/2020
You cannot submit for disable on a customer vehicle. I complained to GM about this issue with the documentation but as usual this was translated from Chinese to English by someone who speaks Korean so it makes absolutely no sense. Just tell the customers...
CUSTOMER CALLED TOWING COMPANY INSTEAD OF ROADSIDE ASSISTANCE - 01/22/2020
... nor read this info. Tjerefore, she called the towing company that has the best reputation. Her vehicle had to have valves replaced. The problem is getting warranty to pay the $200 tow bill versus the $130 allowed and explaining the customer was not ...
Forum - 01/28/2020
... use Roadside Assistance in the future, as well as advising of the ramifications of not having the vehicle towed to the closest dealership for repair....
Forum - 01/03/2020
... ago, when I was having trouble out of sublets for paint claims. The blend add is usually not for new units, as it accounts for environmental fade of paint. Now, where to find it in the manuals, I have not a clue ...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
I had a customer come in for an oil change and long story short, It was the first oil change for the vehicle. The SUV was purchased 2 years ago and it now had 29992 miles on it. My Serv Mgr and DMA are good with filing a claim for neglect so some unsuspecting...
Diesel Engine Limited Warranty and Powertrain Warranty confusion - 12/18/2019
I have a 2015 diesel Silverado that we replaced the catalytic converter on. The only warranty coverage this vehicle still has is the Certified Pre-Owned Powertrain Limited Warranty. Emissions is expired as well as the Diesel Limited Warranty. ...
Forum - 01/16/2020
While I am on Reynolds, repair ops are loaded to use, with time options specific to vehicle. With PDI's, my only guess would be the variations that have popped up over the last 2 years. It used to be I could just go into the yr/make/model and get my add...
Forum - 01/06/2020
Glad to hear you received the schedule! Thanks & Happy New Year!
Forum - 02/28/2019
Hi CarolRoyal! I am also only finding bulletins that address vehicles equipped with an 8 speed transmission, nothing for the 6 speed. A couple alternatives in lieu of a bulletin specific operation; closest to or CCND operation.
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
Forum - 03/08/2019
... and not the other. In my experience WSC is a lot less strict on these with the release of that newer TSB. There were several errors in the older verisons that led me to many a fight with my old WSC rep....
Forum - 02/14/2019
... to authorize customer reimbursement transactions up to a $1,000, but as you indicated, the vehicle is out of powertrain warranty, so would be considered a Policy Decision. DMA Pre-Approval would only be required if the adjustment is outside of the...
What Would You Do - 03/19 - 02/21/2019
... paint repair and all of the components that had to be removed in order to perform the repair? The vehicle being repaired was a 2018 Cadillac XT5. ...
Forum - 03/21/2019
... Date including month, day and year (MM/DD/YYYY) Complete VIN Odometer reading taken from the vehicle (mileage must be validated via a physical vehicle inspection by the Service Agent) Owner/lessee name (or operator) and contact information Service...
Forum - 03/22/2019
Thanks for the great responses Ksmith13 & lbeardsley1559 - you nailed this one on the head! New job card - PET at warranty rate - 3 C's to reflect the history, case number, and support for the situation.
What Would You Do - 04/19 - 03/26/2019
... was submitted in GWM for payment for the right front seat cushion cover due to discoloration. The vehicle had approximately 13,000 miles on the odometer when the repair was written up in March of this year. The customer concern stated that the right...
"Special Circumstances" Rental Help - 03/08/2019
Hey,We have a vehicle that has a hard to diagnose condition. At this time we are waiting for an engineer to come and inspect. Customer is in a rental at this time. Rental is a car. Customer needs a truck with the ability to pull...
Forum - 01/31/2019
... first time punch cannot be the OLH time. I have a tech that was searching for a water leak in the vehicle. He needed to remove parts of the dash to inspect and then he needed to remove the center console and found that the drain tube was kinked. That...
Forum - 03/08/2019
... I have run into that so many times in the past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best story you've...
Forum - 05/07/2019
We charge labor as per the certified service battery promotion, $24.95 except on excluded vehicles which allow for more. I like the fact that Delco covers the battery for the full warranty period, but it is kind of nutty that labor is not covere...
Sublet with Straight Time labor operation - 04/24/2019
... with ST you normally need to have SM authorization. Now I have also been told that if the vehicle is within the B2B Warranty that it does not need to be H Routed, is there any truth in this as I cannot find a direct answer?So now 1: Do I need to...
hybrid battery - 05/01/2019
what's the warranty if bought new and installed though the service department Format: Article
Forum - 04/19/2019
I haven't paid enough attention to see if they were fleet vehicles, but that would make sense. thank you ewill3rd
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
... your job card? At one time we would put the difference to advertising. Then we got a new Service Manager and he had us change it to a fixed cost item. ...
Parts warranty - 01/11/2019
... asked before. It came up at the last JL Warranty meeting but then this was covered in a recent newsletter and those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial...
Forum - 12/21/2018
... in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other claims that use a portion of a shop...
Forum - 02/11/2019
I just had a talk with my WSC rep about this, they removed it from P&P and he said it is just in the owner's manual. JLW put a good list in a recent newsletter, try to find that.
What Would You Do - 02/19 - 01/21/2019
... stating reduced power and service diesel exhaust fluid system. The technician diagnosed the vehicle finding several DTC’s, an internal open in the #5 glow plug, an internal short in the glow plug control module, and the #1 NOx sensor registering...
Forum - 01/28/2019
... leaving and took out another part. Understand service manager approval required for both new parts but what about tech punch time?...
Forum - 01/28/2019
... before work begins! I don't care if it came out yesterday, they can change it if they have any new information come up......
I have a 2015 diesel Silverado that we replaced the catalytic converter on. The only warranty coverage this vehicle still has is the Certified Pre-Owned Powertrain Limited Warranty. Emissions is expired as well as the Diesel Limited Warranty. ...
Forum - 01/16/2020
While I am on Reynolds, repair ops are loaded to use, with time options specific to vehicle. With PDI's, my only guess would be the variations that have popped up over the last 2 years. It used to be I could just go into the yr/make/model and get my add...
Forum - 01/06/2020
Glad to hear you received the schedule! Thanks & Happy New Year!
Forum - 02/28/2019
Hi CarolRoyal! I am also only finding bulletins that address vehicles equipped with an 8 speed transmission, nothing for the 6 speed. A couple alternatives in lieu of a bulletin specific operation; closest to or CCND operation.
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
Forum - 03/08/2019
... and not the other. In my experience WSC is a lot less strict on these with the release of that newer TSB. There were several errors in the older verisons that led me to many a fight with my old WSC rep....
Forum - 02/14/2019
... to authorize customer reimbursement transactions up to a $1,000, but as you indicated, the vehicle is out of powertrain warranty, so would be considered a Policy Decision. DMA Pre-Approval would only be required if the adjustment is outside of the...
What Would You Do - 03/19 - 02/21/2019
... paint repair and all of the components that had to be removed in order to perform the repair? The vehicle being repaired was a 2018 Cadillac XT5. ...
Forum - 03/21/2019
... Date including month, day and year (MM/DD/YYYY) Complete VIN Odometer reading taken from the vehicle (mileage must be validated via a physical vehicle inspection by the Service Agent) Owner/lessee name (or operator) and contact information Service...
Forum - 03/22/2019
Thanks for the great responses Ksmith13 & lbeardsley1559 - you nailed this one on the head! New job card - PET at warranty rate - 3 C's to reflect the history, case number, and support for the situation.
What Would You Do - 04/19 - 03/26/2019
... was submitted in GWM for payment for the right front seat cushion cover due to discoloration. The vehicle had approximately 13,000 miles on the odometer when the repair was written up in March of this year. The customer concern stated that the right...
"Special Circumstances" Rental Help - 03/08/2019
Hey,We have a vehicle that has a hard to diagnose condition. At this time we are waiting for an engineer to come and inspect. Customer is in a rental at this time. Rental is a car. Customer needs a truck with the ability to pull...
Forum - 01/31/2019
... first time punch cannot be the OLH time. I have a tech that was searching for a water leak in the vehicle. He needed to remove parts of the dash to inspect and then he needed to remove the center console and found that the drain tube was kinked. That...
Forum - 03/08/2019
... I have run into that so many times in the past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best story you've...
Forum - 05/07/2019
We charge labor as per the certified service battery promotion, $24.95 except on excluded vehicles which allow for more. I like the fact that Delco covers the battery for the full warranty period, but it is kind of nutty that labor is not covere...
Sublet with Straight Time labor operation - 04/24/2019
... with ST you normally need to have SM authorization. Now I have also been told that if the vehicle is within the B2B Warranty that it does not need to be H Routed, is there any truth in this as I cannot find a direct answer?So now 1: Do I need to...
hybrid battery - 05/01/2019
what's the warranty if bought new and installed though the service department Format: Article
Forum - 04/19/2019
I haven't paid enough attention to see if they were fleet vehicles, but that would make sense. thank you ewill3rd
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
... your job card? At one time we would put the difference to advertising. Then we got a new Service Manager and he had us change it to a fixed cost item. ...
Parts warranty - 01/11/2019
... asked before. It came up at the last JL Warranty meeting but then this was covered in a recent newsletter and those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial...
Forum - 12/21/2018
... in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other claims that use a portion of a shop...
Forum - 02/11/2019
I just had a talk with my WSC rep about this, they removed it from P&P and he said it is just in the owner's manual. JLW put a good list in a recent newsletter, try to find that.
What Would You Do - 02/19 - 01/21/2019
... stating reduced power and service diesel exhaust fluid system. The technician diagnosed the vehicle finding several DTC’s, an internal open in the #5 glow plug, an internal short in the glow plug control module, and the #1 NOx sensor registering...
Forum - 01/28/2019
... leaving and took out another part. Understand service manager approval required for both new parts but what about tech punch time?...
Forum - 01/28/2019
... before work begins! I don't care if it came out yesterday, they can change it if they have any new information come up......
Forum - 11/28/2018
... support the diagnostic time. They cannot run a .3 time stamp and then get paid for 1.0. This new variable diagnosis is supposed to be based on actual punch time....
Forum - 11/27/2018
... based on the history and/or technician notes associated with the repair (e.g. possiblity that the vehicle will return)....
Forum - 11/20/2018
Typically the parts would be charged out on the job card and provided to the sublet facility for installation on the vehicle. Labor would be charged out on the sublet invoice.
Forum - 11/06/2018
The Engineering Investigation is designed to provide the engineer with vehicle information prior to repair. It would seem that a separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor...
2019 Prepaid Maintenance - 12/05/2018
Is there anything that lays out in detail what the new program will entail?Based on what I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance...
Forum - 12/13/2018
We are happy to have so many amazing Warranty Administration Program members! Thank you! Merry Christmas and Happy New Year! Kristen
Forum - 12/06/2018
... repairs are completed at a sublet location and the Service Agent provided for the movement of the vehicle to and from that location....
Top Warranty Tips of 2018 - 11/29/2018
Download the Top Warranty Tips of 2018! This list includes the best warranty tips for the year generated from the GM warranty newsletter. Download Here
Programming Screenshots? - 07/25/2017
... we are having with a procedure to GM? We are having issues printing the new Screenshot requirements for programming, right now just on Recalls 16007 and 17287. First of all, why is it so complicated to print this, why doesn't...
Forum - 07/06/2017
conny is correct on this one. at labor change time, i run the pdi schedule, from our dms, and run the old labor rate. you do, however, get to install any accessories at the new labor rate, since that fell after the labor rate change
Service Management Authorization POLICY CHANGES - 07/18/2017
... be covering these policy changes & more in the August edition of the Warranty News!...
Forum - 09/25/2017
... find on J&L is the tail lamp wiring harness. Every other opcode does not apply to the vehicle, and the wiring harness opcode rejects....
Forum - 09/19/2017
... require follow-up or corrective work should be performed at no expense to the customer. The vehicle must be within both the time and mileage parameters of the special coverage adjustment program or within the 12/12 parts warranty. Transactions should...
Forum - 09/19/2017
... part was ordered within the bumper to bumper warranty period, which has since expired, the vehicle is now within the term of the CPO warranty....
Forum - 09/19/2017
CPO vehicles (Chevrolet, Buick, GMC) receive a 12 month / 12,000 mile Bumper to Bumper Limited Warranty & 6 year / 100,000 mile Powertrain Limited Warranty. Those operations that are blocked from automatic payment are listed within Appendix B of the...
Forum - 09/28/2017
... date for a mildew odor concern. If that is the case (the customer returned at a later date) open a new job card to address the odor, referencing the previous water leak repair job card. Submit using the evap case labor operation for the failure and...
Forum - 10/17/2017
To determine using SI... 1st-Pull up IVH on vehicle, making sure the VIN is correct and the Mileage is correct. Does it show Powertrain applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES (THIS ONE DOES) AND IT DOES NOT HAVE TO BE APPROVED...
Forum - 11/10/2017
... in Tis2Web that affects the involved 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles. This change prevents programming of the engine control module (ECM) and transmission control module (TCM) separately. Tis2Web now requires...
Management Signature - 11/16/2017
I was just wondering if the manager has to sign the repair orders in the customer signature section for any in stock vehicles that we do as PDI's or recalls. I did see in the authorization bulletin that they didn't have to sign off on the ZPDI or...
Forum - 11/02/2017
... repair. We are currently seeking clarification and will post the outcome on the Forum and in the newsletter. Thanks! Kristen...
ZSET TRANSACTION FOR SLUDGE ENGINE - 12/08/2017
... 30,000 miles. The oil is so thick it won't drain. The customer has no maintenance records. The vehicle needs an engine due to the sludge. We are obviously NOT going to replace the engine under warrany, but I would like to enter a ZSET information transaction...
Forum - 12/06/2017
... be highlighting some of the updates in the upcoming, January 2018, edition of the Warranty News!...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 01/23/2018
... prior to ordering it. Then they would have had the pre-auth. The 3 day rental is allowed if the vehicle was diagnosed and down for the three days they had the rental. I would give it back to SM and have him get the approval he should have had in the...
... support the diagnostic time. They cannot run a .3 time stamp and then get paid for 1.0. This new variable diagnosis is supposed to be based on actual punch time....
Forum - 11/27/2018
... based on the history and/or technician notes associated with the repair (e.g. possiblity that the vehicle will return)....
Forum - 11/20/2018
Typically the parts would be charged out on the job card and provided to the sublet facility for installation on the vehicle. Labor would be charged out on the sublet invoice.
Forum - 11/06/2018
The Engineering Investigation is designed to provide the engineer with vehicle information prior to repair. It would seem that a separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor...
2019 Prepaid Maintenance - 12/05/2018
Is there anything that lays out in detail what the new program will entail?Based on what I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance...
Forum - 12/13/2018
We are happy to have so many amazing Warranty Administration Program members! Thank you! Merry Christmas and Happy New Year! Kristen
Forum - 12/06/2018
... repairs are completed at a sublet location and the Service Agent provided for the movement of the vehicle to and from that location....
Top Warranty Tips of 2018 - 11/29/2018
Download the Top Warranty Tips of 2018! This list includes the best warranty tips for the year generated from the GM warranty newsletter. Download Here
Programming Screenshots? - 07/25/2017
... we are having with a procedure to GM? We are having issues printing the new Screenshot requirements for programming, right now just on Recalls 16007 and 17287. First of all, why is it so complicated to print this, why doesn't...
Forum - 07/06/2017
conny is correct on this one. at labor change time, i run the pdi schedule, from our dms, and run the old labor rate. you do, however, get to install any accessories at the new labor rate, since that fell after the labor rate change
Service Management Authorization POLICY CHANGES - 07/18/2017
... be covering these policy changes & more in the August edition of the Warranty News!...
Forum - 09/25/2017
... find on J&L is the tail lamp wiring harness. Every other opcode does not apply to the vehicle, and the wiring harness opcode rejects....
Forum - 09/19/2017
... require follow-up or corrective work should be performed at no expense to the customer. The vehicle must be within both the time and mileage parameters of the special coverage adjustment program or within the 12/12 parts warranty. Transactions should...
Forum - 09/19/2017
... part was ordered within the bumper to bumper warranty period, which has since expired, the vehicle is now within the term of the CPO warranty....
Forum - 09/19/2017
CPO vehicles (Chevrolet, Buick, GMC) receive a 12 month / 12,000 mile Bumper to Bumper Limited Warranty & 6 year / 100,000 mile Powertrain Limited Warranty. Those operations that are blocked from automatic payment are listed within Appendix B of the...
Forum - 09/28/2017
... date for a mildew odor concern. If that is the case (the customer returned at a later date) open a new job card to address the odor, referencing the previous water leak repair job card. Submit using the evap case labor operation for the failure and...
Forum - 10/17/2017
To determine using SI... 1st-Pull up IVH on vehicle, making sure the VIN is correct and the Mileage is correct. Does it show Powertrain applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES (THIS ONE DOES) AND IT DOES NOT HAVE TO BE APPROVED...
Forum - 11/10/2017
... in Tis2Web that affects the involved 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles. This change prevents programming of the engine control module (ECM) and transmission control module (TCM) separately. Tis2Web now requires...
Management Signature - 11/16/2017
I was just wondering if the manager has to sign the repair orders in the customer signature section for any in stock vehicles that we do as PDI's or recalls. I did see in the authorization bulletin that they didn't have to sign off on the ZPDI or...
Forum - 11/02/2017
... repair. We are currently seeking clarification and will post the outcome on the Forum and in the newsletter. Thanks! Kristen...
ZSET TRANSACTION FOR SLUDGE ENGINE - 12/08/2017
... 30,000 miles. The oil is so thick it won't drain. The customer has no maintenance records. The vehicle needs an engine due to the sludge. We are obviously NOT going to replace the engine under warrany, but I would like to enter a ZSET information transaction...
Forum - 12/06/2017
... be highlighting some of the updates in the upcoming, January 2018, edition of the Warranty News!...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 01/23/2018
... prior to ordering it. Then they would have had the pre-auth. The 3 day rental is allowed if the vehicle was diagnosed and down for the three days they had the rental. I would give it back to SM and have him get the approval he should have had in the...
Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. - 07/26/2018
The latest JLWarranty News, Aug 2018 pg 4. "Maintenance Service Rejects" Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. This reject cannot be authorized like a regular repeat repair reject, nor can...
Forum - 08/01/2018
The plan start date is listed within the Applicable Warranties section of IVH. With your VIN, for example: The plan start date is 1/30/2017. (CPO vehicles delivered after 3/15/2016 received two service events within 2 years or 24,000 miles.)
What Would You Do - 07/18 - 06/25/2018
... Door Panel1443564 Pick Up Box Side Panel1443174 Body Side PanelFor the repair of one side of the vehicle the warranty administrator came up with just under 15 hours of labor. The labor operation for complete body full refinish/clear coat (1446674) was...
Forum - 06/13/2018
... required to complete the Cost Comparison Worksheet, attach it to the job card and retain it in the vehicle history folder. P&P Article 2.16 Transfer case replacements are no longer included within this policy....
Date Discrepancy - 07/16/2018
Hi,We have a claim that rejected for Error 802: The number of days in service exceeds the vehicle warranty time limit. The repair was a sublet repair. For some reason the repair order was opened after the sublet repair was made. The...
special coverage 11175 - 06/05/2018
I have a 2008 Aura XE Sedan. There was a recall on this vehicle (14152 Transmission Shift Cable Fracture) it has been performed and closed, also there is a special coverage 11175 (Special coverage Adjustment-Shift Lever May Not Display Correct Gear. this...
Forum - 09/14/2018
GCUS-9-6441 Additional Coverage with Chevrolet-Buick-GMC and Cadillac Pre-Paid Maintenance This GM message was released August 23 and briefly talks about the new maintenance plans.
Forum - 09/05/2018
... said it would be free to them that they now have to pay, especially when they assume that if the vehicle is still under Bumper to Bumper and that would include the full amount of tires. Really this is a communication issue with the customer and should...
Forum - 08/24/2018
... WAY TO NOT PAY MY TECHS. NOW I HAVE TO HAVE THEM WATCH THE CLOCK MORE THAN THEY FOCUS ON THE VEHICLE. THIS IS AGGRAVATING. I WAS TOLD TO REMOVE ALL MY DIAG FROM MY REPAIRS.FIRST TICKET IS NOT DIAG, AND IF IT'S NOT CHECKING CIRCUITS IT'S NOT ELECTRICAL...
Forum - 10/15/2018
... we couldn't even get it programmed because the part was bad. They had to replace the part with a new one that would program. So in the end, it was a parts warranty. I guess at first it was customer pay because we just thought they couldn't get it programmed,...
Forum - 10/17/2018
If this is an R-134 vehicle, the GM required charging station has a kit to allow for fluid flushing of the system and you shouldn't be using aftermarket flush systems. Someone in your shop should know about it although that stuff has been around for a...
Forum - 10/18/2018
... required to complete the Cost Comparison Worksheet, attach it to the job card and retain it in the vehicle history folder. (P&P Article 2.16)...
Forum - 04/25/2018
... it out which is very frustrating! I'd think if they started one when they put someone in a vehicle, and kept them handy at their desk then they could updated each one daily to keep track. Once they hit the 3rd day and know they're going into...
Forum - 04/11/2018
... I was told that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system under their account to not do that specific recall...
Transmission repair/ replacement - 03/29/2018
I have a vehicle that came in with concern of transmission jerks when going into gear and accelerating from a stop. Tech verified concern Called TAC and was advicsed to perform 16-NA-019, relearn garage shifts C3 and C5, if this does not take care of...
Forum - 03/29/2018
Would you happen to know if this needs to be submitted with Policy Approval? I'm getting this -Error 802 : The number of days in service exceeds the vehicle warranty time limit.
Forum - 03/27/2018
... idea to click the blue "Start Date" or "Termination Date" column links to sort the data from newest to oldest to ensure you are reviewing the most current information....
16-NA-051 BULLETIN - 03/22/2018
We have a few vehicles that are having the active shutter issue. The bulletin that is being used is the 16-na-051. In this it says to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional...
CADPP24/24P - 03/22/2018
I have a vehicle that came in for warranty repairs with a CADPP24/24P Service Contract. I tried submitting it regulary through GWM (marked with a ZSCT trans. type) because my Service Manager said it was still apart of GMPP. Upon submittance, I got an...
Forum - 04/10/2018
I have a vehicle with 5047 miles tech roadforced balance all four tires found 3 with excessive roadforce, so replaced three tires. The tire labor operation pays .4 for 1 and .6 for the other tires. My question is would the tech get paid for the balance...
Forum - 05/01/2018
... they are going to pay us for one gallon even though the recall states one gallon will service two vehicles. The response was "This is being pais as per gallon. Quantity field only accepts whole numbers." Not really an answer, but if they want to charge...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
VEHICLE COMES IN WITH COMPLAINT OF NOT SHIFTING INTO 3RD FROM SECOND AND NO REVERSE. TECH SCANS FOR CODES AND FINDS NONE. TEARS DOWN TRANSMISSION TO CAUSAL TO FIND 3-5-R HOUSING BROKEN. DISASSEMBLED REST OF TRANSMISSION AND CLEANED METAL FROM TRANSMISSION. ...
Forum - 05/11/2018
... As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous maintenace once, but our rep debited it saying it didn't apply the way we used it. It's been about six weeks...
Patrick - 05/12/2018
... in this for 20 years, and GM has always wanted us to repair vs replace to save money. Is there a new policy that states this?Their comment back to us was "GM does not support seat repairs, and instructs the seat cover to be replaced not repaired." Does...
When the recall can't be done... - 05/17/2018
... before delivery. It was not.03 Silverado has open recall 04007 for the tailgate cables. This vehicle belongs to the airport authority and the tailgate and cables have been removed and discarded with a shell welded to the body of the truck. Obviously...
The latest JLWarranty News, Aug 2018 pg 4. "Maintenance Service Rejects" Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. This reject cannot be authorized like a regular repeat repair reject, nor can...
Forum - 08/01/2018
The plan start date is listed within the Applicable Warranties section of IVH. With your VIN, for example: The plan start date is 1/30/2017. (CPO vehicles delivered after 3/15/2016 received two service events within 2 years or 24,000 miles.)
What Would You Do - 07/18 - 06/25/2018
... Door Panel1443564 Pick Up Box Side Panel1443174 Body Side PanelFor the repair of one side of the vehicle the warranty administrator came up with just under 15 hours of labor. The labor operation for complete body full refinish/clear coat (1446674) was...
Forum - 06/13/2018
... required to complete the Cost Comparison Worksheet, attach it to the job card and retain it in the vehicle history folder. P&P Article 2.16 Transfer case replacements are no longer included within this policy....
Date Discrepancy - 07/16/2018
Hi,We have a claim that rejected for Error 802: The number of days in service exceeds the vehicle warranty time limit. The repair was a sublet repair. For some reason the repair order was opened after the sublet repair was made. The...
special coverage 11175 - 06/05/2018
I have a 2008 Aura XE Sedan. There was a recall on this vehicle (14152 Transmission Shift Cable Fracture) it has been performed and closed, also there is a special coverage 11175 (Special coverage Adjustment-Shift Lever May Not Display Correct Gear. this...
Forum - 09/14/2018
GCUS-9-6441 Additional Coverage with Chevrolet-Buick-GMC and Cadillac Pre-Paid Maintenance This GM message was released August 23 and briefly talks about the new maintenance plans.
Forum - 09/05/2018
... said it would be free to them that they now have to pay, especially when they assume that if the vehicle is still under Bumper to Bumper and that would include the full amount of tires. Really this is a communication issue with the customer and should...
Forum - 08/24/2018
... WAY TO NOT PAY MY TECHS. NOW I HAVE TO HAVE THEM WATCH THE CLOCK MORE THAN THEY FOCUS ON THE VEHICLE. THIS IS AGGRAVATING. I WAS TOLD TO REMOVE ALL MY DIAG FROM MY REPAIRS.FIRST TICKET IS NOT DIAG, AND IF IT'S NOT CHECKING CIRCUITS IT'S NOT ELECTRICAL...
Forum - 10/15/2018
... we couldn't even get it programmed because the part was bad. They had to replace the part with a new one that would program. So in the end, it was a parts warranty. I guess at first it was customer pay because we just thought they couldn't get it programmed,...
Forum - 10/17/2018
If this is an R-134 vehicle, the GM required charging station has a kit to allow for fluid flushing of the system and you shouldn't be using aftermarket flush systems. Someone in your shop should know about it although that stuff has been around for a...
Forum - 10/18/2018
... required to complete the Cost Comparison Worksheet, attach it to the job card and retain it in the vehicle history folder. (P&P Article 2.16)...
Forum - 04/25/2018
... it out which is very frustrating! I'd think if they started one when they put someone in a vehicle, and kept them handy at their desk then they could updated each one daily to keep track. Once they hit the 3rd day and know they're going into...
Forum - 04/11/2018
... I was told that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system under their account to not do that specific recall...
Transmission repair/ replacement - 03/29/2018
I have a vehicle that came in with concern of transmission jerks when going into gear and accelerating from a stop. Tech verified concern Called TAC and was advicsed to perform 16-NA-019, relearn garage shifts C3 and C5, if this does not take care of...
Forum - 03/29/2018
Would you happen to know if this needs to be submitted with Policy Approval? I'm getting this -Error 802 : The number of days in service exceeds the vehicle warranty time limit.
Forum - 03/27/2018
... idea to click the blue "Start Date" or "Termination Date" column links to sort the data from newest to oldest to ensure you are reviewing the most current information....
16-NA-051 BULLETIN - 03/22/2018
We have a few vehicles that are having the active shutter issue. The bulletin that is being used is the 16-na-051. In this it says to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional...
CADPP24/24P - 03/22/2018
I have a vehicle that came in for warranty repairs with a CADPP24/24P Service Contract. I tried submitting it regulary through GWM (marked with a ZSCT trans. type) because my Service Manager said it was still apart of GMPP. Upon submittance, I got an...
Forum - 04/10/2018
I have a vehicle with 5047 miles tech roadforced balance all four tires found 3 with excessive roadforce, so replaced three tires. The tire labor operation pays .4 for 1 and .6 for the other tires. My question is would the tech get paid for the balance...
Forum - 05/01/2018
... they are going to pay us for one gallon even though the recall states one gallon will service two vehicles. The response was "This is being pais as per gallon. Quantity field only accepts whole numbers." Not really an answer, but if they want to charge...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
VEHICLE COMES IN WITH COMPLAINT OF NOT SHIFTING INTO 3RD FROM SECOND AND NO REVERSE. TECH SCANS FOR CODES AND FINDS NONE. TEARS DOWN TRANSMISSION TO CAUSAL TO FIND 3-5-R HOUSING BROKEN. DISASSEMBLED REST OF TRANSMISSION AND CLEANED METAL FROM TRANSMISSION. ...
Forum - 05/11/2018
... As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous maintenace once, but our rep debited it saying it didn't apply the way we used it. It's been about six weeks...
Patrick - 05/12/2018
... in this for 20 years, and GM has always wanted us to repair vs replace to save money. Is there a new policy that states this?Their comment back to us was "GM does not support seat repairs, and instructs the seat cover to be replaced not repaired." Does...
When the recall can't be done... - 05/17/2018
... before delivery. It was not.03 Silverado has open recall 04007 for the tailgate cables. This vehicle belongs to the airport authority and the tailgate and cables have been removed and discarded with a shell welded to the body of the truck. Obviously...
Forum - 08/31/2022
... They don't do time studies like they used to so they use these to come up with labor times on new product....
Forum - 09/22/2022
... a net item for having to sublet the repair and sometimes you can claim a higher amount if the vehicle had to be transported to another facility and brought back. If you want to give me a specific vehicle context I can get into a little more detail and...
Forum - 12/20/2022
... is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute a .2 or .5 recall that...
Emission coverage for HD trucks - 11/22/2022
Emissions coverage for some of our larger trucks can become a bit more complicated when you are dealing with vehicles with a GVWR > 8500lbs. When you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you...
Transportation LON items of concern - 01/10/2023
... there were missing keys. So what you normally do is call DBC to find out who delivered the vehicle,,,which they were able to do. When i called the number they gave me it turned out to be a non working number. Soo I googled the business...
Forum - 07/28/2022
New prices start August 1st ...correct?
Forum - 07/18/2022
... pay me for a weeks rental if the tech was to busy for 5 days before he even got to look at the vehicle and start his 1st punch) Also I had a recent scenerio where we finished a torque converter repair in two days (tech punched on 7.7 and off 7.9) well...
95/5 performance - 06/24/2022
... getting the last date that it was worked on in the system when submitting the claim to minimize vehicle downtime.Thanks...
exhaust manifold bolts failure warranty coverage - 06/17/2022
so we have recently had two instances of vehicles outside of their base warranty,,,,but still in their powertrain covereage,,,which experienced exhaust manifold bolt failures,,,where they crack for some reason,,,but the manifold itself is fine. ...
Parts Warranty Start Date - 07/06/2022
... but now with this repair, the original OTC time is up. That is why I am wondering if it started new when we installed them in 9/2020.Thanks...
Forum - 04/27/2022
Reference Transportation, Vehicle Storage, & PDI Policies & Procedures Article 1.1.13: Service Agents will be credited for missing owner's manuals and glove box literature portfolios at the net amount paid by Service Agent less any discounts or...
Missing Owners Manual Transportation Claim - 04/22/2022
we recently had a vehicle delivered without the owners manual and in trying to find how to handle this you really have to search thru quite a few references,,,,so here is what i found out. Hopefully you find this helpful :)1. if its not listed on...
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Forum - 05/09/2022
How is the new change working for everyone? I am getting a Please wait screen in Edge when I am trying to add pictures to a tclaim.
Forum - 05/26/2022
... the steps to do this you go through the EBCM and then the SDM. Didn't see the SDM LOP for this vehicle so I'm figuring EBCM would be my next one. Thanks for all the input. I love being able to come on here and get help from all of you. :-)...
Forum - 02/24/2022
... for LTZ trim (Chevy) or SLT on GMC (which never pays) The $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned this applies to the truck canister...
Forum - 02/14/2022
... be sure to include what you are working on, VIN or last 8 or year make model. Next without having vehicle context and looking up the base times etc I would say that it appears you are combining base times and add times. You cannot do that in global warranty. You...
Forum - 03/08/2022
... cards with this scenario with all 8 injectors and have been told different ways to do it. My newest GM rep told me that he did not know why, but that higher authorization from GM told him to have me do it on two serpate lines. We create the second...
Forum - 05/16/2023
Is anyone having issues scanning 2024 model year vehicles?
Forum - 05/05/2023
... LTG as it does in the tool I usually use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get...
Bulletin 21-NA-095 - 05/19/2023
... bulletin to replace the seal and clamp on the exhaust pipe. They have all been on an LM2 engine vehicle. My question is if they get a different P code then what is listed on the bulletin can I still use this bulletin? It just says "some customers may...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 04/11/2023
Define what you mean by "reman" because all transmissions are remanufactured unless it is a brand new model and no service parts are available. Do you mean an aftermarket reman or...?
OLH with Reset LOP - 04/11/2023
Hi allI have a vehicle here where the auto start stop function was not working. The tech roadtested it and scanned for codes and found all parameters set for it to be working but it wasn't. He ended up doing a hard factory reset and roadtested it and...
Forum - 02/24/2023
hello! can you please share vehicle make/model and the failure (possibly water leak at the windshield seal)? also, what labor operation is being claimed? and, is the repair expense claimed in net item/sublet (any labor time in base)? does the sublet...
... They don't do time studies like they used to so they use these to come up with labor times on new product....
Forum - 09/22/2022
... a net item for having to sublet the repair and sometimes you can claim a higher amount if the vehicle had to be transported to another facility and brought back. If you want to give me a specific vehicle context I can get into a little more detail and...
Forum - 12/20/2022
... is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute a .2 or .5 recall that...
Emission coverage for HD trucks - 11/22/2022
Emissions coverage for some of our larger trucks can become a bit more complicated when you are dealing with vehicles with a GVWR > 8500lbs. When you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you...
Transportation LON items of concern - 01/10/2023
... there were missing keys. So what you normally do is call DBC to find out who delivered the vehicle,,,which they were able to do. When i called the number they gave me it turned out to be a non working number. Soo I googled the business...
Forum - 07/28/2022
New prices start August 1st ...correct?
Forum - 07/18/2022
... pay me for a weeks rental if the tech was to busy for 5 days before he even got to look at the vehicle and start his 1st punch) Also I had a recent scenerio where we finished a torque converter repair in two days (tech punched on 7.7 and off 7.9) well...
95/5 performance - 06/24/2022
... getting the last date that it was worked on in the system when submitting the claim to minimize vehicle downtime.Thanks...
exhaust manifold bolts failure warranty coverage - 06/17/2022
so we have recently had two instances of vehicles outside of their base warranty,,,,but still in their powertrain covereage,,,which experienced exhaust manifold bolt failures,,,where they crack for some reason,,,but the manifold itself is fine. ...
Parts Warranty Start Date - 07/06/2022
... but now with this repair, the original OTC time is up. That is why I am wondering if it started new when we installed them in 9/2020.Thanks...
Forum - 04/27/2022
Reference Transportation, Vehicle Storage, & PDI Policies & Procedures Article 1.1.13: Service Agents will be credited for missing owner's manuals and glove box literature portfolios at the net amount paid by Service Agent less any discounts or...
Missing Owners Manual Transportation Claim - 04/22/2022
we recently had a vehicle delivered without the owners manual and in trying to find how to handle this you really have to search thru quite a few references,,,,so here is what i found out. Hopefully you find this helpful :)1. if its not listed on...
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Forum - 05/09/2022
How is the new change working for everyone? I am getting a Please wait screen in Edge when I am trying to add pictures to a tclaim.
Forum - 05/26/2022
... the steps to do this you go through the EBCM and then the SDM. Didn't see the SDM LOP for this vehicle so I'm figuring EBCM would be my next one. Thanks for all the input. I love being able to come on here and get help from all of you. :-)...
Forum - 02/24/2022
... for LTZ trim (Chevy) or SLT on GMC (which never pays) The $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned this applies to the truck canister...
Forum - 02/14/2022
... be sure to include what you are working on, VIN or last 8 or year make model. Next without having vehicle context and looking up the base times etc I would say that it appears you are combining base times and add times. You cannot do that in global warranty. You...
Forum - 03/08/2022
... cards with this scenario with all 8 injectors and have been told different ways to do it. My newest GM rep told me that he did not know why, but that higher authorization from GM told him to have me do it on two serpate lines. We create the second...
Forum - 05/16/2023
Is anyone having issues scanning 2024 model year vehicles?
Forum - 05/05/2023
... LTG as it does in the tool I usually use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get...
Bulletin 21-NA-095 - 05/19/2023
... bulletin to replace the seal and clamp on the exhaust pipe. They have all been on an LM2 engine vehicle. My question is if they get a different P code then what is listed on the bulletin can I still use this bulletin? It just says "some customers may...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 04/11/2023
Define what you mean by "reman" because all transmissions are remanufactured unless it is a brand new model and no service parts are available. Do you mean an aftermarket reman or...?
OLH with Reset LOP - 04/11/2023
Hi allI have a vehicle here where the auto start stop function was not working. The tech roadtested it and scanned for codes and found all parameters set for it to be working but it wasn't. He ended up doing a hard factory reset and roadtested it and...
Forum - 02/24/2023
hello! can you please share vehicle make/model and the failure (possibly water leak at the windshield seal)? also, what labor operation is being claimed? and, is the repair expense claimed in net item/sublet (any labor time in base)? does the sublet...
Forum - 03/10/2023
REVIEW THIS JMA ARTICLE Warranty News / jlwarranty Also you can find a deck on global by going to the homepage and using the white search box top center, type in scrap report and a pdf will come up right at the top. Click on that and it will show...
Forum - 02/17/2023
I would use 2069939 for vehicle access myself.
Forum - 12/12/2023
... in front of you and you need to close out a CPO oil change, and you need to look up the specific vehicle to see how much GM will pay, then sometimes you look across and look at the wrong total and get it wrong anyway! (You know, for example).&...
Forum - 11/27/2023
I had it happen w hen none of the LPO'S arrived at time of delivery and the vehicle had about 5000 miles when the customer returned. I just h-routed and it was paid.
Extensive Diagnosis-Part Ordered - 10/31/2023
Hi2021 Chevy Silverado 3500We had a vehicle come in stating the reverse camera will stay on. They performed extensive diagnosis and tests and cleaned the rust on the connectors and soldered and cleaned rear grounds. Camera still showing when running lights...
Incompatible part - 11/01/2023
This is from the November news letter: There is no service management authorization code or approval required for an incompatible part reject. But an incompatible part is often an excessive part and authorization code P is required, along...
Forum - 11/01/2023
Use a copy of this ticket when the vehicle comes back to pay OLH and diagnosis. Hopefully the time punches and documentation are good on the original. I would not submit twice for the same repair. Just wait and do it all at once. Tech will be mad but...
LPO INSTALLATION TIME AND MILEAGE LIMITS - 11/22/2023
... limit or mileage limit for LPO installations. Some of the LPO accessories had not arrived when the vehicle was at the dealership and the customer took delivery knowing that the accessories were not here yet. The customer has taken a long time to return...
Forum - 10/09/2023
... they will walk away from you. We are also encountering a very high number of damaged vehicles and they like to show up at 4:58 in a rush to go. I hear some dealers just say to tell them to drop them STI which then gives you the extra...
Forum - 10/10/2023
... earn Dealer Empowerment to self-authorize transactions rejecting due to Error Message 872 (Dongle vehicle data is required for this transaction and not received). We are pleased to inform you that your dealership has earned this empowerment for Q4 2023.* Dealers...
Forum - 08/31/2023
Thank you for your responses! The following is a copy of the article that we published in the latest, September edition of the Warranty News regarding the issues with GWM:
Paint Claim with dent - 08/25/2023
Hi allI am questioning myself on if I am doing this correctly. I have a transportation claim for a vehicle with a dent on the bedside. Now I've been told that I could use the paint labor op and then use OLH time for the repair of the dent. I've been looking...
Paint Lops - 06/07/2023
HiWe are replacing a front grille on a 2022 Chevy Silverado that was peeling and separating. On this vehicle the grille was painted to match. The part description also states that this is a paint to match kit. I am having a difficult time finding the...
Battery Replacement - 06/14/2023
HiI was just wondering if anyone else has encountered this situation. We had a vehicle down with an engine on backorder for over 4 months. When the engine was finally replaced it wouldn't crank due to a dead battery. Tech charged the battery and found...
Forum - 07/06/2023
... way because too many times my guys would pick an opcode off the table that doesn't apply to the vehicle they are working on and thinking it was covered when it wasn't....
Forum - 07/24/2023
... to punch" I gave an example to them in a meeting, played the "what if" game. If a vehicle somes in and they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they don't clock then oh w...
Forum - 08/07/2023
No, and what is on a vehicle really varies. My suggestion is look for items that say "bulb" and google the part number real quickly. Most LED's are serviced as part of an assembly and should be listed as "lamp".
Forum - 08/07/2023
I hate to say this but you might need to contact DBC, use the chat and give them your Job Card info and have them see why your vehicle is not paying on that operation code. You will probably never hear back from WSC on that one.
Forum - 07/27/2023
Hi mpatten10! Check out the "Coverage Code P" article within the August edition of the Warranty News or click here: Coverage Code P for more info.
Forum - 03/05/2020
... and asked for guidance, since it came from a bulletin that had a bank 1, or bank 2 labor op, but vehicle here had both sides fail. She had said to do as you described, since it came from a bulletin. Then, a different WS person got in my claim and said...
Forum - 03/20/2020
If I have read it correctly, you only need to do that for items that are permanently affixed to vehicle (ie: steps, mud flaps and such) to get the 3/36 coverage on them. Items not permanently istalled, have the 24 month warranty
Forum - 02/17/2020
In order to "add this to the build" for warranty", look in you LTG for whatever vehicle it was installed on, EX: 2020 Chev. Silverado. look in general information. delaer installed gm accessory installation. find the accessory that was installed. In this...
Forum - 03/02/2020
... the exact amount that he paid for the repair? This was how I thought it worked. However my new manager says that it should be the amount that it would have cost under warranty which is always much less. If we do reimburse the full amount paid and...
What Would You Do - 06/20 - 05/28/2020
... and indicated policy decision authorization. The transaction rejected with an error for vehicle out of warranty based on mileage and parts excessive for the submitted labor operation.After review, the warranty administrator determined that the PET...
Forum - 06/04/2020
... replacement will be required to complete the Worksheet in its entirety and retain it in the vehicle history folder....
REVIEW THIS JMA ARTICLE Warranty News / jlwarranty Also you can find a deck on global by going to the homepage and using the white search box top center, type in scrap report and a pdf will come up right at the top. Click on that and it will show...
Forum - 02/17/2023
I would use 2069939 for vehicle access myself.
Forum - 12/12/2023
... in front of you and you need to close out a CPO oil change, and you need to look up the specific vehicle to see how much GM will pay, then sometimes you look across and look at the wrong total and get it wrong anyway! (You know, for example).&...
Forum - 11/27/2023
I had it happen w hen none of the LPO'S arrived at time of delivery and the vehicle had about 5000 miles when the customer returned. I just h-routed and it was paid.
Extensive Diagnosis-Part Ordered - 10/31/2023
Hi2021 Chevy Silverado 3500We had a vehicle come in stating the reverse camera will stay on. They performed extensive diagnosis and tests and cleaned the rust on the connectors and soldered and cleaned rear grounds. Camera still showing when running lights...
Incompatible part - 11/01/2023
This is from the November news letter: There is no service management authorization code or approval required for an incompatible part reject. But an incompatible part is often an excessive part and authorization code P is required, along...
Forum - 11/01/2023
Use a copy of this ticket when the vehicle comes back to pay OLH and diagnosis. Hopefully the time punches and documentation are good on the original. I would not submit twice for the same repair. Just wait and do it all at once. Tech will be mad but...
LPO INSTALLATION TIME AND MILEAGE LIMITS - 11/22/2023
... limit or mileage limit for LPO installations. Some of the LPO accessories had not arrived when the vehicle was at the dealership and the customer took delivery knowing that the accessories were not here yet. The customer has taken a long time to return...
Forum - 10/09/2023
... they will walk away from you. We are also encountering a very high number of damaged vehicles and they like to show up at 4:58 in a rush to go. I hear some dealers just say to tell them to drop them STI which then gives you the extra...
Forum - 10/10/2023
... earn Dealer Empowerment to self-authorize transactions rejecting due to Error Message 872 (Dongle vehicle data is required for this transaction and not received). We are pleased to inform you that your dealership has earned this empowerment for Q4 2023.* Dealers...
Forum - 08/31/2023
Thank you for your responses! The following is a copy of the article that we published in the latest, September edition of the Warranty News regarding the issues with GWM:
Paint Claim with dent - 08/25/2023
Hi allI am questioning myself on if I am doing this correctly. I have a transportation claim for a vehicle with a dent on the bedside. Now I've been told that I could use the paint labor op and then use OLH time for the repair of the dent. I've been looking...
Paint Lops - 06/07/2023
HiWe are replacing a front grille on a 2022 Chevy Silverado that was peeling and separating. On this vehicle the grille was painted to match. The part description also states that this is a paint to match kit. I am having a difficult time finding the...
Battery Replacement - 06/14/2023
HiI was just wondering if anyone else has encountered this situation. We had a vehicle down with an engine on backorder for over 4 months. When the engine was finally replaced it wouldn't crank due to a dead battery. Tech charged the battery and found...
Forum - 07/06/2023
... way because too many times my guys would pick an opcode off the table that doesn't apply to the vehicle they are working on and thinking it was covered when it wasn't....
Forum - 07/24/2023
... to punch" I gave an example to them in a meeting, played the "what if" game. If a vehicle somes in and they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they don't clock then oh w...
Forum - 08/07/2023
No, and what is on a vehicle really varies. My suggestion is look for items that say "bulb" and google the part number real quickly. Most LED's are serviced as part of an assembly and should be listed as "lamp".
Forum - 08/07/2023
I hate to say this but you might need to contact DBC, use the chat and give them your Job Card info and have them see why your vehicle is not paying on that operation code. You will probably never hear back from WSC on that one.
Forum - 07/27/2023
Hi mpatten10! Check out the "Coverage Code P" article within the August edition of the Warranty News or click here: Coverage Code P for more info.
Forum - 03/05/2020
... and asked for guidance, since it came from a bulletin that had a bank 1, or bank 2 labor op, but vehicle here had both sides fail. She had said to do as you described, since it came from a bulletin. Then, a different WS person got in my claim and said...
Forum - 03/20/2020
If I have read it correctly, you only need to do that for items that are permanently affixed to vehicle (ie: steps, mud flaps and such) to get the 3/36 coverage on them. Items not permanently istalled, have the 24 month warranty
Forum - 02/17/2020
In order to "add this to the build" for warranty", look in you LTG for whatever vehicle it was installed on, EX: 2020 Chev. Silverado. look in general information. delaer installed gm accessory installation. find the accessory that was installed. In this...
Forum - 03/02/2020
... the exact amount that he paid for the repair? This was how I thought it worked. However my new manager says that it should be the amount that it would have cost under warranty which is always much less. If we do reimburse the full amount paid and...
What Would You Do - 06/20 - 05/28/2020
... and indicated policy decision authorization. The transaction rejected with an error for vehicle out of warranty based on mileage and parts excessive for the submitted labor operation.After review, the warranty administrator determined that the PET...
Forum - 06/04/2020
... replacement will be required to complete the Worksheet in its entirety and retain it in the vehicle history folder....
bearing reluctor ring - 06/09/2020
hello again, I'm new to GM and I'm having to figure this all out on my own due to the covid. so please be patient with me. From reading everything I can find it’s my understanding that if I can’t find an op code for the job I use...
Forum - 06/09/2020
If he's claiming the radiator he had best have some flow values to verify that the cooler is restricted, on some of the newer trucks the trans cooler is in the condenser but the same would go for that. I don't think they route fluid through both, so I...
REPEAT/RELATED REPAIR - 06/12/2020
... just the purge solenoid and still only one code. Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage. Would you put both parts on same line and have SM authorize repeat related repair and H Route ticket...
What Would You Do - 08/20 - 07/30/2020
... correct the condition the technician replaced both the front and rear brake pads. The new pad design has a high scorch friction material. The bulletin contains two labor operations, one for the replacement of the front disc brake pads (2420150)...
Forum - 09/04/2020
Hi Kristen, That part I understand, I'm just wondering if there is something that states they must sign when the vehicle is picked up. I've not found where it states. But more along the lines as a dealer's policy and/or a state requirement.
What Would You Do - 09/20 - 08/25/2020
... the transmission and valve body and flushed the cooler. A final road test was performed, and the vehicle was found to be operating as designed. The warranty administrator submitted the transaction with the labor operation for the torque converter...
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... screenshot now only states Action Complete, Job Card #, and Warranty code. So if I have a vehicle with multiple programming recalls, I have no idea which code goes with which recall. Luckily my techs are very good about putting the codes...
Forum - 03/25/2021
... title will have a warranty block, but not every warranty block will have a branded title." Vehicles with branded titles are typically not included in a Special Coverage, although they may be included in extenuating circumstances or if the SC if...
Windshield Resealing - 02/20/2021
HiWe had a windshield that was leaking and caused damage inside the vehicle. I know my main lop will be for the windshield with the other stuff under OLH. I have in the past used the windshield R&R 2020380 for the labor op to use for the sublet. ...
Forum - 02/21/2021
The new payment process went into effect on 2/15/2021. I would agree with how you handled the processing fee for the repurchase initiated prior to the process change on 2/15.
Forum - 12/29/2020
... is Traverse. Be careful that you are submitting for the "difference" and not the full weight. The new machine tracks what you take out and what you put back in and prints the difference. That is what is billable. Don't automatically bill the full ch...
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
Multiple job lines for this claim? - 12/23/2020
... reassembly, tech then found a flar on 2-3 gear shift. There is a bulletin for this vehicle stating to replace the valve body. Which he did. After reassembly, he noticed it slips in drive and reverse. and ended replacing the TECHM. So 3 repairs were...
Forum - 12/16/2020
I have had newer ones have dep field, but months-old is still missing. I'm so ready to pull my hair out. When I contact them about a claim getting 'stuck' in DT, I get SOOOO many different and non-logical answers. Their suggestions are to build in Global,...
Forum - 12/17/2020
... receipt(s) for reimbursement consideration up to $7.50 each way. Shuttle of the customer’s vehicle to/from the Service Agent is not a covered service per the Courtesy Transportation Program."...
Coding with multiple parts replaced - 12/17/2020
... these crazy times. I was wondering what others are doing to code out claims with these issues.Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the hose are all clogged and replaces them all. So since...
What Would You Do - 12/20 - 11/25/2020
... and the rated CCA. The test result yielded a Bad Battery result, so the technician installed a new battery, attached a copy of the test result printout, and completed documentation on the job card. The warranty administrator at the dealership has...
Forum - 09/29/2020
... owners, free of charge, by providing the above required documents to any purchaser of the vehicle in which the assembly/component was originally installed."...
Forum - 09/29/2020
Hi Ricerocket: Could you please provide additional information on the transportation damage issue? (Vehicle model/year, labor operation selected, and damage code). Thanks!
Forum - 09/04/2020
FranB63: that is correct - there is not a definitive GM policy on customer signature at time of vehicle pick up. Have a great weekend : )
Forum - 09/01/2020
... date. The completed pre-write up form must be attached to the job card and retained in the vehicle history folder....
Forum - 08/05/2021
... away. Usually they come to me to verify the OLH is ok to claim and we review the claim before the vehicle leaves the shop. I have only had 2 instances so far (a few months shy of 2 years in this position) where the claim was sent back/OLH not approved,...
Elapsed time on tech punches - 08/06/2021
... on job cards? I thought the answer was no, but I'm not positive. But then on last months warranty newsletter, there was a list of audit chargebacks and one of them was due to not enough elapsed time to support the repair."The auditor noted that the actual...
First free LOF reject - 08/19/2021
I've got a reject on my hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. ...
Forum - 06/17/2021
... PUMP ASSEMBLY, VALVE BODIES, SOLENOID PACK ASSEMBLY, REASSEMBLED TRANSMISSION, PROGRAMMED NEW SOLENOID PACK ASSEMBLY, VERIFIED PROPER FLUID LEVEL, RESET TRANSMISSION ADAPTS, TEST DROVE, OK//// LABOR OP 8465282 12.5HRS + 4.0 HRS OLH = 16.5 HRS /// CLAIM...
hello again, I'm new to GM and I'm having to figure this all out on my own due to the covid. so please be patient with me. From reading everything I can find it’s my understanding that if I can’t find an op code for the job I use...
Forum - 06/09/2020
If he's claiming the radiator he had best have some flow values to verify that the cooler is restricted, on some of the newer trucks the trans cooler is in the condenser but the same would go for that. I don't think they route fluid through both, so I...
REPEAT/RELATED REPAIR - 06/12/2020
... just the purge solenoid and still only one code. Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage. Would you put both parts on same line and have SM authorize repeat related repair and H Route ticket...
What Would You Do - 08/20 - 07/30/2020
... correct the condition the technician replaced both the front and rear brake pads. The new pad design has a high scorch friction material. The bulletin contains two labor operations, one for the replacement of the front disc brake pads (2420150)...
Forum - 09/04/2020
Hi Kristen, That part I understand, I'm just wondering if there is something that states they must sign when the vehicle is picked up. I've not found where it states. But more along the lines as a dealer's policy and/or a state requirement.
What Would You Do - 09/20 - 08/25/2020
... the transmission and valve body and flushed the cooler. A final road test was performed, and the vehicle was found to be operating as designed. The warranty administrator submitted the transaction with the labor operation for the torque converter...
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... screenshot now only states Action Complete, Job Card #, and Warranty code. So if I have a vehicle with multiple programming recalls, I have no idea which code goes with which recall. Luckily my techs are very good about putting the codes...
Forum - 03/25/2021
... title will have a warranty block, but not every warranty block will have a branded title." Vehicles with branded titles are typically not included in a Special Coverage, although they may be included in extenuating circumstances or if the SC if...
Windshield Resealing - 02/20/2021
HiWe had a windshield that was leaking and caused damage inside the vehicle. I know my main lop will be for the windshield with the other stuff under OLH. I have in the past used the windshield R&R 2020380 for the labor op to use for the sublet. ...
Forum - 02/21/2021
The new payment process went into effect on 2/15/2021. I would agree with how you handled the processing fee for the repurchase initiated prior to the process change on 2/15.
Forum - 12/29/2020
... is Traverse. Be careful that you are submitting for the "difference" and not the full weight. The new machine tracks what you take out and what you put back in and prints the difference. That is what is billable. Don't automatically bill the full ch...
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
Multiple job lines for this claim? - 12/23/2020
... reassembly, tech then found a flar on 2-3 gear shift. There is a bulletin for this vehicle stating to replace the valve body. Which he did. After reassembly, he noticed it slips in drive and reverse. and ended replacing the TECHM. So 3 repairs were...
Forum - 12/16/2020
I have had newer ones have dep field, but months-old is still missing. I'm so ready to pull my hair out. When I contact them about a claim getting 'stuck' in DT, I get SOOOO many different and non-logical answers. Their suggestions are to build in Global,...
Forum - 12/17/2020
... receipt(s) for reimbursement consideration up to $7.50 each way. Shuttle of the customer’s vehicle to/from the Service Agent is not a covered service per the Courtesy Transportation Program."...
Coding with multiple parts replaced - 12/17/2020
... these crazy times. I was wondering what others are doing to code out claims with these issues.Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the hose are all clogged and replaces them all. So since...
What Would You Do - 12/20 - 11/25/2020
... and the rated CCA. The test result yielded a Bad Battery result, so the technician installed a new battery, attached a copy of the test result printout, and completed documentation on the job card. The warranty administrator at the dealership has...
Forum - 09/29/2020
... owners, free of charge, by providing the above required documents to any purchaser of the vehicle in which the assembly/component was originally installed."...
Forum - 09/29/2020
Hi Ricerocket: Could you please provide additional information on the transportation damage issue? (Vehicle model/year, labor operation selected, and damage code). Thanks!
Forum - 09/04/2020
FranB63: that is correct - there is not a definitive GM policy on customer signature at time of vehicle pick up. Have a great weekend : )
Forum - 09/01/2020
... date. The completed pre-write up form must be attached to the job card and retained in the vehicle history folder....
Forum - 08/05/2021
... away. Usually they come to me to verify the OLH is ok to claim and we review the claim before the vehicle leaves the shop. I have only had 2 instances so far (a few months shy of 2 years in this position) where the claim was sent back/OLH not approved,...
Elapsed time on tech punches - 08/06/2021
... on job cards? I thought the answer was no, but I'm not positive. But then on last months warranty newsletter, there was a list of audit chargebacks and one of them was due to not enough elapsed time to support the repair."The auditor noted that the actual...
First free LOF reject - 08/19/2021
I've got a reject on my hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. ...
Forum - 06/17/2021
... PUMP ASSEMBLY, VALVE BODIES, SOLENOID PACK ASSEMBLY, REASSEMBLED TRANSMISSION, PROGRAMMED NEW SOLENOID PACK ASSEMBLY, VERIFIED PROPER FLUID LEVEL, RESET TRANSMISSION ADAPTS, TEST DROVE, OK//// LABOR OP 8465282 12.5HRS + 4.0 HRS OLH = 16.5 HRS /// CLAIM...
Dealer track and labor dependency codes - 06/23/2021
With all the new reprograms occuring, how many are having a hard time getting Dealertrack to update their system so that the labor op will require it?I have had cases opened for this, and so far nothing as of yet. One person I spoke to said I had...
Forum - 06/23/2021
... ensure a quality repair of the particular area involved. Although, based on the repair and unique vehicle designs, the option to tape-off or remove additional components may not be comprehended in the base time. Please review the Global Warranty Management...
Forum - 05/27/2021
The new "chromium" based Edge browser should work for almost everything now. If you are on windows 10 you should have it. The icon looks like this The only issue I have is if you try to correct one in global it can duplicate fields and EPIC is completely...
Forum - 06/02/2021
I go by whatever is on the "new vehicle" maintenance chart. We are out of filters and it looks like we are ordering them by VIN. My morons...er service advisors don't have the intelligence to explain to these customers that they should come in when the...
Sublet - 09/20/2021
... they had a vendor come in to diagnose it. But parts had to be ordered, so the customer took their vehicle. The advisor billed out the sublet and I asked him to remove it from that repair order and bill it when the customer returns. He now can't take...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... set forth in the program guidelines, not to exceed $44 per day, when providing a GM branded rental vehicle. Their initial primary focus will be on providing Bolt Recall loaners." I should say, we are CTP Dealer so we get $46 per day. ...
What Would You Do - 11/21 - 10/26/2021
... Agent Analysis Summary Report.The service manager has indicated that there have been several vehicles in the shop in the last month for Engine Propulsion related repairs, so he has concern that due to the sheer number of repairs, Repair Group 40 –...
apprenticeship - 10/06/2021
I am new to the warranty admin role of making all the magic happen. My question is that we have several guys who were in oil change that are moving to the apprenticeship role. I have one guy that has alot of experience in mechanics and does really...
PIE0669 Info on 7500 mile maint for Dual Clutch Trans Canister Filter - 11/04/2021
Just curious if anyone has read this new bulletin?In the "attention" section it reads Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the Global Warranty Management / Investigate...
Forum - 01/17/2022
... at what i just sent to Kristen on this....hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is...
Forum - 01/19/2022
... be considered acceptable. This information must be attached to the job card and be a part of the vehicle history file....
Forum - 01/24/2022
I submitted using the new rates for Tahoe's / 1500 / 2500 and I am finding that it is still using the $50 and not the $55
Forum - 01/12/2022
... (if you know what that is). GM used to mail us to them every year with bulletins or something when new models came out. I used to keep them in my box for reference. As a tech they gave me a lot of vital information. As a warranty admin I don't use as...
Analyst Ranking on Service Agent Summary Roport? - 01/05/2022
... confuses me so I just want to make sure GM hasn't change this. The most recent JLWarranty News January 2022, states on pg 4, "If your ranking number gets too high, based on too may points accumulated in the four categories mentioned above, you...
TOWING LABOR OP - 01/05/2022
Customer did not contact roadside assistance and had their vehicle towed in by a company. We ended up not finding a warrantable concern. Is there a labor op to submit for just the tow? I found 0590019 in the pre-delivery section of LTG, but it says "MIC...
Base Time Clock Time Changes - 06/20/2022
... with written documentation to support the time submitted in the transaction. After performing vehicle diagnosis, it may be necessary to review the LTG for the repair that the technician will be performing. If the labor operation is listed as a ST operation,...
Chassis Parts Lifetime Warranty - 05/25/2022
... are not to issue a consumer warranty certificate when the part is installed under the New Vehicle Warranty or GM Parts and Accessories Warranties where the customer does not pay for any portion of the repair. Verify warranty eligibility by requesting...
Missed Revenue - 05/25/2022
... parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... being tested. Example steps your technician might take to find a fluid leak include: Get the vehicle up to normal operating temperature. Inspect for drips. Identify the type of fluid and the approximate location of the leak. Inspect sealing surfaces,...
Bolt High Voltage Batteries - 09/26/2022
... an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic software update or for a full EV battery pack replacement to close the recall, dealers should update, print, and present the Bolt...
Transportation Claims and Related Damage - 09/26/2022
... receipt that was not identifiable at the time of the inspection and was not discovered until the vehicle was disassembled. Just like consequential damage in a warranty claim, all repairs will be submitted with the labor operation that coincides with...
R-1234yf and Missed Revenue - 08/22/2022
When servicing vehicles with R-1234yf, dealers must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. Additionally, the...
Option C Labor Rate - 01/03/2022
On January 1, 2022, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Proper Battery Testing - 01/27/2022
... of not testing the battery with the correct CCA rating and/or not testing in the “out of vehicle” mode. Techlink has a reference chart that lists each model year, engine RPO and whether the battery type is Flooded or AGM. Selecting the correct...
Reject of the Month - January 2022 - 01/03/2022
... Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. The claim was for a valve spring replacement on a Chevrolet Corvette. At the time of the repair the...
With all the new reprograms occuring, how many are having a hard time getting Dealertrack to update their system so that the labor op will require it?I have had cases opened for this, and so far nothing as of yet. One person I spoke to said I had...
Forum - 06/23/2021
... ensure a quality repair of the particular area involved. Although, based on the repair and unique vehicle designs, the option to tape-off or remove additional components may not be comprehended in the base time. Please review the Global Warranty Management...
Forum - 05/27/2021
The new "chromium" based Edge browser should work for almost everything now. If you are on windows 10 you should have it. The icon looks like this The only issue I have is if you try to correct one in global it can duplicate fields and EPIC is completely...
Forum - 06/02/2021
I go by whatever is on the "new vehicle" maintenance chart. We are out of filters and it looks like we are ordering them by VIN. My morons...er service advisors don't have the intelligence to explain to these customers that they should come in when the...
Sublet - 09/20/2021
... they had a vendor come in to diagnose it. But parts had to be ordered, so the customer took their vehicle. The advisor billed out the sublet and I asked him to remove it from that repair order and bill it when the customer returns. He now can't take...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... set forth in the program guidelines, not to exceed $44 per day, when providing a GM branded rental vehicle. Their initial primary focus will be on providing Bolt Recall loaners." I should say, we are CTP Dealer so we get $46 per day. ...
What Would You Do - 11/21 - 10/26/2021
... Agent Analysis Summary Report.The service manager has indicated that there have been several vehicles in the shop in the last month for Engine Propulsion related repairs, so he has concern that due to the sheer number of repairs, Repair Group 40 –...
apprenticeship - 10/06/2021
I am new to the warranty admin role of making all the magic happen. My question is that we have several guys who were in oil change that are moving to the apprenticeship role. I have one guy that has alot of experience in mechanics and does really...
PIE0669 Info on 7500 mile maint for Dual Clutch Trans Canister Filter - 11/04/2021
Just curious if anyone has read this new bulletin?In the "attention" section it reads Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the Global Warranty Management / Investigate...
Forum - 01/17/2022
... at what i just sent to Kristen on this....hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is...
Forum - 01/19/2022
... be considered acceptable. This information must be attached to the job card and be a part of the vehicle history file....
Forum - 01/24/2022
I submitted using the new rates for Tahoe's / 1500 / 2500 and I am finding that it is still using the $50 and not the $55
Forum - 01/12/2022
... (if you know what that is). GM used to mail us to them every year with bulletins or something when new models came out. I used to keep them in my box for reference. As a tech they gave me a lot of vital information. As a warranty admin I don't use as...
Analyst Ranking on Service Agent Summary Roport? - 01/05/2022
... confuses me so I just want to make sure GM hasn't change this. The most recent JLWarranty News January 2022, states on pg 4, "If your ranking number gets too high, based on too may points accumulated in the four categories mentioned above, you...
TOWING LABOR OP - 01/05/2022
Customer did not contact roadside assistance and had their vehicle towed in by a company. We ended up not finding a warrantable concern. Is there a labor op to submit for just the tow? I found 0590019 in the pre-delivery section of LTG, but it says "MIC...
Base Time Clock Time Changes - 06/20/2022
... with written documentation to support the time submitted in the transaction. After performing vehicle diagnosis, it may be necessary to review the LTG for the repair that the technician will be performing. If the labor operation is listed as a ST operation,...
Chassis Parts Lifetime Warranty - 05/25/2022
... are not to issue a consumer warranty certificate when the part is installed under the New Vehicle Warranty or GM Parts and Accessories Warranties where the customer does not pay for any portion of the repair. Verify warranty eligibility by requesting...
Missed Revenue - 05/25/2022
... parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... being tested. Example steps your technician might take to find a fluid leak include: Get the vehicle up to normal operating temperature. Inspect for drips. Identify the type of fluid and the approximate location of the leak. Inspect sealing surfaces,...
Bolt High Voltage Batteries - 09/26/2022
... an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic software update or for a full EV battery pack replacement to close the recall, dealers should update, print, and present the Bolt...
Transportation Claims and Related Damage - 09/26/2022
... receipt that was not identifiable at the time of the inspection and was not discovered until the vehicle was disassembled. Just like consequential damage in a warranty claim, all repairs will be submitted with the labor operation that coincides with...
R-1234yf and Missed Revenue - 08/22/2022
When servicing vehicles with R-1234yf, dealers must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. Additionally, the...
Option C Labor Rate - 01/03/2022
On January 1, 2022, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Proper Battery Testing - 01/27/2022
... of not testing the battery with the correct CCA rating and/or not testing in the “out of vehicle” mode. Techlink has a reference chart that lists each model year, engine RPO and whether the battery type is Flooded or AGM. Selecting the correct...
Reject of the Month - January 2022 - 01/03/2022
... Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. The claim was for a valve spring replacement on a Chevrolet Corvette. At the time of the repair the...
Up Assembly Process - 01/27/2021
... place of a single component for a warranty repair, the entire up assembly must be installed on the vehicle. All parts removed from the vehicle should be retained and subsequently scrapped in accordance with GM Policies & Procedures. Any Warranty...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... reject with this reject code: Error 023 : Service Agent is not allowed to submit transactions for vehicle model (e.g. 1FC48, 1RF68) and there is no possibility of getting reimbursed for the transaction. Restrictions may be viewed in GWM under...
Reject of the Month - February 2021 - 01/27/2021
... owner of a 2017 Cadillac Escalade took their vehicle to the service department with an intermittent noise concern from the rear of the vehicle. The technician verified the noise was coming from the rear end, disassembled the rear differential and found...
Labor Time Allowance - 12/29/2020
... the corresponding labor operation, specific vehicle application, the current labor time, the new labor time, and the overall time difference. In addition to the advanced notice of labor time changes, when appropriate, videos will be released to...
PIP5710 Charge Air Cooler Tube - 01/27/2021
Select 2020-21 Equinox, Terrain, Malibu vehicles may have an issue with the CAC tube disconnecting from the throttle body resulting in reduced engine power. Technicians are advised to follow PIP5710. The bulletin repairs include making sure the seal is...
Reject of the Month - May 2021 - 04/29/2021
... allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle getting loud while going over 25 mph. The technician at their local dealership found that the vehicle was leaking oil from the rear main crank...
Courtesy Transportation Program Updates - 05/26/2021
... allowance for Qualified Chevrolet Buick GMC Courtesy Transportation Program (CTP) loaner vehicles has increased to a maximum of $46 per day or $23 for same/partial day loaners. Dealers with a physical address in a high expense area are eligible for an...
Window Glass - 05/26/2021
... potential warranty condition due to a poor-quality belt seal. Pictures taken from the side of the vehicle that show the B-pillar glass edge are recommended in support of the warranty claim. ...
Accounting of Labor Time - 06/29/2021
... must be included. Valid time stamps support the actual time that the technician is working on the vehicle. Ensure that all elements of the repair (time documentation, parts billed on the job card, OLH, etc) must follow a logical order for the repair...
What's the Cause? - 06/29/2021
... failure to be part of the written story, as told by the technician repairing a customer’s vehicle. Technicians know this, it’s been a requirement forever, yet many warranty administrators face job card after job card that are missing this...
Claiming Shuttle Allowance - 10/01/2021
With the shortage of vehicles available to put into your Courtesy Transportation Program, shuttle service is filling the void for many dealerships. You are allowed to claim $7.50 for a one-way shuttle and $15.00 for a two-way. Whether you transport your...
Option C Labor Rate - 12/01/2021
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
A Warranty Administrators Day - 10/01/2021
... from a well-skilled warranty administrator was either an after-thought or not an option. A new warranty administrator generally does not receive the critical on-the-job training necessary to efficiently perform the day-to-day tasks of the position....
Option C Labor Rate Increase - 11/22/2022
On January 1, 2023, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Return to Office - 11/21/2022
GM has set a new deadline of January 30 for most salaried employees to stop working remotely for most of the workweek. GM initially intended to call workers to return to the office for three or more days a week in December. Senior leadership has decided...
OLH Empowerment - 01/05/2023
In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process...
Ultium PowerUp Level 2 Home Charger - 01/05/2023
... parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty is only valid for the original purchaser and is not transferable....
Corvette E-Ray - 01/24/2023
... 1953 model Corvette was the first mass produced, fiberglass bodied sports car in the US. The new E-Ray is anticipated to be a game changer as it will be the first electrified Corvette as the supercar moves toward an all-electric future. The E-Ray is...
Option C Labor Rate - 01/04/2023
On January 1, 2023, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Personal Property Damage - 07/25/2023
... for damage to their personal property arising out of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008 include: Clothing or other...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... being tested. Examples of steps your technician might take to find a fluid leak include: Get the vehicle up to normal operating temperature. Inspect for drips. Identify the type of fluid and the approximate location of the leak. Inspect sealing surfaces,...
Bulletin 24-NA-054 - 03/23/2024
Information on No Heated Seats or Heated Steering Wheel During Remote Start A new bulletin came out March 15th, 2024. Unlike most bulletins that provide helpful information for the technician in the repair process, this bulletin has information...
Dealer Empowerment - 03/23/2024
... goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The bulletin provides guidelines to further assist dealer managers in the utilization of these tools to resolve customer...
Hummer EV 37" Tire Calibration - 02/26/2024
When a 2022MY or newer GMC Hummer EV is modified with aftermarket oversize tires (37” only) the odometer and speedometer should be recalibrated to maintain accurate readings. A tire no larger than 37”x12.5” is recommended. Techline Customer...
Authorization Code G and SAVI - 01/29/2024
... the ability to self-authorize transactions that have rejected due with error message 872: Dongle vehicle data is required for this transaction and not received. Those dealers received notification in early January that they are empowered to self-authorize...
... place of a single component for a warranty repair, the entire up assembly must be installed on the vehicle. All parts removed from the vehicle should be retained and subsequently scrapped in accordance with GM Policies & Procedures. Any Warranty...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... reject with this reject code: Error 023 : Service Agent is not allowed to submit transactions for vehicle model (e.g. 1FC48, 1RF68) and there is no possibility of getting reimbursed for the transaction. Restrictions may be viewed in GWM under...
Reject of the Month - February 2021 - 01/27/2021
... owner of a 2017 Cadillac Escalade took their vehicle to the service department with an intermittent noise concern from the rear of the vehicle. The technician verified the noise was coming from the rear end, disassembled the rear differential and found...
Labor Time Allowance - 12/29/2020
... the corresponding labor operation, specific vehicle application, the current labor time, the new labor time, and the overall time difference. In addition to the advanced notice of labor time changes, when appropriate, videos will be released to...
PIP5710 Charge Air Cooler Tube - 01/27/2021
Select 2020-21 Equinox, Terrain, Malibu vehicles may have an issue with the CAC tube disconnecting from the throttle body resulting in reduced engine power. Technicians are advised to follow PIP5710. The bulletin repairs include making sure the seal is...
Reject of the Month - May 2021 - 04/29/2021
... allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle getting loud while going over 25 mph. The technician at their local dealership found that the vehicle was leaking oil from the rear main crank...
Courtesy Transportation Program Updates - 05/26/2021
... allowance for Qualified Chevrolet Buick GMC Courtesy Transportation Program (CTP) loaner vehicles has increased to a maximum of $46 per day or $23 for same/partial day loaners. Dealers with a physical address in a high expense area are eligible for an...
Window Glass - 05/26/2021
... potential warranty condition due to a poor-quality belt seal. Pictures taken from the side of the vehicle that show the B-pillar glass edge are recommended in support of the warranty claim. ...
Accounting of Labor Time - 06/29/2021
... must be included. Valid time stamps support the actual time that the technician is working on the vehicle. Ensure that all elements of the repair (time documentation, parts billed on the job card, OLH, etc) must follow a logical order for the repair...
What's the Cause? - 06/29/2021
... failure to be part of the written story, as told by the technician repairing a customer’s vehicle. Technicians know this, it’s been a requirement forever, yet many warranty administrators face job card after job card that are missing this...
Claiming Shuttle Allowance - 10/01/2021
With the shortage of vehicles available to put into your Courtesy Transportation Program, shuttle service is filling the void for many dealerships. You are allowed to claim $7.50 for a one-way shuttle and $15.00 for a two-way. Whether you transport your...
Option C Labor Rate - 12/01/2021
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
A Warranty Administrators Day - 10/01/2021
... from a well-skilled warranty administrator was either an after-thought or not an option. A new warranty administrator generally does not receive the critical on-the-job training necessary to efficiently perform the day-to-day tasks of the position....
Option C Labor Rate Increase - 11/22/2022
On January 1, 2023, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Return to Office - 11/21/2022
GM has set a new deadline of January 30 for most salaried employees to stop working remotely for most of the workweek. GM initially intended to call workers to return to the office for three or more days a week in December. Senior leadership has decided...
OLH Empowerment - 01/05/2023
In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process...
Ultium PowerUp Level 2 Home Charger - 01/05/2023
... parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty is only valid for the original purchaser and is not transferable....
Corvette E-Ray - 01/24/2023
... 1953 model Corvette was the first mass produced, fiberglass bodied sports car in the US. The new E-Ray is anticipated to be a game changer as it will be the first electrified Corvette as the supercar moves toward an all-electric future. The E-Ray is...
Option C Labor Rate - 01/04/2023
On January 1, 2023, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Personal Property Damage - 07/25/2023
... for damage to their personal property arising out of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008 include: Clothing or other...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... being tested. Examples of steps your technician might take to find a fluid leak include: Get the vehicle up to normal operating temperature. Inspect for drips. Identify the type of fluid and the approximate location of the leak. Inspect sealing surfaces,...
Bulletin 24-NA-054 - 03/23/2024
Information on No Heated Seats or Heated Steering Wheel During Remote Start A new bulletin came out March 15th, 2024. Unlike most bulletins that provide helpful information for the technician in the repair process, this bulletin has information...
Dealer Empowerment - 03/23/2024
... goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The bulletin provides guidelines to further assist dealer managers in the utilization of these tools to resolve customer...
Hummer EV 37" Tire Calibration - 02/26/2024
When a 2022MY or newer GMC Hummer EV is modified with aftermarket oversize tires (37” only) the odometer and speedometer should be recalibrated to maintain accurate readings. A tire no larger than 37”x12.5” is recommended. Techline Customer...
Authorization Code G and SAVI - 01/29/2024
... the ability to self-authorize transactions that have rejected due with error message 872: Dongle vehicle data is required for this transaction and not received. Those dealers received notification in early January that they are empowered to self-authorize...
What Would You Do? - 03/24 - 02/26/2024
... Auburn Chevrolet, wrote a job card on an in-stock 2024 Chevrolet Trax with a battery concern. The vehicle, with 17 miles on the odometer, appeared on the Battery Maintenance Report with a required action of “Charge 12V Battery”.To address...
Forum - 01/30/2024
The administrative time allowance associated with Electronic Products exchanged through an ESC has been eliminated, effective with the new ESC process that went into effect on January 1, 2024.
Forum - 01/02/2024
A newsletter article would be great for this, did I miss one?
Forum - 03/18/2024
... rental agency, "Reimbursement for the daily rate claimed must not exceed actual amount charged (vehicle insurance, fuel, taxes, levies, or other fees are not covered). My presumption is that the WSC agent is calling out those non-covered expenses...
Forum - 03/21/2024
... can think of, is that some of the removed ones were not scrapped properly and ended up in another vehicle. And that is me putting my 'conspiracy theory' hat on, to come up with that....
Forum - 03/08/2024
... Coverage Letter (CCL) – Letter issued extending coverage of a designated vehicle component for a specific time frame (Not available in CA, NH, or VT)....
Option C Labor Rate - 12/26/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... Duplicated Bulletin, 22-NA-038 was recently revised. The bulletin applies to 2022-24 model year vehicles. CCND Bulletin 06-00-89-026 applies to 2021 and prior model year vehicles. In addition to including the 2024 model year, bulletin 22-NA-038 has been...
Authorization Code G and SAVI - 10/25/2023
... the ability to self-authorize transactions that have rejected with error message 872: Dongle vehicle data is required for this transaction and not received. Those dealers received notification in early October that they are empowered to self-authorize...
Reject of the Month - November 2023 - 10/25/2023
... the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there was a paint defect underneath. The...
Battery Tester - 10/25/2023
... DCBS is programmed with the dealerships correct 6-digit BAC code. Disconnect the battery from the vehicle. Enter the correct VIN and Job Card Number. Select the proper battery type and CCA rating (there are two common types of CCA Ratings: EN CCA &...
Option C Labor Rate Increase - 11/29/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Cadillac Escalade IQ - 08/29/2023
The 2025 Cadillac Escalade IQ is expected to go into production in summer 2024 at GM’s Factory Zero electric vehicle assembly plant in Detroit. The base price will be around $130,000. The full-size SUV will offer advanced technology, luxury comforts...
SAVI Enhancements - 09/25/2023
... announced some key process enhancements. Dongle scans offer the ability to capture important vehicle information at the beginning of each service event and provide real-time quality data back to GM. The timeframe to complete a dongle scan has been...
Warranty Related Manuals - 07/29/2015
A few of you may have wondered where the various warranty related manuals went after the transition to the new GlobalConnect site.Once you are logged on to GlobalConnect, select Service from the Departments tab. There is a Quick Links area on the right...
Engine Misfire/Tick Noise - 06/30/2015
... guides as well if the lifter has spun the bore. The bulletin address Cadillac, GMC, and Chevrolet vehicles equipped with a 5.3L or 6.2L engine model years 2014 and 2015. ...
Bulk Parts - 06/30/2015
... is actually used (the difference between the recovered and charged amount that is listed on the Vehicle Data Summary). The amount entered in the part quantity field must be in 10 gram increments. At time of print, the dealer cost for a 10 gram quantity...
Choosing The Correct Labor Operation - 06/02/2015
... GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor operation for the repair made so that an accurate reflection of what has...
Bulletin 04-00-89-015J: - 03/26/2015
... of the original bulletin in April 2004, we have covered the policies contained within in numerous newsletter articles. The bulletin has evolved from a lengthy 18 points, to 10 points in 2013, to the most current version with 8 important points. In...
2015 Warranty Workshops - 12/19/2014
... TX4/16/2015... Denver, CO5/12/2015... Lansing, MI5/14/2015... New York, NY6/9/2015... Kansas City, MO6/11/2015... Bozeman, MT 8/20/2015... Chicago, IL 9/15/2015... Philadelphia, PA 9/17/2015... Minneapolis,...
It Takes a Village - 12/19/2014
... involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service managers who are struggling to comply. We work hard every day to keep you aware of important policy...
Service Management Approval - 01/21/2015
... with a customer originated concern with no corrective action indicated during diagnosis. Vehicles in Service Agent inventory are not eligible. Labor operation usage must be approved by service management and noted on the job card prior to submission.Diagnostic/add...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... it difficult to be fully compliant. Since the addition of documenting the time of approval is a newer requirement, it is being missed. Additionally, explanations as to why approval was made are not always well written. If you are not the service manager...
Lithium Ion Batteries - 11/18/2013
... within the specified parameters, the dealer will be charged retail price for the component. Vehicles that have lithium ion battery requirements include the 2011 to current Chevrolet Volt, 2013 to current Chevrolet Malibu Eco, 2014 Chevrolet Spark EV,...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
GM Customer Care and Aftersales recently announced a new program where your customers can receive $20 off a customer paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program....
... Auburn Chevrolet, wrote a job card on an in-stock 2024 Chevrolet Trax with a battery concern. The vehicle, with 17 miles on the odometer, appeared on the Battery Maintenance Report with a required action of “Charge 12V Battery”.To address...
Forum - 01/30/2024
The administrative time allowance associated with Electronic Products exchanged through an ESC has been eliminated, effective with the new ESC process that went into effect on January 1, 2024.
Forum - 01/02/2024
A newsletter article would be great for this, did I miss one?
Forum - 03/18/2024
... rental agency, "Reimbursement for the daily rate claimed must not exceed actual amount charged (vehicle insurance, fuel, taxes, levies, or other fees are not covered). My presumption is that the WSC agent is calling out those non-covered expenses...
Forum - 03/21/2024
... can think of, is that some of the removed ones were not scrapped properly and ended up in another vehicle. And that is me putting my 'conspiracy theory' hat on, to come up with that....
Forum - 03/08/2024
... Coverage Letter (CCL) – Letter issued extending coverage of a designated vehicle component for a specific time frame (Not available in CA, NH, or VT)....
Option C Labor Rate - 12/26/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... Duplicated Bulletin, 22-NA-038 was recently revised. The bulletin applies to 2022-24 model year vehicles. CCND Bulletin 06-00-89-026 applies to 2021 and prior model year vehicles. In addition to including the 2024 model year, bulletin 22-NA-038 has been...
Authorization Code G and SAVI - 10/25/2023
... the ability to self-authorize transactions that have rejected with error message 872: Dongle vehicle data is required for this transaction and not received. Those dealers received notification in early October that they are empowered to self-authorize...
Reject of the Month - November 2023 - 10/25/2023
... the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there was a paint defect underneath. The...
Battery Tester - 10/25/2023
... DCBS is programmed with the dealerships correct 6-digit BAC code. Disconnect the battery from the vehicle. Enter the correct VIN and Job Card Number. Select the proper battery type and CCA rating (there are two common types of CCA Ratings: EN CCA &...
Option C Labor Rate Increase - 11/29/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Cadillac Escalade IQ - 08/29/2023
The 2025 Cadillac Escalade IQ is expected to go into production in summer 2024 at GM’s Factory Zero electric vehicle assembly plant in Detroit. The base price will be around $130,000. The full-size SUV will offer advanced technology, luxury comforts...
SAVI Enhancements - 09/25/2023
... announced some key process enhancements. Dongle scans offer the ability to capture important vehicle information at the beginning of each service event and provide real-time quality data back to GM. The timeframe to complete a dongle scan has been...
Warranty Related Manuals - 07/29/2015
A few of you may have wondered where the various warranty related manuals went after the transition to the new GlobalConnect site.Once you are logged on to GlobalConnect, select Service from the Departments tab. There is a Quick Links area on the right...
Engine Misfire/Tick Noise - 06/30/2015
... guides as well if the lifter has spun the bore. The bulletin address Cadillac, GMC, and Chevrolet vehicles equipped with a 5.3L or 6.2L engine model years 2014 and 2015. ...
Bulk Parts - 06/30/2015
... is actually used (the difference between the recovered and charged amount that is listed on the Vehicle Data Summary). The amount entered in the part quantity field must be in 10 gram increments. At time of print, the dealer cost for a 10 gram quantity...
Choosing The Correct Labor Operation - 06/02/2015
... GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor operation for the repair made so that an accurate reflection of what has...
Bulletin 04-00-89-015J: - 03/26/2015
... of the original bulletin in April 2004, we have covered the policies contained within in numerous newsletter articles. The bulletin has evolved from a lengthy 18 points, to 10 points in 2013, to the most current version with 8 important points. In...
2015 Warranty Workshops - 12/19/2014
... TX4/16/2015... Denver, CO5/12/2015... Lansing, MI5/14/2015... New York, NY6/9/2015... Kansas City, MO6/11/2015... Bozeman, MT 8/20/2015... Chicago, IL 9/15/2015... Philadelphia, PA 9/17/2015... Minneapolis,...
It Takes a Village - 12/19/2014
... involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service managers who are struggling to comply. We work hard every day to keep you aware of important policy...
Service Management Approval - 01/21/2015
... with a customer originated concern with no corrective action indicated during diagnosis. Vehicles in Service Agent inventory are not eligible. Labor operation usage must be approved by service management and noted on the job card prior to submission.Diagnostic/add...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... it difficult to be fully compliant. Since the addition of documenting the time of approval is a newer requirement, it is being missed. Additionally, explanations as to why approval was made are not always well written. If you are not the service manager...
Lithium Ion Batteries - 11/18/2013
... within the specified parameters, the dealer will be charged retail price for the component. Vehicles that have lithium ion battery requirements include the 2011 to current Chevrolet Volt, 2013 to current Chevrolet Malibu Eco, 2014 Chevrolet Spark EV,...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
GM Customer Care and Aftersales recently announced a new program where your customers can receive $20 off a customer paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program....
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
March Madness - 02/27/2014
... desk. Your solution just might make you a $100! See the "Share A Tip" article in this month's newsletter for details. ...
Michelin Tire Recall - 01/28/2014
A motor vehicle safety recall is in effect for the Michelin LTX M/S LT225/75R16 LRE tire. The tires are typically found on commercial light trucks, full-sized heavy duty vans, small RV's, and some large pickup trucks. Tire owners may contact the dealership...
No PQC Contact Required - 01/28/2014
... replacement such as proper component diagnosis, cost out analysis, and validation that the vehicle has factory calibrations. That documentation must also be included with a copy of the repair order with component returns to the WPC.Go the to the Analyze...
Electronic Exchange - 01/28/2014
Bulletin 08-08-44-029 has been updated. The latest version reflects 2014 and prior GM vehicles, and also provides an update to the ESC information. Electronic products that are serviced by the Warranty and Goodwill Exchange Program include: radios, CD...
Paint Warranty Claims - 01/28/2014
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a genuine GM part, including paint repairs that are sublet, and enter the part with the paint labour code. There is a possibility...
Duramax Diesel Glow Plugs - 08/05/2014
... plug tip during normal engine operation, which will cause difficulty with the installation of a new glow plug. EN-51249 Glow Plug Bore Reamer is now available for carbon removal. The tool is not threaded so it may be used with multiple model years. The...
Smartphone App - 07/01/2014
... the customer's driving habits. The app is currently available to drivers in Montana, Nebraska, and New Hampshire. The app may roll out to other states this year. ...
Ignition Switch & the WPC - 08/05/2014
On July 16, an additional screen was added to the GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for...
Ignition Recall Update - 06/06/2014
... GM Customer Assistance Center. The CAC advisor receives the customer's request with contact and vehicle information, generates a case and then emails the request to the customer's preferred dealership Customer Experience Manager. The purpose of...
DTC's and Symptom Bytes - 06/06/2014
... and pinpoints the problem for the supplier and engineering when trying to find the root cause of a vehicle problem. The DTC and the symptom byte should be entered in the cause field of the warranty transaction. The symptom byte is also required to be...
Tire Replacement Labour Operations - 06/06/2014
... allowance. Tires that must be replaced because they are not the correct tires for the vehicle (wrong size or brand), but are not defective are submitted with a specific labour operation, 8060420.Tires that must be replaced due to transportation...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
Vehicles with open recall numbers 13454 and 14063 will also require completion of 14113 or 14133 depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently ...
OLH and Straight Time - 10/02/2015
... Time (indicated as ST in the LTG) is time that is not published in the LTG; typically found when a new model or model year is released and added to the LTG. The technician is required to document the steps taken to support the repair. Service management...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Stop/Start Auxiliary Batteries - 08/23/2016
Vehicles that are equipped with stop/start auxiliary batteries must be charged separately from the main battery during testing. Because it is charged individually from the main battery, two printouts will be generated. Battery Warranty Code Important ...
Service Policy and Procedure Update Preview - 09/27/2016
... October 1, 2016: DMA/DMC approval is required via the Empowerment Portal for any Policy repair on vehicles greater than 6 years/150,000 miles.Effective October 1, 2016: Applicable Administrative Allowances will be submitted in the Net/Admin Allowance...
Aluminum Wheel Refinishing - 06/27/2016
... Wheels that have been refinished by an outside company must be returned to the same vehicle. To ensure this, the dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation for refinishing painted aluminum...
Brake Pulsation - 06/27/2016
Owners of certain 2014-2016 Chevrolet Corvette vehicles that are equipped with RPO J55 (Heavy Duty Brake System) may comment on a brake pulsation and/or vibration when they apply the brakes. This concern may be due to excessive lateral runout. Technicians...
GWM User Manual - 12/21/2016
... PDI Policy, Customer Assistance, Training, Tools and TAC Policy Manuals area. For those of you new to GWM…you may be wondering what a transaction type is or how to create or search for a pre-repair authorization. The user manual can provide answers...
Reject of the Month - 12/21/2016
... 2016. The job card stated that the owner of a 2014 Chevrolet Corvette was unable to start the vehicle. The advisor also noted that the radio screen was cutting in and out and the alarm randomly went off. The technician jump started the vehicle,...
Noncompliance Debits: Battery / Transmission - 12/21/2016
... transmission flush code attached to the transaction. Battery test code and transmission flush code newsletter article references may be found in the September, October, November, and December 2016 editions of the Warranty News as well as on the Forum. The...
Option C Labor Rate - 12/21/2016
On January 1, 2017, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Add On Repairs - 10/26/2016
... a concern after the job card has already been printed or the technician finds a problem with the vehicle that wasn't a concern expressed by the customer at write up. When a defect is found on a customer's vehicle that they are not aware of, they must...
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
March Madness - 02/27/2014
... desk. Your solution just might make you a $100! See the "Share A Tip" article in this month's newsletter for details. ...
Michelin Tire Recall - 01/28/2014
A motor vehicle safety recall is in effect for the Michelin LTX M/S LT225/75R16 LRE tire. The tires are typically found on commercial light trucks, full-sized heavy duty vans, small RV's, and some large pickup trucks. Tire owners may contact the dealership...
No PQC Contact Required - 01/28/2014
... replacement such as proper component diagnosis, cost out analysis, and validation that the vehicle has factory calibrations. That documentation must also be included with a copy of the repair order with component returns to the WPC.Go the to the Analyze...
Electronic Exchange - 01/28/2014
Bulletin 08-08-44-029 has been updated. The latest version reflects 2014 and prior GM vehicles, and also provides an update to the ESC information. Electronic products that are serviced by the Warranty and Goodwill Exchange Program include: radios, CD...
Paint Warranty Claims - 01/28/2014
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a genuine GM part, including paint repairs that are sublet, and enter the part with the paint labour code. There is a possibility...
Duramax Diesel Glow Plugs - 08/05/2014
... plug tip during normal engine operation, which will cause difficulty with the installation of a new glow plug. EN-51249 Glow Plug Bore Reamer is now available for carbon removal. The tool is not threaded so it may be used with multiple model years. The...
Smartphone App - 07/01/2014
... the customer's driving habits. The app is currently available to drivers in Montana, Nebraska, and New Hampshire. The app may roll out to other states this year. ...
Ignition Switch & the WPC - 08/05/2014
On July 16, an additional screen was added to the GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for...
Ignition Recall Update - 06/06/2014
... GM Customer Assistance Center. The CAC advisor receives the customer's request with contact and vehicle information, generates a case and then emails the request to the customer's preferred dealership Customer Experience Manager. The purpose of...
DTC's and Symptom Bytes - 06/06/2014
... and pinpoints the problem for the supplier and engineering when trying to find the root cause of a vehicle problem. The DTC and the symptom byte should be entered in the cause field of the warranty transaction. The symptom byte is also required to be...
Tire Replacement Labour Operations - 06/06/2014
... allowance. Tires that must be replaced because they are not the correct tires for the vehicle (wrong size or brand), but are not defective are submitted with a specific labour operation, 8060420.Tires that must be replaced due to transportation...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
Vehicles with open recall numbers 13454 and 14063 will also require completion of 14113 or 14133 depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently ...
OLH and Straight Time - 10/02/2015
... Time (indicated as ST in the LTG) is time that is not published in the LTG; typically found when a new model or model year is released and added to the LTG. The technician is required to document the steps taken to support the repair. Service management...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Stop/Start Auxiliary Batteries - 08/23/2016
Vehicles that are equipped with stop/start auxiliary batteries must be charged separately from the main battery during testing. Because it is charged individually from the main battery, two printouts will be generated. Battery Warranty Code Important ...
Service Policy and Procedure Update Preview - 09/27/2016
... October 1, 2016: DMA/DMC approval is required via the Empowerment Portal for any Policy repair on vehicles greater than 6 years/150,000 miles.Effective October 1, 2016: Applicable Administrative Allowances will be submitted in the Net/Admin Allowance...
Aluminum Wheel Refinishing - 06/27/2016
... Wheels that have been refinished by an outside company must be returned to the same vehicle. To ensure this, the dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation for refinishing painted aluminum...
Brake Pulsation - 06/27/2016
Owners of certain 2014-2016 Chevrolet Corvette vehicles that are equipped with RPO J55 (Heavy Duty Brake System) may comment on a brake pulsation and/or vibration when they apply the brakes. This concern may be due to excessive lateral runout. Technicians...
GWM User Manual - 12/21/2016
... PDI Policy, Customer Assistance, Training, Tools and TAC Policy Manuals area. For those of you new to GWM…you may be wondering what a transaction type is or how to create or search for a pre-repair authorization. The user manual can provide answers...
Reject of the Month - 12/21/2016
... 2016. The job card stated that the owner of a 2014 Chevrolet Corvette was unable to start the vehicle. The advisor also noted that the radio screen was cutting in and out and the alarm randomly went off. The technician jump started the vehicle,...
Noncompliance Debits: Battery / Transmission - 12/21/2016
... transmission flush code attached to the transaction. Battery test code and transmission flush code newsletter article references may be found in the September, October, November, and December 2016 editions of the Warranty News as well as on the Forum. The...
Option C Labor Rate - 12/21/2016
On January 1, 2017, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Add On Repairs - 10/26/2016
... a concern after the job card has already been printed or the technician finds a problem with the vehicle that wasn't a concern expressed by the customer at write up. When a defect is found on a customer's vehicle that they are not aware of, they must...
A/C Season - 04/17/2017
With warmer weather upon us, there are a few reminders when claiming R-1234yf refrigerant. R1234yf is the “new” refrigerant that is more environmentally friendly than R134a. The following models have been produced with R-1234yf: 2017 Buick...
Important Reimbursement Rate Update - 03/21/2017
Effective March 13, 2017, the reimbursement amount for 2016/2017 Malibu vehicles equipped with a 1.5L engine serviced under the Chevrolet Complete Care maintenance program will be reimbursed at the original amount of $35. Claims dated on or after March...
Add-On Concern - Service Manager Verification - 02/17/2017
... the repair. The Add-On Repair Authorization Examples insert, included with this month’s newsletter, contains three add-on repair examples with management authorization/documentation. Notice that in each scenario the service manager noted that...
Reject of the Month - 02/17/2017
... breaking. The technician removed and replaced the front drive shaft, yoke, seal, and installed one new u-joint strap and bolts. The catalytic converter and left exhaust manifold flange was also replaced. The service manager indicated authorization for...
Prepare and Submit a Transaction - 02/17/2017
Whether you are new to warranty administration or have been in the position for many years, the application of labor operations can, at times, be challenging. The Prepare and Submit a Transaction section of the Global Warranty User Manual provides a helpful...
Option C Labor Rate - 12/21/2017
On January 1, 2018, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your dealership. Dealers...
Tire Replacement - 11/21/2017
... to the customer prior to tire replacement. Submitted transactions for tire replacements on vehicles with over 12,000 miles, and without the proper proration amount in the customer/service agent participation field, are subject to debit. Once the Tire...
Customer Reimbursement - 02/20/2018
... the expenditure. All customer reimbursements are to be made to the person who owns or leases the vehicle at the time of the repair, or the person who incurred the expense. The reimbursement check number must be noted on the job card. The dealer must...
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Straight Time Labor Operations - 12/21/2017
... authorization (signature/initials, date, time, and reason). Most labor times for new program launches will initially follow a Straight Time Averaging process. Selected repairs will be time studied after vehicle introduction following established...
Center of Learning - 09/27/2017
Due to ongoing system issues since the launch of the new Center of Learning site on August 7, GM has announced that dealer empowerment quarterly STS training thresholds have been suspended. Empowerment restrictions that would have been implemented in...
From Customer Pay to Warranty - 08/22/2017
... service advisors have options when it comes to pay type: warranty, customer pay, or internal. If a vehicle is still within the bumper-to-bumper warranty and the customer is not requesting a maintenance service, repair lines are generally written as warranty....
Limited Lifetime - 06/19/2017
... retail purchaser against defects in material or workmanship for as long as the purchaser owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts and Accessories...
Paint Warranty Transactions - 06/19/2017
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a genuine GM part, including paint repairs that are sublet, and enter the part with the paint labor operation. There is...
Service Agent Self-Empowerment Updates - 05/22/2017
... decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents to consistently make effective use of policy resources. There...
Reject of the Month - 05/22/2017
... that contains the specific part needed. For example, the dealer ordered a cylinder head for a vehicle, but it is currently unavailable, so an engine assembly was sent to fulfill the order. It is imperative that the parts department communicates...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Paint Repairs - 09/25/2018
... claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a service agent supplied genuine GM part, including paint repairs that are sublet, and enter the part with the paint labor...
Analysis Report - Shuttle - 11/29/2018
... of the job card. Refer to the Shuttle Service article within this month’s Warranty News for more on Shuttles. Still more information on this topic may be found in the Online Training Video Library: Missed Warranty Revenue: Shuttles ...
Shocks - 11/29/2018
... updated for 2015-19 Chevrolet Tahoe, Suburban, GMC Yukon, Cadillac Escalade, and XTS models. The new procedure includes use of chassis ears for shock noise and measurement of trim and/or uneven ride heights. Diagnostic procedures for all other models...
Diagnostic Time Increased - 07/23/2018
... add to certain labor operations increased July 1, 2018, from 0.3 to 1.0 labor hours. This is great news for technicians, however, diagnostic time must now be clocked separately from repair time and OLH time. The time claimed doesn’t have to be...
More on Attachments - 03/26/2018
In our January warranty newsletter we wrote about documents that must be attached to transactions, with the focus on transactions that require GM authorization. The Warranty Support Center has reported that the most frequent reason why a transaction is...
Cadillac Moments Goodwill: - 04/23/2018
... or outside of warranty, to resolve customer inconvenience or dissatisfaction with their Cadillac vehicle. Examples for use include purchase of a gift card for dinner at a high end restaurant or concert tickets. The labor operation has a $500 maximum....
Electrical Diagnostic Time - 07/30/2020
... labor hours. The change resulted from GM listening to dealers and understanding that today’s vehicles are much more complex than vehicles of the past and 0.3 was just not enough time on some vehicles. The time claimed must be supported by the technician’s...
Incompatible Part - 06/23/2020
... the part off the transaction and write it off. Take the part off the transaction and create a new transaction with a new labor operation (if applicable). Tip: If the part/repair is unrelated to the customer’s original concern, add on authorization...
With warmer weather upon us, there are a few reminders when claiming R-1234yf refrigerant. R1234yf is the “new” refrigerant that is more environmentally friendly than R134a. The following models have been produced with R-1234yf: 2017 Buick...
Important Reimbursement Rate Update - 03/21/2017
Effective March 13, 2017, the reimbursement amount for 2016/2017 Malibu vehicles equipped with a 1.5L engine serviced under the Chevrolet Complete Care maintenance program will be reimbursed at the original amount of $35. Claims dated on or after March...
Add-On Concern - Service Manager Verification - 02/17/2017
... the repair. The Add-On Repair Authorization Examples insert, included with this month’s newsletter, contains three add-on repair examples with management authorization/documentation. Notice that in each scenario the service manager noted that...
Reject of the Month - 02/17/2017
... breaking. The technician removed and replaced the front drive shaft, yoke, seal, and installed one new u-joint strap and bolts. The catalytic converter and left exhaust manifold flange was also replaced. The service manager indicated authorization for...
Prepare and Submit a Transaction - 02/17/2017
Whether you are new to warranty administration or have been in the position for many years, the application of labor operations can, at times, be challenging. The Prepare and Submit a Transaction section of the Global Warranty User Manual provides a helpful...
Option C Labor Rate - 12/21/2017
On January 1, 2018, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your dealership. Dealers...
Tire Replacement - 11/21/2017
... to the customer prior to tire replacement. Submitted transactions for tire replacements on vehicles with over 12,000 miles, and without the proper proration amount in the customer/service agent participation field, are subject to debit. Once the Tire...
Customer Reimbursement - 02/20/2018
... the expenditure. All customer reimbursements are to be made to the person who owns or leases the vehicle at the time of the repair, or the person who incurred the expense. The reimbursement check number must be noted on the job card. The dealer must...
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Straight Time Labor Operations - 12/21/2017
... authorization (signature/initials, date, time, and reason). Most labor times for new program launches will initially follow a Straight Time Averaging process. Selected repairs will be time studied after vehicle introduction following established...
Center of Learning - 09/27/2017
Due to ongoing system issues since the launch of the new Center of Learning site on August 7, GM has announced that dealer empowerment quarterly STS training thresholds have been suspended. Empowerment restrictions that would have been implemented in...
From Customer Pay to Warranty - 08/22/2017
... service advisors have options when it comes to pay type: warranty, customer pay, or internal. If a vehicle is still within the bumper-to-bumper warranty and the customer is not requesting a maintenance service, repair lines are generally written as warranty....
Limited Lifetime - 06/19/2017
... retail purchaser against defects in material or workmanship for as long as the purchaser owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts and Accessories...
Paint Warranty Transactions - 06/19/2017
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a genuine GM part, including paint repairs that are sublet, and enter the part with the paint labor operation. There is...
Service Agent Self-Empowerment Updates - 05/22/2017
... decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents to consistently make effective use of policy resources. There...
Reject of the Month - 05/22/2017
... that contains the specific part needed. For example, the dealer ordered a cylinder head for a vehicle, but it is currently unavailable, so an engine assembly was sent to fulfill the order. It is imperative that the parts department communicates...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Paint Repairs - 09/25/2018
... claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a service agent supplied genuine GM part, including paint repairs that are sublet, and enter the part with the paint labor...
Analysis Report - Shuttle - 11/29/2018
... of the job card. Refer to the Shuttle Service article within this month’s Warranty News for more on Shuttles. Still more information on this topic may be found in the Online Training Video Library: Missed Warranty Revenue: Shuttles ...
Shocks - 11/29/2018
... updated for 2015-19 Chevrolet Tahoe, Suburban, GMC Yukon, Cadillac Escalade, and XTS models. The new procedure includes use of chassis ears for shock noise and measurement of trim and/or uneven ride heights. Diagnostic procedures for all other models...
Diagnostic Time Increased - 07/23/2018
... add to certain labor operations increased July 1, 2018, from 0.3 to 1.0 labor hours. This is great news for technicians, however, diagnostic time must now be clocked separately from repair time and OLH time. The time claimed doesn’t have to be...
More on Attachments - 03/26/2018
In our January warranty newsletter we wrote about documents that must be attached to transactions, with the focus on transactions that require GM authorization. The Warranty Support Center has reported that the most frequent reason why a transaction is...
Cadillac Moments Goodwill: - 04/23/2018
... or outside of warranty, to resolve customer inconvenience or dissatisfaction with their Cadillac vehicle. Examples for use include purchase of a gift card for dinner at a high end restaurant or concert tickets. The labor operation has a $500 maximum....
Electrical Diagnostic Time - 07/30/2020
... labor hours. The change resulted from GM listening to dealers and understanding that today’s vehicles are much more complex than vehicles of the past and 0.3 was just not enough time on some vehicles. The time claimed must be supported by the technician’s...
Incompatible Part - 06/23/2020
... the part off the transaction and write it off. Take the part off the transaction and create a new transaction with a new labor operation (if applicable). Tip: If the part/repair is unrelated to the customer’s original concern, add on authorization...
Sublet Repair - 06/23/2020
... allowed. Claim in the Administrative Allowance/Net item field. If the dealership transported the vehicle to/from the sublet repair facility, an additional $25 may be claimed, for a reimbursement of up to $45. This administrative allowance may only be...
Reject of the Month - October 2020 - 09/22/2020
... Chevrolet Cruze was experiencing a check engine light and reduced engine power concern with their vehicle. There was also a lunging feeling when coming to a stop. The technician verified the concern and found several DTCs: P0106, P015B, P0171,...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... to get paid. Examples of steps your technician might take to find a fluid leak include: Get the vehicle up to normal operating temperature. Inspect for drips. Identify the type of fluid and the approximate location of the leak. Inspect sealing surfaces,...
Straight Time - 02/17/2020
... showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect this data from...
Service Policies and Procedures - 01/03/2020
... to go to the following Service and Parts P&P Manuals: General Information, Transportation, Vehicle Storage, and PDI Policy, Customer Assistance, Training, Tools and TAC Policy, Warranty Policy Information, Parts and Accessories Policies & Procedures...
Reject of the Month - Error code 229 - 01/29/2020
... August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the pan and burnt 4/5/6 clutches and a torn and leaking piston after tearing down the...
Reject of the Month - May 2020 - 04/29/2020
... These comments must indicate what the technician diagnosed as the cause of the condition with the vehicle, and how that cause was diagnosed. Vague, non-descriptive, and/or non-existent comments that do not support the repair performed and/or the parts...
Over the Counter Parts Warranty - 04/29/2020
... customer may return to any GM dealership for a replacement part at no cost. The warranty on the new part would be the balance of the original warranty. A transaction is submitted to reimburse the dealership for the part and the transaction type used...
LTG FAQs - 08/27/2019
A new Frequently Asked Questions section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair...
Accuracy - 09/24/2019
... of an open recall, of additional necessary repairs, or to simply update the customer when their vehicle repair is complete, possibly resulting in an extended rental event. The entry of an incorrect VIN character may cause the claim to reject, or on the...
2020 Corvette Stingray - 08/27/2019
The mid-engine Corvette Stingray will be built this year in Bowling Green, KY. The starting price of the new model, equipped with an 8-speed dual clutch automatic transmission, is approximately $1,000 more than the previous model, with an automatic transmission....
Variable Diagnostic Time - 08/27/2019
... In the “Diagnostic Time” article published in the August 2019 edition of the Warranty News, we revisited the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to those Members...
Reject of the Month - October 2019 - 09/24/2019
... on SBD? Check out the “Warranty 101” article in the September edition of the Warranty News. ...
Option C Labor Rate - 12/02/2019
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current...
Bulletin Specific Labor Op Analysis - 01/03/2020
... of frequency, effective use of the operation, support of the repair performed, and trends, such as vehicle model(s), repairing technician(s), and/or repair timing (e.g. several instances of the labor operation were found in the months of December and...
Three-Cylinder Engine - 01/03/2020
... with a 1.2 and 1.3 liter turbo-charged 3-cylinder engine starting in 2020. The last time GM sold a vehicle in the US with a 3-cylinder was in 2000. The Chevrolet Metro was equipped with a 1.0L non-turbo engine. The Encore GX is scheduled to arrive in...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... back during an active audit because a technician went home without turning in the parts from a vehicle that was just repaired. It’s also noteworthy to point out that ALL parts from a repair must be turned in. Warranty parts retained must be identified...
Mail Out Review & Add On Repairs - 04/22/2019
... a defect that is not listed as a concern on the job card during the course of repairing the vehicle. The technician finds that the repair just made does not completely correct the customer’s concern and further repairs will be necessary. Any...
Bulletin Updates - 02/21/2019
... As a reminder, battery replacement labor operations 4041510 and 4041520 on any 2016 and newer model year vehicle requires GM Authorization from the WSC. Technicians must always attach the GR8 test printout with the Battery Replace decision and the Warranty...
Transportation Damage Transactions - 01/21/2019
... include three supporting photographs, including a photo of the VIN, ¾ shot to identify the vehicle and general damage location, and a close-up of the damage with a ruler in the photo to reference the size of damage. ...
Reprogramming & Field Actions - 03/27/2019
... for that VIN allowing GM to verify that the reprogramming event was successful. Additionally, vehicles with a valid OnStar account enable GM to remotely confirm the calibration. When GM is unable to confirm the successful reprogramming of the module,...
Reject of the Month - 03/26/2019
... responsible for signing and authorizing prior to repairs being performed on dealer owned inventory vehicles.- The customer or service management signature authorizing repairs must be in the Authorization to Perform Repairs field of the job card. Missing/Incomplete...
24 Month Warranty - 04/22/2019
... If those accessories were installed during the bumper-to-bumper warranty or at the time of the vehicle purchase, the warranty is the balance of the bumper-to-bumper warranty or 12 months, whichever is greater. Electronic Service Center parts (radios,...
Did You Know? - 07/30/2019
... and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or, for those of you that are new to the profession, and still learning, there’s a lot of information out...
GM Replacement Parts Warranty - 06/26/2019
... including parts that had a limited lifetime warranty. These parts and parts that have the new 24 months, unlimited mileage warranty may require approval as a policy repair as the edits for part warranties may not have been updated. This would not be...
... allowed. Claim in the Administrative Allowance/Net item field. If the dealership transported the vehicle to/from the sublet repair facility, an additional $25 may be claimed, for a reimbursement of up to $45. This administrative allowance may only be...
Reject of the Month - October 2020 - 09/22/2020
... Chevrolet Cruze was experiencing a check engine light and reduced engine power concern with their vehicle. There was also a lunging feeling when coming to a stop. The technician verified the concern and found several DTCs: P0106, P015B, P0171,...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... to get paid. Examples of steps your technician might take to find a fluid leak include: Get the vehicle up to normal operating temperature. Inspect for drips. Identify the type of fluid and the approximate location of the leak. Inspect sealing surfaces,...
Straight Time - 02/17/2020
... showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect this data from...
Service Policies and Procedures - 01/03/2020
... to go to the following Service and Parts P&P Manuals: General Information, Transportation, Vehicle Storage, and PDI Policy, Customer Assistance, Training, Tools and TAC Policy, Warranty Policy Information, Parts and Accessories Policies & Procedures...
Reject of the Month - Error code 229 - 01/29/2020
... August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the pan and burnt 4/5/6 clutches and a torn and leaking piston after tearing down the...
Reject of the Month - May 2020 - 04/29/2020
... These comments must indicate what the technician diagnosed as the cause of the condition with the vehicle, and how that cause was diagnosed. Vague, non-descriptive, and/or non-existent comments that do not support the repair performed and/or the parts...
Over the Counter Parts Warranty - 04/29/2020
... customer may return to any GM dealership for a replacement part at no cost. The warranty on the new part would be the balance of the original warranty. A transaction is submitted to reimburse the dealership for the part and the transaction type used...
LTG FAQs - 08/27/2019
A new Frequently Asked Questions section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair...
Accuracy - 09/24/2019
... of an open recall, of additional necessary repairs, or to simply update the customer when their vehicle repair is complete, possibly resulting in an extended rental event. The entry of an incorrect VIN character may cause the claim to reject, or on the...
2020 Corvette Stingray - 08/27/2019
The mid-engine Corvette Stingray will be built this year in Bowling Green, KY. The starting price of the new model, equipped with an 8-speed dual clutch automatic transmission, is approximately $1,000 more than the previous model, with an automatic transmission....
Variable Diagnostic Time - 08/27/2019
... In the “Diagnostic Time” article published in the August 2019 edition of the Warranty News, we revisited the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to those Members...
Reject of the Month - October 2019 - 09/24/2019
... on SBD? Check out the “Warranty 101” article in the September edition of the Warranty News. ...
Option C Labor Rate - 12/02/2019
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current...
Bulletin Specific Labor Op Analysis - 01/03/2020
... of frequency, effective use of the operation, support of the repair performed, and trends, such as vehicle model(s), repairing technician(s), and/or repair timing (e.g. several instances of the labor operation were found in the months of December and...
Three-Cylinder Engine - 01/03/2020
... with a 1.2 and 1.3 liter turbo-charged 3-cylinder engine starting in 2020. The last time GM sold a vehicle in the US with a 3-cylinder was in 2000. The Chevrolet Metro was equipped with a 1.0L non-turbo engine. The Encore GX is scheduled to arrive in...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... back during an active audit because a technician went home without turning in the parts from a vehicle that was just repaired. It’s also noteworthy to point out that ALL parts from a repair must be turned in. Warranty parts retained must be identified...
Mail Out Review & Add On Repairs - 04/22/2019
... a defect that is not listed as a concern on the job card during the course of repairing the vehicle. The technician finds that the repair just made does not completely correct the customer’s concern and further repairs will be necessary. Any...
Bulletin Updates - 02/21/2019
... As a reminder, battery replacement labor operations 4041510 and 4041520 on any 2016 and newer model year vehicle requires GM Authorization from the WSC. Technicians must always attach the GR8 test printout with the Battery Replace decision and the Warranty...
Transportation Damage Transactions - 01/21/2019
... include three supporting photographs, including a photo of the VIN, ¾ shot to identify the vehicle and general damage location, and a close-up of the damage with a ruler in the photo to reference the size of damage. ...
Reprogramming & Field Actions - 03/27/2019
... for that VIN allowing GM to verify that the reprogramming event was successful. Additionally, vehicles with a valid OnStar account enable GM to remotely confirm the calibration. When GM is unable to confirm the successful reprogramming of the module,...
Reject of the Month - 03/26/2019
... responsible for signing and authorizing prior to repairs being performed on dealer owned inventory vehicles.- The customer or service management signature authorizing repairs must be in the Authorization to Perform Repairs field of the job card. Missing/Incomplete...
24 Month Warranty - 04/22/2019
... If those accessories were installed during the bumper-to-bumper warranty or at the time of the vehicle purchase, the warranty is the balance of the bumper-to-bumper warranty or 12 months, whichever is greater. Electronic Service Center parts (radios,...
Did You Know? - 07/30/2019
... and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or, for those of you that are new to the profession, and still learning, there’s a lot of information out...
GM Replacement Parts Warranty - 06/26/2019
... including parts that had a limited lifetime warranty. These parts and parts that have the new 24 months, unlimited mileage warranty may require approval as a policy repair as the edits for part warranties may not have been updated. This would not be...
Assembly Consumer Warranty - 12/02/2019
... is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the warranty on the new assembly is only 12 months, since there was no customer participation. As long as the customer participates financially in the repair, they receive the...
Self-Authorization - 10/23/2019
... the following steps must be taken: In the Prepare and Submit tab of GWM, select Begin New Transaction Fill out the required fields for the new transaction At the Authorization/Comments section, select Service Agent Self-Authorization from the drop-down...
Reject of the Month - 07/30/2019
SPS Code Validation II - The Reject of the Month article in the July edition of the Warranty News provided an introduction to the three error codes, 850, 851, and 852, associated with SPS validation in Global Warranty Management. To date, the error codes...
Error Codes - 09/24/2019
In the July edition of the Warranty News we highlighted three new error codes: 850, 851, and 852. The error codes were established to coincide with the release of the SPS code validation process in GWM. At their release, the codes were informational only,...
Battery Policies - 09/24/2019
... on the tag includes the ACDelco battery warranty information. If a battery is replaced in a vehicle that is near the end of the bumper-to-bumper warranty, it is still covered for 12 months. This is the one and only situation where a ZPTI parts...
I'm Just a Warranty Claim - 05/29/2020
... stage of the process that warranty eligibility is determined. The advisor has reviewed IVH, the vehicle mileage, and the concern, and made the determination for the future of the repair (e.g. warranty, customer pay, or in some cases, internal). Once...
Pre-Repair Authorization - 01/29/2020
... will be included with the email for a warrantable decision. Once the CSMT app has been downloaded, new users must enter their profile information, including their email address. If the new user enters their personal email address, the PRA decision will...
Dealer Self-Empowerment Extension - 01/28/2020
The following notice was released in the November edition of the Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment...
Warranty Analysis - 01/03/2020
... Warranty Management offers numerous tools and resources to do just that. Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can provide insight into the warranty processes at your...
Reject of the Month - August 2020 - 07/30/2020
Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017...
Dealer Audit Compliance Credit - 07/30/2020
... surveys, and advisory boards that was heard at GM. Through this feedback, GM is introducing new programs aimed at helping dealers by having District Managers reach out and schedule time with dealership personnel to share how best to avoid audit debits...
WPC Temporary Changes - 06/23/2020
... (WPC) Part Return shipping process. This is a temporary process to accommodate the new UPS requirements. A solution is in development that will eliminate the need to enter this additional information in the future. Questions are to be directed...
Reject of the Month - 05/22/2018
... of the repairs performed. The information must be attached to the job card and be a part of the vehicle history file. The vehicle delivery/in-service date must be documented on the job card. These results from the review were used as an internal...
Bulletin 18-NA-146 - 05/22/2018
A new bulletin was created last month to stress the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily...
Reject of the Month - 07/23/2018
... to review were debited back in full. The following is an overview of the deviations. The vehicle delivery date/in-service date must be part of the job card header information. On more than one occasion the date was either missing or inaccurate. Technician...
Cost Comparison Worksheet - 07/23/2018
The Cost Comparison Worksheet now has improved functionality and access. Access the new worksheets via the GlobalConnect Support Tab. Select the TAC-PQC button and select one of the following links to complete the appropriate template or worksheet: PQC...
Claim Pre-Approval Updates - 06/25/2018
... depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer. GM states the reason for this change is to transition the primary role of the DMA to assisting dealers with growing their business. The...
Service Agent Self Authorization - 10/23/2018
... self-authorize a transaction, the following steps must be taken: Select “Begin New Transaction” in the “Prepare and Submit” section of Global Warranty Management Fill out the required fields for the new transaction At the “Authorization/Comments”...
Battery Replacement Bulletin - 09/25/2018
... a battery, the GR8 test report must be printed and attached to the job card and retained in the vehicle history folder. The Warranty Code listed on the GR8 test report must be entered in the Battery Tester Code labor dependency field of the transact...
Mail Out Review Trends - 04/17/2017
... Mail Out Review process has been around for several years. From the service end of things, it is a newer process. The March edition of the Warranty News presented details on this review system for the service department. Dealers that receive a...
Certified Elite Amendment - 04/17/2017
The Warranty 101 column of the March 2017 edition of the Warranty News outlined the 2017 Certified Elite program. The program recognizes dealers that have implemented processes into to their daily operations that provide customers with an elite service...
Engine and Transmission Assembly Replacements - 09/27/2017
... the worksheet with the transaction when h-routing. Document both the old serial number and the new serial number on the job card. The new serial number must be entered next to the assembly part number with the warranty transaction. Transmission replacement...
Wiring Repairs - 12/21/2017
... available, when applicable, within the locator view column of the document. After entering the vehicle year, make, and model in SI, select Service Manual/Bulletin. Then select the following categories: Power and Signal Distribution > Wiring Systems...
Part Return Waiver Form - 03/26/2018
... used in the repair. If you receive a request to return a part, but that part fell off the vehicle and it was determined that it wasn’t damaged or stolen and a warranty replacement was made, the Part Return Waiver form must be completed and...
Self-Authorization - 10/24/2017
... self-authorize a transaction, the following steps must be taken: Select “Begin New Transaction” in the “Prepare and Submit” section of Global Warranty Management Fill out the required fields for the new transaction At the “Authorization/Comments”...
... is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the warranty on the new assembly is only 12 months, since there was no customer participation. As long as the customer participates financially in the repair, they receive the...
Self-Authorization - 10/23/2019
... the following steps must be taken: In the Prepare and Submit tab of GWM, select Begin New Transaction Fill out the required fields for the new transaction At the Authorization/Comments section, select Service Agent Self-Authorization from the drop-down...
Reject of the Month - 07/30/2019
SPS Code Validation II - The Reject of the Month article in the July edition of the Warranty News provided an introduction to the three error codes, 850, 851, and 852, associated with SPS validation in Global Warranty Management. To date, the error codes...
Error Codes - 09/24/2019
In the July edition of the Warranty News we highlighted three new error codes: 850, 851, and 852. The error codes were established to coincide with the release of the SPS code validation process in GWM. At their release, the codes were informational only,...
Battery Policies - 09/24/2019
... on the tag includes the ACDelco battery warranty information. If a battery is replaced in a vehicle that is near the end of the bumper-to-bumper warranty, it is still covered for 12 months. This is the one and only situation where a ZPTI parts...
I'm Just a Warranty Claim - 05/29/2020
... stage of the process that warranty eligibility is determined. The advisor has reviewed IVH, the vehicle mileage, and the concern, and made the determination for the future of the repair (e.g. warranty, customer pay, or in some cases, internal). Once...
Pre-Repair Authorization - 01/29/2020
... will be included with the email for a warrantable decision. Once the CSMT app has been downloaded, new users must enter their profile information, including their email address. If the new user enters their personal email address, the PRA decision will...
Dealer Self-Empowerment Extension - 01/28/2020
The following notice was released in the November edition of the Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment...
Warranty Analysis - 01/03/2020
... Warranty Management offers numerous tools and resources to do just that. Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can provide insight into the warranty processes at your...
Reject of the Month - August 2020 - 07/30/2020
Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017...
Dealer Audit Compliance Credit - 07/30/2020
... surveys, and advisory boards that was heard at GM. Through this feedback, GM is introducing new programs aimed at helping dealers by having District Managers reach out and schedule time with dealership personnel to share how best to avoid audit debits...
WPC Temporary Changes - 06/23/2020
... (WPC) Part Return shipping process. This is a temporary process to accommodate the new UPS requirements. A solution is in development that will eliminate the need to enter this additional information in the future. Questions are to be directed...
Reject of the Month - 05/22/2018
... of the repairs performed. The information must be attached to the job card and be a part of the vehicle history file. The vehicle delivery/in-service date must be documented on the job card. These results from the review were used as an internal...
Bulletin 18-NA-146 - 05/22/2018
A new bulletin was created last month to stress the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily...
Reject of the Month - 07/23/2018
... to review were debited back in full. The following is an overview of the deviations. The vehicle delivery date/in-service date must be part of the job card header information. On more than one occasion the date was either missing or inaccurate. Technician...
Cost Comparison Worksheet - 07/23/2018
The Cost Comparison Worksheet now has improved functionality and access. Access the new worksheets via the GlobalConnect Support Tab. Select the TAC-PQC button and select one of the following links to complete the appropriate template or worksheet: PQC...
Claim Pre-Approval Updates - 06/25/2018
... depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer. GM states the reason for this change is to transition the primary role of the DMA to assisting dealers with growing their business. The...
Service Agent Self Authorization - 10/23/2018
... self-authorize a transaction, the following steps must be taken: Select “Begin New Transaction” in the “Prepare and Submit” section of Global Warranty Management Fill out the required fields for the new transaction At the “Authorization/Comments”...
Battery Replacement Bulletin - 09/25/2018
... a battery, the GR8 test report must be printed and attached to the job card and retained in the vehicle history folder. The Warranty Code listed on the GR8 test report must be entered in the Battery Tester Code labor dependency field of the transact...
Mail Out Review Trends - 04/17/2017
... Mail Out Review process has been around for several years. From the service end of things, it is a newer process. The March edition of the Warranty News presented details on this review system for the service department. Dealers that receive a...
Certified Elite Amendment - 04/17/2017
The Warranty 101 column of the March 2017 edition of the Warranty News outlined the 2017 Certified Elite program. The program recognizes dealers that have implemented processes into to their daily operations that provide customers with an elite service...
Engine and Transmission Assembly Replacements - 09/27/2017
... the worksheet with the transaction when h-routing. Document both the old serial number and the new serial number on the job card. The new serial number must be entered next to the assembly part number with the warranty transaction. Transmission replacement...
Wiring Repairs - 12/21/2017
... available, when applicable, within the locator view column of the document. After entering the vehicle year, make, and model in SI, select Service Manual/Bulletin. Then select the following categories: Power and Signal Distribution > Wiring Systems...
Part Return Waiver Form - 03/26/2018
... used in the repair. If you receive a request to return a part, but that part fell off the vehicle and it was determined that it wasn’t damaged or stolen and a warranty replacement was made, the Part Return Waiver form must be completed and...
Self-Authorization - 10/24/2017
... self-authorize a transaction, the following steps must be taken: Select “Begin New Transaction” in the “Prepare and Submit” section of Global Warranty Management Fill out the required fields for the new transaction At the “Authorization/Comments”...
Warranty Part Retention - 10/24/2017
... Strict adherence to local, state, and federal ordinances, regulations, or laws regarding new or used parts is always expected....
Certified Elite - 02/17/2017
... earn points based on performance in several different categories, including the following: New Vehicle Customer Retention – at or above 77%: 100 points Service Training Standards – Q1 STS 100% or higher, Q2 STS 125% or higher, Q3 STS 150%...
The Warranty Shop Copy - 01/23/2017
... acceptable signature that ultimately authorizes the dealership to work on the customer’s vehicle. Customer signatures on invoice copies are not a GM requirement. Customer signatures on early bird envelopes or pre-write up sheets are valid, but...
Reject of the Month - 04/17/2017
... The recall addresses the SDM of involved vehicles. Dealers are to reprogram the SDM with new software to eliminate the defect, in some cases the SDM will require replacement. In each instance found during the review, there was a preceding job card that...
Dealer Aftersales Empowerment Reminders - 03/21/2017
Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to...
Pyramid Repairs - 12/21/2016
... a comeback requires service management approval before the technician even begins working on the vehicle that is back for a second repair. A pyramid repair requires service management approval prior to claim submission. Both of these situations can be...
Revised Authorization Matrix - 04/08/2016
... be notified of this lengthy rental period within 10 days of putting the customer in the rental vehicle. A copy of this matrix can be found on GlobalConnect in the Headlines section. The reference number is GCUS-9-1776. There is also a copy in the...
Parts Retention, Documentation, and Disposal - 04/08/2016
... of. Strict adherence to local, state, and federal ordinances, regulations, or laws regarding new or used parts is expected by GM. Instructions on how to create a scrapping report can be found in Center of Learning. Go to: Resources > Training Reference...
Assembly Replacements - 04/28/2016
... associated with that part. The causal part would be that external part as well. For example, a vehicle overheats and the engine is damaged beyond repair and has to be replaced. The true cause of failure is a leaking radiator so the labor operation and...
Reject of the Month - 04/28/2016
... hesitating and was rough on take-off. The technician documented the active DTC and noted that the vehicle would not engage in 2nd gear. The tech found melted debris and small chunks of metal in the fluid. The fluid was burnt. After further inspection,...
The Warranty Support Center - 10/02/2015
... within 7 days. The agents start with the oldest claims first and work their way through to the newest. During the review process, agents follow procedures that have been established through the Required Operating Procedures Bulletin. The bulletin began...
Divisional Extended Protection Plan - 10/23/2015
... information must be provided: last 8 digits of the VIN, date of the job card, mileage on the vehicle, job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. The Administrator will issue a reference...
Electrical and Powertrain Reset - 10/23/2015
Reprogramming a control module with new or updated software and/or calibration files using the TIS service programming system (SPS) application is a repair type that requires procedures that generate a warranty code.When submitting a warranty claim for...
Ignition Switch Parts Return Request - 06/06/2014
... recall part replacement was claimed, return the replaced component(s) which were removed from the vehicle (packaged separately per job card), with a copy of the job card in the original packaging. Parts for this request are to be sent to Attention: Scott...
Audits Suspended - 09/09/2014
... personnel are working diligently to provide great customer service to the customers whose vehicles are involved in the recalls, as well as their regular warranty customers, the suspension of audits does not mean policies and procedures can be ignored....
Reject of the Month - 01/28/2014
... card and submission must support why the dealership is performing a Policy paint repair on a fleet vehicle with no deductible. ...
$500 Customer Participation - 02/27/2014
... Portal to determine the appropriate amount of participation. GM's level of support declines as the vehicle's age and mileage increases. The calculator must be used for every job card AND on each line of the job card where participation is recommended. If...
Reject of the Month - 01/10/2014
... Just about a month later, the customer returned to the dealership for the replacement of the vehicle's fuel pump. While the first transaction paid, the second transaction, for the pump, rejected with error code 229: repeat repair. Labour operation xx...
Authorization Codes - 01/10/2014
... four most commonly used authorization codes, "A" and "E" are the most obvious in their use. If the vehicle being repaired is out of warranty, authorization code "A" must be applied. If the technician requires additional diagnosis or repair time, authorization...
Service Training Standards - 11/18/2013
It's not news that GM expects 100% training in all of their dealerships and as the 2013 calendar year nears completion, a recent administrative message was posted to remind service agents that there is still time to get your technicians to that 100% mark.When...
From the P&P Manual - 11/18/2013
... can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as OLH. This is the only exception to the OLH requirement. Warranty Labour Rate Options A &...
Recalled Parts - 09/09/2014
... the Recall option, the daily list of Paid Field Actions will populate on the screen. A new list is published daily, Monday through Friday. It is a best practice to open the file each day. After opening the file, click on the Enter BAC button. Enter...
Part Failures During The Same Repair Visit - 10/03/2014
... is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should be charged out on the existing repair line of the job card. The technician's labour time for the first replacement...
Recalls - 02/23/2015
... important to document it accurately? An advisor wrote a job card for a 2014 Chevrolet Spark. The vehicle was a dealer-owned used car. The advisor indicated recall 14410 on line A and recall 14456 on line B. Additionally, a copy of Service Update / Recall...
Reject of the Month - 12/19/2014
... miles. The customer had another failure in November of 2014, at 208,000 miles and brought the vehicle to the Warranty Community Member's dealership for repair. The parts warranty transaction was submitted in November and rejected due to the store's...
... Strict adherence to local, state, and federal ordinances, regulations, or laws regarding new or used parts is always expected....
Certified Elite - 02/17/2017
... earn points based on performance in several different categories, including the following: New Vehicle Customer Retention – at or above 77%: 100 points Service Training Standards – Q1 STS 100% or higher, Q2 STS 125% or higher, Q3 STS 150%...
The Warranty Shop Copy - 01/23/2017
... acceptable signature that ultimately authorizes the dealership to work on the customer’s vehicle. Customer signatures on invoice copies are not a GM requirement. Customer signatures on early bird envelopes or pre-write up sheets are valid, but...
Reject of the Month - 04/17/2017
... The recall addresses the SDM of involved vehicles. Dealers are to reprogram the SDM with new software to eliminate the defect, in some cases the SDM will require replacement. In each instance found during the review, there was a preceding job card that...
Dealer Aftersales Empowerment Reminders - 03/21/2017
Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to...
Pyramid Repairs - 12/21/2016
... a comeback requires service management approval before the technician even begins working on the vehicle that is back for a second repair. A pyramid repair requires service management approval prior to claim submission. Both of these situations can be...
Revised Authorization Matrix - 04/08/2016
... be notified of this lengthy rental period within 10 days of putting the customer in the rental vehicle. A copy of this matrix can be found on GlobalConnect in the Headlines section. The reference number is GCUS-9-1776. There is also a copy in the...
Parts Retention, Documentation, and Disposal - 04/08/2016
... of. Strict adherence to local, state, and federal ordinances, regulations, or laws regarding new or used parts is expected by GM. Instructions on how to create a scrapping report can be found in Center of Learning. Go to: Resources > Training Reference...
Assembly Replacements - 04/28/2016
... associated with that part. The causal part would be that external part as well. For example, a vehicle overheats and the engine is damaged beyond repair and has to be replaced. The true cause of failure is a leaking radiator so the labor operation and...
Reject of the Month - 04/28/2016
... hesitating and was rough on take-off. The technician documented the active DTC and noted that the vehicle would not engage in 2nd gear. The tech found melted debris and small chunks of metal in the fluid. The fluid was burnt. After further inspection,...
The Warranty Support Center - 10/02/2015
... within 7 days. The agents start with the oldest claims first and work their way through to the newest. During the review process, agents follow procedures that have been established through the Required Operating Procedures Bulletin. The bulletin began...
Divisional Extended Protection Plan - 10/23/2015
... information must be provided: last 8 digits of the VIN, date of the job card, mileage on the vehicle, job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. The Administrator will issue a reference...
Electrical and Powertrain Reset - 10/23/2015
Reprogramming a control module with new or updated software and/or calibration files using the TIS service programming system (SPS) application is a repair type that requires procedures that generate a warranty code.When submitting a warranty claim for...
Ignition Switch Parts Return Request - 06/06/2014
... recall part replacement was claimed, return the replaced component(s) which were removed from the vehicle (packaged separately per job card), with a copy of the job card in the original packaging. Parts for this request are to be sent to Attention: Scott...
Audits Suspended - 09/09/2014
... personnel are working diligently to provide great customer service to the customers whose vehicles are involved in the recalls, as well as their regular warranty customers, the suspension of audits does not mean policies and procedures can be ignored....
Reject of the Month - 01/28/2014
... card and submission must support why the dealership is performing a Policy paint repair on a fleet vehicle with no deductible. ...
$500 Customer Participation - 02/27/2014
... Portal to determine the appropriate amount of participation. GM's level of support declines as the vehicle's age and mileage increases. The calculator must be used for every job card AND on each line of the job card where participation is recommended. If...
Reject of the Month - 01/10/2014
... Just about a month later, the customer returned to the dealership for the replacement of the vehicle's fuel pump. While the first transaction paid, the second transaction, for the pump, rejected with error code 229: repeat repair. Labour operation xx...
Authorization Codes - 01/10/2014
... four most commonly used authorization codes, "A" and "E" are the most obvious in their use. If the vehicle being repaired is out of warranty, authorization code "A" must be applied. If the technician requires additional diagnosis or repair time, authorization...
Service Training Standards - 11/18/2013
It's not news that GM expects 100% training in all of their dealerships and as the 2013 calendar year nears completion, a recent administrative message was posted to remind service agents that there is still time to get your technicians to that 100% mark.When...
From the P&P Manual - 11/18/2013
... can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as OLH. This is the only exception to the OLH requirement. Warranty Labour Rate Options A &...
Recalled Parts - 09/09/2014
... the Recall option, the daily list of Paid Field Actions will populate on the screen. A new list is published daily, Monday through Friday. It is a best practice to open the file each day. After opening the file, click on the Enter BAC button. Enter...
Part Failures During The Same Repair Visit - 10/03/2014
... is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should be charged out on the existing repair line of the job card. The technician's labour time for the first replacement...
Recalls - 02/23/2015
... important to document it accurately? An advisor wrote a job card for a 2014 Chevrolet Spark. The vehicle was a dealer-owned used car. The advisor indicated recall 14410 on line A and recall 14456 on line B. Additionally, a copy of Service Update / Recall...
Reject of the Month - 12/19/2014
... miles. The customer had another failure in November of 2014, at 208,000 miles and brought the vehicle to the Warranty Community Member's dealership for repair. The parts warranty transaction was submitted in November and rejected due to the store's...
Diagnostic Time Service Management Approval - 12/19/2014
... and requires that service management approve this additional diagnostic time. The purpose of this new process is to verify that the technicians are not being paid diagnosis time when they don't have the documentation to support it. It's no secret...
Customer Pay Service Offer - 11/25/2014
... The offer may be used toward a repair or service that is recommended or required by the vehicle Owner's Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from...
Reject of the Month - 11/25/2014
... technician performed the necessary inspection and replaced the lap pretensioner. While the vehicle was in the service department the technician noticed that recall 14030-"side impact airbag connector", had previously been performed by another service...
Recalled Fortera Tires - 02/23/2015
... sold by Goodyear to GM and installed on 2015 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. GM began requesting the return of all tires replaced related to the recall on February 17, 2015.A part return request will be initiated through GWM...
Reject of the Month - 04/28/2015
... of this check box are for a part warranty transaction on a non-GM VIN or for older model year GM vehicles. Failure to select the check box in these situations will return a transaction reject. While none of these situations, or those that are similar,...
Clocking OLH on Flag Sheets - 04/28/2015
... be two separate clock times shown on the flag sheet that represent their total time working on the vehicle. If a technician finds themselves in a situation where OLH may be needed in the repair, the first thing they must do is contact service management...
Attaching a Document - 06/02/2015
With the newest Transportation Damage Transaction requirements quickly approaching, it is a good time to recap the document attachment process in Global. But first, here are a few reminders:Individual attachments must be less than 5MB in size. Be...
Global Warranty Management - 07/29/2015
Certain claim situations, car rentals for 6 or more days, or a policy decision on a vehicle that is beyond 8 years old, for example, require pre-approval from the DMA. When this authorization is necessary it must be obtained prior to work being performed. To...
Customer Signature - 06/30/2015
... be compared to the technician's beginning clock time, and if it is after work has begun on the vehicle, a chargeback could be made. During the warranty job card write up, there is to be a clear understanding of what will be covered under warranty...
Policy Repair Exceptions - 08/29/2023
GM sells new vehicles with a specified warranty. When that warranty runs out, by either time or mileage, GM allows for the possibility of some, if not all, financial assistance for the out of warranty repair. The amount of assistance is determined after...
Published Base Time Does Not Require Clock Time - 08/29/2023
... announced the elimination of the technician clock time requirement when making warranty repairs on vehicles where there is a published base time in the Labor Time Guide. At this time, Illinois dealers must continue to punch on/off all labor time paid...
PRA Update - 09/25/2023
... that must be included on the warranty claim. Refer to the September edition of the Warranty News for more on the CSMT App and the PRA process. Important Note: The PRA approval associated with the CSMT process is not to be confused with the Pre-Repair...
Third Party Labor Time Guide - 01/29/2024
... official website to see if your state is one of those states. The following is from the newly updated Service Policies & Procedures manual: Where permitted by state statute, a dealer may seek reimbursement using time from a third-party time guide....
Policies & Procedures 2024 Update - 01/29/2024
... were included in the revised edition which are featured in this edition of the Warranty News. The Third-Party Labor Time Guide and Technician Accounting of Labor Time articles provide details on the revision to Article 6.2.5 Technician Identification...
CSMT App - 11/29/2023
A new version, 3.8, of the Certified Service Mobile Toolbox (CSMT) app became available for download on November 16. This latest version supports devices that have display settings set to dark mode and provides an enhanced user experience with the addition...
Start the Year Off Strong - 12/26/2023
Many of the tips we used to close the year out strong can be carried through as Best Practices in the New Year, specifically when it comes to submitting transactions for review. For the fastest and most efficient submission process, take the following...
Service Management Approval Requirements - 12/26/2023
... a separate authorization. A missing customer signature, add on repair, and warranty on a stock vehicle all require their own unique authorization. For example, if you have a job card that is missing the customer’s signature authorizing the performance...
Forum - 03/07/2024
Since day one I have made my techs give me both. With the Takata at least the new one is on the box and then if they miss the old they have to go pull the warranty part return and get it before I pay them. With the roof rail, again since day one...
Forum - 03/22/2024
... Every time it has been they missed one or more. We are doing better but I am still waiting for 6 vehicles to come back to each dealership so I can finalize them. Once you figure out what is missing have them go do it, and before the car leaves a second...
Forum - 03/14/2024
... didnt write it up he needs to verify he saw it. fortunately most of these dealer owned vehicles just have one concern listed on the jc,,,but where you can get in trouble is where you have multiple lines. i personally dont see,,,at least at...
Forum - 01/04/2024
802: The number of days in service exceeds the vehicle warranty time limit. The following are a few resources pertaining to a Policy Decision (Authorization Code A): Service Policies and Procedures Article 5.2 and Service Management Approvals and Transaction...
Forum - 01/12/2024
... were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered this scenario and what do we do? I have a Volt that could potentially have this issue but I think...
Forum - 02/06/2024
... It is very unlikely that a short time of running will sufficiently charge the battery and make the vehicle reliable. The customer should come in to have the battery charged and tested at minimum. I feel as if there is some little known thing this...
Forum - 02/14/2024
... must be authorized by service management prior to the first transaction submission. The Vehicle Identification Number (VIN) Information App in GlobalConnect provides helpful VIN details, including GVWR/brake system/body style, chassis/series,...
Forum - 02/16/2024
This is the response: Straight time is only for the actual time it took technician repair vehicle Diag, cleaning, etc should be submitted as OLH I finally got it to go through for review, after trying multiple ST labor times, ...
... and requires that service management approve this additional diagnostic time. The purpose of this new process is to verify that the technicians are not being paid diagnosis time when they don't have the documentation to support it. It's no secret...
Customer Pay Service Offer - 11/25/2014
... The offer may be used toward a repair or service that is recommended or required by the vehicle Owner's Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from...
Reject of the Month - 11/25/2014
... technician performed the necessary inspection and replaced the lap pretensioner. While the vehicle was in the service department the technician noticed that recall 14030-"side impact airbag connector", had previously been performed by another service...
Recalled Fortera Tires - 02/23/2015
... sold by Goodyear to GM and installed on 2015 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. GM began requesting the return of all tires replaced related to the recall on February 17, 2015.A part return request will be initiated through GWM...
Reject of the Month - 04/28/2015
... of this check box are for a part warranty transaction on a non-GM VIN or for older model year GM vehicles. Failure to select the check box in these situations will return a transaction reject. While none of these situations, or those that are similar,...
Clocking OLH on Flag Sheets - 04/28/2015
... be two separate clock times shown on the flag sheet that represent their total time working on the vehicle. If a technician finds themselves in a situation where OLH may be needed in the repair, the first thing they must do is contact service management...
Attaching a Document - 06/02/2015
With the newest Transportation Damage Transaction requirements quickly approaching, it is a good time to recap the document attachment process in Global. But first, here are a few reminders:Individual attachments must be less than 5MB in size. Be...
Global Warranty Management - 07/29/2015
Certain claim situations, car rentals for 6 or more days, or a policy decision on a vehicle that is beyond 8 years old, for example, require pre-approval from the DMA. When this authorization is necessary it must be obtained prior to work being performed. To...
Customer Signature - 06/30/2015
... be compared to the technician's beginning clock time, and if it is after work has begun on the vehicle, a chargeback could be made. During the warranty job card write up, there is to be a clear understanding of what will be covered under warranty...
Policy Repair Exceptions - 08/29/2023
GM sells new vehicles with a specified warranty. When that warranty runs out, by either time or mileage, GM allows for the possibility of some, if not all, financial assistance for the out of warranty repair. The amount of assistance is determined after...
Published Base Time Does Not Require Clock Time - 08/29/2023
... announced the elimination of the technician clock time requirement when making warranty repairs on vehicles where there is a published base time in the Labor Time Guide. At this time, Illinois dealers must continue to punch on/off all labor time paid...
PRA Update - 09/25/2023
... that must be included on the warranty claim. Refer to the September edition of the Warranty News for more on the CSMT App and the PRA process. Important Note: The PRA approval associated with the CSMT process is not to be confused with the Pre-Repair...
Third Party Labor Time Guide - 01/29/2024
... official website to see if your state is one of those states. The following is from the newly updated Service Policies & Procedures manual: Where permitted by state statute, a dealer may seek reimbursement using time from a third-party time guide....
Policies & Procedures 2024 Update - 01/29/2024
... were included in the revised edition which are featured in this edition of the Warranty News. The Third-Party Labor Time Guide and Technician Accounting of Labor Time articles provide details on the revision to Article 6.2.5 Technician Identification...
CSMT App - 11/29/2023
A new version, 3.8, of the Certified Service Mobile Toolbox (CSMT) app became available for download on November 16. This latest version supports devices that have display settings set to dark mode and provides an enhanced user experience with the addition...
Start the Year Off Strong - 12/26/2023
Many of the tips we used to close the year out strong can be carried through as Best Practices in the New Year, specifically when it comes to submitting transactions for review. For the fastest and most efficient submission process, take the following...
Service Management Approval Requirements - 12/26/2023
... a separate authorization. A missing customer signature, add on repair, and warranty on a stock vehicle all require their own unique authorization. For example, if you have a job card that is missing the customer’s signature authorizing the performance...
Forum - 03/07/2024
Since day one I have made my techs give me both. With the Takata at least the new one is on the box and then if they miss the old they have to go pull the warranty part return and get it before I pay them. With the roof rail, again since day one...
Forum - 03/22/2024
... Every time it has been they missed one or more. We are doing better but I am still waiting for 6 vehicles to come back to each dealership so I can finalize them. Once you figure out what is missing have them go do it, and before the car leaves a second...
Forum - 03/14/2024
... didnt write it up he needs to verify he saw it. fortunately most of these dealer owned vehicles just have one concern listed on the jc,,,but where you can get in trouble is where you have multiple lines. i personally dont see,,,at least at...
Forum - 01/04/2024
802: The number of days in service exceeds the vehicle warranty time limit. The following are a few resources pertaining to a Policy Decision (Authorization Code A): Service Policies and Procedures Article 5.2 and Service Management Approvals and Transaction...
Forum - 01/12/2024
... were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered this scenario and what do we do? I have a Volt that could potentially have this issue but I think...
Forum - 02/06/2024
... It is very unlikely that a short time of running will sufficiently charge the battery and make the vehicle reliable. The customer should come in to have the battery charged and tested at minimum. I feel as if there is some little known thing this...
Forum - 02/14/2024
... must be authorized by service management prior to the first transaction submission. The Vehicle Identification Number (VIN) Information App in GlobalConnect provides helpful VIN details, including GVWR/brake system/body style, chassis/series,...
Forum - 02/16/2024
This is the response: Straight time is only for the actual time it took technician repair vehicle Diag, cleaning, etc should be submitted as OLH I finally got it to go through for review, after trying multiple ST labor times, ...
GM Accessories Employee Discount Program - 01/29/2024
... nearest dollar. The offer is not valid on Limited Production Options (accessories ordered with the vehicle and included on the vehicle’s window label and invoice), GM Genuine Parts, ACDelco parts, service parts, or Performance Parts. The program...
Coverage Code P - 07/25/2023
... for the Coverage Code: Powertrain P indicator listed with the appropriate labor operation for the vehicle repair....
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Technician Documentation Requirements - 08/29/2023
... are available in Service Forms. Parts pricing printouts are also acceptable. Old and new engine and transmission serial numbers. ...
Technician Documentation Requirements - 08/29/2023
... are available in Service Forms. Parts pricing printouts are also acceptable. Old and new engine and transmission serial numbers. ...
DCBS Software Update - 03/23/2023
New DCBS software was released in February. It is important to verify that the DCBS equipment is running on the latest versions. Dealership equipment must align with the following current versions: Software: DCAG1-35-01 (located via Settings/Information) Database: ...
Minimizing Rejected Transactions - 03/23/2023
No one likes rejected claims. They are like mistakes and no one likes mistakes either. New warranty administrators are bound to get a lot of rejects in the beginning of their career because when it comes to submitting warranty claims, there is a lot to...
Parts Expediting - 03/23/2023
... Parts Expediting category. Retain all records and invoices in support of parts expediting in the vehicle history file. Service Agent owned vehicles, and parts and accessories replaced under part warranties (ZPTI/ZPTC), are not eligible for parts...
Reject of the Month - February 2023 - 01/24/2023
... all service items including replacing both front and rear brake pads and rotors. While the vehicle is well out of warranty for the maintenance items that were performed, the customer emailed the service advisor a copy of their recently received...
Reject of the Month - March 2023 - 02/28/2023
... for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a shudder when shifting to 3 & 4 gears only at normal...
Powertrain Contact Center - 02/28/2023
... ISC/Fleet company will contact the dealer for the necessary parts and/or assembly to repair the vehicle. This document must be completed and be attached to the applicable warranty transaction. If the ISC/Fleet company and the PCC do not agree on the...
Service Information - 10/28/2022
... confirmation and documentation. There are going to be more than a few times that a newer warranty administrator will have to hunt down the appropriate labor operation or labor time for a given repair. The Labor Time Guide (LTG) within SI provides...
Reject of the Month - November 2022 - 10/28/2022
... the 99-day rental. When a rental is provided, a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Reference Service Policies and Procedures Article 4.4 Please...
Updates and Reminders - 10/01/2021
... GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that Hertz’s primary initial focus will be...
Labor Operation Exceptions - 04/29/2021
... Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered, you can explore the first option under the LTG (the terminology will vary depending on the vehicle) to find...
Warranty Analysis - 01/04/2022
... processed by the entire region. GWM calculates how often to expect certain types of repairs by vehicle type (e.g. Chevrolet car, Chevrolet truck, GMC truck, etc) and the average expenses involved when performing those repairs. GWM then determines what...
Corvette First Maintenance - 01/27/2022
The Chevrolet Complete Care program has extended the included Maintenance for owners of the 2020 and newer Chevrolet Corvette (C8) to come to the dealership for their first service visit. The allowed timing for reimbursement has been increased from...
Getting to Know the PET - 01/03/2022
... to extend towards an out of warranty repair. The tool considers the age and mileage of the vehicle beyond the component’s warranty coverage, and returns a higher amount of assistance when coverage has recently expired, and lower amounts as age/mileage...
STS Thresholds - 01/27/2022
New for 2022! STS progress for restricted dealers will be monitored on a monthly basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The ...
Documentation of Time and Compliance - 02/23/2022
... Technician time stamps represents the actual time that the technician is physically working on the vehicle. Diagnosis time, parts billing, etc., must be supported with valid time stamps. Further claim level detail stated that parts were billed out on...
Policy Evaluation Tool - 02/23/2022
... total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is beyond warranty for the defective component. Dealers are empowered to deviate from the PET result amount up to $500 without GM pre-approval. Deviations...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
OLH Empowerment - 07/27/2022
... self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s performance and...
Damaged in Transit (DIT): Structural/Non-Structural - 07/27/2022
... include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage is found to structural parts, after partial tear down, contact the DBC....
Job Card Reprints - 09/26/2022
... shop/hard copy is the copy the customer signs to authorize the repairs that will be made to their vehicle. This copy will be requested in an audit situation, and also, possibly by the Warranty Support Center to verify the customer signed the job card....
... nearest dollar. The offer is not valid on Limited Production Options (accessories ordered with the vehicle and included on the vehicle’s window label and invoice), GM Genuine Parts, ACDelco parts, service parts, or Performance Parts. The program...
Coverage Code P - 07/25/2023
... for the Coverage Code: Powertrain P indicator listed with the appropriate labor operation for the vehicle repair....
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Technician Documentation Requirements - 08/29/2023
... are available in Service Forms. Parts pricing printouts are also acceptable. Old and new engine and transmission serial numbers. ...
Technician Documentation Requirements - 08/29/2023
... are available in Service Forms. Parts pricing printouts are also acceptable. Old and new engine and transmission serial numbers. ...
DCBS Software Update - 03/23/2023
New DCBS software was released in February. It is important to verify that the DCBS equipment is running on the latest versions. Dealership equipment must align with the following current versions: Software: DCAG1-35-01 (located via Settings/Information) Database: ...
Minimizing Rejected Transactions - 03/23/2023
No one likes rejected claims. They are like mistakes and no one likes mistakes either. New warranty administrators are bound to get a lot of rejects in the beginning of their career because when it comes to submitting warranty claims, there is a lot to...
Parts Expediting - 03/23/2023
... Parts Expediting category. Retain all records and invoices in support of parts expediting in the vehicle history file. Service Agent owned vehicles, and parts and accessories replaced under part warranties (ZPTI/ZPTC), are not eligible for parts...
Reject of the Month - February 2023 - 01/24/2023
... all service items including replacing both front and rear brake pads and rotors. While the vehicle is well out of warranty for the maintenance items that were performed, the customer emailed the service advisor a copy of their recently received...
Reject of the Month - March 2023 - 02/28/2023
... for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a shudder when shifting to 3 & 4 gears only at normal...
Powertrain Contact Center - 02/28/2023
... ISC/Fleet company will contact the dealer for the necessary parts and/or assembly to repair the vehicle. This document must be completed and be attached to the applicable warranty transaction. If the ISC/Fleet company and the PCC do not agree on the...
Service Information - 10/28/2022
... confirmation and documentation. There are going to be more than a few times that a newer warranty administrator will have to hunt down the appropriate labor operation or labor time for a given repair. The Labor Time Guide (LTG) within SI provides...
Reject of the Month - November 2022 - 10/28/2022
... the 99-day rental. When a rental is provided, a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Reference Service Policies and Procedures Article 4.4 Please...
Updates and Reminders - 10/01/2021
... GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that Hertz’s primary initial focus will be...
Labor Operation Exceptions - 04/29/2021
... Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered, you can explore the first option under the LTG (the terminology will vary depending on the vehicle) to find...
Warranty Analysis - 01/04/2022
... processed by the entire region. GWM calculates how often to expect certain types of repairs by vehicle type (e.g. Chevrolet car, Chevrolet truck, GMC truck, etc) and the average expenses involved when performing those repairs. GWM then determines what...
Corvette First Maintenance - 01/27/2022
The Chevrolet Complete Care program has extended the included Maintenance for owners of the 2020 and newer Chevrolet Corvette (C8) to come to the dealership for their first service visit. The allowed timing for reimbursement has been increased from...
Getting to Know the PET - 01/03/2022
... to extend towards an out of warranty repair. The tool considers the age and mileage of the vehicle beyond the component’s warranty coverage, and returns a higher amount of assistance when coverage has recently expired, and lower amounts as age/mileage...
STS Thresholds - 01/27/2022
New for 2022! STS progress for restricted dealers will be monitored on a monthly basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The ...
Documentation of Time and Compliance - 02/23/2022
... Technician time stamps represents the actual time that the technician is physically working on the vehicle. Diagnosis time, parts billing, etc., must be supported with valid time stamps. Further claim level detail stated that parts were billed out on...
Policy Evaluation Tool - 02/23/2022
... total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is beyond warranty for the defective component. Dealers are empowered to deviate from the PET result amount up to $500 without GM pre-approval. Deviations...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
OLH Empowerment - 07/27/2022
... self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s performance and...
Damaged in Transit (DIT): Structural/Non-Structural - 07/27/2022
... include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage is found to structural parts, after partial tear down, contact the DBC....
Job Card Reprints - 09/26/2022
... shop/hard copy is the copy the customer signs to authorize the repairs that will be made to their vehicle. This copy will be requested in an audit situation, and also, possibly by the Warranty Support Center to verify the customer signed the job card....
Reject of the Month - October 2022 - 09/26/2022
... the oil pan gasket, valve cover gaskets, and the transmission cooler lines were all leaking. The vehicle was repaired and handled as customer pay. The vehicle returned in June 2022 with an oil leak concern. The technician noted the cause of failure,...
Forum - 12/29/2021
Sorry, I found my answer yesterday. I was questioning this because I am new to GM. My background is Ford. Ford has a cost + handling allowance for powertrain assemblies unless the dealer has an approved mark-up. I was just checking to see if there...
Forum - 01/04/2022
... Buick Included Maintenance Programs for the current maintenance reimbursement rates, which vary by vehicle and engine type. To date I have not yet seen a Global Message referencing CPO maintenance reimbursement rate increases, but will provide...
Forum - 12/07/2021
Hello mtess! Please refer to the Transportation, Vehicle Storage and PDI Policy Manual for detail on this scenario. Article 1.1.5 C : Letter of Notification When Damage is Found After an STI Delivery - additionally, a copy of the LON is included...
Forum - 12/07/2021
... to select from the discussion categories to view a topic, reply to a topic, or to create a new topic. A jlwarranty team member or another community member will typically provide a response. Please utilize, share, and participate in the forum as a means...
Forum - 01/20/2022
and here is another angle on it...If you brought your vehicle in for a repair and it was never properly closed, any future repair attempts made to remedy the defect would not be supported in the eyes of lemon law. This is because the first repair attempt...
Glow Plug Replacement on multiple banks - 02/11/2022
... i be doing two different lines for this? Or what am i doing wrong? I am relatively new to role and havent had this kind of issue yet. Thank you for your help!...
Forum - 02/11/2022
... Program as well as an attachment with Terms and Conditions, information on how to apply, and vehicle eligibilty guidelines. The bulletin is available by entering the GCUS number in the GlobalConnect search bar. Refer also to Service P&P Article...
What Would You Do - 02/22 - 01/27/2022
... determined that the transfer pump was faulty and required replacement. IVH showed that the vehicle was outside of the Bumper-to-Bumper warranty, but still within the Powertrain warranty by 2 weeks and approximately 50,000 miles. The VIN also had...
Forum - 11/22/2021
... events they all have to be done. You should be more concerned about your client on the road with a vehicle that is not properly set up than getting the claim paid. Get the car back, do the correct programming and submit with the final claim code. The...
Forum - 11/30/2021
... to come up. Oh well, thanks for the info anyway!' Your response isnt showing. Select vehicle at top of si, click Next, go to Service Manual/Bulletins, then type Vin decoder in search box. Your bulletins, campaigns and pi's are the top...
Forum - 05/25/2021
Also found the article I remembered from August of last year: Warranty News / jlwarranty
Forum - 06/10/2021
Since this topic is in my mind, here is another gem. "PERFORM VACUUM PUMP DUE TO HARD PETAL. DROVE VEHICLE GOOD NOW."
Forum - 06/09/2021
I saw this story and thought of this topic instantly. Who gets stuff this good? "CHECK VEHICLE SCAN VIA GDS2 DTC P0430 INSPECT PERFORM TESTS AS PER SI NECESSARY TO REPLACE CAT. CONVERTOR WITH Y-PIPE NOT EFFECTIVE" Maybe someone can tell me what he found,...
Forum - 06/15/2021
... use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors are not correct. Can you reference a specific recall? ...
Forum - 04/13/2021
... which hopefully they already have. I have some concern that the tech needs to be coached if the vehicle came back 1 day later and he neglected to test the aux battery while he was testing the primary. For some reason, GM removed restrictions for...
Forum - 08/12/2021
... SEALER. THIS WOULD BE CONSIDERED TO BE "SHOP SUPPLIES" BY GM SINCE ONE CONTAINER SERVICES 20 VEHICLES. IF AN AFTERMARKET SUPPLIER WAS USED THIS WOULD STILL BE CONSIDERED A SHOP SUPPLY AND NOT BILLABLE ON THE INVOICE YOU CANNOT SUBSTITUTE ANYTHING FOR...
Forum - 07/31/2021
... not just adding up all the time your tech spent on it. That is a constant battle for me. These newer trucks with individual AFM solenoids are different than the older models slightly so GM won't let you use the older ones to support times they don't...
Forum - 07/01/2021
... lucky they don't bother checking the VIN cutpoints to see if the TSB even actually applies to the vehicle they are working on. There may be a happy middle ground but I expect my techs to document the answers to the above questions. Good luck! ...
Forum - 07/01/2021
There is a new process for transportation claims. Be sure your guys all view the videos on the global website. If you don't know how to get there I can look it up later and point you that way. You might be missing a form or something. I had a big...
What Would You Do - 08/21 - 07/27/2021
... would you proceed?A technician has documented on the job card that an alignment was performed on a vehicle. The technician was paid 0.9 hours for the repair, which included 0.5 hrs base, 0.2 hrs toe reset, and 0.2 hrs for a test drive. In review of the...
Forum - 09/01/2020
... wouldn't be an added op because the customer stated it on the appt. This statement from JL News makes it sound like the customer would state their concerns to set up the appt and then has to state it AGAIN on the night drop envelope..if they don't...
Forum - 10/14/2020
... and what I experience daily or should I say frequently. I have found that sometimes some of the new labor codes that require SPS dependency codes will not show on your warranty submission screen as being a required field. So watch that. I then...
Parts Warranties - 11/16/2020
... if we had replaced that same part under warranty then the mileage is only for the extent of the vehicle warranty or 12 months whichever is in best interest of the customer?If this was an engine, auto trans or transfer case the 3yrs/100,000 still applies...
Forum - 11/19/2020
... installed-customer purchased-engine and transmissions receive a 3/100,000 part warranty. All new or remanufactured GM parts and accessories installed by the service agent under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional...
... the oil pan gasket, valve cover gaskets, and the transmission cooler lines were all leaking. The vehicle was repaired and handled as customer pay. The vehicle returned in June 2022 with an oil leak concern. The technician noted the cause of failure,...
Forum - 12/29/2021
Sorry, I found my answer yesterday. I was questioning this because I am new to GM. My background is Ford. Ford has a cost + handling allowance for powertrain assemblies unless the dealer has an approved mark-up. I was just checking to see if there...
Forum - 01/04/2022
... Buick Included Maintenance Programs for the current maintenance reimbursement rates, which vary by vehicle and engine type. To date I have not yet seen a Global Message referencing CPO maintenance reimbursement rate increases, but will provide...
Forum - 12/07/2021
Hello mtess! Please refer to the Transportation, Vehicle Storage and PDI Policy Manual for detail on this scenario. Article 1.1.5 C : Letter of Notification When Damage is Found After an STI Delivery - additionally, a copy of the LON is included...
Forum - 12/07/2021
... to select from the discussion categories to view a topic, reply to a topic, or to create a new topic. A jlwarranty team member or another community member will typically provide a response. Please utilize, share, and participate in the forum as a means...
Forum - 01/20/2022
and here is another angle on it...If you brought your vehicle in for a repair and it was never properly closed, any future repair attempts made to remedy the defect would not be supported in the eyes of lemon law. This is because the first repair attempt...
Glow Plug Replacement on multiple banks - 02/11/2022
... i be doing two different lines for this? Or what am i doing wrong? I am relatively new to role and havent had this kind of issue yet. Thank you for your help!...
Forum - 02/11/2022
... Program as well as an attachment with Terms and Conditions, information on how to apply, and vehicle eligibilty guidelines. The bulletin is available by entering the GCUS number in the GlobalConnect search bar. Refer also to Service P&P Article...
What Would You Do - 02/22 - 01/27/2022
... determined that the transfer pump was faulty and required replacement. IVH showed that the vehicle was outside of the Bumper-to-Bumper warranty, but still within the Powertrain warranty by 2 weeks and approximately 50,000 miles. The VIN also had...
Forum - 11/22/2021
... events they all have to be done. You should be more concerned about your client on the road with a vehicle that is not properly set up than getting the claim paid. Get the car back, do the correct programming and submit with the final claim code. The...
Forum - 11/30/2021
... to come up. Oh well, thanks for the info anyway!' Your response isnt showing. Select vehicle at top of si, click Next, go to Service Manual/Bulletins, then type Vin decoder in search box. Your bulletins, campaigns and pi's are the top...
Forum - 05/25/2021
Also found the article I remembered from August of last year: Warranty News / jlwarranty
Forum - 06/10/2021
Since this topic is in my mind, here is another gem. "PERFORM VACUUM PUMP DUE TO HARD PETAL. DROVE VEHICLE GOOD NOW."
Forum - 06/09/2021
I saw this story and thought of this topic instantly. Who gets stuff this good? "CHECK VEHICLE SCAN VIA GDS2 DTC P0430 INSPECT PERFORM TESTS AS PER SI NECESSARY TO REPLACE CAT. CONVERTOR WITH Y-PIPE NOT EFFECTIVE" Maybe someone can tell me what he found,...
Forum - 06/15/2021
... use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors are not correct. Can you reference a specific recall? ...
Forum - 04/13/2021
... which hopefully they already have. I have some concern that the tech needs to be coached if the vehicle came back 1 day later and he neglected to test the aux battery while he was testing the primary. For some reason, GM removed restrictions for...
Forum - 08/12/2021
... SEALER. THIS WOULD BE CONSIDERED TO BE "SHOP SUPPLIES" BY GM SINCE ONE CONTAINER SERVICES 20 VEHICLES. IF AN AFTERMARKET SUPPLIER WAS USED THIS WOULD STILL BE CONSIDERED A SHOP SUPPLY AND NOT BILLABLE ON THE INVOICE YOU CANNOT SUBSTITUTE ANYTHING FOR...
Forum - 07/31/2021
... not just adding up all the time your tech spent on it. That is a constant battle for me. These newer trucks with individual AFM solenoids are different than the older models slightly so GM won't let you use the older ones to support times they don't...
Forum - 07/01/2021
... lucky they don't bother checking the VIN cutpoints to see if the TSB even actually applies to the vehicle they are working on. There may be a happy middle ground but I expect my techs to document the answers to the above questions. Good luck! ...
Forum - 07/01/2021
There is a new process for transportation claims. Be sure your guys all view the videos on the global website. If you don't know how to get there I can look it up later and point you that way. You might be missing a form or something. I had a big...
What Would You Do - 08/21 - 07/27/2021
... would you proceed?A technician has documented on the job card that an alignment was performed on a vehicle. The technician was paid 0.9 hours for the repair, which included 0.5 hrs base, 0.2 hrs toe reset, and 0.2 hrs for a test drive. In review of the...
Forum - 09/01/2020
... wouldn't be an added op because the customer stated it on the appt. This statement from JL News makes it sound like the customer would state their concerns to set up the appt and then has to state it AGAIN on the night drop envelope..if they don't...
Forum - 10/14/2020
... and what I experience daily or should I say frequently. I have found that sometimes some of the new labor codes that require SPS dependency codes will not show on your warranty submission screen as being a required field. So watch that. I then...
Parts Warranties - 11/16/2020
... if we had replaced that same part under warranty then the mileage is only for the extent of the vehicle warranty or 12 months whichever is in best interest of the customer?If this was an engine, auto trans or transfer case the 3yrs/100,000 still applies...
Forum - 11/19/2020
... installed-customer purchased-engine and transmissions receive a 3/100,000 part warranty. All new or remanufactured GM parts and accessories installed by the service agent under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional...
Forum - 12/10/2020
... four different reimbursement rates, as follows: Dexos1 Oil/Tire Rotation: $35 ($50 for light duty vehicles with L83 or L86 engine) Synthetic Oil/Tire Rotation: $75 Diesel Oil/Tire Rotation: $60 There is not a unique CPO Maintenance Program reimbursement...
Forum - 02/15/2021
Still dealer maintenance responsibility. Maybe they changed their language but I wouldn't change any processes as far as new car batteries go. I didn't see anything in that article that would change my mind.
Forum - 02/02/2021
Are you referring to N202324210? "Note: Do not discard or destroy the box containing the new passenger airbag inflator, it will be needed to return the used inflator. Refer to the instructions enclosed in the service kit box for return instructions." I'm...
Forum - 02/22/2021
Agreed on the valve body, I know it is too late for my advise but... Also, if you do a TSB on a vehicle that it doesn't apply to, you are boned unless you have a TAC case or something specific backing you up.
Forum - 08/21/2020
... job card and date. Maybe someone else could shed some perspective. I sometimes have issues with vehicles that are PZEV because we border on PZEV states but we aren't one. The system thinks they are in warranty but they aren't. ...
Forum - 05/26/2020
A new job card would be opened for the customer reimbursement referencing the original customer pay invoice. Attach a copy of the original repair order that was billed as customer pay to support the reimbursement. The reimbursement transaction would...
WPC REQUEST - 07/17/2020
... HAVE? BEEN DOING PARTS RETURNS FOR 3 YEARS HERE AND NEVER SAW THIS LOGIN PAGE EVEN AFTER I GOT A NEW COMPUTER A WHILE AGO. ...
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
Forum - 04/17/2020
So this happened on a 2015 vehicle, an engine. I cant see on 99-00-89-019 that WPC would ask it back if claim is NOT paid yet. All it says is that the claim can be debited and so on if part not received, unless I am missing it somewhere?? I also...
Forum - 04/21/2020
Greetings and welcome to your wonderful new career! In CDK when you submit claims in PMT you enter the add time as SLT in field 8. Just type in 8 a the prompt at the bottom then type SLT and enter then put in the .2 Make sure you change field 3...
Forum - 02/24/2020
... payment, with no debits, it is a pretty good example of the technician throwing parts at the vehicle. As ewill3rd mentioned, once the root cause of failure is identified, the previous repairs should be reviewed for legitimacy with self-debits performed...
Forum - 03/25/2020
... to the following: • All job cards• Completed PDI forms• Completed Multi-Point Vehicle Inspection (MPVI) forms on GM-paid maintenance events• Copies of sublet invoices• Diagnostic worksheets• Technical Assistance Informa...
Forum - 08/01/2023
... to do. If it is supposed to actually be on there you would have to start with DBC to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET....
Forum - 06/27/2023
... and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this morning it went through....
Forum - 07/24/2023
... for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your GR8 settings. If they don't then I can almost...
Forum - 07/07/2023
... car or courtesy transportation? A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Frequently Asked Questions (FAQs) for...
What Would You Do? - 07/23 - 06/26/2023
The owner of a 2022 GMC Sierra 2500HD truck recently took their vehicle to their local dealership for completion of Recall N222375791, Park Assist Retrofit. The technician installed the parking assist module per recall and programmed the park assist module,...
What Would You Do? - 09/23 - 08/29/2023
... shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account for the transmission replacement. The technician replaced the transmission and the job card was closed with the appropriate labor...
Forum - 08/15/2023
... is to me messed up with what is covered and what is not. Example I have another vehicle that is a Cadi with 9 speed trans that the Control valve is not covered under powertrain, but the Traverse with a 9 speed is covered under powertrain...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
What Would You Do? - 01/24 - 12/27/2023
... and found that there was internal damage to the engine, requiring replacement.A review of the vehicle history file identified that the engine had been replaced about a year prior by the dealer due to low compression. A copy of the customer pay invoice...
Sublets over labor op allowance - 02/24/2023
... I even had a separate attachment named.. "repairorder parts excessive" To me with this new one she bounced was just not using common sense.. Ok the windshield replacement is 1.2 but what about repairing? I think I forgot to add, that we do...
Forum - 02/07/2023
... charts. Find a 2.5 liter CPO or a bunch of others that aren't even listed. I did feedback on one vehicle and they answered my like 2 months later how much to submit for on a certain engine but still never fixed the chart. As you said, they hold...
Forum - 03/13/2023
... shorted wiring he gets an hour and if he replaces the module he gets an hour. I don't have your vehicle context but what I might do to verify the labor is go into LTG and look up the base operation for the converter and if it is less than the hour then...
Forum - 03/23/2023
ZPTI transaction types are not eligible for parts expedite per P&P 5.14 "Service Agent-owned vehicles, and parts and accessories replaced under part warranties (ZPTI / ZPTC), are not eligible for parts expediting." The Admin needs to remove the expedite...
... four different reimbursement rates, as follows: Dexos1 Oil/Tire Rotation: $35 ($50 for light duty vehicles with L83 or L86 engine) Synthetic Oil/Tire Rotation: $75 Diesel Oil/Tire Rotation: $60 There is not a unique CPO Maintenance Program reimbursement...
Forum - 02/15/2021
Still dealer maintenance responsibility. Maybe they changed their language but I wouldn't change any processes as far as new car batteries go. I didn't see anything in that article that would change my mind.
Forum - 02/02/2021
Are you referring to N202324210? "Note: Do not discard or destroy the box containing the new passenger airbag inflator, it will be needed to return the used inflator. Refer to the instructions enclosed in the service kit box for return instructions." I'm...
Forum - 02/22/2021
Agreed on the valve body, I know it is too late for my advise but... Also, if you do a TSB on a vehicle that it doesn't apply to, you are boned unless you have a TAC case or something specific backing you up.
Forum - 08/21/2020
... job card and date. Maybe someone else could shed some perspective. I sometimes have issues with vehicles that are PZEV because we border on PZEV states but we aren't one. The system thinks they are in warranty but they aren't. ...
Forum - 05/26/2020
A new job card would be opened for the customer reimbursement referencing the original customer pay invoice. Attach a copy of the original repair order that was billed as customer pay to support the reimbursement. The reimbursement transaction would...
WPC REQUEST - 07/17/2020
... HAVE? BEEN DOING PARTS RETURNS FOR 3 YEARS HERE AND NEVER SAW THIS LOGIN PAGE EVEN AFTER I GOT A NEW COMPUTER A WHILE AGO. ...
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
Forum - 04/17/2020
So this happened on a 2015 vehicle, an engine. I cant see on 99-00-89-019 that WPC would ask it back if claim is NOT paid yet. All it says is that the claim can be debited and so on if part not received, unless I am missing it somewhere?? I also...
Forum - 04/21/2020
Greetings and welcome to your wonderful new career! In CDK when you submit claims in PMT you enter the add time as SLT in field 8. Just type in 8 a the prompt at the bottom then type SLT and enter then put in the .2 Make sure you change field 3...
Forum - 02/24/2020
... payment, with no debits, it is a pretty good example of the technician throwing parts at the vehicle. As ewill3rd mentioned, once the root cause of failure is identified, the previous repairs should be reviewed for legitimacy with self-debits performed...
Forum - 03/25/2020
... to the following: • All job cards• Completed PDI forms• Completed Multi-Point Vehicle Inspection (MPVI) forms on GM-paid maintenance events• Copies of sublet invoices• Diagnostic worksheets• Technical Assistance Informa...
Forum - 08/01/2023
... to do. If it is supposed to actually be on there you would have to start with DBC to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET....
Forum - 06/27/2023
... and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this morning it went through....
Forum - 07/24/2023
... for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your GR8 settings. If they don't then I can almost...
Forum - 07/07/2023
... car or courtesy transportation? A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Frequently Asked Questions (FAQs) for...
What Would You Do? - 07/23 - 06/26/2023
The owner of a 2022 GMC Sierra 2500HD truck recently took their vehicle to their local dealership for completion of Recall N222375791, Park Assist Retrofit. The technician installed the parking assist module per recall and programmed the park assist module,...
What Would You Do? - 09/23 - 08/29/2023
... shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account for the transmission replacement. The technician replaced the transmission and the job card was closed with the appropriate labor...
Forum - 08/15/2023
... is to me messed up with what is covered and what is not. Example I have another vehicle that is a Cadi with 9 speed trans that the Control valve is not covered under powertrain, but the Traverse with a 9 speed is covered under powertrain...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
What Would You Do? - 01/24 - 12/27/2023
... and found that there was internal damage to the engine, requiring replacement.A review of the vehicle history file identified that the engine had been replaced about a year prior by the dealer due to low compression. A copy of the customer pay invoice...
Sublets over labor op allowance - 02/24/2023
... I even had a separate attachment named.. "repairorder parts excessive" To me with this new one she bounced was just not using common sense.. Ok the windshield replacement is 1.2 but what about repairing? I think I forgot to add, that we do...
Forum - 02/07/2023
... charts. Find a 2.5 liter CPO or a bunch of others that aren't even listed. I did feedback on one vehicle and they answered my like 2 months later how much to submit for on a certain engine but still never fixed the chart. As you said, they hold...
Forum - 03/13/2023
... shorted wiring he gets an hour and if he replaces the module he gets an hour. I don't have your vehicle context but what I might do to verify the labor is go into LTG and look up the base operation for the converter and if it is less than the hour then...
Forum - 03/23/2023
ZPTI transaction types are not eligible for parts expedite per P&P 5.14 "Service Agent-owned vehicles, and parts and accessories replaced under part warranties (ZPTI / ZPTC), are not eligible for parts expediting." The Admin needs to remove the expedite...
What Would You Do? - 04/23 - 03/23/2023
... Tahoe was experiencing an issue with the air conditioning blowing hot air when idling. The vehicle’s in-service date was 12/06/2018 with 130,922 miles.The technician verified the concern, found A/C compressor pressure at 65 psi on the high and...
Forum - 04/07/2023
... tab. Look through the list for code E - if you have mulitples check the dates until you see the newest one, the current ones usually end in the year 9999. Mine is a mess right now because of our status but that should get you what you need. ...
Forum - 04/25/2023
... so many hoops for 0.2 or 0.5 Oh and to answer, I agree with my colleagues, you would attach the vehicle report/Worbench to the claim and Hroute it to WSC for review. ...
Forum - 04/27/2023
Looking at the vehicle report I would not be afraid to submit it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure...
Forum - 04/24/2023
... on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep and explain the situation. If this recall...
Forum - 05/18/2023
You have to love the "What you sent an email? I never saw that." We have had 2 2024 vehicles that would not scan, one was a PDI so I wasn't concerned about it. The other my boss just said to explain why we didn't have a scan. I think...
Forum - 05/15/2023
... with you though. I don't care much for transportation claims either. As for the new procedure with customer pay rates with the policy repairs. The customer will be paying that difference. GM will still only pay what it would pay under the warranty...
Forum - 05/15/2023
... to be difficult situations. They need to give us a little more cushion. In our dealership if a vehicle doesn't get dongled a line is added to the ro stating why it wasn't. I check all claims to see if they were scanned before entering them and if there...
Forum - 05/09/2023
... is they are gonna do some upgrades that mess us up for a bit lol. I have seen some small 'new' things in GWM over the last few months. ...
Forum - 04/15/2022
Here is what I get with this vehicle:2022 Chevrolet Silverado 1500 - 4WD New (RPO J22, VIN Digit 12 = 5 or greater Paint and Coatings ( 10 Results ) 1445854: Aluminum Wheel Partial Refinish Color/Clear Coat 1549364: Engine Compartment...
Forum - 02/14/2022
You are quite welcome. With the vehicle context I would advise you to do a base time of 0.7, add time for appropriate diagnosis and the glow plug on the second bank will be parts and OLH to the base operation code based on actual punch time up to 0.7 I...
Forum - 05/27/2022
... based mine on the GM one and adjusted with trial and error. Admittedly there are some gaps for vehicles I don't usually service here....
Forum - 05/24/2022
... changing the name of the thing, sometimes they call it a multi-axis acceleration sensor, maybe a vehicle dynamic sensor, either way I cannot find it. I'll keep looking but if you want to give us the last 8, also you might try having parts look it up...
What Would You Do - 05/22 - 04/26/2022
... system was filled and bled. After pressure testing the system, the repairs were verified and the vehicle was operating as designed. The advisor noted that the customer had replaced the engine four months and approximately 2,000 miles ago due to...
Forum - 05/03/2022
... this weekend that it will work. I find I struggle with my DMS (Dealertrack) as I am new to it from having used mostly CDK and then PBS but both I could get to do most anything. ...
Forum - 06/17/2022
... so I can show my manager? I finally received the claim and the daily rental rate for a non GM vehicle was okay at $55 per day. Do I still need to show the daily amount as $38 or can I just claim it as a whole amount with the $55 per day? What kind of...
Forum - 06/29/2022
... to have the tech clock an initial clock time on each warranty repair as diagnostic time. Once the vehicle is diagnosed the tech would clock off and proceed to look up the labor operation for the repair. If there is a published time associated with the...
Forum - 07/19/2022
If I understand you correctly you have 12 vehicles that GM did not pre-pay you on for PDI. If the warranty history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base...
Forum - 07/28/2022
... as though the upcoming CBG CPO Maintenance Reimbursement labor operations will be based on the vehicle make (Chevrolet / Buick GMC), but we may not have confirmation until the first. Thanks for your offer to share your Maintenance Reimbursement...
Forum - 02/03/2023
... admin fees by adding several exhange opcodes to the S1 sublet list. Maybe I should start a new topic but I ran into this yesterday on an IPC replacement rejecting for my Admin of $45 as it clearly states in P&P. Sorry to jump off track like that...
Forum - 01/18/2023
... tech had not completed all of his EV training but had done enough we thought. We had to bring the vehicle back, have it insected by the fully trained EV tech and have him write that is was correct. We had to also send system records showing that his...
Excessive sublet....(Water leak) - 02/02/2023
... hours. I submitted it and it rejected stating excessive. The other day, same bulletin, different vehicle.. same amount and it didn't reject. It was submitted the exact same way. Also, since its excessive, I am not even sure how to explain it much...
When to do separate claims? - 01/20/2023
... other to fail. We would keep them together if same LOP used for each. In this case I have a vehicle came in that had an MIL on. Tech pulled codes and found code for the cat converter. Found that the cat low efficiency. When replacing the cat the...
Forum - 01/20/2023
... then want to add to it and you do an adjustment it will fully debit the claim then pay you the new amount. However, GM counts both payments towards expense for that operation code group. That being said if your expense totals are high in a group and...
Forum - 11/30/2022
... about a potential integration. Do you mind sharing the last 8 of the VIN so we can see the vehicle report and see if we see any clues that might help?...
... Tahoe was experiencing an issue with the air conditioning blowing hot air when idling. The vehicle’s in-service date was 12/06/2018 with 130,922 miles.The technician verified the concern, found A/C compressor pressure at 65 psi on the high and...
Forum - 04/07/2023
... tab. Look through the list for code E - if you have mulitples check the dates until you see the newest one, the current ones usually end in the year 9999. Mine is a mess right now because of our status but that should get you what you need. ...
Forum - 04/25/2023
... so many hoops for 0.2 or 0.5 Oh and to answer, I agree with my colleagues, you would attach the vehicle report/Worbench to the claim and Hroute it to WSC for review. ...
Forum - 04/27/2023
Looking at the vehicle report I would not be afraid to submit it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure...
Forum - 04/24/2023
... on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep and explain the situation. If this recall...
Forum - 05/18/2023
You have to love the "What you sent an email? I never saw that." We have had 2 2024 vehicles that would not scan, one was a PDI so I wasn't concerned about it. The other my boss just said to explain why we didn't have a scan. I think...
Forum - 05/15/2023
... with you though. I don't care much for transportation claims either. As for the new procedure with customer pay rates with the policy repairs. The customer will be paying that difference. GM will still only pay what it would pay under the warranty...
Forum - 05/15/2023
... to be difficult situations. They need to give us a little more cushion. In our dealership if a vehicle doesn't get dongled a line is added to the ro stating why it wasn't. I check all claims to see if they were scanned before entering them and if there...
Forum - 05/09/2023
... is they are gonna do some upgrades that mess us up for a bit lol. I have seen some small 'new' things in GWM over the last few months. ...
Forum - 04/15/2022
Here is what I get with this vehicle:2022 Chevrolet Silverado 1500 - 4WD New (RPO J22, VIN Digit 12 = 5 or greater Paint and Coatings ( 10 Results ) 1445854: Aluminum Wheel Partial Refinish Color/Clear Coat 1549364: Engine Compartment...
Forum - 02/14/2022
You are quite welcome. With the vehicle context I would advise you to do a base time of 0.7, add time for appropriate diagnosis and the glow plug on the second bank will be parts and OLH to the base operation code based on actual punch time up to 0.7 I...
Forum - 05/27/2022
... based mine on the GM one and adjusted with trial and error. Admittedly there are some gaps for vehicles I don't usually service here....
Forum - 05/24/2022
... changing the name of the thing, sometimes they call it a multi-axis acceleration sensor, maybe a vehicle dynamic sensor, either way I cannot find it. I'll keep looking but if you want to give us the last 8, also you might try having parts look it up...
What Would You Do - 05/22 - 04/26/2022
... system was filled and bled. After pressure testing the system, the repairs were verified and the vehicle was operating as designed. The advisor noted that the customer had replaced the engine four months and approximately 2,000 miles ago due to...
Forum - 05/03/2022
... this weekend that it will work. I find I struggle with my DMS (Dealertrack) as I am new to it from having used mostly CDK and then PBS but both I could get to do most anything. ...
Forum - 06/17/2022
... so I can show my manager? I finally received the claim and the daily rental rate for a non GM vehicle was okay at $55 per day. Do I still need to show the daily amount as $38 or can I just claim it as a whole amount with the $55 per day? What kind of...
Forum - 06/29/2022
... to have the tech clock an initial clock time on each warranty repair as diagnostic time. Once the vehicle is diagnosed the tech would clock off and proceed to look up the labor operation for the repair. If there is a published time associated with the...
Forum - 07/19/2022
If I understand you correctly you have 12 vehicles that GM did not pre-pay you on for PDI. If the warranty history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base...
Forum - 07/28/2022
... as though the upcoming CBG CPO Maintenance Reimbursement labor operations will be based on the vehicle make (Chevrolet / Buick GMC), but we may not have confirmation until the first. Thanks for your offer to share your Maintenance Reimbursement...
Forum - 02/03/2023
... admin fees by adding several exhange opcodes to the S1 sublet list. Maybe I should start a new topic but I ran into this yesterday on an IPC replacement rejecting for my Admin of $45 as it clearly states in P&P. Sorry to jump off track like that...
Forum - 01/18/2023
... tech had not completed all of his EV training but had done enough we thought. We had to bring the vehicle back, have it insected by the fully trained EV tech and have him write that is was correct. We had to also send system records showing that his...
Excessive sublet....(Water leak) - 02/02/2023
... hours. I submitted it and it rejected stating excessive. The other day, same bulletin, different vehicle.. same amount and it didn't reject. It was submitted the exact same way. Also, since its excessive, I am not even sure how to explain it much...
When to do separate claims? - 01/20/2023
... other to fail. We would keep them together if same LOP used for each. In this case I have a vehicle came in that had an MIL on. Tech pulled codes and found code for the cat converter. Found that the cat low efficiency. When replacing the cat the...
Forum - 01/20/2023
... then want to add to it and you do an adjustment it will fully debit the claim then pay you the new amount. However, GM counts both payments towards expense for that operation code group. That being said if your expense totals are high in a group and...
Forum - 11/30/2022
... about a potential integration. Do you mind sharing the last 8 of the VIN so we can see the vehicle report and see if we see any clues that might help?...
Forum - 12/15/2022
... an RO to back out the previous ticket, refund the customer then transfer the documentation to a new ticket with parts and labor and bill it as the repair. To me, the dealer doing a claim customer pay then submitting it as a reimbursement is the equivalent...
Forum - 01/10/2023
... inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job aid, the opcode that shows up...
What Would You Do? - 10/22 - 09/26/2022
... the customer’s first concern.After diagnosing the second concern, it was found that the vehicle’s audio amplifier was not recognizing itself. The amplifier assembly was replaced. After the replacement of the amplifier the technician attempted...
Forum - 09/12/2022
... if it fails the inspection. I do not like the way GM is rolling this out, but what else is new? At any rate, if you DO NOT do this then you are downing saleable units and endangering customer lives. The issue I initially faced is in typical fashion...
Forum - 08/31/2022
... are using your 2.0 published add for clean and recondition you don't need time punches under the new policy but if it goes over that and you try to claim OLH you will absolutely have to have punches....
Forum - 07/27/2022
... your parts department and how they are estimating or billing R1234yf. They should be billing the new refrigerant in 10 gram units. The machine shows it in kilograms so the basic way to convert it is if the system charge is 0.820 kg then there should...
Forum - 09/29/2022
My advisors are required to print a workbench with the current mileage on every vehicle at the time of write up. This has been a buzz for a while. I think even Scotty Kilmer did a couple of youtube videos on this topic. (my son loves his channel) &nb...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... Code entered matches on different Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone else having troubles with this? I keep...
Forum - 05/01/2018
... not apply and the Service Agent is to remove the warranty statement and warranty insert from the new replacement battery and retain for future reference....
Forum - 05/01/2018
Refer to bulletin 02-08-98-002: Hem Flange Rust Repair. Bulletin specific hem flange repair/labor operation for vehicles registered in the USA.
CADPP24/24P - 03/22/2018
I have a vehicle that came in for warranty repairs with a CADPP24/24P Service Contract. I tried submitting it regulary through GWM (marked with a ZSCT trans. type) because my Service Manager said it was still apart of GMPP. Upon submittance, I got an...
Forum - 03/20/2018
... (which in my twisted brain means they are straight time) Pardon my ignorance, I'm still relatively new at the Warranty Admin game, I've done it before but it was kind of extra work on my plate in my dispatch role in a small shop. ...
Forum - 04/25/2018
... write notes for each event. Any event that takes place I like to have documented to show why the vehicle was down. I wish I had some "good examples" but mediocre is the best I could do and I'd have to do some digging to find even that. When I was a tech...
Forum - 10/03/2018
Personally, I would refrain from using a CCND op code for a leak analysis with no problem found. Odds are the vehicle will be back then you will have a repeat repair on your hands. That being said... I think you might be able to use an op code...
Forum - 09/25/2018
We try to keep our Tech's up to date on new info and changes...jlwarranty helps us with that! We have seen great improvement across the board! I try to keep the flyers "in their face" and that has helped. I stop into the garage often and share that we...
Forum - 09/25/2018
... thread (technician time documentation) took place in November 2016, but please watch the newsletter and forum for future polls and contests. Thanks, Kristen @ jlwarranty...
Forum - 08/08/2018
... component diagnosis, Cost Comparison for Assembly Repair vs Replace, and validation that the vehicle has factory calibrations. The Cost Comparison Worksheet for Assembly Repair vs Replace must be attached to the transaction in GWM. Refer also to Bulletin...
Forum - 08/17/2018
... it CAN happen but it is a process that may not be worth the time it will take. Some of the new published adds in LTG are confusing. I usually try to submit it assuming they mean "per piston" even though it is not clear. I can't honestly remember right...
Forum - 08/20/2018
... I also have a service manager who respects my position and all of the help I offer him since he's newer to the service department. My GM also contacted about 10 other dealers in our area to find out if others offered a commission and found...
Forum - 08/23/2018
Hello gkuchis! The March 2018 edition of the Warranty News contains a Customer Reimbursement article, please click to view: Customer Reimbursement.
Forum - 07/17/2018
Hello thedaking! Our apologies, there is a typographical error within the newsletter, although the online quiz/answer for July 18-1 question 4 is accurate (with an answer of "False"). I will apply a credit to your quiz score for this month. Thank you!...
Forum - 05/31/2018
... one doesn't need it. The dye already comes in it. Is this true? If this true what year did the vehicles start using the dye? If this is true does my tech still get paid for the analysis from doc #1292469? ...
Forum - 07/24/2018
... other dealer installed accessories included with the submission? What is a VIN for one of the vehicles you are working with?...
Forum - 07/26/2018
... ASSEMBLY VERIFICATION 0.3 ROAD TEST AND VERIFY REPAIRS THIS EXAMPLE MIGHT BE FOR A VEHICLE WITH AN INTERMITTENT ISSUE. AFTER INITIAL ROAD TEST AND INSPECTION IT IS DETERMINED THAT FURTHER TIME IS REQUIRED TO IDENTIFY THE CAUSE OF FAILURE. THE...
Forum - 07/26/2018
... is required there is a way to get the lost code. Go to the computer you used to program the vehicle with and open up TIS. Open up Service Programming System. Start SPS. Go to settings. Go to warranty claim code tab. ...
... an RO to back out the previous ticket, refund the customer then transfer the documentation to a new ticket with parts and labor and bill it as the repair. To me, the dealer doing a claim customer pay then submitting it as a reimbursement is the equivalent...
Forum - 01/10/2023
... inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job aid, the opcode that shows up...
What Would You Do? - 10/22 - 09/26/2022
... the customer’s first concern.After diagnosing the second concern, it was found that the vehicle’s audio amplifier was not recognizing itself. The amplifier assembly was replaced. After the replacement of the amplifier the technician attempted...
Forum - 09/12/2022
... if it fails the inspection. I do not like the way GM is rolling this out, but what else is new? At any rate, if you DO NOT do this then you are downing saleable units and endangering customer lives. The issue I initially faced is in typical fashion...
Forum - 08/31/2022
... are using your 2.0 published add for clean and recondition you don't need time punches under the new policy but if it goes over that and you try to claim OLH you will absolutely have to have punches....
Forum - 07/27/2022
... your parts department and how they are estimating or billing R1234yf. They should be billing the new refrigerant in 10 gram units. The machine shows it in kilograms so the basic way to convert it is if the system charge is 0.820 kg then there should...
Forum - 09/29/2022
My advisors are required to print a workbench with the current mileage on every vehicle at the time of write up. This has been a buzz for a while. I think even Scotty Kilmer did a couple of youtube videos on this topic. (my son loves his channel) &nb...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... Code entered matches on different Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone else having troubles with this? I keep...
Forum - 05/01/2018
... not apply and the Service Agent is to remove the warranty statement and warranty insert from the new replacement battery and retain for future reference....
Forum - 05/01/2018
Refer to bulletin 02-08-98-002: Hem Flange Rust Repair. Bulletin specific hem flange repair/labor operation for vehicles registered in the USA.
CADPP24/24P - 03/22/2018
I have a vehicle that came in for warranty repairs with a CADPP24/24P Service Contract. I tried submitting it regulary through GWM (marked with a ZSCT trans. type) because my Service Manager said it was still apart of GMPP. Upon submittance, I got an...
Forum - 03/20/2018
... (which in my twisted brain means they are straight time) Pardon my ignorance, I'm still relatively new at the Warranty Admin game, I've done it before but it was kind of extra work on my plate in my dispatch role in a small shop. ...
Forum - 04/25/2018
... write notes for each event. Any event that takes place I like to have documented to show why the vehicle was down. I wish I had some "good examples" but mediocre is the best I could do and I'd have to do some digging to find even that. When I was a tech...
Forum - 10/03/2018
Personally, I would refrain from using a CCND op code for a leak analysis with no problem found. Odds are the vehicle will be back then you will have a repeat repair on your hands. That being said... I think you might be able to use an op code...
Forum - 09/25/2018
We try to keep our Tech's up to date on new info and changes...jlwarranty helps us with that! We have seen great improvement across the board! I try to keep the flyers "in their face" and that has helped. I stop into the garage often and share that we...
Forum - 09/25/2018
... thread (technician time documentation) took place in November 2016, but please watch the newsletter and forum for future polls and contests. Thanks, Kristen @ jlwarranty...
Forum - 08/08/2018
... component diagnosis, Cost Comparison for Assembly Repair vs Replace, and validation that the vehicle has factory calibrations. The Cost Comparison Worksheet for Assembly Repair vs Replace must be attached to the transaction in GWM. Refer also to Bulletin...
Forum - 08/17/2018
... it CAN happen but it is a process that may not be worth the time it will take. Some of the new published adds in LTG are confusing. I usually try to submit it assuming they mean "per piston" even though it is not clear. I can't honestly remember right...
Forum - 08/20/2018
... I also have a service manager who respects my position and all of the help I offer him since he's newer to the service department. My GM also contacted about 10 other dealers in our area to find out if others offered a commission and found...
Forum - 08/23/2018
Hello gkuchis! The March 2018 edition of the Warranty News contains a Customer Reimbursement article, please click to view: Customer Reimbursement.
Forum - 07/17/2018
Hello thedaking! Our apologies, there is a typographical error within the newsletter, although the online quiz/answer for July 18-1 question 4 is accurate (with an answer of "False"). I will apply a credit to your quiz score for this month. Thank you!...
Forum - 05/31/2018
... one doesn't need it. The dye already comes in it. Is this true? If this true what year did the vehicles start using the dye? If this is true does my tech still get paid for the analysis from doc #1292469? ...
Forum - 07/24/2018
... other dealer installed accessories included with the submission? What is a VIN for one of the vehicles you are working with?...
Forum - 07/26/2018
... ASSEMBLY VERIFICATION 0.3 ROAD TEST AND VERIFY REPAIRS THIS EXAMPLE MIGHT BE FOR A VEHICLE WITH AN INTERMITTENT ISSUE. AFTER INITIAL ROAD TEST AND INSPECTION IT IS DETERMINED THAT FURTHER TIME IS REQUIRED TO IDENTIFY THE CAUSE OF FAILURE. THE...
Forum - 07/26/2018
... is required there is a way to get the lost code. Go to the computer you used to program the vehicle with and open up TIS. Open up Service Programming System. Start SPS. Go to settings. Go to warranty claim code tab. ...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Sublet Excessive for Labor Operation - 07/31/2018
... as instructed and eat the 2 hours, or (3) eat the sublet.Concern: Check engine light and vehicle is missing and won't stay running. Scanned. Found P0300. Found engine misfire #4 cylinder. Performed compression test. ...
Forum - 02/09/2018
... for issues in the shop or with the advisors. I recently printed a handout about add lines for some new advisors I have and I think it will help....
Forum - 02/13/2018
... they do. In my opinion it is wrong, but GM's rationale is that the first step in repairing the vehicle from a tech standpoint is to perform SBD. Stragegy Based Diagnosis is the foundation for any repair and anyone at WSC will likely consider the first...
Forum - 01/09/2018
... the job card the reason for courtesy transportation and the type provided (e.g. shuttle, rental vehicle)." Click the link below to check out our Shuttle Stamp for job cards! http://www.jlwarranty.com/stamps-gm.php#shuttle ...
What Would You Do - 02/18 - 01/22/2018
... was brought into the dealership for a check engine light. The owner was also unable to get the vehicle out of second gear. The technician verified the condition and found DTCs P0741 and P0796. Diagnostics were performed and the technician found low transmission...
Forum - 02/21/2018
... backflagged for all except published base time of 1.2 hours, and the ensuing argument begins. I'm new at excercises like this, but that is what I would do....
Forum - 03/12/2018
... item in the Parts Expediting category. Parts expediting is not eligible for Service Agent-owned vehicles. No additional Service Agent mark-up on parts expedite is allowed. This is intended to reimburse the Service Agent for the actual expense that occurred. All...
Forum - 02/28/2018
... along the lines of "customer declined repair at this time. Returning at a later date." and in the new RO, the previous RO should be referenced along with the customer declining the repair the first time....
Forum - 03/02/2018
... metal coverage. Perforation or any other form of corrosion caused by accident, damage, abuse, vehicle alteration, or lack of proper owner maintenance. Paint fading or deterioration or surface corrosion - regardless of cause. Perforation caused by hail,...
Forum - 12/01/2017
... The 1st punch may not be used for OLH, nor may OLH be determined before the 1st punch... We had a vehicle comeback in, over a water leak. The shop foreman had referenced SI, before dispatching it to a tech (because of the possibility of a comeback case),...
Forum - 12/20/2017
... are not part of the published repair procedure for that component. Rotor machining through the vehicle's base warranty period (e.g. 3/36)....
Forum - 01/04/2018
... equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct battery type - e.g. flooded, AGM, Stop/Start...
Forum - 10/26/2017
... overnight? The Roadside Assistance Reminder article from the November edition of The Warranty News references P&P Article 1.3 Roadside Assistance Program. Thanks! Kristen...
Forum - 11/16/2017
... for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed by GM as the remedy for that field action is occurring during the sequential programming even in re...
Forum - 11/16/2017
... the customer's overall GM engagement and loyalty is used to calculate GM participation in a vehicle policy repair decision, the tool must be used with each policy repair line on the job card. When there are multiple policy transaction lines on the job...
Forum - 09/28/2017
A/C System Leak Analyze - 0.2 hr for vehicles with leak detection dye. The time is included in Additional Time for the labor code submitted for the repair of the leak. Fluid Leak Analyze - 0.1 - 0.5 hrs. The time is included in Additional Time for the...
What Would You Do - 10/17 - 09/27/2017
... then reinstalled and sealed to the body. The rear panels and rear seat were re-installed, and a new headliner was installed. A final water leak check was performed and it was found that the condition had been resolved. The technician had numerous...
Forum - 07/19/2017
... Parts in Warranty Repairs Service Agent agrees to provide quality body repair service for motor vehicles either through its own body shop or through a sublet repair establishment. That's all I've found on the subject of using an outside body shop. ...
Forum - 07/14/2017
... reference the Service Agent Self-Empowerment Updates article from the June edition of the Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately,...
Forum - 07/26/2017
On page 3 of the current Newsletter is an explanation on how to save and email instead of printing if that's helpful. We haven't run into any problems printing the needed information but I know I'll hear all about it if they run into issues, good...
Forum - 08/16/2017
Depending on the vehicle make/model there may be a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that...
Forum - 12/05/2018
Hi CarolRoyal, Here are a few resources that address Service Agent Analysis Summary Reports; including a Newsletter Article and an Online Training Video.
Forum - 12/05/2018
... Acknowledgement Forms. Labor operations from the 2018MY continue to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations Reference Card to reflect the 2019MY Maintenance Programs....
Forum - 11/16/2018
... if you are in the program. If it is a .3 repair you can claim a same day loaner as long as the vehicle is in bumper to bumper or powertrain for a powertrain related repair. It is for customer convenience. You cannot bill a same day loaner or shuttle...
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Sublet Excessive for Labor Operation - 07/31/2018
... as instructed and eat the 2 hours, or (3) eat the sublet.Concern: Check engine light and vehicle is missing and won't stay running. Scanned. Found P0300. Found engine misfire #4 cylinder. Performed compression test. ...
Forum - 02/09/2018
... for issues in the shop or with the advisors. I recently printed a handout about add lines for some new advisors I have and I think it will help....
Forum - 02/13/2018
... they do. In my opinion it is wrong, but GM's rationale is that the first step in repairing the vehicle from a tech standpoint is to perform SBD. Stragegy Based Diagnosis is the foundation for any repair and anyone at WSC will likely consider the first...
Forum - 01/09/2018
... the job card the reason for courtesy transportation and the type provided (e.g. shuttle, rental vehicle)." Click the link below to check out our Shuttle Stamp for job cards! http://www.jlwarranty.com/stamps-gm.php#shuttle ...
What Would You Do - 02/18 - 01/22/2018
... was brought into the dealership for a check engine light. The owner was also unable to get the vehicle out of second gear. The technician verified the condition and found DTCs P0741 and P0796. Diagnostics were performed and the technician found low transmission...
Forum - 02/21/2018
... backflagged for all except published base time of 1.2 hours, and the ensuing argument begins. I'm new at excercises like this, but that is what I would do....
Forum - 03/12/2018
... item in the Parts Expediting category. Parts expediting is not eligible for Service Agent-owned vehicles. No additional Service Agent mark-up on parts expedite is allowed. This is intended to reimburse the Service Agent for the actual expense that occurred. All...
Forum - 02/28/2018
... along the lines of "customer declined repair at this time. Returning at a later date." and in the new RO, the previous RO should be referenced along with the customer declining the repair the first time....
Forum - 03/02/2018
... metal coverage. Perforation or any other form of corrosion caused by accident, damage, abuse, vehicle alteration, or lack of proper owner maintenance. Paint fading or deterioration or surface corrosion - regardless of cause. Perforation caused by hail,...
Forum - 12/01/2017
... The 1st punch may not be used for OLH, nor may OLH be determined before the 1st punch... We had a vehicle comeback in, over a water leak. The shop foreman had referenced SI, before dispatching it to a tech (because of the possibility of a comeback case),...
Forum - 12/20/2017
... are not part of the published repair procedure for that component. Rotor machining through the vehicle's base warranty period (e.g. 3/36)....
Forum - 01/04/2018
... equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct battery type - e.g. flooded, AGM, Stop/Start...
Forum - 10/26/2017
... overnight? The Roadside Assistance Reminder article from the November edition of The Warranty News references P&P Article 1.3 Roadside Assistance Program. Thanks! Kristen...
Forum - 11/16/2017
... for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed by GM as the remedy for that field action is occurring during the sequential programming even in re...
Forum - 11/16/2017
... the customer's overall GM engagement and loyalty is used to calculate GM participation in a vehicle policy repair decision, the tool must be used with each policy repair line on the job card. When there are multiple policy transaction lines on the job...
Forum - 09/28/2017
A/C System Leak Analyze - 0.2 hr for vehicles with leak detection dye. The time is included in Additional Time for the labor code submitted for the repair of the leak. Fluid Leak Analyze - 0.1 - 0.5 hrs. The time is included in Additional Time for the...
What Would You Do - 10/17 - 09/27/2017
... then reinstalled and sealed to the body. The rear panels and rear seat were re-installed, and a new headliner was installed. A final water leak check was performed and it was found that the condition had been resolved. The technician had numerous...
Forum - 07/19/2017
... Parts in Warranty Repairs Service Agent agrees to provide quality body repair service for motor vehicles either through its own body shop or through a sublet repair establishment. That's all I've found on the subject of using an outside body shop. ...
Forum - 07/14/2017
... reference the Service Agent Self-Empowerment Updates article from the June edition of the Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately,...
Forum - 07/26/2017
On page 3 of the current Newsletter is an explanation on how to save and email instead of printing if that's helpful. We haven't run into any problems printing the needed information but I know I'll hear all about it if they run into issues, good...
Forum - 08/16/2017
Depending on the vehicle make/model there may be a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that...
Forum - 12/05/2018
Hi CarolRoyal, Here are a few resources that address Service Agent Analysis Summary Reports; including a Newsletter Article and an Online Training Video.
Forum - 12/05/2018
... Acknowledgement Forms. Labor operations from the 2018MY continue to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations Reference Card to reflect the 2019MY Maintenance Programs....
Forum - 11/16/2018
... if you are in the program. If it is a .3 repair you can claim a same day loaner as long as the vehicle is in bumper to bumper or powertrain for a powertrain related repair. It is for customer convenience. You cannot bill a same day loaner or shuttle...
Forum - 01/29/2019
... sensor installation. WSC comments typically state that the technician must install the new component as directed by the most current SI service procedure - with subsequent replacements not warrantable. Not following the most current...
Forum - 01/15/2019
Hi ewill3rd! Great question! The Part Warranty article from the January 2019 edition of the Warranty News references Article 1.1.1 from the Parts Policies & Procedures Manual. This includes the statement regarding subsequent replacements, effective...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... they said there was no customer reimbursement for this. I refered to the statement: "Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable...
Forum - 02/07/2019
... by the dealer representative and the carrier, with no damage noted? Then a LON was completed after vehicle was driven and the tire issue was found? There is a discrepancy between the Delivery Receipt and the LON, if that is the case. One document...
What Would You Do - 01/19 - 12/19/2018
... the warranty administrator perform an adjustment to account for any participation, or should a new job card be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the...
Forum - 01/08/2019
Hi kturner - Sorry for the slow response to your inquiry! A new job card would be opened with 3 C's supporting the reimbursement (including detail of the event causing the out of pocket expense). Select the appropriate labor operation...
Forum - 01/10/2019
... If they can't allow the system to accept input what am I to do? I think the one I remember is a newer one for an ECM reflash....
Forum - 04/02/2019
... a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts went into effect for purchases on/after 4/1/2018. Prior to 4/1/2018, coverage...
Forum - 04/04/2019
... use transaction type ZPDI, labor operation 0590072, and the appropriate base labor hours for the vehicle (from the LTG). Always confirm, as you did, that the PDI has not auto-paid prior to submitting....
Forum - 04/24/2019
I have a vehicle that was damaged on rail transport. The Auto transport that delivered to us it listed as no damage. How do we handle a railway transport damage?
Forum - 05/08/2019
Hi crmiller! Take a look at bulletin 12-01-37-001: Information on New Refrigerant (R1234yf) for A/C Service. While specific models/model years are not listed, it provides helpful information on R1234yf. Refrigerant information is typically documented...
Forum - 04/25/2019
... Installed Accessory Repair (was the sliding window an accessory that was added after the vehicle was produced?) OR was the rear sliding window factory installed? If the rear sliding window was installed at the factory the appropriate...
Forum - 03/14/2019
... your message correctly? Important: One can of Cavity Pro Wax will service approximately 150 vehicles. There is a limited supply of this product, order one can per dealer. This material will be shipped to the dealer free of charge....
Forum - 03/22/2019
Thanks for the response 1MaryRuble! If the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, a...
Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...
Forum - 03/08/2019
... that. As I stated in another topic, I require a printed calendar showing events that required the vehicle to be down or a written timeline in the CCC field of the line added to the infvoice related to the rental. Always attached is a closed rental a...
Forum - 01/07/2020
The following information pertains to the Extended Factory Maintenance (EFM) program for Chevrolet, Buick, and GMC vehicles. Launch the CBGC Protection App from the App Center then select the ELW (Extended Limited Warranty) / EFM tab. Click the...
Forum - 01/07/2020
... for maintenance establish the customer's unwillingness to perform routine maintenance on their vehicle, and as result, do not provide support for future engine related repairs. ...
Forum - 01/17/2020
Major assemblies, engine, Transmission, Transfer case, require recording of old and new serial numbers. Yes. I just remember it that way.
Forum - 01/06/2020
Thank you rchaney! We appreciate all of our Warranty Community Member's : ) Happy New Year!
Forum - 02/03/2020
... hours with an explanation for review by WSC. While JL is a great resource sometimes something new will catch them off guard just like any of us. I think you have done us all a great service by sharing your experience....
Forum - 01/29/2020
... Policy Evaluation Tool article that was published within the October 2019 edition of the Warranty News, we published a clarification in the November 2019 edition. Another helpful resource for Special Coverage transactions is the Submitting Claims Related...
What Would You Do - 10/19 - 09/24/2019
... to the job card to account for the replacement of the door trim panel on the opposite side of the vehicle? Or, handle both sides on the same job card line with OLH for the opposite side?...
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
Forum - 10/03/2019
... needed, so I made the foreman redo it so I could get the WCC for programming not required and the vehicle had not been programmed. I think we can all see the issue with that....
... sensor installation. WSC comments typically state that the technician must install the new component as directed by the most current SI service procedure - with subsequent replacements not warrantable. Not following the most current...
Forum - 01/15/2019
Hi ewill3rd! Great question! The Part Warranty article from the January 2019 edition of the Warranty News references Article 1.1.1 from the Parts Policies & Procedures Manual. This includes the statement regarding subsequent replacements, effective...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... they said there was no customer reimbursement for this. I refered to the statement: "Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable...
Forum - 02/07/2019
... by the dealer representative and the carrier, with no damage noted? Then a LON was completed after vehicle was driven and the tire issue was found? There is a discrepancy between the Delivery Receipt and the LON, if that is the case. One document...
What Would You Do - 01/19 - 12/19/2018
... the warranty administrator perform an adjustment to account for any participation, or should a new job card be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the...
Forum - 01/08/2019
Hi kturner - Sorry for the slow response to your inquiry! A new job card would be opened with 3 C's supporting the reimbursement (including detail of the event causing the out of pocket expense). Select the appropriate labor operation...
Forum - 01/10/2019
... If they can't allow the system to accept input what am I to do? I think the one I remember is a newer one for an ECM reflash....
Forum - 04/02/2019
... a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts went into effect for purchases on/after 4/1/2018. Prior to 4/1/2018, coverage...
Forum - 04/04/2019
... use transaction type ZPDI, labor operation 0590072, and the appropriate base labor hours for the vehicle (from the LTG). Always confirm, as you did, that the PDI has not auto-paid prior to submitting....
Forum - 04/24/2019
I have a vehicle that was damaged on rail transport. The Auto transport that delivered to us it listed as no damage. How do we handle a railway transport damage?
Forum - 05/08/2019
Hi crmiller! Take a look at bulletin 12-01-37-001: Information on New Refrigerant (R1234yf) for A/C Service. While specific models/model years are not listed, it provides helpful information on R1234yf. Refrigerant information is typically documented...
Forum - 04/25/2019
... Installed Accessory Repair (was the sliding window an accessory that was added after the vehicle was produced?) OR was the rear sliding window factory installed? If the rear sliding window was installed at the factory the appropriate...
Forum - 03/14/2019
... your message correctly? Important: One can of Cavity Pro Wax will service approximately 150 vehicles. There is a limited supply of this product, order one can per dealer. This material will be shipped to the dealer free of charge....
Forum - 03/22/2019
Thanks for the response 1MaryRuble! If the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, a...
Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...
Forum - 03/08/2019
... that. As I stated in another topic, I require a printed calendar showing events that required the vehicle to be down or a written timeline in the CCC field of the line added to the infvoice related to the rental. Always attached is a closed rental a...
Forum - 01/07/2020
The following information pertains to the Extended Factory Maintenance (EFM) program for Chevrolet, Buick, and GMC vehicles. Launch the CBGC Protection App from the App Center then select the ELW (Extended Limited Warranty) / EFM tab. Click the...
Forum - 01/07/2020
... for maintenance establish the customer's unwillingness to perform routine maintenance on their vehicle, and as result, do not provide support for future engine related repairs. ...
Forum - 01/17/2020
Major assemblies, engine, Transmission, Transfer case, require recording of old and new serial numbers. Yes. I just remember it that way.
Forum - 01/06/2020
Thank you rchaney! We appreciate all of our Warranty Community Member's : ) Happy New Year!
Forum - 02/03/2020
... hours with an explanation for review by WSC. While JL is a great resource sometimes something new will catch them off guard just like any of us. I think you have done us all a great service by sharing your experience....
Forum - 01/29/2020
... Policy Evaluation Tool article that was published within the October 2019 edition of the Warranty News, we published a clarification in the November 2019 edition. Another helpful resource for Special Coverage transactions is the Submitting Claims Related...
What Would You Do - 10/19 - 09/24/2019
... to the job card to account for the replacement of the door trim panel on the opposite side of the vehicle? Or, handle both sides on the same job card line with OLH for the opposite side?...
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
Forum - 10/03/2019
... needed, so I made the foreman redo it so I could get the WCC for programming not required and the vehicle had not been programmed. I think we can all see the issue with that....
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
Forum - 10/18/2019
... scenario is so unique that I have included it in the upcoming edition of the Warranty News. I am looking forward to the responses it generates. Thanks pphillips for posting and ewill3rd for your comments!...
Forum - 11/18/2019
Hi warrantyadmin2019! The Member's Area is a very helpful tool for newbies as well as those that have been in the business for years. A quick tip: enter a key word (e.g. OLH) in the Search bar at the top of the web page to obtain references from...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
Hello, I am farely new to warranty submission and I have found this site extreemly helpful but I haven't found a direct answer to this question. I recently have submitted a claim on a Chevrolet Caprice where we have submitted for the failure of the left...
Forum - 06/27/2019
... Full Color/Clear Coat . If it is truly poor paint process, it would be best to address the whole vehicle. I would also involve the DMA, just as a back-up. With it not being a transportation claim (therefore not on a deadline to repair) I would wait until...
Forum - 08/08/2019
... years and have had only 1 commision raise of 1%. I make under 12.00 an hour. They hire new employees in at a dollar an hour under me. some how this doesn't make much since to me. They tell me I am makeing to much money in my position. ...
Forum - 08/08/2019
... every minute of it towards diagnosis, other hours, and the repair. This would exclude the time the vehicle was idling and sitting for the hot soak test. If that was punched then I would base it on all but the related punches. On a side note, I'm not...
Forum - 07/11/2019
... Partners (e.g. Fold-a-Cover, Kicker, etc), the IBP product, warranty, warranty contact, and vehicles (the list may also be found by searching Associated Accessories in the GlobalConnect search bar). Lund appears to be the IBP for side window and hood...
Forum - 07/16/2019
Hi 1MaryRuble! Click HERE to view the Reject of the Month article from the July edition of the Warranty News. The following is an excerpt from the article: "These three error codes (850, 851, & 852) have been established to coincide with...
Forum - 07/25/2019
... glass search icon in the top right of the screen to perform a keyword search. Results may include newsletter articles, online training videos, forum posts, as well as resources on the jlwarranty community site....
Forum - 09/10/2019
kristen, sharon here just did sept quiz 19-1 question one ... i marked as true but answere was marked as false but in newsletter it state true which is the correct answer
Forum - 09/06/2019
Hi thedaking, Thanks for inquiring about the quiz questions within the September edition of the Warranty News. We see the issue and have credited your quiz total 2 points for these questions. Thank you! Kristen
Forum - 08/29/2019
Find the operation code for the failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted...
Time Documentation Contest - WIN $500 - 08/29/2016
... Time Documentation flyer that is included with the September edition of the Warranty Newsletter (also available for download on the contest page). Place the flyers wherever your technicians are most likely to see them, i.e. near the time clock, their...
Re: Special Coverage Repairs - 08/11/2016
Thanks for the feedback dk01cc! Look for a full feature article on this topic in the September issue of the Warranty News. Kristen / jlwarranty
Re: ac delco reman alternator - 08/11/2016
... 1.1.15 ACDelco Professional Alternator and Starter Warranty. "ACDelco Professional Reman and New Alternators and Starters are warranted by ACDelco to the original retail purchaser against defects in materials or workmanship..." Kristen / jlwarra...
Proposing a "Warranty 101" series - 08/15/2016
... video team! I've been thinking about creating a small series of videos that would help get new administrators off the ground and/or provide a "rule of thumb" for a variety of topics. For example, "Recalls 101" would not go into specifics about any one...
Re: PARTS SCRAP LIST - 03/03/2016
An article from the May 2014 edition of the Warranty News provides the detail on creating a Parts Scrapping Report from GWM...while the process looks a bit cumbersome, it is actually pretty easy to do! View the article here Kristen / jlwarranty
Brake Warranty Documentation - 05/25/2016
... and should not be considered a warrantable repair if they are simply worn out. Installation of new rotors does not require pad replacement. Do not replace pads unless the condition requires it (excessively worn, damaged or contaminated." and goes on...
Re: GM show car event claims - 05/26/2016
acartagena: Thank you for posting this unique inquiry! I reviewed the Service P & P and the Transportation, Vehicle Storage, and PDI P & P Manual without finding any written policy pertaining to this. Please follow up when you receive feedback from...
Forum - 11/04/2016
Here is a link to the article from the May 2011 edition of Warranty News: Are You A Good Warranty Administrator Or A Great Warranty Administrator?
Forum - 11/09/2016
... the alignment? 2. Or, would this fall under the same type of situation as stated in the Nov 2016 Newletter..."When there is a single concern from a customer that ultimately results in two or more unrelated repairs, lines added for those repairs are not...
Tumblers production and shipping - 11/21/2016
Good news! The tumblers are in production, and shipping out soon! Thanks to everyone that helped make this one of the most successful jlwarranty community contests yet! Feel free to post your picture with your tumbler here when it arrives.
Forum - 10/04/2016
Click on the search icon on the upper right of any page. Type in a keyword to search the entire Warranty Community's contents. Results are organized in tabs for News/Videos/Forum.
Forum - 10/24/2016
... in October for invalid or duplicate battery or flush codes. The November edition of the Warranty News contains additional information on these issues. Look for an email in the coming days announcing the release of the online edition....
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
Forum - 10/18/2019
... scenario is so unique that I have included it in the upcoming edition of the Warranty News. I am looking forward to the responses it generates. Thanks pphillips for posting and ewill3rd for your comments!...
Forum - 11/18/2019
Hi warrantyadmin2019! The Member's Area is a very helpful tool for newbies as well as those that have been in the business for years. A quick tip: enter a key word (e.g. OLH) in the Search bar at the top of the web page to obtain references from...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
Hello, I am farely new to warranty submission and I have found this site extreemly helpful but I haven't found a direct answer to this question. I recently have submitted a claim on a Chevrolet Caprice where we have submitted for the failure of the left...
Forum - 06/27/2019
... Full Color/Clear Coat . If it is truly poor paint process, it would be best to address the whole vehicle. I would also involve the DMA, just as a back-up. With it not being a transportation claim (therefore not on a deadline to repair) I would wait until...
Forum - 08/08/2019
... years and have had only 1 commision raise of 1%. I make under 12.00 an hour. They hire new employees in at a dollar an hour under me. some how this doesn't make much since to me. They tell me I am makeing to much money in my position. ...
Forum - 08/08/2019
... every minute of it towards diagnosis, other hours, and the repair. This would exclude the time the vehicle was idling and sitting for the hot soak test. If that was punched then I would base it on all but the related punches. On a side note, I'm not...
Forum - 07/11/2019
... Partners (e.g. Fold-a-Cover, Kicker, etc), the IBP product, warranty, warranty contact, and vehicles (the list may also be found by searching Associated Accessories in the GlobalConnect search bar). Lund appears to be the IBP for side window and hood...
Forum - 07/16/2019
Hi 1MaryRuble! Click HERE to view the Reject of the Month article from the July edition of the Warranty News. The following is an excerpt from the article: "These three error codes (850, 851, & 852) have been established to coincide with...
Forum - 07/25/2019
... glass search icon in the top right of the screen to perform a keyword search. Results may include newsletter articles, online training videos, forum posts, as well as resources on the jlwarranty community site....
Forum - 09/10/2019
kristen, sharon here just did sept quiz 19-1 question one ... i marked as true but answere was marked as false but in newsletter it state true which is the correct answer
Forum - 09/06/2019
Hi thedaking, Thanks for inquiring about the quiz questions within the September edition of the Warranty News. We see the issue and have credited your quiz total 2 points for these questions. Thank you! Kristen
Forum - 08/29/2019
Find the operation code for the failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted...
Time Documentation Contest - WIN $500 - 08/29/2016
... Time Documentation flyer that is included with the September edition of the Warranty Newsletter (also available for download on the contest page). Place the flyers wherever your technicians are most likely to see them, i.e. near the time clock, their...
Re: Special Coverage Repairs - 08/11/2016
Thanks for the feedback dk01cc! Look for a full feature article on this topic in the September issue of the Warranty News. Kristen / jlwarranty
Re: ac delco reman alternator - 08/11/2016
... 1.1.15 ACDelco Professional Alternator and Starter Warranty. "ACDelco Professional Reman and New Alternators and Starters are warranted by ACDelco to the original retail purchaser against defects in materials or workmanship..." Kristen / jlwarra...
Proposing a "Warranty 101" series - 08/15/2016
... video team! I've been thinking about creating a small series of videos that would help get new administrators off the ground and/or provide a "rule of thumb" for a variety of topics. For example, "Recalls 101" would not go into specifics about any one...
Re: PARTS SCRAP LIST - 03/03/2016
An article from the May 2014 edition of the Warranty News provides the detail on creating a Parts Scrapping Report from GWM...while the process looks a bit cumbersome, it is actually pretty easy to do! View the article here Kristen / jlwarranty
Brake Warranty Documentation - 05/25/2016
... and should not be considered a warrantable repair if they are simply worn out. Installation of new rotors does not require pad replacement. Do not replace pads unless the condition requires it (excessively worn, damaged or contaminated." and goes on...
Re: GM show car event claims - 05/26/2016
acartagena: Thank you for posting this unique inquiry! I reviewed the Service P & P and the Transportation, Vehicle Storage, and PDI P & P Manual without finding any written policy pertaining to this. Please follow up when you receive feedback from...
Forum - 11/04/2016
Here is a link to the article from the May 2011 edition of Warranty News: Are You A Good Warranty Administrator Or A Great Warranty Administrator?
Forum - 11/09/2016
... the alignment? 2. Or, would this fall under the same type of situation as stated in the Nov 2016 Newletter..."When there is a single concern from a customer that ultimately results in two or more unrelated repairs, lines added for those repairs are not...
Tumblers production and shipping - 11/21/2016
Good news! The tumblers are in production, and shipping out soon! Thanks to everyone that helped make this one of the most successful jlwarranty community contests yet! Feel free to post your picture with your tumbler here when it arrives.
Forum - 10/04/2016
Click on the search icon on the upper right of any page. Type in a keyword to search the entire Warranty Community's contents. Results are organized in tabs for News/Videos/Forum.
Forum - 10/24/2016
... in October for invalid or duplicate battery or flush codes. The November edition of the Warranty News contains additional information on these issues. Look for an email in the coming days announcing the release of the online edition....
Forum - 10/26/2016
... as well. I was not able to see why, all my info was input correctly,it was done out-of-vehicle, and I attached all the appropriate printouts to the claim submission. I called my DMA and he was able to find out that the Tech chose...
Re: Certified Services beyond mileage limit - 08/11/2015
... to offer the service to the customer as no charge (internal)- educating the customer that the vehicle is now outside of the limits of the maintenance plan, future maintenance services will be their responsibility. ...
Re: RENTAL REIMBURSEMENT - 10/02/2015
Was the customer's vehicle in the service department for a warrantable repair that would support a rental? If so, include the expense on the warranty transaction as a reimbursement with the appropriate supporting documentation or if the transaction...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
The labor operation for the Chevrolet 2-Year Maintenance Program is 0600723. Reimbursement varies depending on the vehicle model. There are a couple places to find the list of reimbursement amounts: *The Member's Area on www.jlwarranty.com. From the...
Re: Flush Code Required Labor Ops - 02/03/2016
... stating: Important: All Labor Operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement...
Re: DEALERTRACK - 01/14/2016
... can't have more than one different internal line. On your we-owe's. 1 line might be 31201 for new vehicle and then you have another line for general motors accessories 31203. The whole repair order has to go to one account and then repost the accounts....
Re: Closest Available Labor Operation - 08/20/2015
... have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still so confusing. I previously worked for another manufacturer and we were able to "00" the...
Semi-repeat repair. - 08/11/2015
in June 2015 we diagnosed a heating ac system, we performed diag and locate vehicle low on Freon, and we refilled Freon and added dye to system. in July the customer comes back with the same issue. they again perform diag and again no Freon in ac system,...
Re: CPO Maintenance Plan - 09/25/2015
... for a CPO lof/rotate yet? During regular warranty maintenance, LOF/Rotates will pay $50.00 for vehicles with this oil. Is there any way to collect the proper amount for a CPO service? We tried running it as 0600223 Synthetic and it didn't go. Th...
Re: CPO Maintenance Plan - 09/25/2015
Verify the vehicle calls for this type of oil. The customer may be requesting this oil and could pay the difference in price. There is only Standard $30.00 / Dexos $35.00 / Synthetic $60.00 / and Diesel $60.00. The customer or dealer would have...
Re: GOODWILL CLAIM - 09/10/2015
... deductible under authorization/comments section, then submit the claim for GM authorization. I am new to all this. Does this make sense? I never knew we could submit aftermarket service contracts to GM. Where can I find information on this? Thanks....
Transportation Claim - 08/21/2015
Hi I have a transportation claim for a vehicle that came in that was missing both keys and both remote transmitters/fob. The labor op for the keys and for the remotes is the same lop. Since it is for 2 different damage codes 28086 and 29086 I was told...
Forum - 02/14/2017
Refer to the following excerpt from the Transportation, Vehicle Storage, and PDI Policy Manual Article 3.1.1: If additional fluids i.e. engine oil, transmission fluid, coolant, DEF fluid (diesel applications), Optikleen are added during PDI, Service Agent...
Forum - 02/06/2017
... Some of the video topics include: Global Warranty Management Submission, IVH (Investigate Vehicle History), and Service Management Approvals and Authorizations, to name few. ...
Forum - 12/16/2016
Great suggestion for an article and video! We are currently working on a Repeat Repair - Pyramid and Comeback - article for the January edition of the newsletter.
6T40 Transmission seal kit part numbers - 01/16/2017
... a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using these kits on warranty claims ?? 1G1PC5SB6D7183086 ...
Forum - 12/28/2016
... days..... Seems to be alot of messing around for damage that we as a dealership did not do to a vehicle, but we are stuck with and have to fix. I will say it did resolve my issue eventually, but took alot of time to get there....
Forum - 01/03/2017
... the Recalls & Supporting Documentation article from the January 2017 edition of the Warranty News. it is a best practice to attach a copy of the WCC to the job card to ensure code accuracy as well as to support the rep...
Forum - 01/19/2017
... procedures and now he has left and I am training and helping out the parts manager untill we get a new service mgr. SO AS WARRANTY ADMINS THAT DO MORE THAN WARRANTIS??? YES WE DESERVE SOME KIND OF BONUS.. :)...
Forum - 02/01/2017
I think that is how I'm reading it too. But if the vehicle is still under bumper-to-bumper or the component is still covered under powertrain, Why would you need to use the Special Coverage Lop? I also guess I just don't understand why, when...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
What Would You Do - 07/17 - 06/19/2017
... on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined, management authorized...
Forum - 06/05/2017
From the May 2017 edition of the Warranty News - Service Agent Self-Review Process Revision Fixed Observation Status (aka Observation Period F): 90 days•Dealers that move out of periods 1 or 2, transition into Fixed Observation status Each month,...
Forum - 06/06/2017
... with service management authorization. Supporting documentation may include a copy of the "View Vehicle Transaction History Detail" from IVH (or Consultant Dashboard). ...
Forum - 05/08/2017
... not sure I fully understand the technician time documentation issue (possibly switching to a new DMS or transitioning to electronic time punch documentation vs time punching on the time ticket)? Depending on the circumstance and the debit,...
... as well. I was not able to see why, all my info was input correctly,it was done out-of-vehicle, and I attached all the appropriate printouts to the claim submission. I called my DMA and he was able to find out that the Tech chose...
Re: Certified Services beyond mileage limit - 08/11/2015
... to offer the service to the customer as no charge (internal)- educating the customer that the vehicle is now outside of the limits of the maintenance plan, future maintenance services will be their responsibility. ...
Re: RENTAL REIMBURSEMENT - 10/02/2015
Was the customer's vehicle in the service department for a warrantable repair that would support a rental? If so, include the expense on the warranty transaction as a reimbursement with the appropriate supporting documentation or if the transaction...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
The labor operation for the Chevrolet 2-Year Maintenance Program is 0600723. Reimbursement varies depending on the vehicle model. There are a couple places to find the list of reimbursement amounts: *The Member's Area on www.jlwarranty.com. From the...
Re: Flush Code Required Labor Ops - 02/03/2016
... stating: Important: All Labor Operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement...
Re: DEALERTRACK - 01/14/2016
... can't have more than one different internal line. On your we-owe's. 1 line might be 31201 for new vehicle and then you have another line for general motors accessories 31203. The whole repair order has to go to one account and then repost the accounts....
Re: Closest Available Labor Operation - 08/20/2015
... have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still so confusing. I previously worked for another manufacturer and we were able to "00" the...
Semi-repeat repair. - 08/11/2015
in June 2015 we diagnosed a heating ac system, we performed diag and locate vehicle low on Freon, and we refilled Freon and added dye to system. in July the customer comes back with the same issue. they again perform diag and again no Freon in ac system,...
Re: CPO Maintenance Plan - 09/25/2015
... for a CPO lof/rotate yet? During regular warranty maintenance, LOF/Rotates will pay $50.00 for vehicles with this oil. Is there any way to collect the proper amount for a CPO service? We tried running it as 0600223 Synthetic and it didn't go. Th...
Re: CPO Maintenance Plan - 09/25/2015
Verify the vehicle calls for this type of oil. The customer may be requesting this oil and could pay the difference in price. There is only Standard $30.00 / Dexos $35.00 / Synthetic $60.00 / and Diesel $60.00. The customer or dealer would have...
Re: GOODWILL CLAIM - 09/10/2015
... deductible under authorization/comments section, then submit the claim for GM authorization. I am new to all this. Does this make sense? I never knew we could submit aftermarket service contracts to GM. Where can I find information on this? Thanks....
Transportation Claim - 08/21/2015
Hi I have a transportation claim for a vehicle that came in that was missing both keys and both remote transmitters/fob. The labor op for the keys and for the remotes is the same lop. Since it is for 2 different damage codes 28086 and 29086 I was told...
Forum - 02/14/2017
Refer to the following excerpt from the Transportation, Vehicle Storage, and PDI Policy Manual Article 3.1.1: If additional fluids i.e. engine oil, transmission fluid, coolant, DEF fluid (diesel applications), Optikleen are added during PDI, Service Agent...
Forum - 02/06/2017
... Some of the video topics include: Global Warranty Management Submission, IVH (Investigate Vehicle History), and Service Management Approvals and Authorizations, to name few. ...
Forum - 12/16/2016
Great suggestion for an article and video! We are currently working on a Repeat Repair - Pyramid and Comeback - article for the January edition of the newsletter.
6T40 Transmission seal kit part numbers - 01/16/2017
... a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using these kits on warranty claims ?? 1G1PC5SB6D7183086 ...
Forum - 12/28/2016
... days..... Seems to be alot of messing around for damage that we as a dealership did not do to a vehicle, but we are stuck with and have to fix. I will say it did resolve my issue eventually, but took alot of time to get there....
Forum - 01/03/2017
... the Recalls & Supporting Documentation article from the January 2017 edition of the Warranty News. it is a best practice to attach a copy of the WCC to the job card to ensure code accuracy as well as to support the rep...
Forum - 01/19/2017
... procedures and now he has left and I am training and helping out the parts manager untill we get a new service mgr. SO AS WARRANTY ADMINS THAT DO MORE THAN WARRANTIS??? YES WE DESERVE SOME KIND OF BONUS.. :)...
Forum - 02/01/2017
I think that is how I'm reading it too. But if the vehicle is still under bumper-to-bumper or the component is still covered under powertrain, Why would you need to use the Special Coverage Lop? I also guess I just don't understand why, when...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
What Would You Do - 07/17 - 06/19/2017
... on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined, management authorized...
Forum - 06/05/2017
From the May 2017 edition of the Warranty News - Service Agent Self-Review Process Revision Fixed Observation Status (aka Observation Period F): 90 days•Dealers that move out of periods 1 or 2, transition into Fixed Observation status Each month,...
Forum - 06/06/2017
... with service management authorization. Supporting documentation may include a copy of the "View Vehicle Transaction History Detail" from IVH (or Consultant Dashboard). ...
Forum - 05/08/2017
... not sure I fully understand the technician time documentation issue (possibly switching to a new DMS or transitioning to electronic time punch documentation vs time punching on the time ticket)? Depending on the circumstance and the debit,...
Forum - 04/24/2017
... comments supporting the quantity added during top off as well as the DEF capacity for the vehicle in SI - adjust as necessary. ...
Re: could go either way, I'm on the fence.... - 03/06/2013
... do odd things and don't give a labor op. This one is even better since in the PIP it states: "For vehicles repaired under warranty, please use the appropriate warranty labor operation based on the actual cause and repair." The procedure it has the...
Labor time updates - 03/13/2013
... March 1, 2013 showing 4.2 for the labor operation. In February the labor time for the same vehicle/engine was 2.6. My job card was written 2/28/13 and closed early March. I called my WSC person and she told me that the time is determined by the job card...
Re: Little Tiggers - 09/13/2013
... and wiring in a few cars and were still living in the frame of the truck/cars.... One day a vehicle came in, we discovered there was a kitten stuck in it and our Service Advisor (female) pulled it out with our whole (male) shop looking on (none of them...
Re: Secial Coverage 13091 - 06/12/2013
... for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
Re: GMPP MAINTENANCE LOPS - 05/20/2013
I found them in Service Information, I just built a random vehicle and then searched for "smart care". M0017 is now 0610103 (LOF $35+) M0021 is 0610123 (rotate)
RECALL #11001 VS C.E.L. -- HOW TO HANDLE ?? - 09/11/2012
HOW DO YOU HANDLE.... Vehicle is out of warranty - but had recall #11001 / after performing the recall the c.e.l. came on which required the diesel exhaust regeneration to clear #P2463 Question: is this considered OLH on the recall or customer pay...
Re: Dexos credit submissions - 01/11/2013
... on the jobcard or do you add a line? I have only been processing warranty 6 months and this is new to me. Just found out about the Dexos credit and am now in the process of "going back" to get our $5 credits for 2011/2012. Any help would be appre...
Process for over the counter parts - 11/09/2012
... it my responsibility to open a Job Card (and does a Job Card need to be opened) for this? I'm a new warranty administrator and whenever I ask how it used to be done they all get amnesia. I hope this question makes sense....
Re: Engineering Information and the exact customer concern - 11/30/2012
Why is your SM so hot on that labor op? If the vehicle is still under warranty, it should cover with a reg labor op. If they are going off the code as the only form of diag, it sounds like the tech is looking for an easy way out, or the time in the...
Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
We do offer warranty claims administration for certain vehicle lines beyond GM. Our other products and services are limited to GM warranty. The jlwarranty community does provide an Other Manufacturer's forum for tips and advice from other dealers like...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... portal / claim pre-approval request. It should say " customer has safety concerns driving affected vehicle until recall can be performed " ... also you can provide a SPAC case number if available to support a long term part delay rental. ...
Looking for lop for def fluid - 03/31/2014
Looking for lop for def fluid only for vehicle that was traveling thru with 7079 miles. I was thinking I had seen something for this. Thanks for any replies. Jim W.
Re: GM Concern Not Duplicated Correction - 04/11/2014
... Bulletin (06-00-89-026). Labour operation 4439959 is also a valid labour operation for specific vehicles equipped with Manual HVAC. Kristen/jlwarranty ...
These recalls are killing me! - 03/31/2014
So, we have a new GM who wants all of these Silverado inspections done....however they are not on the VIS yet. Normally, we do nothing unless it is on the VIS. Is anyone else performing them prior to being there They were on the attached list)? Also,...
Re: Ignition Recall Towing - 07/16/2014
... AND 14063, GM ROADSIDE WILL COVER TOWING IF THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826 IF THEY USE ANOTHER TOWING SERVICE DBC TOLD ME THAT THEY...
What Would You Do - 07/14 - 07/01/2014
... delivery notices and the associated recall bulletins. One dealer in particular had a handful of vehicles that were involved in one of the recent stop delivery orders. While the recalls have since been performed and the transactions have been submitted...
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard warranty...
2014 Warranty Administration Program Survey - 08/07/2014
... to complete the survey, by doing so you have the opportunity to win a $250 gift card and receive a new program binder! Follow the link below to complete the survey. 2014 Warranty Administration Program Survey ...
Re: closest to labor ops - 08/07/2014
... can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This is the only exception to the OLH requirement." Hope this clarifies! ...
The 3 C's - 03/03/2014
... filling out their Three C's? I receive bare minimum responses, sometimes blank!, and being pretty new to the industry I have limited car mechanics experience so I have a difficult time filling in the blanks without chasing people all over the dealership! I...
Re: Recall 13426 - 03/19/2014
... a repair on through a sublet company...and because the appropriate parts were not put on the vehicle, we performed the recall (in addition to the previous repair) to ensure that all procedures (and correct parts installed) to follow what GM wanted done...
Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...
EMISSIONS WARRANTY - 11/29/2013
2010 CHEVY TRAVERSE, ASKING IF THE THROTTLE BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP...
Re: SEARCH? - 10/29/2013
Yes, it is! There is a search bar located at the top right of the Warranty Community webpage. The tool will list applicable results from the webpage, newsletter, forum and video. Kristen/jlwarranty
... comments supporting the quantity added during top off as well as the DEF capacity for the vehicle in SI - adjust as necessary. ...
Re: could go either way, I'm on the fence.... - 03/06/2013
... do odd things and don't give a labor op. This one is even better since in the PIP it states: "For vehicles repaired under warranty, please use the appropriate warranty labor operation based on the actual cause and repair." The procedure it has the...
Labor time updates - 03/13/2013
... March 1, 2013 showing 4.2 for the labor operation. In February the labor time for the same vehicle/engine was 2.6. My job card was written 2/28/13 and closed early March. I called my WSC person and she told me that the time is determined by the job card...
Re: Little Tiggers - 09/13/2013
... and wiring in a few cars and were still living in the frame of the truck/cars.... One day a vehicle came in, we discovered there was a kitten stuck in it and our Service Advisor (female) pulled it out with our whole (male) shop looking on (none of them...
Re: Secial Coverage 13091 - 06/12/2013
... for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
Re: GMPP MAINTENANCE LOPS - 05/20/2013
I found them in Service Information, I just built a random vehicle and then searched for "smart care". M0017 is now 0610103 (LOF $35+) M0021 is 0610123 (rotate)
RECALL #11001 VS C.E.L. -- HOW TO HANDLE ?? - 09/11/2012
HOW DO YOU HANDLE.... Vehicle is out of warranty - but had recall #11001 / after performing the recall the c.e.l. came on which required the diesel exhaust regeneration to clear #P2463 Question: is this considered OLH on the recall or customer pay...
Re: Dexos credit submissions - 01/11/2013
... on the jobcard or do you add a line? I have only been processing warranty 6 months and this is new to me. Just found out about the Dexos credit and am now in the process of "going back" to get our $5 credits for 2011/2012. Any help would be appre...
Process for over the counter parts - 11/09/2012
... it my responsibility to open a Job Card (and does a Job Card need to be opened) for this? I'm a new warranty administrator and whenever I ask how it used to be done they all get amnesia. I hope this question makes sense....
Re: Engineering Information and the exact customer concern - 11/30/2012
Why is your SM so hot on that labor op? If the vehicle is still under warranty, it should cover with a reg labor op. If they are going off the code as the only form of diag, it sounds like the tech is looking for an easy way out, or the time in the...
Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
We do offer warranty claims administration for certain vehicle lines beyond GM. Our other products and services are limited to GM warranty. The jlwarranty community does provide an Other Manufacturer's forum for tips and advice from other dealers like...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... portal / claim pre-approval request. It should say " customer has safety concerns driving affected vehicle until recall can be performed " ... also you can provide a SPAC case number if available to support a long term part delay rental. ...
Looking for lop for def fluid - 03/31/2014
Looking for lop for def fluid only for vehicle that was traveling thru with 7079 miles. I was thinking I had seen something for this. Thanks for any replies. Jim W.
Re: GM Concern Not Duplicated Correction - 04/11/2014
... Bulletin (06-00-89-026). Labour operation 4439959 is also a valid labour operation for specific vehicles equipped with Manual HVAC. Kristen/jlwarranty ...
These recalls are killing me! - 03/31/2014
So, we have a new GM who wants all of these Silverado inspections done....however they are not on the VIS yet. Normally, we do nothing unless it is on the VIS. Is anyone else performing them prior to being there They were on the attached list)? Also,...
Re: Ignition Recall Towing - 07/16/2014
... AND 14063, GM ROADSIDE WILL COVER TOWING IF THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826 IF THEY USE ANOTHER TOWING SERVICE DBC TOLD ME THAT THEY...
What Would You Do - 07/14 - 07/01/2014
... delivery notices and the associated recall bulletins. One dealer in particular had a handful of vehicles that were involved in one of the recent stop delivery orders. While the recalls have since been performed and the transactions have been submitted...
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard warranty...
2014 Warranty Administration Program Survey - 08/07/2014
... to complete the survey, by doing so you have the opportunity to win a $250 gift card and receive a new program binder! Follow the link below to complete the survey. 2014 Warranty Administration Program Survey ...
Re: closest to labor ops - 08/07/2014
... can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This is the only exception to the OLH requirement." Hope this clarifies! ...
The 3 C's - 03/03/2014
... filling out their Three C's? I receive bare minimum responses, sometimes blank!, and being pretty new to the industry I have limited car mechanics experience so I have a difficult time filling in the blanks without chasing people all over the dealership! I...
Re: Recall 13426 - 03/19/2014
... a repair on through a sublet company...and because the appropriate parts were not put on the vehicle, we performed the recall (in addition to the previous repair) to ensure that all procedures (and correct parts installed) to follow what GM wanted done...
Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...
EMISSIONS WARRANTY - 11/29/2013
2010 CHEVY TRAVERSE, ASKING IF THE THROTTLE BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP...
Re: SEARCH? - 10/29/2013
Yes, it is! There is a search bar located at the top right of the Warranty Community webpage. The tool will list applicable results from the webpage, newsletter, forum and video. Kristen/jlwarranty
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
Got a few q's..... If a customer has a customer pay repair order and needs a loaner vehicle, how is that submitted for? The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/06/2014
I did some more digging, yes it's only for warranty. My sales department is using the vehicles for we owe's and test drives as well. Very confusing and I was overwhelmed when I first put the q out there. Sometimes I tend to get in front of train a little...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/08/2014
The GMDRAC Program will be a great newsletter/reference topic! Tools to make this program more "user friendly" are in the works! Thanks for the feedback! Kristen/jlwarranty
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... contained several updates which are highlighted within the January, 2014 edition of the Warranty News. The most recent update to the bulletin (version G) contains additional text with the fourth bullet point (One Concern Results in Replacement of Component...
Re: Closest Available Labor Operation - 07/09/2015
cnkraemer - I understand your service manager's hesitation. While use of OLH for a closest to op isn't new, many dealers are not familiar with the policy. We, at jlwarranty, handle closest to operations with OLH routinely for our dealer customers....
Re: Closest Available Labor Operation - 07/13/2015
I would be curious to know what the broken fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There...
Re: Keys for Life Program - 05/28/2015
... as a ZREG transaction. cnkraemer: Based on your comment about the transaction rejecting on vehicles outside of the warranty period - it would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty...
Re: Air Deflectors - 05/15/2015
... original install which would have been: 0511782 Air Deflector Installation when they purchased the vehicle. Now you will submit for: 0521780 Air Deflector Replacement which is considered a "GM dealer accessory repair". Keep in mind this will pay straight...
Re: WIFI ACCESSORY - 09/22/2014
Did you submit with the Dealer Installed Accessory Installation labour operation - 0511672? If so, and it rejected, what error code(s) did you receive? And...what model/model year vehicle? Kristen/jlwarranty
Re: WIFI ACCESSORY - 09/22/2014
DID NOT WORK Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected.
Re: 2015 PDI labor ops - 10/07/2014
The 2015 PDI Reference Chart is currently in the update process. The new version will be released soon! Several models will be included with the update, including the Terrain. Thanks!
Re: What Would You Do - 10/14 - 11/05/2014
... labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator attached a copy of the transport & rental invoices, provided detailed...
Re: Really confused on parts retention! Please help! - 11/26/2014
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that ...
2015 Option C Labor Rate Increase - 12/24/2014
Effective January 1, 2015, Option C Warranty Labor Rate plan dealers will receive a 2.5% labor rate increase. The new rate will be posted in GWM under the View Service Agent Profile link by selecting Labor Rates effective 1-1-2015. Your DSP software...
Re: What Would You Do - 02/15 - 02/19/2015
... not sure what happened to the customer or car on the day the tow company arrived to pick up the vehicle and the ignition switch/lock cylinder and key recalls remain open... Kristen/jlwarranty...
Re: ACCESSORY INSTALLS - 02/11/2015
... the status will change to Accepted. There will be no money paid for the transaction, but the vehicle build data will be updated. This will activate the accessory for Bumper to Bumper coverage instead of 12 month coverage. Because there are several different...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... covered items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac, and Buick)...
What We Don't Know......... - 10/31/2009
... department, business as usual, no one thought anything about it. A few minutes later, after the vehicle is parked in the bull pen, we see someone under the hood of this truck. It is not one of our mechanics, it's the owner. Being the curious people...
Quick Tip from Aug 2008 about Engine Dye question - 08/11/2009
... engine & adds dye. The source of the leak has not been identified. The customer leaves with the vehicle & comes back in a few 100 miles. Would a claim for the first visit be put in? Or, would all time for original inspection be claimed when the customer...
Re: Global Warranty Management - 01/22/2010
[quote] GMNL16173: Crazy question, we are on Reynolds & Reynolds system, to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer...
Re: Installed accessories - 01/13/2010
I always go to VISS and check the vehicle build for the RPO code associated with the dealer installed accessories. Then I go to SI with the VIN and check the LTG. Go to general, labor time, pdi adds & you will find the time allowed for the install....
Re: Global Warranty Management - 01/13/2010
... but that was way back when all this was originally announced. I have started over with all the new up-dated training and have made it half way through, so far. I think the transision will be reasonably easy. There's no lack of training material and...
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac, and Buick)...
Re: Global Warranty Management - 01/12/2010
... use to that when we switched to GWM, so it was a little confusing for me trying to get used to two new systems at the same time. I think I pretty much have the hang of it now. I think that once everyone gets used to it they will like it much better...
Re: Global Warranty Management HELP - 01/18/2010
ITS the 18th and we are Live!!! i have new CC/FC sheets but no where on here is there info on what who be (old style MJ-98 or MG-99) Any help who be really great. thanks in deep in Michigan Dan
Got a few q's..... If a customer has a customer pay repair order and needs a loaner vehicle, how is that submitted for? The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/06/2014
I did some more digging, yes it's only for warranty. My sales department is using the vehicles for we owe's and test drives as well. Very confusing and I was overwhelmed when I first put the q out there. Sometimes I tend to get in front of train a little...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/08/2014
The GMDRAC Program will be a great newsletter/reference topic! Tools to make this program more "user friendly" are in the works! Thanks for the feedback! Kristen/jlwarranty
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... contained several updates which are highlighted within the January, 2014 edition of the Warranty News. The most recent update to the bulletin (version G) contains additional text with the fourth bullet point (One Concern Results in Replacement of Component...
Re: Closest Available Labor Operation - 07/09/2015
cnkraemer - I understand your service manager's hesitation. While use of OLH for a closest to op isn't new, many dealers are not familiar with the policy. We, at jlwarranty, handle closest to operations with OLH routinely for our dealer customers....
Re: Closest Available Labor Operation - 07/13/2015
I would be curious to know what the broken fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There...
Re: Keys for Life Program - 05/28/2015
... as a ZREG transaction. cnkraemer: Based on your comment about the transaction rejecting on vehicles outside of the warranty period - it would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty...
Re: Air Deflectors - 05/15/2015
... original install which would have been: 0511782 Air Deflector Installation when they purchased the vehicle. Now you will submit for: 0521780 Air Deflector Replacement which is considered a "GM dealer accessory repair". Keep in mind this will pay straight...
Re: WIFI ACCESSORY - 09/22/2014
Did you submit with the Dealer Installed Accessory Installation labour operation - 0511672? If so, and it rejected, what error code(s) did you receive? And...what model/model year vehicle? Kristen/jlwarranty
Re: WIFI ACCESSORY - 09/22/2014
DID NOT WORK Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected.
Re: 2015 PDI labor ops - 10/07/2014
The 2015 PDI Reference Chart is currently in the update process. The new version will be released soon! Several models will be included with the update, including the Terrain. Thanks!
Re: What Would You Do - 10/14 - 11/05/2014
... labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator attached a copy of the transport & rental invoices, provided detailed...
Re: Really confused on parts retention! Please help! - 11/26/2014
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that ...
2015 Option C Labor Rate Increase - 12/24/2014
Effective January 1, 2015, Option C Warranty Labor Rate plan dealers will receive a 2.5% labor rate increase. The new rate will be posted in GWM under the View Service Agent Profile link by selecting Labor Rates effective 1-1-2015. Your DSP software...
Re: What Would You Do - 02/15 - 02/19/2015
... not sure what happened to the customer or car on the day the tow company arrived to pick up the vehicle and the ignition switch/lock cylinder and key recalls remain open... Kristen/jlwarranty...
Re: ACCESSORY INSTALLS - 02/11/2015
... the status will change to Accepted. There will be no money paid for the transaction, but the vehicle build data will be updated. This will activate the accessory for Bumper to Bumper coverage instead of 12 month coverage. Because there are several different...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... covered items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac, and Buick)...
What We Don't Know......... - 10/31/2009
... department, business as usual, no one thought anything about it. A few minutes later, after the vehicle is parked in the bull pen, we see someone under the hood of this truck. It is not one of our mechanics, it's the owner. Being the curious people...
Quick Tip from Aug 2008 about Engine Dye question - 08/11/2009
... engine & adds dye. The source of the leak has not been identified. The customer leaves with the vehicle & comes back in a few 100 miles. Would a claim for the first visit be put in? Or, would all time for original inspection be claimed when the customer...
Re: Global Warranty Management - 01/22/2010
[quote] GMNL16173: Crazy question, we are on Reynolds & Reynolds system, to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer...
Re: Installed accessories - 01/13/2010
I always go to VISS and check the vehicle build for the RPO code associated with the dealer installed accessories. Then I go to SI with the VIN and check the LTG. Go to general, labor time, pdi adds & you will find the time allowed for the install....
Re: Global Warranty Management - 01/13/2010
... but that was way back when all this was originally announced. I have started over with all the new up-dated training and have made it half way through, so far. I think the transision will be reasonably easy. There's no lack of training material and...
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac, and Buick)...
Re: Global Warranty Management - 01/12/2010
... use to that when we switched to GWM, so it was a little confusing for me trying to get used to two new systems at the same time. I think I pretty much have the hang of it now. I think that once everyone gets used to it they will like it much better...
Re: Global Warranty Management HELP - 01/18/2010
ITS the 18th and we are Live!!! i have new CC/FC sheets but no where on here is there info on what who be (old style MJ-98 or MG-99) Any help who be really great. thanks in deep in Michigan Dan
GM Transportation claims - 12/22/2009
I have been trying to get one paid since 11/16/09! Everytime I call the DBC Vehicle Damage section I get a different person (even though the case # is the name)who tells me to process it differently, only to have it wrong EVERY time. I even sent this...
Re: Global Warranty Management - 01/05/2010
... rejected before the switch (unless have time to correct before switch) had to be re-entered as a new claim in GWM.(really easy). Credit memo is easy to find in GWM under Reconcile Results then View Transaction Summary Report. GWM takes a little to get...
PDI adds- loose shipped parts - 01/06/2010
Wondering if any other dealerships have dealt with this: We often get new Silverados that come with shipped chrome grills. The tech seems to think that he should be paid extra for these. When looking up the RPO code under PDI adds, it does not have...
Re: Transportation Damage claims - 11/19/2009
... with a transportation damage claim and is in reference to the code of the carrier delivering the vehicle. [/quote] So where do we find a list with these carrier codes? I put AL in the field for Allied and it went through, but I was just guessing....
Re: Global Warranty - 11/06/2009
... you may want to try it again. I've been snooping around in there, it will let you run a VIS the new way and actually start inputting information for claim sbumission. All in all seems like an easy to use system from the parts I've looked at. We...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: Dealer Installed Accessories - 11/20/2009
... within the reference cards link. It is a best practice to review LPO/RPO codes in VIS within the vehicle build section to ensure accuracy with Z6998 claim submission....
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older vehicle, or high mileage. ...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/07/2010
... before submitting. once they are attached it sends. We have sent tons of pictures to GM in the new GWM. They go just fine. Hope you get it....
Re: Goodwill on Special Policy 07187C - 04/07/2010
Since you're trying to goodwill it I'm assuming the vehicle is past the 80,000 mile cutoff listed in the Special Policy? We were told that once it hits 80,000 as stated in the policy, that was it and not to goodwill clusters over that mileage. If it's...
DA report replacement? - 04/12/2010
... doing the Dealer Analysis report and that Global Warranty is taking it over but I can't find the new report. The only thing I find is the warranty analysis report and that doesn't show whether we are too high on labor for certain repairs. Can anyone...
Re: Rejected claim resolutions elusive... - 04/22/2010
... the fact. I still haven't got a good routine in place. I guess old dogs have difficulty with new tricks..... Thanks everyone! Brian...
Re: OIL, LUBE, AND FILTER COUPONS.... - 03/10/2010
... (enables a broader search - current and past messages) -Confirm that All is highlighted in the Vehicle Brands field -Click the Search button...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
I haven't had the chance to do it yet, but at home, I open a new file in "My Pictures" give it a name, then in the upper left, "Get doc from camera or scanner. I then name the document and preview it before the scan, then it goes to the file I had created...
DURASTOP and GWM - 04/06/2010
... The reject code I'm getting is: Error 807 : Warranty time limit exceeded (parts). I know the vehicle is out of warranty. I know that it has been more than 12 months (technically not a part warranty because of this but it is a one time replacement...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through global warranty... Thanks in advance for any tips!! [/quote] MY ADVICE WOULD...
Re: Global Warranty and ADP users - 03/04/2010
... 15th and I just completed my ADP training. Can we send information from ADP to Global? Is the new ADP hard to understand? Any advice? Thanks!!! [/quote] WE ARE ON ADP AND IT TOOK ME A LITTLE TO GET IT ALL FIGURED OUT BUT NOW THAT I HAVE A ROUTINE...
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
... ON WINS: Z2228 MJ-98 NET-$30 OR $45 IF GWM: Z2228 TRANS TYPE ZSSP NET-$30 OR $45 H-ROUTE VEHICLE YEAR 2000 & OLDER ...
Re: Does anyone know if any California or Las Vegas training dates are coming around for Global Warranty - 02/18/2010
... website for enrollment. Additional workshops (heading back to the east) in the planning stages: New Orleans and Nashville in fourth week of March. Thank you all for your interest! Kristen jlwarranty...
Re: Global Warranty Management - 02/10/2010
... the existing claim & after all info is says "converted transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair? [/quote] If...
Re: TRANSPORTATION DAMAGE - 02/10/2010
The Warranty Operations Manual was last issued with the monthly edition of the newsletter in March 2009. Look for an updated 2010 version in the next few months! Kristen/jlwarranty
Re: GW QUESTION cause/complaint codes - 02/03/2010
... that is in place that offers 4 complimentary lube, oil, filter, four-tire rotation & 27 point vehicle inspection (otherwise known as Pontiac Preferred Owner Program-one year free maintenance). The initial message was sent via GlobalConnect on December...
Re: GWM Authorization translation - 02/02/2010
... Appendix C in the GWM user manual which pretty much is the same thing you posted. In my J&L newsletter packet I received a laminated card explaining the GM Global Authorization Structure. I suppose I just need to check our Service Agent profile to...
Re: Chrome Wheel Supplier questions - 05/03/2010
... scans and sends a pdf file to our computer desktop for these types of things. If your copier is newer you might check to see if it has the capability too. ...
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
... be very helpful. Have like 15 repair orders that I am trying to put on so they show under the vehicle build correctly....
I have been trying to get one paid since 11/16/09! Everytime I call the DBC Vehicle Damage section I get a different person (even though the case # is the name)who tells me to process it differently, only to have it wrong EVERY time. I even sent this...
Re: Global Warranty Management - 01/05/2010
... rejected before the switch (unless have time to correct before switch) had to be re-entered as a new claim in GWM.(really easy). Credit memo is easy to find in GWM under Reconcile Results then View Transaction Summary Report. GWM takes a little to get...
PDI adds- loose shipped parts - 01/06/2010
Wondering if any other dealerships have dealt with this: We often get new Silverados that come with shipped chrome grills. The tech seems to think that he should be paid extra for these. When looking up the RPO code under PDI adds, it does not have...
Re: Transportation Damage claims - 11/19/2009
... with a transportation damage claim and is in reference to the code of the carrier delivering the vehicle. [/quote] So where do we find a list with these carrier codes? I put AL in the field for Allied and it went through, but I was just guessing....
Re: Global Warranty - 11/06/2009
... you may want to try it again. I've been snooping around in there, it will let you run a VIS the new way and actually start inputting information for claim sbumission. All in all seems like an easy to use system from the parts I've looked at. We...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: Dealer Installed Accessories - 11/20/2009
... within the reference cards link. It is a best practice to review LPO/RPO codes in VIS within the vehicle build section to ensure accuracy with Z6998 claim submission....
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older vehicle, or high mileage. ...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/07/2010
... before submitting. once they are attached it sends. We have sent tons of pictures to GM in the new GWM. They go just fine. Hope you get it....
Re: Goodwill on Special Policy 07187C - 04/07/2010
Since you're trying to goodwill it I'm assuming the vehicle is past the 80,000 mile cutoff listed in the Special Policy? We were told that once it hits 80,000 as stated in the policy, that was it and not to goodwill clusters over that mileage. If it's...
DA report replacement? - 04/12/2010
... doing the Dealer Analysis report and that Global Warranty is taking it over but I can't find the new report. The only thing I find is the warranty analysis report and that doesn't show whether we are too high on labor for certain repairs. Can anyone...
Re: Rejected claim resolutions elusive... - 04/22/2010
... the fact. I still haven't got a good routine in place. I guess old dogs have difficulty with new tricks..... Thanks everyone! Brian...
Re: OIL, LUBE, AND FILTER COUPONS.... - 03/10/2010
... (enables a broader search - current and past messages) -Confirm that All is highlighted in the Vehicle Brands field -Click the Search button...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
I haven't had the chance to do it yet, but at home, I open a new file in "My Pictures" give it a name, then in the upper left, "Get doc from camera or scanner. I then name the document and preview it before the scan, then it goes to the file I had created...
DURASTOP and GWM - 04/06/2010
... The reject code I'm getting is: Error 807 : Warranty time limit exceeded (parts). I know the vehicle is out of warranty. I know that it has been more than 12 months (technically not a part warranty because of this but it is a one time replacement...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through global warranty... Thanks in advance for any tips!! [/quote] MY ADVICE WOULD...
Re: Global Warranty and ADP users - 03/04/2010
... 15th and I just completed my ADP training. Can we send information from ADP to Global? Is the new ADP hard to understand? Any advice? Thanks!!! [/quote] WE ARE ON ADP AND IT TOOK ME A LITTLE TO GET IT ALL FIGURED OUT BUT NOW THAT I HAVE A ROUTINE...
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
... ON WINS: Z2228 MJ-98 NET-$30 OR $45 IF GWM: Z2228 TRANS TYPE ZSSP NET-$30 OR $45 H-ROUTE VEHICLE YEAR 2000 & OLDER ...
Re: Does anyone know if any California or Las Vegas training dates are coming around for Global Warranty - 02/18/2010
... website for enrollment. Additional workshops (heading back to the east) in the planning stages: New Orleans and Nashville in fourth week of March. Thank you all for your interest! Kristen jlwarranty...
Re: Global Warranty Management - 02/10/2010
... the existing claim & after all info is says "converted transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair? [/quote] If...
Re: TRANSPORTATION DAMAGE - 02/10/2010
The Warranty Operations Manual was last issued with the monthly edition of the newsletter in March 2009. Look for an updated 2010 version in the next few months! Kristen/jlwarranty
Re: GW QUESTION cause/complaint codes - 02/03/2010
... that is in place that offers 4 complimentary lube, oil, filter, four-tire rotation & 27 point vehicle inspection (otherwise known as Pontiac Preferred Owner Program-one year free maintenance). The initial message was sent via GlobalConnect on December...
Re: GWM Authorization translation - 02/02/2010
... Appendix C in the GWM user manual which pretty much is the same thing you posted. In my J&L newsletter packet I received a laminated card explaining the GM Global Authorization Structure. I suppose I just need to check our Service Agent profile to...
Re: Chrome Wheel Supplier questions - 05/03/2010
... scans and sends a pdf file to our computer desktop for these types of things. If your copier is newer you might check to see if it has the capability too. ...
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
... be very helpful. Have like 15 repair orders that I am trying to put on so they show under the vehicle build correctly....
Re: Would you try to put a claim in for this? - 09/21/2010
... up cutting into the cab to access the bolts and nuts. How would you put this claim in? Also, the vehicle was here the day before this message was sent, so we didn't get any pictures to submit a field report. Think I should still email the enginee...
Re: ANYONE ORGANIZED? - 09/16/2010
... etc. paperwork and dividing up all the printouts to keep the paperwork organized. Good luck in the new warranty world! ...
HVAC ODOR - 06/30/2010
... slight odor & sprayed a deodorizer into the HVAC vent system to eliminate the smell & returned the vehicle to the customer. There were no parts billed on this RO, and actual clock time was .4. By the time it got to my desk, it was 3 days later, and...
HELP... I....can't.... think.... - 07/28/2010
... claim this in globalwarranty.... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected. ...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
... other options you can provide other than a rental. I usually stick to the rule of thumb: if the vehicle is under the BASIC warranty rental is available. ...
Re: CBG PRE-OWNED LIMITED - 01/24/2012
Well... I have my first "certified pre-owned 2/yr or 30,000 maint plan (LOF/Tire) I found as a "Dexos" vehicle I claim it under Z2328 for $35 (sounded simple enough) ** BUT ** as I kept reading it states under DMS instructions for tracking customer retention...
USED CAR - BATTERY - 01/31/2012
... GMC Sierra which has come into out used car inventory on a buyback with 33,828 *** Written up as: Vehicle is "slow cranking" in which the battery failed load test --- Question: is that Maintanence to Used Car recon (OR) Warranty ???...
Re: Courtesy deliveries - PDI - 02/07/2012
That depends. The way we handle it here is this: Before the vehicle is PDI'd we check the VIS if the PDI has been prepaid to someone else, we just wash it and deliver it, after giving it a quick once over to make sure all is well. If we find anything...
Re: Courtesy deliveries - PDI - 02/07/2012
... in writing. We successfully get $9.00 if we top all fluids off. Also, don't forget to check the vehicle build to see if there are any dealer installed accessories that need to be put on and billed....(labor only). ...
Rust through perforation repairs - 02/27/2012
... panel on a 2007 Silverado but said the holes are pinholes that "crunch" when pressed on & the vehicle will be back in a year for replacement. What would you do? I told him to repair it....
Re: Rust through perforation repairs - 02/27/2012
... panel on a 2007 Silverado but said the holes are pinholes that "crunch" when pressed on & the vehicle will be back in a year for replacement. What would you do? I told him to repair it. [/quote] I am the original poster on this thread. I have NO...
Re: Sheet metal repair - 05/24/2012
... (through the parts dept) or they will take the time to fix it. With any sheet metal repair on newly delivered parts we repair, I always call DBC or our rep and let them know the situation and ask how they want us to handle it. Most times, the parts...
Re: Information on VISS - 06/07/2012
... As far as I know, the only way info is on Global is if the info is sent to them. Did they buy the vehicle from your dealership? If not, it's possible the selling dealer may have thrown something in the buyer wasn't aware of. Can you share the VIN?...
Volt battery replacement - 05/21/2012
Just curious how anyone else may handle this... Volt: came in with concern (Would not charge overnight / vehicle completely dead) - we replaced the battery, & then the C.E.L. came on in which the advisor wrote another line for, we then found code #PIE00...
Re: GM Tire Program - 04/12/2012
I just looked at the Global Warranty Search/Create Pre-Repair Authorization section. I went in like I was making a new pre-auth request. When filling out the first section it asks what claim type the repair is, and ZPTI (Service Agent Install) is there....
Complimentary Anniversary LOF Labor Op - 04/17/2012
... the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer brought in an email that...
Re: LTG IN GLOBAL - 04/18/2012
... model. If you do it that way, check VISS to be sure of what engine & transmission are in the vehicle. Feel free to ask questions anytime!...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... • Component Coverage Letter (CCL) - Issued by CAC to extend coverage of a designated vehicle component for a specific time frame. • GM Protection Plan - A service contract covering various vehicle components & systems and issued for various...
Re: Silverado HD PDI form? - 01/04/2012
... system, etc. We always print out the form for the tech's when we write up the PDI before the vehicle ever gets in the shop so I wanted to make sure I'm using the right form. ...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
[quote] GMNL09526: I am starting to think I should at this point "ignore the rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
... one). I am starting to think I should at this point "ignore the rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm)...
Re: 2010 TAHOE - RECALIBRATED HVAC - 10/05/2011
... event, use the follow steps to retrieve the code. Open up TIS on computer used to program the vehicle Select and start "Service Programming System (SPS)" Select "Settings" Select "Warranty Claim Code" tab...
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already...
CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/10/2011
... have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it ??...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it ?? [/quote] Not...
... up cutting into the cab to access the bolts and nuts. How would you put this claim in? Also, the vehicle was here the day before this message was sent, so we didn't get any pictures to submit a field report. Think I should still email the enginee...
Re: ANYONE ORGANIZED? - 09/16/2010
... etc. paperwork and dividing up all the printouts to keep the paperwork organized. Good luck in the new warranty world! ...
HVAC ODOR - 06/30/2010
... slight odor & sprayed a deodorizer into the HVAC vent system to eliminate the smell & returned the vehicle to the customer. There were no parts billed on this RO, and actual clock time was .4. By the time it got to my desk, it was 3 days later, and...
HELP... I....can't.... think.... - 07/28/2010
... claim this in globalwarranty.... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected. ...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
... other options you can provide other than a rental. I usually stick to the rule of thumb: if the vehicle is under the BASIC warranty rental is available. ...
Re: CBG PRE-OWNED LIMITED - 01/24/2012
Well... I have my first "certified pre-owned 2/yr or 30,000 maint plan (LOF/Tire) I found as a "Dexos" vehicle I claim it under Z2328 for $35 (sounded simple enough) ** BUT ** as I kept reading it states under DMS instructions for tracking customer retention...
USED CAR - BATTERY - 01/31/2012
... GMC Sierra which has come into out used car inventory on a buyback with 33,828 *** Written up as: Vehicle is "slow cranking" in which the battery failed load test --- Question: is that Maintanence to Used Car recon (OR) Warranty ???...
Re: Courtesy deliveries - PDI - 02/07/2012
That depends. The way we handle it here is this: Before the vehicle is PDI'd we check the VIS if the PDI has been prepaid to someone else, we just wash it and deliver it, after giving it a quick once over to make sure all is well. If we find anything...
Re: Courtesy deliveries - PDI - 02/07/2012
... in writing. We successfully get $9.00 if we top all fluids off. Also, don't forget to check the vehicle build to see if there are any dealer installed accessories that need to be put on and billed....(labor only). ...
Rust through perforation repairs - 02/27/2012
... panel on a 2007 Silverado but said the holes are pinholes that "crunch" when pressed on & the vehicle will be back in a year for replacement. What would you do? I told him to repair it....
Re: Rust through perforation repairs - 02/27/2012
... panel on a 2007 Silverado but said the holes are pinholes that "crunch" when pressed on & the vehicle will be back in a year for replacement. What would you do? I told him to repair it. [/quote] I am the original poster on this thread. I have NO...
Re: Sheet metal repair - 05/24/2012
... (through the parts dept) or they will take the time to fix it. With any sheet metal repair on newly delivered parts we repair, I always call DBC or our rep and let them know the situation and ask how they want us to handle it. Most times, the parts...
Re: Information on VISS - 06/07/2012
... As far as I know, the only way info is on Global is if the info is sent to them. Did they buy the vehicle from your dealership? If not, it's possible the selling dealer may have thrown something in the buyer wasn't aware of. Can you share the VIN?...
Volt battery replacement - 05/21/2012
Just curious how anyone else may handle this... Volt: came in with concern (Would not charge overnight / vehicle completely dead) - we replaced the battery, & then the C.E.L. came on in which the advisor wrote another line for, we then found code #PIE00...
Re: GM Tire Program - 04/12/2012
I just looked at the Global Warranty Search/Create Pre-Repair Authorization section. I went in like I was making a new pre-auth request. When filling out the first section it asks what claim type the repair is, and ZPTI (Service Agent Install) is there....
Complimentary Anniversary LOF Labor Op - 04/17/2012
... the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer brought in an email that...
Re: LTG IN GLOBAL - 04/18/2012
... model. If you do it that way, check VISS to be sure of what engine & transmission are in the vehicle. Feel free to ask questions anytime!...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... • Component Coverage Letter (CCL) - Issued by CAC to extend coverage of a designated vehicle component for a specific time frame. • GM Protection Plan - A service contract covering various vehicle components & systems and issued for various...
Re: Silverado HD PDI form? - 01/04/2012
... system, etc. We always print out the form for the tech's when we write up the PDI before the vehicle ever gets in the shop so I wanted to make sure I'm using the right form. ...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
[quote] GMNL09526: I am starting to think I should at this point "ignore the rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
... one). I am starting to think I should at this point "ignore the rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm)...
Re: 2010 TAHOE - RECALIBRATED HVAC - 10/05/2011
... event, use the follow steps to retrieve the code. Open up TIS on computer used to program the vehicle Select and start "Service Programming System (SPS)" Select "Settings" Select "Warranty Claim Code" tab...
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already...
CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/10/2011
... have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it ??...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it ?? [/quote] Not...
Pre-Delivery Inspections and the detail department - 09/07/2011
... In the past, when GM published times for PDI's, a portion of the time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate, so you can see where I am going with this! I have...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... Enterprise (yep we are officially located in BFE). We will never need to deal with any of those vehicles, so guess that's why I hadn't heard of it. Good info tho! ...
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
... ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle? Usually seals aren't powertrain unless collateral damage. ...
Re: Z2262 - 03/14/2011
... Maintenance Program Quick Reference Laminated Help Card will also be updated to reflect this new pricing.)...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
[quote] cnkraemer: My dealership has a small in-house loaner/rental fleet and as of January we only have one vehicle that's within the 2 model year rule, all others are 2008's and one our advisors was using the 2008's for warranty not realizing that they...
April Fools - 04/01/2011
... parked our vehicles across the street hidden from sight. When the boss showed up, he obviously knew something was up. Being a prankster himself, he assumed we were all outside the office somewhere watching and laughing at him so he quickly locked everyone...
GM SILVERADO ABS LIGHT/CHIME ON - 05/09/2011
(IM SO CONFUSED)>>>> 2005 Silverado came in with a complaint of: while driving & braking "ABS light & Chime came on" & vehicle pulls to right when braking...... obtained code C0035-l/f wheel speed sensor circuit, we checked brakes "all 70%", checked caliper/visually...
Re: Tonneau cover opcode - 06/15/2011
... labour operation is again, R9350. The transaction type for the repair would only be ZPTI if the vehicle was outside of base warranty parameters, otherwise it would be handled as a ZREG transaction. Kristen/jlwarranty...
Re: Tonneau cover opcode - 06/16/2011
... labour operation is again, R9350. The transaction type for the repair would only be ZPTI if the vehicle was outside of base warranty parameters, otherwise it would be handled as a ZREG transaction. Kristen/jlwarranty [/quote] I submitted it with...
Recall 09184 - 11/30/2010
... where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: PDI FLUID ADD ??? - 12/23/2010
... to the fact that the DEF fluid has a short shelf-life you need to top it off again before the vehicle is delivered. GM has made it so that you can do two PDI fluid adds and it doesn't reject as a duplicate. Haven't had any problems with it so far. ...
Hummer Preferred Owner Program - 12/27/2010
... the amount is $20 Everyone remember that the Pontiac Preferred Owner Program ends 12-31-10. The new site also looks good, its gonna take some time getting used to. ...
You Could Win $250 Visa Gift Card - We need your warranty success story! - 12/16/2010
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...
PRE-AUTH # VS REYNOLDS SYSTEM - 12/20/2010
... (1-DIGIT SPACE SHORT) ?? WILL CALL PQC / DBC 12/21/2010: FYI TO ALL ... PER PQC & DBC THE NEWER PRE AUTH# DO NOT FIT WHEN USING THE AUTH SCREEN THRU REYNOLDS SO PER PQC ENTER THE # LEAVING A 0 OFF THE END /// BUT /// PER DBC YOU NEED TO GO BACK IN...
Re: srta trans warranty - 11/17/2010
... GM's flush/flow test procedure). Once the transmission has been removed and lowered from the vehicle, the technician is to perform the flush and flow test on the automatic transmission oil cooler....
Re: GM Radio Upgrade ? - 11/22/2010
... the customer has problems later with the radio that the system will reject any claim thinking the vehicle still has the base radio. [/quote] Would DBC have the answer? or maybe your warranty specialist?...
Return Codes - 01/26/2011
... codes? I got this one today: Error 834 : Repair performed prior to start of Warranty This vehicle was delivered to us in October 2010, PDI paid that month. Right before delivery to the customer, we found a turn signal bulb burned out (2 days prior...
Re: Core Return - 02/28/2011
[quote] MARKC: If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field. [/quote] I attempted...
Re: Requirements - 03/01/2011
... is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty (just starting this week), and would love a list. [/quote] You can also go into Workbench-Service-Reports & Tools-Service Forms. There are...
Towing - 03/02/2011
... contains the following towing statement: "Towing is covered to the nearest GM dealer, if your vehicle cannot be driven because of a warranted defect." Towing charges will be accepted if all of these conditions prevail: • The vehicle cannot be safely...
Re: VIN BREAKDOWN - 02/24/2011
... following path: SI>service manual/bulletins>general information>general information>introduction>vehicle, engine, transmission ID & VIN location, derivative & usage. VIN cards may also be viewed on the following link: http://service.gm.com/dealerw...
PDI times - 07/03/2009
... Suburbans all came up: "The logged in user does not have permission to view publications for this vehicle". Um, ok... Also, anyone notice there isn't any PDI information in SI for Trailblazers or Uplanders? Are they stopping production on these? ...
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
... Not wanting to be late, she arrives for her 1:00 appointment at noon (lunch break). We pull her vehicle into the shop, take all the information and show her to our lounge. After a short wait our little lady becomes cold and tired so unbenounced to us...
Help finding opcode for G8 - 07/21/2009
... damage. I submitted this with opcode J0720 for 1.2 and it rejected for labor op does not apply to vehicle. After looking at it again, I saw Engine Code W doesn't have the CS balancer as a choice. What would the nearest opcode be on this one? It's...
Re: BATTERY PRICING - 07/16/2009
... Claim Type B. Only time it should be a Claim Type B was if found defective after installed on the vehicle. When I first started doing warranty our parts dept. tried pulling the trick on me that it was supposed to be Claim Type B. I think they wanted...
... In the past, when GM published times for PDI's, a portion of the time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate, so you can see where I am going with this! I have...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... Enterprise (yep we are officially located in BFE). We will never need to deal with any of those vehicles, so guess that's why I hadn't heard of it. Good info tho! ...
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
... ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle? Usually seals aren't powertrain unless collateral damage. ...
Re: Z2262 - 03/14/2011
... Maintenance Program Quick Reference Laminated Help Card will also be updated to reflect this new pricing.)...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
[quote] cnkraemer: My dealership has a small in-house loaner/rental fleet and as of January we only have one vehicle that's within the 2 model year rule, all others are 2008's and one our advisors was using the 2008's for warranty not realizing that they...
April Fools - 04/01/2011
... parked our vehicles across the street hidden from sight. When the boss showed up, he obviously knew something was up. Being a prankster himself, he assumed we were all outside the office somewhere watching and laughing at him so he quickly locked everyone...
GM SILVERADO ABS LIGHT/CHIME ON - 05/09/2011
(IM SO CONFUSED)>>>> 2005 Silverado came in with a complaint of: while driving & braking "ABS light & Chime came on" & vehicle pulls to right when braking...... obtained code C0035-l/f wheel speed sensor circuit, we checked brakes "all 70%", checked caliper/visually...
Re: Tonneau cover opcode - 06/15/2011
... labour operation is again, R9350. The transaction type for the repair would only be ZPTI if the vehicle was outside of base warranty parameters, otherwise it would be handled as a ZREG transaction. Kristen/jlwarranty...
Re: Tonneau cover opcode - 06/16/2011
... labour operation is again, R9350. The transaction type for the repair would only be ZPTI if the vehicle was outside of base warranty parameters, otherwise it would be handled as a ZREG transaction. Kristen/jlwarranty [/quote] I submitted it with...
Recall 09184 - 11/30/2010
... where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: PDI FLUID ADD ??? - 12/23/2010
... to the fact that the DEF fluid has a short shelf-life you need to top it off again before the vehicle is delivered. GM has made it so that you can do two PDI fluid adds and it doesn't reject as a duplicate. Haven't had any problems with it so far. ...
Hummer Preferred Owner Program - 12/27/2010
... the amount is $20 Everyone remember that the Pontiac Preferred Owner Program ends 12-31-10. The new site also looks good, its gonna take some time getting used to. ...
You Could Win $250 Visa Gift Card - We need your warranty success story! - 12/16/2010
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...
PRE-AUTH # VS REYNOLDS SYSTEM - 12/20/2010
... (1-DIGIT SPACE SHORT) ?? WILL CALL PQC / DBC 12/21/2010: FYI TO ALL ... PER PQC & DBC THE NEWER PRE AUTH# DO NOT FIT WHEN USING THE AUTH SCREEN THRU REYNOLDS SO PER PQC ENTER THE # LEAVING A 0 OFF THE END /// BUT /// PER DBC YOU NEED TO GO BACK IN...
Re: srta trans warranty - 11/17/2010
... GM's flush/flow test procedure). Once the transmission has been removed and lowered from the vehicle, the technician is to perform the flush and flow test on the automatic transmission oil cooler....
Re: GM Radio Upgrade ? - 11/22/2010
... the customer has problems later with the radio that the system will reject any claim thinking the vehicle still has the base radio. [/quote] Would DBC have the answer? or maybe your warranty specialist?...
Return Codes - 01/26/2011
... codes? I got this one today: Error 834 : Repair performed prior to start of Warranty This vehicle was delivered to us in October 2010, PDI paid that month. Right before delivery to the customer, we found a turn signal bulb burned out (2 days prior...
Re: Core Return - 02/28/2011
[quote] MARKC: If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field. [/quote] I attempted...
Re: Requirements - 03/01/2011
... is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty (just starting this week), and would love a list. [/quote] You can also go into Workbench-Service-Reports & Tools-Service Forms. There are...
Towing - 03/02/2011
... contains the following towing statement: "Towing is covered to the nearest GM dealer, if your vehicle cannot be driven because of a warranted defect." Towing charges will be accepted if all of these conditions prevail: • The vehicle cannot be safely...
Re: VIN BREAKDOWN - 02/24/2011
... following path: SI>service manual/bulletins>general information>general information>introduction>vehicle, engine, transmission ID & VIN location, derivative & usage. VIN cards may also be viewed on the following link: http://service.gm.com/dealerw...
PDI times - 07/03/2009
... Suburbans all came up: "The logged in user does not have permission to view publications for this vehicle". Um, ok... Also, anyone notice there isn't any PDI information in SI for Trailblazers or Uplanders? Are they stopping production on these? ...
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
... Not wanting to be late, she arrives for her 1:00 appointment at noon (lunch break). We pull her vehicle into the shop, take all the information and show her to our lounge. After a short wait our little lady becomes cold and tired so unbenounced to us...
Help finding opcode for G8 - 07/21/2009
... damage. I submitted this with opcode J0720 for 1.2 and it rejected for labor op does not apply to vehicle. After looking at it again, I saw Engine Code W doesn't have the CS balancer as a choice. What would the nearest opcode be on this one? It's...
Re: BATTERY PRICING - 07/16/2009
... Claim Type B. Only time it should be a Claim Type B was if found defective after installed on the vehicle. When I first started doing warranty our parts dept. tried pulling the trick on me that it was supposed to be Claim Type B. I think they wanted...
AFTERMARKET ROTORS - 05/12/2009
... seing ANYTHING like this, and am concerned because the customer only has 8600 miles on their vehicle. Also, I don't think he told the customer about it. I did find in Policies & Procedures that if we use aftermarket we MUST provide a disclosure form...
Re: BRAKES AND ROTORS - 05/08/2009
... noticed this statement: "This bulletin is being revised to inform you that due to improvements in vehicle brake corner and wheel design, assembly plant build processes and dealership required tools like the On-Car Lathe, measuring for Lateral Run Out...
WILL WE SURVIVE???? - 04/27/2009
I WAS JUST CHECKING TO SEE HOW EVERYONE WAS DOING. I SAW TODAY ON THE NEWS ABOUT GM LOSING PONTIAC AND ALL THE DEALERSHIPS AND PLANTS CLOSING DOWN. WE ARE STAYING "STEADY", THE 13 TECHS AT OUR DEALERSHIP ARE ALL GETTING BETWEEN 40-50 HOURS PER WEEK SO...
Updated Brake Warranty Procedures - 03/27/2009
... - (Mar 26, 2009): " This bulletin is being revised to inform you that due to improvements in vehicle brake corner and wheel design, assembly plant build processes and dealership required tools like the On-Car Lathe, measuring for Lateral Run Out (LRO)...
Re: brake align with machining - 04/08/2009
Refer to Bulletin: 00-05-22-002L -For vehicles repaired under warranty, Brake Align® --Run-Out Correction Plates should be submitted in the Net Amount at cost plus 40% --If correcting for LRO, claim the use of correction plates as OLH. The times for...
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... pays labor for 70-80 K mileage. Msg # G_0000024565 with updated bulletin # 07187C attached. New version of bulletin won't pull up in SI quite yet-seems to lag a day behind the message. [/quote] What about repairs that were initiated prior to this...
Re: Cylinder head gasket replacement - 03/12/2009
... was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine...
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Re: RECALL - 02/16/2009
... Caddy should in any way be GM's problem. If the customer isn't willing to put the money into the vehicle to keep it running, why should GM worry about it? Sounds like a typical Caddy owner, not willing to pay for any repairs, It's a Cadillac, I shouldn't...
Help!! - 12/31/2008
... left of my pea-brain or am I just blind? Anyone got any help for me? Thanks for the help Happy New Year!! Becky...
NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 10/14/2008
I HAVE A MORTUARY VEHICLE (LIMO) THAT ON THE GMVIS SHOWS... 36/150000 PROFESSIONAL VPP LIMITED WARRANTY WITH $50 DEDUCT ---- WHAT IS THIS
Memorable Customers - 11/11/2008
... maternity leave, he came in and asked about me. He came up to the hospital and brought me and my new baby the most beautiful basket of flowers. We became friends. He would always have a smile and a friendly way about him. Even if I was having a bad day...
Re: Warranty Compliance - 12/02/2008
... and payroll records. All technician's payroll records must reflect the actual time and date the vehicle was worked on." It does not specifically state separate punches for each job. What region are you in, and where did your AVM get this information?...
09 Silverado w/rear camera - 11/07/2008
... lot to sell, but is isn't a true safety concern to make it a warrant able repair for a dealership vehicle. AARRRGGGG!! Thanks for any help you can give me. Becky...
Re: 09 Silverado w/rear camera - 11/10/2008
Much as I hate to say it-- ummm...I think this is one I'd call DBC New Veh Damage on and see how they'd like you to submit. I think I'd tend to agree with the Serv. Mgr. that it would be a regular warranty claim as it is a "factory defect" not a transportation...
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
Re: GM Claim memo - 12/30/2008
I got mine without trouble but some days I ahve to run a new day batch under dealer communications or you could pull it from Global Connect in the GM Exchange reports mailbox. If it isn't there on Global connect, I don't know what to tell you. Hope ...
Re: AUTHORIZATIONS - 07/31/2008
... party for the needed information. I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective,...
Locating A Clunking Sound - 08/07/2008
... bumps. Three different techs heard it but no one could locate the source of the noise. We kept the vehicle over a week-still no luck. Finally one of the ASEP students took it out for a test drive. He finally pinpointed the noise to the interior rear...
Re: LEFT QUARTER PANEL - 08/28/2008
... the paint op. I fully expect that it will reject on Fridays claim memo and I will have to call New Veh. Damage to get it corrected! I can post on it tomorrow if you'd like. Don't you just love T-claims!! ;-)...
Re: PARTS REPLACEMENT - 09/03/2008
[quote] Cyndi : I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quot...
Re: Taking a Poll - 06/18/2008
[quote] I completely agree with you about the book, it is my warranty "bible"! I like the newsletters, too. [/quote] I'm the same way-I have even used those sticky note tabs that stick out to the side and labeled them so that I can find things quick....
2008 Warranty Administration Survey - 06/20/2008
... to win a $250 gift card to use any way you like. The winner will be announced in an upcoming newsletter and will be featured online in the member spotlight! Get Started...
Rewards for helping in the forum - 07/03/2008
We've added a new feature to the forums to let the community help recognize the members that make these forums useful. Once you post in the warranty forum, members have the opportunity to rate your post as helpful. Each rating has a value of one point....
... seing ANYTHING like this, and am concerned because the customer only has 8600 miles on their vehicle. Also, I don't think he told the customer about it. I did find in Policies & Procedures that if we use aftermarket we MUST provide a disclosure form...
Re: BRAKES AND ROTORS - 05/08/2009
... noticed this statement: "This bulletin is being revised to inform you that due to improvements in vehicle brake corner and wheel design, assembly plant build processes and dealership required tools like the On-Car Lathe, measuring for Lateral Run Out...
WILL WE SURVIVE???? - 04/27/2009
I WAS JUST CHECKING TO SEE HOW EVERYONE WAS DOING. I SAW TODAY ON THE NEWS ABOUT GM LOSING PONTIAC AND ALL THE DEALERSHIPS AND PLANTS CLOSING DOWN. WE ARE STAYING "STEADY", THE 13 TECHS AT OUR DEALERSHIP ARE ALL GETTING BETWEEN 40-50 HOURS PER WEEK SO...
Updated Brake Warranty Procedures - 03/27/2009
... - (Mar 26, 2009): " This bulletin is being revised to inform you that due to improvements in vehicle brake corner and wheel design, assembly plant build processes and dealership required tools like the On-Car Lathe, measuring for Lateral Run Out (LRO)...
Re: brake align with machining - 04/08/2009
Refer to Bulletin: 00-05-22-002L -For vehicles repaired under warranty, Brake Align® --Run-Out Correction Plates should be submitted in the Net Amount at cost plus 40% --If correcting for LRO, claim the use of correction plates as OLH. The times for...
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... pays labor for 70-80 K mileage. Msg # G_0000024565 with updated bulletin # 07187C attached. New version of bulletin won't pull up in SI quite yet-seems to lag a day behind the message. [/quote] What about repairs that were initiated prior to this...
Re: Cylinder head gasket replacement - 03/12/2009
... was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine...
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Re: RECALL - 02/16/2009
... Caddy should in any way be GM's problem. If the customer isn't willing to put the money into the vehicle to keep it running, why should GM worry about it? Sounds like a typical Caddy owner, not willing to pay for any repairs, It's a Cadillac, I shouldn't...
Help!! - 12/31/2008
... left of my pea-brain or am I just blind? Anyone got any help for me? Thanks for the help Happy New Year!! Becky...
NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 10/14/2008
I HAVE A MORTUARY VEHICLE (LIMO) THAT ON THE GMVIS SHOWS... 36/150000 PROFESSIONAL VPP LIMITED WARRANTY WITH $50 DEDUCT ---- WHAT IS THIS
Memorable Customers - 11/11/2008
... maternity leave, he came in and asked about me. He came up to the hospital and brought me and my new baby the most beautiful basket of flowers. We became friends. He would always have a smile and a friendly way about him. Even if I was having a bad day...
Re: Warranty Compliance - 12/02/2008
... and payroll records. All technician's payroll records must reflect the actual time and date the vehicle was worked on." It does not specifically state separate punches for each job. What region are you in, and where did your AVM get this information?...
09 Silverado w/rear camera - 11/07/2008
... lot to sell, but is isn't a true safety concern to make it a warrant able repair for a dealership vehicle. AARRRGGGG!! Thanks for any help you can give me. Becky...
Re: 09 Silverado w/rear camera - 11/10/2008
Much as I hate to say it-- ummm...I think this is one I'd call DBC New Veh Damage on and see how they'd like you to submit. I think I'd tend to agree with the Serv. Mgr. that it would be a regular warranty claim as it is a "factory defect" not a transportation...
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
Re: GM Claim memo - 12/30/2008
I got mine without trouble but some days I ahve to run a new day batch under dealer communications or you could pull it from Global Connect in the GM Exchange reports mailbox. If it isn't there on Global connect, I don't know what to tell you. Hope ...
Re: AUTHORIZATIONS - 07/31/2008
... party for the needed information. I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective,...
Locating A Clunking Sound - 08/07/2008
... bumps. Three different techs heard it but no one could locate the source of the noise. We kept the vehicle over a week-still no luck. Finally one of the ASEP students took it out for a test drive. He finally pinpointed the noise to the interior rear...
Re: LEFT QUARTER PANEL - 08/28/2008
... the paint op. I fully expect that it will reject on Fridays claim memo and I will have to call New Veh. Damage to get it corrected! I can post on it tomorrow if you'd like. Don't you just love T-claims!! ;-)...
Re: PARTS REPLACEMENT - 09/03/2008
[quote] Cyndi : I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quot...
Re: Taking a Poll - 06/18/2008
[quote] I completely agree with you about the book, it is my warranty "bible"! I like the newsletters, too. [/quote] I'm the same way-I have even used those sticky note tabs that stick out to the side and labeled them so that I can find things quick....
2008 Warranty Administration Survey - 06/20/2008
... to win a $250 gift card to use any way you like. The winner will be announced in an upcoming newsletter and will be featured online in the member spotlight! Get Started...
Rewards for helping in the forum - 07/03/2008
We've added a new feature to the forums to let the community help recognize the members that make these forums useful. Once you post in the warranty forum, members have the opportunity to rate your post as helpful. Each rating has a value of one point....
Re: Case Add - 06/25/2008
... labor op, same time/mileage R.O.# etc, and something was left off the line. As for the adding a new line, I think theoretically it should work, but I'm not positive-never hurts to try-all it can do is reject. I'll be interested to know if it works...
Re: Does anyone use ACS? - 06/25/2008
Welcome to the Warranty Forum and to the Warranty Community! I noticed that very few of our members are on the ACS system. It may be beneficial for your dealership to sign up for the ACS Newsletter: http://www.acsaccess.com/index.html
COURTESY TRANSPORTATION - 06/25/2008
HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA - RENTED COBALT 2)...
Bumper Tag - 05/16/2008
... afford the cost of the repair. There was no way she could afford the extra expense of having the vehicle towed from 25 miles away from our locations at the dealership. Not only is it 25 miles, but the road from there to here is pretty hilly and very...
What Would You Do? 05/08 - 05/16/2008
... replaced by a local independent repair facility and requests reimbursement for repairs since the vehicle is still within the factory warranty period. The customer is not a regular customer and has never had any maintenance services performed at the dealership....
Re: Gremlins - 05/20/2008
[quote] GMNL02008: Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live! [/quote] Drat... It does seem to be working on all the computers that I try here in the building... Could you...
Re: BATTERY (CONFUSION) - 05/23/2008
LET ME SEE I IF IM "LESS" CONFUSED NOW.... USE N0110 (FOR CHARGING-TESTING, REPLACEING BATTERY) - THEN USE OLH FOR THE ADDITIONAL TIME HE SPEND CHECKING THE VEHICLE CHARGING SYSTEM -- USE MIDTRONICS CODE AS FC DO I HAVE IT ?????? THIS "IS A PAIN"
Re: Taking a Poll - 06/06/2008
... so most of my training has been 'self help' and experience. 4. Through GM Dealerworld, JLWarranty Newsletters and experience 5. Compared to the dealership before, less than 50 claims per day 6. Being a mind reader, knowing what is intended on many ro's...
BATTERY (CONFUSION) - 05/22/2008
2008 TAHOE -- VIN #1GNFC13C18J181992 (COMPLAINT): IN MORNING VEHICLE WILL NOT CRANK OR START TECH VERIFIED COMPLAINT, TESTED BATTERY (N0100) - REPLACED BATTERY "FOR BAD CELL" (N0110) -- THEN CHECKED CHARGING SYSTEM HOW WOULD YOU SUBMIT THIS ???
Re: BATTERY (CONFUSION) - 05/23/2008
... info is removed and put on the back of the hard copy. Also, assuming this is a customer vehicle not a stock unit- no charging or replacement on stock units, and if under the 250 mile mark you have to call PQC to authorize replacement. Gee-aren't...
Re: Gremlins - 05/20/2008
... recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each other. If I disable the mini d.m. all is well. You were right--Gremlin steak is tasty mmmm... ...
MARK OF EXCELLENCE QUESTION - 05/20/2008
... Policy requires the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement on glove box literature C. until the last of the dealer inventory is sold D....
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
Re: SPECIAL POLICYS - 02/27/2008
... require follow-up or corrective work should be performed at no expense to the customer. The vehicle must still be within both the time and mileage parameters of the Special Coverage or within the 12/12 parts warranty. Claims should be submitted using...
Re: TRANSPORTATION CLAIMS - 03/04/2008
[quote] GMNL12595: I AM NEW AT PROCESSING TRANSPORTATION CLAIMS AND AM NOT SURE HOW TO DO THEM ON THE SYSTEM. CAN SOMEONE PLEASE HELP ME. CYNDI [/quote] THANKS EVERYONE, I FIGURED IT OUT WITH YOUR HELP.
A simple oil change - 03/11/2008
... wanting to talk to the manager. He said he had just pulled into his driveway, stepped out of the vehicle, and noticed a solid black line in the snow leading up to his truck. Oil was draining out all over his driveway. He quickly found a bucket to catch...
04-06-03-013A CLARIFICATION - 03/11/2008
... I USE THE N5865 & ADD J7704 -- OR -- J7704 IN OLH SO CONFUSED BY THIS ONE !!!! MY 1ST "HYBRID" VEHICLE...
Re: Roadside Assistance - 04/25/2008
[quote] Kristen: Some Roadside basics... Covered during the basic warranty only[quote] Isn't coverage extended to terms of powertrain (5yr, 100,000) on vehicles w/ powertrain coverage?
"Out on Time" - Recall submission - 03/28/2008
Here's a dandy....the boys in the shop did a recall #07033, update BCM for battery rundown. The vehicle is out of warranty. The recall specifically states that the task was to be performed within the warranty time/miles. Would you claim this update as...
Re: COMPLAINT & FAIL CODES - 04/08/2008
Hows this for a correction statement? "verified lesk coming from eater pump, replaced pump, all ok." I deal with this kind of "new english" every day. Unfortunately, the customers are seeing this too. Ah well, Brian
Members Forum - 01/18/2008
... input from the many Warranty Administration Program members the forum is a terrific resource for new and experienced warranty administrators across the U.S. We continue to monitor the site in a nurturing type manner; allowing members to freely communicate...
Missed Revenue - Shuttles - 03/14/2022
... the Training Video Library. This video covers Shuttles When your customer chooses to drop their vehicle off at your dealership for a same day repair they may need a ride to work or home. Even if they don't ask, you should always ask if they need a ride preferably...
Customer Participation - 03/20/2020
... portal. An example of the use of customer participation: a transmission fails on a customer's vehicle that is outside of powertrain warranty by time. The service agent offers a policy decision to assist in the repair expense as the customer owns several...
Warranty Briefs: Customer Signatures - 03/18/2021
... Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If a customer is not available to sign the job card the service...
Consumer Part Warranty - 04/02/2020
... or transfer case replaced as a warranty transaction will be covered for the balance of the New Vehicle Warranty but in no event less than 12 months/unlimited miles. A customer that purchases and has installed an engine, automatic transmission, or transfer...
... labor op, same time/mileage R.O.# etc, and something was left off the line. As for the adding a new line, I think theoretically it should work, but I'm not positive-never hurts to try-all it can do is reject. I'll be interested to know if it works...
Re: Does anyone use ACS? - 06/25/2008
Welcome to the Warranty Forum and to the Warranty Community! I noticed that very few of our members are on the ACS system. It may be beneficial for your dealership to sign up for the ACS Newsletter: http://www.acsaccess.com/index.html
COURTESY TRANSPORTATION - 06/25/2008
HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA - RENTED COBALT 2)...
Bumper Tag - 05/16/2008
... afford the cost of the repair. There was no way she could afford the extra expense of having the vehicle towed from 25 miles away from our locations at the dealership. Not only is it 25 miles, but the road from there to here is pretty hilly and very...
What Would You Do? 05/08 - 05/16/2008
... replaced by a local independent repair facility and requests reimbursement for repairs since the vehicle is still within the factory warranty period. The customer is not a regular customer and has never had any maintenance services performed at the dealership....
Re: Gremlins - 05/20/2008
[quote] GMNL02008: Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live! [/quote] Drat... It does seem to be working on all the computers that I try here in the building... Could you...
Re: BATTERY (CONFUSION) - 05/23/2008
LET ME SEE I IF IM "LESS" CONFUSED NOW.... USE N0110 (FOR CHARGING-TESTING, REPLACEING BATTERY) - THEN USE OLH FOR THE ADDITIONAL TIME HE SPEND CHECKING THE VEHICLE CHARGING SYSTEM -- USE MIDTRONICS CODE AS FC DO I HAVE IT ?????? THIS "IS A PAIN"
Re: Taking a Poll - 06/06/2008
... so most of my training has been 'self help' and experience. 4. Through GM Dealerworld, JLWarranty Newsletters and experience 5. Compared to the dealership before, less than 50 claims per day 6. Being a mind reader, knowing what is intended on many ro's...
BATTERY (CONFUSION) - 05/22/2008
2008 TAHOE -- VIN #1GNFC13C18J181992 (COMPLAINT): IN MORNING VEHICLE WILL NOT CRANK OR START TECH VERIFIED COMPLAINT, TESTED BATTERY (N0100) - REPLACED BATTERY "FOR BAD CELL" (N0110) -- THEN CHECKED CHARGING SYSTEM HOW WOULD YOU SUBMIT THIS ???
Re: BATTERY (CONFUSION) - 05/23/2008
... info is removed and put on the back of the hard copy. Also, assuming this is a customer vehicle not a stock unit- no charging or replacement on stock units, and if under the 250 mile mark you have to call PQC to authorize replacement. Gee-aren't...
Re: Gremlins - 05/20/2008
... recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each other. If I disable the mini d.m. all is well. You were right--Gremlin steak is tasty mmmm... ...
MARK OF EXCELLENCE QUESTION - 05/20/2008
... Policy requires the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement on glove box literature C. until the last of the dealer inventory is sold D....
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
Re: SPECIAL POLICYS - 02/27/2008
... require follow-up or corrective work should be performed at no expense to the customer. The vehicle must still be within both the time and mileage parameters of the Special Coverage or within the 12/12 parts warranty. Claims should be submitted using...
Re: TRANSPORTATION CLAIMS - 03/04/2008
[quote] GMNL12595: I AM NEW AT PROCESSING TRANSPORTATION CLAIMS AND AM NOT SURE HOW TO DO THEM ON THE SYSTEM. CAN SOMEONE PLEASE HELP ME. CYNDI [/quote] THANKS EVERYONE, I FIGURED IT OUT WITH YOUR HELP.
A simple oil change - 03/11/2008
... wanting to talk to the manager. He said he had just pulled into his driveway, stepped out of the vehicle, and noticed a solid black line in the snow leading up to his truck. Oil was draining out all over his driveway. He quickly found a bucket to catch...
04-06-03-013A CLARIFICATION - 03/11/2008
... I USE THE N5865 & ADD J7704 -- OR -- J7704 IN OLH SO CONFUSED BY THIS ONE !!!! MY 1ST "HYBRID" VEHICLE...
Re: Roadside Assistance - 04/25/2008
[quote] Kristen: Some Roadside basics... Covered during the basic warranty only[quote] Isn't coverage extended to terms of powertrain (5yr, 100,000) on vehicles w/ powertrain coverage?
"Out on Time" - Recall submission - 03/28/2008
Here's a dandy....the boys in the shop did a recall #07033, update BCM for battery rundown. The vehicle is out of warranty. The recall specifically states that the task was to be performed within the warranty time/miles. Would you claim this update as...
Re: COMPLAINT & FAIL CODES - 04/08/2008
Hows this for a correction statement? "verified lesk coming from eater pump, replaced pump, all ok." I deal with this kind of "new english" every day. Unfortunately, the customers are seeing this too. Ah well, Brian
Members Forum - 01/18/2008
... input from the many Warranty Administration Program members the forum is a terrific resource for new and experienced warranty administrators across the U.S. We continue to monitor the site in a nurturing type manner; allowing members to freely communicate...
Missed Revenue - Shuttles - 03/14/2022
... the Training Video Library. This video covers Shuttles When your customer chooses to drop their vehicle off at your dealership for a same day repair they may need a ride to work or home. Even if they don't ask, you should always ask if they need a ride preferably...
Customer Participation - 03/20/2020
... portal. An example of the use of customer participation: a transmission fails on a customer's vehicle that is outside of powertrain warranty by time. The service agent offers a policy decision to assist in the repair expense as the customer owns several...
Warranty Briefs: Customer Signatures - 03/18/2021
... Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If a customer is not available to sign the job card the service...
Consumer Part Warranty - 04/02/2020
... or transfer case replaced as a warranty transaction will be covered for the balance of the New Vehicle Warranty but in no event less than 12 months/unlimited miles. A customer that purchases and has installed an engine, automatic transmission, or transfer...
Paint Repairs - 10/02/2018
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a service agent supplied genuine GM part including paint repairs that are sublet and enter the part with the paint labor...
Straight Time - 02/24/2023
... showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect this data from...
Most Common Warranty Deviations - 03/08/2023
Here at jlwarranty, everything we produce-whether it's a newsletter, video, document resource, or whatever-has to meet a few criteria. One of the most important things we try to drive home is compliance: sticking to the rules and guidelines set forth...
Service Management Approvals and Authorizations - 09/02/2022
... include OLH, Straight Time exceeding 2 hours, Policy adjustments, customer reimbursements up to $ Vehicle payments up to $1,000 (labor operation 0600005), and Incidental expenses up to $500 (labor operation 0600015). Authorization required prior to first...
The Policy Evaluation Tool - 06/13/2023
... total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is beyond warranty for the defective component. Dealers are empowered to deviate from the PET result amount up to $500 without GM pre-approval. Deviations...
Lifetime Parts Warranty - 06/09/2022
... Part was installed at a GM Service Agent. Subsequent part replacement does not get a brand-new labor warranty. Eligible OE parts include: chassis parts; electric fuel pumps; ignition wire sets; radiators; shock absorbers/struts; and wheel bearings-hub. The...
Sublet Repairs - 01/24/2024
... allowed. Claim in the Administrative Allowance/Net item field. If the dealership transported the vehicle to/from the sublet repair facility, an additional $25 may be claimed, for a reimbursement of up to $45. This administrative allowance may only be...
Electronic Exchange - 12/22/2023
... to the service agent for the technician to replace. Once the exchange is made - old component out; new component in - the old component, referred to as the core, is returned to GM or its designated vendor. The core must be returned within 30 days of...
Am I too mean - 09/19/2007
... of diagnosis and cause to support the time. (What is the really correct way to do it? I am a new WA and concerned that I may be expecting too much-but I've been looking at the money I pay them with the mindset of 'is there enough information to prevent...
Forum - 09/19/2007
J&L Warranty Pros offers a GM Warranty Management Workshop that is very helpful to new warranty administrators, those that have been in the field for several years, as well as service consultants, service managers, technicians and parts personnel. The...
Forum - 09/19/2007
... Administrative Allowance applies and an additional 0.1-0.3 of an hour can be claimed only if the vehicle is delivered to and from the repair location by the dealer. (Sublet Administrative allowance can only be submitted in conjunction with a sublet repair...
Brake Pad Replacement - 09/19/2007
... as part of a "brake job" that includes replacing brake pads as a maintenance service. If the vehicle is still under warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor to turn the rotors? I personally...
Forum - 09/19/2007
... Assistance Center to resolve a concern. The March 2007 edition of the Profit & Protection newsletter will contain an article dedicated to the Enhanced Goodwill Process....
GM Windshields - 09/19/2007
... the warranty. What warranty does it void? The warranty on the windshield, or the warranty on the vehicle?? Help Please. Thanks!...
Gray Market - 09/19/2007
I am a newbie to doing warranty so I hope this is not a stupid question. I have resently had 2 Canadian customer I had to call BDC because the first claim got rejected. They told me that I had to H-route the claim esp. if they were travelers. Why????...
Warr Adm - 09/19/2007
... paragraphs 1 and 4 it sounds like the dealer will be legally responsible if something happens to a vehicle because a recall had not been done when it was at the dealership...in this day of excessive litigation who wants to take the chance! GMVIS is a...
MOPAR Claim - 09/25/2007
... OUT FACTORY HAD CROSSED THE WIRES IN THE CONNECTOR, INSTEAD OF PULLNG OUT HARNESS AND ORDERING NEW ONE MY TECH REPAIRED THE HARNESS. ALSO HOW DO YOU PROCESS A MOPAR CLAIM ON AN EXCHANGE PART? LIKE RADIOS AND CLUSTERS? THANKS...
TPM - 11/14/2007
Need more info to make a decision on your situation, but there is a E0716 for relearning the sensors to the vehicle. One thing i have learned really quickly: TPM's = HEADACHES! We've seem a lot of TPM problems with the weather changing here recently....
drunk Corvette owner - 11/19/2007
... to be replaced. Being Sunday and no horn in stock, I suggested that we take the horn out of my new truck and install it for the customer. He could then check in and get his problem taken care of, and we'd order a horn and do an exchange next day. The...
Reprogramming Rejects - 11/12/2007
... claim code requirements. Effective November 1, 2007, any claim for module reprogramming with new or updated software and/or calibration files using the TIS Service Programming System (SPS) application must have the warranty claim code submitted as the...
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
... they even have it in hand? We order the parts under the RO number that got closed then when a new RO is wrote for the part to get installed we reference back to the closed RO. I guess that goes to show each place has their own policy....
Policy Decisions with Electronic Exchange Components - 01/24/2013
... centers is published in the Policies and Procedures manual in Article 1.5.9.If the repair is for a vehicle that is out of warranty but a policy decision has been made, the service agent must inform the center of this decision at the time the component...
Maintenance Offers - 10/08/2012
... $50 off of a customer pay manufacturer approved service. Select 1988 to current model year, bought new still retained (BNSR) Silverado, Avalanche and Sierra owners as well as Fleet and Commercial (FCO) Express, Savana and Uplander owners are eligible...
Year End Is In Sight - 10/08/2012
For those warranty administrators that are up to date with new claims, rejects, and a balanced schedule; no worries. The next couple of months may be stressful for those that are behind with claims or haven't looked at the receivable schedule in months;...
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a service agent supplied genuine GM part including paint repairs that are sublet and enter the part with the paint labor...
Straight Time - 02/24/2023
... showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect this data from...
Most Common Warranty Deviations - 03/08/2023
Here at jlwarranty, everything we produce-whether it's a newsletter, video, document resource, or whatever-has to meet a few criteria. One of the most important things we try to drive home is compliance: sticking to the rules and guidelines set forth...
Service Management Approvals and Authorizations - 09/02/2022
... include OLH, Straight Time exceeding 2 hours, Policy adjustments, customer reimbursements up to $ Vehicle payments up to $1,000 (labor operation 0600005), and Incidental expenses up to $500 (labor operation 0600015). Authorization required prior to first...
The Policy Evaluation Tool - 06/13/2023
... total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is beyond warranty for the defective component. Dealers are empowered to deviate from the PET result amount up to $500 without GM pre-approval. Deviations...
Lifetime Parts Warranty - 06/09/2022
... Part was installed at a GM Service Agent. Subsequent part replacement does not get a brand-new labor warranty. Eligible OE parts include: chassis parts; electric fuel pumps; ignition wire sets; radiators; shock absorbers/struts; and wheel bearings-hub. The...
Sublet Repairs - 01/24/2024
... allowed. Claim in the Administrative Allowance/Net item field. If the dealership transported the vehicle to/from the sublet repair facility, an additional $25 may be claimed, for a reimbursement of up to $45. This administrative allowance may only be...
Electronic Exchange - 12/22/2023
... to the service agent for the technician to replace. Once the exchange is made - old component out; new component in - the old component, referred to as the core, is returned to GM or its designated vendor. The core must be returned within 30 days of...
Am I too mean - 09/19/2007
... of diagnosis and cause to support the time. (What is the really correct way to do it? I am a new WA and concerned that I may be expecting too much-but I've been looking at the money I pay them with the mindset of 'is there enough information to prevent...
Forum - 09/19/2007
J&L Warranty Pros offers a GM Warranty Management Workshop that is very helpful to new warranty administrators, those that have been in the field for several years, as well as service consultants, service managers, technicians and parts personnel. The...
Forum - 09/19/2007
... Administrative Allowance applies and an additional 0.1-0.3 of an hour can be claimed only if the vehicle is delivered to and from the repair location by the dealer. (Sublet Administrative allowance can only be submitted in conjunction with a sublet repair...
Brake Pad Replacement - 09/19/2007
... as part of a "brake job" that includes replacing brake pads as a maintenance service. If the vehicle is still under warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor to turn the rotors? I personally...
Forum - 09/19/2007
... Assistance Center to resolve a concern. The March 2007 edition of the Profit & Protection newsletter will contain an article dedicated to the Enhanced Goodwill Process....
GM Windshields - 09/19/2007
... the warranty. What warranty does it void? The warranty on the windshield, or the warranty on the vehicle?? Help Please. Thanks!...
Gray Market - 09/19/2007
I am a newbie to doing warranty so I hope this is not a stupid question. I have resently had 2 Canadian customer I had to call BDC because the first claim got rejected. They told me that I had to H-route the claim esp. if they were travelers. Why????...
Warr Adm - 09/19/2007
... paragraphs 1 and 4 it sounds like the dealer will be legally responsible if something happens to a vehicle because a recall had not been done when it was at the dealership...in this day of excessive litigation who wants to take the chance! GMVIS is a...
MOPAR Claim - 09/25/2007
... OUT FACTORY HAD CROSSED THE WIRES IN THE CONNECTOR, INSTEAD OF PULLNG OUT HARNESS AND ORDERING NEW ONE MY TECH REPAIRED THE HARNESS. ALSO HOW DO YOU PROCESS A MOPAR CLAIM ON AN EXCHANGE PART? LIKE RADIOS AND CLUSTERS? THANKS...
TPM - 11/14/2007
Need more info to make a decision on your situation, but there is a E0716 for relearning the sensors to the vehicle. One thing i have learned really quickly: TPM's = HEADACHES! We've seem a lot of TPM problems with the weather changing here recently....
drunk Corvette owner - 11/19/2007
... to be replaced. Being Sunday and no horn in stock, I suggested that we take the horn out of my new truck and install it for the customer. He could then check in and get his problem taken care of, and we'd order a horn and do an exchange next day. The...
Reprogramming Rejects - 11/12/2007
... claim code requirements. Effective November 1, 2007, any claim for module reprogramming with new or updated software and/or calibration files using the TIS Service Programming System (SPS) application must have the warranty claim code submitted as the...
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
... they even have it in hand? We order the parts under the RO number that got closed then when a new RO is wrote for the part to get installed we reference back to the closed RO. I guess that goes to show each place has their own policy....
Policy Decisions with Electronic Exchange Components - 01/24/2013
... centers is published in the Policies and Procedures manual in Article 1.5.9.If the repair is for a vehicle that is out of warranty but a policy decision has been made, the service agent must inform the center of this decision at the time the component...
Maintenance Offers - 10/08/2012
... $50 off of a customer pay manufacturer approved service. Select 1988 to current model year, bought new still retained (BNSR) Silverado, Avalanche and Sierra owners as well as Fleet and Commercial (FCO) Express, Savana and Uplander owners are eligible...
Year End Is In Sight - 10/08/2012
For those warranty administrators that are up to date with new claims, rejects, and a balanced schedule; no worries. The next couple of months may be stressful for those that are behind with claims or haven't looked at the receivable schedule in months;...
Transmission Replacements - 10/08/2012
An article in the August edition of the Warranty News highlighted the updated transmission replacement policy and contacting the PQC. The majority of dealers are no longer required to contact the PQC for transmission replacements. Dealers that are still...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... management wants to assist the customer because of their loyalty or their patience with previous vehicle concerns, Customer Enthusiasm is an option they are empowered with to ensure the customer will continue to do business with both their dealership...
Adding an Attachment to a Transaction - 07/02/2012
... be with the job card before submitting the transaction in GWM. Whether attaching a document to a new transaction, to a rejected transaction, or to an adjusted transaction click on the Add Attachment button located at the bottom of the Job Card Transaction...
Repeat Repair Quick Tips - 07/02/2012
... was there a process in place to proceed with the review effectively and efficiently? To begin, all vehicle history files for the requested VIN's should be compiled. If the dealership maintains a repeat repair log, look for any of the job cards from the...
Reject of the Month - 07/30/2013
... PDI dealer installed accessories, it was found that the service advisors were writing up a new job card for each PDI Dealer Installed Accessory (for a single VIN). For example, a 2014 Silverado had two job cards for the two dealer installed accessories,...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... net items. A copy of the exchange invoice must also be attached to the job card when filed in the vehicle history file to support the transaction. ...
Special Parts Return - 07/03/2013
... including calls made to TAC, Field Engineer or Field staff involvement at a dealership, the New Product Launch Center, or after a warranty claim review. Prior to May 20th, 2013, requests were made via fax, email, or by a Field Engineer at the dealership....
Spark Assessment Program - 09/04/2013
... conditioning cooling Adequate heatingUnusual drive motor noise and/or underbody noisesVerify vehicle operation in "Sport" mode with the shift lever in position "L"Check for interior squeaks and rattlesCheck for wind noiseThere is also a list of...
Aftersales Empowerment Portal - 09/04/2013
... supporting the request. A copy of the pre-approval document must also be maintained with the vehicle service file.To print the Approved pre-approval document from the Aftersales Empowerment Portal:Go to the Search Empowerment application in the empowerment...
Reject of the month: Net Item Expense - 04/12/2013
... for the replacement of a fuel pump module on a 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the tech replaced the module, drained and refilled the...
The Team - 04/12/2013
... customer satisfaction and loyalty by delivering service that makes owning and maintaining a GM vehicle convenient and pleasurable. (GM ROS) Such a task can't be accomplished without the support of each and every person within the dealership team. Teamwork,...
Attaching A Document To A Pending Transaction - 03/11/2013
... thing you want to do is hold up the payment, but it seems as though there is no other choice.Good News! There is a way to attach a document to a pending transaction!Here's how you do it: Select "Search Transactions" from the GWM "Analyze Warranty"...
A Second Radio Replacement - 01/19/2012
... steps that must be taken if a technician determines that a radio requires replacement in a vehicle that has already had a radio replaced within six months. If this situation arises in your dealership, technicians must contact Technical Assistance...
Excessive Parts Usage - 11/17/2011
... tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the repair often requires additional parts...
Reject of the Month - 02/07/2012
... detailed condition, cause, and repair instructions for technicians to follow when faced with a vehicle concern. Some bulletins will list a unique labour operation, at the end of the bulletin, to use when the repair instructions were followed. This labour...
Sublet Basics - 06/08/2011
... quality standards.The sublet invoice should include the name of the repair facility, VIN of the vehicle being repaired and detail of the repair performed. The sublet total should not exceed what the dealership could claim had they performed the repair...
Recall 10426 Update - 06/30/2011
... GM sent each dealer a specific number of axle pin kits to perform the recall on the involved vehicles at no charge. Once this stock of kits was depleted it was necessary for dealers to order additional kits as needed to service customers seeking completion...
Top Reject of the Month - 10/14/2011
... the GWM system was still set up to allow 180-day edits until everyone had transitioned to the new GWM system. You may remember that back in 2009, Global was still in its infancy for many of us. Once all US dealers were on the system, the edit changed...
Warranty Performance Analysis - 08/10/2010
... perform those functions properly. A salesperson who leaves warranty questions unanswered during a new car delivery has done his customer a disservice. The technician who does not validate the claim with full and proper information has not completed his...
Warranty Analysis: Report Generator - 08/10/2010
... of concern, such as product issues or lack of training. VIN repair count - provides a list of Vehicle Identification Numbers with the number of unique transactions corresponding to that VIN and the number of claims for the service agent. The report...
Warranty Awareness - 03/10/2011
... card.Pull ideas from multiple sources (employees, warranty forum, fellow administrators) to find new and improved ways to handle warranty repairs.Discuss and develop your own internal process to reduce and prevent transaction rejections due to errors...
From the Desk of a Service Manager - 02/04/2010
... contacting these customers to visit the dealership for completion of the open recall on their vehicle. You never know, they may have other service needs addressed while they are there! ...
Global Warranty 101 - 05/12/2010
... experiencing some anxiety/distress with handling transactions that reject. Many of the rejects are new with the GWM system and unfamiliar to even the most seasoned warranty administrator.The GWM system will provide an edit notification if the reject...
Global Warranty Management Tips - 05/12/2010
... goodwill and related repair on the same transaction). Check the "VIN Not Found" box for non-GM vehicles or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin repair...
GM Routed Transactions - 06/07/2010
... enough to give the GM representative enough information to pay the transaction. While training a new warranty administrator at a dealership recently, a number of transactions were reviewed by the service manager and in a stack for the warranty administrator...
An article in the August edition of the Warranty News highlighted the updated transmission replacement policy and contacting the PQC. The majority of dealers are no longer required to contact the PQC for transmission replacements. Dealers that are still...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... management wants to assist the customer because of their loyalty or their patience with previous vehicle concerns, Customer Enthusiasm is an option they are empowered with to ensure the customer will continue to do business with both their dealership...
Adding an Attachment to a Transaction - 07/02/2012
... be with the job card before submitting the transaction in GWM. Whether attaching a document to a new transaction, to a rejected transaction, or to an adjusted transaction click on the Add Attachment button located at the bottom of the Job Card Transaction...
Repeat Repair Quick Tips - 07/02/2012
... was there a process in place to proceed with the review effectively and efficiently? To begin, all vehicle history files for the requested VIN's should be compiled. If the dealership maintains a repeat repair log, look for any of the job cards from the...
Reject of the Month - 07/30/2013
... PDI dealer installed accessories, it was found that the service advisors were writing up a new job card for each PDI Dealer Installed Accessory (for a single VIN). For example, a 2014 Silverado had two job cards for the two dealer installed accessories,...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... net items. A copy of the exchange invoice must also be attached to the job card when filed in the vehicle history file to support the transaction. ...
Special Parts Return - 07/03/2013
... including calls made to TAC, Field Engineer or Field staff involvement at a dealership, the New Product Launch Center, or after a warranty claim review. Prior to May 20th, 2013, requests were made via fax, email, or by a Field Engineer at the dealership....
Spark Assessment Program - 09/04/2013
... conditioning cooling Adequate heatingUnusual drive motor noise and/or underbody noisesVerify vehicle operation in "Sport" mode with the shift lever in position "L"Check for interior squeaks and rattlesCheck for wind noiseThere is also a list of...
Aftersales Empowerment Portal - 09/04/2013
... supporting the request. A copy of the pre-approval document must also be maintained with the vehicle service file.To print the Approved pre-approval document from the Aftersales Empowerment Portal:Go to the Search Empowerment application in the empowerment...
Reject of the month: Net Item Expense - 04/12/2013
... for the replacement of a fuel pump module on a 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the tech replaced the module, drained and refilled the...
The Team - 04/12/2013
... customer satisfaction and loyalty by delivering service that makes owning and maintaining a GM vehicle convenient and pleasurable. (GM ROS) Such a task can't be accomplished without the support of each and every person within the dealership team. Teamwork,...
Attaching A Document To A Pending Transaction - 03/11/2013
... thing you want to do is hold up the payment, but it seems as though there is no other choice.Good News! There is a way to attach a document to a pending transaction!Here's how you do it: Select "Search Transactions" from the GWM "Analyze Warranty"...
A Second Radio Replacement - 01/19/2012
... steps that must be taken if a technician determines that a radio requires replacement in a vehicle that has already had a radio replaced within six months. If this situation arises in your dealership, technicians must contact Technical Assistance...
Excessive Parts Usage - 11/17/2011
... tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the repair often requires additional parts...
Reject of the Month - 02/07/2012
... detailed condition, cause, and repair instructions for technicians to follow when faced with a vehicle concern. Some bulletins will list a unique labour operation, at the end of the bulletin, to use when the repair instructions were followed. This labour...
Sublet Basics - 06/08/2011
... quality standards.The sublet invoice should include the name of the repair facility, VIN of the vehicle being repaired and detail of the repair performed. The sublet total should not exceed what the dealership could claim had they performed the repair...
Recall 10426 Update - 06/30/2011
... GM sent each dealer a specific number of axle pin kits to perform the recall on the involved vehicles at no charge. Once this stock of kits was depleted it was necessary for dealers to order additional kits as needed to service customers seeking completion...
Top Reject of the Month - 10/14/2011
... the GWM system was still set up to allow 180-day edits until everyone had transitioned to the new GWM system. You may remember that back in 2009, Global was still in its infancy for many of us. Once all US dealers were on the system, the edit changed...
Warranty Performance Analysis - 08/10/2010
... perform those functions properly. A salesperson who leaves warranty questions unanswered during a new car delivery has done his customer a disservice. The technician who does not validate the claim with full and proper information has not completed his...
Warranty Analysis: Report Generator - 08/10/2010
... of concern, such as product issues or lack of training. VIN repair count - provides a list of Vehicle Identification Numbers with the number of unique transactions corresponding to that VIN and the number of claims for the service agent. The report...
Warranty Awareness - 03/10/2011
... card.Pull ideas from multiple sources (employees, warranty forum, fellow administrators) to find new and improved ways to handle warranty repairs.Discuss and develop your own internal process to reduce and prevent transaction rejections due to errors...
From the Desk of a Service Manager - 02/04/2010
... contacting these customers to visit the dealership for completion of the open recall on their vehicle. You never know, they may have other service needs addressed while they are there! ...
Global Warranty 101 - 05/12/2010
... experiencing some anxiety/distress with handling transactions that reject. Many of the rejects are new with the GWM system and unfamiliar to even the most seasoned warranty administrator.The GWM system will provide an edit notification if the reject...
Global Warranty Management Tips - 05/12/2010
... goodwill and related repair on the same transaction). Check the "VIN Not Found" box for non-GM vehicles or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin repair...
GM Routed Transactions - 06/07/2010
... enough to give the GM representative enough information to pay the transaction. While training a new warranty administrator at a dealership recently, a number of transactions were reviewed by the service manager and in a stack for the warranty administrator...
Missed Revenue - Executive Decision - 03/11/2010
... the before and after odometer reading with the road test, performing any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must be followed in the performance of a warranty...
Warranty Performance Analysis - 03/11/2010
... Who completes the documentation and then explains the warranty and repair/service process to the new car owner? Assign a service advisor to the owner to join with the salesperson in completing and explaining the warranty and service department appointment...
Parts and Causal Parts - 02/04/2010
A new feature of Global Warranty Management is the display of all the part numbers used in a repair. Previously, when there was more than one part charged out for the repair, the part number of the part that was determined to have caused the failure was...
WINS To GWM Clean-up - 05/12/2010
... and core allowances on previously paid WINS claims must be fully debited and entered as a new transaction.Did You Know? jlwarranty can clean up any outstanding, unpaid transactions for you in GWM. While a 0.3 hour WPC administrative allowance may not...
Components and Systems - 04/13/2010
... reported the component failure. It is the dealers responsibility to accurately report the vehicle failure to GM, whether it is a $2.00 or $12,000 repair. ...
Customer Concern Verification Sheets - 04/13/2010
... of the customer's concern, the technician has better technical information to fix the customer's vehicle right the first time, a goal every dealership wants to achieve.It seems, however, that very few service advisors actually use these forms. Reasons...
Warranty Performance Analysis - 07/02/2010
... the customer's wishes and verify that the complaint is a problem, not just normal operation of the vehicle, allowing the technician to spend his time working on real problems and not have to spend his time inventory looking for "ghosts". An efficient...
Who should manage your warranty dollar investment? - 09/16/2010
... and solutions? Solutions may be found in this 3-year series of articles (the past two years of newsletter articles may be found online in the Member's Area of jwarranty.com).2.) Look carefully at the person responsible for oversight of this investment....
The ABC's of Human Interaction - 11/18/2010
... their jobs, but they would suffer a reduction in pay, and the service manager would be given a new bonus plan that did not allow electronic cheating. He thanked me profusely for my work and asked the manufacturer if I could audit some other dealerships...
Effective Use of Self-Authorization Codes - 08/09/2012
... applied, at times, when they are not needed. Code A is commonly applied when it is known that a vehicle is out of the bumper-to-bumper warranty, but the needed repair is covered by the powertrain or emission warranty. Code P may be applied because the...
Certified Technology Expert - 05/02/2012
... about the system and how to properly demonstrate and deliver it to every customer Demonstrate new technologies to customers Function as the go-to person for customer assistance with system operation after the sale Diagnose customer concerns to determine...
Empowerment - 08/05/2022
... decisions on behalf of the customer to ensure that they are satisfied remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents to consistently make effective use of policy resources. The...
Warranty Briefs: Empowerment Level - 08/05/2022
... to make on-the-spot decisions with the hope of retaining current customers or to gain new customers. An important aspect of empowerment is to resolve the customer's concerns at the dealership level. Have you or someone else in the service department...
Perforation Corrosion Repairs - 08/25/2020
... repaired, goes in base time. Finally, many customers may incorrectly assume that any rust on their vehicle should be covered under the longer rust-through warranty. It may help to print out the page in the Policies and Procedures Manual explaining the...
Repeat Repair Authorization - 10/02/2018
... are submitted with only one failed labor operation and OLH for the extra labor needed to fix the vehicle. Repeat repair authorization requirements include the service manager's signature/initials, date, time, and an explanation supporting the authorization. Authorization...
Warranty Briefs: GWM User Manual - 05/25/2022
... "Service and Parts" and you'll find the icon to launch the GWM User Manual. For those of you new to GWM you may be wondering what a transaction type is or how to create or search for a pre-repair authorization. The user manual can provide answers for...
Fluid Leak Analyze - 06/14/2018
Fluid leaks are not uncommon in a vehicle. Engine oil is probably the most prevalent leak because there are so many seals and gaskets in engines that come in contact with this oil. Transmission fluid and coolant are other fluids that may leak and testing...
General Comments - 10/10/2017
... Pre-Repair Authorization require the entry of an explanation in the comments field. For example: a vehicle has a service engine soon light on. The technician diagnoses the failure as the 3-way catalytic converter. When replacing the converter, the technician...
YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
This was printed in a J&L newsletter many many years ago and its been hanging on my bulletin since. You might be a warranty administator if... 1. You're thinking about trading in your "J" car for "W" car. 2. When you go to the grocery store, you...
Gremlins - 05/15/2008
... sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The good news is that if you didn't get a good score on this month's quizzes, you can take them again! Sorry for any inconvenience, and if you see any other gremlins,...
Re: Taking a Poll - 06/16/2008
... checks and sell cars 13. Ever attended a J&L Warranty Training class? yes, a couple and they are a new warranty clerks best friend....
Re: Taking a Poll - 08/25/2008
... gotten something each time, I was at the 2nd one last week and I thought we would talk about the new Warranty, but no...
Re: Tire Claim - 07/14/2008
... by both the tire type installed and the driving habits of the owner. OEM tires installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different...
Re: Another goodwill question... - 07/09/2008
... service contract or any additional coverage that the dealer may offer. Submitting claims for vehicles that are beyond warranty and the repair is covered by a service contract, may result in a debit and a reduction in dealer empowerment privileges. A...
Forum Re-Organization - 07/22/2008
... category: - Claims Processing - Policy & Procedure - Warranty and the Technician - Regional A new Common category has been created to include: - Forum Announcements - It Really Happened - Wide Open - Suggestion Box If you cannot find a familiar post,...
... the before and after odometer reading with the road test, performing any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must be followed in the performance of a warranty...
Warranty Performance Analysis - 03/11/2010
... Who completes the documentation and then explains the warranty and repair/service process to the new car owner? Assign a service advisor to the owner to join with the salesperson in completing and explaining the warranty and service department appointment...
Parts and Causal Parts - 02/04/2010
A new feature of Global Warranty Management is the display of all the part numbers used in a repair. Previously, when there was more than one part charged out for the repair, the part number of the part that was determined to have caused the failure was...
WINS To GWM Clean-up - 05/12/2010
... and core allowances on previously paid WINS claims must be fully debited and entered as a new transaction.Did You Know? jlwarranty can clean up any outstanding, unpaid transactions for you in GWM. While a 0.3 hour WPC administrative allowance may not...
Components and Systems - 04/13/2010
... reported the component failure. It is the dealers responsibility to accurately report the vehicle failure to GM, whether it is a $2.00 or $12,000 repair. ...
Customer Concern Verification Sheets - 04/13/2010
... of the customer's concern, the technician has better technical information to fix the customer's vehicle right the first time, a goal every dealership wants to achieve.It seems, however, that very few service advisors actually use these forms. Reasons...
Warranty Performance Analysis - 07/02/2010
... the customer's wishes and verify that the complaint is a problem, not just normal operation of the vehicle, allowing the technician to spend his time working on real problems and not have to spend his time inventory looking for "ghosts". An efficient...
Who should manage your warranty dollar investment? - 09/16/2010
... and solutions? Solutions may be found in this 3-year series of articles (the past two years of newsletter articles may be found online in the Member's Area of jwarranty.com).2.) Look carefully at the person responsible for oversight of this investment....
The ABC's of Human Interaction - 11/18/2010
... their jobs, but they would suffer a reduction in pay, and the service manager would be given a new bonus plan that did not allow electronic cheating. He thanked me profusely for my work and asked the manufacturer if I could audit some other dealerships...
Effective Use of Self-Authorization Codes - 08/09/2012
... applied, at times, when they are not needed. Code A is commonly applied when it is known that a vehicle is out of the bumper-to-bumper warranty, but the needed repair is covered by the powertrain or emission warranty. Code P may be applied because the...
Certified Technology Expert - 05/02/2012
... about the system and how to properly demonstrate and deliver it to every customer Demonstrate new technologies to customers Function as the go-to person for customer assistance with system operation after the sale Diagnose customer concerns to determine...
Empowerment - 08/05/2022
... decisions on behalf of the customer to ensure that they are satisfied remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents to consistently make effective use of policy resources. The...
Warranty Briefs: Empowerment Level - 08/05/2022
... to make on-the-spot decisions with the hope of retaining current customers or to gain new customers. An important aspect of empowerment is to resolve the customer's concerns at the dealership level. Have you or someone else in the service department...
Perforation Corrosion Repairs - 08/25/2020
... repaired, goes in base time. Finally, many customers may incorrectly assume that any rust on their vehicle should be covered under the longer rust-through warranty. It may help to print out the page in the Policies and Procedures Manual explaining the...
Repeat Repair Authorization - 10/02/2018
... are submitted with only one failed labor operation and OLH for the extra labor needed to fix the vehicle. Repeat repair authorization requirements include the service manager's signature/initials, date, time, and an explanation supporting the authorization. Authorization...
Warranty Briefs: GWM User Manual - 05/25/2022
... "Service and Parts" and you'll find the icon to launch the GWM User Manual. For those of you new to GWM you may be wondering what a transaction type is or how to create or search for a pre-repair authorization. The user manual can provide answers for...
Fluid Leak Analyze - 06/14/2018
Fluid leaks are not uncommon in a vehicle. Engine oil is probably the most prevalent leak because there are so many seals and gaskets in engines that come in contact with this oil. Transmission fluid and coolant are other fluids that may leak and testing...
General Comments - 10/10/2017
... Pre-Repair Authorization require the entry of an explanation in the comments field. For example: a vehicle has a service engine soon light on. The technician diagnoses the failure as the 3-way catalytic converter. When replacing the converter, the technician...
YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
This was printed in a J&L newsletter many many years ago and its been hanging on my bulletin since. You might be a warranty administator if... 1. You're thinking about trading in your "J" car for "W" car. 2. When you go to the grocery store, you...
Gremlins - 05/15/2008
... sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The good news is that if you didn't get a good score on this month's quizzes, you can take them again! Sorry for any inconvenience, and if you see any other gremlins,...
Re: Taking a Poll - 06/16/2008
... checks and sell cars 13. Ever attended a J&L Warranty Training class? yes, a couple and they are a new warranty clerks best friend....
Re: Taking a Poll - 08/25/2008
... gotten something each time, I was at the 2nd one last week and I thought we would talk about the new Warranty, but no...
Re: Tire Claim - 07/14/2008
... by both the tire type installed and the driving habits of the owner. OEM tires installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different...
Re: Another goodwill question... - 07/09/2008
... service contract or any additional coverage that the dealer may offer. Submitting claims for vehicles that are beyond warranty and the repair is covered by a service contract, may result in a debit and a reduction in dealer empowerment privileges. A...
Forum Re-Organization - 07/22/2008
... category: - Claims Processing - Policy & Procedure - Warranty and the Technician - Regional A new Common category has been created to include: - Forum Announcements - It Really Happened - Wide Open - Suggestion Box If you cannot find a familiar post,...
Re: Warranty Admin. job description - 12/12/2008
... background helps the service administrator understand technical information and today's complex vehicle systems. For example, while finding and pricing labor operations correctly, he or she must match parts with labor, check the time spent on repairs,...
Re: Non-Gm Windshields - 12/24/2008
... to the customer in writing any modifications made or parts and or accessories installed on the vehicle that are not marketed by or authorized by GM. Refer to Article 3.3.1 for information and disclosure form for non-GM Products. Good luck & Merry...
Re: Help!! - 12/31/2008
... to relearn the sensor location and ID if it is returned to the same wheel location on the vehicle. The battery life of the sensor is approximately 10 years or 150,000 miles (240,000 km) GM Corporate Bulletin Number 07-03-16-004A and 08-03-16-003 contain...
Re: J6354 - 03/25/2009
...
Re: Return Codes - 01/26/2011
... performed prior to start of Warranty. * The transaction submitted is prior to the start of the vehicle warranty. * This reject is generated when a repair is performed prior the retail delivery date, but the transaction was submitted after the retail...
2011 Member Survey - Chance To Win $250 - 06/23/2011
... like. Anonymous results will be provided immediately. The winner will be announced in an upcoming newsletter. EXPIRES: AUGUST 05, 2011 Click here to take survey...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... when repairs are completed at a sublet location and the dealer provided for the movement of the vehicle to and from that location. Even if you use a sublet to replace with windshield you do use C0034, don't forget the .2-.3 admin allowance with it....
Re: Service Call - 11/21/2011
You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE ...
Re: Service Call - 11/21/2011
... roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE Z8015 All dollar...
Re: Service Call - 11/21/2011
... roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside Assistance Program General Motors...
Re: Volt battery replacement - 05/22/2012
... how anyone else may handle this... Volt: came in with concern (Would not charge overnight / vehicle completely dead) - we replaced the battery, & then the C.E.L. came on in which the advisor wrote another line for, we then found code #PIE00 & #PIF17 high...
CUST BROKE DOWN "OUT OF TOWN" - 01/17/2012
I have a customer (from bay area) that broke down while down south "Transmission would not shift"... The vehicle was in shop from dec 23rd to dec 30th & K7251/Input housing & turbine shaft assy was performed -- the cust was never offered alternate transportation...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
... right one. If you have any questions, call me at 419-596-2532. I remember what it's like being NEW. Good luck! Jean...
add condition not listed in SI as an add time - 03/26/2012
... time. Since I've been around for awhile, I know what the time is (.10-2.2), but how would someone new know? Would they have to call DBC to find that out? It doesn't make sense why it's not there anymore. ...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... email by a Warranty Community Member: "We are not a Saturn dealer but we service several Saturn vehicles because the nearest Saturn dealership is 42 miles away. I have a problem getting most of the Saturn repairs under warranty paid, since we went Global....
Re: DURASTOP and GWM - 04/06/2010
... miles, whichever first occurs, and continuing for as long as the original purchaser owns the vehicle on which the Dura Stop product was installed, the one time replacement will be free of charge for the disc brake pads and/or drum brake shoes. The labour...
Re: Taking a Poll - 04/12/2010
... find the best information to help you do your job? The P&P manuals, J&L and keeping up with the new info from the manufacturers 5. How many claims (on average) do you code & submit daily? We're slow now so 10ish for Chevy and maybe 10 for our Volvo store. 6....
Re: Global Warranty - 11/19/2009
... approved by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume...
Re: Global Warranty - 10/30/2009
... approved by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume...
What Would You Do - 03/15 - 02/23/2015
... for review of the reimbursement. Since there were several occasions that the customer had the vehicle into the dealership, and to independent shops for the brake lamp and power steering concerns, the reimbursement amount exceeded the dealer's empowerment...
Re: What Would You Do - 03/15 - 02/24/2015
... for review of the reimbursement. Since there were several occasions that the customer had the vehicle into the dealership, and to independent shops for the brake lamp and power steering concerns, the reimbursement amount exceeded the dealer's empowerment...
Re: - 11/24/2014
... unacceptable. Regardless of the date, subsequent warranty customer concerns based on multi-point vehicle inspections are considered added customer concerns and will be treated as such. ...
Closest Too Labor Op claims - 03/03/2015
... method of time recording. o A technician may only be working and clocked on to one vehicle per service event. o When using a "closest to" labour code, a time recording must be documented to validate the time claimed. The time claimed must be submitted...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... time and mileage limitations of the written warranty period. *Customer enthusiasm is selected when vehicle repairs are within the time and mileage limitations of the written warranty period that are not the result of a covered defect in materials or...
What Would You Do - 02/14 - 01/28/2014
... radiator and in the heater core. Both the radiator and heater core were replaced. In total, this vehicle received two replacement engines, a cylinder head, a turbocharger, a radiator and a heater core, on two different job cards. Both job cards contain...
... background helps the service administrator understand technical information and today's complex vehicle systems. For example, while finding and pricing labor operations correctly, he or she must match parts with labor, check the time spent on repairs,...
Re: Non-Gm Windshields - 12/24/2008
... to the customer in writing any modifications made or parts and or accessories installed on the vehicle that are not marketed by or authorized by GM. Refer to Article 3.3.1 for information and disclosure form for non-GM Products. Good luck & Merry...
Re: Help!! - 12/31/2008
... to relearn the sensor location and ID if it is returned to the same wheel location on the vehicle. The battery life of the sensor is approximately 10 years or 150,000 miles (240,000 km) GM Corporate Bulletin Number 07-03-16-004A and 08-03-16-003 contain...
Re: J6354 - 03/25/2009
...
Re: Return Codes - 01/26/2011
... performed prior to start of Warranty. * The transaction submitted is prior to the start of the vehicle warranty. * This reject is generated when a repair is performed prior the retail delivery date, but the transaction was submitted after the retail...
2011 Member Survey - Chance To Win $250 - 06/23/2011
... like. Anonymous results will be provided immediately. The winner will be announced in an upcoming newsletter. EXPIRES: AUGUST 05, 2011 Click here to take survey...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... when repairs are completed at a sublet location and the dealer provided for the movement of the vehicle to and from that location. Even if you use a sublet to replace with windshield you do use C0034, don't forget the .2-.3 admin allowance with it....
Re: Service Call - 11/21/2011
You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE ...
Re: Service Call - 11/21/2011
... roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE Z8015 All dollar...
Re: Service Call - 11/21/2011
... roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside Assistance Program General Motors...
Re: Volt battery replacement - 05/22/2012
... how anyone else may handle this... Volt: came in with concern (Would not charge overnight / vehicle completely dead) - we replaced the battery, & then the C.E.L. came on in which the advisor wrote another line for, we then found code #PIE00 & #PIF17 high...
CUST BROKE DOWN "OUT OF TOWN" - 01/17/2012
I have a customer (from bay area) that broke down while down south "Transmission would not shift"... The vehicle was in shop from dec 23rd to dec 30th & K7251/Input housing & turbine shaft assy was performed -- the cust was never offered alternate transportation...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
... right one. If you have any questions, call me at 419-596-2532. I remember what it's like being NEW. Good luck! Jean...
add condition not listed in SI as an add time - 03/26/2012
... time. Since I've been around for awhile, I know what the time is (.10-2.2), but how would someone new know? Would they have to call DBC to find that out? It doesn't make sense why it's not there anymore. ...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... email by a Warranty Community Member: "We are not a Saturn dealer but we service several Saturn vehicles because the nearest Saturn dealership is 42 miles away. I have a problem getting most of the Saturn repairs under warranty paid, since we went Global....
Re: DURASTOP and GWM - 04/06/2010
... miles, whichever first occurs, and continuing for as long as the original purchaser owns the vehicle on which the Dura Stop product was installed, the one time replacement will be free of charge for the disc brake pads and/or drum brake shoes. The labour...
Re: Taking a Poll - 04/12/2010
... find the best information to help you do your job? The P&P manuals, J&L and keeping up with the new info from the manufacturers 5. How many claims (on average) do you code & submit daily? We're slow now so 10ish for Chevy and maybe 10 for our Volvo store. 6....
Re: Global Warranty - 11/19/2009
... approved by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume...
Re: Global Warranty - 10/30/2009
... approved by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume...
What Would You Do - 03/15 - 02/23/2015
... for review of the reimbursement. Since there were several occasions that the customer had the vehicle into the dealership, and to independent shops for the brake lamp and power steering concerns, the reimbursement amount exceeded the dealer's empowerment...
Re: What Would You Do - 03/15 - 02/24/2015
... for review of the reimbursement. Since there were several occasions that the customer had the vehicle into the dealership, and to independent shops for the brake lamp and power steering concerns, the reimbursement amount exceeded the dealer's empowerment...
Re: - 11/24/2014
... unacceptable. Regardless of the date, subsequent warranty customer concerns based on multi-point vehicle inspections are considered added customer concerns and will be treated as such. ...
Closest Too Labor Op claims - 03/03/2015
... method of time recording. o A technician may only be working and clocked on to one vehicle per service event. o When using a "closest to" labour code, a time recording must be documented to validate the time claimed. The time claimed must be submitted...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... time and mileage limitations of the written warranty period. *Customer enthusiasm is selected when vehicle repairs are within the time and mileage limitations of the written warranty period that are not the result of a covered defect in materials or...
What Would You Do - 02/14 - 01/28/2014
... radiator and in the heater core. Both the radiator and heater core were replaced. In total, this vehicle received two replacement engines, a cylinder head, a turbocharger, a radiator and a heater core, on two different job cards. Both job cards contain...
Re: 2014 certified service retail plan - 02/05/2014
... tire rebate $100/$50 tire rebate on the purchase of 4 tires for participating manufacturers. **NEW! Batteries: Everyday Value $99.95 or less for Professional Red Batteries, $129.95 or less for Professional Silver Batteries, and $139.95 or less for Professional...
What Would You Do - 06/14 - 06/06/2014
... received a warranty job card for a check engine light concern on a 2011 Chevrolet Silverado. The vehicle had approximately 29,000 miles and was still within warranty limits by both time and mileage limits. The technician found the following codes in...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
A copy/paste from SI: When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer...
POSTS AND REPLIES ARE NOT APPEARING? - 06/07/2013
This morning I posted a New Thread, and it does not appear. A little while ago, I received an e-mail that there was a reply to one of replies on someone elses thread. Neither of these appear when I try to access them. Including the hyperlink in the...
Re: CPO Maintenance Plan - 04/05/2013
CBG CPO - is a maintenance plan for certified used vehicles. Verify eligibility. They are submitted as ZREG and pay a flat fee of ONLY the following amount and include the LOF, tire rotation and MPVI. Z2327 pays $30.00 Standard LOF, tire rotate and...
Forum - 05/05/2017
... me out with a few questions. To make matters even worse, my service manager and I are completely new to warranties so we clearly have no idea what we are doing. First off, we are being debited on certain job cards because of "incorrect/no customer...
Forum - 02/02/2017
... above by cnkraemer): Courtesy transportation during field action repairs is eligible, if: 1. the vehicle is within bumper to bumper, or 2. the involved component is currently covered under the terms of the Limited Powertrain Warranty, or 3. the field...
Re: Seal Part Warranty - 08/11/2015
... manuals are available:Service P&P, Parts & Accessories P&P, Warranty Policy Info, Transportation, Vehicle Storage & PDI Policy, & Customer Assistance, Training, Tools & TAC Policy) enter the key word or article number, if known, in the search bar. >For...
Re: Transmission Types - 12/16/2015
You can also find it if you go into SI and load the vehicle yr/make/model. Go into Service Manuals/Bulletins Right under the search dropdown (where you select either document or title), click on RPO Code List. From there, find your transmission code (MH6,...
Forum - 10/26/2016
... THINK IT HAS HELPED BECAUSE THEY REALIZE ITS THE CORRECT WAY TO SHOW THE WORK BEING PERFORMED ON A VEHICLE. YES THE TECHS ARE MORE AWARE OF HOW IMPORTANT THIS IS TO OUR DEALERSHIP AND CAN GET IN A DAILY ROUTINE OF CLOCKING ON AND OFF ON EACH JOB CAR...
Re: Technician Clock times - 08/04/2016
... add on repairs or OLH will have ONE clock on and ONE clock off. The August 2016 edition of the newsletter has a handy Tech Time Documentation Tips insert that can be distributed to your technicians. It can also be downloaded from the Member's Area...
Forum - 06/21/2019
... from the date of the stop delivery message (4/18/2019) to the date the repair is completed and the vehicle is ready for sale (not to exceed 77 days). WCAP & Floor Plan reimbursement amounts are based on the model year of the Trax. And finally, but...
Forum - 05/31/2019
... DIAGNOSIS: GM follows "Strategy-Based Diagnosis/Symptom Diagnosis", which is an organized vehicle diagnostics approach for finding the source/cause of a defined problem or identified symptom. This is accomplished by following consistent, systematic and...
Forum - 11/26/2019
... electrical or searching for a leak or noise, etc. I get notes from my techs like "roadtested vehicle, pulled codes and found "xxxxx" has internal open". Then they flag an hour diag and are thinking they are going to get that time. At least I've...
Forum - 10/02/2019
... contexts. So What comes to my mind is if we are doing "policy" (meaning we get GM to pay) for a vehicle with a special coverage that is now expired, we run the PET and if it says the customer pays $X amount we do not charge them that, we can't charge...
Forum - 02/07/2020
... wheel as a cause? Are there any parts left in the parts cannon or is the ammo depleted? This vehicle is still not fixed and it will be back. When the root cause is found all of the prior repairs should be debited back to the dealer. The service manager...
Forum - 12/03/2018
... I would not do it on every ticket as we are a big shop and I will grant more assistance to a new advisor but I expect them to learn quickly. Combined with the coaching atmosphere we have in the lane usually takes care of most of the issues. My recommendation...
Forum - 09/28/2017
... removed airbag must be properly deployed and disposed of or recycled after it is removed from the vehicle. THE REMOVED AIRBAG MUST NOT BE SOLD OR REUSED. Some countries, states or localities may not allow service deployment of airbags without authorization...
Forum - 11/08/2017
... and fees not eligible for warranty reimbursement are as follows: Protective covers used for vehicle interior or exterior General purpose solvents, cleaning fluids, shop towels, supplies and adhesives Hazardous material disposal fees Material charges Policy...
Forum - 01/03/2018
... and fees not eligible for warranty reimbursement are as follows: Protective covers used for vehicle interior or exterior General purpose solvents, cleaning fluids, shop towels, supplies and adhesives Hazardous material disposal fees Material charges Policy...
Forum - 02/09/2018
Candy's example would not be two causes for the same failure. The original complaint is that the vehicle was overheating, with another issue found related to a coolant leak aside from the thermostat failure. I think we are talking about two different...
Forum - 06/25/2018
... the following steps to retrieve the code: Open up TIS on the computer used to program the vehicle. Select and start “Service Programming System (SPS).” Select “Settings.” Select “Warranty Claim Code” tab. ...
Forum - 06/05/2018
The following is from SI Document ID: 4379036 Leak Detection: GM vehicles are manufactured with fluorescent dye installed in the air conditioning refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout...
Forum - 04/05/2018
... An additional $25 administrative allowance can be used if the Service Agent transported the vehicle to a sublet location for the windshield replacement repair. Warranty Coverage Windshields replaced under warranty must be a Genuine GM Windshield. Eligible...
Forum - 03/22/2018
... operation used in the repair of the leak. Examples include: Adding dye and inspecting the vehicle with a black light to determine the source of the leak. Pressure testing the coolant system to determine the source of the leak. Cleaning...
... tire rebate $100/$50 tire rebate on the purchase of 4 tires for participating manufacturers. **NEW! Batteries: Everyday Value $99.95 or less for Professional Red Batteries, $129.95 or less for Professional Silver Batteries, and $139.95 or less for Professional...
What Would You Do - 06/14 - 06/06/2014
... received a warranty job card for a check engine light concern on a 2011 Chevrolet Silverado. The vehicle had approximately 29,000 miles and was still within warranty limits by both time and mileage limits. The technician found the following codes in...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
A copy/paste from SI: When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer...
POSTS AND REPLIES ARE NOT APPEARING? - 06/07/2013
This morning I posted a New Thread, and it does not appear. A little while ago, I received an e-mail that there was a reply to one of replies on someone elses thread. Neither of these appear when I try to access them. Including the hyperlink in the...
Re: CPO Maintenance Plan - 04/05/2013
CBG CPO - is a maintenance plan for certified used vehicles. Verify eligibility. They are submitted as ZREG and pay a flat fee of ONLY the following amount and include the LOF, tire rotation and MPVI. Z2327 pays $30.00 Standard LOF, tire rotate and...
Forum - 05/05/2017
... me out with a few questions. To make matters even worse, my service manager and I are completely new to warranties so we clearly have no idea what we are doing. First off, we are being debited on certain job cards because of "incorrect/no customer...
Forum - 02/02/2017
... above by cnkraemer): Courtesy transportation during field action repairs is eligible, if: 1. the vehicle is within bumper to bumper, or 2. the involved component is currently covered under the terms of the Limited Powertrain Warranty, or 3. the field...
Re: Seal Part Warranty - 08/11/2015
... manuals are available:Service P&P, Parts & Accessories P&P, Warranty Policy Info, Transportation, Vehicle Storage & PDI Policy, & Customer Assistance, Training, Tools & TAC Policy) enter the key word or article number, if known, in the search bar. >For...
Re: Transmission Types - 12/16/2015
You can also find it if you go into SI and load the vehicle yr/make/model. Go into Service Manuals/Bulletins Right under the search dropdown (where you select either document or title), click on RPO Code List. From there, find your transmission code (MH6,...
Forum - 10/26/2016
... THINK IT HAS HELPED BECAUSE THEY REALIZE ITS THE CORRECT WAY TO SHOW THE WORK BEING PERFORMED ON A VEHICLE. YES THE TECHS ARE MORE AWARE OF HOW IMPORTANT THIS IS TO OUR DEALERSHIP AND CAN GET IN A DAILY ROUTINE OF CLOCKING ON AND OFF ON EACH JOB CAR...
Re: Technician Clock times - 08/04/2016
... add on repairs or OLH will have ONE clock on and ONE clock off. The August 2016 edition of the newsletter has a handy Tech Time Documentation Tips insert that can be distributed to your technicians. It can also be downloaded from the Member's Area...
Forum - 06/21/2019
... from the date of the stop delivery message (4/18/2019) to the date the repair is completed and the vehicle is ready for sale (not to exceed 77 days). WCAP & Floor Plan reimbursement amounts are based on the model year of the Trax. And finally, but...
Forum - 05/31/2019
... DIAGNOSIS: GM follows "Strategy-Based Diagnosis/Symptom Diagnosis", which is an organized vehicle diagnostics approach for finding the source/cause of a defined problem or identified symptom. This is accomplished by following consistent, systematic and...
Forum - 11/26/2019
... electrical or searching for a leak or noise, etc. I get notes from my techs like "roadtested vehicle, pulled codes and found "xxxxx" has internal open". Then they flag an hour diag and are thinking they are going to get that time. At least I've...
Forum - 10/02/2019
... contexts. So What comes to my mind is if we are doing "policy" (meaning we get GM to pay) for a vehicle with a special coverage that is now expired, we run the PET and if it says the customer pays $X amount we do not charge them that, we can't charge...
Forum - 02/07/2020
... wheel as a cause? Are there any parts left in the parts cannon or is the ammo depleted? This vehicle is still not fixed and it will be back. When the root cause is found all of the prior repairs should be debited back to the dealer. The service manager...
Forum - 12/03/2018
... I would not do it on every ticket as we are a big shop and I will grant more assistance to a new advisor but I expect them to learn quickly. Combined with the coaching atmosphere we have in the lane usually takes care of most of the issues. My recommendation...
Forum - 09/28/2017
... removed airbag must be properly deployed and disposed of or recycled after it is removed from the vehicle. THE REMOVED AIRBAG MUST NOT BE SOLD OR REUSED. Some countries, states or localities may not allow service deployment of airbags without authorization...
Forum - 11/08/2017
... and fees not eligible for warranty reimbursement are as follows: Protective covers used for vehicle interior or exterior General purpose solvents, cleaning fluids, shop towels, supplies and adhesives Hazardous material disposal fees Material charges Policy...
Forum - 01/03/2018
... and fees not eligible for warranty reimbursement are as follows: Protective covers used for vehicle interior or exterior General purpose solvents, cleaning fluids, shop towels, supplies and adhesives Hazardous material disposal fees Material charges Policy...
Forum - 02/09/2018
Candy's example would not be two causes for the same failure. The original complaint is that the vehicle was overheating, with another issue found related to a coolant leak aside from the thermostat failure. I think we are talking about two different...
Forum - 06/25/2018
... the following steps to retrieve the code: Open up TIS on the computer used to program the vehicle. Select and start “Service Programming System (SPS).” Select “Settings.” Select “Warranty Claim Code” tab. ...
Forum - 06/05/2018
The following is from SI Document ID: 4379036 Leak Detection: GM vehicles are manufactured with fluorescent dye installed in the air conditioning refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout...
Forum - 04/05/2018
... An additional $25 administrative allowance can be used if the Service Agent transported the vehicle to a sublet location for the windshield replacement repair. Warranty Coverage Windshields replaced under warranty must be a Genuine GM Windshield. Eligible...
Forum - 03/22/2018
... operation used in the repair of the leak. Examples include: Adding dye and inspecting the vehicle with a black light to determine the source of the leak. Pressure testing the coolant system to determine the source of the leak. Cleaning...
Forum - 04/26/2018
... Retail Adjustments or 7A-28: Fleet and Commercial Applications.) ACDelco® released a new line of Professional batteries on March 1, 2012 with only a No Charge replacement warranty period from 18 to 42 months (Professional P, Professional PS, Professional...
Forum - 05/01/2018
... sure you have your evac and recharge slips to show actual quantity used. cnk, I don't think the new machine prints codes...does it? (I should know shouldn't I?) Most of the old ones are unreadable, I just copy and attach all the slips before we scan...
Forum - 11/15/2022
So are you saying you got a rejection or are you saying that in the history of the vehicle you submitted a transaction that was approved and paid with an incorrect odometer? One scenario that came to mind when you use the term "discrepancy" is the issue...
Forum - 01/05/2023
... ticket or you have to make a second job card and document that the EV certified tech inspected the vehicle to ensure that it was repaired correctly with his time punches and something that shows his GMIN and tech number so they can verify it. This is...
Forum - 12/12/2022
... I still use the set labor but now the advisors have a chart for which discount to apply for each vehicle. The discount codes are set to reduce the parts as needed for the correct billing. It is faster, easier, and while you still get hit for the parts...
Forum - 01/16/2023
... in GWM unless there is Proactive Alert SAC001, leakage or physical damage to the battery. If the Vehicle has Proactive Alert Identifier SAC001, no Diagnosis Time is allowed for battery charging and testing, and claim must include "SAC001" in Labor Code...
Forum - 08/01/2022
... pricing per engine RPO, like we do for CBG. Corrections have been sent to load 0600213 for all CPO vehicles they will be updated shortly. Thank you, GM Labor Time Team...
Forum - 07/26/2022
... and paying or rejecting due to what looks like a mistake If GM is changing CPO opcodes to match vehicle make then they should be communicating that with us or they should fix these charts ASAP to prevent issues next week when these start going through All...
Forum - 07/18/2022
... This sounds like they are using an old TSB but you can't use the opcode for that bulletin on a vehicle it doesn't apply to although the same fix may have applied. If this is the case you just need to find something that is comparable in the labor time...
Forum - 07/07/2022
... say. Experience and knowledge was tossed out the window in favor of reinventing the wheel with a new crew. On the dealer level, it has become a nightmare for parts and service to navigate. My biggest concern going forward is that the two manufacturers...
Forum - 06/02/2022
We are referring to this new update thay GM is pushing out for July 1st. There is no mention of Consequential damage and how we are to process it. REMOVAL OF ON/OFF PUNCH TIME REQUIREMENTS FOR BASE TIME REPAIRS The elimination...
Forum - 07/07/2022
... the recall instructions, the recall needs to be worded properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never heard of this sentinel...
Forum - 04/11/2020
That is the article I shared the link for and the source of my newest question. If I'm using a programming code then I should get paid for programming. If I'm using a block code then I should get paid for no programming. I honestly know that if...
Forum - 04/22/2020
I started 3 cases yesterday on the 3 vehicles that I had issues with. GM answered me back and said they escalated to tier 2 and it was resolved. All 3 of them paid this morning. GM does listen to me kristen, over the last few months they have changed...
Forum - 07/17/2020
... having fun with is the over 6,000 miles/under 6,000 miles. Apparently it is too hard to tell if a vehicle has more or less than 6,000 miles on it. Maybe I need to hand out calculators? They also refuse to read instructions. I had one of the seat belt...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
Wondering if any of you have run into this, have an answer, or even know about it. The maintenance program for the new mid-engine Corvette is supposed to include a required change of the transmission filter and fluid top off and includes the oil and filter...
Forum - 09/01/2020
... early bird envelope or drop-off form must be attached to the job card and retained in the vehicle history folder. When necessary, the dealership is to contact the customer to obtain further details on the service requests and document detailed customer...
Forum - 01/07/2021
... 14 May 11 & 12 Additional information is available within the January edition of the Warranty News and by clicking the 2021 Warranty Webinars link on the Warranty Community website (the link is located at the top left of the Community page...
Forum - 12/22/2020
Transportation, Vehicle Storage, and PDI Policy Manual: "Service agents will be credited for missing owner's manuals and glove box literature portfolios at the net amount paid by Service Agent less any discounts or allowances applicable. The parts handling...
Forum - 04/13/2021
... powertrain covered that opcode would have to be on the powertrain table. Checking on an included vehicle I did not see it so NO it would not be powertrain covered. If base warranty is out and you are not in a CA emissions state it is not covered and...
Forum - 04/22/2021
I said basically the same thing as you did, IF the bulletin states that it is covered as For vehicles repaired under the base Emission warranty coverage (Code E) that it would not be covered if not under bumper to bumper... This bulletin though...
Forum - 05/25/2021
Seems like one of the monthly newsletters recently had some information about this. Recent for me could be 8 months so... There are lots of options, a completed email works for a lot of stuff. Found this in the updated "Warranty Operations Manual" on...
Forum - 05/06/2021
... that could have contaminated the cat and o2 sensors then they get a free catalyst. However, this vehicle has no history or current issues with consumption so the advisor wants to use the special coverage and give her a cat at over 100,000 miles and I...
Forum - 06/17/2021
... for a ZPTI transaction type with supporting documentation to show the initial repair. Now the bad news, don't submit that. It isn't a warranty issue, it is a workmanship issue. Someone didn't do the initial repair correctly. Your recall was done in December...
Forum - 01/17/2022
... you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim Level: LS Manufactured in: UNITED STATES Production Seq. Number: 278135 Specifications...
... Retail Adjustments or 7A-28: Fleet and Commercial Applications.) ACDelco® released a new line of Professional batteries on March 1, 2012 with only a No Charge replacement warranty period from 18 to 42 months (Professional P, Professional PS, Professional...
Forum - 05/01/2018
... sure you have your evac and recharge slips to show actual quantity used. cnk, I don't think the new machine prints codes...does it? (I should know shouldn't I?) Most of the old ones are unreadable, I just copy and attach all the slips before we scan...
Forum - 11/15/2022
So are you saying you got a rejection or are you saying that in the history of the vehicle you submitted a transaction that was approved and paid with an incorrect odometer? One scenario that came to mind when you use the term "discrepancy" is the issue...
Forum - 01/05/2023
... ticket or you have to make a second job card and document that the EV certified tech inspected the vehicle to ensure that it was repaired correctly with his time punches and something that shows his GMIN and tech number so they can verify it. This is...
Forum - 12/12/2022
... I still use the set labor but now the advisors have a chart for which discount to apply for each vehicle. The discount codes are set to reduce the parts as needed for the correct billing. It is faster, easier, and while you still get hit for the parts...
Forum - 01/16/2023
... in GWM unless there is Proactive Alert SAC001, leakage or physical damage to the battery. If the Vehicle has Proactive Alert Identifier SAC001, no Diagnosis Time is allowed for battery charging and testing, and claim must include "SAC001" in Labor Code...
Forum - 08/01/2022
... pricing per engine RPO, like we do for CBG. Corrections have been sent to load 0600213 for all CPO vehicles they will be updated shortly. Thank you, GM Labor Time Team...
Forum - 07/26/2022
... and paying or rejecting due to what looks like a mistake If GM is changing CPO opcodes to match vehicle make then they should be communicating that with us or they should fix these charts ASAP to prevent issues next week when these start going through All...
Forum - 07/18/2022
... This sounds like they are using an old TSB but you can't use the opcode for that bulletin on a vehicle it doesn't apply to although the same fix may have applied. If this is the case you just need to find something that is comparable in the labor time...
Forum - 07/07/2022
... say. Experience and knowledge was tossed out the window in favor of reinventing the wheel with a new crew. On the dealer level, it has become a nightmare for parts and service to navigate. My biggest concern going forward is that the two manufacturers...
Forum - 06/02/2022
We are referring to this new update thay GM is pushing out for July 1st. There is no mention of Consequential damage and how we are to process it. REMOVAL OF ON/OFF PUNCH TIME REQUIREMENTS FOR BASE TIME REPAIRS The elimination...
Forum - 07/07/2022
... the recall instructions, the recall needs to be worded properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never heard of this sentinel...
Forum - 04/11/2020
That is the article I shared the link for and the source of my newest question. If I'm using a programming code then I should get paid for programming. If I'm using a block code then I should get paid for no programming. I honestly know that if...
Forum - 04/22/2020
I started 3 cases yesterday on the 3 vehicles that I had issues with. GM answered me back and said they escalated to tier 2 and it was resolved. All 3 of them paid this morning. GM does listen to me kristen, over the last few months they have changed...
Forum - 07/17/2020
... having fun with is the over 6,000 miles/under 6,000 miles. Apparently it is too hard to tell if a vehicle has more or less than 6,000 miles on it. Maybe I need to hand out calculators? They also refuse to read instructions. I had one of the seat belt...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
Wondering if any of you have run into this, have an answer, or even know about it. The maintenance program for the new mid-engine Corvette is supposed to include a required change of the transmission filter and fluid top off and includes the oil and filter...
Forum - 09/01/2020
... early bird envelope or drop-off form must be attached to the job card and retained in the vehicle history folder. When necessary, the dealership is to contact the customer to obtain further details on the service requests and document detailed customer...
Forum - 01/07/2021
... 14 May 11 & 12 Additional information is available within the January edition of the Warranty News and by clicking the 2021 Warranty Webinars link on the Warranty Community website (the link is located at the top left of the Community page...
Forum - 12/22/2020
Transportation, Vehicle Storage, and PDI Policy Manual: "Service agents will be credited for missing owner's manuals and glove box literature portfolios at the net amount paid by Service Agent less any discounts or allowances applicable. The parts handling...
Forum - 04/13/2021
... powertrain covered that opcode would have to be on the powertrain table. Checking on an included vehicle I did not see it so NO it would not be powertrain covered. If base warranty is out and you are not in a CA emissions state it is not covered and...
Forum - 04/22/2021
I said basically the same thing as you did, IF the bulletin states that it is covered as For vehicles repaired under the base Emission warranty coverage (Code E) that it would not be covered if not under bumper to bumper... This bulletin though...
Forum - 05/25/2021
Seems like one of the monthly newsletters recently had some information about this. Recent for me could be 8 months so... There are lots of options, a completed email works for a lot of stuff. Found this in the updated "Warranty Operations Manual" on...
Forum - 05/06/2021
... that could have contaminated the cat and o2 sensors then they get a free catalyst. However, this vehicle has no history or current issues with consumption so the advisor wants to use the special coverage and give her a cat at over 100,000 miles and I...
Forum - 06/17/2021
... for a ZPTI transaction type with supporting documentation to show the initial repair. Now the bad news, don't submit that. It isn't a warranty issue, it is a workmanship issue. Someone didn't do the initial repair correctly. Your recall was done in December...
Forum - 01/17/2022
... you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim Level: LS Manufactured in: UNITED STATES Production Seq. Number: 278135 Specifications...
Job Card Attachments - 09/26/2022
... a copy of the approved Pre-Approval Form must be attached to the job card and retained in the vehicle history folder. A copy of the approved Pre-Approval Form is not required to be attached to the submitted transaction. Best Practice: When it is necessary...
Cause of Failure Procedures - 08/22/2022
The cause of failure is a topic that often pops up in newsletter articles, forum posts, and discussions with warranty administrators seeking assistance. Missing or inadequate cause of failure written documentation is a common area of policy deviation,...
Reject of the Month - September 2022 - 08/22/2022
... requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted “possible...
Tips from a Mail Out Review - 08/22/2022
... additional concerns must each contain the approval. Supporting Documentation – A vehicle history file must contain any supporting documentation that is associated with the service event or a particular job card. Service replacement part warranty...
Servicing EV Models - 06/20/2022
... technicians: Pre-Delivery Inspections (PDIs). Should the inspection indicate that the subject vehicle needs repair, that repair must be performed by a technician who has completed all required EV training. PDI Dealer installed Factory Invoiced Options...
Reject of the Month - August 2022 - 07/27/2022
... service kit, spliced and soldered the wire connections, cleared DTC’s, and road tested the vehicle. The claim was submitted with the labor operation for a wire-to-wire repair with 0.5 hrs base and 1.0 hr OLH. The transaction also included...
Reject of the Month - June 2022 - 05/25/2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern. The diagnosing technician found a tapping noise under the hood and...
Battery Reminders - 03/28/2022
... visual inspection, refer to SI to identify the OEM battery type and CCA rating for 2019 and newer models. After entering the VIN or year/make/model, locate the 12V battery usage table under General Information/General Information/Specifications. For...
Clock Time - 03/28/2022
If your technician is working on a vehicle that started out as a customer pay repair, but that repair becomes a policy repair or it is determined the repair needed is covered under the Powertrain warranty, GM allows for service management to approve the...
Reject of the Month - May 2022 - 04/26/2022
... hours OLH for excessive diagnostics. Management noted that multiple tests were required for proper vehicle diagnosis. The warranty administrator submitted the transaction with the appropriate labor operation, 3.1 hours base time, 1.0 hour diagnosis...
Adding an Attachment to a Pending Transaction - 04/26/2022
... (e.g. one created by a technician’s old BAC, and one created by the technician’s new BAC), contact the CoL helpdesk for assistance with merging the profiles. ...
Determining Other Labor Hours Paid - 01/27/2022
... P&P Article 6.3 Technician requests for OLH should be reviewed by service management after the vehicle has been repaired with the time approved by management BEFORE the job card makes its way to the service advisor or warranty administrator. Technicians...
Customer Enthusiasm Guidelines - 01/27/2022
... upon by management. The following is an example of a customer enthusiasm transaction. The vehicle was a 2021 Tahoe with less than 10,000 miles. The customer was adamant that nothing snagged the seat causing a tear. The dealership confirmed the...
Warranty Ranking - 01/04/2022
... than what is expected. To do this, GM has a formula that calculates a dealership’s cost-per-vehicle serviced and takes four key repair categories that calculate a dealership’s ranking, including Excess to Geographic Group, Labor Operation...
Battery Reminders - 03/22/2021
... the situation for WSC review. Technicians must not use IVH RPO data for CCA ratings as select vehicles display a metric reading where the battery tester requires the entry of the standard CCA rating. If the technician is unable to determine the battery...
Types of Job Card Systems - 02/25/2021
... of the shop copy. The shop copy is the copy the customer signs for authorization to repair their vehicle. Service management is responsible for verifying that additional repairs are necessary and approves adding the line to the job card. This can be...
GM Authorization - 02/25/2021
... to the transaction. Service management approval is not required. Tires - Tire replacements on vehicles over 12,000 miles must be submitted with GM authorization to validate the tire proration dollar amount is being accurately charged to the customer. There...
Certified Pre-Owned Warranty - 01/27/2021
... program overview and CPO processes, marketing tools, training, incentives, and the latest program news. ...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... and selecting the service labor time codes box, enter the labor op for the specific vehicle being repaired to see if the repair is covered under the Certified Pre-Owned warranty. Unlike Powertrain warranty coverage that will bring up labor operations...
Reject of the Month - November 2021 - 10/26/2021
... 7 intake. Springs and other push rods looked okay. Replaced the push rod and test drove the vehicle. Found an intermittent tick/knocking noise along with 1-2 misfires on cylinder #5 when the noise occurs. Correction: Replace left side lifters. Test drove,...
Labor Operation Selection - 12/01/2021
Sometimes your customer may have more than one problem going on with their vehicle, but it is all related to their original concern. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the technician...
General Motors ID Numbers - 12/01/2021
... of the experienced technician. It is permissible for multiple technicians to work on the same vehicle, provided all warranty and policy repair time is noted on the technician time ticket by job card and unique technician IDs are notated. In this situation,...
Reject of the Month - September 2021 - 08/30/2021
... of the recall. The diagnosing technician ordered the rear sliding window assembly for the vehicle. Once the part came in the installation of the window assembly was handled by the sublet glass repair facility. The job card was closed with the glass...
Policy Evaluation Tool - 08/30/2021
... copy of the approved Claim Pre-Approval form must be attached to the job card and retained in the vehicle history folder. A copy of the Pre-Approval form is NOT required to be attached to the submitted transaction. Policy decisions must be authorized...
Warranty Parts Center Process Requirements - 08/30/2021
... the need to log in to the UPS interface and complete the UPS Complete View Returns form. The new process is initiated the same, but with fewer steps and information entries. There is also a reminder that consumer personal data/information privacy is...
... a copy of the approved Pre-Approval Form must be attached to the job card and retained in the vehicle history folder. A copy of the approved Pre-Approval Form is not required to be attached to the submitted transaction. Best Practice: When it is necessary...
Cause of Failure Procedures - 08/22/2022
The cause of failure is a topic that often pops up in newsletter articles, forum posts, and discussions with warranty administrators seeking assistance. Missing or inadequate cause of failure written documentation is a common area of policy deviation,...
Reject of the Month - September 2022 - 08/22/2022
... requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted “possible...
Tips from a Mail Out Review - 08/22/2022
... additional concerns must each contain the approval. Supporting Documentation – A vehicle history file must contain any supporting documentation that is associated with the service event or a particular job card. Service replacement part warranty...
Servicing EV Models - 06/20/2022
... technicians: Pre-Delivery Inspections (PDIs). Should the inspection indicate that the subject vehicle needs repair, that repair must be performed by a technician who has completed all required EV training. PDI Dealer installed Factory Invoiced Options...
Reject of the Month - August 2022 - 07/27/2022
... service kit, spliced and soldered the wire connections, cleared DTC’s, and road tested the vehicle. The claim was submitted with the labor operation for a wire-to-wire repair with 0.5 hrs base and 1.0 hr OLH. The transaction also included...
Reject of the Month - June 2022 - 05/25/2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern. The diagnosing technician found a tapping noise under the hood and...
Battery Reminders - 03/28/2022
... visual inspection, refer to SI to identify the OEM battery type and CCA rating for 2019 and newer models. After entering the VIN or year/make/model, locate the 12V battery usage table under General Information/General Information/Specifications. For...
Clock Time - 03/28/2022
If your technician is working on a vehicle that started out as a customer pay repair, but that repair becomes a policy repair or it is determined the repair needed is covered under the Powertrain warranty, GM allows for service management to approve the...
Reject of the Month - May 2022 - 04/26/2022
... hours OLH for excessive diagnostics. Management noted that multiple tests were required for proper vehicle diagnosis. The warranty administrator submitted the transaction with the appropriate labor operation, 3.1 hours base time, 1.0 hour diagnosis...
Adding an Attachment to a Pending Transaction - 04/26/2022
... (e.g. one created by a technician’s old BAC, and one created by the technician’s new BAC), contact the CoL helpdesk for assistance with merging the profiles. ...
Determining Other Labor Hours Paid - 01/27/2022
... P&P Article 6.3 Technician requests for OLH should be reviewed by service management after the vehicle has been repaired with the time approved by management BEFORE the job card makes its way to the service advisor or warranty administrator. Technicians...
Customer Enthusiasm Guidelines - 01/27/2022
... upon by management. The following is an example of a customer enthusiasm transaction. The vehicle was a 2021 Tahoe with less than 10,000 miles. The customer was adamant that nothing snagged the seat causing a tear. The dealership confirmed the...
Warranty Ranking - 01/04/2022
... than what is expected. To do this, GM has a formula that calculates a dealership’s cost-per-vehicle serviced and takes four key repair categories that calculate a dealership’s ranking, including Excess to Geographic Group, Labor Operation...
Battery Reminders - 03/22/2021
... the situation for WSC review. Technicians must not use IVH RPO data for CCA ratings as select vehicles display a metric reading where the battery tester requires the entry of the standard CCA rating. If the technician is unable to determine the battery...
Types of Job Card Systems - 02/25/2021
... of the shop copy. The shop copy is the copy the customer signs for authorization to repair their vehicle. Service management is responsible for verifying that additional repairs are necessary and approves adding the line to the job card. This can be...
GM Authorization - 02/25/2021
... to the transaction. Service management approval is not required. Tires - Tire replacements on vehicles over 12,000 miles must be submitted with GM authorization to validate the tire proration dollar amount is being accurately charged to the customer. There...
Certified Pre-Owned Warranty - 01/27/2021
... program overview and CPO processes, marketing tools, training, incentives, and the latest program news. ...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... and selecting the service labor time codes box, enter the labor op for the specific vehicle being repaired to see if the repair is covered under the Certified Pre-Owned warranty. Unlike Powertrain warranty coverage that will bring up labor operations...
Reject of the Month - November 2021 - 10/26/2021
... 7 intake. Springs and other push rods looked okay. Replaced the push rod and test drove the vehicle. Found an intermittent tick/knocking noise along with 1-2 misfires on cylinder #5 when the noise occurs. Correction: Replace left side lifters. Test drove,...
Labor Operation Selection - 12/01/2021
Sometimes your customer may have more than one problem going on with their vehicle, but it is all related to their original concern. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the technician...
General Motors ID Numbers - 12/01/2021
... of the experienced technician. It is permissible for multiple technicians to work on the same vehicle, provided all warranty and policy repair time is noted on the technician time ticket by job card and unique technician IDs are notated. In this situation,...
Reject of the Month - September 2021 - 08/30/2021
... of the recall. The diagnosing technician ordered the rear sliding window assembly for the vehicle. Once the part came in the installation of the window assembly was handled by the sublet glass repair facility. The job card was closed with the glass...
Policy Evaluation Tool - 08/30/2021
... copy of the approved Claim Pre-Approval form must be attached to the job card and retained in the vehicle history folder. A copy of the Pre-Approval form is NOT required to be attached to the submitted transaction. Policy decisions must be authorized...
Warranty Parts Center Process Requirements - 08/30/2021
... the need to log in to the UPS interface and complete the UPS Complete View Returns form. The new process is initiated the same, but with fewer steps and information entries. There is also a reminder that consumer personal data/information privacy is...
8-Point Bulletin Review - 08/30/2021
... and the first punch time isn’t until 8/18/2021, documentation should support why the vehicle was in the shop for a two and a half months before repairs were initiated. Proper Documentation and Retention of Warranty Parts – If the technician’s...
Pre-Repair Authorization - 07/27/2021
... of the windshield, odometer reading displayed on the instrument panel, side (quarter) view of the vehicle, full view of the component with labeling, and a close up of the issue. Once all information has been entered the request is reviewed by a...
Dealer Information Technologies (DIT) - 06/29/2021
... to the software section of the guide. MS Teams may be used to perform remote troubleshooting of vehicle repairs with Field Service Engineering and the Technical Assistance Center. The Dealership Infrastructure Guidelines outline dealership technology...
GM Authorization - 02/28/2023
... codes and Warranty Claim Codes associated with a reprogramming event must be accurate for the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation...
Alternative Options - 01/24/2023
... before a line can be added to the job card and a technician begins work. Warranty on a stock vehicle (excluding ZFAT and ZPDI transaction types) must be approved by management before any work can be performed by the technician. A job card that...
Parts Scrapping - 04/25/2023
... Under no circumstances are warranty/policy parts to be sold for salvage value or installed on any vehicle sold at retail, wholesale, or salvage, or used in any other application. ...
The Cause of Failure - 06/26/2023
... follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of a defined problem or identified symptom. This is accomplished by following consistent, systematic, and...
Reject of the Month - August 2023 - 07/25/2023
... necessary components to correct the condition. The technician included the following image of the vehicle’s front grille with the replaced components circled. The claim was closed with labor operation 1010570 Front Grille Replacement, 1.2...
Straight Time and Other Labor Hours - 06/26/2023
Straight Time (indicated as ST in the LTG) is time that is not published in the LTG; typically found when a new model or model year is released and added to the LTG. The technician is required to document the steps taken and must also have a clock time...
Shop Supplies and Waste Disposal Fees - 05/23/2023
... and fees not eligible for warranty reimbursement are as follows: Protective covers used for vehicle interior or exterior General purpose solvents, cleaning fluids, shop towels, supplies and adhesives Hazardous material disposal fees Material charges Crates...
Dealer Empowerment - 02/26/2024
... have the ability to make decisions at their level, which is closest to the circumstances, the vehicle and the customer, rather than relying on GM involvement for each and every decision. Dealers begin with a standard level of dealer empowerment, Level...
GM Authorization - 02/26/2024
... codes and Warranty Claim Codes associated with a reprogramming event must be accurate for the vehicle and the repair performed. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation...
Forum - 01/26/2024
... any and all charges. There are instructions in the owners manual how to maintain and operate the vehicle. If they are not operating it properly for the service regeneration to self-initialize then it is on them, not the dealership, to pay for any repairs. The...
WPC Process Overview - 12/26/2023
... to allow parts to be successfully routed and analyzed. Whenever possible, the container from the new/replacement part should be used for the return of the failed part. All previous labeling on the box should be removed or covered prior to re-use. Leaving...
Important Updates - 12/26/2023
... (TAC). GM has also put an interim additional labor compensation into place as dealers learn new technology and processes related to the continued EV transition. Up to $500 may be claimed in additional labor on all job cards for battery pack/module...
Reject of the Month - December 2023 - 11/29/2023
... therefore requiring a second tow to a neighboring dealership, “Pro Cadillac.” Once the vehicle was at Pro Cadillac a field engineer was scheduled to work with the technician to obtain the necessary information to complete the buyback with...
Supporting Documentation - 01/29/2024
... writeups) Completed CPO forms for warranty repair events Completed PDI forms Completed Multi-Point Vehicle Inspection (MPVI) forms on GM-paid maintenance events Copies of sublet invoices Alignment printouts Cost Comparison Worksheet DCBS – Diagnostic...
Process and Time Management - 01/29/2024
... managers are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement. Service advisors or warranty administrators...
Job Card Systems - 09/25/2023
... be signed by the customer at time of job card write up giving their authorization to repair their vehicle. If printed, the customer signs the job card. If not printed, they must sign on a tablet, which then shows their signature on an invoice copy. If...
Most Common Audit Deviations - 09/25/2023
... by tablet. The authorization must be obtained prior to work being performed. When servicing stock vehicles, the service manager must sign the job card prior to work being performed. Missing/Incomplete Technician Time Stamps: OLH, Variable Diagnostics...
Reject of the Month - October 2023 - 09/25/2023
... comments stating that the programming sequence was not successfully completed. This means that the vehicle must be brought back to the dealership to be correctly programmed. The comments also indicated that the Setup/Configuration of the Instrument ...
When the Service Manager is Away - 06/30/2015
... by the service advisors and generally the customer helps out by reminding the advisor that their vehicle is still not fixed to their liking. Before a possible comeback repair is dispatched to the technician, get the manager-in-charge to sign, date, and...
Required Operating Procedures - 04/08/2016
... must sign when the dealer is unable to obtain the customer signature and for service agent owned vehicles. In these situations, the signature must include explanation, date, time, and signature/initials. Service management approvals and authorizations...
Is Your Job Card Filing System Compliant? - 02/02/2016
... a document disaster recovery plan is in place. For those service agents who file using paper vehicle history files, the files are to be retained in sequence by the model year and last six positions of the VIN. History files must include all supporting...
Option A or C Labor Rate - 11/29/2016
... effective 1/1/2017. Labor rate increases are automatic, with increases applied at the first of the New Year. The annual labor rate increase will be at least 2.5%. Option C rates never decrease. Dealers that are in their third year of the Option C labor...
... and the first punch time isn’t until 8/18/2021, documentation should support why the vehicle was in the shop for a two and a half months before repairs were initiated. Proper Documentation and Retention of Warranty Parts – If the technician’s...
Pre-Repair Authorization - 07/27/2021
... of the windshield, odometer reading displayed on the instrument panel, side (quarter) view of the vehicle, full view of the component with labeling, and a close up of the issue. Once all information has been entered the request is reviewed by a...
Dealer Information Technologies (DIT) - 06/29/2021
... to the software section of the guide. MS Teams may be used to perform remote troubleshooting of vehicle repairs with Field Service Engineering and the Technical Assistance Center. The Dealership Infrastructure Guidelines outline dealership technology...
GM Authorization - 02/28/2023
... codes and Warranty Claim Codes associated with a reprogramming event must be accurate for the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation...
Alternative Options - 01/24/2023
... before a line can be added to the job card and a technician begins work. Warranty on a stock vehicle (excluding ZFAT and ZPDI transaction types) must be approved by management before any work can be performed by the technician. A job card that...
Parts Scrapping - 04/25/2023
... Under no circumstances are warranty/policy parts to be sold for salvage value or installed on any vehicle sold at retail, wholesale, or salvage, or used in any other application. ...
The Cause of Failure - 06/26/2023
... follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of a defined problem or identified symptom. This is accomplished by following consistent, systematic, and...
Reject of the Month - August 2023 - 07/25/2023
... necessary components to correct the condition. The technician included the following image of the vehicle’s front grille with the replaced components circled. The claim was closed with labor operation 1010570 Front Grille Replacement, 1.2...
Straight Time and Other Labor Hours - 06/26/2023
Straight Time (indicated as ST in the LTG) is time that is not published in the LTG; typically found when a new model or model year is released and added to the LTG. The technician is required to document the steps taken and must also have a clock time...
Shop Supplies and Waste Disposal Fees - 05/23/2023
... and fees not eligible for warranty reimbursement are as follows: Protective covers used for vehicle interior or exterior General purpose solvents, cleaning fluids, shop towels, supplies and adhesives Hazardous material disposal fees Material charges Crates...
Dealer Empowerment - 02/26/2024
... have the ability to make decisions at their level, which is closest to the circumstances, the vehicle and the customer, rather than relying on GM involvement for each and every decision. Dealers begin with a standard level of dealer empowerment, Level...
GM Authorization - 02/26/2024
... codes and Warranty Claim Codes associated with a reprogramming event must be accurate for the vehicle and the repair performed. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation...
Forum - 01/26/2024
... any and all charges. There are instructions in the owners manual how to maintain and operate the vehicle. If they are not operating it properly for the service regeneration to self-initialize then it is on them, not the dealership, to pay for any repairs. The...
WPC Process Overview - 12/26/2023
... to allow parts to be successfully routed and analyzed. Whenever possible, the container from the new/replacement part should be used for the return of the failed part. All previous labeling on the box should be removed or covered prior to re-use. Leaving...
Important Updates - 12/26/2023
... (TAC). GM has also put an interim additional labor compensation into place as dealers learn new technology and processes related to the continued EV transition. Up to $500 may be claimed in additional labor on all job cards for battery pack/module...
Reject of the Month - December 2023 - 11/29/2023
... therefore requiring a second tow to a neighboring dealership, “Pro Cadillac.” Once the vehicle was at Pro Cadillac a field engineer was scheduled to work with the technician to obtain the necessary information to complete the buyback with...
Supporting Documentation - 01/29/2024
... writeups) Completed CPO forms for warranty repair events Completed PDI forms Completed Multi-Point Vehicle Inspection (MPVI) forms on GM-paid maintenance events Copies of sublet invoices Alignment printouts Cost Comparison Worksheet DCBS – Diagnostic...
Process and Time Management - 01/29/2024
... managers are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement. Service advisors or warranty administrators...
Job Card Systems - 09/25/2023
... be signed by the customer at time of job card write up giving their authorization to repair their vehicle. If printed, the customer signs the job card. If not printed, they must sign on a tablet, which then shows their signature on an invoice copy. If...
Most Common Audit Deviations - 09/25/2023
... by tablet. The authorization must be obtained prior to work being performed. When servicing stock vehicles, the service manager must sign the job card prior to work being performed. Missing/Incomplete Technician Time Stamps: OLH, Variable Diagnostics...
Reject of the Month - October 2023 - 09/25/2023
... comments stating that the programming sequence was not successfully completed. This means that the vehicle must be brought back to the dealership to be correctly programmed. The comments also indicated that the Setup/Configuration of the Instrument ...
When the Service Manager is Away - 06/30/2015
... by the service advisors and generally the customer helps out by reminding the advisor that their vehicle is still not fixed to their liking. Before a possible comeback repair is dispatched to the technician, get the manager-in-charge to sign, date, and...
Required Operating Procedures - 04/08/2016
... must sign when the dealer is unable to obtain the customer signature and for service agent owned vehicles. In these situations, the signature must include explanation, date, time, and signature/initials. Service management approvals and authorizations...
Is Your Job Card Filing System Compliant? - 02/02/2016
... a document disaster recovery plan is in place. For those service agents who file using paper vehicle history files, the files are to be retained in sequence by the model year and last six positions of the VIN. History files must include all supporting...
Option A or C Labor Rate - 11/29/2016
... effective 1/1/2017. Labor rate increases are automatic, with increases applied at the first of the New Year. The annual labor rate increase will be at least 2.5%. Option C rates never decrease. Dealers that are in their third year of the Option C labor...
GM Audit Mail-Out-Review - 02/17/2017
GM’s MOR process has transitioned from a conventional mail to a new web-based system. GlobalConnect users with a Dealer Principal and/or General Manager role selected within the Global profile will receive notification of a MOR. Confirm within the...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer list price, and sales tax is covered unless it is exempt in your state. Rental coverage is available upon request for up to $40/day for a max...
Consequential Damage - 06/27/2016
... corrected. Service advisors should listen carefully to what the customer has to say about their vehicle and enter each complaint as an individual line on the job card. Sometimes a single complaint turns into more than one repair. If the additional...
Complaint and Cause Codes - 09/27/2016
... payment. The complaint code is chosen from the complaint category, which specifies the area of the vehicle concern. If you choose a complaint code that doesn't fit the labor operation category, the transaction will reject: Error 157: Labor code...
Hybrid Batteries - 10/24/2017
... advised to follow applicable bulletin or PI in Service Information for details regarding involved vehicles, service procedures, and exchange instructions. Remember that electronic products that are obtained for warranty and policy repairs from...
Option A or C Labor Rate - 11/21/2017
... effective 1/1/2018 Labor rate increases are automatic, with increases applied at the first of the New Year. The annual labor rate increase will be at least 2.5%. Option C rates never decrease. Dealers that are in their third year of the Option C labor...
GM Authorization - 02/20/2018
... codes, and Warranty Claim Codes associated with a reprogramming event must be accurate for the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... SI to ensure future claim compliance. Enter the VIN or select the year, make, model of vehicle being repaired and click Next. Select the Service Manual/Bulletins link. Select Body Repair then Collision Repair, or enter a keyword (e.g. “quarter...
Reject of the Month - Module Reprogramming - 02/20/2018
... Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that he was unable to duplicate the concern, but a code was set in the seat module requiring reprogramming...
Certified Elite - 01/22/2018
... the 2019 calendar year. Program criteria and thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues...
Grading Criteria at a Glance - 09/27/2017
... are just a few of the grading criteria presented for analysis, for those of you that are “new” to this reporting feature, it provides a tool to initiate a warranty review at your dealership. GWM provides the metrics and transaction/job card...
Add On Repair Documentation Reminders - 09/27/2017
... approval and the customer’s approval. Required Field Actions discovered on dealer owned vehicles do not require service management approval. If a technician finds a concern that the customer was not aware of, the service manager must verify that...
Associated Accessories - 08/22/2017
... or negligence, the accessory was not installed by a GM dealer, or the accessory was installed on a vehicle registered and operated outside of the US. Additionally, courtesy transportation is not covered....
Policy Changes - 07/25/2017
... Decisions: DMA/DMC Pre-Approval is no longer required on policy decisions for vehicles that are used, older than 6 years, or have more than 150,000 miles. For policy decision situations, dealers must use the Policy Evaluation Tool. If the dealer opts...
Documentation Updates - 05/22/2017
... inventory repairs involving an added operation. Chevrolet Bolt/Bolt EV - For Bolt/Bolt EV vehicles that do not include a transmission oil cooler, use of the J-45096 TransFlow machine is not required. Enter the word BOLT in the labor dependency field...
Diagnosis Time - 07/25/2017
... to find the source of the problem. GM states that strategy based/symptom diagnosis is an organized vehicle diagnostics approach for finding the source or cause of a defined problem. This is accomplished by following consistent, systematic, and logical...
Reject of the Month - 06/19/2017
... The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle was at the dealership for the installation of a remanufactured engine on a customer pay invoice. The technician performed an internal failure check...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned...
Pre-Repair Authorization - 09/25/2018
... a PRA number that must be included on the warranty transaction, with the email retained in the vehicle history file. If the defect is considered to be a non-warrantable defect, the email will contain an explanation why. This email communication may be...
Service Management Approvals & Authorizations - 10/23/2018
... and warranty on dealer owned inventory must be approved prior to work being performed on the vehicle. Prior to performing add on repairs, contact must be made with the customer. The date and time that the customer provided permission must be documented...
More on Variable Diagnostic Time - 11/29/2018
... must support the time paid. Clocked time alone does not justify payment, and with this still new requirement, warranty administrators now have to be a little more particular in reading the technician’s diagnosis documentation to be sure it supports...
Employee Discount Program - 10/23/2018
... that are valid through December 31, 2018. The authorizations may be used on their own vehicles or they may be shared with family and friends. Eligible participating dealerships submit claims through GWM with transaction type ZSSP and one of the following...
Labor Rate Enrollment - 10/23/2018
... effective 1/1/2019. Labor rate increases are automatic, with increases applied at the first of the New Year. The annual rate will increase by at least 2.5%. The rate will never decrease. Dealers that are in their third year of the Option C labor...
Diagnostic Time Self Review - 12/19/2018
... a look back at the front page article from the December 2018 edition of the Warranty News for More on Variable Diagnostic Time. Global Warranty Management provides you with the tools to run a diagnostic (supplemental) labor time report through...
Electrical Diagnosis - 01/21/2019
... are. To compensate for this, some technicians will clock in for around 0.3 and then clock in a new time to be used for OLH if the repair labor operation doesn’t allow for diagnosis. The first clocked time cannot be used for OLH, but the second...
GM’s MOR process has transitioned from a conventional mail to a new web-based system. GlobalConnect users with a Dealer Principal and/or General Manager role selected within the Global profile will receive notification of a MOR. Confirm within the...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer list price, and sales tax is covered unless it is exempt in your state. Rental coverage is available upon request for up to $40/day for a max...
Consequential Damage - 06/27/2016
... corrected. Service advisors should listen carefully to what the customer has to say about their vehicle and enter each complaint as an individual line on the job card. Sometimes a single complaint turns into more than one repair. If the additional...
Complaint and Cause Codes - 09/27/2016
... payment. The complaint code is chosen from the complaint category, which specifies the area of the vehicle concern. If you choose a complaint code that doesn't fit the labor operation category, the transaction will reject: Error 157: Labor code...
Hybrid Batteries - 10/24/2017
... advised to follow applicable bulletin or PI in Service Information for details regarding involved vehicles, service procedures, and exchange instructions. Remember that electronic products that are obtained for warranty and policy repairs from...
Option A or C Labor Rate - 11/21/2017
... effective 1/1/2018 Labor rate increases are automatic, with increases applied at the first of the New Year. The annual labor rate increase will be at least 2.5%. Option C rates never decrease. Dealers that are in their third year of the Option C labor...
GM Authorization - 02/20/2018
... codes, and Warranty Claim Codes associated with a reprogramming event must be accurate for the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... SI to ensure future claim compliance. Enter the VIN or select the year, make, model of vehicle being repaired and click Next. Select the Service Manual/Bulletins link. Select Body Repair then Collision Repair, or enter a keyword (e.g. “quarter...
Reject of the Month - Module Reprogramming - 02/20/2018
... Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that he was unable to duplicate the concern, but a code was set in the seat module requiring reprogramming...
Certified Elite - 01/22/2018
... the 2019 calendar year. Program criteria and thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues...
Grading Criteria at a Glance - 09/27/2017
... are just a few of the grading criteria presented for analysis, for those of you that are “new” to this reporting feature, it provides a tool to initiate a warranty review at your dealership. GWM provides the metrics and transaction/job card...
Add On Repair Documentation Reminders - 09/27/2017
... approval and the customer’s approval. Required Field Actions discovered on dealer owned vehicles do not require service management approval. If a technician finds a concern that the customer was not aware of, the service manager must verify that...
Associated Accessories - 08/22/2017
... or negligence, the accessory was not installed by a GM dealer, or the accessory was installed on a vehicle registered and operated outside of the US. Additionally, courtesy transportation is not covered....
Policy Changes - 07/25/2017
... Decisions: DMA/DMC Pre-Approval is no longer required on policy decisions for vehicles that are used, older than 6 years, or have more than 150,000 miles. For policy decision situations, dealers must use the Policy Evaluation Tool. If the dealer opts...
Documentation Updates - 05/22/2017
... inventory repairs involving an added operation. Chevrolet Bolt/Bolt EV - For Bolt/Bolt EV vehicles that do not include a transmission oil cooler, use of the J-45096 TransFlow machine is not required. Enter the word BOLT in the labor dependency field...
Diagnosis Time - 07/25/2017
... to find the source of the problem. GM states that strategy based/symptom diagnosis is an organized vehicle diagnostics approach for finding the source or cause of a defined problem. This is accomplished by following consistent, systematic, and logical...
Reject of the Month - 06/19/2017
... The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle was at the dealership for the installation of a remanufactured engine on a customer pay invoice. The technician performed an internal failure check...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned...
Pre-Repair Authorization - 09/25/2018
... a PRA number that must be included on the warranty transaction, with the email retained in the vehicle history file. If the defect is considered to be a non-warrantable defect, the email will contain an explanation why. This email communication may be...
Service Management Approvals & Authorizations - 10/23/2018
... and warranty on dealer owned inventory must be approved prior to work being performed on the vehicle. Prior to performing add on repairs, contact must be made with the customer. The date and time that the customer provided permission must be documented...
More on Variable Diagnostic Time - 11/29/2018
... must support the time paid. Clocked time alone does not justify payment, and with this still new requirement, warranty administrators now have to be a little more particular in reading the technician’s diagnosis documentation to be sure it supports...
Employee Discount Program - 10/23/2018
... that are valid through December 31, 2018. The authorizations may be used on their own vehicles or they may be shared with family and friends. Eligible participating dealerships submit claims through GWM with transaction type ZSSP and one of the following...
Labor Rate Enrollment - 10/23/2018
... effective 1/1/2019. Labor rate increases are automatic, with increases applied at the first of the New Year. The annual rate will increase by at least 2.5%. The rate will never decrease. Dealers that are in their third year of the Option C labor...
Diagnostic Time Self Review - 12/19/2018
... a look back at the front page article from the December 2018 edition of the Warranty News for More on Variable Diagnostic Time. Global Warranty Management provides you with the tools to run a diagnostic (supplemental) labor time report through...
Electrical Diagnosis - 01/21/2019
... are. To compensate for this, some technicians will clock in for around 0.3 and then clock in a new time to be used for OLH if the repair labor operation doesn’t allow for diagnosis. The first clocked time cannot be used for OLH, but the second...
Service Agent Self-Review (SASR) - 05/22/2018
... correct labor operation was used, review 3 C’s – did the technician repair what the vehicle came in for? Excess Expense: identify those areas with excess expense and review the associated transactions to find cases with authorization code...
Repair Time Overlap - 05/22/2018
... leaks; the water pump and the water outlet. While those two parts may be on different sides of the vehicle, the technician only had to drain and refill the coolant once. Time should be reduced on the second labor operation to reflect that overlap. Sometimes...
Reject Reason - Data Analysis - 08/21/2018
... job card and warranty submission as an auditor may. For example: Job card header: customer and vehicle information is complete, including the in-service or delivery date Customer (or service management) signature in the Authorization to Perform Repairs...
What is Your Reject Percentage? - 08/21/2018
... with the Maintenance Service Rejects article that was published with the August edition of the newsletter. To date, the majority of respondents have a reject percentage of 6-10%, closely followed by those with an 11-15% reject rate. For some of...
Empowerment - 06/23/2020
... decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents to consistently make effective use of policy resources. There...
A Better Cause of Failure - 05/28/2020
... component failed you may have to see that failure. Since most defective components are replaced in vehicles, as opposed to being repaired, seeing a failure isn’t necessarily an option when the component isn’t taken apart. The cause of failure...
Reject of the Month - September 2020 - 08/25/2020
... the customer’s copy of the invoice, to display what action(s) were performed to repair their vehicle. In addition to GMAS reviewing the job card for supportive 3 C’s in a review situation, the GWM system validates text entries in the...
Limited Lifetime Parts Warranty - 11/25/2020
... in the first 12 or 24 months, depending on the original sale date. The customer may take their vehicle to any GM dealership if they experience a part failure. If a part fails within 12 or 24 months (depending on the original sale date) of purchase, submit...
Policy Evaluation Tool Deviations - 11/25/2020
... results.” If approved, print the form and attach to the job card and retain in the vehicle history file. A copy of the approved pre-approval form is no longer required to be attached to the submitted transaction, but a copy of the PET is. Only...
Components and Services with Limited Coverage - 12/29/2020
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual,...
Add On Repair Approval Process Requirements - 12/29/2020
Once a job card is printed, any new customer concern added to it is considered an add on repair. It doesn’t matter if the customer is still standing right in front of you or they call you later in the day to tell you they had forgotten to tell you...
CSMT PRA Process - 09/22/2020
... submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer are in the service drive. The CSMT PRA process is not to be confused with the Claim Pre-Approval process through the Aftersales Empowerment...
Process and Time Management - 01/28/2020
... talked to are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement. Service advisors need to present a Policy...
Service Policies and Procedures Updates - 03/27/2020
... date. When using pre-write up forms, they must be attached to the job card and retained in the vehicle history folder. The delivery date or in-service date must be documented on the job card at time of write-up or attach a copy of IVH. Service Policies...
Parts Retention - 05/29/2020
... Under no circumstances are warranty/policy parts to be sold for salvage value or installed on a vehicle sold at retail, wholesale, or salvage, or used in any other application. Maintenance related parts (e.g. cabin/air filters) must follow the minimum...
More on Other Labor Hours - 04/29/2020
... consistent, systematic, and logical steps using published diagnostic procedures. Today’s vehicles have gotten a lot more complex, which results in situations where Strategy Based Diagnostic time could end up being a considerable amount of time....
Part Warranty Exceptions - 03/27/2020
... the ACDelco attery distributor. Labor is not reimbursable. Batteries replaced during the vehicle warranty will continue to be covered for the remainder of the Bumper-to-Bumper Warranty or 12 months/unlimited miles, whichever is greater. This is...
Claiming Parts Expediting - 08/27/2019
... dealership, but may be reimbursed when submitting the warranty transaction for the repair of the vehicle. Engines, transmissions/transaxles, transfer cases, and other major components are parts that should not be expedited and should always be ordered...
Reject of the Month - September 2019 - 08/27/2019
... are times when it is difficult or not possible to get the customer’s signature (e.g. the vehicle was towed in or dropped off after hours). In those situations, service management must state the reason and sign on the authorization line on the job...
Cost Comparison Worksheets - 08/27/2019
... may have a customer who won’t approve an engine or transmission repair and is demanding a new assembly, or an out-of-town customer who has an engine or transmission problem and parts to repair are on back order. Preapproval is to be obtained by...
When Not to Add a Warranty Line - 07/30/2019
Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that...
Scattered - 10/23/2019
... latest policy updates, bulletins, and messages published on GlobalConnect and within the Warranty News. Don’t hesitate to ask for help. Warranty is not a static entity, it is ever-changing and developing. With that being said, even those...
Policy Evaluation Tool - 09/24/2019
... the case of a repair being performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation from the bulletin. The...
Warranty Analysis Reports - 10/23/2019
... on the information that can be gleaned from them. Check out the December edition of the Warranty News for more! ...
Pre-Repair Authorization - 10/23/2019
... in the Comments field. Take a look at the PRA article in the October edition of the Warranty News for more information. ...
... correct labor operation was used, review 3 C’s – did the technician repair what the vehicle came in for? Excess Expense: identify those areas with excess expense and review the associated transactions to find cases with authorization code...
Repair Time Overlap - 05/22/2018
... leaks; the water pump and the water outlet. While those two parts may be on different sides of the vehicle, the technician only had to drain and refill the coolant once. Time should be reduced on the second labor operation to reflect that overlap. Sometimes...
Reject Reason - Data Analysis - 08/21/2018
... job card and warranty submission as an auditor may. For example: Job card header: customer and vehicle information is complete, including the in-service or delivery date Customer (or service management) signature in the Authorization to Perform Repairs...
What is Your Reject Percentage? - 08/21/2018
... with the Maintenance Service Rejects article that was published with the August edition of the newsletter. To date, the majority of respondents have a reject percentage of 6-10%, closely followed by those with an 11-15% reject rate. For some of...
Empowerment - 06/23/2020
... decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents to consistently make effective use of policy resources. There...
A Better Cause of Failure - 05/28/2020
... component failed you may have to see that failure. Since most defective components are replaced in vehicles, as opposed to being repaired, seeing a failure isn’t necessarily an option when the component isn’t taken apart. The cause of failure...
Reject of the Month - September 2020 - 08/25/2020
... the customer’s copy of the invoice, to display what action(s) were performed to repair their vehicle. In addition to GMAS reviewing the job card for supportive 3 C’s in a review situation, the GWM system validates text entries in the...
Limited Lifetime Parts Warranty - 11/25/2020
... in the first 12 or 24 months, depending on the original sale date. The customer may take their vehicle to any GM dealership if they experience a part failure. If a part fails within 12 or 24 months (depending on the original sale date) of purchase, submit...
Policy Evaluation Tool Deviations - 11/25/2020
... results.” If approved, print the form and attach to the job card and retain in the vehicle history file. A copy of the approved pre-approval form is no longer required to be attached to the submitted transaction, but a copy of the PET is. Only...
Components and Services with Limited Coverage - 12/29/2020
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual,...
Add On Repair Approval Process Requirements - 12/29/2020
Once a job card is printed, any new customer concern added to it is considered an add on repair. It doesn’t matter if the customer is still standing right in front of you or they call you later in the day to tell you they had forgotten to tell you...
CSMT PRA Process - 09/22/2020
... submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer are in the service drive. The CSMT PRA process is not to be confused with the Claim Pre-Approval process through the Aftersales Empowerment...
Process and Time Management - 01/28/2020
... talked to are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement. Service advisors need to present a Policy...
Service Policies and Procedures Updates - 03/27/2020
... date. When using pre-write up forms, they must be attached to the job card and retained in the vehicle history folder. The delivery date or in-service date must be documented on the job card at time of write-up or attach a copy of IVH. Service Policies...
Parts Retention - 05/29/2020
... Under no circumstances are warranty/policy parts to be sold for salvage value or installed on a vehicle sold at retail, wholesale, or salvage, or used in any other application. Maintenance related parts (e.g. cabin/air filters) must follow the minimum...
More on Other Labor Hours - 04/29/2020
... consistent, systematic, and logical steps using published diagnostic procedures. Today’s vehicles have gotten a lot more complex, which results in situations where Strategy Based Diagnostic time could end up being a considerable amount of time....
Part Warranty Exceptions - 03/27/2020
... the ACDelco attery distributor. Labor is not reimbursable. Batteries replaced during the vehicle warranty will continue to be covered for the remainder of the Bumper-to-Bumper Warranty or 12 months/unlimited miles, whichever is greater. This is...
Claiming Parts Expediting - 08/27/2019
... dealership, but may be reimbursed when submitting the warranty transaction for the repair of the vehicle. Engines, transmissions/transaxles, transfer cases, and other major components are parts that should not be expedited and should always be ordered...
Reject of the Month - September 2019 - 08/27/2019
... are times when it is difficult or not possible to get the customer’s signature (e.g. the vehicle was towed in or dropped off after hours). In those situations, service management must state the reason and sign on the authorization line on the job...
Cost Comparison Worksheets - 08/27/2019
... may have a customer who won’t approve an engine or transmission repair and is demanding a new assembly, or an out-of-town customer who has an engine or transmission problem and parts to repair are on back order. Preapproval is to be obtained by...
When Not to Add a Warranty Line - 07/30/2019
Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that...
Scattered - 10/23/2019
... latest policy updates, bulletins, and messages published on GlobalConnect and within the Warranty News. Don’t hesitate to ask for help. Warranty is not a static entity, it is ever-changing and developing. With that being said, even those...
Policy Evaluation Tool - 09/24/2019
... the case of a repair being performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation from the bulletin. The...
Warranty Analysis Reports - 10/23/2019
... on the information that can be gleaned from them. Check out the December edition of the Warranty News for more! ...
Pre-Repair Authorization - 10/23/2019
... in the Comments field. Take a look at the PRA article in the October edition of the Warranty News for more information. ...
Some Warranty Parts Center Process Requirements - 12/02/2019
... and details, including legal requirements, so we are going to delve into these processes with newsletter articles over the next couple of months. When GM requests a part to be sent to the WPC, dealers will be notified in Global Warranty Management in...
Up Assemblies - 06/26/2019
... place of a single component for a warranty repair, the entire up assembly must be installed on the vehicle. GM will bill the dealer the cost of the alternate part, plus any applicable core charge. The warranty transaction for an up assembly should...
Bulletin Updates - 06/26/2019
... The completed Calibration Verification Number must be attached to the job card and retained in the vehicle history file. Bulletins with specific verification requirements include 090604026, 17NA100, 140604003, and 16NA325....
Documentation of Approval - 02/21/2019
We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date,...
GM Authorization and Attachments - 01/21/2019
... the request for extended rental days. These details include total number of days requested, the vehicle completion date, a dated timeline, the day the part was ordered, received, installed, and returned to the customer. Additionally, they may request...
Authorizations and Attachments - 06/27/2023
... Portal. A copy of the pre-approval must be attached to the job card and retained in the vehicle history folder. Rental Over 10 Days - Rentals that exceed ten days require DMA pre-approval using the form found in the Empowerment Portal. This form must...
... and details, including legal requirements, so we are going to delve into these processes with newsletter articles over the next couple of months. When GM requests a part to be sent to the WPC, dealers will be notified in Global Warranty Management in...
Up Assemblies - 06/26/2019
... place of a single component for a warranty repair, the entire up assembly must be installed on the vehicle. GM will bill the dealer the cost of the alternate part, plus any applicable core charge. The warranty transaction for an up assembly should...
Bulletin Updates - 06/26/2019
... The completed Calibration Verification Number must be attached to the job card and retained in the vehicle history file. Bulletins with specific verification requirements include 090604026, 17NA100, 140604003, and 16NA325....
Documentation of Approval - 02/21/2019
We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date,...
GM Authorization and Attachments - 01/21/2019
... the request for extended rental days. These details include total number of days requested, the vehicle completion date, a dated timeline, the day the part was ordered, received, installed, and returned to the customer. Additionally, they may request...
Authorizations and Attachments - 06/27/2023
... Portal. A copy of the pre-approval must be attached to the job card and retained in the vehicle history folder. Rental Over 10 Days - Rentals that exceed ten days require DMA pre-approval using the form found in the Empowerment Portal. This form must...
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New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... is making sure that those individuals assigned the responsibility of receiving and checking in new vehicles at your dealership fully understand the process of new vehicle inspection. There is only one opportunity to get it right when it comes to the...
March 2015 Recall Update - 02/23/2015
... a 3.6L twin-turbo engine. Technicians are to inspect, and if necessary, repair the wire harness. A new design alternator bracket and a mastic patch over the weld on the vehicle body rail must also be installed. The recall is in effect until February...
November 2014 Recall Update - 10/31/2014
... shift linkage pin are in place. If any combination of the retaining clips and/or pin is missing, new retaining clips and pin must be installed. The recall applies to the 2014 Chevrolet Camaro equipped with a manual transmission. The recall program is...
January 2016 Recall Update - 01/11/2016
... Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin.Safety Recall 09270C: Material Over SDM Retaining...
September 2014 Recall Update - 09/09/2014
... Unwanted Transfer Case Shift to Neutral: The service procedure has been revised to include a new Caution statement to stress that it is essential that the transfer case setup procedure in step 4 is performed to ensure proper transfer case operation....
August 2015 Recall Update - 07/29/2015
... Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, Tennessee, Texas; 2007 Cobalt, G4, Ion vehicles sold or originally registered in AL, AR, GA, HI, LA, MS, NC, NM, OK,...
July 2016 Recall Update - 06/27/2016
... in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012 model year vehicles. The recall has also been updated to add a note at the beginning of the Service Information...
May 2014 Recall Update - 05/09/2014
... redesigned part. Dealers are to replace the ignition cylinder, cut and, if necessary, re-learn two new ignition/door keys and attach the provided key ring to each key. The recall update includes a replacement key modification procedure. Vehicles involved...
October 2014 Recall Update - 10/03/2014
... Signal Lamp Outage Indicator Not Working: Certain 2011-2013 Buick Regal and 2013 Chevrolet Malibu vehicles equipped with Halogen Headlamps may require BCM reprogramming. The bulletin has been updated to include a copy of the customer letter and to extend...
September 2016 Recall Update - 08/23/2016
... under certain circumstances. Dealers are instructed to reprogram the engine control module with new calibration for emergency vehicles, which will remove the emission control system speed limitations, and provide an earlier warning for diesel particulate...
The New Certified Pre-Owned Program - 09/19/2011
Beginning June 11th, 2011, GM introduced a new Certified Pre-Owned Program (CPO). This program includes Chevrolet, Buick, GMC, Pontiac, and Saturn vehicles. Key changes in the program include a new two-year, 30,000 mile maintenance plan and limitations...
June 2014 Recall Update - 06/06/2014
... Enclave, Chevrolet Traverse, and GMC Acadia vehicles. Dealers are to reprogram the ECM with a new software calibration to correct an inaccurate fuel gauge reading at both the high and low end of the fuel range. Customer Satisfaction Program 14047:...
August 2014 Recall Update - 08/05/2014
... Dealers are instructed to inspect the part number of the door module and, if necessary, install a new door module.Noncompliance Recall 12212: Turn Signal Lamp Outage Indicator Not Working: Certain 2011-2013 Buick Regal and 2013 Chevrolet Malibu vehicles...
October 2015 Recall Update - 10/02/2015
... to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been removed. The recall applies to certain 2012-2013 Buick LaCrosse, Regal and 2013 Chevrolet Malibu Eco vehicles...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Older and Non-GM Rental Vehicles - 09/09/2014
... for regular warranty customers as well. As a result, dealers are experiencing difficulty obtaining newer GM rental vehicles for customers receiving warranty repairs. Administrative Message G_0000188726, released in March of this year, advised dealers...
New! Vehicle Health Management (VHM) - 11/25/2014
The intent of the newly launched VHM service is to help prevent the customer from experiencing a vehicle No Start condition. VHM accomplishes this by monitoring the Engine Cranking system and the Fuel Delivery system. If either of these monitored systems...
January 2015 Recall Update - 12/19/2014
... assembly and mounting bracket. Safety Recall 14176B: Version B of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The...
New Vehicle Tire Warranty Program - 10/02/2015
Bulletin 00-03-10-003 was updated on two separate occasions in September. The first update, Version S, was released on September 7, 2015. This version provided the following updates:The 2016 model year is now includedClarification of policies applicable ...
June 2016 Recall Update - 05/24/2016
... The recall contains two unique repairs that involve different parts. The first repair is for new, unused, and unsold vehicles in dealer inventory with less than 50 miles on the odometer. The second remedy is for new, unused, and unsold vehicles in dealer...
Batteries & New Vehicle Inventory - 08/23/2016
... is not covered by the vehicle warranty during the period of dealer inventory storage. If a newly delivered vehicle will not start due to a discharged or defective battery, the claim must be submitted within one week of the vehicle's arrival at the d...
DBC New Vehicle Damage Team - 12/21/2016
The Dealer Business Center New Vehicle Damage Team has moved off-line, effective December 1, 2016. The New Vehicle Damage Reporting Form has been created to allow dealers the ability to upload delivery receipts, photos, and Letters of Notification directly...
New Vehicle Tire Warranty Program - 12/19/2018
B...
New Vehicle Damage - 08/20/2018
A secondary inspection of the vehicle must be performed within 3 business days of delivery to the dealership to identify any concealed damage. Concealed damage is typically not detected during the initial walk around and, if found, is documented on the...
New Vehicle Damage - Delivery Receipt: - 03/26/2018
Both the service agent inspector and carrier driver are required to sign and date the EPOD/Delivery Receipt if the vehicle is delivered during regular inspection hours. A valid damage code must be applied when damage is found on the vehicle. Comments...
... is making sure that those individuals assigned the responsibility of receiving and checking in new vehicles at your dealership fully understand the process of new vehicle inspection. There is only one opportunity to get it right when it comes to the...
March 2015 Recall Update - 02/23/2015
... a 3.6L twin-turbo engine. Technicians are to inspect, and if necessary, repair the wire harness. A new design alternator bracket and a mastic patch over the weld on the vehicle body rail must also be installed. The recall is in effect until February...
November 2014 Recall Update - 10/31/2014
... shift linkage pin are in place. If any combination of the retaining clips and/or pin is missing, new retaining clips and pin must be installed. The recall applies to the 2014 Chevrolet Camaro equipped with a manual transmission. The recall program is...
January 2016 Recall Update - 01/11/2016
... Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin.Safety Recall 09270C: Material Over SDM Retaining...
September 2014 Recall Update - 09/09/2014
... Unwanted Transfer Case Shift to Neutral: The service procedure has been revised to include a new Caution statement to stress that it is essential that the transfer case setup procedure in step 4 is performed to ensure proper transfer case operation....
August 2015 Recall Update - 07/29/2015
... Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, Tennessee, Texas; 2007 Cobalt, G4, Ion vehicles sold or originally registered in AL, AR, GA, HI, LA, MS, NC, NM, OK,...
July 2016 Recall Update - 06/27/2016
... in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012 model year vehicles. The recall has also been updated to add a note at the beginning of the Service Information...
May 2014 Recall Update - 05/09/2014
... redesigned part. Dealers are to replace the ignition cylinder, cut and, if necessary, re-learn two new ignition/door keys and attach the provided key ring to each key. The recall update includes a replacement key modification procedure. Vehicles involved...
October 2014 Recall Update - 10/03/2014
... Signal Lamp Outage Indicator Not Working: Certain 2011-2013 Buick Regal and 2013 Chevrolet Malibu vehicles equipped with Halogen Headlamps may require BCM reprogramming. The bulletin has been updated to include a copy of the customer letter and to extend...
September 2016 Recall Update - 08/23/2016
... under certain circumstances. Dealers are instructed to reprogram the engine control module with new calibration for emergency vehicles, which will remove the emission control system speed limitations, and provide an earlier warning for diesel particulate...
The New Certified Pre-Owned Program - 09/19/2011
Beginning June 11th, 2011, GM introduced a new Certified Pre-Owned Program (CPO). This program includes Chevrolet, Buick, GMC, Pontiac, and Saturn vehicles. Key changes in the program include a new two-year, 30,000 mile maintenance plan and limitations...
June 2014 Recall Update - 06/06/2014
... Enclave, Chevrolet Traverse, and GMC Acadia vehicles. Dealers are to reprogram the ECM with a new software calibration to correct an inaccurate fuel gauge reading at both the high and low end of the fuel range. Customer Satisfaction Program 14047:...
August 2014 Recall Update - 08/05/2014
... Dealers are instructed to inspect the part number of the door module and, if necessary, install a new door module.Noncompliance Recall 12212: Turn Signal Lamp Outage Indicator Not Working: Certain 2011-2013 Buick Regal and 2013 Chevrolet Malibu vehicles...
October 2015 Recall Update - 10/02/2015
... to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been removed. The recall applies to certain 2012-2013 Buick LaCrosse, Regal and 2013 Chevrolet Malibu Eco vehicles...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Older and Non-GM Rental Vehicles - 09/09/2014
... for regular warranty customers as well. As a result, dealers are experiencing difficulty obtaining newer GM rental vehicles for customers receiving warranty repairs. Administrative Message G_0000188726, released in March of this year, advised dealers...
New! Vehicle Health Management (VHM) - 11/25/2014
The intent of the newly launched VHM service is to help prevent the customer from experiencing a vehicle No Start condition. VHM accomplishes this by monitoring the Engine Cranking system and the Fuel Delivery system. If either of these monitored systems...
January 2015 Recall Update - 12/19/2014
... assembly and mounting bracket. Safety Recall 14176B: Version B of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The...
New Vehicle Tire Warranty Program - 10/02/2015
Bulletin 00-03-10-003 was updated on two separate occasions in September. The first update, Version S, was released on September 7, 2015. This version provided the following updates:The 2016 model year is now includedClarification of policies applicable ...
June 2016 Recall Update - 05/24/2016
... The recall contains two unique repairs that involve different parts. The first repair is for new, unused, and unsold vehicles in dealer inventory with less than 50 miles on the odometer. The second remedy is for new, unused, and unsold vehicles in dealer...
Batteries & New Vehicle Inventory - 08/23/2016
... is not covered by the vehicle warranty during the period of dealer inventory storage. If a newly delivered vehicle will not start due to a discharged or defective battery, the claim must be submitted within one week of the vehicle's arrival at the d...
DBC New Vehicle Damage Team - 12/21/2016
The Dealer Business Center New Vehicle Damage Team has moved off-line, effective December 1, 2016. The New Vehicle Damage Reporting Form has been created to allow dealers the ability to upload delivery receipts, photos, and Letters of Notification directly...
New Vehicle Tire Warranty Program - 12/19/2018
B...
New Vehicle Damage - 08/20/2018
A secondary inspection of the vehicle must be performed within 3 business days of delivery to the dealership to identify any concealed damage. Concealed damage is typically not detected during the initial walk around and, if found, is documented on the...
New Vehicle Damage - Delivery Receipt: - 03/26/2018
Both the service agent inspector and carrier driver are required to sign and date the EPOD/Delivery Receipt if the vehicle is delivered during regular inspection hours. A valid damage code must be applied when damage is found on the vehicle. Comments...
New Vehicle Damage - Inspection - 03/26/2018
Begin inspection of a new vehicle at the driver side front quarter. Work in a counter clock wise fashion to the rear of the car, then the passenger side and on to the front end. Complete the inspection by looking under the hood and finally in the interior...
New Vehicle Damage - Damage Code - 03/26/2018
... print copies of the Transportation Damage Codes Quick Reference Warranty Help Card for each of the New Vehicle Inspection Technicians at your dealership. The help cards are located within the Resources tab of the site....
New Vehicle Tire Warranty Program - 11/29/2023
The New Vehicle Tire Warranty Program provides coverage for the tires supplied with a new vehicle against defects in materials or workmanship under the B2B NVLW. The New Vehicle Tire Warranty Program Bulletin, 20-NA-159. has recently been revised...
New Vehicle Inventory Battery Procedures - 02/28/2023
... on the GlobalConnect App Center, provides a battery maintenance report to identify vehicles in new vehicle inventory that require attention. It addresses specific vehicles in your dealer inventory that require “Charge 12V Battery Charge”,...
New Vehicle Damage (NVD) - 10/01/2021
A thorough walk-around inspection should be performed on new GM vehicles. This inspection is essential for prompt payment of transportation transactions. All exceptions noted during the walk-around inspection must be numerically coded using the closest...
New Vehicle Damage - Photographs - 10/01/2021
GM requires color, digital photos to be uploaded with the Transportation Damage transaction. The photos support the claim and the repair performed. It is a best practice to take several photos of each damaged area with sufficient lighting. Confirm that ...
New Vehicle Inspections - 04/29/2021
All new vehicles delivered to your dealership during working hours must be inspected by a trained dealership person for damage and/or missing items. If damage is found or there is an item missing, the situation must be documented on the delivery receipt....
New Vehicle Tire Warranty - 09/04/2013
Bulletin 00-03-10-003 has been updated to include the 2014 model year. The updated bulletin also provides the new Global Labour Code for each tire manufacturer. The latest release of the bulletin has provided the ideal opportunity to recap the policies...
HOT - New Vehicle Tire Warranty Program! - 05/02/2012
The GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information Bulletin has been updated to include the 2013 model year. 2011-2013 model year vehicles are covered by GM against defects in material or workmanship under the...
August 2016 Recall Update - 07/28/2016
... Silverado LD and GMC Sierra LD that are currently registered or previously registered in Maine, New Hampshire, New York, Vermont, and Canada. Also included in the recall are 2007, 2010-2013 Chevrolet Silverado LD, GMC Sierra LD vehicles currently or...
September 2015 Recall Update - 09/03/2015
... Information sections of the recall have been updated to remove the requirement to inspect the new module prior to vehicle installation. Associated modules have also been removed from the Part Information section. The recall applies to certain 2012-13...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... Pre-Delivery Inspection (PDI) credit and PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the...
May 2015 Recall Update - 04/28/2015
Noncompliance Recall 12162: Shift Lever Position Status Displayed Intermittently: Certain 2013 Chevrolet Malibu vehicles equipped with a base level instrument cluster may not illuminate the shift position selected. To correct the condition, dealers are...
July 2015 Recall Update - 06/30/2015
... Coverage 14311B: Negative Battery Cable Loose: The special coverage has been revised to include a new labor operation for the replacement of the battery negative cable for vehicles that are covered under warranty. Certain 2011-2015 Chevrolet Cruze vehicles...
June 2015 Recall Update - 06/02/2015
... is used to operate an Impala PPV. Dealers are instructed to replace the slotted key(s) with the new ignition key designed with a round hole. The recall is in effect until May 31, 2016.Safety Recall 15149: Front Brake Hose Fitting Corrosion: Approximately...
April 2015 Recall Update - 03/26/2015
... a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam shell (cable kit). Involved in the recall population are the 2007-2010 Saturn Aura, and 2008-2010 Chevrolet Malibu, Pontiac...
New Year! New Workshops! - 12/19/2018
2019 Warranty Management Workshop Schedule 02/14/2019 ... Orlando, FL 02/19/2019 ... Tampa, FL 03/05/2019 ... Dallas, TX 03/12/2019 ... Los Angeles, CA 03/14/2019 ... Phoenix, AZ 04/09/2019 ... Knoxville, TN 04/11/2019 ... Alexandria, VA 05/14/2019 ...
New Year, New Labor Rate - 11/29/2018
For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Tuesday, January 1, 2019. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
New Year, New Compliance Initiative - 01/04/2022
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
New Year, New Compliance Initiative - 01/05/2023
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
New Year, New Compliance Initiative - 12/26/2023
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
New Year, New Goals - 01/19/2012
Out with the old and in with the new, so is the tradition of celebrating the New Year. It is the oldest celebrated holiday and has been celebrated for over 4000 years. New Years resolutions find their roots from the past in the form of people...
May 2013 Recall Update - 05/14/2013
... The label incorrectly identifies the vehicle as a flex fuel vehicle. Dealers are to install a new vehicle emission control label. Labels will be sent to the customer of record with installation instructions. The customer may either install the label...
July 2021 Recall Update - 06/29/2021
... PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger airbag inflator kit and bracket. The latest...
July 2014 Recall Update - 07/01/2014
... both front brake rotors. If an incorrect rotor has been installed, dealers are to install a new rotor and replace both front brake pads. Customer Satisfaction Program 14164: Passenger Airbag Status Indicator Illumination: Certain 2014 model year...
Begin inspection of a new vehicle at the driver side front quarter. Work in a counter clock wise fashion to the rear of the car, then the passenger side and on to the front end. Complete the inspection by looking under the hood and finally in the interior...
New Vehicle Damage - Damage Code - 03/26/2018
... print copies of the Transportation Damage Codes Quick Reference Warranty Help Card for each of the New Vehicle Inspection Technicians at your dealership. The help cards are located within the Resources tab of the site....
New Vehicle Tire Warranty Program - 11/29/2023
The New Vehicle Tire Warranty Program provides coverage for the tires supplied with a new vehicle against defects in materials or workmanship under the B2B NVLW. The New Vehicle Tire Warranty Program Bulletin, 20-NA-159. has recently been revised...
New Vehicle Inventory Battery Procedures - 02/28/2023
... on the GlobalConnect App Center, provides a battery maintenance report to identify vehicles in new vehicle inventory that require attention. It addresses specific vehicles in your dealer inventory that require “Charge 12V Battery Charge”,...
New Vehicle Damage (NVD) - 10/01/2021
A thorough walk-around inspection should be performed on new GM vehicles. This inspection is essential for prompt payment of transportation transactions. All exceptions noted during the walk-around inspection must be numerically coded using the closest...
New Vehicle Damage - Photographs - 10/01/2021
GM requires color, digital photos to be uploaded with the Transportation Damage transaction. The photos support the claim and the repair performed. It is a best practice to take several photos of each damaged area with sufficient lighting. Confirm that ...
New Vehicle Inspections - 04/29/2021
All new vehicles delivered to your dealership during working hours must be inspected by a trained dealership person for damage and/or missing items. If damage is found or there is an item missing, the situation must be documented on the delivery receipt....
New Vehicle Tire Warranty - 09/04/2013
Bulletin 00-03-10-003 has been updated to include the 2014 model year. The updated bulletin also provides the new Global Labour Code for each tire manufacturer. The latest release of the bulletin has provided the ideal opportunity to recap the policies...
HOT - New Vehicle Tire Warranty Program! - 05/02/2012
The GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information Bulletin has been updated to include the 2013 model year. 2011-2013 model year vehicles are covered by GM against defects in material or workmanship under the...
August 2016 Recall Update - 07/28/2016
... Silverado LD and GMC Sierra LD that are currently registered or previously registered in Maine, New Hampshire, New York, Vermont, and Canada. Also included in the recall are 2007, 2010-2013 Chevrolet Silverado LD, GMC Sierra LD vehicles currently or...
September 2015 Recall Update - 09/03/2015
... Information sections of the recall have been updated to remove the requirement to inspect the new module prior to vehicle installation. Associated modules have also been removed from the Part Information section. The recall applies to certain 2012-13...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... Pre-Delivery Inspection (PDI) credit and PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the...
May 2015 Recall Update - 04/28/2015
Noncompliance Recall 12162: Shift Lever Position Status Displayed Intermittently: Certain 2013 Chevrolet Malibu vehicles equipped with a base level instrument cluster may not illuminate the shift position selected. To correct the condition, dealers are...
July 2015 Recall Update - 06/30/2015
... Coverage 14311B: Negative Battery Cable Loose: The special coverage has been revised to include a new labor operation for the replacement of the battery negative cable for vehicles that are covered under warranty. Certain 2011-2015 Chevrolet Cruze vehicles...
June 2015 Recall Update - 06/02/2015
... is used to operate an Impala PPV. Dealers are instructed to replace the slotted key(s) with the new ignition key designed with a round hole. The recall is in effect until May 31, 2016.Safety Recall 15149: Front Brake Hose Fitting Corrosion: Approximately...
April 2015 Recall Update - 03/26/2015
... a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam shell (cable kit). Involved in the recall population are the 2007-2010 Saturn Aura, and 2008-2010 Chevrolet Malibu, Pontiac...
New Year! New Workshops! - 12/19/2018
2019 Warranty Management Workshop Schedule 02/14/2019 ... Orlando, FL 02/19/2019 ... Tampa, FL 03/05/2019 ... Dallas, TX 03/12/2019 ... Los Angeles, CA 03/14/2019 ... Phoenix, AZ 04/09/2019 ... Knoxville, TN 04/11/2019 ... Alexandria, VA 05/14/2019 ...
New Year, New Labor Rate - 11/29/2018
For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Tuesday, January 1, 2019. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
New Year, New Compliance Initiative - 01/04/2022
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
New Year, New Compliance Initiative - 01/05/2023
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
New Year, New Compliance Initiative - 12/26/2023
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
New Year, New Goals - 01/19/2012
Out with the old and in with the new, so is the tradition of celebrating the New Year. It is the oldest celebrated holiday and has been celebrated for over 4000 years. New Years resolutions find their roots from the past in the form of people...
May 2013 Recall Update - 05/14/2013
... The label incorrectly identifies the vehicle as a flex fuel vehicle. Dealers are to install a new vehicle emission control label. Labels will be sent to the customer of record with installation instructions. The customer may either install the label...
July 2021 Recall Update - 06/29/2021
... PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger airbag inflator kit and bracket. The latest...
July 2014 Recall Update - 07/01/2014
... both front brake rotors. If an incorrect rotor has been installed, dealers are to install a new rotor and replace both front brake pads. Customer Satisfaction Program 14164: Passenger Airbag Status Indicator Illumination: Certain 2014 model year...
December 2014 Recall Update - 11/25/2014
... and power window switches to function intermittently or stop working. Dealers are to install a new door module to correct the condition. Vehicles repaired with a protective coating applied to the driver's door module under recall 12180 may continue to...
December 2015 Recall Update - 12/01/2015
... gas struts. Dealers are instructed to reprogram the Accessory and Lift Gate Control Module with a new software calibration intended to mitigate the condition. After performing the reprogram, dealers are to check the operation of the power lift gate....
March 2016 Recall Update - 03/01/2016
... Dealers are instructed to replace the engine's front valve cover and front-valve-cover-gasket with new parts of an improved design. The engine's plastic beauty cover and plastic oil-fill-tube extension will be removed, if they have not been already....
Reject of the Month - 12/01/2015
... operation that is specifically for use with vehicles that are still covered under Applicable New Vehicle Limited Warranties was selected. The vehicle involved in the repair is a 2010 model year with just over 140,000 miles on the odometer.The warranty...
October 2016 Recall Update - 09/27/2016
... Airbag and Pretensioner Non-Deploy: Certain vehicles may require reprogramming of the SDM with new software. In vehicles with any previous deployment events recorded in the SDM, dealers are to replace the SDM. Involved vehicles include 2014-2017 Buick...
January 2017 Recall Update - 12/21/2016
... turn on while driving. Dealers are to correct the condition by replacing the hazard switch with a newly designed switch. Safety Recall 16096-01: Front Brake Caliper Leak: The recall has been updated to include a copy of the customer notification...
August 2021 Recall Update - 07/27/2021
... N212326940 Engine Oil Cooler Lines Detaching from Crimp: Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) trucks are included in the recall program the requires replacement of the engine oil cooler lines, oil, oil filter,...
October 2022 Recall Update - 09/26/2022
... has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox...
December 2016 Recall Update - 11/29/2016
... to include additional vehicles as well as to extend the customer reimbursement period for the new population of involved vehicles. Emission Recall 15594: NOx Position 1 Sensor Replacement: Certain 2014-2015 Chevrolet Cruze vehicles equipped with...
February 2016 Recall Update - 02/02/2016
... Coverage 14588C: Engine Cooling Fan Motor: The special coverage has been revised to include a new labor operation for replacing the engine coolant fan motor on vehicles still covered under applicable new vehicle limited warranty. Certain 2011-2015 Chevrolet...
December 2013 Recall Update - 12/09/2013
... gas vehicles. Technicians are to remove the label on the inside of the fuel door and install two new labels that contain larger print. On November 27, this recall was closed in IVH for sold vehicles. Dealers are to continue to install the new labels...
Pre-Delivery Inspection Processes - 07/30/2019
... not be accepted. However, any defects, stored on-board diagnostic codes, or damage noted during new vehicle receiving and/or PDI are to be noted on the PDI form. Service management approval is required for any warranty lines added to a dealer owned...
October 2012 Recall Update - 10/08/2012
... the throttle position sensor and reprogram the Engine Control Module on approximately 2,000,000 vehicles. Involved vehicles include the 2008-2009 Chevrolet TrailBlazer, GMC Envoy, Hummer H2; 2008-2010 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet...
A Review of Roadside Assistance - 02/07/2012
... when it's the winter season in a freezing cold, snowy weather state. Customers who purchase a new GM vehicle don't have to worry about being stranded during these minor emergencies because Roadside Assistance is included with their new vehicle purchase. Roadside...
Anatomy of a Warranty Block - 04/27/2011
... that they were towing their boat to the lake when the noise began. The service writer opens a new job card and pulls the vehicle history from IVH. Here is the problem: IVH shows that this vehicle has a warranty block....but what is a warranty block and...
June 2012 Recall Update - 06/06/2012
... check engine soon light, rough engine operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs. Approximately 138,000 vehicles are involved in the recall campaign. The recall has been updated to include reimbursement...
June 2013 Recall Update - 06/19/2013
... Aveo and 2009-2010 Pontiac G3 vehicles equipped with a 1.6L gas engine. Dealers are to install new spark plug boots and spark plugs. Safety Recall 12106C: Shift Lever Indicator May Not Display Correct Gear: GM has identified that the suspect transmission...
Roadside Assistance - 05/24/2016
All new GM vehicles come with complimentary Roadside Assistance services. The program includes:Towing (legal roadways only)Flat tire or tire compressor and sealant kit changeLock-out assistanceBattery jump startMobile EV charging (select markets)Emergency...
July 2023 Recall Update - 06/26/2023
... program that is in effect until June 30, 2025 involves certain 2022 Chevrolet Silverado 1500 New and GMC Sierra 1500 New vehicles. The trucks may have been shipped without two additional key fobs. Approximately 171 vehicles are involved in the program...
April 2016 Recall Update - 04/08/2016
... Silverado LD and GMC Sierra LD trucks currently or previously registered in ME, NH, NY, and VT; New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island, Ontario, and Quebec. Safety Recall 14574C: Under Hood Fire: Certain 20047 Buick Regal,...
November 2015 Recall Update - 10/23/2015
... 200 Chevrolet Trax vehicles, 2015-2016 model year, will require the installation of a new fuel tank. GM has identified that involved vehicles may have an improperly molded mounting ring for the fuel pump module. Customer Satisfaction Program 15622A:...
February 2015 Recall Update - 01/21/2015
... an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage bin and install a reinforcement latch plate bracket, if necessary. Customer Satisfaction Program...
April 2020 Recall Update - 03/27/2020
... System Malfunction Warning: The recall program that affects certain 2019 Chevrolet Silverado (New Model) and GMC Silverado (New Model) vehicles has been revised to include the customer letter. Customer Satisfaction Recall A192271080 Incorrect Electronic...
Transportation Damage Notes - 03/26/2018
... and fax numbers. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group. The Walk-Around Inspection must include all visible surfaces-e.g. glass, wheels, visible areas of tires, painted surfaces (including...
A Review of the Courtesy Transportation Program - 10/01/2013
... rental provision of the program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers four options: rentals, shuttles, fuel reimbursement, and public transportation...
... and power window switches to function intermittently or stop working. Dealers are to install a new door module to correct the condition. Vehicles repaired with a protective coating applied to the driver's door module under recall 12180 may continue to...
December 2015 Recall Update - 12/01/2015
... gas struts. Dealers are instructed to reprogram the Accessory and Lift Gate Control Module with a new software calibration intended to mitigate the condition. After performing the reprogram, dealers are to check the operation of the power lift gate....
March 2016 Recall Update - 03/01/2016
... Dealers are instructed to replace the engine's front valve cover and front-valve-cover-gasket with new parts of an improved design. The engine's plastic beauty cover and plastic oil-fill-tube extension will be removed, if they have not been already....
Reject of the Month - 12/01/2015
... operation that is specifically for use with vehicles that are still covered under Applicable New Vehicle Limited Warranties was selected. The vehicle involved in the repair is a 2010 model year with just over 140,000 miles on the odometer.The warranty...
October 2016 Recall Update - 09/27/2016
... Airbag and Pretensioner Non-Deploy: Certain vehicles may require reprogramming of the SDM with new software. In vehicles with any previous deployment events recorded in the SDM, dealers are to replace the SDM. Involved vehicles include 2014-2017 Buick...
January 2017 Recall Update - 12/21/2016
... turn on while driving. Dealers are to correct the condition by replacing the hazard switch with a newly designed switch. Safety Recall 16096-01: Front Brake Caliper Leak: The recall has been updated to include a copy of the customer notification...
August 2021 Recall Update - 07/27/2021
... N212326940 Engine Oil Cooler Lines Detaching from Crimp: Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) trucks are included in the recall program the requires replacement of the engine oil cooler lines, oil, oil filter,...
October 2022 Recall Update - 09/26/2022
... has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox...
December 2016 Recall Update - 11/29/2016
... to include additional vehicles as well as to extend the customer reimbursement period for the new population of involved vehicles. Emission Recall 15594: NOx Position 1 Sensor Replacement: Certain 2014-2015 Chevrolet Cruze vehicles equipped with...
February 2016 Recall Update - 02/02/2016
... Coverage 14588C: Engine Cooling Fan Motor: The special coverage has been revised to include a new labor operation for replacing the engine coolant fan motor on vehicles still covered under applicable new vehicle limited warranty. Certain 2011-2015 Chevrolet...
December 2013 Recall Update - 12/09/2013
... gas vehicles. Technicians are to remove the label on the inside of the fuel door and install two new labels that contain larger print. On November 27, this recall was closed in IVH for sold vehicles. Dealers are to continue to install the new labels...
Pre-Delivery Inspection Processes - 07/30/2019
... not be accepted. However, any defects, stored on-board diagnostic codes, or damage noted during new vehicle receiving and/or PDI are to be noted on the PDI form. Service management approval is required for any warranty lines added to a dealer owned...
October 2012 Recall Update - 10/08/2012
... the throttle position sensor and reprogram the Engine Control Module on approximately 2,000,000 vehicles. Involved vehicles include the 2008-2009 Chevrolet TrailBlazer, GMC Envoy, Hummer H2; 2008-2010 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet...
A Review of Roadside Assistance - 02/07/2012
... when it's the winter season in a freezing cold, snowy weather state. Customers who purchase a new GM vehicle don't have to worry about being stranded during these minor emergencies because Roadside Assistance is included with their new vehicle purchase. Roadside...
Anatomy of a Warranty Block - 04/27/2011
... that they were towing their boat to the lake when the noise began. The service writer opens a new job card and pulls the vehicle history from IVH. Here is the problem: IVH shows that this vehicle has a warranty block....but what is a warranty block and...
June 2012 Recall Update - 06/06/2012
... check engine soon light, rough engine operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs. Approximately 138,000 vehicles are involved in the recall campaign. The recall has been updated to include reimbursement...
June 2013 Recall Update - 06/19/2013
... Aveo and 2009-2010 Pontiac G3 vehicles equipped with a 1.6L gas engine. Dealers are to install new spark plug boots and spark plugs. Safety Recall 12106C: Shift Lever Indicator May Not Display Correct Gear: GM has identified that the suspect transmission...
Roadside Assistance - 05/24/2016
All new GM vehicles come with complimentary Roadside Assistance services. The program includes:Towing (legal roadways only)Flat tire or tire compressor and sealant kit changeLock-out assistanceBattery jump startMobile EV charging (select markets)Emergency...
July 2023 Recall Update - 06/26/2023
... program that is in effect until June 30, 2025 involves certain 2022 Chevrolet Silverado 1500 New and GMC Sierra 1500 New vehicles. The trucks may have been shipped without two additional key fobs. Approximately 171 vehicles are involved in the program...
April 2016 Recall Update - 04/08/2016
... Silverado LD and GMC Sierra LD trucks currently or previously registered in ME, NH, NY, and VT; New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island, Ontario, and Quebec. Safety Recall 14574C: Under Hood Fire: Certain 20047 Buick Regal,...
November 2015 Recall Update - 10/23/2015
... 200 Chevrolet Trax vehicles, 2015-2016 model year, will require the installation of a new fuel tank. GM has identified that involved vehicles may have an improperly molded mounting ring for the fuel pump module. Customer Satisfaction Program 15622A:...
February 2015 Recall Update - 01/21/2015
... an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage bin and install a reinforcement latch plate bracket, if necessary. Customer Satisfaction Program...
April 2020 Recall Update - 03/27/2020
... System Malfunction Warning: The recall program that affects certain 2019 Chevrolet Silverado (New Model) and GMC Silverado (New Model) vehicles has been revised to include the customer letter. Customer Satisfaction Recall A192271080 Incorrect Electronic...
Transportation Damage Notes - 03/26/2018
... and fax numbers. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group. The Walk-Around Inspection must include all visible surfaces-e.g. glass, wheels, visible areas of tires, painted surfaces (including...
A Review of the Courtesy Transportation Program - 10/01/2013
... rental provision of the program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers four options: rentals, shuttles, fuel reimbursement, and public transportation...
Simplifying Accessories - 10/08/2012
... a copy of the ADI receipt (with the VIN written on it) should be given to the person who checks in new vehicles. When the vehicle actually arrives, this person can see to it that a job card is created for both the pre-delivery inspection and the accessory...
Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors...
June 2017 Recall Update - 05/22/2017
... due to piston ring wear. Dealers are instructed to perform an oil consumption test and install new pistons and rings. Involved vehicles are covered for a period of 7 years and 6 months or 120,000 miles. Customer Satisfaction Program 16147-01: CHMSL...
OnTRAC Renew & Switch - 05/29/2020
In April GM announced a new OnTRAC feature called “Renew”. This feature was created to prevent rental contracts from exceeding 30 days. When a rental agreement contract goes over 30 days, it’s no longer considered a rental and the Graves...
March 2021 Recall Update - 02/25/2021
... complaints of overheating or a track receipt. The bulletin affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses...
February 2023 Recall Update - 01/24/2023
... that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado 1500 New, Traverse, GMC Sierra 1500 Limited, Sierra 1500 New, 2022-23 Chevrolet Silverado 2500HD/3500HD, and GMC Sierra 2500HD/3500HD vehicles. Customer...
May 2018 Recall Update - 04/23/2018
... Certain Chevrolet Silverado HD, GMC Sierra HD, Pontiac Vibe, Saab 9-3 and 9-5, and Saturn Astra vehicles are involved in the recall program. Safety Recall 17036-02 Passenger Presence System: The correction statement within the bulletin has been updated...
Reject of the Month - 02/23/2015
... time of repair, the labor operation for vehicles still covered under warranty did not apply. The new vehicle bumper-to-bumper coverage on the vehicle was 3/36,000. The applicable warranty section of IVH listed the special coverage with coverage limits...
Updates, Recalls, & Special Coverage - 08/05/2014
... been opened on their vehicle. Product Field Actions are sometimes announced when a vehicle is very new and many times the involved vehicles are still on the service agent's lot. Recall corrections must be made prior to the sale of any GM vehicle by the...
September 2012 Recall Update - 08/30/2012
... Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. The recall was issued to address a condition...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
... body will continue to see change, from a Global vehicle body structure, to GlobalConnect, to the new Global labour code system.The labour operation code system will change from a 5 character alpha numeric code to a 7-digit code. It is anticipated that...
March 2013 Recall Update - 03/11/2013
... coating to the door module. If the switches do not function properly, dealers are to install a new door module. Involved vehicles are currently or previously registered in CT, DE, DC, IL, IN, IA, ME, MD, MA, MI, MN, MO, NH, NJ, NY, OH, PA, RI, VT, WV,...
March 2017 Recall Update - 02/17/2017
... on certain 2017 Cadillac, Chevrolet, and GMC vehicles. Dealers are instructed to affix a corrected new replacement label to the vehicle. Involved vehicles include the Cadillac ATS and XTS, Chevrolet Camaro, Corvette, Cruze, Impala, Malibu, Silverado...
More on Transportation Claims - 03/28/2022
Last month we featured an article on transportation claims focusing on receiving new vehicles, coding damage, and how to submit a transportation claim. On paper, the process isn’t complicated, but there can be obstacles along the way if required...
March 2023 Recall Update - 02/28/2023
... 109,000 vehicles. Involved vehicles include 2022-23 Cadillac XT4, 2022 Chevrolet Silverado 1500 New, and GMC Sierra 1500 New. The recall program is in effect until March 31, 2026 and requires replacement of the heated steering wheel control module. Safety...
Chevrolet Courtesy Transportation Program - 12/09/2013
... towards the qualified mile minimums that are required under the program. Customer test drive is a new feature in the program that suggests, when appropriate, giving your customer who has their vehicle in for a customer pay service a "loaner" vehicle...
July 2011 Recall Update - 06/30/2011
... cross pin was not manufactured to specification. Dealers are to inspect and if necessary install a new rear axle cross pin.Noncompliance Recall 11162- Right Roof-Rail Airbag May Not Deploy if Right Front Seat Unoccupied: Approximately 47,000 Cadillac...
June 2011 Recall Update - 06/08/2011
... GMC Yukon, Yukon XL; 2003-2007 GMC Sierra for 10 years or 150,000 miles. Dealers are to install a new blower motor resistor and resistor module connector. Involved vehicle owners will be notified of the special coverage in phases.Safety Recall 10282D...
December 2011 Recall Update - 12/15/2011
... 11302A - Front Passenger Airbag May Not Deploy in Severe Frontal Crash: Dealers are to install a new front passenger airbag in certain 2012 Chevrolet Express and GMC Savana vehicles due to a deployment concern with the second stage of the dual-stage...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... you are good to go.Not Contact their Customer to give them the Status of their Vehicle. Good news or bad news, you have to keep your customer informed as to what is going on with their vehicle. Your customer may not be particularly interested in the...
March 2014 Recall Update - 02/27/2014
... original involved population. The additional vehicles were built at the Lordstown plant. A new list of vehicles has been included with Global Message G_0000186188. ...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... an issue in your area, work with the regional team for resolution.Dealers in the five boroughs of New York City, Westchester counties and New Jersey may notice a $5 per day surcharge added to the rental invoice. The surcharge is authorized for field...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Service Update Bulletin - 07/28/2016
A Service Update Bulletin involves the immediate correction of new/unsold vehicles in Service Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service, provided the base warranty is...
May 2016 Recall Update - 04/28/2016
... control system will limit speed under certain conditions. Dealers are to reprogram the ECM with new calibration for emergency vehicles, which will remove the emission control system speed limitations, as well as providing an earlier warning for diesel...
... a copy of the ADI receipt (with the VIN written on it) should be given to the person who checks in new vehicles. When the vehicle actually arrives, this person can see to it that a job card is created for both the pre-delivery inspection and the accessory...
Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors...
June 2017 Recall Update - 05/22/2017
... due to piston ring wear. Dealers are instructed to perform an oil consumption test and install new pistons and rings. Involved vehicles are covered for a period of 7 years and 6 months or 120,000 miles. Customer Satisfaction Program 16147-01: CHMSL...
OnTRAC Renew & Switch - 05/29/2020
In April GM announced a new OnTRAC feature called “Renew”. This feature was created to prevent rental contracts from exceeding 30 days. When a rental agreement contract goes over 30 days, it’s no longer considered a rental and the Graves...
March 2021 Recall Update - 02/25/2021
... complaints of overheating or a track receipt. The bulletin affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses...
February 2023 Recall Update - 01/24/2023
... that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado 1500 New, Traverse, GMC Sierra 1500 Limited, Sierra 1500 New, 2022-23 Chevrolet Silverado 2500HD/3500HD, and GMC Sierra 2500HD/3500HD vehicles. Customer...
May 2018 Recall Update - 04/23/2018
... Certain Chevrolet Silverado HD, GMC Sierra HD, Pontiac Vibe, Saab 9-3 and 9-5, and Saturn Astra vehicles are involved in the recall program. Safety Recall 17036-02 Passenger Presence System: The correction statement within the bulletin has been updated...
Reject of the Month - 02/23/2015
... time of repair, the labor operation for vehicles still covered under warranty did not apply. The new vehicle bumper-to-bumper coverage on the vehicle was 3/36,000. The applicable warranty section of IVH listed the special coverage with coverage limits...
Updates, Recalls, & Special Coverage - 08/05/2014
... been opened on their vehicle. Product Field Actions are sometimes announced when a vehicle is very new and many times the involved vehicles are still on the service agent's lot. Recall corrections must be made prior to the sale of any GM vehicle by the...
September 2012 Recall Update - 08/30/2012
... Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. The recall was issued to address a condition...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
... body will continue to see change, from a Global vehicle body structure, to GlobalConnect, to the new Global labour code system.The labour operation code system will change from a 5 character alpha numeric code to a 7-digit code. It is anticipated that...
March 2013 Recall Update - 03/11/2013
... coating to the door module. If the switches do not function properly, dealers are to install a new door module. Involved vehicles are currently or previously registered in CT, DE, DC, IL, IN, IA, ME, MD, MA, MI, MN, MO, NH, NJ, NY, OH, PA, RI, VT, WV,...
March 2017 Recall Update - 02/17/2017
... on certain 2017 Cadillac, Chevrolet, and GMC vehicles. Dealers are instructed to affix a corrected new replacement label to the vehicle. Involved vehicles include the Cadillac ATS and XTS, Chevrolet Camaro, Corvette, Cruze, Impala, Malibu, Silverado...
More on Transportation Claims - 03/28/2022
Last month we featured an article on transportation claims focusing on receiving new vehicles, coding damage, and how to submit a transportation claim. On paper, the process isn’t complicated, but there can be obstacles along the way if required...
March 2023 Recall Update - 02/28/2023
... 109,000 vehicles. Involved vehicles include 2022-23 Cadillac XT4, 2022 Chevrolet Silverado 1500 New, and GMC Sierra 1500 New. The recall program is in effect until March 31, 2026 and requires replacement of the heated steering wheel control module. Safety...
Chevrolet Courtesy Transportation Program - 12/09/2013
... towards the qualified mile minimums that are required under the program. Customer test drive is a new feature in the program that suggests, when appropriate, giving your customer who has their vehicle in for a customer pay service a "loaner" vehicle...
July 2011 Recall Update - 06/30/2011
... cross pin was not manufactured to specification. Dealers are to inspect and if necessary install a new rear axle cross pin.Noncompliance Recall 11162- Right Roof-Rail Airbag May Not Deploy if Right Front Seat Unoccupied: Approximately 47,000 Cadillac...
June 2011 Recall Update - 06/08/2011
... GMC Yukon, Yukon XL; 2003-2007 GMC Sierra for 10 years or 150,000 miles. Dealers are to install a new blower motor resistor and resistor module connector. Involved vehicle owners will be notified of the special coverage in phases.Safety Recall 10282D...
December 2011 Recall Update - 12/15/2011
... 11302A - Front Passenger Airbag May Not Deploy in Severe Frontal Crash: Dealers are to install a new front passenger airbag in certain 2012 Chevrolet Express and GMC Savana vehicles due to a deployment concern with the second stage of the dual-stage...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... you are good to go.Not Contact their Customer to give them the Status of their Vehicle. Good news or bad news, you have to keep your customer informed as to what is going on with their vehicle. Your customer may not be particularly interested in the...
March 2014 Recall Update - 02/27/2014
... original involved population. The additional vehicles were built at the Lordstown plant. A new list of vehicles has been included with Global Message G_0000186188. ...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... an issue in your area, work with the regional team for resolution.Dealers in the five boroughs of New York City, Westchester counties and New Jersey may notice a $5 per day surcharge added to the rental invoice. The surcharge is authorized for field...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Service Update Bulletin - 07/28/2016
A Service Update Bulletin involves the immediate correction of new/unsold vehicles in Service Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service, provided the base warranty is...
May 2016 Recall Update - 04/28/2016
... control system will limit speed under certain conditions. Dealers are to reprogram the ECM with new calibration for emergency vehicles, which will remove the emission control system speed limitations, as well as providing an earlier warning for diesel...
Courtesy Transportation Reminders - 03/01/2016
Rental vehicles are to be current or within the past one model year. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don't stay in the program...
June 2018 Recall Update - 05/22/2018
... The engine control module must also be reprogrammed with the calibrations necessary to support the new connection. The recall affects certain 2015-2016 Chevrolet Silverado HD and GMC Sierra HD trucks equipped with a 6.6L engine and dual fuel tanks. Special...
Recall Summary Update - 01/28/2020
... rear window may have a condition in which there may be areas of high electrical resistance on the new rear defroster circuit. Dealers will replace the buss bar covers and contact cover. If the rear window or sliding glass assembly appears to be damaged...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... with the Dealer Disclosure Form. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD (New Model), and 2020 Chevrolet Silverado 1500 LD, GMC Sierra 1500 LD vehicles. Since this is an equipment recall, dealers must...
September 2019 Recall Update - 08/27/2019
... or Special Service Package. Dealers are to reprogram the Electronic Brake Control Module with a new calibration that will improve how the system utilizes the Hydraulic Brake Boost Assist function when vacuum assist is depleted. The involved vehicles...
Certified Pre-Owned - 06/20/2022
... The warranty covers the vehicle for 1 year and unlimited miles (after the expiration of the New Vehicle Bumper to Bumper warranty or at sale if the B2B warranty is already expired). There is no deductible for covered repairs. The warranty is transferable...
September 2021 Recall Update - 08/30/2021
... time in the warranty section and service procedure section. Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) vehicles are included in the recall population. Safety Recall N212329050-04 Tires Overcured: The recall bulletin...
March 2024 Recall Update - 02/26/2024
... affects certain 2011-2012 Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. Safety Recall N232404980 Driver Front Air Bag Inflator May Rupture: Certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles...
January 2020 Recall Update - 01/03/2020
... identified in the recall bulletin. The condition may affect certain 2019 Chevrolet Silverado 1500 (new model) and GMC Sierra 1500 (new model) trucks equipped with a 2.7L, 4-cylinder engine. To correct the condition that includes approximately 11,500...
January 2021 Recall Update - 12/29/2020
... Tonneau Cover Retention: The recall involves certain 2019 Chevrolet Silverado 1500 Series LD (New Model), GMC Sierra 1500 Sierra 1500 Series LD (New Model), 2020 Chevrolet Silverado 1500 Series LD, and GMC Sierra 1500 Series vehicles. The recall has...
Canadian Vehicles in the United States - 12/29/2020
This time of year, dealerships, particularly those in the South, are likely to encounter a vehicle in for service that is a vehicle sold originally in Canada. The customer could be simply wintering in the U.S. or someone who bought a pre-owned vehicle...
Certified Pre-Owned - 06/19/2017
... 12 month or 12,000 mile warranty, whichever occurs first. Vehicles receive the remainder of the New Vehicle Bumper-to-Bumper warranty, as well as the 6-year/100,000 mile (from the vehicle’s original in-service date) Powertrain Limited Warranty....
April 2017 Recall Update - 03/21/2017
... equipped with a 4.8L engine and Vehicle Type-Incomplete are involved. Customers will receive a new label enclosed with their notification letter; as a result, no dealership action is necessary. The recall is in effect until March 31, 2019. Customer Satisfaction...
Reflections for the Year and Years Past - 12/09/2013
At the end of the year I take a few moments to review the newsletter articles from the past year reflecting on what's new, different, and obsolete, and what we have accomplished since the beginning of the year. Like so many past years, 2013 has had many...
April 2014 Recall Update - 04/03/2014
... The recall program has been updated to reflect an extended expiration date of February 28, 2015. Vehicles involved include certain 2006 Chevrolet Impala, Monte Carlo (V6 & V8 engine), and 2005-2006 Pontiac Grand Prix (V8 engine).Customer Satisfaction...
February 2019 Recall Update - 01/21/2019
... authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously registered in High Absolute Humidity Areas. Safety Recall 17478: Front Passenger Air Bag Inflator: Approximately...
Global Labour Codes, - 02/26/2013
We have all begun to anticipate the arrival of the new Global Labour Codes, scheduled for use in the US in May of this year. Some of you may have even begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular...
Wheel Alignment Guidelines - 07/02/2012
Bulletin number 05-03-07-009E, titled "Wheel Alignment Specifications, Requirements, and Recommendations for GM vehicles," was revised in June. The revision was to add the 2013 model year, revise the information on tramlining, add additional graphics,...
January 2013 Recall Update - 01/24/2013
... a retainer over the transmission shift cable end fitting. If the end fitting tabs are broken, a new shift cable must be installed. Involved in the recall are certain 2008-2010 Chevrolet Malibu, 2008-2010 Pontiac G6 vehicles equipped with a 4-speed transmission....
Branded Titles and Warranty Blocks - 12/21/2017
... may be considered if the failure appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated...
Towing - 10/26/2016
... preferred dealership. Roadside is a complimentary program that comes with the purchase of a new GM vehicle and coverage extends to the expiration of the powertrain warranty. If your customer contacts you with the need for a tow, assess the situation....
April 2024 Recall Update - 03/23/2024
... including certain 2023 Cadillac CT5, Escalade, Escalade ESV, Chevrolet Camaro, Silverado 1500 New, Tahoe, GMC Sierra 1500 New, Yukon, and Yukon XL models. Involved vehicles may have pinion gears that have low core and surface hardness. Dealers are instructed...
April 2023 Recall Update - 03/23/2023
... statement and note. The recall affects certain 2022-23 Cadillac XT4, 2022 Chevrolet Silverado 1500 New, and GMC Sierra 1500 New vehicles. Customer Satisfaction Recall N222371151-02 Steering Wheel Retrofit: The recall that affects certain 2022...
November 2018 Recall Update - 10/24/2018
... anchor label on the center rear seat. Dealers are to replace the center seat back cover with a new seat back cover that includes the top tether anchor label. The recall program is in effect until October 31, 2020. Special Coverage 18236: Exhaust Turbocharger...
June 2019 Recall Update - 05/29/2019
... disclosure in plain view inside the vehicle, remove the original Monroney label, and affix a new Monroney label. The recall is for vehicles in dealer inventory only. Safety Recall N182206311: Diesel Engine Block Heater Cord: Certain 2017-19 Chevrolet...
Rental vehicles are to be current or within the past one model year. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don't stay in the program...
June 2018 Recall Update - 05/22/2018
... The engine control module must also be reprogrammed with the calibrations necessary to support the new connection. The recall affects certain 2015-2016 Chevrolet Silverado HD and GMC Sierra HD trucks equipped with a 6.6L engine and dual fuel tanks. Special...
Recall Summary Update - 01/28/2020
... rear window may have a condition in which there may be areas of high electrical resistance on the new rear defroster circuit. Dealers will replace the buss bar covers and contact cover. If the rear window or sliding glass assembly appears to be damaged...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... with the Dealer Disclosure Form. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD (New Model), and 2020 Chevrolet Silverado 1500 LD, GMC Sierra 1500 LD vehicles. Since this is an equipment recall, dealers must...
September 2019 Recall Update - 08/27/2019
... or Special Service Package. Dealers are to reprogram the Electronic Brake Control Module with a new calibration that will improve how the system utilizes the Hydraulic Brake Boost Assist function when vacuum assist is depleted. The involved vehicles...
Certified Pre-Owned - 06/20/2022
... The warranty covers the vehicle for 1 year and unlimited miles (after the expiration of the New Vehicle Bumper to Bumper warranty or at sale if the B2B warranty is already expired). There is no deductible for covered repairs. The warranty is transferable...
September 2021 Recall Update - 08/30/2021
... time in the warranty section and service procedure section. Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) vehicles are included in the recall population. Safety Recall N212329050-04 Tires Overcured: The recall bulletin...
March 2024 Recall Update - 02/26/2024
... affects certain 2011-2012 Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. Safety Recall N232404980 Driver Front Air Bag Inflator May Rupture: Certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles...
January 2020 Recall Update - 01/03/2020
... identified in the recall bulletin. The condition may affect certain 2019 Chevrolet Silverado 1500 (new model) and GMC Sierra 1500 (new model) trucks equipped with a 2.7L, 4-cylinder engine. To correct the condition that includes approximately 11,500...
January 2021 Recall Update - 12/29/2020
... Tonneau Cover Retention: The recall involves certain 2019 Chevrolet Silverado 1500 Series LD (New Model), GMC Sierra 1500 Sierra 1500 Series LD (New Model), 2020 Chevrolet Silverado 1500 Series LD, and GMC Sierra 1500 Series vehicles. The recall has...
Canadian Vehicles in the United States - 12/29/2020
This time of year, dealerships, particularly those in the South, are likely to encounter a vehicle in for service that is a vehicle sold originally in Canada. The customer could be simply wintering in the U.S. or someone who bought a pre-owned vehicle...
Certified Pre-Owned - 06/19/2017
... 12 month or 12,000 mile warranty, whichever occurs first. Vehicles receive the remainder of the New Vehicle Bumper-to-Bumper warranty, as well as the 6-year/100,000 mile (from the vehicle’s original in-service date) Powertrain Limited Warranty....
April 2017 Recall Update - 03/21/2017
... equipped with a 4.8L engine and Vehicle Type-Incomplete are involved. Customers will receive a new label enclosed with their notification letter; as a result, no dealership action is necessary. The recall is in effect until March 31, 2019. Customer Satisfaction...
Reflections for the Year and Years Past - 12/09/2013
At the end of the year I take a few moments to review the newsletter articles from the past year reflecting on what's new, different, and obsolete, and what we have accomplished since the beginning of the year. Like so many past years, 2013 has had many...
April 2014 Recall Update - 04/03/2014
... The recall program has been updated to reflect an extended expiration date of February 28, 2015. Vehicles involved include certain 2006 Chevrolet Impala, Monte Carlo (V6 & V8 engine), and 2005-2006 Pontiac Grand Prix (V8 engine).Customer Satisfaction...
February 2019 Recall Update - 01/21/2019
... authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously registered in High Absolute Humidity Areas. Safety Recall 17478: Front Passenger Air Bag Inflator: Approximately...
Global Labour Codes, - 02/26/2013
We have all begun to anticipate the arrival of the new Global Labour Codes, scheduled for use in the US in May of this year. Some of you may have even begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular...
Wheel Alignment Guidelines - 07/02/2012
Bulletin number 05-03-07-009E, titled "Wheel Alignment Specifications, Requirements, and Recommendations for GM vehicles," was revised in June. The revision was to add the 2013 model year, revise the information on tramlining, add additional graphics,...
January 2013 Recall Update - 01/24/2013
... a retainer over the transmission shift cable end fitting. If the end fitting tabs are broken, a new shift cable must be installed. Involved in the recall are certain 2008-2010 Chevrolet Malibu, 2008-2010 Pontiac G6 vehicles equipped with a 4-speed transmission....
Branded Titles and Warranty Blocks - 12/21/2017
... may be considered if the failure appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated...
Towing - 10/26/2016
... preferred dealership. Roadside is a complimentary program that comes with the purchase of a new GM vehicle and coverage extends to the expiration of the powertrain warranty. If your customer contacts you with the need for a tow, assess the situation....
April 2024 Recall Update - 03/23/2024
... including certain 2023 Cadillac CT5, Escalade, Escalade ESV, Chevrolet Camaro, Silverado 1500 New, Tahoe, GMC Sierra 1500 New, Yukon, and Yukon XL models. Involved vehicles may have pinion gears that have low core and surface hardness. Dealers are instructed...
April 2023 Recall Update - 03/23/2023
... statement and note. The recall affects certain 2022-23 Cadillac XT4, 2022 Chevrolet Silverado 1500 New, and GMC Sierra 1500 New vehicles. Customer Satisfaction Recall N222371151-02 Steering Wheel Retrofit: The recall that affects certain 2022...
November 2018 Recall Update - 10/24/2018
... anchor label on the center rear seat. Dealers are to replace the center seat back cover with a new seat back cover that includes the top tether anchor label. The recall program is in effect until October 31, 2020. Special Coverage 18236: Exhaust Turbocharger...
June 2019 Recall Update - 05/29/2019
... disclosure in plain view inside the vehicle, remove the original Monroney label, and affix a new Monroney label. The recall is for vehicles in dealer inventory only. Safety Recall N182206311: Diesel Engine Block Heater Cord: Certain 2017-19 Chevrolet...
ELW and EFM - 10/27/2020
When a customer purchases a new Chevrolet, Buick, GMC, or Cadillac vehicle they can select a longer bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles...
SUBs - 06/06/2012
... complete these bulletins while the vehicle is still in inventory. A customer's perception of their new vehicle can diminish when they bring their new vehicle in for routine service and the advisor informs them that their vehicle has an open SUB or Field...
May 2013 Bulletin Updates: - 06/19/2013
Several warranty bulletins have been updated recently to reflect the transition to the new GLC format. While some of the bulletins have only been updated with the new labour code format, others contain additional policy information.May 2013 Bulletin Updates:11-00-89-005E:...
Global Labour Code Exceptions - 05/14/2013
With the change to new Global Labour Codes that began this month, making an adjustment on a transaction that was originally paid prior to May 3rd will no longer be possible. The Global Warranty Management system will no longer recognize the labour operations...
May 2020 Recall Update - 04/29/2020
... has been revised to include customer owned vehicles. Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) vehicles equipped with brake lining wear system life span prognostic indicator are involved. Customer Satisfaction...
October 2018 Recall Update - 09/25/2018
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist...
July 2017 Recall Update - 06/19/2017
... and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin affects certain...
October 2017 Recall Update - 09/27/2017
... section. The special coverage applies to certain 2012 Cadillac CTS and Chevrolet Camaro vehicles. Involved vehicles are covered for 10 years or 120,000 miles. Safety Recall 15041: Driver Air Bag Replacement: The recall affects approximately 45,750...
Properly Documenting a Policy Repair - 02/02/2016
... if they have had all their maintenance done at your dealership. They bought the vehicle brand new and paid more than someone who bought the vehicle used. Approval should be written similar to:Mary Jones, 1/13/16, 10:30 a.m. Customer is the original owner...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... to GM that these recalls are completed both for safety reasons and the inconvenience of a new vehicle customer having to return to the dealership so soon after they purchased their vehicle to have a recall completed. Once debited, there will be no allowance...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
February 2021 Recall Update - 01/27/2021
Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced...
Servicing Vehicles from Canada - 04/28/2016
A vehicle that was built for and sold in Canada will display kilometers on the odometer. If a Canadian customer is visiting the U.S. and has a vehicle breakdown, they can take their vehicle to a same franchise US dealership, or if crossline rules apply,...
Claiming Six or More Rental Days - 02/23/2015
... in the Authorization/Comments section. This is sometimes referred to as H-routing. The new approval process requires Wholesale Authorization for 6 or more day rentals and this approval must be received prior to work being performed. GM defines Wholesale...
December 2017 Recall Update - 11/21/2017
... Cadillac CTS and CTS-V vehicles are involved in a recall that addresses a software update. The new software package will provide changes to the radio to help the climate control system and certain audio features continue to function properly. OnStar...
Courtesy Transportation Reminders - 02/21/2019
Effective October 1, 2018 only 2017-2019 model year vehicles will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the...
January 2012 Recall Update - 01/19/2012
... or outer brake pads. If a pad is missing on a vehicle in dealer inventory, dealers are to install new inner and outer pads and, as necessary, install a new brake caliper assembly and/or brake rotor. If a pad is found to be missing on a vehicle delivered...
Not What Was Ordered - 06/08/2011
The inspection of new vehicles delivered to your dealership is not a task to be taken lightly nor should this important process be assigned to just anyone. There is a recommended way to go about the inspection: A walk around the vehicle looking for any...
Components and Systems: Emissions - 07/02/2010
Throughout the course of the day, week, and month, customer's with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light...
March 2012 Recall Update - 03/08/2012
... Program 10287B - Premature Timing Chain-Reprogram ECM: This bulletin has been updated to reflect a new expiration date for the completion of the campaign. The expiration date has been changed to May 31, 2012. It has been found that the sooner the vehicle...
October 2019 Recall Update - 09/24/2019
... brake assist. Dealers are instructed to reprogram the electronic brake control module with a new calibration. The new calibration will improve how the system utilizes the hydraulic brake boost assist function when vacuum assist is depleted. Certain Cadillac,...
March 2020 Recall Update - 02/27/2020
... Cover Retention: The recall that affects certain 2019 Chevrolet Silverado 1500, GMC Sierra 1500 (New Model) and 2020 Chevrolet Silverado 1500, GMC Sierra 1500 trucks has been updated to include a revised service procedure. Customer Satisfaction Recall...
August 2018 Recall Update - 07/23/2018
... Claim Code on the job card. The recall affects certain 2013-2014 Chevrolet Cruze and Sonic vehicles equipped with a 1.8L engine. Customer Satisfaction Recall 18027 Power Steering Loss of Assist: Certain 2015 Chevrolet Colorado and GMC Canyon vehicles...
Changes to Policy Repair Decision Making - 11/18/2013
It has been just over a year now since GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone...
General Services Administration - 01/24/2023
... received, inspect the vehicle, check for open recalls, and complete any needed Damage in Transit/New Vehicle Damage claims. The PDI must be completed: for ICE vehicles, fill ¼ tank of fuel and no FCC application. For EVs, charge vehicle according...
When a customer purchases a new Chevrolet, Buick, GMC, or Cadillac vehicle they can select a longer bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles...
SUBs - 06/06/2012
... complete these bulletins while the vehicle is still in inventory. A customer's perception of their new vehicle can diminish when they bring their new vehicle in for routine service and the advisor informs them that their vehicle has an open SUB or Field...
May 2013 Bulletin Updates: - 06/19/2013
Several warranty bulletins have been updated recently to reflect the transition to the new GLC format. While some of the bulletins have only been updated with the new labour code format, others contain additional policy information.May 2013 Bulletin Updates:11-00-89-005E:...
Global Labour Code Exceptions - 05/14/2013
With the change to new Global Labour Codes that began this month, making an adjustment on a transaction that was originally paid prior to May 3rd will no longer be possible. The Global Warranty Management system will no longer recognize the labour operations...
May 2020 Recall Update - 04/29/2020
... has been revised to include customer owned vehicles. Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) vehicles equipped with brake lining wear system life span prognostic indicator are involved. Customer Satisfaction...
October 2018 Recall Update - 09/25/2018
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist...
July 2017 Recall Update - 06/19/2017
... and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin affects certain...
October 2017 Recall Update - 09/27/2017
... section. The special coverage applies to certain 2012 Cadillac CTS and Chevrolet Camaro vehicles. Involved vehicles are covered for 10 years or 120,000 miles. Safety Recall 15041: Driver Air Bag Replacement: The recall affects approximately 45,750...
Properly Documenting a Policy Repair - 02/02/2016
... if they have had all their maintenance done at your dealership. They bought the vehicle brand new and paid more than someone who bought the vehicle used. Approval should be written similar to:Mary Jones, 1/13/16, 10:30 a.m. Customer is the original owner...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... to GM that these recalls are completed both for safety reasons and the inconvenience of a new vehicle customer having to return to the dealership so soon after they purchased their vehicle to have a recall completed. Once debited, there will be no allowance...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
February 2021 Recall Update - 01/27/2021
Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced...
Servicing Vehicles from Canada - 04/28/2016
A vehicle that was built for and sold in Canada will display kilometers on the odometer. If a Canadian customer is visiting the U.S. and has a vehicle breakdown, they can take their vehicle to a same franchise US dealership, or if crossline rules apply,...
Claiming Six or More Rental Days - 02/23/2015
... in the Authorization/Comments section. This is sometimes referred to as H-routing. The new approval process requires Wholesale Authorization for 6 or more day rentals and this approval must be received prior to work being performed. GM defines Wholesale...
December 2017 Recall Update - 11/21/2017
... Cadillac CTS and CTS-V vehicles are involved in a recall that addresses a software update. The new software package will provide changes to the radio to help the climate control system and certain audio features continue to function properly. OnStar...
Courtesy Transportation Reminders - 02/21/2019
Effective October 1, 2018 only 2017-2019 model year vehicles will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the...
January 2012 Recall Update - 01/19/2012
... or outer brake pads. If a pad is missing on a vehicle in dealer inventory, dealers are to install new inner and outer pads and, as necessary, install a new brake caliper assembly and/or brake rotor. If a pad is found to be missing on a vehicle delivered...
Not What Was Ordered - 06/08/2011
The inspection of new vehicles delivered to your dealership is not a task to be taken lightly nor should this important process be assigned to just anyone. There is a recommended way to go about the inspection: A walk around the vehicle looking for any...
Components and Systems: Emissions - 07/02/2010
Throughout the course of the day, week, and month, customer's with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light...
March 2012 Recall Update - 03/08/2012
... Program 10287B - Premature Timing Chain-Reprogram ECM: This bulletin has been updated to reflect a new expiration date for the completion of the campaign. The expiration date has been changed to May 31, 2012. It has been found that the sooner the vehicle...
October 2019 Recall Update - 09/24/2019
... brake assist. Dealers are instructed to reprogram the electronic brake control module with a new calibration. The new calibration will improve how the system utilizes the hydraulic brake boost assist function when vacuum assist is depleted. Certain Cadillac,...
March 2020 Recall Update - 02/27/2020
... Cover Retention: The recall that affects certain 2019 Chevrolet Silverado 1500, GMC Sierra 1500 (New Model) and 2020 Chevrolet Silverado 1500, GMC Sierra 1500 trucks has been updated to include a revised service procedure. Customer Satisfaction Recall...
August 2018 Recall Update - 07/23/2018
... Claim Code on the job card. The recall affects certain 2013-2014 Chevrolet Cruze and Sonic vehicles equipped with a 1.8L engine. Customer Satisfaction Recall 18027 Power Steering Loss of Assist: Certain 2015 Chevrolet Colorado and GMC Canyon vehicles...
Changes to Policy Repair Decision Making - 11/18/2013
It has been just over a year now since GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone...
General Services Administration - 01/24/2023
... received, inspect the vehicle, check for open recalls, and complete any needed Damage in Transit/New Vehicle Damage claims. The PDI must be completed: for ICE vehicles, fill ¼ tank of fuel and no FCC application. For EVs, charge vehicle according...
Bolt EUV - 02/25/2021
The all new 2022 Bolt EUV is Chevrolet’s newest addition to the small SUV segment. The new model will be the first Chevrolet vehicle to offer Super Cruise, the hands-free driver assistance system for enabled roads. The Bolt EUV and the redesigned...
June 2022 Recall Update - 05/25/2022
... to include a copy of the customer letter. The recall involves certain 2019 Chevrolet Silverado (New Model); LTD, GMC Sierra (New Model); LTD, 2020-21 Chevrolet Silverado 1500, GMC Sierra 1500, 2022 Chevrolet Silverado 1500, 2022 GMC Sierra 1500 Limited,...
Emissions - 02/27/2014
... on where it is registered. PZEV emissions coverage is for 15 years or 150,000 miles. Since new vehicles carry a New Vehicle Bumper to Bumper Warranty of either 3/36 (Chevrolet, GMC) or 4/50 (Cadillac, Buick), Federal Emissions Coverage is extended...
Reject of the Month - 07/01/2014
... Panel Performance. The recall applies to certain 2009-2014 Chevrolet Express and GMC Savana vehicles equipped with a passenger side airbag. To correct the condition, dealers are instructed to install a trim piece on the passenger side instrument...
Delivery Receipts - 06/02/2015
When new vehicles are delivered to your dealership, an inspection of the vehicle is required to verify there is no damage to the vehicle or that anything on or in the vehicle is missing. As a reminder, the person or persons at your dealership that are...
CPO and Canadian Vehicles - 01/11/2016
Canadian vehicles are ineligible for certification. As of late December, the newly launched Certified Pre-Owned Inventory System blocks most Canadian vehicles from certification. Once the blocking feature is implemented it will not be possible for a dealer...
July 2018 Recall Update - 06/25/2018
... Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine. Emission Recall 17089-01 NOx Position 1 Sensor Replacement: Certain 2014-2015 Chevrolet Cruze vehicles equipped with a...
April 2018 Recall Update - 03/26/2018
... 14652B: Diesel-Emission Reduction Fluid Tank: The special coverage has been revised to add a new labor code for Emission Reduction Fluid Tank Reservoir and DEF Supply Pump Module replacement. The bulletin applies to certain 2010-2012 Chevrolet Express...
August 2017 Recall Update - 07/25/2017
... The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car and light duty trucks. Safety Recall 16007-03: Frontal Airbag...
September 2020 Recall Update - 08/25/2020
... bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage...
November 2019 Recall Update - 10/23/2019
... along with the installation instructions. The 2,698 involved vehicles include Chevrolet Silverado (New Model), Chevrolet Suburban, Chevrolet Tahoe, and GMC Sierra 1500 (New Model) vehicles. Safety Recall A192261870-01: Lower Control Arm Weld: The recall...
New Accessory Programs - 04/12/2013
Two new accessory programs have been recently released that affects both sales and service. Although at first glance the programs may appear to be tailored more toward the sales department than service. The promotions reward eligible retail participants...
Reject of the Month - 09/04/2013
A dealer in the southeast had a warranty claim for the replacement of the turbocharger on a 2012 Chevrolet Cruze. The vehicle came into the dealership after it went dead and the check engine light came on. The customer requested a rental vehicle while...
Summer Splash Accessory Promo - 07/30/2013
... from July 2, 2013, through September 30, 2013.Vehicles eligible for the promotion include any new 2013/2014 model year Chevrolet, Cadillac, Buick, and GMC. The promo rewards eligible retail participants with earnPOWER rewards points when they sell non-LPO...
Aging Vehicle Populations - 05/12/2010
... also showed that the number of cars and light trucks scrapped in the past 15 months outnumbered new vehicle registrations. More than 14.8 million vehicles were scrapped, with only about 13.6 million new vehicle registrations from July 2008 to Septem...
Recall Vehicle Action Report - 05/12/2010
... are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions" section. Recalls encompass many different...
Vehicle Policy - 03/11/2010
... a ZREG transaction is submitted with authorization for "Beyond Warranty Limits" selected. The term vehicle policy was formerly referred to as Goodwill in the WINS system (authorization code A). If the customer participates in a transaction administered...
Hybrid Vehicle Labor Time - 02/04/2010
... are intended for hybrid specific components with illustrations may be found in the updated Hybrid Vehicle Labor Time Operations bulletin 08-06-03-011A. The bulletin was revised in mid-January 2010 with the addition of the 2010 model year Chevrolet Malibu....
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
Batteries lose their charge when the vehicle they are in isn't driven. This is particularly true in climates that are hot. Batteries in vehicles that are connected with both cables drain even faster because systems in the vehicle pull from the battery...
August 2013 Recall Update - 07/30/2013
... addresses premature wear of the contacts on the fuel level sensor. Dealers are to install a new fuel level sensor. The special policy covers the vehicle for 10 years or 120,000 miles. Involved are certain 2005-2007 Buick Rainier, Chevrolet TrailBlazer,...
Vehicle Vibration Concerns - 07/03/2013
Multiple repair attempts are being performed on customer vehicles that exhibit vibration concerns. The repair attempts are being made without utilizing the support of the GM Technical Assistance Center. To increase the effectiveness of resolving vibration...
September 2013 Recall Update - 09/04/2013
... a 2.4L engine. A software update has recently been released for the oil life monitor system. The new software is designed to enhance the way the engine oil is monitored. Dealers are to reprogram the engine control module for those vehicles that were...
Retirees and Vehicle Launches - 09/04/2013
GM is in the midst of launching many new or significantly refreshed vehicles in the US this year. GM is turning to some former white-collar employees to help meet the challenge. Retirees are being hired back to work with suppliers, being an expert in...
Cadillac Vehicle Update - 05/14/2013
... developed to allow dealers the opportunity to enhance the owner's experience during the Cadillac Vehicle Update initiative. The labour operation may be submitted with customer code 0090 and cause code 9090 and will cover the following items:Topping off...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
... will enable the system to only show labour operation results that are applicable to that specific vehicle. Incompatibility is especially common when using an out of date LTG. GM has eliminated many right/left operations in favor of one operation cod...
The all new 2022 Bolt EUV is Chevrolet’s newest addition to the small SUV segment. The new model will be the first Chevrolet vehicle to offer Super Cruise, the hands-free driver assistance system for enabled roads. The Bolt EUV and the redesigned...
June 2022 Recall Update - 05/25/2022
... to include a copy of the customer letter. The recall involves certain 2019 Chevrolet Silverado (New Model); LTD, GMC Sierra (New Model); LTD, 2020-21 Chevrolet Silverado 1500, GMC Sierra 1500, 2022 Chevrolet Silverado 1500, 2022 GMC Sierra 1500 Limited,...
Emissions - 02/27/2014
... on where it is registered. PZEV emissions coverage is for 15 years or 150,000 miles. Since new vehicles carry a New Vehicle Bumper to Bumper Warranty of either 3/36 (Chevrolet, GMC) or 4/50 (Cadillac, Buick), Federal Emissions Coverage is extended...
Reject of the Month - 07/01/2014
... Panel Performance. The recall applies to certain 2009-2014 Chevrolet Express and GMC Savana vehicles equipped with a passenger side airbag. To correct the condition, dealers are instructed to install a trim piece on the passenger side instrument...
Delivery Receipts - 06/02/2015
When new vehicles are delivered to your dealership, an inspection of the vehicle is required to verify there is no damage to the vehicle or that anything on or in the vehicle is missing. As a reminder, the person or persons at your dealership that are...
CPO and Canadian Vehicles - 01/11/2016
Canadian vehicles are ineligible for certification. As of late December, the newly launched Certified Pre-Owned Inventory System blocks most Canadian vehicles from certification. Once the blocking feature is implemented it will not be possible for a dealer...
July 2018 Recall Update - 06/25/2018
... Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine. Emission Recall 17089-01 NOx Position 1 Sensor Replacement: Certain 2014-2015 Chevrolet Cruze vehicles equipped with a...
April 2018 Recall Update - 03/26/2018
... 14652B: Diesel-Emission Reduction Fluid Tank: The special coverage has been revised to add a new labor code for Emission Reduction Fluid Tank Reservoir and DEF Supply Pump Module replacement. The bulletin applies to certain 2010-2012 Chevrolet Express...
August 2017 Recall Update - 07/25/2017
... The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car and light duty trucks. Safety Recall 16007-03: Frontal Airbag...
September 2020 Recall Update - 08/25/2020
... bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage...
November 2019 Recall Update - 10/23/2019
... along with the installation instructions. The 2,698 involved vehicles include Chevrolet Silverado (New Model), Chevrolet Suburban, Chevrolet Tahoe, and GMC Sierra 1500 (New Model) vehicles. Safety Recall A192261870-01: Lower Control Arm Weld: The recall...
New Accessory Programs - 04/12/2013
Two new accessory programs have been recently released that affects both sales and service. Although at first glance the programs may appear to be tailored more toward the sales department than service. The promotions reward eligible retail participants...
Reject of the Month - 09/04/2013
A dealer in the southeast had a warranty claim for the replacement of the turbocharger on a 2012 Chevrolet Cruze. The vehicle came into the dealership after it went dead and the check engine light came on. The customer requested a rental vehicle while...
Summer Splash Accessory Promo - 07/30/2013
... from July 2, 2013, through September 30, 2013.Vehicles eligible for the promotion include any new 2013/2014 model year Chevrolet, Cadillac, Buick, and GMC. The promo rewards eligible retail participants with earnPOWER rewards points when they sell non-LPO...
Aging Vehicle Populations - 05/12/2010
... also showed that the number of cars and light trucks scrapped in the past 15 months outnumbered new vehicle registrations. More than 14.8 million vehicles were scrapped, with only about 13.6 million new vehicle registrations from July 2008 to Septem...
Recall Vehicle Action Report - 05/12/2010
... are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions" section. Recalls encompass many different...
Vehicle Policy - 03/11/2010
... a ZREG transaction is submitted with authorization for "Beyond Warranty Limits" selected. The term vehicle policy was formerly referred to as Goodwill in the WINS system (authorization code A). If the customer participates in a transaction administered...
Hybrid Vehicle Labor Time - 02/04/2010
... are intended for hybrid specific components with illustrations may be found in the updated Hybrid Vehicle Labor Time Operations bulletin 08-06-03-011A. The bulletin was revised in mid-January 2010 with the addition of the 2010 model year Chevrolet Malibu....
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
Batteries lose their charge when the vehicle they are in isn't driven. This is particularly true in climates that are hot. Batteries in vehicles that are connected with both cables drain even faster because systems in the vehicle pull from the battery...
August 2013 Recall Update - 07/30/2013
... addresses premature wear of the contacts on the fuel level sensor. Dealers are to install a new fuel level sensor. The special policy covers the vehicle for 10 years or 120,000 miles. Involved are certain 2005-2007 Buick Rainier, Chevrolet TrailBlazer,...
Vehicle Vibration Concerns - 07/03/2013
Multiple repair attempts are being performed on customer vehicles that exhibit vibration concerns. The repair attempts are being made without utilizing the support of the GM Technical Assistance Center. To increase the effectiveness of resolving vibration...
September 2013 Recall Update - 09/04/2013
... a 2.4L engine. A software update has recently been released for the oil life monitor system. The new software is designed to enhance the way the engine oil is monitored. Dealers are to reprogram the engine control module for those vehicles that were...
Retirees and Vehicle Launches - 09/04/2013
GM is in the midst of launching many new or significantly refreshed vehicles in the US this year. GM is turning to some former white-collar employees to help meet the challenge. Retirees are being hired back to work with suppliers, being an expert in...
Cadillac Vehicle Update - 05/14/2013
... developed to allow dealers the opportunity to enhance the owner's experience during the Cadillac Vehicle Update initiative. The labour operation may be submitted with customer code 0090 and cause code 9090 and will cover the following items:Topping off...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
... will enable the system to only show labour operation results that are applicable to that specific vehicle. Incompatibility is especially common when using an out of date LTG. GM has eliminated many right/left operations in favor of one operation cod...
GMPP Rental Vehicle Claims - 08/09/2012
There are detailed policies in place for GMPP rental vehicle claims. As always, confirm the customer's rental eligibility and coverage limits through IVH or GMPP Cares Online. Coverage limits vary the contract year and type. Dealers must comply with the...
Top Google Searched Vehicles - 01/24/2013
... or car enthusiasts looking for information or pictures, and not necessarily looking to purchase a new vehicle. The most searched hybrid or plug-in electric vehicle was the Fisker Karma, followed by the Camry Hybrid, Jetta Hybrid, BMW Hybrid, Ford Fusion...
Warranty Repairs on Stock Vehicles - 12/18/2012
... anything that is damaged. While these things wouldn't typically be covered on a vehicle purchased new by a customer either, there is a little more room for discretion when the service manager knows the owner. GM will charge back repairs made to service...
December 2012 Recall Update - 12/18/2012
... MD, MA, MI, MN, MS, NH, NJ, NY, OH, PA, RI, VT, WV, or WI are involved. Dealers are to install a new fuel filler pipe due to a corrosion concern. Customer Satisfaction Program 12189 - Long Brake Pedal Travel and/or Reduced Brake Performance: Approximately...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... a situation in which they incur an additional expense related to the warranty repair of the vehicle. These expenses can come in many forms such as car payments made on the inoperative vehicle, to incidental expenses like lodging or meals. While these...
2011 Vehicle Tire Warranty - 09/19/2011
... was updated to announce tire warranty coverage for the 2011 model year. Tires on 2011 and newer vehicles are now prorated once a vehicle reaches 12,001 miles. The pro-rate percentage is based on a sliding scale system starting with 67% GM coverage for...
Properly Maintaining Vehicles in Dealer Inventory - 12/15/2011
The dealer continues to be responsible for the storage and proper care of new vehicles while in dealer inventory, until the customer takes delivery. Damage or deterioration, resulting from improper storage, is not covered by the New Vehicle Warranty....
Vehicle Modification and Warranty Repairs - 11/17/2011
... fact can alter other systems leading to a necessary repair. Both situations are not covered by the New Vehicle Limited Warranty. Examples of tampering include disconnecting wires/connectors or intentional contamination of fluids. Non-GM modification...
New Technology - 11/17/2011
... The device creates a wireless safety net that will warn the driver about slowed or stalled vehicles, hard braking drivers, slippery roads, sharp curves and upcoming stop signs and intersections. The technology is known as vehicle-to-vehicle and vehicle-to-infrastructure...
Qualifying for a Rental Vehicle - 02/07/2012
... courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle to and/or from home, work, or wherever the customer needs to be.Some powertrain...
Cost Per Vehicle Serviced - 04/27/2011
... service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have different labour rates and some states allow for greater...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... component beyond the terms of the factory warranty. Any updates to the special policy terms or vehicles involved are made available in SI. If a customer comes in for service and their concern is outlined by a special coverage bulletin, the service agent...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... service repairs. These repairs may be performed as long as the customer is still covered under the new vehicle warranty and the service department has the necessary tools and training. GM has notified the field team to support the dealership's decision...
Field Action Vehicle Status Change Form - 10/23/2019
The new CAM-03 form is available in GlobalConnect Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have different labor rates and some states allow for greater than...
Vehicle History Files - 09/24/2019
A vehicle history file that contains all service events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three...
Properly Maintaining Vehicles in Inventory - 02/21/2019
The dealer continues to be responsible for the storage and proper care of new vehicles while in dealer inventory, until the customer takes delivery. Damage or deterioration, resulting from improper storage, is not covered by the New Vehicle Warranty....
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... contract, also referred to as an extended warranty, either at the time they purchased their vehicle or at a later date, a policy repair cannot be made without preapproval from GM. Of course, someone with a service contract wouldn’t typically ask...
July 2019 Recall Update - 06/26/2019
Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300:...
Rental Vehicle Damage - 12/29/2020
... note that on the report. Don’t forget to report the ending mileage and fuel level. Discuss new damage with the customer, if found. Collect as much information as possible regarding the damage. If feasible, consider having the customer provide a...
Digital Vehicle Platform - 02/27/2020
GM’s new digital vehicle platform will be integrated into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers...
Vehicle Costs - 01/28/2020
Vehicle maintenance, repair, and tire costs averaged almost 9 cents per mile driven in 2019, which is just less than 9% more than last year. In the report compiled by AAA, it is estimated that the rise in costs is largely the result of the increasing ...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing...
SAASR Page Two - CPVS & Vehicles Serviced - 08/21/2017
CPVS = the total adjusted expense divided by the total vehicles serviced by that service agent, reported as a three month rolling trend (go to the Current Metrics section on page one of the report to find your store’s total expense [adjusted] and...
Swapping Components between Vehicles - 01/22/2018
... remain on the vehicle. If it was determined that the part will fix the customer’s vehicle, a new GM part must be ordered and installed on the customer’s vehicle. ...
There are detailed policies in place for GMPP rental vehicle claims. As always, confirm the customer's rental eligibility and coverage limits through IVH or GMPP Cares Online. Coverage limits vary the contract year and type. Dealers must comply with the...
Top Google Searched Vehicles - 01/24/2013
... or car enthusiasts looking for information or pictures, and not necessarily looking to purchase a new vehicle. The most searched hybrid or plug-in electric vehicle was the Fisker Karma, followed by the Camry Hybrid, Jetta Hybrid, BMW Hybrid, Ford Fusion...
Warranty Repairs on Stock Vehicles - 12/18/2012
... anything that is damaged. While these things wouldn't typically be covered on a vehicle purchased new by a customer either, there is a little more room for discretion when the service manager knows the owner. GM will charge back repairs made to service...
December 2012 Recall Update - 12/18/2012
... MD, MA, MI, MN, MS, NH, NJ, NY, OH, PA, RI, VT, WV, or WI are involved. Dealers are to install a new fuel filler pipe due to a corrosion concern. Customer Satisfaction Program 12189 - Long Brake Pedal Travel and/or Reduced Brake Performance: Approximately...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... a situation in which they incur an additional expense related to the warranty repair of the vehicle. These expenses can come in many forms such as car payments made on the inoperative vehicle, to incidental expenses like lodging or meals. While these...
2011 Vehicle Tire Warranty - 09/19/2011
... was updated to announce tire warranty coverage for the 2011 model year. Tires on 2011 and newer vehicles are now prorated once a vehicle reaches 12,001 miles. The pro-rate percentage is based on a sliding scale system starting with 67% GM coverage for...
Properly Maintaining Vehicles in Dealer Inventory - 12/15/2011
The dealer continues to be responsible for the storage and proper care of new vehicles while in dealer inventory, until the customer takes delivery. Damage or deterioration, resulting from improper storage, is not covered by the New Vehicle Warranty....
Vehicle Modification and Warranty Repairs - 11/17/2011
... fact can alter other systems leading to a necessary repair. Both situations are not covered by the New Vehicle Limited Warranty. Examples of tampering include disconnecting wires/connectors or intentional contamination of fluids. Non-GM modification...
New Technology - 11/17/2011
... The device creates a wireless safety net that will warn the driver about slowed or stalled vehicles, hard braking drivers, slippery roads, sharp curves and upcoming stop signs and intersections. The technology is known as vehicle-to-vehicle and vehicle-to-infrastructure...
Qualifying for a Rental Vehicle - 02/07/2012
... courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle to and/or from home, work, or wherever the customer needs to be.Some powertrain...
Cost Per Vehicle Serviced - 04/27/2011
... service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have different labour rates and some states allow for greater...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... component beyond the terms of the factory warranty. Any updates to the special policy terms or vehicles involved are made available in SI. If a customer comes in for service and their concern is outlined by a special coverage bulletin, the service agent...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... service repairs. These repairs may be performed as long as the customer is still covered under the new vehicle warranty and the service department has the necessary tools and training. GM has notified the field team to support the dealership's decision...
Field Action Vehicle Status Change Form - 10/23/2019
The new CAM-03 form is available in GlobalConnect Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have different labor rates and some states allow for greater than...
Vehicle History Files - 09/24/2019
A vehicle history file that contains all service events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three...
Properly Maintaining Vehicles in Inventory - 02/21/2019
The dealer continues to be responsible for the storage and proper care of new vehicles while in dealer inventory, until the customer takes delivery. Damage or deterioration, resulting from improper storage, is not covered by the New Vehicle Warranty....
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... contract, also referred to as an extended warranty, either at the time they purchased their vehicle or at a later date, a policy repair cannot be made without preapproval from GM. Of course, someone with a service contract wouldn’t typically ask...
July 2019 Recall Update - 06/26/2019
Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300:...
Rental Vehicle Damage - 12/29/2020
... note that on the report. Don’t forget to report the ending mileage and fuel level. Discuss new damage with the customer, if found. Collect as much information as possible regarding the damage. If feasible, consider having the customer provide a...
Digital Vehicle Platform - 02/27/2020
GM’s new digital vehicle platform will be integrated into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers...
Vehicle Costs - 01/28/2020
Vehicle maintenance, repair, and tire costs averaged almost 9 cents per mile driven in 2019, which is just less than 9% more than last year. In the report compiled by AAA, it is estimated that the rise in costs is largely the result of the increasing ...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing...
SAASR Page Two - CPVS & Vehicles Serviced - 08/21/2017
CPVS = the total adjusted expense divided by the total vehicles serviced by that service agent, reported as a three month rolling trend (go to the Current Metrics section on page one of the report to find your store’s total expense [adjusted] and...
Swapping Components between Vehicles - 01/22/2018
... remain on the vehicle. If it was determined that the part will fix the customer’s vehicle, a new GM part must be ordered and installed on the customer’s vehicle. ...
Green Vehicles - 01/22/2018
According to industry experts, sales of hybrids and plug-in vehicles will rise to 4.4% of the new vehicle market in 2018, up from about 3% in 2017. With vehicles becoming more fuel efficient, consumers can anticipate more variety in green vehicle off...
Vehicle Subscriptions - 12/21/2017
... or subscribe? In 2017, Cadillac rolled out a pilot subscription service, Book by Cadillac in New York. At the end of this month, the service will expand to Los Angeles and Dallas....
Electric Vehicles - 10/23/2017
GM plans to launch two new electric vehicles over the next 18 months; the first step of the plan to have more than 20 electric vehicles on sale by 2023. In early October, GM showed three designs for potential future vehicles powered by batteries or fuel...
Intel Vehicles - 11/21/2017
Starting late this year, computer-chip giant Intel Corp, will begin rolling out 25 vehicles every three months until it has reached 100 automated cars on the road in Europe, the United States, and Israel. The fleet will include a mix of models from most...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... that were postmarked after that date were not processed and returned to the dealer. The new CAM-03 form is available in the Service Forms app within the General Information tab. The new form is designed for electronic submission with a “Click...
Courtesy Transportation Program Guidelines - 04/23/2018
... either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees, it’s satisfying your customer’s demand for transportation,...
Canadian Vehicles - 11/29/2018
Service agents may perform warranty repairs and covered maintenance on non-touring GM vehicles that originated in Canada after certain requirements have been met. The odometer reading must be converted from km to mi and IVH must be updated to convert...
January 2019 Recall Update - 12/19/2018
... for 6 years or 72,000 miles. Safety Recall N182198820: Passenger Airbag Underinflated: Certain new model 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks are involved in the recall that addresses an underinflated passenger airbag. Dealers must...
Swapping Components between Vehicles - 01/21/2019
... remain on the vehicle. If it was determined that the part will fix the customer’s vehicle, a new GM part must be ordered and installed on the customer’s vehicle. ...
Clunk Noise from Front of Vehicle - 01/11/2016
... shaft frame bracket may be the cause of the clunk. Technicians are instructed to install a new stabilizer shaft bracket to the frame to correct the concern. Bulletin 15-NA-082 addresses the condition and includes a bulletin specific labor operation for...
Cadillac CT6 Aluminum Vehicles - 04/08/2016
Model year 2016-2017 Cadillac CT6 vehicles that have been in a collision and require structural repairs must be sent to a Cadillac Aluminum Repair Network facility (CARN). These facilities have the training, equipment and tools necessary to properly perform...
CTP Vehicles with Open Recalls - 04/08/2016
... be sold until the recall is completed. Also, the PDI paid to the dealer will be debited if a new vehicle is sold with an open recall. ...
Android Upgrade Update - 04/28/2016
... in early March, 2016. The bulletin provided details on the infotainment system upgrade for vehicles built with Radio RPO I05 or I06 to include the Android Auto Feature. Vehicles involved include select 2016/2017 Chevrolet, Buick, GMC and Cadillac models...
Used Vehicle Price - 10/02/2015
The average used vehicle price has fallen below $10,000 for the first time this year. In the month of July, the average price was $9,878, 3.3% below the June average. It is predicted that an uptick in the number of off-lease vehicles and the retiring...
Aging Vehicles - 09/03/2015
The average age of light vehicles on American roads is still rising, only not as fast as it once was. The average vehicle age hit an all-time high of 11.5 years at the end of 2014. It is expected that vehicles 12 years and older will continue to grow...
2016 Fleet & Commercial Vehicles - 09/02/2015
Several fleet designated delivery types will retain the 5-year/100,000 mile Powertrain Limited Warranty coverage for the 2016 model year. There are three delivery types that will feature the 5-year/60,000 mile coverage, including the following delivery ...
Maintaining Inventory Vehicles - 10/26/2016
Bulletin 09-00-89-002 has been updated to reflect an update to the Diesel Exhaust Fluid section. Additionally, the bulletin references the dealers responsibility for new vehicle storage and care.
Properly Maintaining Vehicles in Inventory - 09/27/2016
Bulletin 09-00-89-002 states that "dealers are responsible for the storage and proper care of new vehicles held in dealer inventory until they are delivered to the customer." The bulletin covers battery maintenance, tire flat-spotting, TPMS, brakes, protective...
IVH - Vehicle Build - 02/17/2017
The Vehicle Build screen in IVH displays vehicle build information and option codes. At the bottom of the Vehicle Build screen is the Added Option Code section. Added option codes are displayed in this section once the service agent submits the appropriate...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
Dealers must check the VIN on IVH to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the CUIS inventory to check that these services were in fact completed. They...
Suspected Tampering or Vehicle Modification - 03/26/2015
... 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership for the time used to identify and document customer...
CPO Vehicles - 12/19/2014
... in 2013. The average used car sold for $16,130. CPO vehicles are considered good alternatives to new cars, since they are usually 3 years old or younger, backed by a warranty and from a rental or corporate fleet. People are interested in buying peace...
Recall Vehicle Action Report - 11/25/2014
You can't force your customer to have a recall performed on their vehicle. After all, it is their vehicle. When viewing IVH, a requirement whenever any vehicle enters your service department, service advisors are supposed to check the "Required Field...
Cadillac Free Vehicle Detail - 07/01/2014
... affected by customer satisfaction recall 14352 will be receiving a letter offering them a full vehicle detailing on their 2015 Cadillac Escalade any time within the next 12 months at a participating dealer. The letter instructs owners to contact their...
According to industry experts, sales of hybrids and plug-in vehicles will rise to 4.4% of the new vehicle market in 2018, up from about 3% in 2017. With vehicles becoming more fuel efficient, consumers can anticipate more variety in green vehicle off...
Vehicle Subscriptions - 12/21/2017
... or subscribe? In 2017, Cadillac rolled out a pilot subscription service, Book by Cadillac in New York. At the end of this month, the service will expand to Los Angeles and Dallas....
Electric Vehicles - 10/23/2017
GM plans to launch two new electric vehicles over the next 18 months; the first step of the plan to have more than 20 electric vehicles on sale by 2023. In early October, GM showed three designs for potential future vehicles powered by batteries or fuel...
Intel Vehicles - 11/21/2017
Starting late this year, computer-chip giant Intel Corp, will begin rolling out 25 vehicles every three months until it has reached 100 automated cars on the road in Europe, the United States, and Israel. The fleet will include a mix of models from most...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... that were postmarked after that date were not processed and returned to the dealer. The new CAM-03 form is available in the Service Forms app within the General Information tab. The new form is designed for electronic submission with a “Click...
Courtesy Transportation Program Guidelines - 04/23/2018
... either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees, it’s satisfying your customer’s demand for transportation,...
Canadian Vehicles - 11/29/2018
Service agents may perform warranty repairs and covered maintenance on non-touring GM vehicles that originated in Canada after certain requirements have been met. The odometer reading must be converted from km to mi and IVH must be updated to convert...
January 2019 Recall Update - 12/19/2018
... for 6 years or 72,000 miles. Safety Recall N182198820: Passenger Airbag Underinflated: Certain new model 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks are involved in the recall that addresses an underinflated passenger airbag. Dealers must...
Swapping Components between Vehicles - 01/21/2019
... remain on the vehicle. If it was determined that the part will fix the customer’s vehicle, a new GM part must be ordered and installed on the customer’s vehicle. ...
Clunk Noise from Front of Vehicle - 01/11/2016
... shaft frame bracket may be the cause of the clunk. Technicians are instructed to install a new stabilizer shaft bracket to the frame to correct the concern. Bulletin 15-NA-082 addresses the condition and includes a bulletin specific labor operation for...
Cadillac CT6 Aluminum Vehicles - 04/08/2016
Model year 2016-2017 Cadillac CT6 vehicles that have been in a collision and require structural repairs must be sent to a Cadillac Aluminum Repair Network facility (CARN). These facilities have the training, equipment and tools necessary to properly perform...
CTP Vehicles with Open Recalls - 04/08/2016
... be sold until the recall is completed. Also, the PDI paid to the dealer will be debited if a new vehicle is sold with an open recall. ...
Android Upgrade Update - 04/28/2016
... in early March, 2016. The bulletin provided details on the infotainment system upgrade for vehicles built with Radio RPO I05 or I06 to include the Android Auto Feature. Vehicles involved include select 2016/2017 Chevrolet, Buick, GMC and Cadillac models...
Used Vehicle Price - 10/02/2015
The average used vehicle price has fallen below $10,000 for the first time this year. In the month of July, the average price was $9,878, 3.3% below the June average. It is predicted that an uptick in the number of off-lease vehicles and the retiring...
Aging Vehicles - 09/03/2015
The average age of light vehicles on American roads is still rising, only not as fast as it once was. The average vehicle age hit an all-time high of 11.5 years at the end of 2014. It is expected that vehicles 12 years and older will continue to grow...
2016 Fleet & Commercial Vehicles - 09/02/2015
Several fleet designated delivery types will retain the 5-year/100,000 mile Powertrain Limited Warranty coverage for the 2016 model year. There are three delivery types that will feature the 5-year/60,000 mile coverage, including the following delivery ...
Maintaining Inventory Vehicles - 10/26/2016
Bulletin 09-00-89-002 has been updated to reflect an update to the Diesel Exhaust Fluid section. Additionally, the bulletin references the dealers responsibility for new vehicle storage and care.
Properly Maintaining Vehicles in Inventory - 09/27/2016
Bulletin 09-00-89-002 states that "dealers are responsible for the storage and proper care of new vehicles held in dealer inventory until they are delivered to the customer." The bulletin covers battery maintenance, tire flat-spotting, TPMS, brakes, protective...
IVH - Vehicle Build - 02/17/2017
The Vehicle Build screen in IVH displays vehicle build information and option codes. At the bottom of the Vehicle Build screen is the Added Option Code section. Added option codes are displayed in this section once the service agent submits the appropriate...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
Dealers must check the VIN on IVH to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the CUIS inventory to check that these services were in fact completed. They...
Suspected Tampering or Vehicle Modification - 03/26/2015
... 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership for the time used to identify and document customer...
CPO Vehicles - 12/19/2014
... in 2013. The average used car sold for $16,130. CPO vehicles are considered good alternatives to new cars, since they are usually 3 years old or younger, backed by a warranty and from a rental or corporate fleet. People are interested in buying peace...
Recall Vehicle Action Report - 11/25/2014
You can't force your customer to have a recall performed on their vehicle. After all, it is their vehicle. When viewing IVH, a requirement whenever any vehicle enters your service department, service advisors are supposed to check the "Required Field...
Cadillac Free Vehicle Detail - 07/01/2014
... affected by customer satisfaction recall 14352 will be receiving a letter offering them a full vehicle detailing on their 2015 Cadillac Escalade any time within the next 12 months at a participating dealer. The letter instructs owners to contact their...
Compressed Natural Gas Vehicles - 09/09/2014
... an insert to the Owner Manual CNG Supplement and two labels with instructions to affix it to the vehicle. ...
Diesel Vehicles - 09/09/2014
Diesel engines in cars and light duty trucks could grow to 10 percent of the market in the US by the year 2020. GM currently has one diesel car in the US, the Chevrolet Cruze, which carries an EPA highway rating of 46 mpg. The only other diesel that GM ...
Recall Vehicle Action Report - 09/09/2014
... through Vehicle Registration data received from the state and are no longer on the form. The new CAM-02 can be completed electronically, printed, and then mailed to the address listed on the form.The form is available in the GlobalConnect Library...
4G LTE in 2015 MY Vehicles - 06/06/2014
4G LTE has launched in 2015 model year vehicles. These vehicles will have improved access to OnStar services and a built in Wi-Fi hotspot. On June 2, it became necessary for customers purchasing a 2015 model year vehicle to accept OnStar's Terms and Conditions...
November 2013 Recall Update - 11/18/2013
... allowance net item field of the transaction. The Transmission Unit Number (TUN) of the new transmission must be documented. The recall program is in effect until November 30, 2015. ...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
When a customer vehicle concern results in a manufacturer repurchase from the customer, the dealership administers the repurchase closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation...
June 2021 Recall Update - 05/26/2021
... 2019 model year vehicles that were originally part of recall N202311730 have been moved to the new recall, N202311731. The new recall provides dealers with final remedy information, which is currently only available for 2019MY vehicles. Involved vehicles...
Canadian Vehicles - 07/27/2021
The Servicing Vehicles from Canada Bulletin, 16NA119, has been updated with a few minor revisions. The 2020-21 model years have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has...
Vehicle Payment Reimbursement - 06/29/2021
Reimbursing a customer for a vehicle payment is one of the Goodwill tools GM offers to offset a prolonged service event experience. This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing...
Semiconductor Vehicle Feature Update - 07/27/2021
... and Suburban, GMC Yukon and Yukon XL, Cadillac Escalade and Escalade ESV. This took effect on vehicles produced on or after July 5, 2021. This will enable continued production and delivery of the high demand full-size SUV....
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... warranty has expired. There is no extended warranty that covers every repair a vehicle needs so customers can be faced with a repair not covered by their extended warranty and may ask for assistance from General Motors. A policy repair on a vehicle...
Service Advisor Vehicle Interface (SAVI) - 01/05/2023
... Refer also to the “Dongle Devices” article in the December 2022 issue of the Warranty News....
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
May 2023 Recall Update - 04/25/2023
... 2022-23 Buick Encore GX, Cadillac XT4, Chevrolet Trailblazer, 2022 Chevrolet Silverado 1500 New, and GMC Sierra 1500 New vehicles. Customer Satisfaction Recall N222371151-03 Steering Wheel Replacement: The bulletin has been revised to add the 2022...
Reconditioning Used Vehicles - 05/23/2023
Warranty repairs may be performed on dealer-owned used vehicles. These repairs must be approved by service management and that approval, signature/initials, date, time, and an explanation that includes describing how the defect on the vehicle was discovered,...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
Car Bravo - 11/29/2023
... on CarBravo vehicles are submitted via GWM. The following provides helpful information on the new CarBravo program. CarBravo is a used vehicle experience offered to Chevrolet, Buick and GMC dealers. It is designed to provide shoppers and buyers with...
Electric Vehicle Training - 09/25/2023
The EV technician training path has been updated to differentiate between technicians who are certified to perform HV repairs external to the battery and drive units (EV Experts) and those who are certified to perform more infrequent repairs to the internal ...
Certified Pre-Owned Vehicles - 09/26/2023
Certified Vehicle. Dealerships are to complete warranty repairs on all GM vehicles including those that are outside the franchised division(s). These repairs must be approved by the Service Manager prior to completion and are limited to defects in manufacturing...
Service Update Bulletin - 07/25/2023
A Service Update Bulletin involves the immediate correction of new/unsold vehicles, prior to delivery, in Service Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service, provided...
Special Coverage - 11/21/2022
... are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing them to contact their...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... 1.2.1, lists the states that have adopted California emissions regulations, including: California, New Jersey, Connecticut, Washington, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Pennsylvania, Maryland, and Delaware. If the vehicle...
Over The Air Updates - 11/18/2013
GM has developed new technology that will allow for greater customer satisfaction when delivering vehicle updates. Vehicle owners will have the ability to receive vehicle updates via OnStar. The new technology will be piloted with a new calibration on...
Smart Care and Smart Care Wraps - 01/10/2014
... plans sold on or after October 1, 2013, GMPP traditional Smart Care plans are being replaced by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing and submission criteria. The new Smart...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... safety belt to the vehicle. Dealers are instructed to inspect the vehicle to determine whether the new seat trim was installed, and, if necessary, replace the trim. Dealers will also inspect, and, if necessary, replace the pretensioner cable assembly....
... an insert to the Owner Manual CNG Supplement and two labels with instructions to affix it to the vehicle. ...
Diesel Vehicles - 09/09/2014
Diesel engines in cars and light duty trucks could grow to 10 percent of the market in the US by the year 2020. GM currently has one diesel car in the US, the Chevrolet Cruze, which carries an EPA highway rating of 46 mpg. The only other diesel that GM ...
Recall Vehicle Action Report - 09/09/2014
... through Vehicle Registration data received from the state and are no longer on the form. The new CAM-02 can be completed electronically, printed, and then mailed to the address listed on the form.The form is available in the GlobalConnect Library...
4G LTE in 2015 MY Vehicles - 06/06/2014
4G LTE has launched in 2015 model year vehicles. These vehicles will have improved access to OnStar services and a built in Wi-Fi hotspot. On June 2, it became necessary for customers purchasing a 2015 model year vehicle to accept OnStar's Terms and Conditions...
November 2013 Recall Update - 11/18/2013
... allowance net item field of the transaction. The Transmission Unit Number (TUN) of the new transmission must be documented. The recall program is in effect until November 30, 2015. ...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
When a customer vehicle concern results in a manufacturer repurchase from the customer, the dealership administers the repurchase closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation...
June 2021 Recall Update - 05/26/2021
... 2019 model year vehicles that were originally part of recall N202311730 have been moved to the new recall, N202311731. The new recall provides dealers with final remedy information, which is currently only available for 2019MY vehicles. Involved vehicles...
Canadian Vehicles - 07/27/2021
The Servicing Vehicles from Canada Bulletin, 16NA119, has been updated with a few minor revisions. The 2020-21 model years have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has...
Vehicle Payment Reimbursement - 06/29/2021
Reimbursing a customer for a vehicle payment is one of the Goodwill tools GM offers to offset a prolonged service event experience. This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing...
Semiconductor Vehicle Feature Update - 07/27/2021
... and Suburban, GMC Yukon and Yukon XL, Cadillac Escalade and Escalade ESV. This took effect on vehicles produced on or after July 5, 2021. This will enable continued production and delivery of the high demand full-size SUV....
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... warranty has expired. There is no extended warranty that covers every repair a vehicle needs so customers can be faced with a repair not covered by their extended warranty and may ask for assistance from General Motors. A policy repair on a vehicle...
Service Advisor Vehicle Interface (SAVI) - 01/05/2023
... Refer also to the “Dongle Devices” article in the December 2022 issue of the Warranty News....
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
May 2023 Recall Update - 04/25/2023
... 2022-23 Buick Encore GX, Cadillac XT4, Chevrolet Trailblazer, 2022 Chevrolet Silverado 1500 New, and GMC Sierra 1500 New vehicles. Customer Satisfaction Recall N222371151-03 Steering Wheel Replacement: The bulletin has been revised to add the 2022...
Reconditioning Used Vehicles - 05/23/2023
Warranty repairs may be performed on dealer-owned used vehicles. These repairs must be approved by service management and that approval, signature/initials, date, time, and an explanation that includes describing how the defect on the vehicle was discovered,...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
Car Bravo - 11/29/2023
... on CarBravo vehicles are submitted via GWM. The following provides helpful information on the new CarBravo program. CarBravo is a used vehicle experience offered to Chevrolet, Buick and GMC dealers. It is designed to provide shoppers and buyers with...
Electric Vehicle Training - 09/25/2023
The EV technician training path has been updated to differentiate between technicians who are certified to perform HV repairs external to the battery and drive units (EV Experts) and those who are certified to perform more infrequent repairs to the internal ...
Certified Pre-Owned Vehicles - 09/26/2023
Certified Vehicle. Dealerships are to complete warranty repairs on all GM vehicles including those that are outside the franchised division(s). These repairs must be approved by the Service Manager prior to completion and are limited to defects in manufacturing...
Service Update Bulletin - 07/25/2023
A Service Update Bulletin involves the immediate correction of new/unsold vehicles, prior to delivery, in Service Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service, provided...
Special Coverage - 11/21/2022
... are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing them to contact their...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... 1.2.1, lists the states that have adopted California emissions regulations, including: California, New Jersey, Connecticut, Washington, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Pennsylvania, Maryland, and Delaware. If the vehicle...
Over The Air Updates - 11/18/2013
GM has developed new technology that will allow for greater customer satisfaction when delivering vehicle updates. Vehicle owners will have the ability to receive vehicle updates via OnStar. The new technology will be piloted with a new calibration on...
Smart Care and Smart Care Wraps - 01/10/2014
... plans sold on or after October 1, 2013, GMPP traditional Smart Care plans are being replaced by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing and submission criteria. The new Smart...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... safety belt to the vehicle. Dealers are instructed to inspect the vehicle to determine whether the new seat trim was installed, and, if necessary, replace the trim. Dealers will also inspect, and, if necessary, replace the pretensioner cable assembly....
July 2020 Recall Update - 06/23/2020
... wheels lock up at low speeds. Involved vehicles include certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model), 2020 Chevrolet Silverado and GMC Sierra 1500 trucks equipped with an 8-speed automatic transmission. Dealers are...
GSA Courtesy Delivery - 02/07/2012
There are specific steps a dealer must follow when receiving vehicles for courtesy delivery to US Federal Government agencies. The dealer will first receive notification of the government vehicle shipment. Once received, the dealer is responsible for...
Love it or Return it - 08/09/2012
On July 10, 2012, Chevrolet instituted the "Love it or Return it" vehicle return program on every new 2012 or 2013 model year vehicle purchase. The guarantee allows the customer to return vehicles bought during the program, with less than 4,000 miles...
PZEV and SULEV - 06/06/2012
... vehicles that met PZEV standards were only available in California, Maine, Massachusetts, New York, Oregon, and Vermont, or in some sales regions near those states. Other states later implemented the standards including Alaska, Connecticut, Maryland,...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate...
November 2012 Recall Update - 11/05/2012
... on the power window master switch. The Vibe was engineered and designed by Toyota and built by New United Motor Manufacturing (NUMMI), a joint venture between Toyota and GM. Involved vehicles may have a condition in which the power window master switch,...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... provides the policy for the Cadillac Courtesy Transportation Alternative Program that is a new addition to the manual. The CTA program is only available for Cadillac Service Agents. The program is designed to bring Cadillac specific vehicles into the...
Pre-Delivery Inspection - 08/10/2010
The pre-delivery inspection of new GM vehicles delivered to your dealership involves a comprehensive examination to ensure that your customers receive their new vehicle in perfect condition. Each vehicle has a specific PDI form that outlines what should...
Product Field Action Working Capital Assistance Program - 06/26/2019
... used vehicles in inventory for those line-makes that the dealer is authorized to sell and service new vehicles at the location, and that are subject to a stop sale/stop delivery order issued on or after 10/1/2016, and where replacement parts or a repair...
Transportation Claim Inspections Process - 05/09/2014
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle, both exterior and interior, and to verify there is nothing missing. If there is damage or something missing, the situation...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing a letter. In the letter, the customer is told...
October 2021 Recall Update - 10/01/2021
... System”, may have had the key fobs incorrectly programmed. Dealers are to replace up to 6 new transmitters with BCM programming, which includes updated software. Dealers will only replace the number of fobs brought in at the time of service. The...
April 2021 Recall Update - 03/22/2021
... letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles. Safety Recall A202307262-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The...
December 2022 Recall Update - 11/21/2022
... certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Equinox, Malibu, Silverado 1500 New, Suburban, Tahoe, Traverse, GMC Acadia, Sierra 1500 New, Terrain, Yukon, Yukon XL, and 2022-23 Cadillac XT4. Customer Satisfaction Recall N222378560...
August 2023 Recall Update - 07/25/2023
... been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to be limited. VINs moved to Open status are prioritized to cold weather regions. Customer Satisfaction...
September 2023 Recall Update - 08/29/2023
... Replacement Retrofit: The bulletin has been revised to add certain 2022-23 model year Cadillac XT4 vehicles. Also, the remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction...
Dongle Reminders: - 08/29/2023
... dealership for installation of an ordered part. Resolution: Perform a dongle device scan for the new service visit, proceed with job card write up for the installation of the previously ordered part. Issue: The customer has an appointment in two weeks,...
January 2024 Recall Update - 12/26/2023
... Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles in Open status. Certain 2013 Buick Verano, Chevrolet Camaro, Sonic, and Volt vehicles are included in the recall. The additional VINs involved is approximately...
December 2023 Recall Update - 11/29/2023
Customer Satisfaction Recall N232404290 Trailering Label May Have Incorrect Values: Approximately 451 vehicles are included in the recall program that addresses a condition in which the trailering label displays incorrect values. Dealers are instructed...
Battery Bulletin Update - 03/22/2021
... and Warranty Replacement Requirements: The most recent battery bulletin update includes the new battery maintenance process, the new procedure involves the use of the Battery Maintenance Report to identify specific vehicles in dealer inventory that require...
May 2021 Recall Update - 04/29/2021
... to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag and Pretensioner Non Deploy: Additional information has been provided...
Roadside Assistance Reminder - 10/24/2017
All new GM vehicles come with complimentary Roadside Assistance services. The program includes: Towing (legal roadways only) Lock-out assistance Battery jump start Mobile EV charging (select markets) Trip interruption assistance Service agent reunites Flat...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... and required job card information will need to be sent to the WSC by service management using a new application that is smart phone friendly. Requests will be reviewed by the WSC and a decision will be provided back to dealers within one business day....
Getting to Know the New PET - 05/22/2017
Getting to Know the New PET: The new Policy Evaluation Tool was launched in the Empowerment Portal on April 20, 2017. PET, short for Policy Evaluation Tool, resides in GlobalConnect within the Dealer Aftersales Empowerment Portal. The tool has been in...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair is covered under this warranty. The exception to this is GM covered maintenance services; GM will not pay any courtesy transportation...
... wheels lock up at low speeds. Involved vehicles include certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model), 2020 Chevrolet Silverado and GMC Sierra 1500 trucks equipped with an 8-speed automatic transmission. Dealers are...
GSA Courtesy Delivery - 02/07/2012
There are specific steps a dealer must follow when receiving vehicles for courtesy delivery to US Federal Government agencies. The dealer will first receive notification of the government vehicle shipment. Once received, the dealer is responsible for...
Love it or Return it - 08/09/2012
On July 10, 2012, Chevrolet instituted the "Love it or Return it" vehicle return program on every new 2012 or 2013 model year vehicle purchase. The guarantee allows the customer to return vehicles bought during the program, with less than 4,000 miles...
PZEV and SULEV - 06/06/2012
... vehicles that met PZEV standards were only available in California, Maine, Massachusetts, New York, Oregon, and Vermont, or in some sales regions near those states. Other states later implemented the standards including Alaska, Connecticut, Maryland,...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate...
November 2012 Recall Update - 11/05/2012
... on the power window master switch. The Vibe was engineered and designed by Toyota and built by New United Motor Manufacturing (NUMMI), a joint venture between Toyota and GM. Involved vehicles may have a condition in which the power window master switch,...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... provides the policy for the Cadillac Courtesy Transportation Alternative Program that is a new addition to the manual. The CTA program is only available for Cadillac Service Agents. The program is designed to bring Cadillac specific vehicles into the...
Pre-Delivery Inspection - 08/10/2010
The pre-delivery inspection of new GM vehicles delivered to your dealership involves a comprehensive examination to ensure that your customers receive their new vehicle in perfect condition. Each vehicle has a specific PDI form that outlines what should...
Product Field Action Working Capital Assistance Program - 06/26/2019
... used vehicles in inventory for those line-makes that the dealer is authorized to sell and service new vehicles at the location, and that are subject to a stop sale/stop delivery order issued on or after 10/1/2016, and where replacement parts or a repair...
Transportation Claim Inspections Process - 05/09/2014
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle, both exterior and interior, and to verify there is nothing missing. If there is damage or something missing, the situation...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing a letter. In the letter, the customer is told...
October 2021 Recall Update - 10/01/2021
... System”, may have had the key fobs incorrectly programmed. Dealers are to replace up to 6 new transmitters with BCM programming, which includes updated software. Dealers will only replace the number of fobs brought in at the time of service. The...
April 2021 Recall Update - 03/22/2021
... letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles. Safety Recall A202307262-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The...
December 2022 Recall Update - 11/21/2022
... certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Blazer, Equinox, Malibu, Silverado 1500 New, Suburban, Tahoe, Traverse, GMC Acadia, Sierra 1500 New, Terrain, Yukon, Yukon XL, and 2022-23 Cadillac XT4. Customer Satisfaction Recall N222378560...
August 2023 Recall Update - 07/25/2023
... been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to be limited. VINs moved to Open status are prioritized to cold weather regions. Customer Satisfaction...
September 2023 Recall Update - 08/29/2023
... Replacement Retrofit: The bulletin has been revised to add certain 2022-23 model year Cadillac XT4 vehicles. Also, the remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction...
Dongle Reminders: - 08/29/2023
... dealership for installation of an ordered part. Resolution: Perform a dongle device scan for the new service visit, proceed with job card write up for the installation of the previously ordered part. Issue: The customer has an appointment in two weeks,...
January 2024 Recall Update - 12/26/2023
... Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles in Open status. Certain 2013 Buick Verano, Chevrolet Camaro, Sonic, and Volt vehicles are included in the recall. The additional VINs involved is approximately...
December 2023 Recall Update - 11/29/2023
Customer Satisfaction Recall N232404290 Trailering Label May Have Incorrect Values: Approximately 451 vehicles are included in the recall program that addresses a condition in which the trailering label displays incorrect values. Dealers are instructed...
Battery Bulletin Update - 03/22/2021
... and Warranty Replacement Requirements: The most recent battery bulletin update includes the new battery maintenance process, the new procedure involves the use of the Battery Maintenance Report to identify specific vehicles in dealer inventory that require...
May 2021 Recall Update - 04/29/2021
... to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag and Pretensioner Non Deploy: Additional information has been provided...
Roadside Assistance Reminder - 10/24/2017
All new GM vehicles come with complimentary Roadside Assistance services. The program includes: Towing (legal roadways only) Lock-out assistance Battery jump start Mobile EV charging (select markets) Trip interruption assistance Service agent reunites Flat...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... and required job card information will need to be sent to the WSC by service management using a new application that is smart phone friendly. Requests will be reviewed by the WSC and a decision will be provided back to dealers within one business day....
Getting to Know the New PET - 05/22/2017
Getting to Know the New PET: The new Policy Evaluation Tool was launched in the Empowerment Portal on April 20, 2017. PET, short for Policy Evaluation Tool, resides in GlobalConnect within the Dealer Aftersales Empowerment Portal. The tool has been in...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair is covered under this warranty. The exception to this is GM covered maintenance services; GM will not pay any courtesy transportation...
2019 Chevrolet Silverado 1500 LD & GMC Sierra 1500 LD (New Model) - 09/25/2018
Due to dealer feedback and their inability to locate the Navigation SD card in 2019 Chevrolet Silverado and GMC Sierra new model trucks, the assembly plant is now placing the SD card in the Keys bag that is placed inside the Loose Items bag. Only those...
September 2018 Recall Update - 08/20/2018
... 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL vehicles. Customer Satisfaction Recall 18025: Incorrect Fuse Labels and Owner Manual Fuse Information: Almost 120,000 vehicles are included in the recall...
Cadillac CPO Operations Guide - NEW - 05/22/2018
The latest edition of the Cadillac Certified Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for ...
New Truck Engine - 08/20/2018
The new 2.7L turbo four cylinder engine designed specifically for full sized trucks is anticipated in the next generation Chevrolet Silverado and GMC Sierra pick-ups. The new engine will boost horsepower and fuel economy, as well as carry an iconic name...
New Battery Tester - 04/22/2019
... that need or want to replace their GR8 going forward should purchase the next generation DCBS. The new battery tester is capable of performing comprehensive battery diagnostic services in 20 minutes or less and producing a warranty code for batteries...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... The PET will now provide results based on the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is...
Starting Out as a New Warranty Administrator - 09/22/2020
... technician apprenticeship programs. Such programs pair a seasoned, well-skilled technician with a new to the trade student. These students have the opportunity to learn the skills of the trade from someone that has worked in the field for some time,...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing them to contact their...
October 2020 Recall Update - 09/22/2020
... to the warranty and service procedure sections. Certain 2019 Chevrolet Silverado 1500 Series LD (New Model), GMC Sierra 1500 Series LD (New Model), 2020 Chevrolet Silverado 1500 Series LD, and GMC Sierra 1500 Series LD trucks are included in the recall...
New Corvette - 03/27/2020
Approximately 40,000 new mid-engine Chevrolet Corvette’s will be built at the Corvette plant in Bowling Green, KY this year. Production of the coupe began in early February and production of the convertible began in April. Production was supposed...
Empowerment Portal and Open Recalls - 09/27/2016
... so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When a VIN is entered in the portal, the system checks for open recalls. If an open recall is found, a warning message...
GM App - 06/27/2016
... dealership to inquire about repairs. While the app will be useful in contacting owners of newer vehicles that support the smartphone connections, it continues to be a challenge to track down and persuade owners of older vehicles to come in for repai...
New Service Management Authorization Matrix - 10/26/2016
... 3.2.13 and the Required Operating Procedures bulletin 04-00-89-015N have been revised to include a new Service Management Authorization Matrix. The new matrix has an effective date of October 1, 2016. To best view the matrix, click the "download" link...
New Cadillac CPO Limited Warranty - 02/17/2017
NEW CPO Warranty for vehicles delivered on or after March 1st, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after March 1st, 2017. This enhanced CPO warranty puts Cadillac on par with...
The New GlobalConnect - 09/03/2015
As we all become familiar with the "new" GlobalConnect here are a few differences from the Global of past.The CAM-02 Report: This report is available in the Service Forms Application of GlobalConnect. From the GlobalConnect homepage, select Service from...
New Products - 07/29/2015
The new compact crossover, Buick Envision, is scheduled to reach showrooms by fall of 2016. The Buick Cascada is a compact droptop that will be shipped to the US from Poland, sometime in the first quarter of 2016. GMC may also release a compact crossover,...
Non-GM Parts Require DMA Approval - 10/23/2015
GM published their policy on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the...
New Process for Identifying a Causal Part - 12/01/2015
... for the component replacement and enter it in the Causal Part Number field.Another scenario: A vehicle had a water leak that was extensive enough to cause carpet damage. The carpet could not be cleaned enough to eliminate the odor so a decision was made...
New PQC Web Forms - 12/01/2015
... enter the flush code in the labour operation dependency field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of the failed assembly in the comment field.If restricted, submit...
New Battery Transaction Requirements - 04/28/2016
... tester/charger must be used in diagnosing battery replacements and maintaining batteries on new vehicles in dealer inventory. The 15-digit (17 with the 2 hyphens) warranty code on the printout captures critical information on batteries that require replacement....
Recall Campaigns - 06/06/2014
In late May, GM announced five new recall campaigns, calling back more than 2.99 million vehicles worldwide for issues literally bumper-to-bumper. The new recalls address tail lamp issues in passenger cars, low beam headlamp failures, hydraulic brake...
New Product - 09/09/2014
... Ram ProMaster. GM also plans the introduction of the 4G LTE broadband connection across most GM vehicles for the 2015 model year. ...
The New Recall Center - 07/01/2014
GM has launched the new Recall Center on June 16, 2014. The site is designed to help the customer be kept informed about their vehicles. The new center is located at https://recalls.gm.com. The following features are available on the site:Daily updates...
New Labour Rate in January 2014 - 12/09/2013
For those dealers enrolled in the Option C Labour Rate, the new rate will go into effect on Wednesday, January 1, 2014. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
New Labour Operation - 12/09/2013
A new installation labour operation has been established for the 2014 Equinox/Terrain Cargo Area Closeout Panel. Labour operation 0511222-rear seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The...
Due to dealer feedback and their inability to locate the Navigation SD card in 2019 Chevrolet Silverado and GMC Sierra new model trucks, the assembly plant is now placing the SD card in the Keys bag that is placed inside the Loose Items bag. Only those...
September 2018 Recall Update - 08/20/2018
... 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL vehicles. Customer Satisfaction Recall 18025: Incorrect Fuse Labels and Owner Manual Fuse Information: Almost 120,000 vehicles are included in the recall...
Cadillac CPO Operations Guide - NEW - 05/22/2018
The latest edition of the Cadillac Certified Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for ...
New Truck Engine - 08/20/2018
The new 2.7L turbo four cylinder engine designed specifically for full sized trucks is anticipated in the next generation Chevrolet Silverado and GMC Sierra pick-ups. The new engine will boost horsepower and fuel economy, as well as carry an iconic name...
New Battery Tester - 04/22/2019
... that need or want to replace their GR8 going forward should purchase the next generation DCBS. The new battery tester is capable of performing comprehensive battery diagnostic services in 20 minutes or less and producing a warranty code for batteries...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... The PET will now provide results based on the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is...
Starting Out as a New Warranty Administrator - 09/22/2020
... technician apprenticeship programs. Such programs pair a seasoned, well-skilled technician with a new to the trade student. These students have the opportunity to learn the skills of the trade from someone that has worked in the field for some time,...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing them to contact their...
October 2020 Recall Update - 09/22/2020
... to the warranty and service procedure sections. Certain 2019 Chevrolet Silverado 1500 Series LD (New Model), GMC Sierra 1500 Series LD (New Model), 2020 Chevrolet Silverado 1500 Series LD, and GMC Sierra 1500 Series LD trucks are included in the recall...
New Corvette - 03/27/2020
Approximately 40,000 new mid-engine Chevrolet Corvette’s will be built at the Corvette plant in Bowling Green, KY this year. Production of the coupe began in early February and production of the convertible began in April. Production was supposed...
Empowerment Portal and Open Recalls - 09/27/2016
... so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When a VIN is entered in the portal, the system checks for open recalls. If an open recall is found, a warning message...
GM App - 06/27/2016
... dealership to inquire about repairs. While the app will be useful in contacting owners of newer vehicles that support the smartphone connections, it continues to be a challenge to track down and persuade owners of older vehicles to come in for repai...
New Service Management Authorization Matrix - 10/26/2016
... 3.2.13 and the Required Operating Procedures bulletin 04-00-89-015N have been revised to include a new Service Management Authorization Matrix. The new matrix has an effective date of October 1, 2016. To best view the matrix, click the "download" link...
New Cadillac CPO Limited Warranty - 02/17/2017
NEW CPO Warranty for vehicles delivered on or after March 1st, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after March 1st, 2017. This enhanced CPO warranty puts Cadillac on par with...
The New GlobalConnect - 09/03/2015
As we all become familiar with the "new" GlobalConnect here are a few differences from the Global of past.The CAM-02 Report: This report is available in the Service Forms Application of GlobalConnect. From the GlobalConnect homepage, select Service from...
New Products - 07/29/2015
The new compact crossover, Buick Envision, is scheduled to reach showrooms by fall of 2016. The Buick Cascada is a compact droptop that will be shipped to the US from Poland, sometime in the first quarter of 2016. GMC may also release a compact crossover,...
Non-GM Parts Require DMA Approval - 10/23/2015
GM published their policy on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the...
New Process for Identifying a Causal Part - 12/01/2015
... for the component replacement and enter it in the Causal Part Number field.Another scenario: A vehicle had a water leak that was extensive enough to cause carpet damage. The carpet could not be cleaned enough to eliminate the odor so a decision was made...
New PQC Web Forms - 12/01/2015
... enter the flush code in the labour operation dependency field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of the failed assembly in the comment field.If restricted, submit...
New Battery Transaction Requirements - 04/28/2016
... tester/charger must be used in diagnosing battery replacements and maintaining batteries on new vehicles in dealer inventory. The 15-digit (17 with the 2 hyphens) warranty code on the printout captures critical information on batteries that require replacement....
Recall Campaigns - 06/06/2014
In late May, GM announced five new recall campaigns, calling back more than 2.99 million vehicles worldwide for issues literally bumper-to-bumper. The new recalls address tail lamp issues in passenger cars, low beam headlamp failures, hydraulic brake...
New Product - 09/09/2014
... Ram ProMaster. GM also plans the introduction of the 4G LTE broadband connection across most GM vehicles for the 2015 model year. ...
The New Recall Center - 07/01/2014
GM has launched the new Recall Center on June 16, 2014. The site is designed to help the customer be kept informed about their vehicles. The new center is located at https://recalls.gm.com. The following features are available on the site:Daily updates...
New Labour Rate in January 2014 - 12/09/2013
For those dealers enrolled in the Option C Labour Rate, the new rate will go into effect on Wednesday, January 1, 2014. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
New Labour Operation - 12/09/2013
A new installation labour operation has been established for the 2014 Equinox/Terrain Cargo Area Closeout Panel. Labour operation 0511222-rear seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The...
Rental Policies - 12/19/2014
Effective January 1, 2015, GM will revert back to the policy that courtesy transportation rental vehicles must be GM vehicles that are current or within the past one model year. GM allowed for non-GM rental vehicles, as well as older vehicles, for several...
The New Policies and Procedures Manual - 10/31/2014
... not a bad idea to do so. Also, it is now clearly stated that Field Actions may be done for any new or discontinued vehicle at any dealership provided that facility has the necessary tools, training, and parts. 2.4 Customer Concern Not Duplicated...
San Francisco to New York - 03/26/2015
... made the 3,500 mile trek across the US. The trip originated in San Francisco and was completed in New York. A person is behind the wheel of the vehicle at all times, although with no intervention, unless the autonomous car got into trouble. The car is...
New Transportation Claim Submission Requirements - 02/23/2015
If a customer is looking to purchase a vehicle that was damaged in-transit to the dealership and subsequently repaired, the sales department must disclose that damage prior to the purchase. The question has been asked if the dollar amount of the repair...
Cross Border Maintenance - 02/23/2015
The New Vehicle Maintenance Programs allow for cross border servicing of GM vehicles between the US and Canada. Confirm active maintenance programs in the Applicable Warranties section of IVH or the Service Workbench Dashboard. If an active maintenance...
New Requirements for Transportation Claims - 06/02/2015
In January of this year, GM announced and released Warranty Administration Bulletin 15-00-89-002, which introduced the new requirements when submitting transactions for transportation claims to GM. It is important that all personnel involved with...
The Trunk-to-Trunk Tour - 03/22/2021
This may be a helpful term to share with the service team for the new vehicle delivery walkaround process. Policy states that dealers have 5 minutes to inspect each vehicle an up to a maximum of 30 minutes for a full truckload delivery. Use the Receiving...
New Technician Add Times for Transmission Repairs - 05/26/2021
... labor times and related transmission repair procedures, GM has updated the Labor Time Guide with new Add Times for transmission diagnosis, cleaning, and inspections. The goal is to assure technicians that the labor time for a complete transmission repair...
Tire Warranty Reminder - 05/26/2021
Tires supplied with a new vehicle are covered against defects in material or workmanship under the Bumper to Bumper New Vehicle Limited Warranty. For vehicles within the warranty period, defective tires are replaced on a prorate adjustment basis. Tire...
New Corporate Logo - 01/27/2021
... GM’s Ultium battery platform. The redesigned logo is intended to align with GM’s new identity, while holding true to its history. The logo is a vibrant blue to signify the clear skies of a zero-emissions future, with rounded edges and a lowercase...
New Error Codes - 07/27/2021
GM has launched 5 new error codes to assist dealers with understanding claim rejects involving Service Programming and the SPS Warranty Claim Code. In the past when GM was unable to validate successful completion of a reprogramming event claimed in GWM,...
New Restraint System Limited Warranty - 06/29/2021
... for qualified vehicles. Covered components will be identified in the LTG with Coverage Code R. The new coverage code will be released with the July 1, 2021 version of the LTG. ...
New Rental Policy Guidelines - 05/25/2022
... are very much aware of the struggles dealerships are experiencing with rental availability. With new vehicle shortages, many dealerships have zero Courtesy Transportation Program vehicles in their inventory. Additionally, the pandemic, global chip shortages,...
PRA Process-New Restrictions - 07/27/2022
Three new components will be restricted and require GM Pre-Repair Authorization (PRA) within the CSMT app effective August 15, 2022. The components include drive motor battery charger cables, 2021 to current model year front headlamps, and 2019 to current...
March 2022 Recall Update - 02/23/2022
... based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model), GMC Sierra 1500 (New Model), and 2020 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. Customer Satisfaction Recall N212338770 High Severity...
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables...
Dealer Trade - 12/01/2021
If your dealership is in the possession of a vehicle that another dealer is trading for or purchasing, make sure that all required field action repairs have been performed prior to completion of the vehicle transaction. Submit field action transactions...
June 2023 Recall Update - 05/23/2023
... Cadillac CT4, CT5, XT5, XT6, Chevrolet Blazer, Suburban, Tahoe, GMC Acadia, Yukon, and Yukon XL vehicles. The bulletin has been updated to add the 2022 Cadillac XT5 and Chevrolet Blazer. The recall is in effect until May 31, 2026. Customer Satisfaction...
New Goodwill Tool - 03/23/2023
The new GM Protection EV Pre-Paid Maintenance Plan is a Goodwill Tool that is now available for EV customers that offers three plan levels and provides maintenance coverage for 36 months.
New EV Courses - 05/23/2023
Several new EV courses will be STS requirements on the Hybrid/Electric Vehicle Learning Path for Chevrolet, GMC, and Cadillac dealers starting July 1, 2023. In addition, the following courses are also required for Chevrolet dealers effective 7/1/2023:...
New Unit - 10/28/2022
GM recently announced a new business unit called GM Energy that will house EV related products and services for residential and commercial customers. GM Energy is comprised of the new Ultium Home and Ultium Commercial lines, which share branding with...
New Labor Operation - 01/04/2023
... the release of the December 1, 2022 edition of the LTG and applies to 2023 and future model year vehicles. The labor operation may not be used with 2022 and previous model year vehicles. The new code has been put into place to help GM isolate instances...
New Cadillac - 04/12/2011
The new rear wheel drive, entry level model Cadillac is planned to compete against the BMW 3 series. The new model which is scheduled to be introduced next year will most likely be called the ATS and will come in a coupe, sedan and convertible model....
New Model Excitement - 01/19/2011
... the Verano to compete with other compact luxury vehicles is the price. According to the Automotive News, the base Verano should come in at $20,500 to $22,000. This is $10,000 less than the base price of the Lexus IS, and considerably less than the Audi...
November 2011 Recall Update - 11/17/2011
... Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin are included in the recall population. The special...
Effective January 1, 2015, GM will revert back to the policy that courtesy transportation rental vehicles must be GM vehicles that are current or within the past one model year. GM allowed for non-GM rental vehicles, as well as older vehicles, for several...
The New Policies and Procedures Manual - 10/31/2014
... not a bad idea to do so. Also, it is now clearly stated that Field Actions may be done for any new or discontinued vehicle at any dealership provided that facility has the necessary tools, training, and parts. 2.4 Customer Concern Not Duplicated...
San Francisco to New York - 03/26/2015
... made the 3,500 mile trek across the US. The trip originated in San Francisco and was completed in New York. A person is behind the wheel of the vehicle at all times, although with no intervention, unless the autonomous car got into trouble. The car is...
New Transportation Claim Submission Requirements - 02/23/2015
If a customer is looking to purchase a vehicle that was damaged in-transit to the dealership and subsequently repaired, the sales department must disclose that damage prior to the purchase. The question has been asked if the dollar amount of the repair...
Cross Border Maintenance - 02/23/2015
The New Vehicle Maintenance Programs allow for cross border servicing of GM vehicles between the US and Canada. Confirm active maintenance programs in the Applicable Warranties section of IVH or the Service Workbench Dashboard. If an active maintenance...
New Requirements for Transportation Claims - 06/02/2015
In January of this year, GM announced and released Warranty Administration Bulletin 15-00-89-002, which introduced the new requirements when submitting transactions for transportation claims to GM. It is important that all personnel involved with...
The Trunk-to-Trunk Tour - 03/22/2021
This may be a helpful term to share with the service team for the new vehicle delivery walkaround process. Policy states that dealers have 5 minutes to inspect each vehicle an up to a maximum of 30 minutes for a full truckload delivery. Use the Receiving...
New Technician Add Times for Transmission Repairs - 05/26/2021
... labor times and related transmission repair procedures, GM has updated the Labor Time Guide with new Add Times for transmission diagnosis, cleaning, and inspections. The goal is to assure technicians that the labor time for a complete transmission repair...
Tire Warranty Reminder - 05/26/2021
Tires supplied with a new vehicle are covered against defects in material or workmanship under the Bumper to Bumper New Vehicle Limited Warranty. For vehicles within the warranty period, defective tires are replaced on a prorate adjustment basis. Tire...
New Corporate Logo - 01/27/2021
... GM’s Ultium battery platform. The redesigned logo is intended to align with GM’s new identity, while holding true to its history. The logo is a vibrant blue to signify the clear skies of a zero-emissions future, with rounded edges and a lowercase...
New Error Codes - 07/27/2021
GM has launched 5 new error codes to assist dealers with understanding claim rejects involving Service Programming and the SPS Warranty Claim Code. In the past when GM was unable to validate successful completion of a reprogramming event claimed in GWM,...
New Restraint System Limited Warranty - 06/29/2021
... for qualified vehicles. Covered components will be identified in the LTG with Coverage Code R. The new coverage code will be released with the July 1, 2021 version of the LTG. ...
New Rental Policy Guidelines - 05/25/2022
... are very much aware of the struggles dealerships are experiencing with rental availability. With new vehicle shortages, many dealerships have zero Courtesy Transportation Program vehicles in their inventory. Additionally, the pandemic, global chip shortages,...
PRA Process-New Restrictions - 07/27/2022
Three new components will be restricted and require GM Pre-Repair Authorization (PRA) within the CSMT app effective August 15, 2022. The components include drive motor battery charger cables, 2021 to current model year front headlamps, and 2019 to current...
March 2022 Recall Update - 02/23/2022
... based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model), GMC Sierra 1500 (New Model), and 2020 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. Customer Satisfaction Recall N212338770 High Severity...
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables...
Dealer Trade - 12/01/2021
If your dealership is in the possession of a vehicle that another dealer is trading for or purchasing, make sure that all required field action repairs have been performed prior to completion of the vehicle transaction. Submit field action transactions...
June 2023 Recall Update - 05/23/2023
... Cadillac CT4, CT5, XT5, XT6, Chevrolet Blazer, Suburban, Tahoe, GMC Acadia, Yukon, and Yukon XL vehicles. The bulletin has been updated to add the 2022 Cadillac XT5 and Chevrolet Blazer. The recall is in effect until May 31, 2026. Customer Satisfaction...
New Goodwill Tool - 03/23/2023
The new GM Protection EV Pre-Paid Maintenance Plan is a Goodwill Tool that is now available for EV customers that offers three plan levels and provides maintenance coverage for 36 months.
New EV Courses - 05/23/2023
Several new EV courses will be STS requirements on the Hybrid/Electric Vehicle Learning Path for Chevrolet, GMC, and Cadillac dealers starting July 1, 2023. In addition, the following courses are also required for Chevrolet dealers effective 7/1/2023:...
New Unit - 10/28/2022
GM recently announced a new business unit called GM Energy that will house EV related products and services for residential and commercial customers. GM Energy is comprised of the new Ultium Home and Ultium Commercial lines, which share branding with...
New Labor Operation - 01/04/2023
... the release of the December 1, 2022 edition of the LTG and applies to 2023 and future model year vehicles. The labor operation may not be used with 2022 and previous model year vehicles. The new code has been put into place to help GM isolate instances...
New Cadillac - 04/12/2011
The new rear wheel drive, entry level model Cadillac is planned to compete against the BMW 3 series. The new model which is scheduled to be introduced next year will most likely be called the ATS and will come in a coupe, sedan and convertible model....
New Model Excitement - 01/19/2011
... the Verano to compete with other compact luxury vehicles is the price. According to the Automotive News, the base Verano should come in at $20,500 to $22,000. This is $10,000 less than the base price of the Lexus IS, and considerably less than the Audi...
November 2011 Recall Update - 11/17/2011
... Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin are included in the recall population. The special...
New Labour Dependency Field Code - 12/15/2011
A new transaction submission policy has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy...
Mileage In/Mileage Out - 08/09/2011
Part of the job card write up process is to enter the vehicle's current mileage. Are technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons...
New Product Line-up - 10/14/2011
In the early fall of 2011, GM announced the launch of two new luxury vehicles for Cadillac in 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac...
Searching jlwarranty's Newsletter, Forum and Video Collection - 08/09/2011
... search feature you can quickly look up a topic and receive results from the entire newsletter archive as well as forum posts, videos, and related products/services. It's easy, simply visit jlwarranty.com and type your keyword(s) into...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
Looking Back: At the end of each year I always take a few moments to review the newsletter articles from the past year remembering what's new, different, obsolete and what we have accomplished since the beginning of the year. Like so many years in the...
New 2013 Buick Powertrain Warranty - 06/06/2012
Beginning with the 2013 model year, Buick vehicles will have powertrain coverage for 6 years, 70,000 miles. The decision to increase the length of the warranty, but reduce the mileage, is due to data that shows 68% of Buick owners ran out of powertrain...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement ...
New A/C Refrigerant - R1234yf - 07/02/2012
With the release of the new 2013 Cadillac XTS and ATS, GM has introduced the use of a new environmentally friendly refrigerant, R1234yf. The GE-50300 Recovery/Recycle/ Recharge machine must be used in conjunction with the new refrigerant.The new GE-50300...
July 2012 Recall Update - 07/02/2012
... Conditioning Operation-Loss of Heat: Approximately 172,000 Chevrolet Equinox and Pontiac Torrent vehicles are involved in this special policy. The heating, ventilation and air conditioning system may not operate as designed due to a fracture of the HVAC...
April 2012 Recall Update - 04/13/2012
... Approximately 17,000 Volt's are involved in a campaign to exchange the 120 volt charge cord. A new enhanced charge cord is being made available for certain 2011-2012 model year Volt vehicles. The optional 240 volt home charging unit is not affected by...
May 2012 Recall Update - 05/02/2012
... Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, West Virginia, Wisconsin and Wyoming.Customer...
Service Update Bulletins and Stock Units - 05/14/2013
... that have yet to be sold. A service update bulletin involves the immediate correction of new or unsold vehicles in a service agent's inventory. This type of field action is usually implemented to address a non-safety related repair or the installation...
What's New - 05/14/2013
The GlobalConnect "Tip of the Day" has been replaced by "What's New". This area now contains timely information that is relevant to most Global users. The information listed there may provide detail on new applications, training reminders, national marketing...
New Global Labour Codes For Brake Repairs - 06/19/2013
2480018 - Brake Burnish2420150 - Front Disc Brake Pads, Replace2420170 - Rear Disc Brake Pads, R&R or Replace2420670 - Front Rotor Assembly, Replace2420671 - Both Front Rotor, Replace2420760 - Rear Rotor Assembly, R&R or Replace2420761 - Both ...
Service Contract Popularity - 03/11/2013
... car repair costs rise. Consumers purchased more than 10 million service contracts in 2012 for both new and used vehicles. These contracts offer value and predictability by protecting a vehicle long after the manufacturer's warranty expires and by covering...
New Repair Groups - 02/26/2013
06 Non warranty/miscellaneous10 Body hardware and trim14 Body repair20 Body systems24 Brakes26 Electrical28 Diagnostic and programming30 Driveline/axle34 Driver information & Entertainment40 Engine/propulsion44 HVAC50 Hybrid/EV54 Power and signal ...
New V6 - 10/01/2013
GM is anticipating that a new V6 engine built in a retooled plant will put the 2014 Chevrolet Silverado and GMC Sierra on the shopping lists of pickup buyers looking for fuel economy. The new 4.3L V6 has 285 horsepower. The plant has the ability to produce...
The New Cadillac Certified Pre Owned Program - 07/03/2013
Cadillac launched a new Certified Pre Owned program on May 6th, that not only coincides with the 6-year/70,000 mile powertrain warranty, that began with the 2013 model year, it will include bumper-to-bumper coverage. The new CPO warranty now covers more...
New or Refreshed - 07/30/2013
The redesigned Corvette, Silverado, and Impala are just a few of the 18 new or refreshed GM vehicles arriving in the US this year. This signifies the largest number of new products in the company's history. The models will flip GM's lineup to one of the...
New Cadillac Certified Pre Owned Program - 06/19/2013
In early May, GM announced a new CPO program for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The...
Safety Recall 06041D - 02/04/2010
... has been revised to address an updated service procedure. Roof replacement is required with the new procedure. The recall applies to certain 2005-2007 Chevrolet Corvette vehicles with body color roof. Some of the vehicles may have a condition in which...
New iPad Dealer Tool - 07/02/2010
The iPad is Apple's hot new tablet computer that has been on the market since April. Dealers are coming up with ways to improve the customer's dealership experience while separating their store from everyone else. The iPad sends the customer a message...
Dealer Empowerment Update - 07/27/2021
... the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade, Suburban, Tahoe and Yukon - Up to $2,500 All other Cadillac...
December 2021 Recall Update - 12/01/2021
... to owners who purchased the 20” or 18” accessory road tires. Dealers will also apply a new spare tire information label over the existing tire placard label. Owners will also be provided an Owner’s Manual insert. The recall affects...
Emission Control Systems Warranties - 09/26/2022
... a State that enforces California Emissions regulated warranties. Those states include: California, New Jersey, Connecticut, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Maryland, Washington, Pennsylvania, and Delaware. California emissions...
A new transaction submission policy has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy...
Mileage In/Mileage Out - 08/09/2011
Part of the job card write up process is to enter the vehicle's current mileage. Are technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons...
New Product Line-up - 10/14/2011
In the early fall of 2011, GM announced the launch of two new luxury vehicles for Cadillac in 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac...
Searching jlwarranty's Newsletter, Forum and Video Collection - 08/09/2011
... search feature you can quickly look up a topic and receive results from the entire newsletter archive as well as forum posts, videos, and related products/services. It's easy, simply visit jlwarranty.com and type your keyword(s) into...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
Looking Back: At the end of each year I always take a few moments to review the newsletter articles from the past year remembering what's new, different, obsolete and what we have accomplished since the beginning of the year. Like so many years in the...
New 2013 Buick Powertrain Warranty - 06/06/2012
Beginning with the 2013 model year, Buick vehicles will have powertrain coverage for 6 years, 70,000 miles. The decision to increase the length of the warranty, but reduce the mileage, is due to data that shows 68% of Buick owners ran out of powertrain...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement ...
New A/C Refrigerant - R1234yf - 07/02/2012
With the release of the new 2013 Cadillac XTS and ATS, GM has introduced the use of a new environmentally friendly refrigerant, R1234yf. The GE-50300 Recovery/Recycle/ Recharge machine must be used in conjunction with the new refrigerant.The new GE-50300...
July 2012 Recall Update - 07/02/2012
... Conditioning Operation-Loss of Heat: Approximately 172,000 Chevrolet Equinox and Pontiac Torrent vehicles are involved in this special policy. The heating, ventilation and air conditioning system may not operate as designed due to a fracture of the HVAC...
April 2012 Recall Update - 04/13/2012
... Approximately 17,000 Volt's are involved in a campaign to exchange the 120 volt charge cord. A new enhanced charge cord is being made available for certain 2011-2012 model year Volt vehicles. The optional 240 volt home charging unit is not affected by...
May 2012 Recall Update - 05/02/2012
... Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, West Virginia, Wisconsin and Wyoming.Customer...
Service Update Bulletins and Stock Units - 05/14/2013
... that have yet to be sold. A service update bulletin involves the immediate correction of new or unsold vehicles in a service agent's inventory. This type of field action is usually implemented to address a non-safety related repair or the installation...
What's New - 05/14/2013
The GlobalConnect "Tip of the Day" has been replaced by "What's New". This area now contains timely information that is relevant to most Global users. The information listed there may provide detail on new applications, training reminders, national marketing...
New Global Labour Codes For Brake Repairs - 06/19/2013
2480018 - Brake Burnish2420150 - Front Disc Brake Pads, Replace2420170 - Rear Disc Brake Pads, R&R or Replace2420670 - Front Rotor Assembly, Replace2420671 - Both Front Rotor, Replace2420760 - Rear Rotor Assembly, R&R or Replace2420761 - Both ...
Service Contract Popularity - 03/11/2013
... car repair costs rise. Consumers purchased more than 10 million service contracts in 2012 for both new and used vehicles. These contracts offer value and predictability by protecting a vehicle long after the manufacturer's warranty expires and by covering...
New Repair Groups - 02/26/2013
06 Non warranty/miscellaneous10 Body hardware and trim14 Body repair20 Body systems24 Brakes26 Electrical28 Diagnostic and programming30 Driveline/axle34 Driver information & Entertainment40 Engine/propulsion44 HVAC50 Hybrid/EV54 Power and signal ...
New V6 - 10/01/2013
GM is anticipating that a new V6 engine built in a retooled plant will put the 2014 Chevrolet Silverado and GMC Sierra on the shopping lists of pickup buyers looking for fuel economy. The new 4.3L V6 has 285 horsepower. The plant has the ability to produce...
The New Cadillac Certified Pre Owned Program - 07/03/2013
Cadillac launched a new Certified Pre Owned program on May 6th, that not only coincides with the 6-year/70,000 mile powertrain warranty, that began with the 2013 model year, it will include bumper-to-bumper coverage. The new CPO warranty now covers more...
New or Refreshed - 07/30/2013
The redesigned Corvette, Silverado, and Impala are just a few of the 18 new or refreshed GM vehicles arriving in the US this year. This signifies the largest number of new products in the company's history. The models will flip GM's lineup to one of the...
New Cadillac Certified Pre Owned Program - 06/19/2013
In early May, GM announced a new CPO program for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The...
Safety Recall 06041D - 02/04/2010
... has been revised to address an updated service procedure. Roof replacement is required with the new procedure. The recall applies to certain 2005-2007 Chevrolet Corvette vehicles with body color roof. Some of the vehicles may have a condition in which...
New iPad Dealer Tool - 07/02/2010
The iPad is Apple's hot new tablet computer that has been on the market since April. Dealers are coming up with ways to improve the customer's dealership experience while separating their store from everyone else. The iPad sends the customer a message...
Dealer Empowerment Update - 07/27/2021
... the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade, Suburban, Tahoe and Yukon - Up to $2,500 All other Cadillac...
December 2021 Recall Update - 12/01/2021
... to owners who purchased the 20” or 18” accessory road tires. Dealers will also apply a new spare tire information label over the existing tire placard label. Owners will also be provided an Owner’s Manual insert. The recall affects...
Emission Control Systems Warranties - 09/26/2022
... a State that enforces California Emissions regulated warranties. Those states include: California, New Jersey, Connecticut, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Maryland, Washington, Pennsylvania, and Delaware. California emissions...
Emissions Warranty Coverage - 09/25/2023
... a State that enforces California Emissions regulated warranties. Those states include: California, New Jersey, Connecticut, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Maryland, Washington, Pennsylvania, and Delaware. California emissions...
November 2023 Recall Update - 10/25/2023
... Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround Vision System Activation: The bulletin has been revised to update the Warranty...
Preliminary Takata Airbag Recall - 07/28/2016
... and SUVs in certain US states that experience moderate to high levels of temperature and humidity. Newer model years, including 2012-2016 trucks and SUVs are not included in the preliminary recall, nor are affected by the Takata DIR. GM has indicated...
Dealer Owned Warranty Repairs - 06/23/2020
The warranty on GM vehicles stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing...
April 2019 Recall Update - 03/27/2019
... N182201710: Customers Charged for Standard Feature Mirror Caps: Certain 2019 GMC Sierra 1500 (New Model) AT4 trucks were built with mirror caps as a standard feature, although a charge for the caps was applied under a LPO accessory package at time of...
September 2017 Recall Update - 08/21/2017
... terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated terminals. Noncompliance Recall 17258: Front Head Restraint Removable with Tablet Holder: The recall bulletin...
Customer Assistance Center - 07/30/2013
... Starting July 1st, 2013, the GM Customer Experience CARS team began the implementation of new tools for their advisors to offer customers who contact them with a concern, as opposed to the dealership.One of the new tools, used by Tier 1 and Tier 2 advisors,...
Option Discrepancies - 06/06/2012
A transportation transaction is filed when there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect...
September 2011 Recall Update - 09/19/2011
... The special coverage covers the condition for 10 years or 120,000 miles. Dealers are to install a new design fuel level sensor. GM will pay 50% of the eligible repair and the customer is responsible for the remaining 50%. Submission details for customers...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
Chevrolet sent private offers to 400,000 targeted customers to receive either $1,500 towards the purchase of select new Chevrolet vehicles or a Chevy 5-year Protection Plus package that includes:5 year/100,000 mile bumper-to-bumper extended warranty5...
Checking Tires - 10/13/2010
California recently passed new legislation that requires all automotive service providers to check and inflate the tires on every vehicle that enters their facility for service or repairs. They must also indicate on the customer's invoice that a tire...
OnStar FMV - 01/19/2012
... of more than 500 stolen GM vehicles each month. Helping to recover a competitor's vehicle is a new task. In late December, an OnStar subscriber's Chrysler 300 was stolen. The customer had just recently purchased the OnStar FMV (For My Vehicle). This...
North American Cross Border Warranty Coverage - 11/05/2012
If a customer, who purchased their vehicle and lives in either Canada or Mexico, stops by your dealership with a warranty defect, you are permitted to make the necessary repairs. It is preferable that the customer seek out a service agent that is of the...
October 2013 Recall Update - 10/01/2013
... properly or not, the technician is to install a protective coating to the door module or install a new door module. Upcoming Safety Recall 12213: Possible Loss of Brake Assist: When parts become available vehicle owners will be notified that the...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... purchase date may need to be documented on the job card for second and subsequent owners. If the vehicle was sold at the repairing dealership, this will be easy to confirm. If the customer bought the vehicle elsewhere, the customer must provide proof...
Policy Update - 03/11/2013
Customer Satisfaction Program 12293 was recently announced for certain 2013 Cadillac ATS, CTS, and XTS vehicles. Customers are being asked to visit their selling dealer to have their CUE system updated. In order to expedite the repair process, GM...
April 2013 Recall Update - 04/12/2013
... May Not Be To Proper Torque Specification-Revised Recall Report: Certain 2013 Chevrolet Malibu vehicles may have been built with one or more rear suspension bolts that were not tightened to the specified torque. Dealers are instructed to check the rear...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
In late April, Chevrolet announced the new 2/24,000 select required maintenance service program on new, eligible 2014 model year vehicles. The program includes 2014 Cruze diesel and Silverado LD/HD vehicles sold on or after May 1, 2013. The covered services...
Warranty 101 - 07/02/2010
A service manager recently made the decision to reimburse a loyal GM customer the expense of two monthly vehicle payments due to a parts unavailability issue and the owner's vehicle being not drivable. The customer had concern with the check engine light...
Field Actions - 11/21/2017
Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service,...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... adopted the PZEV warranty regulations. Those states are: Connecticut Maine Massachusetts Maryland New Jersey New York Rhode Island Vermont Oregon (2017 and prior PZEV emissions limited warranty was applicable to hybrid battery only) It’s important...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... The PDI service is to be performed in accordance with the GM PDI form prior to delivery of each new vehicle. Failure to perform a quality PDI could result in a charge-back of the PDI payment. Model-specific PDI forms for passenger cars and light duty...
August 2020 Recall Update - 07/30/2020
... from the pickup bed while driving. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD (New Model), and 2020 Chevrolet Silverado 1500 LD, GMC Sierra 1500 LD trucks with an accessory tonneau-rear compartment hard...
Open Recalls - 09/27/2016
... under the Service Department tab, will list the vehicles on your lot with open recalls, both for new and used vehicles. While this report is provided to help identify vehicles in your inventory with open recalls, it may not reflect all open field actions...
Restriction! Special Coverage 12313 - 02/27/2014
... special coverage repair operation, 9900003, when the vehicle involved was still covered under the New Vehicle Limited Powertrain Warranty of 5/100,000. Labour operation 4080208 is to be used for vehicles still covered under warranty when submitting a...
... a State that enforces California Emissions regulated warranties. Those states include: California, New Jersey, Connecticut, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Maryland, Washington, Pennsylvania, and Delaware. California emissions...
November 2023 Recall Update - 10/25/2023
... Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround Vision System Activation: The bulletin has been revised to update the Warranty...
Preliminary Takata Airbag Recall - 07/28/2016
... and SUVs in certain US states that experience moderate to high levels of temperature and humidity. Newer model years, including 2012-2016 trucks and SUVs are not included in the preliminary recall, nor are affected by the Takata DIR. GM has indicated...
Dealer Owned Warranty Repairs - 06/23/2020
The warranty on GM vehicles stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing...
April 2019 Recall Update - 03/27/2019
... N182201710: Customers Charged for Standard Feature Mirror Caps: Certain 2019 GMC Sierra 1500 (New Model) AT4 trucks were built with mirror caps as a standard feature, although a charge for the caps was applied under a LPO accessory package at time of...
September 2017 Recall Update - 08/21/2017
... terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated terminals. Noncompliance Recall 17258: Front Head Restraint Removable with Tablet Holder: The recall bulletin...
Customer Assistance Center - 07/30/2013
... Starting July 1st, 2013, the GM Customer Experience CARS team began the implementation of new tools for their advisors to offer customers who contact them with a concern, as opposed to the dealership.One of the new tools, used by Tier 1 and Tier 2 advisors,...
Option Discrepancies - 06/06/2012
A transportation transaction is filed when there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect...
September 2011 Recall Update - 09/19/2011
... The special coverage covers the condition for 10 years or 120,000 miles. Dealers are to install a new design fuel level sensor. GM will pay 50% of the eligible repair and the customer is responsible for the remaining 50%. Submission details for customers...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
Chevrolet sent private offers to 400,000 targeted customers to receive either $1,500 towards the purchase of select new Chevrolet vehicles or a Chevy 5-year Protection Plus package that includes:5 year/100,000 mile bumper-to-bumper extended warranty5...
Checking Tires - 10/13/2010
California recently passed new legislation that requires all automotive service providers to check and inflate the tires on every vehicle that enters their facility for service or repairs. They must also indicate on the customer's invoice that a tire...
OnStar FMV - 01/19/2012
... of more than 500 stolen GM vehicles each month. Helping to recover a competitor's vehicle is a new task. In late December, an OnStar subscriber's Chrysler 300 was stolen. The customer had just recently purchased the OnStar FMV (For My Vehicle). This...
North American Cross Border Warranty Coverage - 11/05/2012
If a customer, who purchased their vehicle and lives in either Canada or Mexico, stops by your dealership with a warranty defect, you are permitted to make the necessary repairs. It is preferable that the customer seek out a service agent that is of the...
October 2013 Recall Update - 10/01/2013
... properly or not, the technician is to install a protective coating to the door module or install a new door module. Upcoming Safety Recall 12213: Possible Loss of Brake Assist: When parts become available vehicle owners will be notified that the...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... purchase date may need to be documented on the job card for second and subsequent owners. If the vehicle was sold at the repairing dealership, this will be easy to confirm. If the customer bought the vehicle elsewhere, the customer must provide proof...
Policy Update - 03/11/2013
Customer Satisfaction Program 12293 was recently announced for certain 2013 Cadillac ATS, CTS, and XTS vehicles. Customers are being asked to visit their selling dealer to have their CUE system updated. In order to expedite the repair process, GM...
April 2013 Recall Update - 04/12/2013
... May Not Be To Proper Torque Specification-Revised Recall Report: Certain 2013 Chevrolet Malibu vehicles may have been built with one or more rear suspension bolts that were not tightened to the specified torque. Dealers are instructed to check the rear...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
In late April, Chevrolet announced the new 2/24,000 select required maintenance service program on new, eligible 2014 model year vehicles. The program includes 2014 Cruze diesel and Silverado LD/HD vehicles sold on or after May 1, 2013. The covered services...
Warranty 101 - 07/02/2010
A service manager recently made the decision to reimburse a loyal GM customer the expense of two monthly vehicle payments due to a parts unavailability issue and the owner's vehicle being not drivable. The customer had concern with the check engine light...
Field Actions - 11/21/2017
Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service,...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... adopted the PZEV warranty regulations. Those states are: Connecticut Maine Massachusetts Maryland New Jersey New York Rhode Island Vermont Oregon (2017 and prior PZEV emissions limited warranty was applicable to hybrid battery only) It’s important...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... The PDI service is to be performed in accordance with the GM PDI form prior to delivery of each new vehicle. Failure to perform a quality PDI could result in a charge-back of the PDI payment. Model-specific PDI forms for passenger cars and light duty...
August 2020 Recall Update - 07/30/2020
... from the pickup bed while driving. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD (New Model), and 2020 Chevrolet Silverado 1500 LD, GMC Sierra 1500 LD trucks with an accessory tonneau-rear compartment hard...
Open Recalls - 09/27/2016
... under the Service Department tab, will list the vehicles on your lot with open recalls, both for new and used vehicles. While this report is provided to help identify vehicles in your inventory with open recalls, it may not reflect all open field actions...
Restriction! Special Coverage 12313 - 02/27/2014
... special coverage repair operation, 9900003, when the vehicle involved was still covered under the New Vehicle Limited Powertrain Warranty of 5/100,000. Labour operation 4080208 is to be used for vehicles still covered under warranty when submitting a...
Floor Plan Reimbursement - 07/01/2014
When a recall is announced on current model year vehicles, there is a strong possibility that there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning...
Ignition Switch Websites - 08/05/2014
... to initiate the parts requests. The dealer orders the ignition switch, cylinder and new key. GM then processes the parts order and provides express delivery. The customer is notified when parts are received and the vehicle repair is completed. www.gmignitioncompensation.comThe...
Ignition Switch Websites - 08/05/2014
... to initiate the parts requests. The dealer orders the ignition switch, cylinder and new key. GM then processes the parts order and provides express delivery. The customer is notified when parts are received and the vehicle repair is completed. www.gmignitioncompensation.comThe...
Cadillac Recall 14352 - 08/05/2014
... were impacted by recall 14352 will be receiving a letter from Cadillac providing them with a full vehicle detail for their 2015MY Escalade. The mailings began July 14, 2014. The services that are expected to be delivered in conjunction with the full...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... 30 days or more due to part availability issues: - The rental agency may require new customer signed contracts for each 30 day rental period. - Job card(s) for rentals should be closed every 30 days. The rental expense...
Reject of the Month - 06/06/2014
... these types of job cards present themselves when the customer has recently taken delivery of their new vehicle and doesn't fully understand the operation or just prior to the vehicle going out of the New Vehicle Warranty period to "catch" anything that...
Customer Assistance Center Diagnosis Waiver - 06/06/2014
... customers a year contact the Customer Assistant Center rather than their dealership about a vehicle concern. When this happens, CAC advisors would often contact dealership service management to discuss the concern, with the goal of coming up with a satisfactory...
Increase In Sales - 05/09/2014
... by the ignition switch recall were initially offered a $500 discount toward the purchase of a new vehicle. GM is now allowing those customers to qualify for employee pricing. GM has the opportunity to increase its US market share by 1 percentage...
Cyber-Attacks - 08/05/2014
While there are no known major cyber-attacks on vehicles, the industry says that the threat is growing. Today's new vehicles are increasingly complex, full of computer chips, sensors and nano-technology that can be controlled by up to 100,000 lines of...
January 2014 Recall Update - 01/10/2014
... remaining states were issued a letter advising them that parts were not available to repair their vehicles and would receive communication when parts became available in the future. The recall applied to certain 2011-2012 Chevrolet Cruze vehicles with...
February 2017 Recall Update - 01/23/2017
... service procedure. The recall affects certain 1997-2003 Buick Regal GS and Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 engine. Safety Recall 09047E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the...
Battery Policy Still In Effect - 10/26/2016
... batteries.A battery replacement claim must be submitted within one week of arrival when a new vehicle is delivered to the dealership with a defective battery.Battery condition must be checked on new vehicle inventory when the vehicle is: received...
Tire Prorating & Admin Allowance - 10/26/2016
Two new tables have been added to the New Vehicle Tire Warranty Program Bulletin, 00-03-10-003, and also to Article 2.10.1 in the Service Policies and Procedures Manual. The original table for 2011-2016 GM vehicles remains the same. The two new...
Owner Manual & NVLW - 06/23/2020
To view the Owner Manual and New Vehicle Limited Warranty by vehicle make/model/year in Service Information click the Limited Warranty and Owner Assistance Information link under the Owner Manual publication. Select the Warranty Information link from...
Swapping Parts - 08/27/2019
... or part warranty extension. If the source of the concern is found from the parts swap, order a new GM or GM approved replacement part for installation. ...
Courtesy Transportation: - 12/02/2019
... the customer does not have to be removed from the vehicle, the dealer must execute and sign a new Vehicle-Use Agreement. The current parts shortage does not excuse the dealer from existing policies. ...
November 2017 Recall Update - 10/24/2017
... 2006-2009 Saab 9-5, 2008-2009 Saturn Astra, and 2007-2008 Chevrolet Silverado HD and GMC Sierra HD vehicles have been updated to reflect a program completion initiative that is in effect through December 31, 2017. Dealers may receive a completion bonus...
Did You Know - 03/26/2018
You can get your copy of Warranty Newsletter via email 7-10 days sooner! That’s right, when we submit this newsletter to the printer to begin the 7-10 day print and fulfillment process, we also email it directly to our subscribers who have logged...
Recall Completion - 02/20/2018
Implement a process at your dealership for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer...
Recall Summary Update - 01/22/2018
... the completion bonus. Dealers are still authorized to provide courtesy transportation to affected vehicle owners, if the recall is performed from 1/1/18 through 2/28/2018. Courtesy transportation options include one-way or two-way shuttle service, one...
Transportation Panel Replacement Labor Operations - 02/28/2023
... repairable, a panel replacement is required. When there is this much damage to a vehicle, a DBC/New Vehicle Damage contact should be made for repair approval. This can be via phone: 888-414-6322 (prompt 3 then 2) or chat within the Support/Chat/Live...
Enhancements - 10/28/2022
... and provide quick feedback to GM to address the situation. For example: A Chevrolet emblem on a new GMC vehicle or a new vehicle delivered without the spray-in bedliner that shows on the vehicle’s invoice. This update will help reduce confusion,...
Bidirectional Charging - 03/28/2022
Bidirectional charging allows EVs to both receive power from the grid to charge the vehicle and send power from the vehicle to power a home, business, another vehicle, or even back into the grid. The first vehicle-to-home capable EV and charger testing...
CSMT RPT - 05/25/2022
... uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on the vehicle. Using the app enables GM to know exactly which parts are on a vehicle, even after a service part replacement....
May 2022 Recall Update - 04/26/2022
... The program affects certain 2010-13 Buick LaCrosse, 2012-13 Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the...
When a recall is announced on current model year vehicles, there is a strong possibility that there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning...
Ignition Switch Websites - 08/05/2014
... to initiate the parts requests. The dealer orders the ignition switch, cylinder and new key. GM then processes the parts order and provides express delivery. The customer is notified when parts are received and the vehicle repair is completed. www.gmignitioncompensation.comThe...
Ignition Switch Websites - 08/05/2014
... to initiate the parts requests. The dealer orders the ignition switch, cylinder and new key. GM then processes the parts order and provides express delivery. The customer is notified when parts are received and the vehicle repair is completed. www.gmignitioncompensation.comThe...
Cadillac Recall 14352 - 08/05/2014
... were impacted by recall 14352 will be receiving a letter from Cadillac providing them with a full vehicle detail for their 2015MY Escalade. The mailings began July 14, 2014. The services that are expected to be delivered in conjunction with the full...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... 30 days or more due to part availability issues: - The rental agency may require new customer signed contracts for each 30 day rental period. - Job card(s) for rentals should be closed every 30 days. The rental expense...
Reject of the Month - 06/06/2014
... these types of job cards present themselves when the customer has recently taken delivery of their new vehicle and doesn't fully understand the operation or just prior to the vehicle going out of the New Vehicle Warranty period to "catch" anything that...
Customer Assistance Center Diagnosis Waiver - 06/06/2014
... customers a year contact the Customer Assistant Center rather than their dealership about a vehicle concern. When this happens, CAC advisors would often contact dealership service management to discuss the concern, with the goal of coming up with a satisfactory...
Increase In Sales - 05/09/2014
... by the ignition switch recall were initially offered a $500 discount toward the purchase of a new vehicle. GM is now allowing those customers to qualify for employee pricing. GM has the opportunity to increase its US market share by 1 percentage...
Cyber-Attacks - 08/05/2014
While there are no known major cyber-attacks on vehicles, the industry says that the threat is growing. Today's new vehicles are increasingly complex, full of computer chips, sensors and nano-technology that can be controlled by up to 100,000 lines of...
January 2014 Recall Update - 01/10/2014
... remaining states were issued a letter advising them that parts were not available to repair their vehicles and would receive communication when parts became available in the future. The recall applied to certain 2011-2012 Chevrolet Cruze vehicles with...
February 2017 Recall Update - 01/23/2017
... service procedure. The recall affects certain 1997-2003 Buick Regal GS and Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 engine. Safety Recall 09047E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the...
Battery Policy Still In Effect - 10/26/2016
... batteries.A battery replacement claim must be submitted within one week of arrival when a new vehicle is delivered to the dealership with a defective battery.Battery condition must be checked on new vehicle inventory when the vehicle is: received...
Tire Prorating & Admin Allowance - 10/26/2016
Two new tables have been added to the New Vehicle Tire Warranty Program Bulletin, 00-03-10-003, and also to Article 2.10.1 in the Service Policies and Procedures Manual. The original table for 2011-2016 GM vehicles remains the same. The two new...
Owner Manual & NVLW - 06/23/2020
To view the Owner Manual and New Vehicle Limited Warranty by vehicle make/model/year in Service Information click the Limited Warranty and Owner Assistance Information link under the Owner Manual publication. Select the Warranty Information link from...
Swapping Parts - 08/27/2019
... or part warranty extension. If the source of the concern is found from the parts swap, order a new GM or GM approved replacement part for installation. ...
Courtesy Transportation: - 12/02/2019
... the customer does not have to be removed from the vehicle, the dealer must execute and sign a new Vehicle-Use Agreement. The current parts shortage does not excuse the dealer from existing policies. ...
November 2017 Recall Update - 10/24/2017
... 2006-2009 Saab 9-5, 2008-2009 Saturn Astra, and 2007-2008 Chevrolet Silverado HD and GMC Sierra HD vehicles have been updated to reflect a program completion initiative that is in effect through December 31, 2017. Dealers may receive a completion bonus...
Did You Know - 03/26/2018
You can get your copy of Warranty Newsletter via email 7-10 days sooner! That’s right, when we submit this newsletter to the printer to begin the 7-10 day print and fulfillment process, we also email it directly to our subscribers who have logged...
Recall Completion - 02/20/2018
Implement a process at your dealership for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer...
Recall Summary Update - 01/22/2018
... the completion bonus. Dealers are still authorized to provide courtesy transportation to affected vehicle owners, if the recall is performed from 1/1/18 through 2/28/2018. Courtesy transportation options include one-way or two-way shuttle service, one...
Transportation Panel Replacement Labor Operations - 02/28/2023
... repairable, a panel replacement is required. When there is this much damage to a vehicle, a DBC/New Vehicle Damage contact should be made for repair approval. This can be via phone: 888-414-6322 (prompt 3 then 2) or chat within the Support/Chat/Live...
Enhancements - 10/28/2022
... and provide quick feedback to GM to address the situation. For example: A Chevrolet emblem on a new GMC vehicle or a new vehicle delivered without the spray-in bedliner that shows on the vehicle’s invoice. This update will help reduce confusion,...
Bidirectional Charging - 03/28/2022
Bidirectional charging allows EVs to both receive power from the grid to charge the vehicle and send power from the vehicle to power a home, business, another vehicle, or even back into the grid. The first vehicle-to-home capable EV and charger testing...
CSMT RPT - 05/25/2022
... uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on the vehicle. Using the app enables GM to know exactly which parts are on a vehicle, even after a service part replacement....
May 2022 Recall Update - 04/26/2022
... The program affects certain 2010-13 Buick LaCrosse, 2012-13 Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the...
U-Courtesy Program - 08/30/2021
... has been enhanced to remove the Days in Used Inventory requirement. Vehicles must be 2018MY or newer. Vehicle restrictions associated with the program include: vehicles cannot be previously sold or registered in Canada or Mexico, the starting odometer...
Identifying Adaptive Cruise - 10/26/2021
There are two ways to identify if a vehicle is equipped with adaptive cruise control. The first is to check the vehicle build list in IVH. If the vehicle has the feature, you will see “Adaptive Cruise Control” listed with RPO code KSG. The...
Components and Systems - 06/07/2010
... factory defect or if the condition is a result of wear and tear and the customer's responsibility.New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance, resulting...
Product Emission Recall 10022 - 03/11/2010
... vehicle emission control information label. The label misidentifies the emission test group. A new emission control label is to be installed by the dealer. The customer must provide the VIN of their vehicle so the label may be ordered. This recall is...
Job Aids in Global - 03/11/2013
Two new job aids have been added to the GlobalConnect Library. The first aid involves GM Accessories-Installation and Servicing. This aid covers procedures for GM Accessories that were installed prior to new vehicle delivery (PDI Installed LPO's) and...
February 2013 Recall Update - 02/26/2013
... a retainer over the transmission shift cable end fitting. If the end fitting tabs are broken, a new shift cable must be installed. Involved in the recall are certain 2008-2010 Chevrolet Malibu and Pontiac G6 vehicles equipped with a 4-speed transmission....
Warranty Analysis Reports - 02/26/2013
The integration of the new repair groups associated with the Global Labor Codes in the Labor Time Schedule has resulted in an unavailability of all warranty analysis reports for mid to late February. Once the new reports are released, they will reflect...
July 2013 Recall Update - 07/03/2013
... a condition in which one or both front brakes lock up and do not release. Dealers are to install a new brake pressure modulator valve to address the condition. GM will contact the customers with involved vehicles by telephone, if the attempt to contact...
Open Recalls - 05/02/2012
... wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds true for vehicle owners that either ignore or choose not to have a recall...
Revised - $5 Dexos Credit - 01/19/2012
GM will reimburse dealers for the extra cost of ACDelco dexos 1 synthetic blend oil for all 2011 and newer vehicles that come into the dealership for a customer pay lube, oil, filter service through December 31, 2012. Excluded from the program are 2011...
Documenting Customer Concerns Correctly - 02/07/2012
Accurately understanding your customer's concern with their vehicle is the first step in correcting the concern. The most important tasks of the service advisor position is to first, listen to the customer; second, ask questions; third, write the details...
October 2011 Recall Update - 10/14/2011
... The special coverage covers the condition for 10 years or 120,000 miles. Dealers are to install a new design fuel level sensor. GM will pay 50% of the eligible repair and the customer is responsible for the remaining 50%. The special coverage policy...
Past Model Year Warranty Start Date - 09/19/2011
Effective October 1st, GM will employ a new policy regarding the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV...
Car Sales - 06/08/2011
Once again, new vehicle customers are looking to smaller cars as gasoline prices exceed $4 a gallon. GM reported more than 25,000 new Chevrolet Cruze sales in April, 2011. Overall for the month of April, GM's new vehicle sales rose 27% vs the industry's...
Service Loaners - 11/18/2010
Buick executives are developing a new service loaner program designed to keep the customer happy and in GM vehicles. The vision of the program is that the vehicle owner would bring their vehicle in for service and get a fresh new Buick to drive for a...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... lived and while others became defining centerpieces for all future automobiles. The arrival of new technology has brought us to the beginning of a second golden age. Many have theories as to which of the new innovations will change the automobile forever.The...
Dealer Closures - 04/27/2011
... there are fewer franchises, average sales for GM vehicles rose from 175 vehicles in 2009 to 279 new vehicle sales last year. ...
Z Labour Operations - 09/19/2011
... procedure details. Claim GM part number and labour time of 0.2.Cadillac Roadside Service Program: New labour operation for battery replacement under the Roadside Assistance program for Cadillac. Enrollment in the Cad Tech program required. Only valid...
November 2021 Recall Update - 10/26/2021
... has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear suspension link assembly) has also been added...
Tire Transactions - What is Not Covered - 05/26/2021
Defective tires are covered under the Bumper-to-Bumper New Vehicle Limited Warranty. They are covered entirely for 12 months; after 12 months, the cost of the tire, including the dealer’s allowed markup, is prorated. The prorate chart may be found...
July 2022 Recall Update - 06/20/2022
... Driver Seat Improper Weld: Certain 2021 Chevrolet Malibu, 2022 Blazer, Equinox, and Cadillac XT4 vehicles equipped with a power driver’s seat are included in the recall population. The driver’s seat cushion frames in these vehicles may have...
November2022 Recall Update - 10/28/2022
... Second Row USB Receptacle Missing with Attachments: Certain 2022 Chevrolet Silverado 1500 New and GMC Sierra 1500 New trucks equipped with 2-USB’s, Second Row Charge/Data. Approximately 5,135 vehicles are included in the program. Dealers are instructed...
Dongle Devices - 11/22/2022
Starting January 1, 2023, GM is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted without...
Wheel Alignment Policies - 12/21/2017
... if the condition is a result of wear and tear, which is the customer’s responsibility. New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance, resulting...
January 2018 Recall Update - 12/21/2017
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture...
... has been enhanced to remove the Days in Used Inventory requirement. Vehicles must be 2018MY or newer. Vehicle restrictions associated with the program include: vehicles cannot be previously sold or registered in Canada or Mexico, the starting odometer...
Identifying Adaptive Cruise - 10/26/2021
There are two ways to identify if a vehicle is equipped with adaptive cruise control. The first is to check the vehicle build list in IVH. If the vehicle has the feature, you will see “Adaptive Cruise Control” listed with RPO code KSG. The...
Components and Systems - 06/07/2010
... factory defect or if the condition is a result of wear and tear and the customer's responsibility.New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance, resulting...
Product Emission Recall 10022 - 03/11/2010
... vehicle emission control information label. The label misidentifies the emission test group. A new emission control label is to be installed by the dealer. The customer must provide the VIN of their vehicle so the label may be ordered. This recall is...
Job Aids in Global - 03/11/2013
Two new job aids have been added to the GlobalConnect Library. The first aid involves GM Accessories-Installation and Servicing. This aid covers procedures for GM Accessories that were installed prior to new vehicle delivery (PDI Installed LPO's) and...
February 2013 Recall Update - 02/26/2013
... a retainer over the transmission shift cable end fitting. If the end fitting tabs are broken, a new shift cable must be installed. Involved in the recall are certain 2008-2010 Chevrolet Malibu and Pontiac G6 vehicles equipped with a 4-speed transmission....
Warranty Analysis Reports - 02/26/2013
The integration of the new repair groups associated with the Global Labor Codes in the Labor Time Schedule has resulted in an unavailability of all warranty analysis reports for mid to late February. Once the new reports are released, they will reflect...
July 2013 Recall Update - 07/03/2013
... a condition in which one or both front brakes lock up and do not release. Dealers are to install a new brake pressure modulator valve to address the condition. GM will contact the customers with involved vehicles by telephone, if the attempt to contact...
Open Recalls - 05/02/2012
... wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds true for vehicle owners that either ignore or choose not to have a recall...
Revised - $5 Dexos Credit - 01/19/2012
GM will reimburse dealers for the extra cost of ACDelco dexos 1 synthetic blend oil for all 2011 and newer vehicles that come into the dealership for a customer pay lube, oil, filter service through December 31, 2012. Excluded from the program are 2011...
Documenting Customer Concerns Correctly - 02/07/2012
Accurately understanding your customer's concern with their vehicle is the first step in correcting the concern. The most important tasks of the service advisor position is to first, listen to the customer; second, ask questions; third, write the details...
October 2011 Recall Update - 10/14/2011
... The special coverage covers the condition for 10 years or 120,000 miles. Dealers are to install a new design fuel level sensor. GM will pay 50% of the eligible repair and the customer is responsible for the remaining 50%. The special coverage policy...
Past Model Year Warranty Start Date - 09/19/2011
Effective October 1st, GM will employ a new policy regarding the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV...
Car Sales - 06/08/2011
Once again, new vehicle customers are looking to smaller cars as gasoline prices exceed $4 a gallon. GM reported more than 25,000 new Chevrolet Cruze sales in April, 2011. Overall for the month of April, GM's new vehicle sales rose 27% vs the industry's...
Service Loaners - 11/18/2010
Buick executives are developing a new service loaner program designed to keep the customer happy and in GM vehicles. The vision of the program is that the vehicle owner would bring their vehicle in for service and get a fresh new Buick to drive for a...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... lived and while others became defining centerpieces for all future automobiles. The arrival of new technology has brought us to the beginning of a second golden age. Many have theories as to which of the new innovations will change the automobile forever.The...
Dealer Closures - 04/27/2011
... there are fewer franchises, average sales for GM vehicles rose from 175 vehicles in 2009 to 279 new vehicle sales last year. ...
Z Labour Operations - 09/19/2011
... procedure details. Claim GM part number and labour time of 0.2.Cadillac Roadside Service Program: New labour operation for battery replacement under the Roadside Assistance program for Cadillac. Enrollment in the Cad Tech program required. Only valid...
November 2021 Recall Update - 10/26/2021
... has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear suspension link assembly) has also been added...
Tire Transactions - What is Not Covered - 05/26/2021
Defective tires are covered under the Bumper-to-Bumper New Vehicle Limited Warranty. They are covered entirely for 12 months; after 12 months, the cost of the tire, including the dealer’s allowed markup, is prorated. The prorate chart may be found...
July 2022 Recall Update - 06/20/2022
... Driver Seat Improper Weld: Certain 2021 Chevrolet Malibu, 2022 Blazer, Equinox, and Cadillac XT4 vehicles equipped with a power driver’s seat are included in the recall population. The driver’s seat cushion frames in these vehicles may have...
November2022 Recall Update - 10/28/2022
... Second Row USB Receptacle Missing with Attachments: Certain 2022 Chevrolet Silverado 1500 New and GMC Sierra 1500 New trucks equipped with 2-USB’s, Second Row Charge/Data. Approximately 5,135 vehicles are included in the program. Dealers are instructed...
Dongle Devices - 11/22/2022
Starting January 1, 2023, GM is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted without...
Wheel Alignment Policies - 12/21/2017
... if the condition is a result of wear and tear, which is the customer’s responsibility. New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance, resulting...
January 2018 Recall Update - 12/21/2017
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture...
December 2018 Recall Update - 11/29/2018
... reprogram the sensing and diagnostic module with updated software to address a concern with the vehicle’s roof-rail air bags and seat belt pretensioners deploying in certain types of off-road use. The recall affects certain 2017-19 Chevrolet Colorado...
Emissions - 03/27/2019
Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine...
June 2020 Recall Update - 05/28/2020
... update the warranty information table. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model) and 2019 GMC Sierra 1500 (New Model) vehicles. Safety Recall N192285350 Loss of Power Steering Assist: There are approximately 1,820 vehicles...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... each tool. These tools are NOT available in the following situations: To close a sale In delayed new vehicle delivery situations After 10 days from new vehicle delivery to resolve a sales-related issue In any relation to the GM Card For fleet/commercial...
November 2016 Recall Update - 10/26/2016
... labor time in the replacement labor codes for vehicles that are no longer covered under applicable new vehicle limited warranties. Safety Recall 16007-02: Frontal Airbag and Pretensioner Non-Deploy: The recall bulletin has been updated to...
Special Coverage Policy Updates: - 05/23/2016
... transaction, it is no longer necessary to select the "special coverage" flag. Additionally, if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when the vehicle was out of warranty...
Reject of the Month - 05/23/2016
... codes. The update included revisions to two different reject codes and the addition of two new codes. The complete list of error codes is available in the GWM User Manual, which is available within the Dealership Policies, Procedures, and Manuals link....
Warranty Parts Expediting - 08/05/2014
... vehicle repaired as quickly as possible. Examples include a potential buy back situation, a very new vehicle, or a vehicle that has been in the shop a number of times and it's important to repair the vehicle quickly. After all, the intent, remember,...
Reject of the Month - 03/26/2015
... of recall claims on a daily basis. During this time dealerships were working with customers and vehicles that may have never been in the store for service. Many times the customer was solely in the dealership for the completion of a recall. As a...
Goodwill Tool Updates - 03/23/2024
... performing any non-GM recommended vehicle service/maintenance To close a sale After 10 days from new vehicle delivery to resolve a sales-related issue When the cause of customer dissatisfaction is due to dealer negligence To solicit, compensate or thank...
Disclosure Requirements - 04/26/2022
... and Service Agreement between GM and Service Agent: “If dealer modifies or sells a modified new motor vehicle, or installs any equipment, accessory, recycled part or part not supplied by General Motors, or sells any non-General Motors service contract...
Policies and Procedures 2021 - 03/22/2021
... if the preowned vehicle was sold at the dealership, warranty repairs could be performed. New to the P&P is the statement that cross-line on an electric vehicle is not eligible unless a dealer has signed the requisite EV participation. Some new details...
Poor Fuel Mileage - 03/08/2012
... this year. It doesn't help either that checking fuel mileage is instantly accessible with most new vehicles - the simple pressing of a button will quickly and easily show your vehicle's mpg. Customers also don't understand that with computer controlled...
Coverage Code E, E1, E2 - 10/13/2010
Emissions warranty coverage is a result of regulation that requires manufacturers to certify that each new vehicle they build and how it is equipped conforms to the Environmental Protection Agency (EPA) at the time of sale. The California Air Resources...
Making an Effective Policy Decision - 08/09/2012
... true for an Aftermarket Service Contract. All transactions submitted outside the terms of the new vehicle warranty will require wholesale authorization when an Aftermarket Contract is found. For a transaction in this situation to pay, the dealer must...
Error 834: Repair Performed Prior to Start of Warranty - 09/04/2013
This reject typically occurs when a warranty repair is performed on a vehicle before it is sold. Until a new vehicle is actually sold, IVH will indicate the miles to be 0 and the warranty start date is a date that is typically a couple of days before...
Reject of the Month - 05/14/2013
... routed for authorization. Keep in mind that there are exceptions to the required use of the new 7-digit labour code format. Continue to use the legacy five-digit labour code for field actions and special coverages. Only newly released field...
Certified Elite Criteria Update - 05/14/2013
... attain Certified Elite status in June 2013, dealers must meet or exceed the following criteria:New Vehicle Customer Retention-41% or higher (NEW)Dealership Parts Loyalty-83% or higher (NEW)Repeat Repairs-3% or less (NEW)Service Training Standards-100%...
August 2012 Recall Update - 08/09/2012
... Plugs: The recall service procedure has been revised to note that the spark plug kit contains new springs that are to be installed. Additionally, steps 13-15 have also been revised. The recall affects certain 2009-2011 Chevrolet Aveo vehicles equipped...
A Change in the Works - 10/08/2012
... quality and to help the dealership team improve the customer's ownership experience. The new structure will mean that all RCC contact stores will be placed in a new district. The newly created district will incorporate the new position of District...
Branded Titles and Special Coverage - 08/30/2012
It is now permissible to perform a Special Coverage on a vehicle with a branded title. In the past, only claims for repairs related to emissions or recalls were allowed on a vehicle with a branded title. In IVH, branded titles and warranty blocks are...
Special Policy Coverage 09186A - 11/18/2010
... and GMC Canyon vehicles for a period of 7 years or 100,000 miles. Dealers are to install a new brake lamp switch assembly on involved vehicles for a condition that may be caused by contamination. ...
Aftermarket Service Contract Information - 11/17/2011
Investigate Vehicle History is the "go to" source for important information about a vehicle. When a vehicle is out of warranty, IVH will show whether or not your customer has purchased a GMPP service contract to cover the repairs they need performed on...
Safety Recall 10023 - 07/02/2010
Loss of Power Steering Assist - Replace Electric Power Steering Motor - All VINs Loaded: All VINs for vehicles involved in the EPS motor recall are now available in the Investigate Vehicle History. The recall was initially released in March 2010. The...
Missing Modules - 02/23/2022
Bulletin 22-NA-020 was released in late January. It provides helpful information regarding vehicle features and options on some customer’s vehicles that are not activated due to the shortage of semiconductors. Select 2022 model year vehicles have...
... reprogram the sensing and diagnostic module with updated software to address a concern with the vehicle’s roof-rail air bags and seat belt pretensioners deploying in certain types of off-road use. The recall affects certain 2017-19 Chevrolet Colorado...
Emissions - 03/27/2019
Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine...
June 2020 Recall Update - 05/28/2020
... update the warranty information table. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model) and 2019 GMC Sierra 1500 (New Model) vehicles. Safety Recall N192285350 Loss of Power Steering Assist: There are approximately 1,820 vehicles...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... each tool. These tools are NOT available in the following situations: To close a sale In delayed new vehicle delivery situations After 10 days from new vehicle delivery to resolve a sales-related issue In any relation to the GM Card For fleet/commercial...
November 2016 Recall Update - 10/26/2016
... labor time in the replacement labor codes for vehicles that are no longer covered under applicable new vehicle limited warranties. Safety Recall 16007-02: Frontal Airbag and Pretensioner Non-Deploy: The recall bulletin has been updated to...
Special Coverage Policy Updates: - 05/23/2016
... transaction, it is no longer necessary to select the "special coverage" flag. Additionally, if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when the vehicle was out of warranty...
Reject of the Month - 05/23/2016
... codes. The update included revisions to two different reject codes and the addition of two new codes. The complete list of error codes is available in the GWM User Manual, which is available within the Dealership Policies, Procedures, and Manuals link....
Warranty Parts Expediting - 08/05/2014
... vehicle repaired as quickly as possible. Examples include a potential buy back situation, a very new vehicle, or a vehicle that has been in the shop a number of times and it's important to repair the vehicle quickly. After all, the intent, remember,...
Reject of the Month - 03/26/2015
... of recall claims on a daily basis. During this time dealerships were working with customers and vehicles that may have never been in the store for service. Many times the customer was solely in the dealership for the completion of a recall. As a...
Goodwill Tool Updates - 03/23/2024
... performing any non-GM recommended vehicle service/maintenance To close a sale After 10 days from new vehicle delivery to resolve a sales-related issue When the cause of customer dissatisfaction is due to dealer negligence To solicit, compensate or thank...
Disclosure Requirements - 04/26/2022
... and Service Agreement between GM and Service Agent: “If dealer modifies or sells a modified new motor vehicle, or installs any equipment, accessory, recycled part or part not supplied by General Motors, or sells any non-General Motors service contract...
Policies and Procedures 2021 - 03/22/2021
... if the preowned vehicle was sold at the dealership, warranty repairs could be performed. New to the P&P is the statement that cross-line on an electric vehicle is not eligible unless a dealer has signed the requisite EV participation. Some new details...
Poor Fuel Mileage - 03/08/2012
... this year. It doesn't help either that checking fuel mileage is instantly accessible with most new vehicles - the simple pressing of a button will quickly and easily show your vehicle's mpg. Customers also don't understand that with computer controlled...
Coverage Code E, E1, E2 - 10/13/2010
Emissions warranty coverage is a result of regulation that requires manufacturers to certify that each new vehicle they build and how it is equipped conforms to the Environmental Protection Agency (EPA) at the time of sale. The California Air Resources...
Making an Effective Policy Decision - 08/09/2012
... true for an Aftermarket Service Contract. All transactions submitted outside the terms of the new vehicle warranty will require wholesale authorization when an Aftermarket Contract is found. For a transaction in this situation to pay, the dealer must...
Error 834: Repair Performed Prior to Start of Warranty - 09/04/2013
This reject typically occurs when a warranty repair is performed on a vehicle before it is sold. Until a new vehicle is actually sold, IVH will indicate the miles to be 0 and the warranty start date is a date that is typically a couple of days before...
Reject of the Month - 05/14/2013
... routed for authorization. Keep in mind that there are exceptions to the required use of the new 7-digit labour code format. Continue to use the legacy five-digit labour code for field actions and special coverages. Only newly released field...
Certified Elite Criteria Update - 05/14/2013
... attain Certified Elite status in June 2013, dealers must meet or exceed the following criteria:New Vehicle Customer Retention-41% or higher (NEW)Dealership Parts Loyalty-83% or higher (NEW)Repeat Repairs-3% or less (NEW)Service Training Standards-100%...
August 2012 Recall Update - 08/09/2012
... Plugs: The recall service procedure has been revised to note that the spark plug kit contains new springs that are to be installed. Additionally, steps 13-15 have also been revised. The recall affects certain 2009-2011 Chevrolet Aveo vehicles equipped...
A Change in the Works - 10/08/2012
... quality and to help the dealership team improve the customer's ownership experience. The new structure will mean that all RCC contact stores will be placed in a new district. The newly created district will incorporate the new position of District...
Branded Titles and Special Coverage - 08/30/2012
It is now permissible to perform a Special Coverage on a vehicle with a branded title. In the past, only claims for repairs related to emissions or recalls were allowed on a vehicle with a branded title. In IVH, branded titles and warranty blocks are...
Special Policy Coverage 09186A - 11/18/2010
... and GMC Canyon vehicles for a period of 7 years or 100,000 miles. Dealers are to install a new brake lamp switch assembly on involved vehicles for a condition that may be caused by contamination. ...
Aftermarket Service Contract Information - 11/17/2011
Investigate Vehicle History is the "go to" source for important information about a vehicle. When a vehicle is out of warranty, IVH will show whether or not your customer has purchased a GMPP service contract to cover the repairs they need performed on...
Safety Recall 10023 - 07/02/2010
Loss of Power Steering Assist - Replace Electric Power Steering Motor - All VINs Loaded: All VINs for vehicles involved in the EPS motor recall are now available in the Investigate Vehicle History. The recall was initially released in March 2010. The...
Missing Modules - 02/23/2022
Bulletin 22-NA-020 was released in late January. It provides helpful information regarding vehicle features and options on some customer’s vehicles that are not activated due to the shortage of semiconductors. Select 2022 model year vehicles have...
September 2022 Recall Update - 08/22/2022
... Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of...
Unique Labor Operations - 10/25/2023
Bulletins often contain helpful information that aid technicians with vehicle repairs. With some bulletins, the repair instructions are a specific fix and there is not a labor operation in the Labor Time Guide that would apply to that fix, so there is...
Empowerment - 11/25/2014
... was updated in early November. The revision now contains the 2015 model year and provides two new Goodwill Tools. The effective date for the revised bulletin is October 1, 2014.In addition to the updates, the bulletin provides definitions for each of...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
GMPP Major Guard and Value Guard plans will pay the cost of a rental vehicle, public transportation reimbursement, or shuttle costs when a vehicle is in service for a covered repair. Rental vehicles and public transportation are reimbursed at $35 per...
Recall Completion - 07/28/2016
... Additionally, GM will debit the pre-delivery inspection and fluid fill credits on any new vehicle that is reported sold with an open safety or non-compliance recall showing in IVH. GM will also reduce earned SFE bonuses associated with VINs delivered...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... a dealership and fails within 12 months, parts and labor are covered and warranty coverage for the new replacement part is also 12 months. In other words, the 12 month warranty starts all over again. If a purchased part is sold over-the-counter and a...
Empowerment - 03/01/2016
... vehicles. Powertrain Coverage Table 4 remains the same from version H supporting 2013 and newer model year Cadillac and Buick vehicles. Powertrain Coverage Table 5 has been added to include a time and mileage table for 2016 and newer Chevrolet...
Recall 14110 - 07/29/2015
... replace the #4 spark plug. The Service Procedure section contains two different sections, one for new vehicles in dealer inventory and one for all other vehicles. ...
Battery Transaction Requirements - 11/25/2020
... Station (DCBS) must be used in diagnosing battery replacements as well as maintaining batteries on new vehicles in the inventory. A 15-digit (GR8) or 20 digit (DCBS) warranty code on the printed test slip captures critical information about the batteries...
Emissions Tools - 03/27/2020
... the states that have adopted California emissions regulations for 2020, including: California, New Jersey, Connecticut, Washington, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Pennsylvania, Maryland, and Delaware. If the vehicle is...
Cadillac CPO Program - 04/22/2019
... a Cadillac VIN, check the Applicable Warranties section of IVH. If the vehicle is included in the newer CPO limited warranty, IVH will list the warranty as “Cadillac CPO Ltd Wty – with Deductible.” The program involves vehicle deliveries...
December 2019 Recall Update - 12/02/2019
... states, including Alaska, Colorado, Idaho, Maine, Michigan, Minnesota, Montana, North Dakota, New Hampshire, New York, South Dakota, Vermont, Wisconsin, Wyoming, and Canada. Customer Satisfaction Recall N192269370: Winter Grille Cover Missing Front Camera...
Warranty Blocks and Branded Titles - 01/28/2020
... has been branded as salvage, junk, totaled, etc. GM receives branded title listings through State vehicle registration records and displays them in the Branded Title section of IVH. Warranty Blocks will be initiated at that time and display in the Warranty...
When the Tow Bill Exceeds the Limit - 01/03/2020
GM will pay the tow bill when a vehicle has a warrantable condition covered by any new vehicle warranty and needs to be towed to a GM dealership. Policy states that they won’t necessarily pay to have a vehicle towed to your dealership, they will...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Accessories: LPO, ACO, and IBP - 11/25/2020
GM Vehicle accessories can be ordered with the vehicle or added after the vehicle is at the dealership. There are three types of accessory situations. Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
March 2018 Recall Update - 02/20/2018
... to the Service Procedure and Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim Code on the job card. The information...
Air Conditioning Season - 04/28/2016
... cool:R-1234yf refrigerant is currently found in Cadillac XTS, CT6, and XT5 and Chevrolet Spark vehicles.GM will continue to roll out the environmentally friendly R-1234yf refrigerant in 2017 and future models.R-1234yf is an olefin containing hydrogen,...
Required Operating Procedures - 06/27/2016
... to the topic regarding battery replacements on vehicles with less than 250 miles is the new policy that battery replacement on 2016 - 2017 vehicles requires routing the transaction to the WSC, along with attaching the midtronics test results. The...
Product Field Action Bulletins - 06/27/2016
Product Field Action Bulletins: Have you noticed the new look of Product Field Action Bulletins? This new look is part of GM's effort to communize global business practices by aligning the North American region with the other four regions that will be...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... the result of a defect in material or workmanship. Because these repairs are not covered by the New Vehicle Limited Warranty a 50% Customer Participation is recommended.Policy Decisions are handled on a case-by-case basis. The bulletin highlights several...
Empowerment Part I - 02/17/2017
... requested. Look for part II of the Empowerment series in the April edition of the Warranty News. ...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
There is revised software available for the EL-50313, Midtronics battery tester that includes provisions to test the new Stop/Start auxiliary battery found in certain new GM vehicles. With that, the battery code has been expanded to 15 digits from 10....
Policy Decisions - 10/03/2014
... decision include: close to vehicle or component's warranty expiration, original owner, loyal GM new vehicle customer or service customer, repeat repairs related to current vehicle issue, type of repair, high incurred customer expense to repair "out of...
... Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of...
Unique Labor Operations - 10/25/2023
Bulletins often contain helpful information that aid technicians with vehicle repairs. With some bulletins, the repair instructions are a specific fix and there is not a labor operation in the Labor Time Guide that would apply to that fix, so there is...
Empowerment - 11/25/2014
... was updated in early November. The revision now contains the 2015 model year and provides two new Goodwill Tools. The effective date for the revised bulletin is October 1, 2014.In addition to the updates, the bulletin provides definitions for each of...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
GMPP Major Guard and Value Guard plans will pay the cost of a rental vehicle, public transportation reimbursement, or shuttle costs when a vehicle is in service for a covered repair. Rental vehicles and public transportation are reimbursed at $35 per...
Recall Completion - 07/28/2016
... Additionally, GM will debit the pre-delivery inspection and fluid fill credits on any new vehicle that is reported sold with an open safety or non-compliance recall showing in IVH. GM will also reduce earned SFE bonuses associated with VINs delivered...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... a dealership and fails within 12 months, parts and labor are covered and warranty coverage for the new replacement part is also 12 months. In other words, the 12 month warranty starts all over again. If a purchased part is sold over-the-counter and a...
Empowerment - 03/01/2016
... vehicles. Powertrain Coverage Table 4 remains the same from version H supporting 2013 and newer model year Cadillac and Buick vehicles. Powertrain Coverage Table 5 has been added to include a time and mileage table for 2016 and newer Chevrolet...
Recall 14110 - 07/29/2015
... replace the #4 spark plug. The Service Procedure section contains two different sections, one for new vehicles in dealer inventory and one for all other vehicles. ...
Battery Transaction Requirements - 11/25/2020
... Station (DCBS) must be used in diagnosing battery replacements as well as maintaining batteries on new vehicles in the inventory. A 15-digit (GR8) or 20 digit (DCBS) warranty code on the printed test slip captures critical information about the batteries...
Emissions Tools - 03/27/2020
... the states that have adopted California emissions regulations for 2020, including: California, New Jersey, Connecticut, Washington, New York, Vermont, Maine, Rhode Island, Massachusetts, Oregon, Pennsylvania, Maryland, and Delaware. If the vehicle is...
Cadillac CPO Program - 04/22/2019
... a Cadillac VIN, check the Applicable Warranties section of IVH. If the vehicle is included in the newer CPO limited warranty, IVH will list the warranty as “Cadillac CPO Ltd Wty – with Deductible.” The program involves vehicle deliveries...
December 2019 Recall Update - 12/02/2019
... states, including Alaska, Colorado, Idaho, Maine, Michigan, Minnesota, Montana, North Dakota, New Hampshire, New York, South Dakota, Vermont, Wisconsin, Wyoming, and Canada. Customer Satisfaction Recall N192269370: Winter Grille Cover Missing Front Camera...
Warranty Blocks and Branded Titles - 01/28/2020
... has been branded as salvage, junk, totaled, etc. GM receives branded title listings through State vehicle registration records and displays them in the Branded Title section of IVH. Warranty Blocks will be initiated at that time and display in the Warranty...
When the Tow Bill Exceeds the Limit - 01/03/2020
GM will pay the tow bill when a vehicle has a warrantable condition covered by any new vehicle warranty and needs to be towed to a GM dealership. Policy states that they won’t necessarily pay to have a vehicle towed to your dealership, they will...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Accessories: LPO, ACO, and IBP - 11/25/2020
GM Vehicle accessories can be ordered with the vehicle or added after the vehicle is at the dealership. There are three types of accessory situations. Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
March 2018 Recall Update - 02/20/2018
... to the Service Procedure and Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim Code on the job card. The information...
Air Conditioning Season - 04/28/2016
... cool:R-1234yf refrigerant is currently found in Cadillac XTS, CT6, and XT5 and Chevrolet Spark vehicles.GM will continue to roll out the environmentally friendly R-1234yf refrigerant in 2017 and future models.R-1234yf is an olefin containing hydrogen,...
Required Operating Procedures - 06/27/2016
... to the topic regarding battery replacements on vehicles with less than 250 miles is the new policy that battery replacement on 2016 - 2017 vehicles requires routing the transaction to the WSC, along with attaching the midtronics test results. The...
Product Field Action Bulletins - 06/27/2016
Product Field Action Bulletins: Have you noticed the new look of Product Field Action Bulletins? This new look is part of GM's effort to communize global business practices by aligning the North American region with the other four regions that will be...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... the result of a defect in material or workmanship. Because these repairs are not covered by the New Vehicle Limited Warranty a 50% Customer Participation is recommended.Policy Decisions are handled on a case-by-case basis. The bulletin highlights several...
Empowerment Part I - 02/17/2017
... requested. Look for part II of the Empowerment series in the April edition of the Warranty News. ...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
There is revised software available for the EL-50313, Midtronics battery tester that includes provisions to test the new Stop/Start auxiliary battery found in certain new GM vehicles. With that, the battery code has been expanded to 15 digits from 10....
Policy Decisions - 10/03/2014
... decision include: close to vehicle or component's warranty expiration, original owner, loyal GM new vehicle customer or service customer, repeat repairs related to current vehicle issue, type of repair, high incurred customer expense to repair "out of...
Global Warranty Management - 04/28/2015
"The New Vehicle Limited Warranty is void on any vehicle with a title that has been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically, which in-turn are used to update...
Cross-Line Warranty - 07/29/2015
Cross-Line warranty is the term used when a dealership performs warranty repairs on a vehicle that is not of the same franchise. Prior to the year 2000, if a Buick customer wanted to take their vehicle to a Chevrolet dealership for warranty repairs, the...
February 2024 Recall Update - 01/29/2024
... produced without clear surface primer. Dealers are to replace the moonroof panel on the involved vehicles. Certain 2024 Buick Enclave and 2023 Chevrolet Traverse vehicles equipped with roof-sun, glass, sliding, elec, transparent glass fixed are included...
Simplifying Transportation Transactions - 02/23/2022
... should be to choose a person or persons that are trained and qualified to check in and inspect new vehicles. Correctly coding out damage on the delivery receipt is the single most important step in successfully getting a transportation claim paid. Once...
April 2022 Recall Update - 03/28/2022
... final remedy for VINs original released in safety recall N212345940. The recall applies only to New and Unsold vehicles in Dealer Inventory. Dealers are instructed to replace defective battery modules on involved vehicles. Safety Recall N212349040-01...
Warranty Solicitation Policy - 12/01/2021
While GM is committed to covering the costs of repairs to correct defects on vehicles covered under warranty, they prohibit dealers from calling, mailing, distributing materials, advertising, or otherwise communicating to customers for the correction...
January 2022 Recall Update - 01/04/2022
... The fuel economy may have been incorrectly noted on the Monroney label. GM will provide a new, corrected label to owners with affected models to place in the glovebox. The recall is in effect until November 15, 2023 and affects certain 2021 model year...
February 2022 Recall Update - 01/27/2022
Emission Recall N202312031 Engine Control Module CVN Reporting: Involved vehicles were previously included with Service Update Bulletin N202312030 and have been moved to N202312031. Certain 2018 Buick LaCrosse vehicles equipped with a 2.5L 4 cyl gas engine...
Data Analysis - 01/27/2022
... Repairs Expense by Repair Group (Excess to Geographic Group): GWM calculates an expected cost per vehicle serviced (CPVS) for each repair group by vehicle type. For example, GWM calculates the average cost of performing brake repairs on Chevrolet trucks...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet Silverado 1500, Silverado 2500HD/3500HD, Sierra 1500, and Sierra 2500HD/3500HD trucks that had an...
Severe Transportation Damage Guidelines - 04/29/2021
... without prior approval from GM, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. It’s important to note that the 2.0 hours was greatly reduced from the previous policy of 8.0 hours just last March....
From the Desk of a Service Manager - 06/07/2010
... like one heck of a day to sell cars.I called that store the next morning from my service desk. The new car sales manager said that at one time they had counted approximately 100 people in the dealership. At least a dozen new cars were sold that day,...
Where Are The Floor Mats? - 10/14/2011
... installed. There is a letter in administrative message G_0000093832 that should be given to each new customer who takes delivery of a vehicle that is involved in the situation that explains why their vehicle is missing mats.Dealers will not receive any...
Diesel Exhaust Fluid - 04/12/2011
GM announced the new DEF fill guidelines last July and since then many of you have expressed concerns with the manner in which the process is being handled at your store. The 2011 Chevrolet Silverado HD and GMC Sierra HD 2500/3500 series vehicles equipped...
Missing Paperwork - 03/10/2011
... upswing created a situation of increased employee turnover for dealers across the nation. Many new names and faces now staff dealership service and administrative offices everywhere. This increase in new hires and shifting positions within the dealer...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... checking account for daily bills, savings for a vacation someday, etc. The same holds true for a vehicle's "warranty account". It is very important that the submission process is done correctly so that the warranty funds are appropriately designated.Customer...
PDI Self Debit - 05/14/2013
When a new vehicle is invoiced to the dealership the Pre Delivery Inspection is auto paid to that dealer. The technician performs the PDI and the credit is posted to the receivable schedule. Normally this is a seamless process that requires little management. There...
Business Choice Maintenance Plan - 02/26/2013
Business Choice is an enhanced incentive program specifically designed for business owners who use their vehicles for work-related purposes. Eligibility includes business owners who use their vehicles in the day-to-day operations of their business and...
Warranty Review Deviations - 03/11/2013
... will matter when it comes time to choose the correct method of transaction submission. Whether a new line is added to the job card resulting in a second labour operation or all repairs are addressed with the original job card line and labour operation,...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... Manual and the Global Warranty Management User's Manual. The following is an overview of the new criteria/requirements that are addressed in the latest version of the bulletin. Point 1 - Customer's Signature Required: New Criteria: If service agent...
Buick CPO Powertrain - 07/03/2013
As of June 24, 2013, all Certified Pre-Owned Buicks, model year 2013 and newer will carry a standard 6-year /100,000 mile powertrain warranty. This allows Buick to be competitive with other luxury vehicle CPO programs, such as BMW, Lincoln and Audi. 2013...
2014 Model Year Emissions - 07/03/2013
Vehicles that are registered in Delaware are now required to meet California emissions requirements (RPO NE1). All new 2014 model year GM cars and trucks sold for registration in the following states are required to meet California emissions requirements....
GWM Issues and Issue Resolution - 06/19/2013
... this issue was corrected in mid-May. Dealers are now able to submit ZSCT transactions with the new GLC.Errors associated with the submission of administration time in conjunction with a Warranty Parts Center part return request have been addressed.Claim...
Warning Sounds for Quiet Cars - 04/12/2013
Major automakers feel that the "quiet cars" rule that is proposed to help blind pedestrians avoid electric vehicles and other nearly silent vehicles may result in warning sounds that are too loud. The automakers feel that the rule is too complicated and...
Free Agent Audit: - 08/09/2012
... (e.g. Z2241 or Z2240) was entered in error. In other cases the customer brought in one of their vehicles and their program certificate, but unfortunately the VIN on the certificate did not match the VIN on the vehicle brought in for service. The program...
"The New Vehicle Limited Warranty is void on any vehicle with a title that has been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically, which in-turn are used to update...
Cross-Line Warranty - 07/29/2015
Cross-Line warranty is the term used when a dealership performs warranty repairs on a vehicle that is not of the same franchise. Prior to the year 2000, if a Buick customer wanted to take their vehicle to a Chevrolet dealership for warranty repairs, the...
February 2024 Recall Update - 01/29/2024
... produced without clear surface primer. Dealers are to replace the moonroof panel on the involved vehicles. Certain 2024 Buick Enclave and 2023 Chevrolet Traverse vehicles equipped with roof-sun, glass, sliding, elec, transparent glass fixed are included...
Simplifying Transportation Transactions - 02/23/2022
... should be to choose a person or persons that are trained and qualified to check in and inspect new vehicles. Correctly coding out damage on the delivery receipt is the single most important step in successfully getting a transportation claim paid. Once...
April 2022 Recall Update - 03/28/2022
... final remedy for VINs original released in safety recall N212345940. The recall applies only to New and Unsold vehicles in Dealer Inventory. Dealers are instructed to replace defective battery modules on involved vehicles. Safety Recall N212349040-01...
Warranty Solicitation Policy - 12/01/2021
While GM is committed to covering the costs of repairs to correct defects on vehicles covered under warranty, they prohibit dealers from calling, mailing, distributing materials, advertising, or otherwise communicating to customers for the correction...
January 2022 Recall Update - 01/04/2022
... The fuel economy may have been incorrectly noted on the Monroney label. GM will provide a new, corrected label to owners with affected models to place in the glovebox. The recall is in effect until November 15, 2023 and affects certain 2021 model year...
February 2022 Recall Update - 01/27/2022
Emission Recall N202312031 Engine Control Module CVN Reporting: Involved vehicles were previously included with Service Update Bulletin N202312030 and have been moved to N202312031. Certain 2018 Buick LaCrosse vehicles equipped with a 2.5L 4 cyl gas engine...
Data Analysis - 01/27/2022
... Repairs Expense by Repair Group (Excess to Geographic Group): GWM calculates an expected cost per vehicle serviced (CPVS) for each repair group by vehicle type. For example, GWM calculates the average cost of performing brake repairs on Chevrolet trucks...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet Silverado 1500, Silverado 2500HD/3500HD, Sierra 1500, and Sierra 2500HD/3500HD trucks that had an...
Severe Transportation Damage Guidelines - 04/29/2021
... without prior approval from GM, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. It’s important to note that the 2.0 hours was greatly reduced from the previous policy of 8.0 hours just last March....
From the Desk of a Service Manager - 06/07/2010
... like one heck of a day to sell cars.I called that store the next morning from my service desk. The new car sales manager said that at one time they had counted approximately 100 people in the dealership. At least a dozen new cars were sold that day,...
Where Are The Floor Mats? - 10/14/2011
... installed. There is a letter in administrative message G_0000093832 that should be given to each new customer who takes delivery of a vehicle that is involved in the situation that explains why their vehicle is missing mats.Dealers will not receive any...
Diesel Exhaust Fluid - 04/12/2011
GM announced the new DEF fill guidelines last July and since then many of you have expressed concerns with the manner in which the process is being handled at your store. The 2011 Chevrolet Silverado HD and GMC Sierra HD 2500/3500 series vehicles equipped...
Missing Paperwork - 03/10/2011
... upswing created a situation of increased employee turnover for dealers across the nation. Many new names and faces now staff dealership service and administrative offices everywhere. This increase in new hires and shifting positions within the dealer...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... checking account for daily bills, savings for a vacation someday, etc. The same holds true for a vehicle's "warranty account". It is very important that the submission process is done correctly so that the warranty funds are appropriately designated.Customer...
PDI Self Debit - 05/14/2013
When a new vehicle is invoiced to the dealership the Pre Delivery Inspection is auto paid to that dealer. The technician performs the PDI and the credit is posted to the receivable schedule. Normally this is a seamless process that requires little management. There...
Business Choice Maintenance Plan - 02/26/2013
Business Choice is an enhanced incentive program specifically designed for business owners who use their vehicles for work-related purposes. Eligibility includes business owners who use their vehicles in the day-to-day operations of their business and...
Warranty Review Deviations - 03/11/2013
... will matter when it comes time to choose the correct method of transaction submission. Whether a new line is added to the job card resulting in a second labour operation or all repairs are addressed with the original job card line and labour operation,...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... Manual and the Global Warranty Management User's Manual. The following is an overview of the new criteria/requirements that are addressed in the latest version of the bulletin. Point 1 - Customer's Signature Required: New Criteria: If service agent...
Buick CPO Powertrain - 07/03/2013
As of June 24, 2013, all Certified Pre-Owned Buicks, model year 2013 and newer will carry a standard 6-year /100,000 mile powertrain warranty. This allows Buick to be competitive with other luxury vehicle CPO programs, such as BMW, Lincoln and Audi. 2013...
2014 Model Year Emissions - 07/03/2013
Vehicles that are registered in Delaware are now required to meet California emissions requirements (RPO NE1). All new 2014 model year GM cars and trucks sold for registration in the following states are required to meet California emissions requirements....
GWM Issues and Issue Resolution - 06/19/2013
... this issue was corrected in mid-May. Dealers are now able to submit ZSCT transactions with the new GLC.Errors associated with the submission of administration time in conjunction with a Warranty Parts Center part return request have been addressed.Claim...
Warning Sounds for Quiet Cars - 04/12/2013
Major automakers feel that the "quiet cars" rule that is proposed to help blind pedestrians avoid electric vehicles and other nearly silent vehicles may result in warning sounds that are too loud. The automakers feel that the rule is too complicated and...
Free Agent Audit: - 08/09/2012
... (e.g. Z2241 or Z2240) was entered in error. In other cases the customer brought in one of their vehicles and their program certificate, but unfortunately the VIN on the certificate did not match the VIN on the vehicle brought in for service. The program...
Policy and Customer Participation - 10/08/2012
... taken from bulletin 11-00-89-005A.A greater level of GM participation can be considered when the vehicle has lower age/mileage than when a vehicle has higher age/mileage.As the level of GM Policy participation decreases, there is an increased opportunity...
Experience Buick - 10/08/2012
The new Experience Buick Lease includes two years of all-inclusive premium services that includes vehicle maintenance, OnStar, and SiriusXM Satellite Radio. The vehicle maintenance service includes a SmartCare plan that covers scheduled maintenance for...
Subsequent Recall Part Failures - 03/10/2011
... action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... Plug-in Hybrid technology we will explore the future product, increased competition, the impact of new technology on non-hybrid vehicles, and how all of this will impact your dealership. The Near Future Marketplace - As dealers, you know that GM offers...
Customer Satisfaction Recall 08014B - 11/18/2010
Water in Headlamps-Install New Vent Tubes-Expiration Date Extended: GM has announced an expiration date extension for the performance of recall 08014. The recall applies to certain 2006-2007 Cadillac DTS limousine/livery vehicles. The recall to install...
Customer Satisfaction Recall 10354 - 12/24/2010
... information label and/or certification label. If either label is missing, dealers are to install a new label. The labels are important in determining how much weight the vehicle can carry and the size of the OEM tires as well as the recommended cold...
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production...
Service Update 11241 - 09/19/2011
The update to bulletin 11241 includes both customer owned and dealer inventory vehicles. The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
VSS Replacement Ops - 03/08/2012
When replacing a Vehicle Speed Sensor on a four wheel drive/ all-wheel drive truck, utility or van be sure to select labour operation K4155, indicating a transfer case issue rather than a transmission issue.Transfer Case - Isuzu T1501. ...
Sierra/Silverado 6" Oval Assist Steps - 01/19/2012
On January 1, 2012, new assist step kits became available for installation on 2012 Silverado/Sierra diesel trucks. The new kits are a result of redesigned brackets on the passenger side step around the DEF tank. The 2012 model year installation times...
Customer Satisfaction Program 10037 - 05/12/2010
Unwanted Repeat Calls to OnStar: Approximately 520 vehicles may have a condition in which the vehicle's OnStar system repeatedly makes incomplete calls to OnStar without the occupant's input or knowledge. Dealers are to replace the OnStar module (VCIM)...
Noncompliance Recall 09322 - 01/06/2010
... weight of occupants and cargo that can safely be carried on your vehicle. Dealers are to install a new label. The labels will also be mailed to customers of record. The recall expires on March 31, 2010. ...
Towing Limitations - 10/01/2021
... preferable as there will never be a tow bill to contend with. During the delivery process of the new vehicle, it should be explained to the customer that this service is free of charge up to the expiration of their Powertrain warranty. Customers can...
Core Processing and Returns - 06/29/2021
The new, one million square foot core-processing facility is located in Joliet, Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access...
SAVI - 09/26/2022
The Service Advisor Vehicle Interface Tool is a service lane productivity and vehicle data documentation system that is designed to work with specific dongles plugged into the vehicle’s OBD II port during the write up process. SAVI wirelessly captures...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... includes a 6 month or 6,000 mile bumper-to-bumper limited warranty. If the vehicle has remaining new vehicle bumper-to-bumper limited warranty coverage, the CarBravo warranty coverage applies after the expiration of the original bumper-to-bumper limited...
Digital Manuals - 07/27/2022
Warranty Manuals are going digital for 2023 model year vehicles. Digital manuals support GM’s Zero-Zero-Zero vision and provide customers with the latest information in a searchable format. Warranty manuals for most vehicles will be available on...
Buick EV Transition - 06/20/2022
... updated its logo to signal the coming overhaul of its lineup and does not anticipate launching any new internal-combustion vehicles after 2024, when its first EV is scheduled to arrive. Dealers will sell EVs and combustion vehicles simultaneously un...
Accessories - 12/26/2023
Through the new Accessorize with Confidence Program, GM will pay for labor time associated with removal of GM Accessories from a showroom vehicle. If an accessorized showroom vehicle does not sell as is, GM will cover the dealership by paying for the...
High Voltage Li-ion Propulsion Battery - 09/25/2023
... from the BSC that owns the replacement battery. The battery removed from the customer’s vehicle must be returned within 30 days of the dealer receiving the replacement battery; if not returned within 30 days, the dealer receives a core charge debit....
OnStar One Essentials - 02/26/2024
... and starting the engine through a mobile app. The package will be provided for eight years on new Chevrolet, Buick, GMC and Cadillac vehicles at no extra cost....
Retrofit Campaigns - 10/28/2022
... should be eligible for retrofit by the end of 2022. With the remaining extensive volume of vehicles, actual vehicle completions will continue into the beginning of 2023. The retrofits are launched as a Customer Satisfaction Field Action campaign with...
Recall N202324251 Roof Rail Air Bag Inflator - 05/23/2023
The interior temperature of the vehicle must be 90 degrees F or less while performing the repair. If the vehicle interior temperature is in excess of 90 degrees F the interior temperature must be reduced before beginning the repair. If the vehicle needs...
Goodwill Tools - 03/23/2023
... updates. The Chevrolet, Buick, GMC, and Cadillac (CBGC) Protection Plans have transitioned to the new GM Protection products offered through GM Financial. These plans are available for new, pre-owned, or leased vehicles, and are eligible only for vehicles...
... taken from bulletin 11-00-89-005A.A greater level of GM participation can be considered when the vehicle has lower age/mileage than when a vehicle has higher age/mileage.As the level of GM Policy participation decreases, there is an increased opportunity...
Experience Buick - 10/08/2012
The new Experience Buick Lease includes two years of all-inclusive premium services that includes vehicle maintenance, OnStar, and SiriusXM Satellite Radio. The vehicle maintenance service includes a SmartCare plan that covers scheduled maintenance for...
Subsequent Recall Part Failures - 03/10/2011
... action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... Plug-in Hybrid technology we will explore the future product, increased competition, the impact of new technology on non-hybrid vehicles, and how all of this will impact your dealership. The Near Future Marketplace - As dealers, you know that GM offers...
Customer Satisfaction Recall 08014B - 11/18/2010
Water in Headlamps-Install New Vent Tubes-Expiration Date Extended: GM has announced an expiration date extension for the performance of recall 08014. The recall applies to certain 2006-2007 Cadillac DTS limousine/livery vehicles. The recall to install...
Customer Satisfaction Recall 10354 - 12/24/2010
... information label and/or certification label. If either label is missing, dealers are to install a new label. The labels are important in determining how much weight the vehicle can carry and the size of the OEM tires as well as the recommended cold...
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production...
Service Update 11241 - 09/19/2011
The update to bulletin 11241 includes both customer owned and dealer inventory vehicles. The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
VSS Replacement Ops - 03/08/2012
When replacing a Vehicle Speed Sensor on a four wheel drive/ all-wheel drive truck, utility or van be sure to select labour operation K4155, indicating a transfer case issue rather than a transmission issue.Transfer Case - Isuzu T1501. ...
Sierra/Silverado 6" Oval Assist Steps - 01/19/2012
On January 1, 2012, new assist step kits became available for installation on 2012 Silverado/Sierra diesel trucks. The new kits are a result of redesigned brackets on the passenger side step around the DEF tank. The 2012 model year installation times...
Customer Satisfaction Program 10037 - 05/12/2010
Unwanted Repeat Calls to OnStar: Approximately 520 vehicles may have a condition in which the vehicle's OnStar system repeatedly makes incomplete calls to OnStar without the occupant's input or knowledge. Dealers are to replace the OnStar module (VCIM)...
Noncompliance Recall 09322 - 01/06/2010
... weight of occupants and cargo that can safely be carried on your vehicle. Dealers are to install a new label. The labels will also be mailed to customers of record. The recall expires on March 31, 2010. ...
Towing Limitations - 10/01/2021
... preferable as there will never be a tow bill to contend with. During the delivery process of the new vehicle, it should be explained to the customer that this service is free of charge up to the expiration of their Powertrain warranty. Customers can...
Core Processing and Returns - 06/29/2021
The new, one million square foot core-processing facility is located in Joliet, Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access...
SAVI - 09/26/2022
The Service Advisor Vehicle Interface Tool is a service lane productivity and vehicle data documentation system that is designed to work with specific dongles plugged into the vehicle’s OBD II port during the write up process. SAVI wirelessly captures...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... includes a 6 month or 6,000 mile bumper-to-bumper limited warranty. If the vehicle has remaining new vehicle bumper-to-bumper limited warranty coverage, the CarBravo warranty coverage applies after the expiration of the original bumper-to-bumper limited...
Digital Manuals - 07/27/2022
Warranty Manuals are going digital for 2023 model year vehicles. Digital manuals support GM’s Zero-Zero-Zero vision and provide customers with the latest information in a searchable format. Warranty manuals for most vehicles will be available on...
Buick EV Transition - 06/20/2022
... updated its logo to signal the coming overhaul of its lineup and does not anticipate launching any new internal-combustion vehicles after 2024, when its first EV is scheduled to arrive. Dealers will sell EVs and combustion vehicles simultaneously un...
Accessories - 12/26/2023
Through the new Accessorize with Confidence Program, GM will pay for labor time associated with removal of GM Accessories from a showroom vehicle. If an accessorized showroom vehicle does not sell as is, GM will cover the dealership by paying for the...
High Voltage Li-ion Propulsion Battery - 09/25/2023
... from the BSC that owns the replacement battery. The battery removed from the customer’s vehicle must be returned within 30 days of the dealer receiving the replacement battery; if not returned within 30 days, the dealer receives a core charge debit....
OnStar One Essentials - 02/26/2024
... and starting the engine through a mobile app. The package will be provided for eight years on new Chevrolet, Buick, GMC and Cadillac vehicles at no extra cost....
Retrofit Campaigns - 10/28/2022
... should be eligible for retrofit by the end of 2022. With the remaining extensive volume of vehicles, actual vehicle completions will continue into the beginning of 2023. The retrofits are launched as a Customer Satisfaction Field Action campaign with...
Recall N202324251 Roof Rail Air Bag Inflator - 05/23/2023
The interior temperature of the vehicle must be 90 degrees F or less while performing the repair. If the vehicle interior temperature is in excess of 90 degrees F the interior temperature must be reduced before beginning the repair. If the vehicle needs...
Goodwill Tools - 03/23/2023
... updates. The Chevrolet, Buick, GMC, and Cadillac (CBGC) Protection Plans have transitioned to the new GM Protection products offered through GM Financial. These plans are available for new, pre-owned, or leased vehicles, and are eligible only for vehicles...
Key Fob Warranty - 06/27/2023
... Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen as confirmation that the VIN of the...
Key Fob Warranty - 06/27/2023
... Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen as confirmation that the VIN of the...
Auto Safety - 06/02/2015
Automobile safety has predominantly been focused on defects with the vehicle and what might go wrong with the vehicle mechanically. It is argued that the focus on vehicle defects may be undermining efforts to address other significant issues and causes...
Saturn VTi Customer Goodwill Program - 01/21/2015
The Customer Goodwill Program for Saturn vehicles equipped with a VTi (CVT) transmission was discontinued on 12/31/14. GM records determined that there were no Saturn owners with vehicles that remain eligible for the program based on accrued time or miles....
DEF - 12/09/2013
Diesel exhaust fluid should not be topped off at time of new vehicle prep. Bulletin 09-00-89-002 states that DEF should not be topped off until the vehicle is delivered to the customer. The refill procedure should ideally take place with the customer...
Missing Harness - 04/03/2014
... Chevrolet Silverado and GMC Sierra; 2015 Chevrolet Suburban, Tahoe; 2015 GMC Yukon and Yukon XL vehicles equipped with the trailering package were shipped to dealers without the electric brake controller wire harness. The missing harnesses have been...
Cadillac Premium Care Maintenance - 01/10/2014
The Cadillac Premium Care Maintenance Program allows for cross border servicing of Cadillac vehicles. If "Premium Care Maintenance-Canada" is listed in the Applicable Warranties section of IVH, the vehicle is eligible to be serviced in either the US or...
Escalade - 08/05/2014
Cadillac may offer a sporty version of its new Escalade and is also considering V6 turbo diesel and twin-turbo gasoline V6 powered versions. The new engine offerings would be in addition to the 6.2L V8 that currently powers the Escalade. The new models...
Midtronics GR8 Battery Tester: - 06/06/2014
The EL-50313 must be used in diagnosing battery replacements and maintaining batteries on new vehicles in dealer inventory. The complete 15 character code must be entered into the Labour Code Dependency Field in Global Warranty Management. When testing...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
Chevrolet Suburban - 03/01/2016
The Suburban is the longest running production history vehicle on the road. Production started on the model in late 1934, with limited output during World War II as a military vehicle. It has been marketed each year since 1946. Other long-running vehicles...
Accessory Remote Start - 02/02/2016
... with the Accessory Remote Start kit, no programming is required. It is only necessary to learn the new fobs to the vehicle. Vehicles that were built with RPO code S6P were produced with the correct system software and do not require contact with the...
2016 Camaro & Malibu - 02/02/2016
With the release of the new Camaro and Malibu, TAC has established an Action Center to support the launches of both vehicles. The goal of the center is to repair vehicles as quickly and efficiently as possible, while providing early feedback to Engineering...
SI Identification - 10/23/2015
To view the different engine and transmission assemblies available for a specific vehicle, enter "identification" in the SI search field once the year, make, and model of vehicle has been selected. The different assemblies will be listed for the vehicle....
Mid-Engine Chevrolet Corvette: - 08/21/2017
... than the current C7 Corvette. A switch from a front to a mid-engine layout means engineering a new chassis, creating a new transaxle to drive the rear wheels, developing new cooling, air conditioning, suspension systems, and designing a new body.&nb...
Self-Driving - 09/27/2017
... in allowing companies to test autonomous vehicles on the road. Washington, Georgia, Florida, New York, Virginia, and Massachusetts officials have ensured that the introduction of self-driving cars is not far off. The following states are preparing for...
Maintenance Plans - 09/27/2017
... rotation, and MPVI. 2014 and 2015 model year vehicles receive four service events, while 2016 and newer models receive two service visits during the program period. 0600733 - $35 The GMC Pro Grade Protection Plan provides 2-year/24,000 mile maintenance...
Mobile Mechanic Service - 08/20/2018
... broadened its business model to exploring ways to work with the service departments of franchised new vehicle dealerships, especially General Motors dealerships. In certain markets, vehicle owners can connect their OnStar account with the Yoshi mobile...
Open Recalls - 07/23/2018
... each time a customer vehicle arrives at the dealership for service, and prior to delivery of any new, used or CPO vehicle to any customer or another dealer. ...
Auto Industry Recovery - 06/23/2020
... of activities, including buying cars and trucks. Band of America has predicted that 12.8 million new vehicles will be sold this year, a 25% decline in comparison to the 17.1 million vehicles sold in 2019. ...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily and long-term rental service, demo service and service agent owned vehicles. Additional charges...
Navigation SD Card - 09/24/2019
... are VIN specific and should not be removed from the vehicle. Nav SD cards that are missing at New Vehicle Inspection should be handled as a Transportation Claim, not warranty....
August 2019 Recall Update - 07/30/2019
... Retention: The recall that affects certain 2019 Chevrolet Silverado 1500 LD Series (including New Model) and 2019 GMC Sierra 1500 LD Series (including New Model) has been updated. The warranty information section has been updated with added inspection...
Navigation SD Card - 09/24/2019
It is the dealer’s responsibility to make sure the SD card is present at the time of New Vehicle Inspection, and if it is not, it should be noted on the ePOD. Navigation SD cards that are discovered missing during the New Vehicle Inspection should...
... Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen as confirmation that the VIN of the...
Key Fob Warranty - 06/27/2023
... Theft Deterrent Transmitters (e.g. key fobs) are a warranty restricted transaction. 2017 and newer model year vehicles equipped with RPOs ATH or AVJ must have a picture attached of the Signal Detection Screen as confirmation that the VIN of the...
Auto Safety - 06/02/2015
Automobile safety has predominantly been focused on defects with the vehicle and what might go wrong with the vehicle mechanically. It is argued that the focus on vehicle defects may be undermining efforts to address other significant issues and causes...
Saturn VTi Customer Goodwill Program - 01/21/2015
The Customer Goodwill Program for Saturn vehicles equipped with a VTi (CVT) transmission was discontinued on 12/31/14. GM records determined that there were no Saturn owners with vehicles that remain eligible for the program based on accrued time or miles....
DEF - 12/09/2013
Diesel exhaust fluid should not be topped off at time of new vehicle prep. Bulletin 09-00-89-002 states that DEF should not be topped off until the vehicle is delivered to the customer. The refill procedure should ideally take place with the customer...
Missing Harness - 04/03/2014
... Chevrolet Silverado and GMC Sierra; 2015 Chevrolet Suburban, Tahoe; 2015 GMC Yukon and Yukon XL vehicles equipped with the trailering package were shipped to dealers without the electric brake controller wire harness. The missing harnesses have been...
Cadillac Premium Care Maintenance - 01/10/2014
The Cadillac Premium Care Maintenance Program allows for cross border servicing of Cadillac vehicles. If "Premium Care Maintenance-Canada" is listed in the Applicable Warranties section of IVH, the vehicle is eligible to be serviced in either the US or...
Escalade - 08/05/2014
Cadillac may offer a sporty version of its new Escalade and is also considering V6 turbo diesel and twin-turbo gasoline V6 powered versions. The new engine offerings would be in addition to the 6.2L V8 that currently powers the Escalade. The new models...
Midtronics GR8 Battery Tester: - 06/06/2014
The EL-50313 must be used in diagnosing battery replacements and maintaining batteries on new vehicles in dealer inventory. The complete 15 character code must be entered into the Labour Code Dependency Field in Global Warranty Management. When testing...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
Chevrolet Suburban - 03/01/2016
The Suburban is the longest running production history vehicle on the road. Production started on the model in late 1934, with limited output during World War II as a military vehicle. It has been marketed each year since 1946. Other long-running vehicles...
Accessory Remote Start - 02/02/2016
... with the Accessory Remote Start kit, no programming is required. It is only necessary to learn the new fobs to the vehicle. Vehicles that were built with RPO code S6P were produced with the correct system software and do not require contact with the...
2016 Camaro & Malibu - 02/02/2016
With the release of the new Camaro and Malibu, TAC has established an Action Center to support the launches of both vehicles. The goal of the center is to repair vehicles as quickly and efficiently as possible, while providing early feedback to Engineering...
SI Identification - 10/23/2015
To view the different engine and transmission assemblies available for a specific vehicle, enter "identification" in the SI search field once the year, make, and model of vehicle has been selected. The different assemblies will be listed for the vehicle....
Mid-Engine Chevrolet Corvette: - 08/21/2017
... than the current C7 Corvette. A switch from a front to a mid-engine layout means engineering a new chassis, creating a new transaxle to drive the rear wheels, developing new cooling, air conditioning, suspension systems, and designing a new body.&nb...
Self-Driving - 09/27/2017
... in allowing companies to test autonomous vehicles on the road. Washington, Georgia, Florida, New York, Virginia, and Massachusetts officials have ensured that the introduction of self-driving cars is not far off. The following states are preparing for...
Maintenance Plans - 09/27/2017
... rotation, and MPVI. 2014 and 2015 model year vehicles receive four service events, while 2016 and newer models receive two service visits during the program period. 0600733 - $35 The GMC Pro Grade Protection Plan provides 2-year/24,000 mile maintenance...
Mobile Mechanic Service - 08/20/2018
... broadened its business model to exploring ways to work with the service departments of franchised new vehicle dealerships, especially General Motors dealerships. In certain markets, vehicle owners can connect their OnStar account with the Yoshi mobile...
Open Recalls - 07/23/2018
... each time a customer vehicle arrives at the dealership for service, and prior to delivery of any new, used or CPO vehicle to any customer or another dealer. ...
Auto Industry Recovery - 06/23/2020
... of activities, including buying cars and trucks. Band of America has predicted that 12.8 million new vehicles will be sold this year, a 25% decline in comparison to the 17.1 million vehicles sold in 2019. ...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily and long-term rental service, demo service and service agent owned vehicles. Additional charges...
Navigation SD Card - 09/24/2019
... are VIN specific and should not be removed from the vehicle. Nav SD cards that are missing at New Vehicle Inspection should be handled as a Transportation Claim, not warranty....
August 2019 Recall Update - 07/30/2019
... Retention: The recall that affects certain 2019 Chevrolet Silverado 1500 LD Series (including New Model) and 2019 GMC Sierra 1500 LD Series (including New Model) has been updated. The warranty information section has been updated with added inspection...
Navigation SD Card - 09/24/2019
It is the dealer’s responsibility to make sure the SD card is present at the time of New Vehicle Inspection, and if it is not, it should be noted on the ePOD. Navigation SD cards that are discovered missing during the New Vehicle Inspection should...
May 2019 Recall Update - 04/22/2019
Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion....
GM Invests in Assembly Plant - 04/22/2019
GM has announced plans to spend $300 million to build a new electric car at its Orion Assembly Plant north of Detroit. About 400 new workers will be added to work at the plant. The Orion plant currently builds the electric Chevrolet Bolt, autonomous vehicles...
California Emissions - 03/27/2019
California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other states which have adopted California regulation. Reference the Emissions Warranty Table (excerpt shown below) in Service Policies...
GM Organizational Terms - 10/27/2020
... should factor in when deciding to run the PET. They are: Recently out of warranty Loyal GM new vehicle customer and/or loyal service customer (purchase of a protection plan, number of vehicles purchased, level of service business as shown in Service...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these four options can be used for qualifying overnight...
First Maintenance Inspection Period - 01/22/2018
All General Motor’s new vehicles have bumper-to-bumper warranty coverage. Chevrolet and GMC vehicles have a 3 year/36,000 mile warranty; Cadillac and Buick have a 4 year/50,000 mile warranty. While the bumper-to-bumper warranty is quite extensive,...
Transmitter/Fob Appearance - 07/29/2015
... production of the key separate from the transmitter on 2015 Camaro vehicles. Dealers may install a new insert in place of the integrated blade with a new battery cover. The repair allows for 2 covers and 2 inserts to service 2 transmitters per vehicle...
Error 919 - 09/03/2015
Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation,...
GM Pre-Owned Collection - 02/02/2016
GM has made plans to launch an online service to sell low-mileage, used vehicles to consumers nationwide. The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers...
Smartphones and Cars - 04/08/2016
... them into the vehicles' communication, audio, and navigation systems. Consumers demand that their new vehicle and smartphone work well together. Quite frequently, problems using smartphones and other new controls in cars are the highest ranking customer...
Safety Recall 15822 - 05/23/2016
... different parts. The first remedy requires replacement of the driver-side seatbelt retractor on new, unused and unsold vehicles in dealer inventory with less than 50 miles on the odometer. Parts have been shipped to involved dealers and should only be...
Wheel Alignment - 01/23/2017
... if the condition is a result of wear and tear which is the customer’s responsibility. New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance, resulting...
Mini Cars - 02/27/2014
... were the Fit and the Fiat 500. In both cases, the small-overlap test caused the structure of the vehicle to seriously compromise the passenger compartment. The test recreates conditions in which the front corner of a vehicle strikes another vehicle or...
Accessory Catalog Offerings - 06/26/2023
When dealers order new vehicles, they have the option of adding various accessories. These accessories are referred to as a Limited Production Option (LPO). LPO accessories are typically installed at the dealership and a transaction is submitted to pay...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
Towing - 07/25/2023
For any vehicle repair covered within the New Vehicle Limited Warranty period, towing will be covered, when necessary. GM Roadside Assistance is encouraged to facilitate customer towing needs, however, depending on the dealership location, there may be...
Roadside Assistance Program - 02/27/2024
Roadside Assistance is a bonus when purchasing a new GM vehicle. Among other things, Roadside provides towing at no cost to the customer when needed. GM contracts with participating tow companies to provide this service. The process begins when the customer...
October 2023 Recall Update - 09/25/2023
... improvements. The bulletin affects several 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and models involved in the retrofit. Customer Satisfaction Recall...
Battery Maintenance Report - 07/27/2022
On January 1, 2021, dealers began the new process of referring to the Battery Maintenance Report, located in the Dealer Maxis application within GlobalConnect to identify vehicles in dealer inventory that require attention. The report identifies...
GSA Courtesy Delivery - 07/27/2022
When GM sells a vehicle to a Federal Government agency the dealer that is closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check...
2021 U-Courtesy Transportation Program - 06/29/2021
... the flexibility to use select used vehicles to take care of their customers during a period of low new car inventory. Chevrolet-Buick-GMC dealers: U-Courtesy vehicles may be provided to customers during overnight warranty repairs. Reimbursement is provided...
Takata Airbag Recall - 06/29/2021
... Inflator Kit (Single Stage - HD pickup trucks) is in very limited supply and will be replaced by a new service part in the very near future. Once the new part is released, part # 84255088 will be obsolete and unusable for this field action. These parts...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
... the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience a sudden loss of power steering assist while driving the vehicle. Dealers are to replace the electric power...
Car Wash Mode - 04/13/2010
The owners of some 2010 Cadillac SRX, Chevrolet Equinox, and GMC Terrain vehicles may complain that the rear wiper and/or the front rain sense wipers turn off when the vehicle is shifted to neutral. This is a normal condition called "Car Wash Mode". The...
Safety Recall 09049 - 08/10/2010
Brake Lamps Inoperative or Continuous Illumination: Dealers are required to install a new brake lamp switch assembly on certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in certain states. The brake lamp switch may not operate...
Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion....
GM Invests in Assembly Plant - 04/22/2019
GM has announced plans to spend $300 million to build a new electric car at its Orion Assembly Plant north of Detroit. About 400 new workers will be added to work at the plant. The Orion plant currently builds the electric Chevrolet Bolt, autonomous vehicles...
California Emissions - 03/27/2019
California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other states which have adopted California regulation. Reference the Emissions Warranty Table (excerpt shown below) in Service Policies...
GM Organizational Terms - 10/27/2020
... should factor in when deciding to run the PET. They are: Recently out of warranty Loyal GM new vehicle customer and/or loyal service customer (purchase of a protection plan, number of vehicles purchased, level of service business as shown in Service...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these four options can be used for qualifying overnight...
First Maintenance Inspection Period - 01/22/2018
All General Motor’s new vehicles have bumper-to-bumper warranty coverage. Chevrolet and GMC vehicles have a 3 year/36,000 mile warranty; Cadillac and Buick have a 4 year/50,000 mile warranty. While the bumper-to-bumper warranty is quite extensive,...
Transmitter/Fob Appearance - 07/29/2015
... production of the key separate from the transmitter on 2015 Camaro vehicles. Dealers may install a new insert in place of the integrated blade with a new battery cover. The repair allows for 2 covers and 2 inserts to service 2 transmitters per vehicle...
Error 919 - 09/03/2015
Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation,...
GM Pre-Owned Collection - 02/02/2016
GM has made plans to launch an online service to sell low-mileage, used vehicles to consumers nationwide. The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers...
Smartphones and Cars - 04/08/2016
... them into the vehicles' communication, audio, and navigation systems. Consumers demand that their new vehicle and smartphone work well together. Quite frequently, problems using smartphones and other new controls in cars are the highest ranking customer...
Safety Recall 15822 - 05/23/2016
... different parts. The first remedy requires replacement of the driver-side seatbelt retractor on new, unused and unsold vehicles in dealer inventory with less than 50 miles on the odometer. Parts have been shipped to involved dealers and should only be...
Wheel Alignment - 01/23/2017
... if the condition is a result of wear and tear which is the customer’s responsibility. New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance, resulting...
Mini Cars - 02/27/2014
... were the Fit and the Fiat 500. In both cases, the small-overlap test caused the structure of the vehicle to seriously compromise the passenger compartment. The test recreates conditions in which the front corner of a vehicle strikes another vehicle or...
Accessory Catalog Offerings - 06/26/2023
When dealers order new vehicles, they have the option of adding various accessories. These accessories are referred to as a Limited Production Option (LPO). LPO accessories are typically installed at the dealership and a transaction is submitted to pay...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
Towing - 07/25/2023
For any vehicle repair covered within the New Vehicle Limited Warranty period, towing will be covered, when necessary. GM Roadside Assistance is encouraged to facilitate customer towing needs, however, depending on the dealership location, there may be...
Roadside Assistance Program - 02/27/2024
Roadside Assistance is a bonus when purchasing a new GM vehicle. Among other things, Roadside provides towing at no cost to the customer when needed. GM contracts with participating tow companies to provide this service. The process begins when the customer...
October 2023 Recall Update - 09/25/2023
... improvements. The bulletin affects several 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and models involved in the retrofit. Customer Satisfaction Recall...
Battery Maintenance Report - 07/27/2022
On January 1, 2021, dealers began the new process of referring to the Battery Maintenance Report, located in the Dealer Maxis application within GlobalConnect to identify vehicles in dealer inventory that require attention. The report identifies...
GSA Courtesy Delivery - 07/27/2022
When GM sells a vehicle to a Federal Government agency the dealer that is closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check...
2021 U-Courtesy Transportation Program - 06/29/2021
... the flexibility to use select used vehicles to take care of their customers during a period of low new car inventory. Chevrolet-Buick-GMC dealers: U-Courtesy vehicles may be provided to customers during overnight warranty repairs. Reimbursement is provided...
Takata Airbag Recall - 06/29/2021
... Inflator Kit (Single Stage - HD pickup trucks) is in very limited supply and will be replaced by a new service part in the very near future. Once the new part is released, part # 84255088 will be obsolete and unusable for this field action. These parts...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
... the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience a sudden loss of power steering assist while driving the vehicle. Dealers are to replace the electric power...
Car Wash Mode - 04/13/2010
The owners of some 2010 Cadillac SRX, Chevrolet Equinox, and GMC Terrain vehicles may complain that the rear wiper and/or the front rain sense wipers turn off when the vehicle is shifted to neutral. This is a normal condition called "Car Wash Mode". The...
Safety Recall 09049 - 08/10/2010
Brake Lamps Inoperative or Continuous Illumination: Dealers are required to install a new brake lamp switch assembly on certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in certain states. The brake lamp switch may not operate...
Increase in Recalls - 01/19/2011
Automakers recalled more than 19 million vehicles in about 600 US recall campaigns in 2010; the most since 2004. Toyota led the group with more than 7 million vehicles recalled. Ford Motor Co. reported a decline in the number of vehicles recalled compared...
Safety Recall 10282A - 02/23/2011
Engine Stall Due to PCM Failure: Parts are now available to begin repairs on 2005 model year vehicles that are involved in the recall that was announced in August 2010. Due to parts availability, the recall is being administered in phases. It is anticipated...
Courtesy Transportation and Roadside Assistance - 11/05/2012
... to special policies and recalls is addressed within the applicable bulletin. Additionally, certain vehicles may have different Courtesy Transportation Program Terms. Roadside Assistance is available, coinciding with the 5/100,000 mile powertrain warranty...
Policy Repair Limitations - 08/30/2012
Since March, the ability for service agents to policy repairs for their customers' vehicle has been reduced to vehicles that are no older than nine years old, and with some repair categories, no older than six. This is a significant change from unlimited...
Certified Pre-Owned Operations Guide - 08/09/2012
... a blocked labour operation. In terms of Certified Pre-Owned eligibility, Dealer Trade Assistance vehicles are now listed in the "ineligible" list of vehicles.GM requires using GM parts, ACDelco Advantage, Durastop, or Original Equipment brand brake pads/linings/rotors/shoes...
Dealer Installed Accessories - 06/06/2012
A customer with a 2012 Chevrolet Silverado ordered several accessories for their new truck at their Chevrolet dealership. The customer eagerly awaited their arrival so they could be installed on his vehicle. The customer was very pleased when the...
Special Coverage - 04/12/2013
... to receiving the notification. The service agent confirmed the open coverage in IVH. The vehicle was also within the time and mileage parameters as outlined within the special coverage. A job card was written with documentation supporting the...
A Goodwill Tool - 02/26/2013
... customer. There are six tools available and in the coming year we will feature each tool in our newsletter. One of the tools that was enhanced is the addition of Comprehensive Coverage to the Component Coverage Letter choice. This letter is issued to...
Reject of the Month - 10/01/2013
... error code which, at that time, was primarily a result of the transition from legacy to the new Global Labour Code format. While we still see this reject, it is not often a result of the use of a legacy operation instead of the GLC. This error...
Certified Elite Criteria Update - 10/01/2013
... attain Certified Elite status in January 2014, dealers must meet or exceed the following criteria:New Vehicle Customer Retention - 43% or higher (NEW) 2% increase from the previous periodDealership Parts Loyalty - 85% or higher (NEW) 2% increase from...
Customer Enthusiasm Repairs - 09/16/2010
Maintaining a strong and healthy customer base is paramount for any dealer. Outstanding vehicle selection, a knowledgeable service department, and a friendly sales staff are just the start. There may be times when maintaining customer loyalty requires...
No Open Recalls - 06/08/2011
In the May edition we published an article concerning the submission of warranty claims for vehicles that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a...
August 2011 Recall Update - 08/09/2011
... malfunction indicator lamp, a DEF system warning displayed on the Driver Information System and vehicle speed may be limited. Involved vehicles that experience this condition require reprogramming of the engine control module. The recall applies to certain...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... details that are sometimes overlooked. We have observed some commonly overlooked items related to vehicle prep. Individually, these items may not seem significant but they can add up to some serious service dollars over time. jlwarranty has created a...
Warranty Training - 04/13/2010
Training a new warranty administrator is an exciting challenge. The training process greatly depends on the new persons level of experience - some are brand new to the industry while others may have some understanding of the dealership. Whoever arranged...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... and Federal Emissions coverage (8 year/80,000 or 5/year/50,000 on certain trucks) of the New Vehicle Limited Warranty (excluding Medium Duty trucks). Vehicles outside of warranty on a case-by-case basis. Vehicles with a Certified Pre-owned warranty. Courtesy...
Battery Maintenance - Policy Update - 01/27/2021
The policies and procedures associated with battery maintenance for new vehicle inventory has been updated effective January 1, 2021. The changes are represented as follows: Updated PDI forms eliminating the battery charge process at PDI. There is not...
Prior to Repair Approvals - 05/25/2022
... on Dealer-Owned Inventory Warranty repairs are allowed on dealership owned vehicles, both new and used. Those repairs must be approved by service management. Service management approval must be documented on the authorization to repair line of the job...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. This bulletin provides guidelines to further assist our dealer employees in the utilization of these tools to resolve customer...
Transportation Transactions - 07/25/2023
Transportation Transactions: Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof of delivery (ePOD) system. Claims for loss or damage must be submitted according...
Requesting a Labor Rate Increase - 01/24/2023
... than the dealership’s current labor rate, GM may adjust the labor rate to reflect the new calculation. If you wish to seek a higher warranty labor rate under Option A the following procedures must be followed: Submit 100 sequential customer...
The Delivery Receipt - 04/03/2014
I recently spoke with a service agent that received a new vehicle, but the carrier did not have a delivery receipt. There are a couple different solutions to this "problem":1.) The Delivery Receipt was lost/missing. In this situation print a copy of a...
February 2014 Recall Update - 01/28/2014
... Pump Pressure Regulator Replacement: Certain 2014 Chevrolet Silverado and GMC Sierra 1500 series vehicles equipped with a 4.3L or 5.3L engine may have a fuel pump that was built with an incorrect fuel pump pressure regulator. Dealers are to inspect and,...
Courtesy Transportation - 01/10/2014
... more rental days for Chevrolet, Buick, and GMC vehicles, and three or more days for Cadillac. The new requirement is that service management must only approve rental in excess of three days for all franchises. Rental days over five require GM authorization....
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
The CPCM program has been continued for all 2014 model year Cadillac vehicles. Every 2014 Cadillac receives certain maintenance services for the first 4 years or 50,000 miles of vehicle operation. Those services include oil changes, tire rotations, engine...
Automakers recalled more than 19 million vehicles in about 600 US recall campaigns in 2010; the most since 2004. Toyota led the group with more than 7 million vehicles recalled. Ford Motor Co. reported a decline in the number of vehicles recalled compared...
Safety Recall 10282A - 02/23/2011
Engine Stall Due to PCM Failure: Parts are now available to begin repairs on 2005 model year vehicles that are involved in the recall that was announced in August 2010. Due to parts availability, the recall is being administered in phases. It is anticipated...
Courtesy Transportation and Roadside Assistance - 11/05/2012
... to special policies and recalls is addressed within the applicable bulletin. Additionally, certain vehicles may have different Courtesy Transportation Program Terms. Roadside Assistance is available, coinciding with the 5/100,000 mile powertrain warranty...
Policy Repair Limitations - 08/30/2012
Since March, the ability for service agents to policy repairs for their customers' vehicle has been reduced to vehicles that are no older than nine years old, and with some repair categories, no older than six. This is a significant change from unlimited...
Certified Pre-Owned Operations Guide - 08/09/2012
... a blocked labour operation. In terms of Certified Pre-Owned eligibility, Dealer Trade Assistance vehicles are now listed in the "ineligible" list of vehicles.GM requires using GM parts, ACDelco Advantage, Durastop, or Original Equipment brand brake pads/linings/rotors/shoes...
Dealer Installed Accessories - 06/06/2012
A customer with a 2012 Chevrolet Silverado ordered several accessories for their new truck at their Chevrolet dealership. The customer eagerly awaited their arrival so they could be installed on his vehicle. The customer was very pleased when the...
Special Coverage - 04/12/2013
... to receiving the notification. The service agent confirmed the open coverage in IVH. The vehicle was also within the time and mileage parameters as outlined within the special coverage. A job card was written with documentation supporting the...
A Goodwill Tool - 02/26/2013
... customer. There are six tools available and in the coming year we will feature each tool in our newsletter. One of the tools that was enhanced is the addition of Comprehensive Coverage to the Component Coverage Letter choice. This letter is issued to...
Reject of the Month - 10/01/2013
... error code which, at that time, was primarily a result of the transition from legacy to the new Global Labour Code format. While we still see this reject, it is not often a result of the use of a legacy operation instead of the GLC. This error...
Certified Elite Criteria Update - 10/01/2013
... attain Certified Elite status in January 2014, dealers must meet or exceed the following criteria:New Vehicle Customer Retention - 43% or higher (NEW) 2% increase from the previous periodDealership Parts Loyalty - 85% or higher (NEW) 2% increase from...
Customer Enthusiasm Repairs - 09/16/2010
Maintaining a strong and healthy customer base is paramount for any dealer. Outstanding vehicle selection, a knowledgeable service department, and a friendly sales staff are just the start. There may be times when maintaining customer loyalty requires...
No Open Recalls - 06/08/2011
In the May edition we published an article concerning the submission of warranty claims for vehicles that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a...
August 2011 Recall Update - 08/09/2011
... malfunction indicator lamp, a DEF system warning displayed on the Driver Information System and vehicle speed may be limited. Involved vehicles that experience this condition require reprogramming of the engine control module. The recall applies to certain...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... details that are sometimes overlooked. We have observed some commonly overlooked items related to vehicle prep. Individually, these items may not seem significant but they can add up to some serious service dollars over time. jlwarranty has created a...
Warranty Training - 04/13/2010
Training a new warranty administrator is an exciting challenge. The training process greatly depends on the new persons level of experience - some are brand new to the industry while others may have some understanding of the dealership. Whoever arranged...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... and Federal Emissions coverage (8 year/80,000 or 5/year/50,000 on certain trucks) of the New Vehicle Limited Warranty (excluding Medium Duty trucks). Vehicles outside of warranty on a case-by-case basis. Vehicles with a Certified Pre-owned warranty. Courtesy...
Battery Maintenance - Policy Update - 01/27/2021
The policies and procedures associated with battery maintenance for new vehicle inventory has been updated effective January 1, 2021. The changes are represented as follows: Updated PDI forms eliminating the battery charge process at PDI. There is not...
Prior to Repair Approvals - 05/25/2022
... on Dealer-Owned Inventory Warranty repairs are allowed on dealership owned vehicles, both new and used. Those repairs must be approved by service management. Service management approval must be documented on the authorization to repair line of the job...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. This bulletin provides guidelines to further assist our dealer employees in the utilization of these tools to resolve customer...
Transportation Transactions - 07/25/2023
Transportation Transactions: Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof of delivery (ePOD) system. Claims for loss or damage must be submitted according...
Requesting a Labor Rate Increase - 01/24/2023
... than the dealership’s current labor rate, GM may adjust the labor rate to reflect the new calculation. If you wish to seek a higher warranty labor rate under Option A the following procedures must be followed: Submit 100 sequential customer...
The Delivery Receipt - 04/03/2014
I recently spoke with a service agent that received a new vehicle, but the carrier did not have a delivery receipt. There are a couple different solutions to this "problem":1.) The Delivery Receipt was lost/missing. In this situation print a copy of a...
February 2014 Recall Update - 01/28/2014
... Pump Pressure Regulator Replacement: Certain 2014 Chevrolet Silverado and GMC Sierra 1500 series vehicles equipped with a 4.3L or 5.3L engine may have a fuel pump that was built with an incorrect fuel pump pressure regulator. Dealers are to inspect and,...
Courtesy Transportation - 01/10/2014
... more rental days for Chevrolet, Buick, and GMC vehicles, and three or more days for Cadillac. The new requirement is that service management must only approve rental in excess of three days for all franchises. Rental days over five require GM authorization....
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
The CPCM program has been continued for all 2014 model year Cadillac vehicles. Every 2014 Cadillac receives certain maintenance services for the first 4 years or 50,000 miles of vehicle operation. Those services include oil changes, tire rotations, engine...
Ignition Switch KEY Points - 06/06/2014
... is 30 days to ensure payment and to avoid having to route the transaction for review. A new transaction should be created every 30 days for extended rentals.Confirm that the rental per day charge is accurate. GM DRAC vehicles are reimbursed...
Keys for Life Program - 06/02/2015
... in late March. Some dealers are beginning to receive customer requests for this program on vehicles that have already had the ignition lock cylinder and ignition key recall replacement performed. Each of the recall bulletins (13454, 14063, 14092, 14113...
The Ignition Switch Recall - 09/09/2014
... 30 days. Submit the rental expense transaction in GWM to ensure timely reimbursement from GM. A new job card may be opened for each 30-day rental cycle.- The max number of rental days allowed by GWM is 99 days. If the rental term exceeds 99 days, enter...
Warranty 101 - 10/31/2014
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. Owners may deny completion of the recall in order to maintain the vehicle in its original, from the factory,...
OE Batteries - 09/03/2015
GM has released a bulletin that provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM...
Courtesy Transportation - 02/27/2020
... warranty), Hybrid warranty (excluding Voltec warranty), and Field Action (Recall) repairs when the vehicle is still under the Bumper-to-Bumper warranty or the recall is Powertrain related and the vehicle is still under the Powertrain Warranty. Courtesy...
E-Labor Operation - 05/28/2020
... engine light on, a normal DTC scan should be performed. When viewing the DTC display screen, a new yellow MIL symbol may be seen next to certain DTCs. If the causal DTC was emissions related, as identified by the MIL symbol next to the code, document...
Battery Notes - 11/25/2020
... recharging, swapping or replacement due to lack of maintenance is not covered by the New Vehicle Limited Warranty during the period of Service Agent inventory storage. Battery replacement requires a copy of the DCBS or GR8 Test Report showing the Replace...
Damage that is not Considered Transportation Damage - 07/30/2020
All new vehicles delivered to dealerships from General Motors require an inspection while the carrier driver is still present at the dealership. If damage is found, or there is a missing component, it must be noted on the electronic or paper delivery...
March 2019 Recall Update - 02/21/2019
... provides updated information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles. Special Coverage 15114A: MIL Lamp On/Glow Plug Heater Inoperative: The special coverage bulletin affects certain 2010-2012 Chevrolet Express,...
Chemical Spotting and Rail Dust - 07/30/2019
... a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time of carrier delivery to the dealership, development of the condition while in new vehicle inventory,...
Reject of the Month - 03/26/2018
A new 2018 Chevrolet Camaro was delivered to a dealership in the southwest with green overspray over the entire vehicle. The carrier noted on the delivery receipt that the vehicle was inspected prior to loading and found to have overspray from the rail...
Chemical Spotting and Rail Dust - 07/25/2017
... a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time of carrier delivery to the dealership, development of the condition while in new vehicle inventory,...
Emissions - 05/22/2017
... for car and light duty truck is 2/24,000; components are automatically covered under the longer New Vehicle bumper-to-bumper warranty coverage period. Federal Emissions coverage for light duty trucks with heavy duty gasoline engines or heavy duty 6.6L...
Warranty Administration Resource Center - 04/23/2018
The new Warranty Administration Resource Center application in GlobalConnect has launched. Launch the new app from the App Center, or access it directly from the Service and Parts Department pages. All of the tools you were accustomed to in the...
Service Policies & Procedures Recent Updates - 01/11/2016
... may be blocked as well. 2.2.1 - Transaction Submission Filing Time Limits: This may be good news to some: GM has changed the transaction submission filing time limit from 60 days to 180 days. Back in September of 2010, GM changed from 180 days to 60...
Special Instructions: Recall 15240 - 02/02/2016
... of the lift gate. If the open lift gate unexpectedly falls, injury could occur. After the new programming is installed, the technician must verify the function of the lift gate. If the lift gate functions properly, insure that both lift gate struts...
Policy Repair Guidelines - 01/23/2017
... are key factors to look at: Close to vehicle or component’s warranty expiration Loyal GM new vehicle customer and/or service customer Original owner Repeat repairs related to the current vehicle issue Type of repair High incurred customer...
Customer Assistance - 04/28/2015
When a customer experiences an issue or concern with their vehicle, the Warranty and Owner Assistance Information booklet provides the customer with steps that may be taken to resolve the issue. The booklet states that customer satisfaction and goodwill...
Approved PDI Fluid Adds - 10/28/2022
During a new car inspection, washer fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable...
January 2023 Recall Update - 01/04/2023
... Retrofit with RPO R8V: Certain 2023 Buick Enclave, 2022-23 Chevrolet Camaro, Silverado 1500 New, Silverado 2500HD/3500HD, Traverse, GMC Sierra 1500 New, Sierra 2500HD/3500HD, 2022 Chevrolet Colorado, and GMC Canyon may have been manufactured and shipped...
Rental Reimbursement - 11/21/2022
... constraints, they recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental agencies, both in the availability of vehicles and the higher-than-normal daily rental rate these companies are charging. GM...
Guidelines for Wheel Alignments - 10/25/2023
... vehicle’s suspension requires some time to reach normal operating position. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle came from the factory with incorrect alignment settings,...
August 2022 Recall Update - 07/27/2022
... bulletin affects certain 2021 Chevrolet Malibu, 2022 Chevrolet Blazer, Equinox, and Cadillac XT4 vehicles equipped with a power driver’s seat. Customer Satisfaction Recall N222360900 Extract Mode Upgrade; Chassis Position Sensor Correction:...
CPO Chevrolet Buick GMC Program - 08/22/2022
... as needed. Necessary warranty repairs that are covered under the terms of any eligible remaining New Vehicle Warranty should be completed during the certification process. Reconditioning, Customer Enthusiasm, and Policy adjustments are not allowed in...
... is 30 days to ensure payment and to avoid having to route the transaction for review. A new transaction should be created every 30 days for extended rentals.Confirm that the rental per day charge is accurate. GM DRAC vehicles are reimbursed...
Keys for Life Program - 06/02/2015
... in late March. Some dealers are beginning to receive customer requests for this program on vehicles that have already had the ignition lock cylinder and ignition key recall replacement performed. Each of the recall bulletins (13454, 14063, 14092, 14113...
The Ignition Switch Recall - 09/09/2014
... 30 days. Submit the rental expense transaction in GWM to ensure timely reimbursement from GM. A new job card may be opened for each 30-day rental cycle.- The max number of rental days allowed by GWM is 99 days. If the rental term exceeds 99 days, enter...
Warranty 101 - 10/31/2014
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. Owners may deny completion of the recall in order to maintain the vehicle in its original, from the factory,...
OE Batteries - 09/03/2015
GM has released a bulletin that provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM...
Courtesy Transportation - 02/27/2020
... warranty), Hybrid warranty (excluding Voltec warranty), and Field Action (Recall) repairs when the vehicle is still under the Bumper-to-Bumper warranty or the recall is Powertrain related and the vehicle is still under the Powertrain Warranty. Courtesy...
E-Labor Operation - 05/28/2020
... engine light on, a normal DTC scan should be performed. When viewing the DTC display screen, a new yellow MIL symbol may be seen next to certain DTCs. If the causal DTC was emissions related, as identified by the MIL symbol next to the code, document...
Battery Notes - 11/25/2020
... recharging, swapping or replacement due to lack of maintenance is not covered by the New Vehicle Limited Warranty during the period of Service Agent inventory storage. Battery replacement requires a copy of the DCBS or GR8 Test Report showing the Replace...
Damage that is not Considered Transportation Damage - 07/30/2020
All new vehicles delivered to dealerships from General Motors require an inspection while the carrier driver is still present at the dealership. If damage is found, or there is a missing component, it must be noted on the electronic or paper delivery...
March 2019 Recall Update - 02/21/2019
... provides updated information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles. Special Coverage 15114A: MIL Lamp On/Glow Plug Heater Inoperative: The special coverage bulletin affects certain 2010-2012 Chevrolet Express,...
Chemical Spotting and Rail Dust - 07/30/2019
... a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time of carrier delivery to the dealership, development of the condition while in new vehicle inventory,...
Reject of the Month - 03/26/2018
A new 2018 Chevrolet Camaro was delivered to a dealership in the southwest with green overspray over the entire vehicle. The carrier noted on the delivery receipt that the vehicle was inspected prior to loading and found to have overspray from the rail...
Chemical Spotting and Rail Dust - 07/25/2017
... a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time of carrier delivery to the dealership, development of the condition while in new vehicle inventory,...
Emissions - 05/22/2017
... for car and light duty truck is 2/24,000; components are automatically covered under the longer New Vehicle bumper-to-bumper warranty coverage period. Federal Emissions coverage for light duty trucks with heavy duty gasoline engines or heavy duty 6.6L...
Warranty Administration Resource Center - 04/23/2018
The new Warranty Administration Resource Center application in GlobalConnect has launched. Launch the new app from the App Center, or access it directly from the Service and Parts Department pages. All of the tools you were accustomed to in the...
Service Policies & Procedures Recent Updates - 01/11/2016
... may be blocked as well. 2.2.1 - Transaction Submission Filing Time Limits: This may be good news to some: GM has changed the transaction submission filing time limit from 60 days to 180 days. Back in September of 2010, GM changed from 180 days to 60...
Special Instructions: Recall 15240 - 02/02/2016
... of the lift gate. If the open lift gate unexpectedly falls, injury could occur. After the new programming is installed, the technician must verify the function of the lift gate. If the lift gate functions properly, insure that both lift gate struts...
Policy Repair Guidelines - 01/23/2017
... are key factors to look at: Close to vehicle or component’s warranty expiration Loyal GM new vehicle customer and/or service customer Original owner Repeat repairs related to the current vehicle issue Type of repair High incurred customer...
Customer Assistance - 04/28/2015
When a customer experiences an issue or concern with their vehicle, the Warranty and Owner Assistance Information booklet provides the customer with steps that may be taken to resolve the issue. The booklet states that customer satisfaction and goodwill...
Approved PDI Fluid Adds - 10/28/2022
During a new car inspection, washer fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable...
January 2023 Recall Update - 01/04/2023
... Retrofit with RPO R8V: Certain 2023 Buick Enclave, 2022-23 Chevrolet Camaro, Silverado 1500 New, Silverado 2500HD/3500HD, Traverse, GMC Sierra 1500 New, Sierra 2500HD/3500HD, 2022 Chevrolet Colorado, and GMC Canyon may have been manufactured and shipped...
Rental Reimbursement - 11/21/2022
... constraints, they recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental agencies, both in the availability of vehicles and the higher-than-normal daily rental rate these companies are charging. GM...
Guidelines for Wheel Alignments - 10/25/2023
... vehicle’s suspension requires some time to reach normal operating position. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle came from the factory with incorrect alignment settings,...
August 2022 Recall Update - 07/27/2022
... bulletin affects certain 2021 Chevrolet Malibu, 2022 Chevrolet Blazer, Equinox, and Cadillac XT4 vehicles equipped with a power driver’s seat. Customer Satisfaction Recall N222360900 Extract Mode Upgrade; Chassis Position Sensor Correction:...
CPO Chevrolet Buick GMC Program - 08/22/2022
... as needed. Necessary warranty repairs that are covered under the terms of any eligible remaining New Vehicle Warranty should be completed during the certification process. Reconditioning, Customer Enthusiasm, and Policy adjustments are not allowed in...
Dealer Aftersales Empowerment Portal - 04/26/2022
... experience is compromised by either GM or a dealership inconvenience or an impactful vehicle service issue, a Goodwill offer may be made to turn the situation around. Once management has selected the desired Goodwill tool and reviewed applicable rules...
Bulletin Updates - 04/29/2021
... use the VIN scan feature to automatically populate the battery type. The bulletin also details the new Battery Maintenance Report located in the Maxis app. The report identifies vehicles in dealer inventory that require charging or moving. Bulletin...
Job Card Write-Up and Final Closeout - 05/26/2021
... or if the vehicle is returning at a later date for further diagnosis close the job card and open a new job card when the customer returns. This will alleviate issues with rejects for an excessive amount of time between the job card open/close dates. When...
Reimbursing Customers for Product Field Actions - 01/19/2012
... is a special coverage adjustment, customers are informed that they do not need to bring their vehicle to the dealership if they are not experiencing the condition described in the letter. If a customer brings their vehicle into the dealership for the...
2013 Policy & Procedure Update - 06/19/2013
... January 1, 2013, began offering the Certified Service Limited Lifetime Parts Warranty (LLPW). The new Limited Lifetime Parts Warranty is easier to explain to customers and does not include labour. There are twelve different parts eligible for the program....
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... oil change. However, since the customer is already in your dealership and the OLM system may be new to them, do the oil change but show the customer how to view the oil life remaining percentage and explain how it works. Be sure to document on the job...
Oil Consumption - 01/24/2013
Bulletin 10-06-01-008 provides a repair procedure for concerns with engine oil consumption with higher mileage vehicles and a service engine soon light and/or rough running engine. While some consumption is considered normal, if the vehicle is using more...
2013 National Certified Service Retail Plan - 01/24/2013
... The most significant change is that the $5 reimbursement for the use of dexos1 oil with 2011 and newer vehicles has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the $5 reimbursement for...
One13thirteen.com - 12/18/2012
A short teaser video has been released by GM to generate buzz for the redesigned 2014 Chevrolet Corvette. The new model will be unveiled on January 13, 2013, the night before the Detroit Auto Show. The design team says that the new version will be powered...
Reject of the Month - 08/30/2012
... in SI, confirming the necessity of an alignment after the repair.The warranty administrator knew that the transaction had to be corrected and could not be routed or self-authorized, based on error code 243. Rather than eliminate the additional time and...
Tire Pressure Monitors - 07/02/2012
Does your service department know that tire pressure monitors can be matched with the VIN of the vehicle it was installed on? This traceability process also takes into consideration whether wheel changes took place or accessory wheels were added. The...
GWM Enhancements - 03/08/2012
... timeout to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new pop-up window will appear, informing the user of the approaching system timeout. A live countdown will display how long the user has before the system...
2013 Model Year Cadillac - 03/08/2012
The powertrain warranty on all Cadillac vehicles is being revised beginning with the 2013 model year. All 2013 Cadillac's will have a 6-year/70,000 mile Powertrain Warranty, rather than 5-year/100,000 miles. After much research it was found that the average...
30 MPG or Better - 05/02/2012
... sold achieved at least 30 mpg on the highway. Today that number is 40%. There are also several new fuel-economy leaders on the way, including the Chevrolet Spark, Cadillac ATS and the Buick Encore. By the end of 2012, GM will have all new or freshened...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
... that disclosure is provided in writing and a copy of the signed form be kept in either the New Vehicle Sales Jacket or the Vehicle History File.A copy of a disclosure form can be found in the Policies and Procedures manual, article 3.3.1. ...
Global Labour Code Transition - 03/11/2013
It goes without saying, but now is the time to begin preparing for the GLC transition in May of this year. Once the new GLC format goes into effect, all claims must be submitted using the new labour codes. Go through the warranty receivable schedule...
Camaro Z/28 - 05/14/2013
... high performance aerodynamics for more efficient cooling and stability at high speeds. The new Z/28 features a full aerodynamics package that creates downforce at speed, helping to make it the most track capable Camaro in history. The new model is lightweight...
EV - 05/14/2013
... vehicles. Marketing analysts learned early on that EV buyers tend to be early adopters and new technology enthusiasts. Because there aren't many of them, marketers have a big job to do to attract and educate the mass market consumers. Marketers are stressing...
Colorado Pickup - 11/17/2011
An all new version of the Colorado midsize pickup is scheduled to be built and sold in the United States. The new Colorado is based on an all new midsize truck architecture. In major markets where it will be sold, engineers will tailor the truck to meet...
Special Equipment Options - 11/17/2011
Certain components on police vehicles have been intentionally disabled. Dealers are not to enable these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle...
Saab - 01/19/2012
All new Saab vehicles are being sold "as is". Saab has suspended warranty coverage on all of its vehicles in North America. General Motors will pay the warranty costs for 2009 and older Saab models marketed by GM in the US and Canada.
Brake Squeal - 01/19/2012
GM is designing a new brake rotor with an embedded thin ring of metal that absorbs vibrations and dampens noise. The new technology could be in vehicles within 2-3 years. The technology could practically eliminate brake squeal. The design is called a...
Side Door Window Glass Chipping - 01/19/2012
... part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly request warranted side...
Connected Color Radio - 02/07/2012
Vehicle owners with the new Connected Color Radio (RPO UP9) may have concerns with the audio skipping, the audio stopping completely, and the next song not playing all while listening to Pandora. The dealer should not replace the radio for this concern....
The Economy & Paint Colors - 10/14/2011
... of silver or gray vehicles on the road. It may also simply be because the consumer truly likes the new silver, gray and black metallic paint colors. ...
... experience is compromised by either GM or a dealership inconvenience or an impactful vehicle service issue, a Goodwill offer may be made to turn the situation around. Once management has selected the desired Goodwill tool and reviewed applicable rules...
Bulletin Updates - 04/29/2021
... use the VIN scan feature to automatically populate the battery type. The bulletin also details the new Battery Maintenance Report located in the Maxis app. The report identifies vehicles in dealer inventory that require charging or moving. Bulletin...
Job Card Write-Up and Final Closeout - 05/26/2021
... or if the vehicle is returning at a later date for further diagnosis close the job card and open a new job card when the customer returns. This will alleviate issues with rejects for an excessive amount of time between the job card open/close dates. When...
Reimbursing Customers for Product Field Actions - 01/19/2012
... is a special coverage adjustment, customers are informed that they do not need to bring their vehicle to the dealership if they are not experiencing the condition described in the letter. If a customer brings their vehicle into the dealership for the...
2013 Policy & Procedure Update - 06/19/2013
... January 1, 2013, began offering the Certified Service Limited Lifetime Parts Warranty (LLPW). The new Limited Lifetime Parts Warranty is easier to explain to customers and does not include labour. There are twelve different parts eligible for the program....
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... oil change. However, since the customer is already in your dealership and the OLM system may be new to them, do the oil change but show the customer how to view the oil life remaining percentage and explain how it works. Be sure to document on the job...
Oil Consumption - 01/24/2013
Bulletin 10-06-01-008 provides a repair procedure for concerns with engine oil consumption with higher mileage vehicles and a service engine soon light and/or rough running engine. While some consumption is considered normal, if the vehicle is using more...
2013 National Certified Service Retail Plan - 01/24/2013
... The most significant change is that the $5 reimbursement for the use of dexos1 oil with 2011 and newer vehicles has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the $5 reimbursement for...
One13thirteen.com - 12/18/2012
A short teaser video has been released by GM to generate buzz for the redesigned 2014 Chevrolet Corvette. The new model will be unveiled on January 13, 2013, the night before the Detroit Auto Show. The design team says that the new version will be powered...
Reject of the Month - 08/30/2012
... in SI, confirming the necessity of an alignment after the repair.The warranty administrator knew that the transaction had to be corrected and could not be routed or self-authorized, based on error code 243. Rather than eliminate the additional time and...
Tire Pressure Monitors - 07/02/2012
Does your service department know that tire pressure monitors can be matched with the VIN of the vehicle it was installed on? This traceability process also takes into consideration whether wheel changes took place or accessory wheels were added. The...
GWM Enhancements - 03/08/2012
... timeout to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new pop-up window will appear, informing the user of the approaching system timeout. A live countdown will display how long the user has before the system...
2013 Model Year Cadillac - 03/08/2012
The powertrain warranty on all Cadillac vehicles is being revised beginning with the 2013 model year. All 2013 Cadillac's will have a 6-year/70,000 mile Powertrain Warranty, rather than 5-year/100,000 miles. After much research it was found that the average...
30 MPG or Better - 05/02/2012
... sold achieved at least 30 mpg on the highway. Today that number is 40%. There are also several new fuel-economy leaders on the way, including the Chevrolet Spark, Cadillac ATS and the Buick Encore. By the end of 2012, GM will have all new or freshened...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
... that disclosure is provided in writing and a copy of the signed form be kept in either the New Vehicle Sales Jacket or the Vehicle History File.A copy of a disclosure form can be found in the Policies and Procedures manual, article 3.3.1. ...
Global Labour Code Transition - 03/11/2013
It goes without saying, but now is the time to begin preparing for the GLC transition in May of this year. Once the new GLC format goes into effect, all claims must be submitted using the new labour codes. Go through the warranty receivable schedule...
Camaro Z/28 - 05/14/2013
... high performance aerodynamics for more efficient cooling and stability at high speeds. The new Z/28 features a full aerodynamics package that creates downforce at speed, helping to make it the most track capable Camaro in history. The new model is lightweight...
EV - 05/14/2013
... vehicles. Marketing analysts learned early on that EV buyers tend to be early adopters and new technology enthusiasts. Because there aren't many of them, marketers have a big job to do to attract and educate the mass market consumers. Marketers are stressing...
Colorado Pickup - 11/17/2011
An all new version of the Colorado midsize pickup is scheduled to be built and sold in the United States. The new Colorado is based on an all new midsize truck architecture. In major markets where it will be sold, engineers will tailor the truck to meet...
Special Equipment Options - 11/17/2011
Certain components on police vehicles have been intentionally disabled. Dealers are not to enable these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle...
Saab - 01/19/2012
All new Saab vehicles are being sold "as is". Saab has suspended warranty coverage on all of its vehicles in North America. General Motors will pay the warranty costs for 2009 and older Saab models marketed by GM in the US and Canada.
Brake Squeal - 01/19/2012
GM is designing a new brake rotor with an embedded thin ring of metal that absorbs vibrations and dampens noise. The new technology could be in vehicles within 2-3 years. The technology could practically eliminate brake squeal. The design is called a...
Side Door Window Glass Chipping - 01/19/2012
... part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly request warranted side...
Connected Color Radio - 02/07/2012
Vehicle owners with the new Connected Color Radio (RPO UP9) may have concerns with the audio skipping, the audio stopping completely, and the next song not playing all while listening to Pandora. The dealer should not replace the radio for this concern....
The Economy & Paint Colors - 10/14/2011
... of silver or gray vehicles on the road. It may also simply be because the consumer truly likes the new silver, gray and black metallic paint colors. ...
2012 Sonic - 06/30/2011
GM has announced pricing for the new sub-compact vehicle, the Chevrolet Sonic. The new model will start at just under $15,000 when it hits dealer lots this fall. The Sonic will come standard with 10 airbags, power door locks, remote keyless entry and...
Recall Completion - 06/30/2011
... dollar transaction, the reasoning is justified in P&P, Article 6.1.3: In summary, whenever a vehicle subject to a product field action enters your vehicle inventory, or is at the Service Agent for service in the future, you must take the steps necessary...
Recall 11054 - 06/08/2011
... requires the replacement of both Exhaust Gas Temperature Sensors (position 1 & 2) on select vehicles with the 6.6L V8 Duramax Diesel Engine.Failure to replace both sensors could result in reduced engine performance and emissions control that the...
Special Coverage 10183 - 09/16/2010
Power Steering Assist: Bulletin update to notify approximately 13,000 Chevrolet Malibu owners that their vehicle is not included in the special coverage population. This affected certain 2008 vehicles equipped with a V6 engine that are not equipped with...
Noncompliance Recall 10292 - 10/13/2010
Occupant Crash Protection: This recall has been issued to ensure conformity to the Federal Motor Vehicle Standard for Occupant Crash Protection. Certain 2009-2010 Cadillac CTS All Wheel Drive and 2009-2010 Cadillac CTS-V vehicles may require modifications...
Upcoming Safety Recall 10323 - 10/13/2010
... A potential power steering line leak is the cause for this recall on certain 2010 Cadillac SRX vehicles equipped with a 2.8L or a 3.0L gas engine. The condition is caused by a crimp during the manufacturing process damaging the line. Dealers are to replace...
Customer Satisfaction Recall 09237C - 08/10/2010
... a revision to the Parts Information section. The service kit required for the repair on AWD vehicles in now available from GM Customer Care and Aftersales. The product enhancements affect certain 2010 Cadillac SRX vehicles. Dealers are to install a service...
The Volt's 8/100,000 Battery Warranty - 08/10/2010
... Volt will initially be sold late this year in Michigan, California, Washington, DC, Austin, TX and New York City. The vehicle will get up to 40 miles on electric power alone. ...
Diesel Exhaust Fluid - 08/10/2010
Bulletin 10-00-89-012 New Model Features and Service Guide for the 2011 Chevrolet 2500HD-3500HD and the 2011 GMC Sierra 2500HF-3500HD provides a description of the vehicle's Diesel Exhaust Fluid system (part of the Exhaust Aftertreatment System). The...
Customer Satisfaction Recall 10309 - 12/24/2010
Power Steering Leak: Certain Cadillac SRX vehicles may have a condition in which the power steering gear return line may wear, possibly resulting in a power steering fluid leak. This condition affects approximately 40,000 vehicles. Dealers are to install...
Special Coverage 10250 - 02/23/2011
... special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and 2008 Chevrolet Express, Silverado and GMC Savana, Sierra vehicles equipped with a 4.3L engine. The condition is...
Chevrolet Volt - 11/18/2010
With production beginning in November, the Volt should be arriving in select markets soon, starting with metro New York, Washington DC, and Austin; then into Michigan, the remainder of New York and Texas. The Volt is a fully electric vehicle with a range...
Safety Recall 10323 - 12/24/2010
Power Steering Leak-Replace Power Steering Line: Approximately 3,000 Cadillac SRX vehicles may develop a power steering fluid leak due to a damaged power steering pressure line. Dealers are to inspect (using a special gauge tool), and if necessary, replace...
Customer Satisfaction Recall 10257A - 11/18/2010
Brake Pressure Modulator Valve Malfunction: Approximately 5,000 Buick LaCrosse vehicles were built with a brake pressure modulator valve that contains a pressure relief valve that may not conform to GM specifications under certain antilock braking events....
Customer Satisfaction Recall 09241B - 11/18/2010
... Chevrolet Tahoe and GMC Yukon; and 2009 Cadillac Escalade, Chevrolet Silverado and GMC Sierra vehicles equipped with a two mode hybrid transmission has been extended to October 31, 2011. Involved vehicles may have a condition in which excessive pressure...
Wireless Charging Systems - 10/13/2010
Delphi is in the process of developing a wireless charging system for hybrid and electric vehicles. The system would allow the driver to park an electric or hybrid vehicle over a pad that wirelessly transfers power to a receiver on the vehicle. The system...
Emission Recall 10402 - 02/23/2011
Chassis Harness Wired Incorrectly: Recall 10402 was issued in January and involves approximately 1,700 vehicles. Involved vehicles may be releasing air pollutants in excess of standard due to an incorrectly wired chassis harness. Dealers are to inspect...
Upcoming Noncompliance Recall 11057 - 03/10/2011
HVAC System Function: Certain 2011 Buick LaCrosse and Cadillac SRX vehicles may not conform to the Federal Motor Vehicle Safety Standard for the windshield defrosting and defogging systems. Software in the Electronic Climate Control module may disable...
End of the Line - 02/23/2011
... the final model year for the Lucerne. Production will end in June 2011. Buick is moving to bring new, modern luxury vehicles to the market, as witnessed by the unveiling of the new Verano at the North American International Auto Show. ...
Safety Recall 10426D - 01/19/2011
... The pin could fracture and come displaced within the rear axle. Dealers are to install a new rear axle cross pin. Several thousand vehicles are involved. The black spray paint used with the repair is to be claimed in the net item field, not to exceed...
Customer Satisfaction Recall 11004 - 01/19/2011
... Body Control Module: Recall 11004 was issued in early January and involves approximately 9,600 vehicles. Involved vehicles may have an incorrect calibration in the BCM causing interior backlighting in the instrument panel to illuminate continuously causing...
Safety Recall 11027 - 02/23/2011
... and contact them advising them not to drive the vehicle. The dealers must then install a new rear axle cross pin. Transactions for vehicles involved in this recall are to be submitted as ZREG with the appropriate "T" operation from the recall notice...
Customer Satisfaction Program 11034 - 04/12/2011
Service Air Bag Message-Replace Connectors: Approximately 52,000 vehicles are involved in the recall to inspect and, if necessary, replace the front seat mounted side impact air bag connectors. The recall involves certain 2010 Chevrolet Malibu and Pontiac...
Noncompliance Recall 11057A - 04/12/2011
HVAC System Function: Certain 2011 Buick LaCrosse and Cadillac SRX vehicles may not conform to the Federal Motor Vehicle Safety Standard for the windshield defrosting and defogging systems. Software in the Electronic Climate Control module may disable...
VIN Too Old? No Labour Operations Available - 04/12/2011
... should help reduce this frustration. Occasionally, service departments encounter an older vehicle that has an open campaign or recall that needs to be addressed. Some model years, especially older model years, may no longer be supported in GWM. This...
GM has announced pricing for the new sub-compact vehicle, the Chevrolet Sonic. The new model will start at just under $15,000 when it hits dealer lots this fall. The Sonic will come standard with 10 airbags, power door locks, remote keyless entry and...
Recall Completion - 06/30/2011
... dollar transaction, the reasoning is justified in P&P, Article 6.1.3: In summary, whenever a vehicle subject to a product field action enters your vehicle inventory, or is at the Service Agent for service in the future, you must take the steps necessary...
Recall 11054 - 06/08/2011
... requires the replacement of both Exhaust Gas Temperature Sensors (position 1 & 2) on select vehicles with the 6.6L V8 Duramax Diesel Engine.Failure to replace both sensors could result in reduced engine performance and emissions control that the...
Special Coverage 10183 - 09/16/2010
Power Steering Assist: Bulletin update to notify approximately 13,000 Chevrolet Malibu owners that their vehicle is not included in the special coverage population. This affected certain 2008 vehicles equipped with a V6 engine that are not equipped with...
Noncompliance Recall 10292 - 10/13/2010
Occupant Crash Protection: This recall has been issued to ensure conformity to the Federal Motor Vehicle Standard for Occupant Crash Protection. Certain 2009-2010 Cadillac CTS All Wheel Drive and 2009-2010 Cadillac CTS-V vehicles may require modifications...
Upcoming Safety Recall 10323 - 10/13/2010
... A potential power steering line leak is the cause for this recall on certain 2010 Cadillac SRX vehicles equipped with a 2.8L or a 3.0L gas engine. The condition is caused by a crimp during the manufacturing process damaging the line. Dealers are to replace...
Customer Satisfaction Recall 09237C - 08/10/2010
... a revision to the Parts Information section. The service kit required for the repair on AWD vehicles in now available from GM Customer Care and Aftersales. The product enhancements affect certain 2010 Cadillac SRX vehicles. Dealers are to install a service...
The Volt's 8/100,000 Battery Warranty - 08/10/2010
... Volt will initially be sold late this year in Michigan, California, Washington, DC, Austin, TX and New York City. The vehicle will get up to 40 miles on electric power alone. ...
Diesel Exhaust Fluid - 08/10/2010
Bulletin 10-00-89-012 New Model Features and Service Guide for the 2011 Chevrolet 2500HD-3500HD and the 2011 GMC Sierra 2500HF-3500HD provides a description of the vehicle's Diesel Exhaust Fluid system (part of the Exhaust Aftertreatment System). The...
Customer Satisfaction Recall 10309 - 12/24/2010
Power Steering Leak: Certain Cadillac SRX vehicles may have a condition in which the power steering gear return line may wear, possibly resulting in a power steering fluid leak. This condition affects approximately 40,000 vehicles. Dealers are to install...
Special Coverage 10250 - 02/23/2011
... special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and 2008 Chevrolet Express, Silverado and GMC Savana, Sierra vehicles equipped with a 4.3L engine. The condition is...
Chevrolet Volt - 11/18/2010
With production beginning in November, the Volt should be arriving in select markets soon, starting with metro New York, Washington DC, and Austin; then into Michigan, the remainder of New York and Texas. The Volt is a fully electric vehicle with a range...
Safety Recall 10323 - 12/24/2010
Power Steering Leak-Replace Power Steering Line: Approximately 3,000 Cadillac SRX vehicles may develop a power steering fluid leak due to a damaged power steering pressure line. Dealers are to inspect (using a special gauge tool), and if necessary, replace...
Customer Satisfaction Recall 10257A - 11/18/2010
Brake Pressure Modulator Valve Malfunction: Approximately 5,000 Buick LaCrosse vehicles were built with a brake pressure modulator valve that contains a pressure relief valve that may not conform to GM specifications under certain antilock braking events....
Customer Satisfaction Recall 09241B - 11/18/2010
... Chevrolet Tahoe and GMC Yukon; and 2009 Cadillac Escalade, Chevrolet Silverado and GMC Sierra vehicles equipped with a two mode hybrid transmission has been extended to October 31, 2011. Involved vehicles may have a condition in which excessive pressure...
Wireless Charging Systems - 10/13/2010
Delphi is in the process of developing a wireless charging system for hybrid and electric vehicles. The system would allow the driver to park an electric or hybrid vehicle over a pad that wirelessly transfers power to a receiver on the vehicle. The system...
Emission Recall 10402 - 02/23/2011
Chassis Harness Wired Incorrectly: Recall 10402 was issued in January and involves approximately 1,700 vehicles. Involved vehicles may be releasing air pollutants in excess of standard due to an incorrectly wired chassis harness. Dealers are to inspect...
Upcoming Noncompliance Recall 11057 - 03/10/2011
HVAC System Function: Certain 2011 Buick LaCrosse and Cadillac SRX vehicles may not conform to the Federal Motor Vehicle Safety Standard for the windshield defrosting and defogging systems. Software in the Electronic Climate Control module may disable...
End of the Line - 02/23/2011
... the final model year for the Lucerne. Production will end in June 2011. Buick is moving to bring new, modern luxury vehicles to the market, as witnessed by the unveiling of the new Verano at the North American International Auto Show. ...
Safety Recall 10426D - 01/19/2011
... The pin could fracture and come displaced within the rear axle. Dealers are to install a new rear axle cross pin. Several thousand vehicles are involved. The black spray paint used with the repair is to be claimed in the net item field, not to exceed...
Customer Satisfaction Recall 11004 - 01/19/2011
... Body Control Module: Recall 11004 was issued in early January and involves approximately 9,600 vehicles. Involved vehicles may have an incorrect calibration in the BCM causing interior backlighting in the instrument panel to illuminate continuously causing...
Safety Recall 11027 - 02/23/2011
... and contact them advising them not to drive the vehicle. The dealers must then install a new rear axle cross pin. Transactions for vehicles involved in this recall are to be submitted as ZREG with the appropriate "T" operation from the recall notice...
Customer Satisfaction Program 11034 - 04/12/2011
Service Air Bag Message-Replace Connectors: Approximately 52,000 vehicles are involved in the recall to inspect and, if necessary, replace the front seat mounted side impact air bag connectors. The recall involves certain 2010 Chevrolet Malibu and Pontiac...
Noncompliance Recall 11057A - 04/12/2011
HVAC System Function: Certain 2011 Buick LaCrosse and Cadillac SRX vehicles may not conform to the Federal Motor Vehicle Safety Standard for the windshield defrosting and defogging systems. Software in the Electronic Climate Control module may disable...
VIN Too Old? No Labour Operations Available - 04/12/2011
... should help reduce this frustration. Occasionally, service departments encounter an older vehicle that has an open campaign or recall that needs to be addressed. Some model years, especially older model years, may no longer be supported in GWM. This...
Special Policy Coverage 09275 - 03/11/2010
... Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, Tennessee, Texas and 2007 model year Cobalt and Pontiac G5 vehicles registered in Alabama, Arkansas, Georgia, Hawaii,...
Special Coverage Adjustment 09275A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: The special policy has been updated to include additional vehicles. The policy involves certain Chevrolet Cobalt, Pontiac G4 and Pontiac G5 vehicles that may have a fuel leak concern. The dealer...
GM Certified Used - 03/11/2010
The GM Certified Used family recently announced the addition of Saturn models to the certified vehicle line up. Through the program Saturn vehicles come equipped with a 12/12 bumper-to-bumper warranty. In addition, certified used Saturn vehicles also...
Safety Recall 09230B - 06/07/2010
... in the recall. The transparent roof panel is not involved in the recall. Dealers are to install a new design roof panel on involved vehicles. The recall applies to certain 2005-2007 Chevrolet Corvette models with a removable body color roof and 2006-2007...
Customer Satisfaction Recall 10085A - 07/02/2010
... - Reroute Wire Harness/Replace Connectors: This recall has been revised to include delivered vehicles. The recall applies to certain 2010 Chevrolet Malibu and Pontiac G6 vehicles. Involved vehicles may experience wear which could lead to corrosion in...
Customer Satisfaction Recall 08312A - 08/10/2010
... separate from its retainer bracket near the top edge of the windshield. Dealers are to install a new design retainer bracket....
Special Coverage 10183 - 08/10/2010
Power Steering Assist: Approximately 651,000 vehicles equipped with electric power steering may experience a loss of power steering assist. This condition is caused by electrical input signals within the steering column assembly. The recall involves certain...
Components and Systems - 02/04/2010
... there are a vast amount of options, features and different types of components available within a vehicle build. Just when you think you are on a roll processing a claim, you have to stop and check... is it four wheel drive? Is there a skid plate? What...
Service Update Bulletin N202319660 - 12/29/2020
... Escalade, Chevrolet Camaro, Corvette, Silverado 1500, Suburban, Tahoe, and GMC Sierra 1500, Yukon vehicles. The bulletin specifically calls out the process of inspecting involved vehicles prior to customers taking delivery. Dealers are advised to make...
Transportation Claim Attachments - 12/29/2020
... claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news is that it could take 30 to 60 days to get their money...
Recycled Refrigerant - 02/25/2021
... Recycled air conditioning refrigerant will be reimbursed at the GMCCA service agent price for the new refrigerant plus the appropriate parts handling allowance. Service P&P Article 5.13 ...
Goodwill Tools - 07/27/2021
... situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service provided. In other words, you have a customer who is not happy and you want to do something for them to turn the situation into a positive...
Silverado EV - 10/01/2021
... vehicles have. Consumers should anticipate different dimensions and different packaging with the new 2023 EV version. ...
Restrictions - 10/26/2021
On October 1, 2021, vehicle claim restrictions went into effect in GWM and remain in effect until training, tool, and equipment requirements have been met for dealers servicing Chevrolet EV vehicles. Dealers are advised to review current EV training,...
Part Failures Under a Part Warranty - 10/26/2021
... the vehicle was towed to the dealership, towing is covered as well. The remaining warranty on the newly installed part is the balance of the original warranty. Courtesy Transportation is never covered with any GM parts warranty. If that same part was...
Chevrolet Silverado - 12/01/2021
... pickups ahead of schedule to help GM meet increased demand. The retooled factory includes a new 13-acre body shop, 1,200 new robots, 10,300 feet of new conveyers, and 310 miles of electric wiring. The plant contains 5,000 parts from 370 different suppliers....
Eligibility to Service EV Models - 03/28/2022
... dealers maintain required training, tools, and equipment to be eligible to service electric vehicles. If all requirements are not satisfied, the dealership is unable to service EV vehicles. Additionally, transactions that are received showing EV vehicle...
(CPO) - Courtesy Transportation - 02/23/2022
New CPO vehicle owner benefits include Roadside Assistance and Courtesy Transportation for up to 6 years/100,000 miles from the vehicle’s original in-service date. Additionally, bulletin 07-00-89-037, states that the Courtesy Transportation...
(CPO) Coverage - 02/23/2022
“The warranty period for all CPO coverages begins on the date the CPO vehicle is first delivered or put in use and ends at the expiration of the coverage period. The CPO Bumper to Bumper Limited Warranty Extension adds 12 months/12,000 miles to...
CarBravo - 01/27/2022
GM anticipates launching CarBravo this spring. The shopping platform is designed to boost used vehicles sales through GM dealerships. Customers will be offered more choice and access to shop significantly expanded inventories of both the dealer and a...
Bulletin 21NA068 - 01/27/2022
... screen attached. The policy went into effect with job cards dated April 1, 2021, for all 2017 and newer model year vehicles equipped with RPO’s ATH or AVJ. The picture provides confirmation that the VIN of the transmitter key fob is the same as...
Accessories - 01/04/2022
GM Accessories that are permanently dealer-installed are covered for the full term of the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not...
Emission Recall Identification Label - 09/26/2022
... on vehicles in California, Colorado, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Rhode Island, Vermont and Washington only a recall identification label must be installed underhood. The label must be placed in...
Buick - 09/26/2022
... who take a buyout will likely continue with other GM brands. Buick does not plan to introduce any new internal combustion vehicles after 2024, when its first full electric vehicle is scheduled to arrive....
Goodwill Tools - 09/26/2022
... situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service provided. In other words, you have a customer who is not happy and you want to do something for them to turn the situation into a positive...
... Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, New Mexico, Oklahoma, South Carolina, Tennessee, Texas and 2007 model year Cobalt and Pontiac G5 vehicles registered in Alabama, Arkansas, Georgia, Hawaii,...
Special Coverage Adjustment 09275A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: The special policy has been updated to include additional vehicles. The policy involves certain Chevrolet Cobalt, Pontiac G4 and Pontiac G5 vehicles that may have a fuel leak concern. The dealer...
GM Certified Used - 03/11/2010
The GM Certified Used family recently announced the addition of Saturn models to the certified vehicle line up. Through the program Saturn vehicles come equipped with a 12/12 bumper-to-bumper warranty. In addition, certified used Saturn vehicles also...
Safety Recall 09230B - 06/07/2010
... in the recall. The transparent roof panel is not involved in the recall. Dealers are to install a new design roof panel on involved vehicles. The recall applies to certain 2005-2007 Chevrolet Corvette models with a removable body color roof and 2006-2007...
Customer Satisfaction Recall 10085A - 07/02/2010
... - Reroute Wire Harness/Replace Connectors: This recall has been revised to include delivered vehicles. The recall applies to certain 2010 Chevrolet Malibu and Pontiac G6 vehicles. Involved vehicles may experience wear which could lead to corrosion in...
Customer Satisfaction Recall 08312A - 08/10/2010
... separate from its retainer bracket near the top edge of the windshield. Dealers are to install a new design retainer bracket....
Special Coverage 10183 - 08/10/2010
Power Steering Assist: Approximately 651,000 vehicles equipped with electric power steering may experience a loss of power steering assist. This condition is caused by electrical input signals within the steering column assembly. The recall involves certain...
Components and Systems - 02/04/2010
... there are a vast amount of options, features and different types of components available within a vehicle build. Just when you think you are on a roll processing a claim, you have to stop and check... is it four wheel drive? Is there a skid plate? What...
Service Update Bulletin N202319660 - 12/29/2020
... Escalade, Chevrolet Camaro, Corvette, Silverado 1500, Suburban, Tahoe, and GMC Sierra 1500, Yukon vehicles. The bulletin specifically calls out the process of inspecting involved vehicles prior to customers taking delivery. Dealers are advised to make...
Transportation Claim Attachments - 12/29/2020
... claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news is that it could take 30 to 60 days to get their money...
Recycled Refrigerant - 02/25/2021
... Recycled air conditioning refrigerant will be reimbursed at the GMCCA service agent price for the new refrigerant plus the appropriate parts handling allowance. Service P&P Article 5.13 ...
Goodwill Tools - 07/27/2021
... situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service provided. In other words, you have a customer who is not happy and you want to do something for them to turn the situation into a positive...
Silverado EV - 10/01/2021
... vehicles have. Consumers should anticipate different dimensions and different packaging with the new 2023 EV version. ...
Restrictions - 10/26/2021
On October 1, 2021, vehicle claim restrictions went into effect in GWM and remain in effect until training, tool, and equipment requirements have been met for dealers servicing Chevrolet EV vehicles. Dealers are advised to review current EV training,...
Part Failures Under a Part Warranty - 10/26/2021
... the vehicle was towed to the dealership, towing is covered as well. The remaining warranty on the newly installed part is the balance of the original warranty. Courtesy Transportation is never covered with any GM parts warranty. If that same part was...
Chevrolet Silverado - 12/01/2021
... pickups ahead of schedule to help GM meet increased demand. The retooled factory includes a new 13-acre body shop, 1,200 new robots, 10,300 feet of new conveyers, and 310 miles of electric wiring. The plant contains 5,000 parts from 370 different suppliers....
Eligibility to Service EV Models - 03/28/2022
... dealers maintain required training, tools, and equipment to be eligible to service electric vehicles. If all requirements are not satisfied, the dealership is unable to service EV vehicles. Additionally, transactions that are received showing EV vehicle...
(CPO) - Courtesy Transportation - 02/23/2022
New CPO vehicle owner benefits include Roadside Assistance and Courtesy Transportation for up to 6 years/100,000 miles from the vehicle’s original in-service date. Additionally, bulletin 07-00-89-037, states that the Courtesy Transportation...
(CPO) Coverage - 02/23/2022
“The warranty period for all CPO coverages begins on the date the CPO vehicle is first delivered or put in use and ends at the expiration of the coverage period. The CPO Bumper to Bumper Limited Warranty Extension adds 12 months/12,000 miles to...
CarBravo - 01/27/2022
GM anticipates launching CarBravo this spring. The shopping platform is designed to boost used vehicles sales through GM dealerships. Customers will be offered more choice and access to shop significantly expanded inventories of both the dealer and a...
Bulletin 21NA068 - 01/27/2022
... screen attached. The policy went into effect with job cards dated April 1, 2021, for all 2017 and newer model year vehicles equipped with RPO’s ATH or AVJ. The picture provides confirmation that the VIN of the transmitter key fob is the same as...
Accessories - 01/04/2022
GM Accessories that are permanently dealer-installed are covered for the full term of the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not...
Emission Recall Identification Label - 09/26/2022
... on vehicles in California, Colorado, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Rhode Island, Vermont and Washington only a recall identification label must be installed underhood. The label must be placed in...
Buick - 09/26/2022
... who take a buyout will likely continue with other GM brands. Buick does not plan to introduce any new internal combustion vehicles after 2024, when its first full electric vehicle is scheduled to arrive....
Goodwill Tools - 09/26/2022
... situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service provided. In other words, you have a customer who is not happy and you want to do something for them to turn the situation into a positive...
EV Education - 07/27/2022
... will provide instruction and best practices on how to handle emergency situations with electric vehicles. The EV First Responder Training is designed to offer important information about battery electric vehicle technology. The training builds on GM’s...
Wildcat - 06/20/2022
Buick provided customers and dealers with an indication of its future design philosophy with the Wildcat electric vehicle concept unveiled in early June. As Buick moves toward an all-electric lineup by 2030, vehicles will have a more sculptural look,...
Warranty Completion Date - 06/20/2022
Closing job cards when repairs are completed is an important step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever...
Recall N202324251-01 RRAB - 05/25/2022
... numbers of the replacement left and right roof rail airbag assembly in GWM. Additionally, the new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process....
Top Sales - 01/29/2024
A fourth quarter sales gain helped GM log a 14% increase in 2023 over a year prior. 2.6 million new vehicles were sold in the United States. GM topped closest rival, Toyota Motor North America, which sold 2.3 million new cars.
Cross Line & Field Actions - 01/29/2024
Service agents may perform field action repairs for any new or discontinued vehicle regardless of franchise if they have the necessary tools, training and parts. Electric vehicles are excluded; cross line warranty work is not permitted. Policies &...
OptiKleen - 03/23/2024
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up...
Out of Warranty - 11/21/2022
Error 801: Odometer reading submitted exceeds the vehicle warranty distance limit. Error 802: The number of days in service exceeds the vehicle warranty time limit. Error 803: The number of days and distance exceeds the vehicle warranty limits. A dealer...
Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions...
Service Information - 01/04/2023
... needs help in diagnosing a customer concern, GM recommends a more proactive approach by reviewing newly released PI’s, bulletins, and campaigns on a weekly basis. To define a SI search to one or more weeks, or by a specific brand, select the “See...
2024 Buick Envision - 07/25/2023
... design and GM’s self-driving technology, Super Cruise. The refresh includes Buick’s new grille and front fascia with the brand’s new body mounted emblem on the hood. The Envision is the third of five new vehicles Buick is debuting through...
Dongle Device Scans - 06/26/2023
Scanning every vehicle that comes into the service drive will help prevent missing any vehicles for which a dongle device scan is needed. The dongle scan is required on every warranty transaction with few exceptions. The exception process allows for resubmission...
2024 Colorado ZR2 Bison Edition - 06/27/2023
The all new 2024 Colorado ZR2 Bison is scheduled for production in late Q4 and is the newest edition to the Chevy truck line up. The Bison is made with partnership with American Expedition Vehicles (AEV) and is built to conquer any terrain. The truck...
CBG CPO Ops Guide - 05/23/2023
... updated in April 2023, with the current version 12. The revision includes the following update: vehicles originally manufactured for Canada are now eligible to be certified under the CBG CPO Program. Reminder: When selecting vehicles for CPO inventory,...
Malibu Makeover - 04/28/2015
The next generation Malibu will be larger, lighter, equipped with new safety gear, and wrapped in sculpted sheet metal, all intended to turn heads. The car will be 4 inches longer in wheelbase and 2 inches longer in overall length, allowing for needed...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
... American Product Service CenterKing Mill CourtDoors S13 thru S22McDonough, GA 30253After receiving the Part Return request and printing the UPS return label, you will notice the unique ship-to location and Special Handling Instructions for these tire...
Consultant Dashboard and IVH - 03/26/2015
GM's preference for reviewing vehicle history, checking for recalls, verifying warranty coverage, and other important items, is that service advisors use the Consultant Dashboard link to access this information. In addition to reviewing the information...
Impala and Regal - 03/26/2015
Consumer Reports has named the Chevrolet Impala and Buick Regal as Top Picks. The vehicles are the best all-around models in the Large Car and Sport Sedan segments with the highest road test score and at least average reliability and safety. GM also has...
Summer-Only Tires - 02/23/2015
... 2013-2015 Chevrolet Camaro SS with RPO 1LE, and 2014-2015 Chevrolet Corvette, Corvette Z06, SS vehicles are equipped with a high performance summer-only tire. The tires have reduced traction performance at temperatures below 40 degrees Fahrenheit. GM...
Chevrolet Bolt - 02/23/2015
... is a hatchback with a SUV like cargo area and a price that is similar to the average price of a new vehicle. ...
Transportation Damage & Body Panels - 02/23/2015
... and then contact the DBC. Any transportation claim reject must be resolved by contacting the DBC New Vehicle Damage Group. This can be accomplished via DBC chat or a phone call. If there is extensive transportation damage to a panel and replacement...
RPO Codes - 02/23/2015
Some labor operations list multiple base labor hour options based on the RPO code for the vehicle being repaired. To select the correct option, it is necessary to review the RPO codes listed within the Vehicle Build link of IVH.A warranty administrator...
Ignition Switch Recall - 02/23/2015
GM launched a new online message to a targeted group of Cobalt, HHR, Sky, Solstice, Ion, and G5 owners that have not yet completed the Ignition Switch Recall. The messages are scheduled to run through March 29, and only target those vehicle owners that...
Reject of the Month - 07/29/2015
... It may be necessary to select an earlier date from the Effective Date drop down.Confirm that the vehicle specifications are accurate for the selected LTG. For example, review the vehicle build for the RPO code for labor hours that are specific to a certain...
Recall 14116 Required Information - 10/31/2014
Specific information is required when submitting transactions for recall 14116. The last 9 digits of the new steering shaft torque sensor serial number must be entered in the labour dependency field of the transaction. The serial number is located on...
... will provide instruction and best practices on how to handle emergency situations with electric vehicles. The EV First Responder Training is designed to offer important information about battery electric vehicle technology. The training builds on GM’s...
Wildcat - 06/20/2022
Buick provided customers and dealers with an indication of its future design philosophy with the Wildcat electric vehicle concept unveiled in early June. As Buick moves toward an all-electric lineup by 2030, vehicles will have a more sculptural look,...
Warranty Completion Date - 06/20/2022
Closing job cards when repairs are completed is an important step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever...
Recall N202324251-01 RRAB - 05/25/2022
... numbers of the replacement left and right roof rail airbag assembly in GWM. Additionally, the new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process....
Top Sales - 01/29/2024
A fourth quarter sales gain helped GM log a 14% increase in 2023 over a year prior. 2.6 million new vehicles were sold in the United States. GM topped closest rival, Toyota Motor North America, which sold 2.3 million new cars.
Cross Line & Field Actions - 01/29/2024
Service agents may perform field action repairs for any new or discontinued vehicle regardless of franchise if they have the necessary tools, training and parts. Electric vehicles are excluded; cross line warranty work is not permitted. Policies &...
OptiKleen - 03/23/2024
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up...
Out of Warranty - 11/21/2022
Error 801: Odometer reading submitted exceeds the vehicle warranty distance limit. Error 802: The number of days in service exceeds the vehicle warranty time limit. Error 803: The number of days and distance exceeds the vehicle warranty limits. A dealer...
Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions...
Service Information - 01/04/2023
... needs help in diagnosing a customer concern, GM recommends a more proactive approach by reviewing newly released PI’s, bulletins, and campaigns on a weekly basis. To define a SI search to one or more weeks, or by a specific brand, select the “See...
2024 Buick Envision - 07/25/2023
... design and GM’s self-driving technology, Super Cruise. The refresh includes Buick’s new grille and front fascia with the brand’s new body mounted emblem on the hood. The Envision is the third of five new vehicles Buick is debuting through...
Dongle Device Scans - 06/26/2023
Scanning every vehicle that comes into the service drive will help prevent missing any vehicles for which a dongle device scan is needed. The dongle scan is required on every warranty transaction with few exceptions. The exception process allows for resubmission...
2024 Colorado ZR2 Bison Edition - 06/27/2023
The all new 2024 Colorado ZR2 Bison is scheduled for production in late Q4 and is the newest edition to the Chevy truck line up. The Bison is made with partnership with American Expedition Vehicles (AEV) and is built to conquer any terrain. The truck...
CBG CPO Ops Guide - 05/23/2023
... updated in April 2023, with the current version 12. The revision includes the following update: vehicles originally manufactured for Canada are now eligible to be certified under the CBG CPO Program. Reminder: When selecting vehicles for CPO inventory,...
Malibu Makeover - 04/28/2015
The next generation Malibu will be larger, lighter, equipped with new safety gear, and wrapped in sculpted sheet metal, all intended to turn heads. The car will be 4 inches longer in wheelbase and 2 inches longer in overall length, allowing for needed...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
... American Product Service CenterKing Mill CourtDoors S13 thru S22McDonough, GA 30253After receiving the Part Return request and printing the UPS return label, you will notice the unique ship-to location and Special Handling Instructions for these tire...
Consultant Dashboard and IVH - 03/26/2015
GM's preference for reviewing vehicle history, checking for recalls, verifying warranty coverage, and other important items, is that service advisors use the Consultant Dashboard link to access this information. In addition to reviewing the information...
Impala and Regal - 03/26/2015
Consumer Reports has named the Chevrolet Impala and Buick Regal as Top Picks. The vehicles are the best all-around models in the Large Car and Sport Sedan segments with the highest road test score and at least average reliability and safety. GM also has...
Summer-Only Tires - 02/23/2015
... 2013-2015 Chevrolet Camaro SS with RPO 1LE, and 2014-2015 Chevrolet Corvette, Corvette Z06, SS vehicles are equipped with a high performance summer-only tire. The tires have reduced traction performance at temperatures below 40 degrees Fahrenheit. GM...
Chevrolet Bolt - 02/23/2015
... is a hatchback with a SUV like cargo area and a price that is similar to the average price of a new vehicle. ...
Transportation Damage & Body Panels - 02/23/2015
... and then contact the DBC. Any transportation claim reject must be resolved by contacting the DBC New Vehicle Damage Group. This can be accomplished via DBC chat or a phone call. If there is extensive transportation damage to a panel and replacement...
RPO Codes - 02/23/2015
Some labor operations list multiple base labor hour options based on the RPO code for the vehicle being repaired. To select the correct option, it is necessary to review the RPO codes listed within the Vehicle Build link of IVH.A warranty administrator...
Ignition Switch Recall - 02/23/2015
GM launched a new online message to a targeted group of Cobalt, HHR, Sky, Solstice, Ion, and G5 owners that have not yet completed the Ignition Switch Recall. The messages are scheduled to run through March 29, and only target those vehicle owners that...
Reject of the Month - 07/29/2015
... It may be necessary to select an earlier date from the Effective Date drop down.Confirm that the vehicle specifications are accurate for the selected LTG. For example, review the vehicle build for the RPO code for labor hours that are specific to a certain...
Recall 14116 Required Information - 10/31/2014
Specific information is required when submitting transactions for recall 14116. The last 9 digits of the new steering shaft torque sensor serial number must be entered in the labour dependency field of the transaction. The serial number is located on...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... are available or the service procedures are available. Dealers have begun to notice GM's new functionality when looking up VINs in IVH. Certain VINs will display a new Field Action status of "Incomplete Remedy Not Yet Available". This information...
Recall 14591 - 01/21/2015
... on the insulator should not be installed in the vehicle, as the heat range is incorrect for the new calibration/software. ...
Safe to Drive - 11/25/2014
Almost 8 million 2000-2004 model year vehicles made by 10 automakers contain faulty airbags manufactured by Takata Corporation. All 10 automakers' recalls address the same front, passenger side airbag, while recall instructions vary. Some say to fix the...
Backup Cameras - 06/06/2014
The US Department of Transportation has approved federal rear visibility standards mandating rear backup cameras in all new vehicles weighing less than 10,000 pounds by 2018. Buick is joining other brands in getting ahead of the new US regulatory requirement,...
Loose Inside Rear View Mirror - 04/03/2014
... the windshield. The revised bracket assembly is not serviceable. The technician must install a new windshield glass assembly to correct the concern. The bracket comes installed on the new glass assembly. The condition is described within PI1187. ...
Service Consultant Dashboard - 04/03/2014
... Protection or Experience Buick. IVH will continue to show the program as eligible as long as the vehicle falls within the stated mileage and expiration date; whereas the Consultant Dashboard will show further detail that the Included Maintenance is expired...
Reject of the Month - 05/09/2014
The owner of a 2010 Chevrolet Equinox had their vehicle towed to their selling dealership in Nebraska. The check engine light was on and the vehicle would not start. The technician tested for fuel and spark on all cylinders- all were ok. He then performed...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
All vehicles that are involved in this bulletin are identified by VIN within IVH. Recall eligibility must be verified as not all similar vehicles are included in the recall. For those vehicles that are not identified in IVH and that may have a water leak...
Tablets - 05/09/2014
About 1,200 GM dealerships have begun using a tablet tool to help service departments increase customer retention and new business. The mobile tool allows service advisors to use a tablet to quickly pull up a vehicle's history, go through a Multi-Point...
Customer Enthusiasm - 07/01/2014
... this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle Limited Warranty, but the service agent or customer wants GM to cover the repair to ensure customer loyalty. Having said that, it's important...
Goodwill - 08/05/2014
... or the service agent's DMA include:OnStar upgradescalling minutespast subscriber activation, or new activationsMaintenance letterComponent Coverage letterGM Motor Club membershipGMPP Smart CareGMPP service contractChevrolet Buick GMC and Cadillac Protection...
Reject of the Month - 11/18/2013
... department for assistance with a special coverage repair. At the time the customer called the vehicle was within the special coverage parameters of 10 years or 120,000 miles, based on the customer's "guesstimate" of the miles at that time. The advisor...
Cadillac ELR - 01/10/2014
... vehicle to come from Cadillac, providing the dealer network with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training tools and opportunities to...
NAIAS - 01/28/2014
... ago that has only gotten stronger. The Motor City has proven to be the best venue for introducing new cars and attracting thousands of journalists coming to see executives, prototypes, and new products. This year the North American International...
GlobalConnect Changes - 12/21/2016
... GlobalConnect in December, 2016. These changes include GlobalConnect Security updates; including, new security login screens, new forget password page wording, and the ability to create your own customized security question to support the Forgot Password...
2017 Volt EV - 11/29/2016
The new 2017 Chevrolet Volt EV began arriving in certain Volt certified Chevrolet dealerships in late November. GM announced that TAC and brand quality will host an Action Center to support the launch of the new Volt. The Action Center’s goals are...
Cybersecurity - 11/29/2016
If a customer suspects that their vehicle was involved in a cyber-attack or hack, TAC has processes in place to address the concern and collect information about the concern. GM has devoted significant resources to address these concerns. At this time...
Reducing Comebacks - 11/29/2016
For many customers, bringing their vehicle into your dealership for service is an inconvenience. It’s an even greater inconvenience if they have to bring it back a second time for the same concern. There is a bulletin, 01-00-89-010, that provides...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm...
Fuel and Public Transportation Reimbursement - 04/17/2017
... options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include fuel reimbursement and public transportation reimbursement. These...
Air Conditioning Repair Documentation - 06/27/2016
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle's refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a and the GE-50300 for vehicles equipped...
Proactive Alerts - 06/27/2016
GM has rolled out new connected car technology that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe,...
Second Gen dexos1 - 07/28/2016
Throughout the end of June, and through July 15, GM CCA sold both the previous and new specification of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016,...
Reject of the Month - 07/28/2016
... Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited Warranty. Transactions that are processed through Global Warranty Management for one of these accessories will reject with error code 50. A...
Engineering Information Bulletins - 07/28/2016
Consultant Dashboard and Investigate Vehicle History are two applications in GlobalConnect that detail important information about a customer's vehicle. Whenever a customer brings their vehicle into your dealership, these applications must be used to...
... are available or the service procedures are available. Dealers have begun to notice GM's new functionality when looking up VINs in IVH. Certain VINs will display a new Field Action status of "Incomplete Remedy Not Yet Available". This information...
Recall 14591 - 01/21/2015
... on the insulator should not be installed in the vehicle, as the heat range is incorrect for the new calibration/software. ...
Safe to Drive - 11/25/2014
Almost 8 million 2000-2004 model year vehicles made by 10 automakers contain faulty airbags manufactured by Takata Corporation. All 10 automakers' recalls address the same front, passenger side airbag, while recall instructions vary. Some say to fix the...
Backup Cameras - 06/06/2014
The US Department of Transportation has approved federal rear visibility standards mandating rear backup cameras in all new vehicles weighing less than 10,000 pounds by 2018. Buick is joining other brands in getting ahead of the new US regulatory requirement,...
Loose Inside Rear View Mirror - 04/03/2014
... the windshield. The revised bracket assembly is not serviceable. The technician must install a new windshield glass assembly to correct the concern. The bracket comes installed on the new glass assembly. The condition is described within PI1187. ...
Service Consultant Dashboard - 04/03/2014
... Protection or Experience Buick. IVH will continue to show the program as eligible as long as the vehicle falls within the stated mileage and expiration date; whereas the Consultant Dashboard will show further detail that the Included Maintenance is expired...
Reject of the Month - 05/09/2014
The owner of a 2010 Chevrolet Equinox had their vehicle towed to their selling dealership in Nebraska. The check engine light was on and the vehicle would not start. The technician tested for fuel and spark on all cylinders- all were ok. He then performed...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
All vehicles that are involved in this bulletin are identified by VIN within IVH. Recall eligibility must be verified as not all similar vehicles are included in the recall. For those vehicles that are not identified in IVH and that may have a water leak...
Tablets - 05/09/2014
About 1,200 GM dealerships have begun using a tablet tool to help service departments increase customer retention and new business. The mobile tool allows service advisors to use a tablet to quickly pull up a vehicle's history, go through a Multi-Point...
Customer Enthusiasm - 07/01/2014
... this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle Limited Warranty, but the service agent or customer wants GM to cover the repair to ensure customer loyalty. Having said that, it's important...
Goodwill - 08/05/2014
... or the service agent's DMA include:OnStar upgradescalling minutespast subscriber activation, or new activationsMaintenance letterComponent Coverage letterGM Motor Club membershipGMPP Smart CareGMPP service contractChevrolet Buick GMC and Cadillac Protection...
Reject of the Month - 11/18/2013
... department for assistance with a special coverage repair. At the time the customer called the vehicle was within the special coverage parameters of 10 years or 120,000 miles, based on the customer's "guesstimate" of the miles at that time. The advisor...
Cadillac ELR - 01/10/2014
... vehicle to come from Cadillac, providing the dealer network with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training tools and opportunities to...
NAIAS - 01/28/2014
... ago that has only gotten stronger. The Motor City has proven to be the best venue for introducing new cars and attracting thousands of journalists coming to see executives, prototypes, and new products. This year the North American International...
GlobalConnect Changes - 12/21/2016
... GlobalConnect in December, 2016. These changes include GlobalConnect Security updates; including, new security login screens, new forget password page wording, and the ability to create your own customized security question to support the Forgot Password...
2017 Volt EV - 11/29/2016
The new 2017 Chevrolet Volt EV began arriving in certain Volt certified Chevrolet dealerships in late November. GM announced that TAC and brand quality will host an Action Center to support the launch of the new Volt. The Action Center’s goals are...
Cybersecurity - 11/29/2016
If a customer suspects that their vehicle was involved in a cyber-attack or hack, TAC has processes in place to address the concern and collect information about the concern. GM has devoted significant resources to address these concerns. At this time...
Reducing Comebacks - 11/29/2016
For many customers, bringing their vehicle into your dealership for service is an inconvenience. It’s an even greater inconvenience if they have to bring it back a second time for the same concern. There is a bulletin, 01-00-89-010, that provides...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm...
Fuel and Public Transportation Reimbursement - 04/17/2017
... options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include fuel reimbursement and public transportation reimbursement. These...
Air Conditioning Repair Documentation - 06/27/2016
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle's refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a and the GE-50300 for vehicles equipped...
Proactive Alerts - 06/27/2016
GM has rolled out new connected car technology that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe,...
Second Gen dexos1 - 07/28/2016
Throughout the end of June, and through July 15, GM CCA sold both the previous and new specification of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016,...
Reject of the Month - 07/28/2016
... Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited Warranty. Transactions that are processed through Global Warranty Management for one of these accessories will reject with error code 50. A...
Engineering Information Bulletins - 07/28/2016
Consultant Dashboard and Investigate Vehicle History are two applications in GlobalConnect that detail important information about a customer's vehicle. Whenever a customer brings their vehicle into your dealership, these applications must be used to...
Fuel Economy - 07/28/2016
The average fuel economy for new cars and light trucks sold in the US in June was 25.3 mpg, down 0.1 mpg from May. This reflects the growing pickup, SUV, and crossover demand. The average fuel economy of new light vehicles sold each month has dropped...
Recall Completion - 09/27/2016
More than 51 million vehicles were recalled in the US last year, the second most on record, behind 2014, when nearly 64 million vehicles were called back for repairs. According to a JD Power and Associates report, 45 million vehicles recalled from 2013...
16NA339: Vibration Analysis - 10/26/2016
Some customers with 2015-2017 Cadillac Escalade, Chevrolet Suburban and Tahoe, and GMC Yukon vehicles may have concern with a vibration in their vehicle. This vibration may occur under specific vehicle speed or engine speed conditions. These vibrations,...
PDI Mode - 08/23/2016
... mode. The printout must be kept with the vehicle as proof of maintenance. PDI mode is used when a new vehicle is received at the dealership, at each subsequent 30-day interval while in inventory, and at point of sale. ...
Bulletin 02-00-89-007D - 02/02/2016
... warranty service, 2) the vehicle was sold used by the servicing dealer, regardless of the dealer's new vehicle franchise, 3) any commercial light duty truck may obtain warranty service at either a Chevrolet or GMC light duty commercial dealer, and 4)...
Average Dealership Profits - 04/28/2016
... $364,000 in 2015. That equates to an increase of almost nine times the average net profit from the new vehicle department and five times that of the used vehicle department. ...
Service Management Authorization Matrix - 05/24/2016
... to the matrix:A note has been added to the labor operation for battery replacements - 4041510. Vehicles with 250 miles or less, and all 2016-2017, vehicles require h-routing to the Warranty Support Center for authorization. The restriction applies to...
Cadillac V-Series - 12/01/2015
... sessions or to analyze them on the computer, they must insert a high-speed SD card into the vehicle's system before recording. GM will be issuing VIN-matched SD cards as a gift to V-series customers. Dealers will receive SD cards for vehicles in inventory....
Transmission Adaptive Functions - 09/03/2015
... that feels to be too firm (harsh) or may slip or flare. The 8L90 transmission in certain 2015 vehicles makes use of an adaptive function that will help to refine the shift feel while driving and improve shift quality. The adapts can be reset and relearned...
Comeback Repeat Repairs - 09/02/2015
... Dashboard. If you see previously paid warranty transactions that are similar to the customer's new concern, ask questions to get the best description possible and note the previous repair information on the job card. Ask the customer if they have...
Maintenance Programs - 09/02/2015
... on the Preface Service Category.Click on the Maintenance Programs Service Sub Category.Select the New Vehicle and CPO Labor Codes option.Scroll to select the appropriate Maintenance Program. - Chevrolet 2-Year Scheduled Maintenance.- Buick 2-Year Scheduled...
Bed Liner - 09/03/2015
... RPO CGN for the spray-in bed liner. While the spray-in liner is covered under the terms of the New Vehicle Limited Warranty, restoring the luster or shine is considered a maintenance item. Bulletin 12-08-51-002 provides the bulletin specific operations...
Goodwill Tools - 06/25/2018
... are incurred as a result of a service repair. There is a $500 ceiling for this labor operation. Vehicle Payment Expense 0600005: Only vehicle payment reimbursements are included with this labor operation. In unique situations it may be appropriate to...
Push Button Start - 06/25/2018
... the last four years, it still isn’t standard on many of the least expensive vehicles or the newly redesigned Chevrolet Silverado or GMC Sierra. Other automakers are moving quickly to expand keyless ignition across more product lines. Some automakers...
Remote Battery Monitoring Through OnStar - 11/29/2018
GM has begun monitoring the performance of the high voltage battery in certain vehicles where the owner is an OnStar subscriber, including the 2014-16 Cadillac ELR and 2011-15 Chevrolet Volt. Through the monitoring process, GM is able to analyze the vehicle’s...
Goodyear Tire Service - 11/29/2018
... technician install the tires at the customer’s home or business, or having Goodyear’s new valet service pick the vehicle up and bring it back with new tires. Customers also have the choice of bringing their cars to a Roll by Goodyear location...
2019 Emissions - 08/20/2018
... sold for registration in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington State are required to meet California emission requirements. These vehicles...
PRA Reminder - 10/24/2018
The new Pre-Repair Authorization process for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies...
Service Update Bulletin - 05/22/2017
A SUB involves the correction of new/unsold vehicles in inventory and customer vehicles that return to the dealership for any type of service, as long as the applicable warranty is in effect. A SUB addresses a non-safety related repair or installation...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Off Lease Trucks - 12/21/2017
A wave of off lease vehicles is due to hit the used marketplace in 2018. There are approximately 3.9 million vehicles expected to come off lease in 2018, and include crossovers, SUVs, and high end models. Franchised dealers will have first pick of the...
Driver Distractions - 10/23/2017
The infotainment technology that is crammed into the dashboard of new vehicles is making drivers take their eyes off the road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social...
Enclave Action Center - 10/23/2017
An action center has been established through GM TAC to allow dealers to provide product feedback on the new 2018 Buick Enclave that began shipment to dealers in mid-October. Dealers are to contact the action center to report any vehicle issues that warrant...
Modifications - 08/27/2019
The New Vehicle Limited Warranty does not cover damage or failure resulting from modification or alteration (e.g. suspension modifications/lift kits) to the vehicle’s original equipment as manufactured or assembled by General Motors.
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
The average fuel economy for new cars and light trucks sold in the US in June was 25.3 mpg, down 0.1 mpg from May. This reflects the growing pickup, SUV, and crossover demand. The average fuel economy of new light vehicles sold each month has dropped...
Recall Completion - 09/27/2016
More than 51 million vehicles were recalled in the US last year, the second most on record, behind 2014, when nearly 64 million vehicles were called back for repairs. According to a JD Power and Associates report, 45 million vehicles recalled from 2013...
16NA339: Vibration Analysis - 10/26/2016
Some customers with 2015-2017 Cadillac Escalade, Chevrolet Suburban and Tahoe, and GMC Yukon vehicles may have concern with a vibration in their vehicle. This vibration may occur under specific vehicle speed or engine speed conditions. These vibrations,...
PDI Mode - 08/23/2016
... mode. The printout must be kept with the vehicle as proof of maintenance. PDI mode is used when a new vehicle is received at the dealership, at each subsequent 30-day interval while in inventory, and at point of sale. ...
Bulletin 02-00-89-007D - 02/02/2016
... warranty service, 2) the vehicle was sold used by the servicing dealer, regardless of the dealer's new vehicle franchise, 3) any commercial light duty truck may obtain warranty service at either a Chevrolet or GMC light duty commercial dealer, and 4)...
Average Dealership Profits - 04/28/2016
... $364,000 in 2015. That equates to an increase of almost nine times the average net profit from the new vehicle department and five times that of the used vehicle department. ...
Service Management Authorization Matrix - 05/24/2016
... to the matrix:A note has been added to the labor operation for battery replacements - 4041510. Vehicles with 250 miles or less, and all 2016-2017, vehicles require h-routing to the Warranty Support Center for authorization. The restriction applies to...
Cadillac V-Series - 12/01/2015
... sessions or to analyze them on the computer, they must insert a high-speed SD card into the vehicle's system before recording. GM will be issuing VIN-matched SD cards as a gift to V-series customers. Dealers will receive SD cards for vehicles in inventory....
Transmission Adaptive Functions - 09/03/2015
... that feels to be too firm (harsh) or may slip or flare. The 8L90 transmission in certain 2015 vehicles makes use of an adaptive function that will help to refine the shift feel while driving and improve shift quality. The adapts can be reset and relearned...
Comeback Repeat Repairs - 09/02/2015
... Dashboard. If you see previously paid warranty transactions that are similar to the customer's new concern, ask questions to get the best description possible and note the previous repair information on the job card. Ask the customer if they have...
Maintenance Programs - 09/02/2015
... on the Preface Service Category.Click on the Maintenance Programs Service Sub Category.Select the New Vehicle and CPO Labor Codes option.Scroll to select the appropriate Maintenance Program. - Chevrolet 2-Year Scheduled Maintenance.- Buick 2-Year Scheduled...
Bed Liner - 09/03/2015
... RPO CGN for the spray-in bed liner. While the spray-in liner is covered under the terms of the New Vehicle Limited Warranty, restoring the luster or shine is considered a maintenance item. Bulletin 12-08-51-002 provides the bulletin specific operations...
Goodwill Tools - 06/25/2018
... are incurred as a result of a service repair. There is a $500 ceiling for this labor operation. Vehicle Payment Expense 0600005: Only vehicle payment reimbursements are included with this labor operation. In unique situations it may be appropriate to...
Push Button Start - 06/25/2018
... the last four years, it still isn’t standard on many of the least expensive vehicles or the newly redesigned Chevrolet Silverado or GMC Sierra. Other automakers are moving quickly to expand keyless ignition across more product lines. Some automakers...
Remote Battery Monitoring Through OnStar - 11/29/2018
GM has begun monitoring the performance of the high voltage battery in certain vehicles where the owner is an OnStar subscriber, including the 2014-16 Cadillac ELR and 2011-15 Chevrolet Volt. Through the monitoring process, GM is able to analyze the vehicle’s...
Goodyear Tire Service - 11/29/2018
... technician install the tires at the customer’s home or business, or having Goodyear’s new valet service pick the vehicle up and bring it back with new tires. Customers also have the choice of bringing their cars to a Roll by Goodyear location...
2019 Emissions - 08/20/2018
... sold for registration in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington State are required to meet California emission requirements. These vehicles...
PRA Reminder - 10/24/2018
The new Pre-Repair Authorization process for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies...
Service Update Bulletin - 05/22/2017
A SUB involves the correction of new/unsold vehicles in inventory and customer vehicles that return to the dealership for any type of service, as long as the applicable warranty is in effect. A SUB addresses a non-safety related repair or installation...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Off Lease Trucks - 12/21/2017
A wave of off lease vehicles is due to hit the used marketplace in 2018. There are approximately 3.9 million vehicles expected to come off lease in 2018, and include crossovers, SUVs, and high end models. Franchised dealers will have first pick of the...
Driver Distractions - 10/23/2017
The infotainment technology that is crammed into the dashboard of new vehicles is making drivers take their eyes off the road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social...
Enclave Action Center - 10/23/2017
An action center has been established through GM TAC to allow dealers to provide product feedback on the new 2018 Buick Enclave that began shipment to dealers in mid-October. Dealers are to contact the action center to report any vehicle issues that warrant...
Modifications - 08/27/2019
The New Vehicle Limited Warranty does not cover damage or failure resulting from modification or alteration (e.g. suspension modifications/lift kits) to the vehicle’s original equipment as manufactured or assembled by General Motors.
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
Special Coverage Policy Repairs - 08/27/2019
... are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters...
Semiconductors - 12/02/2019
Bosch estimates a value of $1,900 in semiconductors installed in an average new vehicle once electrification and autonomous driving technologies are embraced by the general market. In comparison, the average value of semiconductors installed in vehicles...
Profit Source - 03/27/2019
Uber and Lyft, as well as delivery service drivers, use their vehicles six times as much as a typical service customer. Dealers that are looking to increase service business and loyalty are tapping the ride-hailing service potential. A typical dealership...
Odometer Discrepancy - 01/21/2019
... has identified instances where the odometer reading entered by the dealer does not match the vehicle’s actual odometer reading as captured through Chevrolet/Buick/GMC/Cadillac Vehicle Diagnostics data on/around the date of the job card. GM Warranty...
Technology - 08/25/2020
Post-pandemic, dealers will embrace technology more than they have before and adjust processes to new consumer trends. Retail technology providers have released new features and products to help dealerships reach the consumer during the pandemic; technology...
Truck Sales - 07/30/2020
US new vehicle sales dropped a staggering 34% in the second quarter of 2020. On a high note, full-size pickups became the US auto industry’s largest segment in the second quarter, with one in four of the vehicles sold by non-luxury brands from April...
The Parts Policies & Procedures Manual - 10/27/2020
... warranty. The article also provides part warranty information on repairs performed under the New Vehicle Limited Warranty or 100% Policy. All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty,...
Reject of the Month - November 2020 - 10/27/2020
... operation. To correct the error the warranty administrator obtained authorization from the New Vehicle Damage Group by completing the New Vehicle Damage Reporting Form. The form is available within the Tools and Resources area of Dealer Support. Select...
Buick and Alexa - 10/27/2020
Buick and Amazon have partnered to offer voice assistance technology and online shopping. The new components include a virtual Amazon showroom and a custom Alexa “utterance”, a phrase that lets people ask about Buick vehicles from any Alexa...
Tire Bulletin - 09/22/2020
The New Vehicle Tire Warranty Program bulletin was updated in August. The latest version, 20NA159 (formerly 00-03-10-003Z) has been released with the new Global template format. The latest version also includes the 2021 model year and includes the following...
Open Recalls - 05/28/2020
... and beats the last minute, “oh no, this recall must be performed before we can deliver the newly sold vehicle!”...
Missing PDI Add Times - 04/29/2020
On occasion, publishing of some new vehicle Add Times in the LTG may be delayed. To provide dealers with access to these labor times, a new resource is available in the Warranty Administration Resource Center. The document is titled “US and Canada...
Popularity - 03/27/2020
... while the number of vehicles offered with a manual transmission is steadily declining. Even the new mid-engine Chevrolet Corvette is only sold with an automatic transmission. ...
Vibration or Wheel Issues - 02/27/2020
A manufacturing issue has been identified with select wheels (wheel RPO: RTH) on some 2020 Chevrolet Silverado HD vehicles built before November 15, 2019. Involved vehicles may have a vibration or loss of tire pressure. Dealer technicians may identify...
Error 834: Repair Performed Prior to Start of Warranty - 01/28/2020
... the wording of this reject might seem to sound like you cannot do warranty repairs on a vehicle until it is sold and the warranty starts, that is not the case. You are allowed to do warranty repairs on dealer owned stock vehicles. Warranty repairs for...
Technician Identification and Accounting of Labor Time - 01/28/2020
Warranty and Policy repairs must be time recorded by technicians. While this is nothing new, it still is done incorrectly or not at all in too many GM dealerships. Clock time for regular repairs and clock time for Other Labor Hours continues to be two...
2017: Year in Review - 11/21/2017
... occurred because the service manager failed to specifically state that they verified the new concern. Also, the date and time the customer approved the add on repair must be documented. Chargebacks occurred when that information, too, was not documented...
Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...
Battery Bulletin Updates - 02/20/2018
Download the new Battery Info Help Card In late January and early February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement...
Certified Pre-Owned Resource Center - 02/20/2018
A new app has been created to be a one-stop resource for information on both the Chevrolet Buick GMC Certified Pre-Owned and Cadillac Certified Pre-Owned vehicle programs. The app is titled Certified Pre-Owned Resource Center. Once the app is opened,...
Full Disclosure - 07/25/2017
... District Manager Aftersales (DMA) pre-approval is required for the use of any non-GM supplied new or remanufactured part during any service repair paid for by GM. Although swapping of parts can be very useful from a diagnostic perspective, swapped parts...
Replacement Parts Warranty - 04/23/2018
... a 24 month, unlimited mileage warranty. If a part is replaced while the vehicle is still under the New Vehicle warranty, coverage will be the balance of that warranty, but in no event less than 12 months, unlimited miles. The same part sold over-the-counter...
Ignition Switch Recalls - 10/02/2015
GM has announced that a new series of communications will be released to owners of affected Cobalt, HHR, Sky, Solstice, ION, and G5 owners that have not yet had the ignition switch recall performed. The recalls involved are as follows: 13454, 14063, 14092,...
Verifying The Repair Process - 04/28/2016
... with time punches and necessary parts charged out. Of the replacement parts charged out, a new oil seal, two gaskets, 9 quarts of oil and filter are included. Have questions to substantiate the repair? What resources can you use to identify discrepancies? To...
Technical Service Bulletins - 03/01/2016
While reviewing some newer technical service bulletins, I came across a commonality in the Warranty Information section. In some cases a warranty claim is not to be submitted for the issue outlined in the bulletin. Some may think that is a bit unusual,...
... are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters...
Semiconductors - 12/02/2019
Bosch estimates a value of $1,900 in semiconductors installed in an average new vehicle once electrification and autonomous driving technologies are embraced by the general market. In comparison, the average value of semiconductors installed in vehicles...
Profit Source - 03/27/2019
Uber and Lyft, as well as delivery service drivers, use their vehicles six times as much as a typical service customer. Dealers that are looking to increase service business and loyalty are tapping the ride-hailing service potential. A typical dealership...
Odometer Discrepancy - 01/21/2019
... has identified instances where the odometer reading entered by the dealer does not match the vehicle’s actual odometer reading as captured through Chevrolet/Buick/GMC/Cadillac Vehicle Diagnostics data on/around the date of the job card. GM Warranty...
Technology - 08/25/2020
Post-pandemic, dealers will embrace technology more than they have before and adjust processes to new consumer trends. Retail technology providers have released new features and products to help dealerships reach the consumer during the pandemic; technology...
Truck Sales - 07/30/2020
US new vehicle sales dropped a staggering 34% in the second quarter of 2020. On a high note, full-size pickups became the US auto industry’s largest segment in the second quarter, with one in four of the vehicles sold by non-luxury brands from April...
The Parts Policies & Procedures Manual - 10/27/2020
... warranty. The article also provides part warranty information on repairs performed under the New Vehicle Limited Warranty or 100% Policy. All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty,...
Reject of the Month - November 2020 - 10/27/2020
... operation. To correct the error the warranty administrator obtained authorization from the New Vehicle Damage Group by completing the New Vehicle Damage Reporting Form. The form is available within the Tools and Resources area of Dealer Support. Select...
Buick and Alexa - 10/27/2020
Buick and Amazon have partnered to offer voice assistance technology and online shopping. The new components include a virtual Amazon showroom and a custom Alexa “utterance”, a phrase that lets people ask about Buick vehicles from any Alexa...
Tire Bulletin - 09/22/2020
The New Vehicle Tire Warranty Program bulletin was updated in August. The latest version, 20NA159 (formerly 00-03-10-003Z) has been released with the new Global template format. The latest version also includes the 2021 model year and includes the following...
Open Recalls - 05/28/2020
... and beats the last minute, “oh no, this recall must be performed before we can deliver the newly sold vehicle!”...
Missing PDI Add Times - 04/29/2020
On occasion, publishing of some new vehicle Add Times in the LTG may be delayed. To provide dealers with access to these labor times, a new resource is available in the Warranty Administration Resource Center. The document is titled “US and Canada...
Popularity - 03/27/2020
... while the number of vehicles offered with a manual transmission is steadily declining. Even the new mid-engine Chevrolet Corvette is only sold with an automatic transmission. ...
Vibration or Wheel Issues - 02/27/2020
A manufacturing issue has been identified with select wheels (wheel RPO: RTH) on some 2020 Chevrolet Silverado HD vehicles built before November 15, 2019. Involved vehicles may have a vibration or loss of tire pressure. Dealer technicians may identify...
Error 834: Repair Performed Prior to Start of Warranty - 01/28/2020
... the wording of this reject might seem to sound like you cannot do warranty repairs on a vehicle until it is sold and the warranty starts, that is not the case. You are allowed to do warranty repairs on dealer owned stock vehicles. Warranty repairs for...
Technician Identification and Accounting of Labor Time - 01/28/2020
Warranty and Policy repairs must be time recorded by technicians. While this is nothing new, it still is done incorrectly or not at all in too many GM dealerships. Clock time for regular repairs and clock time for Other Labor Hours continues to be two...
2017: Year in Review - 11/21/2017
... occurred because the service manager failed to specifically state that they verified the new concern. Also, the date and time the customer approved the add on repair must be documented. Chargebacks occurred when that information, too, was not documented...
Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...
Battery Bulletin Updates - 02/20/2018
Download the new Battery Info Help Card In late January and early February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement...
Certified Pre-Owned Resource Center - 02/20/2018
A new app has been created to be a one-stop resource for information on both the Chevrolet Buick GMC Certified Pre-Owned and Cadillac Certified Pre-Owned vehicle programs. The app is titled Certified Pre-Owned Resource Center. Once the app is opened,...
Full Disclosure - 07/25/2017
... District Manager Aftersales (DMA) pre-approval is required for the use of any non-GM supplied new or remanufactured part during any service repair paid for by GM. Although swapping of parts can be very useful from a diagnostic perspective, swapped parts...
Replacement Parts Warranty - 04/23/2018
... a 24 month, unlimited mileage warranty. If a part is replaced while the vehicle is still under the New Vehicle warranty, coverage will be the balance of that warranty, but in no event less than 12 months, unlimited miles. The same part sold over-the-counter...
Ignition Switch Recalls - 10/02/2015
GM has announced that a new series of communications will be released to owners of affected Cobalt, HHR, Sky, Solstice, ION, and G5 owners that have not yet had the ignition switch recall performed. The recalls involved are as follows: 13454, 14063, 14092,...
Verifying The Repair Process - 04/28/2016
... with time punches and necessary parts charged out. Of the replacement parts charged out, a new oil seal, two gaskets, 9 quarts of oil and filter are included. Have questions to substantiate the repair? What resources can you use to identify discrepancies? To...
Technical Service Bulletins - 03/01/2016
While reviewing some newer technical service bulletins, I came across a commonality in the Warranty Information section. In some cases a warranty claim is not to be submitted for the issue outlined in the bulletin. Some may think that is a bit unusual,...
Part Warranty Clarification - 04/25/2023
... when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced under the NVLW or 100% Policy will be covered for the balance of the NVLW, but in no event...
Cross-Line Warranty - 03/23/2023
... advertising cross-line warranty repairs. Service agents may perform field action repairs for any new or discontinued vehicle, regardless of franchise if they have the necessary tools, training, and parts. Cross-Line warranty repairs are eligible for...
The Letter of Notification (LON) - 01/04/2023
... is Inoperative – When vehicle(s) are found without documentation, immediately perform the new vehicle inspection, documenting any damage exceptions on the LON by close of the next business day. During the same business day, contact the DBC (Live...
Transportation Claim Inspections and Submissions - 10/28/2022
... first available person, dealers should have trained and specifically designated personnel do all new vehicle inspections. A thorough inspection of each vehicle is essential for prompt payment of transportation transactions and is crucial, at times, when...
Updates and Reminders - 09/26/2022
... (05): The bulletin has been updated to include the 2023 model year and addresses all 2017 and newer model year vehicles equipped with RPOs ATH or AVJ. Labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement requires...
Repair Process - 12/01/2021
... Once the ordered part arrives and the customer returns to the dealership for part installation, a new job card is written. The new job card should include reference to the original part ordered job card. As mentioned above, the ordered part should be...
Goodwill Tools (Part I) - 01/27/2021
... Dealers may not use Goodwill Tools for the following situations: To close a sale In delayed new vehicle delivery situations After 10 days from new vehicle delivery to resolve a sales-related issue In any relation to the GM Card For fleet/commercial...
The History of a Warranty Claim Submission - 01/06/2010
... then validated. The one-line claim system was born. 1977 - 1979: The TI-742 punch tape became the new method that required someone at the dealership to key punch warranty information on to a keyboard. The information was then transferred to a "punch...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... You will be asked if you are calling about a transportation transaction and transferred to the New Vehicle Damage team. Inform the person answering your call that it will be necessary for you to submit an additional line on a previously paid transportation...
Global Warranty Management - 04/13/2010
... and improved our processes with the manner in which we administer warranty transactions with the new Global Warranty Management System. While not an easy transition process for many, it was time for a system upgrade, especially as a means for the dealer...
Staying one Step Ahead of Recalls - 01/19/2011
... was completed. In order to safely complete the campaign the damaged parts must be replaced and new parts installed using the recommended procedures outline in the bulletin. Build Dates and Service Campaigns: It has become more common that Special...
Components and Systems: Diesel Emissions - 08/10/2010
... removes O2 from a substance and combines another substance with the O2 to form another compound. New diesel vehicles have the SCR system to control NOx (nitrogen oxides) emissions. Common reductants used in SCR systems are ammonia and urea water...
CBG CPO Maintenance Plan - 10/14/2011
Fast FactsGM recently rolled out its new Chevrolet Buick GMC Certified Pre-Owned (CBG CPO) Maintenance Plan in coordination with the Chevrolet Buick GMC Certified Pre-Owned Warranty. The maintenance plan is meant to provide customers with an option for...
11275B - Carpeted Floor Mats Missing - 03/08/2012
... 11275B, which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping floor mats to dealers when a vehicle was dealer traded. T5855 is used to reimburse the dealer that...
February 2012 Recall Update - 02/07/2012
... Emission Canister Purge Solenoid Valve may not function properly. Dealers are to install a new Evaporative Emission Canister Purge Solenoid Valve. The special coverage covers the condition for a period of 10 years or 120,000 miles. Always be sure to...
Power Steering Concerns - 02/07/2012
... gear housing and the power steering fluid reservoir inlet hose to address the concern. The new inlet hose has a larger diameter orifice to allow for less system back pressure. Also, the power steering system must be flushed and replaced with DEXRON(r)-VI...
Reject of the Month - 01/19/2012
... 834, almost always happens because incorrect mileage was entered with the warranty transaction. New vehicles delivered to your dealership typically show a warranty start date two days prior to the payment of the PDI and the mileage is recorded at zero....
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... the PQC for approval to replace an engine, it's important that your technicians understand this new requirement to verify that the failure is not the result of non-GM engine control module calibrations being installed applies to everyone. Depending on...
The Dealer Empowerment Portal - 04/12/2013
In early April GM introduced the new dealer empowerment tool. Service managers now follow this new and improved process for submitting requests to GM for a policy or goodwill adjustment. Access to the application is based on a user's GlobalConnect ID...
Maintenance - 07/03/2013
... with a maximum of four service events within 2 years or 24,000 miles (whichever comes first for new 2013 model year vehicles). The labour operation associated with the program is 0600683 for a reimbursement amount of $35. While the Pro-Grade Program...
Parts and Accessories Warranty Coverage - 07/03/2013
... job card invoice, verification may be made through the service agent's DMS system. Note on the new job card the date of the original repair, the mileage, and the job card number. For parts sold over the counter, the customer must produce their sales...
Policy Repairs and Mandatory Minimums - 11/05/2012
... there has been so much inconsistency with policy repairs throughout the country, GM has published new guidelines that focus on specific parameters and owner responsibility. Earlier this year new rules were put in place with regards to policy repairs...
Increased reimbursement rates for maintenance programs - 12/01/2021
... recently posted a question in the Warranty Forum regarding engines and RPO codes in regards to the New Vehicle First Maintenance reimbursement rates. With the release of GCUS-9-12098, the list of vehicles included the specific engine size with the appropriate...
Cross-Line Warranty - 10/26/2021
... or termination of cross-line capability. Dealerships can perform Field Action repairs on any new or discontinued vehicle, regardless of franchise, if they have the necessary tools, training, and parts. Cross-line on an electric vehicle is...
Field Action Status Change Form: CAM-03 - 10/01/2021
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. They may deny completion of the recall to maintain the vehicle in its original, from the factory, state. When...
... when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced under the NVLW or 100% Policy will be covered for the balance of the NVLW, but in no event...
Cross-Line Warranty - 03/23/2023
... advertising cross-line warranty repairs. Service agents may perform field action repairs for any new or discontinued vehicle, regardless of franchise if they have the necessary tools, training, and parts. Cross-Line warranty repairs are eligible for...
The Letter of Notification (LON) - 01/04/2023
... is Inoperative – When vehicle(s) are found without documentation, immediately perform the new vehicle inspection, documenting any damage exceptions on the LON by close of the next business day. During the same business day, contact the DBC (Live...
Transportation Claim Inspections and Submissions - 10/28/2022
... first available person, dealers should have trained and specifically designated personnel do all new vehicle inspections. A thorough inspection of each vehicle is essential for prompt payment of transportation transactions and is crucial, at times, when...
Updates and Reminders - 09/26/2022
... (05): The bulletin has been updated to include the 2023 model year and addresses all 2017 and newer model year vehicles equipped with RPOs ATH or AVJ. Labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement requires...
Repair Process - 12/01/2021
... Once the ordered part arrives and the customer returns to the dealership for part installation, a new job card is written. The new job card should include reference to the original part ordered job card. As mentioned above, the ordered part should be...
Goodwill Tools (Part I) - 01/27/2021
... Dealers may not use Goodwill Tools for the following situations: To close a sale In delayed new vehicle delivery situations After 10 days from new vehicle delivery to resolve a sales-related issue In any relation to the GM Card For fleet/commercial...
The History of a Warranty Claim Submission - 01/06/2010
... then validated. The one-line claim system was born. 1977 - 1979: The TI-742 punch tape became the new method that required someone at the dealership to key punch warranty information on to a keyboard. The information was then transferred to a "punch...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... You will be asked if you are calling about a transportation transaction and transferred to the New Vehicle Damage team. Inform the person answering your call that it will be necessary for you to submit an additional line on a previously paid transportation...
Global Warranty Management - 04/13/2010
... and improved our processes with the manner in which we administer warranty transactions with the new Global Warranty Management System. While not an easy transition process for many, it was time for a system upgrade, especially as a means for the dealer...
Staying one Step Ahead of Recalls - 01/19/2011
... was completed. In order to safely complete the campaign the damaged parts must be replaced and new parts installed using the recommended procedures outline in the bulletin. Build Dates and Service Campaigns: It has become more common that Special...
Components and Systems: Diesel Emissions - 08/10/2010
... removes O2 from a substance and combines another substance with the O2 to form another compound. New diesel vehicles have the SCR system to control NOx (nitrogen oxides) emissions. Common reductants used in SCR systems are ammonia and urea water...
CBG CPO Maintenance Plan - 10/14/2011
Fast FactsGM recently rolled out its new Chevrolet Buick GMC Certified Pre-Owned (CBG CPO) Maintenance Plan in coordination with the Chevrolet Buick GMC Certified Pre-Owned Warranty. The maintenance plan is meant to provide customers with an option for...
11275B - Carpeted Floor Mats Missing - 03/08/2012
... 11275B, which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping floor mats to dealers when a vehicle was dealer traded. T5855 is used to reimburse the dealer that...
February 2012 Recall Update - 02/07/2012
... Emission Canister Purge Solenoid Valve may not function properly. Dealers are to install a new Evaporative Emission Canister Purge Solenoid Valve. The special coverage covers the condition for a period of 10 years or 120,000 miles. Always be sure to...
Power Steering Concerns - 02/07/2012
... gear housing and the power steering fluid reservoir inlet hose to address the concern. The new inlet hose has a larger diameter orifice to allow for less system back pressure. Also, the power steering system must be flushed and replaced with DEXRON(r)-VI...
Reject of the Month - 01/19/2012
... 834, almost always happens because incorrect mileage was entered with the warranty transaction. New vehicles delivered to your dealership typically show a warranty start date two days prior to the payment of the PDI and the mileage is recorded at zero....
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... the PQC for approval to replace an engine, it's important that your technicians understand this new requirement to verify that the failure is not the result of non-GM engine control module calibrations being installed applies to everyone. Depending on...
The Dealer Empowerment Portal - 04/12/2013
In early April GM introduced the new dealer empowerment tool. Service managers now follow this new and improved process for submitting requests to GM for a policy or goodwill adjustment. Access to the application is based on a user's GlobalConnect ID...
Maintenance - 07/03/2013
... with a maximum of four service events within 2 years or 24,000 miles (whichever comes first for new 2013 model year vehicles). The labour operation associated with the program is 0600683 for a reimbursement amount of $35. While the Pro-Grade Program...
Parts and Accessories Warranty Coverage - 07/03/2013
... job card invoice, verification may be made through the service agent's DMS system. Note on the new job card the date of the original repair, the mileage, and the job card number. For parts sold over the counter, the customer must produce their sales...
Policy Repairs and Mandatory Minimums - 11/05/2012
... there has been so much inconsistency with policy repairs throughout the country, GM has published new guidelines that focus on specific parameters and owner responsibility. Earlier this year new rules were put in place with regards to policy repairs...
Increased reimbursement rates for maintenance programs - 12/01/2021
... recently posted a question in the Warranty Forum regarding engines and RPO codes in regards to the New Vehicle First Maintenance reimbursement rates. With the release of GCUS-9-12098, the list of vehicles included the specific engine size with the appropriate...
Cross-Line Warranty - 10/26/2021
... or termination of cross-line capability. Dealerships can perform Field Action repairs on any new or discontinued vehicle, regardless of franchise, if they have the necessary tools, training, and parts. Cross-line on an electric vehicle is...
Field Action Status Change Form: CAM-03 - 10/01/2021
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. They may deny completion of the recall to maintain the vehicle in its original, from the factory, state. When...
Authorization to Perform Repairs - 08/30/2021
... job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant. Warranty job cards must have “an authorization to perform repairs”...
Fuel Reimbursement - 07/27/2021
With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their...
Air Conditioning Tips & Reminders - 06/29/2021
... of carbon dioxide. The R-1234yf supply tank is white with a red band to denote flammability. Vehicles that use R-1234yf are identified by the underhood charge label, as well as the label placed on or near the evaporator core inside the HVAC module....
Air Conditioning Guidelines - 05/25/2022
... friendly R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. R-1234yf is an olefin containing hydrogen, fluorine, and carbon, with thermodynamic properties similar to R-134a. It is a mildly flammable gas. The...
Reject of the Month - April 2024 - 03/23/2024
... with Service Agent owned vehicles. When servicing a Service Agent owned vehicle, including new and used inventory, service management is required to sign the job card authorizing the work prior to repair. Complete management approval is required (explanation,...
Reject of the Month - February 2024 - 01/29/2024
... review. Comments stated to update transaction type ZREG as the vehicle is still within the New Vehicle Warranty period (Emission Select Component Limited Warranty: 8 years/80,000 miles). Reference: Global Warranty Management User Manual: For parts...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... terms are used to describe the different payment categories: Warranty Transaction: When a vehicle is within both time and mileage of the specific written warranty and a repair is made that is the result of a defect in materials or workmanship. Policy...
Bulletin Updates - 05/23/2023
... instances: Defective factory installed OE batteries that fail within the vehicle’s New Vehicle Bumper to Bumper Limited Warranty. Defective dealer installed batteries that were replaced under the New Vehicle Bumper to Bumper Limited Warranty...
Reject of the Month - July 2023 - 06/27/2023
... for required programming events. Check the VIN stored on the computer that was used to program the vehicle and it will show which module(s) were programmed to assist with identifying modules that were missed. The Park Assist Retrofit Recalls, N222375790...
Empowerment Part II - 03/21/2017
... the second part of the Empowerment article series that began in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to offer one of the Goodwill tools that are available rather than paying for repairs....
Reject of the Month - April 2020 - 03/27/2020
... local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the population covered by Special Coverage N182180270. The...
CPO Warranty Coverage - 03/26/2019
... list of labor operations that require pre-approval was last updated in April 2018. Vehicles certified on March 16th, 2016, and later, receive two maintenance services. The maintenance services must be performed within 24 months or 24,000 miles. Oil change...
Goodwill Tools - 05/29/2019
... situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service provided. In other words, you have a customer who is not happy and you want to do something for them to turn the situation into a positive...
Chassis Parts and Lifetime Warranty - 06/26/2019
... part fails within this warranty period, parts and labor are covered and the warranty on the new part is only the remainder of the original warranty. If a part is installed while the vehicle is still within its New Vehicle Warranty coverage period, the...
Air Conditioning Guidelines - 04/22/2019
... cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet , and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
Warranty Job Cards and In-Service Dates - 02/21/2019
... a service advisor, the actual in-service date of the vehicle (the date the vehicle was sold when new) must be documented on the job card. The incorrect in-service date could result in a chargeback if audited or viewed by the Warranty Support Center....
Reject of the Month - 10/23/2019
... owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The technician found that it was necessary to initialize the SD card every...
Required Job Card Information - 01/03/2020
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
Parts Department and Warranty Compliance - 07/30/2020
... This program is intended to increase customer satisfaction and is only applicable during the New Vehicle Limited Warranty period. Parts expediting is not eligible for dealership owned vehicles or for parts and accessories replacement part warranties...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
Service customers who choose to drop their vehicles off without going into the service department can use an early bird envelope or other type of drop off form for providing authorization to repair their vehicles. Your customer provides their authorization...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... revision contains the 2019 model year and an updated Service Management Authorization Matrix. At newsletter print time, the matrix contained within Service Policies and Procedures Article 3.2.13 had not yet been updated. Once updated, select the download...
Air Conditioning Season - 04/23/2018
... stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
Reject of the Month - 04/23/2018
... Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The vehicle was involved in the following recall programs: Recall 17456: Rear Wheel Hub Nut Loose Recall 17367: Incorrect...
Strategy Based Diagnosis - 09/25/2018
GM uses Strategy Based/Symptom Diagnosis for an organized vehicle diagnostic approach. Strategy based diagnosis is basically an overview of each diagnostic step. The goal is to provide guidance when creating a plan of action for each specific diagnostic...
Battery Test Procedures - 12/19/2018
... than 30 days, the WSC may also request copies of the PDI printouts for the claim in question. If a new vehicle arrives at your dealer from a transportation shipper that will not start due to a discharged or defective battery, the claim must be submitted...
... job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant. Warranty job cards must have “an authorization to perform repairs”...
Fuel Reimbursement - 07/27/2021
With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their...
Air Conditioning Tips & Reminders - 06/29/2021
... of carbon dioxide. The R-1234yf supply tank is white with a red band to denote flammability. Vehicles that use R-1234yf are identified by the underhood charge label, as well as the label placed on or near the evaporator core inside the HVAC module....
Air Conditioning Guidelines - 05/25/2022
... friendly R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. R-1234yf is an olefin containing hydrogen, fluorine, and carbon, with thermodynamic properties similar to R-134a. It is a mildly flammable gas. The...
Reject of the Month - April 2024 - 03/23/2024
... with Service Agent owned vehicles. When servicing a Service Agent owned vehicle, including new and used inventory, service management is required to sign the job card authorizing the work prior to repair. Complete management approval is required (explanation,...
Reject of the Month - February 2024 - 01/29/2024
... review. Comments stated to update transaction type ZREG as the vehicle is still within the New Vehicle Warranty period (Emission Select Component Limited Warranty: 8 years/80,000 miles). Reference: Global Warranty Management User Manual: For parts...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... terms are used to describe the different payment categories: Warranty Transaction: When a vehicle is within both time and mileage of the specific written warranty and a repair is made that is the result of a defect in materials or workmanship. Policy...
Bulletin Updates - 05/23/2023
... instances: Defective factory installed OE batteries that fail within the vehicle’s New Vehicle Bumper to Bumper Limited Warranty. Defective dealer installed batteries that were replaced under the New Vehicle Bumper to Bumper Limited Warranty...
Reject of the Month - July 2023 - 06/27/2023
... for required programming events. Check the VIN stored on the computer that was used to program the vehicle and it will show which module(s) were programmed to assist with identifying modules that were missed. The Park Assist Retrofit Recalls, N222375790...
Empowerment Part II - 03/21/2017
... the second part of the Empowerment article series that began in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to offer one of the Goodwill tools that are available rather than paying for repairs....
Reject of the Month - April 2020 - 03/27/2020
... local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the population covered by Special Coverage N182180270. The...
CPO Warranty Coverage - 03/26/2019
... list of labor operations that require pre-approval was last updated in April 2018. Vehicles certified on March 16th, 2016, and later, receive two maintenance services. The maintenance services must be performed within 24 months or 24,000 miles. Oil change...
Goodwill Tools - 05/29/2019
... situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service provided. In other words, you have a customer who is not happy and you want to do something for them to turn the situation into a positive...
Chassis Parts and Lifetime Warranty - 06/26/2019
... part fails within this warranty period, parts and labor are covered and the warranty on the new part is only the remainder of the original warranty. If a part is installed while the vehicle is still within its New Vehicle Warranty coverage period, the...
Air Conditioning Guidelines - 04/22/2019
... cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet , and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
Warranty Job Cards and In-Service Dates - 02/21/2019
... a service advisor, the actual in-service date of the vehicle (the date the vehicle was sold when new) must be documented on the job card. The incorrect in-service date could result in a chargeback if audited or viewed by the Warranty Support Center....
Reject of the Month - 10/23/2019
... owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The technician found that it was necessary to initialize the SD card every...
Required Job Card Information - 01/03/2020
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making sure your...
Parts Department and Warranty Compliance - 07/30/2020
... This program is intended to increase customer satisfaction and is only applicable during the New Vehicle Limited Warranty period. Parts expediting is not eligible for dealership owned vehicles or for parts and accessories replacement part warranties...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
Service customers who choose to drop their vehicles off without going into the service department can use an early bird envelope or other type of drop off form for providing authorization to repair their vehicles. Your customer provides their authorization...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... revision contains the 2019 model year and an updated Service Management Authorization Matrix. At newsletter print time, the matrix contained within Service Policies and Procedures Article 3.2.13 had not yet been updated. Once updated, select the download...
Air Conditioning Season - 04/23/2018
... stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
Reject of the Month - 04/23/2018
... Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The vehicle was involved in the following recall programs: Recall 17456: Rear Wheel Hub Nut Loose Recall 17367: Incorrect...
Strategy Based Diagnosis - 09/25/2018
GM uses Strategy Based/Symptom Diagnosis for an organized vehicle diagnostic approach. Strategy based diagnosis is basically an overview of each diagnostic step. The goal is to provide guidance when creating a plan of action for each specific diagnostic...
Battery Test Procedures - 12/19/2018
... than 30 days, the WSC may also request copies of the PDI printouts for the claim in question. If a new vehicle arrives at your dealer from a transportation shipper that will not start due to a discharged or defective battery, the claim must be submitted...
Claim Pre-Approval Request Form - 01/21/2019
The Claim Pre-Approval Request Form has undergone a few upgrades, including new check box options, as well as ensuring policy related requests take precedence over the other category options. The newly added check boxes include: Policy on vehicle...
Air Conditioning Repair Documentation - 06/19/2017
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a, and the GE-50300 for vehicles...
Field Action Completion - 05/22/2017
... on vehicles in inventory. As a reminder, all safety and noncompliance recalls must be completed on new and pre-owned inventory prior to delivery. - Safety Recalls involve a correction of a safety related defect. - Noncompliance Recalls involve a correction...
Special Coverage Reminders - 09/27/2017
If a vehicle is involved in a special coverage, as shown in IVH, the unique special coverage labor code identified in the bulletin must always be used on the transaction for repairs performed relating to the special coverage. Some special coverage bulletins,...
CPO Warranty Coverage - 03/21/2017
... that means the repair is NOT covered. The guide was last updated February 16, 2016. Vehicles certified on March 16th, 2016, receive two maintenance services. Vehicles certified before this date received four. The maintenance services must be performed...
Administrative Allowance - 10/26/2016
There is a new process for submitting eligible administrative allowances. Effective with transactions submitted on or after October 1, 2016, administrative allowances are submitted in the net/administrative allowance field of the transaction. Note: There...
Wheel Alignment Warranty Transactions - 11/29/2016
... suspension requires some time to reach normal operating characteristics. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle does need to be aligned prior to 500 miles, the transaction will...
Updates to the Dealer Empowerment Portal - 08/23/2016
... This will allow for easier attachment to the transaction when submitting the claim. A new status, Rework, has also been added. Pre-approval forms will be placed into Rework status by the DMA/DMC when they have questions, need additional information,...
Bulletin Update - 08/23/2016
Servicing Vehicles from Canada - Foreign Tourist Indicator: Bulletin 16NA119 has been updated to reflect the clarification of the use of the Foreign Tourist VIN Indicator. A ZSET transaction must be processed when servicing a vehicle that has had...
CAC Provided Diagnostic Voucher - 06/27/2016
... procedures to dealerships that perform a complimentary diagnosis on a customer's out-of-warranty vehicle that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership is the diagnostic fee. Customers who...
Reject of the Month - 02/02/2016
... performed prior to start of Warranty.AZPTI; ZREG; ZPDI; ZTPT835Submission time limit for new defective battery exceeded.N/A830836Battery warranty record not found in ZACD_WRTY.N/A830Error code 834 presents itself when the job card date precedes the warranty...
2016 Malibu - 01/11/2016
The new model features for the 2016 Chevrolet Malibu have been released in bulletin 15-NA-085. The vehicle will be offered in L, LS, 1LT, and 2LT trim levels as well as Chevrolet's new uplevel designation, the Premier, which has replaced the LTZ trim....
System Upgrades - 05/24/2016
... and complete Field Action information to service agents. These updates have provided new features in IVH and GWM including:A more detailed field action status display in IVH Links to detailed information for each field action displayed in IVHA...
Powertrain Warranty Coverage - 01/11/2016
... Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012: 5-year/100,000 mile coverage...
Reject of the Month - 01/11/2016
... Procedures Manual states the following in regard to Voided Warranties and Branded Titles: The New Vehicle Limited Warranty is void on any vehicle with a title that has been branded as salvage, scrap, junk, totaled, etc. Only claims for repairs related...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Concern Not Duplicated Labor Operations - 12/01/2015
... a customer originated concern to use these labor operations. Vehicles in service agent inventory, new or used, are not eligible. As mentioned, service management must approve the use of the labor operations and that approval must be obtained prior to...
Policy Decision - 10/02/2015
... out of warranty, by some time and quite a few miles, assistance to replace the four wheels on her vehicle due to corrosion. After determining the amount of participation through the policy calculator, the customer was responsible for approximately...
Engineering Information - 02/27/2014
... Information where it is asked of technicians to take the time to contact an engineer when a vehicle is in your dealership with a specific concern. This information is very important to GM in determining the root cause of the customer's concern to develop...
Reject of the Month - 04/03/2014
... for Customer Enthusiasm tire transactions. Maybe your customer recently bought their vehicle new from your dealership and noticed a gash in the sidewall of the left front tire after driving the vehicle for 4,000 miles. Since there wasn't a manufacturer's...
Certified Elite Criteria - 07/01/2014
... attainment continues to require an above average performance in all criteria categories. The New Vehicle Customer Retention threshold has increased to 66% or higher. The Dealership Parts Loyalty threshold has also increased to 89%; a rolling 12-month...
Bulletin Updates - 01/21/2015
... dealer then completes the bottom section of the form and retains a copy in the vehicle service file. The form may be found in the Service Workbench tab on GlobalConnect within Service Forms. When applicable, GM will mail a CRRF with the product field...
Transportation Claim Fast Facts - 01/21/2015
All vehicles designated for delivery to the Service Agent's facility, regardless of vehicle condition, must be accepted. Any questions or concerns must be directed to the DBC only.It is highly recommended that digital photographs of damaged areas are...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need...
The Next Generation GlobalConnect: - 07/29/2015
... The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and access. The new site also has shortcuts, news, references, and more.Prior to the go live date in mid-July, dealers logged onto...
The Claim Pre-Approval Request Form has undergone a few upgrades, including new check box options, as well as ensuring policy related requests take precedence over the other category options. The newly added check boxes include: Policy on vehicle...
Air Conditioning Repair Documentation - 06/19/2017
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a, and the GE-50300 for vehicles...
Field Action Completion - 05/22/2017
... on vehicles in inventory. As a reminder, all safety and noncompliance recalls must be completed on new and pre-owned inventory prior to delivery. - Safety Recalls involve a correction of a safety related defect. - Noncompliance Recalls involve a correction...
Special Coverage Reminders - 09/27/2017
If a vehicle is involved in a special coverage, as shown in IVH, the unique special coverage labor code identified in the bulletin must always be used on the transaction for repairs performed relating to the special coverage. Some special coverage bulletins,...
CPO Warranty Coverage - 03/21/2017
... that means the repair is NOT covered. The guide was last updated February 16, 2016. Vehicles certified on March 16th, 2016, receive two maintenance services. Vehicles certified before this date received four. The maintenance services must be performed...
Administrative Allowance - 10/26/2016
There is a new process for submitting eligible administrative allowances. Effective with transactions submitted on or after October 1, 2016, administrative allowances are submitted in the net/administrative allowance field of the transaction. Note: There...
Wheel Alignment Warranty Transactions - 11/29/2016
... suspension requires some time to reach normal operating characteristics. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle does need to be aligned prior to 500 miles, the transaction will...
Updates to the Dealer Empowerment Portal - 08/23/2016
... This will allow for easier attachment to the transaction when submitting the claim. A new status, Rework, has also been added. Pre-approval forms will be placed into Rework status by the DMA/DMC when they have questions, need additional information,...
Bulletin Update - 08/23/2016
Servicing Vehicles from Canada - Foreign Tourist Indicator: Bulletin 16NA119 has been updated to reflect the clarification of the use of the Foreign Tourist VIN Indicator. A ZSET transaction must be processed when servicing a vehicle that has had...
CAC Provided Diagnostic Voucher - 06/27/2016
... procedures to dealerships that perform a complimentary diagnosis on a customer's out-of-warranty vehicle that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership is the diagnostic fee. Customers who...
Reject of the Month - 02/02/2016
... performed prior to start of Warranty.AZPTI; ZREG; ZPDI; ZTPT835Submission time limit for new defective battery exceeded.N/A830836Battery warranty record not found in ZACD_WRTY.N/A830Error code 834 presents itself when the job card date precedes the warranty...
2016 Malibu - 01/11/2016
The new model features for the 2016 Chevrolet Malibu have been released in bulletin 15-NA-085. The vehicle will be offered in L, LS, 1LT, and 2LT trim levels as well as Chevrolet's new uplevel designation, the Premier, which has replaced the LTZ trim....
System Upgrades - 05/24/2016
... and complete Field Action information to service agents. These updates have provided new features in IVH and GWM including:A more detailed field action status display in IVH Links to detailed information for each field action displayed in IVHA...
Powertrain Warranty Coverage - 01/11/2016
... Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012: 5-year/100,000 mile coverage...
Reject of the Month - 01/11/2016
... Procedures Manual states the following in regard to Voided Warranties and Branded Titles: The New Vehicle Limited Warranty is void on any vehicle with a title that has been branded as salvage, scrap, junk, totaled, etc. Only claims for repairs related...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Concern Not Duplicated Labor Operations - 12/01/2015
... a customer originated concern to use these labor operations. Vehicles in service agent inventory, new or used, are not eligible. As mentioned, service management must approve the use of the labor operations and that approval must be obtained prior to...
Policy Decision - 10/02/2015
... out of warranty, by some time and quite a few miles, assistance to replace the four wheels on her vehicle due to corrosion. After determining the amount of participation through the policy calculator, the customer was responsible for approximately...
Engineering Information - 02/27/2014
... Information where it is asked of technicians to take the time to contact an engineer when a vehicle is in your dealership with a specific concern. This information is very important to GM in determining the root cause of the customer's concern to develop...
Reject of the Month - 04/03/2014
... for Customer Enthusiasm tire transactions. Maybe your customer recently bought their vehicle new from your dealership and noticed a gash in the sidewall of the left front tire after driving the vehicle for 4,000 miles. Since there wasn't a manufacturer's...
Certified Elite Criteria - 07/01/2014
... attainment continues to require an above average performance in all criteria categories. The New Vehicle Customer Retention threshold has increased to 66% or higher. The Dealership Parts Loyalty threshold has also increased to 89%; a rolling 12-month...
Bulletin Updates - 01/21/2015
... dealer then completes the bottom section of the form and retains a copy in the vehicle service file. The form may be found in the Service Workbench tab on GlobalConnect within Service Forms. When applicable, GM will mail a CRRF with the product field...
Transportation Claim Fast Facts - 01/21/2015
All vehicles designated for delivery to the Service Agent's facility, regardless of vehicle condition, must be accepted. Any questions or concerns must be directed to the DBC only.It is highly recommended that digital photographs of damaged areas are...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need...
The Next Generation GlobalConnect: - 07/29/2015
... The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and access. The new site also has shortcuts, news, references, and more.Prior to the go live date in mid-July, dealers logged onto...
Service Information Keyword/Labor Operation Search - 06/02/2015
In early May, GM released a TechLine News communication to dealers that announced three new changes to SI. These changes were made based on user feedback.The first change was to the Year Range Bulletin search. In the past, the user selected the platform...
Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...
2016 Model Year Warranty Coverage - 03/26/2015
... and expectations. In addition to the 3/36,000 bumper-to-bumper warranty, all Chevrolet and GMC vehicles will come with a powertrain limited warranty that totals 5 years/60,000 miles of coverage. The powertrain coverage will continue to include the engine,...
Application of Authorization Code R Changes - 03/26/2015
... the same as a previous repair, must now be approved prior to the start of the repair. With this new requirement, service advisors must scrutinize vehicle history to determine what warranty repairs were previously submitted and paid for and may result...
When the Customer Does Not Return - 04/28/2015
... vehicle was involved in Recall 14294 were instructed to contact the dealership in advance to order new keys. The recall involved replacing their keys and those keys had to be special ordered because they were unique to their vehicle. Service agents were...
Dongle Scan - 03/23/2023
... until resolution. In those cases where the advisor was unable to perform a scan when the vehicle entered the dealership, e.g. SAVI or wireless was non-functional for a brief period, and the vehicle is still at the dealership, a scan should be performed...
PET Exceptions - 10/28/2022
... the part as out-of-warranty/policy (instead of customer pay) and not be charged for the part. New vehicle inventory units with no in-service or warranty start date require an “A” authorization to process as there is not an active applicable...
Transportation Claim Transactions - 01/04/2023
... starts with the person checking in vehicles. A walk-around inspection must be performed on every new vehicle delivered to your dealership and must include all visible surfaces. Also, the engine compartment, passenger compartment, glove box and/or console,...
Technical Assistance - 03/23/2023
... closed. Case closing information is very valuable to TAC and is often used as evidence to develop new service bulletins that communicate more accurate repair information. Case closing information is captured and linked in a TAC database, which is used...
3rd Party Rentals - 09/25/2023
Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
Preventing Battery Debits - 07/27/2022
... Battery Warranty does not apply. Therefore, dealers must remove the warranty insert tag from the new ACDelco Replacement Battery and retain it with the job card. ...
2022 Policies & Procedures Updates - 03/28/2022
... once a year. Many of the updates are changes made and announced last year so while they are not new policies, they are now documented in the P&P manual. Some updates are just a matter of rewording and clarifying existing policies. On the first page...
Reject of the Month - February 2022 - 01/27/2022
... and reject, it was confirmed in the owner manual that brake pads/linings are covered by the New Vehicle Limited Warranty for up to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. The...
Reject of the Month - 11/05/2012
... for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The technician repaired the vehicle by installing new pistons...
Reject of the Month - 10/08/2012
... detailed comments and support for the transaction will be necessary. Perform an alignment on a new vehicle with very low miles? Attach a copy of the alignment spec to the transaction. Have a repair that contained consequential damage creating an excessive...
Tire Pre-Repair Authorization - 08/30/2012
... bulletin 00-03-10-003 is an excellent resource for those policies associated with the new vehicle tire warranty program, a question was recently raised that was not addressed in the bulletin or in P&P. A dealer made a customer enthusiasm decision...
Required Operating Procedures Update - 08/30/2012
... 10: Accurate Labor Operation Numbers and Times. The updates were mostly clarifications, but a new bullet was added:If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the...
Starter Replacement - 04/13/2012
... labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft Position Sensor Reluctor Ring Replacement...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... brittle and chipped after removing the pistons. To correct the condition the tech installed a new crankshaft, rod and main bearings, pistons and rings, and oil pump and timing chain. He then reassembled the engine with new seals and gaskets.After...
Step It Up Accessory Program - 10/01/2013
... with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program time period. Eligible vehicles include the following:Buick Enclave, Encore, Regal, La Crosse, VeranoCadillac ATS, CTS, CTS-V, Escalade,...
Changes to Special Coverage 10054 - 07/30/2013
... to be submitted to the service agent or GM by July 31st, 2014. GM began mailing letters with the new information to owners of affected vehicles on July 26th, 2013. The affected vehicles are certain 2005 - 2007 Buick Rainier, Chevrolet SSR, TrailBlazer,...
Concern Not Duplicated - 05/14/2013
... because GM recognizes that technicians deserve to be paid for their time involved in checking a vehicle that has a potential problem. The decision to apply a CCND labour operation must be made by service management and approval must be written on the...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... may have forgotten they purchased a service contract as many purchase it at the time of the vehicle sale. Since the bumper-to-bumper warranty is a minimum of three years or 36,000 miles, they don't actually utilize their service contract for some time. GM...
Reject of the Month - 03/11/2013
... dealership with a no power concern on their 2007 Chevrolet Impala. The customer stated that the vehicle had good acceleration over 20 mph, but from 0-20 mph it lacked power. The technician diagnosed the concern to an internal throttle body failure....
GM Service Policy & Procedures Updates - 10/14/2011
... the maintenance inspection period is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.(Article 1.2.1.8) Fluids, Lubricants, Coolant, and Refrigerants - These items are covered only when they need to be used in the...
In early May, GM released a TechLine News communication to dealers that announced three new changes to SI. These changes were made based on user feedback.The first change was to the Year Range Bulletin search. In the past, the user selected the platform...
Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...
2016 Model Year Warranty Coverage - 03/26/2015
... and expectations. In addition to the 3/36,000 bumper-to-bumper warranty, all Chevrolet and GMC vehicles will come with a powertrain limited warranty that totals 5 years/60,000 miles of coverage. The powertrain coverage will continue to include the engine,...
Application of Authorization Code R Changes - 03/26/2015
... the same as a previous repair, must now be approved prior to the start of the repair. With this new requirement, service advisors must scrutinize vehicle history to determine what warranty repairs were previously submitted and paid for and may result...
When the Customer Does Not Return - 04/28/2015
... vehicle was involved in Recall 14294 were instructed to contact the dealership in advance to order new keys. The recall involved replacing their keys and those keys had to be special ordered because they were unique to their vehicle. Service agents were...
Dongle Scan - 03/23/2023
... until resolution. In those cases where the advisor was unable to perform a scan when the vehicle entered the dealership, e.g. SAVI or wireless was non-functional for a brief period, and the vehicle is still at the dealership, a scan should be performed...
PET Exceptions - 10/28/2022
... the part as out-of-warranty/policy (instead of customer pay) and not be charged for the part. New vehicle inventory units with no in-service or warranty start date require an “A” authorization to process as there is not an active applicable...
Transportation Claim Transactions - 01/04/2023
... starts with the person checking in vehicles. A walk-around inspection must be performed on every new vehicle delivered to your dealership and must include all visible surfaces. Also, the engine compartment, passenger compartment, glove box and/or console,...
Technical Assistance - 03/23/2023
... closed. Case closing information is very valuable to TAC and is often used as evidence to develop new service bulletins that communicate more accurate repair information. Case closing information is captured and linked in a TAC database, which is used...
3rd Party Rentals - 09/25/2023
Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
Preventing Battery Debits - 07/27/2022
... Battery Warranty does not apply. Therefore, dealers must remove the warranty insert tag from the new ACDelco Replacement Battery and retain it with the job card. ...
2022 Policies & Procedures Updates - 03/28/2022
... once a year. Many of the updates are changes made and announced last year so while they are not new policies, they are now documented in the P&P manual. Some updates are just a matter of rewording and clarifying existing policies. On the first page...
Reject of the Month - February 2022 - 01/27/2022
... and reject, it was confirmed in the owner manual that brake pads/linings are covered by the New Vehicle Limited Warranty for up to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. The...
Reject of the Month - 11/05/2012
... for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The technician repaired the vehicle by installing new pistons...
Reject of the Month - 10/08/2012
... detailed comments and support for the transaction will be necessary. Perform an alignment on a new vehicle with very low miles? Attach a copy of the alignment spec to the transaction. Have a repair that contained consequential damage creating an excessive...
Tire Pre-Repair Authorization - 08/30/2012
... bulletin 00-03-10-003 is an excellent resource for those policies associated with the new vehicle tire warranty program, a question was recently raised that was not addressed in the bulletin or in P&P. A dealer made a customer enthusiasm decision...
Required Operating Procedures Update - 08/30/2012
... 10: Accurate Labor Operation Numbers and Times. The updates were mostly clarifications, but a new bullet was added:If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the...
Starter Replacement - 04/13/2012
... labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft Position Sensor Reluctor Ring Replacement...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... brittle and chipped after removing the pistons. To correct the condition the tech installed a new crankshaft, rod and main bearings, pistons and rings, and oil pump and timing chain. He then reassembled the engine with new seals and gaskets.After...
Step It Up Accessory Program - 10/01/2013
... with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program time period. Eligible vehicles include the following:Buick Enclave, Encore, Regal, La Crosse, VeranoCadillac ATS, CTS, CTS-V, Escalade,...
Changes to Special Coverage 10054 - 07/30/2013
... to be submitted to the service agent or GM by July 31st, 2014. GM began mailing letters with the new information to owners of affected vehicles on July 26th, 2013. The affected vehicles are certain 2005 - 2007 Buick Rainier, Chevrolet SSR, TrailBlazer,...
Concern Not Duplicated - 05/14/2013
... because GM recognizes that technicians deserve to be paid for their time involved in checking a vehicle that has a potential problem. The decision to apply a CCND labour operation must be made by service management and approval must be written on the...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... may have forgotten they purchased a service contract as many purchase it at the time of the vehicle sale. Since the bumper-to-bumper warranty is a minimum of three years or 36,000 miles, they don't actually utilize their service contract for some time. GM...
Reject of the Month - 03/11/2013
... dealership with a no power concern on their 2007 Chevrolet Impala. The customer stated that the vehicle had good acceleration over 20 mph, but from 0-20 mph it lacked power. The technician diagnosed the concern to an internal throttle body failure....
GM Service Policy & Procedures Updates - 10/14/2011
... the maintenance inspection period is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.(Article 1.2.1.8) Fluids, Lubricants, Coolant, and Refrigerants - These items are covered only when they need to be used in the...
Top Reject of the Month - 11/17/2011
... the common and not so common transaction rejects and some tips for their resolution.Reject 901: Vehicle not compatible with labour code XXXXX: This reject typically occurs when the wrong labour operation has been applied to a repair. In most cases this...
VINs That Fall Between The Cracks - 11/17/2011
Dealing with a recall or a special policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... holder. These reward earnings have only been available to redeem toward the purchase of eligible, new GM vehicles. This new pilot program allowing reward redemption options for parts and service visits could be just the ticket to increase business for...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... the part or the labour, if a failure happens there may be hard feelings. In addition to new parts, GM offers certain parts that are refurbished or remanufactured, that may be used both for customer pay and warranty repairs. Parts that are remanufactured...
Revised Blower Motor Installation Instructions - 02/07/2012
... line has been revised and requires modifications to function properly for the following model year vehicles:2007 - 2010 Cadillac Escalade, Escalade ESV, Escalade EXT2007 - 2010 Chevrolet Avalanche, Silverado, Suburban, Tahoe2007 - 2010 GMC Sierra, Yukon,...
The Rookie's Corner - 10/14/2011
The Right Tool for the Right JobThat small piece of wisdom is extremely relevant for the new warranty administrator. One of the biggest factors in warranty accuracy is being able to find the key information needed to properly document the claim. There...
Parts Incompatibility Reject - 10/14/2011
... steps. Upon inspection, the technicians determined that the assist steps were severely pitted. The vehicle had just 18,000 miles and should have been well within the base warranty. The coverage was confirmed in IVH and it was determined that this was...
Service Information and Labour Operations - 08/09/2011
It's not new that technicians are not allowed to assign a labour operation to a repair they just made. Among other places, the Policies and Procedures Manual spells this out in Article 1.6.2.12. However, beginning with the 2010 model year, Service Information...
Certified Elite Program - 06/08/2011
... effort. The following are the expectations GM has established to be a part of this select program:New Vehicle Customer Retention - To hit this target, your new vehicle customer retention must be at 36% or greater. When you create a service department...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... data fields require an entry; those fields are indicated with an asterisk (*). Click on the NEW button on the bottom right of the screen to open the New Pre-Repair Authorization screen. Select the appropriate Business Unit (either GM-US for warranty...
Warranty 101: Change - 06/08/2011
... a welcome one...For many, change is exciting and something to look forward to; like purchasing a new car to replace the 15-year old one, a new hairstyle, or going on vacation to a new tropical destination. There may be some trepidation associated with...
From the Desk of a Service Manager - 03/11/2010
... visit other facilities and discuss the ins and outs of the current system in contrast with the new DMS options. It is important to collect and discuss the advantages and disadvantages for each prospective DMS within the team. Once the team has an understanding...
Missed Revenue - Parts Inventory - 02/04/2010
On a cold, snowy day a customer visited their local dealership to inquire about new tires for his vehicle. The customer was looking for a cost effective solution to improve navigation on the icy, slippery roads. Another customer brought their vehicle...
Safety Recall 10153B - 08/10/2010
... dealers are to issue a $100 check to the customer. Vehicles currently in dealer/retailer new or used car inventory are not eligible for a check. The bulletin has been revised to include an addendum to the service procedure, the addition of a 'T' labour...
Safety Recall 10153 - 07/02/2010
... dealers are to issue a $100 check to the customer. Vehicles currently in dealer/retailer new or used car inventory are not eligible for a check. ...
Update to 2010 Wiring Labor Operations - 07/02/2010
Last month we wrote about the new wiring labor operations for 2010 and future model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty...
Transportation Damage Transaction Tips - 05/12/2010
... repairs at 0-500 miles require Pre-Authorization and are handled as a warranty transaction.When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted wheels,...
Body Mount Cushion - 04/27/2011
Some owners of 2004-2011 Chevrolet Colorado and GMC Canyon, 2006-2010 Hummer H3 vehicles may have concerns with a squeak, crunch, creak type noise from under the vehicle while driving at low speeds or over uneven surfaces. The concern may be caused by...
Chevrolet MyLink - 04/12/2011
MyLink is an in-vehicle communication system that allows vehicle owners access to a variety of smart phone applications. The system allows the owner to link a smart phone to the vehicle's voice recognition software, sound system and navigation screen....
Customer Satisfaction Recall 10287A - 03/10/2011
... Buick Enclave; 2007-2009 Cadillac CTS, SRX, STS; 2009 Chevrolet Traverse; 2007 and 2009 GMC Acadia vehicles equipped with a HFV6 engine could experience premature timing chain wear and illumination of the service engine soon light. Dealers have been...
Customer Satisfaction Recall 10287 - 02/23/2011
Premature Timing Chain Wear: Approximately 380,000 vehicles equipped with a HFV6 engine may require reprogramming of the engine control module. The recall affects certain 2007 GMC Acadia; 2007-2009 Cadillac CTS, SRX, STS; and 2009 Buick Enclave, Chevrolet...
Safety Recall 10243B - 10/13/2010
... updated to include an inspection procedure in the service procedure section. Some of the involved vehicles may have already had the second row recliner inner trim cover modified. The recall applies to certain 2009-2010 Buick Enclave, 2009-2010 Chevrolet...
Warranty Claim Submissions On The Decline - 08/10/2010
... These reductions save the automaker much needed money; sometimes several hundred dollars per vehicle sold and it also boost resale values. The Cadillac DTS, Buick LaCrosse and Buick Lucerne rank among vehicles with the fewest problems in the 2010 J.D....
Let The Weather Drive Service! - 11/18/2010
... another idea. These value added services will help keep your customers safe and may also bring in new customers and additional service dollars. ...
Noncompliance Recall 10367 - 12/24/2010
... tether anchor for the front center seat position is not accessible as required by Federal Motor Vehicle Safety Standards. The recall applies to certain 2004-2011 model year regular and extended cab trucks without a rear seat and equipped with a front...
... the common and not so common transaction rejects and some tips for their resolution.Reject 901: Vehicle not compatible with labour code XXXXX: This reject typically occurs when the wrong labour operation has been applied to a repair. In most cases this...
VINs That Fall Between The Cracks - 11/17/2011
Dealing with a recall or a special policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... holder. These reward earnings have only been available to redeem toward the purchase of eligible, new GM vehicles. This new pilot program allowing reward redemption options for parts and service visits could be just the ticket to increase business for...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... the part or the labour, if a failure happens there may be hard feelings. In addition to new parts, GM offers certain parts that are refurbished or remanufactured, that may be used both for customer pay and warranty repairs. Parts that are remanufactured...
Revised Blower Motor Installation Instructions - 02/07/2012
... line has been revised and requires modifications to function properly for the following model year vehicles:2007 - 2010 Cadillac Escalade, Escalade ESV, Escalade EXT2007 - 2010 Chevrolet Avalanche, Silverado, Suburban, Tahoe2007 - 2010 GMC Sierra, Yukon,...
The Rookie's Corner - 10/14/2011
The Right Tool for the Right JobThat small piece of wisdom is extremely relevant for the new warranty administrator. One of the biggest factors in warranty accuracy is being able to find the key information needed to properly document the claim. There...
Parts Incompatibility Reject - 10/14/2011
... steps. Upon inspection, the technicians determined that the assist steps were severely pitted. The vehicle had just 18,000 miles and should have been well within the base warranty. The coverage was confirmed in IVH and it was determined that this was...
Service Information and Labour Operations - 08/09/2011
It's not new that technicians are not allowed to assign a labour operation to a repair they just made. Among other places, the Policies and Procedures Manual spells this out in Article 1.6.2.12. However, beginning with the 2010 model year, Service Information...
Certified Elite Program - 06/08/2011
... effort. The following are the expectations GM has established to be a part of this select program:New Vehicle Customer Retention - To hit this target, your new vehicle customer retention must be at 36% or greater. When you create a service department...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... data fields require an entry; those fields are indicated with an asterisk (*). Click on the NEW button on the bottom right of the screen to open the New Pre-Repair Authorization screen. Select the appropriate Business Unit (either GM-US for warranty...
Warranty 101: Change - 06/08/2011
... a welcome one...For many, change is exciting and something to look forward to; like purchasing a new car to replace the 15-year old one, a new hairstyle, or going on vacation to a new tropical destination. There may be some trepidation associated with...
From the Desk of a Service Manager - 03/11/2010
... visit other facilities and discuss the ins and outs of the current system in contrast with the new DMS options. It is important to collect and discuss the advantages and disadvantages for each prospective DMS within the team. Once the team has an understanding...
Missed Revenue - Parts Inventory - 02/04/2010
On a cold, snowy day a customer visited their local dealership to inquire about new tires for his vehicle. The customer was looking for a cost effective solution to improve navigation on the icy, slippery roads. Another customer brought their vehicle...
Safety Recall 10153B - 08/10/2010
... dealers are to issue a $100 check to the customer. Vehicles currently in dealer/retailer new or used car inventory are not eligible for a check. The bulletin has been revised to include an addendum to the service procedure, the addition of a 'T' labour...
Safety Recall 10153 - 07/02/2010
... dealers are to issue a $100 check to the customer. Vehicles currently in dealer/retailer new or used car inventory are not eligible for a check. ...
Update to 2010 Wiring Labor Operations - 07/02/2010
Last month we wrote about the new wiring labor operations for 2010 and future model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty...
Transportation Damage Transaction Tips - 05/12/2010
... repairs at 0-500 miles require Pre-Authorization and are handled as a warranty transaction.When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted wheels,...
Body Mount Cushion - 04/27/2011
Some owners of 2004-2011 Chevrolet Colorado and GMC Canyon, 2006-2010 Hummer H3 vehicles may have concerns with a squeak, crunch, creak type noise from under the vehicle while driving at low speeds or over uneven surfaces. The concern may be caused by...
Chevrolet MyLink - 04/12/2011
MyLink is an in-vehicle communication system that allows vehicle owners access to a variety of smart phone applications. The system allows the owner to link a smart phone to the vehicle's voice recognition software, sound system and navigation screen....
Customer Satisfaction Recall 10287A - 03/10/2011
... Buick Enclave; 2007-2009 Cadillac CTS, SRX, STS; 2009 Chevrolet Traverse; 2007 and 2009 GMC Acadia vehicles equipped with a HFV6 engine could experience premature timing chain wear and illumination of the service engine soon light. Dealers have been...
Customer Satisfaction Recall 10287 - 02/23/2011
Premature Timing Chain Wear: Approximately 380,000 vehicles equipped with a HFV6 engine may require reprogramming of the engine control module. The recall affects certain 2007 GMC Acadia; 2007-2009 Cadillac CTS, SRX, STS; and 2009 Buick Enclave, Chevrolet...
Safety Recall 10243B - 10/13/2010
... updated to include an inspection procedure in the service procedure section. Some of the involved vehicles may have already had the second row recliner inner trim cover modified. The recall applies to certain 2009-2010 Buick Enclave, 2009-2010 Chevrolet...
Warranty Claim Submissions On The Decline - 08/10/2010
... These reductions save the automaker much needed money; sometimes several hundred dollars per vehicle sold and it also boost resale values. The Cadillac DTS, Buick LaCrosse and Buick Lucerne rank among vehicles with the fewest problems in the 2010 J.D....
Let The Weather Drive Service! - 11/18/2010
... another idea. These value added services will help keep your customers safe and may also bring in new customers and additional service dollars. ...
Noncompliance Recall 10367 - 12/24/2010
... tether anchor for the front center seat position is not accessible as required by Federal Motor Vehicle Safety Standards. The recall applies to certain 2004-2011 model year regular and extended cab trucks without a rear seat and equipped with a front...
PDI Auto Pay - 02/07/2012
On occasion, a new vehicle delivered to the dealership may not show up on the Warranty Transaction Summary for auto payment of the PDI. Confirm that PDI's are posted to a receivable schedule with the corresponding credit. If the PDI auto-pay credit is...
Dealership Empowerment and Correct Documentation - 01/19/2012
... your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of things they actually like to do. So why...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... and the filter must be an ACDelco oil filter. Also provided are a tire rotation and a multipoint vehicle inspection. This complimentary service must be performed in accordance with the OLH system and maintenance schedule of the vehicle. There is a maximum...
Add Credit Reminder - 05/14/2013
To submit for a WPC add credit for a transaction that paid prior to May 7, use the new Global Labour Code 0600064 with the additional amount on a separate transaction.This labour code is only in effect until August 7, 2013.Only use this GLC to submit...
Corvette - 05/14/2013
... allocation to its highest volume dealers only. Other Chevrolet stores won't be allocated the new model until at least six to nine months after its launch. To be eligible to get the new Vette, dealers had to sell at least four Corvettes during 2012. Dealerships...
F and I - 06/19/2013
... tear coverage, tire and wheel, anti-theft protection, appearance protection and dent repair. Now new GM products will be available for both new and used vehicles....
Customer Concern Not Duplicated - 10/01/2013
... use of the labour operation on the job card- Actual time labour operation, 0.1-0.3 hours- New and/or used inventory vehicles are not eligible - Service management approval is required on the job card- CCND operations may not be used...
Technician Clock Time - 10/01/2013
... card, a flag sheet, or electronically, the total elapsed time a technician has spent working on a vehicle, each day, must be available for GM review. It is also important to note that all customer pay, warranty, policy, and internal job card time must...
GLC Transition - 07/03/2013
... be some time differences with the legacy LTG.The 2007-2009 LTG has been aligned to the 2010 and newer LTG format. This allows for the labour codes to align with the repair descriptions in SI. As a result, you may notice labour code description changes...
R-1234yf Refrigerant - 07/03/2013
... amount = $27.30Review the related article in the July 2012 edition of the Warranty News (From the Warranty Community webpage select the Newsletter PDF Archive file from the News tab). ...
Cores - 06/06/2012
... of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit memo. If not requested by the WPC, the core must be shipped to the CCA Core Return Center within 21 days.WPC requests for part returns...
Wheel Alignment - 03/08/2012
A review of warranty transactions with alignments performed has shown that the vehicle was within specification when it was placed on the rack and it was adjusted out of spec. This is occurring because there is use of source information other than SI...
Service Engine Soon Light - 05/02/2012
... oil to the cylinders that can foul out or damage the spark plugs. Technicians are to install a new left valve cover with the revised baffle. The bulletin applies to certain Cadillac, Chevrolet, and GMC vehicles. Bulletin 12-06-01-001 ...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Bulletin 08-06-04-006J Calibration Identification - 11/05/2012
... applies to 2006-2013 Chevrolet Express, Kodiak, Silverado; 2006-2013 GMC Savana, Sierra, TopKick vehicles that are equipped with the Duramax Diesel Engine, RPO LBZ, LGH, LLY, LML, or LMM. GM will not allow warranty claim submissions for powertrain and...
Transport Mode - 12/18/2012
All 2013 Cadillac ATS vehicles are shipped to the dealer with the Transport Mode turned on. The intent of this feature is to prolong the battery stand time. This mode may be left on while the vehicle is in dealer inventory or if the customer is going...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...
Job Card Write-Up and Final Closeout - 05/25/2022
... or if the vehicle is returning at a later date for further diagnosis close the job card and open a new job card when the customer returns. This will alleviate issues with rejects for an excessive amount of time between the job card open/close dates and...
Reject of the Month - August 2021 - 07/27/2021
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service...
Recalls - 10/26/2021
Recalled: GM has announced that the defective lithium-ion battery modules in certain Chevrolet Bolt EVs and EUVs with new lithium-ion modules will be replaced. There are two manufacturing defects that are attributing to the problem, a torn anode tab and...
GM Service Replacement Part Warranties - 02/25/2021
... (Check out the Global Warranty Management article for details on parts replaced under the New Vehicle Warranty or 100% policy). There are some parts and accessories that have a greater warranty coverage and there are those that have a lesser warranty....
Claiming Courtesy Transportation - 10/25/2023
... is important to dealership customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers...
Roadside Assistance Program - Roadside Reunite - 01/29/2024
The Roadside Assistance-Reunite program is applicable when returning a vehicle for customers who are traveling more than 100 miles from their home, and their vehicle is disabled with a warranty related disablement (tire related disablements and battery...
Reject of the Month - January 2024 - 12/26/2023
... required replacement a second time. The original job card was closed as customer pay and a new part warranty job card opened. The technician noted on the original, customer pay invoice, that the vehicle was stuck at 4 mph and could not be driven. The...
Feature Availability - 10/28/2022
There is a temporary shortage on the 2023 Buick Envision that impacts the availability of the second key fob. Impacted vehicles will come with one complete key fob and one cut key. These vehicles will require a visit to the dealership once parts are available...
On occasion, a new vehicle delivered to the dealership may not show up on the Warranty Transaction Summary for auto payment of the PDI. Confirm that PDI's are posted to a receivable schedule with the corresponding credit. If the PDI auto-pay credit is...
Dealership Empowerment and Correct Documentation - 01/19/2012
... your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of things they actually like to do. So why...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... and the filter must be an ACDelco oil filter. Also provided are a tire rotation and a multipoint vehicle inspection. This complimentary service must be performed in accordance with the OLH system and maintenance schedule of the vehicle. There is a maximum...
Add Credit Reminder - 05/14/2013
To submit for a WPC add credit for a transaction that paid prior to May 7, use the new Global Labour Code 0600064 with the additional amount on a separate transaction.This labour code is only in effect until August 7, 2013.Only use this GLC to submit...
Corvette - 05/14/2013
... allocation to its highest volume dealers only. Other Chevrolet stores won't be allocated the new model until at least six to nine months after its launch. To be eligible to get the new Vette, dealers had to sell at least four Corvettes during 2012. Dealerships...
F and I - 06/19/2013
... tear coverage, tire and wheel, anti-theft protection, appearance protection and dent repair. Now new GM products will be available for both new and used vehicles....
Customer Concern Not Duplicated - 10/01/2013
... use of the labour operation on the job card- Actual time labour operation, 0.1-0.3 hours- New and/or used inventory vehicles are not eligible - Service management approval is required on the job card- CCND operations may not be used...
Technician Clock Time - 10/01/2013
... card, a flag sheet, or electronically, the total elapsed time a technician has spent working on a vehicle, each day, must be available for GM review. It is also important to note that all customer pay, warranty, policy, and internal job card time must...
GLC Transition - 07/03/2013
... be some time differences with the legacy LTG.The 2007-2009 LTG has been aligned to the 2010 and newer LTG format. This allows for the labour codes to align with the repair descriptions in SI. As a result, you may notice labour code description changes...
R-1234yf Refrigerant - 07/03/2013
... amount = $27.30Review the related article in the July 2012 edition of the Warranty News (From the Warranty Community webpage select the Newsletter PDF Archive file from the News tab). ...
Cores - 06/06/2012
... of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit memo. If not requested by the WPC, the core must be shipped to the CCA Core Return Center within 21 days.WPC requests for part returns...
Wheel Alignment - 03/08/2012
A review of warranty transactions with alignments performed has shown that the vehicle was within specification when it was placed on the rack and it was adjusted out of spec. This is occurring because there is use of source information other than SI...
Service Engine Soon Light - 05/02/2012
... oil to the cylinders that can foul out or damage the spark plugs. Technicians are to install a new left valve cover with the revised baffle. The bulletin applies to certain Cadillac, Chevrolet, and GMC vehicles. Bulletin 12-06-01-001 ...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Bulletin 08-06-04-006J Calibration Identification - 11/05/2012
... applies to 2006-2013 Chevrolet Express, Kodiak, Silverado; 2006-2013 GMC Savana, Sierra, TopKick vehicles that are equipped with the Duramax Diesel Engine, RPO LBZ, LGH, LLY, LML, or LMM. GM will not allow warranty claim submissions for powertrain and...
Transport Mode - 12/18/2012
All 2013 Cadillac ATS vehicles are shipped to the dealer with the Transport Mode turned on. The intent of this feature is to prolong the battery stand time. This mode may be left on while the vehicle is in dealer inventory or if the customer is going...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...
Job Card Write-Up and Final Closeout - 05/25/2022
... or if the vehicle is returning at a later date for further diagnosis close the job card and open a new job card when the customer returns. This will alleviate issues with rejects for an excessive amount of time between the job card open/close dates and...
Reject of the Month - August 2021 - 07/27/2021
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service...
Recalls - 10/26/2021
Recalled: GM has announced that the defective lithium-ion battery modules in certain Chevrolet Bolt EVs and EUVs with new lithium-ion modules will be replaced. There are two manufacturing defects that are attributing to the problem, a torn anode tab and...
GM Service Replacement Part Warranties - 02/25/2021
... (Check out the Global Warranty Management article for details on parts replaced under the New Vehicle Warranty or 100% policy). There are some parts and accessories that have a greater warranty coverage and there are those that have a lesser warranty....
Claiming Courtesy Transportation - 10/25/2023
... is important to dealership customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers...
Roadside Assistance Program - Roadside Reunite - 01/29/2024
The Roadside Assistance-Reunite program is applicable when returning a vehicle for customers who are traveling more than 100 miles from their home, and their vehicle is disabled with a warranty related disablement (tire related disablements and battery...
Reject of the Month - January 2024 - 12/26/2023
... required replacement a second time. The original job card was closed as customer pay and a new part warranty job card opened. The technician noted on the original, customer pay invoice, that the vehicle was stuck at 4 mph and could not be driven. The...
Feature Availability - 10/28/2022
There is a temporary shortage on the 2023 Buick Envision that impacts the availability of the second key fob. Impacted vehicles will come with one complete key fob and one cut key. These vehicles will require a visit to the dealership once parts are available...
Reject of the Month - June 2023 - 05/23/2023
... to the repair. The WSC recommended a re-inspection of the vehicle by a trained technician on a new job card. The trained technician was required to provide time punch documentation on the new job card and the dealership was required to include documentation...
Job Card Write-Up and Final Closeout - 05/23/2023
... is returning to finalize a repair started on a previous job card (e.g. part was ordered), a new job card should be opened that includes a reference to the previous job card number in the concern field. When servicing a customer’s vehicle...
Air Conditioning Repair Documentation - 07/25/2023
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Oil Consumption - 06/02/2015
... update the oil consumption section. The bulletin applies to certain 2001-2015 Chevrolet and GMC vehicles equipped with a 6.6L Duramax Diesel engine (VINs 1, 2 - RPO LBZ, LMM, LB7, LLY, LML, LGH). The bulletin states that varying rates of oil consumption...
Non Serviceable Bracket - 07/01/2014
... It is necessary to replace the windshield glass assembly. The bracket comes installed on the new glass. ...
Changes to Technician Accounting of Labour Time - 08/05/2014
... must clock off the repair. Clocking off the ticket should also be done prior to road testing the vehicle to verify the customer's concern has been corrected. If a recall is being performed on multiple vehicles, such as several vehicles on the service...
Car Ownership - 02/27/2014
... 18-34 fell nearly 30%. A few car ownership stats: in 2012, 9.2% of US households were without a vehicle, compared to 8.7% in 2007; in six of the 30 largest US cities more than 30% of households do not have a vehicle; from 2007-2012, there was an increase...
Courtesy Transportation Update - 01/28/2014
... has suspended the added premium rate in select high expense geographic areas in the State of New Jersey and select areas in New York and Connecticut. The reimbursement structure is as follows (as found in bulletin 07-00-89-037):Rental Rate Reimbursement Tier...
Safety Recall 12213 - 12/09/2013
Because of the significant number of vehicles involved in this safety recall, it has become necessary for GM to administer the mailing of customer notification letters for the recall in phases. The notification releases are being prioritized based on...
JK Tyre Added to GWM - 10/23/2015
Chevrolet City Express Cargo Van Replacement Tires: In the July edition of the Warranty News we reported the introduction of a new tire manufacturer, JK Tyre, for the new Chevrolet City Express Cargo Van. At that time the Tire PRA process was to...
Dealership Empowerment - 01/11/2016
... your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of things they actually like to do. So why...
GMC Canyon Diesel - 12/01/2015
The all-new 2016 GMC Canyon diesel is rated at 22 mpg city and 31 mpg on the highway in two-wheel drive, or 25 mpg combined. The diesel four-wheel drive models are rated at 23 mpg combined. The new Canyon has been designed for those who want a smart-sized...
Goodwill - 09/03/2015
For years, a service management approved warranty repair on a vehicle that was out of warranty was called a goodwill claim. Then along came Global Warranty Management and that type of repair became known as a policy repair. The term "goodwill" didn't...
Infotainment System Upgrade - 04/08/2016
... detailing a software update available for certain 2016/2017 Chevrolet, Buick, GMC and Cadillac vehicles built between June 1, 2015 and April 4, 2016 and equipped with NGI 2.5 radios (RPO I05,I06). A software upgrade adds the Android Auto feature to those...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... for GM service engines. For component information on an original equipment engine, access the Vehicle Component section of IVH, the three-position alpha-numeric code is the Part/Num Broadcast and the Traceability section is the bar code information....
Hem Flange Repair - 03/01/2016
Bulletin 02-08-98-002F has been updated to include the 2015-2016 model years. Kent Moore has released a new tool, J-46162-A, that is used in situations where hem flange corrosion has become an issue on lower door panels. The new tool allows for easier...
Self-Driving Cars - 02/02/2016
Autonomous vehicles obey the law without exception. That would typically be the appropriate way to program a robot to drive a car, but good luck trying to merge onto a chaotic, packed highway with traffic moving above the posted speed limit. The car's...
Takata Airbag Engineering Study - 07/28/2016
... job card. A photograph must be taken of the vehicle VIN plate and the airbag serial number on the new airbag inflator. A copy of each photo must be included in the return packaging. A copy of the completed job card must also be included in the return...
Drive to Succeed - 12/21/2016
... began in 2011 as a path to train future female dealers. Since that time, the group has begun receiving applications from young women in GM’s Automotive Service Educational Program, who were training to become technicians. Since the program’s...
Engineering Information (EI) Process - 01/23/2017
... The technician is compensated for their time and effort with providing this critical information. Vehicles that qualify for the EI will be flagged with a PIE number in IVH. If the flagged EI is not the same as the customer’s concern, no further...
Driverless Ride Sharing - 01/23/2017
Delphi Automotive plans to name a US city, as well as one in Europe, to launch an Uber-style service with self-driving vehicles. Leading candidates include Boston and Pittsburgh in the US, and London and Luxembourg in Europe. The pilot programs will be...
Windshield Washer Fluid - 08/21/2017
... fluid is sold each year in the United States. Automakers are looking at ways to ensure that their vehicles have enough fluid to do a bigger job in years ahead (e.g. cleaning external cameras, radar and lidar sensors, and other obstacle detection hardware...
Field Service Engineer - 08/22/2017
... many FSE’s being asked to work on vehicles beyond warranty, FSE leadership implemented a new process on August 14, that will provide a review of each case. For those cases that are covered by the factory warranty, a FSE will be dispatched. Those...
Cadillac Roadside - 07/25/2017
The Cadillac Roadside Assistance Program provides coverage for 6 years/70,000 miles for 2013 and newer model year vehicles and CPO vehicles, or 5 years/100,000 miles for 2012 and older model year vehicles. To obtain service, the customer contacts...
2019 Full Size Truck - 08/20/2018
... the 2019 model year, anticipated for arrival in dealerships in late 2018. Once released, both the new and the old models will be available. To differentiate between the new and the old, the LTG lists the following: The new models are identified with...
... to the repair. The WSC recommended a re-inspection of the vehicle by a trained technician on a new job card. The trained technician was required to provide time punch documentation on the new job card and the dealership was required to include documentation...
Job Card Write-Up and Final Closeout - 05/23/2023
... is returning to finalize a repair started on a previous job card (e.g. part was ordered), a new job card should be opened that includes a reference to the previous job card number in the concern field. When servicing a customer’s vehicle...
Air Conditioning Repair Documentation - 07/25/2023
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Oil Consumption - 06/02/2015
... update the oil consumption section. The bulletin applies to certain 2001-2015 Chevrolet and GMC vehicles equipped with a 6.6L Duramax Diesel engine (VINs 1, 2 - RPO LBZ, LMM, LB7, LLY, LML, LGH). The bulletin states that varying rates of oil consumption...
Non Serviceable Bracket - 07/01/2014
... It is necessary to replace the windshield glass assembly. The bracket comes installed on the new glass. ...
Changes to Technician Accounting of Labour Time - 08/05/2014
... must clock off the repair. Clocking off the ticket should also be done prior to road testing the vehicle to verify the customer's concern has been corrected. If a recall is being performed on multiple vehicles, such as several vehicles on the service...
Car Ownership - 02/27/2014
... 18-34 fell nearly 30%. A few car ownership stats: in 2012, 9.2% of US households were without a vehicle, compared to 8.7% in 2007; in six of the 30 largest US cities more than 30% of households do not have a vehicle; from 2007-2012, there was an increase...
Courtesy Transportation Update - 01/28/2014
... has suspended the added premium rate in select high expense geographic areas in the State of New Jersey and select areas in New York and Connecticut. The reimbursement structure is as follows (as found in bulletin 07-00-89-037):Rental Rate Reimbursement Tier...
Safety Recall 12213 - 12/09/2013
Because of the significant number of vehicles involved in this safety recall, it has become necessary for GM to administer the mailing of customer notification letters for the recall in phases. The notification releases are being prioritized based on...
JK Tyre Added to GWM - 10/23/2015
Chevrolet City Express Cargo Van Replacement Tires: In the July edition of the Warranty News we reported the introduction of a new tire manufacturer, JK Tyre, for the new Chevrolet City Express Cargo Van. At that time the Tire PRA process was to...
Dealership Empowerment - 01/11/2016
... your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of things they actually like to do. So why...
GMC Canyon Diesel - 12/01/2015
The all-new 2016 GMC Canyon diesel is rated at 22 mpg city and 31 mpg on the highway in two-wheel drive, or 25 mpg combined. The diesel four-wheel drive models are rated at 23 mpg combined. The new Canyon has been designed for those who want a smart-sized...
Goodwill - 09/03/2015
For years, a service management approved warranty repair on a vehicle that was out of warranty was called a goodwill claim. Then along came Global Warranty Management and that type of repair became known as a policy repair. The term "goodwill" didn't...
Infotainment System Upgrade - 04/08/2016
... detailing a software update available for certain 2016/2017 Chevrolet, Buick, GMC and Cadillac vehicles built between June 1, 2015 and April 4, 2016 and equipped with NGI 2.5 radios (RPO I05,I06). A software upgrade adds the Android Auto feature to those...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... for GM service engines. For component information on an original equipment engine, access the Vehicle Component section of IVH, the three-position alpha-numeric code is the Part/Num Broadcast and the Traceability section is the bar code information....
Hem Flange Repair - 03/01/2016
Bulletin 02-08-98-002F has been updated to include the 2015-2016 model years. Kent Moore has released a new tool, J-46162-A, that is used in situations where hem flange corrosion has become an issue on lower door panels. The new tool allows for easier...
Self-Driving Cars - 02/02/2016
Autonomous vehicles obey the law without exception. That would typically be the appropriate way to program a robot to drive a car, but good luck trying to merge onto a chaotic, packed highway with traffic moving above the posted speed limit. The car's...
Takata Airbag Engineering Study - 07/28/2016
... job card. A photograph must be taken of the vehicle VIN plate and the airbag serial number on the new airbag inflator. A copy of each photo must be included in the return packaging. A copy of the completed job card must also be included in the return...
Drive to Succeed - 12/21/2016
... began in 2011 as a path to train future female dealers. Since that time, the group has begun receiving applications from young women in GM’s Automotive Service Educational Program, who were training to become technicians. Since the program’s...
Engineering Information (EI) Process - 01/23/2017
... The technician is compensated for their time and effort with providing this critical information. Vehicles that qualify for the EI will be flagged with a PIE number in IVH. If the flagged EI is not the same as the customer’s concern, no further...
Driverless Ride Sharing - 01/23/2017
Delphi Automotive plans to name a US city, as well as one in Europe, to launch an Uber-style service with self-driving vehicles. Leading candidates include Boston and Pittsburgh in the US, and London and Luxembourg in Europe. The pilot programs will be...
Windshield Washer Fluid - 08/21/2017
... fluid is sold each year in the United States. Automakers are looking at ways to ensure that their vehicles have enough fluid to do a bigger job in years ahead (e.g. cleaning external cameras, radar and lidar sensors, and other obstacle detection hardware...
Field Service Engineer - 08/22/2017
... many FSE’s being asked to work on vehicles beyond warranty, FSE leadership implemented a new process on August 14, that will provide a review of each case. For those cases that are covered by the factory warranty, a FSE will be dispatched. Those...
Cadillac Roadside - 07/25/2017
The Cadillac Roadside Assistance Program provides coverage for 6 years/70,000 miles for 2013 and newer model year vehicles and CPO vehicles, or 5 years/100,000 miles for 2012 and older model year vehicles. To obtain service, the customer contacts...
2019 Full Size Truck - 08/20/2018
... the 2019 model year, anticipated for arrival in dealerships in late 2018. Once released, both the new and the old models will be available. To differentiate between the new and the old, the LTG lists the following: The new models are identified with...
Air Conditioning Repair Documentation - 07/23/2018
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Cadillac - 08/25/2020
... is scheduled to go on sale in 2022. It will be one of the first vehicles to adopt Cadillac’s new EV naming strategy – ending names with “iq”. The Lyriq will be one of the first EVs to be powered by GM’s proprietary Ultium...
Proactive Alerts - 08/25/2020
On connected vehicles, GM is able to evaluate the condition of your customer’s battery and report the state of health to the customer through the Vehicle Diagnostics Report and/or to the dealer through the Multi-Point Inspection screen on Service...
A/C Repair Documentation - 07/30/2020
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Change - 05/28/2020
... change with a positive attitude, then our attitude is the motivator propelling us forward to the new way of handling an old situation. There still will be insecurity about a new process, equipment or program, but your perspective will be that you are...
Fleet - 05/29/2020
Hertz Global Holdings Inc has canceled 90% of its new-car purchases for the 2020 model year, a move that will further depress fleet sales by major automakers. The cost cutting move came after the company reported a larger than expected first-quarter net...
Air Conditioning Repair Documentation - 07/30/2019
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
... a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If a customer is not available to sign the job card, the service manager...
Battery and Parts Warranty - 05/29/2019
... warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty transactions are not handled through...
Courtesy Transportation - 06/26/2019
Effective June 13, 2019, only 2018-19 MY vehicles will qualify for the CTP program. As of June 13, 2019, the 2017 MY vehicles are no longer eligible to be used or loaned in the program.
Airless Tires - 06/26/2019
... supplier’s unique puncture proof tire system, with plans to introduce the tires on passenger vehicles as soon as 2024. The tires can support the vehicle without air by using flexible rubber composites with proprietary fiber-glass resin that fit...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... are used to describe the different payment categories: Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty but the repair is not the result of a defect in materials or workmanship. Goodwill...
Letter of Notification - 04/22/2019
A transportation claim is filed when new vehicles are delivered to a dealership with damage or items missing. When vehicles are delivered during working hours at the dealership, a designated employee at the dealership does a walk around inspection of...
Smell Sensor - 05/29/2019
Aryballe Technologies, a French tech supplier, is developing a sensor to identify errant vehicle smells. The company has received demand from fleets and manufacturers for the technology to identify if an occupant had been smoking or, even if something...
Carbon Fiber Truck Bed - 05/29/2019
The new carbon fiber pick up box for the GMC Sierra is just the beginning of what GM can do with the lightweight material. Carbon fiber has been used in supercars, and sparingly in the Chevrolet Corvette. Future uses are expected to be more apparent and...
Roadside Assistance - 03/27/2019
Included with the purchase of a GM vehicle is the Roadside Assistance program to aid owners with emergency and other services. The services provided with Roadside Assistance are available throughout the owner’s Powertrain warranty. There are three...
Emissions Guidelines - 03/27/2019
... and California Emission Control System Warranties are applicable to the first and subsequent vehicle. However, for the California Emission Control System Warranties to apply, the vehicle must conform to California Emissions standards and must be registered...
Chevrolet Advertising - 01/21/2019
Chevrolet kicked off a new advertising campaign for the redesigned 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad...
Unavailable Original Equipment Part - 01/21/2019
Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM....
Spin-On Oil Filter UPF63R - 02/21/2019
... the oil filter performance was improved to meet the higher oil pressure output. Failure to use the new UPF63R oil filter may result in external oil leaks due to gasket blowout or wrench flute cracks. ...
Labor Time Update - 07/30/2019
The LTG was updated to reflect new service procedures on certain vehicles equipped with engine RPO code LML, LE2, or LFV. The labor time was reduced for several repairs as the need to remove the engine has been eliminated, and also in many cases the need...
Corvette and Camaro Maintenance - 07/30/2019
... Camaro. The change is due to the change in Mobil 1 ESP formula oil. Maintenance on 2019MY Corvette vehicles with engine RPO LT1, LT4, and LT5 with Z52 receive an $80 reimbursement. Maintenance on 2019MY Camaro vehicles with engine RPO LT1 and LT4 also...
Strategy Based Diagnostics - 08/27/2019
GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to...
Squeak and/or Clunking Noise: - 09/24/2019
... failure, the correction is to either re-torque the U-bolts of the leaf spring assembly and install new rear leaf spring inserts, or to replace the rear shackle. ...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
The Powertrain warranty on GM vehicles varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s...
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Cadillac - 08/25/2020
... is scheduled to go on sale in 2022. It will be one of the first vehicles to adopt Cadillac’s new EV naming strategy – ending names with “iq”. The Lyriq will be one of the first EVs to be powered by GM’s proprietary Ultium...
Proactive Alerts - 08/25/2020
On connected vehicles, GM is able to evaluate the condition of your customer’s battery and report the state of health to the customer through the Vehicle Diagnostics Report and/or to the dealer through the Multi-Point Inspection screen on Service...
A/C Repair Documentation - 07/30/2020
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Change - 05/28/2020
... change with a positive attitude, then our attitude is the motivator propelling us forward to the new way of handling an old situation. There still will be insecurity about a new process, equipment or program, but your perspective will be that you are...
Fleet - 05/29/2020
Hertz Global Holdings Inc has canceled 90% of its new-car purchases for the 2020 model year, a move that will further depress fleet sales by major automakers. The cost cutting move came after the company reported a larger than expected first-quarter net...
Air Conditioning Repair Documentation - 07/30/2019
... in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
... a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If a customer is not available to sign the job card, the service manager...
Battery and Parts Warranty - 05/29/2019
... warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty transactions are not handled through...
Courtesy Transportation - 06/26/2019
Effective June 13, 2019, only 2018-19 MY vehicles will qualify for the CTP program. As of June 13, 2019, the 2017 MY vehicles are no longer eligible to be used or loaned in the program.
Airless Tires - 06/26/2019
... supplier’s unique puncture proof tire system, with plans to introduce the tires on passenger vehicles as soon as 2024. The tires can support the vehicle without air by using flexible rubber composites with proprietary fiber-glass resin that fit...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... are used to describe the different payment categories: Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty but the repair is not the result of a defect in materials or workmanship. Goodwill...
Letter of Notification - 04/22/2019
A transportation claim is filed when new vehicles are delivered to a dealership with damage or items missing. When vehicles are delivered during working hours at the dealership, a designated employee at the dealership does a walk around inspection of...
Smell Sensor - 05/29/2019
Aryballe Technologies, a French tech supplier, is developing a sensor to identify errant vehicle smells. The company has received demand from fleets and manufacturers for the technology to identify if an occupant had been smoking or, even if something...
Carbon Fiber Truck Bed - 05/29/2019
The new carbon fiber pick up box for the GMC Sierra is just the beginning of what GM can do with the lightweight material. Carbon fiber has been used in supercars, and sparingly in the Chevrolet Corvette. Future uses are expected to be more apparent and...
Roadside Assistance - 03/27/2019
Included with the purchase of a GM vehicle is the Roadside Assistance program to aid owners with emergency and other services. The services provided with Roadside Assistance are available throughout the owner’s Powertrain warranty. There are three...
Emissions Guidelines - 03/27/2019
... and California Emission Control System Warranties are applicable to the first and subsequent vehicle. However, for the California Emission Control System Warranties to apply, the vehicle must conform to California Emissions standards and must be registered...
Chevrolet Advertising - 01/21/2019
Chevrolet kicked off a new advertising campaign for the redesigned 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad...
Unavailable Original Equipment Part - 01/21/2019
Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM....
Spin-On Oil Filter UPF63R - 02/21/2019
... the oil filter performance was improved to meet the higher oil pressure output. Failure to use the new UPF63R oil filter may result in external oil leaks due to gasket blowout or wrench flute cracks. ...
Labor Time Update - 07/30/2019
The LTG was updated to reflect new service procedures on certain vehicles equipped with engine RPO code LML, LE2, or LFV. The labor time was reduced for several repairs as the need to remove the engine has been eliminated, and also in many cases the need...
Corvette and Camaro Maintenance - 07/30/2019
... Camaro. The change is due to the change in Mobil 1 ESP formula oil. Maintenance on 2019MY Corvette vehicles with engine RPO LT1, LT4, and LT5 with Z52 receive an $80 reimbursement. Maintenance on 2019MY Camaro vehicles with engine RPO LT1 and LT4 also...
Strategy Based Diagnostics - 08/27/2019
GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to...
Squeak and/or Clunking Noise: - 09/24/2019
... failure, the correction is to either re-torque the U-bolts of the leaf spring assembly and install new rear leaf spring inserts, or to replace the rear shackle. ...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
The Powertrain warranty on GM vehicles varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s...
Bulletin Tip - 10/23/2019
... Envision and Cadillac XT5, 2018-19 Chevrolet Equinox, 2017-18 GMC Acadia, and 2018-19 GMC Terrain vehicles. The condition may be a result of vehicle alignment issues and/or normal tire performance attributes. When replacing tires on vehicles...
Battery Powered Escalade - 01/03/2020
... SUV by the end of 2023. A battery powered Cadillac Escalade will be one of the four electric vehicles planned for production. The vehicle will be produced in the Detroit Hamtramck Assembly plant. EV production at the plant is scheduled to start in 2...
Keyless Entry Batteries - 05/28/2020
... only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet. ...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... are used to describe the different payment categories: Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty, but the repair is not the result of a defect in materials or workmanship. Goodwill...
Wrong Way Drivers - 03/27/2020
... to be deployed on freeways and highways to send alerts to authorities, mobile devices or connected vehicles upon detecting a wrong way driver. The alert informs at risk vehicles of the wrong way drivers location, speed, and direction of travel. Wrong...
Recently Revised Bulletins - 04/29/2020
... the March 2020 Policy and Procedure Manual update. With this month’s edition of the Warranty News we highlight three recently revised bulletins. Bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information -...
Pre-Write Up Forms - 01/28/2020
... on job cards. The completed pre-write up form must be attached to the job card and retained in the vehicle history folder. Estimated mileage documented on a pre-write up form requires a physical inspection of the vehicle’s actual mileage by the...
Wheel Alignments - 02/27/2020
Bulletin 05-03-07-009 has been updated to include the 2017-2020 model year vehicles. The bulletin provides recommendations for customer concerns related to wheel alignment. The bulletin contains a wheel alignment job card questionnaire that is to be completed...
100% Policy and Part Warranties - 02/27/2020
... policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1: All new or remanufactured GM Parts and Accessories installed by Service Agents under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC,...
Battery Replacement Transactions - 01/28/2020
... or the Diagnostic Charge Battery Station for diagnosing batteries under warranty and maintaining new inventory vehicles. The test result printout containing the Warranty Code must be printed and attached to the job card and the code must be entered in...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations. Many service managers are hesitant to use CCND labor operations as they feel your customer may not be pleased...
Electric Models - 06/23/2020
... out plug-in models. Plans are to refresh only about 65% of the current sales volume with revamped vehicles, which is third-to-last among major manufacturers. GM will move 30% of its vehicles to electric motor and battery power, an increase from the one...
Service Department - 07/30/2020
The number of customers that are delaying getting their vehicle serviced or repaired due to concerns about the coronavirus continue to fall from a high of 40% in April according to a Cox Automotive Study. Of those consumers surveyed in mid-May only 28%...
Correct OnTrac Rental Reasons - 07/30/2020
GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is put into one...
Corvette Maintenance - 08/25/2020
The new 2020 Corvette, equipped with the next-generation 6.2L small block V8 LT2 engine, only requires one service event. The new engine-mounted dry sump oil system has eliminated the requirement of changing the oil and filter at 500 miles. The maintenance...
Full Display Mirror - 10/27/2020
Gentex, a Michigan based mirror and automotive electronics supplier, has added a new feature to its camera-based rearview mirror; a built-in digital video recorder that automatically preserves accident footage. The system uses a rear-facing camera to...
Reject of the Month - December 2020 - 11/25/2020
... a copy of the PDI Mode print out with the vehicle file as proof of maintenance while the new vehicle is in dealer inventory and every 30 days thereafter while in inventory. Share this information with the service advisor and technician to address battery...
GMC - 11/25/2020
Cadillac isn’t the biggest seller of luxury vehicles anymore, it’s GMC. The high-end Denali and AT-4 lines are outselling the traditional luxury brand in the US this year. GMC is expanding the AT-4 off-road sub-brand and planning a couple...
Diagnostic Charge Battery Station - 11/25/2020
A new software version was released for the DCBS. The latest version of software, DCAG1-30, improves features associated with the next generation tester. The update includes 2021 model year vehicles, restores the tester input current capacity from 40...
Temporary Use of Non-GM Battery - 12/29/2020
... may install a non-GM battery when an OEM battery is not available for replacement under the New Vehicle Limited Warranty. This temporary policy exception only applies to repairs covered within the B2B Limited Warranty on job cards that are dated...
Grocery Delivery Pilot - 07/23/2018
Kroger and Nuro, an autonomous vehicle start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and...
Paid Transaction Audit - 07/23/2018
... WCC. Or, if the original WCC is not retrievable, the vehicle must be reprogrammed to generate a new WCC for submission re-using the labor code provided in the bulletin. ...
Advanced Batteries - 06/25/2018
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance,...
Outside Review Mirrors - 03/26/2018
Outside rearview mirrors are covered under the New Vehicle Limited Warranty for any manufacturing defect both in function and finish. Replacement for finish stone chips, marks, and scratches is not covered. Finish fading, chrome flaking/peeling, or delamination...
... Envision and Cadillac XT5, 2018-19 Chevrolet Equinox, 2017-18 GMC Acadia, and 2018-19 GMC Terrain vehicles. The condition may be a result of vehicle alignment issues and/or normal tire performance attributes. When replacing tires on vehicles...
Battery Powered Escalade - 01/03/2020
... SUV by the end of 2023. A battery powered Cadillac Escalade will be one of the four electric vehicles planned for production. The vehicle will be produced in the Detroit Hamtramck Assembly plant. EV production at the plant is scheduled to start in 2...
Keyless Entry Batteries - 05/28/2020
... only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet. ...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... are used to describe the different payment categories: Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty, but the repair is not the result of a defect in materials or workmanship. Goodwill...
Wrong Way Drivers - 03/27/2020
... to be deployed on freeways and highways to send alerts to authorities, mobile devices or connected vehicles upon detecting a wrong way driver. The alert informs at risk vehicles of the wrong way drivers location, speed, and direction of travel. Wrong...
Recently Revised Bulletins - 04/29/2020
... the March 2020 Policy and Procedure Manual update. With this month’s edition of the Warranty News we highlight three recently revised bulletins. Bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information -...
Pre-Write Up Forms - 01/28/2020
... on job cards. The completed pre-write up form must be attached to the job card and retained in the vehicle history folder. Estimated mileage documented on a pre-write up form requires a physical inspection of the vehicle’s actual mileage by the...
Wheel Alignments - 02/27/2020
Bulletin 05-03-07-009 has been updated to include the 2017-2020 model year vehicles. The bulletin provides recommendations for customer concerns related to wheel alignment. The bulletin contains a wheel alignment job card questionnaire that is to be completed...
100% Policy and Part Warranties - 02/27/2020
... policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1: All new or remanufactured GM Parts and Accessories installed by Service Agents under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC,...
Battery Replacement Transactions - 01/28/2020
... or the Diagnostic Charge Battery Station for diagnosing batteries under warranty and maintaining new inventory vehicles. The test result printout containing the Warranty Code must be printed and attached to the job card and the code must be entered in...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations. Many service managers are hesitant to use CCND labor operations as they feel your customer may not be pleased...
Electric Models - 06/23/2020
... out plug-in models. Plans are to refresh only about 65% of the current sales volume with revamped vehicles, which is third-to-last among major manufacturers. GM will move 30% of its vehicles to electric motor and battery power, an increase from the one...
Service Department - 07/30/2020
The number of customers that are delaying getting their vehicle serviced or repaired due to concerns about the coronavirus continue to fall from a high of 40% in April according to a Cox Automotive Study. Of those consumers surveyed in mid-May only 28%...
Correct OnTrac Rental Reasons - 07/30/2020
GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is put into one...
Corvette Maintenance - 08/25/2020
The new 2020 Corvette, equipped with the next-generation 6.2L small block V8 LT2 engine, only requires one service event. The new engine-mounted dry sump oil system has eliminated the requirement of changing the oil and filter at 500 miles. The maintenance...
Full Display Mirror - 10/27/2020
Gentex, a Michigan based mirror and automotive electronics supplier, has added a new feature to its camera-based rearview mirror; a built-in digital video recorder that automatically preserves accident footage. The system uses a rear-facing camera to...
Reject of the Month - December 2020 - 11/25/2020
... a copy of the PDI Mode print out with the vehicle file as proof of maintenance while the new vehicle is in dealer inventory and every 30 days thereafter while in inventory. Share this information with the service advisor and technician to address battery...
GMC - 11/25/2020
Cadillac isn’t the biggest seller of luxury vehicles anymore, it’s GMC. The high-end Denali and AT-4 lines are outselling the traditional luxury brand in the US this year. GMC is expanding the AT-4 off-road sub-brand and planning a couple...
Diagnostic Charge Battery Station - 11/25/2020
A new software version was released for the DCBS. The latest version of software, DCAG1-30, improves features associated with the next generation tester. The update includes 2021 model year vehicles, restores the tester input current capacity from 40...
Temporary Use of Non-GM Battery - 12/29/2020
... may install a non-GM battery when an OEM battery is not available for replacement under the New Vehicle Limited Warranty. This temporary policy exception only applies to repairs covered within the B2B Limited Warranty on job cards that are dated...
Grocery Delivery Pilot - 07/23/2018
Kroger and Nuro, an autonomous vehicle start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and...
Paid Transaction Audit - 07/23/2018
... WCC. Or, if the original WCC is not retrievable, the vehicle must be reprogrammed to generate a new WCC for submission re-using the labor code provided in the bulletin. ...
Advanced Batteries - 06/25/2018
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance,...
Outside Review Mirrors - 03/26/2018
Outside rearview mirrors are covered under the New Vehicle Limited Warranty for any manufacturing defect both in function and finish. Replacement for finish stone chips, marks, and scratches is not covered. Finish fading, chrome flaking/peeling, or delamination...
Avoiding Add On Repair Flags - 03/26/2018
... are two examples: Instead of adding a line to the existing job card, some dealers will open up a new job card. While that will definitely keep your add-on repair percentage down, it is easily spotted in an audit. An auditor will definitely question...
Refrigerant Certification - 03/26/2018
Under the EPA’s new restrictions, dealerships must have at least one technician certified to handle automotive refrigerants. Under the new rule that took effect on January 1, 2018, selling refrigerants to an uncertified technician, or handling them...
Straight Time - 05/22/2018
... Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST prior to the first transaction submission. Management is also responsible...
In-Car App - 05/22/2018
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select...
Cadillac XT4 - 04/23/2018
... designers styled and engineered the XT4, creating a crossover that they would want to drive. The new model will be powered by the new 2.0L turbocharged engine with cylinder deactivation and a 9-speed transmission....
Buick Regal SD Cards - 09/25/2018
... navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the bag, it is easily overlooked. Only those vehicles equipped with RPO IOT receive a Navigation SD card....
Thor the Crash Test Dummy - 09/25/2018
Thor is the newest, human-like crash test dummy developed under funding by NHTSA. Thor has a full rib package, clavicles, and softer features that replicate humans more accurately than today’s Hybrid 3 dummies. Thor can capture much more information...
Garage Remodel - 09/25/2018
... SUVs has created a unique business in garage remodels as people try to create space for bigger vehicles and still have room for storage. Large trucks, SUVs, and accessories such as roof racks, carriers, larger tires, and lift kits, are keeping builders...
Cadillac HQ - 10/24/2018
... to maintain a brand presence at the current headquarters, which the company leased until 2025. The new headquarters will be located near the GM technical center in Warren, MI. The move will place the Cadillac brand team closer to those responsible for...
Profit and Business - 12/19/2018
... investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 2021. ...
WPC Parts Return Program - 12/19/2018
... the repair performed is within the warranty period, but the product issue is not covered by the New Vehicle Limited Warranty. Don’t forget to submit an adjustment for $25 administration allowance and applicable core allowances for every part...
Reject of the Month - Error code 903 - 11/29/2018
The owner of a 2017 Chevrolet Colorado brought their vehicle into the service department in late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC...
Field Action Bulletin Number Change - 11/29/2018
There is a new numbering structure in place for field action bulletins. The new system will further align the GM North America region with the other four regions of the world and with implementing the GM Global Field Action Management (GFAM) System. The...
myChevrolet app - 07/25/2017
Chevrolet owners are able to remote start and stop their vehicle, lock and unlock the doors, activate and cancel the horn and lights, locate their vehicle, and receive walking directions to where it is parked using the myChevrolet app on Apple Watch....
Cadillac - 08/22/2017
... to market shifts. Cadillac will not replace the current XTS, CTS, or ATS in 2019, rather a new sedan, the CT5, will be offered. ...
SAASR Page Two - Expense Analysis - 08/21/2017
GWM calculates how often to expect certain types of repairs by vehicle type (e.g. Buick car, Chevrolet truck, Cadillac car, etc.) and the average expense involved when performing that repair based on warranty transactions processed by the region. GWM...
SAASR Page Two - Trend - 07/25/2017
... CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle serviced). The report displays statistics as either the CPVS, PVS, or as an O/U% (over/under). For example: a dealership’s...
OptiKleen and DEF - 07/25/2017
... DEF plus applicable handling allowances. Labor operation 0590062 is only applicable with 2017 and newer vehicles with eligible diesel engine codes (Labor operation 0590052 must be used to submit for PDI DEF fluid adds on 2016 model year vehicles). DEF...
Reject of the Month - 09/27/2017
... with the recall, sub group A and sub group B. Vehicles involved in sub group A will receive a new detent switch, as well as inspection, and possible replacement of the control module, and power sliding door front edge guard. Vehicles involved in sub...
OnStar - 09/27/2017
... service. Approximately 18,500 storm related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability to go to their vehicles with their laptop and maintain contact with family and friends. OnStar...
Reference Number - 12/21/2017
... correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to determine what repairs are required for the particular vehicle based on the build date. Furthermore, a Reference...
Odometer - 12/21/2017
The number of miles or kilometers on the vehicle when it enters the service area for service must be recorded on the job card. This reading is used to determine if the vehicle is within the warranty mileage period.
Self-Driving - 01/22/2018
GM submitted a federal safety proposal in early January to put a robotic vehicle, with no steering wheel or gas pedal, on public roads in 2019. The petition was filed with NHTSA, seeking permission to deploy the autonomous cars that are built on the Chevrolet...
Lucky 7 Service Conquest Program - 01/22/2018
... designed to gain market share and improve dealer profitability by increasing retention of older vehicles. The program targets customers that have older vehicles (2006-2011) that have left the dealer or have not returned for service in 13 months....
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337...
... are two examples: Instead of adding a line to the existing job card, some dealers will open up a new job card. While that will definitely keep your add-on repair percentage down, it is easily spotted in an audit. An auditor will definitely question...
Refrigerant Certification - 03/26/2018
Under the EPA’s new restrictions, dealerships must have at least one technician certified to handle automotive refrigerants. Under the new rule that took effect on January 1, 2018, selling refrigerants to an uncertified technician, or handling them...
Straight Time - 05/22/2018
... Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST prior to the first transaction submission. Management is also responsible...
In-Car App - 05/22/2018
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select...
Cadillac XT4 - 04/23/2018
... designers styled and engineered the XT4, creating a crossover that they would want to drive. The new model will be powered by the new 2.0L turbocharged engine with cylinder deactivation and a 9-speed transmission....
Buick Regal SD Cards - 09/25/2018
... navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the bag, it is easily overlooked. Only those vehicles equipped with RPO IOT receive a Navigation SD card....
Thor the Crash Test Dummy - 09/25/2018
Thor is the newest, human-like crash test dummy developed under funding by NHTSA. Thor has a full rib package, clavicles, and softer features that replicate humans more accurately than today’s Hybrid 3 dummies. Thor can capture much more information...
Garage Remodel - 09/25/2018
... SUVs has created a unique business in garage remodels as people try to create space for bigger vehicles and still have room for storage. Large trucks, SUVs, and accessories such as roof racks, carriers, larger tires, and lift kits, are keeping builders...
Cadillac HQ - 10/24/2018
... to maintain a brand presence at the current headquarters, which the company leased until 2025. The new headquarters will be located near the GM technical center in Warren, MI. The move will place the Cadillac brand team closer to those responsible for...
Profit and Business - 12/19/2018
... investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 2021. ...
WPC Parts Return Program - 12/19/2018
... the repair performed is within the warranty period, but the product issue is not covered by the New Vehicle Limited Warranty. Don’t forget to submit an adjustment for $25 administration allowance and applicable core allowances for every part...
Reject of the Month - Error code 903 - 11/29/2018
The owner of a 2017 Chevrolet Colorado brought their vehicle into the service department in late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC...
Field Action Bulletin Number Change - 11/29/2018
There is a new numbering structure in place for field action bulletins. The new system will further align the GM North America region with the other four regions of the world and with implementing the GM Global Field Action Management (GFAM) System. The...
myChevrolet app - 07/25/2017
Chevrolet owners are able to remote start and stop their vehicle, lock and unlock the doors, activate and cancel the horn and lights, locate their vehicle, and receive walking directions to where it is parked using the myChevrolet app on Apple Watch....
Cadillac - 08/22/2017
... to market shifts. Cadillac will not replace the current XTS, CTS, or ATS in 2019, rather a new sedan, the CT5, will be offered. ...
SAASR Page Two - Expense Analysis - 08/21/2017
GWM calculates how often to expect certain types of repairs by vehicle type (e.g. Buick car, Chevrolet truck, Cadillac car, etc.) and the average expense involved when performing that repair based on warranty transactions processed by the region. GWM...
SAASR Page Two - Trend - 07/25/2017
... CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle serviced). The report displays statistics as either the CPVS, PVS, or as an O/U% (over/under). For example: a dealership’s...
OptiKleen and DEF - 07/25/2017
... DEF plus applicable handling allowances. Labor operation 0590062 is only applicable with 2017 and newer vehicles with eligible diesel engine codes (Labor operation 0590052 must be used to submit for PDI DEF fluid adds on 2016 model year vehicles). DEF...
Reject of the Month - 09/27/2017
... with the recall, sub group A and sub group B. Vehicles involved in sub group A will receive a new detent switch, as well as inspection, and possible replacement of the control module, and power sliding door front edge guard. Vehicles involved in sub...
OnStar - 09/27/2017
... service. Approximately 18,500 storm related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability to go to their vehicles with their laptop and maintain contact with family and friends. OnStar...
Reference Number - 12/21/2017
... correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to determine what repairs are required for the particular vehicle based on the build date. Furthermore, a Reference...
Odometer - 12/21/2017
The number of miles or kilometers on the vehicle when it enters the service area for service must be recorded on the job card. This reading is used to determine if the vehicle is within the warranty mileage period.
Self-Driving - 01/22/2018
GM submitted a federal safety proposal in early January to put a robotic vehicle, with no steering wheel or gas pedal, on public roads in 2019. The petition was filed with NHTSA, seeking permission to deploy the autonomous cars that are built on the Chevrolet...
Lucky 7 Service Conquest Program - 01/22/2018
... designed to gain market share and improve dealer profitability by increasing retention of older vehicles. The program targets customers that have older vehicles (2006-2011) that have left the dealer or have not returned for service in 13 months....
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337...
Reject of the Month - 11/21/2017
... confirmed that the supporting alignment specs were attached. Since the VIN was still within the New Vehicle Limited Bumper-to-Bumper Warranty, the ZREG transaction was submitted for payment. The transaction rejected with the following error: --------------------------------------------------------------------------------------------------------- Error...
Storm-Driven Demand Fading - 11/21/2017
Following Hurricanes Harvey and Irma, October was a big month for used vehicle sales. Industry experts anticipate that the post-disaster replacement rush will play out by the end of November. Demand, driven by Texas and Florida storm replacement, has...
The Early Bird - Night Drop - 12/21/2017
... performed, if none of the above acceptable customer authorizations can be obtained. These new policies do provide some flexibility for the customer that prefers to use the EB/ND feature at the dealership, as well as for service management, in some...
IVH - Field Actions - 02/17/2017
When an expiration date is added to a field action, all vehicles associated with that field action will display as expired for 30 days. This allows transaction processing to continue on associated vehicles. After 30 days, the status for that field action...
Potential Limits on Visas - 03/21/2017
Possible limits on the visa program, that is intended for high-skilled foreign workers, may slow self-driving vehicle efforts. The H1-B visa program, a pool of up to 85,000 temporary visas distributed annually by lottery, has come under criticism. Automakers...
Buick Regal - 04/17/2017
GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon version...
16/17 Corvette Maintenance - 04/17/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first. The added maintenance event covers the required...
GM Authorization Required - 12/21/2016
... Portal for repairs performed beyond the terms of any Applicable Warranty listed in IVH and the vehicle is beyond 6 years and/or 150,000 miles. Transactions submitted for repairs that are covered under an Applicable Warranty or by an active CPO warranty,...
Recalls and Supporting Documentation - 12/21/2016
... a warranty repair. The reprogramming process is a procedure used to update a module with new software or calibration files. The procedure is labor only and is performed using the SPS application. SPS reprogramming labor codes are specifically...
Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return...
Mirrorless Cars - 07/28/2016
Mirrorless cars, or vehicles that do not have glass mirrors in favor or video screens, have been proposed for years by stylists and engineers that want sleeker looks as well as improved safety and fuel efficiency. The proposals have come closer to reality...
Bolt EV - 09/27/2016
... to go on sale later this year. Chevrolet states that it will be the first affordable electric vehicle with 200 miles or more of range. At an expected MSRP below $37,500, the Bolt EV will be a game changer for the electric car segment. The Bolt offers...
Coding Transportation Transactions - 09/27/2016
Damaged body panels on new vehicles delivered to dealerships by transportation carriers are typically repaired or replaced. Any questions regarding how much damage is too much damage should be directed to the DBC. Neither your Warranty Support Center...
R1234yf - 10/26/2016
... 2013-2017 model year Buick, Cadillac, Chevrolet, and GMC vehicles that may be produced with the new refrigerant. Always reference the A/C refrigerant charge label for proper refrigerant identification. The printed summary of the completed repair must...
WPC Parts Return Program - 10/26/2016
... the repair performed is within the warranty period, but the product issue is not covered by the New Vehicle Limited Warranty. Don't forget to submit an adjustment for $25 administration allowance and applicable core allowances for every part return...
1.6L Diesel Engine - 10/26/2016
The 1.6L diesel engine is a new design developed in Turin, Italy. The engine has been nicknamed the Whisper Diesel because it runs so quietly. It is anticipated that the engine will be rated at 136 hp for the US, with the new Equinox diesel anticipated...
Batteries - 02/02/2016
... miles, whichever is greater. The Service Agent must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
2016 Spark - 03/01/2016
GM established an Action Center through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warr...
Ban on Self-Driving Cars - 01/11/2016
... cars that travel with no humans on board. Under the proposal by the California Department of Motor Vehicles, all autonomous cars would need a steering wheel and pedals when operating on California's public roads. A licensed driver with an autonomous...
Certified Pre-Owned - 01/11/2016
... Chevrolet Tahoe/GMC Yukons equipped with 5.3L or 6.2L engines have a 0W20 oil specification. These vehicles were previously covered under the $35 reimbursement level. Effective in December, these vehicles are reimbursed at a $50 level. ...
Color Choices - 04/08/2016
Since 2011, white has been the most popular vehicle color in North America, according to PPG Industries. In 2015, 23 to 19 percent of vehicles were white over black, followed by gray at 17 percent and silver at 15 percent. This shows that neutral colors...
GM Parts Ordering - 04/28/2016
... type in the GMCCA system and should only be created in the specific critical situations such as: vehicle or tourist down, pending vehicle buyback/repurchase, revenue producing/commercial vehicle, other parameters. GM will reimburse the freight...
Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes...
2016 Silverado Face Lift - 07/29/2015
... that have been stock since the 1980's have been replaced with smaller more stylized units. The new model also adds a more muscular hood and a new front fascia. The Z71 trim level will feature two rows of LED lights separated by an accent bar that stretches...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
... confirmed that the supporting alignment specs were attached. Since the VIN was still within the New Vehicle Limited Bumper-to-Bumper Warranty, the ZREG transaction was submitted for payment. The transaction rejected with the following error: --------------------------------------------------------------------------------------------------------- Error...
Storm-Driven Demand Fading - 11/21/2017
Following Hurricanes Harvey and Irma, October was a big month for used vehicle sales. Industry experts anticipate that the post-disaster replacement rush will play out by the end of November. Demand, driven by Texas and Florida storm replacement, has...
The Early Bird - Night Drop - 12/21/2017
... performed, if none of the above acceptable customer authorizations can be obtained. These new policies do provide some flexibility for the customer that prefers to use the EB/ND feature at the dealership, as well as for service management, in some...
IVH - Field Actions - 02/17/2017
When an expiration date is added to a field action, all vehicles associated with that field action will display as expired for 30 days. This allows transaction processing to continue on associated vehicles. After 30 days, the status for that field action...
Potential Limits on Visas - 03/21/2017
Possible limits on the visa program, that is intended for high-skilled foreign workers, may slow self-driving vehicle efforts. The H1-B visa program, a pool of up to 85,000 temporary visas distributed annually by lottery, has come under criticism. Automakers...
Buick Regal - 04/17/2017
GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon version...
16/17 Corvette Maintenance - 04/17/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first. The added maintenance event covers the required...
GM Authorization Required - 12/21/2016
... Portal for repairs performed beyond the terms of any Applicable Warranty listed in IVH and the vehicle is beyond 6 years and/or 150,000 miles. Transactions submitted for repairs that are covered under an Applicable Warranty or by an active CPO warranty,...
Recalls and Supporting Documentation - 12/21/2016
... a warranty repair. The reprogramming process is a procedure used to update a module with new software or calibration files. The procedure is labor only and is performed using the SPS application. SPS reprogramming labor codes are specifically...
Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return...
Mirrorless Cars - 07/28/2016
Mirrorless cars, or vehicles that do not have glass mirrors in favor or video screens, have been proposed for years by stylists and engineers that want sleeker looks as well as improved safety and fuel efficiency. The proposals have come closer to reality...
Bolt EV - 09/27/2016
... to go on sale later this year. Chevrolet states that it will be the first affordable electric vehicle with 200 miles or more of range. At an expected MSRP below $37,500, the Bolt EV will be a game changer for the electric car segment. The Bolt offers...
Coding Transportation Transactions - 09/27/2016
Damaged body panels on new vehicles delivered to dealerships by transportation carriers are typically repaired or replaced. Any questions regarding how much damage is too much damage should be directed to the DBC. Neither your Warranty Support Center...
R1234yf - 10/26/2016
... 2013-2017 model year Buick, Cadillac, Chevrolet, and GMC vehicles that may be produced with the new refrigerant. Always reference the A/C refrigerant charge label for proper refrigerant identification. The printed summary of the completed repair must...
WPC Parts Return Program - 10/26/2016
... the repair performed is within the warranty period, but the product issue is not covered by the New Vehicle Limited Warranty. Don't forget to submit an adjustment for $25 administration allowance and applicable core allowances for every part return...
1.6L Diesel Engine - 10/26/2016
The 1.6L diesel engine is a new design developed in Turin, Italy. The engine has been nicknamed the Whisper Diesel because it runs so quietly. It is anticipated that the engine will be rated at 136 hp for the US, with the new Equinox diesel anticipated...
Batteries - 02/02/2016
... miles, whichever is greater. The Service Agent must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
2016 Spark - 03/01/2016
GM established an Action Center through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warr...
Ban on Self-Driving Cars - 01/11/2016
... cars that travel with no humans on board. Under the proposal by the California Department of Motor Vehicles, all autonomous cars would need a steering wheel and pedals when operating on California's public roads. A licensed driver with an autonomous...
Certified Pre-Owned - 01/11/2016
... Chevrolet Tahoe/GMC Yukons equipped with 5.3L or 6.2L engines have a 0W20 oil specification. These vehicles were previously covered under the $35 reimbursement level. Effective in December, these vehicles are reimbursed at a $50 level. ...
Color Choices - 04/08/2016
Since 2011, white has been the most popular vehicle color in North America, according to PPG Industries. In 2015, 23 to 19 percent of vehicles were white over black, followed by gray at 17 percent and silver at 15 percent. This shows that neutral colors...
GM Parts Ordering - 04/28/2016
... type in the GMCCA system and should only be created in the specific critical situations such as: vehicle or tourist down, pending vehicle buyback/repurchase, revenue producing/commercial vehicle, other parameters. GM will reimburse the freight...
Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes...
2016 Silverado Face Lift - 07/29/2015
... that have been stock since the 1980's have been replaced with smaller more stylized units. The new model also adds a more muscular hood and a new front fascia. The Z71 trim level will feature two rows of LED lights separated by an accent bar that stretches...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
2016 Scheduled Maintenance Reminder - 09/02/2015
... Protection Scheduled Maintenance Programs remain in effect for most 2016 Chevrolet, Buick and GMC vehicles, the number of service events has been reduced to a maximum of two within the term. Previous model year vehicles (2014, 2015) received a maximum...
2016 Powertrain Warranty Reminder - 09/02/2015
2016 model year Chevrolet and GMC vehicles will come equipped with a 5-year/60,000 mile Powertrain Limited Warranty, in addition to the 3-year/36,000 mile bumper-to-bumper warranty. The previous powertrain warranty coverage on these vehicles was 5-years/100,000...
Active Phone Cooling - 09/02/2015
Some 2016 Chevrolet models will come equipped with a phone cooling system. The new feature uses an air vent connected to the vehicle's air conditioning and ventilation system to cool the wireless phone charging bin in the center console. Chevrolet's engineers...
Refrigerant Recovery and Recharge - 09/02/2015
... to four years and it is currently being used in some Cadillac ATS and XTS models. When a vehicle's air conditioning system blows less than cool air it is often low on refrigerant. Part of the diagnosis process is to connect the vehicle to a recovery/recharge...
APO and Trailer Lighting Reminder - 12/01/2015
If a customer brings a vehicle to the service department with either the Accessory Power Outlet or Trailer Lighting systems inoperative due to an open fuse, and a problem is not identified with the vehicle, it is reasonable to suspect that something the...
2016 Silverado - 10/23/2015
The 2016 Chevrolet Silverado unveiled at the Texas State Fair this fall included improved connectivity, a new, optional gearbox, updated grilles, and the end of the truck's signature stacked headlights. This set of updates will likely be the last before...
How Many Customer Signatures are Necessary? - 11/18/2013
... the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used, or rebuilt. The invoice must be signed by the owner or someone authorized by the owner to certify that repairs were done properly." In other words,...
Small GMC - 11/18/2013
GMC is planning a vehicle that is smaller than the Terrain crossover. At this point, no details on the product or its timing are being released. GMC introduced the Granite concept at the 2010 Detroit Auto Show. The concept vehicle is about the size of...
Certified Elite Criteria - 11/18/2013
... benefits the dealer is required to meet all of the established thresholds. The thresholds include new vehicle customer retention of 43% or higher, dealership parts loyalty of 85%, repeat repairs less than 3% and field action closure rate of 88%. The...
Important Policy Updates - 01/10/2014
The Service Policies and Procedures Manual underwent an update at the end of 2013. The new edition has been uploaded to Global with manual changes highlighted in yellow.The Courtesy Transportation Program has been updated with a few significant differences...
Service Update Bulletin 13330 - 02/27/2014
... All warranty transactions for this SUB were to be submitted prior to the cancellation date. All vehicles that were involved in SUB 13330, which addressed incorrect calibrations values in the Active Fuel Management System, are also involved in Safety...
Maxxis Spare Tires - 02/27/2014
Many GM vehicles are currently using compact spare tires made by Maxxis Tire. Vehicles involved include the Chevrolet Malibu, Traverse; Buick Enclave, Regal; and GMC Terrain, Acadia, just to name a few. These tires are not on the GM Tire Program. Dealers...
Service Update Bulletin 14002A - 02/27/2014
... Sierra 1500 pick-up trucks. The bulletin has been updated to communicate the increase in the per vehicle allowable net item amount for Daubert Nox-Rust and Lloyds Kryptonite Metal Treatment. The bulletin provides a service procedure to inspect, and if...
Batteries - 09/09/2014
... the warranty code is only generated under Diagnostic Mode when the test is set up as Out of Vehicle and when a Replace decision is the test result. While the battery does not have to be removed from the vehicle, the battery cables must be disconnected...
Cruze Noise on Start Up - 07/01/2014
... been established to replace the starter and fuse block replacement in 2012-2014 Chevrolet Cruze vehicles equipped with a 1.8L engine and manual transmission, built prior to January 10, 2014. Customers may comment on a knock noise coming from the front...
Hazard Flasher Operation - 05/09/2014
... part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has had the BCM programmed during a service visit. ...
Ignition Recall and GlobalConnect - 05/09/2014
GM has compiled all of the Ignition Recall related GlobalConnect Messages under a new Ignition Recall icon on the GlobalConnect homepage. Any newly released communications pertaining to the Ignition Recall will also be included in this location. ...
Recall Review - 04/03/2014
Two law firms have been retained by GM to perform an internal review in the handling of the 1.6 million vehicle recall. The recall is linked to 13 deaths and 31 crashes in which air bags failed to inflate. The National Highway Traffic Safety Administration...
Warranty Parts Center - 06/06/2014
... down process. The transmission tear down process we were involved with was from a 2014 model year vehicle with approximately 1,200 miles on it. The site technician was actively tearing down the transmission, while the GM engineer observed to determine...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
Service management must approve courtesy transportation before the customer receives the courtesy transportation vehicle by submitting for authorization on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin,...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries....
Takata Air Bags - 06/30/2015
... double the number that has already been recalled. It could take years for all of the involved vehicles to be repaired, due to a severe shortage of parts and the sheer quantity of vehicles involved. Takata's airbag trouble has been linked to the company's...
Chevrolet Bolt - 06/30/2015
The all electric Bolt is scheduled to go on sale sometime in 2017 and will be assembled at the Orion Township, MI, assembly plant. GM plans to invest $245 million and hire up to 300 workers at the plant to build the new electric vehicle.
Upcoming Safety Recall 15206 - 06/30/2015
Certain 2011-2013 Chevrolet Caprice PPV and 2008-2009 Pontiac G8 vehicles may have a defect with the front outboard lap seat belt anchor assembly. The flexible steel cable that connects the belt to the vehicle at the outside of the front outboard seating...
Commemorative Edition Camaro - 02/23/2015
The 2015 Commemorative Edition Camaro will be shipped with the front splitter (spoiler) in the vehicle. The front splitter must be installed during PDI. The PDI times for this vehicle have been adjusted to include installation time of the front split...
... Protection Scheduled Maintenance Programs remain in effect for most 2016 Chevrolet, Buick and GMC vehicles, the number of service events has been reduced to a maximum of two within the term. Previous model year vehicles (2014, 2015) received a maximum...
2016 Powertrain Warranty Reminder - 09/02/2015
2016 model year Chevrolet and GMC vehicles will come equipped with a 5-year/60,000 mile Powertrain Limited Warranty, in addition to the 3-year/36,000 mile bumper-to-bumper warranty. The previous powertrain warranty coverage on these vehicles was 5-years/100,000...
Active Phone Cooling - 09/02/2015
Some 2016 Chevrolet models will come equipped with a phone cooling system. The new feature uses an air vent connected to the vehicle's air conditioning and ventilation system to cool the wireless phone charging bin in the center console. Chevrolet's engineers...
Refrigerant Recovery and Recharge - 09/02/2015
... to four years and it is currently being used in some Cadillac ATS and XTS models. When a vehicle's air conditioning system blows less than cool air it is often low on refrigerant. Part of the diagnosis process is to connect the vehicle to a recovery/recharge...
APO and Trailer Lighting Reminder - 12/01/2015
If a customer brings a vehicle to the service department with either the Accessory Power Outlet or Trailer Lighting systems inoperative due to an open fuse, and a problem is not identified with the vehicle, it is reasonable to suspect that something the...
2016 Silverado - 10/23/2015
The 2016 Chevrolet Silverado unveiled at the Texas State Fair this fall included improved connectivity, a new, optional gearbox, updated grilles, and the end of the truck's signature stacked headlights. This set of updates will likely be the last before...
How Many Customer Signatures are Necessary? - 11/18/2013
... the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used, or rebuilt. The invoice must be signed by the owner or someone authorized by the owner to certify that repairs were done properly." In other words,...
Small GMC - 11/18/2013
GMC is planning a vehicle that is smaller than the Terrain crossover. At this point, no details on the product or its timing are being released. GMC introduced the Granite concept at the 2010 Detroit Auto Show. The concept vehicle is about the size of...
Certified Elite Criteria - 11/18/2013
... benefits the dealer is required to meet all of the established thresholds. The thresholds include new vehicle customer retention of 43% or higher, dealership parts loyalty of 85%, repeat repairs less than 3% and field action closure rate of 88%. The...
Important Policy Updates - 01/10/2014
The Service Policies and Procedures Manual underwent an update at the end of 2013. The new edition has been uploaded to Global with manual changes highlighted in yellow.The Courtesy Transportation Program has been updated with a few significant differences...
Service Update Bulletin 13330 - 02/27/2014
... All warranty transactions for this SUB were to be submitted prior to the cancellation date. All vehicles that were involved in SUB 13330, which addressed incorrect calibrations values in the Active Fuel Management System, are also involved in Safety...
Maxxis Spare Tires - 02/27/2014
Many GM vehicles are currently using compact spare tires made by Maxxis Tire. Vehicles involved include the Chevrolet Malibu, Traverse; Buick Enclave, Regal; and GMC Terrain, Acadia, just to name a few. These tires are not on the GM Tire Program. Dealers...
Service Update Bulletin 14002A - 02/27/2014
... Sierra 1500 pick-up trucks. The bulletin has been updated to communicate the increase in the per vehicle allowable net item amount for Daubert Nox-Rust and Lloyds Kryptonite Metal Treatment. The bulletin provides a service procedure to inspect, and if...
Batteries - 09/09/2014
... the warranty code is only generated under Diagnostic Mode when the test is set up as Out of Vehicle and when a Replace decision is the test result. While the battery does not have to be removed from the vehicle, the battery cables must be disconnected...
Cruze Noise on Start Up - 07/01/2014
... been established to replace the starter and fuse block replacement in 2012-2014 Chevrolet Cruze vehicles equipped with a 1.8L engine and manual transmission, built prior to January 10, 2014. Customers may comment on a knock noise coming from the front...
Hazard Flasher Operation - 05/09/2014
... part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has had the BCM programmed during a service visit. ...
Ignition Recall and GlobalConnect - 05/09/2014
GM has compiled all of the Ignition Recall related GlobalConnect Messages under a new Ignition Recall icon on the GlobalConnect homepage. Any newly released communications pertaining to the Ignition Recall will also be included in this location. ...
Recall Review - 04/03/2014
Two law firms have been retained by GM to perform an internal review in the handling of the 1.6 million vehicle recall. The recall is linked to 13 deaths and 31 crashes in which air bags failed to inflate. The National Highway Traffic Safety Administration...
Warranty Parts Center - 06/06/2014
... down process. The transmission tear down process we were involved with was from a 2014 model year vehicle with approximately 1,200 miles on it. The site technician was actively tearing down the transmission, while the GM engineer observed to determine...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
Service management must approve courtesy transportation before the customer receives the courtesy transportation vehicle by submitting for authorization on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin,...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries....
Takata Air Bags - 06/30/2015
... double the number that has already been recalled. It could take years for all of the involved vehicles to be repaired, due to a severe shortage of parts and the sheer quantity of vehicles involved. Takata's airbag trouble has been linked to the company's...
Chevrolet Bolt - 06/30/2015
The all electric Bolt is scheduled to go on sale sometime in 2017 and will be assembled at the Orion Township, MI, assembly plant. GM plans to invest $245 million and hire up to 300 workers at the plant to build the new electric vehicle.
Upcoming Safety Recall 15206 - 06/30/2015
Certain 2011-2013 Chevrolet Caprice PPV and 2008-2009 Pontiac G8 vehicles may have a defect with the front outboard lap seat belt anchor assembly. The flexible steel cable that connects the belt to the vehicle at the outside of the front outboard seating...
Commemorative Edition Camaro - 02/23/2015
The 2015 Commemorative Edition Camaro will be shipped with the front splitter (spoiler) in the vehicle. The front splitter must be installed during PDI. The PDI times for this vehicle have been adjusted to include installation time of the front split...
2015 Camaro - 09/09/2014
... models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to a missing concern, verify in IVH that the vehicle is equipped with RPO code E45. For 2014 model year Camaro's, RPO code E45 was standard...
Accessory Tow Hooks - 09/09/2014
There are additional vehicles that may be affected by the proper fascia not being installed at the plant for Accessory Tow Hook LPO's (VQY & SDA). Any additional vehicles that were not included in the first VIN list, complete the same steps to install...
Next-Gen Volt - 09/09/2014
... debut the next-generation Chevrolet Volt plug-in hybrid at the Detroit Auto Show in January. The new Volt is scheduled to arrive in dealership showrooms in late 2015. The new model will have a third seat in the rear and a 1.0L, three cylinder engine,...
Missing Key or Transmitter - 10/31/2014
... to be missing upon delivery are to be claimed as a transportation claim, not a warranty claim. The New Vehicle Delivery Key or Transmitter Replacement labour operation should be used with the ZTPT transaction; 0500010. ...
Recall 14116 & 14117 EPS - 10/31/2014
A 0.3 hour add has been included with these two recalls for those vehicles with adjustable foot pedals (RPO Code PDC). Technicians should document on the job card when there is a vehicle being repaired with adjustable foot pedals. This documentation will...
Mail-In Rebate - 12/19/2014
... of a dealer installed genuine GM parts engine or transmission on eligible 2009 or older GM vehicles. The rebate offer is valid on customer paid, dealer installed GM parts engine or transmission on eligible vehicles. It is effective from January 1, 2015,...
dexos2 - 12/19/2014
The only oil approved for the Cruze diesel is dexos2. Oils that meet the requirements of the vehicle will have the dexos2 certification mark on the container. This mark indicates that the oil has been approved to the dexos2 specification. Failure to use...
Crankshaft Rear Oil Seal - 12/19/2014
Bulletin 14-06-01-002A has been revised to include additional vehicles, make changes to the special tools, and to remove the build breakpoint date. The bulletin addresses an engine oil leak under the vehicle caused by the crankshaft #3 thrust bearing...
Corvette Z51 and Z06 - 12/19/2014
... all 2014/2015 Corvette Z51 and Z06 vehicles equipped with a dry sump system has been revised. The new schedule will require the oil/filter to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once...
Aftermarket Calibrations - 11/25/2014
Bulletin 09-06-04-026H has been revised to include 2015 model year vehicles and to provide a more concise Subject statement. The bulletin also contains the updated Global Labour Code for Suspected Tampering or Vehicle Modifications: 0600014. The labour...
CAM-03 Form - 08/29/2023
Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms...
Cadillac First Maintenance - 06/27/2023
... have 18 months to redeem the complimentary maintenance visit. The visit includes an oil change for vehicles with a gas or diesel engine, tire rotation, MPVI, and DEF refill for Cadillac vehicles with diesel engines. The first maintenance visit must be...
Sublet Invoice - 05/23/2023
... provided towing, sublet invoices and Service Agent records must show the reason for the tow, the vehicle license plate number, and/or VIN, and the location where the vehicle was picked up and/or distance towed. ...
Reject of the Month - May 2023 - 04/25/2023
Error 872: Dongle vehicle data is required for this transaction and not received. The dongle utilizes Wi-Fi to send the data collected during the scan to the cloud, which is then displayed on the service advisor’s PC in Service Workbench and...
The Warranty Resource Center - 04/25/2023
... which houses numerous SAVI videos, set up guides, and a system overview. In addition to the new resource information, the WRC contains six tiles on the home page, each containing a wealth of information, including, Policies, Procedures and Global...
Add On Repair Minor Change - 03/23/2023
... add on repair approval. Service management must still authorize add on repairs, after the new concern has been inspected and verified, in writing, on the job card. That authorization must include their signature/initials, the date, time, and an...
2024 Chevrolet Trax - 10/28/2022
The 2024 Chevrolet Trax is a new, technology-forward choice for customers seeking the practicality of a compact car and the utility of a SUV. It is larger than today’s Trax and provides more space for passengers and cargo. The new ACTIV edition...
Backlog - 11/21/2022
GM and Ford Motor Co. both expect to clear backlogs of unfinished vehicles before the end of the year, after battling supply hold ups. GM shipped out the majority of its 95,000 vehicles awaiting microchips and other scarce parts in the third quarter....
Shuttle - 11/22/2022
Many dealers take their service customers home, to work, or wherever they need to be while their vehicle is in the service department undergoing repairs. If those repairs are warranty repairs, with the exception of warranty maintenance and recall repairs...
Reject of the Month - December 2022 - 11/21/2022
... request was submitted by the dealer through the CSMT app with approval received. At that point the new steering wheel was ordered. During installation of the new steering wheel, the technician found that the center steering wheel bolt was seized and...
EV Charging - 01/05/2023
... in July to assist dealers with electricity cost associated with the EV charging requirement on new vehicles. GM will be implementing a similar EV charging compensation program for 2023 model year Chevrolet and GMC EV’s....
Added Options - 01/05/2023
Check the “Added Option Codes” section at the bottom of the Vehicle Build page in IVH for Service Agent Installed Accessories that have been applied to a vehicle after the point of sale. The added option code will display once the dealer has...
Cadillac LYRIQ - 02/28/2023
... the factory pre-set charge level (before starting PDI). Having an adequate charge ensures that the new vehicle is immediately ready for demonstration drives and/or customer delivery. ...
EV Battery Technology - 01/04/2023
GM and battery manufacturer Microvast are partnering to develop new electric vehicle battery technology and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
... models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to a missing concern, verify in IVH that the vehicle is equipped with RPO code E45. For 2014 model year Camaro's, RPO code E45 was standard...
Accessory Tow Hooks - 09/09/2014
There are additional vehicles that may be affected by the proper fascia not being installed at the plant for Accessory Tow Hook LPO's (VQY & SDA). Any additional vehicles that were not included in the first VIN list, complete the same steps to install...
Next-Gen Volt - 09/09/2014
... debut the next-generation Chevrolet Volt plug-in hybrid at the Detroit Auto Show in January. The new Volt is scheduled to arrive in dealership showrooms in late 2015. The new model will have a third seat in the rear and a 1.0L, three cylinder engine,...
Missing Key or Transmitter - 10/31/2014
... to be missing upon delivery are to be claimed as a transportation claim, not a warranty claim. The New Vehicle Delivery Key or Transmitter Replacement labour operation should be used with the ZTPT transaction; 0500010. ...
Recall 14116 & 14117 EPS - 10/31/2014
A 0.3 hour add has been included with these two recalls for those vehicles with adjustable foot pedals (RPO Code PDC). Technicians should document on the job card when there is a vehicle being repaired with adjustable foot pedals. This documentation will...
Mail-In Rebate - 12/19/2014
... of a dealer installed genuine GM parts engine or transmission on eligible 2009 or older GM vehicles. The rebate offer is valid on customer paid, dealer installed GM parts engine or transmission on eligible vehicles. It is effective from January 1, 2015,...
dexos2 - 12/19/2014
The only oil approved for the Cruze diesel is dexos2. Oils that meet the requirements of the vehicle will have the dexos2 certification mark on the container. This mark indicates that the oil has been approved to the dexos2 specification. Failure to use...
Crankshaft Rear Oil Seal - 12/19/2014
Bulletin 14-06-01-002A has been revised to include additional vehicles, make changes to the special tools, and to remove the build breakpoint date. The bulletin addresses an engine oil leak under the vehicle caused by the crankshaft #3 thrust bearing...
Corvette Z51 and Z06 - 12/19/2014
... all 2014/2015 Corvette Z51 and Z06 vehicles equipped with a dry sump system has been revised. The new schedule will require the oil/filter to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once...
Aftermarket Calibrations - 11/25/2014
Bulletin 09-06-04-026H has been revised to include 2015 model year vehicles and to provide a more concise Subject statement. The bulletin also contains the updated Global Labour Code for Suspected Tampering or Vehicle Modifications: 0600014. The labour...
CAM-03 Form - 08/29/2023
Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms...
Cadillac First Maintenance - 06/27/2023
... have 18 months to redeem the complimentary maintenance visit. The visit includes an oil change for vehicles with a gas or diesel engine, tire rotation, MPVI, and DEF refill for Cadillac vehicles with diesel engines. The first maintenance visit must be...
Sublet Invoice - 05/23/2023
... provided towing, sublet invoices and Service Agent records must show the reason for the tow, the vehicle license plate number, and/or VIN, and the location where the vehicle was picked up and/or distance towed. ...
Reject of the Month - May 2023 - 04/25/2023
Error 872: Dongle vehicle data is required for this transaction and not received. The dongle utilizes Wi-Fi to send the data collected during the scan to the cloud, which is then displayed on the service advisor’s PC in Service Workbench and...
The Warranty Resource Center - 04/25/2023
... which houses numerous SAVI videos, set up guides, and a system overview. In addition to the new resource information, the WRC contains six tiles on the home page, each containing a wealth of information, including, Policies, Procedures and Global...
Add On Repair Minor Change - 03/23/2023
... add on repair approval. Service management must still authorize add on repairs, after the new concern has been inspected and verified, in writing, on the job card. That authorization must include their signature/initials, the date, time, and an...
2024 Chevrolet Trax - 10/28/2022
The 2024 Chevrolet Trax is a new, technology-forward choice for customers seeking the practicality of a compact car and the utility of a SUV. It is larger than today’s Trax and provides more space for passengers and cargo. The new ACTIV edition...
Backlog - 11/21/2022
GM and Ford Motor Co. both expect to clear backlogs of unfinished vehicles before the end of the year, after battling supply hold ups. GM shipped out the majority of its 95,000 vehicles awaiting microchips and other scarce parts in the third quarter....
Shuttle - 11/22/2022
Many dealers take their service customers home, to work, or wherever they need to be while their vehicle is in the service department undergoing repairs. If those repairs are warranty repairs, with the exception of warranty maintenance and recall repairs...
Reject of the Month - December 2022 - 11/21/2022
... request was submitted by the dealer through the CSMT app with approval received. At that point the new steering wheel was ordered. During installation of the new steering wheel, the technician found that the center steering wheel bolt was seized and...
EV Charging - 01/05/2023
... in July to assist dealers with electricity cost associated with the EV charging requirement on new vehicles. GM will be implementing a similar EV charging compensation program for 2023 model year Chevrolet and GMC EV’s....
Added Options - 01/05/2023
Check the “Added Option Codes” section at the bottom of the Vehicle Build page in IVH for Service Agent Installed Accessories that have been applied to a vehicle after the point of sale. The added option code will display once the dealer has...
Cadillac LYRIQ - 02/28/2023
... the factory pre-set charge level (before starting PDI). Having an adequate charge ensures that the new vehicle is immediately ready for demonstration drives and/or customer delivery. ...
EV Battery Technology - 01/04/2023
GM and battery manufacturer Microvast are partnering to develop new electric vehicle battery technology and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Buick Buy Out - 01/24/2023
GM has offered to buy out Buick dealers that don’t want to invest in adding electric vehicle chargers and other tools necessary to sell and service electric vehicles as the brand transitions to all-electric by 2030. Acceptance of the buy out offer...
Sales Increase - 01/24/2023
... the year as interest rates continued to rise. GM’s US dealers sold approximately 55,000 more new vehicles last year than in 2021. GM states that its strength is in the pickup/SUV market with 1.1 million full-size pickups, midsize pickups ...
Warranty Block - 01/29/2024
... Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material or workmanship covered by the NVLW or Special Coverage Adjustment...
Chevrolet Blazer EV - 02/26/2024
Electric Vehicles (EV’s) contain a significant number of electronic modules that may require software updates. These updates are important to not only correct issues but also enhance vehicle functions. If a customer owned 2024 Chevrolet Blazer EV...
Customer Authorization and Stock Units - 02/26/2024
The service manager must sign where the customer typically signs for new and used inventory vehicles, at time of write up. No additional 4-element authorization is required on job cards written by the service manager. Authorization is required when the...
Plug In Hybrids - 02/26/2024
GM has plans to reintroduce the plug-in hybrid technology in select vehicles in North America. Plug in hybrids are propelled by both an electric motor and a gasoline engine for backup. Dealers are asking GM to consider plug in hybrids to alleviate consumer...
Cadillac Optiq - 11/29/2023
A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features...
Chevrolet Cruise - 11/29/2023
In the fall GM announced that it was pausing production of its autonomous Cruise Origin vehicles at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no...
Third-Party Adapters - 12/26/2023
GM discourages the use of third-party adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affect...
EV Fleet - 01/29/2024
In 2022 rental car giant Hertz made big news when it announced plans to purchase 175,000 electric vehicles from GM to diversify its fleet. Now Hertz has announced plans to sell about a third of its global EVs this year and use the proceeds to buy gasoline-powered...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
The New Vehicle Bumper-to-Bumper warranty provides extensive coverage, but there are time and mileage restrictions on certain repairs. Brake pads are only covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake...
Keyless Entry - 10/25/2023
... only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials or workmanship are covered during the NVLW period....
Warranty Administrator Tips - 10/25/2023
... repairs also go directly to the warranty administrator for review, making sure the old and new serial numbers are present, the technicians cause and correction documentation is correct, and, when required, there is a cost comparison worksheet attached...
Bidirectional Charging - 08/29/2023
... send energy from its battery to other sources, such as a house. GM’s first generation Ultium vehicle-to-home bidirectional charger will go on sale in the fourth quarter as Chevrolet launches the Silverado EV. The technology will allow consumers...
CSMT App - 08/29/2023
... available for download on August 30. The app update provides an enhanced user experience with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes...
100% Policy and Part Warranties - 02/25/2021
... Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1 - All new or remanufactured GM Parts and Accessories installed by Service Agents under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac...
Medium Duty Labor Rate Increase - 03/22/2021
... in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately effective and only applies to warranty payments on medium-duty vehicles. The rate increase applies to both...
Infrastructure - 02/25/2021
... Economy, a nonprofit research and advocacy group based in Washington DC. California is followed by New York, DC, Maryland, and Massachusetts. GM has announced that it aspires to have all its light duty vehicles be zero emission by 2035. ...
Required Job Card Information - 12/29/2020
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements. The Warranty...
Bulletin 20NA159 Tire Warranty - 12/29/2020
The New Vehicle Tire Warranty Program bulletin was updated to version 2 in late December 2020. The revision clarifies that the bulletin only applies to dealers in the United States. The latest update provides updated contact information (the local tire...
Engineering Information Bulletins - 01/27/2021
... Working with engineering to resolve vehicle defects will help everyone in the long run through new bulletins and fewer warranty defects....
Key Fob Warranty - 05/26/2021
... GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission must include a picture of the Signal Detection screen....
Automatic Stop/Start Feature - 06/29/2021
Due to the shortage of semiconductors, a new change was announced with select full-size SUV and light duty full-size pickup truck powertrains produced on or after June 7, 2021. The Automatic Stop/Start feature will no longer be available on certain 2021...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... in effect. To determine which warranty your Cadillac customer has, you must refer to Investigate Vehicle History (IVH)/Applicable Warranties. The oldest of the three warranties is displayed in Applicable Warranties as “CPO B2B Limited Warranty”....
Badging - 04/29/2021
Bigger name plates are becoming the norm with the newest crossovers, SUVs, and even minivans. The trend is already routine on pickups, with big, bold badges gaining popularity on other light trucks. Chevrolet has moved the badging on the redesigned Tahoe...
GM has offered to buy out Buick dealers that don’t want to invest in adding electric vehicle chargers and other tools necessary to sell and service electric vehicles as the brand transitions to all-electric by 2030. Acceptance of the buy out offer...
Sales Increase - 01/24/2023
... the year as interest rates continued to rise. GM’s US dealers sold approximately 55,000 more new vehicles last year than in 2021. GM states that its strength is in the pickup/SUV market with 1.1 million full-size pickups, midsize pickups ...
Warranty Block - 01/29/2024
... Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material or workmanship covered by the NVLW or Special Coverage Adjustment...
Chevrolet Blazer EV - 02/26/2024
Electric Vehicles (EV’s) contain a significant number of electronic modules that may require software updates. These updates are important to not only correct issues but also enhance vehicle functions. If a customer owned 2024 Chevrolet Blazer EV...
Customer Authorization and Stock Units - 02/26/2024
The service manager must sign where the customer typically signs for new and used inventory vehicles, at time of write up. No additional 4-element authorization is required on job cards written by the service manager. Authorization is required when the...
Plug In Hybrids - 02/26/2024
GM has plans to reintroduce the plug-in hybrid technology in select vehicles in North America. Plug in hybrids are propelled by both an electric motor and a gasoline engine for backup. Dealers are asking GM to consider plug in hybrids to alleviate consumer...
Cadillac Optiq - 11/29/2023
A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features...
Chevrolet Cruise - 11/29/2023
In the fall GM announced that it was pausing production of its autonomous Cruise Origin vehicles at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no...
Third-Party Adapters - 12/26/2023
GM discourages the use of third-party adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affect...
EV Fleet - 01/29/2024
In 2022 rental car giant Hertz made big news when it announced plans to purchase 175,000 electric vehicles from GM to diversify its fleet. Now Hertz has announced plans to sell about a third of its global EVs this year and use the proceeds to buy gasoline-powered...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
The New Vehicle Bumper-to-Bumper warranty provides extensive coverage, but there are time and mileage restrictions on certain repairs. Brake pads are only covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake...
Keyless Entry - 10/25/2023
... only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials or workmanship are covered during the NVLW period....
Warranty Administrator Tips - 10/25/2023
... repairs also go directly to the warranty administrator for review, making sure the old and new serial numbers are present, the technicians cause and correction documentation is correct, and, when required, there is a cost comparison worksheet attached...
Bidirectional Charging - 08/29/2023
... send energy from its battery to other sources, such as a house. GM’s first generation Ultium vehicle-to-home bidirectional charger will go on sale in the fourth quarter as Chevrolet launches the Silverado EV. The technology will allow consumers...
CSMT App - 08/29/2023
... available for download on August 30. The app update provides an enhanced user experience with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes...
100% Policy and Part Warranties - 02/25/2021
... Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1 - All new or remanufactured GM Parts and Accessories installed by Service Agents under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac...
Medium Duty Labor Rate Increase - 03/22/2021
... in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately effective and only applies to warranty payments on medium-duty vehicles. The rate increase applies to both...
Infrastructure - 02/25/2021
... Economy, a nonprofit research and advocacy group based in Washington DC. California is followed by New York, DC, Maryland, and Massachusetts. GM has announced that it aspires to have all its light duty vehicles be zero emission by 2035. ...
Required Job Card Information - 12/29/2020
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements. The Warranty...
Bulletin 20NA159 Tire Warranty - 12/29/2020
The New Vehicle Tire Warranty Program bulletin was updated to version 2 in late December 2020. The revision clarifies that the bulletin only applies to dealers in the United States. The latest update provides updated contact information (the local tire...
Engineering Information Bulletins - 01/27/2021
... Working with engineering to resolve vehicle defects will help everyone in the long run through new bulletins and fewer warranty defects....
Key Fob Warranty - 05/26/2021
... GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission must include a picture of the Signal Detection screen....
Automatic Stop/Start Feature - 06/29/2021
Due to the shortage of semiconductors, a new change was announced with select full-size SUV and light duty full-size pickup truck powertrains produced on or after June 7, 2021. The Automatic Stop/Start feature will no longer be available on certain 2021...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... in effect. To determine which warranty your Cadillac customer has, you must refer to Investigate Vehicle History (IVH)/Applicable Warranties. The oldest of the three warranties is displayed in Applicable Warranties as “CPO B2B Limited Warranty”....
Badging - 04/29/2021
Bigger name plates are becoming the norm with the newest crossovers, SUVs, and even minivans. The trend is already routine on pickups, with big, bold badges gaining popularity on other light trucks. Chevrolet has moved the badging on the redesigned Tahoe...
High Voltage Battery - 03/22/2021
... for full battery packs on restriction. Once TAC has approved, dealers must contact the Speirs New Technologies Battery Service Center (405.605.8096). The bulletin provides a reference table that provides a summary of model years, vehicles,...
12V Battery Job Aid - 12/01/2021
... The document is a helpful tool for addressing factory installed OE battery replacements under the New Vehicle Bumper to Bumper Warranty. Once the B2B warranty expires, the customer is responsible for battery repairs/replacements. Policy adjustments are...
Battery Warranty - 10/01/2021
... miles, whichever is greater. The Service Agent must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
Suburban - 10/01/2021
... contract from the state department to develop the next generation large support utility commercial vehicles for the department’s Diplomatic Security Service (DSS). The DSS is the federal law enforcement and security arm of the department. GM Defense...
Four Wheel Steer - 08/30/2021
... tighter turning radius at low speeds, improved handling, and stability at higher speeds. The all-new Silverado will be manufactured at Factory Zero....
Chevrolet Bolt EV - 07/27/2021
... after charging because of fire risks. Additionally, owners are recommended to not leave the vehicles charging overnight. The electric vehicles are from the 2017-19 model years and were recalled last year for the potential of fire in the high-voltage...
Rearview Camera - 09/26/2022
Ford, GM, and Rivian have issued safety recalls affecting close to 400,000 vehicles. An internal lens on the rearview camera that is equipped on those vehicles has an antireflective coating that may degrade over time from exposure to ultraviolet radiation....
2023 Cadillac Lyriq - 09/26/2022
Owners of a new Cadillac Lyriq receive one covered maintenance visit as part of the Cadillac Premium Care owner benefits. Cadillac covers the first maintenance visit within the first 18 months of ownership (the service can only be performed at Cadillac...
Customer Concern Verification Sheets - 08/22/2022
... rely on service advisors to listen to the problems the customer is having with their vehicle, ask questions to better understand the problem, and put that conversation in writing on the job card. Customers don’t necessarily understand how important...
R-1234yf - 08/22/2022
When servicing vehicles with R-1234yf, the technician must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. A copy of...
CSMT Pre-Repair Authorization - 08/22/2022
The newly restricted labor codes for components that require CSMT Pre-Repair Authorization went into effect on August 15. The newly added components include: drive motor battery charger cables, 2021-current MY front headlamps, and 2019-current MY Silverado...
Global and CoL Profiles - 01/27/2022
... to profile a learner in CoL. When a dealership’s Partner Security Coordinator generates a new GMIN and profile in GlobalConnect, new CoL profile is automatically created overnight or as soon as the learner clicks on the CoL link from GlobalCon...
Associated Accessories (formerly IBP Accessories) - 01/04/2022
Associated Accessories carry their own warranty and are not covered under the New Vehicle Limited Warranty. Warranty terms vary and are provided by the individual accessory manufacturer. For a list of Associated Accessories and warranty contact information,...
EV Battery Production - 01/04/2022
GM is evaluating Lansing, MI for a new $2.5 billion battery cell manufacturing plant for electric vehicles. An investment of more than $2 billion is also scheduled for the EV assembly plant in Orion, MI plant to build next-generation electric pickups....
LPO Calibrated Accessories - 04/26/2022
... as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories that don’t require programming. The calibrated...
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC...
Bolt Production - 04/26/2022
... The most Bolts Chevrolet ever sold in one year was 24,000. GM currently has an ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...
The Sonic - 01/24/2013
Accessory wheel installations for the Sonic require the use of a new valve stem. The OEM tire may be used, but the valve stem cannot be reused when installing the new wheel. The valve stems should come in the order from the ADI and cannot be charged ...
OnStar Button Redesign in 2013 - 08/30/2012
... circle. Another change was with the OnStar button, which has switched to the telematics company's new logo that was revealed in 2010. ...
Hybrid Coverage Code Tables - 08/09/2012
Hybrid coverage code tables are available in the preface section of the LTG in SI for 2010 and current model year vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are...
Dealership Employment - 07/02/2012
In 2011 there were 933,500 people employed at US, new car and truck dealerships, a 4.6% increase from the previous year. As the number of dealerships has stabilized, the number of employees has increased. In 2011, the average new car dealership employed...
Parts Sold Over-The-Counter - 07/02/2012
... not have to be created to submit for the reimbursement. The transaction may be submitted using the new part invoice number and a VIN is optional. If the customer has the VIN with them, it should be entered with the transaction. A copy of the original...
Quick Alignment - 05/02/2012
... loaded clamps to attach targets quickly to the wheels, and pole mounted cameras to determine a vehicle's tire wear angles. Because the system is so quick, dealers may offer free, quick alignment checks for every vehicle that enters the service drive....
Accessory Trailer Hitch - 04/13/2012
... the assembly plant, the center holes used to mount the center portion of the trailer hitch to the vehicle are no longer threaded. Two u-spring nuts must now be installed at this location to complete the hitch installation. PI0710 provides the repair...
... for full battery packs on restriction. Once TAC has approved, dealers must contact the Speirs New Technologies Battery Service Center (405.605.8096). The bulletin provides a reference table that provides a summary of model years, vehicles,...
12V Battery Job Aid - 12/01/2021
... The document is a helpful tool for addressing factory installed OE battery replacements under the New Vehicle Bumper to Bumper Warranty. Once the B2B warranty expires, the customer is responsible for battery repairs/replacements. Policy adjustments are...
Battery Warranty - 10/01/2021
... miles, whichever is greater. The Service Agent must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
Suburban - 10/01/2021
... contract from the state department to develop the next generation large support utility commercial vehicles for the department’s Diplomatic Security Service (DSS). The DSS is the federal law enforcement and security arm of the department. GM Defense...
Four Wheel Steer - 08/30/2021
... tighter turning radius at low speeds, improved handling, and stability at higher speeds. The all-new Silverado will be manufactured at Factory Zero....
Chevrolet Bolt EV - 07/27/2021
... after charging because of fire risks. Additionally, owners are recommended to not leave the vehicles charging overnight. The electric vehicles are from the 2017-19 model years and were recalled last year for the potential of fire in the high-voltage...
Rearview Camera - 09/26/2022
Ford, GM, and Rivian have issued safety recalls affecting close to 400,000 vehicles. An internal lens on the rearview camera that is equipped on those vehicles has an antireflective coating that may degrade over time from exposure to ultraviolet radiation....
2023 Cadillac Lyriq - 09/26/2022
Owners of a new Cadillac Lyriq receive one covered maintenance visit as part of the Cadillac Premium Care owner benefits. Cadillac covers the first maintenance visit within the first 18 months of ownership (the service can only be performed at Cadillac...
Customer Concern Verification Sheets - 08/22/2022
... rely on service advisors to listen to the problems the customer is having with their vehicle, ask questions to better understand the problem, and put that conversation in writing on the job card. Customers don’t necessarily understand how important...
R-1234yf - 08/22/2022
When servicing vehicles with R-1234yf, the technician must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. A copy of...
CSMT Pre-Repair Authorization - 08/22/2022
The newly restricted labor codes for components that require CSMT Pre-Repair Authorization went into effect on August 15. The newly added components include: drive motor battery charger cables, 2021-current MY front headlamps, and 2019-current MY Silverado...
Global and CoL Profiles - 01/27/2022
... to profile a learner in CoL. When a dealership’s Partner Security Coordinator generates a new GMIN and profile in GlobalConnect, new CoL profile is automatically created overnight or as soon as the learner clicks on the CoL link from GlobalCon...
Associated Accessories (formerly IBP Accessories) - 01/04/2022
Associated Accessories carry their own warranty and are not covered under the New Vehicle Limited Warranty. Warranty terms vary and are provided by the individual accessory manufacturer. For a list of Associated Accessories and warranty contact information,...
EV Battery Production - 01/04/2022
GM is evaluating Lansing, MI for a new $2.5 billion battery cell manufacturing plant for electric vehicles. An investment of more than $2 billion is also scheduled for the EV assembly plant in Orion, MI plant to build next-generation electric pickups....
LPO Calibrated Accessories - 04/26/2022
... as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories that don’t require programming. The calibrated...
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC...
Bolt Production - 04/26/2022
... The most Bolts Chevrolet ever sold in one year was 24,000. GM currently has an ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...
The Sonic - 01/24/2013
Accessory wheel installations for the Sonic require the use of a new valve stem. The OEM tire may be used, but the valve stem cannot be reused when installing the new wheel. The valve stems should come in the order from the ADI and cannot be charged ...
OnStar Button Redesign in 2013 - 08/30/2012
... circle. Another change was with the OnStar button, which has switched to the telematics company's new logo that was revealed in 2010. ...
Hybrid Coverage Code Tables - 08/09/2012
Hybrid coverage code tables are available in the preface section of the LTG in SI for 2010 and current model year vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are...
Dealership Employment - 07/02/2012
In 2011 there were 933,500 people employed at US, new car and truck dealerships, a 4.6% increase from the previous year. As the number of dealerships has stabilized, the number of employees has increased. In 2011, the average new car dealership employed...
Parts Sold Over-The-Counter - 07/02/2012
... not have to be created to submit for the reimbursement. The transaction may be submitted using the new part invoice number and a VIN is optional. If the customer has the VIN with them, it should be entered with the transaction. A copy of the original...
Quick Alignment - 05/02/2012
... loaded clamps to attach targets quickly to the wheels, and pole mounted cameras to determine a vehicle's tire wear angles. Because the system is so quick, dealers may offer free, quick alignment checks for every vehicle that enters the service drive....
Accessory Trailer Hitch - 04/13/2012
... the assembly plant, the center holes used to mount the center portion of the trailer hitch to the vehicle are no longer threaded. Two u-spring nuts must now be installed at this location to complete the hitch installation. PI0710 provides the repair...
Noise from Lift Off Panel - 07/30/2013
Owners of certain 2005-2013 Chevrolet Corvette vehicles may have concerns with a snap, pop, creak, or rattle noise from the lift off roof panel while driving. Involved vehicles are equipped with removable clear or sun panel or dual removable panels. Bulletin...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... no longer manufactured after December, 2007. It was not necessary to replace the ACR2000 with the newer GE-48800, but the GE-48800 is hybrid vehicle compliant whereas the ACR2000 needed to be retrofitted if used on hybrid vehicles. The GE-48800 has no...
Chevrolet Silverado High Country - 06/19/2013
The new 2014 Silverado pickup has been redesigned, given a cowboy theme, loaded with luxury appointments and named the High Country. This new Silverado will compete with other luxury pickup trucks including the Ford F150 King Ranch. The High Country has...
Customer Enthusiasm - 06/19/2013
... system that can be affected by devices that are plugged in by the customer. When there is no vehicle defect in material or workmanship, dealers may still opt to cover the replacement of a fuse for the customer. This situation should be handled as Customer...
vSport Line - 10/01/2013
Cadillac launched the new 2014 XTS vSport model in September of this year. This will be the first product to get GM's new 410 hp, twin turbo V6 engine. The vSport version of the next generation CTS will get the same engine when it rolls out in October....
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on...
Diesel Particulate Filter Labour Operation - 09/04/2013
A new labour operation has been added to the LTG for the 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up...
2014 Cruze Diesel - 09/04/2013
It is not necessary to add DEF fluid when performing a PDI on a 2014 Cruze Diesel. The DEF tank in this particular vehicle comes pre-filled from the factory. This policy differs from the usual DEF procedure in other GM vehicles.
Warranty Policy Deviations - 10/01/2013
... the entire job card. This situation may be resolved by ensuring that no repairs are performed on a vehicle until either the customer or service management has signed the job card. Add-on not approved by service management. Article 1.6.2.14 supports...
2014 Volt - 09/04/2013
The 2014 model year Volt will be undergoing a reduction in price, starting at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships....
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... Limited Warranty U.S. Maintenance Plan labour operations and reimbursement amounts as well. This new Cadillac Certified Pre-Owned program offers the same maintenance services as the Premium Care Maintenance program, but the labour operations are different....
Global Labour Code Format - 05/14/2013
Service Agents began submitting all transactions using the new Global Labour Code format on May 7, 2013. The new labour code format must be used regardless of the job card date, except for select instances (see the Global Labour Code Exceptions article...
Same Day Repairs - 04/12/2013
... shifted to A & C strata for faster phase in. Another change will be to accelerate phase in of new model parts. Changes to wholesale dealers will include adding a service with body shop profile to ensure correct stocking recommendations for service...
2014 Chevrolet SS - 03/11/2013
The new Chevy SS will produce 415 hp and accelerate from 0 to 60 mph in about 5 seconds. This vehicle will be the brand's first V8 rear wheel drive sedan since the 1990's. The four-door SS was unveiled during the Daytona 500 at the Daytona International...
Powertrain Warranty Card - 03/11/2013
A new Powertrain Warranty Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not...
2014 Corvette - 02/26/2013
The 2014 Chevrolet Corvette was unveiled at NAIAS in Detroit, MI, in mid-January. The new model has been designed to perform better than any Vette before it, be more comfortable, and meet tight fuel economy regulations. The new model is so revolutionary...
PQC Contact Requirements - 02/26/2013
... parts restriction on the Duramax diesel engine for the 2010 Chevrolet Express and GMC Savana vehicles equipped with RPO LGH and all 2011-2013 model year vehicles equipped with RPO LGH or LMLAny component listed with a current parts restrictionA current...
Electric Motors - 12/15/2011
... be built by GM at the White Marsh, MD. Powertrain plant in early 2013. GM currently sells nine vehicles that use electric motors, all of which are built by outside suppliers. The Spark's motor is part of GM's strategy to rely on its own technology as...
Cadillac ATS - 02/07/2012
In early 2012, GM announced the all-new 2013 Cadillac ATS, a compact luxury sports sedan. The ATS has standard rear wheel drive and is equipped with Cadillac CUE (Cadillac User Experience), a comprehensive, in-vehicle user experience that merges intuitive...
TPM - 03/08/2012
Were you aware that GM has traceable files that match the identification number of the TPM with the VIN of the vehicle that it was installed on? GM is also able to take into consideration whether wheel changes took place or accessory wheels were added....
DBC Live - 01/19/2012
FAQ's & Live Chat - The new DBC Live resource is now available as a link on the GlobalConnect homepage. The new resource has a quick DBC Representative chat link and several FAQ's to answer many commonly asked questions. The site is currently spotlighting...
Option C Labor Rate Increase - 01/19/2012
... C Warranty Labor Rate plan received a 3.42% warranty labour rate increase on January 1, 2012. Your new warranty labour rate must be updated in your DSP software labour rate table. The new labour rate amount must be updated to reflect the 3.42% increase....
DEF Pricing - 06/08/2011
At the end of May, GM announced that ACDelco Diesel Exhaust Fluid (DEF) will replace the GM Vehicle Care Diesel Exhaust Fluid. The ACDelco case fluid is packaged with fewer nozzles than what was packaged with the Vehicle Care product, allowing for a cost...
Personal Property Damage - 06/30/2011
... and the coat will have to be replaced, service management can reimburse the cost of purchasing a new coat as well. However, consider the age and overall condition of the coat before offering a full reimbursement. If the customer has a receipt showing...
Top 3 Rejects of the Month - 09/19/2011
... that the job card close date was entered correctly. Look for more tips on this reject in upcoming newsletter articles.1.) 807: Warranty time limit exceeded - This reject is typically associated with parts warranty claims. If you believe that you have...
Owners of certain 2005-2013 Chevrolet Corvette vehicles may have concerns with a snap, pop, creak, or rattle noise from the lift off roof panel while driving. Involved vehicles are equipped with removable clear or sun panel or dual removable panels. Bulletin...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... no longer manufactured after December, 2007. It was not necessary to replace the ACR2000 with the newer GE-48800, but the GE-48800 is hybrid vehicle compliant whereas the ACR2000 needed to be retrofitted if used on hybrid vehicles. The GE-48800 has no...
Chevrolet Silverado High Country - 06/19/2013
The new 2014 Silverado pickup has been redesigned, given a cowboy theme, loaded with luxury appointments and named the High Country. This new Silverado will compete with other luxury pickup trucks including the Ford F150 King Ranch. The High Country has...
Customer Enthusiasm - 06/19/2013
... system that can be affected by devices that are plugged in by the customer. When there is no vehicle defect in material or workmanship, dealers may still opt to cover the replacement of a fuse for the customer. This situation should be handled as Customer...
vSport Line - 10/01/2013
Cadillac launched the new 2014 XTS vSport model in September of this year. This will be the first product to get GM's new 410 hp, twin turbo V6 engine. The vSport version of the next generation CTS will get the same engine when it rolls out in October....
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on...
Diesel Particulate Filter Labour Operation - 09/04/2013
A new labour operation has been added to the LTG for the 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up...
2014 Cruze Diesel - 09/04/2013
It is not necessary to add DEF fluid when performing a PDI on a 2014 Cruze Diesel. The DEF tank in this particular vehicle comes pre-filled from the factory. This policy differs from the usual DEF procedure in other GM vehicles.
Warranty Policy Deviations - 10/01/2013
... the entire job card. This situation may be resolved by ensuring that no repairs are performed on a vehicle until either the customer or service management has signed the job card. Add-on not approved by service management. Article 1.6.2.14 supports...
2014 Volt - 09/04/2013
The 2014 model year Volt will be undergoing a reduction in price, starting at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships....
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... Limited Warranty U.S. Maintenance Plan labour operations and reimbursement amounts as well. This new Cadillac Certified Pre-Owned program offers the same maintenance services as the Premium Care Maintenance program, but the labour operations are different....
Global Labour Code Format - 05/14/2013
Service Agents began submitting all transactions using the new Global Labour Code format on May 7, 2013. The new labour code format must be used regardless of the job card date, except for select instances (see the Global Labour Code Exceptions article...
Same Day Repairs - 04/12/2013
... shifted to A & C strata for faster phase in. Another change will be to accelerate phase in of new model parts. Changes to wholesale dealers will include adding a service with body shop profile to ensure correct stocking recommendations for service...
2014 Chevrolet SS - 03/11/2013
The new Chevy SS will produce 415 hp and accelerate from 0 to 60 mph in about 5 seconds. This vehicle will be the brand's first V8 rear wheel drive sedan since the 1990's. The four-door SS was unveiled during the Daytona 500 at the Daytona International...
Powertrain Warranty Card - 03/11/2013
A new Powertrain Warranty Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not...
2014 Corvette - 02/26/2013
The 2014 Chevrolet Corvette was unveiled at NAIAS in Detroit, MI, in mid-January. The new model has been designed to perform better than any Vette before it, be more comfortable, and meet tight fuel economy regulations. The new model is so revolutionary...
PQC Contact Requirements - 02/26/2013
... parts restriction on the Duramax diesel engine for the 2010 Chevrolet Express and GMC Savana vehicles equipped with RPO LGH and all 2011-2013 model year vehicles equipped with RPO LGH or LMLAny component listed with a current parts restrictionA current...
Electric Motors - 12/15/2011
... be built by GM at the White Marsh, MD. Powertrain plant in early 2013. GM currently sells nine vehicles that use electric motors, all of which are built by outside suppliers. The Spark's motor is part of GM's strategy to rely on its own technology as...
Cadillac ATS - 02/07/2012
In early 2012, GM announced the all-new 2013 Cadillac ATS, a compact luxury sports sedan. The ATS has standard rear wheel drive and is equipped with Cadillac CUE (Cadillac User Experience), a comprehensive, in-vehicle user experience that merges intuitive...
TPM - 03/08/2012
Were you aware that GM has traceable files that match the identification number of the TPM with the VIN of the vehicle that it was installed on? GM is also able to take into consideration whether wheel changes took place or accessory wheels were added....
DBC Live - 01/19/2012
FAQ's & Live Chat - The new DBC Live resource is now available as a link on the GlobalConnect homepage. The new resource has a quick DBC Representative chat link and several FAQ's to answer many commonly asked questions. The site is currently spotlighting...
Option C Labor Rate Increase - 01/19/2012
... C Warranty Labor Rate plan received a 3.42% warranty labour rate increase on January 1, 2012. Your new warranty labour rate must be updated in your DSP software labour rate table. The new labour rate amount must be updated to reflect the 3.42% increase....
DEF Pricing - 06/08/2011
At the end of May, GM announced that ACDelco Diesel Exhaust Fluid (DEF) will replace the GM Vehicle Care Diesel Exhaust Fluid. The ACDelco case fluid is packaged with fewer nozzles than what was packaged with the Vehicle Care product, allowing for a cost...
Personal Property Damage - 06/30/2011
... and the coat will have to be replaced, service management can reimburse the cost of purchasing a new coat as well. However, consider the age and overall condition of the coat before offering a full reimbursement. If the customer has a receipt showing...
Top 3 Rejects of the Month - 09/19/2011
... that the job card close date was entered correctly. Look for more tips on this reject in upcoming newsletter articles.1.) 807: Warranty time limit exceeded - This reject is typically associated with parts warranty claims. If you believe that you have...
Fuel Economy - 10/14/2011
Driving a fuel efficient vehicle is not the only way to save on fuel expense. Motorists can cut fuel consumption nearly in half by driving slower and less aggressively, maintaining their vehicles and avoiding congested roadways. Driver behavior can go...
Camaro Accessory Blade Spoiler - 10/14/2011
The installation of the new RS or SS emblem in association with the accessory blade spoiler kit is not included in the cost of the spoiler kit and should not be submitted as a warranty claim. The new emblem should be charged to the customer.
Buick & GMC Anniversary Service Offer - 09/19/2011
GM recently announced a new customer retention service offer to those owners that have not had their vehicle in for service for 12 months or more. The offer will include a LOF, rotation, and 27-Point inspection. As always ACDelco oil/filter products must...
Safety Recall 10351 - 12/24/2010
Power Steering Line Contact: Certain 2010-2011 Buick Lucerne vehicles equipped with a V8 engine and Cadillac DTS vehicles may have been built with the starter or alternator cable being in contact with the power steering return line. This condition could...
Customer Satisfaction Recall 09038A - 10/13/2010
... to September 30, 2011. Dealers are to reprogram the Transmission Control Module (TCM) with a new enhanced calibration. ...
Special Coverage 09186 - 10/13/2010
... of brake lamps or the continuous illumination of the brake lamps. Dealers are advised to install a new brake lamp switch assembly. The special coverage covers the condition for a period of 7 years or 100,000 miles. The condition may be caused by contamination...
Safety Recall 10023D - 10/13/2010
... Steering Motor: Certain 2005-2010 Chevrolet Cobalt, 2005-2006 Pontiac G4 and 2007-2010 Pontiac G5 vehicles equipped with electric power steering may have a condition in which a sudden loss of power steering assist could occur at any time while driving...
Special Coverage 09239 - 08/10/2010
Front and Rear Chrome Interior Door Handle Lever: Approximately 341,000 vehicles may require replacement of the front and/or rear chrome interior door handle levers if signs of peeling are present. Vehicles involved include the 2007 Cadillac Escalade,...
Customer Satisfaction Recall 09160A - 08/10/2010
... program has been extended to July 31, 2011. The recall affects certain 2009 Chevrolet Corvette ZR1 vehicles. Dealers are to replace the clutch assembly to address a potential fracture with the clutch damper spring. Approximately 290 vehicles are inv...
Emission Recall 10136 - 08/10/2010
Loss of Hybrid Function - Replace Batteries: Approximately 22,000 Chevrolet Malibu hybrid vehicles may require replacement of the hybrid batteries and a reprogram of the engine control module. The recall applies to certain 2008-2010 model year Malibu...
Emission Recall 10148 - 08/10/2010
... Dealers must reprogram the Engine Control Module on approximately 1,400 Pontiac and Chevrolet vehicles equipped with either a 2.4L 4 cylinder engine or a 2.2L 4 cylinder engine, respectively. Involved vehicles were built with a condition where a stuck...
Emission Recall 10149 - 08/10/2010
MIL May Not Illuminate for Secondary Air Injection System Faults: Approximately 5,100 Buick, Chevrolet and GMC vehicles require reprogramming of the Engine Control Module. The recall applies to certain 2006 Lucerne models equipped with a 4.6L V8 engine...
Safety Recall 10282 - 10/13/2010
... Advisory Letter: GM has issued a special announcement to owners of certain 2005-2008 Pontiac Vibe vehicles equipped with 1.8L MFI engine and a two wheel drive transmission. The announcement letter notified customers of the recall on their vehicle and...
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software...
Check the Model Year - 09/16/2010
Before contacting TAC or PQC concerning a part restriction, be sure to check the model year of the vehicle. Many part restrictions are established to include a specific time period. If the part number is restricted, but the vehicle make/ model/year are...
Upcoming Safety Recall 10282 - 09/16/2010
Engine Stall Due to PCM Failure: Approximately 200,000 Pontiac Vibe vehicles are included in this recall may have an improperly manufactured PCM. There is also an issue with components that may prematurely fail. Dealers are to inspect the production number...
Safety Recall 10018 - 09/16/2010
... housing is greater than 2.70 mm. Additionally, there has been an update to the parts section and a new labour code has been added. The recall affects all 2009-2010 Pontiac Vibe vehicles ...
Safety Recall 10426E - 02/23/2011
... Sierra. The pin, in some vehicles, was not manufactured to specification. Dealers are to install a new rear axle cross pin. The recall has been updated to announce a revision to the parts information section. A revision has also been made to step 19...
OnStar - 01/19/2011
... their safety, security and connectivity services will become available for non-GM and older GM vehicles. The service will be available through a standalone rearview mirror which will be made available this spring. This retail product will offer Automatic...
Customer Satisfaction Recall 10085D - 02/23/2011
... now supports replacement of the front seat-mounted side impact airbag connectors on all involved vehicles. Involved vehicles include the 2008 Buick Enclave, GMC Acadia and 2010 Chevrolet Malibu, Pontiac G6. ...
Customer Satisfaction Recall 10256 - 01/19/2011
... Cadillac CTS models without the Easy Key feature and 2009 Chevrolet Cobalt and Pontiac G5 vehicles. Dealers are to replace the ignition lock cylinder. Approximately 54,000 vehicles are involved. GM is notifying customers in phases of the recall due to...
Special Policy Coverage 10335 - 01/19/2011
... Wire Harness/Replace Connectors: Approximately 124,000 Buick Enclave and GMC Acadia vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and...
Customer Satisfaction Recall 11030 - 02/23/2011
... or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration was received when the vehicles were serviced for Customer Satisfaction Program 11004. Dealers are to reprogram the BCM. The recall...
Customer Satisfaction Recall 10085C - 12/24/2010
Airbag Readiness Light/Service Airbag Message: GM has revised bulletin 10085 to add approximately 9,000 more vehicles to the recall population, including certain 2008 model year Buick Enclave and GMC Acadias. The recall also applies to certain 2010 Chevrolet...
Special Policy Coverage 10134 - 12/24/2010
Catalytic Converter Warranty Extension: Approximately 232,000 Chevrolet Malibu vehicles equipped with a 2.2L engine and Pontiac G6 vehicles equipped with a 2.4L engine will carry extended catalytic converter warranty coverage of 10/120,000. The bulletin...
Driving a fuel efficient vehicle is not the only way to save on fuel expense. Motorists can cut fuel consumption nearly in half by driving slower and less aggressively, maintaining their vehicles and avoiding congested roadways. Driver behavior can go...
Camaro Accessory Blade Spoiler - 10/14/2011
The installation of the new RS or SS emblem in association with the accessory blade spoiler kit is not included in the cost of the spoiler kit and should not be submitted as a warranty claim. The new emblem should be charged to the customer.
Buick & GMC Anniversary Service Offer - 09/19/2011
GM recently announced a new customer retention service offer to those owners that have not had their vehicle in for service for 12 months or more. The offer will include a LOF, rotation, and 27-Point inspection. As always ACDelco oil/filter products must...
Safety Recall 10351 - 12/24/2010
Power Steering Line Contact: Certain 2010-2011 Buick Lucerne vehicles equipped with a V8 engine and Cadillac DTS vehicles may have been built with the starter or alternator cable being in contact with the power steering return line. This condition could...
Customer Satisfaction Recall 09038A - 10/13/2010
... to September 30, 2011. Dealers are to reprogram the Transmission Control Module (TCM) with a new enhanced calibration. ...
Special Coverage 09186 - 10/13/2010
... of brake lamps or the continuous illumination of the brake lamps. Dealers are advised to install a new brake lamp switch assembly. The special coverage covers the condition for a period of 7 years or 100,000 miles. The condition may be caused by contamination...
Safety Recall 10023D - 10/13/2010
... Steering Motor: Certain 2005-2010 Chevrolet Cobalt, 2005-2006 Pontiac G4 and 2007-2010 Pontiac G5 vehicles equipped with electric power steering may have a condition in which a sudden loss of power steering assist could occur at any time while driving...
Special Coverage 09239 - 08/10/2010
Front and Rear Chrome Interior Door Handle Lever: Approximately 341,000 vehicles may require replacement of the front and/or rear chrome interior door handle levers if signs of peeling are present. Vehicles involved include the 2007 Cadillac Escalade,...
Customer Satisfaction Recall 09160A - 08/10/2010
... program has been extended to July 31, 2011. The recall affects certain 2009 Chevrolet Corvette ZR1 vehicles. Dealers are to replace the clutch assembly to address a potential fracture with the clutch damper spring. Approximately 290 vehicles are inv...
Emission Recall 10136 - 08/10/2010
Loss of Hybrid Function - Replace Batteries: Approximately 22,000 Chevrolet Malibu hybrid vehicles may require replacement of the hybrid batteries and a reprogram of the engine control module. The recall applies to certain 2008-2010 model year Malibu...
Emission Recall 10148 - 08/10/2010
... Dealers must reprogram the Engine Control Module on approximately 1,400 Pontiac and Chevrolet vehicles equipped with either a 2.4L 4 cylinder engine or a 2.2L 4 cylinder engine, respectively. Involved vehicles were built with a condition where a stuck...
Emission Recall 10149 - 08/10/2010
MIL May Not Illuminate for Secondary Air Injection System Faults: Approximately 5,100 Buick, Chevrolet and GMC vehicles require reprogramming of the Engine Control Module. The recall applies to certain 2006 Lucerne models equipped with a 4.6L V8 engine...
Safety Recall 10282 - 10/13/2010
... Advisory Letter: GM has issued a special announcement to owners of certain 2005-2008 Pontiac Vibe vehicles equipped with 1.8L MFI engine and a two wheel drive transmission. The announcement letter notified customers of the recall on their vehicle and...
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software...
Check the Model Year - 09/16/2010
Before contacting TAC or PQC concerning a part restriction, be sure to check the model year of the vehicle. Many part restrictions are established to include a specific time period. If the part number is restricted, but the vehicle make/ model/year are...
Upcoming Safety Recall 10282 - 09/16/2010
Engine Stall Due to PCM Failure: Approximately 200,000 Pontiac Vibe vehicles are included in this recall may have an improperly manufactured PCM. There is also an issue with components that may prematurely fail. Dealers are to inspect the production number...
Safety Recall 10018 - 09/16/2010
... housing is greater than 2.70 mm. Additionally, there has been an update to the parts section and a new labour code has been added. The recall affects all 2009-2010 Pontiac Vibe vehicles ...
Safety Recall 10426E - 02/23/2011
... Sierra. The pin, in some vehicles, was not manufactured to specification. Dealers are to install a new rear axle cross pin. The recall has been updated to announce a revision to the parts information section. A revision has also been made to step 19...
OnStar - 01/19/2011
... their safety, security and connectivity services will become available for non-GM and older GM vehicles. The service will be available through a standalone rearview mirror which will be made available this spring. This retail product will offer Automatic...
Customer Satisfaction Recall 10085D - 02/23/2011
... now supports replacement of the front seat-mounted side impact airbag connectors on all involved vehicles. Involved vehicles include the 2008 Buick Enclave, GMC Acadia and 2010 Chevrolet Malibu, Pontiac G6. ...
Customer Satisfaction Recall 10256 - 01/19/2011
... Cadillac CTS models without the Easy Key feature and 2009 Chevrolet Cobalt and Pontiac G5 vehicles. Dealers are to replace the ignition lock cylinder. Approximately 54,000 vehicles are involved. GM is notifying customers in phases of the recall due to...
Special Policy Coverage 10335 - 01/19/2011
... Wire Harness/Replace Connectors: Approximately 124,000 Buick Enclave and GMC Acadia vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and...
Customer Satisfaction Recall 11030 - 02/23/2011
... or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration was received when the vehicles were serviced for Customer Satisfaction Program 11004. Dealers are to reprogram the BCM. The recall...
Customer Satisfaction Recall 10085C - 12/24/2010
Airbag Readiness Light/Service Airbag Message: GM has revised bulletin 10085 to add approximately 9,000 more vehicles to the recall population, including certain 2008 model year Buick Enclave and GMC Acadias. The recall also applies to certain 2010 Chevrolet...
Special Policy Coverage 10134 - 12/24/2010
Catalytic Converter Warranty Extension: Approximately 232,000 Chevrolet Malibu vehicles equipped with a 2.2L engine and Pontiac G6 vehicles equipped with a 2.4L engine will carry extended catalytic converter warranty coverage of 10/120,000. The bulletin...
Safety Recall 11094 - 04/27/2011
... condition in which the steering wheel may come loose from the steering column. Approximately 2,100 vehicles are involved in the recall. Dealers are to inspect and ensure that the steering wheel is assembled properly. While a steering wheel bolt is included...
Safety Recall 09049A - 04/12/2011
... that are registered in Alabama, Arizona, Florida, Georgia, Hawaii, Louisiana, Mississippi, Nevada, New Mexico, South Carolina, Texas and Utah. ...
Special Coverage 10335B - 04/12/2011
... Airbag Message: This special coverage has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion in the connector terminal pins...
Auto Sales on the Rise - 03/10/2011
Over the past year automakers have been trying to sell vehicles based on their quality and styling versus how much is knocked off the sticker price. The majority of the Big 3 have reduced their product offerings just enough so it is no longer necessary...
Safety Recall 10023B - 06/07/2010
... updated to include a revision to the parts information and service procedure sections. Certain vehicles that are equipped with electric power steering may have a condition in which a sudden loss of power steering assist could occur at any time. Dealers...
Brake Squeal/Squeak Noise - 06/07/2010
... HHR SS may express concern with an occasional brake squeal, squeak or other noise heard with the vehicle's performance braking system. Dealers are to inform the customer that this is a normal characteristic of the vehicle's high performance braking system....
A Little Automotive Humor - 06/07/2010
... car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts and you make the really big money?"The surgeon smiled and answered, "Yea, but try doing it with the engine still runnin...
Safety Recall 10088A - 07/02/2010
Hood Louver Separation: Approximately 162,000 vehicles may have a condition in which the integral clip tabs on the hood louver may fracture, causing the hood louver to lose its retention mechanism. Involved vehicle include the 2006-2010 Hummer H3 and...
Safety Recall 10091B: - 07/02/2010
... Low Resistance Short: Certain 2010 Chevrolet Express and 2010 GMC Savana 2500/3500/4500 series vehicles may have a condition in which the generator may develop a low resistance short within the voltage regulator. Dealers are to inspect and, if necessary,...
Safety Recall 10093A: - 07/02/2010
... has been updated to reflect a classification change to Safety Recall. Certain 2010 Cadillac SRX vehicles equipped with a HFV6 Turbocharged 2.8L engine may require reprogramming of the engine control module (ECM). A pre-ignition condition may develop...
Global Warranty - Data Entry Tips - 02/04/2010
... VIN's (or system generated VIN's) are not to be submitted. Transactions that are submitted on vehicles that are 10 model years or older must be indicated as Non-GM vehicles and require wholesale authorization to override the error. Decimal points....
Analyzing Warranty Parts - 02/04/2010
... get damaged in shipment to the WPC. Do not remove pieces from the part sent back and DON'T send a new part. Clearly mark or circle the area of concern on the part with a paint pen for easy identification of the defect.Thorough job card documentation...
Noncompliance Recall 09298C - 04/13/2010
... panels) at the dealership. Tools will be issued to dealers based on the volume of assigned vehicles. The recall involves certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Dealers are to replace or reprogram the computer module in the center instrument...
Noncompliance Recall 10012 - 04/13/2010
HVAC Control Knob Fracture: Approximately 9,000 vehicles are involved in the recall that addresses the possibility that the heating, ventilation, and air conditioning (HVAC) control knobs may fracture and spin on the control shaft. The dealer is to replace...
Safety Recall 09226A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: Recall bulletin has been revised to include additional vehicles. A fuel leak condition may exist in certain Chevrolet Cobalt and Pontiac G5 vehicles. Dealers are to inspect and if necessary replace...
Safety Recall 10118 - 05/12/2010
Service Active Handling System Message in the Driver Information Center: Owners of certain 2005-2006 Chevrolet Corvette vehicles equipped with a tilt and telescoping steering column may require inspection of the wire connection in the steering column...
Safety Recall 09230 - 05/12/2010
... roof panel fit, roof panel movement or a water leak in the headliner. Dealers are to install a new design roof panel. The recall applies to certain 2005-2007 Chevrolet Corvette models with a removable roof and 2006-2007 Corvette Z06 models. ...
Safety Recall 10091A - 05/12/2010
Voltage Regulator Internal Low Resistance Short: Certain 2010 Chevrolet Express and GMC Savana 2500/3500/4500 series vehicles equipped with a 145 amp generator may have a condition in which the generator may develop a low resistance short within the voltage...
Transaction Type - 04/13/2010
The most commonly used transaction type is a Regular Vehicle Transaction (ZREG). This type is used during the normal warranty period of the vehicle and no special processing is required. ZREG is the appropriate type for a special policy repair.
Safety Recall 08244A - 01/06/2010
... a claim. The recall applies to certain 2008 Chevrolet 1500 AWD Express and GMC 1500 AWD Savanna vehicles. Some of the vehicles may have transfer cases that were manufactured with an incorrect part that can cause early failure of the chain drive. Dealers...
Upcoming Noncompliance Recall 09298 - 01/06/2010
Instrument Panel Software: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles may require replacement of the center instrument panel. Approximately 59,000 vehicles are involved. Software in the panel may cause the HVAC, defrost and radio controls...
Warranty Management Workshop 2010 - 01/06/2010
... are in the process of scheduling our workshops for 2010 and I am looking forward to meeting more new people as well as rekindling the long time relationships with those who attend our workshop every year. While we update our workshop information when...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Global Warranty Management User Manual - 01/06/2010
... assistance in the processing of warranty claims and provides business information about the new GWM system.The manual is found within the Library tab of GlobalConnect within the Service Operations folder of the Service category. It is in a searchable...
Components and Systems - 01/06/2010
Claims administration is a daily challenge and those new to the profession can often feel overwhelmed with the vast amount of information to learn and retain. Adding to the challenge is that many warranty administrators do not have a strong technical...
... condition in which the steering wheel may come loose from the steering column. Approximately 2,100 vehicles are involved in the recall. Dealers are to inspect and ensure that the steering wheel is assembled properly. While a steering wheel bolt is included...
Safety Recall 09049A - 04/12/2011
... that are registered in Alabama, Arizona, Florida, Georgia, Hawaii, Louisiana, Mississippi, Nevada, New Mexico, South Carolina, Texas and Utah. ...
Special Coverage 10335B - 04/12/2011
... Airbag Message: This special coverage has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion in the connector terminal pins...
Auto Sales on the Rise - 03/10/2011
Over the past year automakers have been trying to sell vehicles based on their quality and styling versus how much is knocked off the sticker price. The majority of the Big 3 have reduced their product offerings just enough so it is no longer necessary...
Safety Recall 10023B - 06/07/2010
... updated to include a revision to the parts information and service procedure sections. Certain vehicles that are equipped with electric power steering may have a condition in which a sudden loss of power steering assist could occur at any time. Dealers...
Brake Squeal/Squeak Noise - 06/07/2010
... HHR SS may express concern with an occasional brake squeal, squeak or other noise heard with the vehicle's performance braking system. Dealers are to inform the customer that this is a normal characteristic of the vehicle's high performance braking system....
A Little Automotive Humor - 06/07/2010
... car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts and you make the really big money?"The surgeon smiled and answered, "Yea, but try doing it with the engine still runnin...
Safety Recall 10088A - 07/02/2010
Hood Louver Separation: Approximately 162,000 vehicles may have a condition in which the integral clip tabs on the hood louver may fracture, causing the hood louver to lose its retention mechanism. Involved vehicle include the 2006-2010 Hummer H3 and...
Safety Recall 10091B: - 07/02/2010
... Low Resistance Short: Certain 2010 Chevrolet Express and 2010 GMC Savana 2500/3500/4500 series vehicles may have a condition in which the generator may develop a low resistance short within the voltage regulator. Dealers are to inspect and, if necessary,...
Safety Recall 10093A: - 07/02/2010
... has been updated to reflect a classification change to Safety Recall. Certain 2010 Cadillac SRX vehicles equipped with a HFV6 Turbocharged 2.8L engine may require reprogramming of the engine control module (ECM). A pre-ignition condition may develop...
Global Warranty - Data Entry Tips - 02/04/2010
... VIN's (or system generated VIN's) are not to be submitted. Transactions that are submitted on vehicles that are 10 model years or older must be indicated as Non-GM vehicles and require wholesale authorization to override the error. Decimal points....
Analyzing Warranty Parts - 02/04/2010
... get damaged in shipment to the WPC. Do not remove pieces from the part sent back and DON'T send a new part. Clearly mark or circle the area of concern on the part with a paint pen for easy identification of the defect.Thorough job card documentation...
Noncompliance Recall 09298C - 04/13/2010
... panels) at the dealership. Tools will be issued to dealers based on the volume of assigned vehicles. The recall involves certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Dealers are to replace or reprogram the computer module in the center instrument...
Noncompliance Recall 10012 - 04/13/2010
HVAC Control Knob Fracture: Approximately 9,000 vehicles are involved in the recall that addresses the possibility that the heating, ventilation, and air conditioning (HVAC) control knobs may fracture and spin on the control shaft. The dealer is to replace...
Safety Recall 09226A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: Recall bulletin has been revised to include additional vehicles. A fuel leak condition may exist in certain Chevrolet Cobalt and Pontiac G5 vehicles. Dealers are to inspect and if necessary replace...
Safety Recall 10118 - 05/12/2010
Service Active Handling System Message in the Driver Information Center: Owners of certain 2005-2006 Chevrolet Corvette vehicles equipped with a tilt and telescoping steering column may require inspection of the wire connection in the steering column...
Safety Recall 09230 - 05/12/2010
... roof panel fit, roof panel movement or a water leak in the headliner. Dealers are to install a new design roof panel. The recall applies to certain 2005-2007 Chevrolet Corvette models with a removable roof and 2006-2007 Corvette Z06 models. ...
Safety Recall 10091A - 05/12/2010
Voltage Regulator Internal Low Resistance Short: Certain 2010 Chevrolet Express and GMC Savana 2500/3500/4500 series vehicles equipped with a 145 amp generator may have a condition in which the generator may develop a low resistance short within the voltage...
Transaction Type - 04/13/2010
The most commonly used transaction type is a Regular Vehicle Transaction (ZREG). This type is used during the normal warranty period of the vehicle and no special processing is required. ZREG is the appropriate type for a special policy repair.
Safety Recall 08244A - 01/06/2010
... a claim. The recall applies to certain 2008 Chevrolet 1500 AWD Express and GMC 1500 AWD Savanna vehicles. Some of the vehicles may have transfer cases that were manufactured with an incorrect part that can cause early failure of the chain drive. Dealers...
Upcoming Noncompliance Recall 09298 - 01/06/2010
Instrument Panel Software: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles may require replacement of the center instrument panel. Approximately 59,000 vehicles are involved. Software in the panel may cause the HVAC, defrost and radio controls...
Warranty Management Workshop 2010 - 01/06/2010
... are in the process of scheduling our workshops for 2010 and I am looking forward to meeting more new people as well as rekindling the long time relationships with those who attend our workshop every year. While we update our workshop information when...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Global Warranty Management User Manual - 01/06/2010
... assistance in the processing of warranty claims and provides business information about the new GWM system.The manual is found within the Library tab of GlobalConnect within the Service Operations folder of the Service category. It is in a searchable...
Components and Systems - 01/06/2010
Claims administration is a daily challenge and those new to the profession can often feel overwhelmed with the vast amount of information to learn and retain. Adding to the challenge is that many warranty administrators do not have a strong technical...
From the Desk of a Service Manager - 05/12/2010
... the manager is still working to shrink staff, maintain training and professionalism, learn other (new) skills and be sure that the customer comes back!Some lucky service manager's have had the wonderful opportunity to take on the role of warranty administrator...
Global Warranty Tips - 03/11/2010
... utilize Google Maps to determine the distance from the tow location to the dealership.Rental vehicle expense is accounted for in the net item section with the warranty repair transaction. Included with the transaction is the rental amount, rental VIN,...
Watch those recalls - 11/18/2010
In recent months there seems to have been an increase in the number of updated (and new) recalls that service departments can encounter. The continual updates and additions require both the service department and the warranty administrator to stay on...
Customer Reimbursement - 06/30/2011
A seemingly satisfied, just out of warranty, customer has just paid and picked up their vehicle after a customer pay service repair. After leaving the dealership, the customer has the opportunity to think about the repair, the expense associated with...
Technician Time Recording - 06/08/2011
... and payroll records. All technicians' payroll records must reflect the actual time and date the vehicle was worked on. Clocking on and off on a job card, electronically or physically, for each vehicle a technician works on is the only way to fully comply...
Coverage Code Tables - 08/09/2011
... the labour operation in one of the Coverage Tables in SI. These tables can be found by entering vehicle information on the main SI page, clicking on Next, selecting Labour Time Guide and then search using the term "Coverage Codes". The...
Repairs that Overlap - 02/07/2012
... 2011, is meant to convey the message that if there is overlap when making separate repairs to a vehicle, the technician may not be paid full time for each operation. As a warranty administrator, determining when, how much to reduce, and what repairs...
A Pending Debit - 12/15/2011
... for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years. Bulletin 99-00-89-019I, however, has recently been updated. After...
Top Reject of the Month - 12/15/2011
Odometer Reading Submitted Exceeds the Vehicle Warranty Distance LimitA transaction for a 2008 Chevrolet Silverado 2500 4WD vehicle with just over 62,000 miles has rejected for an out of warranty issue. The warranty administrator can easily correct this...
Recall Tip - 04/12/2013
... side door lock window switch. If the switches do not operate as designed, dealers are to install a new door module. The part that is listed on the second page of the recall bulletin is the necessary part for the repair procedure. Parts InformationPart...
Technician Time Documentation - 10/01/2013
... the repair is complete, or interrupted, clock off on stub 1. Clock on stub 2 when starting on a new repair or clocking back onto the previously interrupted repair. Continue with this process for each repair throughout the day. Once a stub has been completed,...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... is not immediately in stock or going to lunch, they must clock off. If they begin work on another vehicle, they must clock on that job card. The rules are that a technician may only be working and clocked on to one vehicle job card at a time. It...
ZSET Transaction - 03/08/2012
... of any GM supported option or accessory by a Service Agent before or after the retail sale of the vehicle to the customer.This zero dollar transaction will add the accessory to the vehicle build. This becomes very important when a Service Agent installed...
Going With the Flow Chart - 03/08/2012
... the warranty administrator and service advisors in some dealerships have been known to repair a vehicle or two now and then. Our flow chart is designed to point out processes for the service advisor, technician, and warranty administrator that must be...
Empowerment: - 06/06/2012
... out of warranty time and mileage increases, GM's participation should decrease.Chevrolet and GMC vehicles with an aftermarket service contract will require DMA pre-approval beginning with the 4th year in-service based on the warranty start date. Buick...
Maintenance Offers - 08/09/2012
GM Card Route One Program: New card members receive two maintenance certificates that include a complimentary lube, oil and filter, four-tire rotation and a 27-point vehicle inspection.A ZSSP transaction is submitted for reimbursement for the maintenance...
Service Programming System Warranty Transactions - 08/30/2012
Module reprogramming with new or updated software and/or calibration files is a common repair given that today's vehicles contain a great deal of modules. Bulletin 06-08-47-001I provided an update to the warranty information section and an added reference...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
Reject of the Month - 12/18/2012
... technician performed the repair, documenting the appropriate recall. After receiving a reject for vehicle not compatible with labour code (903), the warranty administrator reviewed all of the normal details associated with the cut and dry recall. Secondarily,...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... in this process, GM enhanced the selection and location of CCND labor operations for 2022 and newer model year vehicles beginning with the May Labor Time Guide. Dealers can expect the following changes: For improved searchability, CCND labor...
Reject of the Month - April 2022 - 03/28/2022
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required two recall repairs prior to delivery, including N202314670 Front Center Seat Belt May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened...
Parts and Accessories Warranty - 03/28/2022
... and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick,...
The U-Courtesy Transportation Program - 08/22/2022
... the actual daily rental allowance, not to exceed $44.00/day. U-Courtesy vehicles must be 2018MY or newer GM-only models with a starting odometer less than 60,000 miles and a limit of 75,000 miles. A complete CPO 172-point inspection is required. Tip:...
CSMT App Enhanced - 08/22/2022
A new version of the Certified Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple)...
Increased Rates for Maintenance - 07/27/2022
... history to verify that the first maintenance has not already been performed. Check out the new Maintenance Programs Warranty Help Card, (Available 8/1/22), in the Resources tab of the Warranty Community....
... the manager is still working to shrink staff, maintain training and professionalism, learn other (new) skills and be sure that the customer comes back!Some lucky service manager's have had the wonderful opportunity to take on the role of warranty administrator...
Global Warranty Tips - 03/11/2010
... utilize Google Maps to determine the distance from the tow location to the dealership.Rental vehicle expense is accounted for in the net item section with the warranty repair transaction. Included with the transaction is the rental amount, rental VIN,...
Watch those recalls - 11/18/2010
In recent months there seems to have been an increase in the number of updated (and new) recalls that service departments can encounter. The continual updates and additions require both the service department and the warranty administrator to stay on...
Customer Reimbursement - 06/30/2011
A seemingly satisfied, just out of warranty, customer has just paid and picked up their vehicle after a customer pay service repair. After leaving the dealership, the customer has the opportunity to think about the repair, the expense associated with...
Technician Time Recording - 06/08/2011
... and payroll records. All technicians' payroll records must reflect the actual time and date the vehicle was worked on. Clocking on and off on a job card, electronically or physically, for each vehicle a technician works on is the only way to fully comply...
Coverage Code Tables - 08/09/2011
... the labour operation in one of the Coverage Tables in SI. These tables can be found by entering vehicle information on the main SI page, clicking on Next, selecting Labour Time Guide and then search using the term "Coverage Codes". The...
Repairs that Overlap - 02/07/2012
... 2011, is meant to convey the message that if there is overlap when making separate repairs to a vehicle, the technician may not be paid full time for each operation. As a warranty administrator, determining when, how much to reduce, and what repairs...
A Pending Debit - 12/15/2011
... for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years. Bulletin 99-00-89-019I, however, has recently been updated. After...
Top Reject of the Month - 12/15/2011
Odometer Reading Submitted Exceeds the Vehicle Warranty Distance LimitA transaction for a 2008 Chevrolet Silverado 2500 4WD vehicle with just over 62,000 miles has rejected for an out of warranty issue. The warranty administrator can easily correct this...
Recall Tip - 04/12/2013
... side door lock window switch. If the switches do not operate as designed, dealers are to install a new door module. The part that is listed on the second page of the recall bulletin is the necessary part for the repair procedure. Parts InformationPart...
Technician Time Documentation - 10/01/2013
... the repair is complete, or interrupted, clock off on stub 1. Clock on stub 2 when starting on a new repair or clocking back onto the previously interrupted repair. Continue with this process for each repair throughout the day. Once a stub has been completed,...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... is not immediately in stock or going to lunch, they must clock off. If they begin work on another vehicle, they must clock on that job card. The rules are that a technician may only be working and clocked on to one vehicle job card at a time. It...
ZSET Transaction - 03/08/2012
... of any GM supported option or accessory by a Service Agent before or after the retail sale of the vehicle to the customer.This zero dollar transaction will add the accessory to the vehicle build. This becomes very important when a Service Agent installed...
Going With the Flow Chart - 03/08/2012
... the warranty administrator and service advisors in some dealerships have been known to repair a vehicle or two now and then. Our flow chart is designed to point out processes for the service advisor, technician, and warranty administrator that must be...
Empowerment: - 06/06/2012
... out of warranty time and mileage increases, GM's participation should decrease.Chevrolet and GMC vehicles with an aftermarket service contract will require DMA pre-approval beginning with the 4th year in-service based on the warranty start date. Buick...
Maintenance Offers - 08/09/2012
GM Card Route One Program: New card members receive two maintenance certificates that include a complimentary lube, oil and filter, four-tire rotation and a 27-point vehicle inspection.A ZSSP transaction is submitted for reimbursement for the maintenance...
Service Programming System Warranty Transactions - 08/30/2012
Module reprogramming with new or updated software and/or calibration files is a common repair given that today's vehicles contain a great deal of modules. Bulletin 06-08-47-001I provided an update to the warranty information section and an added reference...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
Reject of the Month - 12/18/2012
... technician performed the repair, documenting the appropriate recall. After receiving a reject for vehicle not compatible with labour code (903), the warranty administrator reviewed all of the normal details associated with the cut and dry recall. Secondarily,...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... in this process, GM enhanced the selection and location of CCND labor operations for 2022 and newer model year vehicles beginning with the May Labor Time Guide. Dealers can expect the following changes: For improved searchability, CCND labor...
Reject of the Month - April 2022 - 03/28/2022
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required two recall repairs prior to delivery, including N202314670 Front Center Seat Belt May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened...
Parts and Accessories Warranty - 03/28/2022
... and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick,...
The U-Courtesy Transportation Program - 08/22/2022
... the actual daily rental allowance, not to exceed $44.00/day. U-Courtesy vehicles must be 2018MY or newer GM-only models with a starting odometer less than 60,000 miles and a limit of 75,000 miles. A complete CPO 172-point inspection is required. Tip:...
CSMT App Enhanced - 08/22/2022
A new version of the Certified Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple)...
Increased Rates for Maintenance - 07/27/2022
... history to verify that the first maintenance has not already been performed. Check out the new Maintenance Programs Warranty Help Card, (Available 8/1/22), in the Resources tab of the Warranty Community....
Add On Repair Approvals - 07/27/2022
... typically due to time constraints, the repair should not be performed. It is important that the newly discovered defect is added to the job card even if the customer declines as it shows proof that the customer was made aware of the defect and the defect...
PDI Accessories - 06/29/2021
... to GM for payment. Let’s go through the process. Begin by checking Investigate Vehicle History to evaluate the vehicle build and compare it with technician documentation and any supplied packing slips. From the “View Vehicle Summary”...
Included Maintenance - 02/26/2024
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives...
Ignition Switch Recall - 11/25/2014
GM has added an incentive for owners with vehicles involved in recalls 13454, 14063, 14092, 14113, and 14133. Vehicle owners that have NOT had the recall performed as of yet, were offered a $25 gift card if they scheduled an appointment at a dealership...
Documenting Symptom Byte - 11/25/2014
On newer vehicles the on-board diagnostic trouble code (DTC) will be at least 5 characters long. The first position of the code will be an alpha character (B, C, P, or U) followed by 4 alpha or numeric characters. Certain DTC's will also contain an additional...
Reject of the Month - 10/03/2014
The owner of a 2010 Chevrolet Traverse had their local service department take a look at the vehicle's power steering as they found it to be locking up at times. The technician verified that the steering did indeed lock up and found that the failure was...
Exterior Labour Operation Transaction Requirements - 05/09/2014
... information. To create the 10-digit code, start with the letter that corresponds with the vehicle. The type of vehicle is the first digit. Choices are C for car, S for SUV, or T for truck. Find the vehicle grid in either the bulletin or in Service...
Ignition Switch Recall Update - 07/01/2014
... VIN # and job card.Email CommunicationGM has begun sending email communications to certain vehicle owners that are affected by the ignition switch recall. The purpose of the communication is to encourage owners who have not yet contacted a dealer to...
WPC Bulletin 99-00-89-019 - 09/09/2014
... agent will help expedite the review process, identify issues faster and reduce the likelihood of receiving a debit. ...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
Major Assembly Restrictions - 04/03/2014
... transmission flush code in the labour operation dependency field. Enter the serial number of the new assembly in the Serial Number field of the transaction and enter the serial number of the failed assembly in the Comment field.The transaction must be...
Reject of the Month - 12/09/2013
... labour hours for the submitted labour code. Do you immediately reduce or eliminate OLH when receiving this error on a transaction? The first step in the analysis of this error is to review the basic labour information associated with the repair....
Reject of the Month - 10/23/2015
... that included 3.7 hours OLH. The dealer documented support for the other labor hours as well as receiving prior approval from the DMA for the additional time. In this case, the claim was escalated to the Field Warranty Manager for review due to a Regional...
Reject of the Month - 10/02/2015
... base time for a standard cab truck as well as base for an extended cab truck. Depending on how the vehicle is equipped, the base time is selected appropriately. Once the labor time on the transaction was updated, the claim paid without further issues. When...
Authorization to Perform Repairs - 12/01/2015
... the authorization line prior to performing repairs for any service agent owned vehicles, including new and used vehicles in inventory. Service management approval is required, including signature/initials, date, time and explanation.Additionally, while...
2016 Cadillac-V - 10/23/2015
... run of 2016 model year Cadillac ATS-V Coupe and Sedan, and the CTS-V models will feature the new Crystal White Frost low-gloss matte tri-coat paint finish (RPO G7V).The frost matte finish is unique from other automotive paints. The matte finish uses...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... has perforated the panel. The warranty coverage is 6 years or 100,000 miles on Chevrolet and GMC vehicles; 6 years/unlimited miles on Cadillac and Buick vehicles. If the rust has not perforated the panel where there is an actual hole, use the panel repair...
More on Repeat Repairs - 10/02/2015
... service manager's signature, the date approved, and the exact time approval was made. If after the vehicle has been diagnosed and repaired it is determined that the repair is similar to a previous repair that is less than three months from the current...
Global Warranty User Manual Updated - 04/08/2016
... are helpful in understanding things from a reject code to an authorization code. Investigate Vehicle History: accessing the detail contained with the report, including Transaction History, Vehicle Build, and Vehicle Delivery InformationPrepare and...
The Empowerment Portal - 01/11/2016
... a claim pre-approval request is submitted, an email is sent to your DMA to notify them a new request has been submitted and is ready for review. The DMA completes their review and typically responds within 3 days. You will receive an email when the review...
Reject of the Month - Reject code 074 - 10/26/2016
... Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. Two warranty transactions were submitted for payment, both rejected with error code 074. The first...
Extended Protection Plans - 08/23/2016
... information must be provided: last 8 digits of the VIN, date of the job card, mileage on the vehicle, job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. - The Administrator will issue a reference...
What is the Average Age of Your Transactions? - 07/28/2016
... repairs. If the paperwork is not complete at the time the customer is present to pick up their vehicle, a copy may be faxed or emailed. GM suggests that when repairs are complete and/or parts are ordered and the vehicle is drivable, the job card should...
Service Programming System - 03/21/2017
... control module reprogramming. The operation allows for the reprogramming of a control module with new or updated software and/or calibration files using the SPS application. Reprogramming labor codes are not to be used when replacing a module. Effective...
Reject of the Month - 03/21/2017
... labor operation, the second clutch plate. The customer’s concern was that the vehicle would not move in any gear. The technician did not find any codes in the system, although, found a significant amount of metal material after removing and opening...
... typically due to time constraints, the repair should not be performed. It is important that the newly discovered defect is added to the job card even if the customer declines as it shows proof that the customer was made aware of the defect and the defect...
PDI Accessories - 06/29/2021
... to GM for payment. Let’s go through the process. Begin by checking Investigate Vehicle History to evaluate the vehicle build and compare it with technician documentation and any supplied packing slips. From the “View Vehicle Summary”...
Included Maintenance - 02/26/2024
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives...
Ignition Switch Recall - 11/25/2014
GM has added an incentive for owners with vehicles involved in recalls 13454, 14063, 14092, 14113, and 14133. Vehicle owners that have NOT had the recall performed as of yet, were offered a $25 gift card if they scheduled an appointment at a dealership...
Documenting Symptom Byte - 11/25/2014
On newer vehicles the on-board diagnostic trouble code (DTC) will be at least 5 characters long. The first position of the code will be an alpha character (B, C, P, or U) followed by 4 alpha or numeric characters. Certain DTC's will also contain an additional...
Reject of the Month - 10/03/2014
The owner of a 2010 Chevrolet Traverse had their local service department take a look at the vehicle's power steering as they found it to be locking up at times. The technician verified that the steering did indeed lock up and found that the failure was...
Exterior Labour Operation Transaction Requirements - 05/09/2014
... information. To create the 10-digit code, start with the letter that corresponds with the vehicle. The type of vehicle is the first digit. Choices are C for car, S for SUV, or T for truck. Find the vehicle grid in either the bulletin or in Service...
Ignition Switch Recall Update - 07/01/2014
... VIN # and job card.Email CommunicationGM has begun sending email communications to certain vehicle owners that are affected by the ignition switch recall. The purpose of the communication is to encourage owners who have not yet contacted a dealer to...
WPC Bulletin 99-00-89-019 - 09/09/2014
... agent will help expedite the review process, identify issues faster and reduce the likelihood of receiving a debit. ...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
Major Assembly Restrictions - 04/03/2014
... transmission flush code in the labour operation dependency field. Enter the serial number of the new assembly in the Serial Number field of the transaction and enter the serial number of the failed assembly in the Comment field.The transaction must be...
Reject of the Month - 12/09/2013
... labour hours for the submitted labour code. Do you immediately reduce or eliminate OLH when receiving this error on a transaction? The first step in the analysis of this error is to review the basic labour information associated with the repair....
Reject of the Month - 10/23/2015
... that included 3.7 hours OLH. The dealer documented support for the other labor hours as well as receiving prior approval from the DMA for the additional time. In this case, the claim was escalated to the Field Warranty Manager for review due to a Regional...
Reject of the Month - 10/02/2015
... base time for a standard cab truck as well as base for an extended cab truck. Depending on how the vehicle is equipped, the base time is selected appropriately. Once the labor time on the transaction was updated, the claim paid without further issues. When...
Authorization to Perform Repairs - 12/01/2015
... the authorization line prior to performing repairs for any service agent owned vehicles, including new and used vehicles in inventory. Service management approval is required, including signature/initials, date, time and explanation.Additionally, while...
2016 Cadillac-V - 10/23/2015
... run of 2016 model year Cadillac ATS-V Coupe and Sedan, and the CTS-V models will feature the new Crystal White Frost low-gloss matte tri-coat paint finish (RPO G7V).The frost matte finish is unique from other automotive paints. The matte finish uses...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... has perforated the panel. The warranty coverage is 6 years or 100,000 miles on Chevrolet and GMC vehicles; 6 years/unlimited miles on Cadillac and Buick vehicles. If the rust has not perforated the panel where there is an actual hole, use the panel repair...
More on Repeat Repairs - 10/02/2015
... service manager's signature, the date approved, and the exact time approval was made. If after the vehicle has been diagnosed and repaired it is determined that the repair is similar to a previous repair that is less than three months from the current...
Global Warranty User Manual Updated - 04/08/2016
... are helpful in understanding things from a reject code to an authorization code. Investigate Vehicle History: accessing the detail contained with the report, including Transaction History, Vehicle Build, and Vehicle Delivery InformationPrepare and...
The Empowerment Portal - 01/11/2016
... a claim pre-approval request is submitted, an email is sent to your DMA to notify them a new request has been submitted and is ready for review. The DMA completes their review and typically responds within 3 days. You will receive an email when the review...
Reject of the Month - Reject code 074 - 10/26/2016
... Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. Two warranty transactions were submitted for payment, both rejected with error code 074. The first...
Extended Protection Plans - 08/23/2016
... information must be provided: last 8 digits of the VIN, date of the job card, mileage on the vehicle, job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. - The Administrator will issue a reference...
What is the Average Age of Your Transactions? - 07/28/2016
... repairs. If the paperwork is not complete at the time the customer is present to pick up their vehicle, a copy may be faxed or emailed. GM suggests that when repairs are complete and/or parts are ordered and the vehicle is drivable, the job card should...
Service Programming System - 03/21/2017
... control module reprogramming. The operation allows for the reprogramming of a control module with new or updated software and/or calibration files using the SPS application. Reprogramming labor codes are not to be used when replacing a module. Effective...
Reject of the Month - 03/21/2017
... labor operation, the second clutch plate. The customer’s concern was that the vehicle would not move in any gear. The technician did not find any codes in the system, although, found a significant amount of metal material after removing and opening...
Global Support - 12/21/2017
... a representative. You are able to select from the following topics for assistance: Sales, Service, New Vehicle Damage, Order Fulfillment, Workbench/Application Technical Support, Center of Learning, Certified Pre-Owned. Current Issues: Missing Warranty...
Reject of the Month - Mail Out Review - 12/21/2017
... transaction rejects, but due to the recent release of MORs, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Time Documentation: All warranty and policy repair...
Reject of the Month - 10/24/2017
... of the sensors would activate and multiple unknown DTCs were stored, the technician installed four new tire pressure sensors. No concerns were found relating to the engine oil leak, brake noise, poor shift, or with the a/c system. The warranty...
Policy Evaluation Tool - 09/27/2017
The “new” PET was officially launched on April 20, 2017. Over the past several months, most dealerships have had the opportunity to use the new tool on at least one Policy Decision transaction. The following are tips and reminders associated...
Recall Documentation - 07/25/2017
... and pretensioner deployment. The recall correction instructs the dealer to reprogram the SDM with new software that eliminates the defect. In vehicles with previous deployment events recorded in the SDM, dealers will install a new SDM that contains the...
In-Service Date and Job Cards - 07/25/2017
... correct. When generating a job card for a warranty repair on a service agent owned vehicle, new or used, the job card must clearly indicate in the owner information section that the vehicle is service agent owned with a stock number, and/or other...
Part Warranty Coverage - 12/19/2018
... of the original warranty only, based on the original purchase date. Parts replaced during the New Vehicle warranty are covered for the balance of that warranty, but in no event less than 12 months, unlimited miles. There are some exceptions: bolts, fasteners,...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
... an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the correct labor operation is selected. Labor operation and causal part selection...
Parts Warranty - 10/27/2020
... fails during this time period and is replaced, or in the case of an over-the-counter sale and a new part is provided to the customer, a transaction is submitted to reimburse the dealership. The warranty on the new part is the balance of the original...
CSMT PRA App - 09/22/2020
The new version of the Certified Service Mobile Toolbox app became available in August. One of the enhancements with the new version is the ability for the dealer to receive the decision response directly in the mobile app rather than the submitter’s...
Important Bulletin Updates - 03/27/2020
... 3 days from the transaction payment/process date before scrapping. Bulletin 00-03-10-003Y - The GM New Vehicle Tire Warranty Program has been updated to include the 2020 model year, a new order of the tire warranty prorating tables, and to update P&P...
Comeback Prevention - 04/29/2020
... concern, the easier it will be for the technician to diagnose and fix the customer’s vehicle right the first time. When a customer has a complicated, difficult, or intermittent condition or concern, use the appropriate customer concern verification...
Recall Notes - 01/28/2020
... notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer without the concern of a PDI debit. In these specific situations the dealer is required to properly execute the disclosure...
Comeback Prevention - 04/29/2020
... concern, the easier it will be for the technician to diagnose and fix the customer’s vehicle right the first time. When a customer has a complicated, difficult, or intermittent condition or concern, use the appropriate customer concern verification...
Shuttle Service Temporarily Expanded - 05/29/2020
... temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who...
Rental Days - 12/02/2019
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when...
Diagnostic Time - 07/30/2019
... for many service teams. Just when you think you have everyone on the same page, there is a new policy or update that throws a wrench in the works. Many service departments will have a team meeting, publish a memo and/or work directly with those that...
Authorization to Perform Repairs - 05/29/2019
Service management authorization for repairs performed on stock vehicles, new and used vehicles in inventory, require service management signature on the job card authorizing the work prior to the repair. Service management approval (explanation, date,...
Reject of the Month - Warning 122 - 04/22/2019
... the technician replaced the sensor, cleared codes, performed regen process, and test drove the vehicle. The vehicle was outside of the bumper-to-bumper warranty by miles, as a result, the PET was performed and management authorized for the policy...
Recall Validation - 05/29/2019
... the recall is reopened in IVH and the paid transaction is subject to debit. In these cases, a new job card must be written when the vehicle is brought back for service. If the SPS system identifies a correct module calibration, it will either display...
Bulletin 18-NA-069 - 03/27/2019
Certain 2016-19 model year Chevrolet Malibu vehicles may exhibit a loss of power, hesitation on acceleration, stalling, and/or MIL illumination while being driven in extremely cold weather conditions (0 degrees Fahrenheit or less). The condition may be...
Variable Diagnosis - 07/30/2019
If time spent diagnosing the vehicle extends beyond the published allowance, the technician must punch off diagnosis and punch on OLH. n
Correction! - 08/27/2019
After the August edition of the Warranty News went to print, an update was published within Bulletin 18-NA-355 and 19-NA-121. The bulletins both address a shake and/or shudder during light throttle acceleration between 25 and 80 mph on various model years,...
Customer Signatures - 12/02/2019
A customer signature is required prior to any warranty repairs performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included...
Parts Policies - 05/29/2020
... If it is determined from swapping parts that a specific component is the cause of failure, a new GM or GM approved replaced part must be ordered and installed. ...
... a representative. You are able to select from the following topics for assistance: Sales, Service, New Vehicle Damage, Order Fulfillment, Workbench/Application Technical Support, Center of Learning, Certified Pre-Owned. Current Issues: Missing Warranty...
Reject of the Month - Mail Out Review - 12/21/2017
... transaction rejects, but due to the recent release of MORs, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Time Documentation: All warranty and policy repair...
Reject of the Month - 10/24/2017
... of the sensors would activate and multiple unknown DTCs were stored, the technician installed four new tire pressure sensors. No concerns were found relating to the engine oil leak, brake noise, poor shift, or with the a/c system. The warranty...
Policy Evaluation Tool - 09/27/2017
The “new” PET was officially launched on April 20, 2017. Over the past several months, most dealerships have had the opportunity to use the new tool on at least one Policy Decision transaction. The following are tips and reminders associated...
Recall Documentation - 07/25/2017
... and pretensioner deployment. The recall correction instructs the dealer to reprogram the SDM with new software that eliminates the defect. In vehicles with previous deployment events recorded in the SDM, dealers will install a new SDM that contains the...
In-Service Date and Job Cards - 07/25/2017
... correct. When generating a job card for a warranty repair on a service agent owned vehicle, new or used, the job card must clearly indicate in the owner information section that the vehicle is service agent owned with a stock number, and/or other...
Part Warranty Coverage - 12/19/2018
... of the original warranty only, based on the original purchase date. Parts replaced during the New Vehicle warranty are covered for the balance of that warranty, but in no event less than 12 months, unlimited miles. There are some exceptions: bolts, fasteners,...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
... an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the correct labor operation is selected. Labor operation and causal part selection...
Parts Warranty - 10/27/2020
... fails during this time period and is replaced, or in the case of an over-the-counter sale and a new part is provided to the customer, a transaction is submitted to reimburse the dealership. The warranty on the new part is the balance of the original...
CSMT PRA App - 09/22/2020
The new version of the Certified Service Mobile Toolbox app became available in August. One of the enhancements with the new version is the ability for the dealer to receive the decision response directly in the mobile app rather than the submitter’s...
Important Bulletin Updates - 03/27/2020
... 3 days from the transaction payment/process date before scrapping. Bulletin 00-03-10-003Y - The GM New Vehicle Tire Warranty Program has been updated to include the 2020 model year, a new order of the tire warranty prorating tables, and to update P&P...
Comeback Prevention - 04/29/2020
... concern, the easier it will be for the technician to diagnose and fix the customer’s vehicle right the first time. When a customer has a complicated, difficult, or intermittent condition or concern, use the appropriate customer concern verification...
Recall Notes - 01/28/2020
... notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer without the concern of a PDI debit. In these specific situations the dealer is required to properly execute the disclosure...
Comeback Prevention - 04/29/2020
... concern, the easier it will be for the technician to diagnose and fix the customer’s vehicle right the first time. When a customer has a complicated, difficult, or intermittent condition or concern, use the appropriate customer concern verification...
Shuttle Service Temporarily Expanded - 05/29/2020
... temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who...
Rental Days - 12/02/2019
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when...
Diagnostic Time - 07/30/2019
... for many service teams. Just when you think you have everyone on the same page, there is a new policy or update that throws a wrench in the works. Many service departments will have a team meeting, publish a memo and/or work directly with those that...
Authorization to Perform Repairs - 05/29/2019
Service management authorization for repairs performed on stock vehicles, new and used vehicles in inventory, require service management signature on the job card authorizing the work prior to the repair. Service management approval (explanation, date,...
Reject of the Month - Warning 122 - 04/22/2019
... the technician replaced the sensor, cleared codes, performed regen process, and test drove the vehicle. The vehicle was outside of the bumper-to-bumper warranty by miles, as a result, the PET was performed and management authorized for the policy...
Recall Validation - 05/29/2019
... the recall is reopened in IVH and the paid transaction is subject to debit. In these cases, a new job card must be written when the vehicle is brought back for service. If the SPS system identifies a correct module calibration, it will either display...
Bulletin 18-NA-069 - 03/27/2019
Certain 2016-19 model year Chevrolet Malibu vehicles may exhibit a loss of power, hesitation on acceleration, stalling, and/or MIL illumination while being driven in extremely cold weather conditions (0 degrees Fahrenheit or less). The condition may be...
Variable Diagnosis - 07/30/2019
If time spent diagnosing the vehicle extends beyond the published allowance, the technician must punch off diagnosis and punch on OLH. n
Correction! - 08/27/2019
After the August edition of the Warranty News went to print, an update was published within Bulletin 18-NA-355 and 19-NA-121. The bulletins both address a shake and/or shudder during light throttle acceleration between 25 and 80 mph on various model years,...
Customer Signatures - 12/02/2019
A customer signature is required prior to any warranty repairs performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included...
Parts Policies - 05/29/2020
... If it is determined from swapping parts that a specific component is the cause of failure, a new GM or GM approved replaced part must be ordered and installed. ...
Remove those Protective Film Covers - 01/29/2020
PDI technicians must remove the protective film covers from a vehicle before the vehicle is placed on the lot. These protective film covers are used for transit purposes only. These film covers are typically found on the front bumper/grille corners and...
Coronavirus: Share Your Thoughts - 03/27/2020
... with members in certain states experiencing “stay-at-home” mandates, while others are receiving advisement at this point to stay safe. Please share your thoughts on the Forum on how the Coronavirus has affected your dealership or your...
LPO Transit Wheels - 10/27/2020
Transit wheels are size-matching wheels provided by the assembly plant. These wheels allow the vehicle to be shipped with the correct accessory tire, calibrations, and alignment. Transit wheels will be identified by an identification sticker. Once the...
Replacement Parts Warranty - 03/26/2018
... and includes both parts and labor. Subsequent replacements under this warranty will receive a new 24 month/unlimited mile warranty from the new date of installation. GM service replacement parts sold over the counter are covered for 24 months from the...
DTC P2463 - 06/25/2018
... Filter (DPF). Customers should be instructed that in order for the filter to clean itself, the vehicle must be driven above 30 mph until the Clean Exhaust Filter Continue Driving message clears. Customers that continue to drive with the DPF warning message...
Dead Battery - 06/25/2018
GlobalConnect Message GCUS-9-6027 addresses the ongoing issue of dead batteries in 2018 GMC Terrain vehicles, both with dealer inventory and customer vehicles. Engineering is working on a fix. In the meantime GMC dealers are authorized to make valid warranty...
Reject of the Month - Error code 111 - 12/19/2018
... off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing technician found that both of the valve cover gaskets were leaking. To correct the condition the technician replaced both valve...
Reimbursement Request - 11/29/2018
... always review the parameters outlined within the bulletin, as well as IVH, confirming vehicle involvement. Specifically review the section contained within the bulletin titled "Customer Reimbursement." This is in addition to the vehicle make/model, and...
Cadillac Moments - 11/29/2018
... be used to offset an inconvenience or offer additional peace of mind, regardless of whether the vehicle is inside or outside of warranty. The unique labor operation has a $500 maximum for retail usage. Receipts associated with the usage of the operation...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... 12 months. Replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Wiper blade inserts are only covered up to 12 months as well....
Global Warranty Management - 09/25/2018
... service does not include air filters. At the time of print of the October edition of the Warranty News, the only available Included Maintenance Program is the 2019 Cadillac Program Guide. Program guides for the 2018 model year are available in...
Transportation Claims Over $500 - 08/20/2018
... is typically used when a delivery receipt is not available and damage is found, or the vehicle is delivered after hours and damage was found the next morning. Dealers have until the next business day to send the letter. It is also used to report concealed...
Concern Not Duplicated Labor Operations - 08/22/2017
... with a customer originated concern. They cannot be used on the dealers’ stock vehicles, new or used. Customer concerns that may be addressed by service management without the involvement of a skilled technician are not eligible for CCND reimbursement. Technicians...
SPID Label - 08/21/2017
The Service Parts Identification Label on all 2018 model year vehicles will be discontinued. Much of the information that was on the label will now be available through a QR code on the Certification Label. If the Certification Label does not have a QR...
Mobil 1 Upgrade - 10/23/2017
Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing...
Consumable Parts - 11/21/2017
... all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed...
Field Product Reports (FPR) - 12/21/2016
... play an integral role in this process by reporting product issues through FPR. GM has released a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6...
OnStar Go - 12/21/2016
... Go is set to launch in the first quarter of 2017 and will be available in more than 2 million vehicles by the end of the year. The service itself is free, but users will need a data plan through their vehicle’s built-in 4G LTE modem. The success...
Dream Cruise - 08/23/2016
Detroit's automakers brought their favorite new and historic vehicles and muscle cars to the 22nd annual Woodward Dream Cruise. The cruise draws around 1 million people, making it the perfect venue for carmakers to market to people who love driving. Fiat...
Bluetooth Calls When Using An iPhone - 02/02/2016
Customers with an iPhone have voiced complaints that when their phone is paired with their vehicle and they are listening to their radio. If they either initiate or receive a Bluetooth(r) call, the infotainment system will not return to the radio station...
Oil Consumption - 03/01/2016
... bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks,...
Defective Parts - 03/01/2016
... a PC 659 via mail for non-RAPID service agents. A warranty transaction is not to be submitted for new defective parts. ...
Not a Transportation Transaction - 03/01/2016
... highway maintenance. Outward sheet metal dents, also referred to as "inside out" dents. Vehicle interior damage other than driver and front passenger areas, except when vandalism is suspected. Vehicles assembled with incorrect part or...
Customer Satisfaction Program 15036 - 04/08/2016
... prompt core return. Return the used trailer hitch platform core in the box that contained the new trailer hitch platform. Daily core returns are recommended. These cores will not be requested back by the WPC, but must be returned in a timely manner....
Selecting the Correct Labor Operation - 04/08/2016
When new to warranty administration, the application of labor operations can be confusing. The Global Warranty User Manual explains when one or more labor operations should be applied. Below is a quick reference meant to summarize what is found in the...
PDI technicians must remove the protective film covers from a vehicle before the vehicle is placed on the lot. These protective film covers are used for transit purposes only. These film covers are typically found on the front bumper/grille corners and...
Coronavirus: Share Your Thoughts - 03/27/2020
... with members in certain states experiencing “stay-at-home” mandates, while others are receiving advisement at this point to stay safe. Please share your thoughts on the Forum on how the Coronavirus has affected your dealership or your...
LPO Transit Wheels - 10/27/2020
Transit wheels are size-matching wheels provided by the assembly plant. These wheels allow the vehicle to be shipped with the correct accessory tire, calibrations, and alignment. Transit wheels will be identified by an identification sticker. Once the...
Replacement Parts Warranty - 03/26/2018
... and includes both parts and labor. Subsequent replacements under this warranty will receive a new 24 month/unlimited mile warranty from the new date of installation. GM service replacement parts sold over the counter are covered for 24 months from the...
DTC P2463 - 06/25/2018
... Filter (DPF). Customers should be instructed that in order for the filter to clean itself, the vehicle must be driven above 30 mph until the Clean Exhaust Filter Continue Driving message clears. Customers that continue to drive with the DPF warning message...
Dead Battery - 06/25/2018
GlobalConnect Message GCUS-9-6027 addresses the ongoing issue of dead batteries in 2018 GMC Terrain vehicles, both with dealer inventory and customer vehicles. Engineering is working on a fix. In the meantime GMC dealers are authorized to make valid warranty...
Reject of the Month - Error code 111 - 12/19/2018
... off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing technician found that both of the valve cover gaskets were leaking. To correct the condition the technician replaced both valve...
Reimbursement Request - 11/29/2018
... always review the parameters outlined within the bulletin, as well as IVH, confirming vehicle involvement. Specifically review the section contained within the bulletin titled "Customer Reimbursement." This is in addition to the vehicle make/model, and...
Cadillac Moments - 11/29/2018
... be used to offset an inconvenience or offer additional peace of mind, regardless of whether the vehicle is inside or outside of warranty. The unique labor operation has a $500 maximum for retail usage. Receipts associated with the usage of the operation...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... 12 months. Replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Wiper blade inserts are only covered up to 12 months as well....
Global Warranty Management - 09/25/2018
... service does not include air filters. At the time of print of the October edition of the Warranty News, the only available Included Maintenance Program is the 2019 Cadillac Program Guide. Program guides for the 2018 model year are available in...
Transportation Claims Over $500 - 08/20/2018
... is typically used when a delivery receipt is not available and damage is found, or the vehicle is delivered after hours and damage was found the next morning. Dealers have until the next business day to send the letter. It is also used to report concealed...
Concern Not Duplicated Labor Operations - 08/22/2017
... with a customer originated concern. They cannot be used on the dealers’ stock vehicles, new or used. Customer concerns that may be addressed by service management without the involvement of a skilled technician are not eligible for CCND reimbursement. Technicians...
SPID Label - 08/21/2017
The Service Parts Identification Label on all 2018 model year vehicles will be discontinued. Much of the information that was on the label will now be available through a QR code on the Certification Label. If the Certification Label does not have a QR...
Mobil 1 Upgrade - 10/23/2017
Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing...
Consumable Parts - 11/21/2017
... all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed...
Field Product Reports (FPR) - 12/21/2016
... play an integral role in this process by reporting product issues through FPR. GM has released a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6...
OnStar Go - 12/21/2016
... Go is set to launch in the first quarter of 2017 and will be available in more than 2 million vehicles by the end of the year. The service itself is free, but users will need a data plan through their vehicle’s built-in 4G LTE modem. The success...
Dream Cruise - 08/23/2016
Detroit's automakers brought their favorite new and historic vehicles and muscle cars to the 22nd annual Woodward Dream Cruise. The cruise draws around 1 million people, making it the perfect venue for carmakers to market to people who love driving. Fiat...
Bluetooth Calls When Using An iPhone - 02/02/2016
Customers with an iPhone have voiced complaints that when their phone is paired with their vehicle and they are listening to their radio. If they either initiate or receive a Bluetooth(r) call, the infotainment system will not return to the radio station...
Oil Consumption - 03/01/2016
... bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks,...
Defective Parts - 03/01/2016
... a PC 659 via mail for non-RAPID service agents. A warranty transaction is not to be submitted for new defective parts. ...
Not a Transportation Transaction - 03/01/2016
... highway maintenance. Outward sheet metal dents, also referred to as "inside out" dents. Vehicle interior damage other than driver and front passenger areas, except when vandalism is suspected. Vehicles assembled with incorrect part or...
Customer Satisfaction Program 15036 - 04/08/2016
... prompt core return. Return the used trailer hitch platform core in the box that contained the new trailer hitch platform. Daily core returns are recommended. These cores will not be requested back by the WPC, but must be returned in a timely manner....
Selecting the Correct Labor Operation - 04/08/2016
When new to warranty administration, the application of labor operations can be confusing. The Global Warranty User Manual explains when one or more labor operations should be applied. Below is a quick reference meant to summarize what is found in the...
Reject of the Month - 04/08/2016
... Policies and Procedures Manual states the requirement of removing the Warranty Insert Tag from the new ACDelco Replacement Battery and retaining it as part of the job card information. The dealer involved in the review had five instances where batteries...
SFE Recall Compliance Reminder - 04/08/2016
... in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing the necessary recall repair, the dealer has not fulfilled its obligations to conduct a complete PDI. As a result,...
GM Owner Center - Recall Search - 05/24/2016
... with Saturday and/or Sunday service hours provided a challenge. Where can you go to go to view a vehicle's recall information when there is no access to IVH or GWM? During that time, and any time that GWM or IVH is not in service, dealers may view a...
Transaction Filing Limits - 04/28/2016
All Transportation Transactions must be completed, processed and paid in GWM before the claim reaches 180 days from the date the vehicle was received.
Warranty Code - 07/29/2015
... Battery Tester/Charger when the battery test is set up as follows: Diagnostic Mode, Out of Vehicle. On the print-out, the 19-digit code under MID INFO is not a valid warranty code. Only the 15-digit code under Warranty Code on the printed slip is valid....
Wheel Alignment Policy Updates - 10/23/2015
... The questionnaire now only needs to be completed when an alignment needs to be performed on a vehicle with less than 500 miles on the odometer. GM recommends a Field Product Report be completed for vehicles requiring a wheel alignment with less...
The Cause of Failure - 10/23/2015
... the service advisor's responsibility to get the customer's concern; the technician working on the vehicle needs to provide the rest. The correction information is generally pretty straight forward, as it is the statement from the technician explaining...
Maintenance - 10/23/2015
The Included Maintenance Program applies to 2016 model year Chevrolet, Buick, and GMC vehicles. The program offers two service events within 24 months or 24,000 miles. This program has been very successful for dealers by encouraging customers to return...
Engine and Transmission Identification - 10/23/2015
... alpha-numeric code that identifies the model of the engine. If it is the original engine in the vehicle, the engine information is available in the vehicle component section of IVH. ...
Software Update - 11/18/2013
... (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and revises the warranty code information (VIN, RO...
V6 Pickups - 12/09/2013
... of torque, up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel consumption....
Certified Pre-Owned Maintenance Changes - 11/18/2013
... with a maximum of four services. The services include an oil change, tire rotation, and multipoint vehicle inspection. Oil change frequency is still based on the Oil Life Monitoring System and service advisors are still required to document the...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... must be documenting to be paid the additional diagnosis time. Procedures listed include:Get the vehicle up to normal operating temperature.Inspect for drippings.Identify the type of fluid and the approximate location of the leak.Inspect sealing surfaces,...
GM Maintenance Program Specifics - 01/10/2014
... allowed under the program guidelines. Oil changes must be performed in strict accordance with the vehicle's oil life monitoring system and the percent oil life remaining must be documented on the job card at write up.The Certified Pre-Owned maintenance...
Investing in Factories - 01/10/2014
... transmissions. Approximately $600 million is slated to go to the Flint, MI, assembly plant for a new paint shop and other upgrades. The Romulus, MI, engine plant will receive $493 million to build a new V6 engine and 10-speed automatic transmissions....
Noise Cancellation - 01/10/2014
... energy efficient and sometimes noisy powertrains. The noisy features that are available on many vehicles, such as low-revving engines and transmissions, cylinder deactivation, and hybrids with range extenders, can undermine the feeling of luxury that...
Cruze Clean Turbo Diesel - 09/09/2014
... diesel four cylinder engine was designed in Italy and is manufactured in Germany. While not a new engine, the US version is unique, including the engine oil pan drain plug. Reference Bulletin 14-06-01-001 ...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Submitting a Transportation Transaction - 07/01/2014
... code the service agent used.Transportation transactions are only filed when there is damage to a vehicle or something is missing. When a vehicle is delivered with incorrect parts or option discrepancies, a warranty transaction is filed. For example,...
Returning Parts to the Warranty Parts Center - 07/01/2014
... at the bottom of the screen. The dollar amount previously paid will automatically debit and the new dollar amount paid will be displayed. Be sure to note the new amount paid so that accounting knows where to put the credit when balancing the receivables...
Refrigerant - 05/09/2014
ACDelco R-134a: In early April, GM announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105...
Scheduled Maintenance Programs - 04/03/2014
... a quick reference sheet for Scheduled Maintenance Programs for select 2013 and 2014 model year vehicles. The Scheduled Maintenance Programs consist of oil changes, tire rotations and Multi-Point Vehicle Inspections (up to 4 service events). The...
Recall 14299A - 10/03/2014
Several model and model year vehicles are involved in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive,...
Extended Retention Period for Certain Recall Parts - 09/09/2014
... in light of potential legal requirements to preserve certain parts and has recognized that this new request will place additional burdens on dealerships as far as storage space is concerned. With that, they are taking steps that may allow them to modify...
Waiving the Diagnostic Fee - 12/19/2014
When a customer calls the Customer Assistance Center with a complaint involving a problem with their vehicle that is out of warranty, a CAC representative may arrange for the vehicle to be diagnosed at no cost to the customer. They will direct the customer...
... Policies and Procedures Manual states the requirement of removing the Warranty Insert Tag from the new ACDelco Replacement Battery and retaining it as part of the job card information. The dealer involved in the review had five instances where batteries...
SFE Recall Compliance Reminder - 04/08/2016
... in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing the necessary recall repair, the dealer has not fulfilled its obligations to conduct a complete PDI. As a result,...
GM Owner Center - Recall Search - 05/24/2016
... with Saturday and/or Sunday service hours provided a challenge. Where can you go to go to view a vehicle's recall information when there is no access to IVH or GWM? During that time, and any time that GWM or IVH is not in service, dealers may view a...
Transaction Filing Limits - 04/28/2016
All Transportation Transactions must be completed, processed and paid in GWM before the claim reaches 180 days from the date the vehicle was received.
Warranty Code - 07/29/2015
... Battery Tester/Charger when the battery test is set up as follows: Diagnostic Mode, Out of Vehicle. On the print-out, the 19-digit code under MID INFO is not a valid warranty code. Only the 15-digit code under Warranty Code on the printed slip is valid....
Wheel Alignment Policy Updates - 10/23/2015
... The questionnaire now only needs to be completed when an alignment needs to be performed on a vehicle with less than 500 miles on the odometer. GM recommends a Field Product Report be completed for vehicles requiring a wheel alignment with less...
The Cause of Failure - 10/23/2015
... the service advisor's responsibility to get the customer's concern; the technician working on the vehicle needs to provide the rest. The correction information is generally pretty straight forward, as it is the statement from the technician explaining...
Maintenance - 10/23/2015
The Included Maintenance Program applies to 2016 model year Chevrolet, Buick, and GMC vehicles. The program offers two service events within 24 months or 24,000 miles. This program has been very successful for dealers by encouraging customers to return...
Engine and Transmission Identification - 10/23/2015
... alpha-numeric code that identifies the model of the engine. If it is the original engine in the vehicle, the engine information is available in the vehicle component section of IVH. ...
Software Update - 11/18/2013
... (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and revises the warranty code information (VIN, RO...
V6 Pickups - 12/09/2013
... of torque, up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel consumption....
Certified Pre-Owned Maintenance Changes - 11/18/2013
... with a maximum of four services. The services include an oil change, tire rotation, and multipoint vehicle inspection. Oil change frequency is still based on the Oil Life Monitoring System and service advisors are still required to document the...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... must be documenting to be paid the additional diagnosis time. Procedures listed include:Get the vehicle up to normal operating temperature.Inspect for drippings.Identify the type of fluid and the approximate location of the leak.Inspect sealing surfaces,...
GM Maintenance Program Specifics - 01/10/2014
... allowed under the program guidelines. Oil changes must be performed in strict accordance with the vehicle's oil life monitoring system and the percent oil life remaining must be documented on the job card at write up.The Certified Pre-Owned maintenance...
Investing in Factories - 01/10/2014
... transmissions. Approximately $600 million is slated to go to the Flint, MI, assembly plant for a new paint shop and other upgrades. The Romulus, MI, engine plant will receive $493 million to build a new V6 engine and 10-speed automatic transmissions....
Noise Cancellation - 01/10/2014
... energy efficient and sometimes noisy powertrains. The noisy features that are available on many vehicles, such as low-revving engines and transmissions, cylinder deactivation, and hybrids with range extenders, can undermine the feeling of luxury that...
Cruze Clean Turbo Diesel - 09/09/2014
... diesel four cylinder engine was designed in Italy and is manufactured in Germany. While not a new engine, the US version is unique, including the engine oil pan drain plug. Reference Bulletin 14-06-01-001 ...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Submitting a Transportation Transaction - 07/01/2014
... code the service agent used.Transportation transactions are only filed when there is damage to a vehicle or something is missing. When a vehicle is delivered with incorrect parts or option discrepancies, a warranty transaction is filed. For example,...
Returning Parts to the Warranty Parts Center - 07/01/2014
... at the bottom of the screen. The dollar amount previously paid will automatically debit and the new dollar amount paid will be displayed. Be sure to note the new amount paid so that accounting knows where to put the credit when balancing the receivables...
Refrigerant - 05/09/2014
ACDelco R-134a: In early April, GM announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105...
Scheduled Maintenance Programs - 04/03/2014
... a quick reference sheet for Scheduled Maintenance Programs for select 2013 and 2014 model year vehicles. The Scheduled Maintenance Programs consist of oil changes, tire rotations and Multi-Point Vehicle Inspections (up to 4 service events). The...
Recall 14299A - 10/03/2014
Several model and model year vehicles are involved in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive,...
Extended Retention Period for Certain Recall Parts - 09/09/2014
... in light of potential legal requirements to preserve certain parts and has recognized that this new request will place additional burdens on dealerships as far as storage space is concerned. With that, they are taking steps that may allow them to modify...
Waiving the Diagnostic Fee - 12/19/2014
When a customer calls the Customer Assistance Center with a complaint involving a problem with their vehicle that is out of warranty, a CAC representative may arrange for the vehicle to be diagnosed at no cost to the customer. They will direct the customer...
Aftermarket Engine Calibrations - 01/21/2015
... unauthorized warranty transaction submission.The bulletin applies to 2005-2006 Chevrolet Corvette vehicles equipped with a V8 gasoline engine, 2007-2015 GM passenger cars and light duty trucks equipped with a V8 gasoline engine, and 2012-2015 Chevrolet...
Filing and Supporting Documentation - 01/21/2015
... documents and records that may be requested include, but are not limited to the following:New vehicle inventory and sales documents/recordsUsed vehicle inventory and sales documents/recordsService Agent Facility employee lists/recordsOpen job card lists An...
Recall Repairs - 01/21/2015
GM continues to work hard, and be creative, in finding owners of vehicles with the ignition switch recall. In November 2014, only about 58% of owners have had the recall performed, which leaves just over 830,000 yet to be repaired in the U.S. GM has sent...
Air Bag Inflator Modules - 03/26/2015
... deploy abnormally, increasing the risk of personal injury. The shipping container that the new module arrives in must be used for shipment of the used air bag inflator module. All instructions contained within the shipping container must be followed....
City Express Cargo Van - 06/30/2015
The introduction of a new tire manufacturer, JK Tyre, has been identified with the new Chevrolet City Express Cargo Van. The Tire Pre-Repair Authorization process currently cannot be used with tire defects with one or more American Cargo tires manufactured...
Core Price Change - 06/30/2015
... 25958410) had a core charge of $100, as the original pipe did not have the converters in it as the new does. To address this issue, GM notified dealers on June 5, 2015, that they would price protect all dealer purchases of the part from GMCCA between...
Authorization to Perform Repairs " Customer Signature - 03/23/2024
... date, time, and signature/initials) is required. When servicing service agent owned vehicles, both new and used vehicles in inventory, service management must sign the job card authorizing the work prior to repair. Service management 4-element approval,...
GM Approvals - 03/23/2024
... dealer must complete the Tire Pre-Repair Authorization Form in GWM when replacing tires under the New Vehicle Limited Warranty. The form provides GM with the necessary information required for TREAD Act reporting. It also establishes a process by which...
Reject of the Month - March 2024 - 02/26/2024
Error 834: Repair Performed Prior to Start of Warranty A new 2024 Cadillac Lyriq was delivered to the dealership in January with the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting...
Sublet Repairs - 02/26/2024
... the right to deny payment if it is determined that the repair work performed was unsatisfactory. NEW! Body/Paint Sublet Authorization and Service Technical Shared Relationship Forms are now available. The Body/Paint Sublet Authorization Form is used...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant or necessary. Warranty job cards must have “an authorization to perform...
Engineering Information Bulletins - 01/24/2023
... the bulletin heading, and the PIE number is listed in the Global Warranty Management/Investigate Vehicle History link. If the customer has not commented about the stated condition or the EI does not show in GWM/IVH, disregard the bulletin contents and...
Exhaust System Warranty Part Returns - 03/23/2023
Exhaust system replacements in 2020-23 Cadillac XT5, XT6 or GMC Acadia vehicles due to noise in the resonator or muffler(s), must be returned for testing for system improvements.
OLH Self-Empowerment Levels - 02/28/2023
... authorization on the job card (signature/initials, date, time, and justification). With this new process of achieving a higher level of dealer self-empowerment for OLH it is important to work with service management and service advisors to ensure...
Reject of the Month - April 2023 - 03/23/2023
... with Service Agent owned vehicles. When servicing a Service Agent owned vehicle, including new and used inventory, service management is required to sign the job card authorizing the work prior to repair. Complete management approval is required (explanation,...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Alternate Battery - 06/27/2023
... battery when one of the following OEM batteries is not readily available for replacement under the New Vehicle Limited Warranty. Applicable OEM batteries include: 88864542, 88864541, 88864539. The exception only applies to repairs covered by the bumper-to-bumper...
Retooling - 10/26/2021
... that there will be a cost savings of $1.5 billion per plant that is renovated, versus building new ones. ...
CSMT App Enhanced - 12/01/2021
A new version of the Certified Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple)...
BrightDrop - 01/27/2021
GM is launching a commercial electric vehicle business called BrightDrop. It’s first customer is FedEx Express with an anticipated build of about 500 EV600’s. The BrightDrop brand will offer electric products, software, and services. Products...
Goodwill Tools (Part II) - 02/25/2021
... should be submitted with the exact amount input into the Net/Customer Reimbursement field. Vehicle Payment Expense (Labor Op 0600005) reimburses dealers who, in unique circumstances, determine it is appropriate to reimburse the customer for a vehicle...
Labor Time Guide Request for Review Process - 08/22/2022
... envelopes) at the top right corner of the screen. This form can be used to request time increases, new add conditions, new labor operations, increase part allowances, or to report errors in the Labor Time Guide. In order to adequately evaluate and take...
SEMA - 12/01/2021
... The...
Warranty Administration Acronyms - 01/04/2022
Warranty administration is an ongoing learning process, with those that are newer to the profession often feeling overwhelmed by the vast amount of information to learn and retain. Commonly used terminology, specifically acronyms, are just one of...
Cluster - 12/18/2012
... may be caused by an incomplete programming of the instrument panel cluster during assembly of the vehicle. The PDI sheet has been updated to check for this concern at PDI and to correct the condition on any vehicle built before the specific VIN breakpoint...
... unauthorized warranty transaction submission.The bulletin applies to 2005-2006 Chevrolet Corvette vehicles equipped with a V8 gasoline engine, 2007-2015 GM passenger cars and light duty trucks equipped with a V8 gasoline engine, and 2012-2015 Chevrolet...
Filing and Supporting Documentation - 01/21/2015
... documents and records that may be requested include, but are not limited to the following:New vehicle inventory and sales documents/recordsUsed vehicle inventory and sales documents/recordsService Agent Facility employee lists/recordsOpen job card lists An...
Recall Repairs - 01/21/2015
GM continues to work hard, and be creative, in finding owners of vehicles with the ignition switch recall. In November 2014, only about 58% of owners have had the recall performed, which leaves just over 830,000 yet to be repaired in the U.S. GM has sent...
Air Bag Inflator Modules - 03/26/2015
... deploy abnormally, increasing the risk of personal injury. The shipping container that the new module arrives in must be used for shipment of the used air bag inflator module. All instructions contained within the shipping container must be followed....
City Express Cargo Van - 06/30/2015
The introduction of a new tire manufacturer, JK Tyre, has been identified with the new Chevrolet City Express Cargo Van. The Tire Pre-Repair Authorization process currently cannot be used with tire defects with one or more American Cargo tires manufactured...
Core Price Change - 06/30/2015
... 25958410) had a core charge of $100, as the original pipe did not have the converters in it as the new does. To address this issue, GM notified dealers on June 5, 2015, that they would price protect all dealer purchases of the part from GMCCA between...
Authorization to Perform Repairs " Customer Signature - 03/23/2024
... date, time, and signature/initials) is required. When servicing service agent owned vehicles, both new and used vehicles in inventory, service management must sign the job card authorizing the work prior to repair. Service management 4-element approval,...
GM Approvals - 03/23/2024
... dealer must complete the Tire Pre-Repair Authorization Form in GWM when replacing tires under the New Vehicle Limited Warranty. The form provides GM with the necessary information required for TREAD Act reporting. It also establishes a process by which...
Reject of the Month - March 2024 - 02/26/2024
Error 834: Repair Performed Prior to Start of Warranty A new 2024 Cadillac Lyriq was delivered to the dealership in January with the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting...
Sublet Repairs - 02/26/2024
... the right to deny payment if it is determined that the repair work performed was unsatisfactory. NEW! Body/Paint Sublet Authorization and Service Technical Shared Relationship Forms are now available. The Body/Paint Sublet Authorization Form is used...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant or necessary. Warranty job cards must have “an authorization to perform...
Engineering Information Bulletins - 01/24/2023
... the bulletin heading, and the PIE number is listed in the Global Warranty Management/Investigate Vehicle History link. If the customer has not commented about the stated condition or the EI does not show in GWM/IVH, disregard the bulletin contents and...
Exhaust System Warranty Part Returns - 03/23/2023
Exhaust system replacements in 2020-23 Cadillac XT5, XT6 or GMC Acadia vehicles due to noise in the resonator or muffler(s), must be returned for testing for system improvements.
OLH Self-Empowerment Levels - 02/28/2023
... authorization on the job card (signature/initials, date, time, and justification). With this new process of achieving a higher level of dealer self-empowerment for OLH it is important to work with service management and service advisors to ensure...
Reject of the Month - April 2023 - 03/23/2023
... with Service Agent owned vehicles. When servicing a Service Agent owned vehicle, including new and used inventory, service management is required to sign the job card authorizing the work prior to repair. Complete management approval is required (explanation,...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Alternate Battery - 06/27/2023
... battery when one of the following OEM batteries is not readily available for replacement under the New Vehicle Limited Warranty. Applicable OEM batteries include: 88864542, 88864541, 88864539. The exception only applies to repairs covered by the bumper-to-bumper...
Retooling - 10/26/2021
... that there will be a cost savings of $1.5 billion per plant that is renovated, versus building new ones. ...
CSMT App Enhanced - 12/01/2021
A new version of the Certified Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple)...
BrightDrop - 01/27/2021
GM is launching a commercial electric vehicle business called BrightDrop. It’s first customer is FedEx Express with an anticipated build of about 500 EV600’s. The BrightDrop brand will offer electric products, software, and services. Products...
Goodwill Tools (Part II) - 02/25/2021
... should be submitted with the exact amount input into the Net/Customer Reimbursement field. Vehicle Payment Expense (Labor Op 0600005) reimburses dealers who, in unique circumstances, determine it is appropriate to reimburse the customer for a vehicle...
Labor Time Guide Request for Review Process - 08/22/2022
... envelopes) at the top right corner of the screen. This form can be used to request time increases, new add conditions, new labor operations, increase part allowances, or to report errors in the Labor Time Guide. In order to adequately evaluate and take...
SEMA - 12/01/2021
... The...
Warranty Administration Acronyms - 01/04/2022
Warranty administration is an ongoing learning process, with those that are newer to the profession often feeling overwhelmed by the vast amount of information to learn and retain. Commonly used terminology, specifically acronyms, are just one of...
Cluster - 12/18/2012
... may be caused by an incomplete programming of the instrument panel cluster during assembly of the vehicle. The PDI sheet has been updated to check for this concern at PDI and to correct the condition on any vehicle built before the specific VIN breakpoint...
The Way it Used to Be - 12/18/2012
... for having the part express shipped. For both situations, reimbursement cannot exceed $100. Vehicles that were delivered to service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille....
Electrification - 12/18/2012
GM's product chief has announced that the company will be focusing on mild hybrids, plug in hybrids and electric vehicles, placing less emphasis on traditional hybrids, a market that has been dominated by Toyota and the Prius. This focus will give GM...
The 12 Month Part Warranty - 12/18/2012
... vehicle expire after only 6 months because they have gone over the 12,000 mileage limitation. The new warranty coverage applies only on parts installed on or after January 1st, 2013. Parts sold prior to this date will have the warranty coverage in place...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Update to Service Procedure - 08/30/2012
... PI addresses a squeak or rub type noise when turning the steering wheel at slow speeds. Affected vehicles include the 2008-2011 Buick Enclave, 2009-2011 Chevrolet Traverse, 2007-2011 GMC Acadia, and 2007-2010 Saturn Outlook vehicles built prior to July...
Part Quantity Input Update - 08/30/2012
In the July edition of Warranty News we posted the latest information on the new environmentally friendly refrigerant, R1234yf, that is used in the air conditioning systems of the 2013 Cadillac XTS and ATS.GM has since updated important information contained...
Counterfeit Air Bags - 11/05/2012
... the aftermarket installer or insurance carrier and, if necessary, their GM dealership for a vehicle inspection. The cost associated with inspecting or replacing an airbag is the responsibility of the customer. NHTSA has not issued a recall or mandated...
Certified Elite - 11/05/2012
... be met for dealer attainment. The two thresholds that have been most recently adjusted are the new vehicle customer retention, now at 38% or higher and the dealer parts loyalty threshold, now at 79% rolling 12 month number. Repeat repair, service training...
End of the Year - 11/05/2012
With the end of 2012 fast approaching, the new 2013 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Wiring Labour Operation Clarification - 10/08/2012
While not new information, the wiring repair labour operation bulletin has been revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of...
Volt - 08/09/2012
... plug-in hybrid have doubled or tripled over the past few months since GM began distributing the new models that qualify for California's high occupancy vehicle sticker. The HOV sticker will allow a single driver of a Volt to use a highway lane typically...
Service Engine Soon Light - 06/06/2012
Certain vehicles with Gen4 V8 engines may have a condition in which the service engine soon light is illuminated, the engine runs rough, or #1 and/or #7 spark plugs are cracked or oil fouled. DTC P0300 may be set. The condition may be caused by PCV pullover...
Seasonal Gas Increase - 04/13/2012
... occur. Because of this belief automakers are working to increase the fuel efficiency of the entire vehicle lineup. While many buyers need large vehicles for towing or large families, the overall trend is toward fuel efficiency. ...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... which replaces the CARES phone system. For the most part dealers have become accustomed to this new tool, making the telephone line unnecessary.New to the online tool? Access www.gmppcares.com to verify the customer's contract details and to verify the...
Maintenance, Maintenance and More Maintenance - 07/03/2013
Details have recently been released on several new maintenance programs. The following bullets provide submission information:2014 Chevrolet 2-Year Scheduled MaintenanceLabour Operation: 0600723Transaction Type: ZREGReimbursement: Net Item MiscellaneousReimbursement...
Bulletin 06-08-47-001 Update - 10/01/2013
Warranty bulletin 06-08-47-001 has been updated to include the new GLC format. The revision also includes the 2014 model year and warranty information.The bulletin addresses control module reprogramming, with module replacement, with new or updated software...
Summer Splash Accessory Promo - 09/04/2013
... technician's comments are understood. To simplify the process, an enhancement in SI for 2010 and newer model year vehicles allows the technician to select the correct labour code based on the repair procedure being used in SI. A link is available between...
One Labour Code or Two: - 05/14/2013
With the introduction of the new Global Labour Codes, now is a great time to review bulletin 12-00-89-003, titled Warranty Administration Guidelines for Multiple Repairs with Independent Causes. This bulletin was published April 9th, 2012, and helps clear...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... found in Service Forms in the Transmission/Transaxle section. Both the failed component and the new component serial numbers must be documented on the job card. And for transmission repairs, document the flow rate, flush code, cycle number, and temperature...
Cadillac CTS - 03/11/2013
Two new performance inspired, limited edition models, featuring custom paint will be added to the CTS product line this year. The Silver Frost edition will be a special run of 100 CTS-V Coupes featuring a low-gloss matte paint finish. The Stealth Blue...
Where are the Manuals? - 03/11/2013
... from automatic payment. Business Choice Maintenance Plan Guide - This maintenance plan is a new addition to the Business Choice program for eligible Business Choice customers. The guide includes the labour operations and reimbursement rate for...
Service Up Front - 04/12/2013
... on the service department, where the customers are likely to come, and they eventually will buy a new vehicle. The theory boils down to more emphasis on service, the service lane by service writers and the service lounge by bringing them to the forefront...
Chromed Aluminum Wheels - 04/12/2013
... black or greenish in appearance. Damage from wheel cleaners is not covered under the vehicle new car warranty. Wheels that are returned to the Warranty Part Center (WPC) that exhibit damage from wheel cleaners will be charged back to the dealership....
Connected Color Radio - 12/15/2011
The all new infotainment system, referred to as Connected Color Radio, is now being released with the 2012 Buick Verano (equipped with RPO UP9). This new radio will allow interface with apps such as Gracenotes, Pandora and Stitcher, in addition to Smartphone...
Key Replacement Labour Operations - 01/19/2012
... operation S0011 is used only for transportation transactions. Apply this labour operation when a new vehicle is delivered to the dealership and the keys and/or transmitters are missing. The delivery receipt must be coded using either 28 (keys) or 29...
... for having the part express shipped. For both situations, reimbursement cannot exceed $100. Vehicles that were delivered to service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille....
Electrification - 12/18/2012
GM's product chief has announced that the company will be focusing on mild hybrids, plug in hybrids and electric vehicles, placing less emphasis on traditional hybrids, a market that has been dominated by Toyota and the Prius. This focus will give GM...
The 12 Month Part Warranty - 12/18/2012
... vehicle expire after only 6 months because they have gone over the 12,000 mileage limitation. The new warranty coverage applies only on parts installed on or after January 1st, 2013. Parts sold prior to this date will have the warranty coverage in place...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Update to Service Procedure - 08/30/2012
... PI addresses a squeak or rub type noise when turning the steering wheel at slow speeds. Affected vehicles include the 2008-2011 Buick Enclave, 2009-2011 Chevrolet Traverse, 2007-2011 GMC Acadia, and 2007-2010 Saturn Outlook vehicles built prior to July...
Part Quantity Input Update - 08/30/2012
In the July edition of Warranty News we posted the latest information on the new environmentally friendly refrigerant, R1234yf, that is used in the air conditioning systems of the 2013 Cadillac XTS and ATS.GM has since updated important information contained...
Counterfeit Air Bags - 11/05/2012
... the aftermarket installer or insurance carrier and, if necessary, their GM dealership for a vehicle inspection. The cost associated with inspecting or replacing an airbag is the responsibility of the customer. NHTSA has not issued a recall or mandated...
Certified Elite - 11/05/2012
... be met for dealer attainment. The two thresholds that have been most recently adjusted are the new vehicle customer retention, now at 38% or higher and the dealer parts loyalty threshold, now at 79% rolling 12 month number. Repeat repair, service training...
End of the Year - 11/05/2012
With the end of 2012 fast approaching, the new 2013 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Wiring Labour Operation Clarification - 10/08/2012
While not new information, the wiring repair labour operation bulletin has been revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of...
Volt - 08/09/2012
... plug-in hybrid have doubled or tripled over the past few months since GM began distributing the new models that qualify for California's high occupancy vehicle sticker. The HOV sticker will allow a single driver of a Volt to use a highway lane typically...
Service Engine Soon Light - 06/06/2012
Certain vehicles with Gen4 V8 engines may have a condition in which the service engine soon light is illuminated, the engine runs rough, or #1 and/or #7 spark plugs are cracked or oil fouled. DTC P0300 may be set. The condition may be caused by PCV pullover...
Seasonal Gas Increase - 04/13/2012
... occur. Because of this belief automakers are working to increase the fuel efficiency of the entire vehicle lineup. While many buyers need large vehicles for towing or large families, the overall trend is toward fuel efficiency. ...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... which replaces the CARES phone system. For the most part dealers have become accustomed to this new tool, making the telephone line unnecessary.New to the online tool? Access www.gmppcares.com to verify the customer's contract details and to verify the...
Maintenance, Maintenance and More Maintenance - 07/03/2013
Details have recently been released on several new maintenance programs. The following bullets provide submission information:2014 Chevrolet 2-Year Scheduled MaintenanceLabour Operation: 0600723Transaction Type: ZREGReimbursement: Net Item MiscellaneousReimbursement...
Bulletin 06-08-47-001 Update - 10/01/2013
Warranty bulletin 06-08-47-001 has been updated to include the new GLC format. The revision also includes the 2014 model year and warranty information.The bulletin addresses control module reprogramming, with module replacement, with new or updated software...
Summer Splash Accessory Promo - 09/04/2013
... technician's comments are understood. To simplify the process, an enhancement in SI for 2010 and newer model year vehicles allows the technician to select the correct labour code based on the repair procedure being used in SI. A link is available between...
One Labour Code or Two: - 05/14/2013
With the introduction of the new Global Labour Codes, now is a great time to review bulletin 12-00-89-003, titled Warranty Administration Guidelines for Multiple Repairs with Independent Causes. This bulletin was published April 9th, 2012, and helps clear...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... found in Service Forms in the Transmission/Transaxle section. Both the failed component and the new component serial numbers must be documented on the job card. And for transmission repairs, document the flow rate, flush code, cycle number, and temperature...
Cadillac CTS - 03/11/2013
Two new performance inspired, limited edition models, featuring custom paint will be added to the CTS product line this year. The Silver Frost edition will be a special run of 100 CTS-V Coupes featuring a low-gloss matte paint finish. The Stealth Blue...
Where are the Manuals? - 03/11/2013
... from automatic payment. Business Choice Maintenance Plan Guide - This maintenance plan is a new addition to the Business Choice program for eligible Business Choice customers. The guide includes the labour operations and reimbursement rate for...
Service Up Front - 04/12/2013
... on the service department, where the customers are likely to come, and they eventually will buy a new vehicle. The theory boils down to more emphasis on service, the service lane by service writers and the service lounge by bringing them to the forefront...
Chromed Aluminum Wheels - 04/12/2013
... black or greenish in appearance. Damage from wheel cleaners is not covered under the vehicle new car warranty. Wheels that are returned to the Warranty Part Center (WPC) that exhibit damage from wheel cleaners will be charged back to the dealership....
Connected Color Radio - 12/15/2011
The all new infotainment system, referred to as Connected Color Radio, is now being released with the 2012 Buick Verano (equipped with RPO UP9). This new radio will allow interface with apps such as Gracenotes, Pandora and Stitcher, in addition to Smartphone...
Key Replacement Labour Operations - 01/19/2012
... operation S0011 is used only for transportation transactions. Apply this labour operation when a new vehicle is delivered to the dealership and the keys and/or transmitters are missing. The delivery receipt must be coded using either 28 (keys) or 29...
Everyday Value and the $5 Reimbursement - 11/17/2011
... provide additional opportunities for service sales.When doing an oil change on 2011 and newer vehicles that require Dexos1, dealers are allowed a $5 reimbursement from GM. Submit a transaction using type ZSSP and claim the $5 in miscellaneous net. The...
Clock on, Clock off - 01/19/2012
... sheet, or electronically, the job card is to show the total elapsed time that was spent on the vehicle each day. It is also important to note that all customer pay, warranty, policy and internal job card time must be accountable through the technician's...
Powertrain Warranty - 02/07/2012
... Since 2007 is now five years past, powertrain coverage is beginning to expire for 2007 model year vehicles. It would be advantageous to remind service advisors to verify the warranty end date in IVH and to not rely solely on the mileage at the time of...
5 Stars for Safety - 02/07/2012
The 2012 Chevrolet Sonic has received a 5 star overall vehicle score for safety from the National Highway Traffic Safety Administration (NHTSA).
No Problem Found Claims Handling - 06/30/2011
... other job card with a few exceptions:NPF labour operations are only to be used for customer owned vehicles with no corrective action. Vehicles in dealer inventory are not eligible.All NPF claims must be approved by service management prior to submission.NPF...
Enhancing a FPR with Digital Images - 08/09/2011
While not a new bulletin, 07-00-89-036 contains important information on submitting a digital picture with a field product report. The images that are attached to the report can better illustrate an issue or provide additional detail than the just the...
Going the Extra Mile: Service Documentation - 06/30/2011
... rejections for part compatibility issues in the future. Be sure that IVH has been reviewed for the vehicle. There are often labour ops with specific add-times related to vehicles with certain RPO's. Some vehicles can even have multiple RPO's, meaning...
Satellite Radio - 08/09/2011
... fee. Pandora is based in Oakland, CA, and currently offers service in BMW, Mercedes-Benz and Mini vehicles. Buick, Chevrolet, GMC, Hyundai and Toyota have announced plans to have Pandora available in their vehicles. Approximately 50% of radio consumption...
Back to School Car Care Inspections - 08/09/2011
... send their kids back to school or college. An often overlooked necessity is a properly maintained vehicle. Soccer moms, teachers, and high school/college students will soon begin racking up the miles on their vehicles. That makes it the perfect time...
Transmission Flow Codes - 10/13/2010
... used in a transaction. Administrative message G_0000064365, dated September 7th, announced this new requirement and was effective immediately. The message also lists the 143 labour operations that require the flow code to be entered with the transaction....
Safety Recall 10038A - 08/10/2010
... Pedal: In mid July GM issued this recall which affects approximately 70,000 Pontiac Vibe vehicles, 2009-2010 model year. It has been determined that there is the potential for an unsecured or incompatible driver's floor mat to interfere with the accelerator...
Safety Recall 09049A - 04/27/2011
Brake Lamps Inoperative or Continuous Illumination: The PCM on certain 2005-2008 Pontiac Vibe vehicles equipped with two wheel drive and a 1.8L MFI engine may have a condition in which the PCM may have been improperly manufactured and may include components...
Best Practice Tip of the Month - 04/12/2011
... dollars in slow months:"Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this....
Safety Recall 10282 - 12/24/2010
... become available in January 2011. Currently, parts are only available to repair those customer's vehicles that are currently experiencing an illumination of the engine warning lamp, harsh transmission shift, engine stall or a no start condition. Dealers...
What Really Needs to be Printed? - 12/24/2010
... time to the warranty transaction. The screen was printed so that the warranty administrator knew what time went in base, diagnosis, or additional time. Technicians printed and attached the repair bulletin used in performing vehicle repairs. Technicians...
Safety Recall 10370A - 01/19/2011
Safety Belt Buckle Anchor Fracture: Certain 2011 model year Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles may have a safety condition involving the driver and/or front passenger safety belt buckle anchor. The anchor may fracture and separate...
Safety Recall 10018B - 03/11/2010
Accelerator Pedal Sticking: Approximately 70,000 vehicles are involved in the recall that addresses the possibility of certain accelerator pedal mechanisms that may mechanically stick in a partially depressed position or return slowly to the idle position....
Warranty Performance Analysis - 04/13/2010
... "try-me" parts removed from the car and returned to the parts department or back to the new car from which they may have been removed or are they charged to the claim and diagnosis continued? This may cause increased parts cost per repair.Are technicians...
Safety Recall 09047A - 06/07/2010
... remove the 1-3-5 spark plug wire retention channel at the front of the engine and replace it with new retainers. The recall bulletin has been revised to address a service procedure update. ...
GM Brakes - 05/12/2010
... currently has braking performance standards that apply to all cars, trucks, and crossovers. All GM vehicles are required to stop within 551 feet while traveling at 62 miles per hour with the accelerator pressed to the floor. In the past brake override...
Noncompliance Recall 09298B - 02/04/2010
... damage to the panel. The recall applies to certain 2010 Chevrolet Equinox and 2010 GMC Terrain vehicles. The software in the center instrument panel can cause the heating, air conditioning, defrost and radio controls as well as the panel illumination...
Warranty Performance Analysis - 01/06/2010
A new year, a new direction - Over the past two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service...
What Is Customer Enthusiasm? - 01/06/2010
It's natural to think that customer enthusiasm would mean offering goodwill assistance to a customer whose vehicle is out warranty. In Global Warranty, however, customer enthusiasm is a different kind of goodwill. There is a specific reason for checking...
Basic Documentation - 01/19/2011
The New Year is here; it's a great time for new ideas and fresh perspective. Making a New Year's resolution for your warranty and service departments can set a positive foundation for the year to come. There are many ways that one can attack the world...
Transmission Claims and WPC Debits - 09/16/2010
... other components as a result.To explore this further take into consideration another scenario: a vehicle comes in with a transmission concern, the vehicle is properly inspected and the service manager contacts PQC. The point of failure provided is given...
... provide additional opportunities for service sales.When doing an oil change on 2011 and newer vehicles that require Dexos1, dealers are allowed a $5 reimbursement from GM. Submit a transaction using type ZSSP and claim the $5 in miscellaneous net. The...
Clock on, Clock off - 01/19/2012
... sheet, or electronically, the job card is to show the total elapsed time that was spent on the vehicle each day. It is also important to note that all customer pay, warranty, policy and internal job card time must be accountable through the technician's...
Powertrain Warranty - 02/07/2012
... Since 2007 is now five years past, powertrain coverage is beginning to expire for 2007 model year vehicles. It would be advantageous to remind service advisors to verify the warranty end date in IVH and to not rely solely on the mileage at the time of...
5 Stars for Safety - 02/07/2012
The 2012 Chevrolet Sonic has received a 5 star overall vehicle score for safety from the National Highway Traffic Safety Administration (NHTSA).
No Problem Found Claims Handling - 06/30/2011
... other job card with a few exceptions:NPF labour operations are only to be used for customer owned vehicles with no corrective action. Vehicles in dealer inventory are not eligible.All NPF claims must be approved by service management prior to submission.NPF...
Enhancing a FPR with Digital Images - 08/09/2011
While not a new bulletin, 07-00-89-036 contains important information on submitting a digital picture with a field product report. The images that are attached to the report can better illustrate an issue or provide additional detail than the just the...
Going the Extra Mile: Service Documentation - 06/30/2011
... rejections for part compatibility issues in the future. Be sure that IVH has been reviewed for the vehicle. There are often labour ops with specific add-times related to vehicles with certain RPO's. Some vehicles can even have multiple RPO's, meaning...
Satellite Radio - 08/09/2011
... fee. Pandora is based in Oakland, CA, and currently offers service in BMW, Mercedes-Benz and Mini vehicles. Buick, Chevrolet, GMC, Hyundai and Toyota have announced plans to have Pandora available in their vehicles. Approximately 50% of radio consumption...
Back to School Car Care Inspections - 08/09/2011
... send their kids back to school or college. An often overlooked necessity is a properly maintained vehicle. Soccer moms, teachers, and high school/college students will soon begin racking up the miles on their vehicles. That makes it the perfect time...
Transmission Flow Codes - 10/13/2010
... used in a transaction. Administrative message G_0000064365, dated September 7th, announced this new requirement and was effective immediately. The message also lists the 143 labour operations that require the flow code to be entered with the transaction....
Safety Recall 10038A - 08/10/2010
... Pedal: In mid July GM issued this recall which affects approximately 70,000 Pontiac Vibe vehicles, 2009-2010 model year. It has been determined that there is the potential for an unsecured or incompatible driver's floor mat to interfere with the accelerator...
Safety Recall 09049A - 04/27/2011
Brake Lamps Inoperative or Continuous Illumination: The PCM on certain 2005-2008 Pontiac Vibe vehicles equipped with two wheel drive and a 1.8L MFI engine may have a condition in which the PCM may have been improperly manufactured and may include components...
Best Practice Tip of the Month - 04/12/2011
... dollars in slow months:"Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this....
Safety Recall 10282 - 12/24/2010
... become available in January 2011. Currently, parts are only available to repair those customer's vehicles that are currently experiencing an illumination of the engine warning lamp, harsh transmission shift, engine stall or a no start condition. Dealers...
What Really Needs to be Printed? - 12/24/2010
... time to the warranty transaction. The screen was printed so that the warranty administrator knew what time went in base, diagnosis, or additional time. Technicians printed and attached the repair bulletin used in performing vehicle repairs. Technicians...
Safety Recall 10370A - 01/19/2011
Safety Belt Buckle Anchor Fracture: Certain 2011 model year Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles may have a safety condition involving the driver and/or front passenger safety belt buckle anchor. The anchor may fracture and separate...
Safety Recall 10018B - 03/11/2010
Accelerator Pedal Sticking: Approximately 70,000 vehicles are involved in the recall that addresses the possibility of certain accelerator pedal mechanisms that may mechanically stick in a partially depressed position or return slowly to the idle position....
Warranty Performance Analysis - 04/13/2010
... "try-me" parts removed from the car and returned to the parts department or back to the new car from which they may have been removed or are they charged to the claim and diagnosis continued? This may cause increased parts cost per repair.Are technicians...
Safety Recall 09047A - 06/07/2010
... remove the 1-3-5 spark plug wire retention channel at the front of the engine and replace it with new retainers. The recall bulletin has been revised to address a service procedure update. ...
GM Brakes - 05/12/2010
... currently has braking performance standards that apply to all cars, trucks, and crossovers. All GM vehicles are required to stop within 551 feet while traveling at 62 miles per hour with the accelerator pressed to the floor. In the past brake override...
Noncompliance Recall 09298B - 02/04/2010
... damage to the panel. The recall applies to certain 2010 Chevrolet Equinox and 2010 GMC Terrain vehicles. The software in the center instrument panel can cause the heating, air conditioning, defrost and radio controls as well as the panel illumination...
Warranty Performance Analysis - 01/06/2010
A new year, a new direction - Over the past two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service...
What Is Customer Enthusiasm? - 01/06/2010
It's natural to think that customer enthusiasm would mean offering goodwill assistance to a customer whose vehicle is out warranty. In Global Warranty, however, customer enthusiasm is a different kind of goodwill. There is a specific reason for checking...
Basic Documentation - 01/19/2011
The New Year is here; it's a great time for new ideas and fresh perspective. Making a New Year's resolution for your warranty and service departments can set a positive foundation for the year to come. There are many ways that one can attack the world...
Transmission Claims and WPC Debits - 09/16/2010
... other components as a result.To explore this further take into consideration another scenario: a vehicle comes in with a transmission concern, the vehicle is properly inspected and the service manager contacts PQC. The point of failure provided is given...
Part Restrictions Fast Facts - 12/24/2010
... Technicians can save time by assuming that any ECM, TCM (TEHCM), OSS, and EBCM for a late model vehicle (2007 and up) is restricted by PQC and search out the restriction documents before attempting to order. When completing a restriction document, all...
Transportation Transactions Tidbits - 08/09/2011
... as such. They include:Exterior paint damage resulting from fluid and or environmental fall out. Vehicles delivered that appear to have fluid spillage, rail dust, or acid rain damage, are filed as warranty transactions."Out" dents (dents from the inside...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the time for a PRA to move from pending to accept status after performing an edit to a PRA in "new" status. The shorter time from "pending" to "accept" means a shorter time for the warranty administrator to submit and receive reimbursement for a warranty...
The Rookie' - 08/09/2011
Everything has its starting point and at one time or another we have all been the rookie in a new endeavor. We all have to start somewhere with warranty also. Unfortunately, we are not assigned instant warranty knowledge. Instead there is a learning curve...
Update to Exterior Only Labour Operations - 01/19/2012
Last month we wrote about the new process for labour only exterior labour operations where a 10 digit alpha/numeric code is to be created when these specific labour operations are used. The bulletin, 11-00-89-007, has been updated since and has eliminated...
Reject of the Month - 06/19/2013
... parts and labour using labour operation 4027910. The transaction rejected with error code 901-vehicle not compatible with labour code 4027910. At first glance in the LTG, the administrator found that the operation applied to that model and...
Over-The-Counter Part Warranties - 10/01/2013
... approve the part warranty transaction. Since most parts cannot be tested when they are out of the vehicle, your customer should be asked questions relating to the failure so that proper documentation is obtained to submit the warranty transaction. There...
Adjustments to the LTG - 07/03/2013
... close to when the transition to Global Labour Codes took effect. During the transition to the new GLC format, it became necessary for GM to defer normal monthly labour time adjustments for several months. Because of this deferral, the May Labour...
Researching and Finding Answers on Global - 04/13/2012
... payment.Some of you may miss those days while others are excited and are eager to embrace the many new developments that have taken place within our profession over the years. The ability to obtain information and have it readily available at our fingertips...
Reject of the Month - 03/08/2012
... Manager to come up with a viable solution. More to come in next month's edition of the Warranty News! ...
Reject of the Month - 05/02/2012
The Policy Flag The number of days and distance exceeds the vehicle warranty limits - Error 803.---------------------------------------------------------------------------------------------------- Labour code xxxxx is restricted and requires GM authorization...
Concern, Cause and Correction - 05/02/2012
... 10117-voltage regulator internal low resistance short:Labor OperationDescriptionLabor TimeFor Vehicles That Are Listed in GWM#V2294Gas Engine - Inspect Date Code - No Repair Required - Record Build Date of Generator in the Correction Description field...
Brake Pads and Rotors - 08/30/2012
... pads are among the items listed that are considered a maintenance repair. It is stated that the vehicle owner, not GM, is responsible for the performance of scheduled maintenance. While brake pad replacement due to wear is not scheduled, worn brake pads...
Best Practices - 01/24/2013
... department so that consistency is as common as a service engine soon complaint. The beginning of a new year is a great time to look at the processes in your service department and see what can be improved upon. Once you have found that process, create...
Customer Concern Not Duplicated UPDATE - 12/18/2012
... added to operation N9991 (OnStar/Bluetooth) to use the code when the Bluetooth concern is in a vehicle equipped with RPO UPF. A note has been added to operation N9996 (Entertainment/Radio/Navigation/USB/Bluetooth) to use the code when the Bluetooth...
What can you learn from a warranty transaction? - 01/04/2022
... at and analyzes the frequency and average cost of specific repairs, through labor operation use by vehicle type (e.g. Chevrolet truck, Buick car). From a frequency perspective, GWM analyzes labor operations used by the dealer on the vehicle type...
Warranty Resource Center - 04/26/2022
... the 2022 Chevrolet Complete Care Guidelines within the Included Maintenance Documents link. A newly purchased vehicle has come into the service department for repairs. The advisor noticed that IVH displays km rather than miles. How can the dealer update...
Policies for Engine and Transmission Replacements - 03/22/2021
... of the failed assembly must be included in the Correction field and the serial number of the new assembly must be submitted in the assembly part number Serial Number field. All dealers are required to contact the Product Quality Center (PQC) for any...
Reject of the Month - June 2021 - 05/26/2021
... in which the supplier of the driver and front passenger seat belt retractor assemblies built the vehicles with different torsion bars than were used in testing the vehicles. Dealers are required to replace the affected seat belt retractor assemblies...
Quick Rental Update - 10/26/2021
... of rental days. GM has established an agreement with Hertz Corporation to provide rental vehicles at the current rates as outlined in the Courtesy Transportation Bulletin, not to exceed $44/day when providing a GM branded rental vehicle. Their...
Battery Warranty Coverage - 08/30/2021
Batteries are covered under the New Vehicle Bumper-to-Bumper warranty. Once the Bumper-to-Bumper warranty expires, the customer is responsible for battery replacements. Policy adjustments are never allowed on a battery. Battery replacements installed...
Bulletin Updates - 08/30/2021
... the revision is the detail that dealers may refer to Service Information to identify 2019 and newer model year OEM battery types and CCA ratings. After the VIN or year, make, model has been entered, locate the 12V battery usage table under General Information>General...
Diagnosis Time When a Part was Ordered - 04/25/2023
... was made and attach a copy to the job card for the part replacement. When writing the new job card, service advisors should always restate the original customer concern and document the job card number where the diagnosis was made. Reference...
Dealer Empowerment - 04/25/2023
... require WSC review, attach a copy of the vehicle payment statement to support the request. A new Goodwill tool has been added, GM Protection EV Pre-Paid Maintenance Plan. The plan offers three levels of 36-month plans to cover a variety of maintenance...
Powertrain Components and Part Warranty - 03/23/2023
... comes first. If any of these assemblies fail during this warranty period, the warranty on the new repair (whether a repair or a replacement) is the balance of the original 3 year or 100,000-mile warranty. If a customer had their engine replaced one day...
... Technicians can save time by assuming that any ECM, TCM (TEHCM), OSS, and EBCM for a late model vehicle (2007 and up) is restricted by PQC and search out the restriction documents before attempting to order. When completing a restriction document, all...
Transportation Transactions Tidbits - 08/09/2011
... as such. They include:Exterior paint damage resulting from fluid and or environmental fall out. Vehicles delivered that appear to have fluid spillage, rail dust, or acid rain damage, are filed as warranty transactions."Out" dents (dents from the inside...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the time for a PRA to move from pending to accept status after performing an edit to a PRA in "new" status. The shorter time from "pending" to "accept" means a shorter time for the warranty administrator to submit and receive reimbursement for a warranty...
The Rookie' - 08/09/2011
Everything has its starting point and at one time or another we have all been the rookie in a new endeavor. We all have to start somewhere with warranty also. Unfortunately, we are not assigned instant warranty knowledge. Instead there is a learning curve...
Update to Exterior Only Labour Operations - 01/19/2012
Last month we wrote about the new process for labour only exterior labour operations where a 10 digit alpha/numeric code is to be created when these specific labour operations are used. The bulletin, 11-00-89-007, has been updated since and has eliminated...
Reject of the Month - 06/19/2013
... parts and labour using labour operation 4027910. The transaction rejected with error code 901-vehicle not compatible with labour code 4027910. At first glance in the LTG, the administrator found that the operation applied to that model and...
Over-The-Counter Part Warranties - 10/01/2013
... approve the part warranty transaction. Since most parts cannot be tested when they are out of the vehicle, your customer should be asked questions relating to the failure so that proper documentation is obtained to submit the warranty transaction. There...
Adjustments to the LTG - 07/03/2013
... close to when the transition to Global Labour Codes took effect. During the transition to the new GLC format, it became necessary for GM to defer normal monthly labour time adjustments for several months. Because of this deferral, the May Labour...
Researching and Finding Answers on Global - 04/13/2012
... payment.Some of you may miss those days while others are excited and are eager to embrace the many new developments that have taken place within our profession over the years. The ability to obtain information and have it readily available at our fingertips...
Reject of the Month - 03/08/2012
... Manager to come up with a viable solution. More to come in next month's edition of the Warranty News! ...
Reject of the Month - 05/02/2012
The Policy Flag The number of days and distance exceeds the vehicle warranty limits - Error 803.---------------------------------------------------------------------------------------------------- Labour code xxxxx is restricted and requires GM authorization...
Concern, Cause and Correction - 05/02/2012
... 10117-voltage regulator internal low resistance short:Labor OperationDescriptionLabor TimeFor Vehicles That Are Listed in GWM#V2294Gas Engine - Inspect Date Code - No Repair Required - Record Build Date of Generator in the Correction Description field...
Brake Pads and Rotors - 08/30/2012
... pads are among the items listed that are considered a maintenance repair. It is stated that the vehicle owner, not GM, is responsible for the performance of scheduled maintenance. While brake pad replacement due to wear is not scheduled, worn brake pads...
Best Practices - 01/24/2013
... department so that consistency is as common as a service engine soon complaint. The beginning of a new year is a great time to look at the processes in your service department and see what can be improved upon. Once you have found that process, create...
Customer Concern Not Duplicated UPDATE - 12/18/2012
... added to operation N9991 (OnStar/Bluetooth) to use the code when the Bluetooth concern is in a vehicle equipped with RPO UPF. A note has been added to operation N9996 (Entertainment/Radio/Navigation/USB/Bluetooth) to use the code when the Bluetooth...
What can you learn from a warranty transaction? - 01/04/2022
... at and analyzes the frequency and average cost of specific repairs, through labor operation use by vehicle type (e.g. Chevrolet truck, Buick car). From a frequency perspective, GWM analyzes labor operations used by the dealer on the vehicle type...
Warranty Resource Center - 04/26/2022
... the 2022 Chevrolet Complete Care Guidelines within the Included Maintenance Documents link. A newly purchased vehicle has come into the service department for repairs. The advisor noticed that IVH displays km rather than miles. How can the dealer update...
Policies for Engine and Transmission Replacements - 03/22/2021
... of the failed assembly must be included in the Correction field and the serial number of the new assembly must be submitted in the assembly part number Serial Number field. All dealers are required to contact the Product Quality Center (PQC) for any...
Reject of the Month - June 2021 - 05/26/2021
... in which the supplier of the driver and front passenger seat belt retractor assemblies built the vehicles with different torsion bars than were used in testing the vehicles. Dealers are required to replace the affected seat belt retractor assemblies...
Quick Rental Update - 10/26/2021
... of rental days. GM has established an agreement with Hertz Corporation to provide rental vehicles at the current rates as outlined in the Courtesy Transportation Bulletin, not to exceed $44/day when providing a GM branded rental vehicle. Their...
Battery Warranty Coverage - 08/30/2021
Batteries are covered under the New Vehicle Bumper-to-Bumper warranty. Once the Bumper-to-Bumper warranty expires, the customer is responsible for battery replacements. Policy adjustments are never allowed on a battery. Battery replacements installed...
Bulletin Updates - 08/30/2021
... the revision is the detail that dealers may refer to Service Information to identify 2019 and newer model year OEM battery types and CCA ratings. After the VIN or year, make, model has been entered, locate the 12V battery usage table under General Information>General...
Diagnosis Time When a Part was Ordered - 04/25/2023
... was made and attach a copy to the job card for the part replacement. When writing the new job card, service advisors should always restate the original customer concern and document the job card number where the diagnosis was made. Reference...
Dealer Empowerment - 04/25/2023
... require WSC review, attach a copy of the vehicle payment statement to support the request. A new Goodwill tool has been added, GM Protection EV Pre-Paid Maintenance Plan. The plan offers three levels of 36-month plans to cover a variety of maintenance...
Powertrain Components and Part Warranty - 03/23/2023
... comes first. If any of these assemblies fail during this warranty period, the warranty on the new repair (whether a repair or a replacement) is the balance of the original 3 year or 100,000-mile warranty. If a customer had their engine replaced one day...
Pre-Repair Authorization - 08/29/2023
The Pre-Repair Authorization (PRA) Process and Information Bulletin, 18NA306, was updated in mid-August to include a new component that became available for GM PRA via the Certified Service Mobile Toolbox (CSMT) app on August 21, 2023. *2022-Current...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
... failed assembly must be placed in two polyethylene bags that were provided with the new battery. Once the battery has been bagged, it should be placed in the original shipping container. Do not ship hybrid batteries until all of the protective covers,...
Remember These Labor Operations? - 06/02/2015
... (car, truck, SUV) to document the specific location of the concern.The code is derived from the vehicle grid used (car/truck/SUV), location on the grid, customer issue, issue size (front to back) and issue size (up and down). Did you know that jlwarranty...
Reject of the Month - 06/02/2015
The owner of a 2013 Chevrolet Traverse took their vehicle to the local dealership for a routine maintenance service; lube, oil and filter service, tire rotation, and MPVI. Once the service was complete, the customer paid the invoice and continued on with...
Bulletin Updates - 02/23/2015
... specific labor operations included. Labor operation N6620 is used with 2009 and prior model year vehicles for a power and grounds distribution wiring and/or connector repair or replacement, and labor operation B9699 for 2010-2015 model year vehicles...
Reject of the Month - 10/31/2014
A dealer submitted a recall transaction, number 13036, which rejected with error code 903: Vehicle Not Compatible with Labour Code. The vehicle being repaired was a 2012 Chevrolet Malibu sedan for a Brake Lamp Malfunction safety issue. The rejected claim...
Repeat Repair/Pyramiding - 04/03/2014
... will continue to analyze progress on a monthly basis, and unless positive progress is noted, a new packet will be generated after a three month period. After accessing the Service Agent Self-Review Reports area in GWM, the Observation must be selected...
Sublet Vendors - 10/23/2015
... of repairs performed. This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing the dealership...
Recalls That Expire - 03/01/2016
... a situation that involves a product concern or regulatory requirement applicable to specific vehicles requiring an inspection or repair. The common term for this action is called a "recall". The official term is "Product Field Actions". Many recalls...
Labor Operations and the Causal Part - 08/23/2016
... the technician has made a diagnosis. Once a diagnosis is made, the technician presents the vehicle repair to the service manager. The service manager then decides if GM should pay for the repair through a warranty transaction submission, or if the...
Reject of the Month - Error code 232 - 08/23/2016
... The transaction was submitted with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water pump, referenced the previous job card from...
Rental Policies - 10/26/2016
... information. Rental reimbursement from an outside rental company is $38 per day; reimbursement for vehicles from the Courtesy Transportation Program is $42 for overnight repairs and $21 for same day rentals. A copy of the rental agreement should be attached...
Tech Time Documentation - 07/28/2016
... events (including service updates and field actions where no parts are replaced) on multiple vehicles are not required to punch on/off the time ticket by job card.Technicians may only be clocked on one job card at a time when performing a standard warranty...
Warranty Battery Replacements - 11/29/2016
... and “V” are easily misread within the Warranty Code. Test set-up: Select Out of Vehicle Disconnect both battery cables from the battery (the battery does not have to be removed from the vehicle) Connect the EL-50313 directly to the battery...
Customer Signatures - 10/26/2016
... Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If a customer is not available to sign the job card, the service...
Sublet Repairs - 01/23/2017
There are occasions when a dealership will make the decision to sublet certain vehicle repairs to another repair facility. If a dealership doesn’t have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside...
DMA Pre-Approval Form Update! - 10/23/2017
All new pre-approval forms, Submitted or in Rework status, now have a new section that requires you to identify the reason for DMA/DMC pre-approval. You must check one or more of the boxes to indicate the reason for initiating...
Personal Property Damage - 02/20/2018
Personal property damage is a term that describes damage to a customer’s personal property inside their vehicle because of a warrantable defect. Service management has the ability to react quickly to customer concerns for reimbursement requests...
Filing and Supporting Documentation - 01/22/2018
... documents and records that may be requested include, but are not limited to the following: New vehicle inventory and sales documents/records Used vehicle inventory and sales documents/records Service Agent facility employee lists/records Open job card...
Updates to the Authorization Matrix - 05/22/2017
... DMA/DMC approval. It also stated 6 years or 150,000 miles as the terms for policy repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require...
Panel and Rust Through Repairs - 08/20/2018
... to salt, water, acids and other factors. GM covers body sheet metal panels against rust during the vehicle bumper-to-bumper warranty period. Rusted through corrosion on sheet metal panels is covered for 6 years or 100,000 miles for Chevrolet and GMC...
GlobalConnect Shortcuts - 08/20/2018
... to supply information. The application will allow dealers to understand what has been done to the vehicle and what option codes are on the vehicle, if there is a service contract applicable, or if there is a branded title or warranty block that might...
Reject of the Month - Error code 066 - 09/25/2018
... requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin...
Concern Not Duplicated - 09/25/2018
... concern where no corrective action was taken. They may not be used on service agent owned vehicles. Customer concerns that may be addressed by service management or service advisors without the involvement of a technician are not eligible to be...
Consequential Damage Repairs - 11/29/2018
... replaced. Since the original job card has been closed and the customer left with their vehicle, a new job card is opened to replace the trim piece. When it comes to submitting the warranty transaction for the damaged trim piece you would use the labor...
The Pre-Repair Authorization (PRA) Process and Information Bulletin, 18NA306, was updated in mid-August to include a new component that became available for GM PRA via the Certified Service Mobile Toolbox (CSMT) app on August 21, 2023. *2022-Current...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
... failed assembly must be placed in two polyethylene bags that were provided with the new battery. Once the battery has been bagged, it should be placed in the original shipping container. Do not ship hybrid batteries until all of the protective covers,...
Remember These Labor Operations? - 06/02/2015
... (car, truck, SUV) to document the specific location of the concern.The code is derived from the vehicle grid used (car/truck/SUV), location on the grid, customer issue, issue size (front to back) and issue size (up and down). Did you know that jlwarranty...
Reject of the Month - 06/02/2015
The owner of a 2013 Chevrolet Traverse took their vehicle to the local dealership for a routine maintenance service; lube, oil and filter service, tire rotation, and MPVI. Once the service was complete, the customer paid the invoice and continued on with...
Bulletin Updates - 02/23/2015
... specific labor operations included. Labor operation N6620 is used with 2009 and prior model year vehicles for a power and grounds distribution wiring and/or connector repair or replacement, and labor operation B9699 for 2010-2015 model year vehicles...
Reject of the Month - 10/31/2014
A dealer submitted a recall transaction, number 13036, which rejected with error code 903: Vehicle Not Compatible with Labour Code. The vehicle being repaired was a 2012 Chevrolet Malibu sedan for a Brake Lamp Malfunction safety issue. The rejected claim...
Repeat Repair/Pyramiding - 04/03/2014
... will continue to analyze progress on a monthly basis, and unless positive progress is noted, a new packet will be generated after a three month period. After accessing the Service Agent Self-Review Reports area in GWM, the Observation must be selected...
Sublet Vendors - 10/23/2015
... of repairs performed. This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing the dealership...
Recalls That Expire - 03/01/2016
... a situation that involves a product concern or regulatory requirement applicable to specific vehicles requiring an inspection or repair. The common term for this action is called a "recall". The official term is "Product Field Actions". Many recalls...
Labor Operations and the Causal Part - 08/23/2016
... the technician has made a diagnosis. Once a diagnosis is made, the technician presents the vehicle repair to the service manager. The service manager then decides if GM should pay for the repair through a warranty transaction submission, or if the...
Reject of the Month - Error code 232 - 08/23/2016
... The transaction was submitted with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water pump, referenced the previous job card from...
Rental Policies - 10/26/2016
... information. Rental reimbursement from an outside rental company is $38 per day; reimbursement for vehicles from the Courtesy Transportation Program is $42 for overnight repairs and $21 for same day rentals. A copy of the rental agreement should be attached...
Tech Time Documentation - 07/28/2016
... events (including service updates and field actions where no parts are replaced) on multiple vehicles are not required to punch on/off the time ticket by job card.Technicians may only be clocked on one job card at a time when performing a standard warranty...
Warranty Battery Replacements - 11/29/2016
... and “V” are easily misread within the Warranty Code. Test set-up: Select Out of Vehicle Disconnect both battery cables from the battery (the battery does not have to be removed from the vehicle) Connect the EL-50313 directly to the battery...
Customer Signatures - 10/26/2016
... Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If a customer is not available to sign the job card, the service...
Sublet Repairs - 01/23/2017
There are occasions when a dealership will make the decision to sublet certain vehicle repairs to another repair facility. If a dealership doesn’t have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside...
DMA Pre-Approval Form Update! - 10/23/2017
All new pre-approval forms, Submitted or in Rework status, now have a new section that requires you to identify the reason for DMA/DMC pre-approval. You must check one or more of the boxes to indicate the reason for initiating...
Personal Property Damage - 02/20/2018
Personal property damage is a term that describes damage to a customer’s personal property inside their vehicle because of a warrantable defect. Service management has the ability to react quickly to customer concerns for reimbursement requests...
Filing and Supporting Documentation - 01/22/2018
... documents and records that may be requested include, but are not limited to the following: New vehicle inventory and sales documents/records Used vehicle inventory and sales documents/records Service Agent facility employee lists/records Open job card...
Updates to the Authorization Matrix - 05/22/2017
... DMA/DMC approval. It also stated 6 years or 150,000 miles as the terms for policy repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require...
Panel and Rust Through Repairs - 08/20/2018
... to salt, water, acids and other factors. GM covers body sheet metal panels against rust during the vehicle bumper-to-bumper warranty period. Rusted through corrosion on sheet metal panels is covered for 6 years or 100,000 miles for Chevrolet and GMC...
GlobalConnect Shortcuts - 08/20/2018
... to supply information. The application will allow dealers to understand what has been done to the vehicle and what option codes are on the vehicle, if there is a service contract applicable, or if there is a branded title or warranty block that might...
Reject of the Month - Error code 066 - 09/25/2018
... requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin...
Concern Not Duplicated - 09/25/2018
... concern where no corrective action was taken. They may not be used on service agent owned vehicles. Customer concerns that may be addressed by service management or service advisors without the involvement of a technician are not eligible to be...
Consequential Damage Repairs - 11/29/2018
... replaced. Since the original job card has been closed and the customer left with their vehicle, a new job card is opened to replace the trim piece. When it comes to submitting the warranty transaction for the damaged trim piece you would use the labor...
Add on Repairs - 01/21/2019
... a defect that is not noted on the job card during the course of diagnosing or repairing the vehicle for the concern they did mention. These two examples are the most common add on repair situations, but as a general rule – any repair added to...
Sublet Repair Compliancy - 06/25/2018
... allowance is allowed. Claim in admin allowance net item. If the dealership transported the vehicle to/from the sublet repair facility, and additional $25 may be claimed. This administrative allowance may only be claimed if the repair is a sublet repair...
Pre-Approval Goodwill Request Changes - 07/23/2018
... Related – If you want to cover a policy repair on a GM vehicle that is not part of your new vehicle franchise, it requires pre-approval from the region. Non-GM Part – The use of a non-GM part is prohibited at the dealership level....
Authorization to Perform Repairs - 04/23/2018
... an explanation as to why the customer did not. Many of your service customers drop their vehicles off the night before or early in the morning before the dealership is open. If they sign the night drop envelope, that signature is a valid signature...
Looking Up Labor Operations - 02/27/2020
Once a repair is completed on a vehicle that is covered under warranty, a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s...
Policy Revisions - 03/27/2020
... to the manual, article numbering has also changed. To locate familiar articles, visit the Latest News tab within the Warranty Administration Resource Center for the downloadable 2020 P&P Article Cross Reference Excel spreadsheet. We have focused...
Reject of the Month - June 2020 - 05/29/2020
... cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented by the customer. In cases where the part was missing when the vehicle was brought in for service, technician 3 C’s documentation...
Policy & Procedure Search Tools - 03/27/2020
With the elimination of several hundred pages of documents within the newest version of the Policies and Procedures Manual, where you may have found information in the past may now be in a new location or Article. Utilizing the Ctrl + F keys on your keyboard...
Pre-Repair Authorization - 03/26/2019
... that were opened on or after the roll out date. At that time dealers were advised to utilize the new PRA mobile app on their iPhone or Android device. This enabled the dealer to capture images and submit the request for review by the PRA team. In...
Reject of the Month - 01/21/2019
... The technician replaced the components after finding that they were full of fuel and dirt. After receiving a Warranty Part Center part return request, the accepted transaction was adjusted for the administrative allowance for the request and submitted...
Cadillac XT6 - 01/21/2019
The new Cadillac XT6 crossover is expected to fill the niche between the XT5 midsize crossover and the large Escalade SUV. The large three row XT6 was unveiled at the Detroit Auto Show in January and is expected to arrive in dealer showrooms around m...
EV Charging - 01/21/2019
GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration...
Blazer - 02/21/2019
Advertising for the 2019 Chevrolet Blazer will begin next month. The new model is being offered in four trims, including the blacked-out RS and the chrome-trimmed premier. The mid-size utility will offer models with a 2.5L inline-four cylinder engine...
Certified Service Mobile Toolbox - 04/22/2019
... allow dealership personnel to be immediately notified via their mobile communication device when new or updated field action/recalls are being released. ...
HAZ MAT Tips - 03/26/2019
When certain components (fuel rail, fuel module, fuel line) are shipped new to the dealer they are not considered hazardous goods and as a result the box may not be marked. When returning replaced fuel system components that have come in contact...
Service Video - 03/27/2019
... providing the customer with an actual image of the failed or failing component on their vehicle. In turn, the customer can quickly respond to the photo or video that was embedded in a text message. ...
Suspected Tampering or Modifications - 03/27/2019
... The District Manager of Aftersales (DMA) must be notified when tampering and/or non-GM vehicle modifications are suspected as the root cause for the customer concern....
Emissions Coverage - 03/27/2019
... Warranty) is applicable to select California Emission related components and is only valid on vehicles registered in a California Emissions state. State eligibility varies by model year. Coverage code E2 (Emission Select Component Limited Warranty) applies...
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... repair, that is still addressing the customer’s original concern, needs to be written as a new line on the job card. The line added is considered a continuation that is addressing the customer’s original concern. As an example, a customer...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Technical Service Bulletins - 07/30/2019
... repairs associated with this condition. Update: Since the August edition of the Warranty News went to print, Technical Service Bulletins 18-NA-355 and 19-NA-121 have both been revised to increase the labor time from 0.7 hours to 1.1 hours to perform...
Data Analysis - 06/26/2019
... selection by the warranty administrator, a two-line claim handled on one line, or possibly a new model year product issue. While report analysis takes time and effort, a significant amount of information is available on the dealership’s warranty...
Navigation SD Cards - 04/22/2019
... icon on the radio display. Navigation SD cards are VIN specific and should not be removed from the vehicle....
Takata Air Bag - 05/29/2019
... largest and most complex safety recalls in US history. The recall involves more than 41.6 million vehicles in the United States. It covers replacement of the frontal air bags, that were made by parts supplier Takata. Some of the affected air bags could...
Reject of the Month - 12/02/2019
... team with the tools to resolve most reprogramming and WCC errors. The July edition of the Warranty News provides several helpful tips when encountering an SPS WCC error, including 850, 851, and 852. Safety recall N192268490 Increased Brake Pedal Effort...
... a defect that is not noted on the job card during the course of diagnosing or repairing the vehicle for the concern they did mention. These two examples are the most common add on repair situations, but as a general rule – any repair added to...
Sublet Repair Compliancy - 06/25/2018
... allowance is allowed. Claim in admin allowance net item. If the dealership transported the vehicle to/from the sublet repair facility, and additional $25 may be claimed. This administrative allowance may only be claimed if the repair is a sublet repair...
Pre-Approval Goodwill Request Changes - 07/23/2018
... Related – If you want to cover a policy repair on a GM vehicle that is not part of your new vehicle franchise, it requires pre-approval from the region. Non-GM Part – The use of a non-GM part is prohibited at the dealership level....
Authorization to Perform Repairs - 04/23/2018
... an explanation as to why the customer did not. Many of your service customers drop their vehicles off the night before or early in the morning before the dealership is open. If they sign the night drop envelope, that signature is a valid signature...
Looking Up Labor Operations - 02/27/2020
Once a repair is completed on a vehicle that is covered under warranty, a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s...
Policy Revisions - 03/27/2020
... to the manual, article numbering has also changed. To locate familiar articles, visit the Latest News tab within the Warranty Administration Resource Center for the downloadable 2020 P&P Article Cross Reference Excel spreadsheet. We have focused...
Reject of the Month - June 2020 - 05/29/2020
... cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented by the customer. In cases where the part was missing when the vehicle was brought in for service, technician 3 C’s documentation...
Policy & Procedure Search Tools - 03/27/2020
With the elimination of several hundred pages of documents within the newest version of the Policies and Procedures Manual, where you may have found information in the past may now be in a new location or Article. Utilizing the Ctrl + F keys on your keyboard...
Pre-Repair Authorization - 03/26/2019
... that were opened on or after the roll out date. At that time dealers were advised to utilize the new PRA mobile app on their iPhone or Android device. This enabled the dealer to capture images and submit the request for review by the PRA team. In...
Reject of the Month - 01/21/2019
... The technician replaced the components after finding that they were full of fuel and dirt. After receiving a Warranty Part Center part return request, the accepted transaction was adjusted for the administrative allowance for the request and submitted...
Cadillac XT6 - 01/21/2019
The new Cadillac XT6 crossover is expected to fill the niche between the XT5 midsize crossover and the large Escalade SUV. The large three row XT6 was unveiled at the Detroit Auto Show in January and is expected to arrive in dealer showrooms around m...
EV Charging - 01/21/2019
GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration...
Blazer - 02/21/2019
Advertising for the 2019 Chevrolet Blazer will begin next month. The new model is being offered in four trims, including the blacked-out RS and the chrome-trimmed premier. The mid-size utility will offer models with a 2.5L inline-four cylinder engine...
Certified Service Mobile Toolbox - 04/22/2019
... allow dealership personnel to be immediately notified via their mobile communication device when new or updated field action/recalls are being released. ...
HAZ MAT Tips - 03/26/2019
When certain components (fuel rail, fuel module, fuel line) are shipped new to the dealer they are not considered hazardous goods and as a result the box may not be marked. When returning replaced fuel system components that have come in contact...
Service Video - 03/27/2019
... providing the customer with an actual image of the failed or failing component on their vehicle. In turn, the customer can quickly respond to the photo or video that was embedded in a text message. ...
Suspected Tampering or Modifications - 03/27/2019
... The District Manager of Aftersales (DMA) must be notified when tampering and/or non-GM vehicle modifications are suspected as the root cause for the customer concern....
Emissions Coverage - 03/27/2019
... Warranty) is applicable to select California Emission related components and is only valid on vehicles registered in a California Emissions state. State eligibility varies by model year. Coverage code E2 (Emission Select Component Limited Warranty) applies...
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... repair, that is still addressing the customer’s original concern, needs to be written as a new line on the job card. The line added is considered a continuation that is addressing the customer’s original concern. As an example, a customer...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Technical Service Bulletins - 07/30/2019
... repairs associated with this condition. Update: Since the August edition of the Warranty News went to print, Technical Service Bulletins 18-NA-355 and 19-NA-121 have both been revised to increase the labor time from 0.7 hours to 1.1 hours to perform...
Data Analysis - 06/26/2019
... selection by the warranty administrator, a two-line claim handled on one line, or possibly a new model year product issue. While report analysis takes time and effort, a significant amount of information is available on the dealership’s warranty...
Navigation SD Cards - 04/22/2019
... icon on the radio display. Navigation SD cards are VIN specific and should not be removed from the vehicle....
Takata Air Bag - 05/29/2019
... largest and most complex safety recalls in US history. The recall involves more than 41.6 million vehicles in the United States. It covers replacement of the frontal air bags, that were made by parts supplier Takata. Some of the affected air bags could...
Reject of the Month - 12/02/2019
... team with the tools to resolve most reprogramming and WCC errors. The July edition of the Warranty News provides several helpful tips when encountering an SPS WCC error, including 850, 851, and 852. Safety recall N192268490 Increased Brake Pedal Effort...
Website Providers - 12/02/2019
GM is adding three new DMS providers to their preferred roster. CDK Global will be joined by Dealer.com, Dealer Inspire, and Dealer On. Each provider has the capacity, experience and expertise to offer the level of service that the dealer requires.
Key Codes - 12/02/2019
... Partner Security Coordinator at the dealership. Each KeyCode Access site user must be certain of vehicle ownership, if in doubt do not provide key code information. Key code request must never be received or provided via a fax or internet. &nbs...
Reject of the Month - 01/03/2020
... rejects, but due to the recent release of Mail Out Reviews, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Variable Diagnostic Time: The actual amount of variable...
Maximum Rental Days - 12/02/2019
Dealers should check their state legislation to determine the maximum number of days a vehicle can be on loan and remain covered by insurance. Some states have a maximum of only 10 days, while many states have a 30-day maximum. The CTP program maximu...
Policy Evaluation Tool - Clarification - 10/23/2019
... with the Policy Evaluation Tool article that was featured in the October edition of the Warranty News. We apologize for the confusion and thank you for bringing it to our attention. After reviewing the article and the source documents, we agree - it...
Warranty Blocks - 09/24/2019
... part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked warranty....
Sierra AT4 - 09/24/2019
The Sierra AT4 edition appeals to a new group of buyers; customers that are on average eight years younger than typical Denali buyers. The Sierra AT4 is an understated, matte-accented truck that’s a departure from the Denali edition. The AT4 trim...
Detroit Auto Show - 09/24/2019
The home of the Detroit Auto Show has a new name - the TCF Center. TCF Bank bought the 22-year naming rights to the convention hall for $33 million. The deal also removed the Cobo name from the building, named after the 1950’s Detroit mayor, Albert...
Key Codes - 10/23/2019
... information is treated with care. Keycode requests must be accompanied by a valid picture ID and vehicle registration to verify owner name and VIN. ...
Paint Blend Time - 10/23/2019
... claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a dealer supplied genuine GM part, including paint repairs that are sublet, and enter the part number with the paint labor...
Rearview Visibility - 08/27/2019
... market for advanced driver-assistance systems has fixed the role of cameras in current and future vehicles. Global supplier, Magna, was one of the first to provide cameras for automotive visions systems, with a contract in 2007 for 350,000 units. The...
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
10-Speed Auto Transmission - 07/30/2019
The 10L80 and 10L90 automatic transmission are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take...
End of Year - 10/23/2019
With the end of 2019 fast approaching, the new 2020 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Pre-Repair Authorization - 09/24/2019
... the service team with information on when and how to submit a PRA and detail on how to use the new Certified Service Mobile Toolbox (CSMT) app. The app must be used to process PRA requests. The free app can be downloaded and used by any member of the...
FAST Portal - 08/27/2019
... The site provides links to videos, articles, and other resources that can help those that are new to the business and also those that just want to brush up on their skills. FAST is available within the App Center....
Educating the Team - 08/27/2019
On a fairly routine basis we are challenged with policy and bulletin updates/revisions, as well as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance....
Flushing Services - 03/27/2020
... and to remove the approved transmission flushing tool section. If GM determines that a specific vehicle requires a supplemental service, an Authorized Service Document will be issued with a detailed service procedure....
Transportation Claim Photo Requirements - 03/27/2020
... attached to the electronic transaction: A photo of the VIN from either the window sticker or the vehicle VIN tag on the vehicle. A 3/4 shot (i.e. front to rear) to identify the vehicle and general damage location. Be sure to submit only clear photos...
Temporary Policy Revisions - 03/27/2020
... the Policies and Procedures Manuals that have been the focus of the April edition of the Warranty News. With all of the recent changes/updates that have taken place, there are a few policies that were previously put on a temporary hold and to date, remain...
The Center of Learning Gateway - 05/28/2020
The CoL Gateway was launched in early May and offers the latest announcements, hot topics, new product overviews and highlights of ongoing programs and initiatives. This central location will help you avoid having to search through multiple sites to find...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
Video - 04/29/2020
Highly detailed, narrated videos can help customers see what needs to be replaced or fixed on their vehicles. Dealerships are using the multimedia to increase repair approvals, avoid potential litigation, and enable house calls during the pandemic.
Express Service Kiosks - 04/29/2020
... schedule a ride from a ride-hail service, pay an invoice and/or choose a time to pick their vehicle up. ...
Hummer EV - 02/27/2020
GM has announced that it’s bringing back the Hummer as a zero emission vehicle, with production set to begin next year. The Hummer EV pickup will have a 0 to 60 mph time of 3 seconds, 1,000 hp and 11,500 pound-feet of torque. It will be the strongest...
GM is adding three new DMS providers to their preferred roster. CDK Global will be joined by Dealer.com, Dealer Inspire, and Dealer On. Each provider has the capacity, experience and expertise to offer the level of service that the dealer requires.
Key Codes - 12/02/2019
... Partner Security Coordinator at the dealership. Each KeyCode Access site user must be certain of vehicle ownership, if in doubt do not provide key code information. Key code request must never be received or provided via a fax or internet. &nbs...
Reject of the Month - 01/03/2020
... rejects, but due to the recent release of Mail Out Reviews, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Variable Diagnostic Time: The actual amount of variable...
Maximum Rental Days - 12/02/2019
Dealers should check their state legislation to determine the maximum number of days a vehicle can be on loan and remain covered by insurance. Some states have a maximum of only 10 days, while many states have a 30-day maximum. The CTP program maximu...
Policy Evaluation Tool - Clarification - 10/23/2019
... with the Policy Evaluation Tool article that was featured in the October edition of the Warranty News. We apologize for the confusion and thank you for bringing it to our attention. After reviewing the article and the source documents, we agree - it...
Warranty Blocks - 09/24/2019
... part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked warranty....
Sierra AT4 - 09/24/2019
The Sierra AT4 edition appeals to a new group of buyers; customers that are on average eight years younger than typical Denali buyers. The Sierra AT4 is an understated, matte-accented truck that’s a departure from the Denali edition. The AT4 trim...
Detroit Auto Show - 09/24/2019
The home of the Detroit Auto Show has a new name - the TCF Center. TCF Bank bought the 22-year naming rights to the convention hall for $33 million. The deal also removed the Cobo name from the building, named after the 1950’s Detroit mayor, Albert...
Key Codes - 10/23/2019
... information is treated with care. Keycode requests must be accompanied by a valid picture ID and vehicle registration to verify owner name and VIN. ...
Paint Blend Time - 10/23/2019
... claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a dealer supplied genuine GM part, including paint repairs that are sublet, and enter the part number with the paint labor...
Rearview Visibility - 08/27/2019
... market for advanced driver-assistance systems has fixed the role of cameras in current and future vehicles. Global supplier, Magna, was one of the first to provide cameras for automotive visions systems, with a contract in 2007 for 350,000 units. The...
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
10-Speed Auto Transmission - 07/30/2019
The 10L80 and 10L90 automatic transmission are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take...
End of Year - 10/23/2019
With the end of 2019 fast approaching, the new 2020 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Pre-Repair Authorization - 09/24/2019
... the service team with information on when and how to submit a PRA and detail on how to use the new Certified Service Mobile Toolbox (CSMT) app. The app must be used to process PRA requests. The free app can be downloaded and used by any member of the...
FAST Portal - 08/27/2019
... The site provides links to videos, articles, and other resources that can help those that are new to the business and also those that just want to brush up on their skills. FAST is available within the App Center....
Educating the Team - 08/27/2019
On a fairly routine basis we are challenged with policy and bulletin updates/revisions, as well as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance....
Flushing Services - 03/27/2020
... and to remove the approved transmission flushing tool section. If GM determines that a specific vehicle requires a supplemental service, an Authorized Service Document will be issued with a detailed service procedure....
Transportation Claim Photo Requirements - 03/27/2020
... attached to the electronic transaction: A photo of the VIN from either the window sticker or the vehicle VIN tag on the vehicle. A 3/4 shot (i.e. front to rear) to identify the vehicle and general damage location. Be sure to submit only clear photos...
Temporary Policy Revisions - 03/27/2020
... the Policies and Procedures Manuals that have been the focus of the April edition of the Warranty News. With all of the recent changes/updates that have taken place, there are a few policies that were previously put on a temporary hold and to date, remain...
The Center of Learning Gateway - 05/28/2020
The CoL Gateway was launched in early May and offers the latest announcements, hot topics, new product overviews and highlights of ongoing programs and initiatives. This central location will help you avoid having to search through multiple sites to find...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
Video - 04/29/2020
Highly detailed, narrated videos can help customers see what needs to be replaced or fixed on their vehicles. Dealerships are using the multimedia to increase repair approvals, avoid potential litigation, and enable house calls during the pandemic.
Express Service Kiosks - 04/29/2020
... schedule a ride from a ride-hail service, pay an invoice and/or choose a time to pick their vehicle up. ...
Hummer EV - 02/27/2020
GM has announced that it’s bringing back the Hummer as a zero emission vehicle, with production set to begin next year. The Hummer EV pickup will have a 0 to 60 mph time of 3 seconds, 1,000 hp and 11,500 pound-feet of torque. It will be the strongest...
Accessories and Specialty Parts - 01/28/2020
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
Reminder: Option C Labor Rate Increased - 01/03/2020
On January 1, 2020, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Courtesy Transportation: - 01/03/2020
... transportation on the job card. The type provided must also be noted (e.g. shuttle, rental vehicle). Courtesy transportation is not considered to be an add-on repair to the job card. Policies and Procedures Article 3.2.16. ...
LTG Frequently Asked Questions - 09/22/2020
A new FAQ section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair time studies and Pre-Delivery...
Customer Reimbursement - 09/22/2020
... for their records. All customer reimbursements are to be made to the person who owns or leases the vehicle at the time of the repair, or the person who incurred the expense, if different. Document the reimbursement check number on the job card. The dealer...
Courtesy Transportation - 10/27/2020
The maximum vehicle rental reimbursement period is 7 days. Rentals in excess of 7 days require pre-authorization via the Dealer Empowerment Portal prior to transaction submission. Pre-authorization requests must be submitted by day 8 of the rental, with...
The Cadillac Lyriq - 09/22/2020
The premium luxury SUV, the Lyriq, is scheduled to be in showrooms by late 2022. The new EV will be available in rear-wheel drive and all-wheel drive. The brand will also be equipped with a range of more than 300 miles, an augmented reality head-up display,...
The UAW - 09/22/2020
The UAW is moving past the auto industry, now breaking into a new industry, postdoctoral researchers from Columbia University. The Detroit based union known for fighting to protect pay and benefits of hourly factory workers employed by Ford, General Motors,...
Takata Air Bag - 10/27/2020
... is available to approximately 97,000 owners affected by the safety recall. Owners that have their vehicles repaired between October 1, 2020 and February 28, 2021 can redeem their offer online at www.takatarepair.com/50....
Option C Labor Rate - 12/29/2020
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
NADA 2021 - 11/25/2020
... opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted for a virtual show. The show is scheduled for...
End of Year - 10/27/2020
With the end of 2020 fast approaching, the new 2021 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Car-Free Buick - 08/25/2020
... SUV’s and crossovers. It is anticipated that in 2023 there will be a shift toward electric vehicles, with a mid-size crossover and two SUV’s. The Encore is currently Buick’s best seller and is scheduled to get an update in 2023 and...
Pick-up/Delivery - 07/30/2020
Dealerships that are offering vehicle pick-up and delivery for service visits are seeing increased customer satisfaction, higher retention rates, bigger profits from higher dollar repair orders, more technician labor hours sold, and smoother and more...
Administrative Allowance - 06/23/2020
... will debit the previous transaction internally and the service agent will be reimbursed the new dollar amount for the transaction. Also, packaging costs for things like boxes, tape or other shipping materials, when applicable, may be reimbursed in the...
Electric Delivery Van - 06/23/2020
... its Detroit-Hamtramck plant. The plant is in the process of being converted into a fully electric vehicle assembly plan, after the last Chevrolet Impala rolled off of the line earlier this year. ...
Serial Numbers - 04/23/2018
... code must be entered in the Flush Code field of the transaction with the serial number of the new assembly entered in the Serial Number field and the serial number of the failed assembly in the Correction field of the transaction. ...
Product Assistance Claim - 04/23/2018
... Customer Experience Contact Center is responsible for cases where the customer alleges that a vehicle defect resulted in injury or damage. All PAC cases are thoroughly reviewed during the investigation process to determine if there is any indication...
Buick Envision - 04/23/2018
Starting with the 2019 model year, Buick vehicles will no longer have the brand’s name badge in North America. The first model with the change is the 2019 Buick Envision. Buick states the reason for dropping the Buick is consistency across market...
2019 Sierra - 04/23/2018
... pounds compared to the current model. The high-end SLT and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT...
Electrified Road - 05/22/2018
An electrified road in Sweden is the first in the world that charges vehicles as they drive. The technology could potentially help cut the high cost of electric cars. The Sweden project, named eRoadArlanda, is government funded and cost approximately...
Virtual Reality - 05/22/2018
... provides the customer with the visual quality, convincing them that they are actually in the vehicle....
Buick Envision - 03/26/2018
... crossover. The 2019 edition is being refreshed with an updated grille with a winged emblem and new available LED headlights. The rear hatch and taillights have been redesigned and the dual exhaust will be rectangular versus rounded. The 2019 edition...
Non-GM Engine Calibrations - 03/26/2018
... 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in situations that justify the use of the labor operation....
Chevrolet Blazer - 07/23/2018
... a 5-seat layout, and is sized between the compact Equinox and the large Traverse. The striking new design is said to be "Gorgeous" with a hint of "Camaro DNA". ...
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
Reminder: Option C Labor Rate Increased - 01/03/2020
On January 1, 2020, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Courtesy Transportation: - 01/03/2020
... transportation on the job card. The type provided must also be noted (e.g. shuttle, rental vehicle). Courtesy transportation is not considered to be an add-on repair to the job card. Policies and Procedures Article 3.2.16. ...
LTG Frequently Asked Questions - 09/22/2020
A new FAQ section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair time studies and Pre-Delivery...
Customer Reimbursement - 09/22/2020
... for their records. All customer reimbursements are to be made to the person who owns or leases the vehicle at the time of the repair, or the person who incurred the expense, if different. Document the reimbursement check number on the job card. The dealer...
Courtesy Transportation - 10/27/2020
The maximum vehicle rental reimbursement period is 7 days. Rentals in excess of 7 days require pre-authorization via the Dealer Empowerment Portal prior to transaction submission. Pre-authorization requests must be submitted by day 8 of the rental, with...
The Cadillac Lyriq - 09/22/2020
The premium luxury SUV, the Lyriq, is scheduled to be in showrooms by late 2022. The new EV will be available in rear-wheel drive and all-wheel drive. The brand will also be equipped with a range of more than 300 miles, an augmented reality head-up display,...
The UAW - 09/22/2020
The UAW is moving past the auto industry, now breaking into a new industry, postdoctoral researchers from Columbia University. The Detroit based union known for fighting to protect pay and benefits of hourly factory workers employed by Ford, General Motors,...
Takata Air Bag - 10/27/2020
... is available to approximately 97,000 owners affected by the safety recall. Owners that have their vehicles repaired between October 1, 2020 and February 28, 2021 can redeem their offer online at www.takatarepair.com/50....
Option C Labor Rate - 12/29/2020
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
NADA 2021 - 11/25/2020
... opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted for a virtual show. The show is scheduled for...
End of Year - 10/27/2020
With the end of 2020 fast approaching, the new 2021 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Car-Free Buick - 08/25/2020
... SUV’s and crossovers. It is anticipated that in 2023 there will be a shift toward electric vehicles, with a mid-size crossover and two SUV’s. The Encore is currently Buick’s best seller and is scheduled to get an update in 2023 and...
Pick-up/Delivery - 07/30/2020
Dealerships that are offering vehicle pick-up and delivery for service visits are seeing increased customer satisfaction, higher retention rates, bigger profits from higher dollar repair orders, more technician labor hours sold, and smoother and more...
Administrative Allowance - 06/23/2020
... will debit the previous transaction internally and the service agent will be reimbursed the new dollar amount for the transaction. Also, packaging costs for things like boxes, tape or other shipping materials, when applicable, may be reimbursed in the...
Electric Delivery Van - 06/23/2020
... its Detroit-Hamtramck plant. The plant is in the process of being converted into a fully electric vehicle assembly plan, after the last Chevrolet Impala rolled off of the line earlier this year. ...
Serial Numbers - 04/23/2018
... code must be entered in the Flush Code field of the transaction with the serial number of the new assembly entered in the Serial Number field and the serial number of the failed assembly in the Correction field of the transaction. ...
Product Assistance Claim - 04/23/2018
... Customer Experience Contact Center is responsible for cases where the customer alleges that a vehicle defect resulted in injury or damage. All PAC cases are thoroughly reviewed during the investigation process to determine if there is any indication...
Buick Envision - 04/23/2018
Starting with the 2019 model year, Buick vehicles will no longer have the brand’s name badge in North America. The first model with the change is the 2019 Buick Envision. Buick states the reason for dropping the Buick is consistency across market...
2019 Sierra - 04/23/2018
... pounds compared to the current model. The high-end SLT and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT...
Electrified Road - 05/22/2018
An electrified road in Sweden is the first in the world that charges vehicles as they drive. The technology could potentially help cut the high cost of electric cars. The Sweden project, named eRoadArlanda, is government funded and cost approximately...
Virtual Reality - 05/22/2018
... provides the customer with the visual quality, convincing them that they are actually in the vehicle....
Buick Envision - 03/26/2018
... crossover. The 2019 edition is being refreshed with an updated grille with a winged emblem and new available LED headlights. The rear hatch and taillights have been redesigned and the dual exhaust will be rectangular versus rounded. The 2019 edition...
Non-GM Engine Calibrations - 03/26/2018
... 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in situations that justify the use of the labor operation....
Chevrolet Blazer - 07/23/2018
... a 5-seat layout, and is sized between the compact Equinox and the large Traverse. The striking new design is said to be "Gorgeous" with a hint of "Camaro DNA". ...
Maintenance Service Rejects - 07/23/2018
... Other rejects that happen that are associated with the maintenance services include: Error 903: Vehicle not compatible with Labour Code. (LTG Pub) Error 080: The Transaction Total 50.00 exceeds the total allowed for labour code 0600723. Error 903 happens...
Product Quality Center - 07/23/2018
... Case Management system. After logging in, go to the Technical Assistance tab and click on the new PQC Case button to complete and save the form....
Coolant and Recall 18138 - 06/25/2018
... Update 18138 for a low coolant condition in 2017-2018 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant: $6.44...
Ignition Switch Recall - 06/25/2018
... cars that GM believes exist outside a junk yard have been repaired globally, as have 96% of those vehicles in the US. GM employees are still trying to track down the approximately 170,000 holdouts, to meet the 100% repair rate goal. ...
OE Batteries - 06/25/2018
... within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Super Cruise - 06/25/2018
... are entered in the comments field of the transaction. The recall affects certain 2018 Cadillac CT6 vehicles equipped with Super Cruise....
Top 10 Warranty Deviations (That Can Lead to a Chargeback) - 06/25/2018
... job card required information. The job card must be accurately filled out including: The date the vehicle was received at the dealership The complete VIN Odometer reading taken from the vehicle Vehicle in-service date - the date must be the correct...
Customer Concern Not Duplicated - 06/25/2018
... with a customer originated concern. They cannot be used on the dealers’ stock vehicles, new or used Customer concerns that may be addressed by service management without the involvement of a skilled technician are not eligible for CCND reimbursement. Technicians...
Authorization Updates - 01/21/2019
... time approval is now only required with transactions that involve two or more hours of ST. New additions to the Claim Pre-Approval Request, and similarly on the Authorization Matrix, are policy decisions on a buyback vehicle, and CPO repairs involving...
Option C Labor Rate - 12/19/2018
On January 1, 2019, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
CAC & PET - 12/19/2018
... the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case. ...
High Frequency Labor Operations - 11/29/2018
... may have 40 battery replacements on this three-month report and the excess is 10. Since 2016 and newer batteries all require GM authorization, where the Midtronics test code is verified before the claim is paid, this dealership truly had 40 defective...
Signatures - 10/23/2018
... This practice promotes customer satisfaction and the service team’s efforts to fix the vehicle right the first time. Advisors that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore,...
Headlights - 11/29/2018
... the change would allow automakers to install and enable adaptive driving beam headlights on new cars sold in the US. Adaptive beam headlights make it possible to drive with high beams on without having to worry about blinding other motorists....
Warranty Claim Code - 09/25/2018
... and possibly debited. The warranty claim code is system generated and is unique to the module and vehicle being programmed. ...
Not Retrievable WCC - 09/25/2018
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin.
Presidential Limousine - 10/24/2018
The latest version of the armored US presidential limousine known as “The Beast” made its debut in New York City in late September. The limo has run-flat tires, bulletproof glass, and a completely sealed interior to ward off a chemical attack,...
Fastener Specs - 10/24/2018
... detail on whether or not the fastener is reusable or if it must be discarded and replaced with new after removal. ...
Chevrolet Colorado ZH2 - 10/24/2018
GM’s new military defense unit, GM Defense LLC, is up and running. GM made the decision about a year ago to resurrect it after selling its previous defense unit in 2003. The unit is expected to initially focus on military and aerospace applications...
End of Year Claims Clean-Up - 10/24/2018
With the end of 2018 fast approaching, the new 2019 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Dealer empowerment program - 10/24/2018
... are associated with the dealer empowerment program. Customer Enthusiasm: A designation for those vehicle repairs that are within the time and mileage of the applicable warranty coverage that are not the result of a covered defect in materials or workmanship....
Takata Air Bag - 08/20/2018
... Rate Improvement Program is designed to encourage dealers to actively follow up with affected vehicle owners and assist them with scheduling a service appointment to have the recall performed as quickly as possible....
Cadillac First Maintenance Visit - 08/20/2018
Beginning with the 2019 model year, new Cadillac vehicles will no longer receive Cadillac Premium Care Maintenance. Instead, the models will come with one maintenance visit during the first year of ownership. The visit will include an oil change, tire...
Alexa - 08/20/2018
... Kit, providing developers with a way to integrate all of Alexa’s primary functions into in-vehicle infotainment systems. The kit will host auto-specific features as well as include basic Alexa functionality....
Debits - 06/19/2017
... the use of courtesy transportation if the component being serviced is within the terms of the New Vehicle Limited Warranty, including Bumper-to-Bumper and Powertrain. To date, the debits have only accounted for the rental expense on the job card...
... Other rejects that happen that are associated with the maintenance services include: Error 903: Vehicle not compatible with Labour Code. (LTG Pub) Error 080: The Transaction Total 50.00 exceeds the total allowed for labour code 0600723. Error 903 happens...
Product Quality Center - 07/23/2018
... Case Management system. After logging in, go to the Technical Assistance tab and click on the new PQC Case button to complete and save the form....
Coolant and Recall 18138 - 06/25/2018
... Update 18138 for a low coolant condition in 2017-2018 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant: $6.44...
Ignition Switch Recall - 06/25/2018
... cars that GM believes exist outside a junk yard have been repaired globally, as have 96% of those vehicles in the US. GM employees are still trying to track down the approximately 170,000 holdouts, to meet the 100% repair rate goal. ...
OE Batteries - 06/25/2018
... within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Super Cruise - 06/25/2018
... are entered in the comments field of the transaction. The recall affects certain 2018 Cadillac CT6 vehicles equipped with Super Cruise....
Top 10 Warranty Deviations (That Can Lead to a Chargeback) - 06/25/2018
... job card required information. The job card must be accurately filled out including: The date the vehicle was received at the dealership The complete VIN Odometer reading taken from the vehicle Vehicle in-service date - the date must be the correct...
Customer Concern Not Duplicated - 06/25/2018
... with a customer originated concern. They cannot be used on the dealers’ stock vehicles, new or used Customer concerns that may be addressed by service management without the involvement of a skilled technician are not eligible for CCND reimbursement. Technicians...
Authorization Updates - 01/21/2019
... time approval is now only required with transactions that involve two or more hours of ST. New additions to the Claim Pre-Approval Request, and similarly on the Authorization Matrix, are policy decisions on a buyback vehicle, and CPO repairs involving...
Option C Labor Rate - 12/19/2018
On January 1, 2019, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
CAC & PET - 12/19/2018
... the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case. ...
High Frequency Labor Operations - 11/29/2018
... may have 40 battery replacements on this three-month report and the excess is 10. Since 2016 and newer batteries all require GM authorization, where the Midtronics test code is verified before the claim is paid, this dealership truly had 40 defective...
Signatures - 10/23/2018
... This practice promotes customer satisfaction and the service team’s efforts to fix the vehicle right the first time. Advisors that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore,...
Headlights - 11/29/2018
... the change would allow automakers to install and enable adaptive driving beam headlights on new cars sold in the US. Adaptive beam headlights make it possible to drive with high beams on without having to worry about blinding other motorists....
Warranty Claim Code - 09/25/2018
... and possibly debited. The warranty claim code is system generated and is unique to the module and vehicle being programmed. ...
Not Retrievable WCC - 09/25/2018
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin.
Presidential Limousine - 10/24/2018
The latest version of the armored US presidential limousine known as “The Beast” made its debut in New York City in late September. The limo has run-flat tires, bulletproof glass, and a completely sealed interior to ward off a chemical attack,...
Fastener Specs - 10/24/2018
... detail on whether or not the fastener is reusable or if it must be discarded and replaced with new after removal. ...
Chevrolet Colorado ZH2 - 10/24/2018
GM’s new military defense unit, GM Defense LLC, is up and running. GM made the decision about a year ago to resurrect it after selling its previous defense unit in 2003. The unit is expected to initially focus on military and aerospace applications...
End of Year Claims Clean-Up - 10/24/2018
With the end of 2018 fast approaching, the new 2019 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Dealer empowerment program - 10/24/2018
... are associated with the dealer empowerment program. Customer Enthusiasm: A designation for those vehicle repairs that are within the time and mileage of the applicable warranty coverage that are not the result of a covered defect in materials or workmanship....
Takata Air Bag - 08/20/2018
... Rate Improvement Program is designed to encourage dealers to actively follow up with affected vehicle owners and assist them with scheduling a service appointment to have the recall performed as quickly as possible....
Cadillac First Maintenance Visit - 08/20/2018
Beginning with the 2019 model year, new Cadillac vehicles will no longer receive Cadillac Premium Care Maintenance. Instead, the models will come with one maintenance visit during the first year of ownership. The visit will include an oil change, tire...
Alexa - 08/20/2018
... Kit, providing developers with a way to integrate all of Alexa’s primary functions into in-vehicle infotainment systems. The kit will host auto-specific features as well as include basic Alexa functionality....
Debits - 06/19/2017
... the use of courtesy transportation if the component being serviced is within the terms of the New Vehicle Limited Warranty, including Bumper-to-Bumper and Powertrain. To date, the debits have only accounted for the rental expense on the job card...
Buick Avenir - 05/22/2017
The new Avenir subbrand first began arriving in dealerships in September, with the arrival of the redesigned Buick Enclave crossover. The subbrand adds a bolder grille, flashier wheels, and a plusher interior that is purified with a cabin-air ionizer....
Customer Authorization Unavailable - 05/22/2017
Service management authorization and signature is required prior to performing repair work on service agent owned vehicles except for ZFAT and ZPDI transaction type services, which are excluded from the requirement. Bulletin 04-00-89-015O.
Job Card Check List - 05/22/2017
... detailed information. Must be sure to get the customer’s signature before work begins on the vehicle. If they fail to do so, service management must sign, date, time, and explain before any work on the vehicle begins. The vehicle history...
Repeat Repairs - 04/17/2017
The repair or a related repair was previously performed on the vehicle (GWM User Manual). Management must authorize repeat repairs with authorization code R prior to work being performed. Authorization code R must not be used when repeat repairs/shop...
Vibration Analysis - 06/19/2017
... SUV’s, including 2015-2017 Cadillac Escalade, Chevrolet Suburban and Tahoe, and GMC Yukon vehicles. The bulletin also provides recommendations for proper diagnosis, correction, and repair verification. There are several unique labor operations...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
... is ordered and later replaced. Since the original job card has been closed (as it should) a new job card is opened to replace the trim piece. When it comes to submitting the warranty transaction for the damaged trim piece, many assume the correct...
Chevrolet Bolt - 06/19/2017
The Bolt, an extended range, plug-in electric vehicle, is currently available in 16 states. Factory deliveries began in California and Oregon in December. Dealers in Illinois, Florida, Pennsylvania, Arizona, and Texas are scheduled for deliveries in June,...
Charitable Giving - 06/19/2017
... to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, advancing education in STEM areas, and to increase high school graduation rates. This change in charitable giving includes the elimination of...
Courtesy Transportation - 08/22/2017
... the use of courtesy transportation if the component being serviced is within the terms of the New Vehicle Limited Warranty, including Bumper-to-Bumper, Powertrain, and Hybrid. ...
Reject of the Month - Missing Documentation - 08/22/2017
... image of the Programming Result screen, or simply getting the screen shot before moving on to a new task. Transactions that are submitted without the required attachment are subject to debit. Technicians should be familiar with printing and/or...
Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...
Cadillac Fly and Drive - 07/25/2017
... powered short distance aviation company, to provide complimentary summer Friday commutes for eight New Yorkers from Manhattan to the Hamptons. The Cadillac Fly and Drive complimentary flight will post randomly each week from early July through late August,...
Important Documents - Bulletins - 10/24/2017
... desk. As the documents are updated, the predecessor is archived from the resource folder and the new document is added. These tools, in their most up to date format, are referred to daily, providing support, clarification, and resolution. Not...
Bluetooth Warranty - 09/27/2017
... within Global Message GCUS-9-4663 for help identifying the correct operation based on the vehicle’s infotainment system. ...
From the Forum - CSI Survey - 09/27/2017
... is reported or a warranty claim is paid. If the customer receiving the survey no longer owns the vehicle, the data will not be counted. Customers are not able to complete surveys that are beyond 30 days of mail out. Interested in learning more about...
2019 Trucks - 01/22/2018
... as enhanced aerodynamics to improve fuel economy and competitiveness with the F150 and Ram. The new Silverado and Sierra are anticipated to start production in late 2018. ...
PQC Requirements - 01/22/2018
... replacement, including component diagnosis, Cost Comparison Worksheet, and validation that the vehicle has factory calibrations. This information must be included with a copy of the job card if the component is required to be returned to the WPC....
Marketplace App - 02/20/2018
GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
Odometer Less Than Previously Reported - 02/20/2018
Service Agent Self-Authorization Code M is necessary on a transaction when the actual odometer reading on a vehicle is less than the previously submitted and paid transaction. Authorization must be applied by service management prior to transaction submission...
Administrative Allowance - 10/23/2017
... Net/Administrative Allowance field if someone from the dealership transported the customer’s vehicle to and from the repair facility. Document that vehicle transport on the job card. Electronic Exchange - Exchange components are not billed out...
What is Customer Enthusiasm? - 12/21/2017
It’s natural to think that customer enthusiasm would mean offering warranty assistance to a customer whose vehicle is out of warranty, however, that is not the case. Customer enthusiasm is an empowerment resource that is intended to assist with...
Buick Enclave Avenir - 11/21/2017
GM is counting on the new Enclave sub-brand, the Avenir, to boost its retail performance, much like Denali has for GMC. The Avenir is arriving in U.S. dealerships as the top trim level of the redesigned 2018 Buick Enclave. The Avenir, means “future”...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... Evaluation Tool,” that appears on page 3 in the October 2017 edition of the Warranty News incorrectly stated that one PET is completed for the entire job card, regardless of the number of transaction lines. That is not the case. When there...
Autonomous Bolt - 01/23/2017
... These are conditions that could pose significant challenges to sensors and cameras that allow the vehicles to operate on their own. ...
The new Avenir subbrand first began arriving in dealerships in September, with the arrival of the redesigned Buick Enclave crossover. The subbrand adds a bolder grille, flashier wheels, and a plusher interior that is purified with a cabin-air ionizer....
Customer Authorization Unavailable - 05/22/2017
Service management authorization and signature is required prior to performing repair work on service agent owned vehicles except for ZFAT and ZPDI transaction type services, which are excluded from the requirement. Bulletin 04-00-89-015O.
Job Card Check List - 05/22/2017
... detailed information. Must be sure to get the customer’s signature before work begins on the vehicle. If they fail to do so, service management must sign, date, time, and explain before any work on the vehicle begins. The vehicle history...
Repeat Repairs - 04/17/2017
The repair or a related repair was previously performed on the vehicle (GWM User Manual). Management must authorize repeat repairs with authorization code R prior to work being performed. Authorization code R must not be used when repeat repairs/shop...
Vibration Analysis - 06/19/2017
... SUV’s, including 2015-2017 Cadillac Escalade, Chevrolet Suburban and Tahoe, and GMC Yukon vehicles. The bulletin also provides recommendations for proper diagnosis, correction, and repair verification. There are several unique labor operations...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
... is ordered and later replaced. Since the original job card has been closed (as it should) a new job card is opened to replace the trim piece. When it comes to submitting the warranty transaction for the damaged trim piece, many assume the correct...
Chevrolet Bolt - 06/19/2017
The Bolt, an extended range, plug-in electric vehicle, is currently available in 16 states. Factory deliveries began in California and Oregon in December. Dealers in Illinois, Florida, Pennsylvania, Arizona, and Texas are scheduled for deliveries in June,...
Charitable Giving - 06/19/2017
... to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, advancing education in STEM areas, and to increase high school graduation rates. This change in charitable giving includes the elimination of...
Courtesy Transportation - 08/22/2017
... the use of courtesy transportation if the component being serviced is within the terms of the New Vehicle Limited Warranty, including Bumper-to-Bumper, Powertrain, and Hybrid. ...
Reject of the Month - Missing Documentation - 08/22/2017
... image of the Programming Result screen, or simply getting the screen shot before moving on to a new task. Transactions that are submitted without the required attachment are subject to debit. Technicians should be familiar with printing and/or...
Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...
Cadillac Fly and Drive - 07/25/2017
... powered short distance aviation company, to provide complimentary summer Friday commutes for eight New Yorkers from Manhattan to the Hamptons. The Cadillac Fly and Drive complimentary flight will post randomly each week from early July through late August,...
Important Documents - Bulletins - 10/24/2017
... desk. As the documents are updated, the predecessor is archived from the resource folder and the new document is added. These tools, in their most up to date format, are referred to daily, providing support, clarification, and resolution. Not...
Bluetooth Warranty - 09/27/2017
... within Global Message GCUS-9-4663 for help identifying the correct operation based on the vehicle’s infotainment system. ...
From the Forum - CSI Survey - 09/27/2017
... is reported or a warranty claim is paid. If the customer receiving the survey no longer owns the vehicle, the data will not be counted. Customers are not able to complete surveys that are beyond 30 days of mail out. Interested in learning more about...
2019 Trucks - 01/22/2018
... as enhanced aerodynamics to improve fuel economy and competitiveness with the F150 and Ram. The new Silverado and Sierra are anticipated to start production in late 2018. ...
PQC Requirements - 01/22/2018
... replacement, including component diagnosis, Cost Comparison Worksheet, and validation that the vehicle has factory calibrations. This information must be included with a copy of the job card if the component is required to be returned to the WPC....
Marketplace App - 02/20/2018
GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
Odometer Less Than Previously Reported - 02/20/2018
Service Agent Self-Authorization Code M is necessary on a transaction when the actual odometer reading on a vehicle is less than the previously submitted and paid transaction. Authorization must be applied by service management prior to transaction submission...
Administrative Allowance - 10/23/2017
... Net/Administrative Allowance field if someone from the dealership transported the customer’s vehicle to and from the repair facility. Document that vehicle transport on the job card. Electronic Exchange - Exchange components are not billed out...
What is Customer Enthusiasm? - 12/21/2017
It’s natural to think that customer enthusiasm would mean offering warranty assistance to a customer whose vehicle is out of warranty, however, that is not the case. Customer enthusiasm is an empowerment resource that is intended to assist with...
Buick Enclave Avenir - 11/21/2017
GM is counting on the new Enclave sub-brand, the Avenir, to boost its retail performance, much like Denali has for GMC. The Avenir is arriving in U.S. dealerships as the top trim level of the redesigned 2018 Buick Enclave. The Avenir, means “future”...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... Evaluation Tool,” that appears on page 3 in the October 2017 edition of the Warranty News incorrectly stated that one PET is completed for the entire job card, regardless of the number of transaction lines. That is not the case. When there...
Autonomous Bolt - 01/23/2017
... These are conditions that could pose significant challenges to sensors and cameras that allow the vehicles to operate on their own. ...
Recall Completion Reminder - 02/17/2017
Reporting a vehicle sale prior to completion of a required safety or noncompliance recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a...
Compliance - 03/21/2017
... Cooler Flush and Flow Test: All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include time to flow check and flush the transmission oil cooler system. In vehicle...
Stop Leak - 03/21/2017
... installs a stop leak product or any type of additive to the cooling systems the cost to repair the vehicle will be the responsibility of the customer or dealership.” Reference Bulletin 15-06-123-001...
More on Add On Repairs - 03/21/2017
... management must sign, date, and time their approval before the technician begins working on the vehicle....
Diagnostic Voucher - 03/21/2017
... transition took place on March 13, 2017. The use of Up-Front Towing Coverage and Short Term Rental Vehicle Reimbursement Coverage tools continue to be used by CAC Tier 1 advisors. Previously issued Diagnostic Vouchers will continue to be honored until...
Part Return Process - 04/17/2017
... amount of R-1234yf used: subtract the amount recovered from the amount charged as listed on the Vehicle Data summary- For example: 0.600 kg charged – 0.350 kg recovered = 0.250 kg used x 1000 to convert to grams = 250 grams. 250 grams / 10 = 25...
Equinox Diesel Option - 10/26/2016
... continue to have an available diesel engine. Through September, approximately 3,200 diesel powered vehicles were sold in the US. Diesel powered light duty truck sales have slightly dropped this year by about 5%. ...
Suspected Tampering - 10/26/2016
... operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. The job card must document the facts supporting the condition and cause, and include any supporting documentation or photographs....
The Velite - 11/29/2016
... Auto Show in China. The concept is powered by a high-performance, plug-in hybrid electric vehicle powertrain. ...
Reject of the Month - 11/29/2016
... scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a second time, the vibration was still present. At that point the vehicle was sublet out to a tire store in a neighboring town to have the tires...
Transmission Flush Codes - 11/29/2016
When repairs involve the removal of the transmission from the vehicle to perform an internal repair or torque converter replacement, technicians are required to document on the shop copy of the job card the seven (or eight) alpha/numeric code from the...
Assembly Replacement Reminder - 07/28/2016
... Comparison Worksheet prior to transmission/transfer case/engine assembly replacements, prior to vehicle repair. The worksheet must be completed in its entirety, including labor, parts, and parts handling allowances. Retain the worksheet with the job...
Shared Transmission - 07/28/2016
... this previously unfathomable relationship a reality. The 2017 Camaro ZL1 is the first of eight vehicles slated to get GM's 10-speed Hydra-Matic Automatic Transmission. Some versions of the Mustang are expected to get the same transmission for 2018. Even...
Cadillac Premium Care Maintenance - 06/27/2016
The Cadillac Premium Care Maintenance Program has been updated for the 2017 model year. For MY17 vehicles, the program is being revised from 4 year/ 50,000 mile coverage to 3 year/36,000 mile coverage. This update excludes the 2017 XT5 which will continue...
Virtual Reality - 05/24/2016
... has developed an app that allows a user wearing a plastic headset to virtually sit inside a vehicle. The user can look around by turning his/her head and swiping a touchpad on the side of the viewer to, for example, change the seats from leather to ...
Buick Verano - 06/27/2016
... the current Verano through the 2017 model year. Buick anticipates that as much as 70% of its US vehicles sales will come from crossovers with the release of the Envision compact. The Verano debuted in late 2011 as a premium small sedan that was priced...
Debits, Battery, Transmission... - 10/26/2016
... codes will not include the letters I, O, Y, or Z. The printout must show that it was an out of vehicle test, stating that a battery replacement was required. Technicians must properly set up the test of the battery in the GR8, including the battery type...
Autonomous Test Fleet - 09/27/2016
... and drive, and also employ artificial intelligence inside and outside the car. Drive.ai is testing vehicles that are capable of using a variety of emojis, honks, and signs to communicate its intentions to nearby drivers and pedestrians. Drive.ai feels...
Incorrect TPM's Installed - 09/27/2016
Accessory (Limited Production Option-Dealer Installed) Wheels for 2017 Cadillac XT5 and GMC Acadia vehicles are shipped from the ADI with the Tire Pressure Monitors installed. The ADI is responsible for ensuring that the correct TPM's (XL8 - 433...
Slotted Service Keys - 09/27/2016
Certain Buick, Cadillac, Chevrolet, Oldsmobile, and Pontiac vehicles may have been involved in recalls 14172, 14299, 14350 for Unintended Ignition Key Rotation. As a result of the recall, the customer may have purchased additional ignition keys over the...
Automatic Transmission Fluid - 09/27/2016
... product will supersede ACDelco Dexron HP Automatic Transmission fluid. The part number for the new product will be 19353429 and will have a dealer price of $10.09/quart. ...
Field Action Information App - 08/23/2016
... Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports, and Dealer Performance Reports. ...
Tire Pressure Monitor - 09/27/2016
... it may be helpful to review bulletin 09-03-16-002 Dealership Service Consultant Procedure as Vehicle Comes into Service Drive for Tire Pressure Monitor System Message, Light and Customer Information with technicians and service advisors. The document...
2017 Chevrolet Corvette PDI - 08/23/2016
... effective on August 11. The times were updated in the LTG with the September 1, release. The new PDI base times are as follows: - Base 1.6 hours - Z06 (except CFV or CFZ) 2.4 hours - Z06 (CFV or CFZ) 2.6 hours - Grand Sport (except CFV or CFZ) 2.4...
Factory Pre-Owned Collection - 03/01/2016
The online portal where consumers can purchase used vehicles went live in early February. GM reports that almost 1,100 dealerships have agreed to participate, equating to about one in four dealers. Prior to the launch, GM tweaked the program in response...
Reporting a vehicle sale prior to completion of a required safety or noncompliance recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a...
Compliance - 03/21/2017
... Cooler Flush and Flow Test: All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include time to flow check and flush the transmission oil cooler system. In vehicle...
Stop Leak - 03/21/2017
... installs a stop leak product or any type of additive to the cooling systems the cost to repair the vehicle will be the responsibility of the customer or dealership.” Reference Bulletin 15-06-123-001...
More on Add On Repairs - 03/21/2017
... management must sign, date, and time their approval before the technician begins working on the vehicle....
Diagnostic Voucher - 03/21/2017
... transition took place on March 13, 2017. The use of Up-Front Towing Coverage and Short Term Rental Vehicle Reimbursement Coverage tools continue to be used by CAC Tier 1 advisors. Previously issued Diagnostic Vouchers will continue to be honored until...
Part Return Process - 04/17/2017
... amount of R-1234yf used: subtract the amount recovered from the amount charged as listed on the Vehicle Data summary- For example: 0.600 kg charged – 0.350 kg recovered = 0.250 kg used x 1000 to convert to grams = 250 grams. 250 grams / 10 = 25...
Equinox Diesel Option - 10/26/2016
... continue to have an available diesel engine. Through September, approximately 3,200 diesel powered vehicles were sold in the US. Diesel powered light duty truck sales have slightly dropped this year by about 5%. ...
Suspected Tampering - 10/26/2016
... operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. The job card must document the facts supporting the condition and cause, and include any supporting documentation or photographs....
The Velite - 11/29/2016
... Auto Show in China. The concept is powered by a high-performance, plug-in hybrid electric vehicle powertrain. ...
Reject of the Month - 11/29/2016
... scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a second time, the vibration was still present. At that point the vehicle was sublet out to a tire store in a neighboring town to have the tires...
Transmission Flush Codes - 11/29/2016
When repairs involve the removal of the transmission from the vehicle to perform an internal repair or torque converter replacement, technicians are required to document on the shop copy of the job card the seven (or eight) alpha/numeric code from the...
Assembly Replacement Reminder - 07/28/2016
... Comparison Worksheet prior to transmission/transfer case/engine assembly replacements, prior to vehicle repair. The worksheet must be completed in its entirety, including labor, parts, and parts handling allowances. Retain the worksheet with the job...
Shared Transmission - 07/28/2016
... this previously unfathomable relationship a reality. The 2017 Camaro ZL1 is the first of eight vehicles slated to get GM's 10-speed Hydra-Matic Automatic Transmission. Some versions of the Mustang are expected to get the same transmission for 2018. Even...
Cadillac Premium Care Maintenance - 06/27/2016
The Cadillac Premium Care Maintenance Program has been updated for the 2017 model year. For MY17 vehicles, the program is being revised from 4 year/ 50,000 mile coverage to 3 year/36,000 mile coverage. This update excludes the 2017 XT5 which will continue...
Virtual Reality - 05/24/2016
... has developed an app that allows a user wearing a plastic headset to virtually sit inside a vehicle. The user can look around by turning his/her head and swiping a touchpad on the side of the viewer to, for example, change the seats from leather to ...
Buick Verano - 06/27/2016
... the current Verano through the 2017 model year. Buick anticipates that as much as 70% of its US vehicles sales will come from crossovers with the release of the Envision compact. The Verano debuted in late 2011 as a premium small sedan that was priced...
Debits, Battery, Transmission... - 10/26/2016
... codes will not include the letters I, O, Y, or Z. The printout must show that it was an out of vehicle test, stating that a battery replacement was required. Technicians must properly set up the test of the battery in the GR8, including the battery type...
Autonomous Test Fleet - 09/27/2016
... and drive, and also employ artificial intelligence inside and outside the car. Drive.ai is testing vehicles that are capable of using a variety of emojis, honks, and signs to communicate its intentions to nearby drivers and pedestrians. Drive.ai feels...
Incorrect TPM's Installed - 09/27/2016
Accessory (Limited Production Option-Dealer Installed) Wheels for 2017 Cadillac XT5 and GMC Acadia vehicles are shipped from the ADI with the Tire Pressure Monitors installed. The ADI is responsible for ensuring that the correct TPM's (XL8 - 433...
Slotted Service Keys - 09/27/2016
Certain Buick, Cadillac, Chevrolet, Oldsmobile, and Pontiac vehicles may have been involved in recalls 14172, 14299, 14350 for Unintended Ignition Key Rotation. As a result of the recall, the customer may have purchased additional ignition keys over the...
Automatic Transmission Fluid - 09/27/2016
... product will supersede ACDelco Dexron HP Automatic Transmission fluid. The part number for the new product will be 19353429 and will have a dealer price of $10.09/quart. ...
Field Action Information App - 08/23/2016
... Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports, and Dealer Performance Reports. ...
Tire Pressure Monitor - 09/27/2016
... it may be helpful to review bulletin 09-03-16-002 Dealership Service Consultant Procedure as Vehicle Comes into Service Drive for Tire Pressure Monitor System Message, Light and Customer Information with technicians and service advisors. The document...
2017 Chevrolet Corvette PDI - 08/23/2016
... effective on August 11. The times were updated in the LTG with the September 1, release. The new PDI base times are as follows: - Base 1.6 hours - Z06 (except CFV or CFZ) 2.4 hours - Z06 (CFV or CFZ) 2.6 hours - Grand Sport (except CFV or CFZ) 2.4...
Factory Pre-Owned Collection - 03/01/2016
The online portal where consumers can purchase used vehicles went live in early February. GM reports that almost 1,100 dealerships have agreed to participate, equating to about one in four dealers. Prior to the launch, GM tweaked the program in response...
Techline Data Service - 02/02/2016
... you will get an administrative message telling you it is ready to load and you will see a new "TDS" tab in TIS2Web. The TDS tab will have the button to launch the install. Only launch the installer on the PC you plan to use as your TDS storage machi...
Certified Elite - 02/02/2016
... earn points based on performance in several different categories, including the following:New Vehicle Customer RetentionService Training Standards - Q1 STS 100% or higher, Q2 STS 125% or higher, Q3 STS 150% or higher, and Q4 STS 200% or higher. 100 points...
Option C Labor Rate Increase - 01/11/2016
On January 1, 2016, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Recall Completion - 01/11/2016
US auto safety officials are working with major automakers to improve recall completion rates, prevent vehicle cyber-attacks, and spot defects earlier. The National Highway Traffic Safety Administration is working with 15 automakers, including GM, Ford,...
Stop Delivery - 04/28/2016
The Required Field Actions section of IVH provides specific documentation for vehicles that are involved in upcoming recalls with a Stop Delivery notice. The Service Consultant Dashboard also provides indication of the Stop Delivery Order in the Alerts...
Wipers Inoperative - 05/24/2016
... an issue with inoperative windshield wipers on some 2010-2016 Chevrolet Equinox and GMC Terrain vehicles. The issue may be caused by the wiper transmission linkage separating due to corrosion at the ball socket joints. If during inspection, the wiper...
Electronic Owner's Manual - 04/28/2016
... a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some have integrated the manual into the infotainment system. Electronic manuals are updatable and can be customized to...
Warranty Help! - 03/01/2016
... searches to find tailored results, review/print warranty help cards, and read articles from the newsletter archive. All of this and more is available on the jlwarranty Member's Area...
Parts Expediting - 04/08/2016
... to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional mark-up is allowed on parts expedite. The service agent is only reimbursed for the actual expense that occurred as a result of locally...
Paint Warranty Claims - 04/08/2016
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a genuine GM part, including paint repairs that are sublet, and enter the part with the paint labor operation. There is...
Accessory Power Outlet and Trailer Lighting Fuse Replacement: - 10/02/2015
... lighting systems are inoperative due to an open fuse, and a problem cannot be identified with the vehicle, it is reasonable to suspect that something the customer may have plugged in may have caused the fuse to open. For those cases that a defect in...
Air Conditioning Odor - 10/02/2015
Bulletin 99-01-39-004 addresses customer concerns with musty odors emitted from the HVAC system at vehicle start-up in hot, humid conditions. The cause of the issue may be condensate build-up on the evaporator core resulting in microbial growth...
Transportation Claim Submission Requirements - 07/29/2015
The new transportation damage claim requirements are now in effect for claims with a repair cost of $500 or more. The requirements are outlined in bulletin 15-00-89-002. Transactions that are received without the required photos are subject to reject...
Certified Elite - 07/29/2015
... attainment continues to require an above average performance in all criteria categories. New vehicle customer retention has increased to 69% or higher, repeat repair criteria has decreased to 1.3% or less, and the dealership field action closure...
Sublet Repairs - 07/29/2015
There are occasions when a dealership will make the decision to sublet certain vehicle repairs to another repair facility. If a dealership doesn't have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside...
Engine Misfire/Tick Noise, - 09/03/2015
Customers with certain 2014-2015 model year vehicles equipped with a 5.3L engine may comment on a malfunction indicator lamp on and/or engine misfire/tick noise. The issue may be a result of an active fuel management lifter that is mechanically collapsed...
Aluminum Body - 04/03/2014
... December, will be about 700 pounds lighter than the outgoing model. GM is not concerned about the new F-150, saying they are countering with redesigned mid-sized pickups. ...
2015 Trax - 05/09/2014
The 2015 Chevrolet Trax is expected to be arriving in dealerships in mid-December. The new model is built on the same platform as the Buick Encore and will use the same 1.4L, four-cylinder turbocharged engine. The Trax is currently sold in 60 markets...
Ignition Switch Recall Revision - 05/09/2014
... 14133A have been updated to include a 0.1 add time for modifying the ignition key on Saturn Ion vehicles. ...
Filing - 06/06/2014
... a bulletin as it is easier to review in paper form and have with them when actually repairing the vehicle, but it doesn't need to be attached to the job card. Rather, note the bulletin number that was referenced on the job card, including the update...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Engine Coolant - 08/05/2014
... July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities as well as to truckload quantities. ...
Recall Expense - 08/05/2014
... investment in a future of fewer safety defects, small recalls that affect fewer owners, and better vehicles that more consumers are interested in purchasing. ...
EPS Assist Recall 14117 - 08/05/2014
The technician must document the last 9 digits of the NEW steering shaft torque sensor on the job card. The serial number is located on the bottom of the caution label. The 9 digits must be entered when submitting the warranty transaction.
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... the program offered on those lifetime parts purchased prior to January 1st, 2013. The new LLPW program covers the part and labour for the first 12 months, but labor is the responsibility of the customer after 12 months. Additionally, the customer...
... you will get an administrative message telling you it is ready to load and you will see a new "TDS" tab in TIS2Web. The TDS tab will have the button to launch the install. Only launch the installer on the PC you plan to use as your TDS storage machi...
Certified Elite - 02/02/2016
... earn points based on performance in several different categories, including the following:New Vehicle Customer RetentionService Training Standards - Q1 STS 100% or higher, Q2 STS 125% or higher, Q3 STS 150% or higher, and Q4 STS 200% or higher. 100 points...
Option C Labor Rate Increase - 01/11/2016
On January 1, 2016, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Recall Completion - 01/11/2016
US auto safety officials are working with major automakers to improve recall completion rates, prevent vehicle cyber-attacks, and spot defects earlier. The National Highway Traffic Safety Administration is working with 15 automakers, including GM, Ford,...
Stop Delivery - 04/28/2016
The Required Field Actions section of IVH provides specific documentation for vehicles that are involved in upcoming recalls with a Stop Delivery notice. The Service Consultant Dashboard also provides indication of the Stop Delivery Order in the Alerts...
Wipers Inoperative - 05/24/2016
... an issue with inoperative windshield wipers on some 2010-2016 Chevrolet Equinox and GMC Terrain vehicles. The issue may be caused by the wiper transmission linkage separating due to corrosion at the ball socket joints. If during inspection, the wiper...
Electronic Owner's Manual - 04/28/2016
... a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some have integrated the manual into the infotainment system. Electronic manuals are updatable and can be customized to...
Warranty Help! - 03/01/2016
... searches to find tailored results, review/print warranty help cards, and read articles from the newsletter archive. All of this and more is available on the jlwarranty Member's Area...
Parts Expediting - 04/08/2016
... to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional mark-up is allowed on parts expedite. The service agent is only reimbursed for the actual expense that occurred as a result of locally...
Paint Warranty Claims - 04/08/2016
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a genuine GM part, including paint repairs that are sublet, and enter the part with the paint labor operation. There is...
Accessory Power Outlet and Trailer Lighting Fuse Replacement: - 10/02/2015
... lighting systems are inoperative due to an open fuse, and a problem cannot be identified with the vehicle, it is reasonable to suspect that something the customer may have plugged in may have caused the fuse to open. For those cases that a defect in...
Air Conditioning Odor - 10/02/2015
Bulletin 99-01-39-004 addresses customer concerns with musty odors emitted from the HVAC system at vehicle start-up in hot, humid conditions. The cause of the issue may be condensate build-up on the evaporator core resulting in microbial growth...
Transportation Claim Submission Requirements - 07/29/2015
The new transportation damage claim requirements are now in effect for claims with a repair cost of $500 or more. The requirements are outlined in bulletin 15-00-89-002. Transactions that are received without the required photos are subject to reject...
Certified Elite - 07/29/2015
... attainment continues to require an above average performance in all criteria categories. New vehicle customer retention has increased to 69% or higher, repeat repair criteria has decreased to 1.3% or less, and the dealership field action closure...
Sublet Repairs - 07/29/2015
There are occasions when a dealership will make the decision to sublet certain vehicle repairs to another repair facility. If a dealership doesn't have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside...
Engine Misfire/Tick Noise, - 09/03/2015
Customers with certain 2014-2015 model year vehicles equipped with a 5.3L engine may comment on a malfunction indicator lamp on and/or engine misfire/tick noise. The issue may be a result of an active fuel management lifter that is mechanically collapsed...
Aluminum Body - 04/03/2014
... December, will be about 700 pounds lighter than the outgoing model. GM is not concerned about the new F-150, saying they are countering with redesigned mid-sized pickups. ...
2015 Trax - 05/09/2014
The 2015 Chevrolet Trax is expected to be arriving in dealerships in mid-December. The new model is built on the same platform as the Buick Encore and will use the same 1.4L, four-cylinder turbocharged engine. The Trax is currently sold in 60 markets...
Ignition Switch Recall Revision - 05/09/2014
... 14133A have been updated to include a 0.1 add time for modifying the ignition key on Saturn Ion vehicles. ...
Filing - 06/06/2014
... a bulletin as it is easier to review in paper form and have with them when actually repairing the vehicle, but it doesn't need to be attached to the job card. Rather, note the bulletin number that was referenced on the job card, including the update...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Engine Coolant - 08/05/2014
... July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities as well as to truckload quantities. ...
Recall Expense - 08/05/2014
... investment in a future of fewer safety defects, small recalls that affect fewer owners, and better vehicles that more consumers are interested in purchasing. ...
EPS Assist Recall 14117 - 08/05/2014
The technician must document the last 9 digits of the NEW steering shaft torque sensor on the job card. The serial number is located on the bottom of the caution label. The 9 digits must be entered when submitting the warranty transaction.
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... the program offered on those lifetime parts purchased prior to January 1st, 2013. The new LLPW program covers the part and labour for the first 12 months, but labor is the responsibility of the customer after 12 months. Additionally, the customer...
Achieving Elite - 01/28/2014
... Not sure of the upcoming standards? See the Certified Elite Criteria column within this month's newsletter. In addition to reporting statistics pertaining to Certified Elite, the metrics also provide several additional fields and values that report your...
Option C Labour Rate - 01/10/2014
On January 1, 2014, dealers that are enrolled in the Option C labour rate plan received a 2.5% increase. The new labour rate can be viewed in Global Warranty Management within the View Service Agent Profile link. From this link select Labour Rates to...
Restricted Labour Operations - 01/28/2014
ZREG transactions with one of the following labour operations: 0500010/6410070/6430320. Vehicles with under 250 miles are restricted and must be routed for review. The restriction on key fob related replacements was released with message G_0000183221...
Certified Elite Criteria - 01/28/2014
... the established thresholds. In addition to the field action closure rate, the thresholds include new vehicle customer retention of 64% or higher, dealership parts loyalty of 87%, repeat repairs less than 3%, and Service Training Standards of 100% or...
OnStar - 01/28/2014
This summer, OnStar will offer a Wi-Fi hot spot, streaming radio, vehicle diagnostics, weather reports, and other apps via a high speed 4G LTE data connection provided by partner AT&T. Current safety and security features will still be available....
Tesla & GM - 01/28/2014
... and finds itself in direct competition with GM and other automakers for an affordable electric vehicle. In 2013, Tesla sold an estimated 19,000 Model S sedans. GM has begun selling a luxury version of the Volt, the Cadillac ELR. Tesla has ambitions to...
Corvette ZR1 - 01/28/2014
... and pipe assemblies in between the exhaust manifolds and mufflers on 2009-2011 model year vehicles with the 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin...
DEF - 01/28/2014
Bulletin 09-00-89-00 - Properly Maintaining Vehicles in Dealer Inventory, provides specific information on Diesel Exhaust Fluid. DEF should not be topped off until delivery to the customer, as DEF has a limited shelf life and can expire more quickly when...
Share A Tip... Win $100 - 02/27/2014
Share your warranty tips and time saving techniques online in the Warranty Forum! Each month we will post a new thread requesting your feedback on a specific warranty topic. We look forward to your participation and tips of the trade! This Month's...
Seat Cover Replacement Restrictions - 02/27/2014
... Cushion Cover and Pad Replacement7025390 - Rear Seat Back Cushion Cover and Pad Replacement This new authorization requirement is the result of previous inspections of seat trim parts at the Warranty Parts Center where greater than 70% of the trim pieces...
Customer Retention Stats - 02/27/2014
It's 6-7 times more expensive to acquire a new customer than to keep an old one89% of customers have stopped doing business with a company because of a poor customer experienceA customer is four times more likely to buy from a competitor if the issue...
GCM - 12/09/2013
... The recalls apply to certain 2012-2013 Buick LaCrosse, Regal, and 2013 Chevrolet Malibu Eco vehicles equipped with eAssist. The condition requires inspection, and possible replacement of the Generator Control Module. Technicians are not instructed to...
Quickly Confirm Powertrain Coverage - 12/09/2013
... for years most likely feel they have a good handle on what is and what isn't covered, while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage...
Catalytic Converters - 12/09/2013
... Components that are returned to the WPC are installed and analyzed on a test stand or on a vehicle. As a result, it is critical that the assembly remain intact from flange to flange. If there is no flange behind the converter then the entire pipe assembly...
Closest Labour Operation - 12/09/2013
... time can be found in the LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This is the only exception to the OLH requirement. ...
Hydraulic Brake Pipe Kits - 01/10/2014
... This service strategy assists dealers with the replacement of hydraulic brake pipes for certain vehicles. The kits are to be used anytime replacement of the entire brake pipe assembly is necessary. If the rear axle crossover pipe requires replacement,...
2014 Cadillac Labour Operation - 01/10/2014
... replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring replacement. The appropriate labour operation for the repair is, 2071280, with labour...
Tri-Fold Tonneau Cover - 11/18/2013
... a complete tonneau cover replacement is used to perform a repair on 2014 Silverado and Sierra LD vehicles. Service components are available for tonneau cover repairs. These components make the most cost effective repairs in these cases. Global Message...
Powertrain Options - 11/18/2013
... years since the last redesign. During that time GM made some cosmetic improvements to keep the vehicle fresh. ...
EV Coverage Code Table - 10/31/2014
... Battery components which carry an 8-year/100,000 mile warranty.The coverage applies to 2011 and newer Volt models. ...
Tires - 10/31/2014
... tire. Under no circumstances can tires outside of those in the parts catalog be used during the vehicle warranty period. G_0000202372 ...
Waiting Rooms - 10/31/2014
More and more dealership service customers are waiting for repairs to be completed on their vehicles. Why are so many customers waiting? Simply because dealers are performing more express type services, including oil changes and tire rotations. For quick...
Airbags - 11/25/2014
... inflators in its airbags, which can explode with excessive force and spray metal shards inside the vehicle. The airbags have prompted the recall of around 17 million cars worldwide in the past six years. ...
Part Return for Recall 14305: - 10/31/2014
... replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not held at the dealer facility. The labour operation has an additional time labour...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
... Not sure of the upcoming standards? See the Certified Elite Criteria column within this month's newsletter. In addition to reporting statistics pertaining to Certified Elite, the metrics also provide several additional fields and values that report your...
Option C Labour Rate - 01/10/2014
On January 1, 2014, dealers that are enrolled in the Option C labour rate plan received a 2.5% increase. The new labour rate can be viewed in Global Warranty Management within the View Service Agent Profile link. From this link select Labour Rates to...
Restricted Labour Operations - 01/28/2014
ZREG transactions with one of the following labour operations: 0500010/6410070/6430320. Vehicles with under 250 miles are restricted and must be routed for review. The restriction on key fob related replacements was released with message G_0000183221...
Certified Elite Criteria - 01/28/2014
... the established thresholds. In addition to the field action closure rate, the thresholds include new vehicle customer retention of 64% or higher, dealership parts loyalty of 87%, repeat repairs less than 3%, and Service Training Standards of 100% or...
OnStar - 01/28/2014
This summer, OnStar will offer a Wi-Fi hot spot, streaming radio, vehicle diagnostics, weather reports, and other apps via a high speed 4G LTE data connection provided by partner AT&T. Current safety and security features will still be available....
Tesla & GM - 01/28/2014
... and finds itself in direct competition with GM and other automakers for an affordable electric vehicle. In 2013, Tesla sold an estimated 19,000 Model S sedans. GM has begun selling a luxury version of the Volt, the Cadillac ELR. Tesla has ambitions to...
Corvette ZR1 - 01/28/2014
... and pipe assemblies in between the exhaust manifolds and mufflers on 2009-2011 model year vehicles with the 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin...
DEF - 01/28/2014
Bulletin 09-00-89-00 - Properly Maintaining Vehicles in Dealer Inventory, provides specific information on Diesel Exhaust Fluid. DEF should not be topped off until delivery to the customer, as DEF has a limited shelf life and can expire more quickly when...
Share A Tip... Win $100 - 02/27/2014
Share your warranty tips and time saving techniques online in the Warranty Forum! Each month we will post a new thread requesting your feedback on a specific warranty topic. We look forward to your participation and tips of the trade! This Month's...
Seat Cover Replacement Restrictions - 02/27/2014
... Cushion Cover and Pad Replacement7025390 - Rear Seat Back Cushion Cover and Pad Replacement This new authorization requirement is the result of previous inspections of seat trim parts at the Warranty Parts Center where greater than 70% of the trim pieces...
Customer Retention Stats - 02/27/2014
It's 6-7 times more expensive to acquire a new customer than to keep an old one89% of customers have stopped doing business with a company because of a poor customer experienceA customer is four times more likely to buy from a competitor if the issue...
GCM - 12/09/2013
... The recalls apply to certain 2012-2013 Buick LaCrosse, Regal, and 2013 Chevrolet Malibu Eco vehicles equipped with eAssist. The condition requires inspection, and possible replacement of the Generator Control Module. Technicians are not instructed to...
Quickly Confirm Powertrain Coverage - 12/09/2013
... for years most likely feel they have a good handle on what is and what isn't covered, while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage...
Catalytic Converters - 12/09/2013
... Components that are returned to the WPC are installed and analyzed on a test stand or on a vehicle. As a result, it is critical that the assembly remain intact from flange to flange. If there is no flange behind the converter then the entire pipe assembly...
Closest Labour Operation - 12/09/2013
... time can be found in the LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This is the only exception to the OLH requirement. ...
Hydraulic Brake Pipe Kits - 01/10/2014
... This service strategy assists dealers with the replacement of hydraulic brake pipes for certain vehicles. The kits are to be used anytime replacement of the entire brake pipe assembly is necessary. If the rear axle crossover pipe requires replacement,...
2014 Cadillac Labour Operation - 01/10/2014
... replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring replacement. The appropriate labour operation for the repair is, 2071280, with labour...
Tri-Fold Tonneau Cover - 11/18/2013
... a complete tonneau cover replacement is used to perform a repair on 2014 Silverado and Sierra LD vehicles. Service components are available for tonneau cover repairs. These components make the most cost effective repairs in these cases. Global Message...
Powertrain Options - 11/18/2013
... years since the last redesign. During that time GM made some cosmetic improvements to keep the vehicle fresh. ...
EV Coverage Code Table - 10/31/2014
... Battery components which carry an 8-year/100,000 mile warranty.The coverage applies to 2011 and newer Volt models. ...
Tires - 10/31/2014
... tire. Under no circumstances can tires outside of those in the parts catalog be used during the vehicle warranty period. G_0000202372 ...
Waiting Rooms - 10/31/2014
More and more dealership service customers are waiting for repairs to be completed on their vehicles. Why are so many customers waiting? Simply because dealers are performing more express type services, including oil changes and tire rotations. For quick...
Airbags - 11/25/2014
... inflators in its airbags, which can explode with excessive force and spray metal shards inside the vehicle. The airbags have prompted the recall of around 17 million cars worldwide in the past six years. ...
Part Return for Recall 14305: - 10/31/2014
... replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not held at the dealer facility. The labour operation has an additional time labour...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Transponder Keys: - 10/31/2014
It is a violation of GM policy to use transponder keys obtained from any source other than GMCCA in a vehicle repair paid for by GM. Dealers must make every effort to ensure that transponders keys obtained from sources other than GMCCA are not used in...
Recall 14079 - 09/09/2014
Labour code 9100724 has been added to the Product Safety Recall for Courtesy Transportation. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L engine.
Colorado and Canyon - 10/03/2014
There has been an outpouring of requests from dealers for the redesigned 2015 Chevrolet Colorado and GMC Canyon. The new models will return to showrooms in October after a two-year absence. GM states that dealers have ordered 28,000 Colorados and 14,000...
Corvette Restoration - 10/03/2014
... Five other Corvettes will remain in their as-recovered state to preserve the significance of the vehicle and the event. ...
Help Customers Understand Oil Change Mileage - 10/03/2014
GM has been offering complimentary oil changes and tire rotations with the purchase of a new Chevrolet, Buick, or GMC since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000...
Corvette Stingray - 10/03/2014
... built with this configuration. Dealers are instructed to not install the SB3 Rear Spoiler. The vehicles that have been built with this combination will have the order cancelled and debited. ...
Certified Elite Criteria - 01/21/2015
... to meet all of the established thresholds. In addition to parts loyalty, the thresholds include new vehicle customer retention of 66% or higher, dealership field action closure rate of 90%, repeat repairs 3% or less, and Service Training Standards of...
SI Enhancement: PDI Forms - 01/21/2015
... a late model from the drop down menu or entering the full VIN. A link to the form for the specific vehicle is available at the bottom of the page. The technician may complete and print the form from this link. ...
Recalls - 12/19/2014
Through July of this year, 43 million vehicles in the US have been the subject of 387 recalls. This is in comparison with 27 million in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs....
Airbags - 12/19/2014
... says regulators do not have the safety data to support their decision. Approximately 8 million vehicles have already been recalled in states with high humidity, where weather conditions may degrade the airbag inflators to the point that the devices rupture...
Recalled Airbag Modules - 11/25/2014
... module must be returned to the supplier.The recall applies to certain 2013-2014 Chevrolet Cruze vehicles. ...
Updated CCND Labour Operations - 12/19/2014
... and that approval must be noted on the job card. These labour operations cannot be used on new or used service agent inventory vehicles. There must be a customer originated concern. The technician has to state what was tested or what resources were...
Option C Labour Rate - 12/19/2014
On January 1, 2015, dealers that are enrolled in the Option C labour rate plan received an increase. The new labour rate can be viewed in GWM within the View Service Agent Profile link. From this link select Labour Rates to view the most recent rate for...
Water Intrusion - 11/25/2014
Some owners of 2014 Chevrolet Equinox and GMC Terrain vehicles built between March 17, 2014, and May 15, 2014, may comment that water is dripping in the driver's side foot well inboard area and/or the driver may notice a mildew odor. PI1327 provides a...
Powertrain/Drivetrain Assembly - 11/25/2014
... an engine, transmission, or transfer case. A copy of the documentation must be retained with the vehicle service history file. When it is determined that the component requires replacement, a copy of the documentation must be returned with the faile...
SKF Seal Safety Recall - 11/25/2014
... recalled seals were never used by GM in production or in service, they may have been installed on vehicles that were serviced by independent repair facilities or from aftermarket sources. Refer to Global Message G_0000201719. ...
Chevrolet Volt - 02/23/2015
... some 2015 Volts may be missing the roof antenna from the trunk kit. The condition affects those vehicles built between VIN breakpoint FU115573-FU117899 and may be caused by improperly packaged trunk kits. If the concern is found, dealers are to replace...
Social Media - 01/21/2015
... day has in store for them, providing repo companies with substantial information on where their vehicle may be found. ...
2016 Cadillac CT6 Sedan - 01/21/2015
New technology is scheduled to be released with the debut of the 2016 Cadillac CT6 in late 2015. Cadillac plans to introduce a rearview mirror that is embedded with high-resolution streaming video and provides drivers with more expansive rearward...
2016MY Powertrain - 03/26/2015
GM has announced that its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year will be reduced to 5/60,000. Courtesy transportation and roadside assistance will continue to be offered during the coverage period.
Major Assembly Replacement Submission Guidelines - 04/28/2015
... for one of these components. Bulletin 12-07-30-001E was updated in March adding and clarifying new requirements:The completed job card must be scanned and attached to the transaction. If this is difficult to do with your DMS, attach it in GWM. Tip: How...
Recall 14294 - 03/26/2015
... claim up to the allowed amount for labor operation 6410070 as published in the LTG, and retain the new parts, following the normal scrapping procedures. The recall will remain open in IVH. ...
Cruze - 06/02/2015
... for a more chiseled look, but will maintain the dual-element design. GM is expected to unveil the new design in coming months. ...
Leak or Seep - 06/02/2015
... in temperature and vibrations that vehicles are subject to over time. Coatings of grease may be on new seals to aid in their installation. Once the seal is heated up during use, the grease melts and may leak out attracting dirt and debris. Lip seals...
Engine Oil Capacity - 06/02/2015
... oil filter for all GENV, V8 5.3L and 6.2L engines has been reduced from 8.5 quarts to 8.0 quarts. Vehicles involved in this change include the 2014-2015 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, Silverado, GMC Yukon, Sierra, Denali...
It is a violation of GM policy to use transponder keys obtained from any source other than GMCCA in a vehicle repair paid for by GM. Dealers must make every effort to ensure that transponders keys obtained from sources other than GMCCA are not used in...
Recall 14079 - 09/09/2014
Labour code 9100724 has been added to the Product Safety Recall for Courtesy Transportation. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L engine.
Colorado and Canyon - 10/03/2014
There has been an outpouring of requests from dealers for the redesigned 2015 Chevrolet Colorado and GMC Canyon. The new models will return to showrooms in October after a two-year absence. GM states that dealers have ordered 28,000 Colorados and 14,000...
Corvette Restoration - 10/03/2014
... Five other Corvettes will remain in their as-recovered state to preserve the significance of the vehicle and the event. ...
Help Customers Understand Oil Change Mileage - 10/03/2014
GM has been offering complimentary oil changes and tire rotations with the purchase of a new Chevrolet, Buick, or GMC since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000...
Corvette Stingray - 10/03/2014
... built with this configuration. Dealers are instructed to not install the SB3 Rear Spoiler. The vehicles that have been built with this combination will have the order cancelled and debited. ...
Certified Elite Criteria - 01/21/2015
... to meet all of the established thresholds. In addition to parts loyalty, the thresholds include new vehicle customer retention of 66% or higher, dealership field action closure rate of 90%, repeat repairs 3% or less, and Service Training Standards of...
SI Enhancement: PDI Forms - 01/21/2015
... a late model from the drop down menu or entering the full VIN. A link to the form for the specific vehicle is available at the bottom of the page. The technician may complete and print the form from this link. ...
Recalls - 12/19/2014
Through July of this year, 43 million vehicles in the US have been the subject of 387 recalls. This is in comparison with 27 million in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs....
Airbags - 12/19/2014
... says regulators do not have the safety data to support their decision. Approximately 8 million vehicles have already been recalled in states with high humidity, where weather conditions may degrade the airbag inflators to the point that the devices rupture...
Recalled Airbag Modules - 11/25/2014
... module must be returned to the supplier.The recall applies to certain 2013-2014 Chevrolet Cruze vehicles. ...
Updated CCND Labour Operations - 12/19/2014
... and that approval must be noted on the job card. These labour operations cannot be used on new or used service agent inventory vehicles. There must be a customer originated concern. The technician has to state what was tested or what resources were...
Option C Labour Rate - 12/19/2014
On January 1, 2015, dealers that are enrolled in the Option C labour rate plan received an increase. The new labour rate can be viewed in GWM within the View Service Agent Profile link. From this link select Labour Rates to view the most recent rate for...
Water Intrusion - 11/25/2014
Some owners of 2014 Chevrolet Equinox and GMC Terrain vehicles built between March 17, 2014, and May 15, 2014, may comment that water is dripping in the driver's side foot well inboard area and/or the driver may notice a mildew odor. PI1327 provides a...
Powertrain/Drivetrain Assembly - 11/25/2014
... an engine, transmission, or transfer case. A copy of the documentation must be retained with the vehicle service history file. When it is determined that the component requires replacement, a copy of the documentation must be returned with the faile...
SKF Seal Safety Recall - 11/25/2014
... recalled seals were never used by GM in production or in service, they may have been installed on vehicles that were serviced by independent repair facilities or from aftermarket sources. Refer to Global Message G_0000201719. ...
Chevrolet Volt - 02/23/2015
... some 2015 Volts may be missing the roof antenna from the trunk kit. The condition affects those vehicles built between VIN breakpoint FU115573-FU117899 and may be caused by improperly packaged trunk kits. If the concern is found, dealers are to replace...
Social Media - 01/21/2015
... day has in store for them, providing repo companies with substantial information on where their vehicle may be found. ...
2016 Cadillac CT6 Sedan - 01/21/2015
New technology is scheduled to be released with the debut of the 2016 Cadillac CT6 in late 2015. Cadillac plans to introduce a rearview mirror that is embedded with high-resolution streaming video and provides drivers with more expansive rearward...
2016MY Powertrain - 03/26/2015
GM has announced that its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year will be reduced to 5/60,000. Courtesy transportation and roadside assistance will continue to be offered during the coverage period.
Major Assembly Replacement Submission Guidelines - 04/28/2015
... for one of these components. Bulletin 12-07-30-001E was updated in March adding and clarifying new requirements:The completed job card must be scanned and attached to the transaction. If this is difficult to do with your DMS, attach it in GWM. Tip: How...
Recall 14294 - 03/26/2015
... claim up to the allowed amount for labor operation 6410070 as published in the LTG, and retain the new parts, following the normal scrapping procedures. The recall will remain open in IVH. ...
Cruze - 06/02/2015
... for a more chiseled look, but will maintain the dual-element design. GM is expected to unveil the new design in coming months. ...
Leak or Seep - 06/02/2015
... in temperature and vibrations that vehicles are subject to over time. Coatings of grease may be on new seals to aid in their installation. Once the seal is heated up during use, the grease melts and may leak out attracting dirt and debris. Lip seals...
Engine Oil Capacity - 06/02/2015
... oil filter for all GENV, V8 5.3L and 6.2L engines has been reduced from 8.5 quarts to 8.0 quarts. Vehicles involved in this change include the 2014-2015 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, Silverado, GMC Yukon, Sierra, Denali...
Automatic Transmission Oil Cooler Flow - 06/30/2015
All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and...
Trail Boss Edition - 06/30/2015
... for PDI dealer installed factory invoiced options for 1.0 hour labor. To claim this time the vehicle build must show RPO code PCZ, which includes RPO code RGO for the tires. ...
SI Keyword/Labor Operation Search - 07/29/2015
Update! In the June edition of the newsletter we reported that there was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now...
TurboMax Powertrain Warranty - 08/29/2023
The TurboMax’s powertrain warranty is 5 years or 100,000 miles, whichever comes first. The new warranty will apply to all LD Sierra model year 2024 trucks with the TurboMax engine.
Fundamentals Learning Path - 09/25/2023
... on 10/9/2023. 16042.01W Battery Systems: 12V Service EV 18440.23D-V Electric Vehicles: New and Updates Video ...
Enclave Crossover - 09/26/2023
... to be revealed and launched next year. GM has two more launches remaining out of five total new, updated, and redesigned models in an 18-month span....
Public Charging - 09/26/2023
... Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open in the US in the summer of 2024 and Canada...
Techline Connect (TLC) - 10/25/2023
The Techline Team has announced the phased release of the new TLC Browser Launch. GM dealers in states that have gone live with the launch now access TLC through the Techline Connect application located in the GlobalConnect App Center. Once you are logged...
End of Year - 10/25/2023
With the end of 2023 fast approaching, the new 2024 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
CarBravo Training - 10/26/2023
Global Message GCUS-6-1460 announcement the new CarBravo web-based Center of Learning training course. The training provides an understanding of the scope of warranties offered to all CarBravo customers and the process for completing the steps associated...
EV Contenders - 01/29/2024
... IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of the most interesting new contenders. ...
Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.
Cadillac Delivery Care - 01/29/2024
... to clean these areas in addition to normal PDI procedures, Cadillac dealers may utilize a new Cadillac Delivery Care allowance to ensure a luxury vehicle buyer experience. Cadillac Delivery Care is only eligible for MY24 Cadillac Lyriq models equipped...
Certain Transmission Repairs - 12/26/2023
... 2022 was the elimination of a time punch with published base time. In the above example, if the vehicle was an AWD with RPO LGX or LSY, the base repair does not require a clock time because there is a published time listed. If the vehicle’s RPO...
Service Training Standards - 12/26/2023
New course requirements have been added as Service Training Standards (STS) for 2024. Additionally, Body Structural training requirements will be changing in 2025. The courses are currently listed as Future Requirements on the Body Structure (I-CAR) Learning ...
Transportation Damage Coding - 12/26/2023
... with the appropriate labor operation and damage code, but no labor since it was already off the vehicle. The most important step in a successful transportation claim is the inspection process. If damage isn’t coded correctly, either when...
Warranty Battery Diagnostic Update - 12/26/2023
The December edition of the Warranty News reported that the Midtronics GR8 Battery Tester/Charger was scheduled for sunset at the end of 2023. With the DCBS being the approved equipment for diagnosing batteries under warranty. Since the release of the...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
Merry Christmas from jlwarranty - 11/29/2023
... the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment, SAVI/Dongle Scans and Diagnosis/ST/OLH, just to name a few. The latest...
Medium Duty - 11/29/2023
2016 and newer Medium Duty trucks can only receive warranty service at authorized Medium Duty dealers. Cross-line warranty does not apply to these trucks. If roadside assistance is arranged to tow a Medium Duty truck to a non-Medium Duty dealer in error,...
CarBravo - 02/26/2024
All GM dealers are authorized to perform qualifying warranty repairs on CarBravo vehicles. Warranty claims are submitted through GWM. The CarBravo Warranty Administration Guide is available at CarBravo HQ on GlobalConnect.
Concern Not Duplicated Labor Operations - 02/26/2024
... concern with no corrective action indicated during diagnosis. Vehicles in dealership inventory, new or used, are not eligible. Customer concerns that may be addressed by the dealership without the involvement of a “skilled technician” are...
SAVI Dongle Warranty Process - 03/23/2024
... facilitate a replacement. If the dongle falls within the warranty time range, GMDE will ship a new dongle to the dealer with a shipping label to return the defective dongle back to GM. The returned dongle will be inspected to ensure that it qualifies...
Frigid Weather and an EV - 02/26/2024
Freezing weather highlights an electric vehicle pain point, it can deplete the EV battery and slow charging times. Also, the US doesn’t have enough public chargers to give drivers confidence in finding a station when they need it. On average EVs...
BrightDrop - 03/23/2024
... Language has been added clarifying that cross-line warranty repairs are only allowed on BrightDrop vehicles in the event of an emergency and are limited only to repairs that do not require use of the BrightDrop specific hoist....
All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and...
Trail Boss Edition - 06/30/2015
... for PDI dealer installed factory invoiced options for 1.0 hour labor. To claim this time the vehicle build must show RPO code PCZ, which includes RPO code RGO for the tires. ...
SI Keyword/Labor Operation Search - 07/29/2015
Update! In the June edition of the newsletter we reported that there was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now...
TurboMax Powertrain Warranty - 08/29/2023
The TurboMax’s powertrain warranty is 5 years or 100,000 miles, whichever comes first. The new warranty will apply to all LD Sierra model year 2024 trucks with the TurboMax engine.
Fundamentals Learning Path - 09/25/2023
... on 10/9/2023. 16042.01W Battery Systems: 12V Service EV 18440.23D-V Electric Vehicles: New and Updates Video ...
Enclave Crossover - 09/26/2023
... to be revealed and launched next year. GM has two more launches remaining out of five total new, updated, and redesigned models in an 18-month span....
Public Charging - 09/26/2023
... Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open in the US in the summer of 2024 and Canada...
Techline Connect (TLC) - 10/25/2023
The Techline Team has announced the phased release of the new TLC Browser Launch. GM dealers in states that have gone live with the launch now access TLC through the Techline Connect application located in the GlobalConnect App Center. Once you are logged...
End of Year - 10/25/2023
With the end of 2023 fast approaching, the new 2024 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
CarBravo Training - 10/26/2023
Global Message GCUS-6-1460 announcement the new CarBravo web-based Center of Learning training course. The training provides an understanding of the scope of warranties offered to all CarBravo customers and the process for completing the steps associated...
EV Contenders - 01/29/2024
... IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of the most interesting new contenders. ...
Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.
Cadillac Delivery Care - 01/29/2024
... to clean these areas in addition to normal PDI procedures, Cadillac dealers may utilize a new Cadillac Delivery Care allowance to ensure a luxury vehicle buyer experience. Cadillac Delivery Care is only eligible for MY24 Cadillac Lyriq models equipped...
Certain Transmission Repairs - 12/26/2023
... 2022 was the elimination of a time punch with published base time. In the above example, if the vehicle was an AWD with RPO LGX or LSY, the base repair does not require a clock time because there is a published time listed. If the vehicle’s RPO...
Service Training Standards - 12/26/2023
New course requirements have been added as Service Training Standards (STS) for 2024. Additionally, Body Structural training requirements will be changing in 2025. The courses are currently listed as Future Requirements on the Body Structure (I-CAR) Learning ...
Transportation Damage Coding - 12/26/2023
... with the appropriate labor operation and damage code, but no labor since it was already off the vehicle. The most important step in a successful transportation claim is the inspection process. If damage isn’t coded correctly, either when...
Warranty Battery Diagnostic Update - 12/26/2023
The December edition of the Warranty News reported that the Midtronics GR8 Battery Tester/Charger was scheduled for sunset at the end of 2023. With the DCBS being the approved equipment for diagnosing batteries under warranty. Since the release of the...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
Merry Christmas from jlwarranty - 11/29/2023
... the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment, SAVI/Dongle Scans and Diagnosis/ST/OLH, just to name a few. The latest...
Medium Duty - 11/29/2023
2016 and newer Medium Duty trucks can only receive warranty service at authorized Medium Duty dealers. Cross-line warranty does not apply to these trucks. If roadside assistance is arranged to tow a Medium Duty truck to a non-Medium Duty dealer in error,...
CarBravo - 02/26/2024
All GM dealers are authorized to perform qualifying warranty repairs on CarBravo vehicles. Warranty claims are submitted through GWM. The CarBravo Warranty Administration Guide is available at CarBravo HQ on GlobalConnect.
Concern Not Duplicated Labor Operations - 02/26/2024
... concern with no corrective action indicated during diagnosis. Vehicles in dealership inventory, new or used, are not eligible. Customer concerns that may be addressed by the dealership without the involvement of a “skilled technician” are...
SAVI Dongle Warranty Process - 03/23/2024
... facilitate a replacement. If the dongle falls within the warranty time range, GMDE will ship a new dongle to the dealer with a shipping label to return the defective dongle back to GM. The returned dongle will be inspected to ensure that it qualifies...
Frigid Weather and an EV - 02/26/2024
Freezing weather highlights an electric vehicle pain point, it can deplete the EV battery and slow charging times. Also, the US doesn’t have enough public chargers to give drivers confidence in finding a station when they need it. On average EVs...
BrightDrop - 03/23/2024
... Language has been added clarifying that cross-line warranty repairs are only allowed on BrightDrop vehicles in the event of an emergency and are limited only to repairs that do not require use of the BrightDrop specific hoist....
Parts and Accessories - 03/23/2024
... online. The two digital storefronts were combined into a single website for each of the four vehicle brands. The result is increased traffic and more satisfied customers that are now twice as likely to purchase as when they separately shopped the si...
Blazer EV - 03/23/2024
... Chevrolet has said that the stop sale was not safety related and affected a limited number of vehicles. ...
SAVI/Dongle Scan Error - 04/25/2023
There are a few checks that may be performed if error 872 is received on a transaction. Error 872 occurs when dongle vehicle data is required for the transaction and is not received. Confirm that scans are completed correctly, review the “Before...
PET - 03/23/2023
... GM Policy assistance. The PET total must always match the claim total, if necessary, create a new PET with the correct totals. ...
AI - 03/23/2023
GM is studying the possibility of an artificial intelligence voice assistant in future vehicles. While the company hasn’t confirmed any specific plans to deploy an AI voice assistant, engineers are studying the space. AI will enable GM to incorporate...
Add on Repairs - 04/25/2023
... a defect that is not noted on the job card during the course of diagnosing or repairing the vehicle for the concern they did mention. Any warranty/policy concern not expressed orally or in writing by the customer at initial write-up is considered an...
Apple CarPlay and Android Auto - 04/25/2023
GM has revealed that Apple CarPlay and Android Auto will not be included in upcoming electric vehicles. Instead, the automaker plans to build in infotainment systems developed by Google. This will allow GM to collect its customers’ data more ea...
Auto Dimming Tech - 04/25/2023
... auto-dimming that would prevent the driver from being blinded by the bright lights of an oncoming vehicle. The system would detect the oncoming headlights’ brightness, and if it exceeds a certain threshold, a section of the windshield would automatically...
Hummer Omega Edition - 05/23/2023
... space themed inspiration. Designers and engineers called it a “moonshot” vehicle – they were shooting for the moon when they designed it. A figure has not been provided for how many will be built. ...
Full Tank Automotive Camp - 05/23/2023
A new automotive summer camp funded by GM is taking place in June at Northwood University, in Midland, MI. The camp will help high school students across Michigan explore careers throughout the automotive industry, including design, development, manufacturing,...
Core Exchange Increase - 06/27/2023
... Modules. The update has been put in place to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers include: 25926937, 25896031, 20981770, 20842710, 22754644, 208373...
Escalade IQ - 06/27/2023
GM is bringing an all-electric Cadillac Escalade to market, called the Escalade IQ. This is one of three new EVs Cadillac plans to reveal later this year. The models will join the Lyriq SUV, currently in production, and the upcoming Celestiq. &...
All-Electric Escalade IQ - 07/25/2023
The full-size, luxury SUV will be built at Factory Zero Detroit-Hamtramck Assembly Center and revealed in New York City on August 9. Details on when the Escalade IQ will be launched have not yet been released.
2024 Silverado 1500 Powertrain Warranty - 07/25/2023
Earlier this year GM announced Silverado’s new 2.7L High-Output Turbo-Four engine, TurboMax, with production for the 2024 MY expected to have begun in July. The TurboMax’s powertrain warranty for MY 2024 Silverado 1500 will increase from 5...
2024 Canyon AT4X AEV Edition - 07/25/2023
GMC has teamed up with American Expedition Vehicles (AEV) to introduce the first ever 2024 GMC Canyon AT4X AEV Edition. The truck is engineered to deliver extreme off road enhancements due to a comprehensive integration of AEV hardware, an added lift,...
OLH Empowerment Updates - 02/28/2023
Dealers that did not meet key measurables with 2022-year end performance, including STS and 95/5 score have received notification of their new OLH empowerment. The latest empowerment level will remain in effect for 6 months.
Choosing the Correct Labor Operation - 01/24/2023
When customers bring their vehicles to your dealership for repair, they relay to the service advisors what their vehicle is doing, or not doing. It is the responsibility of the service advisor to listen to those concerns, decide if the concern is a single...
Ultium PowerUP Warranty - 02/28/2023
Bulletin 22NA215 provides details on the Ultium PowerUP Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The chargers are covered under the terms of a 3-year limited...
2024 Chevrolet Trailblazer - 02/28/2023
The new Trailblazer will be available in four trim levels; LS, LT, ACTIV, and RS. The RS trim level features blacked-out exterior cues, unique mesh grille, dual exhaust outlets with chrome tips, 19-inch wheels and more. The ACTIV features unique tires,...
Hummer EV SUV - 02/28/2023
GM began production of the 2024 Hummer EV SUV in late January. It is anticipated that customers will begin to receive deliveries at the end of the first quarter. The SUV is based off of GM’s new Ultium EV platform.
EV Charging Network - 02/28/2023
The reliability of the electric vehicle charging network is getting worse with at least 1 in 5 charging attempts by drivers failing in 2022. Widespread problems are occurring as EV adoption grows at twice the rate of charger installation. Many charging...
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
EV Chargers - 01/04/2023
... Program. The program is an initiative that is aimed at doubling the number of Level 2 electric vehicle chargers across North America by 2026. GM has also selected EV charging manufacturer FLO to make the chargers. FLO’s first US manufacturing facility...
Data Entry - 11/21/2022
Accurately enter the vehicle and job card information into the tester. Enter the last 8 or full VIN (use the VIN scan feature with the DCBS). Correctly enter the job card number. Enter leading zeros as needed to achieve the 5-digit minimum for DCBS or...
Warranty Chat - 10/28/2022
The Warranty Resource Center now offers a chat feature that provides you with an opportunity to connect with a Subject Matter Expert. This new feature is in addition to the many features available within the WRC.
... online. The two digital storefronts were combined into a single website for each of the four vehicle brands. The result is increased traffic and more satisfied customers that are now twice as likely to purchase as when they separately shopped the si...
Blazer EV - 03/23/2024
... Chevrolet has said that the stop sale was not safety related and affected a limited number of vehicles. ...
SAVI/Dongle Scan Error - 04/25/2023
There are a few checks that may be performed if error 872 is received on a transaction. Error 872 occurs when dongle vehicle data is required for the transaction and is not received. Confirm that scans are completed correctly, review the “Before...
PET - 03/23/2023
... GM Policy assistance. The PET total must always match the claim total, if necessary, create a new PET with the correct totals. ...
AI - 03/23/2023
GM is studying the possibility of an artificial intelligence voice assistant in future vehicles. While the company hasn’t confirmed any specific plans to deploy an AI voice assistant, engineers are studying the space. AI will enable GM to incorporate...
Add on Repairs - 04/25/2023
... a defect that is not noted on the job card during the course of diagnosing or repairing the vehicle for the concern they did mention. Any warranty/policy concern not expressed orally or in writing by the customer at initial write-up is considered an...
Apple CarPlay and Android Auto - 04/25/2023
GM has revealed that Apple CarPlay and Android Auto will not be included in upcoming electric vehicles. Instead, the automaker plans to build in infotainment systems developed by Google. This will allow GM to collect its customers’ data more ea...
Auto Dimming Tech - 04/25/2023
... auto-dimming that would prevent the driver from being blinded by the bright lights of an oncoming vehicle. The system would detect the oncoming headlights’ brightness, and if it exceeds a certain threshold, a section of the windshield would automatically...
Hummer Omega Edition - 05/23/2023
... space themed inspiration. Designers and engineers called it a “moonshot” vehicle – they were shooting for the moon when they designed it. A figure has not been provided for how many will be built. ...
Full Tank Automotive Camp - 05/23/2023
A new automotive summer camp funded by GM is taking place in June at Northwood University, in Midland, MI. The camp will help high school students across Michigan explore careers throughout the automotive industry, including design, development, manufacturing,...
Core Exchange Increase - 06/27/2023
... Modules. The update has been put in place to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers include: 25926937, 25896031, 20981770, 20842710, 22754644, 208373...
Escalade IQ - 06/27/2023
GM is bringing an all-electric Cadillac Escalade to market, called the Escalade IQ. This is one of three new EVs Cadillac plans to reveal later this year. The models will join the Lyriq SUV, currently in production, and the upcoming Celestiq. &...
All-Electric Escalade IQ - 07/25/2023
The full-size, luxury SUV will be built at Factory Zero Detroit-Hamtramck Assembly Center and revealed in New York City on August 9. Details on when the Escalade IQ will be launched have not yet been released.
2024 Silverado 1500 Powertrain Warranty - 07/25/2023
Earlier this year GM announced Silverado’s new 2.7L High-Output Turbo-Four engine, TurboMax, with production for the 2024 MY expected to have begun in July. The TurboMax’s powertrain warranty for MY 2024 Silverado 1500 will increase from 5...
2024 Canyon AT4X AEV Edition - 07/25/2023
GMC has teamed up with American Expedition Vehicles (AEV) to introduce the first ever 2024 GMC Canyon AT4X AEV Edition. The truck is engineered to deliver extreme off road enhancements due to a comprehensive integration of AEV hardware, an added lift,...
OLH Empowerment Updates - 02/28/2023
Dealers that did not meet key measurables with 2022-year end performance, including STS and 95/5 score have received notification of their new OLH empowerment. The latest empowerment level will remain in effect for 6 months.
Choosing the Correct Labor Operation - 01/24/2023
When customers bring their vehicles to your dealership for repair, they relay to the service advisors what their vehicle is doing, or not doing. It is the responsibility of the service advisor to listen to those concerns, decide if the concern is a single...
Ultium PowerUP Warranty - 02/28/2023
Bulletin 22NA215 provides details on the Ultium PowerUP Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The chargers are covered under the terms of a 3-year limited...
2024 Chevrolet Trailblazer - 02/28/2023
The new Trailblazer will be available in four trim levels; LS, LT, ACTIV, and RS. The RS trim level features blacked-out exterior cues, unique mesh grille, dual exhaust outlets with chrome tips, 19-inch wheels and more. The ACTIV features unique tires,...
Hummer EV SUV - 02/28/2023
GM began production of the 2024 Hummer EV SUV in late January. It is anticipated that customers will begin to receive deliveries at the end of the first quarter. The SUV is based off of GM’s new Ultium EV platform.
EV Charging Network - 02/28/2023
The reliability of the electric vehicle charging network is getting worse with at least 1 in 5 charging attempts by drivers failing in 2022. Widespread problems are occurring as EV adoption grows at twice the rate of charger installation. Many charging...
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
EV Chargers - 01/04/2023
... Program. The program is an initiative that is aimed at doubling the number of Level 2 electric vehicle chargers across North America by 2026. GM has also selected EV charging manufacturer FLO to make the chargers. FLO’s first US manufacturing facility...
Data Entry - 11/21/2022
Accurately enter the vehicle and job card information into the tester. Enter the last 8 or full VIN (use the VIN scan feature with the DCBS). Correctly enter the job card number. Enter leading zeros as needed to achieve the 5-digit minimum for DCBS or...
Warranty Chat - 10/28/2022
The Warranty Resource Center now offers a chat feature that provides you with an opportunity to connect with a Subject Matter Expert. This new feature is in addition to the many features available within the WRC.
Heritage Center - 10/28/2022
GM has plans to move its Heritage Center, which holds its archives and historical vehicles, from Sterling Heights, MI to a bigger property it owns in Grand Blanc, MI. The move will take place in phases as GM renovates the Grand Blanc facility, which was...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to...
Goodwill - 11/22/2022
Goodwill tools are used to offset customer inconvenience/dissatisfaction or to offer additional protection and peace of mind. Goodwill is not an expense to cover a vehicle repair. Eleven different options are available for goodwill assistance.
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering...
Baseball, Hot Dogs, Apple Pie, and Chevrolet - 08/30/2021
... League Baseball Field of Dreams game in Dyersville, IA. Game attendees were able to try out the new creation: a hot dog nestled in apple pie crust, with fruit filling and bacon jam, garnished with apple mustard and bacon crumbles....
EPC - 08/30/2021
... of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review RPO information in IVH. Click the camera...
Immediate Field Action Closure - 08/30/2021
A system enhancement took place last month which allows for the immediate closure of field actions in IVH after vehicle repair. This enhancement expedites the resolution of scenarios where a dealer has completed field action repairs and is unable to report...
Labor Operation Selection - 06/29/2021
... used for both repairs. Warranty administrators should consult either the technician working on the vehicle or service management for help in determining how much, if any, labor time should be reduced. In the above example, both repairs require the draining...
CD Player - 07/27/2021
GM has made the decision to drop CD players from its passenger vehicles, effective 2022. While the players have been gradually discontinued for some time, the last to go will be from the Chevrolet Express and GMC Savana commercial vans.
Advanced Design and Technology Campus - 07/27/2021
... Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes, zero emissions, and zero congestion goal. The site will...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... and documentation. Labor Time Guide: There are going to be more than a few times that a newer warranty administrator will have to hunt down the appropriate labor operation or labor time for a given repair. The LTG within SI provides a list of the...
Authorized Dealer - 10/26/2021
If a customer with a Chevrolet electric vehicle contacts a non-participating dealer or dealer that has not yet met all training, tool, and equipment requirements for service, they should be directed to Chevrolet.com or 1-833-EVCHEVY to find a participating...
Chevrolet Electric Models - 10/26/2021
... qualified and eligible to perform warranty, policy, and field action repairs on Chevrolet electric vehicles. Electric models include the Bolt EV/EUV, Malibu Hybrid, Silverado Hybrid, Spark EV, and Volt....
The Damage Code - 10/01/2021
The first two characters of the damage code are the Damage Area Code and identify the area of the vehicle. Keeping in mind that the right and left are determined as if sitting in the driver’s seat. The third and fourth characters of the damage code...
12V Battery Replacement - 10/01/2021
... ACDelco battery from an ACDelco Battery Distributor. The warranty statement and insert from the new replacement battery is to be removed from the battery and retained with the job card....
Cadillac Performance - 10/01/2021
The CT4-V Blackwing and CT5-V Blackwing are the last new gas-powered sedans from GM’s flagship luxury brand, which is going electric by the end of the decade. The CT5-V is the most powerful and fastest Cadillac production model in history according...
Transaction Types - 12/01/2021
When entering a new transaction, Service Contract Transaction Type (ZSCT) may only be selected when the corresponding Business Unit is selected (MIC). Transaction types ZREG, ZSSP, ZPDI, ZPTI, and ZPTC cannot be submitted when BU-MIC is selected. Ref...
Range Boost - 10/26/2021
A new supplier agreement with Wolfspeed, Inc, will provide a secure, long-term, domestically sourced supply of a key component needed for the future of EV’s. Wolfspeed is a global supplier of silicon carbide power devices. Silicon carbide is an...
Ultra Cruise - 10/26/2021
... current Super Cruise system is the hands-free highway driving system, which will co-exist with the new Ultra Cruise system, which allows for hands-free driving on city streets as well as highways. Ultra Cruise will launch with the premium Cadillac b...
Job Card Requirements - 10/26/2021
... service advisors should always verify the contact information is still valid. When you have a new customer, the VIN and customer contact information will need to be added. Mileage in is required and it must be physically inspected by the service...
End of Year - 10/26/2021
With the end of 2021 fast approaching, the new 2022 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Battery Maintenance Report - 05/26/2021
... Maxis home page has undergone some changes to improve readability and to provide clarity. The vehicle images have been removed from the report to allow for easier reading and printing. Dealer action verbiage has also been revised to make the necessa...
Corvette First Maintenance - 05/26/2021
The maintenance reimbursement amount on 2020 and newer Chevrolet Corvette (RPO LT2) has increased to $275. The effective date of the increase was May 1, 2021. The service includes an oil and filter change, transmission filter change, and a MPVI. The reimbursement...
GM Authorization and Attachments - 05/26/2021
... in support of diagnosis time or other labor hour (OLH) labor time requests, as well as the old and new serial numbers. Include any related CAC case numbers, BQM, or FSE notes and documents, and TAC case if applicable. If the Cost Comparison Worksheet...
Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...
GM has plans to move its Heritage Center, which holds its archives and historical vehicles, from Sterling Heights, MI to a bigger property it owns in Grand Blanc, MI. The move will take place in phases as GM renovates the Grand Blanc facility, which was...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to...
Goodwill - 11/22/2022
Goodwill tools are used to offset customer inconvenience/dissatisfaction or to offer additional protection and peace of mind. Goodwill is not an expense to cover a vehicle repair. Eleven different options are available for goodwill assistance.
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering...
Baseball, Hot Dogs, Apple Pie, and Chevrolet - 08/30/2021
... League Baseball Field of Dreams game in Dyersville, IA. Game attendees were able to try out the new creation: a hot dog nestled in apple pie crust, with fruit filling and bacon jam, garnished with apple mustard and bacon crumbles....
EPC - 08/30/2021
... of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review RPO information in IVH. Click the camera...
Immediate Field Action Closure - 08/30/2021
A system enhancement took place last month which allows for the immediate closure of field actions in IVH after vehicle repair. This enhancement expedites the resolution of scenarios where a dealer has completed field action repairs and is unable to report...
Labor Operation Selection - 06/29/2021
... used for both repairs. Warranty administrators should consult either the technician working on the vehicle or service management for help in determining how much, if any, labor time should be reduced. In the above example, both repairs require the draining...
CD Player - 07/27/2021
GM has made the decision to drop CD players from its passenger vehicles, effective 2022. While the players have been gradually discontinued for some time, the last to go will be from the Chevrolet Express and GMC Savana commercial vans.
Advanced Design and Technology Campus - 07/27/2021
... Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes, zero emissions, and zero congestion goal. The site will...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... and documentation. Labor Time Guide: There are going to be more than a few times that a newer warranty administrator will have to hunt down the appropriate labor operation or labor time for a given repair. The LTG within SI provides a list of the...
Authorized Dealer - 10/26/2021
If a customer with a Chevrolet electric vehicle contacts a non-participating dealer or dealer that has not yet met all training, tool, and equipment requirements for service, they should be directed to Chevrolet.com or 1-833-EVCHEVY to find a participating...
Chevrolet Electric Models - 10/26/2021
... qualified and eligible to perform warranty, policy, and field action repairs on Chevrolet electric vehicles. Electric models include the Bolt EV/EUV, Malibu Hybrid, Silverado Hybrid, Spark EV, and Volt....
The Damage Code - 10/01/2021
The first two characters of the damage code are the Damage Area Code and identify the area of the vehicle. Keeping in mind that the right and left are determined as if sitting in the driver’s seat. The third and fourth characters of the damage code...
12V Battery Replacement - 10/01/2021
... ACDelco battery from an ACDelco Battery Distributor. The warranty statement and insert from the new replacement battery is to be removed from the battery and retained with the job card....
Cadillac Performance - 10/01/2021
The CT4-V Blackwing and CT5-V Blackwing are the last new gas-powered sedans from GM’s flagship luxury brand, which is going electric by the end of the decade. The CT5-V is the most powerful and fastest Cadillac production model in history according...
Transaction Types - 12/01/2021
When entering a new transaction, Service Contract Transaction Type (ZSCT) may only be selected when the corresponding Business Unit is selected (MIC). Transaction types ZREG, ZSSP, ZPDI, ZPTI, and ZPTC cannot be submitted when BU-MIC is selected. Ref...
Range Boost - 10/26/2021
A new supplier agreement with Wolfspeed, Inc, will provide a secure, long-term, domestically sourced supply of a key component needed for the future of EV’s. Wolfspeed is a global supplier of silicon carbide power devices. Silicon carbide is an...
Ultra Cruise - 10/26/2021
... current Super Cruise system is the hands-free highway driving system, which will co-exist with the new Ultra Cruise system, which allows for hands-free driving on city streets as well as highways. Ultra Cruise will launch with the premium Cadillac b...
Job Card Requirements - 10/26/2021
... service advisors should always verify the contact information is still valid. When you have a new customer, the VIN and customer contact information will need to be added. Mileage in is required and it must be physically inspected by the service...
End of Year - 10/26/2021
With the end of 2021 fast approaching, the new 2022 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Battery Maintenance Report - 05/26/2021
... Maxis home page has undergone some changes to improve readability and to provide clarity. The vehicle images have been removed from the report to allow for easier reading and printing. Dealer action verbiage has also been revised to make the necessa...
Corvette First Maintenance - 05/26/2021
The maintenance reimbursement amount on 2020 and newer Chevrolet Corvette (RPO LT2) has increased to $275. The effective date of the increase was May 1, 2021. The service includes an oil and filter change, transmission filter change, and a MPVI. The reimbursement...
GM Authorization and Attachments - 05/26/2021
... in support of diagnosis time or other labor hour (OLH) labor time requests, as well as the old and new serial numbers. Include any related CAC case numbers, BQM, or FSE notes and documents, and TAC case if applicable. If the Cost Comparison Worksheet...
Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...
Electric Hummer SUV - 03/22/2021
... electric Hummer SUV at Factory Zero in Detroit in early 2023. The annual target volume is 500,000 vehicles. The SUV will be the same size as the pickup with a unique roofline and a possible third row of seating. It will be powered by Ultium batteries...
Shutdown - 03/22/2021
... chips prompted the idling of the car assembly plant in Lansing, MI from mid through late March. Vehicle lines affected by the shutdown include the Chevrolet Camaro and Cadillac CT4 and CT5. While GM intends to make up as much of production as possible,...
Service Information - Improved! - 04/29/2021
The 2019-2021 light duty pickup service manual was rewritten in GM’s new service manual format. Technicians will notice limited link outs, enhanced torque tables with pictorials, and improved information about single use fasteners and component...
Reject of the Month - March 2021 - 02/25/2021
... and Procedures Article 6.2.2 states: When servicing service-agent owned vehicles, including new and used vehicles in inventory, service management is to sign the job card authorizing the work prior to the repair. Service management approval (explanation,...
R1234yf Refrigerant - 02/25/2021
... Without the code on the transaction, the claim may be subject to chargeback. A copy of the Vehicle Data summary, including the warranty code, must be attached to the hard copy of the job card....
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
Technician clock times are meant to represent the actual time that the technician is physically working on a vehicle. Diagnosis time, repair time, OLH, etc., must be supported with a valid time stamp. All elements of a warranty repair, technician time...
Cruise - 12/29/2020
... There is still a person in the front passenger seat, but they have no manual control of the vehicle. Over the course of five years Cruise has been driving the streets of SF logging 2 million miles of testing for the zero-emission driverless cars.&nb...
Pre-Delivery Scratches - 12/29/2020
... for appearance, inspect the rear side door window on Buick Encore GX and Chevrolet Trailblazer vehicles for scratches or blemishes. The technician should make sure that the glass is damage free at PDI. If damage is found, clearly identify the area to...
Reject of the Month - January 2021 - 12/29/2020
... Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. The claim was for a valve spring replacement on a 2020 Chevrolet Corvette Stingray. At the time of...
Cadillac Celestiq - 01/27/2021
... Both the driver and passenger will have access to a free form display spanning the width of the vehicle and rear seat passengers will have personalized entertainment screens. The low-profile sedan is anticipated to have a six-figure sticker price....
Support / Chat - 01/27/2021
... in the search bar to view open cases, IVH information, and any articles related to the VIN and vehicle type....
Eligibility to Service - 04/26/2022
... a job card is opened involving an EV model. Only 100% EV trained technicians may perform electric vehicle repairs....
Restricted Labor Operations - 03/28/2022
Certain 2022 model year vehicles have options that have been built without modules due to the semiconductor shortage. Options and features that are inoperative as a result include heated/vented seats, heated steering wheel, and park assist. Bulletin 22NA020...
Air Bag Safety Recalls - 03/28/2022
Claims associated with the Takata Air Bag Safety Recalls require recording of the new replacement air bag serial number by the technician on the job card. The warranty administrator must then record the number in the Serial Number field of the warranty...
(CPO) - Towing - 02/23/2022
... be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations Guide...
EV Truck Production - 02/23/2022
GM plans to increase production of electric trucks and Cadillac sport utility vehicles this year by more than six times the previously planned output. The automaker intends to accelerate EV production, aiming to deliver 400,000 EVs in North America during...
Collaboration - 02/23/2022
GM is teaming up with Colorado based Lightning eMotors to fully electrify commercial vehicles for use in several applications, including school buses, shuttle buses, delivery and work trucks. GM has agreed to supply Lightning eMotors with medium duty...
Merry Christmas from jlwarranty - 12/01/2021
... the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few....
Empowerment: - 12/01/2021
... Tools available that can be processed directly through GWM using unique labor operations. The newest addition to the Tool offerings is My GM Rewards Points. Dealer Empowerment Levels, including the Standard Empowerment Level 6, STS Thresholds Not Met...
Warranty Block - 01/04/2022
... may be provided: Safety, Non-Compliance, and Emissions Recalls, Special Coverage Adjustment (while vehicles with branded titles are typically not included in a special coverage, there may be extenuating circumstances that include them), Emission Control...
Casting Plant - 01/04/2022
... This commitment will help launch 30 EVs globally and invest $35 billion in electric and autonomous vehicle development through 2025....
Super Bowl - 01/27/2022
GM will make an appearance in the Super Bowl for the third straight year. Last years spots featured its electric vehicle ambitions and the Cadillac Lyriq. In addition to GM, Nissan and Toyota also plan to advertise in the game.
VIN Cards (Tip from the Forum) - 01/27/2022
Access the GlobalConnect App Center to launch the Vehicle Identification Number Information site. The site provides VIN cards for 2010 and current car and light duty trucks as well as 2009 and older models. Information provided includes: GVWR/Brake System/Body...
Transmission Repair Clock Time - 01/27/2022
... a fifth clock time, this may be time spent putting the transmission back together and back in the vehicle. This would be considered base repair time as the diagnosis and OLH to replace additional time has already been performed. You could see a...
Glovebox Materials - 01/03/2022
... for the 2022 GMC Hummer EV. The full Owner’s Manual will be accessible from within the vehicle by accessing the myGMC app on the infotainment system. Additionally, both the Warranty Manual and the Owner’s Manual can be viewed, downloaded,...
... electric Hummer SUV at Factory Zero in Detroit in early 2023. The annual target volume is 500,000 vehicles. The SUV will be the same size as the pickup with a unique roofline and a possible third row of seating. It will be powered by Ultium batteries...
Shutdown - 03/22/2021
... chips prompted the idling of the car assembly plant in Lansing, MI from mid through late March. Vehicle lines affected by the shutdown include the Chevrolet Camaro and Cadillac CT4 and CT5. While GM intends to make up as much of production as possible,...
Service Information - Improved! - 04/29/2021
The 2019-2021 light duty pickup service manual was rewritten in GM’s new service manual format. Technicians will notice limited link outs, enhanced torque tables with pictorials, and improved information about single use fasteners and component...
Reject of the Month - March 2021 - 02/25/2021
... and Procedures Article 6.2.2 states: When servicing service-agent owned vehicles, including new and used vehicles in inventory, service management is to sign the job card authorizing the work prior to the repair. Service management approval (explanation,...
R1234yf Refrigerant - 02/25/2021
... Without the code on the transaction, the claim may be subject to chargeback. A copy of the Vehicle Data summary, including the warranty code, must be attached to the hard copy of the job card....
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
Technician clock times are meant to represent the actual time that the technician is physically working on a vehicle. Diagnosis time, repair time, OLH, etc., must be supported with a valid time stamp. All elements of a warranty repair, technician time...
Cruise - 12/29/2020
... There is still a person in the front passenger seat, but they have no manual control of the vehicle. Over the course of five years Cruise has been driving the streets of SF logging 2 million miles of testing for the zero-emission driverless cars.&nb...
Pre-Delivery Scratches - 12/29/2020
... for appearance, inspect the rear side door window on Buick Encore GX and Chevrolet Trailblazer vehicles for scratches or blemishes. The technician should make sure that the glass is damage free at PDI. If damage is found, clearly identify the area to...
Reject of the Month - January 2021 - 12/29/2020
... Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. The claim was for a valve spring replacement on a 2020 Chevrolet Corvette Stingray. At the time of...
Cadillac Celestiq - 01/27/2021
... Both the driver and passenger will have access to a free form display spanning the width of the vehicle and rear seat passengers will have personalized entertainment screens. The low-profile sedan is anticipated to have a six-figure sticker price....
Support / Chat - 01/27/2021
... in the search bar to view open cases, IVH information, and any articles related to the VIN and vehicle type....
Eligibility to Service - 04/26/2022
... a job card is opened involving an EV model. Only 100% EV trained technicians may perform electric vehicle repairs....
Restricted Labor Operations - 03/28/2022
Certain 2022 model year vehicles have options that have been built without modules due to the semiconductor shortage. Options and features that are inoperative as a result include heated/vented seats, heated steering wheel, and park assist. Bulletin 22NA020...
Air Bag Safety Recalls - 03/28/2022
Claims associated with the Takata Air Bag Safety Recalls require recording of the new replacement air bag serial number by the technician on the job card. The warranty administrator must then record the number in the Serial Number field of the warranty...
(CPO) - Towing - 02/23/2022
... be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations Guide...
EV Truck Production - 02/23/2022
GM plans to increase production of electric trucks and Cadillac sport utility vehicles this year by more than six times the previously planned output. The automaker intends to accelerate EV production, aiming to deliver 400,000 EVs in North America during...
Collaboration - 02/23/2022
GM is teaming up with Colorado based Lightning eMotors to fully electrify commercial vehicles for use in several applications, including school buses, shuttle buses, delivery and work trucks. GM has agreed to supply Lightning eMotors with medium duty...
Merry Christmas from jlwarranty - 12/01/2021
... the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few....
Empowerment: - 12/01/2021
... Tools available that can be processed directly through GWM using unique labor operations. The newest addition to the Tool offerings is My GM Rewards Points. Dealer Empowerment Levels, including the Standard Empowerment Level 6, STS Thresholds Not Met...
Warranty Block - 01/04/2022
... may be provided: Safety, Non-Compliance, and Emissions Recalls, Special Coverage Adjustment (while vehicles with branded titles are typically not included in a special coverage, there may be extenuating circumstances that include them), Emission Control...
Casting Plant - 01/04/2022
... This commitment will help launch 30 EVs globally and invest $35 billion in electric and autonomous vehicle development through 2025....
Super Bowl - 01/27/2022
GM will make an appearance in the Super Bowl for the third straight year. Last years spots featured its electric vehicle ambitions and the Cadillac Lyriq. In addition to GM, Nissan and Toyota also plan to advertise in the game.
VIN Cards (Tip from the Forum) - 01/27/2022
Access the GlobalConnect App Center to launch the Vehicle Identification Number Information site. The site provides VIN cards for 2010 and current car and light duty trucks as well as 2009 and older models. Information provided includes: GVWR/Brake System/Body...
Transmission Repair Clock Time - 01/27/2022
... a fifth clock time, this may be time spent putting the transmission back together and back in the vehicle. This would be considered base repair time as the diagnosis and OLH to replace additional time has already been performed. You could see a...
Glovebox Materials - 01/03/2022
... for the 2022 GMC Hummer EV. The full Owner’s Manual will be accessible from within the vehicle by accessing the myGMC app on the infotainment system. Additionally, both the Warranty Manual and the Owner’s Manual can be viewed, downloaded,...
Warranty VCT's - 07/27/2022
... and warranty administrators that have fewer than 2 years in their role, as well as those that are newer to GM, or are looking for a refresher. The topics include Service Agent Self Review, Warranty Documentation, Warranty Process, and Processing Warranty...
Detroit Auto Show - 08/22/2022
This year’s auto show will include a new “Air Mobility Experience” featuring flight displays by six air mobility innovation companies. The experience will be hosted over the Detroit River in Hart Plaza and in Huntington Place September...
OnStar - 08/22/2022
... was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s included in the manufacturer’s suggested retail price of all Buicks and GMCs ordered...
OnStar - 08/22/2022
... was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s included in the manufacturer’s suggested retail price of all Buicks and GMCs ordered...
Super Cruise - 08/22/2022
... miles of divided highways currently. The expanded mapping will roll out with Super Cruise enabled vehicles that will come to market in the fourth quarter, and it will be delivered via an over the air update to current Super Cruise customers with a 2021...
Equinox EV - 09/26/2022
... with higher priced trims offering up to 300 miles. The model will be GM’s most affordable vehicle powered by the Ultium battery technology, the technology that is also in the electric Silverado, Lyriq, and Hummer EV. To accommodate the battery...
End of Year - 10/28/2022
With the end of 2022 fast approaching, the new 2023 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Bulletins - 09/26/2022
... by year, make, model at the SI home page. Check out the latest bulletins, by selecting the “newspaper” icon. Narrow the search by selecting the number of weeks and vehicle make. Tip: When entering a bulletin number, it is not necessary...
Warranty and the Technician - 06/20/2022
... stamp. The GR8 or the DCBS must be used in diagnosing batteries and maintaining batteries on new vehicles in dealer inventory. A 15-digit (GR8) or 20-digit (DCBS) warranty test code on the printed test result slip must be entered in the “battery...
GM and Cruise - 06/20/2022
... around in the northwest part of San Francisco. Cruise is the San Francisco-based autonomous vehicle company of which GM owns 80%....
UVeye - 07/27/2022
GM has reported that it made an undisclosed investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect...
All Electric - 07/27/2022
... lineup in North America by 2035 and has committed $35 billion toward autonomous and electric vehicles through 2025. Cadillac and Buick will go all-electric first, with a full transition by 2030. GM currently has four EVs available: the Cadillac Lyriq...
Warranty Parts Expediting - 05/25/2022
... that is express shipped can arrive the next day, depending on its location. This program is for vehicles covered under any GM warranty period. Dealer owned vehicles and parts and accessories replaced as part of a parts warranty (ZPTI or ZPTC) are not...
Safety - 05/25/2022
... planning organizations, and other road authorities with safety insights. Safety View uses crash, vehicle, and vulnerable road user information along with data from the US Census to prioritize and measure the effectiveness of roadway safety projects and...
Time Records - Insufficient - 05/25/2022
Technician time documentation must reflect actual and accurate time that technician worked on the vehicle. The time must also be reasonable for the repairs performed. Deviations occur when the time stamps do not show elapsed time or only a few minutes...
LLPW replaces LSG - 12/18/2012
The Limited Lifetime Service Guarantee will be discontinued on December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements...
Dexos1 Reimbursement - 12/18/2012
The $5 dexos1 reimbursement labour operation, Z2283, may be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The...
Luxury Chevrolet Pickup - 11/05/2012
Plans are in the works for a luxury trim level for its next generation Chevrolet Silverado pickup. The new model will be called the High Country. The High Country is GM's response to the many other high end pickup models, such as Ford's F-150 King Ranch...
Co-Design Transmissions - 11/05/2012
... nine and ten speed automatic transmissions. The trannies will be broadly used across both vehicle lineups in effort to boost fuel economy. The companies began working together early this year. The project is still in the design phase and most likely...
Chevrolet Spark - 11/05/2012
... and August, surpassing the competition, Saturn IQ and Smart ForTwo. The 1LT trim level offers the new MyLink Infotainment system with Bluetooth and navigation. The Spark is generating quite a bit of showroom traffic, but not a lot of dealer profits....
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
Buick and GMC service agents who elect to have their own rental vehicles through the Buick and GMC Courtesy Transportation Program are rewarded with a higher reimbursement rate and customers who are less inconvenienced. The program requires that: A...
Natural Gas - 12/18/2012
Both GM and Chrysler have begun producing medium duty pickups that run on compressed natural gas (CNG). The vehicles should begin arriving in dealerships before year end. Models include the Ram 2500, Silverado 2500 and Sierra 2500. The bi-fuel Silverado...
Front Splitter aka Spoiler - 12/18/2012
... during transport. The splitter is instead delivered to the dealer in a box in the interior of the vehicle. The dealer may submit a ZPDI transaction using labour operation Z6998 for the installation of the component with 1.3 hours labour. G_000015125...
Option C Labour Rate Increase - 01/24/2013
... Labour Rate plan received a 2.5% warranty labour rate increase on January 1, 2013. Your new warranty labour rate must be updated in your DSP software labour rate table to reflect the 2.5% increase. The increase reflects the total 12 month CPI rate,...
White: The #1 Car Color - 01/24/2013
... segment is influenced by culture, nature, fashion, interior design, color popularity and new pigment technology. ...
... and warranty administrators that have fewer than 2 years in their role, as well as those that are newer to GM, or are looking for a refresher. The topics include Service Agent Self Review, Warranty Documentation, Warranty Process, and Processing Warranty...
Detroit Auto Show - 08/22/2022
This year’s auto show will include a new “Air Mobility Experience” featuring flight displays by six air mobility innovation companies. The experience will be hosted over the Detroit River in Hart Plaza and in Huntington Place September...
OnStar - 08/22/2022
... was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s included in the manufacturer’s suggested retail price of all Buicks and GMCs ordered...
OnStar - 08/22/2022
... was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s included in the manufacturer’s suggested retail price of all Buicks and GMCs ordered...
Super Cruise - 08/22/2022
... miles of divided highways currently. The expanded mapping will roll out with Super Cruise enabled vehicles that will come to market in the fourth quarter, and it will be delivered via an over the air update to current Super Cruise customers with a 2021...
Equinox EV - 09/26/2022
... with higher priced trims offering up to 300 miles. The model will be GM’s most affordable vehicle powered by the Ultium battery technology, the technology that is also in the electric Silverado, Lyriq, and Hummer EV. To accommodate the battery...
End of Year - 10/28/2022
With the end of 2022 fast approaching, the new 2023 model year vehicles are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule...
Bulletins - 09/26/2022
... by year, make, model at the SI home page. Check out the latest bulletins, by selecting the “newspaper” icon. Narrow the search by selecting the number of weeks and vehicle make. Tip: When entering a bulletin number, it is not necessary...
Warranty and the Technician - 06/20/2022
... stamp. The GR8 or the DCBS must be used in diagnosing batteries and maintaining batteries on new vehicles in dealer inventory. A 15-digit (GR8) or 20-digit (DCBS) warranty test code on the printed test result slip must be entered in the “battery...
GM and Cruise - 06/20/2022
... around in the northwest part of San Francisco. Cruise is the San Francisco-based autonomous vehicle company of which GM owns 80%....
UVeye - 07/27/2022
GM has reported that it made an undisclosed investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect...
All Electric - 07/27/2022
... lineup in North America by 2035 and has committed $35 billion toward autonomous and electric vehicles through 2025. Cadillac and Buick will go all-electric first, with a full transition by 2030. GM currently has four EVs available: the Cadillac Lyriq...
Warranty Parts Expediting - 05/25/2022
... that is express shipped can arrive the next day, depending on its location. This program is for vehicles covered under any GM warranty period. Dealer owned vehicles and parts and accessories replaced as part of a parts warranty (ZPTI or ZPTC) are not...
Safety - 05/25/2022
... planning organizations, and other road authorities with safety insights. Safety View uses crash, vehicle, and vulnerable road user information along with data from the US Census to prioritize and measure the effectiveness of roadway safety projects and...
Time Records - Insufficient - 05/25/2022
Technician time documentation must reflect actual and accurate time that technician worked on the vehicle. The time must also be reasonable for the repairs performed. Deviations occur when the time stamps do not show elapsed time or only a few minutes...
LLPW replaces LSG - 12/18/2012
The Limited Lifetime Service Guarantee will be discontinued on December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements...
Dexos1 Reimbursement - 12/18/2012
The $5 dexos1 reimbursement labour operation, Z2283, may be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The...
Luxury Chevrolet Pickup - 11/05/2012
Plans are in the works for a luxury trim level for its next generation Chevrolet Silverado pickup. The new model will be called the High Country. The High Country is GM's response to the many other high end pickup models, such as Ford's F-150 King Ranch...
Co-Design Transmissions - 11/05/2012
... nine and ten speed automatic transmissions. The trannies will be broadly used across both vehicle lineups in effort to boost fuel economy. The companies began working together early this year. The project is still in the design phase and most likely...
Chevrolet Spark - 11/05/2012
... and August, surpassing the competition, Saturn IQ and Smart ForTwo. The 1LT trim level offers the new MyLink Infotainment system with Bluetooth and navigation. The Spark is generating quite a bit of showroom traffic, but not a lot of dealer profits....
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
Buick and GMC service agents who elect to have their own rental vehicles through the Buick and GMC Courtesy Transportation Program are rewarded with a higher reimbursement rate and customers who are less inconvenienced. The program requires that: A...
Natural Gas - 12/18/2012
Both GM and Chrysler have begun producing medium duty pickups that run on compressed natural gas (CNG). The vehicles should begin arriving in dealerships before year end. Models include the Ram 2500, Silverado 2500 and Sierra 2500. The bi-fuel Silverado...
Front Splitter aka Spoiler - 12/18/2012
... during transport. The splitter is instead delivered to the dealer in a box in the interior of the vehicle. The dealer may submit a ZPDI transaction using labour operation Z6998 for the installation of the component with 1.3 hours labour. G_000015125...
Option C Labour Rate Increase - 01/24/2013
... Labour Rate plan received a 2.5% warranty labour rate increase on January 1, 2013. Your new warranty labour rate must be updated in your DSP software labour rate table to reflect the 2.5% increase. The increase reflects the total 12 month CPI rate,...
White: The #1 Car Color - 01/24/2013
... segment is influenced by culture, nature, fashion, interior design, color popularity and new pigment technology. ...
Assembly Return Requirements - 08/30/2012
... be attached to the return shipping container as indicated by the instructions provided with the new assembly. Ensure that all fluids are drained and the package is properly packed. The failed transmission assembly must be retained for one day after the...
Global Warranty Management - 10/08/2012
... amount of time. The DMA Authorization Request may not have been received at the WSC.There is a new DMA Authorization Form! The form is distributed by your DMA; it is not available on GlobalConnect.That claim may not need to be routed for review! Read...
Dexos1 5W20 - 10/08/2012
The 2013 Cadillac ATS, Chevrolet Malibu and Spark vehicles equipped with a 1.2L or 2.5L 4-cylinder engine are specified to use dexos1 5W20 viscosity motor oil. Customers are still instructed to observe the recommendation of the GM Oil Life Monitor for...
Tablets in the Service Lane - 05/02/2012
... advisers are able to scan the customer's VIN to bring up repair history. The advisor performs a vehicle inspection and prepares a repair order on the tablet. The technician is able to use the tablet to take photos of faulty components and electronically...
GWM and GMPP - 05/02/2012
... pay for any maintenance service or part required to be performed or replaced as recommended by the vehicle manufacturer's maintenance schedule. This includes engine tune-up, drive belts, radiator hoses, wiper blades, spark/glow plugs and wires, brake...
Sensor Fusion - 03/08/2012
The available Driver Assistance Package is coming this fall to the all-new 2013 Cadillac XTS. The Driver Assistance Package uses sensor fusion, which enables integration of a broad range of sensing and positioning technologies that can alert drivers of...
Reject of the Month - 04/13/2012
ZPTC - OTC Transmission Replacement: In the March issue of the Warranty News we outlined an Over the Counter transmission replacement at a Chevrolet dealership on a 2003 GMC Sierra. To recap: after contacting the Powertrain Contact Center the customer...
FlexFuel Badge Missing? - 04/13/2012
... size trucks.Ensure that the staff at your dealership is aware of this change. Confirm that the vehicle was built with the FlexFuel option and that the label is present on the driver's side window. ...
Body Cables - 06/06/2012
... GMC Sierra regular cab models built prior to 3/12/2011. Dealers are to remove the cable from the vehicle and lubricate the cable eyelets and bolt shoulders with GM Super Lube, then reinstall and tighten the bolts. Bulletin 11-08-61-002C ...
Front Seat Creak - 06/06/2012
... creak type noise in the front seats of 2011-2012 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. After review by the WPC it is evident that movement of the seat is the cause of the noise. PI0521C contains a revised procedure to eliminate...
Reject of the Month - 07/02/2012
... continue to support the customer with their individual repair scenario. The new empowerment guidelines, G_0000120143, state that the dealer is not empowered to self-authorize a policy transaction on a VIN with an aftermarket service...
Transmission Replacements and Contacting the PQC - 08/09/2012
... repairs with select components that are listed in a part ordering restriction bulletin or new product assembly exchange programAllison transmission replacements (K7000-Allison transmission only)Gasoline or diesel engines and transfer case replacement...
Internal Transmission Wiring Harness - 08/09/2012
Customers with 2012 Chevrolet Colorado, Express, Silverado; 2012 GMC Canyon, Savana, Sierra vehicles equipped with an automatic transmission 4L60E and built between 10/1/2011 and 4/30/2012 may express concern with an illuminated malfunction indicator...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
... trailer hitch (accessory hitch kit part number 19245492) technicians must use two u-spring nuts on vehicles built after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains a unique labour operation for bulletin use to cover...
Self-Driving Cars - 08/09/2012
... think. A handful of automakers are working to combine adaptive cruise with automatic steering so a vehicle will eventually be able to handle traffic on its own. The biggest fear of this technology seems to be the automakers fear of being held responsible-either...
4G LTE Connectivity - 07/03/2013
GM has announced that it will offer 4G mobile internet access inside most of its 2015 model year vehicles. GM's intentions are to leverage its OnStar unit and 4G LTE mobile broadband hardware to offer more connected services to drivers. GM hopes that...
Wiring Repair Strategy - 07/30/2013
... as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and TechLink Reference Information. Complete...
Power Steering Noise or Leak - 07/30/2013
... conditions. This concerns applies to various model year Cadillac, Buick, Chevrolet, and GMC vehicles. The concern is caused by thickened power steering fluid with rising power steering pressures at extremely low temps. The condition is corrected by flushing...
2013 Camaro - 06/19/2013
... front spoiler on the 2013 Camaro, 1LE models or Hot Wheels edition. Due to the low profile of the vehicle, the front spoiler is not installed during assembly to avoid damage during transport. The installation of the spoiler should be administered with...
Warranty Claim Code - 10/01/2013
The warranty claim code must be submitted on all warranty transactions in which the vehicle was programmed using the TIS-2-Web application. If the WCC is not included in the labour dependency field of the warranty transaction, the claim will be eligible...
CPO Awards - 07/30/2013
GM received eight Vincentric 2013 Best Certified Pre-Owned (CPO) Value in America awards. In addition to the individual vehicle awards, GMC was honored as the best truck brand. The best CPO Value Winners were the GMC Sierra and Chevrolet Silverado 1500,...
Part Number Requests - 09/04/2013
... cost effective. We are all very aware that our customers have choices when it comes to their vehicle; to visit the dealership, to go to an independent facility, or utilize the service of a "backyard technician". To be the number one choice it is...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally,...
Battery Replacement Requirements - 06/19/2013
... unless the service agent chooses to absorb the labour cost. If repairs to a customer's vehicle are necessary as a result of an ACDelco customer pay battery failure, those repairs will be covered by GM. Repairs are submitted using labour operation...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
... the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check and flush the transmission oil cooler system. In-car...
... be attached to the return shipping container as indicated by the instructions provided with the new assembly. Ensure that all fluids are drained and the package is properly packed. The failed transmission assembly must be retained for one day after the...
Global Warranty Management - 10/08/2012
... amount of time. The DMA Authorization Request may not have been received at the WSC.There is a new DMA Authorization Form! The form is distributed by your DMA; it is not available on GlobalConnect.That claim may not need to be routed for review! Read...
Dexos1 5W20 - 10/08/2012
The 2013 Cadillac ATS, Chevrolet Malibu and Spark vehicles equipped with a 1.2L or 2.5L 4-cylinder engine are specified to use dexos1 5W20 viscosity motor oil. Customers are still instructed to observe the recommendation of the GM Oil Life Monitor for...
Tablets in the Service Lane - 05/02/2012
... advisers are able to scan the customer's VIN to bring up repair history. The advisor performs a vehicle inspection and prepares a repair order on the tablet. The technician is able to use the tablet to take photos of faulty components and electronically...
GWM and GMPP - 05/02/2012
... pay for any maintenance service or part required to be performed or replaced as recommended by the vehicle manufacturer's maintenance schedule. This includes engine tune-up, drive belts, radiator hoses, wiper blades, spark/glow plugs and wires, brake...
Sensor Fusion - 03/08/2012
The available Driver Assistance Package is coming this fall to the all-new 2013 Cadillac XTS. The Driver Assistance Package uses sensor fusion, which enables integration of a broad range of sensing and positioning technologies that can alert drivers of...
Reject of the Month - 04/13/2012
ZPTC - OTC Transmission Replacement: In the March issue of the Warranty News we outlined an Over the Counter transmission replacement at a Chevrolet dealership on a 2003 GMC Sierra. To recap: after contacting the Powertrain Contact Center the customer...
FlexFuel Badge Missing? - 04/13/2012
... size trucks.Ensure that the staff at your dealership is aware of this change. Confirm that the vehicle was built with the FlexFuel option and that the label is present on the driver's side window. ...
Body Cables - 06/06/2012
... GMC Sierra regular cab models built prior to 3/12/2011. Dealers are to remove the cable from the vehicle and lubricate the cable eyelets and bolt shoulders with GM Super Lube, then reinstall and tighten the bolts. Bulletin 11-08-61-002C ...
Front Seat Creak - 06/06/2012
... creak type noise in the front seats of 2011-2012 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. After review by the WPC it is evident that movement of the seat is the cause of the noise. PI0521C contains a revised procedure to eliminate...
Reject of the Month - 07/02/2012
... continue to support the customer with their individual repair scenario. The new empowerment guidelines, G_0000120143, state that the dealer is not empowered to self-authorize a policy transaction on a VIN with an aftermarket service...
Transmission Replacements and Contacting the PQC - 08/09/2012
... repairs with select components that are listed in a part ordering restriction bulletin or new product assembly exchange programAllison transmission replacements (K7000-Allison transmission only)Gasoline or diesel engines and transfer case replacement...
Internal Transmission Wiring Harness - 08/09/2012
Customers with 2012 Chevrolet Colorado, Express, Silverado; 2012 GMC Canyon, Savana, Sierra vehicles equipped with an automatic transmission 4L60E and built between 10/1/2011 and 4/30/2012 may express concern with an illuminated malfunction indicator...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
... trailer hitch (accessory hitch kit part number 19245492) technicians must use two u-spring nuts on vehicles built after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains a unique labour operation for bulletin use to cover...
Self-Driving Cars - 08/09/2012
... think. A handful of automakers are working to combine adaptive cruise with automatic steering so a vehicle will eventually be able to handle traffic on its own. The biggest fear of this technology seems to be the automakers fear of being held responsible-either...
4G LTE Connectivity - 07/03/2013
GM has announced that it will offer 4G mobile internet access inside most of its 2015 model year vehicles. GM's intentions are to leverage its OnStar unit and 4G LTE mobile broadband hardware to offer more connected services to drivers. GM hopes that...
Wiring Repair Strategy - 07/30/2013
... as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and TechLink Reference Information. Complete...
Power Steering Noise or Leak - 07/30/2013
... conditions. This concerns applies to various model year Cadillac, Buick, Chevrolet, and GMC vehicles. The concern is caused by thickened power steering fluid with rising power steering pressures at extremely low temps. The condition is corrected by flushing...
2013 Camaro - 06/19/2013
... front spoiler on the 2013 Camaro, 1LE models or Hot Wheels edition. Due to the low profile of the vehicle, the front spoiler is not installed during assembly to avoid damage during transport. The installation of the spoiler should be administered with...
Warranty Claim Code - 10/01/2013
The warranty claim code must be submitted on all warranty transactions in which the vehicle was programmed using the TIS-2-Web application. If the WCC is not included in the labour dependency field of the warranty transaction, the claim will be eligible...
CPO Awards - 07/30/2013
GM received eight Vincentric 2013 Best Certified Pre-Owned (CPO) Value in America awards. In addition to the individual vehicle awards, GMC was honored as the best truck brand. The best CPO Value Winners were the GMC Sierra and Chevrolet Silverado 1500,...
Part Number Requests - 09/04/2013
... cost effective. We are all very aware that our customers have choices when it comes to their vehicle; to visit the dealership, to go to an independent facility, or utilize the service of a "backyard technician". To be the number one choice it is...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally,...
Battery Replacement Requirements - 06/19/2013
... unless the service agent chooses to absorb the labour cost. If repairs to a customer's vehicle are necessary as a result of an ACDelco customer pay battery failure, those repairs will be covered by GM. Repairs are submitted using labour operation...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
... the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check and flush the transmission oil cooler system. In-car...
Brake Drum and Shoe - 05/14/2013
... Chevrolet Cruze may experience a pulsating/rotational noise coming from the right rear of the vehicle during brake application. This may be caused by an interaction from the cut between the brake drum and brake shoe. PI0887 addresses the condition and...
Passenger Seat Track Front Mounting Area - 05/14/2013
Owners of certain 2010-13 Chevrolet Camaro vehicles built prior to November 7, 2012, may have a concern with a squeak/creak type noise from the driver and/or passenger seat track front mounting area. This issue may be caused by seat front hooks that are...
Impala Transformation - 04/12/2013
... transportation for value conscientious customers and rental companies to a stylish flagship. The new Impala will initially be released with the direct-injection 3.6 liter V6 engine. Two four-cylinder options, a 2.5 liter and a 2.4 liter, will be released...
Harsh Shift - 03/11/2013
Owners of certain 2013 Chevrolet Silverado and Express, GMC Sierra and Savana vehicles equipped with a 4L60E automatic transmission may have a concern with a harsh shift and illuminated MIL. DTC P0716 and/or DTC P0717 may be current or in history in the...
Camaro Accessory - 02/26/2013
The accessory installation sheet for the Chevrolet Camaro Accessory Blade Spoiler instructs the technician to obtain a new RS or SS emblem from GM. This emblem is not included in the cost of the accessory blade spoiler kit. It is an additional cost and...
Updated Complaint Codes and Categories - 01/24/2013
... Codes and Categories were updated during the GWM maintenance period in early January. The new codes may be found in the Appendix of the GWM User Manual which is located in the Library tab of GlobalConnect. The codes have also been updated online in the...
R134a Price Decreases - 12/15/2011
... 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Exchange Program for Electronic Products - 10/14/2011
... of time, or the CD/DVD is damaged, dealers can simply reimburse the customer for the purchase of a new replacement CD/DVD. Use labor operation Z1241 and claim 0.2 administrative allowance. Enter the reimbursement amount in the customer reimbursement...
Windshields - 12/15/2011
Windshield replacements on vehicles over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that...
GMPP CARES Online - 11/17/2011
When confirming coverage via the new GMPP CARES Online resource there a few things to confirm when reviewing the coverage result. Verify that the customer is the owner of the contract and be sure that the repair falls within the distance and time limits...
Brake Rotor Measurements - 02/07/2012
... the pre and post cut thickness measurements of brake rotors. Every serviced rotor, refinished or new, must leave the dealership with thickness above the minimum allowed specification. Every rotor must also be below the maximum allowed specification for...
Customer Concern Not Duplicated - 02/07/2012
The Customer Concern Not Duplicated bulletin (number 06-00-89-026) has been revised to include a new requirement for the engine controls and fuel could not duplicate labour operation, J9992. The entry of the diagnostic P-code in the labour dependency...
NHTSA and the Volt - 01/19/2012
... program will be conducted beginning in February to perform the enhancements on customer vehicles. ...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... the OLH they will be paid is no longer valid. Bulletin 09-07-30-018B was recently updated with the new procedures. The base repair time of the labour operation is paid to the technician as with any other labour operation. Base time for major transmission...
SD Card Missing On Delivery - 01/19/2012
The SD card for certain 2012 model year vehicles equipped with UEW radio RPO code may not be found during PDI. Technicians should look for the card in a DVD size case located in the glove box, within the loose items bag on the passenger floor, or under...
Alignments With Less Than 500 Miles - 08/09/2011
Alignment concerns on upfit or conversion 2010-2012 Chevrolet Express or GMC Savana vehicles with less than 500 miles on the odometer are to be directed and addressed by the upfitter. GM warranty transactions may not be administered for a wheel alignment...
Cadillac Roadside Service Program - 06/30/2011
A new labour operation has been released to use for battery replacements under the Cadillac Roadside Service Program. Dealers should stop using operation N0110 and begin using Z8004 for warranty battery replacements associated with the roadside program....
You're Being Watched! - 06/08/2011
... in other words the customer is back in your service department because the repairs made to their vehicle the last time they were in didn't correct the problem, the rejected transaction should not be resubmitted. If the rejected labour operation is due...
Module Programming/ Reprogramming Concerns - 04/27/2011
If a customer concern is corrected by reprogramming an existing module or programming a new module and during the programming event the process is interrupted and causes the module to no longer continue to program, do not replace the module. Modules involved...
Front Fascia Air Deflector - 06/08/2011
The front fascia air deflector is included in the base PDI time for 2011 Chevrolet Cruze vehicles equipped with RPO WA7 Cruze Aero Performance Package. Any transactions submitted for the front fascia air deflector installation will be debited.
Pickup Production - 06/08/2011
Inventory of new GM pickups and SUV's has risen to 275,000 units or a 111-day supply. Sales of the Silverado dropped 1% last month, but are up 19% for the year. Sierra sales rose 12% in April and were up 35% for the first four months of the year. Avalanche...
Bulletin 99-01-39-004D - 09/19/2011
The use of the evaporator core dyer kit and cooling coil coating can now be submitted for 2011 and 2012 vehicles using labour operation D3316. Keep in mind that this is a bulletin specific operation and will not be published in the LTG.
Green Zone Initiative - 09/19/2011
... in North America. The Green Zone initiative will generate electricity equivalent to 12 full vehicle charges per day and excess electricity created will help supplement the dealership's power needs. American Chevrolet in Modesto, CA, and Al Serra Auto...
Special Coverage 10054C Update - 09/19/2011
Special Coverage 10054C has been updated with submission instructions for vehicles with service contracts. The customer is responsible for 50% of their service contract deductible. The remaining "balance" due after the deductible for the repair is split...
... Chevrolet Cruze may experience a pulsating/rotational noise coming from the right rear of the vehicle during brake application. This may be caused by an interaction from the cut between the brake drum and brake shoe. PI0887 addresses the condition and...
Passenger Seat Track Front Mounting Area - 05/14/2013
Owners of certain 2010-13 Chevrolet Camaro vehicles built prior to November 7, 2012, may have a concern with a squeak/creak type noise from the driver and/or passenger seat track front mounting area. This issue may be caused by seat front hooks that are...
Impala Transformation - 04/12/2013
... transportation for value conscientious customers and rental companies to a stylish flagship. The new Impala will initially be released with the direct-injection 3.6 liter V6 engine. Two four-cylinder options, a 2.5 liter and a 2.4 liter, will be released...
Harsh Shift - 03/11/2013
Owners of certain 2013 Chevrolet Silverado and Express, GMC Sierra and Savana vehicles equipped with a 4L60E automatic transmission may have a concern with a harsh shift and illuminated MIL. DTC P0716 and/or DTC P0717 may be current or in history in the...
Camaro Accessory - 02/26/2013
The accessory installation sheet for the Chevrolet Camaro Accessory Blade Spoiler instructs the technician to obtain a new RS or SS emblem from GM. This emblem is not included in the cost of the accessory blade spoiler kit. It is an additional cost and...
Updated Complaint Codes and Categories - 01/24/2013
... Codes and Categories were updated during the GWM maintenance period in early January. The new codes may be found in the Appendix of the GWM User Manual which is located in the Library tab of GlobalConnect. The codes have also been updated online in the...
R134a Price Decreases - 12/15/2011
... 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Exchange Program for Electronic Products - 10/14/2011
... of time, or the CD/DVD is damaged, dealers can simply reimburse the customer for the purchase of a new replacement CD/DVD. Use labor operation Z1241 and claim 0.2 administrative allowance. Enter the reimbursement amount in the customer reimbursement...
Windshields - 12/15/2011
Windshield replacements on vehicles over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that...
GMPP CARES Online - 11/17/2011
When confirming coverage via the new GMPP CARES Online resource there a few things to confirm when reviewing the coverage result. Verify that the customer is the owner of the contract and be sure that the repair falls within the distance and time limits...
Brake Rotor Measurements - 02/07/2012
... the pre and post cut thickness measurements of brake rotors. Every serviced rotor, refinished or new, must leave the dealership with thickness above the minimum allowed specification. Every rotor must also be below the maximum allowed specification for...
Customer Concern Not Duplicated - 02/07/2012
The Customer Concern Not Duplicated bulletin (number 06-00-89-026) has been revised to include a new requirement for the engine controls and fuel could not duplicate labour operation, J9992. The entry of the diagnostic P-code in the labour dependency...
NHTSA and the Volt - 01/19/2012
... program will be conducted beginning in February to perform the enhancements on customer vehicles. ...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... the OLH they will be paid is no longer valid. Bulletin 09-07-30-018B was recently updated with the new procedures. The base repair time of the labour operation is paid to the technician as with any other labour operation. Base time for major transmission...
SD Card Missing On Delivery - 01/19/2012
The SD card for certain 2012 model year vehicles equipped with UEW radio RPO code may not be found during PDI. Technicians should look for the card in a DVD size case located in the glove box, within the loose items bag on the passenger floor, or under...
Alignments With Less Than 500 Miles - 08/09/2011
Alignment concerns on upfit or conversion 2010-2012 Chevrolet Express or GMC Savana vehicles with less than 500 miles on the odometer are to be directed and addressed by the upfitter. GM warranty transactions may not be administered for a wheel alignment...
Cadillac Roadside Service Program - 06/30/2011
A new labour operation has been released to use for battery replacements under the Cadillac Roadside Service Program. Dealers should stop using operation N0110 and begin using Z8004 for warranty battery replacements associated with the roadside program....
You're Being Watched! - 06/08/2011
... in other words the customer is back in your service department because the repairs made to their vehicle the last time they were in didn't correct the problem, the rejected transaction should not be resubmitted. If the rejected labour operation is due...
Module Programming/ Reprogramming Concerns - 04/27/2011
If a customer concern is corrected by reprogramming an existing module or programming a new module and during the programming event the process is interrupted and causes the module to no longer continue to program, do not replace the module. Modules involved...
Front Fascia Air Deflector - 06/08/2011
The front fascia air deflector is included in the base PDI time for 2011 Chevrolet Cruze vehicles equipped with RPO WA7 Cruze Aero Performance Package. Any transactions submitted for the front fascia air deflector installation will be debited.
Pickup Production - 06/08/2011
Inventory of new GM pickups and SUV's has risen to 275,000 units or a 111-day supply. Sales of the Silverado dropped 1% last month, but are up 19% for the year. Sierra sales rose 12% in April and were up 35% for the first four months of the year. Avalanche...
Bulletin 99-01-39-004D - 09/19/2011
The use of the evaporator core dyer kit and cooling coil coating can now be submitted for 2011 and 2012 vehicles using labour operation D3316. Keep in mind that this is a bulletin specific operation and will not be published in the LTG.
Green Zone Initiative - 09/19/2011
... in North America. The Green Zone initiative will generate electricity equivalent to 12 full vehicle charges per day and excess electricity created will help supplement the dealership's power needs. American Chevrolet in Modesto, CA, and Al Serra Auto...
Special Coverage 10054C Update - 09/19/2011
Special Coverage 10054C has been updated with submission instructions for vehicles with service contracts. The customer is responsible for 50% of their service contract deductible. The remaining "balance" due after the deductible for the repair is split...
Outside Rearview Mirror - 11/17/2011
... impact with another object or road hazards. Outside rearview mirrors, due to their position on the vehicle, are exposed to both environmental and physical damage from road hazards. The replacement of the mirror for finish stone chips, marks and scratches...
Noncompliance Recall 09298D - 12/24/2010
... for all exchanges. The recall applies to certain 2010 Chevrolet Equinox and GMC Terrain vehicles. ...
Noncompliance Recall 10312A - 12/24/2010
... to include a copy of the customer letter. The recall applies to certain 2009-2010 Chevrolet Impala vehicles for a condition affecting the front safety belt webbing. The webbing may not have been properly secured to the lap belt anchor pretensioner mounted...
Volt Tour - 10/13/2010
... the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
Sublet Warranty Repairs - 11/18/2010
... shop. We have included a page from our Warranty Management Workshop with this month's Warranty News to help you comply with GM's sublet policies. Use this worksheet to provide the information about your customer that your sublet company will need for...
Noncompliance Recall 10312 - 11/18/2010
Front Safety Belt Anchor Pretensioner Installation: The front seat belt webbing on certain 2009-2010 Chevrolet Impala vehicles may not be properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door. Dealers are...
Safety Recall 10038B - 10/13/2010
... must be reinstalled once the recall is complete. The recall applies to all 2009-2010 Pontiac Vibe vehicles. ...
Product Emission Recall 10136 - 10/13/2010
... policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September GM announced that there is a shortage of replacement parts, as a result GM...
Special Coverage 10150 - 09/16/2010
Fuel Tank Quick Connector Leak: Approximately 16,000 Cadillac XLR and Chevrolet Corvette vehicles, 2004 model year, may have a fuel tank leak at the quick connectors that are used to link the left and right fuel tanks. Dealers are to replace the leaking...
Safety Recall 10243A - 09/16/2010
... to the service procedure. Certain 2009-2010 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles may have a condition in which the second row seat side trim shield restricts the upward rotation of the safety belt buckle when the seat back is returned...
Safety Recall 09199A - 08/10/2010
... aligned with the throttle body to prevent a whistling noise during light throttle application. Vehicles affected include the 2009-2010 Pontiac Vibe equipped with a 1.8L engine that are registered in certain extreme cold temperature states. Dealers are...
Safety Recall 10023C - 08/10/2010
... sections. The recall applies to certain 2005-2010 Chevrolet Cobalt and 2007-2010 Pontiac G5 vehicles equipped with Electric Power Steering. Dealers are to replace the electric power steering motor. ...
Customer Satisfaction Recall 09051 - 09/16/2010
... date. The program that affects certain 2009 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles that are registered in certain cold weather states has been extended to June 30, 2011. ...
Emission Recall 10136A - 02/23/2011
Loss of Hybrid Function-Replace Batteries: The recall affecting certain 2008-2010 Chevrolet Malibu hybrid vehicles has been revised to include a warning statement before service procedure step 1, a photo and two notes before step 7.3. The recall correction...
The Service Advisor - 03/10/2011
It has been said that service consultants are the face of General Motors. The customer purchases a vehicle from GM but never deals directly with any employee of the company; their dealings are with the dealership and most often with the service advisor....
Special Policy Coverage 10283 - 12/24/2010
Fuel Tank Filler Cap Leak: A vapor leak at the fuel tank filler cap on certain 2008-2009 Pontiac G8 vehicles may result in a diagnostic code being set and the illumination of the check engine light. To correct this condition dealers are to replace the...
Service Options - 04/12/2011
GM's new business model, Certified Service, is expected to steer more service customers to its dealerships. Automakers and dealers must focus on service and parts as a customer retention tool. GM has established an annual schedule for national service...
Emission Recall 11054 - 04/27/2011
Reduced Engine Performance and Emission Control-Replace Exhaust Gas Temperature Sensors: Approximately 9,000 vehicles are involved in the recall that address a condition with the circuit board welds on the EGT sensors in the exhaust system. Involved are...
Special Coverage 09186B - 04/12/2011
... to contamination. The special coverage covers certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles for 7 years or 100,000 miles. ...
Customer Satisfaction Program 10257B - 04/12/2011
Brake Pressure Modulator Valve Malfunction: Certain 2011 Buick LaCrosse vehicles may have a Brake Pressure Modulator Valve (BPMV) that contains a pressure relief valve that may not perform to specification under certain ABS events. Dealers are to inspect...
Safety Recall 10282B - 04/12/2011
... Stall, Engine May Not Start, MIL or SES Lamp: Certain 2005-2008 two wheel drive Pontiac Vibe vehicles equipped with a 1.8L MFI engine may have an improperly manufactured PCM. Dealers are to inspect the production number of the PCM, and if necessary,...
GM Acronyms - 04/12/2011
... a few more acronyms come into play. Acronyms listed on these reports are CPVS (adj): Cost Per Vehicle Serviced (adjusted); DPVS: Differential Points Per Vehicle Serviced and OP: Observation Period. The CPVS is reported as a dollar value in the summary...
Customer Satisfaction Recall 09104 - 01/06/2010
Front Door Latch Freezing: Certain 2008-2009 Cadillac CTS and 2009 Cadillac CTS-V vehicles registered in certain cold weather states may have a condition where water may enter the front door latch housing and potentially freeze. If this condition presents...
Upcoming Safety Recall 09230 - 01/06/2010
Roof Panel Separation: Approximately 22,000 Corvette vehicles are involved in an upcoming recall that requires the dealer to replace the roof panel. The adhesive between the roof panel and the frame may separate. Involved in the recall is the 2005-2007...
GlobalConnect - 02/04/2010
... you can search for the latest Technical Service Bulletin, PI, and Campaigns by week in the "newest information" link in SI?Take the opportunity to check out all that GlobalConnect has to offer! ...
... impact with another object or road hazards. Outside rearview mirrors, due to their position on the vehicle, are exposed to both environmental and physical damage from road hazards. The replacement of the mirror for finish stone chips, marks and scratches...
Noncompliance Recall 09298D - 12/24/2010
... for all exchanges. The recall applies to certain 2010 Chevrolet Equinox and GMC Terrain vehicles. ...
Noncompliance Recall 10312A - 12/24/2010
... to include a copy of the customer letter. The recall applies to certain 2009-2010 Chevrolet Impala vehicles for a condition affecting the front safety belt webbing. The webbing may not have been properly secured to the lap belt anchor pretensioner mounted...
Volt Tour - 10/13/2010
... the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
Sublet Warranty Repairs - 11/18/2010
... shop. We have included a page from our Warranty Management Workshop with this month's Warranty News to help you comply with GM's sublet policies. Use this worksheet to provide the information about your customer that your sublet company will need for...
Noncompliance Recall 10312 - 11/18/2010
Front Safety Belt Anchor Pretensioner Installation: The front seat belt webbing on certain 2009-2010 Chevrolet Impala vehicles may not be properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door. Dealers are...
Safety Recall 10038B - 10/13/2010
... must be reinstalled once the recall is complete. The recall applies to all 2009-2010 Pontiac Vibe vehicles. ...
Product Emission Recall 10136 - 10/13/2010
... policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September GM announced that there is a shortage of replacement parts, as a result GM...
Special Coverage 10150 - 09/16/2010
Fuel Tank Quick Connector Leak: Approximately 16,000 Cadillac XLR and Chevrolet Corvette vehicles, 2004 model year, may have a fuel tank leak at the quick connectors that are used to link the left and right fuel tanks. Dealers are to replace the leaking...
Safety Recall 10243A - 09/16/2010
... to the service procedure. Certain 2009-2010 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles may have a condition in which the second row seat side trim shield restricts the upward rotation of the safety belt buckle when the seat back is returned...
Safety Recall 09199A - 08/10/2010
... aligned with the throttle body to prevent a whistling noise during light throttle application. Vehicles affected include the 2009-2010 Pontiac Vibe equipped with a 1.8L engine that are registered in certain extreme cold temperature states. Dealers are...
Safety Recall 10023C - 08/10/2010
... sections. The recall applies to certain 2005-2010 Chevrolet Cobalt and 2007-2010 Pontiac G5 vehicles equipped with Electric Power Steering. Dealers are to replace the electric power steering motor. ...
Customer Satisfaction Recall 09051 - 09/16/2010
... date. The program that affects certain 2009 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles that are registered in certain cold weather states has been extended to June 30, 2011. ...
Emission Recall 10136A - 02/23/2011
Loss of Hybrid Function-Replace Batteries: The recall affecting certain 2008-2010 Chevrolet Malibu hybrid vehicles has been revised to include a warning statement before service procedure step 1, a photo and two notes before step 7.3. The recall correction...
The Service Advisor - 03/10/2011
It has been said that service consultants are the face of General Motors. The customer purchases a vehicle from GM but never deals directly with any employee of the company; their dealings are with the dealership and most often with the service advisor....
Special Policy Coverage 10283 - 12/24/2010
Fuel Tank Filler Cap Leak: A vapor leak at the fuel tank filler cap on certain 2008-2009 Pontiac G8 vehicles may result in a diagnostic code being set and the illumination of the check engine light. To correct this condition dealers are to replace the...
Service Options - 04/12/2011
GM's new business model, Certified Service, is expected to steer more service customers to its dealerships. Automakers and dealers must focus on service and parts as a customer retention tool. GM has established an annual schedule for national service...
Emission Recall 11054 - 04/27/2011
Reduced Engine Performance and Emission Control-Replace Exhaust Gas Temperature Sensors: Approximately 9,000 vehicles are involved in the recall that address a condition with the circuit board welds on the EGT sensors in the exhaust system. Involved are...
Special Coverage 09186B - 04/12/2011
... to contamination. The special coverage covers certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles for 7 years or 100,000 miles. ...
Customer Satisfaction Program 10257B - 04/12/2011
Brake Pressure Modulator Valve Malfunction: Certain 2011 Buick LaCrosse vehicles may have a Brake Pressure Modulator Valve (BPMV) that contains a pressure relief valve that may not perform to specification under certain ABS events. Dealers are to inspect...
Safety Recall 10282B - 04/12/2011
... Stall, Engine May Not Start, MIL or SES Lamp: Certain 2005-2008 two wheel drive Pontiac Vibe vehicles equipped with a 1.8L MFI engine may have an improperly manufactured PCM. Dealers are to inspect the production number of the PCM, and if necessary,...
GM Acronyms - 04/12/2011
... a few more acronyms come into play. Acronyms listed on these reports are CPVS (adj): Cost Per Vehicle Serviced (adjusted); DPVS: Differential Points Per Vehicle Serviced and OP: Observation Period. The CPVS is reported as a dollar value in the summary...
Customer Satisfaction Recall 09104 - 01/06/2010
Front Door Latch Freezing: Certain 2008-2009 Cadillac CTS and 2009 Cadillac CTS-V vehicles registered in certain cold weather states may have a condition where water may enter the front door latch housing and potentially freeze. If this condition presents...
Upcoming Safety Recall 09230 - 01/06/2010
Roof Panel Separation: Approximately 22,000 Corvette vehicles are involved in an upcoming recall that requires the dealer to replace the roof panel. The adhesive between the roof panel and the frame may separate. Involved in the recall is the 2005-2007...
GlobalConnect - 02/04/2010
... you can search for the latest Technical Service Bulletin, PI, and Campaigns by week in the "newest information" link in SI?Take the opportunity to check out all that GlobalConnect has to offer! ...
Special Coverage Adjustment 08020 - 02/04/2010
... GM has issued a special coverage adjustment that applies to certain 2005-2007 Chevrolet Cobalt SS vehicles equipped with a 2.0L 4- cylinder engine. Some customers may comment on the illumination of the malfunction indicator lamp and/or lack of engine...
Headliner Wet/Water Leak from Front Sunroof Glass - 02/04/2010
... leak into the cab from the front sunroof glass on 2008-2009 Buick Enclave and 2007-2009 GMC Acadia vehicles. The customer may notice a water leak from the front sunroof glass. The weatherstrip/seal may have failed to retain its shape or the glass may...
Seat Heating and Ventilation - 05/12/2010
The heated seats on Global A architecture vehicles (2010 Camaro, LaCrosse, SRX, Equinox, Terrain) will only operate if the outside air temperature is below 50 deg. F. as measured by the outside air temperature sensor. Seat ventilation will only operate...
Midtronics GR8 Battery Tester - 05/12/2010
... tester/charger and provides a faster and safer recharge for all lead acid and AGM batteries. The new tester supports SPS programming events, recovers discharged batteries and provides in-dealership battery management capabilities. The tool provides an...
Safety Recall 09149A - 06/07/2010
... within recall bulletin 09149A has been updated. The recall involves certain 2003-2007 Cadillac CTS vehicles sold or currently registered in certain states. Dealers are to replace both front brake hose assemblies as specified within the recall. ...
Safety Recall 07035A - 06/07/2010
... to provide a service procedure revision. Certain 1997-2003 Buick Regal GS, Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged engine are involved in the recall. Dealers are to replace the left rocker cover gasket/grommets and the 1-3-5...
Customer Satisfaction Program 10085 - 06/07/2010
Airbag Readiness Light/Service Airbag Message: Approximately 131,017 vehicles may have a wear condition which could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and passenger...
Customer Satisfaction Recall 10193 - 08/10/2010
Headliner Odor: Certain 2011 model year Buick Regal vehicles may produce an odor from the headliner. Dealers are to inspect, and if necessary, replace the headliner.
GMVIS - 06/07/2010
... and Parts Workbenches in GlobalConnect. Dealers should be using the GMVIS replacement-Investigate Vehicle History. This resource may be found in Global Warranty Management under the Interface with Customer link. A link has been added to the workbenches...
Seat Adjustment - 07/02/2010
Customers of some 2004-2010 Chevrolet Colorado; 2004-2010 GMC Canyon vehicles equipped with front manual seats may comment that the front seat(s) appear to be stuck in position and they are unable to move the seat forward or rearward. This condition may...
From the Desk of a Service Manager - 04/13/2010
... GWM is a significant departure from the warranty management system of the past - WINS. With the new system, service managers have had to add ongoing daily training and updating to an already busy schedule.--------------------------------------------------------------------------------------------------------A...
Warranty 101 - 04/13/2010
... weeks under their belts. Regardless of how long you have been on the system it is still relatively new and there are many unique situations that we have yet to encounter. Make the extra effort to research the unique situations to make sure the transaction...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable...
Product Safety Recall 09226 - 03/11/2010
... if necessary, replace the fuel pump module. The recall applies to certain 2006 Chevrolet Cobalt vehicles registered in Arizona, Nevada and the 2007 Chevrolet Cobalt or 2007 Pontiac G5 registered in Arizona, California, Florida, Nevada, and Texas.&nb...
How To View A Transaction - 03/11/2010
... a LineActions02/16/10 00105638xxxx01/13/1043197011GTSKVE30AZxxxxxxZREG--- Regular Vehicle TransactionAcceptedNext Line Credit/Debit When viewing an accepted transaction, this option provides the opportunity to view a complete accounting of the...
Recovery - 06/07/2010
... auto retailers, which own more than 1,000 auto dealerships and sold 6% of the nation's 2.5 million new cars and trucks during the first quarter, have been enjoying gains in profits. The six chains have together reported a net income of $97.9 million...
Chevrolet Volt - 05/12/2010
... at the 2007 Detroit Auto Show and is GM's attempt to solve a range of concerns with electric vehicles. The Volt will travel 40 miles using an electric motor powered by a lithium ion battery, then uses an internal combustion engine to recharge the ba...
Owner's Manual Availability - 05/12/2010
Looking for particular information (how to reset a power folding mirror, for example) on a certain vehicle, but can't find it in the service manual? The owners manual provides technical or service information that is helpful to the customer and in the...
Missed Revenue - Active Service Consulting - 01/06/2010
... is everyone's job to address customer problems or concerns and address them; the cost of acquiring new (or losing) a customer is extraordinarily high! ...
PDI Fluid Adds ... On The Forum - 03/10/2011
In previous newsletter articles, the subject of PDI fluid adds has been discussed with an explanation of the basic claim process. In a recent discussion on the Warranty Forum, a member posed a great question: "Is there a ceiling on reimbursement on PDI...
Internal Warranty Training - At the Dealership Level - 03/10/2011
... changes. The Warranty Administration Program is one of those tools which includes the monthly newsletter, online warranty training and the forum; another are the resources available on GlobalConnect: bulletins, messages and updates.At the dealership...
Transmission Serial Numbers - 03/10/2011
... the serial number field in Global Warranty Management. It is also helpful to record the old and new serial numbers in the general comments section. Effective with transmission transactions submitted March 1, 2011, the serial number field will be monitored...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... A good warranty administrator understands that labour operations must be compatible to the vehicle and parts charged out on the job card.A great warranty administrator understands that labour operations reflect actual defects and failures and the easy...
Parts Expedite Revisions - 04/27/2011
... a part from another dealer, it is more cost effective to order the part. If the customer's vehicle is inoperable or unsafe to drive, a rental vehicle should be offered.If the required part is not available when ordered CSO-3, CSO-4, or CSO-5 and the...
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
... GM has issued a special coverage adjustment that applies to certain 2005-2007 Chevrolet Cobalt SS vehicles equipped with a 2.0L 4- cylinder engine. Some customers may comment on the illumination of the malfunction indicator lamp and/or lack of engine...
Headliner Wet/Water Leak from Front Sunroof Glass - 02/04/2010
... leak into the cab from the front sunroof glass on 2008-2009 Buick Enclave and 2007-2009 GMC Acadia vehicles. The customer may notice a water leak from the front sunroof glass. The weatherstrip/seal may have failed to retain its shape or the glass may...
Seat Heating and Ventilation - 05/12/2010
The heated seats on Global A architecture vehicles (2010 Camaro, LaCrosse, SRX, Equinox, Terrain) will only operate if the outside air temperature is below 50 deg. F. as measured by the outside air temperature sensor. Seat ventilation will only operate...
Midtronics GR8 Battery Tester - 05/12/2010
... tester/charger and provides a faster and safer recharge for all lead acid and AGM batteries. The new tester supports SPS programming events, recovers discharged batteries and provides in-dealership battery management capabilities. The tool provides an...
Safety Recall 09149A - 06/07/2010
... within recall bulletin 09149A has been updated. The recall involves certain 2003-2007 Cadillac CTS vehicles sold or currently registered in certain states. Dealers are to replace both front brake hose assemblies as specified within the recall. ...
Safety Recall 07035A - 06/07/2010
... to provide a service procedure revision. Certain 1997-2003 Buick Regal GS, Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged engine are involved in the recall. Dealers are to replace the left rocker cover gasket/grommets and the 1-3-5...
Customer Satisfaction Program 10085 - 06/07/2010
Airbag Readiness Light/Service Airbag Message: Approximately 131,017 vehicles may have a wear condition which could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and passenger...
Customer Satisfaction Recall 10193 - 08/10/2010
Headliner Odor: Certain 2011 model year Buick Regal vehicles may produce an odor from the headliner. Dealers are to inspect, and if necessary, replace the headliner.
GMVIS - 06/07/2010
... and Parts Workbenches in GlobalConnect. Dealers should be using the GMVIS replacement-Investigate Vehicle History. This resource may be found in Global Warranty Management under the Interface with Customer link. A link has been added to the workbenches...
Seat Adjustment - 07/02/2010
Customers of some 2004-2010 Chevrolet Colorado; 2004-2010 GMC Canyon vehicles equipped with front manual seats may comment that the front seat(s) appear to be stuck in position and they are unable to move the seat forward or rearward. This condition may...
From the Desk of a Service Manager - 04/13/2010
... GWM is a significant departure from the warranty management system of the past - WINS. With the new system, service managers have had to add ongoing daily training and updating to an already busy schedule.--------------------------------------------------------------------------------------------------------A...
Warranty 101 - 04/13/2010
... weeks under their belts. Regardless of how long you have been on the system it is still relatively new and there are many unique situations that we have yet to encounter. Make the extra effort to research the unique situations to make sure the transaction...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable...
Product Safety Recall 09226 - 03/11/2010
... if necessary, replace the fuel pump module. The recall applies to certain 2006 Chevrolet Cobalt vehicles registered in Arizona, Nevada and the 2007 Chevrolet Cobalt or 2007 Pontiac G5 registered in Arizona, California, Florida, Nevada, and Texas.&nb...
How To View A Transaction - 03/11/2010
... a LineActions02/16/10 00105638xxxx01/13/1043197011GTSKVE30AZxxxxxxZREG--- Regular Vehicle TransactionAcceptedNext Line Credit/Debit When viewing an accepted transaction, this option provides the opportunity to view a complete accounting of the...
Recovery - 06/07/2010
... auto retailers, which own more than 1,000 auto dealerships and sold 6% of the nation's 2.5 million new cars and trucks during the first quarter, have been enjoying gains in profits. The six chains have together reported a net income of $97.9 million...
Chevrolet Volt - 05/12/2010
... at the 2007 Detroit Auto Show and is GM's attempt to solve a range of concerns with electric vehicles. The Volt will travel 40 miles using an electric motor powered by a lithium ion battery, then uses an internal combustion engine to recharge the ba...
Owner's Manual Availability - 05/12/2010
Looking for particular information (how to reset a power folding mirror, for example) on a certain vehicle, but can't find it in the service manual? The owners manual provides technical or service information that is helpful to the customer and in the...
Missed Revenue - Active Service Consulting - 01/06/2010
... is everyone's job to address customer problems or concerns and address them; the cost of acquiring new (or losing) a customer is extraordinarily high! ...
PDI Fluid Adds ... On The Forum - 03/10/2011
In previous newsletter articles, the subject of PDI fluid adds has been discussed with an explanation of the basic claim process. In a recent discussion on the Warranty Forum, a member posed a great question: "Is there a ceiling on reimbursement on PDI...
Internal Warranty Training - At the Dealership Level - 03/10/2011
... changes. The Warranty Administration Program is one of those tools which includes the monthly newsletter, online warranty training and the forum; another are the resources available on GlobalConnect: bulletins, messages and updates.At the dealership...
Transmission Serial Numbers - 03/10/2011
... the serial number field in Global Warranty Management. It is also helpful to record the old and new serial numbers in the general comments section. Effective with transmission transactions submitted March 1, 2011, the serial number field will be monitored...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... A good warranty administrator understands that labour operations must be compatible to the vehicle and parts charged out on the job card.A great warranty administrator understands that labour operations reflect actual defects and failures and the easy...
Parts Expedite Revisions - 04/27/2011
... a part from another dealer, it is more cost effective to order the part. If the customer's vehicle is inoperable or unsafe to drive, a rental vehicle should be offered.If the required part is not available when ordered CSO-3, CSO-4, or CSO-5 and the...
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
Start/Stop Technology - 12/24/2010
... start/stop system first used on the 2007 Saturn Vue Green Line. The 2012 LaCrosse, with the new technology, will offer 25 mpg in city driving and 37 mpg on the highway. That is an increase from 19 city and 30 highway for the 2011 LaCrosse with the s...
Open Recalls - 12/24/2010
... recalls yet to be performed. Making the most of these service dollars is as simple as reviewing a vehicle's history and open field actions for any uncompleted campaigns or recalls. In addition, performing these services helps your dealership build a...
Recall/Campaign Review - 02/23/2011
... in GlobalConnect. We know that reviewing and completing open campaigns and recalls on each vehicle that visits the service department is an easy way to improve customer care and service department revenue. Keeping current on the changes in campaigns/recalls...
Global Warranty Management: Syntax Errors - 08/10/2010
... part number used multiple times.Foreign tourist VIN field not checked: this field is selected if a vehicle is repaired by a different Business Unit other than the Business Unit that it is assignedMaterial number not found: invalid part numberAll syntax...
Liftgate or Trunk Concern - 08/10/2010
... Equinox, 2007-2010 GMC Acadia, and 2010-2011 GMC Terrain. The condition may occur after the vehicle is exposed to snow, rain or a car wash. Conductive materials within the release switch may corrode due to moisture and/or road salt. Dealers are not to...
Safety Recall 10117A - 08/10/2010
... released safety recall 10091 for this condition on certain 2010 Chevrolet Express and GMC Savana vehicles. GM has identified that some of the generators were sold over the counter. The involved dealers are identified on the BAC list published with the...
A very sad audit - 10/13/2010
... the audit, he wrote again saying that he had been unable to replace his warranty clerk and his new bookkeeper was trying to submit the claims, and would the manufacturer send the list of claims wanted for the audit, so he could get them together and...
Special Coverage 10127 - 10/13/2010
Catalytic Converter Warranty Extension: The owners of approximately 40,000 Cadillac SRX and STS vehicles may comment on the illumination of the check engine light, a lack of engine power or an underbody rattle noise. The concerns may be caused by the...
Noncompliance Special Coverage 10407 - 12/24/2010
... center seat position in the trucks is not accessible as required by the Federal Standard for Motor Vehicle Safety. Customers will receive an owner manual supplement in the mail describing the use of the child restraint using a top tether in the center...
Process Review: Recall 10038 - 12/24/2010
... unless the V2276 Pedal Modification has been completed and the customer returns and requests a new pedal. Claims where the pedal has been replaced on the first visit often reject. Also, not completing the floor modification presents a serious safety...
Bulk Part Pricing - 10/14/2011
Dealers that use bulk parts for vehicle repairs should charge out the applicable bulk part number on the transaction. The quantity used should be entered with the smaller quantity measurement (quarts, ounces, feet). GWM will calculate the smaller quantity...
Rust Happens - 08/09/2011
... us live in that kind of environment. Body sheet metal panels are covered against rust during the vehicle bumper-to-bumper warranty period. Rusted through sheet metal panels are covered for 6 years or 100,000 miles. Cadillac, Buick, and Hummer coverage...
Empowerment Options - 08/09/2011
... 4: Dealer's may reimburse the customer up to $1,000 in certain unique situations for a vehicle payment using operation Z7091. Submit as a ZREG transaction with the exact dollar value of the monthly payment in the customer reimbursement net item field.Other...
The Volt - 08/09/2011
... Chevrolet Volt to 5,000 a month as the automaker looks to take the lead from Nissan in electrical vehicle sales. Nissan has sold 3,875 units of the Leaf in the U.S compared to GM's 2,745 Volt sales through June. At current production levels, both models...
Coolant Leak - 08/09/2011
... area of certain 2011-2012 Chevrolet Silverado HD 2500-3500 and 2011-2012 GMC Sierra HD 2500-3500 vehicles equipped with a 6.6L Duramax Diesel Engine. The condition may be caused from a coolant surge tank hose, cap or tank leak or could be residual from...
Warranty Parts Center - 06/08/2011
... clearly marked/circled/ identified with a marking pen. Whenever possible, the packaging from the new/ replacement component should be used to return the failed part. Utilize bubble wrap to protect fragile parts from damage during shipping. The hard copy...
GWM & IVH Shutdown - 01/19/2012
... at 9:00pm EST in preparation for an upcoming system deployment and system enhancements.Investigate Vehicle History will also be unavailable on Saturday, February 4, from 8:00am to 8:00pm EST and Wednesday, February 8, from 6:00pm through Sunday, February...
GMPP - 02/07/2012
... resources including the current GMPP Administration Guide, the CARES Online Job Aid, the GMPP Used Vehicle Inspection Form, and plan pricing guides. Utilize CARES online to obtain repair/service coverage confirmation- www.gmppcares.com. CARES will...
Transmission Flush - 02/07/2012
... 10 years or 150,000 miles. Consumers should still have the transmission service performed on those vehicles where it is required as stated in the owner's manual. ...
The Rookie Corner - 11/17/2011
... a given repair. The LTG within SI can provide a list of the labour operations, with times, for GM vehicles of any make and model for the last ten model years. The specific labour operation you are looking for can be found by either clicking on the category...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
The Rookie Corner - 12/15/2011
Don't Forget the Flow Rate, Temperature, and Cycle NumberEven new warranty administrators know that they must have a transmission flow code to get a major transmission repair or replacement paid. What many don't realize is that more than just the...
GMPP Tax Update for Indiana Dealers - 02/26/2013
Dealers must no longer charge sales tax on the sale of a vehicle service contract. The tax is now applicable on the parts that are charged to complete repairs. The Indiana Department of Revenue announced the change on January 8, 2013. The change...
Next-Gen Volt - 02/26/2013
GM anticipates that the next generation of electric vehicles and plug-ins will be even better. GM engineers have begun applying what they have learned from the Volt's real-world use to lower costs on the next generation. Because the model has been on...
End of the Avalanche - 02/26/2013
The Chevrolet Avalanche launched in 2001 as a 2002 model vehicle. Sales of the Avalanche peaked in 2003 at 93,482 units. Dealers say that the loyal Avalanche ownership base is eager to purchase the truck's final model year version. Production of the 2013...
... start/stop system first used on the 2007 Saturn Vue Green Line. The 2012 LaCrosse, with the new technology, will offer 25 mpg in city driving and 37 mpg on the highway. That is an increase from 19 city and 30 highway for the 2011 LaCrosse with the s...
Open Recalls - 12/24/2010
... recalls yet to be performed. Making the most of these service dollars is as simple as reviewing a vehicle's history and open field actions for any uncompleted campaigns or recalls. In addition, performing these services helps your dealership build a...
Recall/Campaign Review - 02/23/2011
... in GlobalConnect. We know that reviewing and completing open campaigns and recalls on each vehicle that visits the service department is an easy way to improve customer care and service department revenue. Keeping current on the changes in campaigns/recalls...
Global Warranty Management: Syntax Errors - 08/10/2010
... part number used multiple times.Foreign tourist VIN field not checked: this field is selected if a vehicle is repaired by a different Business Unit other than the Business Unit that it is assignedMaterial number not found: invalid part numberAll syntax...
Liftgate or Trunk Concern - 08/10/2010
... Equinox, 2007-2010 GMC Acadia, and 2010-2011 GMC Terrain. The condition may occur after the vehicle is exposed to snow, rain or a car wash. Conductive materials within the release switch may corrode due to moisture and/or road salt. Dealers are not to...
Safety Recall 10117A - 08/10/2010
... released safety recall 10091 for this condition on certain 2010 Chevrolet Express and GMC Savana vehicles. GM has identified that some of the generators were sold over the counter. The involved dealers are identified on the BAC list published with the...
A very sad audit - 10/13/2010
... the audit, he wrote again saying that he had been unable to replace his warranty clerk and his new bookkeeper was trying to submit the claims, and would the manufacturer send the list of claims wanted for the audit, so he could get them together and...
Special Coverage 10127 - 10/13/2010
Catalytic Converter Warranty Extension: The owners of approximately 40,000 Cadillac SRX and STS vehicles may comment on the illumination of the check engine light, a lack of engine power or an underbody rattle noise. The concerns may be caused by the...
Noncompliance Special Coverage 10407 - 12/24/2010
... center seat position in the trucks is not accessible as required by the Federal Standard for Motor Vehicle Safety. Customers will receive an owner manual supplement in the mail describing the use of the child restraint using a top tether in the center...
Process Review: Recall 10038 - 12/24/2010
... unless the V2276 Pedal Modification has been completed and the customer returns and requests a new pedal. Claims where the pedal has been replaced on the first visit often reject. Also, not completing the floor modification presents a serious safety...
Bulk Part Pricing - 10/14/2011
Dealers that use bulk parts for vehicle repairs should charge out the applicable bulk part number on the transaction. The quantity used should be entered with the smaller quantity measurement (quarts, ounces, feet). GWM will calculate the smaller quantity...
Rust Happens - 08/09/2011
... us live in that kind of environment. Body sheet metal panels are covered against rust during the vehicle bumper-to-bumper warranty period. Rusted through sheet metal panels are covered for 6 years or 100,000 miles. Cadillac, Buick, and Hummer coverage...
Empowerment Options - 08/09/2011
... 4: Dealer's may reimburse the customer up to $1,000 in certain unique situations for a vehicle payment using operation Z7091. Submit as a ZREG transaction with the exact dollar value of the monthly payment in the customer reimbursement net item field.Other...
The Volt - 08/09/2011
... Chevrolet Volt to 5,000 a month as the automaker looks to take the lead from Nissan in electrical vehicle sales. Nissan has sold 3,875 units of the Leaf in the U.S compared to GM's 2,745 Volt sales through June. At current production levels, both models...
Coolant Leak - 08/09/2011
... area of certain 2011-2012 Chevrolet Silverado HD 2500-3500 and 2011-2012 GMC Sierra HD 2500-3500 vehicles equipped with a 6.6L Duramax Diesel Engine. The condition may be caused from a coolant surge tank hose, cap or tank leak or could be residual from...
Warranty Parts Center - 06/08/2011
... clearly marked/circled/ identified with a marking pen. Whenever possible, the packaging from the new/ replacement component should be used to return the failed part. Utilize bubble wrap to protect fragile parts from damage during shipping. The hard copy...
GWM & IVH Shutdown - 01/19/2012
... at 9:00pm EST in preparation for an upcoming system deployment and system enhancements.Investigate Vehicle History will also be unavailable on Saturday, February 4, from 8:00am to 8:00pm EST and Wednesday, February 8, from 6:00pm through Sunday, February...
GMPP - 02/07/2012
... resources including the current GMPP Administration Guide, the CARES Online Job Aid, the GMPP Used Vehicle Inspection Form, and plan pricing guides. Utilize CARES online to obtain repair/service coverage confirmation- www.gmppcares.com. CARES will...
Transmission Flush - 02/07/2012
... 10 years or 150,000 miles. Consumers should still have the transmission service performed on those vehicles where it is required as stated in the owner's manual. ...
The Rookie Corner - 11/17/2011
... a given repair. The LTG within SI can provide a list of the labour operations, with times, for GM vehicles of any make and model for the last ten model years. The specific labour operation you are looking for can be found by either clicking on the category...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
The Rookie Corner - 12/15/2011
Don't Forget the Flow Rate, Temperature, and Cycle NumberEven new warranty administrators know that they must have a transmission flow code to get a major transmission repair or replacement paid. What many don't realize is that more than just the...
GMPP Tax Update for Indiana Dealers - 02/26/2013
Dealers must no longer charge sales tax on the sale of a vehicle service contract. The tax is now applicable on the parts that are charged to complete repairs. The Indiana Department of Revenue announced the change on January 8, 2013. The change...
Next-Gen Volt - 02/26/2013
GM anticipates that the next generation of electric vehicles and plug-ins will be even better. GM engineers have begun applying what they have learned from the Volt's real-world use to lower costs on the next generation. Because the model has been on...
End of the Avalanche - 02/26/2013
The Chevrolet Avalanche launched in 2001 as a 2002 model vehicle. Sales of the Avalanche peaked in 2003 at 93,482 units. Dealers say that the loyal Avalanche ownership base is eager to purchase the truck's final model year version. Production of the 2013...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...
Paint-less Dent Repair - 04/12/2013
The paint-less dent repair process involves removing dents from vehicles without painting. Special tools are used to remove shallow dents without drilling holes in the body. The process eliminates the need to fill, paint, or replace the panel. Paint-less...
Isuzu Ascender - 04/12/2013
... with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary equipment to program the door switch module. Therefore, when necessary some Isuzu service...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac...
2013 Camaro5 Fest - 09/04/2013
The 2013 Camaro5 Fest took place on August 1-3, 2013, in Indianapolis, IN. Owners of 2010-2013 Camaro vehicles that attended received a coupon for the installation of a Camaro specific Chevrolet Performance Part or Accessory that was identified in the...
The LTG - 10/01/2013
... and research technical literature, obtain and return special or essential tools, repair variation/vehicle age as well as an allowance for personal time.Disagree with the labour time allowance for a particular operation? GM provides dealers with the opportunity...
Option C Enrollment - 10/01/2013
... that are in the third year of enrollment in Option C will soon have the opportunity to either renew their agreement in the program or cancel it and move to Option A. Eligible dealers that are currently enrolled in Option A will also have the opportunity...
2014 Equinox and Terrain - 10/01/2013
... (2014) where the panel was eliminated. Installation of the floor filler panel on a 2014 model year vehicle would be at the customer's expense. ...
Difficult to Resolve Tire/Wheel Vibration Concerns - 10/01/2013
... trucks may comment on a vibration that is felt in the steering wheel, seat or floorboard of the vehicle. Bulletin 13-03-10-002 addresses early unsuccessful repair attempts and the repairs required beyond balancing. The tire/wheel assembly may be out...
Return and Repair Program - 06/19/2013
... GM has instituted a Return and Repair Program on 13 different remanufactured components on select vehicles. The R&R Program form is included with Global Message G_0000167345, dated 6/2013. The specific part numbers associated with the program are...
Powertrain Warranty Coverage - 06/19/2013
... components are no longer included in the extended powertrain warranty coverage (2010-2014MY vehicles): throttle body, PCM, starter, in tank fuel pump (gas), fuel injectors (gas), fuel rail (gas), clutch and pressure plate, TCM and wheel bearings.&nb...
2014 Sierra Denali - 07/03/2013
The relaunched Denali is scheduled to arrive at dealerships this fall. It will have a new 6.2L V8 engine that produces 420 hp and 450 lb-ft of torque. The Denali will also have more power than any other light duty pickup truck, with the ability to tow...
Distracted Driving - 06/06/2012
... and cover only factory installed equipment, not the cell phone. NHTSA is limited to regulating vehicle equipment, not mobile devices brought in by vehicle occupants. ...
Maintenance Coupon Reminder - 04/13/2012
About a year ago the GM Card RouteOne Program was announced. New GM Card RouteOne customers received two maintenance certificates, and each included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating...
Authorizations and Approvals - 05/02/2012
... at the time of repair and/or when an empowerment decision is made. For example, if a customer's vehicle is beyond warranty and the service manager offers a policy decision, the manager must at that point document their approval with the appropriate authorization;...
Steering Gear Replacements - 05/02/2012
... replacement of the gear. Technicians should always review applicable bulletins when performing the vehicle diagnosis. ...
Transmission Overhaul - 05/02/2012
Customers of certain 2008 Buick Enclave, 2007 GMC Acadia, and 2007 Pontiac G6 vehicles equipped with a 6T70/6T75 automatic transmission built prior to June 15, 2007, may have concerns with a binding condition on a 3-4 shift or 4-3 shift. The condition...
Phone Pics - 10/08/2012
Applications such as ClearMechanic allow technicians to snap photos or video of vehicle concerns and upload them to the dealership's website. The customer can go to the dealership website, enter their job card number and see digital evidence of the problem....
Hybrid Two-Mode High Voltage Battery - 10/08/2012
... that the proper diagnosis has been performed and, if necessary, make arrangements for ordering a new unit. Only return the old unit to the WPC if requested for return. In order to receive core credit, the battery assembly must be returned using the Heavy...
Option C Enrollment - 11/05/2012
... that are in the third year of enrollment in Option C will soon have the opportunity to either renew their agreement in the program or cancel it and move to Option A. Dealers that are currently enrolled in Option A will also have the opportunity to enroll...
Service Retention - 08/30/2012
... plan are likely to continue servicing at the dealership after expiration. Approximately 1 in 4 US vehicle owners have a dealer/OEM prepaid or free maintenance plan. 62% of those with service plans that are used for all maintenance services are likely...
UPS Shipping Labels - 12/18/2012
... pop-up window will appear. Once the link for shipping parts less than 150 pounds is selected, a new UPS Service Terms and Conditions screen will appear. This screen will only appear one time and only with parts that weigh less than 150 pounds. Select...
Base Time Clock Time Changes - 06/20/2022
... with written documentation to support the time submitted in the transaction. After performing vehicle diagnosis, it may be necessary to review the LTG for the repair that the technician will be performing. If the labor operation is listed as a ST operation,...
Chassis Parts Lifetime Warranty - 05/25/2022
... are not to issue a consumer warranty certificate when the part is installed under the New Vehicle Warranty or GM Parts and Accessories Warranties where the customer does not pay for any portion of the repair. Verify warranty eligibility by requesting...
Missed Revenue - 05/25/2022
... parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts...
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...
Paint-less Dent Repair - 04/12/2013
The paint-less dent repair process involves removing dents from vehicles without painting. Special tools are used to remove shallow dents without drilling holes in the body. The process eliminates the need to fill, paint, or replace the panel. Paint-less...
Isuzu Ascender - 04/12/2013
... with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary equipment to program the door switch module. Therefore, when necessary some Isuzu service...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac...
2013 Camaro5 Fest - 09/04/2013
The 2013 Camaro5 Fest took place on August 1-3, 2013, in Indianapolis, IN. Owners of 2010-2013 Camaro vehicles that attended received a coupon for the installation of a Camaro specific Chevrolet Performance Part or Accessory that was identified in the...
The LTG - 10/01/2013
... and research technical literature, obtain and return special or essential tools, repair variation/vehicle age as well as an allowance for personal time.Disagree with the labour time allowance for a particular operation? GM provides dealers with the opportunity...
Option C Enrollment - 10/01/2013
... that are in the third year of enrollment in Option C will soon have the opportunity to either renew their agreement in the program or cancel it and move to Option A. Eligible dealers that are currently enrolled in Option A will also have the opportunity...
2014 Equinox and Terrain - 10/01/2013
... (2014) where the panel was eliminated. Installation of the floor filler panel on a 2014 model year vehicle would be at the customer's expense. ...
Difficult to Resolve Tire/Wheel Vibration Concerns - 10/01/2013
... trucks may comment on a vibration that is felt in the steering wheel, seat or floorboard of the vehicle. Bulletin 13-03-10-002 addresses early unsuccessful repair attempts and the repairs required beyond balancing. The tire/wheel assembly may be out...
Return and Repair Program - 06/19/2013
... GM has instituted a Return and Repair Program on 13 different remanufactured components on select vehicles. The R&R Program form is included with Global Message G_0000167345, dated 6/2013. The specific part numbers associated with the program are...
Powertrain Warranty Coverage - 06/19/2013
... components are no longer included in the extended powertrain warranty coverage (2010-2014MY vehicles): throttle body, PCM, starter, in tank fuel pump (gas), fuel injectors (gas), fuel rail (gas), clutch and pressure plate, TCM and wheel bearings.&nb...
2014 Sierra Denali - 07/03/2013
The relaunched Denali is scheduled to arrive at dealerships this fall. It will have a new 6.2L V8 engine that produces 420 hp and 450 lb-ft of torque. The Denali will also have more power than any other light duty pickup truck, with the ability to tow...
Distracted Driving - 06/06/2012
... and cover only factory installed equipment, not the cell phone. NHTSA is limited to regulating vehicle equipment, not mobile devices brought in by vehicle occupants. ...
Maintenance Coupon Reminder - 04/13/2012
About a year ago the GM Card RouteOne Program was announced. New GM Card RouteOne customers received two maintenance certificates, and each included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating...
Authorizations and Approvals - 05/02/2012
... at the time of repair and/or when an empowerment decision is made. For example, if a customer's vehicle is beyond warranty and the service manager offers a policy decision, the manager must at that point document their approval with the appropriate authorization;...
Steering Gear Replacements - 05/02/2012
... replacement of the gear. Technicians should always review applicable bulletins when performing the vehicle diagnosis. ...
Transmission Overhaul - 05/02/2012
Customers of certain 2008 Buick Enclave, 2007 GMC Acadia, and 2007 Pontiac G6 vehicles equipped with a 6T70/6T75 automatic transmission built prior to June 15, 2007, may have concerns with a binding condition on a 3-4 shift or 4-3 shift. The condition...
Phone Pics - 10/08/2012
Applications such as ClearMechanic allow technicians to snap photos or video of vehicle concerns and upload them to the dealership's website. The customer can go to the dealership website, enter their job card number and see digital evidence of the problem....
Hybrid Two-Mode High Voltage Battery - 10/08/2012
... that the proper diagnosis has been performed and, if necessary, make arrangements for ordering a new unit. Only return the old unit to the WPC if requested for return. In order to receive core credit, the battery assembly must be returned using the Heavy...
Option C Enrollment - 11/05/2012
... that are in the third year of enrollment in Option C will soon have the opportunity to either renew their agreement in the program or cancel it and move to Option A. Dealers that are currently enrolled in Option A will also have the opportunity to enroll...
Service Retention - 08/30/2012
... plan are likely to continue servicing at the dealership after expiration. Approximately 1 in 4 US vehicle owners have a dealer/OEM prepaid or free maintenance plan. 62% of those with service plans that are used for all maintenance services are likely...
UPS Shipping Labels - 12/18/2012
... pop-up window will appear. Once the link for shipping parts less than 150 pounds is selected, a new UPS Service Terms and Conditions screen will appear. This screen will only appear one time and only with parts that weigh less than 150 pounds. Select...
Base Time Clock Time Changes - 06/20/2022
... with written documentation to support the time submitted in the transaction. After performing vehicle diagnosis, it may be necessary to review the LTG for the repair that the technician will be performing. If the labor operation is listed as a ST operation,...
Chassis Parts Lifetime Warranty - 05/25/2022
... are not to issue a consumer warranty certificate when the part is installed under the New Vehicle Warranty or GM Parts and Accessories Warranties where the customer does not pay for any portion of the repair. Verify warranty eligibility by requesting...
Missed Revenue - 05/25/2022
... parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... being tested. Example steps your technician might take to find a fluid leak include: Get the vehicle up to normal operating temperature. Inspect for drips. Identify the type of fluid and the approximate location of the leak. Inspect sealing surfaces,...
Bolt High Voltage Batteries - 09/26/2022
... an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic software update or for a full EV battery pack replacement to close the recall, dealers should update, print, and present the Bolt...
Transportation Claims and Related Damage - 09/26/2022
... receipt that was not identifiable at the time of the inspection and was not discovered until the vehicle was disassembled. Just like consequential damage in a warranty claim, all repairs will be submitted with the labor operation that coincides with...
R-1234yf and Missed Revenue - 08/22/2022
When servicing vehicles with R-1234yf, dealers must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. Additionally, the...
Option C Labor Rate - 01/03/2022
On January 1, 2022, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Proper Battery Testing - 01/27/2022
... of not testing the battery with the correct CCA rating and/or not testing in the “out of vehicle” mode. Techlink has a reference chart that lists each model year, engine RPO and whether the battery type is Flooded or AGM. Selecting the correct...
Reject of the Month - January 2022 - 01/03/2022
... Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. The claim was for a valve spring replacement on a Chevrolet Corvette. At the time of the repair the...
Up Assembly Process - 01/27/2021
... place of a single component for a warranty repair, the entire up assembly must be installed on the vehicle. All parts removed from the vehicle should be retained and subsequently scrapped in accordance with GM Policies & Procedures. Any Warranty...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... reject with this reject code: Error 023 : Service Agent is not allowed to submit transactions for vehicle model (e.g. 1FC48, 1RF68) and there is no possibility of getting reimbursed for the transaction. Restrictions may be viewed in GWM under...
Reject of the Month - February 2021 - 01/27/2021
... owner of a 2017 Cadillac Escalade took their vehicle to the service department with an intermittent noise concern from the rear of the vehicle. The technician verified the noise was coming from the rear end, disassembled the rear differential and found...
Labor Time Allowance - 12/29/2020
... the corresponding labor operation, specific vehicle application, the current labor time, the new labor time, and the overall time difference. In addition to the advanced notice of labor time changes, when appropriate, videos will be released to...
PIP5710 Charge Air Cooler Tube - 01/27/2021
Select 2020-21 Equinox, Terrain, Malibu vehicles may have an issue with the CAC tube disconnecting from the throttle body resulting in reduced engine power. Technicians are advised to follow PIP5710. The bulletin repairs include making sure the seal is...
Reject of the Month - May 2021 - 04/29/2021
... allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle getting loud while going over 25 mph. The technician at their local dealership found that the vehicle was leaking oil from the rear main crank...
Courtesy Transportation Program Updates - 05/26/2021
... allowance for Qualified Chevrolet Buick GMC Courtesy Transportation Program (CTP) loaner vehicles has increased to a maximum of $46 per day or $23 for same/partial day loaners. Dealers with a physical address in a high expense area are eligible for an...
Window Glass - 05/26/2021
... potential warranty condition due to a poor-quality belt seal. Pictures taken from the side of the vehicle that show the B-pillar glass edge are recommended in support of the warranty claim. ...
Accounting of Labor Time - 06/29/2021
... must be included. Valid time stamps support the actual time that the technician is working on the vehicle. Ensure that all elements of the repair (time documentation, parts billed on the job card, OLH, etc) must follow a logical order for the repair...
What's the Cause? - 06/29/2021
... failure to be part of the written story, as told by the technician repairing a customer’s vehicle. Technicians know this, it’s been a requirement forever, yet many warranty administrators face job card after job card that are missing this...
Claiming Shuttle Allowance - 10/01/2021
With the shortage of vehicles available to put into your Courtesy Transportation Program, shuttle service is filling the void for many dealerships. You are allowed to claim $7.50 for a one-way shuttle and $15.00 for a two-way. Whether you transport your...
Option C Labor Rate - 12/01/2021
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
A Warranty Administrators Day - 10/01/2021
... from a well-skilled warranty administrator was either an after-thought or not an option. A new warranty administrator generally does not receive the critical on-the-job training necessary to efficiently perform the day-to-day tasks of the position....
Option C Labor Rate Increase - 11/22/2022
On January 1, 2023, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Return to Office - 11/21/2022
GM has set a new deadline of January 30 for most salaried employees to stop working remotely for most of the workweek. GM initially intended to call workers to return to the office for three or more days a week in December. Senior leadership has decided...
OLH Empowerment - 01/05/2023
In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process...
Ultium PowerUp Level 2 Home Charger - 01/05/2023
... parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty is only valid for the original purchaser and is not transferable....
Corvette E-Ray - 01/24/2023
... 1953 model Corvette was the first mass produced, fiberglass bodied sports car in the US. The new E-Ray is anticipated to be a game changer as it will be the first electrified Corvette as the supercar moves toward an all-electric future. The E-Ray is...
... being tested. Example steps your technician might take to find a fluid leak include: Get the vehicle up to normal operating temperature. Inspect for drips. Identify the type of fluid and the approximate location of the leak. Inspect sealing surfaces,...
Bolt High Voltage Batteries - 09/26/2022
... an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic software update or for a full EV battery pack replacement to close the recall, dealers should update, print, and present the Bolt...
Transportation Claims and Related Damage - 09/26/2022
... receipt that was not identifiable at the time of the inspection and was not discovered until the vehicle was disassembled. Just like consequential damage in a warranty claim, all repairs will be submitted with the labor operation that coincides with...
R-1234yf and Missed Revenue - 08/22/2022
When servicing vehicles with R-1234yf, dealers must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. Additionally, the...
Option C Labor Rate - 01/03/2022
On January 1, 2022, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Proper Battery Testing - 01/27/2022
... of not testing the battery with the correct CCA rating and/or not testing in the “out of vehicle” mode. Techlink has a reference chart that lists each model year, engine RPO and whether the battery type is Flooded or AGM. Selecting the correct...
Reject of the Month - January 2022 - 01/03/2022
... Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. The claim was for a valve spring replacement on a Chevrolet Corvette. At the time of the repair the...
Up Assembly Process - 01/27/2021
... place of a single component for a warranty repair, the entire up assembly must be installed on the vehicle. All parts removed from the vehicle should be retained and subsequently scrapped in accordance with GM Policies & Procedures. Any Warranty...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... reject with this reject code: Error 023 : Service Agent is not allowed to submit transactions for vehicle model (e.g. 1FC48, 1RF68) and there is no possibility of getting reimbursed for the transaction. Restrictions may be viewed in GWM under...
Reject of the Month - February 2021 - 01/27/2021
... owner of a 2017 Cadillac Escalade took their vehicle to the service department with an intermittent noise concern from the rear of the vehicle. The technician verified the noise was coming from the rear end, disassembled the rear differential and found...
Labor Time Allowance - 12/29/2020
... the corresponding labor operation, specific vehicle application, the current labor time, the new labor time, and the overall time difference. In addition to the advanced notice of labor time changes, when appropriate, videos will be released to...
PIP5710 Charge Air Cooler Tube - 01/27/2021
Select 2020-21 Equinox, Terrain, Malibu vehicles may have an issue with the CAC tube disconnecting from the throttle body resulting in reduced engine power. Technicians are advised to follow PIP5710. The bulletin repairs include making sure the seal is...
Reject of the Month - May 2021 - 04/29/2021
... allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle getting loud while going over 25 mph. The technician at their local dealership found that the vehicle was leaking oil from the rear main crank...
Courtesy Transportation Program Updates - 05/26/2021
... allowance for Qualified Chevrolet Buick GMC Courtesy Transportation Program (CTP) loaner vehicles has increased to a maximum of $46 per day or $23 for same/partial day loaners. Dealers with a physical address in a high expense area are eligible for an...
Window Glass - 05/26/2021
... potential warranty condition due to a poor-quality belt seal. Pictures taken from the side of the vehicle that show the B-pillar glass edge are recommended in support of the warranty claim. ...
Accounting of Labor Time - 06/29/2021
... must be included. Valid time stamps support the actual time that the technician is working on the vehicle. Ensure that all elements of the repair (time documentation, parts billed on the job card, OLH, etc) must follow a logical order for the repair...
What's the Cause? - 06/29/2021
... failure to be part of the written story, as told by the technician repairing a customer’s vehicle. Technicians know this, it’s been a requirement forever, yet many warranty administrators face job card after job card that are missing this...
Claiming Shuttle Allowance - 10/01/2021
With the shortage of vehicles available to put into your Courtesy Transportation Program, shuttle service is filling the void for many dealerships. You are allowed to claim $7.50 for a one-way shuttle and $15.00 for a two-way. Whether you transport your...
Option C Labor Rate - 12/01/2021
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
A Warranty Administrators Day - 10/01/2021
... from a well-skilled warranty administrator was either an after-thought or not an option. A new warranty administrator generally does not receive the critical on-the-job training necessary to efficiently perform the day-to-day tasks of the position....
Option C Labor Rate Increase - 11/22/2022
On January 1, 2023, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Return to Office - 11/21/2022
GM has set a new deadline of January 30 for most salaried employees to stop working remotely for most of the workweek. GM initially intended to call workers to return to the office for three or more days a week in December. Senior leadership has decided...
OLH Empowerment - 01/05/2023
In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process...
Ultium PowerUp Level 2 Home Charger - 01/05/2023
... parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty is only valid for the original purchaser and is not transferable....
Corvette E-Ray - 01/24/2023
... 1953 model Corvette was the first mass produced, fiberglass bodied sports car in the US. The new E-Ray is anticipated to be a game changer as it will be the first electrified Corvette as the supercar moves toward an all-electric future. The E-Ray is...
Option C Labor Rate - 01/04/2023
On January 1, 2023, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Personal Property Damage - 07/25/2023
... for damage to their personal property arising out of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008 include: Clothing or other...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... being tested. Examples of steps your technician might take to find a fluid leak include: Get the vehicle up to normal operating temperature. Inspect for drips. Identify the type of fluid and the approximate location of the leak. Inspect sealing surfaces,...
Bulletin 24-NA-054 - 03/23/2024
Information on No Heated Seats or Heated Steering Wheel During Remote Start A new bulletin came out March 15th, 2024. Unlike most bulletins that provide helpful information for the technician in the repair process, this bulletin has information...
Dealer Empowerment - 03/23/2024
... goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The bulletin provides guidelines to further assist dealer managers in the utilization of these tools to resolve customer...
Hummer EV 37" Tire Calibration - 02/26/2024
When a 2022MY or newer GMC Hummer EV is modified with aftermarket oversize tires (37” only) the odometer and speedometer should be recalibrated to maintain accurate readings. A tire no larger than 37”x12.5” is recommended. Techline Customer...
Authorization Code G and SAVI - 01/29/2024
... the ability to self-authorize transactions that have rejected due with error message 872: Dongle vehicle data is required for this transaction and not received. Those dealers received notification in early January that they are empowered to self-authorize...
Option C Labor Rate - 12/26/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... Duplicated Bulletin, 22-NA-038 was recently revised. The bulletin applies to 2022-24 model year vehicles. CCND Bulletin 06-00-89-026 applies to 2021 and prior model year vehicles. In addition to including the 2024 model year, bulletin 22-NA-038 has been...
Authorization Code G and SAVI - 10/25/2023
... the ability to self-authorize transactions that have rejected with error message 872: Dongle vehicle data is required for this transaction and not received. Those dealers received notification in early October that they are empowered to self-authorize...
Reject of the Month - November 2023 - 10/25/2023
... the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there was a paint defect underneath. The...
Battery Tester - 10/25/2023
... DCBS is programmed with the dealerships correct 6-digit BAC code. Disconnect the battery from the vehicle. Enter the correct VIN and Job Card Number. Select the proper battery type and CCA rating (there are two common types of CCA Ratings: EN CCA &...
Option C Labor Rate Increase - 11/29/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Cadillac Escalade IQ - 08/29/2023
The 2025 Cadillac Escalade IQ is expected to go into production in summer 2024 at GM’s Factory Zero electric vehicle assembly plant in Detroit. The base price will be around $130,000. The full-size SUV will offer advanced technology, luxury comforts...
SAVI Enhancements - 09/25/2023
... announced some key process enhancements. Dongle scans offer the ability to capture important vehicle information at the beginning of each service event and provide real-time quality data back to GM. The timeframe to complete a dongle scan has been...
Warranty Related Manuals - 07/29/2015
A few of you may have wondered where the various warranty related manuals went after the transition to the new GlobalConnect site.Once you are logged on to GlobalConnect, select Service from the Departments tab. There is a Quick Links area on the right...
Engine Misfire/Tick Noise - 06/30/2015
... guides as well if the lifter has spun the bore. The bulletin address Cadillac, GMC, and Chevrolet vehicles equipped with a 5.3L or 6.2L engine model years 2014 and 2015. ...
Bulk Parts - 06/30/2015
... is actually used (the difference between the recovered and charged amount that is listed on the Vehicle Data Summary). The amount entered in the part quantity field must be in 10 gram increments. At time of print, the dealer cost for a 10 gram quantity...
Choosing The Correct Labor Operation - 06/02/2015
... GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor operation for the repair made so that an accurate reflection of what has...
Bulletin 04-00-89-015J: - 03/26/2015
... of the original bulletin in April 2004, we have covered the policies contained within in numerous newsletter articles. The bulletin has evolved from a lengthy 18 points, to 10 points in 2013, to the most current version with 8 important points. In...
2015 Warranty Workshops - 12/19/2014
... TX4/16/2015... Denver, CO5/12/2015... Lansing, MI5/14/2015... New York, NY6/9/2015... Kansas City, MO6/11/2015... Bozeman, MT 8/20/2015... Chicago, IL 9/15/2015... Philadelphia, PA 9/17/2015... Minneapolis,...
It Takes a Village - 12/19/2014
... involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service managers who are struggling to comply. We work hard every day to keep you aware of important policy...
Service Management Approval - 01/21/2015
... with a customer originated concern with no corrective action indicated during diagnosis. Vehicles in Service Agent inventory are not eligible. Labor operation usage must be approved by service management and noted on the job card prior to submission.Diagnostic/add...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... it difficult to be fully compliant. Since the addition of documenting the time of approval is a newer requirement, it is being missed. Additionally, explanations as to why approval was made are not always well written. If you are not the service manager...
Lithium Ion Batteries - 11/18/2013
... within the specified parameters, the dealer will be charged retail price for the component. Vehicles that have lithium ion battery requirements include the 2011 to current Chevrolet Volt, 2013 to current Chevrolet Malibu Eco, 2014 Chevrolet Spark EV,...
On January 1, 2023, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Personal Property Damage - 07/25/2023
... for damage to their personal property arising out of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008 include: Clothing or other...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... being tested. Examples of steps your technician might take to find a fluid leak include: Get the vehicle up to normal operating temperature. Inspect for drips. Identify the type of fluid and the approximate location of the leak. Inspect sealing surfaces,...
Bulletin 24-NA-054 - 03/23/2024
Information on No Heated Seats or Heated Steering Wheel During Remote Start A new bulletin came out March 15th, 2024. Unlike most bulletins that provide helpful information for the technician in the repair process, this bulletin has information...
Dealer Empowerment - 03/23/2024
... goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The bulletin provides guidelines to further assist dealer managers in the utilization of these tools to resolve customer...
Hummer EV 37" Tire Calibration - 02/26/2024
When a 2022MY or newer GMC Hummer EV is modified with aftermarket oversize tires (37” only) the odometer and speedometer should be recalibrated to maintain accurate readings. A tire no larger than 37”x12.5” is recommended. Techline Customer...
Authorization Code G and SAVI - 01/29/2024
... the ability to self-authorize transactions that have rejected due with error message 872: Dongle vehicle data is required for this transaction and not received. Those dealers received notification in early January that they are empowered to self-authorize...
Option C Labor Rate - 12/26/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... Duplicated Bulletin, 22-NA-038 was recently revised. The bulletin applies to 2022-24 model year vehicles. CCND Bulletin 06-00-89-026 applies to 2021 and prior model year vehicles. In addition to including the 2024 model year, bulletin 22-NA-038 has been...
Authorization Code G and SAVI - 10/25/2023
... the ability to self-authorize transactions that have rejected with error message 872: Dongle vehicle data is required for this transaction and not received. Those dealers received notification in early October that they are empowered to self-authorize...
Reject of the Month - November 2023 - 10/25/2023
... the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there was a paint defect underneath. The...
Battery Tester - 10/25/2023
... DCBS is programmed with the dealerships correct 6-digit BAC code. Disconnect the battery from the vehicle. Enter the correct VIN and Job Card Number. Select the proper battery type and CCA rating (there are two common types of CCA Ratings: EN CCA &...
Option C Labor Rate Increase - 11/29/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Cadillac Escalade IQ - 08/29/2023
The 2025 Cadillac Escalade IQ is expected to go into production in summer 2024 at GM’s Factory Zero electric vehicle assembly plant in Detroit. The base price will be around $130,000. The full-size SUV will offer advanced technology, luxury comforts...
SAVI Enhancements - 09/25/2023
... announced some key process enhancements. Dongle scans offer the ability to capture important vehicle information at the beginning of each service event and provide real-time quality data back to GM. The timeframe to complete a dongle scan has been...
Warranty Related Manuals - 07/29/2015
A few of you may have wondered where the various warranty related manuals went after the transition to the new GlobalConnect site.Once you are logged on to GlobalConnect, select Service from the Departments tab. There is a Quick Links area on the right...
Engine Misfire/Tick Noise - 06/30/2015
... guides as well if the lifter has spun the bore. The bulletin address Cadillac, GMC, and Chevrolet vehicles equipped with a 5.3L or 6.2L engine model years 2014 and 2015. ...
Bulk Parts - 06/30/2015
... is actually used (the difference between the recovered and charged amount that is listed on the Vehicle Data Summary). The amount entered in the part quantity field must be in 10 gram increments. At time of print, the dealer cost for a 10 gram quantity...
Choosing The Correct Labor Operation - 06/02/2015
... GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor operation for the repair made so that an accurate reflection of what has...
Bulletin 04-00-89-015J: - 03/26/2015
... of the original bulletin in April 2004, we have covered the policies contained within in numerous newsletter articles. The bulletin has evolved from a lengthy 18 points, to 10 points in 2013, to the most current version with 8 important points. In...
2015 Warranty Workshops - 12/19/2014
... TX4/16/2015... Denver, CO5/12/2015... Lansing, MI5/14/2015... New York, NY6/9/2015... Kansas City, MO6/11/2015... Bozeman, MT 8/20/2015... Chicago, IL 9/15/2015... Philadelphia, PA 9/17/2015... Minneapolis,...
It Takes a Village - 12/19/2014
... involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service managers who are struggling to comply. We work hard every day to keep you aware of important policy...
Service Management Approval - 01/21/2015
... with a customer originated concern with no corrective action indicated during diagnosis. Vehicles in Service Agent inventory are not eligible. Labor operation usage must be approved by service management and noted on the job card prior to submission.Diagnostic/add...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... it difficult to be fully compliant. Since the addition of documenting the time of approval is a newer requirement, it is being missed. Additionally, explanations as to why approval was made are not always well written. If you are not the service manager...
Lithium Ion Batteries - 11/18/2013
... within the specified parameters, the dealer will be charged retail price for the component. Vehicles that have lithium ion battery requirements include the 2011 to current Chevrolet Volt, 2013 to current Chevrolet Malibu Eco, 2014 Chevrolet Spark EV,...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
GM Customer Care and Aftersales recently announced a new program where your customers can receive $20 off a customer paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program....
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
March Madness - 02/27/2014
... desk. Your solution just might make you a $100! See the "Share A Tip" article in this month's newsletter for details. ...
Michelin Tire Recall - 01/28/2014
A motor vehicle safety recall is in effect for the Michelin LTX M/S LT225/75R16 LRE tire. The tires are typically found on commercial light trucks, full-sized heavy duty vans, small RV's, and some large pickup trucks. Tire owners may contact the dealership...
No PQC Contact Required - 01/28/2014
... replacement such as proper component diagnosis, cost out analysis, and validation that the vehicle has factory calibrations. That documentation must also be included with a copy of the repair order with component returns to the WPC.Go the to the Analyze...
Electronic Exchange - 01/28/2014
Bulletin 08-08-44-029 has been updated. The latest version reflects 2014 and prior GM vehicles, and also provides an update to the ESC information. Electronic products that are serviced by the Warranty and Goodwill Exchange Program include: radios, CD...
Paint Warranty Claims - 01/28/2014
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a genuine GM part, including paint repairs that are sublet, and enter the part with the paint labour code. There is a possibility...
Duramax Diesel Glow Plugs - 08/05/2014
... plug tip during normal engine operation, which will cause difficulty with the installation of a new glow plug. EN-51249 Glow Plug Bore Reamer is now available for carbon removal. The tool is not threaded so it may be used with multiple model years. The...
Smartphone App - 07/01/2014
... the customer's driving habits. The app is currently available to drivers in Montana, Nebraska, and New Hampshire. The app may roll out to other states this year. ...
Ignition Switch & the WPC - 08/05/2014
On July 16, an additional screen was added to the GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for...
Ignition Recall Update - 06/06/2014
... GM Customer Assistance Center. The CAC advisor receives the customer's request with contact and vehicle information, generates a case and then emails the request to the customer's preferred dealership Customer Experience Manager. The purpose of...
DTC's and Symptom Bytes - 06/06/2014
... and pinpoints the problem for the supplier and engineering when trying to find the root cause of a vehicle problem. The DTC and the symptom byte should be entered in the cause field of the warranty transaction. The symptom byte is also required to be...
Tire Replacement Labour Operations - 06/06/2014
... allowance. Tires that must be replaced because they are not the correct tires for the vehicle (wrong size or brand), but are not defective are submitted with a specific labour operation, 8060420.Tires that must be replaced due to transportation...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
Vehicles with open recall numbers 13454 and 14063 will also require completion of 14113 or 14133 depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently ...
OLH and Straight Time - 10/02/2015
... Time (indicated as ST in the LTG) is time that is not published in the LTG; typically found when a new model or model year is released and added to the LTG. The technician is required to document the steps taken to support the repair. Service management...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Stop/Start Auxiliary Batteries - 08/23/2016
Vehicles that are equipped with stop/start auxiliary batteries must be charged separately from the main battery during testing. Because it is charged individually from the main battery, two printouts will be generated. Battery Warranty Code Important ...
Service Policy and Procedure Update Preview - 09/27/2016
... October 1, 2016: DMA/DMC approval is required via the Empowerment Portal for any Policy repair on vehicles greater than 6 years/150,000 miles.Effective October 1, 2016: Applicable Administrative Allowances will be submitted in the Net/Admin Allowance...
Aluminum Wheel Refinishing - 06/27/2016
... Wheels that have been refinished by an outside company must be returned to the same vehicle. To ensure this, the dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation for refinishing painted aluminum...
Brake Pulsation - 06/27/2016
Owners of certain 2014-2016 Chevrolet Corvette vehicles that are equipped with RPO J55 (Heavy Duty Brake System) may comment on a brake pulsation and/or vibration when they apply the brakes. This concern may be due to excessive lateral runout. Technicians...
GWM User Manual - 12/21/2016
... PDI Policy, Customer Assistance, Training, Tools and TAC Policy Manuals area. For those of you new to GWM…you may be wondering what a transaction type is or how to create or search for a pre-repair authorization. The user manual can provide answers...
Reject of the Month - 12/21/2016
... 2016. The job card stated that the owner of a 2014 Chevrolet Corvette was unable to start the vehicle. The advisor also noted that the radio screen was cutting in and out and the alarm randomly went off. The technician jump started the vehicle,...
Noncompliance Debits: Battery / Transmission - 12/21/2016
... transmission flush code attached to the transaction. Battery test code and transmission flush code newsletter article references may be found in the September, October, November, and December 2016 editions of the Warranty News as well as on the Forum. The...
Option C Labor Rate - 12/21/2016
On January 1, 2017, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
GM Customer Care and Aftersales recently announced a new program where your customers can receive $20 off a customer paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program....
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
March Madness - 02/27/2014
... desk. Your solution just might make you a $100! See the "Share A Tip" article in this month's newsletter for details. ...
Michelin Tire Recall - 01/28/2014
A motor vehicle safety recall is in effect for the Michelin LTX M/S LT225/75R16 LRE tire. The tires are typically found on commercial light trucks, full-sized heavy duty vans, small RV's, and some large pickup trucks. Tire owners may contact the dealership...
No PQC Contact Required - 01/28/2014
... replacement such as proper component diagnosis, cost out analysis, and validation that the vehicle has factory calibrations. That documentation must also be included with a copy of the repair order with component returns to the WPC.Go the to the Analyze...
Electronic Exchange - 01/28/2014
Bulletin 08-08-44-029 has been updated. The latest version reflects 2014 and prior GM vehicles, and also provides an update to the ESC information. Electronic products that are serviced by the Warranty and Goodwill Exchange Program include: radios, CD...
Paint Warranty Claims - 01/28/2014
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a genuine GM part, including paint repairs that are sublet, and enter the part with the paint labour code. There is a possibility...
Duramax Diesel Glow Plugs - 08/05/2014
... plug tip during normal engine operation, which will cause difficulty with the installation of a new glow plug. EN-51249 Glow Plug Bore Reamer is now available for carbon removal. The tool is not threaded so it may be used with multiple model years. The...
Smartphone App - 07/01/2014
... the customer's driving habits. The app is currently available to drivers in Montana, Nebraska, and New Hampshire. The app may roll out to other states this year. ...
Ignition Switch & the WPC - 08/05/2014
On July 16, an additional screen was added to the GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for...
Ignition Recall Update - 06/06/2014
... GM Customer Assistance Center. The CAC advisor receives the customer's request with contact and vehicle information, generates a case and then emails the request to the customer's preferred dealership Customer Experience Manager. The purpose of...
DTC's and Symptom Bytes - 06/06/2014
... and pinpoints the problem for the supplier and engineering when trying to find the root cause of a vehicle problem. The DTC and the symptom byte should be entered in the cause field of the warranty transaction. The symptom byte is also required to be...
Tire Replacement Labour Operations - 06/06/2014
... allowance. Tires that must be replaced because they are not the correct tires for the vehicle (wrong size or brand), but are not defective are submitted with a specific labour operation, 8060420.Tires that must be replaced due to transportation...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
Vehicles with open recall numbers 13454 and 14063 will also require completion of 14113 or 14133 depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently ...
OLH and Straight Time - 10/02/2015
... Time (indicated as ST in the LTG) is time that is not published in the LTG; typically found when a new model or model year is released and added to the LTG. The technician is required to document the steps taken to support the repair. Service management...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Stop/Start Auxiliary Batteries - 08/23/2016
Vehicles that are equipped with stop/start auxiliary batteries must be charged separately from the main battery during testing. Because it is charged individually from the main battery, two printouts will be generated. Battery Warranty Code Important ...
Service Policy and Procedure Update Preview - 09/27/2016
... October 1, 2016: DMA/DMC approval is required via the Empowerment Portal for any Policy repair on vehicles greater than 6 years/150,000 miles.Effective October 1, 2016: Applicable Administrative Allowances will be submitted in the Net/Admin Allowance...
Aluminum Wheel Refinishing - 06/27/2016
... Wheels that have been refinished by an outside company must be returned to the same vehicle. To ensure this, the dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation for refinishing painted aluminum...
Brake Pulsation - 06/27/2016
Owners of certain 2014-2016 Chevrolet Corvette vehicles that are equipped with RPO J55 (Heavy Duty Brake System) may comment on a brake pulsation and/or vibration when they apply the brakes. This concern may be due to excessive lateral runout. Technicians...
GWM User Manual - 12/21/2016
... PDI Policy, Customer Assistance, Training, Tools and TAC Policy Manuals area. For those of you new to GWM…you may be wondering what a transaction type is or how to create or search for a pre-repair authorization. The user manual can provide answers...
Reject of the Month - 12/21/2016
... 2016. The job card stated that the owner of a 2014 Chevrolet Corvette was unable to start the vehicle. The advisor also noted that the radio screen was cutting in and out and the alarm randomly went off. The technician jump started the vehicle,...
Noncompliance Debits: Battery / Transmission - 12/21/2016
... transmission flush code attached to the transaction. Battery test code and transmission flush code newsletter article references may be found in the September, October, November, and December 2016 editions of the Warranty News as well as on the Forum. The...
Option C Labor Rate - 12/21/2016
On January 1, 2017, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Add On Repairs - 10/26/2016
... a concern after the job card has already been printed or the technician finds a problem with the vehicle that wasn't a concern expressed by the customer at write up. When a defect is found on a customer's vehicle that they are not aware of, they must...
A/C Season - 04/17/2017
With warmer weather upon us, there are a few reminders when claiming R-1234yf refrigerant. R1234yf is the “new” refrigerant that is more environmentally friendly than R134a. The following models have been produced with R-1234yf: 2017 Buick...
Important Reimbursement Rate Update - 03/21/2017
Effective March 13, 2017, the reimbursement amount for 2016/2017 Malibu vehicles equipped with a 1.5L engine serviced under the Chevrolet Complete Care maintenance program will be reimbursed at the original amount of $35. Claims dated on or after March...
Add-On Concern - Service Manager Verification - 02/17/2017
... the repair. The Add-On Repair Authorization Examples insert, included with this month’s newsletter, contains three add-on repair examples with management authorization/documentation. Notice that in each scenario the service manager noted that...
Reject of the Month - 02/17/2017
... breaking. The technician removed and replaced the front drive shaft, yoke, seal, and installed one new u-joint strap and bolts. The catalytic converter and left exhaust manifold flange was also replaced. The service manager indicated authorization for...
Prepare and Submit a Transaction - 02/17/2017
Whether you are new to warranty administration or have been in the position for many years, the application of labor operations can, at times, be challenging. The Prepare and Submit a Transaction section of the Global Warranty User Manual provides a helpful...
Option C Labor Rate - 12/21/2017
On January 1, 2018, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your dealership. Dealers...
Tire Replacement - 11/21/2017
... to the customer prior to tire replacement. Submitted transactions for tire replacements on vehicles with over 12,000 miles, and without the proper proration amount in the customer/service agent participation field, are subject to debit. Once the Tire...
Customer Reimbursement - 02/20/2018
... the expenditure. All customer reimbursements are to be made to the person who owns or leases the vehicle at the time of the repair, or the person who incurred the expense. The reimbursement check number must be noted on the job card. The dealer must...
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Straight Time Labor Operations - 12/21/2017
... authorization (signature/initials, date, time, and reason). Most labor times for new program launches will initially follow a Straight Time Averaging process. Selected repairs will be time studied after vehicle introduction following established...
Center of Learning - 09/27/2017
Due to ongoing system issues since the launch of the new Center of Learning site on August 7, GM has announced that dealer empowerment quarterly STS training thresholds have been suspended. Empowerment restrictions that would have been implemented in...
From Customer Pay to Warranty - 08/22/2017
... service advisors have options when it comes to pay type: warranty, customer pay, or internal. If a vehicle is still within the bumper-to-bumper warranty and the customer is not requesting a maintenance service, repair lines are generally written as warranty....
Limited Lifetime - 06/19/2017
... retail purchaser against defects in material or workmanship for as long as the purchaser owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts and Accessories...
Paint Warranty Transactions - 06/19/2017
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a genuine GM part, including paint repairs that are sublet, and enter the part with the paint labor operation. There is...
Service Agent Self-Empowerment Updates - 05/22/2017
... decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents to consistently make effective use of policy resources. There...
Reject of the Month - 05/22/2017
... that contains the specific part needed. For example, the dealer ordered a cylinder head for a vehicle, but it is currently unavailable, so an engine assembly was sent to fulfill the order. It is imperative that the parts department communicates...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Paint Repairs - 09/25/2018
... claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a service agent supplied genuine GM part, including paint repairs that are sublet, and enter the part with the paint labor...
Analysis Report - Shuttle - 11/29/2018
... of the job card. Refer to the Shuttle Service article within this month’s Warranty News for more on Shuttles. Still more information on this topic may be found in the Online Training Video Library: Missed Warranty Revenue: Shuttles ...
Shocks - 11/29/2018
... updated for 2015-19 Chevrolet Tahoe, Suburban, GMC Yukon, Cadillac Escalade, and XTS models. The new procedure includes use of chassis ears for shock noise and measurement of trim and/or uneven ride heights. Diagnostic procedures for all other models...
Diagnostic Time Increased - 07/23/2018
... add to certain labor operations increased July 1, 2018, from 0.3 to 1.0 labor hours. This is great news for technicians, however, diagnostic time must now be clocked separately from repair time and OLH time. The time claimed doesn’t have to be...
More on Attachments - 03/26/2018
In our January warranty newsletter we wrote about documents that must be attached to transactions, with the focus on transactions that require GM authorization. The Warranty Support Center has reported that the most frequent reason why a transaction is...
Cadillac Moments Goodwill: - 04/23/2018
... or outside of warranty, to resolve customer inconvenience or dissatisfaction with their Cadillac vehicle. Examples for use include purchase of a gift card for dinner at a high end restaurant or concert tickets. The labor operation has a $500 maximum....
Electrical Diagnostic Time - 07/30/2020
... labor hours. The change resulted from GM listening to dealers and understanding that today’s vehicles are much more complex than vehicles of the past and 0.3 was just not enough time on some vehicles. The time claimed must be supported by the technician’s...
... a concern after the job card has already been printed or the technician finds a problem with the vehicle that wasn't a concern expressed by the customer at write up. When a defect is found on a customer's vehicle that they are not aware of, they must...
A/C Season - 04/17/2017
With warmer weather upon us, there are a few reminders when claiming R-1234yf refrigerant. R1234yf is the “new” refrigerant that is more environmentally friendly than R134a. The following models have been produced with R-1234yf: 2017 Buick...
Important Reimbursement Rate Update - 03/21/2017
Effective March 13, 2017, the reimbursement amount for 2016/2017 Malibu vehicles equipped with a 1.5L engine serviced under the Chevrolet Complete Care maintenance program will be reimbursed at the original amount of $35. Claims dated on or after March...
Add-On Concern - Service Manager Verification - 02/17/2017
... the repair. The Add-On Repair Authorization Examples insert, included with this month’s newsletter, contains three add-on repair examples with management authorization/documentation. Notice that in each scenario the service manager noted that...
Reject of the Month - 02/17/2017
... breaking. The technician removed and replaced the front drive shaft, yoke, seal, and installed one new u-joint strap and bolts. The catalytic converter and left exhaust manifold flange was also replaced. The service manager indicated authorization for...
Prepare and Submit a Transaction - 02/17/2017
Whether you are new to warranty administration or have been in the position for many years, the application of labor operations can, at times, be challenging. The Prepare and Submit a Transaction section of the Global Warranty User Manual provides a helpful...
Option C Labor Rate - 12/21/2017
On January 1, 2018, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your dealership. Dealers...
Tire Replacement - 11/21/2017
... to the customer prior to tire replacement. Submitted transactions for tire replacements on vehicles with over 12,000 miles, and without the proper proration amount in the customer/service agent participation field, are subject to debit. Once the Tire...
Customer Reimbursement - 02/20/2018
... the expenditure. All customer reimbursements are to be made to the person who owns or leases the vehicle at the time of the repair, or the person who incurred the expense. The reimbursement check number must be noted on the job card. The dealer must...
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Straight Time Labor Operations - 12/21/2017
... authorization (signature/initials, date, time, and reason). Most labor times for new program launches will initially follow a Straight Time Averaging process. Selected repairs will be time studied after vehicle introduction following established...
Center of Learning - 09/27/2017
Due to ongoing system issues since the launch of the new Center of Learning site on August 7, GM has announced that dealer empowerment quarterly STS training thresholds have been suspended. Empowerment restrictions that would have been implemented in...
From Customer Pay to Warranty - 08/22/2017
... service advisors have options when it comes to pay type: warranty, customer pay, or internal. If a vehicle is still within the bumper-to-bumper warranty and the customer is not requesting a maintenance service, repair lines are generally written as warranty....
Limited Lifetime - 06/19/2017
... retail purchaser against defects in material or workmanship for as long as the purchaser owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts and Accessories...
Paint Warranty Transactions - 06/19/2017
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a genuine GM part, including paint repairs that are sublet, and enter the part with the paint labor operation. There is...
Service Agent Self-Empowerment Updates - 05/22/2017
... decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents to consistently make effective use of policy resources. There...
Reject of the Month - 05/22/2017
... that contains the specific part needed. For example, the dealer ordered a cylinder head for a vehicle, but it is currently unavailable, so an engine assembly was sent to fulfill the order. It is imperative that the parts department communicates...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Paint Repairs - 09/25/2018
... claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a service agent supplied genuine GM part, including paint repairs that are sublet, and enter the part with the paint labor...
Analysis Report - Shuttle - 11/29/2018
... of the job card. Refer to the Shuttle Service article within this month’s Warranty News for more on Shuttles. Still more information on this topic may be found in the Online Training Video Library: Missed Warranty Revenue: Shuttles ...
Shocks - 11/29/2018
... updated for 2015-19 Chevrolet Tahoe, Suburban, GMC Yukon, Cadillac Escalade, and XTS models. The new procedure includes use of chassis ears for shock noise and measurement of trim and/or uneven ride heights. Diagnostic procedures for all other models...
Diagnostic Time Increased - 07/23/2018
... add to certain labor operations increased July 1, 2018, from 0.3 to 1.0 labor hours. This is great news for technicians, however, diagnostic time must now be clocked separately from repair time and OLH time. The time claimed doesn’t have to be...
More on Attachments - 03/26/2018
In our January warranty newsletter we wrote about documents that must be attached to transactions, with the focus on transactions that require GM authorization. The Warranty Support Center has reported that the most frequent reason why a transaction is...
Cadillac Moments Goodwill: - 04/23/2018
... or outside of warranty, to resolve customer inconvenience or dissatisfaction with their Cadillac vehicle. Examples for use include purchase of a gift card for dinner at a high end restaurant or concert tickets. The labor operation has a $500 maximum....
Electrical Diagnostic Time - 07/30/2020
... labor hours. The change resulted from GM listening to dealers and understanding that today’s vehicles are much more complex than vehicles of the past and 0.3 was just not enough time on some vehicles. The time claimed must be supported by the technician’s...
Incompatible Part - 06/23/2020
... the part off the transaction and write it off. Take the part off the transaction and create a new transaction with a new labor operation (if applicable). Tip: If the part/repair is unrelated to the customer’s original concern, add on authorization...
Sublet Repair - 06/23/2020
... allowed. Claim in the Administrative Allowance/Net item field. If the dealership transported the vehicle to/from the sublet repair facility, an additional $25 may be claimed, for a reimbursement of up to $45. This administrative allowance may only be...
Reject of the Month - October 2020 - 09/22/2020
... Chevrolet Cruze was experiencing a check engine light and reduced engine power concern with their vehicle. There was also a lunging feeling when coming to a stop. The technician verified the concern and found several DTCs: P0106, P015B, P0171,...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... to get paid. Examples of steps your technician might take to find a fluid leak include: Get the vehicle up to normal operating temperature. Inspect for drips. Identify the type of fluid and the approximate location of the leak. Inspect sealing surfaces,...
Straight Time - 02/17/2020
... showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect this data from...
Service Policies and Procedures - 01/03/2020
... to go to the following Service and Parts P&P Manuals: General Information, Transportation, Vehicle Storage, and PDI Policy, Customer Assistance, Training, Tools and TAC Policy, Warranty Policy Information, Parts and Accessories Policies & Procedures...
Reject of the Month - Error code 229 - 01/29/2020
... August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the pan and burnt 4/5/6 clutches and a torn and leaking piston after tearing down the...
Reject of the Month - May 2020 - 04/29/2020
... These comments must indicate what the technician diagnosed as the cause of the condition with the vehicle, and how that cause was diagnosed. Vague, non-descriptive, and/or non-existent comments that do not support the repair performed and/or the parts...
Over the Counter Parts Warranty - 04/29/2020
... customer may return to any GM dealership for a replacement part at no cost. The warranty on the new part would be the balance of the original warranty. A transaction is submitted to reimburse the dealership for the part and the transaction type used...
LTG FAQs - 08/27/2019
A new Frequently Asked Questions section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair...
Accuracy - 09/24/2019
... of an open recall, of additional necessary repairs, or to simply update the customer when their vehicle repair is complete, possibly resulting in an extended rental event. The entry of an incorrect VIN character may cause the claim to reject, or on the...
2020 Corvette Stingray - 08/27/2019
The mid-engine Corvette Stingray will be built this year in Bowling Green, KY. The starting price of the new model, equipped with an 8-speed dual clutch automatic transmission, is approximately $1,000 more than the previous model, with an automatic transmission....
Variable Diagnostic Time - 08/27/2019
... In the “Diagnostic Time” article published in the August 2019 edition of the Warranty News, we revisited the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to those Members...
Reject of the Month - October 2019 - 09/24/2019
... on SBD? Check out the “Warranty 101” article in the September edition of the Warranty News. ...
Option C Labor Rate - 12/02/2019
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current...
Bulletin Specific Labor Op Analysis - 01/03/2020
... of frequency, effective use of the operation, support of the repair performed, and trends, such as vehicle model(s), repairing technician(s), and/or repair timing (e.g. several instances of the labor operation were found in the months of December and...
Three-Cylinder Engine - 01/03/2020
... with a 1.2 and 1.3 liter turbo-charged 3-cylinder engine starting in 2020. The last time GM sold a vehicle in the US with a 3-cylinder was in 2000. The Chevrolet Metro was equipped with a 1.0L non-turbo engine. The Encore GX is scheduled to arrive in...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... back during an active audit because a technician went home without turning in the parts from a vehicle that was just repaired. It’s also noteworthy to point out that ALL parts from a repair must be turned in. Warranty parts retained must be identified...
Mail Out Review & Add On Repairs - 04/22/2019
... a defect that is not listed as a concern on the job card during the course of repairing the vehicle. The technician finds that the repair just made does not completely correct the customer’s concern and further repairs will be necessary. Any...
Bulletin Updates - 02/21/2019
... As a reminder, battery replacement labor operations 4041510 and 4041520 on any 2016 and newer model year vehicle requires GM Authorization from the WSC. Technicians must always attach the GR8 test printout with the Battery Replace decision and the Warranty...
Transportation Damage Transactions - 01/21/2019
... include three supporting photographs, including a photo of the VIN, ¾ shot to identify the vehicle and general damage location, and a close-up of the damage with a ruler in the photo to reference the size of damage. ...
Reprogramming & Field Actions - 03/27/2019
... for that VIN allowing GM to verify that the reprogramming event was successful. Additionally, vehicles with a valid OnStar account enable GM to remotely confirm the calibration. When GM is unable to confirm the successful reprogramming of the module,...
Reject of the Month - 03/26/2019
... responsible for signing and authorizing prior to repairs being performed on dealer owned inventory vehicles.- The customer or service management signature authorizing repairs must be in the Authorization to Perform Repairs field of the job card. Missing/Incomplete...
24 Month Warranty - 04/22/2019
... If those accessories were installed during the bumper-to-bumper warranty or at the time of the vehicle purchase, the warranty is the balance of the bumper-to-bumper warranty or 12 months, whichever is greater. Electronic Service Center parts (radios,...
Did You Know? - 07/30/2019
... and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or, for those of you that are new to the profession, and still learning, there’s a lot of information out...
... the part off the transaction and write it off. Take the part off the transaction and create a new transaction with a new labor operation (if applicable). Tip: If the part/repair is unrelated to the customer’s original concern, add on authorization...
Sublet Repair - 06/23/2020
... allowed. Claim in the Administrative Allowance/Net item field. If the dealership transported the vehicle to/from the sublet repair facility, an additional $25 may be claimed, for a reimbursement of up to $45. This administrative allowance may only be...
Reject of the Month - October 2020 - 09/22/2020
... Chevrolet Cruze was experiencing a check engine light and reduced engine power concern with their vehicle. There was also a lunging feeling when coming to a stop. The technician verified the concern and found several DTCs: P0106, P015B, P0171,...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... to get paid. Examples of steps your technician might take to find a fluid leak include: Get the vehicle up to normal operating temperature. Inspect for drips. Identify the type of fluid and the approximate location of the leak. Inspect sealing surfaces,...
Straight Time - 02/17/2020
... showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect this data from...
Service Policies and Procedures - 01/03/2020
... to go to the following Service and Parts P&P Manuals: General Information, Transportation, Vehicle Storage, and PDI Policy, Customer Assistance, Training, Tools and TAC Policy, Warranty Policy Information, Parts and Accessories Policies & Procedures...
Reject of the Month - Error code 229 - 01/29/2020
... August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the pan and burnt 4/5/6 clutches and a torn and leaking piston after tearing down the...
Reject of the Month - May 2020 - 04/29/2020
... These comments must indicate what the technician diagnosed as the cause of the condition with the vehicle, and how that cause was diagnosed. Vague, non-descriptive, and/or non-existent comments that do not support the repair performed and/or the parts...
Over the Counter Parts Warranty - 04/29/2020
... customer may return to any GM dealership for a replacement part at no cost. The warranty on the new part would be the balance of the original warranty. A transaction is submitted to reimburse the dealership for the part and the transaction type used...
LTG FAQs - 08/27/2019
A new Frequently Asked Questions section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair...
Accuracy - 09/24/2019
... of an open recall, of additional necessary repairs, or to simply update the customer when their vehicle repair is complete, possibly resulting in an extended rental event. The entry of an incorrect VIN character may cause the claim to reject, or on the...
2020 Corvette Stingray - 08/27/2019
The mid-engine Corvette Stingray will be built this year in Bowling Green, KY. The starting price of the new model, equipped with an 8-speed dual clutch automatic transmission, is approximately $1,000 more than the previous model, with an automatic transmission....
Variable Diagnostic Time - 08/27/2019
... In the “Diagnostic Time” article published in the August 2019 edition of the Warranty News, we revisited the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to those Members...
Reject of the Month - October 2019 - 09/24/2019
... on SBD? Check out the “Warranty 101” article in the September edition of the Warranty News. ...
Option C Labor Rate - 12/02/2019
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current...
Bulletin Specific Labor Op Analysis - 01/03/2020
... of frequency, effective use of the operation, support of the repair performed, and trends, such as vehicle model(s), repairing technician(s), and/or repair timing (e.g. several instances of the labor operation were found in the months of December and...
Three-Cylinder Engine - 01/03/2020
... with a 1.2 and 1.3 liter turbo-charged 3-cylinder engine starting in 2020. The last time GM sold a vehicle in the US with a 3-cylinder was in 2000. The Chevrolet Metro was equipped with a 1.0L non-turbo engine. The Encore GX is scheduled to arrive in...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... back during an active audit because a technician went home without turning in the parts from a vehicle that was just repaired. It’s also noteworthy to point out that ALL parts from a repair must be turned in. Warranty parts retained must be identified...
Mail Out Review & Add On Repairs - 04/22/2019
... a defect that is not listed as a concern on the job card during the course of repairing the vehicle. The technician finds that the repair just made does not completely correct the customer’s concern and further repairs will be necessary. Any...
Bulletin Updates - 02/21/2019
... As a reminder, battery replacement labor operations 4041510 and 4041520 on any 2016 and newer model year vehicle requires GM Authorization from the WSC. Technicians must always attach the GR8 test printout with the Battery Replace decision and the Warranty...
Transportation Damage Transactions - 01/21/2019
... include three supporting photographs, including a photo of the VIN, ¾ shot to identify the vehicle and general damage location, and a close-up of the damage with a ruler in the photo to reference the size of damage. ...
Reprogramming & Field Actions - 03/27/2019
... for that VIN allowing GM to verify that the reprogramming event was successful. Additionally, vehicles with a valid OnStar account enable GM to remotely confirm the calibration. When GM is unable to confirm the successful reprogramming of the module,...
Reject of the Month - 03/26/2019
... responsible for signing and authorizing prior to repairs being performed on dealer owned inventory vehicles.- The customer or service management signature authorizing repairs must be in the Authorization to Perform Repairs field of the job card. Missing/Incomplete...
24 Month Warranty - 04/22/2019
... If those accessories were installed during the bumper-to-bumper warranty or at the time of the vehicle purchase, the warranty is the balance of the bumper-to-bumper warranty or 12 months, whichever is greater. Electronic Service Center parts (radios,...
Did You Know? - 07/30/2019
... and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or, for those of you that are new to the profession, and still learning, there’s a lot of information out...
GM Replacement Parts Warranty - 06/26/2019
... including parts that had a limited lifetime warranty. These parts and parts that have the new 24 months, unlimited mileage warranty may require approval as a policy repair as the edits for part warranties may not have been updated. This would not be...
Assembly Consumer Warranty - 12/02/2019
... is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the warranty on the new assembly is only 12 months, since there was no customer participation. As long as the customer participates financially in the repair, they receive the...
Self-Authorization - 10/23/2019
... the following steps must be taken: In the Prepare and Submit tab of GWM, select Begin New Transaction Fill out the required fields for the new transaction At the Authorization/Comments section, select Service Agent Self-Authorization from the drop-down...
Reject of the Month - 07/30/2019
SPS Code Validation II - The Reject of the Month article in the July edition of the Warranty News provided an introduction to the three error codes, 850, 851, and 852, associated with SPS validation in Global Warranty Management. To date, the error codes...
Error Codes - 09/24/2019
In the July edition of the Warranty News we highlighted three new error codes: 850, 851, and 852. The error codes were established to coincide with the release of the SPS code validation process in GWM. At their release, the codes were informational only,...
Battery Policies - 09/24/2019
... on the tag includes the ACDelco battery warranty information. If a battery is replaced in a vehicle that is near the end of the bumper-to-bumper warranty, it is still covered for 12 months. This is the one and only situation where a ZPTI parts...
I'm Just a Warranty Claim - 05/29/2020
... stage of the process that warranty eligibility is determined. The advisor has reviewed IVH, the vehicle mileage, and the concern, and made the determination for the future of the repair (e.g. warranty, customer pay, or in some cases, internal). Once...
Pre-Repair Authorization - 01/29/2020
... will be included with the email for a warrantable decision. Once the CSMT app has been downloaded, new users must enter their profile information, including their email address. If the new user enters their personal email address, the PRA decision will...
Dealer Self-Empowerment Extension - 01/28/2020
The following notice was released in the November edition of the Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment...
Warranty Analysis - 01/03/2020
... Warranty Management offers numerous tools and resources to do just that. Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can provide insight into the warranty processes at your...
Reject of the Month - August 2020 - 07/30/2020
Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017...
Dealer Audit Compliance Credit - 07/30/2020
... surveys, and advisory boards that was heard at GM. Through this feedback, GM is introducing new programs aimed at helping dealers by having District Managers reach out and schedule time with dealership personnel to share how best to avoid audit debits...
WPC Temporary Changes - 06/23/2020
... (WPC) Part Return shipping process. This is a temporary process to accommodate the new UPS requirements. A solution is in development that will eliminate the need to enter this additional information in the future. Questions are to be directed...
Reject of the Month - 05/22/2018
... of the repairs performed. The information must be attached to the job card and be a part of the vehicle history file. The vehicle delivery/in-service date must be documented on the job card. These results from the review were used as an internal...
Bulletin 18-NA-146 - 05/22/2018
A new bulletin was created last month to stress the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily...
Reject of the Month - 07/23/2018
... to review were debited back in full. The following is an overview of the deviations. The vehicle delivery date/in-service date must be part of the job card header information. On more than one occasion the date was either missing or inaccurate. Technician...
Cost Comparison Worksheet - 07/23/2018
The Cost Comparison Worksheet now has improved functionality and access. Access the new worksheets via the GlobalConnect Support Tab. Select the TAC-PQC button and select one of the following links to complete the appropriate template or worksheet: PQC...
Claim Pre-Approval Updates - 06/25/2018
... depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer. GM states the reason for this change is to transition the primary role of the DMA to assisting dealers with growing their business. The...
Service Agent Self Authorization - 10/23/2018
... self-authorize a transaction, the following steps must be taken: Select “Begin New Transaction” in the “Prepare and Submit” section of Global Warranty Management Fill out the required fields for the new transaction At the “Authorization/Comments”...
Battery Replacement Bulletin - 09/25/2018
... a battery, the GR8 test report must be printed and attached to the job card and retained in the vehicle history folder. The Warranty Code listed on the GR8 test report must be entered in the Battery Tester Code labor dependency field of the transact...
Mail Out Review Trends - 04/17/2017
... Mail Out Review process has been around for several years. From the service end of things, it is a newer process. The March edition of the Warranty News presented details on this review system for the service department. Dealers that receive a...
Certified Elite Amendment - 04/17/2017
The Warranty 101 column of the March 2017 edition of the Warranty News outlined the 2017 Certified Elite program. The program recognizes dealers that have implemented processes into to their daily operations that provide customers with an elite service...
Engine and Transmission Assembly Replacements - 09/27/2017
... the worksheet with the transaction when h-routing. Document both the old serial number and the new serial number on the job card. The new serial number must be entered next to the assembly part number with the warranty transaction. Transmission replacement...
Wiring Repairs - 12/21/2017
... available, when applicable, within the locator view column of the document. After entering the vehicle year, make, and model in SI, select Service Manual/Bulletin. Then select the following categories: Power and Signal Distribution > Wiring Systems...
Part Return Waiver Form - 03/26/2018
... used in the repair. If you receive a request to return a part, but that part fell off the vehicle and it was determined that it wasn’t damaged or stolen and a warranty replacement was made, the Part Return Waiver form must be completed and...
... including parts that had a limited lifetime warranty. These parts and parts that have the new 24 months, unlimited mileage warranty may require approval as a policy repair as the edits for part warranties may not have been updated. This would not be...
Assembly Consumer Warranty - 12/02/2019
... is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the warranty on the new assembly is only 12 months, since there was no customer participation. As long as the customer participates financially in the repair, they receive the...
Self-Authorization - 10/23/2019
... the following steps must be taken: In the Prepare and Submit tab of GWM, select Begin New Transaction Fill out the required fields for the new transaction At the Authorization/Comments section, select Service Agent Self-Authorization from the drop-down...
Reject of the Month - 07/30/2019
SPS Code Validation II - The Reject of the Month article in the July edition of the Warranty News provided an introduction to the three error codes, 850, 851, and 852, associated with SPS validation in Global Warranty Management. To date, the error codes...
Error Codes - 09/24/2019
In the July edition of the Warranty News we highlighted three new error codes: 850, 851, and 852. The error codes were established to coincide with the release of the SPS code validation process in GWM. At their release, the codes were informational only,...
Battery Policies - 09/24/2019
... on the tag includes the ACDelco battery warranty information. If a battery is replaced in a vehicle that is near the end of the bumper-to-bumper warranty, it is still covered for 12 months. This is the one and only situation where a ZPTI parts...
I'm Just a Warranty Claim - 05/29/2020
... stage of the process that warranty eligibility is determined. The advisor has reviewed IVH, the vehicle mileage, and the concern, and made the determination for the future of the repair (e.g. warranty, customer pay, or in some cases, internal). Once...
Pre-Repair Authorization - 01/29/2020
... will be included with the email for a warrantable decision. Once the CSMT app has been downloaded, new users must enter their profile information, including their email address. If the new user enters their personal email address, the PRA decision will...
Dealer Self-Empowerment Extension - 01/28/2020
The following notice was released in the November edition of the Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment...
Warranty Analysis - 01/03/2020
... Warranty Management offers numerous tools and resources to do just that. Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can provide insight into the warranty processes at your...
Reject of the Month - August 2020 - 07/30/2020
Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017...
Dealer Audit Compliance Credit - 07/30/2020
... surveys, and advisory boards that was heard at GM. Through this feedback, GM is introducing new programs aimed at helping dealers by having District Managers reach out and schedule time with dealership personnel to share how best to avoid audit debits...
WPC Temporary Changes - 06/23/2020
... (WPC) Part Return shipping process. This is a temporary process to accommodate the new UPS requirements. A solution is in development that will eliminate the need to enter this additional information in the future. Questions are to be directed...
Reject of the Month - 05/22/2018
... of the repairs performed. The information must be attached to the job card and be a part of the vehicle history file. The vehicle delivery/in-service date must be documented on the job card. These results from the review were used as an internal...
Bulletin 18-NA-146 - 05/22/2018
A new bulletin was created last month to stress the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily...
Reject of the Month - 07/23/2018
... to review were debited back in full. The following is an overview of the deviations. The vehicle delivery date/in-service date must be part of the job card header information. On more than one occasion the date was either missing or inaccurate. Technician...
Cost Comparison Worksheet - 07/23/2018
The Cost Comparison Worksheet now has improved functionality and access. Access the new worksheets via the GlobalConnect Support Tab. Select the TAC-PQC button and select one of the following links to complete the appropriate template or worksheet: PQC...
Claim Pre-Approval Updates - 06/25/2018
... depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer. GM states the reason for this change is to transition the primary role of the DMA to assisting dealers with growing their business. The...
Service Agent Self Authorization - 10/23/2018
... self-authorize a transaction, the following steps must be taken: Select “Begin New Transaction” in the “Prepare and Submit” section of Global Warranty Management Fill out the required fields for the new transaction At the “Authorization/Comments”...
Battery Replacement Bulletin - 09/25/2018
... a battery, the GR8 test report must be printed and attached to the job card and retained in the vehicle history folder. The Warranty Code listed on the GR8 test report must be entered in the Battery Tester Code labor dependency field of the transact...
Mail Out Review Trends - 04/17/2017
... Mail Out Review process has been around for several years. From the service end of things, it is a newer process. The March edition of the Warranty News presented details on this review system for the service department. Dealers that receive a...
Certified Elite Amendment - 04/17/2017
The Warranty 101 column of the March 2017 edition of the Warranty News outlined the 2017 Certified Elite program. The program recognizes dealers that have implemented processes into to their daily operations that provide customers with an elite service...
Engine and Transmission Assembly Replacements - 09/27/2017
... the worksheet with the transaction when h-routing. Document both the old serial number and the new serial number on the job card. The new serial number must be entered next to the assembly part number with the warranty transaction. Transmission replacement...
Wiring Repairs - 12/21/2017
... available, when applicable, within the locator view column of the document. After entering the vehicle year, make, and model in SI, select Service Manual/Bulletin. Then select the following categories: Power and Signal Distribution > Wiring Systems...
Part Return Waiver Form - 03/26/2018
... used in the repair. If you receive a request to return a part, but that part fell off the vehicle and it was determined that it wasn’t damaged or stolen and a warranty replacement was made, the Part Return Waiver form must be completed and...
Self-Authorization - 10/24/2017
... self-authorize a transaction, the following steps must be taken: Select “Begin New Transaction” in the “Prepare and Submit” section of Global Warranty Management Fill out the required fields for the new transaction At the “Authorization/Comments”...
Warranty Part Retention - 10/24/2017
... Strict adherence to local, state, and federal ordinances, regulations, or laws regarding new or used parts is always expected....
Certified Elite - 02/17/2017
... earn points based on performance in several different categories, including the following: New Vehicle Customer Retention – at or above 77%: 100 points Service Training Standards – Q1 STS 100% or higher, Q2 STS 125% or higher, Q3 STS 150%...
The Warranty Shop Copy - 01/23/2017
... acceptable signature that ultimately authorizes the dealership to work on the customer’s vehicle. Customer signatures on invoice copies are not a GM requirement. Customer signatures on early bird envelopes or pre-write up sheets are valid, but...
Reject of the Month - 04/17/2017
... The recall addresses the SDM of involved vehicles. Dealers are to reprogram the SDM with new software to eliminate the defect, in some cases the SDM will require replacement. In each instance found during the review, there was a preceding job card that...
Dealer Aftersales Empowerment Reminders - 03/21/2017
Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to...
Pyramid Repairs - 12/21/2016
... a comeback requires service management approval before the technician even begins working on the vehicle that is back for a second repair. A pyramid repair requires service management approval prior to claim submission. Both of these situations can be...
Revised Authorization Matrix - 04/08/2016
... be notified of this lengthy rental period within 10 days of putting the customer in the rental vehicle. A copy of this matrix can be found on GlobalConnect in the Headlines section. The reference number is GCUS-9-1776. There is also a copy in the...
Parts Retention, Documentation, and Disposal - 04/08/2016
... of. Strict adherence to local, state, and federal ordinances, regulations, or laws regarding new or used parts is expected by GM. Instructions on how to create a scrapping report can be found in Center of Learning. Go to: Resources > Training Reference...
Assembly Replacements - 04/28/2016
... associated with that part. The causal part would be that external part as well. For example, a vehicle overheats and the engine is damaged beyond repair and has to be replaced. The true cause of failure is a leaking radiator so the labor operation and...
Reject of the Month - 04/28/2016
... hesitating and was rough on take-off. The technician documented the active DTC and noted that the vehicle would not engage in 2nd gear. The tech found melted debris and small chunks of metal in the fluid. The fluid was burnt. After further inspection,...
The Warranty Support Center - 10/02/2015
... within 7 days. The agents start with the oldest claims first and work their way through to the newest. During the review process, agents follow procedures that have been established through the Required Operating Procedures Bulletin. The bulletin began...
Divisional Extended Protection Plan - 10/23/2015
... information must be provided: last 8 digits of the VIN, date of the job card, mileage on the vehicle, job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. The Administrator will issue a reference...
Electrical and Powertrain Reset - 10/23/2015
Reprogramming a control module with new or updated software and/or calibration files using the TIS service programming system (SPS) application is a repair type that requires procedures that generate a warranty code.When submitting a warranty claim for...
Ignition Switch Parts Return Request - 06/06/2014
... recall part replacement was claimed, return the replaced component(s) which were removed from the vehicle (packaged separately per job card), with a copy of the job card in the original packaging. Parts for this request are to be sent to Attention: Scott...
Audits Suspended - 09/09/2014
... personnel are working diligently to provide great customer service to the customers whose vehicles are involved in the recalls, as well as their regular warranty customers, the suspension of audits does not mean policies and procedures can be ignored....
Reject of the Month - 01/28/2014
... card and submission must support why the dealership is performing a Policy paint repair on a fleet vehicle with no deductible. ...
$500 Customer Participation - 02/27/2014
... Portal to determine the appropriate amount of participation. GM's level of support declines as the vehicle's age and mileage increases. The calculator must be used for every job card AND on each line of the job card where participation is recommended. If...
Reject of the Month - 01/10/2014
... Just about a month later, the customer returned to the dealership for the replacement of the vehicle's fuel pump. While the first transaction paid, the second transaction, for the pump, rejected with error code 229: repeat repair. Labour operation xx...
Authorization Codes - 01/10/2014
... four most commonly used authorization codes, "A" and "E" are the most obvious in their use. If the vehicle being repaired is out of warranty, authorization code "A" must be applied. If the technician requires additional diagnosis or repair time, authorization...
Service Training Standards - 11/18/2013
It's not news that GM expects 100% training in all of their dealerships and as the 2013 calendar year nears completion, a recent administrative message was posted to remind service agents that there is still time to get your technicians to that 100% mark.When...
From the P&P Manual - 11/18/2013
... can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as OLH. This is the only exception to the OLH requirement. Warranty Labour Rate Options A &...
Recalled Parts - 09/09/2014
... the Recall option, the daily list of Paid Field Actions will populate on the screen. A new list is published daily, Monday through Friday. It is a best practice to open the file each day. After opening the file, click on the Enter BAC button. Enter...
Part Failures During The Same Repair Visit - 10/03/2014
... is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should be charged out on the existing repair line of the job card. The technician's labour time for the first replacement...
Recalls - 02/23/2015
... important to document it accurately? An advisor wrote a job card for a 2014 Chevrolet Spark. The vehicle was a dealer-owned used car. The advisor indicated recall 14410 on line A and recall 14456 on line B. Additionally, a copy of Service Update / Recall...
... self-authorize a transaction, the following steps must be taken: Select “Begin New Transaction” in the “Prepare and Submit” section of Global Warranty Management Fill out the required fields for the new transaction At the “Authorization/Comments”...
Warranty Part Retention - 10/24/2017
... Strict adherence to local, state, and federal ordinances, regulations, or laws regarding new or used parts is always expected....
Certified Elite - 02/17/2017
... earn points based on performance in several different categories, including the following: New Vehicle Customer Retention – at or above 77%: 100 points Service Training Standards – Q1 STS 100% or higher, Q2 STS 125% or higher, Q3 STS 150%...
The Warranty Shop Copy - 01/23/2017
... acceptable signature that ultimately authorizes the dealership to work on the customer’s vehicle. Customer signatures on invoice copies are not a GM requirement. Customer signatures on early bird envelopes or pre-write up sheets are valid, but...
Reject of the Month - 04/17/2017
... The recall addresses the SDM of involved vehicles. Dealers are to reprogram the SDM with new software to eliminate the defect, in some cases the SDM will require replacement. In each instance found during the review, there was a preceding job card that...
Dealer Aftersales Empowerment Reminders - 03/21/2017
Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to...
Pyramid Repairs - 12/21/2016
... a comeback requires service management approval before the technician even begins working on the vehicle that is back for a second repair. A pyramid repair requires service management approval prior to claim submission. Both of these situations can be...
Revised Authorization Matrix - 04/08/2016
... be notified of this lengthy rental period within 10 days of putting the customer in the rental vehicle. A copy of this matrix can be found on GlobalConnect in the Headlines section. The reference number is GCUS-9-1776. There is also a copy in the...
Parts Retention, Documentation, and Disposal - 04/08/2016
... of. Strict adherence to local, state, and federal ordinances, regulations, or laws regarding new or used parts is expected by GM. Instructions on how to create a scrapping report can be found in Center of Learning. Go to: Resources > Training Reference...
Assembly Replacements - 04/28/2016
... associated with that part. The causal part would be that external part as well. For example, a vehicle overheats and the engine is damaged beyond repair and has to be replaced. The true cause of failure is a leaking radiator so the labor operation and...
Reject of the Month - 04/28/2016
... hesitating and was rough on take-off. The technician documented the active DTC and noted that the vehicle would not engage in 2nd gear. The tech found melted debris and small chunks of metal in the fluid. The fluid was burnt. After further inspection,...
The Warranty Support Center - 10/02/2015
... within 7 days. The agents start with the oldest claims first and work their way through to the newest. During the review process, agents follow procedures that have been established through the Required Operating Procedures Bulletin. The bulletin began...
Divisional Extended Protection Plan - 10/23/2015
... information must be provided: last 8 digits of the VIN, date of the job card, mileage on the vehicle, job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. The Administrator will issue a reference...
Electrical and Powertrain Reset - 10/23/2015
Reprogramming a control module with new or updated software and/or calibration files using the TIS service programming system (SPS) application is a repair type that requires procedures that generate a warranty code.When submitting a warranty claim for...
Ignition Switch Parts Return Request - 06/06/2014
... recall part replacement was claimed, return the replaced component(s) which were removed from the vehicle (packaged separately per job card), with a copy of the job card in the original packaging. Parts for this request are to be sent to Attention: Scott...
Audits Suspended - 09/09/2014
... personnel are working diligently to provide great customer service to the customers whose vehicles are involved in the recalls, as well as their regular warranty customers, the suspension of audits does not mean policies and procedures can be ignored....
Reject of the Month - 01/28/2014
... card and submission must support why the dealership is performing a Policy paint repair on a fleet vehicle with no deductible. ...
$500 Customer Participation - 02/27/2014
... Portal to determine the appropriate amount of participation. GM's level of support declines as the vehicle's age and mileage increases. The calculator must be used for every job card AND on each line of the job card where participation is recommended. If...
Reject of the Month - 01/10/2014
... Just about a month later, the customer returned to the dealership for the replacement of the vehicle's fuel pump. While the first transaction paid, the second transaction, for the pump, rejected with error code 229: repeat repair. Labour operation xx...
Authorization Codes - 01/10/2014
... four most commonly used authorization codes, "A" and "E" are the most obvious in their use. If the vehicle being repaired is out of warranty, authorization code "A" must be applied. If the technician requires additional diagnosis or repair time, authorization...
Service Training Standards - 11/18/2013
It's not news that GM expects 100% training in all of their dealerships and as the 2013 calendar year nears completion, a recent administrative message was posted to remind service agents that there is still time to get your technicians to that 100% mark.When...
From the P&P Manual - 11/18/2013
... can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as OLH. This is the only exception to the OLH requirement. Warranty Labour Rate Options A &...
Recalled Parts - 09/09/2014
... the Recall option, the daily list of Paid Field Actions will populate on the screen. A new list is published daily, Monday through Friday. It is a best practice to open the file each day. After opening the file, click on the Enter BAC button. Enter...
Part Failures During The Same Repair Visit - 10/03/2014
... is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should be charged out on the existing repair line of the job card. The technician's labour time for the first replacement...
Recalls - 02/23/2015
... important to document it accurately? An advisor wrote a job card for a 2014 Chevrolet Spark. The vehicle was a dealer-owned used car. The advisor indicated recall 14410 on line A and recall 14456 on line B. Additionally, a copy of Service Update / Recall...
Reject of the Month - 12/19/2014
... miles. The customer had another failure in November of 2014, at 208,000 miles and brought the vehicle to the Warranty Community Member's dealership for repair. The parts warranty transaction was submitted in November and rejected due to the store's...
Diagnostic Time Service Management Approval - 12/19/2014
... and requires that service management approve this additional diagnostic time. The purpose of this new process is to verify that the technicians are not being paid diagnosis time when they don't have the documentation to support it. It's no secret...
Customer Pay Service Offer - 11/25/2014
... The offer may be used toward a repair or service that is recommended or required by the vehicle Owner's Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from...
Reject of the Month - 11/25/2014
... technician performed the necessary inspection and replaced the lap pretensioner. While the vehicle was in the service department the technician noticed that recall 14030-"side impact airbag connector", had previously been performed by another service...
Recalled Fortera Tires - 02/23/2015
... sold by Goodyear to GM and installed on 2015 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. GM began requesting the return of all tires replaced related to the recall on February 17, 2015.A part return request will be initiated through GWM...
Reject of the Month - 04/28/2015
... of this check box are for a part warranty transaction on a non-GM VIN or for older model year GM vehicles. Failure to select the check box in these situations will return a transaction reject. While none of these situations, or those that are similar,...
Clocking OLH on Flag Sheets - 04/28/2015
... be two separate clock times shown on the flag sheet that represent their total time working on the vehicle. If a technician finds themselves in a situation where OLH may be needed in the repair, the first thing they must do is contact service management...
Attaching a Document - 06/02/2015
With the newest Transportation Damage Transaction requirements quickly approaching, it is a good time to recap the document attachment process in Global. But first, here are a few reminders:Individual attachments must be less than 5MB in size. Be...
Global Warranty Management - 07/29/2015
Certain claim situations, car rentals for 6 or more days, or a policy decision on a vehicle that is beyond 8 years old, for example, require pre-approval from the DMA. When this authorization is necessary it must be obtained prior to work being performed. To...
Customer Signature - 06/30/2015
... be compared to the technician's beginning clock time, and if it is after work has begun on the vehicle, a chargeback could be made. During the warranty job card write up, there is to be a clear understanding of what will be covered under warranty...
Policy Repair Exceptions - 08/29/2023
GM sells new vehicles with a specified warranty. When that warranty runs out, by either time or mileage, GM allows for the possibility of some, if not all, financial assistance for the out of warranty repair. The amount of assistance is determined after...
Published Base Time Does Not Require Clock Time - 08/29/2023
... announced the elimination of the technician clock time requirement when making warranty repairs on vehicles where there is a published base time in the Labor Time Guide. At this time, Illinois dealers must continue to punch on/off all labor time paid...
PRA Update - 09/25/2023
... that must be included on the warranty claim. Refer to the September edition of the Warranty News for more on the CSMT App and the PRA process. Important Note: The PRA approval associated with the CSMT process is not to be confused with the Pre-Repair...
Third Party Labor Time Guide - 01/29/2024
... official website to see if your state is one of those states. The following is from the newly updated Service Policies & Procedures manual: Where permitted by state statute, a dealer may seek reimbursement using time from a third-party time guide....
Policies & Procedures 2024 Update - 01/29/2024
... were included in the revised edition which are featured in this edition of the Warranty News. The Third-Party Labor Time Guide and Technician Accounting of Labor Time articles provide details on the revision to Article 6.2.5 Technician Identification...
CSMT App - 11/29/2023
A new version, 3.8, of the Certified Service Mobile Toolbox (CSMT) app became available for download on November 16. This latest version supports devices that have display settings set to dark mode and provides an enhanced user experience with the addition...
Start the Year Off Strong - 12/26/2023
Many of the tips we used to close the year out strong can be carried through as Best Practices in the New Year, specifically when it comes to submitting transactions for review. For the fastest and most efficient submission process, take the following...
Service Management Approval Requirements - 12/26/2023
... a separate authorization. A missing customer signature, add on repair, and warranty on a stock vehicle all require their own unique authorization. For example, if you have a job card that is missing the customer’s signature authorizing the performance...
GM Accessories Employee Discount Program - 01/29/2024
... nearest dollar. The offer is not valid on Limited Production Options (accessories ordered with the vehicle and included on the vehicle’s window label and invoice), GM Genuine Parts, ACDelco parts, service parts, or Performance Parts. The program...
Coverage Code P - 07/25/2023
... for the Coverage Code: Powertrain P indicator listed with the appropriate labor operation for the vehicle repair....
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Technician Documentation Requirements - 08/29/2023
... are available in Service Forms. Parts pricing printouts are also acceptable. Old and new engine and transmission serial numbers. ...
Technician Documentation Requirements - 08/29/2023
... are available in Service Forms. Parts pricing printouts are also acceptable. Old and new engine and transmission serial numbers. ...
DCBS Software Update - 03/23/2023
New DCBS software was released in February. It is important to verify that the DCBS equipment is running on the latest versions. Dealership equipment must align with the following current versions: Software: DCAG1-35-01 (located via Settings/Information) Database: ...
Minimizing Rejected Transactions - 03/23/2023
No one likes rejected claims. They are like mistakes and no one likes mistakes either. New warranty administrators are bound to get a lot of rejects in the beginning of their career because when it comes to submitting warranty claims, there is a lot to...
... miles. The customer had another failure in November of 2014, at 208,000 miles and brought the vehicle to the Warranty Community Member's dealership for repair. The parts warranty transaction was submitted in November and rejected due to the store's...
Diagnostic Time Service Management Approval - 12/19/2014
... and requires that service management approve this additional diagnostic time. The purpose of this new process is to verify that the technicians are not being paid diagnosis time when they don't have the documentation to support it. It's no secret...
Customer Pay Service Offer - 11/25/2014
... The offer may be used toward a repair or service that is recommended or required by the vehicle Owner's Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from...
Reject of the Month - 11/25/2014
... technician performed the necessary inspection and replaced the lap pretensioner. While the vehicle was in the service department the technician noticed that recall 14030-"side impact airbag connector", had previously been performed by another service...
Recalled Fortera Tires - 02/23/2015
... sold by Goodyear to GM and installed on 2015 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. GM began requesting the return of all tires replaced related to the recall on February 17, 2015.A part return request will be initiated through GWM...
Reject of the Month - 04/28/2015
... of this check box are for a part warranty transaction on a non-GM VIN or for older model year GM vehicles. Failure to select the check box in these situations will return a transaction reject. While none of these situations, or those that are similar,...
Clocking OLH on Flag Sheets - 04/28/2015
... be two separate clock times shown on the flag sheet that represent their total time working on the vehicle. If a technician finds themselves in a situation where OLH may be needed in the repair, the first thing they must do is contact service management...
Attaching a Document - 06/02/2015
With the newest Transportation Damage Transaction requirements quickly approaching, it is a good time to recap the document attachment process in Global. But first, here are a few reminders:Individual attachments must be less than 5MB in size. Be...
Global Warranty Management - 07/29/2015
Certain claim situations, car rentals for 6 or more days, or a policy decision on a vehicle that is beyond 8 years old, for example, require pre-approval from the DMA. When this authorization is necessary it must be obtained prior to work being performed. To...
Customer Signature - 06/30/2015
... be compared to the technician's beginning clock time, and if it is after work has begun on the vehicle, a chargeback could be made. During the warranty job card write up, there is to be a clear understanding of what will be covered under warranty...
Policy Repair Exceptions - 08/29/2023
GM sells new vehicles with a specified warranty. When that warranty runs out, by either time or mileage, GM allows for the possibility of some, if not all, financial assistance for the out of warranty repair. The amount of assistance is determined after...
Published Base Time Does Not Require Clock Time - 08/29/2023
... announced the elimination of the technician clock time requirement when making warranty repairs on vehicles where there is a published base time in the Labor Time Guide. At this time, Illinois dealers must continue to punch on/off all labor time paid...
PRA Update - 09/25/2023
... that must be included on the warranty claim. Refer to the September edition of the Warranty News for more on the CSMT App and the PRA process. Important Note: The PRA approval associated with the CSMT process is not to be confused with the Pre-Repair...
Third Party Labor Time Guide - 01/29/2024
... official website to see if your state is one of those states. The following is from the newly updated Service Policies & Procedures manual: Where permitted by state statute, a dealer may seek reimbursement using time from a third-party time guide....
Policies & Procedures 2024 Update - 01/29/2024
... were included in the revised edition which are featured in this edition of the Warranty News. The Third-Party Labor Time Guide and Technician Accounting of Labor Time articles provide details on the revision to Article 6.2.5 Technician Identification...
CSMT App - 11/29/2023
A new version, 3.8, of the Certified Service Mobile Toolbox (CSMT) app became available for download on November 16. This latest version supports devices that have display settings set to dark mode and provides an enhanced user experience with the addition...
Start the Year Off Strong - 12/26/2023
Many of the tips we used to close the year out strong can be carried through as Best Practices in the New Year, specifically when it comes to submitting transactions for review. For the fastest and most efficient submission process, take the following...
Service Management Approval Requirements - 12/26/2023
... a separate authorization. A missing customer signature, add on repair, and warranty on a stock vehicle all require their own unique authorization. For example, if you have a job card that is missing the customer’s signature authorizing the performance...
GM Accessories Employee Discount Program - 01/29/2024
... nearest dollar. The offer is not valid on Limited Production Options (accessories ordered with the vehicle and included on the vehicle’s window label and invoice), GM Genuine Parts, ACDelco parts, service parts, or Performance Parts. The program...
Coverage Code P - 07/25/2023
... for the Coverage Code: Powertrain P indicator listed with the appropriate labor operation for the vehicle repair....
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Technician Documentation Requirements - 08/29/2023
... are available in Service Forms. Parts pricing printouts are also acceptable. Old and new engine and transmission serial numbers. ...
Technician Documentation Requirements - 08/29/2023
... are available in Service Forms. Parts pricing printouts are also acceptable. Old and new engine and transmission serial numbers. ...
DCBS Software Update - 03/23/2023
New DCBS software was released in February. It is important to verify that the DCBS equipment is running on the latest versions. Dealership equipment must align with the following current versions: Software: DCAG1-35-01 (located via Settings/Information) Database: ...
Minimizing Rejected Transactions - 03/23/2023
No one likes rejected claims. They are like mistakes and no one likes mistakes either. New warranty administrators are bound to get a lot of rejects in the beginning of their career because when it comes to submitting warranty claims, there is a lot to...
Parts Expediting - 03/23/2023
... Parts Expediting category. Retain all records and invoices in support of parts expediting in the vehicle history file. Service Agent owned vehicles, and parts and accessories replaced under part warranties (ZPTI/ZPTC), are not eligible for parts...
Reject of the Month - February 2023 - 01/24/2023
... all service items including replacing both front and rear brake pads and rotors. While the vehicle is well out of warranty for the maintenance items that were performed, the customer emailed the service advisor a copy of their recently received...
Reject of the Month - March 2023 - 02/28/2023
... for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a shudder when shifting to 3 & 4 gears only at normal...
Powertrain Contact Center - 02/28/2023
... ISC/Fleet company will contact the dealer for the necessary parts and/or assembly to repair the vehicle. This document must be completed and be attached to the applicable warranty transaction. If the ISC/Fleet company and the PCC do not agree on the...
Service Information - 10/28/2022
... confirmation and documentation. There are going to be more than a few times that a newer warranty administrator will have to hunt down the appropriate labor operation or labor time for a given repair. The Labor Time Guide (LTG) within SI provides...
Reject of the Month - November 2022 - 10/28/2022
... the 99-day rental. When a rental is provided, a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Reference Service Policies and Procedures Article 4.4 Please...
Updates and Reminders - 10/01/2021
... GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that Hertz’s primary initial focus will be...
Labor Operation Exceptions - 04/29/2021
... Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered, you can explore the first option under the LTG (the terminology will vary depending on the vehicle) to find...
Warranty Analysis - 01/04/2022
... processed by the entire region. GWM calculates how often to expect certain types of repairs by vehicle type (e.g. Chevrolet car, Chevrolet truck, GMC truck, etc) and the average expenses involved when performing those repairs. GWM then determines what...
Corvette First Maintenance - 01/27/2022
The Chevrolet Complete Care program has extended the included Maintenance for owners of the 2020 and newer Chevrolet Corvette (C8) to come to the dealership for their first service visit. The allowed timing for reimbursement has been increased from...
Getting to Know the PET - 01/03/2022
... to extend towards an out of warranty repair. The tool considers the age and mileage of the vehicle beyond the component’s warranty coverage, and returns a higher amount of assistance when coverage has recently expired, and lower amounts as age/mileage...
STS Thresholds - 01/27/2022
New for 2022! STS progress for restricted dealers will be monitored on a monthly basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The ...
Documentation of Time and Compliance - 02/23/2022
... Technician time stamps represents the actual time that the technician is physically working on the vehicle. Diagnosis time, parts billing, etc., must be supported with valid time stamps. Further claim level detail stated that parts were billed out on...
Policy Evaluation Tool - 02/23/2022
... total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is beyond warranty for the defective component. Dealers are empowered to deviate from the PET result amount up to $500 without GM pre-approval. Deviations...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
OLH Empowerment - 07/27/2022
... self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s performance and...
Damaged in Transit (DIT): Structural/Non-Structural - 07/27/2022
... include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage is found to structural parts, after partial tear down, contact the DBC....
Job Card Reprints - 09/26/2022
... shop/hard copy is the copy the customer signs to authorize the repairs that will be made to their vehicle. This copy will be requested in an audit situation, and also, possibly by the Warranty Support Center to verify the customer signed the job card....
Reject of the Month - October 2022 - 09/26/2022
... the oil pan gasket, valve cover gaskets, and the transmission cooler lines were all leaking. The vehicle was repaired and handled as customer pay. The vehicle returned in June 2022 with an oil leak concern. The technician noted the cause of failure,...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... centers is published in the Policies and Procedures manual in Article 1.5.9.If the repair is for a vehicle that is out of warranty but a policy decision has been made, the service agent must inform the center of this decision at the time the component...
Maintenance Offers - 10/08/2012
... $50 off of a customer pay manufacturer approved service. Select 1988 to current model year, bought new still retained (BNSR) Silverado, Avalanche and Sierra owners as well as Fleet and Commercial (FCO) Express, Savana and Uplander owners are eligible...
Year End Is In Sight - 10/08/2012
For those warranty administrators that are up to date with new claims, rejects, and a balanced schedule; no worries. The next couple of months may be stressful for those that are behind with claims or haven't looked at the receivable schedule in months;...
Transmission Replacements - 10/08/2012
An article in the August edition of the Warranty News highlighted the updated transmission replacement policy and contacting the PQC. The majority of dealers are no longer required to contact the PQC for transmission replacements. Dealers that are still...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... management wants to assist the customer because of their loyalty or their patience with previous vehicle concerns, Customer Enthusiasm is an option they are empowered with to ensure the customer will continue to do business with both their dealership...
Adding an Attachment to a Transaction - 07/02/2012
... be with the job card before submitting the transaction in GWM. Whether attaching a document to a new transaction, to a rejected transaction, or to an adjusted transaction click on the Add Attachment button located at the bottom of the Job Card Transaction...
... Parts Expediting category. Retain all records and invoices in support of parts expediting in the vehicle history file. Service Agent owned vehicles, and parts and accessories replaced under part warranties (ZPTI/ZPTC), are not eligible for parts...
Reject of the Month - February 2023 - 01/24/2023
... all service items including replacing both front and rear brake pads and rotors. While the vehicle is well out of warranty for the maintenance items that were performed, the customer emailed the service advisor a copy of their recently received...
Reject of the Month - March 2023 - 02/28/2023
... for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a shudder when shifting to 3 & 4 gears only at normal...
Powertrain Contact Center - 02/28/2023
... ISC/Fleet company will contact the dealer for the necessary parts and/or assembly to repair the vehicle. This document must be completed and be attached to the applicable warranty transaction. If the ISC/Fleet company and the PCC do not agree on the...
Service Information - 10/28/2022
... confirmation and documentation. There are going to be more than a few times that a newer warranty administrator will have to hunt down the appropriate labor operation or labor time for a given repair. The Labor Time Guide (LTG) within SI provides...
Reject of the Month - November 2022 - 10/28/2022
... the 99-day rental. When a rental is provided, a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Reference Service Policies and Procedures Article 4.4 Please...
Updates and Reminders - 10/01/2021
... GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that Hertz’s primary initial focus will be...
Labor Operation Exceptions - 04/29/2021
... Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered, you can explore the first option under the LTG (the terminology will vary depending on the vehicle) to find...
Warranty Analysis - 01/04/2022
... processed by the entire region. GWM calculates how often to expect certain types of repairs by vehicle type (e.g. Chevrolet car, Chevrolet truck, GMC truck, etc) and the average expenses involved when performing those repairs. GWM then determines what...
Corvette First Maintenance - 01/27/2022
The Chevrolet Complete Care program has extended the included Maintenance for owners of the 2020 and newer Chevrolet Corvette (C8) to come to the dealership for their first service visit. The allowed timing for reimbursement has been increased from...
Getting to Know the PET - 01/03/2022
... to extend towards an out of warranty repair. The tool considers the age and mileage of the vehicle beyond the component’s warranty coverage, and returns a higher amount of assistance when coverage has recently expired, and lower amounts as age/mileage...
STS Thresholds - 01/27/2022
New for 2022! STS progress for restricted dealers will be monitored on a monthly basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The ...
Documentation of Time and Compliance - 02/23/2022
... Technician time stamps represents the actual time that the technician is physically working on the vehicle. Diagnosis time, parts billing, etc., must be supported with valid time stamps. Further claim level detail stated that parts were billed out on...
Policy Evaluation Tool - 02/23/2022
... total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is beyond warranty for the defective component. Dealers are empowered to deviate from the PET result amount up to $500 without GM pre-approval. Deviations...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
OLH Empowerment - 07/27/2022
... self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s performance and...
Damaged in Transit (DIT): Structural/Non-Structural - 07/27/2022
... include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage is found to structural parts, after partial tear down, contact the DBC....
Job Card Reprints - 09/26/2022
... shop/hard copy is the copy the customer signs to authorize the repairs that will be made to their vehicle. This copy will be requested in an audit situation, and also, possibly by the Warranty Support Center to verify the customer signed the job card....
Reject of the Month - October 2022 - 09/26/2022
... the oil pan gasket, valve cover gaskets, and the transmission cooler lines were all leaking. The vehicle was repaired and handled as customer pay. The vehicle returned in June 2022 with an oil leak concern. The technician noted the cause of failure,...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... centers is published in the Policies and Procedures manual in Article 1.5.9.If the repair is for a vehicle that is out of warranty but a policy decision has been made, the service agent must inform the center of this decision at the time the component...
Maintenance Offers - 10/08/2012
... $50 off of a customer pay manufacturer approved service. Select 1988 to current model year, bought new still retained (BNSR) Silverado, Avalanche and Sierra owners as well as Fleet and Commercial (FCO) Express, Savana and Uplander owners are eligible...
Year End Is In Sight - 10/08/2012
For those warranty administrators that are up to date with new claims, rejects, and a balanced schedule; no worries. The next couple of months may be stressful for those that are behind with claims or haven't looked at the receivable schedule in months;...
Transmission Replacements - 10/08/2012
An article in the August edition of the Warranty News highlighted the updated transmission replacement policy and contacting the PQC. The majority of dealers are no longer required to contact the PQC for transmission replacements. Dealers that are still...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... management wants to assist the customer because of their loyalty or their patience with previous vehicle concerns, Customer Enthusiasm is an option they are empowered with to ensure the customer will continue to do business with both their dealership...
Adding an Attachment to a Transaction - 07/02/2012
... be with the job card before submitting the transaction in GWM. Whether attaching a document to a new transaction, to a rejected transaction, or to an adjusted transaction click on the Add Attachment button located at the bottom of the Job Card Transaction...
Repeat Repair Quick Tips - 07/02/2012
... was there a process in place to proceed with the review effectively and efficiently? To begin, all vehicle history files for the requested VIN's should be compiled. If the dealership maintains a repeat repair log, look for any of the job cards from the...
Reject of the Month - 07/30/2013
... PDI dealer installed accessories, it was found that the service advisors were writing up a new job card for each PDI Dealer Installed Accessory (for a single VIN). For example, a 2014 Silverado had two job cards for the two dealer installed accessories,...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... net items. A copy of the exchange invoice must also be attached to the job card when filed in the vehicle history file to support the transaction. ...
Special Parts Return - 07/03/2013
... including calls made to TAC, Field Engineer or Field staff involvement at a dealership, the New Product Launch Center, or after a warranty claim review. Prior to May 20th, 2013, requests were made via fax, email, or by a Field Engineer at the dealership....
Spark Assessment Program - 09/04/2013
... conditioning cooling Adequate heatingUnusual drive motor noise and/or underbody noisesVerify vehicle operation in "Sport" mode with the shift lever in position "L"Check for interior squeaks and rattlesCheck for wind noiseThere is also a list of...
Aftersales Empowerment Portal - 09/04/2013
... supporting the request. A copy of the pre-approval document must also be maintained with the vehicle service file.To print the Approved pre-approval document from the Aftersales Empowerment Portal:Go to the Search Empowerment application in the empowerment...
Reject of the month: Net Item Expense - 04/12/2013
... for the replacement of a fuel pump module on a 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the tech replaced the module, drained and refilled the...
The Team - 04/12/2013
... customer satisfaction and loyalty by delivering service that makes owning and maintaining a GM vehicle convenient and pleasurable. (GM ROS) Such a task can't be accomplished without the support of each and every person within the dealership team. Teamwork,...
Attaching A Document To A Pending Transaction - 03/11/2013
... thing you want to do is hold up the payment, but it seems as though there is no other choice.Good News! There is a way to attach a document to a pending transaction!Here's how you do it: Select "Search Transactions" from the GWM "Analyze Warranty"...
A Second Radio Replacement - 01/19/2012
... steps that must be taken if a technician determines that a radio requires replacement in a vehicle that has already had a radio replaced within six months. If this situation arises in your dealership, technicians must contact Technical Assistance...
Excessive Parts Usage - 11/17/2011
... tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the repair often requires additional parts...
Reject of the Month - 02/07/2012
... detailed condition, cause, and repair instructions for technicians to follow when faced with a vehicle concern. Some bulletins will list a unique labour operation, at the end of the bulletin, to use when the repair instructions were followed. This labour...
Sublet Basics - 06/08/2011
... quality standards.The sublet invoice should include the name of the repair facility, VIN of the vehicle being repaired and detail of the repair performed. The sublet total should not exceed what the dealership could claim had they performed the repair...
Recall 10426 Update - 06/30/2011
... GM sent each dealer a specific number of axle pin kits to perform the recall on the involved vehicles at no charge. Once this stock of kits was depleted it was necessary for dealers to order additional kits as needed to service customers seeking completion...
Top Reject of the Month - 10/14/2011
... the GWM system was still set up to allow 180-day edits until everyone had transitioned to the new GWM system. You may remember that back in 2009, Global was still in its infancy for many of us. Once all US dealers were on the system, the edit changed...
Warranty Performance Analysis - 08/10/2010
... perform those functions properly. A salesperson who leaves warranty questions unanswered during a new car delivery has done his customer a disservice. The technician who does not validate the claim with full and proper information has not completed his...
Warranty Analysis: Report Generator - 08/10/2010
... of concern, such as product issues or lack of training. VIN repair count - provides a list of Vehicle Identification Numbers with the number of unique transactions corresponding to that VIN and the number of claims for the service agent. The report...
Warranty Awareness - 03/10/2011
... card.Pull ideas from multiple sources (employees, warranty forum, fellow administrators) to find new and improved ways to handle warranty repairs.Discuss and develop your own internal process to reduce and prevent transaction rejections due to errors...
From the Desk of a Service Manager - 02/04/2010
... contacting these customers to visit the dealership for completion of the open recall on their vehicle. You never know, they may have other service needs addressed while they are there! ...
Global Warranty 101 - 05/12/2010
... experiencing some anxiety/distress with handling transactions that reject. Many of the rejects are new with the GWM system and unfamiliar to even the most seasoned warranty administrator.The GWM system will provide an edit notification if the reject...
Global Warranty Management Tips - 05/12/2010
... goodwill and related repair on the same transaction). Check the "VIN Not Found" box for non-GM vehicles or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin repair...
GM Routed Transactions - 06/07/2010
... enough to give the GM representative enough information to pay the transaction. While training a new warranty administrator at a dealership recently, a number of transactions were reviewed by the service manager and in a stack for the warranty administrator...
Missed Revenue - Executive Decision - 03/11/2010
... the before and after odometer reading with the road test, performing any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must be followed in the performance of a warranty...
Warranty Performance Analysis - 03/11/2010
... Who completes the documentation and then explains the warranty and repair/service process to the new car owner? Assign a service advisor to the owner to join with the salesperson in completing and explaining the warranty and service department appointment...
Parts and Causal Parts - 02/04/2010
A new feature of Global Warranty Management is the display of all the part numbers used in a repair. Previously, when there was more than one part charged out for the repair, the part number of the part that was determined to have caused the failure was...
... was there a process in place to proceed with the review effectively and efficiently? To begin, all vehicle history files for the requested VIN's should be compiled. If the dealership maintains a repeat repair log, look for any of the job cards from the...
Reject of the Month - 07/30/2013
... PDI dealer installed accessories, it was found that the service advisors were writing up a new job card for each PDI Dealer Installed Accessory (for a single VIN). For example, a 2014 Silverado had two job cards for the two dealer installed accessories,...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... net items. A copy of the exchange invoice must also be attached to the job card when filed in the vehicle history file to support the transaction. ...
Special Parts Return - 07/03/2013
... including calls made to TAC, Field Engineer or Field staff involvement at a dealership, the New Product Launch Center, or after a warranty claim review. Prior to May 20th, 2013, requests were made via fax, email, or by a Field Engineer at the dealership....
Spark Assessment Program - 09/04/2013
... conditioning cooling Adequate heatingUnusual drive motor noise and/or underbody noisesVerify vehicle operation in "Sport" mode with the shift lever in position "L"Check for interior squeaks and rattlesCheck for wind noiseThere is also a list of...
Aftersales Empowerment Portal - 09/04/2013
... supporting the request. A copy of the pre-approval document must also be maintained with the vehicle service file.To print the Approved pre-approval document from the Aftersales Empowerment Portal:Go to the Search Empowerment application in the empowerment...
Reject of the month: Net Item Expense - 04/12/2013
... for the replacement of a fuel pump module on a 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the tech replaced the module, drained and refilled the...
The Team - 04/12/2013
... customer satisfaction and loyalty by delivering service that makes owning and maintaining a GM vehicle convenient and pleasurable. (GM ROS) Such a task can't be accomplished without the support of each and every person within the dealership team. Teamwork,...
Attaching A Document To A Pending Transaction - 03/11/2013
... thing you want to do is hold up the payment, but it seems as though there is no other choice.Good News! There is a way to attach a document to a pending transaction!Here's how you do it: Select "Search Transactions" from the GWM "Analyze Warranty"...
A Second Radio Replacement - 01/19/2012
... steps that must be taken if a technician determines that a radio requires replacement in a vehicle that has already had a radio replaced within six months. If this situation arises in your dealership, technicians must contact Technical Assistance...
Excessive Parts Usage - 11/17/2011
... tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the repair often requires additional parts...
Reject of the Month - 02/07/2012
... detailed condition, cause, and repair instructions for technicians to follow when faced with a vehicle concern. Some bulletins will list a unique labour operation, at the end of the bulletin, to use when the repair instructions were followed. This labour...
Sublet Basics - 06/08/2011
... quality standards.The sublet invoice should include the name of the repair facility, VIN of the vehicle being repaired and detail of the repair performed. The sublet total should not exceed what the dealership could claim had they performed the repair...
Recall 10426 Update - 06/30/2011
... GM sent each dealer a specific number of axle pin kits to perform the recall on the involved vehicles at no charge. Once this stock of kits was depleted it was necessary for dealers to order additional kits as needed to service customers seeking completion...
Top Reject of the Month - 10/14/2011
... the GWM system was still set up to allow 180-day edits until everyone had transitioned to the new GWM system. You may remember that back in 2009, Global was still in its infancy for many of us. Once all US dealers were on the system, the edit changed...
Warranty Performance Analysis - 08/10/2010
... perform those functions properly. A salesperson who leaves warranty questions unanswered during a new car delivery has done his customer a disservice. The technician who does not validate the claim with full and proper information has not completed his...
Warranty Analysis: Report Generator - 08/10/2010
... of concern, such as product issues or lack of training. VIN repair count - provides a list of Vehicle Identification Numbers with the number of unique transactions corresponding to that VIN and the number of claims for the service agent. The report...
Warranty Awareness - 03/10/2011
... card.Pull ideas from multiple sources (employees, warranty forum, fellow administrators) to find new and improved ways to handle warranty repairs.Discuss and develop your own internal process to reduce and prevent transaction rejections due to errors...
From the Desk of a Service Manager - 02/04/2010
... contacting these customers to visit the dealership for completion of the open recall on their vehicle. You never know, they may have other service needs addressed while they are there! ...
Global Warranty 101 - 05/12/2010
... experiencing some anxiety/distress with handling transactions that reject. Many of the rejects are new with the GWM system and unfamiliar to even the most seasoned warranty administrator.The GWM system will provide an edit notification if the reject...
Global Warranty Management Tips - 05/12/2010
... goodwill and related repair on the same transaction). Check the "VIN Not Found" box for non-GM vehicles or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin repair...
GM Routed Transactions - 06/07/2010
... enough to give the GM representative enough information to pay the transaction. While training a new warranty administrator at a dealership recently, a number of transactions were reviewed by the service manager and in a stack for the warranty administrator...
Missed Revenue - Executive Decision - 03/11/2010
... the before and after odometer reading with the road test, performing any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must be followed in the performance of a warranty...
Warranty Performance Analysis - 03/11/2010
... Who completes the documentation and then explains the warranty and repair/service process to the new car owner? Assign a service advisor to the owner to join with the salesperson in completing and explaining the warranty and service department appointment...
Parts and Causal Parts - 02/04/2010
A new feature of Global Warranty Management is the display of all the part numbers used in a repair. Previously, when there was more than one part charged out for the repair, the part number of the part that was determined to have caused the failure was...
WINS To GWM Clean-up - 05/12/2010
... and core allowances on previously paid WINS claims must be fully debited and entered as a new transaction.Did You Know? jlwarranty can clean up any outstanding, unpaid transactions for you in GWM. While a 0.3 hour WPC administrative allowance may not...
Components and Systems - 04/13/2010
... reported the component failure. It is the dealers responsibility to accurately report the vehicle failure to GM, whether it is a $2.00 or $12,000 repair. ...
Customer Concern Verification Sheets - 04/13/2010
... of the customer's concern, the technician has better technical information to fix the customer's vehicle right the first time, a goal every dealership wants to achieve.It seems, however, that very few service advisors actually use these forms. Reasons...
Warranty Performance Analysis - 07/02/2010
... the customer's wishes and verify that the complaint is a problem, not just normal operation of the vehicle, allowing the technician to spend his time working on real problems and not have to spend his time inventory looking for "ghosts". An efficient...
Who should manage your warranty dollar investment? - 09/16/2010
... and solutions? Solutions may be found in this 3-year series of articles (the past two years of newsletter articles may be found online in the Member's Area of jwarranty.com).2.) Look carefully at the person responsible for oversight of this investment....
The ABC's of Human Interaction - 11/18/2010
... their jobs, but they would suffer a reduction in pay, and the service manager would be given a new bonus plan that did not allow electronic cheating. He thanked me profusely for my work and asked the manufacturer if I could audit some other dealerships...
Effective Use of Self-Authorization Codes - 08/09/2012
... applied, at times, when they are not needed. Code A is commonly applied when it is known that a vehicle is out of the bumper-to-bumper warranty, but the needed repair is covered by the powertrain or emission warranty. Code P may be applied because the...
Certified Technology Expert - 05/02/2012
... about the system and how to properly demonstrate and deliver it to every customer Demonstrate new technologies to customers Function as the go-to person for customer assistance with system operation after the sale Diagnose customer concerns to determine...
Job Card Attachments - 09/26/2022
... a copy of the approved Pre-Approval Form must be attached to the job card and retained in the vehicle history folder. A copy of the approved Pre-Approval Form is not required to be attached to the submitted transaction. Best Practice: When it is necessary...
Cause of Failure Procedures - 08/22/2022
The cause of failure is a topic that often pops up in newsletter articles, forum posts, and discussions with warranty administrators seeking assistance. Missing or inadequate cause of failure written documentation is a common area of policy deviation,...
Reject of the Month - September 2022 - 08/22/2022
... requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted “possible...
Tips from a Mail Out Review - 08/22/2022
... additional concerns must each contain the approval. Supporting Documentation – A vehicle history file must contain any supporting documentation that is associated with the service event or a particular job card. Service replacement part warranty...
Servicing EV Models - 06/20/2022
... technicians: Pre-Delivery Inspections (PDIs). Should the inspection indicate that the subject vehicle needs repair, that repair must be performed by a technician who has completed all required EV training. PDI Dealer installed Factory Invoiced Options...
Reject of the Month - August 2022 - 07/27/2022
... service kit, spliced and soldered the wire connections, cleared DTC’s, and road tested the vehicle. The claim was submitted with the labor operation for a wire-to-wire repair with 0.5 hrs base and 1.0 hr OLH. The transaction also included...
Reject of the Month - June 2022 - 05/25/2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern. The diagnosing technician found a tapping noise under the hood and...
Battery Reminders - 03/28/2022
... visual inspection, refer to SI to identify the OEM battery type and CCA rating for 2019 and newer models. After entering the VIN or year/make/model, locate the 12V battery usage table under General Information/General Information/Specifications. For...
Clock Time - 03/28/2022
If your technician is working on a vehicle that started out as a customer pay repair, but that repair becomes a policy repair or it is determined the repair needed is covered under the Powertrain warranty, GM allows for service management to approve the...
Reject of the Month - May 2022 - 04/26/2022
... hours OLH for excessive diagnostics. Management noted that multiple tests were required for proper vehicle diagnosis. The warranty administrator submitted the transaction with the appropriate labor operation, 3.1 hours base time, 1.0 hour diagnosis...
Adding an Attachment to a Pending Transaction - 04/26/2022
... (e.g. one created by a technician’s old BAC, and one created by the technician’s new BAC), contact the CoL helpdesk for assistance with merging the profiles. ...
Determining Other Labor Hours Paid - 01/27/2022
... P&P Article 6.3 Technician requests for OLH should be reviewed by service management after the vehicle has been repaired with the time approved by management BEFORE the job card makes its way to the service advisor or warranty administrator. Technicians...
Customer Enthusiasm Guidelines - 01/27/2022
... upon by management. The following is an example of a customer enthusiasm transaction. The vehicle was a 2021 Tahoe with less than 10,000 miles. The customer was adamant that nothing snagged the seat causing a tear. The dealership confirmed the...
Warranty Ranking - 01/04/2022
... than what is expected. To do this, GM has a formula that calculates a dealership’s cost-per-vehicle serviced and takes four key repair categories that calculate a dealership’s ranking, including Excess to Geographic Group, Labor Operation...
Battery Reminders - 03/22/2021
... the situation for WSC review. Technicians must not use IVH RPO data for CCA ratings as select vehicles display a metric reading where the battery tester requires the entry of the standard CCA rating. If the technician is unable to determine the battery...
Types of Job Card Systems - 02/25/2021
... of the shop copy. The shop copy is the copy the customer signs for authorization to repair their vehicle. Service management is responsible for verifying that additional repairs are necessary and approves adding the line to the job card. This can be...
GM Authorization - 02/25/2021
... to the transaction. Service management approval is not required. Tires - Tire replacements on vehicles over 12,000 miles must be submitted with GM authorization to validate the tire proration dollar amount is being accurately charged to the customer. There...
... and core allowances on previously paid WINS claims must be fully debited and entered as a new transaction.Did You Know? jlwarranty can clean up any outstanding, unpaid transactions for you in GWM. While a 0.3 hour WPC administrative allowance may not...
Components and Systems - 04/13/2010
... reported the component failure. It is the dealers responsibility to accurately report the vehicle failure to GM, whether it is a $2.00 or $12,000 repair. ...
Customer Concern Verification Sheets - 04/13/2010
... of the customer's concern, the technician has better technical information to fix the customer's vehicle right the first time, a goal every dealership wants to achieve.It seems, however, that very few service advisors actually use these forms. Reasons...
Warranty Performance Analysis - 07/02/2010
... the customer's wishes and verify that the complaint is a problem, not just normal operation of the vehicle, allowing the technician to spend his time working on real problems and not have to spend his time inventory looking for "ghosts". An efficient...
Who should manage your warranty dollar investment? - 09/16/2010
... and solutions? Solutions may be found in this 3-year series of articles (the past two years of newsletter articles may be found online in the Member's Area of jwarranty.com).2.) Look carefully at the person responsible for oversight of this investment....
The ABC's of Human Interaction - 11/18/2010
... their jobs, but they would suffer a reduction in pay, and the service manager would be given a new bonus plan that did not allow electronic cheating. He thanked me profusely for my work and asked the manufacturer if I could audit some other dealerships...
Effective Use of Self-Authorization Codes - 08/09/2012
... applied, at times, when they are not needed. Code A is commonly applied when it is known that a vehicle is out of the bumper-to-bumper warranty, but the needed repair is covered by the powertrain or emission warranty. Code P may be applied because the...
Certified Technology Expert - 05/02/2012
... about the system and how to properly demonstrate and deliver it to every customer Demonstrate new technologies to customers Function as the go-to person for customer assistance with system operation after the sale Diagnose customer concerns to determine...
Job Card Attachments - 09/26/2022
... a copy of the approved Pre-Approval Form must be attached to the job card and retained in the vehicle history folder. A copy of the approved Pre-Approval Form is not required to be attached to the submitted transaction. Best Practice: When it is necessary...
Cause of Failure Procedures - 08/22/2022
The cause of failure is a topic that often pops up in newsletter articles, forum posts, and discussions with warranty administrators seeking assistance. Missing or inadequate cause of failure written documentation is a common area of policy deviation,...
Reject of the Month - September 2022 - 08/22/2022
... requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted “possible...
Tips from a Mail Out Review - 08/22/2022
... additional concerns must each contain the approval. Supporting Documentation – A vehicle history file must contain any supporting documentation that is associated with the service event or a particular job card. Service replacement part warranty...
Servicing EV Models - 06/20/2022
... technicians: Pre-Delivery Inspections (PDIs). Should the inspection indicate that the subject vehicle needs repair, that repair must be performed by a technician who has completed all required EV training. PDI Dealer installed Factory Invoiced Options...
Reject of the Month - August 2022 - 07/27/2022
... service kit, spliced and soldered the wire connections, cleared DTC’s, and road tested the vehicle. The claim was submitted with the labor operation for a wire-to-wire repair with 0.5 hrs base and 1.0 hr OLH. The transaction also included...
Reject of the Month - June 2022 - 05/25/2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern. The diagnosing technician found a tapping noise under the hood and...
Battery Reminders - 03/28/2022
... visual inspection, refer to SI to identify the OEM battery type and CCA rating for 2019 and newer models. After entering the VIN or year/make/model, locate the 12V battery usage table under General Information/General Information/Specifications. For...
Clock Time - 03/28/2022
If your technician is working on a vehicle that started out as a customer pay repair, but that repair becomes a policy repair or it is determined the repair needed is covered under the Powertrain warranty, GM allows for service management to approve the...
Reject of the Month - May 2022 - 04/26/2022
... hours OLH for excessive diagnostics. Management noted that multiple tests were required for proper vehicle diagnosis. The warranty administrator submitted the transaction with the appropriate labor operation, 3.1 hours base time, 1.0 hour diagnosis...
Adding an Attachment to a Pending Transaction - 04/26/2022
... (e.g. one created by a technician’s old BAC, and one created by the technician’s new BAC), contact the CoL helpdesk for assistance with merging the profiles. ...
Determining Other Labor Hours Paid - 01/27/2022
... P&P Article 6.3 Technician requests for OLH should be reviewed by service management after the vehicle has been repaired with the time approved by management BEFORE the job card makes its way to the service advisor or warranty administrator. Technicians...
Customer Enthusiasm Guidelines - 01/27/2022
... upon by management. The following is an example of a customer enthusiasm transaction. The vehicle was a 2021 Tahoe with less than 10,000 miles. The customer was adamant that nothing snagged the seat causing a tear. The dealership confirmed the...
Warranty Ranking - 01/04/2022
... than what is expected. To do this, GM has a formula that calculates a dealership’s cost-per-vehicle serviced and takes four key repair categories that calculate a dealership’s ranking, including Excess to Geographic Group, Labor Operation...
Battery Reminders - 03/22/2021
... the situation for WSC review. Technicians must not use IVH RPO data for CCA ratings as select vehicles display a metric reading where the battery tester requires the entry of the standard CCA rating. If the technician is unable to determine the battery...
Types of Job Card Systems - 02/25/2021
... of the shop copy. The shop copy is the copy the customer signs for authorization to repair their vehicle. Service management is responsible for verifying that additional repairs are necessary and approves adding the line to the job card. This can be...
GM Authorization - 02/25/2021
... to the transaction. Service management approval is not required. Tires - Tire replacements on vehicles over 12,000 miles must be submitted with GM authorization to validate the tire proration dollar amount is being accurately charged to the customer. There...
Certified Pre-Owned Warranty - 01/27/2021
... program overview and CPO processes, marketing tools, training, incentives, and the latest program news. ...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... and selecting the service labor time codes box, enter the labor op for the specific vehicle being repaired to see if the repair is covered under the Certified Pre-Owned warranty. Unlike Powertrain warranty coverage that will bring up labor operations...
Reject of the Month - November 2021 - 10/26/2021
... 7 intake. Springs and other push rods looked okay. Replaced the push rod and test drove the vehicle. Found an intermittent tick/knocking noise along with 1-2 misfires on cylinder #5 when the noise occurs. Correction: Replace left side lifters. Test drove,...
Labor Operation Selection - 12/01/2021
Sometimes your customer may have more than one problem going on with their vehicle, but it is all related to their original concern. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the technician...
General Motors ID Numbers - 12/01/2021
... of the experienced technician. It is permissible for multiple technicians to work on the same vehicle, provided all warranty and policy repair time is noted on the technician time ticket by job card and unique technician IDs are notated. In this situation,...
Reject of the Month - September 2021 - 08/30/2021
... of the recall. The diagnosing technician ordered the rear sliding window assembly for the vehicle. Once the part came in the installation of the window assembly was handled by the sublet glass repair facility. The job card was closed with the glass...
Policy Evaluation Tool - 08/30/2021
... copy of the approved Claim Pre-Approval form must be attached to the job card and retained in the vehicle history folder. A copy of the Pre-Approval form is NOT required to be attached to the submitted transaction. Policy decisions must be authorized...
Warranty Parts Center Process Requirements - 08/30/2021
... the need to log in to the UPS interface and complete the UPS Complete View Returns form. The new process is initiated the same, but with fewer steps and information entries. There is also a reminder that consumer personal data/information privacy is...
8-Point Bulletin Review - 08/30/2021
... and the first punch time isn’t until 8/18/2021, documentation should support why the vehicle was in the shop for a two and a half months before repairs were initiated. Proper Documentation and Retention of Warranty Parts – If the technician’s...
Pre-Repair Authorization - 07/27/2021
... of the windshield, odometer reading displayed on the instrument panel, side (quarter) view of the vehicle, full view of the component with labeling, and a close up of the issue. Once all information has been entered the request is reviewed by a...
Dealer Information Technologies (DIT) - 06/29/2021
... to the software section of the guide. MS Teams may be used to perform remote troubleshooting of vehicle repairs with Field Service Engineering and the Technical Assistance Center. The Dealership Infrastructure Guidelines outline dealership technology...
GM Authorization - 02/28/2023
... codes and Warranty Claim Codes associated with a reprogramming event must be accurate for the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation...
Alternative Options - 01/24/2023
... before a line can be added to the job card and a technician begins work. Warranty on a stock vehicle (excluding ZFAT and ZPDI transaction types) must be approved by management before any work can be performed by the technician. A job card that...
Parts Scrapping - 04/25/2023
... Under no circumstances are warranty/policy parts to be sold for salvage value or installed on any vehicle sold at retail, wholesale, or salvage, or used in any other application. ...
The Cause of Failure - 06/26/2023
... follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of a defined problem or identified symptom. This is accomplished by following consistent, systematic, and...
Reject of the Month - August 2023 - 07/25/2023
... necessary components to correct the condition. The technician included the following image of the vehicle’s front grille with the replaced components circled. The claim was closed with labor operation 1010570 Front Grille Replacement, 1.2...
Straight Time and Other Labor Hours - 06/26/2023
Straight Time (indicated as ST in the LTG) is time that is not published in the LTG; typically found when a new model or model year is released and added to the LTG. The technician is required to document the steps taken and must also have a clock time...
Shop Supplies and Waste Disposal Fees - 05/23/2023
... and fees not eligible for warranty reimbursement are as follows: Protective covers used for vehicle interior or exterior General purpose solvents, cleaning fluids, shop towels, supplies and adhesives Hazardous material disposal fees Material charges Crates...
Dealer Empowerment - 02/26/2024
... have the ability to make decisions at their level, which is closest to the circumstances, the vehicle and the customer, rather than relying on GM involvement for each and every decision. Dealers begin with a standard level of dealer empowerment, Level...
GM Authorization - 02/26/2024
... codes and Warranty Claim Codes associated with a reprogramming event must be accurate for the vehicle and the repair performed. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation...
WPC Process Overview - 12/26/2023
... to allow parts to be successfully routed and analyzed. Whenever possible, the container from the new/replacement part should be used for the return of the failed part. All previous labeling on the box should be removed or covered prior to re-use. Leaving...
Important Updates - 12/26/2023
... (TAC). GM has also put an interim additional labor compensation into place as dealers learn new technology and processes related to the continued EV transition. Up to $500 may be claimed in additional labor on all job cards for battery pack/module...
Reject of the Month - December 2023 - 11/29/2023
... therefore requiring a second tow to a neighboring dealership, “Pro Cadillac.” Once the vehicle was at Pro Cadillac a field engineer was scheduled to work with the technician to obtain the necessary information to complete the buyback with...
Supporting Documentation - 01/29/2024
... writeups) Completed CPO forms for warranty repair events Completed PDI forms Completed Multi-Point Vehicle Inspection (MPVI) forms on GM-paid maintenance events Copies of sublet invoices Alignment printouts Cost Comparison Worksheet DCBS – Diagnostic...
Process and Time Management - 01/29/2024
... managers are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement. Service advisors or warranty administrators...
... program overview and CPO processes, marketing tools, training, incentives, and the latest program news. ...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... and selecting the service labor time codes box, enter the labor op for the specific vehicle being repaired to see if the repair is covered under the Certified Pre-Owned warranty. Unlike Powertrain warranty coverage that will bring up labor operations...
Reject of the Month - November 2021 - 10/26/2021
... 7 intake. Springs and other push rods looked okay. Replaced the push rod and test drove the vehicle. Found an intermittent tick/knocking noise along with 1-2 misfires on cylinder #5 when the noise occurs. Correction: Replace left side lifters. Test drove,...
Labor Operation Selection - 12/01/2021
Sometimes your customer may have more than one problem going on with their vehicle, but it is all related to their original concern. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the technician...
General Motors ID Numbers - 12/01/2021
... of the experienced technician. It is permissible for multiple technicians to work on the same vehicle, provided all warranty and policy repair time is noted on the technician time ticket by job card and unique technician IDs are notated. In this situation,...
Reject of the Month - September 2021 - 08/30/2021
... of the recall. The diagnosing technician ordered the rear sliding window assembly for the vehicle. Once the part came in the installation of the window assembly was handled by the sublet glass repair facility. The job card was closed with the glass...
Policy Evaluation Tool - 08/30/2021
... copy of the approved Claim Pre-Approval form must be attached to the job card and retained in the vehicle history folder. A copy of the Pre-Approval form is NOT required to be attached to the submitted transaction. Policy decisions must be authorized...
Warranty Parts Center Process Requirements - 08/30/2021
... the need to log in to the UPS interface and complete the UPS Complete View Returns form. The new process is initiated the same, but with fewer steps and information entries. There is also a reminder that consumer personal data/information privacy is...
8-Point Bulletin Review - 08/30/2021
... and the first punch time isn’t until 8/18/2021, documentation should support why the vehicle was in the shop for a two and a half months before repairs were initiated. Proper Documentation and Retention of Warranty Parts – If the technician’s...
Pre-Repair Authorization - 07/27/2021
... of the windshield, odometer reading displayed on the instrument panel, side (quarter) view of the vehicle, full view of the component with labeling, and a close up of the issue. Once all information has been entered the request is reviewed by a...
Dealer Information Technologies (DIT) - 06/29/2021
... to the software section of the guide. MS Teams may be used to perform remote troubleshooting of vehicle repairs with Field Service Engineering and the Technical Assistance Center. The Dealership Infrastructure Guidelines outline dealership technology...
GM Authorization - 02/28/2023
... codes and Warranty Claim Codes associated with a reprogramming event must be accurate for the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation...
Alternative Options - 01/24/2023
... before a line can be added to the job card and a technician begins work. Warranty on a stock vehicle (excluding ZFAT and ZPDI transaction types) must be approved by management before any work can be performed by the technician. A job card that...
Parts Scrapping - 04/25/2023
... Under no circumstances are warranty/policy parts to be sold for salvage value or installed on any vehicle sold at retail, wholesale, or salvage, or used in any other application. ...
The Cause of Failure - 06/26/2023
... follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of a defined problem or identified symptom. This is accomplished by following consistent, systematic, and...
Reject of the Month - August 2023 - 07/25/2023
... necessary components to correct the condition. The technician included the following image of the vehicle’s front grille with the replaced components circled. The claim was closed with labor operation 1010570 Front Grille Replacement, 1.2...
Straight Time and Other Labor Hours - 06/26/2023
Straight Time (indicated as ST in the LTG) is time that is not published in the LTG; typically found when a new model or model year is released and added to the LTG. The technician is required to document the steps taken and must also have a clock time...
Shop Supplies and Waste Disposal Fees - 05/23/2023
... and fees not eligible for warranty reimbursement are as follows: Protective covers used for vehicle interior or exterior General purpose solvents, cleaning fluids, shop towels, supplies and adhesives Hazardous material disposal fees Material charges Crates...
Dealer Empowerment - 02/26/2024
... have the ability to make decisions at their level, which is closest to the circumstances, the vehicle and the customer, rather than relying on GM involvement for each and every decision. Dealers begin with a standard level of dealer empowerment, Level...
GM Authorization - 02/26/2024
... codes and Warranty Claim Codes associated with a reprogramming event must be accurate for the vehicle and the repair performed. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation...
WPC Process Overview - 12/26/2023
... to allow parts to be successfully routed and analyzed. Whenever possible, the container from the new/replacement part should be used for the return of the failed part. All previous labeling on the box should be removed or covered prior to re-use. Leaving...
Important Updates - 12/26/2023
... (TAC). GM has also put an interim additional labor compensation into place as dealers learn new technology and processes related to the continued EV transition. Up to $500 may be claimed in additional labor on all job cards for battery pack/module...
Reject of the Month - December 2023 - 11/29/2023
... therefore requiring a second tow to a neighboring dealership, “Pro Cadillac.” Once the vehicle was at Pro Cadillac a field engineer was scheduled to work with the technician to obtain the necessary information to complete the buyback with...
Supporting Documentation - 01/29/2024
... writeups) Completed CPO forms for warranty repair events Completed PDI forms Completed Multi-Point Vehicle Inspection (MPVI) forms on GM-paid maintenance events Copies of sublet invoices Alignment printouts Cost Comparison Worksheet DCBS – Diagnostic...
Process and Time Management - 01/29/2024
... managers are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement. Service advisors or warranty administrators...
Job Card Systems - 09/25/2023
... be signed by the customer at time of job card write up giving their authorization to repair their vehicle. If printed, the customer signs the job card. If not printed, they must sign on a tablet, which then shows their signature on an invoice copy. If...
Most Common Audit Deviations - 09/25/2023
... by tablet. The authorization must be obtained prior to work being performed. When servicing stock vehicles, the service manager must sign the job card prior to work being performed. Missing/Incomplete Technician Time Stamps: OLH, Variable Diagnostics...
Reject of the Month - October 2023 - 09/25/2023
... comments stating that the programming sequence was not successfully completed. This means that the vehicle must be brought back to the dealership to be correctly programmed. The comments also indicated that the Setup/Configuration of the Instrument ...
When the Service Manager is Away - 06/30/2015
... by the service advisors and generally the customer helps out by reminding the advisor that their vehicle is still not fixed to their liking. Before a possible comeback repair is dispatched to the technician, get the manager-in-charge to sign, date, and...
Required Operating Procedures - 04/08/2016
... must sign when the dealer is unable to obtain the customer signature and for service agent owned vehicles. In these situations, the signature must include explanation, date, time, and signature/initials. Service management approvals and authorizations...
Is Your Job Card Filing System Compliant? - 02/02/2016
... a document disaster recovery plan is in place. For those service agents who file using paper vehicle history files, the files are to be retained in sequence by the model year and last six positions of the VIN. History files must include all supporting...
Option A or C Labor Rate - 11/29/2016
... effective 1/1/2017. Labor rate increases are automatic, with increases applied at the first of the New Year. The annual labor rate increase will be at least 2.5%. Option C rates never decrease. Dealers that are in their third year of the Option C labor...
GM Audit Mail-Out-Review - 02/17/2017
GM’s MOR process has transitioned from a conventional mail to a new web-based system. GlobalConnect users with a Dealer Principal and/or General Manager role selected within the Global profile will receive notification of a MOR. Confirm within the...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer list price, and sales tax is covered unless it is exempt in your state. Rental coverage is available upon request for up to $40/day for a max...
Consequential Damage - 06/27/2016
... corrected. Service advisors should listen carefully to what the customer has to say about their vehicle and enter each complaint as an individual line on the job card. Sometimes a single complaint turns into more than one repair. If the additional...
Complaint and Cause Codes - 09/27/2016
... payment. The complaint code is chosen from the complaint category, which specifies the area of the vehicle concern. If you choose a complaint code that doesn't fit the labor operation category, the transaction will reject: Error 157: Labor code...
Hybrid Batteries - 10/24/2017
... advised to follow applicable bulletin or PI in Service Information for details regarding involved vehicles, service procedures, and exchange instructions. Remember that electronic products that are obtained for warranty and policy repairs from...
Option A or C Labor Rate - 11/21/2017
... effective 1/1/2018 Labor rate increases are automatic, with increases applied at the first of the New Year. The annual labor rate increase will be at least 2.5%. Option C rates never decrease. Dealers that are in their third year of the Option C labor...
GM Authorization - 02/20/2018
... codes, and Warranty Claim Codes associated with a reprogramming event must be accurate for the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... SI to ensure future claim compliance. Enter the VIN or select the year, make, model of vehicle being repaired and click Next. Select the Service Manual/Bulletins link. Select Body Repair then Collision Repair, or enter a keyword (e.g. “quarter...
Reject of the Month - Module Reprogramming - 02/20/2018
... Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that he was unable to duplicate the concern, but a code was set in the seat module requiring reprogramming...
Certified Elite - 01/22/2018
... the 2019 calendar year. Program criteria and thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues...
Grading Criteria at a Glance - 09/27/2017
... are just a few of the grading criteria presented for analysis, for those of you that are “new” to this reporting feature, it provides a tool to initiate a warranty review at your dealership. GWM provides the metrics and transaction/job card...
Add On Repair Documentation Reminders - 09/27/2017
... approval and the customer’s approval. Required Field Actions discovered on dealer owned vehicles do not require service management approval. If a technician finds a concern that the customer was not aware of, the service manager must verify that...
Associated Accessories - 08/22/2017
... or negligence, the accessory was not installed by a GM dealer, or the accessory was installed on a vehicle registered and operated outside of the US. Additionally, courtesy transportation is not covered....
Policy Changes - 07/25/2017
... Decisions: DMA/DMC Pre-Approval is no longer required on policy decisions for vehicles that are used, older than 6 years, or have more than 150,000 miles. For policy decision situations, dealers must use the Policy Evaluation Tool. If the dealer opts...
Documentation Updates - 05/22/2017
... inventory repairs involving an added operation. Chevrolet Bolt/Bolt EV - For Bolt/Bolt EV vehicles that do not include a transmission oil cooler, use of the J-45096 TransFlow machine is not required. Enter the word BOLT in the labor dependency field...
Diagnosis Time - 07/25/2017
... to find the source of the problem. GM states that strategy based/symptom diagnosis is an organized vehicle diagnostics approach for finding the source or cause of a defined problem. This is accomplished by following consistent, systematic, and logical...
Reject of the Month - 06/19/2017
... The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle was at the dealership for the installation of a remanufactured engine on a customer pay invoice. The technician performed an internal failure check...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned...
... be signed by the customer at time of job card write up giving their authorization to repair their vehicle. If printed, the customer signs the job card. If not printed, they must sign on a tablet, which then shows their signature on an invoice copy. If...
Most Common Audit Deviations - 09/25/2023
... by tablet. The authorization must be obtained prior to work being performed. When servicing stock vehicles, the service manager must sign the job card prior to work being performed. Missing/Incomplete Technician Time Stamps: OLH, Variable Diagnostics...
Reject of the Month - October 2023 - 09/25/2023
... comments stating that the programming sequence was not successfully completed. This means that the vehicle must be brought back to the dealership to be correctly programmed. The comments also indicated that the Setup/Configuration of the Instrument ...
When the Service Manager is Away - 06/30/2015
... by the service advisors and generally the customer helps out by reminding the advisor that their vehicle is still not fixed to their liking. Before a possible comeback repair is dispatched to the technician, get the manager-in-charge to sign, date, and...
Required Operating Procedures - 04/08/2016
... must sign when the dealer is unable to obtain the customer signature and for service agent owned vehicles. In these situations, the signature must include explanation, date, time, and signature/initials. Service management approvals and authorizations...
Is Your Job Card Filing System Compliant? - 02/02/2016
... a document disaster recovery plan is in place. For those service agents who file using paper vehicle history files, the files are to be retained in sequence by the model year and last six positions of the VIN. History files must include all supporting...
Option A or C Labor Rate - 11/29/2016
... effective 1/1/2017. Labor rate increases are automatic, with increases applied at the first of the New Year. The annual labor rate increase will be at least 2.5%. Option C rates never decrease. Dealers that are in their third year of the Option C labor...
GM Audit Mail-Out-Review - 02/17/2017
GM’s MOR process has transitioned from a conventional mail to a new web-based system. GlobalConnect users with a Dealer Principal and/or General Manager role selected within the Global profile will receive notification of a MOR. Confirm within the...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer list price, and sales tax is covered unless it is exempt in your state. Rental coverage is available upon request for up to $40/day for a max...
Consequential Damage - 06/27/2016
... corrected. Service advisors should listen carefully to what the customer has to say about their vehicle and enter each complaint as an individual line on the job card. Sometimes a single complaint turns into more than one repair. If the additional...
Complaint and Cause Codes - 09/27/2016
... payment. The complaint code is chosen from the complaint category, which specifies the area of the vehicle concern. If you choose a complaint code that doesn't fit the labor operation category, the transaction will reject: Error 157: Labor code...
Hybrid Batteries - 10/24/2017
... advised to follow applicable bulletin or PI in Service Information for details regarding involved vehicles, service procedures, and exchange instructions. Remember that electronic products that are obtained for warranty and policy repairs from...
Option A or C Labor Rate - 11/21/2017
... effective 1/1/2018 Labor rate increases are automatic, with increases applied at the first of the New Year. The annual labor rate increase will be at least 2.5%. Option C rates never decrease. Dealers that are in their third year of the Option C labor...
GM Authorization - 02/20/2018
... codes, and Warranty Claim Codes associated with a reprogramming event must be accurate for the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... SI to ensure future claim compliance. Enter the VIN or select the year, make, model of vehicle being repaired and click Next. Select the Service Manual/Bulletins link. Select Body Repair then Collision Repair, or enter a keyword (e.g. “quarter...
Reject of the Month - Module Reprogramming - 02/20/2018
... Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that he was unable to duplicate the concern, but a code was set in the seat module requiring reprogramming...
Certified Elite - 01/22/2018
... the 2019 calendar year. Program criteria and thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues...
Grading Criteria at a Glance - 09/27/2017
... are just a few of the grading criteria presented for analysis, for those of you that are “new” to this reporting feature, it provides a tool to initiate a warranty review at your dealership. GWM provides the metrics and transaction/job card...
Add On Repair Documentation Reminders - 09/27/2017
... approval and the customer’s approval. Required Field Actions discovered on dealer owned vehicles do not require service management approval. If a technician finds a concern that the customer was not aware of, the service manager must verify that...
Associated Accessories - 08/22/2017
... or negligence, the accessory was not installed by a GM dealer, or the accessory was installed on a vehicle registered and operated outside of the US. Additionally, courtesy transportation is not covered....
Policy Changes - 07/25/2017
... Decisions: DMA/DMC Pre-Approval is no longer required on policy decisions for vehicles that are used, older than 6 years, or have more than 150,000 miles. For policy decision situations, dealers must use the Policy Evaluation Tool. If the dealer opts...
Documentation Updates - 05/22/2017
... inventory repairs involving an added operation. Chevrolet Bolt/Bolt EV - For Bolt/Bolt EV vehicles that do not include a transmission oil cooler, use of the J-45096 TransFlow machine is not required. Enter the word BOLT in the labor dependency field...
Diagnosis Time - 07/25/2017
... to find the source of the problem. GM states that strategy based/symptom diagnosis is an organized vehicle diagnostics approach for finding the source or cause of a defined problem. This is accomplished by following consistent, systematic, and logical...
Reject of the Month - 06/19/2017
... The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle was at the dealership for the installation of a remanufactured engine on a customer pay invoice. The technician performed an internal failure check...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned...
Pre-Repair Authorization - 09/25/2018
... a PRA number that must be included on the warranty transaction, with the email retained in the vehicle history file. If the defect is considered to be a non-warrantable defect, the email will contain an explanation why. This email communication may be...
Service Management Approvals & Authorizations - 10/23/2018
... and warranty on dealer owned inventory must be approved prior to work being performed on the vehicle. Prior to performing add on repairs, contact must be made with the customer. The date and time that the customer provided permission must be documented...
More on Variable Diagnostic Time - 11/29/2018
... must support the time paid. Clocked time alone does not justify payment, and with this still new requirement, warranty administrators now have to be a little more particular in reading the technician’s diagnosis documentation to be sure it supports...
Employee Discount Program - 10/23/2018
... that are valid through December 31, 2018. The authorizations may be used on their own vehicles or they may be shared with family and friends. Eligible participating dealerships submit claims through GWM with transaction type ZSSP and one of the following...
Labor Rate Enrollment - 10/23/2018
... effective 1/1/2019. Labor rate increases are automatic, with increases applied at the first of the New Year. The annual rate will increase by at least 2.5%. The rate will never decrease. Dealers that are in their third year of the Option C labor...
Diagnostic Time Self Review - 12/19/2018
... a look back at the front page article from the December 2018 edition of the Warranty News for More on Variable Diagnostic Time. Global Warranty Management provides you with the tools to run a diagnostic (supplemental) labor time report through...
Electrical Diagnosis - 01/21/2019
... are. To compensate for this, some technicians will clock in for around 0.3 and then clock in a new time to be used for OLH if the repair labor operation doesn’t allow for diagnosis. The first clocked time cannot be used for OLH, but the second...
Service Agent Self-Review (SASR) - 05/22/2018
... correct labor operation was used, review 3 C’s – did the technician repair what the vehicle came in for? Excess Expense: identify those areas with excess expense and review the associated transactions to find cases with authorization code...
Repair Time Overlap - 05/22/2018
... leaks; the water pump and the water outlet. While those two parts may be on different sides of the vehicle, the technician only had to drain and refill the coolant once. Time should be reduced on the second labor operation to reflect that overlap. Sometimes...
Reject Reason - Data Analysis - 08/21/2018
... job card and warranty submission as an auditor may. For example: Job card header: customer and vehicle information is complete, including the in-service or delivery date Customer (or service management) signature in the Authorization to Perform Repairs...
What is Your Reject Percentage? - 08/21/2018
... with the Maintenance Service Rejects article that was published with the August edition of the newsletter. To date, the majority of respondents have a reject percentage of 6-10%, closely followed by those with an 11-15% reject rate. For some of...
Empowerment - 06/23/2020
... decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents to consistently make effective use of policy resources. There...
A Better Cause of Failure - 05/28/2020
... component failed you may have to see that failure. Since most defective components are replaced in vehicles, as opposed to being repaired, seeing a failure isn’t necessarily an option when the component isn’t taken apart. The cause of failure...
Reject of the Month - September 2020 - 08/25/2020
... the customer’s copy of the invoice, to display what action(s) were performed to repair their vehicle. In addition to GMAS reviewing the job card for supportive 3 C’s in a review situation, the GWM system validates text entries in the...
Limited Lifetime Parts Warranty - 11/25/2020
... in the first 12 or 24 months, depending on the original sale date. The customer may take their vehicle to any GM dealership if they experience a part failure. If a part fails within 12 or 24 months (depending on the original sale date) of purchase, submit...
Policy Evaluation Tool Deviations - 11/25/2020
... results.” If approved, print the form and attach to the job card and retain in the vehicle history file. A copy of the approved pre-approval form is no longer required to be attached to the submitted transaction, but a copy of the PET is. Only...
Components and Services with Limited Coverage - 12/29/2020
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual,...
Add On Repair Approval Process Requirements - 12/29/2020
Once a job card is printed, any new customer concern added to it is considered an add on repair. It doesn’t matter if the customer is still standing right in front of you or they call you later in the day to tell you they had forgotten to tell you...
CSMT PRA Process - 09/22/2020
... submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer are in the service drive. The CSMT PRA process is not to be confused with the Claim Pre-Approval process through the Aftersales Empowerment...
Process and Time Management - 01/28/2020
... talked to are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement. Service advisors need to present a Policy...
Service Policies and Procedures Updates - 03/27/2020
... date. When using pre-write up forms, they must be attached to the job card and retained in the vehicle history folder. The delivery date or in-service date must be documented on the job card at time of write-up or attach a copy of IVH. Service Policies...
Parts Retention - 05/29/2020
... Under no circumstances are warranty/policy parts to be sold for salvage value or installed on a vehicle sold at retail, wholesale, or salvage, or used in any other application. Maintenance related parts (e.g. cabin/air filters) must follow the minimum...
More on Other Labor Hours - 04/29/2020
... consistent, systematic, and logical steps using published diagnostic procedures. Today’s vehicles have gotten a lot more complex, which results in situations where Strategy Based Diagnostic time could end up being a considerable amount of time....
Part Warranty Exceptions - 03/27/2020
... the ACDelco attery distributor. Labor is not reimbursable. Batteries replaced during the vehicle warranty will continue to be covered for the remainder of the Bumper-to-Bumper Warranty or 12 months/unlimited miles, whichever is greater. This is...
Claiming Parts Expediting - 08/27/2019
... dealership, but may be reimbursed when submitting the warranty transaction for the repair of the vehicle. Engines, transmissions/transaxles, transfer cases, and other major components are parts that should not be expedited and should always be ordered...
... a PRA number that must be included on the warranty transaction, with the email retained in the vehicle history file. If the defect is considered to be a non-warrantable defect, the email will contain an explanation why. This email communication may be...
Service Management Approvals & Authorizations - 10/23/2018
... and warranty on dealer owned inventory must be approved prior to work being performed on the vehicle. Prior to performing add on repairs, contact must be made with the customer. The date and time that the customer provided permission must be documented...
More on Variable Diagnostic Time - 11/29/2018
... must support the time paid. Clocked time alone does not justify payment, and with this still new requirement, warranty administrators now have to be a little more particular in reading the technician’s diagnosis documentation to be sure it supports...
Employee Discount Program - 10/23/2018
... that are valid through December 31, 2018. The authorizations may be used on their own vehicles or they may be shared with family and friends. Eligible participating dealerships submit claims through GWM with transaction type ZSSP and one of the following...
Labor Rate Enrollment - 10/23/2018
... effective 1/1/2019. Labor rate increases are automatic, with increases applied at the first of the New Year. The annual rate will increase by at least 2.5%. The rate will never decrease. Dealers that are in their third year of the Option C labor...
Diagnostic Time Self Review - 12/19/2018
... a look back at the front page article from the December 2018 edition of the Warranty News for More on Variable Diagnostic Time. Global Warranty Management provides you with the tools to run a diagnostic (supplemental) labor time report through...
Electrical Diagnosis - 01/21/2019
... are. To compensate for this, some technicians will clock in for around 0.3 and then clock in a new time to be used for OLH if the repair labor operation doesn’t allow for diagnosis. The first clocked time cannot be used for OLH, but the second...
Service Agent Self-Review (SASR) - 05/22/2018
... correct labor operation was used, review 3 C’s – did the technician repair what the vehicle came in for? Excess Expense: identify those areas with excess expense and review the associated transactions to find cases with authorization code...
Repair Time Overlap - 05/22/2018
... leaks; the water pump and the water outlet. While those two parts may be on different sides of the vehicle, the technician only had to drain and refill the coolant once. Time should be reduced on the second labor operation to reflect that overlap. Sometimes...
Reject Reason - Data Analysis - 08/21/2018
... job card and warranty submission as an auditor may. For example: Job card header: customer and vehicle information is complete, including the in-service or delivery date Customer (or service management) signature in the Authorization to Perform Repairs...
What is Your Reject Percentage? - 08/21/2018
... with the Maintenance Service Rejects article that was published with the August edition of the newsletter. To date, the majority of respondents have a reject percentage of 6-10%, closely followed by those with an 11-15% reject rate. For some of...
Empowerment - 06/23/2020
... decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents to consistently make effective use of policy resources. There...
A Better Cause of Failure - 05/28/2020
... component failed you may have to see that failure. Since most defective components are replaced in vehicles, as opposed to being repaired, seeing a failure isn’t necessarily an option when the component isn’t taken apart. The cause of failure...
Reject of the Month - September 2020 - 08/25/2020
... the customer’s copy of the invoice, to display what action(s) were performed to repair their vehicle. In addition to GMAS reviewing the job card for supportive 3 C’s in a review situation, the GWM system validates text entries in the...
Limited Lifetime Parts Warranty - 11/25/2020
... in the first 12 or 24 months, depending on the original sale date. The customer may take their vehicle to any GM dealership if they experience a part failure. If a part fails within 12 or 24 months (depending on the original sale date) of purchase, submit...
Policy Evaluation Tool Deviations - 11/25/2020
... results.” If approved, print the form and attach to the job card and retain in the vehicle history file. A copy of the approved pre-approval form is no longer required to be attached to the submitted transaction, but a copy of the PET is. Only...
Components and Services with Limited Coverage - 12/29/2020
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual,...
Add On Repair Approval Process Requirements - 12/29/2020
Once a job card is printed, any new customer concern added to it is considered an add on repair. It doesn’t matter if the customer is still standing right in front of you or they call you later in the day to tell you they had forgotten to tell you...
CSMT PRA Process - 09/22/2020
... submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer are in the service drive. The CSMT PRA process is not to be confused with the Claim Pre-Approval process through the Aftersales Empowerment...
Process and Time Management - 01/28/2020
... talked to are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement. Service advisors need to present a Policy...
Service Policies and Procedures Updates - 03/27/2020
... date. When using pre-write up forms, they must be attached to the job card and retained in the vehicle history folder. The delivery date or in-service date must be documented on the job card at time of write-up or attach a copy of IVH. Service Policies...
Parts Retention - 05/29/2020
... Under no circumstances are warranty/policy parts to be sold for salvage value or installed on a vehicle sold at retail, wholesale, or salvage, or used in any other application. Maintenance related parts (e.g. cabin/air filters) must follow the minimum...
More on Other Labor Hours - 04/29/2020
... consistent, systematic, and logical steps using published diagnostic procedures. Today’s vehicles have gotten a lot more complex, which results in situations where Strategy Based Diagnostic time could end up being a considerable amount of time....
Part Warranty Exceptions - 03/27/2020
... the ACDelco attery distributor. Labor is not reimbursable. Batteries replaced during the vehicle warranty will continue to be covered for the remainder of the Bumper-to-Bumper Warranty or 12 months/unlimited miles, whichever is greater. This is...
Claiming Parts Expediting - 08/27/2019
... dealership, but may be reimbursed when submitting the warranty transaction for the repair of the vehicle. Engines, transmissions/transaxles, transfer cases, and other major components are parts that should not be expedited and should always be ordered...
Reject of the Month - September 2019 - 08/27/2019
... are times when it is difficult or not possible to get the customer’s signature (e.g. the vehicle was towed in or dropped off after hours). In those situations, service management must state the reason and sign on the authorization line on the job...
Cost Comparison Worksheets - 08/27/2019
... may have a customer who won’t approve an engine or transmission repair and is demanding a new assembly, or an out-of-town customer who has an engine or transmission problem and parts to repair are on back order. Preapproval is to be obtained by...
When Not to Add a Warranty Line - 07/30/2019
Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that...
Scattered - 10/23/2019
... latest policy updates, bulletins, and messages published on GlobalConnect and within the Warranty News. Don’t hesitate to ask for help. Warranty is not a static entity, it is ever-changing and developing. With that being said, even those...
Policy Evaluation Tool - 09/24/2019
... the case of a repair being performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation from the bulletin. The...
Warranty Analysis Reports - 10/23/2019
... on the information that can be gleaned from them. Check out the December edition of the Warranty News for more! ...
Pre-Repair Authorization - 10/23/2019
... in the Comments field. Take a look at the PRA article in the October edition of the Warranty News for more information. ...
Some Warranty Parts Center Process Requirements - 12/02/2019
... and details, including legal requirements, so we are going to delve into these processes with newsletter articles over the next couple of months. When GM requests a part to be sent to the WPC, dealers will be notified in Global Warranty Management in...
Up Assemblies - 06/26/2019
... place of a single component for a warranty repair, the entire up assembly must be installed on the vehicle. GM will bill the dealer the cost of the alternate part, plus any applicable core charge. The warranty transaction for an up assembly should...
Bulletin Updates - 06/26/2019
... The completed Calibration Verification Number must be attached to the job card and retained in the vehicle history file. Bulletins with specific verification requirements include 090604026, 17NA100, 140604003, and 16NA325....
Documentation of Approval - 02/21/2019
We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date,...
GM Authorization and Attachments - 01/21/2019
... the request for extended rental days. These details include total number of days requested, the vehicle completion date, a dated timeline, the day the part was ordered, received, installed, and returned to the customer. Additionally, they may request...
... are times when it is difficult or not possible to get the customer’s signature (e.g. the vehicle was towed in or dropped off after hours). In those situations, service management must state the reason and sign on the authorization line on the job...
Cost Comparison Worksheets - 08/27/2019
... may have a customer who won’t approve an engine or transmission repair and is demanding a new assembly, or an out-of-town customer who has an engine or transmission problem and parts to repair are on back order. Preapproval is to be obtained by...
When Not to Add a Warranty Line - 07/30/2019
Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that...
Scattered - 10/23/2019
... latest policy updates, bulletins, and messages published on GlobalConnect and within the Warranty News. Don’t hesitate to ask for help. Warranty is not a static entity, it is ever-changing and developing. With that being said, even those...
Policy Evaluation Tool - 09/24/2019
... the case of a repair being performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation from the bulletin. The...
Warranty Analysis Reports - 10/23/2019
... on the information that can be gleaned from them. Check out the December edition of the Warranty News for more! ...
Pre-Repair Authorization - 10/23/2019
... in the Comments field. Take a look at the PRA article in the October edition of the Warranty News for more information. ...
Some Warranty Parts Center Process Requirements - 12/02/2019
... and details, including legal requirements, so we are going to delve into these processes with newsletter articles over the next couple of months. When GM requests a part to be sent to the WPC, dealers will be notified in Global Warranty Management in...
Up Assemblies - 06/26/2019
... place of a single component for a warranty repair, the entire up assembly must be installed on the vehicle. GM will bill the dealer the cost of the alternate part, plus any applicable core charge. The warranty transaction for an up assembly should...
Bulletin Updates - 06/26/2019
... The completed Calibration Verification Number must be attached to the job card and retained in the vehicle history file. Bulletins with specific verification requirements include 090604026, 17NA100, 140604003, and 16NA325....
Documentation of Approval - 02/21/2019
We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date,...
GM Authorization and Attachments - 01/21/2019
... the request for extended rental days. These details include total number of days requested, the vehicle completion date, a dated timeline, the day the part was ordered, received, installed, and returned to the customer. Additionally, they may request...
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Forum - 08/06/2019
The New Vehicle Receiving and Inspection Guide (located within the GlobalConnect Support tab) indicates that the recommended, "General" dealer email account, is registered with the Carriers (through the Carrier website). I have not been able to locate...
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
I have tried submitting a couple lof's this afternoon. Before I submit, I always verify the engine type and note in on my repair order then go though the quick reference guide to verify my labor op and amount to submit for net misc. I am still using the ...
ST labor ops on new model vehicles - 02/27/2015
Searching for solution to this situation, a 'what would you do' if you will... had in a new 2015 Colorado 4WD that had to have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours...
Re: ST labor ops on new model vehicles - 03/02/2015
straight time is what ever the tech has punch on the job card. thats what you would submit
New Vehicle Inspections - 05/28/2015
Is there any checklists for checking in new vehicles? I am thinking I have came across them some where but can't remember. Our porter does the inspections and I just want to make sure he checks over everything.
Re: New Vehicle Inspections - 05/28/2015
Yes! Please access the Resources tab at the top of the jlwarranty community web page, select Warranty Help Cards and then click on the Transportation Damage Code Card (download & print for free). Kristen / jlwarranty
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/08/2015
... the open recalls. Open for suggestions on how everyone is keeping the recalls completed on the new car inventory. ...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
DBC New Vehicle Damage Team GCUS-9-3162 - 12/01/2016
... regarding transportation damage claims? It took affect today (12/01), involves filling out New Vehicle Damage Reporting Form online, submitting it, then waiting for a case number. Their team does NOT take inbound calls anymore, you have to...
Laser cut keys on a new vehicle PDI - 01/05/2017
I have not had this happen before, but we installed a remote start at the time of PDI S6p (dealer installed), but the keys that came needed to be cut? We do not have a laser cut machine, so had to take them to a dealer that did to cut the keys. ...
New vehicle in inventory battery problem - 09/30/2009
We have a 2010 Chevrolet Traverse with a dead battery that won't take a charge. Can we put a new battery in an instock new vehicle?
Re: New vehicle in inventory battery problem - 09/30/2009
... rejected as it had not been properly serviced while in our possession. We charged the cost to the new car department. I would check the VISS and see how long the car has been in your stock. If very short time, H route with comments....
Re: New vehicle in inventory battery problem - 09/30/2009
GM's basic stance is that if the battery fails on a vehicle while in stock it is caused by failure to keep the battery charged while sitting on the lot. The basic rule of thumb is that you can't do any battery replacements or charging on in stock vehicles...
Re: New vehicle in inventory battery problem - 09/30/2009
... swapping or replacement due to damage or lack of maintenance is not covered by the General Motors New Vehicle Warranty during the period of dealer inventory storage....
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
JLWarranty News April 2022 pg 1, regarding early bird / night drop envelopes says that in 6.2.1 section of P&P that Customer concerns that are documented on an electronic appointment scheduling system may be printed and attached to the job card as...
Pg 9 September 2022 News-Time punches? - 08/25/2022
... should be supported with individual and specific time punch documentation. Pg 2 of Aug News states under "Internal Transmission Repairs, "it is no longer a requirement to show a clock time for cleaning and inspecting parts for reuse." Are...
Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
This is more a question for Kristen and the powers that be...This article says the "You cannot claim OLH with straight time labor operations". I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were ...
Dealer Owned Vehicle authorization procedure - 03/07/2024
Well,,,I thought we were doing these dealer owned stock vehicles correctly but a recent reject fm a JL rep said different,,,,Soo when we have a dealer owned vehicle down on the signature line we have the ser mgr sign,,date,,,time,,,put in DEALER OWNED...
voided warranty on certain high profile vehicles - 09/28/2022
... the Bumper-toBumper, Powertrain, Sheet Metal, Tire and Accessory coverages under GM’s New Vehicle Limited Warranty will be voided. Investigate Vehicle History (IVH) will be updated to reflect an ‘RV – Retention Policy Violation’...
Battery replacements on vehicles with less than 250 miles - 10/18/2022
... replacing batteries <250 miles. I finally went to the Service P&P,,Transportation / vehicle storage,,,,page 38 there it is...all highlighted so the auditor can say " see how come you didnt know this??"Batteries replaced under warranty with...
CCND on In stock Vehicles - 03/12/2023
HiSo I know we can't claim CCND on an instock vehicle. However the SM is feeling that we should be able to collect something since the tech had to spend time pulling codes and roadtesting the vehicle. I don't really have any specific component to...
The New Vehicle Receiving and Inspection Guide (located within the GlobalConnect Support tab) indicates that the recommended, "General" dealer email account, is registered with the Carriers (through the Carrier website). I have not been able to locate...
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
I have tried submitting a couple lof's this afternoon. Before I submit, I always verify the engine type and note in on my repair order then go though the quick reference guide to verify my labor op and amount to submit for net misc. I am still using the ...
ST labor ops on new model vehicles - 02/27/2015
Searching for solution to this situation, a 'what would you do' if you will... had in a new 2015 Colorado 4WD that had to have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours...
Re: ST labor ops on new model vehicles - 03/02/2015
straight time is what ever the tech has punch on the job card. thats what you would submit
New Vehicle Inspections - 05/28/2015
Is there any checklists for checking in new vehicles? I am thinking I have came across them some where but can't remember. Our porter does the inspections and I just want to make sure he checks over everything.
Re: New Vehicle Inspections - 05/28/2015
Yes! Please access the Resources tab at the top of the jlwarranty community web page, select Warranty Help Cards and then click on the Transportation Damage Code Card (download & print for free). Kristen / jlwarranty
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/08/2015
... the open recalls. Open for suggestions on how everyone is keeping the recalls completed on the new car inventory. ...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
DBC New Vehicle Damage Team GCUS-9-3162 - 12/01/2016
... regarding transportation damage claims? It took affect today (12/01), involves filling out New Vehicle Damage Reporting Form online, submitting it, then waiting for a case number. Their team does NOT take inbound calls anymore, you have to...
Laser cut keys on a new vehicle PDI - 01/05/2017
I have not had this happen before, but we installed a remote start at the time of PDI S6p (dealer installed), but the keys that came needed to be cut? We do not have a laser cut machine, so had to take them to a dealer that did to cut the keys. ...
New vehicle in inventory battery problem - 09/30/2009
We have a 2010 Chevrolet Traverse with a dead battery that won't take a charge. Can we put a new battery in an instock new vehicle?
Re: New vehicle in inventory battery problem - 09/30/2009
... rejected as it had not been properly serviced while in our possession. We charged the cost to the new car department. I would check the VISS and see how long the car has been in your stock. If very short time, H route with comments....
Re: New vehicle in inventory battery problem - 09/30/2009
GM's basic stance is that if the battery fails on a vehicle while in stock it is caused by failure to keep the battery charged while sitting on the lot. The basic rule of thumb is that you can't do any battery replacements or charging on in stock vehicles...
Re: New vehicle in inventory battery problem - 09/30/2009
... swapping or replacement due to damage or lack of maintenance is not covered by the General Motors New Vehicle Warranty during the period of dealer inventory storage....
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
JLWarranty News April 2022 pg 1, regarding early bird / night drop envelopes says that in 6.2.1 section of P&P that Customer concerns that are documented on an electronic appointment scheduling system may be printed and attached to the job card as...
Pg 9 September 2022 News-Time punches? - 08/25/2022
... should be supported with individual and specific time punch documentation. Pg 2 of Aug News states under "Internal Transmission Repairs, "it is no longer a requirement to show a clock time for cleaning and inspecting parts for reuse." Are...
Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
This is more a question for Kristen and the powers that be...This article says the "You cannot claim OLH with straight time labor operations". I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were ...
Dealer Owned Vehicle authorization procedure - 03/07/2024
Well,,,I thought we were doing these dealer owned stock vehicles correctly but a recent reject fm a JL rep said different,,,,Soo when we have a dealer owned vehicle down on the signature line we have the ser mgr sign,,date,,,time,,,put in DEALER OWNED...
voided warranty on certain high profile vehicles - 09/28/2022
... the Bumper-toBumper, Powertrain, Sheet Metal, Tire and Accessory coverages under GM’s New Vehicle Limited Warranty will be voided. Investigate Vehicle History (IVH) will be updated to reflect an ‘RV – Retention Policy Violation’...
Battery replacements on vehicles with less than 250 miles - 10/18/2022
... replacing batteries <250 miles. I finally went to the Service P&P,,Transportation / vehicle storage,,,,page 38 there it is...all highlighted so the auditor can say " see how come you didnt know this??"Batteries replaced under warranty with...
CCND on In stock Vehicles - 03/12/2023
HiSo I know we can't claim CCND on an instock vehicle. However the SM is feeling that we should be able to collect something since the tech had to spend time pulling codes and roadtesting the vehicle. I don't really have any specific component to...
#PIE0735A: Engineering Information - Information on Transmission Fluid Seen Under the Vehicle - 03/15/2023
When a technician follows the PIE and then the engineer advises to move forward with a repair, do I submit the PIE opcode separate from the repair? 2 claims?
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
we are coming across incidents where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at...
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
When a vehicle becomes re-certified - 06/12/2023
I now have 2 vehicles that were re-certified and are eligible for the 2 free maintenances, they both rejected for "repeat" of the last oil change claim. I contacted DBC and was told:This email is to inform you that the DBC <> has resolved...
GM REP VEHICLE ACCESSORIES - 02/14/2020
It's been YEARS since I've done any kind of claim on something like this. A GM rep had a pdi delivered to us for his personal use and we installed a tonneau cover on it. How in the world do I go about getting a claim paid for this? Is ...
Multi -Point Vehicle Inspection Sheet - 03/18/2020
Please advise on the Multi Point Vehicle Inspection Sheet for the Chevrolet Maintenance Program. Can you be debit back if the Multi Point Vehicle Inspection sheet in not in the Job Card? Thank you
Close repair orders after vehicle leaves the shop - 10/28/2020
... materials for our service staff. Everyone knows that you must close a repair order after the vehicle leaves the shop. But why? Yes, I know because my rep said so, and my warranty manager and DPSM, too. But why? Where is...
Vehicle Identification Numbers - 11/24/2021
... a page like the Powertrain look up page you have in JLWarranty that would break down the VIN of a vehicle? Some recalls have, for example, "Acadia - (VIN N)" showing for qualifying for the recall. How do I know if it's VIN N when no one has ever taught...
Vehicle received with acid rain damage and very dirty exterior and interior - 12/06/2021
We received a new vehicle from transport after business hours marked as STI. The vehicle was caked with dirt on exterior and interior was very dirty. After washing vehicle multiple times it was found that the paint has acid rain etching in...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage"? - 01/08/2020
... that CPO Limited warranty covers bulletins that state "CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage". I just had a claim that rejected for Error 802 : The number of days in service exceeds...
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
We got in a 2500 Sierra, back in Sept. It was marked up by carrier for damage and we ordered the plastic bumper cover. While awaiting parts, a customer 'had to have it' and sales sold it. We just got the bumper cover in and I am wondering if the delivery ...
Maintenance Service on dual wheel vehicles - 08/31/2019
... 6.6 and 6.0's This is the first time I've seen that. I did get the information regarding the new amounts they are paying on the Camaros and Corvettes now but never heard anything about this. How long have they been doing this? Did it just start in 2019?...
Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...
GM VIS FOR 2019 VEHICLES - 12/18/2018
... Exterior Bulb Ltd Wty 09/21/2018 83 MI 09/21/2019 Unlimited which is new...... anyone?...
Shuttle Vehicle - Shuttle Reimbursement - 03/15/2019
Hey,Bulletin 07-00-89-037N has this statement: "Shuttle of the customer's vehicle to/from the Service Agent is not a covered service per the Courtesy Transportation Program." Does that mean that we have to use a dealership vehicle for the...
Incomplete Vehicle - 12/29/2017
Hi,Does anyone have any experience with "Incomplete" vehicles? I found information on them in the P&P but am still in the dark on the process the Service Agent is supposed to follow. Are we supposed to do something so that GM knows that...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use...
VEHICLE PAYMENT EXPENSE - 04/26/2018
CUSTOMERS TRUCK PAYMENT MADE BECAUSE HIS TRUCK IN SHOP FOR 48 DAYSFormat: Article
VEHICLE EMISSION RECALL - PROOF OF CORRECTION - 02/27/2017
I am tryng to find out "WHO" within the dealership has the capability to order these orange proof of correction cards
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
CADILLAC ESCALADE - ROAD SIDE EMERGENCY VEHICLE - INSTALL OF EQUIPMENT - 05/23/2017
I have a Cadillac Escalade which is a Roadside Emergency vehicle that we had to install the Trunk Vault & equipment which they wrote up as warranty ---- where do I find info to claim, if we can ???
Recover-Vacumn-Charge system on vehicles having to order AC Condensors ?? - 06/29/2017
What can we do with the labor time & freon used - since these AC condensors are on National Backorder ??
Any dealer out their that works on Ambulance vehicles ?? - 07/19/2012
I have this ambulance (1GB3G2CL0B1126449) in which we replaced the fuel injection pump which pays 8.4 /// my tech has 25.4hrs due to so much needed to be disassembled // i have attached a copy of the tech time-story .... How much OLH can we claim for ...
Re: Any dealer out their that works on Ambulance vehicles ?? - 07/20/2012
I would call your area manager and ask for their help right away. They will probably want you to email a copy of all of the flags and tech write up and what you really think you want to get. They will have to okay extensive olh anyway.
When a technician follows the PIE and then the engineer advises to move forward with a repair, do I submit the PIE opcode separate from the repair? 2 claims?
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
we are coming across incidents where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at...
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
When a vehicle becomes re-certified - 06/12/2023
I now have 2 vehicles that were re-certified and are eligible for the 2 free maintenances, they both rejected for "repeat" of the last oil change claim. I contacted DBC and was told:This email is to inform you that the DBC <> has resolved...
GM REP VEHICLE ACCESSORIES - 02/14/2020
It's been YEARS since I've done any kind of claim on something like this. A GM rep had a pdi delivered to us for his personal use and we installed a tonneau cover on it. How in the world do I go about getting a claim paid for this? Is ...
Multi -Point Vehicle Inspection Sheet - 03/18/2020
Please advise on the Multi Point Vehicle Inspection Sheet for the Chevrolet Maintenance Program. Can you be debit back if the Multi Point Vehicle Inspection sheet in not in the Job Card? Thank you
Close repair orders after vehicle leaves the shop - 10/28/2020
... materials for our service staff. Everyone knows that you must close a repair order after the vehicle leaves the shop. But why? Yes, I know because my rep said so, and my warranty manager and DPSM, too. But why? Where is...
Vehicle Identification Numbers - 11/24/2021
... a page like the Powertrain look up page you have in JLWarranty that would break down the VIN of a vehicle? Some recalls have, for example, "Acadia - (VIN N)" showing for qualifying for the recall. How do I know if it's VIN N when no one has ever taught...
Vehicle received with acid rain damage and very dirty exterior and interior - 12/06/2021
We received a new vehicle from transport after business hours marked as STI. The vehicle was caked with dirt on exterior and interior was very dirty. After washing vehicle multiple times it was found that the paint has acid rain etching in...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage"? - 01/08/2020
... that CPO Limited warranty covers bulletins that state "CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage". I just had a claim that rejected for Error 802 : The number of days in service exceeds...
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
We got in a 2500 Sierra, back in Sept. It was marked up by carrier for damage and we ordered the plastic bumper cover. While awaiting parts, a customer 'had to have it' and sales sold it. We just got the bumper cover in and I am wondering if the delivery ...
Maintenance Service on dual wheel vehicles - 08/31/2019
... 6.6 and 6.0's This is the first time I've seen that. I did get the information regarding the new amounts they are paying on the Camaros and Corvettes now but never heard anything about this. How long have they been doing this? Did it just start in 2019?...
Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...
GM VIS FOR 2019 VEHICLES - 12/18/2018
... Exterior Bulb Ltd Wty 09/21/2018 83 MI 09/21/2019 Unlimited which is new...... anyone?...
Shuttle Vehicle - Shuttle Reimbursement - 03/15/2019
Hey,Bulletin 07-00-89-037N has this statement: "Shuttle of the customer's vehicle to/from the Service Agent is not a covered service per the Courtesy Transportation Program." Does that mean that we have to use a dealership vehicle for the...
Incomplete Vehicle - 12/29/2017
Hi,Does anyone have any experience with "Incomplete" vehicles? I found information on them in the P&P but am still in the dark on the process the Service Agent is supposed to follow. Are we supposed to do something so that GM knows that...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use...
VEHICLE PAYMENT EXPENSE - 04/26/2018
CUSTOMERS TRUCK PAYMENT MADE BECAUSE HIS TRUCK IN SHOP FOR 48 DAYSFormat: Article
VEHICLE EMISSION RECALL - PROOF OF CORRECTION - 02/27/2017
I am tryng to find out "WHO" within the dealership has the capability to order these orange proof of correction cards
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
CADILLAC ESCALADE - ROAD SIDE EMERGENCY VEHICLE - INSTALL OF EQUIPMENT - 05/23/2017
I have a Cadillac Escalade which is a Roadside Emergency vehicle that we had to install the Trunk Vault & equipment which they wrote up as warranty ---- where do I find info to claim, if we can ???
Recover-Vacumn-Charge system on vehicles having to order AC Condensors ?? - 06/29/2017
What can we do with the labor time & freon used - since these AC condensors are on National Backorder ??
Any dealer out their that works on Ambulance vehicles ?? - 07/19/2012
I have this ambulance (1GB3G2CL0B1126449) in which we replaced the fuel injection pump which pays 8.4 /// my tech has 25.4hrs due to so much needed to be disassembled // i have attached a copy of the tech time-story .... How much OLH can we claim for ...
Re: Any dealer out their that works on Ambulance vehicles ?? - 07/20/2012
I would call your area manager and ask for their help right away. They will probably want you to email a copy of all of the flags and tech write up and what you really think you want to get. They will have to okay extensive olh anyway.
Re: Any dealer out their that works on Ambulance vehicles ?? - 07/20/2012
... disassemble ??? Does anyone have any suggestion who I can talk to who does work on these types of vehicles ???...
Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
I'm new here so any help would be greatly appreciated. I have a claim that was rejected for a repeat repair. When I looked at the previous RO, the emblem was replaced on the back of the vehicle. This RO had the emblem on the front of the vehicle replaced,...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
As a matter of habit; I have the SM sign off on ANY change made to the original RO. That way they are aware of what you are doing, where any errors are and you as Warranty Admin are covering your own butt. The P&P tells us that SM approval is needed ...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
Thank you for your help. I guess I'd rather have too many signatures rather then not enough.
SI- Labor Time Guide VIN entry pulls up incorrect vehicle for Sonic - 03/21/2013
Just wanted to make you aware of something I ran into today. I always copy the VIN# from the RO screen in the DMS I'm looking up and paste into SI to pull up labor time guide and SI . The 2013 Chevy Sonic's are pulling up a Chevy Spin (whatever that ...
2010 VEHICLE - LABOR TIME ??? - 09/16/2009
I HAVE A 2010 EQUINOX I NEED TO SEND TO THE BODY SHOP FOR REAR BUMPER FASCIA REFINISH, WE ALSO HAVE TO REPLACE THE TAIL LAMP B9643 "ST" ??? HAS ANYONE HAD TO CLAIM ONE, MY TECHS ARE SAYING IT SHOULD TAKE ANY HOUR OR SO ???
Re: 2010 VEHICLE - LABOR TIME ??? - 09/21/2009
ST is straight time. However long (within reason) it takes the tech is what he'll get paid.
Re: 2010 VEHICLE - LABOR TIME ??? - 09/24/2009
... the LTG through the Preface / Introduction link describing Straight Time: Most labor times for new program launches will initially follow a Straight-Time Averaging process. Selected operations will be time studied after vehicle introduction following...
SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
HAVING A "BRAIN CRAMP" TODAY..... I WANT TO THINK THAT ON SALVAGED/WARRANTY BLOCK VEHICLES - THE ONLY THING WE CAN STILL DO IS PERFORM RECALLS (IS THIS CORRECT)
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
THAT IS THE WAY I HAVE BEEN TOLD, AND I DOUBLE CHECKED P&P -- YOUR RIGHT
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
Policy & Procedure Manual Article 1.4.14: Voided Warranties and Branded Titles The New Vehicle Limited Warranty is void on any vehicle with a title that has currently or previously been branded as salvage, scrap, junk, totaled, etc. Through state vehicle...
LIFT KIT R AND R TO REPAIR VEHICLE - 03/01/2010
Looking for article in J&L on removal of components to gain access for warranty repairs. Had lifted truck necessary to gain access to reseal flywheel cover.Any help would be greatly appreciated..calling help desk in the am..P and P manual no help....lift ...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
What we do in our shop for the lifted trucks is any aftermarket accessory that has to be removed to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck ...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: GLOBAL WARRANTY: Rental Vehicles - 04/13/2010
Remember that rental vehicle charges must either be entered in the rental net item field with the repair procedure or submitted as an adjustment to the previously paid transaction.
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Re: GM Accessories added after vehicle delivery - 03/25/2011
Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!!
Re: GM Accessories added after vehicle delivery - 03/28/2011
[quote] ctalbot: Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!! [/quote] How does that work?? We don't do much Business Choice and when we do it's always ...
Re: GM Accessories added after vehicle delivery - 03/28/2011
we do a few of those, one of our salesmen handles all of it...not sure how they do the labor..
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks ...
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
Unless it's a safety concern or recall, it isn't a warranty issue. GM won't pay for reconditioning a used vehicle for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
You are correct, you are not allowed to collect for parts expediting on a stock unit. P & P Art 1.5.18 is about parts expediting and says it is a "customer enthusiasm service". It also references Bulletin# 99-00-89-021, if you need any more info.
... disassemble ??? Does anyone have any suggestion who I can talk to who does work on these types of vehicles ???...
Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
I'm new here so any help would be greatly appreciated. I have a claim that was rejected for a repeat repair. When I looked at the previous RO, the emblem was replaced on the back of the vehicle. This RO had the emblem on the front of the vehicle replaced,...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
As a matter of habit; I have the SM sign off on ANY change made to the original RO. That way they are aware of what you are doing, where any errors are and you as Warranty Admin are covering your own butt. The P&P tells us that SM approval is needed ...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
Thank you for your help. I guess I'd rather have too many signatures rather then not enough.
SI- Labor Time Guide VIN entry pulls up incorrect vehicle for Sonic - 03/21/2013
Just wanted to make you aware of something I ran into today. I always copy the VIN# from the RO screen in the DMS I'm looking up and paste into SI to pull up labor time guide and SI . The 2013 Chevy Sonic's are pulling up a Chevy Spin (whatever that ...
2010 VEHICLE - LABOR TIME ??? - 09/16/2009
I HAVE A 2010 EQUINOX I NEED TO SEND TO THE BODY SHOP FOR REAR BUMPER FASCIA REFINISH, WE ALSO HAVE TO REPLACE THE TAIL LAMP B9643 "ST" ??? HAS ANYONE HAD TO CLAIM ONE, MY TECHS ARE SAYING IT SHOULD TAKE ANY HOUR OR SO ???
Re: 2010 VEHICLE - LABOR TIME ??? - 09/21/2009
ST is straight time. However long (within reason) it takes the tech is what he'll get paid.
Re: 2010 VEHICLE - LABOR TIME ??? - 09/24/2009
... the LTG through the Preface / Introduction link describing Straight Time: Most labor times for new program launches will initially follow a Straight-Time Averaging process. Selected operations will be time studied after vehicle introduction following...
SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
HAVING A "BRAIN CRAMP" TODAY..... I WANT TO THINK THAT ON SALVAGED/WARRANTY BLOCK VEHICLES - THE ONLY THING WE CAN STILL DO IS PERFORM RECALLS (IS THIS CORRECT)
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/05/2010
THAT IS THE WAY I HAVE BEEN TOLD, AND I DOUBLE CHECKED P&P -- YOUR RIGHT
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
Policy & Procedure Manual Article 1.4.14: Voided Warranties and Branded Titles The New Vehicle Limited Warranty is void on any vehicle with a title that has currently or previously been branded as salvage, scrap, junk, totaled, etc. Through state vehicle...
LIFT KIT R AND R TO REPAIR VEHICLE - 03/01/2010
Looking for article in J&L on removal of components to gain access for warranty repairs. Had lifted truck necessary to gain access to reseal flywheel cover.Any help would be greatly appreciated..calling help desk in the am..P and P manual no help....lift ...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
What we do in our shop for the lifted trucks is any aftermarket accessory that has to be removed to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck ...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: GLOBAL WARRANTY: Rental Vehicles - 04/13/2010
Remember that rental vehicle charges must either be entered in the rental net item field with the repair procedure or submitted as an adjustment to the previously paid transaction.
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Re: GM Accessories added after vehicle delivery - 03/25/2011
Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!!
Re: GM Accessories added after vehicle delivery - 03/28/2011
[quote] ctalbot: Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!! [/quote] How does that work?? We don't do much Business Choice and when we do it's always ...
Re: GM Accessories added after vehicle delivery - 03/28/2011
we do a few of those, one of our salesmen handles all of it...not sure how they do the labor..
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks ...
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
Unless it's a safety concern or recall, it isn't a warranty issue. GM won't pay for reconditioning a used vehicle for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
You are correct, you are not allowed to collect for parts expediting on a stock unit. P & P Art 1.5.18 is about parts expediting and says it is a "customer enthusiasm service". It also references Bulletin# 99-00-89-021, if you need any more info.
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..
Warranty on vehicle for sale - 05/20/2011
I am looking at a warranty ticket in front of me for a vehicle that is for sale on our lot. It was my understanding that warranty repairs were not to be used to refurb vehicles that are for sale ( with the obvious exception of recalls). I tried to find...
Re: Warranty on vehicle for sale - 05/20/2011
P&P Art 1.2.2.13 - Reconditioning Reconditioning or refurbishing a GM used vehicle (not to be submitted as a New Vehicle Warranty Transaction) refers to improving the vehicle's condition and value prior to its sale to a customer. This involves repair...
Re: Warranty on vehicle for sale - 05/20/2011
Thank you very much, the repair is for loose sway bar links, I think with only 17k miles on it, that this repair is ok.
Re: Warranty on vehicle for sale - 05/23/2011
... Mark said, pretty much anything cosmetic is NOT covered. Also NO goodwill on in stock vehicles. Goodwill is intended for keeping CUSTOMERS happy, not the sales staff or dealer owner. Unfortunately, that is not always understood. ...
DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
I have a 2008 Suburban which we replaced PT#25815079 listed in EPIC (as stated in title) the only labor op I found is R5135 "but its only the - cable" ... this is a GMPP claim & that op code rejects (as not a covered labor op), but I was thinking us it ...
Re: DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
The labor op for the antenna is: R5123 Digital Radio, Mobile Telephone, and Vehicle Location Antenna Replacement
Parts Warranty when vehicle is still under warranty - 09/26/2011
We had a little "audit" at our store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty ...
Re: Parts Warranty when vehicle is still under warranty - 09/26/2011
ok i has two claims last week..one was a zpti and the other was a zreg with an R .they both went thru so did i do those correct ..our percentage is a little high too..i thought zpti was only for parts warranty from a customer pay...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... the tech. Our Rep told us not to worry about it. The way I was told to submit was ZPTI when the vehicle is OUT of warranty. ZREG with an R auth when in warranty....
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
Same here. ZREG if vehicle under warranty ZPTI only if out of warranty. I think if you try to submit ZPTI while vehicle under reg. warranty it rejects. Seem to remember we had a Buick with the longer warranty and didn't catch it at first and ran...
Ambulance Vehicle air conditioning - 10/21/2011
I have a express van (1GB3G2CL8B1127901) Came in for not cooling, found system empty, recovered .2 freon, added dye-checked for leaks "none", checked upfitter ambulance box A/C & lines "OK", accessed rear A/C unit, pulled 15min vac w/10min hold "sys ...
PDI floor mats not shipped with vehicle - 12/30/2011
Hi all just wondering if there is anything to claim, after installing
Re: PDI floor mats not shipped with vehicle - 12/30/2011
yes see customer satisfaction program 11275..see October 2011 newsletter page 7 and 8 ..hope this helps you
Global Vehicle Damage Codes - 06/01/2012
Did everyone see the new "Updated" Transportation Damage Codes - just can out today !!! Just an FYI
Re: Global Vehicle Damage Codes - 06/04/2012
no i didn't !!!!!
Re: Global Vehicle Damage Codes - 06/04/2012
I think they just re-issued the old document... If you look it shows a date of June 1st, but just underneath that header shows: DATE: OCTOBER 26, 2009
Re: Global Vehicle Damage Codes - 06/06/2012
... shows: DATE: OCTOBER 26, 2009 [/quote] The notice was the old one, but the damage codes are NEW. The new ones are in italics.... make sure to print them off & use only them. ...
07 NAV DISCS IN 08 VEHICLE - 01/11/2008
We are seeing several 2007 nav discs come in our new 2008 vehicles. Is Anyone else having this problem? Are you doing a warranty claim or a transportation claim on them?
STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/15/2008
I HAVE A 2008 TRAILBLAZER, C.E.L. ON.... WE CHECKED FOR CODES "FOUND P0615 P013B", WE RAN CODE TESTS "OK", CHECKED ALL CONNECTIONS "GOOD", CHECKED FOR BULLETINS "NONE" - SO WE CLEARED CODES //// QUESTION: SINCE WARRANTY STATES "NPF" DOESNT APPLY TO STOCK ...
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/15/2008
Used vehicle dept pays for something like this at our dealer. They already know and NPF can not be claimed on a stock unit whether it is new or used.
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Tim-do you have info that you can give me that states why you cannot do this operation? I need something to back me up with my svc mgr as to why we cannot oh an internal vehicle or do a NPF. Thanks, Jodi
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Jodi,reference P&P article 1.5 page 20.
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Croozer~ Thank You! I am happy for your reply! You have made my day! Do you know of anything for giving OH on a Internal Warranty line? I'm half way there! Thanks again, Jo
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/17/2008
To quote my AVM "That's lot rot and I'm not paying for it."
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..
Warranty on vehicle for sale - 05/20/2011
I am looking at a warranty ticket in front of me for a vehicle that is for sale on our lot. It was my understanding that warranty repairs were not to be used to refurb vehicles that are for sale ( with the obvious exception of recalls). I tried to find...
Re: Warranty on vehicle for sale - 05/20/2011
P&P Art 1.2.2.13 - Reconditioning Reconditioning or refurbishing a GM used vehicle (not to be submitted as a New Vehicle Warranty Transaction) refers to improving the vehicle's condition and value prior to its sale to a customer. This involves repair...
Re: Warranty on vehicle for sale - 05/20/2011
Thank you very much, the repair is for loose sway bar links, I think with only 17k miles on it, that this repair is ok.
Re: Warranty on vehicle for sale - 05/23/2011
... Mark said, pretty much anything cosmetic is NOT covered. Also NO goodwill on in stock vehicles. Goodwill is intended for keeping CUSTOMERS happy, not the sales staff or dealer owner. Unfortunately, that is not always understood. ...
DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
I have a 2008 Suburban which we replaced PT#25815079 listed in EPIC (as stated in title) the only labor op I found is R5135 "but its only the - cable" ... this is a GMPP claim & that op code rejects (as not a covered labor op), but I was thinking us it ...
Re: DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
The labor op for the antenna is: R5123 Digital Radio, Mobile Telephone, and Vehicle Location Antenna Replacement
Parts Warranty when vehicle is still under warranty - 09/26/2011
We had a little "audit" at our store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty ...
Re: Parts Warranty when vehicle is still under warranty - 09/26/2011
ok i has two claims last week..one was a zpti and the other was a zreg with an R .they both went thru so did i do those correct ..our percentage is a little high too..i thought zpti was only for parts warranty from a customer pay...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... the tech. Our Rep told us not to worry about it. The way I was told to submit was ZPTI when the vehicle is OUT of warranty. ZREG with an R auth when in warranty....
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
Same here. ZREG if vehicle under warranty ZPTI only if out of warranty. I think if you try to submit ZPTI while vehicle under reg. warranty it rejects. Seem to remember we had a Buick with the longer warranty and didn't catch it at first and ran...
Ambulance Vehicle air conditioning - 10/21/2011
I have a express van (1GB3G2CL8B1127901) Came in for not cooling, found system empty, recovered .2 freon, added dye-checked for leaks "none", checked upfitter ambulance box A/C & lines "OK", accessed rear A/C unit, pulled 15min vac w/10min hold "sys ...
PDI floor mats not shipped with vehicle - 12/30/2011
Hi all just wondering if there is anything to claim, after installing
Re: PDI floor mats not shipped with vehicle - 12/30/2011
yes see customer satisfaction program 11275..see October 2011 newsletter page 7 and 8 ..hope this helps you
Global Vehicle Damage Codes - 06/01/2012
Did everyone see the new "Updated" Transportation Damage Codes - just can out today !!! Just an FYI
Re: Global Vehicle Damage Codes - 06/04/2012
no i didn't !!!!!
Re: Global Vehicle Damage Codes - 06/04/2012
I think they just re-issued the old document... If you look it shows a date of June 1st, but just underneath that header shows: DATE: OCTOBER 26, 2009
Re: Global Vehicle Damage Codes - 06/06/2012
... shows: DATE: OCTOBER 26, 2009 [/quote] The notice was the old one, but the damage codes are NEW. The new ones are in italics.... make sure to print them off & use only them. ...
07 NAV DISCS IN 08 VEHICLE - 01/11/2008
We are seeing several 2007 nav discs come in our new 2008 vehicles. Is Anyone else having this problem? Are you doing a warranty claim or a transportation claim on them?
STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/15/2008
I HAVE A 2008 TRAILBLAZER, C.E.L. ON.... WE CHECKED FOR CODES "FOUND P0615 P013B", WE RAN CODE TESTS "OK", CHECKED ALL CONNECTIONS "GOOD", CHECKED FOR BULLETINS "NONE" - SO WE CLEARED CODES //// QUESTION: SINCE WARRANTY STATES "NPF" DOESNT APPLY TO STOCK ...
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/15/2008
Used vehicle dept pays for something like this at our dealer. They already know and NPF can not be claimed on a stock unit whether it is new or used.
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Tim-do you have info that you can give me that states why you cannot do this operation? I need something to back me up with my svc mgr as to why we cannot oh an internal vehicle or do a NPF. Thanks, Jodi
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Jodi,reference P&P article 1.5 page 20.
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Croozer~ Thank You! I am happy for your reply! You have made my day! Do you know of anything for giving OH on a Internal Warranty line? I'm half way there! Thanks again, Jo
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/17/2008
To quote my AVM "That's lot rot and I'm not paying for it."
Stock Vehicle & NPF ...& OLH - 01/18/2008
Jodi- Please reference the following information from P&P in regards to OLH> Other Labor Hours (OLH)(Article 1.6.2 m page 9) If unusual circumstances are encountered which would require other labor hours: • The technician is to contact service management ...
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/18/2008
KRISTEN, So is it okay to OH a warranty line on a instock vehicle? If the svc mgr does, then it states he is taking responsibility to do so then? Correct? Jodi
Stock Vehicles & Other Labor Hours - 01/21/2008
Yes, it is ok to apply for OLH on a stock vehicle if is approved by service management and justified by the technician's documentation on the hard copy.
BUYBACK STOCK VEHICLES - 08/21/2008
(JUST TO MAKE SURE I HAVE THIS CORRECT) ON A USED VEHICLE, WHICH IS A BUYBACK I HAVE A STOCK/BUYBACK VEHICLE (CADILLAC WITH 50,112 MILES--OUT OF WARRANTY) WHICH WE HAD TO DO QUITE A BIT OF REPAIR DUE TO AN OIL LEAK ---- SO WILL I NOT BE ABLE TO CLAIM...
Re: BUYBACK STOCK VEHICLES - 08/21/2008
Policies & Procedures 4.1.7 states:GM Limited Warranty - Repurchased Vehicles All customer dissatisfaction trade/repurchases will be issued a GM Limited Warranty For Repurchased Vehicles (See GM Form 1800 below). The warranty provides bumper-to-bumper...
VEHICLE MODIFIED - 09/12/2008
IS WARRANTY RESPONSIBLE FOR OLH TO ACCESS A REPAIR? WE HAVE A TRUCK THAT CAME IN NEEDS A POWER STEERING HOSE REPLACED. TRUCK HAS BEEN MODIFIED WITH A LIFT KIT TECH SAYS HE HAD TO R&R FENDER WELL FLARE AND INNER FENDER WELL TO ACCESS THE HOSE. HE WANTS ...
Re: VEHICLE MODIFIED - 09/12/2008
No, Warranty is not respondsible. But, that said, did the customer buy the truck like that? If they did, from your dealership, some assistance should be offered internally. If it's something they did or had done on their own, I'd ask them to pay the difference ...
Claim type B w/ vehicle in warranty. - 03/20/2009
... fails for a warrantable reason, and: • THE PART IS NOT CURRENTLY COVERED UNDER APPLICABLE GM NEW VEHICLE LIMITED WARRANTIES, and • the failure occurs within 12 months or 12,000 miles/20,000 km from the date of installation (12 months regardless of...
INSTOCK VEHICLE RECALL - 05/14/2009
... IF YOU WENT INTO SERVICE UPDATE INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED...
Re: INSTOCK VEHICLE RECALL - 05/21/2009
09041 is a recall and the vin list can be found under you recall information, then under dealer campaign iniation report.
Forum - 01/27/2017
... be sold with an open required field action, which includes the ones with no remedy yet. All unsold new vehicles in Service Agents’ possession and subject to a product field action must be held and inspected/repaired per the service procedure described...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
New maintenance reimbursement rates chart - 11/01/2021
Since its live today, I removed old rates, simplified and cleaned it up a tad: This is for 1st Maintenance only, op codes 0600723, 0600743, 0600733 Envision Trax Acadia 2.0L 45 1.4L 41 2.0L 45 Encore ...
New Warranty Clerk - 06/30/2021
we switched to Tekion DMS recently and our dealership name is not printing on in stock vehicles, does GM require our name to print on the RO on a PDI?
August 2021 Warranty News, TPMS Learn? - 08/03/2021
In the latest Warrnty News, on the 1st page, TPMS Learn...What is WCC documentation? What does WCC stand for?
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
Hi all...I'm having a little trouble figuring this out. I am submitting a claim that has 2 TP sensors that needed to be replaced. I have approval for OLH but completely missed the fact that the op code is for 1 sensor only. When submitting ...
NEW TO GM - 04/21/2020
Hello im new to Gm and to CDK . due to Covid19 Im having to train myself on everything. I know Warranty i just dont know this system. so my question is. is there a training course that will cover the basics on entering a claim? one of the issues im having...
N192264451 new failure - 04/21/2020
So every vehicle I have submitted with this recall has rejected today with Error 919 : Vehicle Evaluation Criteria is not compatible with this Labour Code 9104723 I have 3 cases going with DBC, no answer yet.
Another new Global Glitch - 04/27/2020
So today I'm trying to modify some claims in Global and resubmit them to my WSC rep but I get this funky reject.When I try to make any adjustment Global clears out my rental reason and gives me the error below.I started another DBC case but no answer ...
CCND and April 2020 JLWarranty News? - 05/21/2020
In the JLWarranty News for April 2020, there is a section on CCND's. It states that "2 of the 45 labor operation codes have specific documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation...
New Chat/Case Management page.. - 06/15/2020
Has anyone had any luck with it working? I put in a ticket, Thursday, and still nobody has looked at it.. Just wondering if the kinks are still being worked out, or if the 2 glitches that happened on mine, kept it from going thru...
JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
The article states that when dealing with an Electronic Service Center and electronic exchange components, that "a copy of the ESC invoice must be attached to the job card". I was not able to find those requirements anywhere in P&P under Service ...
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... would require appropriate Service Management authorization prior to the technician working on the vehicle, separate on/off technician time documentation, and date/time documentation of the cutomer prvided permission." Is this saying that if a customer...
Authorization Code G and SAVI-Nov 2023 JLWarrany News, pg 7 - 12/01/2023
Can anyone give more detail on how to find my General Service Agent-Authorization code? When I go into my Service Agent Profile screen, I can't find anything that says General Service Agent -authorization code??
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
ONE OF MY AUDIT FRIENDS AT GM NOTED THAT DEALERS ARE NOT BEING MADE AWARE OF ONE OF THE MOST RECENT CHANGES TO THE P&P WHEN ADD ON REPAIRS ARE INVOLVED.If a customer concern is added on after initial write-up, Service Agent is required to follow the ...
Jodi- Please reference the following information from P&P in regards to OLH> Other Labor Hours (OLH)(Article 1.6.2 m page 9) If unusual circumstances are encountered which would require other labor hours: • The technician is to contact service management ...
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/18/2008
KRISTEN, So is it okay to OH a warranty line on a instock vehicle? If the svc mgr does, then it states he is taking responsibility to do so then? Correct? Jodi
Stock Vehicles & Other Labor Hours - 01/21/2008
Yes, it is ok to apply for OLH on a stock vehicle if is approved by service management and justified by the technician's documentation on the hard copy.
BUYBACK STOCK VEHICLES - 08/21/2008
(JUST TO MAKE SURE I HAVE THIS CORRECT) ON A USED VEHICLE, WHICH IS A BUYBACK I HAVE A STOCK/BUYBACK VEHICLE (CADILLAC WITH 50,112 MILES--OUT OF WARRANTY) WHICH WE HAD TO DO QUITE A BIT OF REPAIR DUE TO AN OIL LEAK ---- SO WILL I NOT BE ABLE TO CLAIM...
Re: BUYBACK STOCK VEHICLES - 08/21/2008
Policies & Procedures 4.1.7 states:GM Limited Warranty - Repurchased Vehicles All customer dissatisfaction trade/repurchases will be issued a GM Limited Warranty For Repurchased Vehicles (See GM Form 1800 below). The warranty provides bumper-to-bumper...
VEHICLE MODIFIED - 09/12/2008
IS WARRANTY RESPONSIBLE FOR OLH TO ACCESS A REPAIR? WE HAVE A TRUCK THAT CAME IN NEEDS A POWER STEERING HOSE REPLACED. TRUCK HAS BEEN MODIFIED WITH A LIFT KIT TECH SAYS HE HAD TO R&R FENDER WELL FLARE AND INNER FENDER WELL TO ACCESS THE HOSE. HE WANTS ...
Re: VEHICLE MODIFIED - 09/12/2008
No, Warranty is not respondsible. But, that said, did the customer buy the truck like that? If they did, from your dealership, some assistance should be offered internally. If it's something they did or had done on their own, I'd ask them to pay the difference ...
Claim type B w/ vehicle in warranty. - 03/20/2009
... fails for a warrantable reason, and: • THE PART IS NOT CURRENTLY COVERED UNDER APPLICABLE GM NEW VEHICLE LIMITED WARRANTIES, and • the failure occurs within 12 months or 12,000 miles/20,000 km from the date of installation (12 months regardless of...
INSTOCK VEHICLE RECALL - 05/14/2009
... IF YOU WENT INTO SERVICE UPDATE INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED...
Re: INSTOCK VEHICLE RECALL - 05/21/2009
09041 is a recall and the vin list can be found under you recall information, then under dealer campaign iniation report.
Forum - 01/27/2017
... be sold with an open required field action, which includes the ones with no remedy yet. All unsold new vehicles in Service Agents’ possession and subject to a product field action must be held and inspected/repaired per the service procedure described...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
New maintenance reimbursement rates chart - 11/01/2021
Since its live today, I removed old rates, simplified and cleaned it up a tad: This is for 1st Maintenance only, op codes 0600723, 0600743, 0600733 Envision Trax Acadia 2.0L 45 1.4L 41 2.0L 45 Encore ...
New Warranty Clerk - 06/30/2021
we switched to Tekion DMS recently and our dealership name is not printing on in stock vehicles, does GM require our name to print on the RO on a PDI?
August 2021 Warranty News, TPMS Learn? - 08/03/2021
In the latest Warrnty News, on the 1st page, TPMS Learn...What is WCC documentation? What does WCC stand for?
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
Hi all...I'm having a little trouble figuring this out. I am submitting a claim that has 2 TP sensors that needed to be replaced. I have approval for OLH but completely missed the fact that the op code is for 1 sensor only. When submitting ...
NEW TO GM - 04/21/2020
Hello im new to Gm and to CDK . due to Covid19 Im having to train myself on everything. I know Warranty i just dont know this system. so my question is. is there a training course that will cover the basics on entering a claim? one of the issues im having...
N192264451 new failure - 04/21/2020
So every vehicle I have submitted with this recall has rejected today with Error 919 : Vehicle Evaluation Criteria is not compatible with this Labour Code 9104723 I have 3 cases going with DBC, no answer yet.
Another new Global Glitch - 04/27/2020
So today I'm trying to modify some claims in Global and resubmit them to my WSC rep but I get this funky reject.When I try to make any adjustment Global clears out my rental reason and gives me the error below.I started another DBC case but no answer ...
CCND and April 2020 JLWarranty News? - 05/21/2020
In the JLWarranty News for April 2020, there is a section on CCND's. It states that "2 of the 45 labor operation codes have specific documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation...
New Chat/Case Management page.. - 06/15/2020
Has anyone had any luck with it working? I put in a ticket, Thursday, and still nobody has looked at it.. Just wondering if the kinks are still being worked out, or if the 2 glitches that happened on mine, kept it from going thru...
JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
The article states that when dealing with an Electronic Service Center and electronic exchange components, that "a copy of the ESC invoice must be attached to the job card". I was not able to find those requirements anywhere in P&P under Service ...
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... would require appropriate Service Management authorization prior to the technician working on the vehicle, separate on/off technician time documentation, and date/time documentation of the cutomer prvided permission." Is this saying that if a customer...
Authorization Code G and SAVI-Nov 2023 JLWarrany News, pg 7 - 12/01/2023
Can anyone give more detail on how to find my General Service Agent-Authorization code? When I go into my Service Agent Profile screen, I can't find anything that says General Service Agent -authorization code??
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
ONE OF MY AUDIT FRIENDS AT GM NOTED THAT DEALERS ARE NOT BEING MADE AWARE OF ONE OF THE MOST RECENT CHANGES TO THE P&P WHEN ADD ON REPAIRS ARE INVOLVED.If a customer concern is added on after initial write-up, Service Agent is required to follow the ...
(NEW) GM OLH Documentation Examples Help Card - 03/01/2023
This card provides examples of inadequate documentation followed by more descriptive and detailed examples.Download Card
Time Documentation "Labeled" - September 2022 Warranty News, pg 7. - 08/25/2022
P&P Article 6.2.5 states that variable diag, straight time, and OLH must have individual and specific punch times that are separately identifiable and "LABELED." Gotta love how GM makes statement in P&P and doesn't clarify or tell you how ...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Newbie water cooler - 09/19/2007
I like to come to this website to surf for info that DealerWorld doesn't have easily ready for those of us who do the warranty. If anyone would like to talk shop and is from the Midwest, here would be the place to do it. I'd love to meet people who are ...
New Goodwill Guidelines - 09/19/2007
I know that GM has extended the guidelines in which management can use goodwill. I am looking for something that it easy to read that will let me know what these guidelines are. Most importantly, I need to know how far on mileage/time we can go to goodwill ...
New Stlye Silverado or Classic - 09/19/2007
Just received my December 2006 newsletter and noticed the article about distinguishing between the new style Silverado and the Classic. I had the same problem and contacted the DBC, but talked to the order management area instead of the Warranty area...
More New Features - 09/20/2007
Display name can now be changed, which means that you can change what shows up in the forum and quiz competition.
New style or Classic - 10/25/2007
You can also reference document #1833322.12th digit of vin will have a "1" for old style. "5" for new body style.
newsletter delivery - 10/31/2007
There must be some priviledged few who get newsletters on time! I haven't got November yet, or December...Ah well, there's a few reasons not to live on the west coast, mail services haven't found us yet..... Brian
newsletter delivery - 10/31/2007
Newsletters are mailed out First Class at the beginning of each month. To combat the time delay while the newsletter is in route to members all over the United States, we provide a notification email that the newsletter is available for viewing online. ...
Newsletter - 11/01/2007
It's only Nov. 1. No one has gotten November's letter yet, it hasn't even been e-mailed and December is a month away. What exactly do you mean?
No Start on New DuraMax - 11/26/2007
... "boonies" and sell a LARGE amount of diesel trucks. This one customer called for a tow, his brand new Silverado wouldn't start, crank, nothing; but it was working fine the night before when he parked it. We sent our tow truck to pick it up and got...
Re: No Start on New DuraMax - 01/04/2008
Tim's right- it does not just happen in the boonies! The first year that I worked in a dealership, we had a car brought in off the lot and put on the showroom floor. The next day, a salesman had someone interested in it and they were going to take if ...
Notice: January 2008 Warranty Newsletter - 01/22/2008
You may be wondering, "where is my January 2008 Profit & Protection Warranty Newsletter?" It is in fact almost done and we think it will be worth your wait! We apologize for the delay this month but the newsletter is undergoing some exciting new updates....
NEW STYLE VS. CLASSIC - 02/12/2008
DOES ANYONE KNOW HOW TO TELL THE DIFFERENCE BETWEEN THE NEW STYLE AND CLASSIC SILVERADO USING THE VIN?
Re: NEW STYLE VS. CLASSIC - 02/12/2008
From the END of the VIN count back 6 digits- if 6th from end is a 1 or 2 it is a Classic. If a 5 or 6 it is a new style.
Re: NEW STYLE VS. CLASSIC - 02/12/2008
I have been told to pull up the gmvis & look at the merchandisng model # -- if the 2nd position (#) is 0 . example: CK10543 (would be new style due to the 0 in the 2nd # position)
Re: NEW STYLE VS. CLASSIC - 02/13/2008
Reference document #1833322.Old style GMT800 will have a "1" by the 12 digit.New style GMT900 will have a "5"
Re: NEW STYLE VS. CLASSIC - 02/15/2008
This is awesome information so glad you asked Betty, I had always wondered myself.;)
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
For legal reasons you want to show a new work order being written. This way you are not responsible for the veh when it has left your shop. You also do not accumulate down vehicle days for a vehicle that was fixed and then a new complaint made. Whenever...
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
New features have been added to the online Warranty Community! 1. Warranty News Articles: A new way to view your monthly warranty newsletter articles online. - Search feature finds topics in both newsletter articles and in the forum - Flag articles to ...
May Newsletter Insert Correction - 05/19/2009
The "Warranty & The Technician" insert from May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in...
NEW ROUND OF LETTERS - 06/03/2009
Good news for us. We got a letter saying GM has identified as a dealer to remain with the "new GM". I was just wondering if any other got letters or if there were any different letters sent out.
Re: NEW ROUND OF LETTERS - 06/03/2009
We received the same letter yesterday. We were identified as one of the key dealers for the Chevy brand!!!!!!!!!
Re: NEW ROUND OF LETTERS - 06/03/2009
Hey Neighbor, have you heard anything on our neighboring Cadillac Dealer? Just curious! Congradulations by the way! Looking forward to the competition;);)
This card provides examples of inadequate documentation followed by more descriptive and detailed examples.Download Card
Time Documentation "Labeled" - September 2022 Warranty News, pg 7. - 08/25/2022
P&P Article 6.2.5 states that variable diag, straight time, and OLH must have individual and specific punch times that are separately identifiable and "LABELED." Gotta love how GM makes statement in P&P and doesn't clarify or tell you how ...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Newbie water cooler - 09/19/2007
I like to come to this website to surf for info that DealerWorld doesn't have easily ready for those of us who do the warranty. If anyone would like to talk shop and is from the Midwest, here would be the place to do it. I'd love to meet people who are ...
New Goodwill Guidelines - 09/19/2007
I know that GM has extended the guidelines in which management can use goodwill. I am looking for something that it easy to read that will let me know what these guidelines are. Most importantly, I need to know how far on mileage/time we can go to goodwill ...
New Stlye Silverado or Classic - 09/19/2007
Just received my December 2006 newsletter and noticed the article about distinguishing between the new style Silverado and the Classic. I had the same problem and contacted the DBC, but talked to the order management area instead of the Warranty area...
More New Features - 09/20/2007
Display name can now be changed, which means that you can change what shows up in the forum and quiz competition.
New style or Classic - 10/25/2007
You can also reference document #1833322.12th digit of vin will have a "1" for old style. "5" for new body style.
newsletter delivery - 10/31/2007
There must be some priviledged few who get newsletters on time! I haven't got November yet, or December...Ah well, there's a few reasons not to live on the west coast, mail services haven't found us yet..... Brian
newsletter delivery - 10/31/2007
Newsletters are mailed out First Class at the beginning of each month. To combat the time delay while the newsletter is in route to members all over the United States, we provide a notification email that the newsletter is available for viewing online. ...
Newsletter - 11/01/2007
It's only Nov. 1. No one has gotten November's letter yet, it hasn't even been e-mailed and December is a month away. What exactly do you mean?
No Start on New DuraMax - 11/26/2007
... "boonies" and sell a LARGE amount of diesel trucks. This one customer called for a tow, his brand new Silverado wouldn't start, crank, nothing; but it was working fine the night before when he parked it. We sent our tow truck to pick it up and got...
Re: No Start on New DuraMax - 01/04/2008
Tim's right- it does not just happen in the boonies! The first year that I worked in a dealership, we had a car brought in off the lot and put on the showroom floor. The next day, a salesman had someone interested in it and they were going to take if ...
Notice: January 2008 Warranty Newsletter - 01/22/2008
You may be wondering, "where is my January 2008 Profit & Protection Warranty Newsletter?" It is in fact almost done and we think it will be worth your wait! We apologize for the delay this month but the newsletter is undergoing some exciting new updates....
NEW STYLE VS. CLASSIC - 02/12/2008
DOES ANYONE KNOW HOW TO TELL THE DIFFERENCE BETWEEN THE NEW STYLE AND CLASSIC SILVERADO USING THE VIN?
Re: NEW STYLE VS. CLASSIC - 02/12/2008
From the END of the VIN count back 6 digits- if 6th from end is a 1 or 2 it is a Classic. If a 5 or 6 it is a new style.
Re: NEW STYLE VS. CLASSIC - 02/12/2008
I have been told to pull up the gmvis & look at the merchandisng model # -- if the 2nd position (#) is 0 . example: CK10543 (would be new style due to the 0 in the 2nd # position)
Re: NEW STYLE VS. CLASSIC - 02/13/2008
Reference document #1833322.Old style GMT800 will have a "1" by the 12 digit.New style GMT900 will have a "5"
Re: NEW STYLE VS. CLASSIC - 02/15/2008
This is awesome information so glad you asked Betty, I had always wondered myself.;)
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
For legal reasons you want to show a new work order being written. This way you are not responsible for the veh when it has left your shop. You also do not accumulate down vehicle days for a vehicle that was fixed and then a new complaint made. Whenever...
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
New features have been added to the online Warranty Community! 1. Warranty News Articles: A new way to view your monthly warranty newsletter articles online. - Search feature finds topics in both newsletter articles and in the forum - Flag articles to ...
May Newsletter Insert Correction - 05/19/2009
The "Warranty & The Technician" insert from May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in...
NEW ROUND OF LETTERS - 06/03/2009
Good news for us. We got a letter saying GM has identified as a dealer to remain with the "new GM". I was just wondering if any other got letters or if there were any different letters sent out.
Re: NEW ROUND OF LETTERS - 06/03/2009
We received the same letter yesterday. We were identified as one of the key dealers for the Chevy brand!!!!!!!!!
Re: NEW ROUND OF LETTERS - 06/03/2009
Hey Neighbor, have you heard anything on our neighboring Cadillac Dealer? Just curious! Congradulations by the way! Looking forward to the competition;);)
Re: NEW ROUND OF LETTERS - 06/03/2009
Congrats to you too!!! I haven't heard anything about them yet. I know Hoslers received a good letter yesterday too.
Re: NEW ROUND OF LETTERS - 06/03/2009
Roberts and Merollis got bad letters, and Golling and Edgar good. ALLEDGEDLY!!lol
Re: NEW ROUND OF LETTERS - 06/03/2009
Really?? Most of our techs are from Merollis. I will have to call my friend at Edgar and see. I wonder if Auburn got a bad letter.
Re: NEW ROUND OF LETTERS - 06/03/2009
I have not heard about Auburn but I know that would be devastating to the hahn empire, since i believe that would be there last store. Again ALLEDGEDLY
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
April Newsletter - Money Savers Article Error - 04/06/2009
On page six of the April 2009 edition Warranty Newsletter the labor ops provided (Z7901 and Z7902) should be Z7910 (one-way shuttle) and Z7911 (two-way shuttle) respectively.
Re: New Feature - Keywords - 10/22/2008
The related keywords function (located at the end of every post) has been available for a couple months now, have you had a chance to use it yet? Is it helpful? How can we make it better? Any feedback is appreciated.
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
What about the promoter??
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
Maintenace Website from Newsletter. - 08/29/2008
Anyone using the GM Service Advantage web tool talked about on pg. 7 of the last newsletter or know where we can find more info on it? Tried searching Dealerworld and Global Connect messages and a Google web search and did not turn anything up. We are...
Re: Maintenace Website from Newsletter. - 08/29/2008
This is the link to the OEConnection website for Service Advantage. OEConnection is an online parts service that worked with GM to develop the Service Advantage web tool. http://www.oeconnection.com/Solutions_ServiceAdvantage.aspx?country=US
Re: Maintenace Website from Newsletter. - 08/29/2008
Thanks Kristen!
Re: Maintenace Website from Newsletter. - 08/29/2008
Mark,did find a article about this in automotive news however you have to have subscripition to view the whole thing.we have one here but now goes to area mngr.did send e-mail to GM and asked about where to find.will let you know when I here.
New Forums Added for All Manufacturers - 07/22/2008
... started and help each other out. Let us know what you think - enjoy! Until Further Notice: These new forums are intended for participation amongst members only. Technical questions will not be answered by J&L Warranty Pros moderators. ...
Our Technicians gave me a new name..... - 07/30/2008
I have been officially renamed to "The Warranty Nazi"...... LOL! The techs say I am strict about how they document. Guess I've earned the name, as I take any incompleted RO back to the tech and refuse to flag them any time until I have EVERYTHING ...
Re: Our Technicians gave me a new name..... - 07/30/2008
I...
Re: Our Technicians gave me a new name..... - 07/30/2008
LOL! Who here is the "warranty troll"? Boy, we sure do have a reputation to live up to, huh?
Re: Our Technicians gave me a new name..... - 07/30/2008
I also have gotten called "warranty nazi" by my service manager, and also "Warranty Gnome". One of the guys even picked up a yard gnome statue and left it on my desk (where I display it proudly!!) Course it also helps that I have a long beard which is ...
Re: Our Technicians gave me a new name..... - 07/31/2008
LOL Mark, the beard comment is funny! I guess you are the gnome because you are working your "magic"!
Re: Our Technicians gave me a new name..... - 07/31/2008
...some days it feels more like Mickey mouse as the sorcerer's apprentice in Fantasia-- the "magic" doesn't always work the way you want and has a mind of it's own! Heh!!
A new one for me.... - 07/31/2008
... off, not sticking. Decal was ordered and eventually the old one was removed with a heat gun and new decal was installed. VIN 1GNFC13568R242918, part #25941056, part group 17.507. I asked the tech where the decal was and he told me it was on the lower...
Congrats to you too!!! I haven't heard anything about them yet. I know Hoslers received a good letter yesterday too.
Re: NEW ROUND OF LETTERS - 06/03/2009
Roberts and Merollis got bad letters, and Golling and Edgar good. ALLEDGEDLY!!lol
Re: NEW ROUND OF LETTERS - 06/03/2009
Really?? Most of our techs are from Merollis. I will have to call my friend at Edgar and see. I wonder if Auburn got a bad letter.
Re: NEW ROUND OF LETTERS - 06/03/2009
I have not heard about Auburn but I know that would be devastating to the hahn empire, since i believe that would be there last store. Again ALLEDGEDLY
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
Re: NEW ROUND OF LETTERS - 06/03/2009
Yes it would. I know all to well about the Hahn empire. I'm glad I got out of there when I did. I still have a few contacts at both Auburn and Quality, but i'm sure hahn wouldn't tell them anything until he had to.
April Newsletter - Money Savers Article Error - 04/06/2009
On page six of the April 2009 edition Warranty Newsletter the labor ops provided (Z7901 and Z7902) should be Z7910 (one-way shuttle) and Z7911 (two-way shuttle) respectively.
Re: New Feature - Keywords - 10/22/2008
The related keywords function (located at the end of every post) has been available for a couple months now, have you had a chance to use it yet? Is it helpful? How can we make it better? Any feedback is appreciated.
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
What about the promoter??
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
Maintenace Website from Newsletter. - 08/29/2008
Anyone using the GM Service Advantage web tool talked about on pg. 7 of the last newsletter or know where we can find more info on it? Tried searching Dealerworld and Global Connect messages and a Google web search and did not turn anything up. We are...
Re: Maintenace Website from Newsletter. - 08/29/2008
This is the link to the OEConnection website for Service Advantage. OEConnection is an online parts service that worked with GM to develop the Service Advantage web tool. http://www.oeconnection.com/Solutions_ServiceAdvantage.aspx?country=US
Re: Maintenace Website from Newsletter. - 08/29/2008
Thanks Kristen!
Re: Maintenace Website from Newsletter. - 08/29/2008
Mark,did find a article about this in automotive news however you have to have subscripition to view the whole thing.we have one here but now goes to area mngr.did send e-mail to GM and asked about where to find.will let you know when I here.
New Forums Added for All Manufacturers - 07/22/2008
... started and help each other out. Let us know what you think - enjoy! Until Further Notice: These new forums are intended for participation amongst members only. Technical questions will not be answered by J&L Warranty Pros moderators. ...
Our Technicians gave me a new name..... - 07/30/2008
I have been officially renamed to "The Warranty Nazi"...... LOL! The techs say I am strict about how they document. Guess I've earned the name, as I take any incompleted RO back to the tech and refuse to flag them any time until I have EVERYTHING ...
Re: Our Technicians gave me a new name..... - 07/30/2008
I...
Re: Our Technicians gave me a new name..... - 07/30/2008
LOL! Who here is the "warranty troll"? Boy, we sure do have a reputation to live up to, huh?
Re: Our Technicians gave me a new name..... - 07/30/2008
I also have gotten called "warranty nazi" by my service manager, and also "Warranty Gnome". One of the guys even picked up a yard gnome statue and left it on my desk (where I display it proudly!!) Course it also helps that I have a long beard which is ...
Re: Our Technicians gave me a new name..... - 07/31/2008
LOL Mark, the beard comment is funny! I guess you are the gnome because you are working your "magic"!
Re: Our Technicians gave me a new name..... - 07/31/2008
...some days it feels more like Mickey mouse as the sorcerer's apprentice in Fantasia-- the "magic" doesn't always work the way you want and has a mind of it's own! Heh!!
A new one for me.... - 07/31/2008
... off, not sticking. Decal was ordered and eventually the old one was removed with a heat gun and new decal was installed. VIN 1GNFC13568R242918, part #25941056, part group 17.507. I asked the tech where the decal was and he told me it was on the lower...
Re: A new one for me.... - 07/31/2008
Emblem/nameplate replace-B7010=0.2 as a closest to labor op?? I think that would be my best guess!
Re: A new one for me.... - 07/31/2008
Emblem And/Or Nameplate - One - Replace OPERATION NUMBER: B7010 LABOR TIME: 0.2 To Replace Each Additional ADD: 0.1
New Feature - Keyword Search - 08/11/2008
The next time you're reading a forum post be sure to check out the related keywords at the bottom of the page. Simply click a keyword to search for additional forum posts containing that word.
March warranty news - 03/29/2012
Am I the only one that does not agree with the Policy Transaction example and question one on Quiz 1?
Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! Good ...
Re: N0110 BATTERY - 12/15/2011
If your talking about on new vehicles it's in Bulletin 03-06-03-004D
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
New PDI times - 09/27/2011
Does anyone know what the base PDI time is for the 2012 Sonic?
Re: New PDI times - 09/28/2011
Z7000 for 2012 Sonic is 1.1
"NEW" SPECIAL COVERAGE ADJ #10054 - 08/11/2011
Has anyone read thru this new Special Coverage.... (only paying 50% ?????) The section on vehicles covered by Vehicle Service Contract (50% only) CONFUSED !!!!!! Does the Special Coverage pay 50% off bottom line - what if cust has deduct, how does...
Re: DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
I FOUND OUT THE HARD WAY TOO.WHEN THE PARTS PRICES WERE UPDATED THE COST OF THE BATTERIES DID NOT CHANGE FOR A FEW MONTHS...SO MY CLAIM WAS SHORTED..AFTER SOME PHONE CALLS WE NOW HAVE THE SEPT 2010 PRICES...AND MY CLAIM WAS FIXED TOO BY THE REP..
Re: DID EVERYONE SEE ???? NEW PRICING - 11/01/2010
THANKS SOOOOOOO MUCH!!! THIS IS WHY I LOVE THIS SITE!!!! YOU GUYS ARE ALWAYS SOOOO HELPFUL!!!!!
REYNOLDS: NEW AUTH SCREEN - 11/05/2010
ON THE NEW "AUTH" SCREEN ..... HOW CAN YOU DELETE SOMETHING YOU PUT IN WRONG ?? EX: I USED SELF AUTH E UNDER #4 SERVICE MANAGEMENT AUTH WITH COMMENTS UNDER #5 ---- BUT TURNS OUT IT REQUIRED GM AUTH UNDER #3 ... HOW DO YOU GET RID OF COMMENTS ON #5
Re: REYNOLDS: NEW AUTH SCREEN - 11/05/2010
rhonda the only thing that works for me on reynolds when that happens is to just delete the line and start over or i go to global warranty and fix it then print my repair order..hope this helps connie
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
Battery Pricing update effective 11-10-10. --thanks to Chris from J&L!! We found it yesterday while she was demonstrating how to find the pricing sheet at the workshop she did for our Warranty Club, which was excellent--Thanks Chris!!
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
Thanks Mark & Chris!
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
THANKS SOO MUCH MARK FOR THE INFO....GOT MY PARTS PERSON TO PRINT ME A COPY THEY WERE NOT AWARE OF THE UPDATE...CONNIE
New Web page - 12/27/2010
What does everyone think of the new design? I'm not really sure how to view the forum with out jumping from here to there.
Re: New Web page - 12/29/2010
... interesting.... maybe after month/year end is over I will have more time to check it out. Happy New Year everyone!...
Re: New Web page - 01/03/2011
Happy New Year! Hopin' for a dandy! Concerning the article on page 3 of the December newsletter; I have a printer that prints 2 sided copies. Anything that has more than one page, I'll go to Properties, and change to 2 sided printing. Saved a pile of...
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!!
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
that would be nice if they would put a message..and save us a lot of headaches too...thanks for the Update...
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
[quote] MARKC: Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!! [/quote] I put it on my calendar to check the 25th of each month... seems like ...
New! - Snap Your Shop - 02/23/2011
How many times has a technician come up to the service desk and said, "you have to see this"? Maybe it's a stored Camaro that mice have taken up residence, a "shade-tree" mechanic made a "modification", or you have one of the cleanest shops around. We ...
Major Component Serial Number- New or Used? - 04/19/2010
... or engine. I know on GWM there is a box for "serial number", is that the serial number of the new part or the serial number off the failed part? My manager says its off the old part, DBC says its off the new part... I cant seem to fing anything in print...
Emblem/nameplate replace-B7010=0.2 as a closest to labor op?? I think that would be my best guess!
Re: A new one for me.... - 07/31/2008
Emblem And/Or Nameplate - One - Replace OPERATION NUMBER: B7010 LABOR TIME: 0.2 To Replace Each Additional ADD: 0.1
New Feature - Keyword Search - 08/11/2008
The next time you're reading a forum post be sure to check out the related keywords at the bottom of the page. Simply click a keyword to search for additional forum posts containing that word.
March warranty news - 03/29/2012
Am I the only one that does not agree with the Policy Transaction example and question one on Quiz 1?
Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! Good ...
Re: N0110 BATTERY - 12/15/2011
If your talking about on new vehicles it's in Bulletin 03-06-03-004D
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
New PDI times - 09/27/2011
Does anyone know what the base PDI time is for the 2012 Sonic?
Re: New PDI times - 09/28/2011
Z7000 for 2012 Sonic is 1.1
"NEW" SPECIAL COVERAGE ADJ #10054 - 08/11/2011
Has anyone read thru this new Special Coverage.... (only paying 50% ?????) The section on vehicles covered by Vehicle Service Contract (50% only) CONFUSED !!!!!! Does the Special Coverage pay 50% off bottom line - what if cust has deduct, how does...
Re: DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
I FOUND OUT THE HARD WAY TOO.WHEN THE PARTS PRICES WERE UPDATED THE COST OF THE BATTERIES DID NOT CHANGE FOR A FEW MONTHS...SO MY CLAIM WAS SHORTED..AFTER SOME PHONE CALLS WE NOW HAVE THE SEPT 2010 PRICES...AND MY CLAIM WAS FIXED TOO BY THE REP..
Re: DID EVERYONE SEE ???? NEW PRICING - 11/01/2010
THANKS SOOOOOOO MUCH!!! THIS IS WHY I LOVE THIS SITE!!!! YOU GUYS ARE ALWAYS SOOOO HELPFUL!!!!!
REYNOLDS: NEW AUTH SCREEN - 11/05/2010
ON THE NEW "AUTH" SCREEN ..... HOW CAN YOU DELETE SOMETHING YOU PUT IN WRONG ?? EX: I USED SELF AUTH E UNDER #4 SERVICE MANAGEMENT AUTH WITH COMMENTS UNDER #5 ---- BUT TURNS OUT IT REQUIRED GM AUTH UNDER #3 ... HOW DO YOU GET RID OF COMMENTS ON #5
Re: REYNOLDS: NEW AUTH SCREEN - 11/05/2010
rhonda the only thing that works for me on reynolds when that happens is to just delete the line and start over or i go to global warranty and fix it then print my repair order..hope this helps connie
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
Battery Pricing update effective 11-10-10. --thanks to Chris from J&L!! We found it yesterday while she was demonstrating how to find the pricing sheet at the workshop she did for our Warranty Club, which was excellent--Thanks Chris!!
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
Thanks Mark & Chris!
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
THANKS SOO MUCH MARK FOR THE INFO....GOT MY PARTS PERSON TO PRINT ME A COPY THEY WERE NOT AWARE OF THE UPDATE...CONNIE
New Web page - 12/27/2010
What does everyone think of the new design? I'm not really sure how to view the forum with out jumping from here to there.
Re: New Web page - 12/29/2010
... interesting.... maybe after month/year end is over I will have more time to check it out. Happy New Year everyone!...
Re: New Web page - 01/03/2011
Happy New Year! Hopin' for a dandy! Concerning the article on page 3 of the December newsletter; I have a printer that prints 2 sided copies. Anything that has more than one page, I'll go to Properties, and change to 2 sided printing. Saved a pile of...
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!!
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
that would be nice if they would put a message..and save us a lot of headaches too...thanks for the Update...
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
[quote] MARKC: Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!! [/quote] I put it on my calendar to check the 25th of each month... seems like ...
New! - Snap Your Shop - 02/23/2011
How many times has a technician come up to the service desk and said, "you have to see this"? Maybe it's a stored Camaro that mice have taken up residence, a "shade-tree" mechanic made a "modification", or you have one of the cleanest shops around. We ...
Major Component Serial Number- New or Used? - 04/19/2010
... or engine. I know on GWM there is a box for "serial number", is that the serial number of the new part or the serial number off the failed part? My manager says its off the old part, DBC says its off the new part... I cant seem to fing anything in print...
Re: Major Component Serial Number- New or Used? - 04/19/2010
Last transmission we did I got the serial off the old unit. I think the info you are looking for maybe on bulletin 02-07-30-029N. Hope this helps
Re: Major Component Serial Number- New or Used? - 04/20/2010
In GWM you want to put in the new serial number because that is how GM tracks them. You still need the old serial number at least on the hard copy but when submitting you want to give GM the new number not old.
Re: Major Component Serial Number- New or Used? - 04/21/2010
RADLEY CHEVROLET GALS ARE RIGHT! I'VE HAD 5 TRANS CLAIMS IN THE LAST 2 WEEKS AND YOU NEED THE OLD # WHEN CALLING FOR YOUR PRE-AUTH AND IT SHOULD BE ON THE HB, BUT WHEN YOU ARE SUBMITTING THEM IN GWM YOU NEED THE NEW # -- AND ALL 5 PAID. :)
DID EVERYONE SEE ???? NEW PRICING - 02/18/2010
New Battery Warranty Reimbursement Prices effective Feb 1, 2010 are on EPIC.
Re: DID EVERYONE SEE ???? NEW PRICING - 02/19/2010
THANKS FOR THE HEADS UP!!!!!! APPRECIATE THE INFO MORE THAN YOU GUYS KNOW!!!
New Tire Process - 05/06/2010
Just curious if anyone has issues with the new tire process?
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
The way we are reading the new bulletin G_0000055527 dated May 6, 2010, is that all rentals unless they are Cadillac rental vehicles are reimbursed at $38.00 per day. If it is a Cadillac rental vehicle then you would get $47.00 per day. The Bulletin #07-00-89-037b...
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
GM wins another one! I see this as reading that we are only getting our rental prices at two levels instead of the former three. Tier 1 - "all small/Mid-size/Other GM vehicles." Says it all, doesn't it?
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
Ok, I am reading it the same as Radley Gals. Just wanted to see what everyone else was thinking about it!
Re: NEW RENTAL RATE QUESTION... - 05/17/2010
Glad you guys brought this up. I 'assumed' tier 1 was the previously 37/day vehicles and tier 2 was the previously 42/day vehicles, but on closer look, you are right that only Caddy's get the higher rate. GM strikes again!
NEW RENTAL RATE QUESTION... - 05/11/2010
I saw last week that Enterprises' rental rates were changed effective 5.6.10. My question is are ALL rentals now $38 even SUV's, trucks, vans, etc. (that used to be $42) or do those type of rentals fall under the tier 2 category and are now $47? GM wasnt ...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
GM Message - G_0000055527 Effective May 6, 2010, GM will have a new Agreement in place for the Courtesy Transportation Program. Enterprise will continue to be the preferred provider for warranty service replacement rentals. The significant areas of...
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: NEW WIRING LABOUR OP - 06/24/2010
I believe its in SI under Service Manual/Bulletins, Power & Signal Distribution, Wiring Systems & Power Management, Schematic and Routing Diagrams.
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
Just a reminder that the battery pricing changed September 2010.... I found out the hard way :-(
Re: Debit Appeals - 11/02/2009
CALL 1-888-414-6322(DBC)AND PROMPT NEW VEHICLE DAMAGE
Re: New DVM - 11/19/2009
The Warranty Support Center opened on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership ...
DID EVERYONE SEE ???? NEW PRICING - 12/02/2009
DID EVERYONE SEE THE NEW BATTERY PRICING LIST - JUST CAME OUT
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
Where did you see battery pricing our parts department can't find pricing for part #88864523. Jim
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
[quote] Rhonda: DID EVERYONE SEE THE NEW BATTERY PRICING LIST - JUST CAME OUT [/quote] Thanks Rhonda!
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
BIG C..... PT#88864523 COST $117.64 IF YOU GO THRU EPIC - PERIODICAL/REFERENCES - INQUIRY - UNDER "PUBLICATION TYPE" CLICK TO SCROLL TO BATTERY PRICING
Re: DID EVERYONE SEE ???? NEW PRICING - 12/04/2009
[quote] Rhonda: BIG C..... PT#88864523 COST $117.64 IF YOU GO THRU EPIC - PERIODICAL/REFERENCES - INQUIRY - UNDER "PUBLICATION TYPE" CLICK TO SCROLL TO BATTERY PRICING [/quote] Thanks Rhonda Big C
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
Last transmission we did I got the serial off the old unit. I think the info you are looking for maybe on bulletin 02-07-30-029N. Hope this helps
Re: Major Component Serial Number- New or Used? - 04/20/2010
In GWM you want to put in the new serial number because that is how GM tracks them. You still need the old serial number at least on the hard copy but when submitting you want to give GM the new number not old.
Re: Major Component Serial Number- New or Used? - 04/21/2010
RADLEY CHEVROLET GALS ARE RIGHT! I'VE HAD 5 TRANS CLAIMS IN THE LAST 2 WEEKS AND YOU NEED THE OLD # WHEN CALLING FOR YOUR PRE-AUTH AND IT SHOULD BE ON THE HB, BUT WHEN YOU ARE SUBMITTING THEM IN GWM YOU NEED THE NEW # -- AND ALL 5 PAID. :)
DID EVERYONE SEE ???? NEW PRICING - 02/18/2010
New Battery Warranty Reimbursement Prices effective Feb 1, 2010 are on EPIC.
Re: DID EVERYONE SEE ???? NEW PRICING - 02/19/2010
THANKS FOR THE HEADS UP!!!!!! APPRECIATE THE INFO MORE THAN YOU GUYS KNOW!!!
New Tire Process - 05/06/2010
Just curious if anyone has issues with the new tire process?
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
The way we are reading the new bulletin G_0000055527 dated May 6, 2010, is that all rentals unless they are Cadillac rental vehicles are reimbursed at $38.00 per day. If it is a Cadillac rental vehicle then you would get $47.00 per day. The Bulletin #07-00-89-037b...
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
GM wins another one! I see this as reading that we are only getting our rental prices at two levels instead of the former three. Tier 1 - "all small/Mid-size/Other GM vehicles." Says it all, doesn't it?
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
Ok, I am reading it the same as Radley Gals. Just wanted to see what everyone else was thinking about it!
Re: NEW RENTAL RATE QUESTION... - 05/17/2010
Glad you guys brought this up. I 'assumed' tier 1 was the previously 37/day vehicles and tier 2 was the previously 42/day vehicles, but on closer look, you are right that only Caddy's get the higher rate. GM strikes again!
NEW RENTAL RATE QUESTION... - 05/11/2010
I saw last week that Enterprises' rental rates were changed effective 5.6.10. My question is are ALL rentals now $38 even SUV's, trucks, vans, etc. (that used to be $42) or do those type of rentals fall under the tier 2 category and are now $47? GM wasnt ...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
GM Message - G_0000055527 Effective May 6, 2010, GM will have a new Agreement in place for the Courtesy Transportation Program. Enterprise will continue to be the preferred provider for warranty service replacement rentals. The significant areas of...
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: NEW WIRING LABOUR OP - 06/24/2010
I believe its in SI under Service Manual/Bulletins, Power & Signal Distribution, Wiring Systems & Power Management, Schematic and Routing Diagrams.
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
Just a reminder that the battery pricing changed September 2010.... I found out the hard way :-(
Re: Debit Appeals - 11/02/2009
CALL 1-888-414-6322(DBC)AND PROMPT NEW VEHICLE DAMAGE
Re: New DVM - 11/19/2009
The Warranty Support Center opened on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership ...
DID EVERYONE SEE ???? NEW PRICING - 12/02/2009
DID EVERYONE SEE THE NEW BATTERY PRICING LIST - JUST CAME OUT
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
Where did you see battery pricing our parts department can't find pricing for part #88864523. Jim
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
[quote] Rhonda: DID EVERYONE SEE THE NEW BATTERY PRICING LIST - JUST CAME OUT [/quote] Thanks Rhonda!
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
BIG C..... PT#88864523 COST $117.64 IF YOU GO THRU EPIC - PERIODICAL/REFERENCES - INQUIRY - UNDER "PUBLICATION TYPE" CLICK TO SCROLL TO BATTERY PRICING
Re: DID EVERYONE SEE ???? NEW PRICING - 12/04/2009
[quote] Rhonda: BIG C..... PT#88864523 COST $117.64 IF YOU GO THRU EPIC - PERIODICAL/REFERENCES - INQUIRY - UNDER "PUBLICATION TYPE" CLICK TO SCROLL TO BATTERY PRICING [/quote] Thanks Rhonda Big C
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
New DVM - 10/30/2009
Has anyone suddenly been assigned a new DVM in the last week or so?? I have seen GM message G_0000041607. I thought it was supposed to take effect Nov 2nd, but I just a claim reject back that I originally H-routed, and it says to contact DVM.......and...
Re: New DVM - 10/30/2009
I WONDER IF THAT IS WHAT (AS PER G_0000041607) THEY CONSIDER: THE WARRANTY SPECIALIST ASSIGNED TO YOUR DEALERSHIP ??
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
Re: New DVM - 10/30/2009
... Warranty Center thing is up and running Rob Ross will handle all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
... to "attach a copy" of the Code from the Programming Complete screen...Is this something that is new? I could not find this in P&P or in the referenced Bulletin 06-08-47-001. These both say it's required to submit the code in the correction...
2015 Newsletters - 02/20/2017
I had downloaded and printed all of 2015 but have misplaced my notebook. Does anyone know where I might find them? I can find 2016 and what has come out in 2017. TYIA
New PDI Time Allowance Search Tool - 05/22/2017
... search tool with all the same information as the cards... just faster and more up-to-date!This new search tool can be found in the navigation menu under “Resources”> select “PDI Time Search”It is simple to use: Select...
New Special Coverage Search Tool - 06/19/2017
... coverage information; such as the description, labor time, and the expiration, if applicable.This new search tool can be found in the navigation menu under “Resources”> select “Special Coverages. Or click here to give ...
the new way to submit admin time - 11/21/2016
We used to get .3 adm time in labor and 25.00 in net amount. With the new way can we only claim the 25.00 in net?
new global connect - 08/24/2015
I have been looking for messages the showed up when logging on the old global connect, is that a thing of the past or are they located some where else ?
Re: new global connect - 08/24/2015
Global Messages are currently located through the "My Old Messages" link that is found in the drop down menu located at the top right of the GlobalConnect page. (black menu bar at the Hello message)
Re: new global connect - 08/24/2015
thanks Kristen for your help ! connie
Re: NEW GLOBAL - 07/17/2015
When I click on the Service Tab at the top of the screen on NEW GLOBAL, the screen populates with a ton of options, including Service Policy and Procedures Manual. When I open that, all of the user manuals come up. I signed in about two weeks ago, so...
Re: NEW GLOBAL - 07/17/2015
Do the the user guides come up? The chevy 2 year mtnce, buick, CBG warranty guidelines all of that? When I click on manuals, yes the parts manual, pdi manual and warranty manual come up but none of the guides for the maintenance programs or the warranty ...
Re: NEW GLOBAL - 07/17/2015
No Jodi, no maintenance guides. Have you saved them as PDF files? At least you would have them to look at for now.
Re: NEW GLOBAL - 07/17/2015
JODI, UNDER QUICK LINKS ON THE RIGHT SIDE OF THE SCREEN, THERE'S "DEALER POLICIES, PROCEDURES..." CLICK ON THAT AND ALL OF THOSE MANUAL/GUIDES COME UP!
Re: NEW GLOBAL - 07/17/2015
... Programs Get Connected Tools and information to assit you in your transition to the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional Integrity Information and Suspected...
Re: NEW GLOBAL - 07/23/2015
Found them! I was on the main page, not the service tab! Thanks again!!!!! :) :)
Re: NEW GLOBAL - 07/24/2015
Yep, you got it, I was just about to respond to be on the Service Page. Glad you found it!
Re: NEW GLOBAL - 07/28/2015
Thank you tons!!!! :)
Re: new global connect - 09/03/2015
That is great! I was wondering where the old messages would be. The new messages are under the Departments tab, Service, Headlines, View All. Liked the old format much better but whatcha gonna do..
Re: new global connect - 09/03/2015
Thanks for the update dmarfin! Since my post on 8/24, the location of Global Messages within GlobalConnect has changed, as indicated within dmarfin's post. Important recall, stop delivery & service update information is posted on the GlobalConnect ...
Nobember Newsletter Quiz Question - 11/10/2015
... on the job card? My immediate response was the technician. But the answer key at the back of the newsletter shows the service manager. I went back and re-read the section of the newsletter and do not see where the service manager is even mentioned....
Re: Nobember Newsletter Quiz Question - 11/10/2015
cnkraemer: you are correct! Our apologies, there was a typo within the print version of the November newsletter. The answer to the question regarding documentation of the cause and correction on the job card is the technician (answer C). The online quiz...
Re: Nobember Newsletter Quiz Question - 11/13/2015
Thanks, Kristen! Just had to check before submitting it.
Has anyone suddenly been assigned a new DVM in the last week or so?? I have seen GM message G_0000041607. I thought it was supposed to take effect Nov 2nd, but I just a claim reject back that I originally H-routed, and it says to contact DVM.......and...
Re: New DVM - 10/30/2009
I WONDER IF THAT IS WHAT (AS PER G_0000041607) THEY CONSIDER: THE WARRANTY SPECIALIST ASSIGNED TO YOUR DEALERSHIP ??
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
Re: New DVM - 10/30/2009
... Warranty Center thing is up and running Rob Ross will handle all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
... to "attach a copy" of the Code from the Programming Complete screen...Is this something that is new? I could not find this in P&P or in the referenced Bulletin 06-08-47-001. These both say it's required to submit the code in the correction...
2015 Newsletters - 02/20/2017
I had downloaded and printed all of 2015 but have misplaced my notebook. Does anyone know where I might find them? I can find 2016 and what has come out in 2017. TYIA
New PDI Time Allowance Search Tool - 05/22/2017
... search tool with all the same information as the cards... just faster and more up-to-date!This new search tool can be found in the navigation menu under “Resources”> select “PDI Time Search”It is simple to use: Select...
New Special Coverage Search Tool - 06/19/2017
... coverage information; such as the description, labor time, and the expiration, if applicable.This new search tool can be found in the navigation menu under “Resources”> select “Special Coverages. Or click here to give ...
the new way to submit admin time - 11/21/2016
We used to get .3 adm time in labor and 25.00 in net amount. With the new way can we only claim the 25.00 in net?
new global connect - 08/24/2015
I have been looking for messages the showed up when logging on the old global connect, is that a thing of the past or are they located some where else ?
Re: new global connect - 08/24/2015
Global Messages are currently located through the "My Old Messages" link that is found in the drop down menu located at the top right of the GlobalConnect page. (black menu bar at the Hello message)
Re: new global connect - 08/24/2015
thanks Kristen for your help ! connie
Re: NEW GLOBAL - 07/17/2015
When I click on the Service Tab at the top of the screen on NEW GLOBAL, the screen populates with a ton of options, including Service Policy and Procedures Manual. When I open that, all of the user manuals come up. I signed in about two weeks ago, so...
Re: NEW GLOBAL - 07/17/2015
Do the the user guides come up? The chevy 2 year mtnce, buick, CBG warranty guidelines all of that? When I click on manuals, yes the parts manual, pdi manual and warranty manual come up but none of the guides for the maintenance programs or the warranty ...
Re: NEW GLOBAL - 07/17/2015
No Jodi, no maintenance guides. Have you saved them as PDF files? At least you would have them to look at for now.
Re: NEW GLOBAL - 07/17/2015
JODI, UNDER QUICK LINKS ON THE RIGHT SIDE OF THE SCREEN, THERE'S "DEALER POLICIES, PROCEDURES..." CLICK ON THAT AND ALL OF THOSE MANUAL/GUIDES COME UP!
Re: NEW GLOBAL - 07/17/2015
... Programs Get Connected Tools and information to assit you in your transition to the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional Integrity Information and Suspected...
Re: NEW GLOBAL - 07/23/2015
Found them! I was on the main page, not the service tab! Thanks again!!!!! :) :)
Re: NEW GLOBAL - 07/24/2015
Yep, you got it, I was just about to respond to be on the Service Page. Glad you found it!
Re: NEW GLOBAL - 07/28/2015
Thank you tons!!!! :)
Re: new global connect - 09/03/2015
That is great! I was wondering where the old messages would be. The new messages are under the Departments tab, Service, Headlines, View All. Liked the old format much better but whatcha gonna do..
Re: new global connect - 09/03/2015
Thanks for the update dmarfin! Since my post on 8/24, the location of Global Messages within GlobalConnect has changed, as indicated within dmarfin's post. Important recall, stop delivery & service update information is posted on the GlobalConnect ...
Nobember Newsletter Quiz Question - 11/10/2015
... on the job card? My immediate response was the technician. But the answer key at the back of the newsletter shows the service manager. I went back and re-read the section of the newsletter and do not see where the service manager is even mentioned....
Re: Nobember Newsletter Quiz Question - 11/10/2015
cnkraemer: you are correct! Our apologies, there was a typo within the print version of the November newsletter. The answer to the question regarding documentation of the cause and correction on the job card is the technician (answer C). The online quiz...
Re: Nobember Newsletter Quiz Question - 11/13/2015
Thanks, Kristen! Just had to check before submitting it.
Re: Nobember Newsletter Quiz Question - 11/17/2015
lol, They just like to keep us on our toes and see if we are really reading the articles, which i do because i learn something new in each one.
Re: Any new idea's - 04/22/2013
We have no flat rate "lube techs" and as far as I've seen there hasn't been a lot of upselling on these job cards. People's perception is probably that GM is covering all necessary services and they shouldn't have to pay for anything else. It's a big ...
NEW 7 DIGIT Labor codes - 03/05/2013
Noticed the new 7 digit labor codes today and went to verify coverage at GMPP cares online....however GMPP doesn't accept anything but the old 5 digit codes which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when...
Re: NEW 7 DIGIT Labor codes - 03/05/2013
You should still be using the 'normal' labor op codes. The 7 digit codes are not expected to go into effect until May. The Feb. J&L newsletter has an article on it. Can be viewed online currently and should be out soon in paper format.
Re: NEW 7 DIGIT Labor codes - 03/05/2013
Thanks Mark, I accidentally clicked the GLC link on Service Information!!
Powertrain Coverage Lookup now includes the new Global Labour Codes - 05/07/2013
The updated Powertrain Coverage Lookup tool can be found under the Resources tab. Or click here
New Complaint Codes.... - 05/09/2013
Does anyone know what the difference is in the new complaint codes 0321 "check engine" light vs. 0329 SES/Check Engine/MIL? Is 0321 to be used when the customer states there is a "light" on and isnt sure which one?
New - 05/09/2013
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
Any new idea's - 04/19/2013
What creative accounting measures can be taken to balance out the labor losses on CPO Maint claims ? What are other Service Agents doing ? CPO pays $ 30 for Standard LOF , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss ...
New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/28/2013
There are a ton of warranties,especially with the oil change maintenance programs... This vehicle is only in for an oil change, but I went through the VIS anyway. I found this one: CAC/BRC CCL-HVAC. Good for 4yrs, 60,000 miles. wtf? I called the DBC which...
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
It looks like the customer received a component coverage letter for the HVAC system on their vehicle which is good for the 4/60. They might even have a list of specific components that GM extended the warranty coverage for on the letter. Usually this...
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
The customer should have a letter from the CAC which will tell exactly what components are covered. The few times we've had one of these I take a copy of the letter to put with the claim.
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/30/2013
Correction, (MARKC), you need to retain the original, for your records. And, give the customer a copy. This is stated in numerous bulletins, and the Policies and Procedure Manual.
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/30/2013
Thanks for the info everybody! :)
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/10/2013
However, I just tried to lookup the GLC for a Body Shop, Body Panel Repair (S5410), and it does not interchange. BTW, Warranty Wizard does not show the the new GLC, either.
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/12/2013
The Perforation Corrosion Labour Codes, including S5410, have been added to the Global Labour Code Look Up Tool, within the Resources tab. Kristen/jlwarranty
New field in Global Warr submission for "Other Labor Op Code" - 01/17/2013
... OLH so I decided to go through regular GW. When I got to the Other Labor Hours field, I noticed a new field for Other Labor Opcode. Is there a Memo I missed somewhere explaining its usage and if it's necessary to assign opcodes to the OLH now? Pleas...
Re: New field in Global Warr submission for - 01/17/2013
see message G_0000155624..1/4/2013 page 2. this was added for use by other Business Units outside of the U.S. ..U.S. dealers should continue to add atraight time to the "other labor time" fiels as usual and disregard these new features...
Re: New field in Global Warr submission for - 01/17/2013
Thank you for your help. Like so many of us, I have several jobs to do and I occasionally miss a communication that I really need.
Re: New field in Global Warr submission for - 01/17/2013
you are welcome glad to help !!!
NEW GLOBAL - 07/16/2015
Just got off the phone with the help desk. The library is not going to carry over to the new site! Also, the only manual they have is the P/P. Both people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM...
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/27/2013
Excellent! Thanks, for the update, kristen.
NEW! Restricted Labour Operations - 01/14/2014
... labour operations on vehicles with under 250 miles must be routed for review: **0500010 - new vehicle delivery key or transmitter replace **6410070 - key with integrated transmitter replace **6430320 - remote control door lock transmitter replace Comments...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
... up the trucks that have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another way to charge out hal...
lol, They just like to keep us on our toes and see if we are really reading the articles, which i do because i learn something new in each one.
Re: Any new idea's - 04/22/2013
We have no flat rate "lube techs" and as far as I've seen there hasn't been a lot of upselling on these job cards. People's perception is probably that GM is covering all necessary services and they shouldn't have to pay for anything else. It's a big ...
NEW 7 DIGIT Labor codes - 03/05/2013
Noticed the new 7 digit labor codes today and went to verify coverage at GMPP cares online....however GMPP doesn't accept anything but the old 5 digit codes which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when...
Re: NEW 7 DIGIT Labor codes - 03/05/2013
You should still be using the 'normal' labor op codes. The 7 digit codes are not expected to go into effect until May. The Feb. J&L newsletter has an article on it. Can be viewed online currently and should be out soon in paper format.
Re: NEW 7 DIGIT Labor codes - 03/05/2013
Thanks Mark, I accidentally clicked the GLC link on Service Information!!
Powertrain Coverage Lookup now includes the new Global Labour Codes - 05/07/2013
The updated Powertrain Coverage Lookup tool can be found under the Resources tab. Or click here
New Complaint Codes.... - 05/09/2013
Does anyone know what the difference is in the new complaint codes 0321 "check engine" light vs. 0329 SES/Check Engine/MIL? Is 0321 to be used when the customer states there is a "light" on and isnt sure which one?
New - 05/09/2013
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
Any new idea's - 04/19/2013
What creative accounting measures can be taken to balance out the labor losses on CPO Maint claims ? What are other Service Agents doing ? CPO pays $ 30 for Standard LOF , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss ...
New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/28/2013
There are a ton of warranties,especially with the oil change maintenance programs... This vehicle is only in for an oil change, but I went through the VIS anyway. I found this one: CAC/BRC CCL-HVAC. Good for 4yrs, 60,000 miles. wtf? I called the DBC which...
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
It looks like the customer received a component coverage letter for the HVAC system on their vehicle which is good for the 4/60. They might even have a list of specific components that GM extended the warranty coverage for on the letter. Usually this...
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
The customer should have a letter from the CAC which will tell exactly what components are covered. The few times we've had one of these I take a copy of the letter to put with the claim.
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/30/2013
Correction, (MARKC), you need to retain the original, for your records. And, give the customer a copy. This is stated in numerous bulletins, and the Policies and Procedure Manual.
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/30/2013
Thanks for the info everybody! :)
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/10/2013
However, I just tried to lookup the GLC for a Body Shop, Body Panel Repair (S5410), and it does not interchange. BTW, Warranty Wizard does not show the the new GLC, either.
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/12/2013
The Perforation Corrosion Labour Codes, including S5410, have been added to the Global Labour Code Look Up Tool, within the Resources tab. Kristen/jlwarranty
New field in Global Warr submission for "Other Labor Op Code" - 01/17/2013
... OLH so I decided to go through regular GW. When I got to the Other Labor Hours field, I noticed a new field for Other Labor Opcode. Is there a Memo I missed somewhere explaining its usage and if it's necessary to assign opcodes to the OLH now? Pleas...
Re: New field in Global Warr submission for - 01/17/2013
see message G_0000155624..1/4/2013 page 2. this was added for use by other Business Units outside of the U.S. ..U.S. dealers should continue to add atraight time to the "other labor time" fiels as usual and disregard these new features...
Re: New field in Global Warr submission for - 01/17/2013
Thank you for your help. Like so many of us, I have several jobs to do and I occasionally miss a communication that I really need.
Re: New field in Global Warr submission for - 01/17/2013
you are welcome glad to help !!!
NEW GLOBAL - 07/16/2015
Just got off the phone with the help desk. The library is not going to carry over to the new site! Also, the only manual they have is the P/P. Both people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM...
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/27/2013
Excellent! Thanks, for the update, kristen.
NEW! Restricted Labour Operations - 01/14/2014
... labour operations on vehicles with under 250 miles must be routed for review: **0500010 - new vehicle delivery key or transmitter replace **6410070 - key with integrated transmitter replace **6430320 - remote control door lock transmitter replace Comments...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
... up the trucks that have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another way to charge out hal...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
New Warranty Administation Resource Center App in Global Connect? - 04/03/2018
Wondering if anyone else is having this issue...? Under the first tab, middle of page, titled "Vehicle Warranty Information". Link to "2001-2018 Warranty At A Glance v6". When I click on this link it doesn't bring anything up, just a...
BATTERY REPLACMENT RULES UNDER NEW 2 YEAR PARTS WARRANTY - 04/24/2018
After reading all the information about the new parts warranty and what is covered under the 2 year free replacment and what is not. I haven't seen anything regarding batteries. If a customer purchases a battery and that battery fails and we replace it...
Forum - 06/20/2018
The new vehicle warranty includes powertrain.
New GM Warranty Aid in Service Information - 02/19/2018
Hey everyone! Go check out the new warranty aid! It is going to be a really huge help! Edit: Does anyone know why the job aid is not available for all years/models? I have had a few that don't offer it. Maybe...
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
New car Prep submission? - 08/11/2017
I'm working on a prep for a 2017 Acadia. The "dealer installed" options listed on the Build of the vehicle are RXX-License Plate Trim, SCY-Tail Lamps, and PDB-Black Accent Package(which includes the Plate Trim, Tail Lamps plus...
New Emission Limits? - 08/23/2017
Am I losing it? I've recently been seeing Limited Emission Warranty limits going to 15/150K on some vehicles' IVH. I've spoken to the WSC regarding this and was told that if a component that needs to be replaced is covered under E, E1 or E2...
Roadside Assistance Reunite Program? - 10/25/2017
Per 10/24/17 Roadside Assistance Reminder Article in the News section of JLWarranty, A “Reunite Tow” is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from...
New Error code? - 11/18/2018
... was opened in August but the repair wasn't completed until the end of October. Is this something new?I am getting an error that says Days allowed between Repair Completion and Job card date was exceeded. ...
Select State/California Emissions - 05/10/2019
The April 2019 issue of Warranty News was very enlightening. So even though the VIS may show the vehicle has Emissions Select State Component Limited Warranty (E1), if the vehicle isn't registered in a qualifying state, there isn't coverage. ...
(NEW) Administrative Allowance Help Card - 05/29/2019
Certain components and/or services are eligible for an administrative allowance. Administrative Allowances are claimed in the Net/Administrative Allowance fi eld of the transaction.Download Card
The New SPS programming validation? - 06/13/2019
I know this is a new thing but I have a question...Does any one know which programming code we put in the required field now? Per GCUS-9-7841 released on May 31, 2019Q: What if I have more than 1 code to record?A: It is best practice...
New Year - 01/01/2020
Happy New Year to all the J & L warranty team! Thank you for all the helpful information that you have provided us with throughout this year. I look forward to all your help in this year to come.
Heater Block Cord Recall - 01/29/2020
... claim the removal of the cord I will be closing the recall. We are only supposed to claim this on new vehicles in inventory not on customer cars? The warranty help line said that we could use the same labor op as the new vehicles in inventory but now...
Forum - 10/03/2016
... original equipment systems and components that are present must function as designed within GM new-vehicle specifications. If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program,...
Cadillac dealership with Drac if no Drac available - 02/25/2020
... they come in for service? Most of our Cadillac customers think they are suppose to receive a vehicle even for oil changes and when is the cut off for a Cadillac customer receiving a vehicle is this only under bumper to bumper warranty?Format: Arti...
What Would You Do - 08/19 - 07/30/2019
A 2017 GMC Yukon was towed into the closest dealership after the check engine light illuminated and the vehicle stalled when it was put into drive. The customer stated that the vehicle would stay running when the vehicle was in reverse. The technician...
Forum - 03/26/2018
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in...
HYBRID WARRANTY - 02/06/2008
... and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle Limited Warranty Information; which includes hybrid. From SI: Hybrid Specific Warranty For vehicles sold in the United States, in addition to the...
Re: POWERTRAIN - 07/28/2008
Article 1.1.1-2008 GM New Vehicle Limited Warranty from the service P&P: "The New Vehicle Limited Warranties apply to the first owner and all future owners of the vehicle during the warranty period." After that statement it goes on to include what is...
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
What Would You Do - 05/18 - 04/23/2018
... the transactions and subsequently rejected them, referencing bulletin 00-03-10-003: “GM New Vehicle Tire Warranty Program,” which states that for vehicles within the warranty period, defective tires will be replaced on a prorate adjustment...
Forum - 04/25/2018
In the new Warranty Resource Center the 2018 Model Year Emissions Warranty Parts List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations...
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
New Warranty Administation Resource Center App in Global Connect? - 04/03/2018
Wondering if anyone else is having this issue...? Under the first tab, middle of page, titled "Vehicle Warranty Information". Link to "2001-2018 Warranty At A Glance v6". When I click on this link it doesn't bring anything up, just a...
BATTERY REPLACMENT RULES UNDER NEW 2 YEAR PARTS WARRANTY - 04/24/2018
After reading all the information about the new parts warranty and what is covered under the 2 year free replacment and what is not. I haven't seen anything regarding batteries. If a customer purchases a battery and that battery fails and we replace it...
Forum - 06/20/2018
The new vehicle warranty includes powertrain.
New GM Warranty Aid in Service Information - 02/19/2018
Hey everyone! Go check out the new warranty aid! It is going to be a really huge help! Edit: Does anyone know why the job aid is not available for all years/models? I have had a few that don't offer it. Maybe...
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
New car Prep submission? - 08/11/2017
I'm working on a prep for a 2017 Acadia. The "dealer installed" options listed on the Build of the vehicle are RXX-License Plate Trim, SCY-Tail Lamps, and PDB-Black Accent Package(which includes the Plate Trim, Tail Lamps plus...
New Emission Limits? - 08/23/2017
Am I losing it? I've recently been seeing Limited Emission Warranty limits going to 15/150K on some vehicles' IVH. I've spoken to the WSC regarding this and was told that if a component that needs to be replaced is covered under E, E1 or E2...
Roadside Assistance Reunite Program? - 10/25/2017
Per 10/24/17 Roadside Assistance Reminder Article in the News section of JLWarranty, A “Reunite Tow” is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from...
New Error code? - 11/18/2018
... was opened in August but the repair wasn't completed until the end of October. Is this something new?I am getting an error that says Days allowed between Repair Completion and Job card date was exceeded. ...
Select State/California Emissions - 05/10/2019
The April 2019 issue of Warranty News was very enlightening. So even though the VIS may show the vehicle has Emissions Select State Component Limited Warranty (E1), if the vehicle isn't registered in a qualifying state, there isn't coverage. ...
(NEW) Administrative Allowance Help Card - 05/29/2019
Certain components and/or services are eligible for an administrative allowance. Administrative Allowances are claimed in the Net/Administrative Allowance fi eld of the transaction.Download Card
The New SPS programming validation? - 06/13/2019
I know this is a new thing but I have a question...Does any one know which programming code we put in the required field now? Per GCUS-9-7841 released on May 31, 2019Q: What if I have more than 1 code to record?A: It is best practice...
New Year - 01/01/2020
Happy New Year to all the J & L warranty team! Thank you for all the helpful information that you have provided us with throughout this year. I look forward to all your help in this year to come.
Heater Block Cord Recall - 01/29/2020
... claim the removal of the cord I will be closing the recall. We are only supposed to claim this on new vehicles in inventory not on customer cars? The warranty help line said that we could use the same labor op as the new vehicles in inventory but now...
Forum - 10/03/2016
... original equipment systems and components that are present must function as designed within GM new-vehicle specifications. If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program,...
Cadillac dealership with Drac if no Drac available - 02/25/2020
... they come in for service? Most of our Cadillac customers think they are suppose to receive a vehicle even for oil changes and when is the cut off for a Cadillac customer receiving a vehicle is this only under bumper to bumper warranty?Format: Arti...
What Would You Do - 08/19 - 07/30/2019
A 2017 GMC Yukon was towed into the closest dealership after the check engine light illuminated and the vehicle stalled when it was put into drive. The customer stated that the vehicle would stay running when the vehicle was in reverse. The technician...
Forum - 03/26/2018
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in...
HYBRID WARRANTY - 02/06/2008
... and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle Limited Warranty Information; which includes hybrid. From SI: Hybrid Specific Warranty For vehicles sold in the United States, in addition to the...
Re: POWERTRAIN - 07/28/2008
Article 1.1.1-2008 GM New Vehicle Limited Warranty from the service P&P: "The New Vehicle Limited Warranties apply to the first owner and all future owners of the vehicle during the warranty period." After that statement it goes on to include what is...
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
What Would You Do - 05/18 - 04/23/2018
... the transactions and subsequently rejected them, referencing bulletin 00-03-10-003: “GM New Vehicle Tire Warranty Program,” which states that for vehicles within the warranty period, defective tires will be replaced on a prorate adjustment...
Forum - 04/25/2018
In the new Warranty Resource Center the 2018 Model Year Emissions Warranty Parts List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations...
Forum - 10/18/2018
Information on this coverage is being published in the November edition of the Warranty News, but in the meantime detail regarding the incandescent bulb coverage is available within the Owner Manual > New Vehicle Limited Warranty > What is Not Covered section...
Forum - 12/11/2017
... be considered ONLY IF the failure appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated...
What Would You Do - 01/17 - 12/21/2016
Special Coverage 29400 affects certain 2013-2015 Chevrolet Express, Silverado HD, GMC Savana, Sierra HD vehicles equipped with a 6.6L diesel engine and 2014-2015 Chevrolet Cruze vehicles equipped with a 2.0L diesel engine. Customers with involved vehicles...
Forum - 01/30/2017
From Service P&P Article 6.1: A Service Update Bulletin involves the immediate correction of new/unsold vehicles in Service Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service...
Warranty Blocks and Special Coverages? - 03/23/2021
In the April 2021 JLWarranty News, pg 2, 2nd paragraph down...it states "Techline Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even...
What Would You Do? - 11/23 - 10/25/2023
... once the ordered part came in.Due to numerous delays, it took longer than anticipated for the new part to arrive at the dealership. As soon as it arrived the customer was called and the vehicle was brought back in for part installation.At service reception,...
Forum - 03/14/2017
... Service P&P Manual Article 1.4 (Courtesy Transportation Program): Reimbursement for a Rental Vehicle - Tier 2 (Cadillac Only) When an eligible vehicle is unavailable due to any warranty repair, a rental vehicle up to a maximum of $47 per day...
Forum - 03/15/2019
... up to an additional 25% can be added to the paint refinish time and the material allowance. Note: New vehicle received with significant/extensive damage to the roof panel, pillar post, frame assembly, quarter panel, or structural unibody components are...
Re: OLD RECALL #07217 - 06/19/2009
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a...
Re: recall for the heated wiper fluid - 06/09/2010
... as compensation for the loss of this feature. Involved vehicles currently in dealer/retailer new or used car inventory are not eligible for a check. However, all new vehicles currently in dealer/retailer inventory will be re-invoiced with appropriate...
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
GMPP Deductible Override - 11/30/2007
... GMPP deduct. Consider though that the bulletin repair is only warrantable within the term of the new vehicle warranty, it does not offer any type of warranty extension. The intermediate shaft is a known problem, but it still is only covered within the...
Lost Dog - 02/18/2008
We have a customer that uses his vehicle to drive around his farm; he always opens the trunk so his dog can climb in and go for a ride also. Well, one day the wife takes the vehicle to town to get groceries. She gets home, opens the trunk to take out...
Re: - 03/28/2008
... confirm eligibility, (even tho the bulletin states to be completed as soon as possible during the new vehicle limited warranty time)---I would believe an auth A would need to be used and H routed for approval. This bulletin states expires with "base...
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... System Form - included with 2006 Model Year Vehicles THIS HAS TWO PDF FILES THAT MAY HELP YOU. NEW VEHICLE DELIVERY SYSTEM COMPLETELY SATISFIED AND CUSTOMER SATISFACTION WITH CONSULTATION AT DELIVERY. GLOVE BOX MATERIALS ARE PRESENTED TO THE OWNER AT...
Re: Exterior Roof Panel - 06/09/2008
... you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be able to file it under the roof panel and treat it as a new issue....
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Forum - 06/20/2018
... tab above and also in the Parts Policies & Procedures Manual Article 1.1: Parts replaced under new vehicle warranty will be covered for the balance of the new vehicle warranty, but in no event less than 12 months/unlimited miles. ...
Added operation lines on a PDI (Prep)? - 04/26/2018
... in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an issue with the brake pedal. Obviously, there is no customer to get approval from...and it's a dealer owned vehicle so we don't...
United Road transportation carrier - 02/24/2017
Does anyone have a correct address and fax number for United Road for new car deliveries? Our dealership needs to change receiving hours that we receive vehicles from them, and we need to fax them the notification. The form from GM's policy...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Re: ZPTI WITH RENTAL - 02/25/2014
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty." P&P Article 1.4.13 - Courtesy Transportation Program "Program Coverage and Eligibility: Courtesy Transportation can be made available...
Forum - 07/14/2020
Select vehicle from ltg. Select preface, maintenance program, then new vehicle & cop labor codes. Select applicable vehicle . This will give you the allowable amount.
Information on this coverage is being published in the November edition of the Warranty News, but in the meantime detail regarding the incandescent bulb coverage is available within the Owner Manual > New Vehicle Limited Warranty > What is Not Covered section...
Forum - 12/11/2017
... be considered ONLY IF the failure appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated...
What Would You Do - 01/17 - 12/21/2016
Special Coverage 29400 affects certain 2013-2015 Chevrolet Express, Silverado HD, GMC Savana, Sierra HD vehicles equipped with a 6.6L diesel engine and 2014-2015 Chevrolet Cruze vehicles equipped with a 2.0L diesel engine. Customers with involved vehicles...
Forum - 01/30/2017
From Service P&P Article 6.1: A Service Update Bulletin involves the immediate correction of new/unsold vehicles in Service Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service...
Warranty Blocks and Special Coverages? - 03/23/2021
In the April 2021 JLWarranty News, pg 2, 2nd paragraph down...it states "Techline Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even...
What Would You Do? - 11/23 - 10/25/2023
... once the ordered part came in.Due to numerous delays, it took longer than anticipated for the new part to arrive at the dealership. As soon as it arrived the customer was called and the vehicle was brought back in for part installation.At service reception,...
Forum - 03/14/2017
... Service P&P Manual Article 1.4 (Courtesy Transportation Program): Reimbursement for a Rental Vehicle - Tier 2 (Cadillac Only) When an eligible vehicle is unavailable due to any warranty repair, a rental vehicle up to a maximum of $47 per day...
Forum - 03/15/2019
... up to an additional 25% can be added to the paint refinish time and the material allowance. Note: New vehicle received with significant/extensive damage to the roof panel, pillar post, frame assembly, quarter panel, or structural unibody components are...
Re: OLD RECALL #07217 - 06/19/2009
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a...
Re: recall for the heated wiper fluid - 06/09/2010
... as compensation for the loss of this feature. Involved vehicles currently in dealer/retailer new or used car inventory are not eligible for a check. However, all new vehicles currently in dealer/retailer inventory will be re-invoiced with appropriate...
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
GMPP Deductible Override - 11/30/2007
... GMPP deduct. Consider though that the bulletin repair is only warrantable within the term of the new vehicle warranty, it does not offer any type of warranty extension. The intermediate shaft is a known problem, but it still is only covered within the...
Lost Dog - 02/18/2008
We have a customer that uses his vehicle to drive around his farm; he always opens the trunk so his dog can climb in and go for a ride also. Well, one day the wife takes the vehicle to town to get groceries. She gets home, opens the trunk to take out...
Re: - 03/28/2008
... confirm eligibility, (even tho the bulletin states to be completed as soon as possible during the new vehicle limited warranty time)---I would believe an auth A would need to be used and H routed for approval. This bulletin states expires with "base...
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... System Form - included with 2006 Model Year Vehicles THIS HAS TWO PDF FILES THAT MAY HELP YOU. NEW VEHICLE DELIVERY SYSTEM COMPLETELY SATISFIED AND CUSTOMER SATISFACTION WITH CONSULTATION AT DELIVERY. GLOVE BOX MATERIALS ARE PRESENTED TO THE OWNER AT...
Re: Exterior Roof Panel - 06/09/2008
... you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be able to file it under the roof panel and treat it as a new issue....
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Forum - 06/20/2018
... tab above and also in the Parts Policies & Procedures Manual Article 1.1: Parts replaced under new vehicle warranty will be covered for the balance of the new vehicle warranty, but in no event less than 12 months/unlimited miles. ...
Added operation lines on a PDI (Prep)? - 04/26/2018
... in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an issue with the brake pedal. Obviously, there is no customer to get approval from...and it's a dealer owned vehicle so we don't...
United Road transportation carrier - 02/24/2017
Does anyone have a correct address and fax number for United Road for new car deliveries? Our dealership needs to change receiving hours that we receive vehicles from them, and we need to fax them the notification. The form from GM's policy...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Re: ZPTI WITH RENTAL - 02/25/2014
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty." P&P Article 1.4.13 - Courtesy Transportation Program "Program Coverage and Eligibility: Courtesy Transportation can be made available...
Forum - 07/14/2020
Select vehicle from ltg. Select preface, maintenance program, then new vehicle & cop labor codes. Select applicable vehicle . This will give you the allowable amount.
Same visit part warranty - 09/23/2021
We have a vehicle where we replaced a battery. Once the new battery was installed the vehicle would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. ...
Forum - 12/29/2021
Today I submitted a CPO Maintenance and it was accepted with the new rates. It was on a 2018 Traverse, 3.6L LFY. It paid the new rate of $43. However, I was NOT able to find anything in print showing that CPO is paying the new rates. ...
DPF REGENERATION - 09/29/2016
... HOW WOULD I CLAIM THIS UNDER WARRANTY? OR SHOULD THIS BE CUSTOMER PAY EVEN THOUGH IT WAS A NEWER VEHICLE? Or should it go under CCND since there was no problem with the vehicle just the soot?THANKS....
Forum - 12/02/2016
Thanks sschepp, for the update on the New Vehicle Damage Team process. Hopefully the process improves with time and familiarity! For those of you that have not yet reviewed the Global Message announcing this new process, the reference number is GCUS-9-3162...
Installed Part Warranty with No Customer - 03/08/2016
... pay in July 2015). While they were here for service they traded out of their vehicle into a new one. The customer information has been removed from the vehicle already. So now I have a Job Card with no customer and an installed part warranty -- can...
What Would You Do - 05/17 - 04/17/2017
... water causing damage to the headliner. After confirming the leak, the technician installed a new third brake light assembly and ordered a headliner. The job card was closed and the third brake lamp replacement was submitted for warranty payment. Approximately...
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Expired Recalls? - 10/17/2017
I'm looking to make sure I'm understanding this correctly...Found this in March 2017 JLWarranty News.IVH-Field Actions: When an expiration date is added to a field action, all vehicles associated with that field action will display as expired for...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... both passed or one or another failed (9104446 and 9104498 were the options). Now we have the new updated but it does not have the option with the failed labor operation (9104498) so can we not have that on a line anymore...my dealerhsip was keeping...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... Discard the plugs. Completely drain any water that is in the battery tub and Install the two new drains into the battery tub.It says NOTHING about replacing the converter. My question is, IF the converter is damaged and the vehicle is out of base...
mystery pull - 02/18/2008
... 2 TIMES DUE TO FRONT END ALIGNMENT(PULLING LEFT) CONCERNS ON A PONTIAC SUNBIRD.WE WOULD BRING IN VEHICLE AND PUT ON ALIGNMENT RACK, SET TO SPECIFICATION. TWICE CUSTOMER WOULD CALL SERVICE DEPT. AFTER HE PICKED UP VEHICLE AND COMPLAIN VEHICLE PULLS TO...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
YES P&P 1.4.14
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
YES - WE HAVE DONE THEM WITH NO PROBLEM, ITS THE ONLY THING WE CAN STILL DO
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
Thanks for the response, now i know..
What Would You Do - 02/20 - 01/29/2020
The owner of a 2014 Chevrolet Cruze with 95,000 miles on the odometer speculated that their vehicle needed a new catalytic converter. At write up the service advisor reviewed IVH and noted that the vehicle’s Bumper to Bumper Limited Warranty and...
What Would You Do - 11/18 - 10/24/2018
... vacation in Maine. Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships...
Reimbursing Customer for Rental Expense - 03/28/2018
Hi,Customer's son was on his way home from college. Vehicle broke down. We were the nearest dealer. Vehicle was brought to us for repairs. We did not have a vehicle available for the customer. Customer stated that he was...
Forum - 03/03/2023
... GM parts not in Service Agent inventory when required to satisfy any repair covered under the New Vehicle Limited Warranty period. Reimbursement applies only to GM parts expedited for New Vehicle Limited Warranty repairs. The allowed amount is to be...
LPO'S Vehicle build says one thing.... DBC says another - 10/28/2022
I have a 2023 Suburban with the last 8 of PR186263, looking at the vehicle build it says :I am being told by DBC that it is an option we cannot claim. This seems to be happening quite often as of late. Where the build says one thing and the factory...
Forum - 01/28/2022
... will have a different operation code. Alternatively, if we presume that the labor time guide for a newer model vehicle has some gaps and flaws I would agree with my colleague and H route the claim with the explanation that you outlined in your case....
Forum - 06/01/2023
Scanning every vehicle that comes into the service drive will help prevent missing any vehicles for which a dongle device scan is needed. The dongle scan is required on every warranty transaction with few exceptions. The exception process allows for resubmission...
Forum - 04/25/2018
... express conditions and warranties described previously. The coverage and benefits described under "New Vehicle Limited Warranty" are not extended or altered because of this special Hybrid Component Warranty. rmello: The coverage is listed as "Voltec...
Forum - 06/10/2019
The following information is from the New Vehicle Limited Warranty and Owner Assistance Information Manual (e.g. Document ID 4554772): (The first maintenance period is generally 7,500 miles). Maintenance All vehicles require periodic maintenance. Maintenance...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
A few resources: *Chevrolet Courtesy Transportation Program - newsletter article 12/2013 (available within the Newsletter PDF Archive, in the News tab) *Courtesy Transportation and Roadside Assistance Programs Bulletin 07-00-89-037 *Policy & Procedure...
We have a vehicle where we replaced a battery. Once the new battery was installed the vehicle would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. ...
Forum - 12/29/2021
Today I submitted a CPO Maintenance and it was accepted with the new rates. It was on a 2018 Traverse, 3.6L LFY. It paid the new rate of $43. However, I was NOT able to find anything in print showing that CPO is paying the new rates. ...
DPF REGENERATION - 09/29/2016
... HOW WOULD I CLAIM THIS UNDER WARRANTY? OR SHOULD THIS BE CUSTOMER PAY EVEN THOUGH IT WAS A NEWER VEHICLE? Or should it go under CCND since there was no problem with the vehicle just the soot?THANKS....
Forum - 12/02/2016
Thanks sschepp, for the update on the New Vehicle Damage Team process. Hopefully the process improves with time and familiarity! For those of you that have not yet reviewed the Global Message announcing this new process, the reference number is GCUS-9-3162...
Installed Part Warranty with No Customer - 03/08/2016
... pay in July 2015). While they were here for service they traded out of their vehicle into a new one. The customer information has been removed from the vehicle already. So now I have a Job Card with no customer and an installed part warranty -- can...
What Would You Do - 05/17 - 04/17/2017
... water causing damage to the headliner. After confirming the leak, the technician installed a new third brake light assembly and ordered a headliner. The job card was closed and the third brake lamp replacement was submitted for warranty payment. Approximately...
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Expired Recalls? - 10/17/2017
I'm looking to make sure I'm understanding this correctly...Found this in March 2017 JLWarranty News.IVH-Field Actions: When an expiration date is added to a field action, all vehicles associated with that field action will display as expired for...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... both passed or one or another failed (9104446 and 9104498 were the options). Now we have the new updated but it does not have the option with the failed labor operation (9104498) so can we not have that on a line anymore...my dealerhsip was keeping...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... Discard the plugs. Completely drain any water that is in the battery tub and Install the two new drains into the battery tub.It says NOTHING about replacing the converter. My question is, IF the converter is damaged and the vehicle is out of base...
mystery pull - 02/18/2008
... 2 TIMES DUE TO FRONT END ALIGNMENT(PULLING LEFT) CONCERNS ON A PONTIAC SUNBIRD.WE WOULD BRING IN VEHICLE AND PUT ON ALIGNMENT RACK, SET TO SPECIFICATION. TWICE CUSTOMER WOULD CALL SERVICE DEPT. AFTER HE PICKED UP VEHICLE AND COMPLAIN VEHICLE PULLS TO...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
YES P&P 1.4.14
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
YES - WE HAVE DONE THEM WITH NO PROBLEM, ITS THE ONLY THING WE CAN STILL DO
Re: Question? Can you do recalls on salvage/branded vehicles, first one - 12/02/2009
Thanks for the response, now i know..
What Would You Do - 02/20 - 01/29/2020
The owner of a 2014 Chevrolet Cruze with 95,000 miles on the odometer speculated that their vehicle needed a new catalytic converter. At write up the service advisor reviewed IVH and noted that the vehicle’s Bumper to Bumper Limited Warranty and...
What Would You Do - 11/18 - 10/24/2018
... vacation in Maine. Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships...
Reimbursing Customer for Rental Expense - 03/28/2018
Hi,Customer's son was on his way home from college. Vehicle broke down. We were the nearest dealer. Vehicle was brought to us for repairs. We did not have a vehicle available for the customer. Customer stated that he was...
Forum - 03/03/2023
... GM parts not in Service Agent inventory when required to satisfy any repair covered under the New Vehicle Limited Warranty period. Reimbursement applies only to GM parts expedited for New Vehicle Limited Warranty repairs. The allowed amount is to be...
LPO'S Vehicle build says one thing.... DBC says another - 10/28/2022
I have a 2023 Suburban with the last 8 of PR186263, looking at the vehicle build it says :I am being told by DBC that it is an option we cannot claim. This seems to be happening quite often as of late. Where the build says one thing and the factory...
Forum - 01/28/2022
... will have a different operation code. Alternatively, if we presume that the labor time guide for a newer model vehicle has some gaps and flaws I would agree with my colleague and H route the claim with the explanation that you outlined in your case....
Forum - 06/01/2023
Scanning every vehicle that comes into the service drive will help prevent missing any vehicles for which a dongle device scan is needed. The dongle scan is required on every warranty transaction with few exceptions. The exception process allows for resubmission...
Forum - 04/25/2018
... express conditions and warranties described previously. The coverage and benefits described under "New Vehicle Limited Warranty" are not extended or altered because of this special Hybrid Component Warranty. rmello: The coverage is listed as "Voltec...
Forum - 06/10/2019
The following information is from the New Vehicle Limited Warranty and Owner Assistance Information Manual (e.g. Document ID 4554772): (The first maintenance period is generally 7,500 miles). Maintenance All vehicles require periodic maintenance. Maintenance...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
A few resources: *Chevrolet Courtesy Transportation Program - newsletter article 12/2013 (available within the Newsletter PDF Archive, in the News tab) *Courtesy Transportation and Roadside Assistance Programs Bulletin 07-00-89-037 *Policy & Procedure...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
Excerpt from Policy & Procedure Article: 2.3.5 - Pre-Delivery Service on Government Delivered Vehicles... Service Agent may be called upon to participate in the pre-delivery inspection service for government vehicles that are GM direct sales through the...
Re: Transportation Damage Submissions - 02/06/2012
... only be authorized by the General Motors. Service Agents should contact GM Dealer Business Center New Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives CANNOT authorize...
What Would You Do? 07/08 - 07/25/2008
... When the customer returns to have the repairs performed, reference the original repair order on a new repair order. Attach a copy of the original repair order to the new repair order to support diagnostics. Pay the technician diagnostic time, charge...
Re: Rental Cars - 10/20/2008
... reimbursed at $42.00 a day for enterprise or dealer owner. FROM P&P: Reimbursement for a Rental Vehicle (except Cadillac/Hummer) - When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle up to a maximum of $42 (for...
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Help! I have an 2008 Uplander VIN#1GNDV23W18D132694 that changed fuel and didn't drive the vehicle for the 7 miles. Of course, the check engine light came on. My tech had to drain fuel and refuel (enough that the vehicle recognized a refueling event)...
MISSING REMOTES TRANSPORTATION ISSUE - 09/22/2008
WHAT IS THE PROCEDURE FOR SUBMITTING A CLAIM FOR MISSING REMOTES WHEN THE VEHICLE WAS TRANSPORTED
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
What kind of vehicle?
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
THATS WHAT I THOUGHT BUT THIS VEHICLE IS AN "ENGINE CODE V" WHICH IS NOT LISTED
POWERTRAIN - 07/28/2008
DOES THE POWERTRAIN WARRANTY APPLY TO ALL VEHICLES REGARDLESS OF 1ST OR 2ND OWNER? HOW ABOUT USED VEHICLES IN STOCK?
Re: PARTS REPLACEMENT - 09/03/2008
... B AUTH G. I ALWAYS USE AUTH B SINCE IT IS A SYSTEM DEFAULT THAT CAUSES THE REJECT "COVERED BY NEW VEHICLE WARRANTY" WHEN THE VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....
Re: GM CERTIFIED - 08/14/2008
http://gmcrc.dmotorworks.com/crc.html This link will take you the new gm cuv/cpo resource center.this is also can be found in gmglobal connect if you have access to "manage certified inventory" this a great site and will provide you with everything you...
Re: GLOBAL WARRANTY - 08/21/2008
The new Global Warranty system will be for everyone in the GM family. They will supposably be rolling it out in phases. I understand that Chevy will be the last phase in June 09 (originally Jan 09). The training IDLs on GM Training are ok. I have already...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
I am finding the powertrain coverage lookup very helpful. Thank you. I have used it several times.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
Powertrain coverage lookup--AWESOME!!!! I have used this several times & has been very helpful. Thank you!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/11/2009
I have a quick question about the powertrain coverage. My boss ahs me second guessing myself, but can i submit for a parts pick up from another dealer for a powertrain warranty covered repair? Anyone who may know, please let me know. Thanks!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Re: RPO - 06/15/2009
Should show on the vehicle build page of the VIS
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 05/07/2009
THANK YOU!
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/24/2009
REGARDLESS OF IF THE VEHICLE NEVER LEFT THE DEALERSHIP, IF THE REPAIR WAS COMPLETED AND THE CUSTOMER TOOK POSSESSION OF THE VEHICLE, THERE NEEDED TO BE A NEW WORK ORDER. CMA IS MY POLICY.
THE GOOD LORD AND GOOD CUSTOMERS - 04/21/2009
JUST WANTED TO SHARE THIS REMARKABLE STORY. KINDA RENEWS YOUR FAITH IN PEOPLES GOOD HEART AND THE GOOD LORD. WE HAD 2 CUSTOMERS IN OUR SERVICE LOUNGE, SERVICE ADVISOR WALKS IN AND ADVISES HIS CUSTOMER, AN ELDERLY LADY, THAT SHE HAS AN INTAKE LEAK ON HER...
Re: Injection pump special policy, T5550 - 04/08/2009
WHAT YEAR VEHICLE ARE YOU WORKING ON?
Re: Injection pump special policy, T5550 - 04/08/2009
What's the mileage on the vehicle?
Re: Claim type B versus Auth code B - 03/27/2009
Correct it is technically a repeat repair because the vehicle is still under factory warranty.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
BECKY --- REJECT CODE WAS "LD-LABOR OP DOES NOT APPLY TO VEHICLE (LABOR TIME)"
Excerpt from Policy & Procedure Article: 2.3.5 - Pre-Delivery Service on Government Delivered Vehicles... Service Agent may be called upon to participate in the pre-delivery inspection service for government vehicles that are GM direct sales through the...
Re: Transportation Damage Submissions - 02/06/2012
... only be authorized by the General Motors. Service Agents should contact GM Dealer Business Center New Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives CANNOT authorize...
What Would You Do? 07/08 - 07/25/2008
... When the customer returns to have the repairs performed, reference the original repair order on a new repair order. Attach a copy of the original repair order to the new repair order to support diagnostics. Pay the technician diagnostic time, charge...
Re: Rental Cars - 10/20/2008
... reimbursed at $42.00 a day for enterprise or dealer owner. FROM P&P: Reimbursement for a Rental Vehicle (except Cadillac/Hummer) - When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle up to a maximum of $42 (for...
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Help! I have an 2008 Uplander VIN#1GNDV23W18D132694 that changed fuel and didn't drive the vehicle for the 7 miles. Of course, the check engine light came on. My tech had to drain fuel and refuel (enough that the vehicle recognized a refueling event)...
MISSING REMOTES TRANSPORTATION ISSUE - 09/22/2008
WHAT IS THE PROCEDURE FOR SUBMITTING A CLAIM FOR MISSING REMOTES WHEN THE VEHICLE WAS TRANSPORTED
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
What kind of vehicle?
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
THATS WHAT I THOUGHT BUT THIS VEHICLE IS AN "ENGINE CODE V" WHICH IS NOT LISTED
POWERTRAIN - 07/28/2008
DOES THE POWERTRAIN WARRANTY APPLY TO ALL VEHICLES REGARDLESS OF 1ST OR 2ND OWNER? HOW ABOUT USED VEHICLES IN STOCK?
Re: PARTS REPLACEMENT - 09/03/2008
... B AUTH G. I ALWAYS USE AUTH B SINCE IT IS A SYSTEM DEFAULT THAT CAUSES THE REJECT "COVERED BY NEW VEHICLE WARRANTY" WHEN THE VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....
Re: GM CERTIFIED - 08/14/2008
http://gmcrc.dmotorworks.com/crc.html This link will take you the new gm cuv/cpo resource center.this is also can be found in gmglobal connect if you have access to "manage certified inventory" this a great site and will provide you with everything you...
Re: GLOBAL WARRANTY - 08/21/2008
The new Global Warranty system will be for everyone in the GM family. They will supposably be rolling it out in phases. I understand that Chevy will be the last phase in June 09 (originally Jan 09). The training IDLs on GM Training are ok. I have already...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
I am finding the powertrain coverage lookup very helpful. Thank you. I have used it several times.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
Powertrain coverage lookup--AWESOME!!!! I have used this several times & has been very helpful. Thank you!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/11/2009
I have a quick question about the powertrain coverage. My boss ahs me second guessing myself, but can i submit for a parts pick up from another dealer for a powertrain warranty covered repair? Anyone who may know, please let me know. Thanks!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Re: RPO - 06/15/2009
Should show on the vehicle build page of the VIS
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 05/07/2009
THANK YOU!
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/24/2009
REGARDLESS OF IF THE VEHICLE NEVER LEFT THE DEALERSHIP, IF THE REPAIR WAS COMPLETED AND THE CUSTOMER TOOK POSSESSION OF THE VEHICLE, THERE NEEDED TO BE A NEW WORK ORDER. CMA IS MY POLICY.
THE GOOD LORD AND GOOD CUSTOMERS - 04/21/2009
JUST WANTED TO SHARE THIS REMARKABLE STORY. KINDA RENEWS YOUR FAITH IN PEOPLES GOOD HEART AND THE GOOD LORD. WE HAD 2 CUSTOMERS IN OUR SERVICE LOUNGE, SERVICE ADVISOR WALKS IN AND ADVISES HIS CUSTOMER, AN ELDERLY LADY, THAT SHE HAS AN INTAKE LEAK ON HER...
Re: Injection pump special policy, T5550 - 04/08/2009
WHAT YEAR VEHICLE ARE YOU WORKING ON?
Re: Injection pump special policy, T5550 - 04/08/2009
What's the mileage on the vehicle?
Re: Claim type B versus Auth code B - 03/27/2009
Correct it is technically a repeat repair because the vehicle is still under factory warranty.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
BECKY --- REJECT CODE WAS "LD-LABOR OP DOES NOT APPLY TO VEHICLE (LABOR TIME)"
What is the correct procedure? - 02/10/2009
... warranty. Ordered part & Tech installed. When going to transfer a button from original switch to new, discovered unable to do so, & new part was missing the button. Essentially the first switch was sent to the dealership with a missing part. Tech...
Re: Service Update did not clear - 02/26/2009
HAVE NOTICED VEHICLES STILL LISTED AFTER A LIITLE RESEARCH FOUND THAT WE DEALER TRADED VEHICLE.AFTER AWHILE THEY DISAPPEAR FROM LIST.
Re: Key Fobs - 02/18/2008
Or, you could wait unitl the vehicle is sold. Order the fobs and bill programming to vehicle after it's in the customer name.
Re: FUEL COMPOSITION - 03/04/2008
THERE ARE NO SERVICE UPDATES ON THIS VEHICLE
Re: TRANSPORTATION CLAIMS - 03/05/2008
Is the new bulletin on dealerworld?
Re: FUEL TANK CAPACITY - 06/24/2008
You could check the owner's manual under vehicle specifications....
Re: GMVIS Changes - 06/02/2008
INTERESTING---WILL BE GREAT FOR VEHICLE VIS WHEN NEEDED. NOT ALL DOLLAR AMOUNTS SHOW UP FOR ALL VEHICLES
RPO CODES - 06/05/2008
IS THERE ANYWHERE WE CAN FIND A DOCUMENTED DETAIL OF ALL RPO CODES ON A VEHICLE ????
Re: RPO CODES - 06/06/2008
If you go into SI and put in the vehicle, go to Service Manual/Bulletins, General Information, General Information, Introduction, you will find the RPO list for the vehicles there. =-)
GM "STEERING SHAFT" CONCERN - 05/07/2008
JUST CHECKING TO SEE WHAT EVERYONE ELSE DOES.... ON VEHICLES WITH STEERING SHAFT REPLACEMENT, DUE TO GM ON-GOING PROBLEM WITH THE SHAFTS... WHEN A VEHICLE IS NOW OUT OF GM WARRANTY & INTO THEIR GMPP WARRANTY - DO YOU PROCESS THRU AS A GOODWILL GM CLAIM...
Re: USED CAR - BATTERY - 02/02/2012
... do so may overload or damage the PCM or other electronic components. Transactioning Instruction: New Car In Stock / Demo (Less than 30 days) In the case a battery is determined defective while in your Service Agent Stock or while in Demo service less...
Re: GM Dealer Rent-A-Car - 04/06/2012
... - Courtesy Transportation and Roadside Assistance Programs Reimbursement for a Rental Vehicle - Tier 1 (All GM Brands/Models, except Cadillac): When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle up to a maximum...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: Wheel Refinishing Shipping Charges?? - 08/02/2011
MARK CHECK BULLETIN 99-08-51-007E THERE IS AN ARTICLE IN THE APRIL 2011 NEWSLETTER..
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
thats a new one on me too , yea keep us posted if you find out..
Business Choice - 09/14/2011
... program? Do I need to submit a zset for all of the accessories chosen and installed on these vehicles for this? One vehicle has 7 different accessories and I don't see them on the vehicle build. Even my service manager doesn't seem too sure about...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
I am not familiar with this maintenance package for GM certified vehicles. Do all the GM certified vehicles have this? How do you submit for warranty to get paid for the oil changes, or do you not submit? We just started doing GM certified vehicles...
Recall 09132 - Power steering hose leak - 09/20/2011
I have a vehicle that came through the shop with this recall. We inspected the vehicle and it already has the new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the...
add accessories to build - 09/26/2011
I'm new to warranty, and global... how do I add accessories to the vehicle build? Thanks in advance!
Re: Service Call - 11/21/2011
Thanks for the info , learn something new everyday on here i like that.
2012 PDI TIMES - 11/21/2011
Does anyone know where in maybe globalconnect that i can the updated pdi times for 2012 vehicles.They have changed and i would like to know the new times
RENTALS - 02/02/2011
COULD ANYONE TELL ME IF A USED CAR LIMITED WARRANTY IS ELIGBLE FOR A RENTAL VEHICLE?
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
LOOKING THRU SOME OLD NEWSLETTERS, LABOR OPERATION OU ARE LOOKING FOR IS Z7092
Re: Shuttle Service - 11/23/2010
Z1000, I found it in Warranty newsletter from May 2010
Re: recall 10153 - 12/08/2010
it would be like the dealer doing their own vehicles so i would say no..
... warranty. Ordered part & Tech installed. When going to transfer a button from original switch to new, discovered unable to do so, & new part was missing the button. Essentially the first switch was sent to the dealership with a missing part. Tech...
Re: Service Update did not clear - 02/26/2009
HAVE NOTICED VEHICLES STILL LISTED AFTER A LIITLE RESEARCH FOUND THAT WE DEALER TRADED VEHICLE.AFTER AWHILE THEY DISAPPEAR FROM LIST.
Re: Key Fobs - 02/18/2008
Or, you could wait unitl the vehicle is sold. Order the fobs and bill programming to vehicle after it's in the customer name.
Re: FUEL COMPOSITION - 03/04/2008
THERE ARE NO SERVICE UPDATES ON THIS VEHICLE
Re: TRANSPORTATION CLAIMS - 03/05/2008
Is the new bulletin on dealerworld?
Re: FUEL TANK CAPACITY - 06/24/2008
You could check the owner's manual under vehicle specifications....
Re: GMVIS Changes - 06/02/2008
INTERESTING---WILL BE GREAT FOR VEHICLE VIS WHEN NEEDED. NOT ALL DOLLAR AMOUNTS SHOW UP FOR ALL VEHICLES
RPO CODES - 06/05/2008
IS THERE ANYWHERE WE CAN FIND A DOCUMENTED DETAIL OF ALL RPO CODES ON A VEHICLE ????
Re: RPO CODES - 06/06/2008
If you go into SI and put in the vehicle, go to Service Manual/Bulletins, General Information, General Information, Introduction, you will find the RPO list for the vehicles there. =-)
GM "STEERING SHAFT" CONCERN - 05/07/2008
JUST CHECKING TO SEE WHAT EVERYONE ELSE DOES.... ON VEHICLES WITH STEERING SHAFT REPLACEMENT, DUE TO GM ON-GOING PROBLEM WITH THE SHAFTS... WHEN A VEHICLE IS NOW OUT OF GM WARRANTY & INTO THEIR GMPP WARRANTY - DO YOU PROCESS THRU AS A GOODWILL GM CLAIM...
Re: USED CAR - BATTERY - 02/02/2012
... do so may overload or damage the PCM or other electronic components. Transactioning Instruction: New Car In Stock / Demo (Less than 30 days) In the case a battery is determined defective while in your Service Agent Stock or while in Demo service less...
Re: GM Dealer Rent-A-Car - 04/06/2012
... - Courtesy Transportation and Roadside Assistance Programs Reimbursement for a Rental Vehicle - Tier 1 (All GM Brands/Models, except Cadillac): When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle up to a maximum...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: Wheel Refinishing Shipping Charges?? - 08/02/2011
MARK CHECK BULLETIN 99-08-51-007E THERE IS AN ARTICLE IN THE APRIL 2011 NEWSLETTER..
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
thats a new one on me too , yea keep us posted if you find out..
Business Choice - 09/14/2011
... program? Do I need to submit a zset for all of the accessories chosen and installed on these vehicles for this? One vehicle has 7 different accessories and I don't see them on the vehicle build. Even my service manager doesn't seem too sure about...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
I am not familiar with this maintenance package for GM certified vehicles. Do all the GM certified vehicles have this? How do you submit for warranty to get paid for the oil changes, or do you not submit? We just started doing GM certified vehicles...
Recall 09132 - Power steering hose leak - 09/20/2011
I have a vehicle that came through the shop with this recall. We inspected the vehicle and it already has the new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the...
add accessories to build - 09/26/2011
I'm new to warranty, and global... how do I add accessories to the vehicle build? Thanks in advance!
Re: Service Call - 11/21/2011
Thanks for the info , learn something new everyday on here i like that.
2012 PDI TIMES - 11/21/2011
Does anyone know where in maybe globalconnect that i can the updated pdi times for 2012 vehicles.They have changed and i would like to know the new times
RENTALS - 02/02/2011
COULD ANYONE TELL ME IF A USED CAR LIMITED WARRANTY IS ELIGBLE FOR A RENTAL VEHICLE?
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
LOOKING THRU SOME OLD NEWSLETTERS, LABOR OPERATION OU ARE LOOKING FOR IS Z7092
Re: Shuttle Service - 11/23/2010
Z1000, I found it in Warranty newsletter from May 2010
Re: recall 10153 - 12/08/2010
it would be like the dealer doing their own vehicles so i would say no..
Re: Customer Goodwill actions - 07/13/2011
I thought it was Z7091 to reimburse for a monthly vehicle payment.
Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: Parts purchased locally. global pays less. - 10/29/2010
... Service Managers, Warranty Administrators In an effort to assist with the transition to the new Global Warranty Management (GWM), Warranty Operations periodically issues clarification bulletins to address transaction processing questions that we are...
Re: Z2237 COUPON - 10/07/2010
they have a new one that is good until December 31
ADP System - 02/03/2010
Anybody using ADP....I am switching to new ADP system and have warranty concerns?
Re: TRANSPORTATION DAMAGE - 02/09/2010
IS THIS SOMETHING EXTRA ON THE WEBSITE OR SHOULD I HAVE GOTTEN IT WITH THE NEWSLETTER???
Re: RENTALS - 02/11/2010
Does anyone know where the parameters are for rental vehicles (age of vehicles)? We have a fleet of loaner cars for rental, however, how old can the rental vehicle be to get reimbursed under warranty? I have been looking in the GM policies, but I cannot...
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
If the vehicle is 10 yrs old it's necessary to flag as vin not on file.
On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
First day on global,just have some questions on coding with the new GW codes..
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
special policy #07187C - 12/16/2009
We have a 2004 Cadillac Escalade for the speedo not reading correctly, vehicle has 55,866 miles. The special policy cover these vehicles between 70 & 80,000 miles, the factory warranty expired in 2008. Is the customer responsible for the cluster do to...
Global Warranty - 10/28/2009
I was wondering if anyone has started using the new Global Warranty system?
Re: repeat wheel bearing replacement - 09/25/2009
Thanks for the warm welcome,This is all new to me.
Re: ISUZU - OVER COUNTER PART - 10/05/2009
IS THE VEHICLE ISUZU OR THE PART, OR BOTH?
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
What kind of vehicles are you working on?
Re: Lost Rep - 09/24/2009
Hey Neighbor, who is your new rep?
J9981 - 09/17/2009
THIS IS NEWS TO ME--THIS LABOR OP CAN BE USED TO PAY A TECH FOR DRIVING A VEHICLE FOR A STATE INSPECTION, AS LONG AS THE VEHICLE WAS IN FOR A WARRANTY REPAIR AND STATE INSPECTION. HOW LONG HAS THIS BEEN OUT FOR???
Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.
Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...
Re: Seat Back Recall13323 - 10/03/2013
You can submit them on Tuesday the 8th with new labor op 9100185
Article UPDATE! 3/2014 Newsletter "Reject of the Month" - 03/10/2014
The transaction outlined in the Reject of Month article from the March 2014 newsletter edition has been approved! The warranty administrator applied additional comments supporting the repair circumstances as well as referencing the GM New Vehicle Tire...
I thought it was Z7091 to reimburse for a monthly vehicle payment.
Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: Parts purchased locally. global pays less. - 10/29/2010
... Service Managers, Warranty Administrators In an effort to assist with the transition to the new Global Warranty Management (GWM), Warranty Operations periodically issues clarification bulletins to address transaction processing questions that we are...
Re: Z2237 COUPON - 10/07/2010
they have a new one that is good until December 31
ADP System - 02/03/2010
Anybody using ADP....I am switching to new ADP system and have warranty concerns?
Re: TRANSPORTATION DAMAGE - 02/09/2010
IS THIS SOMETHING EXTRA ON THE WEBSITE OR SHOULD I HAVE GOTTEN IT WITH THE NEWSLETTER???
Re: RENTALS - 02/11/2010
Does anyone know where the parameters are for rental vehicles (age of vehicles)? We have a fleet of loaner cars for rental, however, how old can the rental vehicle be to get reimbursed under warranty? I have been looking in the GM policies, but I cannot...
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
If the vehicle is 10 yrs old it's necessary to flag as vin not on file.
On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
First day on global,just have some questions on coding with the new GW codes..
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
special policy #07187C - 12/16/2009
We have a 2004 Cadillac Escalade for the speedo not reading correctly, vehicle has 55,866 miles. The special policy cover these vehicles between 70 & 80,000 miles, the factory warranty expired in 2008. Is the customer responsible for the cluster do to...
Global Warranty - 10/28/2009
I was wondering if anyone has started using the new Global Warranty system?
Re: repeat wheel bearing replacement - 09/25/2009
Thanks for the warm welcome,This is all new to me.
Re: ISUZU - OVER COUNTER PART - 10/05/2009
IS THE VEHICLE ISUZU OR THE PART, OR BOTH?
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
What kind of vehicles are you working on?
Re: Lost Rep - 09/24/2009
Hey Neighbor, who is your new rep?
J9981 - 09/17/2009
THIS IS NEWS TO ME--THIS LABOR OP CAN BE USED TO PAY A TECH FOR DRIVING A VEHICLE FOR A STATE INSPECTION, AS LONG AS THE VEHICLE WAS IN FOR A WARRANTY REPAIR AND STATE INSPECTION. HOW LONG HAS THIS BEEN OUT FOR???
Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.
Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...
Re: Seat Back Recall13323 - 10/03/2013
You can submit them on Tuesday the 8th with new labor op 9100185
Article UPDATE! 3/2014 Newsletter "Reject of the Month" - 03/10/2014
The transaction outlined in the Reject of Month article from the March 2014 newsletter edition has been approved! The warranty administrator applied additional comments supporting the repair circumstances as well as referencing the GM New Vehicle Tire...
Re: Parts Warranty - 02/27/2014
... date of installation (parts and labor). Subsequent replacements under this warranty will receive a new 12 month/unlimited miles warranty from the new date of installation." It sounds as though your service advisor may have been referring to the new...
Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)
Re: Looking for lop for def fluid - 03/31/2014
What vehicle?
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
I haven't tried yet but since they came out with the new labor ops for the rentals yesterday, I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.<...
2015 and 2 Year Maintenance - 03/19/2015
... doesn't include it in the list of applicable warranties. Did I miss something? I thought ALL new vehicles came with the 2 years of maintenance....
Re: GMPP electronic exchanges - 10/22/2014
What kind of vehicle?
What Would You Do - 02/15 - 01/21/2015
... ignition key. During the conversation the customer stated that he did not feel safe driving the vehicle and would therefore like the vehicle towed to the dealership for repair. The service manager documented the customer's concern and advised him that...
Re: Diag time punch recording - 07/09/2012
i find myself using back issues of newsletters a lot they do come in handy ...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/20/2013
thanks for your help
Labor code Z7410 - 07/05/2013
What are the new goodwill labor codes for Z7410 and such?
Re: Labor code Z7410 - 07/05/2013
in june 2013 Newsletter : Spontaneous goodwill maintenance : 0600343 incidental non warranty expense 0600015 vehicle payment expense : 0600005 see bulletin 11-00-89-005E...
Global Labour Code Transition - 04/19/2013
We are actively working on transitioning the Warranty Administration Program tools and resources to reflect the new Global Labour Code format. We will post the new tools and resources in the Member's Area prior to the transition date of May 7, 2013, so...
Re: Rental Car - 06/12/2013
The new code for Z1000 is 0600008
Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?
Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/07/2013
I just submitted a claim and it rejected with a 903 error Vehicle Not Compatible with Labor Code...please help. Thank you.
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... a different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide a space to put it in. It was fixed today, and I was able to...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
Look what I just found from the DBC Live page: Please be advised that if you are receiving an Error 903: vehicle not compatible with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require...
Re: Pyramid Repair? or three separate claims - 01/21/2013
may 2012 newsletter talks about pyramiding..that may help you
Re: Complaint Codes - 01/28/2013
Just spoke with DBC (via chat), the do not have any new info or timeframe.
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
... that ultimately results in a part being ordered, if we close out that repair order, and create a new RO when the vehicle comes back once we get the part...is this saying that we have to treat the new RO as a Added Operation? Or, is it only treated...
What Would You Do - 06/17 - 05/22/2017
A customer brought their vehicle to the service department for a concern with the right front power window. The advisor documented the vehicle concern and reviewed IVH at the time of job card write up. The advisor noted that the vehicle, a 2014 Silverado...
Forum - 02/20/2017
The newsletter PDF archive available through the "News" menu contains the current edition and all of 2016 editions, although depending on the topic, many "historical" resources are available through the "Search" feature (including newsletter, forum,...
Courtesy Transportation on Special Coverage claim? - 02/01/2017
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in...
Forum - 12/15/2016
That would be great information to have handy -- Maybe a new video idea!
Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle
... date of installation (parts and labor). Subsequent replacements under this warranty will receive a new 12 month/unlimited miles warranty from the new date of installation." It sounds as though your service advisor may have been referring to the new...
Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)
Re: Looking for lop for def fluid - 03/31/2014
What vehicle?
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
I haven't tried yet but since they came out with the new labor ops for the rentals yesterday, I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.<...
2015 and 2 Year Maintenance - 03/19/2015
... doesn't include it in the list of applicable warranties. Did I miss something? I thought ALL new vehicles came with the 2 years of maintenance....
Re: GMPP electronic exchanges - 10/22/2014
What kind of vehicle?
What Would You Do - 02/15 - 01/21/2015
... ignition key. During the conversation the customer stated that he did not feel safe driving the vehicle and would therefore like the vehicle towed to the dealership for repair. The service manager documented the customer's concern and advised him that...
Re: Diag time punch recording - 07/09/2012
i find myself using back issues of newsletters a lot they do come in handy ...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/20/2013
thanks for your help
Labor code Z7410 - 07/05/2013
What are the new goodwill labor codes for Z7410 and such?
Re: Labor code Z7410 - 07/05/2013
in june 2013 Newsletter : Spontaneous goodwill maintenance : 0600343 incidental non warranty expense 0600015 vehicle payment expense : 0600005 see bulletin 11-00-89-005E...
Global Labour Code Transition - 04/19/2013
We are actively working on transitioning the Warranty Administration Program tools and resources to reflect the new Global Labour Code format. We will post the new tools and resources in the Member's Area prior to the transition date of May 7, 2013, so...
Re: Rental Car - 06/12/2013
The new code for Z1000 is 0600008
Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?
Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/07/2013
I just submitted a claim and it rejected with a 903 error Vehicle Not Compatible with Labor Code...please help. Thank you.
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... a different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide a space to put it in. It was fixed today, and I was able to...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
Look what I just found from the DBC Live page: Please be advised that if you are receiving an Error 903: vehicle not compatible with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require...
Re: Pyramid Repair? or three separate claims - 01/21/2013
may 2012 newsletter talks about pyramiding..that may help you
Re: Complaint Codes - 01/28/2013
Just spoke with DBC (via chat), the do not have any new info or timeframe.
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
... that ultimately results in a part being ordered, if we close out that repair order, and create a new RO when the vehicle comes back once we get the part...is this saying that we have to treat the new RO as a Added Operation? Or, is it only treated...
What Would You Do - 06/17 - 05/22/2017
A customer brought their vehicle to the service department for a concern with the right front power window. The advisor documented the vehicle concern and reviewed IVH at the time of job card write up. The advisor noted that the vehicle, a 2014 Silverado...
Forum - 02/20/2017
The newsletter PDF archive available through the "News" menu contains the current edition and all of 2016 editions, although depending on the topic, many "historical" resources are available through the "Search" feature (including newsletter, forum,...
Courtesy Transportation on Special Coverage claim? - 02/01/2017
... to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in...
Forum - 12/15/2016
That would be great information to have handy -- Maybe a new video idea!
Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle
Forum - 08/24/2016
From Service Policies & Procedures Manual Article 1.1.1: Note that vehicles with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being...
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
... for a certified inspection, recall 25302 shows up but the remedy isn't available yet. Is the vehicle considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall being told that...
Nov 16-1 Quiz - 10/26/2016
... a Customer Enthusiasm repair? The quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer Emp Labor Operations and Cust Enthusiasm", second paragraph, last sentence clearly states "Because these repairs are not covered...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: CAM-02 Report - 10/19/2015
The CAM-02 (Recall Vehicle Action Report) is available in the Service Forms application of GlobalConnect. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Is this a new vehicle? Did you sell it? Maybe there's something in the deal jacket you can check, if it's under Extended, it sounds like something that the customer purchased. That's a new one for me.
Re: Claim $$ we could be missing... - 08/25/2015
All of our delivered vehicles need washer fluid fills. Our Washer fluid comes in concentrate and once mixed will service 55 vehicles. We add $1.74 per each PDI where this fluid has been added to the vehicle.
What Would You Do - 07/19 - 06/26/2019
A dealer received a new 2019 Chevrolet Blazer that unfortunately had a significant paint defect. At inspection, each individual panel exhibiting a defect was noted on the delivery receipt with the appropriate damage code.The dealer made an attempt to...
Forum - 06/27/2019
It doesn't say which are of the vehicle, it just say had significant paint defect. i would used FINESSE, BUFF, POLISH and you can pick which section of the vehicle.
Forum - 07/08/2019
i also would like to know how do get this repair paid on buy bach vehicle.
Forum - 08/23/2019
Refer to P&P manual Transportation.vehicle storage& Pdi policy section 1.1.6
september test your knowledge quiz - 09/05/2019
... charged is reimbursed from the part expedite not from freight and postage. It says that in the newsletter on page 2.The question about how many labor operations are in the LTG....I picked over 5,000 because the newsletter says almost 10,000. So I didnt...
DRAC/OnTrac/Reporting Help Request - 09/09/2019
... with a date of 3/7/2019. I got with one of the managers. He gave me a "DV02 Report a Vehicle Delivery" that shows Successfully Submitted for 025 - GMDRAC with a date of 3/7/2019. I sent this to our specialist to see if it would be acceptable...
Forum - 09/13/2019
The Keyless Entry is covered by the New Vehicle Limited Warranty. Keyless Entry Batteries (or other remote transmitter/receiver batteries) are covered for up to 12 months only. Any replacement after 12 months is considered maintenance and is not covered...
NEW CONTEST! Update Your Profile For A Chance to Win $250 - 11/29/2018
Tell us a little about yourself and then get a glimpse of how other professionals manage their workdays. You'll find great advice from people who share the same challenges in warranty administration. View Contest
Forum - 01/09/2019
She altered a leased vehicle? Uhhhh, wonder how that lease turn in will go.....
Recalls that state "Canada Only"? - 02/06/2019
... Transmission Corrosion Failure (Canada Only) - (Mar 19, 2018). How is it determined that the vehicle you're working on is a Canada car? If any of the "Canada Only" recalls come up on the vehicles IVH, does that mean it IS a Canada vehicle...
Forum - 02/11/2019
Refer also to Bulletin 16NA119 Servicing Vehicles from Canada (US Dealers Only).
Forum - 03/18/2019
I MAKE A COPY OF THE DEARLERS COPY FRONT PAGE,HAS OWNER INFO AND VEHICLE INFO.
Forum - 02/13/2019
I have referenced 16na119...it does not tell you how to determine if the vehicle built for or sold in Canada. If the vehicles IVH comes up showing an active recall that is "Canada Vehicles Only", does that mean that it IS a Canada vehicle and we...
Forum - 04/17/2019
Thanks kturner for the video request! To clarify, you are referring to Accessories? (Installed prior to new vehicle delivery (PDI installed) vs installed after new vehicle delivery)
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... it's not considered an added operation and does not need management approval.Is this something new, am I wrong, or am I correct that if it relates to an original concern you wouldn't need approvals? ...
Forum - 05/10/2018
According to Service P&P Article 2.11: Towing For any vehicle repair covered within any new vehicle warranty period, towing will be covered. Use of GM Roadside Assistance is encouraged to facilitate customer towing needs. In the event Roadside Assistance...
Forum - 03/30/2018
... from Tim Turvey, GM Global VP of CCA. Make note of the last sentence..."Details on the new process will be communicated shortly." I think we just have to wait to see how this will actually work. "In addition to the PDI changes a new strategy...
Forum - 06/20/2018
Yes I found that information but was wondering if powertrain was inclusive in that new vehicle warranty or just the bumper to bumper?
From Service Policies & Procedures Manual Article 1.1.1: Note that vehicles with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being...
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
... for a certified inspection, recall 25302 shows up but the remedy isn't available yet. Is the vehicle considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall being told that...
Nov 16-1 Quiz - 10/26/2016
... a Customer Enthusiasm repair? The quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer Emp Labor Operations and Cust Enthusiasm", second paragraph, last sentence clearly states "Because these repairs are not covered...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: CAM-02 Report - 10/19/2015
The CAM-02 (Recall Vehicle Action Report) is available in the Service Forms application of GlobalConnect. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Is this a new vehicle? Did you sell it? Maybe there's something in the deal jacket you can check, if it's under Extended, it sounds like something that the customer purchased. That's a new one for me.
Re: Claim $$ we could be missing... - 08/25/2015
All of our delivered vehicles need washer fluid fills. Our Washer fluid comes in concentrate and once mixed will service 55 vehicles. We add $1.74 per each PDI where this fluid has been added to the vehicle.
What Would You Do - 07/19 - 06/26/2019
A dealer received a new 2019 Chevrolet Blazer that unfortunately had a significant paint defect. At inspection, each individual panel exhibiting a defect was noted on the delivery receipt with the appropriate damage code.The dealer made an attempt to...
Forum - 06/27/2019
It doesn't say which are of the vehicle, it just say had significant paint defect. i would used FINESSE, BUFF, POLISH and you can pick which section of the vehicle.
Forum - 07/08/2019
i also would like to know how do get this repair paid on buy bach vehicle.
Forum - 08/23/2019
Refer to P&P manual Transportation.vehicle storage& Pdi policy section 1.1.6
september test your knowledge quiz - 09/05/2019
... charged is reimbursed from the part expedite not from freight and postage. It says that in the newsletter on page 2.The question about how many labor operations are in the LTG....I picked over 5,000 because the newsletter says almost 10,000. So I didnt...
DRAC/OnTrac/Reporting Help Request - 09/09/2019
... with a date of 3/7/2019. I got with one of the managers. He gave me a "DV02 Report a Vehicle Delivery" that shows Successfully Submitted for 025 - GMDRAC with a date of 3/7/2019. I sent this to our specialist to see if it would be acceptable...
Forum - 09/13/2019
The Keyless Entry is covered by the New Vehicle Limited Warranty. Keyless Entry Batteries (or other remote transmitter/receiver batteries) are covered for up to 12 months only. Any replacement after 12 months is considered maintenance and is not covered...
NEW CONTEST! Update Your Profile For A Chance to Win $250 - 11/29/2018
Tell us a little about yourself and then get a glimpse of how other professionals manage their workdays. You'll find great advice from people who share the same challenges in warranty administration. View Contest
Forum - 01/09/2019
She altered a leased vehicle? Uhhhh, wonder how that lease turn in will go.....
Recalls that state "Canada Only"? - 02/06/2019
... Transmission Corrosion Failure (Canada Only) - (Mar 19, 2018). How is it determined that the vehicle you're working on is a Canada car? If any of the "Canada Only" recalls come up on the vehicles IVH, does that mean it IS a Canada vehicle...
Forum - 02/11/2019
Refer also to Bulletin 16NA119 Servicing Vehicles from Canada (US Dealers Only).
Forum - 03/18/2019
I MAKE A COPY OF THE DEARLERS COPY FRONT PAGE,HAS OWNER INFO AND VEHICLE INFO.
Forum - 02/13/2019
I have referenced 16na119...it does not tell you how to determine if the vehicle built for or sold in Canada. If the vehicles IVH comes up showing an active recall that is "Canada Vehicles Only", does that mean that it IS a Canada vehicle and we...
Forum - 04/17/2019
Thanks kturner for the video request! To clarify, you are referring to Accessories? (Installed prior to new vehicle delivery (PDI installed) vs installed after new vehicle delivery)
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... it's not considered an added operation and does not need management approval.Is this something new, am I wrong, or am I correct that if it relates to an original concern you wouldn't need approvals? ...
Forum - 05/10/2018
According to Service P&P Article 2.11: Towing For any vehicle repair covered within any new vehicle warranty period, towing will be covered. Use of GM Roadside Assistance is encouraged to facilitate customer towing needs. In the event Roadside Assistance...
Forum - 03/30/2018
... from Tim Turvey, GM Global VP of CCA. Make note of the last sentence..."Details on the new process will be communicated shortly." I think we just have to wait to see how this will actually work. "In addition to the PDI changes a new strategy...
Forum - 06/20/2018
Yes I found that information but was wondering if powertrain was inclusive in that new vehicle warranty or just the bumper to bumper?
Forum - 09/20/2018
California Emissions Warranties California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other States which have adopted California regulations. These warranties only apply if the vehicle...
Forum - 09/20/2018
California Emissions Warranties California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other States which have adopted California regulations. These warranties only apply if the vehicle...
Forum - 08/21/2018
... for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should not have been left open since the customer took the vehicle with them. If the vehicle is gone...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find...
Forum - 10/02/2017
There should have been shipping instructions in the box with the new airbag.
Forum - 10/13/2017
OK, back to this topic AGAIN...today I submitted a Concern Not Duplicated claim on a vehicle that is out of Bumper-to-Bumper coverage. It has Emiss Select Component, Powertrain, and Corrosion coverages still applicable. I submitted 8469959-Transmission...
NOT A PARTS WARRANTY - 10/23/2017
I need help. We have a vehicle in which the customer had rear brake drums installed on the vehicle. They went on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums...
Forum - 08/30/2017
... I take my cruze to the dealership in ohio with 101,000 miles on it and they say i need a new catalytic converter (LOP shows E, E1, E2): is that covered under the PZEV 15/150 warranty shown in IVH? or no, because we are a non-PZEV state? ...
Forum - 09/06/2017
The following comes right from the P&P. Notice: Vehicles with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being released in conjunction...
Forum - 07/25/2017
Also, Per the Authorization Matrix - Labor Op 4041510 for Battery Replacement on Vehicles with 250 miles or less and ALL 2016-2017 vehicles must go to WSC for approval.
PDI Tag Bracket - 07/06/2017
Can anyone tell me how to collect for the tag bracket missing in a new vehicle?
Error Code 175 for Special Coverage 14582 - 01/17/2018
... is within both the time and mileage frame outlined within the bulletin (of course outside the new vehicle limited warranty). The Special Coverage did not show up in IVH although it had the symptoms for the coverage. My SM wants me to H-route the claim...
Customer Upset! - 02/26/2018
I have a customer that came in and they had a windshield put in there vehicle, because of an accident. The vehicle only have 9181 miles on the vehicle. We had to relearn the camera for lane departure. We sent the customer a bill and they got made saying...
Added Operation approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and was told about a leak in the radiator. Customer brings the vehicle back (he has obviously approved the repair...
Forum - 12/12/2017
The July 2017 JL Newsletter had an article regarding these scenarios that includes the information.
Top Warranty Tips of 2017 - 11/21/2017
We've compiled the top Warranty Tips of the year from the Warranty Newsletter.Download
Code 802 - 12/28/2023
How do I correct a rejection code 802 vehicle is 2019 12,173 mile
Forum - 02/16/2024
Thanks everybody. Learn something new everyday! TGIF
Forum - 07/24/2023
The issue I have is I am receiving all the paperwork after the fact, if the tech inputs the wrong info and the machine prints out a warranty code it's already to late to check behind them.
Forum - 07/25/2023
... with a 850CCA. They had to redo the battery test using the 750CCA as the CCA. Got a new Warranty Code and it paid..........
CAR BRAVO - 10/19/2023
GM VEHICLESFormat: Article
What Would You Do? - 12/23 - 11/29/2023
The owner of a new GMC Sierra contacted their selling dealership after the vehicle would not start. The dealership sent a tow truck to the customer’s home to tow the truck to the service department for diagnosis and repair. When the tow truck...
What Would You Do? - 12/23 - 11/29/2023
The owner of a new GMC Sierra contacted their selling dealership after the vehicle would not start. The dealership sent a tow truck to the customer's home to tow the truck to the service department for diagnosis and repair. When the tow truck driver...
Top Warranty Tips of 2023 - 11/30/2023
The top tips from the 2023 warranty newsletter collection.Download
Forum - 04/10/2023
Yep, best practice is to plug every vehicle passing through the lane. Only exception might be non-GM vehicles.
California Emissions Warranties California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other States which have adopted California regulations. These warranties only apply if the vehicle...
Forum - 09/20/2018
California Emissions Warranties California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other States which have adopted California regulations. These warranties only apply if the vehicle...
Forum - 08/21/2018
... for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should not have been left open since the customer took the vehicle with them. If the vehicle is gone...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find...
Forum - 10/02/2017
There should have been shipping instructions in the box with the new airbag.
Forum - 10/13/2017
OK, back to this topic AGAIN...today I submitted a Concern Not Duplicated claim on a vehicle that is out of Bumper-to-Bumper coverage. It has Emiss Select Component, Powertrain, and Corrosion coverages still applicable. I submitted 8469959-Transmission...
NOT A PARTS WARRANTY - 10/23/2017
I need help. We have a vehicle in which the customer had rear brake drums installed on the vehicle. They went on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums...
Forum - 08/30/2017
... I take my cruze to the dealership in ohio with 101,000 miles on it and they say i need a new catalytic converter (LOP shows E, E1, E2): is that covered under the PZEV 15/150 warranty shown in IVH? or no, because we are a non-PZEV state? ...
Forum - 09/06/2017
The following comes right from the P&P. Notice: Vehicles with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being released in conjunction...
Forum - 07/25/2017
Also, Per the Authorization Matrix - Labor Op 4041510 for Battery Replacement on Vehicles with 250 miles or less and ALL 2016-2017 vehicles must go to WSC for approval.
PDI Tag Bracket - 07/06/2017
Can anyone tell me how to collect for the tag bracket missing in a new vehicle?
Error Code 175 for Special Coverage 14582 - 01/17/2018
... is within both the time and mileage frame outlined within the bulletin (of course outside the new vehicle limited warranty). The Special Coverage did not show up in IVH although it had the symptoms for the coverage. My SM wants me to H-route the claim...
Customer Upset! - 02/26/2018
I have a customer that came in and they had a windshield put in there vehicle, because of an accident. The vehicle only have 9181 miles on the vehicle. We had to relearn the camera for lane departure. We sent the customer a bill and they got made saying...
Added Operation approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and was told about a leak in the radiator. Customer brings the vehicle back (he has obviously approved the repair...
Forum - 12/12/2017
The July 2017 JL Newsletter had an article regarding these scenarios that includes the information.
Top Warranty Tips of 2017 - 11/21/2017
We've compiled the top Warranty Tips of the year from the Warranty Newsletter.Download
Code 802 - 12/28/2023
How do I correct a rejection code 802 vehicle is 2019 12,173 mile
Forum - 02/16/2024
Thanks everybody. Learn something new everyday! TGIF
Forum - 07/24/2023
The issue I have is I am receiving all the paperwork after the fact, if the tech inputs the wrong info and the machine prints out a warranty code it's already to late to check behind them.
Forum - 07/25/2023
... with a 850CCA. They had to redo the battery test using the 750CCA as the CCA. Got a new Warranty Code and it paid..........
CAR BRAVO - 10/19/2023
GM VEHICLESFormat: Article
What Would You Do? - 12/23 - 11/29/2023
The owner of a new GMC Sierra contacted their selling dealership after the vehicle would not start. The dealership sent a tow truck to the customer’s home to tow the truck to the service department for diagnosis and repair. When the tow truck...
What Would You Do? - 12/23 - 11/29/2023
The owner of a new GMC Sierra contacted their selling dealership after the vehicle would not start. The dealership sent a tow truck to the customer's home to tow the truck to the service department for diagnosis and repair. When the tow truck driver...
Top Warranty Tips of 2023 - 11/30/2023
The top tips from the 2023 warranty newsletter collection.Download
Forum - 04/10/2023
Yep, best practice is to plug every vehicle passing through the lane. Only exception might be non-GM vehicles.
Forum - 04/07/2023
I was informed by my Warranty Support person, Medium Duty vehicles do not require the scan. Also on the "Frequently Asked Questions" Savi Support Page page 3 shows NON-SUPPORTED vehicles Medium Duty trucks is listed there as well as Chevrolet City...
Dongle tool - 04/12/2023
Hey Folks,Just a few questions I cant seem to get a straight answer for. Reguarding the dongle tool..-Does the vehicle need to be scanned at write up of RO or before the vehicle leaves?If at write up, what if the vehicle was towed, wont start not...
Forum - 04/18/2023
In your hypothetical, is the vehicle still on the lot?
Forum - 04/19/2023
Sorry meant GM reman, New unit not available and tech thought it had to be a new unit for warranty
Forum - 01/31/2022
Find a comparable, newer, vehicle and make sure to mark VIN not on file on your claim
What Would You Do? - 08/22 - 07/27/2022
... service department for assistance with a metal clunk noise coming from the right front of the vehicle. The technician performed an inspection and found that the lower ball joint had minimal clearance, slight movement/play. The ball joint was replaced...
$20 and $30 off coupons Reconciling - 06/10/2022
... to our rep we have to use a negative (-) deductible in order to balance the credit we are receiving. But when posting the RO the negative deductible causes issues. Anyone else that uses Autosoft or similar that can give advice? ...
What Would You Do? - 12/22 - 11/21/2022
In early May 2022 an owner of a 2020 Chevrolet Bolt EV brought their vehicle into the service department for repair of an issue with a “Propulsion Power is Limited” warning message on the DIC. The technician found DTC’s P0BBD and...
Top Warranty Tips of 2022 - 11/22/2022
The top tips from the 2022 warranty newsletter collection.Download
Forum - 01/11/2023
thanks so much for your help. Learn something new every day.
Forum - 12/13/2021
got a email from michael arrasate from gm stating the cop rtes are all loaded and now match the (new vehicle) chevrolet, gmc and buick maintennce rates ..new rates will be effective on 12/9
What Would You Do - 10/21 - 10/01/2021
... were trending high compared to the other dealers in the peer group: OLH & Net Item Cost Per Vehicle Serviced (CPVS)Further analysis of the report showed that the highest excess expense was associated with the engine propulsion group (40) and the...
Forum - 08/20/2021
A-HA! After I went down that rabbit hole it turns out the vehicle is a retired CTP and we sold it to someone as a GMS discount vehicle 100 miles ago. It should have had its oil changed before the customer even got the vehicle. Sales...
A212335470/Mispotioned Emergency Jack - 11/03/2021
... They're going to have to wait for the vehicle to come back and get the .2 when they put the new jack in the vehicle?...
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 11/12/2021
I had a question somewhat related to this as well. We have some recent model year vehicle that we used as courtesy vehicles that were within 2 models of the current model year that we charged out at the $38.00/day rate. Two of them are 2019,...
Forum - 11/15/2021
Thanks for sharing sestes9884 - the New Vehicle Maintenance Labor Codes Chart is a helpful reference tool!
Top Warranty Tips of 2021 - 12/01/2021
The top tips from the 2021 warranty newsletter collection.Download
Transmission Serial number - 12/03/2021
as we all know you need the old and new serial numbers off of transmission assembly replacements,,,and if the tech forgets it you can still go to the old unit laying in parts ( it should be there as the claim wont pay ) and grab the sn off the old unit...
Forum - 07/19/2021
As I understand it, the dealership name should appear on all repair orders for vehicles in stock, both new and used.
Forum - 07/20/2021
yes it was a trade vehicle, currently in our used inventory.
Forum - 05/11/2021
A good reference tool for warranty tire replacements is the recently updated New Vehicle Tire Warranty Program bulletin, 20-NA-159.
Express shipping with rental question - 07/03/2020
I have a customer vehicle that was in for service and the part was express shipped. Customer was put in rental vehicle as they were going on a local vacation. They were in rental vehicle for 5 days. I know rental is capped at 3 days when express...
Customer paid wiper blades - 08/21/2020
... Are these warranty? I tried to send under ZPTI rejected for Error 804 Repair covered under vehicle warranty. Wiper blades are not under vehicle warranty, (this vehicle is 2019 Equinox.) Thanks ...
Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle,...
I was informed by my Warranty Support person, Medium Duty vehicles do not require the scan. Also on the "Frequently Asked Questions" Savi Support Page page 3 shows NON-SUPPORTED vehicles Medium Duty trucks is listed there as well as Chevrolet City...
Dongle tool - 04/12/2023
Hey Folks,Just a few questions I cant seem to get a straight answer for. Reguarding the dongle tool..-Does the vehicle need to be scanned at write up of RO or before the vehicle leaves?If at write up, what if the vehicle was towed, wont start not...
Forum - 04/18/2023
In your hypothetical, is the vehicle still on the lot?
Forum - 04/19/2023
Sorry meant GM reman, New unit not available and tech thought it had to be a new unit for warranty
Forum - 01/31/2022
Find a comparable, newer, vehicle and make sure to mark VIN not on file on your claim
What Would You Do? - 08/22 - 07/27/2022
... service department for assistance with a metal clunk noise coming from the right front of the vehicle. The technician performed an inspection and found that the lower ball joint had minimal clearance, slight movement/play. The ball joint was replaced...
$20 and $30 off coupons Reconciling - 06/10/2022
... to our rep we have to use a negative (-) deductible in order to balance the credit we are receiving. But when posting the RO the negative deductible causes issues. Anyone else that uses Autosoft or similar that can give advice? ...
What Would You Do? - 12/22 - 11/21/2022
In early May 2022 an owner of a 2020 Chevrolet Bolt EV brought their vehicle into the service department for repair of an issue with a “Propulsion Power is Limited” warning message on the DIC. The technician found DTC’s P0BBD and...
Top Warranty Tips of 2022 - 11/22/2022
The top tips from the 2022 warranty newsletter collection.Download
Forum - 01/11/2023
thanks so much for your help. Learn something new every day.
Forum - 12/13/2021
got a email from michael arrasate from gm stating the cop rtes are all loaded and now match the (new vehicle) chevrolet, gmc and buick maintennce rates ..new rates will be effective on 12/9
What Would You Do - 10/21 - 10/01/2021
... were trending high compared to the other dealers in the peer group: OLH & Net Item Cost Per Vehicle Serviced (CPVS)Further analysis of the report showed that the highest excess expense was associated with the engine propulsion group (40) and the...
Forum - 08/20/2021
A-HA! After I went down that rabbit hole it turns out the vehicle is a retired CTP and we sold it to someone as a GMS discount vehicle 100 miles ago. It should have had its oil changed before the customer even got the vehicle. Sales...
A212335470/Mispotioned Emergency Jack - 11/03/2021
... They're going to have to wait for the vehicle to come back and get the .2 when they put the new jack in the vehicle?...
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 11/12/2021
I had a question somewhat related to this as well. We have some recent model year vehicle that we used as courtesy vehicles that were within 2 models of the current model year that we charged out at the $38.00/day rate. Two of them are 2019,...
Forum - 11/15/2021
Thanks for sharing sestes9884 - the New Vehicle Maintenance Labor Codes Chart is a helpful reference tool!
Top Warranty Tips of 2021 - 12/01/2021
The top tips from the 2021 warranty newsletter collection.Download
Transmission Serial number - 12/03/2021
as we all know you need the old and new serial numbers off of transmission assembly replacements,,,and if the tech forgets it you can still go to the old unit laying in parts ( it should be there as the claim wont pay ) and grab the sn off the old unit...
Forum - 07/19/2021
As I understand it, the dealership name should appear on all repair orders for vehicles in stock, both new and used.
Forum - 07/20/2021
yes it was a trade vehicle, currently in our used inventory.
Forum - 05/11/2021
A good reference tool for warranty tire replacements is the recently updated New Vehicle Tire Warranty Program bulletin, 20-NA-159.
Express shipping with rental question - 07/03/2020
I have a customer vehicle that was in for service and the part was express shipped. Customer was put in rental vehicle as they were going on a local vacation. They were in rental vehicle for 5 days. I know rental is capped at 3 days when express...
Customer paid wiper blades - 08/21/2020
... Are these warranty? I tried to send under ZPTI rejected for Error 804 Repair covered under vehicle warranty. Wiper blades are not under vehicle warranty, (this vehicle is 2019 Equinox.) Thanks ...
Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle,...
What Would You Do - 04/20 - 03/27/2020
... service department due to an engine knock. After diagnosis the technician determined that either a new rod must be installed or the engine must be replaced. The dealer is not restricted by the PQC for assembly replacements. After discussing...
Forum - 04/21/2020
Does the vehicle have a brake pad wear sensor?
Forum - 03/24/2021
... be considered ONLY IF the failure appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated...
Forum - 02/19/2021
Reference:Global Message GCUS-9-10862 New Payment Process for Repurchase Vehicle Dealer Processing Fee (effective 2/15/2021).
Forum - 12/29/2020
I build the vehicle in SI, go to the Labor time guide and type in "new vehicle". It brings up the list for that model year for all vehicles and it has the RPO and net item amount.
Forum - 09/24/2020
... miles. I thought the same as you. It says above the bulletin labor op covered under the "New Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends at 7500 miles under those parameters...
Top Warranty Tips of 2020 - 11/25/2020
The top tips from the 2020 warranty newsletter collection.Download
Forum - 03/22/2024
... a regular add line. Just to share this, with our SAVI process and the way we write up used and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if...
Forum - 10/11/2017
Please review the "Understanding the New Courtesy Transportation Guidelines" article from the July edition of the Warranty News. From the Member's Area home page, select the News tab, click the link for Newsletter PDF Archive, and select the July,...
Re: Transmission Types - 12/08/2015
From the November edition of the Warranty News: To view the different engine and transmission assemblies available for a specific vehicle, enter "identification" in the SI search field once the year, make, and model of vehicle has been selected. The...
What Would You Do? 06/08 - 06/24/2008
A customer brings their 2007 Dodge Ram to the service department with a transmission concern. The vehicle's in-service date is 12-7-2005 and current mileage is 41,586. The vehicle is dispatched to the transmission technician and a diagnosis is performed....
What are your dealership’s operating hours? - 06/07/2010
... one heck of a day to sell cars. I called that store the next morning from my service desk. The new car sales manager said that at one time they had counted approximately 100 people in the dealership. At least a dozen new cars were sold that day, that...
What Would You Do - 02/16 - 02/02/2016
... Calculator to provide the customer with policy assistance, as the vehicle is outside of the new vehicle warranty. The customer returned for a scheduled repair on the vehicle's rear heating system and since they were in for service already, installation...
Forum - 02/02/2017
... (NU6) emissions related components (Coverage Code E): 15/150,000 in PZEV states (specific to vehicle MY). P&P Article 1.2.3.3 (California Emissions Warranties) provides a table to determine CA Emissions Warranty eligibility. On a side note: the vehicle...
Forum - 04/25/2018
... distributor. Policies & Procedures Article 2.8.4: Any subsequent battery failure during the New Vehicle Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New...
What Would You Do? - 02/24 - 01/29/2024
... crankshaft reluctor ring. It was also noted that parts were transferred from the old engine to the new and the crankshaft learn procedure was performed. Codes were cleared and the vehicle was road tested.The technician also noted the old and new...
Forum - 03/11/2024
... / JC NOT Written by the Service Manager: When servicing Service Agent-owned vehicles, including new and used vehicles in inventory, service management is to sign the job card authorizing the work prior to repair. Service management approval (explanation,...
What Would You Do - 11/20 - 10/27/2020
... information center may be 16x faster than what the brake pads are experiencing. Involved vehicles are equipped with the Brake Lining Wear System Life Span Prognostic Indicator. To correct the condition dealers will reprogram the brake system control...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 03/26/2020
... dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited...
What Would You Do - 03/20 - 02/27/2020
The owner of a 2018 Chevrolet Silverado brought their vehicle into the local dealership for a technician to address a check engine light. The customer also noted that the vehicle was also going into reduced power mode and the truck wasn’t able to...
Forum - 02/27/2020
... is determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved replacement part must be ordered and installed. While your scenario is not from a diagnostic perspective, swapping parts from an inventory...
What Would You Do - 05/21 - 04/29/2021
... with DTC P0300 set. The condition affects certain various 2015-19 Cadillac, Chevrolet, and GMC vehicles equipped with a 5.3L or 6.2L engine (RPO’s L86, LT1, LT4).The concern may be the result of an AFM lifter that is mechanically collapsed and/or...
What Would You Do? - 02/23 - 01/24/2023
... able to turn the steering wheel on their 2016 Cadillac CT6 with 40,600 miles. While outside of the new vehicle bumper to bumper warranty, the vehicle has coverage under the Cadillac CPO Limited Warranty. The technician diagnosed the condition, found...
What Would You Do? - 01/23 - 01/04/2023
... would need to be brought back into the dealership for an inspection by a trained technician. A new job card would need to be opened for this instance. The time punch documentation would be required as a way of matching the dealership’s technician...
... service department due to an engine knock. After diagnosis the technician determined that either a new rod must be installed or the engine must be replaced. The dealer is not restricted by the PQC for assembly replacements. After discussing...
Forum - 04/21/2020
Does the vehicle have a brake pad wear sensor?
Forum - 03/24/2021
... be considered ONLY IF the failure appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated...
Forum - 02/19/2021
Reference:Global Message GCUS-9-10862 New Payment Process for Repurchase Vehicle Dealer Processing Fee (effective 2/15/2021).
Forum - 12/29/2020
I build the vehicle in SI, go to the Labor time guide and type in "new vehicle". It brings up the list for that model year for all vehicles and it has the RPO and net item amount.
Forum - 09/24/2020
... miles. I thought the same as you. It says above the bulletin labor op covered under the "New Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends at 7500 miles under those parameters...
Top Warranty Tips of 2020 - 11/25/2020
The top tips from the 2020 warranty newsletter collection.Download
Forum - 03/22/2024
... a regular add line. Just to share this, with our SAVI process and the way we write up used and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if...
Forum - 10/11/2017
Please review the "Understanding the New Courtesy Transportation Guidelines" article from the July edition of the Warranty News. From the Member's Area home page, select the News tab, click the link for Newsletter PDF Archive, and select the July,...
Re: Transmission Types - 12/08/2015
From the November edition of the Warranty News: To view the different engine and transmission assemblies available for a specific vehicle, enter "identification" in the SI search field once the year, make, and model of vehicle has been selected. The...
What Would You Do? 06/08 - 06/24/2008
A customer brings their 2007 Dodge Ram to the service department with a transmission concern. The vehicle's in-service date is 12-7-2005 and current mileage is 41,586. The vehicle is dispatched to the transmission technician and a diagnosis is performed....
What are your dealership’s operating hours? - 06/07/2010
... one heck of a day to sell cars. I called that store the next morning from my service desk. The new car sales manager said that at one time they had counted approximately 100 people in the dealership. At least a dozen new cars were sold that day, that...
What Would You Do - 02/16 - 02/02/2016
... Calculator to provide the customer with policy assistance, as the vehicle is outside of the new vehicle warranty. The customer returned for a scheduled repair on the vehicle's rear heating system and since they were in for service already, installation...
Forum - 02/02/2017
... (NU6) emissions related components (Coverage Code E): 15/150,000 in PZEV states (specific to vehicle MY). P&P Article 1.2.3.3 (California Emissions Warranties) provides a table to determine CA Emissions Warranty eligibility. On a side note: the vehicle...
Forum - 04/25/2018
... distributor. Policies & Procedures Article 2.8.4: Any subsequent battery failure during the New Vehicle Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New...
What Would You Do? - 02/24 - 01/29/2024
... crankshaft reluctor ring. It was also noted that parts were transferred from the old engine to the new and the crankshaft learn procedure was performed. Codes were cleared and the vehicle was road tested.The technician also noted the old and new...
Forum - 03/11/2024
... / JC NOT Written by the Service Manager: When servicing Service Agent-owned vehicles, including new and used vehicles in inventory, service management is to sign the job card authorizing the work prior to repair. Service management approval (explanation,...
What Would You Do - 11/20 - 10/27/2020
... information center may be 16x faster than what the brake pads are experiencing. Involved vehicles are equipped with the Brake Lining Wear System Life Span Prognostic Indicator. To correct the condition dealers will reprogram the brake system control...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 03/26/2020
... dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited...
What Would You Do - 03/20 - 02/27/2020
The owner of a 2018 Chevrolet Silverado brought their vehicle into the local dealership for a technician to address a check engine light. The customer also noted that the vehicle was also going into reduced power mode and the truck wasn’t able to...
Forum - 02/27/2020
... is determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved replacement part must be ordered and installed. While your scenario is not from a diagnostic perspective, swapping parts from an inventory...
What Would You Do - 05/21 - 04/29/2021
... with DTC P0300 set. The condition affects certain various 2015-19 Cadillac, Chevrolet, and GMC vehicles equipped with a 5.3L or 6.2L engine (RPO’s L86, LT1, LT4).The concern may be the result of an AFM lifter that is mechanically collapsed and/or...
What Would You Do? - 02/23 - 01/24/2023
... able to turn the steering wheel on their 2016 Cadillac CT6 with 40,600 miles. While outside of the new vehicle bumper to bumper warranty, the vehicle has coverage under the Cadillac CPO Limited Warranty. The technician diagnosed the condition, found...
What Would You Do? - 01/23 - 01/04/2023
... would need to be brought back into the dealership for an inspection by a trained technician. A new job card would need to be opened for this instance. The time punch documentation would be required as a way of matching the dealership’s technician...
What Would You Do - 04/18 - 03/26/2018
... job card was dispatched to a technician, where the vehicle was diagnosed, and a new compressor was installed. The job card was closed with transaction type ZPTC, with the compressor charged out and no labor. A copy of the original job card showing installation...
What Would You Do - 09/18 - 08/20/2018
... Since the vehicle was out of warranty the service advisor obtained customer approval and the new component was ordered from the ESC. The customer was advised that the service department would be in contact once the part arrived to schedule a return visit...
Forum - 09/20/2018
Authorization to Perform Repairs (aka Customer Signature): New/Used Inventory Vehicles-Management must sign the job card authorizing the work prior to repair. ZFAT and ZPDI transaction types are excluded from this requirement. (CarolRoyal: The...
Forum - 10/11/2017
Please refer to the Air Conditioning Repair Documentation article contained within the July edition of the Warranty News. From the Member's Area home page, select the News tab and click the Newsletter PDF Archive link, then click on the July...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... sections that state: It is important that the 2018 Chevrolet Silverado HD and GMC Sierra HD vehicles have both the engine control module (ECM) programmed, per this recall, as well as the transmission control module (TCM) programmed, per SUB 17419, at...
What Would You Do - 08/17 - 07/25/2017
... the root cause. TAC did not have any like cases, and was not able to provide recommendations. The vehicle was returned to the customer with the recommendation to monitor the situation and return as necessary.The customer returned to the service department,...
Forum - 09/05/2017
... was not included in the special coverage repair, and the vehicle was outside of the term of the New Vehicle Limited Warranty ...
Forum - 04/04/2019
I would avoid using the client's vehicle for insurance reasons, personally. Any manager I ever had indicated that was their preferred practice. If you have a store vehicle designated as a shuttle, use that. There is no documentation required as far as...
Forum - 02/14/2019
Check IVH to determine the country of origin. On the Vehicle Summary page - check the Applicable Warranties section for indication of kilometers or miles. On the View Vehicle Delivery Information page - check the delivery information. If Canadian origination,...
What Would You Do - 11/19 - 10/23/2019
... service repair facility. The repair facility then installed the part on a customer’s vehicle. Unfortunately, after installation the vehicle incurred a failure with the replaced part while being operated out of town. While out of town, the...
What Would You Do - 01/20 - 01/03/2020
... for assistance. After removing the steering wheel, air bag, steering column cover, and harness, a new steering wheel was installed. After re-assembly the technician found that one of the codes returned, and was directed to reprogram the TCM to address...
Forum - 09/10/2019
.) What is the policy on swapping parts from a stock vehicle to a customer vehicle? Swapped parts must be returned to the stock vehicle with replacement parts ordered for the customer vehicle
What Would You Do - 09/19 - 08/27/2019
... realized that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager...
Forum - 07/09/2019
... within the Policies & Procedures Manual, including Article 5.3.5: Disclosure: Reacquired Vehicles and Article 1.1.8 GM Repurchased Vehicles. An additional resource in a buyback situation is the Reacquired Vehicle Disclosure Center (RVDC), the...
What Would You Do - 12/16 - 11/29/2016
The owner of a vehicle with a salvage title visited their local dealership for reimbursement on a previously paid repair to correct an issue with the engine mounted high pressure fuel pump, as outlined in recall 43180. The vehicle was reported salvaged...
What Would You Do - 09/14 - 09/09/2014
... with assistance on the ignition switch recall. Because the customer did not feel safe driving the vehicle, the customer was provided with a rental while waiting for parts to arrive at the dealership. Once the parts arrived the dealership completed...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
... Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the oil...
Re: GOODWILL - 09/28/2009
... months/24,000 miles (40,000 km)* * Beyond the time and/or mileage (kilometrage) limits of the GM New Vehicle Limited Warranty" So I would think that special coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in...
Re: bulletin number - 06/15/2011
... the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result of a defect...
Re: Transportation Claim on Overnight Delivery - 02/21/2012
... to take pictures and include them. If it is extensive damage you must make no repairs until the New Vehicle Damage department has been contacted at the DBC at 888-414-6322. Vehicles with an estimate of repair meeting or exceeding 8.0 hours to any welded...
Re: COURTESY TRANSPORTATION - 07/01/2008
[quote] Rhonda: HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA -...
Rules Have Reasons - 03/31/2008
... He was an eldery man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with it, because it was too difficult for him to get out of his vehicle. Our shop policy is no customers in the...
Re: GM Training - 04/18/2008
... Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful. Today's new vehicles and their systems and acronyms driv...
Re: Same RO, 2 repair attempts - 03/04/2009
... parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle, the ro is closed. It gives added incentive for the techs to fix it right the first time to avoid...
CUSTOMERS SIGNATURES - 01/20/2009
... ALL THE CUSTOMERS COMPLAINTS AND IT SHOULD BE SIGNED BY THE CUSTOMER AT THAT TIME. THEN WHEN THE VEHICLE IS FINISHED AND THE CUSTOMER COMES IN TO PICK UP THE VEHICLE, THE CASHIER SHOULD HAVE THE CUSTOMER SIGN THE REPAIR ORDER SHOWING HE HAS PICKED UP...
... job card was dispatched to a technician, where the vehicle was diagnosed, and a new compressor was installed. The job card was closed with transaction type ZPTC, with the compressor charged out and no labor. A copy of the original job card showing installation...
What Would You Do - 09/18 - 08/20/2018
... Since the vehicle was out of warranty the service advisor obtained customer approval and the new component was ordered from the ESC. The customer was advised that the service department would be in contact once the part arrived to schedule a return visit...
Forum - 09/20/2018
Authorization to Perform Repairs (aka Customer Signature): New/Used Inventory Vehicles-Management must sign the job card authorizing the work prior to repair. ZFAT and ZPDI transaction types are excluded from this requirement. (CarolRoyal: The...
Forum - 10/11/2017
Please refer to the Air Conditioning Repair Documentation article contained within the July edition of the Warranty News. From the Member's Area home page, select the News tab and click the Newsletter PDF Archive link, then click on the July...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... sections that state: It is important that the 2018 Chevrolet Silverado HD and GMC Sierra HD vehicles have both the engine control module (ECM) programmed, per this recall, as well as the transmission control module (TCM) programmed, per SUB 17419, at...
What Would You Do - 08/17 - 07/25/2017
... the root cause. TAC did not have any like cases, and was not able to provide recommendations. The vehicle was returned to the customer with the recommendation to monitor the situation and return as necessary.The customer returned to the service department,...
Forum - 09/05/2017
... was not included in the special coverage repair, and the vehicle was outside of the term of the New Vehicle Limited Warranty ...
Forum - 04/04/2019
I would avoid using the client's vehicle for insurance reasons, personally. Any manager I ever had indicated that was their preferred practice. If you have a store vehicle designated as a shuttle, use that. There is no documentation required as far as...
Forum - 02/14/2019
Check IVH to determine the country of origin. On the Vehicle Summary page - check the Applicable Warranties section for indication of kilometers or miles. On the View Vehicle Delivery Information page - check the delivery information. If Canadian origination,...
What Would You Do - 11/19 - 10/23/2019
... service repair facility. The repair facility then installed the part on a customer’s vehicle. Unfortunately, after installation the vehicle incurred a failure with the replaced part while being operated out of town. While out of town, the...
What Would You Do - 01/20 - 01/03/2020
... for assistance. After removing the steering wheel, air bag, steering column cover, and harness, a new steering wheel was installed. After re-assembly the technician found that one of the codes returned, and was directed to reprogram the TCM to address...
Forum - 09/10/2019
.) What is the policy on swapping parts from a stock vehicle to a customer vehicle? Swapped parts must be returned to the stock vehicle with replacement parts ordered for the customer vehicle
What Would You Do - 09/19 - 08/27/2019
... realized that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager...
Forum - 07/09/2019
... within the Policies & Procedures Manual, including Article 5.3.5: Disclosure: Reacquired Vehicles and Article 1.1.8 GM Repurchased Vehicles. An additional resource in a buyback situation is the Reacquired Vehicle Disclosure Center (RVDC), the...
What Would You Do - 12/16 - 11/29/2016
The owner of a vehicle with a salvage title visited their local dealership for reimbursement on a previously paid repair to correct an issue with the engine mounted high pressure fuel pump, as outlined in recall 43180. The vehicle was reported salvaged...
What Would You Do - 09/14 - 09/09/2014
... with assistance on the ignition switch recall. Because the customer did not feel safe driving the vehicle, the customer was provided with a rental while waiting for parts to arrive at the dealership. Once the parts arrived the dealership completed...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
... Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the oil...
Re: GOODWILL - 09/28/2009
... months/24,000 miles (40,000 km)* * Beyond the time and/or mileage (kilometrage) limits of the GM New Vehicle Limited Warranty" So I would think that special coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in...
Re: bulletin number - 06/15/2011
... the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result of a defect...
Re: Transportation Claim on Overnight Delivery - 02/21/2012
... to take pictures and include them. If it is extensive damage you must make no repairs until the New Vehicle Damage department has been contacted at the DBC at 888-414-6322. Vehicles with an estimate of repair meeting or exceeding 8.0 hours to any welded...
Re: COURTESY TRANSPORTATION - 07/01/2008
[quote] Rhonda: HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA -...
Rules Have Reasons - 03/31/2008
... He was an eldery man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with it, because it was too difficult for him to get out of his vehicle. Our shop policy is no customers in the...
Re: GM Training - 04/18/2008
... Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful. Today's new vehicles and their systems and acronyms driv...
Re: Same RO, 2 repair attempts - 03/04/2009
... parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle, the ro is closed. It gives added incentive for the techs to fix it right the first time to avoid...
CUSTOMERS SIGNATURES - 01/20/2009
... ALL THE CUSTOMERS COMPLAINTS AND IT SHOULD BE SIGNED BY THE CUSTOMER AT THAT TIME. THEN WHEN THE VEHICLE IS FINISHED AND THE CUSTOMER COMES IN TO PICK UP THE VEHICLE, THE CASHIER SHOULD HAVE THE CUSTOMER SIGN THE REPAIR ORDER SHOWING HE HAS PICKED UP...
Re: PDI times - 07/03/2009
... to view publications for this vehicle". [/quote] I have seen this before. Always on new model year vehicles that are not released yet. I'm guessing they load in the info beforehand to test it out but only give access to the ones loading/check...
Re: OLD RECALL #07217 - 06/19/2009
... and should be considered anytime a warranty service appointment is scheduled or an eligible vehicle is brought in for a warranty repair. If the dealer does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus,...
Re: Transportation Damage claims - 11/18/2009
... is discovered at Service Agent and the delivering carrier is unknown, immediately contact GM New Vehicle Damage (1 888 414 6322) b. Concealed Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice...
What Would You Do - 10/14 - 10/03/2014
... a 13-day rental - $1,800 transport invoice for transport of the repaired vehicle to the customer's new home The warranty administrator noticed dialogue on the hard copy stating that the customer was in the process of moving from Tennessee to Texas when...
ACCESSORY INSTALLS - 02/10/2015
So I am new to claiming for accessory installs (when a customer purchases the accessory when buying the new vehicle, NOT when it is a LPO) and I am running into a problem as to how to have the part number be on the repair order without any cost or quantity....
What Would You Do - 03/14 - 02/27/2014
The owner of a 2007 Chevrolet Avalanche has had an ongoing electrical issue with his vehicle. The truck does not start, the lights come on, but nothing happens when turning the key. The frustrated customer contacted Customer Assistance to discuss the...
Re: Volt Rental - 02/27/2013
... volt owner's manual does state - "Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair." Your service manager can always request...
Forum - 12/23/2016
What I find annoying is how the IVH shows all of these different coverages for a vehicle, including PZEV, but you must take in account where the vehicle is registered. We are very close to both NJ and NY and pretty frequently get customers from...
Forum - 01/24/2017
I recently ran into a situation where we wanted to certify a vehicle with a recall that expired with base warranty (and base is 3/36 and was expired). I called the DBC to see if they could manually close it for me quicker than sending in a CAM-02...
Forum - 02/06/2017
... claim). Even though it was a previously paid claim, you have to start over with a "new vehicle damage" form. Fill it out, attach your items, etc. then send it in and wait for someone to get back to you, which as previous history proved, will...
What Would You Do - 10/15 - 10/23/2015
The owner of a 2012 Chevrolet expressed concern with a hard shift, whining and a grinding type noise on their vehicle. The vehicle was taken to their local dealer for diagnosis and repair. The technician diagnosed the transmission related concern, replaced...
What Would You Do - 08/15 - 07/30/2015
... had taken their vehicle to another dealership. The other store wanted to sell the customer a new transmission, rather than perform the special coverage. The customer contacted the member's store and was advised to have the vehicle towed to the store...
What Would You Do - 10/16 - 09/27/2016
... concern. It was determined at the second visit that the cause of failure was the tires. New tires were ordered for the vehicle. Because the job card from the June visit was held open, the dealership used the same job card for the additional technician...
Forum - 12/02/2016
The original transaction for the tire swap was closed internally. A new job card was created when the vehicle returned for installation of the new tires. Unfortunately, the dealership was not able to claim OLH due to the restriction. Thanks...
Disclosure Requirements - 08/02/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Re: Android Auto update - 04/22/2016
... the updated bulletin was released, so here's my breakdown on it: - the in stock dealer list of vehicles attached to the updated bulletin should have the auto update performed at the time of PDI and can ONLY be claimed for 10.00 in net items (use ZPDI...
Forum - 06/20/2019
... are in M, radio equipment is usually under I or U. As I was saying earlier they do list the new refrigerant on the build sheet. My parts guys find this very helpful when billing it out. KRV...
What Would You Do - 06/19 - 05/29/2019
The owner of a late model vehicle visited the dealership to have a recall performed. At write up the service advisor noted the customer estimated mileage on the job card, with the recall as the only customer concern.When bringing the vehicle into the...
Curious how often this happens... - 01/21/2020
... back in and the code has cleared itself and does not even show as history. So the tech chases new codes, all history, and determines they are simple invalid data codes from previous visit. Now, he has 1.6 invested and im at a loss as to how to claim...
Forum - 01/29/2020
... cord, place the disclosure in view in the vehicle, remove the original Monroney label and affix a new Monroney label. Recommend following the procedure as outlined within the latest version of the recall....
What Would You Do - 12/19 - 12/02/2019
... after hours. The ePod receipt reported no damage. The next day the dealer inspected the vehicle and found that the catalytic converter had been cut out from under the vehicle, leaving the pipe only. A Letter of Notification was initiated indicating...
What Would You Do - 05/19 - 04/22/2019
The owner of a 2018 Chevrolet Silverado was experiencing a noise from the front axle while the vehicle was operating in four wheel drive. The technician performed an inspection of the vehicle and found that the axle boot was losing grease on the right...
Labor Op Codes - 11/29/2018
Hello Everyone!So I am very new to warranty...I have so much to learn and BIG SHOES TO FILL! Since I am so new to this the Advisors have been putting (well sometimes) the warranty claim code, I have asked that they print them out so that I can make...
REPLACE VS. RE-PLACE - 12/21/2017
... SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet the word differently and then the repair is rejected for 'part incompatible' when they install a new part instead...
Added Operation Approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and inspection. Customer informed of a leak in his radiator. Customer brings the vehicle back (customer obviously...
... to view publications for this vehicle". [/quote] I have seen this before. Always on new model year vehicles that are not released yet. I'm guessing they load in the info beforehand to test it out but only give access to the ones loading/check...
Re: OLD RECALL #07217 - 06/19/2009
... and should be considered anytime a warranty service appointment is scheduled or an eligible vehicle is brought in for a warranty repair. If the dealer does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus,...
Re: Transportation Damage claims - 11/18/2009
... is discovered at Service Agent and the delivering carrier is unknown, immediately contact GM New Vehicle Damage (1 888 414 6322) b. Concealed Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice...
What Would You Do - 10/14 - 10/03/2014
... a 13-day rental - $1,800 transport invoice for transport of the repaired vehicle to the customer's new home The warranty administrator noticed dialogue on the hard copy stating that the customer was in the process of moving from Tennessee to Texas when...
ACCESSORY INSTALLS - 02/10/2015
So I am new to claiming for accessory installs (when a customer purchases the accessory when buying the new vehicle, NOT when it is a LPO) and I am running into a problem as to how to have the part number be on the repair order without any cost or quantity....
What Would You Do - 03/14 - 02/27/2014
The owner of a 2007 Chevrolet Avalanche has had an ongoing electrical issue with his vehicle. The truck does not start, the lights come on, but nothing happens when turning the key. The frustrated customer contacted Customer Assistance to discuss the...
Re: Volt Rental - 02/27/2013
... volt owner's manual does state - "Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair." Your service manager can always request...
Forum - 12/23/2016
What I find annoying is how the IVH shows all of these different coverages for a vehicle, including PZEV, but you must take in account where the vehicle is registered. We are very close to both NJ and NY and pretty frequently get customers from...
Forum - 01/24/2017
I recently ran into a situation where we wanted to certify a vehicle with a recall that expired with base warranty (and base is 3/36 and was expired). I called the DBC to see if they could manually close it for me quicker than sending in a CAM-02...
Forum - 02/06/2017
... claim). Even though it was a previously paid claim, you have to start over with a "new vehicle damage" form. Fill it out, attach your items, etc. then send it in and wait for someone to get back to you, which as previous history proved, will...
What Would You Do - 10/15 - 10/23/2015
The owner of a 2012 Chevrolet expressed concern with a hard shift, whining and a grinding type noise on their vehicle. The vehicle was taken to their local dealer for diagnosis and repair. The technician diagnosed the transmission related concern, replaced...
What Would You Do - 08/15 - 07/30/2015
... had taken their vehicle to another dealership. The other store wanted to sell the customer a new transmission, rather than perform the special coverage. The customer contacted the member's store and was advised to have the vehicle towed to the store...
What Would You Do - 10/16 - 09/27/2016
... concern. It was determined at the second visit that the cause of failure was the tires. New tires were ordered for the vehicle. Because the job card from the June visit was held open, the dealership used the same job card for the additional technician...
Forum - 12/02/2016
The original transaction for the tire swap was closed internally. A new job card was created when the vehicle returned for installation of the new tires. Unfortunately, the dealership was not able to claim OLH due to the restriction. Thanks...
Disclosure Requirements - 08/02/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Re: Android Auto update - 04/22/2016
... the updated bulletin was released, so here's my breakdown on it: - the in stock dealer list of vehicles attached to the updated bulletin should have the auto update performed at the time of PDI and can ONLY be claimed for 10.00 in net items (use ZPDI...
Forum - 06/20/2019
... are in M, radio equipment is usually under I or U. As I was saying earlier they do list the new refrigerant on the build sheet. My parts guys find this very helpful when billing it out. KRV...
What Would You Do - 06/19 - 05/29/2019
The owner of a late model vehicle visited the dealership to have a recall performed. At write up the service advisor noted the customer estimated mileage on the job card, with the recall as the only customer concern.When bringing the vehicle into the...
Curious how often this happens... - 01/21/2020
... back in and the code has cleared itself and does not even show as history. So the tech chases new codes, all history, and determines they are simple invalid data codes from previous visit. Now, he has 1.6 invested and im at a loss as to how to claim...
Forum - 01/29/2020
... cord, place the disclosure in view in the vehicle, remove the original Monroney label and affix a new Monroney label. Recommend following the procedure as outlined within the latest version of the recall....
What Would You Do - 12/19 - 12/02/2019
... after hours. The ePod receipt reported no damage. The next day the dealer inspected the vehicle and found that the catalytic converter had been cut out from under the vehicle, leaving the pipe only. A Letter of Notification was initiated indicating...
What Would You Do - 05/19 - 04/22/2019
The owner of a 2018 Chevrolet Silverado was experiencing a noise from the front axle while the vehicle was operating in four wheel drive. The technician performed an inspection of the vehicle and found that the axle boot was losing grease on the right...
Labor Op Codes - 11/29/2018
Hello Everyone!So I am very new to warranty...I have so much to learn and BIG SHOES TO FILL! Since I am so new to this the Advisors have been putting (well sometimes) the warranty claim code, I have asked that they print them out so that I can make...
REPLACE VS. RE-PLACE - 12/21/2017
... SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet the word differently and then the repair is rejected for 'part incompatible' when they install a new part instead...
Added Operation Approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and inspection. Customer informed of a leak in his radiator. Customer brings the vehicle back (customer obviously...
Forum - 12/29/2017
The following clarification was posted in the December edition of the "Warranty in Review" newsletter: Prior to performing repairs to a customer’s vehicle, obtaining a customer signature at the time of write up offers the best protection to both...
Forum - 09/14/2018
... Article 3.2.4 Authorization to Perform Repairs: On Service Agent-owned vehicles, including new and used vehicles in inventory, service management is to sign the job card authorizing the work prior to repair. Service management approval (explanation,...
California Emissions Warranty - 09/19/2018
Hi. I'm trying to figure out how the emissions warranty works on a vehicle (not sold in CA) that doesn't have the CA emissions warranty but is now registered in the state of CA and has a repair that would be covered under the CA emissions warranty. Are...
Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...
What Would You Do - 08/18 - 07/23/2018
A 2014 Chevrolet Silverado was brought into the service department with a misfire, check engine light, and the vehicle was also shutting itself down. The technician verified the concern and found DTC P1290: fuel pump driver control.TAC advised replacement...
PDI and Diagnostic Time Allowance GM Update - 03/29/2018
So GM released message GCUS-9-5742 "Pre-Delivery Inspection & Diagnostic Time Allowance Update" yesterday with a new streamlined PDI process and a little bit of info on the diagnostic time. As far as the PDI goes, I understand that it is for 2019...
Forum - 04/10/2018
Reimbursement is $75. Refer to the 2017 and Newer MY GM Vehicle Maintenance Program Reference Sheet available within the new Warranty Administration Resource Center App. The sheet is located within the Dealer Program Guides tab under the Included...
Forum - 05/11/2018
... Time Labor Operations" article that was published on page 5 in the January 2018 Warranty News. From the News tab, select Newsletter PDF Archive to view the January edition online. Let us know if you have further "ST" labor operation questions!...
Forum - 07/27/2022
... GM is busy screwing everything up. They are modifying global and the tables to accommodate the new allowances and in the process they are causing massive rejections on maintenance claims. I have been battling a few for the last couple of weeks that finally...
Forum - 09/14/2022
... XT5, XT6, Chevrolet Equinox, Malibu, GMC Acadia, Terrain N212354523 : 2022 Chev Silverado 1500 New, Traverse, GMC Sierra 1500 New N212354524-01 : 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Silverado 1500 New, Traverse, GMC Acadia, Sierra 1500 New N212354525...
Painting Interior of Door - 05/03/2022
HiWe have a vehicle that we are going to need to remove the doors and paint the door jams and interior surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going...
What Would You Do? - 05/23 - 04/25/2023
... maintenance services. The recall notice stated that GM will update the software in the vehicles BCM to correct the condition. Owners who have accepted applicable terms and conditions can accept the software changes using wireless over-the-air (OTA)...
SAVI (Dongle scan) - 03/28/2023
I just got a text from my service director (he is at a chevy meeting) they said that lets say a vehicle comes in and cannot be scanned... towed... dead battery...whatever.. they said that the vehicle MUST be scanned the same day the RO is written... Lets...
Forum - 03/28/2023
So I went back and found this Q: I forgot to perform the vehicle scan at the time of vehicle write-up. Is it okay to perform the SAVI scan later? A: If the vehicle is still at the dealership, it is ok to perform the SAVI update. If the vehicle has left,...
Transmission Flush - 10/18/2023
... following diagnostics and talking to TAC tech is being advised to flush the transmission with new fluid. Now there are bulletins out there but they don't apply to all the vehicles. If you read the document 5721577 for torque converter diagnosis it talks...
Pyramid repair - 06/14/2021
Hello,I am very new to GM and in need of guidenance for this situation. Tech found internal failure of clutch control module. Ordered 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results,...
What Would You Do - 09/21 - 08/30/2021
... for installation/repair. The technician opened up the shipping container to install the new part and found that it was defective, prior to installation.After discussing options with the service manager, the technician was unsure if the defective...
What Would You Do - 01/22 - 01/03/2022
A dealer performed a warranty repair on a vehicle in new vehicle inventory. The warranty administrator applied the appropriate labor operation and labor time and submitted for payment. The claim rejected with error code 834: Repair Performed Prior...
Coronavirus - 03/27/2020
... with members in certain states experiencing “stay-at-home” mandates, while others are receiving advisement at this point to stay safe. Please share your thoughts on how the Coronavirus has affected your dealership or your role within...
What Would You Do - 07/20 - 06/23/2020
A dealership repaired a transmission on a vehicle that was just out of warranty. The dealer completed the PET, charged the appropriate customer participation expense and submitted the transaction as a policy adjustment. Approximately 2,000 miles...
decal labor code - 06/16/2020
... #3390454. CLEANED OLD ADHESIVE OFF OF THE FASCIA, REAR END SPOILER AND STOP LAMP. INSTALLED NEW ADHESIVE STRIPS ON THE SPOILER AND STOP LAMP. REMOVED THE REAR FASCIA CORVETTE BADGE IN ORDER TO ACCESS THE DECAL. CLEANED OLD ADHESIVE OFF OF THE BADGE AND...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
I have had this bulletin come up several times, here is my issue, reading the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties...
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
Anyone else get confused by the back-to-back emails on this yesterday? 1st email said new part serial # needs to be in LOP dependency field. Which it is alreadyimplemented for the Takata Priority Group 6-10. 2nd email states the removed part serial #...
Towing changes - 03/19/2024
Soo if you read in the new P&P one of the changes is to towing which is not covered beyond 25 miles,,,so what happens when the tow arrives and it is 30 miles,,,are we supposed to some how figure out how much to charge the owner??!! ...
Forum - 01/10/2024
Here is where it was published in the news letter 2/2019 Authorization Updates Service management authorization requirements have been updated, eff ective with job cards dated on or after January 15, 2019, unless otherwise previously announced. The updates...
The following clarification was posted in the December edition of the "Warranty in Review" newsletter: Prior to performing repairs to a customer’s vehicle, obtaining a customer signature at the time of write up offers the best protection to both...
Forum - 09/14/2018
... Article 3.2.4 Authorization to Perform Repairs: On Service Agent-owned vehicles, including new and used vehicles in inventory, service management is to sign the job card authorizing the work prior to repair. Service management approval (explanation,...
California Emissions Warranty - 09/19/2018
Hi. I'm trying to figure out how the emissions warranty works on a vehicle (not sold in CA) that doesn't have the CA emissions warranty but is now registered in the state of CA and has a repair that would be covered under the CA emissions warranty. Are...
Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...
What Would You Do - 08/18 - 07/23/2018
A 2014 Chevrolet Silverado was brought into the service department with a misfire, check engine light, and the vehicle was also shutting itself down. The technician verified the concern and found DTC P1290: fuel pump driver control.TAC advised replacement...
PDI and Diagnostic Time Allowance GM Update - 03/29/2018
So GM released message GCUS-9-5742 "Pre-Delivery Inspection & Diagnostic Time Allowance Update" yesterday with a new streamlined PDI process and a little bit of info on the diagnostic time. As far as the PDI goes, I understand that it is for 2019...
Forum - 04/10/2018
Reimbursement is $75. Refer to the 2017 and Newer MY GM Vehicle Maintenance Program Reference Sheet available within the new Warranty Administration Resource Center App. The sheet is located within the Dealer Program Guides tab under the Included...
Forum - 05/11/2018
... Time Labor Operations" article that was published on page 5 in the January 2018 Warranty News. From the News tab, select Newsletter PDF Archive to view the January edition online. Let us know if you have further "ST" labor operation questions!...
Forum - 07/27/2022
... GM is busy screwing everything up. They are modifying global and the tables to accommodate the new allowances and in the process they are causing massive rejections on maintenance claims. I have been battling a few for the last couple of weeks that finally...
Forum - 09/14/2022
... XT5, XT6, Chevrolet Equinox, Malibu, GMC Acadia, Terrain N212354523 : 2022 Chev Silverado 1500 New, Traverse, GMC Sierra 1500 New N212354524-01 : 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet Silverado 1500 New, Traverse, GMC Acadia, Sierra 1500 New N212354525...
Painting Interior of Door - 05/03/2022
HiWe have a vehicle that we are going to need to remove the doors and paint the door jams and interior surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going...
What Would You Do? - 05/23 - 04/25/2023
... maintenance services. The recall notice stated that GM will update the software in the vehicles BCM to correct the condition. Owners who have accepted applicable terms and conditions can accept the software changes using wireless over-the-air (OTA)...
SAVI (Dongle scan) - 03/28/2023
I just got a text from my service director (he is at a chevy meeting) they said that lets say a vehicle comes in and cannot be scanned... towed... dead battery...whatever.. they said that the vehicle MUST be scanned the same day the RO is written... Lets...
Forum - 03/28/2023
So I went back and found this Q: I forgot to perform the vehicle scan at the time of vehicle write-up. Is it okay to perform the SAVI scan later? A: If the vehicle is still at the dealership, it is ok to perform the SAVI update. If the vehicle has left,...
Transmission Flush - 10/18/2023
... following diagnostics and talking to TAC tech is being advised to flush the transmission with new fluid. Now there are bulletins out there but they don't apply to all the vehicles. If you read the document 5721577 for torque converter diagnosis it talks...
Pyramid repair - 06/14/2021
Hello,I am very new to GM and in need of guidenance for this situation. Tech found internal failure of clutch control module. Ordered 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results,...
What Would You Do - 09/21 - 08/30/2021
... for installation/repair. The technician opened up the shipping container to install the new part and found that it was defective, prior to installation.After discussing options with the service manager, the technician was unsure if the defective...
What Would You Do - 01/22 - 01/03/2022
A dealer performed a warranty repair on a vehicle in new vehicle inventory. The warranty administrator applied the appropriate labor operation and labor time and submitted for payment. The claim rejected with error code 834: Repair Performed Prior...
Coronavirus - 03/27/2020
... with members in certain states experiencing “stay-at-home” mandates, while others are receiving advisement at this point to stay safe. Please share your thoughts on how the Coronavirus has affected your dealership or your role within...
What Would You Do - 07/20 - 06/23/2020
A dealership repaired a transmission on a vehicle that was just out of warranty. The dealer completed the PET, charged the appropriate customer participation expense and submitted the transaction as a policy adjustment. Approximately 2,000 miles...
decal labor code - 06/16/2020
... #3390454. CLEANED OLD ADHESIVE OFF OF THE FASCIA, REAR END SPOILER AND STOP LAMP. INSTALLED NEW ADHESIVE STRIPS ON THE SPOILER AND STOP LAMP. REMOVED THE REAR FASCIA CORVETTE BADGE IN ORDER TO ACCESS THE DECAL. CLEANED OLD ADHESIVE OFF OF THE BADGE AND...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
I have had this bulletin come up several times, here is my issue, reading the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties...
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
Anyone else get confused by the back-to-back emails on this yesterday? 1st email said new part serial # needs to be in LOP dependency field. Which it is alreadyimplemented for the Takata Priority Group 6-10. 2nd email states the removed part serial #...
Towing changes - 03/19/2024
Soo if you read in the new P&P one of the changes is to towing which is not covered beyond 25 miles,,,so what happens when the tow arrives and it is 30 miles,,,are we supposed to some how figure out how much to charge the owner??!! ...
Forum - 01/10/2024
Here is where it was published in the news letter 2/2019 Authorization Updates Service management authorization requirements have been updated, eff ective with job cards dated on or after January 15, 2019, unless otherwise previously announced. The updates...
Forum - 01/12/2024
Its the vac pump one, N182202780, P&P says while under the new vehicle warranty. Customer's out of B2B and paid for it, but, if I can get them reimbursed I would like to.
Forum - 03/24/2021
Thank you both for responding. I've submitted several claims with vehicles under Warranty Blocks and have Special Coverage applicable. that have always paid. But, I didn't know if something changed with the latest P&P updates??? ...
CCND-LOP - 01/05/2021
We have a vehicle where the customer complaint was display shows rear door open after opening and closing. Verified concern and tech verified that there was no problem just possibly that it was due to the latches not being conventional latches as there...
Forum - 01/29/2021
... to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle. This may create a misrepresentation of days out of service...
Forum - 12/08/2020
I had to do the same. And now with all the new repogramming recalls I still am being told its when GM will allow the release to them. So I have to submit those via Global. If you found a way around that let me know please?I do the Factory...
Forum - 09/24/2020
... 60 days to get those paid because they have to be sent up for review. Another way is to do a New Vehicle Damage report and submit to NVDReporting@gm.com and attach all of your pictures, delivery receipt, estimate and sublet bill along with letter...
Forum - 10/09/2020
... our ONLY transmission tech, with back-to-back repairs and over 30 years experience. Had it been a newer vehicle, I could understand where the training may have been benificial in reducing repair time, but this was not the case... had me rather frust...
Forum - 04/27/2020
... mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding the specific request, recommend reaching out to the WPC...
Forum - 08/05/2020
I would never think to look under Vehicle History File in P & P when I'm searching for something under Electronic Exchange Components. Why don't they tell you this under Electronic Exchange Components process, 5.6 in P&P? And, be specific...
Forum - 08/21/2020
2 lines 2 labor ops. Use caution as it says per New Vehicle Limited Warranty-which of course for brake pads is only 7500 miles....
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Forum - 12/13/2021
... at the old rates. I don't see anything showing that they should now be submitted with the New rates. I guess I'll keep checking for the Doc to update. If anyone submits a CPO maintenance under the new rates and is successful, please...
Forum - 01/25/2022
... Guides then Included Maintenance Programs. I then looked it up in SI. It is the new document for CPO maintenance with new pricing. I've been going by this document and they've been paying....
Forum - 02/07/2022
Hi nimnicht - thanks for bringing the typo within the Corvette First Maintenance article in the February edition of the newsletter to our attention. The reimbursement amount for the program is $294. The online edition of the newsletter will be updated...
Part Warranty - Rotors - 09/21/2021
We have a vehicle in that the owner paid to have their rotors replaced several months ago. The vehicle is now in with a brake vibration and the technician recommends machining the rotors. Is the machining covered under the consumer parts warranty? ...
Forum - 08/19/2021
Ok thank you so much for taking the time and looking for info...but that is for Vehicles in Dealer Inventory AND even in that section, (Brakes), it doesn't say that Corrosion on Rotors is not covered under Bumper-to-Bumper...How would I know that rotors...
ZPTI still under warranty - 10/11/2021
Hello,Claim is rejected:Error 804 : Invalid transaction type. Repair covered under vehicle warranty. Belt tension was previously replaced under customer pay so I was trying to submit as a ZPTI but the system is stating this vehicle is still under...
Forum - 09/24/2021
I have always been told that if the vehicle is over 10 years it is considered straight time, but, if the LTG shows time for the repair the balance would be OLH and service management would approve about the vehicle being over 10 years and it is not t...
U-Courtesy Transportation Program? - 09/29/2021
Published July 2021 in JLWarranty. Through 2021, you can use the U-Courtesy Program and rentals must be 2018 or newer. Has anyone submitted GM warranty claim using this program, 2018 or 2019 rental, and it has paid? We are having trouble...
Forum - 05/05/2021
We had one, last week, that was 'closed - performed ota'. When we get a vin list for a new recall/sub, if the vehicle is old, our BDC rep will call and schedule them in The service writer went off the appt reason and didn't double check status on IVH....
Forum - 04/16/2021
... not then it falls under shop supplies. I believe it is expected the tech is test driving the vehicle with the dye as diagnosis. Yet it takes more miles then a tech is willing to drive for just 1 hour DT. If it works with your insurance and you get...
Forum - 07/09/2021
... to finish points. We had a DMA state the story needed to be enough, but simple enough, for the vehicle owner to understand what we did to their vehicle....
SRTA warranty - 08/05/2021
... I was told that it follows the Vin and the customer would have to give the original receipt to the new owner and it would still hold the balance of the warranty. I told the advisor what the reference guide said... so no... Anyone have this sort...
Customer reimbursement on special coverage - 08/15/2023
We have a customer who had the purge valve replaced in January of 2023 by us. Since then her vehicle became covered by N232395300. She came in requesting to be reimbursed. When a reimbursement is done then normally it is for the amount...
Forum - 06/27/2023
I have had several of these and as ewill3rd said, the only thing to do is have the vehicle return for technician to complete the reprogramming. I have also had a couple where the customer was traveling through and lived out of state, therefore having...
Its the vac pump one, N182202780, P&P says while under the new vehicle warranty. Customer's out of B2B and paid for it, but, if I can get them reimbursed I would like to.
Forum - 03/24/2021
Thank you both for responding. I've submitted several claims with vehicles under Warranty Blocks and have Special Coverage applicable. that have always paid. But, I didn't know if something changed with the latest P&P updates??? ...
CCND-LOP - 01/05/2021
We have a vehicle where the customer complaint was display shows rear door open after opening and closing. Verified concern and tech verified that there was no problem just possibly that it was due to the latches not being conventional latches as there...
Forum - 01/29/2021
... to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle. This may create a misrepresentation of days out of service...
Forum - 12/08/2020
I had to do the same. And now with all the new repogramming recalls I still am being told its when GM will allow the release to them. So I have to submit those via Global. If you found a way around that let me know please?I do the Factory...
Forum - 09/24/2020
... 60 days to get those paid because they have to be sent up for review. Another way is to do a New Vehicle Damage report and submit to NVDReporting@gm.com and attach all of your pictures, delivery receipt, estimate and sublet bill along with letter...
Forum - 10/09/2020
... our ONLY transmission tech, with back-to-back repairs and over 30 years experience. Had it been a newer vehicle, I could understand where the training may have been benificial in reducing repair time, but this was not the case... had me rather frust...
Forum - 04/27/2020
... mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding the specific request, recommend reaching out to the WPC...
Forum - 08/05/2020
I would never think to look under Vehicle History File in P & P when I'm searching for something under Electronic Exchange Components. Why don't they tell you this under Electronic Exchange Components process, 5.6 in P&P? And, be specific...
Forum - 08/21/2020
2 lines 2 labor ops. Use caution as it says per New Vehicle Limited Warranty-which of course for brake pads is only 7500 miles....
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Forum - 12/13/2021
... at the old rates. I don't see anything showing that they should now be submitted with the New rates. I guess I'll keep checking for the Doc to update. If anyone submits a CPO maintenance under the new rates and is successful, please...
Forum - 01/25/2022
... Guides then Included Maintenance Programs. I then looked it up in SI. It is the new document for CPO maintenance with new pricing. I've been going by this document and they've been paying....
Forum - 02/07/2022
Hi nimnicht - thanks for bringing the typo within the Corvette First Maintenance article in the February edition of the newsletter to our attention. The reimbursement amount for the program is $294. The online edition of the newsletter will be updated...
Part Warranty - Rotors - 09/21/2021
We have a vehicle in that the owner paid to have their rotors replaced several months ago. The vehicle is now in with a brake vibration and the technician recommends machining the rotors. Is the machining covered under the consumer parts warranty? ...
Forum - 08/19/2021
Ok thank you so much for taking the time and looking for info...but that is for Vehicles in Dealer Inventory AND even in that section, (Brakes), it doesn't say that Corrosion on Rotors is not covered under Bumper-to-Bumper...How would I know that rotors...
ZPTI still under warranty - 10/11/2021
Hello,Claim is rejected:Error 804 : Invalid transaction type. Repair covered under vehicle warranty. Belt tension was previously replaced under customer pay so I was trying to submit as a ZPTI but the system is stating this vehicle is still under...
Forum - 09/24/2021
I have always been told that if the vehicle is over 10 years it is considered straight time, but, if the LTG shows time for the repair the balance would be OLH and service management would approve about the vehicle being over 10 years and it is not t...
U-Courtesy Transportation Program? - 09/29/2021
Published July 2021 in JLWarranty. Through 2021, you can use the U-Courtesy Program and rentals must be 2018 or newer. Has anyone submitted GM warranty claim using this program, 2018 or 2019 rental, and it has paid? We are having trouble...
Forum - 05/05/2021
We had one, last week, that was 'closed - performed ota'. When we get a vin list for a new recall/sub, if the vehicle is old, our BDC rep will call and schedule them in The service writer went off the appt reason and didn't double check status on IVH....
Forum - 04/16/2021
... not then it falls under shop supplies. I believe it is expected the tech is test driving the vehicle with the dye as diagnosis. Yet it takes more miles then a tech is willing to drive for just 1 hour DT. If it works with your insurance and you get...
Forum - 07/09/2021
... to finish points. We had a DMA state the story needed to be enough, but simple enough, for the vehicle owner to understand what we did to their vehicle....
SRTA warranty - 08/05/2021
... I was told that it follows the Vin and the customer would have to give the original receipt to the new owner and it would still hold the balance of the warranty. I told the advisor what the reference guide said... so no... Anyone have this sort...
Customer reimbursement on special coverage - 08/15/2023
We have a customer who had the purge valve replaced in January of 2023 by us. Since then her vehicle became covered by N232395300. She came in requesting to be reimbursed. When a reimbursement is done then normally it is for the amount...
Forum - 06/27/2023
I have had several of these and as ewill3rd said, the only thing to do is have the vehicle return for technician to complete the reprogramming. I have also had a couple where the customer was traveling through and lived out of state, therefore having...
PrePaid Maintenance question - 07/08/2023
Has anyone run into the situation where you go to issue a Pre Paid Maintenance plan and you have a selection of New,,Used,,or Lease,,,,and the radio button for New doesnt work?? Whats with this situation?? The global help desk,,,,was no h...
Forum - 07/10/2023
here is the answer fm GM...The same 2 plans are available regardless of if the vehicle is Lease, New, or Used. The dealer can select under any one of them and it will process. I will look into why the radio button isn’t working, but...
Forum - 06/16/2023
Oh yeah, all those asterisks and pluses mean something. If the techs are not checking vehicle equipment then they are very likely not following the proper procedure and are missing modules. I get a lot of these mixed up opcodes for these retrofit deals...
TRANSMITTER COVERAGE - 03/27/2023
HI YALL. QUICK QUESTION ARE KEY FOB/TRANSMITTERS COVERED UNDER CPO LIMITED WARRANTY? IT WAS PUT UNDER WARRANTY SO BEFORE I GO AND SUBMIT IT BECAUSE I THOUGHT THEY WERE ONLY COVERED UNDER NEW VEHICLE BUMPER TO BUMPER. THANKS!!!
Forum - 03/22/2023
If the repair and vehicle pertained to the bulletin I probably would have used the bulletin labor op as I believe they are wanting to track these repairs with the specific bulletin LOP's ? If the bulletin didn't apply to the vehicle then I would have...
Accessory warranty - 03/06/2023
... 8 of vin NR105943. Another dealer installed a performance brake package before the vehicle was delivered. There were issues with the system and it had to be replaced under warranty. The other dealer told us they added it to the...
Forum - 02/22/2023
... anything. I find that typically this is an issue related to the person who is assigned to inspect vehicles being dropped off as this being a seemingly unimportant process. The fact is the person who is inspecting your vehicles should be doing so in a...
N212326940 CUSTOMER SATISFACTION PROGRAM oil cooler lines - 04/20/2023
We had a vehicle come in with major engine damage. The cause of this was leaking oil cooler lines. After doing repair vs replace, the vehicle needs an engine. Would this be covered as consequential damage under N212326940? &nbs...
Forum - 04/14/2023
We will have the same problem with any vehicles dropped on the back lot by a tow company and not being scanned as soon as the vehicle is written up. They will have to be approved by the SM then *sign*
Forum - 06/03/2022
I was with you on the not telling them at first, but, some of my guys get emails or actually read the "new" news and they will know and talk amongst themselves. The biggest for me is the variable diagnostics that they will have a fit over. ...
Forum - 07/11/2022
... certain situations GM will pay to remove after market equipment. For example, police, ambulance vehicles. If vehicle has a lift kit etc and customer does not feel they should pay for the extra time to remove a good business case must be presented....
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
... do this to either close it or make it stay open until there is a remedy9106434Inspect Only – Vehicle Passed Inspection (No Further Action Required)0.2ZFATN/A9106435Inspect Only – Vehicle Did Not Pass Inspection and Will...
Forum - 11/18/2022
Is there anyway to get the vehicle back to get pictures and submit a PRA? The control arms were added to the PRA list. Not sure why the one line paid as both the LOPS are listed as needing a PRA. Again, I think the best option is to get vehicle...
Forum - 09/29/2022
... stuff. ticked off seller, due to decreased value, disclosures of dropped warranty on a fairly new vehicle, which will affect sales potential and snowball from there... I feel this is to keep dealers from trying to entice owners from trading in something...
Forum - 05/08/2018
Well, I'm not sure which vehicle you are working with, but on a 2016 Chevy Equinox using the labor code for 3-5-R clutch plates, at the top is a statement that says "Note: For diagnosis, reconditioning and other repairs use Other Labor Hours (OLH)." For...
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
Courtesy Transportation - 05/24/2018
So has anyone seen the new document ,07-00-89-037n for courtesy transportation dated 5/10/2018. I may have read this wrong but it is stating that effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the...
Forum - 05/25/2018
To help clarify, the 2017-2019 only vehicles are the vehicles in your rental fleet at your dealership. Meaning, come that date, say you put a customer in a 2016 rental unit, GM will not pay because it is not current or 1 year prior model year. Hope t...
Forum - 04/26/2018
So, how do you think we should word that for a prep/new vehicle? Should we put Manager approved, date, and time? Then, have the Manager do his approvals in addition to that?
Recall 15136 - Can we perform - 04/30/2018
I am trying to find out if we (in California) can perform recall#15136 - which states "Vehicles located in Canada only". I contacted DBC to ask if we could perform, they stated yes & to submit in kilometers, but when I asked about the statement of...
Forum - 03/30/2018
The PDI time reduction included a statement about not needing to road test a new vehicle due to much better production? My tech just PDI'd a Bolt and went to road test it and the inside rear view mirror flew off of the windshield! I suppose...
Special Coverage and Rental - 03/26/2018
I have a Job Card rejected saying vehicle is outside of the Bumper warranty and Powertrain warranty, the special coverage will not support a Rental vehicle. I thought as long as it is still within time and mileage of the Special Coverage 11340, rental...
Forum - 08/01/2018
... indeed only mention that the CBG CPO Maintenance Plan is Applicable, although after review of the Vehicle Transaction History, the two available CPO Maintenance Plan visits were fulfilled in 2017 (one in June and the other in December). Only those CBG...
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... Am I doing something wrong or is it possible that since the recall is still relatively new they haven't gotten the system set up for floor plan yet?...
Forum - 08/28/2018
Select preface, Maintenance programs, new vehicle & cpo labor op codes(us). That will bring up the op codes and pricing list. Hope this helps.
Has anyone run into the situation where you go to issue a Pre Paid Maintenance plan and you have a selection of New,,Used,,or Lease,,,,and the radio button for New doesnt work?? Whats with this situation?? The global help desk,,,,was no h...
Forum - 07/10/2023
here is the answer fm GM...The same 2 plans are available regardless of if the vehicle is Lease, New, or Used. The dealer can select under any one of them and it will process. I will look into why the radio button isn’t working, but...
Forum - 06/16/2023
Oh yeah, all those asterisks and pluses mean something. If the techs are not checking vehicle equipment then they are very likely not following the proper procedure and are missing modules. I get a lot of these mixed up opcodes for these retrofit deals...
TRANSMITTER COVERAGE - 03/27/2023
HI YALL. QUICK QUESTION ARE KEY FOB/TRANSMITTERS COVERED UNDER CPO LIMITED WARRANTY? IT WAS PUT UNDER WARRANTY SO BEFORE I GO AND SUBMIT IT BECAUSE I THOUGHT THEY WERE ONLY COVERED UNDER NEW VEHICLE BUMPER TO BUMPER. THANKS!!!
Forum - 03/22/2023
If the repair and vehicle pertained to the bulletin I probably would have used the bulletin labor op as I believe they are wanting to track these repairs with the specific bulletin LOP's ? If the bulletin didn't apply to the vehicle then I would have...
Accessory warranty - 03/06/2023
... 8 of vin NR105943. Another dealer installed a performance brake package before the vehicle was delivered. There were issues with the system and it had to be replaced under warranty. The other dealer told us they added it to the...
Forum - 02/22/2023
... anything. I find that typically this is an issue related to the person who is assigned to inspect vehicles being dropped off as this being a seemingly unimportant process. The fact is the person who is inspecting your vehicles should be doing so in a...
N212326940 CUSTOMER SATISFACTION PROGRAM oil cooler lines - 04/20/2023
We had a vehicle come in with major engine damage. The cause of this was leaking oil cooler lines. After doing repair vs replace, the vehicle needs an engine. Would this be covered as consequential damage under N212326940? &nbs...
Forum - 04/14/2023
We will have the same problem with any vehicles dropped on the back lot by a tow company and not being scanned as soon as the vehicle is written up. They will have to be approved by the SM then *sign*
Forum - 06/03/2022
I was with you on the not telling them at first, but, some of my guys get emails or actually read the "new" news and they will know and talk amongst themselves. The biggest for me is the variable diagnostics that they will have a fit over. ...
Forum - 07/11/2022
... certain situations GM will pay to remove after market equipment. For example, police, ambulance vehicles. If vehicle has a lift kit etc and customer does not feel they should pay for the extra time to remove a good business case must be presented....
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
... do this to either close it or make it stay open until there is a remedy9106434Inspect Only – Vehicle Passed Inspection (No Further Action Required)0.2ZFATN/A9106435Inspect Only – Vehicle Did Not Pass Inspection and Will...
Forum - 11/18/2022
Is there anyway to get the vehicle back to get pictures and submit a PRA? The control arms were added to the PRA list. Not sure why the one line paid as both the LOPS are listed as needing a PRA. Again, I think the best option is to get vehicle...
Forum - 09/29/2022
... stuff. ticked off seller, due to decreased value, disclosures of dropped warranty on a fairly new vehicle, which will affect sales potential and snowball from there... I feel this is to keep dealers from trying to entice owners from trading in something...
Forum - 05/08/2018
Well, I'm not sure which vehicle you are working with, but on a 2016 Chevy Equinox using the labor code for 3-5-R clutch plates, at the top is a statement that says "Note: For diagnosis, reconditioning and other repairs use Other Labor Hours (OLH)." For...
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
Courtesy Transportation - 05/24/2018
So has anyone seen the new document ,07-00-89-037n for courtesy transportation dated 5/10/2018. I may have read this wrong but it is stating that effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the...
Forum - 05/25/2018
To help clarify, the 2017-2019 only vehicles are the vehicles in your rental fleet at your dealership. Meaning, come that date, say you put a customer in a 2016 rental unit, GM will not pay because it is not current or 1 year prior model year. Hope t...
Forum - 04/26/2018
So, how do you think we should word that for a prep/new vehicle? Should we put Manager approved, date, and time? Then, have the Manager do his approvals in addition to that?
Recall 15136 - Can we perform - 04/30/2018
I am trying to find out if we (in California) can perform recall#15136 - which states "Vehicles located in Canada only". I contacted DBC to ask if we could perform, they stated yes & to submit in kilometers, but when I asked about the statement of...
Forum - 03/30/2018
The PDI time reduction included a statement about not needing to road test a new vehicle due to much better production? My tech just PDI'd a Bolt and went to road test it and the inside rear view mirror flew off of the windshield! I suppose...
Special Coverage and Rental - 03/26/2018
I have a Job Card rejected saying vehicle is outside of the Bumper warranty and Powertrain warranty, the special coverage will not support a Rental vehicle. I thought as long as it is still within time and mileage of the Special Coverage 11340, rental...
Forum - 08/01/2018
... indeed only mention that the CBG CPO Maintenance Plan is Applicable, although after review of the Vehicle Transaction History, the two available CPO Maintenance Plan visits were fulfilled in 2017 (one in June and the other in December). Only those CBG...
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... Am I doing something wrong or is it possible that since the recall is still relatively new they haven't gotten the system set up for floor plan yet?...
Forum - 08/28/2018
Select preface, Maintenance programs, new vehicle & cpo labor op codes(us). That will bring up the op codes and pricing list. Hope this helps.
Forum - 09/20/2018
I agree with cnkraemer in this situation. The vehicle was built with Federal emissions and is correspondingly equipped with Federal emissions warranty coverage. California emissions would only apply if the vehicle was built as such.
Forum - 09/25/2018
Did you call the New Vehicle line for Transportaion Damage at the DBC? I'd ask them, but in a somewhat different situation on an engine block that had damage I was told to sent the part back for core and if it was rejected, then I should adjust...
Forum - 09/26/2018
So after checking with a few more people. Yes it would only have the coverage if it came with the vehicle. So this vehicle was not originally sold in California and it would not qualify. Thanks for all your help. :-)
How to get paid for dye testing? - 09/27/2018
Am I missing something, can anyone tell me? If a vehicle comes in with a concern of an oil leak. Tech couldn't visably see a leak, cleaned oil from the engine. Added dye. Customer drove vehicle and came back and no oil or dye is seen. ...
Coding as Warranty - 10/04/2018
... paying for what when the job card is written and the customer is present. Does that mean if vehicle is under bumper to bumper mileage, code as warranty until determined otherwise? If vehicle is under powertrain mileage, code as warranty if...
Forum - 10/04/2018
... detail on the job card header information: Job Card Write-Up and Final Closeout All customer and vehicle information is to be completed accurately at the time of job card write-up and must include the following:• Job card open date indicating when...
Forum - 01/30/2018
... take a look at a couple articles that were published in the November 2017 edition of the Warranty News: DMA Pre Approval Form Update and More Than Three Days Rental. Click on the News tab at the top of Community page to navigate to the November 2017...
Warranty Battery claims - Clarification - 02/21/2018
I've noticed in updates to P&P (March 2018 JLWarranty News-Battery Bulletin Updates on pg 1) about warranty battery claim submissions, that there is never anything stated about the Battery Warranty Insert Tags. Per P&P, 2.8.2-batteries...
Forum - 12/26/2017
... 2 - Reimbursement 2.8 - Batteries 2.8.6 - Original Equipment Battery Failure Outside of New Vehicle Bumper-to-Bumper Limited Warranty Original Equipment Battery Failure Outside of New Vehicle Bumper-to-Bumper Limited Warranty No extended...
Forum - 12/08/2017
I understand about ZSET for accessories or when a customer has a new engine or trans installed to record the serial number and establish install date and mileage in case the customer needs repairs at another dealership. I just remember that there is a...
Balancing and Tire Replacement - 12/06/2017
Hi,We had a vehicle with a complaint that there was vibration while driving. We road forced and balanced four tires and found one of the tires to have high road force and would not index so it was necessary to replace one of the tires. Are...
Forum - 08/24/2017
... the 2016-2017 model years that includes; California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Vermont. Article 1.2.3.1 contains an Emission Limited Warranty Coverage table that includes Coverage Code E - applicable...
CCND's with only Powertrain coverage? - 09/14/2017
When a vehicle is outside of Bumper-to-bumper and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left,...
Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty? Normally I would say use Policy Authorization with explanation, but this vehicle...
Forum - 11/14/2017
... dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited...
Forum - 10/18/2017
... concern with no corrective action indicated during diagnosis. Vehicles in Service Agent inventory, new or used, are not eligible.• Labor operation usage must be reviewed and approved by service management and must be so noted on the job card prior...
Forum - 10/25/2017
There is a article on this in the November Newsletter that just came out, which states certain stipulations such as... 1) The customer must be traveling AND be more than 100 miles away from home 2) The vehicle must be disabled & kept overnight...
Sealant Covered/Not Covered - 11/01/2017
... filter leaking. We removed oil cooler line block, removed plug, applied sealant, installed new cooler line block gasket. The claim rejected for the material number not found. I tried looking up the part through EPIC, but it didn't pull...
Forum - 11/28/2018
I learn something new evertime i pick up my J&L Newsletter. I love it and look forward to it every month. Never ever let it expire!
Forum - 11/19/2018
Is there any more information you can provide? Like was the vehicle in shop for that whole time, or did at any point the customer take the vehicle and leave while waiting on a part or anything?
Forum - 10/25/2018
... Dealers that participate maintain a service loaner/rental fleet with Chevrolet, Buick, and GMC vehicles. The program enables the dealer to make the decision for a same day service loaner. Reimbursement when using a qualified CTP vehicle is $42/day or...
Forum - 12/13/2018
... blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines (New Vehicle Warranty) section of the Service P&P (Article 1.2.1.1). Coverage under the New Vehicle Limited Warranty is only up to the first maintenance...
Forum - 04/18/2019
Thanks for the information, Kristen. When I check that labor op under this vehicle though it is not showing up as a valid lop. The vehicle I have here is a 2018 Chevy Malibu. I may just have to use a closest to lop I guess.
Missing Owners Manuals - 02/18/2019
I did see a past post regarding this (2016?), but it wasn't clear for my answer.I was just given 4 'new vehicle' invoices to do warranty claims for missing owners manuals. I was told to submit the claims for payment before we ordered the manuals. That...
Missing Owners Manuals - 02/18/2019
I did see a past post regarding this (2016?), but it wasn't clear for my answer.I was just given 4 'new vehicle' invoices to do warranty claims for missing owners manuals. I was told to submit the claims for payment before we ordered the manuals. That...
I agree with cnkraemer in this situation. The vehicle was built with Federal emissions and is correspondingly equipped with Federal emissions warranty coverage. California emissions would only apply if the vehicle was built as such.
Forum - 09/25/2018
Did you call the New Vehicle line for Transportaion Damage at the DBC? I'd ask them, but in a somewhat different situation on an engine block that had damage I was told to sent the part back for core and if it was rejected, then I should adjust...
Forum - 09/26/2018
So after checking with a few more people. Yes it would only have the coverage if it came with the vehicle. So this vehicle was not originally sold in California and it would not qualify. Thanks for all your help. :-)
How to get paid for dye testing? - 09/27/2018
Am I missing something, can anyone tell me? If a vehicle comes in with a concern of an oil leak. Tech couldn't visably see a leak, cleaned oil from the engine. Added dye. Customer drove vehicle and came back and no oil or dye is seen. ...
Coding as Warranty - 10/04/2018
... paying for what when the job card is written and the customer is present. Does that mean if vehicle is under bumper to bumper mileage, code as warranty until determined otherwise? If vehicle is under powertrain mileage, code as warranty if...
Forum - 10/04/2018
... detail on the job card header information: Job Card Write-Up and Final Closeout All customer and vehicle information is to be completed accurately at the time of job card write-up and must include the following:• Job card open date indicating when...
Forum - 01/30/2018
... take a look at a couple articles that were published in the November 2017 edition of the Warranty News: DMA Pre Approval Form Update and More Than Three Days Rental. Click on the News tab at the top of Community page to navigate to the November 2017...
Warranty Battery claims - Clarification - 02/21/2018
I've noticed in updates to P&P (March 2018 JLWarranty News-Battery Bulletin Updates on pg 1) about warranty battery claim submissions, that there is never anything stated about the Battery Warranty Insert Tags. Per P&P, 2.8.2-batteries...
Forum - 12/26/2017
... 2 - Reimbursement 2.8 - Batteries 2.8.6 - Original Equipment Battery Failure Outside of New Vehicle Bumper-to-Bumper Limited Warranty Original Equipment Battery Failure Outside of New Vehicle Bumper-to-Bumper Limited Warranty No extended...
Forum - 12/08/2017
I understand about ZSET for accessories or when a customer has a new engine or trans installed to record the serial number and establish install date and mileage in case the customer needs repairs at another dealership. I just remember that there is a...
Balancing and Tire Replacement - 12/06/2017
Hi,We had a vehicle with a complaint that there was vibration while driving. We road forced and balanced four tires and found one of the tires to have high road force and would not index so it was necessary to replace one of the tires. Are...
Forum - 08/24/2017
... the 2016-2017 model years that includes; California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Vermont. Article 1.2.3.1 contains an Emission Limited Warranty Coverage table that includes Coverage Code E - applicable...
CCND's with only Powertrain coverage? - 09/14/2017
When a vehicle is outside of Bumper-to-bumper and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left,...
Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty? Normally I would say use Policy Authorization with explanation, but this vehicle...
Forum - 11/14/2017
... dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited...
Forum - 10/18/2017
... concern with no corrective action indicated during diagnosis. Vehicles in Service Agent inventory, new or used, are not eligible.• Labor operation usage must be reviewed and approved by service management and must be so noted on the job card prior...
Forum - 10/25/2017
There is a article on this in the November Newsletter that just came out, which states certain stipulations such as... 1) The customer must be traveling AND be more than 100 miles away from home 2) The vehicle must be disabled & kept overnight...
Sealant Covered/Not Covered - 11/01/2017
... filter leaking. We removed oil cooler line block, removed plug, applied sealant, installed new cooler line block gasket. The claim rejected for the material number not found. I tried looking up the part through EPIC, but it didn't pull...
Forum - 11/28/2018
I learn something new evertime i pick up my J&L Newsletter. I love it and look forward to it every month. Never ever let it expire!
Forum - 11/19/2018
Is there any more information you can provide? Like was the vehicle in shop for that whole time, or did at any point the customer take the vehicle and leave while waiting on a part or anything?
Forum - 10/25/2018
... Dealers that participate maintain a service loaner/rental fleet with Chevrolet, Buick, and GMC vehicles. The program enables the dealer to make the decision for a same day service loaner. Reimbursement when using a qualified CTP vehicle is $42/day or...
Forum - 12/13/2018
... blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines (New Vehicle Warranty) section of the Service P&P (Article 1.2.1.1). Coverage under the New Vehicle Limited Warranty is only up to the first maintenance...
Forum - 04/18/2019
Thanks for the information, Kristen. When I check that labor op under this vehicle though it is not showing up as a valid lop. The vehicle I have here is a 2018 Chevy Malibu. I may just have to use a closest to lop I guess.
Missing Owners Manuals - 02/18/2019
I did see a past post regarding this (2016?), but it wasn't clear for my answer.I was just given 4 'new vehicle' invoices to do warranty claims for missing owners manuals. I was told to submit the claims for payment before we ordered the manuals. That...
Missing Owners Manuals - 02/18/2019
I did see a past post regarding this (2016?), but it wasn't clear for my answer.I was just given 4 'new vehicle' invoices to do warranty claims for missing owners manuals. I was told to submit the claims for payment before we ordered the manuals. That...
Part Warranty - 03/25/2019
... Original Job Card Date In 03/05/2018 and Closed Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? ...
WARRANTY WITH TAC CASE - 03/08/2019
I AM VERY NEW TO WARRANTY SUBMISSIONS AND HAVE A WARRANTY CLAIM I AM TRYING TO IMPUT LONG STORY SHORT TECH REPLACED THE PART STILL HAD A CODE PULL UP CALLED TAC THEY TOLD HIM TO ORDER A NEW ONE AND REPLACE IT AGAIN STILL HAD CODE AFTER REPALCING THAT...
Fastener Failure - 10/16/2019
... labor intensive-headliner lowered, bolts for rack cut off, original threaded inserts cut out and new ones installed. So, would you use the roof rack labor op as base time and OLH for the rest?...
Over the counter defective part return without replacement - 10/10/2019
... an over the counter part was sold to and installed by a third party independant garage. The vehicle had an issue after repair and was out of town. The owner had the vehicle repaired out of town with same part from another supplier, not...
What labor op? - 10/15/2019
HiI have a claim here where the vehicle came in because the traction control light, service 4wd light and the park brake light was on. Also when turning vehicle feels like 4WD is locking up. Tech found code C11B3 and found the correlation was not learned....
CUSTOMER REIMBURSEMENT - 10/16/2019
... have looked through the P&P...I just need an explanation on how to do this.Do I need to make a new job card in order to process the reimbursement? Do I open the old job card?PLEASE HELP!!!Louise...
Customer enthusiasm after claim rejection - 02/05/2020
I am relatively new to GM warranties, and am cleaning up some old RO's. They had submitted a claim for manual clutch linings replacement, but the vehicle had 13000 miles on it. The claim was rejected, and my service manager wants to know if there is any...
Forum - 02/07/2020
... the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. With the first maintenance inspection period typically around 7,500 miles, the vehicle is significantly beyond what would...
Forum - 01/16/2020
... CPO (ie, it's on the "Labor Operation that require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle with CPO Limited warranty? ...
ODOMETER DISCRPENCY - 01/06/2020
A service advisor provides inaccurate mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back...
PAINTLESS DENT REPAIR TRANSPORTATION CLAIM - 01/07/2020
i have a vehicle with transportation damage - dent on driver side corner post. Vehicle was taken to body shop and the dent was repaired. The transportation damage code is 71 14 1 but I am having trouble finding a labor op to use. ...
Forum - 06/20/2019
... called RPO's. Thanks. Do you know if they only list the refrigerant if it uses the New refrigerant? So if it uses the new refrigerant I would see it in the build and I wouldn't see anything listed if it's the old refrigerant?...
LPO'S BEING ADDED ON - 06/11/2019
Under the IVH screen vehicle build, lists VQY for .5 AND VXH for .6 for LPO'sIn addition, under the SI screen at the bottom are 3 RPO's that are also supposed to be added to the PDI claim (They are under the vehicles build, but it doesn't say 'dealer...
Forum - 07/16/2019
Thank you all for the help. We did reach out to Lund on the situation and they sent us a new one. Our parts dept is seriously considering not mentioning the 'in-channel' visors, as we have had several that have came off the vehicles and customers are...
Dealer Loaner - 08/21/2019
If one of our units is being used as a rental and it needs a new battery, would that be warrantable? I know the manual states stock units are the dealers responisbility , unless you have been maintaing the vehicle , but if it is being used regularly...
Forum - 08/27/2019
... by the Carrier. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group for assistance (US dealers: 888.414.6322)....
What Would You Do - 04/16 - 04/11/2016
... expressed concern with the paint peeling on the left side of the vehicle. The truck was purchased new and is well maintained by the original owner with low miles. While the vehicle is in warranty by miles, it is out of warranty by months (by approximately...
Re: Android Auto update - 04/12/2016
According to GM, I went through this on 25 PDI's - only time it is the .4 is when it is a previously sold vehicle - $10.00 is all we get for anything new or in stock. Not very fair
Blocked Warranty - 08/24/2016
If a customer has a vehicle that has a warranty block which lists ZREG as one of the blocked transactions. Can we perform a special coverage transaction on this vehicle if it is still within the parameters of the special coverage?
Forum - 09/02/2016
... or do you think it's best to add the Added Repair stamp and they use that? We have a new scheduler who puts everything under cp and a new service advisor who needs a lot of training too, and this has been very frustrating as it's yet another thing...
Purchased Used ? - 11/29/2016
Does anyone know how to find out if a customer bought a vehicle used? I'm asking in regards to doing policy transactions...one of the Limiting Factors is Purchased as a used vehicle (non-Certified)I don't know how to find that out??
Forum - 10/26/2016
A few other areas to check on the battery test code printout: from bulletin 15-06-03-002D: accurate battery type noted (e.g. flooded or Stop/Start AGM), accurate CCA for the vehicle and engine, and "out of vehicle" indicated.
What Would You Do - 10/15 - 10/02/2015
... states in the event the hem flange corrosion becomes a concern on lower door panels use the new tool that has been released by Kent Moore. The tool allows for the lower door hem flange to be opened, the rust treated, and the hem flange closed without...
GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
We had a vehicle in here with 2511 miles on it and had to do a transmission replacement. We ended up paying the customers first payment on the vehicle. How do I claim reimbursement? Labor op for this? I've looked through my bulletin on Goodwill/Policy...
What Would You Do - 12/15 - 12/01/2015
In October of this year, the owner of a 2014 GMC truck took their vehicle to the dealership for a GMC 2-Year Maintenance Service. The service advisor reviewed the Applicable Warranty section of IVH and noticed that the VIN had coverage through October...
... Original Job Card Date In 03/05/2018 and Closed Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? ...
WARRANTY WITH TAC CASE - 03/08/2019
I AM VERY NEW TO WARRANTY SUBMISSIONS AND HAVE A WARRANTY CLAIM I AM TRYING TO IMPUT LONG STORY SHORT TECH REPLACED THE PART STILL HAD A CODE PULL UP CALLED TAC THEY TOLD HIM TO ORDER A NEW ONE AND REPLACE IT AGAIN STILL HAD CODE AFTER REPALCING THAT...
Fastener Failure - 10/16/2019
... labor intensive-headliner lowered, bolts for rack cut off, original threaded inserts cut out and new ones installed. So, would you use the roof rack labor op as base time and OLH for the rest?...
Over the counter defective part return without replacement - 10/10/2019
... an over the counter part was sold to and installed by a third party independant garage. The vehicle had an issue after repair and was out of town. The owner had the vehicle repaired out of town with same part from another supplier, not...
What labor op? - 10/15/2019
HiI have a claim here where the vehicle came in because the traction control light, service 4wd light and the park brake light was on. Also when turning vehicle feels like 4WD is locking up. Tech found code C11B3 and found the correlation was not learned....
CUSTOMER REIMBURSEMENT - 10/16/2019
... have looked through the P&P...I just need an explanation on how to do this.Do I need to make a new job card in order to process the reimbursement? Do I open the old job card?PLEASE HELP!!!Louise...
Customer enthusiasm after claim rejection - 02/05/2020
I am relatively new to GM warranties, and am cleaning up some old RO's. They had submitted a claim for manual clutch linings replacement, but the vehicle had 13000 miles on it. The claim was rejected, and my service manager wants to know if there is any...
Forum - 02/07/2020
... the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. With the first maintenance inspection period typically around 7,500 miles, the vehicle is significantly beyond what would...
Forum - 01/16/2020
... CPO (ie, it's on the "Labor Operation that require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle with CPO Limited warranty? ...
ODOMETER DISCRPENCY - 01/06/2020
A service advisor provides inaccurate mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back...
PAINTLESS DENT REPAIR TRANSPORTATION CLAIM - 01/07/2020
i have a vehicle with transportation damage - dent on driver side corner post. Vehicle was taken to body shop and the dent was repaired. The transportation damage code is 71 14 1 but I am having trouble finding a labor op to use. ...
Forum - 06/20/2019
... called RPO's. Thanks. Do you know if they only list the refrigerant if it uses the New refrigerant? So if it uses the new refrigerant I would see it in the build and I wouldn't see anything listed if it's the old refrigerant?...
LPO'S BEING ADDED ON - 06/11/2019
Under the IVH screen vehicle build, lists VQY for .5 AND VXH for .6 for LPO'sIn addition, under the SI screen at the bottom are 3 RPO's that are also supposed to be added to the PDI claim (They are under the vehicles build, but it doesn't say 'dealer...
Forum - 07/16/2019
Thank you all for the help. We did reach out to Lund on the situation and they sent us a new one. Our parts dept is seriously considering not mentioning the 'in-channel' visors, as we have had several that have came off the vehicles and customers are...
Dealer Loaner - 08/21/2019
If one of our units is being used as a rental and it needs a new battery, would that be warrantable? I know the manual states stock units are the dealers responisbility , unless you have been maintaing the vehicle , but if it is being used regularly...
Forum - 08/27/2019
... by the Carrier. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group for assistance (US dealers: 888.414.6322)....
What Would You Do - 04/16 - 04/11/2016
... expressed concern with the paint peeling on the left side of the vehicle. The truck was purchased new and is well maintained by the original owner with low miles. While the vehicle is in warranty by miles, it is out of warranty by months (by approximately...
Re: Android Auto update - 04/12/2016
According to GM, I went through this on 25 PDI's - only time it is the .4 is when it is a previously sold vehicle - $10.00 is all we get for anything new or in stock. Not very fair
Blocked Warranty - 08/24/2016
If a customer has a vehicle that has a warranty block which lists ZREG as one of the blocked transactions. Can we perform a special coverage transaction on this vehicle if it is still within the parameters of the special coverage?
Forum - 09/02/2016
... or do you think it's best to add the Added Repair stamp and they use that? We have a new scheduler who puts everything under cp and a new service advisor who needs a lot of training too, and this has been very frustrating as it's yet another thing...
Purchased Used ? - 11/29/2016
Does anyone know how to find out if a customer bought a vehicle used? I'm asking in regards to doing policy transactions...one of the Limiting Factors is Purchased as a used vehicle (non-Certified)I don't know how to find that out??
Forum - 10/26/2016
A few other areas to check on the battery test code printout: from bulletin 15-06-03-002D: accurate battery type noted (e.g. flooded or Stop/Start AGM), accurate CCA for the vehicle and engine, and "out of vehicle" indicated.
What Would You Do - 10/15 - 10/02/2015
... states in the event the hem flange corrosion becomes a concern on lower door panels use the new tool that has been released by Kent Moore. The tool allows for the lower door hem flange to be opened, the rust treated, and the hem flange closed without...
GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
We had a vehicle in here with 2511 miles on it and had to do a transmission replacement. We ended up paying the customers first payment on the vehicle. How do I claim reimbursement? Labor op for this? I've looked through my bulletin on Goodwill/Policy...
What Would You Do - 12/15 - 12/01/2015
In October of this year, the owner of a 2014 GMC truck took their vehicle to the dealership for a GMC 2-Year Maintenance Service. The service advisor reviewed the Applicable Warranty section of IVH and noticed that the VIN had coverage through October...
Forum - 02/07/2017
... It might come down to all of the usual suspects for policy, like did customer purchase vehicle new, are they GM loyal, loyal service customers....would like to hear your outcome on it. Have a good one!...
CADILLAC CUST IN CADILLAC FROM ENTERPRISE REJECTING?? - 02/08/2017
I have a cadillac customer that was put into a cadillac enterprise vehicle for $47/per day ... It rejected that it exceeds the maximum allowed for service agent..... WHY??? We are in the dealer owned rental program & have a few vehicles...
Forum - 02/21/2017
Thanks for the suggestion eoswald! A couple resources that you may find helpful: From the Warranty News home page within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that...
Forum - 02/22/2017
... free oil and filter, tire rotations for the service maintenance program..you may want to check the vehicle history how many have been submitted for this vehicle..on 2016 its only 2 allowed 2015 its 4 ,24 months 24,000 miles hope this helps yo...
Emissions Coverage Limits - 02/02/2017
... more confusing! Just when you think you know something...you don't. Time for a new JL video on this too?...
CTS sedan window frame rear applique - 06/08/2017
... Should I use the op that pays the most as there are 4 parts removed to get this part off the vehicle....strange this vehicle does not have an op for this part. ...
Forum - 06/14/2017
... the job card with the explanation for use. You may also run into circumstances with a new vehicle (not sold yet) that needs a warranty repair will require it too, that's happened to us a few times....
Forum - 06/22/2017
... is repeating the same information over and over again. I can understand with very new advisors, but I run into the same issues with the experienced ones too. We have a monthly service meeting where anyone can bring up their concerns and I'm...
Forum - 03/22/2017
... service management at that time. If parts had to be ordered and the customer returns and a new job card is written up, it's still considered added, since the job wasn't on the original card when it was printed. My service manager verifies the repair...
Forum - 03/16/2017
oh ok sorry i misunderstood, no i dont have those cards but you can try to go into global warranty and do a vehicle history and look at the vehicle build and it may tell you what kind of van it is..! hope this helps you.
Forum - 03/31/2017
I called them on Feb 17th when I first found out we needed to add the sps codes to warranty claims. I noticed the new field the other day in Dealertrack when I submitted a new recall and had a spot for the dependancy code. I'm glad they finally...
Forum - 04/20/2017
... pay the original debited back claim, so I had to RESUBMIT the claim. Needless to say, the New Vehicle Damage 'team' put it into reject status, and nothing was done about it. After numerous "chat" sessions with them on GM's website (because...
Forum - 05/04/2017
OK, they are aware of this...my question is, what if they are out of 2016/17 vehicles? I know that they have a limited fleet of vehicles so I'm curious, if this were ever to happen, do we just have to turn them away from a rental? &nb...
dealer installed accessories !! - 03/01/2013
AN INTERNAL JOB CARD WAS MADE TO HAVE ACCESSORIES PUT ON A CUSTOMERS VEHICLE HOW DO I GO ABOUT PUTTING THIS INFO IN THE SYSTEM SO IT SHOWS TO BE ON THE VEHICLE BUILD?? THANKS FOR ANY HELP
Re: dealer installed accessories !! - 03/01/2013
... the part number. It will be a $0 transaction. I always check back to make sure it shows up on the vehicle build in the following days. Added accessories will show up on the bottom section of the vehicle build....
Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/15/2013
I have a vehicle that we goodwilled the steering rack on and the new part is leaking. I submitted it as a Service Agent Installed Part claim and it rejects for repeat repair? Has anyone else had this problem? I'm trying to avoid repeat repairs due...
REPAIRED BEFORE WARRANTY STARTED - 03/18/2013
I HAVE A CLAIM WHERE THE CUSTOMER TEST DROVE VEHICLE AND ENGINE STARTED TO MISS AND DIE, CUSTOMER WOULD NOT PURCAHSE VEHICLE UNTILL ISSUE WAS CORRECTED. WE HAD TO REPLACE THE FAF SENSOR . THIS CLAIMED REJECTED BECAUSE OF REPAIR BEFORE WARRANTY STARTED....
How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
I have a claim where we were able to install the rubber floor mats prior to the vehicle being delivered. I see that there is a labor op for it with the time listed at 0. Is there a way to submit this to clear it from the Vehicle history? Or does it...
POSTING TIME PUNCHES IN "REYNOLDS" - 07/18/2012
Our dispatcher in the past has always posted the tech time punches in the computer (indiviually) - but with the new owners & a new dispatcher (who is still learning the job), the service manager is have him total up the tech punches on the job line &...
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
... and possibly getting the DMA involved if needed. Or if the customer who bought the pre-owned vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different options could take place....
Re: Christmas Eve Hours - 12/19/2012
... else around is closed that we know of, and I'm pretty sure we will be working a full day on New Year's Eve...boo. Merry Christmas and Happy New Year everyone!...
Dexos credit submissions - 01/08/2013
I'm trying to submit for dexos credits from the end of December and they are rejecting with these errors - 903: Vehicle not compatible with Labour Code . (LTG Pub) 243 : Reject 903 cannot be authorized and must be corrected. All of the vehicles are 2011...
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Towing Labor Op? - 07/24/2014
... So now I have a tow bill with no repair. I used to use 0600162, but when I tried that it shows "vehicle not compatible with labor code". The vehicle is Certified, and still within powertrain. Am I just using the wrong op or is the towing not covered?...
... It might come down to all of the usual suspects for policy, like did customer purchase vehicle new, are they GM loyal, loyal service customers....would like to hear your outcome on it. Have a good one!...
CADILLAC CUST IN CADILLAC FROM ENTERPRISE REJECTING?? - 02/08/2017
I have a cadillac customer that was put into a cadillac enterprise vehicle for $47/per day ... It rejected that it exceeds the maximum allowed for service agent..... WHY??? We are in the dealer owned rental program & have a few vehicles...
Forum - 02/21/2017
Thanks for the suggestion eoswald! A couple resources that you may find helpful: From the Warranty News home page within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that...
Forum - 02/22/2017
... free oil and filter, tire rotations for the service maintenance program..you may want to check the vehicle history how many have been submitted for this vehicle..on 2016 its only 2 allowed 2015 its 4 ,24 months 24,000 miles hope this helps yo...
Emissions Coverage Limits - 02/02/2017
... more confusing! Just when you think you know something...you don't. Time for a new JL video on this too?...
CTS sedan window frame rear applique - 06/08/2017
... Should I use the op that pays the most as there are 4 parts removed to get this part off the vehicle....strange this vehicle does not have an op for this part. ...
Forum - 06/14/2017
... the job card with the explanation for use. You may also run into circumstances with a new vehicle (not sold yet) that needs a warranty repair will require it too, that's happened to us a few times....
Forum - 06/22/2017
... is repeating the same information over and over again. I can understand with very new advisors, but I run into the same issues with the experienced ones too. We have a monthly service meeting where anyone can bring up their concerns and I'm...
Forum - 03/22/2017
... service management at that time. If parts had to be ordered and the customer returns and a new job card is written up, it's still considered added, since the job wasn't on the original card when it was printed. My service manager verifies the repair...
Forum - 03/16/2017
oh ok sorry i misunderstood, no i dont have those cards but you can try to go into global warranty and do a vehicle history and look at the vehicle build and it may tell you what kind of van it is..! hope this helps you.
Forum - 03/31/2017
I called them on Feb 17th when I first found out we needed to add the sps codes to warranty claims. I noticed the new field the other day in Dealertrack when I submitted a new recall and had a spot for the dependancy code. I'm glad they finally...
Forum - 04/20/2017
... pay the original debited back claim, so I had to RESUBMIT the claim. Needless to say, the New Vehicle Damage 'team' put it into reject status, and nothing was done about it. After numerous "chat" sessions with them on GM's website (because...
Forum - 05/04/2017
OK, they are aware of this...my question is, what if they are out of 2016/17 vehicles? I know that they have a limited fleet of vehicles so I'm curious, if this were ever to happen, do we just have to turn them away from a rental? &nb...
dealer installed accessories !! - 03/01/2013
AN INTERNAL JOB CARD WAS MADE TO HAVE ACCESSORIES PUT ON A CUSTOMERS VEHICLE HOW DO I GO ABOUT PUTTING THIS INFO IN THE SYSTEM SO IT SHOWS TO BE ON THE VEHICLE BUILD?? THANKS FOR ANY HELP
Re: dealer installed accessories !! - 03/01/2013
... the part number. It will be a $0 transaction. I always check back to make sure it shows up on the vehicle build in the following days. Added accessories will show up on the bottom section of the vehicle build....
Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/15/2013
I have a vehicle that we goodwilled the steering rack on and the new part is leaking. I submitted it as a Service Agent Installed Part claim and it rejects for repeat repair? Has anyone else had this problem? I'm trying to avoid repeat repairs due...
REPAIRED BEFORE WARRANTY STARTED - 03/18/2013
I HAVE A CLAIM WHERE THE CUSTOMER TEST DROVE VEHICLE AND ENGINE STARTED TO MISS AND DIE, CUSTOMER WOULD NOT PURCAHSE VEHICLE UNTILL ISSUE WAS CORRECTED. WE HAD TO REPLACE THE FAF SENSOR . THIS CLAIMED REJECTED BECAUSE OF REPAIR BEFORE WARRANTY STARTED....
How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
I have a claim where we were able to install the rubber floor mats prior to the vehicle being delivered. I see that there is a labor op for it with the time listed at 0. Is there a way to submit this to clear it from the Vehicle history? Or does it...
POSTING TIME PUNCHES IN "REYNOLDS" - 07/18/2012
Our dispatcher in the past has always posted the tech time punches in the computer (indiviually) - but with the new owners & a new dispatcher (who is still learning the job), the service manager is have him total up the tech punches on the job line &...
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
... and possibly getting the DMA involved if needed. Or if the customer who bought the pre-owned vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different options could take place....
Re: Christmas Eve Hours - 12/19/2012
... else around is closed that we know of, and I'm pretty sure we will be working a full day on New Year's Eve...boo. Merry Christmas and Happy New Year everyone!...
Dexos credit submissions - 01/08/2013
I'm trying to submit for dexos credits from the end of December and they are rejecting with these errors - 903: Vehicle not compatible with Labour Code . (LTG Pub) 243 : Reject 903 cannot be authorized and must be corrected. All of the vehicles are 2011...
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Towing Labor Op? - 07/24/2014
... So now I have a tow bill with no repair. I used to use 0600162, but when I tried that it shows "vehicle not compatible with labor code". The vehicle is Certified, and still within powertrain. Am I just using the wrong op or is the towing not covered?...
What Would You Do - 01/15 - 12/19/2014
... service management approval. The technician completed both of the recall repairs, installed a new power steering pump to address the whine noise when turning and a new front cover gasket to correct the engine oil leak, with time documentation indicated...
Special Coverage - 11/17/2014
I'm pretty sure that if a vehicle is within warranty time and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for...
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
What Would You Do - 04/15 - 03/26/2015
... Metal contamination was throughout the transmission. TAC instructed the technician to install a new transmission to correct the concern. While the vehicle was being diagnosed and repaired, the customer was placed in a rental vehicle in order to return...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/06/2015
Customer enthusiasm is only used when the vehicle is still within the time and mileage limit warranty and not a result of a defect in material but the service manager has made a decision to cover the repairs. To cover a vehicle out of warranty you must...
Re: What Would You Do - 02/15 - 02/10/2015
I have to agree Roadside assistance should have been called to tow the vehicle doesn't look like the customer was too concerned about the vehicle being unsafe to drive, send them the bill..
Re: What Would You Do - 04/15 - 04/14/2015
... Metal contamination was throughout the transmission. TAC instructed the technician to install a new transmission to correct the concern. While the vehicle was being diagnosed and repaired, the customer was placed in a rental vehicle in order to return...
What Would You Do - 05/15 - 04/28/2015
... submitted for payment for the plug and labor to install. The claim rejected with error code 901: "vehicle not compatible with labor code 4020350" and corresponding error 243: "reject 901 cannot be authorized and must be corrected." After reviewing...
FAILED PART CLAIM ON SAME RO - 06/22/2015
... had a 2014 Spark in the shop for repairs, tech found the w/s wiper switch was shorted. Installed a new switch and the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim...
What Would You Do - 06/15 - 06/02/2015
... be installed when replacing the failed/suspect component. Take for example the installation of a new water pump; SI lists installing 2 NEW front cover bolts as part of the repair procedure. These new bolts must be charged out on the job card with the...
Transportation Damage claims - 11/16/2009
... Driver signed the delivery receipt, and we faxed the LON to the carrier. Do we have to call the New Vehicle section of the DBC or does that LON with the carrier take care of it? Thanks in advance!...
Re: Question? Is an Avalanche considered at Crew Cab or Utility - 11/20/2009
Based on the LTG in SI the Avalanche is a Sport Utility Vehicle. See also the VIN System within SI > Service Manual: Vehicle Identification Number (VIN) System Position VIN position 7 defines the body type; for model years 2007-2009 a 2 in that position...
GW QUESTION cause/complaint codes - 01/18/2010
Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks alot Dan
Re: Global Warranty Management - 01/27/2010
More GW questions: In the old WINS system, the complaint code/fail code for a rental vehicle or shuttle was MJ/98. What are you supposed to use for the new complaint code/cause code under GW? Can you tell we're switching over now??
Re: sirius xm - 10/27/2009
... to P&P 1.2.2.2 - Damage Due to Accidents, Misuse, or Alterations which specifically states: The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following: Collision, fire, theft, freezing, vandalism, riot, explosion...
GM'S REQUEST FOR INSPECTION ON BUYBACK - 10/15/2009
I HAVE A VEHICLE GM HAS SENT A REQUEST FOR US TO INSPECT BEFORE THEY PICK UP THE VEHICLE FOR BUYBACK.. IT CAME IN FOR A C.E.L. WE FOUND CODES & LOW OIL LEVEL - WE CHANGED OIL & FILTER -- ALSO REAR DIFFERENTIAL NOISE & JERKY - WE CHECKED DIFF FLUID & ROAD...
Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!
Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.
Re: Global Warranty - 08/13/2009
"General Motors is pleased to announce the new Global Warranty Management (GWM), which will replace the existing WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world,...
Re: 2010 CAMARO - STRIPS - 08/04/2009
... with the cost in net. The labor rate on these is at $70.00 an hour. Make sure you check under the vehicle build to see what strip package is on the vehicle. ...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet. (These were stock vehicles) However if a customer comes in complaining about the steering and we find...
Re: ADP System - 02/03/2010
we are on adp now but will be getting new system in March..ADP tells me to keep submitting warranty as usual but Im a little skeptical...don't know if I should be coding claims different like cause and fail codes or do I submit claims on GWM until our...
Re: Deductible - 02/23/2010
... from this repair our rep has authorized this reimbursment. When I put it into GWM am I starting a new transaction? Is it for a reimbursement or a deductible waive? Or should I just start a new Job card and apply for reimbursment? ...
recall for the heated wiper fluid - 06/08/2010
ok so i got a call from a customer saying that the usa today has a story saying gm is gonna pay owners of certain vehicles with heated wiper fluid $100 for disabling it permantly from their vehicles....has anyone heard anything from GM about this and...
Re: rental car - 06/21/2010
In Mays newsletter it list Z1000 as the new labor op for transportation with no repair. I have only applied for courtesy transport. Would you let me know if it pays for the rental
... service management approval. The technician completed both of the recall repairs, installed a new power steering pump to address the whine noise when turning and a new front cover gasket to correct the engine oil leak, with time documentation indicated...
Special Coverage - 11/17/2014
I'm pretty sure that if a vehicle is within warranty time and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for...
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
What Would You Do - 04/15 - 03/26/2015
... Metal contamination was throughout the transmission. TAC instructed the technician to install a new transmission to correct the concern. While the vehicle was being diagnosed and repaired, the customer was placed in a rental vehicle in order to return...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/06/2015
Customer enthusiasm is only used when the vehicle is still within the time and mileage limit warranty and not a result of a defect in material but the service manager has made a decision to cover the repairs. To cover a vehicle out of warranty you must...
Re: What Would You Do - 02/15 - 02/10/2015
I have to agree Roadside assistance should have been called to tow the vehicle doesn't look like the customer was too concerned about the vehicle being unsafe to drive, send them the bill..
Re: What Would You Do - 04/15 - 04/14/2015
... Metal contamination was throughout the transmission. TAC instructed the technician to install a new transmission to correct the concern. While the vehicle was being diagnosed and repaired, the customer was placed in a rental vehicle in order to return...
What Would You Do - 05/15 - 04/28/2015
... submitted for payment for the plug and labor to install. The claim rejected with error code 901: "vehicle not compatible with labor code 4020350" and corresponding error 243: "reject 901 cannot be authorized and must be corrected." After reviewing...
FAILED PART CLAIM ON SAME RO - 06/22/2015
... had a 2014 Spark in the shop for repairs, tech found the w/s wiper switch was shorted. Installed a new switch and the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim...
What Would You Do - 06/15 - 06/02/2015
... be installed when replacing the failed/suspect component. Take for example the installation of a new water pump; SI lists installing 2 NEW front cover bolts as part of the repair procedure. These new bolts must be charged out on the job card with the...
Transportation Damage claims - 11/16/2009
... Driver signed the delivery receipt, and we faxed the LON to the carrier. Do we have to call the New Vehicle section of the DBC or does that LON with the carrier take care of it? Thanks in advance!...
Re: Question? Is an Avalanche considered at Crew Cab or Utility - 11/20/2009
Based on the LTG in SI the Avalanche is a Sport Utility Vehicle. See also the VIN System within SI > Service Manual: Vehicle Identification Number (VIN) System Position VIN position 7 defines the body type; for model years 2007-2009 a 2 in that position...
GW QUESTION cause/complaint codes - 01/18/2010
Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks alot Dan
Re: Global Warranty Management - 01/27/2010
More GW questions: In the old WINS system, the complaint code/fail code for a rental vehicle or shuttle was MJ/98. What are you supposed to use for the new complaint code/cause code under GW? Can you tell we're switching over now??
Re: sirius xm - 10/27/2009
... to P&P 1.2.2.2 - Damage Due to Accidents, Misuse, or Alterations which specifically states: The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following: Collision, fire, theft, freezing, vandalism, riot, explosion...
GM'S REQUEST FOR INSPECTION ON BUYBACK - 10/15/2009
I HAVE A VEHICLE GM HAS SENT A REQUEST FOR US TO INSPECT BEFORE THEY PICK UP THE VEHICLE FOR BUYBACK.. IT CAME IN FOR A C.E.L. WE FOUND CODES & LOW OIL LEVEL - WE CHANGED OIL & FILTER -- ALSO REAR DIFFERENTIAL NOISE & JERKY - WE CHECKED DIFF FLUID & ROAD...
Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!
Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.
Re: Global Warranty - 08/13/2009
"General Motors is pleased to announce the new Global Warranty Management (GWM), which will replace the existing WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world,...
Re: 2010 CAMARO - STRIPS - 08/04/2009
... with the cost in net. The labor rate on these is at $70.00 an hour. Make sure you check under the vehicle build to see what strip package is on the vehicle. ...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet. (These were stock vehicles) However if a customer comes in complaining about the steering and we find...
Re: ADP System - 02/03/2010
we are on adp now but will be getting new system in March..ADP tells me to keep submitting warranty as usual but Im a little skeptical...don't know if I should be coding claims different like cause and fail codes or do I submit claims on GWM until our...
Re: Deductible - 02/23/2010
... from this repair our rep has authorized this reimbursment. When I put it into GWM am I starting a new transaction? Is it for a reimbursement or a deductible waive? Or should I just start a new Job card and apply for reimbursment? ...
recall for the heated wiper fluid - 06/08/2010
ok so i got a call from a customer saying that the usa today has a story saying gm is gonna pay owners of certain vehicles with heated wiper fluid $100 for disabling it permantly from their vehicles....has anyone heard anything from GM about this and...
Re: rental car - 06/21/2010
In Mays newsletter it list Z1000 as the new labor op for transportation with no repair. I have only applied for courtesy transport. Would you let me know if it pays for the rental
Re: hit the road package - 10/13/2010
that is the right time for hit the road package..i had the same problem last week the accessories we added were not in the vehicle build to be dealer installed that may be the same problem ...check the vehicle build...
Re: PDI FLUIDS - 08/19/2010
... PDI fluids as net items (including washer fluid) and chalk it up to shop supplies with customer vehicles. We have a dollar amount billed for each fluid add in net items for each PDI we do and get paid per vehicle when it's downloaded....
SPECIAL COVERAGE VS RENTAL - 03/27/2012
I have an on-going battle with my advisors.... Does vehicles covered by a special coverage get provided a rental .... I thought I read somewhere? that they only get a rental IF there vehicle was still within 3/36 --- past 3/36 that receive the benefit...
Re: 2013 PDI LABOR OPS - 03/01/2012
J&L probably hasn't developed a card yet as we are just starting to see 2013 vehicles released. You can always find it through labor time guide for the vehicle. Labor op Z7000
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: Powertrain Coverage -transfer case - 06/14/2012
... the vehicle over 5 years old? We have had this problem with delivery dates/model years with the new empowerment rules....
GM Dealer Rent-A-Car - 04/05/2012
Is there a rule on the same day rentals.Like does the repair need to be 2 or 3 hours before we can give them a vehicle.Or can the repair just be like .3 for a panel install but the customer is dropping the vehicle off.I cant see myself running a ticket...
Re: TRANSPORTATION CLAIM OLH - 04/11/2012
It's been a while, but I think you do have to call DBC New Vehicle Damage and they have to approve the OLH ahead of time, and then it has to be routed to them for approvals, can't self authorize it.
Re: cpo maintenance rejecting - 05/07/2012
Thank you, it went through as a ZREG. Do you know if this was corrected in the Warranty Newsletter and I just missed it? or did they change their minds after the Newsletter was printed?
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
DRAC cars - 08/18/2011
We recently started using 3 DRAC vehicles, but I am not able to claim the full $42. Global will only pay when I change it to the old $38. Does anyone know why this might be happening? Is there a special way to indicate in Global that these are DRAC...
Re: DRAC cars - 08/22/2011
I can't find the message anywhere either, but as I recall you had to be a Buick or GMC dealer, and had to have a certain # of Buick or GMC vehicles in DRAC service for the $42 rate to apply. Maybe you aren't up to the # of vehicles they require??
Customer Enthusiasm - 07/22/2011
My service manager is planning on giving a customer 2 new keys/key fobs for their vehicle due to problems we had getting them cut. They come from GM cut backwards. We were able to find blank ones and get them cut at another dealer. Now, is this customer...
PDI w CEL - 05/28/2011
A vehicle came off the delivery truck with a check engine light on, how do I even start the claim for that? Warranty hasn't "officially" started yet because the vehicle hasn't been sold. Is it and add-on to the pdi inspection....?
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
TRANSPORTATION CLAIMS - 04/04/2011
WE HAVE A T-CLAIM WHERE THE VEHICLE HAS SOME SPOTS ON IN THAT HAS ATE INTO THE PAINT.CAME OFF THE TRANSPORTER LIKE THAT.SERVICE MANAGER DIDNT CATCH IT WHEN THE VEHICLE CAME IN ON 3-26-11.CAN I STILL RUN IT AS A T-CLAIM.
Re: TRANSPORTATION CLAIMS - 04/05/2011
IF THE PAINT PROBLEM WAS CAUGHT AFTER THE VEHICLE WAS DELIVERED THEN A 24 HOUR LETTER SHOULD HAVE BEEN WRITTEN AND SENT TO THE CARRIER..DONT THINK A T-CLAIM CAN BE SUBMITTED NOW IF THE VEHICLE CAME IN 3-26..YOU MAY WANT TO CALL DBC AND GET THEIR IMPU...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
I thought I seen in one of the newsletters information about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to...
Do you check.....? - 02/23/2011
Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would...
Re: We need your warranty success story! - 12/17/2010
... and the dealer told me your program was available for me to use..this old lady learns something new everyday from the newsletters and forums. this program has made me a better warranty adm.and i look forward to improving for years to come...connie...
Emission Warranty - 11/15/2010
We have an 07 GMC Envoy in the shop, tech says vehicle needs a purge solenoid, advisor says not covered under emission warranty, I say it is. Can anyone help solve our dispute? VIS II says vehicle emission select component ltd wty 4/6/15, 80031 miles....
Re: srta trans warranty - 11/16/2010
The vehicle was a tow in, so we were able to hoist it and verify the cutomer's concerns. The flush code that you need is from the new assembly when you enter in the claim in Global Connect.
Re: GM Radio Upgrade ? - 11/19/2010
... the event that the accessory needs to be repaired or replaced during the vehicles bumper to bumper new vehicle limited warranty. Future accessory repair transactions will reject if a corresponding install transaction has not been submitted. The...
Requirements - 02/09/2011
... that techs are supposed to have attached to job cards on trans and engine jobs. Due to having new people both on the writer's desk and in the shop we're having some issues with them just not knowing all of the ins and outs of warranty requirements....
that is the right time for hit the road package..i had the same problem last week the accessories we added were not in the vehicle build to be dealer installed that may be the same problem ...check the vehicle build...
Re: PDI FLUIDS - 08/19/2010
... PDI fluids as net items (including washer fluid) and chalk it up to shop supplies with customer vehicles. We have a dollar amount billed for each fluid add in net items for each PDI we do and get paid per vehicle when it's downloaded....
SPECIAL COVERAGE VS RENTAL - 03/27/2012
I have an on-going battle with my advisors.... Does vehicles covered by a special coverage get provided a rental .... I thought I read somewhere? that they only get a rental IF there vehicle was still within 3/36 --- past 3/36 that receive the benefit...
Re: 2013 PDI LABOR OPS - 03/01/2012
J&L probably hasn't developed a card yet as we are just starting to see 2013 vehicles released. You can always find it through labor time guide for the vehicle. Labor op Z7000
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: Powertrain Coverage -transfer case - 06/14/2012
... the vehicle over 5 years old? We have had this problem with delivery dates/model years with the new empowerment rules....
GM Dealer Rent-A-Car - 04/05/2012
Is there a rule on the same day rentals.Like does the repair need to be 2 or 3 hours before we can give them a vehicle.Or can the repair just be like .3 for a panel install but the customer is dropping the vehicle off.I cant see myself running a ticket...
Re: TRANSPORTATION CLAIM OLH - 04/11/2012
It's been a while, but I think you do have to call DBC New Vehicle Damage and they have to approve the OLH ahead of time, and then it has to be routed to them for approvals, can't self authorize it.
Re: cpo maintenance rejecting - 05/07/2012
Thank you, it went through as a ZREG. Do you know if this was corrected in the Warranty Newsletter and I just missed it? or did they change their minds after the Newsletter was printed?
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
DRAC cars - 08/18/2011
We recently started using 3 DRAC vehicles, but I am not able to claim the full $42. Global will only pay when I change it to the old $38. Does anyone know why this might be happening? Is there a special way to indicate in Global that these are DRAC...
Re: DRAC cars - 08/22/2011
I can't find the message anywhere either, but as I recall you had to be a Buick or GMC dealer, and had to have a certain # of Buick or GMC vehicles in DRAC service for the $42 rate to apply. Maybe you aren't up to the # of vehicles they require??
Customer Enthusiasm - 07/22/2011
My service manager is planning on giving a customer 2 new keys/key fobs for their vehicle due to problems we had getting them cut. They come from GM cut backwards. We were able to find blank ones and get them cut at another dealer. Now, is this customer...
PDI w CEL - 05/28/2011
A vehicle came off the delivery truck with a check engine light on, how do I even start the claim for that? Warranty hasn't "officially" started yet because the vehicle hasn't been sold. Is it and add-on to the pdi inspection....?
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
TRANSPORTATION CLAIMS - 04/04/2011
WE HAVE A T-CLAIM WHERE THE VEHICLE HAS SOME SPOTS ON IN THAT HAS ATE INTO THE PAINT.CAME OFF THE TRANSPORTER LIKE THAT.SERVICE MANAGER DIDNT CATCH IT WHEN THE VEHICLE CAME IN ON 3-26-11.CAN I STILL RUN IT AS A T-CLAIM.
Re: TRANSPORTATION CLAIMS - 04/05/2011
IF THE PAINT PROBLEM WAS CAUGHT AFTER THE VEHICLE WAS DELIVERED THEN A 24 HOUR LETTER SHOULD HAVE BEEN WRITTEN AND SENT TO THE CARRIER..DONT THINK A T-CLAIM CAN BE SUBMITTED NOW IF THE VEHICLE CAME IN 3-26..YOU MAY WANT TO CALL DBC AND GET THEIR IMPU...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
I thought I seen in one of the newsletters information about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window while trying to...
Do you check.....? - 02/23/2011
Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would...
Re: We need your warranty success story! - 12/17/2010
... and the dealer told me your program was available for me to use..this old lady learns something new everyday from the newsletters and forums. this program has made me a better warranty adm.and i look forward to improving for years to come...connie...
Emission Warranty - 11/15/2010
We have an 07 GMC Envoy in the shop, tech says vehicle needs a purge solenoid, advisor says not covered under emission warranty, I say it is. Can anyone help solve our dispute? VIS II says vehicle emission select component ltd wty 4/6/15, 80031 miles....
Re: srta trans warranty - 11/16/2010
The vehicle was a tow in, so we were able to hoist it and verify the cutomer's concerns. The flush code that you need is from the new assembly when you enter in the claim in Global Connect.
Re: GM Radio Upgrade ? - 11/19/2010
... the event that the accessory needs to be repaired or replaced during the vehicles bumper to bumper new vehicle limited warranty. Future accessory repair transactions will reject if a corresponding install transaction has not been submitted. The...
Requirements - 02/09/2011
... that techs are supposed to have attached to job cards on trans and engine jobs. Due to having new people both on the writer's desk and in the shop we're having some issues with them just not knowing all of the ins and outs of warranty requirements....
Re: GM warranty quiz jan 11-2 - 01/21/2011
From P&P Article 1.4.14: The New Vehicle Limited Warranty is void on any vehicle with a title that has been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically which...
Re: What constitutes tampering? - 01/04/2011
... but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured...
Re: Another fuel question - 06/26/2009
I have claimed fuel in net under the repair. If it were my vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with t...
Re: OLD RECALL #07217 - 06/16/2009
... service etc are considered courtesy transportation. Since you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on the vehicle you put them in. But again just...
CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/21/2009
BATTLEING WITH ADVISORS: VEHICLE WRITTEN UP FOR "CLUNK NOISE HEARD WHEN DRIVING VEHICLE OVER ROUGH ROADS.. WE PERFORMED BULLETIN #04-03-08-006 ADDING FOAM - CHECKING CLEARANCE ---- CUST TRIED TO PICK UP: HEARD CLUNK COMING FROM STEERING.. WE REPLACED...
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/22/2009
... STOP. IF THE CUSTOMER PICKED IT UP AND COMPLAINED ABOUT ANOTHER NOISE, THERE SHOULD HAVE BEEN A NEW WORK ORDER WRITTEN UP ON IT. THAT WAY NO OLH, NO DELETING LINES, ADDING LINES OR PYAMIDING....
EVAP VENT VALVE LABOR OP - 02/18/2009
WE ARE WORKING ON A 2007 SILVERADO 1/2 TON REPLACEMENT OF EVAP VENT VALVE SOLENOID LABOR OP J6441. ALL OF A SUDDEN THAT LABOR OP DOES NOT APPLY TO VEHICLE? HAS ANYONE ELSE SEEN THIS? AND DOES ANYONE KNOW WHAT THE NEW LABOR OP IS? THANKS
Re: J6354 - 03/25/2009
Per DBC #04-06-04-036E does not apply to many vehicles based on the following paragraph: Emissions-related calibration updates will be announced through a GM Technical Service Bulletin with specific guidelines of coverage for each model affected. A special...
Re: OLD RECALL LISTING ???? - 04/13/2009
Vehicles over 11 years will reject, even a recall, but they don't need to be H-routed anymore, you can get them thru with Auth G. Reference #G_0000012201 dated 9/24/08 Effective immediately, the following areas will no longer require District Service ...
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
cadillac premium care - 07/17/2008
can someone help me with how to claim Cadillac Premium care LOF and Rotate . Checked GMVIS and vehicle is covered under premium care until 2-14-2010 50,000 miles. vehicle only has 10,222 as of right now. Thanks for your help!
Re: How is business? - 12/05/2008
... Service has good and bad days. We have many people having major maintenances done to their vehicles. People are more interested in getting vehicles they already have fixed. We do have warranty coming in but not as heavy as several months ago....
Re: BANKRUPTCY - 12/15/2008
... be surprised if they defer to once a month.have allready done so with incentive payments on new vehicles.drives the office manager crazy.I submitt claims all day long when I close them....
Re: Transportation claims - 10/21/2008
Newest update on this - the claim STILL has not debited back yet for me to add the paint and materials. Even better is the person I'm dealing with in the new car dept. is off until tomorrow. GM called and wants to pick it up so they can take it to auction. ...
What would you do (Battery Claim)? - 10/11/2008
Vehicle is towed in. Battery checks 14 CCA, but Tech forgets to put in last 4 of VIN to get battery code to print. Later, doing Out-of-vehicle test; message "Battery Unstable" keeps coming up. How would you try to claim this?
Re: PDI TIME FOR 08 G8 - 03/20/2008
DOES ANYONE KNOW WHAT THE PDI TIME FOR NEW 08 G8 IS??I THINK IT PAYS 1.3, I JUST WANTED TO MAKE SURE. ITS NOT LISTED ON THE NEW PDI TIME GUIDE.
Re: Rules Have Reasons - 04/01/2008
OMG! Thank heaven no one was hurt! I watched a car fall off of a lift a few years back. NOBODY is allowed in the vehicle higher than 1 foot off the ground. Customers absolutely are not allowed to stay in their vehicles or go into the shop unaccompanied....
Re: Rules Have Reasons - 04/01/2008
We were very lucky no one got hurt. The man who drove his vehicle into the shop told his insurance company that it was hid idea to drive his vehicle into the shop, and we tried to talk him out of it. His insurance company paid us for the alignment machine...
GOODWILL/EMPOWERMENT - 03/11/2008
I THINK I READ SOMEWHERE THAT GOODWILL ASSISTANCE IS TO BE USED FOR CUSTOMER VEHICLES ONLY AND NOT "IN STOCK" VEHICLES. CAN ANYONE DIRECT ME TO A BULLETIN OR DOCUMENT THAT MIGHT STATE THAT? I'VE ALREADY LOOKED AT 05-00-89-055B WHICH DESCRIBES DEALER...
What Would You Do? 01/08 - 02/07/2008
A customer had their vehicle in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer...
Re: What Would You Do? 01/08 - 02/22/2008
[quote] Admin: A customer had their vehicle in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed...
Re: Tire Warranty - 06/25/2008
I would say NO, you cant submit any warranty claims on vehicles beyond the 3/36 without using goodwill. They will be rejected. You can use any document (tsb or PIT) to direct the technician on the necessary repair, but it would be customer pay if the...
Re: Exterior Roof Panel - 06/10/2008
If the vehicle is still under warranty process the claim with the appropriate labor operation from the labor time guide. For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: VPP CHROME PACKAGE - 05/02/2008
IF ITS THE PACKAGE I'M THINKING OF.....FOR NEW VEHICLES/PREP, THEN I BELIEVE THIS IS PREPAID THROUGH THE PARTS ACCOUNT, AND DO NOT HAVE TO BE SUBMITTED AS A CLAIM TO GENERAL MOTORS. CHECK WITH YOUR SERVICE MGR OR PARTS MGR TO BE SURE---
From P&P Article 1.4.14: The New Vehicle Limited Warranty is void on any vehicle with a title that has been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically which...
Re: What constitutes tampering? - 01/04/2011
... but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured...
Re: Another fuel question - 06/26/2009
I have claimed fuel in net under the repair. If it were my vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with t...
Re: OLD RECALL #07217 - 06/16/2009
... service etc are considered courtesy transportation. Since you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on the vehicle you put them in. But again just...
CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/21/2009
BATTLEING WITH ADVISORS: VEHICLE WRITTEN UP FOR "CLUNK NOISE HEARD WHEN DRIVING VEHICLE OVER ROUGH ROADS.. WE PERFORMED BULLETIN #04-03-08-006 ADDING FOAM - CHECKING CLEARANCE ---- CUST TRIED TO PICK UP: HEARD CLUNK COMING FROM STEERING.. WE REPLACED...
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/22/2009
... STOP. IF THE CUSTOMER PICKED IT UP AND COMPLAINED ABOUT ANOTHER NOISE, THERE SHOULD HAVE BEEN A NEW WORK ORDER WRITTEN UP ON IT. THAT WAY NO OLH, NO DELETING LINES, ADDING LINES OR PYAMIDING....
EVAP VENT VALVE LABOR OP - 02/18/2009
WE ARE WORKING ON A 2007 SILVERADO 1/2 TON REPLACEMENT OF EVAP VENT VALVE SOLENOID LABOR OP J6441. ALL OF A SUDDEN THAT LABOR OP DOES NOT APPLY TO VEHICLE? HAS ANYONE ELSE SEEN THIS? AND DOES ANYONE KNOW WHAT THE NEW LABOR OP IS? THANKS
Re: J6354 - 03/25/2009
Per DBC #04-06-04-036E does not apply to many vehicles based on the following paragraph: Emissions-related calibration updates will be announced through a GM Technical Service Bulletin with specific guidelines of coverage for each model affected. A special...
Re: OLD RECALL LISTING ???? - 04/13/2009
Vehicles over 11 years will reject, even a recall, but they don't need to be H-routed anymore, you can get them thru with Auth G. Reference #G_0000012201 dated 9/24/08 Effective immediately, the following areas will no longer require District Service ...
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
cadillac premium care - 07/17/2008
can someone help me with how to claim Cadillac Premium care LOF and Rotate . Checked GMVIS and vehicle is covered under premium care until 2-14-2010 50,000 miles. vehicle only has 10,222 as of right now. Thanks for your help!
Re: How is business? - 12/05/2008
... Service has good and bad days. We have many people having major maintenances done to their vehicles. People are more interested in getting vehicles they already have fixed. We do have warranty coming in but not as heavy as several months ago....
Re: BANKRUPTCY - 12/15/2008
... be surprised if they defer to once a month.have allready done so with incentive payments on new vehicles.drives the office manager crazy.I submitt claims all day long when I close them....
Re: Transportation claims - 10/21/2008
Newest update on this - the claim STILL has not debited back yet for me to add the paint and materials. Even better is the person I'm dealing with in the new car dept. is off until tomorrow. GM called and wants to pick it up so they can take it to auction. ...
What would you do (Battery Claim)? - 10/11/2008
Vehicle is towed in. Battery checks 14 CCA, but Tech forgets to put in last 4 of VIN to get battery code to print. Later, doing Out-of-vehicle test; message "Battery Unstable" keeps coming up. How would you try to claim this?
Re: PDI TIME FOR 08 G8 - 03/20/2008
DOES ANYONE KNOW WHAT THE PDI TIME FOR NEW 08 G8 IS??I THINK IT PAYS 1.3, I JUST WANTED TO MAKE SURE. ITS NOT LISTED ON THE NEW PDI TIME GUIDE.
Re: Rules Have Reasons - 04/01/2008
OMG! Thank heaven no one was hurt! I watched a car fall off of a lift a few years back. NOBODY is allowed in the vehicle higher than 1 foot off the ground. Customers absolutely are not allowed to stay in their vehicles or go into the shop unaccompanied....
Re: Rules Have Reasons - 04/01/2008
We were very lucky no one got hurt. The man who drove his vehicle into the shop told his insurance company that it was hid idea to drive his vehicle into the shop, and we tried to talk him out of it. His insurance company paid us for the alignment machine...
GOODWILL/EMPOWERMENT - 03/11/2008
I THINK I READ SOMEWHERE THAT GOODWILL ASSISTANCE IS TO BE USED FOR CUSTOMER VEHICLES ONLY AND NOT "IN STOCK" VEHICLES. CAN ANYONE DIRECT ME TO A BULLETIN OR DOCUMENT THAT MIGHT STATE THAT? I'VE ALREADY LOOKED AT 05-00-89-055B WHICH DESCRIBES DEALER...
What Would You Do? 01/08 - 02/07/2008
A customer had their vehicle in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer...
Re: What Would You Do? 01/08 - 02/22/2008
[quote] Admin: A customer had their vehicle in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed...
Re: Tire Warranty - 06/25/2008
I would say NO, you cant submit any warranty claims on vehicles beyond the 3/36 without using goodwill. They will be rejected. You can use any document (tsb or PIT) to direct the technician on the necessary repair, but it would be customer pay if the...
Re: Exterior Roof Panel - 06/10/2008
If the vehicle is still under warranty process the claim with the appropriate labor operation from the labor time guide. For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: VPP CHROME PACKAGE - 05/02/2008
IF ITS THE PACKAGE I'M THINKING OF.....FOR NEW VEHICLES/PREP, THEN I BELIEVE THIS IS PREPAID THROUGH THE PARTS ACCOUNT, AND DO NOT HAVE TO BE SUBMITTED AS A CLAIM TO GENERAL MOTORS. CHECK WITH YOUR SERVICE MGR OR PARTS MGR TO BE SURE---
Re: SUNROOF GLASS (LABOR OP ??) - 05/21/2008
In VIS, the vehicle build section states this vehicle has a "transparent removable roof panel", not a "sunroof". I looked up an opcode for the roof panel replacement for the nearest opcode.... maybe B2298: Roof Lift Off Panel Replacement will work? Also...
TIRE PRESSURE MONITOR - 11/14/2007
Service tire message is displayed. Sensors need to be relearned to the vehicle, all SI's are completed. Does anybody feel this is a warranty repair or possibly customer getting the vehicle in the learning mode not understanding what they just did? If...
Remotes-Programming Labor Op - 01/02/2008
I have not been able to find a labor operation for programming remotes on the 2007 and newer vehicles. Is there one that I have missed?
Electrical intermittents - 12/14/2007
Had a new 2006 GMC Envoy in our shop for multiple electrical problems and intermittents. after checking out problems found vehicle had been struck by lightning coming through the pass outside mirror and exiting through the trailer hitch.
Forum - 09/19/2007
Most of the time at our place the S-A's run a VIS on the vehicles. That's the way it should be in my opinion. If we run it in the back following repair work it's much too late to catch open campaigns, warranty blocks or any other bad things that could...
PDI Fluid Adds - 09/19/2007
I have searched high & low for information on new vehicle prep fluid adds. I know the op code is Z6999, but WHAT is the allowable amount? How far back can I go (retroactively) to claim these? HELP!?!?!?
PDI Audit - 09/19/2007
... must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles in inventory, service management is to sign the repair order authorizing the work prior to repair....
Open Repair Orders - 09/25/2007
The only time the repair order should be kept open is when the vehicle remains in the shop, i.e.odometer replacement, car cannot be driven, or if driving the vehicle will cause further damage. The Dealer Policy Manual does state that the claim must...
The Rooster's Crow - 12/27/2007
... the vehicle, and bring it back if he continued to have problems with roosters crowing, but we knew of nothing in the vehicle that would cause this condition. The next day like clockwork, the man was back, and even more irritated. He informed us that...
Hello Members - 09/19/2007
Welcome to our new Warranty Community Forum designed exclusively for Warranty Administration Program members! We are excited about the new forum but we need your help to get it started! Please select one of the new forum categories to ask questions,...
Re: HELP - 05/01/2008
1 - ARTICLE 1 1.1 - General Motors Warranties 1.1.1 - 2008 GM New Vehicle Limited Warranties 1.1.1.1 - 2008 General Motors Corporation New Car, Light Duty Truck and Medium Duty Truck Limited Warranty
Re: California Seletc Component Coverage - 07/08/2008
... Federal Emission Warranty E1 Select California Emission Related Components NA 7/70 on vehicles with GVW < 14,000#s NA E2 Select Federal/California Emission Related Components 8/80 on vehicles with GVW < 8,500#s 8/80 on vehicles with GVW <...
Little Tiggers - 12/09/2008
... who drives a Trailblazer equipped with Onstar, lives 25 miles north of us out in the country. Her vehicle had been parked in a barn on her property. The Service Engine Soon light came on, and Onstar contacted her to bring the vehicle to the dealership...
Re: Same RO, 2 repair attempts - 03/04/2009
... the U.S. have adopted consumer protection legislation (known as Lemon Laws) which provide vehicle owners with recourse against dealers and manufacturers for repeat repairs and/or the lack of use of the vehicle over an extended period because of the repairs. •...
Re: CUSTOMERS SIGNATURES - 01/20/2009
... for sure, but here's what the company lawyers have told our owners. If the dealership works on a vehicle, completes a repair but fails to get the customer signature on the hard copy giving us permission to do the work, the customer isn't legally required...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... account 231/237, for the replacement vehicle when it becomes necessary to trade a customer into a new GM vehicle. Account 231/237 represents the net-net invoice (for Saab, net amount). Dealer gets 125% of their advertising monies back from the GM Individual...
Re: What constitutes tampering? - 01/06/2011
... but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured...
Dexos Oil - 12/22/2010
FYI: All 2011 vehicles are required to use engine oil with the dexos certification mark on the container. They are filled at the factory with dexos-approved engine oil. The 2011 owner's manual states- "Notice: Use only engine oil that is approved to...
Re: Do you check.....? - 02/25/2011
[quote] hkchevy1: Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this....
Service Call - 11/21/2011
... that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence & he checks the battery, no problem found & jump starts the vehicle, and is done. Tech returns to vehicle...
Information on VISS - 06/06/2012
... I attempted to submit a goodwill claim (she was out by 240 miles), the claim rejected stating the vehicle has an Aftermarket Non-GM warranty. I contacted the customer who states she does not and never has had an extended warranty. I called DBC and...
Re: CURIOUS ABOUT PAY - 01/25/2012
... Volvo, Suzuki) and went from part time (for about 15 years)to full time one year ago. I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked what I felt I should get when coming back full time so I said I...
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
... week, had tracking AND signed verification. They debited the claim and said that the person in receiving signs for the whole truck and can't possibly sign for each part individually. I really don't know how that would be our dealership's fault, so...
REYNOLDS-DMS BATCH VS DMS INTERACTIVE - 03/09/2010
(DAY 2 ON GLOBAL)... CLARIFICATION NEEDED ---- IF WE WERE SUBMITTING THRU REYNOLDS-DMS BATCHING OVERNIGHT, THEN RECEIVING A CM EVERY TUES-FRI CAN I: TRANSMIT THRU DMS INTERACTIVE (WHICH IS NICE FOR THE IMMEDIATE RESPONCE) & WILL THEY SHOW ON A CREDIT...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
In VIS, the vehicle build section states this vehicle has a "transparent removable roof panel", not a "sunroof". I looked up an opcode for the roof panel replacement for the nearest opcode.... maybe B2298: Roof Lift Off Panel Replacement will work? Also...
TIRE PRESSURE MONITOR - 11/14/2007
Service tire message is displayed. Sensors need to be relearned to the vehicle, all SI's are completed. Does anybody feel this is a warranty repair or possibly customer getting the vehicle in the learning mode not understanding what they just did? If...
Remotes-Programming Labor Op - 01/02/2008
I have not been able to find a labor operation for programming remotes on the 2007 and newer vehicles. Is there one that I have missed?
Electrical intermittents - 12/14/2007
Had a new 2006 GMC Envoy in our shop for multiple electrical problems and intermittents. after checking out problems found vehicle had been struck by lightning coming through the pass outside mirror and exiting through the trailer hitch.
Forum - 09/19/2007
Most of the time at our place the S-A's run a VIS on the vehicles. That's the way it should be in my opinion. If we run it in the back following repair work it's much too late to catch open campaigns, warranty blocks or any other bad things that could...
PDI Fluid Adds - 09/19/2007
I have searched high & low for information on new vehicle prep fluid adds. I know the op code is Z6999, but WHAT is the allowable amount? How far back can I go (retroactively) to claim these? HELP!?!?!?
PDI Audit - 09/19/2007
... must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles in inventory, service management is to sign the repair order authorizing the work prior to repair....
Open Repair Orders - 09/25/2007
The only time the repair order should be kept open is when the vehicle remains in the shop, i.e.odometer replacement, car cannot be driven, or if driving the vehicle will cause further damage. The Dealer Policy Manual does state that the claim must...
The Rooster's Crow - 12/27/2007
... the vehicle, and bring it back if he continued to have problems with roosters crowing, but we knew of nothing in the vehicle that would cause this condition. The next day like clockwork, the man was back, and even more irritated. He informed us that...
Hello Members - 09/19/2007
Welcome to our new Warranty Community Forum designed exclusively for Warranty Administration Program members! We are excited about the new forum but we need your help to get it started! Please select one of the new forum categories to ask questions,...
Re: HELP - 05/01/2008
1 - ARTICLE 1 1.1 - General Motors Warranties 1.1.1 - 2008 GM New Vehicle Limited Warranties 1.1.1.1 - 2008 General Motors Corporation New Car, Light Duty Truck and Medium Duty Truck Limited Warranty
Re: California Seletc Component Coverage - 07/08/2008
... Federal Emission Warranty E1 Select California Emission Related Components NA 7/70 on vehicles with GVW < 14,000#s NA E2 Select Federal/California Emission Related Components 8/80 on vehicles with GVW < 8,500#s 8/80 on vehicles with GVW <...
Little Tiggers - 12/09/2008
... who drives a Trailblazer equipped with Onstar, lives 25 miles north of us out in the country. Her vehicle had been parked in a barn on her property. The Service Engine Soon light came on, and Onstar contacted her to bring the vehicle to the dealership...
Re: Same RO, 2 repair attempts - 03/04/2009
... the U.S. have adopted consumer protection legislation (known as Lemon Laws) which provide vehicle owners with recourse against dealers and manufacturers for repeat repairs and/or the lack of use of the vehicle over an extended period because of the repairs. •...
Re: CUSTOMERS SIGNATURES - 01/20/2009
... for sure, but here's what the company lawyers have told our owners. If the dealership works on a vehicle, completes a repair but fails to get the customer signature on the hard copy giving us permission to do the work, the customer isn't legally required...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... account 231/237, for the replacement vehicle when it becomes necessary to trade a customer into a new GM vehicle. Account 231/237 represents the net-net invoice (for Saab, net amount). Dealer gets 125% of their advertising monies back from the GM Individual...
Re: What constitutes tampering? - 01/06/2011
... but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured...
Dexos Oil - 12/22/2010
FYI: All 2011 vehicles are required to use engine oil with the dexos certification mark on the container. They are filled at the factory with dexos-approved engine oil. The 2011 owner's manual states- "Notice: Use only engine oil that is approved to...
Re: Do you check.....? - 02/25/2011
[quote] hkchevy1: Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this....
Service Call - 11/21/2011
... that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence & he checks the battery, no problem found & jump starts the vehicle, and is done. Tech returns to vehicle...
Information on VISS - 06/06/2012
... I attempted to submit a goodwill claim (she was out by 240 miles), the claim rejected stating the vehicle has an Aftermarket Non-GM warranty. I contacted the customer who states she does not and never has had an extended warranty. I called DBC and...
Re: CURIOUS ABOUT PAY - 01/25/2012
... Volvo, Suzuki) and went from part time (for about 15 years)to full time one year ago. I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked what I felt I should get when coming back full time so I said I...
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
... week, had tracking AND signed verification. They debited the claim and said that the person in receiving signs for the whole truck and can't possibly sign for each part individually. I really don't know how that would be our dealership's fault, so...
REYNOLDS-DMS BATCH VS DMS INTERACTIVE - 03/09/2010
(DAY 2 ON GLOBAL)... CLARIFICATION NEEDED ---- IF WE WERE SUBMITTING THRU REYNOLDS-DMS BATCHING OVERNIGHT, THEN RECEIVING A CM EVERY TUES-FRI CAN I: TRANSMIT THRU DMS INTERACTIVE (WHICH IS NICE FOR THE IMMEDIATE RESPONCE) & WILL THEY SHOW ON A CREDIT...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Global Warranty Mgmt access FIX - 09/25/2009
They now have a fix for any of you who are receiving this message while attempting to access Global warranty Mgmt. through the Global Connect web site. "Unexpected authentication challenge". Contact the HELP desk at 888-337-1010 and reference case...
Re: wpc part not sent back - 06/23/2015
... Management system. If no WPC return request is received within 24 hours of the Service Agent receiving a GWM Transaction Summary Report showing credit, the specified core part must be shipped to the CCA Core Return Center within 21 days. Therefore,...
Re: Admin allowance times.... Whats your process? - 06/22/2014
... What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems...
What Would You Do - 01/14 - 01/10/2014
... for a fuel pump replacement on a 2012 Chevrolet Impala. The vehicle is still within the new vehicle bumper-to-bumper time and mileage parameters, with just over 15,000 miles. The claim contained the fuel pump and the appropriate labour for the fuel...
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
I have only been at my current dealer for almost a year and I am typically pretty detail oriented. We got a new service manager recently who wants to challenge me whenever I tell him I need more information from the technicans. I had a Job Card that...
Re: Aftermarket Warranty Block - 08/15/2013
It may be helpful to refer to the July 2012 edition of the Warranty News, the "Reject of the Month" article. Archived newsletter articles may be found within the News Tab of the Member's Area. Kristen/jlwarranty
Re: Parts warranty on a Policy transaction - 04/11/2013
... on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell...
Re: Complaint Codes - 01/15/2013
[quote] jami20886: Is anyone else having issues with the new codes? I have had two claims one being a suspension issue and the other being a steering issue, and I'm not quite sure if there is an ADP issue or a Global issue. When entering through ADP...
Forum - 03/23/2017
... need to replace the radiator. We have to order the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added operation...
Forum - 01/23/2017
... of all, my service manager took the request very well and appreciated that after 5 years of not receiving a raise and that being told that .50/hour was going to be my raise this year had me quite upset and he was glad that I voiced my frustration. ...
What Would You Do - 11/16 - 10/26/2016
The owner of a 2012 Cadillac SRX took advantage of the Cadillac Roadside Assistance Program when the vehicle ran out of fuel. The program is designed to provide an exceptional customer experience in the form of minor repairs or the coordination of towing...
Re: GMPP Smart Protection - 07/07/2016
GMPP Smart Protection is only available to customers that lease a new GM vehicle from a GM dealership. Smart Protection offers the same coverage as Major Guard - covering over 7,400 components on the leased vehicle (engine, transmission, safety systems,...
What Would You Do - 08/16 - 07/28/2016
A 2015 Chevrolet Silverado is at the dealership service department to address a concern with a vibration in the vehicle and the center console shaking, at times, between 75-80 mph. The vehicle has approximately 1,500 miles on the odometer. Since the...
Forum - 06/12/2019
To follow up on this inquiry: After reviewing IVH with the VIN, it was found that while the vehicle was equipped with RPO UF2, it was also equipped with RPO CGN, therefore the add time to install the cargo lamp did not apply. The transaction...
Forum - 05/29/2019
Refer to Transportation, Vehicle Storage, and PDI Policy Article 1.1.6: Missing parts due to theft or vandalism, should be documented on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC...
Forum - 12/11/2019
... To: section is that you don't have any of your co-workers set up with their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the top of the page, (it'll say Candy's...
Forum - 11/05/2019
Please look for our new "Courtesy Transportation" online training video which will be out soon! In the meantime, service agents may submit for actual rental expenses up to a max of $38/day when a GM vehicle is rented from a preferred rental agency. (e.g....
Forum - 11/14/2019
Required Field Actions (Recalls) may be performed regardless of vehicle speedometer and IVH conversion. Service Agents should offer and encourage speedometer conversions, however, completion of a Required Field Action must not be denied if the customer...
Forum - 03/08/2019
Our process is as follows: When the customer is put in the vehicle two copies of the contract are printed. One for the client and one is attached to the job card. When the vehicle is returned the advisor checks in the vehicle and I use OnTrac to print...
Forum - 12/18/2018
UPDATE: As of 2019, vehicles will receive ONE maintenance to include an oil change, tire rotation and multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional...
Forum - 01/10/2019
... cards should contain repairs for defects in materials or workmanship that would be covered under a new vehicle warranty if the vehicle met the time/mileage parameters of the NVW. The C/P job cards used in the analysis need to reflect the actual labor...
Forum - 11/27/2018
Need more information. What is the vehicle warranty period? What is the mileage? How far out of warranty is the vehicle? Do NOT reopen the jobcard. You need to find out why all parts were replaced. The customer is experiencing "sticker...
Giant Claim- Need help! - 10/03/2017
Ok here we go,So I've got a big claim for a vehicle that I'm not quite sure how to even submit at this point.Here's what we got, the vehicle is a 2012 Chevy Silverado, the customer brought it in because the truck kept stalling all the time. Our tech that...
Forum - 07/18/2017
... require GM Authorization from the Warranty Support Center (WSC): Transactions on any model year vehicles with 250♦miles (400♦km) or less – including both in-stock and delivered vehicles. Dealers must include supporting documentation...
What Would You Do - 12/17 - 11/21/2017
... that it was not necessary to submit with Customer Enthusiasm, as the vehicle was within the New Vehicle Limited Bumper-to-Bumper Warranty. The dealer was also instructed to provide additional detail on why, or how, the wheels became pitted and began...
They now have a fix for any of you who are receiving this message while attempting to access Global warranty Mgmt. through the Global Connect web site. "Unexpected authentication challenge". Contact the HELP desk at 888-337-1010 and reference case...
Re: wpc part not sent back - 06/23/2015
... Management system. If no WPC return request is received within 24 hours of the Service Agent receiving a GWM Transaction Summary Report showing credit, the specified core part must be shipped to the CCA Core Return Center within 21 days. Therefore,...
Re: Admin allowance times.... Whats your process? - 06/22/2014
... What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems...
What Would You Do - 01/14 - 01/10/2014
... for a fuel pump replacement on a 2012 Chevrolet Impala. The vehicle is still within the new vehicle bumper-to-bumper time and mileage parameters, with just over 15,000 miles. The claim contained the fuel pump and the appropriate labour for the fuel...
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
I have only been at my current dealer for almost a year and I am typically pretty detail oriented. We got a new service manager recently who wants to challenge me whenever I tell him I need more information from the technicans. I had a Job Card that...
Re: Aftermarket Warranty Block - 08/15/2013
It may be helpful to refer to the July 2012 edition of the Warranty News, the "Reject of the Month" article. Archived newsletter articles may be found within the News Tab of the Member's Area. Kristen/jlwarranty
Re: Parts warranty on a Policy transaction - 04/11/2013
... on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell...
Re: Complaint Codes - 01/15/2013
[quote] jami20886: Is anyone else having issues with the new codes? I have had two claims one being a suspension issue and the other being a steering issue, and I'm not quite sure if there is an ADP issue or a Global issue. When entering through ADP...
Forum - 03/23/2017
... need to replace the radiator. We have to order the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added operation...
Forum - 01/23/2017
... of all, my service manager took the request very well and appreciated that after 5 years of not receiving a raise and that being told that .50/hour was going to be my raise this year had me quite upset and he was glad that I voiced my frustration. ...
What Would You Do - 11/16 - 10/26/2016
The owner of a 2012 Cadillac SRX took advantage of the Cadillac Roadside Assistance Program when the vehicle ran out of fuel. The program is designed to provide an exceptional customer experience in the form of minor repairs or the coordination of towing...
Re: GMPP Smart Protection - 07/07/2016
GMPP Smart Protection is only available to customers that lease a new GM vehicle from a GM dealership. Smart Protection offers the same coverage as Major Guard - covering over 7,400 components on the leased vehicle (engine, transmission, safety systems,...
What Would You Do - 08/16 - 07/28/2016
A 2015 Chevrolet Silverado is at the dealership service department to address a concern with a vibration in the vehicle and the center console shaking, at times, between 75-80 mph. The vehicle has approximately 1,500 miles on the odometer. Since the...
Forum - 06/12/2019
To follow up on this inquiry: After reviewing IVH with the VIN, it was found that while the vehicle was equipped with RPO UF2, it was also equipped with RPO CGN, therefore the add time to install the cargo lamp did not apply. The transaction...
Forum - 05/29/2019
Refer to Transportation, Vehicle Storage, and PDI Policy Article 1.1.6: Missing parts due to theft or vandalism, should be documented on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC...
Forum - 12/11/2019
... To: section is that you don't have any of your co-workers set up with their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the top of the page, (it'll say Candy's...
Forum - 11/05/2019
Please look for our new "Courtesy Transportation" online training video which will be out soon! In the meantime, service agents may submit for actual rental expenses up to a max of $38/day when a GM vehicle is rented from a preferred rental agency. (e.g....
Forum - 11/14/2019
Required Field Actions (Recalls) may be performed regardless of vehicle speedometer and IVH conversion. Service Agents should offer and encourage speedometer conversions, however, completion of a Required Field Action must not be denied if the customer...
Forum - 03/08/2019
Our process is as follows: When the customer is put in the vehicle two copies of the contract are printed. One for the client and one is attached to the job card. When the vehicle is returned the advisor checks in the vehicle and I use OnTrac to print...
Forum - 12/18/2018
UPDATE: As of 2019, vehicles will receive ONE maintenance to include an oil change, tire rotation and multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional...
Forum - 01/10/2019
... cards should contain repairs for defects in materials or workmanship that would be covered under a new vehicle warranty if the vehicle met the time/mileage parameters of the NVW. The C/P job cards used in the analysis need to reflect the actual labor...
Forum - 11/27/2018
Need more information. What is the vehicle warranty period? What is the mileage? How far out of warranty is the vehicle? Do NOT reopen the jobcard. You need to find out why all parts were replaced. The customer is experiencing "sticker...
Giant Claim- Need help! - 10/03/2017
Ok here we go,So I've got a big claim for a vehicle that I'm not quite sure how to even submit at this point.Here's what we got, the vehicle is a 2012 Chevy Silverado, the customer brought it in because the truck kept stalling all the time. Our tech that...
Forum - 07/18/2017
... require GM Authorization from the Warranty Support Center (WSC): Transactions on any model year vehicles with 250♦miles (400♦km) or less – including both in-stock and delivered vehicles. Dealers must include supporting documentation...
What Would You Do - 12/17 - 11/21/2017
... that it was not necessary to submit with Customer Enthusiasm, as the vehicle was within the New Vehicle Limited Bumper-to-Bumper Warranty. The dealer was also instructed to provide additional detail on why, or how, the wheels became pitted and began...
What Would You Do - 01/18 - 12/27/2017
... exchange unit to the dealership. Once the technician began the installation process for the new engine, the service manager indicated his authorization for the Straight Time repair. The bulletin provided the engine replacement labor operation and...
Forum - 01/05/2018
... and should be considered any time a warranty service appointment is scheduled or an eligible vehicle is brought in for a warranty repair. The Service Agent can submit up to $7.50 each way for shuttle service provided. If the Service Agent does not operate...
Forum - 07/20/2018
... also to the Global Warranty Management article within the July, 2018 edition of the Warranty News....
Forum - 05/24/2018
The 2017-2019 model year vehicle requirement, effective 10/1/2018, pertains to the model year for rental units that are eligible for reimbursement. From the Bulletin: Other Related Policies: To qualify for rental reimbursement, rental units...
Forum - 10/06/2022
... 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement on a 2017 or newer model year vehicle equipped with RPOs: ATH or AVJ. The claim must be routed to the Warranty Support Center who will validate the information shown in the...
Forum - 10/20/2022
... submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has them in place why is the recall open on it? If you don't feel good about...
What Would You Do? - 09/22 - 08/22/2022
The owner of a 2019 GMC Sierra experienced a catastrophic transmission failure at 28,966 miles. The vehicle was towed to the closest dealership for repair.Once in the shop the technician attempted a test drive, the vehicle would not move in forward or...
Battery Claims docs to help processing - 01/30/2023
... And with many now costing over $300 it commands our attention. The problem lies with GM's new approach to checking their records showing what they believe the original battery CCA rating should be versus what we are checking and putting on...
Forum - 07/27/2022
... to be registered in the US (from what I see). For some reason I see a lot of Canadian vehicles in my area too (DC Metro) but I do not recall anyone trying to do the maintenance here. Take a glance at this TSB: #16-NA-119: Warranty Administration...
Forum - 06/17/2022
Do you have the vehicle year/make/model? For the heck of it I went to the resources and used a 2022 Chev Silverado (new) and searched brake, are you referring to the performance brake package? Also, I know when we have to add fluids for any vehicle...
Forum - 05/12/2022
I'm not sure I have an answer but if you could give us the vehicle context or possibly the last 8 it might help someone give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but...
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the...
Forum - 02/14/2023
... should be 80% or less. You may shake your head and say you know, however we have been receiving battery core returns with 100% SOC. This is a safety issue for all involved. ...
What Would You Do? - 06/23 - 05/23/2023
... and without a valid exception will not be paid.SAVI/Dongle error message 872 occurs when dongle vehicle data is required for the transaction and it is not received. What can be checked/confirmed when a claim rejects with error 872? First ensure...
What Would You Do? - 08/23 - 07/25/2023
The owner of a 2002 Chevrolet Silverado experienced a no start condition in April 2010. At that time the vehicle had 166,567 miles on the odometer. The technician diagnosed and performed a pinpoint test to determine that the fuel pump module had failed...
Forum - 09/19/2023
... search engine in SI does not even function from time to time. As an example I will go in and type "new vehicle" to look at the maintnenace charts and it comes up blank so you have to line item search. Also how many times do we have to contact GM for...
Forum - 07/06/2021
... brand maintenance programs services Parts warranties (ZPTI and ZPTC transactions) Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility During services provided to vehicles in daily and long-term rental...
Forum - 06/30/2021
... here have, what I think, to be good write ups. Here's one I received today: Test drove vehicle, verified concern. Scanned vehicle for codes. P0621 in ECM. Followed SI diagnostics and verified 12 Volts at connector X2 terminal 1. Verified fuse is...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
1234-YF bulletin for print out? - 04/12/2021
... service or repair is needed on R-1234yf air conditioning systems, all Service Agents must use the newly released GE-50300 Recovery/Recycle/Recharge Machine. This machine condenses the air conditioning service completed on the vehicle and displays/prints...
Forum - 04/29/2021
As 1MaryRuble mentioned, I would also recommend completing the Field Action Vehicle Status Change Form (CAM-03). The reasons to change the status include: vehicle modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner...
Forum - 05/06/2021
... original RO, reference it when the vehicle comes back for a repair and add the time and dye to the new claim. Print a copy of the old ticket and file it with the new one. I understand that this will require some effort on the part of the advisor and...
Forum - 01/28/2022
... replaced. Note: Some vehicles were not originally equipped with fuel injector dust seals. A NEW seal must be installed when the injectors are removed. Note: The accessory drive primary belt is not reusable. Exhaust Manifold Bolt (1) »...
Files and Organization - 12/10/2021
... able to find the docs in an easy sensible manner. For instance,,,when you get a JL Warranty newsletter you read it and then probably file it away,,,but how do you find the sentence regarding Paint blending or any other subject two months down the...
Forum - 12/13/2021
... a month later. I like the new chart, it makes things more clear. If you ever wonder about engine RPO's for vehicles you can search for "RPO" in SI under the vehicle or go to the VIN cards in global to see what is available. Like Mary, I usually just...
... exchange unit to the dealership. Once the technician began the installation process for the new engine, the service manager indicated his authorization for the Straight Time repair. The bulletin provided the engine replacement labor operation and...
Forum - 01/05/2018
... and should be considered any time a warranty service appointment is scheduled or an eligible vehicle is brought in for a warranty repair. The Service Agent can submit up to $7.50 each way for shuttle service provided. If the Service Agent does not operate...
Forum - 07/20/2018
... also to the Global Warranty Management article within the July, 2018 edition of the Warranty News....
Forum - 05/24/2018
The 2017-2019 model year vehicle requirement, effective 10/1/2018, pertains to the model year for rental units that are eligible for reimbursement. From the Bulletin: Other Related Policies: To qualify for rental reimbursement, rental units...
Forum - 10/06/2022
... 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement on a 2017 or newer model year vehicle equipped with RPOs: ATH or AVJ. The claim must be routed to the Warranty Support Center who will validate the information shown in the...
Forum - 10/20/2022
... submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has them in place why is the recall open on it? If you don't feel good about...
What Would You Do? - 09/22 - 08/22/2022
The owner of a 2019 GMC Sierra experienced a catastrophic transmission failure at 28,966 miles. The vehicle was towed to the closest dealership for repair.Once in the shop the technician attempted a test drive, the vehicle would not move in forward or...
Battery Claims docs to help processing - 01/30/2023
... And with many now costing over $300 it commands our attention. The problem lies with GM's new approach to checking their records showing what they believe the original battery CCA rating should be versus what we are checking and putting on...
Forum - 07/27/2022
... to be registered in the US (from what I see). For some reason I see a lot of Canadian vehicles in my area too (DC Metro) but I do not recall anyone trying to do the maintenance here. Take a glance at this TSB: #16-NA-119: Warranty Administration...
Forum - 06/17/2022
Do you have the vehicle year/make/model? For the heck of it I went to the resources and used a 2022 Chev Silverado (new) and searched brake, are you referring to the performance brake package? Also, I know when we have to add fluids for any vehicle...
Forum - 05/12/2022
I'm not sure I have an answer but if you could give us the vehicle context or possibly the last 8 it might help someone give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but...
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the...
Forum - 02/14/2023
... should be 80% or less. You may shake your head and say you know, however we have been receiving battery core returns with 100% SOC. This is a safety issue for all involved. ...
What Would You Do? - 06/23 - 05/23/2023
... and without a valid exception will not be paid.SAVI/Dongle error message 872 occurs when dongle vehicle data is required for the transaction and it is not received. What can be checked/confirmed when a claim rejects with error 872? First ensure...
What Would You Do? - 08/23 - 07/25/2023
The owner of a 2002 Chevrolet Silverado experienced a no start condition in April 2010. At that time the vehicle had 166,567 miles on the odometer. The technician diagnosed and performed a pinpoint test to determine that the fuel pump module had failed...
Forum - 09/19/2023
... search engine in SI does not even function from time to time. As an example I will go in and type "new vehicle" to look at the maintnenace charts and it comes up blank so you have to line item search. Also how many times do we have to contact GM for...
Forum - 07/06/2021
... brand maintenance programs services Parts warranties (ZPTI and ZPTC transactions) Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility During services provided to vehicles in daily and long-term rental...
Forum - 06/30/2021
... here have, what I think, to be good write ups. Here's one I received today: Test drove vehicle, verified concern. Scanned vehicle for codes. P0621 in ECM. Followed SI diagnostics and verified 12 Volts at connector X2 terminal 1. Verified fuse is...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
1234-YF bulletin for print out? - 04/12/2021
... service or repair is needed on R-1234yf air conditioning systems, all Service Agents must use the newly released GE-50300 Recovery/Recycle/Recharge Machine. This machine condenses the air conditioning service completed on the vehicle and displays/prints...
Forum - 04/29/2021
As 1MaryRuble mentioned, I would also recommend completing the Field Action Vehicle Status Change Form (CAM-03). The reasons to change the status include: vehicle modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner...
Forum - 05/06/2021
... original RO, reference it when the vehicle comes back for a repair and add the time and dye to the new claim. Print a copy of the old ticket and file it with the new one. I understand that this will require some effort on the part of the advisor and...
Forum - 01/28/2022
... replaced. Note: Some vehicles were not originally equipped with fuel injector dust seals. A NEW seal must be installed when the injectors are removed. Note: The accessory drive primary belt is not reusable. Exhaust Manifold Bolt (1) »...
Files and Organization - 12/10/2021
... able to find the docs in an easy sensible manner. For instance,,,when you get a JL Warranty newsletter you read it and then probably file it away,,,but how do you find the sentence regarding Paint blending or any other subject two months down the...
Forum - 12/13/2021
... a month later. I like the new chart, it makes things more clear. If you ever wonder about engine RPO's for vehicles you can search for "RPO" in SI under the vehicle or go to the VIN cards in global to see what is available. Like Mary, I usually just...
Forum - 01/10/2022
Looking under "new vehicle" in service information today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! &nb...
What Would You Do? - 04/24 - 03/23/2024
A job card was written at 12:00 pm for a new vehicle inventory unit, 2024 Buick Enclave, to test the battery as the vehicle had to be jumped. The technician tested the battery, noted that it failed the test and replaced the battery. Service management...
Forum - 03/22/2024
Just go by what is on the vehicle report or workbench. I am not sure they do much of anything on a buyback except resell it. I think sometimes they take them and give them to GM managers or something once they are fixed. No reason to think it would otherwise...
Transmission Flush - 01/25/2024
... filter. I know there is a bulletin that covers the transmission flush but it doesn't apply to this vehicle. The vehicle is under powertrain but not sure if this would be covered. When the techs contact TAC they are advising them of doc 5721577 to perform...
Forum - 01/04/2024
The front page of the January edition of the Warranty News features the new process: Electronic Exchange Part Process. The print version of the January edition should be in your mailboxes this week!
Forum - 01/07/2024
Thanks to everyone for responding. Looking forward to the January newsletter too.
Forum - 12/29/2021
I just did another one...this was a 2019 GMC Canyon, 3.6L LGZ and it accepted the new rate of $46. KRISTEN, is there any way to send this up the ladder and find out why some are paying the new rate and some are not? What are we suppose...
Forum - 12/22/2021
Warranty job aid in SI will indentify engine in upper left corner. SI vehicle build will all identify also.
Forum - 02/10/2022
I always attend your warranty classes. There are always new things to be learned and a refresher course is always welcome. Thank you.
Forum - 12/06/2021
With the quantity of data associated with each year, make, and model vehicle, the Vehicle, Engine and Transmission ID and VIN Location, Derivative, and Usage resource within the General Information section of SI is designed to provide the most...
Forum - 09/28/2021
Yeah, I guess I'm confused because Outside vendors for us has been $44 for a while now. This isn't new/enhancement for me.
Forum - 10/11/2021
If the vehicle is still within powertrain warranty, and the labor operation is powertrain covered, submit the claim with transaction type ZREG.
Forum - 08/20/2021
What is the sale type? Some fleet/business use vehicles dont have it
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
... problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the best fitting labor op, used the base times, add times etc off that labor op and then any extra...
Forum - 06/09/2021
... but after a few years, it seems like it would be a big benefit to offer a "beginner" level for new admins, which I see every time and another "advanced" level for those of us who have been in it for a while. It just seems that the content is structured...
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
Forum - 06/10/2021
... Perform vacuum source test.Found brake vacuum pump not supplying enough vaccum to moderate speeds. Vehicle has special policy N182202780 which applies to this vehicle. Replace vacuum pump. Test drive. Brakes ok....
Forum - 07/12/2021
Hello cmcge8810! Service Policies and Procedures Article 6.2.1 states the following in regards to stock vehicles: Service-Agent owned units: job card must clearly indicate in the owner information section that the vehicle is Service-Agent owned with...
ADDING A RENTAL ONCE WARRANTY IS PAID - 07/26/2021
I have submitted the warranty and got it paid, but forgot to add the rental vehicle. How do I get the rental paid?
Forum - 07/28/2021
... what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Forum - 08/05/2021
Ok, stay tuned, I guess. Perhaps we're not buying new cars after all. Perhaps they're used.
Forum - 08/19/2021
Found a small amount of brake/corrosion related info in Global in the Brakes section of Bulletin 21NA043 (Properly Maintaining Vehicles in Dealer Inventory).
Forum - 02/24/2020
... If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer...
Looking under "new vehicle" in service information today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! &nb...
What Would You Do? - 04/24 - 03/23/2024
A job card was written at 12:00 pm for a new vehicle inventory unit, 2024 Buick Enclave, to test the battery as the vehicle had to be jumped. The technician tested the battery, noted that it failed the test and replaced the battery. Service management...
Forum - 03/22/2024
Just go by what is on the vehicle report or workbench. I am not sure they do much of anything on a buyback except resell it. I think sometimes they take them and give them to GM managers or something once they are fixed. No reason to think it would otherwise...
Transmission Flush - 01/25/2024
... filter. I know there is a bulletin that covers the transmission flush but it doesn't apply to this vehicle. The vehicle is under powertrain but not sure if this would be covered. When the techs contact TAC they are advising them of doc 5721577 to perform...
Forum - 01/04/2024
The front page of the January edition of the Warranty News features the new process: Electronic Exchange Part Process. The print version of the January edition should be in your mailboxes this week!
Forum - 01/07/2024
Thanks to everyone for responding. Looking forward to the January newsletter too.
Forum - 12/29/2021
I just did another one...this was a 2019 GMC Canyon, 3.6L LGZ and it accepted the new rate of $46. KRISTEN, is there any way to send this up the ladder and find out why some are paying the new rate and some are not? What are we suppose...
Forum - 12/22/2021
Warranty job aid in SI will indentify engine in upper left corner. SI vehicle build will all identify also.
Forum - 02/10/2022
I always attend your warranty classes. There are always new things to be learned and a refresher course is always welcome. Thank you.
Forum - 12/06/2021
With the quantity of data associated with each year, make, and model vehicle, the Vehicle, Engine and Transmission ID and VIN Location, Derivative, and Usage resource within the General Information section of SI is designed to provide the most...
Forum - 09/28/2021
Yeah, I guess I'm confused because Outside vendors for us has been $44 for a while now. This isn't new/enhancement for me.
Forum - 10/11/2021
If the vehicle is still within powertrain warranty, and the labor operation is powertrain covered, submit the claim with transaction type ZREG.
Forum - 08/20/2021
What is the sale type? Some fleet/business use vehicles dont have it
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
... problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the best fitting labor op, used the base times, add times etc off that labor op and then any extra...
Forum - 06/09/2021
... but after a few years, it seems like it would be a big benefit to offer a "beginner" level for new admins, which I see every time and another "advanced" level for those of us who have been in it for a while. It just seems that the content is structured...
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
Forum - 06/10/2021
... Perform vacuum source test.Found brake vacuum pump not supplying enough vaccum to moderate speeds. Vehicle has special policy N182202780 which applies to this vehicle. Replace vacuum pump. Test drive. Brakes ok....
Forum - 07/12/2021
Hello cmcge8810! Service Policies and Procedures Article 6.2.1 states the following in regards to stock vehicles: Service-Agent owned units: job card must clearly indicate in the owner information section that the vehicle is Service-Agent owned with...
ADDING A RENTAL ONCE WARRANTY IS PAID - 07/26/2021
I have submitted the warranty and got it paid, but forgot to add the rental vehicle. How do I get the rental paid?
Forum - 07/28/2021
... what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Forum - 08/05/2021
Ok, stay tuned, I guess. Perhaps we're not buying new cars after all. Perhaps they're used.
Forum - 08/19/2021
Found a small amount of brake/corrosion related info in Global in the Brakes section of Bulletin 21NA043 (Properly Maintaining Vehicles in Dealer Inventory).
Forum - 02/24/2020
... If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer...
trasportation damage - 02/25/2020
new vehicle damage Format: Video
Forum - 04/29/2020
Hi ewill3rd! Take a look at Global Message GCUS-9-9283 Helping Foster Customer Confidence During Vehicle Repairs and Updated Owner Messaging, dated 3/26/2020. It references the temporary shuttle coverage of shuttling a customer's vehicle to/from...
What Would You Do - 05/20 - 04/29/2020
The owner of a 2017 Chevrolet Tahoe had their vehicle towed to the dealership when it went into limp mode and the check engine light came on. The technician determined that the battery and ECM shorted internally. The technician also noted that there...
Forum - 04/30/2020
check the mileage on the vehicle. The recall choices are less than 6,000 miles or over 6,000 miles.
Forum - 08/25/2020
Did you check the actual amount of days the vehicle has been in your inventory? I'm sure you did but just a thought.
Forum - 10/08/2020
Hi Warranty1 - After reviewing Transportation, Vehicle Storage, & PDI Policy Manual Article 1.1.17, this appears to be a non-transportation condition. The situation may be a result of the vehicle being stored prior to delivery in a coastal location...
Forum - 09/04/2020
This scenario usually happens when a customer brings it in for us to see what's wrong with the vehicle, and declines repairs.
Paint blending - 11/24/2020
I have been submitting claims for paint blending as seperate lines. I found a warranty newsletter dated October 2019, that states "Blend time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the...
Forum - 11/16/2020
Just curious...what type of vehicles are these? I've never had anything over 82.
Transmission Fluid Replacement - 01/28/2021
... also got another one regarding the transmission fluid exchange as per a bulletin 19na121. The vehicle that this was done on had the same engine type and transmission type but it was a 2020 which isn't included in that bulletin for this specific vehicle. ...
Forum - 01/19/2021
I like to do that as it keeps track of what was submitted for payment and lets the tech know what LPO's are on the vehicle to add.
REAR DIFFERENTIAL - 04/05/2021
Am I REQUIRED to have old/new serial numbers on the claim submission when replacing a rear diff?Thanks in advance
Forum - 04/06/2021
I'm still rather new at this, but I haven't read anything stating it is required to attach anything to the claim before submitting.
Forum - 02/21/2021
Refer to the Transportation, Vehicle Storage, and PDI Policy & Procedures Manual Article 3.1.1: OptiKleen utilized by the Serice Agent to top off windshield washer solvent during the PDI may be submitted for reimbursement using labor operation...
Forum - 08/15/2023
... 7/11/2025 or 50,134 miles (Federal Emissions-5/50). Based on a current mileage of 63,446, the vehicle is outside of the coverage limits for the repair. Coverage Code E1 is associated with vehicles registered in a California-Emissions state.&nb...
Forum - 08/16/2023
Fran, If you look at your coverage table for your vehicle you will see that you don't have E2 "select component" coverage for this VIN. That is because GM did not give this vehicle E2 warranty because of A. Where it was sold and B. the Gross vehicle...
Forum - 05/25/2023
Parts replaced under New Vehicle Warranty or 100% Policy will be covered for the balance of the NVLW, but in no event less than 12 months/unlimited miles, whichever is greater. Parts and Accessories Policies and Procedures Manual Article 1.1
Forum - 06/22/2023
We have been having to bring vehicles back in and have found the tech almost always missed a module or set up.
Forum - 06/07/2023
... Transactions: Inspections and Transportation Transactions: Submissions for help with New Vehicle Damage transactions. Or post any specific questions here for input/help from the Warranty Community Team! ...
Forum - 02/07/2023
... arleeng, it seems as though the first repair was ineffective. If they installed a part and the vehicle had the same symptom what was fixed? I think my shop ran into this scenario actually where we got a part because it was available in the catalog but...
Forum - 03/17/2023
I have a theory on this.. I think when the vehicle comes in to the service lane and the SA hooks up the SAVI tool, that this is triggering the OTA update. Which explains why it's open when the vehicle 1st comes in for service, and then closed by...
Forum - 03/28/2023
well this just came in an email from our rep You will have 3 days from job card open date, to a scan the vehicle
Forum - 04/12/2023
What year is the vehicle, I have found for 23 model year labor op 5430912 for System Reset
corvette C8 first maintenance reimbursement - 02/07/2022
in the Feb 2022 newsletter, pg 1 it says the reimbursement amount is $249,,,,isnt that an error and it should be $294 ?
Forum - 03/28/2022
... days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The last section has this information Job Card Final Closeout...
new vehicle damage Format: Video
Forum - 04/29/2020
Hi ewill3rd! Take a look at Global Message GCUS-9-9283 Helping Foster Customer Confidence During Vehicle Repairs and Updated Owner Messaging, dated 3/26/2020. It references the temporary shuttle coverage of shuttling a customer's vehicle to/from...
What Would You Do - 05/20 - 04/29/2020
The owner of a 2017 Chevrolet Tahoe had their vehicle towed to the dealership when it went into limp mode and the check engine light came on. The technician determined that the battery and ECM shorted internally. The technician also noted that there...
Forum - 04/30/2020
check the mileage on the vehicle. The recall choices are less than 6,000 miles or over 6,000 miles.
Forum - 08/25/2020
Did you check the actual amount of days the vehicle has been in your inventory? I'm sure you did but just a thought.
Forum - 10/08/2020
Hi Warranty1 - After reviewing Transportation, Vehicle Storage, & PDI Policy Manual Article 1.1.17, this appears to be a non-transportation condition. The situation may be a result of the vehicle being stored prior to delivery in a coastal location...
Forum - 09/04/2020
This scenario usually happens when a customer brings it in for us to see what's wrong with the vehicle, and declines repairs.
Paint blending - 11/24/2020
I have been submitting claims for paint blending as seperate lines. I found a warranty newsletter dated October 2019, that states "Blend time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the...
Forum - 11/16/2020
Just curious...what type of vehicles are these? I've never had anything over 82.
Transmission Fluid Replacement - 01/28/2021
... also got another one regarding the transmission fluid exchange as per a bulletin 19na121. The vehicle that this was done on had the same engine type and transmission type but it was a 2020 which isn't included in that bulletin for this specific vehicle. ...
Forum - 01/19/2021
I like to do that as it keeps track of what was submitted for payment and lets the tech know what LPO's are on the vehicle to add.
REAR DIFFERENTIAL - 04/05/2021
Am I REQUIRED to have old/new serial numbers on the claim submission when replacing a rear diff?Thanks in advance
Forum - 04/06/2021
I'm still rather new at this, but I haven't read anything stating it is required to attach anything to the claim before submitting.
Forum - 02/21/2021
Refer to the Transportation, Vehicle Storage, and PDI Policy & Procedures Manual Article 3.1.1: OptiKleen utilized by the Serice Agent to top off windshield washer solvent during the PDI may be submitted for reimbursement using labor operation...
Forum - 08/15/2023
... 7/11/2025 or 50,134 miles (Federal Emissions-5/50). Based on a current mileage of 63,446, the vehicle is outside of the coverage limits for the repair. Coverage Code E1 is associated with vehicles registered in a California-Emissions state.&nb...
Forum - 08/16/2023
Fran, If you look at your coverage table for your vehicle you will see that you don't have E2 "select component" coverage for this VIN. That is because GM did not give this vehicle E2 warranty because of A. Where it was sold and B. the Gross vehicle...
Forum - 05/25/2023
Parts replaced under New Vehicle Warranty or 100% Policy will be covered for the balance of the NVLW, but in no event less than 12 months/unlimited miles, whichever is greater. Parts and Accessories Policies and Procedures Manual Article 1.1
Forum - 06/22/2023
We have been having to bring vehicles back in and have found the tech almost always missed a module or set up.
Forum - 06/07/2023
... Transactions: Inspections and Transportation Transactions: Submissions for help with New Vehicle Damage transactions. Or post any specific questions here for input/help from the Warranty Community Team! ...
Forum - 02/07/2023
... arleeng, it seems as though the first repair was ineffective. If they installed a part and the vehicle had the same symptom what was fixed? I think my shop ran into this scenario actually where we got a part because it was available in the catalog but...
Forum - 03/17/2023
I have a theory on this.. I think when the vehicle comes in to the service lane and the SA hooks up the SAVI tool, that this is triggering the OTA update. Which explains why it's open when the vehicle 1st comes in for service, and then closed by...
Forum - 03/28/2023
well this just came in an email from our rep You will have 3 days from job card open date, to a scan the vehicle
Forum - 04/12/2023
What year is the vehicle, I have found for 23 model year labor op 5430912 for System Reset
corvette C8 first maintenance reimbursement - 02/07/2022
in the Feb 2022 newsletter, pg 1 it says the reimbursement amount is $249,,,,isnt that an error and it should be $294 ?
Forum - 03/28/2022
... days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The last section has this information Job Card Final Closeout...
Forum - 06/09/2022
What is the vehicle? Is there a bulletin the tech used or a bulletin for the repair?
Forum - 06/17/2022
additionally, , i just did 4 of these yesterday,,and some of the newer ones will pay automatically without getting Saginaw involved,,,which is the way it should be
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 07/26/2022
Let me help you clean up your process a bit ;) I check the vehicle in "View Accepted Transactions" using A(last 5 of vin). This will show if you were pre-paid for the pdi and you can see how much time it pays, if you go in the claim info. We receive some...
Forum - 06/23/2022
... support before proceeding. Now, I have had to charge customers to remove EXCESSIVE dirt on their vehicles to properly diagnose/repair, which was addressed at write-up that if the lack of maintaining caused the failure, it would be completely customer...
Paint Blending - 02/02/2023
... these other panels that break or for some reason all of a sudden need to be replaced,,,( brand new vehicle mind you ) and they reject for incompatible,,,soo a real mess from something that i think should be straightforward. Maybe they are used...
Forum - 12/20/2022
typically when performing a reimbursement for a repair that the customer previously paid for, a new job card would be opened for the reimbursement. the new JC would provide documentation in support of the situation (3 C's) and include the job card...
Forum - 12/14/2022
Dealers are paid a fuel credit when the vehicle is sold based on the rate for that month.
Forum - 10/27/2022
We have the same issue they told us teh charge was 50/ a day when it should be 38/day for non gm vehicle
Warranty Time Plus 1.5 - 11/15/2022
Has anyone heard of Dealerships paying their technicians above published warranty time? I heard a rumor of dealerships offering technicans warranty time plus 1.5 to recruit new techs.
PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018?
Branded Title and DMA Authorization - 03/12/2018
Hi,We have a claim for a ECM replacement on a vehicle that has a branded title. The labor operation is coded as E2 for the Emission Select Component Limited Warranty which is still applicable. I checked the P&P and it states:"Emission...
Forum - 08/01/2018
That's the information that was missing! I could not find how to determine how many services a vehicle gets! Thank you so much!
Forum - 08/01/2018
We use a write up system called "WSA". It prints a vehicle report with information from IVH and it does the calculations to tell you if the vehicle is in or not, and if 2 have been done it says "expired" on the report. My advisors still miss it!...
Bulletin #PI0564J: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting - 07/24/2018
... Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting even though the vehicle is out of bumper to bumper because the vehicle still has a valid corrosion warranty, and there saying we've done one before like this and it got submitted no problem...
Forum - 05/30/2018
... detailed but other than P&P, I don't know of any other bulletins or sources. I am fairly new to GM and my SM is even newer to it than I am. We learn together. :) ...
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 10/19/2018
Ok. I'm finding this coverage on 2019 vehicles, is there somewhere to find the 2019 owners manuals? P&P only goes up to 2018.
Parts Warranty - 09/26/2018
... it carry the same 3/100,00 warranty that a purchased engine/transmission has?I see now that with new parts warranty... parts replaced/purchased after 4/1/18 there is a 24/unlimited warranty (parts and labor) but if it was replaced while under warranty...
Forum - 08/16/2018
i need to know how to inform my new mgt how to and what to say on the ticket for a repeat repair in a hard copy . so this claim can be paid, the repair is on the same ticket but ended up being a biger repair then what it starter out to be so every thisng...
Forum - 01/17/2018
What if the vehicle is outside bumper-to-bumper/CBG Certified and the component in the special coverage being replaced is not covered under the powertrain?
Wiring repair. Same failure less than 12 months. - 01/31/2018
... and don't know the proper way to submit for payment. We did a wiring repair almost a year ago. The vehicle returned with the same issue and same failure. Same repair. There are no parts to warranty. At the time of the first repair vehicle was under...
Forum - 01/23/2018
I'VE HAD THIS MANY TIMES BEFORE GMA TOLD ME TO USE 15-06-03-002J , THIS HAPPENS TO 2016 AND NEWER VEHICLES. MAKE SURE THE CORRECT BATTERY RATE, AGM OR FLOOD AND PART ARE ON THAT REPAIR BEFORE SUBMITTING. SOME GMA'S ARE COOL AND LET YOU RESUBMIT. WE'VE...
Forum - 02/22/2018
I'm sorry...I meant, is the tag/sticker required? Since it's never mentioned in updates, is it required to remove from the battery and keeping with vehicle docs?
Customer Assistance $100 Voucher - 03/06/2018
... a customer through Customer Assistance Center? We had a customer contact CAC because their vehicle is out of warranty and wanted assistance. The service manager had run the policy calculator and had determined that the customer was responsible...
What is the vehicle? Is there a bulletin the tech used or a bulletin for the repair?
Forum - 06/17/2022
additionally, , i just did 4 of these yesterday,,and some of the newer ones will pay automatically without getting Saginaw involved,,,which is the way it should be
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 07/26/2022
Let me help you clean up your process a bit ;) I check the vehicle in "View Accepted Transactions" using A(last 5 of vin). This will show if you were pre-paid for the pdi and you can see how much time it pays, if you go in the claim info. We receive some...
Forum - 06/23/2022
... support before proceeding. Now, I have had to charge customers to remove EXCESSIVE dirt on their vehicles to properly diagnose/repair, which was addressed at write-up that if the lack of maintaining caused the failure, it would be completely customer...
Paint Blending - 02/02/2023
... these other panels that break or for some reason all of a sudden need to be replaced,,,( brand new vehicle mind you ) and they reject for incompatible,,,soo a real mess from something that i think should be straightforward. Maybe they are used...
Forum - 12/20/2022
typically when performing a reimbursement for a repair that the customer previously paid for, a new job card would be opened for the reimbursement. the new JC would provide documentation in support of the situation (3 C's) and include the job card...
Forum - 12/14/2022
Dealers are paid a fuel credit when the vehicle is sold based on the rate for that month.
Forum - 10/27/2022
We have the same issue they told us teh charge was 50/ a day when it should be 38/day for non gm vehicle
Warranty Time Plus 1.5 - 11/15/2022
Has anyone heard of Dealerships paying their technicians above published warranty time? I heard a rumor of dealerships offering technicans warranty time plus 1.5 to recruit new techs.
PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018?
Branded Title and DMA Authorization - 03/12/2018
Hi,We have a claim for a ECM replacement on a vehicle that has a branded title. The labor operation is coded as E2 for the Emission Select Component Limited Warranty which is still applicable. I checked the P&P and it states:"Emission...
Forum - 08/01/2018
That's the information that was missing! I could not find how to determine how many services a vehicle gets! Thank you so much!
Forum - 08/01/2018
We use a write up system called "WSA". It prints a vehicle report with information from IVH and it does the calculations to tell you if the vehicle is in or not, and if 2 have been done it says "expired" on the report. My advisors still miss it!...
Bulletin #PI0564J: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting - 07/24/2018
... Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting even though the vehicle is out of bumper to bumper because the vehicle still has a valid corrosion warranty, and there saying we've done one before like this and it got submitted no problem...
Forum - 05/30/2018
... detailed but other than P&P, I don't know of any other bulletins or sources. I am fairly new to GM and my SM is even newer to it than I am. We learn together. :) ...
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 10/19/2018
Ok. I'm finding this coverage on 2019 vehicles, is there somewhere to find the 2019 owners manuals? P&P only goes up to 2018.
Parts Warranty - 09/26/2018
... it carry the same 3/100,00 warranty that a purchased engine/transmission has?I see now that with new parts warranty... parts replaced/purchased after 4/1/18 there is a 24/unlimited warranty (parts and labor) but if it was replaced while under warranty...
Forum - 08/16/2018
i need to know how to inform my new mgt how to and what to say on the ticket for a repeat repair in a hard copy . so this claim can be paid, the repair is on the same ticket but ended up being a biger repair then what it starter out to be so every thisng...
Forum - 01/17/2018
What if the vehicle is outside bumper-to-bumper/CBG Certified and the component in the special coverage being replaced is not covered under the powertrain?
Wiring repair. Same failure less than 12 months. - 01/31/2018
... and don't know the proper way to submit for payment. We did a wiring repair almost a year ago. The vehicle returned with the same issue and same failure. Same repair. There are no parts to warranty. At the time of the first repair vehicle was under...
Forum - 01/23/2018
I'VE HAD THIS MANY TIMES BEFORE GMA TOLD ME TO USE 15-06-03-002J , THIS HAPPENS TO 2016 AND NEWER VEHICLES. MAKE SURE THE CORRECT BATTERY RATE, AGM OR FLOOD AND PART ARE ON THAT REPAIR BEFORE SUBMITTING. SOME GMA'S ARE COOL AND LET YOU RESUBMIT. WE'VE...
Forum - 02/22/2018
I'm sorry...I meant, is the tag/sticker required? Since it's never mentioned in updates, is it required to remove from the battery and keeping with vehicle docs?
Customer Assistance $100 Voucher - 03/06/2018
... a customer through Customer Assistance Center? We had a customer contact CAC because their vehicle is out of warranty and wanted assistance. The service manager had run the policy calculator and had determined that the customer was responsible...
Forum - 12/08/2017
... have the invoiced copy of the repair once it's done I just wonder why do a ZSET? This is a new one to me, anyone else out there doing this?...
Forum - 12/20/2017
A good PDI process reference is available within the Service P&P Manual - Transportation, Vehicle Storage, and PDI Policy - Article 3.1.1b (GM Service Agent Reimbursement for PDI Service).
Forum - 01/02/2018
The Recall Vehicle Action Report: CAM-02 is available within the General Information section of Service Forms. Complete the Owner Unwilling/Unable to Bring in Vehicle section of the form. Keep in mind that "this will not close the recall in IVH - GM is...
Battery Claim - Please do not resubmit? - 01/04/2018
... the Job Card number and the Warranty Code. As far as the bulletin, this may be the first I knew about it. For the "FLOODED" comment, I'm not sure what that is in reference to. I looked at previous printouts and they all had OUT OF VEHICLE...
Forum - 07/18/2017
Wow! So many reactions. Did GM get hacked? Is it my birthday? Are they sober? This is the best news I've gotten today.
Forum - 07/11/2017
Maintain a well documented copy of the previous job card with the new job card - it may become necessary to attach to the transaction as supporting documentation.
Forum - 09/25/2017
Coverage is provided during the terms of the New Vehicle Limited Warranty, Limited Powertrain Warranty and/or Hybrid Specific Limited Warranty. (Courtesy Transportation: Service P&P Article 1.4 - Bulletin 07-00-89-037)
Forum - 08/21/2017
The service advisors usually take care of this issue at our dealership. We write a job card , let the vehicle sit a few minutes . Then we check the oil level and note it on the job card . If for example the vehicle is an equinox thier is a good...
Forum - 09/28/2017
... re: return of the used inflator: Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains special shipping instructions for the packaging...
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Forum - 10/24/2017
... to cover the claim with 100% GM Participation. (Refer to the FAQ contained with GCUS-9-3886 New GM Policy Evaluation Tool National Launch). ...
Up Assembly Claim Help - 11/23/2018
... the rear axle in about six weeks. That seemed to be contradictory to my understanding of the new policy regarding alternate part/up assemblies so I contacted our Warranty Specialist. She told me to follow the process that is given in the...
Recall 18278 - 11/02/2018
HiI have a couple of different circumstances regarding this recall for the brake pivot bolt. We have one vehicle where when the tech checked it. It already had the threadlocker put on it probably from the previous recall already being done on it correctly....
Forum - 12/12/2018
I agree! I am thankful for JL Warranty staff and the Warranty Newsletter! Have a wonderful Holiday Season!
Forum - 11/29/2018
I'm not sure what vehicle this is pertaining to... but maybe one of the labor operations petaining to the pickup box or it's liner perhaps?
Forum - 10/25/2018
Still does not help. I could ask our DMA but he's new and does not know alot yet
Forum - 01/11/2019
We are moving to a new DMS, in 2 years, but I don't know which one it will be yet..
Forum - 02/18/2019
Reference the Transportation, Vehicle Storage, and PDI Policy Manual Article 1.1.13 (Reimbursement for Transportation Transactions).
Forum - 02/18/2019
Hi warranty1! Please check out the article from the Warranty News on "Attaching a Document to a Pending Transaction" by clicking here.
Forum - 02/14/2019
... one specific to GMNA and the US). Select the Warranty Information Category Type link. Select the New Vehicle Limited Warranty Document link. Scroll to the What's Not Covered section....
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 04/04/2019
Thank you all again for the assistance. I don't usually come across a (non Chevy) oil change, so that threw me for a loop. Learning new things everyday!
Forum - 04/25/2019
The following is from P&P Article 1.1.4 regarding vehicle delivery with an ePOD: Carrier's Delivery Receipt - Electronic (ePOD) ePOD is a paperless system for the delivery of vehicles (similar to how dealers already take deliveries from FedEx or UPS)....
Forum - 12/10/2019
NVD is New Vehicle Damage. They are contacted thru DBC chat, or by calling DBC. They may want you to submit copies of delivery receipt, letter of notification (if driver didnt not sign as damaged) and the 3 required pictures for damages over $500. With...
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
... have the invoiced copy of the repair once it's done I just wonder why do a ZSET? This is a new one to me, anyone else out there doing this?...
Forum - 12/20/2017
A good PDI process reference is available within the Service P&P Manual - Transportation, Vehicle Storage, and PDI Policy - Article 3.1.1b (GM Service Agent Reimbursement for PDI Service).
Forum - 01/02/2018
The Recall Vehicle Action Report: CAM-02 is available within the General Information section of Service Forms. Complete the Owner Unwilling/Unable to Bring in Vehicle section of the form. Keep in mind that "this will not close the recall in IVH - GM is...
Battery Claim - Please do not resubmit? - 01/04/2018
... the Job Card number and the Warranty Code. As far as the bulletin, this may be the first I knew about it. For the "FLOODED" comment, I'm not sure what that is in reference to. I looked at previous printouts and they all had OUT OF VEHICLE...
Forum - 07/18/2017
Wow! So many reactions. Did GM get hacked? Is it my birthday? Are they sober? This is the best news I've gotten today.
Forum - 07/11/2017
Maintain a well documented copy of the previous job card with the new job card - it may become necessary to attach to the transaction as supporting documentation.
Forum - 09/25/2017
Coverage is provided during the terms of the New Vehicle Limited Warranty, Limited Powertrain Warranty and/or Hybrid Specific Limited Warranty. (Courtesy Transportation: Service P&P Article 1.4 - Bulletin 07-00-89-037)
Forum - 08/21/2017
The service advisors usually take care of this issue at our dealership. We write a job card , let the vehicle sit a few minutes . Then we check the oil level and note it on the job card . If for example the vehicle is an equinox thier is a good...
Forum - 09/28/2017
... re: return of the used inflator: Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains special shipping instructions for the packaging...
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Forum - 10/24/2017
... to cover the claim with 100% GM Participation. (Refer to the FAQ contained with GCUS-9-3886 New GM Policy Evaluation Tool National Launch). ...
Up Assembly Claim Help - 11/23/2018
... the rear axle in about six weeks. That seemed to be contradictory to my understanding of the new policy regarding alternate part/up assemblies so I contacted our Warranty Specialist. She told me to follow the process that is given in the...
Recall 18278 - 11/02/2018
HiI have a couple of different circumstances regarding this recall for the brake pivot bolt. We have one vehicle where when the tech checked it. It already had the threadlocker put on it probably from the previous recall already being done on it correctly....
Forum - 12/12/2018
I agree! I am thankful for JL Warranty staff and the Warranty Newsletter! Have a wonderful Holiday Season!
Forum - 11/29/2018
I'm not sure what vehicle this is pertaining to... but maybe one of the labor operations petaining to the pickup box or it's liner perhaps?
Forum - 10/25/2018
Still does not help. I could ask our DMA but he's new and does not know alot yet
Forum - 01/11/2019
We are moving to a new DMS, in 2 years, but I don't know which one it will be yet..
Forum - 02/18/2019
Reference the Transportation, Vehicle Storage, and PDI Policy Manual Article 1.1.13 (Reimbursement for Transportation Transactions).
Forum - 02/18/2019
Hi warranty1! Please check out the article from the Warranty News on "Attaching a Document to a Pending Transaction" by clicking here.
Forum - 02/14/2019
... one specific to GMNA and the US). Select the Warranty Information Category Type link. Select the New Vehicle Limited Warranty Document link. Scroll to the What's Not Covered section....
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 04/04/2019
Thank you all again for the assistance. I don't usually come across a (non Chevy) oil change, so that threw me for a loop. Learning new things everyday!
Forum - 04/25/2019
The following is from P&P Article 1.1.4 regarding vehicle delivery with an ePOD: Carrier's Delivery Receipt - Electronic (ePOD) ePOD is a paperless system for the delivery of vehicles (similar to how dealers already take deliveries from FedEx or UPS)....
Forum - 12/10/2019
NVD is New Vehicle Damage. They are contacted thru DBC chat, or by calling DBC. They may want you to submit copies of delivery receipt, letter of notification (if driver didnt not sign as damaged) and the 3 required pictures for damages over $500. With...
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Old Labor Op Issue - 10/02/2019
... has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a vehicle this old. This particular labor op is not there, the closest part is the Air Inlet Valve Actuator...
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
Forum - 10/01/2019
This was in the October newsletter. I am assuming it applies to every special policy.
Forum - 01/06/2020
Check out our Transportation Transaction videos by clicking HERE and HERE for more helpful information on vehicle inspection and transaction submission.
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Forum - 06/10/2019
... situations addressed by the region rather than submitting a field action transaction for a vehicle that is outside of the coverage parameter (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field...
Forum - 08/27/2019
Great suggestions for New Vehicle Damage information rchaney! Correctly documenting damage on the delivery receipt or ePOD is very important. Without the correct damage codes (or any damage codes), a transportation damage claim is unlikely to pay. If...
Forum - 09/10/2019
... when the reimbursement rate may be reduced: If a dealer does not have the minimum number of vehicles reported into the CTP program at all times, the reimbursement rate for the dealership will be returned to the standard rate per day and all future rental...
Inspection Process / Transportation Damage - Looking For Tips - 08/23/2019
Hi,Looking for tips from anyone that has a good handle on the new vehicle inspection process and notating transportation damage.We keep having several instances where we notate damage but when we get the delivery receipt there is nothing documented. ...
What are your strategies for educating your team? - 07/30/2019
When a new policy is released or an existing policy has been updated, how do you and/or management ensure everyone is aware of and following the updated procedure? This question was presented in the August 2019 edition of the Warranty News....
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... is going to be a transportation claim (my 5 digit codes being used are: 17,4,5 and 17,24,6) so vehicle had rear bed side panel replaced, sanded, refinished, paint and clear coat done. The vehicle becuase of danage needed a bulb replaced and also...
Special Coverage Transaction Submission Changes - 05/26/2016
Is it just me that takes issue with this new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission...
What Would You Do - 06/16 - 05/24/2016
... is the second time that customer has used the Maintenance Plan. Original owner purchased vehicle new and performs all service at the dealership. After authorizing the service repair as Policy, the service manager also performed a Policy Calculator...
Recall 14574 & 15757 - 03/02/2016
I am wondering if anyone has any insight as to WHY the beauty cover is being removed on these vehicles. We have done a few now and all the customers are unhappy about the beauty cover being removed and not reinstalled back on the vehicle. I called DBC...
Recall 14350 and key replacement - 09/22/2016
... original GM keys to have recall 14350 performed. My service manager is having us cut new keys to replace the after market ones and adding them to the transaction with P auth. They've all paid, but I was wondering what everyone else is doing...
Forum search? - 10/04/2016
Is there a way to search forums? I hate to post a new topic if one has already been started...
Forum - 10/12/2016
... Customer Enthusiasm/Non-Warranty Repair section: "These types of repairs are not covered by the New Vehicle Limited Warranty, a 50% customer participation is recommended."...
Forum - 11/03/2016
I cannot find this news article under Warranty policy deviations-Community/Article/1083/this title above-I believe the date was 4/27/11 or 3/26/2015
Forum - 11/22/2016
Reference P&P Article 1.1.1.1 for 2017 GM New Car and Light Duty Truck Limited Warranty including bumper to bumper, powertrain, courtesy transportation, roadside. This article also includes the Buick, Cadillac, GMC, Chevrolet Warranty Guide (basically...
Forum - 12/09/2016
The vehicle is now out of bumper to bumper, I assume? If so, you are correct : )
Re: updates on power trian coverages for 2011 - 10/26/2015
Wheel bearings are covered components under the Certified Used Vehicle warranty - if the vehicle has coverage listing in IVH. The bearing is not covered under the emissions or powertrain warranty.
Rejection Code - 02/10/2016
I need your help. I am new to this and i got a rejection code I have not seen before, nor understand what it means. I received rejection code "919 Vehicle Evaluation Criteria is not compatible with this Labour Code" what does this mean? Thanks Ever...
Re: DEALERTRACK - 01/26/2016
Dealer Track is gonna be new to me have been on Reynolds for years. I will probably use Global Connect too.
GM SMART CARE - 01/28/2016
NEW TO GM WARRANTY. CAN ANYONE TELL ME HOW I GO ABOUT SUBMITTING CLAIMS WITH GM SMART CARE?
What Would You Do - 01/16 - 01/11/2016
... the center intake manifold removed, as well as the front EGR cooler. The technician then installed new lines, EGR cooler and tube gaskets, center intake gaskets, air duct, and then cleaned the center of the engine and the transmission torque converter...
... has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a vehicle this old. This particular labor op is not there, the closest part is the Air Inlet Valve Actuator...
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
Forum - 10/01/2019
This was in the October newsletter. I am assuming it applies to every special policy.
Forum - 01/06/2020
Check out our Transportation Transaction videos by clicking HERE and HERE for more helpful information on vehicle inspection and transaction submission.
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Forum - 06/10/2019
... situations addressed by the region rather than submitting a field action transaction for a vehicle that is outside of the coverage parameter (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field...
Forum - 08/27/2019
Great suggestions for New Vehicle Damage information rchaney! Correctly documenting damage on the delivery receipt or ePOD is very important. Without the correct damage codes (or any damage codes), a transportation damage claim is unlikely to pay. If...
Forum - 09/10/2019
... when the reimbursement rate may be reduced: If a dealer does not have the minimum number of vehicles reported into the CTP program at all times, the reimbursement rate for the dealership will be returned to the standard rate per day and all future rental...
Inspection Process / Transportation Damage - Looking For Tips - 08/23/2019
Hi,Looking for tips from anyone that has a good handle on the new vehicle inspection process and notating transportation damage.We keep having several instances where we notate damage but when we get the delivery receipt there is nothing documented. ...
What are your strategies for educating your team? - 07/30/2019
When a new policy is released or an existing policy has been updated, how do you and/or management ensure everyone is aware of and following the updated procedure? This question was presented in the August 2019 edition of the Warranty News....
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... is going to be a transportation claim (my 5 digit codes being used are: 17,4,5 and 17,24,6) so vehicle had rear bed side panel replaced, sanded, refinished, paint and clear coat done. The vehicle becuase of danage needed a bulb replaced and also...
Special Coverage Transaction Submission Changes - 05/26/2016
Is it just me that takes issue with this new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission...
What Would You Do - 06/16 - 05/24/2016
... is the second time that customer has used the Maintenance Plan. Original owner purchased vehicle new and performs all service at the dealership. After authorizing the service repair as Policy, the service manager also performed a Policy Calculator...
Recall 14574 & 15757 - 03/02/2016
I am wondering if anyone has any insight as to WHY the beauty cover is being removed on these vehicles. We have done a few now and all the customers are unhappy about the beauty cover being removed and not reinstalled back on the vehicle. I called DBC...
Recall 14350 and key replacement - 09/22/2016
... original GM keys to have recall 14350 performed. My service manager is having us cut new keys to replace the after market ones and adding them to the transaction with P auth. They've all paid, but I was wondering what everyone else is doing...
Forum search? - 10/04/2016
Is there a way to search forums? I hate to post a new topic if one has already been started...
Forum - 10/12/2016
... Customer Enthusiasm/Non-Warranty Repair section: "These types of repairs are not covered by the New Vehicle Limited Warranty, a 50% customer participation is recommended."...
Forum - 11/03/2016
I cannot find this news article under Warranty policy deviations-Community/Article/1083/this title above-I believe the date was 4/27/11 or 3/26/2015
Forum - 11/22/2016
Reference P&P Article 1.1.1.1 for 2017 GM New Car and Light Duty Truck Limited Warranty including bumper to bumper, powertrain, courtesy transportation, roadside. This article also includes the Buick, Cadillac, GMC, Chevrolet Warranty Guide (basically...
Forum - 12/09/2016
The vehicle is now out of bumper to bumper, I assume? If so, you are correct : )
Re: updates on power trian coverages for 2011 - 10/26/2015
Wheel bearings are covered components under the Certified Used Vehicle warranty - if the vehicle has coverage listing in IVH. The bearing is not covered under the emissions or powertrain warranty.
Rejection Code - 02/10/2016
I need your help. I am new to this and i got a rejection code I have not seen before, nor understand what it means. I received rejection code "919 Vehicle Evaluation Criteria is not compatible with this Labour Code" what does this mean? Thanks Ever...
Re: DEALERTRACK - 01/26/2016
Dealer Track is gonna be new to me have been on Reynolds for years. I will probably use Global Connect too.
GM SMART CARE - 01/28/2016
NEW TO GM WARRANTY. CAN ANYONE TELL ME HOW I GO ABOUT SUBMITTING CLAIMS WITH GM SMART CARE?
What Would You Do - 01/16 - 01/11/2016
... the center intake manifold removed, as well as the front EGR cooler. The technician then installed new lines, EGR cooler and tube gaskets, center intake gaskets, air duct, and then cleaned the center of the engine and the transmission torque converter...
Battery Reject - 01/12/2016
I'm trying to submit a battery under new vehicle warranty but the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed....
Re: Question regarding technician documentation - 07/22/2015
Policy & Procedure Article 3.3.1 (Vehicle History File) states that the service agent must maintain a complete & accurate vehicle history file. The file may be in the form of a paper file that includes the shop copy of the job card or an electronic vehicle...
HOW DO I CODE THIS? - 08/20/2015
... part of the exh manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provide. Thanks.:-)...
Forum - 01/17/2017
... was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect headlines-message #GCUS9-3405--also in Warranty in Review Newsletter Q1 2017 Edition--to correct my rejected claim in...
SHUTTLE - 01/18/2017
INFORMATION ON SHUTTLE. DO YOU NEED TO HAVE A DRAC SHUTTLE VEHICLE?Format: Article
Forum - 01/27/2017
If you are not a certified pre-owned dealer is it ok to sell the vehicle with a recall with no remedy?
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
... We have decided to work on starting to do our claims in house, and I am going to be our new warranty adminstrator, I have no experience in the field. Our service advisor has worked in other dealership in the past and has some experience with handling...
Forum - 02/23/2017
or you would use that for a vehicle that is older too , what is that labor op for ??
Forum - 02/24/2017
Ok great, thanks for the clarification. But just wondering "why" dont they show marked dealer install on they vehicle build like the other items do??
Forum - 03/09/2017
Our shuttle isn't a DRAC, we have a couple of vehicles that service uses for shuttling customers. I've never read that it should be a DRAC.
17019 and the Oil - 02/07/2017
I pulled the new and used vehicle reports for open recalls and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the...
Forum - 02/02/2017
... it just state what it covers and doesn't cover? For example, "if vehicle is still under new vehicle warranty, rental is available to customer." It's just confusing the way they word things... ...
What Would You Do - 04/17 - 03/21/2017
... was, at time of write up, coded as customer pay. Because the repair was powertrain related and the vehicle had remaining powertrain warranty coverage, the line was updated to warranty. The second line of the job card was for a customer pay tire...
Customer Reimbursement Claim - 03/23/2017
Ok, so I'm still pretty new at being a warranty admin. and I haven't came across a customer reimbursement claim yet. My service director just gave me a customer's information for a vehicle they bought from us a couple months ago and a case number from...
Forum - 03/23/2017
... a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No "install SOP part". I still get tha...
Forum - 05/04/2017
From Service P&P Article 3.2.9 Technician Identification and Accounting of Labor Time: Multiple Vehicle Repairs For multiple vehicles requiring reprogramming, as well as service update bulletins and field actions involving inspections only (no parts...
Forum - 05/04/2017
From the Courtesy Transportation and Roadside Program Bulletin 07-00-89-037J: Vehicles are to be current or within the past one model year. Rental companies (preferred agencies) should be aware of this policy. If using dealer rental program,...
Forum - 04/27/2017
Go under Service Forms App, General information, 8 sections down, (right above brakes) under Recall Vehicle Action Report-Cam-02
Courtesty Transportation - Rental Requirements? - 05/03/2017
I have a question about the requirement that the rental vehicle must be current or within one model year...What if there are none available in 2017 or 2016 rentals?
Forum - 04/12/2017
Great thanks, I'll make a note on my Nov 2016 News copy that putting it in parts/handling field is not effective anymore.
Forum - 06/28/2017
in policy and precedures manuel 1.3 roadside assistance program this is available for 3/36 for vehicles think gm likes it best when customers or dealers use this program !
Forum - 07/06/2017
no because you were already credited for these vehicles before they were delivered to your dealership and your labor rate change...you have to use your old rate !
Forum - 06/21/2017
ALL OUR 'PARTS ORDERED' TICKETS ARE CLOSED UNDER CUSTOMER, UNLESS IT HAS A SPAC CASE ATTACHED TO IT, OR VEHICLE DOES NOT LEAVE THE LOT.
Forum - 05/08/2017
... treat that, while waiting on parts. Its a rock and hard place, because yes, you close ticket if vehicle leaves lot, by most state laws, and holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them...
Forum - 05/15/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first
I'm trying to submit a battery under new vehicle warranty but the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed....
Re: Question regarding technician documentation - 07/22/2015
Policy & Procedure Article 3.3.1 (Vehicle History File) states that the service agent must maintain a complete & accurate vehicle history file. The file may be in the form of a paper file that includes the shop copy of the job card or an electronic vehicle...
HOW DO I CODE THIS? - 08/20/2015
... part of the exh manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provide. Thanks.:-)...
Forum - 01/17/2017
... was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect headlines-message #GCUS9-3405--also in Warranty in Review Newsletter Q1 2017 Edition--to correct my rejected claim in...
SHUTTLE - 01/18/2017
INFORMATION ON SHUTTLE. DO YOU NEED TO HAVE A DRAC SHUTTLE VEHICLE?Format: Article
Forum - 01/27/2017
If you are not a certified pre-owned dealer is it ok to sell the vehicle with a recall with no remedy?
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
... We have decided to work on starting to do our claims in house, and I am going to be our new warranty adminstrator, I have no experience in the field. Our service advisor has worked in other dealership in the past and has some experience with handling...
Forum - 02/23/2017
or you would use that for a vehicle that is older too , what is that labor op for ??
Forum - 02/24/2017
Ok great, thanks for the clarification. But just wondering "why" dont they show marked dealer install on they vehicle build like the other items do??
Forum - 03/09/2017
Our shuttle isn't a DRAC, we have a couple of vehicles that service uses for shuttling customers. I've never read that it should be a DRAC.
17019 and the Oil - 02/07/2017
I pulled the new and used vehicle reports for open recalls and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the...
Forum - 02/02/2017
... it just state what it covers and doesn't cover? For example, "if vehicle is still under new vehicle warranty, rental is available to customer." It's just confusing the way they word things... ...
What Would You Do - 04/17 - 03/21/2017
... was, at time of write up, coded as customer pay. Because the repair was powertrain related and the vehicle had remaining powertrain warranty coverage, the line was updated to warranty. The second line of the job card was for a customer pay tire...
Customer Reimbursement Claim - 03/23/2017
Ok, so I'm still pretty new at being a warranty admin. and I haven't came across a customer reimbursement claim yet. My service director just gave me a customer's information for a vehicle they bought from us a couple months ago and a case number from...
Forum - 03/23/2017
... a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No "install SOP part". I still get tha...
Forum - 05/04/2017
From Service P&P Article 3.2.9 Technician Identification and Accounting of Labor Time: Multiple Vehicle Repairs For multiple vehicles requiring reprogramming, as well as service update bulletins and field actions involving inspections only (no parts...
Forum - 05/04/2017
From the Courtesy Transportation and Roadside Program Bulletin 07-00-89-037J: Vehicles are to be current or within the past one model year. Rental companies (preferred agencies) should be aware of this policy. If using dealer rental program,...
Forum - 04/27/2017
Go under Service Forms App, General information, 8 sections down, (right above brakes) under Recall Vehicle Action Report-Cam-02
Courtesty Transportation - Rental Requirements? - 05/03/2017
I have a question about the requirement that the rental vehicle must be current or within one model year...What if there are none available in 2017 or 2016 rentals?
Forum - 04/12/2017
Great thanks, I'll make a note on my Nov 2016 News copy that putting it in parts/handling field is not effective anymore.
Forum - 06/28/2017
in policy and precedures manuel 1.3 roadside assistance program this is available for 3/36 for vehicles think gm likes it best when customers or dealers use this program !
Forum - 07/06/2017
no because you were already credited for these vehicles before they were delivered to your dealership and your labor rate change...you have to use your old rate !
Forum - 06/21/2017
ALL OUR 'PARTS ORDERED' TICKETS ARE CLOSED UNDER CUSTOMER, UNLESS IT HAS A SPAC CASE ATTACHED TO IT, OR VEHICLE DOES NOT LEAVE THE LOT.
Forum - 05/08/2017
... treat that, while waiting on parts. Its a rock and hard place, because yes, you close ticket if vehicle leaves lot, by most state laws, and holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them...
Forum - 05/15/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first
Re: Complaint Codes - 01/15/2013
Contacted ADP, they received an email from GM,they have not loaded the new codes from their side yet.
Re: Reject message help - 02/11/2013
I had found an article in the feb 2010 newsletter that talks about the difference in the two...glad you were able to get your cliam thru...
Re: Christmas Eve Hours - 12/19/2012
... and quick cleanup we clear out. I just found out that while our service department is closed on New Years Day (thank goodness), our sales department will be open which I think is terrible! We close on New Years eve at 6. Your manager needs to decide...
Re: Part Expedite - 04/23/2013
Learned something new !!!! will have to remember that next time i have one...
Warranty Help Cards Updated with Global Codes - 05/02/2013
All of the applicable Quick Reference Warranty Help Cards have been updated to reflect the new Global Labour Code format. The updated cards are indicated with the following: (New Global Codes) View the cards!
Re: Price of Optikleen on a PDI - 09/10/2013
We are in New york it has been that way for 10 years since Ive been here at this dealership
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
... diag a water pump as "bad". It's a never ending battle, especially when we've recently gotten two new service advisors and two new techs. It's very frustrating. I keep a copy of the Required Operating Procedures bulletin on hand for reference (04-00-89-015)and...
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: What would you do? - 10/09/2012
... DENIED any sort of claim acceptance due to the type of repair. :( The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have...
Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/11/2012
Anyone looked at this new bulletin yet?? OMG!!!!!!! Comments please
Re: Looking for paint amount for AO. - 10/17/2012
Go to SI under vehicle, body repair, paint and coatings, introduction, material allowances, AO is listed under flexible finishes US the amount is $96.97.
Re: Complaint Codes - 01/14/2013
HAS ANYONE FOUND WHERE THE NEW LIST IS FOR THE CAUSE AND COMPLAINT CODES FOR THE CATEGORIES
Re: DMA PRE AUTH - 01/14/2013
We just got a new warranty specialist and her and our DMA don't agree on the submission end of it. Our DMA would have me submit the claim and let it reject and then we would send her the form. The prior specialist would pay the claim once the DMA approved...
Re: Reject message help - 01/14/2013
I JUST TRIED TO DO A HISTORY ON THE VIN AND LOOKS LIKE THE VIN NUMBER IS NOT RIGHT...WHAT KIND OF VEHICLE IS THIS??
Re: Goodwill on GM Certified Pre-Owned? - 08/21/2012
I'll have to check to see what service wants to do again. They are very good customers and have purchased several vehicles from us.
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 09/04/2012
thanks Mark for the info , i never did know where to find this information.... Likes learning something new..!!!
Re: Partial Fluid Pricing breakdown ??? - 08/08/2012
THERE IS AN ARTICLE ON PAGE 3 OF THE OCTOBER 2011 NEWSLETTER ABOUT FLUIDS, NOT SURE IF THIS WHAT YOU ARE LOOKING FOR!!
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
thanks for sharing, i have doing warranties off and on for a long time and i am always learing something new everyday..
Re: goodwill reimbursement - 07/26/2012
Check the IVH history, just because theres a recall and if it doesnt apply to that customers vehicle, why would a reimbursement be necessary? Enthusiasm or not, i wouldn't give away money to a longtime cutomer thats continuing to give their business to...
Re: Where can I find..... - 08/02/2012
Well, I just put pvpp in the search box of the P&P manual and it comes up with Cadillac Professional Vehicle Protection Plan under article 1.2.6....Good luck to you!
What would you do? - 07/20/2012
... DENIED any sort of claim acceptance due to the type of repair. :( The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have...
Re: CAC / GMPP SMARTCARE - 07/20/2012
MARCH 2012 NEWSLETTER THERE IS AN ARTICLE THAT TALKS ABOUT GOODWILL AND USE LABOR OP Z7410 ,THIS MAYBE WHAT YOU ARE LOOKING FOR, IF I APOLOGIZE TOO
Parts Warranty - 02/26/2014
... under parts warranty. My question is after all that, Can we put in labor time for installing the new power steering pump? The service advisor only has down the amount for the part and no labor. He told me that as of January 1, 2014 they changed the way...
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Admin allowance times.... Whats your process? - 06/20/2014
... What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems...
Contacted ADP, they received an email from GM,they have not loaded the new codes from their side yet.
Re: Reject message help - 02/11/2013
I had found an article in the feb 2010 newsletter that talks about the difference in the two...glad you were able to get your cliam thru...
Re: Christmas Eve Hours - 12/19/2012
... and quick cleanup we clear out. I just found out that while our service department is closed on New Years Day (thank goodness), our sales department will be open which I think is terrible! We close on New Years eve at 6. Your manager needs to decide...
Re: Part Expedite - 04/23/2013
Learned something new !!!! will have to remember that next time i have one...
Warranty Help Cards Updated with Global Codes - 05/02/2013
All of the applicable Quick Reference Warranty Help Cards have been updated to reflect the new Global Labour Code format. The updated cards are indicated with the following: (New Global Codes) View the cards!
Re: Price of Optikleen on a PDI - 09/10/2013
We are in New york it has been that way for 10 years since Ive been here at this dealership
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
... diag a water pump as "bad". It's a never ending battle, especially when we've recently gotten two new service advisors and two new techs. It's very frustrating. I keep a copy of the Required Operating Procedures bulletin on hand for reference (04-00-89-015)and...
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: What would you do? - 10/09/2012
... DENIED any sort of claim acceptance due to the type of repair. :( The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have...
Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/11/2012
Anyone looked at this new bulletin yet?? OMG!!!!!!! Comments please
Re: Looking for paint amount for AO. - 10/17/2012
Go to SI under vehicle, body repair, paint and coatings, introduction, material allowances, AO is listed under flexible finishes US the amount is $96.97.
Re: Complaint Codes - 01/14/2013
HAS ANYONE FOUND WHERE THE NEW LIST IS FOR THE CAUSE AND COMPLAINT CODES FOR THE CATEGORIES
Re: DMA PRE AUTH - 01/14/2013
We just got a new warranty specialist and her and our DMA don't agree on the submission end of it. Our DMA would have me submit the claim and let it reject and then we would send her the form. The prior specialist would pay the claim once the DMA approved...
Re: Reject message help - 01/14/2013
I JUST TRIED TO DO A HISTORY ON THE VIN AND LOOKS LIKE THE VIN NUMBER IS NOT RIGHT...WHAT KIND OF VEHICLE IS THIS??
Re: Goodwill on GM Certified Pre-Owned? - 08/21/2012
I'll have to check to see what service wants to do again. They are very good customers and have purchased several vehicles from us.
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 09/04/2012
thanks Mark for the info , i never did know where to find this information.... Likes learning something new..!!!
Re: Partial Fluid Pricing breakdown ??? - 08/08/2012
THERE IS AN ARTICLE ON PAGE 3 OF THE OCTOBER 2011 NEWSLETTER ABOUT FLUIDS, NOT SURE IF THIS WHAT YOU ARE LOOKING FOR!!
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
thanks for sharing, i have doing warranties off and on for a long time and i am always learing something new everyday..
Re: goodwill reimbursement - 07/26/2012
Check the IVH history, just because theres a recall and if it doesnt apply to that customers vehicle, why would a reimbursement be necessary? Enthusiasm or not, i wouldn't give away money to a longtime cutomer thats continuing to give their business to...
Re: Where can I find..... - 08/02/2012
Well, I just put pvpp in the search box of the P&P manual and it comes up with Cadillac Professional Vehicle Protection Plan under article 1.2.6....Good luck to you!
What would you do? - 07/20/2012
... DENIED any sort of claim acceptance due to the type of repair. :( The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have...
Re: CAC / GMPP SMARTCARE - 07/20/2012
MARCH 2012 NEWSLETTER THERE IS AN ARTICLE THAT TALKS ABOUT GOODWILL AND USE LABOR OP Z7410 ,THIS MAYBE WHAT YOU ARE LOOKING FOR, IF I APOLOGIZE TOO
Parts Warranty - 02/26/2014
... under parts warranty. My question is after all that, Can we put in labor time for installing the new power steering pump? The service advisor only has down the amount for the part and no labor. He told me that as of January 1, 2014 they changed the way...
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Admin allowance times.... Whats your process? - 06/20/2014
... What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the amounts so they wash off your schedule? Everyone I've asked seems...
closest to labor ops - 08/07/2014
Was perusing the August newsletter today about the new P&P guidelines (bul 14-00-89-003), and was confused by the mention of 'closest to' labor ops being submitted as OLH. Upon reviewing the bulletin there is no mention of this; can anyone suggest where...
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Dealer Install Canyon - 05/18/2015
Does anyone know what the Dealer Install Indicator is on the new Canyons we cannot find what the Indicator is.
Re: 2015 and 2 Year Maintenance - 03/19/2015
If I am not mistaken the customers have to sign up for this when they buy the vehicle...
2015 PDI labor ops - 10/02/2014
any one know about updates for 2015 vehicles for PDI ? I can't find alot of them like the 2015 terrain
2014 LOF on Used Inventory - 10/13/2014
If a 2014 vehicle is in used inventory and requires an LOF and Rotate is it covered under the 2 yr/24K maintenance plan?
Re: Towing Document - 09/24/2009
Information is posted within SI by vehicle in the Owner's Manual documents (keyword search term: towing or within the "Driving Your Vehicle" section). I have been unable to locate a Technical Document, such as the one from 2006.
Re: Lost Rep - 09/21/2009
We also lost our rep--he took early retirement. We have heard that the parts/service position is going to be the same person from here on out and new assignments would take effect Oct. 1st and we would hear before then who our new rep. would be.
Re: Thank you J&L! - 09/08/2009
Ideas for WAMM: Global Warranty Updates, New Cross Lines warranty Guidelines, DA Report Analysis. Christy hope you guys are able to make it up.
Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.
Re: J9981 - 09/17/2009
MAYBE THIS IS JUST FOR NEW YORK STATE, WITH OUR INSPECTIONS????? I FIGURE THAT EVERY STATE IS NOT THE SAME WITH INSPECTIONS.
Re: 2010 CAMARO - STRIPS - 08/04/2009
Also verify on the vehicle build that it gets the stripes and the correct labor was used for the corresponding LPO code was used.
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: part expediting question - 08/17/2009
Z5000 AND Z5001 WILL WORK AS LONG AS VEHICLE HAS LESS THAN 100,000 MILES, NO AUTH REQUIRED.
Re: GM Certified coverage - 08/18/2009
I've never been able to find anything either. I think I'll write in as a suggestion for something to cover in J&L newsletter.
Re: Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/18/2009
NEW POLICY: Change in automatic transmission add condition documentation and claim submission...Bulletin 09-07-30-018: Effective with repairs performed after January 1, 2010.
Re: Material Number not found. - 12/30/2009
I sent ours to the FOM & it was paid but that was also for a Saturn vehicle.
Transportation claim - 12/31/2009
Does anyone remember seeing an article in the newsletter regarding the amount of other labor hours allowed per damage severity code on a transportation claim?
Re: Question? Goodwill radio replacment submission - 11/20/2009
Since the vehicle is out of Warranty and within 12/12 of original replacement run it as a Claim Type B.
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
The stripes are now coming on the vehicles from factory. When we did install, we would sublet them out.
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
... breaks but I not sure if it's part of Sp. [/quote] Did you look in Global Warranty Investigate Vehicle History? It would show the special policy in the "Applicable Warranties" area along with the base warranty, etc. if it applies to this vehicle....
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
TRANSPORTATION DAMAGE - 02/09/2010
ANYONE KNOW OF A TSB ABOUT TRANSPORTATION DAMAGE, I AM TRYING TO TEACH A NEW BODY SHOP MANAGER HOW TO HANDLE THEM BUT I NEED SOME HELP EXPLAINING THE PROCESS.
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/12/2010
I had 5 outstanding & put them into GWM via the website like they were new. Paid mine also.
Was perusing the August newsletter today about the new P&P guidelines (bul 14-00-89-003), and was confused by the mention of 'closest to' labor ops being submitted as OLH. Upon reviewing the bulletin there is no mention of this; can anyone suggest where...
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Dealer Install Canyon - 05/18/2015
Does anyone know what the Dealer Install Indicator is on the new Canyons we cannot find what the Indicator is.
Re: 2015 and 2 Year Maintenance - 03/19/2015
If I am not mistaken the customers have to sign up for this when they buy the vehicle...
2015 PDI labor ops - 10/02/2014
any one know about updates for 2015 vehicles for PDI ? I can't find alot of them like the 2015 terrain
2014 LOF on Used Inventory - 10/13/2014
If a 2014 vehicle is in used inventory and requires an LOF and Rotate is it covered under the 2 yr/24K maintenance plan?
Re: Towing Document - 09/24/2009
Information is posted within SI by vehicle in the Owner's Manual documents (keyword search term: towing or within the "Driving Your Vehicle" section). I have been unable to locate a Technical Document, such as the one from 2006.
Re: Lost Rep - 09/21/2009
We also lost our rep--he took early retirement. We have heard that the parts/service position is going to be the same person from here on out and new assignments would take effect Oct. 1st and we would hear before then who our new rep. would be.
Re: Thank you J&L! - 09/08/2009
Ideas for WAMM: Global Warranty Updates, New Cross Lines warranty Guidelines, DA Report Analysis. Christy hope you guys are able to make it up.
Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.
Re: J9981 - 09/17/2009
MAYBE THIS IS JUST FOR NEW YORK STATE, WITH OUR INSPECTIONS????? I FIGURE THAT EVERY STATE IS NOT THE SAME WITH INSPECTIONS.
Re: 2010 CAMARO - STRIPS - 08/04/2009
Also verify on the vehicle build that it gets the stripes and the correct labor was used for the corresponding LPO code was used.
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: part expediting question - 08/17/2009
Z5000 AND Z5001 WILL WORK AS LONG AS VEHICLE HAS LESS THAN 100,000 MILES, NO AUTH REQUIRED.
Re: GM Certified coverage - 08/18/2009
I've never been able to find anything either. I think I'll write in as a suggestion for something to cover in J&L newsletter.
Re: Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/18/2009
NEW POLICY: Change in automatic transmission add condition documentation and claim submission...Bulletin 09-07-30-018: Effective with repairs performed after January 1, 2010.
Re: Material Number not found. - 12/30/2009
I sent ours to the FOM & it was paid but that was also for a Saturn vehicle.
Transportation claim - 12/31/2009
Does anyone remember seeing an article in the newsletter regarding the amount of other labor hours allowed per damage severity code on a transportation claim?
Re: Question? Goodwill radio replacment submission - 11/20/2009
Since the vehicle is out of Warranty and within 12/12 of original replacement run it as a Claim Type B.
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
The stripes are now coming on the vehicles from factory. When we did install, we would sublet them out.
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
... breaks but I not sure if it's part of Sp. [/quote] Did you look in Global Warranty Investigate Vehicle History? It would show the special policy in the "Applicable Warranties" area along with the base warranty, etc. if it applies to this vehicle....
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
TRANSPORTATION DAMAGE - 02/09/2010
ANYONE KNOW OF A TSB ABOUT TRANSPORTATION DAMAGE, I AM TRYING TO TEACH A NEW BODY SHOP MANAGER HOW TO HANDLE THEM BUT I NEED SOME HELP EXPLAINING THE PROCESS.
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/12/2010
I had 5 outstanding & put them into GWM via the website like they were new. Paid mine also.
Re: Service Agent Summary Report - 06/23/2010
The Service Agent Summary Report is the new monthly report. DBC called me yesterday, said that June 28th the report will be out.
Re: recall for the heated wiper fluid - 06/14/2010
i submitted one in our used car inventory this mornin and we also have a customers vehicle in the shop we have to cut then a check...
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: Z1000???? - 06/15/2010
i saw it too in the newsletter for may 2010 but no amount was given to charge..
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 05/13/2010
This only applies to government vehicles. I wish it applied to all courtesy deliveries, if it did we would make a killing.
Re: DA report replacement? - 05/06/2010
Not sure on that--asked our FOM a while back about interpreting the new report and he said they haven't had training on it yet either. That's been a few mos. ago so don't know if they've been trained yet or not. Think I'll submit it as an idea for...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
MAKE SURE THAT THE RECALL IS SHOWING UP ON THE VEHICLE HISTORY (VIS) IF IT ISNT ON IT THAN ITS NOT COVERED AND IT WONT PAY UNLESS YOU CHANGE THE LO
GSA HANDLING ALLOWANCE - 04/22/2010
... GM in regards to Z7006. I am allowed to claim 150.00 for a courtesy delivery. Can anyone fine a newer message? My fleet manager thought the allowance was for 200.00, I can't find a new message. old message# VSG20011065 from 12/05/01. I've always just...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My question is: What is the warranty on the GM accessories the customer pays for at the time they purchase the vehicle.
SATURN PARTS WARRANTY - 08/20/2010
I am trying to find info on the mark up of parts for Saturn vehicles, Thanks for any help
Re: Warranty Rental VIN - 08/27/2010
you really have it bad with them...they use that line with everyone things will get better now we have a new manager haha yea right..
Re: Warranty Rental VIN - 09/02/2010
... that they are really busy because they are short handed. I think it is more under trained and the new employees are not told about the procedure to follow for gm rentals....
Re: Warranty Rental VIN - 08/26/2010
I would bet that if your dealership withheld payment for the rental vehicles until the paperwork was in order, they would kick it up a notch.....
Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: Would you try to put a claim in for this? - 09/21/2010
Yes, and file a FPR.Where the running bounds mount to the front of the vehicle is part of the cab mounts.
Re: Silverado HD PDI form? - 01/26/2012
... He wasn't sure either, did some digging around and came up with: For 2012 every 2500 or 3500 vehicle is considered HD so would use the HD form. Any 1500 vehicle is non HD. That makes it easy! ...
GWM Shutdown - 01/19/2012
Check out the article here from the latest edition of the Warranty News: GWM and IVH Shutdown.
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
... Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new cylinder. Refer to Corporate Bulletin 10-00-89-009 (USA) or 10-00-89-010 (Canada) for key code security guidelines and key code access information. GMODC...
Re: Diag time punch recording - 07/06/2012
See article in January 2012 newsletter, Clock on, Clock off. Explains time punch requirements.
Re: WPC returns - 05/16/2012
... month we're undergoing our reconstruction, going to Reynolds & Reynolds and I'll have to learn a new submission system for Volvo. Everything old will be new again!...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
so glad we are not the only ones who are old school and probably wont be taught new tricks..
Re: REFRIGERANT COST - 10/18/2011
last ac claim i had was costed out at 8.83 a LB..think one of the past newsletters talked about freon cost..
Re: Special Policy 10240 with collateral damage - 07/29/2011
Does the Special Policy show on the VIS for this vehicle? From the reject it sounds like it might not be involved.
Re: DRAC cars - 08/19/2011
See admin message G_0000068633 for GMDRAC car. It states "Upon reporting the necessary vehicles as outlined in the Program Guide, the dealership reimbursement rate will be updated in Global Warranty Management (GWM) to $42 per day. This change will be...
The Service Agent Summary Report is the new monthly report. DBC called me yesterday, said that June 28th the report will be out.
Re: recall for the heated wiper fluid - 06/14/2010
i submitted one in our used car inventory this mornin and we also have a customers vehicle in the shop we have to cut then a check...
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: Z1000???? - 06/15/2010
i saw it too in the newsletter for may 2010 but no amount was given to charge..
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 05/13/2010
This only applies to government vehicles. I wish it applied to all courtesy deliveries, if it did we would make a killing.
Re: DA report replacement? - 05/06/2010
Not sure on that--asked our FOM a while back about interpreting the new report and he said they haven't had training on it yet either. That's been a few mos. ago so don't know if they've been trained yet or not. Think I'll submit it as an idea for...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
MAKE SURE THAT THE RECALL IS SHOWING UP ON THE VEHICLE HISTORY (VIS) IF IT ISNT ON IT THAN ITS NOT COVERED AND IT WONT PAY UNLESS YOU CHANGE THE LO
GSA HANDLING ALLOWANCE - 04/22/2010
... GM in regards to Z7006. I am allowed to claim 150.00 for a courtesy delivery. Can anyone fine a newer message? My fleet manager thought the allowance was for 200.00, I can't find a new message. old message# VSG20011065 from 12/05/01. I've always just...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My question is: What is the warranty on the GM accessories the customer pays for at the time they purchase the vehicle.
SATURN PARTS WARRANTY - 08/20/2010
I am trying to find info on the mark up of parts for Saturn vehicles, Thanks for any help
Re: Warranty Rental VIN - 08/27/2010
you really have it bad with them...they use that line with everyone things will get better now we have a new manager haha yea right..
Re: Warranty Rental VIN - 09/02/2010
... that they are really busy because they are short handed. I think it is more under trained and the new employees are not told about the procedure to follow for gm rentals....
Re: Warranty Rental VIN - 08/26/2010
I would bet that if your dealership withheld payment for the rental vehicles until the paperwork was in order, they would kick it up a notch.....
Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: Would you try to put a claim in for this? - 09/21/2010
Yes, and file a FPR.Where the running bounds mount to the front of the vehicle is part of the cab mounts.
Re: Silverado HD PDI form? - 01/26/2012
... He wasn't sure either, did some digging around and came up with: For 2012 every 2500 or 3500 vehicle is considered HD so would use the HD form. Any 1500 vehicle is non HD. That makes it easy! ...
GWM Shutdown - 01/19/2012
Check out the article here from the latest edition of the Warranty News: GWM and IVH Shutdown.
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
... Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new cylinder. Refer to Corporate Bulletin 10-00-89-009 (USA) or 10-00-89-010 (Canada) for key code security guidelines and key code access information. GMODC...
Re: Diag time punch recording - 07/06/2012
See article in January 2012 newsletter, Clock on, Clock off. Explains time punch requirements.
Re: WPC returns - 05/16/2012
... month we're undergoing our reconstruction, going to Reynolds & Reynolds and I'll have to learn a new submission system for Volvo. Everything old will be new again!...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
so glad we are not the only ones who are old school and probably wont be taught new tricks..
Re: REFRIGERANT COST - 10/18/2011
last ac claim i had was costed out at 8.83 a LB..think one of the past newsletters talked about freon cost..
Re: Special Policy 10240 with collateral damage - 07/29/2011
Does the Special Policy show on the VIS for this vehicle? From the reject it sounds like it might not be involved.
Re: DRAC cars - 08/19/2011
See admin message G_0000068633 for GMDRAC car. It states "Upon reporting the necessary vehicles as outlined in the Program Guide, the dealership reimbursement rate will be updated in Global Warranty Management (GWM) to $42 per day. This change will be...
adios folks! - 04/01/2011
... so very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, t...
Re: Flywheel Housing Seal opcode - 03/30/2011
... additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the flywheel housing is not much deeper into the vehicle. So, long story short....the tech who had 22.6 hours in this just got ripped of...
Re: What We Don't Know......... - 04/01/2011
what i dont get is these people pay a fortune for their vehicles then they alter them and void the warranty...unbelivable!!!!!!!!!!!!
2009 HHR RESET ONLY LABOR OP - 07/11/2011
I have a 2009 HHR which came in for 3-4 shift shutter felt when driving vehicle..... we road tested it 45 miles "approved by cust", trans functioning ok / tcc engagement in 4th gear normal for this trans - called TAC stated tcc will apply in 3rd & 4th...
Customer Goodwill actions - 07/12/2011
Have a customer that purchased a 2011 Cruze (267 miles on vehicle) transmission needed replacement..... Manager auth us to also fill his gas tank, detail his car & pay for his 1st car payment "which they wrote all as separate lines on job card" ---- &...
2011 Malibu paint issue - 07/21/2011
... over it to prevent future scratching. He stated that replacing the seals would not help since the new ones would be the same as the original parts. Our customer reluctantly agreed to have us perform the repair this way (she hated the idea of tape on...
Re: ONSTAR CONCERN LABOR OP ?? - 07/15/2011
THANKS MARK !!!! I LEARNED SOMETHING NEW GOOD TO KNOW THAT INFO IS THERE.....
PURGING FILES - 04/12/2011
I DON'T FILE BUT WE HAVE SOMEONE NEW AND OUR FILES NEED TO BE PURGED....WHAT DO I KEEP CLOSE BY AND HOW LONG TO WE KEEP FILES....GM AND KIA
Re: Accessories for - 05/17/2011
Thanks for the input. Do you know how the vehicle options are updated?
Re: DMA Authorization Form - 12/14/2010
thats a new one on me too, Brian i have no idea..what is the authorization for??
TIRES - 12/14/2010
NEW TO SUBMITTING WITH GM .... HOW MUCH TIME DO WE GIVE TO ROAD FORCE BALANCE TIRES?
Re: srta trans warranty - 11/17/2010
Well ladies, I guess you learn something new everyday in this field....:) Thanks for the good information!
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/19/2010
thanks kristen for your help,i have been doing warranties off and on since 1973 and i always learn something new i like that..connie
Question on outdated service update - 01/11/2011
We have a vehicle in inventory 07 Suburban with on open service update 07007 that expires with base warranty. This vehicle is out of warranty by miles and time. However, the VIS still shows the service update as open. I looked at the update information...
Re: Question on outdated service update - 01/14/2011
You can find the form on Global Connect in the Library, under Service--Field Action--CAM-01 (Vehicle Recall Action Report) also.
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: Requirements - 02/10/2011
... started in warranty. To stop the problems, I started having a warranty training meeting with all new incoming techs and writers to make sure they were aware of all needed info and forms for any warranty claims. I have used reprints from J&L and the...
PDI - 12/17/2010
WE GOT A NEW ACADIA IN AND HAD 2 KEY FOBS AND ONE KEY HOW DO I SUBMITT FOR THE LOST KEY.I CANT REMEBER THIS HAS NEVER HAPPENED BEFORE
Re: Return Codes - 01/27/2011
i have never seen that one either but thanks i know what to do if i ever do.....learn something new everyday on here...
Re: VIN BREAKDOWN - 02/22/2011
Global Connect left side Vehicle Information Numbers. Go in there and find your model year and then scroll to see info.
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
... dealership I work at said the way he understood it was on Friday if you got a letter it was bad news and if you got a phone call it was good news. We got the phone call thank goodness. I wish all of you the best ...
Re: 2010 CAMARO - STRIPS - 07/30/2009
Look in the LTG under PDI adds they have add ons for rally stripes, the three letters come off of the vehicle build in VIS.
Re: BATTERY PRICING - 07/16/2009
I AM NEW TO GM WARRANTY. WHERE CAN I FIND THE ACDELCO BATTERY WARRANTY PRICING LIST
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
THE CUSTOMER CAME TO PICK UP - BUT VEHICLE NEVER ACTUALLY LEFT DEALERSHIP !!! BASICALLY STILL HAD RELATED CONCERN
Re: 96/100000 California Select Component Warranty - 04/29/2009
*California Emission Warranty applies to vehicles registered in CA, MA, ME and VT with California Emissions for 2005 through 2006 MY.
... so very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, t...
Re: Flywheel Housing Seal opcode - 03/30/2011
... additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the flywheel housing is not much deeper into the vehicle. So, long story short....the tech who had 22.6 hours in this just got ripped of...
Re: What We Don't Know......... - 04/01/2011
what i dont get is these people pay a fortune for their vehicles then they alter them and void the warranty...unbelivable!!!!!!!!!!!!
2009 HHR RESET ONLY LABOR OP - 07/11/2011
I have a 2009 HHR which came in for 3-4 shift shutter felt when driving vehicle..... we road tested it 45 miles "approved by cust", trans functioning ok / tcc engagement in 4th gear normal for this trans - called TAC stated tcc will apply in 3rd & 4th...
Customer Goodwill actions - 07/12/2011
Have a customer that purchased a 2011 Cruze (267 miles on vehicle) transmission needed replacement..... Manager auth us to also fill his gas tank, detail his car & pay for his 1st car payment "which they wrote all as separate lines on job card" ---- &...
2011 Malibu paint issue - 07/21/2011
... over it to prevent future scratching. He stated that replacing the seals would not help since the new ones would be the same as the original parts. Our customer reluctantly agreed to have us perform the repair this way (she hated the idea of tape on...
Re: ONSTAR CONCERN LABOR OP ?? - 07/15/2011
THANKS MARK !!!! I LEARNED SOMETHING NEW GOOD TO KNOW THAT INFO IS THERE.....
PURGING FILES - 04/12/2011
I DON'T FILE BUT WE HAVE SOMEONE NEW AND OUR FILES NEED TO BE PURGED....WHAT DO I KEEP CLOSE BY AND HOW LONG TO WE KEEP FILES....GM AND KIA
Re: Accessories for - 05/17/2011
Thanks for the input. Do you know how the vehicle options are updated?
Re: DMA Authorization Form - 12/14/2010
thats a new one on me too, Brian i have no idea..what is the authorization for??
TIRES - 12/14/2010
NEW TO SUBMITTING WITH GM .... HOW MUCH TIME DO WE GIVE TO ROAD FORCE BALANCE TIRES?
Re: srta trans warranty - 11/17/2010
Well ladies, I guess you learn something new everyday in this field....:) Thanks for the good information!
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/19/2010
thanks kristen for your help,i have been doing warranties off and on since 1973 and i always learn something new i like that..connie
Question on outdated service update - 01/11/2011
We have a vehicle in inventory 07 Suburban with on open service update 07007 that expires with base warranty. This vehicle is out of warranty by miles and time. However, the VIS still shows the service update as open. I looked at the update information...
Re: Question on outdated service update - 01/14/2011
You can find the form on Global Connect in the Library, under Service--Field Action--CAM-01 (Vehicle Recall Action Report) also.
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: Requirements - 02/10/2011
... started in warranty. To stop the problems, I started having a warranty training meeting with all new incoming techs and writers to make sure they were aware of all needed info and forms for any warranty claims. I have used reprints from J&L and the...
PDI - 12/17/2010
WE GOT A NEW ACADIA IN AND HAD 2 KEY FOBS AND ONE KEY HOW DO I SUBMITT FOR THE LOST KEY.I CANT REMEBER THIS HAS NEVER HAPPENED BEFORE
Re: Return Codes - 01/27/2011
i have never seen that one either but thanks i know what to do if i ever do.....learn something new everyday on here...
Re: VIN BREAKDOWN - 02/22/2011
Global Connect left side Vehicle Information Numbers. Go in there and find your model year and then scroll to see info.
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
... dealership I work at said the way he understood it was on Friday if you got a letter it was bad news and if you got a phone call it was good news. We got the phone call thank goodness. I wish all of you the best ...
Re: 2010 CAMARO - STRIPS - 07/30/2009
Look in the LTG under PDI adds they have add ons for rally stripes, the three letters come off of the vehicle build in VIS.
Re: BATTERY PRICING - 07/16/2009
I AM NEW TO GM WARRANTY. WHERE CAN I FIND THE ACDELCO BATTERY WARRANTY PRICING LIST
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
THE CUSTOMER CAME TO PICK UP - BUT VEHICLE NEVER ACTUALLY LEFT DEALERSHIP !!! BASICALLY STILL HAD RELATED CONCERN
Re: 96/100000 California Select Component Warranty - 04/29/2009
*California Emission Warranty applies to vehicles registered in CA, MA, ME and VT with California Emissions for 2005 through 2006 MY.
Re: Recall Policies & Procedures question - 05/20/2009
... for work done prior to the recall. I would have the aftermarket advise the customer to bring the vehicle in for the repairs. You technically don't even know they are putting the parts on that vehicle. ...
PERFORMING BUYBACK INSPECTIONS - 05/20/2009
I HAVE A VEHICLE - GM ASKING US TO PERFORM BUYBACK INSPECTION, HOW WOULD I LOOK TO CLAIM THIS TIME ??
Forum - 05/13/2009
... have used NAPA cross drilled and slotted rotors. They are more expensive but they have fixed the vehicles. We claim them in Net and H-route them. But I would never put a cheaper rotor on the vehicle only a premium rotor and replace them in pairs. But...
Re: Help!! - 12/31/2008
in the november warranty newsletter from j & l there is a small article on tire pressure monitors...only thing i can find right now...its on page 5
Re: ANY KIA PEOPLE OUT THERE - 01/08/2009
NEW KIA WARRANTY BULLETIN ISSUED 12-18-08, SAYS PDI HAS TO BE ON ONE RO AND ANY WARRANTY REPAIRS REQUIRE CREATION OF 2ND RO
Re: Service Update did not clear - 02/24/2009
I DIDN'T KNOW THAT THE SERVICE UPDATES EVER CLEARED. LEARN SOMETHING NEW EVERYDAY.
Same RO, 2 (or more) repair attempts - 03/04/2009
The service writers have a habit of leaving RO's open and getting them to me days after the repair. Occasionally, a vehicle will return with the same complaint (first attempt using a bulletin did not fix the concern) and they will assign it to a different...
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
Re: DBC - 03/05/2009
Someone (I believe on here) once gave a new meaning to DBC. Don't Bother Calling! LOL
Re: DBC - 03/05/2009
This gives a new meaning to "outsoucering"used to get great help from DBC.not so now.
Re: HEARSE - 03/13/2009
I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company.
Re: OLD RECALL LISTING ???? - 04/13/2009
Thanks for that, I had forgotten that the service manager could now authorize for past model vehicles.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... coverage must be performed by a General Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: OLD RECALL LISTING ???? - 04/10/2009
[quote] Becky H: .... YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE [/quote] Since it is a recall I don't think you'll have to H-route. The recall's should pay without H-route regardless of age of vehicle.
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED
What Would You Do? 11/08 - 11/18/2008
A customer comes to the dealership requesting a new navigation disc, as it was missing at the time of delivery. The service consultant reviewed the VIP and found that the vehicle was purchased used and not from your dealership. How should the dealership...
Warranty Compliance - 11/21/2008
After reading the J&L November newsletter article about warranty compliance, I have a question. The article states that the person reviewing should look at individual claim lines to determine that they are validated by time punches..... the question...
Re: Rental Cars - 10/22/2008
... $37 rental reimbursement rate still applies to those Enterprise or dealer owned daily rental vehicles that are listed in Bulletin 07-00-89-037A under the Vehicle Rental Fulfillment Guidelines heading (Aveo,Cobalt, HHR, Malibu including MAXX, Vibe, a...
Re: BATTERY -WARRANTY PRICING - 09/19/2008
New battery pricing is coming Oct 1st. Prepare for a Price DROP..**SHOCK**
Re: Ring My Bell - 10/09/2008
I LOVE STORIES LIKE THIS! PEOPLE ARE SO READY TO BLAME THE VEHICLE OR US.
Re: GMPP AND TAXES - 10/09/2008
In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?
Re: WIPERS - 08/25/2008
IF YOU CHECK THE PAST "APRIL 2008 NEWSLETTER" IT HAS AN ARTICLE ON WIPER BLADES AND ALSO CHECK OUT BULLETIN #06-08-43-003A
Re: Global Warranty - 09/04/2008
Where specifically on the training website? I'm brand new to that website and can't find anything - help!
... for work done prior to the recall. I would have the aftermarket advise the customer to bring the vehicle in for the repairs. You technically don't even know they are putting the parts on that vehicle. ...
PERFORMING BUYBACK INSPECTIONS - 05/20/2009
I HAVE A VEHICLE - GM ASKING US TO PERFORM BUYBACK INSPECTION, HOW WOULD I LOOK TO CLAIM THIS TIME ??
Forum - 05/13/2009
... have used NAPA cross drilled and slotted rotors. They are more expensive but they have fixed the vehicles. We claim them in Net and H-route them. But I would never put a cheaper rotor on the vehicle only a premium rotor and replace them in pairs. But...
Re: Help!! - 12/31/2008
in the november warranty newsletter from j & l there is a small article on tire pressure monitors...only thing i can find right now...its on page 5
Re: ANY KIA PEOPLE OUT THERE - 01/08/2009
NEW KIA WARRANTY BULLETIN ISSUED 12-18-08, SAYS PDI HAS TO BE ON ONE RO AND ANY WARRANTY REPAIRS REQUIRE CREATION OF 2ND RO
Re: Service Update did not clear - 02/24/2009
I DIDN'T KNOW THAT THE SERVICE UPDATES EVER CLEARED. LEARN SOMETHING NEW EVERYDAY.
Same RO, 2 (or more) repair attempts - 03/04/2009
The service writers have a habit of leaving RO's open and getting them to me days after the repair. Occasionally, a vehicle will return with the same complaint (first attempt using a bulletin did not fix the concern) and they will assign it to a different...
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
Re: DBC - 03/05/2009
Someone (I believe on here) once gave a new meaning to DBC. Don't Bother Calling! LOL
Re: DBC - 03/05/2009
This gives a new meaning to "outsoucering"used to get great help from DBC.not so now.
Re: HEARSE - 03/13/2009
I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company.
Re: OLD RECALL LISTING ???? - 04/13/2009
Thanks for that, I had forgotten that the service manager could now authorize for past model vehicles.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... coverage must be performed by a General Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: OLD RECALL LISTING ???? - 04/10/2009
[quote] Becky H: .... YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE [/quote] Since it is a recall I don't think you'll have to H-route. The recall's should pay without H-route regardless of age of vehicle.
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED
What Would You Do? 11/08 - 11/18/2008
A customer comes to the dealership requesting a new navigation disc, as it was missing at the time of delivery. The service consultant reviewed the VIP and found that the vehicle was purchased used and not from your dealership. How should the dealership...
Warranty Compliance - 11/21/2008
After reading the J&L November newsletter article about warranty compliance, I have a question. The article states that the person reviewing should look at individual claim lines to determine that they are validated by time punches..... the question...
Re: Rental Cars - 10/22/2008
... $37 rental reimbursement rate still applies to those Enterprise or dealer owned daily rental vehicles that are listed in Bulletin 07-00-89-037A under the Vehicle Rental Fulfillment Guidelines heading (Aveo,Cobalt, HHR, Malibu including MAXX, Vibe, a...
Re: BATTERY -WARRANTY PRICING - 09/19/2008
New battery pricing is coming Oct 1st. Prepare for a Price DROP..**SHOCK**
Re: Ring My Bell - 10/09/2008
I LOVE STORIES LIKE THIS! PEOPLE ARE SO READY TO BLAME THE VEHICLE OR US.
Re: GMPP AND TAXES - 10/09/2008
In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?
Re: WIPERS - 08/25/2008
IF YOU CHECK THE PAST "APRIL 2008 NEWSLETTER" IT HAS AN ARTICLE ON WIPER BLADES AND ALSO CHECK OUT BULLETIN #06-08-43-003A
Re: Global Warranty - 09/04/2008
Where specifically on the training website? I'm brand new to that website and can't find anything - help!
Re: FUEL TANK CAPACITY - 06/24/2008
I usually go to the tech and ask what size tank did the vehicle have? So far, I'm batting 100% !
Re: RPO CODES - 06/06/2008
You can also go into GMVIS,enter the vin,then "vehicle build" will give all RPO codes for that vin.
Re: RPO CODES - 06/06/2008
[quote] GMNL02008: If you go into SI and put in the vehicle, go to Service Manual/Bulletins, General Information, General Information, Introduction, you will find the RPO list for the vehicles there. =-) [/quote] That is great to know! What about old...
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: Gremlins - 05/19/2008
Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live!
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
Re: FUEL COMPOSITION - 03/07/2008
According to TSB# 06-06-04-010E for certain E85 vehicles, you would use J6354 and any adds listed that apply. Hope this helps
towing - 05/23/2008
is towing covered on customer paid parts failures? regardless of mileage or age of vehicle?
FLAT TIRE - 02/13/2008
A lady called in saying the night before her tire went flat, someone had put the spare on for her and she needed a new one. We explained to her we needed the tire information off the tire. After much deliberation, she said she would go out and look...
Re: GLAZED BRAKES WITH BRAKE DUST - 01/31/2008
Rhonda,if this is a in stock vehicle you might be able to use H9709.ref bulletin 00-05-22-0025.read the section under "warranty information"toward the end.
Re: TRANSPORTATION CLAIMS - 03/04/2008
FYI- There is a new bulletin GMP08-042 discussing a revised process for transportation claims, just came out yesterday.
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
If replacing cluster i would use N4180 AV/6D.dont forget admin allowance for sending cluster back.bulletin 2079293 explains how to determine old style from new style.hopes this helps.
Any help is appreciated... - 09/19/2007
I am relatively new to the whole warranty admin thing. I submit claims for a Cadillac, Saab, Pontiac, and GMC dealership. I am trying to find any info that might be of interest to me to help me learn the most I can about my position here. Im very open...
Forum - 09/19/2007
... binder for each is helpful. Be sure to make use of the monthly Warranty Administration Program newsletter and benefit for the latest in warranty/service news....
ADMIN ALLOWANCES - 12/12/2007
HOW DO YOU DO THAT ? ARN'T YOU SUPPORT TO "ADD" ADMIN TIME TO LTG TIME (ONLY) WHEN SUBMITTING THRU WARRANTY NEW CLAIM SCREEN?
Forum - 12/04/2007
I come up with K7020 converter assembly. Just enter the vehicle info on SI and type in converter in the search by word box.
PDI FLUID ADD CLAIMS - 12/05/2007
... BY ONE TECH FOUND "TICKING NOISE WHEN ENGINE IS ON" -- VEHICLE GIVEN TO A SHOP TECH AND A NEW RO WAS WRITTEN, TURNED OUT TO BE LOW ON FLUID..... I TRIED TO SUBMIT AS LO#Z6999 WITH FLUID IN NET AND TECHS LABOR TIME OF .3 (CLAIM REJECTED) -- SHOULDNT THE...
ONSTAR UPGRADE - ANTENNA CABLE - 11/29/2007
HAS ANYONE HEARD OF ANYTHING PROBLEM WITH: ONSTAR ANTENNA/CABLE NEEDING REPLACEMENT DUE TO LOOSE OR NOT SEALING TO GLASS (VEHICLES OUT OF WARRANTY)
DIAGNOSTIC TIME - 10/08/2007
CAN I COLLECT DIAGNOSTIC TIME WHEN NECESSARY TO HAVE A TECH ROAD TEST A VEHICLE FOR AN EXTENDED TIME PERIOD
NPF ops - 10/22/2007
... complaint and what the tech found. Problem #1 - LD comes back saying the op isn't listed for the vehicle. Did you build the vehicle in the LTG and make sure it was listed? If using an incorrect op for the vehicle it will reject like that. Problem #2,...
Water Leaks - 09/19/2007
We have had several vehicles in for various water leaks. I'm not finding any opcodes that address leaking from the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example:...
Old Threads Added - 09/19/2007
Most of the posts from the old jlwarranty.com forum have been added to the new Warranty Community Forum.
Forum - 09/19/2007
... check out a rattle or squeek that ultimately ended up as no repair. What was he doing? Driving the vehicle to try to hear the rattle/squeek? Did the service consultant do a poor job of describing the noises so the tech had to put more effort into finding...
Forum - 09/19/2007
... don't give it to the technicians) and if you see S2 you can claim up to 0.5 for transporting the vehicle back and forth from the sublet repair facility. If you claim the 0.5 make sure you document on the repair order that you did in fact transport t...
The Nerve - 04/04/2008
A man steals a car from our lot. He goes to a quick stop and gets gas. He tries to sell the vehicle to the clerk at the quick stop. A police officer comes in and the clerk tells the officer about the offer. The policeman checks the tag and saw that it...
I usually go to the tech and ask what size tank did the vehicle have? So far, I'm batting 100% !
Re: RPO CODES - 06/06/2008
You can also go into GMVIS,enter the vin,then "vehicle build" will give all RPO codes for that vin.
Re: RPO CODES - 06/06/2008
[quote] GMNL02008: If you go into SI and put in the vehicle, go to Service Manual/Bulletins, General Information, General Information, Introduction, you will find the RPO list for the vehicles there. =-) [/quote] That is great to know! What about old...
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: Gremlins - 05/19/2008
Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live!
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
Re: FUEL COMPOSITION - 03/07/2008
According to TSB# 06-06-04-010E for certain E85 vehicles, you would use J6354 and any adds listed that apply. Hope this helps
towing - 05/23/2008
is towing covered on customer paid parts failures? regardless of mileage or age of vehicle?
FLAT TIRE - 02/13/2008
A lady called in saying the night before her tire went flat, someone had put the spare on for her and she needed a new one. We explained to her we needed the tire information off the tire. After much deliberation, she said she would go out and look...
Re: GLAZED BRAKES WITH BRAKE DUST - 01/31/2008
Rhonda,if this is a in stock vehicle you might be able to use H9709.ref bulletin 00-05-22-0025.read the section under "warranty information"toward the end.
Re: TRANSPORTATION CLAIMS - 03/04/2008
FYI- There is a new bulletin GMP08-042 discussing a revised process for transportation claims, just came out yesterday.
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
If replacing cluster i would use N4180 AV/6D.dont forget admin allowance for sending cluster back.bulletin 2079293 explains how to determine old style from new style.hopes this helps.
Any help is appreciated... - 09/19/2007
I am relatively new to the whole warranty admin thing. I submit claims for a Cadillac, Saab, Pontiac, and GMC dealership. I am trying to find any info that might be of interest to me to help me learn the most I can about my position here. Im very open...
Forum - 09/19/2007
... binder for each is helpful. Be sure to make use of the monthly Warranty Administration Program newsletter and benefit for the latest in warranty/service news....
ADMIN ALLOWANCES - 12/12/2007
HOW DO YOU DO THAT ? ARN'T YOU SUPPORT TO "ADD" ADMIN TIME TO LTG TIME (ONLY) WHEN SUBMITTING THRU WARRANTY NEW CLAIM SCREEN?
Forum - 12/04/2007
I come up with K7020 converter assembly. Just enter the vehicle info on SI and type in converter in the search by word box.
PDI FLUID ADD CLAIMS - 12/05/2007
... BY ONE TECH FOUND "TICKING NOISE WHEN ENGINE IS ON" -- VEHICLE GIVEN TO A SHOP TECH AND A NEW RO WAS WRITTEN, TURNED OUT TO BE LOW ON FLUID..... I TRIED TO SUBMIT AS LO#Z6999 WITH FLUID IN NET AND TECHS LABOR TIME OF .3 (CLAIM REJECTED) -- SHOULDNT THE...
ONSTAR UPGRADE - ANTENNA CABLE - 11/29/2007
HAS ANYONE HEARD OF ANYTHING PROBLEM WITH: ONSTAR ANTENNA/CABLE NEEDING REPLACEMENT DUE TO LOOSE OR NOT SEALING TO GLASS (VEHICLES OUT OF WARRANTY)
DIAGNOSTIC TIME - 10/08/2007
CAN I COLLECT DIAGNOSTIC TIME WHEN NECESSARY TO HAVE A TECH ROAD TEST A VEHICLE FOR AN EXTENDED TIME PERIOD
NPF ops - 10/22/2007
... complaint and what the tech found. Problem #1 - LD comes back saying the op isn't listed for the vehicle. Did you build the vehicle in the LTG and make sure it was listed? If using an incorrect op for the vehicle it will reject like that. Problem #2,...
Water Leaks - 09/19/2007
We have had several vehicles in for various water leaks. I'm not finding any opcodes that address leaking from the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example:...
Old Threads Added - 09/19/2007
Most of the posts from the old jlwarranty.com forum have been added to the new Warranty Community Forum.
Forum - 09/19/2007
... check out a rattle or squeek that ultimately ended up as no repair. What was he doing? Driving the vehicle to try to hear the rattle/squeek? Did the service consultant do a poor job of describing the noises so the tech had to put more effort into finding...
Forum - 09/19/2007
... don't give it to the technicians) and if you see S2 you can claim up to 0.5 for transporting the vehicle back and forth from the sublet repair facility. If you claim the 0.5 make sure you document on the repair order that you did in fact transport t...
The Nerve - 04/04/2008
A man steals a car from our lot. He goes to a quick stop and gets gas. He tries to sell the vehicle to the clerk at the quick stop. A police officer comes in and the clerk tells the officer about the offer. The policeman checks the tag and saw that it...
Forum - 05/08/2008
Am reading through the newly updated brake procedures and from my reading on page 2 of the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin...
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
Re: Labor Op Help Please!!! - 08/13/2008
... me how to pay my tech? [/quote] The $63 IS for the labor. The parts were not charged to the vehicle or to your parts department as they are included in the price of the vehicle. Whatever your labor rate is, divide into $63 to flag your tech. We...
Re: WARRANTY QUIZ - 07/14/2008
[quote] JODY: NEED HELP! HAS ANYONE TAKEN THE WARR. QUIZ FROM JUNE 2008 WARRANTY NEW LETTER? QUESTION 4 SAYS, "THE RENTAL REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG....
What Would You Do? 09/08 - 10/14/2008
A customer brings their vehicle into the service department with the concern of the service engine soon light on. After performing the diagnosis of the vehicle it was found that the MAP sensor needed to be replaced and a wire in the engine compartment...
Re: OLD RECALL #07217 - 06/22/2009
One other point to be made about courtesy transportation... the vehicle MUST still be under the 3 yr/36K warranty for you to be able to claim it. When I first started submitting GM warranty claims I kept trying to claim shuttles or loaners on vehicles...
PARTS WARRANTY - 05/28/2009
... TECH FOUND THE STARTER INOP, TECH REPLACED STARTER, BUT THE VAN WOULD NOT RESTART, FOUND THE NEW STARTER FAULTY ALSO. REPLACED WITH A NEW STARTER--CONCERN CURED. SHOULD I DO THIS ON ONE REPAIR ORDER OR SHOULD I SPLIT THEM UP??? THANKS IN ADVANCE!!!...
Re: We need your warranty success story! - 01/20/2011
... ground. The previous warranty admin who worked in the office recommended JL warranty. I received newsletters and then attended the workshop. After 6 years at that dealership I was transfered to a smaller dealership in the group, but, I also started doing...
GM warranty quiz jan 11-2 - 01/21/2011
I just took this month's quiz & I got #4 question wrong: what transaction types are permitted on a vehicle with a salvaged title. I picked answer with ZREG, ZPTI, ZPTC & ZFAT, somebody please help me out here. Are not customer pay tickets (regardless...
Re: Emission Warranty - 11/17/2010
... with light duty gasoline and diesel engine - emission warranted repairs are also covered under the New Vehicle Warranty Bumper-to-Bumper Coverage. Warranty with the greatest coverage applies. 3. Medium duty trucks equipped with Caterpillar diesel engine...
Re: SULEV Emission Limited Warranty - 12/10/2010
Found this in the Labor Time Guide under: Preface-Coverage Codes Select emission related components on certain vehicles require the following extended warranty coverage: E1 - Select California SULEV Emission Related Components 8/100 on vehicles with...
Re: adios folks! - 04/01/2011
... so very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, then.........
Re: Flywheel Housing Seal opcode - 03/30/2011
... additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the flywheel housing is not much deeper into the vehicle. So, long story short....the tech who had 22.6 hours in this just got ripped off...
Re: SATURN INFO NEEDED - 12/05/2011
[quote] GMNL09526: Looking for info on: "Standard CBG CPO Maintenance Plan" - shows up on VIS ??? [/quote] There was an article in the October issue of the newsletter: http://www.jlwarranty.com/Community/Newsletters/ArticleView.php?ArticleID=1185
Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function...
Re: cpo maintenance rejecting - 06/28/2012
AnnaWarranty...could you please forward the document (newsletter month/year) that references CPO maintenance submission as ZSSP? I performed an inquiry at our end and found a reference to the program in the October 2011 newsletter and also in our Z Labour...
Re: 2009 Chev Aveo - 03/23/2012
... the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result of a defect...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... installed by a GM Dealer gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining unused portion of the Vehicle...
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding, the accessories...
Re: recall for the heated wiper fluid - 06/09/2010
[/quote} When I checked vehicle history it did not show up yet. I'm betting our accounting department is going to LOVE this one, since they have to cut checks. [/quote] I ran the vehicle history on our used car inventory that would be covered under...
Re: Global Warranty Management - Global Concern / Cause Code Card - 02/09/2010
... out your CC/FC sheet it is no good now. Not sure what system you are on, but Reynolds has the new CC/FC listed. [/quote] Tonia & Dan, The new Global Warranty Management Concern and Cause Codes Card may be found within the jlwarranty community reference...
Re: REYNOLDS USERS! - 04/08/2010
... still having a great deal of difficulty getting anyone in the place to play the game by the NEW RULES! That's as big a challenge as the new format!...
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
Re: GW QUESTION cause/complaint codes - 01/18/2010
[quote] Wamm: Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks...
Re: GM Certified coverage - 08/18/2009
... wording is vague enough I'm still not sure. >>"The warranty is very comprehensive and covers the >>vehicle from bumper to bumper on any vehicle defect >>related to materials or workmanship, encompassing all >>but standard wear-and-tear items (i.e., brake...
Am reading through the newly updated brake procedures and from my reading on page 2 of the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin...
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
Re: Labor Op Help Please!!! - 08/13/2008
... me how to pay my tech? [/quote] The $63 IS for the labor. The parts were not charged to the vehicle or to your parts department as they are included in the price of the vehicle. Whatever your labor rate is, divide into $63 to flag your tech. We...
Re: WARRANTY QUIZ - 07/14/2008
[quote] JODY: NEED HELP! HAS ANYONE TAKEN THE WARR. QUIZ FROM JUNE 2008 WARRANTY NEW LETTER? QUESTION 4 SAYS, "THE RENTAL REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG....
What Would You Do? 09/08 - 10/14/2008
A customer brings their vehicle into the service department with the concern of the service engine soon light on. After performing the diagnosis of the vehicle it was found that the MAP sensor needed to be replaced and a wire in the engine compartment...
Re: OLD RECALL #07217 - 06/22/2009
One other point to be made about courtesy transportation... the vehicle MUST still be under the 3 yr/36K warranty for you to be able to claim it. When I first started submitting GM warranty claims I kept trying to claim shuttles or loaners on vehicles...
PARTS WARRANTY - 05/28/2009
... TECH FOUND THE STARTER INOP, TECH REPLACED STARTER, BUT THE VAN WOULD NOT RESTART, FOUND THE NEW STARTER FAULTY ALSO. REPLACED WITH A NEW STARTER--CONCERN CURED. SHOULD I DO THIS ON ONE REPAIR ORDER OR SHOULD I SPLIT THEM UP??? THANKS IN ADVANCE!!!...
Re: We need your warranty success story! - 01/20/2011
... ground. The previous warranty admin who worked in the office recommended JL warranty. I received newsletters and then attended the workshop. After 6 years at that dealership I was transfered to a smaller dealership in the group, but, I also started doing...
GM warranty quiz jan 11-2 - 01/21/2011
I just took this month's quiz & I got #4 question wrong: what transaction types are permitted on a vehicle with a salvaged title. I picked answer with ZREG, ZPTI, ZPTC & ZFAT, somebody please help me out here. Are not customer pay tickets (regardless...
Re: Emission Warranty - 11/17/2010
... with light duty gasoline and diesel engine - emission warranted repairs are also covered under the New Vehicle Warranty Bumper-to-Bumper Coverage. Warranty with the greatest coverage applies. 3. Medium duty trucks equipped with Caterpillar diesel engine...
Re: SULEV Emission Limited Warranty - 12/10/2010
Found this in the Labor Time Guide under: Preface-Coverage Codes Select emission related components on certain vehicles require the following extended warranty coverage: E1 - Select California SULEV Emission Related Components 8/100 on vehicles with...
Re: adios folks! - 04/01/2011
... so very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, then.........
Re: Flywheel Housing Seal opcode - 03/30/2011
... additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the flywheel housing is not much deeper into the vehicle. So, long story short....the tech who had 22.6 hours in this just got ripped off...
Re: SATURN INFO NEEDED - 12/05/2011
[quote] GMNL09526: Looking for info on: "Standard CBG CPO Maintenance Plan" - shows up on VIS ??? [/quote] There was an article in the October issue of the newsletter: http://www.jlwarranty.com/Community/Newsletters/ArticleView.php?ArticleID=1185
Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function...
Re: cpo maintenance rejecting - 06/28/2012
AnnaWarranty...could you please forward the document (newsletter month/year) that references CPO maintenance submission as ZSSP? I performed an inquiry at our end and found a reference to the program in the October 2011 newsletter and also in our Z Labour...
Re: 2009 Chev Aveo - 03/23/2012
... the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result of a defect...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... installed by a GM Dealer gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining unused portion of the Vehicle...
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding, the accessories...
Re: recall for the heated wiper fluid - 06/09/2010
[/quote} When I checked vehicle history it did not show up yet. I'm betting our accounting department is going to LOVE this one, since they have to cut checks. [/quote] I ran the vehicle history on our used car inventory that would be covered under...
Re: Global Warranty Management - Global Concern / Cause Code Card - 02/09/2010
... out your CC/FC sheet it is no good now. Not sure what system you are on, but Reynolds has the new CC/FC listed. [/quote] Tonia & Dan, The new Global Warranty Management Concern and Cause Codes Card may be found within the jlwarranty community reference...
Re: REYNOLDS USERS! - 04/08/2010
... still having a great deal of difficulty getting anyone in the place to play the game by the NEW RULES! That's as big a challenge as the new format!...
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
Re: GW QUESTION cause/complaint codes - 01/18/2010
[quote] Wamm: Hello, as of 7:30am we switched over,on our new sheets for cause/complaint i dont see what was (old sytle MJ-98)for recalls.I do see a Maintenace on complaint. Question 2 is on the free pont. LOF's what is the new code for (MJ-98.Thanks...
Re: GM Certified coverage - 08/18/2009
... wording is vague enough I'm still not sure. >>"The warranty is very comprehensive and covers the >>vehicle from bumper to bumper on any vehicle defect >>related to materials or workmanship, encompassing all >>but standard wear-and-tear items (i.e., brake...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So until an actual repair is made no dye and/or diag...
Re: Global Warranty Management - 10/13/2009
Anyone completed the Global Warranty Training yet? How long did it take? Also, when are we going to be using the new system & eliminating WINS? Just wondering how long I have to train myself on this new way of submitting claims.....
Re: Global Warranty Management - 10/26/2009
... It depends on where you are as to when you will go on. We are here in Virginia and we go on the new system as of November 9, 2009. We took the classes when first heard about the new system. Just waiting for it to be active. Your service manager may...
labor op 09230 - 09/24/2014
... the shop and it has recall 09230 we have no body shop so we send it out. should we send the whole vehicle or just the top to have it painted and how would we claim for that if it was sent out. confused !!! do we claim the 1.8 for labor time and the...
Re: Closest Available Labor Operation - 07/14/2015
... being made. I had one today for an ac drain tube that was restricted causing water to leak into vehicle passenger floor and the model and year vehicle did not have any labor code for that drain tube or hose so I did have to use a closest to and OLH....
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too....
Re: What Would You Do - 04/14 - 04/25/2014
[quote] admin: The owner of a 2011 Chevrolet HHR had their vehicle towed to the dealership due to the engine making a tapping noise and now will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine....
Re: What Would You Do - 04/14 - 04/25/2014
[quote] admin: The owner of a 2011 Chevrolet HHR had their vehicle towed to the dealership due to the engine making a tapping noise and now will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine....
What Would You Do - 04/14 - 04/03/2014
The owner of a 2011 Chevrolet HHR had their vehicle towed to the dealership due to the engine making a tapping noise and now will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined...
Re: Transprotation Damage - 03/19/2014
Sorry, wasn't sure of the make/model so selected a random 2014 vehicle to provide a labour op example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper...
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... test procedure it states "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include labor time to flush the transmission oil cooler system." Then further down in the TSB...
Re: Parts warranty on a Policy transaction - 04/11/2013
... on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell...
Forum - 05/11/2017
Hi, Have you had any problems with this new labor operation? We've had a couple this week that rejected for the miscellaneous net amount being excessive for the labor operation. I contacted the DBC and was told that with the new labor operation...
Forum - 04/27/2017
I was just recently told by GM warranty wizards, when the vehicle leaves the Dealership and returns later for another repair related to finish the job, we must write another Job Card, trying to find in p&p, so are they? HERE IS UPDATE FROM GM:. If...
TOW CHARGES - 06/28/2017
Hi, I submitted a claim for a tow charge for a vehicle that was covered under the basic warranty. It was returned to me stating that I had to remove the tow bill. The vehicle would not start. They stated that it wouldn't be paid under the warranty...
Forum - 02/20/2017
... with the shop foreman over how it's to be done, but they eventually see it my way. Plus our new Service Director gives me lots of leeway on warranty and what it requires. Ultimately, when your in an audit situation, it's you that are the...
Re: Semi-repeat repair. - 08/21/2015
... I would agree with your DMA that the first repair should be self-debited. A bit unusual that vehicle continues to be low or no Freon in system, with no leaks founds. Imagine this vehicle will be back again... Kristen / jlwarranty...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
Re: Rejection Code - 02/10/2016
... the VIN being repaired has a light duty gas engine or possibly you select a labor operation for a vehicle with a specific RPO code, but the VIN being repaired does not have that RPO code. If you need further clarification/assistance, please reply with...
Replacing NOX sensors - 10/23/2015
When submitting a claim for replacing the NOX sensors on a vehicle I chose the labor op for one bank to replace and then put the labor for the other bank in OLH along with time to perform the regens and fuel quality tests. It is now rejecting for OLH...
Special Coverage Adjustment & Towing - 10/02/2015
Vehicle has 100k and complaint falls under Special Coverage #14652. Will GM cover a tow? P & P Manual says 'Towing: For vehicles in the warranty period, towing will be covered.' Kind of vague. Special Coverage is an add-on to the warranty period, ...
What Would You Do - 09/16 - 08/24/2016
... service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited warranty by miles, but in by time. As a result, the job card line pertaining to the check engine soon light...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... has a few open Service Updates. Service Update Bulletins involve the immediate correction of new/unsold vehicles in service agent inventory as well as allowing service agents to correct involved customer vehicles that return for any type of service....
What Would You Do - 05/16 - 04/28/2016
... Additionally, only the driver side step is exhibiting corrosion; the passenger side is fine. The new steps are sold as a unit-one part number for both right and left side step. How should this customer concern be best addressed by management, taking...
Forum - 07/09/2019
Hi cSutton! The special coverage covers involved vehicles for a period of 12 years or 180,000 miles, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
... leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So until an actual repair is made no dye and/or diag...
Re: Global Warranty Management - 10/13/2009
Anyone completed the Global Warranty Training yet? How long did it take? Also, when are we going to be using the new system & eliminating WINS? Just wondering how long I have to train myself on this new way of submitting claims.....
Re: Global Warranty Management - 10/26/2009
... It depends on where you are as to when you will go on. We are here in Virginia and we go on the new system as of November 9, 2009. We took the classes when first heard about the new system. Just waiting for it to be active. Your service manager may...
labor op 09230 - 09/24/2014
... the shop and it has recall 09230 we have no body shop so we send it out. should we send the whole vehicle or just the top to have it painted and how would we claim for that if it was sent out. confused !!! do we claim the 1.8 for labor time and the...
Re: Closest Available Labor Operation - 07/14/2015
... being made. I had one today for an ac drain tube that was restricted causing water to leak into vehicle passenger floor and the model and year vehicle did not have any labor code for that drain tube or hose so I did have to use a closest to and OLH....
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too....
Re: What Would You Do - 04/14 - 04/25/2014
[quote] admin: The owner of a 2011 Chevrolet HHR had their vehicle towed to the dealership due to the engine making a tapping noise and now will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine....
Re: What Would You Do - 04/14 - 04/25/2014
[quote] admin: The owner of a 2011 Chevrolet HHR had their vehicle towed to the dealership due to the engine making a tapping noise and now will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine....
What Would You Do - 04/14 - 04/03/2014
The owner of a 2011 Chevrolet HHR had their vehicle towed to the dealership due to the engine making a tapping noise and now will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined...
Re: Transprotation Damage - 03/19/2014
Sorry, wasn't sure of the make/model so selected a random 2014 vehicle to provide a labour op example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper...
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... test procedure it states "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include labor time to flush the transmission oil cooler system." Then further down in the TSB...
Re: Parts warranty on a Policy transaction - 04/11/2013
... on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell...
Forum - 05/11/2017
Hi, Have you had any problems with this new labor operation? We've had a couple this week that rejected for the miscellaneous net amount being excessive for the labor operation. I contacted the DBC and was told that with the new labor operation...
Forum - 04/27/2017
I was just recently told by GM warranty wizards, when the vehicle leaves the Dealership and returns later for another repair related to finish the job, we must write another Job Card, trying to find in p&p, so are they? HERE IS UPDATE FROM GM:. If...
TOW CHARGES - 06/28/2017
Hi, I submitted a claim for a tow charge for a vehicle that was covered under the basic warranty. It was returned to me stating that I had to remove the tow bill. The vehicle would not start. They stated that it wouldn't be paid under the warranty...
Forum - 02/20/2017
... with the shop foreman over how it's to be done, but they eventually see it my way. Plus our new Service Director gives me lots of leeway on warranty and what it requires. Ultimately, when your in an audit situation, it's you that are the...
Re: Semi-repeat repair. - 08/21/2015
... I would agree with your DMA that the first repair should be self-debited. A bit unusual that vehicle continues to be low or no Freon in system, with no leaks founds. Imagine this vehicle will be back again... Kristen / jlwarranty...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
Re: Rejection Code - 02/10/2016
... the VIN being repaired has a light duty gas engine or possibly you select a labor operation for a vehicle with a specific RPO code, but the VIN being repaired does not have that RPO code. If you need further clarification/assistance, please reply with...
Replacing NOX sensors - 10/23/2015
When submitting a claim for replacing the NOX sensors on a vehicle I chose the labor op for one bank to replace and then put the labor for the other bank in OLH along with time to perform the regens and fuel quality tests. It is now rejecting for OLH...
Special Coverage Adjustment & Towing - 10/02/2015
Vehicle has 100k and complaint falls under Special Coverage #14652. Will GM cover a tow? P & P Manual says 'Towing: For vehicles in the warranty period, towing will be covered.' Kind of vague. Special Coverage is an add-on to the warranty period, ...
What Would You Do - 09/16 - 08/24/2016
... service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited warranty by miles, but in by time. As a result, the job card line pertaining to the check engine soon light...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... has a few open Service Updates. Service Update Bulletins involve the immediate correction of new/unsold vehicles in service agent inventory as well as allowing service agents to correct involved customer vehicles that return for any type of service....
What Would You Do - 05/16 - 04/28/2016
... Additionally, only the driver side step is exhibiting corrosion; the passenger side is fine. The new steps are sold as a unit-one part number for both right and left side step. How should this customer concern be best addressed by management, taking...
Forum - 07/09/2019
Hi cSutton! The special coverage covers involved vehicles for a period of 12 years or 180,000 miles, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Forum - 06/28/2019
... AFM lifters on right hand bank among other related parts needed for this repair. Test drove vehicle. Condition did not duplicate. Customer picked up vehicle. 2 days later customer called back VERY unhappy the condition has now reoccured. Part of customers...
Forum - 05/13/2019
... Federal Emission Control Systems Warranties - applicable to the first and subsequent vehicle owners.• California Emission Control System Warranties - applicable to the first and subsequent owners, however, the vehicle MUST conform to California...
Forum - 05/23/2019
... seized bolts and had to use a torch to remove/had to disassemble all rear cargo panels in vehicle to find noise in vehicle etc). Each require a seperate time stamp to justify the time and olh requires service manager approval of time. When is comes to...
Forum - 02/07/2020
... To Federal Emissions Defect/Performance Warranty Emissions Defect/Performance Warranty on Vehicles Registered in States Adopting California-Emission Warranty Regulations* Canadian Federal Emissions Warranty E Passenger Car and...
Forum - 01/15/2020
... when I used 'abuse', which is what it would be considered... "If a Service Agent determines that a vehicle modification, damage or abuse exists that may impact vehicle performance, Service Management should contact their Field Warranty Manager to initiate...
Forum - 03/27/2019
... Code E indicates coverage that is essentially the same as the bumper to bumper warranty. Vehicles with California Emissions warranty coverage have emissions coverage of 3 years/50,000 miles. Coverage Code E1 indicates coverage of 7 years/70,000 miles...
What Would You Do - 12/18 - 11/29/2018
Recall 17019: Stochastic Pre-Ignition Causing Cracked PistonCertain 2016 and 2017 model year Chevrolet Malibu vehicles equipped with a 1.5L LFV engine may have a pre-ignition condition that could cause piston damage. If the condition occurs, performance...
Forum - 02/06/2018
... regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If they push back with a valid reason, you...
Forum - 08/08/2018
... transaction. Dealers are instructed to update bookmarks and references to the forms in their new location. Hopefully the 2018 update of the P&P will reference the new location for the worksheet. ...
Forum - 09/28/2018
Options to address this situation: Internal transaction - reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may...
What Would You Do - 06/18 - 05/22/2018
... by up to 1.9L. This is dependent on the coolant remaining in the engine after engine hot test and vehicle evacuation fill. To correct the condition, dealers are instructed to add coolant to the system.In this case, the technician filled the radiator...
Forum - 09/16/2022
0590032 should pay 3.1 for that vehicle. I don't really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for...
Forum - 02/02/2023
I mean, that kind of thing is pretty rare. I will tell you what I do is I go into SI and build the vehicle then I type in "battery usage" and then I use the boxes at the top to filter what vehicle I have from that table. I make sure the test slip has...
Forum - 01/11/2023
... operation. They have the opcodes for the electrical ones, 4069929 4069939. The new one I think for a global reset is 5430912. On the plus side it looks like you can claim OLH on the new one but I think it is only for like 22 or 2...
Forum - 06/22/2022
... but you have to clarify in this document, their statement says that it is based on the state the vehicle is registered in. Their answer was to go by the state the vehicle was SOLD IN and just to do the repairs. I told them that if that is their policy...
Forum - 04/04/2022
... there is Proactive Alert SAC001, leakage or physical damage to the battery. If the Vehicle has Proactive Alert Identifier SAC001, no Diagnosis Time is allowed for battery charging and testing, and claim must include "SAC001" in Labor Code Dependency...
What Would You Do - 06/22 - 05/25/2022
... rear hatch panel area causing separation in the panels on both driver and passenger side of the vehicle on lines 2 and 3. The technician installed part number 84268041 back body opening side lower gutter assembly was installed on line 2 to correct the...
Forum - 02/25/2022
... pump replacement labor operation. The claim rejected with error 801: odometer reading exceeds the vehicle warranty distance limit. The service manager has elected to discuss the situation with GM prior resubmitting. Great point ewill3rd - review...
Forum - 03/23/2023
... a recall the other day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for...
Forum - 06/27/2023
Seems like we just had this conversation but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle...
What Would You Do - 02/21 - 01/27/2021
The owner of a 2007 Chevrolet Equinox was experiencing a fuel odor in the passenger compartment of their vehicle, as well as near the outside rear of the vehicle. The technician verified the concern and diagnosed the leak to be coming from the fuel...
What Would You Do - 10/20 - 09/22/2020
The owner of a 2013 Buick Verano visited their local dealership due to an issue with the vehicle’s paint. The customer stated that there was an abnormal defect in the paint on the roof, hood, trunk lid, right body side, and front right fender. The...
Forum - 04/16/2021
... the damage codes, job card and or sublet repair order, and pictures: 1. Photo of VIN (Vehicle Identification Number) from window sticker or vehicle VIN tag. 2. 3/4 shot (i.e. front to rear) to identify the vehicle and general damage location....
Forum - 03/12/2021
I would reverse the original recall (full debit) and H-route the new invoice as the performing of the recall for whatever the required repair is. I would include an explanation that the cause of failure is directly related to the recall that on prior...
What Would You Do - 06/21 - 05/26/2021
The owner of a 2019 Chevrolet Traverse was experiencing a clunking type noise while driving their vehicle. They felt it may be coming from the transmission. The technician performed an inspection and found that the left front lower ball joint was worn...
... AFM lifters on right hand bank among other related parts needed for this repair. Test drove vehicle. Condition did not duplicate. Customer picked up vehicle. 2 days later customer called back VERY unhappy the condition has now reoccured. Part of customers...
Forum - 05/13/2019
... Federal Emission Control Systems Warranties - applicable to the first and subsequent vehicle owners.• California Emission Control System Warranties - applicable to the first and subsequent owners, however, the vehicle MUST conform to California...
Forum - 05/23/2019
... seized bolts and had to use a torch to remove/had to disassemble all rear cargo panels in vehicle to find noise in vehicle etc). Each require a seperate time stamp to justify the time and olh requires service manager approval of time. When is comes to...
Forum - 02/07/2020
... To Federal Emissions Defect/Performance Warranty Emissions Defect/Performance Warranty on Vehicles Registered in States Adopting California-Emission Warranty Regulations* Canadian Federal Emissions Warranty E Passenger Car and...
Forum - 01/15/2020
... when I used 'abuse', which is what it would be considered... "If a Service Agent determines that a vehicle modification, damage or abuse exists that may impact vehicle performance, Service Management should contact their Field Warranty Manager to initiate...
Forum - 03/27/2019
... Code E indicates coverage that is essentially the same as the bumper to bumper warranty. Vehicles with California Emissions warranty coverage have emissions coverage of 3 years/50,000 miles. Coverage Code E1 indicates coverage of 7 years/70,000 miles...
What Would You Do - 12/18 - 11/29/2018
Recall 17019: Stochastic Pre-Ignition Causing Cracked PistonCertain 2016 and 2017 model year Chevrolet Malibu vehicles equipped with a 1.5L LFV engine may have a pre-ignition condition that could cause piston damage. If the condition occurs, performance...
Forum - 02/06/2018
... regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If they push back with a valid reason, you...
Forum - 08/08/2018
... transaction. Dealers are instructed to update bookmarks and references to the forms in their new location. Hopefully the 2018 update of the P&P will reference the new location for the worksheet. ...
Forum - 09/28/2018
Options to address this situation: Internal transaction - reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may...
What Would You Do - 06/18 - 05/22/2018
... by up to 1.9L. This is dependent on the coolant remaining in the engine after engine hot test and vehicle evacuation fill. To correct the condition, dealers are instructed to add coolant to the system.In this case, the technician filled the radiator...
Forum - 09/16/2022
0590032 should pay 3.1 for that vehicle. I don't really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for...
Forum - 02/02/2023
I mean, that kind of thing is pretty rare. I will tell you what I do is I go into SI and build the vehicle then I type in "battery usage" and then I use the boxes at the top to filter what vehicle I have from that table. I make sure the test slip has...
Forum - 01/11/2023
... operation. They have the opcodes for the electrical ones, 4069929 4069939. The new one I think for a global reset is 5430912. On the plus side it looks like you can claim OLH on the new one but I think it is only for like 22 or 2...
Forum - 06/22/2022
... but you have to clarify in this document, their statement says that it is based on the state the vehicle is registered in. Their answer was to go by the state the vehicle was SOLD IN and just to do the repairs. I told them that if that is their policy...
Forum - 04/04/2022
... there is Proactive Alert SAC001, leakage or physical damage to the battery. If the Vehicle has Proactive Alert Identifier SAC001, no Diagnosis Time is allowed for battery charging and testing, and claim must include "SAC001" in Labor Code Dependency...
What Would You Do - 06/22 - 05/25/2022
... rear hatch panel area causing separation in the panels on both driver and passenger side of the vehicle on lines 2 and 3. The technician installed part number 84268041 back body opening side lower gutter assembly was installed on line 2 to correct the...
Forum - 02/25/2022
... pump replacement labor operation. The claim rejected with error 801: odometer reading exceeds the vehicle warranty distance limit. The service manager has elected to discuss the situation with GM prior resubmitting. Great point ewill3rd - review...
Forum - 03/23/2023
... a recall the other day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for...
Forum - 06/27/2023
Seems like we just had this conversation but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle...
What Would You Do - 02/21 - 01/27/2021
The owner of a 2007 Chevrolet Equinox was experiencing a fuel odor in the passenger compartment of their vehicle, as well as near the outside rear of the vehicle. The technician verified the concern and diagnosed the leak to be coming from the fuel...
What Would You Do - 10/20 - 09/22/2020
The owner of a 2013 Buick Verano visited their local dealership due to an issue with the vehicle’s paint. The customer stated that there was an abnormal defect in the paint on the roof, hood, trunk lid, right body side, and front right fender. The...
Forum - 04/16/2021
... the damage codes, job card and or sublet repair order, and pictures: 1. Photo of VIN (Vehicle Identification Number) from window sticker or vehicle VIN tag. 2. 3/4 shot (i.e. front to rear) to identify the vehicle and general damage location....
Forum - 03/12/2021
I would reverse the original recall (full debit) and H-route the new invoice as the performing of the recall for whatever the required repair is. I would include an explanation that the cause of failure is directly related to the recall that on prior...
What Would You Do - 06/21 - 05/26/2021
The owner of a 2019 Chevrolet Traverse was experiencing a clunking type noise while driving their vehicle. They felt it may be coming from the transmission. The technician performed an inspection and found that the left front lower ball joint was worn...
Forum - 09/28/2021
I would back out the sublet and bill it to the new invoice, I suppose you could use the new ticket to do that. If you don't you are creating an accounting issue. I'm 100% in agreement with the process that Mary communicated.
What Would You Do - 12/21 - 12/01/2021
In the November issue of the Warranty News we presented a scenario where the warranty administrator had been tasked with reviewing the overall warranty health of the dealership based on the Service Agent Analysis Summary Report.With all of the available...
Forum - 12/07/2021
Wow, so people try to help you and all you can do is attack them?So the vehicle is dealer-owned, great. So rather than being driven it is sitting on the lot and that is what you want to concentrate on? If you want to snap at me for drawing the conclusion...
Adding a line to a claim - 03/01/2024
... Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and received codes stored in vehicle. Tech tested power ground and lin bus circuits. Tech disconnected components on lin bus and restested as per diagnostics...
Rentals - 03/11/2024
... it doesn't matter how its billed. Anyone else have this?I am again going thru hoops with our new WSC about it. ...
Forum - 03/08/2024
... recommend the ser mgr sign date time on the cust auth line, state its a dealer owned vehicle ,,,how it was discovered,,, and state they inspected /verified what ever concern(s) are listed above on the hardcopy...
Camera Calibration - 03/08/2024
... Is there a labor op out there for this or would I just need to use the closest to labor op?The vehicles are 2023 Colorado and a 2022 SilveradoThanks, Carol...
CORVETTE LPO - 02/29/2024
1G1YB2D45R5113280 This vehicle has an LPO for wheels. My parts manager called ADW because the wheels did not come with center caps - nor did the transit wheels. She was told we have to purchase the center caps. Is there any way...
Forum - 03/20/2024
See, SOMETIMES my techs read the details and seen where they didn't have to write new serial number when the RPT procedure is done... This was the major draw to even get them to download the CSMT app, on their phones.
Forum - 03/15/2024
... ser mgt must sign off on the auth to repair line,,,with date,,,time, note it is a dealer owner vehicle,, and stating he inspected and verified the battery concern,,and how it was found...
Towing and special coverages - 01/10/2024
Refresh my memory, is towing permitted on a vehicle that is out of B2B but has a special coverage. The customer did not feel safe driving it.
OTC transmission failure - 01/30/2024
I have a vehicle here in the shop that we are looking at for an internal transmission issue, the customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
Please clarify the new claim submission. I don't understand the part submission procedure. Also the amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice...
Forum - 12/07/2021
Hi Carol - Can you please share the year, make, model of the vehicle being repaired? And, specifically, the repair that was performed requiring removal of the front seat assembly? Thanks!
Forum - 12/28/2021
I am really new to GM and have been looking for all kinds of helpful hints like this. I keep searching everyones posts! Some of the suggestions posted sound helpful. I tried SI warranty job aid, but wasn't able to locate the engine size. So far I've been...
Forum - 12/28/2021
Welcome dear. I am currently trying to dump my memory warehouse onto paper, to train a new warranty admin for a sister store, so I try to use easiest way to get maximum results
Forum - 01/12/2022
... in Global and go to the app center. In the app search type "VIN" and you will see an icon for vehicle identification number (VIN) information. This area has "VIN cards" for cars and light trucks. It is a lot of detail but it is the best possible year-by-year...
Forum - 01/18/2022
Because if you dont close the RO it is implied that you still have the vehicle and if anything happens to it,,or it causes any damage,,the dealer can be held responsible for it.
Recall 14116 Steering Angle Sensor - 01/13/2022
... recall 14116 to replace the steering angle sensor. The tech did not document the serial # of the new sensor. Is there any other way besides having the customer come back in and have it all taken apart again to get the #. Since the repair was done...
Forum - 01/17/2022
hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and...
CPO Maint on 6.6L Gas engine L8T - 11/08/2021
Just so everyone has a heads up.This engine will only get $35 for the CPO maint. This is a new engine and does not currently show on page 78 in the CPO operations guide.
Engine codes - 11/12/2021
Ok so I am gonna admit I don't know what engine codes with what size engine it is....With the new maint rates and them being alllllllll over the place... Does anyone have a cheat sheet that says 5.3L will be L84, L8T 6.6L etc?
Forum - 11/29/2021
I typed in VIN decoder, in the service manual search bar, and got Vehicle, Engine and Transmission ID and VIN Location, Derivative and Usage under general info. From there it tells what the different letters/number indicate. But I am with you...
Claim oil? - 11/15/2021
HiWe have a vehicle with only 3,419 miles that came in with the engine oil level low. We put in a quart of oil and are starting an oil consumption test. Is there anyway to claim the time and oil?Thanks for any ideas.
I would back out the sublet and bill it to the new invoice, I suppose you could use the new ticket to do that. If you don't you are creating an accounting issue. I'm 100% in agreement with the process that Mary communicated.
What Would You Do - 12/21 - 12/01/2021
In the November issue of the Warranty News we presented a scenario where the warranty administrator had been tasked with reviewing the overall warranty health of the dealership based on the Service Agent Analysis Summary Report.With all of the available...
Forum - 12/07/2021
Wow, so people try to help you and all you can do is attack them?So the vehicle is dealer-owned, great. So rather than being driven it is sitting on the lot and that is what you want to concentrate on? If you want to snap at me for drawing the conclusion...
Adding a line to a claim - 03/01/2024
... Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and received codes stored in vehicle. Tech tested power ground and lin bus circuits. Tech disconnected components on lin bus and restested as per diagnostics...
Rentals - 03/11/2024
... it doesn't matter how its billed. Anyone else have this?I am again going thru hoops with our new WSC about it. ...
Forum - 03/08/2024
... recommend the ser mgr sign date time on the cust auth line, state its a dealer owned vehicle ,,,how it was discovered,,, and state they inspected /verified what ever concern(s) are listed above on the hardcopy...
Camera Calibration - 03/08/2024
... Is there a labor op out there for this or would I just need to use the closest to labor op?The vehicles are 2023 Colorado and a 2022 SilveradoThanks, Carol...
CORVETTE LPO - 02/29/2024
1G1YB2D45R5113280 This vehicle has an LPO for wheels. My parts manager called ADW because the wheels did not come with center caps - nor did the transit wheels. She was told we have to purchase the center caps. Is there any way...
Forum - 03/20/2024
See, SOMETIMES my techs read the details and seen where they didn't have to write new serial number when the RPT procedure is done... This was the major draw to even get them to download the CSMT app, on their phones.
Forum - 03/15/2024
... ser mgt must sign off on the auth to repair line,,,with date,,,time, note it is a dealer owner vehicle,, and stating he inspected and verified the battery concern,,and how it was found...
Towing and special coverages - 01/10/2024
Refresh my memory, is towing permitted on a vehicle that is out of B2B but has a special coverage. The customer did not feel safe driving it.
OTC transmission failure - 01/30/2024
I have a vehicle here in the shop that we are looking at for an internal transmission issue, the customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
Please clarify the new claim submission. I don't understand the part submission procedure. Also the amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice...
Forum - 12/07/2021
Hi Carol - Can you please share the year, make, model of the vehicle being repaired? And, specifically, the repair that was performed requiring removal of the front seat assembly? Thanks!
Forum - 12/28/2021
I am really new to GM and have been looking for all kinds of helpful hints like this. I keep searching everyones posts! Some of the suggestions posted sound helpful. I tried SI warranty job aid, but wasn't able to locate the engine size. So far I've been...
Forum - 12/28/2021
Welcome dear. I am currently trying to dump my memory warehouse onto paper, to train a new warranty admin for a sister store, so I try to use easiest way to get maximum results
Forum - 01/12/2022
... in Global and go to the app center. In the app search type "VIN" and you will see an icon for vehicle identification number (VIN) information. This area has "VIN cards" for cars and light trucks. It is a lot of detail but it is the best possible year-by-year...
Forum - 01/18/2022
Because if you dont close the RO it is implied that you still have the vehicle and if anything happens to it,,or it causes any damage,,the dealer can be held responsible for it.
Recall 14116 Steering Angle Sensor - 01/13/2022
... recall 14116 to replace the steering angle sensor. The tech did not document the serial # of the new sensor. Is there any other way besides having the customer come back in and have it all taken apart again to get the #. Since the repair was done...
Forum - 01/17/2022
hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and...
CPO Maint on 6.6L Gas engine L8T - 11/08/2021
Just so everyone has a heads up.This engine will only get $35 for the CPO maint. This is a new engine and does not currently show on page 78 in the CPO operations guide.
Engine codes - 11/12/2021
Ok so I am gonna admit I don't know what engine codes with what size engine it is....With the new maint rates and them being alllllllll over the place... Does anyone have a cheat sheet that says 5.3L will be L84, L8T 6.6L etc?
Forum - 11/29/2021
I typed in VIN decoder, in the service manual search bar, and got Vehicle, Engine and Transmission ID and VIN Location, Derivative and Usage under general info. From there it tells what the different letters/number indicate. But I am with you...
Claim oil? - 11/15/2021
HiWe have a vehicle with only 3,419 miles that came in with the engine oil level low. We put in a quart of oil and are starting an oil consumption test. Is there anyway to claim the time and oil?Thanks for any ideas.
Forum - 11/03/2021
... customer pay-type ticket ($0/0 time cost) to remove and note tech. Then when parts available, the vehicle can be given to that tech to replace jack. That is how we treat instances where warranty parts have to be ordered already...
Forum - 09/27/2021
Nope have not yet.... And whenever I have had one I have stated in comments sent under the instructions of the WSC due to vehicle being over 10 years. IF I do I will post it for sure
CUSTOMER ADDRESS - 09/15/2021
... their address during write-up. I was not aware that this had changed. We do an extreme amount of vehicle pickup and delivery, so what is the proper procedure in obtaining an address? Or is out advisor mistaken?...
Forum - 08/20/2021
What is GMS? All my retired CTP vehicles keep the 1st maintenance, after sale, so that must be what removed it from coverage. I usually have to goodwill the retired CTP 1st maintenance, because we do the LOF & ROT and update the state inspection sticker...
wiring repair labor operations and required additional information - 06/09/2021
Hello, this is the first time using this site, I was reading in the 5/26/2021 newsletter that I can download and print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get...
Forum - 06/15/2021
... it because there was really no information sent out to dealers regarding how to handle vehicles with that status....
GMPP deductible - 06/16/2021
We have a vehicle that came in for an engine issue and it ended up being two different causes. So we have two job lines. The deductible is on job #1 currently. We use ERA Ignite. For the second repair, do I then check the "waive deductible" since...
Forum - 06/25/2021
... definitely recommend handling as no charge, but internally vs as a warranty situation. If the vehicle was sold at your dealership, it may be an opportunity to work with the sales department on educating the customer of the first scheduled oil change...
Live 2021 GM Warranty Seminars Are Back! - 06/29/2021
New and seasoned attendees will gain tips that will expedite claim payment and reduce rejects! See Global Message GCUS-9-11427 (Sent June 08, 2021). View Schedule
Forum - 04/16/2021
... reason. Hertz will rent for the 38 per day rate- unless the customer needs a bigger vehicle (tahoe/suburban) then they charge 50. This price hike is a very sore subject with me as we have had to eat many of charges and fees that Enterprise...
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/18/2021
... the area where Delivery Conditions: The Delivery Receipt was signed without exception? and Vehicle delivered subject to inspection? are you suppose to fill that part out everytime? If there is an example somewhere on this website it would be great......
Forum - 08/02/2021
If the vehicle was still under warranty coverage, whatever the customer had to pay out of pocket would be reimburseable up to 1000.00. If it's over that it would need approval by the WSC. You will need the original paid copy of the sublet...
Forum - 08/16/2021
if they are just "regular" used cars, you can't claim for them. Per 07-00-89-037P, if the vehicle is dealer owned that are not enrolled in the CTP program, they are not eligible for rental reimbursement rates. This was fresh on my mind because...
Forum - 08/06/2021
Someone was asking me about an engine we put in with the vehicle in warranty. Your note and reference led me to see the "original purchaser" asterisk so I gave him the good news.
OnStar odometer rejects - 08/09/2021
... 2 transactions and rejected the 3rd! DBC was no help (go figure) and shortly after that all my vehicles with OnStar started rejecting. I don't have many claims today but I love it when GM screws up something like this and drives my reject rate up for...
Forum - 07/31/2021
GM has a new program whereby you can use certified used vehicles for your CTP units. It is kind of crazy but the program is integrated into OnTrac but it takes another step to get to it. The contracts are done there but you have to get into the program...
Dealer-owned Rental Fleet - 07/29/2021
We've decided to purchase several vehicles to use as rentals. I am very confused as to how these need to be registered so that they can be claimed for use with warrantable repairs. I'm guessing that they can't be tracked through OnTrac anymore? ...
Forum - 07/28/2021
... your process, what do you do if tech was flagged too much and adjustment falls in new payhalf, since advisor holds until pickup? Also, is it always after vehicle is gone, that you get ticket? Some instances, I already have, claimed and closed, before...
Work completed repair order flow process - 07/26/2021
... then hold until the customer picks up. This includes booking of the warranty and after the vehicle is gone then I get the whole shabang to review and if any changes need to be done for warranty processing I do it then. Tell me how your process...
Reject code 919 on current recall N202324251 - 07/19/2021
Anyone else getting reject code 919 when applying fpr WCAP/ used for Recall N202324251? Reject code is for vehicle evaluation not meeting the requirements. With this code, you are unable to "H" route the claim.
Courtesy Transportation - 07/19/2021
We had to put a warranty customer in a Non-GM Vehicle through Enterprise. Per Bulletin # 07-00-89-037Q, in the section - Other Related Policies states Non-GM rentals should only be provided as last resort. My question is should Service Manager sign, explain...
Forum - 07/20/2021
I had one pay last week. Enterprise supplied an email stating they were out of GM vehicles, at the time, and I scanned it into claim
Forum - 06/30/2021
I feel your pain Carol. We had a vehicle dropped with damage and a problem getting the delivery sheet filled printed incorrectly. It took six months of back and forth to finally get the claim paid. Then six months later it got charged back. We have started...
Bulletin Repairs - 09/14/2020
... complaining of a water leak in the rear interior of the cab of their 2019 Silverado. The vehicle is out of basic warranty. It is determined the remedy is covered under service bulletin 18-NA-383 (Water Found in Rear...
... customer pay-type ticket ($0/0 time cost) to remove and note tech. Then when parts available, the vehicle can be given to that tech to replace jack. That is how we treat instances where warranty parts have to be ordered already...
Forum - 09/27/2021
Nope have not yet.... And whenever I have had one I have stated in comments sent under the instructions of the WSC due to vehicle being over 10 years. IF I do I will post it for sure
CUSTOMER ADDRESS - 09/15/2021
... their address during write-up. I was not aware that this had changed. We do an extreme amount of vehicle pickup and delivery, so what is the proper procedure in obtaining an address? Or is out advisor mistaken?...
Forum - 08/20/2021
What is GMS? All my retired CTP vehicles keep the 1st maintenance, after sale, so that must be what removed it from coverage. I usually have to goodwill the retired CTP 1st maintenance, because we do the LOF & ROT and update the state inspection sticker...
wiring repair labor operations and required additional information - 06/09/2021
Hello, this is the first time using this site, I was reading in the 5/26/2021 newsletter that I can download and print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get...
Forum - 06/15/2021
... it because there was really no information sent out to dealers regarding how to handle vehicles with that status....
GMPP deductible - 06/16/2021
We have a vehicle that came in for an engine issue and it ended up being two different causes. So we have two job lines. The deductible is on job #1 currently. We use ERA Ignite. For the second repair, do I then check the "waive deductible" since...
Forum - 06/25/2021
... definitely recommend handling as no charge, but internally vs as a warranty situation. If the vehicle was sold at your dealership, it may be an opportunity to work with the sales department on educating the customer of the first scheduled oil change...
Live 2021 GM Warranty Seminars Are Back! - 06/29/2021
New and seasoned attendees will gain tips that will expedite claim payment and reduce rejects! See Global Message GCUS-9-11427 (Sent June 08, 2021). View Schedule
Forum - 04/16/2021
... reason. Hertz will rent for the 38 per day rate- unless the customer needs a bigger vehicle (tahoe/suburban) then they charge 50. This price hike is a very sore subject with me as we have had to eat many of charges and fees that Enterprise...
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/18/2021
... the area where Delivery Conditions: The Delivery Receipt was signed without exception? and Vehicle delivered subject to inspection? are you suppose to fill that part out everytime? If there is an example somewhere on this website it would be great......
Forum - 08/02/2021
If the vehicle was still under warranty coverage, whatever the customer had to pay out of pocket would be reimburseable up to 1000.00. If it's over that it would need approval by the WSC. You will need the original paid copy of the sublet...
Forum - 08/16/2021
if they are just "regular" used cars, you can't claim for them. Per 07-00-89-037P, if the vehicle is dealer owned that are not enrolled in the CTP program, they are not eligible for rental reimbursement rates. This was fresh on my mind because...
Forum - 08/06/2021
Someone was asking me about an engine we put in with the vehicle in warranty. Your note and reference led me to see the "original purchaser" asterisk so I gave him the good news.
OnStar odometer rejects - 08/09/2021
... 2 transactions and rejected the 3rd! DBC was no help (go figure) and shortly after that all my vehicles with OnStar started rejecting. I don't have many claims today but I love it when GM screws up something like this and drives my reject rate up for...
Forum - 07/31/2021
GM has a new program whereby you can use certified used vehicles for your CTP units. It is kind of crazy but the program is integrated into OnTrac but it takes another step to get to it. The contracts are done there but you have to get into the program...
Dealer-owned Rental Fleet - 07/29/2021
We've decided to purchase several vehicles to use as rentals. I am very confused as to how these need to be registered so that they can be claimed for use with warrantable repairs. I'm guessing that they can't be tracked through OnTrac anymore? ...
Forum - 07/28/2021
... your process, what do you do if tech was flagged too much and adjustment falls in new payhalf, since advisor holds until pickup? Also, is it always after vehicle is gone, that you get ticket? Some instances, I already have, claimed and closed, before...
Work completed repair order flow process - 07/26/2021
... then hold until the customer picks up. This includes booking of the warranty and after the vehicle is gone then I get the whole shabang to review and if any changes need to be done for warranty processing I do it then. Tell me how your process...
Reject code 919 on current recall N202324251 - 07/19/2021
Anyone else getting reject code 919 when applying fpr WCAP/ used for Recall N202324251? Reject code is for vehicle evaluation not meeting the requirements. With this code, you are unable to "H" route the claim.
Courtesy Transportation - 07/19/2021
We had to put a warranty customer in a Non-GM Vehicle through Enterprise. Per Bulletin # 07-00-89-037Q, in the section - Other Related Policies states Non-GM rentals should only be provided as last resort. My question is should Service Manager sign, explain...
Forum - 07/20/2021
I had one pay last week. Enterprise supplied an email stating they were out of GM vehicles, at the time, and I scanned it into claim
Forum - 06/30/2021
I feel your pain Carol. We had a vehicle dropped with damage and a problem getting the delivery sheet filled printed incorrectly. It took six months of back and forth to finally get the claim paid. Then six months later it got charged back. We have started...
Bulletin Repairs - 09/14/2020
... complaining of a water leak in the rear interior of the cab of their 2019 Silverado. The vehicle is out of basic warranty. It is determined the remedy is covered under service bulletin 18-NA-383 (Water Found in Rear...
Forum - 09/15/2020
That bulletin is for vehicles under Bumper to Bumper coverage. You will have to have a policy claculator run on it. Work can be sublet, but cost cannot exceed what GM would pay your shop for same work. Make sure you take removal of rear window and headliner...
Part Warranty - 09/18/2020
... had a Transmission replaced under the Policy Evaluation Tool just recently. This customer sold the vehicle to another person, this person having Transmission issue. Where can I receive information on this issue? Thank you...
Forum - 07/31/2020
... with the customers and explain that it was part of their obligation in the maintenance of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 09/24/2020
For a "normal" type brake condition the limit is 7,500 miles but a TSB that specifically calls out an issue like this is acceptable as long as the vehicle is in bumper to bumper warranty.
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
Included maintenance - 11/13/2020
Where can I find an updated list detailing how much GM pays for the various included maintenance programs? With more and more deisel vehicles on the road, I'm sure there's a newer list than what I have! Joe
Forum - 12/08/2020
Just learned something new, you mean you can put them ALL at the same time? I find it easier just to submit via Global because I didn't know you could do that!
Forum - 12/22/2020
Hi warranty1! Hope the new "EDS" system is going well! The Service Policies and Procedures Manual Article 6.5 provides some detail relating to the Retention and Review of Accounts and Records, including supporting documentation; records that must be retained...
2021 Warranty Webinars - 01/08/2021
Same workshop... New virtual format! We've divided our 1-day workshop into an online virtual training webinar taking place over the course of 2 morning sessions. View Schedule
PDI/Battery - 02/04/2021
So with the introduction of the new PDI procedures of not charging the batttery can we claim any time when the battery does have to be charged or are they figuring that someone else besides the techs will be doing this? Also if the battery comes in dead...
Forum - 02/08/2021
... want to do the recall and get it done. I had a time getting them to remember to get the old and new serial # from the airbags. Even marking the x where it belonged was a struggle. Will they ever understand? Sometimes i wonder but i try to be patient....
transmission warranty - 01/21/2021
If a customer brings in a receipt from a dealership for the purchase of a new transmission by an independent repair facility and then a hand written receipt for a tranmission installation with out any serial numbers or other identifying information; how...
Forum - 12/23/2020
Scenario 1: Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the hose are all clogged and replaces them all. So since this is all under the evap system I would think you could claim one and then the...
Forum - 12/30/2020
... someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 02/26/2021
Bulletin 21-NA-043 Properly Maintaining Vehicles in Dealer Inventory was recently released and addresses policies regarding Battery Maintenance. The bulletin replaces bulletin 09-00-89-002R.
Buyback - claim processing - 02/19/2021
We had a vehicle that GM contacted us to have the customer bring in for a repurchase. My service manager informed me that we should receive $100 for participating in this. In all of the paperwork we received, I didn't see anything about this. And...
Audit documentation clarification help... - 02/19/2021
... with what they were requesting. I need clarification on 2 things, since its been a few years and a new scanner lol.Is it supposed to be scanned by Jobcard, or single file? If memory serves, I had to do one large scan last time.Also, what are they considering...
Claim submission order - 04/07/2021
... in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one back, submit that?...
Customer signature when picking up - 09/03/2020
I've searched and searched, and perhaps it was my wording, but, when the customer picks up their vehicle is it in P&P that states they MUST sign that they are picking it up?I researched here and found an old article stating it may be a state requirement...
Forum - 09/03/2020
I know the only time we are to obtain signature, at pick-up, is if the vehicle was found to be unsafe to drive. We have them sign that they were informed, to release us from liabilty
Forum - 09/03/2020
... giving us permation to work on, and then also the accounting copy when picking up the vehicle after we've gone over the work and inspection performed. This way we have the before and after signature.....not sure if it's just our policy but...
Service Manager Authorization - 08/20/2020
Hello, I just want to clairfy - Customer Reimbursement for repair. This is not for vehicle payment or incidental expenses. Does Service Manager need to do the authorization of signature, explain, date and time? Thank you
Forum - 08/04/2020
... maintaining a copy of the ESC inovice with the job card. Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as noted below or forms associated with a service event or particular job card"....
Repeat Repair on Recall - 06/24/2020
... Sierra. Tech noted rear window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced the window per recall N192265660. Is it acceptable...
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
That bulletin is for vehicles under Bumper to Bumper coverage. You will have to have a policy claculator run on it. Work can be sublet, but cost cannot exceed what GM would pay your shop for same work. Make sure you take removal of rear window and headliner...
Part Warranty - 09/18/2020
... had a Transmission replaced under the Policy Evaluation Tool just recently. This customer sold the vehicle to another person, this person having Transmission issue. Where can I receive information on this issue? Thank you...
Forum - 07/31/2020
... with the customers and explain that it was part of their obligation in the maintenance of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 09/24/2020
For a "normal" type brake condition the limit is 7,500 miles but a TSB that specifically calls out an issue like this is acceptable as long as the vehicle is in bumper to bumper warranty.
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
Included maintenance - 11/13/2020
Where can I find an updated list detailing how much GM pays for the various included maintenance programs? With more and more deisel vehicles on the road, I'm sure there's a newer list than what I have! Joe
Forum - 12/08/2020
Just learned something new, you mean you can put them ALL at the same time? I find it easier just to submit via Global because I didn't know you could do that!
Forum - 12/22/2020
Hi warranty1! Hope the new "EDS" system is going well! The Service Policies and Procedures Manual Article 6.5 provides some detail relating to the Retention and Review of Accounts and Records, including supporting documentation; records that must be retained...
2021 Warranty Webinars - 01/08/2021
Same workshop... New virtual format! We've divided our 1-day workshop into an online virtual training webinar taking place over the course of 2 morning sessions. View Schedule
PDI/Battery - 02/04/2021
So with the introduction of the new PDI procedures of not charging the batttery can we claim any time when the battery does have to be charged or are they figuring that someone else besides the techs will be doing this? Also if the battery comes in dead...
Forum - 02/08/2021
... want to do the recall and get it done. I had a time getting them to remember to get the old and new serial # from the airbags. Even marking the x where it belonged was a struggle. Will they ever understand? Sometimes i wonder but i try to be patient....
transmission warranty - 01/21/2021
If a customer brings in a receipt from a dealership for the purchase of a new transmission by an independent repair facility and then a hand written receipt for a tranmission installation with out any serial numbers or other identifying information; how...
Forum - 12/23/2020
Scenario 1: Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the hose are all clogged and replaces them all. So since this is all under the evap system I would think you could claim one and then the...
Forum - 12/30/2020
... someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 02/26/2021
Bulletin 21-NA-043 Properly Maintaining Vehicles in Dealer Inventory was recently released and addresses policies regarding Battery Maintenance. The bulletin replaces bulletin 09-00-89-002R.
Buyback - claim processing - 02/19/2021
We had a vehicle that GM contacted us to have the customer bring in for a repurchase. My service manager informed me that we should receive $100 for participating in this. In all of the paperwork we received, I didn't see anything about this. And...
Audit documentation clarification help... - 02/19/2021
... with what they were requesting. I need clarification on 2 things, since its been a few years and a new scanner lol.Is it supposed to be scanned by Jobcard, or single file? If memory serves, I had to do one large scan last time.Also, what are they considering...
Claim submission order - 04/07/2021
... in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one back, submit that?...
Customer signature when picking up - 09/03/2020
I've searched and searched, and perhaps it was my wording, but, when the customer picks up their vehicle is it in P&P that states they MUST sign that they are picking it up?I researched here and found an old article stating it may be a state requirement...
Forum - 09/03/2020
I know the only time we are to obtain signature, at pick-up, is if the vehicle was found to be unsafe to drive. We have them sign that they were informed, to release us from liabilty
Forum - 09/03/2020
... giving us permation to work on, and then also the accounting copy when picking up the vehicle after we've gone over the work and inspection performed. This way we have the before and after signature.....not sure if it's just our policy but...
Service Manager Authorization - 08/20/2020
Hello, I just want to clairfy - Customer Reimbursement for repair. This is not for vehicle payment or incidental expenses. Does Service Manager need to do the authorization of signature, explain, date and time? Thank you
Forum - 08/04/2020
... maintaining a copy of the ESC inovice with the job card. Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as noted below or forms associated with a service event or particular job card"....
Repeat Repair on Recall - 06/24/2020
... Sierra. Tech noted rear window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced the window per recall N192265660. Is it acceptable...
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Forum - 06/18/2020
... searching applique, the liftgate applique only shows under installed accessories (after build of vehicle). If it was put on, after delivered to dealer, you would have to make sure a claim was submitted for install of it, before attempting to submit....
Forum - 06/15/2020
I've used the new case management three times, and usually within that same day I have an advisor assigned to it. I don't remember a time it took longer than one day.
Forum - 06/15/2020
Thank you for the feedback. It listed it as a dealer accounting issue, because it was about a damaged vehicle that I had to contact DBC just to get delivery receipt. No shock, they intentionally left off the missing hood insultaion, but GM didnt even...
Customer Enthusiasm - 06/10/2020
... a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue? Do you think I would be able to customer enthusiasm this tonneau cover? ...
Forum - 05/05/2020
I'm not sure if you have had any luck as of today(05/04/2020), but I had the same issue. The bulletin has been revised with a mileage breakpoint. I assume that your claims with labor op 9104723 have more than 6,000 miles on the vehicle.
Customer reimbursement - 05/14/2020
... customer has a charge account, so it wasn't caught until about a week later. The advisor opened a new RO for the repair. But I'm unsure if I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
JL Warranty Stamps - 02/24/2020
... doubt no more!! In a matter of hours, they had thanked me for my suggestion and I had the new stamp a week later......
Forum - 03/30/2020
... "Component Coverage Letter (CCL) is an issued letter that extends coverage of a designated vehicle component for a specific time frame". Refer to IVH for specific time/mileage parameters associated with the coverage. ...
Forum - 04/01/2020
The 3 C's need more notation. It's missing the old & new serial numbers. DMA has to approve assembly replacements, that are for customer satisfaction, with a strong business case. We just had a transmission, with the same situation
Diagnostic time - 03/02/2020
Why is there not diagnostic time for every concern? How does GM expect these techs to be paid for scanning and trying to diagnose vehicles still under warranty?Format: Other
2023 Colorado/Canyon Battery - 08/01/2023
... and claim was submitted 7/26 with bulletin labor op. Claim rejected stating:Error 903: Vehicle not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special labour code for PIT5966B, so there is nothing in...
Part expediting on a recall - 07/19/2023
I have submitted for an expedite, but, right now I don't recall if the vehicle was under B2B, that being said. We can do an expedite on recalls regarless of being under B2B, correct? The only time I know for a fact would be on a ZPTI/ZPTC. ...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Which service advisor/writer to use when closing ticket - 07/05/2023
... When I submit the claim should I use the original advisor who wrote up the repair order or the new advisor who actually completed the ticket being as the original advisor is no longer working with us?...
Forum - 06/15/2023
SETUP I think that might be the missing link I don't remember seeing setup printouts only 2 3 4 programming codes. We are also going to self monitor and have me submit claims before the vehicle leaves, Thanks so much for the information.
Explain to me what the difference is please? - 06/23/2023
... Chev 2500 the build states a floor center console. The op says base time is ST, but if the vehicle has a "front floor console" then it is 1.7 (last 8 is LF24656) Any help will be greatly appreciated. I am having a major blonde moment...
Forum - 05/30/2023
... cannot get a successful scan it will be documented. We have had a number of instances where the vehicle was dead or would not scan on the open date but we scan it again before the job card is closed. In those instances I go to the SAVI dashboard and...
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Forum - 05/24/2023
... report 2 Complimentary lube-oil- filter .I used 0600723 but it reject not sure if there is an new labor code Thanks again Wanda Rodriguez ...
Forum - 08/15/2023
Bulletin 99-00-89-019 Section N (New Model Exchange Program Parts) indicates that the WPC will notify the dealer for shipping instructions. And, most of the exchange parts will be expedited back to the WPC with the WPC arranging shipment. Contact the...
Forum - 07/24/2023
Thanks for the tip, ewill3rd. A question for you: When you double check behind the tech and find that it does not match, do you have the tech re-test the battery using the correct information? How can they do this if the vehicle is already gone?
Forum - 08/07/2023
... I have is with Retrofit N222378791. GWM will not accept the published time in the bulletin IF the vehicle has rpo code "UDD". I check every vin and print a GMVIS build sheet and invariably the trucks have "UDD", which pays 2.0 hours vs 1.3, but GWM rejects...
SAVI Report on Maxis - 09/04/2023
... in October if we are above 98% utilization we can then auth our own SAVI 872rejects ( Dongle vehicle data is required but not received ),,,,,but we cant seem to find the report on MAXIS,,,has anybody got any word on when this will be available...
2024 TRAX FIRST MAINTENANCE - 09/07/2023
... they didn't have an answer either. The maintenance help card on here is for a 1.4L engine and the new Trax's are a 1.2L. Thanks in advance! ...
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Forum - 06/18/2020
... searching applique, the liftgate applique only shows under installed accessories (after build of vehicle). If it was put on, after delivered to dealer, you would have to make sure a claim was submitted for install of it, before attempting to submit....
Forum - 06/15/2020
I've used the new case management three times, and usually within that same day I have an advisor assigned to it. I don't remember a time it took longer than one day.
Forum - 06/15/2020
Thank you for the feedback. It listed it as a dealer accounting issue, because it was about a damaged vehicle that I had to contact DBC just to get delivery receipt. No shock, they intentionally left off the missing hood insultaion, but GM didnt even...
Customer Enthusiasm - 06/10/2020
... a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue? Do you think I would be able to customer enthusiasm this tonneau cover? ...
Forum - 05/05/2020
I'm not sure if you have had any luck as of today(05/04/2020), but I had the same issue. The bulletin has been revised with a mileage breakpoint. I assume that your claims with labor op 9104723 have more than 6,000 miles on the vehicle.
Customer reimbursement - 05/14/2020
... customer has a charge account, so it wasn't caught until about a week later. The advisor opened a new RO for the repair. But I'm unsure if I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
JL Warranty Stamps - 02/24/2020
... doubt no more!! In a matter of hours, they had thanked me for my suggestion and I had the new stamp a week later......
Forum - 03/30/2020
... "Component Coverage Letter (CCL) is an issued letter that extends coverage of a designated vehicle component for a specific time frame". Refer to IVH for specific time/mileage parameters associated with the coverage. ...
Forum - 04/01/2020
The 3 C's need more notation. It's missing the old & new serial numbers. DMA has to approve assembly replacements, that are for customer satisfaction, with a strong business case. We just had a transmission, with the same situation
Diagnostic time - 03/02/2020
Why is there not diagnostic time for every concern? How does GM expect these techs to be paid for scanning and trying to diagnose vehicles still under warranty?Format: Other
2023 Colorado/Canyon Battery - 08/01/2023
... and claim was submitted 7/26 with bulletin labor op. Claim rejected stating:Error 903: Vehicle not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special labour code for PIT5966B, so there is nothing in...
Part expediting on a recall - 07/19/2023
I have submitted for an expedite, but, right now I don't recall if the vehicle was under B2B, that being said. We can do an expedite on recalls regarless of being under B2B, correct? The only time I know for a fact would be on a ZPTI/ZPTC. ...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Which service advisor/writer to use when closing ticket - 07/05/2023
... When I submit the claim should I use the original advisor who wrote up the repair order or the new advisor who actually completed the ticket being as the original advisor is no longer working with us?...
Forum - 06/15/2023
SETUP I think that might be the missing link I don't remember seeing setup printouts only 2 3 4 programming codes. We are also going to self monitor and have me submit claims before the vehicle leaves, Thanks so much for the information.
Explain to me what the difference is please? - 06/23/2023
... Chev 2500 the build states a floor center console. The op says base time is ST, but if the vehicle has a "front floor console" then it is 1.7 (last 8 is LF24656) Any help will be greatly appreciated. I am having a major blonde moment...
Forum - 05/30/2023
... cannot get a successful scan it will be documented. We have had a number of instances where the vehicle was dead or would not scan on the open date but we scan it again before the job card is closed. In those instances I go to the SAVI dashboard and...
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Forum - 05/24/2023
... report 2 Complimentary lube-oil- filter .I used 0600723 but it reject not sure if there is an new labor code Thanks again Wanda Rodriguez ...
Forum - 08/15/2023
Bulletin 99-00-89-019 Section N (New Model Exchange Program Parts) indicates that the WPC will notify the dealer for shipping instructions. And, most of the exchange parts will be expedited back to the WPC with the WPC arranging shipment. Contact the...
Forum - 07/24/2023
Thanks for the tip, ewill3rd. A question for you: When you double check behind the tech and find that it does not match, do you have the tech re-test the battery using the correct information? How can they do this if the vehicle is already gone?
Forum - 08/07/2023
... I have is with Retrofit N222378791. GWM will not accept the published time in the bulletin IF the vehicle has rpo code "UDD". I check every vin and print a GMVIS build sheet and invariably the trucks have "UDD", which pays 2.0 hours vs 1.3, but GWM rejects...
SAVI Report on Maxis - 09/04/2023
... in October if we are above 98% utilization we can then auth our own SAVI 872rejects ( Dongle vehicle data is required but not received ),,,,,but we cant seem to find the report on MAXIS,,,has anybody got any word on when this will be available...
2024 TRAX FIRST MAINTENANCE - 09/07/2023
... they didn't have an answer either. The maintenance help card on here is for a 1.4L engine and the new Trax's are a 1.2L. Thanks in advance! ...
Forum - 10/27/2023
... the time and effort to get us out of it,,,even though we have no excess expense!! Maybe the new mgt will take action on it,,,but i am not holding my breath. Our claims now take longer than ever to get paid and wait till the end of year rush,,,,that...
Forum - 11/22/2023
For paper trail I woul create a new repair order making note that LPO's came in late. You would have to adjust the original LPO repair order and adjust to the correct time. You shouldn't have to H route unless you have already adjusted on...
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
... bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when you use the # parts gives us ...
Forum - 12/05/2023
unfortunately the pricing on the new u bolts is really much higher than the old ones,,,I think GM updated the parts but didnt update the bulletin and their records,,,thus the rejects,,,I left a msg for the medium duty rep
Forum - 12/06/2023
... able to get them opened using Firefox. Seemed to be functional. Now GWM won't allow me to create a new transaction. I enter all fields, hit submit, all fields go blank, and it shows "_____ is required" for each field....
GLOBAL CONNECTION PROBLEMS SOLUTION - 12/13/2023
... and if you go to the top right of your screen where the 3 dots are,,,click them,,,select New In Private window,,,THEN ENTER DEALER.AUTOPARTNERS.NET AND IT WORKED FOR ME,,,HOPE THIS HELPS AS THEY SEEM TO BE HAVING MORE PROBLEMS...
Question on admin allowance for exchanges for modules - 12/21/2023
I have claim for a vehicle where multiple modules were replaced for an instrument cluster and radio issues. Three modules replaced in total. Does anyone know off hand if there is overlap or are all claimable for the admin allowance. ...
Forum - 12/24/2023
I would call my warranty support specialist with the entire scenerio for advice. I would think an ADD-Credit claim would be the way to go, and cross reference the new RO to the original 0590032 claim submission.
Collateral Damage - 03/20/2023
... has been covered before and I am unsure where to submit it.I work for a GM Dealer and we had a vehicle come in recently that had collateral damage to the interior of the car from a heater core that was leaking coolant. We needed to replace carpeting,...
Forum - 03/17/2023
Based on GM's new policy regarding time punches as long as you are going for published time on the EI I wouldn't worry about it. If your other line is an add line then he will need some punch time on that line.
Forum - 03/24/2023
Update from my original post it's been 9 days and I still have all 5 of my claims in pending status. Good news is I haven't run into anymore since that 1st batch. I hope they figure it out before the next SPS field actions hits.
Forum - 04/07/2023
You can go on the SAVI dashboard in GM. If the vehicle was scanned correctly it will show up in SAVI and be transmitted to GM. The problem we are having is with heavy duty trucks. None of them will scan. My service manager contacted...
Forum - 02/07/2023
... yesterday I am looking up the chart in Si,,,and guess what,,,the exact engine code in our vehicle used to determine the correct the correct CCA rating isnt listed!! grr soo i used the closest to it,,,,but that is what is soo frustrating dealing...
Forum - 02/10/2023
Thank you I will try that. So I chose begin a new transaction, ZPTC, I did not put in vin or mileage, and it paid. Thank you so very much for your help.
Battery SOC in reference field, Dealertrack DMS - 02/13/2023
Hi all, With the new battery SOC reading required for the Bolt battery recalls, I am trying to determine where to enter it in Dealertrack DMS. The recalls state to enter the SOC in the GWM "reference" field. Does anyone know which field that would...
Working Capital reimbursements - 02/22/2023
If a vehicle has several recalls and more than one has a working capital reimbursement applicable,,,,,can you apply for more than one working capital credit or does the system prevent that by having you enter the 9800088 labor op? We just started...
Freight Charges - 03/02/2023
... the reference bulletins are out of date. I just submitted in for freight on a dealer owned vehicle with a recall and the freight paid,,,but its time for an update...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
Forum - 04/13/2023
... It looks like it is for 2023 Model year and up, so I agree with you if it is for prior year vehicles. ...
Forum - 04/12/2023
The scan needs to be done when the vehicle enters the servie department. If for some reason you can't if needs to be done before leaving the shop. If it is towed in for a no start (example,battery) it will need to be jumped off to allow you to do the...
Forum - 04/17/2023
We ordered us a S stamp for our job cards. When our warranty adm. gets it, if it is not stamped then it will go back to the service manager in hopes that the vehicle is still at the shop. I'm thankful so far we've not missed any.
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/07/2023
We are using the dongle on all vehicles that come in, customer pay and warranty. This way there should be no issues. Also the information that is provided when the Dongle is used is a great tool for our advisors and for the dispatcher to use when deciding...
Forum - 04/12/2023
We plug every vehicle that comes through. You wont have issue with non-GM, but a a potential issue for what you are describing...
Forum - 04/10/2023
I have not seen it before however I believe that the codes decode into the test parameters, vehicle information, and failure type. It seems possible to me that it COULD be the same. Make sure that each slip has a unique time stamp on it and just put ...
... the time and effort to get us out of it,,,even though we have no excess expense!! Maybe the new mgt will take action on it,,,but i am not holding my breath. Our claims now take longer than ever to get paid and wait till the end of year rush,,,,that...
Forum - 11/22/2023
For paper trail I woul create a new repair order making note that LPO's came in late. You would have to adjust the original LPO repair order and adjust to the correct time. You shouldn't have to H route unless you have already adjusted on...
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
... bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when you use the # parts gives us ...
Forum - 12/05/2023
unfortunately the pricing on the new u bolts is really much higher than the old ones,,,I think GM updated the parts but didnt update the bulletin and their records,,,thus the rejects,,,I left a msg for the medium duty rep
Forum - 12/06/2023
... able to get them opened using Firefox. Seemed to be functional. Now GWM won't allow me to create a new transaction. I enter all fields, hit submit, all fields go blank, and it shows "_____ is required" for each field....
GLOBAL CONNECTION PROBLEMS SOLUTION - 12/13/2023
... and if you go to the top right of your screen where the 3 dots are,,,click them,,,select New In Private window,,,THEN ENTER DEALER.AUTOPARTNERS.NET AND IT WORKED FOR ME,,,HOPE THIS HELPS AS THEY SEEM TO BE HAVING MORE PROBLEMS...
Question on admin allowance for exchanges for modules - 12/21/2023
I have claim for a vehicle where multiple modules were replaced for an instrument cluster and radio issues. Three modules replaced in total. Does anyone know off hand if there is overlap or are all claimable for the admin allowance. ...
Forum - 12/24/2023
I would call my warranty support specialist with the entire scenerio for advice. I would think an ADD-Credit claim would be the way to go, and cross reference the new RO to the original 0590032 claim submission.
Collateral Damage - 03/20/2023
... has been covered before and I am unsure where to submit it.I work for a GM Dealer and we had a vehicle come in recently that had collateral damage to the interior of the car from a heater core that was leaking coolant. We needed to replace carpeting,...
Forum - 03/17/2023
Based on GM's new policy regarding time punches as long as you are going for published time on the EI I wouldn't worry about it. If your other line is an add line then he will need some punch time on that line.
Forum - 03/24/2023
Update from my original post it's been 9 days and I still have all 5 of my claims in pending status. Good news is I haven't run into anymore since that 1st batch. I hope they figure it out before the next SPS field actions hits.
Forum - 04/07/2023
You can go on the SAVI dashboard in GM. If the vehicle was scanned correctly it will show up in SAVI and be transmitted to GM. The problem we are having is with heavy duty trucks. None of them will scan. My service manager contacted...
Forum - 02/07/2023
... yesterday I am looking up the chart in Si,,,and guess what,,,the exact engine code in our vehicle used to determine the correct the correct CCA rating isnt listed!! grr soo i used the closest to it,,,,but that is what is soo frustrating dealing...
Forum - 02/10/2023
Thank you I will try that. So I chose begin a new transaction, ZPTC, I did not put in vin or mileage, and it paid. Thank you so very much for your help.
Battery SOC in reference field, Dealertrack DMS - 02/13/2023
Hi all, With the new battery SOC reading required for the Bolt battery recalls, I am trying to determine where to enter it in Dealertrack DMS. The recalls state to enter the SOC in the GWM "reference" field. Does anyone know which field that would...
Working Capital reimbursements - 02/22/2023
If a vehicle has several recalls and more than one has a working capital reimbursement applicable,,,,,can you apply for more than one working capital credit or does the system prevent that by having you enter the 9800088 labor op? We just started...
Freight Charges - 03/02/2023
... the reference bulletins are out of date. I just submitted in for freight on a dealer owned vehicle with a recall and the freight paid,,,but its time for an update...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
Forum - 04/13/2023
... It looks like it is for 2023 Model year and up, so I agree with you if it is for prior year vehicles. ...
Forum - 04/12/2023
The scan needs to be done when the vehicle enters the servie department. If for some reason you can't if needs to be done before leaving the shop. If it is towed in for a no start (example,battery) it will need to be jumped off to allow you to do the...
Forum - 04/17/2023
We ordered us a S stamp for our job cards. When our warranty adm. gets it, if it is not stamped then it will go back to the service manager in hopes that the vehicle is still at the shop. I'm thankful so far we've not missed any.
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/07/2023
We are using the dongle on all vehicles that come in, customer pay and warranty. This way there should be no issues. Also the information that is provided when the Dongle is used is a great tool for our advisors and for the dispatcher to use when deciding...
Forum - 04/12/2023
We plug every vehicle that comes through. You wont have issue with non-GM, but a a potential issue for what you are describing...
Forum - 04/10/2023
I have not seen it before however I believe that the codes decode into the test parameters, vehicle information, and failure type. It seems possible to me that it COULD be the same. Make sure that each slip has a unique time stamp on it and just put ...
Forum - 04/21/2023
... are below: Engine Oil Cooler Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked...
Forum - 04/20/2023
You can't get a "new" transmission unless it is a special circumstance. They are all SRTA parts once the thing is a year or two into production.
Strange Error Code - 05/09/2023
Has anyone recieved Error:090 "Job Card Date and Repair Date are not within CTA/CTP Agreement Dates" I am new to GM warranty and this is the first time I have seen this error code and I checked it against the error code print out that I have. Please let...
Part warranty off of a c/p line - 05/10/2023
... To me that is an add line, no ifs ands or buts... Seems a WSC person (we are in transion to a new one it seems) sent my claim back stating I need to "uncheck" the add line box since it stemmed from the original complaint. I called and spoke with...
Forum - 03/16/2022
GM does not require full punch time coverage to pay the tech the base time. Also the adds are based on model and vehicle trim level. You are entitled to those regardless of how long it takes the tech.
Forum - 04/06/2022
... me that the SPS code is not valid with that LOP. Not sure what I've got going on with it. The vehicle came back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said that GM is aware of these problems. Going to try to...
Forum - 04/14/2022
... be just as effective at solving this issue as they have been and getting opcode searches fixed on new vehicles. I called them and they always say "we are aware of it and are working on it". In my experience GM is always about 6 months to a year behind...
Windshield Reseal - 02/02/2022
I am comtemplating which labor is actually the correct one to use for this repair. Vehicle came in with waterleak near A pillar. Sublet shop was removing the window to reseal it and it cracked so now we are replacing the windshield. Is it best to report...
Forum - 02/14/2022
... that your tech needs to provide that you simply won't be able to know without having worked on the vehicle yourself. I wouldn't disagree that JLW couldn't come up with some relevant information on this topic for the Warranty Administrator role but it...
Forum - 02/14/2022
Thank you for the advice! Completey spaced putting in the vehicle info. 2017 GMC Sierra 3500. I believe I will need to go with the 1st or 3rd option.
PDI LPO's - 02/18/2022
... said that they do not? I am hoping so because what a pain it is to be honest. GM knows which vehicles get LPO's already... know what I mean? I am just curious.......
Forum - 05/25/2022
Here we put it all at cost and the diff is split between parts and service. We found that if the tech had a vehicle come in to have one replaced under warranty, and not talking about the first service, then it would pay 2.3. So we pay a total of...
Working Capital Claims Processing - 05/17/2022
If I understand correctly I submit for WACP when the parts are available and we have repaired the vehicle. I submit the WACP Zset claim before submitting the Field Action repair claim. Is that correct?
Forum - 02/24/2022
... Operations and Required Additional Information" article in the March '22 edition of the Warranty News as well as the "Warranty Briefs: Wiring Routing Diagrams" online training video for information on the this topic!...
Forum - 04/28/2022
... after a grid locator go to Locator View column and search there for the correct grid. we get new techs and sometimes i have to teach them how to do this,,,or if they are out for some reason this gives you the ability to work thru it without waiting,,,,hope...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... LPO's, maintenances and easy peasy ones..... BUT like I was saying this morning if a tech gets a vehicle and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just...
Forum - 07/07/2022
... of claims I cannot submit, or put customers in a position to have to come back in to have their vehicle disassembled to get the serial numbers, when we know GM won't pay OLH for not following directions... ...
Forum - 07/19/2022
... want with a day-by-day timeline and if they complain about time punches just attach a copy of the "new" policy to the invoice and explain that you are not required to punch base time according to GM....
PDI'S not paid How to get paid? - 07/19/2022
We have 12 PDI's that we did, vehicles are sold.We have not been paid for the PDI"s. We got paid for fluids and LPO's. Some are over 36 dyas old.What do we do?
Forum - 07/26/2022
... has been that these prices are effective 8/1 but they have gone in and changed SI to only show the new pricing with no effective dates and no way to look up the old pricing structure? (apart from the charts I have made and sent to some of you, or the...
Forum - 01/12/2023
We are a Cadillac dealer but we have a customer who has a Chevy that is under CPO. The customer wants to bring their new Chevy to our Cadillac dealer but we want to be sure we can do CPO warranty work before we commit to them.
FINDING A LABOR OP - 01/19/2023
... sensor for left front on a dually was replaced and programmed. Getting "does not match vehicle criteria". Thank you. ...
... are below: Engine Oil Cooler Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked...
Forum - 04/20/2023
You can't get a "new" transmission unless it is a special circumstance. They are all SRTA parts once the thing is a year or two into production.
Strange Error Code - 05/09/2023
Has anyone recieved Error:090 "Job Card Date and Repair Date are not within CTA/CTP Agreement Dates" I am new to GM warranty and this is the first time I have seen this error code and I checked it against the error code print out that I have. Please let...
Part warranty off of a c/p line - 05/10/2023
... To me that is an add line, no ifs ands or buts... Seems a WSC person (we are in transion to a new one it seems) sent my claim back stating I need to "uncheck" the add line box since it stemmed from the original complaint. I called and spoke with...
Forum - 03/16/2022
GM does not require full punch time coverage to pay the tech the base time. Also the adds are based on model and vehicle trim level. You are entitled to those regardless of how long it takes the tech.
Forum - 04/06/2022
... me that the SPS code is not valid with that LOP. Not sure what I've got going on with it. The vehicle came back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said that GM is aware of these problems. Going to try to...
Forum - 04/14/2022
... be just as effective at solving this issue as they have been and getting opcode searches fixed on new vehicles. I called them and they always say "we are aware of it and are working on it". In my experience GM is always about 6 months to a year behind...
Windshield Reseal - 02/02/2022
I am comtemplating which labor is actually the correct one to use for this repair. Vehicle came in with waterleak near A pillar. Sublet shop was removing the window to reseal it and it cracked so now we are replacing the windshield. Is it best to report...
Forum - 02/14/2022
... that your tech needs to provide that you simply won't be able to know without having worked on the vehicle yourself. I wouldn't disagree that JLW couldn't come up with some relevant information on this topic for the Warranty Administrator role but it...
Forum - 02/14/2022
Thank you for the advice! Completey spaced putting in the vehicle info. 2017 GMC Sierra 3500. I believe I will need to go with the 1st or 3rd option.
PDI LPO's - 02/18/2022
... said that they do not? I am hoping so because what a pain it is to be honest. GM knows which vehicles get LPO's already... know what I mean? I am just curious.......
Forum - 05/25/2022
Here we put it all at cost and the diff is split between parts and service. We found that if the tech had a vehicle come in to have one replaced under warranty, and not talking about the first service, then it would pay 2.3. So we pay a total of...
Working Capital Claims Processing - 05/17/2022
If I understand correctly I submit for WACP when the parts are available and we have repaired the vehicle. I submit the WACP Zset claim before submitting the Field Action repair claim. Is that correct?
Forum - 02/24/2022
... Operations and Required Additional Information" article in the March '22 edition of the Warranty News as well as the "Warranty Briefs: Wiring Routing Diagrams" online training video for information on the this topic!...
Forum - 04/28/2022
... after a grid locator go to Locator View column and search there for the correct grid. we get new techs and sometimes i have to teach them how to do this,,,or if they are out for some reason this gives you the ability to work thru it without waiting,,,,hope...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... LPO's, maintenances and easy peasy ones..... BUT like I was saying this morning if a tech gets a vehicle and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just...
Forum - 07/07/2022
... of claims I cannot submit, or put customers in a position to have to come back in to have their vehicle disassembled to get the serial numbers, when we know GM won't pay OLH for not following directions... ...
Forum - 07/19/2022
... want with a day-by-day timeline and if they complain about time punches just attach a copy of the "new" policy to the invoice and explain that you are not required to punch base time according to GM....
PDI'S not paid How to get paid? - 07/19/2022
We have 12 PDI's that we did, vehicles are sold.We have not been paid for the PDI"s. We got paid for fluids and LPO's. Some are over 36 dyas old.What do we do?
Forum - 07/26/2022
... has been that these prices are effective 8/1 but they have gone in and changed SI to only show the new pricing with no effective dates and no way to look up the old pricing structure? (apart from the charts I have made and sent to some of you, or the...
Forum - 01/12/2023
We are a Cadillac dealer but we have a customer who has a Chevy that is under CPO. The customer wants to bring their new Chevy to our Cadillac dealer but we want to be sure we can do CPO warranty work before we commit to them.
FINDING A LABOR OP - 01/19/2023
... sensor for left front on a dually was replaced and programmed. Getting "does not match vehicle criteria". Thank you. ...
WHY AM i GETTING THESE REJECTS - 01/19/2023
IM GETTING ERROR 903 VEHICLE NOT COMPATIBLE WITH LABOR CODE ON 22 AND 23 GMC 2500'S (SO FAR)TWO KICKED BACK, LABOR CODE 0600743 MAINT NF314794 NF319661ONE KICKED BACK FOR PDI ADD 0590032 AND DEF ADD 0590062 PF173616. HAVE I MISSED A NOTICE??
Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...
Forum - 01/17/2023
The proactive alert is the vehicle already knows it needs a battery, so it self-diagnosed (in laymens terms). Leaking batteries are considered hazardous and not subject to GR8 testing. That's why they shouldn't/don't include diag time
FUEL ON A PDI - 12/05/2022
Hello, all. Was wondering if there was a way to claim fuel for a PDI? I can't seem to find anything. New service manager that came from different manufacturer where fuel was claimable.
Exception to the rule for customer reimbursement? - 11/22/2022
... for special coverage and recalls. Has anyone found that a copy emailed or faxed for a vehicle that is in bumper to bumper allowed to be used for reimbursement?...
Empowerment Portal - 11/30/2022
... on 10/27/2022. It is still in submit status and I don't know who to contact. We have a new person, Leslie, approving/rejecting our warranty submissions. Is this who reviews sumissions because I don't know how to contact her. Any...
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
Good Monday morning!! I have a vehicle where the customer is concerned about the lack of space between the headlamp and fender. There are no paint concerns as this time. My question is, this bulletin doesn't offer an adjustment only operation, so if there...
Forum - 01/10/2023
i have checked with several dealers and they are all seeing over 100 incidents per month of vehicles not getting plugged by the SAVI device. NObody seems to be taking this very seriously but when GM starts rejecting all these claims I wonder who...
Forum - 09/08/2022
Iwas confused to. I called DBC. If you inspect and vehicle passes it will close the recall.
Forum - 09/13/2022
we had a similar concern and found we were not being paid for any of our medium duty vehicles ,,,,you have to manually submit for them !! the most common factor though is that you might not be the delivering dealer per the system,,,might just be a co...
Forum - 09/13/2022
Is the vehicle involved in the Heated Vented Seat retrofit process (due to chip shortage)? The retrofits are being executed under six separate bulletins (N212354520 to N212354525). It is important to verify the VIN in IVH to confirm that the correct retrofit...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
Forum - 08/01/2022
The new updated maintenance reimbursements increase rates are now available for as of today 8/1. I just printed mine off but have not submitted one for payment yet. Reference# GCUS-9-13281
Forum - 10/25/2022
We have an employee that broke down out of state in a new Silverado. Had it towed back to our dealership for repair. I sent the tow bill in for $888.00, explained the situation and was told I need portal approval. Can someone please...
Forum - 10/11/2022
the reason they are doing it is to prevent the current owner from using a discount they may have utilized in buying the vehicle and then turn around and sell it for more $$$. I have seen this situation develop in the past and the owner was making...
Volt Battery warranty - 10/11/2022
we have run into instances of Volt Batteries having a section replaced under warranty,,,then then the vehicle goes out of warranty,,,and the tech says the entire battery is degraded and needs to be replaced,,,,so the question was,,,"does the fact that...
N222376920 - Stop Delivery Wheelhouse Liner Build Shy - 10/19/2022
What do we do if the vehicle already has all the wheel liners installed from factory, nothing needs to be done? How do we close the field action?
Forum - 09/28/2022
... up any rejections. I do hope they send out something to those of us who use it, on how to use the new setup...
Forum - 05/22/2018
brandit80 - thanks for the suggestion! Please see the Global Warranty Management article within the May 2018 edition of the Warranty News. The article provides a look at the Service Agent Self Review process.
Original Documents - 05/18/2018
The January 2018 issue of Warranty News states: "Authorizations, time documentation, customer signatures, etc are to be documented on the original job card document, not a reprinted copy. Reprinted copies are typcally indicated as such with...
GOODWILL LABOR OPS - 05/29/2018
Is there a bulletin with a complete list of all the labor op codes and situations for goodwill (ex. vehicle payment 0600005)? Maybe considered as a goodwill gift? It would be helpful to know what all is available to use when a situation warrants...
Forum - 05/08/2018
... card ######. As per level 2, resubmit the claim with quantity of “one” on the first vehicle and if a second vehicle comes into the dealership, then you SHOULD NOT submit the part a second time. Sincerely, Albert DBC Service Team &...
Forum - 05/02/2018
That is what I was talking about, however the matrix GM put out for the new policy does not clarify and makes it appear as though the warranty stops at the expiration of the base warranty. I don't have one of these but was seeking clarification in ca...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Liftgate strut replacement after recall was performed - 05/01/2018
... recall 15240 was performed for reprogramming and reoienting the struts, now two days later vehicle is back in shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a parts warranty because previous repair (under...
IM GETTING ERROR 903 VEHICLE NOT COMPATIBLE WITH LABOR CODE ON 22 AND 23 GMC 2500'S (SO FAR)TWO KICKED BACK, LABOR CODE 0600743 MAINT NF314794 NF319661ONE KICKED BACK FOR PDI ADD 0590032 AND DEF ADD 0590062 PF173616. HAVE I MISSED A NOTICE??
Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...
Forum - 01/17/2023
The proactive alert is the vehicle already knows it needs a battery, so it self-diagnosed (in laymens terms). Leaking batteries are considered hazardous and not subject to GR8 testing. That's why they shouldn't/don't include diag time
FUEL ON A PDI - 12/05/2022
Hello, all. Was wondering if there was a way to claim fuel for a PDI? I can't seem to find anything. New service manager that came from different manufacturer where fuel was claimable.
Exception to the rule for customer reimbursement? - 11/22/2022
... for special coverage and recalls. Has anyone found that a copy emailed or faxed for a vehicle that is in bumper to bumper allowed to be used for reimbursement?...
Empowerment Portal - 11/30/2022
... on 10/27/2022. It is still in submit status and I don't know who to contact. We have a new person, Leslie, approving/rejecting our warranty submissions. Is this who reviews sumissions because I don't know how to contact her. Any...
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
Good Monday morning!! I have a vehicle where the customer is concerned about the lack of space between the headlamp and fender. There are no paint concerns as this time. My question is, this bulletin doesn't offer an adjustment only operation, so if there...
Forum - 01/10/2023
i have checked with several dealers and they are all seeing over 100 incidents per month of vehicles not getting plugged by the SAVI device. NObody seems to be taking this very seriously but when GM starts rejecting all these claims I wonder who...
Forum - 09/08/2022
Iwas confused to. I called DBC. If you inspect and vehicle passes it will close the recall.
Forum - 09/13/2022
we had a similar concern and found we were not being paid for any of our medium duty vehicles ,,,,you have to manually submit for them !! the most common factor though is that you might not be the delivering dealer per the system,,,might just be a co...
Forum - 09/13/2022
Is the vehicle involved in the Heated Vented Seat retrofit process (due to chip shortage)? The retrofits are being executed under six separate bulletins (N212354520 to N212354525). It is important to verify the VIN in IVH to confirm that the correct retrofit...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
Forum - 08/01/2022
The new updated maintenance reimbursements increase rates are now available for as of today 8/1. I just printed mine off but have not submitted one for payment yet. Reference# GCUS-9-13281
Forum - 10/25/2022
We have an employee that broke down out of state in a new Silverado. Had it towed back to our dealership for repair. I sent the tow bill in for $888.00, explained the situation and was told I need portal approval. Can someone please...
Forum - 10/11/2022
the reason they are doing it is to prevent the current owner from using a discount they may have utilized in buying the vehicle and then turn around and sell it for more $$$. I have seen this situation develop in the past and the owner was making...
Volt Battery warranty - 10/11/2022
we have run into instances of Volt Batteries having a section replaced under warranty,,,then then the vehicle goes out of warranty,,,and the tech says the entire battery is degraded and needs to be replaced,,,,so the question was,,,"does the fact that...
N222376920 - Stop Delivery Wheelhouse Liner Build Shy - 10/19/2022
What do we do if the vehicle already has all the wheel liners installed from factory, nothing needs to be done? How do we close the field action?
Forum - 09/28/2022
... up any rejections. I do hope they send out something to those of us who use it, on how to use the new setup...
Forum - 05/22/2018
brandit80 - thanks for the suggestion! Please see the Global Warranty Management article within the May 2018 edition of the Warranty News. The article provides a look at the Service Agent Self Review process.
Original Documents - 05/18/2018
The January 2018 issue of Warranty News states: "Authorizations, time documentation, customer signatures, etc are to be documented on the original job card document, not a reprinted copy. Reprinted copies are typcally indicated as such with...
GOODWILL LABOR OPS - 05/29/2018
Is there a bulletin with a complete list of all the labor op codes and situations for goodwill (ex. vehicle payment 0600005)? Maybe considered as a goodwill gift? It would be helpful to know what all is available to use when a situation warrants...
Forum - 05/08/2018
... card ######. As per level 2, resubmit the claim with quantity of “one” on the first vehicle and if a second vehicle comes into the dealership, then you SHOULD NOT submit the part a second time. Sincerely, Albert DBC Service Team &...
Forum - 05/02/2018
That is what I was talking about, however the matrix GM put out for the new policy does not clarify and makes it appear as though the warranty stops at the expiration of the base warranty. I don't have one of these but was seeking clarification in ca...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Liftgate strut replacement after recall was performed - 05/01/2018
... recall 15240 was performed for reprogramming and reoienting the struts, now two days later vehicle is back in shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a parts warranty because previous repair (under...
Forum - 03/15/2018
We just close our CCND's to internal and pay the tech .3 at cost. Our reasoning for this is that more than likely the vehicle will return with the same concern in the future and if a related issue is found, that would generate a repeat repair.
Forum - 03/22/2018
Question I have a vehicle that the tech performed a water leak around the 3rd brake light. How do I pay the tech a water leak? I can't find a lablor op? or if no labor op how much can I pay the tech? Also if there is no labor op and I pay him would...
Forum - 03/20/2018
... service manager who basically said tough luck, we had no way of proving that their tech left the vehicle in the state that we received it in. It's definitely a sticky situation. We're still working on it with our DMA to hopefully be able...
CPO shock replacement - 03/21/2018
We have a CPO vehicle in for service that has shocks that are worn and need replacement, it isn't a specifically excluded labor op but could be considered a wear item. How would you proceed? Do we cover it under the CPO warranty?
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
Certified pre-owned windshield **HELP!!** - 04/05/2018
... fracture in the windshield that needs to be replaced. When I look up the labor op in the new CPO guide, it is not excluded. Based on this information, I told the advisor that it was covered. My service manager has told me that...
Recall Claim Part/Age Issue - 04/24/2018
... other key. Is there any way possible to submit for the other key? Can we H-route the new claim for approval?...
R1234YF Refrigerant Help - 04/25/2018
Had a vehicle that came in that had no refrigerant in it. It holds 0.600 kg Our cost for a 10lb is $675Can someone help me figure want I should put in on the warranty claim? I put 60 in for the units and $90.00 for the cost, but that seems to be exce...
Forum - 09/27/2018
The October edition of the newsletter has an article covering this topic (Variable Diagnostics). Click Here to view the article. The article references the Variable Diagnostic Time Allowance bulletin 18-NA-263.
Transportation Damage Core Reimbursement? - 09/20/2018
Hi,Will a transportation claim cover the core on a wheel? We have a vehicle that was delivered with damage to the rim and the tire. The rim is chipped/chewed up all the way around. If we turn the core in and it gets rejected, will we...
Forum - 08/15/2018
... Warranty. While neither document directly addresses your unique scenario, and without a product (vehicle make, model, year) specific bulletin, I would recommend thorough documentation on the job card supporting the repair, including the need for win...
Cost Comparison Worksheet - 08/08/2018
... it, but it was no longer under Service Forms. Even if we are not a PQC dealership, do we use the new forms under the Support page? And if so, do we fill every area out?...
CPO POWERTRAIN COVERAGE - 09/10/2018
... operation 3031200, the labop does not come up on the restricted list for CPO ops. But the vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have to check for restricted...
Forum - 07/09/2018
TO RETRIEVE A LOST SPS PROGRAMMING CODE: *Go to the computer used to program the vehicle and open up TIS. *Open up Service Programming System. *Start SPS *Go to settings. *Go to warranty claim code tab - the history of your...
test your knowledge quiz for July - 07/16/2018
I got a question wrong on the July quiz because I trusted the answer on the test your knowledge page at the back of the newsletter instead of double checking the answer in the article. MY BAD....hope this doesn't happen to anyone else. It says the...
Forum - 05/30/2018
... the additional information box? Also, the $3.32 is for 2018, is this the correct amount for your vehicle? I am curious how it pays... let me know when it pays, I still have to submit my first claim today. Thank you....
Forum - 06/07/2018
Thank you for your input, I just had one of these claims and remember seeing this in the JL Warranty News for June. So glad this was answered.
Forum - 06/12/2018
PN 84467435 appears to be a transfer case. Which labor operation are you using with this repair? Also, what year, make, model vehicle?
Forum - 06/13/2018
There used to be a form for the transfer case but it's now gone. In the newest version of Required Operation Procedures for Warranty it only states the cost comparison is required for engine and transmission assemblies.
Forum - 07/17/2018
Would not recommend altering the dates as reported on the job card. Handle as policy (the vehicle is out of warranty by time, based on the repair date), with comments supporting the performance of the sublet repair while the vehicle was...
Forum - 07/27/2018
I was told by GM itself that You can only use corrosion if there is an actual hole in the body of the vehicle. As in the rust chewed through the body and you can see through it. This was just a few weeks ago.
Forum - 07/31/2018
... rejects when the service was performed in close proximity to the previous service. Has the vehicle been sold more than once as CPO, with CPO maintenance? Again, we have on occasion had rejects when the vehicle has been sold as CPO, traded in, and...
Added Operation when they're are different causes for the same concern. - 02/02/2018
... is that considered a true added operation? For example, we had a customer complaint of the vehicle overheating. The thermostat was found to be stuck and the water pump was leaking. So we'll have to add another line. Correct? ...
Forum - 01/18/2018
I always have my techs clock the time as olh & claim it. But of course by clocking on regular work time first to test drive. I am new to this site... so trying it out.
We just close our CCND's to internal and pay the tech .3 at cost. Our reasoning for this is that more than likely the vehicle will return with the same concern in the future and if a related issue is found, that would generate a repeat repair.
Forum - 03/22/2018
Question I have a vehicle that the tech performed a water leak around the 3rd brake light. How do I pay the tech a water leak? I can't find a lablor op? or if no labor op how much can I pay the tech? Also if there is no labor op and I pay him would...
Forum - 03/20/2018
... service manager who basically said tough luck, we had no way of proving that their tech left the vehicle in the state that we received it in. It's definitely a sticky situation. We're still working on it with our DMA to hopefully be able...
CPO shock replacement - 03/21/2018
We have a CPO vehicle in for service that has shocks that are worn and need replacement, it isn't a specifically excluded labor op but could be considered a wear item. How would you proceed? Do we cover it under the CPO warranty?
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
Certified pre-owned windshield **HELP!!** - 04/05/2018
... fracture in the windshield that needs to be replaced. When I look up the labor op in the new CPO guide, it is not excluded. Based on this information, I told the advisor that it was covered. My service manager has told me that...
Recall Claim Part/Age Issue - 04/24/2018
... other key. Is there any way possible to submit for the other key? Can we H-route the new claim for approval?...
R1234YF Refrigerant Help - 04/25/2018
Had a vehicle that came in that had no refrigerant in it. It holds 0.600 kg Our cost for a 10lb is $675Can someone help me figure want I should put in on the warranty claim? I put 60 in for the units and $90.00 for the cost, but that seems to be exce...
Forum - 09/27/2018
The October edition of the newsletter has an article covering this topic (Variable Diagnostics). Click Here to view the article. The article references the Variable Diagnostic Time Allowance bulletin 18-NA-263.
Transportation Damage Core Reimbursement? - 09/20/2018
Hi,Will a transportation claim cover the core on a wheel? We have a vehicle that was delivered with damage to the rim and the tire. The rim is chipped/chewed up all the way around. If we turn the core in and it gets rejected, will we...
Forum - 08/15/2018
... Warranty. While neither document directly addresses your unique scenario, and without a product (vehicle make, model, year) specific bulletin, I would recommend thorough documentation on the job card supporting the repair, including the need for win...
Cost Comparison Worksheet - 08/08/2018
... it, but it was no longer under Service Forms. Even if we are not a PQC dealership, do we use the new forms under the Support page? And if so, do we fill every area out?...
CPO POWERTRAIN COVERAGE - 09/10/2018
... operation 3031200, the labop does not come up on the restricted list for CPO ops. But the vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have to check for restricted...
Forum - 07/09/2018
TO RETRIEVE A LOST SPS PROGRAMMING CODE: *Go to the computer used to program the vehicle and open up TIS. *Open up Service Programming System. *Start SPS *Go to settings. *Go to warranty claim code tab - the history of your...
test your knowledge quiz for July - 07/16/2018
I got a question wrong on the July quiz because I trusted the answer on the test your knowledge page at the back of the newsletter instead of double checking the answer in the article. MY BAD....hope this doesn't happen to anyone else. It says the...
Forum - 05/30/2018
... the additional information box? Also, the $3.32 is for 2018, is this the correct amount for your vehicle? I am curious how it pays... let me know when it pays, I still have to submit my first claim today. Thank you....
Forum - 06/07/2018
Thank you for your input, I just had one of these claims and remember seeing this in the JL Warranty News for June. So glad this was answered.
Forum - 06/12/2018
PN 84467435 appears to be a transfer case. Which labor operation are you using with this repair? Also, what year, make, model vehicle?
Forum - 06/13/2018
There used to be a form for the transfer case but it's now gone. In the newest version of Required Operation Procedures for Warranty it only states the cost comparison is required for engine and transmission assemblies.
Forum - 07/17/2018
Would not recommend altering the dates as reported on the job card. Handle as policy (the vehicle is out of warranty by time, based on the repair date), with comments supporting the performance of the sublet repair while the vehicle was...
Forum - 07/27/2018
I was told by GM itself that You can only use corrosion if there is an actual hole in the body of the vehicle. As in the rust chewed through the body and you can see through it. This was just a few weeks ago.
Forum - 07/31/2018
... rejects when the service was performed in close proximity to the previous service. Has the vehicle been sold more than once as CPO, with CPO maintenance? Again, we have on occasion had rejects when the vehicle has been sold as CPO, traded in, and...
Added Operation when they're are different causes for the same concern. - 02/02/2018
... is that considered a true added operation? For example, we had a customer complaint of the vehicle overheating. The thermostat was found to be stuck and the water pump was leaking. So we'll have to add another line. Correct? ...
Forum - 01/18/2018
I always have my techs clock the time as olh & claim it. But of course by clocking on regular work time first to test drive. I am new to this site... so trying it out.
Forum - 01/19/2018
... 6) has this: Scenario "A repair is performed as instructed in a Special Coverage bulletin on a vehicle included in the special coverage and the vehicle is beyond the Special Coverage limits and a policy decision has been made." Instruction "Submit...
Forum - 01/09/2018
I READ A NEWSLETTER ARTICLE ON HERE THAT TALKS ABOUT KEEPING A DAILY LOG AND HAVING CUSTOMERS INITIAL THEIR SHUTTLE RIDE AND THEN AT THE END OF THE DAY THEY GIVE THE LOG TO THE WARRANTY ADMINISTRATOR TO KEEP. WE DON'T DO THAT AND I HAVEN'T READ...
Forum - 03/09/2018
... Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications. Just putting this on here for future reference or for anyone looking for this kind of thing....
Which claim first? - 03/05/2018
I need to file a claim for cust reimb for a repair now covered by recall. We also have to do the recall with the new parts. I don't remember in which order I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say...
Forum - 03/06/2018
If the vehicle had returned to the dealership that did the original repair, it would be considered a "come back". Therefore NOT warranty. However, I agree with jblox that it should not be the customer's responsibility. I would definitely...
Forum - 02/22/2018
How do I pull up the auto paid PDI in Global? I have been manually creating a new transaction. It seems there should be a easier way to submit fluids only.
Forum - 02/27/2018
... were referenced in the Battery Bulletin Updates article of the March 2018 edition of the Warranty News, the policy associated with removing and retaining the Battery Warranty Insert Tag with the job card holds true as stated in Service Policies...
Forum - 02/27/2018
Would it still be the case since the vehicle is still within the bumper-to-bumper? They have around 13,000 miles and 3 months left for it.
Forum - 02/21/2018
... a PDF or something that lists the details for the submission process. I know this is a relatively new program. Does anyone have more detail? Seems like this shouldn't be forced to a policy decision....
Shuttle Reimbursement - 01/04/2018
... as a shuttle service? I've looked through both the bulletin for courtesy transportation and other news articles on here, but am a little confused as to what qualifies. Our dealership has a courtesy transportation driver, but we do not charge customers...
Forum - 01/04/2018
... we also had one reject for installing the wrong battery! The part number must also match the vehicle on the bulletin. It may be worth an email or a call to your WSC contact for a more thorough explanation. I know I'd be interested in...
Forum - 01/02/2018
Under Service Forms in GlobalConnect is a document called "Recall Vehicle Action Report: CAM-02" It is a word document you download, fill out and mail in. Now it won't close in IVH as legally, it has to appear on there, but it would stop the customer...
Forum - 12/22/2017
I've always taken replace to mean install a new part to take the place of a part that wasn't functioning. My body shop uses R&I for remove and install a part that they've taken off and then reinstalled. A lot of techs will use R&R...
Forum - 12/26/2017
... and on page 6 they go over every scenario with special coverages. According to this, if a vehicle is outside of the time/mileage limits for the coverage you would still use the 99XXXXX code but also use the PET and / or DMA auth prior to submission. ...
Forum - 11/16/2017
... Unavailable paragraph, specifically the third bullet, provides detail on service agent owned vehicles and the exclusion of the management approval requirement with ZPDI and ZFAT transactions. In regards to the question regarding Add-On repairs and Service...
Powertrain Coverage Definition - 11/17/2017
... the engine? The DBC said it's only covered under the Emission Limited Warranty, which this vehicle doesn't have. Is this something that should be powertrain or not?...
Forum - 11/21/2017
... Information Guides. This information is also available within SI - enter year/make/model of vehicle > select the Limited Warranty Guide (within the Owner Manual publication list). Another option is to review the Powertrain Coverage Table in SI for...
Forum - 11/27/2017
I specifically asked our DMA about the necessity of our service manager signing dealership owned vehicles for ZFAT and ZPDI. He in turn phoned someone 'higher up' and they said unequivically that the job card MUST be signed and dated by the service manager....
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
... this time it is Base 1.1 (I do know that monthly the LTG is updated). So would I go by the new base time, or shold I use straight time if our technician didn't have 1.1 hrs to perform the DEF Regeneration?...
Forum - 12/08/2017
I thought it was always 1.1 hours, but maybe it depended on the vehicle? I'd use the 1.1 if that's all they did. If it was for OLH then the lower punch time.
Forum - 12/19/2017
... I have a bunch of PDIs that have that status but the actual PDI process has not been done to the vehicle. My manager had me submit them and all came back on my warranty schedule as double payments. What am I supossed to do with the ROs I write? Than...
Forum - 12/19/2017
... will be sitting in your PDI account/schedule. The only ones I have ever submitted for, are fleet vehicles delivered to our dealer, that did not auto-pay. My PDI tickets have a PDI line, which I zero out the warranty claim on, but pay my techs, any dealer-installed...
Forum - 12/20/2017
... failure. Parts are ordered. The customer returns at a later, subsequent, date to have the new component installed. This is considered an added customer concern and must be authorized as such....
Forum - 10/24/2017
... I see where it says to double check the customer's last name or validate whose name is on the vehicle registry, and rerun, but nothing that indicates that the old calculator results shouldn't be used....
Forum - 11/15/2017
my dealer isnt great about this either, i had to submit an add to vehicle build last week ! the service advisors dont help either, but I am finally going to hang up this job i have enjoyed for several years and let someone else figure this out a solu...
... 6) has this: Scenario "A repair is performed as instructed in a Special Coverage bulletin on a vehicle included in the special coverage and the vehicle is beyond the Special Coverage limits and a policy decision has been made." Instruction "Submit...
Forum - 01/09/2018
I READ A NEWSLETTER ARTICLE ON HERE THAT TALKS ABOUT KEEPING A DAILY LOG AND HAVING CUSTOMERS INITIAL THEIR SHUTTLE RIDE AND THEN AT THE END OF THE DAY THEY GIVE THE LOG TO THE WARRANTY ADMINISTRATOR TO KEEP. WE DON'T DO THAT AND I HAVEN'T READ...
Forum - 03/09/2018
... Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications. Just putting this on here for future reference or for anyone looking for this kind of thing....
Which claim first? - 03/05/2018
I need to file a claim for cust reimb for a repair now covered by recall. We also have to do the recall with the new parts. I don't remember in which order I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say...
Forum - 03/06/2018
If the vehicle had returned to the dealership that did the original repair, it would be considered a "come back". Therefore NOT warranty. However, I agree with jblox that it should not be the customer's responsibility. I would definitely...
Forum - 02/22/2018
How do I pull up the auto paid PDI in Global? I have been manually creating a new transaction. It seems there should be a easier way to submit fluids only.
Forum - 02/27/2018
... were referenced in the Battery Bulletin Updates article of the March 2018 edition of the Warranty News, the policy associated with removing and retaining the Battery Warranty Insert Tag with the job card holds true as stated in Service Policies...
Forum - 02/27/2018
Would it still be the case since the vehicle is still within the bumper-to-bumper? They have around 13,000 miles and 3 months left for it.
Forum - 02/21/2018
... a PDF or something that lists the details for the submission process. I know this is a relatively new program. Does anyone have more detail? Seems like this shouldn't be forced to a policy decision....
Shuttle Reimbursement - 01/04/2018
... as a shuttle service? I've looked through both the bulletin for courtesy transportation and other news articles on here, but am a little confused as to what qualifies. Our dealership has a courtesy transportation driver, but we do not charge customers...
Forum - 01/04/2018
... we also had one reject for installing the wrong battery! The part number must also match the vehicle on the bulletin. It may be worth an email or a call to your WSC contact for a more thorough explanation. I know I'd be interested in...
Forum - 01/02/2018
Under Service Forms in GlobalConnect is a document called "Recall Vehicle Action Report: CAM-02" It is a word document you download, fill out and mail in. Now it won't close in IVH as legally, it has to appear on there, but it would stop the customer...
Forum - 12/22/2017
I've always taken replace to mean install a new part to take the place of a part that wasn't functioning. My body shop uses R&I for remove and install a part that they've taken off and then reinstalled. A lot of techs will use R&R...
Forum - 12/26/2017
... and on page 6 they go over every scenario with special coverages. According to this, if a vehicle is outside of the time/mileage limits for the coverage you would still use the 99XXXXX code but also use the PET and / or DMA auth prior to submission. ...
Forum - 11/16/2017
... Unavailable paragraph, specifically the third bullet, provides detail on service agent owned vehicles and the exclusion of the management approval requirement with ZPDI and ZFAT transactions. In regards to the question regarding Add-On repairs and Service...
Powertrain Coverage Definition - 11/17/2017
... the engine? The DBC said it's only covered under the Emission Limited Warranty, which this vehicle doesn't have. Is this something that should be powertrain or not?...
Forum - 11/21/2017
... Information Guides. This information is also available within SI - enter year/make/model of vehicle > select the Limited Warranty Guide (within the Owner Manual publication list). Another option is to review the Powertrain Coverage Table in SI for...
Forum - 11/27/2017
I specifically asked our DMA about the necessity of our service manager signing dealership owned vehicles for ZFAT and ZPDI. He in turn phoned someone 'higher up' and they said unequivically that the job card MUST be signed and dated by the service manager....
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
... this time it is Base 1.1 (I do know that monthly the LTG is updated). So would I go by the new base time, or shold I use straight time if our technician didn't have 1.1 hrs to perform the DEF Regeneration?...
Forum - 12/08/2017
I thought it was always 1.1 hours, but maybe it depended on the vehicle? I'd use the 1.1 if that's all they did. If it was for OLH then the lower punch time.
Forum - 12/19/2017
... I have a bunch of PDIs that have that status but the actual PDI process has not been done to the vehicle. My manager had me submit them and all came back on my warranty schedule as double payments. What am I supossed to do with the ROs I write? Than...
Forum - 12/19/2017
... will be sitting in your PDI account/schedule. The only ones I have ever submitted for, are fleet vehicles delivered to our dealer, that did not auto-pay. My PDI tickets have a PDI line, which I zero out the warranty claim on, but pay my techs, any dealer-installed...
Forum - 12/20/2017
... failure. Parts are ordered. The customer returns at a later, subsequent, date to have the new component installed. This is considered an added customer concern and must be authorized as such....
Forum - 10/24/2017
... I see where it says to double check the customer's last name or validate whose name is on the vehicle registry, and rerun, but nothing that indicates that the old calculator results shouldn't be used....
Forum - 11/15/2017
my dealer isnt great about this either, i had to submit an add to vehicle build last week ! the service advisors dont help either, but I am finally going to hang up this job i have enjoyed for several years and let someone else figure this out a solu...
policy evaluation tool - 10/31/2017
Hi, The newsletter for October said that you only had to do one policy evaluation tool for the job card, not each individual job. When I talked to my warranty specialist she said that is not true, you still have to run the calculator on each job.any ...
Forum - 09/26/2017
... was no customer/dealer participation. I had assumed there would be an issue since the vehicle was within the certified used warranty, but the claim paid with no problems....
Carpet replacement after waterleak repair. - 09/26/2017
... waterleak is due to evap case and makes repairs. Customer returns complaining that vehicle has a mildew smell. Dealer determines carpet is covered in mildew and replaces carpet. Will GM consider this as related to the waterleak? ...
Return process for airbags - 09/28/2017
Good morning. I have over 60 airbags from the recall 15817 I need to send back. I am new to this process. Can anyone give me some kind of idea where I can go to get information on returning? I much appreciate. Linda
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Forum - 09/05/2017
... op with olh. Move parts to added line. Please advise if this is the correct way to proceed, new at this job as a warranty adminstrator not service manager...
Forum - 08/28/2017
I GOT A ONE-TIME-GRACE, ON A MISSING WCC. WE WERE ABLE TO PULL UP THE VEHICLE, IN TIS, AND SHOW THAT IT HAD BEEN PERFORMED. I SUBMITTED A SCREEN-SHOT OF TIS, SHOWING WE HAD DONE THE PROGRAMMING
Forum - 08/30/2017
i havent been on reynolds for a few months but soon to be back on when the new owners take over, but from what i can remember think we had an account number set up in the journal tables for this.
Forum - 09/14/2017
... Check on JL to see if they have a video to watch which will help. Also, Post the VIN of the vehicle you're working with and the area that was painted and see if anyone responds. If all else fails, then either live chat the DBC for help or...
Forum - 07/21/2017
... yet to figure out why we need Management approval to add a recall line to a customer owned vehicle job card? Seems ridiculous to me...majority of the time the customer is not going to have a concern, and they want recalls always...
Forum - 07/24/2017
... they'll come up with yet another set of policies to go forward with. I keep taping the newest matrix on top of the previous one, I'm up to 4 since they came out with the first one that I have dating May of 2016. It's just hard to...
BULLETIN PIP5504 - 07/26/2017
... time guide under transmission bulletins i have two and entered one that got rejected error 919 vehicle evulation citeria not compatible with this labor code 8480478. what else can i use with this repair ????...
Forum - 07/27/2017
... If the VIN doesn't match up then I would call DBC for the closest operation. If the vehicle fits the concern on the bulletin but doesn't fit in with the specs, you'll probably have to use a closest operation on this one....
Loose Bolts on Truck Bed - 11/29/2018
HiWe had a customer come in with the complaint of a loud noise when going over bumps. After inspecting the vehicle the tech found that some of the bed bolts were loose and retorqued them. I know there is not a labor op for that so was going to use the...
Forum - 11/29/2018
The comments on the (new) job card for the reimbursement should reflect the current event: customer's frustration that the pump failed and they had to pay for it on job card ** at ** miles, contact with CAC, case number, and what is being done...
Shuttle Service? - 11/30/2018
I was just reading the Dec 2018 newletter about Shuttle Service. I was disappointed to not see the documentation requirements for warranty when a shuttle is provided. Can anyone tell me?
Forum - 11/28/2018
... Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for the reimbursement, so they will get Policy Tool usage credit on that claim when it pays in GWM. So, in Candy's case: Open a new job card...
Over the Counter Part Warranty Documentation - 11/20/2018
... states problem with part and gave customer replacement part? Without installing it in the vehicle, how are we supposed to know what's wrong? I think GM did away with the requirement for Service Management authorization on part warranties,...
Forum - 11/27/2018
... showed me how to navigate Global Warranty Management. Other than that, I read as many JL newsletters as I could find, read forum posts, took the quizzes, etc. After a couple of months I attended the training workshop, which is very informative...
Forum - 10/24/2018
Hi Karyl! Thanks for the newsletter topic request! Certain components and/or services are eligible for a $20.00 administrative allowance when repaired through sublet or other qualified service faciilities. Including: radiator or heater core, truck diesel...
Forum - 11/28/2018
I have seen a few bulletins related to something like that. I just did one today on another car. I don't see anything on a quick search for that vehicle. Did you ask the tech if he used a TSB or something?
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
Hey,We had a vehicle in for Recall N182179090. The system did not give a Warranty Claim Code. Tech tried to retrieve code. No code found. Tech attempted to program again. Would not program. Had lastest program. ...
TINT ON REPLACED WINDOW - 02/04/2019
... We, the dealer, had the windows tinted prior to customer purchase. Can we get paid to tint the new window under warranty?...
Forum - 02/11/2019
... Limited Warranty and Owner Assistance Information. Scroll to the Maintenance section within the New Vehicle Limited Warranty document. Or, in SI, for example, take a look at Document ID 4641436 (scroll to the What is Not Covered section)....
Forum - 02/06/2019
... which would tell you the original dealer that received the unit and their location. Most Canadian vehicle, are measured by KM vs MI, in applicable warranties. Now, that is not to say that it hasn't made its way to being registered in the US, but they...
Hi, The newsletter for October said that you only had to do one policy evaluation tool for the job card, not each individual job. When I talked to my warranty specialist she said that is not true, you still have to run the calculator on each job.any ...
Forum - 09/26/2017
... was no customer/dealer participation. I had assumed there would be an issue since the vehicle was within the certified used warranty, but the claim paid with no problems....
Carpet replacement after waterleak repair. - 09/26/2017
... waterleak is due to evap case and makes repairs. Customer returns complaining that vehicle has a mildew smell. Dealer determines carpet is covered in mildew and replaces carpet. Will GM consider this as related to the waterleak? ...
Return process for airbags - 09/28/2017
Good morning. I have over 60 airbags from the recall 15817 I need to send back. I am new to this process. Can anyone give me some kind of idea where I can go to get information on returning? I much appreciate. Linda
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Forum - 09/05/2017
... op with olh. Move parts to added line. Please advise if this is the correct way to proceed, new at this job as a warranty adminstrator not service manager...
Forum - 08/28/2017
I GOT A ONE-TIME-GRACE, ON A MISSING WCC. WE WERE ABLE TO PULL UP THE VEHICLE, IN TIS, AND SHOW THAT IT HAD BEEN PERFORMED. I SUBMITTED A SCREEN-SHOT OF TIS, SHOWING WE HAD DONE THE PROGRAMMING
Forum - 08/30/2017
i havent been on reynolds for a few months but soon to be back on when the new owners take over, but from what i can remember think we had an account number set up in the journal tables for this.
Forum - 09/14/2017
... Check on JL to see if they have a video to watch which will help. Also, Post the VIN of the vehicle you're working with and the area that was painted and see if anyone responds. If all else fails, then either live chat the DBC for help or...
Forum - 07/21/2017
... yet to figure out why we need Management approval to add a recall line to a customer owned vehicle job card? Seems ridiculous to me...majority of the time the customer is not going to have a concern, and they want recalls always...
Forum - 07/24/2017
... they'll come up with yet another set of policies to go forward with. I keep taping the newest matrix on top of the previous one, I'm up to 4 since they came out with the first one that I have dating May of 2016. It's just hard to...
BULLETIN PIP5504 - 07/26/2017
... time guide under transmission bulletins i have two and entered one that got rejected error 919 vehicle evulation citeria not compatible with this labor code 8480478. what else can i use with this repair ????...
Forum - 07/27/2017
... If the VIN doesn't match up then I would call DBC for the closest operation. If the vehicle fits the concern on the bulletin but doesn't fit in with the specs, you'll probably have to use a closest operation on this one....
Loose Bolts on Truck Bed - 11/29/2018
HiWe had a customer come in with the complaint of a loud noise when going over bumps. After inspecting the vehicle the tech found that some of the bed bolts were loose and retorqued them. I know there is not a labor op for that so was going to use the...
Forum - 11/29/2018
The comments on the (new) job card for the reimbursement should reflect the current event: customer's frustration that the pump failed and they had to pay for it on job card ** at ** miles, contact with CAC, case number, and what is being done...
Shuttle Service? - 11/30/2018
I was just reading the Dec 2018 newletter about Shuttle Service. I was disappointed to not see the documentation requirements for warranty when a shuttle is provided. Can anyone tell me?
Forum - 11/28/2018
... Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for the reimbursement, so they will get Policy Tool usage credit on that claim when it pays in GWM. So, in Candy's case: Open a new job card...
Over the Counter Part Warranty Documentation - 11/20/2018
... states problem with part and gave customer replacement part? Without installing it in the vehicle, how are we supposed to know what's wrong? I think GM did away with the requirement for Service Management authorization on part warranties,...
Forum - 11/27/2018
... showed me how to navigate Global Warranty Management. Other than that, I read as many JL newsletters as I could find, read forum posts, took the quizzes, etc. After a couple of months I attended the training workshop, which is very informative...
Forum - 10/24/2018
Hi Karyl! Thanks for the newsletter topic request! Certain components and/or services are eligible for a $20.00 administrative allowance when repaired through sublet or other qualified service faciilities. Including: radiator or heater core, truck diesel...
Forum - 11/28/2018
I have seen a few bulletins related to something like that. I just did one today on another car. I don't see anything on a quick search for that vehicle. Did you ask the tech if he used a TSB or something?
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
Hey,We had a vehicle in for Recall N182179090. The system did not give a Warranty Claim Code. Tech tried to retrieve code. No code found. Tech attempted to program again. Would not program. Had lastest program. ...
TINT ON REPLACED WINDOW - 02/04/2019
... We, the dealer, had the windows tinted prior to customer purchase. Can we get paid to tint the new window under warranty?...
Forum - 02/11/2019
... Limited Warranty and Owner Assistance Information. Scroll to the Maintenance section within the New Vehicle Limited Warranty document. Or, in SI, for example, take a look at Document ID 4641436 (scroll to the What is Not Covered section)....
Forum - 02/06/2019
... which would tell you the original dealer that received the unit and their location. Most Canadian vehicle, are measured by KM vs MI, in applicable warranties. Now, that is not to say that it hasn't made its way to being registered in the US, but they...
CORVETTE TIRE TRANSPORTATION DAMAGE - 02/07/2019
WE HAD A CORVETTE DELIVERED ON 1/3119 AT 1:51 PM WHEN THE TEMPERATURE OUTSIDE WAS -5 DEGREES OUTSIDE. VEHICLE WAS DRIVEN AND ALL FOUR TIRES CRACKED. CONTACED DBC AND WAS ADVISED TO SUBMIT LETTER OF NOTIFICATION FOR DAMAGE. DRIVER REFUSED TO CHANGE PAPERWORK...
ROBINAIR WARRANTY CODE FOR R1234yf REFRIGERANT - 02/07/2019
AS PER BULLETIN #12-01-37-001E: Information on New Refrigerant (R1234yf) for A/C Service - (Jun 21, 2018) the warranty code on the Robinair test printout is to be submitted in the comments in the claim. I have a printout but it has 2 separate...
Forum - 12/20/2018
I brought this up with a similar question the other day. the 2019 program is the "first" service, except on some vehicles and yes GM is selling some pre-paid maintenance plans. Good luck.
Forum - 12/18/2018
... Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The new Extended Factory Maintenance (EFM) program offers customers the option of extending the factory-included maintenance for a fee. Program information,...
Forum - 01/10/2019
... myself in order for the WCC section to appear for claims that require them. Any time something new comes out or is updated to require the WCC, I found I have to do this. Maybe contact your IT manager or Reynolds to see if there is a program update that...
Forum - 01/10/2019
... happy the dealership will have to take up the slack with the difference. There should be a new job card written explaining everything that was done and why a PET is being used now, the original job card should not be reopened. CAC number should be in...
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? ...
Forum - 03/27/2019
Per the new policy, all cusions/covers need to have a PRA done through the app showing pictures of the concern. So it would be best to advise getting in touch with the PRA team and see what they would say. If they authorize it after the fact, a code will...
Forum - 03/15/2019
The service is intended to provide shuttle of the customer from/to the service agent in the service agent operated shuttle service. With that being said, I would only claim those shuttles that are performed by your store's shuttle vehicle.
Forum - 04/03/2019
... of your screen and using the "Snipping Tool" located on your computer if you are running the newer version of windows. Then you mark the area you want and it saves it as a jpeg. It should capture the screen exactly as it appears without the magnifying...
Requesting payment for PDI - 04/04/2019
I am totally having a brain-fart and hope no one laughs at me. I have 3 vehicles in our inventory that we have not been paid for yet on PDI's. (IVH says "no" for all of them). And we don't like to complete the PDI's until we are paid.How to...
Service Agent Installed vs Over the Counter submission - 04/17/2019
This is very confusing to new AND slightly experienced Warranty Administrators (I'm 4yrs into my career). I would love to see a video explaining what these are and why we do them, what the differences are, what documentation is needed, and how to submit...
Forum - 04/22/2019
... over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over the phone)...
Forum - 04/25/2019
... added lines...what about Claim B part added lines? We replaced a side object module on a vehicle under Customer pay. We were unable to program that module so had to do a second module and add a line to do the part warranty claim b. ...
Forum - 04/27/2019
... for the customer. That tranmission failed. The other dealership replaced with a new transmission. Pretty sure this was handled all wrong. The last time we had a situation similar to this, the independent shop followed the process...
Forum - 04/23/2019
Yes, these are submitted with 0590032. UF2 should be listed in the vehicle build and under 0590032 in SI. There's usually three or four items at the end of the 0590032 labor operation that aren't considered LPO's but that you are able to be...
Forum - 05/02/2019
I do the same with the find function. I also pull a vehicle build in the IVH to make sure I have all the LPO's right. I type in "dealer" and it will show you all in there.
Forum - 05/03/2019
After you find your RPO's, i love using the PDI search right here under the resource tab. Just put in the vehicle yr.,make,and model,RPO code and it bring the time right up. It's a lot faster than searching SI ltg.
R-1234YF - 05/03/2019
How can i find out whether the vehicle i'm looking up has R-1234YF? If none was needed and therefore not billed out and the Tech doesn't inform, how do you know? Regarding warranty submissions for GMThanks for your time
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Forum - 04/25/2019
The vehicle should be inspected by dealership personnel with the damage documented on the Delivery Receipt/ePOD or if delivered after hours, note damage on the Letter of Notification which must be sent to the carrier the next business day after ...
Forum - 04/25/2019
So, we have a new service magnager. He has been in this position for about a year and he is filling in for the pdi manager while on vacation. Service manager said there was no place on the epod to make notes, just a place for him to sign. Do we need to...
Wiper Blades coverage? - 05/07/2019
Article in JLWarranty News, Components & Services w/ Limited Coverage, April 2019 issue, states "Wiper blades have limied coverage as well, While not published, it is reported that wiper blades are covered for only 12 months." Question is, unlimited...
DEF FLUID TOP OFF FOR CPO MAINTENANCE - 03/12/2019
I am processing a claim that has purchased 2 CPO maintenance visits. Vehicle is a Silverado Diesel that takes #10 quarts of oil, a filter and #10 DEF fluid. Typically, during their first 2 "free" oil changes, we got paid $85.00 (0600723). Now...
Forum - 03/25/2019
Yes, just what I always goes by. Customer feels that the date he got his vehicle back would be start of the warranty period. Much appreciated for your help! Thank you
WE HAD A CORVETTE DELIVERED ON 1/3119 AT 1:51 PM WHEN THE TEMPERATURE OUTSIDE WAS -5 DEGREES OUTSIDE. VEHICLE WAS DRIVEN AND ALL FOUR TIRES CRACKED. CONTACED DBC AND WAS ADVISED TO SUBMIT LETTER OF NOTIFICATION FOR DAMAGE. DRIVER REFUSED TO CHANGE PAPERWORK...
ROBINAIR WARRANTY CODE FOR R1234yf REFRIGERANT - 02/07/2019
AS PER BULLETIN #12-01-37-001E: Information on New Refrigerant (R1234yf) for A/C Service - (Jun 21, 2018) the warranty code on the Robinair test printout is to be submitted in the comments in the claim. I have a printout but it has 2 separate...
Forum - 12/20/2018
I brought this up with a similar question the other day. the 2019 program is the "first" service, except on some vehicles and yes GM is selling some pre-paid maintenance plans. Good luck.
Forum - 12/18/2018
... Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The new Extended Factory Maintenance (EFM) program offers customers the option of extending the factory-included maintenance for a fee. Program information,...
Forum - 01/10/2019
... myself in order for the WCC section to appear for claims that require them. Any time something new comes out or is updated to require the WCC, I found I have to do this. Maybe contact your IT manager or Reynolds to see if there is a program update that...
Forum - 01/10/2019
... happy the dealership will have to take up the slack with the difference. There should be a new job card written explaining everything that was done and why a PET is being used now, the original job card should not be reopened. CAC number should be in...
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? ...
Forum - 03/27/2019
Per the new policy, all cusions/covers need to have a PRA done through the app showing pictures of the concern. So it would be best to advise getting in touch with the PRA team and see what they would say. If they authorize it after the fact, a code will...
Forum - 03/15/2019
The service is intended to provide shuttle of the customer from/to the service agent in the service agent operated shuttle service. With that being said, I would only claim those shuttles that are performed by your store's shuttle vehicle.
Forum - 04/03/2019
... of your screen and using the "Snipping Tool" located on your computer if you are running the newer version of windows. Then you mark the area you want and it saves it as a jpeg. It should capture the screen exactly as it appears without the magnifying...
Requesting payment for PDI - 04/04/2019
I am totally having a brain-fart and hope no one laughs at me. I have 3 vehicles in our inventory that we have not been paid for yet on PDI's. (IVH says "no" for all of them). And we don't like to complete the PDI's until we are paid.How to...
Service Agent Installed vs Over the Counter submission - 04/17/2019
This is very confusing to new AND slightly experienced Warranty Administrators (I'm 4yrs into my career). I would love to see a video explaining what these are and why we do them, what the differences are, what documentation is needed, and how to submit...
Forum - 04/22/2019
... over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over the phone)...
Forum - 04/25/2019
... added lines...what about Claim B part added lines? We replaced a side object module on a vehicle under Customer pay. We were unable to program that module so had to do a second module and add a line to do the part warranty claim b. ...
Forum - 04/27/2019
... for the customer. That tranmission failed. The other dealership replaced with a new transmission. Pretty sure this was handled all wrong. The last time we had a situation similar to this, the independent shop followed the process...
Forum - 04/23/2019
Yes, these are submitted with 0590032. UF2 should be listed in the vehicle build and under 0590032 in SI. There's usually three or four items at the end of the 0590032 labor operation that aren't considered LPO's but that you are able to be...
Forum - 05/02/2019
I do the same with the find function. I also pull a vehicle build in the IVH to make sure I have all the LPO's right. I type in "dealer" and it will show you all in there.
Forum - 05/03/2019
After you find your RPO's, i love using the PDI search right here under the resource tab. Just put in the vehicle yr.,make,and model,RPO code and it bring the time right up. It's a lot faster than searching SI ltg.
R-1234YF - 05/03/2019
How can i find out whether the vehicle i'm looking up has R-1234YF? If none was needed and therefore not billed out and the Tech doesn't inform, how do you know? Regarding warranty submissions for GMThanks for your time
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Forum - 04/25/2019
The vehicle should be inspected by dealership personnel with the damage documented on the Delivery Receipt/ePOD or if delivered after hours, note damage on the Letter of Notification which must be sent to the carrier the next business day after ...
Forum - 04/25/2019
So, we have a new service magnager. He has been in this position for about a year and he is filling in for the pdi manager while on vacation. Service manager said there was no place on the epod to make notes, just a place for him to sign. Do we need to...
Wiper Blades coverage? - 05/07/2019
Article in JLWarranty News, Components & Services w/ Limited Coverage, April 2019 issue, states "Wiper blades have limied coverage as well, While not published, it is reported that wiper blades are covered for only 12 months." Question is, unlimited...
DEF FLUID TOP OFF FOR CPO MAINTENANCE - 03/12/2019
I am processing a claim that has purchased 2 CPO maintenance visits. Vehicle is a Silverado Diesel that takes #10 quarts of oil, a filter and #10 DEF fluid. Typically, during their first 2 "free" oil changes, we got paid $85.00 (0600723). Now...
Forum - 03/25/2019
Yes, just what I always goes by. Customer feels that the date he got his vehicle back would be start of the warranty period. Much appreciated for your help! Thank you
Windows 10 and Global Connect compatibility... - 03/25/2019
... released, it was not compatible with Global Connect. I was wondering if anyone is running off the newest Windows version, without issue? As of right now, I am having to keep IE and Chrome open, due to certain features only working correctly on each one....
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
Forum - 03/19/2019
We have a used unit that we use for shuttle service. When I claim shuttle monies, I put the reimbursement to our used vehicle dept, flagging the stock # of the shuttle van. We use that money to maintain the unit
Forum - 03/01/2019
... it in Global or anywhere when you need the answer. So now I have the bulletin # or JL Warranty newsletter month as well as a quick note of what the bulletin is for or the story....
Battery CCA #'s reference source? - 03/07/2019
... CCA #'s? Bulletin 15-06-03-002M updated in January 2019 and no longer has the charts showing Vehicle/ Engine/ CCA(OEM)/ Battery Type. I used this to verify what my tech's were imputting. Now, 15-06-03-002N Has none of that. Does...
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that we have the OnTrac created agreement. Attach the final agreement with...
Rental & Part documentation - 02/27/2019
HiWe have a couple of vehicles where the customers were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some...
Forum - 01/17/2020
... are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different limits based on the GVW. Without looking I seem to recall that heavy trucks have...
Forum - 01/02/2020
we have a new admin coming into our store, i have done ours the past two years of doing it. just trying to get a general consensus if the parts departments helps out at all with it
"Days allowed between Repair Completion and Job card date was exceeded" - 02/04/2020
Hi All!We've been working on a vehicle for several months trying to fix something that is unfixable. Long story short, my reject says my days between repair and completion date are exceeded. I know about the transaction payment 180 day thing,...
Repeat Repair Time and Mileage Limits - 02/05/2020
We had a claim that was in our shop previously, the customer drove the vehicle 6,000 miles more since the last time it was here 3 months back but it rejected with Error R for repeat repeair . From what information I can find the time...
Forum - 01/30/2020
In addition to that, I just watched the training video and it is exactly the same as what is written in the Warranty News so I have another question regarding this. Could you please give me some instruction on LOP's that also have diagnosis time...
Forum - 09/12/2019
It was posted in in a Warranty News Letter in April that batteries for any remotes are only covered for 12 months. Remote transmitters, commonly referred to as key fobs, are covered through tghe bymper-to-bumper warranty. I hop this helps...
N192268490 CLAIM CODES - 09/18/2019
... I have the printouts in my hand with the codes and the VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody...
Tires Replacement - 10/07/2019
... first claim was only for 1 tire and the second one was for 2 tires. I did a PRA for both vehicles. Do I need to have SM Authorize as well, I cannot seem to find anything telling me this.Thanks for any help!Louise...
Forum - 10/10/2019
... scenarios. *A repair is performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate labor operation from the bulletin....
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep...
Forum - 10/10/2019
... coat). If you continue to have issues I may recommend contacting the DBC to discuss with the New Vehicle Damage Group....
Forum - 11/06/2019
... if it is an overnight repair you may claim up to $38.00 per day. If it is a CTP vehicle you can claim up to $42.00 per day or $21.00 for same/partial day rentals. I hope this has been of some help....
PET and Diagnostic Time - 11/09/2019
Hi,In the October newsletter is this statement: "Customers must agree to a diagnosis charge to determine the exact cause of failure before the PET can be ran." Is that stated in policy somewhere? I've got several policy claims that I...
Service Manager - 11/14/2019
Hi, I'm filling in as warranty admin and will have some newbie questions. Please bear with me. I have been submitting basic one line, 1 part claims and field actions etc, but need to know how to submit multiple parts on a claim and how to route OLH. Need...
Forum - 11/14/2019
Ok, this has come up again and all the resources I've looked at still have me confused. If there is an Open recalls on a vehicle and it says Canada Only, can we do the recalls?
RECALL PAIR - JOKE PROCESS - 12/04/2019
So what are you all doing when you have vehicles that have N192261050 and N192268490?I've worked with the techs and when you try to do the N192268490 second you don't get a programming code.SI is a joke and SPS does not do what the recall says in any...
Forum - 12/05/2019
I was told by the DBC to use the same programming code for both campaigns. I tried it and it works. This issue has only come up on the older vehicles involved in the campaigns.
Forum - 10/23/2019
... I think it should be covered. I would think it would be less then keeping them in a loaner vehicle. ...
... released, it was not compatible with Global Connect. I was wondering if anyone is running off the newest Windows version, without issue? As of right now, I am having to keep IE and Chrome open, due to certain features only working correctly on each one....
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
Forum - 03/19/2019
We have a used unit that we use for shuttle service. When I claim shuttle monies, I put the reimbursement to our used vehicle dept, flagging the stock # of the shuttle van. We use that money to maintain the unit
Forum - 03/01/2019
... it in Global or anywhere when you need the answer. So now I have the bulletin # or JL Warranty newsletter month as well as a quick note of what the bulletin is for or the story....
Battery CCA #'s reference source? - 03/07/2019
... CCA #'s? Bulletin 15-06-03-002M updated in January 2019 and no longer has the charts showing Vehicle/ Engine/ CCA(OEM)/ Battery Type. I used this to verify what my tech's were imputting. Now, 15-06-03-002N Has none of that. Does...
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that we have the OnTrac created agreement. Attach the final agreement with...
Rental & Part documentation - 02/27/2019
HiWe have a couple of vehicles where the customers were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some...
Forum - 01/17/2020
... are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different limits based on the GVW. Without looking I seem to recall that heavy trucks have...
Forum - 01/02/2020
we have a new admin coming into our store, i have done ours the past two years of doing it. just trying to get a general consensus if the parts departments helps out at all with it
"Days allowed between Repair Completion and Job card date was exceeded" - 02/04/2020
Hi All!We've been working on a vehicle for several months trying to fix something that is unfixable. Long story short, my reject says my days between repair and completion date are exceeded. I know about the transaction payment 180 day thing,...
Repeat Repair Time and Mileage Limits - 02/05/2020
We had a claim that was in our shop previously, the customer drove the vehicle 6,000 miles more since the last time it was here 3 months back but it rejected with Error R for repeat repeair . From what information I can find the time...
Forum - 01/30/2020
In addition to that, I just watched the training video and it is exactly the same as what is written in the Warranty News so I have another question regarding this. Could you please give me some instruction on LOP's that also have diagnosis time...
Forum - 09/12/2019
It was posted in in a Warranty News Letter in April that batteries for any remotes are only covered for 12 months. Remote transmitters, commonly referred to as key fobs, are covered through tghe bymper-to-bumper warranty. I hop this helps...
N192268490 CLAIM CODES - 09/18/2019
... I have the printouts in my hand with the codes and the VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody...
Tires Replacement - 10/07/2019
... first claim was only for 1 tire and the second one was for 2 tires. I did a PRA for both vehicles. Do I need to have SM Authorize as well, I cannot seem to find anything telling me this.Thanks for any help!Louise...
Forum - 10/10/2019
... scenarios. *A repair is performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate labor operation from the bulletin....
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep...
Forum - 10/10/2019
... coat). If you continue to have issues I may recommend contacting the DBC to discuss with the New Vehicle Damage Group....
Forum - 11/06/2019
... if it is an overnight repair you may claim up to $38.00 per day. If it is a CTP vehicle you can claim up to $42.00 per day or $21.00 for same/partial day rentals. I hope this has been of some help....
PET and Diagnostic Time - 11/09/2019
Hi,In the October newsletter is this statement: "Customers must agree to a diagnosis charge to determine the exact cause of failure before the PET can be ran." Is that stated in policy somewhere? I've got several policy claims that I...
Service Manager - 11/14/2019
Hi, I'm filling in as warranty admin and will have some newbie questions. Please bear with me. I have been submitting basic one line, 1 part claims and field actions etc, but need to know how to submit multiple parts on a claim and how to route OLH. Need...
Forum - 11/14/2019
Ok, this has come up again and all the resources I've looked at still have me confused. If there is an Open recalls on a vehicle and it says Canada Only, can we do the recalls?
RECALL PAIR - JOKE PROCESS - 12/04/2019
So what are you all doing when you have vehicles that have N192261050 and N192268490?I've worked with the techs and when you try to do the N192268490 second you don't get a programming code.SI is a joke and SPS does not do what the recall says in any...
Forum - 12/05/2019
I was told by the DBC to use the same programming code for both campaigns. I tried it and it works. This issue has only come up on the older vehicles involved in the campaigns.
Forum - 10/23/2019
... I think it should be covered. I would think it would be less then keeping them in a loaner vehicle. ...
Forum - 04/04/2019
Never feel bad for asking questions. I have been doing this for for 28 years and learn something new every day and make mistakes every day. We are all human. Even though the PDI's are suppose to be auto paid i have ran into the same problem.
Lower Control Arm Weld-A182202370 - 05/29/2019
... We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave it open until parts come in?I want to close it out but I do not want to mess...
Forum - 05/13/2019
... blades are included in the list of Maintenance related services. And, as such, are covered by the New Vehicle Limited Warranty for up to 7,500 miles, replacements after 7,500 miles are considered maintenance. An update to the Components and Services...
Diag VS Electrical Diag - 05/20/2019
Good Afternoon Everyone!So I am fairly new to Warranty and am trying to get into the swing of everything. Techs are getting testy with me and I unfortunately do not have some answers for them. A few techs have been back flaged for Electrical...
Brake Pad - 06/05/2019
I have a vehicle that the brake pads were replaced under Bumper/Bumper. Now less than one year later they need replaced again. Would this be consider warranty? I know that it is consider maintenance, but parts dept feel that it is consider warranty. ...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... it will accept. We've done this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
SUBMITTING AND TRANSMISSION - 06/10/2019
Hello! Im quite new to the warranty community and im having some trouble with a specific RO. I have a claim where a circut terminal is falling out of the connector and we repaired the connector. When trying to validate this claim a warning page pops...
Forum - 06/28/2019
... check out the Dealership Empowerment article from the January 2016 edition of the Warranty News. ...
Forum - 07/17/2019
... cards from here. I also hace a sheet with pdi times and ops, most frequent accesssories added to vehicles, my schedules, dealer codes and tech numbers. With summer here, and the rise in ac related claims, I added my freon & dye cheat sheet with formula,...
Forum - 07/16/2019
I have not come across a RPO code for R134A in the SI RPO Code List. If the vehicle is equipped with R1234YF, RPO code KRV (Low GWP (Global Warming Potential)) is listed. RPO KR1 (Refrigerant Air Conditioning), may also be listed in conjunction with ...
ZSET/INOP Part warranty? - 07/10/2019
... flew off of a 2019 Traverse. I did the add-to-build claim, when installed, but I am getting a 'vehicle evaluation criteria not compatible' and 'not allowed to submit product line 32'... What is the process for part warranties on this? ...
Forum - 08/23/2019
Another good resource is right here on J&L. Go to the header page under news, search library, Then scroll down to transportation claims. Lot's of good information.
Forum - 09/05/2019
... manual to the What's Not Covered section. There's a statement in the November 2018 J&L newsletter that they're only covered for 12 months starting with the 2019MY....
Forum - 09/03/2019
The additional $10 reimbursement for tire rotations involving dual-wheel vehicles is noted in both the 2018 and 2019 Chevrolet Complete Care Maintenance Program Guidelines (available within the Warranty Administration Resource Center in GlobalConnect...
Dealer installed part warranty - 08/28/2019
... claim and upon research, it is a 'dealer installed' part warranty. The removed part and the newly installed part are not the same part #? Is that still OK for a part warranty? Or are we supposed to replace the part with the exact same part? (Ie:...
You Be the Judge! - 08/27/2019
The Global Warranty Management article in the September edition of the Warranty News, contains five different repair scenarios involving variable diagnosis. Click HERE to read the article. We asked you to be the judge. Do the technician's...
Re: DEALERTRACK - 05/09/2016
I haven't had any issues with warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have...
GM show car event claims - 05/24/2016
Hello, Recently GM has used our dealership to PDI vehicles and transport them to a car show event near by. My service manager believes we should be compensated for fuel and time to transport these vehicles. Has anyone every gone through this? And what...
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
What Would You Do - 03/16 - 03/01/2016
... truck required replacement of the overhead console. Both trucks are within the terms of the new vehicle bumper-to-bumper warranty. Both repairs were written up as warranty, with pictures taken of the defects. How should the warranty administrator ...
Forum - 08/31/2016
We have gotten paid for special coverages on vehicles with branded titles. If you look at the P&P 1.1.1, paragraph 3 they talk about it. You can always call your WSC specialist and ask if they would pay it, you would have to h-rte it to...
Forum - 09/06/2016
Love to hear stories like this! Hope Little Tiggers is doing well in her new home. Way to go... giving her a loving home!
Re: BRAKE ROTOR WARRANTY COVERAGE - 08/15/2016
Yes, rotors are still covered under the terms of the New Vehicle Limited Warranty. Brake pads/linings are considered wear items. Kristen / jlwarranty
Transaction Adjustments - 08/09/2016
A customer had their vehicle in the shop on Monday for a component replacement. A week later the customer returned with a concern that was directly related (consequential damage) to the failure from the previous Monday. How should the transaction with...
Special Coverage Repairs - 08/09/2016
Any completed special coverage repairs that subsequently require follow up or corrective work on vehicles that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to...
Never feel bad for asking questions. I have been doing this for for 28 years and learn something new every day and make mistakes every day. We are all human. Even though the PDI's are suppose to be auto paid i have ran into the same problem.
Lower Control Arm Weld-A182202370 - 05/29/2019
... We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave it open until parts come in?I want to close it out but I do not want to mess...
Forum - 05/13/2019
... blades are included in the list of Maintenance related services. And, as such, are covered by the New Vehicle Limited Warranty for up to 7,500 miles, replacements after 7,500 miles are considered maintenance. An update to the Components and Services...
Diag VS Electrical Diag - 05/20/2019
Good Afternoon Everyone!So I am fairly new to Warranty and am trying to get into the swing of everything. Techs are getting testy with me and I unfortunately do not have some answers for them. A few techs have been back flaged for Electrical...
Brake Pad - 06/05/2019
I have a vehicle that the brake pads were replaced under Bumper/Bumper. Now less than one year later they need replaced again. Would this be consider warranty? I know that it is consider maintenance, but parts dept feel that it is consider warranty. ...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... it will accept. We've done this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
SUBMITTING AND TRANSMISSION - 06/10/2019
Hello! Im quite new to the warranty community and im having some trouble with a specific RO. I have a claim where a circut terminal is falling out of the connector and we repaired the connector. When trying to validate this claim a warning page pops...
Forum - 06/28/2019
... check out the Dealership Empowerment article from the January 2016 edition of the Warranty News. ...
Forum - 07/17/2019
... cards from here. I also hace a sheet with pdi times and ops, most frequent accesssories added to vehicles, my schedules, dealer codes and tech numbers. With summer here, and the rise in ac related claims, I added my freon & dye cheat sheet with formula,...
Forum - 07/16/2019
I have not come across a RPO code for R134A in the SI RPO Code List. If the vehicle is equipped with R1234YF, RPO code KRV (Low GWP (Global Warming Potential)) is listed. RPO KR1 (Refrigerant Air Conditioning), may also be listed in conjunction with ...
ZSET/INOP Part warranty? - 07/10/2019
... flew off of a 2019 Traverse. I did the add-to-build claim, when installed, but I am getting a 'vehicle evaluation criteria not compatible' and 'not allowed to submit product line 32'... What is the process for part warranties on this? ...
Forum - 08/23/2019
Another good resource is right here on J&L. Go to the header page under news, search library, Then scroll down to transportation claims. Lot's of good information.
Forum - 09/05/2019
... manual to the What's Not Covered section. There's a statement in the November 2018 J&L newsletter that they're only covered for 12 months starting with the 2019MY....
Forum - 09/03/2019
The additional $10 reimbursement for tire rotations involving dual-wheel vehicles is noted in both the 2018 and 2019 Chevrolet Complete Care Maintenance Program Guidelines (available within the Warranty Administration Resource Center in GlobalConnect...
Dealer installed part warranty - 08/28/2019
... claim and upon research, it is a 'dealer installed' part warranty. The removed part and the newly installed part are not the same part #? Is that still OK for a part warranty? Or are we supposed to replace the part with the exact same part? (Ie:...
You Be the Judge! - 08/27/2019
The Global Warranty Management article in the September edition of the Warranty News, contains five different repair scenarios involving variable diagnosis. Click HERE to read the article. We asked you to be the judge. Do the technician's...
Re: DEALERTRACK - 05/09/2016
I haven't had any issues with warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have...
GM show car event claims - 05/24/2016
Hello, Recently GM has used our dealership to PDI vehicles and transport them to a car show event near by. My service manager believes we should be compensated for fuel and time to transport these vehicles. Has anyone every gone through this? And what...
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
What Would You Do - 03/16 - 03/01/2016
... truck required replacement of the overhead console. Both trucks are within the terms of the new vehicle bumper-to-bumper warranty. Both repairs were written up as warranty, with pictures taken of the defects. How should the warranty administrator ...
Forum - 08/31/2016
We have gotten paid for special coverages on vehicles with branded titles. If you look at the P&P 1.1.1, paragraph 3 they talk about it. You can always call your WSC specialist and ask if they would pay it, you would have to h-rte it to...
Forum - 09/06/2016
Love to hear stories like this! Hope Little Tiggers is doing well in her new home. Way to go... giving her a loving home!
Re: BRAKE ROTOR WARRANTY COVERAGE - 08/15/2016
Yes, rotors are still covered under the terms of the New Vehicle Limited Warranty. Brake pads/linings are considered wear items. Kristen / jlwarranty
Transaction Adjustments - 08/09/2016
A customer had their vehicle in the shop on Monday for a component replacement. A week later the customer returned with a concern that was directly related (consequential damage) to the failure from the previous Monday. How should the transaction with...
Special Coverage Repairs - 08/09/2016
Any completed special coverage repairs that subsequently require follow up or corrective work on vehicles that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to...
Forum - 11/29/2016
... the information that you have entered to determine the ownership status and inform you if the vehicle is not owned by the original owner, or if the vehicle is CPO. Thanks kturner! ...
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
ENGINE SERIAL NUMBERS LOCATION - 11/16/2016
WOULD LIKE INFORMATION ON ENGINE SERIAL NUMBERS. TRYING TO LOCATE NEW REMAN ENGINE SERIAL NUMBER. FOUND DOCUMNET ID: 1870301 ENGINE IDENTIFICATION. NOTHING MATCHES FROM MY TECH. THANKS SO MUCH!
Forum - 11/02/2016
... situation once where there was a portion of the owners manual missing so we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest...
Forum - 11/02/2016
Yep, I think I saw a statement about that in the Required Operating Procedures. Anything added, get customer approval then service management approval with both of their dates/times information before the tech starts his new time punch.
Forum - 09/30/2016
... go either way: maintenance/customer pay or possibly handle with the filter cleaning op - new vehicle with low miles... Does anyone else have any thoughts or opinion on this scenario? Kristen...
Forum - 10/26/2016
... slips. My problem is that I cannot see what's wrong with them. They were both "out of vehicle" tests and the correct code was used, so I'm not sure why we were debited. ...
Forum - 10/17/2016
I think the first job card should've been closed out...needed OLH approval for swapping tire and wheel assmeblies. Then, a second repair order created when the vehicle returned for the same concern. Would need Comeback approval.
Add on repairs? - 10/26/2016
I was just reading the article "Add On Repairs" in the Nov 2016 newsletter that just posted. Do we need to get approval for recalls that were added to a repair order after initial write up and become "Added Operation" on the job card?
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
... PC 659 via mail for non-RAPID Service Agents." "A warranty transaction is not to be submitted for new defective parts." Kristen / jlwarranty...
Fluids/Coolant Units - 01/20/2016
Curious how other dealerships handle this situation: say you have a vehicle like one of the Cruze recalls where you're instructed to check the coolant level and top off as needed, claiming UP TO $10.00 for the coolant in net items. Do you charge the...
Re: Transmission Types - 12/28/2015
In vehicle build, get the code (ex:MX0). Then go into SI under "service manual/bulletins" Go into "general information", and "general information" again. Select "RPO code list" and look up the code (MXO for example). There you will find what you are ...
Bringing customers in - 12/16/2015
... programs, and I use CRM to get leads. Does anyone have any other ideas of how your dealership gets new customers in?...
Re: Claim $$ we could be missing... - 08/11/2015
... solution and depending on the time of the year and the climate one bottle could service 5 to 6 vehicles. I am wondering what everyone thinks, should we be claiming a full bottle on each PDI when a full bottle is not being used?...
Product safety 14116 Electric Power Steering Assist - 08/17/2015
... another gal Aaron L. who questioned everything but always let these claims slide. Now there's a new guy by the name of Kyle Keel. He sent a message stating: We cannot justify payment as this appears to be due to ineffective repair procedure during repair...
PIE information - 08/17/2015
I might be missing something, but how do you look up service information off a vehicle history? In particular, looking for PIE0318, with a posting date of 01/05/2015. I cannot locate the supporting document(s) anywhere and have been looking for a while...
Re: GMIN NUMBERS - 07/21/2015
... another, they tried to use my social security #. Unfortunately, it didn't work and they made me a new number. I had to call DBC to get them to blend the two numbers together so I didn't lose credit for all the training I had already completed....
Question regarding technician documentation - 07/21/2015
While reading Warranty News, I found the article Reject of the Month. The last reject states technicians must provide documentation of all dtcs on the job card. Our technicians are documenting via computers now and nothing from them is written on the...
Paintless Dent Repair - 09/01/2015
I have a vehicle with transportation damage on the left front fender, small dent...are we allowed to use paintless dent repair or is it not allowed? Any help would be greatly appreciated!
What Would You Do - 09/15 - 09/03/2015
... card with the technician comments and two parts charged out; a harness and a hose. Because the vehicle is registered and driven in a California emissions state, the warranty administrator submitted the transaction as ZREG for the replacement of the...
Re: Claim $$ we could be missing... - 08/25/2015
When I researched all the posts on this subject, I found that everyone seems to be claiming an entire bottle of optikleen per vehicle. I also believe that you should only claim the amount you are using. Thanks for the update.
Re: Transmission diagnostic worksheet? - 08/25/2015
You could try in the new Global Connect to access service and under applications, choose Service Forms. I believe you will find diagnostic sheets there.
Re: Global Reset-Radio - 09/17/2015
Go into Service Information and you can either do a Document search for Doc ID 1767549 or input the proper information for your vehicle and search for the word "reset" and click on Electrical and Powertrain Controls - Labor Only - Labor Codes.
Re: What Would You Do - 09/15 - 09/21/2015
... card with the technician comments and two parts charged out; a harness and a hose. Because the vehicle is registered and driven in a California emissions state, the warranty administrator submitted the transaction as ZREG for the replacement of the...
Forum - 02/15/2017
Oh yuck! I feel bad for you - it is way more time consuming I agree. Like I keep saying, I am not a fan of the new system!
... the information that you have entered to determine the ownership status and inform you if the vehicle is not owned by the original owner, or if the vehicle is CPO. Thanks kturner! ...
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
ENGINE SERIAL NUMBERS LOCATION - 11/16/2016
WOULD LIKE INFORMATION ON ENGINE SERIAL NUMBERS. TRYING TO LOCATE NEW REMAN ENGINE SERIAL NUMBER. FOUND DOCUMNET ID: 1870301 ENGINE IDENTIFICATION. NOTHING MATCHES FROM MY TECH. THANKS SO MUCH!
Forum - 11/02/2016
... situation once where there was a portion of the owners manual missing so we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest...
Forum - 11/02/2016
Yep, I think I saw a statement about that in the Required Operating Procedures. Anything added, get customer approval then service management approval with both of their dates/times information before the tech starts his new time punch.
Forum - 09/30/2016
... go either way: maintenance/customer pay or possibly handle with the filter cleaning op - new vehicle with low miles... Does anyone else have any thoughts or opinion on this scenario? Kristen...
Forum - 10/26/2016
... slips. My problem is that I cannot see what's wrong with them. They were both "out of vehicle" tests and the correct code was used, so I'm not sure why we were debited. ...
Forum - 10/17/2016
I think the first job card should've been closed out...needed OLH approval for swapping tire and wheel assmeblies. Then, a second repair order created when the vehicle returned for the same concern. Would need Comeback approval.
Add on repairs? - 10/26/2016
I was just reading the article "Add On Repairs" in the Nov 2016 newsletter that just posted. Do we need to get approval for recalls that were added to a repair order after initial write up and become "Added Operation" on the job card?
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
... PC 659 via mail for non-RAPID Service Agents." "A warranty transaction is not to be submitted for new defective parts." Kristen / jlwarranty...
Fluids/Coolant Units - 01/20/2016
Curious how other dealerships handle this situation: say you have a vehicle like one of the Cruze recalls where you're instructed to check the coolant level and top off as needed, claiming UP TO $10.00 for the coolant in net items. Do you charge the...
Re: Transmission Types - 12/28/2015
In vehicle build, get the code (ex:MX0). Then go into SI under "service manual/bulletins" Go into "general information", and "general information" again. Select "RPO code list" and look up the code (MXO for example). There you will find what you are ...
Bringing customers in - 12/16/2015
... programs, and I use CRM to get leads. Does anyone have any other ideas of how your dealership gets new customers in?...
Re: Claim $$ we could be missing... - 08/11/2015
... solution and depending on the time of the year and the climate one bottle could service 5 to 6 vehicles. I am wondering what everyone thinks, should we be claiming a full bottle on each PDI when a full bottle is not being used?...
Product safety 14116 Electric Power Steering Assist - 08/17/2015
... another gal Aaron L. who questioned everything but always let these claims slide. Now there's a new guy by the name of Kyle Keel. He sent a message stating: We cannot justify payment as this appears to be due to ineffective repair procedure during repair...
PIE information - 08/17/2015
I might be missing something, but how do you look up service information off a vehicle history? In particular, looking for PIE0318, with a posting date of 01/05/2015. I cannot locate the supporting document(s) anywhere and have been looking for a while...
Re: GMIN NUMBERS - 07/21/2015
... another, they tried to use my social security #. Unfortunately, it didn't work and they made me a new number. I had to call DBC to get them to blend the two numbers together so I didn't lose credit for all the training I had already completed....
Question regarding technician documentation - 07/21/2015
While reading Warranty News, I found the article Reject of the Month. The last reject states technicians must provide documentation of all dtcs on the job card. Our technicians are documenting via computers now and nothing from them is written on the...
Paintless Dent Repair - 09/01/2015
I have a vehicle with transportation damage on the left front fender, small dent...are we allowed to use paintless dent repair or is it not allowed? Any help would be greatly appreciated!
What Would You Do - 09/15 - 09/03/2015
... card with the technician comments and two parts charged out; a harness and a hose. Because the vehicle is registered and driven in a California emissions state, the warranty administrator submitted the transaction as ZREG for the replacement of the...
Re: Claim $$ we could be missing... - 08/25/2015
When I researched all the posts on this subject, I found that everyone seems to be claiming an entire bottle of optikleen per vehicle. I also believe that you should only claim the amount you are using. Thanks for the update.
Re: Transmission diagnostic worksheet? - 08/25/2015
You could try in the new Global Connect to access service and under applications, choose Service Forms. I believe you will find diagnostic sheets there.
Re: Global Reset-Radio - 09/17/2015
Go into Service Information and you can either do a Document search for Doc ID 1767549 or input the proper information for your vehicle and search for the word "reset" and click on Electrical and Powertrain Controls - Labor Only - Labor Codes.
Re: What Would You Do - 09/15 - 09/21/2015
... card with the technician comments and two parts charged out; a harness and a hose. Because the vehicle is registered and driven in a California emissions state, the warranty administrator submitted the transaction as ZREG for the replacement of the...
Forum - 02/15/2017
Oh yuck! I feel bad for you - it is way more time consuming I agree. Like I keep saying, I am not a fan of the new system!
Forum - 02/10/2017
You can find the participation amount in bulletin 11-00-89-005 under the appropriate category of coverage, like out of bumper to bumper, powertrain, emission by vehicle manufacture. You know, it super simple ;)
Corrosion Limited Warranty? - 02/08/2017
Can anyone tell me how to determine if something is covered by Corrosion Limited Warranty? I've been seeing it in vehicles Applicable Warranties but have never seen it come up in SI. And, when I type in "corrosion" in the search field of SI...
Forum - 02/08/2017
Do you have to determine corrosion coverage for a specific vehicle/repair? If you look up 1.2.1.2 in the service P&P it explains it. I've only ever had maybe 2 or 3 corrosion repairs. My service manager has always handled them though,...
EXPRESS VAN CARGO PDI TIMES - 03/15/2017
... I used to have a sheet long ago that listed the VIN breakdowns to determine if the vehicle was a passenger, cargo, etc. Anyone know what i'm talking about/can point in the right direction? Thanks! ...
Forum - 02/24/2017
... was still valid and the last oil change was over three months ago. The DBC said that if the vehicle was certified before a certain date in 2016 (I can't remember the exact date now), they receive 4 service events but after that they only get 2. ...
Forum - 03/02/2017
If a vehicle was delivered prior to 3/16/16 they have the 4 maintenances, if delivered after 3/15/16 they get 2 in 2/24. It's nice when the VIS just shows the available number where the dates usually are, very helpful! The struggle is rea...
warranty1 - 03/06/2017
I have a question regarding the New GWM requirement for Module Reprogramming Transaction. Is the Warranty Claim Code the Set-up or program? Or do you put both codes? Bulletin #06-08-47-001. My Tech's are document the complete WCC in the...
DEALER INSTALL LPOS - 02/23/2017
... Box LED Lighting & 5VI-Cargo Box tie doen ringsQuestion: Since they are not listed on the vehicle build as "Dealer Install", do they get claimed with the LPO add ons...
Forum - 02/22/2017
I have been doing this job off and on for a long time, and its a learning something new job for me everyday..dealer i work for is small so i am the cashier/warranty adm. so i can keep my warranties open until i check them before i submit and close them..I...
Forum - 02/22/2017
Even maintenances will reject for repeat repair if one was done within 60 days prior to the new one I think. I've already had to have an R auth on them at times.
Forum - 12/19/2016
I suppose the dealer that the vehicle came from should be called and a check should be issued to your dealer since they would have a credit sitting on their PDI schedule for it anyway. I wouldn't think they would make a stink about it. Go...
Used Car Inspection Checklist - 12/20/2016
Does anyone out there have a Used Vehicle Inspection Checklist I can use also? Our former service manager deleted ours from the computer when he left and I have no other copy. Thanks in advance!
Forum - 12/20/2016
I came across this issue with a vehicle that was ordered at another dealer and courtesy delivered to our dealership. The ordering dealer was issued the auto PDI. I called the dealer and asked if the warranty administrator could issue a full debit...
Forum - 01/03/2017
There is a "172 Point Vehicle Inspection and Reconditioning" checklist that may suit your needs. It is a GM CPO form - which should be available within the Certified Pre-Owned Resource Center tab within the Sales Department dropdo...
Learn Procedures? - 01/06/2017
I am taking the Jan News quizzes and have a question about the question, "You have received a warranty claim for a learn procedure. How should this repair be claimed?" The correct answer is, "This procedure is not separately reimbursable". Does...
PRESSURE TEST COOLANT SYSTEM - 01/26/2017
HiI am just wondering what others are doing when they have a vehicle come in with a problem with their cooling/heating system. The tech inspects and performs a pressure test and finds no problem. Should that just be coded under CCND or can I use straight...
Opel or Vauxhall? - 02/02/2017
Can anyone tell me how I would find this on a vehicle? I see it in some Labor Operations and haven't been able to determine how to know whether to use it or not. Thanks
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 02/02/2017
emissions coverages have always confused me ,some are 3/36 others are 5/80 just when i think i figure this out i get more confused....yea time for a new video on this !
Forum - 02/01/2017
... on this subject, it reads like you can offer courtesy transportation for a recall as long as the vehicle is still within bumper to bumper warranty, and a special coverage as long as the component replaced would still be covered by powertrain. Other...
Auto PDI - 07/05/2017
We had a warranty pay increase May 1, 2017. I have several Auto PDI at our old rate and then the vehicles got delivered to dealership in May. Is there any way to get the difference since the actual PDI was not preformed until the rate increase and...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 06/08/2017
... 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions would be appreciated....
Forum - 05/09/2017
... for clarification because it seems simple, but does the auth go on the original job card or the new one if the customer had to come back for the work....
Forum - 05/11/2017
But I did learn at the class last month, some helpful stuff. The CCVS should be printed and filled out if a vehicle, previously unduplicated, comes back in with same complaint. I am having my advisors go ahead and ask the questions when customers come...
You can find the participation amount in bulletin 11-00-89-005 under the appropriate category of coverage, like out of bumper to bumper, powertrain, emission by vehicle manufacture. You know, it super simple ;)
Corrosion Limited Warranty? - 02/08/2017
Can anyone tell me how to determine if something is covered by Corrosion Limited Warranty? I've been seeing it in vehicles Applicable Warranties but have never seen it come up in SI. And, when I type in "corrosion" in the search field of SI...
Forum - 02/08/2017
Do you have to determine corrosion coverage for a specific vehicle/repair? If you look up 1.2.1.2 in the service P&P it explains it. I've only ever had maybe 2 or 3 corrosion repairs. My service manager has always handled them though,...
EXPRESS VAN CARGO PDI TIMES - 03/15/2017
... I used to have a sheet long ago that listed the VIN breakdowns to determine if the vehicle was a passenger, cargo, etc. Anyone know what i'm talking about/can point in the right direction? Thanks! ...
Forum - 02/24/2017
... was still valid and the last oil change was over three months ago. The DBC said that if the vehicle was certified before a certain date in 2016 (I can't remember the exact date now), they receive 4 service events but after that they only get 2. ...
Forum - 03/02/2017
If a vehicle was delivered prior to 3/16/16 they have the 4 maintenances, if delivered after 3/15/16 they get 2 in 2/24. It's nice when the VIS just shows the available number where the dates usually are, very helpful! The struggle is rea...
warranty1 - 03/06/2017
I have a question regarding the New GWM requirement for Module Reprogramming Transaction. Is the Warranty Claim Code the Set-up or program? Or do you put both codes? Bulletin #06-08-47-001. My Tech's are document the complete WCC in the...
DEALER INSTALL LPOS - 02/23/2017
... Box LED Lighting & 5VI-Cargo Box tie doen ringsQuestion: Since they are not listed on the vehicle build as "Dealer Install", do they get claimed with the LPO add ons...
Forum - 02/22/2017
I have been doing this job off and on for a long time, and its a learning something new job for me everyday..dealer i work for is small so i am the cashier/warranty adm. so i can keep my warranties open until i check them before i submit and close them..I...
Forum - 02/22/2017
Even maintenances will reject for repeat repair if one was done within 60 days prior to the new one I think. I've already had to have an R auth on them at times.
Forum - 12/19/2016
I suppose the dealer that the vehicle came from should be called and a check should be issued to your dealer since they would have a credit sitting on their PDI schedule for it anyway. I wouldn't think they would make a stink about it. Go...
Used Car Inspection Checklist - 12/20/2016
Does anyone out there have a Used Vehicle Inspection Checklist I can use also? Our former service manager deleted ours from the computer when he left and I have no other copy. Thanks in advance!
Forum - 12/20/2016
I came across this issue with a vehicle that was ordered at another dealer and courtesy delivered to our dealership. The ordering dealer was issued the auto PDI. I called the dealer and asked if the warranty administrator could issue a full debit...
Forum - 01/03/2017
There is a "172 Point Vehicle Inspection and Reconditioning" checklist that may suit your needs. It is a GM CPO form - which should be available within the Certified Pre-Owned Resource Center tab within the Sales Department dropdo...
Learn Procedures? - 01/06/2017
I am taking the Jan News quizzes and have a question about the question, "You have received a warranty claim for a learn procedure. How should this repair be claimed?" The correct answer is, "This procedure is not separately reimbursable". Does...
PRESSURE TEST COOLANT SYSTEM - 01/26/2017
HiI am just wondering what others are doing when they have a vehicle come in with a problem with their cooling/heating system. The tech inspects and performs a pressure test and finds no problem. Should that just be coded under CCND or can I use straight...
Opel or Vauxhall? - 02/02/2017
Can anyone tell me how I would find this on a vehicle? I see it in some Labor Operations and haven't been able to determine how to know whether to use it or not. Thanks
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 02/02/2017
emissions coverages have always confused me ,some are 3/36 others are 5/80 just when i think i figure this out i get more confused....yea time for a new video on this !
Forum - 02/01/2017
... on this subject, it reads like you can offer courtesy transportation for a recall as long as the vehicle is still within bumper to bumper warranty, and a special coverage as long as the component replaced would still be covered by powertrain. Other...
Auto PDI - 07/05/2017
We had a warranty pay increase May 1, 2017. I have several Auto PDI at our old rate and then the vehicles got delivered to dealership in May. Is there any way to get the difference since the actual PDI was not preformed until the rate increase and...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 06/08/2017
... 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions would be appreciated....
Forum - 05/09/2017
... for clarification because it seems simple, but does the auth go on the original job card or the new one if the customer had to come back for the work....
Forum - 05/11/2017
But I did learn at the class last month, some helpful stuff. The CCVS should be printed and filled out if a vehicle, previously unduplicated, comes back in with same complaint. I am having my advisors go ahead and ask the questions when customers come...
Forum - 05/18/2017
... shattered on a terrain when the customer shut the rear side door. It was a heat built up in vehicle, with a jolt, that was cause. I think we may have flagged it as customer enthusiasm, since it was not the fault of customer, or a real defect in...
Policy Evaluation Tool? - 05/25/2017
In JLWarranty News June 2017, pg 3 under Policy AdjustmentsMy Manager and I are a little confused by the wording in this and want to make sure we're understanding correctly. This is the wording in the article, "All policy repairs require this evaluation...
Forum - 05/30/2017
... the warranty administrator submitted a transaction for the replacement of the headliner on a new job card with the labor operation for the third brake lamp. All of the labor associated with the repair (replacement of the headliner) was claimed as OLH-consequential...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... types of labor operations and claim types are excluded when it comes to determining your cost per vehicle serviced on the monthly analysis report? My understanding is that recalls, maintenances and special coverage operations aren't included to...
Forum - 06/05/2017
... any infomation on what that Observation period F means. I've seen the bulletin regarding the new times but nothing with an F. Also, it doesn't show any obersvation period on the Notification box, just on the Analysis Report. Any in...
Forum - 04/26/2017
... one for the full amount and then only claim .1 for the second one so that it is closed out on the vehicle history. Technically the technician is addressing it and so I don't think there is a problem in doing it that way....
Forum - 04/26/2017
... you order the part, send customer on there way, they come back for install of headliner, new JC, now you should use the same op as original leak, lamp, but you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM...
Forum - 04/11/2017
PVPP Limited Warranty refers to the Cadillac Professional Vehicle Protection Plan. Refer to Article 1.2.5 in the Warranty Policy Information Manual for information.
Electronic Exchange Program? - 04/11/2017
... additional $25 Net Item Admin Allowance.-so submit $45 in net item admin field?or2. Per JLWarranty News Nov 2016...A $20 admin allowance may be submitted in the net/admin allowance field in addition to $25 in the parts/handling allowance field.-so, $20...
Forum - 05/03/2017
Not sure that is true??...we have rentals that are older than 2016. So, the fleet of vehicles may be limited to how many are 2016 or 2017...what if none are available to a warranty customer?
Forum - 04/27/2017
I would not have adjusted the previously paid claim for the lamp replacement . since the vehicle left and the customer came back a week or so later another job card should have been written, and i would have added comments as to why the headliner was...
Forum - 05/02/2017
The way i understood it, was if it was a 'visual inspection only', where multiple ones could be performed without removing vehicle from position on the lot, then they could forgo seperate punches.
Forum - 04/05/2017
Refer to Bulletin 00-03-10-003 : GM New Vehicle Tire Warranty Program Typically a bulge in the sidewall would not be a warrantable defect, but if it determined that it is - complete the Tire PRA and handle as a ZREG transaction. OR... In...
Forum - 04/19/2017
Definitley not a "done deal". After DMA approval there are many reasons they will reject your claim when submitted. You are able to go back and resubmit for a new dma auth.
Forum - 04/19/2017
... has rejected by the WSC at submission. In some cases it may be necessary to submit for a new DMA authorization (for example: the original approval was for a transaction total of $250, but when submitted the transaction total was $500 due to a missed...
Forum - 04/20/2017
... Neither module would program, so he replaced them a second time. Now, I found in JLWarranty News March 2017 issue pg 8, "If part fails during the same repair visit, do not add a line to the job card for the replacement of that part. The additional...
Added Operation? - 03/21/2017
... R because of a pyramid repair, but this situation is not considered an add on repair." -JLWarranty News Nov 2016or, does it have to be an actual concern for this to qualify?...
Forum - 03/23/2017
... referencing the original job card where the part was ordered. Neither the original or the new job card are considered add on situations. *If the customer had visited the dealership with one concern: leak under the front of the , for example,...
Re: Moose! - 05/07/2013
Those are great pictures! My husband and I were traveling through Vermont and New Hampshire and came across several of them along the main road. Of course we all got out and took pictures and my Mom was so bummed because they have traveled through there...
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Parts warranty on a Policy transaction - 04/10/2013
... on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell...
Re: Parts warranty on a Policy transaction - 04/10/2013
Because you processed it as Policy auth on 3/30/13 made it a warranty claim, this new claim is considered as a repeat repair not a parts warranty.hope this helps you !!
CPO Maintenance Plan - 03/25/2013
... put the Dexos 1 Synthetic Blend LOF on line 1 (M0017) and the Tire Rotation on Line 2 (M0021). I'm new at this and not sure how to put this in. Last time it rejected the tire rotation. Can someone Please help me?...
Re: I think I just might snap.... - 04/02/2013
trial and error works every time....! R9273 passenger compartment screen air deflector package installation. wt...? when I see passenger compartment I'm thinking inside the vehicle... guess I'll adjust that thought! :)
Re: Complaint Codes - 02/21/2013
I am new to GM Warranty and I notice that GM doesn't want you to put the true complaint code. Often the customer's complaint doesn't match the actual cause and correction. When I try to put the customer's actual complaint code, it sometimes kicks it...
... shattered on a terrain when the customer shut the rear side door. It was a heat built up in vehicle, with a jolt, that was cause. I think we may have flagged it as customer enthusiasm, since it was not the fault of customer, or a real defect in...
Policy Evaluation Tool? - 05/25/2017
In JLWarranty News June 2017, pg 3 under Policy AdjustmentsMy Manager and I are a little confused by the wording in this and want to make sure we're understanding correctly. This is the wording in the article, "All policy repairs require this evaluation...
Forum - 05/30/2017
... the warranty administrator submitted a transaction for the replacement of the headliner on a new job card with the labor operation for the third brake lamp. All of the labor associated with the repair (replacement of the headliner) was claimed as OLH-consequential...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... types of labor operations and claim types are excluded when it comes to determining your cost per vehicle serviced on the monthly analysis report? My understanding is that recalls, maintenances and special coverage operations aren't included to...
Forum - 06/05/2017
... any infomation on what that Observation period F means. I've seen the bulletin regarding the new times but nothing with an F. Also, it doesn't show any obersvation period on the Notification box, just on the Analysis Report. Any in...
Forum - 04/26/2017
... one for the full amount and then only claim .1 for the second one so that it is closed out on the vehicle history. Technically the technician is addressing it and so I don't think there is a problem in doing it that way....
Forum - 04/26/2017
... you order the part, send customer on there way, they come back for install of headliner, new JC, now you should use the same op as original leak, lamp, but you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM...
Forum - 04/11/2017
PVPP Limited Warranty refers to the Cadillac Professional Vehicle Protection Plan. Refer to Article 1.2.5 in the Warranty Policy Information Manual for information.
Electronic Exchange Program? - 04/11/2017
... additional $25 Net Item Admin Allowance.-so submit $45 in net item admin field?or2. Per JLWarranty News Nov 2016...A $20 admin allowance may be submitted in the net/admin allowance field in addition to $25 in the parts/handling allowance field.-so, $20...
Forum - 05/03/2017
Not sure that is true??...we have rentals that are older than 2016. So, the fleet of vehicles may be limited to how many are 2016 or 2017...what if none are available to a warranty customer?
Forum - 04/27/2017
I would not have adjusted the previously paid claim for the lamp replacement . since the vehicle left and the customer came back a week or so later another job card should have been written, and i would have added comments as to why the headliner was...
Forum - 05/02/2017
The way i understood it, was if it was a 'visual inspection only', where multiple ones could be performed without removing vehicle from position on the lot, then they could forgo seperate punches.
Forum - 04/05/2017
Refer to Bulletin 00-03-10-003 : GM New Vehicle Tire Warranty Program Typically a bulge in the sidewall would not be a warrantable defect, but if it determined that it is - complete the Tire PRA and handle as a ZREG transaction. OR... In...
Forum - 04/19/2017
Definitley not a "done deal". After DMA approval there are many reasons they will reject your claim when submitted. You are able to go back and resubmit for a new dma auth.
Forum - 04/19/2017
... has rejected by the WSC at submission. In some cases it may be necessary to submit for a new DMA authorization (for example: the original approval was for a transaction total of $250, but when submitted the transaction total was $500 due to a missed...
Forum - 04/20/2017
... Neither module would program, so he replaced them a second time. Now, I found in JLWarranty News March 2017 issue pg 8, "If part fails during the same repair visit, do not add a line to the job card for the replacement of that part. The additional...
Added Operation? - 03/21/2017
... R because of a pyramid repair, but this situation is not considered an add on repair." -JLWarranty News Nov 2016or, does it have to be an actual concern for this to qualify?...
Forum - 03/23/2017
... referencing the original job card where the part was ordered. Neither the original or the new job card are considered add on situations. *If the customer had visited the dealership with one concern: leak under the front of the , for example,...
Re: Moose! - 05/07/2013
Those are great pictures! My husband and I were traveling through Vermont and New Hampshire and came across several of them along the main road. Of course we all got out and took pictures and my Mom was so bummed because they have traveled through there...
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Parts warranty on a Policy transaction - 04/10/2013
... on 03/30/13 for a steering gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell...
Re: Parts warranty on a Policy transaction - 04/10/2013
Because you processed it as Policy auth on 3/30/13 made it a warranty claim, this new claim is considered as a repeat repair not a parts warranty.hope this helps you !!
CPO Maintenance Plan - 03/25/2013
... put the Dexos 1 Synthetic Blend LOF on line 1 (M0017) and the Tire Rotation on Line 2 (M0021). I'm new at this and not sure how to put this in. Last time it rejected the tire rotation. Can someone Please help me?...
Re: I think I just might snap.... - 04/02/2013
trial and error works every time....! R9273 passenger compartment screen air deflector package installation. wt...? when I see passenger compartment I'm thinking inside the vehicle... guess I'll adjust that thought! :)
Re: Complaint Codes - 02/21/2013
I am new to GM Warranty and I notice that GM doesn't want you to put the true complaint code. Often the customer's complaint doesn't match the actual cause and correction. When I try to put the customer's actual complaint code, it sometimes kicks it...
Re: Volt Rental - 02/01/2013
... Motors Warranties 1.4 - Warranty Repairs, Special Coverage Adjustments, Policies on Specific Vehicles, Components and Programs 1.4.13 - Courtesy Transportation Program ...
Re: Dexos credit submissions - 02/01/2013
I found the information on the DEC 2012 J & L Warranty Newsletter. You can only go back less than 60 days to claim these reimbursements and the program ended Dec 31, 2012.
Re: Reject message help - 02/07/2013
... and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make sense to me but the claim went through. Thanks anyway! ...
not compatible to ltg - 03/05/2013
I have a claim I'm trying to submit to reimburse a customer for a special coverage he had done. It show up in his vehicle history but when I submit it, says not compatible to LTG. Any ideas on how to submit this claim.
Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Re: Rental Car - 06/12/2013
I found in the JL resources under Warranty Help Cards. Find Z labour operations quick reference warranty help card all labour operations are there with the New Global Codes for Z labour operations.
Re: Sublet - 07/08/2013
Thanks for everyone's help, but I'm still confused! I'm new to the warranty job. Do I put any time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for...
Transportation Check-In Card? - 07/02/2013
Anyone know where we can get NEW Check-in Cards, for Transportation arrivals? I'm being told ours are out-of-date. And, I can't find anything in "Messages' or "Library", in GWM. Thanks, EJ
Re: Reynolds and Reynolds - 08/22/2012
... to work while they do the reno work and now we also will be dealing with trying to learn the new system. I wish GM would just come up with their own so it would be once and done already! There are too many different systems out there but that's ju...
Cylinder Head Gaskets (Diesel Engine) - 07/19/2012
Just curious how others would look at this... We had to replace "both" cylinder head gaskets on this vehicle which was an engine code "D"... In S.I. there isnt a labor op for "both" for a diesel -- MY question: should I submit this as 1-line with OLH...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/09/2012
... required me to debit the claim entirely and then resubmit. The DBC contact then watched for the new claim and pushed it through. As hard as it is to get Transport Claims paid, it does make it difficult to want to self-debit a paid one. But it did wo...
Service Air Bag Warning Light - 08/14/2012
I have a 2010 Pontiac G6 which came in for the Service Air Bag Warning Lamp on... we found bulletin #10-09-41-002D which states to refer to #10085D /// if the GMVIS doesnt show that vehicle pertains to it, how is everyone else coding these ???
engine serial number - 08/14/2012
... solstice , it requires the serial number of the engine, my first guess its the serial number of he new engine, I was given several numbers and have no idea which number is correct..if anyone can help with this problem i sure would welcome it....than...
Re: engine serial number - 08/15/2012
THANKS FOR THE INFO I THOUGHT IT WAS THE NEW ENGINE NUMBER I NEEDED...I DID CALL PQC THEY GAVE ME THE DOCUMENT NUMBERS WHERE TO FIND THE SERIAL NUMBERS AND WHAT THEY LOOK LIKE...DOC 1775116 AND 1825823..ID ANYONE NEEDS THIS...
Goodwill on GM Certified Pre-Owned? - 08/16/2012
Does anyone know if there is any goodwill you can use on a vehicle that was a certified pre-owned? We have a customer out of the certified by mileage not by time. 08 Acadia with a water leak (go figure)! Was not sure what the consensus was on using...
Who is responsible for getting cost comparisons ? - 07/18/2012
My techs have always done this for Engine / Transmission jobs.... But we have new owners & they are questioning why I dont do that for them
Partial Fluid Pricing breakdown ??? - 08/07/2012
I seem to remember (I think in a newsletter - but cant find) how to figure the fluid cost amounts when only using "partial" -- I keep getting paid "cents short" on claims due to the parts dept posting & I would like to be able to refigure/check befor...
Re: What would you do? - 07/31/2012
... have been booked at warranty rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty items that you can cover ONLY while still...
Transportation claim labor op A0110 - 07/23/2012
Anyone know why this labor op is restricted for transportation claims? I'm trying to use it for wet sanding and buffing a vehicle damaged from tree branches.
Re: Complaint Codes - 01/15/2013
Is anyone else having issues with the new codes? I have had two claims one being a suspension issue and the other being a steering issue, and I'm not quite sure if there is an ADP issue or a Global issue. When entering through ADP it said "Possible...
Reject message help - 01/14/2013
I've just had a transaction return to me with the message "Vehicle Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the...
Re: Complaint Codes - 01/21/2013
Was just talking to ADP. Aparently GM STILL hasn't released a fix for the complaint codes. The new codes are in ADP (if you type 'list' in the field you see them there) but aparently there are tables missing that it uses to see if they are compatib...
Re: Complaint Codes - 01/14/2013
I didn't look for them yet but I see the PP Manual is updated too. And yes, it's nice to see those newer codes, especially for starting problems.
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
... Motors Warranties 1.4 - Warranty Repairs, Special Coverage Adjustments, Policies on Specific Vehicles, Components and Programs 1.4.13 - Courtesy Transportation Program ...
Re: Dexos credit submissions - 02/01/2013
I found the information on the DEC 2012 J & L Warranty Newsletter. You can only go back less than 60 days to claim these reimbursements and the program ended Dec 31, 2012.
Re: Reject message help - 02/07/2013
... and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make sense to me but the claim went through. Thanks anyway! ...
not compatible to ltg - 03/05/2013
I have a claim I'm trying to submit to reimburse a customer for a special coverage he had done. It show up in his vehicle history but when I submit it, says not compatible to LTG. Any ideas on how to submit this claim.
Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Re: Rental Car - 06/12/2013
I found in the JL resources under Warranty Help Cards. Find Z labour operations quick reference warranty help card all labour operations are there with the New Global Codes for Z labour operations.
Re: Sublet - 07/08/2013
Thanks for everyone's help, but I'm still confused! I'm new to the warranty job. Do I put any time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for...
Transportation Check-In Card? - 07/02/2013
Anyone know where we can get NEW Check-in Cards, for Transportation arrivals? I'm being told ours are out-of-date. And, I can't find anything in "Messages' or "Library", in GWM. Thanks, EJ
Re: Reynolds and Reynolds - 08/22/2012
... to work while they do the reno work and now we also will be dealing with trying to learn the new system. I wish GM would just come up with their own so it would be once and done already! There are too many different systems out there but that's ju...
Cylinder Head Gaskets (Diesel Engine) - 07/19/2012
Just curious how others would look at this... We had to replace "both" cylinder head gaskets on this vehicle which was an engine code "D"... In S.I. there isnt a labor op for "both" for a diesel -- MY question: should I submit this as 1-line with OLH...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/09/2012
... required me to debit the claim entirely and then resubmit. The DBC contact then watched for the new claim and pushed it through. As hard as it is to get Transport Claims paid, it does make it difficult to want to self-debit a paid one. But it did wo...
Service Air Bag Warning Light - 08/14/2012
I have a 2010 Pontiac G6 which came in for the Service Air Bag Warning Lamp on... we found bulletin #10-09-41-002D which states to refer to #10085D /// if the GMVIS doesnt show that vehicle pertains to it, how is everyone else coding these ???
engine serial number - 08/14/2012
... solstice , it requires the serial number of the engine, my first guess its the serial number of he new engine, I was given several numbers and have no idea which number is correct..if anyone can help with this problem i sure would welcome it....than...
Re: engine serial number - 08/15/2012
THANKS FOR THE INFO I THOUGHT IT WAS THE NEW ENGINE NUMBER I NEEDED...I DID CALL PQC THEY GAVE ME THE DOCUMENT NUMBERS WHERE TO FIND THE SERIAL NUMBERS AND WHAT THEY LOOK LIKE...DOC 1775116 AND 1825823..ID ANYONE NEEDS THIS...
Goodwill on GM Certified Pre-Owned? - 08/16/2012
Does anyone know if there is any goodwill you can use on a vehicle that was a certified pre-owned? We have a customer out of the certified by mileage not by time. 08 Acadia with a water leak (go figure)! Was not sure what the consensus was on using...
Who is responsible for getting cost comparisons ? - 07/18/2012
My techs have always done this for Engine / Transmission jobs.... But we have new owners & they are questioning why I dont do that for them
Partial Fluid Pricing breakdown ??? - 08/07/2012
I seem to remember (I think in a newsletter - but cant find) how to figure the fluid cost amounts when only using "partial" -- I keep getting paid "cents short" on claims due to the parts dept posting & I would like to be able to refigure/check befor...
Re: What would you do? - 07/31/2012
... have been booked at warranty rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty items that you can cover ONLY while still...
Transportation claim labor op A0110 - 07/23/2012
Anyone know why this labor op is restricted for transportation claims? I'm trying to use it for wet sanding and buffing a vehicle damaged from tree branches.
Re: Complaint Codes - 01/15/2013
Is anyone else having issues with the new codes? I have had two claims one being a suspension issue and the other being a steering issue, and I'm not quite sure if there is an ADP issue or a Global issue. When entering through ADP it said "Possible...
Reject message help - 01/14/2013
I've just had a transaction return to me with the message "Vehicle Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the...
Re: Complaint Codes - 01/21/2013
Was just talking to ADP. Aparently GM STILL hasn't released a fix for the complaint codes. The new codes are in ADP (if you type 'list' in the field you see them there) but aparently there are tables missing that it uses to see if they are compatib...
Re: Complaint Codes - 01/14/2013
I didn't look for them yet but I see the PP Manual is updated too. And yes, it's nice to see those newer codes, especially for starting problems.
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
... where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got to the warranty adm.....
PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
... COMES BACK REJECTED FOR A PROBLEM PRICING. I VERIFIED WITH PARTS AND ACCORDING TO THEM THATS THE NEW PART # FOR THE FLUID. AM I SUPPOSE TO SUBMIT IT AS A NET ITEM??? HELP!!!!! PLEASE....
Is anyone else using Arkona? - 10/04/2012
I'm just wondering...Since the newest update for Arkona, I've been having issues uploading parts warranty claims. I keep getting the same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so...
Re: Process for over the counter parts - 11/09/2012
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business...
Re: Repair performed prior to start of warranty - 11/15/2012
These claim rejects require an "A" auth. Because there's no warranty start date since the vehicle isn't sold, you get that message. Make sure the r.o. gets stamped.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/27/2012
Just curious if J&L supports other vehicle car lines --- I love the helpfulness that having this support has givin me .... but thinking on moving on from GM to Nissan - Kia ---- Just wondering if J&L supports those lines like it does GM ???
Re: California emission warranty - 09/24/2012
If you go to the P&P manual and look in Article 1.2.3.2 there's a breakdown of time and mileage limits for vehicles that are certified to California Emissions Standards. Hope that helps!
Re: March - Share Your Tip! - 03/24/2014
We had a stamp made, so the shop foreman will stamp the hard copy before he hands it to the technician. It has a line for old serial, new serial, flush code. We rarely had any issues but with the stamp it's extra insurance.
Re: Base time on labor op 4032750 - 02/12/2014
I had that question a while back also. According to DBC base time is for any vehicle not listed with RPO codes. I have only run across one time where the base time was used and the RPO code was not listed.
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: April - Share Your Tip! - 04/29/2014
I have been doing this job for several years the challenge with this job is it challenges you to do it right and keep up with all the changes every year..i feel like i know alot about my job and yet some new things I learn too.
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
all fluids do need to be billed on the job card and submitted on labor op 0590052 in net item and the includes DEF fluid added when the vehicle is sold.....hope this helps you !!
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: June - Share Your Tip - 06/12/2014
We have recently installed a new time clock near the parts counter for all technicians to punch on and off of jobs on. I think it will be great because they have to walk right by it to get their parts! We are also having a meeting Monday to reinforce...
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
Re: The 3 C's - 03/11/2014
... back up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing "poot knew in" exactly like that lol ;)...
Transprotation Damage - 03/12/2014
We had a vehicle delivered after hours. When the tech did the PDI he noticed that the right front bumper was scratched. I took pictures and sent it in to the Carrier, this was yesterday. Today we noticed the wheel had damage ( scratched )also. I have...
Transportation Damage - Wheels - 03/12/2014
The jlwarranty Transportation Damage Code Reference Card is available within the Resources tab under Warranty Help Cards. The card can be downloaded and printed at the dealership to assist those checking in new vehicles. Kristen/jlwarranty
Chevrolet 5-Year Protection - 01/15/2014
Cannot pull this bulletin G_0000095253. Need to know how much to claim for oil change and tire rotation. This is the first vehicle I have that is covered under this program.
Customer Reimbursement - 07/26/2013
A man that was out of town and his vehicle quit pulling and he took it to a AAM Transmission shop for repairs. He didn't realize he was still under powertrain warranty. Long story short he came to our dealership and wanted to be reimbursed. We sent all...
WARRANTY ON A REPLACEMENT ENGINE - 12/13/2013
WHAT TIME OF CLAIM SHOULD I SUBMIT FOR WORK ON A REPLACED ENGINE THAT STILL HAS 3/50 WARRANTY ON IT. THE VEHICLE IT SELF IS OUT OF WARRANTY.
Non LPO Accessories Warranty - 10/17/2013
I have a Tonneau cover installed 8/25/2010 at 2 miles. Now the vehicle has 19,200 miles and it is, of course, 2013. My manager approved this transaction so I'm wondering if there is a special warranty on these that I just don't remember learning about,...
... where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got to the warranty adm.....
PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
... COMES BACK REJECTED FOR A PROBLEM PRICING. I VERIFIED WITH PARTS AND ACCORDING TO THEM THATS THE NEW PART # FOR THE FLUID. AM I SUPPOSE TO SUBMIT IT AS A NET ITEM??? HELP!!!!! PLEASE....
Is anyone else using Arkona? - 10/04/2012
I'm just wondering...Since the newest update for Arkona, I've been having issues uploading parts warranty claims. I keep getting the same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so...
Re: Process for over the counter parts - 11/09/2012
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business...
Re: Repair performed prior to start of warranty - 11/15/2012
These claim rejects require an "A" auth. Because there's no warranty start date since the vehicle isn't sold, you get that message. Make sure the r.o. gets stamped.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/27/2012
Just curious if J&L supports other vehicle car lines --- I love the helpfulness that having this support has givin me .... but thinking on moving on from GM to Nissan - Kia ---- Just wondering if J&L supports those lines like it does GM ???
Re: California emission warranty - 09/24/2012
If you go to the P&P manual and look in Article 1.2.3.2 there's a breakdown of time and mileage limits for vehicles that are certified to California Emissions Standards. Hope that helps!
Re: March - Share Your Tip! - 03/24/2014
We had a stamp made, so the shop foreman will stamp the hard copy before he hands it to the technician. It has a line for old serial, new serial, flush code. We rarely had any issues but with the stamp it's extra insurance.
Re: Base time on labor op 4032750 - 02/12/2014
I had that question a while back also. According to DBC base time is for any vehicle not listed with RPO codes. I have only run across one time where the base time was used and the RPO code was not listed.
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: April - Share Your Tip! - 04/29/2014
I have been doing this job for several years the challenge with this job is it challenges you to do it right and keep up with all the changes every year..i feel like i know alot about my job and yet some new things I learn too.
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
all fluids do need to be billed on the job card and submitted on labor op 0590052 in net item and the includes DEF fluid added when the vehicle is sold.....hope this helps you !!
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: June - Share Your Tip - 06/12/2014
We have recently installed a new time clock near the parts counter for all technicians to punch on and off of jobs on. I think it will be great because they have to walk right by it to get their parts! We are also having a meeting Monday to reinforce...
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
Re: The 3 C's - 03/11/2014
... back up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing "poot knew in" exactly like that lol ;)...
Transprotation Damage - 03/12/2014
We had a vehicle delivered after hours. When the tech did the PDI he noticed that the right front bumper was scratched. I took pictures and sent it in to the Carrier, this was yesterday. Today we noticed the wheel had damage ( scratched )also. I have...
Transportation Damage - Wheels - 03/12/2014
The jlwarranty Transportation Damage Code Reference Card is available within the Resources tab under Warranty Help Cards. The card can be downloaded and printed at the dealership to assist those checking in new vehicles. Kristen/jlwarranty
Chevrolet 5-Year Protection - 01/15/2014
Cannot pull this bulletin G_0000095253. Need to know how much to claim for oil change and tire rotation. This is the first vehicle I have that is covered under this program.
Customer Reimbursement - 07/26/2013
A man that was out of town and his vehicle quit pulling and he took it to a AAM Transmission shop for repairs. He didn't realize he was still under powertrain warranty. Long story short he came to our dealership and wanted to be reimbursed. We sent all...
WARRANTY ON A REPLACEMENT ENGINE - 12/13/2013
WHAT TIME OF CLAIM SHOULD I SUBMIT FOR WORK ON A REPLACED ENGINE THAT STILL HAS 3/50 WARRANTY ON IT. THE VEHICLE IT SELF IS OUT OF WARRANTY.
Non LPO Accessories Warranty - 10/17/2013
I have a Tonneau cover installed 8/25/2010 at 2 miles. Now the vehicle has 19,200 miles and it is, of course, 2013. My manager approved this transaction so I'm wondering if there is a special warranty on these that I just don't remember learning about,...
Seat Back Recall13323 - 10/03/2013
... to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran through the shop? ...
Business Choice - 11/20/2013
Has anyone ran across having to perform a service under Business Choice and the vehicle has dual rear wheels? I've checked the message (G_0000156291) and there's specific mention in the claim information section about SRW Tire Rotation so I'm curious...
Re: PDI Fluid Add - 11/20/2013
All my 2014 vehicles all did the same thing , I did a DBC chat and they told me to self Authorize. its crazy. No one knows anything.
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I went through this same thing just today. I called DBC and was told that if the vehicle never left the shop it goes on the same line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to...
GMIN NUMBERS - 07/17/2015
Hello again! We have a new service advisor who had previously worked at a different GM dealer and therefore had a GMIN. He does not know it and no one seems to be able to obtain it, does anyone know how to get hold of someone's GMIN? We've called the...
What Would You Do - 07/15 - 06/30/2015
The owner of a 2015 Chevrolet Colorado had their vehicle towed to the dealership on March, 2015. The vehicle died while driving and would not restart or crank. The technician cleared the DTC for starter and fuel injectors, and tried to start the truck....
Keys for Life Program - 05/27/2015
... for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are over 3/36? Doesn't seem fair considering the labor operation code is specically set up for this....
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
One of my techs last week had to replace three sensors for the same vehicle before one would calibrate correctly and he watched the video too..Seems this is a problem for everyone !
Re: Keys for Life Program - 06/11/2015
I had a Keys for Life claim on 5.18.15 that went through fine. ZREG no problem: 0602158 .3 base, .1 add, & 2 keys for parts. Vehicle was completely out of warranty.
Re: 2015 and 2 Year Maintenance - 03/19/2015
... had me email copies of the sale invoice, odometer reading and maintenance form. It turns out this vehicle didn't get processed right, even the warranty start date was incorrect. I emailed everything, so we'll see how long it will take for them to get...
Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/12/2015
... module for a 2007 chevrolet cobalt and the vehichle was towed back into our dealership because the new module we put in failed if i submit for a zreg with the spol "reynolds and reynolds" it hits repeat repair, and if i ZPTI the calim won't go through...
Air Deflectors - 05/14/2015
A customer ordered air deflectors that we installed on his new 15 GMC Sierra. I submitted for the warranty on them. After about 4000 miles they fell off, so we replaced them. How do I submit this for warranty? I have tried everything and I just get REJECTION!...
RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
... calibrate leading them to replace it again , my tech this morning in on his 3rd one for the same vehicle.. I inquired about this on one of those warranty conference calls and was informed that there was no problem with the parts that the techs were not...
more than one sublet on one repair line - 04/20/2015
... the materials from an outside vendor. However, we did not have the proper equipment to apply the new coating and sublet the work to Line-X. I don't remember if I combine the sublets and give a clear description in comments or if the system will allow...
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
What Would You Do - 11/14 - 10/31/2014
... units. The controller is replaced in certain 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura vehicles as a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job...
Labor op ? - 10/07/2014
... installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant find a good labor op that is compatible to the part number! any help with be appreciaed..thanks...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... they dont want them anymore !! what gives !!! yea and if you are on reynolds the older model vehicles wont fly causes a VIN not on file...!! ...
CPO or MY 14 Maintenance? - 01/08/2015
When a customer has a vehicle that's eligible for both Certified AND Chevrolet 2 Year Scheduled Maintenance, is there anything that says which to use? I'm leaning toward using the labor op for the one that expires first. Thoughts?
Re: Over The Counter Parts Warranty - 01/27/2015
... about collecting as much data as possible to go with the claimed invoice including mileages and vehicle information....
Special Policy Fuel Injectors - 10/20/2009
During injector replacement, three injector sleeves came out with the injectors. tech had to R and R glow plugs, evac cylinders of antifreeze, and press in 3 new sleeves. Can I claim any OLH on this special policy #04039B ?
Let's Barter - 09/28/2009
... he had five cemetery plots at Temple Hill Cemetery that he wanted to trade for a down payment on a new vehicle. This call left our sales manager speechless. Business has been dead but not quite that dead! -------------------------------------------------...
BATTERY - COVERAGE ??? - 10/02/2009
2007 TAHOE - WE REPLACED BATTERY DURING BUYBACK COVERAGE, IT HAS ONLY BEEN 8-MONTHS & THE BATTERY WONT HOLD A CHARGE - THE VEHICLE IS NOW INTO GMPP COVERAGE ..... TRYING TO FIND OUT IF IT STILL HAS ANY GM WARRANTY
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
HOW DO I SUBMIT: PCM PURCHASED OVER COUNTER "FAILED" , VEHICLE BROUGHT INTO SHOP TO INSPECT - FOUND PCM FAILED SO SHOP REPLACED THE PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HEL...
... to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran through the shop? ...
Business Choice - 11/20/2013
Has anyone ran across having to perform a service under Business Choice and the vehicle has dual rear wheels? I've checked the message (G_0000156291) and there's specific mention in the claim information section about SRW Tire Rotation so I'm curious...
Re: PDI Fluid Add - 11/20/2013
All my 2014 vehicles all did the same thing , I did a DBC chat and they told me to self Authorize. its crazy. No one knows anything.
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I went through this same thing just today. I called DBC and was told that if the vehicle never left the shop it goes on the same line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to...
GMIN NUMBERS - 07/17/2015
Hello again! We have a new service advisor who had previously worked at a different GM dealer and therefore had a GMIN. He does not know it and no one seems to be able to obtain it, does anyone know how to get hold of someone's GMIN? We've called the...
What Would You Do - 07/15 - 06/30/2015
The owner of a 2015 Chevrolet Colorado had their vehicle towed to the dealership on March, 2015. The vehicle died while driving and would not restart or crank. The technician cleared the DTC for starter and fuel injectors, and tried to start the truck....
Keys for Life Program - 05/27/2015
... for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are over 3/36? Doesn't seem fair considering the labor operation code is specically set up for this....
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
One of my techs last week had to replace three sensors for the same vehicle before one would calibrate correctly and he watched the video too..Seems this is a problem for everyone !
Re: Keys for Life Program - 06/11/2015
I had a Keys for Life claim on 5.18.15 that went through fine. ZREG no problem: 0602158 .3 base, .1 add, & 2 keys for parts. Vehicle was completely out of warranty.
Re: 2015 and 2 Year Maintenance - 03/19/2015
... had me email copies of the sale invoice, odometer reading and maintenance form. It turns out this vehicle didn't get processed right, even the warranty start date was incorrect. I emailed everything, so we'll see how long it will take for them to get...
Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/12/2015
... module for a 2007 chevrolet cobalt and the vehichle was towed back into our dealership because the new module we put in failed if i submit for a zreg with the spol "reynolds and reynolds" it hits repeat repair, and if i ZPTI the calim won't go through...
Air Deflectors - 05/14/2015
A customer ordered air deflectors that we installed on his new 15 GMC Sierra. I submitted for the warranty on them. After about 4000 miles they fell off, so we replaced them. How do I submit this for warranty? I have tried everything and I just get REJECTION!...
RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
... calibrate leading them to replace it again , my tech this morning in on his 3rd one for the same vehicle.. I inquired about this on one of those warranty conference calls and was informed that there was no problem with the parts that the techs were not...
more than one sublet on one repair line - 04/20/2015
... the materials from an outside vendor. However, we did not have the proper equipment to apply the new coating and sublet the work to Line-X. I don't remember if I combine the sublets and give a clear description in comments or if the system will allow...
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
What Would You Do - 11/14 - 10/31/2014
... units. The controller is replaced in certain 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura vehicles as a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job...
Labor op ? - 10/07/2014
... installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant find a good labor op that is compatible to the part number! any help with be appreciaed..thanks...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... they dont want them anymore !! what gives !!! yea and if you are on reynolds the older model vehicles wont fly causes a VIN not on file...!! ...
CPO or MY 14 Maintenance? - 01/08/2015
When a customer has a vehicle that's eligible for both Certified AND Chevrolet 2 Year Scheduled Maintenance, is there anything that says which to use? I'm leaning toward using the labor op for the one that expires first. Thoughts?
Re: Over The Counter Parts Warranty - 01/27/2015
... about collecting as much data as possible to go with the claimed invoice including mileages and vehicle information....
Special Policy Fuel Injectors - 10/20/2009
During injector replacement, three injector sleeves came out with the injectors. tech had to R and R glow plugs, evac cylinders of antifreeze, and press in 3 new sleeves. Can I claim any OLH on this special policy #04039B ?
Let's Barter - 09/28/2009
... he had five cemetery plots at Temple Hill Cemetery that he wanted to trade for a down payment on a new vehicle. This call left our sales manager speechless. Business has been dead but not quite that dead! -------------------------------------------------...
BATTERY - COVERAGE ??? - 10/02/2009
2007 TAHOE - WE REPLACED BATTERY DURING BUYBACK COVERAGE, IT HAS ONLY BEEN 8-MONTHS & THE BATTERY WONT HOLD A CHARGE - THE VEHICLE IS NOW INTO GMPP COVERAGE ..... TRYING TO FIND OUT IF IT STILL HAS ANY GM WARRANTY
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
HOW DO I SUBMIT: PCM PURCHASED OVER COUNTER "FAILED" , VEHICLE BROUGHT INTO SHOP TO INSPECT - FOUND PCM FAILED SO SHOP REPLACED THE PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HEL...
Re: Warranty Credit Memo - 11/10/2009
... I did get paid. At least they are off my schedule tho. My F.O.M. is going to discuss it with our New Area Rep. ...
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Global Warranty - 10/29/2009
... this fall. Well, it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than our last DVM. Think he would know? ...
HAS ANYONE EVER COME ACROSS......... - 08/11/2009
I HAVE A 2010 EQUINOX THAT CAME IN FOR... BATTERY INDICATOR LIGHT IS ON -- WE FOUND THAT THE VEHICLE WAS IN "TRANSPORT MODE" --- FIRST OF ALL, WE ARE PUZZLED WHAT TRANSPORT MODE IS, AND THEN WHAT DO YOU DO ABOUT IT ?????
Re: 2010 CAMARO - STRIPS - 08/05/2009
There are two different stripe accessory options for the 2010 Camaro based on the LPO code documented within the vehicle build section of GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation...
Re: HELP WITH RECALLS - 08/06/2009
I think they created a new recall because there was so much confusion in 09041 in regard to 4 speed transmissions, the update was 09077. THey did not however update 09041 to disclude the 4 speeds. I thought this was just an oversight.
Re: PDI ADD ON - 08/31/2009
... and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is a TSB or the like out there on it, but I can't find my copy at the moment. ...
Re: GM Certified coverage - 08/18/2009
I found in dealer world messages, G0000010439, Q&A of New GM Certified, from 8/22/08 question #6 talks about what is covered. I hope that helps
Re: part expediting question - 08/17/2009
I've never had to add auth code A for parts expediting when the vehicle is over 3/36. I submit that line regular and it pays every time.
Re: Lost Rep - 09/21/2009
We lost our rep about a year ago. Everything we do now goes through our DSM and it is a pain for us all. Welcome to the new GM!
Part Option discrepancy as reg. Warranty - 09/21/2009
... to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to submit as Transportation claim....
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Re: Towing on a life time warr part ? - 09/16/2009
... I will not be submitting them anymore. That is the fun part about Warranty, always something new to learn....
Re: Global Warranty Management - 12/30/2009
... end of the year accounting stuff! Thanks for all the responses everyone! Have a safe and Happy New Year! ...
Re: Global Warranty Management - 01/18/2010
We went live last Monday and I have been pretty lost since! Throw out your CC/FC sheet it is no good now. Not sure what system you are on, but Reynolds has the new CC/FC listed.
Re: Global Warranty Management - 01/22/2010
Crazy question, we are on Reynolds & Reynolds system, to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op?...
Re: GW QUESTION cause/complaint codes - 01/22/2010
For the claim memo what I am doing is I create a folder each day and keep them until the end of the week and then make a new folder for the whole week and put all of them into a weekly folder and label it trans summary report for week of "whatever"
Re: PDI adds- loose shipped parts - 01/11/2010
Our Service Manager made the "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks...
Installed accessories - 01/12/2010
... LPO thing gone? Latest bulletin I have is G_0000040546 from October of 2009. Is there anything newer?...
Service Calls - 12/23/2009
... that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair. We don't claim anything for this but we were wondering if GM has any provisions for paying us...
PDI Debit - 01/04/2010
... yet either, it is still in transit, so no PDI claims, etc., have been submitted against this vehicle. Anyone have any clue? I called our rep but he doesn't know either. ...
Re: Transportation Damage claims - 11/19/2009
... (Article IV): Transportation Damage a. Carrier Code The code of the carrier delivering the vehicle to the Service Agent. b. Delivery Receipt Date The date the vehicle is delivered to the Service Agent. c. Delivery Receipt Number The number printed...
GWM & PDI Auto Pay Issue - 11/19/2009
See Global Message G_0000043246 (11/18/09) in regards to auto-PDI credit on vehicles invoiced to the dealership. Issue was due to GWM system problem.
Re: Global Warranty - 11/19/2009
See Global Message G_0000043246 (11/18/09) in regards to auto-PDI credit on vehicles invoiced to the dealership. Issue was due to GWM system problem.
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
... I did get paid. At least they are off my schedule tho. My F.O.M. is going to discuss it with our New Area Rep. ...
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Global Warranty - 10/29/2009
... this fall. Well, it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than our last DVM. Think he would know? ...
HAS ANYONE EVER COME ACROSS......... - 08/11/2009
I HAVE A 2010 EQUINOX THAT CAME IN FOR... BATTERY INDICATOR LIGHT IS ON -- WE FOUND THAT THE VEHICLE WAS IN "TRANSPORT MODE" --- FIRST OF ALL, WE ARE PUZZLED WHAT TRANSPORT MODE IS, AND THEN WHAT DO YOU DO ABOUT IT ?????
Re: 2010 CAMARO - STRIPS - 08/05/2009
There are two different stripe accessory options for the 2010 Camaro based on the LPO code documented within the vehicle build section of GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation...
Re: HELP WITH RECALLS - 08/06/2009
I think they created a new recall because there was so much confusion in 09041 in regard to 4 speed transmissions, the update was 09077. THey did not however update 09041 to disclude the 4 speeds. I thought this was just an oversight.
Re: PDI ADD ON - 08/31/2009
... and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is a TSB or the like out there on it, but I can't find my copy at the moment. ...
Re: GM Certified coverage - 08/18/2009
I found in dealer world messages, G0000010439, Q&A of New GM Certified, from 8/22/08 question #6 talks about what is covered. I hope that helps
Re: part expediting question - 08/17/2009
I've never had to add auth code A for parts expediting when the vehicle is over 3/36. I submit that line regular and it pays every time.
Re: Lost Rep - 09/21/2009
We lost our rep about a year ago. Everything we do now goes through our DSM and it is a pain for us all. Welcome to the new GM!
Part Option discrepancy as reg. Warranty - 09/21/2009
... to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to submit as Transportation claim....
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Re: Towing on a life time warr part ? - 09/16/2009
... I will not be submitting them anymore. That is the fun part about Warranty, always something new to learn....
Re: Global Warranty Management - 12/30/2009
... end of the year accounting stuff! Thanks for all the responses everyone! Have a safe and Happy New Year! ...
Re: Global Warranty Management - 01/18/2010
We went live last Monday and I have been pretty lost since! Throw out your CC/FC sheet it is no good now. Not sure what system you are on, but Reynolds has the new CC/FC listed.
Re: Global Warranty Management - 01/22/2010
Crazy question, we are on Reynolds & Reynolds system, to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op?...
Re: GW QUESTION cause/complaint codes - 01/22/2010
For the claim memo what I am doing is I create a folder each day and keep them until the end of the week and then make a new folder for the whole week and put all of them into a weekly folder and label it trans summary report for week of "whatever"
Re: PDI adds- loose shipped parts - 01/11/2010
Our Service Manager made the "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks...
Installed accessories - 01/12/2010
... LPO thing gone? Latest bulletin I have is G_0000040546 from October of 2009. Is there anything newer?...
Service Calls - 12/23/2009
... that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair. We don't claim anything for this but we were wondering if GM has any provisions for paying us...
PDI Debit - 01/04/2010
... yet either, it is still in transit, so no PDI claims, etc., have been submitted against this vehicle. Anyone have any clue? I called our rep but he doesn't know either. ...
Re: Transportation Damage claims - 11/19/2009
... (Article IV): Transportation Damage a. Carrier Code The code of the carrier delivering the vehicle to the Service Agent. b. Delivery Receipt Date The date the vehicle is delivered to the Service Agent. c. Delivery Receipt Number The number printed...
GWM & PDI Auto Pay Issue - 11/19/2009
See Global Message G_0000043246 (11/18/09) in regards to auto-PDI credit on vehicles invoiced to the dealership. Issue was due to GWM system problem.
Re: Global Warranty - 11/19/2009
See Global Message G_0000043246 (11/18/09) in regards to auto-PDI credit on vehicles invoiced to the dealership. Issue was due to GWM system problem.
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Transportation Damage claims - 11/17/2009
... well! I believe your carrier code is GM, that's what I had to use. You would use IT only if the vehicle was in transit, and repaired before it got to you. If it's damaged when delivered to you off the truck, then you use GM...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
What should we do if we received the wrong center caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.??
Question? Goodwill radio replacment submission - 11/20/2009
We did a goodwill replacment radio on a CTS about a month ago less than 800 miles , vehicle came back for cd player not working again, eject mechanism broken, now since its a goodwill repair that was performed prior, i think its under the 12/12. how would...
PDI ADD TIME CADILLAC SRX - 12/04/2009
... this, but i have yet to find what im looking for. I have a PDI ADD claim for 2010 Cadillac SRX - vehicle build shows dealer installed roof cross rails rpo VQQ - ive looked in the LTG and i dont see labor time in reference to rpo VQQ - does anyone know...
QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/08/2009
We replaced a throttle body on a 2007 suburban for code P0121, after repair, vehicle had a high idle, found pip4578 pertaining to this type of concern, how do i claim for t body and ecm reflash to get tech paid.. same line or seperate?
Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/03/2009
I have an ro for a 2005 nissan titan that has a Gmpp contract, we replaced left front axle and axle seal. What labor time do I use for a none gm vehicle for Gmpp?
Re: Help! - 04/20/2010
Don't use special coverage. Special Coverage is for actual special policies. Just put thought like a normal claim and it should pay. It should pick up the fact that there is an emission warranty on the vehicle.
Re: Trans Output Shaft Seal - Labor op??? - 03/09/2010
... could be F1440 or F1441. You may confirm this with the technician as this is not a ft wheel drive vehicle so a transmission output shaft seal would not be applicable on a rear wheel drive truck....
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... that include Part Expediting. Labor Operations Z5000 and Z5001 have been eliminated in the new GWM system. When entering a part that was obtained from another local dealer, to resolve an issue with a customer's vehicle within the warranty period, the...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how...
PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
... oil change and the $35 reimbursement. The only synthetic oil changes we will be covering 100% is vehicles requiring synthetic oil, regardless of a synthetic history. I have expressed my discomfort in submitting for these claims as they were supposed...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
... wants. We are charging the customer the difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing to do something that GM doesn't necessarily recommend (syn isn't always better) so...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in....
Re: Global Warranty Management - 01/28/2010
Does anyone know where the WCC codes go for the new GW? I thought I saw something in training, but can't find it now. I have a WCC for a recall. The old WINS system, you would put it in as the "fail code". I'm assuming that's not the case anymore...
Re: GWM Authorization translation - 01/29/2010
I called DBC and my warranty person for help with those. After 13 years using the old ones is has been VERY HARD to adjust the new, at least for me.
Re: Global Warranty Management - 02/03/2010
... the existing claim & after all info is says "converted transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair?...
PARTS DEPT - 02/03/2010
... HAVE TO HOLD ONTO GOODWILL PARTS". I HAVE NEVER HELD ONTO THEM BEFORE BUT I WASN'T SURE WITH THE NEW SYSTEM. I LOOKED IN POLICIES AND PROCEDURES WITH NO LOOK. THANKS IN ADVANCE FOR THE HELP!!!...
Deductible - 02/12/2010
... customer was still under warranty. When the part arrived and we installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants the deductible overridden. I know I have...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/14/2010
THE PROBLEM I AM HAVING WHEN I DO GO THOU GLOBAL IT SAY INVALID DATE AND THAT IS AS FAR AS I CAN GO,CALLED DBC THEY SAY THAT I WOULD NEED TO CREAT NEW JOB CARDS FOR ALL 130 Ro'S (I DID CALL TWICE GOT THE SAME ANSWER BOTH TIMES( LOL.
Re: RENTALS - 02/11/2010
Check out Bulletin 07-00-89-037. Has info on roadside and rental. Bulletin states: "Vehicles utilized for customer rentals are to be current or within the past 2 model years" It's under the rental program administration heading. Has specific info ...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/04/2010
... Each person that goes gets one too, which helps if anyone from service goes. I learned something new everytime I went - worth the money! ...
... well! I believe your carrier code is GM, that's what I had to use. You would use IT only if the vehicle was in transit, and repaired before it got to you. If it's damaged when delivered to you off the truck, then you use GM...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
What should we do if we received the wrong center caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.??
Question? Goodwill radio replacment submission - 11/20/2009
We did a goodwill replacment radio on a CTS about a month ago less than 800 miles , vehicle came back for cd player not working again, eject mechanism broken, now since its a goodwill repair that was performed prior, i think its under the 12/12. how would...
PDI ADD TIME CADILLAC SRX - 12/04/2009
... this, but i have yet to find what im looking for. I have a PDI ADD claim for 2010 Cadillac SRX - vehicle build shows dealer installed roof cross rails rpo VQQ - ive looked in the LTG and i dont see labor time in reference to rpo VQQ - does anyone know...
QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/08/2009
We replaced a throttle body on a 2007 suburban for code P0121, after repair, vehicle had a high idle, found pip4578 pertaining to this type of concern, how do i claim for t body and ecm reflash to get tech paid.. same line or seperate?
Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/03/2009
I have an ro for a 2005 nissan titan that has a Gmpp contract, we replaced left front axle and axle seal. What labor time do I use for a none gm vehicle for Gmpp?
Re: Help! - 04/20/2010
Don't use special coverage. Special Coverage is for actual special policies. Just put thought like a normal claim and it should pay. It should pick up the fact that there is an emission warranty on the vehicle.
Re: Trans Output Shaft Seal - Labor op??? - 03/09/2010
... could be F1440 or F1441. You may confirm this with the technician as this is not a ft wheel drive vehicle so a transmission output shaft seal would not be applicable on a rear wheel drive truck....
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... that include Part Expediting. Labor Operations Z5000 and Z5001 have been eliminated in the new GWM system. When entering a part that was obtained from another local dealer, to resolve an issue with a customer's vehicle within the warranty period, the...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how...
PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
... oil change and the $35 reimbursement. The only synthetic oil changes we will be covering 100% is vehicles requiring synthetic oil, regardless of a synthetic history. I have expressed my discomfort in submitting for these claims as they were supposed...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
... wants. We are charging the customer the difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing to do something that GM doesn't necessarily recommend (syn isn't always better) so...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in....
Re: Global Warranty Management - 01/28/2010
Does anyone know where the WCC codes go for the new GW? I thought I saw something in training, but can't find it now. I have a WCC for a recall. The old WINS system, you would put it in as the "fail code". I'm assuming that's not the case anymore...
Re: GWM Authorization translation - 01/29/2010
I called DBC and my warranty person for help with those. After 13 years using the old ones is has been VERY HARD to adjust the new, at least for me.
Re: Global Warranty Management - 02/03/2010
... the existing claim & after all info is says "converted transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair?...
PARTS DEPT - 02/03/2010
... HAVE TO HOLD ONTO GOODWILL PARTS". I HAVE NEVER HELD ONTO THEM BEFORE BUT I WASN'T SURE WITH THE NEW SYSTEM. I LOOKED IN POLICIES AND PROCEDURES WITH NO LOOK. THANKS IN ADVANCE FOR THE HELP!!!...
Deductible - 02/12/2010
... customer was still under warranty. When the part arrived and we installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants the deductible overridden. I know I have...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/14/2010
THE PROBLEM I AM HAVING WHEN I DO GO THOU GLOBAL IT SAY INVALID DATE AND THAT IS AS FAR AS I CAN GO,CALLED DBC THEY SAY THAT I WOULD NEED TO CREAT NEW JOB CARDS FOR ALL 130 Ro'S (I DID CALL TWICE GOT THE SAME ANSWER BOTH TIMES( LOL.
Re: RENTALS - 02/11/2010
Check out Bulletin 07-00-89-037. Has info on roadside and rental. Bulletin states: "Vehicles utilized for customer rentals are to be current or within the past 2 model years" It's under the rental program administration heading. Has specific info ...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/04/2010
... Each person that goes gets one too, which helps if anyone from service goes. I learned something new everytime I went - worth the money! ...
Global Warranty and ADP users - 03/04/2010
Has anyone made the switch to global connect and is using ADP? We go live on the 15th and I just completed my ADP training. Can we send information from ADP to Global? Is the new ADP hard to understand? Any advice? Thanks!!!
Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/02/2010
I'm planning on going to a JL Warranty class for the new Global Warranty. I was just wondering if anyone has attended, if so how was it? does it cover the submission process?
Re: Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/02/2010
I have been to 2 Warranty Workshops and came away each time with new info. If they would have had a workshop on Global prior to going Global I would have went.
Re: recall for the heated wiper fluid - 06/16/2010
we have had only one and my service manager had a check ready for the customer when he picked up his vehicle..guess it all depends on how each dealer wants to handle this..
Re: recall for the heated wiper fluid - 06/18/2010
We are submitting the warranty and when the claim is paid, we mail the customer a check. So far none of the customers have asked for money right when they bring the vehicle in. We want to make sure we are paid before we start handing it out.
Re: DA report replacement? - 05/10/2010
There is training in GM Training. It is the Global Warranty Advanaced Training. It shows how to use the new reports and how to get to them. After taking the training I could not get to the reports through Global Connect. When I go into the Global...
Re: Reynolds Users, GMPP Deductible in DCS - 05/24/2010
... IT JUST PAYS SHORT THEN DEDUCT ----- THE ONLY GLITCH I HAVENT FIGURED OUT YET IS: WITH THE NEW GLOBAL & THE INDIVIDUAL LINE THING.... WHEN THE CREDIT SHOWS UP ON MY 263 SCHEDULE, IT JUST SHOW UP UNDER (EX. 92746 INSTEAD OF 92746-1), SO I JUST MAKE A...
Re: Z2237 COUPON - 09/28/2010
THEY ARE REJECTING FOR ---VEHICLE NOT COMPATIBLE WITH LABOUR CODE.(LTG PUB).....BUT THE COUPON SAYS TO USE Z2237....THEY ARE FOR 20 OFF ANY WORK DONE OVER $100.00
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
... supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do i submitt this claim with no labor time?? any suggestions????...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Re: hit the road package - 10/15/2010
... said all pdi adds are to go in olh spot. I moved to the olh spot, and it still rejected. Checked vehicle build and it is on there. This time I put it in add time, so we will see Monday....
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
Re: Warranty Rental VIN - 09/02/2010
... 1 in 10 of the rentals on there. We have finally got the Enterprise folks educated on the GM only vehicle deal. I think they have put up a big sign to remind themselves. No ticky-no laundry....!!...
Re: WPC returns for 08/25/10 - 08/25/2010
SOMETHING HAS TO BE WRONG..MY 4 PARTS I SENT BACK WERE TAKEN OFF ..NOW THERE ARE 4 NEW PARTS THEY WANT AND ONE INCLUDES A BRAKE LITE SWITCH ON A CAMPAIGN...CHECK YOUR LISTS..
Heated Washer Fluid Recall 10153 - 07/16/2010
What do we do with fleet vehicles that come in for this recall? It's confusing on whether or not a check gets issued for the recall, according to what is written in the actual recall itself.
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
B CLAIM LABOR OP??TIME?? - 08/03/2010
... go back this far we do not have a labor op or time. Normally in this case we would look up a like vehicle but the time guides do not go back far enough for a power antenna. Does anyone have a suggestion? ...
Re: Camaro SS Badge and spoiler install - 03/19/2012
Mark check out october 2011 newsletter page 3 .. there is a small article at the top right...hope this is what you are looking for
Re: 2009 Chev Aveo - 03/22/2012
... drivers and they tear through clutches at alarming rates. This might be a good place to use the new goodwill policies GM has come out with. Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty...
Re: USED CAR - BATTERY - 01/31/2012
Here lately every battery i have submitted has been restricted and i had to H-Route for auth...Don"t know how long the vehicle has been sitting on the lot but i would think this would be Used Car Dept. maintanence...
Transportation Claim on Overnight Delivery - 02/20/2012
I had a vehicle dropped overnight and it has damage. I found the transportation claim letter of notification to fill out. I was wondering if I send it in with a signed copy of the delivery receipt or do I withhold our signature?
Re: Moved: What is your LEAST? - 03/28/2012
I have one that will always pay eventually but I have to jump through a lot of hoops to get there. I can't think of the name though! It is either Royal Admin. or Vehicle One I believe.
Re: GM Dealer Rent-A-Car - 04/06/2012
We are enrolled in the rent a car program,And have three vehicles where we get $42.00 over night and $21.00 for same day rental.Which is nice not having to call enterprise all the time!
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Re: Silverado HD PDI form? - 01/04/2012
it is confusing i checked vehicle builds on some 2500's and only saw some hd towing packages and other things like a Z82 package ..other than that no there is no way to tell
Has anyone made the switch to global connect and is using ADP? We go live on the 15th and I just completed my ADP training. Can we send information from ADP to Global? Is the new ADP hard to understand? Any advice? Thanks!!!
Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/02/2010
I'm planning on going to a JL Warranty class for the new Global Warranty. I was just wondering if anyone has attended, if so how was it? does it cover the submission process?
Re: Has anyone been to a JL Warranty class for global yet? if so how was it? - 03/02/2010
I have been to 2 Warranty Workshops and came away each time with new info. If they would have had a workshop on Global prior to going Global I would have went.
Re: recall for the heated wiper fluid - 06/16/2010
we have had only one and my service manager had a check ready for the customer when he picked up his vehicle..guess it all depends on how each dealer wants to handle this..
Re: recall for the heated wiper fluid - 06/18/2010
We are submitting the warranty and when the claim is paid, we mail the customer a check. So far none of the customers have asked for money right when they bring the vehicle in. We want to make sure we are paid before we start handing it out.
Re: DA report replacement? - 05/10/2010
There is training in GM Training. It is the Global Warranty Advanaced Training. It shows how to use the new reports and how to get to them. After taking the training I could not get to the reports through Global Connect. When I go into the Global...
Re: Reynolds Users, GMPP Deductible in DCS - 05/24/2010
... IT JUST PAYS SHORT THEN DEDUCT ----- THE ONLY GLITCH I HAVENT FIGURED OUT YET IS: WITH THE NEW GLOBAL & THE INDIVIDUAL LINE THING.... WHEN THE CREDIT SHOWS UP ON MY 263 SCHEDULE, IT JUST SHOW UP UNDER (EX. 92746 INSTEAD OF 92746-1), SO I JUST MAKE A...
Re: Z2237 COUPON - 09/28/2010
THEY ARE REJECTING FOR ---VEHICLE NOT COMPATIBLE WITH LABOUR CODE.(LTG PUB).....BUT THE COUPON SAYS TO USE Z2237....THEY ARE FOR 20 OFF ANY WORK DONE OVER $100.00
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
... supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do i submitt this claim with no labor time?? any suggestions????...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Re: hit the road package - 10/15/2010
... said all pdi adds are to go in olh spot. I moved to the olh spot, and it still rejected. Checked vehicle build and it is on there. This time I put it in add time, so we will see Monday....
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
Re: Warranty Rental VIN - 09/02/2010
... 1 in 10 of the rentals on there. We have finally got the Enterprise folks educated on the GM only vehicle deal. I think they have put up a big sign to remind themselves. No ticky-no laundry....!!...
Re: WPC returns for 08/25/10 - 08/25/2010
SOMETHING HAS TO BE WRONG..MY 4 PARTS I SENT BACK WERE TAKEN OFF ..NOW THERE ARE 4 NEW PARTS THEY WANT AND ONE INCLUDES A BRAKE LITE SWITCH ON A CAMPAIGN...CHECK YOUR LISTS..
Heated Washer Fluid Recall 10153 - 07/16/2010
What do we do with fleet vehicles that come in for this recall? It's confusing on whether or not a check gets issued for the recall, according to what is written in the actual recall itself.
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
B CLAIM LABOR OP??TIME?? - 08/03/2010
... go back this far we do not have a labor op or time. Normally in this case we would look up a like vehicle but the time guides do not go back far enough for a power antenna. Does anyone have a suggestion? ...
Re: Camaro SS Badge and spoiler install - 03/19/2012
Mark check out october 2011 newsletter page 3 .. there is a small article at the top right...hope this is what you are looking for
Re: 2009 Chev Aveo - 03/22/2012
... drivers and they tear through clutches at alarming rates. This might be a good place to use the new goodwill policies GM has come out with. Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty...
Re: USED CAR - BATTERY - 01/31/2012
Here lately every battery i have submitted has been restricted and i had to H-Route for auth...Don"t know how long the vehicle has been sitting on the lot but i would think this would be Used Car Dept. maintanence...
Transportation Claim on Overnight Delivery - 02/20/2012
I had a vehicle dropped overnight and it has damage. I found the transportation claim letter of notification to fill out. I was wondering if I send it in with a signed copy of the delivery receipt or do I withhold our signature?
Re: Moved: What is your LEAST? - 03/28/2012
I have one that will always pay eventually but I have to jump through a lot of hoops to get there. I can't think of the name though! It is either Royal Admin. or Vehicle One I believe.
Re: GM Dealer Rent-A-Car - 04/06/2012
We are enrolled in the rent a car program,And have three vehicles where we get $42.00 over night and $21.00 for same day rental.Which is nice not having to call enterprise all the time!
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Re: Silverado HD PDI form? - 01/04/2012
it is confusing i checked vehicle builds on some 2500's and only saw some hd towing packages and other things like a Z82 package ..other than that no there is no way to tell
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Re: Is Pre Authorization needed for replacing the rear window? - 02/24/2012
... scenario. We got an auth to do it from our service rep because it was the third time for the same vehicle and it was pretty far out of warranty. I believe the P&P states that windshield glass replacement needs your reps auth but not a pre-auth like...
Window out of calibration - 02/24/2012
I have a 2011 Cruze: Complaint-Drivers front window once closed will open on own... Correction-connected GDS2, cleared currect window learn valve & performed window relearn **** this is new to me, how would I code this ??
Re: Transportation Damage Submissions - 02/06/2012
we dont have a body shop but do use one locally,but my service manager checks in all the vehicles and makes the transportation claim job cards when needed and i look up all the labor times paint material and etc, needed for each repair and submit it to...
Courtesy deliveries - PDI - 02/07/2012
We have new owners & my business manager is asking "How the money for a PDI is generated on a courtesy delivery" --- since I do nothing with PDI at all ... I didnt know ---- does anyone know the answer ???
Re: Diag time punch recording - 07/09/2012
Thanks! I knew I read something recently about it and I should know now to check my newsletters instead of hopping right to the P&P.
Re: $25.00 GM coupons - 06/15/2012
... opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to simply have these opcodes bypass the repeat repair flag since they are used over. ...
Sign in Change - 06/21/2012
... screen to sign in on, and now it's totally different. It's not nice to throw the blonde something new, I don't do well with change. Just curious if anyone else has noticed anything different. ...
Re: cpo maintenance rejecting - 06/21/2012
... HAS BEEN DOCUMENTED BY YOUR SERVICE ADVISORS. HOW CLOSE TO "NEAR" 0% HAVE YOU FOUND WITH VEHICLE REQUIRING AN OIL CHANGE. HOW "NEAR" TO 0% WILL JUSTIFY SUBMITTING A CLAIM? DOES ANY HAVE AN ESTABLISHED GUIDELINE, LIKE OIL LIFE REMAINING MUST BE AT ...
Re: cpo maintenance rejecting - 06/22/2012
... 2 Year or 30,000 Mile Maintenance Plan services should be scheduled in strict accordance with the vehicle‟s Oil Life Monitor system or as otherwise stated in the owner‟s manual. Dealer-ship repair order documentation must include the percent oil...
Re: cpo maintenance rejecting - 06/22/2012
... the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding CPO vehicles? Answer: Please see the Operation Guide attached. You can find links to the Operations Guides on the main page of the GM Certified Used Vehicles...
Recall 12045 and Lock Cylinder Coding - 05/31/2012
Has anyone else been asked by their parts department if they get any allowance for coding the new ignition lock cylinder on this recall? Apparently they come blank and have to be coded but according to the recall there is no net allowance for this service....
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
I know I have seen a document showing the process for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close...
Re: GMPP and the WPC - 05/12/2012
... statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" Those are all transaction types and...
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
cpo maintenance rejecting - 05/04/2012
I need help submitting a CPO Maint claim. I followed the guidelines from the Warr Newsletter. it was a PDEXO so I used opcode Z2328 and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried...
Re: TRANSPORTATION CLAIM OLH - 04/11/2012
The vehicle is considered to have "extensive" damage if damage to the welded panels is in excess of 8 hours repair time. If that is the case, you need to call DBC before any repairs start on the car. DBC gives you instructions on how to proceed. Check...
Re: GM Tire Program - 04/12/2012
Sounds like your parts dept. either got confused on the new process or are trying to get you to do their work (What? NO! never!) LOL!
Re: LABOR CODE J3250 - 12/19/2011
Thanks for the clue. We had replaced the radiator coolant surge tank AND the Diesel Exhaust Fluid tank on the same vehicle, and I had put the wrong tank number on the labor code. For some reason the labor code for changing the DEF tank allowed me to charge...
Silverado HD PDI form? - 01/03/2012
... form? As far as I can tell from the VIN card decoder, there is no way to tell from the VIN and the Vehicle build doesn't seem to be much help either. Just wondering how you are figuring out which form to use?? Thanks!...
Re: Silverado HD PDI form? - 01/03/2012
... side of the truck if there is an HD emblem or not when they check in the trucks..i did check the vehicle build on two trucks and no help there at all.. ...
Re: Is anyone else on Arkona?? - 11/21/2011
... call tech assist and they are even dumber than I am about this crap. They finally uploaded the newest update and lo and behold, the problem is solved. I have been uploading to Global when I finally loose my cool but it makes things more difficult for...
Re: add accessories to build - 11/28/2011
What is your dealership's process to let you know what accessories have been added to a vehicle? How many dealerships automatically give accessory adds to the warranty department at the time of sale?
SPECIAL COVERAGE #10054 - 09/07/2011
... out) & now wants a reimbursement due to they received a letter in the mail from GM regarding new special policy. *** my question ** with this policy stating GM pays 50% - how would I figure / submit this ????...
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Re: Is Pre Authorization needed for replacing the rear window? - 02/24/2012
... scenario. We got an auth to do it from our service rep because it was the third time for the same vehicle and it was pretty far out of warranty. I believe the P&P states that windshield glass replacement needs your reps auth but not a pre-auth like...
Window out of calibration - 02/24/2012
I have a 2011 Cruze: Complaint-Drivers front window once closed will open on own... Correction-connected GDS2, cleared currect window learn valve & performed window relearn **** this is new to me, how would I code this ??
Re: Transportation Damage Submissions - 02/06/2012
we dont have a body shop but do use one locally,but my service manager checks in all the vehicles and makes the transportation claim job cards when needed and i look up all the labor times paint material and etc, needed for each repair and submit it to...
Courtesy deliveries - PDI - 02/07/2012
We have new owners & my business manager is asking "How the money for a PDI is generated on a courtesy delivery" --- since I do nothing with PDI at all ... I didnt know ---- does anyone know the answer ???
Re: Diag time punch recording - 07/09/2012
Thanks! I knew I read something recently about it and I should know now to check my newsletters instead of hopping right to the P&P.
Re: $25.00 GM coupons - 06/15/2012
... opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to simply have these opcodes bypass the repeat repair flag since they are used over. ...
Sign in Change - 06/21/2012
... screen to sign in on, and now it's totally different. It's not nice to throw the blonde something new, I don't do well with change. Just curious if anyone else has noticed anything different. ...
Re: cpo maintenance rejecting - 06/21/2012
... HAS BEEN DOCUMENTED BY YOUR SERVICE ADVISORS. HOW CLOSE TO "NEAR" 0% HAVE YOU FOUND WITH VEHICLE REQUIRING AN OIL CHANGE. HOW "NEAR" TO 0% WILL JUSTIFY SUBMITTING A CLAIM? DOES ANY HAVE AN ESTABLISHED GUIDELINE, LIKE OIL LIFE REMAINING MUST BE AT ...
Re: cpo maintenance rejecting - 06/22/2012
... 2 Year or 30,000 Mile Maintenance Plan services should be scheduled in strict accordance with the vehicle‟s Oil Life Monitor system or as otherwise stated in the owner‟s manual. Dealer-ship repair order documentation must include the percent oil...
Re: cpo maintenance rejecting - 06/22/2012
... the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding CPO vehicles? Answer: Please see the Operation Guide attached. You can find links to the Operations Guides on the main page of the GM Certified Used Vehicles...
Recall 12045 and Lock Cylinder Coding - 05/31/2012
Has anyone else been asked by their parts department if they get any allowance for coding the new ignition lock cylinder on this recall? Apparently they come blank and have to be coded but according to the recall there is no net allowance for this service....
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
I know I have seen a document showing the process for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close...
Re: GMPP and the WPC - 05/12/2012
... statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" Those are all transaction types and...
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
cpo maintenance rejecting - 05/04/2012
I need help submitting a CPO Maint claim. I followed the guidelines from the Warr Newsletter. it was a PDEXO so I used opcode Z2328 and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried...
Re: TRANSPORTATION CLAIM OLH - 04/11/2012
The vehicle is considered to have "extensive" damage if damage to the welded panels is in excess of 8 hours repair time. If that is the case, you need to call DBC before any repairs start on the car. DBC gives you instructions on how to proceed. Check...
Re: GM Tire Program - 04/12/2012
Sounds like your parts dept. either got confused on the new process or are trying to get you to do their work (What? NO! never!) LOL!
Re: LABOR CODE J3250 - 12/19/2011
Thanks for the clue. We had replaced the radiator coolant surge tank AND the Diesel Exhaust Fluid tank on the same vehicle, and I had put the wrong tank number on the labor code. For some reason the labor code for changing the DEF tank allowed me to charge...
Silverado HD PDI form? - 01/03/2012
... form? As far as I can tell from the VIN card decoder, there is no way to tell from the VIN and the Vehicle build doesn't seem to be much help either. Just wondering how you are figuring out which form to use?? Thanks!...
Re: Silverado HD PDI form? - 01/03/2012
... side of the truck if there is an HD emblem or not when they check in the trucks..i did check the vehicle build on two trucks and no help there at all.. ...
Re: Is anyone else on Arkona?? - 11/21/2011
... call tech assist and they are even dumber than I am about this crap. They finally uploaded the newest update and lo and behold, the problem is solved. I have been uploading to Global when I finally loose my cool but it makes things more difficult for...
Re: add accessories to build - 11/28/2011
What is your dealership's process to let you know what accessories have been added to a vehicle? How many dealerships automatically give accessory adds to the warranty department at the time of sale?
SPECIAL COVERAGE #10054 - 09/07/2011
... out) & now wants a reimbursement due to they received a letter in the mail from GM regarding new special policy. *** my question ** with this policy stating GM pays 50% - how would I figure / submit this ????...
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Re: EMRP 48/36 MG ENHANCED ?????? - 08/06/2011
I have one of those in my shop now. The vehicle was bought from Enterprise and they included an extended warranty w/the sale. This Cad has been in before and it works just like any GMPP Service Contract.
Re: DRAC cars - 08/18/2011
As of January of this year the rental rates changed. Nearly all vehicles are now $38/day. The only ones that get $47 are Cadillacs. See Global Connect message G_0000074498 for full details.
Re: Special Policy 10240 with collateral damage - 07/29/2011
Just spoke with DBC, they said SOME of the vehicles that shows valid for this special coverage actually should not have been flagged on VIS. So Mark, you were right in the guess that the specail policy didn't apply. I wish the person who included the...
EMRP 48/36 MG ENHANCED ?????? - 08/02/2011
Has anyone ever seen EMRP 48/36 MG ENHANCED show up on vehicle summary???? I've never seen it!! Not sure what is covered etc...any and all help on this one is greatly appreciated.
Re: Wheel Refinishing Shipping Charges?? - 08/02/2011
mark i have seen something about wheel refinishing somewhere in the past few months so its not removed, possibly in one of the newsletters or a bulletin...in know this doesnt help much..
Re: - 08/11/2011
... the vehicle was originally placed in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%....
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Re: customer enthusiasm - 08/17/2011
In the August 2011 newsletter it stated "The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty." So you would only use the customer enthusiasm button...
Re: Business Choice - 09/15/2011
... i am not mistaken the accessories get billed thru the business choice program and get added to the vehicle build..i get confused about this too, glad to know we are not the ones who seem not to know whats going on......
Re: Certified Service - 03/23/2011
... don't have to do these any more. HUGE pain in the rump. As far as keeping track, we just check vehicle history in ADP prior to the service. They are entitled to 4 services (LOF/ROT) during the year. We also wrote the date & mileage on their cards,...
Re: Towing - 03/03/2011
the vehicle should be towed to the nearest dealer that is correct..you must have a axle pin camp..i had several with different amounts of towing charges and we were the nearest dealer,i had one that was over $100 i had to get authorization for and put...
Dumb Question on GMPP courtesy cars - 03/10/2011
Does GMPP follow the same rental car year and make stipulations as GM? GM warranty will only pay if rental used is within 2 model years and obviously a GM vehicle but will GMPP pay for it if it's beyond 2 model years?
Re: Dumb Question on GMPP courtesy cars - 03/11/2011
My dealership has a small in-house loaner/rental fleet and as of January we only have one vehicle that's within the 2 model year rule, all others are 2008's and one our advisors was using the 2008's for warranty not realizing that they were too old to...
Re: Flywheel Housing Seal opcode - 04/04/2011
The vehicle is an express van that was converted into a big box truck. He could not put it on the lift and had to jack up the front end to access the trans. Also, there was a HUGE amount of time in diagnosis as there were multiple areas that were covered...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
[quote] Karyl: I thought I seen in one of the newsletters information about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
[quote] hkchevy1: [quote] Karyl: I thought I seen in one of the newsletters information about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and...
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/14/2011
Close the PDI ticket and make a new one for the added things sales is looking for. Once the PDI is accepted, I usually don't have any trouble getting the second job card to pay. We haven't gotten to the VOLT yet, we're in the west but it works on o...
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/18/2011
Yes, but we still submit for the fluid adds. And once those are accepted to be paid, I never get the error of the vehicle not being in service.
Accessories for "Business Choice" Sales Program - 05/17/2011
We have several customers who purchased vehicle through the "GM Business Choice" incentive program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but...
claim returned as pending after being paid. - 05/17/2011
... to leave it as pending and they will call me back..Anyone had this happen ???? this is something new to me....thanks...
labor operation - 04/26/2011
working on a 2008 gmc sierra looking for the labor op to replace an ignition key..op s0011 is restricted cannot use it..E7005 is not available for thie year vehicle..any help would be appreciated..thanks
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
... A S/O RADIO INSTALLED (RADIO HERE SO LONG WAITING ON CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE LABOR OP FOR INSTALL ONLY ????...
Re: PRE-AUTH - 04/08/2011
YOU DON'T HAVE TO FILL OUT ANYTHING FROM THE FIRST SCREEN, JUST GO RIGHT TO THE BOTTOM AND CLICK NEW THEN IT SHOULD TAKE YOU TO THE NEXT SCREEN IMMEDIATELY WHERE YOU WOULD START MAKING CHOICES FOR GM OR MIC.....I JUST TRIED IT AND IT WORKED. GOOD L...
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Re: EMRP 48/36 MG ENHANCED ?????? - 08/06/2011
I have one of those in my shop now. The vehicle was bought from Enterprise and they included an extended warranty w/the sale. This Cad has been in before and it works just like any GMPP Service Contract.
Re: DRAC cars - 08/18/2011
As of January of this year the rental rates changed. Nearly all vehicles are now $38/day. The only ones that get $47 are Cadillacs. See Global Connect message G_0000074498 for full details.
Re: Special Policy 10240 with collateral damage - 07/29/2011
Just spoke with DBC, they said SOME of the vehicles that shows valid for this special coverage actually should not have been flagged on VIS. So Mark, you were right in the guess that the specail policy didn't apply. I wish the person who included the...
EMRP 48/36 MG ENHANCED ?????? - 08/02/2011
Has anyone ever seen EMRP 48/36 MG ENHANCED show up on vehicle summary???? I've never seen it!! Not sure what is covered etc...any and all help on this one is greatly appreciated.
Re: Wheel Refinishing Shipping Charges?? - 08/02/2011
mark i have seen something about wheel refinishing somewhere in the past few months so its not removed, possibly in one of the newsletters or a bulletin...in know this doesnt help much..
Re: - 08/11/2011
... the vehicle was originally placed in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%....
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Re: customer enthusiasm - 08/17/2011
In the August 2011 newsletter it stated "The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty." So you would only use the customer enthusiasm button...
Re: Business Choice - 09/15/2011
... i am not mistaken the accessories get billed thru the business choice program and get added to the vehicle build..i get confused about this too, glad to know we are not the ones who seem not to know whats going on......
Re: Certified Service - 03/23/2011
... don't have to do these any more. HUGE pain in the rump. As far as keeping track, we just check vehicle history in ADP prior to the service. They are entitled to 4 services (LOF/ROT) during the year. We also wrote the date & mileage on their cards,...
Re: Towing - 03/03/2011
the vehicle should be towed to the nearest dealer that is correct..you must have a axle pin camp..i had several with different amounts of towing charges and we were the nearest dealer,i had one that was over $100 i had to get authorization for and put...
Dumb Question on GMPP courtesy cars - 03/10/2011
Does GMPP follow the same rental car year and make stipulations as GM? GM warranty will only pay if rental used is within 2 model years and obviously a GM vehicle but will GMPP pay for it if it's beyond 2 model years?
Re: Dumb Question on GMPP courtesy cars - 03/11/2011
My dealership has a small in-house loaner/rental fleet and as of January we only have one vehicle that's within the 2 model year rule, all others are 2008's and one our advisors was using the 2008's for warranty not realizing that they were too old to...
Re: Flywheel Housing Seal opcode - 04/04/2011
The vehicle is an express van that was converted into a big box truck. He could not put it on the lift and had to jack up the front end to access the trans. Also, there was a HUGE amount of time in diagnosis as there were multiple areas that were covered...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
[quote] Karyl: I thought I seen in one of the newsletters information about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and cracked the window...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
[quote] hkchevy1: [quote] Karyl: I thought I seen in one of the newsletters information about subsequent damage to a vehicle during repair. We had a customer come in with a door that would not unlock at all. My technician damaged the door panel and...
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/14/2011
Close the PDI ticket and make a new one for the added things sales is looking for. Once the PDI is accepted, I usually don't have any trouble getting the second job card to pay. We haven't gotten to the VOLT yet, we're in the west but it works on o...
Re: VOLTS -- WARRANTY REPAIR VS IN-SERVICE DATE - 04/18/2011
Yes, but we still submit for the fluid adds. And once those are accepted to be paid, I never get the error of the vehicle not being in service.
Accessories for "Business Choice" Sales Program - 05/17/2011
We have several customers who purchased vehicle through the "GM Business Choice" incentive program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but...
claim returned as pending after being paid. - 05/17/2011
... to leave it as pending and they will call me back..Anyone had this happen ???? this is something new to me....thanks...
labor operation - 04/26/2011
working on a 2008 gmc sierra looking for the labor op to replace an ignition key..op s0011 is restricted cannot use it..E7005 is not available for thie year vehicle..any help would be appreciated..thanks
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
... A S/O RADIO INSTALLED (RADIO HERE SO LONG WAITING ON CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE LABOR OP FOR INSTALL ONLY ????...
Re: PRE-AUTH - 04/08/2011
YOU DON'T HAVE TO FILL OUT ANYTHING FROM THE FIRST SCREEN, JUST GO RIGHT TO THE BOTTOM AND CLICK NEW THEN IT SHOULD TAKE YOU TO THE NEXT SCREEN IMMEDIATELY WHERE YOU WOULD START MAKING CHOICES FOR GM OR MIC.....I JUST TRIED IT AND IT WORKED. GOOD L...
MULTIPOINT INSPECTIONS - 05/14/2011
My service mamnger told me yesterday that GM does not want us doing multipoint inspections on vehicles that are in for warranty work? Has anyone else heard of this?
Re: MULTIPOINT INSPECTIONS - 05/16/2011
... which could be found during a multi-point inspection. But you should do an inspection on every vehicle for maintanence issues. From what I have read GM wants you to do inspections, just don't go looking for things to do under warranty, unless it i...
Re: PDI w CEL - 05/31/2011
When the PDI ticket gets written the advisor should make a job for something like "On vehicle delivery found SES light on", and diagnose and repair as normal under warranty. Might have to give it an "A" auth. if it rejects, but from the info you gave...
Re: Labor op Z6999 pdi fluids - 06/02/2011
THERE IS AN ARTICLE IN THE MARCH 2011 NEWSLETTER ON PAGE 5 ABOUT THIS..THERE IS A CEILING ON FLUIDS..YOU CAN USE THE AMOUNT USED AND DOCUMENT REASON FOR EXCESS FLUID AND SUBMITT THE CLAIM AS IS AND MONITOR THE CLAIM OR ATTEMPT TO APPLY THE "P" CODE/DEALER...
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
WE HAVE A "VOLT" CUSTOMER WITH NOTHING BE PROBLEMS WITH HER VEHICLE...... SHE HAS BEEN OFFERED A GMPP CONTRACT AS A GOODWILL OFFERING..... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE...
Re: ZSET REJECT - 06/16/2011
That's the weird thing, fog lamps are not listed on the vehicle build. I suppose it's a call to the DBC to find out if there's some glitch somewhere. I usually doubt my what I know first though. Thanks for the thought tho.
GM Radio Upgrade ? - 11/18/2010
We have a 2010 Chev Silverado that we upgraded from a base UM7 radio to a U1C. Is it necessary to update the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any...
Re: LPO for Camaro - 12/29/2010
... on Global Connect or Global Warranty management. Enter the last 8 digits of the VIN, click on Vehicle build and find the RPO code of the camaro accessory package. To find the labor time go to Service Information (SI) and enter the VIN, click labor...
Re: GM Radio Upgrade ? - 11/19/2010
... the customer has problems later with the radio that the system will reject any claim thinking the vehicle still has the base radio....
The 2011 edition Official Warranty Guides are now in-stock! - 01/11/2011
... extensions, and other pertinent warranty information. Quickly identify factory warranty on all vehicles! Click here to get yours today! Remember, Warranty Administration Program members receive a 10% discount, use coupon code "member"....
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
Re: GM warranty quiz jan 11-2 - 01/25/2011
... about this too much but, the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be allowable, right?...
Re: PDI Fluid adds article - 02/11/2011
... 2010 at $8. We justify this amount by the quantity of windshield washer fluid we add to every new vehicle. Cars get approximately 1 gallon and trucks get 1.5 gallons. Using part #1051515 x 2 ($4.57 for 32 oz.)with mark up of 40% 1 gallon would be...
Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
Re: RPO - 06/15/2009
Depending on the year, the vis will tell you under vehicle build. If it doesn't show there give the vin to the parts department and they can tell you.
Another fuel question - 06/18/2009
... Found evap system vent solenoid faulty & replaced it. Afterwards, we put $10 gas in to verify vehicle would accept fuel. Can we get paid for the gas? Put it in net with good notes?...
Re: Another fuel question - 06/18/2009
... TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR THE DEALERSHIP. WE DON'T REIMBURSE THE CUSTOMER FOR FUEL CONSUMED DURING THE COURSE OF A REPAIR, WHY SHOULD...
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
WINS VERSUS DCS - 07/20/2009
I am new and would like some opinions on which system everyone uses. If I use WINS how do I close my ro's? I have been using DCS and close the ro and then submit the claim. I have tried to close the ro before submitting the claim but it will not let...
2004 TAHOE LABOR OPS - 07/30/2009
... DO IS RESOLDER A TERMINAL ON GLASS "WOULD THIS BE COVERED BY GMPP" ??? LABOR OP ??? ---- ALSO SAME VEHICLE: WE REPLACED A BROKEN LATCH PT#12478359 LATCH R/SEAT #2 LOAD FLOOR GP 16.716 ... UNABLE TO LOCATE LABOR OP ------ PLEASE ASSIST MY "BRAIN CRAM...
Re: WILL WE SURVIVE???? - 04/28/2009
We are a BPG store. The news about Pontiac is a slight blow, but not to different from when they discontinued Oldsmobile. Fortunatly we stay busy in service and are doing pretty well. It will hit small dealers hard. It forces everyone to step up their...
Re: AFTERMARKET ROTORS - 05/12/2009
I do not belive a aftermarket rotor should have been used. Per the customers new car warranty the are to get GM replacement parts not aftermarket.
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... takes a no problem found of fixes the complaint. We do a once over the veh just like all vehicles just to scope out possible work. ...
PDI TIME FOR 2009 G3??? - 05/11/2009
DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE.
My service mamnger told me yesterday that GM does not want us doing multipoint inspections on vehicles that are in for warranty work? Has anyone else heard of this?
Re: MULTIPOINT INSPECTIONS - 05/16/2011
... which could be found during a multi-point inspection. But you should do an inspection on every vehicle for maintanence issues. From what I have read GM wants you to do inspections, just don't go looking for things to do under warranty, unless it i...
Re: PDI w CEL - 05/31/2011
When the PDI ticket gets written the advisor should make a job for something like "On vehicle delivery found SES light on", and diagnose and repair as normal under warranty. Might have to give it an "A" auth. if it rejects, but from the info you gave...
Re: Labor op Z6999 pdi fluids - 06/02/2011
THERE IS AN ARTICLE IN THE MARCH 2011 NEWSLETTER ON PAGE 5 ABOUT THIS..THERE IS A CEILING ON FLUIDS..YOU CAN USE THE AMOUNT USED AND DOCUMENT REASON FOR EXCESS FLUID AND SUBMITT THE CLAIM AS IS AND MONITOR THE CLAIM OR ATTEMPT TO APPLY THE "P" CODE/DEALER...
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
WE HAVE A "VOLT" CUSTOMER WITH NOTHING BE PROBLEMS WITH HER VEHICLE...... SHE HAS BEEN OFFERED A GMPP CONTRACT AS A GOODWILL OFFERING..... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE...
Re: ZSET REJECT - 06/16/2011
That's the weird thing, fog lamps are not listed on the vehicle build. I suppose it's a call to the DBC to find out if there's some glitch somewhere. I usually doubt my what I know first though. Thanks for the thought tho.
GM Radio Upgrade ? - 11/18/2010
We have a 2010 Chev Silverado that we upgraded from a base UM7 radio to a U1C. Is it necessary to update the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any...
Re: LPO for Camaro - 12/29/2010
... on Global Connect or Global Warranty management. Enter the last 8 digits of the VIN, click on Vehicle build and find the RPO code of the camaro accessory package. To find the labor time go to Service Information (SI) and enter the VIN, click labor...
Re: GM Radio Upgrade ? - 11/19/2010
... the customer has problems later with the radio that the system will reject any claim thinking the vehicle still has the base radio....
The 2011 edition Official Warranty Guides are now in-stock! - 01/11/2011
... extensions, and other pertinent warranty information. Quickly identify factory warranty on all vehicles! Click here to get yours today! Remember, Warranty Administration Program members receive a 10% discount, use coupon code "member"....
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
Re: GM warranty quiz jan 11-2 - 01/25/2011
... about this too much but, the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be allowable, right?...
Re: PDI Fluid adds article - 02/11/2011
... 2010 at $8. We justify this amount by the quantity of windshield washer fluid we add to every new vehicle. Cars get approximately 1 gallon and trucks get 1.5 gallons. Using part #1051515 x 2 ($4.57 for 32 oz.)with mark up of 40% 1 gallon would be...
Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
Re: RPO - 06/15/2009
Depending on the year, the vis will tell you under vehicle build. If it doesn't show there give the vin to the parts department and they can tell you.
Another fuel question - 06/18/2009
... Found evap system vent solenoid faulty & replaced it. Afterwards, we put $10 gas in to verify vehicle would accept fuel. Can we get paid for the gas? Put it in net with good notes?...
Re: Another fuel question - 06/18/2009
... TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR THE DEALERSHIP. WE DON'T REIMBURSE THE CUSTOMER FOR FUEL CONSUMED DURING THE COURSE OF A REPAIR, WHY SHOULD...
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
WINS VERSUS DCS - 07/20/2009
I am new and would like some opinions on which system everyone uses. If I use WINS how do I close my ro's? I have been using DCS and close the ro and then submit the claim. I have tried to close the ro before submitting the claim but it will not let...
2004 TAHOE LABOR OPS - 07/30/2009
... DO IS RESOLDER A TERMINAL ON GLASS "WOULD THIS BE COVERED BY GMPP" ??? LABOR OP ??? ---- ALSO SAME VEHICLE: WE REPLACED A BROKEN LATCH PT#12478359 LATCH R/SEAT #2 LOAD FLOOR GP 16.716 ... UNABLE TO LOCATE LABOR OP ------ PLEASE ASSIST MY "BRAIN CRAM...
Re: WILL WE SURVIVE???? - 04/28/2009
We are a BPG store. The news about Pontiac is a slight blow, but not to different from when they discontinued Oldsmobile. Fortunatly we stay busy in service and are doing pretty well. It will hit small dealers hard. It forces everyone to step up their...
Re: AFTERMARKET ROTORS - 05/12/2009
I do not belive a aftermarket rotor should have been used. Per the customers new car warranty the are to get GM replacement parts not aftermarket.
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... takes a no problem found of fixes the complaint. We do a once over the veh just like all vehicles just to scope out possible work. ...
PDI TIME FOR 2009 G3??? - 05/11/2009
DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE.
LSG PARTS - 05/07/2009
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
Since the vehicle never left, I always use one complaint one line as a rule of thumb. If there was a clunk and a rattle then he would add the line. The tech. is responsible for verifing repairs when they are complete. Sounds like he may have let on...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... fact they had drove it for several miles. When attempting to program it kept telling us to install new IPC. Needless to say the Repair Shop had to buy another IPC and pay us to install it and program it....
Re: THE GOOD LORD AND GOOD CUSTOMERS - 04/21/2009
WELL, I HAVE GOOD NEWS TO REPORT. THE LITTLE OLD LADY WAS SO ELATED. THE SERVICE ADVISOR TOLD HER THAT AN ANGEL TOOK CARE OF HER BILL AND THAT SHE OWED US NOTHING. SHE WANTED TO KNOW THE NAME OF THE ANGEL. I HAD TEARS IN MY EYES WATCHING HER SHOCK. SHE...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
I had this same question. I called the local Caddy dealer who said that the vehicle is covered bumper to bumoper same guidelines as any cert. used veh. just longer period, no damage coverage, no maitnance coverage.
FYI-IPC special policy, T5687 - 04/10/2009
... for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by Tues. and are supposed to call back. Will update when I...
Re: OLD RECALL LISTING ???? - 04/10/2009
... SUCH. OR CALL DBC AND ASK THEM YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We received a call from an independent repair shop (non GM) saying they have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they...
Re: J6354 - 03/13/2009
I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles.
Re: Monday morning brain fog-- goodwill question - 03/23/2009
... pays labor for 70-80 K mileage. Msg # G_0000024565 with updated bulletin # 07187C attached. New version of bulletin won't pull up in SI quite yet-seems to lag a day behind the message. ...
Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
If you look in LTG under the 05 Cobalt it does have the power train coverage listing in the preface, like for the 07 vehicles. Not sure if it's all the same or any differences from 07 coverages.
Re: CLAIM TYPE D - 03/09/2009
... mileage in the comment section. This may come back to haunt you if you do another claim on this vehicle though. Maybe you should check with your AVM to see what he/she thinks? ...
Re: About Two Hours - 03/05/2009
I always love when customers do not think. How are we suppost to work on their vehicle if they have it elsewhere? Then it is our fault. We get this all the time.
Re: Cylinder head gasket replacement - 03/12/2009
Wow, confusing. I was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has...
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
DBC - 03/04/2009
I recently had to call the DBC. I was calling in regards to a debitted trans claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked...
TRANS REPLACEMENT - 03/03/2009
2006 BUICK LESABRE // IN SERVICE DATE 6/24/01 CUST CAME IN ON 2/23/09 MILES 89,508 .... WE REPLACED TRANSMISSION UNDER WARRANTY --- I AM HAVING A AS TO WHAT THE NEW WARRANTY WOULD BE (12/12 OR 3/36 OR ???)
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT VEHICLE? IF IT'S STILL UNDER 36/36 IT'S NOT A TYPE B BUT A AUTH B. ARE YOU USING THE WARRANTY CLAIM CODE AS THE FAIL CODE?
Re: Recall Summary - 02/20/2009
I have a 2/2008 version in my J&L binder... I think I got it last March with the newsletter. You can order one online from this website too, I think.
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... NOW MY DILEMMA, I NOW NEED TO CLEAR THIS RECALL OFF THE VIS WITHOUT THE CUSTOMER BRINGING IN THE VEHICLE FOR THE WORK. I OPENED A REPAIR ORDER FOR THE VEHICLE AND CHARGED OUT THE RECALL LABOR OP WITH NO TIME OR PARTS WITH A STORY SIMILAR TO THE ONE...
Re: Replaced starter - 02/24/2009
Did you use CLAIM TYPE B or AUTH CODE B--To get the claim type invalid reject sounds like you might have used Claim Type B. If vehicle is within regular warranty, it's AUTH CODE B not Claim Type B. Worth another look =-)
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
RECALL - 02/13/2009
... REFUSING TO PAY TO HAVE PLENUM REPLACED AND SAYS HE IS GOING TO HAVE CAR TOWED TO JUNK YARD. (VEHICLE IS NOT RUNNING NOW DUE TO PLENUM FAILURE). WHAT ARE OUR OPTION? ...
Re: RECALL - 02/16/2009
I know, but it just struck me as funny. You are right... the more people pay for a vehicle, the less they want to maintain it. I worked for a Toyota/Subaru dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for...
Re: GM Claim memo - 01/06/2009
... on the quiz was the "last credit memo" of the year. well, my credit memo on dec 19 has our new rate on it, so i think my answer is correct . i don't remember which quiz it was though....
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***
Re: CLARIFICATION: HOW WOULD YOU HANDLE ?? - 04/23/2009
Since the vehicle never left, I always use one complaint one line as a rule of thumb. If there was a clunk and a rattle then he would add the line. The tech. is responsible for verifing repairs when they are complete. Sounds like he may have let on...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... fact they had drove it for several miles. When attempting to program it kept telling us to install new IPC. Needless to say the Repair Shop had to buy another IPC and pay us to install it and program it....
Re: THE GOOD LORD AND GOOD CUSTOMERS - 04/21/2009
WELL, I HAVE GOOD NEWS TO REPORT. THE LITTLE OLD LADY WAS SO ELATED. THE SERVICE ADVISOR TOLD HER THAT AN ANGEL TOOK CARE OF HER BILL AND THAT SHE OWED US NOTHING. SHE WANTED TO KNOW THE NAME OF THE ANGEL. I HAD TEARS IN MY EYES WATCHING HER SHOCK. SHE...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
I had this same question. I called the local Caddy dealer who said that the vehicle is covered bumper to bumoper same guidelines as any cert. used veh. just longer period, no damage coverage, no maitnance coverage.
FYI-IPC special policy, T5687 - 04/10/2009
... for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by Tues. and are supposed to call back. Will update when I...
Re: OLD RECALL LISTING ???? - 04/10/2009
... SUCH. OR CALL DBC AND ASK THEM YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We received a call from an independent repair shop (non GM) saying they have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they...
Re: J6354 - 03/13/2009
I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles.
Re: Monday morning brain fog-- goodwill question - 03/23/2009
... pays labor for 70-80 K mileage. Msg # G_0000024565 with updated bulletin # 07187C attached. New version of bulletin won't pull up in SI quite yet-seems to lag a day behind the message. ...
Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
If you look in LTG under the 05 Cobalt it does have the power train coverage listing in the preface, like for the 07 vehicles. Not sure if it's all the same or any differences from 07 coverages.
Re: CLAIM TYPE D - 03/09/2009
... mileage in the comment section. This may come back to haunt you if you do another claim on this vehicle though. Maybe you should check with your AVM to see what he/she thinks? ...
Re: About Two Hours - 03/05/2009
I always love when customers do not think. How are we suppost to work on their vehicle if they have it elsewhere? Then it is our fault. We get this all the time.
Re: Cylinder head gasket replacement - 03/12/2009
Wow, confusing. I was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has...
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
DBC - 03/04/2009
I recently had to call the DBC. I was calling in regards to a debitted trans claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked...
TRANS REPLACEMENT - 03/03/2009
2006 BUICK LESABRE // IN SERVICE DATE 6/24/01 CUST CAME IN ON 2/23/09 MILES 89,508 .... WE REPLACED TRANSMISSION UNDER WARRANTY --- I AM HAVING A AS TO WHAT THE NEW WARRANTY WOULD BE (12/12 OR 3/36 OR ???)
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT VEHICLE? IF IT'S STILL UNDER 36/36 IT'S NOT A TYPE B BUT A AUTH B. ARE YOU USING THE WARRANTY CLAIM CODE AS THE FAIL CODE?
Re: Recall Summary - 02/20/2009
I have a 2/2008 version in my J&L binder... I think I got it last March with the newsletter. You can order one online from this website too, I think.
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... NOW MY DILEMMA, I NOW NEED TO CLEAR THIS RECALL OFF THE VIS WITHOUT THE CUSTOMER BRINGING IN THE VEHICLE FOR THE WORK. I OPENED A REPAIR ORDER FOR THE VEHICLE AND CHARGED OUT THE RECALL LABOR OP WITH NO TIME OR PARTS WITH A STORY SIMILAR TO THE ONE...
Re: Replaced starter - 02/24/2009
Did you use CLAIM TYPE B or AUTH CODE B--To get the claim type invalid reject sounds like you might have used Claim Type B. If vehicle is within regular warranty, it's AUTH CODE B not Claim Type B. Worth another look =-)
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
RECALL - 02/13/2009
... REFUSING TO PAY TO HAVE PLENUM REPLACED AND SAYS HE IS GOING TO HAVE CAR TOWED TO JUNK YARD. (VEHICLE IS NOT RUNNING NOW DUE TO PLENUM FAILURE). WHAT ARE OUR OPTION? ...
Re: RECALL - 02/16/2009
I know, but it just struck me as funny. You are right... the more people pay for a vehicle, the less they want to maintain it. I worked for a Toyota/Subaru dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for...
Re: GM Claim memo - 01/06/2009
... on the quiz was the "last credit memo" of the year. well, my credit memo on dec 19 has our new rate on it, so i think my answer is correct . i don't remember which quiz it was though....
Diesel Coverage Clarification - 01/07/2009
... list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service manager if possible....
Re: IPC on 04 Trailblazer - 01/20/2009
We just had an 04 Trailblazer in for IPC gauges stuck. My service manager goodwilled the claim. Vehicle was still in empowerment range.
Re: CUSTOMERS SIGNATURES - 01/20/2009
... must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles in inventory, service management is to sign the repair order authorizing the work prior to repair. There is to be a clear understanding...
Re: BOOT-SEAL AT TRANS GEAR SELECTOR - 02/02/2009
... TIME: 0.3 With Tow Haul Switch ADD: 0.3 However, this does not show in the LTG for the new body style Silverado. If it's new style I'd probably use the handle as the closest to labor op....
Engine Warranty Question - 01/14/2009
We are installing a reman engine into a vehicle at 94K. The question is: what is the warranty on the engine when GM pays for this install. If the customer buys it the warranty would be 36 months/100K miles. Is this the same when installed under w...
Re: Engine Warranty Question - 01/15/2009
... are eligible for the longer consumer warranty. Coverage does not apply when replaced during the New Vehicle Limited Warranty period. --So they would receive the full replacement part warranty since they are paying a deductible. Works out great for t...
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 10/14/2008
It is in the P&P 1.2.6 under Cadillac Professional Vehicle Protection Plan. Explains in detail what the coverage is. Hope this helps.
Ring My Bell - 10/09/2008
Recently, after explaining GM's policy to a customer, we aligned a twenty-one thousand mile vehicle with a tire wear issue. The customer paid the bill and left. A day later I got a call from customer assistance asking why the repair wasn't covered by...
Re: Transportation claims - 10/08/2008
I think you can do a Case Add Credit, but you need to call DBC New Veh Damage first--I think they can pre-authorize it and then it will pay. Would be worth the call.
Re: Transportation claims - 10/08/2008
I cannot do a case add credit per Shelly Shannon at the DBC new car department, nor can I 'h'route it either. Very frustrating if you have one of these claims!
Courtesy delivery (dropship) PDI - 09/24/2008
... do you submit the claim to get paid for the PDI? They normally come automatically from GM for the new cars obviously, but what do you submit when it is a courtesy delivery. We have a courtesy delivery once every blue moon! It was for a 2009 Pontiac...
09 Traverse PDI Adds - 10/02/2008
... dealer installed accessories. I looked at bulletin 08-00-89-005B for the payment amount and this vehicle is not on it. Can anybody suggest how I should submit this to pay the tech for installing these? Thanks...
Re: Transportation claims - 10/02/2008
REFER TO P&P ARTICLE 2.1.9,GET AN ESTIMATE FROM YOUR BODY SHOP USING LTG WARRANTY LABOR RATE,CALL DBC NEW VEH DAMAGE,MAKE NO REPAIRS,THEY WILL INSTRUCT YOU AS WHAT YOU NEED TO DO
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
... VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B. This is noted on the vehicle build section in VISS as "replaces factory grille; dlr installed". Any help will be appreciated!...
Re: Claim Lost in the Black Hole???? - 10/06/2008
... I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some computer foul up on the original entry and if you're just resubmitting the same thing again??? Like...
Re: POWERTRAIN COVERAGE - 10/06/2008
AAAhh...Thank you, we are all doin great,my new baby girl is a total sweetheart! thankfully...healthy as can be. Still adjusting to the little things back here on the desk... lol Thanks again for the comment...
Re: Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Hey H&K Chevy...thanks for the help. That tsb doesn't help much. It pertains to up to 2007 vehicles, not 2008.
Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code
CROSS-LINE WARRANTY - 09/16/2008
I WAS CURIOUS DOES ANYONE KNOW -- I AM A CHEVY DEALER ON REYNOLDS SYSTEM, WITH THE NEW CROSSLINE WARRANTY -- HOW WOULD I FIND OUT IF I CAN SUBMIT "SATURN & HUMMER" THRU MY SYSTEM??
Re: CROSS-LINE WARRANTY - 09/16/2008
How does that work? I'm on Reynolds too and non-franchised vehicles come up to a different screen that only closes out the RO, then I have to do a manual claim-- I use E-Claims. Does yours come up to the normal claim entry screen for non-franchised? Wonder...
Re: Tire Warranty on On A Roll Tires - 11/28/2008
We've always been told any tires sold over the counter are warrantied through the tire manufacturer. Only the tires that come on the vehicle or are replaced under GM warranty are covered through GM Warranty (and that's been cut back too!)
Re: How is business? - 11/18/2008
We're in southeast Wisconsin, we're in a slump too. If we sell cars we sell used, not too many new ones. Service is either super slow or super busy. This week service is very busy, but next week it could be slow again. We've had to lay off 2 sales...
Re: How is business? - 11/19/2008
... OF DEALERS HAVE CLOSED UP AROUND US, SO OUR SERVICE DEPT HAS PICKED UP ALITTLE WE HAVE HIRED 2-NEW TECHS .... AS FAR AS SALES: WERE NOT SELLING MUCH EXCEPT USED / SEEMS EVERYONE IS FIXING WHAT THEY HAVE RIGHT NOW IF ANYTHING....
WPC CREDITS - 11/14/2008
IAM BRAND NEW TO THIS POSITION AND MY PARTS MANAGER IS ASKING ME IF IVE SUBMITTED AND OR RECIEVED CORE CREDITS. HOW DO I DO THIS?
Re: Where is everyone? - 11/05/2008
VERY SLOW, BUT WE HAVE NOT HAD TO LAY ANYONE OFF YET. BUT I THINK IT IS COMING. WE HAVE BEEN CUTTING HOURS FIRST. BUT I THINK BY THE END OF THE THIS MONTH PEOPLE WILL BE GETTING LAID OFF. HOPE THE NEW PRESIDENT ELECT CAN HELP THE ECONOMY.
... list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service manager if possible....
Re: IPC on 04 Trailblazer - 01/20/2009
We just had an 04 Trailblazer in for IPC gauges stuck. My service manager goodwilled the claim. Vehicle was still in empowerment range.
Re: CUSTOMERS SIGNATURES - 01/20/2009
... must be retained. Electronic signatures are also acceptable. On dealer owned vehicles, including new and used vehicles in inventory, service management is to sign the repair order authorizing the work prior to repair. There is to be a clear understanding...
Re: BOOT-SEAL AT TRANS GEAR SELECTOR - 02/02/2009
... TIME: 0.3 With Tow Haul Switch ADD: 0.3 However, this does not show in the LTG for the new body style Silverado. If it's new style I'd probably use the handle as the closest to labor op....
Engine Warranty Question - 01/14/2009
We are installing a reman engine into a vehicle at 94K. The question is: what is the warranty on the engine when GM pays for this install. If the customer buys it the warranty would be 36 months/100K miles. Is this the same when installed under w...
Re: Engine Warranty Question - 01/15/2009
... are eligible for the longer consumer warranty. Coverage does not apply when replaced during the New Vehicle Limited Warranty period. --So they would receive the full replacement part warranty since they are paying a deductible. Works out great for t...
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 10/14/2008
It is in the P&P 1.2.6 under Cadillac Professional Vehicle Protection Plan. Explains in detail what the coverage is. Hope this helps.
Ring My Bell - 10/09/2008
Recently, after explaining GM's policy to a customer, we aligned a twenty-one thousand mile vehicle with a tire wear issue. The customer paid the bill and left. A day later I got a call from customer assistance asking why the repair wasn't covered by...
Re: Transportation claims - 10/08/2008
I think you can do a Case Add Credit, but you need to call DBC New Veh Damage first--I think they can pre-authorize it and then it will pay. Would be worth the call.
Re: Transportation claims - 10/08/2008
I cannot do a case add credit per Shelly Shannon at the DBC new car department, nor can I 'h'route it either. Very frustrating if you have one of these claims!
Courtesy delivery (dropship) PDI - 09/24/2008
... do you submit the claim to get paid for the PDI? They normally come automatically from GM for the new cars obviously, but what do you submit when it is a courtesy delivery. We have a courtesy delivery once every blue moon! It was for a 2009 Pontiac...
09 Traverse PDI Adds - 10/02/2008
... dealer installed accessories. I looked at bulletin 08-00-89-005B for the payment amount and this vehicle is not on it. Can anybody suggest how I should submit this to pay the tech for installing these? Thanks...
Re: Transportation claims - 10/02/2008
REFER TO P&P ARTICLE 2.1.9,GET AN ESTIMATE FROM YOUR BODY SHOP USING LTG WARRANTY LABOR RATE,CALL DBC NEW VEH DAMAGE,MAKE NO REPAIRS,THEY WILL INSTRUCT YOU AS WHAT YOU NEED TO DO
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
... VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B. This is noted on the vehicle build section in VISS as "replaces factory grille; dlr installed". Any help will be appreciated!...
Re: Claim Lost in the Black Hole???? - 10/06/2008
... I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some computer foul up on the original entry and if you're just resubmitting the same thing again??? Like...
Re: POWERTRAIN COVERAGE - 10/06/2008
AAAhh...Thank you, we are all doin great,my new baby girl is a total sweetheart! thankfully...healthy as can be. Still adjusting to the little things back here on the desk... lol Thanks again for the comment...
Re: Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Hey H&K Chevy...thanks for the help. That tsb doesn't help much. It pertains to up to 2007 vehicles, not 2008.
Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code
CROSS-LINE WARRANTY - 09/16/2008
I WAS CURIOUS DOES ANYONE KNOW -- I AM A CHEVY DEALER ON REYNOLDS SYSTEM, WITH THE NEW CROSSLINE WARRANTY -- HOW WOULD I FIND OUT IF I CAN SUBMIT "SATURN & HUMMER" THRU MY SYSTEM??
Re: CROSS-LINE WARRANTY - 09/16/2008
How does that work? I'm on Reynolds too and non-franchised vehicles come up to a different screen that only closes out the RO, then I have to do a manual claim-- I use E-Claims. Does yours come up to the normal claim entry screen for non-franchised? Wonder...
Re: Tire Warranty on On A Roll Tires - 11/28/2008
We've always been told any tires sold over the counter are warrantied through the tire manufacturer. Only the tires that come on the vehicle or are replaced under GM warranty are covered through GM Warranty (and that's been cut back too!)
Re: How is business? - 11/18/2008
We're in southeast Wisconsin, we're in a slump too. If we sell cars we sell used, not too many new ones. Service is either super slow or super busy. This week service is very busy, but next week it could be slow again. We've had to lay off 2 sales...
Re: How is business? - 11/19/2008
... OF DEALERS HAVE CLOSED UP AROUND US, SO OUR SERVICE DEPT HAS PICKED UP ALITTLE WE HAVE HIRED 2-NEW TECHS .... AS FAR AS SALES: WERE NOT SELLING MUCH EXCEPT USED / SEEMS EVERYONE IS FIXING WHAT THEY HAVE RIGHT NOW IF ANYTHING....
WPC CREDITS - 11/14/2008
IAM BRAND NEW TO THIS POSITION AND MY PARTS MANAGER IS ASKING ME IF IVE SUBMITTED AND OR RECIEVED CORE CREDITS. HOW DO I DO THIS?
Re: Where is everyone? - 11/05/2008
VERY SLOW, BUT WE HAVE NOT HAD TO LAY ANYONE OFF YET. BUT I THINK IT IS COMING. WE HAVE BEEN CUTTING HOURS FIRST. BUT I THINK BY THE END OF THE THIS MONTH PEOPLE WILL BE GETTING LAID OFF. HOPE THE NEW PRESIDENT ELECT CAN HELP THE ECONOMY.
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
... full yet on a 08 Yukon Hybrid. I hope you have better luck than me, I am still dealing with the new car department at the DBC! ...
Re: RADIO B CLAIM - 10/27/2008
... thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm still not sure if I was right or not. ...
Re: RADIO B CLAIM - 10/28/2008
... parts and therefore carry the 12/12 warranty. If you put them in as a B claim do you use a new radio part no. with no cost for the failed part?...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
... on the labor op and the coverage the customer might have and if it is a on going problem with the vehicle that directly pertains to a fix with that special labor op....
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/04/2008
I had the same problem with this bulletin on a vehicle. Had to pull the VIS the RPO codes did not apply. Then I used injector labor to get it paid.
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
BRAKE CLEANING - 12/18/2008
Does anyone have a closest to labor op for inspecting and cleaning the brakes on a vehicle with 12,000 miles on it? We used 3 cans of brake cleaner.
Re: BRAKE CLEANING - 12/22/2008
Wouldn't a brake clean & adjust/inspect be regular maintenance? What was the customer's complaint? What type of vehicle is it? Why did the tech use so many cans of brake clean?
Re: Tire Claim - 07/14/2008
I've already created adjustments on Global Tire. The line of thinking from service management is that the vehicle came from the factory misaligned, and due to the type of misalignment the customer would not have noticed a pull but bad gas mileage. The...
GM Global connect - 07/14/2008
Is anyone on GM Global connect yet and submitting warranty claims? We haven't switched over yet (next week), just wondering if there is anything new or anything not covered by the GM Global connect memos GM keeps sending. Thanks in advance!
WARRANTY QUIZ - 07/09/2008
NEED HELP! HAS ANYONE TAKEN THE WARR. QUIZ FROM JUNE 2008 WARRANTY NEW LETTER? QUESTION 4 SAYS, "THE RENTAL REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: TPM replacement, tire dealers - 08/08/2008
... side with a E auth and Good comments plus H route. Never experienced all four going bad on one vehicle. ...
Re: AUTH B - 08/11/2008
... is a reference to effective authorization which hits on the auth P, B and E codes in this month's newsletter. It states that many claims are being authorized but not always necessary, causing ineffective authorization. It suggests submitting the claims,...
Re: Claim Lost in the Black Hole???? - 08/12/2008
... Since you have double checked everything you might just double check the "Y" or "N" for the GM vehicle. I had that problem one time but DBC finally got something worked out after about 4 tries and 3 months later...
CHROME APPEARANCE PACKAGE - 08/06/2008
... Dealer installed accessories, but when I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time can I get for installation...
OBD 2 FAIL CODES - 08/08/2008
DOES ANYONE KNOW WHEN I CAN USE THE ACTUAL OBD 2 DTC AS THE FAIL CODE? CAN I USE IT ANY TIME WE SCAN A VEHICLE AND GET A CODE OR ARE THEY A SPECIAL CIRCUMSTANCE IN ORDER TO USE IT.
Re: Claim Lost in the Black Hole???? - 08/14/2008
... I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some computer foul up on the original entry and if you're just resubmitting the same thing again??? Like...
Re: GLOBAL WARRANTY - 08/21/2008
... leave the first three month of next year. Would hate to expect someone else to fill in on the new system. [/quote] Congratulations on the baby! As a reminder, J&L Warranty Pros can temporarily fill in for you while you are away on maternity leave,...
Re: GMC Sierras - 08/29/2008
I would assume it to be the same as Silverados which is the last six digits 100000-499999 are classics, 500000 and higher are new style. Our Rep gave me that hint.
Global Warranty - 09/04/2008
forgot,where can I find info on the new gm global warranty management coming out in june 09.have user manual on my desk top but brain not working today,cant remember where I found it.
Volkswagen Warranty Admins. - 08/28/2008
... forum to other manufacturers. I have only been submitting VW for 10 months and find myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other warranty. ...
Re: LEFT QUARTER PANEL - 08/28/2008
I would try using A9439 see Document ID: 1714398. It allows .5 repair and paint time goes into regular labor hours. They separated the panel repairs in the new LTG, as if transportations weren't confusing enough.
Does anyone use ACS? - 06/19/2008
This is my first time posting on this forum. Hello all. I'm new to this warranty stuff, i've been in the shop as a tech for 10 yrs, now i'm behind a desk. We were using handwritten ro's until feb 08, we then switched to ACS, so i'm still relatively...
... full yet on a 08 Yukon Hybrid. I hope you have better luck than me, I am still dealing with the new car department at the DBC! ...
Re: RADIO B CLAIM - 10/27/2008
... thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm still not sure if I was right or not. ...
Re: RADIO B CLAIM - 10/28/2008
... parts and therefore carry the 12/12 warranty. If you put them in as a B claim do you use a new radio part no. with no cost for the failed part?...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
... on the labor op and the coverage the customer might have and if it is a on going problem with the vehicle that directly pertains to a fix with that special labor op....
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/04/2008
I had the same problem with this bulletin on a vehicle. Had to pull the VIS the RPO codes did not apply. Then I used injector labor to get it paid.
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
BRAKE CLEANING - 12/18/2008
Does anyone have a closest to labor op for inspecting and cleaning the brakes on a vehicle with 12,000 miles on it? We used 3 cans of brake cleaner.
Re: BRAKE CLEANING - 12/22/2008
Wouldn't a brake clean & adjust/inspect be regular maintenance? What was the customer's complaint? What type of vehicle is it? Why did the tech use so many cans of brake clean?
Re: Tire Claim - 07/14/2008
I've already created adjustments on Global Tire. The line of thinking from service management is that the vehicle came from the factory misaligned, and due to the type of misalignment the customer would not have noticed a pull but bad gas mileage. The...
GM Global connect - 07/14/2008
Is anyone on GM Global connect yet and submitting warranty claims? We haven't switched over yet (next week), just wondering if there is anything new or anything not covered by the GM Global connect memos GM keeps sending. Thanks in advance!
WARRANTY QUIZ - 07/09/2008
NEED HELP! HAS ANYONE TAKEN THE WARR. QUIZ FROM JUNE 2008 WARRANTY NEW LETTER? QUESTION 4 SAYS, "THE RENTAL REIMBURSEMENT RATE FOR THE PONTIAC G6 IS $37.00" TRUE OR FALSE. I ANSWERED TRUE AND GOT IT WRONG. DON'T UNDERSTAND WHY I AM WRONG. THANKS FOR...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: TPM replacement, tire dealers - 08/08/2008
... side with a E auth and Good comments plus H route. Never experienced all four going bad on one vehicle. ...
Re: AUTH B - 08/11/2008
... is a reference to effective authorization which hits on the auth P, B and E codes in this month's newsletter. It states that many claims are being authorized but not always necessary, causing ineffective authorization. It suggests submitting the claims,...
Re: Claim Lost in the Black Hole???? - 08/12/2008
... Since you have double checked everything you might just double check the "Y" or "N" for the GM vehicle. I had that problem one time but DBC finally got something worked out after about 4 tries and 3 months later...
CHROME APPEARANCE PACKAGE - 08/06/2008
... Dealer installed accessories, but when I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time can I get for installation...
OBD 2 FAIL CODES - 08/08/2008
DOES ANYONE KNOW WHEN I CAN USE THE ACTUAL OBD 2 DTC AS THE FAIL CODE? CAN I USE IT ANY TIME WE SCAN A VEHICLE AND GET A CODE OR ARE THEY A SPECIAL CIRCUMSTANCE IN ORDER TO USE IT.
Re: Claim Lost in the Black Hole???? - 08/14/2008
... I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some computer foul up on the original entry and if you're just resubmitting the same thing again??? Like...
Re: GLOBAL WARRANTY - 08/21/2008
... leave the first three month of next year. Would hate to expect someone else to fill in on the new system. [/quote] Congratulations on the baby! As a reminder, J&L Warranty Pros can temporarily fill in for you while you are away on maternity leave,...
Re: GMC Sierras - 08/29/2008
I would assume it to be the same as Silverados which is the last six digits 100000-499999 are classics, 500000 and higher are new style. Our Rep gave me that hint.
Global Warranty - 09/04/2008
forgot,where can I find info on the new gm global warranty management coming out in june 09.have user manual on my desk top but brain not working today,cant remember where I found it.
Volkswagen Warranty Admins. - 08/28/2008
... forum to other manufacturers. I have only been submitting VW for 10 months and find myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other warranty. ...
Re: LEFT QUARTER PANEL - 08/28/2008
I would try using A9439 see Document ID: 1714398. It allows .5 repair and paint time goes into regular labor hours. They separated the panel repairs in the new LTG, as if transportations weren't confusing enough.
Does anyone use ACS? - 06/19/2008
This is my first time posting on this forum. Hello all. I'm new to this warranty stuff, i've been in the shop as a tech for 10 yrs, now i'm behind a desk. We were using handwritten ro's until feb 08, we then switched to ACS, so i'm still relatively...
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Re: Taking a Poll - 06/18/2008
... also went to workshop, service mgr had also previously done warranty and helped. 4. J&L newsletters and forum, keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7. Recall claims-gotta love 'em! 8. Switched to...
Re: Tire Warranty - 06/12/2008
... at revision M) From the "Submitting a Warranty Claim" section: Policy claims beyond the new vehicle warranty should also be "H" routed to your Area Service Manager for approval along with the reason for the request in the comments section. Dealers...
Re: Taking a Poll - 06/16/2008
... bulletins, J&L class, Forum, Taking classes in GM Training. You are always learning something new. 4. Where do you find the best information to help you do your job? SI, Bulletins, Forum, Our Service Manager (who use to be our AVM before leaving GM). 5....
Part Warranty - 06/06/2008
... van. motor was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
I am also signed up for MOE as Service Other. The Service Advisors are ranked by CSI scores and tests scores. In Service Other you are only ranked by test scores. I am not liking the new online testing. Anyone else?
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
That is for the Certified Used Vehicles. I think we had to ask our District Serv. Mgr about it to find out what it was. He didn't seem much concerned with it though.
Re: Tire Warranty - 06/25/2008
CAN SOMEONE EXPLAIN TO ME IF A BULLETIN CAN BE USED BEYOND THE 3/36 WARRANTY WITHOUT GOODWILLING THE CLAIM. I WANT TO USE DOC #PIT3562E ON A VEHICLE OUT OF WARRANTY BY TIME. THANKS!
Re: Does anyone use ACS? - 06/27/2008
Yes, I agree. The newsletters are an important tool to keep updated on a regular basis for all types of specific warranty claim information, excellent tool to assist with claim rejects, as well as warranty tips and workshops. Welcome to the forum!
Re: COURTESY TRANSPORTATION - 07/01/2008
CHECK OUT THE P&P MANUAL, ART. 1.4.13, COURTESY TRANSPORTATION PROGRAMS. IT EXPLAINS THE REIMBURSEMENT AMOUNTS FOR RENTAL VEHICLES.
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I ran in to this before..just went and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door...
Re: COURTESY TRANSPORTATION - 07/02/2008
based on the cars you rented, cobalt and aveo's pay $37/day regardless of what kind of vehicles the cust's drive. Never heard of a first day being more than the subsequent days...
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it mu...
Re: Cracked pads - 05/19/2008
... section? You guys mention using as the FC but which number is put as the FC? (Sorry, I am really new). As far as your curiosity of documenting cause, he did fill out two forms regarding the brakes like a calibration sheet and some other measurement...
Re: "STEERING SHAFT" CONCERN - 05/08/2008
... 90K? I like the idea of the 50/50 split as it encourages the customer to have ownership of their vehicle's condition, and it says something about GM "helping" their customer out AFTER being out of warranty....
Re: COMPONENT LETTER - 05/16/2008
... maintenance ($200 max) **Owner Loyalty Certificate: certificate that provides funds toward a new GM vehicle purchase. DVM must process this request. **OnStar: complimentary one year plan extension for active OnStar account. **Maintenance Certificate:...
GMPP - 04/29/2008
I'm brand new. Does GMPP not pay for "customer concern not duplicated"? I was told it didn't by someone unsure of their own answer.
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
The Mark of Excellence Test is for the service advisors, but I learn a lot from them. Most of my questions are from the Policies and Procedures Manual. I always learn something new. There are two tests, one in the spring and one in the fall.
Re: Gremlins - 05/20/2008
... recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each other. If I disable the mini d.m. all is well. You were right--Gremlin steak is tasty mmmm....
Re: LOCAL FREIGHT & OVERNIGHT FREIGHT - 04/07/2008
... Claim types B,C,N, and goodwill you can claim it, but not special policy's or recalls unless vehicle is within base warranty....
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute...
Re: Hello Members - 03/07/2008
... replies as well. There are many things available to assist with warranty claims, especially with new updates and information. It's great to share the many stories with those in other areas and my own dealership....
Re: GM Training - 04/18/2008
... AND RESOLVING WARRANY CLAIMS BOTH ARE IN GM TRAINING. MY DVM SAID ITS IMPORTANT TO LEARN THE NEW SYSTEM IF YOU USE WINS TO SUBMIT CLAIMS. EVERYTHING IS GOING TO CHANGE EVEN COMPLAINT AND FAILURE CODES WILL BE DIFFERANT. I'M NOT THROUGH THE COURSE YET...
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Re: Taking a Poll - 06/18/2008
... also went to workshop, service mgr had also previously done warranty and helped. 4. J&L newsletters and forum, keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7. Recall claims-gotta love 'em! 8. Switched to...
Re: Tire Warranty - 06/12/2008
... at revision M) From the "Submitting a Warranty Claim" section: Policy claims beyond the new vehicle warranty should also be "H" routed to your Area Service Manager for approval along with the reason for the request in the comments section. Dealers...
Re: Taking a Poll - 06/16/2008
... bulletins, J&L class, Forum, Taking classes in GM Training. You are always learning something new. 4. Where do you find the best information to help you do your job? SI, Bulletins, Forum, Our Service Manager (who use to be our AVM before leaving GM). 5....
Part Warranty - 06/06/2008
... van. motor was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
I am also signed up for MOE as Service Other. The Service Advisors are ranked by CSI scores and tests scores. In Service Other you are only ranked by test scores. I am not liking the new online testing. Anyone else?
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
That is for the Certified Used Vehicles. I think we had to ask our District Serv. Mgr about it to find out what it was. He didn't seem much concerned with it though.
Re: Tire Warranty - 06/25/2008
CAN SOMEONE EXPLAIN TO ME IF A BULLETIN CAN BE USED BEYOND THE 3/36 WARRANTY WITHOUT GOODWILLING THE CLAIM. I WANT TO USE DOC #PIT3562E ON A VEHICLE OUT OF WARRANTY BY TIME. THANKS!
Re: Does anyone use ACS? - 06/27/2008
Yes, I agree. The newsletters are an important tool to keep updated on a regular basis for all types of specific warranty claim information, excellent tool to assist with claim rejects, as well as warranty tips and workshops. Welcome to the forum!
Re: COURTESY TRANSPORTATION - 07/01/2008
CHECK OUT THE P&P MANUAL, ART. 1.4.13, COURTESY TRANSPORTATION PROGRAMS. IT EXPLAINS THE REIMBURSEMENT AMOUNTS FOR RENTAL VEHICLES.
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I ran in to this before..just went and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door...
Re: COURTESY TRANSPORTATION - 07/02/2008
based on the cars you rented, cobalt and aveo's pay $37/day regardless of what kind of vehicles the cust's drive. Never heard of a first day being more than the subsequent days...
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it mu...
Re: Cracked pads - 05/19/2008
... section? You guys mention using as the FC but which number is put as the FC? (Sorry, I am really new). As far as your curiosity of documenting cause, he did fill out two forms regarding the brakes like a calibration sheet and some other measurement...
Re: "STEERING SHAFT" CONCERN - 05/08/2008
... 90K? I like the idea of the 50/50 split as it encourages the customer to have ownership of their vehicle's condition, and it says something about GM "helping" their customer out AFTER being out of warranty....
Re: COMPONENT LETTER - 05/16/2008
... maintenance ($200 max) **Owner Loyalty Certificate: certificate that provides funds toward a new GM vehicle purchase. DVM must process this request. **OnStar: complimentary one year plan extension for active OnStar account. **Maintenance Certificate:...
GMPP - 04/29/2008
I'm brand new. Does GMPP not pay for "customer concern not duplicated"? I was told it didn't by someone unsure of their own answer.
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: MARK OF EXCELLENCE QUESTION - 05/29/2008
The Mark of Excellence Test is for the service advisors, but I learn a lot from them. Most of my questions are from the Policies and Procedures Manual. I always learn something new. There are two tests, one in the spring and one in the fall.
Re: Gremlins - 05/20/2008
... recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each other. If I disable the mini d.m. all is well. You were right--Gremlin steak is tasty mmmm....
Re: LOCAL FREIGHT
... Claim types B,C,N, and goodwill you can claim it, but not special policy's or recalls unless vehicle is within base warranty....
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute...
Re: Hello Members - 03/07/2008
... replies as well. There are many things available to assist with warranty claims, especially with new updates and information. It's great to share the many stories with those in other areas and my own dealership....
Re: GM Training - 04/18/2008
... AND RESOLVING WARRANY CLAIMS BOTH ARE IN GM TRAINING. MY DVM SAID ITS IMPORTANT TO LEARN THE NEW SYSTEM IF YOU USE WINS TO SUBMIT CLAIMS. EVERYTHING IS GOING TO CHANGE EVEN COMPLAINT AND FAILURE CODES WILL BE DIFFERANT. I'M NOT THROUGH THE COURSE YET...
Re: LOCAL FREIGHT & OVERNIGHT FREIGHT - 04/18/2008
(KEN) DO YOU KNOW IF THAT IS IN WRITING ANYWHERE ---- ALSO DO YOU KNOW "WHERE IN WRITING" I COULD FIND... IF ANY TYPE OF FRIEGHT CAN BE CLAIMED ON INVENTORY VEHICLES ??
Re: SATURN-GMPP GENERATOR REPLACE - 04/23/2008
My GMPP Quick Reference chart says parts prices are not to exceed vehicle manufacturer's list price. Parts without a list price do not exceed dealer price plus 67%. Engines and Transmissions are the exception and can only be marked up 40% on GMPP. Most...
Re: GM CERTIFIED - 02/27/2008
IF IT SHOWS AS A 39/39K WARRANTY IT IS EXACTLY THE SAME AS 36/36K. iT IS SUBMITTED JUST LIKE NEW VEH WARR. iF IT SHOWS UP AS A 3/3K AND AS A SERVICE CONTRACT YOU CAN CALL IT TO GMPP AS THE CLAIM IS ACTUALLY GOING THROUGH THEM. THIS INFO CAN BE FOU...
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: GM CERTIFIED - 02/27/2008
... where it shows "view all GM Messenger Content" down at the bottom is a link that says "view all news and information". Then on next page click "view all publications" and it will be in that list.-dated 1/17...
Re: GOODWILL/EMPOWERMENT - 03/11/2008
NEVERMIND, I FOUND THE POLICY 1.2.2.12 - Reconditioning WHICH STATES: Under no circumstances are used vehicles being traded, purchased from the GM Auction,or in dealer inventory eligible for goodwill adjustment repairs. I KNEW I READ THAT SOMEWHERE!
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
BURNED CDS AND DVDS - 01/24/2008
DOES ANYONE KNOW OF A BULLETIN THAT RECOMMENDS CUSTOMERS TO NOT PUT BURNED CDS AND DVDS IN THE CD/DVD SYSTEM IN THEIR VEHICLE??? THE ONLY ONE THAT I COULD FIND IS 05-08-44-001 DOC ID 1586296
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
PART NUMBER 19177885 - 01/30/2008
... FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEHICLE. ANY IDEAS?...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Key Fobs - 02/13/2008
New one for me. During the PDI our tech found that both key fobs are missing. How would I begin to claim this. I know that this is a basic question for most. Thanks in advance for any suggestions!
Re: Key Fobs - 02/15/2008
... to inspection or has been over 24 hours of delivery, there is no need to make a claim, talk to new cars. The dealer will have to eat the bill. Otherwise you start a trans claim by faxing in a letter of authorization. It is good to also call DBC and...
GMPP DEDUCTIBLE OVERRIDE - 02/11/2008
I am fairly new to warranty administration and have had J&L in house training, but I find myself stumped on this problem. My manager is also somewhat new to the warranty submission side of automotive service and so I thought this would be a good question...
Forum - 09/19/2007
I read the newsletters every month and put them in a 3 ring binder. The only thing that stinks is i can't find the info when i am looking for it. I remeber reading something about it but when i start digging for the answer in the 3 ring binder i can't...
Forum - 09/19/2007
... If this has not been submitted for in the past, it can be submitted for up to 6 months. As new vehicles are to be shipped with the appropriate fluid capacities, I would recommend only charging fluid out when it is necessary, supported and justified...
Forum - 09/19/2007
... or shop foreman sign off on all concern not duplicated.This means they have double checked the vehicle and sometimes they do get the concern to occur.Sometimes all it takes is a call to the customer to get more info.We also tell almost all concern not...
Forum - 09/19/2007
Freight may be claimed for all warranty repairs within the Basic Warranty Period. It is used in lieu of incurred rental car expense. It is more cost effective to claim freight vs. a rental vehicle. Please review bulletin # 99-00-89-021E.
Forum - 09/19/2007
If the Canadian vehicle owner is simply in the US as a tourist, verify the customer's residency and verify warranty eligibility by checking GMVIS for coverage. There is no need to submit with either a claim type or authorization code.
Forum - 09/19/2007
Your Service Manager/Director should have obtained some paperwork from the meeting in regards to the new goodwill guidelines. Check with him/her and see if they have the information. This paperwork explains everything and is very "user friendly"
Forum - 09/19/2007
... a bit of valuable information that should be reviewed when the customer is dropping off their vehicle, i.e. service contracts, restrictions, recalls, etc. In the event the consultant fails to perform the VIS, I would recommend having the warranty administrator...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Related LOPs - 10/23/2007
Eligible related operations are now populated within QuickLOP. Enter the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select...
Dealer World - 10/25/2007
... ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out the ones that ones have labor times that will not be published in LTG.hope this helps....
(KEN) DO YOU KNOW IF THAT IS IN WRITING ANYWHERE ---- ALSO DO YOU KNOW "WHERE IN WRITING" I COULD FIND... IF ANY TYPE OF FRIEGHT CAN BE CLAIMED ON INVENTORY VEHICLES ??
Re: SATURN-GMPP GENERATOR REPLACE - 04/23/2008
My GMPP Quick Reference chart says parts prices are not to exceed vehicle manufacturer's list price. Parts without a list price do not exceed dealer price plus 67%. Engines and Transmissions are the exception and can only be marked up 40% on GMPP. Most...
Re: GM CERTIFIED - 02/27/2008
IF IT SHOWS AS A 39/39K WARRANTY IT IS EXACTLY THE SAME AS 36/36K. iT IS SUBMITTED JUST LIKE NEW VEH WARR. iF IT SHOWS UP AS A 3/3K AND AS A SERVICE CONTRACT YOU CAN CALL IT TO GMPP AS THE CLAIM IS ACTUALLY GOING THROUGH THEM. THIS INFO CAN BE FOU...
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: GM CERTIFIED - 02/27/2008
... where it shows "view all GM Messenger Content" down at the bottom is a link that says "view all news and information". Then on next page click "view all publications" and it will be in that list.-dated 1/17...
Re: GOODWILL/EMPOWERMENT - 03/11/2008
NEVERMIND, I FOUND THE POLICY 1.2.2.12 - Reconditioning WHICH STATES: Under no circumstances are used vehicles being traded, purchased from the GM Auction,or in dealer inventory eligible for goodwill adjustment repairs. I KNEW I READ THAT SOMEWHERE!
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
BURNED CDS AND DVDS - 01/24/2008
DOES ANYONE KNOW OF A BULLETIN THAT RECOMMENDS CUSTOMERS TO NOT PUT BURNED CDS AND DVDS IN THE CD/DVD SYSTEM IN THEIR VEHICLE??? THE ONLY ONE THAT I COULD FIND IS 05-08-44-001 DOC ID 1586296
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
PART NUMBER 19177885 - 01/30/2008
... FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEHICLE. ANY IDEAS?...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Key Fobs - 02/13/2008
New one for me. During the PDI our tech found that both key fobs are missing. How would I begin to claim this. I know that this is a basic question for most. Thanks in advance for any suggestions!
Re: Key Fobs - 02/15/2008
... to inspection or has been over 24 hours of delivery, there is no need to make a claim, talk to new cars. The dealer will have to eat the bill. Otherwise you start a trans claim by faxing in a letter of authorization. It is good to also call DBC and...
GMPP DEDUCTIBLE OVERRIDE - 02/11/2008
I am fairly new to warranty administration and have had J&L in house training, but I find myself stumped on this problem. My manager is also somewhat new to the warranty submission side of automotive service and so I thought this would be a good question...
Forum - 09/19/2007
I read the newsletters every month and put them in a 3 ring binder. The only thing that stinks is i can't find the info when i am looking for it. I remeber reading something about it but when i start digging for the answer in the 3 ring binder i can't...
Forum - 09/19/2007
... If this has not been submitted for in the past, it can be submitted for up to 6 months. As new vehicles are to be shipped with the appropriate fluid capacities, I would recommend only charging fluid out when it is necessary, supported and justified...
Forum - 09/19/2007
... or shop foreman sign off on all concern not duplicated.This means they have double checked the vehicle and sometimes they do get the concern to occur.Sometimes all it takes is a call to the customer to get more info.We also tell almost all concern not...
Forum - 09/19/2007
Freight may be claimed for all warranty repairs within the Basic Warranty Period. It is used in lieu of incurred rental car expense. It is more cost effective to claim freight vs. a rental vehicle. Please review bulletin # 99-00-89-021E.
Forum - 09/19/2007
If the Canadian vehicle owner is simply in the US as a tourist, verify the customer's residency and verify warranty eligibility by checking GMVIS for coverage. There is no need to submit with either a claim type or authorization code.
Forum - 09/19/2007
Your Service Manager/Director should have obtained some paperwork from the meeting in regards to the new goodwill guidelines. Check with him/her and see if they have the information. This paperwork explains everything and is very "user friendly"
Forum - 09/19/2007
... a bit of valuable information that should be reviewed when the customer is dropping off their vehicle, i.e. service contracts, restrictions, recalls, etc. In the event the consultant fails to perform the VIS, I would recommend having the warranty administrator...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Related LOPs - 10/23/2007
Eligible related operations are now populated within QuickLOP. Enter the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select...
Dealer World - 10/25/2007
... ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out the ones that ones have labor times that will not be published in LTG.hope this helps....
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
Forum - 11/28/2007
... how often I use NPF's, I will use them if the customer has a history of being a "pain" or the vehicle has been in numberous times for the same complaint. ...
Sublet Repairs (Policy S) - 11/09/2007
... the repairs are completed at a sublet location and the dealer provided for the movement of the vehicle to and from the location....
It really did happen! - 11/01/2007
... buckle. She was wondering if we would take the backseat out and remove the waste and detail the vehicle. We politely said we don't offer detail services....
Forum - 12/05/2007
(fairly new to site - just reading thru old posts) -- I have basically been told.... if it has its own op code, it should be submitted separately, it that a good general rule to keep from pyramiding ?
Body Wiring Harness - 12/14/2007
Appears to be an ABS harness going from right front of vehicle to trunk area. Labor operation N6600 with any necessary additional time in OLH.
RO'S WITH PARTS ON ORDER - 12/19/2007
... TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE PER GM WE KNOW HAVE TO HOLD S/O...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
Re: Get them to document - 12/27/2007
... warranty claims dept. Some articles for your reference listed in the 2007 Profit and Protection Newsletters may assist with any concerns you may have: November, front page, written documentation-August, page 3, warranty and the technician-July, page...
Sherry - 12/11/2007
... pay the tech. and one for the admin? If not where do I input the .2 admin allowance? Thanks, I'm new in this position....
Forum - 11/12/2007
... however they were paying the claim with that failure code previously. Has something changed? I am new to submitting warranty. Please help. Thanks. ...
Wheel - 11/09/2007
... it has a S2. Does that mean that I get .2 and 20$ extra? Sorry to ask, but I am still a little new. I would appreciate any suggestions!...
Accelerator Position Sensor - 12/04/2007
Could you please provide more information? Type of vehicle/model year & part number. Thanks. Kristen
VISS - 09/19/2007
all vehicles are "vissed" why take a chance on lost revenue or csi. we cut copy and paste the vin from R&R right into the viss field and bada boom bada bing!!!
Forum - 09/19/2007
P&P Article 1.4.13(f) page 17: "Vehicles utilized for customer rentals are to be current or within the past two model years old." Article 1.4.13 contains a great deal of helpful information regarding the Courtesy Transportation program.
What Would You Do? 02/08 - 02/25/2008
... engine over-the-counter and installed it himself. A short time later the customer brought the vehicle back to the dealership with the concern of oil in the coolant, causing the engine to overheat and fail. After a factory trained technician spent an...
Re: Key Fobs - 02/14/2008
[quote] GMNL16773: New one for me. During the PDI our tech found that both key fobs are missing. How would I begin to claim this. I know that this is a basic question for most. Thanks in advance for any suggestions! [/quote] You have to fill it out...
STEERING SHAFTS 02/08 - 02/14/2008
WITH THE (ON-GOING) CONCERN WITH THE GM STEERING SHAFTS -- I HAVE BEEN TOLD: IF A VEHICLE IS OUT OF 3/36 & INTO GMPP EXTENDED WARRANTY - IF A CUSTOMER COMES IN WITH STEERING SHAFT CONCERN ... WE CAN BILL THE CUSTOMERS DEDUCT TO GM ?? IF SO - HOW DO WE...
Re: GLAZED BRAKES WITH BRAKE DUST - 01/31/2008
KEN - I FOUND #00-05-22-002J (NOT-0025) IS THIS THE CORRECT ONE..... I READ WHAT I COULD FIND, BUT THIS IS NOT A STOCK VEHICLE... THANKS SO MUCH FOR "ALL" YOU ASSISTANCE
FUEL - 03/06/2008
... BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
FUEL COMPOSITION - 03/03/2008
... BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
TRANSPORTATION CLAIMS - 02/29/2008
I AM NEW AT PROCESSING TRANSPORTATION CLAIMS AND AM NOT SURE HOW TO DO THEM ON THE SYSTEM. CAN SOMEONE PLEASE HELP ME. CYNDI
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
Forum - 11/28/2007
... how often I use NPF's, I will use them if the customer has a history of being a "pain" or the vehicle has been in numberous times for the same complaint. ...
Sublet Repairs (Policy S) - 11/09/2007
... the repairs are completed at a sublet location and the dealer provided for the movement of the vehicle to and from the location....
It really did happen! - 11/01/2007
... buckle. She was wondering if we would take the backseat out and remove the waste and detail the vehicle. We politely said we don't offer detail services....
Forum - 12/05/2007
(fairly new to site - just reading thru old posts) -- I have basically been told.... if it has its own op code, it should be submitted separately, it that a good general rule to keep from pyramiding ?
Body Wiring Harness - 12/14/2007
Appears to be an ABS harness going from right front of vehicle to trunk area. Labor operation N6600 with any necessary additional time in OLH.
RO'S WITH PARTS ON ORDER - 12/19/2007
... TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE PER GM WE KNOW HAVE TO HOLD S/O...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
Re: Get them to document - 12/27/2007
... warranty claims dept. Some articles for your reference listed in the 2007 Profit and Protection Newsletters may assist with any concerns you may have: November, front page, written documentation-August, page 3, warranty and the technician-July, page...
Sherry - 12/11/2007
... pay the tech. and one for the admin? If not where do I input the .2 admin allowance? Thanks, I'm new in this position....
Forum - 11/12/2007
... however they were paying the claim with that failure code previously. Has something changed? I am new to submitting warranty. Please help. Thanks. ...
Wheel - 11/09/2007
... it has a S2. Does that mean that I get .2 and 20$ extra? Sorry to ask, but I am still a little new. I would appreciate any suggestions!...
Accelerator Position Sensor - 12/04/2007
Could you please provide more information? Type of vehicle/model year & part number. Thanks. Kristen
VISS - 09/19/2007
all vehicles are "vissed" why take a chance on lost revenue or csi. we cut copy and paste the vin from R&R right into the viss field and bada boom bada bing!!!
Forum - 09/19/2007
P&P Article 1.4.13(f) page 17: "Vehicles utilized for customer rentals are to be current or within the past two model years old." Article 1.4.13 contains a great deal of helpful information regarding the Courtesy Transportation program.
What Would You Do? 02/08 - 02/25/2008
... engine over-the-counter and installed it himself. A short time later the customer brought the vehicle back to the dealership with the concern of oil in the coolant, causing the engine to overheat and fail. After a factory trained technician spent an...
Re: Key Fobs - 02/14/2008
[quote] GMNL16773: New one for me. During the PDI our tech found that both key fobs are missing. How would I begin to claim this. I know that this is a basic question for most. Thanks in advance for any suggestions! [/quote] You have to fill it out...
STEERING SHAFTS 02/08 - 02/14/2008
WITH THE (ON-GOING) CONCERN WITH THE GM STEERING SHAFTS -- I HAVE BEEN TOLD: IF A VEHICLE IS OUT OF 3/36 & INTO GMPP EXTENDED WARRANTY - IF A CUSTOMER COMES IN WITH STEERING SHAFT CONCERN ... WE CAN BILL THE CUSTOMERS DEDUCT TO GM ?? IF SO - HOW DO WE...
Re: GLAZED BRAKES WITH BRAKE DUST - 01/31/2008
KEN - I FOUND #00-05-22-002J (NOT-0025) IS THIS THE CORRECT ONE..... I READ WHAT I COULD FIND, BUT THIS IS NOT A STOCK VEHICLE... THANKS SO MUCH FOR "ALL" YOU ASSISTANCE
FUEL - 03/06/2008
... BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
FUEL COMPOSITION - 03/03/2008
... BUT BENCH TEST ONLY 4%.... WE RESET FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
TRANSPORTATION CLAIMS - 02/29/2008
I AM NEW AT PROCESSING TRANSPORTATION CLAIMS AND AM NOT SURE HOW TO DO THEM ON THE SYSTEM. CAN SOMEONE PLEASE HELP ME. CYNDI
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: REPLACEMENT WHEELS - 05/23/2008
... just loves when I tell them these things. Time to put on the body armor and give parts the good news!! ...
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
GMVIS Changes - 05/29/2008
Anyone else noticed the new fields showing in GMVIS? There is now a Check History section located under the Claim History section on the Summary page. And if you go into the Claim History page it now also shows auth code and person, and also line total...
Roadside Assistance - 04/25/2008
Bulletin: 07-00-89-037 For 2007 and future vehicles, Roadside Assistance is available for warranty repairs within the bumper to bumper and 5 year/100,000 mile powertrain coverage.
California Select Component Coverage - 07/07/2008
... 8 of vin: 3G204747. On the vis it states it has: 84/70000 California Select Component coverage. New one for me to see. It's out of it's base California emissions. Svc Writer wants to know if the oxygen sensor would be covered under the select component...
Exterior Roof Panel - 06/06/2008
2006 Corvette -- Another dealership performed recall #05112 , the vehicle is now at our dealership with a concern of: exterior roof separating on drivers side--we found the panel separating again .... my question ? do we submit as a Claim-B or again under...
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
... asm for claim submission. GM claims processing manual, section IV, "H" labor op: Claims involving vehicles that are older than 10 model years must contain Labor Operations selected from the current minus one year GM Labor Time Guide. For example, during...
Re: Taking a Poll - 06/16/2008
... [/quote] I completely agree with you about the book, it is my warranty "bible"! I like the newsletters, too. ...
ACDelco Part Failure - 08/28/2008
Hi, I have an alternator which has failed within 10 days of being installed. It was a non-GM vehicle. It was replaced by a non_GM dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with...
GMC Sierras - 08/29/2008
Hi, I was wondering if anyone knew how to tell if a vehicle is a Sierra Classic or just a regular Sierra. Thanks.
PARTS REPLACEMENT - 09/03/2008
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks
Re: GMC Sierras - 08/29/2008
Reference Bulletin # 08-00-89-009 (March 2008) "VIN identification of Classic (GMT800) pickup vs. New Style (GMT900) pickup trucks for 2007 model year:
Re: GLOBAL WARRANTY - 08/21/2008
... leave the first three month of next year. Would hate to expect someone else to fill in on the new system. ...
Re: Increase in shuttle allowance - 08/25/2008
Ref. number: Service / Service / Warranty / Warranty / G_0000010512 it is in todays new messages:)
Re: Claim Lost in the Black Hole???? - 08/14/2008
... I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some computer foul up on the original entry and if you're just resubmitting the same thing again??? Like...
Re: Labor Op Help Needed - 08/13/2008
... to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill our New Car Department....
Re: Labor Op Help Needed - 08/13/2008
[quote] Radley Chevrolet Gals: ... We bill our New Car Department. [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way...
Repeat Repairs - 08/22/2008
... On 2-5-08 we replaced a fuel pump module on a 07 Chevy Uplander because of low fuel pressure the vehicle had 26,301 miles. On 8-20-08 it came back in for the same problem. We replaced the module agian. The repair was made over 6 months and 6,000 miles...
Re: OBD 2 FAIL CODES - 08/08/2008
Reference J&L warranty news for june 08,page 2 also bulltin 06-08-47-001D
Re: RENTAL AND COURTESY TRANSPORTATION ON SAME RO? - 08/07/2008
F.Y.I. I HAVE HAD THEM GET PAID --- EXAMPLE OF MY COMMENTS HAVE BEEN..... 7/8/08 8:15AM COURTESY RIDE HOME, VEHICLE DOWN, CUSTOMER PUT IN RENTAL 7/8/08 3:30PM FOR 2 DAYS ---- & H-ROUTE GOOD LUCK
Re: AUTHORIZATIONS - 07/31/2008
... gotten fed up like the rest of you. I have worked it out with my comptroller and owner that any new hires in the service department are mine to train in regards to paperwork. I have pages pulled from both J&L and the P&P that detail documentation requirements....
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
Our techs have been following Bulletin #02-06-04-037D to replace the EVAP canister vent valve assembly with the new design. The bulletin gives part numbers and prices for the solenoid kit, clamps, hose, and straps. My parts guy says that it does not give...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... to charge, (cost + 40%). for the vent valve, the assumption is made the price will vary due to the vehicle year and model. The part number column includes the number per pack, or roll, etc. so in cases of the tie straps, five are allowed for the bulletin,...
Re: WARRANTY QUIZ - 07/09/2008
There was an error in the 2008 P&P and with bulletin #07-00-89-037 -- The correct rate is $42 .. it will be corrected in the next edition of the P&P & bulletin (refer to the J&L June Newsletter on the bottom of page 2)
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... had performed a DuraStop Brake installation. • Durastop Brake Products are not to be used for new vehicle warranty. 2008 GM Service Policies and Procedures Manual 51 of...
... just loves when I tell them these things. Time to put on the body armor and give parts the good news!! ...
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
GMVIS Changes - 05/29/2008
Anyone else noticed the new fields showing in GMVIS? There is now a Check History section located under the Claim History section on the Summary page. And if you go into the Claim History page it now also shows auth code and person, and also line total...
Roadside Assistance - 04/25/2008
Bulletin: 07-00-89-037 For 2007 and future vehicles, Roadside Assistance is available for warranty repairs within the bumper to bumper and 5 year/100,000 mile powertrain coverage.
California Select Component Coverage - 07/07/2008
... 8 of vin: 3G204747. On the vis it states it has: 84/70000 California Select Component coverage. New one for me to see. It's out of it's base California emissions. Svc Writer wants to know if the oxygen sensor would be covered under the select component...
Exterior Roof Panel - 06/06/2008
2006 Corvette -- Another dealership performed recall #05112 , the vehicle is now at our dealership with a concern of: exterior roof separating on drivers side--we found the panel separating again .... my question ? do we submit as a Claim-B or again under...
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
... asm for claim submission. GM claims processing manual, section IV, "H" labor op: Claims involving vehicles that are older than 10 model years must contain Labor Operations selected from the current minus one year GM Labor Time Guide. For example, during...
Re: Taking a Poll - 06/16/2008
... [/quote] I completely agree with you about the book, it is my warranty "bible"! I like the newsletters, too. ...
ACDelco Part Failure - 08/28/2008
Hi, I have an alternator which has failed within 10 days of being installed. It was a non-GM vehicle. It was replaced by a non_GM dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with...
GMC Sierras - 08/29/2008
Hi, I was wondering if anyone knew how to tell if a vehicle is a Sierra Classic or just a regular Sierra. Thanks.
PARTS REPLACEMENT - 09/03/2008
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks
Re: GMC Sierras - 08/29/2008
Reference Bulletin # 08-00-89-009 (March 2008) "VIN identification of Classic (GMT800) pickup vs. New Style (GMT900) pickup trucks for 2007 model year:
Re: GLOBAL WARRANTY - 08/21/2008
... leave the first three month of next year. Would hate to expect someone else to fill in on the new system. ...
Re: Increase in shuttle allowance - 08/25/2008
Ref. number: Service / Service / Warranty / Warranty / G_0000010512 it is in todays new messages:)
Re: Claim Lost in the Black Hole???? - 08/14/2008
... I wonder if you deleted the original claim from WINS e-Claims and re-enter the whole claim as new if it might make a difference?? Maybe there was some computer foul up on the original entry and if you're just resubmitting the same thing again??? Like...
Re: Labor Op Help Needed - 08/13/2008
... to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill our New Car Department....
Re: Labor Op Help Needed - 08/13/2008
[quote] Radley Chevrolet Gals: ... We bill our New Car Department. [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way...
Repeat Repairs - 08/22/2008
... On 2-5-08 we replaced a fuel pump module on a 07 Chevy Uplander because of low fuel pressure the vehicle had 26,301 miles. On 8-20-08 it came back in for the same problem. We replaced the module agian. The repair was made over 6 months and 6,000 miles...
Re: OBD 2 FAIL CODES - 08/08/2008
Reference J&L warranty news for june 08,page 2 also bulltin 06-08-47-001D
Re: RENTAL AND COURTESY TRANSPORTATION ON SAME RO? - 08/07/2008
F.Y.I. I HAVE HAD THEM GET PAID --- EXAMPLE OF MY COMMENTS HAVE BEEN..... 7/8/08 8:15AM COURTESY RIDE HOME, VEHICLE DOWN, CUSTOMER PUT IN RENTAL 7/8/08 3:30PM FOR 2 DAYS ---- & H-ROUTE GOOD LUCK
Re: AUTHORIZATIONS - 07/31/2008
... gotten fed up like the rest of you. I have worked it out with my comptroller and owner that any new hires in the service department are mine to train in regards to paperwork. I have pages pulled from both J&L and the P&P that detail documentation requirements....
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
Our techs have been following Bulletin #02-06-04-037D to replace the EVAP canister vent valve assembly with the new design. The bulletin gives part numbers and prices for the solenoid kit, clamps, hose, and straps. My parts guy says that it does not give...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... to charge, (cost + 40%). for the vent valve, the assumption is made the price will vary due to the vehicle year and model. The part number column includes the number per pack, or roll, etc. so in cases of the tie straps, five are allowed for the bulletin,...
Re: WARRANTY QUIZ - 07/09/2008
There was an error in the 2008 P&P and with bulletin #07-00-89-037 -- The correct rate is $42 .. it will be corrected in the next edition of the P&P & bulletin (refer to the J&L June Newsletter on the bottom of page 2)
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... had performed a DuraStop Brake installation. • Durastop Brake Products are not to be used for new vehicle warranty. 2008 GM Service Policies and Procedures Manual 51 of...
COMBACK ON "KEY" - LABOR OP ?? - 07/14/2008
HAVE A 2006 MALIBU - VIN #1G1ZT51836F170108 WE PREVIOUSLY CUT NEW KEYS, REPLACED TRANSMITTERS & THEFT MODULE...... ONE KEY WOULD NOT PROGRAM TO THEFT DETERRENT MODULE - IS THERE A CODE FOR "KEYS" OTHER THAN THE TRANSPORTATION CLAIM "KEY OP" ????
Re: Tire Claim - 07/15/2008
... have been apparent. The technician did not find any suspension problems and had determined the vehicle was not aligned correctly straight from the factory to have had such drastic wear on all 4 tires. The fronts had inside wear causing metal to show...
Re: DUAL HEADREST DVD - 12/12/2008
(quote)You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number (/quote) Thanks for this tip! Our Parts mgr is new & didn't know where to look!
Fuel Question - 12/24/2008
We had a vehicle towed in that stalled while driving & would not restart. The technician determined that the fuel tank was empty and the fuel level sensor caused the fuel gauge to be incorrect. He added $10 worth of fuel and the service manager says...
GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... #03-06-04-030F BULLETIN USING LABOR OP#J5645.... CLAIM REJECTED FOR LABOR OP DOES NOT APPLY TO VEHICLE .. (CONFUSED HOW TO CORRECT FOR CLAIM TO PAY)...
Re: RADIO B CLAIM - 10/28/2008
[quote] Christalyn: If you put them in as a B claim do you use a new radio part no. with no cost for the failed part? [/quote] Should get it as an exchange from ESC (parts needs to let them know its a claim type B when they order it)-then run just like...
Top Rejected Labor Operation Feedback Requested! - 11/11/2008
Each month the Warranty News contains an article that pertains to the month's top rejected labor operation. Here is an opportunity to share your experiences and provide feedback... What is your top rejected labor operation and/or which labor operation...
Re: Body Leak Testing - 09/18/2008
No, the customer states that water comes in around the sun visor area, but even with pressurized spray on the vehicle did not duplicate any leaks. Customer experiences leaking when going through car washes, so it may be that our water pressure isn't...
PARTS REPLACEMENT - 09/16/2008
How do you handle a parts replacement when the vehicle is still under warranty. Hate to have to use Auth B all the time. Thanks.
Re: Transportation claims - 10/07/2008
These claims are not fun! The lady in the new car dept. is nice, but what a pain these are! We were advised by GM to fix the body damage on the car, then submit claim for repairs. We use the WINS system here, and for whatever reason, everytime I would...
Transportation claims - 09/30/2008
... one before to this extent. We do have all the damage codes already, to that is out of the way. Vehicle sustained damage to front, rear, grill, trailer hitch and wiring, side panels. Thanks in advance! ...
Re: Transportation claims - 10/01/2008
... DBC and talk to them.in this case might be able to put under one op code which would be nice as vehicle is going back to GM.do you have in house body shop or have to sublet out.might be able to cover under sublet for total repair without having to break...
Re: MISSING REMOTES TRANSPORTATION ISSUE - 09/23/2008
... within the time limits. If you're out of the time limit for reporting damage, we usually bill the new car dept for it. Hope this helps....
Re: Transportation claims - 10/08/2008
[quote] Shannon: I cannot do a case add credit per Shelly Shannon at the DBC new car department, nor can I 'h'route it either. Very frustrating if you have one of these claims! [/quote] I stand corrected!! For some reason I thought they could. T-claims...
ANY KIA PEOPLE OUT THERE - 10/08/2008
IF WE FIND A WARRANTY ITEM ON THE PDI, DO WE NEED TO OPEN A NEW RO OR CAN WE ADD IT TO THE PDI TICKET. BTW I'M ALSO A JEEP AND HYUNDAI DEALER IF ANYONE EVER NEEDS HELP WITH THOSE LINES.
Re: GMPP AND TAXES - 10/22/2008
[quote] Ken: In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008. [/quote] Article reference: GM Messenger Document #: VSS20081523
What Would You Do? 10/08 - 10/14/2008
A vehicle is in the service department for a transmission related concern. After diagnosing the customer concern, the technician determines that the transmission must be reconditioned. The repair is covered by a factory supplied service contract administered...
Re: Ring My Bell - 10/13/2008
VERY funny! We had a customer who came in for a noise complaint. She was adamant that we find this noise on her NEW car! Seems she kept hearing a whoosh/scrape/thump noise from her dash area on turns. The tech rode with her, turned the corner and heard...
What Would You Do? 08/08 - 10/14/2008
A customer with a 2004 Dodge Intrepid recently visited their local C/D/J dealership for an oil change. The vehicle had 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak...
Re: What is the correct procedure? - 02/10/2009
... FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE VEHICLE NEVER LEFT THE DEALERSHIP. TO MY KNOWLEDGE, THE PARTS DEPT CAN BYPASS THE WARRANTY CLAIM PART AND RETURN IT AS DEFECTIVE IF THE TECH HASN'T INSTALLED...
Re: HAZARDOUS WASTE MANAGEMENT COST RECOVERY PROGRAM 2009 - 01/12/2009
I'm not 100% sure, but I'll bet that each State will have their own set of rules. CA. NY, etc. are far more stringent than those of us with smaller numbers of vehicles on the road. Check the source, EPA, etc.
DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
i HAVE A 2009 PONTIAC G6 - WE HAVE PERFORMED K7581 DIRECT & COAST CLUTCH ASSY (BUT) TECH IS QUESTIONING TIME DUE TO THE VEHICLE IS EQUIPT WITH "SECONDARY AIR INJECTION" ... IS THERE ANOTHER LO I SHOULD BE LOOKING AT ????
Re: IPC on 04 Trailblazer - 01/02/2009
SP#07187B covers cluster on certin vehicles.unfortunatly not 2004 trailblazer.GM had alot of trouble with clusters in 03 and 04.might be able to get AVM to pay.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
About Two Hours - 03/04/2009
I was working behind the service desk of a new car dealership one morning, when a middle aged woman walked in. She explained the services she wanted done to her car and then asked how long the repairs would take. I told the customer it would be about...
HAVE A 2006 MALIBU - VIN #1G1ZT51836F170108 WE PREVIOUSLY CUT NEW KEYS, REPLACED TRANSMITTERS & THEFT MODULE...... ONE KEY WOULD NOT PROGRAM TO THEFT DETERRENT MODULE - IS THERE A CODE FOR "KEYS" OTHER THAN THE TRANSPORTATION CLAIM "KEY OP" ????
Re: Tire Claim - 07/15/2008
... have been apparent. The technician did not find any suspension problems and had determined the vehicle was not aligned correctly straight from the factory to have had such drastic wear on all 4 tires. The fronts had inside wear causing metal to show...
Re: DUAL HEADREST DVD - 12/12/2008
(quote)You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number (/quote) Thanks for this tip! Our Parts mgr is new & didn't know where to look!
Fuel Question - 12/24/2008
We had a vehicle towed in that stalled while driving & would not restart. The technician determined that the fuel tank was empty and the fuel level sensor caused the fuel gauge to be incorrect. He added $10 worth of fuel and the service manager says...
GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... #03-06-04-030F BULLETIN USING LABOR OP#J5645.... CLAIM REJECTED FOR LABOR OP DOES NOT APPLY TO VEHICLE .. (CONFUSED HOW TO CORRECT FOR CLAIM TO PAY)...
Re: RADIO B CLAIM - 10/28/2008
[quote] Christalyn: If you put them in as a B claim do you use a new radio part no. with no cost for the failed part? [/quote] Should get it as an exchange from ESC (parts needs to let them know its a claim type B when they order it)-then run just like...
Top Rejected Labor Operation Feedback Requested! - 11/11/2008
Each month the Warranty News contains an article that pertains to the month's top rejected labor operation. Here is an opportunity to share your experiences and provide feedback... What is your top rejected labor operation and/or which labor operation...
Re: Body Leak Testing - 09/18/2008
No, the customer states that water comes in around the sun visor area, but even with pressurized spray on the vehicle did not duplicate any leaks. Customer experiences leaking when going through car washes, so it may be that our water pressure isn't...
PARTS REPLACEMENT - 09/16/2008
How do you handle a parts replacement when the vehicle is still under warranty. Hate to have to use Auth B all the time. Thanks.
Re: Transportation claims - 10/07/2008
These claims are not fun! The lady in the new car dept. is nice, but what a pain these are! We were advised by GM to fix the body damage on the car, then submit claim for repairs. We use the WINS system here, and for whatever reason, everytime I would...
Transportation claims - 09/30/2008
... one before to this extent. We do have all the damage codes already, to that is out of the way. Vehicle sustained damage to front, rear, grill, trailer hitch and wiring, side panels. Thanks in advance! ...
Re: Transportation claims - 10/01/2008
... DBC and talk to them.in this case might be able to put under one op code which would be nice as vehicle is going back to GM.do you have in house body shop or have to sublet out.might be able to cover under sublet for total repair without having to break...
Re: MISSING REMOTES TRANSPORTATION ISSUE - 09/23/2008
... within the time limits. If you're out of the time limit for reporting damage, we usually bill the new car dept for it. Hope this helps....
Re: Transportation claims - 10/08/2008
[quote] Shannon: I cannot do a case add credit per Shelly Shannon at the DBC new car department, nor can I 'h'route it either. Very frustrating if you have one of these claims! [/quote] I stand corrected!! For some reason I thought they could. T-claims...
ANY KIA PEOPLE OUT THERE - 10/08/2008
IF WE FIND A WARRANTY ITEM ON THE PDI, DO WE NEED TO OPEN A NEW RO OR CAN WE ADD IT TO THE PDI TICKET. BTW I'M ALSO A JEEP AND HYUNDAI DEALER IF ANYONE EVER NEEDS HELP WITH THOSE LINES.
Re: GMPP AND TAXES - 10/22/2008
[quote] Ken: In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008. [/quote] Article reference: GM Messenger Document #: VSS20081523
What Would You Do? 10/08 - 10/14/2008
A vehicle is in the service department for a transmission related concern. After diagnosing the customer concern, the technician determines that the transmission must be reconditioned. The repair is covered by a factory supplied service contract administered...
Re: Ring My Bell - 10/13/2008
VERY funny! We had a customer who came in for a noise complaint. She was adamant that we find this noise on her NEW car! Seems she kept hearing a whoosh/scrape/thump noise from her dash area on turns. The tech rode with her, turned the corner and heard...
What Would You Do? 08/08 - 10/14/2008
A customer with a 2004 Dodge Intrepid recently visited their local C/D/J dealership for an oil change. The vehicle had 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak...
Re: What is the correct procedure? - 02/10/2009
... FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE VEHICLE NEVER LEFT THE DEALERSHIP. TO MY KNOWLEDGE, THE PARTS DEPT CAN BYPASS THE WARRANTY CLAIM PART AND RETURN IT AS DEFECTIVE IF THE TECH HASN'T INSTALLED...
Re: HAZARDOUS WASTE MANAGEMENT COST RECOVERY PROGRAM 2009 - 01/12/2009
I'm not 100% sure, but I'll bet that each State will have their own set of rules. CA. NY, etc. are far more stringent than those of us with smaller numbers of vehicles on the road. Check the source, EPA, etc.
DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
i HAVE A 2009 PONTIAC G6 - WE HAVE PERFORMED K7581 DIRECT & COAST CLUTCH ASSY (BUT) TECH IS QUESTIONING TIME DUE TO THE VEHICLE IS EQUIPT WITH "SECONDARY AIR INJECTION" ... IS THERE ANOTHER LO I SHOULD BE LOOKING AT ????
Re: IPC on 04 Trailblazer - 01/02/2009
SP#07187B covers cluster on certin vehicles.unfortunatly not 2004 trailblazer.GM had alot of trouble with clusters in 03 and 04.might be able to get AVM to pay.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
About Two Hours - 03/04/2009
I was working behind the service desk of a new car dealership one morning, when a middle aged woman walked in. She explained the services she wanted done to her car and then asked how long the repairs would take. I told the customer it would be about...
2009 Warranty Operations Manual - 03/16/2009
... on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may have inadvertently...
Re: J6354 - 03/13/2009
[quote] Christalyn: I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles. [/quote] What did you use as the failcode? Did you use the DTC?
Re: HEARSE - 03/13/2009
[quote] Christalyn: I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company. [/quote] Policy 1.2.2.2 and 1.2.2.11
Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...
WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
We had a vehicle come in this morning that had a leaking output shaft seal the seals were replaced at another dealer in another state 8 months/3k miles ago. We explained to the customer that seals were not warrantied. He called the other dealer whose...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
[quote] Angelina: DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE. [/quote] If you go to SI (Service Information) and do the drill down by typing in the year, make and model you can go to Labor...
5/100 POWERTRAIN WARRANTY - 05/05/2009
I THOUGHT I REMEMBER SEEING A MESSAGE THAT STATED THE POWER TRAIN FOR 2008 AND NEWER WAS DIFFERENT THAN THE 2007. THANKS FOR THE HELP IN ADVANCE :)
Re: cross line saturns - 05/12/2009
I had a warranty that rejected twice with the same reject code so I submitted it and put "Y" for gm vehicle and it did pay that time.
Re: AFTERMARKET ROTORS - 05/13/2009
... STANDING WITH GM. IF THE CUSTOMER COMES BACK LATER WITH AN ISSUE OR GOD FORBID TAKES THE VEHICLE OUT OF TOWN AND ANOTHER DEALER HANDLES A REPAIR ON THE BRAKES AND THEY CAN FIND ONLY ONE GM ROTOR, YOUR DEALERSHIP JUST GOT A HUGE BLACK EYE NOT ONLY WITH...
REPLACING KEYS UNDER WARRANTY - 06/09/2009
07 AVEO. 19,114 MILES. CUST STATES KEYS INTER WONT GO INTO THE IGN EASY. (DID NOT NEED TO REPL LOCK CYL) CUT A NEW KEY AND SENT CUST ON HER WAY. SOO11 TO MY KNOWLEDGE IS FOR MISSING KEYS AT TIME OF PDI. IS THERE ANY INFO OUT THERE THAT STATES GUIDELINES....
Re: Brake warranty memo - 07/23/2009
Keep in mind that bulletin 05-05-22-002E applies to Saturn vehicles ONLY. Bulletin 00-05-22-002L (Disc Brake Warranty Service and Procedures) applies to GM cars and trucks. Updated March 2009.
Re: GM $15 cards. - 07/01/2009
The Car Care Card referred to in the July newsletter article was recognizable as it did not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards...
Re: Another fuel question - 06/18/2009
[quote] Becky H: FUEL WOULD BE A CUSTOMER PAY ITEM. [/quote] Even if it were to verify a customer concern that they couldn't put fuel into the vehicle?
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
2010 PDI Help Card Update - 06/12/2009
We've added several new models to the 2010 PDI Time Allowance Warranty Help Card. To view the updated card go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)"...
Re: Requirements - 02/22/2011
... is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty (just starting this week), and would love a list....
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.
Re: GM warranty quiz jan 11-2 - 01/21/2011
... & then fails, the normal parts warranty stands unless the failure is deemed part of the reason the vehicle was branded." "Example: title branded 6/1/10, a part installed 4/1/10 has NO warranty, a part installed 6/25/10 has a VALID warranty."...
Re: srta trans warranty - 11/17/2010
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
Dealer Reimbursement Process: For each valid lube, oil, filter, four-tire rotation, and 27-point vehicle inspection certificate redeemed at your dealership, GM will reimburse your dealership $20. Dealers should submit claims through...
DMA Authorization Form - 12/14/2010
My Warranty Specialist is asking for a DMA authorization form. Anyone have ANY idea what this is and where do I get it? This is a new one on me. Thanks,
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... acknowledgement? That is the answer I am still looking for. I have put the question out to our new GM Rep...still waiting for the answer. I think he is a little overwhelmed. The P&P manual sill says you have to keep that file for 2 years. The adp trainers...
Re: recall 10153 - 12/08/2010
... It does talk about the check being issued to the 'registered owner', so unless they registered the vehicle.... ...
Re: ZSET REJECT - 06/16/2011
... and not a customer pay item "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". I'd check Vehicle Build and see if it's listed as a dealer installed accessory. If it is then the customer is owed their money back and run it under the Z6998 ...
Re: PDI w CEL - 05/31/2011
[quote] MARKC: When the PDI ticket gets written the advisor should make a job for something like "On vehicle delivery found SES light on", and diagnose and repair as normal under warranty. Might have to give it an "A" auth. if it rejects, but from the...
... on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may have inadvertently...
Re: J6354 - 03/13/2009
[quote] Christalyn: I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles. [/quote] What did you use as the failcode? Did you use the DTC?
Re: HEARSE - 03/13/2009
[quote] Christalyn: I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company. [/quote] Policy 1.2.2.2 and 1.2.2.11
Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...
WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
We had a vehicle come in this morning that had a leaking output shaft seal the seals were replaced at another dealer in another state 8 months/3k miles ago. We explained to the customer that seals were not warrantied. He called the other dealer whose...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
[quote] Angelina: DOES ANYBODY KNOW WHAT NEW PONTIAC 2009 G3 PAYS?? 1.3 OR 1.4 LABOR TIME?? CANT FIND IT LISTED ANYWHERE. [/quote] If you go to SI (Service Information) and do the drill down by typing in the year, make and model you can go to Labor...
5/100 POWERTRAIN WARRANTY - 05/05/2009
I THOUGHT I REMEMBER SEEING A MESSAGE THAT STATED THE POWER TRAIN FOR 2008 AND NEWER WAS DIFFERENT THAN THE 2007. THANKS FOR THE HELP IN ADVANCE :)
Re: cross line saturns - 05/12/2009
I had a warranty that rejected twice with the same reject code so I submitted it and put "Y" for gm vehicle and it did pay that time.
Re: AFTERMARKET ROTORS - 05/13/2009
... STANDING WITH GM. IF THE CUSTOMER COMES BACK LATER WITH AN ISSUE OR GOD FORBID TAKES THE VEHICLE OUT OF TOWN AND ANOTHER DEALER HANDLES A REPAIR ON THE BRAKES AND THEY CAN FIND ONLY ONE GM ROTOR, YOUR DEALERSHIP JUST GOT A HUGE BLACK EYE NOT ONLY WITH...
REPLACING KEYS UNDER WARRANTY - 06/09/2009
07 AVEO. 19,114 MILES. CUST STATES KEYS INTER WONT GO INTO THE IGN EASY. (DID NOT NEED TO REPL LOCK CYL) CUT A NEW KEY AND SENT CUST ON HER WAY. SOO11 TO MY KNOWLEDGE IS FOR MISSING KEYS AT TIME OF PDI. IS THERE ANY INFO OUT THERE THAT STATES GUIDELINES....
Re: Brake warranty memo - 07/23/2009
Keep in mind that bulletin 05-05-22-002E applies to Saturn vehicles ONLY. Bulletin 00-05-22-002L (Disc Brake Warranty Service and Procedures) applies to GM cars and trucks. Updated March 2009.
Re: GM $15 cards. - 07/01/2009
The Car Care Card referred to in the July newsletter article was recognizable as it did not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards...
Re: Another fuel question - 06/18/2009
[quote] Becky H: FUEL WOULD BE A CUSTOMER PAY ITEM. [/quote] Even if it were to verify a customer concern that they couldn't put fuel into the vehicle?
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
2010 PDI Help Card Update - 06/12/2009
We've added several new models to the 2010 PDI Time Allowance Warranty Help Card. To view the updated card go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)"...
Re: Requirements - 02/22/2011
... is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty (just starting this week), and would love a list....
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.
Re: GM warranty quiz jan 11-2 - 01/21/2011
... & then fails, the normal parts warranty stands unless the failure is deemed part of the reason the vehicle was branded." "Example: title branded 6/1/10, a part installed 4/1/10 has NO warranty, a part installed 6/25/10 has a VALID warranty."...
Re: srta trans warranty - 11/17/2010
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
Dealer Reimbursement Process: For each valid lube, oil, filter, four-tire rotation, and 27-point vehicle inspection certificate redeemed at your dealership, GM will reimburse your dealership $20. Dealers should submit claims through...
DMA Authorization Form - 12/14/2010
My Warranty Specialist is asking for a DMA authorization form. Anyone have ANY idea what this is and where do I get it? This is a new one on me. Thanks,
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... acknowledgement? That is the answer I am still looking for. I have put the question out to our new GM Rep...still waiting for the answer. I think he is a little overwhelmed. The P&P manual sill says you have to keep that file for 2 years. The adp trainers...
Re: recall 10153 - 12/08/2010
... It does talk about the check being issued to the 'registered owner', so unless they registered the vehicle.... ...
Re: ZSET REJECT - 06/16/2011
... and not a customer pay item "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". I'd check Vehicle Build and see if it's listed as a dealer installed accessory. If it is then the customer is owed their money back and run it under the Z6998 ...
Re: PDI w CEL - 05/31/2011
[quote] MARKC: When the PDI ticket gets written the advisor should make a job for something like "On vehicle delivery found SES light on", and diagnose and repair as normal under warranty. Might have to give it an "A" auth. if it rejects, but from the...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
... know there was a customer paid (after delivery) accessory installed that needs to be added to the vehicle build? ...
Re: LEAK TEST - 04/08/2011
From the November 2010 edition of the Warranty News...Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time...
Re: bulletin number - 05/27/2011
I know I have always had to have wipers approved first. what year/model vehicle are you looking at?
Re: Would you submit this as warranty? - 04/25/2011
My take on the whole thing is, this guy drove the vehicle for 20,000+ miles without a single complaint. Also, if the cushion actually "broke down" or was defective, shouldn't we have simply replaced the cushion? Customer enthusiasm aside, I think the...
PRE-AUTH - 04/08/2011
IM TRYING TO CREATE A PRE-AUTH ON GLOBAL BUT WHEN I HIT THE NEW BUTTON IT DOES NOTHING.I HAVE FIELD OUT EVERYTHING THAT I WAS SUPPOSE TO. IT WILL LET ME SEARCH JUST CREATE.ANYBODY ELSE HAVING THIS PROBLEM?
Re: Warranty after the customer paid! - 04/08/2011
... customer reimbursement process is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a new job card with the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The...
Re: What We Don't Know......... - 02/25/2011
You would think that after reading in the owner's manual that states ANY alterations from GM factory specs voids vehicle factory warranty they would get it. But unfortunately, lately, we've had a rash of STUPID come in and they hope their stupid rubs...
Re: CAT CONVERTER ADMIN TIME FOR CUTTING - 09/28/2011
#02-00-89-006C: Warranty Admin. - New Add Time for Labor Operation L2300 - Converter, Oxidation Catalytic-Replace - (Sep 27, 2011) Check this out.... it talks specifically about what you asked.
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.T...
Re: - 10/21/2011
I started noticing it at the time they switched us over to the "new" SI a while back. Not sure if it's a glitch in the system or what. I like how they have a paint code field (with no code) listed on a battery!
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... op I can use to get it paid for under the powertrain warranty? Seems like GM is coming up with "new" bulletin specific labor ops to prevent having to pay for known powertrain problems.......
OBTAIN KEY CODE / CUT KEY - 10/12/2011
... If our parts dept is being charged for making the phone call to obtain a key code to cut the new key when replacing a ignition lock cylinder - it "can" be charged out & we can submit it in misc as "obtain code/cut key" Now maybe not all dealerships are...
Re: 2011 Member Survey - Chance To Win $250 - 11/28/2011
Linda Huntington, from Liberty Buick in Peoria, AZ. (See article in September's 2011 Warranty Newsletter - page 9)
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... I know.... GM wants them to be called Job Cards..... doubt that you can teach this old dog that new trick. ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
... you I put it in comments just to cover myself. I have noticed that when they first start these new requirements, there is usually a lag time before they actually get the pop up box turned on. ...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
Re: GM Tire Program - 04/12/2012
... a bit of the info: DESCRIPTION: GM Customer Care and Aftersales is pleased to announce a new way for dealers to submit aftermarket tire warranty claims. This system is NOT replacing the current bumper-to-bumper tire warranty process for bumper-to-bumper...
2011 CHEV EXPRESS (AMBULANCE) - 12/23/2011
This is a new one to me.... customer states fuel smell/fuel leak, we had to remove the "doghouse ???" to fault trace (1.7hrs labor) but "no problem found" ..... How would you handle ???? Thanks in advance for any asst
USING EPIC HELP FIND LABOR OP - 04/10/2012
I am a new warranty administrator and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: HELP... I....can't.... think.... - 07/28/2010
Doesn't Global have a spot in the net items section for listing those in new items now? I haven't done one in ages but they have us doing rentals now in the bottom half with the total in net and the VIN in a box to the side. Would it go in the freight...
Pro-rated tire warranty question - 08/02/2010
While reviewing 00-03-10-003O we were discussing the pro-rated tires for 2011 & newer. I understand the percentage scale, etc. but was wondering if the pro-rated amount is for the dealer cost of the tire BEFORE mark up or AFTER? The way I read it the...
2009 G8 gas cap issue - 06/28/2010
... document #PIP4732 issued for it. We have a customer with this issue, and we have tried to order a new cap, however, it looks like it is on eternal back order. The document does not say anything about the techs time to smoke test, diagnose, etc. this...
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
ANYONE ORGANIZED? - 09/15/2010
New to warranties; trying to organize my cheat sheets, quick reference help cards, notes.. One sheet might pertain to more then one thing. Any ideas on organizing my notes? Just want to be able to find what I need without looking 3 different places ...
... know there was a customer paid (after delivery) accessory installed that needs to be added to the vehicle build? ...
Re: LEAK TEST - 04/08/2011
From the November 2010 edition of the Warranty News...Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time...
Re: bulletin number - 05/27/2011
I know I have always had to have wipers approved first. what year/model vehicle are you looking at?
Re: Would you submit this as warranty? - 04/25/2011
My take on the whole thing is, this guy drove the vehicle for 20,000+ miles without a single complaint. Also, if the cushion actually "broke down" or was defective, shouldn't we have simply replaced the cushion? Customer enthusiasm aside, I think the...
PRE-AUTH - 04/08/2011
IM TRYING TO CREATE A PRE-AUTH ON GLOBAL BUT WHEN I HIT THE NEW BUTTON IT DOES NOTHING.I HAVE FIELD OUT EVERYTHING THAT I WAS SUPPOSE TO. IT WILL LET ME SEARCH JUST CREATE.ANYBODY ELSE HAVING THIS PROBLEM?
Re: Warranty after the customer paid! - 04/08/2011
... customer reimbursement process is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a new job card with the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The...
Re: What We Don't Know......... - 02/25/2011
You would think that after reading in the owner's manual that states ANY alterations from GM factory specs voids vehicle factory warranty they would get it. But unfortunately, lately, we've had a rash of STUPID come in and they hope their stupid rubs...
Re: CAT CONVERTER ADMIN TIME FOR CUTTING - 09/28/2011
#02-00-89-006C: Warranty Admin. - New Add Time for Labor Operation L2300 - Converter, Oxidation Catalytic-Replace - (Sep 27, 2011) Check this out.... it talks specifically about what you asked.
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.T...
Re: - 10/21/2011
I started noticing it at the time they switched us over to the "new" SI a while back. Not sure if it's a glitch in the system or what. I like how they have a paint code field (with no code) listed on a battery!
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... op I can use to get it paid for under the powertrain warranty? Seems like GM is coming up with "new" bulletin specific labor ops to prevent having to pay for known powertrain problems.......
OBTAIN KEY CODE / CUT KEY - 10/12/2011
... If our parts dept is being charged for making the phone call to obtain a key code to cut the new key when replacing a ignition lock cylinder - it "can" be charged out & we can submit it in misc as "obtain code/cut key" Now maybe not all dealerships are...
Re: 2011 Member Survey - Chance To Win $250 - 11/28/2011
Linda Huntington, from Liberty Buick in Peoria, AZ. (See article in September's 2011 Warranty Newsletter - page 9)
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... I know.... GM wants them to be called Job Cards..... doubt that you can teach this old dog that new trick. ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
... you I put it in comments just to cover myself. I have noticed that when they first start these new requirements, there is usually a lag time before they actually get the pop up box turned on. ...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
Re: GM Tire Program - 04/12/2012
... a bit of the info: DESCRIPTION: GM Customer Care and Aftersales is pleased to announce a new way for dealers to submit aftermarket tire warranty claims. This system is NOT replacing the current bumper-to-bumper tire warranty process for bumper-to-bumper...
2011 CHEV EXPRESS (AMBULANCE) - 12/23/2011
This is a new one to me.... customer states fuel smell/fuel leak, we had to remove the "doghouse ???" to fault trace (1.7hrs labor) but "no problem found" ..... How would you handle ???? Thanks in advance for any asst
USING EPIC HELP FIND LABOR OP - 04/10/2012
I am a new warranty administrator and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: HELP... I....can't.... think.... - 07/28/2010
Doesn't Global have a spot in the net items section for listing those in new items now? I haven't done one in ages but they have us doing rentals now in the bottom half with the total in net and the VIN in a box to the side. Would it go in the freight...
Pro-rated tire warranty question - 08/02/2010
While reviewing 00-03-10-003O we were discussing the pro-rated tires for 2011 & newer. I understand the percentage scale, etc. but was wondering if the pro-rated amount is for the dealer cost of the tire BEFORE mark up or AFTER? The way I read it the...
2009 G8 gas cap issue - 06/28/2010
... document #PIP4732 issued for it. We have a customer with this issue, and we have tried to order a new cap, however, it looks like it is on eternal back order. The document does not say anything about the techs time to smoke test, diagnose, etc. this...
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
ANYONE ORGANIZED? - 09/15/2010
New to warranties; trying to organize my cheat sheets, quick reference help cards, notes.. One sheet might pertain to more then one thing. Any ideas on organizing my notes? Just want to be able to find what I need without looking 3 different places ...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: Warranty Rental VIN - 08/26/2010
... cycle from the acct office -- we have stopped using them a couple of times until they got a new manager that swore everything would change (haha)...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
... the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you need to use the "I" labor op. The "R" labor op is for repairs to accessories....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
... found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? If I read the bulletin correctly, that...
Re: Front Axle Seals F1440 / F1441... - 05/06/2010
Just had the same issue yesterday! We used the F1602 op and it paid fine. Just one more new one to remember!
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
[quote] Becky H: Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding,...
Re: Service Agent Summary Report - 06/23/2010
[quote] Tonia: The Service Agent Summary Report is the new monthly report. DBC called me yesterday, said that June 28th the report will be out. [/quote] Where are you finding access to this report?
Re: TIRE ISSUES - 06/08/2010
TPC is Tire Performance Criteria and is a number on the tire itself. We recently did our first tire the new way. I had our Parts Mgr. get the tire info needed for me so I could put the info in. Once we put in the TPC # it did populate some of t...
Help with SATURN car care maitenance plan - 05/12/2010
... labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in question has only had X3610 performed before, but I dont know what that is. Does anyone have any information on this plan they could fax me...
GLOBAL WARRANTY (transistion) - 03/03/2010
... warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through global warranty... Thanks in advance for any tips!!...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
[quote] 1CLARD: I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to...
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
[quote] Brian Delgado: First day on global,just have some questions on coding with the new GW codes.. [/quote] FOR COMPLAINT CODE ID USE THE 0621 FOR GAUGES/WARNING LIGHTS.....YOU NO LONGER HAVE FAILURE CODES...ITS CAUSE AND COMPLAINT....SOME OF THEM...
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/09/2010
DO YOU KNOW "WHY" AS A SERVICE AGENT USING DMS WE ARE UNABLE TO USE WEB INTERACTIVE AS PER THE NEW MANUAL
recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
We performed the recall 10023 using V2226 on a 2009 Cobalt rental car.It rejected saying"vehicle not involved in field action". How do we put this through to get paid?
Re: REYNOLDS USERS! - 04/08/2010
Tonia, We have automatic posting now with the new Reynolds software so according to my Ofice Manager I have to make all my corrections on the warranty side of Reynolds or it messes them up. I think for myself it is much easier to correct the claims...
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
THIS PERTICULAR VEHICLE IS AN 2004, THATS WHAT IS STRANGE - I HAVE DOUBLE CHECKED THE VIN ALSO TO MAKE SURE I ENTERED IT CORRECT
Re: GLOBAL WARRANTY (transistion) - 03/12/2010
... do corrections in Global. For older rejected claims you probably will have to enter in Global as a new transaction....
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... add-on accessories. Or am I missing something here. The accessory kit comes separate from the vehicle. When the tech opened the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would...
GWM Smartcare Claim - 12/30/2009
We are new to GWM. Trying to do a Smartcare claim and it keeps rejecting for 'repeat repair. Help! Marcia
Re: Excessive rental - 12/15/2009
... use the shuttle feature as the main mode of transportation for our dealership. We do have rental vehicles available, but our service manager likes to use them for customers who have extensive repairs only. Everyone else gets dropped off or picked up....
GWM Authorization translation - 01/28/2010
... GWM manual (appendix C), but how do these translate to the old codes? For instance, claim type B (vehicles NOT under warranty), ZPTI claim type, but do I need an authorization? Which one, repeat repair? I know A, E & G are pretty much the same, but...
Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...
CLARIFICATION: PROPER TECH LABOR TIME - 09/24/2009
THERE SEEMS TO BE A DISCREPENCY BETWEEN MY TECHS & REP (WHICH WE HAVE RECENTLY LOST - BUT DONT KNOW HOW THE NEW ONE WILL BE).... EXAMPLE: HORNS INOP, TECH HAS .1 DIAG SEPARATE TIME FLAG, THEN HE HAS .2 TO REPLACE BOTH HORNS N0200 WHICH PAYS UP TO .3 FOR...
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Global Warranty - 10/29/2009
... 9TH. THATS PER AN EMAIL FROM OUR AVM. THAT IS PRETTY MUCH EVERYONES DATE HERE IN CENTRAL NEW YORK STATE. I AM HOPING IT IS GOING TO BE FOR THE BETTER CHANGING OVER. THE TRAINING CLASSES SEEMED TO REALLY HELP--I JUST WANT TO START AND SEE HOW DIFF...
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: Warranty Rental VIN - 08/26/2010
... cycle from the acct office -- we have stopped using them a couple of times until they got a new manager that swore everything would change (haha)...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
... the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you need to use the "I" labor op. The "R" labor op is for repairs to accessories....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
... found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? If I read the bulletin correctly, that...
Re: Front Axle Seals F1440 / F1441... - 05/06/2010
Just had the same issue yesterday! We used the F1602 op and it paid fine. Just one more new one to remember!
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
[quote] Becky H: Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding,...
Re: Service Agent Summary Report - 06/23/2010
[quote] Tonia: The Service Agent Summary Report is the new monthly report. DBC called me yesterday, said that June 28th the report will be out. [/quote] Where are you finding access to this report?
Re: TIRE ISSUES - 06/08/2010
TPC is Tire Performance Criteria and is a number on the tire itself. We recently did our first tire the new way. I had our Parts Mgr. get the tire info needed for me so I could put the info in. Once we put in the TPC # it did populate some of t...
Help with SATURN car care maitenance plan - 05/12/2010
... labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in question has only had X3610 performed before, but I dont know what that is. Does anyone have any information on this plan they could fax me...
GLOBAL WARRANTY (transistion) - 03/03/2010
... warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through global warranty... Thanks in advance for any tips!!...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
[quote] 1CLARD: I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to...
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
[quote] Brian Delgado: First day on global,just have some questions on coding with the new GW codes.. [/quote] FOR COMPLAINT CODE ID USE THE 0621 FOR GAUGES/WARNING LIGHTS.....YOU NO LONGER HAVE FAILURE CODES...ITS CAUSE AND COMPLAINT....SOME OF THEM...
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/09/2010
DO YOU KNOW "WHY" AS A SERVICE AGENT USING DMS WE ARE UNABLE TO USE WEB INTERACTIVE AS PER THE NEW MANUAL
recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
We performed the recall 10023 using V2226 on a 2009 Cobalt rental car.It rejected saying"vehicle not involved in field action". How do we put this through to get paid?
Re: REYNOLDS USERS! - 04/08/2010
Tonia, We have automatic posting now with the new Reynolds software so according to my Ofice Manager I have to make all my corrections on the warranty side of Reynolds or it messes them up. I think for myself it is much easier to correct the claims...
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
THIS PERTICULAR VEHICLE IS AN 2004, THATS WHAT IS STRANGE - I HAVE DOUBLE CHECKED THE VIN ALSO TO MAKE SURE I ENTERED IT CORRECT
Re: GLOBAL WARRANTY (transistion) - 03/12/2010
... do corrections in Global. For older rejected claims you probably will have to enter in Global as a new transaction....
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... add-on accessories. Or am I missing something here. The accessory kit comes separate from the vehicle. When the tech opened the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would...
GWM Smartcare Claim - 12/30/2009
We are new to GWM. Trying to do a Smartcare claim and it keeps rejecting for 'repeat repair. Help! Marcia
Re: Excessive rental - 12/15/2009
... use the shuttle feature as the main mode of transportation for our dealership. We do have rental vehicles available, but our service manager likes to use them for customers who have extensive repairs only. Everyone else gets dropped off or picked up....
GWM Authorization translation - 01/28/2010
... GWM manual (appendix C), but how do these translate to the old codes? For instance, claim type B (vehicles NOT under warranty), ZPTI claim type, but do I need an authorization? Which one, repeat repair? I know A, E & G are pretty much the same, but...
Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...
CLARIFICATION: PROPER TECH LABOR TIME - 09/24/2009
THERE SEEMS TO BE A DISCREPENCY BETWEEN MY TECHS & REP (WHICH WE HAVE RECENTLY LOST - BUT DONT KNOW HOW THE NEW ONE WILL BE).... EXAMPLE: HORNS INOP, TECH HAS .1 DIAG SEPARATE TIME FLAG, THEN HE HAS .2 TO REPLACE BOTH HORNS N0200 WHICH PAYS UP TO .3 FOR...
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Global Warranty - 10/29/2009
... 9TH. THATS PER AN EMAIL FROM OUR AVM. THAT IS PRETTY MUCH EVERYONES DATE HERE IN CENTRAL NEW YORK STATE. I AM HOPING IT IS GOING TO BE FOR THE BETTER CHANGING OVER. THE TRAINING CLASSES SEEMED TO REALLY HELP--I JUST WANT TO START AND SEE HOW DIFF...
Re: Global Warranty - 10/29/2009
... to switch until Jan-Feb. We're also scheduled to switch from Reynolds to ADP in Feb. and get a new phone system installed about then too. --I'll be lucky if I have any hair left after Feb. Let the insanity begin!!! LOL GWM Deployment The US launch...
GLOBAL WARRANTY!! - 11/11/2009
... DTC'S WHEN SES LIGHT IS ON. WE WERE SUPPOSE TO PUT THEM IN AS THE FAILURE CODE BEFORE BUT WITH THE NEW SYSTEM YOU ARE ONLY ALLOWED 4 NUMBERS IN THE "CAUSE CODE". THANKS ...
Re: GLOBAL WARRANTY!! - 11/12/2009
IT ONLY HAS 4 DIGITS---BUT THE STC CODES ARE 5. IT STINKS HAVING TO LEARN MY JOB ALL OVER AGAIN. I FEEL LIKE MY HEAD IS SCRAMBLED EGGS FROM THIS NEW GLOBAL WARRANTY.
Re: sirius xm - 10/27/2009
... out the cluster. He can't proove that it was the sirius or any one of the other gm modules in the vehicle. According to the tech GM's own modules take each other out sometimes. So my tech is not going to back me up on this one, goodtimes... ( but I do...
Re: Debit Appeals - 10/28/2009
... at all. --For a Transportation debit appeal you do need to call DBC and follow the prompts for vehicle damage/transportation claims and they will start the process, then have you fax information in. Good luck on it. I have had a few that they have...
Re: - 10/13/2009
... SUBMIT GOODWILL ON SOMETHING WITH GMPP COVERAGE --- IF THE "LISTED" GMPP OWNER NO LONGER OWNS THE VEHICLE, I BELIEVE YOU NEED TO CHECK WITH YOUR SALES DEPT (IF WAS RESOLD TO CURRENT OWNER) OR CONTACT YOUR GMPP REP. --- WE HAD SOMETHING LIKE THIS BEFORE,...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/20/2009
I have tried connecting to that website several times -- never connects thru, is there any other links to that info ?? WE HAVE A VEHICLE IN OUR SHOP NOW & DONT KNOW WHAT IT COVERS
Re: towing amount allowed? - 10/16/2009
Nevermind everyone....I'm not well-versed in using this website. I did a search in the newsletters for towing and I answered my own question. I need to H-route. Thanks!
Re: What Would You Do - 02/15 - 02/02/2015
Maybe Roadside Assistance should've been contacted, but that didn't happen. Even though the vehicle didn't get towed, I would submit the tow bill with an explanation since it was documented ahead of time. There's no mention about whether or not there...
Re: What Would You Do - 02/15 - 02/11/2015
... sounds more like a communication issue than a warrantable loss. If the customer still wants their vehicle towed in, we would refer them to Roadside Assistance...
What Would You Do - 12/14 - 11/25/2014
After reviewing and printing a copy of the IVH for a 2014 Chevrolet Silverado, the service advisor opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service...
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
... Assistance Center or DMA. A CCL provides the customer with extended coverage of a specific vehicle component for a defined time frame (as indicated in IVH). Another good information source is the GM Dealer Aftersales Empowerment - Goodwill Requests...
Re: 2015 TOP OFF DEF - 12/18/2014
... other restrictions and complete details) -- 4-wheel Tire Rotation (excludes dual rear wheel vehicles, all Corvette models and select Camaro models - ZL1 model and 1LE package cars - due to their unidirectional tires; see Owner's Manual for details) --...
Re: Recall repairs - 12/18/2014
... is exactly correct. I believe there was an article on this in one of the JLWarranty newsletters not too long ago....
Re: WIFI ACCESSORY - 09/19/2014
... is listed in the PDI-Dealer Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI transaction with operation 0590032....
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
... claims from last year to this year, my RO count has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized and I am typically VERY organized! I can't help but to check the...
Re: closest to labor ops - 08/12/2014
... circumstances. Our advisors provide the ops/times for warranty jobs so it wouldn't be until the vehicle is complete that they would see there is no exact op and what about when the DBC instructs us to use a closest to op? I just think some of the rules...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... regardless of whether the tech doing the repairs has viewed the training video or not. We have a vehicle right now where that is the case: tech who has watched the training video says the first sensor just would not calibrate and consequently replaced...
Techs looking up their own Labor ops - 03/13/2015
... Along with my change in title was a change in service management. I was recently helping the new service manager with some rejects and discovered the techs are looking up their own times (they all have access to the LTG.) I know the access should...
Re: What Would You Do - 06/15 - 06/30/2015
Yes i am aware of this seems i have problems with one tech when he repairs a vehicle covered under spa 14329 . he and i were having this discussion yesterday when ordering the parts for this job..he seems to have a problem when it comes to changing the...
Canada 2 year Scheduled LOF Maintenance - 01/23/2014
Has anyone tried to process these.Mine rejected with the labor operation 0600753.Which i got from the selling dealer of the vehicle involved.I processed it the same as a silverado woit the price in net it rejected. We are checking with our DMA.
Re: March - Share Your Tip! - 03/03/2014
... cycle#. They know that if they don't put the code in their write-up they will not be paid. When new techs come in they are taught what is needed....
Re: closest to labor ops - 08/29/2014
... and telling our techs to once again punch on and off for every repair line on the job card. The new time punch rules clearly don't take this into account. I think GM should ammend it again and say if you are using a closest to op and putting all of...
What Would You Do - 08/14 - 08/05/2014
... card for the repair of a 2015 Chevrolet Silverado with just over 600 miles on the odometer. The vehicle was brought into the dealership with a Service Engine Soon light concern. The technician documented DTC P0606 and P2155. Both DTC's led to the replacement...
Re: These recalls are killing me! - 04/15/2014
... I have about 7 or 8 like that. I rechecked the parameters of the recall and all of these vehicles fit. I checked with DBC before submitting one and they told me to submit and H route, which I did. They are now all in rejected status >.< Anyone r...
... to switch until Jan-Feb. We're also scheduled to switch from Reynolds to ADP in Feb. and get a new phone system installed about then too. --I'll be lucky if I have any hair left after Feb. Let the insanity begin!!! LOL GWM Deployment The US launch...
GLOBAL WARRANTY!! - 11/11/2009
... DTC'S WHEN SES LIGHT IS ON. WE WERE SUPPOSE TO PUT THEM IN AS THE FAILURE CODE BEFORE BUT WITH THE NEW SYSTEM YOU ARE ONLY ALLOWED 4 NUMBERS IN THE "CAUSE CODE". THANKS ...
Re: GLOBAL WARRANTY!! - 11/12/2009
IT ONLY HAS 4 DIGITS---BUT THE STC CODES ARE 5. IT STINKS HAVING TO LEARN MY JOB ALL OVER AGAIN. I FEEL LIKE MY HEAD IS SCRAMBLED EGGS FROM THIS NEW GLOBAL WARRANTY.
Re: sirius xm - 10/27/2009
... out the cluster. He can't proove that it was the sirius or any one of the other gm modules in the vehicle. According to the tech GM's own modules take each other out sometimes. So my tech is not going to back me up on this one, goodtimes... ( but I do...
Re: Debit Appeals - 10/28/2009
... at all. --For a Transportation debit appeal you do need to call DBC and follow the prompts for vehicle damage/transportation claims and they will start the process, then have you fax information in. Good luck on it. I have had a few that they have...
Re: - 10/13/2009
... SUBMIT GOODWILL ON SOMETHING WITH GMPP COVERAGE --- IF THE "LISTED" GMPP OWNER NO LONGER OWNS THE VEHICLE, I BELIEVE YOU NEED TO CHECK WITH YOUR SALES DEPT (IF WAS RESOLD TO CURRENT OWNER) OR CONTACT YOUR GMPP REP. --- WE HAD SOMETHING LIKE THIS BEFORE,...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/20/2009
I have tried connecting to that website several times -- never connects thru, is there any other links to that info ?? WE HAVE A VEHICLE IN OUR SHOP NOW & DONT KNOW WHAT IT COVERS
Re: towing amount allowed? - 10/16/2009
Nevermind everyone....I'm not well-versed in using this website. I did a search in the newsletters for towing and I answered my own question. I need to H-route. Thanks!
Re: What Would You Do - 02/15 - 02/02/2015
Maybe Roadside Assistance should've been contacted, but that didn't happen. Even though the vehicle didn't get towed, I would submit the tow bill with an explanation since it was documented ahead of time. There's no mention about whether or not there...
Re: What Would You Do - 02/15 - 02/11/2015
... sounds more like a communication issue than a warrantable loss. If the customer still wants their vehicle towed in, we would refer them to Roadside Assistance...
What Would You Do - 12/14 - 11/25/2014
After reviewing and printing a copy of the IVH for a 2014 Chevrolet Silverado, the service advisor opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service...
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
... Assistance Center or DMA. A CCL provides the customer with extended coverage of a specific vehicle component for a defined time frame (as indicated in IVH). Another good information source is the GM Dealer Aftersales Empowerment - Goodwill Requests...
Re: 2015 TOP OFF DEF - 12/18/2014
... other restrictions and complete details) -- 4-wheel Tire Rotation (excludes dual rear wheel vehicles, all Corvette models and select Camaro models - ZL1 model and 1LE package cars - due to their unidirectional tires; see Owner's Manual for details) --...
Re: Recall repairs - 12/18/2014
... is exactly correct. I believe there was an article on this in one of the JLWarranty newsletters not too long ago....
Re: WIFI ACCESSORY - 09/19/2014
... is listed in the PDI-Dealer Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI transaction with operation 0590032....
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
... claims from last year to this year, my RO count has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized and I am typically VERY organized! I can't help but to check the...
Re: closest to labor ops - 08/12/2014
... circumstances. Our advisors provide the ops/times for warranty jobs so it wouldn't be until the vehicle is complete that they would see there is no exact op and what about when the DBC instructs us to use a closest to op? I just think some of the rules...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... regardless of whether the tech doing the repairs has viewed the training video or not. We have a vehicle right now where that is the case: tech who has watched the training video says the first sensor just would not calibrate and consequently replaced...
Techs looking up their own Labor ops - 03/13/2015
... Along with my change in title was a change in service management. I was recently helping the new service manager with some rejects and discovered the techs are looking up their own times (they all have access to the LTG.) I know the access should...
Re: What Would You Do - 06/15 - 06/30/2015
Yes i am aware of this seems i have problems with one tech when he repairs a vehicle covered under spa 14329 . he and i were having this discussion yesterday when ordering the parts for this job..he seems to have a problem when it comes to changing the...
Canada 2 year Scheduled LOF Maintenance - 01/23/2014
Has anyone tried to process these.Mine rejected with the labor operation 0600753.Which i got from the selling dealer of the vehicle involved.I processed it the same as a silverado woit the price in net it rejected. We are checking with our DMA.
Re: March - Share Your Tip! - 03/03/2014
... cycle#. They know that if they don't put the code in their write-up they will not be paid. When new techs come in they are taught what is needed....
Re: closest to labor ops - 08/29/2014
... and telling our techs to once again punch on and off for every repair line on the job card. The new time punch rules clearly don't take this into account. I think GM should ammend it again and say if you are using a closest to op and putting all of...
What Would You Do - 08/14 - 08/05/2014
... card for the repair of a 2015 Chevrolet Silverado with just over 600 miles on the odometer. The vehicle was brought into the dealership with a Service Engine Soon light concern. The technician documented DTC P0606 and P2155. Both DTC's led to the replacement...
Re: These recalls are killing me! - 04/15/2014
... I have about 7 or 8 like that. I rechecked the parameters of the recall and all of these vehicles fit. I checked with DBC before submitting one and they told me to submit and H route, which I did. They are now all in rejected status >.< Anyone r...
What Would You Do - 05/14 - 05/09/2014
In early March, the owner of a 2013 Chevrolet Silverado with 36,217 miles took the vehicle to the dealership for a concern with the spare tire. The customer stated that the spare tire would not release from under the vehicle. The technician found that...
Re: California emission warranty - 09/24/2012
[quote] cnkraemer: If you go to the P&P manual and look in Article 1.2.3.2 there's a breakdown of time and mileage limits for vehicles that are certified to California Emissions Standards. Hope that helps! [/quote] thank you
Re: Warranty Meeting - 11/07/2012
I have not recieved anything except from the website saying that the forum has a new post. No emails directly from you. You could use my personal email, PRNCSSTIFFERS@AOL.COM. I'm not sure what the problem is. I am getting other emails.
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or anyone out there with simila...
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
I have had 2 claims so far reject for Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) I read the Bulletin stating that after 12/31/2012 you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the...
Re: Complaint Codes - 01/14/2013
From Global Connect Message G_0000156180 : A complete list of the new Codes and Categories are available in Appendix A of the Global Warranty User Manual. The Manual can be found in the GlobalConnect Library (Service>Warranty Category), or on the...
Re: Transportation claim labor op A0110 - 07/24/2012
... sand and buff. Using the ZREG you got it paid, but it now counts against your cost per vehicle and doesn't get billed back to the Transport company like it should be. ...
Re: Transportation Claims - 06/07/2012
... item. Damage codes should have been listed on the delivery receipt by the person who received the vehicles at your dealership. Other than that it's similar to a normal claim submission. If you submit and it is rejected, you will more than likely have...
Re: CURIOUS ABOUT PAY - 07/18/2012
Alot of good points made! Im fairly new to warranty but have been caught up since I started. I think my pay actually pretty good, I started training at $18. I have always wondered about bonuses, I know our last warranty clerk got them, not sure why I...
CAC / GMPP SMARTCARE - 07/18/2012
New one to me.... I was given a copy of a GMPP Contract - which I checked GMVIS & it shows the coverage.... - the customer called cust asst & it was decided to give her the GMPP Smartcare as Goodwill.... How do I claim for the price of the GMPP / or ...
Re: engine serial number - 08/15/2012
... MUST BE RECORDED. When you submit the claim, you will have to input the serial number of the new engine in the field right after the part number for the engine. ...
Re: Carrier request for transportation claim - 08/13/2012
... Is this a common thing and I'm just lucky to have never had this before? [/quote} Thats a new one on me.... keep us posted how it turns out...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: POSTS AND REPLIES ARE NOT APPEARING? - 07/03/2013
[quote] EJMurphy: This morning I posted a New Thread, and it does not appear. A little while ago, I received an e-mail that there was a reply to one of replies on someone elses thread. Neither of these appear when I try to access them. Including the...
Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/16/2013
So a customer has had continuing issues with a new car we sold them. The customer has been pretty good about the whole thing and the SM wants to give them a GMPP Smartcare Plan. So, I was able to get it authorized by the DMA. Anyone know what my next...
Does this bother anyone else? - 08/27/2013
... included with the warranty repairs, this line always appears... "Send automatic message that vehicle is ready (Y/N/$/?) ?". We never use this notification, and it's annoying to always have to enter "N". I contacted ADP and discussed this with them....
Re: reimbursement for special coverage - 04/15/2013
... directly related to the recall or special coverage. Fairness is probably the key factor. If your vehicle was recalled for a shift cable replacement and you had a previous expense to have it replaced at an independent shop or a dealer, how fair would...
Forum - 03/21/2017
I think that because the MPVI line isn't a repair, you can't really consider the new line that was added as part of the MPVI line like a single concern. If a customer hasn't specifically asked to have something looked into or repaired then it would...
Forum - 03/17/2017
VIN "cards" are available in SI: enter the year, make, model of vehicle select service manual / bulletins select general information select general information (again) select introduction select vehicle, engine and transmission id and vin location, derivative...
Forum - 03/20/2017
... Procedures and Manuals section. See also the article within the March 2017 edition of the Warranty News titled "Chevrolet / Buick / GMC / Cadillac Protection Products."...
1234yf Refrigerant - 04/07/2017
... the R-134a for add time of .3. Per a conversation with the ac tech it takes longer to use the new system. On a 2017 cadillac xts the labor time guide reflects 1234yf recover and recharge add time of .5 and it also reflects 134a recover and recharge add...
Forum - 03/27/2017
From bulletin 06-08-47-001: Sequential Programming - A procedure to update more than one module with new software or calibration files in a predefined order or sequence. The sequence is critical to the outcome of the event and is done automatically...
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 05/25/2017
... Procedures, and Guides link). The dealer is responsible for ensuring that the Roadside Assistance vehicle is equipped with the necessary, parts, tools, and equipment....
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
In early March, the owner of a 2013 Chevrolet Silverado with 36,217 miles took the vehicle to the dealership for a concern with the spare tire. The customer stated that the spare tire would not release from under the vehicle. The technician found that...
Re: California emission warranty - 09/24/2012
[quote] cnkraemer: If you go to the P&P manual and look in Article 1.2.3.2 there's a breakdown of time and mileage limits for vehicles that are certified to California Emissions Standards. Hope that helps! [/quote] thank you
Re: Warranty Meeting - 11/07/2012
I have not recieved anything except from the website saying that the forum has a new post. No emails directly from you. You could use my personal email, PRNCSSTIFFERS@AOL.COM. I'm not sure what the problem is. I am getting other emails.
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or anyone out there with simila...
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
I have had 2 claims so far reject for Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) I read the Bulletin stating that after 12/31/2012 you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the...
Re: Complaint Codes - 01/14/2013
From Global Connect Message G_0000156180 : A complete list of the new Codes and Categories are available in Appendix A of the Global Warranty User Manual. The Manual can be found in the GlobalConnect Library (Service>Warranty Category), or on the...
Re: Transportation claim labor op A0110 - 07/24/2012
... sand and buff. Using the ZREG you got it paid, but it now counts against your cost per vehicle and doesn't get billed back to the Transport company like it should be. ...
Re: Transportation Claims - 06/07/2012
... item. Damage codes should have been listed on the delivery receipt by the person who received the vehicles at your dealership. Other than that it's similar to a normal claim submission. If you submit and it is rejected, you will more than likely have...
Re: CURIOUS ABOUT PAY - 07/18/2012
Alot of good points made! Im fairly new to warranty but have been caught up since I started. I think my pay actually pretty good, I started training at $18. I have always wondered about bonuses, I know our last warranty clerk got them, not sure why I...
CAC / GMPP SMARTCARE - 07/18/2012
New one to me.... I was given a copy of a GMPP Contract - which I checked GMVIS & it shows the coverage.... - the customer called cust asst & it was decided to give her the GMPP Smartcare as Goodwill.... How do I claim for the price of the GMPP / or ...
Re: engine serial number - 08/15/2012
... MUST BE RECORDED. When you submit the claim, you will have to input the serial number of the new engine in the field right after the part number for the engine. ...
Re: Carrier request for transportation claim - 08/13/2012
... Is this a common thing and I'm just lucky to have never had this before? [/quote} Thats a new one on me.... keep us posted how it turns out...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: POSTS AND REPLIES ARE NOT APPEARING? - 07/03/2013
[quote] EJMurphy: This morning I posted a New Thread, and it does not appear. A little while ago, I received an e-mail that there was a reply to one of replies on someone elses thread. Neither of these appear when I try to access them. Including the...
Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/16/2013
So a customer has had continuing issues with a new car we sold them. The customer has been pretty good about the whole thing and the SM wants to give them a GMPP Smartcare Plan. So, I was able to get it authorized by the DMA. Anyone know what my next...
Does this bother anyone else? - 08/27/2013
... included with the warranty repairs, this line always appears... "Send automatic message that vehicle is ready (Y/N/$/?) ?". We never use this notification, and it's annoying to always have to enter "N". I contacted ADP and discussed this with them....
Re: reimbursement for special coverage - 04/15/2013
... directly related to the recall or special coverage. Fairness is probably the key factor. If your vehicle was recalled for a shift cable replacement and you had a previous expense to have it replaced at an independent shop or a dealer, how fair would...
Forum - 03/21/2017
I think that because the MPVI line isn't a repair, you can't really consider the new line that was added as part of the MPVI line like a single concern. If a customer hasn't specifically asked to have something looked into or repaired then it would...
Forum - 03/17/2017
VIN "cards" are available in SI: enter the year, make, model of vehicle select service manual / bulletins select general information select general information (again) select introduction select vehicle, engine and transmission id and vin location, derivative...
Forum - 03/20/2017
... Procedures and Manuals section. See also the article within the March 2017 edition of the Warranty News titled "Chevrolet / Buick / GMC / Cadillac Protection Products."...
1234yf Refrigerant - 04/07/2017
... the R-134a for add time of .3. Per a conversation with the ac tech it takes longer to use the new system. On a 2017 cadillac xts the labor time guide reflects 1234yf recover and recharge add time of .5 and it also reflects 134a recover and recharge add...
Forum - 03/27/2017
From bulletin 06-08-47-001: Sequential Programming - A procedure to update more than one module with new software or calibration files in a predefined order or sequence. The sequence is critical to the outcome of the event and is done automatically...
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 05/25/2017
... Procedures, and Guides link). The dealer is responsible for ensuring that the Roadside Assistance vehicle is equipped with the necessary, parts, tools, and equipment....
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 06/28/2017
... up the eligible service, or the dealer may contact Roadside Assistance on the customer's behalf. Vehicle owner's with an active OnStar subscription may push the blue button....
Forum - 01/24/2017
We get them pretty often as well. I once questioned the DBC about the two special coverages being performed on a vehicle at the same time because there's overlap. One is for the pistons/rings for oil consumption and the other is for the balance...
What Would You Do - 02/17 - 01/23/2017
... dealership with a vibration or hesitation at approximately 50 mph. The technician test drove the vehicle and found a torque converter shudder. The transmission fluid was checked and the technician found dexcool in the transmission fluid due to a leaking...
Salary for Warranty Administration - 01/16/2017
... type of bonus and 2) Is it a percentage of paid transactions? My service manager, who is new to service management relies heavily on my position to help him navigate the warranty waters while he's learning and I also am a strong support for my...
Forum - 12/15/2016
... administration? Also, check for JL's list of workshops that will be coming out for the new year, I've never been to one but would like to, and by all accounts, they're worth every penny. Print a copy of the 04-00-89-015 bulletin on Required...
Forum - 12/15/2016
... present that knows how it WAS done. We are facing many changes also, because we have a new office manager, also a new GM just over a year ago. They have previous car dealer experience but not in the actual position they are now in. ...
Forum - 02/01/2017
... long story-short...to get your opinion and make sure I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not be covered, correct?...
Forum - 03/14/2017
... GlobalConnect Service tab. We also published an article in the March edition of the Warranty News on this topic - page 4 "Chevrolet, Buick, GMC, Cadillac Protection Products."...
Error 115 : Authorization required for Adjusted Transaction previously Adjusted. - 02/03/2017
So I am relatively new to the warranty administrator postion. Ive had a few mistakes made during my learning curve. I have on in particular where I made a adjustment soon after entering it and seeing the claim didnt pay exactly as supposed...
Forum - 02/09/2017
... Policy Information Manual Article 1.1.1.1 through Article 1.1.1.4 (2014 through 2017 model year vehicles)....
What Would You Do - 03/17 - 02/17/2017
... their local Chevrolet dealership for the replacement of a brake booster sensor. Because the vehicle was out of warranty at time of service, the repair was handled as customer pay.Several months later, in December 2016, the customer visited a Buick GMC...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... CPO labor op. The Extended Protection should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted as a regular warranty or service contract. It has to be called in before repairs are performed...
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
howens870: Thanks for the update! I will post on the forum as soon as the help card has been updated. Happy New Year! Kristen / jlwarranty
Re: CAM-02 Report - 12/22/2015
... got mine updated because there were things that didn't work for me until it was updated to a newer version....
Re: DMA PRE-APPROVAL - 10/15/2015
... allowance. After we finished the truck the bulletin was revised with 7.0 hours for the job. Our vehicle was extreme and we had alot more than 7 hours. The DMA approved the job for the amount we requested. It seems like a power struggle....
OLH with concern to Same repair, different sides? - 10/17/2016
... instance, we are repairing appliques on Yukons. There are appliques for each side of the vehicle, so 84021604 is the right side, and 84021603 is the left side. There is one labor operation for both sides of the repair, 2020140, which...
Forum - 12/09/2016
I have received some positive feedback that the new Transportation Damage process is running well since it's inception. How did your situation turn out sschepp? Any other thoughts from the Community?
Applying concern and cause codes effectively -- 9090 - 02/09/2016
I'm new to submitting warranty claims and I've a few questions on applying effective concern and cause codes, specifically, when do you apply 9090? I've received conflicting information and want to make sure I'm coding them correctly. Person A says...
SPS programming codes? - 08/20/2019
This statement was in the August 2019 Warranty News, "The WCC will never include the letter O. The letters A-F, and S are the only letters that will be used in the code. Take care when entering codes that contain an S and/or 5."I'm concerned because all...
Forum - 08/30/2019
I hadn't caught that. The Advisor wrote 'part warranty'. Looking like I will be giving him some bad news. Thank you
Forum - 09/11/2019
Also, (if its not too late) if it is a GSA vehicle, you can submit for the allowance of $150.00
Forum - 08/08/2019
Thanks ewill3rd for the side note! The technician comments originated from an actual job card and vehicle repair. I agree, this repair does leave some doubt in your mind : )
Forum - 06/14/2019
There is an RPO for the new refrigerant. KRV If the tech doesn't document and provide you with printouts then he/she doesn't get paid to evacuate and recharge. Be aware you also need to enter the code at the bottom of the final charge slips in the tech...
Forum - 06/11/2019
Hi MJBusch! Would you mind including the VIN for the vehicle in question? Or email to my attention: kristen@jlwarranty.com. Thanks!
Forum - 06/20/2019
... submit for the WORKING CAPITAL. We didn't know that but luckily are only losing out on one used vehicle. As for Floor plan this is my first time submitting for that as well. Also I know that we had seperate job cards for the very first inspection that...
... up the eligible service, or the dealer may contact Roadside Assistance on the customer's behalf. Vehicle owner's with an active OnStar subscription may push the blue button....
Forum - 01/24/2017
We get them pretty often as well. I once questioned the DBC about the two special coverages being performed on a vehicle at the same time because there's overlap. One is for the pistons/rings for oil consumption and the other is for the balance...
What Would You Do - 02/17 - 01/23/2017
... dealership with a vibration or hesitation at approximately 50 mph. The technician test drove the vehicle and found a torque converter shudder. The transmission fluid was checked and the technician found dexcool in the transmission fluid due to a leaking...
Salary for Warranty Administration - 01/16/2017
... type of bonus and 2) Is it a percentage of paid transactions? My service manager, who is new to service management relies heavily on my position to help him navigate the warranty waters while he's learning and I also am a strong support for my...
Forum - 12/15/2016
... administration? Also, check for JL's list of workshops that will be coming out for the new year, I've never been to one but would like to, and by all accounts, they're worth every penny. Print a copy of the 04-00-89-015 bulletin on Required...
Forum - 12/15/2016
... present that knows how it WAS done. We are facing many changes also, because we have a new office manager, also a new GM just over a year ago. They have previous car dealer experience but not in the actual position they are now in. ...
Forum - 02/01/2017
... long story-short...to get your opinion and make sure I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not be covered, correct?...
Forum - 03/14/2017
... GlobalConnect Service tab. We also published an article in the March edition of the Warranty News on this topic - page 4 "Chevrolet, Buick, GMC, Cadillac Protection Products."...
Error 115 : Authorization required for Adjusted Transaction previously Adjusted. - 02/03/2017
So I am relatively new to the warranty administrator postion. Ive had a few mistakes made during my learning curve. I have on in particular where I made a adjustment soon after entering it and seeing the claim didnt pay exactly as supposed...
Forum - 02/09/2017
... Policy Information Manual Article 1.1.1.1 through Article 1.1.1.4 (2014 through 2017 model year vehicles)....
What Would You Do - 03/17 - 02/17/2017
... their local Chevrolet dealership for the replacement of a brake booster sensor. Because the vehicle was out of warranty at time of service, the repair was handled as customer pay.Several months later, in December 2016, the customer visited a Buick GMC...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... CPO labor op. The Extended Protection should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted as a regular warranty or service contract. It has to be called in before repairs are performed...
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
howens870: Thanks for the update! I will post on the forum as soon as the help card has been updated. Happy New Year! Kristen / jlwarranty
Re: CAM-02 Report - 12/22/2015
... got mine updated because there were things that didn't work for me until it was updated to a newer version....
Re: DMA PRE-APPROVAL - 10/15/2015
... allowance. After we finished the truck the bulletin was revised with 7.0 hours for the job. Our vehicle was extreme and we had alot more than 7 hours. The DMA approved the job for the amount we requested. It seems like a power struggle....
OLH with concern to Same repair, different sides? - 10/17/2016
... instance, we are repairing appliques on Yukons. There are appliques for each side of the vehicle, so 84021604 is the right side, and 84021603 is the left side. There is one labor operation for both sides of the repair, 2020140, which...
Forum - 12/09/2016
I have received some positive feedback that the new Transportation Damage process is running well since it's inception. How did your situation turn out sschepp? Any other thoughts from the Community?
Applying concern and cause codes effectively -- 9090 - 02/09/2016
I'm new to submitting warranty claims and I've a few questions on applying effective concern and cause codes, specifically, when do you apply 9090? I've received conflicting information and want to make sure I'm coding them correctly. Person A says...
SPS programming codes? - 08/20/2019
This statement was in the August 2019 Warranty News, "The WCC will never include the letter O. The letters A-F, and S are the only letters that will be used in the code. Take care when entering codes that contain an S and/or 5."I'm concerned because all...
Forum - 08/30/2019
I hadn't caught that. The Advisor wrote 'part warranty'. Looking like I will be giving him some bad news. Thank you
Forum - 09/11/2019
Also, (if its not too late) if it is a GSA vehicle, you can submit for the allowance of $150.00
Forum - 08/08/2019
Thanks ewill3rd for the side note! The technician comments originated from an actual job card and vehicle repair. I agree, this repair does leave some doubt in your mind : )
Forum - 06/14/2019
There is an RPO for the new refrigerant. KRV If the tech doesn't document and provide you with printouts then he/she doesn't get paid to evacuate and recharge. Be aware you also need to enter the code at the bottom of the final charge slips in the tech...
Forum - 06/11/2019
Hi MJBusch! Would you mind including the VIN for the vehicle in question? Or email to my attention: kristen@jlwarranty.com. Thanks!
Forum - 06/20/2019
... submit for the WORKING CAPITAL. We didn't know that but luckily are only losing out on one used vehicle. As for Floor plan this is my first time submitting for that as well. Also I know that we had seperate job cards for the very first inspection that...
Forum - 05/21/2019
......
Lock Cylinder Cover Kit - Transportation Damage??? - 05/24/2019
Hey,We had a vehicle that came in with the lock cylinder cover kit missing. Does anyone know if that would be considered as transportation damage? I'm told that you have to have a key in order to remove this. I tried checking with NVD...
Forum - 10/31/2019
Most of the new catalog numbers have it in the battery identifier. It will usually have "AGM" in the designation. Just google the part number if all else fails.
Forum - 10/03/2019
... D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar model and be done....
Forum - 09/06/2019
... Tool should be run for the customer, inputting the total repair cost at warranty rates. A new job card would be opened for the reimbursement. The reimbursement amount would be entered in the Net/Reimbursement field of the transaction....
Forum - 02/03/2020
You cannot submit for disable on a customer vehicle. I complained to GM about this issue with the documentation but as usual this was translated from Chinese to English by someone who speaks Korean so it makes absolutely no sense. Just tell the customers...
CUSTOMER CALLED TOWING COMPANY INSTEAD OF ROADSIDE ASSISTANCE - 01/22/2020
... nor read this info. Tjerefore, she called the towing company that has the best reputation. Her vehicle had to have valves replaced. The problem is getting warranty to pay the $200 tow bill versus the $130 allowed and explaining the customer was not ...
Forum - 01/28/2020
... use Roadside Assistance in the future, as well as advising of the ramifications of not having the vehicle towed to the closest dealership for repair....
Forum - 01/03/2020
... ago, when I was having trouble out of sublets for paint claims. The blend add is usually not for new units, as it accounts for environmental fade of paint. Now, where to find it in the manuals, I have not a clue ...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
I had a customer come in for an oil change and long story short, It was the first oil change for the vehicle. The SUV was purchased 2 years ago and it now had 29992 miles on it. My Serv Mgr and DMA are good with filing a claim for neglect so some unsuspecting...
Diesel Engine Limited Warranty and Powertrain Warranty confusion - 12/18/2019
I have a 2015 diesel Silverado that we replaced the catalytic converter on. The only warranty coverage this vehicle still has is the Certified Pre-Owned Powertrain Limited Warranty. Emissions is expired as well as the Diesel Limited Warranty. ...
Forum - 01/16/2020
While I am on Reynolds, repair ops are loaded to use, with time options specific to vehicle. With PDI's, my only guess would be the variations that have popped up over the last 2 years. It used to be I could just go into the yr/make/model and get my add...
Forum - 01/06/2020
Glad to hear you received the schedule! Thanks & Happy New Year!
Forum - 02/28/2019
Hi CarolRoyal! I am also only finding bulletins that address vehicles equipped with an 8 speed transmission, nothing for the 6 speed. A couple alternatives in lieu of a bulletin specific operation; closest to or CCND operation.
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
Forum - 03/08/2019
... and not the other. In my experience WSC is a lot less strict on these with the release of that newer TSB. There were several errors in the older verisons that led me to many a fight with my old WSC rep....
Forum - 02/14/2019
... to authorize customer reimbursement transactions up to a $1,000, but as you indicated, the vehicle is out of powertrain warranty, so would be considered a Policy Decision. DMA Pre-Approval would only be required if the adjustment is outside of the...
What Would You Do - 03/19 - 02/21/2019
... paint repair and all of the components that had to be removed in order to perform the repair? The vehicle being repaired was a 2018 Cadillac XT5. ...
Forum - 03/21/2019
... Date including month, day and year (MM/DD/YYYY) Complete VIN Odometer reading taken from the vehicle (mileage must be validated via a physical vehicle inspection by the Service Agent) Owner/lessee name (or operator) and contact information Service...
Forum - 03/22/2019
Thanks for the great responses Ksmith13 & lbeardsley1559 - you nailed this one on the head! New job card - PET at warranty rate - 3 C's to reflect the history, case number, and support for the situation.
What Would You Do - 04/19 - 03/26/2019
... was submitted in GWM for payment for the right front seat cushion cover due to discoloration. The vehicle had approximately 13,000 miles on the odometer when the repair was written up in March of this year. The customer concern stated that the right...
"Special Circumstances" Rental Help - 03/08/2019
Hey,We have a vehicle that has a hard to diagnose condition. At this time we are waiting for an engineer to come and inspect. Customer is in a rental at this time. Rental is a car. Customer needs a truck with the ability to pull...
Forum - 01/31/2019
... first time punch cannot be the OLH time. I have a tech that was searching for a water leak in the vehicle. He needed to remove parts of the dash to inspect and then he needed to remove the center console and found that the drain tube was kinked. That...
Forum - 03/08/2019
... I have run into that so many times in the past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best story you've...
Forum - 05/07/2019
We charge labor as per the certified service battery promotion, $24.95 except on excluded vehicles which allow for more. I like the fact that Delco covers the battery for the full warranty period, but it is kind of nutty that labor is not covere...
......
Lock Cylinder Cover Kit - Transportation Damage??? - 05/24/2019
Hey,We had a vehicle that came in with the lock cylinder cover kit missing. Does anyone know if that would be considered as transportation damage? I'm told that you have to have a key in order to remove this. I tried checking with NVD...
Forum - 10/31/2019
Most of the new catalog numbers have it in the battery identifier. It will usually have "AGM" in the designation. Just google the part number if all else fails.
Forum - 10/03/2019
... D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar model and be done....
Forum - 09/06/2019
... Tool should be run for the customer, inputting the total repair cost at warranty rates. A new job card would be opened for the reimbursement. The reimbursement amount would be entered in the Net/Reimbursement field of the transaction....
Forum - 02/03/2020
You cannot submit for disable on a customer vehicle. I complained to GM about this issue with the documentation but as usual this was translated from Chinese to English by someone who speaks Korean so it makes absolutely no sense. Just tell the customers...
CUSTOMER CALLED TOWING COMPANY INSTEAD OF ROADSIDE ASSISTANCE - 01/22/2020
... nor read this info. Tjerefore, she called the towing company that has the best reputation. Her vehicle had to have valves replaced. The problem is getting warranty to pay the $200 tow bill versus the $130 allowed and explaining the customer was not ...
Forum - 01/28/2020
... use Roadside Assistance in the future, as well as advising of the ramifications of not having the vehicle towed to the closest dealership for repair....
Forum - 01/03/2020
... ago, when I was having trouble out of sublets for paint claims. The blend add is usually not for new units, as it accounts for environmental fade of paint. Now, where to find it in the manuals, I have not a clue ...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
I had a customer come in for an oil change and long story short, It was the first oil change for the vehicle. The SUV was purchased 2 years ago and it now had 29992 miles on it. My Serv Mgr and DMA are good with filing a claim for neglect so some unsuspecting...
Diesel Engine Limited Warranty and Powertrain Warranty confusion - 12/18/2019
I have a 2015 diesel Silverado that we replaced the catalytic converter on. The only warranty coverage this vehicle still has is the Certified Pre-Owned Powertrain Limited Warranty. Emissions is expired as well as the Diesel Limited Warranty. ...
Forum - 01/16/2020
While I am on Reynolds, repair ops are loaded to use, with time options specific to vehicle. With PDI's, my only guess would be the variations that have popped up over the last 2 years. It used to be I could just go into the yr/make/model and get my add...
Forum - 01/06/2020
Glad to hear you received the schedule! Thanks & Happy New Year!
Forum - 02/28/2019
Hi CarolRoyal! I am also only finding bulletins that address vehicles equipped with an 8 speed transmission, nothing for the 6 speed. A couple alternatives in lieu of a bulletin specific operation; closest to or CCND operation.
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
Forum - 03/08/2019
... and not the other. In my experience WSC is a lot less strict on these with the release of that newer TSB. There were several errors in the older verisons that led me to many a fight with my old WSC rep....
Forum - 02/14/2019
... to authorize customer reimbursement transactions up to a $1,000, but as you indicated, the vehicle is out of powertrain warranty, so would be considered a Policy Decision. DMA Pre-Approval would only be required if the adjustment is outside of the...
What Would You Do - 03/19 - 02/21/2019
... paint repair and all of the components that had to be removed in order to perform the repair? The vehicle being repaired was a 2018 Cadillac XT5. ...
Forum - 03/21/2019
... Date including month, day and year (MM/DD/YYYY) Complete VIN Odometer reading taken from the vehicle (mileage must be validated via a physical vehicle inspection by the Service Agent) Owner/lessee name (or operator) and contact information Service...
Forum - 03/22/2019
Thanks for the great responses Ksmith13 & lbeardsley1559 - you nailed this one on the head! New job card - PET at warranty rate - 3 C's to reflect the history, case number, and support for the situation.
What Would You Do - 04/19 - 03/26/2019
... was submitted in GWM for payment for the right front seat cushion cover due to discoloration. The vehicle had approximately 13,000 miles on the odometer when the repair was written up in March of this year. The customer concern stated that the right...
"Special Circumstances" Rental Help - 03/08/2019
Hey,We have a vehicle that has a hard to diagnose condition. At this time we are waiting for an engineer to come and inspect. Customer is in a rental at this time. Rental is a car. Customer needs a truck with the ability to pull...
Forum - 01/31/2019
... first time punch cannot be the OLH time. I have a tech that was searching for a water leak in the vehicle. He needed to remove parts of the dash to inspect and then he needed to remove the center console and found that the drain tube was kinked. That...
Forum - 03/08/2019
... I have run into that so many times in the past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best story you've...
Forum - 05/07/2019
We charge labor as per the certified service battery promotion, $24.95 except on excluded vehicles which allow for more. I like the fact that Delco covers the battery for the full warranty period, but it is kind of nutty that labor is not covere...
Sublet with Straight Time labor operation - 04/24/2019
... with ST you normally need to have SM authorization. Now I have also been told that if the vehicle is within the B2B Warranty that it does not need to be H Routed, is there any truth in this as I cannot find a direct answer?So now 1: Do I need to...
hybrid battery - 05/01/2019
what's the warranty if bought new and installed though the service department Format: Article
Forum - 04/19/2019
I haven't paid enough attention to see if they were fleet vehicles, but that would make sense. thank you ewill3rd
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
... your job card? At one time we would put the difference to advertising. Then we got a new Service Manager and he had us change it to a fixed cost item. ...
Parts warranty - 01/11/2019
... asked before. It came up at the last JL Warranty meeting but then this was covered in a recent newsletter and those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial...
Forum - 12/21/2018
... in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other claims that use a portion of a shop...
Forum - 02/11/2019
I just had a talk with my WSC rep about this, they removed it from P&P and he said it is just in the owner's manual. JLW put a good list in a recent newsletter, try to find that.
What Would You Do - 02/19 - 01/21/2019
... stating reduced power and service diesel exhaust fluid system. The technician diagnosed the vehicle finding several DTC’s, an internal open in the #5 glow plug, an internal short in the glow plug control module, and the #1 NOx sensor registering...
Forum - 01/28/2019
... leaving and took out another part. Understand service manager approval required for both new parts but what about tech punch time?...
Forum - 01/28/2019
... before work begins! I don't care if it came out yesterday, they can change it if they have any new information come up......
Forum - 11/28/2018
... support the diagnostic time. They cannot run a .3 time stamp and then get paid for 1.0. This new variable diagnosis is supposed to be based on actual punch time....
Forum - 11/27/2018
... based on the history and/or technician notes associated with the repair (e.g. possiblity that the vehicle will return)....
Forum - 11/20/2018
Typically the parts would be charged out on the job card and provided to the sublet facility for installation on the vehicle. Labor would be charged out on the sublet invoice.
Forum - 11/06/2018
The Engineering Investigation is designed to provide the engineer with vehicle information prior to repair. It would seem that a separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor...
2019 Prepaid Maintenance - 12/05/2018
Is there anything that lays out in detail what the new program will entail?Based on what I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance...
Forum - 12/13/2018
We are happy to have so many amazing Warranty Administration Program members! Thank you! Merry Christmas and Happy New Year! Kristen
Forum - 12/06/2018
... repairs are completed at a sublet location and the Service Agent provided for the movement of the vehicle to and from that location....
Top Warranty Tips of 2018 - 11/29/2018
Download the Top Warranty Tips of 2018! This list includes the best warranty tips for the year generated from the GM warranty newsletter. Download Here
Programming Screenshots? - 07/25/2017
... we are having with a procedure to GM? We are having issues printing the new Screenshot requirements for programming, right now just on Recalls 16007 and 17287. First of all, why is it so complicated to print this, why doesn't...
Forum - 07/06/2017
conny is correct on this one. at labor change time, i run the pdi schedule, from our dms, and run the old labor rate. you do, however, get to install any accessories at the new labor rate, since that fell after the labor rate change
Service Management Authorization POLICY CHANGES - 07/18/2017
... be covering these policy changes & more in the August edition of the Warranty News!...
Forum - 09/25/2017
... find on J&L is the tail lamp wiring harness. Every other opcode does not apply to the vehicle, and the wiring harness opcode rejects....
Forum - 09/19/2017
... require follow-up or corrective work should be performed at no expense to the customer. The vehicle must be within both the time and mileage parameters of the special coverage adjustment program or within the 12/12 parts warranty. Transactions should...
Forum - 09/19/2017
... part was ordered within the bumper to bumper warranty period, which has since expired, the vehicle is now within the term of the CPO warranty....
Forum - 09/19/2017
CPO vehicles (Chevrolet, Buick, GMC) receive a 12 month / 12,000 mile Bumper to Bumper Limited Warranty & 6 year / 100,000 mile Powertrain Limited Warranty. Those operations that are blocked from automatic payment are listed within Appendix B of the...
... with ST you normally need to have SM authorization. Now I have also been told that if the vehicle is within the B2B Warranty that it does not need to be H Routed, is there any truth in this as I cannot find a direct answer?So now 1: Do I need to...
hybrid battery - 05/01/2019
what's the warranty if bought new and installed though the service department Format: Article
Forum - 04/19/2019
I haven't paid enough attention to see if they were fleet vehicles, but that would make sense. thank you ewill3rd
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
... your job card? At one time we would put the difference to advertising. Then we got a new Service Manager and he had us change it to a fixed cost item. ...
Parts warranty - 01/11/2019
... asked before. It came up at the last JL Warranty meeting but then this was covered in a recent newsletter and those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial...
Forum - 12/21/2018
... in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other claims that use a portion of a shop...
Forum - 02/11/2019
I just had a talk with my WSC rep about this, they removed it from P&P and he said it is just in the owner's manual. JLW put a good list in a recent newsletter, try to find that.
What Would You Do - 02/19 - 01/21/2019
... stating reduced power and service diesel exhaust fluid system. The technician diagnosed the vehicle finding several DTC’s, an internal open in the #5 glow plug, an internal short in the glow plug control module, and the #1 NOx sensor registering...
Forum - 01/28/2019
... leaving and took out another part. Understand service manager approval required for both new parts but what about tech punch time?...
Forum - 01/28/2019
... before work begins! I don't care if it came out yesterday, they can change it if they have any new information come up......
Forum - 11/28/2018
... support the diagnostic time. They cannot run a .3 time stamp and then get paid for 1.0. This new variable diagnosis is supposed to be based on actual punch time....
Forum - 11/27/2018
... based on the history and/or technician notes associated with the repair (e.g. possiblity that the vehicle will return)....
Forum - 11/20/2018
Typically the parts would be charged out on the job card and provided to the sublet facility for installation on the vehicle. Labor would be charged out on the sublet invoice.
Forum - 11/06/2018
The Engineering Investigation is designed to provide the engineer with vehicle information prior to repair. It would seem that a separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor...
2019 Prepaid Maintenance - 12/05/2018
Is there anything that lays out in detail what the new program will entail?Based on what I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance...
Forum - 12/13/2018
We are happy to have so many amazing Warranty Administration Program members! Thank you! Merry Christmas and Happy New Year! Kristen
Forum - 12/06/2018
... repairs are completed at a sublet location and the Service Agent provided for the movement of the vehicle to and from that location....
Top Warranty Tips of 2018 - 11/29/2018
Download the Top Warranty Tips of 2018! This list includes the best warranty tips for the year generated from the GM warranty newsletter. Download Here
Programming Screenshots? - 07/25/2017
... we are having with a procedure to GM? We are having issues printing the new Screenshot requirements for programming, right now just on Recalls 16007 and 17287. First of all, why is it so complicated to print this, why doesn't...
Forum - 07/06/2017
conny is correct on this one. at labor change time, i run the pdi schedule, from our dms, and run the old labor rate. you do, however, get to install any accessories at the new labor rate, since that fell after the labor rate change
Service Management Authorization POLICY CHANGES - 07/18/2017
... be covering these policy changes & more in the August edition of the Warranty News!...
Forum - 09/25/2017
... find on J&L is the tail lamp wiring harness. Every other opcode does not apply to the vehicle, and the wiring harness opcode rejects....
Forum - 09/19/2017
... require follow-up or corrective work should be performed at no expense to the customer. The vehicle must be within both the time and mileage parameters of the special coverage adjustment program or within the 12/12 parts warranty. Transactions should...
Forum - 09/19/2017
... part was ordered within the bumper to bumper warranty period, which has since expired, the vehicle is now within the term of the CPO warranty....
Forum - 09/19/2017
CPO vehicles (Chevrolet, Buick, GMC) receive a 12 month / 12,000 mile Bumper to Bumper Limited Warranty & 6 year / 100,000 mile Powertrain Limited Warranty. Those operations that are blocked from automatic payment are listed within Appendix B of the...
Forum - 09/28/2017
... date for a mildew odor concern. If that is the case (the customer returned at a later date) open a new job card to address the odor, referencing the previous water leak repair job card. Submit using the evap case labor operation for the failure and...
Forum - 10/17/2017
To determine using SI... 1st-Pull up IVH on vehicle, making sure the VIN is correct and the Mileage is correct. Does it show Powertrain applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES (THIS ONE DOES) AND IT DOES NOT HAVE TO BE APPROVED...
Forum - 11/10/2017
... in Tis2Web that affects the involved 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles. This change prevents programming of the engine control module (ECM) and transmission control module (TCM) separately. Tis2Web now requires...
Management Signature - 11/16/2017
I was just wondering if the manager has to sign the repair orders in the customer signature section for any in stock vehicles that we do as PDI's or recalls. I did see in the authorization bulletin that they didn't have to sign off on the ZPDI or...
Forum - 11/02/2017
... repair. We are currently seeking clarification and will post the outcome on the Forum and in the newsletter. Thanks! Kristen...
ZSET TRANSACTION FOR SLUDGE ENGINE - 12/08/2017
... 30,000 miles. The oil is so thick it won't drain. The customer has no maintenance records. The vehicle needs an engine due to the sludge. We are obviously NOT going to replace the engine under warrany, but I would like to enter a ZSET information transaction...
Forum - 12/06/2017
... be highlighting some of the updates in the upcoming, January 2018, edition of the Warranty News!...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 01/23/2018
... prior to ordering it. Then they would have had the pre-auth. The 3 day rental is allowed if the vehicle was diagnosed and down for the three days they had the rental. I would give it back to SM and have him get the approval he should have had in the...
Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. - 07/26/2018
The latest JLWarranty News, Aug 2018 pg 4. "Maintenance Service Rejects" Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. This reject cannot be authorized like a regular repeat repair reject, nor can...
Forum - 08/01/2018
The plan start date is listed within the Applicable Warranties section of IVH. With your VIN, for example: The plan start date is 1/30/2017. (CPO vehicles delivered after 3/15/2016 received two service events within 2 years or 24,000 miles.)
What Would You Do - 07/18 - 06/25/2018
... Door Panel1443564 Pick Up Box Side Panel1443174 Body Side PanelFor the repair of one side of the vehicle the warranty administrator came up with just under 15 hours of labor. The labor operation for complete body full refinish/clear coat (1446674) was...
Forum - 06/13/2018
... required to complete the Cost Comparison Worksheet, attach it to the job card and retain it in the vehicle history folder. P&P Article 2.16 Transfer case replacements are no longer included within this policy....
Date Discrepancy - 07/16/2018
Hi,We have a claim that rejected for Error 802: The number of days in service exceeds the vehicle warranty time limit. The repair was a sublet repair. For some reason the repair order was opened after the sublet repair was made. The...
special coverage 11175 - 06/05/2018
I have a 2008 Aura XE Sedan. There was a recall on this vehicle (14152 Transmission Shift Cable Fracture) it has been performed and closed, also there is a special coverage 11175 (Special coverage Adjustment-Shift Lever May Not Display Correct Gear. this...
Forum - 09/14/2018
GCUS-9-6441 Additional Coverage with Chevrolet-Buick-GMC and Cadillac Pre-Paid Maintenance This GM message was released August 23 and briefly talks about the new maintenance plans.
Forum - 09/05/2018
... said it would be free to them that they now have to pay, especially when they assume that if the vehicle is still under Bumper to Bumper and that would include the full amount of tires. Really this is a communication issue with the customer and should...
Forum - 08/24/2018
... WAY TO NOT PAY MY TECHS. NOW I HAVE TO HAVE THEM WATCH THE CLOCK MORE THAN THEY FOCUS ON THE VEHICLE. THIS IS AGGRAVATING. I WAS TOLD TO REMOVE ALL MY DIAG FROM MY REPAIRS.FIRST TICKET IS NOT DIAG, AND IF IT'S NOT CHECKING CIRCUITS IT'S NOT ELECTRICAL...
Forum - 10/15/2018
... we couldn't even get it programmed because the part was bad. They had to replace the part with a new one that would program. So in the end, it was a parts warranty. I guess at first it was customer pay because we just thought they couldn't get it programmed,...
Forum - 10/17/2018
If this is an R-134 vehicle, the GM required charging station has a kit to allow for fluid flushing of the system and you shouldn't be using aftermarket flush systems. Someone in your shop should know about it although that stuff has been around for a...
Forum - 10/18/2018
... required to complete the Cost Comparison Worksheet, attach it to the job card and retain it in the vehicle history folder. (P&P Article 2.16)...
Forum - 04/25/2018
... it out which is very frustrating! I'd think if they started one when they put someone in a vehicle, and kept them handy at their desk then they could updated each one daily to keep track. Once they hit the 3rd day and know they're going into...
Forum - 04/11/2018
... I was told that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system under their account to not do that specific recall...
Transmission repair/ replacement - 03/29/2018
I have a vehicle that came in with concern of transmission jerks when going into gear and accelerating from a stop. Tech verified concern Called TAC and was advicsed to perform 16-NA-019, relearn garage shifts C3 and C5, if this does not take care of...
... date for a mildew odor concern. If that is the case (the customer returned at a later date) open a new job card to address the odor, referencing the previous water leak repair job card. Submit using the evap case labor operation for the failure and...
Forum - 10/17/2017
To determine using SI... 1st-Pull up IVH on vehicle, making sure the VIN is correct and the Mileage is correct. Does it show Powertrain applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES (THIS ONE DOES) AND IT DOES NOT HAVE TO BE APPROVED...
Forum - 11/10/2017
... in Tis2Web that affects the involved 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles. This change prevents programming of the engine control module (ECM) and transmission control module (TCM) separately. Tis2Web now requires...
Management Signature - 11/16/2017
I was just wondering if the manager has to sign the repair orders in the customer signature section for any in stock vehicles that we do as PDI's or recalls. I did see in the authorization bulletin that they didn't have to sign off on the ZPDI or...
Forum - 11/02/2017
... repair. We are currently seeking clarification and will post the outcome on the Forum and in the newsletter. Thanks! Kristen...
ZSET TRANSACTION FOR SLUDGE ENGINE - 12/08/2017
... 30,000 miles. The oil is so thick it won't drain. The customer has no maintenance records. The vehicle needs an engine due to the sludge. We are obviously NOT going to replace the engine under warrany, but I would like to enter a ZSET information transaction...
Forum - 12/06/2017
... be highlighting some of the updates in the upcoming, January 2018, edition of the Warranty News!...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 01/23/2018
... prior to ordering it. Then they would have had the pre-auth. The 3 day rental is allowed if the vehicle was diagnosed and down for the three days they had the rental. I would give it back to SM and have him get the approval he should have had in the...
Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. - 07/26/2018
The latest JLWarranty News, Aug 2018 pg 4. "Maintenance Service Rejects" Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. This reject cannot be authorized like a regular repeat repair reject, nor can...
Forum - 08/01/2018
The plan start date is listed within the Applicable Warranties section of IVH. With your VIN, for example: The plan start date is 1/30/2017. (CPO vehicles delivered after 3/15/2016 received two service events within 2 years or 24,000 miles.)
What Would You Do - 07/18 - 06/25/2018
... Door Panel1443564 Pick Up Box Side Panel1443174 Body Side PanelFor the repair of one side of the vehicle the warranty administrator came up with just under 15 hours of labor. The labor operation for complete body full refinish/clear coat (1446674) was...
Forum - 06/13/2018
... required to complete the Cost Comparison Worksheet, attach it to the job card and retain it in the vehicle history folder. P&P Article 2.16 Transfer case replacements are no longer included within this policy....
Date Discrepancy - 07/16/2018
Hi,We have a claim that rejected for Error 802: The number of days in service exceeds the vehicle warranty time limit. The repair was a sublet repair. For some reason the repair order was opened after the sublet repair was made. The...
special coverage 11175 - 06/05/2018
I have a 2008 Aura XE Sedan. There was a recall on this vehicle (14152 Transmission Shift Cable Fracture) it has been performed and closed, also there is a special coverage 11175 (Special coverage Adjustment-Shift Lever May Not Display Correct Gear. this...
Forum - 09/14/2018
GCUS-9-6441 Additional Coverage with Chevrolet-Buick-GMC and Cadillac Pre-Paid Maintenance This GM message was released August 23 and briefly talks about the new maintenance plans.
Forum - 09/05/2018
... said it would be free to them that they now have to pay, especially when they assume that if the vehicle is still under Bumper to Bumper and that would include the full amount of tires. Really this is a communication issue with the customer and should...
Forum - 08/24/2018
... WAY TO NOT PAY MY TECHS. NOW I HAVE TO HAVE THEM WATCH THE CLOCK MORE THAN THEY FOCUS ON THE VEHICLE. THIS IS AGGRAVATING. I WAS TOLD TO REMOVE ALL MY DIAG FROM MY REPAIRS.FIRST TICKET IS NOT DIAG, AND IF IT'S NOT CHECKING CIRCUITS IT'S NOT ELECTRICAL...
Forum - 10/15/2018
... we couldn't even get it programmed because the part was bad. They had to replace the part with a new one that would program. So in the end, it was a parts warranty. I guess at first it was customer pay because we just thought they couldn't get it programmed,...
Forum - 10/17/2018
If this is an R-134 vehicle, the GM required charging station has a kit to allow for fluid flushing of the system and you shouldn't be using aftermarket flush systems. Someone in your shop should know about it although that stuff has been around for a...
Forum - 10/18/2018
... required to complete the Cost Comparison Worksheet, attach it to the job card and retain it in the vehicle history folder. (P&P Article 2.16)...
Forum - 04/25/2018
... it out which is very frustrating! I'd think if they started one when they put someone in a vehicle, and kept them handy at their desk then they could updated each one daily to keep track. Once they hit the 3rd day and know they're going into...
Forum - 04/11/2018
... I was told that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system under their account to not do that specific recall...
Transmission repair/ replacement - 03/29/2018
I have a vehicle that came in with concern of transmission jerks when going into gear and accelerating from a stop. Tech verified concern Called TAC and was advicsed to perform 16-NA-019, relearn garage shifts C3 and C5, if this does not take care of...
Forum - 03/29/2018
Would you happen to know if this needs to be submitted with Policy Approval? I'm getting this -Error 802 : The number of days in service exceeds the vehicle warranty time limit.
Forum - 03/27/2018
... idea to click the blue "Start Date" or "Termination Date" column links to sort the data from newest to oldest to ensure you are reviewing the most current information....
16-NA-051 BULLETIN - 03/22/2018
We have a few vehicles that are having the active shutter issue. The bulletin that is being used is the 16-na-051. In this it says to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional...
CADPP24/24P - 03/22/2018
I have a vehicle that came in for warranty repairs with a CADPP24/24P Service Contract. I tried submitting it regulary through GWM (marked with a ZSCT trans. type) because my Service Manager said it was still apart of GMPP. Upon submittance, I got an...
Forum - 04/10/2018
I have a vehicle with 5047 miles tech roadforced balance all four tires found 3 with excessive roadforce, so replaced three tires. The tire labor operation pays .4 for 1 and .6 for the other tires. My question is would the tech get paid for the balance...
Forum - 05/01/2018
... they are going to pay us for one gallon even though the recall states one gallon will service two vehicles. The response was "This is being pais as per gallon. Quantity field only accepts whole numbers." Not really an answer, but if they want to charge...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
VEHICLE COMES IN WITH COMPLAINT OF NOT SHIFTING INTO 3RD FROM SECOND AND NO REVERSE. TECH SCANS FOR CODES AND FINDS NONE. TEARS DOWN TRANSMISSION TO CAUSAL TO FIND 3-5-R HOUSING BROKEN. DISASSEMBLED REST OF TRANSMISSION AND CLEANED METAL FROM TRANSMISSION. ...
Forum - 05/11/2018
... As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous maintenace once, but our rep debited it saying it didn't apply the way we used it. It's been about six weeks...
Patrick - 05/12/2018
... in this for 20 years, and GM has always wanted us to repair vs replace to save money. Is there a new policy that states this?Their comment back to us was "GM does not support seat repairs, and instructs the seat cover to be replaced not repaired." Does...
When the recall can't be done... - 05/17/2018
... before delivery. It was not.03 Silverado has open recall 04007 for the tailgate cables. This vehicle belongs to the airport authority and the tailgate and cables have been removed and discarded with a shell welded to the body of the truck. Obviously...
Forum - 08/31/2022
... They don't do time studies like they used to so they use these to come up with labor times on new product....
Forum - 09/22/2022
... a net item for having to sublet the repair and sometimes you can claim a higher amount if the vehicle had to be transported to another facility and brought back. If you want to give me a specific vehicle context I can get into a little more detail and...
Forum - 12/20/2022
... is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute a .2 or .5 recall that...
Emission coverage for HD trucks - 11/22/2022
Emissions coverage for some of our larger trucks can become a bit more complicated when you are dealing with vehicles with a GVWR > 8500lbs. When you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you...
Transportation LON items of concern - 01/10/2023
... there were missing keys. So what you normally do is call DBC to find out who delivered the vehicle,,,which they were able to do. When i called the number they gave me it turned out to be a non working number. Soo I googled the business...
Forum - 07/28/2022
New prices start August 1st ...correct?
Forum - 07/18/2022
... pay me for a weeks rental if the tech was to busy for 5 days before he even got to look at the vehicle and start his 1st punch) Also I had a recent scenerio where we finished a torque converter repair in two days (tech punched on 7.7 and off 7.9) well...
95/5 performance - 06/24/2022
... getting the last date that it was worked on in the system when submitting the claim to minimize vehicle downtime.Thanks...
exhaust manifold bolts failure warranty coverage - 06/17/2022
so we have recently had two instances of vehicles outside of their base warranty,,,,but still in their powertrain covereage,,,which experienced exhaust manifold bolt failures,,,where they crack for some reason,,,but the manifold itself is fine. ...
Parts Warranty Start Date - 07/06/2022
... but now with this repair, the original OTC time is up. That is why I am wondering if it started new when we installed them in 9/2020.Thanks...
Forum - 04/27/2022
Reference Transportation, Vehicle Storage, & PDI Policies & Procedures Article 1.1.13: Service Agents will be credited for missing owner's manuals and glove box literature portfolios at the net amount paid by Service Agent less any discounts or...
Missing Owners Manual Transportation Claim - 04/22/2022
we recently had a vehicle delivered without the owners manual and in trying to find how to handle this you really have to search thru quite a few references,,,,so here is what i found out. Hopefully you find this helpful :)1. if its not listed on...
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Forum - 05/09/2022
How is the new change working for everyone? I am getting a Please wait screen in Edge when I am trying to add pictures to a tclaim.
Forum - 05/26/2022
... the steps to do this you go through the EBCM and then the SDM. Didn't see the SDM LOP for this vehicle so I'm figuring EBCM would be my next one. Thanks for all the input. I love being able to come on here and get help from all of you. :-)...
Would you happen to know if this needs to be submitted with Policy Approval? I'm getting this -Error 802 : The number of days in service exceeds the vehicle warranty time limit.
Forum - 03/27/2018
... idea to click the blue "Start Date" or "Termination Date" column links to sort the data from newest to oldest to ensure you are reviewing the most current information....
16-NA-051 BULLETIN - 03/22/2018
We have a few vehicles that are having the active shutter issue. The bulletin that is being used is the 16-na-051. In this it says to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional...
CADPP24/24P - 03/22/2018
I have a vehicle that came in for warranty repairs with a CADPP24/24P Service Contract. I tried submitting it regulary through GWM (marked with a ZSCT trans. type) because my Service Manager said it was still apart of GMPP. Upon submittance, I got an...
Forum - 04/10/2018
I have a vehicle with 5047 miles tech roadforced balance all four tires found 3 with excessive roadforce, so replaced three tires. The tire labor operation pays .4 for 1 and .6 for the other tires. My question is would the tech get paid for the balance...
Forum - 05/01/2018
... they are going to pay us for one gallon even though the recall states one gallon will service two vehicles. The response was "This is being pais as per gallon. Quantity field only accepts whole numbers." Not really an answer, but if they want to charge...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
VEHICLE COMES IN WITH COMPLAINT OF NOT SHIFTING INTO 3RD FROM SECOND AND NO REVERSE. TECH SCANS FOR CODES AND FINDS NONE. TEARS DOWN TRANSMISSION TO CAUSAL TO FIND 3-5-R HOUSING BROKEN. DISASSEMBLED REST OF TRANSMISSION AND CLEANED METAL FROM TRANSMISSION. ...
Forum - 05/11/2018
... As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous maintenace once, but our rep debited it saying it didn't apply the way we used it. It's been about six weeks...
Patrick - 05/12/2018
... in this for 20 years, and GM has always wanted us to repair vs replace to save money. Is there a new policy that states this?Their comment back to us was "GM does not support seat repairs, and instructs the seat cover to be replaced not repaired." Does...
When the recall can't be done... - 05/17/2018
... before delivery. It was not.03 Silverado has open recall 04007 for the tailgate cables. This vehicle belongs to the airport authority and the tailgate and cables have been removed and discarded with a shell welded to the body of the truck. Obviously...
Forum - 08/31/2022
... They don't do time studies like they used to so they use these to come up with labor times on new product....
Forum - 09/22/2022
... a net item for having to sublet the repair and sometimes you can claim a higher amount if the vehicle had to be transported to another facility and brought back. If you want to give me a specific vehicle context I can get into a little more detail and...
Forum - 12/20/2022
... is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute a .2 or .5 recall that...
Emission coverage for HD trucks - 11/22/2022
Emissions coverage for some of our larger trucks can become a bit more complicated when you are dealing with vehicles with a GVWR > 8500lbs. When you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you...
Transportation LON items of concern - 01/10/2023
... there were missing keys. So what you normally do is call DBC to find out who delivered the vehicle,,,which they were able to do. When i called the number they gave me it turned out to be a non working number. Soo I googled the business...
Forum - 07/28/2022
New prices start August 1st ...correct?
Forum - 07/18/2022
... pay me for a weeks rental if the tech was to busy for 5 days before he even got to look at the vehicle and start his 1st punch) Also I had a recent scenerio where we finished a torque converter repair in two days (tech punched on 7.7 and off 7.9) well...
95/5 performance - 06/24/2022
... getting the last date that it was worked on in the system when submitting the claim to minimize vehicle downtime.Thanks...
exhaust manifold bolts failure warranty coverage - 06/17/2022
so we have recently had two instances of vehicles outside of their base warranty,,,,but still in their powertrain covereage,,,which experienced exhaust manifold bolt failures,,,where they crack for some reason,,,but the manifold itself is fine. ...
Parts Warranty Start Date - 07/06/2022
... but now with this repair, the original OTC time is up. That is why I am wondering if it started new when we installed them in 9/2020.Thanks...
Forum - 04/27/2022
Reference Transportation, Vehicle Storage, & PDI Policies & Procedures Article 1.1.13: Service Agents will be credited for missing owner's manuals and glove box literature portfolios at the net amount paid by Service Agent less any discounts or...
Missing Owners Manual Transportation Claim - 04/22/2022
we recently had a vehicle delivered without the owners manual and in trying to find how to handle this you really have to search thru quite a few references,,,,so here is what i found out. Hopefully you find this helpful :)1. if its not listed on...
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Forum - 05/09/2022
How is the new change working for everyone? I am getting a Please wait screen in Edge when I am trying to add pictures to a tclaim.
Forum - 05/26/2022
... the steps to do this you go through the EBCM and then the SDM. Didn't see the SDM LOP for this vehicle so I'm figuring EBCM would be my next one. Thanks for all the input. I love being able to come on here and get help from all of you. :-)...
Forum - 02/24/2022
... for LTZ trim (Chevy) or SLT on GMC (which never pays) The $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned this applies to the truck canister...
Forum - 02/14/2022
... be sure to include what you are working on, VIN or last 8 or year make model. Next without having vehicle context and looking up the base times etc I would say that it appears you are combining base times and add times. You cannot do that in global warranty. You...
Forum - 03/08/2022
... cards with this scenario with all 8 injectors and have been told different ways to do it. My newest GM rep told me that he did not know why, but that higher authorization from GM told him to have me do it on two serpate lines. We create the second...
Forum - 05/16/2023
Is anyone having issues scanning 2024 model year vehicles?
Forum - 05/05/2023
... LTG as it does in the tool I usually use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get...
Bulletin 21-NA-095 - 05/19/2023
... bulletin to replace the seal and clamp on the exhaust pipe. They have all been on an LM2 engine vehicle. My question is if they get a different P code then what is listed on the bulletin can I still use this bulletin? It just says "some customers may...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 04/11/2023
Define what you mean by "reman" because all transmissions are remanufactured unless it is a brand new model and no service parts are available. Do you mean an aftermarket reman or...?
OLH with Reset LOP - 04/11/2023
Hi allI have a vehicle here where the auto start stop function was not working. The tech roadtested it and scanned for codes and found all parameters set for it to be working but it wasn't. He ended up doing a hard factory reset and roadtested it and...
Forum - 02/24/2023
hello! can you please share vehicle make/model and the failure (possibly water leak at the windshield seal)? also, what labor operation is being claimed? and, is the repair expense claimed in net item/sublet (any labor time in base)? does the sublet...
Forum - 03/10/2023
REVIEW THIS JMA ARTICLE Warranty News / jlwarranty Also you can find a deck on global by going to the homepage and using the white search box top center, type in scrap report and a pdf will come up right at the top. Click on that and it will show...
Forum - 02/17/2023
I would use 2069939 for vehicle access myself.
Forum - 12/12/2023
... in front of you and you need to close out a CPO oil change, and you need to look up the specific vehicle to see how much GM will pay, then sometimes you look across and look at the wrong total and get it wrong anyway! (You know, for example).&...
Forum - 11/27/2023
I had it happen w hen none of the LPO'S arrived at time of delivery and the vehicle had about 5000 miles when the customer returned. I just h-routed and it was paid.
Extensive Diagnosis-Part Ordered - 10/31/2023
Hi2021 Chevy Silverado 3500We had a vehicle come in stating the reverse camera will stay on. They performed extensive diagnosis and tests and cleaned the rust on the connectors and soldered and cleaned rear grounds. Camera still showing when running lights...
Incompatible part - 11/01/2023
This is from the November news letter: There is no service management authorization code or approval required for an incompatible part reject. But an incompatible part is often an excessive part and authorization code P is required, along...
Forum - 11/01/2023
Use a copy of this ticket when the vehicle comes back to pay OLH and diagnosis. Hopefully the time punches and documentation are good on the original. I would not submit twice for the same repair. Just wait and do it all at once. Tech will be mad but...
LPO INSTALLATION TIME AND MILEAGE LIMITS - 11/22/2023
... limit or mileage limit for LPO installations. Some of the LPO accessories had not arrived when the vehicle was at the dealership and the customer took delivery knowing that the accessories were not here yet. The customer has taken a long time to return...
Forum - 10/09/2023
... they will walk away from you. We are also encountering a very high number of damaged vehicles and they like to show up at 4:58 in a rush to go. I hear some dealers just say to tell them to drop them STI which then gives you the extra...
Forum - 10/10/2023
... earn Dealer Empowerment to self-authorize transactions rejecting due to Error Message 872 (Dongle vehicle data is required for this transaction and not received). We are pleased to inform you that your dealership has earned this empowerment for Q4 2023.* Dealers...
Forum - 08/31/2023
Thank you for your responses! The following is a copy of the article that we published in the latest, September edition of the Warranty News regarding the issues with GWM:
Paint Claim with dent - 08/25/2023
Hi allI am questioning myself on if I am doing this correctly. I have a transportation claim for a vehicle with a dent on the bedside. Now I've been told that I could use the paint labor op and then use OLH time for the repair of the dent. I've been looking...
Paint Lops - 06/07/2023
HiWe are replacing a front grille on a 2022 Chevy Silverado that was peeling and separating. On this vehicle the grille was painted to match. The part description also states that this is a paint to match kit. I am having a difficult time finding the...
Battery Replacement - 06/14/2023
HiI was just wondering if anyone else has encountered this situation. We had a vehicle down with an engine on backorder for over 4 months. When the engine was finally replaced it wouldn't crank due to a dead battery. Tech charged the battery and found...
Forum - 07/06/2023
... way because too many times my guys would pick an opcode off the table that doesn't apply to the vehicle they are working on and thinking it was covered when it wasn't....
... for LTZ trim (Chevy) or SLT on GMC (which never pays) The $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned this applies to the truck canister...
Forum - 02/14/2022
... be sure to include what you are working on, VIN or last 8 or year make model. Next without having vehicle context and looking up the base times etc I would say that it appears you are combining base times and add times. You cannot do that in global warranty. You...
Forum - 03/08/2022
... cards with this scenario with all 8 injectors and have been told different ways to do it. My newest GM rep told me that he did not know why, but that higher authorization from GM told him to have me do it on two serpate lines. We create the second...
Forum - 05/16/2023
Is anyone having issues scanning 2024 model year vehicles?
Forum - 05/05/2023
... LTG as it does in the tool I usually use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get...
Bulletin 21-NA-095 - 05/19/2023
... bulletin to replace the seal and clamp on the exhaust pipe. They have all been on an LM2 engine vehicle. My question is if they get a different P code then what is listed on the bulletin can I still use this bulletin? It just says "some customers may...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 04/11/2023
Define what you mean by "reman" because all transmissions are remanufactured unless it is a brand new model and no service parts are available. Do you mean an aftermarket reman or...?
OLH with Reset LOP - 04/11/2023
Hi allI have a vehicle here where the auto start stop function was not working. The tech roadtested it and scanned for codes and found all parameters set for it to be working but it wasn't. He ended up doing a hard factory reset and roadtested it and...
Forum - 02/24/2023
hello! can you please share vehicle make/model and the failure (possibly water leak at the windshield seal)? also, what labor operation is being claimed? and, is the repair expense claimed in net item/sublet (any labor time in base)? does the sublet...
Forum - 03/10/2023
REVIEW THIS JMA ARTICLE Warranty News / jlwarranty Also you can find a deck on global by going to the homepage and using the white search box top center, type in scrap report and a pdf will come up right at the top. Click on that and it will show...
Forum - 02/17/2023
I would use 2069939 for vehicle access myself.
Forum - 12/12/2023
... in front of you and you need to close out a CPO oil change, and you need to look up the specific vehicle to see how much GM will pay, then sometimes you look across and look at the wrong total and get it wrong anyway! (You know, for example).&...
Forum - 11/27/2023
I had it happen w hen none of the LPO'S arrived at time of delivery and the vehicle had about 5000 miles when the customer returned. I just h-routed and it was paid.
Extensive Diagnosis-Part Ordered - 10/31/2023
Hi2021 Chevy Silverado 3500We had a vehicle come in stating the reverse camera will stay on. They performed extensive diagnosis and tests and cleaned the rust on the connectors and soldered and cleaned rear grounds. Camera still showing when running lights...
Incompatible part - 11/01/2023
This is from the November news letter: There is no service management authorization code or approval required for an incompatible part reject. But an incompatible part is often an excessive part and authorization code P is required, along...
Forum - 11/01/2023
Use a copy of this ticket when the vehicle comes back to pay OLH and diagnosis. Hopefully the time punches and documentation are good on the original. I would not submit twice for the same repair. Just wait and do it all at once. Tech will be mad but...
LPO INSTALLATION TIME AND MILEAGE LIMITS - 11/22/2023
... limit or mileage limit for LPO installations. Some of the LPO accessories had not arrived when the vehicle was at the dealership and the customer took delivery knowing that the accessories were not here yet. The customer has taken a long time to return...
Forum - 10/09/2023
... they will walk away from you. We are also encountering a very high number of damaged vehicles and they like to show up at 4:58 in a rush to go. I hear some dealers just say to tell them to drop them STI which then gives you the extra...
Forum - 10/10/2023
... earn Dealer Empowerment to self-authorize transactions rejecting due to Error Message 872 (Dongle vehicle data is required for this transaction and not received). We are pleased to inform you that your dealership has earned this empowerment for Q4 2023.* Dealers...
Forum - 08/31/2023
Thank you for your responses! The following is a copy of the article that we published in the latest, September edition of the Warranty News regarding the issues with GWM:
Paint Claim with dent - 08/25/2023
Hi allI am questioning myself on if I am doing this correctly. I have a transportation claim for a vehicle with a dent on the bedside. Now I've been told that I could use the paint labor op and then use OLH time for the repair of the dent. I've been looking...
Paint Lops - 06/07/2023
HiWe are replacing a front grille on a 2022 Chevy Silverado that was peeling and separating. On this vehicle the grille was painted to match. The part description also states that this is a paint to match kit. I am having a difficult time finding the...
Battery Replacement - 06/14/2023
HiI was just wondering if anyone else has encountered this situation. We had a vehicle down with an engine on backorder for over 4 months. When the engine was finally replaced it wouldn't crank due to a dead battery. Tech charged the battery and found...
Forum - 07/06/2023
... way because too many times my guys would pick an opcode off the table that doesn't apply to the vehicle they are working on and thinking it was covered when it wasn't....
Forum - 07/24/2023
... to punch" I gave an example to them in a meeting, played the "what if" game. If a vehicle somes in and they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they don't clock then oh w...
Forum - 08/07/2023
No, and what is on a vehicle really varies. My suggestion is look for items that say "bulb" and google the part number real quickly. Most LED's are serviced as part of an assembly and should be listed as "lamp".
Forum - 08/07/2023
I hate to say this but you might need to contact DBC, use the chat and give them your Job Card info and have them see why your vehicle is not paying on that operation code. You will probably never hear back from WSC on that one.
Forum - 07/27/2023
Hi mpatten10! Check out the "Coverage Code P" article within the August edition of the Warranty News or click here: Coverage Code P for more info.
Forum - 03/05/2020
... and asked for guidance, since it came from a bulletin that had a bank 1, or bank 2 labor op, but vehicle here had both sides fail. She had said to do as you described, since it came from a bulletin. Then, a different WS person got in my claim and said...
Forum - 03/20/2020
If I have read it correctly, you only need to do that for items that are permanently affixed to vehicle (ie: steps, mud flaps and such) to get the 3/36 coverage on them. Items not permanently istalled, have the 24 month warranty
Forum - 02/17/2020
In order to "add this to the build" for warranty", look in you LTG for whatever vehicle it was installed on, EX: 2020 Chev. Silverado. look in general information. delaer installed gm accessory installation. find the accessory that was installed. In this...
Forum - 03/02/2020
... the exact amount that he paid for the repair? This was how I thought it worked. However my new manager says that it should be the amount that it would have cost under warranty which is always much less. If we do reimburse the full amount paid and...
What Would You Do - 06/20 - 05/28/2020
... and indicated policy decision authorization. The transaction rejected with an error for vehicle out of warranty based on mileage and parts excessive for the submitted labor operation.After review, the warranty administrator determined that the PET...
Forum - 06/04/2020
... replacement will be required to complete the Worksheet in its entirety and retain it in the vehicle history folder....
bearing reluctor ring - 06/09/2020
hello again, I'm new to GM and I'm having to figure this all out on my own due to the covid. so please be patient with me. From reading everything I can find it’s my understanding that if I can’t find an op code for the job I use...
Forum - 06/09/2020
If he's claiming the radiator he had best have some flow values to verify that the cooler is restricted, on some of the newer trucks the trans cooler is in the condenser but the same would go for that. I don't think they route fluid through both, so I...
REPEAT/RELATED REPAIR - 06/12/2020
... just the purge solenoid and still only one code. Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage. Would you put both parts on same line and have SM authorize repeat related repair and H Route ticket...
What Would You Do - 08/20 - 07/30/2020
... correct the condition the technician replaced both the front and rear brake pads. The new pad design has a high scorch friction material. The bulletin contains two labor operations, one for the replacement of the front disc brake pads (2420150)...
Forum - 09/04/2020
Hi Kristen, That part I understand, I'm just wondering if there is something that states they must sign when the vehicle is picked up. I've not found where it states. But more along the lines as a dealer's policy and/or a state requirement.
What Would You Do - 09/20 - 08/25/2020
... the transmission and valve body and flushed the cooler. A final road test was performed, and the vehicle was found to be operating as designed. The warranty administrator submitted the transaction with the labor operation for the torque converter...
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... screenshot now only states Action Complete, Job Card #, and Warranty code. So if I have a vehicle with multiple programming recalls, I have no idea which code goes with which recall. Luckily my techs are very good about putting the codes...
Forum - 03/25/2021
... title will have a warranty block, but not every warranty block will have a branded title." Vehicles with branded titles are typically not included in a Special Coverage, although they may be included in extenuating circumstances or if the SC if...
Windshield Resealing - 02/20/2021
HiWe had a windshield that was leaking and caused damage inside the vehicle. I know my main lop will be for the windshield with the other stuff under OLH. I have in the past used the windshield R&R 2020380 for the labor op to use for the sublet. ...
Forum - 02/21/2021
The new payment process went into effect on 2/15/2021. I would agree with how you handled the processing fee for the repurchase initiated prior to the process change on 2/15.
Forum - 12/29/2020
... is Traverse. Be careful that you are submitting for the "difference" and not the full weight. The new machine tracks what you take out and what you put back in and prints the difference. That is what is billable. Don't automatically bill the full ch...
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
Multiple job lines for this claim? - 12/23/2020
... reassembly, tech then found a flar on 2-3 gear shift. There is a bulletin for this vehicle stating to replace the valve body. Which he did. After reassembly, he noticed it slips in drive and reverse. and ended replacing the TECHM. So 3 repairs were...
Forum - 12/16/2020
I have had newer ones have dep field, but months-old is still missing. I'm so ready to pull my hair out. When I contact them about a claim getting 'stuck' in DT, I get SOOOO many different and non-logical answers. Their suggestions are to build in Global,...
Forum - 12/17/2020
... receipt(s) for reimbursement consideration up to $7.50 each way. Shuttle of the customer’s vehicle to/from the Service Agent is not a covered service per the Courtesy Transportation Program."...
... to punch" I gave an example to them in a meeting, played the "what if" game. If a vehicle somes in and they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they don't clock then oh w...
Forum - 08/07/2023
No, and what is on a vehicle really varies. My suggestion is look for items that say "bulb" and google the part number real quickly. Most LED's are serviced as part of an assembly and should be listed as "lamp".
Forum - 08/07/2023
I hate to say this but you might need to contact DBC, use the chat and give them your Job Card info and have them see why your vehicle is not paying on that operation code. You will probably never hear back from WSC on that one.
Forum - 07/27/2023
Hi mpatten10! Check out the "Coverage Code P" article within the August edition of the Warranty News or click here: Coverage Code P for more info.
Forum - 03/05/2020
... and asked for guidance, since it came from a bulletin that had a bank 1, or bank 2 labor op, but vehicle here had both sides fail. She had said to do as you described, since it came from a bulletin. Then, a different WS person got in my claim and said...
Forum - 03/20/2020
If I have read it correctly, you only need to do that for items that are permanently affixed to vehicle (ie: steps, mud flaps and such) to get the 3/36 coverage on them. Items not permanently istalled, have the 24 month warranty
Forum - 02/17/2020
In order to "add this to the build" for warranty", look in you LTG for whatever vehicle it was installed on, EX: 2020 Chev. Silverado. look in general information. delaer installed gm accessory installation. find the accessory that was installed. In this...
Forum - 03/02/2020
... the exact amount that he paid for the repair? This was how I thought it worked. However my new manager says that it should be the amount that it would have cost under warranty which is always much less. If we do reimburse the full amount paid and...
What Would You Do - 06/20 - 05/28/2020
... and indicated policy decision authorization. The transaction rejected with an error for vehicle out of warranty based on mileage and parts excessive for the submitted labor operation.After review, the warranty administrator determined that the PET...
Forum - 06/04/2020
... replacement will be required to complete the Worksheet in its entirety and retain it in the vehicle history folder....
bearing reluctor ring - 06/09/2020
hello again, I'm new to GM and I'm having to figure this all out on my own due to the covid. so please be patient with me. From reading everything I can find it’s my understanding that if I can’t find an op code for the job I use...
Forum - 06/09/2020
If he's claiming the radiator he had best have some flow values to verify that the cooler is restricted, on some of the newer trucks the trans cooler is in the condenser but the same would go for that. I don't think they route fluid through both, so I...
REPEAT/RELATED REPAIR - 06/12/2020
... just the purge solenoid and still only one code. Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage. Would you put both parts on same line and have SM authorize repeat related repair and H Route ticket...
What Would You Do - 08/20 - 07/30/2020
... correct the condition the technician replaced both the front and rear brake pads. The new pad design has a high scorch friction material. The bulletin contains two labor operations, one for the replacement of the front disc brake pads (2420150)...
Forum - 09/04/2020
Hi Kristen, That part I understand, I'm just wondering if there is something that states they must sign when the vehicle is picked up. I've not found where it states. But more along the lines as a dealer's policy and/or a state requirement.
What Would You Do - 09/20 - 08/25/2020
... the transmission and valve body and flushed the cooler. A final road test was performed, and the vehicle was found to be operating as designed. The warranty administrator submitted the transaction with the labor operation for the torque converter...
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... screenshot now only states Action Complete, Job Card #, and Warranty code. So if I have a vehicle with multiple programming recalls, I have no idea which code goes with which recall. Luckily my techs are very good about putting the codes...
Forum - 03/25/2021
... title will have a warranty block, but not every warranty block will have a branded title." Vehicles with branded titles are typically not included in a Special Coverage, although they may be included in extenuating circumstances or if the SC if...
Windshield Resealing - 02/20/2021
HiWe had a windshield that was leaking and caused damage inside the vehicle. I know my main lop will be for the windshield with the other stuff under OLH. I have in the past used the windshield R&R 2020380 for the labor op to use for the sublet. ...
Forum - 02/21/2021
The new payment process went into effect on 2/15/2021. I would agree with how you handled the processing fee for the repurchase initiated prior to the process change on 2/15.
Forum - 12/29/2020
... is Traverse. Be careful that you are submitting for the "difference" and not the full weight. The new machine tracks what you take out and what you put back in and prints the difference. That is what is billable. Don't automatically bill the full ch...
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
Multiple job lines for this claim? - 12/23/2020
... reassembly, tech then found a flar on 2-3 gear shift. There is a bulletin for this vehicle stating to replace the valve body. Which he did. After reassembly, he noticed it slips in drive and reverse. and ended replacing the TECHM. So 3 repairs were...
Forum - 12/16/2020
I have had newer ones have dep field, but months-old is still missing. I'm so ready to pull my hair out. When I contact them about a claim getting 'stuck' in DT, I get SOOOO many different and non-logical answers. Their suggestions are to build in Global,...
Forum - 12/17/2020
... receipt(s) for reimbursement consideration up to $7.50 each way. Shuttle of the customer’s vehicle to/from the Service Agent is not a covered service per the Courtesy Transportation Program."...
Coding with multiple parts replaced - 12/17/2020
... these crazy times. I was wondering what others are doing to code out claims with these issues.Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the hose are all clogged and replaces them all. So since...
What Would You Do - 12/20 - 11/25/2020
... and the rated CCA. The test result yielded a Bad Battery result, so the technician installed a new battery, attached a copy of the test result printout, and completed documentation on the job card. The warranty administrator at the dealership has...
Forum - 09/29/2020
... owners, free of charge, by providing the above required documents to any purchaser of the vehicle in which the assembly/component was originally installed."...
Forum - 09/29/2020
Hi Ricerocket: Could you please provide additional information on the transportation damage issue? (Vehicle model/year, labor operation selected, and damage code). Thanks!
Forum - 09/04/2020
FranB63: that is correct - there is not a definitive GM policy on customer signature at time of vehicle pick up. Have a great weekend : )
Forum - 09/01/2020
... date. The completed pre-write up form must be attached to the job card and retained in the vehicle history folder....
Forum - 08/05/2021
... away. Usually they come to me to verify the OLH is ok to claim and we review the claim before the vehicle leaves the shop. I have only had 2 instances so far (a few months shy of 2 years in this position) where the claim was sent back/OLH not approved,...
Elapsed time on tech punches - 08/06/2021
... on job cards? I thought the answer was no, but I'm not positive. But then on last months warranty newsletter, there was a list of audit chargebacks and one of them was due to not enough elapsed time to support the repair."The auditor noted that the actual...
First free LOF reject - 08/19/2021
I've got a reject on my hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. ...
Forum - 06/17/2021
... PUMP ASSEMBLY, VALVE BODIES, SOLENOID PACK ASSEMBLY, REASSEMBLED TRANSMISSION, PROGRAMMED NEW SOLENOID PACK ASSEMBLY, VERIFIED PROPER FLUID LEVEL, RESET TRANSMISSION ADAPTS, TEST DROVE, OK//// LABOR OP 8465282 12.5HRS + 4.0 HRS OLH = 16.5 HRS /// CLAIM...
Dealer track and labor dependency codes - 06/23/2021
With all the new reprograms occuring, how many are having a hard time getting Dealertrack to update their system so that the labor op will require it?I have had cases opened for this, and so far nothing as of yet. One person I spoke to said I had...
Forum - 06/23/2021
... ensure a quality repair of the particular area involved. Although, based on the repair and unique vehicle designs, the option to tape-off or remove additional components may not be comprehended in the base time. Please review the Global Warranty Management...
Forum - 05/27/2021
The new "chromium" based Edge browser should work for almost everything now. If you are on windows 10 you should have it. The icon looks like this The only issue I have is if you try to correct one in global it can duplicate fields and EPIC is completely...
Forum - 06/02/2021
I go by whatever is on the "new vehicle" maintenance chart. We are out of filters and it looks like we are ordering them by VIN. My morons...er service advisors don't have the intelligence to explain to these customers that they should come in when the...
Sublet - 09/20/2021
... they had a vendor come in to diagnose it. But parts had to be ordered, so the customer took their vehicle. The advisor billed out the sublet and I asked him to remove it from that repair order and bill it when the customer returns. He now can't take...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... set forth in the program guidelines, not to exceed $44 per day, when providing a GM branded rental vehicle. Their initial primary focus will be on providing Bolt Recall loaners." I should say, we are CTP Dealer so we get $46 per day. ...
What Would You Do - 11/21 - 10/26/2021
... Agent Analysis Summary Report.The service manager has indicated that there have been several vehicles in the shop in the last month for Engine Propulsion related repairs, so he has concern that due to the sheer number of repairs, Repair Group 40 –...
apprenticeship - 10/06/2021
I am new to the warranty admin role of making all the magic happen. My question is that we have several guys who were in oil change that are moving to the apprenticeship role. I have one guy that has alot of experience in mechanics and does really...
PIE0669 Info on 7500 mile maint for Dual Clutch Trans Canister Filter - 11/04/2021
Just curious if anyone has read this new bulletin?In the "attention" section it reads Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the Global Warranty Management / Investigate...
Forum - 01/17/2022
... at what i just sent to Kristen on this....hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is...
Forum - 01/19/2022
... be considered acceptable. This information must be attached to the job card and be a part of the vehicle history file....
Forum - 01/24/2022
I submitted using the new rates for Tahoe's / 1500 / 2500 and I am finding that it is still using the $50 and not the $55
Forum - 01/12/2022
... (if you know what that is). GM used to mail us to them every year with bulletins or something when new models came out. I used to keep them in my box for reference. As a tech they gave me a lot of vital information. As a warranty admin I don't use as...
Analyst Ranking on Service Agent Summary Roport? - 01/05/2022
... confuses me so I just want to make sure GM hasn't change this. The most recent JLWarranty News January 2022, states on pg 4, "If your ranking number gets too high, based on too may points accumulated in the four categories mentioned above, you...
TOWING LABOR OP - 01/05/2022
Customer did not contact roadside assistance and had their vehicle towed in by a company. We ended up not finding a warrantable concern. Is there a labor op to submit for just the tow? I found 0590019 in the pre-delivery section of LTG, but it says "MIC...
... these crazy times. I was wondering what others are doing to code out claims with these issues.Vehicle comes in with a check engine light and finds that the evap solenoid valve, canister and the hose are all clogged and replaces them all. So since...
What Would You Do - 12/20 - 11/25/2020
... and the rated CCA. The test result yielded a Bad Battery result, so the technician installed a new battery, attached a copy of the test result printout, and completed documentation on the job card. The warranty administrator at the dealership has...
Forum - 09/29/2020
... owners, free of charge, by providing the above required documents to any purchaser of the vehicle in which the assembly/component was originally installed."...
Forum - 09/29/2020
Hi Ricerocket: Could you please provide additional information on the transportation damage issue? (Vehicle model/year, labor operation selected, and damage code). Thanks!
Forum - 09/04/2020
FranB63: that is correct - there is not a definitive GM policy on customer signature at time of vehicle pick up. Have a great weekend : )
Forum - 09/01/2020
... date. The completed pre-write up form must be attached to the job card and retained in the vehicle history folder....
Forum - 08/05/2021
... away. Usually they come to me to verify the OLH is ok to claim and we review the claim before the vehicle leaves the shop. I have only had 2 instances so far (a few months shy of 2 years in this position) where the claim was sent back/OLH not approved,...
Elapsed time on tech punches - 08/06/2021
... on job cards? I thought the answer was no, but I'm not positive. But then on last months warranty newsletter, there was a list of audit chargebacks and one of them was due to not enough elapsed time to support the repair."The auditor noted that the actual...
First free LOF reject - 08/19/2021
I've got a reject on my hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. ...
Forum - 06/17/2021
... PUMP ASSEMBLY, VALVE BODIES, SOLENOID PACK ASSEMBLY, REASSEMBLED TRANSMISSION, PROGRAMMED NEW SOLENOID PACK ASSEMBLY, VERIFIED PROPER FLUID LEVEL, RESET TRANSMISSION ADAPTS, TEST DROVE, OK//// LABOR OP 8465282 12.5HRS + 4.0 HRS OLH = 16.5 HRS /// CLAIM...
Dealer track and labor dependency codes - 06/23/2021
With all the new reprograms occuring, how many are having a hard time getting Dealertrack to update their system so that the labor op will require it?I have had cases opened for this, and so far nothing as of yet. One person I spoke to said I had...
Forum - 06/23/2021
... ensure a quality repair of the particular area involved. Although, based on the repair and unique vehicle designs, the option to tape-off or remove additional components may not be comprehended in the base time. Please review the Global Warranty Management...
Forum - 05/27/2021
The new "chromium" based Edge browser should work for almost everything now. If you are on windows 10 you should have it. The icon looks like this The only issue I have is if you try to correct one in global it can duplicate fields and EPIC is completely...
Forum - 06/02/2021
I go by whatever is on the "new vehicle" maintenance chart. We are out of filters and it looks like we are ordering them by VIN. My morons...er service advisors don't have the intelligence to explain to these customers that they should come in when the...
Sublet - 09/20/2021
... they had a vendor come in to diagnose it. But parts had to be ordered, so the customer took their vehicle. The advisor billed out the sublet and I asked him to remove it from that repair order and bill it when the customer returns. He now can't take...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... set forth in the program guidelines, not to exceed $44 per day, when providing a GM branded rental vehicle. Their initial primary focus will be on providing Bolt Recall loaners." I should say, we are CTP Dealer so we get $46 per day. ...
What Would You Do - 11/21 - 10/26/2021
... Agent Analysis Summary Report.The service manager has indicated that there have been several vehicles in the shop in the last month for Engine Propulsion related repairs, so he has concern that due to the sheer number of repairs, Repair Group 40 –...
apprenticeship - 10/06/2021
I am new to the warranty admin role of making all the magic happen. My question is that we have several guys who were in oil change that are moving to the apprenticeship role. I have one guy that has alot of experience in mechanics and does really...
PIE0669 Info on 7500 mile maint for Dual Clutch Trans Canister Filter - 11/04/2021
Just curious if anyone has read this new bulletin?In the "attention" section it reads Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the Global Warranty Management / Investigate...
Forum - 01/17/2022
... at what i just sent to Kristen on this....hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is...
Forum - 01/19/2022
... be considered acceptable. This information must be attached to the job card and be a part of the vehicle history file....
Forum - 01/24/2022
I submitted using the new rates for Tahoe's / 1500 / 2500 and I am finding that it is still using the $50 and not the $55
Forum - 01/12/2022
... (if you know what that is). GM used to mail us to them every year with bulletins or something when new models came out. I used to keep them in my box for reference. As a tech they gave me a lot of vital information. As a warranty admin I don't use as...
Analyst Ranking on Service Agent Summary Roport? - 01/05/2022
... confuses me so I just want to make sure GM hasn't change this. The most recent JLWarranty News January 2022, states on pg 4, "If your ranking number gets too high, based on too may points accumulated in the four categories mentioned above, you...
TOWING LABOR OP - 01/05/2022
Customer did not contact roadside assistance and had their vehicle towed in by a company. We ended up not finding a warrantable concern. Is there a labor op to submit for just the tow? I found 0590019 in the pre-delivery section of LTG, but it says "MIC...
What Would You Do? - 03/24 - 02/26/2024
... Auburn Chevrolet, wrote a job card on an in-stock 2024 Chevrolet Trax with a battery concern. The vehicle, with 17 miles on the odometer, appeared on the Battery Maintenance Report with a required action of “Charge 12V Battery”.To address...
Forum - 01/30/2024
The administrative time allowance associated with Electronic Products exchanged through an ESC has been eliminated, effective with the new ESC process that went into effect on January 1, 2024.
Forum - 01/02/2024
A newsletter article would be great for this, did I miss one?
Forum - 03/18/2024
... rental agency, "Reimbursement for the daily rate claimed must not exceed actual amount charged (vehicle insurance, fuel, taxes, levies, or other fees are not covered). My presumption is that the WSC agent is calling out those non-covered expenses...
Forum - 03/21/2024
... can think of, is that some of the removed ones were not scrapped properly and ended up in another vehicle. And that is me putting my 'conspiracy theory' hat on, to come up with that....
Forum - 03/08/2024
... Coverage Letter (CCL) – Letter issued extending coverage of a designated vehicle component for a specific time frame (Not available in CA, NH, or VT)....
Forum - 03/07/2024
Since day one I have made my techs give me both. With the Takata at least the new one is on the box and then if they miss the old they have to go pull the warranty part return and get it before I pay them. With the roof rail, again since day one...
Forum - 03/22/2024
... Every time it has been they missed one or more. We are doing better but I am still waiting for 6 vehicles to come back to each dealership so I can finalize them. Once you figure out what is missing have them go do it, and before the car leaves a second...
Forum - 03/14/2024
... didnt write it up he needs to verify he saw it. fortunately most of these dealer owned vehicles just have one concern listed on the jc,,,but where you can get in trouble is where you have multiple lines. i personally dont see,,,at least at...
Forum - 01/04/2024
802: The number of days in service exceeds the vehicle warranty time limit. The following are a few resources pertaining to a Policy Decision (Authorization Code A): Service Policies and Procedures Article 5.2 and Service Management Approvals and Transaction...
Forum - 01/12/2024
... were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered this scenario and what do we do? I have a Volt that could potentially have this issue but I think...
Forum - 02/06/2024
... It is very unlikely that a short time of running will sufficiently charge the battery and make the vehicle reliable. The customer should come in to have the battery charged and tested at minimum. I feel as if there is some little known thing this...
Forum - 02/14/2024
... must be authorized by service management prior to the first transaction submission. The Vehicle Identification Number (VIN) Information App in GlobalConnect provides helpful VIN details, including GVWR/brake system/body style, chassis/series,...
Forum - 02/16/2024
This is the response: Straight time is only for the actual time it took technician repair vehicle Diag, cleaning, etc should be submitted as OLH I finally got it to go through for review, after trying multiple ST labor times, ...
Forum - 12/29/2021
Sorry, I found my answer yesterday. I was questioning this because I am new to GM. My background is Ford. Ford has a cost + handling allowance for powertrain assemblies unless the dealer has an approved mark-up. I was just checking to see if there...
Forum - 01/04/2022
... Buick Included Maintenance Programs for the current maintenance reimbursement rates, which vary by vehicle and engine type. To date I have not yet seen a Global Message referencing CPO maintenance reimbursement rate increases, but will provide...
Forum - 12/07/2021
Hello mtess! Please refer to the Transportation, Vehicle Storage and PDI Policy Manual for detail on this scenario. Article 1.1.5 C : Letter of Notification When Damage is Found After an STI Delivery - additionally, a copy of the LON is included...
Forum - 12/07/2021
... to select from the discussion categories to view a topic, reply to a topic, or to create a new topic. A jlwarranty team member or another community member will typically provide a response. Please utilize, share, and participate in the forum as a means...
Forum - 01/20/2022
and here is another angle on it...If you brought your vehicle in for a repair and it was never properly closed, any future repair attempts made to remedy the defect would not be supported in the eyes of lemon law. This is because the first repair attempt...
Glow Plug Replacement on multiple banks - 02/11/2022
... i be doing two different lines for this? Or what am i doing wrong? I am relatively new to role and havent had this kind of issue yet. Thank you for your help!...
Forum - 02/11/2022
... Program as well as an attachment with Terms and Conditions, information on how to apply, and vehicle eligibilty guidelines. The bulletin is available by entering the GCUS number in the GlobalConnect search bar. Refer also to Service P&P Article...
What Would You Do - 02/22 - 01/27/2022
... determined that the transfer pump was faulty and required replacement. IVH showed that the vehicle was outside of the Bumper-to-Bumper warranty, but still within the Powertrain warranty by 2 weeks and approximately 50,000 miles. The VIN also had...
Forum - 11/22/2021
... events they all have to be done. You should be more concerned about your client on the road with a vehicle that is not properly set up than getting the claim paid. Get the car back, do the correct programming and submit with the final claim code. The...
Forum - 11/30/2021
... to come up. Oh well, thanks for the info anyway!' Your response isnt showing. Select vehicle at top of si, click Next, go to Service Manual/Bulletins, then type Vin decoder in search box. Your bulletins, campaigns and pi's are the top...
Forum - 05/25/2021
Also found the article I remembered from August of last year: Warranty News / jlwarranty
... Auburn Chevrolet, wrote a job card on an in-stock 2024 Chevrolet Trax with a battery concern. The vehicle, with 17 miles on the odometer, appeared on the Battery Maintenance Report with a required action of “Charge 12V Battery”.To address...
Forum - 01/30/2024
The administrative time allowance associated with Electronic Products exchanged through an ESC has been eliminated, effective with the new ESC process that went into effect on January 1, 2024.
Forum - 01/02/2024
A newsletter article would be great for this, did I miss one?
Forum - 03/18/2024
... rental agency, "Reimbursement for the daily rate claimed must not exceed actual amount charged (vehicle insurance, fuel, taxes, levies, or other fees are not covered). My presumption is that the WSC agent is calling out those non-covered expenses...
Forum - 03/21/2024
... can think of, is that some of the removed ones were not scrapped properly and ended up in another vehicle. And that is me putting my 'conspiracy theory' hat on, to come up with that....
Forum - 03/08/2024
... Coverage Letter (CCL) – Letter issued extending coverage of a designated vehicle component for a specific time frame (Not available in CA, NH, or VT)....
Forum - 03/07/2024
Since day one I have made my techs give me both. With the Takata at least the new one is on the box and then if they miss the old they have to go pull the warranty part return and get it before I pay them. With the roof rail, again since day one...
Forum - 03/22/2024
... Every time it has been they missed one or more. We are doing better but I am still waiting for 6 vehicles to come back to each dealership so I can finalize them. Once you figure out what is missing have them go do it, and before the car leaves a second...
Forum - 03/14/2024
... didnt write it up he needs to verify he saw it. fortunately most of these dealer owned vehicles just have one concern listed on the jc,,,but where you can get in trouble is where you have multiple lines. i personally dont see,,,at least at...
Forum - 01/04/2024
802: The number of days in service exceeds the vehicle warranty time limit. The following are a few resources pertaining to a Policy Decision (Authorization Code A): Service Policies and Procedures Article 5.2 and Service Management Approvals and Transaction...
Forum - 01/12/2024
... were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered this scenario and what do we do? I have a Volt that could potentially have this issue but I think...
Forum - 02/06/2024
... It is very unlikely that a short time of running will sufficiently charge the battery and make the vehicle reliable. The customer should come in to have the battery charged and tested at minimum. I feel as if there is some little known thing this...
Forum - 02/14/2024
... must be authorized by service management prior to the first transaction submission. The Vehicle Identification Number (VIN) Information App in GlobalConnect provides helpful VIN details, including GVWR/brake system/body style, chassis/series,...
Forum - 02/16/2024
This is the response: Straight time is only for the actual time it took technician repair vehicle Diag, cleaning, etc should be submitted as OLH I finally got it to go through for review, after trying multiple ST labor times, ...
Forum - 12/29/2021
Sorry, I found my answer yesterday. I was questioning this because I am new to GM. My background is Ford. Ford has a cost + handling allowance for powertrain assemblies unless the dealer has an approved mark-up. I was just checking to see if there...
Forum - 01/04/2022
... Buick Included Maintenance Programs for the current maintenance reimbursement rates, which vary by vehicle and engine type. To date I have not yet seen a Global Message referencing CPO maintenance reimbursement rate increases, but will provide...
Forum - 12/07/2021
Hello mtess! Please refer to the Transportation, Vehicle Storage and PDI Policy Manual for detail on this scenario. Article 1.1.5 C : Letter of Notification When Damage is Found After an STI Delivery - additionally, a copy of the LON is included...
Forum - 12/07/2021
... to select from the discussion categories to view a topic, reply to a topic, or to create a new topic. A jlwarranty team member or another community member will typically provide a response. Please utilize, share, and participate in the forum as a means...
Forum - 01/20/2022
and here is another angle on it...If you brought your vehicle in for a repair and it was never properly closed, any future repair attempts made to remedy the defect would not be supported in the eyes of lemon law. This is because the first repair attempt...
Glow Plug Replacement on multiple banks - 02/11/2022
... i be doing two different lines for this? Or what am i doing wrong? I am relatively new to role and havent had this kind of issue yet. Thank you for your help!...
Forum - 02/11/2022
... Program as well as an attachment with Terms and Conditions, information on how to apply, and vehicle eligibilty guidelines. The bulletin is available by entering the GCUS number in the GlobalConnect search bar. Refer also to Service P&P Article...
What Would You Do - 02/22 - 01/27/2022
... determined that the transfer pump was faulty and required replacement. IVH showed that the vehicle was outside of the Bumper-to-Bumper warranty, but still within the Powertrain warranty by 2 weeks and approximately 50,000 miles. The VIN also had...
Forum - 11/22/2021
... events they all have to be done. You should be more concerned about your client on the road with a vehicle that is not properly set up than getting the claim paid. Get the car back, do the correct programming and submit with the final claim code. The...
Forum - 11/30/2021
... to come up. Oh well, thanks for the info anyway!' Your response isnt showing. Select vehicle at top of si, click Next, go to Service Manual/Bulletins, then type Vin decoder in search box. Your bulletins, campaigns and pi's are the top...
Forum - 05/25/2021
Also found the article I remembered from August of last year: Warranty News / jlwarranty
Forum - 06/10/2021
Since this topic is in my mind, here is another gem. "PERFORM VACUUM PUMP DUE TO HARD PETAL. DROVE VEHICLE GOOD NOW."
Forum - 06/09/2021
I saw this story and thought of this topic instantly. Who gets stuff this good? "CHECK VEHICLE SCAN VIA GDS2 DTC P0430 INSPECT PERFORM TESTS AS PER SI NECESSARY TO REPLACE CAT. CONVERTOR WITH Y-PIPE NOT EFFECTIVE" Maybe someone can tell me what he found,...
Forum - 06/15/2021
... use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors are not correct. Can you reference a specific recall? ...
Forum - 04/13/2021
... which hopefully they already have. I have some concern that the tech needs to be coached if the vehicle came back 1 day later and he neglected to test the aux battery while he was testing the primary. For some reason, GM removed restrictions for...
Forum - 08/12/2021
... SEALER. THIS WOULD BE CONSIDERED TO BE "SHOP SUPPLIES" BY GM SINCE ONE CONTAINER SERVICES 20 VEHICLES. IF AN AFTERMARKET SUPPLIER WAS USED THIS WOULD STILL BE CONSIDERED A SHOP SUPPLY AND NOT BILLABLE ON THE INVOICE YOU CANNOT SUBSTITUTE ANYTHING FOR...
Forum - 07/31/2021
... not just adding up all the time your tech spent on it. That is a constant battle for me. These newer trucks with individual AFM solenoids are different than the older models slightly so GM won't let you use the older ones to support times they don't...
Forum - 07/01/2021
... lucky they don't bother checking the VIN cutpoints to see if the TSB even actually applies to the vehicle they are working on. There may be a happy middle ground but I expect my techs to document the answers to the above questions. Good luck! ...
Forum - 07/01/2021
There is a new process for transportation claims. Be sure your guys all view the videos on the global website. If you don't know how to get there I can look it up later and point you that way. You might be missing a form or something. I had a big...
What Would You Do - 08/21 - 07/27/2021
... would you proceed?A technician has documented on the job card that an alignment was performed on a vehicle. The technician was paid 0.9 hours for the repair, which included 0.5 hrs base, 0.2 hrs toe reset, and 0.2 hrs for a test drive. In review of the...
Forum - 09/01/2020
... wouldn't be an added op because the customer stated it on the appt. This statement from JL News makes it sound like the customer would state their concerns to set up the appt and then has to state it AGAIN on the night drop envelope..if they don't...
Forum - 10/14/2020
... and what I experience daily or should I say frequently. I have found that sometimes some of the new labor codes that require SPS dependency codes will not show on your warranty submission screen as being a required field. So watch that. I then...
Parts Warranties - 11/16/2020
... if we had replaced that same part under warranty then the mileage is only for the extent of the vehicle warranty or 12 months whichever is in best interest of the customer?If this was an engine, auto trans or transfer case the 3yrs/100,000 still applies...
Forum - 11/19/2020
... installed-customer purchased-engine and transmissions receive a 3/100,000 part warranty. All new or remanufactured GM parts and accessories installed by the service agent under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional...
Forum - 12/10/2020
... four different reimbursement rates, as follows: Dexos1 Oil/Tire Rotation: $35 ($50 for light duty vehicles with L83 or L86 engine) Synthetic Oil/Tire Rotation: $75 Diesel Oil/Tire Rotation: $60 There is not a unique CPO Maintenance Program reimbursement...
Forum - 02/15/2021
Still dealer maintenance responsibility. Maybe they changed their language but I wouldn't change any processes as far as new car batteries go. I didn't see anything in that article that would change my mind.
Forum - 02/02/2021
Are you referring to N202324210? "Note: Do not discard or destroy the box containing the new passenger airbag inflator, it will be needed to return the used inflator. Refer to the instructions enclosed in the service kit box for return instructions." I'm...
Forum - 02/22/2021
Agreed on the valve body, I know it is too late for my advise but... Also, if you do a TSB on a vehicle that it doesn't apply to, you are boned unless you have a TAC case or something specific backing you up.
Forum - 08/21/2020
... job card and date. Maybe someone else could shed some perspective. I sometimes have issues with vehicles that are PZEV because we border on PZEV states but we aren't one. The system thinks they are in warranty but they aren't. ...
Forum - 05/26/2020
A new job card would be opened for the customer reimbursement referencing the original customer pay invoice. Attach a copy of the original repair order that was billed as customer pay to support the reimbursement. The reimbursement transaction would...
WPC REQUEST - 07/17/2020
... HAVE? BEEN DOING PARTS RETURNS FOR 3 YEARS HERE AND NEVER SAW THIS LOGIN PAGE EVEN AFTER I GOT A NEW COMPUTER A WHILE AGO. ...
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
Forum - 04/17/2020
So this happened on a 2015 vehicle, an engine. I cant see on 99-00-89-019 that WPC would ask it back if claim is NOT paid yet. All it says is that the claim can be debited and so on if part not received, unless I am missing it somewhere?? I also...
Forum - 04/21/2020
Greetings and welcome to your wonderful new career! In CDK when you submit claims in PMT you enter the add time as SLT in field 8. Just type in 8 a the prompt at the bottom then type SLT and enter then put in the .2 Make sure you change field 3...
Forum - 02/24/2020
... payment, with no debits, it is a pretty good example of the technician throwing parts at the vehicle. As ewill3rd mentioned, once the root cause of failure is identified, the previous repairs should be reviewed for legitimacy with self-debits performed...
Forum - 03/25/2020
... to the following: • All job cards• Completed PDI forms• Completed Multi-Point Vehicle Inspection (MPVI) forms on GM-paid maintenance events• Copies of sublet invoices• Diagnostic worksheets• Technical Assistance Informa...
Since this topic is in my mind, here is another gem. "PERFORM VACUUM PUMP DUE TO HARD PETAL. DROVE VEHICLE GOOD NOW."
Forum - 06/09/2021
I saw this story and thought of this topic instantly. Who gets stuff this good? "CHECK VEHICLE SCAN VIA GDS2 DTC P0430 INSPECT PERFORM TESTS AS PER SI NECESSARY TO REPLACE CAT. CONVERTOR WITH Y-PIPE NOT EFFECTIVE" Maybe someone can tell me what he found,...
Forum - 06/15/2021
... use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors are not correct. Can you reference a specific recall? ...
Forum - 04/13/2021
... which hopefully they already have. I have some concern that the tech needs to be coached if the vehicle came back 1 day later and he neglected to test the aux battery while he was testing the primary. For some reason, GM removed restrictions for...
Forum - 08/12/2021
... SEALER. THIS WOULD BE CONSIDERED TO BE "SHOP SUPPLIES" BY GM SINCE ONE CONTAINER SERVICES 20 VEHICLES. IF AN AFTERMARKET SUPPLIER WAS USED THIS WOULD STILL BE CONSIDERED A SHOP SUPPLY AND NOT BILLABLE ON THE INVOICE YOU CANNOT SUBSTITUTE ANYTHING FOR...
Forum - 07/31/2021
... not just adding up all the time your tech spent on it. That is a constant battle for me. These newer trucks with individual AFM solenoids are different than the older models slightly so GM won't let you use the older ones to support times they don't...
Forum - 07/01/2021
... lucky they don't bother checking the VIN cutpoints to see if the TSB even actually applies to the vehicle they are working on. There may be a happy middle ground but I expect my techs to document the answers to the above questions. Good luck! ...
Forum - 07/01/2021
There is a new process for transportation claims. Be sure your guys all view the videos on the global website. If you don't know how to get there I can look it up later and point you that way. You might be missing a form or something. I had a big...
What Would You Do - 08/21 - 07/27/2021
... would you proceed?A technician has documented on the job card that an alignment was performed on a vehicle. The technician was paid 0.9 hours for the repair, which included 0.5 hrs base, 0.2 hrs toe reset, and 0.2 hrs for a test drive. In review of the...
Forum - 09/01/2020
... wouldn't be an added op because the customer stated it on the appt. This statement from JL News makes it sound like the customer would state their concerns to set up the appt and then has to state it AGAIN on the night drop envelope..if they don't...
Forum - 10/14/2020
... and what I experience daily or should I say frequently. I have found that sometimes some of the new labor codes that require SPS dependency codes will not show on your warranty submission screen as being a required field. So watch that. I then...
Parts Warranties - 11/16/2020
... if we had replaced that same part under warranty then the mileage is only for the extent of the vehicle warranty or 12 months whichever is in best interest of the customer?If this was an engine, auto trans or transfer case the 3yrs/100,000 still applies...
Forum - 11/19/2020
... installed-customer purchased-engine and transmissions receive a 3/100,000 part warranty. All new or remanufactured GM parts and accessories installed by the service agent under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional...
Forum - 12/10/2020
... four different reimbursement rates, as follows: Dexos1 Oil/Tire Rotation: $35 ($50 for light duty vehicles with L83 or L86 engine) Synthetic Oil/Tire Rotation: $75 Diesel Oil/Tire Rotation: $60 There is not a unique CPO Maintenance Program reimbursement...
Forum - 02/15/2021
Still dealer maintenance responsibility. Maybe they changed their language but I wouldn't change any processes as far as new car batteries go. I didn't see anything in that article that would change my mind.
Forum - 02/02/2021
Are you referring to N202324210? "Note: Do not discard or destroy the box containing the new passenger airbag inflator, it will be needed to return the used inflator. Refer to the instructions enclosed in the service kit box for return instructions." I'm...
Forum - 02/22/2021
Agreed on the valve body, I know it is too late for my advise but... Also, if you do a TSB on a vehicle that it doesn't apply to, you are boned unless you have a TAC case or something specific backing you up.
Forum - 08/21/2020
... job card and date. Maybe someone else could shed some perspective. I sometimes have issues with vehicles that are PZEV because we border on PZEV states but we aren't one. The system thinks they are in warranty but they aren't. ...
Forum - 05/26/2020
A new job card would be opened for the customer reimbursement referencing the original customer pay invoice. Attach a copy of the original repair order that was billed as customer pay to support the reimbursement. The reimbursement transaction would...
WPC REQUEST - 07/17/2020
... HAVE? BEEN DOING PARTS RETURNS FOR 3 YEARS HERE AND NEVER SAW THIS LOGIN PAGE EVEN AFTER I GOT A NEW COMPUTER A WHILE AGO. ...
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
Forum - 04/17/2020
So this happened on a 2015 vehicle, an engine. I cant see on 99-00-89-019 that WPC would ask it back if claim is NOT paid yet. All it says is that the claim can be debited and so on if part not received, unless I am missing it somewhere?? I also...
Forum - 04/21/2020
Greetings and welcome to your wonderful new career! In CDK when you submit claims in PMT you enter the add time as SLT in field 8. Just type in 8 a the prompt at the bottom then type SLT and enter then put in the .2 Make sure you change field 3...
Forum - 02/24/2020
... payment, with no debits, it is a pretty good example of the technician throwing parts at the vehicle. As ewill3rd mentioned, once the root cause of failure is identified, the previous repairs should be reviewed for legitimacy with self-debits performed...
Forum - 03/25/2020
... to the following: • All job cards• Completed PDI forms• Completed Multi-Point Vehicle Inspection (MPVI) forms on GM-paid maintenance events• Copies of sublet invoices• Diagnostic worksheets• Technical Assistance Informa...
Forum - 08/01/2023
... to do. If it is supposed to actually be on there you would have to start with DBC to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET....
Forum - 06/27/2023
... and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this morning it went through....
Forum - 07/24/2023
... for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your GR8 settings. If they don't then I can almost...
Forum - 07/07/2023
... car or courtesy transportation? A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Frequently Asked Questions (FAQs) for...
What Would You Do? - 07/23 - 06/26/2023
The owner of a 2022 GMC Sierra 2500HD truck recently took their vehicle to their local dealership for completion of Recall N222375791, Park Assist Retrofit. The technician installed the parking assist module per recall and programmed the park assist module,...
What Would You Do? - 09/23 - 08/29/2023
... shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account for the transmission replacement. The technician replaced the transmission and the job card was closed with the appropriate labor...
Forum - 08/15/2023
... is to me messed up with what is covered and what is not. Example I have another vehicle that is a Cadi with 9 speed trans that the Control valve is not covered under powertrain, but the Traverse with a 9 speed is covered under powertrain...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
What Would You Do? - 01/24 - 12/27/2023
... and found that there was internal damage to the engine, requiring replacement.A review of the vehicle history file identified that the engine had been replaced about a year prior by the dealer due to low compression. A copy of the customer pay invoice...
Sublets over labor op allowance - 02/24/2023
... I even had a separate attachment named.. "repairorder parts excessive" To me with this new one she bounced was just not using common sense.. Ok the windshield replacement is 1.2 but what about repairing? I think I forgot to add, that we do...
Forum - 02/07/2023
... charts. Find a 2.5 liter CPO or a bunch of others that aren't even listed. I did feedback on one vehicle and they answered my like 2 months later how much to submit for on a certain engine but still never fixed the chart. As you said, they hold...
Forum - 03/13/2023
... shorted wiring he gets an hour and if he replaces the module he gets an hour. I don't have your vehicle context but what I might do to verify the labor is go into LTG and look up the base operation for the converter and if it is less than the hour then...
Forum - 03/23/2023
ZPTI transaction types are not eligible for parts expedite per P&P 5.14 "Service Agent-owned vehicles, and parts and accessories replaced under part warranties (ZPTI / ZPTC), are not eligible for parts expediting." The Admin needs to remove the expedite...
What Would You Do? - 04/23 - 03/23/2023
... Tahoe was experiencing an issue with the air conditioning blowing hot air when idling. The vehicle’s in-service date was 12/06/2018 with 130,922 miles.The technician verified the concern, found A/C compressor pressure at 65 psi on the high and...
Forum - 04/07/2023
... tab. Look through the list for code E - if you have mulitples check the dates until you see the newest one, the current ones usually end in the year 9999. Mine is a mess right now because of our status but that should get you what you need. ...
Forum - 04/25/2023
... so many hoops for 0.2 or 0.5 Oh and to answer, I agree with my colleagues, you would attach the vehicle report/Worbench to the claim and Hroute it to WSC for review. ...
Forum - 04/27/2023
Looking at the vehicle report I would not be afraid to submit it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure...
Forum - 04/24/2023
... on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep and explain the situation. If this recall...
Forum - 05/18/2023
You have to love the "What you sent an email? I never saw that." We have had 2 2024 vehicles that would not scan, one was a PDI so I wasn't concerned about it. The other my boss just said to explain why we didn't have a scan. I think...
Forum - 05/15/2023
... with you though. I don't care much for transportation claims either. As for the new procedure with customer pay rates with the policy repairs. The customer will be paying that difference. GM will still only pay what it would pay under the warranty...
Forum - 05/15/2023
... to be difficult situations. They need to give us a little more cushion. In our dealership if a vehicle doesn't get dongled a line is added to the ro stating why it wasn't. I check all claims to see if they were scanned before entering them and if there...
Forum - 05/09/2023
... is they are gonna do some upgrades that mess us up for a bit lol. I have seen some small 'new' things in GWM over the last few months. ...
Forum - 04/15/2022
Here is what I get with this vehicle:2022 Chevrolet Silverado 1500 - 4WD New (RPO J22, VIN Digit 12 = 5 or greater Paint and Coatings ( 10 Results ) 1445854: Aluminum Wheel Partial Refinish Color/Clear Coat 1549364: Engine Compartment...
Forum - 02/14/2022
You are quite welcome. With the vehicle context I would advise you to do a base time of 0.7, add time for appropriate diagnosis and the glow plug on the second bank will be parts and OLH to the base operation code based on actual punch time up to 0.7 I...
Forum - 05/27/2022
... based mine on the GM one and adjusted with trial and error. Admittedly there are some gaps for vehicles I don't usually service here....
... to do. If it is supposed to actually be on there you would have to start with DBC to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET....
Forum - 06/27/2023
... and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this morning it went through....
Forum - 07/24/2023
... for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your GR8 settings. If they don't then I can almost...
Forum - 07/07/2023
... car or courtesy transportation? A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Frequently Asked Questions (FAQs) for...
What Would You Do? - 07/23 - 06/26/2023
The owner of a 2022 GMC Sierra 2500HD truck recently took their vehicle to their local dealership for completion of Recall N222375791, Park Assist Retrofit. The technician installed the parking assist module per recall and programmed the park assist module,...
What Would You Do? - 09/23 - 08/29/2023
... shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account for the transmission replacement. The technician replaced the transmission and the job card was closed with the appropriate labor...
Forum - 08/15/2023
... is to me messed up with what is covered and what is not. Example I have another vehicle that is a Cadi with 9 speed trans that the Control valve is not covered under powertrain, but the Traverse with a 9 speed is covered under powertrain...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
What Would You Do? - 01/24 - 12/27/2023
... and found that there was internal damage to the engine, requiring replacement.A review of the vehicle history file identified that the engine had been replaced about a year prior by the dealer due to low compression. A copy of the customer pay invoice...
Sublets over labor op allowance - 02/24/2023
... I even had a separate attachment named.. "repairorder parts excessive" To me with this new one she bounced was just not using common sense.. Ok the windshield replacement is 1.2 but what about repairing? I think I forgot to add, that we do...
Forum - 02/07/2023
... charts. Find a 2.5 liter CPO or a bunch of others that aren't even listed. I did feedback on one vehicle and they answered my like 2 months later how much to submit for on a certain engine but still never fixed the chart. As you said, they hold...
Forum - 03/13/2023
... shorted wiring he gets an hour and if he replaces the module he gets an hour. I don't have your vehicle context but what I might do to verify the labor is go into LTG and look up the base operation for the converter and if it is less than the hour then...
Forum - 03/23/2023
ZPTI transaction types are not eligible for parts expedite per P&P 5.14 "Service Agent-owned vehicles, and parts and accessories replaced under part warranties (ZPTI / ZPTC), are not eligible for parts expediting." The Admin needs to remove the expedite...
What Would You Do? - 04/23 - 03/23/2023
... Tahoe was experiencing an issue with the air conditioning blowing hot air when idling. The vehicle’s in-service date was 12/06/2018 with 130,922 miles.The technician verified the concern, found A/C compressor pressure at 65 psi on the high and...
Forum - 04/07/2023
... tab. Look through the list for code E - if you have mulitples check the dates until you see the newest one, the current ones usually end in the year 9999. Mine is a mess right now because of our status but that should get you what you need. ...
Forum - 04/25/2023
... so many hoops for 0.2 or 0.5 Oh and to answer, I agree with my colleagues, you would attach the vehicle report/Worbench to the claim and Hroute it to WSC for review. ...
Forum - 04/27/2023
Looking at the vehicle report I would not be afraid to submit it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure...
Forum - 04/24/2023
... on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep and explain the situation. If this recall...
Forum - 05/18/2023
You have to love the "What you sent an email? I never saw that." We have had 2 2024 vehicles that would not scan, one was a PDI so I wasn't concerned about it. The other my boss just said to explain why we didn't have a scan. I think...
Forum - 05/15/2023
... with you though. I don't care much for transportation claims either. As for the new procedure with customer pay rates with the policy repairs. The customer will be paying that difference. GM will still only pay what it would pay under the warranty...
Forum - 05/15/2023
... to be difficult situations. They need to give us a little more cushion. In our dealership if a vehicle doesn't get dongled a line is added to the ro stating why it wasn't. I check all claims to see if they were scanned before entering them and if there...
Forum - 05/09/2023
... is they are gonna do some upgrades that mess us up for a bit lol. I have seen some small 'new' things in GWM over the last few months. ...
Forum - 04/15/2022
Here is what I get with this vehicle:2022 Chevrolet Silverado 1500 - 4WD New (RPO J22, VIN Digit 12 = 5 or greater Paint and Coatings ( 10 Results ) 1445854: Aluminum Wheel Partial Refinish Color/Clear Coat 1549364: Engine Compartment...
Forum - 02/14/2022
You are quite welcome. With the vehicle context I would advise you to do a base time of 0.7, add time for appropriate diagnosis and the glow plug on the second bank will be parts and OLH to the base operation code based on actual punch time up to 0.7 I...
Forum - 05/27/2022
... based mine on the GM one and adjusted with trial and error. Admittedly there are some gaps for vehicles I don't usually service here....
Forum - 05/24/2022
... changing the name of the thing, sometimes they call it a multi-axis acceleration sensor, maybe a vehicle dynamic sensor, either way I cannot find it. I'll keep looking but if you want to give us the last 8, also you might try having parts look it up...
What Would You Do - 05/22 - 04/26/2022
... system was filled and bled. After pressure testing the system, the repairs were verified and the vehicle was operating as designed. The advisor noted that the customer had replaced the engine four months and approximately 2,000 miles ago due to...
Forum - 05/03/2022
... this weekend that it will work. I find I struggle with my DMS (Dealertrack) as I am new to it from having used mostly CDK and then PBS but both I could get to do most anything. ...
Forum - 06/17/2022
... so I can show my manager? I finally received the claim and the daily rental rate for a non GM vehicle was okay at $55 per day. Do I still need to show the daily amount as $38 or can I just claim it as a whole amount with the $55 per day? What kind of...
Forum - 06/29/2022
... to have the tech clock an initial clock time on each warranty repair as diagnostic time. Once the vehicle is diagnosed the tech would clock off and proceed to look up the labor operation for the repair. If there is a published time associated with the...
Forum - 07/19/2022
If I understand you correctly you have 12 vehicles that GM did not pre-pay you on for PDI. If the warranty history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base...
Forum - 07/28/2022
... as though the upcoming CBG CPO Maintenance Reimbursement labor operations will be based on the vehicle make (Chevrolet / Buick GMC), but we may not have confirmation until the first. Thanks for your offer to share your Maintenance Reimbursement...
Forum - 02/03/2023
... admin fees by adding several exhange opcodes to the S1 sublet list. Maybe I should start a new topic but I ran into this yesterday on an IPC replacement rejecting for my Admin of $45 as it clearly states in P&P. Sorry to jump off track like that...
Forum - 01/18/2023
... tech had not completed all of his EV training but had done enough we thought. We had to bring the vehicle back, have it insected by the fully trained EV tech and have him write that is was correct. We had to also send system records showing that his...
Excessive sublet....(Water leak) - 02/02/2023
... hours. I submitted it and it rejected stating excessive. The other day, same bulletin, different vehicle.. same amount and it didn't reject. It was submitted the exact same way. Also, since its excessive, I am not even sure how to explain it much...
When to do separate claims? - 01/20/2023
... other to fail. We would keep them together if same LOP used for each. In this case I have a vehicle came in that had an MIL on. Tech pulled codes and found code for the cat converter. Found that the cat low efficiency. When replacing the cat the...
Forum - 01/20/2023
... then want to add to it and you do an adjustment it will fully debit the claim then pay you the new amount. However, GM counts both payments towards expense for that operation code group. That being said if your expense totals are high in a group and...
Forum - 11/30/2022
... about a potential integration. Do you mind sharing the last 8 of the VIN so we can see the vehicle report and see if we see any clues that might help?...
Forum - 12/15/2022
... an RO to back out the previous ticket, refund the customer then transfer the documentation to a new ticket with parts and labor and bill it as the repair. To me, the dealer doing a claim customer pay then submitting it as a reimbursement is the equivalent...
Forum - 01/10/2023
... inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job aid, the opcode that shows up...
What Would You Do? - 10/22 - 09/26/2022
... the customer’s first concern.After diagnosing the second concern, it was found that the vehicle’s audio amplifier was not recognizing itself. The amplifier assembly was replaced. After the replacement of the amplifier the technician attempted...
Forum - 09/12/2022
... if it fails the inspection. I do not like the way GM is rolling this out, but what else is new? At any rate, if you DO NOT do this then you are downing saleable units and endangering customer lives. The issue I initially faced is in typical fashion...
Forum - 08/31/2022
... are using your 2.0 published add for clean and recondition you don't need time punches under the new policy but if it goes over that and you try to claim OLH you will absolutely have to have punches....
Forum - 07/27/2022
... your parts department and how they are estimating or billing R1234yf. They should be billing the new refrigerant in 10 gram units. The machine shows it in kilograms so the basic way to convert it is if the system charge is 0.820 kg then there should...
Forum - 09/29/2022
My advisors are required to print a workbench with the current mileage on every vehicle at the time of write up. This has been a buzz for a while. I think even Scotty Kilmer did a couple of youtube videos on this topic. (my son loves his channel) &nb...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... Code entered matches on different Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone else having troubles with this? I keep...
Forum - 05/01/2018
... not apply and the Service Agent is to remove the warranty statement and warranty insert from the new replacement battery and retain for future reference....
Forum - 05/01/2018
Refer to bulletin 02-08-98-002: Hem Flange Rust Repair. Bulletin specific hem flange repair/labor operation for vehicles registered in the USA.
CADPP24/24P - 03/22/2018
I have a vehicle that came in for warranty repairs with a CADPP24/24P Service Contract. I tried submitting it regulary through GWM (marked with a ZSCT trans. type) because my Service Manager said it was still apart of GMPP. Upon submittance, I got an...
Forum - 03/20/2018
... (which in my twisted brain means they are straight time) Pardon my ignorance, I'm still relatively new at the Warranty Admin game, I've done it before but it was kind of extra work on my plate in my dispatch role in a small shop. ...
... changing the name of the thing, sometimes they call it a multi-axis acceleration sensor, maybe a vehicle dynamic sensor, either way I cannot find it. I'll keep looking but if you want to give us the last 8, also you might try having parts look it up...
What Would You Do - 05/22 - 04/26/2022
... system was filled and bled. After pressure testing the system, the repairs were verified and the vehicle was operating as designed. The advisor noted that the customer had replaced the engine four months and approximately 2,000 miles ago due to...
Forum - 05/03/2022
... this weekend that it will work. I find I struggle with my DMS (Dealertrack) as I am new to it from having used mostly CDK and then PBS but both I could get to do most anything. ...
Forum - 06/17/2022
... so I can show my manager? I finally received the claim and the daily rental rate for a non GM vehicle was okay at $55 per day. Do I still need to show the daily amount as $38 or can I just claim it as a whole amount with the $55 per day? What kind of...
Forum - 06/29/2022
... to have the tech clock an initial clock time on each warranty repair as diagnostic time. Once the vehicle is diagnosed the tech would clock off and proceed to look up the labor operation for the repair. If there is a published time associated with the...
Forum - 07/19/2022
If I understand you correctly you have 12 vehicles that GM did not pre-pay you on for PDI. If the warranty history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base...
Forum - 07/28/2022
... as though the upcoming CBG CPO Maintenance Reimbursement labor operations will be based on the vehicle make (Chevrolet / Buick GMC), but we may not have confirmation until the first. Thanks for your offer to share your Maintenance Reimbursement...
Forum - 02/03/2023
... admin fees by adding several exhange opcodes to the S1 sublet list. Maybe I should start a new topic but I ran into this yesterday on an IPC replacement rejecting for my Admin of $45 as it clearly states in P&P. Sorry to jump off track like that...
Forum - 01/18/2023
... tech had not completed all of his EV training but had done enough we thought. We had to bring the vehicle back, have it insected by the fully trained EV tech and have him write that is was correct. We had to also send system records showing that his...
Excessive sublet....(Water leak) - 02/02/2023
... hours. I submitted it and it rejected stating excessive. The other day, same bulletin, different vehicle.. same amount and it didn't reject. It was submitted the exact same way. Also, since its excessive, I am not even sure how to explain it much...
When to do separate claims? - 01/20/2023
... other to fail. We would keep them together if same LOP used for each. In this case I have a vehicle came in that had an MIL on. Tech pulled codes and found code for the cat converter. Found that the cat low efficiency. When replacing the cat the...
Forum - 01/20/2023
... then want to add to it and you do an adjustment it will fully debit the claim then pay you the new amount. However, GM counts both payments towards expense for that operation code group. That being said if your expense totals are high in a group and...
Forum - 11/30/2022
... about a potential integration. Do you mind sharing the last 8 of the VIN so we can see the vehicle report and see if we see any clues that might help?...
Forum - 12/15/2022
... an RO to back out the previous ticket, refund the customer then transfer the documentation to a new ticket with parts and labor and bill it as the repair. To me, the dealer doing a claim customer pay then submitting it as a reimbursement is the equivalent...
Forum - 01/10/2023
... inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job aid, the opcode that shows up...
What Would You Do? - 10/22 - 09/26/2022
... the customer’s first concern.After diagnosing the second concern, it was found that the vehicle’s audio amplifier was not recognizing itself. The amplifier assembly was replaced. After the replacement of the amplifier the technician attempted...
Forum - 09/12/2022
... if it fails the inspection. I do not like the way GM is rolling this out, but what else is new? At any rate, if you DO NOT do this then you are downing saleable units and endangering customer lives. The issue I initially faced is in typical fashion...
Forum - 08/31/2022
... are using your 2.0 published add for clean and recondition you don't need time punches under the new policy but if it goes over that and you try to claim OLH you will absolutely have to have punches....
Forum - 07/27/2022
... your parts department and how they are estimating or billing R1234yf. They should be billing the new refrigerant in 10 gram units. The machine shows it in kilograms so the basic way to convert it is if the system charge is 0.820 kg then there should...
Forum - 09/29/2022
My advisors are required to print a workbench with the current mileage on every vehicle at the time of write up. This has been a buzz for a while. I think even Scotty Kilmer did a couple of youtube videos on this topic. (my son loves his channel) &nb...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... Code entered matches on different Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone else having troubles with this? I keep...
Forum - 05/01/2018
... not apply and the Service Agent is to remove the warranty statement and warranty insert from the new replacement battery and retain for future reference....
Forum - 05/01/2018
Refer to bulletin 02-08-98-002: Hem Flange Rust Repair. Bulletin specific hem flange repair/labor operation for vehicles registered in the USA.
CADPP24/24P - 03/22/2018
I have a vehicle that came in for warranty repairs with a CADPP24/24P Service Contract. I tried submitting it regulary through GWM (marked with a ZSCT trans. type) because my Service Manager said it was still apart of GMPP. Upon submittance, I got an...
Forum - 03/20/2018
... (which in my twisted brain means they are straight time) Pardon my ignorance, I'm still relatively new at the Warranty Admin game, I've done it before but it was kind of extra work on my plate in my dispatch role in a small shop. ...
Forum - 04/25/2018
... write notes for each event. Any event that takes place I like to have documented to show why the vehicle was down. I wish I had some "good examples" but mediocre is the best I could do and I'd have to do some digging to find even that. When I was a tech...
Forum - 10/03/2018
Personally, I would refrain from using a CCND op code for a leak analysis with no problem found. Odds are the vehicle will be back then you will have a repeat repair on your hands. That being said... I think you might be able to use an op code...
Forum - 09/25/2018
We try to keep our Tech's up to date on new info and changes...jlwarranty helps us with that! We have seen great improvement across the board! I try to keep the flyers "in their face" and that has helped. I stop into the garage often and share that we...
Forum - 09/25/2018
... thread (technician time documentation) took place in November 2016, but please watch the newsletter and forum for future polls and contests. Thanks, Kristen @ jlwarranty...
Forum - 08/08/2018
... component diagnosis, Cost Comparison for Assembly Repair vs Replace, and validation that the vehicle has factory calibrations. The Cost Comparison Worksheet for Assembly Repair vs Replace must be attached to the transaction in GWM. Refer also to Bulletin...
Forum - 08/17/2018
... it CAN happen but it is a process that may not be worth the time it will take. Some of the new published adds in LTG are confusing. I usually try to submit it assuming they mean "per piston" even though it is not clear. I can't honestly remember right...
Forum - 08/20/2018
... I also have a service manager who respects my position and all of the help I offer him since he's newer to the service department. My GM also contacted about 10 other dealers in our area to find out if others offered a commission and found...
Forum - 08/23/2018
Hello gkuchis! The March 2018 edition of the Warranty News contains a Customer Reimbursement article, please click to view: Customer Reimbursement.
Forum - 07/17/2018
Hello thedaking! Our apologies, there is a typographical error within the newsletter, although the online quiz/answer for July 18-1 question 4 is accurate (with an answer of "False"). I will apply a credit to your quiz score for this month. Thank you!...
Forum - 05/31/2018
... one doesn't need it. The dye already comes in it. Is this true? If this true what year did the vehicles start using the dye? If this is true does my tech still get paid for the analysis from doc #1292469? ...
Forum - 07/24/2018
... other dealer installed accessories included with the submission? What is a VIN for one of the vehicles you are working with?...
Forum - 07/26/2018
... ASSEMBLY VERIFICATION 0.3 ROAD TEST AND VERIFY REPAIRS THIS EXAMPLE MIGHT BE FOR A VEHICLE WITH AN INTERMITTENT ISSUE. AFTER INITIAL ROAD TEST AND INSPECTION IT IS DETERMINED THAT FURTHER TIME IS REQUIRED TO IDENTIFY THE CAUSE OF FAILURE. THE...
Forum - 07/26/2018
... is required there is a way to get the lost code. Go to the computer you used to program the vehicle with and open up TIS. Open up Service Programming System. Start SPS. Go to settings. Go to warranty claim code tab. ...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Sublet Excessive for Labor Operation - 07/31/2018
... as instructed and eat the 2 hours, or (3) eat the sublet.Concern: Check engine light and vehicle is missing and won't stay running. Scanned. Found P0300. Found engine misfire #4 cylinder. Performed compression test. ...
Forum - 02/09/2018
... for issues in the shop or with the advisors. I recently printed a handout about add lines for some new advisors I have and I think it will help....
Forum - 02/13/2018
... they do. In my opinion it is wrong, but GM's rationale is that the first step in repairing the vehicle from a tech standpoint is to perform SBD. Stragegy Based Diagnosis is the foundation for any repair and anyone at WSC will likely consider the first...
Forum - 01/09/2018
... the job card the reason for courtesy transportation and the type provided (e.g. shuttle, rental vehicle)." Click the link below to check out our Shuttle Stamp for job cards! http://www.jlwarranty.com/stamps-gm.php#shuttle ...
What Would You Do - 02/18 - 01/22/2018
... was brought into the dealership for a check engine light. The owner was also unable to get the vehicle out of second gear. The technician verified the condition and found DTCs P0741 and P0796. Diagnostics were performed and the technician found low transmission...
Forum - 02/21/2018
... backflagged for all except published base time of 1.2 hours, and the ensuing argument begins. I'm new at excercises like this, but that is what I would do....
Forum - 03/12/2018
... item in the Parts Expediting category. Parts expediting is not eligible for Service Agent-owned vehicles. No additional Service Agent mark-up on parts expedite is allowed. This is intended to reimburse the Service Agent for the actual expense that occurred. All...
Forum - 02/28/2018
... along the lines of "customer declined repair at this time. Returning at a later date." and in the new RO, the previous RO should be referenced along with the customer declining the repair the first time....
Forum - 03/02/2018
... metal coverage. Perforation or any other form of corrosion caused by accident, damage, abuse, vehicle alteration, or lack of proper owner maintenance. Paint fading or deterioration or surface corrosion - regardless of cause. Perforation caused by hail,...
Forum - 12/01/2017
... The 1st punch may not be used for OLH, nor may OLH be determined before the 1st punch... We had a vehicle comeback in, over a water leak. The shop foreman had referenced SI, before dispatching it to a tech (because of the possibility of a comeback case),...
Forum - 12/20/2017
... are not part of the published repair procedure for that component. Rotor machining through the vehicle's base warranty period (e.g. 3/36)....
... write notes for each event. Any event that takes place I like to have documented to show why the vehicle was down. I wish I had some "good examples" but mediocre is the best I could do and I'd have to do some digging to find even that. When I was a tech...
Forum - 10/03/2018
Personally, I would refrain from using a CCND op code for a leak analysis with no problem found. Odds are the vehicle will be back then you will have a repeat repair on your hands. That being said... I think you might be able to use an op code...
Forum - 09/25/2018
We try to keep our Tech's up to date on new info and changes...jlwarranty helps us with that! We have seen great improvement across the board! I try to keep the flyers "in their face" and that has helped. I stop into the garage often and share that we...
Forum - 09/25/2018
... thread (technician time documentation) took place in November 2016, but please watch the newsletter and forum for future polls and contests. Thanks, Kristen @ jlwarranty...
Forum - 08/08/2018
... component diagnosis, Cost Comparison for Assembly Repair vs Replace, and validation that the vehicle has factory calibrations. The Cost Comparison Worksheet for Assembly Repair vs Replace must be attached to the transaction in GWM. Refer also to Bulletin...
Forum - 08/17/2018
... it CAN happen but it is a process that may not be worth the time it will take. Some of the new published adds in LTG are confusing. I usually try to submit it assuming they mean "per piston" even though it is not clear. I can't honestly remember right...
Forum - 08/20/2018
... I also have a service manager who respects my position and all of the help I offer him since he's newer to the service department. My GM also contacted about 10 other dealers in our area to find out if others offered a commission and found...
Forum - 08/23/2018
Hello gkuchis! The March 2018 edition of the Warranty News contains a Customer Reimbursement article, please click to view: Customer Reimbursement.
Forum - 07/17/2018
Hello thedaking! Our apologies, there is a typographical error within the newsletter, although the online quiz/answer for July 18-1 question 4 is accurate (with an answer of "False"). I will apply a credit to your quiz score for this month. Thank you!...
Forum - 05/31/2018
... one doesn't need it. The dye already comes in it. Is this true? If this true what year did the vehicles start using the dye? If this is true does my tech still get paid for the analysis from doc #1292469? ...
Forum - 07/24/2018
... other dealer installed accessories included with the submission? What is a VIN for one of the vehicles you are working with?...
Forum - 07/26/2018
... ASSEMBLY VERIFICATION 0.3 ROAD TEST AND VERIFY REPAIRS THIS EXAMPLE MIGHT BE FOR A VEHICLE WITH AN INTERMITTENT ISSUE. AFTER INITIAL ROAD TEST AND INSPECTION IT IS DETERMINED THAT FURTHER TIME IS REQUIRED TO IDENTIFY THE CAUSE OF FAILURE. THE...
Forum - 07/26/2018
... is required there is a way to get the lost code. Go to the computer you used to program the vehicle with and open up TIS. Open up Service Programming System. Start SPS. Go to settings. Go to warranty claim code tab. ...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Sublet Excessive for Labor Operation - 07/31/2018
... as instructed and eat the 2 hours, or (3) eat the sublet.Concern: Check engine light and vehicle is missing and won't stay running. Scanned. Found P0300. Found engine misfire #4 cylinder. Performed compression test. ...
Forum - 02/09/2018
... for issues in the shop or with the advisors. I recently printed a handout about add lines for some new advisors I have and I think it will help....
Forum - 02/13/2018
... they do. In my opinion it is wrong, but GM's rationale is that the first step in repairing the vehicle from a tech standpoint is to perform SBD. Stragegy Based Diagnosis is the foundation for any repair and anyone at WSC will likely consider the first...
Forum - 01/09/2018
... the job card the reason for courtesy transportation and the type provided (e.g. shuttle, rental vehicle)." Click the link below to check out our Shuttle Stamp for job cards! http://www.jlwarranty.com/stamps-gm.php#shuttle ...
What Would You Do - 02/18 - 01/22/2018
... was brought into the dealership for a check engine light. The owner was also unable to get the vehicle out of second gear. The technician verified the condition and found DTCs P0741 and P0796. Diagnostics were performed and the technician found low transmission...
Forum - 02/21/2018
... backflagged for all except published base time of 1.2 hours, and the ensuing argument begins. I'm new at excercises like this, but that is what I would do....
Forum - 03/12/2018
... item in the Parts Expediting category. Parts expediting is not eligible for Service Agent-owned vehicles. No additional Service Agent mark-up on parts expedite is allowed. This is intended to reimburse the Service Agent for the actual expense that occurred. All...
Forum - 02/28/2018
... along the lines of "customer declined repair at this time. Returning at a later date." and in the new RO, the previous RO should be referenced along with the customer declining the repair the first time....
Forum - 03/02/2018
... metal coverage. Perforation or any other form of corrosion caused by accident, damage, abuse, vehicle alteration, or lack of proper owner maintenance. Paint fading or deterioration or surface corrosion - regardless of cause. Perforation caused by hail,...
Forum - 12/01/2017
... The 1st punch may not be used for OLH, nor may OLH be determined before the 1st punch... We had a vehicle comeback in, over a water leak. The shop foreman had referenced SI, before dispatching it to a tech (because of the possibility of a comeback case),...
Forum - 12/20/2017
... are not part of the published repair procedure for that component. Rotor machining through the vehicle's base warranty period (e.g. 3/36)....
Forum - 01/04/2018
... equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct battery type - e.g. flooded, AGM, Stop/Start...
Forum - 10/26/2017
... overnight? The Roadside Assistance Reminder article from the November edition of The Warranty News references P&P Article 1.3 Roadside Assistance Program. Thanks! Kristen...
Forum - 11/16/2017
... for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed by GM as the remedy for that field action is occurring during the sequential programming even in re...
Forum - 11/16/2017
... the customer's overall GM engagement and loyalty is used to calculate GM participation in a vehicle policy repair decision, the tool must be used with each policy repair line on the job card. When there are multiple policy transaction lines on the job...
Forum - 09/28/2017
A/C System Leak Analyze - 0.2 hr for vehicles with leak detection dye. The time is included in Additional Time for the labor code submitted for the repair of the leak. Fluid Leak Analyze - 0.1 - 0.5 hrs. The time is included in Additional Time for the...
What Would You Do - 10/17 - 09/27/2017
... then reinstalled and sealed to the body. The rear panels and rear seat were re-installed, and a new headliner was installed. A final water leak check was performed and it was found that the condition had been resolved. The technician had numerous...
Forum - 07/19/2017
... Parts in Warranty Repairs Service Agent agrees to provide quality body repair service for motor vehicles either through its own body shop or through a sublet repair establishment. That's all I've found on the subject of using an outside body shop. ...
Forum - 07/14/2017
... reference the Service Agent Self-Empowerment Updates article from the June edition of the Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately,...
Forum - 07/26/2017
On page 3 of the current Newsletter is an explanation on how to save and email instead of printing if that's helpful. We haven't run into any problems printing the needed information but I know I'll hear all about it if they run into issues, good...
Forum - 08/16/2017
Depending on the vehicle make/model there may be a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that...
Forum - 12/05/2018
Hi CarolRoyal, Here are a few resources that address Service Agent Analysis Summary Reports; including a Newsletter Article and an Online Training Video.
Forum - 12/05/2018
... Acknowledgement Forms. Labor operations from the 2018MY continue to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations Reference Card to reflect the 2019MY Maintenance Programs....
Forum - 11/16/2018
... if you are in the program. If it is a .3 repair you can claim a same day loaner as long as the vehicle is in bumper to bumper or powertrain for a powertrain related repair. It is for customer convenience. You cannot bill a same day loaner or shuttle...
Forum - 01/29/2019
... sensor installation. WSC comments typically state that the technician must install the new component as directed by the most current SI service procedure - with subsequent replacements not warrantable. Not following the most current...
Forum - 01/15/2019
Hi ewill3rd! Great question! The Part Warranty article from the January 2019 edition of the Warranty News references Article 1.1.1 from the Parts Policies & Procedures Manual. This includes the statement regarding subsequent replacements, effective...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... they said there was no customer reimbursement for this. I refered to the statement: "Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable...
Forum - 02/07/2019
... by the dealer representative and the carrier, with no damage noted? Then a LON was completed after vehicle was driven and the tire issue was found? There is a discrepancy between the Delivery Receipt and the LON, if that is the case. One document...
What Would You Do - 01/19 - 12/19/2018
... the warranty administrator perform an adjustment to account for any participation, or should a new job card be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the...
Forum - 01/08/2019
Hi kturner - Sorry for the slow response to your inquiry! A new job card would be opened with 3 C's supporting the reimbursement (including detail of the event causing the out of pocket expense). Select the appropriate labor operation...
Forum - 01/10/2019
... If they can't allow the system to accept input what am I to do? I think the one I remember is a newer one for an ECM reflash....
Forum - 04/02/2019
... a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts went into effect for purchases on/after 4/1/2018. Prior to 4/1/2018, coverage...
Forum - 04/04/2019
... use transaction type ZPDI, labor operation 0590072, and the appropriate base labor hours for the vehicle (from the LTG). Always confirm, as you did, that the PDI has not auto-paid prior to submitting....
Forum - 04/24/2019
I have a vehicle that was damaged on rail transport. The Auto transport that delivered to us it listed as no damage. How do we handle a railway transport damage?
Forum - 05/08/2019
Hi crmiller! Take a look at bulletin 12-01-37-001: Information on New Refrigerant (R1234yf) for A/C Service. While specific models/model years are not listed, it provides helpful information on R1234yf. Refrigerant information is typically documented...
Forum - 04/25/2019
... Installed Accessory Repair (was the sliding window an accessory that was added after the vehicle was produced?) OR was the rear sliding window factory installed? If the rear sliding window was installed at the factory the appropriate...
... equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct battery type - e.g. flooded, AGM, Stop/Start...
Forum - 10/26/2017
... overnight? The Roadside Assistance Reminder article from the November edition of The Warranty News references P&P Article 1.3 Roadside Assistance Program. Thanks! Kristen...
Forum - 11/16/2017
... for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed by GM as the remedy for that field action is occurring during the sequential programming even in re...
Forum - 11/16/2017
... the customer's overall GM engagement and loyalty is used to calculate GM participation in a vehicle policy repair decision, the tool must be used with each policy repair line on the job card. When there are multiple policy transaction lines on the job...
Forum - 09/28/2017
A/C System Leak Analyze - 0.2 hr for vehicles with leak detection dye. The time is included in Additional Time for the labor code submitted for the repair of the leak. Fluid Leak Analyze - 0.1 - 0.5 hrs. The time is included in Additional Time for the...
What Would You Do - 10/17 - 09/27/2017
... then reinstalled and sealed to the body. The rear panels and rear seat were re-installed, and a new headliner was installed. A final water leak check was performed and it was found that the condition had been resolved. The technician had numerous...
Forum - 07/19/2017
... Parts in Warranty Repairs Service Agent agrees to provide quality body repair service for motor vehicles either through its own body shop or through a sublet repair establishment. That's all I've found on the subject of using an outside body shop. ...
Forum - 07/14/2017
... reference the Service Agent Self-Empowerment Updates article from the June edition of the Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately,...
Forum - 07/26/2017
On page 3 of the current Newsletter is an explanation on how to save and email instead of printing if that's helpful. We haven't run into any problems printing the needed information but I know I'll hear all about it if they run into issues, good...
Forum - 08/16/2017
Depending on the vehicle make/model there may be a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that...
Forum - 12/05/2018
Hi CarolRoyal, Here are a few resources that address Service Agent Analysis Summary Reports; including a Newsletter Article and an Online Training Video.
Forum - 12/05/2018
... Acknowledgement Forms. Labor operations from the 2018MY continue to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations Reference Card to reflect the 2019MY Maintenance Programs....
Forum - 11/16/2018
... if you are in the program. If it is a .3 repair you can claim a same day loaner as long as the vehicle is in bumper to bumper or powertrain for a powertrain related repair. It is for customer convenience. You cannot bill a same day loaner or shuttle...
Forum - 01/29/2019
... sensor installation. WSC comments typically state that the technician must install the new component as directed by the most current SI service procedure - with subsequent replacements not warrantable. Not following the most current...
Forum - 01/15/2019
Hi ewill3rd! Great question! The Part Warranty article from the January 2019 edition of the Warranty News references Article 1.1.1 from the Parts Policies & Procedures Manual. This includes the statement regarding subsequent replacements, effective...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... they said there was no customer reimbursement for this. I refered to the statement: "Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable...
Forum - 02/07/2019
... by the dealer representative and the carrier, with no damage noted? Then a LON was completed after vehicle was driven and the tire issue was found? There is a discrepancy between the Delivery Receipt and the LON, if that is the case. One document...
What Would You Do - 01/19 - 12/19/2018
... the warranty administrator perform an adjustment to account for any participation, or should a new job card be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the...
Forum - 01/08/2019
Hi kturner - Sorry for the slow response to your inquiry! A new job card would be opened with 3 C's supporting the reimbursement (including detail of the event causing the out of pocket expense). Select the appropriate labor operation...
Forum - 01/10/2019
... If they can't allow the system to accept input what am I to do? I think the one I remember is a newer one for an ECM reflash....
Forum - 04/02/2019
... a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts went into effect for purchases on/after 4/1/2018. Prior to 4/1/2018, coverage...
Forum - 04/04/2019
... use transaction type ZPDI, labor operation 0590072, and the appropriate base labor hours for the vehicle (from the LTG). Always confirm, as you did, that the PDI has not auto-paid prior to submitting....
Forum - 04/24/2019
I have a vehicle that was damaged on rail transport. The Auto transport that delivered to us it listed as no damage. How do we handle a railway transport damage?
Forum - 05/08/2019
Hi crmiller! Take a look at bulletin 12-01-37-001: Information on New Refrigerant (R1234yf) for A/C Service. While specific models/model years are not listed, it provides helpful information on R1234yf. Refrigerant information is typically documented...
Forum - 04/25/2019
... Installed Accessory Repair (was the sliding window an accessory that was added after the vehicle was produced?) OR was the rear sliding window factory installed? If the rear sliding window was installed at the factory the appropriate...
Forum - 03/14/2019
... your message correctly? Important: One can of Cavity Pro Wax will service approximately 150 vehicles. There is a limited supply of this product, order one can per dealer. This material will be shipped to the dealer free of charge....
Forum - 03/22/2019
Thanks for the response 1MaryRuble! If the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, a...
Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...
Forum - 03/08/2019
... that. As I stated in another topic, I require a printed calendar showing events that required the vehicle to be down or a written timeline in the CCC field of the line added to the infvoice related to the rental. Always attached is a closed rental a...
Forum - 01/07/2020
The following information pertains to the Extended Factory Maintenance (EFM) program for Chevrolet, Buick, and GMC vehicles. Launch the CBGC Protection App from the App Center then select the ELW (Extended Limited Warranty) / EFM tab. Click the...
Forum - 01/07/2020
... for maintenance establish the customer's unwillingness to perform routine maintenance on their vehicle, and as result, do not provide support for future engine related repairs. ...
Forum - 01/17/2020
Major assemblies, engine, Transmission, Transfer case, require recording of old and new serial numbers. Yes. I just remember it that way.
Forum - 01/06/2020
Thank you rchaney! We appreciate all of our Warranty Community Member's : ) Happy New Year!
Forum - 02/03/2020
... hours with an explanation for review by WSC. While JL is a great resource sometimes something new will catch them off guard just like any of us. I think you have done us all a great service by sharing your experience....
Forum - 01/29/2020
... Policy Evaluation Tool article that was published within the October 2019 edition of the Warranty News, we published a clarification in the November 2019 edition. Another helpful resource for Special Coverage transactions is the Submitting Claims Related...
What Would You Do - 10/19 - 09/24/2019
... to the job card to account for the replacement of the door trim panel on the opposite side of the vehicle? Or, handle both sides on the same job card line with OLH for the opposite side?...
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
Forum - 10/03/2019
... needed, so I made the foreman redo it so I could get the WCC for programming not required and the vehicle had not been programmed. I think we can all see the issue with that....
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
Forum - 10/18/2019
... scenario is so unique that I have included it in the upcoming edition of the Warranty News. I am looking forward to the responses it generates. Thanks pphillips for posting and ewill3rd for your comments!...
Forum - 11/18/2019
Hi warrantyadmin2019! The Member's Area is a very helpful tool for newbies as well as those that have been in the business for years. A quick tip: enter a key word (e.g. OLH) in the Search bar at the top of the web page to obtain references from...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
Hello, I am farely new to warranty submission and I have found this site extreemly helpful but I haven't found a direct answer to this question. I recently have submitted a claim on a Chevrolet Caprice where we have submitted for the failure of the left...
Forum - 06/27/2019
... Full Color/Clear Coat . If it is truly poor paint process, it would be best to address the whole vehicle. I would also involve the DMA, just as a back-up. With it not being a transportation claim (therefore not on a deadline to repair) I would wait until...
Forum - 08/08/2019
... years and have had only 1 commision raise of 1%. I make under 12.00 an hour. They hire new employees in at a dollar an hour under me. some how this doesn't make much since to me. They tell me I am makeing to much money in my position. ...
Forum - 08/08/2019
... every minute of it towards diagnosis, other hours, and the repair. This would exclude the time the vehicle was idling and sitting for the hot soak test. If that was punched then I would base it on all but the related punches. On a side note, I'm not...
Forum - 07/11/2019
... Partners (e.g. Fold-a-Cover, Kicker, etc), the IBP product, warranty, warranty contact, and vehicles (the list may also be found by searching Associated Accessories in the GlobalConnect search bar). Lund appears to be the IBP for side window and hood...
Forum - 07/16/2019
Hi 1MaryRuble! Click HERE to view the Reject of the Month article from the July edition of the Warranty News. The following is an excerpt from the article: "These three error codes (850, 851, & 852) have been established to coincide with...
Forum - 07/25/2019
... glass search icon in the top right of the screen to perform a keyword search. Results may include newsletter articles, online training videos, forum posts, as well as resources on the jlwarranty community site....
Forum - 09/10/2019
kristen, sharon here just did sept quiz 19-1 question one ... i marked as true but answere was marked as false but in newsletter it state true which is the correct answer
Forum - 09/06/2019
Hi thedaking, Thanks for inquiring about the quiz questions within the September edition of the Warranty News. We see the issue and have credited your quiz total 2 points for these questions. Thank you! Kristen
... your message correctly? Important: One can of Cavity Pro Wax will service approximately 150 vehicles. There is a limited supply of this product, order one can per dealer. This material will be shipped to the dealer free of charge....
Forum - 03/22/2019
Thanks for the response 1MaryRuble! If the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, a...
Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...
Forum - 03/08/2019
... that. As I stated in another topic, I require a printed calendar showing events that required the vehicle to be down or a written timeline in the CCC field of the line added to the infvoice related to the rental. Always attached is a closed rental a...
Forum - 01/07/2020
The following information pertains to the Extended Factory Maintenance (EFM) program for Chevrolet, Buick, and GMC vehicles. Launch the CBGC Protection App from the App Center then select the ELW (Extended Limited Warranty) / EFM tab. Click the...
Forum - 01/07/2020
... for maintenance establish the customer's unwillingness to perform routine maintenance on their vehicle, and as result, do not provide support for future engine related repairs. ...
Forum - 01/17/2020
Major assemblies, engine, Transmission, Transfer case, require recording of old and new serial numbers. Yes. I just remember it that way.
Forum - 01/06/2020
Thank you rchaney! We appreciate all of our Warranty Community Member's : ) Happy New Year!
Forum - 02/03/2020
... hours with an explanation for review by WSC. While JL is a great resource sometimes something new will catch them off guard just like any of us. I think you have done us all a great service by sharing your experience....
Forum - 01/29/2020
... Policy Evaluation Tool article that was published within the October 2019 edition of the Warranty News, we published a clarification in the November 2019 edition. Another helpful resource for Special Coverage transactions is the Submitting Claims Related...
What Would You Do - 10/19 - 09/24/2019
... to the job card to account for the replacement of the door trim panel on the opposite side of the vehicle? Or, handle both sides on the same job card line with OLH for the opposite side?...
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
Forum - 10/03/2019
... needed, so I made the foreman redo it so I could get the WCC for programming not required and the vehicle had not been programmed. I think we can all see the issue with that....
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
Forum - 10/18/2019
... scenario is so unique that I have included it in the upcoming edition of the Warranty News. I am looking forward to the responses it generates. Thanks pphillips for posting and ewill3rd for your comments!...
Forum - 11/18/2019
Hi warrantyadmin2019! The Member's Area is a very helpful tool for newbies as well as those that have been in the business for years. A quick tip: enter a key word (e.g. OLH) in the Search bar at the top of the web page to obtain references from...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
Hello, I am farely new to warranty submission and I have found this site extreemly helpful but I haven't found a direct answer to this question. I recently have submitted a claim on a Chevrolet Caprice where we have submitted for the failure of the left...
Forum - 06/27/2019
... Full Color/Clear Coat . If it is truly poor paint process, it would be best to address the whole vehicle. I would also involve the DMA, just as a back-up. With it not being a transportation claim (therefore not on a deadline to repair) I would wait until...
Forum - 08/08/2019
... years and have had only 1 commision raise of 1%. I make under 12.00 an hour. They hire new employees in at a dollar an hour under me. some how this doesn't make much since to me. They tell me I am makeing to much money in my position. ...
Forum - 08/08/2019
... every minute of it towards diagnosis, other hours, and the repair. This would exclude the time the vehicle was idling and sitting for the hot soak test. If that was punched then I would base it on all but the related punches. On a side note, I'm not...
Forum - 07/11/2019
... Partners (e.g. Fold-a-Cover, Kicker, etc), the IBP product, warranty, warranty contact, and vehicles (the list may also be found by searching Associated Accessories in the GlobalConnect search bar). Lund appears to be the IBP for side window and hood...
Forum - 07/16/2019
Hi 1MaryRuble! Click HERE to view the Reject of the Month article from the July edition of the Warranty News. The following is an excerpt from the article: "These three error codes (850, 851, & 852) have been established to coincide with...
Forum - 07/25/2019
... glass search icon in the top right of the screen to perform a keyword search. Results may include newsletter articles, online training videos, forum posts, as well as resources on the jlwarranty community site....
Forum - 09/10/2019
kristen, sharon here just did sept quiz 19-1 question one ... i marked as true but answere was marked as false but in newsletter it state true which is the correct answer
Forum - 09/06/2019
Hi thedaking, Thanks for inquiring about the quiz questions within the September edition of the Warranty News. We see the issue and have credited your quiz total 2 points for these questions. Thank you! Kristen
Forum - 08/29/2019
Find the operation code for the failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted...
Time Documentation Contest - WIN $500 - 08/29/2016
... Time Documentation flyer that is included with the September edition of the Warranty Newsletter (also available for download on the contest page). Place the flyers wherever your technicians are most likely to see them, i.e. near the time clock, their...
Re: Special Coverage Repairs - 08/11/2016
Thanks for the feedback dk01cc! Look for a full feature article on this topic in the September issue of the Warranty News. Kristen / jlwarranty
Re: ac delco reman alternator - 08/11/2016
... 1.1.15 ACDelco Professional Alternator and Starter Warranty. "ACDelco Professional Reman and New Alternators and Starters are warranted by ACDelco to the original retail purchaser against defects in materials or workmanship..." Kristen / jlwarra...
Proposing a "Warranty 101" series - 08/15/2016
... video team! I've been thinking about creating a small series of videos that would help get new administrators off the ground and/or provide a "rule of thumb" for a variety of topics. For example, "Recalls 101" would not go into specifics about any one...
Re: PARTS SCRAP LIST - 03/03/2016
An article from the May 2014 edition of the Warranty News provides the detail on creating a Parts Scrapping Report from GWM...while the process looks a bit cumbersome, it is actually pretty easy to do! View the article here Kristen / jlwarranty
Brake Warranty Documentation - 05/25/2016
... and should not be considered a warrantable repair if they are simply worn out. Installation of new rotors does not require pad replacement. Do not replace pads unless the condition requires it (excessively worn, damaged or contaminated." and goes on...
Re: GM show car event claims - 05/26/2016
acartagena: Thank you for posting this unique inquiry! I reviewed the Service P & P and the Transportation, Vehicle Storage, and PDI P & P Manual without finding any written policy pertaining to this. Please follow up when you receive feedback from...
Forum - 11/04/2016
Here is a link to the article from the May 2011 edition of Warranty News: Are You A Good Warranty Administrator Or A Great Warranty Administrator?
Forum - 11/09/2016
... the alignment? 2. Or, would this fall under the same type of situation as stated in the Nov 2016 Newletter..."When there is a single concern from a customer that ultimately results in two or more unrelated repairs, lines added for those repairs are not...
Tumblers production and shipping - 11/21/2016
Good news! The tumblers are in production, and shipping out soon! Thanks to everyone that helped make this one of the most successful jlwarranty community contests yet! Feel free to post your picture with your tumbler here when it arrives.
Forum - 10/04/2016
Click on the search icon on the upper right of any page. Type in a keyword to search the entire Warranty Community's contents. Results are organized in tabs for News/Videos/Forum.
Forum - 10/24/2016
... in October for invalid or duplicate battery or flush codes. The November edition of the Warranty News contains additional information on these issues. Look for an email in the coming days announcing the release of the online edition....
Forum - 10/26/2016
... as well. I was not able to see why, all my info was input correctly,it was done out-of-vehicle, and I attached all the appropriate printouts to the claim submission. I called my DMA and he was able to find out that the Tech chose...
Re: Certified Services beyond mileage limit - 08/11/2015
... to offer the service to the customer as no charge (internal)- educating the customer that the vehicle is now outside of the limits of the maintenance plan, future maintenance services will be their responsibility. ...
Re: RENTAL REIMBURSEMENT - 10/02/2015
Was the customer's vehicle in the service department for a warrantable repair that would support a rental? If so, include the expense on the warranty transaction as a reimbursement with the appropriate supporting documentation or if the transaction...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
The labor operation for the Chevrolet 2-Year Maintenance Program is 0600723. Reimbursement varies depending on the vehicle model. There are a couple places to find the list of reimbursement amounts: *The Member's Area on www.jlwarranty.com. From the...
Re: Flush Code Required Labor Ops - 02/03/2016
... stating: Important: All Labor Operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement...
Re: DEALERTRACK - 01/14/2016
... can't have more than one different internal line. On your we-owe's. 1 line might be 31201 for new vehicle and then you have another line for general motors accessories 31203. The whole repair order has to go to one account and then repost the accounts....
Re: Closest Available Labor Operation - 08/20/2015
... have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still so confusing. I previously worked for another manufacturer and we were able to "00" the...
Semi-repeat repair. - 08/11/2015
in June 2015 we diagnosed a heating ac system, we performed diag and locate vehicle low on Freon, and we refilled Freon and added dye to system. in July the customer comes back with the same issue. they again perform diag and again no Freon in ac system,...
Re: CPO Maintenance Plan - 09/25/2015
... for a CPO lof/rotate yet? During regular warranty maintenance, LOF/Rotates will pay $50.00 for vehicles with this oil. Is there any way to collect the proper amount for a CPO service? We tried running it as 0600223 Synthetic and it didn't go. Th...
Re: CPO Maintenance Plan - 09/25/2015
Verify the vehicle calls for this type of oil. The customer may be requesting this oil and could pay the difference in price. There is only Standard $30.00 / Dexos $35.00 / Synthetic $60.00 / and Diesel $60.00. The customer or dealer would have...
Re: GOODWILL CLAIM - 09/10/2015
... deductible under authorization/comments section, then submit the claim for GM authorization. I am new to all this. Does this make sense? I never knew we could submit aftermarket service contracts to GM. Where can I find information on this? Thanks....
Transportation Claim - 08/21/2015
Hi I have a transportation claim for a vehicle that came in that was missing both keys and both remote transmitters/fob. The labor op for the keys and for the remotes is the same lop. Since it is for 2 different damage codes 28086 and 29086 I was told...
Find the operation code for the failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted...
Time Documentation Contest - WIN $500 - 08/29/2016
... Time Documentation flyer that is included with the September edition of the Warranty Newsletter (also available for download on the contest page). Place the flyers wherever your technicians are most likely to see them, i.e. near the time clock, their...
Re: Special Coverage Repairs - 08/11/2016
Thanks for the feedback dk01cc! Look for a full feature article on this topic in the September issue of the Warranty News. Kristen / jlwarranty
Re: ac delco reman alternator - 08/11/2016
... 1.1.15 ACDelco Professional Alternator and Starter Warranty. "ACDelco Professional Reman and New Alternators and Starters are warranted by ACDelco to the original retail purchaser against defects in materials or workmanship..." Kristen / jlwarra...
Proposing a "Warranty 101" series - 08/15/2016
... video team! I've been thinking about creating a small series of videos that would help get new administrators off the ground and/or provide a "rule of thumb" for a variety of topics. For example, "Recalls 101" would not go into specifics about any one...
Re: PARTS SCRAP LIST - 03/03/2016
An article from the May 2014 edition of the Warranty News provides the detail on creating a Parts Scrapping Report from GWM...while the process looks a bit cumbersome, it is actually pretty easy to do! View the article here Kristen / jlwarranty
Brake Warranty Documentation - 05/25/2016
... and should not be considered a warrantable repair if they are simply worn out. Installation of new rotors does not require pad replacement. Do not replace pads unless the condition requires it (excessively worn, damaged or contaminated." and goes on...
Re: GM show car event claims - 05/26/2016
acartagena: Thank you for posting this unique inquiry! I reviewed the Service P & P and the Transportation, Vehicle Storage, and PDI P & P Manual without finding any written policy pertaining to this. Please follow up when you receive feedback from...
Forum - 11/04/2016
Here is a link to the article from the May 2011 edition of Warranty News: Are You A Good Warranty Administrator Or A Great Warranty Administrator?
Forum - 11/09/2016
... the alignment? 2. Or, would this fall under the same type of situation as stated in the Nov 2016 Newletter..."When there is a single concern from a customer that ultimately results in two or more unrelated repairs, lines added for those repairs are not...
Tumblers production and shipping - 11/21/2016
Good news! The tumblers are in production, and shipping out soon! Thanks to everyone that helped make this one of the most successful jlwarranty community contests yet! Feel free to post your picture with your tumbler here when it arrives.
Forum - 10/04/2016
Click on the search icon on the upper right of any page. Type in a keyword to search the entire Warranty Community's contents. Results are organized in tabs for News/Videos/Forum.
Forum - 10/24/2016
... in October for invalid or duplicate battery or flush codes. The November edition of the Warranty News contains additional information on these issues. Look for an email in the coming days announcing the release of the online edition....
Forum - 10/26/2016
... as well. I was not able to see why, all my info was input correctly,it was done out-of-vehicle, and I attached all the appropriate printouts to the claim submission. I called my DMA and he was able to find out that the Tech chose...
Re: Certified Services beyond mileage limit - 08/11/2015
... to offer the service to the customer as no charge (internal)- educating the customer that the vehicle is now outside of the limits of the maintenance plan, future maintenance services will be their responsibility. ...
Re: RENTAL REIMBURSEMENT - 10/02/2015
Was the customer's vehicle in the service department for a warrantable repair that would support a rental? If so, include the expense on the warranty transaction as a reimbursement with the appropriate supporting documentation or if the transaction...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
The labor operation for the Chevrolet 2-Year Maintenance Program is 0600723. Reimbursement varies depending on the vehicle model. There are a couple places to find the list of reimbursement amounts: *The Member's Area on www.jlwarranty.com. From the...
Re: Flush Code Required Labor Ops - 02/03/2016
... stating: Important: All Labor Operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement...
Re: DEALERTRACK - 01/14/2016
... can't have more than one different internal line. On your we-owe's. 1 line might be 31201 for new vehicle and then you have another line for general motors accessories 31203. The whole repair order has to go to one account and then repost the accounts....
Re: Closest Available Labor Operation - 08/20/2015
... have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still so confusing. I previously worked for another manufacturer and we were able to "00" the...
Semi-repeat repair. - 08/11/2015
in June 2015 we diagnosed a heating ac system, we performed diag and locate vehicle low on Freon, and we refilled Freon and added dye to system. in July the customer comes back with the same issue. they again perform diag and again no Freon in ac system,...
Re: CPO Maintenance Plan - 09/25/2015
... for a CPO lof/rotate yet? During regular warranty maintenance, LOF/Rotates will pay $50.00 for vehicles with this oil. Is there any way to collect the proper amount for a CPO service? We tried running it as 0600223 Synthetic and it didn't go. Th...
Re: CPO Maintenance Plan - 09/25/2015
Verify the vehicle calls for this type of oil. The customer may be requesting this oil and could pay the difference in price. There is only Standard $30.00 / Dexos $35.00 / Synthetic $60.00 / and Diesel $60.00. The customer or dealer would have...
Re: GOODWILL CLAIM - 09/10/2015
... deductible under authorization/comments section, then submit the claim for GM authorization. I am new to all this. Does this make sense? I never knew we could submit aftermarket service contracts to GM. Where can I find information on this? Thanks....
Transportation Claim - 08/21/2015
Hi I have a transportation claim for a vehicle that came in that was missing both keys and both remote transmitters/fob. The labor op for the keys and for the remotes is the same lop. Since it is for 2 different damage codes 28086 and 29086 I was told...
Forum - 02/14/2017
Refer to the following excerpt from the Transportation, Vehicle Storage, and PDI Policy Manual Article 3.1.1: If additional fluids i.e. engine oil, transmission fluid, coolant, DEF fluid (diesel applications), Optikleen are added during PDI, Service Agent...
Forum - 02/06/2017
... Some of the video topics include: Global Warranty Management Submission, IVH (Investigate Vehicle History), and Service Management Approvals and Authorizations, to name few. ...
Forum - 12/16/2016
Great suggestion for an article and video! We are currently working on a Repeat Repair - Pyramid and Comeback - article for the January edition of the newsletter.
6T40 Transmission seal kit part numbers - 01/16/2017
... a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using these kits on warranty claims ?? 1G1PC5SB6D7183086 ...
Forum - 12/28/2016
... days..... Seems to be alot of messing around for damage that we as a dealership did not do to a vehicle, but we are stuck with and have to fix. I will say it did resolve my issue eventually, but took alot of time to get there....
Forum - 01/03/2017
... the Recalls & Supporting Documentation article from the January 2017 edition of the Warranty News. it is a best practice to attach a copy of the WCC to the job card to ensure code accuracy as well as to support the rep...
Forum - 01/19/2017
... procedures and now he has left and I am training and helping out the parts manager untill we get a new service mgr. SO AS WARRANTY ADMINS THAT DO MORE THAN WARRANTIS??? YES WE DESERVE SOME KIND OF BONUS.. :)...
Forum - 02/01/2017
I think that is how I'm reading it too. But if the vehicle is still under bumper-to-bumper or the component is still covered under powertrain, Why would you need to use the Special Coverage Lop? I also guess I just don't understand why, when...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
What Would You Do - 07/17 - 06/19/2017
... on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined, management authorized...
Forum - 06/05/2017
From the May 2017 edition of the Warranty News - Service Agent Self-Review Process Revision Fixed Observation Status (aka Observation Period F): 90 days•Dealers that move out of periods 1 or 2, transition into Fixed Observation status Each month,...
Forum - 06/06/2017
... with service management authorization. Supporting documentation may include a copy of the "View Vehicle Transaction History Detail" from IVH (or Consultant Dashboard). ...
Forum - 05/08/2017
... not sure I fully understand the technician time documentation issue (possibly switching to a new DMS or transitioning to electronic time punch documentation vs time punching on the time ticket)? Depending on the circumstance and the debit,...
Forum - 04/24/2017
... comments supporting the quantity added during top off as well as the DEF capacity for the vehicle in SI - adjust as necessary. ...
Re: could go either way, I'm on the fence.... - 03/06/2013
... do odd things and don't give a labor op. This one is even better since in the PIP it states: "For vehicles repaired under warranty, please use the appropriate warranty labor operation based on the actual cause and repair." The procedure it has the...
Labor time updates - 03/13/2013
... March 1, 2013 showing 4.2 for the labor operation. In February the labor time for the same vehicle/engine was 2.6. My job card was written 2/28/13 and closed early March. I called my WSC person and she told me that the time is determined by the job card...
Re: Little Tiggers - 09/13/2013
... and wiring in a few cars and were still living in the frame of the truck/cars.... One day a vehicle came in, we discovered there was a kitten stuck in it and our Service Advisor (female) pulled it out with our whole (male) shop looking on (none of them...
Re: Secial Coverage 13091 - 06/12/2013
... for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
Re: GMPP MAINTENANCE LOPS - 05/20/2013
I found them in Service Information, I just built a random vehicle and then searched for "smart care". M0017 is now 0610103 (LOF $35+) M0021 is 0610123 (rotate)
RECALL #11001 VS C.E.L. -- HOW TO HANDLE ?? - 09/11/2012
HOW DO YOU HANDLE.... Vehicle is out of warranty - but had recall #11001 / after performing the recall the c.e.l. came on which required the diesel exhaust regeneration to clear #P2463 Question: is this considered OLH on the recall or customer pay...
Re: Dexos credit submissions - 01/11/2013
... on the jobcard or do you add a line? I have only been processing warranty 6 months and this is new to me. Just found out about the Dexos credit and am now in the process of "going back" to get our $5 credits for 2011/2012. Any help would be appre...
Process for over the counter parts - 11/09/2012
... it my responsibility to open a Job Card (and does a Job Card need to be opened) for this? I'm a new warranty administrator and whenever I ask how it used to be done they all get amnesia. I hope this question makes sense....
Re: Engineering Information and the exact customer concern - 11/30/2012
Why is your SM so hot on that labor op? If the vehicle is still under warranty, it should cover with a reg labor op. If they are going off the code as the only form of diag, it sounds like the tech is looking for an easy way out, or the time in the...
Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
We do offer warranty claims administration for certain vehicle lines beyond GM. Our other products and services are limited to GM warranty. The jlwarranty community does provide an Other Manufacturer's forum for tips and advice from other dealers like...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... portal / claim pre-approval request. It should say " customer has safety concerns driving affected vehicle until recall can be performed " ... also you can provide a SPAC case number if available to support a long term part delay rental. ...
Refer to the following excerpt from the Transportation, Vehicle Storage, and PDI Policy Manual Article 3.1.1: If additional fluids i.e. engine oil, transmission fluid, coolant, DEF fluid (diesel applications), Optikleen are added during PDI, Service Agent...
Forum - 02/06/2017
... Some of the video topics include: Global Warranty Management Submission, IVH (Investigate Vehicle History), and Service Management Approvals and Authorizations, to name few. ...
Forum - 12/16/2016
Great suggestion for an article and video! We are currently working on a Repeat Repair - Pyramid and Comeback - article for the January edition of the newsletter.
6T40 Transmission seal kit part numbers - 01/16/2017
... a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using these kits on warranty claims ?? 1G1PC5SB6D7183086 ...
Forum - 12/28/2016
... days..... Seems to be alot of messing around for damage that we as a dealership did not do to a vehicle, but we are stuck with and have to fix. I will say it did resolve my issue eventually, but took alot of time to get there....
Forum - 01/03/2017
... the Recalls & Supporting Documentation article from the January 2017 edition of the Warranty News. it is a best practice to attach a copy of the WCC to the job card to ensure code accuracy as well as to support the rep...
Forum - 01/19/2017
... procedures and now he has left and I am training and helping out the parts manager untill we get a new service mgr. SO AS WARRANTY ADMINS THAT DO MORE THAN WARRANTIS??? YES WE DESERVE SOME KIND OF BONUS.. :)...
Forum - 02/01/2017
I think that is how I'm reading it too. But if the vehicle is still under bumper-to-bumper or the component is still covered under powertrain, Why would you need to use the Special Coverage Lop? I also guess I just don't understand why, when...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
What Would You Do - 07/17 - 06/19/2017
... on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined, management authorized...
Forum - 06/05/2017
From the May 2017 edition of the Warranty News - Service Agent Self-Review Process Revision Fixed Observation Status (aka Observation Period F): 90 days•Dealers that move out of periods 1 or 2, transition into Fixed Observation status Each month,...
Forum - 06/06/2017
... with service management authorization. Supporting documentation may include a copy of the "View Vehicle Transaction History Detail" from IVH (or Consultant Dashboard). ...
Forum - 05/08/2017
... not sure I fully understand the technician time documentation issue (possibly switching to a new DMS or transitioning to electronic time punch documentation vs time punching on the time ticket)? Depending on the circumstance and the debit,...
Forum - 04/24/2017
... comments supporting the quantity added during top off as well as the DEF capacity for the vehicle in SI - adjust as necessary. ...
Re: could go either way, I'm on the fence.... - 03/06/2013
... do odd things and don't give a labor op. This one is even better since in the PIP it states: "For vehicles repaired under warranty, please use the appropriate warranty labor operation based on the actual cause and repair." The procedure it has the...
Labor time updates - 03/13/2013
... March 1, 2013 showing 4.2 for the labor operation. In February the labor time for the same vehicle/engine was 2.6. My job card was written 2/28/13 and closed early March. I called my WSC person and she told me that the time is determined by the job card...
Re: Little Tiggers - 09/13/2013
... and wiring in a few cars and were still living in the frame of the truck/cars.... One day a vehicle came in, we discovered there was a kitten stuck in it and our Service Advisor (female) pulled it out with our whole (male) shop looking on (none of them...
Re: Secial Coverage 13091 - 06/12/2013
... for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
Re: GMPP MAINTENANCE LOPS - 05/20/2013
I found them in Service Information, I just built a random vehicle and then searched for "smart care". M0017 is now 0610103 (LOF $35+) M0021 is 0610123 (rotate)
RECALL #11001 VS C.E.L. -- HOW TO HANDLE ?? - 09/11/2012
HOW DO YOU HANDLE.... Vehicle is out of warranty - but had recall #11001 / after performing the recall the c.e.l. came on which required the diesel exhaust regeneration to clear #P2463 Question: is this considered OLH on the recall or customer pay...
Re: Dexos credit submissions - 01/11/2013
... on the jobcard or do you add a line? I have only been processing warranty 6 months and this is new to me. Just found out about the Dexos credit and am now in the process of "going back" to get our $5 credits for 2011/2012. Any help would be appre...
Process for over the counter parts - 11/09/2012
... it my responsibility to open a Job Card (and does a Job Card need to be opened) for this? I'm a new warranty administrator and whenever I ask how it used to be done they all get amnesia. I hope this question makes sense....
Re: Engineering Information and the exact customer concern - 11/30/2012
Why is your SM so hot on that labor op? If the vehicle is still under warranty, it should cover with a reg labor op. If they are going off the code as the only form of diag, it sounds like the tech is looking for an easy way out, or the time in the...
Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
We do offer warranty claims administration for certain vehicle lines beyond GM. Our other products and services are limited to GM warranty. The jlwarranty community does provide an Other Manufacturer's forum for tips and advice from other dealers like...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... portal / claim pre-approval request. It should say " customer has safety concerns driving affected vehicle until recall can be performed " ... also you can provide a SPAC case number if available to support a long term part delay rental. ...
Looking for lop for def fluid - 03/31/2014
Looking for lop for def fluid only for vehicle that was traveling thru with 7079 miles. I was thinking I had seen something for this. Thanks for any replies. Jim W.
Re: GM Concern Not Duplicated Correction - 04/11/2014
... Bulletin (06-00-89-026). Labour operation 4439959 is also a valid labour operation for specific vehicles equipped with Manual HVAC. Kristen/jlwarranty ...
These recalls are killing me! - 03/31/2014
So, we have a new GM who wants all of these Silverado inspections done....however they are not on the VIS yet. Normally, we do nothing unless it is on the VIS. Is anyone else performing them prior to being there They were on the attached list)? Also,...
Re: Ignition Recall Towing - 07/16/2014
... AND 14063, GM ROADSIDE WILL COVER TOWING IF THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826 IF THEY USE ANOTHER TOWING SERVICE DBC TOLD ME THAT THEY...
What Would You Do - 07/14 - 07/01/2014
... delivery notices and the associated recall bulletins. One dealer in particular had a handful of vehicles that were involved in one of the recent stop delivery orders. While the recalls have since been performed and the transactions have been submitted...
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard warranty...
2014 Warranty Administration Program Survey - 08/07/2014
... to complete the survey, by doing so you have the opportunity to win a $250 gift card and receive a new program binder! Follow the link below to complete the survey. 2014 Warranty Administration Program Survey ...
Re: closest to labor ops - 08/07/2014
... can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This is the only exception to the OLH requirement." Hope this clarifies! ...
The 3 C's - 03/03/2014
... filling out their Three C's? I receive bare minimum responses, sometimes blank!, and being pretty new to the industry I have limited car mechanics experience so I have a difficult time filling in the blanks without chasing people all over the dealership! I...
Re: Recall 13426 - 03/19/2014
... a repair on through a sublet company...and because the appropriate parts were not put on the vehicle, we performed the recall (in addition to the previous repair) to ensure that all procedures (and correct parts installed) to follow what GM wanted done...
Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...
EMISSIONS WARRANTY - 11/29/2013
2010 CHEVY TRAVERSE, ASKING IF THE THROTTLE BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP...
Re: SEARCH? - 10/29/2013
Yes, it is! There is a search bar located at the top right of the Warranty Community webpage. The tool will list applicable results from the webpage, newsletter, forum and video. Kristen/jlwarranty
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
Got a few q's..... If a customer has a customer pay repair order and needs a loaner vehicle, how is that submitted for? The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/06/2014
I did some more digging, yes it's only for warranty. My sales department is using the vehicles for we owe's and test drives as well. Very confusing and I was overwhelmed when I first put the q out there. Sometimes I tend to get in front of train a little...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/08/2014
The GMDRAC Program will be a great newsletter/reference topic! Tools to make this program more "user friendly" are in the works! Thanks for the feedback! Kristen/jlwarranty
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... contained several updates which are highlighted within the January, 2014 edition of the Warranty News. The most recent update to the bulletin (version G) contains additional text with the fourth bullet point (One Concern Results in Replacement of Component...
Re: Closest Available Labor Operation - 07/09/2015
cnkraemer - I understand your service manager's hesitation. While use of OLH for a closest to op isn't new, many dealers are not familiar with the policy. We, at jlwarranty, handle closest to operations with OLH routinely for our dealer customers....
Re: Closest Available Labor Operation - 07/13/2015
I would be curious to know what the broken fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There...
Re: Keys for Life Program - 05/28/2015
... as a ZREG transaction. cnkraemer: Based on your comment about the transaction rejecting on vehicles outside of the warranty period - it would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty...
Re: Air Deflectors - 05/15/2015
... original install which would have been: 0511782 Air Deflector Installation when they purchased the vehicle. Now you will submit for: 0521780 Air Deflector Replacement which is considered a "GM dealer accessory repair". Keep in mind this will pay straight...
Re: WIFI ACCESSORY - 09/22/2014
Did you submit with the Dealer Installed Accessory Installation labour operation - 0511672? If so, and it rejected, what error code(s) did you receive? And...what model/model year vehicle? Kristen/jlwarranty
Re: WIFI ACCESSORY - 09/22/2014
DID NOT WORK Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected.
Re: 2015 PDI labor ops - 10/07/2014
The 2015 PDI Reference Chart is currently in the update process. The new version will be released soon! Several models will be included with the update, including the Terrain. Thanks!
Re: What Would You Do - 10/14 - 11/05/2014
... labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator attached a copy of the transport & rental invoices, provided detailed...
Looking for lop for def fluid only for vehicle that was traveling thru with 7079 miles. I was thinking I had seen something for this. Thanks for any replies. Jim W.
Re: GM Concern Not Duplicated Correction - 04/11/2014
... Bulletin (06-00-89-026). Labour operation 4439959 is also a valid labour operation for specific vehicles equipped with Manual HVAC. Kristen/jlwarranty ...
These recalls are killing me! - 03/31/2014
So, we have a new GM who wants all of these Silverado inspections done....however they are not on the VIS yet. Normally, we do nothing unless it is on the VIS. Is anyone else performing them prior to being there They were on the attached list)? Also,...
Re: Ignition Recall Towing - 07/16/2014
... AND 14063, GM ROADSIDE WILL COVER TOWING IF THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826 IF THEY USE ANOTHER TOWING SERVICE DBC TOLD ME THAT THEY...
What Would You Do - 07/14 - 07/01/2014
... delivery notices and the associated recall bulletins. One dealer in particular had a handful of vehicles that were involved in one of the recent stop delivery orders. While the recalls have since been performed and the transactions have been submitted...
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard warranty...
2014 Warranty Administration Program Survey - 08/07/2014
... to complete the survey, by doing so you have the opportunity to win a $250 gift card and receive a new program binder! Follow the link below to complete the survey. 2014 Warranty Administration Program Survey ...
Re: closest to labor ops - 08/07/2014
... can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This is the only exception to the OLH requirement." Hope this clarifies! ...
The 3 C's - 03/03/2014
... filling out their Three C's? I receive bare minimum responses, sometimes blank!, and being pretty new to the industry I have limited car mechanics experience so I have a difficult time filling in the blanks without chasing people all over the dealership! I...
Re: Recall 13426 - 03/19/2014
... a repair on through a sublet company...and because the appropriate parts were not put on the vehicle, we performed the recall (in addition to the previous repair) to ensure that all procedures (and correct parts installed) to follow what GM wanted done...
Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...
EMISSIONS WARRANTY - 11/29/2013
2010 CHEVY TRAVERSE, ASKING IF THE THROTTLE BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP...
Re: SEARCH? - 10/29/2013
Yes, it is! There is a search bar located at the top right of the Warranty Community webpage. The tool will list applicable results from the webpage, newsletter, forum and video. Kristen/jlwarranty
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
Got a few q's..... If a customer has a customer pay repair order and needs a loaner vehicle, how is that submitted for? The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/06/2014
I did some more digging, yes it's only for warranty. My sales department is using the vehicles for we owe's and test drives as well. Very confusing and I was overwhelmed when I first put the q out there. Sometimes I tend to get in front of train a little...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/08/2014
The GMDRAC Program will be a great newsletter/reference topic! Tools to make this program more "user friendly" are in the works! Thanks for the feedback! Kristen/jlwarranty
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... contained several updates which are highlighted within the January, 2014 edition of the Warranty News. The most recent update to the bulletin (version G) contains additional text with the fourth bullet point (One Concern Results in Replacement of Component...
Re: Closest Available Labor Operation - 07/09/2015
cnkraemer - I understand your service manager's hesitation. While use of OLH for a closest to op isn't new, many dealers are not familiar with the policy. We, at jlwarranty, handle closest to operations with OLH routinely for our dealer customers....
Re: Closest Available Labor Operation - 07/13/2015
I would be curious to know what the broken fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There...
Re: Keys for Life Program - 05/28/2015
... as a ZREG transaction. cnkraemer: Based on your comment about the transaction rejecting on vehicles outside of the warranty period - it would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty...
Re: Air Deflectors - 05/15/2015
... original install which would have been: 0511782 Air Deflector Installation when they purchased the vehicle. Now you will submit for: 0521780 Air Deflector Replacement which is considered a "GM dealer accessory repair". Keep in mind this will pay straight...
Re: WIFI ACCESSORY - 09/22/2014
Did you submit with the Dealer Installed Accessory Installation labour operation - 0511672? If so, and it rejected, what error code(s) did you receive? And...what model/model year vehicle? Kristen/jlwarranty
Re: WIFI ACCESSORY - 09/22/2014
DID NOT WORK Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected.
Re: 2015 PDI labor ops - 10/07/2014
The 2015 PDI Reference Chart is currently in the update process. The new version will be released soon! Several models will be included with the update, including the Terrain. Thanks!
Re: What Would You Do - 10/14 - 11/05/2014
... labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator attached a copy of the transport & rental invoices, provided detailed...
Re: Really confused on parts retention! Please help! - 11/26/2014
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that ...
2015 Option C Labor Rate Increase - 12/24/2014
Effective January 1, 2015, Option C Warranty Labor Rate plan dealers will receive a 2.5% labor rate increase. The new rate will be posted in GWM under the View Service Agent Profile link by selecting Labor Rates effective 1-1-2015. Your DSP software...
Re: What Would You Do - 02/15 - 02/19/2015
... not sure what happened to the customer or car on the day the tow company arrived to pick up the vehicle and the ignition switch/lock cylinder and key recalls remain open... Kristen/jlwarranty...
Re: ACCESSORY INSTALLS - 02/11/2015
... the status will change to Accepted. There will be no money paid for the transaction, but the vehicle build data will be updated. This will activate the accessory for Bumper to Bumper coverage instead of 12 month coverage. Because there are several different...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... covered items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac, and Buick)...
What We Don't Know......... - 10/31/2009
... department, business as usual, no one thought anything about it. A few minutes later, after the vehicle is parked in the bull pen, we see someone under the hood of this truck. It is not one of our mechanics, it's the owner. Being the curious people...
Quick Tip from Aug 2008 about Engine Dye question - 08/11/2009
... engine & adds dye. The source of the leak has not been identified. The customer leaves with the vehicle & comes back in a few 100 miles. Would a claim for the first visit be put in? Or, would all time for original inspection be claimed when the customer...
Re: Global Warranty Management - 01/22/2010
[quote] GMNL16173: Crazy question, we are on Reynolds & Reynolds system, to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer...
Re: Installed accessories - 01/13/2010
I always go to VISS and check the vehicle build for the RPO code associated with the dealer installed accessories. Then I go to SI with the VIN and check the LTG. Go to general, labor time, pdi adds & you will find the time allowed for the install....
Re: Global Warranty Management - 01/13/2010
... but that was way back when all this was originally announced. I have started over with all the new up-dated training and have made it half way through, so far. I think the transision will be reasonably easy. There's no lack of training material and...
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac, and Buick)...
Re: Global Warranty Management - 01/12/2010
... use to that when we switched to GWM, so it was a little confusing for me trying to get used to two new systems at the same time. I think I pretty much have the hang of it now. I think that once everyone gets used to it they will like it much better...
Re: Global Warranty Management HELP - 01/18/2010
ITS the 18th and we are Live!!! i have new CC/FC sheets but no where on here is there info on what who be (old style MJ-98 or MG-99) Any help who be really great. thanks in deep in Michigan Dan
GM Transportation claims - 12/22/2009
I have been trying to get one paid since 11/16/09! Everytime I call the DBC Vehicle Damage section I get a different person (even though the case # is the name)who tells me to process it differently, only to have it wrong EVERY time. I even sent this...
Re: Global Warranty Management - 01/05/2010
... rejected before the switch (unless have time to correct before switch) had to be re-entered as a new claim in GWM.(really easy). Credit memo is easy to find in GWM under Reconcile Results then View Transaction Summary Report. GWM takes a little to get...
PDI adds- loose shipped parts - 01/06/2010
Wondering if any other dealerships have dealt with this: We often get new Silverados that come with shipped chrome grills. The tech seems to think that he should be paid extra for these. When looking up the RPO code under PDI adds, it does not have...
Re: Transportation Damage claims - 11/19/2009
... with a transportation damage claim and is in reference to the code of the carrier delivering the vehicle. [/quote] So where do we find a list with these carrier codes? I put AL in the field for Allied and it went through, but I was just guessing....
Re: Global Warranty - 11/06/2009
... you may want to try it again. I've been snooping around in there, it will let you run a VIS the new way and actually start inputting information for claim sbumission. All in all seems like an easy to use system from the parts I've looked at. We...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: Dealer Installed Accessories - 11/20/2009
... within the reference cards link. It is a best practice to review LPO/RPO codes in VIS within the vehicle build section to ensure accuracy with Z6998 claim submission....
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older vehicle, or high mileage. ...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/07/2010
... before submitting. once they are attached it sends. We have sent tons of pictures to GM in the new GWM. They go just fine. Hope you get it....
Re: Goodwill on Special Policy 07187C - 04/07/2010
Since you're trying to goodwill it I'm assuming the vehicle is past the 80,000 mile cutoff listed in the Special Policy? We were told that once it hits 80,000 as stated in the policy, that was it and not to goodwill clusters over that mileage. If it's...
DA report replacement? - 04/12/2010
... doing the Dealer Analysis report and that Global Warranty is taking it over but I can't find the new report. The only thing I find is the warranty analysis report and that doesn't show whether we are too high on labor for certain repairs. Can anyone...
Re: Rejected claim resolutions elusive... - 04/22/2010
... the fact. I still haven't got a good routine in place. I guess old dogs have difficulty with new tricks..... Thanks everyone! Brian...
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that ...
2015 Option C Labor Rate Increase - 12/24/2014
Effective January 1, 2015, Option C Warranty Labor Rate plan dealers will receive a 2.5% labor rate increase. The new rate will be posted in GWM under the View Service Agent Profile link by selecting Labor Rates effective 1-1-2015. Your DSP software...
Re: What Would You Do - 02/15 - 02/19/2015
... not sure what happened to the customer or car on the day the tow company arrived to pick up the vehicle and the ignition switch/lock cylinder and key recalls remain open... Kristen/jlwarranty...
Re: ACCESSORY INSTALLS - 02/11/2015
... the status will change to Accepted. There will be no money paid for the transaction, but the vehicle build data will be updated. This will activate the accessory for Bumper to Bumper coverage instead of 12 month coverage. Because there are several different...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... covered items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac, and Buick)...
What We Don't Know......... - 10/31/2009
... department, business as usual, no one thought anything about it. A few minutes later, after the vehicle is parked in the bull pen, we see someone under the hood of this truck. It is not one of our mechanics, it's the owner. Being the curious people...
Quick Tip from Aug 2008 about Engine Dye question - 08/11/2009
... engine & adds dye. The source of the leak has not been identified. The customer leaves with the vehicle & comes back in a few 100 miles. Would a claim for the first visit be put in? Or, would all time for original inspection be claimed when the customer...
Re: Global Warranty Management - 01/22/2010
[quote] GMNL16173: Crazy question, we are on Reynolds & Reynolds system, to process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer...
Re: Installed accessories - 01/13/2010
I always go to VISS and check the vehicle build for the RPO code associated with the dealer installed accessories. Then I go to SI with the VIN and check the LTG. Go to general, labor time, pdi adds & you will find the time allowed for the install....
Re: Global Warranty Management - 01/13/2010
... but that was way back when all this was originally announced. I have started over with all the new up-dated training and have made it half way through, so far. I think the transision will be reasonably easy. There's no lack of training material and...
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... items as noted in the 'What Is Not Covered' section of the manual). The GM Certified Used Vehicle Program manual is dated November 2008 (Chevrolet, GMC, Oldsmobile, Pontiac, and Buick)...
Re: Global Warranty Management - 01/12/2010
... use to that when we switched to GWM, so it was a little confusing for me trying to get used to two new systems at the same time. I think I pretty much have the hang of it now. I think that once everyone gets used to it they will like it much better...
Re: Global Warranty Management HELP - 01/18/2010
ITS the 18th and we are Live!!! i have new CC/FC sheets but no where on here is there info on what who be (old style MJ-98 or MG-99) Any help who be really great. thanks in deep in Michigan Dan
GM Transportation claims - 12/22/2009
I have been trying to get one paid since 11/16/09! Everytime I call the DBC Vehicle Damage section I get a different person (even though the case # is the name)who tells me to process it differently, only to have it wrong EVERY time. I even sent this...
Re: Global Warranty Management - 01/05/2010
... rejected before the switch (unless have time to correct before switch) had to be re-entered as a new claim in GWM.(really easy). Credit memo is easy to find in GWM under Reconcile Results then View Transaction Summary Report. GWM takes a little to get...
PDI adds- loose shipped parts - 01/06/2010
Wondering if any other dealerships have dealt with this: We often get new Silverados that come with shipped chrome grills. The tech seems to think that he should be paid extra for these. When looking up the RPO code under PDI adds, it does not have...
Re: Transportation Damage claims - 11/19/2009
... with a transportation damage claim and is in reference to the code of the carrier delivering the vehicle. [/quote] So where do we find a list with these carrier codes? I put AL in the field for Allied and it went through, but I was just guessing....
Re: Global Warranty - 11/06/2009
... you may want to try it again. I've been snooping around in there, it will let you run a VIS the new way and actually start inputting information for claim sbumission. All in all seems like an easy to use system from the parts I've looked at. We...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: Dealer Installed Accessories - 11/20/2009
... within the reference cards link. It is a best practice to review LPO/RPO codes in VIS within the vehicle build section to ensure accuracy with Z6998 claim submission....
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older vehicle, or high mileage. ...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/07/2010
... before submitting. once they are attached it sends. We have sent tons of pictures to GM in the new GWM. They go just fine. Hope you get it....
Re: Goodwill on Special Policy 07187C - 04/07/2010
Since you're trying to goodwill it I'm assuming the vehicle is past the 80,000 mile cutoff listed in the Special Policy? We were told that once it hits 80,000 as stated in the policy, that was it and not to goodwill clusters over that mileage. If it's...
DA report replacement? - 04/12/2010
... doing the Dealer Analysis report and that Global Warranty is taking it over but I can't find the new report. The only thing I find is the warranty analysis report and that doesn't show whether we are too high on labor for certain repairs. Can anyone...
Re: Rejected claim resolutions elusive... - 04/22/2010
... the fact. I still haven't got a good routine in place. I guess old dogs have difficulty with new tricks..... Thanks everyone! Brian...
Re: OIL, LUBE, AND FILTER COUPONS.... - 03/10/2010
... (enables a broader search - current and past messages) -Confirm that All is highlighted in the Vehicle Brands field -Click the Search button...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
I haven't had the chance to do it yet, but at home, I open a new file in "My Pictures" give it a name, then in the upper left, "Get doc from camera or scanner. I then name the document and preview it before the scan, then it goes to the file I had created...
DURASTOP and GWM - 04/06/2010
... The reject code I'm getting is: Error 807 : Warranty time limit exceeded (parts). I know the vehicle is out of warranty. I know that it has been more than 12 months (technically not a part warranty because of this but it is a one time replacement...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through global warranty... Thanks in advance for any tips!! [/quote] MY ADVICE WOULD...
Re: Global Warranty and ADP users - 03/04/2010
... 15th and I just completed my ADP training. Can we send information from ADP to Global? Is the new ADP hard to understand? Any advice? Thanks!!! [/quote] WE ARE ON ADP AND IT TOOK ME A LITTLE TO GET IT ALL FIGURED OUT BUT NOW THAT I HAVE A ROUTINE...
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
... ON WINS: Z2228 MJ-98 NET-$30 OR $45 IF GWM: Z2228 TRANS TYPE ZSSP NET-$30 OR $45 H-ROUTE VEHICLE YEAR 2000 & OLDER ...
Re: Does anyone know if any California or Las Vegas training dates are coming around for Global Warranty - 02/18/2010
... website for enrollment. Additional workshops (heading back to the east) in the planning stages: New Orleans and Nashville in fourth week of March. Thank you all for your interest! Kristen jlwarranty...
Re: Global Warranty Management - 02/10/2010
... the existing claim & after all info is says "converted transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair? [/quote] If...
Re: TRANSPORTATION DAMAGE - 02/10/2010
The Warranty Operations Manual was last issued with the monthly edition of the newsletter in March 2009. Look for an updated 2010 version in the next few months! Kristen/jlwarranty
Re: GW QUESTION cause/complaint codes - 02/03/2010
... that is in place that offers 4 complimentary lube, oil, filter, four-tire rotation & 27 point vehicle inspection (otherwise known as Pontiac Preferred Owner Program-one year free maintenance). The initial message was sent via GlobalConnect on December...
Re: GWM Authorization translation - 02/02/2010
... Appendix C in the GWM user manual which pretty much is the same thing you posted. In my J&L newsletter packet I received a laminated card explaining the GM Global Authorization Structure. I suppose I just need to check our Service Agent profile to...
Re: Chrome Wheel Supplier questions - 05/03/2010
... scans and sends a pdf file to our computer desktop for these types of things. If your copier is newer you might check to see if it has the capability too. ...
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
... be very helpful. Have like 15 repair orders that I am trying to put on so they show under the vehicle build correctly....
Re: Would you try to put a claim in for this? - 09/21/2010
... up cutting into the cab to access the bolts and nuts. How would you put this claim in? Also, the vehicle was here the day before this message was sent, so we didn't get any pictures to submit a field report. Think I should still email the enginee...
Re: ANYONE ORGANIZED? - 09/16/2010
... etc. paperwork and dividing up all the printouts to keep the paperwork organized. Good luck in the new warranty world! ...
HVAC ODOR - 06/30/2010
... slight odor & sprayed a deodorizer into the HVAC vent system to eliminate the smell & returned the vehicle to the customer. There were no parts billed on this RO, and actual clock time was .4. By the time it got to my desk, it was 3 days later, and...
HELP... I....can't.... think.... - 07/28/2010
... claim this in globalwarranty.... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected. ...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
... other options you can provide other than a rental. I usually stick to the rule of thumb: if the vehicle is under the BASIC warranty rental is available. ...
Re: CBG PRE-OWNED LIMITED - 01/24/2012
Well... I have my first "certified pre-owned 2/yr or 30,000 maint plan (LOF/Tire) I found as a "Dexos" vehicle I claim it under Z2328 for $35 (sounded simple enough) ** BUT ** as I kept reading it states under DMS instructions for tracking customer retention...
USED CAR - BATTERY - 01/31/2012
... GMC Sierra which has come into out used car inventory on a buyback with 33,828 *** Written up as: Vehicle is "slow cranking" in which the battery failed load test --- Question: is that Maintanence to Used Car recon (OR) Warranty ???...
Re: Courtesy deliveries - PDI - 02/07/2012
That depends. The way we handle it here is this: Before the vehicle is PDI'd we check the VIS if the PDI has been prepaid to someone else, we just wash it and deliver it, after giving it a quick once over to make sure all is well. If we find anything...
Re: Courtesy deliveries - PDI - 02/07/2012
... in writing. We successfully get $9.00 if we top all fluids off. Also, don't forget to check the vehicle build to see if there are any dealer installed accessories that need to be put on and billed....(labor only). ...
Rust through perforation repairs - 02/27/2012
... panel on a 2007 Silverado but said the holes are pinholes that "crunch" when pressed on & the vehicle will be back in a year for replacement. What would you do? I told him to repair it....
Re: Rust through perforation repairs - 02/27/2012
... panel on a 2007 Silverado but said the holes are pinholes that "crunch" when pressed on & the vehicle will be back in a year for replacement. What would you do? I told him to repair it. [/quote] I am the original poster on this thread. I have NO...
Re: Sheet metal repair - 05/24/2012
... (through the parts dept) or they will take the time to fix it. With any sheet metal repair on newly delivered parts we repair, I always call DBC or our rep and let them know the situation and ask how they want us to handle it. Most times, the parts...
... (enables a broader search - current and past messages) -Confirm that All is highlighted in the Vehicle Brands field -Click the Search button...
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
I haven't had the chance to do it yet, but at home, I open a new file in "My Pictures" give it a name, then in the upper left, "Get doc from camera or scanner. I then name the document and preview it before the scan, then it goes to the file I had created...
DURASTOP and GWM - 04/06/2010
... The reject code I'm getting is: Error 807 : Warranty time limit exceeded (parts). I know the vehicle is out of warranty. I know that it has been more than 12 months (technically not a part warranty because of this but it is a one time replacement...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through global warranty... Thanks in advance for any tips!! [/quote] MY ADVICE WOULD...
Re: Global Warranty and ADP users - 03/04/2010
... 15th and I just completed my ADP training. Can we send information from ADP to Global? Is the new ADP hard to understand? Any advice? Thanks!!! [/quote] WE ARE ON ADP AND IT TOOK ME A LITTLE TO GET IT ALL FIGURED OUT BUT NOW THAT I HAVE A ROUTINE...
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
... ON WINS: Z2228 MJ-98 NET-$30 OR $45 IF GWM: Z2228 TRANS TYPE ZSSP NET-$30 OR $45 H-ROUTE VEHICLE YEAR 2000 & OLDER ...
Re: Does anyone know if any California or Las Vegas training dates are coming around for Global Warranty - 02/18/2010
... website for enrollment. Additional workshops (heading back to the east) in the planning stages: New Orleans and Nashville in fourth week of March. Thank you all for your interest! Kristen jlwarranty...
Re: Global Warranty Management - 02/10/2010
... the existing claim & after all info is says "converted transactions may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair? [/quote] If...
Re: TRANSPORTATION DAMAGE - 02/10/2010
The Warranty Operations Manual was last issued with the monthly edition of the newsletter in March 2009. Look for an updated 2010 version in the next few months! Kristen/jlwarranty
Re: GW QUESTION cause/complaint codes - 02/03/2010
... that is in place that offers 4 complimentary lube, oil, filter, four-tire rotation & 27 point vehicle inspection (otherwise known as Pontiac Preferred Owner Program-one year free maintenance). The initial message was sent via GlobalConnect on December...
Re: GWM Authorization translation - 02/02/2010
... Appendix C in the GWM user manual which pretty much is the same thing you posted. In my J&L newsletter packet I received a laminated card explaining the GM Global Authorization Structure. I suppose I just need to check our Service Agent profile to...
Re: Chrome Wheel Supplier questions - 05/03/2010
... scans and sends a pdf file to our computer desktop for these types of things. If your copier is newer you might check to see if it has the capability too. ...
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
... be very helpful. Have like 15 repair orders that I am trying to put on so they show under the vehicle build correctly....
Re: Would you try to put a claim in for this? - 09/21/2010
... up cutting into the cab to access the bolts and nuts. How would you put this claim in? Also, the vehicle was here the day before this message was sent, so we didn't get any pictures to submit a field report. Think I should still email the enginee...
Re: ANYONE ORGANIZED? - 09/16/2010
... etc. paperwork and dividing up all the printouts to keep the paperwork organized. Good luck in the new warranty world! ...
HVAC ODOR - 06/30/2010
... slight odor & sprayed a deodorizer into the HVAC vent system to eliminate the smell & returned the vehicle to the customer. There were no parts billed on this RO, and actual clock time was .4. By the time it got to my desk, it was 3 days later, and...
HELP... I....can't.... think.... - 07/28/2010
... claim this in globalwarranty.... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected. ...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
... other options you can provide other than a rental. I usually stick to the rule of thumb: if the vehicle is under the BASIC warranty rental is available. ...
Re: CBG PRE-OWNED LIMITED - 01/24/2012
Well... I have my first "certified pre-owned 2/yr or 30,000 maint plan (LOF/Tire) I found as a "Dexos" vehicle I claim it under Z2328 for $35 (sounded simple enough) ** BUT ** as I kept reading it states under DMS instructions for tracking customer retention...
USED CAR - BATTERY - 01/31/2012
... GMC Sierra which has come into out used car inventory on a buyback with 33,828 *** Written up as: Vehicle is "slow cranking" in which the battery failed load test --- Question: is that Maintanence to Used Car recon (OR) Warranty ???...
Re: Courtesy deliveries - PDI - 02/07/2012
That depends. The way we handle it here is this: Before the vehicle is PDI'd we check the VIS if the PDI has been prepaid to someone else, we just wash it and deliver it, after giving it a quick once over to make sure all is well. If we find anything...
Re: Courtesy deliveries - PDI - 02/07/2012
... in writing. We successfully get $9.00 if we top all fluids off. Also, don't forget to check the vehicle build to see if there are any dealer installed accessories that need to be put on and billed....(labor only). ...
Rust through perforation repairs - 02/27/2012
... panel on a 2007 Silverado but said the holes are pinholes that "crunch" when pressed on & the vehicle will be back in a year for replacement. What would you do? I told him to repair it....
Re: Rust through perforation repairs - 02/27/2012
... panel on a 2007 Silverado but said the holes are pinholes that "crunch" when pressed on & the vehicle will be back in a year for replacement. What would you do? I told him to repair it. [/quote] I am the original poster on this thread. I have NO...
Re: Sheet metal repair - 05/24/2012
... (through the parts dept) or they will take the time to fix it. With any sheet metal repair on newly delivered parts we repair, I always call DBC or our rep and let them know the situation and ask how they want us to handle it. Most times, the parts...
Re: Information on VISS - 06/07/2012
... As far as I know, the only way info is on Global is if the info is sent to them. Did they buy the vehicle from your dealership? If not, it's possible the selling dealer may have thrown something in the buyer wasn't aware of. Can you share the VIN?...
Volt battery replacement - 05/21/2012
Just curious how anyone else may handle this... Volt: came in with concern (Would not charge overnight / vehicle completely dead) - we replaced the battery, & then the C.E.L. came on in which the advisor wrote another line for, we then found code #PIE00...
Re: GM Tire Program - 04/12/2012
I just looked at the Global Warranty Search/Create Pre-Repair Authorization section. I went in like I was making a new pre-auth request. When filling out the first section it asks what claim type the repair is, and ZPTI (Service Agent Install) is there....
Complimentary Anniversary LOF Labor Op - 04/17/2012
... the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer brought in an email that...
Re: LTG IN GLOBAL - 04/18/2012
... model. If you do it that way, check VISS to be sure of what engine & transmission are in the vehicle. Feel free to ask questions anytime!...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... • Component Coverage Letter (CCL) - Issued by CAC to extend coverage of a designated vehicle component for a specific time frame. • GM Protection Plan - A service contract covering various vehicle components & systems and issued for various...
Re: Silverado HD PDI form? - 01/04/2012
... system, etc. We always print out the form for the tech's when we write up the PDI before the vehicle ever gets in the shop so I wanted to make sure I'm using the right form. ...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
[quote] GMNL09526: I am starting to think I should at this point "ignore the rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
... one). I am starting to think I should at this point "ignore the rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm)...
Re: 2010 TAHOE - RECALIBRATED HVAC - 10/05/2011
... event, use the follow steps to retrieve the code. Open up TIS on computer used to program the vehicle Select and start "Service Programming System (SPS)" Select "Settings" Select "Warranty Claim Code" tab...
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already...
CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/10/2011
... have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it ??...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it ?? [/quote] Not...
Pre-Delivery Inspections and the detail department - 09/07/2011
... In the past, when GM published times for PDI's, a portion of the time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate, so you can see where I am going with this! I have...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... Enterprise (yep we are officially located in BFE). We will never need to deal with any of those vehicles, so guess that's why I hadn't heard of it. Good info tho! ...
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
... ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle? Usually seals aren't powertrain unless collateral damage. ...
Re: Z2262 - 03/14/2011
... Maintenance Program Quick Reference Laminated Help Card will also be updated to reflect this new pricing.)...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
[quote] cnkraemer: My dealership has a small in-house loaner/rental fleet and as of January we only have one vehicle that's within the 2 model year rule, all others are 2008's and one our advisors was using the 2008's for warranty not realizing that they...
April Fools - 04/01/2011
... parked our vehicles across the street hidden from sight. When the boss showed up, he obviously knew something was up. Being a prankster himself, he assumed we were all outside the office somewhere watching and laughing at him so he quickly locked everyone...
GM SILVERADO ABS LIGHT/CHIME ON - 05/09/2011
(IM SO CONFUSED)>>>> 2005 Silverado came in with a complaint of: while driving & braking "ABS light & Chime came on" & vehicle pulls to right when braking...... obtained code C0035-l/f wheel speed sensor circuit, we checked brakes "all 70%", checked caliper/visually...
Re: Tonneau cover opcode - 06/15/2011
... labour operation is again, R9350. The transaction type for the repair would only be ZPTI if the vehicle was outside of base warranty parameters, otherwise it would be handled as a ZREG transaction. Kristen/jlwarranty...
Re: Tonneau cover opcode - 06/16/2011
... labour operation is again, R9350. The transaction type for the repair would only be ZPTI if the vehicle was outside of base warranty parameters, otherwise it would be handled as a ZREG transaction. Kristen/jlwarranty [/quote] I submitted it with...
Recall 09184 - 11/30/2010
... where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: PDI FLUID ADD ??? - 12/23/2010
... to the fact that the DEF fluid has a short shelf-life you need to top it off again before the vehicle is delivered. GM has made it so that you can do two PDI fluid adds and it doesn't reject as a duplicate. Haven't had any problems with it so far. ...
Hummer Preferred Owner Program - 12/27/2010
... the amount is $20 Everyone remember that the Pontiac Preferred Owner Program ends 12-31-10. The new site also looks good, its gonna take some time getting used to. ...
... As far as I know, the only way info is on Global is if the info is sent to them. Did they buy the vehicle from your dealership? If not, it's possible the selling dealer may have thrown something in the buyer wasn't aware of. Can you share the VIN?...
Volt battery replacement - 05/21/2012
Just curious how anyone else may handle this... Volt: came in with concern (Would not charge overnight / vehicle completely dead) - we replaced the battery, & then the C.E.L. came on in which the advisor wrote another line for, we then found code #PIE00...
Re: GM Tire Program - 04/12/2012
I just looked at the Global Warranty Search/Create Pre-Repair Authorization section. I went in like I was making a new pre-auth request. When filling out the first section it asks what claim type the repair is, and ZPTI (Service Agent Install) is there....
Complimentary Anniversary LOF Labor Op - 04/17/2012
... the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer brought in an email that...
Re: LTG IN GLOBAL - 04/18/2012
... model. If you do it that way, check VISS to be sure of what engine & transmission are in the vehicle. Feel free to ask questions anytime!...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... • Component Coverage Letter (CCL) - Issued by CAC to extend coverage of a designated vehicle component for a specific time frame. • GM Protection Plan - A service contract covering various vehicle components & systems and issued for various...
Re: Silverado HD PDI form? - 01/04/2012
... system, etc. We always print out the form for the tech's when we write up the PDI before the vehicle ever gets in the shop so I wanted to make sure I'm using the right form. ...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
[quote] GMNL09526: I am starting to think I should at this point "ignore the rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
... one). I am starting to think I should at this point "ignore the rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm)...
Re: 2010 TAHOE - RECALIBRATED HVAC - 10/05/2011
... event, use the follow steps to retrieve the code. Open up TIS on computer used to program the vehicle Select and start "Service Programming System (SPS)" Select "Settings" Select "Warranty Claim Code" tab...
Re: 50/50 SPLIT - 10/26/2011
If the customer brings us the vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already...
CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/10/2011
... have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it ??...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it ?? [/quote] Not...
Pre-Delivery Inspections and the detail department - 09/07/2011
... In the past, when GM published times for PDI's, a portion of the time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate, so you can see where I am going with this! I have...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... Enterprise (yep we are officially located in BFE). We will never need to deal with any of those vehicles, so guess that's why I hadn't heard of it. Good info tho! ...
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
... ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle? Usually seals aren't powertrain unless collateral damage. ...
Re: Z2262 - 03/14/2011
... Maintenance Program Quick Reference Laminated Help Card will also be updated to reflect this new pricing.)...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
[quote] cnkraemer: My dealership has a small in-house loaner/rental fleet and as of January we only have one vehicle that's within the 2 model year rule, all others are 2008's and one our advisors was using the 2008's for warranty not realizing that they...
April Fools - 04/01/2011
... parked our vehicles across the street hidden from sight. When the boss showed up, he obviously knew something was up. Being a prankster himself, he assumed we were all outside the office somewhere watching and laughing at him so he quickly locked everyone...
GM SILVERADO ABS LIGHT/CHIME ON - 05/09/2011
(IM SO CONFUSED)>>>> 2005 Silverado came in with a complaint of: while driving & braking "ABS light & Chime came on" & vehicle pulls to right when braking...... obtained code C0035-l/f wheel speed sensor circuit, we checked brakes "all 70%", checked caliper/visually...
Re: Tonneau cover opcode - 06/15/2011
... labour operation is again, R9350. The transaction type for the repair would only be ZPTI if the vehicle was outside of base warranty parameters, otherwise it would be handled as a ZREG transaction. Kristen/jlwarranty...
Re: Tonneau cover opcode - 06/16/2011
... labour operation is again, R9350. The transaction type for the repair would only be ZPTI if the vehicle was outside of base warranty parameters, otherwise it would be handled as a ZREG transaction. Kristen/jlwarranty [/quote] I submitted it with...
Recall 09184 - 11/30/2010
... where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: PDI FLUID ADD ??? - 12/23/2010
... to the fact that the DEF fluid has a short shelf-life you need to top it off again before the vehicle is delivered. GM has made it so that you can do two PDI fluid adds and it doesn't reject as a duplicate. Haven't had any problems with it so far. ...
Hummer Preferred Owner Program - 12/27/2010
... the amount is $20 Everyone remember that the Pontiac Preferred Owner Program ends 12-31-10. The new site also looks good, its gonna take some time getting used to. ...
You Could Win $250 Visa Gift Card - We need your warranty success story! - 12/16/2010
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...
PRE-AUTH # VS REYNOLDS SYSTEM - 12/20/2010
... (1-DIGIT SPACE SHORT) ?? WILL CALL PQC / DBC 12/21/2010: FYI TO ALL ... PER PQC & DBC THE NEWER PRE AUTH# DO NOT FIT WHEN USING THE AUTH SCREEN THRU REYNOLDS SO PER PQC ENTER THE # LEAVING A 0 OFF THE END /// BUT /// PER DBC YOU NEED TO GO BACK IN...
Re: srta trans warranty - 11/17/2010
... GM's flush/flow test procedure). Once the transmission has been removed and lowered from the vehicle, the technician is to perform the flush and flow test on the automatic transmission oil cooler....
Re: GM Radio Upgrade ? - 11/22/2010
... the customer has problems later with the radio that the system will reject any claim thinking the vehicle still has the base radio. [/quote] Would DBC have the answer? or maybe your warranty specialist?...
Return Codes - 01/26/2011
... codes? I got this one today: Error 834 : Repair performed prior to start of Warranty This vehicle was delivered to us in October 2010, PDI paid that month. Right before delivery to the customer, we found a turn signal bulb burned out (2 days prior...
Re: Core Return - 02/28/2011
[quote] MARKC: If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field. [/quote] I attempted...
Re: Requirements - 03/01/2011
... is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty (just starting this week), and would love a list. [/quote] You can also go into Workbench-Service-Reports & Tools-Service Forms. There are...
Towing - 03/02/2011
... contains the following towing statement: "Towing is covered to the nearest GM dealer, if your vehicle cannot be driven because of a warranted defect." Towing charges will be accepted if all of these conditions prevail: • The vehicle cannot be safely...
Re: VIN BREAKDOWN - 02/24/2011
... following path: SI>service manual/bulletins>general information>general information>introduction>vehicle, engine, transmission ID & VIN location, derivative & usage. VIN cards may also be viewed on the following link: http://service.gm.com/dealerw...
PDI times - 07/03/2009
... Suburbans all came up: "The logged in user does not have permission to view publications for this vehicle". Um, ok... Also, anyone notice there isn't any PDI information in SI for Trailblazers or Uplanders? Are they stopping production on these? ...
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
... Not wanting to be late, she arrives for her 1:00 appointment at noon (lunch break). We pull her vehicle into the shop, take all the information and show her to our lounge. After a short wait our little lady becomes cold and tired so unbenounced to us...
Help finding opcode for G8 - 07/21/2009
... damage. I submitted this with opcode J0720 for 1.2 and it rejected for labor op does not apply to vehicle. After looking at it again, I saw Engine Code W doesn't have the CS balancer as a choice. What would the nearest opcode be on this one? It's...
Re: BATTERY PRICING - 07/16/2009
... Claim Type B. Only time it should be a Claim Type B was if found defective after installed on the vehicle. When I first started doing warranty our parts dept. tried pulling the trick on me that it was supposed to be Claim Type B. I think they wanted...
AFTERMARKET ROTORS - 05/12/2009
... seing ANYTHING like this, and am concerned because the customer only has 8600 miles on their vehicle. Also, I don't think he told the customer about it. I did find in Policies & Procedures that if we use aftermarket we MUST provide a disclosure form...
Re: BRAKES AND ROTORS - 05/08/2009
... noticed this statement: "This bulletin is being revised to inform you that due to improvements in vehicle brake corner and wheel design, assembly plant build processes and dealership required tools like the On-Car Lathe, measuring for Lateral Run Out...
WILL WE SURVIVE???? - 04/27/2009
I WAS JUST CHECKING TO SEE HOW EVERYONE WAS DOING. I SAW TODAY ON THE NEWS ABOUT GM LOSING PONTIAC AND ALL THE DEALERSHIPS AND PLANTS CLOSING DOWN. WE ARE STAYING "STEADY", THE 13 TECHS AT OUR DEALERSHIP ARE ALL GETTING BETWEEN 40-50 HOURS PER WEEK SO...
Updated Brake Warranty Procedures - 03/27/2009
... - (Mar 26, 2009): " This bulletin is being revised to inform you that due to improvements in vehicle brake corner and wheel design, assembly plant build processes and dealership required tools like the On-Car Lathe, measuring for Lateral Run Out (LRO)...
Re: brake align with machining - 04/08/2009
Refer to Bulletin: 00-05-22-002L -For vehicles repaired under warranty, Brake Align® --Run-Out Correction Plates should be submitted in the Net Amount at cost plus 40% --If correcting for LRO, claim the use of correction plates as OLH. The times for...
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... pays labor for 70-80 K mileage. Msg # G_0000024565 with updated bulletin # 07187C attached. New version of bulletin won't pull up in SI quite yet-seems to lag a day behind the message. [/quote] What about repairs that were initiated prior to this...
Re: Cylinder head gasket replacement - 03/12/2009
... was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine...
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Re: RECALL - 02/16/2009
... Caddy should in any way be GM's problem. If the customer isn't willing to put the money into the vehicle to keep it running, why should GM worry about it? Sounds like a typical Caddy owner, not willing to pay for any repairs, It's a Cadillac, I shouldn't...
Help!! - 12/31/2008
... left of my pea-brain or am I just blind? Anyone got any help for me? Thanks for the help Happy New Year!! Becky...
NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 10/14/2008
I HAVE A MORTUARY VEHICLE (LIMO) THAT ON THE GMVIS SHOWS... 36/150000 PROFESSIONAL VPP LIMITED WARRANTY WITH $50 DEDUCT ---- WHAT IS THIS
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...
PRE-AUTH # VS REYNOLDS SYSTEM - 12/20/2010
... (1-DIGIT SPACE SHORT) ?? WILL CALL PQC / DBC 12/21/2010: FYI TO ALL ... PER PQC & DBC THE NEWER PRE AUTH# DO NOT FIT WHEN USING THE AUTH SCREEN THRU REYNOLDS SO PER PQC ENTER THE # LEAVING A 0 OFF THE END /// BUT /// PER DBC YOU NEED TO GO BACK IN...
Re: srta trans warranty - 11/17/2010
... GM's flush/flow test procedure). Once the transmission has been removed and lowered from the vehicle, the technician is to perform the flush and flow test on the automatic transmission oil cooler....
Re: GM Radio Upgrade ? - 11/22/2010
... the customer has problems later with the radio that the system will reject any claim thinking the vehicle still has the base radio. [/quote] Would DBC have the answer? or maybe your warranty specialist?...
Return Codes - 01/26/2011
... codes? I got this one today: Error 834 : Repair performed prior to start of Warranty This vehicle was delivered to us in October 2010, PDI paid that month. Right before delivery to the customer, we found a turn signal bulb burned out (2 days prior...
Re: Core Return - 02/28/2011
[quote] MARKC: If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field. [/quote] I attempted...
Re: Requirements - 03/01/2011
... is not attached, no pay. [/quote] Where would one get a list of the most used documents? I am new to warranty (just starting this week), and would love a list. [/quote] You can also go into Workbench-Service-Reports & Tools-Service Forms. There are...
Towing - 03/02/2011
... contains the following towing statement: "Towing is covered to the nearest GM dealer, if your vehicle cannot be driven because of a warranted defect." Towing charges will be accepted if all of these conditions prevail: • The vehicle cannot be safely...
Re: VIN BREAKDOWN - 02/24/2011
... following path: SI>service manual/bulletins>general information>general information>introduction>vehicle, engine, transmission ID & VIN location, derivative & usage. VIN cards may also be viewed on the following link: http://service.gm.com/dealerw...
PDI times - 07/03/2009
... Suburbans all came up: "The logged in user does not have permission to view publications for this vehicle". Um, ok... Also, anyone notice there isn't any PDI information in SI for Trailblazers or Uplanders? Are they stopping production on these? ...
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
... Not wanting to be late, she arrives for her 1:00 appointment at noon (lunch break). We pull her vehicle into the shop, take all the information and show her to our lounge. After a short wait our little lady becomes cold and tired so unbenounced to us...
Help finding opcode for G8 - 07/21/2009
... damage. I submitted this with opcode J0720 for 1.2 and it rejected for labor op does not apply to vehicle. After looking at it again, I saw Engine Code W doesn't have the CS balancer as a choice. What would the nearest opcode be on this one? It's...
Re: BATTERY PRICING - 07/16/2009
... Claim Type B. Only time it should be a Claim Type B was if found defective after installed on the vehicle. When I first started doing warranty our parts dept. tried pulling the trick on me that it was supposed to be Claim Type B. I think they wanted...
AFTERMARKET ROTORS - 05/12/2009
... seing ANYTHING like this, and am concerned because the customer only has 8600 miles on their vehicle. Also, I don't think he told the customer about it. I did find in Policies & Procedures that if we use aftermarket we MUST provide a disclosure form...
Re: BRAKES AND ROTORS - 05/08/2009
... noticed this statement: "This bulletin is being revised to inform you that due to improvements in vehicle brake corner and wheel design, assembly plant build processes and dealership required tools like the On-Car Lathe, measuring for Lateral Run Out...
WILL WE SURVIVE???? - 04/27/2009
I WAS JUST CHECKING TO SEE HOW EVERYONE WAS DOING. I SAW TODAY ON THE NEWS ABOUT GM LOSING PONTIAC AND ALL THE DEALERSHIPS AND PLANTS CLOSING DOWN. WE ARE STAYING "STEADY", THE 13 TECHS AT OUR DEALERSHIP ARE ALL GETTING BETWEEN 40-50 HOURS PER WEEK SO...
Updated Brake Warranty Procedures - 03/27/2009
... - (Mar 26, 2009): " This bulletin is being revised to inform you that due to improvements in vehicle brake corner and wheel design, assembly plant build processes and dealership required tools like the On-Car Lathe, measuring for Lateral Run Out (LRO)...
Re: brake align with machining - 04/08/2009
Refer to Bulletin: 00-05-22-002L -For vehicles repaired under warranty, Brake Align® --Run-Out Correction Plates should be submitted in the Net Amount at cost plus 40% --If correcting for LRO, claim the use of correction plates as OLH. The times for...
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... pays labor for 70-80 K mileage. Msg # G_0000024565 with updated bulletin # 07187C attached. New version of bulletin won't pull up in SI quite yet-seems to lag a day behind the message. [/quote] What about repairs that were initiated prior to this...
Re: Cylinder head gasket replacement - 03/12/2009
... was looking over the bulletin and noticed: with 3.5L or 3.9L Engine . Did you check to see if the vehicle has this engine? When I type in 2007 G6 without a VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine...
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Re: RECALL - 02/16/2009
... Caddy should in any way be GM's problem. If the customer isn't willing to put the money into the vehicle to keep it running, why should GM worry about it? Sounds like a typical Caddy owner, not willing to pay for any repairs, It's a Cadillac, I shouldn't...
Help!! - 12/31/2008
... left of my pea-brain or am I just blind? Anyone got any help for me? Thanks for the help Happy New Year!! Becky...
NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 10/14/2008
I HAVE A MORTUARY VEHICLE (LIMO) THAT ON THE GMVIS SHOWS... 36/150000 PROFESSIONAL VPP LIMITED WARRANTY WITH $50 DEDUCT ---- WHAT IS THIS
Memorable Customers - 11/11/2008
... maternity leave, he came in and asked about me. He came up to the hospital and brought me and my new baby the most beautiful basket of flowers. We became friends. He would always have a smile and a friendly way about him. Even if I was having a bad day...
Re: Warranty Compliance - 12/02/2008
... and payroll records. All technician's payroll records must reflect the actual time and date the vehicle was worked on." It does not specifically state separate punches for each job. What region are you in, and where did your AVM get this information?...
09 Silverado w/rear camera - 11/07/2008
... lot to sell, but is isn't a true safety concern to make it a warrant able repair for a dealership vehicle. AARRRGGGG!! Thanks for any help you can give me. Becky...
Re: 09 Silverado w/rear camera - 11/10/2008
Much as I hate to say it-- ummm...I think this is one I'd call DBC New Veh Damage on and see how they'd like you to submit. I think I'd tend to agree with the Serv. Mgr. that it would be a regular warranty claim as it is a "factory defect" not a transportation...
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
Re: GM Claim memo - 12/30/2008
I got mine without trouble but some days I ahve to run a new day batch under dealer communications or you could pull it from Global Connect in the GM Exchange reports mailbox. If it isn't there on Global connect, I don't know what to tell you. Hope ...
Re: AUTHORIZATIONS - 07/31/2008
... party for the needed information. I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective,...
Locating A Clunking Sound - 08/07/2008
... bumps. Three different techs heard it but no one could locate the source of the noise. We kept the vehicle over a week-still no luck. Finally one of the ASEP students took it out for a test drive. He finally pinpointed the noise to the interior rear...
Re: LEFT QUARTER PANEL - 08/28/2008
... the paint op. I fully expect that it will reject on Fridays claim memo and I will have to call New Veh. Damage to get it corrected! I can post on it tomorrow if you'd like. Don't you just love T-claims!! ;-)...
Re: PARTS REPLACEMENT - 09/03/2008
[quote] Cyndi : I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quot...
Re: Taking a Poll - 06/18/2008
[quote] I completely agree with you about the book, it is my warranty "bible"! I like the newsletters, too. [/quote] I'm the same way-I have even used those sticky note tabs that stick out to the side and labeled them so that I can find things quick....
2008 Warranty Administration Survey - 06/20/2008
... to win a $250 gift card to use any way you like. The winner will be announced in an upcoming newsletter and will be featured online in the member spotlight! Get Started...
Rewards for helping in the forum - 07/03/2008
We've added a new feature to the forums to let the community help recognize the members that make these forums useful. Once you post in the warranty forum, members have the opportunity to rate your post as helpful. Each rating has a value of one point....
Re: Case Add - 06/25/2008
... labor op, same time/mileage R.O.# etc, and something was left off the line. As for the adding a new line, I think theoretically it should work, but I'm not positive-never hurts to try-all it can do is reject. I'll be interested to know if it works...
Re: Does anyone use ACS? - 06/25/2008
Welcome to the Warranty Forum and to the Warranty Community! I noticed that very few of our members are on the ACS system. It may be beneficial for your dealership to sign up for the ACS Newsletter: http://www.acsaccess.com/index.html
COURTESY TRANSPORTATION - 06/25/2008
HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA - RENTED COBALT 2)...
Bumper Tag - 05/16/2008
... afford the cost of the repair. There was no way she could afford the extra expense of having the vehicle towed from 25 miles away from our locations at the dealership. Not only is it 25 miles, but the road from there to here is pretty hilly and very...
What Would You Do? 05/08 - 05/16/2008
... replaced by a local independent repair facility and requests reimbursement for repairs since the vehicle is still within the factory warranty period. The customer is not a regular customer and has never had any maintenance services performed at the dealership....
Re: Gremlins - 05/20/2008
[quote] GMNL02008: Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live! [/quote] Drat... It does seem to be working on all the computers that I try here in the building... Could you...
Re: BATTERY (CONFUSION) - 05/23/2008
LET ME SEE I IF IM "LESS" CONFUSED NOW.... USE N0110 (FOR CHARGING-TESTING, REPLACEING BATTERY) - THEN USE OLH FOR THE ADDITIONAL TIME HE SPEND CHECKING THE VEHICLE CHARGING SYSTEM -- USE MIDTRONICS CODE AS FC DO I HAVE IT ?????? THIS "IS A PAIN"
Re: Taking a Poll - 06/06/2008
... so most of my training has been 'self help' and experience. 4. Through GM Dealerworld, JLWarranty Newsletters and experience 5. Compared to the dealership before, less than 50 claims per day 6. Being a mind reader, knowing what is intended on many ro's...
BATTERY (CONFUSION) - 05/22/2008
2008 TAHOE -- VIN #1GNFC13C18J181992 (COMPLAINT): IN MORNING VEHICLE WILL NOT CRANK OR START TECH VERIFIED COMPLAINT, TESTED BATTERY (N0100) - REPLACED BATTERY "FOR BAD CELL" (N0110) -- THEN CHECKED CHARGING SYSTEM HOW WOULD YOU SUBMIT THIS ???
Re: BATTERY (CONFUSION) - 05/23/2008
... info is removed and put on the back of the hard copy. Also, assuming this is a customer vehicle not a stock unit- no charging or replacement on stock units, and if under the 250 mile mark you have to call PQC to authorize replacement. Gee-aren't...
Re: Gremlins - 05/20/2008
... recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each other. If I disable the mini d.m. all is well. You were right--Gremlin steak is tasty mmmm... ...
MARK OF EXCELLENCE QUESTION - 05/20/2008
... Policy requires the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement on glove box literature C. until the last of the dealer inventory is sold D....
... maternity leave, he came in and asked about me. He came up to the hospital and brought me and my new baby the most beautiful basket of flowers. We became friends. He would always have a smile and a friendly way about him. Even if I was having a bad day...
Re: Warranty Compliance - 12/02/2008
... and payroll records. All technician's payroll records must reflect the actual time and date the vehicle was worked on." It does not specifically state separate punches for each job. What region are you in, and where did your AVM get this information?...
09 Silverado w/rear camera - 11/07/2008
... lot to sell, but is isn't a true safety concern to make it a warrant able repair for a dealership vehicle. AARRRGGGG!! Thanks for any help you can give me. Becky...
Re: 09 Silverado w/rear camera - 11/10/2008
Much as I hate to say it-- ummm...I think this is one I'd call DBC New Veh Damage on and see how they'd like you to submit. I think I'd tend to agree with the Serv. Mgr. that it would be a regular warranty claim as it is a "factory defect" not a transportation...
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
Re: GM Claim memo - 12/30/2008
I got mine without trouble but some days I ahve to run a new day batch under dealer communications or you could pull it from Global Connect in the GM Exchange reports mailbox. If it isn't there on Global connect, I don't know what to tell you. Hope ...
Re: AUTHORIZATIONS - 07/31/2008
... party for the needed information. I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective,...
Locating A Clunking Sound - 08/07/2008
... bumps. Three different techs heard it but no one could locate the source of the noise. We kept the vehicle over a week-still no luck. Finally one of the ASEP students took it out for a test drive. He finally pinpointed the noise to the interior rear...
Re: LEFT QUARTER PANEL - 08/28/2008
... the paint op. I fully expect that it will reject on Fridays claim memo and I will have to call New Veh. Damage to get it corrected! I can post on it tomorrow if you'd like. Don't you just love T-claims!! ;-)...
Re: PARTS REPLACEMENT - 09/03/2008
[quote] Cyndi : I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quot...
Re: Taking a Poll - 06/18/2008
[quote] I completely agree with you about the book, it is my warranty "bible"! I like the newsletters, too. [/quote] I'm the same way-I have even used those sticky note tabs that stick out to the side and labeled them so that I can find things quick....
2008 Warranty Administration Survey - 06/20/2008
... to win a $250 gift card to use any way you like. The winner will be announced in an upcoming newsletter and will be featured online in the member spotlight! Get Started...
Rewards for helping in the forum - 07/03/2008
We've added a new feature to the forums to let the community help recognize the members that make these forums useful. Once you post in the warranty forum, members have the opportunity to rate your post as helpful. Each rating has a value of one point....
Re: Case Add - 06/25/2008
... labor op, same time/mileage R.O.# etc, and something was left off the line. As for the adding a new line, I think theoretically it should work, but I'm not positive-never hurts to try-all it can do is reject. I'll be interested to know if it works...
Re: Does anyone use ACS? - 06/25/2008
Welcome to the Warranty Forum and to the Warranty Community! I noticed that very few of our members are on the ACS system. It may be beneficial for your dealership to sign up for the ACS Newsletter: http://www.acsaccess.com/index.html
COURTESY TRANSPORTATION - 06/25/2008
HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA - RENTED COBALT 2)...
Bumper Tag - 05/16/2008
... afford the cost of the repair. There was no way she could afford the extra expense of having the vehicle towed from 25 miles away from our locations at the dealership. Not only is it 25 miles, but the road from there to here is pretty hilly and very...
What Would You Do? 05/08 - 05/16/2008
... replaced by a local independent repair facility and requests reimbursement for repairs since the vehicle is still within the factory warranty period. The customer is not a regular customer and has never had any maintenance services performed at the dealership....
Re: Gremlins - 05/20/2008
[quote] GMNL02008: Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live! [/quote] Drat... It does seem to be working on all the computers that I try here in the building... Could you...
Re: BATTERY (CONFUSION) - 05/23/2008
LET ME SEE I IF IM "LESS" CONFUSED NOW.... USE N0110 (FOR CHARGING-TESTING, REPLACEING BATTERY) - THEN USE OLH FOR THE ADDITIONAL TIME HE SPEND CHECKING THE VEHICLE CHARGING SYSTEM -- USE MIDTRONICS CODE AS FC DO I HAVE IT ?????? THIS "IS A PAIN"
Re: Taking a Poll - 06/06/2008
... so most of my training has been 'self help' and experience. 4. Through GM Dealerworld, JLWarranty Newsletters and experience 5. Compared to the dealership before, less than 50 claims per day 6. Being a mind reader, knowing what is intended on many ro's...
BATTERY (CONFUSION) - 05/22/2008
2008 TAHOE -- VIN #1GNFC13C18J181992 (COMPLAINT): IN MORNING VEHICLE WILL NOT CRANK OR START TECH VERIFIED COMPLAINT, TESTED BATTERY (N0100) - REPLACED BATTERY "FOR BAD CELL" (N0110) -- THEN CHECKED CHARGING SYSTEM HOW WOULD YOU SUBMIT THIS ???
Re: BATTERY (CONFUSION) - 05/23/2008
... info is removed and put on the back of the hard copy. Also, assuming this is a customer vehicle not a stock unit- no charging or replacement on stock units, and if under the 250 mile mark you have to call PQC to authorize replacement. Gee-aren't...
Re: Gremlins - 05/20/2008
... recently downloaded this plug in and it has a mini download manager. For some reason the warranty newsletter and the mini download manager don't like each other. If I disable the mini d.m. all is well. You were right--Gremlin steak is tasty mmmm... ...
MARK OF EXCELLENCE QUESTION - 05/20/2008
... Policy requires the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement on glove box literature C. until the last of the dealer inventory is sold D....
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
Re: SPECIAL POLICYS - 02/27/2008
... require follow-up or corrective work should be performed at no expense to the customer. The vehicle must still be within both the time and mileage parameters of the Special Coverage or within the 12/12 parts warranty. Claims should be submitted using...
Re: TRANSPORTATION CLAIMS - 03/04/2008
[quote] GMNL12595: I AM NEW AT PROCESSING TRANSPORTATION CLAIMS AND AM NOT SURE HOW TO DO THEM ON THE SYSTEM. CAN SOMEONE PLEASE HELP ME. CYNDI [/quote] THANKS EVERYONE, I FIGURED IT OUT WITH YOUR HELP.
A simple oil change - 03/11/2008
... wanting to talk to the manager. He said he had just pulled into his driveway, stepped out of the vehicle, and noticed a solid black line in the snow leading up to his truck. Oil was draining out all over his driveway. He quickly found a bucket to catch...
04-06-03-013A CLARIFICATION - 03/11/2008
... I USE THE N5865 & ADD J7704 -- OR -- J7704 IN OLH SO CONFUSED BY THIS ONE !!!! MY 1ST "HYBRID" VEHICLE...
Re: Roadside Assistance - 04/25/2008
[quote] Kristen: Some Roadside basics... Covered during the basic warranty only[quote] Isn't coverage extended to terms of powertrain (5yr, 100,000) on vehicles w/ powertrain coverage?
"Out on Time" - Recall submission - 03/28/2008
Here's a dandy....the boys in the shop did a recall #07033, update BCM for battery rundown. The vehicle is out of warranty. The recall specifically states that the task was to be performed within the warranty time/miles. Would you claim this update as...
Re: COMPLAINT & FAIL CODES - 04/08/2008
Hows this for a correction statement? "verified lesk coming from eater pump, replaced pump, all ok." I deal with this kind of "new english" every day. Unfortunately, the customers are seeing this too. Ah well, Brian
Members Forum - 01/18/2008
... input from the many Warranty Administration Program members the forum is a terrific resource for new and experienced warranty administrators across the U.S. We continue to monitor the site in a nurturing type manner; allowing members to freely communicate...
Am I too mean - 09/19/2007
... of diagnosis and cause to support the time. (What is the really correct way to do it? I am a new WA and concerned that I may be expecting too much-but I've been looking at the money I pay them with the mindset of 'is there enough information to prevent...
Forum - 09/19/2007
J&L Warranty Pros offers a GM Warranty Management Workshop that is very helpful to new warranty administrators, those that have been in the field for several years, as well as service consultants, service managers, technicians and parts personnel. The...
Forum - 09/19/2007
... Administrative Allowance applies and an additional 0.1-0.3 of an hour can be claimed only if the vehicle is delivered to and from the repair location by the dealer. (Sublet Administrative allowance can only be submitted in conjunction with a sublet repair...
Brake Pad Replacement - 09/19/2007
... as part of a "brake job" that includes replacing brake pads as a maintenance service. If the vehicle is still under warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor to turn the rotors? I personally...
Forum - 09/19/2007
... Assistance Center to resolve a concern. The March 2007 edition of the Profit & Protection newsletter will contain an article dedicated to the Enhanced Goodwill Process....
GM Windshields - 09/19/2007
... the warranty. What warranty does it void? The warranty on the windshield, or the warranty on the vehicle?? Help Please. Thanks!...
Gray Market - 09/19/2007
I am a newbie to doing warranty so I hope this is not a stupid question. I have resently had 2 Canadian customer I had to call BDC because the first claim got rejected. They told me that I had to H-route the claim esp. if they were travelers. Why????...
Warr Adm - 09/19/2007
... paragraphs 1 and 4 it sounds like the dealer will be legally responsible if something happens to a vehicle because a recall had not been done when it was at the dealership...in this day of excessive litigation who wants to take the chance! GMVIS is a...
MOPAR Claim - 09/25/2007
... OUT FACTORY HAD CROSSED THE WIRES IN THE CONNECTOR, INSTEAD OF PULLNG OUT HARNESS AND ORDERING NEW ONE MY TECH REPAIRED THE HARNESS. ALSO HOW DO YOU PROCESS A MOPAR CLAIM ON AN EXCHANGE PART? LIKE RADIOS AND CLUSTERS? THANKS...
TPM - 11/14/2007
Need more info to make a decision on your situation, but there is a E0716 for relearning the sensors to the vehicle. One thing i have learned really quickly: TPM's = HEADACHES! We've seem a lot of TPM problems with the weather changing here recently....
drunk Corvette owner - 11/19/2007
... to be replaced. Being Sunday and no horn in stock, I suggested that we take the horn out of my new truck and install it for the customer. He could then check in and get his problem taken care of, and we'd order a horn and do an exchange next day. The...
Reprogramming Rejects - 11/12/2007
... claim code requirements. Effective November 1, 2007, any claim for module reprogramming with new or updated software and/or calibration files using the TIS Service Programming System (SPS) application must have the warranty claim code submitted as the...
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
... they even have it in hand? We order the parts under the RO number that got closed then when a new RO is wrote for the part to get installed we reference back to the closed RO. I guess that goes to show each place has their own policy....
YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
This was printed in a J&L newsletter many many years ago and its been hanging on my bulletin since. You might be a warranty administator if... 1. You're thinking about trading in your "J" car for "W" car. 2. When you go to the grocery store, you...
Gremlins - 05/15/2008
... sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The good news is that if you didn't get a good score on this month's quizzes, you can take them again! Sorry for any inconvenience, and if you see any other gremlins,...
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
Re: SPECIAL POLICYS - 02/27/2008
... require follow-up or corrective work should be performed at no expense to the customer. The vehicle must still be within both the time and mileage parameters of the Special Coverage or within the 12/12 parts warranty. Claims should be submitted using...
Re: TRANSPORTATION CLAIMS - 03/04/2008
[quote] GMNL12595: I AM NEW AT PROCESSING TRANSPORTATION CLAIMS AND AM NOT SURE HOW TO DO THEM ON THE SYSTEM. CAN SOMEONE PLEASE HELP ME. CYNDI [/quote] THANKS EVERYONE, I FIGURED IT OUT WITH YOUR HELP.
A simple oil change - 03/11/2008
... wanting to talk to the manager. He said he had just pulled into his driveway, stepped out of the vehicle, and noticed a solid black line in the snow leading up to his truck. Oil was draining out all over his driveway. He quickly found a bucket to catch...
04-06-03-013A CLARIFICATION - 03/11/2008
... I USE THE N5865 & ADD J7704 -- OR -- J7704 IN OLH SO CONFUSED BY THIS ONE !!!! MY 1ST "HYBRID" VEHICLE...
Re: Roadside Assistance - 04/25/2008
[quote] Kristen: Some Roadside basics... Covered during the basic warranty only[quote] Isn't coverage extended to terms of powertrain (5yr, 100,000) on vehicles w/ powertrain coverage?
"Out on Time" - Recall submission - 03/28/2008
Here's a dandy....the boys in the shop did a recall #07033, update BCM for battery rundown. The vehicle is out of warranty. The recall specifically states that the task was to be performed within the warranty time/miles. Would you claim this update as...
Re: COMPLAINT & FAIL CODES - 04/08/2008
Hows this for a correction statement? "verified lesk coming from eater pump, replaced pump, all ok." I deal with this kind of "new english" every day. Unfortunately, the customers are seeing this too. Ah well, Brian
Members Forum - 01/18/2008
... input from the many Warranty Administration Program members the forum is a terrific resource for new and experienced warranty administrators across the U.S. We continue to monitor the site in a nurturing type manner; allowing members to freely communicate...
Am I too mean - 09/19/2007
... of diagnosis and cause to support the time. (What is the really correct way to do it? I am a new WA and concerned that I may be expecting too much-but I've been looking at the money I pay them with the mindset of 'is there enough information to prevent...
Forum - 09/19/2007
J&L Warranty Pros offers a GM Warranty Management Workshop that is very helpful to new warranty administrators, those that have been in the field for several years, as well as service consultants, service managers, technicians and parts personnel. The...
Forum - 09/19/2007
... Administrative Allowance applies and an additional 0.1-0.3 of an hour can be claimed only if the vehicle is delivered to and from the repair location by the dealer. (Sublet Administrative allowance can only be submitted in conjunction with a sublet repair...
Brake Pad Replacement - 09/19/2007
... as part of a "brake job" that includes replacing brake pads as a maintenance service. If the vehicle is still under warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor to turn the rotors? I personally...
Forum - 09/19/2007
... Assistance Center to resolve a concern. The March 2007 edition of the Profit & Protection newsletter will contain an article dedicated to the Enhanced Goodwill Process....
GM Windshields - 09/19/2007
... the warranty. What warranty does it void? The warranty on the windshield, or the warranty on the vehicle?? Help Please. Thanks!...
Gray Market - 09/19/2007
I am a newbie to doing warranty so I hope this is not a stupid question. I have resently had 2 Canadian customer I had to call BDC because the first claim got rejected. They told me that I had to H-route the claim esp. if they were travelers. Why????...
Warr Adm - 09/19/2007
... paragraphs 1 and 4 it sounds like the dealer will be legally responsible if something happens to a vehicle because a recall had not been done when it was at the dealership...in this day of excessive litigation who wants to take the chance! GMVIS is a...
MOPAR Claim - 09/25/2007
... OUT FACTORY HAD CROSSED THE WIRES IN THE CONNECTOR, INSTEAD OF PULLNG OUT HARNESS AND ORDERING NEW ONE MY TECH REPAIRED THE HARNESS. ALSO HOW DO YOU PROCESS A MOPAR CLAIM ON AN EXCHANGE PART? LIKE RADIOS AND CLUSTERS? THANKS...
TPM - 11/14/2007
Need more info to make a decision on your situation, but there is a E0716 for relearning the sensors to the vehicle. One thing i have learned really quickly: TPM's = HEADACHES! We've seem a lot of TPM problems with the weather changing here recently....
drunk Corvette owner - 11/19/2007
... to be replaced. Being Sunday and no horn in stock, I suggested that we take the horn out of my new truck and install it for the customer. He could then check in and get his problem taken care of, and we'd order a horn and do an exchange next day. The...
Reprogramming Rejects - 11/12/2007
... claim code requirements. Effective November 1, 2007, any claim for module reprogramming with new or updated software and/or calibration files using the TIS Service Programming System (SPS) application must have the warranty claim code submitted as the...
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
... they even have it in hand? We order the parts under the RO number that got closed then when a new RO is wrote for the part to get installed we reference back to the closed RO. I guess that goes to show each place has their own policy....
YOU MIGHT BE A WARRANTY ADMINISTRATOR IF... - 01/23/2008
This was printed in a J&L newsletter many many years ago and its been hanging on my bulletin since. You might be a warranty administator if... 1. You're thinking about trading in your "J" car for "W" car. 2. When you go to the grocery store, you...
Gremlins - 05/15/2008
... sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The good news is that if you didn't get a good score on this month's quizzes, you can take them again! Sorry for any inconvenience, and if you see any other gremlins,...
Re: Taking a Poll - 06/16/2008
... checks and sell cars 13. Ever attended a J&L Warranty Training class? yes, a couple and they are a new warranty clerks best friend....
Re: Taking a Poll - 08/25/2008
... gotten something each time, I was at the 2nd one last week and I thought we would talk about the new Warranty, but no...
Re: Tire Claim - 07/14/2008
... by both the tire type installed and the driving habits of the owner. OEM tires installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different...
Re: Another goodwill question... - 07/09/2008
... service contract or any additional coverage that the dealer may offer. Submitting claims for vehicles that are beyond warranty and the repair is covered by a service contract, may result in a debit and a reduction in dealer empowerment privileges. A...
Forum Re-Organization - 07/22/2008
... category: - Claims Processing - Policy & Procedure - Warranty and the Technician - Regional A new Common category has been created to include: - Forum Announcements - It Really Happened - Wide Open - Suggestion Box If you cannot find a familiar post,...
Re: Warranty Admin. job description - 12/12/2008
... background helps the service administrator understand technical information and today's complex vehicle systems. For example, while finding and pricing labor operations correctly, he or she must match parts with labor, check the time spent on repairs,...
Re: Non-Gm Windshields - 12/24/2008
... to the customer in writing any modifications made or parts and or accessories installed on the vehicle that are not marketed by or authorized by GM. Refer to Article 3.3.1 for information and disclosure form for non-GM Products. Good luck & Merry...
Re: Help!! - 12/31/2008
... to relearn the sensor location and ID if it is returned to the same wheel location on the vehicle. The battery life of the sensor is approximately 10 years or 150,000 miles (240,000 km) GM Corporate Bulletin Number 07-03-16-004A and 08-03-16-003 contain...
Re: J6354 - 03/25/2009
...
Re: Return Codes - 01/26/2011
... performed prior to start of Warranty. * The transaction submitted is prior to the start of the vehicle warranty. * This reject is generated when a repair is performed prior the retail delivery date, but the transaction was submitted after the retail...
2011 Member Survey - Chance To Win $250 - 06/23/2011
... like. Anonymous results will be provided immediately. The winner will be announced in an upcoming newsletter. EXPIRES: AUGUST 05, 2011 Click here to take survey...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... when repairs are completed at a sublet location and the dealer provided for the movement of the vehicle to and from that location. Even if you use a sublet to replace with windshield you do use C0034, don't forget the .2-.3 admin allowance with it....
Re: Service Call - 11/21/2011
You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE ...
Re: Service Call - 11/21/2011
... roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE Z8015 All dollar...
Re: Service Call - 11/21/2011
... roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside Assistance Program General Motors...
Re: Volt battery replacement - 05/22/2012
... how anyone else may handle this... Volt: came in with concern (Would not charge overnight / vehicle completely dead) - we replaced the battery, & then the C.E.L. came on in which the advisor wrote another line for, we then found code #PIE00 & #PIF17 high...
CUST BROKE DOWN "OUT OF TOWN" - 01/17/2012
I have a customer (from bay area) that broke down while down south "Transmission would not shift"... The vehicle was in shop from dec 23rd to dec 30th & K7251/Input housing & turbine shaft assy was performed -- the cust was never offered alternate transportation...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
... right one. If you have any questions, call me at 419-596-2532. I remember what it's like being NEW. Good luck! Jean...
add condition not listed in SI as an add time - 03/26/2012
... time. Since I've been around for awhile, I know what the time is (.10-2.2), but how would someone new know? Would they have to call DBC to find that out? It doesn't make sense why it's not there anymore. ...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... email by a Warranty Community Member: "We are not a Saturn dealer but we service several Saturn vehicles because the nearest Saturn dealership is 42 miles away. I have a problem getting most of the Saturn repairs under warranty paid, since we went Global....
Re: DURASTOP and GWM - 04/06/2010
... miles, whichever first occurs, and continuing for as long as the original purchaser owns the vehicle on which the Dura Stop product was installed, the one time replacement will be free of charge for the disc brake pads and/or drum brake shoes. The labour...
Re: Taking a Poll - 04/12/2010
... find the best information to help you do your job? The P&P manuals, J&L and keeping up with the new info from the manufacturers 5. How many claims (on average) do you code & submit daily? We're slow now so 10ish for Chevy and maybe 10 for our Volvo store. 6....
Re: Global Warranty - 11/19/2009
... approved by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume...
Re: Global Warranty - 10/30/2009
... approved by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume...
What Would You Do - 03/15 - 02/23/2015
... for review of the reimbursement. Since there were several occasions that the customer had the vehicle into the dealership, and to independent shops for the brake lamp and power steering concerns, the reimbursement amount exceeded the dealer's empowerment...
... checks and sell cars 13. Ever attended a J&L Warranty Training class? yes, a couple and they are a new warranty clerks best friend....
Re: Taking a Poll - 08/25/2008
... gotten something each time, I was at the 2nd one last week and I thought we would talk about the new Warranty, but no...
Re: Tire Claim - 07/14/2008
... by both the tire type installed and the driving habits of the owner. OEM tires installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different...
Re: Another goodwill question... - 07/09/2008
... service contract or any additional coverage that the dealer may offer. Submitting claims for vehicles that are beyond warranty and the repair is covered by a service contract, may result in a debit and a reduction in dealer empowerment privileges. A...
Forum Re-Organization - 07/22/2008
... category: - Claims Processing - Policy & Procedure - Warranty and the Technician - Regional A new Common category has been created to include: - Forum Announcements - It Really Happened - Wide Open - Suggestion Box If you cannot find a familiar post,...
Re: Warranty Admin. job description - 12/12/2008
... background helps the service administrator understand technical information and today's complex vehicle systems. For example, while finding and pricing labor operations correctly, he or she must match parts with labor, check the time spent on repairs,...
Re: Non-Gm Windshields - 12/24/2008
... to the customer in writing any modifications made or parts and or accessories installed on the vehicle that are not marketed by or authorized by GM. Refer to Article 3.3.1 for information and disclosure form for non-GM Products. Good luck & Merry...
Re: Help!! - 12/31/2008
... to relearn the sensor location and ID if it is returned to the same wheel location on the vehicle. The battery life of the sensor is approximately 10 years or 150,000 miles (240,000 km) GM Corporate Bulletin Number 07-03-16-004A and 08-03-16-003 contain...
Re: J6354 - 03/25/2009
...
Re: Return Codes - 01/26/2011
... performed prior to start of Warranty. * The transaction submitted is prior to the start of the vehicle warranty. * This reject is generated when a repair is performed prior the retail delivery date, but the transaction was submitted after the retail...
2011 Member Survey - Chance To Win $250 - 06/23/2011
... like. Anonymous results will be provided immediately. The winner will be announced in an upcoming newsletter. EXPIRES: AUGUST 05, 2011 Click here to take survey...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... when repairs are completed at a sublet location and the dealer provided for the movement of the vehicle to and from that location. Even if you use a sublet to replace with windshield you do use C0034, don't forget the .2-.3 admin allowance with it....
Re: Service Call - 11/21/2011
You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE ...
Re: Service Call - 11/21/2011
... roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE Z8015 All dollar...
Re: Service Call - 11/21/2011
... roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside Assistance Program General Motors...
Re: Volt battery replacement - 05/22/2012
... how anyone else may handle this... Volt: came in with concern (Would not charge overnight / vehicle completely dead) - we replaced the battery, & then the C.E.L. came on in which the advisor wrote another line for, we then found code #PIE00 & #PIF17 high...
CUST BROKE DOWN "OUT OF TOWN" - 01/17/2012
I have a customer (from bay area) that broke down while down south "Transmission would not shift"... The vehicle was in shop from dec 23rd to dec 30th & K7251/Input housing & turbine shaft assy was performed -- the cust was never offered alternate transportation...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
... right one. If you have any questions, call me at 419-596-2532. I remember what it's like being NEW. Good luck! Jean...
add condition not listed in SI as an add time - 03/26/2012
... time. Since I've been around for awhile, I know what the time is (.10-2.2), but how would someone new know? Would they have to call DBC to find that out? It doesn't make sense why it's not there anymore. ...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... email by a Warranty Community Member: "We are not a Saturn dealer but we service several Saturn vehicles because the nearest Saturn dealership is 42 miles away. I have a problem getting most of the Saturn repairs under warranty paid, since we went Global....
Re: DURASTOP and GWM - 04/06/2010
... miles, whichever first occurs, and continuing for as long as the original purchaser owns the vehicle on which the Dura Stop product was installed, the one time replacement will be free of charge for the disc brake pads and/or drum brake shoes. The labour...
Re: Taking a Poll - 04/12/2010
... find the best information to help you do your job? The P&P manuals, J&L and keeping up with the new info from the manufacturers 5. How many claims (on average) do you code & submit daily? We're slow now so 10ish for Chevy and maybe 10 for our Volvo store. 6....
Re: Global Warranty - 11/19/2009
... approved by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume...
Re: Global Warranty - 10/30/2009
... approved by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume...
What Would You Do - 03/15 - 02/23/2015
... for review of the reimbursement. Since there were several occasions that the customer had the vehicle into the dealership, and to independent shops for the brake lamp and power steering concerns, the reimbursement amount exceeded the dealer's empowerment...
Re: What Would You Do - 03/15 - 02/24/2015
... for review of the reimbursement. Since there were several occasions that the customer had the vehicle into the dealership, and to independent shops for the brake lamp and power steering concerns, the reimbursement amount exceeded the dealer's empowerment...
Re: - 11/24/2014
... unacceptable. Regardless of the date, subsequent warranty customer concerns based on multi-point vehicle inspections are considered added customer concerns and will be treated as such. ...
Closest Too Labor Op claims - 03/03/2015
... method of time recording. o A technician may only be working and clocked on to one vehicle per service event. o When using a "closest to" labour code, a time recording must be documented to validate the time claimed. The time claimed must be submitted...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... time and mileage limitations of the written warranty period. *Customer enthusiasm is selected when vehicle repairs are within the time and mileage limitations of the written warranty period that are not the result of a covered defect in materials or...
What Would You Do - 02/14 - 01/28/2014
... radiator and in the heater core. Both the radiator and heater core were replaced. In total, this vehicle received two replacement engines, a cylinder head, a turbocharger, a radiator and a heater core, on two different job cards. Both job cards contain...
Re: 2014 certified service retail plan - 02/05/2014
... tire rebate $100/$50 tire rebate on the purchase of 4 tires for participating manufacturers. **NEW! Batteries: Everyday Value $99.95 or less for Professional Red Batteries, $129.95 or less for Professional Silver Batteries, and $139.95 or less for Professional...
What Would You Do - 06/14 - 06/06/2014
... received a warranty job card for a check engine light concern on a 2011 Chevrolet Silverado. The vehicle had approximately 29,000 miles and was still within warranty limits by both time and mileage limits. The technician found the following codes in...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
A copy/paste from SI: When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer...
POSTS AND REPLIES ARE NOT APPEARING? - 06/07/2013
This morning I posted a New Thread, and it does not appear. A little while ago, I received an e-mail that there was a reply to one of replies on someone elses thread. Neither of these appear when I try to access them. Including the hyperlink in the...
Re: CPO Maintenance Plan - 04/05/2013
CBG CPO - is a maintenance plan for certified used vehicles. Verify eligibility. They are submitted as ZREG and pay a flat fee of ONLY the following amount and include the LOF, tire rotation and MPVI. Z2327 pays $30.00 Standard LOF, tire rotate and...
Forum - 05/05/2017
... me out with a few questions. To make matters even worse, my service manager and I are completely new to warranties so we clearly have no idea what we are doing. First off, we are being debited on certain job cards because of "incorrect/no customer...
Forum - 02/02/2017
... above by cnkraemer): Courtesy transportation during field action repairs is eligible, if: 1. the vehicle is within bumper to bumper, or 2. the involved component is currently covered under the terms of the Limited Powertrain Warranty, or 3. the field...
Re: Seal Part Warranty - 08/11/2015
... manuals are available:Service P&P, Parts & Accessories P&P, Warranty Policy Info, Transportation, Vehicle Storage & PDI Policy, & Customer Assistance, Training, Tools & TAC Policy) enter the key word or article number, if known, in the search bar. >For...
Re: Transmission Types - 12/16/2015
You can also find it if you go into SI and load the vehicle yr/make/model. Go into Service Manuals/Bulletins Right under the search dropdown (where you select either document or title), click on RPO Code List. From there, find your transmission code (MH6,...
Forum - 10/26/2016
... THINK IT HAS HELPED BECAUSE THEY REALIZE ITS THE CORRECT WAY TO SHOW THE WORK BEING PERFORMED ON A VEHICLE. YES THE TECHS ARE MORE AWARE OF HOW IMPORTANT THIS IS TO OUR DEALERSHIP AND CAN GET IN A DAILY ROUTINE OF CLOCKING ON AND OFF ON EACH JOB CAR...
Re: Technician Clock times - 08/04/2016
... add on repairs or OLH will have ONE clock on and ONE clock off. The August 2016 edition of the newsletter has a handy Tech Time Documentation Tips insert that can be distributed to your technicians. It can also be downloaded from the Member's Area...
Forum - 06/21/2019
... from the date of the stop delivery message (4/18/2019) to the date the repair is completed and the vehicle is ready for sale (not to exceed 77 days). WCAP & Floor Plan reimbursement amounts are based on the model year of the Trax. And finally, but...
Forum - 05/31/2019
... DIAGNOSIS: GM follows "Strategy-Based Diagnosis/Symptom Diagnosis", which is an organized vehicle diagnostics approach for finding the source/cause of a defined problem or identified symptom. This is accomplished by following consistent, systematic and...
Forum - 11/26/2019
... electrical or searching for a leak or noise, etc. I get notes from my techs like "roadtested vehicle, pulled codes and found "xxxxx" has internal open". Then they flag an hour diag and are thinking they are going to get that time. At least I've...
Forum - 10/02/2019
... contexts. So What comes to my mind is if we are doing "policy" (meaning we get GM to pay) for a vehicle with a special coverage that is now expired, we run the PET and if it says the customer pays $X amount we do not charge them that, we can't charge...
Forum - 02/07/2020
... wheel as a cause? Are there any parts left in the parts cannon or is the ammo depleted? This vehicle is still not fixed and it will be back. When the root cause is found all of the prior repairs should be debited back to the dealer. The service manager...
Forum - 12/03/2018
... I would not do it on every ticket as we are a big shop and I will grant more assistance to a new advisor but I expect them to learn quickly. Combined with the coaching atmosphere we have in the lane usually takes care of most of the issues. My recommendation...
Forum - 09/28/2017
... removed airbag must be properly deployed and disposed of or recycled after it is removed from the vehicle. THE REMOVED AIRBAG MUST NOT BE SOLD OR REUSED. Some countries, states or localities may not allow service deployment of airbags without authorization...
Forum - 11/08/2017
... and fees not eligible for warranty reimbursement are as follows: Protective covers used for vehicle interior or exterior General purpose solvents, cleaning fluids, shop towels, supplies and adhesives Hazardous material disposal fees Material charges Policy...
Forum - 01/03/2018
... and fees not eligible for warranty reimbursement are as follows: Protective covers used for vehicle interior or exterior General purpose solvents, cleaning fluids, shop towels, supplies and adhesives Hazardous material disposal fees Material charges Policy...
... for review of the reimbursement. Since there were several occasions that the customer had the vehicle into the dealership, and to independent shops for the brake lamp and power steering concerns, the reimbursement amount exceeded the dealer's empowerment...
Re: - 11/24/2014
... unacceptable. Regardless of the date, subsequent warranty customer concerns based on multi-point vehicle inspections are considered added customer concerns and will be treated as such. ...
Closest Too Labor Op claims - 03/03/2015
... method of time recording. o A technician may only be working and clocked on to one vehicle per service event. o When using a "closest to" labour code, a time recording must be documented to validate the time claimed. The time claimed must be submitted...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... time and mileage limitations of the written warranty period. *Customer enthusiasm is selected when vehicle repairs are within the time and mileage limitations of the written warranty period that are not the result of a covered defect in materials or...
What Would You Do - 02/14 - 01/28/2014
... radiator and in the heater core. Both the radiator and heater core were replaced. In total, this vehicle received two replacement engines, a cylinder head, a turbocharger, a radiator and a heater core, on two different job cards. Both job cards contain...
Re: 2014 certified service retail plan - 02/05/2014
... tire rebate $100/$50 tire rebate on the purchase of 4 tires for participating manufacturers. **NEW! Batteries: Everyday Value $99.95 or less for Professional Red Batteries, $129.95 or less for Professional Silver Batteries, and $139.95 or less for Professional...
What Would You Do - 06/14 - 06/06/2014
... received a warranty job card for a check engine light concern on a 2011 Chevrolet Silverado. The vehicle had approximately 29,000 miles and was still within warranty limits by both time and mileage limits. The technician found the following codes in...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
A copy/paste from SI: When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer...
POSTS AND REPLIES ARE NOT APPEARING? - 06/07/2013
This morning I posted a New Thread, and it does not appear. A little while ago, I received an e-mail that there was a reply to one of replies on someone elses thread. Neither of these appear when I try to access them. Including the hyperlink in the...
Re: CPO Maintenance Plan - 04/05/2013
CBG CPO - is a maintenance plan for certified used vehicles. Verify eligibility. They are submitted as ZREG and pay a flat fee of ONLY the following amount and include the LOF, tire rotation and MPVI. Z2327 pays $30.00 Standard LOF, tire rotate and...
Forum - 05/05/2017
... me out with a few questions. To make matters even worse, my service manager and I are completely new to warranties so we clearly have no idea what we are doing. First off, we are being debited on certain job cards because of "incorrect/no customer...
Forum - 02/02/2017
... above by cnkraemer): Courtesy transportation during field action repairs is eligible, if: 1. the vehicle is within bumper to bumper, or 2. the involved component is currently covered under the terms of the Limited Powertrain Warranty, or 3. the field...
Re: Seal Part Warranty - 08/11/2015
... manuals are available:Service P&P, Parts & Accessories P&P, Warranty Policy Info, Transportation, Vehicle Storage & PDI Policy, & Customer Assistance, Training, Tools & TAC Policy) enter the key word or article number, if known, in the search bar. >For...
Re: Transmission Types - 12/16/2015
You can also find it if you go into SI and load the vehicle yr/make/model. Go into Service Manuals/Bulletins Right under the search dropdown (where you select either document or title), click on RPO Code List. From there, find your transmission code (MH6,...
Forum - 10/26/2016
... THINK IT HAS HELPED BECAUSE THEY REALIZE ITS THE CORRECT WAY TO SHOW THE WORK BEING PERFORMED ON A VEHICLE. YES THE TECHS ARE MORE AWARE OF HOW IMPORTANT THIS IS TO OUR DEALERSHIP AND CAN GET IN A DAILY ROUTINE OF CLOCKING ON AND OFF ON EACH JOB CAR...
Re: Technician Clock times - 08/04/2016
... add on repairs or OLH will have ONE clock on and ONE clock off. The August 2016 edition of the newsletter has a handy Tech Time Documentation Tips insert that can be distributed to your technicians. It can also be downloaded from the Member's Area...
Forum - 06/21/2019
... from the date of the stop delivery message (4/18/2019) to the date the repair is completed and the vehicle is ready for sale (not to exceed 77 days). WCAP & Floor Plan reimbursement amounts are based on the model year of the Trax. And finally, but...
Forum - 05/31/2019
... DIAGNOSIS: GM follows "Strategy-Based Diagnosis/Symptom Diagnosis", which is an organized vehicle diagnostics approach for finding the source/cause of a defined problem or identified symptom. This is accomplished by following consistent, systematic and...
Forum - 11/26/2019
... electrical or searching for a leak or noise, etc. I get notes from my techs like "roadtested vehicle, pulled codes and found "xxxxx" has internal open". Then they flag an hour diag and are thinking they are going to get that time. At least I've...
Forum - 10/02/2019
... contexts. So What comes to my mind is if we are doing "policy" (meaning we get GM to pay) for a vehicle with a special coverage that is now expired, we run the PET and if it says the customer pays $X amount we do not charge them that, we can't charge...
Forum - 02/07/2020
... wheel as a cause? Are there any parts left in the parts cannon or is the ammo depleted? This vehicle is still not fixed and it will be back. When the root cause is found all of the prior repairs should be debited back to the dealer. The service manager...
Forum - 12/03/2018
... I would not do it on every ticket as we are a big shop and I will grant more assistance to a new advisor but I expect them to learn quickly. Combined with the coaching atmosphere we have in the lane usually takes care of most of the issues. My recommendation...
Forum - 09/28/2017
... removed airbag must be properly deployed and disposed of or recycled after it is removed from the vehicle. THE REMOVED AIRBAG MUST NOT BE SOLD OR REUSED. Some countries, states or localities may not allow service deployment of airbags without authorization...
Forum - 11/08/2017
... and fees not eligible for warranty reimbursement are as follows: Protective covers used for vehicle interior or exterior General purpose solvents, cleaning fluids, shop towels, supplies and adhesives Hazardous material disposal fees Material charges Policy...
Forum - 01/03/2018
... and fees not eligible for warranty reimbursement are as follows: Protective covers used for vehicle interior or exterior General purpose solvents, cleaning fluids, shop towels, supplies and adhesives Hazardous material disposal fees Material charges Policy...
Forum - 02/09/2018
Candy's example would not be two causes for the same failure. The original complaint is that the vehicle was overheating, with another issue found related to a coolant leak aside from the thermostat failure. I think we are talking about two different...
Forum - 06/25/2018
... the following steps to retrieve the code: Open up TIS on the computer used to program the vehicle. Select and start “Service Programming System (SPS).” Select “Settings.” Select “Warranty Claim Code” tab. ...
Forum - 06/05/2018
The following is from SI Document ID: 4379036 Leak Detection: GM vehicles are manufactured with fluorescent dye installed in the air conditioning refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout...
Forum - 04/05/2018
... An additional $25 administrative allowance can be used if the Service Agent transported the vehicle to a sublet location for the windshield replacement repair. Warranty Coverage Windshields replaced under warranty must be a Genuine GM Windshield. Eligible...
Forum - 03/22/2018
... operation used in the repair of the leak. Examples include: Adding dye and inspecting the vehicle with a black light to determine the source of the leak. Pressure testing the coolant system to determine the source of the leak. Cleaning...
Forum - 04/26/2018
... Retail Adjustments or 7A-28: Fleet and Commercial Applications.) ACDelco® released a new line of Professional batteries on March 1, 2012 with only a No Charge replacement warranty period from 18 to 42 months (Professional P, Professional PS, Professional...
Forum - 05/01/2018
... sure you have your evac and recharge slips to show actual quantity used. cnk, I don't think the new machine prints codes...does it? (I should know shouldn't I?) Most of the old ones are unreadable, I just copy and attach all the slips before we scan...
Forum - 11/15/2022
So are you saying you got a rejection or are you saying that in the history of the vehicle you submitted a transaction that was approved and paid with an incorrect odometer? One scenario that came to mind when you use the term "discrepancy" is the issue...
Forum - 01/05/2023
... ticket or you have to make a second job card and document that the EV certified tech inspected the vehicle to ensure that it was repaired correctly with his time punches and something that shows his GMIN and tech number so they can verify it. This is...
Forum - 12/12/2022
... I still use the set labor but now the advisors have a chart for which discount to apply for each vehicle. The discount codes are set to reduce the parts as needed for the correct billing. It is faster, easier, and while you still get hit for the parts...
Forum - 01/16/2023
... in GWM unless there is Proactive Alert SAC001, leakage or physical damage to the battery. If the Vehicle has Proactive Alert Identifier SAC001, no Diagnosis Time is allowed for battery charging and testing, and claim must include "SAC001" in Labor Code...
Forum - 08/01/2022
... pricing per engine RPO, like we do for CBG. Corrections have been sent to load 0600213 for all CPO vehicles they will be updated shortly. Thank you, GM Labor Time Team...
Forum - 07/26/2022
... and paying or rejecting due to what looks like a mistake If GM is changing CPO opcodes to match vehicle make then they should be communicating that with us or they should fix these charts ASAP to prevent issues next week when these start going through All...
Forum - 07/18/2022
... This sounds like they are using an old TSB but you can't use the opcode for that bulletin on a vehicle it doesn't apply to although the same fix may have applied. If this is the case you just need to find something that is comparable in the labor time...
Forum - 07/07/2022
... say. Experience and knowledge was tossed out the window in favor of reinventing the wheel with a new crew. On the dealer level, it has become a nightmare for parts and service to navigate. My biggest concern going forward is that the two manufacturers...
Forum - 06/02/2022
We are referring to this new update thay GM is pushing out for July 1st. There is no mention of Consequential damage and how we are to process it. REMOVAL OF ON/OFF PUNCH TIME REQUIREMENTS FOR BASE TIME REPAIRS The elimination...
Forum - 07/07/2022
... the recall instructions, the recall needs to be worded properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never heard of this sentinel...
Forum - 04/11/2020
That is the article I shared the link for and the source of my newest question. If I'm using a programming code then I should get paid for programming. If I'm using a block code then I should get paid for no programming. I honestly know that if...
Forum - 04/22/2020
I started 3 cases yesterday on the 3 vehicles that I had issues with. GM answered me back and said they escalated to tier 2 and it was resolved. All 3 of them paid this morning. GM does listen to me kristen, over the last few months they have changed...
Forum - 07/17/2020
... having fun with is the over 6,000 miles/under 6,000 miles. Apparently it is too hard to tell if a vehicle has more or less than 6,000 miles on it. Maybe I need to hand out calculators? They also refuse to read instructions. I had one of the seat belt...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
Wondering if any of you have run into this, have an answer, or even know about it. The maintenance program for the new mid-engine Corvette is supposed to include a required change of the transmission filter and fluid top off and includes the oil and filter...
Forum - 09/01/2020
... early bird envelope or drop-off form must be attached to the job card and retained in the vehicle history folder. When necessary, the dealership is to contact the customer to obtain further details on the service requests and document detailed customer...
Forum - 01/07/2021
... 14 May 11 & 12 Additional information is available within the January edition of the Warranty News and by clicking the 2021 Warranty Webinars link on the Warranty Community website (the link is located at the top left of the Community page...
Forum - 12/22/2020
Transportation, Vehicle Storage, and PDI Policy Manual: "Service agents will be credited for missing owner's manuals and glove box literature portfolios at the net amount paid by Service Agent less any discounts or allowances applicable. The parts handling...
Forum - 04/13/2021
... powertrain covered that opcode would have to be on the powertrain table. Checking on an included vehicle I did not see it so NO it would not be powertrain covered. If base warranty is out and you are not in a CA emissions state it is not covered and...
Candy's example would not be two causes for the same failure. The original complaint is that the vehicle was overheating, with another issue found related to a coolant leak aside from the thermostat failure. I think we are talking about two different...
Forum - 06/25/2018
... the following steps to retrieve the code: Open up TIS on the computer used to program the vehicle. Select and start “Service Programming System (SPS).” Select “Settings.” Select “Warranty Claim Code” tab. ...
Forum - 06/05/2018
The following is from SI Document ID: 4379036 Leak Detection: GM vehicles are manufactured with fluorescent dye installed in the air conditioning refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout...
Forum - 04/05/2018
... An additional $25 administrative allowance can be used if the Service Agent transported the vehicle to a sublet location for the windshield replacement repair. Warranty Coverage Windshields replaced under warranty must be a Genuine GM Windshield. Eligible...
Forum - 03/22/2018
... operation used in the repair of the leak. Examples include: Adding dye and inspecting the vehicle with a black light to determine the source of the leak. Pressure testing the coolant system to determine the source of the leak. Cleaning...
Forum - 04/26/2018
... Retail Adjustments or 7A-28: Fleet and Commercial Applications.) ACDelco® released a new line of Professional batteries on March 1, 2012 with only a No Charge replacement warranty period from 18 to 42 months (Professional P, Professional PS, Professional...
Forum - 05/01/2018
... sure you have your evac and recharge slips to show actual quantity used. cnk, I don't think the new machine prints codes...does it? (I should know shouldn't I?) Most of the old ones are unreadable, I just copy and attach all the slips before we scan...
Forum - 11/15/2022
So are you saying you got a rejection or are you saying that in the history of the vehicle you submitted a transaction that was approved and paid with an incorrect odometer? One scenario that came to mind when you use the term "discrepancy" is the issue...
Forum - 01/05/2023
... ticket or you have to make a second job card and document that the EV certified tech inspected the vehicle to ensure that it was repaired correctly with his time punches and something that shows his GMIN and tech number so they can verify it. This is...
Forum - 12/12/2022
... I still use the set labor but now the advisors have a chart for which discount to apply for each vehicle. The discount codes are set to reduce the parts as needed for the correct billing. It is faster, easier, and while you still get hit for the parts...
Forum - 01/16/2023
... in GWM unless there is Proactive Alert SAC001, leakage or physical damage to the battery. If the Vehicle has Proactive Alert Identifier SAC001, no Diagnosis Time is allowed for battery charging and testing, and claim must include "SAC001" in Labor Code...
Forum - 08/01/2022
... pricing per engine RPO, like we do for CBG. Corrections have been sent to load 0600213 for all CPO vehicles they will be updated shortly. Thank you, GM Labor Time Team...
Forum - 07/26/2022
... and paying or rejecting due to what looks like a mistake If GM is changing CPO opcodes to match vehicle make then they should be communicating that with us or they should fix these charts ASAP to prevent issues next week when these start going through All...
Forum - 07/18/2022
... This sounds like they are using an old TSB but you can't use the opcode for that bulletin on a vehicle it doesn't apply to although the same fix may have applied. If this is the case you just need to find something that is comparable in the labor time...
Forum - 07/07/2022
... say. Experience and knowledge was tossed out the window in favor of reinventing the wheel with a new crew. On the dealer level, it has become a nightmare for parts and service to navigate. My biggest concern going forward is that the two manufacturers...
Forum - 06/02/2022
We are referring to this new update thay GM is pushing out for July 1st. There is no mention of Consequential damage and how we are to process it. REMOVAL OF ON/OFF PUNCH TIME REQUIREMENTS FOR BASE TIME REPAIRS The elimination...
Forum - 07/07/2022
... the recall instructions, the recall needs to be worded properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never heard of this sentinel...
Forum - 04/11/2020
That is the article I shared the link for and the source of my newest question. If I'm using a programming code then I should get paid for programming. If I'm using a block code then I should get paid for no programming. I honestly know that if...
Forum - 04/22/2020
I started 3 cases yesterday on the 3 vehicles that I had issues with. GM answered me back and said they escalated to tier 2 and it was resolved. All 3 of them paid this morning. GM does listen to me kristen, over the last few months they have changed...
Forum - 07/17/2020
... having fun with is the over 6,000 miles/under 6,000 miles. Apparently it is too hard to tell if a vehicle has more or less than 6,000 miles on it. Maybe I need to hand out calculators? They also refuse to read instructions. I had one of the seat belt...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
Wondering if any of you have run into this, have an answer, or even know about it. The maintenance program for the new mid-engine Corvette is supposed to include a required change of the transmission filter and fluid top off and includes the oil and filter...
Forum - 09/01/2020
... early bird envelope or drop-off form must be attached to the job card and retained in the vehicle history folder. When necessary, the dealership is to contact the customer to obtain further details on the service requests and document detailed customer...
Forum - 01/07/2021
... 14 May 11 & 12 Additional information is available within the January edition of the Warranty News and by clicking the 2021 Warranty Webinars link on the Warranty Community website (the link is located at the top left of the Community page...
Forum - 12/22/2020
Transportation, Vehicle Storage, and PDI Policy Manual: "Service agents will be credited for missing owner's manuals and glove box literature portfolios at the net amount paid by Service Agent less any discounts or allowances applicable. The parts handling...
Forum - 04/13/2021
... powertrain covered that opcode would have to be on the powertrain table. Checking on an included vehicle I did not see it so NO it would not be powertrain covered. If base warranty is out and you are not in a CA emissions state it is not covered and...
Forum - 04/22/2021
I said basically the same thing as you did, IF the bulletin states that it is covered as For vehicles repaired under the base Emission warranty coverage (Code E) that it would not be covered if not under bumper to bumper... This bulletin though...
Forum - 05/25/2021
Seems like one of the monthly newsletters recently had some information about this. Recent for me could be 8 months so... There are lots of options, a completed email works for a lot of stuff. Found this in the updated "Warranty Operations Manual" on...
Forum - 05/06/2021
... that could have contaminated the cat and o2 sensors then they get a free catalyst. However, this vehicle has no history or current issues with consumption so the advisor wants to use the special coverage and give her a cat at over 100,000 miles and I...
Forum - 06/17/2021
... for a ZPTI transaction type with supporting documentation to show the initial repair. Now the bad news, don't submit that. It isn't a warranty issue, it is a workmanship issue. Someone didn't do the initial repair correctly. Your recall was done in December...
Forum - 01/17/2022
... you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim Level: LS Manufactured in: UNITED STATES Production Seq. Number: 278135 Specifications...
Forum - 01/26/2024
... any and all charges. There are instructions in the owners manual how to maintain and operate the vehicle. If they are not operating it properly for the service regeneration to self-initialize then it is on them, not the dealership, to pay for any repairs. The...
I said basically the same thing as you did, IF the bulletin states that it is covered as For vehicles repaired under the base Emission warranty coverage (Code E) that it would not be covered if not under bumper to bumper... This bulletin though...
Forum - 05/25/2021
Seems like one of the monthly newsletters recently had some information about this. Recent for me could be 8 months so... There are lots of options, a completed email works for a lot of stuff. Found this in the updated "Warranty Operations Manual" on...
Forum - 05/06/2021
... that could have contaminated the cat and o2 sensors then they get a free catalyst. However, this vehicle has no history or current issues with consumption so the advisor wants to use the special coverage and give her a cat at over 100,000 miles and I...
Forum - 06/17/2021
... for a ZPTI transaction type with supporting documentation to show the initial repair. Now the bad news, don't submit that. It isn't a warranty issue, it is a workmanship issue. Someone didn't do the initial repair correctly. Your recall was done in December...
Forum - 01/17/2022
... you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim Level: LS Manufactured in: UNITED STATES Production Seq. Number: 278135 Specifications...
Forum - 01/26/2024
... any and all charges. There are instructions in the owners manual how to maintain and operate the vehicle. If they are not operating it properly for the service regeneration to self-initialize then it is on them, not the dealership, to pay for any repairs. The...
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Investigate Vehicle History - 01/23/2018
Investigate Vehicle History, or IVH for short, is an important resource that allows users to view specific vehicle information that is necessary for a proper job card write up. We'll be highlighting all of the important sections of the report that should...
Servicing Vehicles From Canada - 06/20/2019
... of service and is required with both warranty repairs and maintenance services covered under the New Vehicle Maintenance Program. It is important to note that field actions may be performed regardless of vehicle speedometer and IVH conversion. Transactions...
Warranty On Stock Used Vehicles - 09/20/2021
Service Agents are allowed to make warrantable repairs on vehicles in their used vehicle inventory for the entire GM franchise. In other words, if you are a Chevrolet agent selling a used Buick with a warranty product defect, you can fix it and be reimbursed...
Warranty Coverage - 08/04/2021
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...
New Cadillac CPO Limited Warranty - 10/01/2020
... Pre-Owned warranty program that applies to vehicles sold on or after October 1st, 2020. The new and enhanced limited warranty offers 1 year and unlimited mile coverage upon expiration of the New Vehicle Limited Bumper to Bumper Warranty (4 years or 50,000...
Transportation Transactions: Inspections - 03/21/2022
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle both exterior and interior, and to verify there is nothing missing. If there is damage or something missing the situation...
Courtesy Transportation - 04/12/2022
... needs repairs, has a recall, or anything else that separates them from having free access to their vehicle, it can be a bit of an obstacle for them. Helping them through a sticky situation can really go a long way in terms of customer satisfaction, which...
Missed Revenue - Recalls - 02/24/2022
... agents should frequently check their stock vehicles for open recalls. Prior to the delivery of a new or used vehicle, an IVH must be performed to check for open recalls. GM provides open field action reporting within the Maxis application in GlobalConnect. Open...
Transportation Transactions: Submissions - 02/24/2021
... allows do not submit the transaction with GM Authorization; you will need to contact the New Vehicle Damage Group at 888-414-6322 for approval. Paint material allowance is claimed in the appropriate net item field and paint mix time is claimed in the...
Emissions Warranty Coverage - 07/21/2022
... light duty truck is 2 years or 24,000 miles; components are automatically covered under the longer New Vehicle bumper-to-bumper warranty coverage period. Federal Emissions coverage for light duty trucks with heavy duty gasoline engines or heavy duty...
Warranty Briefs: Error 834 - 09/11/2018
You think you have a simple warranty transaction new vehicle, in inventory, and only four miles on the odometer. Then, after addressing some necessary repairs, you get the dreaded Error 834. Ugh. A potential customer takes a vehicle out on a test drive and...
Tire Pre-Authorization - 07/20/2022
... tab then select the "Search/ Create a Pre-Repair Authorization Document" link. On the "New Pre-Repair Authorization" form select "GM-US" from the "Business Unit" drop down menu. Click the "New" button to proceed. Select "ZREG--Regular Vehicle Transaction"...
Global Warranty Management Submission - 12/16/2016
... details before we get started. Confirm that all service personnel The first step to beginning a new transaction is to select a Transaction Type. The different transactions types are Regular Vehicle Transaction, ZREG is used for most regular warranty...
Tire Coverage - 07/21/2022
... of a warranty transaction. Tires are covered against defects in material or workmanship under the new vehicle bumper-to-bumper warranty coverage. Defective tires will be replaced on a pro-rata adjustment basis according to a mileage based schedule. GM...
Goodwill Tools - 03/26/2024
... Reimbursement field of the transaction. Vehicle payment reimbursement is limited to 2021 and newer Chevrolet, Buick, and GMC models: Up to $1,000 --- 2021 and newer Cadillac models: up to $ These labor operations have specific applications and any...
Cross-line Warranty - 12/11/2023
... to have a signed brand specific EV participation agreement to perform warranty repairs. 2016 and newer Medium Duty trucks can only receive warranty service at authorized Medium Duty dealers. Cross line warranty does not apply to these trucks. To perform...
Special Coverage Repairs - 09/24/2019
... are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are...
Warranty Briefs: Wheel Alignment - 12/08/2017
... defect or if the condition is a result of wear and tear which is the customer's responsibility. New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance resulting...
Roadside Assistance - 07/26/2017
... customers most likely heard about the Roadside Assistance program when they purchased their new vehicle but it's a good idea to go over the benefits of this helpful program again when your customer first visits your service department. The program covers...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... or leaking battery), Cold Battery Testing, Proactive Alerts, Battery Maintenance Report for New Vehicle Inventory as well as information on where to access Software Updates. Prior to battery transaction submission confirm that the following information...
Battery Transaction Requirements - 06/02/2023
... Diagnostic add time is ineligible in this case. Subsequent battery failures during the New Vehicle Limited Warranty period require proper testing to validate replacement. Transactions should be submitted through Global Warranty Management as a normal...
Cadillac CPO Limited Warranty - 05/04/2022
Cadillac Certified Pre-Owned Limited Warranty new CPO Warranty for vehicles delivered on or after March 1, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after 3/1/17. This enhanced CPO...
Major Assembly Replacements - 05/26/2021
... diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following scenarios An assembly can be repaired for less cost than...
Parts Department and Warranty Compliance - 04/13/2022
... program is intended to increase customer satisfaction and is only applicable during the New Vehicle Limited Warranty period. Parts expediting is not eligible for dealership owned vehicles or for parts and accessories replacement part warranties (ZPTI/ZPTC). When...
Customer Purchased Parts and Accessories - 04/02/2020
... ZPTC is used for over-the-counter part warranties. Parts that are installed during any applicable New Vehicle Limited Warranty or 100% policy are covered for parts and labor for the balance of the applicable portion of the New Vehicle Limited Warranty but...
Investigate Vehicle History, or IVH for short, is an important resource that allows users to view specific vehicle information that is necessary for a proper job card write up. We'll be highlighting all of the important sections of the report that should...
Servicing Vehicles From Canada - 06/20/2019
... of service and is required with both warranty repairs and maintenance services covered under the New Vehicle Maintenance Program. It is important to note that field actions may be performed regardless of vehicle speedometer and IVH conversion. Transactions...
Warranty On Stock Used Vehicles - 09/20/2021
Service Agents are allowed to make warrantable repairs on vehicles in their used vehicle inventory for the entire GM franchise. In other words, if you are a Chevrolet agent selling a used Buick with a warranty product defect, you can fix it and be reimbursed...
Warranty Coverage - 08/04/2021
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...
New Cadillac CPO Limited Warranty - 10/01/2020
... Pre-Owned warranty program that applies to vehicles sold on or after October 1st, 2020. The new and enhanced limited warranty offers 1 year and unlimited mile coverage upon expiration of the New Vehicle Limited Bumper to Bumper Warranty (4 years or 50,000...
Transportation Transactions: Inspections - 03/21/2022
All new vehicles delivered to your dealership require an inspection. This inspection is intended to look for damage to the vehicle both exterior and interior, and to verify there is nothing missing. If there is damage or something missing the situation...
Courtesy Transportation - 04/12/2022
... needs repairs, has a recall, or anything else that separates them from having free access to their vehicle, it can be a bit of an obstacle for them. Helping them through a sticky situation can really go a long way in terms of customer satisfaction, which...
Missed Revenue - Recalls - 02/24/2022
... agents should frequently check their stock vehicles for open recalls. Prior to the delivery of a new or used vehicle, an IVH must be performed to check for open recalls. GM provides open field action reporting within the Maxis application in GlobalConnect. Open...
Transportation Transactions: Submissions - 02/24/2021
... allows do not submit the transaction with GM Authorization; you will need to contact the New Vehicle Damage Group at 888-414-6322 for approval. Paint material allowance is claimed in the appropriate net item field and paint mix time is claimed in the...
Emissions Warranty Coverage - 07/21/2022
... light duty truck is 2 years or 24,000 miles; components are automatically covered under the longer New Vehicle bumper-to-bumper warranty coverage period. Federal Emissions coverage for light duty trucks with heavy duty gasoline engines or heavy duty...
Warranty Briefs: Error 834 - 09/11/2018
You think you have a simple warranty transaction new vehicle, in inventory, and only four miles on the odometer. Then, after addressing some necessary repairs, you get the dreaded Error 834. Ugh. A potential customer takes a vehicle out on a test drive and...
Tire Pre-Authorization - 07/20/2022
... tab then select the "Search/ Create a Pre-Repair Authorization Document" link. On the "New Pre-Repair Authorization" form select "GM-US" from the "Business Unit" drop down menu. Click the "New" button to proceed. Select "ZREG--Regular Vehicle Transaction"...
Global Warranty Management Submission - 12/16/2016
... details before we get started. Confirm that all service personnel The first step to beginning a new transaction is to select a Transaction Type. The different transactions types are Regular Vehicle Transaction, ZREG is used for most regular warranty...
Tire Coverage - 07/21/2022
... of a warranty transaction. Tires are covered against defects in material or workmanship under the new vehicle bumper-to-bumper warranty coverage. Defective tires will be replaced on a pro-rata adjustment basis according to a mileage based schedule. GM...
Goodwill Tools - 03/26/2024
... Reimbursement field of the transaction. Vehicle payment reimbursement is limited to 2021 and newer Chevrolet, Buick, and GMC models: Up to $1,000 --- 2021 and newer Cadillac models: up to $ These labor operations have specific applications and any...
Cross-line Warranty - 12/11/2023
... to have a signed brand specific EV participation agreement to perform warranty repairs. 2016 and newer Medium Duty trucks can only receive warranty service at authorized Medium Duty dealers. Cross line warranty does not apply to these trucks. To perform...
Special Coverage Repairs - 09/24/2019
... are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are...
Warranty Briefs: Wheel Alignment - 12/08/2017
... defect or if the condition is a result of wear and tear which is the customer's responsibility. New vehicles are not to be aligned until they have accumulated at least 500 miles. Customers with incorrect alignment settings or wheel imbalance resulting...
Roadside Assistance - 07/26/2017
... customers most likely heard about the Roadside Assistance program when they purchased their new vehicle but it's a good idea to go over the benefits of this helpful program again when your customer first visits your service department. The program covers...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... or leaking battery), Cold Battery Testing, Proactive Alerts, Battery Maintenance Report for New Vehicle Inventory as well as information on where to access Software Updates. Prior to battery transaction submission confirm that the following information...
Battery Transaction Requirements - 06/02/2023
... Diagnostic add time is ineligible in this case. Subsequent battery failures during the New Vehicle Limited Warranty period require proper testing to validate replacement. Transactions should be submitted through Global Warranty Management as a normal...
Cadillac CPO Limited Warranty - 05/04/2022
Cadillac Certified Pre-Owned Limited Warranty new CPO Warranty for vehicles delivered on or after March 1, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after 3/1/17. This enhanced CPO...
Major Assembly Replacements - 05/26/2021
... diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following scenarios An assembly can be repaired for less cost than...
Parts Department and Warranty Compliance - 04/13/2022
... program is intended to increase customer satisfaction and is only applicable during the New Vehicle Limited Warranty period. Parts expediting is not eligible for dealership owned vehicles or for parts and accessories replacement part warranties (ZPTI/ZPTC). When...
Customer Purchased Parts and Accessories - 04/02/2020
... ZPTC is used for over-the-counter part warranties. Parts that are installed during any applicable New Vehicle Limited Warranty or 100% policy are covered for parts and labor for the balance of the applicable portion of the New Vehicle Limited Warranty but...
Diesel Exhaust Fluid - 08/15/2017
... tank must be maintained DEF is required in all light duty diesel trucks built after 2010. During new vehicle prep, the vehicle's fluid levels are checked and topped off as necessary. A PDI transaction is generated and submitted with labor operation 0590052...
Cadillac Maintenance - 06/15/2023
The Cadillac First Maintenance Visit Program provides 2019-22 model year vehicles with one covered maintenance visit during the first year of ownership. For the 2023 model year and beyond, vehicles are covered with one service within the first 18 months...
Maintenance Programs - 02/13/2024
... are intended to help your dealership create customer loyalty. When a customer brings their GM vehicle back to their selling dealership for their maintenance needs it substantially increases the chance that they will repurchase from your dealership. The...
Concern Not Duplicated - 05/17/2022
... concern where no corrective action was taken. They may not be used on service agent owned vehicles. Customer concerns that may be addressed by service management or service advisors without the involvement of a technician are not eligible to be claimed. Technicians...
Missed Revenue - Parts Expediting - 02/02/2022
... is an option that allows for reimbursing costs involved in getting necessary parts to complete a New Vehicle Limited Warranty repair. The intent is, first and foremost, to get the customer's vehicle repaired as quickly as possible preferably the same...
Warranty Briefs: Technical Service Bulletins - 12/08/2017
In reviewing some newer technical service bulletins there's a seemingly-strange commonality in the Warranty Information section a warranty claim is NOT to be submitted for the issue outlined in the bulletin. What gives? There's actually a really good...
PDI Accessories 0590032 - 06/16/2021
... can be submitted to GM for payment. Let's go through the process. Perform an Investigate Vehicle History to evaluate the vehicle build and compare it with technician documentation and any supplied packing slips. From the "View Vehicle Summary" IVH page,...
WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Warranty Resource Center - 04/29/2022
... the Included Maintenance Documents link to access the 2022 Chevrolet Complete Care Guidelines. A newly purchased vehicle has come into the service department for repairs. The advisor noticed that IVH displays km rather than miles. How can the dealer...
CBG CPO Warranty Coverge - 04/13/2022
... and seat back covers, and glass. The warranty obviously does not cover reconditioning work due to vehicle damage or normal wear and tear. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available...
Confirm Powertrain Coverage - 07/21/2023
... for years most likely feel they have a good handle on what is and what isn't covered while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage is an...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
... locations, can be found in Service Information? Here's how you can find those diagrams for any vehicle Once logged into GlobalConnect, select the Service Information link. Enter the VIN or select the year, make, and model of the vehicle in question....
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
All Certified Pre Owned Chevrolet, Buick and GMC vehicles come standard with a two year, 24,000 mile complimentary maintenance plan. Program features included are Oil and oil filter change based on Oil Life Monitor indicating time to change oil, or an...
Add On Repairs - 06/13/2023
... discovers a defect not noted on the job card during the course of diagnosing or repairing the vehicle for the concern they did mention. These two examples are the most common add on repair situations but as a general rule - any repair added to the job...
Missed Revenue - Administrative Allowance - 08/28/2018
... will debit the previous transaction internally and the service agent will be reimbursed the new dollar amount for the transaction. Also, packaging costs for things like boxes, tape or other shipping materials when applicable, may be reimbursed in the...
Warranty Briefs: Air Conditioning - 12/08/2017
... amount of R-1234yf used, subtract the amount recovered from the amount charged as listed on the Vehicle Data summary For example: 0.600 kg charged - 0.350 kg recovered = 0.250 kg used Multiply by 1000 to convert to grams = 250 grams. 250 grams / 10 = In...
Panel Repairs - 05/25/2016
Warranty repairs to a panel on a vehicle aren't seen very often. Typically, a panel in need of repair is due to the fact that it was damaged which isn't something normally covered under warranty. A damaged panel on a vehicle noted at the time of delivery...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... of these brand programs offer continuous coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing the coverage that best suits their needs either Silver or Platinum, as well as the deductible and...
Missed Revenue - Shuttles - 03/14/2022
... the Training Video Library. This video covers Shuttles When your customer chooses to drop their vehicle off at your dealership for a same day repair they may need a ride to work or home. Even if they don't ask, you should always ask if they need a ride preferably...
Customer Participation - 03/20/2020
... portal. An example of the use of customer participation: a transmission fails on a customer's vehicle that is outside of powertrain warranty by time. The service agent offers a policy decision to assist in the repair expense as the customer owns several...
Warranty Briefs: Customer Signatures - 03/18/2021
... Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If a customer is not available to sign the job card the service...
Consumer Part Warranty - 04/02/2020
... or transfer case replaced as a warranty transaction will be covered for the balance of the New Vehicle Warranty but in no event less than 12 months/unlimited miles. A customer that purchases and has installed an engine, automatic transmission, or transfer...
Paint Repairs - 10/02/2018
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a service agent supplied genuine GM part including paint repairs that are sublet and enter the part with the paint labor...
Straight Time - 02/24/2023
... showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect this data from...
Most Common Warranty Deviations - 03/08/2023
Here at jlwarranty, everything we produce-whether it's a newsletter, video, document resource, or whatever-has to meet a few criteria. One of the most important things we try to drive home is compliance: sticking to the rules and guidelines set forth...
... tank must be maintained DEF is required in all light duty diesel trucks built after 2010. During new vehicle prep, the vehicle's fluid levels are checked and topped off as necessary. A PDI transaction is generated and submitted with labor operation 0590052...
Cadillac Maintenance - 06/15/2023
The Cadillac First Maintenance Visit Program provides 2019-22 model year vehicles with one covered maintenance visit during the first year of ownership. For the 2023 model year and beyond, vehicles are covered with one service within the first 18 months...
Maintenance Programs - 02/13/2024
... are intended to help your dealership create customer loyalty. When a customer brings their GM vehicle back to their selling dealership for their maintenance needs it substantially increases the chance that they will repurchase from your dealership. The...
Concern Not Duplicated - 05/17/2022
... concern where no corrective action was taken. They may not be used on service agent owned vehicles. Customer concerns that may be addressed by service management or service advisors without the involvement of a technician are not eligible to be claimed. Technicians...
Missed Revenue - Parts Expediting - 02/02/2022
... is an option that allows for reimbursing costs involved in getting necessary parts to complete a New Vehicle Limited Warranty repair. The intent is, first and foremost, to get the customer's vehicle repaired as quickly as possible preferably the same...
Warranty Briefs: Technical Service Bulletins - 12/08/2017
In reviewing some newer technical service bulletins there's a seemingly-strange commonality in the Warranty Information section a warranty claim is NOT to be submitted for the issue outlined in the bulletin. What gives? There's actually a really good...
PDI Accessories 0590032 - 06/16/2021
... can be submitted to GM for payment. Let's go through the process. Perform an Investigate Vehicle History to evaluate the vehicle build and compare it with technician documentation and any supplied packing slips. From the "View Vehicle Summary" IVH page,...
WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Warranty Resource Center - 04/29/2022
... the Included Maintenance Documents link to access the 2022 Chevrolet Complete Care Guidelines. A newly purchased vehicle has come into the service department for repairs. The advisor noticed that IVH displays km rather than miles. How can the dealer...
CBG CPO Warranty Coverge - 04/13/2022
... and seat back covers, and glass. The warranty obviously does not cover reconditioning work due to vehicle damage or normal wear and tear. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available...
Confirm Powertrain Coverage - 07/21/2023
... for years most likely feel they have a good handle on what is and what isn't covered while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage is an...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
... locations, can be found in Service Information? Here's how you can find those diagrams for any vehicle Once logged into GlobalConnect, select the Service Information link. Enter the VIN or select the year, make, and model of the vehicle in question....
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
All Certified Pre Owned Chevrolet, Buick and GMC vehicles come standard with a two year, 24,000 mile complimentary maintenance plan. Program features included are Oil and oil filter change based on Oil Life Monitor indicating time to change oil, or an...
Add On Repairs - 06/13/2023
... discovers a defect not noted on the job card during the course of diagnosing or repairing the vehicle for the concern they did mention. These two examples are the most common add on repair situations but as a general rule - any repair added to the job...
Missed Revenue - Administrative Allowance - 08/28/2018
... will debit the previous transaction internally and the service agent will be reimbursed the new dollar amount for the transaction. Also, packaging costs for things like boxes, tape or other shipping materials when applicable, may be reimbursed in the...
Warranty Briefs: Air Conditioning - 12/08/2017
... amount of R-1234yf used, subtract the amount recovered from the amount charged as listed on the Vehicle Data summary For example: 0.600 kg charged - 0.350 kg recovered = 0.250 kg used Multiply by 1000 to convert to grams = 250 grams. 250 grams / 10 = In...
Panel Repairs - 05/25/2016
Warranty repairs to a panel on a vehicle aren't seen very often. Typically, a panel in need of repair is due to the fact that it was damaged which isn't something normally covered under warranty. A damaged panel on a vehicle noted at the time of delivery...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... of these brand programs offer continuous coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing the coverage that best suits their needs either Silver or Platinum, as well as the deductible and...
Missed Revenue - Shuttles - 03/14/2022
... the Training Video Library. This video covers Shuttles When your customer chooses to drop their vehicle off at your dealership for a same day repair they may need a ride to work or home. Even if they don't ask, you should always ask if they need a ride preferably...
Customer Participation - 03/20/2020
... portal. An example of the use of customer participation: a transmission fails on a customer's vehicle that is outside of powertrain warranty by time. The service agent offers a policy decision to assist in the repair expense as the customer owns several...
Warranty Briefs: Customer Signatures - 03/18/2021
... Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If a customer is not available to sign the job card the service...
Consumer Part Warranty - 04/02/2020
... or transfer case replaced as a warranty transaction will be covered for the balance of the New Vehicle Warranty but in no event less than 12 months/unlimited miles. A customer that purchases and has installed an engine, automatic transmission, or transfer...
Paint Repairs - 10/02/2018
... claims do not involve parts but occasionally a removed emblem or decal cannot be reused. If a new part is required, be sure it is a service agent supplied genuine GM part including paint repairs that are sublet and enter the part with the paint labor...
Straight Time - 02/24/2023
... showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect this data from...
Most Common Warranty Deviations - 03/08/2023
Here at jlwarranty, everything we produce-whether it's a newsletter, video, document resource, or whatever-has to meet a few criteria. One of the most important things we try to drive home is compliance: sticking to the rules and guidelines set forth...
Service Management Approvals and Authorizations - 09/02/2022
... include OLH, Straight Time exceeding 2 hours, Policy adjustments, customer reimbursements up to $ Vehicle payments up to $1,000 (labor operation 0600005), and Incidental expenses up to $500 (labor operation 0600015). Authorization required prior to first...
The Policy Evaluation Tool - 06/13/2023
... total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is beyond warranty for the defective component. Dealers are empowered to deviate from the PET result amount up to $500 without GM pre-approval. Deviations...
Lifetime Parts Warranty - 06/09/2022
... Part was installed at a GM Service Agent. Subsequent part replacement does not get a brand-new labor warranty. Eligible OE parts include: chassis parts; electric fuel pumps; ignition wire sets; radiators; shock absorbers/struts; and wheel bearings-hub. The...
Sublet Repairs - 01/24/2024
... allowed. Claim in the Administrative Allowance/Net item field. If the dealership transported the vehicle to/from the sublet repair facility, an additional $25 may be claimed, for a reimbursement of up to $45. This administrative allowance may only be...
Electronic Exchange - 12/22/2023
... to the service agent for the technician to replace. Once the exchange is made - old component out; new component in - the old component, referred to as the core, is returned to GM or its designated vendor. The core must be returned within 30 days of...
Empowerment - 08/05/2022
... decisions on behalf of the customer to ensure that they are satisfied remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents to consistently make effective use of policy resources. The...
Warranty Briefs: Empowerment Level - 08/05/2022
... to make on-the-spot decisions with the hope of retaining current customers or to gain new customers. An important aspect of empowerment is to resolve the customer's concerns at the dealership level. Have you or someone else in the service department...
Perforation Corrosion Repairs - 08/25/2020
... repaired, goes in base time. Finally, many customers may incorrectly assume that any rust on their vehicle should be covered under the longer rust-through warranty. It may help to print out the page in the Policies and Procedures Manual explaining the...
Repeat Repair Authorization - 10/02/2018
... are submitted with only one failed labor operation and OLH for the extra labor needed to fix the vehicle. Repeat repair authorization requirements include the service manager's signature/initials, date, time, and an explanation supporting the authorization. Authorization...
Warranty Briefs: GWM User Manual - 05/25/2022
... "Service and Parts" and you'll find the icon to launch the GWM User Manual. For those of you new to GWM you may be wondering what a transaction type is or how to create or search for a pre-repair authorization. The user manual can provide answers for...
Fluid Leak Analyze - 06/14/2018
Fluid leaks are not uncommon in a vehicle. Engine oil is probably the most prevalent leak because there are so many seals and gaskets in engines that come in contact with this oil. Transmission fluid and coolant are other fluids that may leak and testing...
General Comments - 10/10/2017
... Pre-Repair Authorization require the entry of an explanation in the comments field. For example: a vehicle has a service engine soon light on. The technician diagnoses the failure as the 3-way catalytic converter. When replacing the converter, the technician...
Authorizations and Attachments - 06/27/2023
... Portal. A copy of the pre-approval must be attached to the job card and retained in the vehicle history folder. Rental Over 10 Days - Rentals that exceed ten days require DMA pre-approval using the form found in the Empowerment Portal. This form must...
... include OLH, Straight Time exceeding 2 hours, Policy adjustments, customer reimbursements up to $ Vehicle payments up to $1,000 (labor operation 0600005), and Incidental expenses up to $500 (labor operation 0600015). Authorization required prior to first...
The Policy Evaluation Tool - 06/13/2023
... total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is beyond warranty for the defective component. Dealers are empowered to deviate from the PET result amount up to $500 without GM pre-approval. Deviations...
Lifetime Parts Warranty - 06/09/2022
... Part was installed at a GM Service Agent. Subsequent part replacement does not get a brand-new labor warranty. Eligible OE parts include: chassis parts; electric fuel pumps; ignition wire sets; radiators; shock absorbers/struts; and wheel bearings-hub. The...
Sublet Repairs - 01/24/2024
... allowed. Claim in the Administrative Allowance/Net item field. If the dealership transported the vehicle to/from the sublet repair facility, an additional $25 may be claimed, for a reimbursement of up to $45. This administrative allowance may only be...
Electronic Exchange - 12/22/2023
... to the service agent for the technician to replace. Once the exchange is made - old component out; new component in - the old component, referred to as the core, is returned to GM or its designated vendor. The core must be returned within 30 days of...
Empowerment - 08/05/2022
... decisions on behalf of the customer to ensure that they are satisfied remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents to consistently make effective use of policy resources. The...
Warranty Briefs: Empowerment Level - 08/05/2022
... to make on-the-spot decisions with the hope of retaining current customers or to gain new customers. An important aspect of empowerment is to resolve the customer's concerns at the dealership level. Have you or someone else in the service department...
Perforation Corrosion Repairs - 08/25/2020
... repaired, goes in base time. Finally, many customers may incorrectly assume that any rust on their vehicle should be covered under the longer rust-through warranty. It may help to print out the page in the Policies and Procedures Manual explaining the...
Repeat Repair Authorization - 10/02/2018
... are submitted with only one failed labor operation and OLH for the extra labor needed to fix the vehicle. Repeat repair authorization requirements include the service manager's signature/initials, date, time, and an explanation supporting the authorization. Authorization...
Warranty Briefs: GWM User Manual - 05/25/2022
... "Service and Parts" and you'll find the icon to launch the GWM User Manual. For those of you new to GWM you may be wondering what a transaction type is or how to create or search for a pre-repair authorization. The user manual can provide answers for...
Fluid Leak Analyze - 06/14/2018
Fluid leaks are not uncommon in a vehicle. Engine oil is probably the most prevalent leak because there are so many seals and gaskets in engines that come in contact with this oil. Transmission fluid and coolant are other fluids that may leak and testing...
General Comments - 10/10/2017
... Pre-Repair Authorization require the entry of an explanation in the comments field. For example: a vehicle has a service engine soon light on. The technician diagnoses the failure as the 3-way catalytic converter. When replacing the converter, the technician...
Authorizations and Attachments - 06/27/2023
... Portal. A copy of the pre-approval must be attached to the job card and retained in the vehicle history folder. Rental Over 10 Days - Rentals that exceed ten days require DMA pre-approval using the form found in the Empowerment Portal. This form must...
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